{"query": "How do I know if I will get my card, or if it is lost?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["Why isn't my disposable virtual card working?", "In the app I see a direct debit that I don't recognize.", "Which credit card top-ups do you accept?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "The exchange rate was messed up from the ATM", "The app passcode has completely slipped my mind.", "I want to hold and exchange fiat currencies, what can I use to do so?", "If I get another card, what kind of fees am I looking at?", "My card has been found. Is there any way for me to put it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card still hasn't arrived after two weeks, now what?", "pos": "What's the reason my new card hasn't come?", "neg": ["I have used all my PIN tries, what now?", "Can I use my Apple watch to fill my gas tank?", "Will I be able to top up by cheque?", "What source do my fund come from?", "How do I access the option to top up?", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "I received my card, how do I get it to show in the app?", "Is there a list of where I can use my card?", "Would I be charged any fees if I added money to my account using an international card?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have my card in 1 week.  Should I be worried?", "pos": "My card never arrived.", "neg": ["Where do we mail the card?", "I requested for a top-up but it has not reflected", "I could not access my money at the ATM", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I want to deposit my check to top up my account", "How can I reset my passcode?", "Please help me regarding a direct debit in the app that I don't recognize.", "Are there any places that won't take my card?", "Is there a  way to  get around fees", "I asked for cash but I did not receive all the funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the status of my card's delivery?", "pos": "I haven't gotten my credit card in the mail.", "neg": ["Please tell me how to get a refund for something I bought.", "Why was there a fee with my cash withdrawal?", "I wanted to know why my transaction didn't go through.", "What reasons could cause my top up to be reverted", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "Hoe do i use my credit card to transfer money?", "I want to link to my card card with you, how?", "Why i'm I being charged an extra pound", "What was the issue with my topping up?", "Explain why my top up would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way I can get my card expedited?", "pos": "Where is my credit card that was to be mailed?", "neg": ["How do I change my card PIN?", "i would like to dispute a direct debit payment", "Will there be any extra fees if I exchange currencies?", "My card is almost going to expire.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "How do I terminate my account.", "why don't you accept american express for adding money to my account", "Help! I think someone has made a cash withdrawal with my card!", "Do I get a discount if I exchange currencies a lot?", "Can my salary be received here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much longer until I get my new card?", "pos": "How long until my new card gets here?", "neg": ["Why did the bank reject my transfer?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "I got a strange cash withdrawal in my statement", "I'd like to apply for a Visa Card.", "I need my card soon.", "I need to report a stolen card", "my top up isnt there yet where do i find it", "Where can I order my virtual card?", "how do i setup my apple pay", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know when my new card is going to arrive?", "pos": "Why haven't I gotten my new card?", "neg": ["What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "It appears I have a fee in my statement.", "Can I set my own top-up limit?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "Are you able to make exchanges to EUR?", "Why isn't my cash deposit showing up in my account?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "Do I pay extra for exchange?", "Am I able to use Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why have i not got my new card?", "pos": "My card appears to have never arrived?", "neg": ["The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "The ATM won't give me my card back. I need it back now!", "How come my transfer got declined", "What do I do?  The ATM took my card!", "How long is the transfer?", "I've deposited a check in my account but the cash isn't showing as available.", "are SWIFT transfers an option?", "Why is your exchange rate different on different days?", "are multiple currencies acceptable?", "What are these fees i am paying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have info about the card on delivery?", "pos": "I ordered my card but it hasn't been delivered yet", "neg": ["Where do I get a disposable virtual card?", "How many top-ups can I use?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "How much are the rates of exchange?", "Can this app take my salary?", "where can i have a virtual card", "I transferred some money but it hasn't arrived.", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Who do I talk to about the ATM swallowing my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a tracking number for the card I was sent?", "pos": "Should I keep waiting for my card to be delivered?", "neg": ["Why should I have to prove my identity?", "Card payment is still pending, why is that the case?", "For some reason, the money I added was returned.", "I am confused why there is cash I did not accept in my account", "How's the exchange rate?", "I found my card that I thought I had lost, I need to reactive it, please help.", "How low does the balance have to be before the system updates?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I just got a card, how can I add it to the app?", "I want to return an item for a refund can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I check on the status of my new card?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "Can I use any card and currency?", "I have yet to receive the cash I added to my account this morning.", "How long does it take for a transfer to show up in my account?", "It didn't give me my cash", "If I want to can I set up a new PIN?", "Can I add money automatically to my account while traveling?", "What steps do I take to unblock my PIN?", "Unusual direct deposit", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my new card arrive?", "pos": "It's been a week since you sent my card and I still don't have it.", "neg": ["How do I top-up while traveling?", "Are you able to delete my account?", "Soon my card will expire, how do I get a new one?", "How do I verify my new card?", "How can I top up with Google play?", "There was a problem with the exchange rate on a purchase.", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "Why have you declined my card payment?", "What is the number of transactions I get with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the package with my card have tracking?", "pos": "Can I get an update on my replacement card?", "neg": ["What do I need to do to link my new card for my account?", "Will you guys do Visa or Mastercard?", "What do I owe for a new card?", "How do I know if i need a disposable card?", "I just got my new card and tried using it and it was declined?", "Is there a way to use this app with a disposable virtual card?", "What kinds of cards can I use to top up?", "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "Please explain your exchange rate policy.", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my new card still not come?", "pos": "Is my card lost? I am still waiting for it to be delivered.", "neg": ["Is my top up not working?", "Have a payment that I haven't done.", "I forgot what my pin number is and now am blocked can you help me get in?", "How much is it to receive money?", "How do I get a real card?", "Can I change my pin through the app?", "The app doesn't think it's me.", "Does the top-up need verified?", "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "Show me how to link the new card,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card hasn't came in.", "pos": "Where is the tracking number for the card?", "neg": ["Is it possible to top up by card?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Where can I find the verification code for the top up card?", "I paid two weeks ago and just got refunded", "Please explain why my transfer attempt was declined. Thank you.", "The exchange rate for my withdrawal was wrong.", "I would like to order a virtual card.", "Where do I go to unblock my PIN?", "i have used my card online before and wasn't charged, why am i charged now", "I attempted to get money in cash but it was refused!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the expected delivery date of my card?", "pos": "i havent got my card", "neg": ["why did my payment revert", "My app says I withdraw funds from my account through an ATM.", "Do top-ups have limits?", "How do I get Top Up to work in Apple Pay?", "I would like to know where the funds are at.", "Help me activate my new card.", "Why is a payment I made reverted back to my account?", "Is auto top up available?", "Why is my card payment still pending? It should have gone through already.", "Can I change my pin at a cash machine?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my card arrived yet?", "pos": "Can I track the card that was just sent to me?", "neg": ["Do you know the rate of exchange?", "Do you think you're asking for too much information about me?", "It's only been a few weeks my my top-up got cancelled", "How much would it cost me for a bank transfer to top up my account?", "I would like to use this cheque to top up.  Can you tell me how to do that?", "What types of currencies do you accept?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "Where is the transfer to my account that I made?", "Are currency exchanges free?", "When shipped to the US how long is delivery time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Shouldn't my new card be here by now?", "pos": "How can I periodically check the delivery of the card you sent?", "neg": ["Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "How do I know if my top-up went through?", "Why was my top-up declined?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "is the a reason why my transfer has failed?", "Is there a charge for sending out more cards?", "I am seeing unathorized transactions in the app, on my account.", "Can I use this app to exchange between dollars and pounds?", "What should I do if my card is stolen?", "How long will my payment be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I check on the delivery status of my card?", "pos": "Is my new bank card on the way and is there a way to track it?", "neg": ["Is it possible for a transaction to be cancelled?", "I need to make several disposable cards per day.", "What does the bank charge for lost or stolen card replacements?", "Set a new PIN please.", "unhappy with service need to delete account", "Why did my top-up not work?", "How do I transfer cash my into my account?", "the bank transfer was declined", "How do I locate my PIN now that I have my card?", "My ATM withdrawal is taking forever"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card isn't here and it was issued a week ago.", "pos": "Could I get tracking on the card?", "neg": ["Why do you have the identity check", "what I need to verify my account", "how do you get exchange rates", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I have a direct debit on my records that is strange and I need help.", "What do I do if I have been charged twice?", "Do you accept cheques for top-up?", "I want to deactivate my account.", "You promised no fees but now I've got one. What the hell!?", "Why was money taken for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't gotten my credit card in the mail.", "pos": "How long until my new card gets here?", "neg": ["What is the length of time for money to reach the account?", "I think my top up may have been reverted, what do I do?", "Can I get some help activating my new card?", "How much is it to receive money?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "What kind of ATMs would this card be accepted at?", "Can I add a card that I just found (again) to the app?", "My money hasn't been deposited yet. When will it be?", "still need to get card pin", "I have an emergency and lost my phone.  I need help accessing my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "maximum how many days get the courier?", "pos": "What do I need to do to get my new card which I have requested 2 weeks ago?", "neg": ["Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "My card is about to expire.  How do I order another?", "is it possible to cancel transactions?", "I was blocked by using the wrong pin too many times, can you help me?", "Why has my withdrawal not posted?", "why top up is not working even if I got my American Express in Apple Bay?", "Why hasn't my friend received the money i sent them yet?", "My balance didn't change after I transferred some money.", "Please explain to me the process of getting a virtual card.", "What kind of fee is there to top-up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to track the card that was just sent to me?", "pos": "How long does it take for me to get my new card?", "neg": ["What are the auto top-up policies?", "What am i missing to verify my id?", "I don't know where this debit transaction on my statement came from.", "Is there any way for you to find my card?", "How long will it take for the money to reach my account?", "Can I top up with Google Pay?", "Where is this card accepted?", "Why was my transfer stopped ?", "My bill shows the same charge more than once", "Why was my transfer charged a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the reason my new card hasn't come?", "pos": "I don't have my card after 1 week. What are my next steps?", "neg": ["I need a number of disposable cards everyday.", "My card is missing.  Please help.", "Help me unblock my PIN.", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "What are the steps for changing my passcode?", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "If I have a physical card can I link it?", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "I did a transfer and was charged a fee that I shouldn't have been!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card lost? I am still waiting for it to be delivered.", "pos": "Is there a way to track the new card you sent me?", "neg": ["Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "Can I get information on topping up?", "why was i charged a fee to transfer", "Where do I go to change my account details?", "If I need delivery on a certain day, is that something that could be accommodated?", "I can't enter my passcode.", "I have multiple of the same transaction", "What is the purpose for verifying my identity?", "I want to cancel my account.", "I wanted $100 but only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to track the card you sent", "pos": "Why have I not gotten my new card?", "neg": ["Help me to set up contactless payments.", "The ATM won't let me take out cash", "My ATM withdrawal was cancelled", "What is this card payment, I do not recognize it.", "Would I get a Visa or Mastercard?", "Where can I find the verification code for a top-up?", "The card is non-functional.", "I got charged in double and want a refund", "Do I need to verify my top-up card?", "Is it possible to go ahead and log in, although I have not been confirmed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the card you sent me's tracking number?", "pos": "Where is the card I ordered 2 weeks ago?", "neg": ["The cash withdrawal I took seems to be off. The exchange rate is wrong.", "What's up with verifying top-ups?", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "This place has been too much work so I'd just like to close out my account & be done.", "Can I reactivate a card?", "There are duplicate transactions on my account", "I used my card to make a payment and wondered why the payment was reverted?", "Can I top up with Google Pay?", "A refund for a recent return has not arrived on my card.", "I see an unfamiliar payment on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a tracking number for the card you sent me?", "pos": "My card never arrived.", "neg": ["I don't know if I made this payment on my card.", "Has my top-up gone through?", "I am upset with your service.  Please delete my account.", "I found my lost card. Am I still able to use it?", "Why am I being charged a fee on a card payment?", "Card payment has be declined.", "I do not recongize a payment in my account.", "What exchange rates do you use?", "Why did you charge me extra for withdrawing money?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to get my new card which I have requested 2 weeks ago?", "pos": "How can I periodically check the delivery of the card you sent?", "neg": ["I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "The transfer on my account is not showing up.", "My things were stolen and I need to know if I can still use this app.", "Will I be fined for topping up by transfer?", "I have not received my pin yet", "Do you have any age limit?", "It's only been a few weeks my my top-up got cancelled", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "Can you explain the transfer fee that I was charged?", "I think a fee was applied for paying with a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I recieve my new card?", "pos": "Is it possible to track the card you sent me?", "neg": ["How do I turn on my new card?", "Do you charge extra for topping up with a debit or credit card?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "The app is showing mt withdrawals that aren't  mine.", "Says that my top-up is incomplete?", "help, lost my card", "My product was faulty.", "I can't recall my password."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A card has been sent to me, how do I track it?", "pos": "Can I track my card while it is in the process of delivery?", "neg": ["Will you charge me if I top up by card?", "Which currencies can I use to add money?", "I don't think I should have been charged a fee to use my card.", "I have been charged a pound for something that appears on my statement", "When I was transferring money I was charged extra why?", "Is there a longer processing time for international bank transfers?", "Am I able to do top-ups with Google Pay?", "I lost my card. Can you help me?", "Transfer isn't working?", "How much is it to buy another card? I was hoping to buy another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be able to track the card that was sent to me?", "pos": "Will I have to wait much longer for my new card to arrive?", "neg": ["I haven't received my virtual card yet!!", "I was charged a fee for a transfer. Where did it come from?", "My top-up has been reverted and I would like to know why.", "Is it possible to get a physical card?", "I attempted to enter my pin to many times.", "My money disappeared right when I tried to top up", "On my disposable card, is there a transaction limit?", "why top up is not working even if I got my American Express in Apple Bay?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I want to cancel a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "pos": "How long will it take for me to get my card?", "neg": ["I deposited cash into my account and I'm having trouble seeing it on my account.", "What do I need to know about topping up?", "Can this app exchange American and English currency?", "Who can have access to top up my account?", "I need this item refunded", "In the app, how can I make it show the new card that arrived?", "How long will my transfer be pending for?", "How many disposable  cards are available per account?", "Do I have to go to the bank to change my PIN?", "What is needed to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card never arrived.", "pos": "I need to track the card sent to me.", "neg": ["My card's expiration date is close.", "How do I switch to a different currency?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "I want to use cash to top up.", "Can I change my PIN without going to a bank branch?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "I want to shut down my account as soon as possible.", "My card is expiring, how do I get a new one?", "Help!  There is a cash withdrawl on the account that I didn't make!", "Where should I look for my PIN number at?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was issued a card about a week ago. why hasn't it come in yet?", "pos": "Is it possible for me to track the card is was mailed to me?", "neg": ["Will there be a charge for exchanging foreign currency?", "How come there is a duplicate charge on my card?", "I was charged several times for something", "Can you explain why I was charged extra when I used the card?", "Close down my account.  I don't like your service.", "I have not seen any changes in my account balance(s) after making a transfer.", "I did a money transaction and dont have a receipt", "I have yet to receive my virtual card", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to track the card is was mailed to me?", "pos": "I would like to track a card sent to me, how do I do that?", "neg": ["Is it possible to get a physical card?", "Please delete my account immediately.", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "i need help finding the auto top up option.", "What do you think of the exchange rate?", "I'm waiting for a money transfer to show, still.", "Why do I see a random withdrawal in my app?", "How do I add my new card?", "I recently deposited a cheque and cannot find the cash from it.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I haven't received my new card?", "pos": "How do I track the card you sent me?", "neg": ["My phone was stolen yesterday, can you help me with this?", "There should be a cash withdrawal that I haven't seen yet.", "Can you  tell me how to get AUD not GBP?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "Can I reset my PIN if it is blocked?", "Why was I not able to take cash from the ATM?", "I lost my phone.  What do I do to block someone else from using my account?", "Are cards from the US accepted?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Help! I've forgot my app passcode!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still haven't received my card after two weeks, is it lost?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["I am still waiting for a transfer to show", "What countries do you operate in?", "How do I set up my card PIN?", "I can use this card at which ATMs?", "Someone else made a Direct Debit transaction on my account", "Can you send me more cards for my account?", "Where's the button to top up with a cheque?", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "What is the max top-up?", "how do i dispute a payment I didnt make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to track my card?", "pos": "How do I track the card you sent to me?", "neg": ["Why is my top up not completing?", "What transfer methods do you accept?", "I'd like to know what the foreign exchange rate will be.", "I was charged an extra pound for no reason. Why is that?", "I found my lost card. Am I still able to use it?", "An extra pound was charged!", "What is the estimated time on an urgent transfer from China?", "How do I order another card?", "I tried to top off using the card, but the money just disappeared?", "My refund is not showing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't gotten my new card.", "pos": "I have been waiting over a week. Is the card still coming?", "neg": ["Do I get any sort of discount on volume for a lot fo currency exchanges?", "Is there any way i get a disposable virtual card as well?", "Is there an additional charge to exchange currencies?", "Are there any top-up limits that I must follow?", "How can I top up my card with another card?", "I wanted $100 but only got $20", "My virtual card is just not going through.", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "My transfer is failing when I try to do it.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the card you sent have a tracking number?", "pos": "Is a tracking number available for the card that was just sent?", "neg": ["I purchased something while traveling, and the exchange rate applied was wrong.", "Why can't I make multiple payments with my virtual card?", "Where do you export the cards to?", "Are you able to delete my account?", "Can I use a transfer to receive my transfer?", "I lost my phone! Will my card still work?", "I think someone has hacked my card!", "I think I was wrongly charged in a recent transaction when I used my card.", "What do I need to do to link my new card for my account?", "Can I change or hold different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't arrived.", "pos": "Where is my card?", "neg": ["I did a transaction to a wrong account!", "Can the card be mailed to Europe?", "I want to top up from my Apple Watch, can I?", "Can turn my money into another currency?", "Do I get charged for withdrawals?", "What should I do if I think someone stole my details and used my information to make some transactions?", "What is the system for determining the exchange rate?", "Can I use a Visa or Mastercard?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "Can you tell me what this cash withdrawal is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the tracking number for the card?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["Why was I charged a fee for debit or credit card payment?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "Do you know when the withdrawal will show?", "How much can I top up in a day?", "I was needing you to see if the exchange rate is correct from when i got cash", "My card is due to expire soon.", "I want to set up an auto top-up", "I want to open an account for my children", "Why did the ATM eat my card?", "pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I not gotten my new card?", "pos": "Is there a way to track the delivery of my card?", "neg": ["what are the exchange rates for foreign currency ATMs", "I wasn't able to do a transfer to an account", "I need to order a new virtual card, how do I do that?", "Where do I scan my card?", "Please tell me how to change my pin.", "I want to apply for a Visa card.", "Please tell me how disposable virtual cards work?", "I made a transaction, but I made it to an account I didn't mean to make it to.", "I was wondering why my payment hasn't gone through yet, its been a while.", "i am express delivering my card to the us, how long will that take"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been waiting over a week. Is the card still coming?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["I did a transfer.  What is the extra fee?", "When will my virtual card arrive?", "Do you ship your cards anywhere?", "How do I verify my new card?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "Can you tell me when my card will arrive?", "How are your exchange rates calculated?", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "I have not received my pin yet", "How do I go forth on holding money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's go on, where is my new card?", "pos": "If I ordered my new card last week, how much longer should I wait to receive it?", "neg": ["Where can I get money from my card?", "How do I set up my card PIN?", "My details need to be changed, how can I do so?", "How would I go about getting a physical card to use in stores?", "Why is it saying my card payment is declined when I made it?", "I need help verifying my identity.", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "Why did I not get the amount I specified at the ATM?", "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "Why is there a fee for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can i track card you sent", "pos": "It's been two weeks and I haven't gotten my card, what do I do?", "neg": ["Questionable transactions on my account.", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "The app reverted my top up", "Should my top-up be completed by now?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I requested for a top-up but it has not reflected", "Where can I pay with my card?", "My card will expire soon, do I need to order a new one?", "Even though I made a cash deposit, I am not seeing it in my account.", "Can I convert currency with the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I still have not received my new card?", "pos": "Is there a way to track the delivery of my card?", "neg": ["I was getting some cash out of the ATM but it cancelled on me without warning.", "I found the card I thought I lost this morning. Can I reactivate this card?", "help my money isnt showing up", "I need a disposable virtual card.", "Tell me how to replace my expired card.", "I believe my exchange rate is incorrect", "In my account I noticed my ATM withdrawal is still pending", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "i have been trying to top up my account with a check but it won't work", "I just checked my statement and saw a $1 charge, why is it there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting on my card?", "pos": "i havent got my card", "neg": ["How much do I have to pay to accept an international transfer?", "The ATM did not give me my card back?", "Can I have a Visa card?", "IS there a fee to exchange currency?", "Can you tell me my code to get into the app?", "Can you please explain why I was charged an extra fee for my transfer?", "Do you know the reason why my card payment was declined?", "How do i set up my credit card to send transfers?", "Why has my top up not gone through yet?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to track a card that has already been sent?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["how do I link an old card?", "Why do you need my name and ID", "What happens when a beneficiary can't receive my transfer?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Do you charge extra for exchanging currencies?", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "I just got a new card how do I get it to start working?", "Do you know the rate of exchange?", "Why is your exchange rate different on different days?", "Why is there an extra fee on a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a tracking number for the card?", "pos": "How much longer is it going to take to get my new card?", "neg": ["Do I need to re-apply to order a new card when my old one's about to expire?", "I did not get all the cash at ATM.", "I need to cancel a transaction on my debit card.", "Are EUR exchanges allowed?", "Where is this card accepted?", "why have I got a pending transfer? I'm confused!!", "The app says my transfer failed", "Why won't you let me name X as a beneficiary?", "If I need more than cards will I have to pay a fee to receive them?", "Is there a fee to top up by bank transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for my card that was issued a week ago. What should I do?", "pos": "Is there a reason my new card hasn't arrived yet?", "neg": ["Can you explain the various transaction times shown on my statement?", "why is a transfer to beneficiary not possible?", "Why isn't the transfer to my account showing up?", "Why is the payment I made still pending?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "I got charged twice with a duplicate card. How do I resolve this?", "Can you please tell me why I cant get money from the ATM?", "I was given the wrong amount of cash", "I am waiting for the money to enter my account. How long does it take?", "What is the rate for exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting a while for my card, is there a way to know when it will arrive?", "pos": "What's the expected wait time to recieve my new card?", "neg": ["I withdrew cash and was charged", "Why was my withdrawal declined", "Is there a limit on the number of times I can use a disposable card?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "Is it possible to change from AUD to GBP?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "What is this $1 charge on my account?", "I made a bank transfer but it doesn't seem to have gone through?", "Would it be possible for me to get a second card?", "Unusual direct deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has not been delivered yet and its been a week since I ordered it, please help", "pos": "How much longer is it going to take to get my new card?", "neg": ["I need a single use card for shopping online", "How can I setup automatic top-up?", "How long before I can see that my cash withdrawal has taken place?", "Is it possible to hold money in multiple currencies?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "How long will it take for the money to reach my account?", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "The contactless payments are not working.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "I used my card to top-up but the money is gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my card and am worried it is lost.", "pos": "How long does it take for me to get my new card?", "neg": ["Why was I not able to take cash from the ATM?", "What is the process for activating my new card?", "The app is having trouble verifying my identity.", "My cash transaction isn't showing on my receipt", "Can you tell me why a refund I'm owed is not showing on my statement?", "Do I pay extra for exchange?", "I have transactions that I don't recognize - I think someone is using my card.", "How do I fill out the identity check?", "Where are you present globally?", "There is a strange charge on my debit statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has not come in the mail yet.", "pos": "What's the expected wait time to recieve my new card?", "neg": ["Why did the transfer fail when I attempted to do it earlier?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "I made a purchase with my card and I was charged a fee for using it", "The top-up did not go through.", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "What is the function of the disposable cards?", "Can i choose a specific delivery date?", "Why won't my card work anymore?", "I would like to know if I can top up with Google Pay."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you track my card for me?", "pos": "Is there a reason my new card hasn't arrived yet?", "neg": ["Is it possible to have more than one disposable card?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "Is something wrong with my account, my balance didn't change after I transferred some money", "Why didn't my card payment work?", "I just got a new card how do I get it to start working?", "How much can I top up in a day?", "Since I got married, I need to change my name.", "My money hasn't been deposited yet. When will it be?", "How do I verify my new card?", "Can I top up my account with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I gotten my new card?", "pos": "My card hasn't shown up yet.", "neg": ["I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "Why would a merchant revert a card payment?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "Will it cost extra to add money to an international card?", "Can my friends top up my account?", "Do you also have this extra fee on your statement?", "I want to link to my card card with you, how?", "I did a payment but the app cancelled it.", "What is the verification process for my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card has not been delivered to my home yet. What is going on?", "pos": "When will I get my new card?", "neg": ["Why do you need all these details about my identity?", "What is the purpose for verifying my identity?", "Does it cost anything to top up?", "What should I do if my card payment was cancelled?", "I received a fee I should not have.", "One of my card payments has reverted", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "Why did my money disappear when I topped up??", "Top up keeps failing", "Is it normal to get charged extra when i use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the card I ordered 2 weeks ago?", "pos": "If I ordered my new card last week, how much longer should I wait to receive it?", "neg": ["I did not receive my full withdrawal amount", "How about disposable virtual cards?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "why would i be declined if i had money iin my account", "How much does currency exchange cost?", "I tried to top up my account and it didn't work", "I went to do a transfer and it was declined.", "Are there any top-up limits involved?", "Your service is bad.  Close my account.", "I need to cancel a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have my card after 1 week. What are my next steps?", "pos": "My card hasn't came in the mail yet?", "neg": ["Please explain how I use the disposable cards?", "let me know how many disposable cards I can have?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "Can I choose between Visa and Mastercard?", "I am having trouble withdrawing cash.", "Why hasn't my withdrawal shown on my statement?", "Do you support all countries?", "how long does a US transfer take", "what is source of my money", "Is it ok for a friend to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I see the progress of delivery of the card that was sent?", "pos": "Can I track my card while it is in the process of delivery?", "neg": ["I want a Mastercard, instead.", "Why won't the ATM let me withdraw money?", "I just pulled money out of the ATM and was charged a fee, WHy?", "My card is about to expired what will happen?", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why was a payment cancelled on my account?", "Will I be charged for a top off transfer?", "Cash has been deposited this morning but it hasn't came through.", "So, my transfer is showing as pending, when will it actually go through?", "I will not be able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On the card that is coming, what's the tracking info?", "pos": "can you share card tracking number?", "neg": ["Why do you need my name and ID", "Is there an automatic top up feature?", "I do not understand why my pass-code is not working.", "What happens if the ATM doesn't give the right amount of money?", "How do I activate my card so I can start using it?", "Can it add money every so often automatically while I travel?", "Transfer declined.", "I found a direct debit I would like to dispute", "Why does my identity need verification?", "Are there any charges for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my credit card that was to be mailed?", "pos": "My card isn't here yet.", "neg": ["top up google pay, is it possible?", "I made a top up yesterday but it's still pending.", "I'd like to open an account for my children. How can I do that?", "Are SWIFT Transfers available at this bank?", "Why was my payment declined? I keep trying my card but it's not working.", "I received a fee for obtaining cash, is this correct?", "My virtual car is not working.", "I just got a new card, and I want to know how to activate.", "help, lost my card", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get an update on my replacement card?", "pos": "Can you help me track my card?", "neg": ["Is there a fee for transferring money", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "What do I owe for a new card?", "I'd prefer to use my American Express when putting funds into my account.", "Can money be exchanged from one currency to another?", "Will I be charged if I add more cards to the account?", "Where do you mail physical cards?", "I suspect someone used my card.", "There is a withdrawal on my account I didn't make.", "Did I do something incorrectly? Where is my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't shown up yet.", "pos": "How long does it take for me to get my new card?", "neg": ["I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "How old can one use your service?", "Please help me.  My card is missing.", "While abroad, I got cash, and the exchange rate applied is wrong.", "For what reason is my transfer still pending now?", "i asked for 100 only got 80", "A strange card payment, I do not recognize it.", "I want a refund on this.", "Can I use a different bank ATM than my own?", "Make me understand why I am charged an extra fee when I use the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "WHAT IS THE SOLUTION OF THIS PROBLEM", "pos": "How long does it take for me to get my new card?", "neg": ["The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "What is the charge for paying with my card?", "I just had a look at my statement. Why have I been changed for using the ATM?", "Tell me why there is an extra charge when I used an ATM?", "I can't use my card for anything", "My salary is in GBP, is this something I need to configure?", "What do you require to verify someone's identity?", "Could you tell me what your exchange rates are?", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I track my card's delivery?", "pos": "why hasnt my card come in yet?", "neg": ["How long until my card will get here?", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "How do I verify my new card?", "The App shows a fraudulent payment made on my account.", "Can I reset my PIN if it is blocked?", "I'd like to transfer funds using my credit card.", "How can I reset my passcode?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "I need to urgently transfer something from China. How long will it approximately take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I track the card you sent to me?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["Why do I have a strange payment on my statement?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "The exchange rate for my withdrawal was wrong.", "is there a reason that my payment didnt go through", "How do I find the code needed in order to verify my top-up card?", "Can I be charged for exchanging foreign currency?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "What fiat currencies can I use for holding and exchanging?", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I track the card you sent to me?", "pos": "Was there a number to track that I could get?", "neg": ["I must make several disposable cards per day.", "Can you check if my money has reached my account since it is not showing up yet?", "What flat currencies do you use for holding and exchanges.", "My card is expiring soon.", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "What is the process for setting up and account for my child?", "Can I get information on topping up?", "How old do you need to be to open an account?", "Where can i exchange between GBP and USD"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't arrived yet. What do I do?", "pos": "I need to find out where the card is that I ordered.", "neg": ["Why is my money not in my account. I have already sent it out.", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "How come I can't seem to verify my id?", "Will I get charged fees when I add money with an international card?", "What is the function of the identity check", "Can I use my account before the identity verification is complete?", "Even though I made a cash deposit, I am not seeing it in my account.", "There was a transaction this morning that I'd like to reverse.", "Why was I charged a fee on a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I know I'm getting a new card but would like know when I can expect to receive it.", "pos": "Is there a reason my new card hasn't arrived?", "neg": ["I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "I didn't see the money I added to my card.", "I see a direct debit transaction in the app that is not mine", "Can I transfer my payroll to the bank?", "I need to get visa and mastercard", "What is the process for activating a new card.", "My transfer into my account isn't showing up.", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "Why is it necessary to verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for my card.", "pos": "Is it possible to track the card you sent me?", "neg": ["Do I need to verify the top-up?", "how long does it take for a transfer to arrive", "Can I change my PIN without going to a bank branch?", "I got a new card, how do I link it?", "think someone is using my card with permission", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "How do I update my address?", "I need to know which fiat currencies I can use with you.", "What is the process to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to recieve my new card?", "pos": "where is my new card?", "neg": ["Why am i being charged for withdrawing cash funds?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Why can't my beneficiary get access?", "How long does it take for something to be delivered to the U.S?", "The app declined my top up. What did I do wrong?", "I put some money in my account the other day but now its gone? Why is this?", "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "How long will it take to verify my account?", "What do I have to do to get the contactless to work?", "I have my card now how do I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "pos": "Can you help me track my card?", "neg": ["What is the process for transferring money into my account?", "my identity hasn't been verified and i can't edit my details, what's next", "How do I locate my PIN now that I have my card?", "I sent a payment but it isn't showing up in the app", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "What is the process for activating my new card?", "I do not recognise the card payment.", "How long will the $1 charge show as pending?", "I need a hand here, I need to top up cash.", "Are you only able to get a card if you're in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my new card hasn't arrived yet?", "pos": "How long does it take for me to get my new card?", "neg": ["I was charged a fee when withdrawing cash, can you explain why?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "Am I limited on the amount of disposable cards I can possess?", "In the App I see a payment that is not mine.", "I only got $20 of the $100 that I attempted to withdraw.", "How will I receive my PIN?", "I am looking to transfer some money from my other bank account into this one.", "How long does transfer from the US take?", "My card got stuck in an ATM.", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to track a card sent to me, how do I do that?", "pos": "I ordered my card but it hasn't been delivered yet", "neg": ["How soon do cards arrive after I order them?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "How can I put more money into my account?", "I can't see the transfer that I put in.", "I'm having difficulties changing AUD for GBP. How do I do this?", "I am not comfortable verifying my indentity.", "Where can I pay with my card?", "Can I use app to unblock my card?", "My card is almost expired.  How fast will I get a new one and what is the cost?", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["can i get a physical card online", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "Can my children open an account?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "I would really like a physical card.", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "Why didn't my transfer get to the recipient?", "Why have my top ups been canceled?", "How do I get started when I get my card?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When did you send me my new card?", "pos": "Is it possible to track the card you sent me?", "neg": ["My credit card transaction was declined for a loan payment.  Can you tell me why?", "I must make several disposable cards per day.", "on my statement there is a payment that I don't recognise", "I've just moved and I need to change my details", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "do i have to wait for a physical card before i get my pin", "How do I fix a payment that was reverted", "How come I got blocked for entering wrong pins?", "My identity is unable to be verified.", "Why hasn't a transaction I did to my friend arrived yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for my new card.", "pos": "If I ordered my new card last week, how much longer should I wait to receive it?", "neg": ["the product is not working, can I get a refund?", "Why isn't this accepting my identity?", "When will my transfer finish pending?", "Can you tell me what this cash withdrawal is?", "Help my activate my card.", "Can you tell me why the transfer isn't showing up on my account?", "Why is there a random payment in my statement?", "My transfer to my account is missing.", "I want a refund on the things i bought", "I have an unknown charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can the card was sen to me be tracked?", "pos": "I'm still waiting for my card.", "neg": ["I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "How do I terminate my account.", "I withdrew cash and I think the exchange rate is wrong.", "Where do I unblock my PIN?", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "Why did you charge a fee when I withdrew from an ATM?", "When can I expect my card?", "I'm not sure where this charge came from.", "What should I do if my card payment was cancelled?", "My refund isn't going fast enough."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i havent got my card", "pos": "When will I get my new card?", "neg": ["How do I verify the top-up card?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "How do I discontinue my account?", "I am in the EU. Can I get one of your cards?", "I am seeing in the App a diret debit that its not mine", "My ID verification hasn't gone through yet, but can I use my account anyway?", "My card is expiring, how do I get a new one?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Help me get the virtual card working.", "I managed to drunken block my card :(( Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I would have received my new card at this point.", "pos": "Can you please tell me where my card is? I ordered it 2 weeks ago!", "neg": ["My payment had a wrong exchange rate.", "I just got married and need to change my name on the account", "I returned something to a  store but can't see my refund.", "Which ATMs accept this bill of fare ?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "can you top up your account automatically", "How long will it take to get to the US?", "What value can I get for my currency?", "Can you tell me what this cash withdrawal is?", "what countries can i use my card in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I get my new card?", "pos": "I ordered my card but it still isn't here", "neg": ["Cancelling a transaction", "My card payment says pending and it hasn't changed", "I want to choose a new PIN.", "what is the correct exchange rate for getting cash", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "My transfer was wrong, are you able to stop it before it goes through please?", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "Can I use visa or mastercard with your service", "How do I change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I track the card that you sent me in the mail?", "pos": "Why haven't I received my new card yet?", "neg": ["What currencies can be exchanged in the app?", "I just replaced my phone but how do I use my card information?", "DO you know the reason for the identity check?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "My card payment has not been withdrawn from my account", "What do I do after my card expires?", "How can I prove the source of my funds?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "My card was not accepted in a shop", "I think my top up has been reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the expected delivery date for my card?", "pos": "can you share card tracking number?", "neg": ["How are top-ups verified?", "My card hasn't been working when I try to use it.", "I can't get the ATM to give me any cash", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "It appears my transfer was declined.", "Please provide me with the restrictions of the disposable cards.", "Why wouldn't the ATM give me cash?", "I tried to make a top-up and it was canceled, why is that?", "I think I got charged twice for the same thing", "Why was my card payment reversed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should I keep waiting for my card to be delivered?", "pos": "Where is my card?", "neg": ["I got less money than I asked for.", "How much transactions do I get with a disposable card?", "Can you  tell me how to get AUD not GBP?", "Is there a reason why my virtual card won't work?", "I'm going to cancel a purchase.", "I did a transaction this morning and now I want to cancel it.", "Is there a charge for topping up by card?", "Why are my transfers getting declined?", "I dont have identification", "Is there a charge for top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to track the new card you sent me?", "pos": "My card isn't here yet.", "neg": ["How to activate Google Pay for top up?", "A withdrawal is showing that I don't recognize", "my transfer isn't there", "Can I verify my identity?", "I was wondering why my payment hasn't gone through yet, its been a while.", "I tried to pay through my account but the payment is not going through. What's going on?", "After my checque or cash deposit, my balance didn't update.", "The machine gave me the wrong amount of cash.", "Why do you guys need to verify my identity?", "Is there a fee to get an actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was supposed to receive my new card by now, but it hasn't came in.", "pos": "I need to find out where the card is that I ordered.", "neg": ["Is there a charge to use a Top up card in the US?", "What is the reason for the extra fee on my statement?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "How long does it take to activate the card, as it does not look like its working?", "I do not have the information to verify my identify.", "When will my cheque process?", "Can I use my card in another institutions ATM?", "I need an ATM right now!", "Why is allowance not being given to my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I periodically check the delivery of the card you sent?", "pos": "Could you send me and up date on the arrival of my card?", "neg": ["I tried to buy something online but my funds were transferred back to my account. What is happening?", "Will I see fees from adding money with an international card?", "what is the time frame for transfers", "I see a payment on my statement for  a place I didn't make a purchase at.", "What is the pending payment on my card about?", "I was needing you to see if the exchange rate is correct from when i got cash", "Is exchanging currencies a feature of the app?", "What are the rules for a top-up?", "Why am I being charged a fee on a card payment?", "Why have I received a rebate for my payment after a week?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered a card and would like to know how to track the delivery progress of it.", "pos": "Could I get tracking on the card?", "neg": ["One of my card payments has reverted", "I am not happy with your service and request that my account be terminated!", "I would like to pay by cheque.", "Can someone assist me with activating my card?", "Just received my replacement card, what steps do i need to take to activate it?", "Can I possibly change my currency to another?", "I need to report a stolen card", "How can I check if I have received a refund if it is not yet on my statement?", "Why can't I see my top up?", "My account was charged twice for one purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my new card hasn't arrived?", "pos": "I still haven't received my card in the mail", "neg": ["I did not make a cash withdrawal that is on my statement", "What is the length of a transaction completion?", "Am I able to get both a Visa and MasterCard from you?", "Can I have a new card shipped to China?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Why do I need to verify my identity?", "Last week I put a cash deposit into my account and it is still isn't there.", "I can't find the PIN.", "I sent a payment but it isn't showing up in the app", "Why have I received a rebate for my payment after a week?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was there a number to track that I could get?", "pos": "Can you help me track my card?", "neg": ["How long does a payment show as pending before i should worry about it?", "I want to see what this fee is on my card payment.", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "I got less cash because of the exchange rate.", "I know there's money in my account, why did my account decline me?", "Will I get charged for sending out more cards?", "Can I top up using my cheque?", "Can you tell me about these disposable virtual cards?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I get tracking on the card?", "pos": "My card hasn't came in the mail yet?", "neg": ["How long will it take to transfer something from China?", "I have a cash withdrawal on my statement that I am unsure of.", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "I want to give a second card for this account to my daughter, would this be possible?", "I do not recongize a payment in my account.", "Recipient has not received the money", "I need a new login code", "I tried to withdraw $100, all it gave me was $20.", "How long does it take for a top up to be approved?", "My card is no longer lost. How do I enter it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my card?", "pos": "Is a tracking number available for the card that was just sent?", "neg": ["I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "Can you tell me what are disposable cards for?", "Why didn't my top up work?", "I am not comfortable verifying my indentity.", "Is the fee with my cash withdrawal a mistake?", "Is it possible to access my phone from the hotel/", "If my card is going to expire this month, do I need to order a new one?", "Top up is not working even though I have my AMEX in apple pay.", "I'm waiting on a top-up, its still pending", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is a tracking number available for the card that was just sent?", "pos": "I still haven't received my card in the mail", "neg": ["Why is my ATM cash withdrawal not working?", "How can I change USD to GBP?", "Where can I activate my card?", "I want to take some funds from my other bank account and add them to this one.", "I haven't received my pin", "What all is needed for the identity verification?", "I see a $1 charge in a transaction.", "What does the €1 fee mean?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "I cannot withdraw money from the ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do to track the card you sent me?", "pos": "How much longer is it going to take to get my new card?", "neg": ["Why do you need to verify my identity?", "What is the fee on my statement for?", "How long do deposits take to appear? I've been waiting for more than a week and need the money!", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "I withdrew cash and I think the exchange rate is wrong.", "I would like to get a few more physical cards.", "I had transferred some money but the balance hasn't changed.", "i want to get a card but i live in the US", "My payment's stuck on pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you send me and up date on the arrival of my card?", "pos": "Will I have to wait much longer for my new card to arrive?", "neg": ["I would like to reactivate my card that I previously reported lost. I located the card this morning.", "I sent money to a person and they haven't received the payment yet.", "What do I do about my expired card?", "I don't think that my top-up worked.", "why hasn't my cash arrived yet from my cheque?!", "I would like to change my personal details.", "What do I do if there is an electronic debit that is not correct?", "What went wrong when I tried to do my transfer?", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card appears to have never arrived?", "pos": "I'm still waiting on my new card to be delivered!", "neg": ["Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "My card is about to expire.  Where do I get a new one.", "I would like to cancel my order.", "Is topping up unlimited?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "Top up my card please, which y'all support?", "why is there a fee for a payment on my card?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "Why can't I take money from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a new card to ship?", "pos": "Can you help me track my card?", "neg": ["What happens if my card expires?", "When will my transfer process?", "Why am I missing my refund", "What countries are getting support?", "What type of ID do you accept?", "Do you offer cards for those in other countries?", "My account was charged a debit payment I don't recognize.", "Tell my why my top-up is pending.", "I asked for a refund but its not here yet", "I have a cash withdrawal that says it's pending, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to find out what happened to my new card?", "pos": "I need to find out where the card is that I ordered.", "neg": ["My phone was stolen yesterday, can you help me with this?", "How do I activate my new card", "Please provide details on how to top up my account using transfer option", "My card is not working.", "Is getting my identity verified required before I can use my account?", "I tried to pay through my account but the payment is not going through. What's going on?", "My top-up was rejected by an app.", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Can an apple watch be used to tup-up?", "How long do I wait for my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "pos": "My card still hasn't been delivered", "neg": ["I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "Can I top up with Google Pay?", "How can I change my password?", "Who is giving me my money?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "How do I update my address?", "My card was declined at a restaurant today and I don't know what the problem is.", "What to do if my card has been used without my permission?", "Reason for my card to decline", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still haven't received my card in the mail", "pos": "It's been two weeks and I haven't gotten my card, what do I do?", "neg": ["When will my transfer finish pending?", "How does the exchange rate work?", "I managed to drunken block my card :(( Help!", "What is the most amount of disposable cards allowable?", "There was an extra fee when I paid with the card.", "Can you tell me your exchange rates?", "What do I do if I can't access the app?", "I would like to activate my card.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "For the identity verification, what do you need?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card still hasn't been delivered", "pos": "Can you tell me why I haven't received my new card yet?", "neg": ["I would like my refund for this item I bought.", "Why is there a charged fee for debit or credit card payment?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "My transfer into my account isn't showing up.", "I don't see any change in my balance.", "unsupported transfer declined", "I just moved to the US how do I get a card?", "I tried to top-up, why didn't it work?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much longer is it going to take to get my new card?", "pos": "I haven't received my card.", "neg": ["how much will I be charged for making a transfer?", "I'm pretty sure my top up is still pending.", "I used the wrong account number!", "I have a card payment that I don't recognize. What should I do?", "There is a payment I don't recognize", "what is a virtual and how do i get one", "I am still waiting for a transfer to show up", "Is there a top charge for US cards?", "Do you have an age requirement when opening an account with your service?", "Will I receive a new card when mine expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I track the card you sent me?", "pos": "I ordered my card but it still isn't here", "neg": ["I would like to know what exchange rates you use?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "Is it possible to get a refund for the item?", "My daughter needs to open account.", "Where can I find a list of descriptions the disposable cards have?", "What currencies can my account be in?", "what are the locations i can withdraw money", "Can you tell me more about limits to disposable virtual cards?", "Why hasn't my top-up gone through?", "How do I go about ordering another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered my card but it still isn't here", "pos": "How long does it take for me to get my new card?", "neg": ["Can you let me know why my cash withdrawal is still pending?", "There's an error in regards to the exchange rate for an item I bought.", "I recently transferred some cash, but the balance has not changed.", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "Where can I check out the source of available funds in my account?", "I am seeing a direct debit I wasn't aware of.", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "Cancel Transaction", "top up cancellation"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to find out where the card is that I ordered.", "pos": "Where is my new card if I haven't received it yet?", "neg": ["The ATM didn't give me what I asked for but my balance says it did", "Why isn't my topup working?", "What if I want to add a card I already have to the app?", "What type of ID do you accept?", "Is there something that I can do since my phone was stolen yesterday?", "My pin isn't here yet", "Why wouldn't my contactless work for the metro?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "I need a second card, can I have more than one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for me to get my new card?", "pos": "I was expecting my new card by now.", "neg": ["Why do I see a random withdrawal in my app?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Can an apple watch be used to tup-up?", "What is the reason I couldn't do a transfer to a beneficiary?", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "I got a message that I cannot name X as a beneficiary.", "Do you have a limit for someone's age?", "Why is my transfer still pending after all this time?", "They used the wrong rate when I made a purchase with foreign currency.", "I've just been married and need to update my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been a week since I ordered my card and it's not here. Please help?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["top up with credit card", "A transfer was not allowed to an account.", "Can you tell me why my pop-up is still pending?", "My card payment has failed.", "I'm expecting to see a cash withdrawal but I'm still waiting.", "What apps can I use to top up my account?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "Currency exchanges have any extra fees?", "The exchange rate was messed up from the ATM", "The exchange rate for my cash withdrawal was incorrect"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting on my new card to be delivered!", "pos": "Have you sent out my card yet?", "neg": ["I tried to get cash in the ATM but it was not approved", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "What do I do if I have forgotten my passcode?", "I tried to top up but the app rejected it.", "Can top ups be done from an apple watch.", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I need a new card, my old card is expiring.", "Unusual direct deposit", "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way I can check on the card on route to me?", "pos": "Can I track my card while it is in the process of delivery?", "neg": ["Please explain the extra fee when I paid with the card.", "My Google pay top up isn't working. Help.", "My bank card has expired, how can I get a new physical card?", "Could google pay and top up be together?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "Can I get a physical card", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "Can you change my currency to EUR?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my new bank card on the way and is there a way to track it?", "pos": "Can I track when my card will be delivered?", "neg": ["Is there a fee to add money to an international card?", "My card is expiring soon, How do I order a new card?", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Where can I located the auto-top up option?", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "What caused my top up to be reverted?", "How long will it take to have my card mailed to me?", "I just looked over my statement and I don't recognize the name of a card payment.", "Is it possible to get a disposable virtual card as well?", "What are the restrictions on auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I ordered my new card last week, how much longer should I wait to receive it?", "pos": "Have you sent out my card yet?", "neg": ["The virtual card won't work.", "Please tell me how disposable virtual cards work?", "Why isn't a refund showing on my statement?", "I would like an extra card.", "I have one other credit card from the US. Do you take that?", "phone is gone, what should i do", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "I'd like to delete my account.", "Is there somewhere I can send a check to add to my account?", "I don't think my transfer wen through. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to track the card sent to me.", "pos": "Has my card been lost in delivery?", "neg": ["Top up did not work on the app.", "Why didn't my friend's transaction arrive yet?", "Are there any limit on the auto top-up?", "My transfer was wrong, are you able to stop it before it goes through please?", "would I need to pay extra for exchanging currencies?", "What are the restrictions on the virtual cards?", "Do I need to do anything special for my friend to send money to my account?", "Can my salary be received here?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Can I reset my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my card.", "pos": "How long will it take for me to get my card?", "neg": ["How long will my ATM withdrawal be pending?", "What do you do to transfer money to my account?", "What are the exchange rates?", "I need to cancel a transfer", "My transfer hasn't appeared yet", "How do I use the app to exchange currencies?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "My card is no longer lost. How do I enter it back into the app?", "What is the refund procedure?", "What is the process for transferring money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card isn't here yet.", "pos": "where is my new card?", "neg": ["Is there a limit on auto top-up?", "How can correct Top up with the app to work correctly?", "Explain how to verify my identity?", "I want to know about your refund policy.", "How much are the rates of exchange?", "I think a card payment I made was cancelled.", "Can I choose between Visa or MasterCard?", "For what reason did my top-up fail?", "What reasons would a topup fail?", "My disposable virtual card was rejected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why hasnt my card come in yet?", "pos": "I was expecting my new card by now.", "neg": ["What's the fee for exchange of foreign currencies?", "How long will my transfer be pending for?", "I need to change my last name on my account because I just got married.", "Can you tell me about the exchange fee?", "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "There is a strange payment on my card.", "I got less cash than what I specified at the ATM.", "How can I create another card linked to this account?", "Was there a problem with topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me track my card?", "pos": "When will my new card be delivered?", "neg": ["I'm unable to verify my identity", "Please tell me what this direct debit in my statement is", "When will the money be made available in my account?", "I need to modify my details.", "Why can't I take $100 out", "What kind of fiat currencies are supported for holding and exchange?", "I was charged twice for a few things this week when I only bought one. What do I do?", "I don't recognize the direct debit payment from the app.", "Will my pin number be sent with my card?", "I have a new card and need to activate it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been a week since you sent my card and I still don't have it.", "pos": "Can you tell me if I can track the card you sent me?", "neg": ["Are you located in other countries?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I was charged two times for the same thing.", "Explain top-up cancellation", "I see my transfer was declined.", "My card payment has the wrong exchange rate", "Can I get a card that works in other countries like Africa and Indonesia?", "Can I let other people have access to my account in order to top up?", "i do not know what this charge is for", "This transfer incurred a fee that I don't think is right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can you share card tracking number?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["Why is my withdrawal from the ATM still showing as pending?", "I am not in the UK can i get a card?", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "I would like to cancel my previous purchase.", "If I exchange currencies frequently, is there a discount?", "I got less cash because of the exchange rate.", "I got double charged!", "Can I get a card in the US?", "Do i have to top-up with my credit card before I can transfer?", "How do I change the details in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't came in the mail yet?", "pos": "What can I do if my card still hasn't arrived after 2 weeks?", "neg": ["Why do you guys need to verify my identity?", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "Do I need to go to a physical bank to change my PIN?", "what is the exchange rate when i get cash", "What do I have to do to change my pin?", "My purchases from this morning still have pending payments.", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "What are the steps to activate the card, as it does not seem to work?", "my atm transaction was wrong", "I didn't receive the correct exchange rate for an item that I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my new card be delivered?", "pos": "How long until my new card gets here?", "neg": ["The app is telling me that I am not me.", "I need assistance with transferring funds to another account.", "The ATM is messed up. It gave me less than I wanted.", "I need to move money from one of my other accounts to this one.", "Which type of card will I receive?", "Would I need to pay extra for currency exchanges?", "Need a new passcode.", "I'm not sure why my card didn't work", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "I shouldn't have been charged but I see a fee, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was expecting my new card by now.", "pos": "Can you tell me why I haven't received my new card yet?", "neg": ["My transaction is showing several times.", "I need to change my personal details in my account.", "Why am I being charged to withdrawal money?", "Is it possible to get another card?", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "What if I need to use GBP instead of USD?", "Can you  tell me how to get AUD not GBP?", "I did not receive the right amount of cash I requested", "What locations allow me to withdraw money?", "Please inform me how to get a new card as mine is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until my new card gets here?", "pos": "Can you please tell me where my card is? I ordered it 2 weeks ago!", "neg": ["How can I top up using google pay?", "where do you find your exchange rates?", "ATM apparently not working?  Couldn't access funds in my account?", "Make me understand why I am charged an extra fee when I use the ATM.", "I see my transfer was declined.", "Can I choose between Mastercard and Visa?", "What is the closest ATM?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "What is the identity check for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered my card but it hasn't been delivered yet", "pos": "I'm still waiting for my card.", "neg": ["How do I make my transfer go through", "Do I have to go to an actual bank to change my PIN?", "So, the card PIN?", "Can you refund my purchase?", "I see a transfer fee, but to my understand, that should have been free, what happened?", "my check or cash deposit has not shown up", "I have an incorrect charge and would like a refund.", "Can I order a new card to China?", "I noticed that there's a payment on my card that's pending.", "Can I get more cards just incase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for my card.", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["Do I need to order a new card if mine is expiring?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "unsupported transfer declined", "How do I input a new address?", "I saw a payment come out of my account for a merchant I don't remember.", "i cant seem to activate card", "Are you going to charge me to top up my card?", "How long will a transfer take from Europe?", "What is this witdrawal", "My top up card needs verification and I don't know how to do it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please tell me where my card is? I ordered it 2 weeks ago!", "pos": "How long will it take for me to get my card?", "neg": ["I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "Can my friends top up my account?", "I can't see my Google Pay top up. Is it not working correctly?", "On my disposable card, is there a transaction limit?", "Are there any restrictions for the disposable cards?", "I don't have the device I used to log onto the platform so I can't access it.", "Why is it taking so long to update my balance transfer?", "There is a payment on my card that I do not recognize.", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "Why do you keep declining my payment?I tried several times already with this card and it is just not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Have you sent out my card yet?", "pos": "What's the expected wait time to recieve my new card?", "neg": ["How can I exchange to EUR?", "Why is there a charge for $1 on my account?", "Is topping up free?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "Is there restrictions on where I can use my card?", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "I transferred money but the balance hasn't changed.", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "I have a direct debit I didn't make", "I want to do a swift transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to track the card you sent me?", "pos": "Why haven't I received my new card yet?", "neg": ["How long before transferred money shows up?", "I am not recognizing a debit payment from my account.", "When will my cheque be processed?", "How many disposable virtual cards can you have?", "What is wrong with my top-up?", "I have transactions that I don't recognize - I think someone is using my card.", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "Why is it taking so long for a transfer to complete!", "how can i get it to add money automatically while travelling"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been two weeks and I haven't gotten my card, what do I do?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["How much does it cost for additional cards?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "I asked for a refund but its not here yet", "I am interested in changing my personal details.", "Can you send me the actual card?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "For some reason my card payment didn't work", "Can you tell me your exchange rates?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me if I can track the card you sent me?", "pos": "Has my card been lost in delivery?", "neg": ["What places accept my card?", "What should I do when my card reaches its expiry date?", "Where is this card accepted?", "I am overseas in China, can I get a replacement card?", "I did not receive the right amount of cash I requested", "How do I withdraw money?", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "am afraid someone may have gained access to the info on my card.", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "What type of card will I receive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my new card if I haven't received it yet?", "pos": "I would like to track the card you sent to me.", "neg": ["Why didn't my friend's transaction arrive yet?", "Why won't my top up work", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Is it possible to order a card?", "I prefer mastercard.", "What do I do to Top up my card?", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "Do I have to use a bank approved ATM to withdraw money?", "Can I top up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I haven't received my new card yet?", "pos": "Can I track when my card will be delivered?", "neg": ["I want to know which currencies and cards are supported, can you provide a list?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "Which countries can I change my PIN in?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I was charged twice, when I didn't purchase anything twice.", "Why is there an identity check?", "The app doesn't think it's me.", "Can I choose the day it's delivered?", "Which ATMs accept this circuit board ?", "When I made a transfer I was charged extra."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I track my card while it is in the process of delivery?", "pos": "Why haven't I received my new card yet?", "neg": ["Is there a location where I can change my PIN?", "Are these cards available in europe?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "how long will my cash withdrawal be pending for?", "Are there any discounts in exchanging currencies frequently?", "I sent some money and the account hasn't recived the transfer I made.", "I want to change my PIN.", "I've been waiting for 3 days, why is my withdrawal still pending?", "I see in the app some cash was withdrawn, but it's not mine.", "What does the bank charge for lost or stolen card replacements?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it be to get this new card?", "pos": "How long will it take for me to get my card?", "neg": ["Please help me with my card.  It won't activate.", "I'd like to order another card", "Tell me how to delete my account.", "Cancelling a transaction", "Can I use this app to exchange between dollars and pounds?", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "I need to know this, where do my funds come from?", "Can I pick a new PIN?", "Do I have an option between Visa and MasterCard?", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do if my card still hasn't arrived after 2 weeks?", "pos": "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "neg": ["There's an unauthorized cash withdraw", "I need to exchange some foreign currency. What's the charge for doing that?", "When I attempted to make a transfer, it failed.", "Why isn't my topup working?", "How long does it take for a refund to appear?", "Why was I charged twice for the same thing?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "Is this card available to United States Residents?", "I deposited a cheque and its been days and I still haven't received the cash!!", "What is the max amount of top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was there a way for me to get tracking for that?", "pos": "I would like to track the card you sent to me.", "neg": ["I want to add money to my card, what payments do you accept?", "Purchases I did not make are appearing in my bank statement?", "My top-up didn't go through; it still says pending. What's up with that?", "What exchange rate is it?", "Is there a fee when I add money to my international card?", "How old does my daughter have to be to open an account?", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "What is the maximum for auto top-up?", "I haven't received my virtual card.", "What do you do to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["Is it possible to top up with Google Pay?", "I was double charged at a restaurant can you take the second charge off?", "The correct amount of cash was not received.", "I don't know why my card payment did not work", "I don't understand why my payment was declined. I thought everything was ok.", "Why am I having trouble withdrawing cash?", "What is my source of funds?", "Can I use a check to top up?", "Can you tell me why I can't make any transactions?", "Why hasn't my ID been verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where is my new card?", "pos": "How long will it take for me to get my card?", "neg": ["Please delete my account and personal information.", "When can I expect my card to arrive?", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "I need more physical cards than I have right now!", "\nAt which ATMs can I use this card?", "Are there any express fees if i want my new card faster?", "How long is the wait for a money transfer to post?", "Can you tell me how to tell where my funds come from?", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to track the card you sent to me.", "pos": "Can I track when my card will be delivered?", "neg": ["The refund doesn't show in my account", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "My refund has not arrived, and I am unsure why. Who do I contact?", "I do not understand why my pass-code is not working.", "What should I do if I can't use my card?", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "Why is the transaction not posting?", "I would like to have a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I track when my card will be delivered?", "pos": "How long will it take for me to get my card?", "neg": ["The atm wouldn't give out cash", "IS there anywhere that a card cannot be delivered?", "When can I expect a transfer from Europe to go through?", "Who do I talk to for transactions debited twice?", "I have to verify my identity. What do I need to do?", "Can I let other people have access to my account in order to top up?", "Do you charge anything for topping up?", "I enetered the wrong information, I need my account unblocked How do I do that?", "I think my card payment has been refunded", "How do I verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the tracking on the card you sent?", "pos": "How long will it take for me to get my card?", "neg": ["Can I mail in a check to top up?", "Why can't a beneficiary receive a money transfer from me?", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "Please help me with my card.  It won't activate.", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I don't know where this debit transaction on my statement came from.", "Do you have any card fees if I want to add money using an international card?", "Do I need to do anything? My phone was stolen yesterday.", "What is the youngest age for an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I have to wait much longer for my new card to arrive?", "pos": "Is there a way to track the delivery of my card?", "neg": ["I don't know what this Direct Debit payment is.", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "Does a discount apply if I exchange currencies frequently?", "What am I going to need in order to verify my identity?", "I am waiting for a payment to be processed", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "I wish to top up using a cheque.", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "According to the app, I got cash from an ATM but I haven't made any transactions.", "I can't see a transfer to my account I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was supposed to arrive, but hasn't?", "pos": "I still haven't gotten my new card.  When will it get here?", "neg": ["I have another card from the U.S. Will you be able to accept that one?", "I should not have been charged a fee for my transfer.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I have a cash withdrawal on my statement that I am unsure of.", "How many times can I use a virtual card?", "Is there a charge for getting cash?", "I asked for a refund but its not here yet", "The recipient doesn't see the money transaction I made", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "How do I go through the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still haven't gotten my new card.  When will it get here?", "pos": "I have not received my card and it's been a week, what do I do?", "neg": ["I tried to do a transfer but it didn't go through.", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "I transferred money, but I think I've been charged a fee for it?", "I think my card is stolen!", "What are then rules on beneficiaries?", "I hate this company! Can you delete my account?", "What does the decline message mean", "I tried to top up my account and it didn't work", "Yesterday my phone was stolen from me :( What do i need to do about it?", "ATM only gave me $20 instead of $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to track the delivery of my card?", "pos": "Why haven't I received my new card yet?", "neg": ["After transfering some money my balance hasn't changed.", "Do you do business in the EU?", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "What can I do with a disposable virtual card?", "I deposited a cheque with some money, but the balance hasn't changed.", "I am traveling, what can I do to set up auto top-up?", "How can I exchange USD and GBP in the app?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "Do you know the process how to activate my card?", "I have a top-up that's still pending and wanted to know about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for me to get my card?", "pos": "Why haven't I received my new card yet?", "neg": ["Can I change my PIN at any cash machines?", "Can my account be topped-up by friends of mine.", "What process should I use to transfer money into my account?", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "Canceling my order is what I need to do right now.", "Does the app top up automatically?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Can you tell me where my funds come from?", "Please help me unblock my pin which I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not received my card and it's been a week, what do I do?", "pos": "What's the expected wait time to recieve my new card?", "neg": ["Why do I see an extra £1 charge on my statement?", "Why did I get charged a fee on my card?", "Why is top up not working for my apple pay app", "I was charged twice for a few things this week when I only bought one. What do I do?", "What if my top up didn't work?", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "What would I be charged in receiving a SEPA transfer?", "I need to change my name, since i just got married", "A false direct debit payment is showing in my app", "Why was I charged a fee to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Has my card been lost in delivery?", "pos": "Can I track the card that was just sent to me?", "neg": ["I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "I just did a transfer, but don't see the money in my account. What's up?", "How can I close my account?", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "I put some money in my account the other day but now its gone? Why is this?", "Is there a reason why top-up needs verifying?", "I can't log in with this passocde", "What do I do if my phone is stolen?", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I received my new card yet?", "pos": "Can I track the card that was just sent to me?", "neg": ["Why was I charged an extra fee when using the card?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "I transferred money but the balance hasn't changed.", "Why hasn't the app verified my identity?", "what documents do i need to verify who i am", "What do I do to close my account?", "why has a cash withdrawal charged me?", "If my funds are running low, will the app top up automatically?", "I made a payment but it's still pending", "When do I set up my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the expected wait time to recieve my new card?", "pos": "Can I track the card that was just sent to me?", "neg": ["My card seems to not be working at all.", "What caused my cash withdrawal to be declined?", "Why did my card payment not work?", "My top up card needs verification and I don't know how to do it", "My top up is pending still", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "How do I receive a disposable virtual card?", "I did not receive my full withdrawal amount", "Card activation steps", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add a card that I just found (again) to the app?", "pos": "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "neg": ["\nWhere can I withdraw money from?", "How do you Top Up on the apple watch?", "can i top up from a usa credit card", "A direct debit payment I didn't do shows in my app", "I've got a repeated tranasaction on my card.", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "Everything seems fine with my account, so why did it decline my payment?", "My card is expiring soon, How do I order a new card?", "It looks like my top up didn't work.  Why?", "How do i secure a top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got my card now, how do I make it show up in the app?", "pos": "Where in the app do I link a new card?", "neg": ["What is the exchange looking like?", "I have two of the same charges on my account!", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "How many physical cards am I allowed to have?", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "There's a cash withdrawal on my account that I didn't make", "Is there a way to reset my PIN?", "My card has been pending for a while, what should I do?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "Will I get charged fees when I add money with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add my new card?", "pos": "Can I reactivate a card?", "neg": ["My address is incorrect on my file.", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I requested a higher amount for my cash withdrawal", "How much does it cost for additional cards?", "How will I know when I get my refund?", "What is this witdrawal", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "Why on earth do you need so much personal id info from me?", "Can I add money to my account via bank transfer?", "Can I get an actual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I have a physical card can I link it?", "pos": "How do I link a new card in the app?", "neg": ["My top-up was rejected by an app.", "can i go into my app to find my pin", "Can my friends top up my account?", "I don't recognise a Direct Debit payment", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "How much does it cost to make transfers?", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "I sent money to my family last Friday but they don't have it.", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "Where do I pay with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card again. Can I put it back into the app?", "pos": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "neg": ["Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "My PIN has been blocked, what should I do?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I entered the correct pin but I still couldnt get funds.", "Money is not in recipients account.", "Could you please freeze my card immediately?", "Why would my transfer result in a decline message?", "Can I use google play as my primary app to Top up?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "Can I top-up my google pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me figure out how to link the new card.", "pos": "I found my card! Can I link it back into the app?", "neg": ["Who can purchase a disposable virtual card?", "My card payment didn't go through.", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "I made a transfer and they haven't received the money I sent them.", "What do I do if a transaction shows up twice?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Am I able to have a card sent to China?", "Why has my card been declined?", "Why have I not yet received my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card arrived but I need to make it work in the app, how do I do that?", "pos": "I just got my card.  It's not linked yet--how do I do that?", "neg": ["When will it be delivered to the US?", "How long does it take for a pending cash withdrawal?", "Please help me, there is a transaction in the incorrect account.", "It looks like someone besides me ordered something with my card, what should I do?", "Is there a daily auto top-up limit?", "When will a transfer from the US post?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "How many disposable cards am I allowed to have?", "What transfer methods do you accept?", "I was given the wrong exchange rate when getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I reactivate my card? I reported it lost and found it this morning in my jacket.", "pos": "I just got a card, how can I add it to the app?", "neg": ["Please explain the fee on a transfer I made.", "I think I deserve a refunded on a certain item.", "The app is showing a direct debit transaction that I did not perform", "I wanted to know why i got an additional fee when i use my card.", "Can I get paid for this in another currency?", "I have two of the same charges on my account!", "What are the steps for getting money from a friend?", "I received the wrong exchange rate for an item i bought.", "Hi something is going on with the app.  I see some payments I didn't make?", "I am upset with your service.  Please delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to link a new card?", "pos": "I found my card, how can I use it again?", "neg": ["I keep trying to make a payment, but it doesn't work.", "Is there a way to modify my details?", "How do you decide what the exchange rates are?", "Why did I get declined when trying to get cash?", "There are duplicate transactions on my account", "My cards were stolen", "How can I top up my card with another card?", "How many top-ups am I allowed to do?", "where do you find your exchange rates?", "Is there a reason my cash withdrawal was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I make my card show up in the app?", "pos": "How do I link the new card that I just got from you guys?", "neg": ["There's a cash withdrawal I am certain I did not make", "Please let me know how to place an order for a virtual card", "Why is identity verification required?", "What documents do I need to get together to verify my identity?", "What does it mean if my cash withdrawal is pending?", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "Does Apple Watch support the topping-off of my account?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "What could the reason be that my payment card was declined?", "Why is it taking so long for my pending transaction to post as cleared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I have a credit card with you how I get set up to link to it?", "pos": "Can I put my old card back in the app?", "neg": ["How much would an extra card cost?", "I believe I got a wrong exchange rate when I got cash.", "Will I be charged for exchanging foreign currencies?", "atm refused to give me money", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "Can I top-up my google pay?", "I am seeing in the App a diret debit that its not mine", "Your service is bad.  Close my account.", "How long does a payment show as pending before i should worry about it?", "I would like a physical card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my card, how do I get it to show in the app?", "pos": "How do I link my new card?", "neg": ["Can I unblock my PIN in the app?", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Is it possible to do auto top up?", "Does it matter if I use Visa or Mastercard?", "What is this direct debit in my statement?", "I can't find my card! Can you help?", "Why did I get charged for a withdrawal?", "Where is my cash deposit in my balance?", "I would like to know how to work out where my funds came from?", "need to verify source of funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I put my found card back into the app on my phone?", "pos": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "neg": ["Why did using an ATM cause me to be charged an additional fee?", "I believe that a card payment I made was cancelled.", "I bought something while traveling, and the exchange rate was wrong.", "Why is there an uknown charge showing on my account?", "Why is the transaction not posting?", "I attempted to top up using my card, but now the money just disappeared?", "Is there a problem with the payment that I see is still pending?", "How can I exchange currencies in the app?", "How do I know where my funds come from?", "I am not recognized by the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "pos": "How do I add my new card to the app?", "neg": ["A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "I am just waiting on the completion of the transaction.", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "I have obtained the salary in GBP, will it need to be configured?", "My card info was stolen, what do I do?", "What's my pin number?", "Can top ups be done from an apple watch.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link my card in the app.", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "I topped up my account but the money isn't there now.", "How do I avoid a fee to use an ATM?", "How can I track my card's delivery?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "Can I check my recent refund in my statement?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "I have an emergency and lost my phone.  I need help accessing my account.", "Why was I charged an extra pound?", "How do I query a payment on my card? It looks like I have paid for the same thing twice."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've obtained the card, how do I enable it on the app?", "pos": "I want to reactivate my card, I thought I had lost it but found it again this morning.", "neg": ["Why can't I get my top up to work in Apple Pay?", "Is there a fee for a cash withdrawal?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "How do you determine your exchange rates?", "I keep trying to make a payment, but it doesn't work.", "I received less cash than the amount I specified in the ATM.", "Can my password be reset if I do not have it?", "My card payments have stopped.", "The exchange rate was incorrect for this item I bought.", "I want to start using my card, how do I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link a new card to an existing one?", "pos": "I received my card. How do I link it to the app?", "neg": ["Can you please explain why my beneficiary is not allowed?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "What documents do I need to get together to verify my identity?", "Why is your exchange rate so bad?", "Why is the transaction not posting?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "How can I verify my source of funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a new card and can't find where to link it.", "pos": "Can you show me where to link the new card?", "neg": ["Is there a maximum for top-ups?", "My passcode was denied.", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "What do I do if I have forgotten my passcode?", "I am locked out from entering my pin.", "Do I get Visa or Mastercard?", "Why can't my beneficiary access my account?", "How do I know when my new card is going to arrive?", "In what way can I use the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "pos": "I found my card. How can I put it into my app?", "neg": ["Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "Is it possible to top up using a cheque?", "My contactless payments don't work.", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "Where can i exchange between GBP and USD", "My card payment was reverted", "I want a new card", "I made a mistake and did a transaction to a wrong account, can I cancel?", "Why was I charged a fee for withdrawing money?", "When are you going to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reactivate my card, I thought I had lost it but found it again this morning.", "pos": "I would like to reactivate a card and wondered if that could be done?", "neg": ["i need help finding the auto top up option.", "Does it cost me to add cash?", "What is the virtual card and how can i get one?", "The ATM didnt let me get cash", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "What happens after my card expires?", "Why can't the person I sent the money transfer to see it?", "What happens when a payment is reverted?", "What's up with the extra fee I got?", "Can you please explain why I was charged an extra fee for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Okay, I found my card, can I put it back in the app?", "pos": "I found my lost card. Am I still able to use it?", "neg": ["How do I get the passcode reset?", "Why was my cash withdrawal given the wrong exchange rate?", "Will this card work at any ATM?", "I don't know where a direct debit payment came from", "The ATM sucked my card in.", "What should I do if my smart phone is lost or stolen?", "How long until the transfer is reflected on my account balance?", "I'm not sure where my phone is.  Can someone else use the app?", "I believe my card has been compromised because of a strange withdrawal", "My account is locked because I used the wrong pin too many times.  Please help.p"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my new card.  Where is it in the app?", "pos": "I got a new card, how do I link it?", "neg": ["On my app I can see that a direct debit payment that I didn't do, appears.", "What card types can I choose from?", "How do I prove I am who I am?", "I have to quickly transfer something to China. How long will it take to arrive there?", "How can I dispute a debit transaction?", "Why is their a charge pending on my card still?", "Do you accept all cards and currencies?", "I want to top up my account with a cheque", "My account transfer was not cleared.", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add a card back to the app?", "pos": "How do I link one of your card that I already have?", "neg": ["I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "Will I be able to top up by cheque?", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "What currency can I use to add money?", "Please tell me the steps to verify my identity.", "I have an unknown direct debit payment on my account", "What are the acceptable currencies for adding funds?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Can I use my social security card as a form of identity?", "What is the reason that my top-up is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me how to link the new card,", "pos": "how do i get the card linked", "neg": ["Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "I'm panicking!  I lost my card!  Help!", "I added money but my top-up wasn't processed by the app.", "What fiat currencies can I use for holding and exchanging?", "Must I verify my identity?", "How do I discontinue my account?", "I was charged and shouldn't have been charged when using my card!", "Please tell me why I was charged additionally when I used the card.", "Is there a top-up fee if you add money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process to link the new card?", "pos": "How do i go about linking a new card?", "neg": ["I'm pretty sure my top up is still pending.", "Will I have to wait much longer for my new card to arrive?", "I need to hold money, what currencies can I use?", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "What about my children?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "What ATMs can I use this card at?", "why and how soon do I have to have proof of identity to you?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "i cannot find my card PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found the card that I thought I lost, and I would like to reactivate it.", "pos": "lost card found, want to put it back in app", "neg": ["The top-up card is verified how?", "ATM apparently not working?  Couldn't access funds in my account?", "Where do I access the auto top-up function?", "My identity wasn't verified", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "Where is my card?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "What number of times can I top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way to see my card in the app?", "pos": "can I link a card of yours I already have?", "neg": ["Which merchants accept my card?", "The ATM did not give me my card back?", "I deposited cash this morning, but it is not yet available.", "My salary comes in GBP can I change my options somewhere?", "What happens if the ATM gives me the wrong amount of money?", "Where are the cards delivered to", "How do I actually obtain a card myself?", "The top-up is broken.", "If I want to can I set up a new PIN?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my card. How do I link it to the app?", "pos": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "neg": ["What's my pin number?", "How do I exchange currencies using the app?", "How do I troubleshoot when contactless doesn't work?", "Can I have a Visa card?", "What would cause a transfer failure?", "I have questions about how to transfer money to my account.", "How do I track the card you sent me?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "Why does my statement show various transaction times?", "How can I locate the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link my new card?", "pos": "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "neg": ["I do not need GBP, I need AUD, how do I convert it?", "I didn't get my card back from the ATM.", "I can't get any money from my account.", "Can I get a new card even though I am in China?", "I can't find the card PIN.", "What happens if a merchant doesn't accept  you payment?", "Which documents do I need for this identity check?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "Help me. My transfer was declined. How could this happen?", "I was removing a dollar amount from my account and now don't have access to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make my card appear on the app?", "pos": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "neg": ["How can I fix my bank transfer to show up on my bank account?", "my virtual card has not came yet!", "What is the minimum age limit?", "How old does my daughter have to be to open an account?", "How long does it typically take for a pending ATM withdrawal to clear?", "I can't seem to get my virtual card to work.", "Can I track when my card will be delivered?", "Close down my account.  I don't like your service.", "I would like it if I could get an item refunded", "Can you tell me about these disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was able to find my card. How to I go about putting it into my app?", "pos": "I have a card that was deactivated can I reactivate it?", "neg": ["there is a debit i dont recognize", "Is there a top-up limit?", "There are automatic debits on my account that I did not make.", "Does it matter which card I use", "Can I top up my account with Google Pay?", "How many times can I use my disposable card?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "What are my bank details so I can do a transfer?", "Can i add a new currency to my account?", "I am still waiting for a transfer I did"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "lost card found, want to put it back in app", "pos": "What if I want to add a card I already have to the app?", "neg": ["I didn't make this payment!", "Which flat currencies are supported for holding and exchange?", "My top up hasn't gone through yet, why?", "What is wrong with my top-up?", "My payment is in the app but hasn't gone through yet", "Why can't I see the top up I made?", "Which fiat currencies can I use through this app?", "How old do I need to be?", "How can I alteration my PIN?", "What are my payment options for topping off my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a card that was deactivated can I reactivate it?", "pos": "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "neg": ["Do you have any age limit?", "I made a payment but it was returned.", "How does the exchange rate work?", "Is my account able to be topped up by my friends?", "Which foreign currencies can I get transferred into my account?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "How do I fix a broken card?", "I am not comfortable verifying my indentity.", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Can I set up to my account to automatically top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card, how can I use it again?", "pos": "I would like to link my card to my account.", "neg": ["How can I receive a virtual card?", "How often am I able to top-up?", "Can you tell me where I can withdraw money?", "Do you allow exchanges of EUR?", "Who can have access to top up my account?", "Salary in GBP has been received. Does it need to be configured into another place?", "I wish to top up using a cheque.", "Help me figure out why my transfer was declined", "What is your check-cashing policy?", "Why have I been charged a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You sent me a card and now I want to link it.", "pos": "I found my old card. Can I link it back into the app?", "neg": ["Who can send me money?", "Is there a limit on disposable cards?", "How do I get a refund for an item I bought?", "Why is my card payment still pending? It should have gone through already.", "Can I convert currency with the app?", "How long does it take for me to get my new card?", "What do I do if the ATM took my card?", "I got the incorrect amount of money given to me from my account", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I am missing my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I need a new card or can I put my old card back into the app?", "pos": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "neg": ["Am I allowed to carry an additional card?", "My refund is not showing.", "How can I the person see my money transaction?", "I anticipate getting a Visa card", "Even though I added money ey to the card, I couldn't use it", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I got less cash because of the exchange rate.", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "Is there any way to know how the transaction got on my account?", "Are your cards supported in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my old card. Can I link it back into the app?", "pos": "I already have a card and want to link it", "neg": ["Why am I being declined?", "What is the maximum for auto top-up?", "Will the card be a Mastercard or a Visa?", "Why am I being charged for the same thing twice?", "passcode retrieval", "The passcode isn't working for me.", "Where do I order a virtual card?", "Can my salary be received and transferred to my current currency in my country?", "I want a physical card", "Why was I charged extra on my last UK pound to Russian ruble exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see my card anywhere in the app.", "pos": "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "neg": ["What are these fees i am paying?", "My top up was denied", "Is there a limit to how much I can top-up?", "What do I do if I got the wrong amount at the ATM?", "How do I get selected for a visa card?", "How can I trade currencies with this app?", "What is the fee to top-up my account", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "Can you tell me what the exchange fee is?", "What's the phone number to freeze a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link the new card that I just got from you guys?", "pos": "I want to reactivate my card, I thought I had lost it but I found it.", "neg": ["Do I have to change my PIN at a bank?", "The ATM stole my card!", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "I used an ATM and wanted to know why I was charged an extra fee.", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "Someone has taken my phone from my hotel room!", "Is identity verification required for me to use my account?", "Where is the refund on my statement?", "My card was declined", "Do you have a children account available?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card, am I able to put it back into the app?", "pos": "Card has been received, how will it show up on the app?", "neg": ["What currencies do you offer?", "Hi, I have an apple watch. How do I use it to top up my card?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "How can I exchange currencies with this app?", "I can't upload my identification.", "What is the maximum number of transactions I can do with a disposable card?", "Why is my withdrawal from the ATM still showing as pending?", "What does it cost to receive a SEPA transfer?", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reactivate my card, I thought I had lost it but I found it.", "pos": "Can I link my card I previously received?", "neg": ["I tried to do a transfer but I got a message that it was declined.", "I can't enter my passcode.", "I made a payment and it appears it is showing twice", "Please could you give me a refund", "What do i do if the exchange rate was wrong for the item i bought overseas?", "my money, where is it coming from?", "How do I go about exchanging currencies with this app?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "I have two of the same charges on my account!", "I would like to know how my friend would be able to send me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "pos": "I found the card I thought I lost this morning. Can I reactivate this card?", "neg": ["Why did my exchange rate change?", "I noticed that there is a withdrawal in the app that is not mine.", "I need to change my name, since i just got married", "How can I activate my new card? I didn't recieve any information with it about how to do so.", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Can I use my bank account to send me more money?", "I don't know why my card payment did not work", "auto-top up option can be found where?", "Where is a ATM that accepts Mastercard?", "What is the process for activating my card and using it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to reactivate a card and wondered if that could be done?", "pos": "How can I link the new card?", "neg": ["I was charged more than once for a card payment I made.", "What is the charge for paying with my card?", "What is this extra fee that I got when I used my card to pay?", "How do you do exchanges?", "How long should it take for a transfer to go through? I have been waiting a while.", "I want to top up my account with a cheque", "How long does it take to verify a cash withdraw?", "can my husband open an account and transfer money", "When will my account receive the money?", "I did a transfer but it is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I link a card of yours I already have?", "pos": "How do i go about linking a new card?", "neg": ["Why are all my card payments being declined?", "Is it possible to access my phone from the hotel/", "There are duplicate transactions on my account", "My new card needs activating.", "I want to use auto top-up. Is there a limit?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "How can I get my money back for a payment i didnt make", "Do all businesses take this card?", "Can I add money to my card automatically during a trip?", "A payment on my statement is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I lost my card but I found it today, so I would like to reactivate it.", "pos": "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "neg": ["I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "I wish to be able to top up with cash.", "What countries are you issuing cards for?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "To deliver to the US, how long will it take?", "Why does my top-up get cancelled?", "How much am I allowed to top-up?", "How do I get my card back after the ATM swallowed it.", "I need to change my phone number.", "When do i activate auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have one of your cards, but I don't know how to link it.", "pos": "Can you tell me how to get my card on the app?", "neg": ["I want to have multiple currencies in my account if possible.", "How fast can I transfer something from China?", "Can you please tell me why my transfer failed?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "I submitted a transaction but it was for the incorrect account.", "Can I have money in more than one currency in my account?", "Help! I made a transfer in error and need to cancel it before it's complete!", "Where do I unblock my PIN?", "Can I get a physical card", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link an existing card?", "pos": "found card, how to put it back in app", "neg": ["My son has just turned 13, is he old enough for an account?", "Delete my account now please.", "Do you accept cheques for top ups?", "I used my card top-up but all of the money is missing.", "There's a possibility that my card was compromised.", "I need to know where I can withdraw money.", "Do you charge a fee for adding money in USD?", "I bought something in another currency, but the exchange rate was incorrect.", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "I want to have multiple currencies in my account if possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to link the card i just got?", "pos": "I want to link my new card. Can you help?", "neg": ["Why hasn't my transaction completed?", "I heard you have virtual cards. How do I get one?", "Do I need to go to a physical bank to change my PIN?", "My balance didn't change after I transferred some money.", "How old does my daughter have to be to open an account?", "Does it cost extra to send out more than one card?", "I have a duplicate payment on my card.", "A payment I didn't do shows in my app", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Something is wrong with my top up and I can't see it. How do I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to link my new card?", "pos": "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "neg": ["Why do I need to verify my identity?", "Please explain to me how to know where my funds are from.", "What sort of restrictions are there for the disposable cards?", "Is there a way to undo a transaction?", "I cannot get my card out of the ATM.", "When are you going to activate my card?", "What is the process for getting an actual physical card?", "I do not want a VISA card.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Is there a way to recover my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I already have a card and want to link it", "pos": "How do I link a new card in the app?", "neg": ["I think I was double charged", "Will it cost extra to add money to an international card?", "Why hasn't my account updated to reflect my current balance?", "What fiat currencies are used for exchange?", "I tired but an unable to activate my card.", "Can you delete the account?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "Please explain how I use the disposable cards?", "I have a disposable card, how many transactions can I make?", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "pos": "How do I add an existing card to the app?", "neg": ["I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "There is a strange payment on my card.", "What is the process for setting up and account for my child?", "When I top-up, the app reverts it.", "I am having some difficulty verifying my id.", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "Why is it saying my card payment is declined when I made it?", "Why isn't the recipient seeing the transaction? I just sent the money.", "show me how to top up", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to get my new card linked?", "pos": "How do I activate and link my new card?", "neg": ["My top up did not go through yet.", "The ATM wouldn't allow me to withdraw money", "How do I modify my details?", "Why was my transaction declined?", "I usually don't get charged for transfers, why was I this month?", "Can you explain why the ATM is giving me less money than what I asked for?", "Although I am not located in the UK area, may i still receive a card?", "Do I need to do something to get a new card once it expires?", "How do I get my card out of the ATM?", "Please delete my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "pos": "How do i go about linking a new card?", "neg": ["I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "The bank charged me fees for withdrawing cash!", "My refund isn't going fast enough.", "My cash withdrawal was declined.  Why?", "I need my card immediately.", "How come my refund hasn't appeared on my statement?", "Please tell me why the same transaction is showing up on my account more than once.", "Why was I charged for transferring money?", "I seem to be unable to make any transactions.", "Will you charge me for topping up with a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i get the card linked", "pos": "Can I put my old card back in the app?", "neg": ["Should I be seeing a fee applied for my money transfer?", "Are you able to make exchanges to EUR?", "Supported countries", "Am I allowed to use different currencies?", "Why do you need to perform identity verification?", "I transferred money, but I think I've been charged a fee for it?", "Why did my card payment get declined?", "Last week I put a cash deposit into my account and it is still isn't there.", "I did not receive my purchase, how do I cancel it?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add my new card to the app?", "pos": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "neg": ["i need to top up by card.", "What does it mean if my cash withdrawal does not show up properly?", "Why can't I complete the transfer?", "Why is my friend not getting a transaction arrival yet?", "I am using the app, and I see cash withdrawals that I did not authorize.", "How can I receive my salary in another currency?", "Can I get a refund?", "Can you tell me what this fee is on my statement?", "Do I need to do anything? My phone was stolen yesterday.", "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "pos": "Hey, I have my card, how do I get it to show in the app?", "neg": ["Someone might have had access to my card.", "My beneficiary is unable to transact", "What kind of businesses will take my card?", "Can I have a spare card for this account please?", "Why is there a fee for getting cash?", "I am seeing in the App a diret debit that its not mine", "How to activate Google Pay for top up?", "Tell me the currencies that you support.", "Can I use the apple watch to make a top-up?", "I deposited some money, but the balance has not changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I get my card to show in the app?", "pos": "What do I need to do to link my new card for my account?", "neg": ["Can you please tell me how long it takes for the transfer to be available.", "I am from X but am traveling to Y - how do I get currency for Y?", "A wrong amount of cash we sent to me.", "What do I need to do in order to get a new card?", "How can I change my PIN?  Help.", "I lost my card and need a new one, will it cost me?", "I just deposited cash to my account and can't find it!", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found the card I thought I lost this morning. Can I reactivate this card?", "pos": "How do I link a new card in the app?", "neg": ["Can I change my card PIN?", "My payment was cancelled", "Can I use my new card?", "Why was my card declined in a shop?", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "In my app, a direct debit payment that I didn't do shows up.", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "The exchange rate on my payment doesn't look right", "The amount of cash I received did not match the amount I requested", "What is the extra fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just received a new card, where do I go to link it to my account?", "pos": "How do I activate and link my new card?", "neg": ["How long will my transaction take?", "My card hasn't been working when I try to use it.", "I'd like to get a refund for something I bought, is that possible?", "I was charged multiple times for one purchase", "Can you elaborate on why I have an extra charge just for transferring?", "Can I schedule future top ups?", "There is a direct debit payment that I did not make.", "When will I get my new card?", "Why hasn't my transaction arrived to my friend yet?", "I think I was double charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I activate a card in the app?", "pos": "How do I activate and link my new card?", "neg": ["I need to make a purchase online, where is my virtual card?", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "Will the transfer show up in my account soon?", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "What different currencies can I get?", "Are there limits on the virtual cards?", "When did you send me my new card?", "Why is there some cash that I did not deposit in my account?", "Why is this fee being charged to me after using my card?", "Why did my card payment get declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to link my new card. Can you help?", "pos": "I found my lost card. Am I still able to use it?", "neg": ["Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "can i get a card if i live in the US?", "My atm withdraw is stillpending", "I don't know how to verify my identity.", "you got the exchange rate wrong for my cash withdrawal", "Can I transfer my salary if its in GBP?", "What countries have access to this service.", "Will I get charged for topping up with an international card?", "The wrong account was used during a transaction.", "Can you tell me where to go to get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need some help linking my new card.", "pos": "How do I add the card I just received to show up in the app?", "neg": ["I'd like to know how transferring my money into my account works.", "My ATM withdrawal was declined.", "how come when i asked for 100 it only gave me 20.00 in the app", "If my card is going to expire this month, do I need to order a new one?", "Tell me how to renew my new card?", "My statement does not reflect that a refund has been issued", "I recently bought an item using my card and I was charged an extra fee why is this?", "Can I use your app to exchange USD for GBP?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "I topped up and now my money is not there anymore! What happened to it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a new card, how do I link it?", "pos": "My new card isn't in my app, how do I get it in there?", "neg": ["I want to cancel my account.", "Do I get  a mastercard and visa?", "Cancel a transaction", "Do you have a tracking number for the card I was sent?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "What kind of fee is there to top-up my account?", "Where is an ATM?", "I need info on activating my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "pos": "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "neg": ["I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "I think someone stole my card because I can't find it.", "How long until my new card gets here?", "I need to dispute a direct debit.", "There is a fee for a transfer, please explain that to me.", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "Is there a fee for transferring money", "I only have one other credit card from the US. Do you accept that?", "Is it possible for a friend to personally send me a payment?", "I need a list of currencies you accept for exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "pos": "I found my card! Can I link it back into the app?", "neg": ["What are the requirements to open an account for a minor?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "ATM apparently not working?  Couldn't access funds in my account?", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "The machine only paid me a hundred when I wanted 20", "How do I find my new pin?", "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "How long does a European transfer take?", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey, I have my card, how do I get it to show in the app?", "pos": "I just got my card.  It's not linked yet--how do I do that?", "neg": ["I have duplicated transactions on my statement", "Can i cancel this purchase?", "Guide me on how to unblock my PIN", "Will money be added automatically when necessary?", "What to do if my card is about to expire?", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "How can I get my money back for a payment i didnt make", "You accepts my card?", "Where is my refund? it appears to be missing.", "Is there a way you can have money from a purchase I made refunded to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card into the app?", "pos": "How do I link one of your card that I already have?", "neg": ["\nHow do I unblock my PIN?", "What is this fee for card payment?", "Can I use my virtual card to complete transactions for memberships?", "I did not receive the right amount of cash I requested", "Is there a limit on the number of times I can use a disposable card?", "Can I use my card for online payments?", "How do I unlock my account after typing in the wrong PIN too many times?", "I have money in a foreign account that I want to send to this account.", "I just got a new card how do I get it to start working?", "Which fiat currencies are supported by you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card in my jacket this morning, so can I reactivate it?", "pos": "Help me access the card I already got so I can information from it.", "neg": ["Please explain to me the process of getting a virtual card.", "I can't get the card itself to work.", "How do I verify my new card?", "There's a payment that isn't mine on my app", "why are all my identity details required", "I want to top up by card, what do you support?", "My top up doesn't work", "Can you please refund my item?", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "Is there a top-up limit that I have to stay under during a given period of time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where in the app do I link a new card?", "pos": "I found my card that I thought I had lost, I need to reactive it, please help.", "neg": ["Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "Where do I pay with my card?", "Will this card work all over the world?", "I tried to make a transfer and it failed.", "What's the process for topping up my card?", "Foreign currency rates were put in wrong at an ATM i used.", "Can you help me get a disposable virtual card?", "What are the auto top-up policies?", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "My app says I withdraw money from my account from an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please reactivate my card?", "pos": "help me link my card", "neg": ["My card payment won't work.", "Why is this fee being charged to me after using my card?", "The ATM wouldn't let me withdraw cash.", "What should I do if I don't know my password?", "How do I use the disposable cards?", "On my disposable card, is there a transaction limit?", "Hi! What documents can I use to verify my identity?", "Can I top up online?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add the card I just received to show up in the app?", "pos": "I found my card that I thought I had lost, I need to reactive it, please help.", "neg": ["Show me the amount of transactions I can do with a disposable card.", "I need to cancel a purchase?", "What are the details of disposable card limitations?", "Its been 3 days, How long will my transfer take to get to my wallet?", "What fiat currencies do you support?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "How do I get my card active?", "Where are the Mastercard ATMs?", "How long will the transfer take?", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "pos": "My card has been found. Is there any way for me to put it back into the app?", "neg": ["Is it possible to change my PIN?", "I just got married and need to change my name on the account", "Is there a function where I can top-up automatically?", "Can you unblock my account?  I entered the PIN wrong.", "What are you exchange rates?", "Editing my personal details", "What do I do to lock my phone after losing it so my account isn't accessed", "What is the function of the disposable cards?", "Please delete my account immediately.", "can you tell me why my card was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been found. Is there any way for me to put it back into the app?", "pos": "I found my card. How can I put it into my app?", "neg": ["why and how soon do I have to have proof of identity to you?", "I accidentally exceeded my PIN tries.  Please advise.", "Am I permitted to have a spare card?", "How do I get started when I get my card?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "Something's wrong my card won't work.", "Is there a way to track the new card you sent me?", "Why am I being charged for transfers? Are they not free?", "The ATM is messed up. It gave me less than I wanted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I link the new card?", "pos": "I need to find the card I received in the app.", "neg": ["I am still waiting for a refund", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "Can I wait for you to send me a new card when mine's about to expire?", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "I see some transactions that I don't recognize.  I think someone stole my details.", "Can I change my PIN at any cash machines?", "app malfunctioning, does not know its me", "What's the procedure for getting a card?", "Why are there additional fees for transfers?", "Why was I blocked from withdrawing from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add my card to the app once I get it?", "pos": "How do I link the new card?", "neg": ["Has my top up gone through?", "I have not received the completed transaction.", "I transferred money, but I think I've been charged a fee for it?", "What is the expected delivery date of my card?", "can you top up your account automatically", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Are there any express fees if i want my new card faster?", "I am interested in a Visa or Mastercard. Do you offer them?", "Is it possible to exchange USD and GBP on the app?", "Help my find the verification code on a top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to link my card to my account.", "pos": "Where can I link a new card?", "neg": ["I need to reverse a transaction", "where can I see who sent me funds", "Why is there a verification to identity", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "$20 came out instead of $100", "What does pending payment mean?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "My card seems to not be working at all.", "I was denied cash at an ATM", "There was a limited amount of money available at the time of my transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "pos": "My new card isn't in my app, how do I get it in there?", "neg": ["What is your age limit?", "I have a top up card. Where is the verification code?", "Is there a way I can get my card expedited?", "Can it automatically top up my account?", "Does the app allowing exchanges between USD and GBP", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "Does the app top up automatically?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "Please verify my source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me access the card I already got so I can information from it.", "pos": "I got a card, how do I get it in the app?", "neg": ["I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "Can I select my card scheme or do you choose it for me?", "Which countries are supported", "Can you tell me where  can change my PIN?", "Can I top-up automatically?", "Am I able to get a refund for something I bought?", "Is it ok for a friend to send me money?", "How do I use my card to top up?", "Can I cancel a transfer I made", "How do I deactivate a stolen card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I re-link a lost card with the app?", "pos": "My new card isn't in my app, how do I get it in there?", "neg": ["The card payment I attempted to make failed.", "How many active cards can I have?", "What can i pay with out  fees", "How do I get a disposable virtual card as well?", "My phone got stolen, how can I use the app?", "I would like to get an account for my child.", "I tried to make a top-up and it was canceled, why is that?", "How can I track my card's delivery?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my card, how do I get it to work in the app?", "pos": "I just got my card.  It's not linked yet--how do I do that?", "neg": ["I am not satisfied with your company.  Close my account.", "Is there a way to set up an auto top-up?", "With one disposable card how many transactions can i do?", "The payment for the card did not go through", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "How do I input a new address?", "Can I use a credit card from the US to top up?", "I topped up last night but don't have any funds, why not?", "the exchange rate I got for cash was wrong", "How do I verify the source of my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I put my old card back in the app?", "pos": "Now that I have my card, how do I connect it to the app?", "neg": ["Can someone please help assist me by explaining to me why my pass-code is not working?", "I see a direct debit charge that I did not approve", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Can I only top-up digitally? Or could I use cash?", "I am unaware of what my password is.", "I can't see my refund in my history.", "Do I have a Visa card as an option?", "Why is there an unknown card payment?", "Does the exchange rate change?", "How are your exchange rates calculated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I see my card in the app?", "pos": "How can I add a new card?", "neg": ["How high is the exchange fee?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "How long does a transfer from the US take?", "Can you change my currency to EUR?", "something is wrong with my exchange rate charge", "I would like to get additional physical cards at this time", "Why hasn't my cash arrived from a deposited check?", "How long will delivery to the US take?", "Why have I not received my PIN", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deactivated my card but would like to reactivate it.", "pos": "How do I add a card on to the app?", "neg": ["how long does it take to transfer money, my retailer is waiting", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "A refund is taking too long.", "I got cash abroad and the exchange rate applied is wrong", "I recently transferred money to my account when will it show up?", "Help me activate my card.", "Is there a way to lookup where funds came from?", "How would I use a disposable card?", "The ATM machine ate my card.", "I need to know which flat currencies are supported by you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I reactivate a card?", "pos": "Can I link your physical card", "neg": ["What types of currencies do you accept?", "I need a hand here, I need to top up cash.", "I need a list of currencies you accept for exchange.", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "Why was a payment I made reverted?", "Does Apple Watch support the topping-off of my account?", "The ATM would not give me cash,why?", "Are there discounts for frequent currency exchanges?", "My top-up failed to go through.", "What is the virtual card and how can i get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card that I thought I had lost, I need to reactive it, please help.", "pos": "I found my card. How can I put it into my app?", "neg": ["I do not recognize the card payment.", "Under what condition will my payment revert?", "Can you help me with proving my identity?", "Can you please explain why the exchange rate for the item I bought is wrong?", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "Is the exchange rate current?", "I thought you guys offered free transfers. Why was I charged?", "Can you help me process a refund?", "What do I have to do to get the contactless to work?", "How do I change my name after marriage"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to add a new card?", "pos": "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "neg": ["I received a different amount of cash than what I entered.", "My top-up has not posted.", "Is there a charge for topping up by card?", "My payment didn't work and the money is in back in my account.", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "What do I need to do to get a card?", "My money I added isn't on my card.", "So my top-up failed, could you tell me why?", "What do the disposable cards do?", "A transaction I did to my friend hasn't arrived yet, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "pos": "I found my card! Can I link it back into the app?", "neg": ["How do I receive money from someone?", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I have a transfer that is pending.", "can i get a virtual card online", "Why was money taken for a transfer?", "The top-up verification code is not visible.", "How does a bank transfer for topping my account work?", "I must have entered my PIN wrong.", "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add a new card?", "pos": "I just got a card, how can I add it to the app?", "neg": ["I don't know where the top-up verification code is.", "I want to transfer money into my account", "I lost my phone. What do I need to do?", "I made a transfer but my balance hasn't been updated", "Can I pay online with my card?", "Where can I deposit cash to top up?", "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "I think my account has been hacked there are charges on there I don't recognize.", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how to get my card on the app?", "pos": "Where in the app do I go to make my new card show up?", "neg": ["I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I cannot get my card out of the ATM.", "Will I get Visa or MasterCard?", "I have a fee showing from last time I used my card.", "The money has not yet been placed in recipients account.", "Can someone assist me with updating my account details with changing my last name?", "My payment did not go through because the app reverted it", "I can't do the verification.", "I am looking to change my adress.", "Why hasn't my payment gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my lost card. Am I still able to use it?", "pos": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "neg": ["I think there has been a mistake with my transfer", "The card is non-functional.", "There is random cash in my account.", "What is needed for identity verification?", "what do i need to have with me to activate card", "Why wouldn't the ATM give me my money?", "If my funds are running low, will the app top up automatically?", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "Does Apple Watch support the topping-off of my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if I want to add a card I already have to the app?", "pos": "Card has been received, how will it show up on the app?", "neg": ["I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "Am I able to Top Up with Apply Pay?", "I was charged more than once for a card payment I made.", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "How does your app transfer the money", "I need a disposable virtual card. Please tell me how to order one.", "I withdrew cash but it still shows as pending?", "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "Is there a money transfer fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I add a new card?", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "Why hasn't my transaction completed?", "tell me how I can order my card.", "The ATM did not give me my card back?", "Where can I update my pin number?", "Why do we need to verify top-up?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "Do I get charged if I top up with my European bank card?", "I put my check in the bank, but I haven't gotten my cash yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card on the app?", "pos": "Where can I link a new card?", "neg": ["Could you please tell me why my card payment didn't work?", "My card would not work at a shop.", "Could you tell me the fiat currencies that you work with?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "how to delete account, not happy", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "I've made a bank transfer but the money doesn't seem to be in my account.", "Why is my beneficiary being denies?", "What if I need my salary in another currency?", "Is there a charge for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you show me where to link the new card?", "pos": "How do I add an existing card to the app?", "neg": ["When can I use money sent to my account?", "How do I get my cash withdrawal to show?", "There was a charge applied when I used my card.", "Is it possible to cancel my transfer?", "Are there restrictions on disposable virtual cards?", "How is my ATM deposit not available yet?", "What steps do I need to get another card?", "Why is my payment in pending status?", "What's your refund policy if I bought an item from you?", "I believe my top up is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got a card, how can I add it to the app?", "pos": "Where can I link a new card?", "neg": ["I received a refund, however I cannot see it in my account", "How do i set up auto top-up?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "Any place that takes Mastercard would be fine.", "It's been a couple days how much longer do I have to wait for my transfer?", "I am trying to exchange AUD for GBP, how do I do that?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "How can I check to see where my funds come from?", "Is the 1 pound charge going to be reimbursed on my card?", "My card will expire soon, When do I need to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link the new card?", "pos": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "neg": ["A payment shows up on the app that I never made.", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "What age do you have to be?", "Someone might have had access to my card.", "My account was charged twice for one purchase", "Can I order a new card?  Mine is about to expire.", "my google pay seems to be acting up.", "Is there a fee for paying by card?", "How do I get my card out of the ATM?", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link a new card in the app?", "pos": "If my card was lost or stolen can I re-link it?", "neg": ["I got a message that my transfer was declined.", "Are there any ATM's near me that accept this card?", "I have a pending transaction", "Was there a number to track that I could get?", "Are there any charges for using a bank card to top up", "What do I do if I still have not received my new card?", "I asked for cash but I did not receive all the funds", "How can I verify my identity?", "I need assistance with activating my new card.", "How long before transferred money shows up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my card was lost or stolen can I re-link it?", "pos": "help me link my card", "neg": ["How can I reset my passcode?", "I was only given $20 after trying to withdraw $100", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Can I use my account now, even though my identity verification has not gone through yet?", "atm ate my card", "What are the restrictions on auto top-up?", "How long until my new card gets here?", "The currency exchange for my purchase in foreign currency is incorrect.", "can i add funds  with a card from the united states"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I scan my card?", "pos": "Where in the app do I go to make my new card show up?", "neg": ["I'm not in the UK, but can I still get a card?", "Are there any fiat currencies that you will not work with?", "The expiration date for my card is coming up, how do I get a new card?", "Why is this not letting me exchange crypto? I need help making this transaction go through.", "I was only given $20 when I tried to get $100", "Can you please tell me how long it takes for the transfer to be available.", "Do you accept cash?", "i did not get any money but still was charged", "How come I was charged an extra fee when paying with the card?", "My cash withdrawl has the wrong rate of exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to find the card I received in the app.", "pos": "I found my card. How can I put it into my app?", "neg": ["There has been a payment  in the App that has not be done by me.", "Any chance of getting the card outside the UK?", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "I am looking to change my adress.", "My refund is still pending", "My currency rate is inaccurate.", "What is the wait time for delivery to the US?", "I want to cancel a transaction.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "Can I use a check to get gas?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I link your physical card", "pos": "How do I reactivate a card I thought I lost?", "neg": ["Can you tell me why my credit card was declined while trying to top-up?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "My topping up didn't go through.", "Why is my top-up showing as reverted?", "Can you explain to me why a top up would be reverted?", "What is the top-up limit?", "How do I top up on my card?", "While abroad I got cash, and a wrong exchange rate was applied.", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "Is there a top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I already had a card with you guys?", "pos": "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "neg": ["Why did my top-up not get approved this time?", "Why do I have two charges It should only be one charge?", "My identity can't be verified.", "Will I be charged for adding money using an international card?", "What is the age requirement?", "How old do my kids need to be to use your service?", "What countries can I use my account in?", "What is the identity check for?", "What are the restrictions of the disposable cards?", "why does my statement contain an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I reactivate my card?", "pos": "I got a card, how do I get it in the app?", "neg": ["Can you tell me the cost of a transfer?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "why can't my beneficiary make transactions?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Is there a fee for currency exchange?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "How do I find out how or where this transaction on my account came from?", "Where can the pin be located?", "Is there an alternative to a physical card?", "Is there a fee for a SEPA transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reactivate my card, I found it after thinking it was lost.", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["Can you change the rate for the item I bought in a different currency as it is wrong?", "What is the charge to make a transfer", "I am not able to make a purchase because there is an issue with my card", "Can I use this app to change money?", "Why did my card payment get declined?", "I'd like to open an account for my children. How can I do that?", "I'm trying to take money from my account but its not letting me. Help!", "How simple is it to transfer money into my account?", "How about disposable virtual cards?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add an existing card to the app?", "pos": "Can I link my card I previously received?", "neg": ["I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "How can I get a virtual card for a one-time transaction?", "Why did my card get charged twice for a transaction?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "Why hasn't arrived yet a transaction I did to my friend?", "What do I need to do to perform identity checks?", "Unable to complete transfer, states 'declined'", "I need my card soon.", "where is the code for verifying the top up card?", "my card details could be stolen, as i didnt make these transactions"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "pos": "How do I add a card on to the app?", "neg": ["I didn't see any reason why my transfer was declined. What gives?", "Can you send me a Mastercard, instead of a Visa?", "Do you limit my top-offs?", "Show me how to activate my card", "Where can I see where my funds came from?", "What are the fees for using a European bank card?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "How long does it take to prove my identity?", "Why was I charged twice for my item!", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got my card.  It's not linked yet--how do I do that?", "pos": "I want to link to my card card with you, how?", "neg": ["show me how to transfer to my account", "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "Why do I have two charges It should only be one charge?", "I no longer want to keep this account.", "How much am I allowed to top-up?", "My funds must be verified", "What are the policies of disposable cards?", "There is money missing from my account.", "Help me!  I don't know what my password is.", "How do I report fraud on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "pos": "if i found a lost card can i put it back in app", "neg": ["What do I do after my card expires?", "I can't find the card PIN.", "I tried to pay through my account but the payment is not going through. What's going on?", "My Virtual card was rejected for a car rental. Why?", "I don't understand why you want so much of my personal info.", "How much does it cost to exchange my balance into a foreign currency?", "Do you know how to change my card PIN?", "I'd prefer a Mastercard.", "What do I do if my phone is stolen?", "I contacted the seller and he won't respond.  Please just refund me my  money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "pos": "how do I link an old card?", "neg": ["My card payment was reverted, why?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "There's an error in regards to the exchange rate for an item I bought.", "Where do I find the verification code for the card I'm topping up?", "I want to get my hands on one of those virtual cards!", "What is the procedure for me to get more cards on my account?", "I want to top up by transfering accounts, What do I do?", "How many digits identify the top-up verification code?", "I wanted to know about a pending dollar that is on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a card, how do I get it in the app?", "pos": "How do I link a new payment card?", "neg": ["What fees to you have for top ups?", "What is the fee on my statement for?", "Which currencies do you handle?", "Why did the cash deposit not show up in my account?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "How can I reset my darned PIN number?", "I just got married and I need to change my name", "Can I trace where my funds came from?", "Canceling my order is what I need to do right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "pos": "What do I need to do to link my new card for my account?", "neg": ["I want to know how to transfer money with my credit card", "I would like to be assisted with the activation of my card.", "What currencies can my account be in?", "My payment has been returned.", "how soon will my card arrive?", "there is a charge i dont recognize", "I tried to make a transfer and it failed.", "My card was refused", "I just did a transfer, but don't see the money in my account. What's up?", "Got only $20 when I tried to withdraw $100."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I link an old card?", "pos": "How do I link one of your card that I already have?", "neg": ["Why is there a €1 charge on my statement?", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "How do I transfer funds if I am paid in GBP?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "I want a refund for my item", "Why is it necessary to verify the top up?", "How do I get my card back quickly from a bank machine that it?", "Is there a fee for making a payment? If so, let me know why.", "I've just been married and need to update my name", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card isn't in my app, how do I get it in there?", "pos": "Is there a way to link cards if I have one of yours?", "neg": ["A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Why was I charged a fee on a cash withdrawal?", "What types of fiduciary currencies are supported for tenure and exchange?", "I made a payment but it was returned.", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Is there a transaction limit on a disposable card?", "when will I get my refund?", "Why is my payment in pending status?", "I don't think my top up worked", "I think the exchange rate is wrong for my ATM withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link one of your card that I already have?", "pos": "My card is no longer lost. How do I enter it back into the app?", "neg": ["Is there a top-up fee if you add money in USD?", "My card is stuck in an ATM machine, how do I get it back quickly?", "Can I get a physical card for free, or is there a charge?", "My automatic top-up was unsuccessful", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "How to I switch my money for the money used in another country?", "Help! I made a transfer in error and need to cancel it before it's complete!", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "How long does the \"pending\" period of a transfer take?", "Help me unblock my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to link to my card card with you, how?", "pos": "How do I reactivate a card I thought I lost?", "neg": ["There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "What method do you use for the exchange rate?", "Do you know how I can verify that I did a top-up to my card?", "I need to change my personal details in my account.", "Is there a charge for cash withdrawals? I always thought it was free.", "Why did you revert my top up?", "For adding money, which currencies do you accept?", "Why didn't my card payment work?", "Is this app capable of exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "pos": "How do I activate and link my new card?", "neg": ["I would like to know which fiat currencies are recognized by your organization.", "Is there an age limit to get an account?", "I can't find my card! Can you help?", "When will my top-up go through?", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "My phone was stolen, what should I do first?", "How can I find the source for my available funds and money?", "I am afraid to give you all my identify details.", "What are the countries that you operate in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card. How can I put it into my app?", "pos": "Card has been received, how will it show up on the app?", "neg": ["I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "Will you tell me how I am supposed to use the disposable cards?", "how do i dispute a payment I didnt make", "where to i get my funds from?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Your exchange rates are coming from where?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "What type of fiat currencies do you support?", "Why am I being a charged for using my card?", "What currencies and methods can i use to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I link a new card?", "pos": "How do I make my card show up in the app?", "neg": ["In the App I see a payment that is not mine.", "I still want to use my account but haven't verified is that OK?", "Will I be charged for topping up?", "What is the estimated wait time for transfers from the US?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "do you accept from usa credit card?", "How do I top up by cheque?", "how can i transfer money from american express card", "An extra pound was charged!", "Can I get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found my card! Can I link it back into the app?", "pos": "How do I make my card show up in the app?", "neg": ["I no longer need AUD, I need GBP instead, how can I make this happen?", "I still do not see the cash deposit in my account from last week. Why?", "How do I use my card if I lost my phone?", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "How many times can I enter a wrong PIN before it is blocked?", "When will the check I deposited post to my account?", "Exchange fee help?", "My purchases from this morning still have pending payments.", "Is a bank transfer acceptable for topping up my account?", "Why are the things I bought earlier today still showing as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "help me link my card", "pos": "I want my card I just received to show up in the app. How do I do that?", "neg": ["What happened to my cash deposit?", "What are my limits on disposable cards?", "Why isn't my refund showing up in my statement?", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "I've been waiting since Friday, where is my money?", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "Why has my card been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card has been received, how will it show up on the app?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["Is it possible that my card payment was reverted?", "I do not want a VISA card.", "How do I switch to a different currency?", "Why has my top-up failed?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "How long does it take for money to transfer as my balance hasn't been updated", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "How can I put more money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to link my new card for my account?", "pos": "How do I reactivate a card I thought I lost?", "neg": ["I want to end my account", "A payment shows up on the app that I never made.", "I want to know your exchange rates.", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "My cheque is taking a while", "Why hasn't the money transfer arrived yet?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "Is it possible to access my phone from the hotel/", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "My PIN got blocked, help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Now that I have my card, how do I connect it to the app?", "pos": "Where in the app do I go to make my new card show up?", "neg": ["How do I perform identity checks?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "The rate of exchange for my cash withdrawal is wrong.", "Can you assist on apple watch top ups?", "Please tell me the limit to topping-up.", "Where is the top-up verification code located?", "My transfer is pending, why?", "I'm not sure where my phone is.  Can someone else use the app?", "I will be traveling.  Can I add money automatically?", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add a card to back into the app?", "pos": "I want my card I just received to show up in the app. How do I do that?", "neg": ["why did i only get 20.00", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "I live in the EU, can I get one of your cards?", "Can you tell me how do I get a card?", "Can I edit my personal details?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "I'm confused ass to why my contactless is not working.", "Why am i being double charged for something?", "Can i cancel this purchase?", "I have a transfer from the US, How long is the wait?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make my card show up in the app?", "pos": "My card is no longer lost. How do I enter it back into the app?", "neg": ["If I want to can I set up a new PIN?", "Why is my balance still the same after a cheque deposit?", "Am I able to get this shipped to China?", "Help me.  The passcode doesn't work.", "I tired to get cash in the ATM but it was cancelled", "How do I input a new address?", "How can I fix my contactless?", "Is there a top up fee?", "I need to change my home address.", "I made a bank transfer and the balance hasn't updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want my card I just received to show up in the app. How do I do that?", "pos": "Is there a way to link cards if I have one of yours?", "neg": ["I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "is there a limit to top up", "Could you please freeze my card immediately?", "I have an odd payment in my statement", "A transfer is pending.", "Why did my cash deposit not show up?", "I have a duplicate payment on my account", "why has a transaction to a friend been delayed?", "What does it mean if my payment has been reverted?", "Can you transfer money to your card by bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate and link my new card?", "pos": "Can I link my card I previously received?", "neg": ["i cannot seem to activate card", "How can I obtain a disposable virtual card?", "What's a verification code?", "how much does it cost to add money to my card", "I have made a recent check and cash deposit that isn't reflected in my balance.", "Can I top up my card with other cards?", "Can my daughter make an account?", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "from where are coming your exchange rates?", "I added money through a bank transfer and it is not showing in my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I link my card I previously received?", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["Why would a cash withdrawal be pending?", "I need to cancel a transaction.", "Where are the Mastercard ATMs?", "My credit card did not go through. Can you see if it has insufficient funds?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "where to i get my funds from?", "My top-up hasn't gone through, what happened?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "I payed with the card and there was an extra fee?", "My refund is not showing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where in the app do I go to make my new card show up?", "pos": "found card, how to put it back in app", "neg": ["My pin isn't here yet", "I am from X but am traveling to Y - how do I get currency for Y?", "What is the refund process?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "I requested money from the ATM and it didn't give me as much as I requested.", "I tried transferring money to a beneficiary, however, I was unsuccessful.", "What are my options for holding money in multiple currencies?", "Can I transfer my paycheck to the account?", "Can I transfer money to my account with the app?", "Do you support changing the currency I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to link cards if I have one of yours?", "pos": "How do I add a card on to the app?", "neg": ["I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Why does my transfer keep generating an error message?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "Does Google Pay offer a top up option?", "I did not get enough cash", "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "Is there a way yo change my PIN?", "Can I get paid for this in another currency?", "Is there anything to do because my phone was stolen?", "Why is my beneficiary not being allowed to get payment services?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I reactivate a card I thought I lost?", "pos": "found card, how to put it back in app", "neg": ["I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "What systems do you have in place for my security when using my card for everyday purchases?", "How to receive transfers from my employer when I get paid in GBP?", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "I tried topping up using my card, but the money is gone?", "My card was declined at a restaurant today and I am not sure why.", "When does my transfer from the US arrive in my account?", "There is a direct debit payment I don't recognize.", "If I get a transfer from Europe, how long until it is in my account?", "I think someone stole my card because I can't find it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "found card, how to put it back in app", "pos": "How do i go about linking a new card?", "neg": ["Why isn't my id verifying?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "Is there a fee for adding funds with a credit card?", "My card did not go through in a shop", "My payment is in the app but hasn't gone through yet", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "I have an unfamiliar direct debit in my statement.", "What's the top-up limit?", "My money didnt go through after I transferred.", "There is a direct debit patentp that I haven't authorized."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is no longer lost. How do I enter it back into the app?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["I transferred some cash and it didn't arrive", "Am I charged a fee to transfer funds?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "I have a payment in my statement that is off", "I would like to get a few more physical cards.", "My top up hasn't gone through yet, why?", "Which fiat currencies are supported by you?", "My account was charged twice for one purchase", "Why did my top-up get reverted?", "I used an ATM and there was an extra charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i go about linking a new card?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["Will there be a cost if I exchange currency?", "How come I got blocked for entering wrong pins?", "I got money overseas and the exchange rate was wrong", "Why did my money disappear when I topped up??", "I used my card to top-up but the money is gone!", "Why didn't my transfer get to the recipient?", "can i use check to top up", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "Can you tell me which cards and currencies are supported?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "if i found a lost card can i put it back in app", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Does it matter if I use Visa or Mastercard?", "The ATM charged me an extra fee, Why?", "I want to see what this fee is on my card payment.", "i received my American Express in Apple pay, why is top up not working?", "I made a check deposit but the cash hasn't arrived in my account yet.", "What is minimum age for an account?", "Where are the ATMs that I can use Mastercard?", "I transferred some money but the balance stayed the same.", "How long before a check I send clears?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "pos": "How do I add a card on to the app?", "neg": ["Can I activate my card with the app?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I sent money to someone but they haven't gotten it, what's going on?", "How do I verify the top-up?", "What kinds of cards can I use to top up?", "Is there a fee for exchanging currency?", "I want to end my account", "Can I get a card although I'm not in the UK", "Where can I find the auto-top option?", "Do I have to top up in euros if I use a card, or can I use a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I link a new payment card?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["Help me order a new card that's going to be expired soon.", "I made a bank transfer but it doesn't seem to have gone through?", "Will you charge me for topping up with a European card?", "How would I go about getting a physical card to use in stores?", "How much are you going to charge me if I top up my US card?", "I did not ask for the amount of cash that I received.", "Can I see my available money?", "I was expecting my new card by now.", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "My identity verification isn't working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the app, how can I make it show the new card that arrived?", "pos": "How do I add a card on to the app?", "neg": ["How do I know how much money I will have when I travel abroad?", "Can I use this app to change money?", "I need to know this, where do my funds come from?", "I have a card payment that I don't recognize. What should I do?", "Can i get payed through this system?", "I've completely forgot the code to get into the app.", "I can't input my pin again.", "Did I do something incorrectly? Where is my top-up?", "Help me cancel a transfer.", "Do you know the rate of exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you come up with your exchange rate", "pos": "How are exchange rates calculated at this bank?", "neg": ["How do I know if my top-up went through?", "What is the minimum age required to open an account with your service?", "The ATM gave me less cash than requested", "I am having trouble transferring money to a beneficiery.", "I would like my money back for an item I purchased", "Do I need a disposable card?", "Someone took my card without my permission.", "What type of fiat currencies do you support?", "Do you offer auto top ups?", "how much does it cost to add money to my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you determine the exchange rate?", "pos": "I'm interested in what your exchange rates are based on.", "neg": ["I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "What's wrong with my ID? I can't verify it.", "I have a direct debit I didn't make", "Will I get charged on a foreign currencies exchange?", "I was spending cash with my card and got a fee.", "Card payment is showing as pending", "There is a payment I don't recognise!", "My card was rejected", "Are there any restrictions for the disposable cards that I need to be aware of?", "What countries are you available in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the foreign exchange rate I will receive?", "pos": "How is the exchange rate calculated?", "neg": ["how much does it cost to add money to my card", "What's the fee for exchange of foreign currencies?", "Is there such thing as an auto top-up option?", "Do you only use Visa or do you have Mastercard too?", "Help me cancel a transfer.", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "There was a limited amount of money available at the time of my transaction.", "I attempted to enter my pin to many times.", "What is my password?", "How long will delivery to the US take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you find the exchange rate?", "pos": "How do I know what the exchange rate will be when I make an exchange.", "neg": ["how do the cards work?", "Why was I charged a fee for my withdrawal?", "What are the sources for the funds in my account?", "Fix my top up", "I don't think I made this payment that is showing up", "Help Me!  I lost my card.  What should I do?", "How do I go about changing my address?", "can i see money source?", "left my phone at hotel, cant use app", "Can I receive my salary with this in another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please tell me your exchange rates?", "pos": "I would like to know what exchange rates you use?", "neg": ["How do I get a virtual card on my device?", "Why hasn't the transaction I did to my friend arrived yet?", "I made a check and cash deposit that wasn't credited to my account.", "My PIN tries have run out. Now what?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "My card is expiring so how fast can I get a new one and how much will it be?", "What does the bank charge for lost or stolen card replacements?", "A withdraw I tried to make at the ATM was declined I don't know why.", "Is there a way for me to check my balance?", "What information do I need to see my source of money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you do exchanges?", "pos": "How can I tell what foreign exchange rate I will get?", "neg": ["How do I reverse a transaction on my account?", "I refuse to verify my identity.", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "Will my other US credit card be accepted?", "Is there a fee for currency exchange?", "Can I update my details?", "I put money into my account in the form of a cheque, but my balance did not change.", "How to cancel a transaction", "It says that my payment is pending, what does that mean?", "Will the system automatically top up itself?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where does the exchange rate stand right now?", "pos": "What is the exchange rate for EUR?", "neg": ["Why do i have to verify my top-up card?", "I got my American Express in Apple Pay, why is top up not working correctly?", "The app doesn't believe its me.", "If I am running low on credit can I auto top up?", "Your service is bad.  Close my account.", "My source of funds need verification.", "How can I exchange AUD for GBP?", "Do you allow currency exchanges?", "What to do if my card has been used without my permission?", "passcode retrieval"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to know what you guys look at to decide an exchange rate", "pos": "How is an exchange rate calculated?", "neg": ["What are the charges for topping up US card?", "Will I be charged for receiving the money?", "top up for my american express card is not working", "What are the fees associated with top up via transfer?", "Will this card work all over the world?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "The app is showing a cash withdrawal that I didn't make.", "I would like to verify my source of funds.", "The app is showing a payment I never made.", "Where do I order a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my money be of equal value when I travel abroad?", "pos": "What method do you use for the exchange rate?", "neg": ["My payment was put back, I think.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "How do I know where I can use my card?", "What kind of businesses will take my card?", "Do I get charged if I get money?", "Can you please tell me why I cant get money from the ATM?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "My card is missing!  Help!", "I think the bank made a mistake on the exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you decide what your exchange rates are?", "pos": "Please explain your exchange rate policy.", "neg": ["I have been charged an extra fee when buying from your store. Why is this?", "How do I get another card", "What does it mean when a transfer is \"pending\"?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "I have a question regarding the PIN of the card?", "I thought I was going to receive more currency?", "The app says that I got cash in an ATM and I didn't", "Why is my top-up showing as cancelled?", "I have lost my phone or it has been stolen.", "I withdrew cash but it still shows as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the exchange rates?", "pos": "Can you explain your exchange rates basis?", "neg": ["How do I turn on my new card?", "Can my friends top up my account?", "Last week I put a cash deposit into my account and it is still isn't there.", "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "Can you track my card for me?", "Why would the ATM machine fail to give me the cash withdrawal I requested?", "Are there any fiat currencies that you will not work with?", "What can i pay with out  fees", "My app says I made a withdrawal, but I didn't.", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you think of the exchange rate?", "pos": "Your exchange rates come from where?", "neg": ["Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "When do i get charged a fee for using the card?", "How to verify my identity", "Why can't my beneficiary access my account?", "I need a list of currencies you accept for exchange.", "Will I receive all the money sent to my account by SEPA transfer?", "Just received my replacement card, what steps do i need to take to activate it?", "The rate of exchange for my cash withdrawal is wrong.", "Help me figure out why my transfer was declined", "Why do you ask for top-up verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How's the exchange rate looking right now?", "pos": "from where are coming your exchange rates?", "neg": ["Can you tell me how to tell where my funds come from?", "Why does it say my transfer failed?", "top up by my card is that possible?", "I'm expecting a refund but it's no where to be seen", "The exchange rate for my electronic payment is incorrect.", "Can you refund my purchase?", "How can I change currency type?", "I thought transfers were free. Why was I charged to transfer?", "I already paid to top-up but the funds aren't available yet, where are they?", "Hi, would you please activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is the exchange rate doing?", "pos": "How are the exchange rates for transfers calculated?", "neg": ["Can I get a new card with new expiration date in China?", "I checked my statement and am being charged one pound. Where did this charge come from?", "How do I active this card?", "The transfer to my account was not allowed.", "Is it possible to link a new card?", "Can I have multiple currencies in my account?", "Do I have a choice for a Mastercard?", "Why does my transfer still say it is pending?", "What went wrong with my transfer?", "What do I do if i accidentally broke my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am travelling and I was wondering what your exchange rates are", "pos": "I'd like to know what the foreign exchange rate will be.", "neg": ["Can you tell me why the card payment came back?", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "Why does my statement show an extra fee?", "my exchange rate looks wrong for my last payment", "I have a second credit card from the US. Will you take it?", "As my kids get older are they able to get set up with their own accounts?", "Are there any charges for European bank card for top up?", "The $1.00 has still not been reverted as indicated in the previous email.", "How many ATMs will take this card?", "It shows that the transfer on my account wasn't allowed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need to know about exchange rates", "pos": "How is an exchange rate calculated?", "neg": ["How much does top up fees cost?", "How do I verify my identity?", "I made a cash withdrawl and there is a charge.  What is this?", "My card is almost going to expire.", "I have a payment that is still pending", "Am I able to do top-ups with Google Pay?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "Can my account me accessed by a thief?  I was mugged.", "My top up has failed", "My money transaction can't be seen by the person I sent it to"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what foreign exchange rate I can get.", "pos": "I want to know your exchange rates.", "neg": ["Why did my payment get declined?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "I topped up my account but the money isn't there now.", "How to exchange my currency", "My account seems a bit off and getting weird charges.", "What type of card can I use to top up?", "How can I receive money?", "Help me with a PIN change.", "Why isn't my cash deposit showing up in my account?", "My exchange rate isn't correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the foreign exchange rate you will apply?", "pos": "What is the present state of the exchange rate?", "neg": ["Do you issue cards for someone living in the US?", "Do I get an actual card?", "When will the check I deposited post to my account?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "What, if any, is the limit  for auto top-up?", "Someone withdrew money from my account, and it wasn't me.", "Explain why a card payment would be cancelled?", "What do I do if someone used my card without my permission?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know how exchange rates are calculated when transferring funds.", "pos": "How do your exchange rates factor in?", "neg": ["what is this extra charge for a withdrawal?", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "why has a transaction to a friend been delayed?", "Why do the top-ups need to be verified?", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "How long does it take for a transfer to post", "Why hasn't my payment gone through yet?", "Does it cost money to top up?", "I was doing a transfer and received a \"decline\" message.", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get your exchange rates from?", "pos": "How are foreign exchange rates determined?", "neg": ["Could I get a mastercard if that's reasonable?", "Tell me if there is a limit to top-up.", "Why is it showing that my account has been charged a dollar that is showing as pending?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "Why will my transfer not go through?!  Keep getting an error message.", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "My payment has been returned.", "For the identity check, do I need any kind of documentation?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "My wallet isn't showing my top-up, did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to know what the foreign exchange rate will be.", "pos": "Tell me your opinion on the exchange rate.", "neg": ["I want a backup second card. Is this possible?", "Why can't I see my top up?", "Will I be able to track the card that was sent to me?", "There is a payment on my card that I do not recognize.", "How do I order another card?", "A payment I didn't do shows in my app", "Does a discount apply if I exchange currencies frequently?", "Can I use this card at any ATM?", "what are limits to top up", "What do I have to do to get the virtual card to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an exchange rate?", "pos": "explain the interbank exchange rate", "neg": ["I should not have been charged a fee for cash withdrawal.", "Why did the ATM take my card and keep it?", "Can apple pay handle top up exchanges?", "How can I verify my top-up card?", "I believe my card payment were reverted", "show me how to transfer to my account", "How long does the \"pending\" period of a transfer take?", "I'm in China and really need a new card.", "Is there a limit on making disposable cards?", "My phone was left at a hotel and I can't access the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain the exchange rates.", "pos": "What is the exchange looking like?", "neg": ["My transfer is pending too long.", "Is there a way you can have money from a purchase I made refunded to my account.", "Need help with a stolen card.", "Was I charged extra for using my card?", "My card has been found. Is there any way for me to put it back into the app?", "Can you tell me where to find my top-up verification code?", "My phone got stolen, how can I use the app?", "What to do if my card is about to expire?", "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "What is the refund policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are exchange rates calculated at this bank?", "pos": "How do you do currency exchanges?", "neg": ["Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Will I be charged for exchanging foreign currencies?", "Can I verify my identity?", "I want some extra physical cards.", "What are the steps that I need to take to activate a new card?", "My card is no longer lost. How do I enter it back into the app?", "Did I not get my refund? I don't see it.", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "How to activate Google Pay for top up?", "I found a charge on my debit that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are Interbanks current exchange rates?", "pos": "What's the process for exchanges?", "neg": ["how long will it take for my transfer to stop pending", "How many cards can I have?", "can i get a virtual card online", "I would like to return my purchases", "The card is non-functional.", "I want to start using my card, how do I activate it?", "I won't be pleased unless I get a Mastercard.", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "I didnt get the correct exchange rate for getting cash", "Is there any way I could open an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you determine exchange rates?", "pos": "How does the exchange rate work?", "neg": ["How do you top up with a cheque?", "I would like to know how my friend would be able to send me money", "Where can I order my virtual card?", "How much does it cost to top up a US-issued card?", "Can you tell me why my top-up failed?", "Can you explain to me the way to verify my top up has gone through?", "Which flat currencies can I use from you?", "I think a payment I made with a card was cancelled.", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "Where do you need to live to receive card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much are the rates of exchange?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["Am I going to be charged for topping up by transfer?", "I cannot make a transfer to another account.", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I can't verify identity through the app.", "Can I use a check to top up?", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "I would like open a second card for my daughter, how can you assist me?", "Who can I speak with regarding a lost card?", "My transfer to an account failed.", "I need a new card, my old card is expiring."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does the exchange rate work?", "pos": "What factors determine your exchange rate?", "neg": ["I recently transferred some cash, but the balance has not changed.", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "I was charged for using my card?", "How many days to deliver to a US customer?", "Out of the blue, my card stopped working.", "How do I top up?", "I have not received the completed transaction.", "Please help.  The card won't work.", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I know which exchange rate I will get?", "pos": "How are foreign exchange rates determined?", "neg": ["Does the auto top-up have any limits?", "I asked for cash but I did not receive all the funds", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "I'd like to apply for a Visa Card.", "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "Can you show me where to link the new card?", "Can you tell me about these disposable virtual cards?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "How can I set up Google Pay on my device?", "I haven't yet received money that I transferred"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "from where are coming your exchange rates?", "pos": "When exchanging, how much are the rates?", "neg": ["my card payment has been declined, do you know why?", "What am i missing to verify my id?", "My new card hasn't came in.", "The wrong exchange rate was used for my cash withdrawal", "why are all my identity details required", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Why did my card payment get declined?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Can I have more physical cards?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find your exchange rates?", "pos": "Do you know what your exchange rates are?", "neg": ["Will this card work at any ATM?", "I need to cancel a transfer I made.", "Why did I only get $20 now the full amount I wanted?", "What is the procedure for depositing a virtual card", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "Why did you revert my top-up?", "Is it possible to top up by card?", "What is the reason I couldn't do a transfer to a beneficiary?", "What form of payments can I use for topping up?", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do you get those exchange rates?", "pos": "Your exchange rates come from where?", "neg": ["Can I have multiple currencies in my account?", "Problem verifying my account", "Do you offer account's for minors?", "Why wasn't my bank balance updated?", "I tried to use the ATM today but it would not accept my card.", "Why didn't I receive the right amount of cash at the ATM?", "Is it possible for me to give my daughter a second card for this account?", "I received my card. How do I link it to the app?", "my card details could be stolen, as i didnt make these transactions", "What is the fee for topping up a US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need to cash foreign transfers, how does that work?", "pos": "What are you exchange rates?", "neg": ["i didnt do this charge", "If I need to top up with cash where should I look?", "What is taking so long with my top up?", "Why was I charged twice for the same thing?", "Why is it I am charged an extra fee when I use the ATM?", "how to delete account, not happy", "Can I have my card delivered on Tuesday?", "I no longer have my phone.", "There is a direct debit payment that I did not make.", "How do I use cash to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How's the exchange rate?", "pos": "Please explain your exchange rate policy.", "neg": ["What stipulations do disposable cards entail?", "What do I do to exchange currency?", "Someone took my card without permission", "How do I change my last name?", "Is there a fee to get an actual card?", "Please assist me with activation.", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "I have to quickly transfer something to China. How long will it take to arrive there?", "what countries can i use my card in", "Is it possible to have a discount for exchanging currency frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is an exchange rate?", "pos": "Where can I find your exchange rates?", "neg": ["Supported countries", "Do you charge for sending out more cards?", "I'm waiting for a transfer from the US, how much longer?", "I bought an item at the wrong exchange rate.", "may I have a Visa and a Mastercard from you.", "My refund isn't going fast enough.", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Are extra charges added for sending out additional cards?", "why was i charged a fee to transfer", "Someone has stolen my phone, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On what do you base your exchange rates?", "pos": "What exchange rates do you use?", "neg": ["I no longer want this account, what should I do?", "Where is the card PIN located?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "What currencies do you accept to add money?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "I need to transfer something from China, How long will it take?", "Why was I charged extra on my app?", "I don't know where this debit transaction on my statement came from.", "I have used all of my PIN tries. What should I do now?", "I won't be pleased unless I get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the exchange rate the same on weekends as the weekdays?", "pos": "Does this app have the same exchange rate as third parties?", "neg": ["My payment is taking a long time to go through.", "Can exchanged be made to EUR?", "What are eligible holding and exchange currencies?", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I would like to close my account, as I'm not happy.", "Why was I charged an additional $1?", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "Why am I charged whenever I withdraw cash?", "I have a duplicate payment on my account", "Can you explain why my Google Pay Top isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have the best exchange rate?", "pos": "Why is your exchange rate different on different days?", "neg": ["I had to pay money for paying with my card.", "My actual card isn't functioning.", "Do I have to go to the bank to change my PIN?", "Can I verify my top-up card?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "What's the amount that I can top-up?", "How can I close my account?", "My latest transfer seems to be missing.", "What fees are there for adding money using an international card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the current exchange rates?", "pos": "What is the exchange looking like?", "neg": ["How long does it take for a bank transfer to show on my balance?", "Please help, the atm swallowed my card, what do I do?", "I have been charged an extra fee when buying from your store. Why is this?", "I know there's money in my account, why did my account decline me?", "I got a new address and need to change my old one.", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "My account isn't showing the refund", "Can you transfer money to your card by bank transfer?", "I am having some difficulty verifying my id.", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me your exchange rates?", "pos": "What is the formula for your exchange rate?", "neg": ["I was able to find my card. How to I go about putting it into my app?", "What is the cost of a transfer?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "I tried transferring money to a beneficiary, however, I was unsuccessful.", "In which countries does your app work", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "How can I cancel a transaction to a wrong account?", "Problem verifying my account", "I would really like a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are your exchange rates at?", "pos": "How will I know what the exchange rate is?", "neg": ["What is the handling fee for transfer?", "Why does my transaction have an added fee?", "Is it possible to order another card?", "Are there any limits to using disposable virtual cards?", "What would I be charged in receiving a SEPA transfer?", "I bought something abroad and the exchange rate applied is wrong", "lost card found, want to put it back in app", "Not sure what my password is.", "What do you require for identity verification?", "What is the fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What foreign exchange rate will I get?", "pos": "What is the system for determining the exchange rate?", "neg": ["How can I go about getting a refund?", "I was charged more than once in a single transaction", "is there a reason i need to verify top up", "How can my friend send money to me?", "need to exchange currencies", "I was charged the wing amount for an item.", "Whats wrong with my currency exchange?", "Why am I having trouble withdrawing cash?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "I'd like to use my American Express to place money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What foreign exchange rate will I get on weekdays and on the weekends?", "pos": "How do you calculate exchange rates?", "neg": ["I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I couldn't pay with card in a shop", "Why doesn't it work when I use American Express to try to add money to my account?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "When will it get delivered?", "What limits are the to top-ups?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "Why are there fees for using a card?", "What is not accepted in order for me to top up my account?", "Where do I find how to top off with a check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know what your exchange rates are.", "pos": "What factors effect the exchange rate?", "neg": ["My transfer was wrong, are you able to stop it before it goes through please?", "Is it possible to get a disposable virtual card as well?", "how much for topping up by card?", "Where can I modify my details?", "Why is my cash withdrawal pending?", "Help me with a PIN change.", "Why is the payment from my card still pending?", "I want to deactivate my account.", "How will I know where my funds are coming from?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are your exchange rates calculated from?", "pos": "What is the formula for your exchange rate?", "neg": ["Are there certain cards and currencies you support?", "How do I get refills to my card when I'm traveling?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "How can I alteration my PIN?", "i am express delivering my card to the us, how long will that take", "What is the reason my payment was not accepted?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Do you deal with EUR?", "show me how to top up", "How long does it take for a transfer to be in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know the rate of exchange?", "pos": "What is the formula for your exchange rate?", "neg": ["How can I receive my salary with a different currency?", "Why did you charge me a fee when I made a transfer?", "Do you support changing the currency I use?", "What are these disposable virtual cards all about?", "I was able to find my card. How to I go about putting it into my app?", "Where can I find the verification code for the card top-up?", "Where can I go to get my PIN unblocked?", "There's a payment in my history I don't recognize", "Can I get a disposable virtual card?", "There's a card payment I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell what foreign exchange rate I will get?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["I forgot my passcode. Now what?", "How long will it be  before the person I sent money to is able to see it?", "No Visa please. I want to continue with Mastercard.", "I got a cheque that I want to top up with?", "The exchange rate is incorrect for something I bought", "My card payment is being declined and I've tried several times.", "Why has transferring money resulted in a charge?", "How can a payment be declined", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "Are you able to guide me to my card's location?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are you exchange rates?", "pos": "Does this app have the same exchange rate as third parties?", "neg": ["Cancel a transaction", "how do i get a refund for a direct debit payment i didn't make", "How do I verify the source of my funds?", "I would like to know more about what a disposable virtual card is?", "I didn't withdraw cash but I see that transaction on my app", "Can you tell me where I can order a disposable virtual card?", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "I don't think I made this transaction on my statement", "I don't like the services, please close my account", "Do you accept cheques for top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When exchanging, how much are the rates?", "pos": "Could you tell me what your exchange rates are?", "neg": ["Would I be able to top up as much as I can?", "How long will my top-up stay pending?", "How can I cancel my transfer?", "I need my payment in another currency", "My phone was stolen, what should I do?", "How do I delete an account?", "Does Apple Watch support the topping-off of my account?", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "Why is the exchange rate different from what I expected?", "I need an accurate exchange rate, when I make my withdrawals."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are the exchange rates for transfers calculated?", "pos": "Where can I find your exchange rates?", "neg": ["Can you activate my card pls", "Where can I modify my details?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Do you charge for transfers?", "What is the refund process?", "I was given the wrong exchange rate when getting cash", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Do you provide currency exchange to Euros?", "I want to change my pin number from an ATM. Is this possible?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "explain the interbank exchange rate", "pos": "Where can I find your exchange rates?", "neg": ["A transfer could not be completed.", "A fee shouldn't apply to me if my card was stolen.", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "I need to know where this charge is coming from?", "why do I have a pending payment?", "I did not receive the correct amount of cash.", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "What is the cost and time frame of getting a new card?", "Why can't I transfer money to a beneficiery?", "I do I top up from my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is the current exchange rate?", "pos": "What exchange rate is it?", "neg": ["I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "What is your check-cashing policy?", "I transferred money and it hasn't come yet", "What does it mean if it says my card payment has been cancelled?", "Can you provide information for freezing my card immediately?", "Got only $20 when I tried to withdraw $100.", "How do I exchange currencies with this", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "A seller is stating that they haven't received money yet when the money has already deducted from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the exchange rate change?", "pos": "Could you tell me what your exchange rates are?", "neg": ["No Visa please. I want to continue with Mastercard.", "Please tell me how to get a refund for something I bought.", "After purchasing an item I noticed the exchange rate was incorrect.", "I got charged a fee that shouldn't be there from my cash", "Which cards do you support for top up?", "What can I do if my card still hasn't arrived after 2 weeks?", "I found a transfer fee - is that correct?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "What's your refund policy if I bought an item from you?", "My card is no longer lost. How do I enter it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you decide what the exchange rates are?", "pos": "Tell me your opinion on the exchange rate.", "neg": ["I topped up but my money is not showing. Why is that?", "I can't find how to top up my account with a check.  Where is that?", "Help, the ATM didn't give me all the money I requested", "Why is the exchange rate for my payment incorrect?", "I need a transfer cancelled.", "Can I choose between Visa or MasterCard?", "I need to top up, can I use google pay?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "What's the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your exchange rates are coming from where?", "pos": "What is the formula for your exchange rate?", "neg": ["After I deposited my cash, I still don't see it in my account.", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "If I wanted to change my PIN, how would I do that?", "Can you explain why I was charged extra when I used the card?", "I tried to make a transfer but it failed. will you tell me why?", "How do I use bank transfer to top up my account?", "why hasn't my virtual card come yet?", "When will my account receive the money?", "I tried to get gas but my money was gone!", "I attempted to top up using my card, but now the money just disappeared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the current exchange rate?", "pos": "How are the exchange rates determined?", "neg": ["Why hasn't my transfer from Europe gone through?", "why was i charged a small amount", "Can I activate a card in the app?", "Can I apply for one of your cards if I live in the EU?", "I want to get a Visa card", "My refund is still pending", "Why are my transfers getting declined?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "I withdrew cash but it still shows as pending?", "What is this fee for card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain your exchange rates basis?", "pos": "What is your opinion on the exchange rate?", "neg": ["My top-up hasn't happened yet.", "I'm being asked for a verification code. Where do I find it?", "My card is showing the same transaction over and over again.", "How do i activate my card", "If I exchange foreign currency, are there any other charges?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "What are the top-up fees for my card?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "Have a payment that I haven't done.", "Can you change the rate for the item I bought in a different currency as it is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How did you guys get your exchange rate?", "pos": "I'm interested in what your exchange rates are based on.", "neg": ["I can not find my phone or it has been stolen.", "What can you tell me about the card PIN?", "What is the estimated time on an urgent transfer from China?", "I'm still expecting the transaction to be finished", "Can you tell me when my money transfer will go through", "The exchange rate given to me after a purchase, was incorrect", "Is there a discount for multiple currency exchanges?", "I thought that transfers are free. Why was I charged an extra fee?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "Which foreign currencies do you accept for adding money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are exchange rates determined?", "pos": "How do I know what the exchange rate will be when I make an exchange.", "neg": ["Can I add a card to back into the app?", "how much do I have to pay for exchange of currency?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "How long does it take for my id to verify?", "What types of foreign money can be used with this service.?", "I'm trying to take money from my account but its not letting me. Help!", "What do I do with my \"decline\" message on a transfer?", "What do I do if the machine rejects my card?", "Why did I only receive this much currency?", "I looked at my statement and found a payment I and found a mistake."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do the foreign exchange rates work?", "pos": "What factors determine your exchange rate?", "neg": ["Do you accept Mastercard?", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "How do I active this card?", "Can my friends top up my account?", "I paid with a card and there is an extra charge. Why?", "What do i do to get a physical card?", "The exchange rate was wrong in the foreign country I got cash in.", "Where can I find a list of descriptions the disposable cards have?", "When will I receive the card?", "Shopping on line I was declined when trying to buy something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know what your exchange rates are?", "pos": "How do you calculate exchange rates?", "neg": ["I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Is payment required to get a card of my own?", "Where can I go to get my PIN unblocked?", "i disagree with a charge", "My card payment is being declined and I've tried several times.", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "Will I receive all the money sent to my account by SEPA transfer?", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "I need to change my name, since i just got married", "Is there a fee for topping up a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where do you find your exchange rates?", "pos": "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "neg": ["Help me unblock my PIN.", "Do I need to verify the top-up?", "Is it possible to dispute a debit payment from a couple of months ago.", "How long do I have to wait for the transfer to be finalized?", "I tried to top up and suddenly my money disappeared", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Tell me why my topup wouldn't go through?", "I need to know what charges I will incur for using a European card for top up.", "Why didn't I receive the right amount of cash at the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What exchange rate is it?", "pos": "I need to know what your exchange rates are.", "neg": ["I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Am I able to do top-ups with Google Pay?", "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "What methods are available for my friend to send me money?", "When do I get my PIN?", "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.", "My payment was put back, I think.", "What's a verification code?", "I haven't received my virtual card.", "Am I able to Top Up with Apply Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What will my exchange rate be?", "pos": "Why is your exchange rate different on different days?", "neg": ["How do I track the card you sent me?", "Can I change my details because I moved?", "Are there any restrictions on the disposable cards?", "What do you demand for identity verification?", "I'm interested in getting a virtual card.  How do I get one?", "Why do I need to have my identity verified?", "I found the card I thought I lost this morning. Can I reactivate this card?", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "Why won't you take my transfer, I keep getting an error message.", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you calculate exchange rates?", "pos": "What is my money worth in other countries?", "neg": ["In the app, how can I make it show the new card that arrived?", "Which countries are supported", "It appears my transfer was declined.", "Do you let me choose between Visa and Mastercard?", "Tell me how to top up my account using bank transfer.", "new customer and filling gas for the first time today, not working,", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Why is the transaction not posting?", "Why have I not received a virtual card yet?", "What is this random charge of one pound doing on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the exchange rates you assign?", "pos": "Does this app have the same exchange rate as third parties?", "neg": ["Why isn't my refund showing up?", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "Tell me about the limit for top ups.", "Which fiat currencies are supported for holding and exchanging?", "Can I get a Visa from you?", "Is there a way I can get a Visa card?", "When the time is right will this automatically replenish my balance?", "I need to update my phone number.", "Which part of the app do I order virtual cards from?", "What would cause a transfer failure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What factors determine your exchange rate?", "pos": "What's the process for exchanges?", "neg": ["How long does it take for the money to show up in my account?", "What does top-up verification do?", "How can I go about ordering a virtual card?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "How can I reset the passcode if I need to do that?", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "I am having some difficulty verifying my id.", "An item I bought had the wrong exchange rate applied.", "My cash withdrawl has the wrong rate of exchange.", "Is my card denied anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does the exchange rate work on this app?", "pos": "Where can I find your exchange rates?", "neg": ["Top up not available in my wallet.", "I have no way to prove my identity.", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "always exchanging currencies, do you offer a discount?", "Canceling my order is what I need to do right now.", "I don't have my passcode to access the app.", "How to edit personal details?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "When do I get my PIN?", "How do I see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the exchange rate for EUR?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["Which credit card top-ups do you accept?", "I need you to delete my account now.", "I'm trying to verify my top-up card, but I can't find the code...?", "I need money put into this account from another one.", "Please explain how disposable virtual card work.", "Why was I charged for cash withdrawal?", "Is my PIN recorded anywhere?", "Is there a function where I can top-up automatically?", "Are currency exchanges free?", "how do the cards work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in what your exchange rates are based on.", "pos": "Where can I find the exchange rate for my transfer?", "neg": ["How can get a Visa card?", "I need to get hold of a physical card?", "I've got a repeated tranasaction on my card.", "Help me to set up contactless payments.", "Why was a fee changed for my transfer?", "What fees are charged when I top up", "I would like to have assistance with activating my card.", "Why has my top-up not worked?", "My refund is still pending", "What are the steps to activate the card, as it does not seem to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you tell me what your exchange rates are?", "pos": "Where can I find the exchange rate for my transfer?", "neg": ["There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "What countries are you located in?", "Why would my transfer be declined?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "Can cash be used in physical locations to top up?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Does google play offer the service to Top up?", "The cash I wanted wasn't there.", "My transfer seems to be too expensive.", "Are their fee's for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know what exchange rate I will get?", "pos": "How do you do currency exchanges?", "neg": ["i put money on my card and i dont see it on the balance", "What should I do?  I topped off but the app reversed  it.", "Who can send me money?", "My cash withdrawal isnt showing on my account", "Shouldn't my new card be here by now?", "The app won't identify me.", "A transfer has to be cancelled.", "Why has my payment been reversed?", "I want a refund for an item", "How can I verify the top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are the exchange rates determined?", "pos": "How do you do currency exchanges?", "neg": ["Why is it I am charged an extra fee when I use the ATM?", "In my account I noticed my ATM withdrawal is still pending", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "How many transactions can be made with a disposable card?", "Payment did not process", "Can my job deposit my wages directly into the account.", "what are the exchange rates for getting cash", "Can I change from AUD to GBP?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "Why isn't my cash deposit showing up in my account? I deposited it this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is your exchange rate different on different days?", "pos": "how do you get exchange rates", "neg": ["Why is the payment from my card still pending?", "Can I do more than 10 transactions with a disposable card?", "Why was my cash withdrawal cancelled at the ATM?", "I have a cash withdrawal in my statement. Why is that?", "Top up not available in my wallet.", "Shouldn't my new card be here by now?", "My card has not come in the mail yet.", "Why is it important to verify my identity?", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "What is the max I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the present state of the exchange rate?", "pos": "Where can I find your exchange rates?", "neg": ["Do I need to verify the top-up?", "Can I see the source of my available money?", "I've just moved and I need to change my details", "I tried to do a transfer and it's saying it declined.", "I think the exchange rate for my for my cash withdrawal is wrong", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "What ATM accepts Mastercard?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "What's go on, where is my new card?", "Explain the activation method for this card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What exchange rate will I receive?", "pos": "Your exchange rates come from where?", "neg": ["Why is my exchange rate wrong?", "Please explain why my top-up didn't go through.", "I am afraid to give you all my identify details.", "Are there any hidden extra fees for currency exchanges?", "In which countries can I get a card?", "The cash I got at the ATM is still in my account.", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "I had a card payment that was declined.  Why?", "I deposited money but my balance hasn't been updated yet.", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the exchange rate current?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["I sent money about 5 days ago and the recipient has not received the money yet.", "Recipient has not received the money", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "Can I get my money back on an item?", "Which ATMs accept Mastercard?", "Where do i find my PIN?", "Give me a refund now!! I am still waiting.", "Why was my transfer request decline?", "How old must I be to open an account?", "I deposited a cheque, but my account balance stayed the same."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "pos": "What is the source of your exchange rates?", "neg": ["My Bank is in Europe, how long will the transfer take?", "Why isn't the recipient seeing the transaction? I just sent the money.", "I would like to receive my salary in a different currency. How does that work?", "What will I need to verify my identity", "Which merchants accept this card?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "Help me cancel a transaction.", "I need to delete my account, please.", "I need my payment in another currency", "What are the steps to activate the card, as it does not seem to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the source of your exchange rates?", "pos": "Tell me your opinion on the exchange rate.", "neg": ["Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "Can I top up using my cheque?", "What is the reason I couldn't do a transfer to a beneficiary?", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "I am having issues using contactless payments, could my card be damaged?", "How can I fill up my gas tank using a check?", "How do I create a disposable virtual card?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "use my credit to add money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know what exchange rates you use?", "pos": "I need to know what your exchange rates are.", "neg": ["What countries do your services support?", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "I do not recognize the card payment.", "I need a transfer cancelled.", "The transfer on my account is not showing up.", "Where is my credit card that was to be mailed?", "i did not get any money but still was charged", "I tried activating my card and it didn't work", "How long does it take for a new purchase to stop being considered pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What value can I get for my currency?", "pos": "I want to know your exchange rates.", "neg": ["Please let me know how to change my PIN?", "What do I do if my card was stolen.", "My app shows a payment I didn't make", "Tell me why there is a fee for a card payment.", "My card has not come in the mail yet.", "I want to choose a new PIN.", "Transfer isn't working?", "Tell me why there is an extra charge when I used an ATM?", "How to modify my details.", "Please explain how I use the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the exchange looking like?", "pos": "What's the process for exchanges?", "neg": ["I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "how to i go about getting my virtual card", "I am unable to get cash from the ATM", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "How do I cancel a recent transfer?", "Can I schedule future top ups?", "Google Pay Top up isn't working", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What exchange rates do you use?", "pos": "Your exchange rates come from where?", "neg": ["I was charged the wing amount for an item.", "Why was I charged a fee for withdrawing money?", "What do I need to do to get my salary through this?", "I want to know the source of my funds.", "How do I change my name?", "Am I gonna be charged for sending out more cards?", "How do I perform identity checks?", "I think I was wrongly charged in a recent transaction when I used my card.", "How can I fix this?  There is a double charge on my account.", "I haven't yet received money that I transferred"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me your opinion on the exchange rate.", "pos": "What is the formula for your exchange rate?", "neg": ["What about an auto top-up, is that a option?", "Where do I find my card PIN?", "Someone else charged my card!", "There's a direct debit payment that I don't recognize.", "Why are my payments not working and show pending?", "How long do I wait for a transfer to take?", "I wanted to know why my transaction didn't go through.", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "can i get a virtual card online", "Help! In the app there is a payment that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the process for exchanges?", "pos": "Please explain your exchange rate policy.", "neg": ["ATM apparently not working?  Couldn't access funds in my account?", "I'm not certain my top-up went through yet.", "The payment I made with my card is not showing up.", "There is a card payment I'm not familiar with.", "Still waiting on my refund...", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "How long is a transfer in the pending status?", "I would like to get both a Visa and MasterCard?", "Why is my card payment cancelled?", "In which countries can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is the exchange rate calculated?", "pos": "What is the formula for your exchange rate?", "neg": ["Do you send more than one card?", "I require verification of my source of funds.", "How do I transfer cash my into my account?", "What do I do if I forgot my PIN?", "I may need to dispute a Direct Debit payment.", "Is my top up not working?", "How do I go about exchanging currencies with this app?", "How old does one need to be?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "Can I order a card please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know how much money I will have when I travel abroad?", "pos": "How are your exchange rates calculated?", "neg": ["I can't log into my account because I lost my password", "How do I make my transfer go through", "I received a fee for obtaining cash, is this correct?", "Can I get a physical card", "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "I was able to find my card. How to I go about putting it into my app?", "what are the exchange rates for getting cash", "I need to cancel a transaction.", "something is wrong with my exchange rate charge", "I answered so many questions about my identity. Why do you need this info?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is my money worth in other countries?", "pos": "Where are you getting your exchange rates from?", "neg": ["Which countries are you available in?", "How can I check if I have received a refund if it is not yet on my statement?", "Explain to me why a transfer would be declined.", "I need a new card and I live in the United States.", "A shop I go to didn't let me pay.", "When will I receive my card?", "What is your refund policy for products I have purchased?", "My cash deposit hasn't posted to my account.", "What do I do if there is an electronic debit that is not correct?", "My transfer failed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you do currency exchanges?", "pos": "Where are you getting your exchange rates from?", "neg": ["Why isn't the transfer to my account showing up?", "I made a transfer and was charged an extra fee!", "My cheque is taking a while", "A Bank ATM did not give my card back. What do I do now?", "I was charged multiple times for one purchase", "How much longer is it going to take to get my new card?", "How long until my new card gets here?", "I received an extra charge for using the card. Why?", "What is the reason for the extra fee on my statement?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know what the exchange rate will be when I make an exchange.", "pos": "How do your exchange rates factor in?", "neg": ["I just have one additional card from the USA. Do you support that?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "What kind of costs are involved for exchanging currency?", "Is it possible that my card payment was reverted?", "How can I change my old pin to a new one?", "Can I top up with cash", "Why did the ATM swallow my card?", "Is there a fee for european bank cards?", "I don't have a password.", "How can I go about getting a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know your exchange rates.", "pos": "how do you get exchange rates", "neg": ["Why do you ask for top-up verification?", "Are there cash machines where I can change my PIN?", "tell me why I was charged more with my card?", "I can't find the auto-top up option.", "Why is my card payment still a pending transaction?", "How is my PIN sent?", "I used my card to top up but it's saying it is still pending. What does this mean?", "Can I get my money back on an item?", "What was the issue with my topping up?", "I am looking to change my adress."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the system for determining the exchange rate?", "pos": "How is an exchange rate calculated?", "neg": ["Why won't my card accept any transactions?", "why have i not got my new card?", "where is this money from", "Why isn't my top up showing?  Was the money reversed?", "Will I be able to track the card that was sent to me?", "I don't remember my password", "How will I know where my funds are coming from?", "I would like my money back for an item I purchased", "How can I get my money that I didn't get from the ATM?", "Why does my transaction have an added fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain your exchange rate policy.", "pos": "What do you use to figure out the exchange rate for the card?", "neg": ["Help me find the transfer that I did.", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "Is my country's currency supported by your system?", "I have a trasnger that is pending and wondered about it.", "What fiat currencies can I use for holding and exchanging?", "My card's expiration is approaching, how do I replace it.", "My PIN was entered wrong and now I am blocked.  Please unblock.", "Is there a reason why a recipient might not see my money transaction", "I want to find out what happened to my new card?", "How do I make sure my transfer isn't goin to an unsupported merchant?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are your exchange rates calculated?", "pos": "What do you use to figure out the exchange rate for the card?", "neg": ["i asked for 100 only got 80", "I see an unauthorized withdraw.", "How long does a European transfer take?", "Why can't my beneficiary get access?", "I am inquiring about your auto top up feature.", "What ATMs take this card?", "Why was I unable to complete my transfer?", "phone is at a hotel, can i still use app", "I don't want to verify my identity", "Why do I still have a pending cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find your exchange rates?", "pos": "Your exchange rates come from where?", "neg": ["how many virtual cards can i have, i want 8", "I tried to withdraw cash, but got declined!", "I want to get a refund.", "I need to transfer money into this account from my other bank account.", "Are extra charges added for sending out additional cards?", "What was the extra charge for using my card?", "I need to know the if there is a limit on the amount for auto top-up.", "Why is my identity verification process not working?", "What's the wait time for European transfers?", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are foreign exchange rates determined?", "pos": "What method do you use for the exchange rate?", "neg": ["I am having trouble activating my card.", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "I would like to receive instructions showing the verification process for top up cards..", "I have an unfamiliar direct debit in my statement.", "Do I need to speak to a representative to change my pin?", "The app says I made a cash withdrawal that I didn't make", "For what reason can I not transfer money to a beneficiary?", "How do i set up auto top-up?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "I got my American Express in Apple Pay, why is top up not working correctly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What factors effect the exchange rate?", "pos": "How will I know what the exchange rate is?", "neg": ["Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Do I need to do anything? My phone was stolen yesterday.", "What, if any, is the limit  for auto top-up?", "Can i have the item refunded?", "How do I edit my details?", "I tried activating my card and it didn't work", "phone is at a hotel, can i still use app", "How long does it take for a money transfer to show up?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "What am I going to need in order to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your exchange rates come from where?", "pos": "How do you determine your exchange rates?", "neg": ["I am waiting for a payment to be processed", "Is there a way to track the new card you sent me?", "Why is my identity not being verified?", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "What is the cause of the delay in applying my card payment to my account?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "Do all businesses take this card?", "how do i find top up for cash deposit", "What is this extra fee on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what your exchange rates are.", "pos": "What is the formula for your exchange rate?", "neg": ["How do I get a new expiration date?", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "I'd like to delete my account.", "Is there anywhere I can't use my card?", "the exchange rate for my withdrawal is wrong", "What is the most I can top-up?", "Exchange rate for my card payment is wrong", "Will I be sent a new card before mine expires?", "I bought an item at the wrong exchange rate.", "The app reversed a top off I had.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does this app have the same exchange rate as third parties?", "pos": "How do your exchange rates factor in?", "neg": ["Who is giving me my money?", "I could not get the top-up to go through", "What's going on with my card? I've tried multiple times and it never goes through.", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "My transfer was wrong, are you able to stop it before it goes through please?", "Someone hacked into my cards account.", "I think I was charged by mistake on my debit statement.", "help, I see money missing I didn't take out.", "Tell me more about getting a virtual disposable card.", "Why can't I withdraw funds from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you use to figure out the exchange rate for the card?", "pos": "What is the formula for your exchange rate?", "neg": ["In my app, a direct debit payment I didn't do shows in my app", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "How old does my daughter have to be to open an account?", "Can you provide information for freezing my card immediately?", "How can I tell if someone else is using my card?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "After I got my cash, I found out my exchange rate was wrong.", "I need my card activated.", "Physical cards are what I need more of", "I am yet to receive the money in my account how long will this take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do you get exchange rates", "pos": "Where can I find the exchange rate for my transfer?", "neg": ["My card payment has the wrong exchange rate", "I was trying to top-up and my credit card was declined. Can you tell me why?", "Do you offer services that hold money in different types of currency?", "The wrong account was used during a transaction.", "Why do I get a fee every time I transfer?", "Can you tell me what I need for identity validation?", "A cash withdrawal has been done that I didn't do.", "Is it possible to access my phone from the hotel/", "What are the steps to get my card back that was kept by the ATM?", "I didn't receive the correct exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the formula for your exchange rate?", "pos": "How do your exchange rates factor in?", "neg": ["Is there a way to get a virtual card?", "My money transfer has not yet occurred", "I would like open a second card for my daughter, how can you assist me?", "What countries are you issuing cards for?", "I have an American Express that I'd like to add money to my account with.", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I want to link my new card. Can you help?", "Please tell me how to verify my top up card.", "What's the limit on total number of cards I can have?", "Why didn't the ATM give me all my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What method do you use for the exchange rate?", "pos": "Where are you getting your exchange rates from?", "neg": ["do i need to wait to get my card before getting a pin", "Why do I need to verify my funds?", "I made a transfer into my account and now I need to cancel it", "How do I top up my account with a bank transfer?", "My card payment has been declined, why?", "How can I verify my identity?", "i didnt make these transactions, i think my card details might be stolen", "Why was I charged an extra fee when doing a transfer?", "What should I expect to be charged on a SEPA transfer?", "What do I do if I have exceeded all my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your opinion on the exchange rate?", "pos": "How do you determine your exchange rates?", "neg": ["I found the card that I thought I lost, and I would like to reactivate it.", "Do I have to go to an actual bank to change my PIN?", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "What do I do if my card is about to expire?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "Do you know why my card payment has been declined?", "How can you transfer my salary to my correct currency?", "I think that somebody is utilizing my card without my authorization!", "I am waiting for the money to enter my account. How long does it take?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the exchange rate for my transfer?", "pos": "How will I know what the exchange rate is?", "neg": ["I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Seems like my top up has been cancelled", "Do top-ups have a limit?", "IS there anywhere that a card cannot be delivered?", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "How can I find out the source of my available cash?", "What are the policies of disposable cards?", "I need to exchange foreign currency will i be charged?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are you getting your exchange rates from?", "pos": "What is the basis of your exchange rates?", "neg": ["Where can I get a new passcode?", "Can I use an auto top-up option?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "Are SWIFT Transfers available at this bank?", "What is the disposable card for?", "Activate my card", "Is there any way to get my salary in a different currency?", "What is your currency exchange fee?", "do you offer refunds? i would like to return purchase.", "What's up with verifying top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is an exchange rate calculated?", "pos": "How do your exchange rates factor in?", "neg": ["how can the money machine keep my card what do i need to do?", "Can I use your services without access to the app?", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "I tried to get cash but it was declined!", "What should I do after I've moved and need to update my personal details?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "What's the fee for exchange of foreign currencies?", "I got a new card and can't find where to link it.", "Why is  my balance not updated?", "Can this app take my salary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do your exchange rates factor in?", "pos": "How will I know what the exchange rate is?", "neg": ["Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "Why is my card payment cancelled?", "Why is my card payment still listed as pending?", "What options do I have when topping up a US card?", "Is there a fee to add money to an international card?", "Is it possible to exchange currencies using the app?", "Why didn't my friend's transaction arrive yet?", "When are you going to transfer the money?", "I didn't see the money I added to my card.", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the basis of your exchange rates?", "pos": "How do you determine your exchange rates?", "neg": ["I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "Why hasn't the app verified my identity?", "Does it cost anything to transfer money for a top-up?", "I've been waiting for 3 days, why is my withdrawal still pending?", "is there a fee for swift transfer", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "Does the app allowing exchanges between USD and GBP", "how many transactions can go on a disposable card?", "My card will expire soon, do I need to order a new one?", "My top up was reverted. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you determine your exchange rates?", "pos": "How will I know what the exchange rate is?", "neg": ["I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Is there a problem with the payment that I see is still pending?", "The app is showing mt withdrawals that aren't  mine.", "I have yet to receive my virtual card", "My account balance has not updated to reflect my recent transfer.", "How can I make my card ready to use?", "Is my new bank card on the way and is there a way to track it?", "The ATM took my card.", "What systems do you have in place for my security when using my card for everyday purchases?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My currency rate is inaccurate.", "pos": "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "neg": ["Why did I get charged for a transfer?", "Instead of GBP, how do I exchange for AUD?", "How do I use a card to top up?", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "What is the most that I can top-up to a card?", "Do you support fiat currencies?", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "Are there any express fees if i want my new card faster?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something while traveling, and the exchange rate was wrong.", "pos": "I checked on google and the exchange rate you are using is really bad. Can you update it?", "neg": ["Some cash was missing at ATM.", "Is there something that I can do since my phone was stolen yesterday?", "I would like to get both a Visa and MasterCard?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "What is the expected delivery date of my card?", "my phone was taken yesterday, what should I do about my account?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "Using international ATMs messes up the exchange rate.", "Will I get a Visa card or Mastercard?", "What is the pending payment on my card about?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?", "pos": "I bought something and I take issue with the exchange rate applied.", "neg": ["I'm panicking!  I lost my card!  Help!", "My phone has been stolen.", "Which fiat currencies are supported?", "Do I get charged for a top up from a European bank?", "What is the handling fee for transfer?", "I tried my PIN too many times", "My money disappeared! Please help??", "What is the process to create a disposable virtual card?", "I urgently need to transfer something from China. How long can I expect it to take?", "I could not get the top-up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "pos": "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "neg": ["My statement does not reflect that a refund has been issued", "I need more money in my account. Can I add more by transferring?", "My card hasn't been working for even small transactions today.", "Tell me why my card payment was declined.", "When will my cheque process?", "Please help me.  I am still waiting on a refund.", "Am I going to be charged for topping up by transfer?", "How can I lookup the source for my available money?", "How long does a European transfer take?", "Any extra charges for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My foreign currency exchange has been applied incorrectly.", "pos": "Exchange rate for my card payment is wrong", "neg": ["What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "How do I order a card?", "What is this extra pound charge for?", "I added funds to my account but the app didn't process it.", "Why can't I transfer to an account?", "How will I receive my PIN?", "How do you check my identity?", "How will I know when I get my refund?", "What do I need to do to link my new card for my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I purchased a product in another country the currency exchange was incorrect.", "pos": "something is wrong with my exchange rate charge", "neg": ["Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "I want a virtual card that is disposable", "Do you have a return policy?", "My money transfer hasn't appeared yet.", "I noticed my transfer was declined.", "What locations can I get money from?", "Are cards issued to people living in the US?", "what currencies do you accept?", "Did you deactivate my card it's not working anymore", "How do I contact customer support about my declined transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was the wrong rate applied when I bought something in a different currency?", "pos": "I think there was an error in your exchange rate.", "neg": ["Is payment required to get a card of my own?", "My transfer failed.  Help!", "My card has not come in the mail yet.", "Why was my ATM withdrawal cancelled?", "I see a cash withdrawal in the app that I did not do.", "Is topping up with cash allowed?", "Tell me what ATMs use this card.", "In my app, a direct debit payment I didn't do shows in my app", "How much can I top up on my card?", "I don't live in the UK. Can I still get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought an item at the wrong exchange rate.", "pos": "My exchange rate was wrong for an Item I bought!", "neg": ["There's something wrong on my bill. A transfer fee should never have been added.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "What's the maximum amount I can top up my card with please?", "May I change my PIN?", "what is this extra charge with my purchase?", "My card stopped working after multiple transactions. Why?", "Is it possible to order a card?", "How do I input a new address?", "i need a refund right away but the funds aren't available in my account", "I need a new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't charged the correct exchange rate for an item I purchased.", "pos": "I think the exchange rate on my card payment is incorrect.", "neg": ["What do I need to do in order to get a new card?", "How do I go about topping up with Google Pay?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "My card couldn't complete a transfer, why?", "Can you help me find the virtual card?", "Can it automatically top up my account?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "When will my transfer arrive from Europe?", "I have lost my credit card in the ATM!", "How can I reset the passcode if I need to do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate is bad. Are you sure this is the exchange rate?", "pos": "The exchange rate that was applied for an international purchase was wrong.", "neg": ["Is there a way I can have a mastercard?", "I deposited a cheque, but the balance hasn't changed yet.", "Why do transfers get declined?", "What is with the need to have all my ID information?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "If I bought something I didn't like, can I get a refund?", "What is delivery speed to the United States?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "can I choose delivery times to suite me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "pos": "The exchange rate for my electronic payment is incorrect.", "neg": ["Why hasn't my withdrawal shown on my statement?", "I believe my card payment were reverted", "Someone might be using my card that is not me.", "What should I do to top up using my Apple Watch?", "I was refunded the money for something I bought already.", "who charged my card", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "Why was I unable to finish this transfer?", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "I accidentally left my phone at the hotel so now I'm not able to use the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked on google and the exchange rate you are using is really bad. Can you update it?", "pos": "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "neg": ["How long does it take for cash withdrawals to hit my account?", "Can I top-up automatically?", "Do I get to have one of those virtual cards I've heard about?", "The app doesn't believe its me.", "What do I do to link my new card?", "I need to close my account as soon as possible.", "Is there anyway to bypass identity verification?", "What is the charge for exchanging currencies?", "The app shows a withdrawal that I did not make or authorize.", "I was declined a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "pos": "Why was my exchange rate a different amount than usual?", "neg": ["So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "I couldn't get money from the ATM", "What transfer methods do you accept?", "Why was there an extra charge when I transferred money?", "why do i have a failed transfer", "How can I get my PIN unblocked?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "I see a strange payment in my account.", "At which locations can I order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A foreign purchase I made has the incorrect rate applied to it.", "pos": "I recently purchased something, and the exchange rate was wrong.", "neg": ["i dont recognise some of these transactions, i think someone has my card details", "Is there a fee for sending out more cards?", "How many currencies can I have?", "how do i find top up for cash deposit", "Can I get a card although I'm not in the UK", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Where did the money transfer go?", "I want a virtual card that is disposable", "I contacted the seller and he won't respond.  Please just refund me my  money.", "I got less cash than what I specified at the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there has been a mistake on my exchange rate for this purchase.", "pos": "My purchase used the wrong exchange rate", "neg": ["What types of cards and money do you accept?", "Where do i go to receive a virtual card", "Do I need to re-apply to order a new card when my old one's about to expire?", "Why was I not able to take cash from the ATM?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "I need to find out where the card is that I ordered.", "Could I get a mastercard if that's reasonable?", "How come I got to pay to get my money from the ATM?", "I think my card payment was cancelled. What happened?", "Please help me cancel a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently purchased something, and the exchange rate was wrong.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["can i see money source?", "I need assistance to activate the card on my account.", "What if I need to use GBP instead of USD?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "What do I do if there is an electronic debit that is not correct?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "How can I get disposable virtual cards?", "What do I do if my PIN was blocked?", "I paid with a card and there is an extra charge. Why?", "Please help me!  My physical card isn't working right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate on my payment doesn't look right", "pos": "I purchased something abroad, and the exchange rate that was applied was wrong.", "neg": ["Is there a tracking number for the card you sent me?", "I would like to get an item refunded", "Why am I not allowed to add a certain beneficiary?", "How long does a transfer take?", "can i get a virtual card online", "What is the reason my top-up is still pending?", "I would like to have assistance with activating my card.", "Where to check top ups pending?", "Could you tell me why my cash withdrawal was declined?", "How much are the rates of exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged more on exchange with things I bought abroad?", "pos": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "neg": ["I have a canceled top-up and wanted to know about it.", "why did i only get 20.00", "How do I deposit cash?", "I don't have the means to prove my identity.", "What is the verification code for my top up card?", "How do I change my last name?", "I can't find the money I just added to my account.", "Will you guys charge me for topping up by transfer?", "What's my limit for topping up?", "What are the reasons why a card payment would be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased an item and the exchange rate was wrong", "pos": "Why didn't I receive the correct exchange rate for an item that I purchased?", "neg": ["Why was money taken for a transfer?", "Am I charged for receiving money?", "How to edit personal details?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "My payment did not go through because the app reverted it", "I got cash abroad and need to check the exchange rate", "Why didn't my transfer get to the recipient?", "Why couldn't I transfer funds to my beneficiary?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "pos": "Why is the exchange rate on my card payment different than I expected?", "neg": ["How much longer is it going to take to get my new card?", "Where do I go for a refund?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "I want one of the virtual cards!", "I would like to change my address.", "I just noticed my transfer was declined and I don't know why. Can you help me?", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "I put my check in the bank, but I haven't gotten my cash yet?", "What happens if I forget my PIN?", "Can my PIN changed remotely without visiting a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made an international purchase, but the exchange rate was wrong", "pos": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "neg": ["Please tell me what the exchange fee is.", "I do not recognize a direct debit payment that I see on my app", "How do I link an existing card?", "My preference is Mastercard.", "How do I dispute a debit that I didn't make?", "How are cash withdrawals pending?", "What physical locations can I use cash to top up?", "Is it possible to have more than one disposable card?", "I see cash in my app but I did not get it.", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my exchange rate looks wrong for my last payment", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["What is the number of transactions for one disposable card?", "On what do you base your exchange rates?", "Money is not in recipients account.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "I'm going to travel, can I have it add money automatically in certain intervals?", "tell me how I can order my card.", "Tell me more about getting a virtual disposable card.", "What are you exchange rates?", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "How can I fix this? The ATM gave me more cash than I'd asked for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The currency exchange rate was wrong for a purchase I made.", "pos": "The exchange rate that was applied for an international purchase was wrong.", "neg": ["I am still waiting for a refund", "What's the wait time for European transfers?", "I would like for someone to tell me which fiat currencies that your company supports.", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "What should I do if I can't use my card?", "lost my card in atm", "How come I can see an extra charge for my transfer?", "When will my returned transaction show up on my account?", "Please could you give me a refund", "Why is my last transfer pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My rate of exchange was wrong.", "pos": "I purchased something while traveling, and the exchange rate applied was wrong.", "neg": ["Why is top-up verified?", "Where do I go to update details?", "Am I permitted to have a spare card?", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "The app says I got cash from an ATM but I didn't", "My card was supposed to arrive, but hasn't?", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "In which stores can I shop with this card?", "I am required to make several disposable cards every day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "pos": "Why is the exchange rate different on my recent purchase?", "neg": ["Can someone assist me with explaining how I can unblock my pin?", "Why was I charged more than I should have been?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "How can I add money to my account from another account I have?", "Why was I charged twice for the same thing?", "Why on earth do you need so much personal id info from me?", "A transfer has to be cancelled.", "Last week I put a cash deposit into my account and it is still isn't there.", "I have an outgoing transaction", "How do I get a new card when my old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was using a foreign currecy to make a payment and the applied the wrong rate.", "pos": "Why is the exchange rate on my card payment different than I expected?", "neg": ["Is it possible to change my PIN?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "I couldn't make a transfer because it was declined", "Can i add a new currency to my account?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "I want to know your exchange rates.", "Could you assist me in finding my lost card?", "Why is my beneficiary being denies?", "I am looking for my top-up verification code and cannot find it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought an item then noticed the exchange rate was wrong.", "pos": "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "neg": ["My funds must be verified", "How was I charged extra when I used my card to pay?", "Am I going to be charged for receiving  money?", "Is there a way to find an ATM around me?", "Why is this fee being charged to me after using my card?", "I wish to remove my account.", "I can't find my PIN anywhere.", "I need to see where my money came from.", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "Why do you need so much id info from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The correct exchange rate wasn't given to me for an item I purchased.", "pos": "Why was my exchange rate a different amount than usual?", "neg": ["My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Can I activate my card with the app?", "I don't understand why there is an extra €1 fee in my statement.", "I need to withdraw money. Where can I do that?", "What are the steps for the identity checks?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "what is source of my money", "Is the EUR accepted for exchanges?", "I don't know what pending transaction means."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has the wrong exchange rate", "pos": "I made a purchase but the exchange rate is wrong?", "neg": ["Who do I call to activate my new card?", "It didn't give me my cash", "What do I do if I can't access my passcode?", "Is there an age limit to when my child can use these services?", "Is getting my identity verified required before I can use my account?", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "Do I need to verify my top-up card?", "What does it cost to receive a SEPA transfer?", "Do you have a limit for someone's age?", "There is an odd payment in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "pos": "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "neg": ["Is ordering a new card from China available?", "I'm waiting for a transfer from the US, how much longer?", "how does my statement get updated so i know when a refund will reflect on my balance", "Do I need a disposable card?", "A duplicated payment was made for something.", "Has my card been lost in delivery?", "What does it mean to have a pending cash withdrawal?", "Is my credit card supported for top-ups?", "Are there any limits if I use these virtual cards?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "pos": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "neg": ["Do I need to use a limit on top-ups?", "What payment methods are used to top up?", "I did a payment but it was reverted by the app", "how long does it take to reflect in my balance a top up", "You advertise no fee when paying with a card then my statement shows a fee.", "Can I get a new pin number at any ATM using my card?", "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "Can I get some help activating my new card?", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "I can not find my phone or it has been stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used foreign currency to buy something and I think the rate applied is incorrect.", "pos": "There's an error with the rate that is charged.", "neg": ["What commission do you take for currency exchage?", "i asked for 100 only got 80", "Will there be a fee if I receive a SEPA transfer", "My refund isn't showing up on my statement.", "I need to exchange a currency - can I do that here?", "Why is my card not working anymore?", "What was the $1 charge for on my statement?", "I need to reverse a transaction", "I got the incorrect amount of money given to me from my account", "I don't recognise a Direct Debit payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This exchange rate on my purchase is wrong.", "pos": "I think the currency exchange that's been applied is wrong.", "neg": ["Where is the refund on my statement?", "Why did my transfer not work, it says it was declined?", "Do you offer SWIFT transfers?", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "My payment card was declined - could you tell me why?", "What do I do if I can't prove my identity?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I need to reverse a transaction", "What is the max amount of top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was the exchange wrong for the item I purchased?", "pos": "The wrong exchange rate was used when I purchased an item.", "neg": ["lost my card in atm", "You've incorrectly calculated the exchange rate for my cash withdrawal", "can I have multiple currencies?", "My account is  new  why can I  not top up", "What are Interbanks current exchange rates?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "Why can't I topup my account?", "How do I find out where my funds came from?", "Would I be able to get an account for my child?", "Can I order a new card by phone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am being charged the wrong amount on my card.", "pos": "I purchased something abroad and the incorrect exchange rate was applied.", "neg": ["Why can't I see my top up?", "I did a money transaction and the recipient doesn't see it", "I want to replace my current PIN.", "Can you explain your refund policy, please?", "How do i change my identity?", "Is top-up possible with Apple Pay?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "Why can't I transfer money to a beneficiary", "why is there a service fee on my statement?", "Do you provide currency exchange to Euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the exchange rate is wrong from something I got in another country", "pos": "I don't think the charges made when I had currency exchanged are right.", "neg": ["How do I top up by cheque?", "The store card reader would not accept my card.", "My card was declined but it shows as multiple charges?", "My pin needs unblocking, unblock it please?", "which identity details are required", "Why is my cash deposit not in my account?", "What works for identity verification?", "Is it normal to see a fee for transferring money?", "Is there a way to reset the passcode?", "I can't enter my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate looks wrong on a holiday purchase", "pos": "The exchange rate applied is wrong for my international purchase.", "neg": ["I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "How did the extra charge on my card come in effect?", "Which countries are supported", "How do I add my new card?", "I think the exchange rate for the cash I withdrew was wrong.", "I could not get the ATM to work", "How long does it take for a transfer to be in my account?", "i tried to do a transfer to an account but it didn't work", "Is there a way you can have money from a purchase I made refunded to my account.", "After transfering some money my balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate different on my recent purchase?", "pos": "I was charged the wrong exchange rate on a purchase", "neg": ["I bought something with my card and I was charged a fee", "I must quickly transfer something from China, and I need to know how long it will take.", "how to change name on account", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I got a new card, how do I link it?", "Pending still shows on this transfer, why?", "Is there a way to view the history on where my funds came from?", "What steps do I have to take to activate my card?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "My card has been lost! help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "pos": "There's an error in regards to the exchange rate for an item I bought.", "neg": ["I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "If I want a friend to top off my account, can they?", "Why do I get declined when I try to withdraw cash?", "Can I convert money into different currencies?", "When I exchanged currencies the value of my money changed.", "My last name has changed and I need to update my account details.", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "Where do I find PIN for my card?", "I think my card is stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "pos": "My payment has an incorrect exchange rate.", "neg": ["Is there a list of ATMs that take this card?", "When can I expect to receive my card?", "How old do you need to be to use the banks services?", "I need to transfer something from China, How long will it take?", "How can I change my password?", "What value can I get for my currency?", "Is the identity check part of bank policy?", "Can I see where my funds come from?", "How to I close my account?", "I topped up last night but don't have any funds, why not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The item i bought exchanged rate was incorrect.", "pos": "The exchange rate for my electronic payment is incorrect.", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "What would cause a transfer failure?", "How do I activate auto top-up when traveling?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "I can't get into the app with the passcode.", "Where is the top-up card verification code?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "I dont have a pin", "i need a refund from you because the merchant is refusing, can you do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase but the exchange rate is wrong?", "pos": "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "neg": ["I don't have my cell phone with me so I cannot access the system to complete the transaction.", "How do I change my details?", "Is it possible to get a Visa and Mastercard from you?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I don't recognize this payment at all!  Help!", "Why was my top up cancelled?", "How long does it take to show a deposit I made to my balance?", "Why can't I make multiple payments with my virtual card?", "Does it cost to add money to my card?", "My app says I withdraw money from my account from an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.", "pos": "Does the fee for exchange change?", "neg": ["Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "I already have an account. Why can't I use it unless my identity is verified?", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why is identity verification required?", "Why did my top up get reverted?", "How can I access my account when I have lost my phone?", "The ATM ate my card; how do I get a new one?", "I don't know why my card payment did not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of exchange was not correct for the item i bought.", "pos": "I purchased something abroad and the incorrect exchange rate was applied.", "neg": ["Why was I charged for getting cash?", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "Where can I verify my identity?", "What caused my transfer to fail?", "I don't think my transfer wen through. Why?", "I can't input my pin again.", "Can I exchange currency for different types?", "Can I link your physical card", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "Why did I get charged a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "pos": "I was charged the wing amount for an item.", "neg": ["I'll send a check to top up my account", "My card hasn't arrived yet. What do I do?", "I checked my statement and am being charged one pound. Where did this charge come from?", "There is a strange charge on my debit statement", "I've just moved and I need to change my details", "I think I was double charged", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "Why would my card payment be reverted?", "What countries are you located in?", "Why is it saying my card payment is declined when I made it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something and I take issue with the exchange rate applied.", "pos": "Why is my exchange rate wrong?", "neg": ["Why am I getting declines when trying to make a purchase online?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "I am having a problem with verifying my identity.", "I just received my card and I'd like to activate it.", "I have a payment that I didn't make.", "When my card expires what is the cost of a replacement and how fast?", "Are there downsides to using a disposable virtual cards?", "I am yet to receive my pin.", "Why did I get charged twice for the same thing", "My wallet doesn't show my recent top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive the correct amount for the exchange rate.", "pos": "the exchange rate on my payment was wrong", "neg": ["google pay top up did not work", "Why is checking my identity important?", "How does a disposable virtual card work?", "how to recover my passcode", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "How come there is an extra fee on my statement?", "I submitted a transaction but it was for the incorrect account.", "Can you tell me what I need for identity validation?", "How do I delete my account now", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "pos": "An incorrect exchange rate was applied to an item I bought.", "neg": ["Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "What is the source of funds for my money?", "Can I top-up any amount?", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "My payment card was declined - could you tell me why?", "What is the process for unlocking the pin?", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "My transfer seems to be too expensive.", "Whats the process of tranfering money into an account?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something abroad and the incorrect exchange rate was applied.", "pos": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "neg": ["I've forgotten my app passcode completely.", "If US cards have a top up charge, what is it?", "Am I allowed to hold money in multiple currencies?", "Unsure how to provide my identity.", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "My top-up never worked", "My account is  new  why can I  not top up", "Hold old do my kids have to be to use the service?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "Why was I charged a fee for debit or credit card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate applied is wrong for my international purchase.", "pos": "I recently bought something abroad but the exchange rate is incorrect. Why?", "neg": ["Is it normal to be charged an extra fee when paying with my card?", "I can't find my PIN anywhere.", "Why can I not make a transfer?", "Am I charged more for using the ATM?", "What foreign exchange rate will I get?", "My top up is giving me problems. What is wrong with it?", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "I've forgotten my app passcode completely.", "I seem to of forgotten my passcode.", "My top-up has been reverted and I would like to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Exchange rate on a purchase was incorrect", "pos": "I made a purchase and was charged at the wrong foreign exchange rate.", "neg": ["Do I get charged if I get money?", "Someone hacked into my cards account.", "Can I transfer my salary onto here?", "My recent transfer didn't go through - why not?", "I have my card, when whill my PIN be available?", "Can you tell me what the disposable cards are used for?", "Do you issue cards for someone living in the US?", "My account shows a direct debit charge that I have never seen before", "How do I get money from friends?", "Can I use my account although the identity verification has not been accepted yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate on my card payment different than I expected?", "pos": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "neg": ["When will I get my money? It's been too long.", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "My transfer has not arrived.", "Card payment is showing as pending", "I made a payment that's pending. Will it go through?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Why did I not get my refund yet?", "Where should I look for my PIN number at?", "My cash withdrawal says pending, why?", "My app was on the phone and I was mugged.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the currency exchange that's been applied is wrong.", "pos": "Are you sure this is the interbank exchange rate? This rate is really bad.", "neg": ["How do I use the disposable cards?", "Why are you asking so many questions about who I am", "At what age can a person open an account?", "What are the exchange rates you assign?", "Can i use this card at any store?", "Are there restrictions on disposable virtual cards?", "My PIN number was incorrect, and I can't access it.", "How can I exchange currencies in the app?", "Can this app be used to exchange currencies?", "If I am in China, can I still order a new card and if so, how?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not receiving the correct exchange rate on my card.", "pos": "Why is the exchange rate different from what I expected?", "neg": ["Why was my top-up declined?", "What would cause a transfer failure?", "I do not see the money I transferred into this account", "Is American Express accepted?", "can i deposit a check here?", "Why did my payment go back to my account when I bought something?", "Which ATMs take the card?", "Someone might be using my card that is not me.", "Payment did not process", "My refund has not shown up on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your foreign exchange rate is wrong.", "pos": "My exchange rate isn't correct.", "neg": ["Why is my physical card not working?", "Why was a payment cancelled on my account?", "What do you use to figure out the exchange rate for the card?", "Can you please inform me of the restrictions for the disposable cards.", "How do i secure a top-up card?", "What kind of businesses will take my card?", "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "I want to use a payment card to top up my account. How can I do this?", "Is it possible to order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An item I bought had the wrong exchange rate applied.", "pos": "When I bought something abroad, the exchange rate was wrong.", "neg": ["This is terrible, i want to delete my account", "I think I was wrongly charged in a recent transaction when I used my card.", "I didn't receive the amount of cash I requested for the ATM.", "I am still waiting for my card.", "How long does it take for something to be delivered to the U.S?", "I really want a physical card. How do I get one?", "Which fiat currencies do you currently support? Will this change in this future?", "Can you tell me how I would go about learning where my funds came from?", "I want a mastercard", "Why hasn't my refund been appiled to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "pos": "When I bought something abroad, the exchange rate was wrong.", "neg": ["How long do I have to wait for a US transfer?", "I could not get a top-up to work, why?", "What are eligible holding and exchange currencies?", "Why didn't my transfer get to the recipient?", "What are the steps of verifying an identity?", "What do I do if I forgot my PIN?", "I tried to get funds in hard cash but it was rejected!", "Where is the nearest Mastercard ATM?", "Is it possible to exchange USD and GBP on the app?", "I want to top up my account. Can I do it with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for my electronic payment is incorrect.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "Where are your cards delivered to?", "Will a beneficiary not accept a transfer?", "Are cards issued to people living in the US?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "Why is it necessary to verify the top up?", "I am still waiting for the cash to be returned from a cheque I deposited!", "Can I add a card that I just found (again) to the app?", "I suspect someone used my card.", "How much would I be charged for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "pos": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "neg": ["I can't do any business with this virtual card.", "There is a direct debit payment on my account that I didn't authorize.", "Help!  I think my phone may be stolen or lost!", "Canceling my order is what I need to do right now.", "I made a transaction this morning but I need to revert it now.", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "How can I change my name in my profile?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "What businesses accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "pos": "Can you change the rate for the item I bought in a different currency as it is wrong?", "neg": ["Can you delete the account?", "what is the matter?", "My card gets rejected when I try to use it", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Why hasn't my top-up gone through?", "how can the money machine keep my card what do i need to do?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "Why isn't my refund showing up in my statement?", "went somewhere else, need to change details", "I made a payment but it was returned."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there was an error in your exchange rate.", "pos": "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "neg": ["My card won't work at all for anything.", "Can you tell me how long it takes for a new card to come?", "How can I top up with Google play?", "What cash machines will let me change my PIN?", "There is a direct debit payment that I did not make.", "The app reversed a top off I had.  What should I do?", "I want to hold and exchange fiat currencies, what can I use to do so?", "Can you tell me if there are limits to disposable virtual cards?", "Currently my card is broken.", "Why am I being charged for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My exchange rate isn't correct.", "pos": "Why was I charged a higher exchange rate when I bought something abroad?", "neg": ["Can I receive money in a different countries money?", "What kinds of cards can I use to top up?", "Do you work in Greece?", "What to do if my physical card is not working?", "There is a potentially fraudulent direct debit on my account.", "\nWhere can I withdraw money from?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Why is the exchange rate different than expected on my transaction?", "The correct amount of cash was not received."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The currency exchange for my purchase in foreign currency is incorrect.", "pos": "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "neg": ["What do you require for identification verification?", "How do i cancel a charge?", "what is this charge i didnt do it what can i do", "Where is the transfer to my account?", "The app doesn't believe its me.", "I did a transfer.  What is the extra fee?", "Can I request a refund", "Why did I only receive this much currency?", "Tell me the currencies that you support.", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate different from what I expected?", "pos": "My purchase used the wrong exchange rate", "neg": ["Why would my transfer be declined?", "Are there ways for other people to send me money?", "What's taking my top-up so long?", "Why was my payment declined? I keep trying my card but it's not working.", "Why was my withdrawal requested cancelled by the ATM?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "Am I the only one who can top-up my account?", "Is there a location where I can change my PIN?", "My card is almost expired.  How fast will I get a new one and what is the cost?", "Do you send duplicate cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["Why is my deposit still pending?", "Are SWIFT transfers supported?", "Is there a reason my new card hasn't arrived yet?", "Where can I get my card PIN?", "What do I do to lock my phone after losing it so my account isn't accessed", "Why can't I get cash from the ATM?", "What kind of fees will I pay when I transfer?", "I need to change my home address.", "I attempted to enter my pin to many times.", "Why can't I take $100 out"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "pos": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "neg": ["What retailers accept my card?", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "Is there a top-up fee if you add money in USD?", "Can I get a new pin number at any ATM using my card?", "Is there a  way to  get around fees", "How do I get my cash withdrawal to show?", "I think the exchange rate for the cash I withdrew was wrong.", "Can you tell me the countries you provide support for.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "Help! In the app there is a payment that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["I need more physical cards.", "Please tell me why I am having problems transferring to a beneficiary.", "The card payment is declined.  Please inform me why.", "What do I have to do to get the contactless to work?", "My top-up hasn't happened yet.", "I got my card now, how do I make it show up in the app?", "How do I request a disposable virtual card?", "The app is saying I made a withdrawl but I didn't.", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "something is wrong with my exchange rate charge", "pos": "Why isn't my purchase exchange rate correct?", "neg": ["Will there be a fee to receive a physical card?", "How can I make my card ready to use?", "There is a direct debit payment on my account that I didn't authorize.", "Why is a transfer to a beneficiary not possible?", "Has my top up gone through?", "Can you show me how to verify the top-up card?", "How do I make my card show up in the app?", "Why is my last transfer pending?", "I think my transfer failed. What do I do now?", "Do you have a problem with EUR exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate given to me after a purchase, was incorrect", "pos": "I want to change the wrong exchange rate.", "neg": ["Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "Why did you revert my top up?", "Help, I need to top up my account. Where do I send a check?", "I want a refund on the things i bought", "What is the $1 transaction on my account?", "I need a new card and I live in the United States.", "I believe that my card has been stolen!", "I don't like the services, please close my account", "I've been waiting since Friday, where is my money?", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate from my card payment isn't right.", "pos": "It seems that the rate I got is incorrect.", "neg": ["What am I going to need in order to verify my identity?", "Would I get a Visa or Mastercard?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "I can't see my Google Pay top up. Is it not working correctly?", "Is there any type of fee for currency exchange?", "can i get a card if I live in the usa?", "What proof of identification is needed?", "I made a transfer recently but it has not changed on my dashboard.", "Is there a  way to  get around fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the exchange rate on my card payment is incorrect.", "pos": "There's an error with the rate that is charged.", "neg": ["I'd like to get a refund for something I bought, is that possible?", "My daughter needs an acount.", "Where should I withdraw money from?", "Is topping up free?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "My card is missing!  Help!", "Someone else accessed my account and made a payment.", "What documentation do you accept for the identity check?", "I made a bank transfer but it doesn't seem to have gone through?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After purchasing an item I noticed the exchange rate was incorrect.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["Can I change my details because I moved?", "I think someone stole money from my card", "My money didnt go through after I transferred.", "Are there virtual cards", "How many disposable cards can I make in a day?", "I need clarity on why my card is not working.", "I made a transfer and was charged an extra fee!", "I do not recognize a direct debit payment that I see on my app", "I made a purchase this morning, and it is showing as pending.", "Report stolen card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?", "pos": "I bough an item and the exchange rate was incorrect.", "neg": ["I am looking to delete my account. I'm not happy with the service provided by you.", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "I transferred money, but I think I've been charged a fee for it?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "I got double charged!", "How do I prove I am who I am?", "Is there a way to find an ATM around me?", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Do you send more than one card?", "I have cash deposit to my account but it is experiencing a problem"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's an error with the rate that is charged.", "pos": "Exchange rate for my card payment is wrong", "neg": ["From which age can my kids use your service?", "Can i add a new currency to my account?", "I've been waiting for 3 days, why is my withdrawal still pending?", "I see a direct debit payment on my app that I did not do", "A fee came along with me paying with card", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "If I top up by card, what options do I have re: currency and card type?", "I was charged a fee for a transfer.", "I tried to make a top-up and it was canceled, why is that?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is your exchange rate so bad?", "pos": "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "neg": ["I need to do a card activation.", "I thought you guys offered free transfers. Why was I charged?", "My card payment says pending and it hasn't changed", "Why does a payment show up twice?", "I have a fee showing from last time I used my card.", "Do you charge a fee on currency exchange?", "What happened to my Top-Up? It's not reflected.", "I have a contactless that's broken.", "Would I be able to top up as much as I can?", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "pos": "I bought something in another currency, but the exchange rate was incorrect.", "neg": ["How long will my cash withdrawal take", "How can I tell if an AMT will take this card?", "How can I transfer money to this account from another bank?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "Is there restrictions on where I can use my card?", "For SEPA transfers, what kind of charge will be applied?", "from where are coming your exchange rates?", "The app is telling me that I am not me.", "Why did I get declined during a transfer?", "How can I receive money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain why the exchange rate for the item I bought is wrong?", "pos": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "neg": ["Tell me why there is a fee for a card payment.", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "There is unusual activity on my account and I believe someone took my card.", "Can you tell me why I was charged $1 for a transaction?", "My recent transfer didn't go through - why not?", "I forgot my PIN number.", "What are the top-up fees for my card?", "why does my statement contain an extra fee?", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "I would really like a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my exchange rate a different amount than usual?", "pos": "What if there is an error on the exchange rate?", "neg": ["There is a payment I don't recognise!", "In what places can I use my card?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "How fast are transfers from Europe?", "Transaction refund missing from my statement.", "Will I get a Visa card or Mastercard?", "Why did my transfer fail?  What can I do?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Currently I can't get my card to work.", "I thought I would have received my new card at this point."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An incorrect exchange rate was applied to an item I bought.", "pos": "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "neg": ["My new card is here, what's the process for activating it?", "Changing my PIN", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "What is the greatest number of times that I can top-up?", "I think the exchange rate for my for my cash withdrawal is wrong", "Can I order a card please?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Is the cash withdrawal going to show?", "I don't understand why I'm being charged for using my card.", "Do you accept cheques for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate is incorrect for something I bought", "pos": "Why was the exchange rate so wrong when I bought something!", "neg": ["I did not make a cash withdrawal that is on my statement", "How much to exchange currencies?", "how to get card pin?", "I tried activating my card and it doesn't work how do I solve this problem?", "What should I do since my card is trapped in the ATM?", "Why am I not allowed to verify my id?", "How long do I wait for a transfer to take?", "I want to delete my account. How do I do this?", "Do the disposable cards have a transaction limit?", "I need a quick transfer from China.  How long would that take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged the wrong exchange rate on a purchase", "pos": "My exchange rate was wrong for an Item I bought!", "neg": ["What currencies can I not hold many in, if so what are they?", "Is there any way i get a disposable virtual card as well?", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "How long should I have to wait before I see the transfer in my account?", "I have not received the completed transaction.", "Can my account me accessed by a thief?  I was mugged.", "When will the money reach my  account?", "I do not have my pin yet", "I need to terminate my account.", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "pos": "Why was I charged extra on my last UK pound to Russian ruble exchange?", "neg": ["I want to cancel a transaction from this morning.", "Will this card work all over the world?", "Can I verify my identity?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "In the App I see a payment that is not mine.", "Why can't I get cash out?", "Can you please help me in canceling my order.", "Can I track when my card will be delivered?", "Can I use my apple watch to top-up?", "My transfer didn't arrive to the recipient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my exchange rate wrong?", "pos": "I purchased something abroad, and the exchange rate that was applied was wrong.", "neg": ["I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "I got less cash than what I specified for through the ATM.", "Why was I charged twice for the same transaction?", "Can you tell me how I go about activating a new card?", "Do I need to convert my currency from GBP before transferring?", "You can use it anywhere that accepts Mastercard.", "I should not have been charged a fee for cash withdrawal.", "How can my friend give me money?", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "how do I find the code to verify the top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought an item that I was charged a different exchange rate for.", "pos": "My purchase used the wrong exchange rate", "neg": ["Why are all my card payments being declined?", "What was I charged a fee for card payment?", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "What happens with the duplicate charge in my account?", "What is the procedure to transfer money to my account?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "I am not satisfied with your company.  Close my account.", "People are using my debit card - help!", "Can Google Pay be used for top up, please help?", "Do I need to pay extra for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's an error in regards to the exchange rate for an item I bought.", "pos": "They used the wrong rate when I made a purchase with foreign currency.", "neg": ["I need clarity on why my card is not working.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "I need to know where I can withdraw money.", "Help me get the virtual card working.", "is there a reason that my payment didnt go through", "Where are your cards delivered to?", "There's a cash withdrawal that  didn't make that is showing up.", "I would like to have a physical card to carry around and use. How can I get one?", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "I prefer to get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged the wing amount for an item.", "pos": "There was a problem with the exchange rate on a purchase.", "neg": ["What is the source of the money in my account?", "I need to update my address.", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "Help me please, I need to top up cash.", "I would like to purchase another card.", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Can I change my PIN remotely?", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "What is the extra fee on my statement?", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you sure this is the interbank exchange rate? This rate is really bad.", "pos": "I purchased something abroad, and the exchange rate that was applied was wrong.", "neg": ["How much does it cost to top up by transfer?", "I paid with my card and I was charged a fee", "Seems like my top-up has failed", "How do I fix my card if it is broken?", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "What is the process to link the new card?", "How can people transfer money to me?", "Its been 3 days, How long will my transfer take to get to my wallet?", "Why does my statement show a $1 charge on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't receive the correct exchange rate for an item that I bought.", "pos": "It seems that the rate I got is incorrect.", "neg": ["Is there something wrong with the ATM? It would not let me pull cash out of my account.", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "For some reason, the money I added was returned.", "A transaction is showing more than once.", "Still waiting on my refund...", "I saw I was charged extra for money I withdrew?", "Is there a charge for cash withdrawals? I always thought it was free.", "Do i have to wait to get the pin or can i set up a pin", "Currency exchanges have any extra fees?", "Can I change my PIN without going to a bank branch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was not correct for the item I bought.", "pos": "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "neg": ["I did a transfer.  What is the extra fee?", "Can you tell me about the exchange fee?", "What is the exchange rate for EUR?", "Why can't I see my refund in my statement?", "Will I be charged for adding money using an international card?", "Can I have more than one card?", "Today I was out eating and my card was declined. Why's that?", "I was charged and shouldn't have been charged when using my card!", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a higher exchange rate when I bought something abroad?", "pos": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "neg": ["Close down my account.  I don't like your service.", "Why am I being charged for transferring money?", "Will there be extra charges regarding to adding money into my international card?", "Help! When will the card arrive at my home?", "Is there any way I could open an account for my daughter?", "i made a payment with my card and was charged a fee, why would you do that", "Transfer was declined.", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "My cash received does not match what has been requested", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was I charged more than I should of been for a currency exchange?", "pos": "In regards to my card payment, the exchange rate is incorrect.", "neg": ["My things were stolen and I need to know if I can still use this app.", "My card is about to expire.  How do I order another?", "I believe that my card has been stolen!", "why do I have an unknown payment?", "Where do I go to reset my passcode?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "Can you please explain disposable virtual cards for me?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Something is wrong, my top-up is gone and I don't know what happened to my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged extra on my last UK pound to Russian ruble exchange?", "pos": "My purchase used the wrong exchange rate", "neg": ["I was charged several times for something", "What should I do to top up using my Apple Watch?", "I've tried using my card multiple times and it keeps getting declined.", "I see a strange payment in my account.", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "What is the estimated time on an urgent transfer from China?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "I see a charge for a direct debit that was not me.", "I seem to have lost my card.", "Is there a way I can get a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The fee charged when I changed rubles into British pounds was too much.", "pos": "My purchase used the wrong exchange rate", "neg": ["Can you tell me more about limits to disposable virtual cards?", "Where can I use my card to pay?", "I was double charged at a restaurant can you take the second charge off?", "Am I getting charged for making a payment?", "I transferred some money but the balance stayed the same.", "How can I replace an expired card?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "I don't recognize some transactions.  Is someone else using it?", "What is the process to change my PIN?", "How do I close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "pos": "The exchange rate was incorrect for an item I bought.", "neg": ["I didn't make the direct debit payment on my account.", "How do I authenticate my top-up?", "Are there any charges for European bank card for top up?", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "I put money in my account a week ago but its still not there, what is happening?", "How long will it take to transfer something to China urgently?", "The ATM won't let me take out cash", "IS there a fee to exchange currency?", "Still waiting for transfer to be completed.", "Can I change my PIN remotely?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "pos": "the exchange rate on my payment was wrong", "neg": ["My transfer failed", "How do I get my virtual card?", "How can I setup automatic top-up?", "Will you charge an extra fee for top ups?", "Why haven't I gotten a virtual card yet?", "I just did a money transaction but its not showing they received it", "Who do I call to cancel a transfer?", "I put cash in my account, but I don't see it.", "My card never arrived.", "I got my American Express in Apple Pay, why is top up not working correctly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "pos": "I made a purchase and was charged at the wrong foreign exchange rate.", "neg": ["How do I actually obtain a card myself?", "I am in the EU. Can I get one of your cards?", "Where can i find the virtual card?", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "What US credit cards do you accept?", "How do I get a real card?", "Who do I make a check out to if I want to top off my account?", "Is it possible to delete the account?", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "Is there a way to lookup where funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe you charged me too much to exchange my money", "pos": "I recently bought something abroad but the exchange rate is incorrect. Why?", "neg": ["When will the money from a transfer be made available on my account?", "why is there a fee for a payment on my card?", "how do i set up my apple pay watch to connect to my account", "My ATM withdrawal was declined.", "Can my password be reset if I do not have it?", "My card payment still pending", "How do I get a PIN?", "Do you support countries other than mine?", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "My card payment's cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The rate applied to my purchase in a foreign currency was wrong.", "pos": "Why is the exchange rate for my payment incorrect?", "neg": ["I was wondering, Can I get my pay in another currency?", "I am having trouble to verify my identity", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "What should I do about a direct debit that I did not set up?", "Is it possible to track the card you sent me?", "Why does my identity need verification?", "how many uses are the disposable cards good for?", "Can you give me the restrictions of the disposable cards?", "Do you offer disposable virtual cards too?", "Is there always a charge when withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "pos": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "neg": ["I need to activate my card.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "Will I be able to get both a visa and a mastercard?", "how long are my top ups pending", "I cannot view the refunded amount in my account.", "I tried topping up my account but it failed, can you help me?", "Last week I put a cash deposit into my account and it is still isn't there.", "How long will my transfer be pending?", "Which fiat currencies are compatible for exchange and holding?", "When will I receive a transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I want to shut down my account as soon as possible.", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "I have questions about how to transfer money to my account.", "Why wasn't my payment to beneficiary X approved?", "Where in the European Union can I get a card?", "How can I get a refund for an item I purchased but has not yet arrived?", "A fee shouldn't apply to me if my card was stolen.", "what is the correct exchange rate for getting cash", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "Why isn't my deposit showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something in another country but the exchange rate is wrong", "pos": "My payment has an incorrect exchange rate.", "neg": ["I have lost my phone or it has been stolen.", "I need to terminate my account.", "Why do we need to verify top-up?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "I want one of the virtual cards!", "Please tell me which fiat currencies you support.", "Do you know how I can verify that I did a top-up to my card?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "I would like a second card.", "What currencies can I hold?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate that was applied for an international purchase was wrong.", "pos": "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "neg": ["What do I do if I have exceeded all my PIN tries?", "My transfer was rejected", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "Would I have to pay anything if I need an additional card?", "My bill shows the same charge more than once", "Can I top up with cash", "Are there any extras for exchanging currency?", "Can I get a new card in China?", "If I make a mistake can I cancel the transaction?", "How do I track the card you sent to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for my card payment doesn't seem right.", "pos": "Why was the exchange rate so wrong when I bought something!", "neg": ["What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "How do I know if my top up worked?", "It appears my top-ups have been canceled.", "What do I do if my PIN was blocked?", "You accepts my card?", "Is there a way to order a new card while in China?", "Is there a reason my new card hasn't arrived?", "i cannot get virtual card to work", "If I need delivery on a certain day, is that something that could be accommodated?", "Why is my 'top up' not showing up in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think the charges made when I had currency exchanged are right.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["There is an extra $1 charge on my statement, why is that?", "I should not have been charged a fee for my transfer.", "Why was my account assessed a fee for an ATM transaction?", "Why was I charged an extra pound?", "Why is there a fee for doing a transfer?", "I tried to do a transfer but it didn't go through.", "Can I use Apple Pay to top-up?", "I want to top up by card", "My identity can't be verified for some reason", "Card has been received, how will it show up on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like the exchange rates on my card payment are wrong", "pos": "I want to change the wrong exchange rate.", "neg": ["Who can request disposable cards?", "What limits are the to top-ups?", "Could you please help me figure out why the seller has not received their money after I sent it.", "Would I be charged any fees if I added money to my account using an international card?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Do the disposable cards have any restrictions on them?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "Could you please tell me how to activate my new card?", "What are the reasons a beneficiary would be denied?", "i need help finding the auto top up option."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received the wrong exchange rate for an item i bought.", "pos": "My payment had a wrong exchange rate.", "neg": ["How can I change my name in my profile?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Why was I charged twice for my item!", "what is going on, i have entered my passcode and its not working", "i dont recognize a charge on my card", "My cash transaction isn't showing on my account", "I have a new card and need to activate it", "I got charged twice with a duplicate card. How do I resolve this?", "I need to know where do my funds come from", "I need to find the top up verification code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a problem with the exchange rate on a purchase.", "pos": "The exchange rate is incorrect for my payment.", "neg": ["I received a decline message on a transfer", "Will you work with any fiat currencies?", "Why is the exchange rate wrong for my cash withdrawal?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "What is this extra €1 fee about?", "Can I have it by a certain date?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "Where is my credit card that was to be mailed?", "My card payment failed.", "In which countries can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate on my card wrong?", "pos": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "neg": ["What's your refund policy if I bought an item from you?", "My card payment might have been reverted.", "My top-up didn't go through; it still says pending. What's up with that?", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "Is there an option to top up with a cheque?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "Why do you guys need to verify my identity?", "I did a transfer but it is still pending.", "The app declined my top up. What did I do wrong?", "I don't understanfd how to top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bough an item and the exchange rate was incorrect.", "pos": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "neg": ["Still waiting on my refund...", "Where can money withdrawals be made?", "do i have to wait for a physical card before i get my pin", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Is it possible to get both Mastercard and Visa card from you?", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "The ATM gave me less cash than requested", "I just deposited cash to my account and can't find it!", "help me link my card", "I cannot remember my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I changed the currency, but why is it costing more?", "pos": "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "neg": ["The rate of exchange for my cash withdrawal is wrong.", "How can I locate the virtual card?", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "Can I add a card to back into the app?", "Please help me cancel a transaction.", "Any extra charges for exchanging currencies?", "I need to move money from one of my other accounts to this one.", "Change of location, need to change details", "In the app, I see a withdrawal I didn't make.", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "pos": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "neg": ["How do I activate my new card", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "I couldn't pay with card in a shop", "Why was I charged a random fee for a transfer I made?", "Is there a reason why my card was declined when I attempted to withdraw money?", "I had a cheque deposited, but I don't see my money yet?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "Why does top-up need to be verified?", "Why do you require identification documents", "I notice there's a pending payment on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment had a wrong exchange rate.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "I don't have a virtual card - how do I get one?", "I need another card", "Will this app allow me to exchange currencies?", "I usually don't get charged for transfers, why was I this month?", "Does the auto top-up have any limits?", "What should I do if I think my card was stolen?", "Why can't I make a transfer?", "Where are the virtual cards?", "My card hasn't arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "pos": "I purchased something abroad but the exchange rate is incorrect.", "neg": ["Can I make transfers before my identity verification?", "Could I get a mastercard if that's reasonable?", "Is there a reason why my card was declined when I attempted to withdraw money?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "How much transactions do I get with a disposable card?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "A Bank ATM did not give my card back. What do I do now?", "How long does it take for a top-up?", "How about disposable virtual cards?", "I just got my card and cannot get it to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you change the rate for the item I bought in a different currency as it is wrong?", "pos": "I bought an item and the exchange rate was wrong.", "neg": ["What is the reason a transfer shows as pending?", "What are the exchange rates?", "I want to inactivate my account.", "I am trying to delete my account.", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "How can get a Visa card?", "Where can I located the auto-top up option?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "Need to report a change of address.", "Do you need to know my first and last name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was the exchange rate so wrong when I bought something!", "pos": "Why isn't my purchase exchange rate correct?", "neg": ["Can I have my card delivered on Tuesday?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "I need to make a purchase online, where is my virtual card?", "How long will I have to wait for my money to be in my account?", "Am I able to get both a Visa and MasterCard from you?", "how do i get top up with cash deposit", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "There is a direct debit set up that I didn't create.", "It's requiring me to verify my identity?", "Can I use my virtual card for recurring monthly payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment has an incorrect exchange rate.", "pos": "The exchange rate is incorrect for my payment.", "neg": ["I think there is a mistake.  I am being charged twice.", "I haven't gotten my credit card in the mail.", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "I lost my phone and need help so someone doesn't access my account.", "How do i verify my card?", "I would like to use top-up with my Apple Pay.", "Why is my transfer more expensive than I thought?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "Where do I activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something overseas and the incorrect exchange rate was applied.", "pos": "I recently bought something abroad but the exchange rate is incorrect. Why?", "neg": ["How do I know it is a Mastercard ATM?", "I seem to be unable to make any transactions.", "Someone else charged my card!", "What if my top up doesn't go through?", "What to do if my card has been used without my permission?", "How do I close my account?", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Can I track the card you sent to me?", "A card has been sent to me, how do I track it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if there is an error on the exchange rate?", "pos": "Why is the exchange rate for my payment incorrect?", "neg": ["I just had a wedding and I want to take my spouses name.", "Can exchanged be made to EUR?", "How can I obtain a disposable virtual card?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "The card PIN is not visible anywhere?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "When can I expect my card to arrive?", "My transfer to an account failed.", "What proof do you need for my identification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate I was charged for a purchase was not right.", "pos": "My purchase used the wrong exchange rate", "neg": ["When can I expect the transfer to arrive in my account?", "How long does it take for the money to show up in my account?", "Is there a function where I can top-up automatically?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "Using your app, would I be able to exchange between USD and GBP?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "Will I be charged for topping up my account using a bank transfer?", "There's a payment with my card that I didn't perform. I don't know that name shown.", "i entered my pin in wrong and got it frozen. how many tries do i have", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "pos": "My exchange rate was wrong for an Item I bought!", "neg": ["I can't input my pin again.", "I want to start using my card, how do I activate it?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "How can I reset my darned PIN number?", "I didn't cancel my card payment.", "I have been charged twice for the same transaction.", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "I bought an item and now I want a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't I receive the correct exchange rate for an item that I purchased?", "pos": "They used the wrong rate when I made a purchase with foreign currency.", "neg": ["What is the point of verifying a top up?", "What reasons would cause my card payment to be cancelled?", "Is payment required to get a card of my own?", "my transfer isn't there", "I have a new email.", "I don't want to give you all my identify details.", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "What is the significance of verifying the top-up?", "What US cards do you accept?  I only have 1 other.", "My card payment won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "pos": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "neg": ["The exchange rate for my cash withdrawal was incorrect", "Does this program take SWIFT transfers?", "I just moved. How do I give you my new address?", "How can I create a disposable virtual card?", "I am looking to change my adress.", "Why do you need me to do an identity check?", "I am not able to verify my id. Why?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "Does my account have the option to hold multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "pos": "My card payment had the wrong exchange rate", "neg": ["Top-up is loaded into the card and no update.", "I have a card payment that I don't recognize. What should I do?", "How can I look at where my available cash is coming from?", "Can I get support?", "What do you use disposable cards on?", "Everything seems fine with my account, so why did it decline my payment?", "It looks like someone besides me ordered something with my card, what should I do?", "Why do I see an extra €1 charge on my statement?", "can i top up from a usa credit card", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "pos": "Exchange rate for my card payment is wrong", "neg": ["Why hasn't the money transfer arrived yet?", "I have a charge for something I didn't buy.", "I have a payment which has not been approved.", "What is with the need to have all my ID information?", "Why can't I complete my transfer?", "How can my boss pay me directly to the card?", "Help, I don't know what the PIN is to my card?", "how to get virtual card", "can I use it all over the world?", "Did you deactivate my card it's not working anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["What is the charge for receiving a SEPA transfer?", "Why did a transaction I made charge me $1?", "Can I Transfer from SWIFT?", "One of my card payments has reverted", "Why is there a charge for $1 on my account?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "I have yet to receive the cash I added to my account this morning.", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "There is a fee from a transfer that is not supposed to be here!", "atm refused to give me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate is incorrect for my payment.", "pos": "My card payment had the wrong exchange rate", "neg": ["My transfer was rejected", "There is a strange card payment I don't recognise.", "Are refunds allowed for certain items.", "I live in the EU - can I get a card?", "Why am I being charged extra when I withdrew money?", "I do not know what this cash withdrawal is", "I only got $20 of the $100 that I attempted to withdraw.", "What do I do if the machine rejects my card?", "Do all ATMs accept this card?", "I have kids and I'm curious at what age could they start to use your service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I was traveling abroad, the exchange rate was applied wrong.", "pos": "The wrong exchange rate was used when I purchased an item.", "neg": ["I couldn't get money from the ATM", "What currencies can I hold?", "Is it possible to transfer money to my credit card?", "How long will my ATM withdrawal be pending?", "Whats wrong with my currency exchange?", "How do I fix my card if it is broken?", "Can you tell me when the transfer will be completed?", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "What does it mean if my cash withdrawal is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently bought something abroad but the exchange rate is incorrect. Why?", "pos": "I bought something in another currency, but the exchange rate was incorrect.", "neg": ["My Apple Pay top up with my American Express card is not working? Please tell me why", "Is there a limit on auto top-up?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "I was declined when trying to withdrawal cash!", "are multiple currencies acceptable?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "My ATM withdrawal is taking forever", "I think my card has been compromised in some way.", "I forgot my PIN number.", "Can I choose between Visa or MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I bought something abroad, the exchange rate was wrong.", "pos": "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "neg": ["How is the exchange rate doing?", "What does it mean if my payment is pending?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "I just tried to top-up and now I'm getting an additional verification message, why?", "How can I tell if someone else is using my card?", "What is necessary for the identity verification?", "Will I get a Visa card or Mastercard?", "What does it mean if my payment has been reverted?", "I'm sure I have enough money so why didn't the store accept my card?", "There is a strange charge on my debit statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My exchange rate was wrong for an Item I bought!", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["Please help me set up a new PIN.", "how can i add money to my account if you don't accept cash", "It looks like my top up didn't work.  Why?", "Is American Express accepted?", "What is the purpose of requiring my identification?", "My top-up was just cancelled.", "How soon do cards arrive after I order them?", "Can I use my card in Austria?", "How do I get money from friends?", "I need a transaction reversed from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In regards to my card payment, the exchange rate is incorrect.", "pos": "My card payment had the wrong exchange rate", "neg": ["Will I be charged for topping up my account using a bank transfer?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Why did the top-up fail?", "How much will I be charged for a cross-currency exchange?", "How do I fix a payment that was reverted", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Can I get a Visa card?", "Bank transfer to account did not show up, please help?", "Help me create several temp cards every day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["I want to transfer money to a beneficiary, but I couldn't.", "Why will my transfer not go through?!  Keep getting an error message.", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "Why are there multiple transactions showing for one purchase?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "Why did I get a $1 extra fee on the statement?", "The card has suffered a security breach.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "your company is awful, i would like to delete my account please", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "pos": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "neg": ["I got a strange cash withdrawal in my statement", "The app isn't letting me log in, but my info is correct.", "How long will a transfer from China take? I need to transfer something from there.", "How much can I withdrawal in one month without incurring fees?", "Should I order a new card before I freeze my original one?", "When will my pending payment finish?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "I don't know what this Direct Debit payment is.", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "I have been charged a fee for getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "pos": "My purchase used the wrong exchange rate", "neg": ["A transfer has to be cancelled.", "I can't see my Google Pay top up. Is it not working correctly?", "What happens if my card payment is cancelled?", "I'm expecting a refund but it's no where to be seen", "Can I reset the passcode?", "My card was charged more than expected.", "Does the app allow for exchanges between currencies?", "I think my top-up has failed.", "I want to top up my account. What payment methods are supported?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "pos": "I want to change the wrong exchange rate.", "neg": ["Why won't the machine accept my card anymore?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Are there any restrictions on the disposable cards?", "I want a virtual card that is disposable", "Where do I order a disposable virtual card?", "Could you tell me why my cash withdrawal was declined?", "How long is the delivery to the US?", "I just got my card and cannot get it to work.", "Do i have to verify who I am?", "Where can I find my fund information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems that the rate I got is incorrect.", "pos": "Exchange rate for my card payment is wrong", "neg": ["Can I use my American Express card to add money into my account?", "Can I revive a physical card.", "I didn't receive the correct amount of cash", "Tell me how to verify a top up.", "I would like to exchange currencies on the app. How do I do this?", "When will the money show in my account?", "How long until the card arrives?", "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "i am express delivering my card to the us, how long will that take", "What other currencies are available to change to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "pos": "My purchase used the wrong exchange rate", "neg": ["I looked on the app and it says I withdrew cash.  I didn't!", "I need to reset my passcode. Where do I go to do that?", "How do I exchange currencies with this", "Why are my transfers getting declined?", "Please delete my account and personal information.", "I am dissatisfied, I would like to close my account.", "I need help fixing my contactless. It's not working anywhere I go today.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "Can I directly deposit my salary to this account?", "What are the exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my purchase exchange rate correct?", "pos": "They used the wrong rate when I made a purchase with foreign currency.", "neg": ["I did not get the right amount of cash from the ATM.", "Does it cost to add money to my card?", "why would a merchant refuse a payment", "How can I receive verification for the source of my funds?", "My PIN number was incorrect, and I can't access it.", "Can you tell me if I can track the card you sent me?", "I would like my card activated.", "How does someone else top up my account", "My transfer has been declined.", "Can you tell me why I can't make any transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "They used the wrong rate when I made a purchase with foreign currency.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I deposited some money, but the balance has not changed.", "Would you be so kind as to activate my card? Thanks", "I tried to top up my account and it didn't work", "How do I replace a stolen card?", "I wasn't able to withdraw money at an ATM", "The transfer I tried to make failed.", "Why hasn't the transfer shown up in my account yet?", "My money hasn't been transferred yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Exchange rate for my card payment is wrong", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["Please explain the extra fee when I paid with the card.", "I see a charge of 1L I do not recognize on my statement", "For SEPA transfers, what kind of charge will be applied?", "What countries do your services support?", "when should I receive my refund", "I just got my new card.  How can I activate it?", "what documents do i need to verify who i am", "why didnt a transfer to my account process", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I am not seeing recent cash withdrawal on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "pos": "I want to change the wrong exchange rate.", "neg": ["Explain why my card payment wouldn't go through.", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "Will my card work at all merchant locations?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "While doing a transfer, it says declined.", "I believe my top up did not work.", "Can I set automatic top ups?", "Hey I thought transfers were free.  Why are you charging me?", "Which countries does your service work in?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the fee for exchange change?", "pos": "I purchased something abroad but the exchange rate is incorrect.", "neg": ["What if I don't want to disclose all of my identity details?", "Am I limited on the amount of disposable cards I can possess?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "to cash withdrawals charge me?", "How much does it cost to us US cards?", "My card appears to have never arrived?", "If my card payment isn't working what do I do?", "I would like to terminate my account.", "Apple watch top up help, please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the exchange rate on my payment was wrong", "pos": "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "neg": ["Why won't you accept my payment? I keep trying with this card and it's not working.", "Tell me how to renew my new card?", "How can I investigate a missing refund?", "How can I close my account?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "Where is the closest ATM to me?", "why isnt my cash withdrawal showing", "Explain the card PIN to me.", "How do I auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You did not give me the correct exchange rate for an item that I bought.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "What kind of charges should I expect to exchange currencies?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I am still waiting for a refund", "How to order a virtual card", "I haven't gotten my credit card in the mail.", "What methods are available for my friend to send me money?", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "What does it mean to have a pending cash withdrawal?", "Why is there an unknown card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["What credit cards do you carry", "I need to change a transfer.", "I'm not seeing my cash deposit showing up in my account.", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I am entering my passcode but getting an error.", "Why are my payments not working and show pending?", "Where do I need to go to change my PIN?", "I need to transfer something from China, How long will it take?", "I would like to know where my source of funds came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "pos": "Why is the exchange rate for my payment incorrect?", "neg": ["I took out money, and didn't get all of it.", "I prefer using Mastercard, can I substitute?", "Verify my source of funds?", "I ordered a card and would like to know how to track the delivery progress of it.", "I want to give a second card for this account to my daughter, would this be possible?", "Which fiat currencies are compatible for exchange and holding?", "Which cards and currencies are supported?", "What's the amount that I can top-up?", "There are charges on my card that I haven't purchased.", "What do I do if there is a direct debit on my account that shouldn't be there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase and was charged at the wrong foreign exchange rate.", "pos": "My card payment had the wrong exchange rate", "neg": ["Will you accept my credit card, it my only one.", "Why is my transfer stuck on pending?", "I am having trouble verifying my id.", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Are there restrictions on disposable virtual cards?", "What physical locations can I use cash to top up?", "How much is the limit for top-ups?", "Where is an ATM?", "What fee will be charged for exchanges?", "I am not satisfied with your service.  Close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate for my payment incorrect?", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "Where can I find the top up verification code?", "How long will it take to verify my account?", "who can put money in my account?", "I lost my card. Can you help me?", "Is my PIN sent separably?", "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "I lost my phone and need help protecting it.", "Is there a fee to make a transfer?", "I'm going to cancel a purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something while traveling, and the exchange rate applied was wrong.", "pos": "I bought an item and the exchange rate was wrong.", "neg": ["I haven't received the money from the check I deposited.", "I ordered my card but it hasn't been delivered yet", "What are all of the different steps for identity checks?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "What is needed for the identity verification?", "How many different currencies can I have my money in?", "I don't have my card after 1 week. What are my next steps?", "Where can I find a list of descriptions the disposable cards have?", "My phone was left at a hotel and I can't access the app.", "What fiduciary currencies are supported for tenure and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "pos": "I bought something in another currency, but the exchange rate was incorrect.", "neg": ["Why can't I buy cryptocurrency on the app?", "I don't recognize the direct debit payment on my account.", "Why did I get less from the ATM?", "Can you tell me what this cash withdrawal is?", "Why does my transaction have an added fee?", "I received a different amount of cash than what I entered.", "What kind of fiat currencies are supported for holding and exchange?", "what steps do i do to get a real card", "Do top-ups have a limit?", "How do I reverse a transaction on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something abroad, and the exchange rate that was applied was wrong.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I made a transfer and was charged an extra fee!", "How does someone else top up my account", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "When will my new card be delivered?", "What is the highest amount I can top-up?", "Why was I charged more than I should have been?", "Is there a fee for physical cards?", "Can I transfer my salary onto here?", "Why is it showing that my account has been charged a dollar that is showing as pending?", "I've tried many times to make a payment, but it's not going through.  What's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "pos": "I want to change the wrong exchange rate.", "neg": ["How can I setup automatic top-up?", "Why isn't my cash deposit showing up in my account?", "Is there a daily auto top-up limit?", "Who gets support?", "Can I add to my account using a cheque?", "Someone has taken my phone from my hotel room!", "Can I choose between Mastercard and Visa?", "A random charge got added to my card", "I have a trip coming up and want to add money automatically.", "The app is showing a payment I never made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something in another currency, but the exchange rate was incorrect.", "pos": "I purchased something abroad but the exchange rate is incorrect.", "neg": ["Why is my card payment still a pending transaction?", "Will my pin number be sent with my card?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "I dont see my reciept", "Is there a limit to how much I can top-up?", "Money is not in recipients account.", "Do you take checks?", "What is going on with it saying my card payment was declined?", "No transactions are being accepted, what's wrong with my card?", "My card needs to be activated asap"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought an item and the exchange rate was wrong.", "pos": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "neg": ["My Bank is in Europe, how long will the transfer take?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "If I want to select a new PIN what do I do?", "Please help me delete this account.", "I wasn't applied the correct exchange rate when getting cash", "What is the average pending time for a transaction?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "What is this $1 charge on my account?", "cash and check deposit has not gone thru", "Which countries are you available in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was incorrect for an item I bought.", "pos": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "neg": ["Where is the tracking number for the card?", "Does it cost to add money to my card?", "My card gets rejected when I try to use it", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "There's a payment that isn't mine on my app", "My new card has not been delivered to my home yet. What is going on?", "Money that I have transferred hasn't arrived yet", "Cancelling a transaction", "Why haven't I seen the cash from the cheque I deposited yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The wrong exchange rate was used when I purchased an item.", "pos": "I want to change the wrong exchange rate.", "neg": ["what is the status of my refund", "i received my American Express in Apple pay, is there a reason why top up is not working?", "How do I know if i need a disposable card?", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "Am I allowed to transfer money to a beneficiary?", "Is there a limit for the amount I can top up?", "I tried to transfer but it was declined", "Which locations can I withdraw money from?", "how can i get it to add money automatically while travelling", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to change the wrong exchange rate.", "pos": "My purchase used the wrong exchange rate", "neg": ["I found my old card. Can I link it back into the app?", "Is there a reason that my transfer failed?", "If there isn't a lot of money left, will it automatically top-up money?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "is there a way to see where funds come from", "I have an unauthorized direct debit on my account", "How do I request a refund?", "need to exchange currencies", "How many top-ups am I allowed to do?", "If I exchange currency frequently, can I get a discounted rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "pos": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "neg": ["Are you going to charge me to collect the money?", "I was mistakenly charged a fee for using my card.", "What is the estimated wait time on a US transfer into my account?", "My money hasn't been transferred yet.", "What are the steps to finishing up with this account?", "How can I set up Google Pay on my device?", "I used my card to top-up but the money is gone!", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "There is a card payment that I'm not recognizing.", "Why didn;t my payment work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My purchase used the wrong exchange rate", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["What is the first step that I should take after my card has been stolen?", "I have yet to receive the cash I added to my account this morning.", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "When can I expect my card?", "I have a question regarding the PIN of the card?", "What should I do since my card is trapped in the ATM?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "What currency can I use to add money?", "How do I withdraw money?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was incorrect for this item I bought.", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["I just got my new card.  How can I activate it?", "Is there a list of ATMs that take this card?", "Do I get charged for withdrawals?", "I anticipate getting a Visa card", "What are the disposable cards restrictions?", "How long does transfers take?", "Can I use check to deposit?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "Can friends send me money?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["I'd like to know what the foreign exchange rate will be.", "I couldnt transfer money from my account.", "Where do I top up?", "My top-up failed to go through.", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "Please tell me why I was charged additionally when I used the card.", "I want to activate my new card.", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "How can you assist on verifying my identity?", "What is the rate for exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something abroad but the exchange rate is incorrect.", "pos": "My card payment had the wrong exchange rate", "neg": ["Which part of the app do I order virtual cards from?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "The amount of cash I received was not the full amount", "Why is there a fee when I thought there would be no fees?", "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "Can I verify my identity?", "What should I do if I think someone stole my details and used my information to make some transactions?", "I recently transferred some cash, but the balance has not changed.", "Does transferring money have a fee?", "I didn't get my card back from the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["What do I do about my expired card?", "My account isn't showing a transfer I made.", "I think my passcode was changed", "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "Can my account have different types of currency in it.", "Can I choose whether I receive a Visa or a Mastercard card?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "Can I have it delivered on the date I need it delivered?", "Why is my transfer pending when I already made it?", "can i get a physical card online"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do i do if the exchange rate was wrong for the item i bought overseas?", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["I'm waiting on a top-up, its still pending", "Why is there a charged fee for debit or credit card payment?", "Why does a cash withdrawal show as pending?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "My disposable virtual card isn't working.", "What do I do to close my account?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment had the wrong exchange rate", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["I don't know the code for the app.", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "Can I change my PIN without being physically present?", "Why won't my card accept any transactions?", "How do I get a spare card?", "how to get card pin?", "Am I going to be charged for receiving  money?", "when should I receive my refund", "What age do you have to be to open an account?", "I don't understand why there is an extra €1 fee in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the exchange rate at which my card payment is at is wrong", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["My card no longer works.", "The purchase I made is still pending.", "Am I gonna be charged for sending out more cards?", "Please tell me why the same transaction is showing up on my account more than once.", "Do I need any kind of proof for the identity check?", "Can apple pay handle top up exchanges?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "Where do I go to cancel a transaction?", "I need a refund. This is not what i wanted.", "I cannot get my google pay to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge me extra?", "pos": "I see an extra $1  charge on my statement, why is this?", "neg": ["Can i make several disposable cardsper day?", "is there a way to do automatic top up", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "My transfer to another account was not allowed. Why is that?", "My card was declined at a restaurant today and I don't know what the problem is.", "Can I set the account to auto top-up?", "i need a refund from you because the merchant is refusing, can you do that?", "I may need to dispute a Direct Debit payment.", "Explain the extra fee on my card when paying.", "How can I tell where the money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There must have been a mistake, why was I charged an extra pound?", "pos": "why does my statement contain an extra fee?", "neg": ["What do I do if my card is stolen?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "The date my card expires is coming up", "My new card has not been delivered to my home yet. What is going on?", "Where's my card PIN?", "What is the highest amount I can top-up?", "I need a new card.", "My balance is not right. It has not been updated for the cash or cheque deposit.", "What is the maximum transactions I can use on a disposable card?", "How can I check if I have received a refund if it is not yet on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "pos": "When I look at my statement there is an extra fee, that is for what?", "neg": ["How to exchange my currency", "The app is showing a direct debit payment that I never made", "I did not do this payment", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "How do I get my card out of the ATM?", "What do you require to verify someone's identity?", "What does it mean when a cash withdrawal is pending?", "How come I can see an extra charge for my transfer?", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged one pound seemingly randomly?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["is there something blocking me from making transfers", "How do I edit the personal details on my account?", "I already got my item but just got my money back", "What do I do if I have been charged twice?", "Why hasn't my cash arrived from a deposited check?", "I want a refund on this.", "I can't get google pay to work right.", "if i found a lost card can i put it back in app", "Where do I look for cash top up?", "Am I able to track a card that has already been sent?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What was the $1 charge for on my statement?", "pos": "Why is there a fee added to my statement?", "neg": ["Is it possible to top up with Google Pay?", "When will a refund post to my account?", "want a new card what are the fees", "How do I use bank transfer to top up my account?", "Which ATMs accept this bill of fare ?", "What is the most amount of disposable cards allowable?", "If I need to transfer something quick from China, how long does that take?", "Why was I charged an extra fee from the ATM?", "There is a strange charge on my debit statement", "How long until the card arrives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the dollar that I have pending on my statement there?", "pos": "€1 was in my statement as an extra fee.", "neg": ["I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "What is the maximum top up?", "What flat currencies do you support for holding and exchange?", "Do you deal with EUR?", "I don't recognize some transactions.  Is someone else using it?", "Am I able to Top Up with Apply Pay?", "Is it free for top ups?", "I have a card that was deactivated can I reactivate it?", "I have been charged for one thing two times.", "What foreign exchange rate will I get on weekdays and on the weekends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra charge of 1 dollar on my statement?", "pos": "What is the extra fee on my statement?", "neg": ["I transferred some money but it hasn't arrived yet", "Are new cards available from China?", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "Am I able to add money into my account using my American Express?", "I am not satisfied with your company.  Close my account.", "I topped up my account but the money isn't there now.", "Why is checking my identity important?", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "i tried using a virtual card for a hotel but it didn't work, why not"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the 1 pound charge going to be reimbursed on my card?", "pos": "what was the $1 fee i got", "neg": ["Do you charge extra for exchanging currencies?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "A payment is showing twice. Why is that?", "Why was I declined when I tried to get my money?", "How are the exchange rates determined?", "Tell me what ATMs allow me to change my PIN.", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my account assessed a fee?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["I have lost my card! What is my next step?", "I deposited money in the form of a cheque, but my balance has not increased.", "What's the youngest I can be to open an account?", "Why does my statement show various transaction times?", "Do you have any options to top up with a cheque on my account?", "Are your cards supported in the EU?", "How come my card doesn't work anymore?", "I was given the wrong amount of cash", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Can Google Pay be used for top up, please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "pos": "When did I get a $1 extra fee on my statement?", "neg": ["Can you tell me why the transfer isn't showing up on my account?", "My virtual card isn't working.", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "What's the top-up limit?", "Can you tell me whats going on with my card it seems to be not working?", "What is the closest ATM?", "Explain why I can't do a transfer to an account.", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "why was i chargged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement is showing I was Charged a dollar and I am not sure why.", "pos": "Why is there a charge for $1 on my account?", "neg": ["I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "What is the foreign exchange rate you will apply?", "I sent a payment but it isn't showing up in the app", "Do you have any fees if I want to add money using an international card.", "How much is ok for me to top up with?", "The passcode isn't working for me.", "Can you please explain how bank transfers work?", "My transfer hasn't arrived", "How can I set up Google Pay on my device?", "how do i dispute a payment I didnt make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee added to my statement?", "pos": "Is there a reason why there is an extra £1 charge on my account?", "neg": ["I live in the EU.  Can I order one of your cards?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "what is the most money i can top up?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "I sent a payment, but the person I sent it to says they don't have it", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "How can a payment be declined", "My card has not been delivered yet and its been a week since I ordered it, please help", "How can I go about getting a disposable virtual card?", "My card payment was cancelled it seems."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "pos": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "neg": ["I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "why is top up pending", "I messed up a transfer and need to reverse it.", "Does this program take SWIFT transfers?", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "I got charged in double and want a refund", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "One of my transactions needs to be canceled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "pos": "Why do I see an extra £1 charge on my statement?", "neg": ["I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "While getting cash, I was charged a fee.", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "I did a bank transfer and my balance isn't current.", "What's the top-up limit?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "How much would I be charged for a transfer?", "is a transfer to a beneficiary allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra charge on my statement.", "pos": "Why is there an additional fee showing on the statement I received?", "neg": ["Whats wrong with my currency exchange?", "I want to transfer a sum of money from another bank account I have into this one", "What other currencies are available to change to?", "For what reason must I authenticate the top up?", "How can I get my money that I didn't get from the ATM?", "What are the reasons for a declined transfer?", "My account says I have money but I withdrew it in cash.", "Where do I go to activate my card?", "Where do I get a disposable virtual card?", "Can I top up online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got billed an extra pound!", "pos": "I wanted to know about a pending dollar that is on my statement.", "neg": ["Someone has taken my phone from my hotel room!", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "I would like to know why so much identity information is required?", "I don't see the verification code for my card transfer.", "My payment was put back, I think.", "Why is this payment pending?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "I don't see a money transfer yet", "where do you have locations at"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an additional $1?", "pos": "There is an extra small charge on my card! What do I do?", "neg": ["I made a payment and it appears it is showing twice", "Why did my top up get pulled back out?", "Help me!  I don't know what my password is.", "I would like to terminate my account.", "I cannot seem to use my card.", "How can I tell if there will be a fee added to my payment or not?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "My card is almost going to expire.", "How can I use my American Express to add money into my account?", "What are the places that you deliver cards to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me about why the account I have was charged an extra 1$", "pos": "I do not know why I was charged for the $1 transaction.", "neg": ["Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "Can I reactivate a card?", "Why was I charged a fee for my card payment?", "Why did I have to pay extra because I paid with my card?", "can the delivery be specific to my needs?", "There is a fee for a transfer, please explain that to me.", "Why is top up not working for my apple pay app", "The card has suffered a security breach.", "what is the amount of disposable cards I can have?", "How is this transfer supposed to work? It's not working for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged more than I should have been?", "pos": "Why do i have an extra fee on my statement?", "neg": ["I got charged twice with a duplicate card. How do I resolve this?", "How can I fund another account with my American Express?", "What do I do to verify a top-up?", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "Will it cost extra to add money to an international card?", "What are the rules for a top-up?", "The wrong exchange rate was used for my cash withdrawal", "Can you show me where to link the new card?", "How do I verify the source of my funds?", "Can my daughter also have a card issued in her name, but linked to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "pos": "Is the 1 pound charge I can see an error or an incorrect entry?", "neg": ["I attemped a transfer and it didn't go through.", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "I have one other credit card from the US. Do you take it?", "Where is my credit card that was to be mailed?", "Is there a fee for transferring money", "I tried to use my debit card, but the payment did not work.", "My withdrawal is pending, why?", "i want to get my salary deposited as pesos?", "How did you guys get your exchange rate?", "Why do I get a fee every time I transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why i'm I being charged an extra pound", "pos": "What is this €1 charge?", "neg": ["Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Do you offer disposable virtual cards too?", "Whats the max I can top up", "Do you have a list of businesses that accept this card?", "Where can I order a card when I am in China?", "My account transfer was not cleared.", "I've been waiting for a refund where is it?", "What are the steps to activate the card, as it does not seem to work?", "How long do bank transfers take to clear", "I can't get into the app with the passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why was i charged a small amount", "pos": "How come there is an extra fee on my statement?", "neg": ["What is the length of a transaction completion?", "How is the exchange rate doing?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "How do I know when my new card is going to arrive?", "Tell me what the steps for the identity checks are", "Why are my purchases from this morning still pending?", "Why is the transaction to my friend still pending?", "I see a direct debit that isn't mine? How can I get my money back?", "Why did the bank reject my transfer?", "How do you do currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged an extra pound.", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["I didn't cancel my card payment.", "I don't recognize this debit transaction in my billing statement?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Transfer was declined.", "I lost my phone. What do I need to do?", "I still don't have a card. How do I get one?", "Can both Visa and Mastercard be chosen?", "If I want to get an account for my daughter, can I do that?", "My balance didn't change after I transferred some money.", "I think my card payment was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked my statement and am being charged one pound. Where did this charge come from?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["Cancel my transfer, please.", "My funds are not transferring to my bank. Why is this not working?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Where do I find my PIN for my new card?", "I desperately need to transfer something from China, Please give me the wait time.", "I need a disposable virtual card.", "I have a transaction that shows multiple times.", "Is it possible to refund an item?", "Where can I find the auto-top up feature?", "I would like to receive instructions showing the verification process for top up cards.."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my transaction have an added fee?", "pos": "I see a charge of 1L I do not recognize on my statement", "neg": ["Are there any places that I can't use the disposable cards at?", "Why did I get declined during a transfer?", "Why am I charged to get money from the ATM?", "Can my password be reset if I do not have it?", "Can I get support?", "How long does it take for my id to verify?", "I tried to deposit a cheque into my account and it is not letting me.", "In regards to the PIN of the card?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "Why am I charged whenever I withdraw cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "pos": "Why is it showing that my account has been charged a dollar that is showing as pending?", "neg": ["What is the foreign exchange rate you will apply?", "Explain why my card payment wouldn't go through.", "Can my children open an account?", "Is there a way you can have money from a purchase I made refunded to my account.", "What countries do you operate in?", "Can you tell me where to find top up by cash deposit?", "What should I do if I lost my phone?", "I can't enter my passcode.", "Help me cancel a transfer.", "Help me verify my identify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a  €1 fee on my account I didn't authorize", "pos": "Why is there a pending hold on one pound on my statement?", "neg": ["There are strange transactions on my account.  What should I do if I think someone stole my details?", "What types of fiduciary currencies are supported for tenure and exchange?", "Why can I not transfer money into my account?", "I bought an item at the wrong exchange rate.", "What am i missing to verify my id?", "Which fiat currencies are compatible for exchange and holding?", "Can I use visa or mastercard with your service", "can my husband open an account and transfer money", "My top-up has not posted.", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked my statement and saw a charge of one pound, where is this charge coming from?", "pos": "Why was I charged extra on my app?", "neg": ["I am looking to get a Visa credit card, what must I do to achieve this?", "My ATM card isn't working for a withdrawl", "Are transfers not free? I didn't know I would be charged for transfers.", "Can I already use my account although the identity verification has not passed yet?", "Why is the transfer still pending?  Can I do something?", "Is it possible to get a disposable virtual card as well?", "I couldn't make a transfer", "Is it possible to delete the account?", "I bought something in another country but the exchange rate is wrong", "What do I do if the ATM swallowed my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the extra fee on my statement?", "pos": "I was overcharged one extra pound!", "neg": ["I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "Can an apple watch be used to tup-up?", "How long does it take for pending to go through", "Why is my transfer still pending?", "I used my card and there was a fee", "My PIN was entered wrong and now I am blocked.  Please unblock.", "This debit is not my transcation. How do I get my money out back?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "How long will it take to receive my money from my transfer transaction?", "My top up card needs verification and I don't know how to do it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason why there is an extra £1 charge on my account?", "pos": "Why did they charge me an extra $1?", "neg": ["is there a way to change name?", "Where do I find my card PIN?", "why did my payment revert", "I would like to know how to transfer money into my account.", "The transfer that I was trying to complete was declined. What was the cause?", "Is it possible to get both Mastercard and Visa card from you?", "Are there ways for other people to send me money?", "How can I top up with my apple watch?", "I wasn't able to do a transfer to an account", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why there is an extra €1 fee in my statement.", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["Are purchases returnable for full refund?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "I am unable to transfer money. I believe it is not working because it states it was declined.", "would I need to pay extra for exchanging currencies?", "What kind of cards are supported?  What currency?", "limits on top ups", "I think the currency exchange that's been applied is wrong.", "Do you give out Visa or Mastercards?", "How much do I have to pay if I want to transfer money?", "i don't see the top-up verification code anywhere"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is  an extra 1£ charge on my app. Why did it charge me extra?", "pos": "There is an extra $1 charge on my statement, why is that?", "neg": ["You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "There's been a transaction to the wrong account.", "Why was I not able to take cash from the ATM?", "How do you do currency exchanges?", "Is a SWIFT transfer acceptable?", "I do not think the pop up went through yet.", "Help, I don't know what the PIN is to my card?", "Do I need to pay more for exchanging currencies?", "Where do I get a disposable virtual card?", "Is it possible to obtain both a Visa and a Mastercard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see I was charged $1 for a transaction.", "pos": "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "neg": ["Why was I charged extra using my card?", "Why won't my transfer go through?", "Whats wrong with my currency exchange?", "Will the PIN come separately?", "Why hasn't the transaction I did to my friend arrive yet?", "My Identity verification hasn't passed yet is it possible to use my account?", "When will my transfer come through?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Can I use your app to exchange between USD and GBP", "Problems with my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra pound charge that is pending?", "pos": "Why would there be an extra charge on my app?", "neg": ["I'm not verifying my identity.", "I've obtained the card, how do I enable it on the app?", "what countries can i use my card in", "what is the cost for exchanging currencies?", "How long do bank transfers usually take?", "Why is it taking so long for my pending transaction to post as cleared?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "My card payment failed.", "Can I convert currency with the app?", "Do I have to verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "pos": "My statement contained a one pound extra fee", "neg": ["Why is my cash withdrawal still pending?", "I added money through a bank transfer and it is not showing in my balance.", "I tried to transfer but it was declined", "I received a decline message on a transfer", "Why wasn't my contactless accepted at the metro?", "I made a card payment which is showing me pending.", "How can you assist on verifying my identity?", "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "The exchange rate was incorrect for an item I bought.", "Apple pay is not accepting my American Express card, can you assist me with this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a €1 charge on my statement?", "pos": "Why is there an extra fee on my statement?", "neg": ["There is a payment in the app I did not make", "How do I transfer cash my into my account?", "Do top-up limits exist?", "I can't find the PIN.", "Can I schedule future top ups?", "How do I go about cancelling a transaction?", "How much are the fees for adding funds using an international card?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "I tried to top up but the app rejected it.", "where can I see who sent me funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I see an extra €1 charge on my statement?", "pos": "Why is there a $1 charge on my statement?", "neg": ["I still haven't received my card in the mail", "Can turn my money into another currency?", "I got the incorrect amount of money given to me from my account", "What countries are you available in?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "What fees do you charge for the standard card?", "I was mistakenly charged a fee for using my card.", "Can I get some help activating my new card?", "Can you tell me your exchange rates?", "Can you tell me why I wasn't able to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my statement show a $1 charge on my account?", "pos": "There is an unexplained $1 charge on my statement, can you please explain this to me?", "neg": ["Is there a way to top-up when it reaches a certain balance?", "Is there any cost to change foreign money to local?", "I was told I would be getting a refund but I have yet to see it", "I keep trying to make a payment, but it doesn't work.", "Why do I have two charges It should only be one charge?", "What does top-up verification do?", "The app doesn't believe its me.", "Will you be adding more currencies in the future?", "think someone is using my card with permission", "I haven't seen the cash yet from the cheque I deposited."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What am I being charged an extra pound when I haven't bought something worth that much?", "pos": "Can you please explain to me why there is an extra €1 fee in my statement?", "neg": ["I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "Why am I being charged a fee on a card payment?", "Why did I get charged a fee, I thought it was free?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "How do I dispute a direct debit on my account?", "Please delete my account and personal information.", "Could you explain why my card payment did not work?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I need my card immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come there is an extra fee on my statement?", "pos": "Why is there a $1 charge on my statement?", "neg": ["What is your currency exchange fee?", "I don't understand why my payment was declined. I thought everything was ok.", "Why was I charged an extra fee from the ATM?", "My account transfer was blocked.", "What is the fee for topping up a US card?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "Why couldn't I transfer to a beneficiairy?", "Why is the exchange rate different than expected on my transaction?", "I've been waiting ages and my PIN hasn't gotten here.", "I just sent money but the person I sent it to doesn't see it. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did a transaction I made charge me $1?", "pos": "what was the $1 fee i got", "neg": ["People are using my debit card - help!", "I think my pin has been compromised, what do I do?", "What are the steps needed to top up with Apple Pay?", "Why am I getting declines when trying to make a purchase online?", "The exchange rate for the money I took out in a foreign country is wrong.", "Are SWIFT transfers supported?", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "What is the cost for currency exchanges?", "What is going on with it saying my card payment was declined?", "I haven't received the PIN yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "pos": "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "neg": ["Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "I want to use my card, how would I activate it?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "Why didnt my top up go through", "Tell me what I should do after my card expires.", "Why was my exchange rate a different amount than usual?", "Where are the cards transported to?", "What do I do?  My card is broken.", "I deposited a cheque with some money, but the balance hasn't changed.", "There is no way for me to prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been charged an extra £1 and I don't know what it's for", "pos": "I was overcharged one extra pound!", "neg": ["How do I get refills to my card when I'm traveling?", "What type of card can I use to top up?", "Should I order a new card before I freeze my original one?", "Can I edit my personal details?", "What are you exchange rates?", "Will I get extra charges?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "The ATM wouldn't let me withdraw cash.", "How do I activate my card, so that I can start using it?", "My money disappeared! Please help??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do i have an extra fee on my statement?", "pos": "I was overcharged an additional pound.", "neg": ["My card is due to expire", "want a new card what are the fees", "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "Help!  My card is stolen.", "Tell me why my card payment was declined.", "I am having trouble with the app recognizing me.", "I need to know where I can withdraw money.", "How do I cancel a recent transfer?", "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?", "I have been charged two times for one transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the 1 pound charge I can see an error or an incorrect entry?", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["how much for topping up by card?", "Which flat currencies are supported for holding and exchange?", "I noticed my transfer was declined.", "How long should I have to wait before I see the transfer in my account?", "My card info was stolen, what do I do?", "I cannot remember my passcode.", "My transfer failed when I tried.", "Why was my cash withdrawal declined by the ATM?", "can i get a virtual card online", "how many virtual cards can i have, i want 8"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my statement have an extra fee?", "pos": "There's a €1 fee on my statement, why?", "neg": ["Where did the money I deposit go??", "How do I close my account?", "My card expires soon, will you send me one automatically?", "My top-up was rejected by an app.", "Will I be charged for receiving money?", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "How do I top up using my card?", "I deposited cash into my account, why do I not see it?", "Transaction refund missing from my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked my account today and saw that I was charged an extra pound that I did not spend.", "pos": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "neg": ["I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "When exchanging currencies, is there an extra fee?", "I have a transfer that was declined.", "Is my new card activated?", "Is it possible to change from AUD to GBP?", "Can you tell me the cost of a transfer?", "How is the exchange rate calculated?", "My account is locked because I used the wrong pin too many times.  Please help.p", "I attempted to get cash in the ATM but it was not authorized", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the extra €1 on my statement for?", "pos": "What is the reason for the extra fee on my statement?", "neg": ["What happened to the transfer I did?", "There's a card payment with a name I don't recognize", "How do I validate my identity.", "I goofed up and used the wrong account.  Please help.", "I need to change my address in the personal details.", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "I can't seem to get my virtual card to work.", "Can I use a disposable virtual card for any purchase?", "How much longer is it going to take to get my new card?", "What currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "pos": "Why was I charged an extra pound?", "neg": ["Is there an age limit to open an account", "Will you send me a new card in China?", "I'm wanting to get a Visa card today.", "what steps do you take to check identity", "Is there a limit to auto top?", "Why was I charged a fee on a cash withdrawal?", "Please let me know how to change my PIN?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "Why was my withdrawal declined", "I was unable to transfer money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's an extra fee on my statement, why is that?", "pos": "What is this extra pound charge for?", "neg": ["I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Can you explain more about why should I verify my identity?", "Can it add money every so often automatically while I travel?", "I'm going to cancel a purchase.", "can i top up from a usa credit card", "What's wrong with my card? The clerk at the grocery store said it was declined.", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Why hasn't my refund appeared on my statement?", "Will this app allow me to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an unexplained $1 charge on my statement, can you please explain this to me?", "pos": "There is a €1 extra fee in my statement", "neg": ["For some reason I am unable to preform a transfer to a beneficiary.", "Is my credit card supported for top-ups?", "If I top up by card, what options do I have re: currency and card type?", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "There's a card payment with a name I don't recognize", "Can you issue both a Visa and a Mastercard to me?", "There is payment showing that I didn't do.", "My Google pay top up isn't working. Help.", "After depositing a cheque my balance did not change.", "Can I do more than 10 transactions with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged an extra dollar on my account and would like to know the reason.", "pos": "Why has another fee been placed on my statement?", "neg": ["What cards do you offer?", "Did you deactivate my card it's not working anymore", "Where can my card be used?", "Can an American resident apply to get a card?", "Explain pending transactions.", "I need my payment in another currency", "For what reason did my top-up fail?", "My bank card has expired, how can I get a new physical card?", "Can I have multiple currencies in my account?", "Are there any places that won't take my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an extra $1 charge on my statement, why is that?", "pos": "My statement shows an extra fee - what is it?", "neg": ["What number of times can I top-up?", "There is no way for me to prove my identity.", "Can I use my Apple watch to fill my gas tank?", "How can I obtain a virtual card?", "ATM only gave me $20 instead of $100", "What should I do if I can't use my card?", "How do I exchange currencies using this app?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "where do i find out about exchange fees", "How long will it take to transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a charge for $1 on my account?", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["What happens if I use my account and my identity verification hasn't finished?", "It's been a week since I ordered my card and it's not here. Please help?", "Do you charge extra for topping up with a debit or credit card?", "What do I do if I can't access my passcode?", "I have a duplicate charge", "How many transactions can I do with my disposable card?", "What currency can I use to add money?", "The app does not believe that I am myself", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I have a payment that shows twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a charge of 1L I do not recognize on my statement", "pos": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "neg": ["My new card came in.  How do I activate?", "why is a transfer to beneficiary not possible?", "I cannot remember my passcode, is there a way to retrieve it?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "I can't find the top-up card verification code.", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "I did a transfer and I was charged a fee that shouldn't be there!", "is there a limit for top up?", "Why check my identity?", "When I went to get cash, it was declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this fee debit on my account?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["My card is not able to be activated how do I get it to work?", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "What do I do if my card is not working?", "How can my friend send money to me?", "Why is the purchase I made this morning still pending?", "I don't know what my passcode is, can you help?", "unsupported transfer declined", "I'd like to get a Visa card, please.", "I did a transfer earlier but see that it failed to go through.", "Why would I need a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "pos": "I got a €1 extra fee in my statement", "neg": ["I have received my American express in apple play, looks like top up has an issue, please help?", "I didn't do a payment and I have it now.", "Why did you revert my top-up?", "How long will it take for my cash withdrawal to no longer show as pending?", "How do I add a card on to the app?", "I made a mistake when making my last transfer, please cancel before it goes thru.", "My PIN was blocked.", "How can I transfer money using my credit card?", "What cards and currencies can I use?", "I checked on google and the exchange rate you are using is really bad. Can you update it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged an extra pound!", "pos": "What is this random charge of one pound doing on my account?", "neg": ["What is taking so long with my refund?", "I need to know what charges I will incur for using a European card for top up.", "Why is the cash withdraw I made shown as pending?", "How are exchange rates calculated at this bank?", "I don't want to use this method to identify myself.", "How can my friend pay me?", "I made a top up yesterday but it's still pending.", "how much is it to exchange currency", "I could not transfer funds to a beneficiary; is there a problem with your software?", "How do I see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "$1 charge in transaction.", "pos": "I was overcharged a pound.", "neg": ["IS there a fee to exchange currency?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "How can I investigate a missing refund?", "There is a withdrawal on my account I didn't make.", "Is there an additional charge to exchange currencies?", "Do top-ups have limits?", "The money disappeared after I topped up my account.", "Am I able to use my American Express to add money to my account balance?", "How much can I top up in a day?", "Where are the ATMs that accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will the $1 charge show as pending?", "pos": "I am inquiring about a $1 charge on my statement.", "neg": ["How do I add a new card?", "Could you help my figure out the exchange fee?", "My card was declined at a restaurant today and I am not sure why.", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "What steps are taken to transfer money into my account?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "Can you tell my why my funds transfer did not work properly?", "When I was transferring money I was charged extra why?", "Can I set automatic top ups?", "Is there a reason my payments are pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find out about an extra fee on my statement?", "pos": "I had to pay one pound more than the set price!", "neg": ["Where is my money transfer?", "I want to get rid of the account, and delete personal information .", "I would like to top up via credit card, which credit cards do you support?", "I have one other credit card from the US. Do you take that?", "I bough an item and the exchange rate was incorrect.", "How do I go forth on transferring a sum of money from one account to another?", "Someone stole my card!", "Why can't I make a transfer?", "Do you process SWIFT transfers?", "How quickly can you get me my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An extra fee of €1 was in my statement", "pos": "Why did they charge me an extra $1?", "neg": ["Where can I find the auto-top up feature?", "People are using my debit card - help!", "Money was taken out without my consent,", "Is there a transaction limit on a disposable card?", "I don't have my passcode to access the app.", "How long does it take transfers from Europe to complete?", "Why was I charged when taking out money?", "What kind of businesses will take my card?", "How long does it take for a new card to ship?", "Can I have it by a certain date?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "pos": "My statement contained a one pound extra fee", "neg": ["Why did I get charged for a transfer?", "I added money but my top-up wasn't processed by the app.", "This debit is not my transcation. How do I get my money out back?", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "It seems like a transfer is pending.", "What's taking my top-up so long?", "Can I get a Visa instead of a MasterCard?", "what is the status of my refund", "I need my card ASAP!", "Why do you need to perform identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you also have this extra fee on your statement?", "pos": "I noticed an extra pound charge?", "neg": ["I want to get my hands on one of those virtual cards!", "Can you tell me why I was charged extra when I withdrew money?", "What happens if the ATM gives me the wrong amount of money?", "What should I do when my card reaches its expiry date?", "I found a charge on my debit that I did not make.", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "I've completely forgot the code to get into the app.", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "How long until the card arrives?", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When did I get a $1 extra fee on my statement?", "pos": "I see a $1 charge in a transaction.", "neg": ["Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "I messed up and made a transaction using the wrong account.", "I bought something that I need a refund for.", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "Is there anywhere I can't use my card?", "I really want a physical card. How do I get one?", "I want to set up an auto top-up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did the  €1 fee in my statement come from", "pos": "How come I was charged a transaction of $1?", "neg": ["Can I add money to top up my account via a bank transfer?", "Does it matter which card I use", "I want to return an item for a refund can I do that?", "What is my source of funds?", "what is the price of a transfer?", "Can other people top up my account?", "What's the top-up limit?", "My Identity verification hasn't passed yet is it possible to use my account?", "Fix my top up", "Can you issue both a Visa and a Mastercard to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing and extra 1$ charged to my account and wanted to know about it.", "pos": "I was overcharged one extra pound!", "neg": ["Why did you cancel my card payment?", "I used an ATM and wanted to know why I was charged an extra fee.", "On the card that is coming, what's the tracking info?", "How long do I have  to wait for my transaction to be completed?", "How do I verify my source of funds?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "How quickly can I transfer something to China?", "Do I have a Visa card as an option?", "Are there any specific cash machines that I have to go to in order to change my PIN?", "It looks like my top-up was cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement contained a one pound extra fee", "pos": "The $1.00 has still not been reverted as indicated in the previous email.", "neg": ["A strange card payment, I do not recognize it.", "Why is it failing to top-up?", "I am not able to make a purchase because there is an issue with my card", "how do I get a disposable virtual card?", "Can you tell me the countries you operate in?", "What are eligible holding and exchange currencies?", "Help me verify my identification.", "You operate in which countries?", "Do I have a limit to the number of top-ups per day?", "Can you please tell me how long it takes for the transfer to be available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you guys charge me an extra €1?", "pos": "why does my statement contain an extra fee?", "neg": ["There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "Will there be a charge for topping up by account with a SEPA transfer?", "I can't find my card!  What should I do?", "Is there a fee associated with using foreign exchange ATMs?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "Why can't I use this beneficiary?", "My card still hasn't been delivered", "Am I able to have a card sent to China?", "Why hasn't my transaction been completed?", "When the time is right will this automatically replenish my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see an extra $1  charge on my statement, why is this?", "pos": "Why do I see an extra £1 charge on my statement?", "neg": ["Why is there a payment showing twice?", "Do you convert to Euro?", "I don't see the transaction I made to a friend on my account.", "I used my card to top up but it's saying it is still pending. What does this mean?", "what is the price of a transfer?", "How is my ATM deposit not available yet?", "I can't find my PIN anywhere.", "I'm interested in getting a card. How does one go about doing that?", "The app says my transfer failed", "I'd like to order an additional card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "pos": "There is a charge for an additional pound.", "neg": ["How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "The transfer that I was trying to complete was declined. What was the cause?", "What is the length of time for money to reach the account?", "Please help revert my transaction from this morning.", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "Why is my payment still pending?", "I paid with card and I was charged a fee", "Do I have to go to an actual bank to change my PIN?", "What currencies are approved to add money?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this extra fee on my statement.", "pos": "why does my statement contain an extra fee?", "neg": ["when will I get my refund?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Does this program take SWIFT transfers?", "Is EUR one of the currencies you deal with?", "when i travel can it top up automatically", "I got charged two times for a transaction", "I have a new card and need to activate it", "Why do I have a transaction showing multiple times?", "The correct exchange rate wasn't given to me for an item I purchased.", "I've been waiting for a refund to show up and I don't see it on my statement yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged $1 in a transaction.", "pos": "I just looked at my app and it seems I was charged extra, why is that?", "neg": ["When will my cheque be processed?", "What is the wait time until money reaches my account?", "How can I check on the delivery status of my card?", "There's a payment in my history I don't recognize", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "What are the disposable card limits?", "Do I get Visa or Mastercard?", "I logged in wrong and am blocked, how do I log in?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "How can I add a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was made to pay an additional pound!", "pos": "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "neg": ["tell me how I can order my card.", "What do I do to verify my source of funds?", "I could not get my card to work at a shop.", "What are the restrictions of the disposable cards?", "How much would it cost me for a bank transfer to top up my account?", "I would like an extra card.", "For some reason my card payment hasn't worked. what can I do to look into that?", "How can I get a virtual card for a one-time transaction?", "How do I unlock my account after typing in the wrong PIN too many times?", "I need a Visa card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It appears I have a fee in my statement.", "pos": "How come I was charged a transaction of $1?", "neg": ["I have been waiting for my top-up to complete and it still hasn't gone through.", "What do I do if my card expires soon?", "I cannot use my PIN.", "How can I check to see where my funds come from?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "My foreign currency exchange has been applied incorrectly.", "I can't get cash from the ATM!", "My card was refused", "After I transferred money the balance remained the same.", "Help!  I fear that my card was stolen,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an additional fee showing on the statement I received?", "pos": "What is this $1 charge on my account?", "neg": ["Can I use my card in Austria?", "What locations are cards delivered to?", "why was my payment reverted on the app", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "My card hasn't arrived yet. What do I do?", "What do I need to do in order to get a new card?", "Help! I need to cancel a transaction.", "How do you come up with your exchange rate", "what is the price of a transfer?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a charge for an additional pound.", "pos": "What is this €1 charge?", "neg": ["I topped up last night but don't have any funds, why not?", "Am I able to track a card that has already been sent?", "I was charged a fee when I transferred my funds, why?", "How can I verify my top up?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "I lost my card, what do I do now?", "I can't get the top-up to work! What's going on here.", "If I need delivery on a certain day, is that something that could be accommodated?", "Why was I charged a fee on a cash withdrawal?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an extra small charge on my card! What do I do?", "pos": "Why do I see an extra fee on my statement?", "neg": ["It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Do you have any accounts for children ?", "What are the reasons for my beneficiary not being allowed?", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Who can I speak with regarding a lost card?", "Reason for my card to decline", "am afraid someone may have gained access to the info on my card.", "How do I reverse a transaction on my account?", "I need to stop a transaction that I made.", "I have young kids. Can they use this service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my card been charged an extra pound?", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["Help me use American Express to add money to the account.", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "My card hasn't arrived yet. What do I do?", "Is there an age limit for opening an account?", "I could not get the top-up to go through", "I thought you guys offered free transfers. Why was I charged?", "My card payment was reverted", "my phone was taken yesterday, what should I do about my account?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it showing that my account has been charged a dollar that is showing as pending?", "pos": "Why would there be an extra charge on my app?", "neg": ["I wanted to withdraw $100 from the ATM but I only got $20", "Can I choose between Visa or MasterCard?", "Why do the top-ups need to be verified?", "How do I change my AUD into GBP?", "I have a cash withdrawal that I do not recognise.", "My physical card is not working", "My top-up never worked", "Can I use my card at an ATM?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "am suspicious of my card's security"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "pos": "why does my statement contain an extra fee?", "neg": ["My accounts been charged a payment for something I didn't make.", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "What should I do if my card payment was cancelled?", "What is the process to create a disposable virtual card?", "I have been waiting for my top-up to complete and it still hasn't gone through.", "What do I have to do to prove my identity?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Do the disposable cards have a transaction limit?", "cancel my account", "Is it possible to hold money in different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did they charge me an extra $1?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "Why isn't my refund on my statement?", "I found my card, how can I use it again?", "I am not happy with your company. Please delete my account asap.", "At what age can a person open an account?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "Do I need any kind of proof for the identity check?", "Where can I go to find out how to verify my identity?", "When I went to get cash, it was declined!", "Why am I being charged extra when I withdrew money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has another fee been placed on my statement?", "pos": "Why do I see an extra £1 charge on my statement?", "neg": ["I want to know your exchange rates.", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "How long does a transfer take?", "How much are the fees for adding funds using an international card?", "What do I do if I can't access the app?", "Where are the ATMs that accept this card?", "Can I get an auto Top-up?", "Help!  There is a cash withdrawl on the account that I didn't make!", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "I would like to top up my account automatically. How do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "pos": "why is there a service fee on my statement?", "neg": ["Do you have a return policy?", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "How long does it take for a transfer to reach my account?", "How can I get a disposable virtual card?", "Unable to use my American Express with Apple Pay to top up my account", "Someone must have found my card details as I don't recognize these transactions.", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I think there's a purchase at a store that I didn't go to.", "Where do I find the auto top- up?", "Is it possible to exchange currencies on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a $1 charge in a transaction.", "pos": "What is the $1 transaction on my account?", "neg": ["Can I choose what card I can use", "Why has my withdrawal not posted?", "What do I need to do to cancel a transaction?", "What are the charges for recieving SEPA transfers?", "Why is it I am charged an extra fee when I use the ATM?", "Reverted top up", "\nWhich cash machines will allow me to change my PIN?", "Can you please explain how bank transfers work?", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "What reasons would a topup fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why is there a service fee on my statement?", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["I think my pin has been compromised, what do I do?", "I did a transfer.  What is the extra fee?", "Help me find the transfer that I did.", "Is it possible to exchange currencies?", "do i have to wait for a physical card before i get my pin", "I got less cash than what I specified at the ATM.", "Seems like my top-up has failed", "Do you provide currency exchange to Euros?", "what is the average wait for transfers", "Am I able to get a refund for a purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "pos": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "neg": ["how do I ask for a physical card?", "When will my top-up be completed?", "I am seeing in the App a diret debit that its not mine", "I would like to get your card in EU. Is that possible?", "Are physical card available?", "Will I see the transfer in my account within the week?", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "I'm not able to withdraw money from the ATM but I'm not sure why.", "How long does it take for my top up to clear?", "How old do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was overcharged an additional pound.", "pos": "How come there is a $1 extra charge on my statement?", "neg": ["Where do I unblock my PIN?", "Is there a limit to auto top?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "What are the current exchange rates?", "what is the fee for topping up by card?", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "My ATM transaction was cancelled.", "Can I order a disposable virtual card?", "IS there anywhere that a card cannot be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The $1.00 has still not been reverted as indicated in the previous email.", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "Can I top up for free using a European card?", "I am having trouble with the app recognizing me.", "I can't input my pin again.", "Why is the payment on my card still pending?", "Where is my missing cheque I deposited?", "What flat currencies do you support for holding and exchange?", "I was blocked by using the wrong pin too many times, can you help me?", "I have lost my phone or it has been stolen.", "I need money put into this account from another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["My PIN has been blocked.", "I did a cash deposit to my account, but I am not seeing it on my statement.", "What does the decline message mean", "My friend deposited $100 into my account, but it is not showing up!", "Can you tell me what countries you offer support for?", "What do you charge to top up US cards?", "When will I see my cash, since I already deposited my check?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "Will I need a new card or can I put my old card back into the app?", "One of my payments was doubled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wrongfully charged one pound.", "pos": "There's a €1 fee on my statement, why?", "neg": ["Am I permitted to have a spare card?", "What are the currencies that are accepted to add money?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "Can we skip verifying?", "I want to top up my account with a cheque", "Explain why a card payment would be cancelled?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "is it possible to cancel transactions?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "pos": "My statement shows an extra fee - what is it?", "neg": ["I want to do a cash deposit to top up. How do I do this?", "I moved so I need to change my address. How do I do that?", "Tell me how to change my details.", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "My transfer was not approved", "I need multiple cards per day, and they all have to be disposable.", "I would like to get an item refunded", "Google Pay isn't working. What is wrong?", "Why am I getting charged more for using my card?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a €1 fee on my statement, why?", "pos": "Do I have a $1 extra fee on the statement?", "neg": ["I am seeing unathorized transactions in the app, on my account.", "What steps do I need to take to exchange currencies?", "If I were to do a transfer, what is the rate for that?", "A false direct debit payment is showing in my app", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Is it possible to transfer money to my credit card?", "If I want to get an account for my daughter, can I do that?", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "What would be a reason my transfer got declined?", "How long is the transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just looked at my app and it seems I was charged extra, why is that?", "pos": "Why have I been charged an extra pound?", "neg": ["Please tell me which fiat currencies you support.", "Hey I thought transfers were free.  Why are you charging me?", "Why was my PIN blocked?", "What steps should I take before my card expires?", "What do I do?  My card is broken.", "I am not satisfied with your company and wish to delete all accounts immediately.", "Your machine took my card. How do I get it back?", "What are the guidelines for the disposable cards?", "What is the Top up rate charge for using a card in the US?", "Why is my top up not completing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged $1 in a transaction?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["Hi, I have done a topup, but my money was reverted. Please look into this issue.", "Please give me both a visa and a mastercard.", "How do I top up with a cheque?", "What do I do if I have forgotten my passcode?", "What is the procedure for me to get more cards on my account?", "What are the steps that I need to take to activate a new card?", "How long does a European transfer take?", "I asked for cash but I did not receive all the funds", "I didn't receive the correct exchange rate for an item that I bought.", "It declined my transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had to pay one pound more than the set price!", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["What's the limit for auto top-up?", "I sent some money but the intended recipient says it hasn't arrived", "how do I ask for a physical card?", "I tried to used my card in a shop and the transaction was declined.", "How do I order a new card if my current one is about to expire?", "How do I find my PIN?", "I want a virtual card that is disposable", "There was a direct debit I don't recognize.", "I'd rather not use my physical card, how can I get a virtual card?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An extra pound was charged!", "pos": "My statement shows an extra fee - what is it?", "neg": ["Is there a way to use a cheque to top up my account?", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "How do I modify my account details?", "I have been charged twice on my statement.", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "How long does it take to activate the card, as it does not look like its working?", "Is there a way for me to check my balance?", "Why hasn't the transaction I did arrive yet?", "The applied exchange rate is wrong for the cash I got abroad."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee on my statement for?", "pos": "€1 was in my statement as an extra fee.", "neg": ["I got a message that I cannot name X as a beneficiary.", "this verifying the top up is annoying", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "How can I tell the source for my available funds?", "How can I change my password?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I want to top up from my Apple Watch, can I?", "How do I use a check to top up?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "My order hasn't shown up yet, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra fee charged?", "pos": "Why does my statement show an extra fee?", "neg": ["Please help me get a Visa card.", "Why did my transfer not work?", "There is a payment that I was charged two times for.", "Is it possible to change from USD to GBP with your App?", "How long until my new card gets here?", "My account isn't showing a transfer I made.", "What do I do if I have exceeded all my PIN tries?", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "I am unable to access my app due to forgetting my passcode.", "I have lost my phone."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have no idea why there is a dollar that has been charged to my account.", "pos": "I got a €1 extra fee in my statement", "neg": ["Is verifying my identify important?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "What, if any, is the limit  for auto top-up?", "The cash abroad exchange rate is applied wrong.", "What are the steps for depositing cash into my account?", "Is there a reason to why I was charged twice for a transaction?", "Why is it saying my card payment is declined when I made it?", "Will my GPB update my salary", "I would like to terminate my account.", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "pos": "In my statement, there was an extra €1 fee", "neg": ["There is a payment in the app that I did not approve", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "Do I need to re-apply to order a new card when my old one's about to expire?", "Someone might be using my card.  What should I do?", "When should I expect my card to arrive?", "Can I exchange currency to Europe?", "My card payment still pending", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "I don't have the device I used to log onto the platform so I can't access it.", "How are your exchange rates calculated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this €1 charge?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["Can you tell me why my top-up failed?", "Why did my card get charged twice for a transaction?", "It looks like my card payment was sent back.", "I bought a product a week ago, but may need to return it.", "I would like to change my address.", "When I purchased a product in another country the currency exchange was incorrect.", "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "I need another card for a member of my family. Is this possible? How soon can I get one?", "Are top-ups unlimited?", "Is it okay to hold money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my statement show an extra fee?", "pos": "I do not know why I was charged for the $1 transaction.", "neg": ["How does your app transfer the money", "My money transaction hasn't arrived.", "I can't figure out why a transfer is still pending?", "How long does it take for a top up to go through", "How can I close my account?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "My card isn't here yet.", "Explain pending transactions.", "Why hasn't my friend received the money i sent them yet?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I look at my statement there is an extra fee, that is for what?", "pos": "Do I have a $1 extra fee on the statement?", "neg": ["What's the closest place to withdraw money?", "Why is the cash withdraw I made shown as pending?", "Would you give me a mastercard and visa?", "Can i top up by card?", "I noticed a duplicate charge on my statement.", "How long does it take for a transfer to reach my account?", "How long will my transaction take?", "I desperately need to transfer something from China, Please give me the wait time.", "How can I change my old pin to a new one?", "I noticed my exchange rate was incorrect when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "pos": "Why is there a pending hold on one pound on my statement?", "neg": ["Need help to get my card to work.", "I'm not sure how disposable virtual cards work. Please help.", "If I order a new card, how much will it be and how long will it take me to get it?", "What should I do if my card doesn't work?", "Help, I don't know what the PIN is to my card?", "How would I be able to make changes to my personal details?", "What if my top up is reverted?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "How can I exchange AUD for GBP?", "I'd like more info on getting a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged an extra pound for no reason. Why is that?", "pos": "Can you tell me what this fee is on my statement?", "neg": ["Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "I want to delete my account. How do I do this?", "What are the restrictions of the disposable cards?", "I live in America, but I would like a card.", "I tried to top-up but it got denied.", "How do I verify my source of funds?", "Can I add money in intervals to my account?  I will be traveling.", "I lost my phone. Can I use my card without the app?", "do i need to add money before i order a card", "stolen phone, what should i do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a $1 charge on my statement?", "pos": "I was overcharged a pound.", "neg": ["Can someone in the US have a card?", "Am I going to be charged for receiving  money?", "Could you explain your rules for ATM fees?", "The app can't verify my information for identity proofing purposes.", "The ATM wouldn't let me have my money.", "There's a card payment with a name I don't recognize", "How do I terminate my account.", "why have i not got my new card?", "Why was I charged twice for the same transaction?", "Tell me why my card payment was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this $1 charge on my account?", "pos": "My statement shows an extra fee - what is it?", "neg": ["Why isn't my money from a check deposit showing?", "Why did my top-up fail?", "It says pending status for my payment. Why?", "Can I change my PIN without going to a bank branch?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "At which locations can I order a card?", "My card needs to be activated.", "I deposited a check, but haven't received the funds for it.", "Contactless payments need to be enabled for my card.", "I lost my phone and need help so someone doesn't access my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged extra on my app?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["How do I cancel a transfer?", "Do you know when the withdrawal will show?", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "What retailers accept my card?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "I recently bought an item using my card and I was charged an extra fee why is this?", "How do I dispute a debit that I didn't make?", "It appears my transfer was declined.", "Why is my payment declined? It looked like everything worked ok and my account was fine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain to me why there is an extra €1 fee in my statement?", "pos": "Is there a reason there's an extra fee on my statement?", "neg": ["Why did my top-up not get approved this time?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "What do I do about my expired card?", "I'd like to order another card", "Is there any way I can get more physical cards to use with my account?", "Can I add funds directly from my Apple Watch?", "Why is my card payment still pending? It should have gone through already.", "I did a transfer but its still pending", "Where'd the rest of my cash go from the ATM", "Why do we need to verify top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In my statement, I got a €1 extra fee.", "pos": "I wanted to know about a pending dollar that is on my statement.", "neg": ["I found a transfer fee - is that correct?", "How do I know where my money comes from?", "The item i bought exchanged rate was incorrect.", "Is there a limit to auto top?", "Help me order my card.", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "I have another card from the U.S. Will you be able to accept that one?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "A card has been sent to me, how do I track it?", "Could you send me and up date on the arrival of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["I have a cash withdrawal that I don't recognize.", "How do I edit my personal details?", "Is it possible to order a virtual card?", "Where do I go to activate my card?", "When can I expect my refund?", "how do i get a new card", "Why would I receive an error that my transfer isn't possible when I've done it before?", "Transaction showing up many times.", "What are the steps to verify identity?", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have a $1 extra fee on the statement?", "pos": "Why did I get a $1 extra fee on the statement?", "neg": ["Can I change my details because I moved?", "I see an unfamiliar payment on my statement.", "My phone has been stolen.  How can I make sure no one uses my account from it?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "I am under the impression that my top up is still pending", "Will you charge me for topping up with a European card?", "Can I convert currency with the app?", "How to receive the actual card", "How much does it cost to exchange my balance into a foreign currency?", "My account isn't showing the refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In my statement, there was an extra €1 fee", "pos": "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "neg": ["How long until I see a cash withdrawal?", "Why has my top-up failed?", "Why did using an ATM cause me to be charged an additional fee?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "Will this card work all over the world?", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "I attemped a transfer and it didn't go through.", "My transfer hasn't arrived", "My card payment didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I see an extra £1 charge on my statement?", "pos": "Why is there a 1 euro fee on my statement?", "neg": ["how can the money machine keep my card what do i need to do?", "Is there a way to view the history on where my funds came from?", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "I just looked over my statement and I don't recognize the name of a card payment.", "I can't get the ATM to give me any cash", "Where do I find the verification code for the card I'm topping up?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "Do I have a say when it's delivered?", "A foreign purchase I made has the incorrect rate applied to it.", "Why was I charged a fee for withdrawing money off my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am inquiring about a $1 charge on my statement.", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "How long will delivery to the US take?", "What are the countries that you operate in?", "How can I verify the top-up card?", "I lost my card, what do I do now?", "I can't find my PIN anywhere.", "Why have I been charged a fee for card payment?", "What does the decline message mean", "Can I setup top ups in advance?", "How much can I top up in a day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "pos": "€1 was in my statement as an extra fee.", "neg": ["How do I use the disposable cards?", "How much can I top up in a day?", "Do you accept cash?", "i have used my card online before and wasn't charged, why am i charged now", "Shouldn't my new card be here by now?", "I got notified that my top up has been reverted. Why?", "where can i have a virtual card", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "what is the limit for top-ups?", "When is a payment I made with my card going to clear>"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what was the $1 fee i got", "pos": "I do not know why I was charged for the $1 transaction.", "neg": ["When will my top-up be completed?", "Please help my find out why there is an odd direct debit in my records.", "What is the reason my payment was not accepted?", "I was charged too many times for one transaction.", "I was charged several times for something", "What do I do to verify my source of funds?", "I don't know what pending transaction means.", "Can I request a refund", "What factors effect the exchange rate?", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was overcharged a pound.", "pos": "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "neg": ["to cash withdrawals charge me?", "What currencies can I not hold many in, if so what are they?", "My cards were stolen", "What steps do I have to take to change my PIN?", "I entered the correct pin but I still couldnt get funds.", "Can you change my currency to EUR?", "How can I add physical money to my card?", "I need to close my account.  Your company is terrible!", "What is the verification code for my top up card?", "How do I top up using my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did this extra €1 fee on my statement come from?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["I can't get cash from the ATM!", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "Someone might have had access to my card.", "My friend wants to send me money, can she?", "I dont know what happened, but my payment was cancelled", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "I need to transfer some money, can I use my credit card?", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "How can I tell if an AMT will take this card?", "Can you tell me where my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement shows an extra fee - what is it?", "pos": "What is this extra €1 fee about?", "neg": ["I'm having problems with ID verification", "I would like to change currency", "Explain pending transactions.", "I have a cash withdrawal that says it's pending, why?", "I'm not sure what to do about the PIN, because I don't have one yet.", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "My app says I withdraw money from my account from an ATM.", "What fiat money can I used in the exchange and holding?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "How long is a transfer in the pending status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed an extra pound charge?", "pos": "Why is there an extra fee on my statement?", "neg": ["My PIN number was incorrect, and I can't access it.", "How long do transfers take to show up in my account?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "I see cash in my app but I did not get it.", "I need my payment in another currency", "Can I order another card?", "Why couldn't I transfer to a beneficiairy?", "The company is no good, please terminate my account.", "I would like to use top-up with my Apple Pay.", "How do I deposit through bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra €1 fee in my statement?", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["Is it normal to see a fee for transferring money?", "Will my card work at all merchant locations?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I wondered if multiple currencies is okay?", "Please explain the exchange rates.", "What happens if my card payment is cancelled?", "Why can't a beneficiary receive a money transfer from me?", "When will I see my cash, since I already deposited my check?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "My transfer isn't in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a €1 extra fee in my statement", "pos": "How come I was charged a transaction of $1?", "neg": ["Do you know the process how to activate my card?", "I have been overcharged.", "How do I get a refund for something I bought?", "I attempted to get cash in the ATM but it was not authorized", "What do i do to get a physical card?", "I purchased this item and would like a refund", "Can I add money in intervals to my account?  I will be traveling.", "Why is my transfer taking so long to complete?", "Will I know which exchange rate I will get?", "How long do I wait for a transfer from the United States?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what these extra charges are on my statement?", "pos": "Can you tell me what this fee is on my statement?", "neg": ["I'm still waiting for the top-up!", "My card got charged twice for the same thing!", "When can I expect my card?", "What do I do if my disposable virtual card doesn't work?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "why do you verify the top up", "Is there a reason why a recipient might not see my money transaction", "Are there limits with top-up?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "the exchange rate for my withdrawal is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come there is a $1 extra charge on my statement?", "pos": "Why is there a 1 euro fee on my statement?", "neg": ["I am not satisfied with your service.  Close my account.", "Why can't I transfer money to a beneficiary", "Why is my friend not getting a transaction arrival yet?", "Will my other US credit card be accepted?", "There is a direct debit payment on my account that I didn't authorize.", "I enetered the wrong information, I need my account unblocked How do I do that?", "My identity verification is not working.", "What do I need to do to correct this failed transfer?", "Why is there a fee for my transfer?", "How do I use a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I was charged a transaction of $1?", "pos": "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "neg": ["How fast can I transfer something from China?", "Where can I pay with my card?", "Can another family member hold a card for this account in addition to mine?", "Why are you charging me a transfer fee?", "I tried to make a transfer and it didn't work.", "I would like to terminate my account.", "I need a new card and I live in the United States.", "How do I get this damn virtual card to work?", "The app failed to verify me.", "When I got cash I believe that the exchange rate was wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason for the extra fee on my statement?", "pos": "I am being charged a pound out of nowhere. What is this?", "neg": ["My payment is taking a long time to go through.", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "When can I expect delivery?", "I am not able to see the card PIN anywhere?", "I withdrew cash and was charged. Why?", "How do i top up my google pay?", "I don't see a refund in my account.", "How long do I have  to wait for my transaction to be completed?", "I haven't received the PIN yet.", "How old does my daughter need to be to have her own account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the $1 transaction on my account?", "pos": "I was overcharged one extra pound!", "neg": ["My card payment doesn't work.", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "I need to have an item refunded.", "Can I get an actual card", "How do I prove I am who I am?", "Can I check my recent refund in my statement?", "How do I know what my PIN is?", "The app isn't letting me log in, but my info is correct.", "I need to verify my identity. How do I do that?", "I did a money transaction and dont have a receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a 1 euro fee on my statement?", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["A transaction I did to my friend hasn't arrived yet, why?", "Why was I charged for getting cash?", "i would like to dispute a direct debit payment", "something is wrong with my exchange rate charge", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "How can I pay for top-ups?", "What is the time frame for european transfers?", "Where are the cards delivered to", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "pos": "I wanted to know about a pending dollar that is on my statement.", "neg": ["I see money go out that I didn't withdraw.", "I lost my phone and need help protecting it.", "There are funds showing in my app that I did not receive.", "There is a direct debit patentp that I haven't authorized.", "At what cash machines can I change my PIN?", "I've made a bank transfer but the money doesn't seem to be in my account.", "I would like to return my purchases", "My transfer to an account failed.", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "Which countries does your service work in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does the €1 fee mean?", "pos": "I was overcharged one extra pound!", "neg": ["I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Should my top up still be pending?", "can I use it all over the world?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "What is the age limit for an account?", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "How do I cancel a transfer?", "What are the steps for my friend to send me money?", "What is the proper way to activate a card?", "What is this cash withdrawal on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had to pay a pound more than I anticipated!", "pos": "I was overcharged one extra pound!", "neg": ["Help me delete my account.  I am not satisfied with the service.", "I did a transfer to my account, but it hasn't shown up", "Is there a way to see where my money originally came from?", "How do I verify my identity online", "There is a withdrawal in my account I didn't make.", "If my card payment isn't working what do I do?", "Can I transfer money to my account with the app?", "Can you give me a virtual card?", "I can't see a verification code anywhere", "I enetered the wrong information, I need my account unblocked How do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not know why I was charged for the $1 transaction.", "pos": "Why have I been charged an extra pound?", "neg": ["Can I use my card for online payments?", "My wallet was taken and I see that someone is using my card!   Please help me!", "Can I use my social security card as a form of identity?", "Do all businesses take this card?", "I found the exchange rate for my cash withdrawal is wrong", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "I attempted to get money in cash but it was refused!", "Why did I not get the amount of money I requested?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I still want to use my account but haven't verified is that OK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to know about a pending dollar that is on my statement.", "pos": "Why have I been charged an extra £1?", "neg": ["What are your supported countries?", "I can't get my card out of the ATM, what should I do now?", "I'd like to have extra cards. Will I have to pay for that?", "What is the reason my top-up is still pending?", "Reasons for top up cancellation.", "Can I write a cheque to top up?", "How do I fix a payment that was reverted", "After I transferred money the balance remained the same.", "Why was I unable to finish this transfer?", "What is the timeframe for a transfer in Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "pos": "Why is there a pending hold on one pound on my statement?", "neg": ["Please help!  There was an extra fee when I got cash.", "The item i bought exchanged rate was incorrect.", "What should I do with my stuck ATM?", "Why does it cost more to pay with my card?", "Where's my top up code?", "Can you tell me why my transfer is failing and help resolve?", "How long until my new card gets here?", "Does the app top up automatically?", "How do I transfer funds directly from my credit card?", "why is top up pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra fee on my statement?", "pos": "Why do I see an extra fee on my statement?", "neg": ["What ATMs can I use this card?", "How do I use the app to exchange currencies?", "Tell me if there is a limit to top-up.", "I urgently need to transfer something from China. How long can I expect it to take?", "What cash machines will let me change my PIN?", "I would love one of the virtual cards!", "Help me verify my identity.", "My salary is in GBP, is this something I need to configure?", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "€1 was in my statement as an extra fee.", "pos": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "neg": ["I used my card to top-up but the money is gone!", "can i get a card if I live in the usa?", "I can't get the top-up to work! What's going on here.", "is there a limit to top up", "Do I have to use bank approved ATM's", "I need to know where this charge is coming from?", "I have a pending payment on my card.  Why?", "Does a discount apply if I exchange currencies frequently?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "I'm not able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "pos": "I just checked my statement and saw a $1 charge, why is it there?", "neg": ["I need to check status as my friend hasn't got money I sent.", "How much can I withdrawal in one month without incurring fees?", "how do i setup my apple pay", "What is with the need to have all my ID information?", "Help me unblock my account.  I entered the PIN wrong too many times.", "My payment for my card is not working", "There is a fraudulent payment!", "how can i add money from my amex card", "Why am I getting charged more for using my card?", "Do you charge a fee on currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a pending hold on one pound on my statement?", "pos": "Why have I been charged an extra pound?", "neg": ["How long does transfers take?", "How do I use a cheque to top up?", "is apple pay a top up service?", "Will I be charged for transfers?", "My account shows a direct debit charge that I have never seen before", "I can't log in", "I am interested in a Visa or Mastercard. Do you offer them?", "where are the transfers originating", "I would like to exchange currencies on the app. How do I do this?", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an extra pound?", "pos": "There is an extra 1£ charge on my app. Why did you charge me extra?", "neg": ["My card payment had the wrong exchange rate", "I would like open a second card for my daughter, how can you assist me?", "I requested a refund but can't see it.", "Where do I go to change my account details?", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "I have an unknown charge.", "What is my source of funds?", "When will I get a new card when I order it, and how much will it cost.", "Where can I activate my card?", "I deposited money but my balance hasn't been updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get a $1 extra fee on the statement?", "pos": "I was overcharged one extra pound!", "neg": ["Why is my card payment still pending? It should have gone through already.", "My card expires soon", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Can you please explain how bank transfers work?", "How long does it take for a top-up?", "I need a disposable virtual card.", "Can I get information on topping up?", "When I got cash the exchange rate was wrong", "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am being charged a pound out of nowhere. What is this?", "pos": "Can you tell me why I was charged $1 for a transaction?", "neg": ["How do a reverse a duplicated charge?", "I had a card payment that was declined.  Why?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "\nI can't seem to be able to use my card\n\n\n", "i need a virtual card", "What happens if the ATM gives me the wrong amount of money?", "Why do you need to perform identity verification?", "One of my card payments has reverted", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a €1 extra fee in my statement", "pos": "Why would there be an extra charge on my app?", "neg": ["Can my children get an account?", "Is there a way to lookup where funds came from?", "Is my card broken? I can't get cash out of the ATM", "In the US, how long is the wait for a transfer?", "I only got some of the cash I requested from the ATM", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "my phone was taken yesterday, what should I do about my account?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "Will you guys charge me for topping up by transfer?", "I am looking to delete my account. I'm not happy with the service provided by you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what this fee is on my statement?", "pos": "I was overcharged one extra pound!", "neg": ["Is there a fee for sending additional cards?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "How do I verify my source of funds?", "Is there anywhere I can't use my card?", "Why am I getting a fee on a card payment?", "What is the charge for exchanging currency?", "I cannot remember my passcode, is there a way to retrieve it?", "I tried using my card, but it doesn't work.", "What's the procedure for canceling a purchase?", "What is the virtual card and how can i get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an extra 1£ charge on my app. Why did you charge me extra?", "pos": "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "neg": ["My PIN got blocked, help.", "What is this fee for card payment?", "how long until a cash withdrawal will show on my account", "To deliver to the US, how long will it take?", "I need to cancel a transfer I made.", "What's the maximum amount I can top up my card with please?", "Does the app allow for exchanges between currencies?", "How can I see the progress of delivery of the card that was sent?", "Who do I talk to for transactions debited twice?", "Why did my top-up not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this extra €1 fee about?", "pos": "I just checked my statement and saw a $1 charge, why is it there?", "neg": ["what are your exchange rates at?", "My money transfer has not yet occurred", "How come my top-up didn't go through instantly, like it usually does?", "Transaction showing up many times.", "Tell me how to setup a new PIN.", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "my money, where is it coming from?", "How do I verify my top up?", "Can I use my American Express card with Apple Pay?", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason there's an extra fee on my statement?", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["Can you issue both a Visa and a Mastercard to me?", "Can you tell me what I need for identity validation?", "I would like open a second card for my daughter, how can you assist me?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "Please help me with my card.  It won't activate.", "Delete my account please. Now!", "Can you tell me why I can't make any transactions?", "Someone took my card without permission", "should i add money via bank transfer instead", "Please send my card as quickly as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "pos": "I just checked my statement and saw a $1 charge, why is it there?", "neg": ["What about an auto top-up, is that a option?", "How long will my ATM withdrawal be pending?", "Why is my contactless not working?", "Can I get a refund on an item?", "can i get a card if I live in the usa?", "I think my card payment was cancelled. What happened?", "Can you tell me when my money transfer will go through", "Do I have to manually top up once I'm too low?", "How do I authenticate my top-up?", "My PIN is locked, how do I unlock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "pos": "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "neg": ["Is there a possibility to open an account for my sons and daughters?", "Has my card been lost in delivery?", "I noticed additional charges when transferring?", "Is there any reason my cash withdrawal still shows as pending?", "Can I top up my card with other cards?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "How do I unblock my card?", "How do I access the virtual card?", "Will you be adding more currencies in the future?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "pos": "Why would there be an extra charge on my app?", "neg": ["How can I hold and exchange fiat currencies?", "I seem to of forgotten my passcode.", "I just got my new card, how do I activate it?", "I think there's been an unauthorized cash withdrawal from my account.", "Can I use American Express?", "Can you please explain the topping up transfer process?", "How long does it take for the money to show up in my account?", "How can I dispute a direct debit transaction?", "I get a \"decline\" message when doing a transfer", "What about an auto top-up, is that a option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I was charged $1 for a transaction?", "pos": "Why do I see an extra fee on my statement?", "neg": ["Where did my deposit for my source of funds come from?", "Why was I charged an extra fee when doing a transfer?", "For topping-up is there a charge?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "I made a transfer and was charged extra. Why?", "Is it possible to get a disposable virtual card as well?", "I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?", "Why am I not able to withdraw cash from this ATM?", "Can you tell me when the transfer will be completed?", "I'm interested in holding and exchange for flat currencies, what do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "pos": "Why have I been charged an extra £1?", "neg": ["Are there any express fees if i want my new card faster?", "I'm not sure why my card didn't work", "I took out money from the ATM and it's still showing as pending?", "Why is my card payment cancelled?", "Do you supply both Visa and Mastercard?", "I think my card is stolen!", "I would like more physical cards", "can i use both visa and mastercard", "Why am I being charged a fee on a card payment?", "What is the rate for exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged a pound for something that appears on my statement", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "why couldn't I use my card at a store?", "Please assist me with activation.", "Top-up is not working", "The app does not recognize who I am.", "My balance didn't change after I transferred some money.", "Should I be seeing a fee applied for my money transfer?", "After I deposited my cash, I still don't see it in my account.", "The app is showing a direct debit payment that I never made", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this extra pound charge for?", "pos": "why does my statement contain an extra fee?", "neg": ["I am unable to transfer money. I believe it is not working because it states it was declined.", "Where are the virtual cards?", "Can it add money automatically while travelling", "I want to use my American Express for adding money into my account.", "How can I obtain a virtual card?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "May I get an account for my daughter?", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "Is there anyway to use a cheque to top up?", "Can I get a card although I'm not in the UK"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged an extra £1?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["Where do I scan my card?", "Why couldn't I transfer to a beneficiairy?", "How can people transfer money to me?", "I want a reason as to why my beneficiary is not allowed?", "I lost my phone, what should I do?", "Why was I charged twice?", "I am unaware of what my password is.", "Will I be able to get both a visa and a mastercard?", "What are the steps I need to do if I have a stolen card?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged an extra pound?", "pos": "why does my statement contain an extra fee?", "neg": ["It seems like my card payment didn't work.", "I'm still waiting for a money transfer to show.", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "Can exchanged be made to EUR?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "What do I do if my phone was stolen?", "Where is the top-up verification code located?", "My card did not work at store.", "My cash deposit isn't in my account. What happened?", "How can I check if I have received a refund if it is not yet on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why does my statement contain an extra fee?", "pos": "I was overcharged one extra pound!", "neg": ["I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "what is the age limit for opening a new account", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "What is the maximum transactions for one disposable card?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "What other currencies can I hang onto?", "What's going on with my card? I've tried multiple times and it never goes through.", "Will this app allow me to exchange currencies?", "My transfer did not work, what was the reason?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I see an extra fee on my statement?", "pos": "Why would there be an extra charge on my app?", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "What should I do if my physical card isn't working?", "Help Me!  I lost my card.  What should I do?", "What do I have to do to get my PIN unblocked?", "where is my new card?", "I got my card now, how do I make it show up in the app?", "Where is the cash I deposited?", "Am I allowed to get an account for my daughter?", "how can i track card you sent", "I did not make a direct debit payment as listed on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["My card couldn't complete a transfer, why?", "My card is about to expire.  How do I get a new card?", "Why couldn't I transfer funds to my beneficiary?", "I need a quick transfer from China.  How long would that take?", "Is my PIN sent separably?", "I was wondering, Can I get my pay in another currency?", "My recipient hasn't received the money", "Why has my card declined", "Help me unblock my PIN.", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this random charge of one pound doing on my account?", "pos": "I was overcharged one extra pound!", "neg": ["I'm still waiting for my transaction.", "Is there a reason my payment is still pending?", "A payment is pending", "What businesses can I use this card with?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "How do I edit my details?", "What is the most efficient way to activate my new card?", "Can i make transactions before identity verification?", "Why did I get charged for withdrawing cash?", "Where do I go to fill out the identity form?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a strange transaction for £1 on my statement, what is that?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["How long does it take for pending to go through", "is there a foreign currencies charge?", "How old do you have to be?", "Why has my card declined", "The exchange rate was messed up from the ATM", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "Can I update my details?", "\nI can't seem to be able to use my card\n\n\n", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "I don't know where the top-up verification code is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just checked my statement and saw a $1 charge, why is it there?", "pos": "I was overcharged one extra pound!", "neg": ["I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "My top-up appears to be pending.", "Can my salary be received and transferred to my current currency in my country?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "Why was I unable to complete my transfer?", "my google pay seems to be acting up.", "Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.", "Can I start an account for my kids?", "Which currencies will you exchange?", "I need to transfer some money, can I use my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would there be an extra charge on my app?", "pos": "I was overcharged one extra pound!", "neg": ["i live in portugal. do you operate here?", "How can I order a card?", "Why do you need so much information about me", "What is going on with it saying my card payment was declined?", "Will I be able to top up by cheque?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "Why doesn't my card work for any transactions?", "I don't have the device I used to log onto the platform so I can't access it.", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I question today's exchange rate for rubles into pounds. I was hoping for a better return."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been charged an extra £1 and I don't know why", "pos": "I was overcharged one extra pound!", "neg": ["I made a mistake and need to cancel a transfer.", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "I need to change my personal details in my account.", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "I've been waiting since Friday, where is my money?", "What are the steps to get my card back that was kept by the ATM?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "I would like to cancel a purchase.", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "I would like to top up my account with a bank transfer, is that allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "pos": "What is the reason my cash withdrawal is still pending?", "neg": ["i made a payment with my card and was charged a fee, why would you do that", "I no longer want to transfer funds, can we cancel that transaction?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "What is the estimated wait time on a US transfer into my account?", "Any charges applicable for new card?", "I tried entering my passcode and it isn't working. Can you help?", "Why can't I transfer to an account?", "I thought you guys offered free transfers. Why was I charged?", "I cancelled my card payment", "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "pos": "I made a deposit in the ATM and it has not cleared", "neg": ["I got notified that my top up has been reverted. Why?", "What is the cost and time frame of getting a new card?", "Will you charge me more if I top up with an international card?", "Currency exchanges have any extra fees?", "What is the reason my payment was not accepted?", "Can I choose my card scheme?", "What do I do if I do not recognise a cash withdrawal?", "My money hasn't been transferred yet.", "Is there a fee to order a physical card?", "I don't understand why my payment was declined. I thought everything was ok."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my withdrawl to cash still pending?", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["My app says I made a withdrawal, but I didn't.", "why are all my identity details required", "What is the refund process?", "I would like to change to a different currency.", "Please help me find my top-up verification code", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "Why is  my  top  up for  my  new account  not  instant", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "What is this extra fee?", "How long will an urgent transfer from China take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "pos": "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "neg": ["I was informed that transfers were free. I noticed I have a fee but why?", "Where do I have access to a virtual card?", "I have a direct debit on my records that is strange and I need help.", "Why can't I see my funds after I topped up?", "What is the process to link the new card?", "If my top-up didn't transfer, what went wrong?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "How can I make my card ready to use?", "Why is there extra cash in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my cash withdrawal take", "pos": "Explain pending transactions.", "neg": ["Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "I am not supposed to be charged a cash withdrawal fee, but I was.", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "How are foreign exchange rates determined?", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "Why did I have to pay extra because I paid with my card?", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "On a card payment, why is there a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my cash withdrawal pending?", "pos": "My cash withdrawal says pending, why?", "neg": ["I left my phone at the hotel.", "How do I know it is a Mastercard ATM?", "How do I re-order a damaged card?", "The wrong exchange rate was used when I purchased an item.", "Where do I get a disposable card", "you got the exchange rate wrong for my cash withdrawal", "Where can I order a card?", "I need to update my demographics.", "Can I use visa or mastercard with your service", "why do i need to verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my ATM withdrawal still pending?", "pos": "How do I get my cash withdrawal to show?", "neg": ["Where are the Mastercard ATMs?", "i don't see the top-up verification code anywhere", "How many top-ups am I allowed to do?", "Why is  my balance not updated?", "My cheque is taking a while", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Who can I speak with regarding a lost card?", "Can you help me transfer funds from another bank account to this account?", "What is the top-up limit on my cards?", "When will my transfer move from pending to confirmed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my ATM withdrawal be pending?", "pos": "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "neg": ["I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "I cannot get my virtual card to function.", "Why was my ATM withdrawal cancelled?", "What do I do if I do not recognise a cash withdrawal?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "My card would not work at a shop.", "Has my top-up been cancelled?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "I would like to top up via credit card, which credit cards do you support?", "There is a payment I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should my cash withdrawal still be pending?", "pos": "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "neg": ["Will you charge me for exchanging foreign currencies?", "When will I see my cash, since I already deposited my check?", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Why has my top-up been reverted?", "I am still waiting for the cash to be returned from a cheque I deposited!", "I think my card is lost.  What do I do?", "What exactly is the exchange fee?", "How do I exchange currencies using the app?", "i tried to withdraw money but was told i didn't have funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "pos": "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "neg": ["Is my card activated?", "Which fiat currencies are supported by you?", "I did not charge my account for that transaction.  That's an error.", "Where is the closest ATM to me?", "When will my card be here?", "Is there any way for you to find my card?", "I want to reactivate my card, I found it after thinking it was lost.", "I already made a transfer and want to cancel it, how do I do that?", "Why does my transfer keep generating an error message?", "How much would it cost me for a bank transfer to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I took out some cash from the ATM but it is still showing the transaction is pending.", "pos": "Why is my cash withdrawal still showing as pending?", "neg": ["Is there a fee to top up by bank transfers?", "is there a way to see where funds come from", "How can disposable cards be used?", "I was only given $20 when I tried to get $100", "Can I update my details?", "I should not have been charged a fee for cash withdrawal.", "Why hasn't the transaction I did arrive yet?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "How can I open an account for my children?", "I have a new card and I need to activate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My atm withdraw is stillpending", "pos": "my cash withdrawal has not come out of my account yet.", "neg": ["How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I needed cash from the ATM but I couldn't get it.", "Where can I find how to change my name?", "I have exceeded all my PIN tries", "I deposited money but my balance hasn't been updated yet.", "Do you have the option for a disposable virtual card?", "Is there a fee for topping up by charge card?", "Can I add other people to my account, so they can top up?", "What do I do if I detect fraudulent use on my car?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "pos": "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "neg": ["my card details could be stolen, as i didnt make these transactions", "I still do not see the cash deposit in my account from last week. Why?", "What is the length of a transaction completion?", "what documentation do I need for the identity check?", "When will I get my card shipped to me?", "What's the card you sent me's tracking number?", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "Can I use top-up with Apple pay?", "What countries do you operate in?", "I did not receive the correct amount of cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal says pending, why?", "pos": "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "neg": ["Can I automatically top-up when traveling?", "Do all businesses take this card?", "There's an extra fee on my statement, why is that?", "How do I update my address?", "How do I delete my account? I am dissatisfied with the service.", "How is my PIN sent?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "I noticed that i got charged extra for using the card.", "Where's the button to top up with a cheque?", "Can I get support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "pos": "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "neg": ["Using international ATMs messes up the exchange rate.", "I can't use my card for anything", "My payment has been declined several times.  Can you help me?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "How can I order a card?", "Where are your cards delivered to?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "The wrong exchange rate applied to my cash withdrawal.", "What reasons would cause my card payment to be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I took out money from the ATM and it's still showing as pending?", "pos": "Why is the cash transaction still showing as not completed?", "neg": ["How do I initiated a bank transfer to top up?", "Why is my identity verification process not working?", "I don't recognise a Direct Debit payment", "I don't recognize this debit transaction in my billing statement?", "I don't know where this debit transaction on my statement came from.", "Can I link your physical card", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "am i able to receive my salary this way?", "Is my account accessible even though my verification of my identity has not passed yet?", "What retailers accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal isnt showing on my account", "pos": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "neg": ["My PIN has been blocked.", "My bill shows the same charge more than once", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "please help my transfer go through", "My statement has not shown my refund.", "Where can I check to see where the money in my account came from?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "There is a €1 extra fee in my statement", "Somebody used my card without my knowledge!", "There must have been a mistake, why was I charged an extra pound?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "pos": "What should I do if I see a withdrawal is pending?", "neg": ["My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "When are you going to transfer the money?", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "Now that I have my card, how do I connect it to the app?", "How do I track the card you sent me?", "Could you tell me why my cash withdrawal was declined?", "I did a transfer to my account, but it hasn't shown up", "I'm confused as to why my transfer is still listed as pending on the website.", "Can I change my PIN at any ATM?", "Can I change my PIN on holiday?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long until a cash withdrawal will show on my account", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "Activate my card", "How old do my kids need to be to use your service?", "Do I need to verify my top-up card?", "i don't see the top-up verification code anywhere", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Can I get a new card in China?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "Where do I find our how to get a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long before I can see that my cash withdrawal has taken place?", "pos": "Why is my withdrawal from the ATM still showing as pending?", "neg": ["Where can i top my card for free?", "Is my card broken? I can't get cash out of the ATM", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "Why can't I withdraw funds from my account?", "I thought you guys offered free transfers. Why was I charged?", "How many ATMs will take this card?", "Is it possible for me to change my PIN number?", "I did a transfer and was charged a fee that I shouldn't have been!", "Why hasn't my transaction completed?", "Can you give me the restrictions of the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does a cash withdrawal show as pending?", "pos": "What does pending mean on a cash withdrawal?", "neg": ["My account seems a bit off and getting weird charges.", "Do you have a list of businesses that accept this card?", "I have a payment in my statement that is off", "Someone might have had access to my card.", "Has my top-up gone through?", "How can my friend pay me?", "How long will the $1 charge show as pending?", "Can I set automatic top ups?", "Is it possible to change from AUD to GBP?", "Who do I contact if there is a direct debit that I did not create."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is a transaction still pending?", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["Where do I get a virtual card?", "I made a cash deposit and the balance wasn't updated.", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Will you help me unblock my pin after putting in the wrong pin too many times?", "How can correct Top up with the app to work correctly?", "What should I do if the atm eats my card?", "How much will I be charged for exchanging foreign currency", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "My money hasn't been deposited yet. When will it be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "pos": "my cash withdrawal has not come out of my account yet.", "neg": ["Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "I can't get the ATM to give me any cash", "What can I do to verify my card?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "What do I do if I got the wrong amount at the ATM?", "If I want to select a new PIN what do I do?", "Can I have a refund for one of your products?", "For what reason did my top-up fail?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "They is a payment I don't recognize on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long will my cash withdrawal be pending for?", "pos": "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "neg": ["How long should it take for my top-up to finish? I've been waiting a while.", "I am planning activating my card was it possible?", "I heard you have an auto-top up option, where do I find that?", "There's a $200 withdrawal on my statement that seems fishy to me.", "Where is the top-up verification code located?", "I can't log into my account because I lost my password", "What do I owe for a new card?", "My card payment has the wrong exchange rate", "Is there a reason why my virtual card won't work?", "Cancel my transfer, please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm concerned because my cash withdrawal is pending.", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["why was a transfer declined", "Can I use google play as my primary app to Top up?", "How can I open an account for my children?", "Disaster, I've totally forgotten my passcode, can you help me?", "I attempted to enter my pin to many times.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "Help!  I forgot my password.", "I see a fee that I think was charged because I paid by card.", "Which fiat currencies are supported?", "Where can I find the auto-top option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a cash withdrawal be pending?", "pos": "Cash withdrawal has been pending, why is it so?", "neg": ["How will I know when I can use the auto top-up feature?", "The ATM did not give me my card back?", "How can i make my card active?", "What should I do once my card expires?", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "What does it mean if my top-up has not gone through?", "Shopping on line I was declined when trying to buy something.", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Why have I not yet received my virtual card?", "My card is about to expire, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a withdrawal waiting.", "pos": "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["A duplicated payment was made for something.", "I don't remember my passcode?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "Am I allowed to transfer money to a beneficiary?", "I want a real card", "Why have I been charged for pulling cash out of my own account?", "Tell me if there is a top-up limit.", "I want to revert a transaction I did this morning", "What is the procedure for me to get more cards on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for my cash withdrawal to no longer show as pending?", "pos": "How do I get my cash withdrawal to show?", "neg": ["I want to know which currencies and cards are supported, can you provide a list?", "Can I exchange currencies with the app?", "Show me how can my friends top up my account.", "Please tell me why I was charged additionally when I used the card.", "How would I use a bank transfer for topping my account?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "Can you help me find the virtual card?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "how many transactions can go on a disposable card?", "Is there a cash withdrawal fee? Because I just got charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "pos": "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "neg": ["A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "I believe my top up is still pending", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "What does it cost to receive a SEPA transfer?", "I sent some money and the account hasn't recived the transfer I made.", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "Can I tell if my top off didn't work?  It doesn't seem to have.", "the money i transferred didnt arrive", "Why has my beneficiary been denied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "pos": "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "neg": ["I'd like like to know where I can order a virtual card?", "Why has my payment been reversed?", "My card won't work right now.", "Can an apple watch be used to tup-up?", "Can I top up my balance with a cheque?", "Who do I make a check out to if I want to top off my account?", "Can you tell me what the cash withdrawal is in my statement?", "Will you guys do Visa or Mastercard?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "I made a cash deposit to my account but i don't see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the cash withdrawal under pending?", "pos": "Its been several days and my cash withdrawal is still pending. Why?", "neg": ["can i use my app to get a virtual card", "How do i access the auto top-up option?", "So, my transfer is showing as pending, when will it actually go through?", "For adding money, which currencies do you accept?", "I need to get a disposable virtual card?", "My new card has arrived, what's the activation procedure?", "I need to transfer money into my account, and I don't know how to do that.", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "My Identity verification hasn't passed yet is it possible to use my account?", "Can I quickly send a transfer from China?  How long will it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["How long will a transfer be pending for?", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "Can I transfer money to my card via bank-transfer?", "The amount of cash I received was not the full amount", "If I ordered my new card last week, how much longer should I wait to receive it?", "Is there an additional cost to exchange currencies?", "How do I top up my account with a bank transfer?", "Can I use top-up with Apple pay?", "My pin needs unblocking, unblock it please?", "Why isn't my id verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does it still charge me even though I was unable to withdraw money from the ATM?", "pos": "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "neg": ["Why do I have a charge for an ATM withdrawal? I thought these were free?", "How do you determine exchange rates?", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I got an cancellation error when I was topping up.", "Why can't my ID be verified?", "Do you charge extra for exchanging currencies?", "I don't think I made this transaction on my statement", "I think my pin has been compromised, what do I do?", "why do I have to show my ID"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is my ATM deposit not available yet?", "pos": "I made a cash withdrawal and it is still listed as a pending transaction.", "neg": ["How long before a check I send clears?", "What should I do if my card doesn't work?", "What types of fiduciary currencies are supported for tenure and exchange?", "Why does it show that my transfer is still pending?", "What's the limit on total number of cards I can have?", "Which ATMs am I allowed to get money from?", "Am I able to use Apple Pay?", "Why am I being charged more on exchange with things I bought abroad?", "I got cash abroad and the exchange rate applied is wrong", "Why was I charged an additional fee when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal shows pending, why?", "pos": "I got some cash in the ATM but its still pending", "neg": ["I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "What is the verification process used for?", "Can I get information on topping up?", "In regards to top-ups, can I do them via Google Pay?", "I haven't received my virtual card yet, do yo know why?", "I am not satisfied with your company.  Close my account.", "Can I auto top if I'm low on funds?", "Why didnt my top up go through", "I purchased something while traveling, and the exchange rate applied was wrong.", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "pos": "How long will it take for my cash withdrawal to stop pending", "neg": ["My top up card needs verification and I don't know how to do it", "Card payment is still pending, why is that the case?", "The ATM did not give me as much cash as I requested.", "How do I link one of your card that I already have?", "How can i get new card?", "I can't log in with this passocde", "What is the length of time for one of these items to come to the U.S?", "I had an unexpected fee", "I want a Mastercard, instead.", "I need my card as quick as possible"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i withdrew cash and dont see it reflected on the balance", "pos": "My withdrawal is pending, why?", "neg": ["Is there a fee for topping off a US card?", "Why am I seeing a direct debit thats not mine?", "tell me how I can order my card.", "I want to know how to transfer money with my credit card", "Help me order my card.", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "There must have been a mistake, why was I charged an extra pound?", "How much are the fees for adding funds using an international card?", "Is the PIN sent in another message?", "Why did my top-up fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash I got at the ATM is still in my account.", "pos": "Do you know when the withdrawal will show?", "neg": ["What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "Why has my card been charged an extra pound?", "I would like to report an issue with my product and want to get it refunded", "My card is needed soon", "I was given the wrong exchange rate when getting cash", "Is American Express supported for adding money into my account?", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Am I allowed to change my PIN anywhere?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "My card payment was cancelled it seems."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My withdrawal is pending, why?", "pos": "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "neg": ["how long will it take for my transfer to stop pending", "Please give me a Mastercard instead.", "I think I have an extra transfer charge.", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "When I got cash the exchange rate was wrong", "I live in the US and I would like to get a card. How do I go about getting one?", "Is there a fee for a SEPA transfer", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "I can't see a verification code anywhere"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you let me know why my cash withdrawal is still pending?", "pos": "What is a pending cash withdrawal?", "neg": ["How can I find out where the funds are flow?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I would like to invalidate my account.  I am very disappointed with your services.", "There is no way for me to prove my identity.", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "The card payment didn't work", "Why is the exchange rate on my card payment different than I expected?", "If I top up by transfer, am I going to be charged?", "I enetered the wrong information, I need my account unblocked How do I do that?", "Is the card welcomed by everybody?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are cash withdrawals pending?", "pos": "withdrawal pending meaning?", "neg": ["I sent a payment but it isn't showing up in the app", "Why is verifaction required for my Identity?", "Why was I not allowed to do a transfer to a beneficiary?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "What are the restrictions of the disposable cards?", "Do i have to top-up with my credit card before I can transfer?", "What should I do if I don't know my password?", "I want to change my account details.", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason my cash withdrawal is still pending?", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["is it just visa or can i also use mastercard?", "Can I choose my card scheme?", "Why was I charged an additional fee when paying with card?", "What do I do if I have forgotten my passcode?", "What ATMs use this card?", "Why is it taking so long for my pending transaction to post as cleared?", "Will I be charged for adding money by transfer?", "how is it possible to add another card to account", "I bought something in another country but the exchange rate is wrong", "I did a money transaction and the recipient doesn't see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "pos": "My cash withdrawal is showing as pending, why?", "neg": ["Why is a transfer I have still pending?", "I need to change my home address.", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "why has a transaction to a friend been delayed?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "How can I change my account details?", "My cash withdrawl has the wrong rate of exchange.", "I bought something with my card and I was charged a fee", "Is there a way to use this app with a disposable virtual card?", "How do I link a new payment card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not seeing recent cash withdrawal on my account.", "pos": "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "neg": ["My card is no longer lost. How do I enter it back into the app?", "Why is my balance still the same after a cheque deposit?", "How do I activate my card to start using it?", "Change my pin?", "I have an unfamiliar direct debit in my statement.", "I want to add money to my international card, so are there any fees charged to do this?", "I no longer have my phone, what should I do?", "Can I open up an account for my child?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "Can you help me with proving my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I see a withdrawal is pending?", "pos": "How long until I see a cash withdrawal?", "neg": ["When I use my card, it says decline?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "There is a fee for a transfer, please explain that to me.", "Can I change my PIN at any ATM?", "Why hasn't my cash been deposited yet?", "After my checque or cash deposit, my balance didn't update.", "I see cash withdrawal activity in the app that is not mine.", "Where do I unblock my PIN?", "My payment was stopped", "Can I get a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["What do i do to get a physical card?", "How simple is it to transfer money into my account?", "I paid with card and was charged a fee that shouldn't be there!", "When will my transfer move from pending to confirmed?", "Payment I did not make.", "Are there downsides to using a disposable virtual cards?", "I was attempting to top up with my card but the money has vanished!", "How much does it cost to get more cards?", "A transfer was not allowed to an account.", "What's the deal with verifying the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "pos": "Explain pending transactions.", "neg": ["Make me understand why I am charged an extra fee when I use the ATM.", "How long is a delivery to the US?", "I would like to use top-up with my Apple Pay.", "Can I open an account for my children?", "The payment I made with my card is not showing up.", "Can I get more cards just incase?", "I am on vacation in Spain and need to change my pin.", "Why has my transfer been declined?", "Why should I have to prove my identity?", "i need to trace a deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "pos": "Why is the cash withdraw I made shown as pending?", "neg": ["The app doesn't think it's me.", "I was unable to activate my card.", "The transger I tried to make failed.", "Top up did not work on the app.", "When will my money be in my account?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Why does a top- up need to be verify?", "My card appears to have never arrived?", "use my credit to add money", "why do I have an unknown payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "pos": "Why is the cash transaction still showing as not completed?", "neg": ["There is a Direct Debit that looks suspicious.", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "What locations allow me to withdraw money?", "Why did withdrawing money cost me extra?", "I just topped up, and the app denied it.", "I'm not sure what to do about the PIN, because I don't have one yet.", "Why did my transfer to a beneficiary fail?", "Please tell me if I'm going to be charged for sending out more cards?", "How do I get a refund for an item I bought?", "How do I access the option to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until I see a cash withdrawal?", "pos": "What is a pending cash withdrawal?", "neg": ["If I can, I would like to get both Mastercard and Visa from you.", "Is auto top up a provided service?", "Why do we need to verify top-up?", "I did not get the right exchange rate while getting my cash out.", "I recently bought an item using my card and I was charged an extra fee why is this?", "I can't get the ATM to give me any cash", "I have trouble proving my identity.", "Verify top-up card help?", "why did i only get 20.00", "How can I receive my salary with a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean to have a pending cash withdrawal?", "pos": "my cash out is still pending", "neg": ["Can I schedule future top ups?", "I'm having money transferred from Europe, how long will this take?", "The balance hasn't changed yet after depositing a cheque with some money.", "I would like to cancel my purchase.", "I lost my wallet and all my cards were in it.", "The top-up card is verified how?", "Help me order a new card that's going to be expired soon.", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "My card couldn't pay in a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ATM withdrawal is taking forever", "pos": "When will the cash that I put in the ATM be cleared from pending status?", "neg": ["how do i get a new card", "Why is my top-up pending?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "What do you need for the identity verification", "My card seems to not be working at all.", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Please explain to me the process of getting a virtual card.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "How can I add money automatically?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "pos": "How long does it take for cash withdrawals to hit my account?", "neg": ["Please help me with the activation of the new card.", "What is the process for activating my new card?", "I bought something and I take issue with the exchange rate applied.", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "When will I see an updated balance after a transfer?", "Why does top-up need to be verified?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Why did I have to pay an additional amount when using my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "pos": "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "neg": ["Which fiat currencies do you currently support? Will this change in this future?", "I got less money than I asked for.", "where exactly does money come from", "What locations can I get money from?", "Do I get to have one of those virtual cards I've heard about?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Can I use my card anywhere?", "There is unexpected money in my account.", "What currency is acceptable for a top up?", "What countries are you issuing cards for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain pending transactions.", "pos": "Can you please tell me why my cash withdrawal is still pending?", "neg": ["Do you allow currency exchanges?", "How can correct Top up with the app to work correctly?", "Is it free for top ups?", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "What is the estimated date for delivery to US?", "Are there any fees if I want to add money using an international card?", "Can you tell me what currencies I can use to add money?", "My funds must be verified", "Can I see where my money came from?", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "withdrawal pending meaning?", "pos": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "neg": ["What do I do to unblock my PIN?", "Money was transferred to me and I am unable to see it", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "why did my account decline a incoming transfer", "How can I use my American Express to add money into my account?", "Explain to me how to verify the top-up card.", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "My account seems a bit off and getting weird charges.", "can I top up an apple pay?", "I went to look at my top-up and it was canceled, can you tell me why this happend?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I still have a pending cash withdrawal?", "pos": "Why is the pending status on my cash withdrawal taking so long?", "neg": ["Why was I not able to take cash from the ATM?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "I need help verifying my identity.", "Can you tell me what currencies I can use to add money?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "Will you charge me for topping up with a European card?", "My card is missing.  Please help.", "What's the limit for disposable virtual cards?", "What are the currency exchange fees?", "What all is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "pos": "Why is my withdrawal from the ATM still showing as pending?", "neg": ["What is this extra pound charge for?", "How long until the card arrives?", "Why was my cash withdrawal declined by the ATM?", "Why did the app deny my top-up?", "What was the issue with my topping up?", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "My beneficiary is not allowed?  Why?", "I noticed my exchange rate was incorrect when I got cash.", "there were two of the same charge to my account", "I need mastercard as well as visa"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "Why is my money not in my account. I have already sent it out.", "Why isn't my pending transfer finished?", "How can you transfer my salary to my correct currency?", "I didn't withdraw cash but I see that transaction on my app", "Why did you revert my top up?", "I lost my phone. Can I use my card without the app?", "I happened to forget my passcode", "How much is it to use my US debit or credit card to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the cash transaction still showing as not completed?", "pos": "I made a cash withdrawal and it is still listed as a pending transaction.", "neg": ["Will my other US credit card be accepted?", "Do I have a $1 extra fee on the statement?", "I would like to transfer money into my account.", "Is it possible to purchase more physical cards with my account?", "I did not get the right amount of cash from the ATM.", "What is your maximum top up limit per day?", "How long will it take to receive my money from my transfer transaction?", "Will I receive a new card when mine expires?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "May I get an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a cash withdrawal be pending?", "pos": "What does it mean if my cash withdrawal is pending?", "neg": ["I forgot my code", "Why can't I get cash from the ATM?", "What is the purpose for verifying my identity?", "Help, the ATM didn't give me all the money I requested", "There is a fee for a transfer, please explain that to me.", "Has my top up gone through?", "Would reinstalling the app solve the problem?", "It didn't give me my cash", "Can I increase my top-up maximum?", "What is the procedure for topping up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew cash but it still shows as pending?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["Are visa and mastercard accepted", "Why was a fee charged to me for transferring money?", "Is there a auto top-up option?", "I have been charged an extra pound!", "I need to know what charges I will incur for using a European card for top up.", "Can I pay with my card anywhere?", "I have a transaction showing up multiple times.", "My cash withdrawal was declined, why?", "Why isn't my refund on my statement?", "How do I verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "pos": "Why would a cash withdrawal still be pending?", "neg": ["There's something wrong on my bill. A transfer fee should never have been added.", "do i need to wait to get my card before getting a pin", "I have a card payment which shows as pending", "Can you explain the various transaction times shown on my statement?", "Can I choose the day it's delivered?", "Why was I charged an extra fee when paying with card?", "can I link a card of yours I already have?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "Where can I find top up by cash deposit?", "I wanted $100 but only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a withdrawal waiting to go through.", "pos": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "neg": ["my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "My card payment failed.", "What happens when a payment is reverted?", "The app does not believe that I am myself", "It seems that the rate I got is incorrect.", "After I deposited my cash, I still don't see it in my account.", "My phone was stolen yesterday, can you help me with this?", "I have not been able to use this card.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "Can I use a disposable virtual card for any purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "pos": "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "neg": ["Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "The app says I got cash from an ATM but I didn't", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "I was mistakenly charged a fee for using my card.", "How can I verify my source of funds?", "What is your check-cashing policy?", "What do I do if my card is stolen?", "I use GBP for my salary deposits. Must I set this up somewhere?", "Is there a Mastercard ATM nearby?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the cash withdraw I made shown as pending?", "pos": "Is there any reason my cash withdrawal still shows as pending?", "neg": ["How do I replace a card that's going to expire?", "Why are my payments not working and show pending?", "Your company is lame. Shut down all my account services right now.", "I payed with the card and there was an extra fee?", "Do you charge if I use a European bank card for top up?", "How much does each transfer cost?", "how do i cancel my account", "Why was I charged an extra fee when using the card?", "My new card hasn't came in.", "i dont recognise some of these transactions, i think someone has my card details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my cash withdrawal to show?", "pos": "There should be a cash withdrawal that I haven't seen yet.", "neg": ["How can I choose between Visa and Mastercard?", "Why was my request for cash declined?", "As my kids get older are they able to get set up with their own accounts?", "What are all the fiat currencies that are supported for both exchange and holding?", "how can i transfer money from american express card", "I need a transfer cancelled.", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "How do I cancel a recent transfer?", "What is this extra pound charge for?", "Is my transfer pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is a pending cash withdrawal?", "pos": "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "neg": ["Why would my payment have been returned to my account?", "I got declined when attempting a transfer", "I would like some more physical cards, what is my limit?", "Why isn't the transfer I made to a friend showing?", "Where can I see where my funds came from?", "I have a transfer that was declined.", "I'm not able to verify my identity.", "I'm in China and really need a new card.", "I've deposited a check in my account but the cash isn't showing as available.", "Where do I find my PIN for my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance is not what I thought it was following an ATM withdrawal", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Is it possible that my card payment was reverted?", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "What's the wait time for European transfers?", "Can I cancel a transfer I made", "My card payment has not been withdrawn from my account", "When shipped to the US how long is delivery time?", "When does my transfer from the US arrive in my account?", "Do you provide currency exchange to Euros?", "I think my phone was stolen. What can I do?", "I cannot try my PIN anymore."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account says I have money but I withdrew it in cash.", "pos": "What does a pending cash withdrawal mean?", "neg": ["Please help me.  My card is missing.", "Can i top up by card?", "How do I replace a stolen card?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Soon my card will expire, how do I get a new one?", "Since I just got married I need to change my name.", "Is there something wrong with my card payment? It's been pending a really, really long time.", "I do not have my pin yet", "I want to transfer money with my credit card.", "Is there a problem that makes my payments show pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "pos": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "neg": ["Can the card was sen to me be tracked?", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "I need help finding the verification code on the top up card.", "there is a charge i dont recognize", "I have a payment that is still pending", "I think someone is using my card without my permission!", "I paid with my card so so why was I charged a transaction fee?", "How do I authenticate my top-up?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "what documentation do I need for the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a cash withdrawal to show?", "pos": "How long does it take for a pending cash withdrawal?", "neg": ["Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "Can I order a card?", "How can I exchange currencies using your app?", "I notice there's a pending payment on my card.", "make my account go away", "What is the source of the money in my account?", "My statement has not shown my refund.", "How do I go about verifying my identity?", "Who can have access to top up my account?", "There is a refund missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if my cash withdrawal is pending?", "pos": "Why is the app showing a still pending message on a withdraw that has already been done?", "neg": ["How long will this transfer from europe take?", "Where is the top-up verification code sent?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "What is identity check?", "How do I get a disposable virtual card as well?", "An extra fee has been added to my card payment is this correct?", "The app has rejected my top up.", "I am entering my passcode but getting an error.", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Is there a specific date i can have it delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "pos": "When will the cash that I put in the ATM be cleared from pending status?", "neg": ["My card didn't work at the ATM in Notting Hill.  Is my card working?", "How do I use disposable cards?", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "Is there a top-up limit?", "Where can I check out the source of available funds in my account?", "What are the currencies and cards that are supported with my account?", "Is there a charge for getting more cards?", "At what age can my children use your service?", "My phone was stolen, what should I do?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got some cash in the ATM but its still pending", "pos": "Why is the app showing a still pending message on a withdraw that has already been done?", "neg": ["How can I change my password?", "When will I receive a transfer from europe?", "How do I use a cheque to top up?", "how to exchange currencies", "What areas are cards delivered to?", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "Do I need to verify my top-up?", "I got an cancellation error when I was topping up.", "Is it possible for a person who lives in the US to get a card?", "I did not make this payment that I see in the App."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Its been several days and my cash withdrawal is still pending. Why?", "pos": "How long does it take for cash withdrawals to hit my account?", "neg": ["Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "Can I top up any amount?", "How many different currencies can I have my money in?", "I saw I was charged extra for money I withdrew?", "Why was I charged a fee for using my card", "Editing my personal details", "Is American Express accepted?", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "When will my pending payment finish?", "I added money but my top-up wasn't processed by the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does a pending cash withdrawal mean?", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["I hate this company! Can you delete my account?", "What's the procedure for getting a card?", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "I'm expecting a refund but it's no where to be seen", "How can my account have money transferred into it?", "Why do I need to verify a top-up?", "When I tried to pay in a store my card din't work", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "You applied the wrong exchange rate while I was traveling outside the country."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my cash still pending that I put in ATM?", "pos": "How long will it take for my cash withdrawal to stop pending", "neg": ["Can I receive payments in another currency?", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "How do you exchange currencies", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "How old do you have to be?", "Why are you asking so many questions about me?", "I think I was wrongly charged in a recent transaction when I used my card.", "I paid two weeks ago and just got refunded", "Does your app allow currency exchange from USD to GBP?", "How old do my kids have to be use this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please tell me why my cash withdrawal is still pending?", "pos": "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "neg": ["Why can't I complete my transfer?", "can i get a virtual card online", "Help me use American Express to add money to the account.", "I did a transfer and was charged a fee that should not have been charged!", "What is the meaning of a pending payment?", "I want to have multiple currencies in my account if possible.", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "I am not comfortable verifying my indentity.", "Why is there extra cash in my account?", "How much would an extra card cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["I need to know where I can withdraw money.", "i dont recognize a charge on my card", "How can I check if I have received a refund if it is not yet on my statement?", "How can I update my personal information after moving?", "Why is the identity check involved?", "My disposable virtual card isn't working.", "I have my card, when whill my PIN be available?", "Is it possible for me to change my PIN number?", "Why doesn't my card work for any transactions?", "The disposable cards, what are they for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the cash withdrawal going to show?", "pos": "How long will it take for my cash withdrawal to stop pending", "neg": ["I returned something to a  store but can't see my refund.", "What locations allow me to withdraw money?", "I bought something in another currency, but the exchange rate was incorrect.", "Tell me how to verify a top up.", "I didn't get the all the cash i wanted from the atm", "How do I top-up my card with a cheque?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "What do I do if my card is stolen?", "Can I have a duplicate second card?", "Why was my atm withdrawl declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal is showing as pending, why?", "pos": "Why is my withdrawal from the ATM still showing as pending?", "neg": ["Remove my account immediately.", "What kind of charges should I expect to exchange currencies?", "I did not ask for the amount of cash that I received.", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "Why was I charged a fee to transfer money?", "What went wrong when I tried to do my transfer?", "I want to know about your refund policy.", "If I ordered my new card last week, how much longer should I wait to receive it?", "I need to dispute a direct debit.", "How can I exchange to EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "pos": "When will my cash withdrawal show/", "neg": ["My phone is missing.", "What happened to my Top-Up? It's not reflected.", "If I exchange foreign currency, are there any other charges?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Tell me about the limit for top ups.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "Does Apple Watch support the topping-off of my account?", "Why wasn't my payment to beneficiary X approved?", "My contactless is non-functional."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cash withdrawal has been pending, why is it so?", "pos": "The cash I deposited using the ATM is still pending", "neg": ["Could you tell me about the restrictions that are on the disposable cards?", "I forgot my PIN and now it is blocked.", "How do I activate my card that just arrived?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "What do I do with my \"decline\" message on a transfer?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "is there a charge on withdrawals?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "Can i have a virtual card?", "I have a cash withdrawal that I do not recognise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "pos": "my cash withdrawal has not come out of my account yet.", "neg": ["Why did the transfer fail when I attempted to do it earlier?", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "I want a card, but I'm not in the UK- can I get one still?", "How can I receive my salary in another currency?", "How long does it take to prove my identity?", "Can you tell me what cards and currencies you support?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "How long does it take transfers from Europe to complete?", "Where's the button to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the app showing a still pending message on a withdraw that has already been done?", "pos": "The cash I deposited using the ATM is still pending", "neg": ["Please tell me why I was charged additionally when I used the card.", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "What is the minimum age limit?", "Tell me how to top up my account using bank transfer.", "There's an unauthorized direct debit in my app.", "How do I activate my new card", "I see a direct debit payment on my app that I did not do", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "How do I verify the source of my funds?", "Which ATMs accept this bill of fare ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "pos": "I made a cash withdrawal and it is still listed as a pending transaction.", "neg": ["I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "How to edit personal details?", "How do I verify the top-up?", "What is the function of the identity check", "I made a cash deposit to my account but it is not there", "Currently I can't get my card to work.", "I didn't receive the amount of cash I requested for the ATM.", "Is there a list of ATMs that take this card?", "Why didn't my payment process"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my cash out is still pending", "pos": "My cash withdrawal shows as pending still.", "neg": ["How much is the charge to top up via credit card?", "Did you deactivate my card it's not working anymore", "I do not have the information to verify my identify.", "The service here is horrible, I want to delete my account.", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "There is a payment with my card which i definitely did not do.", "What factors effect the exchange rate?", "Am I able to top up with this cheque I received?", "What do I do if I can't access my passcode?", "Why can't I withdraw funds from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the pending status on my cash withdrawal taking so long?", "pos": "I would like to know why a withdraw I made for some cash shows up as pending.", "neg": ["why did my payment revert", "Where can I see where funds came from?", "Can I have more physical cards?", "Please delete this account.", "I want a refund for my item", "Should my top-up be completed by now?", "Do you limit my top-ups?", "Tell me why my card payment has been declined.", "I need a list of currencies you accept for exchange.", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my cash withdrawal is still not showing, is something wrong?", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["My ATM card isn't working for a withdrawl", "Are you aware of any charges for receiving money?", "What fiat money can I used in the exchange and holding?", "There's a payment in the app I don't recognize.", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "I got a strange fee when I used the ATM.", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "why did i only get 20.00", "What is the fee for topping up a US card?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for my cash withdrawal to stop pending", "pos": "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "neg": ["I ordered my card but it still isn't here", "what is the limit for top-ups?", "Can you tell me where to find my top-up verification code?", "why top up is not working even if I got my American Express in Apple Bay?", "Is there a Mastercard ATM nearby?", "Where is my cash deposit in my balance?", "I'd like to get a Visa card, please.", "My card hasn't arrived yet. What do I do?", "What are the reasons a beneficiary would be denied?", "My card is no longer lost. How do I enter it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why isnt my cash withdrawal showing", "pos": "Why hasn't my withdrawal shown on my statement?", "neg": ["Please could you give me a refund", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I know I'm getting a new card but would like know when I can expect to receive it.", "I was wondering, Can I get my pay in another currency?", "I have used all my PIN tries, what now?", "I shouldn't have been charged but I see a fee, why?", "What is the identity check for?", "Why is my top up not completing?", "What is the delivery time for US?", "I need to close my account.  Your company is terrible!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get cash out of the ATM but it is taking too long", "pos": "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "neg": ["Explain why my card payment wouldn't go through.", "Are there any discounts in exchanging currencies frequently?", "In my app, a direct debit payment that I didn't do shows up.", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "The exchange rate for me was wrong when I was abroad.", "My balance didn't change after I transferred some money.", "The exchange rate was different when I got cash", "Where is the transfer to my account that I made?", "Will my card work at all merchant locations?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my cash withdrawal still pending?", "pos": "Do you know when the withdrawal will show?", "neg": ["Did I not get my refund? I don't see it.", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "Are cards available to those outside of the UK?", "I need to transfer funds from my other bank account into this bank account.", "How long does it take for a new card to ship?", "I found my card that I thought I had lost, I need to reactive it, please help.", "How do I reset my password?", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain to me why a cash withdrawal shows up as pending?", "pos": "What does pending mean on a cash withdrawal?", "neg": ["How can I stop someone from using my card after I lost it yesterday.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "Where do I scan my card?", "Do you receive SWIFT transfers?", "Why hasn't my cash been deposited yet?", "Please help me change my PIN.", "How do I find the PIN?", "How do I close my account, since I'm dissatisfied?", "My transfer has been declined.", "I need help fixing my contactless. It's not working anywhere I go today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In my account I noticed my ATM withdrawal is still pending", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["I need to transfer something ASAP from China, how long will it take to post to my account?", "I have a card payment that I don't recognize. What should I do?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "How much do I have to pay if I want to transfer money?", "Where do I pay with my card?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "What's the earliest time to receive my card?", "How long does it take for a transfer to finish pending?", "My payment was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any reason my cash withdrawal still shows as pending?", "pos": "How long does it typically take for a pending ATM withdrawal to clear?", "neg": ["When will my transfer move out of pending stage?", "Why would the app show a withdrawal that I did not make?", "The wrong exchange rate was applied to me while pulling out cash.", "My card is not working when I try to use it.", "I was checking my statement and my top-up has been reverted", "Tell me what I need to do to activate my card.", "What documents do you need to verify my identity?", "Is there a limit on how many times I can use a disposable card?", "Will you set a limit to my top-up?", "I topped off my card is that something you will charge me for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my cash withdrawal has not come out of my account yet.", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["Is there a charge for using an European bank card for top up?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I can't see my top up in my wallet!", "I no longer want this account, what should I do?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "My PIN has been blocked, what should I do?", "My transfer didn't complete. Why can't I access funds?", "I made a transaction at an atm and was charged extra for it.", "how come my transfer declined", "what currencies can i use to add money to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my withdrawal not posted?", "pos": "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "neg": ["Do you accept credit cards from the US", "Do you have any fees if I want to add money using an international card.", "How long will a transfer from the US take?", "How do I link the new card that I just got from you guys?", "My balance doesn't show my deposit.", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I would like to get a few more physical cards.", "There's a duplicate charge on my account?", "I need a Visa and a Mastercard from you.", "An extra fee has been added to my card payment is this correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it typically take for a pending ATM withdrawal to clear?", "pos": "How long does it take to verify a cash withdraw?", "neg": ["I don't have a way to prove my identity.", "I want to request a physical card", "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Can I get a disposable virtual card?", "How come there is an extra fee on my statement?", "How can I know where my card will be accepted?", "What cards and currencies can I use to top up my account?", "Why are my withdrawals suddenly being declined?", "What is not accepted in order for me to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a pending cash withdrawal?", "pos": "I withdrew some cash, when is it going to show?", "neg": ["Would it be possible for me to get a second card?", "the exchange rate at which my card payment is at is wrong", "What do I do if my payment was reverted?", "I need to transfer to my account and cant.", "How can I transfer money to a beneficiary?", "What do I do when I get close to the expiration date of my card?", "I want to use my American Express for adding money into my account.", "Why has my transfer not arrived yet?", "I would really like a physical card.", "How much longer is it going to take to get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my cash withdrawal is pending, why?", "pos": "I withdrew some cash, when is it going to show?", "neg": ["are transfers to a beneficiary possible", "I would like to change my address.", "How old can one use your service?", "Can I use it outside of Europe?", "I would like to dispute a payment I didnt make", "Help! I think someone has made a cash withdrawal with my card!", "Is there a way to get a virtual card?", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "How can I top up using google pay?", "I'm not able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my deposit in the ATM not cleared yet?", "pos": "I'm expecting to see a cash withdrawal but I'm still waiting.", "neg": ["I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "I am just waiting on the completion of the transaction.", "Where can I do a cash withdrawal?", "What is the auto top-up limit?", "I have foreign currency i would like to change how much will it cost me?", "Does auto top-up have a limit?", "What do I need for the identity verification?", "where do you find your exchange rates?", "My account is  new  why can I  not top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["How does it work when I transfer money into my account?", "What ATM accepts Mastercard?", "How do I add my card to the app once I get it?", "I had to pay a pound more than I anticipated!", "I can't access my account.", "My ATM withdrawal was declined.", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Do I have to manually top up once I'm too low?", "I'll send a check to top up my account", "Why would my payment have been returned to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "pos": "When will my cash withdrawal show/", "neg": ["What does the €1 fee mean?", "Can I setup top ups in advance?", "Where is the transfer to my account?", "Can I get information on the identity checks?", "What will I need to configure if my salary is in GBP?", "My new card hasn't came in.", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Can you tell me what the exchange fee is?", "what steps do i do to get a real card", "Are you only able to get a card if you're in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the cash that I put in the ATM be cleared from pending status?", "pos": "Do you know when the withdrawal will show?", "neg": ["My bank app said that I got cash from an ATM, but that's a mistake.", "I was charged twice for a few things this week when I only bought one. What do I do?", "Do I have to go to an actual bank to change my PIN?", "I need to update my demographics.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "IS there anywhere that a card cannot be delivered?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "I need assistance with transferring funds to another account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew some cash, when is it going to show?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I'm locked out of my account as I can't remember my code, what do I do now?", "what are the reasons I have to proof my identity to you?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Where are the ATMs that I can use Mastercard?", "What foreign exchange rate will I get on weekdays and on the weekends?", "Will there be any extra fees if I exchange currencies?", "And do you have virtual cards instead of physical ones?", "I want to activate my card, how do I do it?", "If I don't live in the UK, can I still get a card?", "What may be the reason that my transfer did not go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["How are exchange rates determined?", "How can I move money from my account at a different bank to the account I have at this bank.", "is there a limit for top up?", "I no longer have my phone with the app, what should I do?", "Can third party fees affect a transfer?", "My card was rejected", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "What do I do about my expired card?", "I get a \"decline\" message when doing a transfer", "I heard that you support more than one type of fiat currency, would you tell me which ones please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "pos": "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "neg": ["I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "Tell me why my card payment would be reverted.", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "What is the time for a transfer?", "Can I get a new card?", "I don't recognize a charge on my statement.", "Why am I still waiting for a transfer?", "Will the PIN come separately?", "Is there a reason that my top-up is still pending?", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash withdraw and it shows up as pending why is that?", "pos": "What does pending mean on a cash withdrawal?", "neg": ["please delete account", "I'm waiting on a top-up, its still pending", "When will my deposit be processed?", "My disposable virtual card won't work.", "Can my PIN changed remotely without visiting a bank?", "My card has an issue, the payment has been deferred.", "Can you deliver the PIN separately?", "I don't think I made this transaction on my statement", "Can I get a refund?", "I could not get the top-up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "pos": "The cash I deposited using the ATM is still pending", "neg": ["I transferred some cash and it didn't arrive", "My card did not go through in a shop", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "There is a payment I don't recognize", "Which documents do I need for this identity check?", "I would like a card please.", "How do I receive money from someone?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "this verifying the top up is annoying", "My card is broken"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my cash withdrawal still showing as pending?", "pos": "What does it mean if my cash withdrawal does not show up properly?", "neg": ["Are there any disposable virtual cards?", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "How much does currency exchange cost?", "What is the maximum for auto top-up?", "My actual card isn't functioning.", "My withdrawals were going smooth until I got declined today. What is going on?", "How can I find an ATM that accepts this card?", "I see a duplicate payment.", "I was not able to receive the correct amount of cash.", "How old do you need to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know why a withdraw I made for some cash shows up as pending.", "pos": "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "neg": ["Where can I see where funds came from?", "Can you explain the transfer fee that I was charged?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "I don't see the transaction I made to a friend on my account.", "How come there is a duplicate charge on my card?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "Is there a way to see where my money originally came from?", "Can I receive my card anywhere?", "I couldn't pay with card in a shop", "What is the verification code for my top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Is it ok for a friend to send me money?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "I'd like to use my American Express to place money into my account.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I need to dispute a direct debit.", "Do I get Visa or Mastercard?", "Where is my last money transaction", "My withdrawal from the ATM was cancelled.", "I did not charge my account for that transaction.  That's an error.", "I need to make multiple disposable cards in a day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "pos": "Why hasn't my withdrawal shown on my statement?", "neg": ["How do I transfer funds if I am paid in GBP?", "What does pending payment mean?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "What is wrong with my top-up?", "How can many disposable cards can I have per day?", "On the card that is coming, what's the tracking info?", "Are there any ATM's near me that accept this card?", "How do I withdraw money?", "Who do I call to activate my new card?", "Is it possible to get one the your cards in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my withdrawal from the ATM still showing as pending?", "pos": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "neg": ["What should I do since my card is trapped in the ATM?", "I have a transfer waiting.", "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "How would I be able to make changes to my personal details?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "How much does it cost to get more cards?", "My cash withdrawal was short.", "I'm not happy, I want to close my account.", "My top-up was reverted by the app.", "Where can I go to get my PIN unblocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a cash withdrawal that says it's pending, why?", "pos": "I'm expecting to see a cash withdrawal but I'm still waiting.", "neg": ["My wallet doesn't show my recent top up.", "How can I fund another account with my American Express?", "My exchange rate is wrong when I get cash.", "What do I do to verify my source of funds?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "What is the return policy?", "Not living in same place, need to change details", "There are automatic debits on my account that I did not make.", "Why is there a cash withdrawal I didn't make?", "Am I able to get both a Visa and MasterCard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if my cash withdrawal does not show up properly?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I didn't get the correct amount of money from the ATM machine", "I think my card payment was reverted", "How can I dispute a direct debit transaction?", "I can't do any business with this virtual card.", "Can my friend send me money if it is not in US dollars?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "I don't understand where this charge came from.", "Can you tell me why my credit card was declined while trying to top-up?", "What is wrong with my top-up?", "Can I change my pin through the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash withdrawal and it is still listed as a pending transaction.", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Would you please unblock my pin? I don't know why, but it's blocked.", "How would I use a disposable card?", "Can you help me find the virtual card?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "are there any exchange fees", "I did a cash deposit to my account but it doesn't show up", "The money disappeared after I topped up my account.", "What went wrong with my transfer?", "Can I make an account for my kids?", "I noticed my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There should be a cash withdrawal that I haven't seen yet.", "pos": "I made a deposit in the ATM and it has not cleared", "neg": ["I might be paranoid, but someone may be using my card.", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "how much do I have to pay for exchange of currency?", "Why was my transfer request decline?", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "My cash deposit hasn't posted to my account.", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "How much for an actual card?", "How long does it take to prove my identity?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my cash withdrawal show/", "pos": "How long does it take to verify a cash withdraw?", "neg": ["Where can I locate my card PIN?", "Is it possible to get a new card in China?", "My cheque deposit didn't seem to work.", "My card hasn't came in the mail yet?", "Can my children open an account?", "How do I go about cancelling a transaction?", "I looked on the app and it says I withdrew cash.  I didn't!", "Is there a tracking number for the card you sent me?", "I live in the EU.  Can I order one of your cards?", "My top up says it is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash I deposited using the ATM is still pending", "pos": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "neg": ["How long does a check take to show up in the account balance?", "Why is the check I deposited this morning not showing up?", "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "i have a pending top-up", "Do I have to top up in euros if I use a card, or can I use a different currency?", "What happens if the ATM gives me the wrong amount of money?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "What do I need to do in order to get a new card?", "Can you tell me what countries you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for cash withdrawals to hit my account?", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "Can I automatically top-up when traveling?", "My mother deposited a cheque into my account last week, why is it still not showing up?", "Tell me how to top up my account using bank transfer.", "Why isn't my google pay top up working?", "How is the exchange rate doing?", "I was charged an extra dollar on my account and would like to know the reason.", "What does my daughter need to open an account?", "What is the most that I can top-up to a card?", "How can I go about getting a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash withdrawal at an ATM but it still says pending in my account.", "pos": "I'm expecting to see a cash withdrawal but I'm still waiting.", "neg": ["What do I do if I have forgotten my passcode?", "Why hasn't my ID been verified?", "And do you have virtual cards instead of physical ones?", "Seems like my card payment has been cancelled", "The transfer to my beneficiary has not gone through", "I paid with card and was charged a fee that shouldn't be there!", "I'm not sure what to do about the PIN, because I don't have one yet.", "Can I use this card at any ATM?", "cash and check deposit has not gone thru", "Can my PIN changed remotely without visiting a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know when the withdrawal will show?", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["The machine gave me the wrong amount of cash.", "I would like a card please.", "Can you tell me where to find my top-up verification code?", "I was attempting to top up with my card but the money has vanished!", "Is there a reason that my top-up is still pending?", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "If I want a friend to top off my account, can they?", "Foreign currency rates were put in wrong at an ATM i used.", "I just had a wedding and I want to take my spouses name.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to verify a cash withdraw?", "pos": "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "neg": ["You can use it anywhere that accepts Mastercard.", "I want to cancel a purchase", "I'm checking the app and I see a payment that's not mine.", "What are the acceptable currencies for adding funds?", "I no longer have my phone with the app, what should I do?", "Why can't my beneficiary get access?", "I found a charge on my debit that I did not make.", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "How can I exchange USD and GBP in the app?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "pos": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "neg": ["For the disposable cards, what are the restrictions?", "Does it cost to top up my card?", "how much is the fee for topping by card", "My virtual car is not working.", "How do I go about ordering a new bank card?", "How old does my daughter have to be to open an account?", "I have exceeded all my PIN tries", "What are the disposable virtual card limits?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "There's a payment in the app that I didn't authorize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["want a new card what are the fees", "I have a contactless that's broken.", "I need to know where this charge is coming from?", "Can you tell me why a refund I'm owed is not showing on my statement?", "Can you tell me how to locate my PIN?", "Can you tell me why I was declined from getting cash?", "I could not get my card to work at a shop.", "I tried to make a purchase in the store but my card was declined.", "Where is the PIN number found?", "My statement shows an extra fee - what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm expecting to see a cash withdrawal but I'm still waiting.", "pos": "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "neg": ["Can you send me more cards for my account?", "When can I expect the transfer to be complete?", "Why isn't this accepting my identity?", "My statement shows charges for things I never purchased. Were my account details stolen?", "I did not get my virtual card yet, Why?", "What is the cost for physical cards?", "My refund isn't showing up on my statement.", "What do I need to do to link my new card for my account?", "My card got charged twice for the same thing!", "How do I get a refund for an item I bought?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a cash withdrawal still be pending?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["There is a missing transfer on my account", "How do I start auto top up?", "I have a Visa and Mastercard, can I use these?", "I topped off my card is that something you will charge me for?", "My Google pay top up isn't working. Help.", "I tried to top up my account and it didn't work", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "Why wouldn't my withdrawal go through?", "There is a  €1 fee on my account I didn't authorize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does pending mean on a cash withdrawal?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["Which countries do you currently support?", "Which currencies do you accept for adding money?", "How do I go forth on holding money in multiple currencies?", "I need to know which flat currencies are supported by you.", "Why do I have duplicate transactions for one purchase?", "I heard you have virtual cards. How do I get one?", "Does the app allowing exchanges between USD and GBP", "Can I tell if my top off didn't work?  It doesn't seem to have.", "Why do I need to verify a top-up?", "I'm unable to verify my identity"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "I requested $100 but only got $20", "Contactless payments need to be enabled for my card.", "How do I sign up for a card if I'm in America?", "Where can I find out how to transfer money into my account.", "Can you explain why the ATM is giving me less money than what I asked for?", "atm refused to give me money", "I put money into my account in the form of a cheque, but my balance did not change.", "What top up charges are there for US cards?", "How much will I be charged for a cross-currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my withdrawal shown on my statement?", "pos": "My cash withdrawal shows as pending still.", "neg": ["How much can I top up on my card?", "How can I activate the new card i got?", "cancel my account", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "Can I exchange my money for EUR?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I noticed the exchange rate for cash withdrawal isn't right.", "beneficiary transfer problems?", "Can I auto top if I'm low on funds?", "i need to add express delivery if that's an option"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will a cash withdrawal show up?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "Why won't the machine accept my card anymore?", "How do I know if i need a disposable card?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "A fee came along with me paying with card", "Are there any limits to were my card is accepted?", "How much am I allowed to top-up?", "Can you tell me my code to get into the app?", "Will I need a new card or can I put my old card back into the app?", "How do I change my name after marriage"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean when a cash withdrawal is pending?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I have been waiting for my transfer, shouldn't it be here already?", "The ATM didnt return my card!", "What do I do if my card is not working?", "I want one of the virtual cards!", "What is the fee if I use a European bank for a top up?", "I got less cash because of the exchange rate.", "The cheque I deposited isn't showing in my account", "I tried to transfer money but it didn't go through", "I wasn't allowed to transfer to my account", "How did you arrive at the rate of exchange? I thought that I would get more cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal shows as pending still.", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["What is the purpose of requiring my identification?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "Why are you charging me a transfer fee?", "What are the requirements to open an account for a minor?", "I looked on the app and it says I withdrew cash.  I didn't!", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Why am I unable verify my id?", "Where can i find the virtual card?", "Do I get charged if I am receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a deposit in the ATM and it has not cleared", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["At what ATM can I change my PIN?", "what currencies can i use to add money to my account", "What's the wait time for European transfers?", "How do I find out where my funds came from?", "I think my card payment has been reverted", "why do I have an unknown payment?", "Google Pay isn't working. What is wrong?", "What card types can I choose from?", "I have a fee for cash withdrawal", "Why was I charged a fee for withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["Is it on purpose that my payment has been returned to my account?", "How much will it be in order to pay with a bank transfer using SEPA?", "Which countries does your service work in?", "The refund isn't appearing in my account", "How can I find out why my transfer didn't go through?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "How come my top-up didn't go through instantly, like it usually does?", "What currences are available for exchange?", "My withdrawals were going smooth until I got declined today. What is going on?", "I seem to be having trouble with my Google Pay Top. Can you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "pos": "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "neg": ["The top-up verification code is not visible.", "What is the maximum for top-ups?", "Where is the cash I deposited?", "The item i bought exchanged rate was incorrect.", "I made a deposit but it is not showing up in my balance.", "the exchange rate for my withdrawal is wrong", "I would like to know the countries you are offer services in?", "I haven't received my virtual card yet!!", "Why is there a pending hold on one pound on my statement?", "I needed cash from the ATM but I couldn't get it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["I do not feel comfortable verifying my identity.", "I have a Visa and Mastercard, can I use these?", "Can I top up my account with Google Pay?", "Will my pin number be sent with my card?", "Why is there an extra pound charge that is pending?", "Where can I see where funds came from?", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "The app isn't showing my transactions", "I have not seen any changes in my account balance(s) after making a transfer.", "I want to cancel my purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "How long will it take for my transfer to arrive?", "Why isn't the recipient seeing the transaction? I just sent the money.", "The exchange rate for my withdrawal was wrong.", "I'm panicking!  I lost my card!  Help!", "Any chance of getting the card outside the UK?", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "Where can I find a Mastercard ATM?", "I tried to top up, but it didn't finish.", "What is the daily limit on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["When can I expect my card?", "What happens if the ATM gives me the wrong amount of money?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "My top up is pending still", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "I've made a bank transfer but the money doesn't seem to be in my account.", "how do i track the moeney", "I have a charge I did not make.", "I need to cancel a transaction please!", "What does it mean when it says that I have a payment that is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you deal with EUR?", "pos": "Can I exchange my money for EUR?", "neg": ["How long does it take for money to reach my account?", "Is there a reason my new card hasn't arrived yet?", "I would like to change the the PIN on my card.", "A payment is showing twice. Why is that?", "Where would I order a virtual card?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Is there any cost to change foreign money to local?", "What are the countries you support.", "I don't need to transfer anymore and I want to cancel it.", "I tried to use the ATM today but it would not accept my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you be able to exchange to EUR?", "pos": "Is EUR one of the currencies you deal with?", "neg": ["I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "I need to change my data.", "What's the limit for auto top-up?", "How many active cards can I have?", "How much is it to send out additional cards?", "How long will it take for the cash I deposited this morning to show up?", "Why has my card payment been reversed?", "what is this fee for transfering", "I can use this card at which ATMs?", "My salary is deposited in GBP. Do I need to choose the currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the exchange and holding, what fiat is allowed?", "pos": "What fiat currencies do you support?", "neg": ["Can I use my virtual card to complete transactions for memberships?", "What should I do once my card expires?", "Is exchanging currencies a feature of the app?", "Why do you need me to do an identity check?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "Please can i get a disposable virtual card as well?", "Can you help me activate my card", "$1 charge in transaction.", "Can you check if my money has reached my account since it is not showing up yet?", "I was getting some cash out of the ATM but it cancelled on me without warning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in using fiat currencies, which do you support?", "pos": "I want to hold and exchange fiat currencies, what can I use to do so?", "neg": ["I am missing my refund.", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "I believe my top up did not work.", "top up by my card is that possible?", "Can you please tell me why I cant get money from the ATM?", "I have a payment I didnt make on my account", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "In regards to my card payment, the exchange rate is incorrect.", "What does top-up verification do?", "What other credit cards can I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which flat currencies can I use from you?", "pos": "I need a list of currencies you accept for exchange.", "neg": ["There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Why is my refund missing in my statement?", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "When can I expect to receive my card?", "there is a transfer pending.", "Can a credit card be used to transfer money?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "What is needed for the identity verification?", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you tell me the fiat currencies that you work with?", "pos": "Can you convert to EUR?", "neg": ["A fee shouldn't apply to me if my card was stolen.", "My statement is showing I was Charged a dollar and I am not sure why.", "My app is displaying a payment I didn't make", "What to do if my card is about to expire?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "There's a cash withdrawal I didn't make", "There is a pending payment on my account, what does this mean?", "What are the requirements to open an account for a minor?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me the currencies that you support.", "pos": "What currencies are supported?", "neg": ["What do I do if my card gets broken?", "There is a transaction showing up several times.", "How much will it be in order to pay with a bank transfer using SEPA?", "How can I change the currency I'm exchanging from AUD to GBP?", "Am I able to order a disposable virtual card?", "How long until my new card gets here?", "What do I have to do to get my virtual card?", "How come a fee was charged when I tranferred money", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "Tell me where I can find the auto top up feature and a little bit about it please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can I exchange?", "pos": "What type of fiat currencies do you support?", "neg": ["My top is still pending.", "Can I use a check to get gas?", "Are there downsides to using a disposable virtual cards?", "Is exchanging currencies a feature of the app?", "what are the steps to activate my card?", "Why did my transfer get declined?", "top up is still pending", "I need a disposable virtual card. Please tell me how to order one.", "I made a transfer and was charged extra. Why?", "How long until transfers complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which fiat currencies are supported?", "pos": "What are eligible holding and exchange currencies?", "neg": ["Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "I'm not sure where my phone is.  Can someone else use the app?", "If my card is going to expire this month, do I need to order a new one?", "What do I do to unblock my PIN?", "I need to cancel a transaction immediately.", "What is the point of verifying a top up?", "Will my GPB update my salary", "Where are your cards delivered to?", "How long does a transfer take to reach one's account.", "My PIN was blocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can my account be in?", "pos": "Can I change or hold different currency?", "neg": ["Is there a top charge for US cards?", "How do I order another card?", "I was charged a fee for the transfer, but can you tell me why?", "My accounts been charged a payment for something I didn't make.", "I'm having problems with ID verification", "If I exchange currencies on a frequent basis can I receive a discount?", "If my identy verifacation hasn't gone through can I use my account?", "Will there be a fee if I receive a SEPA transfer", "I don't live in the UK. Can I still get a card?", "My card has an issue, the payment has been deferred."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currency is supported for exchanges and holding?", "pos": "I'm interested in holding and exchange for flat currencies, what do you support?", "neg": ["Are there limits on the virtual cards?", "What are the top up fees for using an European bank card?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "What are some of the restrictions that the disposable cards have?", "There is a card payment that I'm not recognizing.", "I used my card top-up but all of the money is missing.", "I need my card immediately.", "I forgot my pin and am blocked now. Can I reset it somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are EUR exchanges acceptable?", "pos": "What are eligible holding and exchange currencies?", "neg": ["I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "I can't use top up on Google Pay.", "What cards and currencies can I use to top up my account?", "I was checking my statement and I think one of my card payments has reverted", "Can I get a few more physical cards?", "My marital status has change, I got to correct my name to reflect that.", "After I deposited my cash, I still don't see it in my account.", "Can my salary be received here?", "Is there a limit for top ups?", "Which ATMs accept this circuit board ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are EUR exchanges allowed?", "pos": "What fiat currencies do you support?", "neg": ["What should I do if I want to get another card for someone in my family?", "Why won't my virtual card work?", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "I can't remember my app code, can you reset it?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Why did my card get charged twice for a transaction?", "Top up did not work on the app.", "I'm panicking!  I lost my card!  Help!", "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "Do you need to know my first and last name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know which fiat currencies are recognized by your organization.", "pos": "What are the fiat currencies used?", "neg": ["I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "need to know places i can withdraw money", "I don't think I made this payment that is showing up", "How long does it take to get my money", "Please provide details on how to top up my account using transfer option", "My transfer failed to a beneficiary", "I bought something in another country but the exchange rate is wrong", "How do I fix a payment that was reverted", "I need to update my demographics."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of fiat currencies are supported for holding and exchange?", "pos": "What country's money can I hold currency in?", "neg": ["The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "Why am I unable to withdraw money even though in the past I've done it just fine?", "I already made a transfer and want to cancel it, how do I do that?", "I did not receive the correct amount for the exchange rate.", "Top up keeps failing", "I am on vacation in Spain and need to change my pin.", "I noticed that my card was charged more than once for one thing.", "I tried entering my passcode and it isn't working. Can you help?", "How do I get my money back for a duplicated charge?", "How did you arrive at the rate of exchange? I thought that I would get more cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are all the fiat currencies that are supported for both exchange and holding?", "pos": "Which flat currencies are supported for holding and exchange?", "neg": ["There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "My card needs to be activated.", "How do I use American express to top up my account?", "Tell me how to replace my expired card.", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "Why was my top-up declined?", "Why can I not make a transfer?", "I want to use auto top-up. Is there a limit?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "What are the steps to get my card back that was kept by the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does my account have the option to hold multiple currencies?", "pos": "Do you provide currency exchange to Euros?", "neg": ["I have two of the same charges on my account!", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Where can I find the auto-top option?", "If I can, I would like to get both Mastercard and Visa from you.", "My refund is not showing up in my account. Where is it?", "How can I change my address?", "Tell me your opinion on the exchange rate.", "Can cash be used in physical locations to top up?", "The transfer to my beneficiary has not gone through", "Why am I not allowed to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many different currencies can I have my money in?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["I'd like to make some changes to my personal information.", "I got a strange fee when I used the ATM.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "How does one send me money?", "I tried to top off using the card, but the money just disappeared?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "How limited is a virtual card?", "I forgot my password to get into the app!", "why was a transfer declined", "How do I go about ordering another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I hold and exchange fiat currencies?", "pos": "What fiat currencies do you allow exchange with?", "neg": ["How to unblock my PIN?", "I want to change my PIN - do I need to be in a bank?", "After I deposited my cash, I still don't see it in my account.", "Can i make several disposable cardsper day?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "The ATM didnt return my card!", "Where can I get money from my card?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "Is there any reason why my card didn't work when I tried to top up?", "What is taking so long with my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me if I can hold money in several currencies?", "pos": "are multiple currencies acceptable?", "neg": ["Why would you decline my card?", "I tried transferring to an account but it won't let me.", "What happened to my cash deposit?", "Why was I charged for payments? You didn't warn me about additional fees.", "Is my transfer pending?", "Am I allowed to get an account for my daughter?", "My card payment did not go through.", "I might be paranoid, but someone may be using my card.", "Can I transfer my salary onto here?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which currencies are allowed?", "pos": "What types of foreign money can be used with this service.?", "neg": ["Can I see where my money is being transferred from?", "When I went to $100, all the machine would give me was $20.", "Are cards issued to people living in the US?", "What is the procedure to transfer money to my account?", "Someone hacked into my cards account.", "Do you have an age limit?", "My card has gone missing.", "Is there a longer processing time for international bank transfers?", "Why did I get charged one pound seemingly randomly?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you able to make exchanges to EUR?", "pos": "Do you hold money and if so, what currencies do you accept?", "neg": ["An ATM machine didn't give me back my card.", "What's the expected wait time to recieve my new card?", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "I am on vacation in Spain and need to change my pin.", "I have used all of my PIN tries. What should I do now?", "has my card payment been reverted?", "Do you have a return policy?", "I did not receive all of my cash back", "How do I top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of money can I hold?", "pos": "What fiat money can I used in the exchange and holding?", "neg": ["i tried to do a transfer to an account but it didn't work", "Can I get my friends to add money to my account?", "How long will my transfer be pending for?", "why top up is not working even if I got my American Express in Apple Bay?", "is the a reason why my transfer has failed?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "can you express my card to me?", "My money transaction hasn't arrived.", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go forth on holding money in multiple currencies?", "pos": "Will you be adding more currencies in the future?", "neg": ["Will I be charged a fee for topping up using a European card?", "Can I top-up any amount?", "I got less cash than what I specified at the ATM.", "How can correct Top up with the app to work correctly?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "Could you tell me about the restrictions that are on the disposable cards?", "Not sure what my password is.", "Is there a limit to how much I can top-up?", "Can I order a second card?", "Its been several days and my cash withdrawal is still pending. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I hold more than one currency?", "pos": "Please tell me which fiat currencies you support.", "neg": ["I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "beneficiary transfer problems?", "How do I order my card?", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "I wasn't able to withdraw money at an ATM", "My card payment was cancelled it seems.", "I was made to pay an additional pound!", "How long does it take for a refund to appear?", "My virtual card is just not going through.", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you change my currency to EUR?", "pos": "What currencies can I have?", "neg": ["There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "Can I use google pay to top up?", "My card stopped working after multiple transactions. Why?", "I prefer mastercard.", "I need to update my phone number.", "I can't enter my passcode.", "My PIN number was incorrect, and I can't access it.", "What's the wait time for European transfers?", "My payment was declined", "What are the reasons to be charged a fee on card payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please list what fiat currencies are supported for both holding and exchanging.", "pos": "Am I allowed to hold money in multiple currencies?", "neg": ["I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I am trying to transfer money and something is going wrong.", "How can I look at where my available cash is coming from?", "I am just waiting for the transaction to be completed.", "Is there a fee for topping off a US card?", "With what currencies can I add money?", "MY transfer has still not appeared.", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are multiple currencies acceptable?", "pos": "What other fiat currencies can I use?", "neg": ["Can I get the Mastercard?", "How will I know when I can use the auto top-up feature?", "How do I prove I am who I am?", "Are there any fees associated with receiving money?", "ATM only gave me $20 instead of $100", "Why are you keeping my money from me by declining my card? What is going on?", "Can I receive payments in another currency?", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "Will you charge me for exchanging foreign currencies?", "Does transferring money have a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What types of foreign money can be used with this service.?", "pos": "Please tell me which fiat currencies you support.", "neg": ["How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "How can I change to another currency?", "I would like to have a physical card to carry around and use. How can I get one?", "How do I verify the top-up?", "Can I receive payment in another currency?", "I've tried using my card multiple times and it keeps getting declined.", "How do I go about verifying the top-up card?", "Is there a minimum age for having an account?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "I may need to dispute a Direct Debit payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I was travelling abroad, would I be able to hold currencies in euros?", "pos": "How many currencies can I have money in in my account?", "neg": ["Am I able to use Apple Pay?", "I would like to cancel a transfer...is this possible?", "Are there any restrictions for the disposable cards?", "When will my transfer arrive from Europe?", "How can I make my card show up in the app?", "My app shows a direct debit that isn't mine.", "I have a canceled top-up and wanted to know about it.", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "How do I go about ordering a new bank card?", "Is there anywhere I can't use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me which fiat currencies you support.", "pos": "Are you okay with exchanges to EUR?", "neg": ["I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "Questionable transactions on my account.", "Why am I being charged for transferring money?", "Why is my withdrawal wrong? I took out $100 but only received $20.", "how do I ask for a physical card?", "I need help fixing my contactless. It's not working anywhere I go today.", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "I topped up my card but the app rejected it.", "Is there an auto top up option?", "What is necessary for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which fiat currencies are compatible for exchange and holding?", "pos": "Is the EUR accepted for exchanges?", "neg": ["I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I transferred some money but the balance stayed the same.", "Is there an extra fee to exchange currencies?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "I believe that someone is using my card without my knowledge!", "I am trying to exchange AUD for GBP, how do I do that?", "What was the cause for my card to be declined?", "I have a cash withdrawal that I don't recognize.", "Can I change my PIN remotely?", "How long does it take for a new card to ship?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "pos": "Do you provide currency exchange to Euros?", "neg": ["My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "If I want to send out more cards, do you charge extra for that?", "How are top-ups verified?", "What is the maximum for top-ups?", "How do I close my account?", "I put some cash into my account but it's not displaying that on my balance.", "Why use a disposable card?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "Can I use my card wherever I want?", "Why won't my card work anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have money in more than one currency in my account?", "pos": "Which fiat currencies do you currently support? Will this change in this future?", "neg": ["I went to do a transfer and it was declined.", "I added funds to my account but the app didn't process it.", "Is there a way to revert a transaction?", "How can I verify my top up?", "What would I be charged in receiving a SEPA transfer?", "How come my top-up didn't go through instantly, like it usually does?", "Can you tell me why my transfer declined?", "Are there ways for other people to send me money?", "I am not seeing recent cash withdrawal on my account.", "Verify top-up card help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how many currencies I can hold?", "pos": "Can I have multiple currencies in my account?", "neg": ["How do I order a disposable virtual card?", "I noticed an extra pound charge?", "The contactless payments are not working.", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "I would like to get some extra cards?", "Why has my beneficiary been denied?", "How are exchange rates calculated at this bank?", "I would like to give another card to my daughter, how can I proceed?", "I'm due a refund and it is not on my statement.", "What countries can I use the card in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What type of fiat currencies do you support?", "pos": "I want to have multiple currencies in my account if possible.", "neg": ["How do I verify my source of funds?", "How long until my card will get here?", "How can I change the currency I'm exchanging from AUD to GBP?", "I was charged a fee for a transfer.", "Can you change the rate for the item I bought in a different currency as it is wrong?", "I look but I see no virtual card. Why is that?", "After my checque or cash deposit, my balance didn't update.", "I haven't seen the cash yet from the cheque I deposited.", "The rate of exchange for my cash withdrawal is wrong.", "For what reason did my top-up get cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there limitations to what currency I can hold?", "pos": "What currencies can I not hold many in, if so what are they?", "neg": ["why do I have a pending payment?", "why is my top up failing", "I have a Visa and Mastercard, can I use these?", "What went wrong when I tried to do my transfer?", "Would I be charged any fees if I added money to my account using an international card?", "My top up didn't go through", "Does the top-up need verified?", "am suspicious of my card's security", "Is there a way to modify my details?", "Where do I access the auto top-up function?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you be adding more currencies in the future?", "pos": "Which flat currencies are supported for holding and exchange?", "neg": ["How soon do cards arrive after I order them?", "Problem with my top up going through", "My identity verification didn't work", "What countries are you located in?", "Where can I pay with my card?", "I want to delete my account. How do I do this?", "Do i have to top-up with my credit card before I can transfer?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "Why has my card been declined?  whats the deal?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like for someone to tell me which fiat currencies that your company supports.", "pos": "Am I allowed to hold money in multiple currencies?", "neg": ["I would like my card activated.", "Can I use American express with apple pay? Why does it make my top up not work?", "I deposited a cheque a week ago but have yet to receive the cash.", "Do you have the option for a disposable virtual card?", "Where can the pin be located?", "Please tell me why I was charged additionally when I used the card.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "that fee should not be there, you charged my cash for an unnecessary thing.", "Help me.  My phone has been lost or stolen!", "I didn't do a payment and I have it now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wondered if multiple currencies is okay?", "pos": "What fiat currencies can I use for holding and exchanging?", "neg": ["There are charges on my card that I haven't purchased.", "How do I get a new card as your machine swallowed mine!", "Is there anywhere I can't use my card?", "I need to change my name, since i just got married", "I don't think I made this transaction on my statement", "Why would there be an extra charge on my app?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "Why is the cash withdraw I made shown as pending?", "Why did I get declined when trying to get cash?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I allowed to hold money in multiple currencies?", "pos": "Which fiat currencies can I use through this app?", "neg": ["The refund on my account hasn't shown up", "Is there a limit for top ups?", "Why is the exchange rate on my card wrong?", "How long will the transfer take?", "My money hasn't been transferred yet.", "i cannot seem to activate card", "help me find where this money came from", "Let me know what the steps for the identity checks are", "I have a new card and need to activate it", "What is your opinion on the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to hold money in multiple currencies?", "pos": "Can I have multiple currencies in my account?", "neg": ["Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Is there a charge for sending out more cards?", "Can I have another card in addition to my first one?", "I still want to use my account but haven't verified is that OK?", "Can I exchange USD for GBP in your app?", "My account is locked because I used the wrong pin too many times.  Please help.p", "Can I top up using my apple watch?", "I have lost my phone.", "Tell me about the limit for top ups.", "My card is stuck inside the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I have multiple currencies?", "pos": "What fiat currencies do you allow exchange with?", "neg": ["what are you going to use my identification details for?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "Can I top-up any amount I wish on any given day?", "My card has been lost! help!", "How can I receive verification for the source of my funds?", "Money is not in recipients account.", "Why does a top- up need to be verify?", "It kept my cash", "How long should I wait for the card to arrive?", "Is there a cash withdrawal fee? Because I just got charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange to EUR?", "pos": "Are you okay with exchanges to EUR?", "neg": ["I want to change my pin number from an ATM. Is this possible?", "Is there a charge for using transfers for top ups?", "They is a payment I don't recognize on my statement.", "Where is my money that I transfered?!", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "How do i verify my card?", "Can you help me transfer funds from another bank account to this account?", "I looked on the app and it says I withdrew cash.  I didn't!", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies do you support?", "pos": "Do you hold money and if so, what currencies do you accept?", "neg": ["Where is the PIN for my card located?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "How do I stop fraud to my account?", "Why have I been charged twice?", "Can I get a physical card for free, or is there a charge?", "What can I do if my passcode won't work?", "The app doesn't believe its me.", "do you offer refunds? i would like to return purchase.", "How can I get my money that I didn't get from the ATM?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies do you support?", "pos": "What fiat currencies can I use for holding and exchanging?", "neg": ["How long does it take for a card to arrive?", "my friend has not got the money I sent last week.", "Can you tell me what the cash withdrawal is in my statement?", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "Why do I need top-up to be verified?", "Set a new PIN please.", "i want to get a card but i live in the US", "Can I receive my salary with this in another currency?", "A transaction is showing more than once.", "How can I trade currencies with this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies can I use for holding and exchanging?", "pos": "What currencies can I not hold many in, if so what are they?", "neg": ["Is there a few for exchanging foreign currencies?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "Is there a maximum for top-ups?", "The balance hasn't changed yet after depositing a cheque with some money.", "Why didn't my transfer complete?", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "What should I do if I exceed my PIN tries?", "I need to find the card I received in the app.", "My account was charged a fee. When did you start charging extra for card payments?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which flat currencies are supported for holding and exchange?", "pos": "Can you make exchanges using the EUR?", "neg": ["I would like to invalidate my account.  I am very disappointed with your services.", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I happened to forget my password", "Can I get a new card with new expiration date in China?", "Which cards are accepted for topping up?", "Why couldn't I transfer funds to my beneficiary?", "Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance with understanding which fiat currencies that you support.", "pos": "I'm interested in holding and exchange for flat currencies, what do you support?", "neg": ["Remove my account immediately.", "How long will it take to receive my money from my transfer transaction?", "I am still currently waiting for the cash that has been deposited into the account this morning.", "I would like to make sure it is delivered on a certain date.", "Is it possible to exchange currencies on the app?", "Does it cost extra to send out more than one card?", "I'd like to order an additional card", "what I need to verify my account", "What is this witdrawal", "I would like to know more about what a disposable virtual card is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you allow currency exchanges?", "pos": "Do you support fiat currencies?", "neg": ["My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "I made a cash withdrawal and it is still listed as a pending transaction.", "Why can't I buy cryptocurrency on the app?", "Exchange rate on a purchase was incorrect", "Is my new card activated?", "I have money in a foreign account that I want to send to this account.", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "I believe I got a wrong exchange rate when I got cash.", "My card stopped working after multiple transactions. Why?", "Why am I being charged a hidden fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which fiat currencies can I use through this app?", "pos": "Is the EUR accepted for exchanges?", "neg": ["Are there any specific cash machines that I have to go to in order to change my PIN?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Where Is the top up verification code found?", "I just noticed my transfer was declined and I don't know why. Can you help me?", "Tell me about the card PIN?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "I was charged and shouldn't have been charged when using my card!", "How do I make sure my transfer isn't goin to an unsupported merchant?", "I can't withdraw money", "I would like to know the countries you are offer services in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies do you allow exchange with?", "pos": "Can you make exchanges with the EUR?", "neg": ["Do you support direct deposits from my employer?", "What is the most efficient way to activate my new card?", "When will I recieve my new card?", "Do you need my birthdate?", "How do I get my card?", "Why did my payment get declined?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "I did a transfer and was charged a fee that should not have been charged!", "What steps do I have to go through in order to activate my new card?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the currency types that I can keep money in.", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["At which locations can I order a card?", "want to know how to get virtual card", "Why did my top up get reverted?", "Will I be charged for topping up by transfer?", "I want to close my account & I will never do business with you again.", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "How do I see my card in the app?", "Is a physical card also available", "I am travelling and I was wondering what your exchange rates are", "Is American Express supported for adding money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What flat currencies do you support for holding and exchange?", "pos": "What other currencies can I hang onto?", "neg": ["I purchased something and already received it, why hasn't the money taken out?", "Is there any way i get a disposable virtual card as well?", "Is there any way to get my salary in a different currency?", "The ATM gave me less cash than requested", "Is it possible to delete the account?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "Can I be charged for exchanging foreign currency?", "Is it possible to get both Visa and Mastercard from you?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "What do I do if my card is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any fiat currencies that you will not work with?", "pos": "Can I have multiple currencies in my account?", "neg": ["I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "Are there limits with top-up?", "My top-up is taking a while to process!", "how long will it take for my transfer to stop pending", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "Is there a way to link cards if I have one of yours?", "How do I verify the source of my funds?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me the types of currency I can hold.", "pos": "Can exchanged be made to EUR?", "neg": ["Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "How can I choose between Visa and Mastercard?", "There are two of the same charges on my account.", "What should I do with my stuck ATM?", "My transfer failed.  Help!", "Am I allowed to change my PIN anywhere?", "I have been charged an extra pound!", "Do I get charged if I top up with my European bank card?", "I want to end my account", "When can I use money sent to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you convert to Euro?", "pos": "Can you tell me the names of the fiat currencies that I can use at your institution?", "neg": ["Will you send me a new card in China?", "Why have my top ups been canceled?", "My payment was terminated", "My phone was stolen, help!", "I used an ATM and wanted to know why I was charged an extra fee.", "My transfer didn't arrive to the recipient", "left my phone at hotel, cant use app", "Will you charge me if I top up by card?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "How long does it take for cash withdrawals to hit my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you make exchanges with the EUR?", "pos": "How many currencies can I have money in in my account?", "neg": ["Is there a reason why a recipient might not see my money transaction", "Can you assist on apple watch top ups?", "If I don't live in the UK, can I get a card?", "I want to link to my card card with you, how?", "How can I trade currencies with this app?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "Do I get an actual card?", "The ATM didn't give me what I asked for but my balance says it did", "Which card would I get, Visa or Mastercard?", "There is a debit paymet that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are eligible holding and exchange currencies?", "pos": "what currencies do you accept?", "neg": ["When will I be able to see the refund", "How old do you need to be to have an account?", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "Tell me why my card payment would be reverted.", "Why is my purchase showing as pending?", "I purchased something overseas and the incorrect exchange rate was applied.", "There is  a charge I don't recognize.", "I wasn't allowed to transfer to my account", "Where did the money transfer go?", "Is a physical card also available"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you allow exchanges of EUR?", "pos": "Will you work with any fiat currencies?", "neg": ["There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "Will there be extra charges regarding to adding money into my international card?", "Why haven't I been given a virtual card yet?", "What is the age requirement?", "Could google pay and top up be together?", "where has my transferred money gone?", "What's wrong with my ID? I can't verify it.", "Activate my card", "How long before transferred money shows up?", "Why is there an extra fee on a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to hold money in different currencies?", "pos": "Do you support other currencies?", "neg": ["The amount of cash I selected to withdraw is different than what I received.", "I am trying to find out how to exchange currency X with currency Y.", "I would like an extra card.", "Are there limits to businesses that will accept this card?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "Do you have any age limit?", "I'm still waiting for my new card.", "What should I do if someone else used my card?", "I need to transfer some money, can I use my credit card?", "what can I do if I got my American Express in Apple Bay but top up is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies are supported?", "pos": "What currencies are available for my use in holding and exchange?", "neg": ["Can I request a refund", "How much does each transfer cost?", "Why was there an extra charge when I transferred money?", "I do not feel comfortable verifying my identity.", "I sent a payment, but the person I sent it to says they don't have it", "When will my top up be approved?", "What do I need to do to verify my funds?", "My actual card isn't functioning.", "I received my card. How do I link it to the app?", "I attempted to get cash in the ATM but it was not authorized"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have money of different country of origin.", "pos": "Which fiat currencies are supported by you?", "neg": ["My withdrawal from the ATM was cancelled.", "Can I use a cheque to top up my account", "Can my friends top up my account?", "You did not give me the correct exchange rate for an item that I bought.", "Can you help me find the virtual card?", "My ATM withdrawal is taking forever", "Where did the money transfer go?", "I am not sure but someone else might be using my card", "How do I know which countries you provide service in?", "Please help me cancel a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my fiat currency supported for both hold and exchange?", "pos": "I need to know what flat currencies you support for holding and exchange.", "neg": ["My card payment was not successful.", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "How do I receive a virtual card?", "why would i be declined if i had money iin my account", "Why did I get charged one pound seemingly randomly?", "How much will I be charged for a cross-currency exchange?", "Do I have a choice for a Mastercard?", "I enetered the wrong information, I need my account unblocked How do I do that?", "Can I change my PIN online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you make exchanges using the EUR?", "pos": "Can my account have different types of currency in it.", "neg": ["How do I change my last name?", "What countries are you supporting?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "How long will it take my card to get here?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "My beneficiary is not allowed?  Why?", "What's the amount that I can top-up?", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "My salary is in GBP, is this something I need to configure?", "Why was I charged a higher exchange rate when I bought something abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the names of the fiat currencies that I can use at your institution?", "pos": "What currencies can I have?", "neg": ["I forgot the code I need to get into the app.", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "i didnt make these transactions, i think my card details might be stolen", "My top-up is still pending", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Why am I getting a fee on a card payment?", "What do I do if my card is about to expire?", "Can you let me know why my cash withdrawal is still pending?", "if i found a lost card can i put it back in app", "I thought transfers were free, why was I charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my country's currency supported by your system?", "pos": "I'm interested in holding and exchange for flat currencies, what do you support?", "neg": ["How do I transfer funds directly from my credit card?", "The ATM would not give me cash,why?", "who charged my card", "Can I get a physical card for free, or is there a charge?", "My money is all gone. What ways are okay to add money to my account?", "I hate this ATM, it charged me an extra fee, Why did it charge?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "Where do I go to add a new card?", "I want to replace my current PIN.", "What is the fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What other fiat currencies can I use?", "pos": "What country's money can I hold currency in?", "neg": ["I need my card as quick as possible", "I deposited money in the form of a cheque, but my balance has not increased.", "Is there a reason my transfer failed?", "When will my cash withdrawal show/", "How long does it take for my id to verify?", "what are your exchange rates at?", "Where do I get a virtual card?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "Where can I find the verification code for the top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a problem with EUR exchanges?", "pos": "Are you okay with exchanges to EUR?", "neg": ["My transfer is stuck pending? How do we fix it to it goes through?", "How do I use my card if I lost my phone?", "How do I use my card to top up?", "Why is the transaction not posting?", "Do you give out Visa or Mastercards?", "I would like to have a Mastercard.", "I made a card payment which is showing me pending.", "what is this extra charge with my purchase?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "I want to top up by card, what do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in holding and exchange for flat currencies, what do you support?", "pos": "What country's money can I hold currency in?", "neg": ["Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "I think my top up may have been reverted, what do I do?", "I believe you charged me too much to exchange my money", "Why won't my card work.", "Why was my top up cancelled?", "Why is there an extra €1 fee in my statement?", "Why didn't I receive the right amount of cash at the ATM?", "Which documents do I need for this identity check?", "I tried to get cash in the ATM but it was not approved", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a list of currencies you accept for exchange.", "pos": "I need to know which flat currencies are supported by you.", "neg": ["What's the process to receive a second card?", "My cash transaction isn't showing on my receipt", "Where do you need to live to receive card", "Help, I need to top up my account. Where do I send a check?", "Can you please assist on my item that needs to be refunded?", "The app is showing a payment I never made.", "How do I get a virtual card on my device?", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "if i found a lost card can i put it back in app", "How do I link my card in the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you hold money and if so, what currencies do you accept?", "pos": "Do you have EUR currency available for me?", "neg": ["I can't upload my identification.", "Transaction showing up many times.", "What is limit of disposable cards  I can make per day?", "I thought transfers were free, why was I charged?", "My card is about to expire, what do I do?", "I'm not sure how to provide my identity.", "I have yet to receive the cash I added to my account this morning.", "i want to get my salary deposited as pesos?", "My wallet was taken and I see that someone is using my card!   Please help me!", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have multiple currencies in my account?", "pos": "What are the fiat currencies used?", "neg": ["I already have a card and want to link it", "Cash I did not get showed up in my account", "How come the money from the merchant appeared back into my account?", "is there a way i can see source of money?", "What are the acceptable currencies for adding funds?", "Can you tell me why the card payment came back?", "Do I need to verify my top-up card?", "I have a cash withdrawal on my statement that I am unsure of.", "My identity is unable to be verified.", "Would I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies are used with holdings and exchanges?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "I need to change my personal details in my account.", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "which identity details are required", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "Why is the payment on my card still pending?", "How to a go about ordering a disposable virtual card?", "I deposited a cheque, but the balance hasn't changed yet.", "Help me cancel a transaction.", "Would I have to pay anything if I need an additional card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which flat currencies do you support for holding and exchange?", "pos": "Is EUR one of the currencies you deal with?", "neg": ["Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "Does it cost money to top up?", "Can I have a friend send money directly to me?", "I would like to reactivate a card and wondered if that could be done?", "When will my transfer from the US get here?", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "Do you have a limit for someone's age?", "How do I request a refund?", "Are there certain cards and currencies you support?", "Is there any way to get my salary in a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change or hold different currency?", "pos": "Is the EUR accepted for exchanges?", "neg": ["Why didn't I get the amount I requested at the ATM?", "Why can't I get my top up to work in Apple Pay?", "How is the exchange rate doing?", "How can I delete my account?", "What types of top-up methods do you accept?", "I did not charge my account for that transaction.  That's an error.", "How do I replace my card before it expires?", "Where can I find top up by cash deposit?", "Why am I being charge a fee when using an ATM?", "What do I have to do to get my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I solve my issue with holding multiple currencies?", "pos": "Which fiat currencies are supported by you?", "neg": ["Are there ways for other people to send me money?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I have a payment which has not been approved.", "I got charged two times for a transaction", "How can I know where my card will be accepted?", "My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "What's the limit for auto top-up?", "Are there virtual disposable cards?", "Unable to complete transfer, states 'declined'", "Can I use my account before the identity verification is complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies are used for holdings?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["i need a refund right away but the funds aren't available in my account", "What is the most I can top-up?", "There is a direct debit charge on my account that I don't recognize.", "My statement indicates I made a payment to an unfamiliar merchant.", "Will my other US credit card be accepted?", "What am I going to need in order to activate my card?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "Google Pay Top up isn't working", "What do i do to get a physical card?", "Why was I charged an extra fee when using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know which flat currencies are supported by you.", "pos": "Do you have support for flat currencies?", "neg": ["Which currencies do you handle?", "I've completely forgot the code to get into the app.", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I could not access my money at the ATM", "Report stolen card", "I'm seeing a direct debit payment that is not me.", "Is my card payment reverted?", "I was charged twice, when I didn't purchase anything twice.", "how long does it take for a transfer to arrive"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange currency to Europe?", "pos": "Which fiat currencies are supported for holding and exchanging?", "neg": ["What is the present state of the exchange rate?", "My refund has not shown up in my account.   Where is it?", "I was charged and shouldn't have been charged when using my card!", "After purchasing an item I noticed the exchange rate was incorrect.", "What is the process for getting an actual physical card?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "When are you going to transfer the money?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "There is a refund missing.", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer services that hold money in different types of currency?", "pos": "How many currencies can I have?", "neg": ["I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "Can I give a second card for this account to my daughter?", "I received a decline message on a transfer", "How long will it take for my cash withdrawal to stop pending", "Are there any top-up limits involved?", "your company is awful, i would like to delete my account please", "still need to get card pin", "Please tell me why I was charged additionally when I used the card.", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "Will I be charged a fee for topping up using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what flat currencies you support for holding and exchange.", "pos": "Which fiat currencies are supported by you?", "neg": ["Can you explain to me why a top-up would still be pending?", "Help me.  The passcode doesn't work.", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "What is preventing me from adding a specific beneficiary?", "Will a cheque suffice?", "Will I be sent a new card before mine expires?", "Why can't I see my top up?", "Is there a way to reset the passcode?", "I've been charged an extra £1 and I don't know what it's for", "Will I be charged for topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you convert to EUR?", "pos": "I need to know which fiat currencies I can use with you.", "neg": ["when will my transfer arrive", "I put my check in the bank, but I haven't gotten my cash yet?", "I need help reapplying my top-up. It seems it isn't working.", "Why isn't my google top-up pay working?", "I was supposed to receive my new card by now, but it hasn't came in.", "Please help my find out why there is an odd direct debit in my records.", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Can you tell me why my top-up was canceled?", "Is my card ready for use or does it need activated and if so how?", "Why do you need me to do an identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which currencies will you exchange?", "pos": "What flat currencies do you use for holding and exchanges.", "neg": ["HELP! I tried to get cash and it gave me some, but not the right amount!", "Its been 3 days, How long will my transfer take to get to my wallet?", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "How do I know what my account is set to, I am paid in GBP?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "Make me understand why I am charged an extra fee when I use the ATM.", "How do I reactivate a card I thought I lost?", "How can I pay for top-ups?", "Can you help me find the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to have multiple currencies in my account if possible.", "pos": "Can my account have different types of currency in it.", "neg": ["Will you charge for a physical card?", "Google Pay isn't working. What is wrong?", "Can I call to get my card activated?", "How do I verify the source of my funds?", "My card doesn't work when I use it.", "I looked at my statement and found a payment I and found a mistake.", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "Can I let other people have access to my account in order to top up?", "My new card came in.  How do I activate?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are my options for holding money in multiple currencies?", "pos": "What flat currencies do you use for holding and exchanges.", "neg": ["How much is a physical card?", "How come I can't seem to verify my id?", "I was charged extra when I made a cash withdraw, why?", "We want to start a college fund for my daughter.", "Why did my card get charged twice for a transaction?", "Why has my top-up been denied?", "Help!  What should I do?  My phone was stolen yesterday.", "I see a direct debit payment on my statement that wasn't me", "How can I prove who I am?", "My payment has an incorrect exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to hold money, what currencies can I use?", "pos": "What currencies are available for my use in holding and exchange?", "neg": ["How do I set up an account for my children?", "when will I get my refund?", "Tell me if there is a limit to top-up.", "Why was my top up reverted?", "Can I change my PIN without being physically present?", "I am yet to receive my pin.", "What payment methods are used to top up?", "What are the acceptable currencies for adding funds?", "\nWhere can I withdraw money from?", "My payment didn't work and the money is in back in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can I hold?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["Why did I get charged when getting cash?", "I didn't get the correct amount of money from the ATM machine", "I would like to cancel a transfer...is this possible?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "What are the acceptable currencies for adding funds?", "wheres my money receipt", "What areas are cards delivered to?", "Google Pay won't let me top up.", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "My balance is not right. It has not been updated for the cash or cheque deposit."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support other currencies?", "pos": "Will you work with any fiat currencies?", "neg": ["Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "How to exchange my currency", "I do not see the money I transferred into this account", "Is there a charge for top-ups?", "There is a card payment I'm not familiar with.", "What if my top up is reverted?", "Can I put my found card back into the app on my phone?", "Do I need to order a new card before it expires?", "Do you have an age requirement when opening an account with your service?", "I was double-charged for a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can I not hold many in, if so what are they?", "pos": "Which fiat currencies are supported by you?", "neg": ["I think my card has been compromised in some way.", "I couldn't transfer to an account.", "what currencies can i use to add money to my account", "I'm still waiting for my new card.", "I noticed that there is a withdrawal in the app that is not mine.", "How come I got charged extra for withdrawing cash?", "My refund is not showing.", "Do top-up limits exist?", "How do I dispute a debit that I didn't make?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you okay with exchanges to EUR?", "pos": "Can exchanged be made to EUR?", "neg": ["Explain how to verify my identity?", "How many years old do I have to be?", "I lost track of my card", "Cancel a transaction", "Why was I charged a fee for my withdrawal?", "My topping up didn't go through.", "What is the top up code for?", "How do I get started when I get my card?", "I'm looking at my statement, and my refund is not on there.", "I already have an account. Why can't I use it unless my identity is verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat currencies are used for exchange?", "pos": "Do you provide currency exchange to Euros?", "neg": ["Can you tell me why my transfer is pending still?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "should i add money via bank transfer instead", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I seem to have lost my card.", "Can I make an account for my daughter?", "What are my bank details so I can do a transfer?", "Does it cost anyting to get my own card?", "The money disappeared after I topped up my account.", "What limits are the to top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiat money can I used in the exchange and holding?", "pos": "Do you have support for flat currencies?", "neg": ["Is there a specific date i can have it delivered?", "i withdrew cash and dont see it reflected on the balance", "I need to top up using a cheque", "If I make a mistake can I cancel the transaction?", "How do I use a card to top up?", "Is the fee with my cash withdrawal a mistake?", "Will I be charged for a cash withdrawal?", "If I were to use a European bank card for a top up, will I incur a charge?", "When will my transfer arrive from Europe?", "If I can, I would like to get both Mastercard and Visa from you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies are available for my use in holding and exchange?", "pos": "I need to know which fiat currencies I can use with you.", "neg": ["I have a payment I didnt make on my account", "Why hasn't my top-up finished pending yet?", "Will there be a charge for topping up by account with a SEPA transfer?", "Do you limit my top-ups?", "There is a payment that is not mine in the App.", "How long will a transaction to a friend take?", "Why was my virtual card rejected?", "What does it mean when it says I have a payment pending?", "If my card payment isn't working what do I do?", "How do I get a virtual card on my device?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many currencies can I have money in in my account?", "pos": "What are the fiat currencies used?", "neg": ["from where are coming your exchange rates?", "I would like to change to a different currency.", "My address needs to be changed.", "Is a new debit card free?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "Guide me on how to unblock my PIN", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "The ATM didnt return my card!", "I saw a payment come out of my account for a merchant I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can I have?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["Is there a reason my transfer would have been declined?", "Instructions for activating card", "What are the reasons a beneficiary would be denied?", "Is there an auto top up option?", "How do I withdraw money?", "Can I setup top ups in advance?", "What is the extra fee that was added when I used the card?", "withdrawal pending meaning?", "Why do you need verification for my identity?", "I found a transfer fee - is that correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what currencies do you accept?", "pos": "Will you work with any fiat currencies?", "neg": ["I dont have a pin", "Why did they charge me an extra $1?", "I lost track of my card", "Why didn't my transfer get to the recipient?", "I noticed that my card was charged more than once for one thing.", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "Is there a fee for european bank cards?", "Why does my identity need to be verified?", "I would like to track the card you sent to me.", "How long do I have to wait until the transferred money shows up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which fiat currencies do you currently support? Will this change in this future?", "pos": "Is EUR one of the currencies you deal with?", "neg": ["Why hasn't a transaction I did to my friend arrived yet?", "What I topped up was reverted by the app.", "What are the steps that I need to take to activate a new card?", "Salary in GBP has been received. Does it need to be configured into another place?", "I purchased something abroad but the exchange rate is incorrect.", "How many days until my US transfer arrives?", "What form of payments can I use for topping up?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Why am I unable to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What other currencies can I hang onto?", "pos": "What fiduciary currencies are supported for tenure and exchange?", "neg": ["What ATMs can I use my card at?", "What do I do if I forgot my PIN?", "Can I auto top up multiple times?", "I was charged the wing amount for an item.", "Why did the cash deposit not show up in my account?", "why didnt a transfer to my account process", "I think that the exchange rate for the withdrawal of my cash is not right.", "My card data has been exposed.", "What is the charge for using a Top up card in the US?", "I did not have the right exchange rate applied to my situation of pulling out cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many different currencies can I hold money in?", "pos": "What currencies do you offer?", "neg": ["How come my money hasn't shown up yet?", "There is a withdrawal in my account I didn't make.", "how do i set up my apple pay watch to connect to my account", "My top-up hasn't gone through, what happened?", "Help me.  My phone has been lost or stolen!", "Will there be a fee if I receive a SEPA transfer", "I made a transfer into my account and now I need to cancel it", "Can other people top up my account?", "I don't know what a pending payment is.", "I bought an item that I was charged a different exchange rate for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to hold and exchange fiat currencies, what can I use to do so?", "pos": "Do you provide currency exchange to Euros?", "neg": ["The app is saying I made a withdrawl but I didn't.", "Why can't you allow my beneficiary?", "I can't get google pay to work right.", "What is the process when my card is due to expire?", "Is there a reason my top-up has not gone through?", "Can I link my card I previously received?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "I would like my card activated.", "Is there a way to top-up when it reaches a certain balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the fiat currencies used?", "pos": "Do you provide currency exchange to Euros?", "neg": ["What currencies are approved to add money?", "What countries do your services support?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Help me cancel a transaction.", "The amount of cash I received was not the full amount", "my cash withdrawal is pending, why?", "My top up is still pending", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "How can I get a card sent to China?", "How do you decide what your exchange rates are?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my account have different types of currency in it.", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["Should I be seeing a fee applied for my money transfer?", "How do I receive more physical cards", "Can I use my new card?", "Why do you need me to verify who I am?", "I have a fee listed for a transfer.", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "I am having trouble verifying my id.", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I have to verify my source of funds.", "I found my card, how can I use it again?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fiduciary currencies are supported for tenure and exchange?", "pos": "Will you work with any fiat currencies?", "neg": ["Why is my refund not showing up on the statement?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Why do I see a fee when I do a transfer?", "I did a transfer.  What is the extra fee?", "Why is there a direct debit set up in my name?", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "Who do I talk to for transactions debited twice?", "My card still hasn't arrived after two weeks, now what?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "Would you be so kind as to activate my card? Thanks"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many currencies can I have?", "pos": "Are all European currencies available for holding and exchange?", "neg": ["What happens when I money transaction doesn't show up on the receiving side?", "Is there a way you can have money from a purchase I made refunded to my account.", "How long will a transaction to a friend take?", "How can I configure what currency my salary is in if it's in GBP?", "Can you help me activate my card", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "What is the system for determining the exchange rate?", "My card is missing.", "what steps do you take to check identity", "Why do I need top-up to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you work with any fiat currencies?", "pos": "What country's money can I hold currency in?", "neg": ["How will I know when I get my refund?", "Why is my transfer pending when I already made it?", "I've made a bank transfer but the money doesn't seem to be in my account.", "I would like to give another card to my daughter, how can I proceed?", "lost my card in atm", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "The card is non-functional.", "Can I make a contactless payments?", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "My card hasn't been working when I try to use it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What types of fiduciary currencies are supported for tenure and exchange?", "pos": "What currencies do you offer?", "neg": ["Can I electronically transfer funds into my account from my American Express?", "Is there a way to link the card i just got?", "my card payment has been declined, do you know why?", "Can you explain more about why should I verify my identity?", "I need to change my address in the personal details.", "I was charged a fee when I transferred my funds, why?", "What does it mean if it says that my payment is pending?", "Why didn't my payment process", "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "Why is there a fee associated with card use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you provide currency exchange to Euros?", "pos": "Is the EUR accepted for exchanges?", "neg": ["I just got my new card and tried using it and it was declined?", "what is this extra charge with my purchase?", "I payed with the card and there was an extra fee?", "Visa or Mastercard?", "Why can't I topup my account?", "How can I top up my card with another card?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Why is there an identity check?", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "WHAT IS THE MAIN REASON OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are all European currencies available for holding and exchange?", "pos": "Can I exchange my money for EUR?", "neg": ["I exchange currencies a lot.  Can I get a discount?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "How do you determine your exchange rates?", "Do you have any top-up limits?", "My top up doesn't work", "Why is top up not working for my apple pay app", "My money I had was gone and I could not get gas!", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "there is a debit i dont recognize", "what is the average wait for transfers"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which fiat currencies are supported by you?", "pos": "Do you support fiat currencies?", "neg": ["For SEPA transfers, what kind of charge will be applied?", "What ATMs can I use my card at?", "Is my card payment reverted?", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "Why did my payment go back to my account when I bought something?", "The store card reader would not accept my card.", "Someone besides me might be using my card.", "I would like to transfer money into my account.", "How much is the exchange fee?", "Is there an alternative to a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you do exchanges of EUR?", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["Can my salary be received and transferred to my current currency in my country?", "Do i have to verify who I am?", "Please explain to me how to know where my funds are from.", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "The ATM wouldn't let me have my money.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "I would like to get both a Visa and MasterCard?", "How many disposable cards per person?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Why has my payment not transferred?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the EUR accepted for exchanges?", "pos": "Can exchanged be made to EUR?", "neg": ["The attempted transfer failed.", "What documents do you need to verify my identity?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "What different currencies can I get?", "What steps do I need to get another card?", "I am having trouble verifying my id.", "I was made to pay an additional pound!", "Why have I been charged an extra £1?", "Can I use a bank transfer to add money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What flat currencies do you use for holding and exchanges.", "pos": "What currencies are supported?", "neg": ["How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "What are the steps for  making a transfer for topping up?", "How do I fix a transaction to the wrong account?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "I tried transferring to an account but it didn't go through. What happened?", "I withdrew some cash, when is it going to show?", "Why has my deposit in the ATM not cleared yet?", "I want to delete my account. How do I do this?", "Will I get Visa or MasterCard?", "What cash stations take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies are supported?", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["Can my salary be received and transferred to my current currency in my country?", "How would I use a disposable card?", "How long do transfers take to go though", "Do you charge extra for topping up with a debit or credit card?", "What are the disposable card limits?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "Am I charged if I make a top-up?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "My card payment was cancelled it seems.", "Can I have a tangible form of my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can exchanged be made to EUR?", "pos": "Do you have support for flat currencies?", "neg": ["Why is there some cash that I did not deposit in my account?", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "why do I have to show my ID", "When will I receive my card?", "Why is checking my identity important?", "I'd prefer Mastercard.", "Why hasn't my balance been updated from the check deposit I made?", "Will the transfer show up in my account soon?", "How do I receive a refund for my item?", "What different currencies can I get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is EUR one of the currencies you deal with?", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Is there a fee for transferring money", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "how do i cancel my account", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "My new card isn't in my app, how do I get it in there?", "I would like to pay by cheque.", "If I don't have all my documents can they still verify my identity?", "Tell me why there is an extra charge when I used an ATM?", "I do not have my pin yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it okay to hold money in multiple currencies?", "pos": "What country's money can I hold currency in?", "neg": ["I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "Do you have the option for a disposable virtual card?", "For some reason, the money I added was returned.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "Am I the only one who can top-up my account?", "What went wrong when I tried to do my transfer?", "I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "What do I do if I have forgotten my passcode?", "is there a limit to top up", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which fiat currencies are supported for holding and exchanging?", "pos": "Do you have support for flat currencies?", "neg": ["Can I change my PIN without being physically present?", "No refund showing in my statement.", "I have a payment which has not been approved.", "There was a direct debit from my account and I didn't authorise it", "Why was one of my transfers declined?", "What kind of ATMs would this card be accepted at?", "Where can I link a new card?", "There was a charge applied when I used my card.", "I don't understand why I was charged extra for withdrawing money?", "Can you tell me why I haven't received my new card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have support for flat currencies?", "pos": "What country's money can I hold currency in?", "neg": ["Is there a few for exchanging foreign currencies?", "If I exchange foreign currency, are there any other charges?", "Why is the cash transaction still showing as not completed?", "My PIN is not working, can you help?", "how many uses are the disposable cards good for?", "Do I get Visa or Mastercard?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "how to recover my passcode", "How can I the person see my money transaction?", "I would like to get some extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know which fiat currencies I can use with you.", "pos": "Can I exchange my money for EUR?", "neg": ["Can you tell me exactly what fees I will expect to see in regards to your cards?", "What is the fee on my statement for?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "There is a cash withdrawal in my account that isn't mine.", "MY transfer has still not appeared.", "I want this fee reversed from my account.", "How long will it take to verify my account?", "How old do you have to be to open an account?", "The ATM kept my card?", "Why can't you allow my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support fiat currencies?", "pos": "Do you have EUR currency available for me?", "neg": ["It has been a couple of hours but I do not see my balance updated, can you help?", "Is there any way to know how the transaction got on my account?", "I got cash and was charged a fee that shouldn't be there!", "I noticed additional charges when transferring?", "Help me!  When I was abroad, the exchange rate was wrong.", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "One of my payments was doubled", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "Apple pay is not accepting my American Express card, can you assist me with this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What country's money can I hold currency in?", "pos": "Can I exchange my money for EUR?", "neg": ["How much is it to use my US debit or credit card to top up?", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "What do I do if I can't get my card out of the ATM?", "I'm waiting for my transaction to complete.", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "Where is a ATM that accepts Mastercard?", "Which ATMs take the card?", "I ordered a virtual card but it hasn't come through yet", "I need to have an item refunded.", "In regards to the PIN of the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange my money for EUR?", "pos": "Do you have EUR currency available for me?", "neg": ["Am I the only one who can top-up my account?", "Card payment still pending.", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "How do I receive a virtual card?", "Can i make several disposable cardsper day?", "Why am I charged a fee for using my card on some purchases?", "What number of transactions can i do with one disposable card?", "MY transfer has still not appeared.", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies do you offer?", "pos": "Are all fiat currencies supported?", "neg": ["I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "where is card accepted", "If I exchange currency frequently, can I get a discounted rate?", "I would like to change my name after marriage.", "What is this strange payment in my account?", "Can I unblock my pin using the app?", "I purchased this item and would like a refund", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "Is going to a bank only way to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have EUR currency available for me?", "pos": "Are all fiat currencies supported?", "neg": ["What are the age requirements for service?", "The bank charged me fees for withdrawing cash!", "Why can't I withdraw funds from my account?", "I received a transfer in GBP how do I change it to a different currency?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "I have exceeded the number of PIN attempts", "What are the current exchange rates?", "Can I choose whether I receive a Visa or a Mastercard card?", "I would like to delete my account now, please.", "Can I top up any amount?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have it by a certain date?", "pos": "How long are deliveries to the US?", "neg": ["who can put money in my account?", "I have been overcharged.", "I think that somebody is utilizing my card without my authorization!", "Where can I find your exchange rates?", "I made a payment with my card that was cancelled?", "I got some cash but it wasn't the right amount.", "I put some cash into my account but it's not displaying that on my balance.", "I had a cheque deposited, but I don't see my money yet?", "What is the charge to make a transfer", "I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "pos": "I haven't received my card yet, how long does it normally take?", "neg": ["Card payment is showing as pending", "What do I do if I can't get my card out of the ATM?", "I need to change a transfer.", "how do I ask for a physical card?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "IS there a fee to exchange currency?", "Please help.  The card won't work.", "Is it possible for me to change my PIN number?", "My transfer says pending. What does that mean?", "Where is my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how soon will my card arrive?", "pos": "Is there a specific date it can be delivered by?", "neg": ["I had a decline on my card. Why?", "I think there has been a mistake with my transfer", "my cash balance less than what I thought", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "Can I pick between Visa and Mastercard?", "How do i authenticate a top-up card?", "Are there steps to see where my funds come from?", "My wallet is empty even though I topped it up an hour ago.", "Where in the app do I go to make my new card show up?", "What credit cards do you carry"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my card yet, how long does it normally take?", "pos": "How long does it take for the card to come?", "neg": ["how can i get it to add money automatically while travelling", "What is the top up code for?", "Why was there a fee for my cash withdrawal?", "Why is there a random payment in my statement?", "What steps can I take if someone else is using my card?", "I'm interested in learning more about product refunds.", "Am I going to be charged for receiving  money?", "What is the way to go about getting a virtual card?", "What should I do if I lost my phone?", "Can I withdraw from any ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card delivered as soon as possible.", "pos": "When can I expect my card? I live in the US.", "neg": ["The app shows Direct Debit payments that I didn't make", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "My phone was taken yesterday, is there something that I need to do?", "I would like to cancel a transfer...is this possible?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Which type of card will I receive?", "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "are there age requirements", "May I get my salary paid out in a different currency?", "Please explain how disposable virtual card work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How quickly can you get me my card?", "pos": "My card is needed soon", "neg": ["What identification is required to activate my card?", "There was an extra fee when I was at the ATM.  Why?", "Can I give a second card for this account to my daughter?", "Why haven't I seen the cash from the cheque I deposited yet?", "Why did I get charged when getting cash?", "How long after I receive my statement can I dispute payments on it?", "I need to cancel a transaction please!", "Can I change my pin through the app?", "Can I add money automatically to my account while traveling?", "How do I find out what countries you service and what countries you do not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much to get my card in 2 days?", "pos": "How long will it take to deliver to the US?", "neg": ["Help me with a PIN change.", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "I withdrew money and got a fee, please explain", "help, lost my card", "Can I get a card although I'm not in the UK", "I haven't received the cash from the check I deposited.", "There is a direct debit patentp that I haven't authorized.", "I did a transaction to a wrong account!", "Why hasn't my transaction arrived?", "Top-up is loaded into the card and no update."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does delivery take?", "pos": "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "neg": ["I was charged too many times for one transaction.", "I left my phone at the hotel I was staying at so I can't use the app!", "Where do I look for cash top up?", "I did a transfer to my account, but it hasn't shown up", "Please help me!  My physical card isn't working right.", "What can I do with a disposable virtual card?", "How can I information on my limit for top-ups?", "Why was I charged a fee for my card payment?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I took out money and there is a fee.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When should I expect to receive my card?", "pos": "Please send my card as quickly as possible.", "neg": ["Can I get a new card even though I am in China?", "my statement contains an unknown payment", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "Give me a refund now!! I am still waiting.", "How can I add money to my account from another account I have?", "What reasons would cause my card payment to be cancelled?", "I'm interested in holding and exchange for flat currencies, what do you support?", "I would like to alter my personal details.", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a specific date it can be delivered by?", "pos": "Can you tell me when my card will arrive?", "neg": ["How can I dispute a debit transaction?", "Please explain why the funds I added were returned to my account.", "Where do I get a virtual card?", "Why is checking my identity important?", "What is the youngest age for an account?", "I have foreign currency i would like to change how much will it cost me?", "I can't seem to be able to use my card", "How can I top up with my apple watch?", "I prefer to get a Mastercard.", "If I need to top up with cash where should I look?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need to add express delivery if that's an option", "pos": "Can I have it delivered on the date I need it delivered?", "neg": ["Can you please explain why the exchange rate for the item I bought is wrong?", "Can my PIN changed remotely without visiting a bank?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "My transfer is stuck pending? How do we fix it to it goes through?", "What is the highest amount of top ups I'm allowed?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "Do you think you're asking for too much information about me?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "Can I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose when my card is delivered?", "pos": "what is the leadtime for a new card to show up in the mail?", "neg": ["I made a card payment which is showing me pending.", "Do all businesses take this card?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "how do i get into my account and edit my details", "What is the expected delivery date for my card?", "Can you please tell me how long it takes for the transfer to be available.", "My payment was put back, I think.", "What other credit cards can I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I placed my order a week ago. Is it ok that my card isn't here yet?", "pos": "I need my card to be delivered fast", "neg": ["Why is my transfer still pending?", "Why didn't I receive the right amount of cash at the ATM?", "cancel my account", "how to change name on account", "Can I get paid for this in another currency?", "Is my card accepted anywhere?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "Can I use my card in Austria?", "How many top-ups am I allowed to do?", "I've just got married and want to change my name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please send my card as quickly as possible.", "pos": "When shipped to the US how long is delivery time?", "neg": ["Is there a way to verify a card top-up?", "Will I have to wait much longer for my new card to arrive?", "What types of fiduciary currencies are supported for tenure and exchange?", "Can I track my card while it is in the process of delivery?", "Is it possible to track the card you sent me?", "I would like to give another card to my daughter, how can I proceed?", "There is a direct debit that I didn't set up, what should I do?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "I see an unfamiliar Direct Debit payment.", "Why do I have a strange payment on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the estimated date for delivery to US?", "pos": "How many days to deliver to a US customer?", "neg": ["Can I go ahead and use my account even though my identify hasn't been verified yet?", "I'm waiting for a transfer from the US, how much longer?", "I have an incorrect charge and would like a refund.", "Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "When will my money be in my account?", "Why was my ATM withdrawal cancelled?", "Tell me how to top up my account using bank transfer.", "hello I have lost my phone and I'm worried someone's going to steal money from me", "Which countries do you work with?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for deliver to the US?", "pos": "What is the delivery time for US?", "neg": ["I requested money from the ATM and it didn't give me as much as I requested.", "Is a new debit card free?", "How can I create another card linked to this account?", "Why isn't my beneficiary allowed?", "Why would a card payment be declined?", "lost card found, want to put it back in app", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "I believe my card payment has reverted", "Why was I not allowed to do a transfer to a beneficiary?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long are deliveries to the US?", "pos": "If I need delivery on a certain day, is that something that could be accommodated?", "neg": ["There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Why did the funds for one of my purchase come back to my account?", "i dont recognise some of these transactions, i think someone has my card details", "Why was my virtual card rejected?", "Do you offer cards for those in other countries?", "The app does not recognize who I am.", "I'm seeing a direct debit payment that is not me.", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Instructions for activating card", "A card has been sent to me, how do I track it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to have it delivered on Saturday.  Is that possible?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["A transaction is showing more than once.", "My account seems a bit off and getting weird charges.", "I made a mistake of transferring, can I cancel my previous transfer?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "I'm not able to withdraw money from the ATM but I'm not sure why.", "Can I have my account add money automatically in certain intervals?", "I would like to track the card you sent to me.", "How long will it take for me to get my card?", "What is minimum age for an account?", "How do I receive money from someone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect my card? I live in the US.", "pos": "When should I expect my card to arrive?", "neg": ["Where did my money go? I'm not able to withdraw it from my ATM.", "I am unable to activate my card, it won't let me.", "What's the reason for needing to verify my identity?", "How can I check for an unsupported merchant for my transfer request?", "the exchange rate I got for cash was wrong", "I lost the code and can not get into the app. Help!", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "This is not right, I was told I could take out cash at the ATM for free?", "Where is the PIN for my card located?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the delivery time to the US?", "pos": "Can I have it delivered on a specific date?", "neg": ["How do I tell if my top up was reverted?", "I am afraid to give you all my identify details.", "I'm seeing a direct debit payment that is not me.", "I would like for someone to tell me which fiat currencies that your company supports.", "Can I get the Mastercard?", "i did not get any money but still was charged", "Does it cost anything to top up?", "Still waiting for transfer to be completed.", "Why on earth do you need so much personal id info from me?", "I need a new PIN number."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a specific date i can have it delivered?", "pos": "When will it get delivered?", "neg": ["Yesterday I had my phone stolen.  Please advise what I should do.", "Can my salary be received and transferred to my current currency in my country?", "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "Why does my top-up get cancelled?", "My wallet doesn't show my recent top up.", "can i get a card if i live in the US?", "I have a payment that shows twice", "Is there a pay structure for currency exchanges?", "Will I know which exchange rate I will get?", "what currencies can i exchange between on your app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is delivery speed to the United States?", "pos": "When can I expect delivery?", "neg": ["my card payment has been declined, do you know why?", "There's been a transaction to the wrong account.", "Can I use my Apple watch to fill my gas tank?", "Why couldn't I get cash from an ATM?", "How can I check for an unsupported merchant for my transfer request?", "Can I choose my Visa or Mastercard?", "How does one send me money?", "Why is it taking so long to update my balance transfer?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to deliver to the US?", "pos": "What's the earliest time to receive my card?", "neg": ["I can't see a verification code anywhere", "Google Pay won't let me top up.", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "I haven't received my transfer funds yet, where are they?", "I live in the EU, can I get one of your cards?", "Can i have the item refunded?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "Please delete my account now.", "make my account go away", "Why won't you take my transfer, I keep getting an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need delivery on a certain day, is that something that could be accommodated?", "pos": "When will I get my card shipped to me?", "neg": ["Transferred to account is not successful, help please?", "Who do I talk to about the ATM swallowing my card?", "My topup got reverted. Please let me know if there is any issue in system.", "Which currencies will you exchange?", "Which ATMs take the card?", "I was charged two times for the same thing.", "Why is this fee being charged to me after using my card?", "How do I get Top Up to work in Apple Pay?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I'm not sure how to complete the identity checks process."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to receive my card?", "pos": "How long is the delivery time to the US?", "neg": ["Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "How can I setup automatic top-up?", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Is there a limit on how many times I can use a disposable card?", "Why was I unable to finish this transfer?", "Can I use this app to exchange between dollars and pounds?", "My topping up didn't go through.", "Do you have an option for auto top up?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "where can I change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until my card will get here?", "pos": "How long does it take for my physical card to be delivered.", "neg": ["Why is my contactless not working?", "Where do I go to fill out the identity form?", "Can I electronically transfer funds into my account from my American Express?", "Why am I not seeing the check I deposited this morning in my account?", "Why did I only receive this much currency?", "why do I have a pending payment?", "need to know places i can withdraw money", "What is this extra pound charge for?", "How many times can I auto top-up?", "Can I see where my money is being transferred from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i choose a specific delivery date?", "pos": "How long will this take to get to me?", "neg": ["how do i avoid charges in the future", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "What went wrong when I tried to do my transfer?", "There is a withdrawal in my account I didn't make.", "This exchange rate on my purchase is wrong.", "how much does it cost to add money", "I would like to top up via credit card, which credit cards do you support?", "Is it possible to get a physical card?", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have it delivered on a specific date?", "pos": "How long will this take to get to me?", "neg": ["I was charged a fee for withdrawing cash.", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "My refund has not shown up on my statement.", "I am unhappy with an item I bought. How do I get a refund?", "What is the verification process for my card?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "For the identity verification, what do you need?", "Is the closest ATM to me within 2 miles?", "I would love one of the virtual cards!", "Do I have to go into the bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When should I expect my card to arrive?", "pos": "I need my card to be delivered fast", "neg": ["Is there a fee for a cash withdrawal?", "How many times can I use a virtual card?", "The app is not able to realize that it is me.", "My PIN can't access my card, can you help?.", "What should I do if I think someone stole my details and used my information to make some transactions?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "What reasons could cause my top up to be reverted", "I need help verifying my identity.", "What is the expected delivery date for my card?", "Do I need to order a new card if mine is expiring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is the wait for my card?", "pos": "Can I specify a day for my card to be delivered?", "neg": ["How do I get a PIN?", "How do I go about getting hold of a virtual card?", "I wasn't able to withdraw money at an ATM", "Is there a charge for sending out more cards?", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "I locked myself out of my account, how do I unblock my PIN?", "How do I access the virtual card?", "Who can purchase a disposable virtual card?", "I think my card payment was cancelled. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need to expedite my card", "pos": "How long will it take to get to the US?", "neg": ["i need help, i lost my card", "What is the basis of your exchange rates?", "Why are you charging me fees for using my card?", "Why do the top-ups need to be verified?", "The currency exchange rate was wrong for a purchase I made.", "Can I add money to my card automatically during a trip?", "Can I change my details because I moved?", "Why am I being charged for withdrawing cash but haven't in the past?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "I've been waiting ages and my PIN hasn't gotten here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Send me my card now! ASAP", "pos": "How long does it take for cards to be delivered after ordering them?", "neg": ["How long does transfers take?", "How can people transfer money to me?", "Are you going to charge me to top up my card?", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I noticed my exchange rate was incorrect when I got cash.", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "I lost my card, what do I do now?", "What forms of ID should I use for verification?", "Will I be charged for transfers?", "Why was there a fee on my cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card right away.", "pos": "How long should I wait for the card to arrive?", "neg": ["My account is locked because I used the wrong pin too many times.  Please help.p", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "How long do I have to wait for my bank transfer to appear in my account?", "Where do you get those exchange rates?", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "Why hasn't my cheque processed?", "I need to close my account.  Your company is terrible!", "Hey there's a fee for a transfer on my account.  Why?!", "I cannot find my phone, what should I do?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I receive the card?", "pos": "are you sending me my card?", "neg": ["I want to shut down my account as soon as possible.", "I want to inactivate my account.", "Why can't I complete my transfer?", "What's going on? My card wont accept any transactions.", "I need info on activating my card?", "Need a new card, mine is expiring.", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "What age do you have to be to open an account?", "Why did you cancel my card payment?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card immediately.", "pos": "When will it get delivered?", "neg": ["Is my daughter eligible to open an account?", "How come the ATM won't give me my money?", "Are there any hidden limit on the auto top-up?", "The machine only paid me a hundred when I wanted 20", "for god sake, just delete my account i am sick of this", "I would like to activate my card what do I need to do?", "What is the age limit for an account?", "I need mastercard as well as visa", "Can I get some help activating my new card?", "Am I the only one who can top-up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! When will the card arrive at my home?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["What is the charge for topping up a card?", "What are the rules for a top-up?", "Why is my transfer still pending after all this time?", "Transfer unable to be completed, states 'declined'", "What if I need my salary in another currency?", "I need to activate my card, how is that done?", "my phone has been stolen by someone", "What would II do if I wanted to activate my new card", "Can I order a second card?", "Why isn't my top up showing?  Was the money reversed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card ASAP!", "pos": "I need my card as quick as possible", "neg": ["Why have I received a rebate for my payment after a week?", "Can I withdraw money from another bank and transfer it into my empty account?", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "Why is the exchange rate on my card payment different than I expected?", "Why does my top-up get cancelled?", "Tell me how to top up my account using bank transfer.", "When the time is right will this automatically replenish my balance?", "How long will I have to wait for my money to be in my account?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "Do you have an auto-top function and how do I use it if so?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is needed soon", "pos": "How long will this take to get to me?", "neg": ["How can I cancel my transfer?", "I'd rather not use my physical card, how can I get a virtual card?", "Do you need my birthdate?", "Can I use the card at any cash machine?", "What is this extra fee on my statement.", "I topped up my card but the app rejected it.", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "How do I see my card in the app?", "How many incorrect attempts cause card to be blocked?", "Why is my payment in pending status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can it be delivered on a certain date?", "pos": "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "neg": ["What number of times can I top-up?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "What currencies do you accept for adding money?", "Can you tell me why my top-up was canceled?", "I am seeing a direct debit I wasn't aware of.", "I need to modify my details.", "I'm looking at my statement, and my refund is not on there.", "Why did I only get $20 now the full amount I wanted?", "I wasn't charged the correct exchange rate for an item I purchased."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect my card?", "pos": "How long will it take my card to get here?", "neg": ["When can I expect money to be transferred to my account?", "When did I get a $1 extra fee on my statement?", "when will my transfer clear", "How can I the person see my money transaction?", "I cannot get my google pay to work.", "After a transfer, I see an extra fee.  Why?", "My new card isn't in my app, how do I get it in there?", "I wanted to take out $100 but I only got $20.", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get my card quickly", "pos": "How long is US delivery?", "neg": ["How long does it take for my id to verify?", "top up google pay, is it possible?", "left my phone at hotel, cant use app", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "How can I periodically check the delivery of the card you sent?", "Can the card was sen to me be tracked?", "I am unable to use my top-up on the app. Could you explain this to me?", "Do I need to do anything? My phone was stolen yesterday.", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "Will I be charged for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will this take to get to me?", "pos": "How soon will I get my card?", "neg": ["Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "At which locations can I order a card?", "Why is there an identity check?", "Help me please, My Apple Pay American Express top up does not work.", "do you have a fee for receiving a SEPA transfer?", "Can you tell me what are disposable cards for?", "There is a payment in the app that I did not approve", "My card is about to expire.  Where do I get a new one.", "I deposited a cheque with some money, but the balance hasn't changed.", "I have a trasnger that is pending and wondered about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I chose the date to have it delivered?", "pos": "How long until the card arrives?", "neg": ["How do I cancel a recent transfer?", "Can you tell me what i steps i should take since my card was stolen?", "Can you please explain why my beneficiary is not allowed?", "How long do transfers take to go though", "I need to order a new virtual card, how do I do that?", "My card payment had the wrong exchange rate", "My cash deposit isn't in my account. What happened?", "How do a reverse a duplicated charge?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I'd like to have extra cards. Will I have to pay for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my card be here soon?", "pos": "How soon do cards arrive after I order them?", "neg": ["How do I see the source of my money?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why am I getting charged more for using my card?", "How long will it take for my money to be deposited?", "I already paid to top-up but the funds aren't available yet, where are they?", "How do I get a virtual card on my device?", "Would it be possible to activate my card?", "I need help with understanding why my card is not working.", "Why do I have to give you my drivers license", "I was unable to transfer to another account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get my card fast tracked?", "pos": "When will my card be delivered?", "neg": ["How long will my top-up stay pending?", "What ATMs can I use my card at?", "Why isn't my purchase exchange rate correct?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Why is there an extra charge of 1 dollar on my statement?", "Top-up is loaded into the card and no update.", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "I see cash in my app but I did not get it.", "Why was I charged a random fee for a transfer I made?", "Can I get a card that works in other countries like Africa and Indonesia?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I receive my card?", "pos": "I need my card soon.", "neg": ["I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "My statement shows different transaction times.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "Why wasn't my payment accepted by the app", "how do i get a pin for my card", "Can you tell me why my card payment did not work?", "What are the auto-top up policies?", "I can't log in", "Can I have a tangible form of my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can cards be dispatched on a specific date?", "pos": "How long is delivery to the US?", "neg": ["What do I do?  The ATM took my card!", "Why has my deposit in the ATM not cleared yet?", "Is there a fee for sending out more cards?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Why was I charged a fee when I withdrew money?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "Where can I get money from my card?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "When I tried to top up using my card, all of the money disappeared."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is delivery to the US?", "pos": "What is the delivery time for US?", "neg": ["Can someone help me unblock my pin?", "Would you please unblock my pin? I don't know why, but it's blocked.", "I want to top up by cheque", "I'd like to use my American Express to place money into my account.", "i need a refund right away but the funds aren't available in my account", "Is there a reason my payment is still pending?", "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "How do I create a disposable virtual card?", "my card was refused, why?", "Why was I not able to take cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can it specifically be delivered on a certain date?", "pos": "When can I expect delivery?", "neg": ["It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "What do I do if my top-up has not gone through?", "I need my PIN unlocked.", "Will you tell me how to exchange USD for GBP in the app?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "Is there a money transfer fee?", "The exchange rate that was applied for an international purchase was wrong.", "Something is wrong with my top up and I can't see it. How do I find it?", "I shouldn't be charged any fee for transferring ."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When shipped to the US how long is delivery time?", "pos": "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "neg": ["I would like to get an account for my child.", "Does Apple Watch support the topping-off of my account?", "Why did I only get $20 when I asked for $100?", "I am not satisfied with your company and wish to delete all accounts immediately.", "Where do I activate my card?", "I was wondering why my card was declined", "Why did it cost money to transfer funds?", "How are the exchange rates determined?", "Did I do something incorrectly? Where is my top-up?", "I need to find out why my pending payment hasn't gone through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does it take to get my card i am in a rush", "pos": "To deliver to the US, how long will it take?", "neg": ["I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "The transfer to my beneficiary has not gone through", "It seems I need to get information on limits for top-ups.", "The activation process for my card isn't working.", "My top up says it is still pending", "I deactivated my card but would like to reactivate it.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Will I be charged any fees if I want to add money with an international card?", "Can you tell me more about limits to disposable virtual cards?", "Is topping up free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will it get delivered?", "pos": "I need my card as quick as possible", "neg": ["Please help revert my transaction from this morning.", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "A payment is pending", "My phone was left at a hotel and I can't access the app.", "When will I see my cash, since I already deposited my check?", "My card never arrived.", "How can I access my account when I have lost my phone?", "There is a pending transaction on my account, what does this mean?", "I recently made a transfer that I would like to cancel", "I have been waiting for my transfer, shouldn't it be here already?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have it delivered on the date I need it delivered?", "pos": "When will I get my card shipped to me?", "neg": ["If I were to do a transfer, what is the rate for that?", "I am planning activating my card was it possible?", "I bought some things in the morning but the payment shows as pending", "I withdrew cash and was charged", "I want one of the virtual cards!", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "I want to use a cheque to pay.", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I order a card when does it arrive?", "pos": "Give me my card, I need it now!", "neg": ["I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "I seem to have lost my card.", "I am just waiting on the completion of the transaction.", "What is this cash withdrawal on my statement?", "Can you tell me how transferring money into my account works?", "Why do you need to check my identity?", "I need to withdraw money. Where can I do that?", "the product is not working, can I get a refund?", "Can I automatically top-up when traveling?", "Do you allow exchanges of EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until the card arrives?", "pos": "How many days to deliver to a US customer?", "neg": ["How much could I top up?", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "My identity wasn't verified", "Why can't the recepient of my money transaction see it?", "I deposited money in the form of a cheque, but my balance has not increased.", "I cannot get my virtual card to function.", "I tried to transfer but it was declined", "Where did the  €1 fee in my statement come from", "What do you require for identification verification?", "lost my card in atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for my physical card to be delivered.", "pos": "can you express my card to me?", "neg": ["Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "How long does it take for a transfer to show up in my account?", "My card needs to be topped up.", "Can I have multiple currencies in my account?", "How can I change the currency I'm exchanging from AUD to GBP?", "Help me terminate and close my account.", "Can you please tell me why I was charged an extra fee on my transfer?", "How old must I be to open an account?", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "I need my virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i am express delivering my card to the us, how long will that take", "pos": "How long is the delivery time to the US?", "neg": ["Why can't my transfer complete?", "I think there was an error in your exchange rate.", "Can I get an update on my replacement card?", "I just saw a fee on my account. When do these get charged?", "There is a mysterious debit transaction on my statement", "Please tell me what this direct debit in my statement is", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "My card got blocked, how do I reset?", "Can you tell me the names of the fiat currencies that I can use at your institution?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for something to be delivered to the U.S?", "pos": "Can I specify a day for my card to be delivered?", "neg": ["There is a payment I don't recognize", "Will money be added automatically when necessary?", "I would like to give another card to my daughter, how can I proceed?", "I would really like a physical card.", "I need help reapplying my top-up. It seems it isn't working.", "Is there an age limit to when my child can use these services?", "My statement contained a one pound extra fee", "I was expecting my new card by now.", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "Is the EUR accepted for exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to have my card mailed to me?", "pos": "I need my card soon.", "neg": ["With one disposable card how many transactions can i do?", "Can I top-up my google pay?", "My top-up didn't go through", "Where do I go to activate my card?", "If there isn't much money left over, will it top-up automatically?", "My card would not work at a shop.", "Can you lookup my password?", "Can you tell me what the exchange fee is?", "How do you determine the exchange rate?", "My balance doesn't include my latest transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will it be delivered to the US?", "pos": "Can you tell me when my card will arrive?", "neg": ["The app failed to verify me.", "My card is about to expire.  How do I get a new card?", "It has been a couple of hours but I do not see my balance updated, can you help?", "My wallet is empty even though I topped it up an hour ago.", "Unsure how to provide my identity.", "Can I change my pin number at a cash machine?", "show me how to top up", "why must I prove ID", "I believe my card payment were reverted", "I would like to change my address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When are cards shipped?", "pos": "To deliver to the US, how long will it take?", "neg": ["I have a cash withdrawal on my statement that I am unsure of.", "top up not completed", "Why did I get charged a fee for my transfer?", "Why did my top-up fail?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I have just read my statement and there is a payment I don't recognise.", "The currency exchange rate was wrong for a purchase I made.", "How can I close my account, I don't want it.", "i dont recognize a charge on my card", "How do i activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "To deliver to the US, how long will it take?", "pos": "What is your shipping policies for cards?", "neg": ["I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "Why is my card payment still pending?", "How do I go about ordering a card?", "My card payment has the wrong exchange rate", "where can i have a virtual card", "My card did not work at store.", "How do I find the top-up verification code?", "I am unaware of what my password is.", "you got the exchange rate wrong for my cash withdrawal", "Why can't I transfer money to a beneficiary"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "pos": "How long is the delivery to the US?", "neg": ["Can I track the card that you sent me in the mail?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "When the time is right will this automatically replenish my balance?", "My cash withdrawal shows pending, why?", "I want to op up my account by using bank transfer. How do I go about it?", "I live in the US and I would like to get a card. How do I go about getting one?", "The machine gave me the wrong amount of cash.", "No option to top up with a cheque ?", "Do you have a children account available?", "I need to make a transfer from Europe, how many days does this take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the leadtime for a new card to show up in the mail?", "pos": "How long will delivery to the US take?", "neg": ["Is there any way i get a disposable virtual card as well?", "Is American Express supported for adding funds?", "What stopped my transfer, from being accepted?", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "I was charged multiple times for one purchase", "What kind of cards an currency do you support?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "Why hasn't my transaction been completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to get to the US?", "pos": "Give me my card, I need it now!", "neg": ["There's a payment in the app I don't recognize.", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "phone is at a hotel, can i still use app", "my statement contains an unknown payment", "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "If my card is going to expire this month, do I need to order a new one?", "I'm pretty sure my top up is still pending.", "Where do I go to order my card?", "My top-up failed to go through.", "Why did I not get my refund yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is US delivery?", "pos": "Can I choose the day it's delivered?", "neg": ["I have duplicated transactions on my statement", "Why was my payment declined? I keep trying my card but it's not working.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "new customer and filling gas for the first time today, not working,", "I was checking my statement and my top-up has been reverted", "How long do I need to wait to see an update after I make a bank transfer?", "How long do I wait for a transfer to take?", "Why won't my card work.", "Why haven't I gotten my payment yet?", "My order hasn't shown up yet, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the delivery time for US?", "pos": "can you express my card to me?", "neg": ["I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "Can someone else use my account if they have my phone?  I lost mine.", "help, lost my card", "i dont recognize a charge on my card", "I can't use top up on Google Pay.", "Is there a charge for a physical card?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "where do I top up my google pay?", "I contacted the seller and he won't respond.  Please just refund me my  money.", "I was doing a transfer and received a \"decline\" message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "pos": "Do I have a say when it's delivered?", "neg": ["I entered a wrong PIN too many times. How can I fix this?", "I did not receive my purchase, how do I cancel it?", "How many cards am I allowed?", "Changing my PIN", "How do I exchange USD to GBP?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "What is the age limit for an account?", "I was charged twice for the same purchase!", "I happened to forget my password", "I have cash deposit to my account but it is experiencing a problem"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is a delivery to the US?", "pos": "Give me my card, I need it now!", "neg": ["Why have you declined my card payment?", "I still don't have a card. How do I get one?", "is apple pay a top up service?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "Can I transfer my salary onto here?", "How do I change my currency to another?", "Do I get a card to keep in my wallet?", "How do I change the PIN?", "I want a reason as to why my beneficiary is not allowed?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for the card to come?", "pos": "How will I get my card?", "neg": ["I would like to cancel my purchase.", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "I have a strange transaction for £1 on my statement, what is that?", "My card stopped working after multiple transactions. Why?", "Do I have a Visa card as an option?", "The atm didn't give me all my cash", "I have a transfer that was declined.", "Is my card accepted anywhere?", "I checked the app and there is a payment that I don't recognize.", "What is the reason for the fee charge on my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many days to deliver to a US customer?", "pos": "Do I have a say when it's delivered?", "neg": ["I could only take the amount of money that was available to me which was less then I expected.", "I found a direct debit I would like to dispute", "Can I revive a physical card.", "Suddenly, my card won't work.", "How is top-up verified?", "I can't see a verification code anywhere", "How many currencies can I have money in in my account?", "How can I delete my account?", "The money has not yet been placed in recipients account.", "I haven't received my PIN yet. Do I need to get it from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my card come? I need it as soon as possible!", "pos": "When will my card be here?", "neg": ["Can you tell me about the exchange fee?", "I'm having difficulties changing AUD for GBP. How do I do this?", "How can I transfer money to a beneficiary?", "Why did I get charged a fee for my card payment?", "I tried to make a purchase in the store but my card was declined.", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "Is the verification number on the top up card", "Not living in same place, need to change details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "pos": "I need my card soon.", "neg": ["How to I switch my money for the money used in another country?", "I submitted a transaction but it was for the incorrect account.", "My top-up was cancelled, could my bank be the problem?", "help my money isnt showing up", "An ATM machine didn't give me back my card.", "When will my transfer finish pending?", "Is there a charge for getting my money?", "Can my job deposit my wages directly into the account.", "I requested a higher amount for my cash withdrawal", "Why haven't I gotten my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long should I expect to wait for my card to arrive?", "pos": "How long should I wait for the card to arrive?", "neg": ["I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "I am yet to receive the money in my account how long will this take?", "When I got cash, my exchange rate was off.", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "There is a direct debit payment I don't recognize.", "For what reason is my transfer still pending now?", "I've tried using my card multiple times and it keeps getting declined.", "my cash balance less than what I thought", "is it possible to get a refund for something I purchased?", "Why was a payment cancelled on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card as quick as possible", "pos": "Can you tell me how long it takes for a new card to come?", "neg": ["I've changed my mind on an item.  How do I get a refund?", "that fee should not be there, you charged my cash for an unnecessary thing.", "Can friends transfer money to each other?", "Where can I see where my funds came from?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "What is the most amount of disposable cards allowable?", "where can I see who sent me funds", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Is there a way to see my money's source?", "Can someone please help assist me by explaining to me why my pass-code is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are you sending me my card?", "pos": "What's the earliest time to receive my card?", "neg": ["I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "I don't remember my passcode?", "I think someone stole my card because I can't find it.", "I can't do any business with this virtual card.", "What are the acceptable currencies for adding funds?", "DO I have to be 18 to open an account?", "What should I do if I see a withdrawal is pending?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "How do I re-order a damaged card?", "I'm happy with Mastercard and want to stick with just that credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will I have to wait for my new card?", "pos": "Can you tell me how long it takes for a new card to come?", "neg": ["What are acceptable documents to prove my identity?", "Exchange rate for my card payment is wrong", "What do I do after the ATM takes my card.", "How can I exchange currencies with this app?", "Where can I find Mastercard ATMs?", "Why am I unable verify my id?", "How can I look at where my available cash is coming from?", "Help me find the transfer that I did.", "A payment that I didn't make appears in my app.", "What about an auto top-up, is that a option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will delivery to the US take?", "pos": "How long will it take my card to get here?", "neg": ["What is the maximum transactions for one disposable card?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "Is there a way to find an ATM around me?", "The exchange rate was different when I got cash", "Is it possible to get both a Visa and a Mastercard?", "Please assist me in activating the card.", "Where can I find an ATM?", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "Someone must have found my card details as I don't recognize these transactions.", "What is this strange payment in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How soon will I get my card?", "pos": "When can I expect my new card to get here?", "neg": ["I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "What currencies can I use to top up my account?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "There's a $200 withdrawal on my statement that seems fishy to me.", "My product was faulty.", "I was wrongfully charged one pound.", "Tell me what ATMs allow me to change my PIN.", "need to exchange currencies", "Could my daughter open an account?", "How can I change the currency I'm exchanging from AUD to GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Give me my card, I need it now!", "pos": "How long does it take for a card to arrive?", "neg": ["Please give me both Visa and MasterCard, is it possible?", "Where in the app do I go to make my new card show up?", "I see a charge for a direct debit that was not me.", "How do you check my identity?", "How long is the wait for a money transfer to post?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "I was supposed to get a refund but I do not see it.", "Do I get  a mastercard and visa?", "I got charged for with a fee for paying with my card.", "what I need to verify my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect delivery?", "pos": "Can I choose the day it's delivered?", "neg": ["My American express works with my apple pay, why is top up not working?", "I do not recognise the card payment.", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "when does my balance update for a transfer", "Why can't my transfer complete?", "Will there be extra charges regarding to adding money into my international card?", "How long do I wait for my PIN", "I have a cash withdrawal that I don't recognize.", "i bought the wrong size and would like a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How soon do cards arrive after I order them?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["How long do transfers take, mine just says pending?", "A payment I made is for a wrong amount can you help me correct the mistake.", "I goofed up and used the wrong account.  Please help.", "Why did I get charged a fee for transferring money?", "It appears my top-up is still pending.", "I think the exchange rate for my for my cash withdrawal is wrong", "I just did a money transaction but its not showing they received it", "I noticed my card payment was cancelled, can you tell me why?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "Do you work in Greece?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the earliest time to receive my card?", "pos": "When can I expect my new card to get here?", "neg": ["what documentation do I need for the identity check?", "How do i set up my credit card to send transfers?", "Why do you need so much id info from me?", "What do you use to figure out the exchange rate for the card?", "Is it possible to get both Visa and Mastercard from you?", "How do I get a new card when my old one expires?", "Why is there a payment I didn't do?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "where can I find the auto-top up option?", "Do you charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card soon.", "pos": "can the delivery be specific to my needs?", "neg": ["Contactless payments need to be enabled for my card.", "Why won't my card work anymore?", "I was charged for getting cash.", "I want to know how to transfer money with my credit card", "I'd like to delete my account.", "My card hasn't shown up yet.", "There is an unauthorized payment in my statement.", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Will my other US credit card be accepted?", "Can I top up for free using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I get my card shipped to me?", "pos": "When can I expect to receive my card?", "neg": ["I did a transfer but the balance is the same.", "Is the top-up amount unlimited?", "Can I still access the app even though my phone was stolen?", "I have a transfer waiting.", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "Can I use my card for online payments?", "What apps can I use to top up my account?", "Where is the transfer to my account?", "What do I do if there is a direct debit on my account that shouldn't be there?", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your shipping policies for cards?", "pos": "What is the wait time for delivery to the US?", "neg": ["Are there limits to businesses that will accept this card?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "Where are the virtual cards?", "Would I be charged any fees if I added money to my account using an international card?", "What should I do if I think there are unauthorized transactions?", "Why is there a $1 charge on my statement?", "Has my card been lost in delivery?", "Tell me what ATMs allow me to change my PIN.", "My top-up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my card be here?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["I was only given $20 after trying to withdraw $100", "Why was my transaction declined?", "Can my children get an account?", "What should I do with my stuck ATM?", "What is the cost for physical cards?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I found my card, am I able to put it back into the app?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "How long will it take to transfer something to China urgently?", "What is the highest amount I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have a say when it's delivered?", "pos": "How long should I wait for the card to arrive?", "neg": ["I deposited a cheque and its been days and I still haven't received the cash!!", "An overseas cash transfer did not work correctly", "How do I get money from friends?", "My exchange rate is wrong when I get cash.", "Yesterday my phone was stolen from me :( What do i need to do about it?", "What type of ID do you accept?", "why must I prove ID", "What does it mean if my top-up has not gone through?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Why are my purchases from this morning still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my card be delivered?", "pos": "can you express my card to me?", "neg": ["Google Pay Top up isn't working", "I'd prefer Mastercard.", "What does it mean when a payment is pending?", "When I was transferring money I was charged extra why?", "How do I order a replacement for stolen card?", "I believe there is a mistake because a payment I didn't make shows in my app.", "What is this $1 charge on my account?", "How many transactions can be made with a disposable card?", "Will it be possible to change from USD to GBP with this App?", "Can you tell me how to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is the delivery time to the US?", "pos": "What is the length of time for one of these items to come to the U.S?", "neg": ["Where is my money that I transfered?!", "I could not get the ATM to work", "What are the steps for identity checks?", "my atm transaction was wrong", "Can you tell me how transferring money into my account works?", "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "Am I allowed to carry an additional card?", "Can you tell me what I need to do for the identity check process?", "What is the basis of your exchange rates?", "Why use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the length of time for one of these items to come to the U.S?", "pos": "How long should I wait for the card to arrive?", "neg": ["i tried to do a transfer to an account but it didn't work", "How do I create a disposable virtual card?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "Will I see fees from adding money with an international card?", "What do I do if my card is about to expire?", "Its been several days and my cash withdrawal is still pending. Why?", "I made a cash deposit to my account but i don't see it", "What is this cash withdrawal on my statement?", "I don't see a refund in my account.", "Why was I charged extra on my last UK pound to Russian ruble exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I specify a day for my card to be delivered?", "pos": "can I choose delivery times to suite me?", "neg": ["Is there a reason for my top up to be cancelled?", "Do I get charged if I get money?", "Do you support direct deposits from my employer?", "What reasons would cause my card payment to be cancelled?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "Someone must have found my card details as I don't recognize these transactions.", "\nWhere can I withdraw money from?", "my phone was taken yesterday, what should I do about my account?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me when my card will arrive?", "pos": "can I choose delivery times to suite me?", "neg": ["Why am I unable to transfer money when I was able to before?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "Can I see where my money came from?", "Which countries do you work with?", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Do I need to re-apply to order a new card when my old one's about to expire?", "Is there a problem that makes my payments show pending?", "Can you please tell me how long it takes for the transfer to be available.", "My transfer to an account failed.", "How long do I need to wait til my top up isn't pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect my card to arrive?", "pos": "How long is the delivery to the US?", "neg": ["How do I add a card on to the app?", "I would like to track a card sent to me, how do I do that?", "How long will a transfer from Europe take?", "I'm expecting a refund but it's no where to be seen", "What do I need to do in order to use my card I just got?", "The transfer that I was trying to complete was declined. What was the cause?", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "I was charged $1 in a transaction.", "Can you please refund my item?", "Can I add money in intervals to my account?  I will be traveling."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I choose delivery times to suite me?", "pos": "When can I expect my new card to get here?", "neg": ["Where do i find my PIN?", "I tried the wrong PIN too many times.", "I visited the ATM but got less money than what I requested. Why?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "Can I electronically transfer funds into my account from my American Express?", "can i get a virtual card", "It says that my payment is pending, what does that mean?", "I just received a new card, where do I go to link it to my account?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card to be delivered fast", "pos": "Can I pay more to get it deliver quicker?", "neg": ["What do I do if I cannot access the app?", "Help me cancel a transfer.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "For some reason I forgot the passcode I have.", "can i go into my app to find my pin", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "Why did I get a fee from the ATM?", "My PIN number was incorrect, and I can't access it.", "Where did my money go? I'm not able to withdraw it from my ATM.", "My app statement shows I took out cash from an ATM but I did not. What can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is the delivery to the US?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "My card hasn't arrived yet. What do I do?", "I'd prefer to use my American Express when putting funds into my account.", "What will I need to configure if my salary is in GBP?", "I must have entered my PIN wrong.", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "Do you charge a fee for topping up a card?", "Will there be a fee to receive a physical card?", "There was a transaction this morning that I'd like to reverse.", "This debit is not my transcation. How do I get my money out back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take my card to get here?", "pos": "Can you tell me how long it takes for a new card to come?", "neg": ["My card payments have stopped.", "Please tell me why the same transaction is showing up on my account more than once.", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "Why hasn't my card payment cleared yet?", "My card is expiring, how do I get a new one?", "With my credit card i would like to transfer money.", "What cards and currencies can I use?", "After I got my cash, I found out my exchange rate was wrong.", "I'd rather not use my physical card, how can I get a virtual card?", "Can currencies be exchanged on this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to make sure it is delivered on a certain date.", "pos": "How long should I wait for the card to arrive?", "neg": ["Someone else made a Direct Debit transaction on my account", "Verifying the top-up seems like a hassle.", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Is it possible to do auto top up?", "Am I charged if I make a top-up?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "How long do I wait for a transfer from the United States?", "When will my transfer finish pending?", "Do i have to wait to get the pin or can i set up a pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can you express my card to me?", "pos": "What is the wait time for delivery to the US?", "neg": ["There is a transaction showing up several times.", "i am not a premium customer but i want a virtual card, how do i get it", "Is there a fee when I add money to my international card?", "I saw a payment come out of my account for a merchant I don't remember.", "I tried activating my card and it doesn't work how do I solve this problem?", "How do I add an existing card to the app?", "Tell me how I can verify a card top-up.", "Payment I did not make.", "How do I verify my source of funds?", "Today I used my card at a restaurant and it was declined. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how long it takes for a new card to come?", "pos": "When can I expect to receive my card?", "neg": ["Where is the PIN number found?", "I have lost my phone, what steps can I take to prevent someone using my account?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "Which currencies can I use to add money?", "When traveling, is it possible for it to add money at specific time intervals?", "Do you accept all cards and currencies?", "I got cash and the exchange rate should have been different than it ended up being.", "I topped up and now my money is not there anymore! What happened to it?", "I purchased this item and would like a refund", "Do I have a card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the wait time for delivery to the US?", "pos": "When can I expect my new card to get here?", "neg": ["why do i have to verify top up?", "Do you support top ups?", "For some reason my card payment hasn't worked. what can I do to look into that?", "I wish to top up using a cheque.", "I was made to pay an additional pound!", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "How much is a physical card?", "my cash balance less than what I thought", "What is the pending payment on my card about?", "I get a \"decline\" message when doing a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should I wait for the card to arrive?", "pos": "Can I choose the day it's delivered?", "neg": ["There are funds in my app that I did not receive.", "I can't see my refund in my history.", "I haven't received my PIN yet. Do I need to get it from you?", "Is my PIN sent separably?", "Why hasn't my withdrawal shown on my statement?", "Can I have more physical cards?", "Help Me!  I lost my card.  What should I do?", "Please help me change my PIN.", "My refund is not showing up in my account. Where is it?", "There is an extra $1 charge on my statement, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect my new card to get here?", "pos": "How long does it take for a card to arrive?", "neg": ["I am unable to use my top-up on the app. Could you explain this to me?", "I have a payment that hasn't went through yet.", "I have cash deposit to my account but it is experiencing a problem", "when will my transfer clear", "Will I be charged for a cash withdrawal?", "Can I change my card PIN?", "Whats wrong with my currency exchange?", "Why do I have a strange payment on my statement?", "I was charged a fee for a transfer.", "Are there any limit on the auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for cards to be delivered after ordering them?", "pos": "can the delivery be specific to my needs?", "neg": ["My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "Where is my money that I transfered?!", "Can you tell me about the exchange fee?", "What do I do if there is an electronic debit that is not correct?", "I lost track of my card", "How long does it take to show a deposit I made to my balance?", "How long will my transfer stay pending?", "What physical locations can I use cash to top up?", "My card's expiration date is close.", "Can anyone else top-up for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a card to arrive?", "pos": "How will I get my card?", "neg": ["Do you have a limit for someone's age?", "What to do if my card has been used without my permission?", "Why is there a fee on a card payment?", "Which part of the app do I order virtual cards from?", "where can i deposit a check", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "How old do you have to be?", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "How do you decide what the exchange rates are?", "How can I dispute a direct debit charge on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have my card delivered on Tuesday?", "pos": "Can I pay more to get it deliver quicker?", "neg": ["Do I need to add my salary?", "I need a transaction reversed from my account.", "my virtual card has not came yet!", "Why can't I see a transfer to my account?", "Why do I get a fee every time I transfer?", "Can friends transfer money to each other?", "I would like to exchange currencies on the app. How do I do this?", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "I think a card payment I made was cancelled, can you check?", "It seems that the rate I got is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can the delivery be specific to my needs?", "pos": "When can I expect to receive my card?", "neg": ["What do I do with my \"decline\" message on a transfer?", "why did my payment revert", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "How can I dispute a debit transaction?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "My card is broken", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "Help, I was charged twice!", "I can not find my phone or it has been stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose the day it's delivered?", "pos": "How will I get my card?", "neg": ["Can I have more disposable cards?", "Why am I being charged a fee on a card payment?", "Top up is not working even though I have my AMEX in apple pay.", "I see a strange payment in my account.", "Can I top-up by cheque?", "How much is the charge to top up via credit card?", "What forms of payment do you accept?", "Why can't I use my beneficiary?", "What transfer methods do you accept?", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How will I get my card?", "pos": "Can I pay more to get it deliver quicker?", "neg": ["The passcode isn't working for me.", "When I got cash, my exchange rate was off.", "Is it possible to change from USD to GBP with your App?", "My card was not accepted in a shop", "Where's my top up code?", "Why are you charging me for ATM withdrawal? It has always been free before.", "I thought transfers were free. Why was I charged to transfer?", "Will I have to wait much longer for my new card to arrive?", "My daughter need a card from this account. Is that possible?", "I have one of your cards, but I don't know how to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect to receive my card?", "pos": "Can I pay more to get it deliver quicker?", "neg": ["Can I get a disposable virtual card?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "$1 charge in transaction.", "When my card expires what is the cost of a replacement and how fast?", "Will I be charged a fee for a SEPA transfer?", "Make me understand why I am charged an extra fee when I use the ATM.", "Where can I use a disposable card?", "How do I use disposable cards?", "Must I verify my identity?", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I will be traveling.  Can I add money automatically?", "pos": "Will the system automatically update once there is no more money left?", "neg": ["My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "Can you tell me about why the account I have was charged an extra 1$", "I am seeing inside the App a some cash withdrawal that is not mine", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "I have an outgoing transaction", "details need to be modified", "When will I get my new card?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Can I reactivate a card?", "Is there a cost to receive money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find the auto-top up option.", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["My card is not able to be activated how do I get it to work?", "Why is the exchange rate different on my recent purchase?", "I need to set up an account for my daughter, how would I do that?", "Will you assess me more fees if I top up with an international card?", "I made a transfer and was charged an extra fee!", "How do I know where I can use my card?", "What retailers accept my card?", "My card has not been delivered yet and its been a week since I ordered it, please help", "has my card payment been reverted?", "I cannot see the card PIN anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I'm traveling is it possible to add money automatically at certain time points?", "pos": "how can i get it to add money automatically while travelling", "neg": ["I didn't make these transactions. Is someone else using my card?", "Can I exchange from USD to GBP?", "How do I change my address ?", "What do you need for the identity verification", "Will a beneficiary not accept a transfer?", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "What is this extra pound charge for?", "I just checked my account on the App and there is a payment on there that I did not make.", "Can you tell me the ATMs I can use with my card?", "My top-up was rejected by an app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to do auto top up?", "pos": "What, if any, is the limit  for auto top-up?", "neg": ["The top-up card is verified how?", "I would like to get additional physical cards at this time", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "I recently bought an item using my card and I was charged an extra fee why is this?", "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "What is the refund procedure?", "I lost my phone, what should I do?", "How old must I be to open an account?", "Why am I being charged more on exchange with things I bought abroad?", "How can i make my card active?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How will I know when I can use the auto top-up feature?", "pos": "If I don't have much money in the account can I auto top-up?", "neg": ["Why would I need a disposable card?", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?", "I have a transfer from the US, How long is the wait?", "Why is there an extra fee charged?", "What is the fee for topping up a US card?", "What is the minimum age required to open an account with your service?", "can I top up an apple pay?", "The refund doesn't show in my account", "I made a cash withdrawal at an ATM but it still says pending in my account.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I set automatic top ups?", "pos": "Can I add money automatically to my account while traveling?", "neg": ["My PIN number was incorrect, and I can't access it.", "Will you tell me how I am supposed to use the disposable cards?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "Can I use my Apple watch to fill my gas tank?", "When will the transaction be done?", "My top up isnt working", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "My card is showing the same transaction over and over again.", "Can I wait for you to send me a new card when mine's about to expire?", "Is there any way to see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any limit on the auto top-up?", "pos": "Can I setup top ups in advance?", "neg": ["Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "My new card came in.  How do I activate?", "How do I modify my account details?", "Where is the top-up verification code located?", "I wanted to take out $100 but I only got $20.", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "My daughter needs to open account.", "Is there a limit to how much I can top up?", "I wanted to withdraw $100 from the ATM but I only got $20", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "pos": "If there isn't a lot of money left, will it automatically top-up money?", "neg": ["So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "Can I have a card even if I am not living in the UK?", "I see an unauthorized withdraw.", "Can you give me the restrictions of the disposable cards?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Are your cards available in the EU?", "Where is a ATM that accepts Mastercard?", "My phone was stolen, what should I do first?", "Help!  The app says I took out cash but I didn't!", "I tried to top up but the app rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does auto top-up have a limit?", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["how to change name on account", "Are there any fees associated with receiving money?", "Is my card lost? I am still waiting for it to be delivered.", "What happens after my card expires?", "Why are you keeping my money from me by declining my card? What is going on?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Are there any top-up limits involved?", "I went to do a transfer and it was declined.", "My card payments have stopped.", "Why is my payment still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the maximum amount you can do for auto top-up?", "pos": "Where can I find the auto-top option?", "neg": ["Can I get a disposable card?  How many can I have?  How often can I use them?", "I found the card that I thought I lost, and I would like to reactivate it.", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "There is a transaction showing up several times.", "I can't see my Google Pay top up. Is it not working correctly?", "When I top-up, the app reverts it.", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "What are these disposable cards meant for?", "Do you support top ups?", "I inadvertently completed a transaction on a wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I set up to my account to automatically top up?", "pos": "How do I top-up automatically?", "neg": ["I think I got charged twice for the same thing", "Is there an alternative to a physical card?", "Why can't my transfer complete?", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "Please explain to me how to know where my funds are from.", "Can I top up my balance with a cheque?", "Estimated time arrival for transfers?", "Where do you deliver cards to?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I am trying to transfer money and something is going wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many times can I auto top-up?", "pos": "Do I need to set a limit on auto top-up?", "neg": ["my transfer isn't there", "Can my daughter also have a card issued in her name, but linked to my account?", "I am here to change my adress.", "How can I exchange to EUR?", "My top-up was cancelled, could my bank be the problem?", "How to receive transfers from my employer when I get paid in GBP?", "Where can I find my fund information?", "Given a choice, I'd rather have Mastercard.", "How long does it take for a bank transfer to show on my balance?", "Can you deliver the PIN separately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I travel, can it automatically add money in certain intervals?", "pos": "Can I have my account add money automatically in certain intervals?", "neg": ["i put money on my card and i dont see it on the balance", "How many different currencies can I hold money in?", "How can I use my credit card to transfer money?", "I would like to use cash to make a top-up?", "Visa or Mastercard?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "How can I add a new card?", "Why did they charge me an extra $1?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "I need to know the process to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can it add money every so often automatically while I travel?", "pos": "where can i located the auto top up function?", "neg": ["Where do I go to reset my passcode?", "I have a charge for something I didn't buy.", "I think there was an error in your exchange rate.", "There is a payment with my card which i definitely did not do.", "Reasons for top up cancellation.", "Does this app have the same exchange rate as third parties?", "How can I get a refund for an item I purchased but has not yet arrived?", "What should I do if my card is stolen?", "What should I do about a direct debit that I did not set up?", "Is it possible for a transaction to be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an automatic top up feature?", "pos": "What about an auto top-up, is that a option?", "neg": ["Are top-ups unlimited?", "Is it normal to be charged an extra fee when paying with my card?", "What can you use the disposable cards for?", "My details need to be changed, how can I do so?", "How many disposable cards per person?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "What is the delivery time to the US?", "Where can I update my pin number?", "i cannot find my card PIN", "Tell me the currencies that you support."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can i get it to add money automatically while travelling", "pos": "Can I auto-top up?  How do I do it?", "neg": ["I prefer using Mastercard, can I substitute?", "Why is my 'top up' not showing up in my wallet?", "Where do I go to get my new card linked?", "Why didn't my transfer work?", "My PIN is locked, how do I unlock it?", "What ATMs can I use my card at?", "What is this random charge of one pound doing on my account?", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "My card no longer works.", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need help finding the auto top up option.", "pos": "Does the auto top-up have any limits?", "neg": ["How often can I top up?", "How do I order another card?", "I didn't set up a direct debit payment on my account.", "I have a cash withdrawal in my statement. Why is that?", "I need to report a stolen card", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "In regards to my card payment, the exchange rate is incorrect.", "The purchase I made is still pending.", "If I want to add funds to the account using American Express, how do I do that?", "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm going to travel, can I have it add money automatically in certain intervals?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["What is the procedure for activating this card?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "Is there a limit for age?", "My top up hasn't gone through yet, why?", "Where can I do a cash withdrawal?", "Will I be charged if I add more cards to the account?", "What is the wait time until money reaches my account?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "Where is the money that I transferred.", "I'm looking to get an additional card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the limit on Auto top?", "pos": "Can I add money to my card automatically during a trip?", "neg": ["I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "There is a transaction showing up several times.", "I tried to do a transfer but it didn't go through.", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Why do my transfers keep failing?", "They used the wrong rate when I made a purchase with foreign currency.", "I need to reset my passcode, this one isn't working", "What's the phone number to freeze a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I start auto top up?", "pos": "How do i set up auto top-up?", "neg": ["The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "I thought I was going to receive more currency?", "Where are your cards delivered to?", "Where can I find the verification code for the top up card?", "The transfer was accepted but now it's stuck on pending. When will it go through?", "Where do you deliver cards to?", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "Do I need to order a new card before it expires?", "Will my friends be able to top up my account?", "How do I replace a stolen card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How low does the balance have to be before the system updates?", "pos": "If there isn't a lot of money left, will it automatically top-up money?", "neg": ["I am inquiring about why there was an extra fee charged when I used an ATM.", "What do I do if I forgot my passcode?", "What exactly is the exchange fee?", "How do I know when my new card is going to arrive?", "Can I get a Visa or Mastercard?", "Why do I need to verify my account?", "I am not in the UK can i get a card?", "How do I go forth with bank transfers for top up accounts?", "Am I able to get both a Visa and MasterCard from you?", "I am trying to exchange AUD for GBP, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can it add money automatically while travelling", "pos": "Does the auto top-up have any limits?", "neg": ["I don't want this account anymore, how do I delete it?", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "How do i request more physical cards?", "The transfer to my beneficiary has not gone through", "What is the fee if I use a European bank for a top up?", "How can I edit my personal details in the app?", "I am not comfortable verifying my indentity.", "What do I do if there is a direct debit on my account that shouldn't be there?", "My balance was not updated after transferring money.", "google pay top up did not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are my options for topping up, automatic and/or manual?", "pos": "where can I find the auto-top up option?", "neg": ["Is there a charge for getting my money?", "There was an extra fee when I paid with the card.", "Where do I go to reset the passcode?", "Is there a charge for top-ups?", "When will my new card be delivered?", "I paid with a card and there is an extra charge. Why?", "I have a pending payment on my card.  Why?", "How do I get a PIN?", "Can you tell me when my card will arrive?", "How long will it take for my transfer to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I auto top up multiple times?", "pos": "Can it automatically top up my account?", "neg": ["Are you going to charge me to collect the money?", "After transfering some money my balance hasn't changed.", "do you accept from usa credit card?", "I didn't get a PIN yet. What gives?", "Can I order a disposable virtual card?", "Instead of GBP, how do I exchange for AUD?", "My card is stuck inside the ATM, what am I supposed to do?", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "How do I change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I know there's an auto-top option but I can not locate it when I look?", "pos": "where can I find the auto-top up option?", "neg": ["I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "Can I transfer something urgently from China? How long does it take?", "I got my American Express in Apple Pay, why is top up not working on my device?", "I can't log in", "My transaction has not been received. When are you going to process it?", "I do not recognize the card payment.", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "What retailers accept my card?", "i live in portugal. do you operate here?", "How do I deposit cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an auto top up option?", "pos": "What is the auto top-up limit?", "neg": ["I keep trying to make a payment, but it doesn't work.", "I deposited a cheque, but my account balance stayed the same.", "Why was I charged more than I should have been?", "I was charged a fee for a transfer. Where did it come from?", "How many different currencies can I have my money in?", "I lost my phone. Can I disable to app?", "I would like to know how to work out where my funds came from?", "I put money into my account in the form of a cheque, but my balance did not change.", "I think the exchange rate was incorrect.", "My card is lost!  Please help me!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I add money automatically?", "pos": "Is there an auto top up feature?", "neg": ["I made a bank transfer and the balance hasn't updated yet.", "I can get my identification verified.", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "What is the wait time until money reaches my account?", "My statement has a payment that I do not recall making", "What is the charge for receiving a SEPA transfer?", "How do I change the details in my account?", "I don't recognize what this payment on my statement would be for.", "Why is the ATM not allowing me to get cash?", "May I transfer a cheque into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have an auto-top function and how do I use it if so?", "pos": "when i travel can it top up automatically", "neg": ["Can I have money of different country of origin.", "Please delete my account now.", "My phone is missing.", "I have young kids. Can they use this service?", "I got my American Express in Apple Pay, why is top up not working in my country?", "I made a payment and it was reverted and wanted to know why?", "I just checked my account on the App and there is a payment on there that I did not make.", "At what ATM can I change my PIN?", "I am adding money, what currencies do you accept to do this?", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I auto top-up?", "pos": "Do I have to manually top-up my account each time or will it do it on its own?", "neg": ["Top up my card please, which y'all support?", "Why didn't my transfer complete?", "There's an error in regards to the exchange rate for an item I bought.", "My refund isn't going fast enough.", "i need help, i lost my card", "While doing a transfer, it says declined.", "Reverted top up", "i tried using a virtual card for a hotel but it didn't work, why not", "From what countries can I use an account?", "I changed the currency, but why is it costing more?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In what increments can I top-up my card?", "pos": "How do I top-up while traveling?", "neg": ["Can I change or hold different currency?", "I still want to use my account but haven't verified is that OK?", "For some reason, the money I added was returned.", "Why is my last transfer pending?", "I think a card payment I made was cancelled.", "I made a deposit in the ATM and it has not cleared", "Which ATMs am I allowed to get money from?", "If I want to add funds to the account using American Express, how do I do that?", "disposable virtual card can be ordered where?", "What do I do about a debit on my account that I didn't make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get refills to my card when I'm traveling?", "pos": "I going to be traveling, can I set up auto top-up if I run low on money?", "neg": ["I had a problem with my card payment, can you help?", "The card payment I attempted to make failed.", "i need a virtual card", "The machine only paid me a hundred when I wanted 20", "If I top up by card, what options do I have re: currency and card type?", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "Can I transfer money to my card via bank-transfer?", "The money that I have transferred hasn't arrived yet.", "Why would the app deny my top-up?", "Lost password"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I auto top if I'm low on funds?", "pos": "Can I have my account add money automatically in certain intervals?", "neg": ["Where can I find my PIN? I haven't gotten it yet.", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "I moved and need to change my address.", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Do I need to verify the top-up?", "DO I have to be 18 to open an account?", "When I got cash I was charged an extra fee!  Explain!", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "If I exchange currencies on a regular basis, is there a discount?", "Is there a way to use a cheque to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to add money automatically when I travel.", "pos": "Do I have to manually top-up my account each time or will it do it on its own?", "neg": ["I have an incorrect charge and would like a refund.", "What do I do if I can't get my card out of the ATM?", "I bought something abroad and the exchange rate applied is wrong", "What's the tracking on the card you sent?", "I put money into my account in the form of a cheque, but my balance did not change.", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "How long does a bank transfer take to show up in available funds?", "Can my children open an account?", "Why are you charging me fees for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to auto top-up.", "pos": "Can I use an auto top-up option?", "neg": ["I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "When can I expect delivery?", "Why is my disposable card not working?", "I need to exchange foreign currency will i be charged?", "The ATM didn't give me the amount I asked for", "I need help finding the verification code on the top up card.", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "When will my new card be delivered?", "Money is not in recipients account.", "The app is saying I made a withdrawl but I didn't."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I don't have much money in the account can I auto top-up?", "pos": "If I am running low on credit can I auto top up?", "neg": ["Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "I want some extra physical cards.", "I can't get the top-up to work! What's going on here.", "Why is the exchange rate on my card wrong?", "I hope to get a Visa card", "top up google pay, is it possible?", "It didn't give me my cash", "Who should I talk to or go to resolve a duplicate charge on my statement?", "I see a direct debit that I didn't authorize", "What sort of restrictions are there for the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What, if any, is the limit  for auto top-up?", "pos": "Is there a daily auto top-up limit?", "neg": ["Does your app allow currency exchanges between USD and GBP?", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "can my husband open an account and transfer money", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "Do you know why my card payment has been declined?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "Can I track the card that you sent me in the mail?", "What are the steps for depositing cash into my account?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the auto top-up limit?", "pos": "How can I Use thereto-top option?", "neg": ["Can I transfer my payroll to the bank?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "Why do some of my payments have fees?  I don't understand.", "Can you explain to me why a top-up would still be pending?", "Which countries do you currently support?", "The exchange rate I was charged for a purchase was not right.", "Can I create my own top-up limit?", "Is my card lost? I am still waiting for it to be delivered.", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "What is the first step I need to make for being able to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my funds are running low, will the app top up automatically?", "pos": "How do I top-up automatically?", "neg": ["Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Is there a list of where I can use my card?", "Help me use American Express to add money to the account.", "I was charged and shouldn't have been charged when using my card!", "Is there a limit for the amount I can top up?", "Can I do a SWIFT transfer?", "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "Is there a way to view the history on where my funds came from?", "Please tell me, do you use Visa or Mastercard?", "Is currency exchange possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum times I can auto top-up?", "pos": "Can I set the account to auto top-up?", "neg": ["Why can I not make a transfer?", "How can I track my card's delivery?", "Can I have more physical cards?", "Will it be possible to change from USD to GBP with this App?", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "There is a pending payment on my account, what does this mean?", "How can I get my Google pay top up to work?", "I need to make several disposable cards per day.", "I would like an extra card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will the system automatically update once there is no more money left?", "pos": "Is there a auto top-up option?", "neg": ["i noticed that the funds were returned to my bank account. What happened?", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "My cash transaction isn't showing on my receipt", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "How long will it take for my money to be deposited?", "Why is there a charged fee for debit or credit card payment?", "I did not ask for the amount of cash that I received.", "please cancel the transaction", "want to get a new card in china"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to top-up automatically?", "pos": "Can I add money to my card automatically during a trip?", "neg": ["Would it be possible to open up an account for children?", "I'd rather not use my physical card, how can I get a virtual card?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "I put cash in my account, but I don't see it.", "I am interested in cancelling a purchase", "Any chance of getting the card outside the UK?", "What do i do to get a physical card?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "how do i find top up for cash deposit", "Do you only use Visa or do you have Mastercard too?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do i activate auto top-up?", "pos": "What is the maximum for auto top-up?", "neg": ["Cash withdrawal was incorrect at ATM.", "I am here to change my adress.", "How do I go about transferring money into my bank account?", "What do I do to close my account?", "My top-up didn't go through; it still says pending. What's up with that?", "I was not able to receive the correct amount of cash.", "I just checked my account on the App and there is a payment on there that I did not make.", "What do I do if I forgot my PIN?", "I was charged for getting cash.", "Where can I modify my information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a function where I can top-up automatically?", "pos": "Can I add money in intervals to my account?  I will be traveling.", "neg": ["I believe my exchange rate is incorrect", "Tell me why my transfer was declined.", "Are you going to charge me to top up my card?", "I tried the wrong PIN too many times.", "What countries have access to this service.", "I went to top up my card and it was cancelled.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "My refund isn't showing up on my statement.", "My balance was not updated after transferring money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i set up auto top-up?", "pos": "What about a auto top-up?", "neg": ["When will my top up process?", "i would like to dispute a direct debit payment", "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "I need to find out why my pending payment hasn't gone through.", "I need to top up, but I have to use an international card.  Is there a cost for that?", "I want to transfer a sum of money from another bank account I have into this one", "How do I get my money back for a duplicated charge?", "Can you walk me through how I can edit some of my personal information?", "How long does it take for pending transfer transactions to post?", "For what reason is my transfer still pending now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to top-up when it reaches a certain balance?", "pos": "Do I need to set a limit on auto top-up?", "neg": ["i want to get a card but i live in the US", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "How can I access my account when I have lost my phone?", "I did not receive the right amount of cash I requested", "How do i go about linking a new card?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "My transfer to a beneficiary was rejected.", "Why do my transfers keep failing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the app top up automatically?", "pos": "If there isn't a lot of money left, will it automatically top-up money?", "neg": ["I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "My morning transaction needs to be canceled.", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "For the identity verification, what do you need?", "The expiration of my card is near, how do I order a new card?", "my cash balance less than what I thought", "When will my transfer be in my account?", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "I cancelled my card payment", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top-up while traveling?", "pos": "How do i access the auto top-up option?", "neg": ["Which ATMs accept this circuit board ?", "I inadvertently completed a transaction on a wrong account.", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "I tired but an unable to activate my card.", "how do i add money from my amex card to top up", "Why hasn't my refund been appiled to my account?", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "Do you have a list of the cards and currencies supported?", "Can i top up by card?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there such thing as an auto top-up option?", "pos": "Is auto top up available?", "neg": ["I did not receive my purchase, how do I cancel it?", "I see a charge of 1L I do not recognize on my statement", "Do you know the reason why my card payment was declined?", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "How would I be able to make changes to my personal details?", "Can I Transfer from SWIFT?", "I made a check deposit but the cash hasn't arrived in my account yet.", "Can I get a new card in China?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "Why hasn't payment gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a daily auto top-up limit?", "pos": "where can I find the auto-top up option?", "neg": ["There is a transfer not showing on my account.", "There is a pending payment on my account, what does this mean?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "I want to choose a new PIN.", "Delete my account please. Now!", "What do I need to do to get my salary through this?", "I can't access my account.", "how to get card pin?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Can you tell me about the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find the auto top- up?", "pos": "What are the restrictions on auto top-up?", "neg": ["why hasn't my virtual card arrived?", "Why hasn't my friend received the transaction?", "Can I change my PIN without being physically present?", "Can I receive my salary with this in another currency?", "The cash abroad exchange rate is applied wrong.", "I requested for a top-up but it has not reflected", "I would like to close my account, as I'm not happy.", "I'm trying to use a cheque to top up", "What does pending payment mean?", "What are all the fiat currencies that are supported for both exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the restrictions on auto top-up?", "pos": "Is auto top up a provided service?", "neg": ["Are there fees for using an international card to top up?", "I want to start using my card.", "what steps do you take to check identity", "Where is my PIN?", "What should I do if my card is stolen?", "How can I deposit money to my account?", "Can you please inform me of the restrictions for the disposable cards.", "Is there a limit to the number of disposable cards per day?", "What is delivery speed to the United States?", "Can someone help with my passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have my account add money automatically in certain intervals?", "pos": "When traveling, is it possible for it to add money at specific time intervals?", "neg": ["I need to activate my card, how is that done?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "Can I top-up via Apple Pay?", "Are there any restrictions on where I use this card?", "Is there any amount in which I would get cut off from topping up?", "Can you please check the exchange rate when I was getting cash?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "I topped up and now my money is not there anymore! What happened to it?", "Why was there an extra charge with the withdrawal of my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have an option for auto top up?", "pos": "auto-top up option can be found where?", "neg": ["the exchange rate for my withdrawal is wrong", "I am not satisfied with your company.  Close my account.", "Why has my top up been returned?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "what are the locations i can withdraw money", "Where is my credit card that was to be mailed?", "Is there always a charge when withdrawing money?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "I need my card activated.", "Will I get a visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when i travel can it top up automatically", "pos": "I want to set up an auto top-up", "neg": ["How can I exchange currencies with this app?", "I want to transfer money. How do I do that for my account?", "Where do I top up?", "There is a mysterious debit transaction on my statement", "My card was charged more than expected.", "Can you tell me my code to get into the app?", "How can I make my card ready to use?", "My card was declined", "I wanted to know why a top-up I made has been reverted.", "Can I exchange currencies usign this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is auto top up available?", "pos": "I need to know the if there is a limit on the amount for auto top-up.", "neg": ["How can I find your exchange rates?", "How long do I need to wait to see an update after I make a bank transfer?", "What do I need to do to transfer money with my credit card?", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Why is the exchange rate different on my recent purchase?", "There is a direct debit that I didn't set up, what should I do?", "Why did using an ATM cause me to have an extra fee charged?", "I don't know where a direct debit payment came from", "My cash deposit hasn't posted to my account.", "My card arrived but I need to make it work in the app, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I auto-top up?  How do I do it?", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["Can I use my card anywhere?", "What steps do I need to take for the identity checking process?", "To many charges on my card how do I go about fixing that?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "Shopping on line I was declined when trying to buy something.", "Can I get a disposable virtual card?", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "Can you tell me which cards and currencies are supported?", "How long do transfers take to show up in my account?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a auto top-up option?", "pos": "I am inquiring about your auto top up feature.", "neg": ["I want my purchases cancelled.", "Talk me through modifying my details.", "Can you tell me more info about virtual disposable cards?", "when will the balance on my account change form a transfer", "Why did my cash deposit not show up?", "Why is my transaction taking so long to complete?", "How do I verify my top up?", "I forgot my PIN and now it is blocked.", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "My card was working but now it doesn't."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will the system automatically top up itself?", "pos": "I'm trying to activate the auto-top up function. Where is it?", "neg": ["What's the earliest time to receive my card?", "can i top up with check?", "Can I top up?", "After I deposited my cash, I still don't see it in my account.", "What do you charge to top up US cards?", "I'm not sure how disposable virtual cards work. Please help.", "How long will my transfer be pending for?", "Do you charge extra for topping up with a debit or credit card?", "I want to get my hands on one of those virtual cards!", "Tell me why my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My funds are low, can I auto top up?", "pos": "What about an auto top-up, is that a option?", "neg": ["For some reason I forgot the passcode I have.", "Can I get a disposable virtual card?", "The amount of money I pushed at the atm machine did not come out of the machine.", "How long does transfer from the US take?", "I have a new card and need to activate it", "I paid with my card and was charged extra", "The transfer I tried to make failed.", "Can I have a duplicate second card?", "Can you tell me what I need to do for the identity check process?", "Why is my balance the same after a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I Use thereto-top option?", "pos": "Is an auto top-up option available?", "neg": ["Rates were applied wrong while using foreign currency at an ATM.", "Will I be charged for adding money by transfer?", "I'm going to cancel a purchase.", "The exchange rate given to me after a purchase, was incorrect", "I got a transfer fail message, but no explanation of why-- what happened?", "I found my card again. Can I put it back into the app?", "For some reason, I'm unable to transfer funds.", "Do I have a limit to the number of top-ups per day?", "I don't understanfd how to top up", "I thought I lost my card but I found it today, so I would like to reactivate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to manually top-up my account each time or will it do it on its own?", "pos": "Does the auto top-up have any limits?", "neg": ["Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "show me how to transfer to my account", "How do I get selected for a visa card?", "I want to cancel a purchase", "I need you to delete my account right now.", "I did a transfer but it is still pending.", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "Can I use my American Express card to add money into my account?", "Can I have a mastercard?", "How can I get my Google pay top up to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top-up automatically?", "pos": "Can I schedule future top ups?", "neg": ["Why was I charged for withdrawing cash?", "Which cards are accepted for topping up?", "I paid with my card so so why was I charged a transaction fee?", "Why did the transfer fail when I attempted to do it earlier?", "Is there a fee for adding funds with a credit card?", "Can I get a card in the US?", "do i have to talk to someone to close an account or can i in the app", "Currently my card is broken.", "I got less cash because of the exchange rate.", "Do you support other currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is an auto top-up option available?", "pos": "Where do I find the auto top up option?", "neg": ["Why would a card payment be declined?", "This debit is not my transcation. How do I get my money out back?", "where is card accepted", "It looks like the exchange rates on my card payment are wrong", "I tried to get gas but my money was gone!", "I want to return an item for a refund can I do that?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "How recent do my documents need to be for verification?", "Is the 1 pound charge going to be reimbursed on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can topping up be automatic?", "pos": "where can i located the auto top up function?", "neg": ["Why hasn't the transaction I did to my friend arrived yet?", "I tired to get cash in the ATM but it was cancelled", "Why does my payment appear as pending?", "Why is the payment showing as pending from things I bought this morning?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "I tried activating my card and it didn't work", "Is EUR one of the currencies you deal with?", "How long is a delivery to the US?", "Please help, the atm swallowed my card, what do I do?", "Why is my transfer stuck on pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the limit for auto top-up?", "pos": "I am inquiring about your auto top up feature.", "neg": ["My account is  new  why can I  not top up", "I need more money in my account. Can I add more by transferring?", "There is a transfer not showing on my account.", "Can I get a new card?", "why verify the top up? it doesnt make sense", "How do I go about topping up with Google Pay?", "Is there a fee for currency exchange?", "I cant transfer money into my account", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "What does a 'pending payment' mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I going to be traveling, can I set up auto top-up if I run low on money?", "pos": "Where can I find the auto-top up feature?", "neg": ["I anticipate getting a Visa card", "Please send me a disposable virtual card.", "I got double charged!", "How do i change my identity?", "Why hasn't payment gone through yet?", "How come I can't get money at the ATM", "Why has my card been charged an extra pound?", "Can the card be mailed to Europe?", "I wanted $100 but only got $20", "I was charged multiple times at the same location at the same time"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know the if there is a limit on the amount for auto top-up.", "pos": "What about an auto top-up, is that a option?", "neg": ["Is there any way I could open an account for my daughter?", "THere is some cash that is showing up on my app.", "What is needed for the identity verification?", "I want to use my card, how would I activate it?", "I can't see my refund in my history.", "Why did the ATM swallow my card?", "I put some money in my account the other day but now its gone? Why is this?", "What is the greatest number of times that I can top-up?", "Shopping on line I was declined when trying to buy something.", "I don't see a money transfer yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to manually top up once I'm too low?", "pos": "Can I add money to my card automatically during a trip?", "neg": ["I don't know what this Direct Debit payment on my account is for.", "I paid with card and I was charged a fee", "There was a charge applied when I used my card.", "I am unable to activate my card, it won't let me.", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "How do i cancel a charge?", "Do you offer account's for minors?", "Salary in GBP has been received. Does it need to be configured into another place?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "I deposited a cheque, but the balance hasn't changed yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I auto top-up as much as I want?", "pos": "Tell me where I can find the auto top up feature and a little bit about it please.", "neg": ["I am trying to transfer money and something is going wrong.", "Is there an extra fee to exchange currencies?", "Do you hold money and if so, what currencies do you accept?", "My card is about to expire.  How do I order another?", "I have a cash withdrawal in my statement. Why is that?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "The app has rejected my top up.", "How can I transfer money to a beneficiary?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Can I change my PIN if I want to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am traveling, what can I do to set up auto top-up?", "pos": "When the time is right will this automatically replenish my balance?", "neg": ["My card won't work right now.", "Mastercard is preferred to me.", "Will I be sent a new card before mine expires?", "I've got a repeated tranasaction on my card.", "Is it possible to delete the account?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "Why am i being double charged for something?", "I want to reactivate my card, I thought I had lost it but I found it.", "I must make several disposable cards per day.", "What do I do if my PIN was blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What about an auto top-up, is that a option?", "pos": "Can i set up an auto top-up?", "neg": ["I am not happy with your service and request that my account be terminated!", "My phone was stolen, what should I do?", "why and how soon do I have to have proof of identity to you?", "are there age requirements", "How do I prove I am who I am?", "how to i go about getting my virtual card", "How do I top up using my Apple Watch?", "Can I order a card please?", "I was not distributed all of cash that I requested", "Why did you guys charge me an extra €1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can it automatically top up my account?", "pos": "Where can I find the auto-top up feature?", "neg": ["My transfer to an account failed.", "My refund has not shown up in my account.   Where is it?", "Please help me figure out the reason for the odd withdrawal amount from my account?", "Which countries do you work with?", "I have a new email.", "let me know how many disposable cards I can have?", "How was I charged extra when I used my card to pay?", "Are there only certain ATM machines where I can use this card?", "When will my refund come through", "I used my card to get cash then I was charged a fee that I shouldn't have been charged."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If there isn't much money left over, will it top-up automatically?", "pos": "Can I use an auto top-up option?", "neg": ["I need someone to assist me with explaining how much I can top-up.", "I asked for a refund but its not here yet", "I need my refund as soon as possible. What else do I have to do?", "I bought something and now I want a refund.", "Everytime I try to prove my identity it won't let me.", "I was charged a fee for withdrawing cash.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "My contactless is non-functional.", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I access the option to top up?", "pos": "When the time is right will this automatically replenish my balance?", "neg": ["Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Will you guys charge me for topping up by transfer?", "Why are there multiple transactions showing for one purchase?", "I couldn't transfer money to my bank, why not?", "How can I find an ATM that accepts this card?", "I have no idea why there is a dollar that has been charged to my account.", "I want to use a cheque to pay.", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "What types of cards and money do you accept?", "I think a payment I made with a card was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum for auto top-up?", "pos": "When traveling, is it possible for it to add money at specific time intervals?", "neg": ["I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "I would like to change to a different currency.", "I think when I withdrew money when out of country the exchange rate was wrong.", "My refund has not shown up in my account.   Where is it?", "Can I add a card back to the app?", "I still do not see the cash deposit in my account from last week. Why?", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "How do I request a disposable virtual card?", "I tried topping up using my card, but the money is gone?", "WHAT IS THE REASON FOR THAT"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find the auto top up option?", "pos": "Will money be added automatically when necessary?", "neg": ["My card payment didn't work", "Why was I blocked from withdrawing from the ATM?", "When I made a transfer I was charged extra.", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "I can't see a transfer to my account I made.", "Seems like my card payment has been cancelled", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "How can I verify my top-up card?", "How do I fix a broken card?", "How long does it take for a money transfer to show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any hidden limit on the auto top-up?", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["My transfer was not approved", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "Why hasn't my transaction arrived?", "Why didn't my transfer complete?", "When I got cash I believe that the exchange rate was wrong", "When will the money be made available in my account?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "The app doesn't think it's me.", "I don't know where this debit transaction on my statement came from.", "Why would I get a decline message in a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I set it up to add money every few days automatically while I am traveling?", "pos": "Where can I find the auto-top up feature?", "neg": ["I heard that you support more than one type of fiat currency, would you tell me which ones please?", "There is a strange charge on my debit statement", "Please send a new card; the ATM ate mine.", "I need my card as quick as possible", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "There is an extra $1 charge on my statement, why is that?", "Where's the money from my transfer from Europe?", "What is the extra fee that was added when I used the card?", "I cannot tell what my top up currently is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can you top up your account automatically", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "What does pending mean on a cash withdrawal?", "My card has been lost! help!", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "I withdrew some cash, when is it going to show?", "I would like to activate my card what do I need to do?", "how long does it take to reflect in my balance a top up", "When I got cash, the exchange rate applied was wrong.", "Why do I get a fee every time I transfer?", "I have an American Express that I'd like to add money to my account with."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to top up my account automatically. How do I do that?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["What fiat currencies do you allow exchange with?", "I found my card. How can I put it into my app?", "how to i go about getting my virtual card", "How do I reactivate my card?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "How many currencies can I have?", "How much longer until I get my new card?", "Am I able to do a SWIFT transfer?", "What happens with the duplicate charge in my account?", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When the time is right will this automatically replenish my balance?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["What do you demand for identity verification?", "why hasnt my card come in yet?", "I got charged twice", "I am not seeing recent cash withdrawal on my account.", "While abroad, I got cash, and the exchange rate applied is wrong.", "I hate this company! Can you delete my account?", "where can i have a virtual card", "Do you have the best exchange rate?", "How can I revert a transaction from this morning?", "Do you charge extra for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I am running low on credit can I auto top up?", "pos": "Do you offer auto top ups?", "neg": ["Do you give out Visa or Mastercards?", "How long does it take for a cash withdrawal to show?", "Is there a tracking number for the card you sent me?", "How do I change my passcode?", "I used my card to top-up but the money is gone!", "How do I know what exchange rate I will get?", "If I top up using a European card is there a charge?", "How do I link a new payment card?", "Why was I charged extra on my app?", "What is the maximum transactions for one disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit on auto top-up?", "pos": "Where do I access the auto top-up function?", "neg": ["There's a possibility that my card was compromised.", "I have duplicate charges for the same transaction", "Why do I still have a pending cash withdrawal?", "why can't my beneficiary make transactions?", "Why did you cancel my card payment?", "How do I order a card?", "Is there a problem with the payment that I see is still pending?", "I think the currency exchange that's been applied is wrong.", "What's a verification code?", "It says pending status for my payment. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I setup top ups in advance?", "pos": "Where can I located the auto-top up option?", "neg": ["What is this cash withdrawal on my statement?", "How do I reactivate a card I thought I lost?", "I had to pay a fee when buying items with my card.", "Can I pay online with my card?", "want to get a new card in china", "This transfer incurred a fee that I don't think is right.", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "How do i verify my card?", "I was charged multiple times at the same location at the same time", "I made a cash withdraw and it shows up as pending why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer auto top ups?", "pos": "auto-top up option can be found where?", "neg": ["I submitted a transaction but it was for the incorrect account.", "I found a direct debit I would like to dispute", "Why was my cash withdrawal declined by the ATM?", "I was charged too many times for one transaction.", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "How can I exchange currencies in the app?", "I can't get the card itself to work.", "What do I do if my card is stolen?", "Can I track when my card will be delivered?", "Do I get any sort of discount on volume for a lot fo currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the auto-top up feature?", "pos": "Where can I located the auto-top up option?", "neg": ["My top-up has not posted.", "My card has been stolen what do I do?", "Can you help me with my card, I think it's broke.", "Where do I find my code to verify my top-up card?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "Is it possible to get a disposable virtual card as well?", "Is there a fee for topping off a US card?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate auto top-up when traveling?", "pos": "Can I schedule future top ups?", "neg": ["\nWhere can I withdraw money from?", "How do I top up my account with a bank transfer?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "I can't see my refund on my account", "How long do I have to wait until the transferred money shows up?", "Are there virtual cards", "What do I need for the verification check?", "I just replaced my phone so do I have to make a new account?", "can i get a card if I live in the usa?", "How do you determine exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I heard you have an auto-top up option, where do I find that?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "why isnt my cash withdrawal showing", "Today I was out eating and my card was declined. Why's that?", "I shouldn't be charged any fee for transferring .", "Please tell me how I verify my identity.", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "How do your exchange rates factor in?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "Am I able to get a refund for a purchase?", "I am missing my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me where I can find the auto top up feature and a little bit about it please.", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["When will my transfer come through?", "Can you tell me whats going on with my card it seems to be not working?", "I did a money transaction and dont have a receipt", "Any chance of getting the card outside the UK?", "How long does it take for a bank transfer to show on my balance?", "is there a way to see where funds come from", "How long does it take for me to get my pin", "How much does a transfer cost?", "I have my residency in the US, but I would love to get a card.", "Why is my transfer more expensive than I thought?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a way to do automatic top up", "pos": "Can I add money automatically to my account while traveling?", "neg": ["I am seeing in the App a diret debit that its not mine", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "My salary is in GBP. Do I need to configure this somewhere?", "Guide me on how to unblock my PIN", "When will my cheque be processed?", "How long does a transfer take?", "What method do you use for the exchange rate?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "It's only been a few weeks my my top-up got cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to activate the auto-top up function. Where is it?", "pos": "Where can I find the auto-top option?", "neg": ["Please explain why my transfer attempt was declined. Thank you.", "What do I do to activate?", "I was not given the amount of cash I withdrew", "I want to top up my account with a cheque", "I need to cancel a transaction.", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "I would like to know the countries you are offer services in?", "Why did the funds for one of my purchase come back to my account?", "I was charged and shouldn't have been charged when using my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i access the auto top-up option?", "pos": "Can I automatically top-up when traveling?", "neg": ["My refund isn't showing up", "Can I make a contactless payments?", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "Is there a limit for top ups?", "My money transaction can't be seen by the person I sent it to", "Which ATMs accept this circuit board ?", "Why has my top-up not worked?", "What can I do to make my physical card work?", "Can someone assist me with activating my card?", "What are acceptable documents to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get an auto Top-up?", "pos": "where can I find the auto-top up option?", "neg": ["If i want to change my pin number can I directly from an ATM?", "Why has my withdrawal not posted?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Can you explain why my payment is still pending?", "Okay, I found my card, can I put it back in the app?", "Can I change my name?  I am not married.", "where is card accepted", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "The rate of exchange for my cash withdrawal is wrong.", "Do I need to go to an office to change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I automatically top-up when traveling?", "pos": "How can I setup automatic top-up?", "neg": ["Set a new PIN please.", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "I bought an item that I was charged a different exchange rate for.", "Can you convert to EUR?", "My Google pay top up isn't working. Help.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "my friend has not got the money I sent last week.", "Someone used my card without my permission.", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i set up an auto top-up?", "pos": "What are the auto-top up policies?", "neg": ["What should I do if I want to get another card for someone in my family?", "My card is needed soon", "For the disposable cards, what are the restrictions?", "I need to verify my funds.", "my phone has been stolen by someone", "Someone might be using my card that is not me.", "How can I prove who I am?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "Can you help me find the virtual card?", "I believe that my card has been stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I access the auto top-up function?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["Why do I have to pay extra for using my card?", "I found my card. How can I put it into my app?", "I see a direct debit transaction in my history that I did not set up.", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "I think when I withdrew money when out of country the exchange rate was wrong.", "How do you come up with your exchange rate", "My cash deposit from a week ago is still not in my account. Can you help me please?", "My card payment had the wrong exchange rate", "Can I get an account for my son?", "Do you have any top-up limits?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the auto-top up policies?", "pos": "Is there a way to set up an auto top-up?", "neg": ["I topped up recently and saw the money go through, but now it's just gone? What's going on", "I just checked and my payment was cancelled, why?", "Why has my card payment been reversed?", "Why does a payment show up twice?", "I do not recognize the card payment.", "Why is there a fee for using my card?", "A withdraw I tried to make at the ATM was declined I don't know why.", "i need a refund from you because the merchant is refusing, can you do that?", "Why won't my virtual card work?", "The exchange rate for me was wrong when I was abroad."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use auto top-up. Is there a limit?", "pos": "Can I set the account to auto top-up?", "neg": ["What kind of fiat currencies are supported for holding and exchange?", "What is the cost for currency exchanges?", "Using international ATMs messes up the exchange rate.", "What do I owe for a new card?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "I see non-received cash in my app.", "How can I change my PIN?  Help.", "There is the same transaction showing more than once.", "My top up hasn't gone through yet, why?", "Money that I have transferred hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the auto top-up policies?", "pos": "Can I use an auto top-up option?", "neg": ["I didn't get all the money I asked for", "Should I be seeing a fee applied for my money transfer?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "I purchased something overseas and the incorrect exchange rate was applied.", "I have an unknown charge.", "Show me the amount of transactions I can do with a disposable card.", "When can I expect my refund?", "your company is awful, i would like to delete my account please", "I need assistance with understanding which fiat currencies that you support."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I setup automatic top-up?", "pos": "What about a auto top-up?", "neg": ["I am travelling and I was wondering what your exchange rates are", "Can you tell me whats going on with my card it seems to be not working?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "Why would the app show a withdrawal that I did not make?", "Do you charge extra for topping up with a debit or credit card?", "Where is my card?", "I am not able to make a purchase because there is an issue with my card", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "If I don't live in the UK, can I still get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the auto top-up have any limits?", "pos": "Can I add money automatically to my account while traveling?", "neg": ["Can you change my currency to EUR?", "My transfer was declined. What might the reason be?", "Please assist me in activating the card.", "how to get new card after atm eats it", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "I was trying to use contactless earlier, but it didn't work.", "Do I get a discount if I exchange currencies a lot?", "I want to revert this mornings transaction.", "There's a card payment with a name I don't recognize", "What fees are charged for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add money automatically to my account while traveling?", "pos": "Can I schedule future top ups?", "neg": ["What kind of businesses will take my card?", "Why did you charge a fee when I withdrew from an ATM?", "Why is my card payment still pending? It should have gone through already.", "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "i tried to transfer cryptocurrency into my account but was denied", "Will I be charged for a top off transfer?", "I require verification for my source of funds.", "How do you find the exchange rate?", "I recently transferred money to my account when will it show up?", "Where do I go to unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I schedule future top ups?", "pos": "Can I have money transferred into my account at different intervals along my trip?", "neg": ["My app is displaying a payment I didn't make", "I am seeing inside the App a some cash withdrawal that is not mine", "Can you tell me what I need to do for the identity check process?", "I can't make purchases with my virtual card.", "What should I do?  I topped off but the app reversed  it.", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "What's the fee for exchange of foreign currencies?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Where is the top-up verification code?", "My top up was reverted. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an auto top up feature?", "pos": "where can i located the auto top up function?", "neg": ["May I change my PIN?", "What should I do if I can't prove my identity.", "What can you use the disposable cards for?", "I need a physical card.  What are the fees?", "What do I need to do in order to get a new card?", "Where do I order additional cards?", "Why is there a fee for using my card?", "Is it free for top ups?", "Do I need to pay more for exchanging currencies?", "My refund has not arrived, and I am unsure why. Who do I contact?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a trip coming up and want to add money automatically.", "pos": "Do I need to set a limit on auto top-up?", "neg": ["What are the reasons a beneficiary would be denied?", "How can I cancel my transfer?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "Why have I been charged a small fee to use my card?", "I transferred some cash and it has not arrived yet.", "Can you tell me what I need to do to have my pin changed?", "I am still waiting for a money transfer to appear.", "What are Interbanks current exchange rates?", "Is my account able to be topped up by my friends?", "Can I add money to top up my account via a bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to set up an auto top-up", "pos": "Will money be added automatically when necessary?", "neg": ["my identity hasn't been verified and i can't edit my details, what's next", "I've forgotten my app passcode completely.", "Why do I have to give you my drivers license", "I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?", "I did not receive my full withdrawal amount", "my check or cash deposit has not shown up", "Explain the extra fee on my card when paying.", "I added money but my top-up wasn't processed by the app.", "can i get a physical card online", "What is the system for determining the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can i located the auto top up function?", "pos": "I am inquiring about your auto top up feature.", "neg": ["When do I set up my card PIN?", "I need a disposable virtual card.", "My cash withdrawal is showing as pending, why?", "I am having trouble withdrawing cash.", "I moved so I need to change my address. How do I do that?", "Why was I charged extra using my card?", "Can I transfer money using a different currency?", "Can I use my card in another institutions ATM?", "Is there a way to make my money usable in another country?", "I need to cancel a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have money transferred into my account at different intervals along my trip?", "pos": "Can I set the account to auto top-up?", "neg": ["I really want a physical card. How do I get one?", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I need to know what these extra charges are on my statement?", "Would I be able to use SWIFT transfers?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "My card's expiration is approaching, how do I replace it.", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "Card payment is still pending, why is that the case?", "Why is top-up verified?", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to set a limit on auto top-up?", "pos": "Can I top-up automatically?", "neg": ["Will I be charged if I add more cards to the account?", "Why are there additional fees for transfers?", "Why check my identity?", "Can I change from AUD to GBP?", "There's a direct debit payment that I don't recognize.", "How long will it take for my money to be deposited?", "Will you charge me if I top up by card?", "Can turn my money into another currency?", "Is my card valid everywhere?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "auto-top up option can be found where?", "pos": "Is there a way to set up an auto top-up?", "neg": ["May I change my PIN?", "How do I find the code needed in order to verify my top-up card?", "I need multiple cards per day, and they all have to be disposable.", "how much for a physical card?", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "Why hasn't my card arrived yet?", "I received the wrong exchange rate for an item i bought.", "My card's expiring a month from now, should I place an order for the new card?", "I still don't have a refund.", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will money be added automatically when necessary?", "pos": "Can I use an auto top-up option?", "neg": ["Am I able to Top Up with Apply Pay?", "I have an unfamiliar direct debit in my statement.", "I am using the app, and I see cash withdrawals that I did not authorize.", "I believe you charged me too much to exchange my money", "I topped off my card is that something you will charge me for?", "Do you know how I can verify that I did a top-up to my card?", "The money that I have transferred hasn't arrived yet.", "The exchange rate I was charged for a purchase was not right.", "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "Why is there a $1 charge on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add money to my card automatically during a trip?", "pos": "Can I add money in intervals to my account?  I will be traveling.", "neg": ["My phone is lost I don't want someone to use my account, what can I do?", "I did a transfer earlier but see that it failed to go through.", "Help me unblock my account.  I entered the PIN wrong too many times.", "Why are you charging me for ATM withdrawal? It has always been free before.", "Why is there a pending time on my transfer?", "Where can i exchange between GBP and USD", "I made a payment but the app gave the money back.", "How come I got to pay to get my money from the ATM?", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am inquiring about your auto top up feature.", "pos": "Where can I find the auto-top option?", "neg": ["The $1.00 has still not been reverted as indicated in the previous email.", "I do not know what this cash withdrawal is", "My transfer is stuck pending? How do we fix it to it goes through?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "I think I was charged double for something I bought - how long should I wait before reporting this?", "Can I add money to my account via bank transfer?", "Where can I withdraw money from?", "Why has my payment been reversed?", "How many active cards can I have?", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can I find the auto-top up option?", "pos": "Is auto top up a provided service?", "neg": ["Why won't the machine accept my card anymore?", "Why did my exchange rate change?", "Can I have it delivered on the date I need it delivered?", "I need a refund on a direct debit that shows in the app because I did not make it.", "Where do I order a card?", "Can I tell if my top off didn't work?  It doesn't seem to have.", "My top-up was rejected", "Are you sure this is the interbank exchange rate? This rate is really bad.", "There has been a red flag on my top up.", "Where do I activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to auto top?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["What do I do if I see a transaction on my card that I don't recall making?", "My money transaction hasn't arrived.", "Where is the transfer to my account that I made?", "If my cash withdrawal is still not showing, is something wrong?", "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "What is the extra €1 on my statement for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What about a auto top-up?", "pos": "Can I use an auto top-up option?", "neg": ["It looks like my top up didn't work.  Why?", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "When I top-up, the app reverts it.", "What currency is supported for exchanges and holding?", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "Verifying the top-up seems like a hassle.", "How do I top up my account with a bank transfer?", "who can put money in my account?", "I tried activating my plug-in and it didn't piece of work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I set the account to auto top-up?", "pos": "Can I top-up automatically?", "neg": ["i havent got my card", "Will I be charged any fees if I want to add money with an international card?", "What may be the reason that my transfer did not go through?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "My preference is Mastercard.", "Can I reset the passcode?", "I don't understanfd how to top up", "What exchange rate will I receive?", "How do I get extra physical cards?", "Are there any fees when exchanging to foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I located the auto-top up option?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["Where's my virtual card", "When I tried to access my cash, I wasn't allowed!", "What are my payment options?", "How much can I top up in a day?", "I need money put into this account from another one.", "I need a disposable virtual card. Please tell me how to order one.", "I tried to do a transfer and it's saying it declined.", "My card has been lost! help!", "How come I can't find my payment?", "How do I change to a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add money in intervals to my account?  I will be traveling.", "pos": "Where can I find the auto-top option?", "neg": ["The app isn't letting me log in, but my info is correct.", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "How many days to deliver to a US customer?", "My card data has been exposed.", "Which one are you?  Visa or Mastercard?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "the balance has not changed, but I have deposited some money", "My card is stuck in the ATM?", "Am I the only one who can top-up my account?", "Can I change or hold different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If there isn't a lot of money left, will it automatically top-up money?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["My card payment was reverted, why?", "It's not letting me transfer money to my beneficiery.", "why do i need to verify the top up?", "Are there any fiat currencies that you will not work with?", "Why didn't my top up work?", "Card payment was declined, do you know why?", "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "Which countries do you currently support?", "i am express delivering my card to the us, how long will that take", "Do you guys have any age restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When traveling, is it possible for it to add money at specific time intervals?", "pos": "Can I top-up automatically?", "neg": ["It looks like a payment I've made hasn't made it through yet.", "In the app, how can I make it show the new card that arrived?", "Am I able to cancel a transfer I just made", "Why hasn't my ID been verified?", "What do I do if I forgot my passcode?", "Can I re-link a lost card with the app?", "How can my friends top up my account?", "What's the exchange fee?", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "Am I able to modify my account details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up automatically?", "pos": "Where can I find the auto-top option?", "neg": ["I think my card is lost.  What do I do?", "I recently bought an item using my card and I was charged an extra fee why is this?", "How come my refund hasn't appeared on my statement?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "Is USD free to top up with a US card?", "Where is the closest ATM to me?", "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "A wrong amount of cash we sent to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the auto-top option?", "pos": "Can I use an auto top-up option?", "neg": ["How do I top up on my card?", "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "My funds must be verified", "Why is my transfer more expensive than I thought?", "Is there any type of fee for currency exchange?", "I need to make my card PIN a different number", "What is my password?", "I bought an item and the exchange rate was wrong.", "Are you aware of any charges for receiving money?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to set up an auto top-up?", "pos": "Can I use an auto top-up option?", "neg": ["I don't know where this debit transaction on my statement came from.", "Can I do a SWIFT transfer?", "How can I hold and exchange fiat currencies?", "I didn't get the correct amount of money from the ATM machine", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "What top up charges are there for US cards?", "I can't recall my password.", "The card PIN?", "Is it possible to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use an auto top-up option?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["I'm not sure what to do about the PIN, because I don't have one yet.", "In what way can I change my PIN and where do I need to be?", "Explain why my card payment wouldn't go through.", "what is the exchange rate for foreign ATMs", "As my kids get older are they able to get set up with their own accounts?", "Does it cost anything to do currency exchanges?", "I transferred some money but it hasn't arrived.", "How do I reactivate a card I thought I lost?", "What are the steps to finishing up with this account?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is auto top up a provided service?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["Would reinstalling the app solve the problem?", "If I can't choose my card type will I be able to use it everywhere?", "When will my transfer be in my account?", "Is there a way to link the card i just got?", "What fiat currencies are used for exchange?", "How do I transfer funds directly from my credit card?", "What should I do if my card doesn't work?", "I want to reverse a transaction I did this morning", "Is it possible to change from USD to GBP with your App?", "I didn't get a PIN yet. What gives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do now that I can't use this card?", "pos": "Why won't my card work.", "neg": ["Is it possible to change my address?", "Are top-ups unlimited?", "want a new card what are the fees", "I see in the app some cash was withdrawn, but it's not mine.", "Why was I unable to complete my transfer?", "The recipient can not locate funds.", "I don't understand why you want so much of my personal info.", "Someone stole my card!", "What currency is acceptable for a top up?", "I would like to be assisted with the activation of my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me whats going on with my card it seems to be not working?", "pos": "I don't know what's wrong with my card, but it has not worked at multiple places today.", "neg": ["I wanted to know why a top-up I made has been reverted.", "What countries have access to this service.", "what are the exchange rates for getting cash", "My card is about to expired what will happen?", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Need a new card, mine is expiring.", "Why did you revert my top up?", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "An overseas cash transfer did not work correctly", "How do I make my top up complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "HOW LONG TO TAKE THE TIME TO SOLVE", "pos": "I can't use my card for anything", "neg": ["I was supposed to get a refund but I do not see it.", "Can I change my pin through the app?", "I thought I would have received my new card at this point.", "i need to top up by card.", "I think the exchange rate is wrong for my ATM withdrawal", "How does it work when I transfer money into my account?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "Which ATM's can I use to make a withdrawal?", "There is a fee from a transfer that is not supposed to be here!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I use my card?", "pos": "Suddenly, my card won't work.", "neg": ["tell me how I can order my card.", "how to change name on account", "Do you have EUR currency available for me?", "How can I tell if an AMT will take this card?", "Where do I go to verify my identity?", "There is a direct debit patentp that I haven't authorized.", "Can I use app to unblock my card?", "Where's the money I transferred into my account?", "Can you tell me what cards and currencies you support?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card is not working?", "pos": "My card hasn't been working for even small transactions today.", "neg": ["When are cards shipped?", "If I get a transfer from Europe, how long until it is in my account?", "What are the countries you support.", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "Why have my top ups been canceled?", "Was my transaction reverted with my card?", "What are the countries that you operate in?", "why did i get declined transfer", "I see cash in my app but I did not get it.", "Why didnt my top up go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Today I used my card at a restaurant and it was declined. Why?", "pos": "Please help me!  My physical card isn't working right.", "neg": ["Why can't I take $100 out", "I'd like to apply for a Visa Card.", "I did a money transaction and the recipient doesn't see it", "Where is my top-up verification code?", "How many disposable  cards are available per account?", "What are the currencies and cards that are supported with my account?", "What kind of fees will I pay when I transfer?", "May I get my salary paid out in a different currency?", "Are there limits as to where my card will be accepted?", "I did not have the right exchange rate applied to my situation of pulling out cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "pos": "My card stopped working after multiple transactions. Why?", "neg": ["My transfer is pending too long.", "Do I need to set a limit on auto top-up?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Why are my transfers getting declined?  I havent had a problem in the past.", "Explain why my top up would be reverted.", "Why do you need to perform identity verification?", "Why can't I see my funds after I topped up?", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Will it be possible to change from USD to GBP with this App?", "I believe my top up has failed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having problems with my physical card.", "pos": "What's going on with my card? I've tried multiple times and it never goes through.", "neg": ["How can I set up Google Pay on my device?", "Cancel a transaction", "Why has my payment not transferred?", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "What are the disposable cards used for?", "What kind of money can I hold?", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "How do I activate my card that just arrived?", "Please help me change my PIN.", "Please explain the fee on a transfer I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card that I have isn't working. This is the physical card.", "pos": "How can I get my card to work?", "neg": ["Someone has taken my phone from my hotel room!", "I just pulled money out of the ATM and was charged a fee, WHy?", "Why does my top-up get cancelled?", "Help!  I forgot my password.", "Do I get charged for withdrawals?", "Can I pick between Visa and Mastercard?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "Why was my transfer stopped ?", "A transfer has to be cancelled.", "I can't figure out why a transfer is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was declined at a restaurant today and I am not sure why.", "pos": "I think my card is broke it's not working anymore", "neg": ["Can I use an auto top-up option?", "Why doesn't the person I sent money to see that transfer yet?", "Tell me what the steps for the identity checks are", "I got money overseas and the exchange rate was wrong", "Why did I get charged more for using my card?", "What identification is required to activate my card?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "When will the check I deposited post to my account?", "Why was I charged a fee for withdrawing money?", "How do I see my updated balance after I make a cheque or cash deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Out of the blue, my card stopped working.", "pos": "Why is my card not working anymore?", "neg": ["Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Is American Express accepted?", "I did not receive all of my cash back", "How do I know where I can use my card?", "How can I link my bank to my top up account?", "I made a transfer and was charged extra. Why?", "How long is the transfer?", "I think there has been a mistake with my transfer", "my cash out is still pending", "There is a payment in the app I did not make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me with my card, I think it's broke.", "pos": "My card seems to not be working at all.", "neg": ["My app was on the phone and I was mugged.  What do I do?", "why wont my american express work to add money", "If I have a credit card with you how I get set up to link to it?", "Can I get an account for my daughter?", "What should I do?  My card has been stolen!", "My identity verification isn't working", "My cash received does not match what has been requested", "I'm not certain my top-up went through yet.", "Can it add money automatically while travelling", "For my account, how do I transfer money in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my card working anymore?", "pos": "I can't seem to use my card. Can you help?", "neg": ["I deposited cash but it isn't showing up in my account", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "Will I be charged for adding money by transfer?", "I was issued a card about a week ago. why hasn't it come in yet?", "What is the estimated time on an urgent transfer from China?", "I do not understand what this particular direct debit is ?", "Do you have the best exchange rate?", "When I received my cash; they had my exchange rate incorrect.", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is broke?", "pos": "Currently my card is broken.", "neg": ["Why was my top-up rejected?", "I recently transferred some cash, but the balance has not changed.", "I haven't yet received money that I transferred", "It looks like my top-up was cancelled", "My top up is giving me problems. What is wrong with it?", "How many disposable cards am I allowed to have?", "Why isn't a refund showing on my statement?", "What do I do to link my new card?", "Where do I get a disposable virtual card?", "What should I do if I don't know my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Need help to get my card to work.", "pos": "I need clarity on why my card is not working.", "neg": ["can I link a card of yours I already have?", "How do I go about getting a virtual card?", "Give me my card, I need it now!", "Why is this payment pending?", "I need help fixing my contactless. It's not working anywhere I go today.", "What is the limit on Auto top?", "What fiat currencies are used with holdings and exchanges?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "Will I be charged for a cash withdrawal?", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my card work anymore?", "pos": "How come my card doesn't work anymore?", "neg": ["how long does it take for a transfer to arrive", "It appears my transfer was declined.", "I want to add money automatically when I travel.", "Can I exchange USD and GBP from the app?", "A transaction to a friend still hasn't shown up.", "Why hasn't my friend's transaction arrive yet?", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "I want to request a physical card", "where is my unknown payment from?", "should i contact customer support if i can't edit details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is not working.", "pos": "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "neg": ["How much transactions do I get with a disposable card?", "I want to top up by cheque", "What steps can I take if someone else is using my card?", "Do I have a $1 extra fee on the statement?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "Where do I find the verification code for the card I'm topping up?", "I think my transfer failed. What do I do now?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "How can disposable cards be used?", "What are the policies of disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card doesn't seem to work anymore", "pos": "Did you deactivate my card it's not working anymore", "neg": ["How long will it take to transfer something to China urgently?", "The app reversed a top off I had.  What should I do?", "I just got my card.  It's not linked yet--how do I do that?", "My card was rejected", "Why won't my virtual card work?", "Why didn't my transfer to a beneficiary happen?", "I was supposed to receive my new card by now, but it hasn't came in.", "Will it be possible to change from USD to GBP with this App?", "i didnt do this charge", "What would be a reason my transfer got declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my physical card isn't working?", "pos": "Why is my physical card not working?", "neg": ["I am worried that too much time has gone by for a transfer to be completed.", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "I couldn't pay with card in a shop", "I need assistance with understanding which fiat currencies that you support.", "I paid with card and was charged a fee that shouldn't be there!", "What should I do when my card reaches its expiry date?", "I think a fee was applied for paying with a card.", "I want to activate my card, how do I do it?", "My money transfer has not yet occurred"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "WHAT IS THE MAIN REASON OF THIS PROBLEM", "pos": "HOW LONG THE CARD VALIDITY", "neg": ["I recently made a transfer that I would like to cancel", "How quickly can you get me my card?", "Can my PIN changed remotely without visiting a bank?", "What are the current exchange rates?", "What does the €1 fee mean?", "The currency exchange rate was wrong for a purchase I made.", "Is it possible to exchange USD and GBP on the app?", "I would like to change my name after marriage.", "I was removing a dollar amount from my account and now don't have access to my card.", "How long will it take to transfer something to China urgently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not been able to use this card.", "pos": "How do I get my card to work?", "neg": ["How can I top up with my apple watch?", "What do I need to do for the card activation?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "How can I top up using google pay?", "Is there a reason why my card was declined when I attempted to withdraw money?", "Explain the card PIN to me.", "What is the source of your exchange rates?", "Can you transfer money to your card by bank transfer?", "what steps do you take to check identity", "What currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card doesn't work when I use it.", "pos": "My card is broken", "neg": ["Is EUR one of the currencies you deal with?", "Is my country's currency supported by your system?", "My balance is not what I thought it was following an ATM withdrawal", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "I need to know the process to transfer money into my account.", "Why won't my top up go through?", "How do I get to the virtual cards?", "Can you tell me why my top-up failed?", "I am not happy with your service and request that my account be terminated!", "How can I add money automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card stopped working. How do I check if there is a freeze on it?", "pos": "Is my card frozen?", "neg": ["How long does it take for a cheque to post to your account?", "Can I use my bank account to send me more money?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "I tried to top up, but it didn't finish.", "What do I do after the ATM takes my card.", "My transfer to a beneficiary did not go through.  Why?", "How long will my top-up stay pending?", "Can I get a second card for free?", "I noticed a different charge while I was taking my money out.", "My top-up seems to be pending for a long time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "pos": "My card hasn't been working when I try to use it.", "neg": ["Am I allowed to use different currencies?", "I have to make more then a few disposable cards per day.", "How much extra will I be charged for exchanging foreign currency?", "help, I see money missing I didn't take out.", "I am sure I have plenty of money to transfer but my transfer is being declined.", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "Can you tell me what cards and currencies you support?", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "What could possibly be the cause of my failed transfer?", "Help, I don't see my money i just added."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my card work.", "pos": "I can't use my card for anything", "neg": ["How do I go about exchanging currencies with this app?", "What is the verification process for my card?", "Can you help me activate my card", "I moved and need to change my address.", "Can you tell me what currencies I can use to add money?", "Why do you need all these details about my identity?", "How long is the delivery to the US?", "Changed details is essential, what steps do I take to do so?", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "I was expecting my new card by now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's wrong with my card? The clerk at the grocery store said it was declined.", "pos": "How do I get my card to work?", "neg": ["I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "How can I cancel my transfer?", "Where is the cash I deposited?", "Can I order another card?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "when i travel can it top up automatically", "i tried to withdraw money but was told i didn't have funds", "How do I verify my identity online", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "pos": "I can't get my actual card to work", "neg": ["My card activation attempt failed.", "What are disposable virtual cards?", "When will the transaction be done?", "I would like to get both Mastercard and Visa card from you if that's possible.", "How long until I see a cash withdrawal?", "When will it get delivered?", "My account is locked because I used the wrong pin too many times.  Please help.p", "Tell me why I need top-up to be verified?", "The exchange rate for my card payment doesn't seem right.", "My transfer was not approved"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use my card for anything", "pos": "I can't get my actual card to work", "neg": ["I have a top-up that's still pending and wanted to know about it.", "I made a payment but it's still pending", "Please help me get a Visa card.", "What methods are available for my friend to send me money?", "I did not do this payment", "top up with credit card", "Can you please assist on my item that needs to be refunded?", "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "Is there a specific date it can be delivered by?", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried using my card at multiple vendors and now it's not working.", "pos": "I can't get my actual card to work", "neg": ["Do I have a choice for a Mastercard?", "I used the wrong account.", "i didnt do this charge", "Transaction refund missing from my statement.", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "How do I know when my new card is going to arrive?", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "Are you able to delete my account?", "I made an international purchase, but the exchange rate was wrong", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't seem to be able to use my card", "pos": "My card was working but now it doesn't.", "neg": ["Why do I need to verify a top-up?", "Why can't my beneficiary access my account?", "What are the steps I need to take to cancel a transaction?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I have a top up card. Where is the verification code?", "What was the issue with my topping up?", "I've deposited a check in my account but the cash isn't showing as available.", "Can you do exchanges of EUR?", "Are these cards available in europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What to do if my physical card is not working?", "pos": "I cannot seem to use my card.", "neg": ["I want to add money automatically when I travel.", "The app says that I got cash in an ATM and I didn't", "Where can I edit personal details?", "Google pay top up not working.", "Why hasn't my payment gone through?", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "Please tell me where I can update my details since I moved.", "How do I set my physical card PIN?", "Tell me more about getting a virtual disposable card.", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "pos": "For a week now, I have tried to use my card and it is still not working.", "neg": ["I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "Can I use a bank transfer to add money to my account?", "Are there ways for other people to send me money?", "Please verify my source of funds.", "What are the steps of verifying an identity?", "Any extra charges for exchanging currencies?", "How do I get a disposable virtual card as well?", "Which ATMs take the card?", "My identity can't be verified for some reason", "What do I need to do in order to get a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's going on? My card wont accept any transactions.", "pos": "Please help me!  My physical card isn't working right.", "neg": ["A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "What is the greatest number of times that I can top-up?", "I would like to receive instructions showing the verification process for top up cards..", "What happens if I use my account and my identity verification hasn't finished?", "What do I need to do to verify my funds?", "Help!  What should I do?  My phone was stolen yesterday.", "There was an extra fee when I paid with the card.", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "My card is about to expire.  Where do I get a new one.", "where can I see who sent me funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my card accept any transactions?", "pos": "Is my card frozen?", "neg": ["There should be a cash withdrawal that I haven't seen yet.", "I think my top up may have been reverted, what do I do?", "How much does currency exchange cost?", "I don't remember my passcode?", "What should I do if I think someone is using my card without my permission?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "Can I use the apple watch to make a top-up?", "i cannot get virtual card to work", "What is wrong with my top-up?", "I need to hold money, what currencies can I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was declined at a restaurant today and I don't know what the problem is.", "pos": "My card isn't working at all, I need assistance. It's really frustrating.", "neg": ["I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "What are the reasons a beneficiary would be denied?", "This company is bad, delete my account now.", "How are foreign exchange rates determined?", "I was so embarrassed. Why didn't my payment clear?", "My transaction is showing several times.", "how much do you charge to top up US cards?", "I anticipate getting a Visa card", "Why am I unable to transfer money when I was able to before?", "Show me how to look at the source of my current funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't seem to use my card. Can you help?", "pos": "I am unable to use my card for some reason.", "neg": ["How long will it take to urgently transfer something to China?", "Can you refund my purchase?", "I'm not verifying my identity.", "How can many disposable cards can I have per day?", "Where can I get my currencies exchanged?", "How do I change my name?", "The app is showing a direct debit transaction that I did not perform", "I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.", "My transaction went through but I was charged a fee. Why?", "I want to deposit funds, what payments are accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card won't work right now.", "pos": "My card stopped working after multiple transactions. Why?", "neg": ["What is the source of the money in my account?", "So, the card PIN?", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "Why have I not yet received my virtual card?", "What is the minimum age limit?", "Is there a way to order a new card while in China?", "Are you able to delete my account?", "Can you please tell me why I cant get money from the ATM?", "What kind of fee is there to top-up my account?", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried using my card, but it doesn't work.", "pos": "Can I use app to reset PIN attempts?", "neg": ["Do you know when the withdrawal will show?", "What happened to the money that I deposited?", "I can't find out how to top-up my account using cash.", "I'm trying to verify my top-up card, but I can't find the code...?", "Why was I charged twice for my item!", "How do I go about topping up with Google Pay?", "Would I be able to top up as much as I can?", "Which locations can I withdraw money from?", "A percentage fee was charged to my withdrawal.", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card frozen?", "pos": "How do I re-order a damaged card?", "neg": ["My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "Will I get charged fees when I add money with an international card?", "Where is the transfer to my account?", "How do a reverse a duplicated charge?", "I tried activating my card and it doesn't work how do I solve this problem?", "Will there be any fees for top ups?", "Am I going to be charged for topping up by transfer?", "I've deposited a check in my account but the cash isn't showing as available.", "If I add money with an international card, are there any fees?", "Do I have to go to the bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I seem to be unable to make any transactions.", "pos": "What should I do if I can't use my card?", "neg": ["Where is the PIN number found?", "It looks like I was charged twice for a single transaction", "How many different currencies can I have my money in?", "I got charged in double and want a refund", "Is my card ready for use or does it need activated and if so how?", "Are extra charges added for sending out additional cards?", "I want a disposable virtual card, how do I do that?", "Why are my payments not working and show pending?", "Will you tell me how I am supposed to use the disposable cards?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "pos": "I can't use my card because it is not working.", "neg": ["Where do I find the verification code for the card I'm topping up?", "help me link my card", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "Is there a way to track my card?", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "Which cards are accepted for topping up?", "Is there a possibility to open an account for my sons and daughters?", "The app is telling me that I am not me.", "Please list the countries you support.", "My cash withdrawal was declined.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I fix a broken card?", "pos": "My card won't work at all for anything.", "neg": ["I can't upload my identification.", "Under what condition will my payment revert?", "I need my card immediately.", "How can I find an ATM that accepts this card?", "The top-up verification code is not visible.", "Can I use my Apple watch to fill my gas tank?", "There is a payment in the app that I did not approve", "What caused my top-up to be returned?", "My payment has been declined several times.  Can you help me?", "I need assistance activating my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why doesn't my card work for any transactions?", "pos": "My card hasn't been working when I try to use it.", "neg": ["Please tell me how to edit my personal details.", "I would like a Visa card.", "I was attempting to top up with my card but the money has vanished!", "Could you tell me what your exchange rates are?", "How do I get my money back for a duplicated charge?", "Where do I find my code to verify my top-up card?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "Can you convert to EUR?", "I'm using the app and I noticed a payment that I didn't make.", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nI can't seem to be able to use my card\n\n\n", "pos": "No transactions are being accepted, what's wrong with my card?", "neg": ["I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "Are you okay with exchanges to EUR?", "Where is my recent refund in the my statement?", "My card was stolen. What do I need to do?", "How come my money hasn't shown up yet?", "I may need to dispute a Direct Debit payment.", "How can I change my PIN?  Help.", "Why was I charged a fee for debit or credit card payment?", "Where did the money transfer go?", "Why can I not do a  transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Something's wrong my card won't work.", "pos": "No transactions are being accepted, what's wrong with my card?", "neg": ["Where can I find the auto-top option?", "Someone hacked into my cards account.", "What is the Top up rate charge for using a card in the US?", "I used my card to make a payment and wondered why the payment was reverted?", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "Why has my card payment been reversed?", "My transfer to my account is missing.", "I prefer using Mastercard, can I substitute?", "How do I get another card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card isn't working at all, I need assistance. It's really frustrating.", "pos": "I need clarity on why my card is not working.", "neg": ["I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "Help me!  I don't know what my password is.", "I just got my card and cannot get it to work.", "why is there a service fee on my statement?", "I recently bought an item using my card and I was charged an extra fee why is this?", "What is the source of funds for my money?", "What is this extra pound charge for?", "I did a cash deposit to my account but my balance is still the same. What happened?", "I do I top up from my Apple Watch?", "I would like to change my adress"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "No transactions are being accepted, what's wrong with my card?", "pos": "I don't know what's wrong with my card, but it has not worked at multiple places today.", "neg": ["Do you accept Mastercard?", "What currency can I use to add money?", "When I tried to access my cash, I wasn't allowed!", "What do I do if I forgot my passcode?", "Why did I get charged a fee, I thought it was free?", "Is EUR one of the currencies you deal with?", "What happens if I forget my PIN?", "Top up keeps failing", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "The app is showing a cash withdrawal that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help.  The card won't work.", "pos": "My card gets rejected when I try to use it", "neg": ["The app does not believe that I am myself", "What are the steps needed to top up with Apple Pay?", "Card payment is showing as pending", "Is there a way to get a virtual card?", "How soon do cards arrive after I order them?", "Can I use app to unblock my card?", "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "My daughter needs to open account.", "Can I get some help activating my new card?", "I tried to use the ATM today but it would not accept my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card no longer works.", "pos": "How do I check security settings using the app?", "neg": ["top up by my card is that possible?", "Is there an auto top up option?", "are you sending me my card?", "Which cards do you support for top up?", "What proof of identification is needed?", "Can I use my account although the identity verification has not been accepted yet?", "Where is the closest ATM I can use?", "Can you explain why my transfer was unsuccessful?", "Can I use cash to top up", "My plans may change so I may need to change from GBP to AUD."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My physical card is not working", "pos": "My actual card isn't functioning.", "neg": ["Do you have support for flat currencies?", "How long will my transfer be pending?", "I would like to receive a refund for something I bought.", "My disposable virtual card got rejected", "Will it cost me to get a second card?", "I want to open an account for my children", "I need to top up, but I have to use an international card.  Is there a cost for that?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "My card is missing.  Please help.", "Explain why a card payment would be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card isn't working at all. What happened?", "pos": "How do I check security settings on my card?", "neg": ["My card payment has failed.", "When is my balance going to update, I just transferred some money", "Why hasn't payment gone through yet?", "My card needs to be topped up.", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "I want to add funds to my account. What payment methods are accepted?", "I think the exchange rate for the cash I withdrew was wrong.", "I am not satisfied with your company.  Close my account.", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "Where did the  €1 fee in my statement come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card will not work", "pos": "What can I do to make my physical card work?", "neg": ["How do I know which payments I make will have additional fees? Where can I find this information online?", "I did not make a cash withdrawal that is on my statement", "I paid with a card and there is an extra charge. Why?", "The money that I have transferred hasn't arrived yet.", "My withdrawals were going smooth until I got declined today. What is going on?", "Someone took my card without permission", "Where can I check out the source of available funds in my account?", "My top up did not go through yet.", "Where's the button to top up with a cheque?", "My PIN isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card seems to not be working at all.", "pos": "What should I do if I can't use my card?", "neg": ["Why didn't the money I transferred into my account get added to my balance?", "Can you tell me what cards and currencies you support?", "Can you tell me why I haven't received my new card yet?", "It won't let me activate my card.", "Why is the exchange rate on my card payment different than I expected?", "When I made a cash transfer abroad the wrong exchange rate was applied", "What to do if my card is about to expire?", "How do I report a cash withdrawal that wasn't me?", "Tell me how to change my details.", "When will I recieve my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if i accidentally broke my card?", "pos": "I need clarity on why my card is not working.", "neg": ["I have an odd payment in my statement", "Where do I top up?", "My top up isn't in my wallet.", "It has been a couple of hours but I do not see my balance updated, can you help?", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "Can you please reactivate my card?", "I have not received my pin yet", "I would like to know why a withdraw I made for some cash shows up as pending.", "I haven't received my pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card won't physically work.", "pos": "My card don't work.", "neg": ["What does the €1 fee mean?", "If I get another card, what kind of fees am I looking at?", "I can't find my phone and I'm worried someone is going to use it", "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "How do I find out where my funds came from?", "What is the extra fee that showed up on my card?", "Somebody used my card without my knowledge!", "Can I have a discount if I exchange currency often?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help with understanding why my card is not working.", "pos": "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "neg": ["There is a cash withdrawal on my statement that I don't recognize", "Is a tracking number available for the card that was just sent?", "Is it possible to cancel my transfer?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "Is my new card activated?", "The app won't identify me.", "Which countries are you available in?", "Who do I call to activate my new card?", "I have a transaction showing multiple times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "HOW LONG THE CARD VALIDITY", "pos": "Currently I can't get my card to work.", "neg": ["I found my lost card. Am I still able to use it?", "Please specify any limitations that come along with disposable cards.", "My payment has not been accepted.", "Can you tell me why I was charged $1 for a transaction?", "I didn't receive the amount of cash I requested for the ATM.", "Is this card accepted by ATMs?", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "How can I fill up my gas tank using a check?", "Do you have a list of cards and currencies you support?", "Why do I have a charge for an ATM withdrawal? I thought these were free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need clarity on why my card is not working.", "pos": "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "neg": ["Who can have access to top up my account?", "I transferred some money but the balance stayed the same.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "My virtual card isn't working.", "Which flat currencies do you support for holding and exchange?", "What are the charges for recieving SEPA transfers?", "I'm due a refund and it is not on my statement.", "Tell me what I need to do to activate my card.", "What are the time frames for the money to be available in my account?", "Can I transfer money using a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help.  My card is broken.", "pos": "Why won't the machine accept my card anymore?", "neg": ["The card payment I attempted to make failed.", "At what ATM can I change my PIN?", "It says the transfer wasn't accepted.", "I was given less cash then I wanted.", "I can't find any option to top up with a cheque?", "Tell me how a top up would be reverted.", "There is a refund missing.", "Why was I charged a fee for debit or credit card payment?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "I'm looking in the App and can't find my PIN, where should I look?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "WHAT IS THE REASON FOR THAT", "pos": "My card hasn't been working when I try to use it.", "neg": ["How do I change my PIN abroad?", "How can I go about getting a disposable virtual card?", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "Can you help me with proving my identity?", "I need to make my card PIN a different number", "I would like my refund for this item I bought.", "There is a direct debit transaction that I did not authorize", "Can you refund my purchase?", "I have a trip coming up and want to add money automatically.", "How much will I be charged for exchanging foreign currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I can't make any transactions?", "pos": "Did you deactivate my card it's not working anymore", "neg": ["why did i only get 20.00", "Can I change my PIN on my phone?", "Why wouldn't a transfer go through?", "can i verify my identity i the app", "The app isn't letting me log in, but my info is correct.", "need my details changed", "My refund isn't showing up on my statement.", "Help me cancel a transfer.", "I didn't mean to do the transfer, is there any way to cancel it?", "The card PIN is not visible anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get the card itself to work.", "pos": "My card was working but now it doesn't.", "neg": ["There is not a refund in my statement.", "Okay, I found my card, can I put it back in the app?", "What currencies are available for my use in holding and exchange?", "Why do I have a strange payment on my statement?", "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "How can I convert currencies?", "I would like to activate my card what do I need to do?", "Please help me get a refund?", "Can I open an account for my offspring?", "Why would you cancel my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's going on with my card? I've tried multiple times and it never goes through.", "pos": "My card is broken", "neg": ["My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "How long before transferred money shows up?", "I had to pay a pound more than I anticipated!", "Please list the countries you support.", "I've never been to that store.  That's a fraudulent charge.", "Is there a function where I can top-up automatically?", "who should i contact if my refund doesn't go through?", "Is it free to transfer money or is there a fee?", "How can I fix my card if the contactless function didn't work this morning?", "I just received my card and I'd like to activate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get my actual card to work", "pos": "Why is my physical card not working?", "neg": ["Is there a reason my cash withdrawal was declined?", "Which countries do you currently support?", "My payment shows that it is pending will I be charged more money?", "Why hasn't my top-up gone through?", "Is it simple to transfer money using my credit card?", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "top up is still pending", "Help! I need to transfer something to China.", "I have a payment that shows twice", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if the machine rejects my card?", "pos": "Currently I can't get my card to work.", "neg": ["I need my card delivered as soon as possible.", "i need to add express delivery if that's an option", "Please tell me why I am having problems transferring to a beneficiary.", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "I used my card and there was a fee", "What kind of security protects my money?", "My card is stuck inside the ATM, what am I supposed to do?", "Do you know the process how to activate my card?", "Tell me about the card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my card doesn't work anymore?", "pos": "My card don't work.", "neg": ["Instead of GBP, how do I exchange for AUD?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "Is there any way I could open an account for my daughter?", "I want to transfer a sum of money from another bank account I have into this one", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "It looks like the exchange rates on my card payment are wrong", "Please send my refund now.", "I'm going to travel, can I have it add money automatically in certain intervals?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "Money that I have transferred hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "pos": "How do I fix my card if it is broken?", "neg": ["I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "Which ATM's can I use to make a withdrawal?", "Do I have to go to an actual bank to change my PIN?", "I just had a look at my statement. Why have I been changed for using the ATM?", "An ATM machine didn't return my card.", "Is there a reason why a recipient might not see my money transaction", "Can I top up my account with a check?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "Why is the purchase I made this morning still pending?", "The exchange rate applied is wrong for my international purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "pos": "I think my card is broke it's not working anymore", "neg": ["When will my top up go through?", "Where are the virtual cards?", "I am not satisfied with your company and wish to delete all accounts immediately.", "A wrong amount of cash we sent to me.", "When can I expect my card to arrive?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "Can I already use my account although the identity verification has not passed yet?", "My card has an issue, the payment has been deferred.", "What caused my top-up to be returned?", "How can I get another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do?  My card is broken.", "pos": "How do I check security settings on my card?", "neg": ["Is there a reason that my top-up is still pending?", "Please help me with the activation of the new card.", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "My PIN is locked, how do I unlock it?", "What flat currencies do you use for holding and exchanges.", "How can people transfer money to me?", "How do I contact customer support about my declined transfer?", "Will I be charged a fee for a SEPA transfer?", "At which locations can I order a card?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I re-order a damaged card?", "pos": "Why is my physical card not working?", "neg": ["I can't find any option to top up with a cheque?", "Why have I not gotten my new card?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "I deposited cash into my account and I'm having trouble seeing it on my account.", "The refund isn't appearing in my account", "I still don't have a card. How do I get one?", "My PIN is locked, how do I unlock it?", "Is auto top up a provided service?", "My account was charged a fee. When did you start charging extra for card payments?", "how do I ask for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card won't work at all for anything.", "pos": "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "neg": ["Everything seems fine with my account, so why did it decline my payment?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "I just had a look at my statement. Why have I been changed for using the ATM?", "My balance doesn't show my deposit.", "Tell me why I need top-up to be verified?", "Does it cost extra to send out more than one card?", "Why couldn't I transfer funds to my beneficiary?", "Would I be charged any fees if I added money to my account using an international card?", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "Why has my withdrawal not posted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are ways to test why my card might not be working?", "pos": "Can I use app to reset PIN attempts?", "neg": ["How do I transfer money between two of my accounts?", "The app won't identify me.", "My credit card did not go through. Can you see if it has insufficient funds?", "I got some cash but it wasn't the right amount.", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "Tell me how to verify a top up.", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "How long is a delivery to the US?", "I cannot get my card out of the ATM.", "I'm still waiting for my top-up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card doesn't seem to work.", "pos": "Did you deactivate my card it's not working anymore", "neg": ["I only made one transaction at this place, but it's appearing multiple times.", "How do I delete an account?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "I need my payment in another currency", "Are all European currencies available for holding and exchange?", "The bank machine didn't give my card back how do I get a new one fast?", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "I would like to know if I can top up with Google Pay.", "what are the locations i can withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what's wrong with my card, but it has not worked at multiple places today.", "pos": "Today I was out eating and my card was declined. Why's that?", "neg": ["There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "To many charges on my card how do I go about fixing that?", "I paid two weeks ago and just got refunded", "My transfer didn't work! Help!", "When using my card I was charged a fee for doing so, why?", "How much will I be charged for exchanging foreign currency", "Hoe do i use my credit card to transfer money?", "Is there a charge for a physical card?", "My things were stolen and I need to know if I can still use this app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my physical card not working?", "pos": "I am unable to use my card.", "neg": ["I would like to get some extra cards?", "I do I top up from my Apple Watch?", "I received $20 but I entered $100", "Is this card available to Americans?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "What steps do I need to take for the identity checking process?", "In what way can I use the disposable cards?", "What ATMs can I use my card at?", "What are the restrictions on auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do to make my physical card work?", "pos": "Why is my card not working anymore?", "neg": ["I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "I wish to use my American Express to put funds into my account.", "How do I set my physical card PIN?", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "My cash transaction isn't showing on my account", "What is this card payment, I do not recognize it.", "The wrong exchange rate was used for my cash withdrawal", "Why did it cost money to transfer funds?", "I can't do any business with this virtual card.", "What if I don't want to disclose all of my identity details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was working but now it doesn't.", "pos": "How can I get my card to work?", "neg": ["I made a transaction at an atm and was charged extra for it.", "How do I see my source of funds?", "When will I receive the cash payment from the check I deposited?", "Why would my payment still show as pending?", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "For some reason, the money I added was returned.", "I am looking to change my adress.", "I wanted to take out $100 but I only got $20.", "I need my PIN unlocked.", "Why hasn't my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't the machine accept my card anymore?", "pos": "My card hasn't been working when I try to use it.", "neg": ["I found my card, how can I use it again?", "My payment was terminated", "Where did this extra €1 fee on my statement come from?", "I transferred some money recently and saw a fee on my account, what's that for?", "Is there a reason my payment is still pending?", "I need help verifying my identity.", "If I lost my phone at the hotel, can I still use the app?", "I can't get my card out of the ATM, what should I do now?", "I tried to withdraw $100 but only got $20. What happened?", "Can I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card is non-functional.", "pos": "What do I do if my card gets broken?", "neg": ["I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "Do top-ups have a limit?", "How can many disposable cards can I have per day?", "How do I get my card back after the ATM swallowed it.", "Is there a limit on disposable cards?", "What is the procedure to transfer money to my account?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "why do you verify the top up", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "What has to be done to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card gets broken?", "pos": "How do I check security settings using the app?", "neg": ["I used my card to make a payment and wondered why the payment was reverted?", "why do I need to show ID", "I am from X but am traveling to Y - how do I get currency for Y?", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Can I pay for my gas using my Apple watch?", "My credit card did not go through. Can you see if it has insufficient funds?", "Can my password be reset if I do not have it?", "I made a transaction this morning but I need to revert it now.", "Where do I go to reset the passcode?", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use my card because it is not working.", "pos": "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "neg": ["I need to urgently transfer something from China. How long will it approximately take?", "Why did my card payment get declined?", "If my card is going to expire this month, do I need to order a new one?", "My card shows a cash withdrawal I don't recognize.", "Can I get an item refunded?", "The app reversed a top off I had.  What should I do?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "I'm not sure how disposable virtual cards work. Please help.", "I need to update my phone number.", "How do I make my card appear on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I fix my card if it is broken?", "pos": "I cannot seem to use my card.", "neg": ["Do you limit my top-offs?", "How do I go about getting a refund?", "I can't verify my ID. Why?", "Which ATM's can I use to make a withdrawal?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "How long will it take to get to the US?", "Please help me delete this account.", "Is it on purpose that my payment has been returned to my account?", "My money hasn't been deposited yet. When will it be?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't been working when I try to use it.", "pos": "How can it be that my Card is not functioning anymore?", "neg": ["Can I get an auto Top-up?", "Why did I get charged when getting cash?", "I was charged the wing amount for an item.", "Why can I not do a transfer to a beneficiary?", "I'm not sure where my phone is.  Can someone else use the app?", "Why are you charging me fees for using my card?", "What's the limit for disposable virtual cards?", "What cards and currencies can I use to top up my account?", "Can I top-up my card using a bank transfer.", "We want to start a college fund for my daughter."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My actual card isn't functioning.", "pos": "Can I use app to reset PIN attempts?", "neg": ["What type of ID do you accept?", "Tell me the currencies that you support.", "I have a trasnger that is pending and wondered about it.", "When will my cash withdrawal show/", "What is the process to change my PIN?", "My top-up hasn't happened yet.", "Can you tell me how to change my PIN?", "I would like my money back for an item I purchased", "What is my money worth in other countries?", "Tell me why my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I can't use my card?", "pos": "My card hasn't been working for even small transactions today.", "neg": ["It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "How do I exchange AUD for GBP?", "Can I get a physical card for free, or is there a charge?", "My card has an expiration date, will you send a new one automatically?", "I have a transaction showing up more than once.", "Why does my statement show an extra fee?", "How do I set my physical card PIN?", "I have a card that was deactivated can I reactivate it?", "Can I use google pay to top up?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card don't work.", "pos": "Currently my card is broken.", "neg": ["I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "Can you show me how to verify the top-up card?", "I did not do this payment", "Why would my beneficiary not be allowed?", "There is a strange payment on my card and I don't know what to do.", "I am not receiving the correct exchange rate on my card.", "I didn't withdraw the amount of cash that is showing up in the app.", "i cannot seem to activate card", "How long before a bank transfer shows up in the account?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card hasn't been working for even small transactions today.", "pos": "How do I get my card to work?", "neg": ["How do I discontinue my account?", "I tried to make a top-up and it was canceled, why is that?", "Is it possible to order a card?", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "When will I be able to see the refund", "When will my transfer move out of pending stage?", "why couldn't I use my card at a store?", "There is a payment that is not mine in the App.", "I am waiting on the refund", "I just received a new card, where do I go to link it to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "pos": "Please help me!  My physical card isn't working right.", "neg": ["Why is it important to verify my identity?", "Can you tell me the cost of a transfer?", "I got my American Express in Apple Pay, why is top up not working correctly?", "My card payment was cancelled it seems.", "What are the steps to reset my passcode?", "Why did I get charged for withdrawing cash?", "My friend wants to send me money, can she?", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "Unsure how to provide my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use app to reset PIN attempts?", "pos": "How can I get my card to work?", "neg": ["I want to get rid of the account, and delete personal information .", "I got billed an extra pound!", "Are there any fiat currencies that you will not work with?", "I did a transfer to my account, but it hasn't shown up", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "Do I need to verify my top-up?", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "How do I know when my card will expire?", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I check security settings on my card?", "pos": "I think my card is broke it's not working anymore", "neg": ["What do I do to link my new card?", "My statement contained a one pound extra fee", "Do you need to know my first and last name?", "There is a direct debit patentp that I haven't authorized.", "I want to revert a transaction I did this morning", "What fiat currencies are used for holdings?", "How to order a virtual card", "Is there a fee to top up by bank transfers?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "The expiration date for my card is coming up, how do I get a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card stopped working after multiple transactions. Why?", "pos": "How do I check security settings using the app?", "neg": ["I need to get a disposable virtual card?", "Why has my top-up been denied?", "The app says I got cash from an ATM but I didn't", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "I want to start using my card.", "What is the cost for currency exchanges?", "Why does my transfer still say it is pending?", "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?", "I am not comfortable verifying my indentity.", "My salary is in GBP, do I need to exchange it before putting it into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card not working anymore?", "pos": "Currently my card is broken.", "neg": ["What should I do after I've moved and need to update my personal details?", "I took out money and there is a fee.  Why?", "how to track the card you sent", "I need to modify my details.", "Why do you need to perform identity verification?", "What steps do I have to go through in order to activate my new card?", "I want to top up by card, what do you support?", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "It's only been a few weeks my my top-up got cancelled", "Is there a charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is not working when I try to use it.", "pos": "How can it be that my Card is not functioning anymore?", "neg": ["I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "My card was rejected", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "Where can I locate my card PIN?", "How long does it take to get money from Europe?", "When I got cash I believe that the exchange rate was wrong", "It appears my top-up is still pending.", "I purchased something abroad and the incorrect exchange rate was applied.", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "How long will an urgent transfer from China take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot seem to use my card.", "pos": "I think my card is broke it's not working anymore", "neg": ["Please tell me what the exchange fee is.", "In the App I see a payment that is not mine.", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "A withdraw I tried to make at the ATM was declined I don't know why.", "What are the charges for recieving SEPA transfers?", "I have exceeded all my PIN tries", "I would like to get an account for my child.", "Why was my transfer charged a fee?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "Do I have a $1 extra fee on the statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Currently I can't get my card to work.", "pos": "Currently my card is broken.", "neg": ["I could not access my money at the ATM", "If I get a transfer from Europe, how long until it is in my account?", "My account shows that I made a cash withdrawal but I cannot remember doing so!", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "i cannot get virtual card to work", "What are the currencies and cards that are supported with my account?", "For the identity verification, what do you need?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Which credit card top-ups do you accept?", "Can I use my Apple watch to fill my gas tank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I check security settings using the app?", "pos": "How can I get my card to work?", "neg": ["I want my purchases cancelled.", "Why did I get charged for a transfer?", "Where can I get a physical card?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "I found my card again. Can I put it back into the app?", "I got an unexpected charge on my transfers. How can I correct this?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "I didn't make the direct debit payment on my account.", "Is there a disposable virtual card option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to use my card.", "pos": "For a week now, I have tried to use my card and it is still not working.", "neg": ["I want to apply for a Visa card.", "What are the acceptable currencies for adding funds?", "There is a cash withdrawal in my account that isn't mine.", "How do I receive a card?", "Can I transfer my salary onto here?", "There has been a red flag on my top up.", "How long do I have to wait for the transfer to be finalized?", "How can a payment be declined", "What is the process to get a new card when your old one expires?", "Who charged me a fee for paying by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to use my card for some reason.", "pos": "Please help me!  My physical card isn't working right.", "neg": ["I didn't initiate a direct debit that I see on my account", "I received the wrong exchange rate for an item i bought.", "Is there a limit on disposable cards?", "How long do I have to wait until the transferred money shows up?", "How long will a cash withdrawal be pending?", "I would like my card activated.", "How do I change to a different currency?", "How much are the rates of exchange?", "How do I know what exchange rate I will get?", "€1 was in my statement as an extra fee."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my card doesn't work?", "pos": "How do I get my card to work?", "neg": ["I transferred money, but I think I've been charged a fee for it?", "A wrong amount of cash we sent to me.", "How to order a virtual card", "Where do i go to receive a virtual card", "What's the tracking on the card you sent?", "Help me cancel a transfer.", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "How long does it take to activate the card, as it does not look like its working?", "What  is the verification process for a top up card?", "I asked for cash but I did not receive all the funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me!  My physical card isn't working right.", "pos": "How can it be that my Card is not functioning anymore?", "neg": ["I'm not sure what I need to verify my identity.", "My card payment is being declined and I've tried several times.", "What is the highest amount of top ups I'm allowed?", "I want to transfer some money from my other bank account into this one.", "Why can I not take out cash?", "I tried withdrawing but my cash is not showing up?", "I have foreign currency i would like to change how much will it cost me?", "I'm in China and really need a new card.", "There is a card payment that I'm not recognizing.", "How can I tell if an AMT will take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my card to work?", "pos": "My card is broken", "neg": ["Why did you charge me extra?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "There are funds in my app that I did not receive.", "I have a duplicate charge", "What are the exchange rates you assign?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "Can I have a discount if I exchange currency often?", "How do I set up an account for my children?", "What is the Top up rate charge for using a card in the US?", "my cash withdrawal has not come out of my account yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card gets rejected when I try to use it", "pos": "Suddenly, my card won't work.", "neg": ["There is a pending transaction on my account, what does this mean?", "What kind of cards are supported?  What currency?", "I think my top up has been reverted", "Is there a problem with the payment that I see is still pending?", "Please help me figure out the reason for the odd withdrawal amount from my account?", "I want to get a refund.", "My card is expiring soon.", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "Can I have a Visa card?", "Please tell me, do you use Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Suddenly, my card won't work.", "pos": "Did you deactivate my card it's not working anymore", "neg": ["How can I exchange GBP for AUD?", "I want a refund for my item", "Why is my last transfer pending?", "Would you please unblock my pin? I don't know why, but it's blocked.", "The purchase I made is still pending.", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "Why was the price higher when I paid with my card?", "i didnt do this charge", "What is my top-up limit?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For a week now, I have tried to use my card and it is still not working.", "pos": "Currently my card is broken.", "neg": ["I would like to have a Mastercard.", "What steps do I have to go through in order to activate my new card?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "What can you tell me about the card PIN?", "How can I change my name because I just got married?", "When will my cheque process?", "I need to know where this charge is coming from?", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "Is it possible to get both a Visa and a Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is broke it's not working anymore", "pos": "Did you deactivate my card it's not working anymore", "neg": ["Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "I want to deactivate my account.", "I have an account that is empty of funds. Can I transfer some from another bank?", "I want a mastercard", "I received $20 but I entered $100", "Why wasn't my card payment accepted?", "How do I activate my new card", "Are there any discounts in exchanging currencies frequently?", "There is a  €1 fee on my account I didn't authorize", "Why check my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can it be that my Card is not functioning anymore?", "pos": "Today I was out eating and my card was declined. Why's that?", "neg": ["What currences are available for exchange?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "What do I have to do to change my pin?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "What is the process for unlocking the pin?", "My card still hasn't been delivered", "Can I add a card that I just found (again) to the app?", "Can I use this app to exchange between dollars and pounds?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "Do I need to order a new card if mine is expiring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is broken", "pos": "Did you deactivate my card it's not working anymore", "neg": ["how to exchange currencies", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "My card wasn't working in a shop", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "Please assist me in activating the card.", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "Why am I charged a fee for getting cash?", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "the money i transferred didnt arrive", "So much time has gone by, the pending status shouldn't still be there shouldn't it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Today I was out eating and my card was declined. Why's that?", "pos": "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "neg": ["What is the process to change my PIN?", "I need to terminate my account immediately.", "I'm trying to verify my top up card, how do I do that?", "Do you offer any discounts for someone who exchanges currencies frequently?", "My card payment was reverted", "Can I cancel a transaction?", "i want to get my salary deposited as pesos?", "Can I get a card that works in other countries like Africa and Indonesia?", "what are your exchange rates at?", "If someone in a different country sends me money, do I have to pay a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did you deactivate my card it's not working anymore", "pos": "How do I get my card to work?", "neg": ["What's the process to receive a second card?", "Why does it show that my transfer is still pending?", "How do i go about linking a new card?", "I have a fee for cash withdrawal", "Can I use my virtual card to complete transactions for memberships?", "There was an extra fee when I was at the ATM.  Why?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "I need to change my address", "When will a transfer from the US post?", "My refund has not yet been credited on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card to work?", "pos": "Currently my card is broken.", "neg": ["My refund for a purchase hasn't  cone through yet.", "I don't recognize what this payment on my statement would be for.", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "My phone is at the hotel.  How can I use the app?", "Why was I not able to take cash from the ATM?", "How do I check to see why my card payment was declined?", "What are the reasons to be charged a fee on card payments?", "I deposited a check, but haven't received the funds for it.", "Why is my PIN blocked?", "What happens if I use my account and my identity verification hasn't finished?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Currently my card is broken.", "pos": "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "neg": ["How do I link a new payment card?", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "Card activation steps", "Could you explain your rules for ATM fees?", "Why have I been charged an extra £1?", "I'm being asked for a verification code. Where do I find it?", "Where do I scan my card?", "Why am I charged a fee for getting cash?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "What are the various currencies and cards that you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't figure out how to change GBP to AUD, what do I do?", "pos": "How do I change to AUD from GBP?", "neg": ["I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "What fees are charged for a physical card?", "Where did the  €1 fee in my statement come from", "Will my transfer be done soon?", "I have lost my phone or it has been stolen.", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "Why isn't my beneficiary allowed?", "What currencies are available for my use in holding and exchange?", "Why is the payment showing as pending from things I bought this morning?", "How can I find an ATM that accepts this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need to make an exchange from USD to GBP, how can I do so in the app?", "pos": "Do you support changing the currency I use?", "neg": ["Why is my transaction taking so long to complete?", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "I have an emergency and lost my phone.  I need help accessing my account.", "how do i get a pin for my card", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Is there a transaction limit for a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "With this app, will I be able to exchange currency?", "pos": "how can i exchange currencies", "neg": ["What options do I have when topping up a US card?", "I think I was double charged", "Will I be charged if I add more cards to the account?", "Is there a charge for getting more cards?", "I have to quickly transfer something to China. How long will it take to arrive there?", "Using Google Pay, can I top up?", "What are the steps for my friend to send me money?", "My transfer didn't work how come?", "Can you tell me about why the account I have was charged an extra 1$", "limits on top ups"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange currencies using your app?", "pos": "Where can I get my currencies exchanged?", "neg": ["I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "why does it take so long to verify my id", "how long will my cash withdrawal be pending for?", "I lost my passcode.", "Do I have to change my PIN at a bank?", "I want to open an account for my child.", "I purchased an item and the exchange rate was wrong", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "unsupported transfer declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange currency for different types?", "pos": "Is it possible to exchange USD and GBP on the app?", "neg": ["Why was I not able to get cash from the ATM?", "Which merchants accept my card?", "My top-up was declined", "I didn't receive the correct amount of cash when I exchanged it overseas.", "Where can the pin be located?", "Is there a certain age I need to be?", "I want to change my PIN.", "How long does it take for me to get my pin", "lost card found, want to put it back in app", "I messed up a transfer and need to reverse it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to find out how to exchange currency X with currency Y.", "pos": "how can i exchange currencies", "neg": ["My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "My credit card for was not approved for a top-up transaction.  What happened?", "The wrong exchange rate was used when I purchased an item.", "European bank card for top up will come with any extra fees?", "how many virtual cards can i have, i want 8", "How does a disposable virtual card work?", "What is needed to activate my card?", "I cannot make a transfer to another account.", "Why hasn't my account updated?", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange USD and GBP in the app?", "pos": "Is it possible to change from USD to GBP with your App?", "neg": ["I have to quickly transfer something to China. How long will it take to arrive there?", "i asked for 100 only got 80", "I made a cash withdrawal and it is still listed as a pending transaction.", "I don't have a way to prove my identity.", "My contactless is non-functional.", "this verifying the top up is annoying", "Is there an option to top up with a cheque?", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "I put money into my account in the form of a cheque, but my balance did not change.", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can be exchanged in the app?", "pos": "Can you  tell me how to get AUD not GBP?", "neg": ["Do I have to go somewhere to activate my card?", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "Where do I find a virtual card?", "Do i have to top-up with my credit card before I can transfer?", "Does it cost extra to exchange foreign currencies?", "Why is there are there two of the same transaction?", "Can cards be delivered? Where?", "I accidentally made a payment to a wrong account. What should I do?", "An incorrect exchange rate was applied to an item I bought.", "how come when i got cash the exchange rate was different than it should be"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am from X but am traveling to Y - how do I get currency for Y?", "pos": "How do I start an exchange between GBP and AUD?", "neg": ["Is there any fees for top ups?", "I think the exchange rate for the cash I withdrew wasn't correct.", "How do I link an existing card?", "Transfer could not be completed due to being declined.", "please help my transfer go through", "can you tell me where to find the top-up verification code?", "How do I get my card out of the ATM?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "What do I do if I completed a money transfer but the recipient hasn't received it?", "Can you assist on apple watch top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to exchange USD and GBP on the app?", "pos": "I am trying to exchange AUD for GBP, how do I do that?", "neg": ["will you be able to activate my card", "I prefer Visa, can I get that instead?", "I found the exchange rate for my cash withdrawal is wrong", "How can I tell where the money came from?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "Why have I been charged a fee for card payment?", "Is auto top up available?", "I'd prefer to use my American Express when putting funds into my account.", "My card is missing.  Please help.", "What is the cost for currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I might need to exchange between USD and GBP, is this possible with your app?", "pos": "Is this app capable of exchanging currencies?", "neg": ["How can I cancel a transaction to a wrong account?", "Can you tell me about why the account I have was charged an extra 1$", "What should I do?  I topped off but the app reversed  it.", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "An item I bought had the wrong exchange rate applied.", "I got an unexpected charge on my transfers. How can I correct this?", "How can I report that my card was stolen? I made a police report first.", "Could my daughter open an account?", "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "What currencies does google pay top up accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to exchange currencies on the app?", "pos": "What steps do I need to take to exchange currencies?", "neg": ["Where do I go to see the source of my available money?", "The ATM wouldn't allow me to withdraw money", "If I want to send out more cards, do you charge extra for that?", "How long is the wait for a money transfer to show up?", "How can a payment be declined", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "Do you limit my top-ups?", "what is this charge i didnt do it what can i do", "Do you have a children account available?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can turn my money into another currency?", "pos": "I would like to change currency", "neg": ["I was only given $20 after trying to withdraw $100", "How long does it take for cash withdrawals to hit my account?", "Is there an allowance on cards?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "I am still waiting on my card?", "It shows that the transfer on my account wasn't allowed.", "Are there any fees if I want to add money using an international card?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "My ATM withdrawal is taking forever", "Is it possible to get a refund for the item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the app allow for exchanges between currencies?", "pos": "How do I change to AUD from GBP?", "neg": ["Where do we mail the card?", "At what cash machines can I change my PIN?", "The ATM machine would not give my card back", "Why is there an uknown charge showing on my account?", "What does it mean when a cash withdrawal is pending?", "Why was money taken for a transfer?", "What is the top up code for?", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "How often am I able to top-up?", "Why am I being charged the wrong currency exchange when I purchased something abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i add a new currency to my account?", "pos": "Can you  tell me how to get AUD not GBP?", "neg": ["what is the fee for a transfer into my account", "Transfer isn't working?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "I want to know where my money comes from.", "Where in the European Union can I get a card?", "Can I see where my money came from?", "Should I complete my security verification before I can use my account?", "Can you provide information for freezing my card immediately?", "want to get a new card in china", "Is it possible to cancel my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change currency type?", "pos": "My plans may change so I may need to change from GBP to AUD.", "neg": ["My ATM transaction was cancelled.", "I need to verify the source of funds.", "Activate my card", "I am just waiting on the completion of the transaction.", "Who can request disposable cards?", "I transferred some funds but I don't see it", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "I tried my PIN too many times and now my card won't work!", "The app isn't letting me log in, but my info is correct.", "Can I set the account to auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I convert money into different currencies?", "pos": "I would like to exchange currency  What types are there?", "neg": ["Can you please tell me why my transfer failed?", "The amount of cash I selected to withdraw is different than what I received.", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "Where can my card be used?", "Is there a way to recover my password?", "I received my card, how do I get it to show in the app?", "Why am I charged a fee for using my card on some purchases?", "How do I report fraud on my card?", "Why was my transaction not approved?", "How do I make sure my transfer isn't goin to an unsupported merchant?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make a currency exchange?", "pos": "Using your app, would I be able to exchange between USD and GBP?", "neg": ["I tried to do a transfer and it hasn't worked!", "I need quickly transfer something from China. About how long will it take?", "Please help me.  I don't know my code to get into the app.", "Is there a fee for topping up by charge card?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "I am trying to complete a transfer but I keep getting an error message.", "What is the fee to top-up my account", "What currencies do you support?", "My card arrived but I don't know how to get my PIN.", "Why is the payment I made still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you  tell me how to get AUD not GBP?", "pos": "Does this app exchange currencies?", "neg": ["Google pay top up not working.", "How do I replace a stolen card?", "Can I deposit a check?", "Apple pay is not accepting my American Express card, can you assist me with this problem?", "Where do I go to cancel a transaction?", "How long does it take for a new purchase to stop being considered pending?", "What do I do if my PIN was blocked?", "why wasn't a transfer to account approved", "I messed up and made a transaction using the wrong account.", "How can I fix my contactless?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to exchange my GBP to AUD, how would I do this?", "pos": "How do I change my AUD into GBP?", "neg": ["What is the formula for your exchange rate?", "I need to get a card, but I live in the US.", "I was trying to top up my account and it isn't working", "Why do you have an identity check?", "Could you please tell me how to activate my new card?", "Can I allow other people to top up my account?", "I have yet to receive my virtual card", "I am afraid to give you all my identify details.", "Can I get an actual card", "What's go on, where is my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange currencies with this app?", "pos": "I would like to change to a different currency.", "neg": ["I was charged an incorrect exchange rate for a withdrawal.", "Why did my top-up get reverted?", "How many disposable  cards are available per account?", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "My disposable virtual card isn't working.", "want a new card what are the fees", "How do I cancel a recent transfer?", "Are visa and mastercard accepted", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "It declined my transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can money be exchanged from one currency to another?", "pos": "How do I go about exchanging currencies with this app?", "neg": ["Why is my cash withdrawal pending?", "Still waiting on my refund...", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "is there a limit to top up", "I couldnt get cash in an ATM", "My top-up was just cancelled.", "I want some extra physical cards.", "how do you get exchange rates", "The activation process for my card isn't working.", "What happens when I am charged twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does your app allow currency exchange from USD to GBP?", "pos": "How do I change to a different currency?", "neg": ["What is the extra fee that showed up on my card?", "What can you use the disposable cards for?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Do you know why my card payment has been declined?", "Someone took my card without my permission.", "I'm interested in getting a virtual card.  How do I get one?", "Could you please tell me how to activate my new card?", "Why am I being charged again?", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "What currencies and cards do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can this app exchange American and English currency?", "pos": "Can I use this app for both USD and GBP?", "neg": ["Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "Is there any way I could open an account for my daughter?", "Why is the check I deposited this morning not showing up?", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "Why is it important to verify my identity?", "I would like to cancel my previous transaction", "How can I update my details since I moved?", "My balance doesn't show my deposit.", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to exchange currency  What types are there?", "pos": "How do I use the app to exchange currencies?", "neg": ["Is it right that I've been charged for transferring money?", "What is the reason my cash withdrawal is still pending?", "Where do you need to live to receive card", "Where'd the rest of my cash go from the ATM", "Can I top off with a debit card?", "How do I know when my new card is going to arrive?", "My card was supposed to arrive, but hasn't?", "Can you tell me the limit for top ups?", "Why is my deposit still pending?", "How long should it take for a transfer to go through? I have been waiting a while."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What different currencies can I get?", "pos": "How do I change to a different currency?", "neg": ["Verify top-up card help?", "What are eligible holding and exchange currencies?", "I see a charge for a direct debit that was not me.", "Are there any top-up limits involved?", "Can other people top up my account?", "Transfers from the US how long will the wait be?", "My statement has a charge that shouldn't have been made.", "At which locations can I order a card?", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "What should I do if I can't prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to exchange currency?", "pos": "Using your app, would I be able to exchange between USD and GBP?", "neg": ["My card payment didn't go through.", "If I ordered my new card last week, how much longer should I wait to receive it?", "I keep trying to make a payment, but it doesn't work.", "It looks like the exchange rates on my card payment are wrong", "Why did I get charged a fee for my card payment?", "What is the time period for money to be transferred?", "There is a direct debit fee in the App that I didn't do.", "How will I know what the exchange rate is?", "\nHow do I unblock my PIN?", "Can I get a Visa instead of a MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to exchange currencies on the app. How do I do this?", "pos": "How can I exchange AUD for GBP?", "neg": ["I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "The currency exchange for my purchase in foreign currency is incorrect.", "I put money in my account a week ago but its still not there?? What happened to my money?", "Can someone help me unblock my pin?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "Help me cancel a transfer.", "What is this extra fee?", "My refund is not showing.", "Help me activate my card.", "Is this card available to Americans?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I trade currencies with this app?", "pos": "My plans may change so I may need to change from GBP to AUD.", "neg": ["My wallet was stolen and all my credit cards were in there.  HELP?!!?", "Am I able to top up with this cheque I received?", "I am trying to revert a transcation I did this morning", "Is it free to send out more cards?", "Seems like my top-up has been cancelled", "Tell me why my card payment was declined.", "Who accepts the card?", "How can I get a Visa and Mastercard?", "What are the limits to where my card will be accepted?", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is exchanging currencies a feature of the app?", "pos": "Does this app allow currencies to be exchanged?", "neg": ["My friend says he hasn't received my transaction", "Is there an issue with my card payment as it has not gone through.", "How do I get my card back quickly from a bank machine that it?", "Can you tell me why my transfer is pending still?", "A payment in my account was made by someone I don't know", "Changing my PIN", "what is the exchange rate when i get cash", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "Why hasn't the app verified my identity?", "Fix my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can currencies be exchanged on this app?", "pos": "Is this app capable of exchanging currencies?", "neg": ["European bank card for top up will come with any extra fees?", "How long will it take to verify my account?", "Is there an issue with my card payment as it has not gone through.", "I don't know where the top-up verification code is.", "It says the transfer wasn't accepted.", "Will my new card work outside of the EU?", "I have to verify my identity. What do I need to do?", "Why do I see a fee when I do a transfer?", "There is a payment that is not mine in the App.", "What are my limits on disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not need GBP, I need AUD, how do I convert it?", "pos": "Do you support changing the currency I use?", "neg": ["please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "I'm going to travel, can I have it add money automatically in certain intervals?", "can i see money source?", "What retailers accept my card?", "Why haven't I received my new card yet?", "What if I don't verify my identity?", "I am planning activating my card was it possible?", "My card payment wasn't accepted.", "The app shows Direct Debit payments that I didn't make", "I'd like to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to change from AUD to GBP?", "pos": "How do I exchange AUD for GBP?", "neg": ["Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "i have used my card online before and wasn't charged, why am i charged now", "Are there restrictions on disposable virtual cards?", "I would like to get a few more physical cards.", "My money disappeared! Please help??", "I need to activate my card.", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "I am having problems with my contactless."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change from AUD to GBP?", "pos": "Do you support changing the currency I use?", "neg": ["My card is no longer lost. How do I enter it back into the app?", "Where did my money come from?", "Will I be charged for topping up?", "I don't have a virtual card - how do I get one?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "I made a payment but it was returned.", "Why do you need my name and ID", "I can't use top up on Google Pay.", "A payment I didn't do shows in my app", "I cannot try my PIN anymore."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to exchange currencies, how do I go upon it?", "pos": "How to exchange my currency", "neg": ["Is there a charge for sending out more cards?", "why hasn't my virtual card come yet?", "I am looking to delete my account. I'm not happy with the service provided by you.", "Why did the app deny my top-up?", "How long does a top-up take to go through?", "I noticed an extra pound charge?", "How do I get extra cards?", "What do I do if there is an electronic debit that is not correct?", "Can someone help with my passcode?", "help me find where this money came from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange currencies in the app?", "pos": "Is exchanging currencies one of your app services?", "neg": ["Currently I can't get my card to work.", "How do I get my card into the app?", "I received the wrong color and size, can I return it?", "Will you please help me get my card back?", "How many digits identify the top-up verification code?", "Could you please tell me your exchange rates?", "Why was my payment declined? I keep trying my card but it's not working.", "Why has my deposit in the ATM not cleared yet?", "Why was an extra charge added when I used my card?", "How much extra will I be charged for exchanging foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this app to change money?", "pos": "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "neg": ["Can I order a card please?", "Please help!  There was an extra fee when I got cash.", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "I requested a higher amount for my cash withdrawal", "It won't let me activate my card.", "Are there directions to get a new passcode if I forgot mine?", "Will it take more than 3 days for my transfer to reach my account?", "I don't know where my phone is.", "I can't find out how to top-up my account using cash.", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats types of currency can I exchange?", "pos": "Will you tell me how to exchange USD for GBP in the app?", "neg": ["If someone sends me money, will I be charged?", "Why is there are there two of the same transaction?", "Do I need to verify the top-up?", "How can i get a refund for something i just bought?", "What fees to you have for top ups?", "Is there a reason my cash withdrawal was declined?", "When will my deposit from this morning show up?", "Someone used my card without my permission.", "Why haven't I received a refund yet?", "What happens after my card expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I convert currency with the app?", "pos": "Do you support changing the currency I use?", "neg": ["What is the length of time for one of these items to come to the U.S?", "In the App I see a payment that is not mine.", "Please tell me how I can get a virtual card.", "Can someone assist me with activating my card?", "Activate my card", "Whats the process of tranfering money into an account?", "Can I get a physical card", "There is an extra $1 charge on my statement, why is that?", "How high is the exchange fee?", "When I'm traveling is it possible to add money automatically at certain time points?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Instead of GBP, how do I exchange for AUD?", "pos": "How to I switch my money for the money used in another country?", "neg": ["What do I need to do to get my salary through this?", "Can I do more than 10 transactions with a disposable card?", "My card was supposed to arrive, but hasn't?", "I see I was charged $1 for a transaction.", "Can the card be mailed to Europe?", "What about an auto top-up, is that a option?", "I need a hand here, I need to top up cash.", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "THere is some cash that is showing up on my app.", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my currency to another?", "pos": "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "neg": ["Is my card actually working? It's the first time I tried using it", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "When will my new card be delivered?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "What do I owe for a new card?", "How long does it take for a card to arrive?", "Why does my transaction have an added fee?", "How do I find my PIN number?", "What method do you use for the exchange rate?", "I've tried using my card multiple times and it keeps getting declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the app allowing exchanges between USD and GBP", "pos": "Can I use this app for both USD and GBP?", "neg": ["What do I do after the ATM takes my card.", "Will a beneficiary not accept a transfer?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "I made a transaction at an atm and was charged extra for it.", "I've completely forgot the code to get into the app.", "What's the process for topping up by card?", "My ATM withdrawal is taking forever", "The exchange rate was wrong in the foreign country I got cash in.", "I bought something this morning and the payment is still pending", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange from USD to GBP?", "pos": "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "neg": ["How to modify my details.", "Why was I charged a fee on a cash withdrawal?", "When did you send me my new card?", "Do I need to go to an office to change my pin?", "Does it cost me to add cash?", "Something is wrong with my top up and I can't see it. How do I find it?", "Is my card activated?", "If someone sends me money, will I be charged?", "Are there a certain amount of transactions i can do with one disposable card?", "My PIN is locked, how do I unlock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I need to take to exchange currencies?", "pos": "How do I exchange currencies using the app?", "neg": ["I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "I'm not sure what to do about the PIN, because I don't have one yet.", "how come when i got cash the exchange rate was different than it should be", "What time will a transfer from the US take?", "How long does it take for a transfer to post", "I have yet to receive my virtual card", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Why didn't I receive all the cash I requested?", "Is the cash withdrawal going to show?", "Tell me how to verify a top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you exchange currencies", "pos": "Is this app capable of exchanging currencies?", "neg": ["Is there a way to order a virtual card on the website?", "Which countries do you support?", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "I just got refunded for my purchase over two weeks ago", "I would like to know how my friend would be able to send me money", "How do i access the auto top-up option?", "How do I activate and link my new card?", "How many currencies can I have?", "I need to reverse a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to make my money usable in another country?", "pos": "Can I use this app for both USD and GBP?", "neg": ["I got less cash than what I specified at the ATM.", "Which countries do you operate in", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "When I made a transfer I was charged extra.", "How is my PIN sent?", "What happens when a payment is reverted?", "What is the timeframe for a transfer in Europe?", "why do you verify the top up", "How do I edit the personal details on my account?", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need Australian dollars instead of UK currency.", "pos": "Where can I get my currencies exchanged?", "neg": ["Why won't my transfer go through?", "I've lost my card. What can I do about that?", "Are there fees for adding money with an International card?", "Why was my exchange rate a different amount than usual?", "Can I top up online?", "Help, the ATM didn't give me all the money I requested", "How is the exchange rate calculated?", "How can I go about getting a disposable virtual card?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "How long will a transfer from the US take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is this app capable of exchanging currencies?", "pos": "I am trying to exchange AUD for GBP, how do I do that?", "neg": ["What do I have to do to get my PIN unblocked?", "Why can't I withdraw cash?", "Why is my balance the same after a transfer?", "I think the exchange rate for the cash I withdrew wasn't correct.", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "What's up with the extra fee I got?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "Are EUR exchanges acceptable?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "How long will a transfer from the US take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if I need to use GBP instead of USD?", "pos": "How do I change to a different currency?", "neg": ["What is your exchange rate between UK pounds and Russian rubles for my last transaction", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "Which currencies do you handle?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "When does a UK transfer show up?", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "I want to add money automatically when I travel.", "I need to update my address.", "why do i have a failed transfer", "Can you explain to me why a top up would be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange currencies usign this app?", "pos": "How do I change to AUD from GBP?", "neg": ["I noticed that my card was charged more than once for one thing.", "Are there steps to see where my funds come from?", "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "What do I do if I completed a money transfer but the recipient hasn't received it?", "Do the disposable cards have a transaction limit?", "Can I add money in intervals to my account?  I will be traveling.", "Could you please tell me why my card payment didn't work?", "What cards do you support", "Can I change my PIN if I want to?", "Is it possible that my card payment was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to exchange my money?", "pos": "How do I switch to a different currency?", "neg": ["When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "Can you tell me why I was declined from getting cash?", "Do you only use Visa or do you have Mastercard too?", "Visa and MasterCard, can I get them both?", "How long should it take for my top-up to finish? I've been waiting a while.", "Mastercard is my preferred company.", "Can I add a card to back into the app?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "Please explain the exchange rates.", "This debit is not my transcation. How do I get my money out back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer need AUD, I need GBP instead, how can I make this happen?", "pos": "Can I use your app to exchange USD for GBP?", "neg": ["Where do you mail physical cards?", "Where do I get a disposable card", "What currencies can be used for top up?", "I need my card to be activated right now.", "Why hasn't my cash arrived from a deposited check?", "I cannot find my refund on my statement.", "Tell me if there is a limit to top-up.", "Why didn't my transfer work?", "Do you support direct deposits from my employer?", "How do I modify my details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use the app to exchange currencies?", "pos": "Can I exchange USD for GBP in your app?", "neg": ["My recent transfer didn't go through - why not?", "I have obtained the salary in GBP, will it need to be configured?", "Can I electronically transfer funds into my account from my American Express?", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "help my money isnt showing up", "Who do I call to cancel a transfer?", "Why am i being double charged for something?", "I need a refund on a direct debit that shows in the app because I did not make it.", "My card doesn't seem to work.", "Can someone please help assist me by explaining to me why my pass-code is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this app to exchange between dollars and pounds?", "pos": "Can I exchange currencies with the app?", "neg": ["Do you work in Greece?", "I made a bank transfer and the balance hasn't updated yet.", "What is the reason for the identity check", "do I need to verify my identity before I can use my card?", "I checked the app and there is a payment that I don't recognize.", "Why would the app show a withdrawal that I did not make?", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "Why do you need to perform identity verification?", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "I have yet to receive the cash I added to my account this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need to exchange currencies", "pos": "Can this app be used to exchange currencies?", "neg": ["Can I change my PIN at any ATM?", "Someone might be using my card.  What should I do?", "What can I do about a direct debit transaction on my card that I didn't make?", "I need to transfer money into my account, HOW?", "My transfer to my account is missing.", "Using international ATMs messes up the exchange rate.", "why hasnt my card come in yet?", "How can you transfer my salary to my correct currency?", "Do I get charged for a top up from a European bank?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to change from USD to GBP with your App?", "pos": "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "neg": ["There is an extra $1 charge on my statement, why is that?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "Can i top up by card?", "What currencies can I not hold many in, if so what are they?", "How long will it take for my money to be deposited?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Are there charges for cash withdrawals?", "I can't activate my card?", "I was charged for getting cash.", "Is there a charge for using transfers for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to I switch my money for the money used in another country?", "pos": "how can i exchange currencies", "neg": ["What are the auto-top up policies?", "how to change name on account", "Can I open up an account for my child?", "What is the process for activating my new card?", "Do I need a photo ID to activate a my new card?", "I would like to close my account, as I'm not happy.", "Where can I find the verification code for the top up card?", "Why hasn't my card payment cleared yet?", "I can't log into my account because I lost my password", "There are transactions that I did not make on my account, I think someone has my information."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to exchange currencies", "pos": "How can I exchange GBP for AUD?", "neg": ["I think my card is expiring, what happens then?", "I did a transfer.  What is the extra fee?", "Can I order a card?", "Who can have access to top up my account?", "I would like to cancel my account.", "Why should I have to prove my identity?", "Where is the transfer that I did?", "Why hasn't my friend received the money i sent them yet?", "I want a card, but I'm not in the UK- can I get one still?", "I bought an item that I was charged a different exchange rate for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is currency exchange possible?", "pos": "How do I exchange currencies using this app?", "neg": ["I need to do a card activation.", "I looked on the app and it says I withdrew cash.  I didn't!", "There is a direct debit payment I don't recognize.", "How can I go about getting a disposable virtual card?", "how much do I have to pay for exchange of currency?", "My card won't physically work.", "What is the procedure of unblocking my PIN?", "Tell me why my card payment has been declined.", "What are the currencies that are accepted to add money?", "Do you deliver the PIN separately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currences are available for exchange?", "pos": "Will this app allow me to exchange currencies?", "neg": ["there is money in my account that i didnt put there", "How can I fix my card if the contactless function didn't work this morning?", "I found the card that I thought I lost, and I would like to reactivate it.", "why have i not got my new card?", "There has been a payment  in the App that has not be done by me.", "I purchased something overseas and the incorrect exchange rate was applied.", "I deposited a cheque, but my account balance stayed the same.", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "It kept my cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will this app allow me to exchange currencies?", "pos": "How do I change my AUD into GBP?", "neg": ["How long do cheques take to post to your account?", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "What is the charge for receiving a SEPA transfer?", "Are there any disposable virtual cards?", "My card is stuck in the ATM?", "Is getting my identity verified required before I can use my account?", "I think someone may be using my card.", "I added money to the card but the transaction didn't go through", "On my app I can see that a direct debit payment that I didn't do, appears.", "I transferred money from one account to another account and I charged a fee for it. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to exchange AUD for GBP, how do I do that?", "pos": "How to exchange my currency", "neg": ["How long will a transfer be pending for?", "Where can I see where my funds came from?", "I can't get a contactless payment to work.", "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "Is it possible to have more than one disposable card?", "How can I tell where the money came from?", "Why did the ATM eat my card?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "Is there a cost to receive money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can this convert money?", "pos": "What's the procedure with currency exchange?", "neg": ["If my card was lost or stolen can I re-link it?", "Where can I get my card PIN?", "I recently made a transfer that I would like to cancel", "My card isn't working at all. What happened?", "Why didn't my transfer to a beneficiary go through?", "My PIN was entered wrong and now I am blocked.  Please unblock.", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "Are there ATM fees?", "Is there a way to order a new card while in China?", "Why is their a charge pending on my card still?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I possibly change my currency to another?", "pos": "Do you support changing the currency I use?", "neg": ["How can I information on my limit for top-ups?", "I would like to know what the restrictions are for the disposable cards.", "How do I use disposable cards?", "Why am I being charged again?", "It appears my top-ups have been canceled.", "will you be able to activate my card", "When will it be delivered to the US?", "Will my transfer be done soon?", "Can someone else use my account if they have my phone?  I lost mine.", "Do I need to use a limit on top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what currencies can i exchange between on your app?", "pos": "How can I change the currency I'm exchanging from AUD to GBP?", "neg": ["What payment methods are used to top up?", "What am I going to need in order to verify my identity?", "I'm interested in holding and exchange for flat currencies, what do you support?", "I need a quick transfer from China.  How long would that take?", "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "My top up is not showing up in my wallet!", "How long is the wait for my card?", "How do I verify my new card?", "How much can I withdrawal in one month without incurring fees?", "I tried pulling out money at the ATM and it gave me an incorrect amount back."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "pos": "How do I switch to a different currency?", "neg": ["An item I bought had the wrong exchange rate applied.", "What are the auto-top up policies?", "Is there a fee for physical cards?", "How quickly can I transfer something to China?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "There's a possibility that my card was compromised.", "When will I be able to see my refund?", "Why is there a charge for $1 on my account?", "When will a transfer from the US post?", "I do not have the information to verify my identify."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change the currency I'm exchanging from AUD to GBP?", "pos": "How do I exchange AUD for GBP?", "neg": ["Are there restrictions on disposable virtual cards?", "Why can't I use my card?", "Tell me about verifying top-up", "Do I have to pay extra if I use an international card to top up my account?", "Why is my check still not showing up on my account? It's been a week already", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "I don't think I was supposed to be charged so much.", "I'm interested in learning more about disposable virtual cards.", "The ATM won't let me take out cash", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "pos": "What's the process of changing from GBP to AUD?", "neg": ["Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "I couldn't transfer money to a beneficiery", "Are there any places that won't take my card?", "The ATM ate my card; how do I get a new one?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "I think I was charged by mistake on my debit statement.", "I want to inactivate my account.", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "I got a declining message during a transfer? please tell me why"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you tell me how to exchange USD for GBP in the app?", "pos": "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "neg": ["Why is this beneficiary being rejected?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "An ATM machine didn't return my card.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "I made an international purchase, but the exchange rate was wrong", "Is the PIN separately delivered?", "Help! I've forgot my app passcode!", "How can I activate my new card?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "I am seeing in the App a payment that its not mine"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my AUD into GBP?", "pos": "How can I change USD to GBP?", "neg": ["IS there anywhere that a card cannot be delivered?", "There is a duplicate charge on my account.", "I am travelling and I was wondering what your exchange rates are", "Can I use top-up with Apple pay?", "I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?", "What happens after my card expires?", "Please explain how disposable virtual card work.", "Can I add funds directly from my Apple Watch?", "I was charged twice for the same thing.", "Is there a way to order a new card while in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will it be possible to change from USD to GBP with this App?", "pos": "Can this app be used to exchange currencies?", "neg": ["Is the 1 pound charge going to be reimbursed on my card?", "I want to transfer money into my account", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "I need to cancel a purchase?", "Where do I order a disposable virtual card?", "Can you tell me how to locate my PIN?", "Why is there an additional fee showing on the statement I received?", "Is there a way to undo a transaction?", "Will any ATM's decline my card?", "Are there fees for adding money with an International card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange currencies with the app?", "pos": "Does this app allow currencies to be exchanged?", "neg": ["Why did the bank reject my transfer?", "How do you calculate exchange rates?", "What do you need for the identity verification", "why do I have a pending payment?", "Please help.  The card won't work.", "Is it okay to hold money in multiple currencies?", "Will you charge me more if I top up with an international card?", "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "What is my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having difficulties changing AUD for GBP. How do I do this?", "pos": "Can I use your app to exchange between USD and GBP", "neg": ["What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "Please explain the extra fee when I paid with the card.", "Can I have a second card issued to another family member?", "What is the reason for the fee charge on my transfer?", "Where will I get my card?", "How much does it cost for additional cards?", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "Can I use my Apple watch to fill my gas tank?", "What is the age limit?", "Do I need to re-apply to order a new card when my old one's about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use your app to exchange between USD and GBP", "pos": "What other currencies are available to change to?", "neg": ["Is there a way to tell where the money came from?", "I do not have my pin yet", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "Can I use a check to get gas?", "Why couldn't I make a withdrawal from the ATM?", "I think I was charged by mistake on my debit statement.", "How do I change the PIN?", "let me know how many disposable cards I can have?", "Need a new card, mine is expiring.", "Will you charge me if I top up by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does this app allow currencies to be exchanged?", "pos": "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "neg": ["want to know where funds come from", "I locked myself out of my account, how do I unblock my PIN?", "I just looked at my app and it seems I was charged extra, why is that?", "Is my card activated?", "Does the package with my card have tracking?", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "How can I reset the passcode if I need to do that?", "Are you going to charge me to top up my card?", "IS there a fee to exchange currency?", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use your app to exchange USD for GBP?", "pos": "Can I use this app for both USD and GBP?", "neg": ["What is the estimated wait time for transfers from the US?", "Why was there a transfer fee on my account?", "Can I use my card anywhere?", "Transfers from the US how long will the wait be?", "A payment is pending", "My payment card was declined - could you tell me why?", "Can you tell me the ATMs I can use with my card?", "I need to know which fiat currencies I can use with you.", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "I will not be able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I switch to a different currency?", "pos": "Does your app allow currency exchanges between USD and GBP?", "neg": ["Can I see where my money came from?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "What are these disposable cards meant for?", "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "how can i transfer money from american express card", "Why isn't my card working anymore?", "Why isn't my deposit in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does your app allow currency exchanges between USD and GBP?", "pos": "Can I exchange USD for GBP in your app?", "neg": ["i didnt make these transactions, i think my card details might be stolen", "Is there a daily auto top-up limit?", "Why did I not get the amount I specified at the ATM?", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "Can I add money to my card automatically during a trip?", "How do I get money from friends?", "What do I have to do to get my PIN unblocked?", "I have a new card. How do I activate it?", "What are the restrictions on the virtual cards?", "I want a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Using your app, would I be able to exchange between USD and GBP?", "pos": "Where can I get my currencies exchanged?", "neg": ["will you be able to activate my card", "Why was my account assessed a fee for an ATM transaction?", "Foreign currency rates were put in wrong at an ATM i used.", "Why  am I being told this  transfer will not  go thru", "Why hasn't the money I transferred into my account shown up yet?", "When I exchanged currencies the value of my money changed.", "how do i get into my account and edit my details", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "Can I have a second card issued to another family member?", "When will my top up be applied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I may need to exchange my USD for GBP, can your app do that?", "pos": "Is it possible to exchange currencies using the app?", "neg": ["Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "how to track the card you sent", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "I didn't make a payment that shows in my app.", "How long does it take for a money transfer to show up?", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "My mother deposited a cheque into my account last week, why is it still not showing up?", "Was I charged more than I should of been for a currency exchange?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "What does it mean when a cash withdrawal is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change USD to GBP?", "pos": "Can this app be used to exchange currencies?", "neg": ["The top-up card is verified how?", "My card got trapped inside an ATM, what should I do?", "What would be a reason my transfer got declined?", "My account says I have a pending transfer.", "I can't get my actual card to work", "is there a limit for top up?", "I hope to get a Visa card", "Any chance of getting the card outside the UK?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "I need help reapplying my top-up. It seems it isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I exchange USD to GBP?", "pos": "how can i exchange currencies", "neg": ["Do I have a limit to the number of top-ups per day?", "I paid with my card and ended up being charged a fee.", "Which countries can I change my PIN in?", "Where is the cash I deposited?", "Why hasn't the money transfer arrived yet?", "How do I find out my source of funds?", "My top-up is taking a while to process!", "Should i uninstall the app before i try it again?", "I'm noticing a payment/purchase at a company that I don't recognise.", "I didn't receive the correct exchange rate for an item that I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this app to exchange currencies?", "pos": "What's the process of changing from GBP to AUD?", "neg": ["Can I get a new card in China?", "how long does a US transfer take", "Will my pin number be sent with my card?", "My payment is in the app but hasn't gone through yet", "I need a new PIN number.", "I attempted to enter my pin to many times.", "What are the top up charges for all US cards?", "I have one of your cards, but I don't know how to link it.", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "Why couldn't I transfer funds to my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the procedure with currency exchange?", "pos": "how can i exchange currencies", "neg": ["My transfer didn't complete. Why can't I access funds?", "What is the refund procedure?", "I bought something with my card and I was charged a fee", "Will I see the transfer in my account within the week?", "I want to know why my top-up was reverted", "what is the most money i can top up?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Tell me why my transfer is declined.", "My transfer seems to be too expensive.", "What do I do if my smart phone was stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can this app be used to exchange currencies?", "pos": "Can I use this app for both USD and GBP?", "neg": ["My top-up seems to be pending for a long time?", "Why did they charge me an extra $1?", "Do I need to add my salary?", "How do I open an account for my children?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "How can I prove who I am?", "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "why would i be declined if i had money iin my account", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "I need more assistance with how to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change to AUD from GBP?", "pos": "How do I exchange currencies using the app?", "neg": ["I need to change my card PIN.", "I was charged twice for a restaurant, can you take the second charge off?", "What do you require for identification verification?", "Why was I charged extra when transferring?", "I paid with my card so so why was I charged a transaction fee?", "Can I get a Visa or does it have to be something else.", "How to I close my account?", "How do I receive money from someone?", "Do you let me choose between Visa and Mastercard?", "Why won't cash come out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get my currencies exchanged?", "pos": "How can I convert currencies?", "neg": ["How long is US delivery?", "My transfer didn't work! Help!", "I locked myself out of my account, how do I unblock my PIN?", "Why didn't my transfer complete?", "Is it normal to be charged an extra fee when paying with my card?", "My details need to be changed, how can I do so?", "What if I want to add a card I already have to the app?", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "When will my transfer process?", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What other currencies are available to change to?", "pos": "Is it possible to exchange currencies using the app?", "neg": ["Why was I charged for withdrawing cash?", "My latest transfer seems to be missing.", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "I bought an item then noticed the exchange rate was wrong.", "Where do I go to reset my passcode?", "Is it possible to delete the account?", "The top-up verification code is not visible.", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "I accidentally exceeded my PIN tries.  Please advise.", "Top up not available in my wallet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support changing the currency I use?", "pos": "I need to exchange a currency - can I do that here?", "neg": ["I lost my phone.  What do I do to block someone else from using my account?", "My top-up has been reverted and I would like to know why.", "My card wont work at an ATM", "I am trying to transfer money and something is going wrong.", "Explain the extra fee on my card when paying.", "How do I find the refund on my statement?", "Is there a money transfer fee?", "How does a disposable virtual card work?", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Will I receive a new card when mine expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to exchange currencies?", "pos": "What's the process of changing from GBP to AUD?", "neg": ["There are automatic debits on my account that I did not make.", "I can't get my card out of the ATM, what should I do now?", "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "They is a payment I don't recognize on my statement.", "If I want my son to have his own account is that possible?", "ATM withdrawal not working.", "Do you have a tracking number for the card I was sent?", "For adding money, which currencies do you accept?", "Please provide currency exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can i exchange between GBP and USD", "pos": "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "neg": ["I thought you guys offered free transfers. Why was I charged?", "Can you tell me about these disposable virtual cards?", "When will the money reach my  account?", "What is the cost of a transfer?", "There was a direct debit transaction I have don't think should be there.", "HELP! I tried to get cash and it gave me some, but not the right amount!", "How long should it take for a transfer to go through? I have been waiting a while.", "How long is a delivery to the US?", "My card is broken", "Problems with my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange USD for GBP in your app?", "pos": "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "neg": ["Why did my payment fail?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "Are SWIFT transfers supported?", "My account balance has not updated since I deposited a cheque recently.", "When the time is right will this automatically replenish my balance?", "My top-up was just cancelled.", "I moved to a new city and need to change my address", "Which merchants accept this card?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "How do I verify the top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I exchange currencies using the app?", "pos": "how can i exchange currencies", "neg": ["Is there a limit on the number of times I can use a disposable card?", "Can I apply for one of your cards if I live in the EU?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "What do I need for the verification check?", "Can I pick between Visa and Mastercard?", "I don't have my card in 1 week.  Should I be worried?", "How do I locate my PIN now that I have my card?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "Is there a way to reset my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I start an exchange between GBP and AUD?", "pos": "My plans may change so I may need to change from GBP to AUD.", "neg": ["The app reversed a top off I had.  What should I do?", "The refund I asked for isn't showing up", "Are there directions to get a new passcode if I forgot mine?", "Can I transfer money to my account with the app?", "I see a transfer fee, but to my understand, that should have been free, what happened?", "What services can I use to top up?", "Can I use my bank account to send me more money?", "Shopping on line I was declined when trying to buy something.", "For some reason, I'm unable to transfer funds.", "Can you explain why my payment is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My plans may change so I may need to change from GBP to AUD.", "pos": "How do I go about exchanging currencies with this app?", "neg": ["I did not have the right exchange rate applied to my situation of pulling out cash", "What is the best way to get my virtual card?", "Do I get charged if I get money?", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "I bought something that I need a refund for.", "Physical cards are what I need more of", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "I need to have an item refunded.", "How do I top-up my card with a cheque?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to exchange a currency - can I do that here?", "pos": "How can I exchange AUD for GBP?", "neg": ["What methods are available for my friend to send me money?", "I am trying to revert a transcation I did this morning", "What steps do I need to do to delete my account?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "I can't verify identity through the app.", "Why has my new card still not come?", "Is it possible to cancel a transaction?", "Are there limits on the virtual cards?", "Can you tell me why the transfer isn't showing up on my account?", "If I am not in the country and I need to change my PIN, how can this be done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange AUD for GBP?", "pos": "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "neg": ["Is it possible to have a discount for exchanging currency frequently?", "I did not get the cash that is showing up in my app.", "how can i get it to add money automatically while travelling", "For the identity check, do I need any kind of documentation?", "When I top-up, the app reverts it.", "why do I have an unknown payment?", "Weird Direct Debit payment", "Who gets support?", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Help! In the app there is a payment that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change to another currency?", "pos": "Does this app exchange currencies?", "neg": ["please help my transfer go through", "Help! I need to transfer something to China.", "I bought something and now I want a refund.", "I would like a disposable virtual card, could I get one?", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "lost my card in atm", "IS there anywhere that a card cannot be delivered?", "I have money in a foreign account that I want to send to this account.", "Someone besides me might be using my card.", "Why is this payment pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change to a different currency.", "pos": "how can i exchange currencies", "neg": ["Card payment has be declined.", "What is the best way to get my virtual card?", "Please tell me how I verify my identity.", "How much for an actual card?", "The amount of money I pushed at the atm machine did not come out of the machine.", "Is it possible for me to track the card is was mailed to me?", "What should I do if I see a withdrawal is pending?", "Do I have to pay for a physical card?", "I'm trying to take money from my account but its not letting me. Help!", "Can you help me with proving my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I exchange AUD for GBP?", "pos": "Is exchanging currencies one of your app services?", "neg": ["When will I see an updated balance after a transfer?", "Can I get a Visa or does it have to be something else.", "My passcode won't work.", "Can I withdraw money from another bank and transfer it into my empty account?", "Will you tell me how I am supposed to use the disposable cards?", "Is it possible for a transaction to be cancelled?", "I withdrew cash abroad and the exchange rate applied is wrong.", "My contactless payments don't work.", "I did a payment but it was reverted by the app", "My app says that I'm not verified."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I exchange currencies with this", "pos": "Is it possible to exchange currencies using the app?", "neg": ["When will my transfer from the US get here?", "there is a charge i dont recognize", "I just got my card.  It's not linked yet--how do I do that?", "Asked for $100 but only got $20. Why would this happen?", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "What do I do if I have exceeded all my PIN tries?", "Why aren't my payment funds available to me?", "If I top up by card, what options do I have re: currency and card type?", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "I couldn't get the money I needed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does this app exchange currencies?", "pos": "Can I exchange USD and GBP from the app?", "neg": ["My card is lost!  Please help me!", "What is wrong with my top-up?", "why are all my identity details required", "is it possible to top-up with google pay.", "Today I used my card at a restaurant and it was declined. Why?", "Top up my card please, which y'all support?", "How do I report possible fraudulent activity on my account?", "I need to deposit money to my account", "The app rejected my top up", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "pos": "How do I exchange currencies using this app?", "neg": ["There's a possibility that my card was compromised.", "I'm not able to verify my identity.", "I need to renew a card that's about to expire", "What kind of fiat currencies are supported for holding and exchange?", "I need to know what your exchange rates are.", "who do I talk to, to cancel a transfer?", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "Where are your cards delivered to?", "For the identity check, what kind of documents do I need to have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change currency", "pos": "How to exchange my currency", "neg": ["Can you assist me in acquiring a virtual card?", "My refund isn't showing up", "I want to revert this mornings transaction.", "I have a cash withdrawal on my statement that I am unsure of.", "How old do you need to be to use the banks services?", "What does it mean if it says my card payment has been cancelled?", "Where should I withdraw money from?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "What's the amount that I can top-up?", "I purchased an item and the exchange rate was wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this app for both USD and GBP?", "pos": "How to exchange my currency", "neg": ["What are the exchange rates you assign?", "If I wanted to change my PIN, how would I do that?", "I need to know if you will accept my credit card.", "What should I do after I've moved and need to update my personal details?", "Can you tell me what this fee is on my statement?", "What is the reason for the fee charge on my transfer?", "Help! I need to cancel a transaction.", "What's the procedure for getting a card?", "I prefer mastercard.", "Do you charge a fee for adding money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "pos": "Is exchanging currencies one of your app services?", "neg": ["I want to add money to my card, what payments do you accept?", "Something's wrong my card won't work.", "Can friends send me money?", "why have i not got my new card?", "Can I change my PIN at my local bank?", "Why can I not choose the card i want?", "Where is this card accepted?", "Why can I not get cash from the ATM?", "Why have I been charged a small fee to use my card?", "Please tell me how I can get a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is exchanging currencies one of your app services?", "pos": "how can i exchange currencies", "neg": ["I have a fee and I don't know why", "Something's wrong my card won't work.", "I am having a problem with verifying my identity.", "My top is still pending.", "If I order a card when does it arrive?", "Help me. My transfer was declined. How could this happen?", "I tried to withdraw $100 but only got $20. What happened?", "What would be a reason my transfer got declined?", "How can I use my credit card to transfer money?", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about exchanging currencies with this app?", "pos": "How do I exchange currencies using this app?", "neg": ["Where is the cash deposit I made?", "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??", "Why am I being charged more on exchange with things I bought abroad?", "I was charged a fee for withdrawing cash.", "How do I update my address?", "I think my top up may have been reverted, what do I do?", "Do I have to verify the top-up?", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "I don't have a password.", "The app won't identify me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I exchange GBP for AUD?", "pos": "I want to exchange USD and GBP with the app", "neg": ["totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "Is it possible to get one the your cards in the EU?", "How can I information on my limit for top-ups?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Can you change my currency to EUR?", "Is there any age limit?", "Is my card frozen?", "Can you please tell me where my card is? I ordered it 2 weeks ago!", "I just tried to top-up and now I'm getting an additional verification message, why?", "How do I discontinue my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the process of changing from GBP to AUD?", "pos": "I want to exchange USD and GBP with the app", "neg": ["What is this fee showing up in my account for?", "I would like to know where my source of funds came from.", "Can you tell me what I need for identity validation?", "I need to know the if there is a limit on the amount for auto top-up.", "What do you demand for identity verification?", "What is the status of my card's delivery?", "I need to order a new card.", "How can I deposit money to my account?", "Can I have a tangible form of my virtual card.", "The cash I wanted wasn't there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange USD and GBP from the app?", "pos": "How do I change to a different currency?", "neg": ["I asked for $40 and I only received $20, what happened?", "Who accepts the card?", "How does the exchange rate work on this app?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I might have been charged on my debit statement by fraud.", "I tried to transfer money but it didn't go through", "I have an unknown direct debit payment on my account", "Can I get a card in the US?", "How do I find my new pin?", "Can the card be mailed to Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change to a different currency?", "pos": "Is it possible to exchange currencies using the app?", "neg": ["I lost my phone. Can I use my card without the app?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "It looks like my card payment might have been reverted.", "Why have I been charged a fee for cash withdrawal?", "How long does it take for the transfer to go through?", "How long do transfers from Europe take?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "How can I top up with Google play?", "If my top-up didn't transfer, what went wrong?", "What is your refund policy for products I have purchased?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to exchange currencies using the app?", "pos": "How do I exchange currencies using this app?", "neg": ["What is the process to get a new card when your old one expires?", "If I were to do a transfer, what is the rate for that?", "How can I find out the source of my available cash?", "Can I setup top ups in advance?", "Which countries do you currently support?", "Why does top-up require verification?", "My top up is not showing up in my wallet!", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I have an outgoing transaction", "How long will my transfer stay pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to exchange USD and GBP with the app", "pos": "How to exchange my currency", "neg": ["Do you know why my card payment has been declined?", "The transfer that I was trying to complete was declined. What was the cause?", "What do I need to do for the card activation?", "Help me use American Express to add money to the account.", "The app doesn't believe its me.", "I think I deserve a refunded on a certain item.", "What fiat currencies can I use for holding and exchanging?", "where is this money from", "I need to find the top up verification code", "Is it possible for a person who lives in the US to get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to exchange my currency", "pos": "How do I exchange currencies using this app?", "neg": ["I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?", "What time will a transfer from the US take?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Why do you need me to do an identity check?", "I have a top up card. Where is the verification code?", "What are the fees for using a European bank card?", "Where do I go to activate my card?", "How do I edit the personal details on my account?", "I can't activate my card?", "I forgot the passcode on my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can i exchange currencies", "pos": "How can I convert currencies?", "neg": ["Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "I want a refund for an item", "Does the fee for exchange change?", "What does it mean if it says my card payment has been cancelled?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "What ATMs use this card?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "Can you close my account please?", "I was wondering if you will take any fees in exchange for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I exchange currencies using this app?", "pos": "How can I convert currencies?", "neg": ["Help! In the app there is a payment that I don't remember.", "What is the system for determining the exchange rate?", "Why am I getting a fee on a card payment?", "Was I charged extra for using my card?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "Where is my top-up verification code?", "Why was an extra charge added when I used my card?", "limits on top ups", "I withdrew cash and I think the exchange rate is wrong.", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is lost.  What do I do?", "pos": "Help!  I fear that my card was stolen,", "neg": ["Why did my payment go back to my account when I bought something?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Do you charge for sending more cards?", "Can I use my card to withdraw from my account?", "How can I activate the new card i got?", "How come I did not get a virtual card yet?", "Who can have access to top up my account?", "Where are the ATMs that accept this card?", "why hasn't my cash arrived yet from my cheque?!", "How does someone else top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my card n need a new one.", "pos": "I left my card at a restaurant and now its missing.", "neg": ["My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "Tell me why my topup wouldn't go through?", "Under what condition will my payment revert?", "My card hasn't arrived yet. What do I do?", "i haven't received my order and want a refund", "Is this card available to Americans?", "Where do I go to add a new card?", "I cannot use my PIN.", "How can I dispute a debit transaction?", "I got an unexpected charge on my transfers. How can I correct this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my card, it is lost.", "pos": "I lost my wallet and all my cards were in it.", "neg": ["Why did you charge me extra for withdrawing money?", "I can't upload my identification.", "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "A direct debit appears in the app but I didn't authorize it.", "I've made a bank transfer but the money doesn't seem to be in my account.", "Are you going to charge me to collect the money?", "What do I owe for a new card?", "The money disappeared after I topped up my account.", "My cash deposit isn't in my account. What happened?", "Why did my card get charged twice for a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been lost! help!", "pos": "I can't find my card! Can you help?", "neg": ["My transfer did not work, what was the reason?", "What are the age limits for your service?", "My top up is giving me problems. What is wrong with it?", "How do I use my card to top up?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "What should I do?  I topped off but the app reversed  it.", "Can someone in the US have a card?", "Why is my contactless not working?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "how much does it cost to add money to my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost track of my card", "pos": "I lost my card. Can you help me?", "neg": ["what are the exchange rates for getting cash", "I did a cash deposit to my account, but I am not seeing it on my statement.", "How do I replace a card that's going to expire?", "It has been a couple of hours but I do not see my balance updated, can you help?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "Is there an age limit to when my child can use these services?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "I've made a transfer, how long until the money reaches my account?", "Help my activate my card.", "When I got cash, the exchange rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "pos": "What should I do if I think my card was stolen?", "neg": ["My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "I got this stupid fee after taking cash out, why?", "I have a reverted top up I made and wanted to know why it didn't go through.", "I wanted to withdraw $100 from the ATM but I only got $20", "do you have a fee for receiving a SEPA transfer?", "Where do I find my code to verify my top-up card?", "What documents do I need for the identity check?", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "How many digits identify the top-up verification code?", "I think I was double charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been stolen what do I do?", "pos": "I can't find my card! Can you help?", "neg": ["Why did my transfer fail?  What can I do?", "Are there any charges for topping up my card?", "I'd like to get another card", "What are the charges for topping up US card?", "I need to cancel a transfer", "How is my card payment still pending?", "My cash transaction isn't showing on my receipt", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "€1 was in my statement as an extra fee.", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need help, i lost my card", "pos": "Help! I lost my card!", "neg": ["How do I go through the identity checks?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "Do you have any options to top up with a cheque on my account?", "Please provide currency exchange rates", "I want to do a swift transfer", "I'm not in the UK, but can I still get a card?", "left my phone at hotel, cant use app", "How much to exchange currencies?", "Is topping up unlimited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was stolen. What do I need to do?", "pos": "Someone stole my card!", "neg": ["I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "My money disappeared right when I tried to top up", "How often am I able to top-up?", "I don't think the transaction has gone through, so can I cancel a transfer?", "The refund isn't appearing in my account", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "I purchased something abroad but the exchange rate is incorrect.", "Please tell me, do you use Visa or Mastercard?", "I was denied cash at an ATM", "The exchange rate on my payment doesn't look right"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "pos": "What is the first step that I should take after my card has been stolen?", "neg": ["How can I activate the new card i got?", "Will there be a cost if I exchange currency?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I have an incorrect charge and would like a refund.", "My card has been found. Is there any way for me to put it back into the app?", "What if I need my salary in another currency?", "Can I have a second card issued to another family member?", "Why did you cancel my card payment?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "I need to order a new virtual card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone took my card without my permission.", "pos": "My card is missing.  Please help.", "neg": ["Is it possible for a friend to personally send me a payment?", "How is top-up verified?", "My morning transaction needs to be canceled.", "Can you please tell me why I was charged an extra fee on my transfer?", "A strange card payment, I do not recognize it.", "I tried topping up my account but it failed, can you help me?", "How do I begin the process of a refund?", "I had a payment reverted and would like to figure out why.", "How do I deposit through bank transfer?", "I purchased something abroad, and the exchange rate that was applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I lost my card!", "pos": "I can't find my card! Can you help?", "neg": ["When I got cash, the exchange rate applied was wrong.", "How do I verify my identity online", "Could you please tell me how to activate my new card?", "Where can I find the top up verification code?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "Why couldn't I transfer to a beneficiairy?", "There's a cash withdrawal I didn't make", "Can you please explain how bank transfers work?", "How much is it to receive money?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do?  My card has been stolen!", "pos": "My card is stolen.  Help!", "neg": ["A transaction on my card shows as pending.", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "I want to open an account for my child.", "How much does it cost to get more cards?", "I moved, can I edit my personal details?", "What do I do if I still have not received my new card?", "There is random cash in my account.", "How do I get my card back quickly from a bank machine that it?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Why hasn't my top-up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Has there been any activity on my card today?", "pos": "I left my card at a restaurant and now its missing.", "neg": ["Why do I need top-up to be verified?", "Will my pin number be sent with my card?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "Can you explain to me why a top up would be reverted?", "If there isn't much money left over, will it top-up automatically?", "What documents do I need for the identity check?", "Visa and MasterCard, can I get them both?", "It didn't give me my cash", "How do I create a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the first step that I should take after my card has been stolen?", "pos": "Someone took my card without permission", "neg": ["Is it possible to have a second card?", "I got billed an extra pound!", "Why would my transfer result in a decline message?", "How can I check to see where my funds come from?", "I want to add money automatically when I travel.", "My payment was put back, I think.", "When I made a cash transfer abroad the wrong exchange rate was applied", "Can I request a refund", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "Supported countries"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  I fear that my card was stolen,", "pos": "Can you provide information for freezing my card immediately?", "neg": ["What to do if my physical card is not working?", "I goofed up and used the wrong account.  Please help.", "What caused my top up to be reverted?", "What are the steps to activate the card, as it does not seem to work?", "I got notified that my top up has been reverted. Why?", "Why did you guys charge me an extra €1?", "If I don't have all my documents can they still verify my identity?", "My disposable virtual card wouldn't process my payment?", "Why hasn't my transaction been completed?", "I am having issues using contactless payments, could my card be damaged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I replace a stolen card?", "pos": "I lost my card. Can you help me?", "neg": ["I will be traveling.  Can I add money automatically?", "Can I get my money back on an item?", "Are there any charges for topping up a US-issued card?", "Will you charge me more if I top up with an international card?", "Currently I can't get my card to work.", "Am I allowed to change my PIN anywhere?", "What countries do your accounts send and receive to?", "Help me activate my card.", "My phone is lost I don't want someone to use my account, what can I do?", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Report stolen card", "pos": "How do I deactivate a stolen card?", "neg": ["Can I top up?", "What kind of fee is there to top-up my account?", "I am looking to transfer some money from my other bank account into this one.", "How about disposable virtual cards?", "I have a direct debit on my records that is strange and I need help.", "is a transfer to a beneficiary allowed?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "why and how soon do I have to have proof of identity to you?", "i withdraw cash from the ATM and was charged a fee", "What is the process to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I report my card as lost or stolen?", "pos": "I need to report a stolen card", "neg": ["Why is my cash withdrawal pending?", "How do I know how much money I will have when I travel abroad?", "Where can money withdrawals be made?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "Can i set up an auto top-up?", "I got charged fees for withdrawing cash!", "Why is my balance still the same after a cheque deposit?", "Why hasn't my refund been appiled to my account?", "What are the limitations on the disposable cards?", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I seem to have lost my card.", "pos": "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "neg": ["I got charged twice for the same payment. Please removed the pending payment. Thank you.", "I want some extra physical cards.", "There are automatic debits on my account that I did not make.", "My transfer was declined, why is that?", "Why hasn't my account updated?", "Can I choose my Visa or Mastercard?", "Do I get a real card?", "It does not appear that my message went through.", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone stole my card because I can't find it.", "pos": "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "neg": ["How can I look at where my available cash is coming from?", "I didn't receive the amount of cash I requested for the ATM.", "I am looking for my top-up verification code and cannot find it.", "When I top-up, the app reverts it.", "What if my top up doesn't go through?", "Where do I find how to top off with a check?", "I was wondering, Can I get my pay in another currency?", "My card will expire soon, do I need to order a new one?", "I think I was wrongly charged in a recent transaction when I used my card.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "pos": "Help Me!  I lost my card.  What should I do?", "neg": ["Why is there a payment I didn't do in my app?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "How do I fix my card if it is broken?", "If my phone was stolen, do I need to do anything?", "Can my friends top up my account?", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "Can I have my account add money automatically in certain intervals?", "I decided I no long want something that I ordered, and want a refund. How do I go about doing that?", "What's the transfer time from Europe?", "How long does it take for a refund to appear?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was stolen last night.", "pos": "I lost my wallet and all my cards were in it.", "neg": ["i havent got my card", "Which countries do you support?", "I would like to cancel my account.", "It won't let me prove my identity.", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "I need to make a transfer from Europe, how many days does this take?", "I can get my identification verified.", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "Why should I have to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cant find my card.", "pos": "Need help with a stolen card.", "neg": ["When will my deposit from this morning show up?", "Why couldn't I get cash from an ATM?", "I am wondering about a transfer from a different country that doesn't show up yet?", "What is the process for setting up and account for my child?", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "What do I do if my top-up has not gone through?", "Do I have a say when it's delivered?", "How can I go about ordering a virtual card?", "My Identity verification hasn't passed yet is it possible to use my account?", "Can I withdraw money from another bank and transfer it into my empty account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is lost!  Please help me!", "pos": "Help Me!  I lost my card.  What should I do?", "neg": ["My card info was stolen, what do I do?", "Can someone please help assist me by explaining to me why my pass-code is not working?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "Why is my physical card not working?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "My card was used without my permission, what do I do?", "Does your app allow currency exchanges between USD and GBP?", "I want to transfer money. How do I do that for my account?", "Is there any way I can get more physical cards to use with my account?", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "pos": "I think my card is stolen!", "neg": ["Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "Which card would I get, Visa or Mastercard?", "I made a cash deposit to my account but it is not there", "Show me where to order my card.", "I think the exchange rate for the cash I withdrew wasn't correct.", "Exchange rate for my card payment is wrong", "What is this $1 charge on my account?", "Give me a refund now!! I am still waiting.", "Why did my transfer not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm panicking!  I lost my card!  Help!", "pos": "Can you tell me the status of my new card?", "neg": ["I need another card", "Is there a limit to my top-up?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "Does it matter which card I use", "I requested for a top-up but it has not reflected", "I was charged for the same thing twice", "My top-up failed to go through.", "I want to reactivate my card, I found it after thinking it was lost.", "Can I link your physical card", "My top-up has been reverted and I would like to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Need help with a stolen card.", "pos": "Could you please freeze my card immediately?", "neg": ["I was charged more than once for a card payment I made.", "Why hasn't my refund appeared on my statement?", "Help! When will the card arrive at my home?", "Is there a limit for top ups?", "Is my card actually working? It's the first time I tried using it", "Are there limits on the virtual cards?", "How old does my daughter have to be to open an account?", "What do I do to close my account?", "If I exchange currency frequently, can I get a discounted rate?", "What about my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my card!  What should I do?", "pos": "Are you able to guide me to my card's location?", "neg": ["There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "Which merchants accept my card?", "Why hasn't my cash arrived from a deposited check?", "Are there restrictions on new cards in China?", "There's a cash withdrawal that  didn't make that is showing up.", "How can I information on my limit for top-ups?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "My balance is not what I thought it was following an ATM withdrawal", "I need a list of currencies you accept for exchange.", "I am looking to transfer some money from my other bank account into this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my card. Can you help me?", "pos": "Is there any way for you to find my card?", "neg": ["I wanted to top up my account and it doesn't look like it worked", "Are these cards available in europe?", "I think someone stole money from my card", "My payment card was declined - could you tell me why?", "I have been charged twice for the same transaction.", "Why would a cash withdrawal be pending?", "What do I need to do to exchange my money?", "How to I switch my money for the money used in another country?", "Explain to me how to verify the top-up card.", "Can you help me? I have a duplicate transaction on my account and I don't understand why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I report that my card was stolen? I made a police report first.", "pos": "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "neg": ["you got the exchange rate wrong for my cash withdrawal", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "Is there an age limit to when my child can use these services?", "I'm wanting to get a Visa card today.", "Where do I go to update details?", "How can I exchange currencies in the app?", "Why check my identity?", "Transfer could not be completed due to being declined.", "what is the fee for topping up by card?", "How can I go about getting a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card was stolen.", "pos": "Could you please freeze my card immediately?", "neg": ["Is payment required to get a card of my own?", "I didn't do a payment and I have it now.", "How do I modify my account details?", "My card won't work right now.", "I think I was charged by mistake on my debit statement.", "want to know how to get virtual card", "unsupported transfer declined", "Tell me about the card PIN?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "I was getting cash and the card got stuck inside"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my card is stolen?", "pos": "oh my god I lost my card! what should I do?", "neg": ["I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "Can someone help me unblock my pin?", "Are there ways for other people to send me money?", "What steps do I have to go through in order to activate my new card?", "Can I use a cheque to top up my account", "I want to use my American Express for adding money into my account.", "I noticed that my card was charged more than once for one thing.", "How old must I be to open an account?", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have lost my card! What is my next step?", "pos": "How do I deactivate a stolen card?", "neg": ["How can I change my PIN without going to the bank?", "my refund has not hit my account yet", "I'm not sure if my pop-up went through.", "The app won't let me transfer money to a beneficiary", "I need to reset my passcode, this one isn't working", "Can I top up any amount?", "My card was declined", "Why is my transfer stuck on pending?", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "Where do I go to order my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "oh my god I lost my card! what should I do?", "pos": "What can I do if I lost my card?", "neg": ["would I need to pay extra for exchanging currencies?", "My refund has not yet been credited on my statement", "How do i transfer something faster than normal?", "Could I get a mastercard if that's reasonable?", "I have a new card and I need to activate it.", "I was given less cash then I wanted.", "I lost my phone, what should I do?", "A transaction to a friend still hasn't shown up.", "Why would a merchant revert my payment?", "cash and check deposit has not gone thru"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "pos": "Can you tell me the status of my new card?", "neg": ["Why hasn't my balance been updated from the check deposit I made?", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "The ATM would not give me cash,why?", "what are you going to use my identification details for?", "Is exchanging currencies one of your app services?", "I tried to pay through my account but the payment is not going through. What's going on?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "pos": "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "neg": ["Has my top-up been cancelled?", "I have a new card. How do I activate it?", "How do I receive a refund for my item?", "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "My card won't let me withdraw money.", "I don't recognize this withdrawal on my statement", "Cancelling a transaction", "Can other people top up my account?", "I want to create a new pin.", "There is unusual activity on my account and I believe someone took my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "pos": "Someone stole my card!", "neg": ["how do i find top up for cash deposit", "Which merchants accept this card?", "I couldn't get the money I needed.", "I do not feel comfortable verifying my identity.", "For my account, how do I transfer money in?", "Why has my card payment not yet been applied to my account?", "how long are my top ups pending", "Are cheques accepted for a top up?", "Can you tell me where my funds come from?", "Can you tell me the countries you operate in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is missing.  Please help.", "pos": "Can you tell me the status of my new card?", "neg": ["Why am I not allowed to verify my id?", "How do I change to a different currency?", "Can I have more disposable cards?", "How can I use my American Express to add money into my account?", "Why is my transfer stuck on pending?", "I have lost my phone.", "I need more money in my account. Can I add more by transferring?", "How can I change my PIN without going to the bank?", "How do you find the exchange rate?", "How can I find out about an extra fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is stolen!", "pos": "Are you able to guide me to my card's location?", "neg": ["The card that I have isn't working. This is the physical card.", "What does it mean if my payment is pending?", "Can I increase my top-up maximum?", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "Can I Transfer from SWIFT?", "There has been an unusual withdrawal from my account, can you help?", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "What can I do to track the card you sent me?", "Tell me how to replace my expired card.", "It looks like I was charged twice for a single transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my card, what do I do now?", "pos": "My card is stolen.  Help!", "neg": ["I made a payment and it appears it is showing twice", "How do I validate my identity.", "What is this extra fee on my statement.", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "There is more than one charge on my account for a transaction.", "Does it cost extra to exchange foreign currencies?", "Is payment required to get a card of my own?", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "I can't find the money I just added to my account.", "I am wondering about a transfer from a different country that doesn't show up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the phone number to freeze a card?", "pos": "Help Me!  I lost my card.  What should I do?", "neg": ["Will it be possible to change from USD to GBP with this App?", "Why am I being charged for transferring money?", "I haven't received my card yet, how long does it normally take?", "Why would I be charged an extra fee while doing a transfer?", "Please explain why my transfer attempt was declined. Thank you.", "What is the charge for sending out more cards?", "I've made a bank transfer but the money doesn't seem to be in my account.", "I didn't get all the cash I asked for", "Why is there a random payment in my statement?", "What other currencies are available to change to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone stole my card!", "pos": "Someone took my card without permission", "neg": ["My phone was stolen! What do I need to do?", "I've been charged an extra £1 and I don't know why", "What is the top-up limit on my cards?", "Why hasn't my withdrawal shown on my statement?", "I am afraid to give you all my identify details.", "How much is it to use my US debit or credit card to top up?", "I see a direct debit that isn't mine? How can I get my money back?", "I got a message that my transfer was declined.", "A foreign purchase I made has the incorrect rate applied to it.", "I am trying to find out how to exchange currency X with currency Y."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card has been lost or stolen?", "pos": "A fee shouldn't apply to me if my card was stolen.", "neg": ["why hasn't my virtual card arrived?", "I need assistance with activating my new card.", "How can I verify my source of funds?", "Is topping up with Apple Pay possible?", "Why is there a random payment in my statement?", "My account balance has not updated to reflect my recent transfer.", "I have a duplicate payment on my account", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "I couldnt get cash in an ATM", "I could not get the ATM to work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I deactivate a stolen card?", "pos": "Help!  My card is stolen.", "neg": ["What happened to the money that I deposited?", "Close down my account.  I don't like your service.", "My cash withdrawal shows as pending still.", "I just replaced my phone but how do I use my card information?", "Why did I have to pay an additional amount when using my card to pay?", "What do I do to verify a top-up?", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "How can I information on my limit for top-ups?", "For the disposable cards, what are the restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has gone missing.", "pos": "I lost my wallet and all my cards were in it.", "neg": ["It shows that the transfer on my account wasn't allowed.", "I got my American Express in Apple Pay, why is top up not working on my device?", "i have yet to get my pin", "Can a friend top up my account", "Am I permitted to have a spare card?", "My PIN was blocked.", "Do you limit my top-offs?", "What went wrong with my transfer?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card is stolen?", "pos": "I think that the card is stolen.  What are my next steps?", "neg": ["Are there any charges for European bank card for top up?", "I wanted $100 but only got $20", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "How do I change my details?", "Why is the pending status on my cash withdrawal taking so long?", "When will my payment go through?", "when i travel can it top up automatically", "top up is still pending", "Can I get a new card even though I am in China?", "Are you aware of any charges for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way for you to find my card?", "pos": "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "neg": ["Are refunds allowed for certain items.", "Is there a reason to why I was charged twice for a transaction?", "Will you guys do Visa or Mastercard?", "Why was a payment I made reverted?", "Why is my cash withdrawal still showing as pending?", "Out of the blue, my card stopped working.", "Where is the verification code display?", "What caused my transfer to fail?", "Which flat currencies can I use from you?", "What is the proper way to activate a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to report a stolen card", "pos": "Who can I speak with regarding a lost card?", "neg": ["I wasn't able to do a transfer to an account", "What do I use to verify my identity?", "If my PIN number is rejected, how do I solve it?", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "I don't think the charges made when I had currency exchanged are right.", "What do you use disposable cards on?", "What is the max amount of disposable cards I'm allowed.", "How do I revert a transaction?", "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "Is there a  way to  get around fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you assist me in finding my lost card?", "pos": "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "neg": ["My salary is in GBP. Do I need to configure this somewhere?", "I can't get cash from the ATM!", "Is it possible to obtain both a Visa and a Mastercard from you?", "Is there a specific date it can be delivered by?", "I have an incorrect charge and would like a refund.", "How can I tell if someone else is using my card?", "How old do you have to be?", "Do I need to speak to a representative to change my pin?", "Is there a possibility to open an account for my sons and daughters?", "Please provide me with the restrictions of the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A fee shouldn't apply to me if my card was stolen.", "pos": "Could you please freeze my card immediately?", "neg": ["My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "I have a payment I didnt make on my account", "why don't you accept american express for adding money to my account", "How do I use a cheque to top up?", "Is there a reason my top-up has not gone through?", "Do I pay a fee for SEPA transfers?", "I am seeing in the App a diret debit that its not mine", "Can you refund my purchase?", "I haven't received money from a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who can I speak with regarding a lost card?", "pos": "What are the steps I need to do if I have a stolen card?", "neg": ["Is there a top up fee for transfer?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "My Google pay top up isn't working.", "Could I chose the date to have it delivered?", "I'm noticing a payment/purchase at a company that I don't recognise.", "Is there a cost to receive money?", "I need help finding the verification code on the top up card.", "Are cards issued to people living in the US?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "Must I verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that my card has been stolen!", "pos": "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "neg": ["The contactless payments are not working.", "I made a transfer and was charged an extra fee!", "The transfer was accepted but now it's stuck on pending. When will it go through?", "i received my American Express in Apple pay, why is top up not working?", "There is a direct debit that I didn't set up, what should I do?", "How many top-ups am I allowed to do?", "Transfer isn't working?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "Can I order a card please?", "My transfer hasn't appeared yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do if I lost my card?", "pos": "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "neg": ["Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "My card data has been exposed.", "When I tried to transfer funds to my friend today I was unable to do so, why?", "My cash withdrawal isnt showing on my account", "Why am I unable to transfer money when I was able to before?", "What do you need for the identity verification", "Please tell me if I'm going to be charged for sending out more cards?", "Why check my identity?", "top up by my card is that possible?", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is missing.", "pos": "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "neg": ["The transfer was accepted but now it's stuck on pending. When will it go through?", "My address needs to be changed.", "If my top-up didn't transfer, what went wrong?", "What happens when I am charged twice?", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "I thought I was going to receive more currency?", "I need to transfer something from China, How long will it take?", "where can I see who sent me funds", "What was the extra charge for withdrawing money?", "My card payment was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to order a new card as my other one was stolen.", "pos": "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "neg": ["How much is the exchange fee?", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "My app is showing a cash balance that I did not receive.", "I attempted to get cash in the ATM but I was denied", "What should I do?  I topped off but the app reversed  it.", "I submitted a transaction but it was for the incorrect account.", "I sent money to someone but they haven't gotten it yet", "Why was I charged a random fee for a transfer I made?", "My transfer failed to a beneficiary", "I was overcharged one extra pound!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you provide information for freezing my card immediately?", "pos": "Can you help me retrieve my card?", "neg": ["I was only given $20 after trying to withdraw $100", "Where do I go for a refund?", "The app failed to verify me.", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "Why won't my transfer to another account work?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "I need to know where I can withdraw money.", "I deposited a cheque but the cash hasn't arrived yet", "I didn't receive the amount of cash I requested for the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps I need to do if I have a stolen card?", "pos": "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "neg": ["Can I add to my account using a cheque?", "The refund I asked for isn't showing up", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "The exchange rate for the money I took out in a foreign country is wrong.", "Why is my cash withdrawal still pending?", "I need a hand here, I need to top up cash.", "Please delete my account and personal information.", "Is there a number to call to get my pin unblocked?", "How do I use my card if I lost my phone?", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe that my card has been stolen!", "pos": "Someone took my card without permission", "neg": ["Am I able to track the card that was just sent to me?", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "How long will my cash withdrawal take", "There is a  €1 fee on my account I didn't authorize", "can I top up an apple pay?", "What's the foreign exchange rate I will receive?", "i have used my card online before and wasn't charged, why am i charged now", "I was told I would be getting a refund but I have yet to see it", "Tell me what ATMs allow me to change my PIN.", "Why is my ATM withdrawal still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was stolen", "pos": "My card has been lost / stolen", "neg": ["I didn't get all the money I asked for", "You did not give me the correct exchange rate for an item that I bought.", "Cash I did not get showed up in my account", "Does it cost anyting to get my own card?", "Can I change my pin at a cash machine?", "You have declined my  payment.", "The app doesn't think that I am myself", "I need to check status as my friend hasn't got money I sent.", "When will my top up be applied?", "I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me retrieve my card?", "pos": "I left my card at a restaurant and now its missing.", "neg": ["I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "what is the most money i can top up?", "I forgot my phone at the hotel, so I can't access the app.", "I just looked over my statement and I don't recognize the name of a card payment.", "I made a deposit and the balance hasn't been updated.", "How do I check to see why my card payment was declined?", "I am unable to use my card for some reason.", "What forms of ID do you need for identity verification?", "I bought something and want the money refunded can I get some help with that?", "What is the top up code for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you able to guide me to my card's location?", "pos": "What should I do if I think my card was stolen?", "neg": ["What is the max top-up?", "What do I do if my top-up has not gone through?", "My card is needed soon", "I need to move money to another beneficiary. Why is it not working?", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "What are my payment options for topping off my account?", "Can my daughter also have a card issued in her name, but linked to my account?", "Am I able to get a refund for a purchase?", "What do I do if I already had a card with you guys?", "Where can I use this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the status of my new card?", "pos": "Someone took my card without permission", "neg": ["I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "I need assistance with understanding which fiat currencies that you support.", "Why is there an extra €1 fee in my statement?", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "How much does it cost for additional cards?", "How long will it take for the cash I deposited this morning to show up?", "How do I activate my new card", "I was given less cash then I wanted.", "When should I expect my card to arrive?", "Is it free to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "pos": "I think that the card is stolen.  What are my next steps?", "neg": ["Someone else charged my card!", "What ID do I need to verify my identity?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Could not complete transfer, states 'declined'", "I am not sure where my phone is.", "Why would my card payment be cancelled?", "how much is the fee for topping by card", "Some cash was withdrawn in the app, but I did not do it.", "Tell me what ATMs use this card.", "where can I see who sent me funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I left my card at a restaurant and now its missing.", "pos": "I lost my wallet and all my cards were in it.", "neg": ["Is there a top charge for US cards?", "Will I be charged for a top off transfer?", "I should have a refund in my statement but I can't see it", "Is there any way I could open an account for my daughter?", "I didn't know there was a charge for tranferring. What is the charge?", "Is there any way to know how the transaction got on my account?", "My credit card has been declined.", "I really need to know how to change my pin.", "Is there a limit on how much I can top up?", "When will my top up go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help Me!  I lost my card.  What should I do?", "pos": "help, lost my card", "neg": ["I see a cash withdrawal in the app that I did not do.", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "phone is at a hotel, can i still use app", "How do I prove I am who I am?", "HOW LONG THE CARD VALIDITY", "Will I receive a new card when mine expires?", "The passcode isn't working for me.", "My card expires next week. How do I get a new one?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Is my new card activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I think my card was stolen?", "pos": "help, lost my card", "neg": ["My card gets rejected when I try to use it", "Why was the exchange wrong for the item I purchased?", "Why was I denied the option to transfer money to a selected beneficiary?", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "There's a payment with my card that I didn't perform. I don't know that name shown.", "I'm expecting to see a cash withdrawal but I'm still waiting.", "How low does the balance have to be before the system updates?", "I want to top up by card, what do you support?", "Does this app exchange currencies?", "How can I set up Google Pay on my device?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me.  My card is missing.", "pos": "My card has been lost / stolen", "neg": ["will you be able to activate my card", "I got notified that my top up has been reverted. Why?", "Card has been received, how will it show up on the app?", "How can I obtain a disposable virtual card?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "How many times can I use my disposable card?", "I have a duplicate payment on my account", "Whats wrong with my currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my card! Can you help?", "pos": "Could you please freeze my card immediately?", "neg": ["I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "What about an auto top-up, is that a option?", "My app shows a money withdrawal that I did not do.", "I am not able to make a purchase because there is an issue with my card", "The atm didn'y give me all the cash", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "I have a fee listed for a transfer.", "My account was charged a fee. When did you start charging extra for card payments?", "I need a second card, can I have more than one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "pos": "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "neg": ["Why couldn't I transfer to a beneficiairy?", "What countries have access to this service.", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "Can you explain why I was charged extra when I used the card?", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "Why is it important to verify my identity?", "Why did you give me so little currency?", "Help me get the virtual card working.", "Who should I talk to or go to resolve a duplicate charge on my statement?", "How long will it take to refund me"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've lost my card. What can I do about that?", "pos": "Could you please freeze my card immediately?", "neg": ["Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "The transfer to my beneficiary has not gone through", "I cannot see the card PIN anywhere?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "Why are my payments not working and show pending?", "Where do I find a virtual card?", "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "Can you tell me where to find top up by cash deposit?", "If I top up using a European card is there a charge?", "How do I add cash to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that the card is stolen.  What are my next steps?", "pos": "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "neg": ["what can I do if I got my American Express in Apple Bay but top up is not working?", "I need to find out where the card is that I ordered.", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Why has my new card still not come?", "Are there limits on the virtual cards?", "There's been a transaction to the wrong account.", "Can you tell me what cards and currencies you support?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "I tried to use the ATM today but it would not accept my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "help, lost my card", "pos": "Someone took my card without permission", "neg": ["Why, when paying with the card, was I charged an extra fee?", "Help, my phone was stolen, please advise!", "Tell me how to delete my account.", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "I need another card for a member of my family. Is this possible? How soon can I get one?", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "How much can I withdrawal in one month without incurring fees?", "How many top-ups am I allowed to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "pos": "Could you please freeze my card immediately?", "neg": ["Why do I need to verify my identity?", "What should I do if my card payment was cancelled?", "What currencies can I hold?", "I don't see my card anywhere in the app.", "It seems that the rate I got is incorrect.", "Unusual direct deposit", "What do you need for the identity verification", "Pending still shows on this transfer, why?", "Can I top-up my google pay?", "Am I allowed to use different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  My card is stolen.", "pos": "My card has been lost / stolen", "neg": ["Explain the payment that was declined!", "My credit card transaction was declined for a loan payment.  Can you tell me why?", "What should I do since my card is trapped in the ATM?", "Will my employer be able to pay me with this service", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "There is a strange payment on my card and I don't know what to do.", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "My card has an issue, the payment has been deferred.", "I've deposited a check but the cash isn't showing that it's there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been lost / stolen", "pos": "Someone took my card without permission", "neg": ["can I choose delivery times to suite me?", "How many times can I use my disposable card?", "What is the maximum number of transactions I can do with a disposable card?", "I believe that the rate of exchange for my cash withdrawl is incorrect.", "How can I set a new pin.", "A payment is showing twice. Why is that?", "How do I get this damn virtual card to work?", "I want to transfer a sum of money from another bank account I have into this one", "I use this card all the time so why did it get declined at the store today?", "Where can I find top up by cash deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "pos": "Could you please freeze my card immediately?", "neg": ["Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "What are the benefits of a disposable card?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "What is the extra fee on my statement?", "I can't seem to be able to use my card", "Are your cards available in the EU?", "What do I do if there is a direct debit on my account that shouldn't be there?", "Why do I have duplicate transactions for one purchase?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my wallet and all my cards were in it.", "pos": "My card is stolen.  Help!", "neg": ["I want to deposit funds, what payments are accepted?", "What do I do if my payment was reverted?", "How can I go about ordering a virtual card?", "Can you please check the exchange rate when I was getting cash?", "Am I the only one who can top-up my account?", "how do i get a refund for a direct debit payment i didn't make", "The ATM stole my card!", "Can I choose from either Visa or Mastercard?", "My top up hasn't gone through", "What do I need to do to transfer money with my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is missing!  Help!", "pos": "Could you please freeze my card immediately?", "neg": ["Will there be any extra fees if I exchange currencies?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "Why couldn't I transfer to a beneficiairy?", "How do I get another card", "I might need to exchange between USD and GBP, is this possible with your app?", "Could you tell me about the restrictions that are on the disposable cards?", "Tell me the currencies that you support.", "I don't have a virtual card - how do I get one?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please freeze my card immediately?", "pos": "Someone took my card without permission", "neg": ["Can I exchange currencies with the app?", "Can i have the item refunded?", "What exchange rate is it?", "How many disposable cards am I allowed to have?", "What should I do if I think that someone might be using me card?", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "How do I go about transferring money into my bank account?", "Help!  What should I do?  My phone was stolen yesterday.", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "I want to replace my current PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is stolen.  Help!", "pos": "Someone took my card without permission", "neg": ["It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "My identity verification isn't working", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "Why isn't my id verifying?", "I don't understand why I'm being charged for using my card.", "Show me how to activate my card", "How can I find out the source of my available cash?", "I put some money in my account the other day but now its gone? Why is this?", "Can you tell me which cards and currencies are supported?", "Can you please inform me of the restrictions for the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does my daughter need to open an account?", "pos": "May I get an account for my daughter?", "neg": ["Please send my card as quickly as possible.", "I was trying to use contactless earlier, but it didn't work.", "I see I was charged $1 for a transaction.", "How do I unlock my account after typing in the wrong PIN too many times?", "I am unable to prove my identity", "I'm trying to verify my top-up card, but I can't find the code...?", "There is a direct debit fee in the App that I didn't do.", "I did not receive my purchase, how do I cancel it?", "I need to find out why my pending payment hasn't gone through.", "Why isn't my google top-up pay working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "DO I have to be 18 to open an account?", "pos": "We want to start a college fund for my daughter.", "neg": ["Am I able to cancel a transfer I just made", "Can I get a card even though I live in the US", "I want to change the wrong exchange rate.", "How can I obtain a disposable virtual card?", "How can I deposit money to my account?", "Can you please explain disposable virtual cards for me?", "What fees to you have for top ups?", "What are the currencies that are accepted to add money?", "I received a different amount of cash than what I entered.", "IS there a fee to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the youngest age for an account?", "pos": "Do you have any age limit?", "neg": ["Why has my account balance not changed after depositing a cheque?", "What's the web address to unblock my pin?", "I was charged multiple times for one transaction.", "Why was there a fee with my cash withdrawal?", "I tried to deposit a cheque into my account and it is not letting me.", "Why did my top-up get reverted?", "Am I gonna be charged for sending out more cards?", "Why hasn't the app verified my identity?", "I am not able to verify my id. Why?", "Is there anywhere  In the  Eu  this card can not be delivered in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the minimum age required to open an account with your service?", "pos": "As my kids get older are they able to get set up with their own accounts?", "neg": ["I want to cancel a transaction.", "Verify top-up card help?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "Will my money be of equal value when I travel abroad?", "I'm concerned because my cash withdrawal is pending.", "How long do I have to wait until the transferred money shows up?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I am sure I have plenty of money to transfer but my transfer is being declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get an account for my son?", "pos": "What are the age limits for your service?", "neg": ["Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "The card can be used at which ATMs?", "How long do cheques take to post to your account?", "how long should i expect to wait when i add money", "I put some cash into my account but it's not displaying that on my balance.", "Can both Visa and Mastercard be chosen?", "How can I create a disposable virtual card?", "I would like an extra card.", "Changing my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do you need to be to have an account?", "pos": "Is there a certain age I need to be?", "neg": ["Can my job deposit my wages directly into the account.", "How do I check security settings on my card?", "I can't see a refund for a return I completed recently.", "Can I verify my identity?", "What is the maximum for auto top-up?", "Can friends transfer money to each other?", "What should I expect to be charged on a SEPA transfer?", "How are cash withdrawals pending?", "Are there any fees associated with receiving money?", "How do I receive money from someone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to open an account for my children", "pos": "Do you have any accounts for children ?", "neg": ["the exchange rate on my payment was wrong", "While getting cash, I was charged a fee.", "Please explain how disposable virtual card work.", "What are the disposable cards restrictions?", "Help, I need to top up my account. Where do I send a check?", "I just have one additional card from the USA. Do you support that?", "Can you tell me what the cash withdrawal is in my statement?", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "What is the best way to get my virtual card?", "The ATM wouldn't allow me to withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What age do you have to be?", "pos": "How old do you need to be to open an account?", "neg": ["I tried to top off using the card, but the money just disappeared?", "I have a withdrawal waiting to go through.", "what is the limit for top-ups?", "My card payment has been declined, why?", "my friend has not got the money I sent last week.", "I would love one of the virtual cards!", "What can I do with a disposable virtual card?", "Why is the identity check involved?", "Where can i exchange between GBP and USD", "Can you explain why I was charged extra when I used the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my children get an account?", "pos": "What is the age limit for an account?", "neg": ["How do I know it is a Mastercard ATM?", "My transfer has been declined.", "How come my top-up didn't go through instantly, like it usually does?", "Is it possible to top up using a cheque?", "What should I do if my smart phone is lost or stolen?", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?", "How do I link the new card that I just got from you guys?", "Will I be charged an extra fee if I need to exchange currency?", "I did not charge my account for that transaction.  That's an error.", "Does it cost extra to send out more than one card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to open an account for my children. How can I do that?", "pos": "How old does one need to be?", "neg": ["What are the top-up fees for my card?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "Why did my top up get reverted?", "I made a payment and it was reverted and wanted to know why?", "I need to update my phone number.", "How to order my card?", "I made a deposit but it is not showing up in my balance.", "Where do I go to fill out the identity form?", "My card got stuck in an ATM.", "Why is it taking so long for my pending transaction to post as cleared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a certain age I need to be?", "pos": "Would I be able to open an account for my daughter?", "neg": ["Transaction refund missing from my statement.", "Why is my beneficiary being denies?", "I got charged a fee for transferring money.", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "Explain why my top up has been reverted please.", "What can you tell me about the card PIN?", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my children have an account?", "pos": "What is minimum age for an account?", "neg": ["The cash I got at the ATM is still in my account.", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "Where do I activate my card?", "Why has my card been charged an extra pound?", "I do not know what this cash withdrawal is", "Can I top up with cash", "Help! When will the card arrive at my home?", "When are you going to transfer the money?", "The recipient can not locate funds.", "How long does it take for a transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I open an account for children?", "pos": "How old must I be to open an account?", "neg": ["Do you offer SWIFT transfers?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "I would like to have a Mastercard.", "why top up is not working even if I got my American Express in Apple Bay?", "Are there any top-up limits that I must follow?", "I was charged for a cash withdrawal, why?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Where do I go to get my new card linked?", "How much would it cost me for a bank transfer to top up my account?", "Can you tell me what countries you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer account's for minors?", "pos": "Do you have a children account available?", "neg": ["Is there a fee for currency exchange?", "Tell me why my transfer is declined.", "Why hasn't my refund been appiled to my account?", "What is the proper way to activate a card?", "What do I do if my phone was stolen?", "What do I do if my card is about to expire?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "I think a card payment I made was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a children account available?", "pos": "Do you have any accounts for children ?", "neg": ["How do I use American express to top up my account?", "Can I transfer money to my card via bank-transfer?", "I'm having money transferred from Europe, how long will this take?", "can you tell me where to find the top-up verification code?", "I was getting cash and the card got stuck inside", "who do I talk to, to cancel a transfer?", "I can't see a refund for a return I completed recently.", "Is there a way to see where my money originally came from?", "How long before I can see that my cash withdrawal has taken place?", "is there a foreign currencies charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I open up an account for my child?", "pos": "Can I get an account for my daughter?", "neg": ["Where do I order a card?", "When will the transaction go through?", "Why would you cancel my transfer?", "Can I change my PIN in Austria?", "How do I replace a stolen card?", "Are top-ups allowed using Apple Pay?", "Do top-ups have a limit?", "My new card isn't in my app, how do I get it in there?", "There is a payment on my card that I do not recognize.", "can i use my app to get a virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be able to open an account for my daughter?", "pos": "We want to start a college fund for my daughter.", "neg": ["Which countries do you operate in", "Tell me why my transfer is pending.", "My credit card for was not approved for a top-up transaction.  What happened?", "when will my transfer arrive", "Is there a longer processing time for international bank transfers?", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "I didn't know I was going to get charged to use my card.", "do i need to wait to get my card before getting a pin", "While getting cash, I was charged a fee.", "I am looking to change my adress."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be able to get an account for my child?", "pos": "My daughter needs an acount.", "neg": ["Will you be able to exchange to EUR?", "Am I able to top up with Apple Pay?", "My account says I have money but I withdrew it in cash.", "My Bank is in Europe, how long will the transfer take?", "Why can't I withdraw funds from my account?", "I can't find my PIN anywhere.", "What happens after my card expires?", "How do I exchange currencies using this app?", "What commission do you take for currency exchage?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you guys have any age restrictions?", "pos": "What about my children?", "neg": ["My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "i accidentally entered in my retailers information, what should i do next", "I've made a bank transfer but the money doesn't seem to be in my account.", "I was overcharged an additional pound.", "I think there's been an unauthorized cash withdrawal from my account.", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "I don't know what this Direct Debit payment is.", "When will the money from a transfer be made available on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the age limit?", "pos": "Is my child too young to sign up?", "neg": ["what currencies can I receive my salary in with this?", "When will my top-up be completed?", "Why would you cancel my transfer?", "Will you guys charge me for topping up by transfer?", "Do you support top ups?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "I noticed my card payment was cancelled, can you tell me why?", "What if I need to use GBP instead of USD?", "Will you send me a new card in China?", "Help me order a new card that's going to be expired soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could my daughter open an account?", "pos": "My daughter needs an acount.", "neg": ["Can I edit my details?", "My account shows that I made a cash withdrawal but I cannot remember doing so!", "There's a payment in the app that I didn't authorize.", "The exchange rate for my electronic payment is incorrect.", "Can friends send me money?", "How long does it take for a top up to go through", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "I bought something in another country but the exchange rate is wrong", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my teenager have an account?", "pos": "Can I make an account for my daughter?", "neg": ["can I be charged for topping up by card", "My identity can't be verified.", "I reside in the US, but I want a card.", "Will my card work at all merchant locations?", "Why isn't my purchase exchange rate correct?", "What currences are available for exchange?", "How many disposable cards can I make in a day?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "My card is almost going to expire.", "What are the top up charges for all US cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At what age can my children use your service?", "pos": "Is it possible for me to set up separate accounts for my kids?", "neg": ["How can I tell what foreign exchange rate I will get?", "Why did I get charged extra?", "I noticed a duplicate charge on my statement.", "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "Can I make a contactless payments?", "Extra charge during transfer", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "Can i set up an auto top-up?", "I have a transfer that was declined.", "How do I tell if my top up was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I allowed to get an account for my daughter?", "pos": "May I get an account for my daughter?", "neg": ["how to get new card?", "Salary in GBP has been received. Does it need to be configured into another place?", "Where is my top-up generated from?", "Tell me why my card payment would be reverted.", "Whats the maximum disposable virtual cards?", "I have used all of my PIN tries. What should I do now?", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "need help with google pay top up", "How long do transfers from Europe take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the requirements to open an account for a minor?", "pos": "Is there an age limit for opening an account?", "neg": ["I want to cancel a transfer I just made.", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "I cannot remember my passcode, is there a way to retrieve it?", "Will I be sent a new card before mine expires?", "How do i set up auto top-up?", "Do you support fiat currencies?", "where can i located the auto top up function?", "I think a card payment I made was cancelled.", "My account balance has not updated since I deposited a cheque recently.", "My phone has been stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do my kids need to be to open an account?", "pos": "What about my children?", "neg": ["What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "I live in the EU, can I get one of your cards?", "There's an error in regards to the exchange rate for an item I bought.", "Why was my transfer charged a fee?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "Any place that takes Mastercard would be fine.", "Someone took my card without permission", "Can you tell me how many currencies I can hold?", "My card payment has not been withdrawn from my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I make an account for my kids?", "pos": "Is there an age limit to when my child can use these services?", "neg": ["Why is there a fee on my money transfer?", "I need to exchange foreign currency will i be charged?", "How much can I top up on my card?", "Do you have any fees if I want to add money using an international card.", "Why is my physical card not working?", "Can this app be used to exchange currencies?", "I did a transaction to a wrong account!", "I would like to know the countries you are offer services in?", "I deposited money in the form of a cheque, but my balance has not increased.", "Why isn't my balance updating after depositing cheques and cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an age limit to open an account", "pos": "Is there an age limit to when my child can use these services?", "neg": ["Can you deliver the PIN separately?", "Did I do something incorrectly? Where is my top-up?", "I tried to deposit a cheque into my account and it is not letting me.", "Is a SWIFT transfer acceptable?", "I've forgotten my app passcode completely.", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "How can I tell if someone else is using my card?", "I need to activate my card, how is that done?", "I need to update my phone number.", "Why isn't my refund shown on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to set up separate accounts for my kids?", "pos": "Whats the minimum age to have an account", "neg": ["Please tell me why I am having problems transferring to a beneficiary.", "Can you tell me what the cash withdrawal is in my statement?", "Do top-up limits exist?", "I'm interested in learning more about product refunds.", "I want to top up from my Apple Watch, can I?", "I don't understand why there is an extra €1 fee in my statement.", "Can you tell my why my funds transfer did not work properly?", "is there a limit for top up?", "Do I have a card PIN?", "How does a bank transfer for topping my account work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "We want to start a college fund for my daughter.", "pos": "How old does my daughter have to be to open an account?", "neg": ["what amount of time does it take for a transfer to reflect and be available", "Can I use the app without my phone?", "How can I go about getting a disposable virtual card?", "I want to get a Visa", "I reside in the US, but I want a card.", "What currency is supported for exchanges and holding?", "When I got cash I was charged an extra fee!  Explain!", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I would like to know why so much identity information is required?", "Do all ATMs accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a minimum age for having an account?", "pos": "Is my daughter eligible to open an account?", "neg": ["Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "My currency rate is inaccurate.", "Why do we need to verify a top-up card?", "I'm looking in the App and can't find my PIN, where should I look?", "What are the limitations on the disposable cards?", "When can I expect a transfer from Europe to go through?", "I believe my card has been compromised as there are funds showing that I did not receive.", "What are the maximum amount you can do for auto top-up?", "How do I get unblocked?", "What is the price for an additional card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What age do you have to be to open an account?", "pos": "what is the age limit for opening a new account", "neg": ["What fiat currencies are used for exchange?", "I purchased something overseas and the incorrect exchange rate was applied.", "When I got cash, the exchange rate applied was wrong.", "My card has been lost / stolen", "How much do I need to pay for a transfer?", "Can I use my account without verifying identity?", "Tell me why I need top-up to be verified?", "It says pending status for my payment. Why?", "How can I find the source for my available funds and money?", "My card payment was cancelled.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to get an account for my daughter, can I do that?", "pos": "Can my children open an account?", "neg": ["What areas are cards delivered to?", "How many incorrect attempts cause card to be blocked?", "I want a refund on a direct debit.", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "I do not understand why my pass-code is not working.", "My account is showing a double charge.", "Is there a daily auto top-up limit?", "I need to order a new card, can you please direct me to the virtual cards?", "I do not want a VISA card.", "I want to exchange USD and GBP with the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do my kids have to be use this?", "pos": "What about my children?", "neg": ["I need my purchase cancelled.", "I completed a transfer that isn't showing up on my account.", "Do you do business in the EU?", "I got a message that I cannot name X as a beneficiary.", "I topped off my card is that something you will charge me for?", "On what do you base your exchange rates?", "I got a message that my transfer was declined.", "My address details have changed and I want to update them", "Is there a fee for currency exchange?", "Please help me!  My physical card isn't working right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My daughter needs to open account.", "pos": "Can I start an account for my kids?", "neg": ["Can you help me reset my passcode? I forgot it.", "Can I Transfer from SWIFT?", "how to get new card?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "I bought something and I take issue with the exchange rate applied.", "What is the current exchange rate?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "I don't remember my passcode?", "How can I receive verification for the source of my funds?", "Why can't I withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my daughter eligible to open an account?", "pos": "Is my child too young to sign up?", "neg": ["I thought you guys offered free transfers. Why was I charged?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "My exchange rate is wrong when I get cash.", "Where can I find my card PIN?", "The activation process did not work, please help?", "What can I do to make my physical card work?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "Help me please, My Apple Pay American Express top up does not work.", "Help! I made a transfer in error and need to cancel it before it's complete!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old can one use your service?", "pos": "what is the age limit for opening a new account", "neg": ["My phone is missing.", "Can you tell me what cards and currencies you support?", "Why was I charged a fee for transferring money", "Google pay top up not working.", "Why hasn't my cash been deposited yet?", "I want to add money to my international card, so are there any fees charged to do this?", "How long does a transfer take?", "i need to know about exchange rates", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "I don't have my mobile device and am unable to make the payment because I forgot my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hold old do my kids have to be to use the service?", "pos": "As my kids get older are they able to get set up with their own accounts?", "neg": ["I want to top up my account by a bank transfer, but will I be charged?", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "phone is gone, what should i do", "Can you tell me where to find top up by cash deposit?", "Why am I not seeing the check I deposited this morning in my account?", "How do i authenticate a top-up card?", "I got charged for with a fee for paying with my card.", "Can you tell me why my transfer declined?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "\nWhich cash machines will allow me to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have any accounts for children ?", "pos": "My son has just turned 13, is he old enough for an account?", "neg": ["Is my transfer pending?", "I deposited a cheque, but my account balance stayed the same.", "Why is the exchange rate different than expected on my transaction?", "I was unable to transfer money from my account.", "When exchanging, how much are the rates?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "Please provide details on how to top up my account using transfer option", "Can I specify a day for my card to be delivered?", "What can I do about a direct debit transaction on my card that I didn't make?", "Do physical cards cost money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do kids have to be to open an account?", "pos": "If I want my son to have his own account is that possible?", "neg": ["What's your refund policy if I bought an item from you?", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Why can't I withdraw cash?", "Why would my card payment be cancelled?", "Visa and MasterCard, can I get them both?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "There was a transaction this morning that I'd like to reverse.", "How can I Use thereto-top option?", "I may need to dispute a Direct Debit payment.", "I cant prove who I am"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want my son to have his own account is that possible?", "pos": "What is minimum age for an account?", "neg": ["It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "It's not letting me transfer money to my beneficiery.", "I need to see where my money came from.", "I can't figure out how to unblock my pin number. Can you help me?", "Please tell me the steps to verify my identity.", "What do I do if my smart phone was stolen?", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "I need to move money from another bank to this account.", "How long does it take for cash withdrawals to hit my account?", "How do I top-up while traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I open an account for my children?", "pos": "Is there an age limit for opening an account?", "neg": ["Is getting my identity verified required before I can use my account?", "My top-up was just cancelled.", "How do I transfer funds directly from my credit card?", "am afraid someone may have gained access to the info on my card.", "How long will a transfer from Europe take?", "How can I check if I have received a refund if it is not yet on my statement?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "Why is it necessary to verify the top up?", "Can I track the card you sent to me?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At what age can a person open an account?", "pos": "From which age can my kids use your service?", "neg": ["I've transferred money into my account but the balance is the same", "Tell me about the limit for top ups.", "My top-up hasn't happened yet.", "I punched in the wrong pin too many times and I'm locked out.", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "I just initiated a transfer but I'd like to cancel it.", "Why is there a random payment in my statement?", "I'm not able to verify my identity.", "Do you deal with EUR?", "The exchange rate is incorrect for my cash withdrawal transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have any age limit?", "pos": "What is minimum age for an account?", "neg": ["My order hasn't shown up yet, what can I do?", "Is there a maximum for top-ups?", "My top up isnt working", "Are there any specific cash machines that I have to go to in order to change my PIN?", "I'd like to get a Visa card, please.", "What's the top-up limit?", "There is a direct debit payment I don't recognize.", "How quickly can you get me my card?", "I've never been to that store.  That's a fraudulent charge.", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any age limit?", "pos": "Is there a possibility to open an account for my sons and daughters?", "neg": ["When will it be delivered to the US?", "What do I need to do to perform identity checks?", "Are there a certain amount of transactions i can do with one disposable card?", "Do i have to wait to get the pin or can i set up a pin", "What currencies are approved to add money?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "How do I use disposable cards?", "The exchange rate for my cash withdrawal was incorrect", "How do you decide what your exchange rates are?", "I was charged an additional amount of money for making a purchase with my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I open an account for my children?", "pos": "How old do you have to be to open an account?", "neg": ["The app says I got cash from an ATM but I didn't", "A transaction posted twice to my account.", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "I'm not happy with service and would like to delete this account.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "I believe my top up is still pending", "What is the procedure for an expired card?", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "Why is it required to verify my identity?", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the age limits for your service?", "pos": "what is the age limit for opening a new account", "neg": ["I am unable to access my app due to forgetting my passcode.", "Should I complete my security verification before I can use my account?", "how many uses are the disposable cards good for?", "Where is the transfer that I did?", "Why was my cash withdrawal cancelled at the ATM?", "Everytime I try to prove my identity it won't let me.", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "My phone is missing.", "My card needs to be activated.", "How do you come up with your exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What would the age limit be?", "pos": "How old do I need to be?", "neg": ["I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "Can I get a physical card for free, or is there a charge?", "What information do I need to see my source of money?", "Can you explain to me why a cash withdrawal shows up as pending?", "I'm still waiting for my card that was issued a week ago. What should I do?", "How do I fill out the identity check?", "Unsure how to provide my identity.", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "Why has my deposit in the ATM not cleared yet?", "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an age limit to when my child can use these services?", "pos": "Is there a possibility to open an account for my sons and daughters?", "neg": ["How many different currencies can I hold money in?", "Do you charge anything for topping up?", "Why would my card payment not work?", "How can I exchange USD and GBP in the app?", "Why has my card payment been reversed?", "My top-up was rejected by an app.", "would I need to pay extra for exchanging currencies?", "Is it possible to exchange currencies on the app?", "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "Is it possible for me to track the card is was mailed to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do you need to be to use the banks services?", "pos": "How old do I need to be?", "neg": ["Why would a merchant revert a card payment?", "Why is the exchange rate on my card wrong?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "What's the phone number to freeze a card?", "I attempted a transfer, but it failed.", "Do the disposable cards have any restrictions?", "I got a transfer fail message, but no explanation of why-- what happened?", "Can I receive payment in another currency?", "I sent a payment, but the person I sent it to says they don't have it", "why did my payment revert"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I open an account for my offspring?", "pos": "What is the appropriate age for my child to be able to open an account?", "neg": ["How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "How do I change my pin while traveling?", "I was charged more than once in a single transaction", "I don't understand why I'm being charged for using my card.", "I want to transfer a sum of money from another bank account I have into this one", "Where can the cards be delivered?", "Even though I made a cash deposit, I am not seeing it in my account.", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "I just topped up, and the app denied it.", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old must I be to open an account?", "pos": "I want to open an account for my child.", "neg": ["Card payment has be declined.", "What is this $1 charge on my account?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "How to receive the actual card", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "I was overcharged one extra pound!", "I'm looking at my statement, and my refund is not on there.", "I paid with my card so so why was I charged a transaction fee?", "How can I tell what foreign exchange rate I will get?", "How do i set up auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to open an account for my kids can I do that?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["Is it possible for me to give my daughter a second card for this account?", "why isnt my cash withdrawal showing", "I am unhappy with an item I bought. How do I get a refund?", "Where is the verification code display?", "How do I access the option to top up?", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "What steps do I have to go through in order to activate my new card?", "Why isn't my beneficiary allowed?", "Can you explain why my payment was charged a fee?", "How much is the charge for a foreign currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do you have to be?", "pos": "Do you have to be 18 to make an account?", "neg": ["My card hasn't been working for even small transactions today.", "Card payment still pending.", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "Are there any restrictions to where I can use my card?", "What fiat currencies do you support?", "What do I need to know about topping up?", "Why is my ATM cash withdrawal not working?", "Show me how can my friends top up my account.", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "What should I do if my physical card isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What about my children?", "pos": "What is needed for my daughter to open an account?", "neg": ["Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "WHAT IS THE REASON FOR THAT", "Is it simple to transfer money using my credit card?", "Why was a fee added to my bill when I used my card?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "What do I need to do to get my new card which I have requested 2 weeks ago?", "When will my transfer finish pending?", "Why use a disposable card?", "What do you charge for an exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old does one need to be?", "pos": "Am I able to open an account for my children?", "neg": ["What currencies can I use to top up my account?", "I want to top up by using a credit card, which ones do you support?", "Can I track the card you sent to me?", "Should I complete my security verification before I can use my account?", "My top up did not go through yet.", "Are transfers not free? I didn't know I would be charged for transfers.", "Where am I able to get my PIN unblocked?", "Why is this beneficiary being rejected?", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "The passcode isn't working for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get an account for my child.", "pos": "From which age can my kids use your service?", "neg": ["I just replaced my phone so do I have to make a new account?", "I am still waiting for a the cash I deposited this morning", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "How do I get my money back for something I bought?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "I didn't know I was going to get charged to use my card.", "What do I do with my \"decline\" message on a transfer?", "I am being charged the wrong amount on my card.", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "Where is my recent refund in the my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way I could open an account for my daughter?", "pos": "How old does my daughter have to be to open an account?", "neg": ["What is the procedure for activating this card?", "I'm looking in the App and can't find my PIN, where should I look?", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "I couldn't make a transfer because it was declined", "I need to transfer something to China. It is urgent. How many days will it take to get there?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "What happens with the duplicate charge in my account?", "Are there directions to get a new passcode if I forgot mine?", "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "How long will a transfer from China take? I need to transfer something from there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the minimum age to have an account", "pos": "Do you have an age limit?", "neg": ["How long will it take to deliver to the US?", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "What is the reason that my top-up is still pending?", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "Can someone in the US have a card?", "What steps do I need to take to exchange currencies?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "Am I able to get a refund for something I bought?", "what is the fee for a transfer into my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are there age requirements", "pos": "What is your age limit?", "neg": ["I tried topping up my account but it failed, can you help me?", "How do I unblock my card?", "Are purchases returnable for full refund?", "I noticed an extra pound charge?", "My transfer is failing when I try to do it.", "I deactivated my card but would like to reactivate it.", "My pin isn't here yet", "Will there be a charge for topping up by account with a SEPA transfer?", "who do I talk to, to cancel a transfer?", "My top-up didn't go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "From which age can my kids use your service?", "pos": "Is there an age limit for opening an account?", "neg": ["I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "If my card becomes expired what can I do?", "I couldn't get money from the ATM", "Will my friends be able to top up my account?", "Do I get charged for withdrawals?", "There are funds showing in my app that I did not receive.", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "I can't use top up on Google Pay.", "If I want to select a new PIN what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my child too young to sign up?", "pos": "How old does my daughter need to be to have her own account?", "neg": ["I want to transfer money with my credit card.", "I think my top-up has failed.", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Why is there some cash that I did not deposit in my account?", "I prefer Visa, can I get that instead?", "What is the top-up limit on my cards?", "what is the exchange rate for foreign ATMs", "Is there any way I can get more physical cards to use with my account?", "Where can I change my PIN?", "Is there a specific date i can have it delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My son has just turned 13, is he old enough for an account?", "pos": "Do you have to be 18 to make an account?", "neg": ["My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "How can I create another card linked to this account?", "I tried my PIN too many times and now my card won't work!", "I can't find my PIN anywhere.", "Where is my pin? I don't have it yet", "Can I quickly send a transfer from China?  How long will it take?", "I just pulled money out of the ATM and was charged a fee, WHy?", "I think I got charged twice for the same thing", "I want a disposable virtual card, how do I do that?", "Is my card frozen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a possibility to open an account for my sons and daughters?", "pos": "As my kids get older are they able to get set up with their own accounts?", "neg": ["How do I know what my account is set to, I am paid in GBP?", "Is there a top charge for US cards?", "Is there any way to see my card in the app?", "How long does it take for me to get my new card?", "What do I do if there is an electronic debit that is not correct?", "I can't find the money I just added to my account.", "What card types can I choose from?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "Top up is not working even though I have my AMEX in apple pay.", "This stupid system is not letting me prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do my kids need to be to use your service?", "pos": "Do you have an age requirement when opening an account with your service?", "neg": ["Why is there a payment showing twice?", "Where do I access the auto top-up function?", "Where do I go to activate my card?", "Can I use a transfer to receive my transfer?", "How can I go about ordering a virtual card?", "Is there any fees associated with receiving money with this account?", "How do I top up with a cheque?", "It's been a week since I ordered my card and it's not here. Please help?", "Is my new card activated?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are age requirements for opening an account?", "pos": "Do you have an age limit?", "neg": ["What is the current exchange rate?", "Can you tell me why I haven't received my new card yet?", "There's a cash withdrawal I am certain I did not make", "My accounts been charged a payment for something I didn't make.", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "wheres my pin", "What cards do you accept to top up my account?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "Is it free to transfer money or is there a fee?", "A transfer to my account was denied."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My daughter needs an acount.", "pos": "How old do you have to be to open an account?", "neg": ["I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "What do I do when a charge has been made that I did not make?", "How do I use a check to top up?", "Is it possible to cancel a transaction?", "What are the disposable cards used for?", "I'm trying to verify my top up card, how do I do that?", "How do i verify my card?", "Why did I get charged more for using my card?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "What's the process to receive a second card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get an account for my daughter?", "pos": "May I get an account for my daughter?", "neg": ["Do I have a Visa card as an option?", "Visa and Mastercard can both be received from you?", "Will I need a new card or can I put my old card back into the app?", "Why hasn't my account updated?", "I believe that a card payment I made was cancelled.", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "There is a fee from a transfer that is not supposed to be here!", "How do I find the code needed in order to verify my top-up card?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "Can I have my money refunded for an item"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I open an account for my children?", "pos": "Can I make an account for my daughter?", "neg": ["Do you only use Visa or do you have Mastercard too?", "Why did the transfer fail when I attempted to do it earlier?", "Can you tell me where my funds come from?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "What went wrong when I tried to do my transfer?", "There is a cash withdrawal in my account that isn't mine.", "There is unexpected money in my account.", "Which currencies will you exchange?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Why did you charge me for taking out cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my daughter make an account?", "pos": "How old do you have to be to open an account?", "neg": ["I did not have the right exchange rate applied to my situation of pulling out cash", "still need to get card pin", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "What should I do if my card doesn't work?", "Does it cost anything to top up?", "I was attempting to top up with my card but the money has vanished!", "My address details have changed and I want to update them", "I don't recognise a Direct Debit payment", "I transferred some money recently and saw a fee on my account, what's that for?", "What are my payment options?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is needed for my daughter to open an account?", "pos": "What is the appropriate age for my child to be able to open an account?", "neg": ["There is an extra $1 charge on my statement, why is that?", "What is limit of disposable cards  I can make per day?", "I am being charged a pound out of nowhere. What is this?", "I just got my card and cannot get it to work.", "I used an ATM and there was an extra charge.", "If I exchange currencies frequently, is there a discount?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "Can you please explain how to transfer money using the bank transfer process?", "Why did I get charged for a transfer?", "What is the auto top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do you have to be to open an account?", "pos": "Do you offer account services for children and teens?", "neg": ["Using your app, would I be able to exchange between USD and GBP?", "Why is my beneficiary not being allowed to get payment services?", "Can I order a new card by phone?", "Is there a fee for making a payment? If so, let me know why.", "Tell me how to top up my account using bank transfer.", "Why hasn't the money I transferred into my account shown up yet?", "Are extra cards free?", "I see a $1 charge in a transaction.", "I happened to forget my password", "I have used all my PIN tries, what now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would it be possible to open up an account for children?", "pos": "Do you have a limit for someone's age?", "neg": ["I had to pay money for paying with my card.", "Are there any restrictions for the disposable cards?", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "why are all my identity details required", "The card payment didn't work", "Can I use your app to exchange USD for GBP?", "Do you know the rate of exchange?", "Was I charged more than I should of been for a currency exchange?", "There are duplicate transactions on my account", "I'm not sure what I need to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an age limit to get an account?", "pos": "Do you have an age requirement when opening an account with your service?", "neg": ["Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I couldnt get cash in an ATM", "How do I obtain a second card?", "Do I need any kind of proof for the identity check?", "Why did I not get the amount I specified at the ATM?", "How long does it take for pending to go through", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "I could not get the ATM to work", "Why didn't my top up work?", "Is exchanging currencies a feature of the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "As my kids get older are they able to get set up with their own accounts?", "pos": "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "neg": ["My card needs to be activated asap", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "When did you send me my new card?", "I went to top up my card and it was cancelled.", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "Why will my transfer not go through?!  Keep getting an error message.", "I am planning activating my card was it possible?", "I believe there is a mistake because a payment I didn't make shows in my app.", "How can I check on the delivery status of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit for age?", "pos": "Do you have an age limit?", "neg": ["Why is there a verification to identity", "How can I top up using google pay?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "I don't have my card in 1 week.  Should I be worried?", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "Tell me how to delete my account.", "i have tried everything to complete a transfer but can't, what should i do next", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "When will my card come? I need it as soon as possible!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I make an account for my daughter?", "pos": "Do you have to be 18 to make an account?", "neg": ["Am I allowed to change my PIN anywhere?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "What's the top-up limit?", "Why did I have to pay extra because I paid with my card?", "I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?", "Is there a charge to use a Top up card in the US?", "Why won't my transfer go through?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "I messed up and made a transaction using the wrong account.", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my 8 year old grandson open an account at the bank?", "pos": "May I get an account for my daughter?", "neg": ["Is there somewhere I can send a check to add to my account?", "What's wrong with my card? The clerk at the grocery store said it was declined.", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "I made a cash deposit to my account but i don't see it", "I just got a new card how do I get it to start working?", "Which foreign currencies do you accept for adding money?", "I don't know where my phone is.", "There is a fraudulent payment!", "There is a strange card payment I don't recognise.", "Why is this beneficiary being rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the minimum age limit?", "pos": "Do you have to be 18 to make an account?", "neg": ["Please provide me a list of ATMs that accept my card.", "how long does it take to reflect in my balance a top up", "I have an unauthorized charge.", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "Is there a way I can get a Visa card?", "Will I be charged for receiving the money?", "The refund doesn't show in my account", "What fiat money can I used in the exchange and holding?", "Will I be charged a fee to top up using a debit or credit card?", "How can i make my card active?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do I need to be?", "pos": "May I get an account for my daughter?", "neg": ["If I can't choose my card type will I be able to use it everywhere?", "I don't have my passcode to access the app.", "I don't understand why there is an extra €1 fee in my statement.", "In which stores can I shop with this card?", "Can I change my details because I moved?", "Why has my top-up not worked?", "What are the fees for using transfer to top off my account?", "What's taking so long for this payment to go through?", "daughter needs card, how do i add her", "Can I top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for setting up and account for my child?", "pos": "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "neg": ["What do I need to do to receive my payroll in the account?", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "Can you tell me how transferring money into my account works?", "What kinds of cards can I use to top up?", "How much can I top up in a day?", "Can you change the rate for the item I bought in a different currency as it is wrong?", "I received a fee for obtaining cash, is this correct?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "I was wondering why my payment hasn't gone through yet, its been a while.", "Please delete my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is minimum age for an account?", "pos": "What is the age requirement?", "neg": ["How can I find out the source of my available cash?", "I've been waiting since Friday, where is my money?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "I'm unhappy with the exchange rate your cash transactions.", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "Can someone please explain to me where my source of funds came from?", "I tried to make a transfer but it failed. will you tell me why?", "How do I replace my card?", "When I received my cash; they had my exchange rate incorrect.", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a limit for someone's age?", "pos": "Do you have an age requirement when opening an account with your service?", "neg": ["What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "There is no way for me to prove my identity.", "Why would I need a disposable card?", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "Which cards do you support for top up?", "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "The transfer I tried to make failed.", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "I didn't withdraw the amount of cash that is showing up in the app.", "How long until my new card gets here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the age limit for opening a new account", "pos": "Can I start an account for my kids?", "neg": ["My transfer still says pending", "I tried to make a transfer but it failed. will you tell me why?", "How much does each transfer cost?", "how do i get into my account and edit my details", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "There is a direct debit payment that I did not make.", "What do I do to close my account?", "Can I add money to top up my account via a bank transfer?", "Why is it necessary to verify the top up?", "Help me please, My Apple Pay American Express top up does not work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I start an account for my kids?", "pos": "Am I able to open an account for my children?", "neg": ["is there a frequent currency discount?", "May I change my PIN?", "Help me.  The passcode doesn't work.", "My top-up has been reverted and I would like to know why.", "Why is top up not working if I use my American express with my apple pay?", "Is getting my identity verified required before I can use my account?", "I need my card to be activated right now.", "I withdrew cash and was charged. Why?", "What is this fee for transferring money?", "My currency rate is inaccurate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an age limit for opening an account?", "pos": "How old does my daughter have to be to open an account?", "neg": ["When I got my cash, the amount was not what it should have been, based on the exchange rate.", "Will my new card work outside of the EU?", "My rate of exchange was wrong.", "What are the rules for a top-up?", "What kind of ATMs would this card be accepted at?", "How do I change the details in my account?", "Why can't I see my refund in my statement?", "How do I verify my source of funds?", "Is there a auto top-up option?", "My card got blocked, how do I reset?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many years old do I have to be?", "pos": "What is the age requirement?", "neg": ["I need to update my address.", "Will you assess me more fees if I top up with an international card?", "Please explain why the funds I added were returned to my account.", "What is your opinion on the exchange rate?", "Will this card work all over the world?", "I bought a product a week ago, but may need to return it.", "Are there limitations to what currency I can hold?", "I transferred money but the recipient does not see the funds in their account?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "Why was I unable to finish this transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the age limit for an account?", "pos": "May I get an account for my daughter?", "neg": ["Is it possible to obtain both a Visa and a Mastercard from you?", "The transfer was accepted but now it's stuck on pending. When will it go through?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "What ATMs use this card?", "How soon will my balance be updated to reflect my transfer?", "Do I get Visa or Mastercard?", "What should I do when my card reaches its expiry date?", "What can I use to receive my salary?", "what is going on with my cash withdrawal? the exchange rate is wrong", "My top is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I set up an account for my children?", "pos": "What's the youngest I can be to open an account?", "neg": ["I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "My address is incorrect on my file.", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "Please list what fiat currencies are supported for both holding and exchanging.", "I was trying to top up my account and it isn't working", "Do I get  a mastercard and visa?", "Is there a limit to how much I can top-up?", "is there a reason i need to verify top up", "Why am I missing my refund", "There was an extra charge when I used my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the appropriate age for my child to be able to open an account?", "pos": "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "neg": ["I think that my card has been stolen!", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "Can I get a physical card", "I am confused why there is cash I did not accept in my account", "I have a duplicate charge", "I put money in my account a week ago but its still not there, what is happening?", "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "The amount of money I pushed at the atm machine did not come out of the machine.", "Why am I not allowed to verify my id?", "I would like to change my personal details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At what age can I open an account?", "pos": "I need to set up an account for my daughter, how would I do that?", "neg": ["What is the extra fee that showed up on my card?", "I'm still waiting on a payment", "I did not get enough cash", "What is the maximum transactions for one disposable card?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "can i deposit a check here?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "Are physical card available?", "Please explain why my top-up hasn't been processed yet?", "How come I got charged extra for withdrawing cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to open an account for my children?", "pos": "What's the youngest I can be to open an account?", "neg": ["I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "I think the exchange rate for the cash I withdrew was wrong.", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "Why hasn't my payment gone through?", "It says pending status for my payment. Why?", "Will I get Visa or MasterCard?", "What factors effect the exchange rate?", "Can you  tell me how to get AUD not GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my children open an account?", "pos": "How old do you need to be to open an account?", "neg": ["Why does it matter that I prove my identity?", "What countries are getting support?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "I see a reverted payment on my account. Why has this happened?", "When I look at my statement there is an extra fee, that is for what?", "How long will a transfer from Europe take?", "why hasnt my card come in yet?", "My card won't let me withdraw money.", "Why won't you accept my payment? I keep trying with this card and it's not working.", "I tried to get funds in hard cash but it was rejected!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have to be 18 to make an account?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["Do you know how I can verify that I did a top-up to my card?", "Why am I charged a fee when using my debit or credit card?", "Where is my missing cheque I deposited?", "How long should I wait for top up go go through ?", "Do cash withdrawals cost anything?", "Why was I charged more than I should have been?", "Am I able to order a disposable virtual card?", "How can I revert a transaction from this morning?", "I have a transaction showing up more than once.", "can i go into my app to find my pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old does my daughter have to be to open an account?", "pos": "May I get an account for my daughter?", "neg": ["My phone was stolen, what should I do first?", "how do i find out about transfers", "How do I change my account details?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Is my PIN sent separably?", "Is there a way I can check on the card on route to me?", "I don't remember my password", "why can't my beneficiary make transactions?", "Please help me change my PIN.", "how can i get it to add money automatically while travelling"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to open an account for my child.", "pos": "What is the age requirement?", "neg": ["How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "I need to verify my funds.", "How long will it take my card to get here?", "I want to op up my account by using bank transfer. How do I go about it?", "Are there any restrictions to where I can use my card?", "I don't know where this debit transaction on my statement came from.", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "I believe that a card payment I made was cancelled.", "What's going on? My card wont accept any transactions.", "When will my balance reflect a deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have young kids. Can they use this service?", "pos": "What are the age requirements for service?", "neg": ["I could only take the amount of money that was available to me which was less then I expected.", "Does the top-up need verified?", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "I think a payment I made with a card was cancelled.", "There is not a refund in my statement.", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "I see cash withdrawal activity in the app that is not mine.", "Is there a way to lookup where funds came from?", "I want to use auto top-up. Is there a limit?", "I tried to get cash in the ATM but it was not approved"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the age requirements for service?", "pos": "I need to set up an account for my daughter, how would I do that?", "neg": ["what is the correct exchange rate for getting cash", "What currencies are approved to add money?", "Why is my top up not completing?", "How fast can I transfer something from China?", "Tell me why my transfer is pending.", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "My payment has not been accepted.", "I have an unknown debit charge in my statement, why?", "What is the fee for a cash withdrawal?", "WHAT IS THE SOLUTION OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old does my daughter need to be to have her own account?", "pos": "Do you offer account services for children and teens?", "neg": ["I have a cash withdrawal that says it's pending, why?", "I am traveling, what can I do to set up auto top-up?", "How do I update my address?", "Why can't my transfer complete?", "Where are the cards transported to?", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "There is a withdrawal waiting.", "My statement contained a one pound extra fee", "What do I do if the ATM swallowed my card?", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How old do you need to be to open an account?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["Is there a reason my top-up has been cancelled?", "Could you assist me in finding my lost card?", "Do I need to set a limit on auto top-up?", "I was not able to receive the correct amount of cash.", "Please help me.  I don't know my code to get into the app.", "Is the top-up amount unlimited?", "Could not complete transfer, states 'declined'", "I believe that my card has been stolen!", "What ATMs take this card?", "What happened to my top-up? I think it was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have an age requirement when opening an account with your service?", "pos": "I need to set up an account for my daughter, how would I do that?", "neg": ["In what places can I use my card?", "How long will an urgent transfer from China take?", "Is there a way to lookup where funds came from?", "Which cards are accepted for topping up?", "How long does it take for me to get my pin", "I found a transfer fee - is that correct?", "What is the maximum transactions for one disposable card?", "I transferred money and it hasn't come yet", "I am not comfortable verifying my indentity.", "Are there ATM fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer account services for children and teens?", "pos": "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "neg": ["What I topped up was reverted by the app.", "Are there virtual disposable cards?", "Why wasn't my payment to beneficiary X approved?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Is there a limit to using a disposable virtual card?", "I wanted to know why my transaction didn't go through.", "Do you have any card fees if I want to add money using an international card?", "can i verify my identity i the app", "I was wondering why my card was declined", "Was I charged extra for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to set up an account for my daughter, how would I do that?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["What flat currencies do you support for holding and exchange?", "Will you charge me more if I top up with an international card?", "What should I do if I want to get another card for someone in my family?", "How can I receive money from someone?", "Please help me get a refund?", "Is there a way to track my card?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "Please let me know how to place an order for a virtual card", "Is it right that I've been charged for transferring money?", "My payment for my card is not working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I get an account for my daughter?", "pos": "What is your age limit?", "neg": ["Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?", "I have a cash withdrawal that says it's pending, why?", "Can I directly deposit my salary to this account?", "i needed money for a night out with the girls but i was declined, why?", "There's a payment with my card that I didn't perform. I don't know that name shown.", "Can cards be dispatched on a specific date?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Help me please, My Apple Pay American Express top up does not work.", "my transfer isn't there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the youngest I can be to open an account?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["I would like a virtual card...how do I get one?", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "The app is showing a direct debit payment that I never made", "How long is delivery to the US?", "How do I top up with cash?", "My card was rejected", "How long do transfers from Europe take?", "I withdrew cash and I think the exchange rate is wrong.", "What do i do to get a physical card?", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the age requirement?", "pos": "What is your age limit?", "neg": ["Can I order a card?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "You provide support in what countries?", "Is there a limit on the number of times I can use a disposable card?", "new customer and filling gas for the first time today, not working,", "I want to top up from my Apple Watch, can I?", "Can you tell me when my money transfer will go through", "I got less cash than what I specified for through the ATM.", "Can i use this card at any store?", "Today I used my card at a restaurant and it was declined. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["Can both a Visa and Mastercard be received from you?", "I have a transaction that shows multiple times.", "My top-up was declined", "Why does my transfer still say it is pending?", "What is the process for getting an actual physical card?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "What is the $1 transaction on my account?", "what is this charge i didnt do it what can i do", "When will I get my money? It's been too long.", "What is the dollar that I have pending on my statement there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have an age limit?", "pos": "What is your age limit?", "neg": ["I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "How do I get my card to work?", "My card data has been exposed.", "Why didn't I get the amount I requested at the ATM?", "Why do I need to verify my identity?", "My account isn't showing the refund", "How do I complete the ID check?", "My exchange rate isn't correct.", "Are there any restrictions on the disposable cards?", "Do all ATMs accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your age limit?", "pos": "I have kids and I'm curious at what age could they start to use your service.", "neg": ["I have an outgoing transaction", "what is a virtual and how do i get one", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "Will it take more than 3 days for my transfer to reach my account?", "How long does a transfer from the US take?", "What should I do since my card is trapped in the ATM?", "Why did I get a fee for getting cash?", "The exchange rate applied is wrong for my international purchase.", "What steps do I do to transfer money using my credit card?", "Why won't my transfer go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to reset my PIN?", "pos": "How do I unblock my card?", "neg": ["Are there any extras for exchanging currency?", "Some cash withdrawal that I didn't make showed up in the app.", "My card shows a cash withdrawal I don't recognize.", "I got charged twice", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "Why was the exchange rate so wrong when I bought something!", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "Can I verify my identity?", "I still want to use my account but haven't verified is that OK?", "I think there is a mistake.  I am being charged twice."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "pos": "My PIN tries have run out. Now what?", "neg": ["I am confused about your fee structure and was disappointed to see a fee for my transfer.", "I can't log into my account because I lost my password", "can I top up an apple pay?", "Are you okay with exchanges to EUR?", "Help! I need to transfer something to China.", "Why is there a fee associated with card use?", "I would like to know how exchange rates are calculated when transferring funds.", "Can you explain why my payment was charged a fee?", "I would like to get a few more physical cards.", "How can I transfer money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was blocked by using the wrong pin too many times, can you help me?", "pos": "If my PIN number is rejected, how do I solve it?", "neg": ["How long does it take for money to reach my account?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "My preference is Mastercard.", "the exchange rate for my withdrawal is wrong", "Are you located in other countries?", "The card payment is declined.  Please inform me why.", "It has been a couple of hours but I do not see my balance updated, can you help?", "I tried activation my card and it didn't employment", "I thought you guys offered free transfers. Why was I charged?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I unblock my pin using the app?", "pos": "Can you unblock my blocked pin?", "neg": ["I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "why have I got a pending transfer? I'm confused!!", "I went to top up my card and it was cancelled.", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "How do I verify the top up?", "I see a duplicate payment.", "I need help verifying my identity.", "what steps do you take to check identity", "Why is the cash transaction still showing as not completed?", "Why has my card been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "pos": "What is the procedure of unblocking my PIN?", "neg": ["I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "i do not know what this charge is for", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "I must verify the source of my funds", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "Please help me find my top-up verification code", "I need more assistance with how to activate my card.", "Where is my refund? it appears to be missing.", "At what cash machines can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use app to unblock my card?", "pos": "I managed to drunken block my card :(( Help!", "neg": ["Why am i being double charged for something?", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "Can you check the exchange rate on a cash transaction I did overseas", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "I would like to return my purchases", "Can I add money in intervals to my account?  I will be traveling.", "I received an extra charge for using the card. Why?", "Weird Direct Debit payment", "There is a fee from a transfer that is not supposed to be here!", "I have a payment that shows twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must have entered my PIN wrong.", "pos": "What's the web address to unblock my pin?", "neg": ["If my phone was stolen, do I need to do anything?", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "Has there been any activity on my card today?", "Is there a limit on making disposable cards?", "When I use my card, it says decline?", "My identity verification is not working.", "Can I get a refund?", "How do I find out my source of funds?", "I tried to transfer some money and it hasn't done it yet - what's going on?", "How do I initiated a bank transfer to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me unblock my account.  I entered the PIN wrong too many times.", "pos": "My PIN is locked, how do I unlock it?", "neg": ["I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "When I received my cash, the exchange rate was wrong.", "I see a payment on my statement for  a place I didn't make a purchase at.", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "Money was transferred to me and I am unable to see it", "I want to hold and exchange fiat currencies, what can I use to do so?", "My top up isn't in my wallet.", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "Is my card denied anywhere?", "Does it cost extra to send out more than one card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I entered in the wrong PIN.  Please help me unlock my account.", "pos": "What do I have to do to get my PIN unblocked?", "neg": ["Why is the payment showing as pending from things I bought this morning?", "I believe that someone is using my card without my knowledge!", "I believe there is a mistake because a payment I didn't make shows in my app.", "My card is missing.  Please help.", "Can I choose from either Visa or Mastercard?", "Are there any limits to were my card is accepted?", "I visited the ATM but got less money than what I requested. Why?", "I transferred money to my account but it is not showing.", "If I don't have all my documents can they still verify my identity?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I forgot my PIN?", "pos": "What is the procedure of unblocking my PIN?", "neg": ["Can I top-up any amount?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "can I link a card of yours I already have?", "Is there a way to view the history on where my funds came from?", "Are there limits as to where my card will be accepted?", "Where did my money go? I'm not able to withdraw it from my ATM.", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Why did I get declined when trying to get cash?", "How long will a transfer from China take? I need to transfer something from there.", "Can you tell me my code to get into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My pin needs unblocking, unblock it please?", "pos": "I tried my PIN too many times and now my card won't work!", "neg": ["Do you accept Visa or Mastercard?", "Can you tell me how to tell where my funds come from?", "Where can I find a Mastercard ATM?", "There is  a charge I don't recognize.", "Why is my withdrawl to cash still pending?", "What do I do if my card has been lost or stolen?", "Could you please help me figure out why the seller has not received their money after I sent it.", "Why is it taking so long to update my balance transfer?", "where is card accepted", "Someone stole my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me unblock my pin which I put the wrong one too many times.", "pos": "I enetered the wrong information, I need my account unblocked How do I do that?", "neg": ["Why won't my card work anymore?", "Will my money be of equal value when I travel abroad?", "Do I get to have one of those virtual cards I've heard about?", "Why was I charged an extra pound?", "Reason for my card to decline", "Why does it matter that I prove my identity?", "How do I request the PIN?", "Is this app capable of exchanging currencies?", "A transfer has to be cancelled.", "What is my money worth in other countries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN was blocked.", "pos": "Can I reset my PIN if it is blocked?", "neg": ["How will I receive my PIN?", "How do I verify the top-up card?", "Can I get a refund on an item?", "what is this fee for transfering", "If my phone was stolen, do I need to do anything?", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "What should I do if I think that someone might be using me card?", "How can many disposable cards can I have per day?", "I have a pending money transfer", "How about disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot try my PIN anymore.", "pos": "I forgot my PIN and now it is blocked.", "neg": ["Can somebody else top up my account?", "I need two cards. Is this possible?", "My phone is at the hotel.  How can I use the app?", "When I tried to top up using my card, all of the money disappeared.", "The amount of exchange was not correct for the item i bought.", "When will I receive the card?", "My transfer didn't complete. Why can't I access funds?", "Can you tell me how to top up on my card?", "There is a pending payment on my account, what does this mean?", "I want to use my account before identity verification"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my pin and am blocked now. Can I reset it somewhere?", "pos": "I blocked my card by mistake, how do I unblock it?", "neg": ["My card has been lost! help!", "I just saw a fee on my account. When do these get charged?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "Why is it taking so long to update my balance transfer?", "My top up isnt working", "How do I activate my card, so that I can start using it?", "There are funds in my app that I did not receive.", "i put in money for vacation and its not showing. i need that money today, how long will it take", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my PIN blocked?", "pos": "Guide me on how to unblock my PIN", "neg": ["Why didn't my transfer work?", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "If I see a payment in the app that I don't recognize, what should I do?", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why wasn't my payment to beneficiary X approved?", "Can you explain why the ATM is giving me less money than what I asked for?", "I would like to receive instructions showing the verification process for top up cards..", "Cancel a transaction", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "How will I know my pin number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN has been blocked, what should I do?", "pos": "What's the web address to unblock my pin?", "neg": ["I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "my refund has not hit my account yet", "I tried to pay with my card and it didn't work", "What are the charges for recieving SEPA transfers?", "Please provide details on how to top up my account using transfer option", "When I got cash the exchange rate was wrong", "There was a problem with the exchange rate on a purchase.", "Is there a fee when I add money to my international card?", "Can I get another card?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for unlocking the pin?", "pos": "My PIN is locked, how do I unlock it?", "neg": ["Why can't I see my refund in my statement?", "I cannot see the card PIN anywhere?", "Where do I go to see the source of my available money?", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "I haven't received my card yet, how long does it normally take?", "Are there any restrictions on where I use this card?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "Why did the ATM give me less money than what I requested?", "Where do I pay with my card?", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I reset my PIN if it is blocked?", "pos": "If my PIN number is rejected, how do I solve it?", "neg": ["Why is the pending status on my cash withdrawal taking so long?", "I had to pay a fee when buying items with my card.", "I don't recognize what this payment on my statement would be for.", "How long does it take for a cash withdrawal to show?", "What countries can I use your services?", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "I need information explaining why my top-up failed to go through", "My top up is not showing up in my wallet!", "How long will it take to have my card mailed to me?", "Please check and let me know why my transfers are getting declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am blocked now because I entered the wrong pin, need help.", "pos": "Can someone assist me with explaining how I can unblock my pin?", "neg": ["what currencies can i use to add money to my account", "The ATM ate my card; how do I get a new one?", "What are the time frames for the money to be available in my account?", "Can you tell me how I would go about learning where my funds came from?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "I think someone may be using my card.", "Help me please, My Apple Pay American Express top up does not work.", "How many different currencies can I have my money in?", "There is a transaction showing up several times.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find PIN for my card?", "pos": "How can I reset my darned PIN number?", "neg": ["Would I have to pay anything if I need an additional card?", "Can I start an account for my kids?", "How come there is a $1 extra charge on my statement?", "Do I have an option between Visa and MasterCard?", "Whats the maximum disposable virtual cards?", "I tried to transfer but it was declined", "Can I get some help activating my new card?", "How do the foreign exchange rates work?", "I want to transfer some money from my other bank account into this one.", "Which currencies do you accept for adding money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN can't access my card, can you help?.", "pos": "My PIN seems to be blocked, help me access it?", "neg": ["Why are my transfers getting declined?", "I want to cancel a transfer I just made.", "I see a direct debit charge that I did not approve", "I have a duplicate charge", "who do I talk to, to cancel a transfer?", "I have a missing refund", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "My app says I withdraw funds from my account through an ATM.", "Since I just got married I need to change my name.", "I got charged for with a fee for paying with my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN number was incorrect, and I can't access it.", "pos": "I punched in the wrong pin too many times and I'm locked out.", "neg": ["How many days does it take for a transfer to go through?", "I need to stop a transaction that I made.", "Can I have a Visa card?", "My statement shows a strange direct debit.", "How much would I be charged for a transfer?", "Is there a limit to using a disposable virtual card?", "My phone has been lost or stolen", "Do you take SWIFT transfers?", "Will the transfer show up in my account soon?", "If I top-up by using a trasfer are there charges that applied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my PIN and now it is blocked.", "pos": "Where do I unblock my PIN?", "neg": ["I'd like to know how transferring my money into my account works.", "How long will it take for the money to reach my account?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "Why does my transfer say it is pending?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "My card is about to expire, what do I do?", "How long does it take for a money transfer to show up?", "Can I change my PIN remotely?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my pin too many times.", "pos": "My PIN is unlocked, what do I do?", "neg": ["Why isn't my cash deposit showing up in my account?", "What are the restrictions of the disposable cards?", "Hurry and refund me, I am waiting", "The amount of exchange was not correct for the item i bought.", "Is there a problem that makes my payments show pending?", "How long does it take for my top up to clear?", "Why is a payment I made reverted back to my account?", "i withdrew cash and dont see it reflected on the balance", "I was told to verify my identity, how do I do that?", "What are the charges for recieving SEPA transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would you please unblock my pin? I don't know why, but it's blocked.", "pos": "Can you unblock my pin because I put the wrong one too many times.", "neg": ["How is the PIN delivered?", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "When can I expect my card to arrive?", "I tired to get cash in the ATM but it was cancelled", "Can I have money of different country of origin.", "Will my card work at all merchant locations?", "Is there a fee for exchanging currency?", "Am I able to stop a transfer?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "There's something wrong on my bill. A transfer fee should never have been added."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you unblock my blocked pin?", "pos": "Where do I unblock my PIN?", "neg": ["Can you help me get a disposable virtual card?", "What stopped my transfer, from being accepted?", "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.", "Is there a reason behind why my transfer did not work?", "What do I do if the ATM swallowed my card?", "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "Is there extra fees for making a withdraw in a different country at a cash machine.", "where is card accepted", "How do I receive a virtual card?", "I am still currently waiting for the cash that has been deposited into the account this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I unblock my PIN in the app?", "pos": "How do I take a block off my card?", "neg": ["How would I use a bank transfer for topping my account?", "When I tried to access my cash, I wasn't allowed!", "My card was stolen. What do I need to do?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "i have been trying to add money with apple pay but it wont work, why?", "There is a refund missing.", "I have another card from the U.S. Will you be able to accept that one?", "Can I add a card that I just found (again) to the app?", "There is a payment done with my card which i definitely did not do.Never seen that name before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN is unlocked, what do I do?", "pos": "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "neg": ["My card payment's cancelled", "Do you work in Greece?", "Something's wrong my card won't work.", "My card failed to work when I was shopping in a store", "Is it possible for me to change my PIN number?", "The app doesn't think that I am myself", "Can I get a card? I live in the US.", "Change of location, need to change details", "Give me my card, I need it now!", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I managed to drunken block my card :(( Help!", "pos": "Where can I go to get my PIN unblocked?", "neg": ["When will my transfer process?", "I need to order a new card as my other one was stolen.", "Can I auto top-up as much as I want?", "I topped-up my account, but I don't think it went through.", "Is exchanging currencies one of your app services?", "How was I charged extra when I used my card to pay?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "Some cash was missing at ATM.", "I have a fee for cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I punched in the wrong pin too many times and I'm locked out.", "pos": "After inputting the wrong pin too many times, can you now help me unblock my pin?", "neg": ["I need to verify my funds.", "What can I do with a disposable virtual card?", "Why can't I withdraw money?", "Why cant I send money to a beneficiary?", "It's only been a few weeks my my top-up got cancelled", "I'd like like to know where I can order a virtual card?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "Why should I verify the top-up?", "I need to know what your exchange rates are.", "A transaction shows duplicate times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "pos": "I have exceeded all my PIN tries", "neg": ["I have foreign currency i would like to change how much will it cost me?", "How do I get my card to work?", "how long does it take for a transfer from Europe to go through?", "The ATM didn't give me the full requested amount", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "how long should I expect to wait for my card to arrive?", "what's my top-up verification code?", "Please tell me how to change my pin.", "How old does one need to be?", "I was unable to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "pos": "Is there a number to call to get my pin unblocked?", "neg": ["There is a payment that I was charged two times for.", "Help me activate my card.", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "What are the top-up fees for my card?", "I don't want to use this method to identify myself.", "Where did the  €1 fee in my statement come from", "Which foreign currencies can I get transferred into my account?", "How can I get my card out of the ATM?", "Tell me why I need top-up to be verified?", "I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my PIN was blocked?", "pos": "What do I do if I have exceeded all my PIN tries?", "neg": ["My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Visa or Mastercard?", "What would be a reason my transfer got declined?", "I can't see my Google Pay top up. Is it not working correctly?", "What method do you use for the exchange rate?", "Why is the exchange rate wrong for my cash withdrawal?", "Where is the option to top up with a cheque?", "Can I make transfers before my identity verification?", "Why did the ATM take my card and keep it?", "I sent payment with EU transfer and they still haven't received it. How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I got blocked for entering wrong pins?", "pos": "I attempted to enter my pin to many times.", "neg": ["Can I get an item refunded?", "My card has not come in the mail yet.", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "Where did my money go? I'm not able to withdraw it from my ATM.", "Transfer isn't working?", "Can you help me process a refund?", "What is the extra €1 on my statement for?", "Do I receive the physical card for free", "Why do I have to pay extra for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you unblock my account?  I entered the PIN wrong.", "pos": "I entered a wrong PIN too many times. How can I fix this?", "neg": ["Tell me about the card PIN?", "my balance has not changed, despite depositing a cheque", "I am planning activating my card was it possible?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "I am not in the UK can i get a card?", "I think the exchange rate for the cash I withdrew wasn't correct.", "How do I get refills to my card when I'm traveling?", "I want to top up my account with a cheque", "My order needs to be canceled.", "I want to top up by using a credit card, which ones do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I go to get my PIN unblocked?", "pos": "Help me unblock my PIN.", "neg": ["Will I know which exchange rate I will get?", "There is a payment I don't recognize", "Why do I see extra charges for withdrawing my money?", "Do the disposable cards have any restrictions on them?", "I cannot activate my card.", "What do I do if my card gets broken?", "How long will it take to receive my money from my transfer transaction?", "Does the app allowing exchanges between USD and GBP", "how do i dispute a payment I didnt make", "How do i request more physical cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot what my pin number is and now am blocked can you help me get in?", "pos": "My PIN seems to be blocked, help me access it?", "neg": ["I have an unfamiliar direct debit in my statement.", "Could you assist me in finding my lost card?", "My card got trapped inside an ATM, what should I do?", "Where are you cards supported?", "If my card is going to expire this month, do I need to order a new one?", "Shouldn't my new card be here by now?", "How do I verify my identity online", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I was declined when I tried to take out cash!", "What would the age limit be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't figure out how to unblock my pin number. Can you help me?", "pos": "Help me unblock my PIN.", "neg": ["I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "Is there an additional cost to exchange currencies?", "i need a refund right away but the funds aren't available in my account", "I purchased something abroad, and the exchange rate that was applied was wrong.", "Is a new debit card free?", "Please tell me what this direct debit in my statement is", "What is the limit on Auto top?", "The app is showing a cash withdrawal that I didn't make.", "Are the funds I requested from a merchant a few days ago in my account? I do not see them.", "Will I be able to top up by cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I unblock my card?", "pos": "Is there a number to call to get my pin unblocked?", "neg": ["How to activate Google Pay for top up?", "I was declined when I tried to take out cash!", "If I want my son to have his own account is that possible?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Am I able to top up with Apple Pay?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "How do I know if I will get my card, or if it is lost?", "why couldn't I use my card at a store?", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nHow do I unblock my PIN?", "pos": "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "neg": ["Could you explain why my card payment did not work?", "Is there a function where I can top-up automatically?", "Will there be a cost if I exchange currency?", "My statement shows charges for things I never purchased. Were my account details stolen?", "How can I know where my card will be accepted?", "There is a payment made with my card that I don't recognize at all.", "I have a charge I did not make.", "should i add money via bank transfer instead", "The balance has not been updated.", "If I need an additional card, is there a fee for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I blocked my card by mistake, how do I unblock it?", "pos": "I have exceeded the number of PIN attempts", "neg": ["Do I need to set a limit on auto top-up?", "Is it possible to get both Mastercard and Visa card from you?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "My exchange rate is wrong when I get cash.", "Do you support direct deposits from my employer?", "Where can virtual cards be ordered?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "What is the Top up rate charge for using a card in the US?", "Why is my refund not showing up on the statement?", "How does my top-up got cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN is not working, can you help?", "pos": "Where am I able to get my PIN unblocked?", "neg": ["My virtual card isn't working.", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "Do you have EUR currency available for me?", "My payment's stuck on pending.", "Can you please tell me how long it takes for the transfer to be available.", "My card was supposed to arrive, but hasn't?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Can I get a card although I'm not in the UK", "My phone is missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone help me unblock my pin?", "pos": "Can you unblock my pin because I put the wrong one too many times.", "neg": ["How do I find out how or where this transaction on my account came from?", "I've deposited a check in my account but the cash isn't showing as available.", "I need to make multiple disposable cards in a day.", "Can I convert currency with the app?", "There is a card payment that I'm not recognizing.", "I ordered my card but it still isn't here", "The amount of cash i have received is not correct.", "I put some money in my account the other day but now its gone? Why is this?", "Can I change my PIN?", "Can I exchange USD and GBP from the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I entered my pin wrong  too many times.", "pos": "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "neg": ["Can I choose from either Visa or Mastercard?", "I would like a Visa card.", "can i top up from a usa credit card", "My bill shows the same charge more than once", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I am waiting on this refund, hurry up.", "Canceling my order is what I need to do right now.", "I cannot get my card out of the ATM.", "I transferred money to my account but it is not showing.", "My card payment might have been reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I enetered the wrong information, I need my account unblocked How do I do that?", "pos": "What do I do to unblock my PIN?", "neg": ["Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "I need to change my address in the personal details.", "What is the rate for exchange fees?", "With my credit card i would like to transfer money.", "What should I do if I see a withdrawal is pending?", "My withdrawal is pending, why?", "what is the age limit for opening a new account", "Why was I charged a fee when I withdrew money?", "Why was I charged a fee to transfer money?", "Why was I double charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am locked out from entering my pin.", "pos": "How do I unlock my account after typing in the wrong PIN too many times?", "neg": ["Help!  I forgot my password.", "How can I change my name because I just got married?", "Help! I've forgot my app passcode!", "I've obtained the card, how do I enable it on the app?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "I need some help linking my new card.", "How do I exchange currencies using the app?", "How would I go about getting a physical card to use in stores?", "There's a card payment I didn't make", "What can you tell me about the card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I unblock my PIN?", "pos": "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "neg": ["My card payment's cancelled", "I received my new card.  Where is it in the app?", "I bought something this morning and the payment is still pending", "I was wondering why my payment hasn't gone through yet, its been a while.", "I'm locked out of my account as I can't remember my code, what do I do now?", "Can I change my card PIN?", "I haven't received my PIN yet. Do I need to get it from you?", "Why do I have an unexpected fee on my bill?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "I need to reverse a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many incorrect attempts cause card to be blocked?", "pos": "My PIN seems to be blocked, help me access it?", "neg": ["What limits are the to top-ups?", "I was charged multiple times at the same location at the same time", "I've been waiting a while for my card, is there a way to know when it will arrive?", "How much do you charge for exchange rates?", "I want to use a cheque to pay.", "How long do I wait for my PIN", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "When will my returned transaction show up on my account?", "Please help me.  My card is missing.", "There was an extra fee on my account when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN was entered wrong and now I am blocked.  Please unblock.", "pos": "My PIN has been blocked.", "neg": ["What is the process to change my PIN?", "How do I use a check to top up?", "What can I do if my card still hasn't arrived after 2 weeks?", "I was overcharged a pound.", "How do I withdraw money?", "Why won't my card work.", "My app says I made a withdrawal, but I didn't.", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "The app is showing a direct debit transaction that I did not perform", "where is my unknown payment from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "pos": "I attempted to enter my pin to many times.", "neg": ["Does the fee for exchange change?", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "I thought you guys offered free transfers. Why was I charged?", "I believe that a card payment I made was cancelled.", "Cash I did not get showed up in my account", "The app is showing a direct debit payment that I never made", "Is this open to residents of all countries?", "How long after a failed topup will funds refurn to account", "Why haven't I gotten my payment yet?", "How do I top up my account with a bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I unlock my account after typing in the wrong PIN too many times?", "pos": "I tried my PIN too many times", "neg": ["What is this fee showing up in my account for?", "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.", "Can I use this all over the world?", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "Someone else might be using my card without my permission.", "How long until my new card gets here?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "Which foreign currencies can I get transferred into my account?", "what documentation do I need for the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my PIN unlocked.", "pos": "My PIN seems to be blocked, help me access it?", "neg": ["I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "My product was faulty.", "How come the money from the merchant appeared back into my account?", "Where can I order my virtual card?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Why is this payment pending?", "My card has not come in the mail yet.", "Will you be adding more currencies in the future?", "What do I do to link my new card?", "Looks like my card payment was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "pos": "I logged in wrong and am blocked, how do I log in?", "neg": ["I am seeing in the App a some cash withdrawal that does not belong to me", "Can I cash deposit to top up my account", "Where do I pay with my card?", "I would like to know how exchange rates are calculated when transferring funds.", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "is there a limit on top ups", "Do you know why my card payment has been declined?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "what currencies do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have exceeded all my PIN tries", "pos": "My card got blocked, how do I reset?", "neg": ["Where did the money transfer go?", "What was the extra charge for withdrawing money?", "I need help with understanding why my card is not working.", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "with what can I verify my identity?", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "Why am I being charge a fee when using an ATM?", "Is my card frozen?", "there is money in my account that i didnt put there", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I locked myself out of my account, how do I unblock my PIN?", "pos": "I have exceeded the number of PIN attempts", "neg": ["Why is top up not working if I use my American express with my apple pay?", "i want to get my salary deposited as pesos?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "It has been a couple of hours but I do not see my balance updated, can you help?", "My disposable virtual card was rejected.", "Why did a transaction I made charge me $1?", "Is it possible to get a card outside the UK?", "How do I use my card if I lost my phone?", "Could you send me and up date on the arrival of my card?", "can i order cards on the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "pos": "My PIN seems to be blocked, help me access it?", "neg": ["I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "My phone is missing or stolen.", "How can I hold and exchange fiat currencies?", "Are there a certain amount of transactions i can do with one disposable card?", "What is the way to go about getting a virtual card?", "I don't have a way to prove my identity.", "why isn't my top-up going through?", "Should my top up still be pending?", "Why would my card payment not work?", "My top up was denied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have used all my PIN tries, what now?", "pos": "What steps do I take to unblock my PIN?", "neg": ["It didn't give me my cash", "Can you tell me which cards and currencies are supported?", "I just had a look at my statement. Why have I been changed for using the ATM?", "I live in the UK. Can I get a card?", "The exchange rate is bad. Are you sure this is the exchange rate?", "How do I find the code needed in order to verify my top-up card?", "I was given less cash then I wanted.", "How much do I need to pay for a transfer?", "I can't get the card itself to work.", "Why is this not letting me exchange crypto? I need help making this transaction go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my PIN number is rejected, how do I solve it?", "pos": "Can you unblock my pin because I put the wrong one too many times.", "neg": ["Can you tell my why my funds transfer did not work properly?", "I was able to find my card. How to I go about putting it into my app?", "Am I able to use Apple Pay?", "I deposited cash but it isn't showing up in my account", "What types of fiduciary currencies are supported for tenure and exchange?", "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "I just got married and I need to change my name", "What currencies and methods can i use to top up my account?", "I'm happy with Mastercard and want to stick with just that credit card.", "Can you provide information for freezing my card immediately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have exceeded the number of PIN attempts", "pos": "Why is my PIN blocked?", "neg": ["I made a transaction to the wrong account!", "Why hasn't the transaction I did arrive yet?", "Why am I being charged more on exchange with things I bought abroad?", "What limits are there on the virtual cards?", "This is terrible, i want to delete my account", "I could not transfer funds to a beneficiary; is there a problem with your software?", "My cash transaction isn't showing on my receipt", "I was charged $1 in a transaction.", "i cannot get virtual card to work", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me unblock my PIN.", "pos": "I attempted to enter my pin to many times.", "neg": ["Can you tell me why my transfer is failing and help resolve?", "Why is verifaction required for my Identity?", "Can I get a card that works in other countries like Africa and Indonesia?", "why cant you just refund me instead of a merchant", "Can I change my details because I moved?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "I need help proving that this is really me and to verify my identity.", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "What countries do your accounts send and receive to?", "I didn't see the money I added to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a number to call to get my pin unblocked?", "pos": "What happens if I forget my PIN?", "neg": ["I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Are your cards available in the EU?", "I deposited some money, but the balance has not changed.", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "Can cards be dispatched on a specific date?", "When will I have access to my pin number?", "Where can i exchange between GBP and USD", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "how come my withdrawal rate is wrong for my cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account is locked because I used the wrong pin too many times.  Please help.p", "pos": "What should I do if I exceed my PIN tries?", "neg": ["Are there charges for using a bank card to top up", "Who do I call to cancel a transfer?", "Why did my top-up not work?", "how much is it to exchange currency", "My cash withdrawal was short.", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "Can an American resident apply to get a card?", "Can I cash deposit to top up my account", "How soon will I get my card?", "When do i activate auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I take a block off my card?", "pos": "How do I get unblocked?", "neg": ["Help Me!  I lost my card.  What should I do?", "May I get my salary paid out in a different currency?", "please help my transfer go through", "Why doesn't my passcode work?", "I was charged several times for something", "Do I need to add my salary?", "I tried to top up but the app rejected it.", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "Why did it cost money to transfer funds?", "want to know where funds come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried my PIN too many times and now my card won't work!", "pos": "I tried the wrong PIN too many times.", "neg": ["Um, my top up didn't work", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "A fee that shouldn't be there is there after using my card!", "Will I be charged for adding money using an international card?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "Tell me how I can verify a card top-up.", "how many days processing new card?", "Help!  I fear that my card was stolen,", "There was a direct debit from my account and I didn't authorise it", "When do i get charged a fee for using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you unblock my pin because I put the wrong one too many times.", "pos": "How do I go about unlocking a pin?", "neg": ["i need help finding the auto top up option.", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "My transaction is on the wrong account.", "Why is there a fee on a card payment?", "I don't see a refund in my account.", "I went to top up my card and it was cancelled.", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "How can I change my name in my profile?", "Why is my top-up showing as cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my PIN unblocked?", "pos": "My PIN isn't working.", "neg": ["Money was taken out without my consent,", "What is the process to get a new card when your old one expires?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "Why is verification for my identity needed?", "Can you tell me how to get my card on the app?", "Google Pay Top up isn't working", "How do i transfer something faster than normal?", "When I exchanged currencies the value of my money changed.", "I have one other credit card from the US. Do you take that?", "Why is the exchange rate different on my recent purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure of unblocking my PIN?", "pos": "My PIN tries have run out. Now what?", "neg": ["I believe my exchange rate is incorrect", "Is there a way to change my PIN without having to go to the bank?", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "Where is my recent refund in the my statement?", "My card payment wasn't accepted.", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "For some reason, I'm unable to transfer funds.", "Will you be able to exchange to EUR?", "The recipient can not locate funds.", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I accidentally exceeded my PIN tries.  Please advise.", "pos": "What do I do to unblock my PIN?", "neg": ["Is my top up not working?", "Can I use the apple watch to make a top-up?", "There is payment showing that I didn't do.", "What kind of charges should I expect to exchange currencies?", "I'm not happy with service and would like to delete this account.", "What do I need for activation of my card?", "Where did my money go? I'm not able to withdraw it from my ATM.", "If my card was lost or stolen can I re-link it?", "Can you tell me where I can withdraw money?", "Can you tell me the ATMs I can use with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I have exceeded all my PIN tries?", "pos": "How do I get unblocked?", "neg": ["How many times can I use my disposable card?", "Why would I need a disposable card?", "Can I directly deposit my salary to this account?", "Can my friend send me money if it is not in US dollars?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "how to change name on account", "How can I reset my PIN?", "I received the wrong amount of cash back", "left my phone at hotel, cant use app", "I'm not sure how to provide my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "pos": "I mistook my pin and now I am locked.  Can you unlock me?", "neg": ["My transfer is failing when I try to do it.", "how long until a cash withdrawal will show on my account", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "Instruct me how to reset the passcode.", "How do I go about ordering a new bank card?", "Am I charged a fee to transfer funds?", "Why do I have two charges It should only be one charge?", "I was charged two times for the same thing.", "how come when i asked for 100 it only gave me 20.00 in the app", "What do I have to do to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you help me unblock my pin after putting in the wrong pin too many times?", "pos": "I need a new PIN number.", "neg": ["Is there a charge for topping up by card?", "I paid with my card so so why was I charged a transaction fee?", "There's something wrong on my bill. A transfer fee should never have been added.", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "What currencies do you support?", "Which ATMs accept Mastercard?", "What value can I get for my currency?", "What ATMs can I use my card at?", "Why was there a fee for my cash withdrawal?", "Is American Express supported for adding money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my PIN blocked?", "pos": "I can't input my pin again.", "neg": ["What commission do you take for currency exchage?", "I have multiple of the same transaction", "The cash abroad exchange rate is applied wrong.", "Where is the PIN for my card located?", "Why did I only receive a partial amount of what I tried to withdraw?", "I deposited cash this morning, but it is not yet available.", "What do I need to do in order to use my card I just got?", "Which currencies do you accept for adding money?", "How can I dispute a debit transaction?", "My app says I withdraw funds from my account through an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make my PIN work again?", "pos": "My PIN has been blocked.", "neg": ["My payment had a wrong exchange rate.", "How do I know how much money I will have when I travel abroad?", "My card will not work", "Why hasn't my cash been deposited yet?", "Can I request a card?", "Please give me both Visa and MasterCard, is it possible?", "Why am I not seeing the check I deposited this morning in my account?", "tell me how I can order my card.", "Do you accept US credit cards?", "Do you have any age limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Guide me on how to unblock my PIN", "pos": "My card got blocked, how do I reset?", "neg": ["i need help finding the auto top up option.", "Why am I not allowed to verify my id?", "i do not know what this charge is for", "My payment shows that it is pending will I be charged more money?", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "How can I stop someone from using my card after I lost it yesterday.", "I tried to get cash but it was declined!", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "I thought I was going to receive more currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my PIN number.", "pos": "How many times can I enter a wrong PIN before it is blocked?", "neg": ["I tried activating my plug-in and it didn't piece of work", "Tell me what the steps for the identity checks are", "Are there any limits to were my card is accepted?", "How come my cash withdrawal came with an unnecessary fee?!", "How do you calculate exchange rates?", "I got a new card and can't find where to link it.", "I have not seen any changes in my account balance(s) after making a transfer.", "Is it free to send out more cards?", "What do I do to activate?", "There are two of the same charges on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the web address to unblock my pin?", "pos": "Can someone assist me with explaining how I can unblock my pin?", "neg": ["after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "There is a withdrawal on my account I didn't make.", "I used my card to top-up but the money is gone!", "Can I get a new card?", "Which currencies do you handle?", "My top-up was rejected", "How much does currency exchange cost?", "Is a physical charge extra", "Can I use app to reset PIN attempts?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new PIN number.", "pos": "Can someone assist me with explaining how I can unblock my pin?", "neg": ["What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "How long is the transfer?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "I did a transfer and was charged a fee that I shouldn't have been!", "I don't recognize a charge on my statement.", "Is it possible to get both Visa and Mastercard from you?", "Transfer was declined.", "How come I can't put money in my top up account?", "A transaction posted twice to my account.", "How can I create a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I take to unblock my PIN?", "pos": "I mistook my pin and now I am locked.  Can you unlock me?", "neg": ["I want to request a physical card", "Can i make several disposable cardsper day?", "The app is showing a direct debit payment that I never made", "There was an extra fee when I paid with the card.", "I need my card to be activated right now.", "I would like to top up via credit card, which credit cards do you support?", "Will I get extra charges?", "Why haven't I seen the cash from the cheque I deposited yet?", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "Can I order another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if I forget my PIN?", "pos": "How can I reset my darned PIN number?", "neg": ["my statement contains an unknown payment", "where to i get my funds from?", "I can't seem to get my virtual card to work.", "Could you explain your rules for ATM fees?", "i need to add express delivery if that's an option", "I only have one more US credit card, is it accepted?", "I couldn't make a transfer", "Can you tell me your exchange rates?", "Does your app allow currency exchange from USD to GBP?", "I got a message that I cannot name X as a beneficiary."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN got blocked, help.", "pos": "What do I have to do to get my PIN unblocked?", "neg": ["I need assistance activating my card?", "Which type of card will I receive?", "How much will I be charged for exchanging foreign currency", "Do you have any options to top up with a cheque on my account?", "Why has my card been declined?  whats the deal?", "I made an online purchase and the order has not shown up. Give me my money back.", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "How fast can I transfer something from China?", "Why should I verify the top-up?", "I would like more physical cards"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone assist me with explaining how I can unblock my pin?", "pos": "My card got blocked, how do I reset?", "neg": ["How can I top up with Apple Pay?", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "Can you please help me in canceling my order.", "Why did you charge a fee when I withdrew from an ATM?", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "How do I return something for a full refund?", "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "My accounts been charged a payment for something I didn't make.", "Show me how to link the new card,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I logged in wrong and am blocked, how do I log in?", "pos": "How do I get unblocked?", "neg": ["I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "Top up did not work on the app.", "I still haven't gotten my new card.  When will it get here?", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "There was a charge applied when I used my card.", "I need a hand here, I need to top up cash.", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "My card was declined", "I think you reverted my top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about unlocking a pin?", "pos": "What should I do if I have used all of my PIN tries?", "neg": ["My top-up has been reverted and I would like to know why.", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Why hasn't my son received the transfer I sent to him earlier?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "Is it possible for a person who lives in the US to get a card?", "I bought an item at the wrong exchange rate.", "Why was I charged for transferring money?", "Where is the top-up verification code sent?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have used all of my PIN tries. What should I do now?", "pos": "I can't input my pin again.", "neg": ["Do you offer cards for those in other countries?", "Please help me delete this account.", "I want to cancel my card. I think someone else is using it.", "Am I able to track the card that was just sent to me?", "When will I get my new card?", "Can I get an account for my daughter?", "There was a direct debit transaction I have don't think should be there.", "I couldnt transfer money from my account.", "What currency is acceptable for a top up?", "I got the incorrect amount of money given to me from my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN has been blocked.", "pos": "My PIN seems to be blocked, help me access it?", "neg": ["When will I receive a transfer from europe?", "Cash has been deposited this morning but it hasn't came through.", "It appears my transfer was declined.", "Can I get a card that works in other countries like Africa and Indonesia?", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "How do I go about ordering a new bank card?", "terminate my account please", "Isn't my top-up supposed to mean its complete?", "What kind of money can I hold?", "Can I electronically transfer funds into my account from my American Express?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "pos": "What do I do to unblock my PIN?", "neg": ["I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "My bank card has expired, how can I get a new physical card?", "The ATM wouldn't allow me to withdraw money", "Can I exchange USD and GBP from the app?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "I have been charged a pound for something that appears on my statement", "Why am I not seeing the check I deposited this morning in my account?", "Does this app allow currencies to be exchanged?", "I had a problem with my card payment, can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN is locked, how do I unlock it?", "pos": "What do I do to unblock my PIN?", "neg": ["What types of top-up methods do you accept?", "I want to terminate my account", "The transfer was accepted but now it's stuck on pending. When will it go through?", "Why do we need to verify a top-up card?", "There are two of the same charges on my account.", "I see an unfamiliar Direct Debit payment.", "Can my PIN be changed in any cash machine?", "Help me create several temp cards every day.", "Is there a disposable virtual card option?", "I have the funds, why can I not use my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "pos": "How to unblock my PIN?", "neg": ["What do you do with all the identity information you're collecting from me?", "I did a transfer but it is still pending.", "Will you assess me more fees if I top up with an international card?", "My top-up failed to go through.", "Will there be any fees for top ups?", "I lost my card, what do I do now?", "What kinds of cards can I use to top up?", "I made a payment that's pending. Will it go through?", "can I choose delivery times to suite me?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I entered a wrong PIN too many times. How can I fix this?", "pos": "How do I get unblocked?", "neg": ["What is the source of the money in my account?", "Can you assist on apple watch top ups?", "I did not receive the correct amount for the exchange rate.", "Why did the app deny my top-up?", "Can my salary be received here?", "how do i find out about transfers", "I am not in the UK can i get a card?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "Which flat currencies do you support for holding and exchange?", "If I want to select a new PIN what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN tries have run out. Now what?", "pos": "What do I have to do to get my PIN unblocked?", "neg": ["Where do I go to terminate my account?", "What reasons could cause my top up to be reverted", "How do I replace a card that's going to expire?", "Since I just got married I need to change my name.", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "how do i set up my apple pay watch to connect to my account", "Can you tell me where my readily available cash has come from?", "My card is stuck in an ATM machine, how do I get it back quickly?", "Why am I being charged more on exchange with things I bought abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN seems to be blocked, help me access it?", "pos": "What should I do if I have used all of my PIN tries?", "neg": ["Does this app have the same exchange rate as third parties?", "Can friends transfer money to each other?", "I withdrew cash and was charged. Why?", "Am I able to get both a Visa and MasterCard from you?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "With what currencies can I add money?", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "For what reason is my transfer still pending now?", "What is identity check?", "What do I do to close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if I type in the wrong PIN too many times?", "pos": "I tried entering my pin several times incorrectly. Why isn't my pin working?", "neg": ["how do i find out about transfers", "I think my card payment was reverted", "How do I activate and link my new card?", "Where is a ATM that accepts Mastercard?", "What countries are you supporting?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "I tried to get cash but it was declined!", "How can I report that my card was stolen? I made a police report first.", "I can't get the top-up to work! What's going on here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I have used all of my PIN tries?", "pos": "My PIN isn't working.", "neg": ["Top up did not work on the app.", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "How do I add an existing card to the app?", "My phone was stolen, help!", "How many different currencies can I hold money in?", "how long does it take for a transfer to arrive", "What factors effect the exchange rate?", "Which type of card will I receive?", "Why am I being a charged for using my card?", "Does a US transfer take long"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to unblock my PIN?", "pos": "Where am I able to get my PIN unblocked?", "neg": ["There is a payment that has not processed.", "Can I use this all over the world?", "Help, the ATM didn't give me all the money I requested", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "Where do I order additional cards?", "What are the restrictions on the virtual cards?", "Is it possible to give a second card from my account to my daughter?", "Why isn't my cash deposit showing up in my account?", "Someone else made a Direct Debit transaction on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to unblock my PIN?", "pos": "What do I have to do to get my PIN unblocked?", "neg": ["Would you be so kind as to activate my card? Thanks", "I contacted the seller and he won't respond.  Please just refund me my  money.", "Why hasn't my transaction been completed?", "Where do I go to change my account details?", "As far as courtries go which ones are supported?", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "My transfer failed to process correctly. Is there a reason this would happen?", "Are there topping up fees if I have to transfer?", "Who do I contact if there is a direct debit that I did not create.", "There is a strange charge on my debit statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I mistook my pin and now I am locked.  Can you unlock me?", "pos": "My card got blocked, how do I reset?", "neg": ["Why do I need to verify the top-up?", "I have a direct debit that I did not set up", "How do you Top Up on the apple watch?", "What currencies are approved to add money?", "I need mastercard as well as visa", "What factors effect the exchange rate?", "My card payment did not go through.", "How many times can I auto top-up?", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "How long will it be to get this new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to get my PIN unblocked?", "pos": "I tried entering my pin several times incorrectly. Why isn't my pin working?", "neg": ["When will I receive a transfer from europe?", "terminate my account please", "i received my American Express in Apple pay, is there a reason why top up is not working?", "How do I find out where my funds came from?", "Do all businesses take this card?", "Cancel Transaction", "The app reverted my top up", "Can an American resident apply to get a card?", "I put money in my account a week ago but its still not there, what is happening?", "My card has been lost / stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card got blocked, how do I reset?", "pos": "How do I get unblocked?", "neg": ["Where are you getting your exchange rates from?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "I want to choose a new PIN.", "Does Apple Watch support the topping-off of my account?", "How do I change my passcode?", "Can I use my American Express card with Apple Pay?", "Why isn't my purchase exchange rate correct?", "your company is awful, i would like to delete my account please", "I want to exchange USD and GBP with the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't input my pin again.", "pos": "What should I do if I exceed my PIN tries?", "neg": ["I'm still waiting on my identity verification.", "The card can be used at which ATMs?", "What do you charge for an exchange fee?", "Why hasn't my cheque processed?", "I don't have a way to prove my identity.", "Activate my card", "I don't have my card in 1 week.  Should I be worried?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get unblocked?", "pos": "What should I do if I exceed my PIN tries?", "neg": ["Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "Is a tracking number available for the card that was just sent?", "What is preventing me from adding a specific beneficiary?", "I would like to exchange currencies on the app. How do I do this?", "What documents do I need to validate my identity?", "Can you please explain to me why there is an extra €1 fee in my statement?", "Do I have an option between Visa and MasterCard?", "Why is top up not working for my apple pay app", "Which countries do you work with?", "Will I get a visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My PIN isn't working.", "pos": "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "neg": ["Why hasn't the app verified my identity?", "I was doing a transfer and received a \"decline\" message.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Is there a top-up limit?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "Is it possible to have more than one disposable card?", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "Who can have access to top up my account?", "What currency can I use to add money?", "When I withdrew my money, why was there an extra charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I reset my darned PIN number?", "pos": "I cannot use my PIN.", "neg": ["Where is a Mastercard ATM?", "What are the limits to where my card will be accepted?", "I'm interested in learning more about disposable virtual cards.", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "Do you hold money and if so, what currencies do you accept?", "what currencies can i use to add money to my account", "I can't find the auto-top up option.", "The cast deposit from a week ago still is not in my account. Why?", "if i found a lost card can i put it back in app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I exceed my PIN tries?", "pos": "I attempted to enter my pin to many times.", "neg": ["Why was I charged for transferring money?", "There are two of the same charge on my statement.", "My top-up failed to go through.", "Why are my transfers getting declined?  I havent had a problem in the past.", "My disposable virtual card was rejected.", "Why isn't a refund showing on my statement?", "Is there a fee to order a physical card?", "Is there an age limit to when my child can use these services?", "What ATMs can I use my card at?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried my PIN too many times", "pos": "I cannot use my PIN.", "neg": ["I am unaware of what my password is.", "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "My card doesn't seem to work.", "Why is there extra cash in my account?", "Is my card valid everywhere?", "The wrong exchange rate was applied to me while pulling out cash.", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "A refund is taking too long.", "Are there steps I need to take before my card expires?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "pos": "Where am I able to get my PIN unblocked?", "neg": ["Why was I charged a fee to transfer money?", "always exchanging currencies, do you offer a discount?", "I want to link my new card. Can you help?", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "Where is my virtual card located?", "What are the uses for disposable cards?", "Is it possible to transfer money to my credit card?", "What are the details of disposable card limitations?", "Mastercard is my preferred company.", "How much do I need to pay for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried entering my pin several times incorrectly. Why isn't my pin working?", "pos": "How can I unblock my PIN?", "neg": ["The correct exchange rate wasn't given to me for an item I purchased.", "Can my teenager have an account?", "How can I pay for top-ups?", "What do I need to do to verify my funds?", "How do i change my identity?", "Can I order a card?", "I would like my money back for an item I purchased", "Is there a reason to why I was charged twice for a transaction?", "Why hasn't my transaction arrived to my friend yet?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to unblock my PIN?", "pos": "After inputting the wrong pin too many times, can you now help me unblock my pin?", "neg": ["What do I need to do to get a card?", "I want a physical card", "How long does it take for a transfer to be in my account?", "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.", "Where can I find information about where my money came from?", "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.", "I am having some difficulty verifying my id.", "Why hasn't my cash been deposited yet?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "How long should it take for my top-up to finish? I've been waiting a while."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many times can I enter a wrong PIN before it is blocked?", "pos": "I cannot use my PIN.", "neg": ["I made a payment with my card that was cancelled?", "My card payment has the wrong exchange rate", "I am not satisfied with your service.  Close my account.", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "When I was traveling abroad, the exchange rate was applied wrong.", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "How can I check for an unsupported merchant for my transfer request?", "I bought something and now I want a refund.", "The atm didn'y give me all the cash", "I would like to receive a refund for something I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried the wrong PIN too many times.", "pos": "After inputting the wrong pin too many times, can you now help me unblock my pin?", "neg": ["The app says I made a cash withdrawal even though I didn't.", "I was given the wrong amount of cash", "The app is having trouble verifying my identity.", "can i use my mastercard to add money to my account", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "I can't activate my card?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "Do you have a list of cards and currencies you support?", "Why hasn't the transfer shown up in my account yet?", "Is there a way to top-up when it reaches a certain balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After inputting the wrong pin too many times, can you now help me unblock my pin?", "pos": "I attempted to enter my pin to many times.", "neg": ["How do I verify my top up?", "How much are you going to charge me if I top up my US card?", "I need to make a transfer from Europe, how many days does this take?", "Can you please tell me why I cant get money from the ATM?", "Tell me what the steps for the identity checks are", "Are there directions to get a new passcode if I forgot mine?", "How do I link an existing card?", "I am still currently waiting for the cash that has been deposited into the account this morning.", "What countries can I use your services?", "What's the procedure with currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot use my PIN.", "pos": "How can I unblock my PIN?", "neg": ["can i deposit a check here?", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "I was trying to use contactless earlier, but it didn't work.", "Why is it necessary to verify the top up?", "is there a way i can see source of money?", "How do I order a new card if my current one is about to expire?", "When will my transfer finish pending?", "I would like to purchase another card.", "I am having some difficulty verifying my id.", "i have used my card online before and wasn't charged, why am i charged now"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where am I able to get my PIN unblocked?", "pos": "How can I unblock my PIN?", "neg": ["What fees are there for adding money using an international card", "I bought something in another country but the exchange rate is wrong", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "Why do I need top-up to be verified?", "Is my card lost? I am still waiting for it to be delivered.", "My refund isn't showing up", "What time will a transfer from the US take?", "My app says I withdraw funds from my account through an ATM.", "I have an unusual payment in my statement", "I am upset with your service.  Please delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to enter my pin to many times.", "pos": "How can I unblock my PIN?", "neg": ["Do you support top ups?", "My card payment has been declined", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "I do I top up from my Apple Watch?", "As far as courtries go which ones are supported?", "I don't know where a direct debit payment came from", "How can my friends top up my account?", "I have a payment that is still pending", "My card won't physically work.", "I can't see a top-up top-up verification code."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My contactless is non-functional.", "pos": "Why is my contactless not working?", "neg": ["Can you tell me why my top-up was canceled?", "Can you tell me when the transfer will be completed?", "the exchange rate on my payment was wrong", "I transfered my balance a while back.  Why doesn't my account reflect this?", "I could not get money from an ATM", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "I would like a  physical card sent to me.", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "Can I use American Express?", "$1 charge in transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how many days processing new card?", "pos": "Why is my contactless not working?", "neg": ["Are there fees for adding money with an International card?", "When I add money to my international card do you charge a fee to do so?", "Can I order a disposable virtual card?", "How can I exchange currencies with this app?", "Help me order my card.", "Can I have a refund for one of your products?", "I believe my card has been compromised because of a strange withdrawal", "I was declined when trying to withdrawal cash!", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "I want to use my American Express for adding money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a contactless that's broken.", "pos": "The terminal I paid at wouldn't take my card. Is something wrong?", "neg": ["use my credit to add money", "Can I have a mastercard?", "How much would an extra card cost?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "I don't see a money transfer yet", "Whats the maximum disposable virtual cards?", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "My new card isn't here and it was issued a week ago.", "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "Is there a way to set up an auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The contactless payments are not working.", "pos": "How do I troubleshoot when contactless doesn't work?", "neg": ["If I want my son to have his own account is that possible?", "While abroad I got cash, and a wrong exchange rate was applied.", "Can you tell me why the transfer isn't showing up on my account?", "Can I get support?", "I used my card to top up but it's saying it is still pending. What does this mean?", "I'm not sure if my pop-up went through.", "How do I get a PIN?", "how to delete account, not happy", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "Why is the transfer showing pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are my contactless settings correct? I tried to use it today but it wasn't working.", "pos": "I can't get a contactless payment to work.", "neg": ["Is it possible to change my address?", "Can I use my card anywhere?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "How many active transactions can I make with a disposable card?", "Why are the things I bought earlier today still showing as pending?", "I dont know what happened, but my payment was cancelled", "What is the age requirement?", "I was charged twice.", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I tried to pay with my card and it didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fix my card if the contactless function didn't work this morning?", "pos": "Help me to set up contactless payments.", "neg": ["Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "I can't see a transfer to my account I made.", "I'd like to open an account for my children. How can I do that?", "Is there a way to recover my password?", "Why did the ATM cancel my transaction", "My cash withdrawal isnt showing on my account", "Money that I have transferred hasn't arrived yet", "How do I go about exchanging currencies with this app?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Why was I charged an extra fee when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I make a contactless payments?", "pos": "I am having issues using contactless payments, could my card be damaged?", "neg": ["Why is this fee being charged to me after using my card?", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "Is there a top-up fee if you add money in USD?", "The app won't identify me.", "I noticed a different charge while I was taking my money out.", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I received a different amount of cash than what I entered.", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "The app is telling me that I am not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my contactless not working?", "pos": "I'm confused ass to why my contactless is not working.", "neg": ["How do I link my card in the app.", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "On my disposable card, is there a transaction limit?", "Can you please explain why my transfer failed?", "How many disposable cards am I allowed to have?", "Can I change my name?  I am not married.", "I can't find the top-up card verification code.", "How can I get a refund for a purchase?", "Where can I find the verification code for a top-up?", "I want to close my account. The service you provide is unsatisfactory to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I troubleshoot my contactless?", "pos": "I need help fixing my contactless. It's not working anywhere I go today.", "neg": ["I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Why did I get charged more for using my card?", "my phone was taken yesterday, what should I do about my account?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "How can I obtain a disposable virtual card?", "how much does it cost to add money", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "Can you tell me what currencies I can use to add money?", "I want to activate my new card.", "Is topping up with Apple Pay possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "pos": "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "neg": ["I was only given $20 after trying to withdraw $100", "I have a confusing payment appear on my statement and I don't recognise it!", "is there a way to fix my top up", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "People are using my debit card - help!", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "My Google pay top up isn't working. Help.", "I want to request a physical card", "Can my friend send me money if it is not in US dollars?", "It's requiring me to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to get new card?", "pos": "Why wouldn't my contactless work for the metro?", "neg": ["When will it be delivered to the US?", "When will I be able to see the refund", "Do you have a tracking number for the card I was sent?", "Can you tell me how to get my card on the app?", "Does it cost anything to do currency exchanges?", "What are the steps to activate the card, as it does not seem to work?", "There is a payment I don't recognise!", "My top up is not working", "Where can money withdrawals be made?", "Why hasn't my payment gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come when I tried to pay contactless at the bus it didnt work?", "pos": "The terminal I paid at wouldn't take my card. Is something wrong?", "neg": ["Does transferring money have a fee?", "I bought an item and the exchange rate was wrong.", "I have a transaction showing up multiple times.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "Can I change my PIN without going to a bank branch?", "I am unable to use my card.", "My phone has been stolen.", "How do I track the card you sent to me?", "How much will I be charged for a cross-currency exchange?", "How do i activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would reinstalling the app solve the problem?", "pos": "I can't get a contactless payment to work.", "neg": ["When will my new card be delivered?", "Will I be charged a fee to top up using a debit or credit card?", "Why does my top-up get cancelled?", "Can I use my card to withdraw from my account?", "I was charged twice for the same purchase!", "How long will it take for the cash I deposited this morning to show up?", "Why do you need to check my identity?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "How do I receive a card?", "is there a reason i need to verify top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm confused ass to why my contactless is not working.", "pos": "What is the reason when I tried to pay contactless at the bus, it didnt work?", "neg": ["Why is my transfer stuck on pending?", "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "The card payment is declined.  Please inform me why.", "How do I exchange currencies using this app?", "I could not get a top-up to work, why?", "Why am I being charged for transfers? Are they not free?", "I think I was charged double for something I bought - how long should I wait before reporting this?", "How can I find your exchange rates?", "What's the procedure for getting a card?", "Why does it show that my transfer is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "pos": "What do I have to do to get the contactless to work?", "neg": ["When I exchanged currencies the value of my money changed.", "My top up is not showing up in my wallet!", "What are the disposable virtual card limits?", "Can I increase my top-up maximum?", "Where is the closest ATM I can use?", "If I am not in the country and I need to change my PIN, how can this be done?", "what do I need to do if the ATM kept my card?", "I moved and need to change my personal information.", "How can I update my personal information after moving?", "Where are the ATMs that accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "pos": "My contactless payments don't work.", "neg": ["Does it cost to top up my card?", "Is there a limit to my top-up?", "Trouble with my top up", "How do I get refills to my card when I'm traveling?", "I need to know where I can withdraw money.", "What's the limit for disposable virtual cards?", "My card is about to expire.  How do I get a new card?", "I have a cash withdrawal that I don't recognize.", "Why hasn't my transaction arrived?", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having issues using contactless payments, could my card be damaged?", "pos": "Contactless payments need to be enabled for my card.", "neg": ["In regards to top-ups, can I do them via Google Pay?", "I can't get any money from my account.", "How many different cards can I have for my account?", "When I'm traveling is it possible to add money automatically at certain time points?", "What should I do if I can't prove my identity.", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "What would be a reason my transfer got declined?", "I paid with my card and was charged extra", "I bought something and already paid for it but now I don't see it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Contactless payments need to be enabled for my card.", "pos": "How do I troubleshoot when contactless doesn't work?", "neg": ["Can you tell me why I was charged extra when I withdrew money?", "Am I able to order a disposable virtual card?", "Is it possible to change from USD to GBP with your App?", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "How can I transfer some money into a foreign account?", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "Why was my transfer stopped ?", "I'm having difficulties changing AUD for GBP. How do I do this?", "Please help me get a refund?", "My plans may change so I may need to change from GBP to AUD."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wouldn't my contactless work for the metro?", "pos": "How do I troubleshoot when contactless doesn't work?", "neg": ["The money has not yet been placed in recipients account.", "I tried to top off using the card, but the money just disappeared?", "Why isn't a refund showing on my statement?", "how to change name on account", "How long does it take for a transfer to be in my account?", "Would I have to pay anything if I need an additional card?", "My exchange rate isn't correct.", "How can I dispute a direct debit transaction?", "lost my card in atm", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fix my contactless?", "pos": "What is the reason when I tried to pay contactless at the bus, it didnt work?", "neg": ["I need to stop a transaction that I made.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "Could you explain why my card payment did not work?", "I'm not sure why my card didn't work", "I withdrew cash but it still shows as pending?", "My transfer didn't work! Help!", "The money that I have transferred hasn't arrived yet.", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "Why did you revert my top up?", "I withdrew cash abroad and the exchange rate applied is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My contactless payments don't work.", "pos": "Should i uninstall the app before i try it again?", "neg": ["My top-up is taking a very long time to complete.", "My transfer is failing when I try to do it.", "How do I get Top Up to work in Apple Pay?", "How long do I have to wait for the transfer to be finalized?", "The transfer I made isn't reflected in my balance", "Who do I talk to about the ATM swallowing my card?", "Do you offer cards for those in other countries?", "When I add money to my international card do you charge a fee to do so?", "I have a top up card. Where is the verification code?", "I dont have identification"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me to set up contactless payments.", "pos": "Why wasn't my contactless accepted at the metro?", "neg": ["how come i was declined", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "I want some extra physical cards.", "I got declined when attempting a transfer", "When did you send me my new card?", "what amount of time does it take for a transfer to reflect and be available", "What is the most that I can top-up to a card?", "Can I see where my funds come from?", "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "Tell me more about getting a virtual disposable card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to get the contactless to work?", "pos": "I am having problems with my contactless.", "neg": ["I keep trying to make a payment, but it doesn't work.", "Can I order a new card by phone?", "I can't get the top-up to work! What's going on here.", "I am not able to see the card PIN anywhere?", "Which fiat currencies are supported?", "why have I got a pending transfer? I'm confused!!", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Why isn't my purchase exchange rate correct?", "What are the reasons for my beneficiary not being allowed?", "How do I unlock my account after typing in the wrong PIN too many times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I troubleshoot when contactless doesn't work?", "pos": "I can't get a contactless payment to work.", "neg": ["Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "is my pin the same as my passcode", "Is topping up with cash allowed?", "The app says I made a cash withdrawal that I didn't make", "I tried to deposit a cheque into my account and it is not letting me.", "Are there limitations to what currency I can hold?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "Do you have a problem with EUR exchanges?", "how long until a cash withdrawal will show on my account", "I forgot the code I need to get into the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason when I tried to pay contactless at the bus, it didnt work?", "pos": "Why wasn't my contactless accepted at the metro?", "neg": ["I checked the app and my balance has not been updated for the cash or cheque deposit.", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "Someone is making transactions on my account, I think they took my card information.", "I topped-up my account, but I don't think it went through.", "Will I know which exchange rate I will get?", "Why is this fee being charged to me after using my card?", "Is there a reason my transfer failed?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "What is the estimated date for delivery to US?", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having problems with my contactless.", "pos": "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "neg": ["I need several disposable cards made per day.", "i have used my card online before and wasn't charged, why am i charged now", "I didn't get all the money I asked for", "What do I have to do to get the virtual card to work?", "What do I have to do to activate my card?", "Why didn't I receive the right amount of cash at the ATM?", "I need to transfer funds from my other bank account into this bank account.", "why do I need to show ID", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "How do I reactivate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help fixing my contactless. It's not working anywhere I go today.", "pos": "I was trying to use contactless earlier, but it didn't work.", "neg": ["Who do I call to cancel a transfer?", "How do I open an account for my children?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "I got a strange fee when I used the ATM.", "How do I revert a transaction?", "I bought something in another currency, but the exchange rate was incorrect.", "How do I top-up while traveling?", "How is my money transferred to the account", "I did a bank transfer and my balance isn't current.", "I asked for cash but I did not receive all the funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was trying to use contactless earlier, but it didn't work.", "pos": "Why wasn't my contactless accepted at the metro?", "neg": ["What flat currencies do you use for holding and exchanges.", "I paid with my card and ended up being charged a fee.", "How are your exchange rates calculated?", "I'd like my account to be deleted. I'm not satisfied with the service you provide.", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "Can I get an auto Top-up?", "How can I tell if there will be a fee added to my payment or not?", "Verifying top-up cards necessary?", "How can I lookup the source for my available money?", "I am unable to activate my card, it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Any charges applicable for new card?", "pos": "How can i get new card?", "neg": ["Are there any limits to were my card is accepted?", "When can I expect my card? I live in the US.", "What is this card payment, I do not recognize it.", "I am entering my passcode but getting an error.", "Can you delete the account?", "I need info on activating my card?", "How come my top-up didn't go through instantly, like it usually does?", "I just transferred some money. Why was I charged a fee?", "I'm trying to activate the auto-top up function. Where is it?", "What is the refund procedure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can i get new card?", "pos": "Why wasn't my contactless accepted at the metro?", "neg": ["how do i get the card linked", "My app is showing a cash balance that I did not receive.", "Is it possible to top up using a cheque?", "I lost my card, what do I do now?", "I'm interested in holding and exchange for flat currencies, what do you support?", "Is it possible to transfer money to my credit card?", "Tell my why my top-up is pending.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Can I have more than one card?", "Which currencies do you handle?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "pos": "The terminal I paid at wouldn't take my card. Is something wrong?", "neg": ["My top-up was cancelled, could my bank be the problem?", "How do i verify my card?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "I made a transfer and was charged extra. Why?", "If I was travelling abroad, would I be able to hold currencies in euros?", "Is American Express supported for adding money into my account?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "Do top-ups have limits?", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get a contactless payment to work.", "pos": "Why wasn't my contactless accepted at the metro?", "neg": ["What is the closest ATM?", "Is it possible for me to top up with cash?", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "What do you need my identity details for?", "Please help me with my card.  It won't activate.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "When will my top up be applied?", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "What steps do I have to take to activate my card?", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The terminal I paid at wouldn't take my card. Is something wrong?", "pos": "Should i uninstall the app before i try it again?", "neg": ["I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "Can I use a different currency with my salary?", "I want a backup second card. Is this possible?", "Reverted top up", "Is it ok for a friend to send me money?", "There is a fee from a transfer that is not supposed to be here!", "The rate of exchange for my cash withdrawal is wrong.", "Was there a problem with topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should i uninstall the app before i try it again?", "pos": "Why wasn't my contactless accepted at the metro?", "neg": ["What currencies are approved to add money?", "I tried to transfer but it was declined", "Can you tell me why I can't make any transactions?", "Is it possible to hold money in multiple currencies?", "I have a pending money transfer", "I did not do this payment", "To deliver to the US, how long will it take?", "How long are deliveries to the US?", "Someone might be using my card.  What should I do?", "I think I was wrongly charged in a recent transaction when I used my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much would it cost me for a bank transfer to top up my account?", "pos": "Is a SWIFT transfer acceptable?", "neg": ["Which countries are supported", "I need to set up an account for my daughter, how would I do that?", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "Tell me what the steps for the identity checks are", "My payment has been declined several times.  Can you help me?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "How do I order a new card? The current one is about to expire.", "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "Fees for currency exchange", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for a SEPA transfer", "pos": "do you have a fee for receiving a SEPA transfer?", "neg": ["Explain why my card payment wouldn't go through.", "A false direct debit payment is showing in my app", "I want to transfer money into my account, what do I do?", "I think my card is stolen!", "What is the source of your exchange rates?", "My payment card was declined - could you tell me why?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "How do i change my identity?", "why are all my identity details required"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much will I be charged for making a transfer?", "pos": "Do I pay a fee for SEPA transfers?", "neg": ["I did not get the right amount of cash from the ATM.", "I made a transfer recently but it has not changed on my dashboard.", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "I shouldn't be charged any fee for transferring .", "Is there a tracking number for the card you sent me?", "I would like to top up my account with a bank transfer, is that allowed?", "When I purchased a product in another country the currency exchange was incorrect.", "What fees are there for adding money using an international card", "My account was charged a debit payment I don't recognize.", "how long does it take for a transfer from Europe to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept SWIFT transfers?", "pos": "How much will it cost me for a SEPA transfer?", "neg": ["what is the word?", "What are the fees for using a European bank card?", "Can I use as many top-ups as I want?", "Please tell me how to get a refund for something I bought.", "What caused my top up to be reverted?", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "How long will my transfer be pending?", "I requested a higher amount for my cash withdrawal", "I can't get cash from the ATM!", "Why was I charged an extra fee when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost me anything to top up my account via bank transfer?", "pos": "Are there any fees associated with receiving money?", "neg": ["How can I fix my card if the contactless function didn't work this morning?", "Where can I get a physical card?", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "My statement shows charges for things I never purchased. Were my account details stolen?", "How do I check to see why my card payment was declined?", "How is an exchange rate calculated?", "I'm having difficulties changing AUD for GBP. How do I do this?", "How many purchases can I make with one disposable card?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "I can't find how to top up my account with a check.  Where is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you aware of any charges for receiving money?", "pos": "How much does it cost to do a transfer?", "neg": ["Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "I am still waiting for a money transfer to process.", "Why can't I take $100 out", "Has my top up gone through?", "How do I replace a stolen card?", "What are the limitations on the disposable cards?", "What do you use disposable cards on?", "I need to hold money, what currencies can I use?", "how does my statement get updated so i know when a refund will reflect on my balance", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any charges for receiving money?", "pos": "How much does each transfer cost?", "neg": ["Still waiting for transfer to be completed.", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "The app says I got cash from an ATM but I didn't", "I'm having difficulties changing AUD for GBP. How do I do this?", "what is this extra charge with my purchase?", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "Where do we mail the card?", "Explain the activation method for this card", "I'd like to order an additional card", "I have a payment that is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What would I be charged in receiving a SEPA transfer?", "pos": "Am I charged if I make a top-up?", "neg": ["The passcode isn't working for me.", "It looks like my card payment might have been reverted.", "How do I to up by card?", "Are cheques accepted for a top up?", "how should i add money to my card", "What are the steps needed to top up with Apple Pay?", "Will my transfer be done soon?", "how come my withdrawal rate is wrong for my cash withdrawal", "I would like a second card.", "what is the correct exchange rate for getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I going to see a charge for a SEPA transfer?", "pos": "do you have a fee for receiving a SEPA transfer?", "neg": ["why couldn't I use my card at a store?", "Is it possible that my card payment was reverted?", "I tried to do a transfer and it's saying it declined.", "why have i not got my new card?", "How much longer is it going to take to get my new card?", "How can I solve my issue with holding multiple currencies?", "I have a canceled top-up and wanted to know about it.", "Card delivery services? Where?", "Where can I see where funds came from?", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it cost to receive a SEPA transfer?", "pos": "Is there a fee for topping off by transfer?", "neg": ["Are there top up charges for US cards?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "I am overseas in China, can I get a replacement card?", "You provide support in what countries?", "Why does my identity need verification?", "I need assistance with understanding which fiat currencies that you support.", "An ATM machine didn't return my card.", "What do I have to do to cancel a transfer?", "How can I receive a virtual card?", "Do you support other currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is it to receive money?", "pos": "Can I do a SWIFT transfer?", "neg": ["My card is not working at stores.", "when will my transfer clear", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "Where did my extra fee for the transfer come from?", "What is going on with it saying my card payment was declined?", "Can you tell me why my top-up was canceled?", "I didn't make a payment that shows in my app.", "I didn't cancel my card payment.", "I have a cash withdrawal that I don't recognize.", "My card is expiring soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for receiving the money?", "pos": "What are the charges for receiving a SEPA transfer?", "neg": ["Should I complete my security verification before I can use my account?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "How old do my kids need to be to use your service?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "I transferred some cash and it didn't arrive", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "I lost my phone and need help so someone doesn't access my account.", "where do I top up my google pay?", "I would like to cancel a purchase.", "What is the procedure for topping up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any fees associated with receiving money with this account?", "pos": "Do I pay a fee for SEPA transfers?", "neg": ["What if my top up is reverted?", "the exchange rate at which my card payment is at is wrong", "I have a duplicate charge", "I'm checking the app and I see a payment that's not mine.", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "How do I reset my passcode?", "What is the function of the identity check", "Can my children get an account?", "Why hasn't my transaction arrived?", "Is there a list of where I can use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge to make a transfer", "pos": "Is there a charge for getting my money?", "neg": ["Are refunds allowed for certain items.", "I cant transfer money into my account", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Why did the ATM cancel my transaction", "Do you have a list of businesses that accept this card?", "I can use this card at which ATMs?", "Can I transfer my salary onto here?", "How do I know which payments I make will have additional fees? Where can I find this information online?", "Do you offer services that hold money in different types of currency?", "I need to change my name, since i just got married"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there fees for receiving a SEPA transfer?", "pos": "If I top up by transfer, am I going to be charged?", "neg": ["I need to renew a card that's about to expire", "I see cash withdrawal activity in the app that is not mine.", "Can I convert money into different currencies?", "What do I do if I already had a card with you guys?", "I got double charged from something, what can I do?", "What are your exchange rates calculated from?", "My account isn't showing the refund", "I'm not sure why my card didn't work", "My identity is unable to be verified.", "How soon will I get my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I charged for receiving money?", "pos": "What is the charge for receiving a SEPA transfer?", "neg": ["I need to top up, can I use google pay?", "Is there any fees for top ups?", "I have a new email.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "why has a transaction to a friend been delayed?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "Why is my beneficiary being denies?", "Why isn't my money from a check deposit showing?", "How do I make my transfer go through", "My money is all gone. What ways are okay to add money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to do a SWIFT transfer?", "pos": "Will I be charged a fee for a SEPA transfer?", "neg": ["I have multiple of the same transaction", "Where do you need to live to receive card", "What is the extra fee on my statement?", "I have a disposable card but it does not work?", "How do I auto top-up?", "I did a transfer but the balance is the same.", "Why was there a fee when I pulled cash?", "How long will it take for my cash withdrawal to stop pending", "Is there a way to recover my password?", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are SWIFT transfers supported?", "pos": "Can I use SWIFT transfers?", "neg": ["I transferred some funds but I don't see it", "how to get card pin?", "I deposited a cheque with some money, but the balance hasn't changed.", "How do I get a new card sent to China?", "What cash stations take this card?", "why cant you just refund me instead of a merchant", "My card has an issue, the payment has been deferred.", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "Why are there multiple transactions showing for one purchase?", "Can I have a new card shipped to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get charged if I get money?", "pos": "Can I do a SWIFT transfer?", "neg": ["I would like to use top-up with my Apple Pay.", "Where can I change my PIN?", "I can't get any money from my account.", "I keep trying to make a payment, but it doesn't work.", "Can I get an auto Top-up?", "What's the limit to how much I can top up?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "So, the card PIN?", "when will the balance on my account change form a transfer", "At what ATM can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged any fee for receiving money?", "pos": "what is the price of a transfer?", "neg": ["If I exchange currencies on a frequent basis can I receive a discount?", "Will I have to pay extra to exchange money?", "What are the fiat currencies used?", "How can I change my Rowlock ?", "can i verify my identity i the app", "How much is the charge for a foreign currency exchange?", "Is it possible to exchange currencies using the app?", "Where can I see where funds came from?", "I use this card all the time so why did it get declined at the store today?", "I received a different amount of cash than what I entered."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be fined for topping up by transfer?", "pos": "If someone sends me money, will I be charged?", "neg": ["Help me with a PIN change.", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "I can't verify my ID. Why?", "Do you know how I can verify that I did a top-up to my card?", "What are the steps for the identity checks?", "I have a second credit card from the US. Will you take it?", "I moved and need to change my personal information.", "I noticed a different charge while I was taking my money out.", "Which ATMs accept Mastercard?", "My transfer was rejected"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for using transfers for top ups?", "pos": "Am I charged if I make a top-up?", "neg": ["I want to start using my card, how do I activate it?", "How would I go about getting a physical card to use in stores?", "I am not able to make a purchase because there is an issue with my card", "How do I go about unlocking a pin?", "why isn't my top-up going through?", "What can I expect at card expiration?", "I don't have a virtual card - how do I get one?", "Why was I charged for a cash withdrawal at the ATM?", "is there a reason that my payment didnt go through", "Why was I declined from getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer money using the SWIFT service?", "pos": "Will I be charged for receiving money?", "neg": ["My transfer was declined. Why did this happen?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "Can you walk me through how I can edit some of my personal information?", "Why am I being charged for the same thing twice?", "Exchange rate on a purchase was incorrect", "Do you have the option for a disposable virtual card?", "I need to transfer money into my account, HOW?", "What is wrong with my top-up?", "I am waiting for a payment to be processed", "Which countries are you in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a fee if I receive a SEPA transfer", "pos": "Is there a charge for getting my money?", "neg": ["Why use a disposable card?", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "My card still hasn't arrived after two weeks, now what?", "Are my contactless settings correct? I tried to use it today but it wasn't working.", "My card hasn't shown up yet.", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "Can I use my American Express card with Apple Pay?", "How long does it take for my physical card to be delivered.", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "How do you top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to do a swift transfer", "pos": "Do you charge for transfers?", "neg": ["The app doesn't think that I am myself", "How do I link my card in the app.", "How can I make my card ready to use?", "My transfer didn't work! Help!", "In my app, a direct debit payment that I didn't do shows up.", "I messed up a transfer and need to reverse it.", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "Can I use my card in another institutions ATM?", "Are there businesses that don't accept this card?", "Why haven't I been given a virtual card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee to top-up my account", "pos": "Will I be charged a fee for a SEPA transfer?", "neg": ["I made a bank transfer and the balance hasn't updated yet.", "Why would my top up be reverted?", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "How do I active this card?", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "I should not have been charged a fee for my transfer.", "Why hasn't the money transfer arrived yet?", "Is my PIN sent separably?", "What do I do to unblock my PIN?", "I got some items this morning but the payment says pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "To receive money are there charges?", "pos": "What is the handling fee for transfer?", "neg": ["Where do I go to verify my identity?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "Why  am I being told this  transfer will not  go thru", "Can you tell me what countries you offer support for?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "Can you tell me about these disposable virtual cards?", "Is there a number to call to get my pin unblocked?", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "It didn't give me my cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer SWIFT transfers?", "pos": "Do you charge for transfers?", "neg": ["What can I use to receive my salary?", "Verify my source of funds?", "I got charged a fee that shouldn't be there from my cash", "Can you help me with proving my identity?", "My payment was terminated", "How long after a failed topup will funds refurn to account", "If I top up by card, what options do I have re: currency and card type?", "Please tell me how to get a card if I reside in the US.", "What am I going to need in order to verify my identity?", "What is the extra fee I was charged when using an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee to make a transfer?", "pos": "What are the fees for using transfer to top off my account?", "neg": ["Help me. My transfer was declined. How could this happen?", "What types of fiduciary currencies are supported for tenure and exchange?", "THere is some cash that is showing up on my app.", "How do I tell if my top up was reverted?", "The rate applied to my purchase in a foreign currency was wrong.", "How to order my card?", "My card couldn't complete a transfer, why?", "I need assistance with transferring funds to another account.", "What currencies are accepted to add money?", "What is the extra fee that showed up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for receiving a SEPA transfer?", "pos": "Do you charge for transfers?", "neg": ["What was the extra charge for using my card?", "Can I change my PIN at any cash machines?", "Can I choose the day it's delivered?", "Where can i exchange between GBP and USD", "what steps do i do to get a real card", "Tell me about the card PIN?", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "how many uses are the disposable cards good for?", "What happened to my Top-Up? It's not reflected.", "I cannot activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for a top off transfer?", "pos": "Is there a charge for transfers?", "neg": ["Why am I being charged to transfer funds?", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "I see cash withdrawal activity in the app that is not mine.", "Why would a cash withdrawal be pending?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "Is there any way to see my card in the app?", "Am I able to have a card sent to China?", "How do I get my virtual card?", "I need to cancel a purchase?", "Please tell me what this direct debit in my statement is"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to top up by transfer?", "pos": "Does this program take SWIFT transfers?", "neg": ["How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "I was unable to transfer money from my account.", "What kind of cards an currency do you support?", "I was charged a hidden fee when I paid with card.", "I dont see my reciept", "I need to cancel a transfer I made.", "Why is it required to verify my identity?", "How can I information on my limit for top-ups?", "How long will it be  before the person I sent money to is able to see it?", "What fiduciary currencies are supported for tenure and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the fee for a transfer into my account", "pos": "How much would it cost me if I transfer?", "neg": ["I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "Will you charge for a physical card?", "Who gets support?", "What's the transfer time from Europe?", "Why did my money disappear when I topped up??", "When will my transfer come through?", "What am I going to need in order to verify my identity?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "What is the extra fee that was added when I used the card?", "How do I add my new card to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the cost of a transfer?", "pos": "How much does it cost to do a transfer?", "neg": ["In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "How long until the transfer is reflected on my account balance?", "How do I get my virtual card?", "Why didn't my top up work?", "I'm not sure where my phone is.  Can someone else use the app?", "how to recover my passcode", "Can I open an account for my children?", "I am unaware of what my password is.", "I can't see all the refunds in my statement", "How do I contact customer support about my declined transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the additional charges for a SWIFT transfer?", "pos": "I'd like to make a SEPA transfer to my account, but will I be charged?", "neg": ["I made a payment that's pending. Will it go through?", "I took out money and there is a fee.  Why?", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "I need to know where my funds come from.", "Why were there additional charges when I transferred funds?", "Why was I charged for transferring money?", "I bought something while traveling, and the exchange rate was wrong.", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "Please explain to me how to know where my funds are from.", "when will my transfer arrive"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged to top off my account?", "pos": "I'd like to make a SEPA transfer to my account, but will I be charged?", "neg": ["I have no idea why there is a dollar that has been charged to my account.", "My transfer failed, why did that happen?", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "How can I change my Rowlock ?", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "what is my monthly spending limit because i was refused my money at an atm", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "My transfer into my account isn't showing up.", "Where'd the rest of my cash go from the ATM", "What are acceptable documents to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you take SWIFT transfers?", "pos": "How much does it cost to do a transfer?", "neg": ["Are there any ATM's near me that accept this card?", "What are eligible holding and exchange currencies?", "I noticed my card payment was cancelled, can you tell me why?", "Is a physical card also available", "How can I trade currencies with this app?", "Why can't I make multiple payments with my virtual card?", "What types of fiduciary currencies are supported for tenure and exchange?", "I would like to use cash to make a top-up?", "I received duplicate charges.", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I pay a fee for SEPA transfers?", "pos": "If someone sends me money, will I be charged?", "neg": ["I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "I was charged more than once in a single transaction", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "I'm not sure how to complete the identity checks process.", "Do you know which businesses will accept my card?", "Are top-ups allowed using Apple Pay?", "Can cards be delivered? Where?", "How long does it take for a purchase to go from pending to authorised?", "I can't log in", "You shorted me money when I tried to make a withdrawal."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for SEPA transfers?", "pos": "Will you guys charge me for topping up by transfer?", "neg": ["how to recover my passcode", "What is the verification code for my top up card?", "Help me unblock my account.  I entered the PIN wrong too many times.", "What caused my transfer to fail?", "I made a mistake and performed a transaction on the wrong account!", "My card would not work at a shop.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "my payment was rejected, do you know why?", "How can I dispute a direct debit charge on my account?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to do a transfer?", "pos": "Are you going to charge me to collect the money?", "neg": ["I seem to have lost my card.", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "How much is the exchange fee?", "How can I order a card?", "One of my transactions needs to be canceled.", "Why is the payment from my card still pending?", "The top-up is broken.", "What is the age limit?", "Not living in same place, need to change details", "What to do if my physical card is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a top up fee?", "pos": "I want to top up my account by a bank transfer, but will I be charged?", "neg": ["Is there a money transfer fee?", "What services can I use to top up?", "I need to change a transfer.", "i needed money for a night out with the girls but i was declined, why?", "I need an accurate exchange rate, when I make my withdrawals.", "If I see a payment in the app that I don't recognize, what should I do?", "Can I update my details?", "Is my card broken? I can't get cash out of the ATM", "What currencies do you accept for adding money?", "My card payment has the wrong exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged a fee for a SEPA transfer?", "pos": "Can I transfer using SWIFT?", "neg": ["Is there an issue with my card payment as it has not gone through.", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "What is the return policy?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "Can I get an auto Top-up?", "Why can't I use my beneficiary?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "my identity hasn't been verified and i can't edit my details, what's next", "I wish to top up using a cheque.", "The virtual card won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee to top up by bank transfers?", "pos": "Is there a charge for getting my money?", "neg": ["I haven't received my pin", "How do I get my refund back?", "Why is my cash request and the amount I received different?", "My transfer to a beneficiary did not go through.  Why?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "The currency exchange rate was wrong for a purchase I made.", "Can I use my American Express card with Apple Pay?", "My refund isn't showing up on my statement.", "Why is a transaction still pending?", "I am waiting for the money to enter my account. How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the handling fee for transfer?", "pos": "Do you charge for transfers?", "neg": ["Please tell me why the same transaction is showing up on my account more than once.", "Where is my cash deposit in my balance?", "Are purchases returnable for full refund?", "My accounts been charged a payment for something I didn't make.", "How long will it take for my money to be deposited?", "What are the fees imposed when I make a transaction?", "European bank card for top up will come with any extra fees?", "How can I change USD to GBP?", "The app is showing a cash withdrawal that I didn't make.", "How long should I wait for the card to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you going to charge me to collect the money?", "pos": "I'd like to make a SEPA transfer to my account, but will I be charged?", "neg": ["I have my card now how do I activate it?", "How can I find out about an extra fee on my statement?", "Can I have a tangible form of my virtual card.", "Is the PIN sent in another message?", "How can I cancel a transfer I made", "Can I track the card that was just sent to me?", "I'm trying to use a cheque to top up", "I want to use my account before identity verification", "What currencies can I use?", "I'd like to know where my funds come from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the charges for recieving SEPA transfers?", "pos": "Do you charge for transfers?", "neg": ["What is the strange cash withdrawal on my statement?", "For the identity check, do I need any kind of documentation?", "why hasn't a transaction to a friend cleared yet?", "I did not receive the right amount of cash.", "Could you please tell me why my card payment didn't work?", "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "I paid with my card so so why was I charged a transaction fee?", "Is there any way to get another card on the same account?", "Can I set the account to auto top-up?", "Why has my deposit in the ATM not cleared yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a fee for swift transfer", "pos": "What does a transfer cost?", "neg": ["I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "When will I get my card shipped to me?", "What does it mean when a transfer is \"pending\"?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "I need to update my demographics.", "What do I do to get ahold of my own card?", "How can I top up with a cheque?", "Why have I been charged an extra £1?", "My card needs to be topped up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up my account by a bank transfer, but will I be charged?", "pos": "For SEPA transfers, what kind of charge will be applied?", "neg": ["Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "My card is stolen.  Help!", "When do I see my recent refund in my statement", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "What is the rate for exchange fees?", "Do you provide currency exchange to Euros?", "Why is my transaction taking so long to complete?", "I'm having difficulty verifying my identity.", "I deposited a cheque but the cash hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for topping up my account using a bank transfer?", "pos": "How much does each transfer cost?", "neg": ["What documentation do you accept for the identity check?", "I'm using the app and I noticed a payment that I didn't make.", "What time will a transfer from the US take?", "I did a transfer and was charged a fee that I shouldn't have been!", "Can I use my virtual card for recurring monthly payments?", "What is the number of transactions I get with a disposable card?", "Can I get a disposable virtual card?", "How do I shut down my account and get out of this company?", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "Should I keep waiting for my card to be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for transfers?", "pos": "If I top-up by using a trasfer are there charges that applied?", "neg": ["cash and check deposit has not gone thru", "Help me activate my new card.", "I can't see a refund for a return I completed recently.", "Can you tell me how I go about activating a new card?", "Why haven't I gotten a virtual card yet?", "Are top-ups allowed using Apple Pay?", "For the identity check, do I need any kind of documentation?", "Can I have a friend send money directly to me?", "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I Transfer from SWIFT?", "pos": "If I top up by transfer, am I going to be charged?", "neg": ["You accepts my card?", "Can I choose between Visa or MasterCard?", "How long does it take for a card to arrive?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "What do I do if I've been charged twice for the same transaction?", "My top up hasn't gone through", "how do i get top up with cash deposit", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "I tried to pay with my card and it didn't work", "why hasn't my cash arrived yet from my cheque?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to make a SEPA transfer to my account, but will I be charged?", "pos": "If I were to do a transfer, what is the rate for that?", "neg": ["Can I deposit money using Apple Pay?", "I would like to reactivate a card and wondered if that could be done?", "where can I find the auto-top up option?", "Can my 8 year old grandson open an account at the bank?", "What exactly is the exchange fee?", "Can turn my money into another currency?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "Why can't I withdraw money?", "how much is it to exchange currency", "Can I top-up via Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do you have a fee for receiving a SEPA transfer?", "pos": "How much would I be charged for a transfer?", "neg": ["What are the uses for disposable cards?", "When do I set up my card PIN?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "How to unblock my PIN?", "Why would my payment have been returned to my account?", "How do you check my identity?", "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "How can I update my details since I moved?", "How do I unblock my card?", "Can I convert money into different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I receive all the money sent to my account by SEPA transfer?", "pos": "Am I going to be charged for topping up by transfer?", "neg": ["Cash withdrawal has been pending, why is it so?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "If my card expires next month, will I need to order a new one?", "Can I withdraw from any ATM?", "What fiat currencies are used with holdings and exchanges?", "Can you tell me the names of the fiat currencies that I can use at your institution?", "How long does it typically take for a pending ATM withdrawal to clear?", "I can't seem to figure out why my transfers are getting declined.", "I have a charge for something I didn't buy."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much will it be in order to pay with a bank transfer using SEPA?", "pos": "what is the price of a transfer?", "neg": ["I had to pay one pound more than the set price!", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "Tell me why my card payment has been declined.", "When I got cash I was charged an extra fee!  Explain!", "The ATM machine ate my card.", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "Can it specifically be delivered on a certain date?", "I found the card I thought I lost this morning. Can I reactivate this card?", "Why hasn't my transaction arrived?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use SWIFT transfers?", "pos": "Is there a cost to receive money?", "neg": ["What are these fees i am paying?", "Apple pay is not accepting my American Express card, can you assist me with this problem?", "I just sent money but the person I sent it to doesn't see it. What happened?", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "I happened to forget my passcode", "What currencies can I use to top up my account?", "What is the wait time for delivery to the US?", "Why do transfers get declined?", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "Why was my withdrawal requested cancelled by the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer using SWIFT?", "pos": "How much would I be charged for a transfer?", "neg": ["My card has been stolen. I reported it with the police, but I need to report it with you as well.", "I think a card payment I made was cancelled, can you check?", "How long does a transfer transaction take?", "I am still waiting for a the cash I deposited this morning", "I lost my phone.  What do I do to block someone else from using my account?", "I am still waiting for my card.", "Why has my payment not transferred?", "I don't know what pending transaction means.", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "I would like to know how to work out where my funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I going to be charged for topping up by transfer?", "pos": "Does this program take SWIFT transfers?", "neg": ["I was getting cash and the card got stuck inside", "Whats the transfer process", "Can I verify my top-up card?", "I got notified that my top up has been reverted. Why?", "Why was I denied the option to transfer money to a selected beneficiary?", "I would like a  physical card sent to me.", "What's the youngest I can be to open an account?", "When will my new card be delivered?", "can i use my app to get a virtual card", "I need assistance to activate the card on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to make transfers?", "pos": "What does a transfer cost?", "neg": ["What ATMs can I use this card at?", "I got charged twice", "I think the exchange rate was incorrect.", "I accidentally exceeded my PIN tries.  Please advise.", "My money hasn't been deposited yet. When will it be?", "my transfer isn't there", "How do I order a card?", "I put money into my account in the form of a cheque, but my balance did not change.", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "Why am I being charged for withdrawing cash but haven't in the past?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for receiving money?", "pos": "Do you charge for transfers?", "neg": ["I thought I would have received my new card at this point.", "I didn't make this payment!", "How do I transfer funds directly from my credit card?", "How do I use a cheque to top up?", "can i get a virtual card", "Why isn't my beneficiary allowed?", "Would it be possible to open up an account for children?", "Is this open to residents of all countries?", "I made a deposit and the balance hasn't been updated.", "Is there a way to track the delivery of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you receive SWIFT transfers?", "pos": "What are the fees associated with top up via transfer?", "neg": ["I had to pay money for paying with my card.", "my friend has not got the money I sent last week.", "Is there an additional cost to exchange currencies?", "How old do my kids have to be use this?", "I have an unknown debit charge in my statement, why?", "The balance hasn't changed yet after depositing a cheque with some money.", "Why isn't my deposit in my account?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "I would like to know how much I can top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge for transfers?", "pos": "How much will it cost me for a SEPA transfer?", "neg": ["Can I request a card?", "Why hasn't my transaction arrived to my friend yet?", "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "need to exchange currencies", "Which ATMs am I allowed to get money from?", "Are your cards available in the EU?", "How are exchange rates determined?", "Why was I denied the option to transfer money to a selected beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I going to be charged for receiving  money?", "pos": "If I were to transfer, what would the cost be?", "neg": ["i tried using a virtual card for a hotel but it didn't work, why not", "I was unable to activate my card.", "I forgot my passcode. Now what?", "I was charged twice for a restaurant, can you take the second charge off?", "I bough an item and the exchange rate was incorrect.", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "I want to revert a transaction I did this morning", "Which currencies do you work with?", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "Will you work with any fiat currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is a SWIFT transfer acceptable?", "pos": "What kind of fee is there to top-up my account?", "neg": ["Why did my transfer to a beneficiary fail?", "I blocked my card by mistake, how do I unblock it?", "When will my payment go through?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "How many disposable virtual cards can you have?", "I need to cancel a purchase that I made the other day.", "I have lost my card! What is my next step?", "Do you have a list of the cards and currencies supported?", "Is there an exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are SWIFT Transfers available at this bank?", "pos": "Will I be charged for topping up by transfer?", "neg": ["Can you tell me why I was declined from getting cash?", "why has a cash withdrawal charged me?", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "How can I reset the passcode if I need to do that?", "If there isn't a lot of money left, will it automatically top-up money?", "I haven't received my card yet, how long does it normally take?", "after i got married i need to change my name", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "I was double-charged for a transaction", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I were to do a transfer, what is the rate for that?", "pos": "How much would it cost me if I transfer?", "neg": ["If there isn't a lot of money left, will it automatically top-up money?", "When are you going to transfer the money?", "What is the status of my top up?", "Where are my funds? I topped off my car but it didn't seem to complete.", "I forgot what my pin number is and now am blocked can you help me get in?", "The app reversed a top off I had.  What should I do?", "Talk me through modifying my details.", "I can't get my actual card to work", "I got cash abroad and need to check the exchange rate", "There is more than one charge on my account for a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the price of a transfer?", "pos": "Will there be a charge when money is added to my account?", "neg": ["What can I do with a disposable virtual card?", "Why can't I see my funds after I topped up?", "I thought transfers were free, why was I charged?", "What is the delivery time for US?", "Can you help me with proving my identity?", "What do I need to do to get a card?", "I've deposited a check in my account but the cash isn't showing as available.", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "I do not need GBP, I need AUD, how do I convert it?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost me to add cash?", "pos": "What does a transfer cost?", "neg": ["Do I need a photo ID to activate a my new card?", "When can I expect my card?", "I was doing a transfer and received a \"decline\" message.", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "Why has my withdrawal not posted?", "Why hasn't my money transfer shown up yet?", "Can I exchange currencies with the app?", "How will I know when I can use the auto top-up feature?", "How quickly can I transfer something to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for topping up by transfer?", "pos": "How much would I be charged for a transfer?", "neg": ["I need to make a transfer from Europe, how many days does this take?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "I'm trying to verify my identity but can't figure out how, what do I do?", "I was informed that transfers were free. I noticed I have a fee but why?", "Are there restrictions on disposable virtual cards?", "My transfer to a beneficiary did not go through.  Why?", "The app is saying I made a withdrawl but I didn't.", "Visa or Mastercard?", "What do I do now my credit card has been swallowed by the ATM?", "I was declined when I tried to withdraw cash!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does this program take SWIFT transfers?", "pos": "What kind of fee is there to top-up my account?", "neg": ["I want to use my card. How do I activate it?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "Where in the European Union can I get a card?", "Can my children open an account?", "My top up is pending still", "What are the policies of disposable cards?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "I am required to make several disposable cards every day.", "Help me order a new card that's going to be expired soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a charge when money is added to my account?", "pos": "If I top-up by using a trasfer are there charges that applied?", "neg": ["What steps are taken to transfer money into my account?", "Why is a transfer I have still pending?", "How do I add an existing card to the app?", "Please inform me how to get a new card as mine is about to expire.", "Is there a fee for sending additional cards?", "Can my salary be received here?", "An extra pound was charged!", "What is the virtual card and how can i get one?", "What is the number of transactions I get with a disposable card?", "Is the PIN sent in another message?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much do I need to pay for a transfer?", "pos": "For SEPA transfers, what kind of charge will be applied?", "neg": ["Cash I did not get showed up in my account", "Can I get a disposable card?  How many can I have?  How often can I use them?", "Is this open to residents of all countries?", "How old must I be to open an account?", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "How do I link my card in the app.", "I was not able to receive the correct amount of cash.", "How long does a payment show as pending before i should worry about it?", "When will you be taking orders for disposable virtual cards?", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for topping off by transfer?", "pos": "If I were to transfer, what would the cost be?", "neg": ["How can I switch on my new card?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "Google play top up help?", "Why was my top up cancelled?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "I need to get my card quickly", "There is a strange charge on my debit statement", "Can I verify my identity?", "I checked my statement and am being charged one pound. Where did this charge come from?", "What should I do if my card payment was cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you process SWIFT transfers?", "pos": "If someone sends me money, will I be charged?", "neg": ["I would like to use this cheque to top up.  Can you tell me how to do that?", "I have a transfer that was declined.", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "What happens if I deposit a cheque accidentally?", "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "How can I get a virtual card for a one-time transaction?", "Which cards and currencies are supported?", "What are the steps for  making a transfer for topping up?", "I am unable to prove my identity", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much will it cost me for a SEPA transfer?", "pos": "Is there a top up fee for transfer?", "neg": ["I have a direct debit on my records that is strange and I need help.", "My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?", "I received a transfer in GBP how do I change it to a different currency?", "My friend deposited $100 into my account, but it is not showing up!", "European bank card for top up will come with any extra fees?", "Are there businesses that don't accept this card?", "I don't need to transfer anymore and I want to cancel it.", "I forgot my code", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "How do I know when my new card is going to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I do a SWIFT transfer?", "pos": "Can third party fees affect a transfer?", "neg": ["I haven't received my virtual card.", "Why have I been charged a fee for transferring money?", "There is a strange charge on my debit statement", "What are the countries you support.", "I do not recognize the card payment.", "Can I reset my PIN?", "want to get a new card in china", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "How to receive virtual card?", "I want to reactivate my card, I found it after thinking it was lost."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does a transfer cost?", "pos": "How much would it cost me if I transfer?", "neg": ["Hi something is going on with the app.  I see some payments I didn't make?", "I requested for a top-up but it has not reflected", "I purchased something and already received it, why hasn't the money taken out?", "Are there limits to businesses that will accept this card?", "What do I have to do to get the contactless to work?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "What's the limit for disposable virtual cards?", "Your foreign exchange rate is wrong.", "i need a virtual card", "How much does it cost to us US cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get charged if I am receiving money?", "pos": "What should I expect to be charged on a SEPA transfer?", "neg": ["I can't find the money I just added to my account.", "I mistook my pin and now I am locked.  Can you unlock me?", "Why isn't my beneficiary allowed?", "How can I change my account details?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "I want to get my hands on one of those virtual cards!", "I made a transaction to the wrong account!", "Why do I have an unexpected fee on my bill?", "I want to return an item for a refund can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do you charge for transfers?", "pos": "Would I be able to use SWIFT transfers?", "neg": ["How can I top up my card with another card?", "I would like to cancel my purchase.", "What is this extra fee?", "Can I use my American Express card to add money into my account?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "What currencies can I hold?", "I just did a transfer, but don't see the money in my account. What's up?", "Please help.  The card won't work.", "I'm not sure what to do about the PIN, because I don't have one yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are SWIFT transfers an option?", "pos": "If someone sends me money, will I be charged?", "neg": ["what is my monthly spending limit because i was refused my money at an atm", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "I made a card payment but it didn't work. Why not?", "Can you tell me the status of my new card?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "My order hasn't shown up yet, what can I do?", "Can I choose whether I receive a Visa or a Mastercard card?", "There is a cash withdrawal on my statement that I don't recognize", "I tried to deposit a cheque into my account and it is not letting me.", "The ATM won't let me take out cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If someone sends me money, will I be charged?", "pos": "Would I be able to use SWIFT transfers?", "neg": ["Can I use this app to exchange between dollars and pounds?", "I asked for more cash than what was received", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "I tried to make a payment with my card and it was declined. Why is it pending?", "Why are my transfers getting declined?  I havent had a problem in the past.", "Where are the Mastercard ATMs?", "My accounts been charged a payment for something I didn't make.", "My account says I have money but I withdrew it in cash.", "Do I need to order a new card before it expires?", "How far is the closest ATM from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a charge for topping up by account with a SEPA transfer?", "pos": "What should I expect to be charged on a SEPA transfer?", "neg": ["I put some money in my account the other day and it's not gone in yet, can you help with this?", "I haven't yet received money that I transferred", "Is there a certain age I need to be?", "I tried to use the ATM today but it would not accept my card.", "How can my account have money transferred into it?", "The app does not recognize who I am.", "What are the steps to get my card back that was kept by the ATM?", "Where's my card PIN?", "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "I need to stop a transaction that I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge anything for topping up?", "pos": "Is there a cost to receive money?", "neg": ["How do I know if my top-up went through?", "Is it possible to cancel my transfer?", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "I have an incorrect charge and would like a refund.", "How can I change currency type?", "I used my card and there was a fee", "Why does my transfer say it is pending?", "I have duplicate charges for the same transaction", "I sent a payment but it isn't showing up in the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for getting my money?", "pos": "Will I be charged for receiving money?", "neg": ["i didnt put that money in my account", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "When do I get my card PIN?", "I made a payment and it is showing up twice", "Is there a way to revert a transaction?", "My credit card for was not approved for a top-up transaction.  What happened?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "This card is accepted by what businesses?", "Will any ATM's decline my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you guys charge me for topping up by transfer?", "pos": "Are there topping up fees if I have to transfer?", "neg": ["How many disposable cards can I make in a day?", "I contacted the seller and he won't respond.  Please just refund me my  money.", "can i go into my app to find my pin", "terminate my account please", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "What are the uses for disposable cards?", "I have money in a foreign account that I want to send to this account.", "Why didn't the ATM give me all my money", "Can exchanged be made to EUR?", "There are transactions that I don't recognize. What do I do if I think someone is using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anything to transfer money for a top-up?", "pos": "For topping-up is there a charge?", "neg": ["Why would I receive an error that my transfer isn't possible when I've done it before?", "I am still waiting for a transfer to show up", "I need to know which fiat currencies I can use with you.", "What do I have to do to get the virtual card to work?", "What US credit cards do you accept?", "Can you please explain the topping up transfer process?", "There is  a charge I don't recognize.", "What is this extra fee on my statement.", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "I didn't receive the amount of cash I requested for the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does each transfer cost?", "pos": "Am I able to do a SWIFT transfer with you?", "neg": ["I would like to have a Mastercard.", "What do I do if I can't access the app?", "What are the steps that I need to take to activate a new card?", "want a new card what are the fees", "Is there a way for me to check my balance?", "I exchanged cash when traveling and the rate was incorrect.", "I can't remember my app code, can you reset it?", "I have a second credit card from the US. Will you take it?", "My Identity verification hasn't passed yet is it possible to use my account?", "What is the strange cash withdrawal on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does a transfer cost?", "pos": "If I top-up by using a trasfer are there charges that applied?", "neg": ["How long will it take for the cash I deposited this morning to show up?", "How many transactions can I make on my disposable card?", "If I have a physical card can I link it?", "It appears my top-ups have been canceled.", "What is the estimated wait time on a US transfer into my account?", "Do you accept cheques for top-up?", "When do I get my card PIN?", "The ATM is messed up. It gave me less than I wanted.", "My things were stolen and I need to know if I can still use this app.", "What can you tell me about the card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the fees associated with top up via transfer?", "pos": "Am I able to do a SWIFT transfer with you?", "neg": ["Why wasn't my payment accepted by the app", "How do I get a disposable virtual card as well?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "Why is my card payment cancelled?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I don't recognize the direct debit payment from the app.", "I attempted a transfer, but it failed.", "I think I was charged a different exchange rate than what was posted at the time.", "Why is the cash withdrawal under pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a cost to receive money?", "pos": "If I top up by transfer, am I going to be charged?", "neg": ["I thought that transfers are free. Why was I charged an extra fee?", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I did not set up a direct debit I have", "Is my fiat currency supported for both hold and exchange?", "I need this item refunded", "How do I get money from friends?", "My account balance has not updated since I deposited a cheque recently.", "How long will it take to transfer something to China urgently?", "I would like to get both Mastercard and Visa card from you if that's possible.", "What are the requirements to open an account for a minor?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For topping-up is there a charge?", "pos": "Can third party fees affect a transfer?", "neg": ["Can I transfer my paycheck to the account?", "What should I do if I see an unauthorized withdrawal on my statement?", "If I want to select a new PIN what do I do?", "Please explain to me how to know where my funds are from.", "Do you give out Visa or Mastercards?", "If my top-up didn't transfer, what went wrong?", "I can't find my card! Can you help?", "My credit card for was not approved for a top-up transaction.  What happened?", "I just replaced my phone but how do I use my card information?", "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For SEPA transfers, what kind of charge will be applied?", "pos": "If I were to transfer, what would the cost be?", "neg": ["Where can I find out how to transfer money into my account.", "please delete account", "Using your app, would I be able to exchange between USD and GBP?", "I'd like to know how transferring my money into my account works.", "I tried to pull cash from an ATM but it wouldn't let me.", "I was supposed to get a refund but it is not showing up on my card", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "Why am I being asked to verify my identity?", "I want a refund on this.", "Why am I still waiting for my refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be able to use SWIFT transfers?", "pos": "What kind of fee is there to top-up my account?", "neg": ["What are my limits on disposable cards?", "Please could you give me a refund", "Can I order a new card?  Mine is about to expire.", "I got less cash at the ATM than I asked for. Why?", "Where do I go to update details?", "I would like to cancel a transfer...is this possible?", "My PIN number was incorrect, and I can't access it.", "How long will a transfer from Europe take?", "I need to know what your exchange rates are.", "My card is showing the same transaction over and over again."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for receiving money?", "pos": "What are the fees for using transfer to top off my account?", "neg": ["How can I receive my salary with a different currency?", "I cannot seem to use my card.", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Where are your cards delivered to?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "Why is it taking so long for a transfer to complete!", "How do I check security settings on my card?", "I made a transfer and was charged extra. Why?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "How do I get my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of fee is there to top-up my account?", "pos": "Am I able to do a SWIFT transfer with you?", "neg": ["I wanted to withdraw $100 from the ATM but I only got $20", "What are the reasons for a declined transfer?", "How do I get a refund for an item I bought?", "I put some money in my account the other day but now its gone? Why is this?", "What ATMs can I use this card at?", "What should I do if I think there are unauthorized transactions?", "Where can my card be used?", "Why can't I transfer money to a beneficiary", "Are there restrictions on disposable virtual cards?", "What do I have to do to get the virtual card to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I charged if I make a top-up?", "pos": "How much would I be charged for a transfer?", "neg": ["why did my payment revert", "I need a second card on this account for my daughter.", "Where can the cards be delivered?", "Please help.  The card won't work.", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "Do you know the rate of exchange?", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "i need to proof my identity to you why and how?", "What is the cost for physical cards?", "can i get a virtual card online"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to do a SWIFT transfer with you?", "pos": "What are the charges for receiving a SEPA transfer?", "neg": ["I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "What are these disposable cards meant for?", "I need help verifying my identity.", "Why is the exchange rate for my payment incorrect?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "I live in the EU.  Can I order one of your cards?", "what happened to the money after i put in the wrong info and it got declined", "Which foreign currencies can I get transferred into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there topping up fees if I have to transfer?", "pos": "What are the fees for using transfer to top off my account?", "neg": ["I have yet to receive the cash I added to my account this morning.", "How do I unlock my account after typing in the wrong PIN too many times?", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "can i top up with check?", "The transfer I tried to make failed.", "how do i set up my apple pay watch to connect to my account", "Does it cost money to top up?", "Why am I charged whenever I withdraw cash?", "For the identity verification, what do you need?", "Do I need to speak to a representative to change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a top up fee for transfer?", "pos": "How much would I be charged for a transfer?", "neg": ["A withdrawal is showing that I don't recognize", "Do I have to change my PIN at a bank?", "What is your maximum top up limit per day?", "Is there an auto top up feature?", "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.", "Is the exchange rate the same on weekends as the weekdays?", "What do I do if I forgot my PIN?", "The ATM didn't give me enough money! I asked for more than it gave. What do I do?", "My new card just arrived, how can I activate it?", "Please tell me why I was charged additionally when I used the card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can third party fees affect a transfer?", "pos": "If I were to transfer, what would the cost be?", "neg": ["Is there an additional cost to exchange currencies?", "I transferred some money recently and saw a fee on my account, what's that for?", "My refund for a purchase hasn't  cone through yet.", "I have a cash withdrawal that says it's pending, why?", "Where can I go to get my PIN unblocked?", "Where should I withdraw money from?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "why do i have a failed transfer", "My transaction has not been received. When are you going to process it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the fees for using transfer to top off my account?", "pos": "If I top up by transfer, am I going to be charged?", "neg": ["How long does it take to recieve my new card?", "There has been an unusual withdrawal from my account, can you help?", "The currency exchange for my purchase in foreign currency is incorrect.", "I need to cancel a purchase that I made the other day.", "Help, I need to top up my account. Where do I send a check?", "I'm being asked for a verification code. Where do I find it?", "My product was faulty.", "A direct debit payment that I didn't authorise shows up in my app.", "My disposable virtual card isn't working.", "what are the locations i can withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any fees associated with receiving money?", "pos": "How much would it cost me if I transfer?", "neg": ["My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "How many cards am I allowed?", "Why did I only receive this much currency?", "I checked my statement and am being charged one pound. Where did this charge come from?", "Where are you present globally?", "When will my transfer process?", "Why hasn't my transaction completed?", "What do I need to do for a refund?", "I want to choose a new PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the cost of a transfer?", "pos": "If I top-up by using a trasfer are there charges that applied?", "neg": ["can the delivery be specific to my needs?", "My transfer hasn't arrived", "Why has my transfer been declined?", "Will you set a limit to my top-up?", "Why can't I use this beneficiary?", "what amount of time does it take for a transfer to reflect and be available", "I want to give a second card for this account to my daughter, would this be possible?", "Is there an age limit to when my child can use these services?", "When I use my card, it says decline?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I top-up by using a trasfer are there charges that applied?", "pos": "What should I expect to be charged on a SEPA transfer?", "neg": ["I made a mistake and did a transaction to a wrong account, can I cancel?", "how long should i wait ti activate my card", "Why did my top up get reverted?", "Why is my beneficiary being denies?", "If I can't choose my card type will I be able to use it everywhere?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "Can friends send me money?", "How do I find out where my funds came from?", "Is the PIN separately delivered?", "My rate is not right when I used my card in a different country's money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much would it cost me if I transfer?", "pos": "How much would I be charged for a transfer?", "neg": ["I had everything lined up to make a transfer, and then it rejected it.", "What happens if I deposit a cheque accidentally?", "How do I go about transferring money into my bank account?", "who charged my card", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "What do I do to unblock my PIN?", "I would like to cancel my order.", "What do I need to do to link my new card for my account?", "What are the reasons a beneficiary would be denied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I top up by transfer, am I going to be charged?", "pos": "Will I be charged for adding money by transfer?", "neg": ["Can you tell me about why the account I have was charged an extra 1$", "I want to get few more physical cards", "Why is my deposit still pending?", "It looks like my card payment might have been reverted.", "I didn't know I was going to get charged to use my card.", "When will my refund come through", "There was a direct debit I don't recognize.", "How many payments can I make using a virtual card?", "The $1.00 has still not been reverted as indicated in the previous email.", "How do I complete the ID check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the charges for receiving a SEPA transfer?", "pos": "How much would I be charged for a transfer?", "neg": ["My new card has arrived, what's the activation procedure?", "I received an extra charge for using the card. Why?", "I could not get money from an ATM", "Can you send me more cards for my account?", "Where can i exchange between GBP and USD", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "I can't find the auto-top up option.", "When will I receive the card?", "How do I create a disposable virtual card?", "I just had a look at my statement. Why have I been changed for using the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I were to transfer, what would the cost be?", "pos": "Will I be charged for adding money by transfer?", "neg": ["How long do transfers take to go though", "How do i cancel a charge?", "I would like to activate my card.", "In what increments can I top-up my card?", "I lost my phone. Can I use my card without the app?", "What's the maximum amount I can top up my card with please?", "How can I tell if an AMT will take this card?", "How many disposable virtual cards can you have?", "Is there a cash withdrawal fee? Because I just got charged?", "When I exchanged currencies the value of my money changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for adding money by transfer?", "pos": "How much would I be charged for a transfer?", "neg": ["I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "Tell me why my transfer is declined.", "I was getting some cash out of the ATM but it cancelled on me without warning.", "What should I do to top up using my Apple Watch?", "Can I add funds directly from my Apple Watch?", "Can I use a credit card from the US to top up?", "I want this fee reversed from my account.", "I went to top up my card and it was cancelled.", "How do I know where I can use my card?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much would I be charged for a transfer?", "pos": "What should I expect to be charged on a SEPA transfer?", "neg": ["I am having trouble transferring money to a beneficiery.", "How long will my top-up stay pending?", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "I need to withdraw money. Where can I do that?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Is it possible to refund an item?", "What is the current exchange fee?", "Is my account able to be topped up by my friends?", "Why do you need all these details about my identity?", "I need a new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "pos": "My top up says it is still pending", "neg": ["I cant find my card.", "Can I have a duplicate second card?", "may I have a Visa and a Mastercard from you.", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "The money disappeared after I topped up my account.", "My friend deposited $100 into my account, but it is not showing up!", "i did not get any money but still was charged", "How come my card doesn't work anymore?", "My top-up failed to go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did I do something incorrectly? Where is my top-up?", "pos": "How long will it take for my money to be deposited?", "neg": ["What types of foreign money can be used with this service.?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Is there a minimum age for having an account?", "how much for a physical card?", "What does pending mean on a cash withdrawal?", "Can I get a card even though I live in the US", "My transfer says pending. What does that mean?", "What is my password?", "When will it be delivered to the US?", "If I want my son to have his own account is that possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up but it isn't in my account", "pos": "What does it mean if my top-up has not gone through?", "neg": ["I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "My cash transaction isn't showing on my account", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "Is the PIN sent in another message?", "Why can't I transfer to another account?", "Please specify any limitations that come along with disposable cards.", "How do I use a check to top up?", "Why can't I buy cryptocurrency on the app?", "Why do you need me to verify who I am?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a top up to be approved?", "pos": "I'm not certain my top-up went through yet.", "neg": ["I didn't get the all the cash i wanted from the atm", "What are the reasons why a card payment would be declined?", "How do I use a card to top up?", "left my phone at hotel, cant use app", "Am I able to top up with Apple Pay?", "How do I replace a card that's going to expire?", "Do you convert to Euro?", "I requested a refund but can't see it.", "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?", "Would I have to pay anything if I need an additional card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why isn't my top-up going through?", "pos": "Says that my top-up is incomplete?", "neg": ["Can I use my account although the identity verification has not been accepted yet?", "My card was refused", "My transfer failed to a beneficiary", "I've got to have one of those virtual cards.", "Would I be able to get an account for my child?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "I thought transfers were free. Why was I charged to transfer?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "What do I need to do to exchange my money?", "Why couldn't I get cash from an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the top-up I made still pending.", "pos": "My top-up seems to be pending for a long time?", "neg": ["My card has not been delivered yet and its been a week since I ordered it, please help", "Why is the app showing a still pending message on a withdraw that has already been done?", "When can I expect the transfer to arrive in my account?", "my transfer isn't there", "What currency is acceptable for a top up?", "Why hasn't my ID been verified?", "Help me verify my identify?", "My new card is here, what's the process for activating it?", "How do I change my AUD into GBP?", "I think my top-up has failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Needed gas, been delayed for half an hour.Please fix it!", "pos": "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "neg": ["I need more assistance with how to activate my card.", "How do I reactivate a card I thought I lost?", "I need to transfer to my account and cant.", "where are the transfers originating", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "Could I get tracking on the card?", "I need someone to assist me with explaining how much I can top-up.", "Top up not available in my wallet.", "How do I activate my new card", "Do you support all countries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my top-up be pending?", "pos": "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "neg": ["I would like to know why so much identity information is required?", "what are limits to top up", "I'm trying to verify my top up card, how do I do that?", "Hi something is going on with the app.  I see some payments I didn't make?", "Why have I not received my PIN", "Can I use my card to withdraw from my account?", "What countries are you available in?", "I don't think I should have been charged a fee to use my card.", "I transferred money but the balance hasn't changed.", "My payment was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for the top-up!", "pos": "Even though I added money ey to the card, I couldn't use it", "neg": ["There's been a transaction to the wrong account.", "A direct debit appears in the app but I didn't authorize it.", "Can I unblock my pin using the app?", "Can I exchange USD for GBP in your app?", "How long will it take the money to appear in my account?", "In the app, where do I find my card PIN?", "For a week now, I have tried to use my card and it is still not working.", "I see a direct debit charge that I did not approve", "After a transfer, I see an extra fee.  Why?", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I already paid to top-up but the funds aren't available yet, where are they?", "pos": "How long does a top-up take to go through?", "neg": ["Where can I pay with my card?", "I'm not happy with service and would like to delete this account.", "Please explain why the funds I added were returned to my account.", "I deposited cash but it isn't showing up in my account", "I didn't receive the correct exchange rate for an item that I bought.", "What currency is supported for exchanges and holding?", "Where is my PIN located?", "How long does it take for the card to come?", "Are cards delivered to my location?", "Could you tell me about the restrictions that are on the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am under the impression that my top up is still pending", "pos": "My top-up seems to be pending for a long time?", "neg": ["I only got some of the cash I requested from the ATM", "I was mistakenly charged a fee for using my card.", "My card is about to expired what will happen?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "Is there a way to recover my password?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Do you have a tracking number for the card I was sent?", "I can't seem to be able to use my card", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I received the wrong amount of cash back"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a top-up take to go through?", "pos": "Problem with my top up going through", "neg": ["Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "How do I reset my passcode?", "I want to revert this mornings transaction.", "I have been waiting over a week. Is the card still coming?", "I haven't received my cash yet.", "When will my transfer post to my account?", "There is a fraudulent payment!", "What cards and currencies can I use?", "I need to stop a transaction that I made.", "Can I pay with my card anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "pos": "Can you explain to me why a top-up would still be pending?", "neg": ["What fiat currencies do you support?", "My payment card was declined - could you tell me why?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "There is a payment I don't recognize", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "If I need an additional card, is there a fee for that?", "I transferred money and it didn't get there.", "I wondered if multiple currencies is okay?", "How many transactions can I do with a disposable card?", "I need help verifying my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top up go through?", "pos": "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "neg": ["I would like to know why so much identity information is required?", "Are there restrictions on disposable virtual cards?", "How do I verify the source of my funds?", "How can I change my account details?", "I would like a second card.", "Do you support top ups?", "I requested a refund but am unable to see it in my account. Why is that?", "I received my card, how do I get it to show in the app?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "Help my activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top up not gone through yet?", "pos": "Is there a reason that my top-up is still pending?", "neg": ["I have a transfer that is still pending.", "I tried to make a purchase in the store but my card was declined.", "Is ordering a new card from China available?", "are SWIFT transfers an option?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "I won't be pleased unless I get a Mastercard.", "How can I fill up my gas tank using a check?", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "I see a direct debit transaction in the app that is not mine"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Top-up is loaded into the card and no update.", "pos": "Has my top up gone through?", "neg": ["What is the charge for receiving a SEPA transfer?", "Can I top up using my apple watch?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "How long does it take for the transfer to go through?", "What are you exchange rates?", "How do I shut down my account and get out of this company?", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "What happens with the duplicate charge in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "pos": "Where to check top ups pending?", "neg": ["What currencies and methods can i use to top up my account?", "I don't recognize a charge on my statement.", "My transfer was not approved", "I want this fee reversed from my account.", "I was supposed to get a refund but I do not see it.", "I see a duplicate payment.", "Questionable transactions on my account.", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "For what reason did my top-up get cancelled?", "I tried to get gas but my money was gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "pos": "How long do top-ups take to go through", "neg": ["Will I be sent a new card before mine expires?", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "there is a transfer pending.", "Why didn't my transfer to a beneficiary happen?", "Which ATM's can I use to make a withdrawal?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Is there a reason there's an extra fee on my statement?", "What do I do if I still have not received my new card?", "The transfer finally worked, but how long does it stay pending?", "How long does it take for a refund to appear?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i put money on my card and i dont see it on the balance", "pos": "How long does it take for a top up to go through", "neg": ["I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "I have a canceled top-up and wanted to know about it.", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "How do I top up with cash?", "What is the handling fee for transfer?", "Why was I charged $1 in a transaction?", "What is this cash withdrawal I don't recognize?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "I don't have the means to prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my top-up stay pending?", "pos": "It's been some time since refilled the top-up.", "neg": ["Duplicate transactions appear on my account", "I forgot my password to get into the app!", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "why can't my beneficiary make transactions?", "My disposable virtual card isn't working.", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "I am having trouble verifying my id.", "How do I top up with cash?", "Where is my refund? it appears to be missing.", "What is the process to get a new card when your old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top-up be completed?", "pos": "My top up did not complete.", "neg": ["I was wrongfully charged one pound.", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Which US cards have top up charges?", "There is unusual activity on my account and I believe someone took my card.", "My transfer still says pending", "Would I be able to get an account for my child?", "I have no idea why there is a dollar that has been charged to my account.", "I am still waiting for the cash to be returned from a cheque I deposited!", "I made a mistake and performed a transaction on the wrong account!", "Is the PIN separately delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm pretty sure my top up is still pending.", "pos": "My top-up has not posted.", "neg": ["I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Why are you keeping my money from me by declining my card? What is going on?", "I was issued a card about a week ago. why hasn't it come in yet?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "Can I choose between Mastercard and Visa?", "Why didn't the money I transferred into my account get added to my balance?", "What happens when I money transaction doesn't show up on the receiving side?", "Is there an extra fee to exchange currencies?", "Do you have a return policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does it take to reflect in my balance a top up", "pos": "Where are my funds? I topped off my car but it didn't seem to complete.", "neg": ["I bought something abroad and the exchange rate applied is wrong", "I see a direct debit charge that I did not approve", "Tell me what ATMs allow me to change my PIN.", "Where can money withdrawals be made?", "How can I periodically check the delivery of the card you sent?", "Please help me get a Visa card.", "In which countries can I get a card?", "Can I add a card that I just found (again) to the app?", "The transfer I made isn't reflected in my balance", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Has my top up gone through?", "pos": "Can you explain to me why a top-up would still be pending?", "neg": ["I desperately need to transfer something from China, Please give me the wait time.", "I'd prefer to use my American Express when putting funds into my account.", "I want a disposable virtual card, how do I do that?", "Why does my statement have an extra fee?", "what is the leadtime for a new card to show up in the mail?", "Can I have a Visa card?", "Am I able to change my PIN at certain cash machines?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "My phone was stolen, what can I do?", "What cards do you support"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The top-up is broken.", "pos": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "neg": ["I need to reverse a transaction", "I wish to cancel a transfer", "I need to know the process to transfer money into my account.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "Can i use this card at any store?", "What apps can I use to top up my account?", "Could you help my figure out the exchange fee?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "Where can I find the exchange rate for my transfer?", "Delete all of my account information and my account right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "pos": "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "neg": ["My top up was reverted. Can you help?", "My card payment didn't go through.", "Why is my identification required?", "What are the disposable virtual card limits?", "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "Is there a certain age I need to be?", "Please explain why my transfer attempt was declined. Thank you.", "I am seeing in the App a payment that its not mine", "I really need to know how to change my pin.", "How do I use a card to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting for a top up to come through for over an hour and I need the funds now.", "pos": "What is wrong with my top-up?", "neg": ["My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "is there a way to fix my top up", "Tell me why I need top-up to be verified?", "What about my children?", "Why are you charging me for ATM withdrawal? It has always been free before.", "How can I prove the source of my funds?", "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "I want to deactivate my account.", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "What are the currency types that I can keep money in."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "pos": "how long should i expect to wait when i add money", "neg": ["Can you tell me your exchange rates?", "I made a mistake when making my last transfer, please cancel before it goes thru.", "I see cash withdrawal activity in the app that is not mine.", "Is there a charge for receiving money?", "I would like to know the countries you are offer services in?", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "Why was I charged a fee? I thought shopping was free?", "What do I do if there is a direct debit on my account that shouldn't be there?", "At which locations can I order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.", "pos": "How long does my top up pending last?", "neg": ["Am I able to get a refund for a purchase?", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "My transfer was wrong, are you able to stop it before it goes through please?", "Do you limit my top-ups?", "I didn't see the money I added to my card.", "I can't find the card PIN.", "Can I top up my account with Google Pay?", "The machine only paid me a hundred when I wanted 20", "Can you give me info about what to do when my card expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Yesterday I topped up my card. Why didn't it complete as it still pending?", "pos": "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "neg": ["Why do I have to give you my drivers license", "Why is allowance not being given to my beneficiary?", "How long do bank transfers take to clear", "Why is there a payment I didn't do?", "Is it possible for me to top up with a cheque?", "Are there any discounts in exchanging currencies frequently?", "Can I reactivate a card?", "I want a refund", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "What is the best way to get my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is taking so long with my top up?", "pos": "Why hasn't my top up gone through?", "neg": ["How can I get a card sent to China?", "Why is the app showing a still pending message on a withdraw that has already been done?", "Which ATMs accept this bill of fare ?", "When I tried to transfer funds to my friend today I was unable to do so, why?", "I just got my new card.  How can I activate it?", "My transfer isn't in", "I was declined when trying to withdrawal cash!", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "why was my payment reverted on the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "pos": "My top-up appears to be pending.", "neg": ["Can both a Visa and Mastercard be received from you?", "Why wouldn't my withdrawal go through?", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "I didn't see any reason why my transfer was declined. What gives?", "When will my new card be delivered?", "Is there a reason my transfer failed?", "Why does it show that my transfer is still pending?", "How much does it cost to top up a US-issued card?", "Am I able to track a card that has already been sent?", "Can you show me how to verify the top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "pos": "I can't find the money I just added to my account.", "neg": ["Can cards be delivered? Where?", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "Please send my card as quickly as possible.", "Do I get charged if I get money?", "If I bought something I didn't like, can I get a refund?", "Why am I unable verify my id?", "When will the check I deposited post to my account?", "is there a reason i need to verify top up", "I have lost my card! What is my next step?", "Can I change my PIN if I want to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is wrong with my top-up?", "pos": "What is the reason that my top-up is still pending?", "neg": ["What form of payments can I use for topping up?", "always exchanging currencies, do you offer a discount?", "I need help verifying my identity.", "I tried using my card, but it doesn't work.", "Can I open up an account for my child?", "I have a fee and I don't know why", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "I think someone is using my card without my permission!", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "There is a direct debit set up that I didn't create."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "pos": "I can't find the money I just added to my account.", "neg": ["Is my fiat currency supported for both hold and exchange?", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "I wanted to withdraw $100 from the ATM but I only got $20", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I do not understand what this particular direct debit is ?", "I requested $100 but only got $20", "I tried my PIN too many times and now my card won't work!", "Can I schedule future top ups?", "I was trying to top up my account and it isn't working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up, but it didn't finish.", "pos": "I'm waiting on a top-up, its still pending", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "Can I have my card delivered on Tuesday?", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "Are visa and mastercard accepted", "How do I use a check to top up?", "Can I create my own top-up limit?", "My phone was left behind.  Can I still use my card?", "What do I do to Top up my card?", "I need my card to be activated right now.", "Why was I charged twice for my item!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been some time since refilled the top-up.", "pos": "My top-up is taking a while to process!", "neg": ["How do I link the new card that I just got from you guys?", "What will I need to verify my identity", "Why am I being charged to transfer funds?", "An extra fee of €1 was in my statement", "Can I unblock my pin using the app?", "can you assist me in activating my card?", "What exchange rates do you use?", "Can you delete the account?", "I can't recognise this Direct Debit payment.", "How many different cards can I have for my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long after a failed topup will funds refurn to account", "pos": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "neg": ["I got an unexpected charge on my transfers. How can I correct this?", "What is your age limit?", "What do I do to activate my new card?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "Is there a transaction limit for a disposable card?", "How do I get to the virtual cards?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "My card has been found. Is there any way for me to put it back into the app?", "Is this open to residents of all countries?", "can I use it in any country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top up be approved?", "pos": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "neg": ["Using international ATMs messes up the exchange rate.", "What reasons could cause my top up to be reverted", "Can this app take my salary?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "Where do I scan my card?", "Asked for $100 but only got $20. Why would this happen?", "What countries do you operate in?", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "I deposited money in the form of a cheque, but my balance has not increased."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my pop-up is still pending?", "pos": "My top-up funds aren't available yet.", "neg": ["My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Can you tell me how I would go about learning where my funds came from?", "Someone has stolen my phone, what should I do?", "Is it acceptable to use either Visa or Mastercard?", "Please tell me which fiat currencies you support.", "Can I request a refund", "What is the max amount of top-ups?", "Where do I order a virtual card?", "I would like to have a physical card to carry around and use. How can I get one?", "Why was I charged for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?", "pos": "It appears my top-up is still pending.", "neg": ["I made a payment but it's still pending", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "I have an outgoing transaction", "Can I add funds directly from my Apple Watch?", "I do not see the card PIN anywhere?", "Will there be a fee if I receive a SEPA transfer", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "Can I automatically top-up when traveling?", "What does it mean when it says that I have a payment that is pending?", "What will my exchange rate be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if my top-up has not gone through?", "pos": "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "neg": ["I should not have been charged a fee for cash withdrawal.", "My card payment was reverted, why?", "this verifying the top up is annoying", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Transfer has failed.", "Is there any reason my cash withdrawal still shows as pending?", "I tried activating my card and it didn't work", "I want to add money automatically when I travel.", "With one disposable card how many transactions can i do?", "How do I go about transferring money using my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up is still pending", "pos": "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "neg": ["How can I exchange AUD for GBP?", "what do I need to do if the ATM kept my card?", "i want to get a card but i live in the US", "I have a payment I didnt make on my account", "Please help me change my PIN.", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "Are there limits as to where my card will be accepted?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "Do I have to pay extra if I use an international card to top up my account?", "I need to exchange a currency - can I do that here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long are my top ups pending", "pos": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "neg": ["I'm trying to use a cheque to top up", "Why was my new card declined?", "IS there anywhere that a card cannot be delivered?", "I can't upload my identification.", "Can I mail in a check to top up?", "How is the exchange rate calculated?", "If I top up by transfer, am I going to be charged?", "how much does it cost to add money to my card", "Am I able to do a SWIFT transfer with you?", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a top-up?", "pos": "What happened to my Top-Up? It's not reflected.", "neg": ["Yesterday I had my phone stolen.  Please advise what I should do.", "I hope to get a Visa card", "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "How often can I top up?", "If I exchange currencies on a frequent basis can I receive a discount?", "Can the exchange rate change while I am in the process of making a withdrawal?", "I need a new card because the ATM took mine.", "Why did I get a fee for getting cash?", "It has been a couple of hours but I do not see my balance updated, can you help?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up seems to be pending for a long time?", "pos": "What is the reason my top-up is still pending?", "neg": ["My card got stuck in an ATM.", "I made a transfer into my account and now I need to cancel it", "Is there a fee for making a payment? If so, let me know why.", "How do I get my card out of the ATM?", "Shouldn't my new card be here by now?", "Will you charge me more if I use a European bank card for a top up?", "Do I pay extra for exchange?", "Can you explain why my transfer was unsuccessful?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "Am I able to use my account if the identity verification is not complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened to my Top-Up? It's not reflected.", "pos": "top up is still pending", "neg": ["What happens if my card expires?", "I would like to receive a refund for something I bought.", "Looks like my card payment was cancelled.", "My top up card needs verification and I don't know how to do it", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "I need to move money from another bank to this account.", "I didn't know I was going to get charged to use my card.", "When are cards shipped?", "Why can't I withdraw money?", "I need to get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I added money to the card but the transaction didn't go through", "pos": "I used my card to top up but it's saying it is still pending. What does this mean?", "neg": ["Where did my deposit for my source of funds come from?", "Is there a maximum for top-ups?", "Do you have charges now when you pay with a card?", "I didn't withdraw cash but I see that transaction on my app", "I withdrew some cash, when is it going to show?", "you got the exchange rate wrong for my cash withdrawal", "How can I delete my account?", "Why would my card payment not work?", "Could you tell me why my cash withdrawal was declined?", "I transferred money from one account to another account and I charged a fee for it. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It appears my top-up is still pending.", "pos": "How long do top-ups take to go through", "neg": ["How do I link the new card that I just got from you guys?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Please tell me if I'm going to be charged for sending out more cards?", "How much does it cost for a physical card?", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "Where do you deliver cards to?", "Why was I charged a fee for my withdrawal?", "Is there any reason why my card didn't work when I tried to top up?", "Do you have a list of cards and currencies you support?", "how do i get into my account and edit my details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a top-up that's still pending and wanted to know about it.", "pos": "My top up did not complete.", "neg": ["Why is there an identify check?", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "In the app, how can I make it show the new card that arrived?", "Does your app allow currency exchanges between USD and GBP?", "i need help finding the auto top up option.", "I believe my top up has failed", "What currency is supported for exchanges and holding?", "What exactly is the exchange fee?", "How do I open an account for my children?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long should i expect to wait when i add money", "pos": "Is there a reason my top-up has not gone through?", "neg": ["I want to have an item refunded can I do that?", "How do I get a refund for an unauthorized direct debit payment?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Why is the exchange rate different than expected on my transaction?", "Why did my top up get pulled back out?", "How do I order a new card? The current one is about to expire.", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "Are there any top-up limits?", "There are automatic debits on my account that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should my top-up be completed by now?", "pos": "My top-up hasn't gone through", "neg": ["What is the refund policy?", "Why can't I add any beneficiary I choose?", "Is there a limit to my top-up?", "I found the card that I thought I lost, and I would like to reactivate it.", "I did a payment but it was reverted by the app", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "How can I change my PIN?  Help.", "Would I be able to get an account for my child?", "Are there topping up fees if I have to transfer?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my top-up has not gone through?", "pos": "My top up says it is still pending", "neg": ["I believe that my transfer hasn't gone through.", "The bank machine didn't give my card back how do I get a new one fast?", "How many days to deliver to a US customer?", "how do i find top up for cash deposit", "Is there a fee to get an actual card?", "Explain why my top up would be reverted.", "I have forgotten my passcode", "Are there any limits to were my card is accepted?", "I wondered if multiple currencies is okay?", "I bought something and already paid for it but now I don't see it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for my money to be deposited?", "pos": "I used my card to top up but it's saying it is still pending. What does this mean?", "neg": ["There's a €1 fee on my statement, why?", "Can you tell me how to change my PIN?", "I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "Why do you need all these details about my identity?", "What should I do if I can't prove my identity.", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "What do I have to do to cancel a transfer?", "What should I do if I think someone is using my card without my permission?", "I thought that transfers are free. Why was I charged an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top is still pending.", "pos": "When will my top-up happen?", "neg": ["I don't think the charges made when I had currency exchanged are right.", "My card payment wasn't accepted.", "Why have I not received a virtual card yet?", "I've forgotten my app passcode completely.", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "Why do I have an unexpected fee on my bill?", "How can I top up my card with another card?", "May I get one of your cards?  I live in the EU.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "I'm still waiting on my identity verification."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is  my  top  up for  my  new account  not  instant", "pos": "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "neg": ["I paid with card and I was charged a fee", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "What is the dollar that I have pending on my statement there?", "Tell me what ATMs allow me to change my PIN.", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "Why can I not make a transfer?", "Is there a way to find an ATM around me?", "Can you tell me exactly what fees I will expect to see in regards to your cards?", "Does it cost me anything to top up my account via bank transfer?", "Are purchases returnable for full refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Problem with my top up going through", "pos": "My top up hasn't gone through yet, why?", "neg": ["Why can't I add any beneficiary I choose?", "Will I be able to track the card that was sent to me?", "In the App I see a payment that is not mine.", "Please show me how my friend can send me money.", "What flat currencies do you support for holding and exchange?", "Is there an exchange rate?", "What does it mean if my cash withdrawal is pending?", "Why and I being charged this fee?", "Can you assist on apple watch top ups?", "Why did I get charged a fee for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up did not complete.", "pos": "top up not completed", "neg": ["Why is my refund not visible on my statement?", "Why is it required to verify my identity?", "How much can I withdrawal in one month without incurring fees?", "how much do you charge to top up US cards?", "I need clarity on why my card is not working.", "How do i go about linking a new card?", "there were two of the same charge to my account", "What went wrong with my transfer?", "Why did my card payment not work?", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not certain my top-up went through yet.", "pos": "new customer and filling gas for the first time today, not working,", "neg": ["Which fiat currencies are supported?", "I need to dispute a direct debit.", "I was charged an extra pound.", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "Why have I been charged a fee for transferring money?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "The rate applied to my purchase in a foreign currency was wrong.", "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.", "Why couldn't I transfer funds to my beneficiary?", "Supported countries"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top-up happen?", "pos": "My top up hasn't gone through yet, why?", "neg": ["I need another card", "Can anyone else top-up for me?", "I just did a money transaction but its not showing they received it", "Do you have any card fees if I want to add money using an international card?", "Can my account be topped-up by friends of mine.", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "still need to get card pin", "How long does it take for a transfer to be in my account?", "I see a direct debit payment on my statement that wasn't me", "I don't know what my passcode is, can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should I wait for top up go go through ?", "pos": "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "neg": ["I need to reset the passcode.", "I bought some things in the morning but the payment shows as pending", "How long does it take for my id to verify?", "Is there a transaction limit for a disposable card?", "Can someone help me unblock my pin?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "I've been waiting ages and my PIN hasn't gotten here.", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "When will a cash withdrawal show up?", "As far as courtries go which ones are supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It appears my top-up has not gone through.", "pos": "When will my top up process?", "neg": ["How long will a cash withdrawal be pending?", "When will the money from a transfer be made available on my account?", "I'm having trouble with proving my identity.", "I need a second card, can I have more than one?", "I need a hand here, I need to top up cash.", "the money i transferred didnt arrive", "Can you explain your exchange rates basis?", "Why do I have to pay extra for using my card?", "I deposited a cheque but I don't see the funds in my account.", "Do I have to pick a creditcard brand?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up is pending still", "pos": "Why hasn't my top-up finished pending yet?", "neg": ["how do I get my card to show in the app?", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "When will I receive the card?", "What is the purpose of requiring my identification?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "How do I get refills to my card when I'm traveling?", "How do I fix a payment that was reverted", "My card is needed soon", "I need assistance addressing a direct debit that I did not do myself.", "I am trying to revert a transcation I did this morning"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "pos": "My money hasn't been deposited yet. When will it be?", "neg": ["What is the procedure of unblocking my PIN?", "My transfer still says pending", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "How can I access my account when I have lost my phone?", "Do you limit my top-offs?", "what is the fee for topping up by card?", "What services can I use to top up?", "I see cash in my app but I did not get it.", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up is still pending", "pos": "I do not think the pop up went through yet.", "neg": ["Which countries do you currently support?", "I need to transfer money into my account, HOW?", "What's the youngest I can be to open an account?", "I was checking my statement and I think one of my card payments has reverted", "The exchange rate applied was incorrect when I was traveling outside the country.", "What are the currencies that are accepted to add money?", "I locked myself out of my account, how do I unblock my PIN?", "If I want a friend to top off my account, can they?", "Why hasn't arrived yet a transaction I did to my friend?", "I was charged for the same thing twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up is incomplete.", "pos": "top up is still pending", "neg": ["Help my find the verification code on a top-up.", "Can you tell me why I was charged to withdraw cash?", "Where can I find my fund information?", "Is it possible to purchase more physical cards with my account?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Where did my top-up go? I can't find it in my wallet", "Do you take SWIFT transfers?", "Why has my beneficiary been denied?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "I tried to top up but the app rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top-up go through?", "pos": "I topped-up my account, but I don't think it went through.", "neg": ["How many days until my US transfer arrives?", "Can you refund my purchase?", "I do not recognize a direct debit payment that I see on my app", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "Why isn't my refund shown on my statement?", "There is a withdrawal on my account I didn't make.", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "I want to see what this fee is on my card payment.", "Your exchange rates are coming from where?", "The ATM didn't give me the full requested amount"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason my top-up is still pending?", "pos": "I think my top up is still pending?", "neg": ["Is there a limit on auto top-up?", "How long will my cash withdrawal take", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "I still don't have a refund.", "what is my monthly spending limit because i was refused my money at an atm", "Can I see where my funds come from?", "Can you make sure I get a MasterCard and not a Visa?", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "How long does it take to activate the card, as it does not look like its working?", "How do I cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Says that my top-up is incomplete?", "pos": "My top up hasn't gone through yet, why?", "neg": ["I just replaced my phone but how do I use my card information?", "Why was I charged an extra fee when using an ATM?", "I need to transfer something to China. It is urgent. How many days will it take to get there?", "I was charged and shouldn't have been charged when using my card!", "Why did you decline my transfer?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "What is this cash withdrawal I don't recognize?", "My cash deposit isn't in my account. What happened?", "I need mastercard as well as visa", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for my top-up to go through", "pos": "When will my top up process?", "neg": ["My account did not allow the transfer.", "Can you deliver the PIN separately?", "What types of cards and money do you accept?", "Do you accept any card and currency?", "Unusual direct deposit", "I would like to have assistance with activating my card.", "Is there restrictions on where I can use my card?", "how long does it take to get my card i am in a rush", "When will my money be in my account?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up didn't go through; it still says pending. What's up with that?", "pos": "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "neg": ["What is the youngest age for an account?", "Help me find the transfer that I did.", "What does it mean when a transfer is \"pending\"?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "What's the process of changing from GBP to AUD?", "Where do you deliver cards to?", "Can I trace where my funds came from?", "Must I verify my identity?", "after i got married i need to change my name", "Are there fees for receiving a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm waiting on a top-up, its still pending", "pos": "I do not think the pop up went through yet.", "neg": ["Is there a auto top-up option?", "Can my salary be received here?", "What should I do if my smart phone is lost or stolen?", "Can I allow other people to top up my account?", "Why did using an ATM cause me to be charged an additional fee?", "Can I electronically transfer funds into my account from my American Express?", "Um, my top up didn't work", "Please help me cancel a transaction.", "is there a reason that my payment didnt go through", "Where is my virtual card located?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up hasn't happened yet.", "pos": "My top-up appears to be pending.", "neg": ["Can I choose my card scheme?", "How do I deposit through bank transfer?", "How does the exchange rate work?", "I sent some money and the account hasn't recived the transfer I made.", "I need to stop a transaction that I made.", "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "Can you tell me why I was charged $1 for a transaction?", "How do I use a check to top up?", "Why did I only receive this much currency?", "I can't get my actual card to work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason that my top-up is still pending?", "pos": "When will my top up be applied?", "neg": ["I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "Do I have a Visa card as an option?", "Why aren't my payment funds available to me?", "Is there a fee for topping up by charge card?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "My transfer was declined. Why did this happen?", "My recipient hasn't received the money", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my top-up finished pending yet?", "pos": "Why is my top up not completing?", "neg": ["Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "Will you guys do Visa or Mastercard?", "How do I go about topping up with Google Pay?", "There is the same transaction showing more than once.", "Can you please explain the topping up transfer process?", "what are the exchange rates for foreign currency ATMs", "I tried to make a transfer and it failed.", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "need to know places i can withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my top up not working?", "pos": "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "neg": ["Why was there an extra charge when I transferred money?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "I need assistance with understanding which fiat currencies that you support.", "I need quickly transfer something from China. About how long will it take?", "If I need to top up with cash where should I look?", "Can you tell me how to top up on my card?", "Is it simple to transfer money using my credit card?", "Why am I charged a fee for getting cash?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "how do i find top up for cash deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my top-up gone through?", "pos": "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "neg": ["I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "I would like to top up my account automatically. How do I do that?", "Are there any charges for European bank card for top up?", "The app says I made a cash withdrawal even though I didn't.", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "What kind of costs are involved for exchanging currency?", "What is the fee on my statement for?", "I don't think the transaction has gone through, so can I cancel a transfer?", "What is the number of transactions for one disposable card?", "What type of card can I use to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my top up not completing?", "pos": "Can you explain to me why a top-up would still be pending?", "neg": ["I am not sure where my phone is.", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "I would like to activate my card.", "My statement shows an extra fee - what is it?", "I'm confused ass to why my contactless is not working.", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "What  is the verification process for a top up card?", "I sent money to my family last Friday but they don't have it.", "My app says I withdraw funds from my account through an ATM.", "I think there was an error in your exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "pos": "When will my top up process?", "neg": ["Any place that takes Mastercard would be fine.", "How do I avoid a fee to use an ATM?", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "Why was my atm withdrawl declined", "I noticed that i got charged extra for using the card.", "I'm having trouble proving my identity", "What is the limit on Auto top?", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "Do exchanges cost more?", "Could you tell me why my top up isn't showing in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "pos": "Even though I added money ey to the card, I couldn't use it", "neg": ["Why is it taking so long for my money to appear in my account? I have been waiting a week!", "What was the cause for my card to be declined?", "I notice that I have a card payment that's been cancelled.", "What steps do I need to take to exchange currencies?", "I am not recognized by the app.", "What currencies can be used for top up?", "Do you offer a discount for those who perform frequent currency exchanges?", "If I see a payment in the app that I don't recognize, what should I do?", "Can I exchange USD and GBP from the app?", "I need to terminate my account immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my top up gone through?", "pos": "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "neg": ["I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Can you tell me if I can hold money in several currencies?", "Why isn't my google top-up pay working?", "Report stolen card", "I'm still waiting for my transaction.", "How long will my transfer stay pending?", "I ordered a virtual card but it hasn't come through yet", "Is it possible to get one the your cards in the EU?", "Why is there an uknown charge showing on my account?", "I need to transfer money into my account, and I don't know how to do that."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not think the pop up went through yet.", "pos": "I made a top up yesterday but it's still pending.", "neg": ["After I deposited my cash, I still don't see it in my account.", "My phone was stolen, what can I do?", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "I need clarity on why my card is not working.", "The rate applied to my purchase in a foreign currency was wrong.", "Could you please help me figure out why the seller has not received their money after I sent it.", "what is this charge on my card?", "I got an cancellation error when I was topping up.", "oh my god I lost my card! what should I do?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find the money I just added to my account.", "pos": "What do I do if my top-up has not gone through?", "neg": ["Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "I recently bought something abroad but the exchange rate is incorrect. Why?", "How long before I can see that my cash withdrawal has taken place?", "How do I authenticate my top-up?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "I want to change the wrong exchange rate.", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "What is the timeframe for a transfer in Europe?", "Is there a fee when I add money to my international card?", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up hasn't gone through", "pos": "top up not completed", "neg": ["I can't get the card itself to work.", "My card is showing the same transaction over and over again.", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "I tried to get cash but it was declined!", "The exchange rate for my cash withdrawal was incorrect", "I would like to change my address.", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "How do I use a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up has not posted.", "pos": "How do I know if my top-up went through?", "neg": ["how to get virtual card", "My salary is in GBP. Do I need to configure this somewhere?", "I need to know what these extra charges are on my statement?", "Is it possible to get a physical card?", "I mistook my pin and now I am locked.  Can you unlock me?", "where can i see money source?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "There is a cash withdrawal in my account that isn't mine.", "I would like to know if you use Visa or Mastercard.", "How do I go about transferring money using my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "pos": "My top up hasn't gone through yet, why?", "neg": ["What happened to the money that I deposited?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "Can I get a Visa or does it have to be something else.", "Soon my card will expire, how do I get a new one?", "My card needs to be topped up.", "There's an unauthorized direct debit in my app.", "I think I got charged twice for the same thing", "What do I do if I detect fraudulent use on my car?", "Is it possible to have an item refunded?", "I haven't received my virtual card yet, do yo know why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been waiting for my top-up to complete and it still hasn't gone through.", "pos": "I used my card to top up but it's saying it is still pending. What does this mean?", "neg": ["Where is the money that I transferred.", "I noticed my card payment was cancelled, can you tell me why?", "How do I add a new card?", "Can you issue both a Visa and a Mastercard to me?", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "At what ATM can I change my PIN?", "How come my card payment is still pending?", "What happens if I use my account and my identity verification hasn't finished?", "can i get a card if I live in the usa?", "I signed up, but don't have a PIN. Where can I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does my top up pending last?", "pos": "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "neg": ["My account says I have a pending transfer.", "you got the exchange rate wrong for my cash withdrawal", "When can I expect my card?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "I can't find my card, it is lost.", "Can i add a new currency to my account?", "What reasons would a topup fail?", "What is this fee debit on my account?", "how much does it cost to add money to my card", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up, but the funds show up as pending. I thought it was instant?", "pos": "Isn't my top-up supposed to mean its complete?", "neg": ["When I top-up, the app reverts it.", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "Why isn't my deposit showing up?", "What top up charges are there for US cards?", "Someone else charged my card!", "How many active cards can I have?", "Why am I not allowed to transfer money to my cryptocurrency exchange?", "The cash I deposited using the ATM is still pending", "How do i authenticate a top-up card?", "How long until I see a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "pos": "When will my top up process?", "neg": ["I don't know what pending transaction means.", "Is there a way to tell where the money came from?", "Can I use this app for both USD and GBP?", "Do you have a list of cards and currencies you support?", "I paid with my card and got charged an extra fee, what's up with that?", "My payment has been declined several times.  Can you help me?", "What is this fee debit on my account?", "How can my friend send money to me?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "My foreign currency exchange has been applied incorrectly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my top-up pending?", "pos": "I topped-up my account, but I don't think it went through.", "neg": ["When do I get my PIN?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "Would I get a Visa or Mastercard?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "I need my PIN unlocked.", "I'm trying to verify my top-up card, but I can't find the code...?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "I attempted to get money in cash but it was refused!", "Why am I charged whenever I withdraw cash?", "How much will it cost me for a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up is still pending", "pos": "Why can't I see my funds after I topped up?", "neg": ["I would like to verify my source of funds.", "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "Why is there an extra charge of 1 dollar on my statement?", "Do you charge extra for exchanging currencies?", "Can I change my PIN in Austria?", "I need to dispute a direct debit.", "I tried activating my plug-in and it didn't piece of work", "For some reason my card payment didn't work", "My transfer to my account is missing.", "I need a new card and I live in the United States."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top up be applied?", "pos": "Where are my funds? I topped off my car but it didn't seem to complete.", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "The top-up verification code is not visible.", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Was my transaction reverted with my card?", "I found my lost card. Am I still able to use it?", "with what can I verify my identity?", "I'd prefer Mastercard.", "Am I gonna be charged for sending out more cards?", "why did my payment revert", "why wouldnt the atm give me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "pos": "new customer and filling gas for the first time today, not working,", "neg": ["I think my top up may have been reverted, what do I do?", "I made a transfer and was charged an extra fee!", "Why am i being double charged for something?", "my cash out is still pending", "I need to cancel a purchase that I made the other day.", "I tried to do a transfer but it didn't go through.", "I made a payment and it is showing up twice", "How can I transfer money into my account?", "I think I was double charged", "What currencies are approved to add money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a top up to go through", "pos": "Isn't my top-up supposed to mean its complete?", "neg": ["My transfer to another account was not allowed. Why is that?", "Why hasn't my account updated?", "I need a disposable virtual card. Please tell me how to order one.", "Is it possible to exchange currencies using the app?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "please delete account", "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "My card payment was cancelled.  Why?", "my friend has not got the money I sent last week.", "There is a fee for a transfer, please explain that to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "pos": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "neg": ["I won't be pleased unless I get a Mastercard.", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "Why doesn't it work when I use American Express to try to add money to my account?", "My rate of exchange was wrong.", "Will it cost me to get a second card?", "I could not get the top-up to go through", "Why is there a fee for doing a transfer?", "I want to open an account for my child.", "I don't recognize a purchase that was made with my card.", "What are the steps I need to take to cancel a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "new customer and filling gas for the first time today, not working,", "pos": "top up not completed", "neg": ["What is the most I can top-up?", "I wanted $100 but only got $20", "How can disposable cards be used?", "I can still see money in my account after making a payment", "Why can't I get my top up to work in Apple Pay?", "What limits are the to top-ups?", "Is it possible for me to top up with Google Pay?", "ATMs, which ones will accept this card?", "What currencies are accepted to add money?", "I would like to order a virtual card, where can I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain to me why a top-up would still be pending?", "pos": "When will my top up process?", "neg": ["Why did I get charged for a withdrawal?", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "What is the daily limit on my card?", "My card arrived but I don't know how to get my PIN.", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "What's wrong with my card? The clerk at the grocery store said it was declined.", "Do you let me choose between Visa and Mastercard?", "My card payment was reverted", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain why my top-up hasn't been processed yet?", "pos": "Even though I added money ey to the card, I couldn't use it", "neg": ["What type of card can I use to top up?", "Is it possible to get a Visa and Mastercard from you?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "I am having trouble activating my card.", "How do I dispute a direct debit that I didn't do?", "How can I create another card linked to this account?", "Why do some of my payments have fees?  I don't understand.", "The ATM won't let me take out cash", "Which fiat currencies are supported for holding and exchanging?", "What can I do if I lost my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up hasn't gone through", "pos": "My top-up funds aren't available yet.", "neg": ["The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "I made a payment that is not yet complete.", "How would I go about getting a physical card to use in stores?", "Explain the payment that was declined!", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "The disposable cards - what are they for?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "I want to top up my account. Can I do it with Google Pay?", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I see my funds after I topped up?", "pos": "why is top up pending", "neg": ["I found my old card. Can I link it back into the app?", "Why do I need to verify my identity?", "Can I use a credit card from the US to top up?", "Why are there fees for using a card?", "Please tell me what the exchange fee is.", "What currencies can I have?", "I couldn't transfer money to a beneficiery", "Why did my card payment get declined?", "The exchange rate for my card payment doesn't seem right.", "What is this random charge of one pound doing on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "pos": "My money hasn't been deposited yet. When will it be?", "neg": ["Which countries do you support?", "You have declined my  payment.", "Do I get charged if I get money?", "My payment was terminated", "How do i request more physical cards?", "what is the most money i can top up?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "How long does it take for a transfer to finish pending?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for my top up to work? It's still pending", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["How long until my card will get here?", "Why isn't my pending transfer finished?", "Can my children open an account?", "Why was there a fee for my cash withdrawal?", "There is a pending payment on my account, what does this mean?", "I need to activate my card.", "I could not access my money at the ATM", "I did not receive the right amount of cash.", "I am trying to find out how to exchange currency X with currency Y.", "I have not been able to use this card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my top-up has not gone through?", "pos": "I think my top up is still pending?", "neg": ["Why am I not able to withdraw cash from this ATM?", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "Do you offer disposable virtual cards too?", "Top up not available in my wallet.", "How do i set up my credit card to send transfers?", "Why can't I withdraw money?", "What is the meaning of a pending payment?", "There is a payment that I was charged two times for.", "Which currencies can I use to add money?", "Will I get a Visa card or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a problem with the top up system? My transaction hasn't gone through properly", "pos": "How long do I need to wait til my top up isn't pending?", "neg": ["Why is it I am charged an extra fee when I use the ATM?", "The app doesn't believe that I am myself", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "I have a new card. How do I activate it?", "Where can I check out the source of available funds in my account?", "Are SWIFT Transfers available at this bank?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "Do you support countries other than mine?", "My withdrawal from the ATM was cancelled.", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up says it is still pending", "pos": "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "neg": ["virtual card won't work for me", "I've just moved and I need to change my details", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "Where do I go to reset the passcode?", "Why isn't this accepting my identity?", "I'm interested in getting a card. How does one go about doing that?", "When will I have access to my pin number?", "How do I get extra physical cards?", "How can you assist on verifying my identity?", "Why is the app showing a still pending message on a withdraw that has already been done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my top up is still pending?", "pos": "Isn't my top-up supposed to mean its complete?", "neg": ["Can I change my pin at ATMs?  If so, what ones?", "I'm waiting for a transfer from the US, how much longer?", "How many countries do you work in?", "I don't see my card anywhere in the app.", "How long will it be to get this new card?", "My card was used without my permission, what do I do?", "Are there any top-up limits?", "How quickly can I transfer something to China?", "Can I get my friends to add money to my account?", "I think my pin has been compromised, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell my why my top-up is pending.", "pos": "How long do I need to wait til my top up isn't pending?", "neg": ["I put money in my account a week ago but its still not there?? What happened to my money?", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "Why am I being charged for withdrawing cash but haven't in the past?", "I don't want to give you all my identify details.", "For adding money, which currencies do you accept?", "Can you tell me what countries you offer support for?", "Is there a way to reset my PIN?", "Can I top up using my cheque?", "Why does a payment show up twice?", "I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, I don't see my money i just added.", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["When can I expect my card to arrive?", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "What kind of costs are involved for exchanging currency?", "How long will it take for my cash withdrawal to stop pending", "I want to cancel my account.", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "When will my transfer be in my account?", "My cash withdrawal is showing as pending, why?", "I can't get my card out of the ATM, what should I do now?", "do you accept from usa credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a top up yesterday but it's still pending.", "pos": "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "neg": ["I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Whats wrong with my currency exchange?", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "Can I get a second card for free?", "Can I only top-up digitally? Or could I use cash?", "Payment I did not make.", "Will you set a limit to my top-up?", "Who can send me money?", "My card is expiring soon, How do I order a new card?", "Why are you charging me fees for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Even though I added money ey to the card, I couldn't use it", "pos": "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "neg": ["What is the maximum for top-ups?", "Why can't my transfer complete?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I didn't get all the cash I asked for", "Tell me why there is an extra charge when I used an ATM?", "What businesses accept my card?", "How does your app transfer the money", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "How do I get another card", "I checked my statement and am being charged one pound. Where did this charge come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "pos": "I used my card to top up but it's saying it is still pending. What does this mean?", "neg": ["I am still waiting for a money transfer to appear.", "I can't seem to figure out why my transfers are getting declined.", "Can I start an account for my kids?", "Where can I find out where my funds came from?", "Why did my cash deposit not show up?", "Tell me what ATMs allow me to change my PIN.", "Why is there extra cash in my account?", "Why am I charged whenever I withdraw cash?", "Who do I call to activate my new card?", "What is the charge for topping up a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if my top up doesn't go through?", "pos": "My top up hasn't gone through yet, why?", "neg": ["There is a transfer not showing on my account.", "How many times can I auto top-up?", "My statement is showing I was Charged a dollar and I am not sure why.", "How long does it take to activate my card?", "Am I able to do a SWIFT transfer?", "How will I know where my funds are coming from?", "I locked myself out of my account, how do I unblock my PIN?", "I just received my card and I'd like to activate it.", "How do I get a refund for an unauthorized direct debit payment?", "How is this transfer supposed to work? It's not working for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Isn't my top-up supposed to mean its complete?", "pos": "i have a pending top-up", "neg": ["My transfer didn't complete. Why can't I access funds?", "There are two of the same charge on my statement.", "Does the app allowing exchanges between USD and GBP", "Is a physical card also available", "Is it possible for me to top up with Google Pay?", "I'm trying to activate the auto-top up function. Where is it?", "This card is accepted by what businesses?", "My app shows a direct debit that isn't mine.", "I need to top up, can I use google pay?", "Why on earth do you need so much personal id info from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are my funds? I topped off my car but it didn't seem to complete.", "pos": "My top up hasn't gone through yet, why?", "neg": ["I transferred money, but I think I've been charged a fee for it?", "Why hasn't my refund appeared on my statement?", "I want to close my account now.", "Why does it matter that I prove my identity?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "Why do i have an extra fee on my statement?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "Where do I look for cash top up?", "How long will a transfer from Europe take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up last night but don't have any funds, why not?", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "My refund has not yet been credited on my statement", "How can I change my information?", "Can you please tell me why my cash withdrawal is still pending?", "I did not set up a direct debit I have", "Is there a charge for getting more cards?", "I need to exchange foreign currency will i be charged?", "will you be able to activate my card", "Why isn't the transfer I made to a friend showing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "pos": "How do I know if my top-up went through?", "neg": ["Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "I used the wrong account number!", "Will I be charged a fee to top up using a debit or credit card?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "I sent money to someone but they haven't gotten it, what's going on?", "Will I have to wait much longer for my new card to arrive?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "What is the status of my card's delivery?", "How do i go about linking a new card?", "What do I do if there is an electronic debit that is not correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for my top up to clear?", "pos": "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "neg": ["Why is verifaction required for my Identity?", "Cancelling a transaction", "Is there an age limit to when my child can use these services?", "I need clarity on why my card is not working.", "How can I move money from my account at a different bank to the account I have at this bank.", "Does it matter if I use Visa or Mastercard?", "What do I do if I forgot my PIN?", "When will the transaction be done?", "Can you tell me why I was charged $1 for a transaction?", "I've already sent the money out and still have not received money in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up did not go through yet.", "pos": "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "neg": ["Can you show me where to link the new card?", "I see a direct debit transaction in my app that I didn't make.", "When I made a transfer I was charged extra.", "How long will it take to receive my money from my transfer transaction?", "what currencies can i exchange between on your app?", "When I topped up the app has seemed to reverted it.", "Please provide currency exchange rates", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "there is money in my account that i didnt put there", "How old can one use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up funds aren't available yet.", "pos": "My top-up appears to be pending.", "neg": ["My product was faulty.", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "I am seeing in the App a some cash withdrawal that does not belong to me", "Can I exchange from USD to GBP?", "I have a transaction showing multiple times.", "Why has my top up been returned?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "How do I start auto top up?", "Something is wrong with my top up and I can't see it. How do I find it?", "Do I have a say when it's delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "pos": "How come my top-up didn't go through instantly, like it usually does?", "neg": ["My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "What do you demand for identity verification?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "Why, when paying with the card, was I charged an extra fee?", "If my account is low in funds, can I set an auto top-up?", "i tried using a virtual card for a hotel but it didn't work, why not", "what is source of my money", "Is American Express supported for adding money into my account?", "What should I do if my smart phone is lost or stolen?", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "pos": "How long should it take for my top-up to finish? I've been waiting a while.", "neg": ["Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "Can I convert currency with the app?", "tell me how to get a refund for something I bought.", "I forgot my phone at the hotel, so I can't access the app.", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "How can I transfer some money into a foreign account?", "i bought the wrong size and would like a refund", "I don't think the exchange rate was right.", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up is taking a while to process!", "pos": "I believe my top up is still pending", "neg": ["Am I limited to what ATM I can use my card?", "How do I create a disposable virtual card?", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "Can I request a refund", "I didn't receive the correct amount of cash when I exchanged it overseas.", "I asked for more cash than what was received", "I have an account that is empty of funds. Can I transfer some from another bank?", "Where can I use my Mastercard?", "What do I do to get ahold of my own card?", "After transfering some money my balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "pos": "What is the reason that my top-up is still pending?", "neg": ["My PIN was blocked.", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "Do you know which businesses will accept my card?", "Why did I not get the amount of money I requested?", "Can I use a credit card from the US to top up?", "I do not recognize a direct debit payment that I see on my app", "My recipient hasn't received the money", "I've never been to that store.  That's a fraudulent charge.", "Are there any fees associated with receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "pos": "How do I make my top up complete?", "neg": ["How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "Why isn't a refund showing on my statement?", "I want to op up my account by using bank transfer. How do I go about it?", "A transaction I did to my friend hasn't arrived yet, why?", "I put some cash into my account but it's not displaying that on my balance.", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "What are the acceptable currencies for adding funds?", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "I bought something abroad and the exchange rate applied is wrong", "My card hasn't arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account is  new  why can I  not top up", "pos": "How do I know if my top-up went through?", "neg": ["How do I get my card on the app?", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.", "I am wanting to refill my card, is there a charge?", "Did you revert my top up?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "Can I have it delivered on a specific date?", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "I'm wanting to get a Visa card today.", "Can you check if my money has reached my account since it is not showing up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i have a pending top-up", "pos": "How long do I need to wait til my top up isn't pending?", "neg": ["Can you send me a Mastercard, instead of a Visa?", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "You charged me more than once for the same transaction!", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "If I don't live in the UK, can I get a card?", "How do your exchange rates factor in?", "Please help me unblock my pin which I put the wrong one too many times.", "I tried to do a transfer but I got a message that it was declined.", "how do i get into my account and edit my details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I need to wait til my top up isn't pending?", "pos": "I topped-up my account, but I don't think it went through.", "neg": ["How do I link the new card that I just got from you guys?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "I received my card. How do I link it to the app?", "Will I be charged for topping up my account using a bank transfer?", "I would like to use this cheque to top up.  Can you tell me how to do that?", "Why was there an extra charge because I used my card to pay?", "The exchange rate is incorrect for my payment.", "What flat currencies do you use for holding and exchanges.", "Can it add money every so often automatically while I travel?", "Why is it taking so long to update my balance transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up hasn't gone through yet, why?", "pos": "I used my card to top up but it's saying it is still pending. What does this mean?", "neg": ["What do I need to see my source of money?", "The exchange rate for foreign ATM currency is wrong.", "i need a virtual card", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "What countries can I use my account in?", "How old do you have to be to open an account?", "How can I transfer money between accounts?", "Can my friend send me money?", "Can I open an account for my offspring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know if my top-up went through?", "pos": "Should my top up still be pending?", "neg": ["Can I add money to my card automatically during a trip?", "How can I receive verification for the source of my funds?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "I want to change the wrong exchange rate.", "What's the limit to how much I can top up?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "why do you verify the top up", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Do you know the reason why my card payment was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should my top up still be pending?", "pos": "What is the reason that my top-up is still pending?", "neg": ["Tell me what ATMs use this card.", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "Can I change my PIN at my local bank?", "How do i access the auto top-up option?", "Was there a way for me to get tracking for that?", "I tried to pay with my card and it didn't work", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "Do you offer auto top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to top up but it's saying it is still pending. What does this mean?", "pos": "My top-up is taking a very long time to complete.", "neg": ["There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "Why am I still waiting for a transfer?", "Where are cards available to order?", "Is there a tracking number for the card?", "I would like to dispute a payment I didnt make", "Is there a fee for transferring money", "I want to use a payment card to top up my account. How can I do this?", "Can you tell me how I would go about learning where my funds came from?", "When do I see my recent refund in my statement", "How can I get my money that I didn't get from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money hasn't been deposited yet. When will it be?", "pos": "I topped-up my account, but I don't think it went through.", "neg": ["I sent a transfer and it has been pending for awhile. How long will it stay pending?", "I would like my refund for this item I bought.", "The expiration of my card is near, how do I order a new card?", "Instruct me how to reset the passcode.", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "The exchange rate was wrong in the foreign country I got cash in.", "Can I call to get my card activated?", "is there a frequent currency discount?", "help, I see money missing I didn't take out.", "I didn't know there was a charge for tranferring. What is the charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's taking my top-up so long?", "pos": "How long do top-ups take to go through", "neg": ["Is there a top-up limit?", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "I am unable to activate my card, it won't let me.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "How do I activate a card?", "Will I be sent a new card before mine expires?", "Can my daughter make an account?", "Why is my cash withdrawal pending?", "Why was there a fee on my cash withdrawal?", "I did a bank transfer and my balance isn't current."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do top-ups take to go through", "pos": "Where to check top ups pending?", "neg": ["Do exchanges cost more?", "How can I add physical money to my card?", "I have a disposable card but it does not work?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "I don't think that my top-up worked.", "I cannot get my card out of the ATM.", "How come I did not get a virtual card yet?", "my exchange rate looks wrong for my last payment", "My funds are low, can I auto top up?", "I have duplicated transactions on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where to check top ups pending?", "pos": "How long should it take for my top-up to finish? I've been waiting a while.", "neg": ["Money was transferred to me and I am unable to see it", "Is there a limit for top ups?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "I got billed an extra pound!", "I'm not able to activate my card how do I fix this problem?", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "How long does it take to get my money", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "I made a payment that is not yet complete.", "Show me the amount of transactions I can do with a disposable card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like my top-up has not gone through", "pos": "why is top up pending", "neg": ["Card payment still pending.", "Why was I charged extra when paying with card?", "Mastercard is preferred to me.", "i noticed that the funds were returned to my bank account. What happened?", "What is the maximum top up?", "should i add money via bank transfer instead", "What is this cash withdrawal I don't recognize?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "I don't know why my card payment did not work", "I moved and need to change my personal information."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up appears to be pending.", "pos": "When will my top up process?", "neg": ["Cash withdrawal has been pending, why is it so?", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "I've been charged an extra £1 and I don't know why", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "My card is about to expire.  How do I get a new card?", "I received less cash than the amount I specified in the ATM.", "Why is it required to verify my identity?", "Is there a top charge for US cards?", "i am express delivering my card to the us, how long will that take", "My withdrawal is pending, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should it take for my top-up to finish? I've been waiting a while.", "pos": "why is top up pending", "neg": ["Why did my card payment not work?", "How much does top up fees cost?", "Why do I have a transaction showing multiple times?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "Will the PIN come separately?", "I do not know what this cash withdrawal is", "I need to verify my identity. How do I do that?", "Tell me the currencies that you support.", "Why has my top-up not worked?", "Please help me get a Visa card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my top up process?", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["My card didn't work at the ATM in Notting Hill.  Is my card working?", "My top-up does not seem to have worked, what  went wrong?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "My card couldn't pay in a shop.", "Is my child too young to sign up?", "Can someone help with my passcode?", "can I use my card before identity verification?", "Please help me find my top-up verification code", "I need another card", "Is there a charge to use a Top up card in the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why is top up pending", "pos": "I topped-up my account, but I don't think it went through.", "neg": ["Why did my exchange rate change?", "My throwaway virtual card won't work", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "Can I set automatic top ups?", "If I am not in the country and I need to change my PIN, how can this be done?", "I am unable to use my card for some reason.", "Where can I get your exchange rates from?", "I am unable to activate my card, it won't let me.", "Will there be a fee if I receive a SEPA transfer", "What number of times can I top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my top up is still pending", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["Can you make exchanges using the EUR?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "How much would I be charged for a transfer?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "phone is gone", "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "Do you have a tracking number for the card I was sent?", "Where do I find my PIN for my new card?", "I got less cash because of the exchange rate.", "What do I do if my phone was stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make my top up complete?", "pos": "top up not completed", "neg": ["Seems like my card payment has been cancelled", "I didn't withdraw cash but I see that transaction on my app", "How much can I withdrawal in one month without incurring fees?", "How can get a Visa card?", "top up with credit card", "How does it work when I transfer money into my account?", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "I need to delete my account, please.", "My PIN is locked, how do I unlock it?", "Why didn't this transfer work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped-up my account, but I don't think it went through.", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["If I need an additional card, is there a fee for that?", "Can you tell me more about limits to disposable virtual cards?", "Why are you charging me a transfer fee?", "How do I exchange currencies using this app?", "Did  my transfer fail?", "I usually don't get charged for transfers, why was I this month?", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "Has my top-up been cancelled?", "How long is US delivery?", "How can I change USD to GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my top-up didn't go through instantly, like it usually does?", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["How do I know what exchange rate I will get?", "I received a decline message on a transfer", "At what ATM can I change my PIN?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "I have a new phone number and need to edit my contact information.", "My card got trapped inside an ATM, what should I do?", "What  is the verification process for a top up card?", "What does it mean if my payment was reverted?", "Why have I been charged a fee for cash withdrawal?", "How do I get my card into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up not completed", "pos": "What is the reason that my top-up is still pending?", "neg": ["How long do European transfers take?", "I can't upload my identification.", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I don't think I should have been charged a fee to use my card.", "What is the best way to get my virtual card?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "Please send my card as quickly as possible.", "I want one of the virtual cards!", "Why did I get charged a fee for transferring money?", "Can I receive payments in another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason that my top-up is still pending?", "pos": "My top-up is taking a very long time to complete.", "neg": ["How much does it cost to do a transfer?", "How can I make my card ready to use?", "How can I top up with Apple Pay?", "If I live outside of the UK am I still eligible for a card?", "How long does it take for a transfer to show up in my account?", "Can I use a cheque to top up my account", "Why is it taking so long for a transfer to complete!", "I tried entering my passcode and it isn't working. Can you help?", "Can you help me get Top Up to work in the Apple Pay function?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up is taking a very long time to complete.", "pos": "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "neg": ["How old do kids have to be to open an account?", "I was charged an incorrect exchange rate for a withdrawal.", "What physical locations can I use cash to top up?", "How are foreign exchange rates determined?", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "I found my old card. Can I link it back into the app?", "What do you require for identity verification?", "If there isn't much money left over, will it top-up automatically?", "Why did my cash deposit not show up?", "why wouldnt the atm give me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to cancel a transaction?", "pos": "How do I go about cancelling a transaction?", "neg": ["I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "What happens when a payment is reverted?", "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "My card payment says pending and it hasn't changed", "I would like to exchange currencies on the app. How do I do this?", "Can I get information on topping up?", "Help!  I fear that my card was stolen,", "What fiat currencies are used for exchange?", "How can my friend send money to me?", "I need to refund my item, can you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to revert a transaction I did this morning", "pos": "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "neg": ["I have an outgoing transaction", "Can I hold more than one currency?", "I made a purchase and was charged at the wrong foreign exchange rate.", "I am overseas in China, can I get a replacement card?", "What ID do I need to verify my identity?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "I froze my account, but how do I order a replacement card?", "Will I be charged for a cash withdrawal?", "Is there a tracking number for the card you sent me?", "Why can't I buy cryptocurrency on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "pos": "I made a mistake of transferring, can I cancel my previous transfer?", "neg": ["need to know where money comes from", "What are the fees associated with top up via transfer?", "Please tell me, do you use Visa or Mastercard?", "Is it possible to order a card?", "Why is my card not working anymore?", "My app shows a payment I didn't make", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "What are the fees imposed when I make a transaction?", "What are your supported countries?", "I don't think I was supposed to be charged so much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel my previous transaction", "pos": "please cancel the transaction", "neg": ["Can I withdraw from any ATM?", "I just moved to the US how do I get a card?", "How come there is a $1 extra charge on my statement?", "How can I receive a virtual card?", "I have to make several disposable cards per day.", "What information do I need to see my source of money?", "I transferred some money but it hasn't arrived yet", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "Where's my top up code?", "I just saw a fee on my account. When do these get charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to revert this mornings transaction.", "pos": "How do I cancel a transaction?", "neg": ["Why would the ATM machine fail to give me the cash withdrawal I requested?", "How do I use my card if I lost my phone?", "Is the card welcomed by everybody?", "explain the virtual card", "Is it possible to have a discount for exchanging currency frequently?", "Will you be adding more currencies in the future?", "How much would it cost me for a bank transfer to top up my account?", "Why am I being charged a hidden fee?", "Under what condition will my payment revert?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like help to revert a transaction I did this morning", "pos": "How can I cancel this transaction?", "neg": ["Why is the identity check involved?", "Can I order a card please?", "If I bought something I didn't like, can I get a refund?", "I would like to top up via credit card, which credit cards do you support?", "Where can I find the top up verification code?", "My card arrived but I need to make it work in the app, how do I do that?", "What is the limits on the number of disposable cards I can have?", "What is the current exchange fee?", "What currencies can I use?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to cancel a transfer I just made", "pos": "How to cancel a transaction", "neg": ["Is there an alternative to a physical card?", "How do i set up auto top-up?", "I need to move money from one of my other accounts to this one.", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "Why was money taken for a transfer?", "I hate this ATM, it charged me an extra fee, Why did it charge?", "I purchased something abroad and the incorrect exchange rate was applied.", "I want to inactivate my account.", "I couldn't pay with card in a shop", "are transfers to a beneficiary possible"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I made a transfer in error and need to cancel it before it's complete!", "pos": "Is there a way to revert a transaction?", "neg": ["How can I alteration my PIN?", "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "What do I need to see my source of money?", "How can I fund another account with my American Express?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "My account transfer was not cleared.", "I needed $100 but all it gave me was $20.", "Does Google Pay offer a top up option?", "An extra fee has been added to my card payment is this correct?", "What do I do if I see a transaction on my card that I don't recall making?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I fix a transaction to the wrong account?", "pos": "Can I cancel a transaction?", "neg": ["How can I exchange currencies with this app?", "I used my card top-up but all of the money is missing.", "I would like a  physical card sent to me.", "I still want to use my account but haven't verified is that OK?", "I can't remember my password.", "I can not find my refund.", "What currencies do you accept for adding money to my account?", "I do not know where the transaction is.", "How to receive the actual card", "I was supposed to get a refund but I do not see it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanna revert a transaction i did this morning.", "pos": "A transfer has to be cancelled.", "neg": ["How come the money from the merchant appeared back into my account?", "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "How can I hold and exchange fiat currencies?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "Why was a fee charged to me for transferring money?", "I need my PIN, where is it?", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "Which countries does your service work in?", "There is a payment that is not mine in the App.", "In my app, a direct debit payment that I didn't do shows up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "pos": "I want to cancel a transaction.", "neg": ["Could I get tracking on the card?", "How fast are transfers from Europe?", "I used my pin too many times.", "What should I do since my card is trapped in the ATM?", "how many days processing new card?", "How often can I top up my account?", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "Where can the cards be delivered?", "My passcode was denied.", "I think that someone may be using my card, but I'm not sure,."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't want to make a transaction, I want to revert it", "pos": "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "neg": ["When will my top-up happen?", "I didn't receive the correct exchange rate for an item that I bought.", "Can you tell me why my credit card was declined while trying to top-up?", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "Do you have a limit for someone's age?", "Can I receive a refund for an item I purchased?", "Why is there an extra fee charged?", "Where can I order my virtual card?", "Cash withdrawal was incorrect at ATM.", "How do I report my card as lost or stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "pos": "Cancel Transaction", "neg": ["I can't find my card! Can you help?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "Where would I find top up by cash deposit?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "My refund has not shown up on my statement.", "Where did my extra fee for the transfer come from?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "I have not received my card and it's been a week, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake when making my last transfer, please cancel before it goes thru.", "pos": "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "neg": ["Why is top up not working if I use my American express with my apple pay?", "The refund on my account hasn't shown up", "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "When my card expires soon, how fast is the replacement card sent and what are the costs?", "I think something went wrong, I didn't get the right amount.", "I no longer want this account, what should I do?", "Explain why I can't do a transfer to an account.", "How do I transfer cash my into my account?", "I recently transferred money to my account when will it show up?", "My card was refused"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake this morning when I did a transfer. How do I reverse it?", "pos": "I want to cancel the transaction I made earlier", "neg": ["I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "What do I do if the ATM swallowed my card?", "Why is my payment in pending status?", "I tried to make a transfer, but it didn't work.", "What ATM accepts Mastercard?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "How can receive a physical card", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "I want my purchases cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't mean to do the transfer, is there any way to cancel it?", "pos": "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "neg": ["Where do I go to change my PIN?", "How do I transfer money from one bank account to another?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "The top-up I ordered didn't process.", "I can't find my phone and I'm worried someone is going to use it", "this verifying the top up is annoying", "My salary is deposited in GBP. Do I need to choose the currency?", "My money transfer has not happened yet", "What are the requirements to open an account for a minor?", "Hey there's a fee for a transfer on my account.  Why?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about cancelling a transaction?", "pos": "I messed up a transfer and need to reverse it.", "neg": ["Why am I seeing a fee for transferring money?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "I see I was charged $1 for a transaction.", "Which countries does your service work in?", "Is there a way to tell where the money came from?", "I didn't get my card back from the ATM.", "I went to top up my card and it was cancelled.", "How long should I have to wait before I see the transfer in my account?", "Why can't the recepient of my money transaction see it?", "Are cards from the US accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "pos": "Please cancel my last transaction.", "neg": ["The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "How come I got to pay to get my money from the ATM?", "How can I alteration my PIN?", "How do I get my card out of the ATM?", "What is the virtual card and how can i get one?", "I have a cash withdrawal that says it's pending, why?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "Why is my deposit still pending?", "How can I change my name in my profile?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "please cancel the transaction", "pos": "How do I revert a transaction?", "neg": ["I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "Why hasn't my friend received the transaction?", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "I cannot remember my passcode, is there a way to retrieve it?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "Why was I not allowed to do a transfer to a beneficiary?", "When will my transfer from the US get here?", "Why was I charged a fee for withdrawing money off my card?", "Can my PIN changed remotely without visiting a bank?", "Please assist me in activating the card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "pos": "I did a transaction this morning and now I want to cancel it.", "neg": ["my money, where is it coming from?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "is it possible to top-up with google pay.", "Can I get some help activating my new card?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "Can I use this card at any ATM?", "I do not know what this cash withdrawal is", "You promised no fees but now I've got one. What the hell!?", "How do I add my card to the app once I get it?", "How come I did not get a virtual card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for a transaction to be cancelled?", "pos": "Am I able to stop a transfer?", "neg": ["How do I go about getting hold of a virtual card?", "Why was there a fee with my cash withdrawal?", "I was charged an additional amount of money for making a purchase with my card", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "How do I replace my card before it expires?", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "What happens when I am charged twice?", "I would like open a second card for my daughter, how can you assist me?", "The ATM did not give me my card back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I cancel my transfer?", "pos": "I goofed up and used the wrong account.  Please help.", "neg": ["Do top-up limits exist?", "that fee should not be there, you charged my cash for an unnecessary thing.", "how do i get a new card", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I need my refund as soon as possible. What else do I have to do?", "Where is the PIN for my card located?", "Has my top-up been cancelled?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I want to know which currencies and cards are supported, can you provide a list?", "The exchange rate for foreign ATM currency is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "pos": "I need to cancel a transaction.", "neg": ["Does my top up and apple pay work together?", "My payment shows that it is pending will I be charged more money?", "How can I get another card?", "How can I find the source for my available funds and money?", "I'm due a refund and it is not on my statement.", "How long does it take for my physical card to be delivered.", "How long does it take to get a refund on something I bought?", "Am I able to get a refund for a purchase?", "When will my transfer arrive from Europe?", "How come I got blocked for entering wrong pins?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I submitted a transaction but it was for the incorrect account.", "pos": "I want to cancel a transfer I just made.", "neg": ["The cash withdrawal I took seems to be off. The exchange rate is wrong.", "Am I able to top up with this cheque I received?", "What does it mean when it says I have a payment pending?", "I lost my passcode.", "Why did my card get charged twice for a transaction?", "Why didn't my friend's transaction arrive yet?", "Why is there a random payment in my statement?", "How long will it take my card to get here?", "I purchased an item and the exchange rate was wrong", "Why was there an extra charge because I used my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "pos": "Cancel a transaction", "neg": ["How can I trade currencies with this app?", "I tried entering my passcode and it isn't working. Can you help?", "How can I receive my salary in another currency?", "My Virtual card was rejected for a car rental. Why?", "What retailers accept my card?", "Why won't the ATM let me withdraw money?", "My cash deposit isn't in my account. What happened?", "Is there an automatic top up feature?", "My payment was put back, I think.", "My cash received does not match what has been requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "who do I talk to, to cancel a transfer?", "pos": "I want to cancel a transaction.", "neg": ["I made a check and cash deposit that wasn't credited to my account.", "My new card came in.  How do I activate?", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "Looks like my top up failed.", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "I did a transfer but its still pending", "The ATM charged me an extra fee, Why?", "I want to have multiple currencies in my account if possible.", "The app is showing a payment I never made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "pos": "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.", "neg": ["How do I replace my card before it expires next month?", "How long is the wait for a money transfer to post?", "Someone hacked into my cards account.", "There is a card payment I'm not familiar with.", "Why has my card payment been reversed?", "I need to change my phone number.", "I tried to top up, but the funds show up as pending. I thought it was instant?", "Can I have a Visa card?", "How can my friends top up my account?", "What are disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I inadvertently completed a transaction on a wrong account.", "pos": "I made a transaction to the wrong account!", "neg": ["I can't make purchases with my virtual card.", "Do you know how I can verify that I did a top-up to my card?", "Will I be charged for transfers?", "I saw a payment come out of my account for a merchant I don't remember.", "How can I receive verification for the source of my funds?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "beneficiary transfer problems?", "I need you to delete my account now.", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Please send my card as quickly as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I make a mistake can I cancel the transaction?", "pos": "There was a transaction this morning that I'd like to reverse.", "neg": ["Is there a way you can have money from a purchase I made refunded to my account.", "I was made to pay a fee for making a transaction with card.", "Can I get some help activating my new card?", "app malfunctioning, does not know its me", "Can you deliver the PIN separately?", "What areas are cards delivered to?", "Which ATMs accept this circuit board ?", "Where can I check out the source of available funds in my account?", "Why is my card payment pending?", "Why am I being charged for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to cancel my transfer?", "pos": "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "neg": ["I was charged for the same thing twice", "I had a decline on my card. Why?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "How do I edit the personal details on my account?", "What ID do I need to verify my identity?", "It says that my payment is pending, what does that mean?", "Where can I order a card when I am in China?", "Can I have another card in addition to my first one?", "There are charges on my card that I haven't purchased.", "A direct debit payment that I didn't authorise shows up in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "pos": "stop the transaction", "neg": ["I see a cash withdrawal in the app that I did not do.", "Why has my payment been declined? I paid by card.", "How can I investigate a missing refund?", "Will I be charged for a cash withdrawal?", "I have enough money in my account, so why is my card being declined?", "Why is the app showing a still pending message on a withdraw that has already been done?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "Tell me how to top up my account using bank transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "pos": "What are the steps I need to take to cancel a transaction?", "neg": ["Tell me why my balance did not change when I tranferred cash.", "There is a mysterious debit transaction on my statement", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "I was trying to top up my account and it isn't working", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "Why am I getting declines when trying to make a purchase online?", "What is the process for activating a new card.", "I'll send a check to top up my account", "My account transfer was not cleared.", "I didn't receive the amount of cash I requested for the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "pos": "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "neg": ["Why was I charged a fee for transferring money", "Why does it cost more to pay with my card?", "I just deposited cash to my account and can't find it!", "How can I change my account details?", "Can you tell me how long it takes for a new card to come?", "How do you exchange currencies", "I think a payment I made with a card was cancelled.", "Which foreign currencies do you accept for adding money?", "How do I find out where my funds came from?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer into my account and now I need to cancel it", "pos": "What are the steps I need to take to cancel a transaction?", "neg": ["Where is a Mastercard ATM?", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "The correct amount of cash was not received.", "My transfer seems to be too expensive.", "I withdrew money and got a fee, please explain", "How do I change my card PIN?", "My cash withdrawal was declined.  Why?", "Where can I find how to change my name?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "The app rejected my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help revert my transaction from this morning.", "pos": "I have a transaction and would like to know if I it's cancelable?", "neg": ["How do the foreign exchange rates work?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "I need my refund as soon as possible. What else do I have to do?", "Remove my account immediately.", "Do I have to go somewhere to activate my card?", "I'm having trouble with proving my identity.", "Am I able to modify my account details?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "I could not transfer funds to a beneficiary; is there a problem with your software?", "Can I have a spare card for this account please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think the transaction has gone through, so can I cancel a transfer?", "pos": "I wish to cancel a transfer", "neg": ["What is the length of a transaction completion?", "Where can I check to see where the money in my account came from?", "can I be charged for topping up by card", "What's my limit for topping up?", "What's the process of changing from GBP to AUD?", "How do I check security settings using the app?", "There's a duplicate charge on my account?", "I have a transaction that shows multiple times.", "What do I need to do to verify my funds?", "My funds are not transferring to my bank. Why is this not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "pos": "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "neg": ["Why was I charged extra on my app?", "I was charged several times for something", "How long is the delivery to the US?", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "Can you tell me what this cash withdrawal is?", "Are there going to be fees from adding money with an international card?", "What flat currencies do you support for holding and exchange?", "is there a reason i need to verify top up", "I am in the EU. Can I get one of your cards?", "Why would the app revert my payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to cancel a transfer?", "pos": "Where do I go to cancel a transaction?", "neg": ["I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "My card hasn't been working when I try to use it.", "What is this extra fee while I was doing a transfer?", "How long do I have to wait for a US transfer?", "How do I go about ordering a card?", "I ordered a card and would like to know how to track the delivery progress of it.", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "I checked my statement and saw a charge of one pound, where is this charge coming from?", "I need to deposit money to my account", "I sent money and the recipient has not received their money after two weeks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake and did a transaction to a wrong account, can I cancel?", "pos": "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "neg": ["Did I not get my refund? I don't see it.", "I forgot my PIN and now it is blocked.", "Can somebody else top up my account?", "Do you know how to change my card PIN?", "use my credit to add money", "Can I have more physical cards?", "Is there any way for you to find my card?", "How do I get refills to my card when I'm traveling?", "Hoe do i use my credit card to transfer money?", "Why does it show that my transfer is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me cancel a transaction.", "pos": "I did a transaction this morning and now I want to cancel it.", "neg": ["Is there a top-up limit that I have to stay under during a given period of time?", "I need to reset my passcode. Where do I go to do that?", "I'm having money transferred from Europe, how long will this take?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "I want a disposable virtual card, how do I do that?", "How can I find out the source of my available cash?", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "can I have multiple currencies?", "What forms of ID work for verification?", "How do I modify my details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to cancel a transaction", "pos": "I used the wrong account.", "neg": ["What do I do if I see a cash withdrawal on my account that I don't remember making?", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "A shop I go to didn't let me pay.", "How can I top up my account and which currency can I use?", "I have yet to receive my virtual card", "How does someone else top up my account", "I tried to top off using the card, but the money just disappeared?", "Can you tell me where to find top up by cash deposit?", "I don't think the charges made when I had currency exchanged are right.", "I believe you charged me too much to exchange my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "pos": "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "neg": ["I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "I sent money to someone but they haven't gotten it yet", "Where are the cards transported to?", "Can I use it outside of Europe?", "How do I delete my account now", "Why was I charged for getting cash?", "I need my PIN, where is it?", "I don't recognize the direct debit payment from the app.", "I tried withdrawing but my cash is not showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps I need to take to cancel a transaction?", "pos": "I wish to cancel a transfer", "neg": ["I am unsuccessfully trying to make a transfer can you help?", "The ATM didn't give me the full requested amount", "Help me find the transfer that I did.", "Card payment was declined, do you know why?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "I tried to pay with my card and it didn't work", "When will my cheque be processed?", "There's a direct debit payment that I don't recognize.", "Do I have to verify the top-up?", "Which countries do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake of transferring, can I cancel my previous transfer?", "pos": "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "neg": ["Can my job deposit my wages directly into the account.", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "Is this app capable of exchanging currencies?", "How do I close my account, since I'm dissatisfied?", "I was charged for using my card?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "lost card found, want to put it back in app", "I was charged $1 in a transaction.", "I need to cancel a purchase that I made the other day.", "Where can I find out how to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to cancel a transaction?", "pos": "I made a mistake and need to cancel a transfer.", "neg": ["how long does it take for a transfer from Europe to go through?", "Is exchanging currencies one of your app services?", "I'd like my account to be deleted. I'm not satisfied with the service you provide.", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Is there a reason behind why my transfer did not work?", "If my card becomes expired what can I do?", "My funds must be verified", "I can't find the card PIN.", "Can I top up my account with a check?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a transaction.", "pos": "Please help me, there is a transaction in the incorrect account.", "neg": ["The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "How does a disposable virtual card work?", "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "How can I top up my account by bank transfer?", "I am having problems with my contactless.", "Can I activate my card?", "With this app, will I be able to exchange currency?", "Problem verifying my account", "I have cash deposit to my account but it is experiencing a problem"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "pos": "I made a transaction to the wrong account!", "neg": ["Someone took my card without my permission.", "exchanging currencies costs what?", "Where can I edit personal details?", "Do you support top ups?", "Everytime I try to prove my identity it won't let me.", "How long is the wait for my card?", "How fast can I transfer something from China?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "I was charged an additional amount of money for making a purchase with my card", "There is a debit paymet that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I cancel a transaction?", "pos": "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "neg": ["When do I get my card PIN?", "is a transfer to a beneficiary allowed?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "My card payment wasn't declined", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "How can I activate my new card?", "For the identity verification, what do you need?", "They said I would get a refund but I don't see it on my statement.", "Is it possible for friends to top up my account?", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used the wrong account.", "pos": "Am I able to stop a transfer?", "neg": ["I have a missing refund", "How can I get a virtual card for a one-time transaction?", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "Something's wrong my card won't work.", "i would like to top up with check", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Are there any discounts for frequent currency exchanges?", "I cannot make a transfer to another account.", "My cash withdrawal isnt showing on my account", "I was charged multiple times for one purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel the transaction I made earlier", "pos": "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "neg": ["Is there an option to top up with a cheque?", "I am unsuccessfully trying to make a transfer can you help?", "How much do I have to pay to accept an international transfer?", "Can you lookup my password?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "I want to start using my card, how do I activate it?", "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "Why is my top up not completing?", "I need to do a card activation.", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel a transaction from this morning.", "pos": "I want to cancel a transfer I just made.", "neg": ["No option to top up with a cheque ?", "I received my card, how do I get it to work in the app?", "When will my card be delivered?", "Please tell me what this direct debit in my statement is", "What is the current exchange rate?", "I didn't see the money I added to my card.", "How do I verify the top-up card?", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "What are the acceptable currencies for adding funds?", "If my card is going to expire this month, do I need to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to cancel a transaction?", "pos": "I want to revert a transaction I did", "neg": ["Help me order a new card that's going to be expired soon.", "How do I get extra physical cards?", "I'd like more info on getting a virtual card.", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "I just received my card and I'd like to activate it.", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "Why is there a fee for getting cash?", "How do I add a new card?", "Why doesn't the person I sent money to see that transfer yet?", "How many times can I enter a wrong PIN before it is blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I cancel this transaction?", "pos": "I made a mistake on the last transfer I made, who must I speak with to cancel?", "neg": ["I do I top up from my Apple Watch?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "Is my transfer pending?", "Changed details is essential, what steps do I take to do so?", "I am not seeing recent cash withdrawal on my account.", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Where do I find my card PIN?", "Can I add a card to back into the app?", "I can't be sure, but I think that someone may be using my card.", "Why would I receive an error that my transfer isn't possible when I've done it before?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a transaction immediately.", "pos": "I am trying to revert a transcation I did this morning", "neg": ["The disposable cards, what are they for?", "An incorrect exchange rate was applied to an item I bought.", "I'd like to know where my funds come from.", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "I am still awaiting the money I put into my account this morning.", "What steps do I need to do to delete my account?", "Why isn't my disposable virtual card working?", "My money I had was gone and I could not get gas!", "i need to add express delivery if that's an option", "I cannot activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reverse a transaction I did this morning", "pos": "I recently made a transfer that I would like to cancel", "neg": ["Do you have the best exchange rate?", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "I can't recognise this Direct Debit payment.", "the balance has not changed, but I have deposited some money", "I was checking my statement and I think one of my card payments has reverted", "My phone has been lost or stolen", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "I was not given the amount of cash I withdrew", "Is there a fee for currency exchange?", "How can I the person see my money transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.", "pos": "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "neg": ["There are automatic debits on my account that I did not make.", "Why did the funds for one of my purchase come back to my account?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "I can't see my refund in my history.", "Would I be able to get an account for my child?", "how much to get my card in 2 days?", "When I look at my statement there is an extra fee, that is for what?", "What is the minimum age required to open an account with your service?", "I was making a purchase and it was declined and I wanted to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake and need to cancel a transfer.", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "I want to add money to my card, what payments do you accept?", "My password doesn't work.", "How do you determine your exchange rates?", "When I got cash I believe that the exchange rate was wrong", "why do i have to verify top up?", "Which fiat currencies can I use through this app?", "My transfer failed, why?", "Why is the exchange rate wrong for my cash withdrawal?", "I have been charged an extra fee when buying from your store. Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "pos": "I need to cancel a transfer", "neg": ["Can I top-up any amount?", "How will I get my card?", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "I'm still waiting for my card that was issued a week ago. What should I do?", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "What do I do if the ATM took my card?", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "I believe that a card payment I made was cancelled.", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "pos": "I need to reverse a transaction", "neg": ["I'm trying to take money from my account but its not letting me. Help!", "Do you accept US credit cards?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "Why is my exchange rate wrong?", "I bought something and now I want a refund.", "Can I use app to reset PIN attempts?", "How do I top up by card?", "i do not know what this charge is for", "My identity can't be verified for some reason", "I couldn't transfer money to a beneficiery"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "pos": "I want to revert a transaction I did", "neg": ["I want a new PIN please.", "I can't get cash from the ATM!", "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "how to get a new card in china", "I have two of the same charges on my account!", "A withdrawal is showing that I don't recognize", "My PIN is locked, how do I unlock it?", "Can I set up to my account to automatically top up?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "I logged in wrong and am blocked, how do I log in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transaction from earlier needs to be reversed.", "pos": "I made a transaction to the wrong account!", "neg": ["What do I do if I have forgotten my passcode?", "I am trying to transfer money and something is going wrong.", "Why can't I withdraw cash?", "I was given the wrong amount of cash", "Why was a fee charged to me for transferring money?", "What do I do if my card gets broken?", "I have a transaction showing up multiple times.", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "Who do I contact if there is a direct debit that I did not create.", "How do I know if my top-up went through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "pos": "I messed up a transfer and need to reverse it.", "neg": ["Mastercard is preferred to me.", "Can you tell me why my transfer declined?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "Can I have a discount if I exchange currency often?", "I need to know why a money transfer is available.", "Can I have money in more than one currency in my account?", "Why is my refund not showing up on the statement?", "Will I need a new card or can I put my old card back into the app?", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "I have one of your cards, but I don't know how to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "pos": "I would like to cancel a transfer...is this possible?", "neg": ["In the app, where do I find my card PIN?", "I am not happy with your service and request that my account be terminated!", "Please tell me the steps to verify my identity.", "Is it free for top ups?", "My account shows a direct debit charge that I have never seen before", "Why did I only get $20 when I asked for $100?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "maximum how many days get the courier?", "My card is not able to be activated how do I get it to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me cancel a transaction.", "pos": "How can I cancel a transaction to a wrong account?", "neg": ["I've been waiting for a top up to come through for over an hour and I need the funds now.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "What currency is supported for exchanges and holding?", "how do I get a disposable virtual card?", "Where to check top ups pending?", "What places accept my card?", "My phone was left behind.  Can I still use my card?", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "Why hasn't the transaction I did to my friend arrive yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cancel a transaction", "pos": "The wrong account was used during a transaction.", "neg": ["Is the verification number on the top up card", "Why does a top- up need to be verify?", "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "Can I order a new card by phone?", "How much transactions do I get with a disposable card?", "How do I modify my details?", "The ATM machine ate my card.", "My purchase from this morning still is pending.", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "My wallet was taken and I see that someone is using my card!   Please help me!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "pos": "I need to cancel a transfer I made.", "neg": ["I checked my statement and am being charged one pound. Where did this charge come from?", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "Has my top up gone through?", "Does it cost to add money to my card?", "Shouldn't my new card be here by now?", "Why was I charged twice for my item!", "I need a refund on a direct debit that shows in the app because I did not make it.", "I cannot get my google pay to work.", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["My daughter would like a card from my account?  Can I do this?", "Is topping up unlimited?", "what countries can i use my card in", "My top-up was reverted by the app.", "How long does a transfer take to reach one's account.", "Is it acceptable to use either Visa or Mastercard?", "How do i transfer something faster than normal?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "What could the reason be that my payment card was declined?", "How can I dispute a direct debit charge on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently made a transfer that I would like to cancel", "pos": "I messed up and made a transaction using the wrong account.", "neg": ["What do I need to do to get my new card which I have requested 2 weeks ago?", "Weird Direct Debit payment", "top up for my american express card is not working", "Why did the funds for one of my purchase come back to my account?", "The payment I made with my card is not showing up.", "What is the max amount of disposable cards I'm allowed.", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "What do I do if i accidentally broke my card?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "pos": "I need to cancel a transfer", "neg": ["Please tell me how to get a card if I reside in the US.", "How much is it to use my US debit or credit card to top up?", "You applied the wrong exchange rate while I was traveling outside the country.", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "With my new card, how may I activate it?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "I don't have the means to prove my identity.", "How do I fill out the identity check?", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer was wrong, are you able to stop it before it goes through please?", "pos": "There was a transaction this morning that I'd like to reverse.", "neg": ["I need to know where I can withdraw money.", "Why did I not get the amount I specified at the ATM?", "Do you supply both Visa and Mastercard?", "How long do I wait for a transfer to take?", "i received my American Express in Apple pay, why is top up not working?", "My Bank is in Europe, how long will the transfer take?", "I had a payment reverted and would like to figure out why.", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "Am I able to do a SWIFT transfer?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me to quickly cancel a transaction I accidentally did to the wrong account?", "pos": "I used the wrong account number!", "neg": ["I did a payment but the app cancelled it.", "Why has my payment not transferred?", "How can I update my details since I moved?", "How do I go about transferring money into my bank account?", "What are the charges for receiving a SEPA transfer?", "How do I change my pin while traveling?", "Am I able to use my account if the identity verification is not complete?", "Am I supposed to verify my identity?", "How long is the delivery time to the US?", "Why was I charged a fee for my card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel a transfer", "pos": "I messed up and made a transaction using the wrong account.", "neg": ["I deposited cash into my account, why do I not see it?", "Um, my top up didn't work", "How much can I top up on my card?", "Is it possible to link a new card?", "Am I able to return an item for a refund?", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?", "The exchange rate for the money I took out in a foreign country is wrong.", "i asked for 100 only got 80", "I sent some money and the account hasn't recived the transfer I made.", "Did you deactivate my card it's not working anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I already made a transfer and want to cancel it, how do I do that?", "pos": "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "neg": ["Lost password", "How can i make my card active?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "I deposited a cheque but the cash hasn't arrived yet", "IS there a fee to exchange currency?", "I made a top up yesterday but it's still pending.", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Can I top up any amount?", "Can I Transfer from SWIFT?", "How do I verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I goofed up and used the wrong account.  Please help.", "pos": "There's been a transaction to the wrong account.", "neg": ["What happens if I deposit a cheque accidentally?", "why is there a fee for a payment on my card?", "Why did I get charged for a transfer?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "Are cards available to those outside of the UK?", "I would like to change my address.", "I'm having money transferred from Europe, how long will this take?", "I transferred some funds but I don't see it", "Why does top-up need to be verified?", "Do you issue cards for someone living in the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transaction, but I made it to an account I didn't mean to make it to.", "pos": "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "neg": ["People are using my debit card - help!", "What is the charge for sending out more cards?", "Can you tell me what countries you offer support for?", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "Can I activate my card with the app?", "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "What is the time frame for european transfers?", "I can't get my virtual card to work.", "Will you charge for a physical card?", "How do I receive a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "pos": "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "neg": ["Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "I transferred money but the recipient does not see the funds in their account?", "How do I change the details in my account?", "How do I stop fraud to my card?", "The exchange rate that was applied for an international purchase was wrong.", "Is the fee with my cash withdrawal a mistake?", "Where do I pay with my card?", "Why was my account assessed a fee?", "How long before a bank transfer shows up in the account?", "My app says I withdraw funds from my account through an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "pos": "Help me cancel a transfer.", "neg": ["Some cash withdrawal that I didn't make showed up in the app.", "My card is missing.  Please help.", "I need a hand here, I need to top up cash.", "I would like to know how to work out where my funds came from?", "If my cash withdrawal is still not showing, is something wrong?", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "My salary is in GBP. Do I need to configure this somewhere?", "Why did you charge me a fee when I made a transfer?", "What are then rules on beneficiaries?", "Why was I charged extra using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I accidentally made a payment to a wrong account. What should I do?", "pos": "I need to cancel a transaction please!", "neg": ["How long will an urgent transfer from China take?", "How old does my daughter need to be to have her own account?", "Why is my beneficiary being denies?", "Can you please check the exchange rate when I was getting cash?", "I made a purchase but never expected to see a fee charged for the transaction.", "In which countries does your app work", "I want to start using my card.", "How do I change my address ?", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "What is this fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used the wrong account number!", "pos": "How can I revert a transaction from this morning?", "neg": ["Instruct me how to reset the passcode.", "I can't figure out how to change GBP to AUD, what do I do?", "how long does it take to reflect in my balance a top up", "What exchange rate is it?", "I want to cancel a purchase", "How do I go about verifying my identity?", "my google pay seems to be acting up.", "Why is the exchange rate different than expected on my transaction?", "Why wont the ATM give me cash?", "I was charged more than once in a single transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "pos": "Please cancel my last transaction.", "neg": ["Why are my transfers getting declined?", "What are the disposable cards used for?", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "The rate applied to my foreign currency at an ATM was incorrect.", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "Someone must have found my card details as I don't recognize these transactions.", "how long does a US transfer take", "Can I update my details?", "I did not set up a direct debit I have", "Why won't cash come out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is it possible to cancel transactions?", "pos": "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "neg": ["There are duplicate transactions on my account", "How do I withdraw money?", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "The ATM will not let me get cash, WHY?", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "My source of funds need verification.", "Can I apply for one of your cards if I live in the EU?", "How long does it take transfers from Europe to complete?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "Explain the extra fee on my card when paying."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "pos": "I made a mistake on the last transfer I made, who must I speak with to cancel?", "neg": ["What are the uses for disposable cards?", "I need help with understanding why my card is not working.", "Why was my card declined in a shop?", "I have exceeded the number of PIN attempts", "how do i get a pin for my card", "I have questions about how to transfer money to my account.", "I don't understand why there is an extra €1 fee in my statement.", "I am not satisfied with your company.  Close my account.", "My statement is showing I was Charged a dollar and I am not sure why.", "Can I exchange currencies usign this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "pos": "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "neg": ["I found my card, am I able to put it back into the app?", "I have a trip coming up and want to add money automatically.", "Why am I charged a fee for using my card on some purchases?", "I think there is a mistake.  I am being charged twice.", "Are there any charges for topping up a US-issued card?", "I made a purchase with my card and I was charged a fee for using it", "How do I know where the funds come from?", "If I am running low on credit can I auto top up?", "My identity verification isn't working", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "pos": "I made a transaction to the wrong account!", "neg": ["Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "I think someone stole money from my card", "When will it be delivered to the US?", "How do I turn on my new card?", "I got my American Express in Apple Pay, why is top up not working in my country?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Can my friends top up my account?", "Help me figure out how to link the new card.", "I topped up and now my money is not there anymore! What happened to it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to stop a transfer?", "pos": "I want to cancel a transaction.", "neg": ["What kind of money can I hold?", "Can you tell me what the cash withdrawal is in my statement?", "Is there a fee to top up a US card using a debit or credit card?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "with what can I verify my identity?", "what is the limit for top-ups?", "What fees to you have for top ups?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "Why was I charged a fee for transferring money", "Can I receive a refund for an item I purchased?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cancel my transfer, please.", "pos": "I need to cancel a transfer I made.", "neg": ["I wanted to know why there is a transfer of mine pending.", "I am travelling and I was wondering what your exchange rates are", "My account was charged twice for one purchase", "How long am I to wait before the transfer gets to my account?", "My accounts been charged a payment for something I didn't make.", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "How can I receive money from someone?", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "Please help me regarding a direct debit in the app that I don't recognize.", "Where did this extra €1 fee on my statement come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I cancel a transfer I made", "pos": "Cancelling a transaction", "neg": ["Can I start an account for my kids?", "I made a payment with my card that was cancelled?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "Can we skip verifying?", "Can you tell me the ATMs I can use with my card?", "Can I use a check to get gas?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "Is there a charge for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to revert a transaction?", "pos": "Please cancel my last transaction.", "neg": ["I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "When will my top up process?", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "When will I recieve my new card?", "Explain to me how to verify the top-up card.", "Would you please unblock my pin? I don't know why, but it's blocked.", "How can I see the progress of delivery of the card that was sent?", "My top up did not complete.", "What is the foreign exchange rate you will apply?", "Why is the cash transaction still showing as not completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "pos": "One of my transactions needs to be canceled.", "neg": ["I live in the EU.  Can I order one of your cards?", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "I just got my new card and tried using it and it was declined?", "Is it possible for a friend to personally send me a payment?", "I have been charged twice for the same thing!", "I bough an item and the exchange rate was incorrect.", "Explain why a card payment would be cancelled?", "How is the PIN delivered?", "Can I get a card if I don't reside in the UK?", "I still haven't gotten my new card.  When will it get here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "stop the transaction", "pos": "A payment I made is for a wrong amount can you help me correct the mistake.", "neg": ["Can you tell me how to tell where my funds come from?", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "My transfer to a beneficiary was rejected.", "Why have I not yet received my virtual card?", "What value can I get for my currency?", "I am trying to find out how to exchange currency X with currency Y.", "I want to replace my current PIN.", "is there a fee for swift transfer", "I need my virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transaction is on the wrong account.", "pos": "There was a transaction this morning that I'd like to reverse.", "neg": ["show me how to top up", "What steps do I need to do to delete my account?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "Why did I not get the amount of money I requested?", "Is there a fee to add money to an international card?", "Can I transfer money using the SWIFT service?", "How can I update my details since I moved?", "Why did I get a fee for getting cash?", "Why did you charge me a fee when I made a transfer?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to revert a transaction I did", "pos": "I need to stop a transaction that I made.", "neg": ["A debit came through that I need to dispute.", "I need to know why a money transfer is available.", "How can I use my American Express to add money into my account?", "I bought something and already paid for it but now I don't see it.", "My card data has been exposed.", "I'm not happy with service and would like to delete this account.", "What's the process for exchanges?", "I checked the app and there is a payment that I don't recognize.", "Has there been any activity on my card today?", "Can I increase my top-up maximum?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "pos": "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "neg": ["I need assistance with activating my new card.", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "How much could I top up?", "What is this extra fee while I was doing a transfer?", "The correct exchange rate wasn't given to me for an item I purchased.", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "How to order my card?", "How can I get a refund for an item I purchased but has not yet arrived?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "I tried my PIN too many times and now my card won't work!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i cancel a charge?", "pos": "I have a transaction and would like to know if I it's cancelable?", "neg": ["How come I can't put money in my top up account?", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I think the exchange rate for the cash I withdrew wasn't correct.", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "My identity wasn't verified", "When will my top up go through?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "Can I get a refund on an item?", "I am looking to transfer some money from my other bank account into this one.", "I just got married and need to change my name on the account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transaction this morning but I need to revert it now.", "pos": "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "neg": ["I think I was charged twice, please help!", "What fiat currencies are supported?", "Why are my withdrawals suddenly being declined?", "Why is there a $1 charge on my statement?", "My refund is not here yet", "What do I do to activate my new card?", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "What should I do when my card reaches its expiry date?", "What are the steps to finishing up with this account?", "Where do I top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "pos": "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "neg": ["Someone else made a Direct Debit transaction on my account", "Is it possible to top up by card?", "Help, my phone was stolen, please advise!", "A withdraw I tried to make at the ATM was declined I don't know why.", "What should I do with my stuck ATM?", "A false direct debit payment is showing in my app", "Do you support countries other than mine?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "Where do I unblock my PIN?", "Can this convert money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to revert a transcation I did this morning", "pos": "I need to stop a transaction that I made.", "neg": ["Will I be able to get both a visa and a mastercard?", "How can I top up with Apple Pay?", "I tried using my card, but it doesn't work.", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "I tried transferring to an account but it didn't go through. What happened?", "Why was I charged a higher exchange rate when I bought something abroad?", "How many different cards can I have for my account?", "Can I revive a physical card.", "who should i contact if my refund doesn't go through?", "How can I setup automatic top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.", "pos": "Who do I call to cancel a transfer?", "neg": ["I just replaced my phone but how do I use my card information?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "An item I bought had the wrong exchange rate applied.", "Will I be able to track the card that was sent to me?", "How do I link the new card?", "Can someone help me unblock my pin?", "How do I top up with cash?", "How can you assist me on topping up on bank transfers to my account?", "Can I top up with cash", "What locations can I get money from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wish to cancel a transfer", "pos": "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "neg": ["The ATM sucked my card in.", "I cannot get my disposable virtual card to work", "The exchange rate from my card payment isn't right.", "Is there any way to get my salary in a different currency?", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "I was charged multiple times for one transaction.", "What is the expected delivery date of my card?", "I shouldn't be charged any fee for transferring .", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "Why are top-ups being verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel a transfer...is this possible?", "pos": "Cancel Transaction", "neg": ["make my account go away", "I tried my PIN too many times", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "What time will a transfer from the US take?", "What's the amount that I can top-up?", "I need to exchange a currency - can I do that here?", "You accepts my card?", "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "European bank card for top up will come with any extra fees?", "I wondered if multiple currencies is okay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "pos": "I no longer want to transfer funds, can we cancel that transaction?", "neg": ["The exchange rate was not correct for the item I bought.", "My cheque deposit didn't seem to work.", "my payment was rejected, do you know why?", "Are you located in other countries?", "Do you charge extra for topping up with a debit or credit card?", "Please delete my account now.", "Is there any amount in which I would get cut off from topping up?", "How much are you going to charge me if I top up my US card?", "What was I charged a fee for card payment?", "How do I find the code needed in order to verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transaction and would like to know if I it's cancelable?", "pos": "Is there a way to undo a transaction?", "neg": ["My card is almost going to expire.", "How do I receive a virtual card?", "Did I not get my refund? I don't see it.", "An extra pound was charged!", "Why was my PIN blocked?", "I have a direct debit I didn't set up", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "I'd like to open an account for my children. How can I do that?", "What is the procedure for topping up with a cheque?", "What other currencies can I hang onto?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I cancel a recent transfer?", "pos": "I need to change a transfer.", "neg": ["I need a new PIN number.", "how many transactions can go on a disposable card?", "The ATM I used for foreign currency provided the wrong exchange rate.", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "If I don't live in the UK, can I still get a card?", "Explain why a card payment would be cancelled?", "How do I fix a broken card?", "Where can the cards be delivered?", "Can you please explain disposable virtual cards for me?", "I think my passcode was changed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just initiated a transfer but I'd like to cancel it.", "pos": "I did a transaction to a wrong account!", "neg": ["i can not see my top up", "I know there's an auto-top option but I can not locate it when I look?", "What does it mean when a payment is pending?", "if i found a lost card can i put it back in app", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "My ATM withdrawal was declined.", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Can you explain to me why a cash withdrawal shows up as pending?", "I need to get a disposable virtual card?", "My refund is not showing up in my account. Where is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a transaction this morning that I'd like to reverse.", "pos": "I need to reverse a transaction", "neg": ["Are you able to delete my account?", "I topped up but my money is not showing. Why is that?", "What should I do if my physical card isn't working?", "How long before I can see that my cash withdrawal has taken place?", "Why am I being charged to transfer funds?", "I need two cards. Is this possible?", "Is it ok for a friend to send me money?", "I topped up my card but the app rejected it.", "I'm checking the app and I see a payment that's not mine.", "I'd like to make a SEPA transfer to my account, but will I be charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "pos": "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "neg": ["Is there a Mastercard ATM nearby?", "I don't know what this Direct Debit payment on my account is for.", "Why was I charged for withdrawing cash?", "Can I have my money refunded for an item", "Why hasn't my transfer from Europe gone through?", "Change my pin?", "my card was refused, why?", "I'd like to open an account for my children. How can I do that?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "Do I have to change my PIN at a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transaction this morning and now I want to cancel it.", "pos": "Who do I call to cancel a transfer?", "neg": ["I was made to pay a fee for making a transaction with card.", "Why is there a pending time on my transfer?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Will I get charged for sending out more cards?", "For a week now, I have tried to use my card and it is still not working.", "A shop I go to didn't let me pay.", "Can I use my Apple Watch to pay for gas?", "I can't log into my account because I lost my password", "There is a refund missing.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My morning transaction needs to be canceled.", "pos": "I need to cancel a transfer", "neg": ["Are you sure this is the interbank exchange rate? This rate is really bad.", "I don't think I should have been charged a fee to use my card.", "Can I add money automatically to my account while traveling?", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "There is a pending transaction on my account, what does this mean?", "What is the cause of the delay in applying my card payment to my account?", "What are these disposable virtual cards all about?", "Help me verify the card used on a top-up.", "I use this card all the time so why did it get declined at the store today?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a transfer", "pos": "I no longer want to transfer funds, can we cancel that transaction?", "neg": ["Where is the top-up card verification code?", "Using international ATMs messes up the exchange rate.", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I haven't received my card and am worried it is lost.", "How can I change USD to GBP?", "Where can I find out where my funds came from?", "I deposited a cheque, but my account balance stayed the same.", "Can I verify my identity?", "How can I get a virtual card for a one-time transaction?", "I was double charged at a restaurant can you take the second charge off?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to take back my transaction", "pos": "Cancelling a transaction", "neg": ["Can I use a bank transfer to add money to my account?", "Does google play offer the service to Top up?", "Is there a way to order a new card while in China?", "The ATM I used for foreign currency provided the wrong exchange rate.", "What information do I need to see my source of money?", "what steps do you take to check identity", "Where do I order a card?", "My account is  new  why can I  not top up", "I need to reset my passcode. Where do I go to do that?", "How long does it take to recieve my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cancelling a transaction", "pos": "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "neg": ["I'd like to have it delivered on Saturday.  Is that possible?", "What are these disposable cards meant for?", "Is there a reason why a recipient might not see my money transaction", "Please help me unblock my pin which I put the wrong one too many times.", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "Can I use my Apple watch to fill my gas tank?", "Please could you give me a refund", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "A cash withdrawal has been done that I didn't do.", "$20 came out instead of $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I cancel a transaction?", "pos": "I made a transaction to the wrong account!", "neg": ["how much do I have to pay for exchange of currency?", "Why do I have a strange payment on my statement?", "I need an actual card that I can hold in my hand, how do I do that?", "Why is my card not working anymore?", "Is it possible for a friend to personally send me a payment?", "What is the fee charged for using my card?", "A shop I go to didn't let me pay.", "The app failed to verify me.", "Do you take checks?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't need to transfer anymore and I want to cancel it.", "pos": "I made a mistake on the last transfer I made, who must I speak with to cancel?", "neg": ["Do you have a problem with EUR exchanges?", "I would like to know why a withdraw I made for some cash shows up as pending.", "Why was I charged this extra fee while doing a transfer?", "What is the formula for your exchange rate?", "Something's wrong my card won't work.", "Where can I check out the source of available funds in my account?", "My transfer has not arrived.", "The card PIN?", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "I'm confused ass to why my contactless is not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer has to be cancelled.", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["I should only have one charge, but it shows two.", "I used my card to top up but it's saying it is still pending. What does this mean?", "Is there a charge for using transfers for top ups?", "Can I automatically top-up when traveling?", "Why is this payment on my app", "It says the transfer wasn't accepted.", "When will my transfer move from pending to confirmed?", "How do I change my card PIN?", "I am from X but am traveling to Y - how do I get currency for Y?", "Can I top up for free using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change a transfer.", "pos": "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "neg": ["What is the extra fee that showed up on my card?", "I purchased something abroad, and the exchange rate that was applied was wrong.", "I want to set up an auto top-up", "One of my card payments has reverted", "Can I have a third card?", "Which cards and currencies are supported?", "Help me to set up contactless payments.", "My phone was left behind.  Can I still use my card?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "Help me use American Express to add money to the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a transaction please!", "pos": "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "neg": ["What are these fees i am paying?", "There's a payment in the app I don't recognize.", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "What are the details of disposable card limitations?", "What is taking so long on my transfer from the US?", "Does auto top-up have a limit?", "Can I get a few more physical cards?", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "Is there a possibility to open an account for my sons and daughters?", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I messed up and made a transaction using the wrong account.", "pos": "How can I revert a transaction from this morning?", "neg": ["My card's expiration date is close.", "I see a duplicate payment.", "I couldn't transfer to an account.", "I got less than what i asked for in the ATM, why?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "How much does currency exchange cost?", "I am not sure where my phone is.", "Show me the amount of transactions I can do with a disposable card.", "How long will it take for my cash withdrawal to no longer show as pending?", "What about a auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "pos": "I messed up a transfer and need to reverse it.", "neg": ["I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "It looks like my top-up was cancelled", "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "i need to trace a deposit", "My phone has been lost or stolen", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "Why wouldn't my contactless work for the metro?", "I already have a card and want to link it", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "Tell me how to top up my account using bank transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I stop a transaction?", "pos": "I need a transfer cancelled.", "neg": ["Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "What exchange rate is it?", "What are the fees for using a European bank card?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "the money i transferred didnt arrive", "How do I add the card I just received to show up in the app?", "I can't recognise this Direct Debit payment.", "What is the present state of the exchange rate?", "I want to know why my top-up was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cancel Transaction", "pos": "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "neg": ["What do you use disposable cards on?", "My card data has been exposed.", "A fee came along with me paying with card", "When should I expect to receive my card?", "I live in America, but I would like a card.", "My transfer has been declined.", "How come the money from the merchant appeared back into my account?", "I'm still waiting for my card.", "where can I change my address?", "I am under the impression that my top up is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I cancel a transaction to a wrong account?", "pos": "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "neg": ["I need to verify my funds.", "How long will it be to get this new card?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "I sent a payment but now it's not showing up.", "My payment has been cancelled", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "I bought something abroad and the exchange rate applied is wrong", "My beneficiary is not allowed?  Why?", "I want my card I just received to show up in the app. How do I do that?", "How long will it take to get to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I need to cancel a transaction.", "pos": "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "neg": ["I requested a higher amount for my cash withdrawal", "How is the PIN delivered?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "Why did the top-up fail?", "I was only given $20 when I tried to get $100", "I was refunded the money for something I bought already.", "Why was I charged an extra fee when using the card?", "I need my refund", "Card payment didn't go through.", "I'd like to transfer funds using my credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The wrong account was used during a transaction.", "pos": "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "neg": ["Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "My PIN is locked, how do I unlock it?", "I bought something and now I want a refund.", "Can you please check the exchange rate when I was getting cash?", "How can I transfer money using my credit card?", "I need to close my account as soon as possible.", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "When will the money from my bank transfer be available?", "Do I need to do something to get a new card once it expires?", "How long will my ATM withdrawal be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me cancel a transfer.", "pos": "I want to cancel a transfer I just made.", "neg": ["What limits are the to top-ups?", "Why hasn't my son received the transfer I sent to him earlier?", "Why is my transfer more expensive than I thought?", "I bought an item then noticed the exchange rate was wrong.", "Will I be charged any fee for receiving money?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "When are you going to transfer the money?", "Do you support other currencies?", "There is a payment that has not processed.", "Why are the things I bought earlier today still showing as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "pos": "How do I revert a transaction?", "neg": ["Why is there a fee for using my card?", "Why hasn't my son received the transfer I sent to him earlier?", "My identity hasn't been verified.  Can I use my account?", "Can I use your app to exchange between USD and GBP", "how long does it take for a transfer from Europe to go through?", "Which countries are supported", "Do you have the best exchange rate?", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "Is there any way to get another card on the same account?", "Can I put my old card back in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a transfer cancelled.", "pos": "How do I cancel a transfer?", "neg": ["I thought I lost my card but I found it today, so I would like to reactivate it.", "I have a payment that shows twice", "Are there any top-up limits?", "can i create my own pin right away", "Where can I edit personal details?", "What other credit cards can I use?", "Card payment still pending.", "There was a direct debit from my account and I didn't authorise it", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "ATM only gave me $20 instead of $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "pos": "I made a mistake on the last transfer I made, who must I speak with to cancel?", "neg": ["why top up is not working even if I got my American Express in Apple Bay?", "Where do I find how to top off with a check?", "Who do I talk to for transactions debited twice?", "What forms of payment do you accept?", "Why am I being charged again?", "I'm being asked for a verification code. Where do I find it?", "Can I withdraw from any ATM?", "I do not recognize a direct debit payment that I see on my app", "What's the limit to how much I can top up?", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I messed up a transfer and need to reverse it.", "pos": "One of my transactions needs to be canceled.", "neg": ["Should I complete my security verification before I can use my account?", "Why am I missing my refund", "how do i find top up for cash deposit", "The app says that I got cash in an ATM and I didn't", "Why is my card payment still listed as pending?", "How can I see the progress of delivery of the card that was sent?", "Why haven't I seen the cash from the cheque I deposited yet?", "I see cash withdrawal activity in the app that is not mine.", "I am interested in changing my personal details.", "Do you only use Visa or do you have Mastercard too?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a transfer I made.", "pos": "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "neg": ["How come the ATM won't give me my money?", "I would like it if I could get an item refunded", "How do I know if i need a disposable card?", "Why do I have a transaction showing multiple times?", "is there a way to change name?", "Why have I been charged a fee for cash withdrawal?", "How do I report my card as lost or stolen?", "Am I charged if I make a top-up?", "Where is the top-up verification code?", "Can I top-up any amount I wish on any given day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I revert a transaction?", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["Can you help me get a disposable virtual card?", "How do I go about getting an actual card?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Why is there an additional fee showing on the statement I received?", "Can you refund my purchase?", "Why are my purchases from this morning still pending?", "There is an odd payment in my statement", "Is this card available to United States Residents?", "Why can't I get cash from the ATM?", "Why does it say my transfer failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to reverse a transaction", "pos": "How do I cancel a transfer?", "neg": ["Do I get a discount if I exchange currencies a lot?", "When will the check I deposited post to my account?", "Why am I being charged extra when I withdrew money?", "How come there is a $1 extra charge on my statement?", "For my account, how do I transfer money in?", "Help! When will the card arrive at my home?", "Why is it failing to top-up?", "Why do I see a fee when I do a transfer?", "is it possible to get a refund for something I purchased?", "Why do you need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's been a transaction to the wrong account.", "pos": "I no longer want to transfer funds, can we cancel that transaction?", "neg": ["What do I do about my expired card?", "My cash deposit isn't in my account. What happened?", "It appears I have a fee in my statement.", "Why does my top-up get cancelled?", "Why do I see an extra €1 charge on my statement?", "Why won't my top up work", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "What does the decline message mean", "How can I go about ordering a virtual card?", "phone is gone, what should i do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel a transfer I just made.", "pos": "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "neg": ["which identity details are required", "I would like to change to a different currency.", "Are there any fees to get additional cards?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "How old do kids have to be to open an account?", "I can get my identification verified.", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "If I top-up by using a trasfer are there charges that applied?", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to undo a transaction?", "pos": "I want to cancel a transaction.", "neg": ["I would like to link my card to my account.", "What are ways to test why my card might not be working?", "why was a transfer declined", "I got less cash at the ATM than I asked for. Why?", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "How can I lookup the source for my available money?", "Will there be any extra fees if I exchange currencies?", "Is it acceptable to use either Visa or Mastercard?", "My money transaction can't be seen by the person I sent it to", "Can I be charged for exchanging foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me, there is a transaction in the incorrect account.", "pos": "I made a mistake and performed a transaction on the wrong account!", "neg": ["It appears my transfer was declined.", "I want a disposable virtual card, how do I do that?", "I think I have an extra transfer charge.", "What can you tell me about the card PIN?", "use my credit to add money", "I want to replace my current PIN.", "What do you demand for identity verification?", "My refund is not here yet", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "pos": "I no longer want to transfer funds, can we cancel that transaction?", "neg": ["Are there certain cards and currencies you support?", "My wallet is empty even though I topped it up an hour ago.", "I sent money to someone but they haven't gotten it yet", "I tried to make a transfer, but it didn't work.", "Did you deactivate my card it's not working anymore", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "I forgot what my pin number is and now am blocked can you help me get in?", "the product is not working, can I get a refund?", "There was an unexpected fee for my cash withdrawal!", "The payment for the card did not go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake on the last transfer I made, who must I speak with to cancel?", "pos": "I need to stop a transaction that I made.", "neg": ["Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "Why is there a cash withdrawal I didn't make?", "I need to report a stolen card", "how do i get a pin for my card", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "What are the steps for identity checks?", "Why can't I see the top up I made?", "can i get a card if i live in the US?", "Why are there fees for using a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I cancel a transfer I made", "pos": "I did a transaction to a wrong account!", "neg": ["It seems I need to get information on limits for top-ups.", "If I want my son to have his own account is that possible?", "What countries can I use your services?", "Why am I still waiting for a transfer?", "I deposited cash but it isn't showing up in my account", "Why is my 'top up' not showing up in my wallet?", "Money was taken out without my consent,", "Can you tell me why the card payment came back?", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "I checked my statement and saw a charge of one pound, where is this charge coming from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "pos": "I made a transaction to the wrong account!", "neg": ["Why did I get charged for a transfer?", "There are charges on my card that I haven't purchased.", "What would cause a transfer failure?", "My card payment was reverted", "Why is my identity not being verified?", "If I want a friend to top off my account, can they?", "Can a friend top up my account", "I added money to the card but the transaction didn't go through", "Trouble with my top up", "Where can I use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who do I call to cancel a transfer?", "pos": "A payment I made is for a wrong amount can you help me correct the mistake.", "neg": ["I have a card payment which shows as pending", "Is there a way to lookup where funds came from?", "How do I verify my identity?", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "Can you tell me why my transfer is failing and help resolve?", "How do I report my card as lost or stolen?", "Why do I have a strange payment on my statement?", "There's a card payment I didn't make", "Why can't I add any beneficiary I choose?", "Is there a charge for getting more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I revert a transaction from this morning?", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["Where in the app do I go to verify my identity?", "Why can't my ID be verified?", "Hoe do i use my credit card to transfer money?", "How do I get this damn virtual card to work?", "How much longer until I get my new card?", "My card will expire soon, When do I need to order a new one?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "Tell me if there is a limit to top-up.", "There is payment showing that I didn't do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer want to transfer funds, can we cancel that transaction?", "pos": "I want to cancel a transaction.", "neg": ["Seems like my top-up has been cancelled", "How do I validate my identity.", "What I topped up was reverted by the app.", "How many incorrect attempts cause card to be blocked?", "I don't know where the top-up verification code is.", "I didn't make a payment at this business.", "My card was stolen. What do I need to do?", "Help me!  I don't know what my password is.", "What currencies and methods can i use to top up my account?", "How do i receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transaction to the wrong account!", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["I made a check deposit but the cash hasn't arrived in my account yet.", "Why is there a payment I didn't do?", "How much does it cost to do a transfer?", "What do I do if my card gets broken?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "Can I get support?", "Card delivery services? Where?", "I need to transfer money into my account, and I don't know how to do that.", "How do I use cash to top up my account?", "Is there anyway to use a cheque to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel a transaction.", "pos": "One of my transactions needs to be canceled.", "neg": ["I was wondering why my payment hasn't gone through yet, its been a while.", "The machine gave me the wrong amount of cash.", "The cash I got at the ATM is still in my account.", "What am i missing to verify my id?", "is there a reason that my payment didnt go through", "Can I allow other people to top up my account?", "I transferred money but the balance did not update.", "Will I be charged for topping up by transfer?", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "What can you use the disposable cards for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "pos": "Please cancel my last transaction.", "neg": ["How do I exchange USD to GBP?", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "What do I do if there is an electronic debit that is not correct?", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Can I get a card? I live in the US.", "My card is broken", "Can I check to see where the funds came from?", "Why haven't I been given a virtual card yet?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "How do I get my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a mistake and performed a transaction on the wrong account!", "pos": "One of my transactions needs to be canceled.", "neg": ["My credit card for was not approved for a top-up transaction.  What happened?", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Suddenly, my card won't work.", "When will you be taking orders for disposable virtual cards?", "Why wouldn't the ATM give me cash?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "How do I actually obtain a card myself?", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "Can you tell me the status of my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to stop a transaction that I made.", "pos": "How do I cancel a transfer?", "neg": ["How can I stop someone from using my card after I lost it yesterday.", "How long after a failed topup will funds refurn to account", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "There is a charge for an additional pound.", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "Do I get Visa or Mastercard?", "Are EUR exchanges acceptable?", "I used my card top-up but all of the money is missing.", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "Why didn't my transfer complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please cancel my last transaction.", "pos": "A payment I made is for a wrong amount can you help me correct the mistake.", "neg": ["What can I do to make my physical card work?", "My bank card has expired, how can I get a new physical card?", "I got cash abroad and need to check the exchange rate", "How do I check to see why my card payment was declined?", "can you express my card to me?", "Can you tell me why my top-up was canceled?", "I transferred some money but it hasn't arrived.", "How do I modify my account details?", "What is the exchange rate for EUR?", "Transfer unable to be completed, states 'declined'"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "pos": "A payment I made is for a wrong amount can you help me correct the mistake.", "neg": ["My top up is pending still", "tell me why I was charged more with my card?", "Why hasn't my transaction completed?", "I can't see the transfer that I put in.", "Why aren't my payment funds available to me?", "If I have a physical card can I link it?", "What ATMs can I use my card?", "What would be a reason my transfer got declined?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "Has my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transaction to a wrong account!", "pos": "How do I cancel a transfer?", "neg": ["Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "I added money through a bank transfer and it is not showing in my balance.", "How do I access the option to top up?", "I want to use my card. How do I activate it?", "The app is showing mt withdrawals that aren't  mine.", "is there a foreign currencies charge?", "I made a cash deposit and the balance wasn't updated.", "Please send a new card; the ATM ate mine.", "What is the estimated wait time for transfers from the US?", "I can't add any more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "pos": "One of my transactions needs to be canceled.", "neg": ["Does Google Pay offer a top up option?", "How long does it take to activate the card, as it does not look like its working?", "There is a cash withdrawal in my account that isn't mine.", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "Waiting for the cash I deposited this morning still", "Is identity verification required for me to use my account?", "Why did I only get $20 when I asked for $100?", "Can I get a card if I don't reside in the UK?", "How do I receive a refund for my item?", "what is the exchange rate when i get cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment I made is for a wrong amount can you help me correct the mistake.", "pos": "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "neg": ["My top-up funds aren't available yet.", "Am I charged a fee to transfer funds?", "An extra fee of €1 was in my statement", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "In my app, a direct debit payment I didn't do shows in my app", "Is it possible to change from USD to GBP with your App?", "Are extra charges added for sending out additional cards?", "Why doesn't my card work for any transactions?", "I need to get a card, but I live in the US."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "pos": "One of my transactions needs to be canceled.", "neg": ["Can you tell me why I haven't received my new card?", "I would like to know how to transfer money into my account.", "My card wont work at an ATM", "How do I transfer funds directly from my credit card?", "My credit card did not go through. Can you see if it has insufficient funds?", "Why am I being charged for the same thing twice?", "I got my American Express in Apple Pay, why is top up not working in my country?", "What should I do when my card reaches its expiry date?", "My card is stuck inside the ATM, what am I supposed to do?", "Why do I have a charge for an ATM withdrawal? I thought these were free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way to cancel my transfer", "pos": "One of my transactions needs to be canceled.", "neg": ["I have a direct debit I didn't make", "Why is the exchange rate different on my recent purchase?", "Can I verify my top-up card?", "What is the procedure for depositing a virtual card", "I need to know where I can withdraw money.", "Can I have money in more than one currency in my account?", "My new card needs activating.", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "Can I change my PIN remotely?", "I want a virtual card that is disposable"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I cancel a transfer?", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["Is there a fee for transferring money", "Which currencies do you accept for adding money?", "Do you also have this extra fee on your statement?", "Something's wrong my card won't work.", "How do I go about ordering another card?", "Currently I can't get my card to work.", "When will my top up be applied?", "I want to end my account", "I need my card as quick as possible", "What do I do if my card has been lost or stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "One of my transactions needs to be canceled.", "pos": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "neg": ["I see a direct debit that isn't mine? How can I get my money back?", "Will I be charged any fee for receiving money?", "Do you have info about the card on delivery?", "What should I do if I think that someone might be using me card?", "Everything was stolen from me.  I can't use the app.  Please advise.", "I'd like to have extra cards. Will I have to pay for that?", "How long do European transfers take?", "Is topping up unlimited?", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "I made a bank transfer and the balance hasn't updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the amount that I can top-up?", "pos": "Is there a topping up limit?", "neg": ["I was charged $1 in a transaction.", "Explain why I can't do a transfer to an account.", "I wanted to know why a top-up I made has been reverted.", "I want to request a physical card", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "How do I change my name?", "Can I activate my card?", "Can I use this app to exchange between dollars and pounds?", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "I want to cancel a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a maximum for top-ups?", "pos": "How often can I top up my account?", "neg": ["I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "If i want to change my pin number can I directly from an ATM?", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "There is not a refund in my statement.", "How come I didn't get a virtual card yet?", "My marital status has change, I got to correct my name to reflect that.", "I would like to get some extra cards?", "What are the steps for getting money from a friend?", "Can you deliver the PIN separately?", "Is there a reason my transfer failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the maximum amount I can top up my card with please?", "pos": "What is the daily limit on my card?", "neg": ["My refund has not yet been credited on my statement", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "What is the process when my card is due to expire?", "Can you tell me exactly what fees I will expect to see in regards to your cards?", "How much does each transfer cost?", "Can I edit my details?", "Where do I order additional cards?", "Using international ATMs messes up the exchange rate.", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me about the limit for top ups.", "pos": "What is the highest amount of top ups I'm allowed?", "neg": ["I want to request a physical card", "What card or currency can I use to pay?", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "Why have I been charged a fee for card payment?", "Where is the tracking number for the card?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "Why is there a fee added to my statement?", "Is it possible for a person who lives in the US to get a card?", "My identity can't be verified.", "Why can't I see my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum I can top up?", "pos": "How many top-ups am I allowed to do?", "neg": ["I tried topping up my account but it failed, can you help me?", "I'd like to have extra cards. Will I have to pay for that?", "What is not accepted in order for me to top up my account?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "Can friends send me money?", "I put some money in my account the other day but now its gone? Why is this?", "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "How do I go about transferring money into my bank account?", "im worried about fraud how do you protect my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How often am I able to top-up?", "pos": "what is the most money i can top up?", "neg": ["I deposited some money, but the balance has not changed.", "Can you tell me why my pop-up is still pending?", "If someone sends me money, will I be charged?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "What form of identification is accepted?", "I cannot make a transfer to another account.", "I need information explaining why my top-up failed to go through", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "I think the exchange rate for my for my cash withdrawal is wrong", "I don't see the transaction I made to a friend on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do top-up limits exist?", "pos": "Can I create my own top-up limit?", "neg": ["I think my account has been hacked there are charges on there I don't recognize.", "Is it possible for me to top up with cash?", "Why can't I see a transfer to my account?", "What is wrong with my top-up?", "Is there a auto top-up option?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "Am I going to be charged for topping up by transfer?", "Why has my card payment not yet been applied to my account?", "For what reason can I not transfer money to a beneficiary?", "How long do cheques take to post to your account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is topping up unlimited?", "pos": "Are there limits with top-up?", "neg": ["My salary is deposited in GBP. Do I need to choose the currency?", "My order needs to be canceled.", "I don't think my top up worked", "I am in the EU. Can I get one of your cards?", "Please tell me why I am having problems transferring to a beneficiary.", "I tried to pull cash from an ATM but it wouldn't let me.", "I haven't received my card and am worried it is lost.", "what currencies can I receive my salary in with this?", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "My salary comes in GBP can I change my options somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many top-ups can be approved?", "pos": "Is there a limit to the top-ups someone can do?", "neg": ["I want a refund", "Can I track the card that you sent me in the mail?", "Is auto top up available?", "Are there any charges for topping up a US-issued card?", "How are your exchange rates calculated?", "Can I have more disposable cards?", "How long does it typically take for a pending ATM withdrawal to clear?", "Payment did not process", "Where can I update my pin number?", "Can you tell me why my top-up failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the top-up amount unlimited?", "pos": "How much can I top up on my card?", "neg": ["When will my new card be delivered?", "Will you help me unblock my pin after putting in the wrong pin too many times?", "Is there a longer processing time for international bank transfers?", "What is your currency exchange fee?", "What currencies can I use?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "If someone sends me money, will I be charged?", "Why was there a fee for paying by card?", "Where can I get a new passcode?", "I made a purchase but never expected to see a fee charged for the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I create my own top-up limit?", "pos": "limits on top ups", "neg": ["I have a new card and I need to activate it.", "Why doesn't the person I sent money to see that transfer yet?", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "Why haven't I received a refund yet?", "I made a cash deposit and the balance wasn't updated.", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "What to do if my card has been used without my permission?", "can i top up from a usa credit card", "How do you do currency exchanges?", "Which flat currencies are supported for holding and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the highest amount I can top-up?", "pos": "Do I need to use a limit on top-ups?", "neg": ["I can't see a verification code anywhere", "Is there a fee that comes with transfers?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Is it possible for friends to top up my account?", "Why is their a charge pending on my card still?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "Am I charged if I make a top-up?", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "My phone was left behind.  Can I still use my card?", "Can you tell me why I wasn't able to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have a limit to the number of top-ups per day?", "pos": "What number of times can I top-up?", "neg": ["Do I need to convert my currency from GBP before transferring?", "How are the exchange rates for transfers calculated?", "I'm dissatisfied with the service and would like to terminate the account.", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "What are the currency exchange fees?", "Why is my ATM withdrawal still pending?", "There is a fraudulent payment!", "What commission do you take for currency exchage?", "Why was I charged a fee for withdrawing money off my card?", "For topping-up is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are top-ups unlimited?", "pos": "what is the most money i can top up?", "neg": ["Where are your cards delivered to?", "I believe you charged me too much to exchange my money", "I did not make a direct debit payment as listed on my app", "Which countries can I change my PIN in?", "Do I have to pay more for exchanges?", "I would like to cancel my previous purchase.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "How long until my new card gets here?", "How long will it take for my cash withdrawal to no longer show as pending?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the max I can top up", "pos": "It seems I need to get information on limits for top-ups.", "neg": ["Can I automatically top-up when traveling?", "I'm interested in getting a card. How does one go about doing that?", "ATM withdrawal not working.", "I am trying  to  transfer and  it has been  stopped why is  that", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "What happens after my card expires?", "A transaction posted twice to my account.", "Is there a problem with the top up system? My transaction hasn't gone through properly", "I'm not verifying my identity.", "I want to hold and exchange fiat currencies, what can I use to do so?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the limit for top-ups?", "pos": "I need someone to assist me with explaining how much I can top-up.", "neg": ["Can somebody else top up my account?", "I deposited some money, but the balance has not changed.", "How many times can I use a virtual card?", "Could I get tracking on the card?", "I got charged twice with a duplicate card. How do I resolve this?", "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "My card was stolen last night.", "Problem verifying my account", "What is the reason why the transfer shows as pending?", "My top up was denied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you limit my top-ups?", "pos": "Can someone please tell me how much I can top-up?", "neg": ["Why is the exchange rate for my payment incorrect?", "Help me please, I need to top up cash.", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "How long will this transfer from europe take?", "When I exchanged currencies the value of my money changed.", "The app reverted my recent payment", "Where do I get a disposable card", "I can't find the money I just added to my account.", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "Why won't my virtual card work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use as many top-ups as I want?", "pos": "What is the top-up limit?", "neg": ["What are the steps to reset my passcode?", "I thought you guys offered free transfers. Why was I charged?", "Card payment still pending.", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "I did a cash deposit to my account but it doesn't show up", "My money hasn't been transferred yet.", "What payment methods are used to top up?", "How do I link the new card that I just got from you guys?", "Can I pay online with my card?", "Why was I charged for payments? You didn't warn me about additional fees."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me the limit to topping-up.", "pos": "Are there any top-up limits that I must follow?", "neg": ["My transaction is on the wrong account.", "maximum how many days get the courier?", "is my pin the same as my passcode", "IS there a fee to exchange currency?", "I only made one transaction at this place, but it's appearing multiple times.", "Is there any way I could open an account for my daughter?", "Please tell me why the same transaction is showing up on my account more than once.", "There has been a payment  in the App that has not be done by me.", "how do i get top up with cash deposit", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What amount can I top-up?", "pos": "need to know if there is a maximum i can top up", "neg": ["I can't see a transfer to my account I made.", "Can you please tell me where my card is? I ordered it 2 weeks ago!", "why do i have to verify top up?", "Why do I see a random withdrawal in my app?", "How will I know my pin number?", "I don't understand why I'm being charged for using my card.", "I have lost my card! What is my next step?", "What are the fees for using a European bank card?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "My card was used without my permission, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a top-up limit?", "pos": "Can I set my own top-up limit?", "neg": ["I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "Why is my transfer appearing as \"pending\"?", "I made a mistake of transferring, can I cancel my previous transfer?", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "Currently I can't get my card to work.", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "Where do I get a virtual card?", "When will my account receive the money?", "is the a reason why my transfer has failed?", "What is the reason when I tried to pay contactless at the bus, it didnt work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "limits on top ups", "pos": "need to know if there is a maximum i can top up", "neg": ["How long does it take for deliver to the US?", "There is  a charge I don't recognize.", "Why have I not gotten my new card?", "My things were stolen and I need to know if I can still use this app.", "Do you charge extra for duplicate cards?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "Where do I get a disposable virtual card?", "How long does it take for pending to go through", "Can you send me the actual card?", "How would I go about getting a physical card to use in stores?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is my top-up limit?", "pos": "what are limits to top up", "neg": ["What is the extra fee I was charged when using an ATM?", "There is money missing from my account.", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "My card doesn't seem to work anymore", "I'm having trouble with proving my identity.", "I wanted to know why my transaction didn't go through.", "What should I do since my card is trapped in the ATM?", "How long does it take for my top up to clear?", "How long do I need to wait til my top up isn't pending?", "Why would the app show a withdrawal that I did not make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the most that I can top-up to a card?", "pos": "What is the daily limit on my card?", "neg": ["What is the reason for my beneficiary to be disallowed?", "My card was supposed to arrive, but hasn't?", "Why is the identity check involved?", "Where do my fund come from?", "My card is needed soon", "I think when I withdrew money when out of country the exchange rate was wrong.", "Tell me how to verify a top up.", "I got charged a fee that shouldn't be there from my cash", "I haven't received my virtual card yet, do yo know why?", "How will I know when I can use the auto top-up feature?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit for the amount I can top up?", "pos": "What is the greatest number of times that I can top-up?", "neg": ["Is there something wrong with the ATM? It would not let me pull cash out of my account.", "There was a problem with the exchange rate on a purchase.", "Hi, would you please activate my card?", "Why did the funds not transfer to another recipient?", "I tried to get cash but it was declined!", "I can't find my card, it is lost.", "How do i find my top-up card's verification code?", "Where is the cash deposit I made?", "What are the requirements to verify my identity?", "I think my phone was stolen. What can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What number of times can I top-up?", "pos": "Are there any top-up limits?", "neg": ["So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "What systems do you have in place for my security when using my card for everyday purchases?", "How do I verify my identity?", "My card rejected a cash withdrawal. Why?", "What currencies do you support?", "My top up hasn't gone through", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "i didnt do this charge", "Can you help me to quickly cancel a transaction I accidentally did to the wrong account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the highest amount of top ups I'm allowed?", "pos": "Would I be able to top up as much as I can?", "neg": ["I was wondering if I could get a second card on this account? I would like my daughter to have one.", "How long do top-ups take to go through", "I made a transfer and was charged an extra fee!", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "A transfer was not allowed to an account.", "How do I delete an account?", "Changed details is essential, what steps do I take to do so?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "found card, how to put it back in app", "On the card that is coming, what's the tracking info?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there limits with top-up?", "pos": "need to know if there is a maximum i can top up", "neg": ["Must I verify my identity?", "Can you please tell me why I was charged an extra fee on my transfer?", "Which one are you?  Visa or Mastercard?", "I have money in a foreign account that I want to send to this account.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "is apple pay a top up service?", "I am wondering about a transfer from a different country that doesn't show up yet?", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "how do the cards work?", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the rules for a top-up?", "pos": "What is the maximum for top-ups?", "neg": ["Why didn't I receive the right amount of cash?", "What is the process for activating my card and using it?", "unsupported transfer declined", "I can't figure out how to transfer money into my account.", "Do I need to do anything special for my friend to send money to my account?", "How can I exchange GBP for AUD?", "Why is the top-up I made still pending.", "I am on vacation in Spain and need to change my pin.", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "I can't find out how to top-up my account using cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any top-up limits involved?", "pos": "How many top-ups am I allowed to do?", "neg": ["Tell me what ATMs allow me to change my PIN.", "My card payment is being declined and I've tried several times.", "Do cash withdrawals cost anything?", "Should my cash withdrawal still be pending?", "Is it possible to get a disposable virtual card as well?", "Why is allowance not being given to my beneficiary?", "explain the interbank exchange rate", "Why isn't a refund showing on my statement?", "Can I exchange from USD to GBP?", "Why is your exchange rate different on different days?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need to know if there is a maximum i can top up", "pos": "Is there a top-up limit that I have to stay under during a given period of time?", "neg": ["My password doesn't work.", "Can I get a card that works in other countries like Africa and Indonesia?", "Can you tell me why my card keeps getting declined every time I try to use it?", "Why can't I make a transfer?", "I deposited a cheque with some money, but the balance hasn't changed.", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "why did i get declined transfer", "How do I fix a payment that was reverted", "Why would a merchant revert a card payment?", "Even though I added money ey to the card, I couldn't use it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the max top-up?", "pos": "Will you set a limit to my top-up?", "neg": ["i have tried everything to complete a transfer but can't, what should i do next", "I see my transfer was declined.", "When will a refund post to my account?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "How do I fill out the identity check?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "Why do I have an unexpected fee on my bill?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "I deposited cash this morning, but it is not yet available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up any amount I wish on any given day?", "pos": "How much can I top up on my card?", "neg": ["Is there a disposable virtual card?", "The app reversed a top off I had.  What should I do?", "Can you help me with my card, I think it's broke.", "Is my card denied anywhere?", "My disposable virtual card isn't working.", "I think my card payment was cancelled. What happened?", "I'd like to get a Visa card, please.", "I don't recognize this payment at all!  Help!", "What to do if my card has been used without my permission?", "Where do I find our how to get a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know how much I can top-up.", "pos": "How much is ok for me to top up with?", "neg": ["I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "Where can I verify my identity?", "Can I update my details?", "I won't be pleased unless I get a Mastercard.", "What documents do I need to get together to verify my identity?", "Why is there an identify check?", "My identity verification isn't working", "when will my transfer arrive", "What is the top up code for?", "Can I check to see where the funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any amount in which I would get cut off from topping up?", "pos": "How much could I top up?", "neg": ["I need to deposit my virtual card, how do i do that.", "Is there a fee for a SEPA transfer", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "How to activate Google Pay for top up?", "I want to get a Visa and Mastercard, is it possible to get both from you?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "Do I have to go to an actual bank to change my PIN?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "Is this card accepted by ATMs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the max amount of top-ups?", "pos": "How much is ok for me to top up with?", "neg": ["My daughter need a card from this account. Is that possible?", "How can I sign up for a virtual card?", "I logged in wrong and am blocked, how do I log in?", "There is random cash in my account.", "I'm looking at my statement, and my refund is not on there.", "Why am I charged a fee for getting cash?", "What is limit of disposable cards  I can make per day?", "I checked my statement and am being charged one pound. Where did this charge come from?", "Please tell me why I was charged additionally when I used the card.", "At what age can I open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need someone to assist me with explaining how much I can top-up.", "pos": "Can I top up?", "neg": ["I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "Why was my new card declined?", "I tried using my card, but it doesn't work.", "What is the reason my top-up is still pending?", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "What do I do if I have exceeded all my PIN tries?", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "What businesses accept my card?", "Show me how to look at the source of my current funds?", "I'd prefer Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much am I allowed to top-up?", "pos": "How often can I top up?", "neg": ["Am I able to order a disposable virtual card?", "Can I convert currency with the app?", "If I order a card when does it arrive?", "What do I have to do to get the virtual card to work?", "Reason for my card to decline", "When should I expect my card to arrive?", "I want to add money automatically when I travel.", "Where are you present globally?", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "Where can I modify my information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me if there is a limit to top-up.", "pos": "What is the top-up limit?", "neg": ["I want to link to my card card with you, how?", "How do I change my card PIN?", "I've been waiting a while for my card, is there a way to know when it will arrive?", "How can I reset my darned PIN number?", "I want to see what this fee is on my card payment.", "Why is the payment showing as pending from things I bought this morning?", "I got charged two times for a transaction", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "I was so embarrassed. Why didn't my payment clear?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be able to top up as much as I can?", "pos": "What is the top-up limit for my card?", "neg": ["i have a pending top-up", "I would like to have a physical card to carry around and use. How can I get one?", "I want to reverse a transaction I did this morning", "THere is some cash that is showing up on my app.", "I might be paranoid, but someone may be using my card.", "Am I limited on the amount of disposable cards I can possess?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Can you tell me what I need for identity validation?", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "Which cards do you support for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How often can I top up my account?", "pos": "What is the maximum for top-ups?", "neg": ["Where's the button to top up with a cheque?", "I got cash and the exchange rate should have been different than it ended up being.", "Do you allow exchanges of EUR?", "I need assistance to activate the card on my account.", "Help me verify my identification.", "How can I link my bank to my top up account?", "I have used all of my PIN tries. What should I do now?", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?", "Why is there a payment showing twice?", "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me if there is a top-up limit.", "pos": "Whats the limit on my top up", "neg": ["I need to withdraw money. Where can I do that?", "Why has my top up not gone through yet?", "This place has been too much work so I'd just like to close out my account & be done.", "The balance hasn't changed yet after depositing a cheque with some money.", "My funds are not transferring to my bank. Why is this not working?", "I have an unknown direct debit payment on my account", "I can't see a top-up top-up verification code.", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "I used an ATM and there was an extra charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up any amount?", "pos": "Do top-ups have a limit?", "neg": ["Why is the purchase I made this morning still pending?", "am afraid someone may have gained access to the info on my card.", "How long does it take for a payment to change from pending?", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "Do you offer cards for those in other countries?", "What is the most efficient way to activate my new card?", "My topup got reverted. Please let me know if there is any issue in system.", "Whats the process of tranfering money into an account?", "I want a refund", "why can't my beneficiary make transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do top-ups have a limit?", "pos": "what is the most money i can top up?", "neg": ["Looks like my top-up has been cancelled", "Is there a reason my new card hasn't arrived?", "An item I bought had the wrong exchange rate applied.", "Can you issue both a Visa and a Mastercard to me?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "Why doesn't my card work for any transactions?", "How will I know when I get my refund?", "Is there a reason my transfer would have been declined?", "I tried to get cash but it was declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is ok for me to top up with?", "pos": "Can I increase my top-up maximum?", "neg": ["I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "There is a withdrawal on my account I didn't make.", "Are there downsides to using a disposable virtual cards?", "I was getting some cash out of the ATM but it cancelled on me without warning.", "Why am I not able to get cash from the ATM?", "I want to transfer money. How do I do that for my account?", "My foreign currency exchange has been applied incorrectly.", "Does this app exchange currencies?", "Is there a fee for transferring money", "Why was I charged an additional $1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much can I top up on my card?", "pos": "What is your maximum top up limit per day?", "neg": ["Is there a charge for exchanging foreign currency?", "Can I use this app for any currency?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "Was there a number to track that I could get?", "I want to transfer money using my credit card.", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Why did I get charged for withdrawing cash?", "Where do I find my code to verify my top-up card?", "Why has my payment been reversed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a limit for top up?", "pos": "Can I top up?", "neg": ["Why was I charged when taking out money?", "Why does my top-up get cancelled?", "Why did my transfer fail?  What can I do?", "What are the exchange rates you assign?", "How does the exchange rate work on this app?", "The app is showing a cash withdrawal that I didn't make.", "Do you accept credit cards from the US", "Why was my virtual card rejected?", "I tried using my card, but it doesn't work.", "why do i need to verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to the top-ups someone can do?", "pos": "is there a limit on top ups", "neg": ["my virtual card has not came yet!", "How do I add a card on to the app?", "Please help me unblock my pin which I put the wrong one too many times.", "I want to delete my account.", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "When will I recieve my new card?", "How long does it take to verify a cash withdraw?", "What are the disposable cards for?", "Why did my cash deposit not show up?", "Why was I charged for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to how much I can top up?", "pos": "What is the daily limit on my card?", "neg": ["I just got my new card and tried using it and it was declined?", "My card payment had the wrong exchange rate", "Can another family member hold a card for this account in addition to mine?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "The app rejected my top up", "may I have a Visa and a Mastercard from you.", "I need a new card because the ATM took mine.", "Can I choose my card scheme?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Is it possible for friends to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many top-ups am I allowed to do?", "pos": "What is the most I can top-up?", "neg": ["I believe my top up was reverted.", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "Guide me on how to unblock my PIN", "For the identity check, what kind of documents do I need to have?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "Help my activate my card.", "Is it possible to delete the account?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I have not received the completed transaction.", "What do I do if I got the wrong amount at the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many top-ups can I use?", "pos": "It seems I need to get information on limits for top-ups.", "neg": ["How can I obtain a virtual card?", "What do I do if the ATM took my card?", "I topped-up my account, but I don't think it went through.", "Help! I think someone has made a cash withdrawal with my card!", "The transfer to my account was not allowed.", "What currencies can I hold?", "I have a fee for cash withdrawal", "I added money through a bank transfer and it is not showing in my balance.", "I could not use my card in a store.", "My card is not able to be activated how do I get it to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I information on my limit for top-ups?", "pos": "What's my limit for topping up?", "neg": ["Is it possible to delete the account?", "My cash received does not match what has been requested", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "what can I do if I got my American Express in Apple Bay but top up is not working?", "I wondered if multiple currencies is okay?", "I have a direct debit I didn't make", "How long does it take for a top-up?", "The cash abroad exchange rate is applied wrong.", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "Please explain the exchange rates."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a top-up limit that I have to stay under during a given period of time?", "pos": "What is the maximum top up?", "neg": ["Why couldn't I get cash from an ATM?", "Why do you need to perform identity verification?", "I was so embarrassed. Why didn't my payment clear?", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "I have a fee showing from last time I used my card.", "I live in the EU, can I get one of your cards?", "How do I get my card back quickly from a bank machine that it?", "Can I edit my personal details?", "I must have entered my PIN wrong.", "There is a direct debit charge on my account that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up?", "pos": "What is the daily limit on my card?", "neg": ["May I transfer a cheque into my account?", "Google Pay won't let me top up.", "My account did not allow the transfer.", "Why am i being charged for withdrawing cash funds?", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "Can I get an item refunded?", "I already made a transfer and want to cancel it, how do I do that?", "How do I check security settings on my card?", "Is there a Mastercard ATM nearby?", "I bought something with my card and I was charged a fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the top-up limit?", "pos": "Can I set my own top-up limit?", "neg": ["After purchasing an item I noticed the exchange rate was incorrect.", "ATMs, which ones will accept this card?", "Who do I talk to for transactions debited twice?", "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "I cannot see a refund in my account", "I purchases several items today. Why are they still showing pending?", "I'm interested in learning more about disposable virtual cards.", "Some cash I didn't get shows in my app", "I tried to withdraw cash, but got declined!", "Will my card work at all merchant locations?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much could I top up?", "pos": "How much is the limit for top-ups?", "neg": ["What's the expected wait time to recieve my new card?", "A direct debit payment I didn't do shows in my app", "Send me my card now! ASAP", "how do I speed up identity verification?", "My top up didn't go through", "I want to close my account due to poor customer service.", "I want to do a bank transfer to this bank, from an account at another bank.", "Transfer was declined, could not complete request.", "Can I get money out of any machine?", "What does it mean when a payment is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the top-up limit for my card?", "pos": "Is there a limit to my top-up?", "neg": ["Where are your cards delivered to?", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "Why was I charged an additional fee when paying with card?", "What is the fee for a cash withdrawal?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "How can I get a virtual card for a one-time transaction?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "Can you please tell me why I was charged an extra fee on my transfer?", "I don't know what this Direct Debit payment on my account is for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the limit to how much I can top up?", "pos": "Do top-ups have limits?", "neg": ["I want to cancel my card. I think someone else is using it.", "How can I track my card's delivery?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "Where can I find your exchange rates?", "I do not have my pin yet", "How can I get my money that I didn't get from the ATM?", "My card is not working when I try to use it.", "Someone else used my card to withdraw cash from an ATM", "Please tell me how I verify my identity.", "Tell me what I need to do to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit on how much I can top up?", "pos": "Do top-ups have limits?", "neg": ["Can I choose the day it's delivered?", "I need multiple cards per day, and they all have to be disposable.", "I want this fee reversed from my account.", "Can you tell me if I can hold money in several currencies?", "Is my card broken? I can't get cash out of the ATM", "When I was abroad the exchange rate for me was wrong.", "Why is top-up verified?", "There is a direct debit set up that I didn't create.", "I can't find the virtual card", "What is the most amount of disposable cards allowable?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the most I can top-up?", "pos": "is there a limit on top ups", "neg": ["When will the money from my bank transfer be available?", "I haven't received my card and am worried it is lost.", "My card payment has been declined", "I need to transfer to my account and cant.", "My disposable virtual card was rejected.", "the balance has not changed, but I have deposited some money", "What's the expected wait time to recieve my new card?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "Please explain why my payment was declined? I thought everything was good.", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit for top ups?", "pos": "Is there a limit to how much I can top-up?", "neg": ["I need Australian dollars instead of UK currency.", "I have an odd payment in my statement", "What is the process for getting an actual physical card?", "is it possible to top-up with google pay.", "What fees are there for adding money using an international card", "Do you give refunds?", "I need a transaction reversed from my account.", "What currencies can I use?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the max I can top up?", "pos": "What is your maximum top up limit per day?", "neg": ["how long are my top ups pending", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "hello I have lost my phone and I'm worried someone's going to steal money from me", "It's been a week since you sent my card and I still don't have it.", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "Who charged me a fee for paying by card?", "how much does it cost to add money", "what happened to the money after i put in the wrong info and it got declined", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is the limit for top-ups?", "pos": "is there a limit on top ups", "neg": ["How do I change the details in my account?", "When I got cash I was charged an extra fee!  Explain!", "Are there discounts for frequent currency exchanges?", "How do I top up by cheque?", "Can I auto-top up?  How do I do it?", "I can't verify my ID. Why?", "this verifying the top up is annoying", "I didn't make a payment at this business.", "There is a cash withdrawal on my statement that I don't recognize", "I went to do a transfer and it was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I set my own top-up limit?", "pos": "It seems I need to get information on limits for top-ups.", "neg": ["How come when I tried to pay contactless at the bus it didnt work?", "Do you have support for flat currencies?", "Does it cost extra to exchange foreign currencies?", "Is there a way to top up using my Apple Watch?", "With my new card, how may I activate it?", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "Can you please explain why my beneficiary is not allowed?", "Where do I order additional cards?", "My refund has not arrived, and I am unsure why. Who do I contact?", "How much can I withdrawal in one month without incurring fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a limit on top ups", "pos": "Whats the limit on my top up", "neg": ["My card is stuck inside the ATM, what am I supposed to do?", "How much will I be charged for exchanging foreign currency", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "I have lost my card! What is my next step?", "I have an unauthorized charge.", "is there a way to fix my top up", "I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.", "How much do I have to pay if I want to transfer money?", "Will I have to wait much longer for my new card to arrive?", "How does identity check work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum top up?", "pos": "Can someone please tell me how much I can top-up?", "neg": ["I have to verify my identity. What do I need to do?", "Are there downsides to using a disposable virtual cards?", "How long is US delivery?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "I recently bought something abroad but the exchange rate is incorrect. Why?", "It seems like my card payment didn't work.", "How come the money from the merchant appeared back into my account?", "My card's expiring a month from now, should I place an order for the new card?", "Is it possible to have a second card?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many times can I make a top-up?", "pos": "Whats the limit on my top up", "neg": ["how long does it take to transfer money, my retailer is waiting", "What fees are charged for a physical card?", "How can you transfer my salary to my correct currency?", "Why can't I transfer to another account?", "I'm seeing a direct debit payment that is not me.", "please cancel the transaction", "When will my pending payment finish?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Why do you need to perform identity verification?", "Is it possible for me to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the daily limit on my card?", "pos": "Can I top up any amount?", "neg": ["I cannot make a transfer to another account.", "The atm wouldn't give out cash", "Why won't my card work anymore?", "I left my phone somewhere and can't use the app.", "Whats the transfer process", "Why isn't my beneficiary allowed?", "I'd like to delete my account.", "Where did my money go? I'm not able to withdraw it from my ATM.", "What is the purpose of requiring my identification?", "Is my credit card supported for top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How often can I top up?", "pos": "Can I increase my top-up maximum?", "neg": ["I would like to cancel my purchase.", "What caused my top up to be reverted?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "I have a fee for cash withdrawal", "My topping up didn't go through.", "How long will my cash withdrawal take", "why are all my identity details required", "I want a new card", "How long does it take to show a deposit I made to my balance?", "How to access my virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have any top-up limits?", "pos": "is there a limit to top up", "neg": ["Can I verify my identity?", "is there a reason that my payment didnt go through", "I can't get the top-up to work! What's going on here.", "What does it mean if my payment is pending?", "i haven't received my order and want a refund", "Is a new debit card free?", "How can I order my card?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "For some reason my card payment hasn't worked. what can I do to look into that?", "Do you have a problem with EUR exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to how much I can top-up?", "pos": "Can someone please tell me how much I can top-up?", "neg": ["How is my PIN sent?", "My money is all gone. What ways are okay to add money to my account?", "Why is it saying my card payment is declined when I made it?", "What is the appropriate age for my child to be able to open an account?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "Why won't the ATM let me withdraw money?", "I may need to exchange my USD for GBP, can your app do that?", "why cant you just refund me instead of a merchant", "Where is the closest ATM I can use?", "I didn't know I was going to get charged to use my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any top-up limits?", "pos": "It seems I need to get information on limits for top-ups.", "neg": ["I topped off my card is that something you will charge me for?", "How do I replace my card before it expires next month?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "There is a direct debit payment that I did not make.", "How long does it take for a transfer to be in my account?", "Can the card was sen to me be tracked?", "I have a new card and need to activate it", "what is this charge i didnt do it what can i do", "Delete my account please. Now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to my top-up?", "pos": "How much can I top up in a day?", "neg": ["What if my top up didn't work?", "What do I do if I forgot my PIN?", "the exchange rate for my withdrawal is wrong", "What do I need to do to link my new card for my account?", "How much would an extra card cost?", "If I exchange currencies frequently, is there a discount?", "My card payment has been declined", "Help me order my card.", "How long does my top up pending last?", "Is the EUR accepted for exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum for top-ups?", "pos": "I need to add a serious amount of cash to my card, how do I do that?", "neg": ["How can I report that my card was stolen? I made a police report first.", "Why isn't my refund shown on my statement?", "Cancel Transaction", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.", "What's the reason for needing to verify my identity?", "Are there top up charges for US cards?", "I would like to top up my account with a bank transfer, is that allowed?", "If I don't have much money in the account can I auto top-up?", "i disagree with a charge"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a topping up limit?", "pos": "What is your maximum top up limit per day?", "neg": ["Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "I need my card immediately.", "Why am I not seeing the check I deposited this morning in my account?", "I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!", "I made a payment that's pending. Will it go through?", "I bought a product a week ago, but may need to return it.", "Can I use my account without verifying identity?", "Asked for $100 but only got $20. Why would this happen?", "Why would the app show a withdrawal that I did not make?", "Why isn't my money from a check deposit showing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your maximum top up limit per day?", "pos": "What's my limit for topping up?", "neg": ["Why did you charge me extra when I withdrew cash?", "I would like to cancel a purchase.", "I found a transfer fee - is that correct?", "Does the exchange rate change?", "What steps should I take before my card expires?", "How do I access the option to top up?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "Can I make transfers before my identity verification?", "What is the extra fee I was charged when using an ATM?", "i noticed that the funds were returned to my bank account. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any top-up limits that I must follow?", "pos": "Do I need to use a limit on top-ups?", "neg": ["Can you please tell me why I cant get money from the ATM?", "What is needed to activate my card?", "I'd like to order an additional card", "I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "The contactless payments are not working.", "My top-up has been reverted and I would like to know why.", "Is ordering a new card from China available?", "My Bank is in Europe, how long will the transfer take?", "My card arrived but I don't know how to get my PIN.", "I need to change my name, since i just got married"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the top-up limit on my cards?", "pos": "How much can I top up in a day?", "neg": ["I am seeing in the App a some cash withdrawal that does not belong to me", "Please give me both Visa and MasterCard, is it possible?", "Where can I find a list of descriptions the disposable cards have?", "How do I use the app to exchange currencies?", "The atm wouldn't give out cash", "I don't understand why there is an extra €1 fee in my statement.", "I deposited cash into my account and I'm having trouble seeing it on my account.", "I'm concerned because my cash withdrawal is pending.", "My automatic top-up was unsuccessful", "I need my card to be delivered fast"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you set a limit to my top-up?", "pos": "Do you limit my top-offs?", "neg": ["I was supposed to get a refund but it is not showing up on my card", "is there something blocking me from making transfers", "The cash I asked for still hasn't been received", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "My money transfer has not happened yet", "I tried using my card, but it doesn't work.", "I would like to know where the funds are at.", "I believe that a card payment I made was cancelled.", "My American express works with my apple pay, why is top up not working?", "My physical card is not working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much can I top up in a day?", "pos": "Do I need to use a limit on top-ups?", "neg": ["Why isn't my google top-up pay working?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "Why was the price higher when I paid with my card?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "How come I got to pay to get my money from the ATM?", "How can I check on the status of my new card?", "How long does a transfer transaction take?", "What is the return policy?", "I don't see a refund in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone please tell me how much I can top-up?", "pos": "Do I need to use a limit on top-ups?", "neg": ["How do I reset my password?", "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "What businesses accept my card?", "Can you please tell me why my transfer failed?", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "I got charged two times for a transaction", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to use a limit on top-ups?", "pos": "It seems I need to get information on limits for top-ups.", "neg": ["When will my top-up be completed?", "I look but I see no virtual card. Why is that?", "Please help.  The card won't work.", "where did my funds come from?", "Why can't I see my top up?", "Am I able to use my American Express to add money to my account balance?", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "I anticipate getting a Visa card", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a limit to top up", "pos": "What is the greatest number of times that I can top-up?", "neg": ["Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "I want to add money to my card, what payments do you accept?", "What is the maximum times I can auto top-up?", "How do i set up auto top-up?", "While getting cash, I was charged a fee.", "Can my PIN be changed in any cash machine?", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "If I need delivery on a certain day, is that something that could be accommodated?", "Why were there additional charges when I transferred funds?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are limits to top up", "pos": "Can I increase my top-up maximum?", "neg": ["How do I get a new card when my old one expires?", "Is there a reason my transfer would have been declined?", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "Just received my replacement card, what steps do i need to take to activate it?", "Does the auto top-up have any limits?", "How do I change my last name?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "Can you assist on apple watch top ups?", "How do I top up my account with a bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's my limit for topping up?", "pos": "Can you tell me the limit for top ups?", "neg": ["My address is incorrect on my file.", "I have a transfer that is still pending.", "What steps do I need to take to exchange currencies?", "Why is my transfer taking so long to complete?", "I am not in the UK can i get a card?", "How do you calculate exchange rates?", "Someone might have had access to my card.", "Help me find the transfer that I did.", "There's a card payment with a name I don't recognize", "My phone is missing or stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the limit for top ups?", "pos": "what is the most money i can top up?", "neg": ["How do I get a virtual card on my device?", "How do I go about getting a refund?", "Why did the bank reject my transfer?", "Is my account able to be topped up by my friends?", "I anticipate getting a Visa card", "What is the reason for my card payment to be reverted?", "Why is my transfer appearing as \"pending\"?", "Can I use google pay to top up?", "Where do I get a virtual card?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I increase my top-up maximum?", "pos": "Can I top up any amount?", "neg": ["I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "The app says that I got cash in an ATM and I didn't", "Why is there are there two of the same transaction?", "Why am I getting a fee on a card payment?", "My card is due to expire", "Can my daughter make an account?", "What do I do if there is a direct debit on my account that shouldn't be there?", "I was overcharged a pound.", "I suspect someone used my card.", "Who do I call to cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you limit my top-offs?", "pos": "what is the most money i can top up?", "neg": ["I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "Is a physical card also available", "Why has my transfer not arrived yet?", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "Can I set the account to auto top-up?", "I am not able to verify my id. Why?", "Can you explain to me why a cash withdrawal shows up as pending?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Do you take checks?", "At what age can my children use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What limits are the to top-ups?", "pos": "What is the greatest number of times that I can top-up?", "neg": ["Is there anywhere I can't use my card?", "How much to exchange currencies?", "Why have my top ups been canceled?", "I transferred money, but I think I've been charged a fee for it?", "I did not get the right amount of cash from the ATM.", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "Do you know the process how to activate my card?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "i tried to transfer cryptocurrency into my account but was denied", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do top-ups have limits?", "pos": "what is the most money i can top up?", "neg": ["I would like to track the card you sent to me.", "I can't see my refund on my account", "Does transferring money have a fee?", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "I deposited money but my balance hasn't been updated yet.", "I can't withdraw money", "What countries do you operate in?", "Why check my identity?", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up any amount?", "pos": "I need to add a serious amount of cash to my card, how do I do that?", "neg": ["I checked on google and the exchange rate you are using is really bad. Can you update it?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "What currencies do you accept to add money?", "If I order a new card, how much will it be and how long will it take me to get it?", "I have an unknown charge.", "Fees for currency exchange", "If I live outside of the UK am I still eligible for a card?", "Please let me know what currency I can use to top up my account?", "I still haven't received my card after two weeks, is it lost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to add a serious amount of cash to my card, how do I do that?", "pos": "Whats the limit on my top up", "neg": ["why is a transfer to beneficiary not possible?", "How do I create a disposable virtual card?", "Was there a way for me to get tracking for that?", "Can you assist on apple watch top ups?", "Where can I use my card to pay?", "What is this extra €1 fee about?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "My contactless payments don't work.", "I am required to make several disposable cards every day.", "My purchases from this morning are showing up as payment pending. Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the greatest number of times that I can top-up?", "pos": "Whats the limit on my top up", "neg": ["I tried to use my debit card, but the payment did not work.", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "I have kids and I'm curious at what age could they start to use your service.", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "What should I do if I see a withdrawal is pending?", "What are the charges if I exchange foreign currency?", "European bank card for top up will come with any extra fees?", "Where can I modify my details?", "How do I get my card to work?", "Can I add money to my account via bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems I need to get information on limits for top-ups.", "pos": "What's the top-up limit?", "neg": ["How long does it take to get a refund on something I bought?", "I need to exchange my GBP to AUD, how would I do this?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "I would like to top up my account with a bank transfer, is that allowed?", "I requested a higher amount for my cash withdrawal", "How do I complete the ID check?", "My cheque is slow to cash", "What do you require for identity verification?", "Where is the cash I deposited?", "Please tell me which fiat currencies you support."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the most money i can top up?", "pos": "What's the top-up limit?", "neg": ["How do I auto top-up?", "I still haven't received my card in the mail", "My top-up was rejected", "How do I make my PIN work again?", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "I am looking to get a Visa credit card, what must I do to achieve this?", "I did a money transfer to my account and it is not showing there.", "Is it ok for a friend to send me money?", "Can you see my new balance yet?", "There is a withdrawal on my account I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the top-up limit?", "pos": "Whats the limit on my top up", "neg": ["Is there a function where I can top-up automatically?", "How can i make my card active?", "How do I contact customer support about my declined transfer?", "How long should it take for a transfer to go through? I have been waiting a while.", "I refilled my account balance but got an error message.", "How soon will I get my card?", "What is the delivery time to the US?", "There is a Direct Debit that looks suspicious.", "Is there a reason why my virtual card won't work?", "The ATM didn't give me enough money! I asked for more than it gave. What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received $20 but I entered $100", "pos": "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "neg": ["Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I was charged for a cash withdrawal, why?", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "How can I pay for top-ups?", "if im not using my account should i close it or just let it sit", "When will my cheque process?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "I goofed up and used the wrong account.  Please help.", "My account is locked because I used the wrong pin too many times.  Please help.p", "My automatic top-up was unsuccessful"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got less cash than what I specified for through the ATM.", "pos": "My cash withdrawal was short.", "neg": ["Is there an age limit to when my child can use these services?", "How long am I to wait before the transfer gets to my account?", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "I punched in the wrong pin too many times and I'm locked out.", "I want to revert a transaction I did this morning", "my friend has not got the money I sent last week.", "withdrawal pending meaning?", "How do I link the new card?", "I see a direct debit transaction in my history that I did not set up.", "I want a real card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal was not entirely complete", "pos": "$20 came out instead of $100", "neg": ["I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "How can I alteration my PIN?", "A shop I go to didn't let me pay.", "Why is my identification required?", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "I am just waiting on the completion of the transaction.", "My virtual card isn't working.", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "How can I top up with Google play?", "My transfer failed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive the right amount of cash.", "pos": "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "neg": ["My PIN is not working, can you help?", "I would like open a second card for my daughter, how can you assist me?", "I withdrew cash but it still shows as pending?", "What is the max amount of disposable cards I'm allowed.", "Why is there a direct debit payment on my statement that I didn't do?", "Where is the PIN number found?", "Why am I being charged for transfers? Are they not free?", "Why have I been charged a fee for transferring money?", "When is my balance going to update, I just transferred some money", "What is the most that I can top-up to a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't I receive the right amount of cash?", "pos": "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "neg": ["Is it possible to top up with Google Pay?", "Can I use my account before my Identity verification has passed?", "Help my activate my card.", "What is needed for the identity verification?", "Can I get a physical card for free, or is there a charge?", "to cash withdrawals charge me?", "The money has not yet been placed in recipients account.", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "How do I verify the source of my funds?", "I deposited a check, but haven't received the funds for it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if the ATM gives me the wrong amount of money?", "pos": "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "neg": ["Is it possible to transfer money to my credit card?", "Tell me why there is a charge on my cash withdrawl.", "What is this fee for transferring money?", "How much do you charge for exchange rates?", "I was made to pay an additional pound!", "I was overcharged one extra pound!", "How can I track my card's delivery?", "On a card top-up, where can I verify?", "I have a strange transaction for £1 on my statement, what is that?", "I am sure I have plenty of money to transfer but my transfer is being declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?", "pos": "The machine only paid me a hundred when I wanted 20", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "I don't know what this Direct Debit payment is.", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Where is my credit card that was to be mailed?", "can I link a card of yours I already have?", "I would like to exchange currencies, how do I go upon it?", "I have not seen any changes in my account balance(s) after making a transfer.", "How do I know where I can use my card?", "What steps do I need to do to delete my account?", "There was an extra fee when I paid with my card, why was i charged this extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive my full withdrawal amount", "pos": "I wanted to withdraw $100 from the ATM but I only got $20", "neg": ["I must make several disposable cards every day.", "Can I possibly change my currency to another?", "Did I not get my refund? I don't see it.", "What documents do you need to verify my identity?", "How do you determine your exchange rates?", "Do you know how to change my card PIN?", "Where can I find the auto-top up feature?", "Is there an allowance on cards?", "What do I do if my Google pay top up isn't working?", "How do I use a card to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't get all the cash I asked for", "pos": "Why is my withdrawal wrong? I took out $100 but only received $20.", "neg": ["Can I Transfer from SWIFT?", "show me how to top up", "I urgently need to transfer something from China. How long can I expect it to take?", "My card won't work at all for anything.", "How can I replace an expired card?", "How do I go about getting hold of a virtual card?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "What's your refund policy if I bought an item from you?", "My card will expire soon, When do I need to order a new one?", "I need to close my account.  Your company is terrible!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "pos": "I could not get the cash I wanted", "neg": ["I need some money transferred ASAP, how long does the process take?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "What is taking so long on my transfer from the US?", "What is the status of my card's delivery?", "How do I change the PIN?", "Yesterday I had my phone stolen.  Please advise what I should do.", "Can I get a card? I live in the US.", "Can I get some help activating my new card?", "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "My card was supposed to arrive, but hasn't?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "pos": "Why didn't I receive all the cash I requested?", "neg": ["Could you assist me in finding my lost card?", "You charged me more than once for the same transaction!", "My card expires next week. How do I get a new one?", "How do I transfer cash my into my account?", "How do I add cash to my account?", "I have transfered to my account before but it is being declined now?", "I noticed the exchange rate for cash withdrawal isn't right.", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "I want to exchange USD and GBP with the app", "There are automatic debits on my account that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was only given $20 when I tried to get $100", "pos": "Why did I only get $20 when I asked for $100?", "neg": ["My source of funds require verification.", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "Do you limit my top-offs?", "I deposited a cheque but the cash hasn't arrived yet", "I have to verify my identity. What do I need to do?", "Is there a  way to  get around fees", "I need to get my card quickly", "How come my card payment has been declined?", "For some reason, the money I added was returned.", "If there isn't a lot of money left, will it automatically top-up money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of money I pushed at the atm machine did not come out of the machine.", "pos": "Where'd the rest of my cash go from the ATM", "neg": ["I deposited a cheque, but the balance hasn't changed yet.", "Is there a limit on disposable cards?", "If my salary is in GBP, do I need to do something?", "How can I change my information?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "why was a extra fee added to my account for transfer ?", "Whats the transfer process", "I can't find the money I just added to my account.", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "Why isn't my balance reflecting a transfer I did?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the ATM give me less money than what I requested?", "pos": "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "neg": ["I don't know where the top-up verification code is.", "Where do I get a disposable virtual card?", "My exchange rate was wrong for an Item I bought!", "My funds must be verified", "I'm pretty sure my top up is still pending.", "Can you help me get Top Up to work in the Apple Pay function?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "Verifying the top-up seems like a hassle.", "Is it possible to use my apple watch for topping up?", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didn't give me what I asked for but my balance says it did", "pos": "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "neg": ["I need to know what foreign exchange rate I can get.", "what are weekend rates for getting cash", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "I entered in the wrong PIN.  Please help me unlock my account.", "My payment had a wrong exchange rate.", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "Can I specify a day for my card to be delivered?", "My money hasn't been transferred yet.", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "Why isn't my purchase exchange rate correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't get all the money I asked for", "pos": "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??", "neg": ["What should I do if my passcode won't work?", "how to get card pin?", "Please help me, there is a transaction in the incorrect account.", "Why was my atm withdrawl declined", "Why hasn't my money transfer showed up yet?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Where can I link a new card?", "Do you have a list of cards and currencies you support?", "I can't log in with this passocde", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "pos": "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "neg": ["I tried using my card at multiple vendors and now it's not working.", "Where did the money I deposit go??", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "Apple pay is not accepting my American Express card, can you assist me with this problem?", "Can you tell me why the transfer isn't showing up on my account?", "The exchange rate is bad. Are you sure this is the exchange rate?", "I would like help to revert a transaction I did this morning", "Why has my payment been declined? I paid by card.", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "I'm still waiting on my identity verification."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "pos": "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "neg": ["I think the payment from my card was revereted", "I have a problem with a transfer. It didn't work. Can you tell me why?", "is there a way to see where funds come from", "I don't know what my passcode is, can you help?", "Can I pick between Visa and Mastercard?", "i need a refund from you because the merchant is refusing, can you do that?", "Which flat currencies do you support for holding and exchange?", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "pos": "The machine gave me the wrong amount of cash.", "neg": ["I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "How long do transfers take to go though", "The card is non-functional.", "I want a backup second card. Is this possible?", "How do I go through the identity checks?", "How do I get another card", "How can I tell if an AMT will take this card?", "Why is the payment from my card still pending?", "How long will it take to urgently transfer something to China?", "Are you available in my country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was not distributed all of cash that I requested", "pos": "I was given less cash then I wanted.", "neg": ["My cheque deposit didn't seem to work.", "My money transaction can't be seen by the person I sent it to", "Can I use my account without verifying identity?", "How much is the charge to top up via credit card?", "Why isn't my payment showing?", "I am overseas in China, can I get a replacement card?", "How do you Top Up on the apple watch?", "Is it possible to get a refund?", "I did a transfer.  What is the extra fee?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't get the correct amount of money from the ATM machine", "pos": "I got some cash but it wasn't the right amount.", "neg": ["How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "Is my card valid everywhere?", "How can I go about getting a disposable virtual card?", "If I exchange currency frequently, can I get a discounted rate?", "My card payment won't work.", "I am trying to find out how to exchange currency X with currency Y.", "I see an unfamiliar Direct Debit payment.", "The exchange rate on my payment doesn't look right", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I only get $20 now the full amount I wanted?", "pos": "I think something went wrong, I didn't get the right amount.", "neg": ["Please tell me where I can update my details since I moved.", "How can I trade currencies with this app?", "Can you change the rate for the item I bought in a different currency as it is wrong?", "I need to dispute a direct debit.", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "Where do you need to live to receive card", "What is a pending cash withdrawal?", "Why wasn't my contactless accepted at the metro?", "Can I open an account for my offspring?", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Got only $20 when I tried to withdraw $100.", "pos": "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "neg": ["How much transactions do I get with a disposable card?", "I need to know where I can withdraw money.", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Which US cards have top up charges?", "My phone was taken yesterday, is there something that I need to do?", "In my statement, I got a €1 extra fee.", "Why am i being charged for withdrawing cash funds?", "My wallet isn't showing my top-up, did I do something wrong?", "A payment shows up on the app that I never made.", "Where do I need to go to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You shorted me money when I tried to make a withdrawal.", "pos": "I wanted $100 but only got $20", "neg": ["I attempted a transfer, but it failed.", "Do i need to verify my top up?", "How long does it take for my payment to process?", "why is a transfer to beneficiary not possible?", "A fee that shouldn't be there is there after using my card!", "How much does it cost to us US cards?", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "What is this fee debit on my account?", "If I am in China, can I still order a new card and if so, how?", "I am wanting to refill my card, is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received less cash than the amount I specified in the ATM.", "pos": "I received the wrong amount of cash back", "neg": ["Money is not in recipients account.", "May I get my salary paid out in a different currency?", "What kind of costs are involved for exchanging currency?", "I can't make purchases with my virtual card.", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "My salary is in GBP - what should I do?", "Does it cost me to add cash?", "My app shows a payment I didn't make", "What is the maximum transactions for one disposable card?", "When do i activate auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "pos": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "neg": ["How can I get funds into my account from my American Express?", "Can I use cash to top up", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "Are there a certain amount of transactions i can do with one disposable card?", "I bought a product a week ago, but may need to return it.", "Where can I verify my identity?", "My card hasn't came in the mail yet?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "I have a transfer that was declined.", "I don't recognize some transactions.  Is someone else using it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only got some of the cash I requested from the ATM", "pos": "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "neg": ["Has there been any activity on my card today?", "Why did you cancel my card payment?", "I think someone is using my card without my permission!", "What can I do if my passcode won't work?", "I need to hold money, what currencies can I use?", "Why am I getting declines when trying to make a purchase online?", "Reverted top up", "Why has my payment not transferred?", "I have one other credit card from the US. Do you take it?", "Can my children get an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM is messed up. It gave me less than I wanted.", "pos": "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "neg": ["Please help me get a Visa card.", "I was blocked by using the wrong pin too many times, can you help me?", "I withdrew cash and was charged. Why?", "tell me how to get a refund for something I bought.", "I would like to retract my purchase.", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "My bank app said that I got cash from an ATM, but that's a mistake.", "I did a transfer but its still pending", "The app doesn't think it's me.", "Can you explain your exchange rates basis?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why did i only get 20.00", "pos": "The amount of cash I received was not the full amount", "neg": ["Can I link my card I previously received?", "I just looked at my app and it seems I was charged extra, why is that?", "I am not happy with your service and request that my account be terminated!", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "I want to cancel a purchase", "How do I get a card in the EU?", "Can you tell me what this fee is on my statement?", "I found a charge on my debit that I did not make.", "How much will I be charged for a cross-currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested money from the ATM and it didn't give me as much as I requested.", "pos": "I haven't received my cash yet.", "neg": ["Why has my payment been reversed?", "I thought transfers were free. Why was I charged to transfer?", "The disposable cards, what are they for?", "What kind of security protects my money?", "I'm looking at my statement, and my refund is not on there.", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "My ATM withdrawal is taking forever", "How was I charged extra when I used my card to pay?", "Why isn't my balance updating after depositing cheques and cash.", "I havn't received my PIN yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I visited the ATM but got less money than what I requested. Why?", "pos": "I didn't receive the correct amount of cash", "neg": ["I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "How do I protect my phone from someone using it after I lost it.", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Is there a limit on making disposable cards?", "I thought transfers were free. Why was I charged to transfer?", "I did a payment but the app cancelled it.", "Tell my why my top-up is pending.", "How do I use cash to top up my account?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Why can't I get my top up to work in Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got the incorrect amount of money given to me from my account", "pos": "I received a different amount of cash than what I entered.", "neg": ["What steps do I have to go through in order to activate my new card?", "How can I receive my salary with a different currency?", "Why would a transfer to an account not be allowed?", "Can I add a card that I just found (again) to the app?", "I transferred some cash and it has not arrived yet.", "How do I go forth on holding money in multiple currencies?", "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "I found my card again. Can I put it back into the app?", "I would like to get a physical card, but I don't know how. Can you help me?", "Can you tell me if there are limits to disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal was short.", "pos": "I requested a higher amount for my cash withdrawal", "neg": ["Where are the ATMs that accept this card?", "I returned an item but don't see it on my account?", "i dont recognize a charge on my card", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "Why would my payment for my card show as pending?", "why was my payment reverted on the app", "What do I do if I forgot my PIN?", "How do I know where I can use my card?", "Where is my new card if I haven't received it yet?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "pos": "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "neg": ["Is it possible to cancel my transfer?", "What do i do to get a physical card?", "When will I get a new card when I order it, and how much will it cost.", "I tried to make a payment with my card and it was declined. Why is it pending?", "Which ATM's am i able to change my PIN?", "Where is the cash deposit I made?", "Do you guys have any age restrictions?", "How much is the limit for top-ups?", "Can you tell me why a cheque deposit isn't showing in my balance?", "Why verify the top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "pos": "The cash I asked for still hasn't been received", "neg": ["How much does it cost to make transfers?", "Do you charge a fee on currency exchange?", "when does my balance update for a transfer", "I had a decline on my card. Why?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "How long does it take for a new card to ship?", "I haven't received money from a transfer?", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "Is my card accepted anywhere?", "Why can't I take cash out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only received $20, but I requested $100.", "pos": "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "neg": ["I did not receive my purchase, how do I cancel it?", "Can this convert money?", "Can you help me with my card, I think it's broke.", "i needed money for a night out with the girls but i was declined, why?", "Do I need to verify my top-up card?", "why wouldnt the atm give me money", "What's the limit for disposable virtual cards?", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "I was unable to transfer to another account.", "When can I expect my card to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "pos": "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "neg": ["Is there a limit to how much I can top-up?", "My account shows a direct debit charge that I have never seen before", "How many years old do I have to be?", "My credit card transaction was declined for a loan payment.  Can you tell me why?", "Where can virtual cards be ordered?", "Why was my withdrawal requested cancelled by the ATM?", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "What flat currencies do you support for holding and exchange?", "I wanted to know why there is a transfer of mine pending.", "Can I get some help activating my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of cash I selected to withdraw is different than what I received.", "pos": "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "neg": ["What are these disposable cards meant for?", "I had everything lined up to make a transfer, and then it rejected it.", "Top up keeps failing", "why has a transaction to a friend been delayed?", "Explain the extra ATM fees.", "I received my card. How do I link it to the app?", "I must quickly transfer something from China, and I need to know how long it will take.", "What is the identity verification process?", "Why is my identity not being verified?", "why wont my american express work to add money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was given less cash then I wanted.", "pos": "Cash withdrawal was incorrect at ATM.", "neg": ["My balance doesn't show my deposit.", "I was unable to transfer money to a beneficiary.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "Delete my account now please.", "I need to move money to another beneficiary. Why is it not working?", "My payment did not go through because the app reverted it", "What are the disposable cards restrictions?", "Why can't I complete my transfer?", "Can the exchange rate change while I am in the process of making a withdrawal?", "Explain top-up cancellation"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got less than what i asked for in the ATM, why?", "pos": "The ATM didn't give me enough money.", "neg": ["I'm not sure if my pop-up went through.", "There is a cash withdrawal in my account that isn't mine.", "Are there any charges for top ups?", "I purchased something abroad but the exchange rate is incorrect.", "Some cash withdrawal that I didn't make showed up in the app.", "Where can I find my fund information?", "My payment is in the app but hasn't gone through yet", "Will there be a fee if I receive a SEPA transfer", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "withdrawal pending meaning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive the correct amount of cash.", "pos": "How can I get my money that I didn't get from the ATM?", "neg": ["Would you please unblock my pin? I don't know why, but it's blocked.", "I want to activate the card.", "What do I do if I think someone has used my card?", "Your machine took my card. How do I get it back?", "To many charges on my card how do I go about fixing that?", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "My card payment didn't work", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "What should I do if I think my card was stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could only take the amount of money that was available to me which was less then I expected.", "pos": "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "neg": ["In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "My top-up hasn't gone through", "Can I get an actual card", "I want to start using my card.", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "Where can I find the verification code for the card top-up?", "Does my top up and apple pay work together?", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "The app is showing mt withdrawals that aren't  mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "pos": "i asked for 100 only got 80", "neg": ["Where will I get my card?", "Why are all my card payments being declined?", "Can you help me to quickly cancel a transaction I accidentally did to the wrong account?", "What do I do if I forgot my passcode?", "I did not get my virtual card yet, Why?", "Can I activate my card with the app?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "what is the exchange rate when i get cash", "Can you tell me exactly what fees I will expect to see in regards to your cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cash withdrawal was incorrect at ATM.", "pos": "I tried to withdraw $100, all it gave me was $20.", "neg": ["My ATM withdrawal is taking forever", "Why am I being a charged for using my card?", "Is there a way you can have money from a purchase I made refunded to my account.", "I need my card delivered as soon as possible.", "My statement has a payment that I do not recall making", "I attempted to get cash in the ATM but I was denied", "What are my payment options?", "How can I prove who I am?", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "Can I add money automatically to my account while traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I take $100 out", "pos": "I received the wrong amount of cash.", "neg": ["One of my transactions needs to be canceled.", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "I can't find my phone and I'm worried someone is going to use it", "I couldn't transfer money to my bank, why not?", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I returned something to a  store but can't see my refund.", "Why is the exchange rate on my card wrong?", "Still waiting on my refund...", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "I found my card that I thought I had lost, I need to reactive it, please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive the right amount of cash I requested", "pos": "The ATM did not give me as much cash as I requested.", "neg": ["The store card reader would not accept my card.", "From which age can my kids use your service?", "Top-up is not working", "Help me please, My Apple Pay American Express top up does not work.", "How come there is a duplicate charge on my card?", "I made a cash withdraw and it shows up as pending why is that?", "Is it possible to top up using a cheque?", "Why hasn't the money I transferred into my account shown up yet?", "Can you send me a Mastercard, instead of a Visa?", "what is the limit for top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got less cash at the ATM than I asked for. Why?", "pos": "Why didn't I receive the right amount of cash at the ATM?", "neg": ["How do I change the PIN?", "How do I change my AUD into GBP?", "I have been charged for one thing two times.", "Is it possible to order another card?", "My payment was declined", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "My transfer didn't arrive to the recipient", "When will the money show in my account?", "Do you have a children account available?", "I payed with the card and there was an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my money that I didn't get from the ATM?", "pos": "HELP! I tried to get cash and it gave me some, but not the right amount!", "neg": ["What am I going to need in order to activate my card?", "What does pending mean on a cash withdrawal?", "What are my bank details so I can do a transfer?", "Are cheques accepted for a top up?", "How do I get a new card sent to China?", "I an not sure but it looks as if a card payment I made was cancelled.", "Are there any discounts for frequent currency exchanges?", "What currencies can I hold?", "For the identity verification, what do you need?", "I want to hold and exchange fiat currencies, what can I use to do so?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM did not give me as much cash as I requested.", "pos": "The machine only paid me a hundred when I wanted 20", "neg": ["How long is the wait for a money transfer to post?", "Help! I think someone has made a cash withdrawal with my card!", "How long until transfers from Europe go through?", "what is this charge on my card?", "Can I use an auto top-up option?", "I have an odd payment in my statement", "Can Google Pay be used for top up, please help?", "My card hasn't arrived.", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't receive the amount of cash I requested for the ATM.", "pos": "The ATM didn't give me enough money.", "neg": ["Transfer unable to be completed, states 'declined'", "How do I add money to my card?", "Can you please tell me why my transfer failed?", "I lost my card, what do I do now?", "How do I change my PIN abroad?", "I'm wanting to get a Visa card today.", "I want to transfer money. How do I do that for my account?", "Why haven't I been given a virtual card yet?", "The service here is horrible, I want to delete my account.", "I bought an item that I was charged a different exchange rate for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "pos": "I haven't received my cash yet.", "neg": ["Would you be so kind as to activate my card? Thanks", "Why can't I add any beneficiary I choose?", "How long does a transfer from the US take?", "I am waiting on the refund", "What are your supported countries?", "I did a payment but the app cancelled it.", "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "Which countries are you in?", "Where can the cards be delivered?", "Why is the refund not on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received the wrong amount of cash from the ATM. Can you help?", "pos": "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "neg": ["I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "What should I do since my card is trapped in the ATM?", "How long do you have to wait to see your virtual card your ordered?", "What are the guidelines for the disposable cards?", "What am I being charged an extra pound when I haven't bought something worth that much?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Transferred to account is not successful, help please?", "Are there any charges for European bank card for top up?", "I didn't initiate a direct debit that I see on my account", "There is a payment I don't recognise!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I went to $100, all the machine would give me was $20.", "pos": "The ATM didn't give me the full requested amount", "neg": ["I still haven't gotten my new card.  When will it get here?", "I didn't receive the correct exchange rate for an item that I bought.", "Do you send more than one card?", "What type of fiat currencies do you support?", "Can I auto top if I'm low on funds?", "How is top-up verified?", "What's wrong with my ID? I can't verify it.", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "How long are deliveries to the US?", "Why hasn't my top-up finished pending yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didn't give me enough money.", "pos": "$20 came out instead of $100", "neg": ["I want to transfer money into my account, what do I do?", "What is the process for unlocking the pin?", "What are the current exchange rates?", "I can't see the transfer that I put in.", "when will my transfer clear", "I saw that my transfer was declined.", "Is there any reason why my card didn't work when I tried to top up?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't the ATM give me all my money", "pos": "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "neg": ["What steps do I need to take for the identity checking process?", "Can I have money of different country of origin.", "You operate in which countries?", "Tell me what ATMs use this card.", "Can I track when my card will be delivered?", "When I tried to access my cash, I wasn't allowed!", "What documents do you need to verify my identity?", "I want to use my card, how would I activate it?", "Please check and let me know why my transfers are getting declined.", "I've just been married and need to update my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "pos": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "neg": ["I know there's an auto-top option but I can not locate it when I look?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "I'm still waiting for my card.", "What are the steps I need to do if I have a stolen card?", "When will my transfer come through?", "where can i have a virtual card", "I need help reapplying my top-up. It seems it isn't working.", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "What is the limit on Auto top?", "Please explain to me the process of getting a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I only get $20 when I asked for $100?", "pos": "i asked for 100 only got 80", "neg": ["I made a payment but it was returned.", "Help me close my account.", "Am I able to use Apple Pay?", "How long will delivery to the US take?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "How long does it take to activate the card, as it does not look like its working?", "how do i get a pin for my card", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "What do I do if my card is not working?", "How do I close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "pos": "I haven't received my cash yet.", "neg": ["How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "I would like to get your card in EU. Is that possible?", "Is the EUR accepted for exchanges?", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "why do I have to show my ID", "who charged my card", "What is the top-up limit?", "I have a pending payment on my card.  Why?", "Can top ups be done from an apple watch.", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think something went wrong, I didn't get the right amount.", "pos": "Why did I only receive a partial amount of what I tried to withdraw?", "neg": ["How can I look at where my available cash is coming from?", "Can I use a credit card from the US to top up?", "My card no longer works.", "pending transaction?", "How much does a transfer cost?", "I think my top up was reversed.", "When will the money be made available in my account?", "Given a choice, I'd rather have Mastercard.", "What is the fee for accepting money from a foreign country?", "I have an outgoing transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where'd the rest of my cash go from the ATM", "pos": "The amount of cash I received did not match the amount I requested", "neg": ["For the identity verification, what do you need?", "cash and check deposit has not gone thru", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "Can I have it delivered on a specific date?", "Please delete this account.", "Are there any top-up limits involved?", "Where is this card accepted?", "I don't know what this Direct Debit payment is.", "What do I do if my top-up has not gone through?", "Do I need to add my salary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my cash balance less than what I thought", "pos": "I received the wrong amount of cash.", "neg": ["I thought I knew my password but I guess I was wrong, what can I do now?", "I topped up but my money is not showing. Why is that?", "How do I close my account, since I'm dissatisfied?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "It has been a couple of hours but I do not see my balance updated, can you help?", "Is there a maximum for top-ups?", "Is there a limit to a disposable virtual card?", "Are there any restrictions on where I use this card?", "What does my daughter need to open an account?", "Is it simple to transfer money using my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried withdrawing but my cash is not showing up?", "pos": "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "neg": ["Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "Why hasn't my payment gone through?", "What do I have to do to get the contactless to work?", "Why hasn't my transaction been completed?", "Why is it taking so long for a transfer to complete!", "What will I need to configure if my salary is in GBP?", "Am I allowed to hold money in multiple currencies?", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "Why aren't my payment funds available to me?", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw $100, all it gave me was $20.", "pos": "I did not receive all of my cash back", "neg": ["Why is my 'top up' not showing up in my wallet?", "Where do I access the auto top-up function?", "Can I change my pin through the app?", "Why do you need so much id info from me?", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "I have one other credit card from the US. Do you take that?", "Should my top up still be pending?", "What fees are charged when I top up", "Do I have a choice for a Mastercard?", "Why was my transfer request decline?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "pos": "I got less cash than what I specified at the ATM.", "neg": ["There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "I received a fee for obtaining cash, is this correct?", "Where do I find the verification code for the card I'm topping up?", "I made a transfer and was charged an extra fee!", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "How can I top up my account with a cheque?", "I have used all of my PIN tries. What should I do now?", "Can I schedule future top ups?", "Where do I go to terminate my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a higher amount for my cash withdrawal", "pos": "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "neg": ["How can my friends top up my account?", "Is there a disposable virtual card option?", "How do I get my card back quickly from a bank machine that it?", "I deposited a cheque, but the balance hasn't changed yet.", "What is the reason that my top-up is still pending?", "I received my salary in the wrong currency. How do I change this?", "Do you accept SWIFT transfers?", "My refund is not showing up in my account. Where is it?", "Why do I need top-up to be verified?", "I made a transfer and was charged extra. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "pos": "I received the wrong amount of cash back", "neg": ["I forgot my phone at the hotel, so I can't access the app.", "Is it possible to transfer money to my credit card?", "I think my card payment has been reverted", "What ATMs will allow me to change my PIN?", "Can you issue both a Visa and a Mastercard to me?", "It seems I need to get information on limits for top-ups.", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "What documents do I need to validate my identity?", "Can I use a cheque to top up my account", "My balance was not updated after transferring money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "ATM only gave me $20 instead of $100", "pos": "The correct amount of cash was not received.", "neg": ["Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "Can I auto-top up?  How do I do it?", "Can you tell me why I wasn't able to complete my transfer?", "My card is stuck in an ATM machine, how do I get it back quickly?", "I would like to know which fiat currencies are recognized by your organization.", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "Where can I check out the source of available funds in my account?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "Which US cards have top up charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM is showing it gave me the money I requested but I didn't get that amount.", "pos": "The correct amount of cash was not received.", "neg": ["My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "How long will it take to deliver to the US?", "On my last trip, I received the incorrect exchange rate.", "How much do I have to pay if I want to transfer money?", "Will there be extra charges regarding to adding money into my international card?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "I tired to get cash in the ATM but it was cancelled", "What different currencies can I get?", "how do the cards work?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't I get the amount I requested at the ATM?", "pos": "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "neg": ["Do you issue cards for someone living in the US?", "My exchange rate is wrong when I get cash.", "I've deposited a check but the cash isn't showing that it's there yet.", "Is there a reason my new card hasn't arrived yet?", "My purchase used the wrong exchange rate", "How many days does it take for a transfer to go through?", "Waiting for the cash I deposited this morning still", "Do I have to pay for a physical card?", "Why have I not received a virtual card yet?", "How can I unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was not given the amount of cash I withdrew", "pos": "A wrong amount of cash we sent to me.", "neg": ["Why wasn't my bank balance updated?", "auto-top up option can be found where?", "How come when I tried to pay contactless at the bus it didnt work?", "It won't let me prove my identity.", "Can you tell my why my funds transfer did not work properly?", "What's the process for topping up my card?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "I have a duplicate payment on my account", "I paid with card and I was charged a fee", "Can I change my name?  I am not married."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "pos": "$20 came out instead of $100", "neg": ["Is there a transaction limit for a disposable card?", "Are there any fees if I want to add money using an international card?", "Someone else made a Direct Debit transaction on my account", "How does one send me money?", "Why does my statement show various transaction times?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I see an unauthorized withdraw.", "Tell me why there is an extra charge when I used an ATM?", "Can I get a Visa or does it have to be something else.", "Tell me why my transfer is declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i asked for 100 only got 80", "pos": "Why did I not get the amount of money I requested?", "neg": ["Some cash has been withdrawn but I didn't do it.", "This company is bad, delete my account now.", "Can I add funds directly from my Apple Watch?", "I'm not sure how to complete the identity checks process.", "what to do about stolen phone", "How long does transfers take?", "Is top-up possible with Apple Pay?", "I made a mistake and performed a transaction on the wrong account!", "Can I have multiple currencies in my account?", "I purchased this item and would like a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didn't give me the amount I asked for", "pos": "What do I do if I got the wrong amount at the ATM?", "neg": ["My card will expire next month, will I need to order a new one?", "Can it add money automatically while travelling", "If I want to get an account for my daughter, can I do that?", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "The rate of exchange for my cash withdrawal is wrong.", "Could you assist me in finding my lost card?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "What is the auto top-up limit?", "Can someone please explain to me where my source of funds came from?", "Am I able to do a SWIFT transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "pos": "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "neg": ["Why are you asking so many questions about me?", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "Why is my top up not completing?", "I think my passcode was changed", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Can you please inform me of the restrictions for the disposable cards.", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "my payment was rejected", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "My money didnt go through after I transferred."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "pos": "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "neg": ["I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "after i got married i need to change my name", "What is the virtual card and how can i get one?", "Which cards do you support for top up?", "What was the extra charge for withdrawing money?", "I think my top up has been reverted", "There is payment showing that I didn't do.", "When my card expires soon, how fast is the replacement card sent and what are the costs?", "Can you tell me when my card will arrive?", "How do I return something for a full refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I took out money, and didn't get all of it.", "pos": "I got less money than I asked for.", "neg": ["Where is the cash deposit I made?", "How do I find out my source of funds?", "why hasn't a transaction to a friend cleared yet?", "What is the length of time for money to reach the account?", "I want to top up by transfering accounts, What do I do?", "I did a transfer.  What is the extra fee?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "I put cash in my account, but I don't see it.", "My balance doesn't show my deposit.", "Is there a limit for the amount I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fix this? The ATM gave me more cash than I'd asked for.", "pos": "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "neg": ["Why is the transfer still pending?  Can I do something?", "How do I link a new card to an existing one?", "How long until my new card gets here?", "What fees to you have for top ups?", "Is there any way to cancel my transfer", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "How long will my transfer stay pending?", "Help!  What should I do?  My phone was stolen yesterday.", "What kind of ATMs would this card be accepted at?", "What are the disposable cards restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my cash request and the amount I received different?", "pos": "I did not get enough cash", "neg": ["I would like a disposable virtual card, could I get one?", "I think there is a mistake.  I am being charged twice.", "I want to get a Visa and Mastercard, is it possible to get both from you?", "My card hasn't came in the mail yet?", "Can I get a new card with new expiration date in China?", "I have one other credit card from the US. Do you take it?", "how do I find the code to verify the top up card?", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "Why and I being charged this fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not get the cash I wanted", "pos": "I got less money than I asked for.", "neg": ["I have an unknown direct debit payment on my account", "A false direct debit payment is showing in my app", "I need info on activating my card?", "What currencies can I use?", "What does the bank charge for lost or stolen card replacements?", "how can i transfer money from american express card", "What do I do if I can't prove my identity?", "Can I have my card activated?", "Why is my beneficiary not being allowed to get payment services?", "Is there any way for you to find my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It didn't give me my cash", "pos": "I couldn't get the money I needed.", "neg": ["Can I top up my balance with a cheque?", "Do you need to know my first and last name?", "Who do I call to activate my new card?", "I think my account has been hacked there are charges on there I don't recognize.", "What countries are you issuing cards for?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "can other people use the app to add money to my account", "terminate my account please", "Please help me with the activation of the new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I asked for $40 and I only received $20, what happened?", "pos": "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "neg": ["I no longer have my phone, what should I do?", "If I need to top up with cash where should I look?", "I live in the EU.  Can I order one of your cards?", "The purchase I made is still pending.", "After transfering some money my balance hasn't changed.", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "I checked my statement and am being charged one pound. Where did this charge come from?", "Why has my card been charged an extra pound?", "When will my top-up be completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get less cash than what I asked in the ATM?", "pos": "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "neg": ["Why did it cost money to transfer funds?", "A payment in my account was made by someone I don't know", "What's the best way to use a cheque to top up?", "The expiration of my card is near, how do I order a new card?", "How often am I able to top-up?", "Why can't I topup my account?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "On a card top-up, where can I verify?", "Does it cost anyting to get my own card?", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash I wanted wasn't there.", "pos": "I couldn't get the money I needed.", "neg": ["I am unable to use my top-up on the app. Could you explain this to me?", "Why hasn't my account updated to reflect my current balance?", "My balance doesn't include my latest transfer", "The cash abroad exchange rate is applied wrong.", "My card was stolen. What do I need to do?", "When I got cash I believe that the exchange rate was wrong", "Can I activate a card in the app?", "The app says I made a cash withdrawal that I didn't make", "I would like to exchange currencies, how do I go upon it?", "How do I change my name after marriage"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Some cash was missing at ATM.", "pos": "I was only given $20 after trying to withdraw $100", "neg": ["I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Can I cancel a transfer I made", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "What currency can I use to add money?", "Why was my transfer stopped ?", "If i want to change my pin number can I directly from an ATM?", "The app doesn't believe its me.", "I'm having trouble with proving my identity.", "How do I receive money from someone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was given the wrong amount of cash", "pos": "There was a limited amount of money available at the time of my transaction.", "neg": ["I wasn't charged the correct exchange rate for an item I purchased.", "How can I find out the source of my available cash?", "How do I receive a disposable virtual card?", "I think the exchange rate for the cash I withdrew was wrong.", "Why is my beneficiary being denies?", "I have a payment that shows twice", "Some cash withdrawal that I didn't make showed up in the app.", "I paid with my card and ended up being charged a fee.", "How long does it take for a transfer to reach my account?", "Duplicate transactions appear on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew $100 but only received $20", "pos": "I got some cash but it wasn't the right amount.", "neg": ["Why did you give me so little currency?", "Why did my transfer not work?", "went somewhere else, need to change details", "I think my passcode was changed", "I can get my identification verified.", "Why is the cash transaction still showing as not completed?", "What is your opinion on the exchange rate?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "What are the top up fees for using an European bank card?", "I need a new card and I live in the United States."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get less from the ATM?", "pos": "The ATM gave me less cash than requested", "neg": ["My card is due to expire soon.", "How can a payment be declined", "An item I bought had the wrong exchange rate applied.", "I am still waiting for a money transfer to process.", "Was I charged extra for using my card?", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "How can I top up my account by bank transfer?", "How can I find out the source of my available cash?", "Someone took my card without permission"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "pos": "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "neg": ["I haven't received my PIN yet. Do I need to get it from you?", "I need someone to assist me with explaining how much I can top-up.", "Is my card lost? I am still waiting for it to be delivered.", "Can I get a new card in China?", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "How can I receive money from someone?", "I just got refunded for my purchase over two weeks ago", "Am I able to track a card that has already been sent?", "How are your exchange rates calculated?", "Can I withdraw from any ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "pos": "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "neg": ["Please inform me how to get a new card as mine is about to expire.", "Um, my top up didn't work", "Help, I don't know what the PIN is to my card?", "I cannot withdraw money from the ATM", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "I would like help to revert a transaction I did this morning", "Can you tell me where my readily available cash has come from?", "Can you tell me how to top up on my card?", "I transferred money to my account but it is not showing.", "Are refunds allowed for certain items."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of cash I received did not match the amount I requested", "pos": "I asked for more cash than what was received", "neg": ["There is a missing transfer on my account", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Is it possible to exchange currencies using the app?", "My card was stolen. What do I need to do?", "Why am I being charged to withdrawal money?", "Explain the card PIN to me.", "I don't think I was supposed to be charged so much.", "Tell me how to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "pos": "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "neg": ["I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?", "Where do I find how to top off with a check?", "I cannot try my PIN anymore.", "My account did not allow the transfer.", "Can you help me get a disposable virtual card?", "Can my PIN be changed in any cash machine?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "Will there be a fee to receive a physical card?", "I paid with my card and ended up being charged a fee.", "Could not complete transfer, states 'declined'"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "$20 came out instead of $100", "pos": "I did not ask for the amount of cash that I received.", "neg": ["What is the source of funds for my money?", "I believe my card has been compromised as there are funds showing that I did not receive.", "What do I need to do to cancel a transaction?", "I'm panicking!  I lost my card!  Help!", "Please let me know how to change my PIN?", "Can I change my PIN on my phone?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I'm unhappy with the exchange rate your cash transactions.", "I would like to know which fiat currencies are recognized by your organization.", "I can't enter my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didn't give me enough money! I asked for more than it gave. What do I do?", "pos": "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "neg": ["How can I switch on my new card?", "I want to get a virtual card!", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "I want to revert a transaction I did this morning", "Can you tell me where my funds come from?", "I do not recognize a direct debit payment that I see on my app", "What is necessary for the identity verification?", "I'd like to delete my account.", "Is there an age limit to get an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "pos": "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "neg": ["I thought transfers were free. Why was I charged to transfer?", "show me how to top up", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "Does it cost to add money to my card?", "Can I have a second card issued to another family member?", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "Soon my card will expire, how do I get a new one?", "Can you tell me about these disposable virtual cards?", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I not get the amount of money I requested?", "pos": "I received a different amount of cash than what I entered.", "neg": ["Am I charged a fee to transfer funds?", "i am express delivering my card to the us, how long will that take", "With my credit card i would like to transfer money.", "How long will it take for my cash withdrawal to no longer show as pending?", "I haven't received my virtual card yet!!", "My PIN seems to be blocked, help me access it?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Where is a ATM that accepts Mastercard?", "I'd like to order an additional card", "I would like to exchange currencies, how do I go upon it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "pos": "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "neg": ["how to get card pin?", "Do you charge for sending more cards?", "My recipient hasn't received the money", "I have a new card. How do i top it up?", "the exchange rate was different than expected", "How do I use bank transfer to top up my account?", "How long do I need to wait til my top up isn't pending?", "Can you explain your exchange rates basis?", "It seems like my card payment didn't work.", "Card delivery services? Where?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "pos": "Why did I only receive a partial amount of what I tried to withdraw?", "neg": ["Why do I need to verify the top-up?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Can you tell me the limit for top ups?", "I made a payment that is not yet complete.", "I keep being asked to verify my identity. Is this normal?", "The app says I got cash from an ATM but I didn't", "If I top up using a European card is there a charge?", "I can't access my account.", "I made a transfer into my account and now I need to cancel it", "Soon my card will expire, how do I get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't I receive the right amount of cash at the ATM?", "pos": "I wanted to withdraw $100 from the ATM but I only got $20", "neg": ["My transfer didn't complete. Why can't I access funds?", "I have a fee listed for a transfer.", "Please assist me with activation.", "Someone might have had access to my card.", "Do you know how I can verify that I did a top-up to my card?", "Please provide currency exchange rates", "Do you offer account's for minors?", "Where can I find out how to transfer money into my account.", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "Why is my PIN blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I only receive a partial amount of what I tried to withdraw?", "pos": "The amount of cash i have received is not correct.", "neg": ["Where can I located the auto-top up option?", "Do you know the reason why my card payment was declined?", "Why would my card payment get reverted?", "I did a transfer and I was charged a fee that shouldn't be there!", "atm ate my card", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "Payment did not process", "Is auto top up a provided service?", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how come when i asked for 100 it only gave me 20.00 in the app", "pos": "I didn't receive the correct amount of cash", "neg": ["I was unable to transfer to another account.", "Are EUR exchanges acceptable?", "What do I do if my card is about to expire?", "Why are all my card payments being declined?", "Why do you need verification for my identity?", "How do I know when my card will expire?", "I think a card payment I made was cancelled.", "Why am I getting declines when trying to make a purchase online?", "It won't let me prove my identity.", "I want to top up my account. What payment methods are supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I asked for more cash than what was received", "pos": "A wrong amount of cash we sent to me.", "neg": ["Can I get a refund on an item?", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "Am I able to add money into my account using my American Express?", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "How do I use my card if I lost my phone?", "My app shows a money withdrawal that I did not do.", "Why can't I use this beneficiary?", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "Why have I not yet received my virtual card?", "Why is the exchange rate on my card payment different than I expected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "pos": "The atm didn't give me all my cash", "neg": ["Do I have to go to the bank to change my PIN?", "The app says I made a cash withdrawal that I didn't make", "How long will a transfer from Europe take?", "I forgot the passcode on my app.", "Can i top up by card?", "I transferred money but the balance hasn't changed.", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "How do I receive money from someone?", "How old do you need to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get all the cash at ATM.", "pos": "I received the wrong amount of cash back", "neg": ["I did a transfer and was charged a fee that should not have been charged!", "My card payment was reverted", "Do I need to set a limit on auto top-up?", "Are cheques accepted for a top up?", "How long will it take for the money to reach my account?", "What should I do if I see an unauthorized withdrawal on my statement?", "There is a fraudulent payment!", "Is it possible to order a card?", "Why isn't my google pay top up working?", "Can I use top-up with Apple pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "pos": "What happens if the ATM doesn't give the right amount of money?", "neg": ["How much does it cost to top up a US-issued card?", "Is there a way for me to check my balance?", "The service here is horrible, I want to delete my account.", "i have been trying to add money with apple pay but it wont work, why?", "Is there a number to call to get my pin unblocked?", "i need a refund right away but the funds aren't available in my account", "Can I get a card if I don't reside in the UK?", "I was charged the wrong exchange rate on a purchase", "I think my card payment has been reverted", "What options do I have when topping up a US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received the wrong amount of cash back", "pos": "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??", "neg": ["Why is my last transfer pending?", "what was the $1 fee i got", "What is the charge for topping up a card?", "I am traveling, what can I do to set up auto top-up?", "There is a duplicate charge on my account.", "What are the restrictions on auto top-up?", "how can i track card you sent", "Is there a limit to the number of disposable cards I can have?", "While getting cash, I was charged a fee.", "How do I know what my account is set to, I am paid in GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "pos": "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.", "neg": ["I have a fee and I don't know why", "What kind of costs are involved for exchanging currency?", "How do I get a virtual card on my device?", "How to modify my details.", "Is my account accessible even though my verification of my identity has not passed yet?", "Somebody used my card without my knowledge!", "The app reversed a top off I had.  What should I do?", "What steps do I need to do to delete my account?", "What do I have to do to prove my identity?", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received the wrong amount of cash.", "pos": "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "neg": ["I deposited a cheque, but my account balance stayed the same.", "Why was I charged for transferring money?", "I just got a card, how can I add it to the app?", "How do I activate my card that just arrived?", "I can't use the app.  My phone is lost at the hotel.", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "Help me cancel a transaction.", "I found the card I thought I lost this morning. Can I reactivate this card?", "What ATMs can I use this card at?", "At what places accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't receive the correct amount of cash", "pos": "The amount of cash i have received is not correct.", "neg": ["what is the status of my refund", "Where will I get my card?", "What needs to be done to activate and use a card?", "How do I verify my identity?", "Now that I have my card, how do I connect it to the app?", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "I am looking to change my adress.", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "My top up says it is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't I receive all the cash I requested?", "pos": "The ATM gave me less cash than requested", "neg": ["I need to transfer money to my account from another bank", "I think that somebody is utilizing my card without my authorization!", "I have a cash withdrawal that says it's pending, why?", "can i get a card if i live in the US?", "I only have a card from the US is that okay?", "Cancel Transaction", "What is this withdrawal as I do not remember making it.", "need to know if there is a maximum i can top up", "I found my old card. Can I link it back into the app?", "My cash deposit isn't in my account. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I needed $100 but all it gave me was $20.", "pos": "Why did I not get the amount I specified at the ATM?", "neg": ["totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "I need info on activating my card?", "Can my children get an account?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "Can I transfer something urgently from China? How long does it take?", "What should I do if someone stole my phone?", "Why would you decline my card?", "can i verify my identity i the app", "What countries can I use your services?", "Am I able to track the card that was just sent to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The atm didn't give me all my cash", "pos": "I got less cash than what I specified at the ATM.", "neg": ["I want to top up by cheque", "my friend has not got the money I sent last week.", "Some cash shows up on my app.", "My card was stolen last night.", "I couldn't pay with my card", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "When will my returned transaction show up on my account?", "A fee came along with me paying with card", "Visa or Mastercard?", "I got money overseas and the exchange rate was wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "pos": "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "neg": ["Why was a payment cancelled on my account?", "My pin isn't here yet", "how to get a new card in china", "Why was I charged $1 in a transaction?", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Can you please tell me why I was charged an extra fee on my transfer?", "How long do top-ups take to go through", "What is the proper way to activate a card?", "I withdrew cash but it still shows as pending?", "What is your refund policy for products I have purchased?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was not distributed the correct amount of cash that I asked for", "pos": "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "neg": ["I keep trying to make a payment, but it doesn't work.", "Has there been any activity on my card today?", "I couldn't get money from the ATM", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "I need to order a new card as my other one was stolen.", "My card was stolen", "How do I request the PIN?", "How come my card payment has been declined?", "It's been a couple days how much longer do I have to wait for my transfer?", "Can I request a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "pos": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "neg": ["If I live outside of the UK am I still eligible for a card?", "Are there ways for other people to send me money?", "Why won't my card work anymore?", "Do you send duplicate cards?", "How do I turn on my new card?", "Exchange rate on a purchase was incorrect", "can i transfer money i the app", "Where do your cards get delivered to?", "Is it possible to change my address?", "What ATMs accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "pos": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "neg": ["Can I order a disposable virtual card?", "Are there ways for other people to send me money?", "What's going on? My card wont accept any transactions.", "Show me where to order my card.", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "I don't see the transaction I made to a friend on my account.", "I can't figure out how to transfer money into my account.", "I have a new card and need to activate it", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Please explain to me how to know where my funds are from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of cash i have received is not correct.", "pos": "The correct amount of cash was not received.", "neg": ["Does the app allowing exchanges between USD and GBP", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Does the auto top-up have any limits?", "I can not find my refund.", "If I were to do a transfer, what is the rate for that?", "Help me get the virtual card working.", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "What exchange rates do you use?", "What is the reason for my beneficiary to be disallowed?", "What do I do if I see a cash withdrawal on my account that I don't remember making?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my withdrawal wrong? I took out $100 but only received $20.", "pos": "I asked for cash but I did not receive all the funds", "neg": ["When will my top-up be completed?", "Why does my identity need verification?", "How many disposable virtual cards can you have?", "Why is the transfer still pending?  Can I do something?", "I got double charged!", "Delete all of my account information and my account right now.", "how do i get top up with cash deposit", "I have an emergency and lost my phone.  I need help accessing my account.", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Where can I modify my information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The correct amount of cash was not received.", "pos": "I was only given $20 after trying to withdraw $100", "neg": ["When will my payment go through?", "My identity hasn't been verified.  Can I use my account?", "What does it mean if my payment has been reverted?", "Someone else made a Direct Debit transaction on my account", "The refund on my account hasn't shown up", "Will I receive a new card when mine expires?", "When traveling, is it possible for it to add money at specific time intervals?", "How do I make a currency exchange?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.", "pos": "i did not get any money but still was charged", "neg": ["How long will a transaction to a friend take?", "Does it matter if I use Visa or Mastercard?", "Is there a way to see where my money originally came from?", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "Does the card you sent have a tracking number?", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "I would like to get an item refunded", "Do I have a limit to the number of top-ups per day?", "Where can I find a Mastercard ATM?", "How can I change my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "pos": "I asked for cash but I did not receive all the funds", "neg": ["Why does my identity need verification?", "I believe you charged me too much to exchange my money", "do i have to wait for a physical card before i get my pin", "I did a cash deposit to my account, but I am not seeing it on my statement.", "Google pay top up not working.", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "What should I do if my card doesn't work?", "How long will my transaction take?", "What does top-up verification do?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The machine only paid me a hundred when I wanted 20", "pos": "The amount of cash I received was not the full amount", "neg": ["In which countries can I get a card?", "Is there a limit to how much I can top-up?", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "What is the refund policy?", "I want to top up with my Apple Watch.", "My friend would like to send me money. What are the options available to them?", "My bill shows the same charge more than once", "Am I going to be charged for receiving  money?", "I need to close my account as soon as possible.", "What do I do about a debit on my account that I didn't make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a different amount of cash than what I entered.", "pos": "What happens if the ATM doesn't give the right amount of money?", "neg": ["I heard you have an auto-top up option, where do I find that?", "Can you tell me how to get my card on the app?", "I'm in the EU. Can I get one of your cards?", "Why has my withdrawal not posted?", "In the App I see a payment that is not mine.", "There was a fee charged when I paid with my card.", "Explain the payment that was declined!", "What are the steps to change my PIN to something else?", "How can I exchange AUD for GBP?", "I am dissatisfied, I would like to close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "pos": "I did not ask for the amount of cash that I received.", "neg": ["I made a purchase but the exchange rate is wrong?", "Can a friend top up my account", "I have not received the completed transaction.", "How can I cancel this transaction?", "I did a money transaction and the recipient doesn't see it", "Can anyone else top-up for me?", "I need to reverse a transaction", "When will my card be delivered?", "How can I receive my salary with a different currency?", "Why is my identity verification process not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "pos": "The amount of cash I received was not the full amount", "neg": ["I think my card is lost.  What do I do?", "Why does my transaction have an added fee?", "Why am I being charge a fee when using an ATM?", "Using international ATMs messes up the exchange rate.", "My latest transfer seems to be missing.", "My card payment was cancelled it seems.", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "I can't see a refund for a return I completed recently.", "I need quickly transfer something from China. About how long will it take?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got less cash than what I specified at the ATM.", "pos": "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "neg": ["I haven't received my card.", "I must change my PIN as soon as possible.", "Can I have a Visa card?", "I placed a cash deposit in my account but I can't see it yet.", "How can I tell the source for my available funds?", "Can you tell me why I was charged $1 for a transaction?", "How can I track my card's delivery?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "What are the charges for recieving SEPA transfers?", "Where can I have a new bank card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "pos": "My cash received does not match what has been requested", "neg": ["I want to reactivate my card, I thought I had lost it but I found it.", "There's a cash withdrawal I am certain I did not make", "Why did my top-up fail?", "I am planning activating my card was it possible?", "I got charged a fee for transferring money.", "Cancel a transaction", "How much do I have to pay if I want to transfer money?", "I transferred money but the recipient does not see the funds in their account?", "In what increments can I top-up my card?", "Why is my 'top up' not showing up in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if the ATM doesn't give the right amount of money?", "pos": "HELP! I tried to get cash and it gave me some, but not the right amount!", "neg": ["Why was my payment declined? I keep trying my card but it's not working.", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "How do I get a refund for something I bought?", "How do I reverse a transaction on my account?", "I've got to have one of those virtual cards.", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "My virtual card isn't working.", "I'm being charged for using my card!", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "my card payment has been declined, do you know why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of cash I received was not the full amount", "pos": "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "neg": ["A refund is taking too long.", "I will not be able to verify my identity.", "What is the foreign exchange rate you will apply?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "Can I transfer my payroll to the bank?", "My card is about to expire. What do I need to do to keep using my card?", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "Does the app allowing exchanges between USD and GBP", "I believe I got a wrong exchange rate when I got cash.", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only got $20 of the $100 that I attempted to withdraw.", "pos": "I did not receive all of my cash back", "neg": ["Why did my exchange rate change?", "What exchange rate is it?", "Can you show me how to verify the top-up card?", "I have transferred some money but the balance hasn't changed", "Can this convert money?", "I had a payment reverted and would like to figure out why.", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "I need to top up, can I use google pay?", "Will I see the transfer in my account within the week?", "I could not get my card to work at a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get enough cash", "pos": "A wrong amount of cash we sent to me.", "neg": ["i have been trying to top up my account with a check but it won't work", "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "Will I be charged for receiving the money?", "What should I do if my smart phone is lost or stolen?", "I will be traveling.  Can I add money automatically?", "I purchased something and already received it, why hasn't the money taken out?", "why do I have a pending payment?", "What is this €1 charge?", "Can I use this app to exchange currencies?", "I am not satisfied with your company.  Close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "pos": "I got $20 when I should've gotten $100", "neg": ["What is the significance of verifying the top-up?", "What should I do if I see an unauthorized withdrawal on my statement?", "Is topping up with Apple Pay possible?", "How come my card payment is still pending?", "I tried to make a purchase in the store but my card was declined.", "A direct debit payment I didn't do shows in my app", "I was charged $1 in a transaction.", "What can I expect if I use bank transfer to top up my account?", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "Does transferring money have a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "pos": "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "neg": ["What documentation do you accept for the identity check?", "How many cards can I have?", "Isn't my top-up supposed to mean its complete?", "who do I talk to, to cancel a transfer?", "Would I have to pay anything if I need an additional card?", "What is your maximum top up limit per day?", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "Can I order a new card to China?", "where do you have locations at", "I noticed a duplicate charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??", "pos": "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "neg": ["My card payments have stopped.", "I don't want this account anymore, how do I delete it?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Can I reactivate my card? I reported it lost and found it this morning in my jacket.", "What does pending payment mean?", "Can I set the account to auto top-up?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "What do I do if there is a direct debit on my account that shouldn't be there?", "Why was my transaction declined?", "I can't use the app because I got mugged yesterday and they took everything. I need some help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "pos": "The ATM gave me less cash than requested", "neg": ["When do I see my recent refund in my statement", "Is it possible for me to top up with Google Pay?", "My phone was stolen, what should I do?", "There is a direct debit charge on my account that I don't recognize.", "I did not receive the correct amount for the exchange rate.", "My card isn't working at all, I need assistance. It's really frustrating.", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "Please tell me, do you use Visa or Mastercard?", "My top-up was rejected by an app.", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got less money than I asked for.", "pos": "I wanted to withdraw $100 from the ATM but I only got $20", "neg": ["Why haven't I seen the cash from the cheque I deposited yet?", "Can you help me find the virtual card?", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "How come I was charged a transaction of $1?", "I received a refund, however I cannot see it in my account", "Why hasn't my cash been deposited yet?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "Why is my exchange rate wrong?", "I believe my top up was reverted.", "Can my teenager have an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash received does not match what has been requested", "pos": "I didn't get the all the cash i wanted from the atm", "neg": ["I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "Where is the closest ATM to me?", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "How do I make my top up complete?", "I need another card for a member of my family. Is this possible? How soon can I get one?", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "I need to transfer money into this account from my other bank account.", "Isn't my top-up supposed to mean its complete?", "Why can't I make a transfer?", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It kept my cash", "pos": "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "neg": ["Which cards are accepted for topping up?", "Do you hold money and if so, what currencies do you accept?", "I need to transfer funds from my other bank account into this bank account.", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "I'm interested in learning more about product refunds.", "Help my find the verification code on a top-up.", "I made a transfer and they haven't received the money I sent them.", "In the exchange and holding, what fiat is allowed?", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "Could you tell me why my top up isn't showing in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why the ATM is giving me less money than what I asked for?", "pos": "The atm didn'y give me all the cash", "neg": ["Why did I get a fee from the ATM?", "My top up doesn't work", "I can't add any more money.", "When will my transfer arrive from Europe?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "I am worried that too much time has gone by for a transfer to be completed.", "Why has my card been declined?  whats the deal?", "Where do I go to activate my card?", "Can my friends top up my account?", "What is the function of the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was not able to receive the correct amount of cash.", "pos": "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "neg": ["Tell me how to top up my account using bank transfer.", "When will the money from a transfer be made available on my account?", "My payment card was declined - could you tell me why?", "Why is there a charge when I took out money?", "What ID do I need to verify my identity?", "Can I get a physical card for free, or is there a charge?", "Please provide me with the restrictions of the disposable cards.", "why couldn't I use my card at a store?", "What should I do if I think my card was stolen?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "pos": "I wanted $100 but only got $20", "neg": ["I think I was charged twice, please help!", "I left my card at a restaurant and now its missing.", "Why did I not get my refund yet?", "Why am I not seeing the check I deposited this morning in my account?", "How do i transfer something faster than normal?", "How is the exchange rate doing?", "If my card is going to expire this month, do I need to order a new one?", "is it just visa or can i also use mastercard?", "What currencies do you support?", "I had everything lined up to make a transfer, and then it rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I asked for cash but I did not receive all the funds", "pos": "I couldn't get the money I needed.", "neg": ["I require verification of my source of funds.", "Why has my deposit in the ATM not cleared yet?", "The passcode isn't working for me.", "I made a card payment, but it has been declined?", "I paid with my card and ended up being charged a fee.", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "You accepts my card?", "How come I can't seem to verify my id?", "It shows that the transfer on my account wasn't allowed.", "If I wanted to change my PIN, how would I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The machine gave me the wrong amount of cash.", "pos": "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "neg": ["I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "When using my card I was charged a fee for doing so, why?", "Can somebody else top up my account?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "I tried to make a top-up and it was canceled, why is that?", "I tried transferring to an account but it didn't go through. What happened?", "Where can I locate my card PIN?", "How long will it take to transfer something to China urgently?", "I want to top up by cheque", "I sent money to someone but they haven't gotten it yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "pos": "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "neg": ["What do I do if I lost my phone?", "I want to top up by transfering accounts, What do I do?", "Why am i being double charged for something?", "Where do i go to receive a virtual card", "Are EUR exchanges allowed?", "What will my exchange rate be?", "Can you make exchanges with the EUR?", "What other currencies can I hang onto?", "I just got my new card.  How can I activate it?", "What's taking my top-up so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I got the wrong amount at the ATM?", "pos": "I got $20 when I should've gotten $100", "neg": ["My card payment says pending and it hasn't changed", "I have received my American express in apple play, looks like top up has an issue, please help?", "Do you have an age requirement when opening an account with your service?", "I was charged for a cash withdrawal, why?", "I don't know why my card payment did not work", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "Can I use this app to exchange between dollars and pounds?", "Can you tell me how to locate my PIN?", "How can I get a refund for a purchase?", "What do I have to do to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i did not get any money but still was charged", "pos": "my atm transaction was wrong", "neg": ["A transaction is showing more than once.", "My phone was stolen! What do I need to do?", "How old can one use your service?", "The passcode isn't working for me.", "Do you have the best exchange rate?", "Help! I need to transfer something to China.", "How do I order a new card when my old one is ready to expire?", "What countries are you available in?", "Do you know how to change my card PIN?", "What currencies does google pay top up accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "pos": "I didn't get the all the cash i wanted from the atm", "neg": ["Why am I unable verify my id?", "Are you able to make exchanges to EUR?", "Help! In the app there is a payment that I don't remember.", "I did not have the right exchange rate applied to my situation of pulling out cash", "What fiat money can I used in the exchange and holding?", "Are there fees for using an international card to top up?", "Using international ATMs messes up the exchange rate.", "How do I request the PIN?", "why is top up pending", "Are there any fees when exchanging to foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get the right amount of cash from the ATM.", "pos": "I requested $100 but only got $20", "neg": ["My card needs to be activated.", "How do I begin the process of a refund?", "Why was I declined when I tried to get my money?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "My transfer was rejected", "Can I tell what business will take this card?", "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "What should I do once my card expires?", "I want to transfer a sum of money from another bank account I have into this one", "Who can send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash I asked for still hasn't been received", "pos": "I haven't received my cash yet.", "neg": ["Are your cards supported in the EU?", "Where can I locate my card PIN?", "I would like to link my card to my account.", "Is the PIN separately delivered?", "Why hasn't my card payment cleared yet?", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "How can i get new card?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "There is a payment that I was charged two times for.", "Can you tell me why my top-up was canceled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a limited amount of money available at the time of my transaction.", "pos": "I got some cash but it wasn't the right amount.", "neg": ["Could you tell me about the restrictions that are on the disposable cards?", "I did a transfer but it is still pending.", "I think when I withdrew money when out of country the exchange rate was wrong.", "Is there a fee that comes with transfers?", "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "how long does it take for a transfer to arrive", "is my pin the same as my passcode", "How many disposable cards am I allowed to have?", "Why is my refund missing in my statement?", "Am I able to use my American Express to add money to my account balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw $100 but only got $20. What happened?", "pos": "I did not receive all of my cash back", "neg": ["There is a repeat charge for the same item", "Do you know when the withdrawal will show?", "Is there anyway to use a cheque to top up?", "What are the reasons why a card payment would be declined?", "My pin needs unblocking, unblock it please?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "What retailers accept my card?", "why do i have to verify top up?", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "I can't do the verification."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Asked for $100 but only got $20. Why would this happen?", "pos": "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "neg": ["What is the extra fee on my statement?", "My card couldn't pay in a shop.", "Please list what fiat currencies are supported for both holding and exchanging.", "what is the price of a transfer?", "I did a payment but it was reverted by the app", "I am seeing a direct debit I wasn't aware of.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "I don't understand what a disposable virtual card is, can you help?", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "I am sure I have plenty of money to transfer but my transfer is being declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my cash yet.", "pos": "I couldn't get the money I needed.", "neg": ["Is it free to exchange currency?", "Tell me how to delete my account.", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "Delete my account please. Now!", "Why is there a direct debit fee in the App when I didn't do it?", "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "Is there any way for you to find my card?", "My card was declined at a restaurant today and I don't know what the problem is.", "Why did I only receive this much currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "pos": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "neg": ["What are the disposable cards restrictions?", "If my card payment isn't working what do I do?", "Any charges applicable for new card?", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "What steps do I have to go through in order to activate my new card?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "i noticed that the funds were returned to my bank account. What happened?", "Can i top up by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got $20 when I should've gotten $100", "pos": "I got some cash but it wasn't the right amount.", "neg": ["What do I do if the ATM took my card?", "I think I was charged by mistake on my debit statement.", "What are Interbanks current exchange rates?", "what is my monthly spending limit because i was refused my money at an atm", "how do I speed up identity verification?", "what is the cost for exchanging currencies?", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "What do you demand for identity verification?", "My foreign currency exchange has been applied incorrectly.", "Why isn't my balance reflecting a transfer I did?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got some cash but it wasn't the right amount.", "pos": "I did not ask for the amount of cash that I received.", "neg": ["I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "What do I do with my \"decline\" message on a transfer?", "I forgot my passcode. Now what?", "I was charged for a cash withdrawal, why?", "There was a direct debit transaction I have don't think should be there.", "I live in the US and I would like to get a card. How do I go about getting one?", "I was declined when I tried to withdraw cash!", "I am looking to transfer some money from my other bank account into this one.", "I can't input my pin again.", "How many disposable virtual cards can you have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didn't give me the full requested amount", "pos": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "neg": ["I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "How can I create another card linked to this account?", "Why have I been charged for pulling cash out of my own account?", "I still don't have a refund.", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "How do I top up by card?", "My card is expiring so how fast can I get a new one and how much will it be?", "What's the foreign exchange rate I will receive?", "What information do I need to see my source of money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was only given $20 after trying to withdraw $100", "pos": "Help, the ATM didn't give me all the money I requested", "neg": ["When I got my cash, the amount was not what it should have been, based on the exchange rate.", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "What currencies are supported?", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "My card is not working.", "I topped off my card is that something you will charge me for?", "How can I exchange GBP for AUD?", "I sent money to my family last Friday but they don't have it.", "Why do you ask for top-up verification?", "How long will a transaction to a friend take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "pos": "I did not receive all of my cash back", "neg": ["How will I receive my PIN?", "Please explain why my transfer attempt was declined. Thank you.", "What are the various currencies and cards that you offer support for?", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "What cash machines will let me change my PIN?", "What currencies can I exchange?", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "I think you reverted my top up.", "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.", "Where can I locate my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to withdraw $100 from the ATM but I only got $20", "pos": "I did not receive all of my cash back", "neg": ["Someone has stolen my phone, what should I do?", "How do I begin the process of a refund?", "Will I get extra charges?", "I needed cash from the ATM but I couldn't get it.", "My ATM withdrawal was declined.", "Can my children get an account?", "What should I do if my card doesn't work?", "I recently bought an item using my card and I was charged an extra fee why is this?", "Is my daughter eligible to open an account?", "This transfer incurred a fee that I don't think is right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "pos": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "neg": ["I deposited a cheque with some money, but the balance hasn't changed.", "Why isn't this accepting my identity?", "How long does it take for a refund to appear?", "Where can money withdrawals be made?", "With my new card, how may I activate it?", "My funds must be verified", "What will happen after my card expires?", "Why was I charged for withdrawing cash?", "I need to make a transfer but it keeps getting declined I need Help!", "Do I need to add my salary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "pos": "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "neg": ["I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "how many transactions can go on a disposable card?", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "I am not satisfied with your company.  Close my account.", "Can I get a new pin number at any ATM using my card?", "how long will my cash withdrawal be pending for?", "How long until my card will get here?", "I can't do any business with this virtual card.", "Can I apply for one of your cards if I live in the EU?", "Can I use SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "pos": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "neg": ["I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "is there a way to see where funds come from", "Why has my top-up failed?", "I purchased something abroad but the exchange rate is incorrect.", "What does it mean if my cash withdrawal does not show up properly?", "I didn't get a PIN yet. What gives?", "I cannot remember my passcode, is there a way to retrieve it?", "WHAT IS THE ATMOSPHERE OF IT", "How do I exchange USD to GBP?", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive all of my cash back", "pos": "The atm didn'y give me all the cash", "neg": ["I need assistance addressing a direct debit that I did not do myself.", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "How did the extra charge on my card come in effect?", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "My daughter needs an acount.", "How do I know where my money comes from?", "I would like to change my adress", "Is it possible to get a second card for my daughter?", "I want a virtual card that is disposable"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, the ATM didn't give me all the money I requested", "pos": "HELP! I tried to get cash and it gave me some, but not the right amount!", "neg": ["I placed my order a week ago. Is it ok that my card isn't here yet?", "What businesses can I use this card with?", "Cancel a transaction", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "Yesterday I had my phone stolen.  Please advise what I should do.", "Can I use my salary for this?", "what is the correct exchange rate for getting cash", "How do I close my account, since I'm dissatisfied?", "How do I order a replacement for stolen card?", "The ATM charged me an extra fee, Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my atm transaction was wrong", "pos": "A wrong amount of cash we sent to me.", "neg": ["There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "Are currency exchanges free?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "My card is expiring so how fast can I get a new one and how much will it be?", "I can't access my account.", "The exchange rate for foreign ATM currency is wrong.", "How long does it take for a cash withdrawal to show?", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "I received an extra charge for using the card. Why?", "What amount can I top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM gave me less cash than requested", "pos": "I did not ask for the amount of cash that I received.", "neg": ["Is it free to transfer money or is there a fee?", "I haven't gotten my new card.", "How do I actually obtain a card myself?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "Will money be added automatically when necessary?", "My payment did not go through because the app reverted it", "Is there any way i get a disposable virtual card as well?", "I have lost my phone, what steps can I take to prevent someone using my account?", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "When I got cash, my exchange rate was off."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't get the money I needed.", "pos": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "neg": ["Why was I charged for payments? You didn't warn me about additional fees.", "I haven't received my virtual card yet!!", "Tell me how I can verify a card top-up.", "Problem verifying my account", "Can you track my card for me?", "new customer and filling gas for the first time today, not working,", "How long will a transfer from China take? I need to transfer something from there.", "Please send me a disposable virtual card.", "Can I get a card although I'm not in the UK", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "pos": "Why did I not get the amount I specified at the ATM?", "neg": ["Can I use an auto top-up option?", "I have a duplicate payment on my card.", "I want a reason as to why my beneficiary is not allowed?", "The app failed to verify me.", "A payment I didn't do shows in my app", "I need to reset the passcode.", "I don't see the transaction I made to a friend on my account.", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "Where can I find how to change my name?", "Is it possible to exchange currencies using the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "pos": "I did not ask for the amount of cash that I received.", "neg": ["Can I change my in at all ATM's?", "How can I verify my identity?", "What do I do if I have forgotten my passcode?", "I need to get a disposable virtual card?", "what currencies can i use to add money to my account", "Can I transfer my salary if its in GBP?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "Why was a payment I made reverted?", "Do you know the process how to activate my card?", "can i top up from a usa credit card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A wrong amount of cash we sent to me.", "pos": "Why did I not get the amount I specified at the ATM?", "neg": ["I requested for a top-up but it has not reflected", "What countries are getting support?", "My American express works with my apple pay, why is top up not working?", "I have a transaction showing multiple times.", "My top up is not showing up in my wallet!", "How can I go about getting a refund?", "I would like to have assistance with activating my card.", "How was I charged extra when I used my card to pay?", "Can I have my card activated?", "Why did you cancel my card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not ask for the amount of cash that I received.", "pos": "I wanted to take out $100 but I only got $20.", "neg": ["Is there a charge for exchanging foreign currencies?", "I can't see my cash deposit in my account.", "Is it possible to get a Visa and Mastercard from you?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "How do I transfer money between two of my accounts?", "Do you have an age limit?", "Do top-ups have limits?", "My top-up is taking a very long time to complete.", "Can you tell me if I can track the card you sent me?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted $100 but only got $20", "pos": "Why did I not get the amount I specified at the ATM?", "neg": ["Apple pay is not accepting my American Express card, can you assist me with this problem?", "I logged in wrong and am blocked, how do I log in?", "How can my friend give me money?", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "Can I give a second card for this account to my daughter?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Explain the activation method for this card", "Can I automatically top-up when traveling?", "need to know if there is a maximum i can top up", "My card appears to have never arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested $100 but only got $20", "pos": "Why did I not get the amount I specified at the ATM?", "neg": ["I attempted a transfer, but it failed.", "There is a repeat charge for the same item", "Does the exchange rate change?", "you got the exchange rate wrong for my cash withdrawal", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "I think my card is broke?", "what currencies do you accept?", "Why is my PIN blocked?", "Where can I update my pin number?", "Do you send more than one card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to take out $100 but I only got $20.", "pos": "HELP! I tried to get cash and it gave me some, but not the right amount!", "neg": ["Are there any fees when exchanging to foreign currencies?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "Should I be seeing a fee applied for my money transfer?", "The exchange rate was messed up from the ATM", "Why does my statement have an extra fee?", "I can't use the app.  My phone is lost at the hotel.", "How do I troubleshoot my contactless?", "Seems like my card payment has been cancelled", "The rate applied to my purchase in a foreign currency was wrong.", "How long is the delivery time to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The atm didn'y give me all the cash", "pos": "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "Close down my account.  I don't like your service.", "What does it cost to receive a SEPA transfer?", "I was getting some cash out of the ATM but it cancelled on me without warning.", "How do you do exchanges?", "What do you demand for identity verification?", "Is there a way to track the delivery of my card?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "What do I do after the ATM takes my card.", "What's the youngest I can be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I not get the amount I specified at the ATM?", "pos": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "neg": ["I don't recognize this debit transaction in my billing statement?", "What to do if my physical card is not working?", "I can't remember my password.", "What identification is required to activate my card?", "How do I access the option to top up?", "What was the extra charge for using my card?", "Where is the top-up verification code located?", "I am waiting on this refund, hurry up.", "I need assistance to activate the card on my account.", "I'm interested in holding and exchange for flat currencies, what do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "pos": "I didn't get the all the cash i wanted from the atm", "neg": ["Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "Is it possible that my card payment was reverted?", "Can I change my PIN in Austria?", "Instead of GBP, how do I exchange for AUD?", "My daughter needs to open account.", "How do I go forth on holding money in multiple currencies?", "If I'm getting my identity verified, what all do I need?", "How old does my daughter have to be to open an account?", "What's the tracking on the card you sent?", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "HELP! I tried to get cash and it gave me some, but not the right amount!", "pos": "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "neg": ["How long will it take to deliver to the US?", "How do I active this card?", "My purchase used the wrong exchange rate", "Is identity verification required for me to use my account?", "Why has my card been declined?  whats the deal?", "How much is the charge for a foreign currency exchange?", "I'd like to have it delivered on Saturday.  Is that possible?", "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "Why is the transaction to my friend still pending?", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "pos": "I didn't get the all the cash i wanted from the atm", "neg": ["I attemped a transfer and it didn't go through.", "Why have I been charged for pulling cash out of my own account?", "There is an extra small charge on my card! What do I do?", "How long after a failed topup will funds refurn to account", "Please give me a Mastercard instead.", "I see an unfamiliar Direct Debit payment.", "Unable to use my American Express with Apple Pay to top up my account", "Can I get an account for my daughter?", "Can I get information on the identity checks?", "Where can i find the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When using my card I was charged a fee for doing so, why?", "pos": "What was the extra charge for using my card?", "neg": ["Can my children open an account?", "What countries can I use your services?", "Can I transfer money to my account with the app?", "What are your exchange rates calculated from?", "According to the app, I got cash from an ATM but I haven't made any transactions.", "Where Is the top up verification code found?", "Is there a disposable virtual card?", "Why did you charge me a fee when I made a transfer?", "There's an extra fee on my statement, why is that?", "What forms of ID should I use for verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was a fee added to my bill when I used my card?", "pos": "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "I think my phone was stolen. What can I do?", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "I would like to order a virtual card, where can I get one?", "How would I top up with a cheque?", "Why is it taking so long for a transfer to complete!", "Why hasn't the money I transferred into my account shown up yet?", "I couldn't get money from the ATM", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "Everytime I try to prove my identity it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee for using my card?", "pos": "On a card payment, why is there a fee?", "neg": ["i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "How long does it take for a cheque to post to your account?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "In which countries can I get a card?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "If US cards have a top up charge, what is it?", "How old do my kids need to be to open an account?", "Does Apple Watch support the topping-off of my account?", "i cant seem to activate card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You advertise no fee when paying with a card then my statement shows a fee.", "pos": "How did the extra charge on my card come in effect?", "neg": ["The app rejected my top up", "Please explain why my top-up hasn't been processed yet?", "How long is a transfer in the pending status?", "Do you accept Visa or Mastercard?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "Can my PIN be changed in any cash machine?", "Can a friend top up my account", "Do I pay extra for exchange?", "I found my old card. Can I link it back into the app?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What was the extra charge for using my card?", "pos": "Why am I charged an extra fee on my card?", "neg": ["I think my passcode was changed", "I am required to make several disposable cards every day.", "How do I protect my phone from someone using it after I lost it.", "Why are my payments not working and show pending?", "I have a payment that is still pending", "Please show me how my friend can send me money.", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "I would like to change my address.", "I got some cash but it wasn't the right amount.", "I didn't make a payment at this business."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed that i got charged extra for using the card.", "pos": "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "neg": ["Is it possible for me to top up with cash?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "I would like to change the the PIN on my card.", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "Please assist me with activation.", "I can't get my actual card to work", "Where can I go to find out how to verify my identity?", "How long until my card will get here?", "I don't have my passcode to access the app.", "what are the locations i can withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a fee charged when I paid with my card.", "pos": "Why was I charged an extra fee when using the card?", "neg": ["I put money in my account a week ago but its still not there?? What happened to my money?", "Card payment is still pending, why is that the case?", "I hope to get a Visa card", "Who do I call to activate my new card?", "What does top-up verification do?", "What is necessary for the identity verification?", "I want this fee reversed from my account.", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "Is it possible for friends to top up my account?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase but never expected to see a fee charged for the transaction.", "pos": "What is the charge for paying with my card?", "neg": ["What's the process for topping up by card?", "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "Why can't I edit my personal details?", "Where can I do a cash withdrawal?", "Why did I only receive this much currency?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "I just checked my account on the App and there is a payment on there that I did not make.", "I'll send a check to top up my account", "There is unexpected money in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain the extra fee when I paid with the card.", "pos": "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "neg": ["Can I get a physical card", "Whats the limit on my top up", "Is there a way to track the delivery of my card?", "Can you explain why my Google Pay Top isn't working?", "i accidentally entered in my retailers information, what should i do next", "Is there a reason there's an extra fee on my statement?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I can't make purchases with my virtual card.", "How do I make my top up complete?", "I have one of your cards, but I don't know how to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who charged me a fee for paying by card?", "pos": "Why was I charged an additional fee when paying with card?", "neg": ["help my money isnt showing up", "What is the maximum I can top up?", "Do I need to use a limit on top-ups?", "Hurry and refund me, I am waiting", "How can it be that my Card is not functioning anymore?", "Can you do exchanges of EUR?", "What flat currencies do you support for holding and exchange?", "I don't think my transfer wen through. Why?", "I tried activating my card and it didn't work", "How long will it take to receive a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged extra using my card?", "pos": "What was I charged a fee for card payment?", "neg": ["In which stores can I shop with this card?", "Where do I get a virtual card?", "I will be traveling.  Can I add money automatically?", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "How do I actually obtain a card myself?", "I need to transfer to my account and cant.", "This company is bad, delete my account now.", "What are the steps to get my card back that was kept by the ATM?", "Which cards are accepted for topping up?", "How do I get my money back for a duplicated charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with my card and ended up being charged a fee.", "pos": "Why did I get charged a fee for my card payment?", "neg": ["Would I be able to use SWIFT transfers?", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "google pay top up did not work", "How long does it take for something to be delivered to the U.S?", "How can I check for an unsupported merchant for my transfer request?", "Why is my physical card not working?", "I would like to know which fiat currencies are recognized by your organization.", "I have foreign currency i would like to change how much will it cost me?", "How do I verify the top-up?", "how do you get exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i made a payment with my card and was charged a fee, why would you do that", "pos": "I am angry that I got charged for using my card.", "neg": ["I have one of your cards, but I don't know how to link it.", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "I would like help to revert a transaction I did this morning", "Are cards from the US accepted?", "How do I change my account details?", "Why was my virtual card rejected?", "How do I get my refund back?", "Why am I seeing a direct debit thats not mine?", "Is there a transaction limit for a disposable card?", "I couldn't pay with card in a shop"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something with my card and I was charged a fee", "pos": "This fee shouldn't be there after I paid with a card.", "neg": ["Does the app allowing exchanges between USD and GBP", "the money i transferred didnt arrive", "I need my card as quick as possible", "I want to use a payment card to top up my account. How can I do this?", "Can you tell me where to find my top-up verification code?", "Can I make a contactless payments?", "What will my exchange rate be?", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "How do I dispute a direct debit on my account?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for my card payment?", "pos": "I was charged a fee when buying stuff with my card.", "neg": ["How many top-ups am I allowed to do?", "Can I pay online with my card?", "I have a transfer that is pending.", "I withdrew cash abroad and the exchange rate applied is wrong.", "Are you able to delete my account?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "I purchased something overseas and the incorrect exchange rate was applied.", "My card is expiring soon, How do I order a new card?", "How do I use the app to exchange currencies?", "What do I do if I can't access the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain the extra fee on my card when paying.", "pos": "This fee shouldn't be there after I paid with a card.", "neg": ["How old can one use your service?", "Please help me get a Visa card.", "Are cards issued to people living in the US?", "Can I get a Visa from you?", "I have a disposable card, how many transactions can I make?", "Can I top-up via Apple Pay?", "Why are you asking so many questions about who I am", "can I be charged for topping up by card", "Waiting for the cash I deposited this morning still", "Can I auto top up multiple times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "pos": "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "neg": ["How long will a transaction to a friend take?", "How do I switch to a different currency?", "Is my card activated?", "What if my top up didn't work?", "I just want to top-up, why do I need to verify anything?", "The machine only paid me a hundred when I wanted 20", "I need to exchange a currency - can I do that here?", "I need more physical cards.", "THere is some cash that is showing up on my app.", "How old do you need to be to use the banks services?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "pos": "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "neg": ["How can I top up with Apple Pay?", "Why is there a fee for doing a transfer?", "There should be a cash withdrawal that I haven't seen yet.", "I need an ATM right now!", "Why isn't a refund showing on my statement?", "my cash out is still pending", "Can I use my social security card as a form of identity?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "how do i find top up for cash deposit", "What is the process to activate a card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was an extra fee when I paid with my card, why was i charged this extra fee?", "pos": "Why am I being a charged for using my card?", "neg": ["Do you need my birthdate?", "How much does it cost for a physical card?", "I made a deposit but it is not showing up in my balance.", "Is there an age limit to when my child can use these services?", "Why hasn't my payment gone through yet?", "I need to reset my passcode, this one isn't working", "Is my card ready for use or does it need activated and if so how?", "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??", "Why did the top-up fail?", "How do I top up by cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this fee for card payment?", "pos": "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "neg": ["Do you have a list of the cards and currencies supported?", "What's wrong with my card? The clerk at the grocery store said it was declined.", "Can my PIN changed remotely without visiting a bank?", "Can you please explain why my transfer failed?", "How do I activate and link my new card?", "I am still waiting for a the cash I deposited this morning", "I'd like to make a SEPA transfer to my account, but will I be charged?", "What should I do with my stuck ATM?", "I'd prefer a Mastercard.", "I am not happy with your service and request that my account be terminated!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee when I thought there would be no fees?", "pos": "Why is there a charged fee for debit or credit card payment?", "neg": ["i do not know what this charge is for", "How do I find out my source of funds?", "How do I get selected for a visa card?", "The refund isn't appearing in my account", "What is this random charge of one pound doing on my account?", "I transferred some money but it is not here yet", "Does the PIN come under separate cover?", "Can cards be dispatched on a specific date?", "What are the fiat currencies used?", "I still don't have a card. How do I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why there is a fee for a card payment.", "pos": "There was an extra charge when I used my card", "neg": ["I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "I can't find any option to top up with a cheque?", "How can you assist on verifying my identity?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "What countries are you located in?", "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "What happened to the money that I deposited?", "What if I type in the wrong PIN too many times?", "The atm wouldn't give out cash", "The passcode isn't working for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it normal to get charged extra when i use my card?", "pos": "I'm being charged for using my card!", "neg": ["I got a €1 extra fee in my statement", "Where is an ATM?", "What currencies and cards do you support?", "The app is not able to realize that it is me.", "How is top-up verified?", "Why does my statement show an extra fee?", "I want to revert a transaction I did", "I can't see a transfer to my account I made.", "Where would I order a virtual card?", "I am having some difficulty verifying my id."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "pos": "Why, when paying with the card, was I charged an extra fee?", "neg": ["My card payment was cancelled.  Why?", "I can't make purchases with my virtual card.", "Why are there additional fees for transfers?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "I think the exchange rate for the cash I withdrew wasn't correct.", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "Where can I find information about where my money came from?", "Would reinstalling the app solve the problem?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why my payment was charged a fee?", "pos": "Why am I getting charged more for using my card?", "neg": ["When will the money be made available in my account?", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "Can I get a refund on an item?", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "I have an emergency and lost my phone.  I need help accessing my account.", "Send me my card now! ASAP", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "I can't seem to be able to use my card", "I have my card now how do I activate it?", "Why do you have the identity check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this fee showing up in my account for?", "pos": "Why was I charged a fee? I thought shopping was free?", "neg": ["When will my new card arrive?", "I sent money to someone but they haven't gotten it yet", "I added money but my top-up wasn't processed by the app.", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "What currences are available for exchange?", "I need to delete my account.", "My actual card isn't functioning.", "Apple pay is not accepting my American Express card, can you assist me with this problem?", "I would like to receive my salary in a different currency. How does that work?", "I received my new card.  Where is it in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was wrongly charged in a recent transaction when I used my card.", "pos": "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "neg": ["Is it possible to have an item refunded?", "I want one of the virtual cards!", "phone is gone", "I need to move money from another bank to this account.", "The app is having trouble verifying my identity.", "Can I only top-up digitally? Or could I use cash?", "My topup got reverted. Please let me know if there is any issue in system.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "Is there a way I can get a Visa card?", "What's the transfer time from Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you charging me fees for using my card?", "pos": "I didn't know I was going to get charged to use my card.", "neg": ["Why won't my transfer go through?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "There's a cash withdrawal I didn't make", "How do I turn on my new card?", "What are the requirements to open an account for a minor?", "Why has my transfer been declined?", "How long does it take for cash withdrawals to hit my account?", "I was charged a fee for a transfer. Where did it come from?", "It looks like my card payment was sent back.", "how come i was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for making a payment? If so, let me know why.", "pos": "What are these fees i am paying?", "neg": ["how do i get into my account and edit my details", "How to activate Google Pay for top up?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "Are there any limits to were my card is accepted?", "Is it possible to have a second card?", "Please tell me, do you use Visa or Mastercard?", "There is the same transaction showing more than once.", "I need help fixing my contactless. It's not working anywhere I go today.", "How do I unlock my account after typing in the wrong PIN too many times?", "the transfer went through but now it has been pending for quite a while. i need this to go through already"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for paying with my card?", "pos": "Why is there a fee associated with card use?", "neg": ["I did not charge my account for that transaction.  That's an error.", "I didn't cancel my card payment.", "there is money in my account that i didnt put there", "which identity details are required", "Why hasn't the transaction I did to my friend arrived yet?", "Can I use American Express?", "Can I quickly send a transfer from China?  How long will it take?", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "My top up is pending still", "How do I use a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee charged for using my card?", "pos": "Can you explain why I was charged extra when I used the card?", "neg": ["What is the pending payment on my card about?", "Do I get charged for a top up from a European bank?", "Tell me why there is a charge on my cash withdrawl.", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "Can I choose when my card is delivered?", "What are the current exchange rates?", "Are there cash machines where I can change my PIN?", "Why is the cash transaction still showing as not completed?", "What is the limit on Auto top?", "I have lost my credit card in the ATM!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to know why i got an additional fee when i use my card.", "pos": "I am angry that I got charged for using my card.", "neg": ["I have been waiting over a week. Is the card still coming?", "When will my money be in my account?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "My card hasn't came in the mail yet?", "Do I need to verify the top-up?", "I put money into my account in the form of a cheque, but my balance did not change.", "How many payments can I make using a virtual card?", "Is it possible to get a card outside the UK?", "How do I go about changing my PIN?", "Why hasn't my card arrived yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged a fee on a card payment?", "pos": "Why do I have to pay extra for using my card?", "neg": ["Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "If my account is low in funds, can I set an auto top-up?", "I was charged twice for a restaurant, can you take the second charge off?", "I need to cancel a transaction.", "How do I receive money from someone?", "I can't get the top-up to work! What's going on here.", "I think the exchange rate for the cash I withdrew was wrong.", "How can I exchange AUD for GBP?", "How do I receive a disposable virtual card?", "What do I do if my card is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my transaction charged an extra fee when paying with my card?", "pos": "A fee that shouldn't be there is there after using my card!", "neg": ["Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "I live in the UK. Can I get a card?", "One of my card payments has reverted", "What fiat money can I used in the exchange and holding?", "How are cash withdrawals pending?", "Not living in same place, need to change details", "Can I use my apple watch to top-up?", "Is it free for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an allowance on cards?", "pos": "I was charged for using my card?", "neg": ["I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "It's only been a few weeks my my top-up got cancelled", "Can you tell me when my card will arrive?", "And do you have virtual cards instead of physical ones?", "Do you know why my card payment has been declined?", "There is a payment that has not processed.", "If I were to use a European bank card for a top up, will I incur a charge?", "I did not receive the correct amount of cash.", "I want some extra physical cards.", "Help! I need to transfer something to China."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "pos": "I just saw a fee on my account. When do these get charged?", "neg": ["I want a disposable virtual card, how do I do that?", "I took out some cash from the ATM but it is still showing the transaction is pending.", "Can you please disable my current account.", "How long do I have to wait for a US transfer?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "How do I verify the source of my funds?", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "What reasons could cause my top up to be reverted", "Why do I need top-up to be verified?", "What happens if I deposit a cheque accidentally?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee when buying stuff with my card.", "pos": "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "neg": ["How can I access my account when I have lost my phone?", "There is an odd payment in my statement", "My card won't physically work.", "Why hasn't my balance been updated from the check deposit I made?", "Why is  my  top  up for  my  new account  not  instant", "Who gets support?", "What do I use to verify my identity?", "How long does it take for deliver to the US?", "How do I go forth with bank transfers for top up accounts?", "Can I transfer my payroll to the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm being charged for using my card!", "pos": "I didn't know I was going to get charged to use my card.", "neg": ["I'd like to get a Visa card, please.", "Where are my funds? I topped off my car but it didn't seem to complete.", "Whats the maximum number of disposable cards that I can get?", "Someone made a mistake on my money transfer because I was charged extra fees.", "Do I need to set a limit on auto top-up?", "There is a record of payment I never submitted on the app.", "How can I make my card ready to use?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "I did a transfer and I was charged a fee that shouldn't be there!", "What factors determine your exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "pos": "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "neg": ["How can I get my card out of the stupid ATM that ate it?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "I want to close my account now.", "if i found a lost card can i put it back in app", "It appears I have a fee in my statement.", "What currencies can I have?", "Is there a limit on making disposable cards?", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged for payments? You didn't warn me about additional fees.", "pos": "I am angry that I got charged for using my card.", "neg": ["What are the benefits of a disposable card?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "How can I investigate a missing refund?", "Can my account be topped up by my friends?", "Can I use my account now, even though my identity verification has not gone through yet?", "I made a transfer and was charged extra. Why?", "What is the meaning of a pending payment?", "How come the ATM won't give me my money?", "How long does it take for money to transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "pos": "Is there a  way to  get around fees", "neg": ["When can I expect money to be transferred to my account?", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "When will a transfer from the US post?", "I need info on activating my card?", "my phone has been stolen by someone", "How can you assist me on topping up on bank transfers to my account?", "My cash withdrawal was short.", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "can you assist me in activating my card?", "I didn't receive the correct exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an additional fee when paying with card?", "pos": "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "neg": ["I am seeing in the App a some cash withdrawal that does not belong to me", "Can you please tell me why I cant get money from the ATM?", "Whats the limit on my top up", "Please can i get a disposable virtual card as well?", "Do I have to go into the bank to change my PIN?", "Can you tell me how long it takes for a new card to come?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I tried to top off using the card, but the money just disappeared?", "Can I have my card delivered on Tuesday?", "I would like to order a virtual card, where can I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for paying by card?", "pos": "I was spending cash with my card and got a fee.", "neg": ["Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "Card payment was declined, do you know why?", "I notice that I have a card payment that's been cancelled.", "Does google play offer the service to Top up?", "I ordered a virtual card but it hasn't come through yet", "How long does it take transfers from Europe to complete?", "Can you please refund my item?", "Do currency exchanges cost extra?", "Help me verify my identity.", "how to exchange currencies"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a fee when paying with my card", "pos": "i have used my card online before and wasn't charged, why am i charged now", "neg": ["How do I initiated a bank transfer to top up?", "is apple pay a top up service?", "I sent money to someone but they haven't gotten it yet", "If I get another card, what kind of fees am I looking at?", "Will you guys do Visa or Mastercard?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "Why would the app revert my payment?", "Can you tell me where to find top up by cash deposit?", "What is the verification process for my card?", "Is there anywhere I can't use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "pos": "I paid with my card and was charged extra", "neg": ["Will you tell me how to exchange USD for GBP in the app?", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "I can't use my virtual disposable card", "I have an American Express that I'd like to add money to my account with.", "Is there a charge for using transfers for top ups?", "Why is there a direct debit fee in the App when I didn't do it?", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "Will there be a charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was charged more than expected.", "pos": "I was charged an additional amount of money for making a purchase with my card", "neg": ["My transfer failed.  Help!", "I tried the wrong PIN too many times.", "Trouble with my top up", "This exchange rate on my purchase is wrong.", "Where to check top ups pending?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "I hate this ATM, it charged me an extra fee, Why did it charge?", "Your system is broken. My transfers keep failing, 5 times now.", "What will I need to configure if my salary is in GBP?", "I am not recognized by the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged extra when paying with card?", "pos": "I have been charged an extra fee when buying from your store. Why is this?", "neg": ["How can I top up with a cheque?", "I have money in a foreign account that I want to send to this account.", "I wanted to top up my account and it doesn't look like it worked", "is there a charge on withdrawals?", "Why was my transaction declined?", "Will you work with any fiat currencies?", "How do I verify the top up?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "i need a virtual card", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the fees imposed when I make a transaction?", "pos": "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "neg": ["My money transfer hasn't appeared yet.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "I forgot my password to get into the app!", "My cheque is taking a while", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "Why did I get a fee from the ATM?", "How can I go about getting a refund?", "want to know where funds come from", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "What has to be done to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I getting a fee on a card payment?", "pos": "Why is there a charged fee for debit or credit card payment?", "neg": ["Is it possible to do auto top up?", "The wrong account was used during a transaction.", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "how come my withdrawal rate is wrong for my cash withdrawal", "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "What are the age requirements for service?", "I think my top up may have been reverted, what do I do?", "Why did I get a fee for getting cash?", "What's my pin number?", "Why am I being declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a  way to  get around fees", "pos": "Why am I charged a fee for using my card on some purchases?", "neg": ["Will I be charged for receiving the money?", "i tried to do a transfer to an account but it didn't work", "Why have I received a rebate for my payment after a week?", "The app is showing a cash withdrawal that I didn't make.", "When I tried to access my cash, I wasn't allowed!", "Can I have a refund for one of your products?", "help me link my card", "Tell me if there is a limit to top-up.", "I placed a cash deposit in my account but I can't see it yet.", "Is there a fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently bought an item using my card and I was charged an extra fee why is this?", "pos": "An extra fee has been added to my card payment is this correct?", "neg": ["I got charged twice", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "I transferred money and it didn't get there.", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "I did not get the right amount of cash from the ATM.", "How long is the wait for a money transfer to show up?", "Why was I declined from getting cash?", "How do I check security settings on my card?", "Is there a way to lookup where funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After I used my card I saw I was charged a fee for using it", "pos": "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "neg": ["What is the fee to top-up my account", "Can you help me find the virtual card?", "why do I need to show ID", "Can I get a Visa or does it have to be something else.", "I managed to drunken block my card :(( Help!", "Where can I verify my identity?", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "How do I know what my PIN is?", "I'm not certain my top-up went through yet.", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged a fee for my card payment?", "pos": "You promised no fees but now I've got one. What the hell!?", "neg": ["The amount of cash I received did not match the amount I requested", "It won't let me prove my identity.", "I am having trouble verifying my id.", "Can I get the Mastercard?", "Can I use my virtual card for recurring monthly payments?", "I can't figure out how to change GBP to AUD, what do I do?", "I tired but an unable to activate my card.", "Is there a limit on the number of times I can use a disposable card?", "How do I go about changing my PIN?", "I need to deposit my virtual card, how do i do that."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this extra fee?", "pos": "I just saw a fee on my account. When do these get charged?", "neg": ["How can I configure what currency my salary is in if it's in GBP?", "The top up failed", "A direct debit payment that I didn't authorise shows up in my app.", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "Can I exchange currency for different types?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "I didn't initiate a direct debit that I see on my account", "Help!  What should I do?  My phone was stolen yesterday.", "What information do I need to gather in order to activate my card?", "I wish to use my American Express to put funds into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think a fee was applied for paying with a card.", "pos": "When do i get charged a fee for using the card?", "neg": ["My card was declined at a restaurant today and I don't know what the problem is.", "Top up did not work on the app.", "Why was a fee charged to me for transferring money?", "I must change my PIN as soon as possible.", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "I can't get my virtual card to work at all", "Will the duplicated payment be refunded?", "What is the process for activating my new card?", "I was made to pay an additional pound!", "is there a way i can see source of money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged an extra fee when buying from your store. Why is this?", "pos": "Why was the price higher when I paid with my card?", "neg": ["What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Why are all my card payments being declined?", "Can I get a full list of instructions for identity checks?", "What is the identity check for?", "My cash transaction isn't showing on my receipt", "My transfer has not arrived.", "The wrong exchange rate was used when I purchased an item.", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged a fee for card payment?", "pos": "Why, when paying with the card, was I charged an extra fee?", "neg": ["Why are there multiple transactions showing for one purchase?", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "The balance hasn't changed yet after depositing a cheque with some money.", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "Can I use my Apple watch to fill my gas tank?", "I have not received a refund.", "Why was my transfer request decline?", "How do I cancel a recent transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the extra fee that was added when I used the card?", "pos": "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "neg": ["When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "The app reverted my top up", "Where's the button to top up with a cheque?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I lost my phone! Will my card still work?", "How come I got to pay to get my money from the ATM?", "What documents do you need to verify my identity?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "I would like to order a virtual card, where can I get one?", "My transfer was not approved"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged an additional amount of money for making a purchase with my card", "pos": "I am angry that I got charged for using my card.", "neg": ["Can I use SWIFT transfers?", "I transferred some money recently and saw a fee on my account, what's that for?", "How do I find out where my funds came from?", "I would like to receive instructions showing the verification process for top up cards..", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "There is a direct debit set up that was not authorized by me.", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "can you tell me why my card was declined?", "Can I edit my details?", "Can I have a new card shipped to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why is there a fee for a payment on my card?", "pos": "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "neg": ["What is the process to link the new card?", "Can I withdraw money from another bank and transfer it into my empty account?", "My payment had a wrong exchange rate.", "I'm supposed to have a refund but it isn't there", "What if I don't verify my identity?", "I'm having difficulties changing AUD for GBP. How do I do this?", "Where in the app do I go to make my new card show up?", "Why was there a fee on my cash withdrawal?", "Why was my cash withdrawal declined by the ATM?", "Do I pay extra for exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "pos": "I was charged and shouldn't have been charged when using my card!", "neg": ["I got a strange cash withdrawal in my statement", "I was supposed to get a refund but it is not showing up on my card", "In the app I see a direct debit that I don't recognize.", "Do you provide cards to people not in the UK?", "I went to do a transfer and it was declined.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "withdrawal pending meaning?", "What cash stations take this card?", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "pos": "Why do some of my payments have fees?  I don't understand.", "neg": ["Why isn't my topup working?", "I'm trying to verify my top up card, how do I do that?", "What do I do about my expired card?", "I need to deposit money to my account", "The app is having trouble verifying my identity.", "where can i see money source?", "Why is top up not working if I use my American express with my apple pay?", "How do I link a new card in the app?", "My card expires next week. How do I get a new one?", "Google Pay isn't working. What is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an extra fee when using the card?", "pos": "Why did I have to pay extra because I paid with my card?", "neg": ["The exchange rate is bad. Are you sure this is the exchange rate?", "I noticed a different charge while I was taking my money out.", "Why do I see a random withdrawal in my app?", "I made a top up yesterday but it's still pending.", "How can I prove I am me?", "Where is the option to top up with a cheque?", "I have questions about how to transfer money to my account.", "I want to use my American Express for adding money into my account.", "Can I change my pin at ATMs?  If so, what ones?", "Can I pay online with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do you charge fees on accounts? I just saw a charge on my statement.", "pos": "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "neg": ["I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "Why is their a charge pending on my card still?", "Can someone else use my account if they have my phone?  I lost mine.", "Could you help my figure out the exchange fee?", "The app rejected my top up", "I need you to delete my account right now.", "I see a $1 charge in a transaction.", "what is the exchange rate when i get cash", "I have lost my phone or it has been stolen.", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are these fees i am paying?", "pos": "Why am I charged an extra fee on my card?", "neg": ["Got only $20 when I tried to withdraw $100.", "Do you have to be 18 to make an account?", "It appears my top-up has not gone through.", "How long does it take to activate the card, as it does not look like its working?", "The app says that I got cash in an ATM and I didn't", "Which ATMs take the card?", "I'm not sure what I need to verify my identity.", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I have a missing refund", "Where can I pay with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged a fee on my card?", "pos": "I received a fee I should not have.", "neg": ["I happened to forget my password", "I was declined when trying to withdrawal cash!", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "What should I do if my phone is lost or stolen?", "What is the source of funds for my money?", "What should I do if I have used all of my PIN tries?", "Can you please tell me why my transfer failed?", "Help me cancel a transaction.", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "Someone used my card without my permission."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there a fee for paying by card?", "pos": "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "neg": ["I didn't get my card back from the ATM.", "Why isn't my id verifying?", "How can I change my information?", "My ATM withdrawal was cancelled", "Why is the payment I made still pending?", "What are the details of disposable card limitations?", "My top-up appears to be pending.", "Can I use my card while on vacation overseas?", "I need help from someone in your department with finding my nearest ATM.", "i have yet to get my pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An extra fee has been added to my card payment is this correct?", "pos": "Why do some of my payments have fees?  I don't understand.", "neg": ["Why is there a fee for getting cash?", "Can I get a second card for free?", "I made a cash withdrawl and there is a charge.  What is this?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "I am here to change my adress.", "How do I go about getting a refund?", "Why do you need so much information about my identity?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "Transferring money using credit card", "my phone has been stolen by someone"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I have to pay an additional amount when using my card to pay?", "pos": "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "neg": ["If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "I need to know where my funds come from.", "Is a physical charge extra", "Would it be possible to open up an account for children?", "My payment is in the app but hasn't gone through yet", "Transaction showing up many times.", "Why hasn't the transfer shown up in my account yet?", "I don't recognize what this payment on my statement would be for.", "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "Will I be charged for a top off transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why I was charged extra when I used the card?", "pos": "Why am I being charged a hidden fee?", "neg": ["I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "Tell me where I can find the auto top up feature and a little bit about it please.", "I notice there's a pending payment on my card.", "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I can't get my actual card to work", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "Using Google Pay, can I top up?", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed an extra fee when I paid with my card.", "pos": "I had to pay money for paying with my card.", "neg": ["I do not recognize the card payment.", "Is the PIN separately delivered?", "I just moved. How do I give you my new address?", "Why can't you allow my beneficiary?", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "Please provide me a list of ATMs that accept my card.", "Can I auto top if I'm low on funds?", "The card that I have isn't working. This is the physical card.", "how do i see what i transferred", "How can I add money automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have i been charged a fee for using my card?", "pos": "tell me why I was charged more with my card?", "neg": ["I had transferred some money but the balance hasn't changed.", "I did a transfer and was charged a fee that should not have been charged!", "Are there any restrictions on the disposable cards?", "Why has my card payment been reversed?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "Help!  I fear that my card was stolen,", "Do you have a list of cards and currencies you support?", "How do I change my PIN abroad?", "what is this fee for transfering", "Why would my card payment not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card and there was a fee", "pos": "Why was I charged an extra fee when paying with card?", "neg": ["Money is not in recipients account.", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "Okay, I found my card, can I put it back in the app?", "why would i be declined if i had money iin my account", "How are the exchange rates determined?", "Exchange rate for my card payment is wrong", "What exactly is the exchange fee?", "Guide me on how to unblock my PIN", "Why can't I complete my transfer?", "Is there any way I could open an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What was I charged a fee for card payment?", "pos": "Please tell me why I was charged additionally when I used the card.", "neg": ["Do I have to manually top up once I'm too low?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "Can you please explain to me why there is an extra €1 fee in my statement?", "I can't find the card PIN.", "I think I was charged twice, please help!", "I'm waiting on a top-up, its still pending", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "Do you have a children account available?", "I need to know where I can withdraw money.", "How do you decide what the exchange rates are?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I have to pay extra because I paid with my card?", "pos": "I had to pay money for paying with my card.", "neg": ["I must quickly transfer something from China, and I need to know how long it will take.", "I'd like to get a refund for something I bought, is that possible?", "I'm expecting to see a cash withdrawal but I'm still waiting.", "I want to do a bank transfer to this bank, from an account at another bank.", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "Someone might be using my card that is not me.", "Will I be charged for adding money by transfer?", "I need to find the top up verification code", "Can I get my money back on an item?", "Is there a way to modify my details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "pos": "Why did I get charged more for using my card?", "neg": ["My exchange rate isn't correct.", "Who can I speak with regarding a lost card?", "how to track the card you sent", "Why isn't a refund showing on my statement?", "Why do I still have a pending cash withdrawal?", "Why didn't I receive the right amount of cash at the ATM?", "What happens if I forget my PIN?", "I do not know where the transaction is.", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "I need to deposit my virtual card, how do i do that."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How was I charged extra when I used my card to pay?", "pos": "Please tell me why I was charged additionally when I used the card.", "neg": ["What is the exchange fee that is charged?", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "my cash balance less than what I thought", "Can I track my card while it is in the process of delivery?", "I would like to know where my source of funds came from.", "How long does it take for money to transfer as my balance hasn't been updated", "It appears my top-up has not gone through.", "I tried to top up, but it didn't finish.", "Rates were applied wrong while using foreign currency at an ATM.", "I transferred money but the balance did not update."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You promised no fees but now I've got one. What the hell!?", "pos": "Why have I been charged a small fee to use my card?", "neg": ["The app says I made a cash withdrawal even though I didn't.", "I got $20 when I should've gotten $100", "Can you tell me what currencies I can use to add money?", "How do I terminate my account.", "I want to close my account & I will never do business with you again.", "I already have an account. Why can't I use it unless my identity is verified?", "When is my balance going to update, I just transferred some money", "What I topped up was reverted by the app.", "My cash withdrawal isnt showing on my account", "The exchange rate was wrong in the foreign country I got cash in."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.", "pos": "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "neg": ["How long will delivery to the US take?", "When I add money to my international card do you charge a fee to do so?", "I cannot find my phone, what should I do?", "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "My card payment was cancelled.  Why?", "What caused my top up to be reverted?", "What do I do after my card expires?", "What's taking so long for this payment to go through?", "How much will it cost me for a SEPA transfer?", "Is it possible to get a second card for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this extra fee that I got when I used my card to pay?", "pos": "How do I know which payments I make will have additional fees? Where can I find this information online?", "neg": ["Let me know what the steps for the identity checks are", "How can I link my bank to my top up account?", "What are the age requirements for service?", "How many cards am I allowed?", "who do I talk to, to cancel a transfer?", "Your machine took my card. How do I get it back?", "I have duplicate charges for the same transaction", "Am I limited on the amount of disposable cards I can possess?", "I am seeing inside the App a some cash withdrawal that is not mine", "I wanted to withdraw $100 from the ATM but I only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know which payments I make will have additional fees? Where can I find this information online?", "pos": "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "neg": ["I purchased something abroad, and the exchange rate that was applied was wrong.", "Explain to me why a transfer would be declined.", "There was a direct debit I don't recognize.", "Please tell me how to get a refund for something I bought.", "How do I go about cancelling a transaction?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "How much is a physical card?", "What do I do if my card is not working?", "Will I need a new card or can I put my old card back into the app?", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have to pay extra for using my card?", "pos": "I don't understand why I was charged an additional fee for this service. Can you clarify?", "neg": ["Why is the pending status on my cash withdrawal taking so long?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I want to open an account for my children", "I tried to make a withdrawal from the ATM, but it was cancelled.", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "I am asking to end my account.", "Can I top up using my apple watch?", "I can't verify my ID. Why?", "Some cash was withdrawn in the app, but I did not do it.", "How do I go about getting an actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A fee that shouldn't be there is there after using my card!", "pos": "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "neg": ["How can I solve my issue with holding multiple currencies?", "I don't recognize the direct debit payment on my account.", "\nWhere can I use my card?", "The money disappeared after I topped up my account.", "I sent money and the recipient has not received their money after two weeks.", "I do not recognize a direct debit payment that I see on my app", "Why has my transfer been declined?", "Why is it required to verify my identity?", "I would like to use one of my cards for a family member. Is that allowed?", "Can I see where my money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "pos": "I am angry that I got charged for using my card.", "neg": ["What steps do I need to take to exchange currencies?", "Any charges applicable for new card?", "Card activation is not working. What do i do?", "I need to modify my details.", "I need to know where do my funds come from", "what countries can i use my card in", "I haven't received my transfer funds yet, where are they?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "i need a refund from you because the merchant is refusing, can you do that?", "How do I turn on my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "pos": "Why is there a fee on a card payment?", "neg": ["What are the currency types that I can keep money in.", "Are there any charges for using a bank card to top up", "Is there a top up fee for transfer?", "Can I use a credit card from the US to top up?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "I need to get my card quickly", "My refund for a purchase hasn't  cone through yet.", "Can I have it delivered on the date I need it delivered?", "Is my transfer pending?", "How do I top up my account using transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This fee shouldn't be there after I paid with a card.", "pos": "Why is there a fee associated with card use?", "neg": ["Is there a way you can have money from a purchase I made refunded to my account.", "Please list what fiat currencies are supported for both holding and exchanging.", "How can I solve my issue with holding multiple currencies?", "Am I charged for receiving money?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "The app is telling me that I am not me.", "Why am I not allowed to transfer money to my cryptocurrency exchange?", "How do I to up by card?", "I cannot tell what my top up currently is.", "The payment on my card shows as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On a card payment, why is there a fee?", "pos": "Why am I being a charged for using my card?", "neg": ["If my identy verifacation hasn't gone through can I use my account?", "Why did you decline my transfer?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "I would like to cancel my purchase.", "How many disposable  cards are available per account?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "Why was my cash withdrawal declined by the ATM?", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "I withdrew cash and was charged. Why?", "I should not have been charged a fee for cash withdrawal."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee? I thought shopping was free?", "pos": "I have a fee and I don't know why", "neg": ["how long does it take for a transfer to arrive", "Please help me delete this account.", "I think my card payment has been refunded", "My google top-up pay is not going through", "Is it possible to exchange currencies on the app?", "How long will I have to wait for my new card?", "Top up not available in my wallet.", "How to verify top up card?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "Who can purchase a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was I charged extra for using my card?", "pos": "Why is there a fee associated with card use?", "neg": ["I think the exchange rate for the cash I withdrew was wrong.", "Will the transfer show up in my account soon?", "Where do I find the verification code for the card I'm topping up?", "I have duplicate charges for the same transaction", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "What US credit cards do you accept?", "When I received my cash; they had my exchange rate incorrect.", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "My card is stuck inside the ATM, what am I supposed to do?", "When should I expect my card to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I was charged an extra fee when paying with the card?", "pos": "I don't understand why I'm being charged for using my card.", "neg": ["I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "i need to know about exchange rates", "Is my card actually working? It's the first time I tried using it", "I made a cash withdrawl and there is a charge.  What is this?", "I was charged several times for something", "I shouldn't be charged any fee for transferring .", "If my card expires next month, will I need to order a new one?", "I was charged an extra pound for no reason. Why is that?", "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "Is there a fee to order a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account was charged a fee. When did you start charging extra for card payments?", "pos": "What can i pay with out  fees", "neg": ["I would like a virtual card...how do I get one?", "I made a bank transfer but it doesn't seem to have gone through?", "I think there is a mistake.  I am being charged twice.", "Why do I need to verify my identity?", "My google top-up pay is not going through", "How much is it to buy another card? I was hoping to buy another one.", "My account transfer was not cleared.", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "which identity details are required", "What stopped my transfer, from being accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just saw a fee on my account. When do these get charged?", "pos": "I got charged for with a fee for paying with my card.", "neg": ["May I change my PIN?", "Why have I been charged an extra pound?", "I think my card is stolen!", "Since I got married, I need to change my name.", "Do you support direct deposits from my employer?", "Extra charge during transfer", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "I want to get my hands on one of those virtual cards!", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I'm not sure where this charge came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the extra fee that showed up on my card?", "pos": "Why are there fees for using a card?", "neg": ["How do I make my transfer go through", "Do you provide currency exchange to Euros?", "How do I fix a transaction to the wrong account?", "Can you tell me why I can't make any transactions?", "I don't know where the top-up verification code is.", "I did a transfer.  What is the extra fee?", "If my card is going to expire this month, do I need to order a new one?", "I have a question about fee for cash withdraw.", "Can I exchange from USD to GBP?", "The wrong exchange rate was used for my cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a fee I should not have.", "pos": "I don't think I should have been charged a fee to use my card.", "neg": ["What is the reason why the transfer shows as pending?", "Can you change the rate for the item I bought in a different currency as it is wrong?", "Do I have to pay more for exchanges?", "What are the restrictions on the virtual cards?", "Declined, transfer not completed.", "How do I find the PIN?", "Will there be a charge for exchanging foreign currency?", "How do I go about getting hold of a virtual card?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged a hidden fee?", "pos": "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["I don't see the verification code for my card transfer.", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "Is there a topping up limit?", "How can you assist on verifying my identity?", "Do i need to verify my top up?", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "I think my top-up has failed.", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i avoid charges in the future", "pos": "I paid with my card and got charged an extra fee, what's up with that?", "neg": ["Will you be able to exchange to EUR?", "Hurry and refund me, I am waiting", "I am trying to transfer money and something is going wrong.", "How do I link a new card in the app?", "What do I need for the identity verification?", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "Guide me on how to unblock my PIN", "Where can I find Mastercard ATMs?", "Please tell me which fiat currencies you support.", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being a charged for using my card?", "pos": "Why does it cost more to pay with my card?", "neg": ["My top-up hasn't gone through", "I will not be able to verify my identity.", "When will a cash withdrawal show up?", "My app shows a money withdrawal that I did not do.", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "What's the closest place to withdraw money?", "what are the reasons why you would not be able to process a payment", "I got double charged from something, what can I do?", "Which type of card will I receive?", "Tell me what the steps for the identity checks are"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i have used my card online before and wasn't charged, why am i charged now", "pos": "I was mistakenly charged a fee for using my card.", "neg": ["How do I exchange currencies using this app?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "As far as courtries go which ones are supported?", "Reverted top up", "Will you tell me how I am supposed to use the disposable cards?", "How do the foreign exchange rates work?", "Why would my card payment be cancelled?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "What do I do to verify my source of funds?", "I am trying to revert a transcation I did this morning"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is this extra charge with my purchase?", "pos": "Why am I charged a fee for using my card on some purchases?", "neg": ["How do I fix my card if it is broken?", "Why wouldn't the ATM give me my money?", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "How can I go about getting a disposable virtual card?", "I enetered the wrong information, I need my account unblocked How do I do that?", "The machine gave me the wrong amount of cash.", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "How do a reverse a duplicated charge?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I getting charged more for using my card?", "pos": "Why was an extra charge added when I used my card?", "neg": ["I have not received the completed transaction.", "I don't have my card in 1 week.  Should I be worried?", "I see a charge for a direct debit that was not me.", "How can I look at where my available cash is coming from?", "What does it mean if my cash withdrawal does not show up properly?", "Does it matter which card I use", "What does it cost to receive a SEPA transfer?", "I did not make this payment that I see in the App.", "How can I move money from my account at a different bank to the account I have at this bank.", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell if there will be a fee added to my payment or not?", "pos": "Am I getting charged for making a payment?", "neg": ["Can you activate my card pls", "Who do I talk to about the ATM swallowing my card?", "are there any country restrictions?", "Can I use my account before my Identity verification has passed?", "If my phone was stolen, do I need to do anything?", "I forgot my passcode. Now what?", "At what cash machines can I change my PIN?", "I've got to have one of those virtual cards.", "What is the maximum number of transactions I can do with a disposable card?", "The transfer finally worked, but how long does it stay pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged a fee when using my debit or credit card?", "pos": "I had to pay money for paying with my card.", "neg": ["What is the limit on disposable cards?", "How can I tell if someone else is using my card?", "My money transfer has not happened yet", "Why was my transfer stopped ?", "Should i uninstall the app before i try it again?", "can usa residents get a card?", "Is there a limit to a disposable virtual card?", "My card hasn't arrived.", "I'm having a hard time proving my identity.", "I tried using my card at multiple vendors and now it's not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can i pay with out  fees", "pos": "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "neg": ["What is the first step I need to make for being able to access my account?", "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "Are there any charges for top ups?", "I could only take the amount of money that was available to me which was less then I expected.", "What's the amount that I can top-up?", "I only made one transaction at this place, but it's appearing multiple times.", "When I topped up the app has seemed to reverted it.", "When I add money to my international card do you charge a fee to do so?", "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged an extra fee on my card?", "pos": "I paid with card and I was charged a fee", "neg": ["Is there a few for exchanging foreign currencies?", "I am seeing unathorized transactions in the app, on my account.", "I can't find the auto-top up option.", "I would like open a second card for my daughter, how can you assist me?", "I was charged a fee for a transfer. Where did it come from?", "I do not feel comfortable verifying my identity.", "For what reason can I not transfer money to a beneficiary?", "Is a SWIFT transfer acceptable?", "A transfer is pending.", "i need to top up by card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with my card and got charged an extra fee, what's up with that?", "pos": "tell me why I was charged more with my card?", "neg": ["Can I electronically transfer funds into my account from my American Express?", "How can I get my card out of the stupid ATM that ate it?", "Please tell me how I can receive a physical card", "Why did I only get $20 now the full amount I wanted?", "I have a top up card. Where is the verification code?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "My card hasn't arrived yet. What do I do?", "What happened to my cash deposit?", "I have one other credit card from the US. Do you take that?", "Where do i find my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I getting charged for making a payment?", "pos": "I paid with card and I was charged a fee", "neg": ["How do I go about transferring money using my credit card?", "Why is the exchange rate wrong for my cash withdrawal?", "tell me how to get a refund for something I bought.", "On my app I can see that a direct debit payment that I didn't do, appears.", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "Please help my find out why there is an odd direct debit in my records.", "My card payment was cancelled.  Why?", "How can I receive money from my friend?", "It looks like I was charged twice for a single transaction", "Your service is bad.  Close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with my card and I was charged a fee", "pos": "I received an extra charge for using the card. Why?", "neg": ["Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "I'm having money transferred from Europe, how long will this take?", "Why are you keeping my money from me by declining my card? What is going on?", "I have not received the completed transaction.", "My address needs to be changed.", "Why do I get declined when I try to withdraw cash?", "What does top-up verification do?", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "A transfer is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is this fee being charged to me after using my card?", "pos": "Why are there fees for using a card?", "neg": ["I have a transaction and would like to know if I it's cancelable?", "I have exceeded the number of PIN attempts", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "Where do I pay with my debit or credit card?", "Why has my top up failed?", "Got only $20 when I tried to withdraw $100.", "why couldn't I use my card at a store?", "There is a missing transfer on my account", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Trouble with my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "pos": "I had to pay money for paying with my card.", "neg": ["If I live outside of the UK am I still eligible for a card?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "I purchased something abroad and the incorrect exchange rate was applied.", "My recipient hasn't received the money", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "How can I periodically check the delivery of the card you sent?", "How long do top-ups take to go through", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "I don't understand why there is an extra €1 fee in my statement.", "Is there a way to undo a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "pos": "I see a fee that I think was charged because I paid by card.", "neg": ["What is the reason my cash withdrawal is still pending?", "What is the fee to top-up my account", "How can I go about getting a disposable virtual card?", "My phone was stolen yesterday, can you help me with this?", "What forms of ID work for verification?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "My card info was stolen, what do I do?", "explain the virtual card", "What's the tracking on the card you sent?", "My card doesn't seem to work anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was an extra charge when I used my card", "pos": "I paid with my card and was charged extra", "neg": ["What is the estimated time on an urgent transfer from China?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "how much for a physical card?", "Is my card lost? I am still waiting for it to be delivered.", "where did my funds come from?", "How long does a top-up take to go through?", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "I need to verify the source of funds.", "What's the expected wait time to recieve my new card?", "What are the disposable card limits?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "pos": "I have a fee and I don't know why", "neg": ["My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "My payment for my card is not working", "Why do my transfers keep failing?", "When I'm traveling is it possible to add money automatically at certain time points?", "The ATM sucked my card in.", "i havent got my card", "Even though I added money ey to the card, I couldn't use it", "Why did I get charged for a transfer?", "How long does it take for a top-up?", "Can I put my old card back in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "pos": "There was a charge applied when I used my card.", "neg": ["Where can I use a disposable card?", "Why do you need to know so much about me for my account?", "My account seems a bit off and getting weird charges.", "Why is the exchange rate for my payment incorrect?", "Is there a fee for a cash withdrawal?", "am suspicious of my card's security", "What's the youngest I can be to open an account?", "Do you offer cards for those in other countries?", "My refund is not showing.", "I wasn't able to do a transfer to an account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with my card so so why was I charged a transaction fee?", "pos": "Why and I being charged this fee?", "neg": ["Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "can I choose delivery times to suite me?", "Can I have a duplicate second card?", "I want to end my account", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "Is it possible to hold money in multiple currencies?", "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "What kind of fiat currencies are supported for holding and exchange?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "What's the expected wait time to recieve my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "pos": "Why was I charged an extra fee when paying with card?", "neg": ["how do i track the moeney", "My transfer to a beneficiary did not go through.  Why?", "I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?", "Is the identity check part of bank policy?", "How long will it take for my money to be deposited?", "My cheque is slow to cash", "Is verifying my identify important?", "Was there a way for me to get tracking for that?", "For the identity check, do I need any kind of documentation?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why and I being charged this fee?", "pos": "Why am I charged a fee for using my card on some purchases?", "neg": ["I know I'm getting a new card but would like know when I can expect to receive it.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "Could my daughter open an account?", "How can I activate my new card? I didn't recieve any information with it about how to do so.", "I was charged an incorrect exchange rate for a withdrawal.", "My top up says it is still pending", "What are the top up charges for all US cards?", "Can I setup top ups in advance?", "What businesses accept my card?", "I'd like to know what you guys look at to decide an exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with card and was charged a fee that shouldn't be there!", "pos": "There was an extra fee when I paid with the card.", "neg": ["My salary is in GBP - what should I do?", "Do I need to order a new card if mine is expiring?", "Is it right that I've been charged for transferring money?", "Are you able to delete my account?", "What does a transfer cost?", "What is the number of transactions for one disposable card?", "Whats the limit on my top up", "Why do I have a strange payment on my statement?", "I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?", "How do I close my account, since I'm dissatisfied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was an extra charge added when I used my card?", "pos": "Why am I charged a fee for using my card on some purchases?", "neg": ["My card was not accepted in a shop", "What is the reason my payment was not accepted?", "If I bought something I didn't like, can I get a refund?", "passcode retrieval", "pending transaction?", "Is there a certain age I need to be?", "I want to transfer money. How do I do that for my account?", "Why is my card payment cancelled?", "My accounts been charged a payment for something I didn't make.", "What does it mean if my cash withdrawal does not show up properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "pos": "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "neg": ["There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "Is there a fee to order a physical card?", "I want to get a Visa card", "Why was I charged for getting cash?", "I returned something to a  store but can't see my refund.", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "The ATM stole my card!", "Where is my refund? it appears to be missing.", "Help, I was charged twice!", "I need a second card on this account for my daughter."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for using my card", "pos": "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "neg": ["I see a direct debit transaction in the app that is not mine", "I believe my top up is still pending", "Can I hold more than one currency?", "How long will it take for my cash withdrawal to no longer show as pending?", "My transfer did not work, what was the reason?", "I'm trying to verify my top up card, how do I do that?", "I've deposited a check but the cash isn't showing that it's there yet.", "My top up is not working", "Can my account be topped-up by friends of mine.", "What do you need for the identity verification"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does it cost more to pay with my card?", "pos": "Please tell me why I was charged additionally when I used the card.", "neg": ["I am confused about your fee structure and was disappointed to see a fee for my transfer.", "Am I allowed to change my PIN anywhere?", "I put my check in the bank, but I haven't gotten my cash yet?", "I tried to top up my account and it didn't work", "What's the amount that I can top-up?", "What do I do to link my new card?", "Do all businesses take this card?", "I think my card payment has been refunded", "Why do you require identification documents", "I want to use a payment card to top up my account. How can I do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "pos": "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "neg": ["I am not satisfied with your service.  Close my account.", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "Is it possible for me to track the card is was mailed to me?", "Help my find the verification code on a top-up.", "i need to expedite my card", "The exchange rate for case abroad is applied wrong.", "Can you tell me what I need to do to have my pin changed?", "How do I set up an account for my children?", "Do you need my birthdate?", "Unusual direct deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged more for using my card?", "pos": "I received an extra charge for using the card. Why?", "neg": ["Did I not get my refund? I don't see it.", "Help me verify my identify?", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "I want to top up by card", "Can you tell my why my funds transfer did not work properly?", "When I purchased a product in another country the currency exchange was incorrect.", "What is the charge for exchanging currency?", "Is there a way to reset the passcode?", "if im not using my account should i close it or just let it sit", "I did a transaction this morning and now I want to cancel it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with a card and there is an extra charge. Why?", "pos": "I have never been charged a card payment fee before. Why did this change?", "neg": ["Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "My card isn't working at all, I need assistance. It's really frustrating.", "Why did the funds for one of my purchase come back to my account?", "Can i have a virtual card?", "Please help me regarding a direct debit in the app that I don't recognize.", "My disposable virtual card isn't working.", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "What is the age limit for an account?", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "I need help proving that this is really me and to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged for using my card?", "pos": "I payed with the card and there was an extra fee?", "neg": ["how long should I expect to wait for my card to arrive?", "What should I do if my card is stolen?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "I can't get any money from my account.", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "I can't see a top-up top-up verification code.", "How do I change my last name?", "What steps do I do to transfer money using my credit card?", "Do I need to speak to a representative to change my pin?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with card and I was charged a fee", "pos": "There was a charge applied when I used my card.", "neg": ["I have no way to prove my identity.", "I made a card payment but it didn't work. Why not?", "I'm trying to verify my top-up card, but I can't find the code...?", "Why would a merchant revert my payment?", "How do I modify my account details?", "Can you refund my purchase?", "I couldn't get the money I needed.", "If I need to transfer something quick from China, how long does that take?", "Whats wrong with my currency exchange?", "I am still waiting for a money transfer to process."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have never been charged a card payment fee before. Why did this change?", "pos": "Why was the price higher when I paid with my card?", "neg": ["What will happen after my card expires?", "Will I get charged on a foreign currencies exchange?", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "How do I change my address ?", "I haven't yet received money that I transferred", "Where do I find my PIN for my new card?", "How long will my payment be pending?", "Is there any way to know how the transaction got on my account?", "Trouble with my top up", "Am I limited to what ATM I can use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think I should have been charged a fee to use my card.", "pos": "Why was I charged an extra fee when paying with card?", "neg": ["If my phone was stolen, do I need to do anything?", "Someone might be using my card.  What should I do?", "Reason for my card to decline", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "What all is needed for the identity verification?", "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "I was issued a card about a week ago. why hasn't it come in yet?", "Can I get a card in person?", "My latest transfer seems to be missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a charge applied when I used my card.", "pos": "Why was the price higher when I paid with my card?", "neg": ["I'm wondering how long it takes for my money to get to me after a bank transfer.", "I have an odd payment in my statement", "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "How long does it take in Europe to do a transfer?", "I did not receive all of my cash back", "I believe my top up was reverted.", "Why hasn't my money transfer showed up yet?", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "We want to start a college fund for my daughter.", "What fees to you have for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a fee showing from last time I used my card.", "pos": "I paid with my card and was charged extra", "neg": ["How recent do my documents need to be for verification?", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "I was charged a fee for a transfer.", "I was declined when I tried to withdraw cash!", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "My card was stolen. What do I need to do?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "I saw a payment come out of my account for a merchant I don't remember.", "Can I have a refund for one of your products?", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it normal to be charged an extra fee when paying with my card?", "pos": "I payed with the card and there was an extra fee?", "neg": ["Can I request a card?", "I received my card, how do I get it to work in the app?", "I need help finding the verification code on the top up card.", "Where can virtual cards be ordered?", "Where do I order a card?", "I need information explaining why my top-up failed to go through", "Problems with my top up", "What I topped up was reverted by the app.", "How do I check to see why my card payment was declined?", "I do not have my pin yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why I'm being charged for using my card.", "pos": "I made a purchase with my card and I was charged a fee for using it", "neg": ["I have a question about fee for cash withdraw.", "The atm wouldn't give out cash", "I put money into my account in the form of a cheque, but my balance did not change.", "is the a reason why my transfer has failed?", "Can I add money to top up my account via a bank transfer?", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "Why was I charged this extra fee while doing a transfer?", "Why hasn't my friend's transaction arrive yet?", "Can my 8 year old grandson open an account at the bank?", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me why I was charged additionally when I used the card.", "pos": "I was made to pay a fee for making a transaction with card.", "neg": ["How do you find the exchange rate?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "I made a payment but the app gave the money back.", "Why hasn't my cheque processed?", "I don't see the transaction I made to a friend on my account.", "Can someone help with my passcode?", "What should I expect to be charged on a SEPA transfer?", "what steps do i do to get a real card", "How do I get a refund for an unauthorized direct debit payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "pos": "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["i received my American Express in Apple pay, why is top up not working?", "Why is my exchange rate wrong?", "I an not sure but it looks as if a card payment I made was cancelled.", "make my account go away", "is there a reason i need to verify top up", "If my cash withdrawal is still not showing, is something wrong?", "I'm not seeing my cash deposit showing up in my account.", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "Can I use my new card?", "How do I fix my card if it is broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "pos": "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "What's my limit for topping up?", "When I travel, can it automatically add money in certain intervals?", "Can I put my old card back in the app?", "Why is there an additional fee showing on the statement I received?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "How do I find the refund on my statement?", "There's a payment in my history I don't recognize", "Can I use your app to exchange between USD and GBP"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "pos": "Why have I been charged a small fee to use my card?", "neg": ["Cancel a transaction", "Tell me more about getting a virtual disposable card.", "Why did the ATM take my card and keep it?", "Do I have to go to the bank to change my PIN?", "What should I do if my phone is lost or stolen?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "I don't have a PIN at this point.", "I need to know this, where do my funds come from?", "Please help my find out why there is an odd direct debit in my records.", "What is my money worth in other countries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "pos": "I had to pay money for paying with my card.", "neg": ["How can I exchange currencies with this app?", "I was charged for a cash withdrawal, why?", "Does this program take SWIFT transfers?", "When is a payment I made with my card going to clear>", "Will any ATM's decline my card?", "am i able to receive my salary this way?", "I want to activate my card, how do I do it?", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "Where do I go to terminate my account?", "Why hasn't my transfer gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had to pay money for paying with my card.", "pos": "Why is there a fee on a card payment?", "neg": ["May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "In regards to the PIN of the card?", "What do you charge to top up US cards?", "Are there limits as to where my card will be accepted?", "this verifying the top up is annoying", "Could I open an account for children?", "How can I check if I have received a refund if it is not yet on my statement?", "the money i transferred didnt arrive", "There has been a payment  in the App that has not be done by me.", "Are there certain cards and currencies you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a fee that I think was charged because I paid by card.", "pos": "Why was I charged a fee for debit or credit card payment?", "neg": ["Is a new debit card free?", "I think there is a mistake.  I am being charged twice.", "What currency is supported for exchanges and holding?", "I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.", "Are new cards available from China?", "My money transfer has not happened yet", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "Is there a fee that comes with transfers?", "Hoe do i use my credit card to transfer money?", "Where did the money transfer go?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged extra?", "pos": "I received an extra charge for using the card. Why?", "neg": ["My card would not work at a shop.", "is there a charge on withdrawals?", "Can I get a few more physical cards?", "Fix my top up", "Why do you need my name and ID", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "The cash I asked for still hasn't been received", "help my money isnt showing up", "I think my card has been compromised in some way.", "Why are my withdrawals suddenly being declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was spending cash with my card and got a fee.", "pos": "I don't understand why I was charged an additional fee for this service. Can you clarify?", "neg": ["What's the closest place to withdraw money?", "Where can I verify my identity?", "I just got my new card and tried using it and it was declined?", "I keep trying to make a payment, but it doesn't work.", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I notice that I have a card payment that's been cancelled.", "I did a money transaction and dont have a receipt", "There's a possibility that my card was compromised.", "Tell me how to delete my account.", "Someone else used my card to withdraw cash from an ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was made to pay a fee for making a transaction with card.", "pos": "Why is there a fee on a card payment?", "neg": ["How can I tell the source for my available funds?", "Where can I find the top up verification code?", "I need to get a disposable virtual card?", "I am unable to prove my identity", "Why can't I take $100 out", "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I am not recognized by the app.", "Why is the identity check involved?", "I seem to of forgotten my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee on a card payment?", "pos": "I received an extra charge for using the card. Why?", "neg": ["Do you hold money and if so, what currencies do you accept?", "Can I auto top if I'm low on funds?", "Can you tell me my code to get into the app?", "I haven't seen the cash yet from the cheque I deposited.", "How long does a European transfer take?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "Why is the exchange rate wrong for my cash withdrawal?", "How do I replace my card before it expires?", "how do the cards work?", "Can you help me activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged a fee for using my card on some purchases?", "pos": "I want to see what this fee is on my card payment.", "neg": ["IS there a fee to exchange currency?", "What does it mean when a cash withdrawal is pending?", "Can someone in the US have a card?", "Why hasn't my balance been updated from the check deposit I made?", "what is the time frame for transfers", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "How do i transfer something faster than normal?", "Some cash was withdrawn in the app, but I did not do it.", "Can I get a Visa from you?", "Is there a way to modify my details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are there fees for using a card?", "pos": "Why was there an extra charge because I used my card to pay?", "neg": ["Do you know when the withdrawal will show?", "I sent money to a person and they haven't received the payment yet.", "Card refund is not showing up in my statement.", "Can you tell me if I can track the card you sent me?", "I would like to know where my source of funds came from.", "Why do I see a random withdrawal in my app?", "I am not satisfied with your company.  Close my account.", "I have been waiting for my transfer, shouldn't it be here already?", "How can I setup automatic top-up?", "My topup got reverted. Please let me know if there is any issue in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there an extra charge because I used my card to pay?", "pos": "I want to see what this fee is on my card payment.", "neg": ["I was supposed to receive my new card by now, but it hasn't came in.", "I had to pay a pound more than I anticipated!", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "I can't get my actual card to work", "How do I activate a card?", "How do I edit my details?", "Why has my card been charged an extra pound?", "Why is it taking so long for a transfer to complete!", "Can I use my card wherever I want?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged and shouldn't have been charged when using my card!", "pos": "Why is there a charged fee for debit or credit card payment?", "neg": ["How long will my transfer be pending?", "It declined my transfer.", "How much is it to send out additional cards?", "Is there an auto top up feature?", "How long before I can see that my cash withdrawal has taken place?", "What do I need in regards to identification?", "How long does it take for a new card to ship?", "Where is my top-up verification code?", "A transfer to my account was denied.", "My cash withdrawal was declined.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an extra fee when paying with card?", "pos": "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["When I topped up the app reverted it.", "I need a new PIN number.", "How do I verify the top up?", "I thought I was going to receive more currency?", "How can I fix my contactless?", "What do I do to unblock my PIN?", "Set a new PIN please.", "What are the steps to change my PIN to something else?", "What needs to be provided for identity verification?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I payed with the card and there was an extra fee?", "pos": "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "neg": ["I lost my phone. What do I need to do?", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "Why is my refund not visible on my statement?", "I received a \"declined\" message when doing a transfer", "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "Why is there an identity check?", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "Why is there a direct debit payment on my statement that I didn't do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a fee and I don't know why", "pos": "I paid with my card and was charged extra", "neg": ["Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "It kept my cash", "Can I transfer money to my card via bank-transfer?", "I would like to get additional physical cards at this time", "Where is the top-up verification code located?", "Why has my top-up been denied?", "I just did a transfer, but don't see the money in my account. What's up?", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "I answered so many questions about my identity. Why do you need this info?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged a small fee to use my card?", "pos": "Why was the price higher when I paid with my card?", "neg": ["I was charged twice for the same thing.", "I haven't received my pin", "The transfer that I was trying to complete was declined. What was the cause?", "Why cant I transfer to my account?", "I do not see the card PIN anywhere?", "Where can I get my currencies exchanged?", "When will my top-up go through?", "Why was money taken for a transfer?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "I didn't see any reason why my transfer was declined. What gives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do i get charged a fee for using the card?", "pos": "I made a purchase with my card and I was charged a fee for using it", "neg": ["Is there a location where I can change my PIN?", "I did not get the right amount of cash from the ATM.", "There is a direct debit set up that I didn't create.", "Can I get a new card in China?", "how do i setup my apple pay", "What are the steps to change my PIN to something else?", "My payment has been cancelled", "Why won't the ATM let me withdraw money?", "If I need to top up with cash where should I look?", "I can't find how to top up my account with a check.  Where is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase with my card and I was charged a fee for using it", "pos": "I want to see what this fee is on my card payment.", "neg": ["What are the sources for the funds in my account?", "How do I find out my source of funds?", "The ATM machine would not give my card back", "Can you please assist me in Apple Pay, in getting Top Up to work?", "My PIN isn't working.", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "Please verify my top-up card", "Is there a way to set up an auto top-up?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received an extra charge for using the card. Why?", "pos": "tell me why I was charged more with my card?", "neg": ["I've transferred money into my account but the balance is the same", "If I need to cash foreign transfers, how does that work?", "Why was I charged for a cash withdrawal at the ATM?", "My ATM transaction was cancelled.", "Why did the app deny my top-up?", "I'm interested in getting a virtual card.  How do I get one?", "why was a extra fee added to my account for transfer ?", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "One of my payments was doubled", "You have declined my  payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "pos": "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "neg": ["I am required to make several disposable cards every day.", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "Why would I receive an error that my transfer isn't possible when I've done it before?", "Can I use a check to get gas?", "where can I see who sent me funds", "Am I allowed to use different currencies?", "Will it cost extra to add money to an international card?", "I need another card", "Will I get charged on a foreign currencies exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have charges now when you pay with a card?", "pos": "How did the extra charge on my card come in effect?", "neg": ["I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "I'm trying to use a cheque to top up", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "Are there any fees associated with receiving money?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "When will the transaction post to my account?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "How can I change the currency I'm exchanging from AUD to GBP?", "tell me how I can order my card.", "After a transfer, I see an extra fee.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a charged fee for debit or credit card payment?", "pos": "Can you explain why I am now getting charged a fee for using my card?", "neg": ["Is there a reason there's an extra fee on my statement?", "How long does it take to verify a person's identity?", "I want to start using my card.", "i need to add express delivery if that's an option", "I am having problems with my physical card.", "How much does it cost to make transfers?", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "I received my card. How do I link it to the app?", "Why did a transaction I made charge me $1?", "Is it free to send out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell my why I was charged a fee for using my card?", "pos": "A fee came along with me paying with card", "neg": ["What's the maximum amount I can top up my card with please?", "There is money missing from my account.", "When will my transfer post to my account?", "Why am I charged to get money from the ATM?", "How do I return something for a full refund?", "I would like to alter my personal details.", "I want to top up from my Apple Watch, can I?", "I was expecting my new card by now.", "My card has not been delivered yet and its been a week since I ordered it, please help", "I have lost my phone."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why I am now getting charged a fee for using my card?", "pos": "I was mistakenly charged a fee for using my card.", "neg": ["Can I change my pin at an atm?", "I should not have been charged a fee for cash withdrawal.", "Why has my card been charged an extra pound?", "When I tried to top up using my card, all of the money disappeared.", "I just checked my statement and saw a $1 charge, why is it there?", "Is there a reason my refund isn't showing on my statement?", "I would like to know where my source of funds came from.", "My app shows cash I didn't get.", "Can I transfer my payroll to the bank?", "How do I know if I will get my card, or if it is lost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had to pay a fee when buying items with my card.", "pos": "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["I don't know what this Direct Debit payment on my account is for.", "My contactless payments don't work.", "Why are you keeping my money from me by declining my card? What is going on?", "What is the strange cash withdrawal on my statement?", "I would like to know how much I can top-up.", "Its been several days and my cash withdrawal is still pending. Why?", "I had transferred some money but the balance hasn't changed.", "The transfer to my beneficiary has not gone through", "wheres my pin", "I am looking to transfer some money from my other bank account into this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for debit or credit card payment?", "pos": "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "neg": ["I see a charge of 1L I do not recognize on my statement", "When will a cash withdrawal show up?", "Why is there a direct debit payment on my statement that I didn't do?", "How can I cancel my transfer?", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "Is there a problem with the payment that I see is still pending?", "How many disposable cards can I have at one time?", "Where can I find how to change my name?", "I am being charged the wrong amount on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "pos": "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "neg": ["Do you charge extra for duplicate cards?", "Where do you export the cards to?", "What is the age limit?", "My app shows a payment I didn't make", "How do I stop fraud to my card?", "What should I do if I lost my phone?", "What do you need for the identity verification", "With this app, will I be able to exchange currency?", "How do I go about transferring money into my bank account?", "Please tell me, do you use Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How did the extra charge on my card come in effect?", "pos": "tell me why I was charged more with my card?", "neg": ["why is my top up failing", "please delete account", "I bought some things in the morning but the payment shows as pending", "I signed up, but don't have a PIN. Where can I find it?", "Can I have it by a certain date?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "I need another card", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Why was my transaction not approved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid with my card and was charged extra", "pos": "There was an extra fee when I paid with the card.", "neg": ["Do you support fiat currencies?", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "Will any ATM's decline my card?", "How can I receive a virtual card?", "Why have I been charged twice?", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Will the system automatically update once there is no more money left?", "Why hasn't my transaction arrived to my friend yet?", "Why did I get charged twice for the same thing", "Why is  my  top  up for  my  new account  not  instant"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was the price higher when I paid with my card?", "pos": "What are the reasons to be charged a fee on card payments?", "neg": ["Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "\nHow do I unblock my PIN?", "What fiat currencies are supported?", "I need assistance with activating my new card.", "Is there any type of fee for currency exchange?", "Where do I find my code to verify my top-up card?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "I can't activate my card?", "How can I find out why my transfer didn't go through?", "The exchange rate was incorrect for this item I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "pos": "I was charged a hidden fee when I paid with card.", "neg": ["In the app, I see a withdrawal I didn't make.", "Visa and MasterCard, can I get them both?", "How does my top-up got cancelled?", "I bough an item and the exchange rate was incorrect.", "I would like to alter my personal details.", "What is the longest a US transfer should take to appear in my account?", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "I got a message that my transfer was declined.", "I withdrew cash but it still shows as pending?", "How do I get my card into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "pos": "Why do some of my payments have fees?  I don't understand.", "neg": ["I can't log into my account because I lost my password", "Why isn't my top up showing?  Was the money reversed?", "Am I able to top up with this cheque I received?", "While abroad I got cash, and a wrong exchange rate was applied.", "Is my new card activated?", "Hi, I have an apple watch. How do I use it to top up my card?", "Is there a reason my new card hasn't arrived yet?", "I returned an item but don't see it on my account?", "What do I do if I cannot access the app?", "Cancelling a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee associated with card use?", "pos": "I was mistakenly charged a fee for using my card.", "neg": ["Are there any discounts in exchanging currencies frequently?", "Will my employer be able to pay me with this service", "Why is it required to verify my identity?", "Why is the exchange rate on my card wrong?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "What do I do to activate?", "I don't have a PIN at this point.", "Please help!  There was an extra fee when I got cash.", "what currencies can I receive my salary in with this?", "Will I be charged any fees if I want to add money with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the reasons to be charged a fee on card payments?", "pos": "I didn't know I was going to get charged to use my card.", "neg": ["Does the PIN come under separate cover?", "Cancel my transfer, please.", "How many disposable  cards are available per account?", "I live in the UK. Can I get a card?", "My new card isn't in my app, how do I get it in there?", "I need help with understanding why my card is not working.", "There is a payment with my card which i definitely did not do.", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "Where is the top-up verification code located?", "Why hasn't my account updated to reflect my current balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I shouldn't have been charged but I see a fee, why?", "pos": "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "neg": ["Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "Help me find the transfer that I did.", "Why was my transaction declined?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "i am not a premium customer but i want a virtual card, how do i get it", "How do I change my pin while traveling?", "Can you tell me where to find my top-up verification code?", "My top-up is not working. Why is that?", "Can you tell me why my pop-up is still pending?", "Is there a fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "pos": "A fee came along with me paying with card", "neg": ["I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "Why was my withdrawal declined", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "How do I get my card into the app?", "I made a payment but it's still pending", "My cash withdrawl has the wrong rate of exchange.", "What foreign exchange rate will I get?", "I think my transfer failed. What do I do now?", "Can I transfer using SWIFT?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was mistakenly charged a fee for using my card.", "pos": "A fee came along with me paying with card", "neg": ["My ATM withdrawal was cancelled", "Help me.  The passcode doesn't work.", "I would like to have assistance with activating my card.", "A transfer has to be cancelled.", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Who do I talk to for transactions debited twice?", "how do i track the moeney", "My purchases from this morning still have pending payments.", "top up google pay, is it possible?", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "pos": "I don't understand why I was charged an additional fee for this service. Can you clarify?", "neg": ["When does my transfer from the US arrive in my account?", "How can I investigate a missing refund?", "I'm not in the UK, but can I still get a card?", "Can I receive my card anywhere?", "I received a fee for obtaining cash, is this correct?", "What do I do to activate my new card?", "Why has my transfer been declined?", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "My cheque is slow to cash", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "pos": "I got charged for with a fee for paying with my card.", "neg": ["I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "My card was not accepted in a shop", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Is there a way to reset my PIN?", "When will my transfer move out of pending stage?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "Can I open an account for my offspring?", "how to get new card?", "Where is my virtual card located?", "How does a US resident go about acquiring a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to see what this fee is on my card payment.", "pos": "Why do some of my payments have fees?  I don't understand.", "neg": ["What can I do if I lost my card?", "Would I be able to use SWIFT transfers?", "I'm waiting on a top-up, its still pending", "Can you tell me why my transfer is pending still?", "Could you assist me in finding my lost card?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "I can't find my PIN anywhere.", "When does my transfer from the US arrive in my account?", "Why is the cash withdraw I made shown as pending?", "There is a fee for a transfer, please explain that to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "pos": "I was charged a hidden fee when I paid with card.", "neg": ["What methods are available for my friend to send me money?", "When are cards shipped?", "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Did I do something incorrectly? Where is my top-up?", "phone is gone, what should i do", "Could you please tell me your exchange rates?", "how can i add money from my amex card", "Do you offer SWIFT transfers?", "Can I get a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was an extra fee when I paid with the card.", "pos": "I didn't know I was going to get charged to use my card.", "neg": ["Where is my credit card that was to be mailed?", "I need a new card because the ATM took mine.", "What are the auto-top up policies?", "my identity hasn't been verified and i can't edit my details, what's next", "How do I get started when I get my card?", "I had to pay one pound more than the set price!", "Can I add money to my card automatically during a trip?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "I see a direct debit that isn't mine? How can I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "pos": "I was charged a hidden fee when I paid with card.", "neg": ["I accidentally made a payment to a wrong account. What should I do?", "My top-up hasn't gone through, what happened?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "I did not receive my purchase, how do I cancel it?", "Can you explain why my Google Pay Top isn't working?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "The ATM is messed up. It gave me less than I wanted.", "When traveling, is it possible for it to add money at specific time intervals?", "Which fiat currencies are supported?", "What is the minimum age required to open an account with your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A fee came along with me paying with card", "pos": "I was charged a hidden fee when I paid with card.", "neg": ["What are the steps to change my PIN to something else?", "Can my children have an account?", "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "How long will it take to refund me", "Why do we need to verify a top-up card?", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "Which fiat currencies are supported for holding and exchanging?", "What is the maximum for auto top-up?", "what is the age limit for opening a new account", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a hidden fee when I paid with card.", "pos": "I don't understand why I was charged an additional fee for this service. Can you clarify?", "neg": ["Can you tell me why I was declined from getting cash?", "What should I do if someone else used my card?", "My card hasn't been working when I try to use it.", "What needs to be done to activate and use a card?", "What do I do if I have been charged twice?", "What do I do to exchange currency?", "My card is needed soon", "How do I avoid a fee to use an ATM?", "I have duplicate charges for the same transaction", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't know I was going to get charged to use my card.", "pos": "Why, when paying with the card, was I charged an extra fee?", "neg": ["Which fiat currencies do you currently support? Will this change in this future?", "Why hasn't my balance been updated from the check deposit I made?", "why hasn't a transaction to a friend cleared yet?", "Is a physical card also available", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "My phone was taken yesterday, is there something that I need to do?", "When will it get delivered?", "I did a money transfer to my account and it is not showing there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why I was charged an additional fee for this service. Can you clarify?", "pos": "I got charged for with a fee for paying with my card.", "neg": ["I have my residency in the US, but I would love to get a card.", "What will happen after my card expires?", "There is not a refund in my statement.", "Why does top-up need to be verified?", "How long does the \"pending\" period of a transfer take?", "Whats the maximum disposable virtual cards?", "details need to be modified", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why, when paying with the card, was I charged an extra fee?", "pos": "I am angry that I got charged for using my card.", "neg": ["How are cash withdrawals pending?", "Can friends I have top-up my account?", "I can't recognise this Direct Debit payment.", "Explain the card PIN to me.", "Is there an age limit to when my child can use these services?", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Why am I having trouble withdrawing cash?", "My top-up hasn't happened yet.", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "What do I have to do to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged for with a fee for paying with my card.", "pos": "tell me why I was charged more with my card?", "neg": ["Where can I find the verification code for the top up card?", "Why is the exchange rate different on my recent purchase?", "I didn't enjoy my tutor session and want a refund back. How do I go about doing this?", "What US credit cards do you accept?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I should not have been charged a fee for cash withdrawal.", "Do you accept US credit cards?", "The cash abroad exchange rate is applied wrong.", "if im not using my account should i close it or just let it sit", "My friends would like to add to my account. What is the procedure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "tell me why I was charged more with my card?", "pos": "I am angry that I got charged for using my card.", "neg": ["Why use a disposable card?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "When can I use money sent to my account?", "Can I change my card PIN?", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "I've been charged an extra £1 and I don't know why", "I got a strange cash withdrawal in my statement", "I just got married and need to change my name on the account", "I get a \"decline\" message when doing a transfer", "I made a payment but the app gave the money back."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am angry that I got charged for using my card.", "pos": "Why do some of my payments have fees?  I don't understand.", "neg": ["I got less cash than what I specified for through the ATM.", "I bought an item and the exchange rate was wrong.", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "I got double charged!", "I didn't set up a direct debit payment on my account.", "this verifying the top up is annoying", "Why is my disposable card not working?", "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "I have an odd payment in my statement", "I sent money about 5 days ago and the recipient has not received the money yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't the transfer I made to a friend showing?", "pos": "I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?", "neg": ["My friends would like to add to my account. What is the procedure?", "What are my payment options?", "i put money on my card and i dont see it on the balance", "I have a payment in my statement that is off", "It has been a couple of hours but I do not see my balance updated, can you help?", "Can I use visa or mastercard with your service", "Will I be charged for exchanging foreign currencies?", "Why am I being charged for transferring money?", "Can you please tell me why I cant get money from the ATM?", "I was wrongfully charged one pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "pos": "the money i transferred didnt arrive", "neg": ["My card won't let me withdraw money.", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "What does a transfer cost?", "Can I track history on funds?", "I need a new card and I live in the United States.", "Why can't I use my beneficiary?", "How do I go about ordering another card?", "An overseas cash transfer did not work correctly", "the exchange rate on my payment was wrong", "How can I transfer money between accounts?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "neg": ["I want to hold and exchange fiat currencies, what can I use to do so?", "The cash abroad exchange rate is applied wrong.", "My card did not work at store.", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "I need to know what charges I will incur for using a European card for top up.", "Can I transfer my payroll to the bank?", "Why is  my balance not updated?", "i have tried everything to complete a transfer but can't, what should i do next", "How do I go about ordering a new bank card?", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "pos": "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "neg": ["Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "Why are my purchases from this morning still pending?", "My card is missing!  Help!", "What do I need to see my source of money?", "I still do not see the cash deposit in my account from last week. Why?", "Which cards and currencies are supported?", "Is there a few for exchanging foreign currencies?", "Please send me a disposable virtual card.", "How do I discontinue my account?", "why hasn't my virtual card arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer hasn't arrived", "pos": "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "neg": ["I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "The transfer to my account was not allowed.", "IS there a fee to exchange currency?", "Can third party fees affect a transfer?", "Can I exchange USD and GBP from the app?", "What is limit of disposable cards  I can make per day?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "To receive money are there charges?", "How old does one need to be?", "Where can I use my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?", "pos": "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "neg": ["is there a limit to top up", "When I got cash I was charged an extra fee!  Explain!", "Why did I only receive a partial amount of what I tried to withdraw?", "what currencies can I receive my salary in with this?", "My cheque is slow to cash", "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "The ATM did not give me as much cash as I requested.", "How can I cancel a transaction to a wrong account?", "I did not receive all of my cash back", "How do i transfer something faster than normal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my transaction completed?", "pos": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "neg": ["I received the wrong exchange rate for an item i bought.", "Can cards be dispatched on a specific date?", "Can I see the source of my available money?", "I only got $20 of the $100 that I attempted to withdraw.", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "What does pending mean on a cash withdrawal?", "How long will it be to get this new card?", "Do i have to top-up with my credit card before I can transfer?", "I have been charged a pound for something that appears on my statement", "I need to make several disposable cards per day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some cash and it didn't arrive", "pos": "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "neg": ["I can't see a refund for a return I completed recently.", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "Do you need my birthdate?", "Why is the cash transaction still showing as not completed?", "Is this app capable of exchanging currencies?", "How long does it take to verify a person's identity?", "How long will it take the money to appear in my account?", "I couldn't pay with card in a shop", "How can I change my address?", "can i get a card if I live in the usa?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "pos": "I do not know where the transaction is.", "neg": ["Why did you charge me extra when I withdrew cash?", "I reside in the US, but I want a card.", "Are there restrictions on disposable virtual cards?", "I used the wrong account.", "I have a direct debit I didn't make", "Your company is lame. Shut down all my account services right now.", "Editing my personal details", "In which countries does your app work", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "I no longer want this can i cancel my purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The recipient can not locate funds.", "pos": "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "neg": ["Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "Why am I being charged for withdrawing cash but haven't in the past?", "Do you think you're asking for too much information about me?", "Can you assist on apple watch top ups?", "There was an extra fee when I paid with the card.", "Can I keep using my card after it expires?", "I had a cheque deposited, but I don't see my money yet?", "Help! In the app there is a payment that I don't remember.", "How do I get extra physical cards?", "What caused my top-up to be returned?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "pos": "Why is my transfer taking so long to complete?", "neg": ["I am missing my refund.", "How many incorrect attempts cause card to be blocked?", "What is the extra fee on my statement?", "Are your cards supported in the EU?", "How do I dispute a debit that I didn't make?", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "When I tried to pay in a store my card din't work", "What currencies do you offer?", "My transfer still says pending", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and they haven't received the money I sent them.", "pos": "I sent some money and the account hasn't recived the transfer I made.", "neg": ["I withdrew cash and was charged", "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "The terminal I paid at wouldn't take my card. Is something wrong?", "Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.", "I was mistakenly charged a fee for using my card.", "how much does it cost to add money", "Can someone please tell me how much I can top-up?", "My refund is not here yet", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "Why can't I use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my son received the transfer I sent to him earlier?", "pos": "I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?", "neg": ["Can you tell me why I was charged $1 for a transaction?", "Do you limit my top-ups?", "i put money on my card and i dont see it on the balance", "Which flat currencies are supported for holding and exchange?", "Are their fee's for top ups?", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "Can top ups be done from an apple watch.", "what is the matter?", "Can I keep using my card after it expires?", "I'm using the app and I noticed a payment that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money to someone but they haven't gotten it yet", "pos": "I've been waiting since Friday, where is my money?", "neg": ["In my statement, there was an extra €1 fee", "I didnt get the correct exchange rate for getting cash", "My top up did not complete.", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "When can I expect delivery?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Can you explain the transfer fee that I was charged?", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "Why was my account assessed a fee?", "If I make a mistake can I cancel the transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money to a person and they haven't received the payment yet.", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["Cancelling a transaction", "Why do I have a transaction showing multiple times?", "What is the cost of a transfer?", "What do I have to do to activate my card?", "The amount of money I pushed at the atm machine did not come out of the machine.", "I don't think the exchange rate was right.", "How can I link the new card?", "How do I see the source of my money?", "Why did my card payment not work?", "Card delivery services? Where?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a payment, but the person I sent it to says they don't have it", "pos": "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "neg": ["I transferred money, why was charged for an extra fee?", "How do the foreign exchange rates work?", "I would like to know how my friend would be able to send me money", "When will I receive a transfer from europe?", "Why was I declined when I tried to get my money?", "I'm sure I have enough money so why didn't the store accept my card?", "Where is my money transfer?", "Can someone please explain to me where my source of funds came from?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "I made a purchase but never expected to see a fee charged for the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "pos": "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "neg": ["What is this fee for transferring money?", "Can you tell me where  can change my PIN?", "Do the disposable cards have restrictions?", "What went wrong with my transfer?", "Why can't I see my funds after I topped up?", "My card payment has been declined", "I think my card payment has been refunded", "I just noticed my transfer was declined and I don't know why. Can you help me?", "There is a direct debit that I didn't set up, what should I do?", "The ATM cancelled a transaction on me when I was trying to get some cash out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "pos": "my friend has not got the money I sent last week.", "neg": ["Is my card valid everywhere?", "Could you tell me the fiat currencies that you work with?", "I still haven't received my card in the mail", "I need to make a purchase online, where is my virtual card?", "Is there a way I can get a Visa card?", "I was charged multiple times for one purchase", "Editing my personal details", "need to verify source of funds", "Is it on purpose that my payment has been returned to my account?", "Can my children open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not received the completed transaction.", "pos": "I sent some money but the intended recipient says it hasn't arrived", "neg": ["Is the 1 pound charge I can see an error or an incorrect entry?", "How are foreign exchange rates determined?", "Do you support other currencies?", "Does a US transfer take long", "What happens if I deposit a cheque accidentally?", "How do I replace a card that's going to expire?", "Why have I received a rebate for my payment after a week?", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "I need to cancel a transaction.", "I need a second card on this account for my daughter."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?", "pos": "Why hasn't my friend received the transaction?", "neg": ["There are transactions that I don't recognize. What do I do if I think someone is using my card?", "What should I do if I want to get another card for someone in my family?", "I would like to link my card to my account.", "Why do I see an extra €1 charge on my statement?", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "How do I link the new card that I just got from you guys?", "I would like to have assistance with activating my card.", "A debit came through that I need to dispute.", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer taking so long to complete?", "pos": "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "neg": ["How is the current exchange rate?", "How do I use a check to top up?", "Why did my credit card get declined for top up?", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "Why is the refund not on my statement?", "Do you work in Greece?", "I do I top up from my Apple Watch?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "My top up hasn't gone through yet, why?", "Transaction showing up many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The money has not yet been placed in recipients account.", "pos": "The recipient doesn't see the money transaction I made", "neg": ["Is there a reason my top-up has been cancelled?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Why did I only receive this much currency?", "What's the process to receive a second card?", "Is my new bank card on the way and is there a way to track it?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "How long does a European transfer take?", "Can I get money out of any machine?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "I logged in wrong and am blocked, how do I log in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app isn't showing my transactions", "pos": "I am just waiting on the completion of the transaction.", "neg": ["My payment was terminated", "I want a refund on this.", "There are duplicate transactions on my account", "What should I do if I lost my phone?", "I can't find any option to top up with a cheque?", "Who do I talk to for transactions debited twice?", "After I deposited my cash, I still don't see it in my account.", "How do I access the option to top up?", "i need to proof my identity to you why and how?", "There was a direct debit from my account and I didn't authorise it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "pos": "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "neg": ["Where is the cash I deposited?", "On my transfer there was a \"decline\" message", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Does it cost me anything to top up my account via bank transfer?", "The exchange rate was not correct for the item I bought.", "What happens if I forget my PIN?", "My card needs to be activated asap", "Tell me how to renew my new card?", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "An incorrect exchange rate was applied to an item I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just sent money but the person I sent it to doesn't see it. What happened?", "pos": "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "neg": ["Do you support fiat currencies?", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "How much is the charge to top up via credit card?", "How soon will I get my card?", "Why was I charged a fee for withdrawing money?", "Can I add other people to my account, so they can top up?", "What can I do if my card still hasn't arrived after 2 weeks?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "I transferred money but the balance did not update."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?", "pos": "I'm still awaiting for the completion of the transaction.", "neg": ["I tried to make a transfer and it failed.", "I recently purchased something, and the exchange rate was wrong.", "What currencies can be exchanged in the app?", "The terminal I paid at wouldn't take my card. Is something wrong?", "why did my account decline a incoming transfer", "Help my prove my identity.", "I got less cash than what I specified for through the ATM.", "Someone might be using my card that is not me.", "Will you be adding more currencies in the future?", "What can you tell me about the card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash transaction isn't showing on my receipt", "pos": "Why didn't my friend's transaction arrive yet?", "neg": ["I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "need to know where money comes from", "What is the fee on my statement for?", "Is my credit card supported for top-ups?", "How do I fix a transaction to the wrong account?", "Can I use this app for both USD and GBP?", "Can I use my account before my Identity verification has passed?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Would I be able to use SWIFT transfers?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not know where the transaction is.", "pos": "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "neg": ["Why did my top up get pulled back out?", "My account was charged a fee. When did you start charging extra for card payments?", "I need to deposit my virtual card, how do i do that.", "I did not make this payment that I see in the App.", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "How do I transfer money into my account?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "Why is my app showing me taking money that I did not take out?", "Can you tell me when my card will arrive?", "Do I have to change my PIN at a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my friend not getting a transaction arrival yet?", "pos": "What do I do if I completed a money transfer but the recipient hasn't received it?", "neg": ["Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "I don't recognize a purchase that was made with my card.", "Can I auto top-up as much as I want?", "I have a charge for something I didn't buy.", "The card has suffered a security breach.", "There is a Direct Debit that looks suspicious.", "my money, where is it coming from?", "Do you have EUR currency available for me?", "Hoe do i use my credit card to transfer money?", "I would like for someone to tell me which fiat currencies that your company supports."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "pos": "Still waiting for transfer to be completed.", "neg": ["Is it possible that my card payment was reverted?", "Is there a charge for exchanging foreign currencies?", "Is topping up unlimited?", "Someone has taken my phone from my hotel room!", "I shouldn't be charged any fee for transferring .", "Can I unblock my pin using the app?", "Why was I charged a fee when making this transfer when I shouldn't have been?", "What do I need to do to cancel a transaction?", "How is top-up verified?", "What does it mean when a payment is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Money is not in recipients account.", "pos": "I transferred some money but it is not here yet", "neg": ["How do I complete the ID check?", "Tell me how to delete my account.", "I believe my top up is still pending", "Would it be possible to activate my card?", "Can I use a check to top up?", "Why is it I am charged an extra fee when I use the ATM?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "What are the fiat currencies used?", "Is there a way I can have a mastercard?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "pos": "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "neg": ["How will I know when I can use the auto top-up feature?", "What is limit of disposable cards  I can make per day?", "What's the procedure for getting a card?", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "Foreign currency rates were put in wrong at an ATM i used.", "I purchased something abroad but the exchange rate is incorrect.", "I'm wanting to get a Visa card today.", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "What are the reasons a beneficiary would be denied?", "My account transfer was blocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my last money transaction", "pos": "Still waiting for transfer to be completed.", "neg": ["Where do i verify a top-up card?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "Why has another fee been placed on my statement?", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Is it normal to see a fee for transferring money?", "Can I exchange currency to Europe?", "My card doesn't seem to work anymore", "My card will expire soon, When do I need to order a new one?", "Is it possible for me to give my daughter a second card for this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent some money but the intended recipient says it hasn't arrived", "pos": "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "neg": ["Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "What types of foreign money can be used with this service.?", "Will I have to pay extra to exchange money?", "Is there a top up fee?", "why do I have a pending payment?", "How long will it take to receive a virtual card?", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "Help!  My card is stolen.", "I'm dissatisfied with the service and would like to terminate the account.", "My card got charged twice for the same thing!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to receive my money from my transfer transaction?", "pos": "I dont see my reciept", "neg": ["Contactless payments need to be enabled for my card.", "I wanted to know about a pending dollar that is on my statement.", "Why is verification for my identity needed?", "the exchange rate is wrong from something I got in another country", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "Can I change my PIN without being physically present?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "Where would I order a virtual card?", "I made a cash deposit to my account but it is not there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "pos": "My transfer isn't in", "neg": ["Is my card broken? I can't get cash out of the ATM", "Someone else accessed my account and made a payment.", "Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "Does it matter which card I use", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "I need to know what your exchange rates are.", "Is there a transaction limit on a disposable card?", "I didn't get all the money I asked for", "Where is my card PIN?", "Why didn't I receive the right amount of cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money about 5 days ago and the recipient has not received the money yet.", "pos": "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "neg": ["What do you demand for identity verification?", "I was given less cash then I wanted.", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "Will I be charged a fee for a SEPA transfer?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "how do i find top up for cash deposit", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "What documents are required for proof of identity?", "I would like to use one of my cards for a family member. Is that allowed?", "How can a payment be declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "pos": "I am just waiting for the transaction to be completed.", "neg": ["My actual card isn't functioning.", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "Can I quickly send a transfer from China?  How long will it take?", "I need to transfer money to my account from another bank", "How can I top up my account with a cheque?", "how much does a card cost and why do you charge me", "If my card payment isn't working what do I do?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "My card must have used my card as there are some transactions that I haven't done myself.."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "pos": "How come my money hasn't shown up yet?", "neg": ["What do I need for the verification check?", "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "Can my PIN changed remotely without visiting a bank?", "Can you deliver the PIN separately?", "Why is it saying my card payment is declined when I made it?", "How do I use a card to top up?", "How come I was charged an extra fee when paying with the card?", "Can I add a card that I just found (again) to the app?", "How are exchange rates calculated at this bank?", "Could you please help me figure out why the seller has not received their money after I sent it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i accidentally entered in my retailers information, what should i do next", "pos": "how long does it take for a transfer to arrive", "neg": ["What flat currencies do you use for holding and exchanges.", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "How will I know what the exchange rate is?", "How long does it take to get my money", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "I got a new card and can't find where to link it.", "Is there a way to track the delivery of my card?", "Under what condition will my payment revert?", "Why is my card payment cancelled?", "i put money on my card and i dont see it on the balance"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "pos": "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "neg": ["How much extra will I be charged for exchanging foreign currency?", "I believe my exchange rate is incorrect", "Do you allow exchanges of EUR?", "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "I made a card payment, but it has been declined?", "I need a quick transfer from China.  How long would that take?", "Please could you give me a refund", "I was only given $20 after trying to withdraw $100", "I have money in a foreign account that I want to send to this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "pos": "I transferred some cash and it has not arrived yet.", "neg": ["What should I do if someone else used my card?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "How can I add money to my account from another account I have?", "What should I do if my passcode won't work?", "Why is there a charge when I took out money?", "i have used my card online before and wasn't charged, why am i charged now", "My top-up was rejected", "My pin needs unblocking, unblock it please?", "I want to start using my card.", "Which countries do you work with?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am worried that too much time has gone by for a transfer to be completed.", "pos": "How long should it take for a transfer to go through? I have been waiting a while.", "neg": ["Can you convert to EUR?", "You accepts my card?", "Why did you revert my top up?", "Someone is making transactions on my account, I think they took my card information.", "I was supposed to receive my new card by now, but it hasn't came in.", "is it just visa or can i also use mastercard?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Can I use this all over the world?", "I got a card, how do I get it in the app?", "Why wasn't my payment accepted by the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I completed a money transfer but the recipient hasn't received it?", "pos": "where has my transferred money gone?", "neg": ["What are the disposable card limits?", "Someone else accessed my account and made a payment.", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Am I allowed to transfer money to a beneficiary?", "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Why is allowance not being given to my beneficiary?", "Why is it required to verify my identity?", "I made a card payment but it didn't work. Why not?", "I need my card delivered as soon as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to check status as my friend hasn't got money I sent.", "pos": "When will I get my money? It's been too long.", "neg": ["I do not have my pin yet", "I want to get rid of the account, and delete personal information .", "Which currencies do you handle?", "There's a payment in the app that I didn't authorize.", "How do I verify my new card?", "There is no way for me to prove my identity.", "Where is a Mastercard ATM?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "No option to top up with a cheque ?", "what do I need to do if the ATM kept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money transaction can't be seen by the person I sent it to", "pos": "My transaction has not been received. When are you going to process it?", "neg": ["Can I top up with cash", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Seems like my card payment has been cancelled", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "I'm confused as to why my top-up did not go through.", "So, the card PIN?", "In the app, where do I find my card PIN?", "How do I go about getting an actual card?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "Can I use my account now, even though my identity verification has not gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.", "pos": "how long does it take to transfer money, my retailer is waiting", "neg": ["I can't find my card!  What should I do?", "Where do I activate my card?", "Will I be charged for transfers?", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "Why is my card payment still listed as pending?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "I transferred some money but the balance stayed the same.", "Will my friends be able to top up my account?", "How do I use my card if I lost my phone?", "There's a payment in the app that I didn't authorize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't the recepient of my money transaction see it?", "pos": "I am just waiting for the transaction to be completed.", "neg": ["Will it be possible to change from USD to GBP with this App?", "Why was my withdrawal requested cancelled by the ATM?", "I put some money in my account the other day but now its gone? Why is this?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "How do I withdraw money?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "How do I receive a disposable virtual card?", "The top up failed", "My identity isn't being accepted, what should I do?", "When will it get delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for the transfer to go through?", "pos": "I dont see my reciept", "neg": ["Why were there additional charges when I transferred funds?", "Is there a way to track the new card you sent me?", "What should I expect to be charged on a SEPA transfer?", "I am unable to use my top-up on the app. Could you explain this to me?", "What is your maximum top up limit per day?", "Google pay top up not working.", "How to verify top up card?", "I don't see a money transfer yet", "How do I verify my new card?", "Hi, would you please activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why doesn't the person I sent money to see that transfer yet?", "pos": "Why didn't my transfer get to the recipient?", "neg": ["I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "I did a transfer but the balance is the same.", "I want to change my PIN.", "What cards and currencies can I use?", "Is it possible to get a refund?", "Help! I need to transfer something to China.", "My top-up was reverted by the app.", "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "How can I get a refund for an item I purchased but has not yet arrived?", "Tell me how I can verify a card top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money and it didn't get there.", "pos": "My cash transaction isn't showing on my account", "neg": ["I see a direct debit transaction in the app that is not mine", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "Is there a specific date it can be delivered by?", "Why can I not make a transfer?", "What's the transfer time from Europe?", "I was not given the amount of cash I withdrew", "Help my activate my card.", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "When will it get delivered?", "I need a number of disposable cards everyday."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transaction I did to my friend hasn't arrived yet, why?", "pos": "Recipient has not received the money", "neg": ["There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "I didn't see any reason why my transfer was declined. What gives?", "I would like to know how to work out where my funds came from?", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "My actual card isn't functioning.", "I can't find the PIN.", "My top up may have been reverted", "What's the top-up limit?", "I have not been able to use this card.", "My marital status has change, I got to correct my name to reflect that."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "neg": ["how long will my cash withdrawal be pending for?", "Should my top up still be pending?", "How can I change my Rowlock ?", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "Is there a limit to the top-ups someone can do?", "It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?", "I lost track of my card", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "How to receive virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I have  to wait for my transaction to be completed?", "pos": "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "neg": ["When will I receive my card?", "Does it cost anything to transfer money for a top-up?", "What is the process for activating my new card?", "How to activate Google Pay for top up?", "How can I verify my top-up card?", "I paid two weeks ago and just got refunded", "Can I cancel a transfer I made", "I have a transfer that is pending.", "Can I possibly change my currency to another?", "What could the reason be that my payment card was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "pos": "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "neg": ["How does someone else top up my account", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?", "The card has suffered a security breach.", "There's a cash withdrawal that  didn't make that is showing up.", "Where can I use a disposable card?", "There is an extra small charge on my card! What do I do?", "How do I find out where my funds came from?", "How do I access the virtual card?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "I withdrew cash and was charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I get my money? It's been too long.", "pos": "Why hasn't the money transfer arrived yet?", "neg": ["I am overseas in China, can I get a replacement card?", "Do I need a disposable card?", "How do I deposit through bank transfer?", "What are the uses for disposable cards?", "Why were there additional charges when I transferred funds?", "Where can I find how to change my name?", "The exchange rate for my cash withdrawal was incorrect", "Please send my card as quickly as possible.", "why do i need to verify the top up?", "I need to update my phone number."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "pos": "how long does it take to transfer money, my retailer is waiting", "neg": ["What is a pending cash withdrawal?", "I haven't received my pin", "Is it possible to get a real card?", "How can I solve my issue with holding multiple currencies?", "How long does it take for pending transfer transactions to post?", "is there a limit on top ups", "Why has my top-up been denied?", "What can I do to track the card you sent me?", "Seems like my card payment has been cancelled", "Can topping up be automatic?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "pos": "how long does it take to transfer money, my retailer is waiting", "neg": ["My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "There is random cash in my account.", "What is the present state of the exchange rate?", "How to modify my details.", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "My PIN tries have run out. Now what?", "I'm going to cancel a purchase.", "Can another family member hold a card for this account in addition to mine?", "Why is there a payment I didn't do in my app?", "Can I top up using cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "pos": "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "neg": ["I need to refund my item, can you please help?", "Is there a fee for making a payment? If so, let me know why.", "I have not been able to use this card.", "Why can I not do a  transfer", "If I was travelling abroad, would I be able to hold currencies in euros?", "I did a transfer but the balance is the same.", "Is there a fee to get an actual card?", "My phone is missing or stolen.", "Will I be charged a fee for a SEPA transfer?", "Help! When will the card arrive at my home?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "pos": "Why hasn't a transaction I did to my friend arrived yet?", "neg": ["Why wasn't my card payment accepted?", "i tried to transfer cryptocurrency into my account but was denied", "Can you tell me why my card payment was cancelled?", "Is there a list of where I can use my card?", "there is a transfer pending.", "My cash withdrawal shows pending, why?", "I got cash abroad and the exchange rate applied is wrong", "I attempted to top up using my card, but now the money just disappeared?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "How do I go about unlocking a pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "pos": "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "neg": ["The exchange rate for the money I took out in a foreign country is wrong.", "For some reason my card payment didn't work", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "Does it cost me anything to top up my account via bank transfer?", "Where do I go to activate my card?", "How do I deactivate my account?", "Tell me where I can find the auto top up feature and a little bit about it please.", "I can't find the top-up card verification code."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the transaction I did to my friend arrived yet?", "pos": "The recipient doesn't see the money transaction I made", "neg": ["Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "I want to change my PIN - do I need to be in a bank?", "I lost my phone. What do I need to do?", "Can you tell my why my funds transfer did not work properly?", "I would like to know how much I can top-up.", "My refund is not here yet", "Is my new bank card on the way and is there a way to track it?", "I made a mistake and performed a transaction on the wrong account!", "What are the top up fees for using an European bank card?", "I was not distributed the correct amount of cash that I asked for"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I dont see my reciept", "pos": "My transfer didn't arrive to the recipient", "neg": ["Are there still fees for european top-ups?", "Why is a transaction still pending?", "I had the wrong exchange rate applied to some cash I got abroad.", "The App shows a fraudulent payment made on my account.", "What is the charge for sending out more cards?", "What could the reason be that my payment card was declined?", "Is top-up possible with Apple Pay?", "My card payment had the wrong exchange rate", "Can I have a Visa card?", "Are there any limits to were my card is accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "pos": "I transferred some cash and it has not arrived yet.", "neg": ["can i get a virtual card", "my money, where is it coming from?", "I noticed an extra pound charge?", "I need to see where my money came from.", "The refund doesn't show in my account", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "I wasn't charged the correct exchange rate for an item I purchased.", "I just have one additional card from the USA. Do you support that?", "I think I was wrongly charged in a recent transaction when I used my card.", "I was charged a transfer fee, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the transaction to my friend still pending?", "pos": "Why hasn't my friend's transaction arrive yet?", "neg": ["I would like to cancel my previous transaction", "my identity hasn't been verified and i can't edit my details, what's next", "Do you convert to Euro?", "I think there is a mistake.  I am being charged twice.", "where can I find the auto-top up option?", "Why was my cash withdrawal cancelled at the ATM?", "I'm unable to verify my identity", "Will I get Visa or MasterCard?", "ATM withdrawal not working.", "Why is the top-up I made still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money to my family last Friday but they don't have it.", "pos": "What is the length of a transaction completion?", "neg": ["can other people use the app to add money to my account", "The wrong exchange rate was applied to me while pulling out cash.", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "What currencies does google pay top up accept?", "What other fiat currencies can I use?", "Why are my transfers getting declined?", "Why did I not get my refund yet?", "Why is my transfer pending when I already made it?", "Is there a list of ATMs that take this card?", "Can I make an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason why a recipient might not see my money transaction", "pos": "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "neg": ["I believe that a card payment I made was cancelled.", "How much does it cost to get more cards?", "i havent got my card", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "I want to transfer money from another account into this one.", "Can I use the apple watch to make a top-up?", "Is there a charge for transfers?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "Report stolen card", "How do I check security settings on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "pos": "how long does it take to transfer money, my retailer is waiting", "neg": ["How will I know what the exchange rate is?", "Will be Apple Watch be able to let me top up?", "why do i need to verify the top up?", "Tell me if there is a limit to top-up.", "i dont recognise some of these transactions, i think someone has my card details", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "In the app, where do I find my card PIN?", "Why do you need verification for my identity?", "My card is about to expire.  Where do I get a new one.", "Can you explain the transfer fee that I was charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some cash and it has not arrived yet.", "pos": "I don't see the transaction I made to a friend on my account.", "neg": ["Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "I got married and need to change my name.", "Help!  I think my phone may be stolen or lost!", "Is there a  way to  get around fees", "How can I create another card linked to this account?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "What are my bank details so I can do a transfer?", "What should I do if my phone is lost or stolen?", "Do currency exchanges cost extra?", "How long will my payment be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "pos": "I'm still waiting for my transaction.", "neg": ["Where do I find my PIN for my new card?", "How do I top up using my Apple Watch?", "Why is there an unknown card payment?", "Is there a way to see where my money originally came from?", "My address is incorrect on my file.", "Do you offer services that hold money in different types of currency?", "There is a weird payment in my statement.", "I think someone stole my card because I can't find it.", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "What is the currency exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "pos": "where has my transferred money gone?", "neg": ["Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "Can I change my PIN without being physically present?", "Can someone else use my account if they have my phone?  I lost mine.", "Was I charged more than I should of been for a currency exchange?", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "How quickly can I transfer something to China?", "I deposited cash but it isn't showing up in my account", "Why was I charged for getting cash?", "Where do I get a disposable virtual card?", "Why is there an extra pound charge that is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer isn't in", "pos": "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "neg": ["How do I go about verifying my identity?", "There is a strange payment on my card.", "What caused my cash withdrawal to be declined?", "Can I get some help to get me card activated?", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "Why did you revert my top up?", "I am overseas in China, can I get a replacement card?", "Why would I need a disposable card?", "Do I need to add my salary?", "Is there a fee for sending additional cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still expecting the transaction to be finished", "pos": "why hasn't a transaction to a friend cleared yet?", "neg": ["There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "Why won't the machine accept my card anymore?", "What are the steps I should take to recover my swallowed card?", "What US credit cards do you accept?", "My card is expiring so how fast can I get a new one and how much will it be?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "When I was abroad the exchange rate for me was wrong.", "How do I request a disposable virtual card?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "Please explain to me how to know where my funds are from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "pos": "I sent a payment but it isn't showing up in the app", "neg": ["Why hasn't my card payment cleared yet?", "Does it cost extra to send out more than one card?", "I see a $1 charge in a transaction.", "My account balance has not updated to reflect my recent transfer.", "what are the steps to activate my card?", "Can I choose whether I receive a Visa or a Mastercard card?", "Why is there a charge for my transfer?", "I want to use my card. How do I activate it?", "I am being charged a pound out of nowhere. What is this?", "I have a strange transaction for £1 on my statement, what is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did the money transfer go?", "pos": "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "neg": ["My top up card needs verification and I don't know how to do it", "Is there a way to link the card i just got?", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "What should I do if my phone is lost or stolen?", "How can I check on the status of my new card?", "I was charged an incorrect exchange rate for a withdrawal.", "Is it ok for a friend to send me money?", "where do you find your exchange rates?", "I can't find the virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my transaction take?", "pos": "how long does it take to transfer money, my retailer is waiting", "neg": ["top up with credit card", "Can you tell me what this cash withdrawal is?", "Please tell me why I am having problems transferring to a beneficiary.", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "I added money to the card but the transaction didn't go through", "Why are there multiple transactions showing for one purchase?", "Can you tell me why my top-up failed?", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "I'm interested in learning more about product refunds.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am just waiting for the transaction to be completed.", "pos": "How long will it be  before the person I sent money to is able to see it?", "neg": ["A transfer could not be completed.", "How do I transfer money into my account?", "I have a top-up that's still pending and wanted to know about it.", "If I get a transfer from Europe, how long until it is in my account?", "There's a payment in the app I don't recognize.", "I made a deposit in the ATM and it has not cleared", "I am still awaiting the money I put into my account this morning.", "I need a list of currencies you accept for exchange.", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "Help! I've forgot my app passcode!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My recipient hasn't received the money", "pos": "why has a transaction to a friend been delayed?", "neg": ["Am I able to do top-ups with Google Pay?", "The currency exchange rate was wrong for a purchase I made.", "My card payment is being declined and I've tried several times.", "What forms of ID do you need for identity verification?", "Why is my transfer more expensive than I thought?", "What are the steps for my friend to send me money?", "Whats types of currency can I exchange?", "Are there cash machines where I can change my PIN?", "why do I have to show my ID", "How long will a transfer be pending for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting since Friday, where is my money?", "pos": "My friend says he hasn't received my transaction", "neg": ["This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "Does a discount apply if I exchange currencies frequently?", "Is the fee with my cash withdrawal a mistake?", "Is this open to residents of all countries?", "The correct exchange rate wasn't given to me for an item I purchased.", "If my card becomes expired what can I do?", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "Why would I be charged an extra fee while doing a transfer?", "The exchange rate was incorrect for this item I bought.", "I need an ATM right now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transaction taking so long to complete?", "pos": "I sent money to someone but they haven't gotten it, what's going on?", "neg": ["I didn't receive the correct exchange rate when I got cash.", "i need a refund right away but the funds aren't available in my account", "Is there a limit on making disposable cards?", "Can I have a mastercard?", "From which age can my kids use your service?", "where exactly does money come from", "Can you explain to me why a top up would be reverted?", "My card is missing.  Please help.", "I want a refund", "My bank app said that I got cash from an ATM, but that's a mistake."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my transaction been completed?", "pos": "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "neg": ["I was charge a fee that I wasn't told about", "What is a pending cash withdrawal?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "Why did I get charged a fee on my card?", "I think the exchange rate was incorrect.", "Your machine took my card. How do I get it back?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "What steps do I need to take to exchange currencies?", "I was needing you to see if the exchange rate is correct from when i got cash", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it taking so long for a transfer to complete!", "pos": "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "neg": ["Is there a auto top-up option?", "A transfer to my account was denied.", "How do you top-up using cash?", "I want to change my account details.", "Is it possible to use my apple watch for topping up?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "Why does my transfer say it is pending?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "When did you send me my new card?", "What do I do if there is a direct debit on my account that shouldn't be there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the money transfer arrived yet?", "pos": "I just did a money transaction but its not showing they received it", "neg": ["My top-up does not seem to have worked, what  went wrong?", "When do i get charged a fee for using the card?", "My card payments have stopped.", "I need to update my demographics.", "I don't know the code for the app.", "How do I get a real card?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Do you have charges now when you pay with a card?", "what is the limit for top-ups?", "My cards were stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transaction to a friend still hasn't shown up.", "pos": "My transaction has not been received. When are you going to process it?", "neg": ["Do you ship your cards anywhere?", "I believe my top up did not work.", "When will I get a new card when I order it, and how much will it cost.", "While getting cash, I was charged a fee.", "I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!", "I would like to know how exchange rates are calculated when transferring funds.", "I'm not sure why my card didn't work", "When will I recieve my new card?", "Is it possible to exchange currencies using the app?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "pos": "why hasn't a transaction to a friend cleared yet?", "neg": ["Are there virtual disposable cards?", "Why was I unable to complete my transfer?", "If my identy verifacation hasn't gone through can I use my account?", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "I have obtained the salary in GBP, will it need to be configured?", "I can not find my phone or it has been stolen.", "My card is not able to be activated how do I get it to work?", "I need to exchange some foreign currency. What's the charge for doing that?", "Seems like my transfer was declined how come?", "What can I expect if I use bank transfer to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a transaction to a friend take?", "pos": "I don't see the transaction I made to a friend on my account.", "neg": ["The amount of cash I received was not the full amount", "How soon do cards arrive after I order them?", "i havent got my card", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "The correct amount of cash was not received.", "Where can I find my fund information?", "My card never arrived.", "I deactivated my card but would like to reactivate it.", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "I was made to pay a fee for making a transaction with card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my friend's transaction arrive yet?", "pos": "How come my money hasn't shown up yet?", "neg": ["I didn't set up the direct debit I have", "What to do if my physical card is not working?", "Can you please explain to me why there is an extra €1 fee in my statement?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "What do I do if there is an electronic debit that is not correct?", "How do I get my card back quickly from a bank machine that it?", "After I got my cash, I found out my exchange rate was wrong.", "Do you send duplicate cards?", "How many currencies can I have?", "My disposable virtual card isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "pos": "What happens when I money transaction doesn't show up on the receiving side?", "neg": ["I don't see my top up in my wallet.", "I have a fee listed for a transfer.", "what amount of time does it take for a transfer to reflect and be available", "I must verify the source of my funds", "When will my deposit post to my account?", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "I tried to make a purchase in the store but my card was declined.", "Why is the payment on my card still pending?", "What's the earliest time to receive my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money but the recipient does not see the funds in their account?", "pos": "My money transaction hasn't arrived.", "neg": ["I need my PIN unlocked.", "Tell me about verifying top-up", "My card no longer works.", "I would like to change my name after marriage.", "My card payment has been declined, why?", "What's the process for exchanges?", "For some reason, I'm unable to transfer funds.", "How many cards am I allowed?", "Why am I being charged a hidden fee?", "What countries do you operate in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money but it hasn't arrived.", "pos": "My friend says he hasn't received my transaction", "neg": ["Can somebody else top up my account?", "I am still waiting for the cash to be returned from a cheque I deposited!", "Why i'm I being charged an extra pound", "Why does a cash withdrawal show as pending?", "When will my balance reflect a deposit?", "I want to change my PIN.", "Do you receive SWIFT transfers?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "I need my PIN unlocked.", "What do I do if my phone is stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Recipient has not received the money", "pos": "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "neg": ["My balance doesn't include my latest transfer", "How many years old do I have to be?", "I tried to transfer but it was declined", "My card payment has not been withdrawn from my account", "I just got my new card and tried using it and it was declined?", "I withdraw money abroad but I didn't get the right amount.", "is there a charge on withdrawals?", "Its been 3 days, How long will my transfer take to get to my wallet?", "Is the PIN separately delivered?", "Can I auto top up multiple times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer has not arrived.", "pos": "When will the transaction be done?", "neg": ["I paid with my card and was charged extra", "Why haven't I received my new card yet?", "Is it possible to top up by card?", "Are there virtual disposable cards?", "ATM apparently not working?  Couldn't access funds in my account?", "Will I get Visa or MasterCard?", "What do I need to do to verify my funds?", "There's an error with the rate that is charged.", "Why am I being charged for transfers? Are they not free?", "My card still hasn't arrived after two weeks, now what?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When are you going to transfer the money?", "pos": "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "neg": ["Why were there additional charges when I transferred funds?", "It looks like a payment I've made hasn't made it through yet.", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "Why do you ask for top-up verification?", "My new card came in.  How do I activate?", "My top up is incomplete.", "How can I change my PIN even though I'm out of the country in Austria at the moment?", "Card activation is not working. What do i do?", "Are their fee's for top ups?", "What's the wait time for European transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "pos": "How can I the person see my money transaction?", "neg": ["Why are there additional fees for transfers?", "Do all businesses take this card?", "What countries have access to this service.", "who can put money in my account?", "My payment's stuck on pending.", "What do I do when I get close to the expiration date of my card?", "How would I be able to make changes to my personal details?", "I refilled my account balance but got an error message.", "I just saw a fee on my account. When do these get charged?", "I am looking to transfer some money from my other bank account into this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't the recipient seeing the transaction? I just sent the money.", "pos": "I transferred money and it hasn't come yet", "neg": ["I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "There was an extra fee when I paid with the card.", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "Where in the app do I link a new card?", "Someone else might be using my card without my permission.", "I cannot try my PIN anymore.", "I have a question regarding the PIN of the card?", "Is there a disposable virtual card?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still awaiting for the completion of the transaction.", "pos": "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "neg": ["My account is showing a double charge.", "What ATM accepts Mastercard?", "Show me where I can see the PIN?", "Seems like my top-up has not gone through", "Where is my credit card that was to be mailed?", "What exchange rates do you use?", "Is it ok for a friend to send me money?", "I was charged an extra pound for no reason. Why is that?", "Are there any top-up limits involved?", "My card wants to be topped what do you guys support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "pos": "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "neg": ["Problems with my top up", "I would like to know if you use Visa or Mastercard.", "Where do I go to see the source of my available money?", "It's been some time since refilled the top-up.", "Can I track history on funds?", "For the identity check, do I need any kind of documentation?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "My card don't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the time for a transfer?", "pos": "How long will it be  before the person I sent money to is able to see it?", "neg": ["How do I change my AUD into GBP?", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "I need to know what your exchange rates are.", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "The $1.00 has still not been reverted as indicated in the previous email.", "Tell me where I can find the auto top up feature and a little bit about it please.", "Are there specific ATM's I can use with this card?", "my cash balance less than what I thought", "If I top up by card, what options do I have re: currency and card type?", "Are EUR exchanges acceptable?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the length of a transaction completion?", "pos": "How can I the person see my money transaction?", "neg": ["What do I have to do to change my pin?", "Please tell me, do you use Visa or Mastercard?", "How much would I be charged for a transfer?", "Why was I blocked from withdrawing from the ATM?", "Does it cost anything to do currency exchanges?", "Is it possible to access my phone from the hotel/", "Why does the same transaction appear multiple times?", "My account seems a bit off and getting weird charges.", "What do I do if my card was stolen.", "Do you do business in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money and it hasn't come yet", "pos": "I sent some money and the account hasn't recived the transfer I made.", "neg": ["I was unable to transfer to another account.", "How to receive the actual card", "I got this stupid fee after taking cash out, why?", "Can you help me get Top Up to work in the Apple Pay function?", "I need to get a card, but I live in the US.", "card is being used by someone else", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "If my salary is in GBP, do I need to do something?", "It says the transfer wasn't accepted.", "There is a fee from a transfer that is not supposed to be here!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My friend says he hasn't received my transaction", "pos": "why has a transaction to a friend been delayed?", "neg": ["If my card is going to expire this month, do I need to order a new one?", "How can I reset my darned PIN number?", "What are the steps for changing my passcode?", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "How high is the exchange fee?", "The service here is horrible, I want to delete my account.", "How can I find out why my transfer didn't go through?", "Can I use visa or mastercard with your service", "My card hasn't been working when I try to use it.", "How does your app transfer the money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "pos": "I tried to transfer some money and it hasn't done it yet - what's going on?", "neg": ["the bank transfer was declined", "I paid two weeks ago and just got refunded", "I haven't received my pin", "I deposited a check, but haven't received the funds for it.", "I want to stop my account", "Where is my money that I transfered?!", "Is there a charge for getting my money?", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "My accounts been charged a payment for something I didn't make.", "I didn't withdraw the amount of cash that is showing up in the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "neg": ["why was i charged a fee to transfer", "What fiat currencies do you support?", "Do you have the option for a disposable virtual card?", "My app says that I'm not verified.", "I need to change my name, since i just got married", "My card needs to be topped up.", "I can't use my card for anything", "I have lost my credit card in the ATM!", "What are the top-up fees for my card?", "Are you only able to get a card if you're in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money and the recipient has not received their money after two weeks.", "pos": "How long will it take for my transfer to arrive?", "neg": ["I just checked my statement and saw a $1 charge, why is it there?", "Any charges applicable for new card?", "The ATM didn't give me the full requested amount", "Please tell me how I verify my identity.", "Where can I find the top up verification code?", "Please explain the exchange rates.", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "I'd like to know what the foreign exchange rate will be.", "The exchange rate was different when I got cash", "I would like open a second card for my daughter, how can you assist me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "pos": "My transfer didn't arrive to the recipient", "neg": ["I cannot seem to buy something online with my card? the payment comes back, what's going on?", "Is it normal to get charged extra when i use my card?", "Why was I declined when I tried to get my money?", "Why was my transfer request decline?", "Can exchanged be made to EUR?", "Do I need to re-apply to order a new card when my old one's about to expire?", "there is money in my account that i didnt put there", "Do you have any top-up limits?", "How much do you charge for exchange rates?", "Why is my ATM cash withdrawal not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the funds not transfer to another recipient?", "pos": "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "neg": ["I was charged too many times for one transaction.", "i put in money for vacation and its not showing. i need that money today, how long will it take", "Why do you need verification for my identity?", "I have a new phone number and need to edit my contact information.", "I need to update my demographics.", "I tried withdrawing money in another country and the exchange rate was wrong.", "My cash withdrawal was declined.  Why?", "Where can the cards be delivered?", "Can you please tell me why my cash withdrawal is still pending?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't arrived yet a transaction I did to my friend?", "pos": "the money i transferred didnt arrive", "neg": ["How does a bank transfer for topping my account work?", "In my app, a direct debit payment I didn't do shows in my app", "are you sending me my card?", "want a new card what are the fees", "How does one send me money?", "I can't do the verification.", "A payment on my statement is wrong.", "The fee charged when I changed rubles into British pounds was too much.", "Today I was out eating and my card was declined. Why's that?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "pos": "I sent money to someone but they haven't gotten it, what's going on?", "neg": ["I'm still waiting on my new card to be delivered!", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "A direct debit appears in the app but I didn't authorize it.", "How long do I need to wait to see an update after I make a bank transfer?", "How can I get a refund for an item I purchased but has not yet arrived?", "Can I use my account now, even though my identity verification has not gone through yet?", "Yesterday I had my phone stolen.  Please advise what I should do.", "How can I choose between Visa and Mastercard?", "What are the auto top-up policies?", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't the person I sent the money transfer to see it?", "pos": "How come my money hasn't shown up yet?", "neg": ["Do physical cards cost money?", "How much can I withdrawal in one month without incurring fees?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "Can i make several disposable cardsper day?", "When will my transfer post to my account?", "I made a mistake and did a transaction to a wrong account, can I cancel?", "How much could I top up?", "How much is the charge to top up via credit card?", "what is the matter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Still waiting for transfer to be completed.", "pos": "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "neg": ["I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "I need to know what flat currencies you support for holding and exchange.", "My phone has been stolen.", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "I tried to withdraw cash and got declined, why is that?", "Why can't I get cash out?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "Where is the verification code display?", "My card isn't working at all. What happened?", "Why was I unable to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the money i transferred didnt arrive", "pos": "Why hasn't a transaction I did to my friend arrived yet?", "neg": ["What ATMs will allow me to change my PIN?", "Will there be a charge when money is added to my account?", "I need to get hold of a physical card?", "What is the process for activating my new card?", "I lost my phone and need help so someone doesn't access my account.", "Why am I not able to get cash from the ATM?", "How do I use a check to top up?", "My transfer is pending too long.", "I just got my new card, how do I activate it?", "Do I need to verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "pos": "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "neg": ["Why didn't I get the amount I requested at the ATM?", "Can I use my card at an ATM?", "If my phone was stolen, do I need to do anything?", "What are the countries you support.", "Do you know why my card payment has been declined?", "How many purchases can I make with one disposable card?", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "How can I verify the top-up card?", "What are the steps for the identity checks?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I the person see my money transaction?", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["My payment was cancelled", "Why do I have a transaction showing multiple times?", "Does google play offer the service to Top up?", "I must change my address.", "I lost my wallet and all my cards were in it.", "Are physical card available?", "What is the most that I can top-up to a card?", "My card payment won't work.", "I dont have a pin", "What currency can I use to pay for a top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does it take for a transfer to arrive", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "neg": ["Do you offer SWIFT transfers?", "Using international ATMs messes up the exchange rate.", "Where is the PIN number found?", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "What limits are there on the virtual cards?", "I do not need GBP, I need AUD, how do I convert it?", "Would I need to pay extra for currency exchanges?", "Please help me get a refund?", "What currencies do you offer?", "I want to close my account & I will never do business with you again."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money to someone but they haven't gotten it, what's going on?", "pos": "Why hasn't the transaction I did to my friend arrive yet?", "neg": ["I got charged twice with a duplicate card. How do I resolve this?", "Can I get my money back on an item?", "Which ATMs accept this bill of fare ?", "My app says that I'm not verified.", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "What is the present state of the exchange rate?", "Why has my payment been reversed?", "What is the identity check for?", "I left my phone at the hotel.", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "pos": "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "neg": ["is it ok if i use both visa and mastercard", "My account was charged a fee. When did you start charging extra for card payments?", "How do I replace my card?", "Can I keep using my card after it expires?", "Do you have any age limit?", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "I need to verify the source of funds.", "Where do I look for cash top up?", "you got the exchange rate wrong for my cash withdrawal", "How long will this take to get to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens when I money transaction doesn't show up on the receiving side?", "pos": "I sent some money and the account hasn't recived the transfer I made.", "neg": ["My refund isn't showing up", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "Show me how to activate my card", "I want this fee reversed from my account.", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "How can I link my bank to my top up account?", "Needed gas, been delayed for half an hour.Please fix it!", "I found my card! Can I link it back into the app?", "Can I get my money back on an item?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my friend received the money i sent them yet?", "pos": "I did a money transaction and the recipient doesn't see it", "neg": ["It's only been a few weeks my my top-up got cancelled", "I'd like to get another card", "How can I change currency type?", "Can someone assist me with explaining how I can unblock my pin?", "I think my passcode was changed", "I hate this company! Can you delete my account?", "My card must have used my card as there are some transactions that I haven't done myself..", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "What amount can I top-up?", "I am still waiting for a transfer I did"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a payment but it isn't showing up in the app", "pos": "Why hasn't the transaction I did to my friend arrive yet?", "neg": ["I'm wanting to get a Visa card today.", "Why is it saying I have a pending payment?", "In what increments can I top-up my card?", "How long do I have to wait for a US transfer?", "What do I do if I already had a card with you guys?", "can i deposit a check here?", "How long will it take for my money to be deposited?", "Can I use this card at any ATM?", "A transaction on my card shows as pending.", "Seems like my top up has been cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where has my transferred money gone?", "pos": "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "neg": ["Can I use my account before my Identity verification has passed?", "I would like to dispute a direct debit transaction", "When is a payment I made with my card going to clear>", "Is a physical charge extra", "I'm panicking!  I lost my card!  Help!", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I'm not sure how to provide my identity.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "make my account go away", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash transaction isn't showing on my account", "pos": "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "neg": ["There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "What do I do after the ATM takes my card.", "Where do you need to live to receive card", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "What do I do if I already had a card with you guys?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "Can I track the card that you sent me in the mail?", "How fast can I transfer something from China?", "What is the identity check for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer didn't arrive to the recipient", "pos": "I am just waiting on the completion of the transaction.", "neg": ["how do i avoid charges in the future", "I have an unusual payment in my statement", "Why is my identification required?", "Whats the max I can top up", "My top-up is taking a very long time to complete.", "What are the rules for a top-up?", "You shorted me money when I tried to make a withdrawal.", "Are there any restrictions for the disposable cards that I need to be aware of?", "My card won't let me withdraw money.", "I have been waiting for my transfer, shouldn't it be here already?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received money from a transfer?", "pos": "I did a money transaction and dont have a receipt", "neg": ["I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "Would I be charged any fees if I added money to my account using an international card?", "If I add money with an international card, are there any fees?", "How do I dispute a debit that I didn't make?", "Are there any top-up limits involved?", "Will I be charged for a top off transfer?", "Where do I go to unblock my PIN?", "IS there anywhere that a card cannot be delivered?", "How do you come up with your exchange rate", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "wheres my money receipt", "pos": "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "neg": ["I deposited a cheque a week ago but have yet to receive the cash.", "My card payment has been declined, why?", "I did a transfer but it is still pending.", "How do I find my PIN?", "My ATM withdrawal was declined.", "I made a purchase with my card and I was charged a fee for using it", "How do I start auto top up?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "Why was I charged a fee? I thought shopping was free?", "I got my American Express in Apple Pay, why is top up not working on my device?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "pos": "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "neg": ["It looks like my top-up was cancelled", "What do I have to do to cancel a transfer?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "Do I need to do anything? My phone was stolen yesterday.", "How can I change my name because I just got married?", "There is a direct debit payment that I did not make.", "There is a repeat charge for the same item", "How fast are transfers from Europe?", "Why can't I get cash out?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't a transaction I did to my friend arrived yet?", "pos": "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "neg": ["Why are top-ups being verified?", "The app doesn't believe that I am myself", "Can it add money every so often automatically while I travel?", "I have a US credit card, will you accept it?", "Is there a limit on the number of times I can use a disposable card?", "What are the age requirements for service?", "What fiat currencies can I use for holding and exchanging?", "Does the fee for exchange change?", "How much can I withdrawal in one month without incurring fees?", "Why do you guys need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am just waiting on the completion of the transaction.", "pos": "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "neg": ["Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "what is source of my money", "I attemped a transfer and it didn't go through.", "What do I do if I see a transaction on my card that I don't recall making?", "Can I reset the passcode?", "I need to cancel a transaction on my debit card.", "I did a bank transfer and my balance isn't current.", "How old do my kids need to be to open an account?", "Where do I go to edit my personal details on my account?", "i noticed that the funds were returned to my bank account. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "pos": "How long will it take for my transfer to arrive?", "neg": ["My transaction from earlier needs to be reversed.", "I see my transfer was declined.", "Can I choose between Visa or MasterCard?", "Who do I make a check out to if I want to top off my account?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "I was unable to transfer to another account.", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "Why did my top-up not get approved this time?", "What is this extra fee?", "I made a cash withdrawal at an ATM but it still says pending in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "pos": "I tried to transfer some money and it hasn't done it yet - what's going on?", "neg": ["I am missing my refund.", "How long should it take for my top-up to finish? I've been waiting a while.", "How can I tell if an AMT will take this card?", "I withdrew cash abroad and the exchange rate applied is wrong.", "I am trying to find out how to exchange currency X with currency Y.", "I want to get a Visa card", "What is the verification code for my top up card?", "Why do i have to verify my top-up card?", "What can I use to receive my salary?", "Physical cards are what I need more of"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "pos": "I transferred some money but it is not here yet", "neg": ["What is your age limit?", "Why would you cancel my transfer?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "Weird Direct Debit payment", "Will you accept my credit card?", "Why didn't the ATM give me all my money", "The exchange rate is incorrect for my cash withdrawal transaction.", "I have used all my PIN tries, what now?", "on my statement there is a payment that I don't recognise", "After I used my card I saw I was charged a fee for using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see the transaction I made to a friend on my account.", "pos": "I transferred some money but it is not here yet", "neg": ["Seems like my top-up has not gone through", "When my card expires what is the cost of a replacement and how fast?", "The activation process for my card isn't working.", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "i tried using a virtual card for a hotel but it didn't work, why not", "How do I receive a virtual card?", "Are there any limits to were my card is accepted?", "Can you help me activate my card", "Hurry and refund me, I am waiting", "Where do I go to add a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The recipient doesn't see the money transaction I made", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["I was declined a transfer", "Why can't I use this beneficiary?", "What top up charges are there for US cards?", "Can I use your services without access to the app?", "I would like to know more about what a disposable virtual card is?", "How would I top up with a cheque?", "What is the highest amount of top ups I'm allowed?", "I got charged fees for withdrawing cash!", "how much is the fee for topping by card", "My disposable virtual card isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my friend's transaction arrive yet?", "pos": "why has a transaction to a friend been delayed?", "neg": ["Can you please help me in canceling my order.", "Why do I have a strange payment on my statement?", "What currencies are available for my use in holding and exchange?", "I was charged for using my card?", "Why is there a fee on a card payment?", "I would like to know the countries you are offer services in?", "Is there anything to do because my phone was stolen?", "I'd like more info on getting a virtual card.", "My card is almost expired.  How fast will I get a new one and what is the cost?", "Can I exchange currency for different types?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a money transaction and the recipient doesn't see it", "pos": "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "neg": ["Help! I made a transfer in error and need to cancel it before it's complete!", "There is an extra small charge on my card! What do I do?", "can i use both visa and mastercard", "what documentation do I need for the identity check?", "Do you issue cards for someone living in the US?", "I couldn't complete card activation.", "How many ATMs will take this card?", "Do you allow currency exchanges?", "I would like to get your card in EU. Is that possible?", "Where do I need to go to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for my transaction.", "pos": "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "neg": ["Can I change my pin through the app?", "What currencies can be used for top up?", "There is a payment made with my card that I don't recognize at all.", "Top up my card please, which y'all support?", "Can I top up with Google Pay?", "I have transferred some money but the balance hasn't changed", "Why are you charging me fees for using my card?", "I would like to transfer money from my checking account to my savings account.", "How long does it take for a payment to change from pending?", "Why have I been charged a fee for cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my transaction arrived to my friend yet?", "pos": "why hasn't a transaction to a friend cleared yet?", "neg": ["I did not get my virtual card yet, Why?", "Why am i being double charged for something?", "Is there a reason that my transfer failed?", "How come my card payment has been declined?", "I have never been charged a card payment fee before. Why did this change?", "Do you have a limit for someone's age?", "How is an exchange rate calculated?", "I had everything lined up to make a transfer, and then it rejected it.", "Do you charge a fee on currency exchange?", "What documents do you need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when will my transfer arrive", "pos": "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "neg": ["I can't find my card, it is lost.", "Transfer was declined, could not complete request.", "I just had a look at my statement. Why have I been changed for using the ATM?", "I want a disposable virtual card, how do I do that?", "The cheque I deposited isn't showing in my account", "Why am I charged an extra fee on my card?", "HELP! I tried to get cash and it gave me some, but not the right amount!", "I purchased this item and would like a refund", "I made a transaction this morning but I need to revert it now.", "Please tell me how I can receive a physical card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the transaction be done?", "pos": "How come my money hasn't shown up yet?", "neg": ["Why was my withdrawal declined", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "Can I use my card for online payments?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "When I went to $100, all the machine would give me was $20.", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "Can you please tell me why I was charged an extra fee on my transfer?", "Will I be charged for a top off transfer?", "How do I fill out the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a money transaction and dont have a receipt", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "how much for topping up by card?", "Can I top off with a debit card?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "Some cash shows up on my app.", "I going to be traveling, can I set up auto top-up if I run low on money?", "Can I use this app to exchange between dollars and pounds?", "My card is lost!  Please help me!", "What is the maximum transactions I can use on a disposable card?", "I have the funds, why can I not use my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does it take to transfer money, my retailer is waiting", "pos": "My money transaction hasn't arrived.", "neg": ["is it just visa or can i also use mastercard?", "Instructions for activating card", "Will I be charged for exchanging foreign currencies?", "Can exchanged be made to EUR?", "Why was I charged more than I should have been?", "Someone must have found my card details as I don't recognize these transactions.", "Can I top off with a debit card?", "Is there a daily auto top-up limit?", "Will I get charged fees when I add money with an international card?", "I don't know where a direct debit payment came from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "pos": "I tried to transfer some money and it hasn't done it yet - what's going on?", "neg": ["I am not sure but someone else might be using my card", "My card is about to expire. Do I have to go to a branch to order a new card?", "My transfer didn't work how come?", "What is the refund procedure?", "How long does it take for a transfer to reach my account?", "I moved and need to change my address.", "I see a direct debit that isn't mine? How can I get my money back?", "When do I get my card PIN?", "i need to know about exchange rates", "How do I return something for a full refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money transaction hasn't arrived.", "pos": "How long will it be  before the person I sent money to is able to see it?", "neg": ["My salary is deposited in GBP. Do I need to choose the currency?", "Please help me.  My disposable virtual card won't work right.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Why is there a charge for $1 on my account?", "Is a tracking number available for the card that was just sent?", "How do I contact customer support about my declined transfer?", "Can I receive payment in another currency?", "I want to transfer money from another account into this one.", "Someone stole my card!", "WHAT IS THE SOLUTION OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "pos": "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "neg": ["Where can I sign up for a virtual card?", "Why didn't my top up work?", "Is there a limit to my top-up?", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "Where can I order a card when I am in China?", "I couldn't make a transfer", "The app reverted the payment I made.", "What currencies can I use to top up my account?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I need help fixing my contactless. It's not working anywhere I go today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why hasn't a transaction to a friend cleared yet?", "pos": "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "neg": ["Why is my refund not showing up on the statement?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "My payment was put back, I think.", "auto-top up option can be found where?", "I am having problems with a top-up.", "How long will it take for my payment to go through?", "I used my card top-up but all of the money is missing.", "why do I have to show my ID", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "What types of currencies do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm waiting for my transaction to complete.", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["is there a way to see where funds come from", "I received duplicate charges.", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "In which stores can I shop with this card?", "Why did I not get the amount I specified at the ATM?", "Can you tell me where to go to get a disposable virtual card?", "How soon will my balance be updated to reflect my transfer?", "What countries do your accounts support?", "Looking at my statement I see that I was double charged for a payment I made.", "My cash withdrawal was declined.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "pos": "My transaction has not been received. When are you going to process it?", "neg": ["I cannot find my phone, what should I do?", "Can I transfer my salary onto here?", "I couldn't complete card activation.", "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "I bought something and now I want a refund.", "What exchange rates do you use?", "Can I change my pin at ATMs?  If so, what ones?", "Can I wait for you to send me a new card when mine's about to expire?", "I might have been charged on my debit statement by fraud.", "The app does not recognize who I am."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "pos": "My transaction has not been received. When are you going to process it?", "neg": ["Do you support direct deposits from my employer?", "Please tell me why I was charged additionally when I used the card.", "Why is my top-up showing as cancelled?", "Can i use this card at any store?", "Give me a refund", "Please help me.  My card is missing.", "Can I use visa or mastercard with your service", "I need to do a card activation.", "Is there anything to do because my phone was stolen?", "I used my card to top-up but the money is gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my friend has not got the money I sent last week.", "pos": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "neg": ["There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "How can I update my details since I moved?", "i would like to top up with check", "need to know where money comes from", "There's a possibility that my card was compromised.", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "Can you tell me why my transfer is pending still?", "Did I not get my refund? I don't see it.", "What do I need for the identity verification?", "I'm waiting for a transfer from the US, how much longer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "pos": "Why hasn't my friend received the transaction?", "neg": ["Why can't a beneficiary receive a money transfer from me?", "Verifying top-up cards necessary?", "I forgot my PIN and now it is blocked.", "My order hasn't shown up yet, what can I do?", "How long does it take for my physical card to be delivered.", "My money transfer has not happened yet", "Will I be charged to top off my account?", "I thought I lost my card but I found it today, so I would like to reactivate it.", "What do I need to know about topping up?", "I was using a foreign currecy to make a payment and the applied the wrong rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just did a money transaction but its not showing they received it", "pos": "Why didn't my transfer get to the recipient?", "neg": ["I am adding money, what currencies do you accept to do this?", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "Why didn't my card payment work?", "What is the formula for your exchange rate?", "How many transactions can be made with a disposable card?", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "I am not satisfied with your company.  Close my account.", "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "Why is my card payment pending?", "What is the maximum I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should it take for a transfer to go through? I have been waiting a while.", "pos": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "neg": ["Why is there a fee for getting cash?", "What commission do you take for currency exchage?", "Why does a payment show up twice?", "Am I able to get a refund for something I bought?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "What is taking so long with my top up?", "I tried to use the ATM today but it would not accept my card.", "I'd prefer Mastercard.", "I need to have an item refunded.", "Please tell me how I verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transaction has not been received. When are you going to process it?", "pos": "Why hasn't the transaction I did to my friend arrive yet?", "neg": ["I hate this company! Can you delete my account?", "Can I get a card in the US?", "Why was I charged a fee when I withdrew money?", "Why can't I withdraw money?", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "I paid with my card and ended up being charged a fee.", "How long does it take for cards to be delivered after ordering them?", "The app says I made a cash withdrawal that I didn't make", "How do I get a refund for an unauthorized direct debit payment?", "What is your currency exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to transfer some money and it hasn't done it yet - what's going on?", "pos": "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "neg": ["What is the exchange rate for EUR?", "why is there a service fee on my statement?", "How do I change my passcode?", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "There was an extra charge when I used my card", "I need my refund", "How do I add my new card to the app?", "How long does it take for a transfer to finish pending?", "I have an outgoing transaction", "I going to be traveling, can I set up auto top-up if I run low on money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for my transfer to arrive?", "pos": "I sent some money and the account hasn't recived the transfer I made.", "neg": ["Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "Can I use my Apple Watch to pay for gas?", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "Where do I find the verification code for the card I'm topping up?", "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "I withdrew cash but it still shows as pending?", "How long will it take to transfer something to China urgently?", "Can I change my PIN abroad?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent some money and the account hasn't recived the transfer I made.", "pos": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "neg": ["Can you tell me why my credit card was declined while trying to top-up?", "Why hasn't my payment gone through?", "If someone sends me money, will I be charged?", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "I've just moved and I need to change my details", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "When will I receive the card?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "I tried to top-up but it got denied.", "Can I hold more than one currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the transaction I did to my friend arrive yet?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "neg": ["How do I go about getting a virtual card?", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "I want to add money to my international card, so are there any fees charged to do this?", "I made a transfer but my balance hasn't been updated", "Please list the countries you support.", "My card hasn't been working for even small transactions today.", "withdrawal pending meaning?", "Can I use my account although the identity verification has not been accepted yet?", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "pos": "Why hasn't my transaction arrived?", "neg": ["My card is expiring so how fast can I get a new one and how much will it be?", "My top-up is still pending", "I was supposed to receive my new card by now, but it hasn't came in.", "My phone got stolen, how can I use the app?", "The ATM would not give me cash,why?", "How do I get my card?", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "Tell me why there is an extra charge when I used an ATM?", "I got notified that my top up has been reverted. Why?", "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why has a transaction to a friend been delayed?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "neg": ["Why was my card declined in a shop?", "Can I activate my card?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I tried to do a transfer and it hasn't worked!", "Can I electronically transfer funds into my account from my American Express?", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "Is there such thing as an auto top-up option?", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "How can I hold and exchange fiat currencies?", "I have a payment that shows twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my transfer not arrived yet?", "pos": "Why didn't my transfer get to the recipient?", "neg": ["My top up hasn't gone through", "Can I top-up any amount?", "Please verify my source of funds.", "The app failed to verify my id.", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "My card isn't here yet.", "Help! I've forgot my app passcode!", "Is there a fee for topping off a US card?", "Can cards be dispatched on a specific date?", "I would like to track the card you sent to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my friend received the transaction?", "pos": "Why hasn't the transaction I did arrive yet?", "neg": ["How fast are transfers from Europe?", "I need to verify the source of funds.", "Is it possible to have more than one disposable card?", "How to order a virtual card", "Will there be a charge for exchanging foreign currency?", "I topped up but my money is not showing. Why is that?", "I have an unknown charge.", "I was charged more than once in a single transaction", "My account did not allow the transfer.", "Why is identity verification required?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money but it is not here yet", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["How do I go forth on holding money in multiple currencies?", "Transferred to account is not successful, help please?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "There was a limited amount of money available at the time of my transaction.", "Why did I get less from the ATM?", "how can i add money to my account if you don't accept cash", "how much do you charge to top up US cards?", "My credit card for was not approved for a top-up transaction.  What happened?", "It seems I need to get information on limits for top-ups.", "Can apple pay handle top up exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "pos": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "neg": ["My daughter need a card from this account. Is that possible?", "What is the first step that I should take after my card has been stolen?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "What's the process for exchanges?", "Are there any top-up limits that I must follow?", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "The ATM stole my card!", "Is my daughter eligible to open an account?", "What do I do now my credit card has been swallowed by the ATM?", "I do not think the pop up went through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my money hasn't shown up yet?", "pos": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "neg": ["Do I have a $1 extra fee on the statement?", "Why would you cancel my transfer?", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "What is minimum age for an account?", "why hasn't my virtual card come yet?", "When I got cash I believe that the exchange rate was wrong", "How do I add money to my card?", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "pos": "Why hasn't the transaction I did arrive yet?", "neg": ["When will my pending payment finish?", "Why is it saying my card payment is declined when I made it?", "Why did a transaction I made charge me $1?", "I want to start using my card, how do I activate it?", "Can you tell me what countries you offer support for?", "How does someone else top up my account", "Why do you need so much id info from me?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "This is not right, I was told I could take out cash at the ATM for free?", "where do I go to top up with cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it be  before the person I sent money to is able to see it?", "pos": "Why hasn't the transaction I did arrive yet?", "neg": ["i received my American Express in Apple pay, is there a reason why top up is not working?", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "I made a card payment but it didn't work. Why not?", "How do I go forth on holding money in multiple currencies?", "Is it possible to exchange USD and GBP on the app?", "I need to set up an account for my daughter, how would I do that?", "How to receive transfers from my employer when I get paid in GBP?", "Please help me.  I am still waiting on a refund.", "Can I use my card in Austria?", "If I order a card when does it arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my transaction arrived?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "neg": ["In what increments can I top-up my card?", "When the time is right will this automatically replenish my balance?", "It looks like my top up didn't work.  Why?", "phone is gone", "Does the exchange rate change?", "Why has my payment not transferred?", "What is the most that I can top-up to a card?", "details need to be modified", "How much is the charge for a foreign currency exchange?", "I'm confused ass to why my contactless is not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "pos": "Why hasn't the transaction I did arrive yet?", "neg": ["I no longer want this can i cancel my purchase?", "Where can I find the exchange rate for my transfer?", "I need a quick transfer from China.  How long would that take?", "I have to verify my source of funds.", "How do I dispute a direct debit on my account?", "why would i be declined if i had money iin my account", "What do I have to do to get the contactless to work?", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "My transfer failed, why?", "Where do I go to reset the passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the transaction I did arrive yet?", "pos": "Why didn't my transfer get to the recipient?", "neg": ["My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "where is my money from this morning", "Can you provide me a disposable virtual card?", "Can I add money to my account with cash?", "I really want a physical card. How do I get one?", "Why isn't my id verified?", "I made a payment but the app cancelled it.", "I don't know what pending transaction means.", "What I topped up was reverted by the app.", "Is there a reason that my top-up is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my transfer get to the recipient?", "pos": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "neg": ["What is the currency exchange fee?", "If I exchange currencies frequently, is there a discount?", "How do i verify my card?", "Can I order a card please?", "Can I top up using cash?", "I have transactions that I don't recognize - I think someone is using my card.", "What foreign exchange rate will I get on weekdays and on the weekends?", "There is unusual activity on my account and I believe someone took my card.", "What does it mean when it says that I have a payment that is pending?", "I see a direct debit payment on my statement that wasn't me"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "pos": "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "neg": ["I'm looking to get an additional card.", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "I would like to cancel my account.", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "My transaction went through but I was charged a fee. Why?", "Can I open up an account for my child?", "Do you issue cards for someone living in the US?", "Is there a fee for exchanging currency?", "My statement shows an extra fee - what is it?", "I was charged several times for something"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have one other credit card from the US. Do you take that?", "pos": "Will my other US credit card be accepted?", "neg": ["How can I find out about an extra fee on my statement?", "should i add money via bank transfer instead", "What documentation do you accept for the identity check?", "Where can I do a cash withdrawal?", "When will the money show in my account?", "How do I add my card to the app once I get it?", "How much would an extra card cost?", "Can I get an account for my son?", "What will my exchange rate be?", "The machine gave me the wrong amount of cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What US cards do you accept?  I only have 1 other.", "pos": "I want to use a payment card to top up my account. How can I do this?", "neg": ["Explain why my card payment wouldn't go through.", "I asked for $40 and I only received $20, what happened?", "I found the card that I thought I lost, and I would like to reactivate it.", "Will I be charged to top off my account?", "How would I go about getting a physical card to use in stores?", "Why will my transfer not go through?!  Keep getting an error message.", "I took out money from the ATM and it's still showing as pending?", "Top up is not working even though I have my AMEX in apple pay.", "the exchange rate I got for cash was wrong", "The virtual card won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i add funds  with a card from the united states", "pos": "What forms of payment do you accept?", "neg": ["What fees to you have for top ups?", "My card needs to be activated.", "What flat currencies do you support for holding and exchange?", "I couldn't get the money I needed.", "I would like to have assistance with activating my card.", "What if I need my salary in another currency?", "What locations can I get money from?", "What steps do I take to unblock my PIN?", "What is this $1 charge on my account?", "I no longer want to transfer funds, can we cancel that transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the cards and currencies that you support?", "pos": "What currency is acceptable for a top up?", "neg": ["Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "What if I need to use GBP instead of USD?", "I bought an item that I was charged a different exchange rate for.", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "There is an extra small charge on my card! What do I do?", "Is there an additional cost to exchange currencies?", "how can i track card you sent", "My statement shows an extra fee - what is it?", "I'm seeing a direct debit payment that is not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only have one other credit card from the US. Do you accept that?", "pos": "How can I get funds into my account from my American Express?", "neg": ["How can I update my details since I moved?", "Can I add funds directly from my Apple Watch?", "Is there a certain age I need to be?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Why is my top-up showing as cancelled?", "My transfer was not approved", "How do I change my AUD into GBP?", "I made a purchase but the exchange rate is wrong?", "The app is telling me that I am not me.", "How do I add an existing card to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i add money from my amex card to top up", "pos": "Will you accept my credit card?", "neg": ["Do you support all countries?", "Give me a refund now!! I am still waiting.", "What types of foreign money can be used with this service.?", "My payment for my card is not working", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I want to see what this fee is on my card payment.", "want to get a new card in china", "I want to top up by cheque", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept US credit cards?", "pos": "How do I use American express to top up my account?", "neg": ["I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "I am seeing unathorized transactions in the app, on my account.", "My card payment has not been withdrawn from my account", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "My payment has been cancelled", "Why is the exchange rate on my card payment different than I expected?", "What is taking so long on my transfer from the US?", "I would like to have a Mastercard.", "Please tell me why I am having problems transferring to a beneficiary.", "A Bank ATM did not give my card back. What do I do now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why wont my american express work to add money", "pos": "What are the currencies that are accepted to add money?", "neg": ["Why do we need to verify top-ups?", "Can you please explain disposable virtual cards for me?", "How can I top up my account by bank transfer?", "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "What do I do if I completed a money transfer but the recipient hasn't received it?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "What is the number of transactions for one disposable card?", "I can't find my card! Can you help?", "What should I do if I see an unauthorized withdrawal on my statement?", "The app can't verify my information for identity proofing purposes."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I top up by card, what options do I have re: currency and card type?", "pos": "Help me use American Express to add money to the account.", "neg": ["Hoe do i use my credit card to transfer money?", "Whats the process of tranfering money into an account?", "I'm waiting for a money transfer to show, still.", "Is there a way to track the new card you sent me?", "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "Can I add money automatically to my account while traveling?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Help me figure out how to link the new card.", "What do I have to do to cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept Mastercard?", "pos": "how can i add money from my amex card", "neg": ["How does a disposable virtual card work?", "How long does it take to verify a person's identity?", "Can you tell me what I need to do to have my pin changed?", "what is this charge on my card?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "I got a new card, how do I link it?", "I just got a card, how can I add it to the app?", "How to verify my identity", "Can someone assist me with updating my account details with changing my last name?", "I was wondering if I could get a second card on this account? I would like my daughter to have one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies are approved to add money?", "pos": "Which currencies do you accept for adding money?", "neg": ["It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "Is ordering a new card from China available?", "For SEPA transfers, what kind of charge will be applied?", "Are EUR exchanges acceptable?", "How much do I have to pay to accept an international transfer?", "I have not seen any changes in my account balance(s) after making a transfer.", "I made a payment but the app gave the money back.", "I don't remember my login code", "Is the exchange rate current?", "Why would the ATM machine fail to give me the cash withdrawal I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "With what currencies can I add money?", "pos": "What are the acceptable currencies for adding funds?", "neg": ["Which countries are you in?", "Are cards delivered to my location?", "Can I specify a day for my card to be delivered?", "What number of transactions can i do with one disposable card?", "Where can I find out where my funds came from?", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "While getting cash, I was charged a fee.", "The app declined my top up. What did I do wrong?", "Can you tell me why I wasn't able to complete my transfer?", "I am in the EU. Can I get one of your cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can i add money from my amex card", "pos": "I have a US credit card, will you accept it?", "neg": ["I don't have my passcode to access the app.", "The payment for the card did not go through", "My transfer didn't arrive to the recipient", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "When I travel, can it automatically add money in certain intervals?", "How long is the wait for my card?", "What should I do with my stuck ATM?", "How and where can I find the identity checks?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Remove my account immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my credit card supported for top-ups?", "pos": "I want to top up my account. What payment methods are supported?", "neg": ["Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "I want to do a bank transfer to this bank, from an account at another bank.", "What limits are there on the virtual cards?", "Why does my statement show various transaction times?", "Why is my top-up showing as cancelled?", "Why isn't my top up showing?  Was the money reversed?", "Where can I locate my card PIN?", "Someone stole my phone, what is my next step?", "Why did I get a $1 extra fee on the statement?", "Why can't I withdraw cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to use my American Express to add money to my account balance?", "pos": "What are the various currencies and cards that you offer support for?", "neg": ["i need to add express delivery if that's an option", "Where can virtual cards be ordered?", "I cannot remember my passcode, is there a way to retrieve it?", "I requested a refund but am unable to see it in my account. Why is that?", "Why do we need to verify top-ups?", "I would like open a second card for my daughter, how can you assist me?", "Why do we need to verify top-up?", "Can I change my pin number at a cash machine?", "Why is there an uknown charge showing on my account?", "What kind of charges should I expect to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For adding money, which currencies do you accept?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["The exchange rate for my card payment doesn't seem right.", "I changed the currency, but why is it costing more?", "Is there any reason my cash withdrawal still shows as pending?", "Why would I receive an error that my transfer isn't possible when I've done it before?", "I was charged a fee for withdrawing cash.", "I had the wrong exchange rate applied to some cash I got abroad.", "Will I be charged for transfers?", "I'm not able to activate my card how do I fix this problem?", "Why has my payment been declined? I paid by card.", "What is this extra fee while I was doing a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What forms of payment do you accept?", "pos": "What currencies are accepted to add money?", "neg": ["Where is my virtual card located?", "Why did you charge me extra for withdrawing money?", "I have a transfer that was declined.", "What are the guidelines for the disposable cards?", "Are cards delivered to my location?", "I returned an item but don't see it on my account?", "how long does it take for a transfer from Europe to go through?", "My top-up failed to go through.", "Is there a charge for sending out more cards?", "Can you unblock my blocked pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what currencies I can use to add money?", "pos": "What currencies do you accept for adding money to my account?", "neg": ["The cash I wanted wasn't there.", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "Is there any fees for top ups?", "I withdrew cash and was charged", "Why won't my top up work", "What does it mean if my cash withdrawal does not show up properly?", "Can you tell me how do I get a card?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "My card was eaten by the cash machine what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up my card with other cards?", "pos": "Am I able to add money into my account using my American Express?", "neg": ["My money disappeared! Please help??", "Is it possible for me to set up separate accounts for my kids?", "Why is the refund not on my statement?", "why did i only get 20.00", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I think my account has been hacked there are charges on there I don't recognize.", "How can I use my credit card to transfer money?", "The app doesn't think that I am myself", "What is the charge to make a transfer", "How do I cancel a recent transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What payment methods are used to top up?", "pos": "what cards and currencies are accepted?", "neg": ["What is the exchange looking like?", "I am still waiting on my bank transfer", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "I did a cash deposit to my account but it doesn't show up", "A transaction posted twice to my account.", "For a week now, I have tried to use my card and it is still not working.", "I need to transfer money into my account, HOW?", "Is it possible to get both Visa and Mastercard from you?", "Can you walk me through how I can edit some of my personal information?", "What's the limit to how much I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which currencies do you accept for adding money?", "pos": "I want to add funds to my account. What payment methods are accepted?", "neg": ["Can I top up with cash", "Please show me how my friend can send me money.", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "Where do my available funds come from?", "My card is not able to be activated how do I get it to work?", "I could not transfer to a beneficiary", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "How do I fix a broken card?", "How long will the transfer take?", "Can you tell me why my top-up was canceled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kinds of cards can I use to top up?", "pos": "Which credit card top-ups do you accept?", "neg": ["I'm not certain my top-up went through yet.", "Are there specific ATM's I can use with this card?", "I bought something this morning and the payment is still pending", "The ATM sucked my card in.", "Where is my money that I transfered?!", "What are my options for holding money in multiple currencies?", "Why did my transfer to a beneficiary fail?", "Declined, transfer not completed.", "Help me figure out why my transfer was declined", "I was making a purchase and it was declined and I wanted to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my American Express card to add money into my account?", "pos": "Which foreign currencies do you accept for adding money?", "neg": ["How long does it take for a purchase to go from pending to authorised?", "What do I do if there is an electronic debit that is not correct?", "What is the source of the money in my account?", "I have to make more then a few disposable cards per day.", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "Are there any discounts in exchanging currencies frequently?", "Can you please explain why I was charged an extra fee for my transfer?", "Someone must have found my card details as I don't recognize these transactions.", "Where can I check to see where the money in my account came from?", "Can I create my own top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use any card and currency?", "pos": "What US credit cards do you accept?", "neg": ["Will you guys charge me for topping up by transfer?", "There is a strange charge on my debit statement", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "I have duplicated transactions on my statement", "Some cash was missing at ATM.", "What happens if the ATM doesn't give the right amount of money?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "I'd like to know what the foreign exchange rate will be.", "It's requiring me to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just have one additional card from the USA. Do you support that?", "pos": "what currencies can i use to add money to my account", "neg": ["There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "Can you tell me more info about virtual disposable cards?", "Can I keep using my card after it expires?", "I need to reset my passcode, this one isn't working", "why have i not got my new card?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "Why am I seeing a direct debit thats not mine?", "Why can I not take out cash?", "I would like to have assistance with activating my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies and cards do you support?", "pos": "I only have one more US credit card, is it accepted?", "neg": ["There's a cash withdrawal on my account that I didn't make", "Tell me why there is a fee for a card payment.", "Where will I get my card?", "I want to use my card, how would I activate it?", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "My card must have used my card as there are some transactions that I haven't done myself..", "I'm going to travel, can I have it add money automatically in certain intervals?", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "With this app, will I be able to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up my card with another card?", "pos": "What currencies do you accept for adding money to my account?", "neg": ["I cannot view the refunded amount in my account.", "Where is the top-up card verification code?", "I can't use my virtual disposable card", "Why didn't I get the amount I requested at the ATM?", "The company is no good, please terminate my account.", "I just moved. How do I give you my new address?", "When will the check I deposited post to my account?", "limits on top ups", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "How do you calculate exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to topup by card, how do I do it?", "pos": "I want to use a payment card to top up my account. How can I do this?", "neg": ["something is wrong with my exchange rate charge", "I don't understand why there is an extra €1 fee in my statement.", "I got a new address and need to change my information.", "I still don't have a card. How do I get one?", "Some cash was withdrawn in the app, but I did not do it.", "Why am I not allowed to verify my id?", "My transaction has not been received. When are you going to process it?", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "I need my PIN, where is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of cards are supported?  What currency?", "pos": "why don't you accept american express for adding money to my account", "neg": ["I have a direct debit that I did not set up", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "Can I use my account even though the identity verification has not passed yet?", "Why am I charged whenever I withdraw cash?", "I made a transfer into my account and now I need to cancel it", "How long does it take for a payment to change from pending?", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "My salary is in GBP. Do I need to configure this somewhere?", "What is the wait time until money reaches my account?", "Why do I need to verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept credit cards from the US", "pos": "Which cards are accepted for topping up?", "neg": ["Do you accept SWIFT transfers?", "Why hasn't my top-up finished pending yet?", "Talk me through modifying my details.", "Are you going to charge me to collect the money?", "I sent money to a person and they haven't received the payment yet.", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "Extra charge during transfer", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a second credit card from the US. Will you take it?", "pos": "What US credit cards do you accept?", "neg": ["Is there any way to get another card on the same account?", "I wasn't applied the correct exchange rate when getting cash", "I am being charged the wrong amount on my card.", "How can people transfer money to me?", "Can you please explain disposable virtual cards for me?", "The exchange rate applied was incorrect when I was traveling outside the country.", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "The app shows a withdrawal that I did not make or authorize.", "Can I use a disposable virtual card for any purchase?", "Make me understand why I am charged an extra fee when I use the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only have one more US credit card, is it accepted?", "pos": "I want to know which currencies and cards are supported, can you provide a list?", "neg": ["The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "Can i set up an auto top-up?", "why are all my identity details required", "Where is the cash I deposited?", "What is the charge for using a Top up card in the US?", "Why would a transfer to a beneficiary not go through?", "I made a payment and it is showing up twice", "how do i get a new card", "why would i be declined if i had money iin my account", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up my account and which currency can I use?", "pos": "What cards and currencies can I use?", "neg": ["Can I only top-up digitally? Or could I use cash?", "Does the fee for exchange change?", "Hi, would you please activate my card?", "I have a contactless that's broken.", "can i get a virtual card online", "I need to delete my account, please.", "why hasn't my virtual card come yet?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "Will there be a charge when money is added to my account?", "How can I check to see where my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currency is acceptable for a top up?", "pos": "Can you tell me what cards and currencies you support?", "neg": ["I cannot find my phone, what should I do?", "Is the closest ATM to me within 2 miles?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "How did you guys get your exchange rate?", "How long does transfers take?", "I want a real card", "Tell me how to setup a new PIN.", "I did a transfer to my account, but it hasn't shown up", "How long do transfers take to show up in my account?", "What if my top up didn't work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use American Express?", "pos": "Do you accept all cards and currencies?", "neg": ["The exchange rate for the money I took out in a foreign country is wrong.", "I have to make several disposable cards per day.", "I have one of your cards, but I don't know how to link it.", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "What about a auto top-up?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "My top up has failed", "I need to know the if there is a limit on the amount for auto top-up.", "Why is my identity not verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cards do you accept to top up my account?", "pos": "Which cards and currencies are supported?", "neg": ["Has my card been lost in delivery?", "What does it mean when a transfer is \"pending\"?", "Is there a way to find an ATM around me?", "I was declined when I tried to withdraw cash!", "An extra fee has been added to my card payment is this correct?", "Is it possible to change my address?", "Are top-ups allowed using Apple Pay?", "Where is my top-up verification code?", "Help me verify my identity.", "I only made one transaction at this place, but it's appearing multiple times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wish to use my American Express to put funds into my account.", "pos": "what currencies can i use to add money to my account", "neg": ["What is the extra €1 on my statement for?", "is there a fee for swift transfer", "Can i top up by card?", "I am not able to make a purchase because there is an issue with my card", "What is the closest ATM?", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "Can I have my account add money automatically in certain intervals?", "How do I top up my account using transfer?", "What are the countries you support.", "When will my money be in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use my American Express for adding money into my account.", "pos": "What currencies can I use?", "neg": ["Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "Is there a fee for european bank cards?", "Can you tell me why my transfer is failing and help resolve?", "Are there limits to businesses that will accept this card?", "Not living in same place, need to change details", "I need to cancel a transaction.", "The app is showing a direct debit transaction that I did not perform", "What is the most that I can top-up to a card?", "How do you top-up using cash?", "How long does it take for a cheque to post to your account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is American Express supported for adding money into my account?", "pos": "My card wants to be topped what do you guys support?", "neg": ["Fees for currency exchange", "Why didn't I receive the right amount of cash at the ATM?", "Why is the exchange rate different on my recent purchase?", "Would it be possible to activate my card?", "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "I need to move money from another bank to this account.", "What do I need for activation of my card?", "I was charged a fee for a transfer.", "Please provide details on how to top up my account using transfer option", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a US credit card, will you accept it?", "pos": "Am I able to add money into my account using my American Express?", "neg": ["Why is there a fee when I thought there would be no fees?", "do you offer refunds? i would like to return purchase.", "It seems that the rate I got is incorrect.", "Why was I charged a fee for my card payment?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "What is your opinion on the exchange rate?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "I want to cancel the transaction I made earlier", "My account did not allow the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to use my American Express to place money into my account.", "pos": "How can I fund another account with my American Express?", "neg": ["I am looking to get a Visa credit card, what must I do to achieve this?", "What should I do if someone stole my phone?", "Why would my payment still show as pending?", "I did a cash deposit to my account but my balance is still the same. What happened?", "Where can I located the auto-top up option?", "Does this app exchange currencies?", "How to receive the actual card", "How do I go through the identity checks?", "I live in the EU, can I get one of your cards?", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies do you accept for adding money to my account?", "pos": "What currencies do you accept for adding money?", "neg": ["How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "My balance is not right. It has not been updated for the cash or cheque deposit.", "Can I choose whether I receive a Visa or a Mastercard card?", "Why would I receive an error that my transfer isn't possible when I've done it before?", "My top-up hasn't happened yet.", "Do you have any fees if I want to add money using an international card.", "There is a €1 extra fee in my statement", "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "How can I fix my contactless?", "I have two of the same charges on my account!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this app for any currency?", "pos": "What kind of cards an currency do you support?", "neg": ["I can't use top up on Google Pay.", "How can I put more money into my account?", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "Can I cancel a transfer I made", "I don't think the charges made when I had currency exchanged are right.", "For what reason is my transfer still pending now?", "How long does it take for cards to be delivered after ordering them?", "I think the top up failed", "I asked for more cash than what was received", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What card or currency can I use to pay?", "pos": "Which cards do you support for top up?", "neg": ["What are the guidelines for the disposable cards?", "Is there a longer processing time for international bank transfers?", "Why is my card not working anymore?", "How many top-ups am I allowed to do?", "How old do you need to be to have an account?", "When will the transaction be done?", "Where do I top up?", "Are there any places that I can't use the disposable cards at?", "I did not do this payment", "My top-up is taking a while to process!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please let me know what currency I can use to top up my account?", "pos": "what currencies can i use to add money to my account", "neg": ["Is there an extra charge to exchange different currencies?", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "Must I verify my identity?", "Can I choose whether I receive a Visa or a Mastercard card?", "What form of payments can I use for topping up?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "My card is stolen.  Help!", "What locations allow me to withdraw money?", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept all cards and currencies?", "pos": "Which cards and currencies are supported?", "neg": ["I was not given the amount of cash I withdrew", "Why is the ATM not allowing me to get cash?", "I want a card, but I'm not in the UK- can I get one still?", "What are the exchange rates you assign?", "I was not able to use the ATM to get cash", "Can I change my pin number at a cash machine?", "I can't use my card because it is not working.", "with what can I verify my identity?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "My card expires soon, will you send me one automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fund another account with my American Express?", "pos": "What type of card can I use to top up?", "neg": ["I can't get any money from my account.", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "I requested money from the ATM and it didn't give me as much as I requested.", "When will my new card arrive?", "Tell me why my transfer is declined.", "Can you please tell me why I cant get money from the ATM?", "I can't use top up on Google Pay.", "Please tell me why I was charged additionally when I used the card.", "I've just been married and need to update my name", "I have a transfer that was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me use American Express to add money to the account.", "pos": "what cards and currencies are accepted?", "neg": ["Why didn't my transfer complete?", "What would I be charged in receiving a SEPA transfer?", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "My transfer is pending too long.", "How can I check for an unsupported merchant for my transfer request?", "how to get card pin?", "I have questions about how to transfer money to my account.", "How will I get my card?", "What are the disposable cards restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can i transfer money from american express card", "pos": "I'd prefer to use my American Express when putting funds into my account.", "neg": ["Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "Hi! What documents can I use to verify my identity?", "I tried to transfer but it was declined", "I was charged twice for the same purchase!", "I've lost my card. What can I do about that?", "Can you assist on apple watch top ups?", "I got charged for with a fee for paying with my card.", "How do I find the code needed in order to verify my top-up card?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "I was charged a fee when I transferred my funds, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What types of currencies do you accept?", "pos": "do you accept from usa credit card?", "neg": ["My card payment was not successful.", "Why is the cash withdrawal under pending?", "Can I reset the passcode?", "My card wasn't working in a shop", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "Is there an age limit to get an account?", "Can my friends top up my account?", "Explain pending transactions.", "How long is the delivery time to the US?", "Why didn't the money I transferred into my account get added to my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which currencies can I use to add money?", "pos": "What currencies can I use?", "neg": ["How do I change my passcode?", "Why is my last cheque deposit taking so long?", "I need to cancel a purchase that I made the other day.", "What is the reason for my beneficiary to be disallowed?", "Are there any disposable virtual cards?", "I'm due a refund and it is not on my statement.", "there is a debit i dont recognize", "Where is my virtual card?", "Why does it cost more to pay with my card?", "Will there be a fee to receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up my account. What payment methods are supported?", "pos": "Will my other US credit card be accepted?", "neg": ["Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "how do I ask for a physical card?", "The app is showing mt withdrawals that aren't  mine.", "There's a duplicate charge on my account?", "What countries can I use the card in?", "I have a card payment that I don't recognize. What should I do?", "Can I use a check to get gas?", "Why can't my beneficiary get access?", "Someone might be using my card.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i top up from a usa credit card", "pos": "My card wants to be topped what do you guys support?", "neg": ["When will I see my cash, since I already deposited my check?", "Can I tell if my top off didn't work?  It doesn't seem to have.", "Give me my card, I need it now!", "Does it cost me anything to top up my account via bank transfer?", "Tell me why there is an extra charge when I used an ATM?", "What is the point of verifying a top up?", "Can I make transfers before my identity verification?", "Do i have to verify who I am?", "My card is not working.", "A fee came along with me paying with card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What types of cards and money do you accept?", "pos": "Am I able to add money into my account using my American Express?", "neg": ["What is the length of a transaction completion?", "The payment on my card shows as pending.", "I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?", "How can I tell where the money came from?", "Help! I need to cancel a transaction.", "How long do top-ups take to go through", "Are their fee's for top ups?", "I need help verifying my identity.", "the balance has not changed, but I have deposited some money", "I know there's money in my account, why did my account decline me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What other credit cards can I use?", "pos": "I'd prefer to use my American Express when putting funds into my account.", "neg": ["I have an outgoing transfer", "My cards were stolen", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "Are you okay with exchanges to EUR?", "i have a pending top-up", "Do I have to go to the bank to change my PIN?", "Why is this fee being charged to me after using my card?", "My bank card has expired, how can I get a new physical card?", "What is my password?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "use my credit to add money", "pos": "I want to top up by card, what do you support?", "neg": ["Questionable transactions on my account.", "exchanging currencies costs what?", "I do not see the card PIN anywhere?", "Where is my missing cheque I deposited?", "Why is my card payment cancelled?", "Where do I get a disposable virtual card?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "My card is about to expired what will happen?", "Please check and let me know why my transfers are getting declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cards do you support", "pos": "Am I able to add money into my account using my American Express?", "neg": ["The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "How do I delete an account?", "I tried transferring to an account but it didn't go through. What happened?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "My top up hasn't gone through", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "Is there anywhere  In the  Eu  this card can not be delivered in", "Why am I being charged more on exchange with things I bought abroad?", "Can you unblock my pin because I put the wrong one too many times.", "I tried to top up but the app rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I electronically transfer funds into my account from my American Express?", "pos": "Will you accept my credit card, it my only one.", "neg": ["Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "There's been a transaction to the wrong account.", "I didnt get the correct exchange rate for getting cash", "what was the $1 fee i got", "Google Pay isn't working. What is wrong?", "Will the transfer show up in my account soon?", "Does it cost much or take long to get a new card? Mine is about to expire.", "I got charged fees for withdrawing cash!", "Why was I charged an additional $1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which credit card top-ups do you accept?", "pos": "what currencies can i use to add money to my account", "neg": ["How can I lookup the source for my available money?", "Can you tell me how to get my card on the app?", "There is a direct debit charge on my account that I don't recognize.", "Why is my refund missing in my statement?", "I was getting cash and the card got stuck inside", "top up not completed", "Why was my new card declined?", "Will you tell me how to exchange USD for GBP in the app?", "I deposited a cheque, but the balance hasn't changed yet.", "How long does it take for a pending cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of cards an currency do you support?", "pos": "What currencies and methods can i use to top up my account?", "neg": ["Do I need to set a limit on auto top-up?", "There's an error in regards to the exchange rate for an item I bought.", "I forgot what my pin number is and now am blocked can you help me get in?", "Do you take both Visa and Mastercard?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "Why was there an extra charge with the withdrawal of my money?", "What's the process to receive a second card?", "Please list what fiat currencies are supported for both holding and exchanging.", "Will you guys do Visa or Mastercard?", "What transfer methods do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up by using a credit card, which ones do you support?", "pos": "What currency can I use to pay for a top up?", "neg": ["How many different currencies can I have my money in?", "How long do I have to wait for the transfer to be finalized?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I'm supposed to have a refund but it isn't there", "I have a top up card. Where is the verification code?", "Why hasn't my withdrawal shown on my statement?", "What is the reason I couldn't do a transfer to a beneficiary?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Can I use a check to get gas?", "Where is the closest ATM I can use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up by card, what do you support?", "pos": "Are there certain cards and currencies you support?", "neg": ["Why hasn't payment gone through yet?", "i am not a premium customer but i want a virtual card, how do i get it", "My cash withdrawal was short.", "Why does my statement show various transaction times?", "How and where can I find the identity checks?", "If I see a payment in the app that I don't recognize, what should I do?", "My account was charged a fee. When did you start charging extra for card payments?", "The exchange rate is incorrect for my payment.", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "Why did I get charged more than once?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What type of card can I use to top up?", "pos": "What currency can I use to pay for a top up?", "neg": ["Can you tell me exactly what fees I will expect to see in regards to your cards?", "I am trying to transfer money and something is going wrong.", "Explain why my card payment wouldn't go through.", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "My salary is deposited in GBP. Do I need to choose the currency?", "Will I get charged fees when I add money with an international card?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "How can I change my Rowlock ?", "How do I change my AUD into GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to top up in euros if I use a card, or can I use a different currency?", "pos": "What cards and currencies can I use?", "neg": ["what is the price of a transfer?", "Are there any disposable virtual cards?", "How many days until my US transfer arrives?", "I asked for more cash than what was received", "Will I get charged fees when I add money with an international card?", "I deposited a cheque, why isn't my balance showing that I did?", "I saw that my transfer was declined.", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "Does the package with my card have tracking?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currency can I use to add money?", "pos": "What currencies and methods can i use to top up my account?", "neg": ["Is there a limit to a disposable virtual card?", "My payment has an incorrect exchange rate.", "why did i get declined transfer", "How can I prove the source of my funds?", "What is limit of disposable cards  I can make per day?", "I bought an item and the exchange rate was wrong.", "Where is the transfer to my account that I made?", "Can you please tell me how long it takes for the transfer to be available.", "What is the identity verification process?", "How long will a transfer be pending for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are cards from the US accepted?", "pos": "How can I pay for top-ups?", "neg": ["Why do the top-ups need to be verified?", "Mastercard is preferred to me.", "do i have to talk to someone to close an account or can i in the app", "I'd like to make some changes to my personal information.", "How is the exchange rate calculated?", "The app declined my top up. What did I do wrong?", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Does the auto top-up have any limits?", "Why isn't my disposable virtual card working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why doesn't it work when I use American Express to try to add money to my account?", "pos": "How can I get funds into my account from my American Express?", "neg": ["Do you have the best exchange rate?", "I am unable to get cash from the ATM", "I need to check status as my friend hasn't got money I sent.", "I just got married and need to change my name on the account", "Can I reactivate my card? I reported it lost and found it this morning in my jacket.", "If I lost my phone at the hotel, can I still use the app?", "How do I turn on my new card?", "Will my money be of equal value when I travel abroad?", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "I made a payment with my card and it hasn't changed. How long do you think this will take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the currencies and cards that are supported with my account?", "pos": "what cards can i use to add money to my account", "neg": ["What does a 'pending payment' mean?", "What are the steps to finishing up with this account?", "I moved and need to change my address.", "Do you support all countries?", "is there a way to do top up with apple pay", "I need to update my demographics.", "I was charged a fee when withdrawing cash, can you explain why?", "I wasn't charged the correct exchange rate for an item I purchased.", "Where do I go to activate my card?", "I would like to track a card sent to me, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am adding money, what currencies do you accept to do this?", "pos": "what cards can i use to add money to my account", "neg": ["Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "I deposited cash this morning, but it is not yet available.", "How long does a transfer transaction take?", "why have i not got my new card?", "What countries do your accounts support?", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "What is the maximum I can top up?", "How do I make my PIN work again?", "Why did I get charged more for using my card?", "Verifying the top-up seems like a hassle."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what cards and currencies are accepted?", "pos": "Can you accept my other card from the U.S.?  It is the only other one I have.", "neg": ["There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "where are the transfers originating", "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "Need a new card, mine is expiring.", "Do you have any fees if I want to add money using an international card.", "Is my card actually working? It's the first time I tried using it", "Looks like my card payment was cancelled.", "Hi, would you please activate my card?", "how do i get a new card", "I took out some cash from the ATM but it is still showing the transaction is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies and methods can i use to top up my account?", "pos": "I'd prefer to use my American Express when putting funds into my account.", "neg": ["What places accept my card?", "Where can I find an ATM?", "Why won't my transfer go through?", "There is a card payment that I'm not recognizing.", "If I add money with an international card, are there any fees?", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "how many transactions can go on a disposable card?", "Can I return an item?", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "Is exchanging currencies one of your app services?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a list of the cards and currencies supported?", "pos": "Can you accept my other card from the U.S.?  It is the only other one I have.", "neg": ["I prefer mastercard.", "It appears I have a fee in my statement.", "Is there a way to view the history on where my funds came from?", "How do I find out what countries you service and what countries you do not?", "Explain why my card payment wouldn't go through.", "What is the extra fee that was added when I used the card?", "Why has my transfer not arrived yet?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is American Express accepted?", "pos": "why don't you accept american express for adding money to my account", "neg": ["What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "Why is verification for my identity needed?", "What do I do if I lost my phone?", "Why did my transfer fail?  What can I do?", "When I received my cash, the exchange rate was wrong.", "My passcode won't work.", "Why am I being charged for transferring money?", "Is it possible to get a card outside the UK?", "Are there any fees to get additional cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have one other credit card from the US. Do you take it?", "pos": "If I want to add funds to the account using American Express, how do I do that?", "neg": ["I want to auto top-up.", "I tried my PIN too many times", "why has a cash withdrawal charged me?", "How many different currencies can I hold money in?", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "Why is identity verification required?", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.", "Does the auto top-up have any limits?", "There is a direct debit charge on my account that is not mine.", "What do I need to do to receive my payroll in the account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies are accepted to add money?", "pos": "Which cards are accepted for topping up?", "neg": ["I am seeing a direct debit I wasn't aware of.", "What do I have to do to get my PIN unblocked?", "My card is not able to be activated how do I get it to work?", "I received a different amount of cash than what I entered.", "My card payment was not successful.", "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "How much am I allowed to top-up?", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "I transferred some money recently and saw a fee on my account, what's that for?", "The recipient can not locate funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which cards do you support for top up?", "pos": "why don't you accept american express for adding money to my account", "neg": ["Please explain why my payment was declined? I thought everything was good.", "Is auto top up a provided service?", "Can I change or hold different currency?", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "What are the currency types that I can keep money in.", "I found a charge on my debit that I did not make.", "There has been a red flag on my top up.", "Do I need to pay more for exchanging currencies?", "I am unhappy with an item I bought. How do I get a refund?", "Why am I not allowed to add a certain beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what cards and currencies you support?", "pos": "I need to know if you will accept my credit card.", "neg": ["My American express works with my apple pay, why is top up not working?", "I recently purchased something, and the exchange rate was wrong.", "I deposited a cheque, but the balance hasn't changed yet.", "I ordered my card but it hasn't been delivered yet", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "How long does it take to make an urgent transfer from China?", "I prefer mastercard.", "If I don't live in the UK, can I still get a card?", "How can I check to see where my funds come from?", "What do I do if my card is about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cards and currencies can I use to top up my account?", "pos": "do you accept from usa credit card?", "neg": ["What card types can I choose from?", "Tell me how to top up my account using bank transfer.", "Is there a fee for exchanging currency?", "I noticed a duplicate charge on my statement.", "I need to check status as my friend hasn't got money I sent.", "Can I have a friend send money directly to me?", "So, the card PIN?", "I need to know how much it costs to transfer funds.", "Can I reset the passcode?", "the product is not working, can I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to add funds to my account. What payment methods are accepted?", "pos": "Can I use a credit card from the US to top up?", "neg": ["I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "Why isn't my deposit showing up?", "The exchange rate was different when I got cash", "Why has my top-up failed?", "How do I know where my funds come from?", "I haven't received my PIN yet. Do I need to get it from you?", "My card was supposed to arrive, but hasn't?", "What is this strange payment in my account?", "I think my pin has been compromised, what do I do?", "The app reversed a top off I had.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which currencies do you handle?", "pos": "What currencies do you accept to add money?", "neg": ["Will I be charged a fee for topping up using a European card?", "How do I use the disposable cards?", "I have a fee listed for a transfer.", "I requested a higher amount for my cash withdrawal", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "What do I do to close my account?", "where is my unknown payment from?", "My wallet isn't showing my top-up, did I do something wrong?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know if you will accept my credit card.", "pos": "My card wants to be topped what do you guys support?", "neg": ["I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "I think I got charged twice for the same thing", "Which fiat currencies do you currently support? Will this change in this future?", "I'd like to know where my funds come from.", "How do I go forth on transferring a sum of money from one account to another?", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "there is a charge i dont recognize", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "How long should I have to wait before I see the transfer in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a credit card from the US to top up?", "pos": "How do I use American express to top up my account?", "neg": ["I see a fee that I think was charged because I paid by card.", "Tell me why my transfer is declined.", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "Will a beneficiary not accept a transfer?", "Is there any reason why my card didn't work when I tried to top up?", "Why was my card declined?", "I can't verify my ID. Why?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "In the US, how long is the wait for a transfer?", "I lost my phone and need help protecting it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I pay for top-ups?", "pos": "Which cards and currencies are supported?", "neg": ["I want to get a virtual card!", "My top up isnt working", "I think my account has been hacked there are charges on there I don't recognize.", "How long does it take to recieve my new card?", "Are there any charges for topping up my card?", "Can I directly deposit my salary to this account?", "what is the word?", "Why am I not able to get cash from the ATM?", "A payment I made is for a wrong amount can you help me correct the mistake.", "Why wasn't my card payment accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i use my mastercard to add money to my account", "pos": "I only have a card from the US is that okay?", "neg": ["Can you track my card for me?", "How can I alteration my PIN?", "How many active cards can I have?", "My card wont work at an ATM", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "is it possible to cancel transactions?", "Can you help me track my card?", "Are cards available to those outside of the UK?", "Tell me what ATMs use this card.", "I would like to verify my source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which cards are accepted for topping up?", "pos": "What are the currencies that are accepted to add money?", "neg": ["I want to change my pin number from an ATM. Is this possible?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "My card needs to be activated asap", "I see non-received cash in my app.", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "I ordered my card but it still isn't here", "Why won't my virtual card work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do you accept from usa credit card?", "pos": "Top up my card please, which y'all support?", "neg": ["Do I have a limit to the number of top-ups per day?", "I would like to change my address.", "Do you charge a fee for topping up a card?", "Tell me the currencies that you support.", "What does the €1 fee mean?", "Will I be charged a fee to top up using a debit or credit card?", "Can I see the source of my available money?", "How do I verify the top up?", "need to exchange currencies", "My transfer to another account was not allowed. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which currencies do you work with?", "pos": "I want to use a payment card to top up my account. How can I do this?", "neg": ["how do i track the moeney", "need to know if there is a maximum i can top up", "i have been trying to top up my account with a check but it won't work", "My phone was taken yesterday, is there something that I need to do?", "Explain the activation method for this card", "Where can I find a Mastercard ATM?", "Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "I'm having difficulty verifying my identity.", "My balance was not updated with my checque or cash deposit.", "The exchange rate is incorrect for my payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the currencies that are accepted to add money?", "pos": "Do you have a list of cards and currencies you support?", "neg": ["Did you revert my top up?", "Shopping on line I was declined when trying to buy something.", "I want to close my account now.", "Why hasn't my card arrived yet?", "I just replaced my phone so do I have to make a new account?", "What is the cost and time frame of getting a new card?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Why hasn't my top-up finished pending yet?", "I couldn't pay with my card", "i dont recognise some of these transactions, i think someone has my card details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only have a card from the US is that okay?", "pos": "Are there certain cards and currencies you support?", "neg": ["I want to activate my card, how do I do it?", "the exchange rate I got for cash was wrong", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "Where is the closest ATM I can use?", "Please tell me if I'm going to be charged for sending out more cards?", "I transferred some money but it hasn't arrived.", "My card still hasn't been delivered", "Is it possible to get one the your cards in the EU?", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the various currencies and cards that you offer support for?", "pos": "Can you accept my other card from the U.S.?  It is the only other one I have.", "neg": ["\nWhich cash machines will allow me to change my PIN?", "What is the significance of verifying the top-up?", "My top-up was declined", "Was there a problem with topping up?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Why did I get less cash than what I asked in the ATM?", "Why have I not yet received my virtual card?", "Who do I call to cancel a transfer?", "I was charged multiple times at the same location at the same time"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I use my American Express to add money into my account?", "pos": "I would like to top up via credit card, which credit cards do you support?", "neg": ["how long should i expect to wait when i add money", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "Why hasn't my card arrived yet?", "Do I need to use a limit on top-ups?", "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "Please tell me where I can update my details since I moved.", "How much could I top up?", "I noticed additional charges when transferring?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "I need to know what charges I will incur for using a European card for top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which foreign currencies do you accept for adding money?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["The exchange rate was wrong?", "How do I link my card in the app.", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "do i need to wait to get my card before getting a pin", "Transferred to account is not successful, help please?", "Why did you revert my top-up?", "My card doesn't work when I use it.", "Help me order a new card that's going to be expired soon.", "When will a cash withdrawal show up?", "I ordered my card but it still isn't here"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top off with a debit card?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["Do you have the best exchange rate?", "top up with credit card", "How can I alteration my PIN?", "Is there a limit for the amount I can top up?", "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "When are you going to activate my card?", "My account transfer was not cleared.", "How can I hold and exchange fiat currencies?", "My transfer is still pending", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to top up via credit card, which credit cards do you support?", "pos": "what cards can i use to add money to my account", "neg": ["I received a refund, however I cannot see it in my account", "Will I be charged any fees if I want to add money with an international card?", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "What locations allow me to withdraw money?", "What can I do about a direct debit transaction on my card that I didn't make?", "My card activation attempt failed.", "I can't get the ATM to give me any cash", "Am I allowed to carry an additional card?", "Can currencies be exchanged on this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me which cards and currencies are supported?", "pos": "What are my payment options?", "neg": ["I did a transaction this morning and now I want to cancel it.", "how long should I expect to wait for my card to arrive?", "How do you find the exchange rate?", "How do I transfer money from one bank account to another?", "What countries do your accounts support?", "Is there a reason my transfer would have been declined?", "What is the pending payment on my card about?", "Why haven't I received my new card yet?", "Why can't I withdraw cash?", "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the acceptable currencies for adding funds?", "pos": "I want to know which currencies and cards are supported, can you provide a list?", "neg": ["Can I withdraw from any ATM?", "I made a deposit and the balance hasn't been updated.", "Is there a way to view the history on where my funds came from?", "When will I receive a transfer from europe?", "can i get a virtual card", "Will I be charged for adding money by transfer?", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "what are the exchange rates for foreign currency ATMs"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currency can I use to pay for a top up?", "pos": "What US credit cards do you accept?", "neg": ["Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "What are the charges for receiving a SEPA transfer?", "I thought that transfers are free. Why was I charged an extra fee?", "Is topping up unlimited?", "What do I do if I got the wrong amount at the ATM?", "Why can I not make a transfer?", "i dont recognize a charge on my card", "Can you walk me through how I can edit some of my personal information?", "I just got a card, how can I add it to the app?", "Why has my account balance not changed after depositing a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an American Express that I'd like to add money to my account with.", "pos": "Will my other US credit card be accepted?", "neg": ["When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "The purchase I made is still pending.", "Is verifying my identify important?", "Tell me why my balance did not change when I tranferred cash.", "Do you give out Visa or Mastercards?", "how come i was declined", "I have an incorrect charge and would like a refund.", "am afraid someone may have gained access to the info on my card.", "Why doesn't the person I sent money to see that transfer yet?", "In the exchange and holding, what fiat is allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cards and currencies can I use?", "pos": "Do you accept any card and currency?", "neg": ["I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "My statement has a charge that shouldn't have been made.", "Why is my identity verification process not working?", "this verifying the top up is annoying", "Please send a new card; the ATM ate mine.", "There's a $200 withdrawal on my statement that seems fishy to me.", "Why was I charged a fee for debit or credit card payment?", "How can I go about resetting my passcode?", "Why am I being charged for the same thing twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you accept my credit card?", "pos": "why don't you accept american express for adding money to my account", "neg": ["How much does it cost to make transfers?", "I transferred some money but it hasn't arrived.", "i need to add express delivery if that's an option", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "I am having trouble activating my card.", "How can I change to another currency?", "It shows that the transfer on my account wasn't allowed.", "Would you please unblock my pin? I don't know why, but it's blocked.", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "My card was not accepted in a shop"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are my payment options?", "pos": "Are there certain cards and currencies you support?", "neg": ["Why is my beneficiary being denies?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Where can I withdraw money from?", "How do I go forth with bank transfers for top up accounts?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Are transfers not free? I didn't know I would be charged for transfers.", "What type of card will I receive?", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "I just transferred some money into my account and do not see it updated yet, can you assist?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use American express to top up my account?", "pos": "What currencies can be used for top up?", "neg": ["Where can I find the auto-top option?", "What is limit of disposable cards  I can make per day?", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "I need more assistance with how to activate my card.", "Please help my find out why there is an odd direct debit in my records.", "I can't get my virtual card to work.", "Will I be charged to top off my account?", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "How much is the charge for a foreign currency exchange?", "What are the policies of disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can be used for top up?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["How long do I have to wait for a US transfer?", "I want to top up by transfering accounts, What do I do?", "i entered my pin in wrong and got it frozen. how many tries do i have", "Is there a reason I was charged an extra fee for using the ATM?", "Am I charged if I make a top-up?", "I live in the EU, can I get one of your cards?", "Will I be charged if I add more cards to the account?", "There's an extra fee on my statement, why is that?", "What's the reason for needing to verify my identity?", "When do i activate auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get funds into my account from my American Express?", "pos": "Do you have a list of cards and currencies you support?", "neg": ["I have a fee showing from last time I used my card.", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "What does it mean if it says my card payment has been cancelled?", "I look but I see no virtual card. Why is that?", "Why do we need to verify a top-up card?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Where can I find a list of descriptions the disposable cards have?", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "The date my card expires is coming up", "Do you charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what cards can i use to add money to my account", "pos": "Top up my card please, which y'all support?", "neg": ["Will my transfer be done soon?", "Do you offer a discount for those who perform frequent currency exchanges?", "i dont recognize a charge on my card", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "Am I able to track the card that was just sent to me?", "When will my payment go through?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Is there a charge for cash withdrawals? I always thought it was free.", "Are there any express fees if i want my new card faster?", "Tell me how to top up my account using bank transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to add funds to the account using American Express, how do I do that?", "pos": "Do you have a list of cards and currencies you support?", "neg": ["How long do bank transfers usually take?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "If my card was lost or stolen can I re-link it?", "I topped up last night but don't have any funds, why not?", "Where can I deposit cash to top up?", "Any place that takes Mastercard would be fine.", "When should I expect my card to arrive?", "Why do I see an extra fee on my statement?", "I would like to use one of my cards for a family member. Is that allowed?", "My cash withdrawal shows pending, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept any card and currency?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["The app is showing a cash withdrawal that I didn't make.", "Why did the cash deposit not show up in my account?", "Why would a card payment be declined?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "I tried activation my card and it didn't employment", "The attempted transfer failed.", "Why do you need to know so much about me for my account?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "Is my PIN the same thing as my passcode?", "Please inform me how to get a new card as mine is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you accept my other card from the U.S.?  It is the only other one I have.", "pos": "What currencies do you accept to add money?", "neg": ["Can I use Apple Pay to top-up?", "I want to cancel a transaction from this morning.", "I think the bank made a mistake on the exchange rates", "I need more than one disposable card", "I have been waiting for my transfer, shouldn't it be here already?", "What are these fees i am paying?", "I can't get my card out of the ATM, what should I do now?", "My phone has been stolen.  How can I make sure no one uses my account from it?", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "How do I fill out the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why don't you accept american express for adding money to my account", "pos": "What currencies can I use?", "neg": ["Should I keep waiting for my card to be delivered?", "I would like to use top-up with my Apple Pay.", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Do you have a limit for someone's age?", "I want to know where my money comes from.", "Is there such thing as top up by cheque?", "My card expires soon", "What's the foreign exchange rate I will receive?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "I noticed that my card was charged more than once for one thing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What US credit cards do you accept?", "pos": "Do you have a list of cards and currencies you support?", "neg": ["My money disappeared! Please help??", "Is it possible that my card payment was reverted?", "A payment on my statement is wrong.", "Please explain the fee on a transfer I made.", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "The refund isn't appearing in my account", "why hasn't my cash arrived yet from my cheque?!", "limits on top ups", "what is going on with my cash withdrawal? the exchange rate is wrong", "What fiduciary currencies are supported for tenure and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies do you accept for adding money?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["Where is the verification code display?", "My app shows cash I didn't get.", "Are you available in my country?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Why am I seeing a fee for transferring money?", "Is there a maximum for top-ups?", "I messed up a transfer and need to reverse it.", "Can you do exchanges of EUR?", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "Can I use my account without verifying identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card wants to be topped what do you guys support?", "pos": "I want to use a payment card to top up my account. How can I do this?", "neg": ["Is there a certain age I need to be?", "There is a direct debit charge on my account that I don't recognize.", "I can't get into the app with the passcode.", "Why is this fee being charged to me after using my card?", "I have duplicate charges for the same transaction", "My transfer didn't work how come?", "Please send my refund now.", "The exchange rate was incorrect for an item I bought.", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "How do I make my transfer go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my other US credit card be accepted?", "pos": "I want to use a payment card to top up my account. How can I do this?", "neg": ["What is the maximum for top-ups?", "Can my daughter also have a card issued in her name, but linked to my account?", "Can I get an account for my daughter?", "Are there limits as to where my card will be accepted?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "I can't find how to top up my account with a check.  Where is that?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I want to end my account", "Why is my identity verification process not working?", "Is my fiat currency supported for both hold and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use a payment card to top up my account. How can I do this?", "pos": "I want to know which currencies and cards are supported, can you provide a list?", "neg": ["How can I track my card's delivery?", "How long does it take for the transfer to go through?", "Is there a reason I was charged an extra fee for using the ATM?", "How far is the closest ATM from me?", "I don't see me 'top up' in my wallet", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "What forms of ID work for verification?", "Can you tell my why my funds transfer did not work properly?", "How do I cancel a recent transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have another card from the U.S. Will you be able to accept that one?", "pos": "I want to deposit funds, what payments are accepted?", "neg": ["I have cash deposit to my account but it is experiencing a problem", "I have been double charged", "Can you tell me when the transfer will be completed?", "My app shows a payment I didn't make", "Is there a charge for top-ups?", "explain the interbank exchange rate", "What do I do if I lost my phone?", "How do I use cash to top up my account?", "Why do you need me to verify who I am?", "Can I edit my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you accept my credit card, it my only one.", "pos": "What currencies do you accept to add money?", "neg": ["Why was I charged a higher exchange rate when I bought something abroad?", "I got my American Express in Apple Pay, why is top up not working correctly?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "Why are there fees for using a card?", "top up with credit card", "I did not receive my full withdrawal amount", "I need to reset my passcode. Where do I go to do that?", "Can you tell me how to top up on my card?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "I would like to dispute a direct debit transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what currencies can i use to add money to my account", "pos": "Top up my card please, which y'all support?", "neg": ["Why would a transfer to an account not be allowed?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "after i got married i need to change my name", "What are Interbanks current exchange rates?", "I used my card to top up, but now I don't see the money in my account.", "What do I need to do to perform identity checks?", "Where do I get a disposable virtual card?", "Why would a merchant revert a card payment?", "The item i bought exchanged rate was incorrect.", "I need to know how much it costs to transfer funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to add money to my card, what payments do you accept?", "pos": "What currencies can I use?", "neg": ["I'm not happy with service and would like to delete this account.", "I would like a disposable virtual card, could I get one?", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "how much will I be charged for making a transfer?", "I need to transfer money to my account from another bank", "When can I expect the transfer to arrive in my account?", "Someone stole my card!", "I am having trouble to verify my identity", "Money transfer help? How long?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies do you accept to add money?", "pos": "Do you have a list of cards and currencies you support?", "neg": ["I'm not sure how to provide my identity.", "Do you provide cards to people not in the UK?", "The ATM wouldn't let me have my money.", "There are two of the same charges on my account.", "How can I exchange to EUR?", "When can I expect my new card to get here?", "I need to stop a transaction that I made.", "I was blocked by using the wrong pin too many times, can you help me?", "€1 was in my statement as an extra fee.", "How long will my ATM withdrawal be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to add money into my account using my American Express?", "pos": "I'd prefer to use my American Express when putting funds into my account.", "neg": ["Why wouldn't my contactless work for the metro?", "I am having problems with a top-up.", "My card was declined at a restaurant today and I am not sure why.", "Why is the exchange rate different from what I expected?", "I am here to change my adress.", "Is there a limit on auto top-up?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "I am not satisfied with your company and wish to delete all accounts immediately.", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "What do I do if I can't get my card out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd prefer to use my American Express when putting funds into my account.", "pos": "Is American Express supported for adding funds?", "neg": ["Can I schedule future top ups?", "Do you know when the withdrawal will show?", "I have my card now how do I activate it?", "I got this stupid fee after taking cash out, why?", "I got a fee when paying with my card", "I was charged multiple times for one purchase", "I transferred money from the US, How long does it take?", "Why was I charged a random fee for a transfer I made?", "Tell me why my card payment has been declined.", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there certain cards and currencies you support?", "pos": "Top up my card please, which y'all support?", "neg": ["WHAT IS THE MAIN REASON OF THIS PROBLEM", "Can I transfer money to my account with the app?", "Why is there a fee on a card payment?", "It won't let me verify my identity.", "Are there any charges for using a bank card to top up", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "I want to see what this fee is on my card payment.", "What is the reason my payment was not accepted?", "My account balance has not updated to reflect my recent transfer.", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can I use?", "pos": "Do you have a list of cards and currencies you support?", "neg": ["I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "Why am I being charged for ATM fees?", "Set a new PIN please.", "Can you tell me about these disposable virtual cards?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "Why hasn't my withdrawal shown on my statement?", "I need to actuate my card.", "What ATMs will allow me to change my PIN?", "What are the reasons for a declined transfer?", "Why does my statement have an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is American Express supported for adding funds?", "pos": "Top up my card please, which y'all support?", "neg": ["I need to make multiple disposable cards in a day.", "Do I have a say when it's delivered?", "I want to link to my card card with you, how?", "How do I delete my account now", "how much for a physical card?", "What happens if my card expires?", "I have just read my statement and there is a payment I don't recognise.", "I forgot my pin and am blocked now. Can I reset it somewhere?", "Will there be any fees for top ups?", "Can friends transfer money to each other?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to deposit funds, what payments are accepted?", "pos": "Which cards and currencies are supported?", "neg": ["My transfer to a beneficiary was rejected.", "Will there be a fee to receive a physical card?", "How are the exchange rates for transfers calculated?", "how long does a US transfer take", "How do I initiated a bank transfer to top up?", "There is a withdrawal in my account I didn't make.", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "How long will it take for my money to be deposited?", "I can't use the app.  My phone is lost at the hotel."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a list of cards and currencies you support?", "pos": "I want to know which currencies and cards are supported, can you provide a list?", "neg": ["Can you unblock my pin because I put the wrong one too many times.", "A transaction posted twice to my account.", "There is a potentially fraudulent direct debit on my account.", "Why is the refund not on my statement?", "What happens when a payment is reverted?", "Is it possible to use my apple watch for topping up?", "Your system is broken. My transfers keep failing, 5 times now.", "I have a direct debit I didn't make", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I can not find my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Top up my card please, which y'all support?", "pos": "Which cards and currencies are supported?", "neg": ["The app says that I got cash in an ATM and I didn't", "should i add money via bank transfer instead", "I do not see the card PIN anywhere?", "I would like to verify my source of funds.", "How old do my kids need to be to use your service?", "Can this app be used to exchange currencies?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Is there a way to use a cheque to top up my account?", "is there a reason that my payment didnt go through", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know which currencies and cards are supported, can you provide a list?", "pos": "Which cards and currencies are supported?", "neg": ["How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "Why did I only receive a partial amount of what I tried to withdraw?", "I was charged more than once in a single transaction", "Do you know how I can verify that I did a top-up to my card?", "Do you allow exchanges of EUR?", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "Is there a limit to the number of disposable cards I can have?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "After I transferred money the balance remained the same.", "I see cash in my app but I did not get it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find the virtual card", "pos": "How do I access the virtual card?", "neg": ["I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "There is a payment in the app that I did not approve", "How can I set a new pin.", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "Someone stole my card!", "I need clarity on why my card is not working.", "Can you please tell me why my cash withdrawal is still pending?", "I need to get a disposable virtual card?", "Please cancel my last transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you give me a virtual card?", "pos": "I want to get a virtual card!", "neg": ["A payment I didn't do shows in my app", "Is there a reason my top-up has been cancelled?", "When will a transfer from the US post?", "I received a decline message on a transfer", "I can't see a refund for a return I completed recently.", "Will be Apple Watch be able to let me top up?", "can you tell me why my card was declined?", "There is a withdrawal in my account I didn't make.", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "I can't see my Google Pay top up. Is it not working correctly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me find the virtual card?", "pos": "Can i have a virtual card?", "neg": ["I received $20 but I entered $100", "Where are the cards transported to?", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "Do you supply both Visa and Mastercard?", "Where's my card PIN?", "Is there an exchange rate?", "Why is there a fee on my money transfer?", "What steps do I need to take to exchange currencies?", "How are top-ups verified?", "How long will it take for my top up to work? It's still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've got to have one of those virtual cards.", "pos": "When will I get a virtual card? I haven't gotten one yet", "neg": ["My topping up didn't go through.", "My throwaway virtual card won't work", "where to i get my funds from?", "Why isn't my refund showing up in my statement?", "I got a new address and need to change my information.", "I messed up a transfer and need to reverse it.", "There was a limited amount of money available at the time of my transaction.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I no longer want this account, what should I do?", "The app says I made a cash withdrawal that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my virtual card arrive?", "pos": "What is the best way to get my virtual card?", "neg": ["where can I change my address?", "A transaction I did to my friend hasn't arrived yet, why?", "Where do I go to order my card?", "I need an actual card that I can hold in my hand, how do I do that?", "Can you tell me the countries you provide support for.", "Is it possible to have more than one disposable card?", "Is it possible to track the card you sent me?", "My card was stolen last night.", "I believe my exchange rate is incorrect", "where can I see who sent me funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to access my virtual card", "pos": "I'd rather not use my physical card, how can I get a virtual card?", "neg": ["When I attempted to make a transfer, it failed.", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "How can I find out where the funds are flow?", "When I received my cash; they had my exchange rate incorrect.", "I am travelling and I was wondering what your exchange rates are", "Is there a top-up fee if you add money in USD?", "why am I being charged a fee for transferring money ?", "Can you explain to me why a cash withdrawal shows up as pending?", "I would like to receive a refund for something I bought.", "Where do I go to see the source of my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "And do you have virtual cards instead of physical ones?", "pos": "What is the way to go about getting a virtual card?", "neg": ["I have multiple of the same transaction", "In the app, how can I make it show the new card that arrived?", "How can I fund another account with my American Express?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "Why is there a payment I didn't do?", "I would like to change currency", "Is there an allowance on cards?", "Help me order my card.", "How can I find your exchange rates?", "What are the cards and currencies that you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get to the virtual cards?", "pos": "What is the best way to get my virtual card?", "neg": ["Why hasn't my payment shown up yet?", "What documents do I need for the identity check?", "Can this convert money?", "Do I have a choice for a Mastercard?", "I'm still waiting for my transaction.", "Which documents do I need for this identity check?", "Why is the cash withdrawal under pending?", "Am I permitted to have a spare card?", "What is the charge for sending out more cards?", "Will the transfer show up in my account soon?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about getting hold of a virtual card?", "pos": "my virtual card has not came yet!", "neg": ["How do I go about verifying the top-up card?", "How do I transfer cash my into my account?", "tell me why I was charged more with my card?", "Why do I need to verify the top-up?", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "I can't get the virtual card to work", "Do I get  a mastercard and visa?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "How old do I need to be?", "I would like to know why a withdraw I made for some cash shows up as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to i go about getting my virtual card", "pos": "Can you assist me in acquiring a virtual card?", "neg": ["Are you aware of any charges for receiving money?", "Will you accept my credit card, it my only one.", "Why did I have to pay extra because I paid with my card?", "Tell me why my topup wouldn't go through?", "What should I do if I see a withdrawal is pending?", "There was a charge applied when I used my card.", "What does the bank charge for lost or stolen card replacements?", "I think my card payment has been refunded", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "I've already sent the money out and still have not received money in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I locate the virtual card?", "pos": "What do I have to do to get my virtual card?", "neg": ["What's the limit on total number of cards I can have?", "are there any country restrictions?", "Would it be possible for me to get a second card?", "I would like to verify my source of funds.", "I want to open an account for my child.", "Why did my exchange rate change?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "The wrong exchange rate was applied to me while pulling out cash.", "Are there charges for cash withdrawals?", "How's the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there virtual cards", "pos": "I'd rather not use my physical card, how can I get a virtual card?", "neg": ["What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "Are you going to charge me to collect the money?", "I was not able to use the ATM to get cash", "How can i get a refund for something i just bought?", "My cash transaction isn't showing on my account", "Help me unblock my PIN.", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "Where is the card PIN located?", "When I got cash I was charged an extra fee!  Explain!", "How long does it take to verify a cash withdraw?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I obtain a virtual card?", "pos": "I have yet to receive my virtual card", "neg": ["What do you do with all the identity information you're collecting from me?", "There is a payment I don't recognise!", "Can you tell me how to top up on my card?", "I can't get any money from my account.", "Money transfer help? How long?", "where is the code for verifying the top up card?", "Is exchanging currencies one of your app services?", "Can I have a new card shipped to China?", "I think I forgot my passcode", "Is the verification number on the top up card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the best way to get my virtual card?", "pos": "Where's my virtual card", "neg": ["How long should it take for my top-up to finish? I've been waiting a while.", "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "The recipient doesn't see the money transaction I made", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "What are the reasons for my beneficiary not being allowed?", "What is the wait time until money reaches my account?", "I think someone is using my card without my permission!", "I have transfered to my account before but it is being declined now?", "I transferred money, but I think I've been charged a fee for it?", "I just sent money but the person I sent it to doesn't see it. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i have a virtual card?", "pos": "Why have I not received a virtual card yet?", "neg": ["When will my deposit post to my account?", "Do you charge extra for topping up with a debit or credit card?", "I've deposited a check but the cash isn't showing that it's there yet.", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "Please help me figure out the reason for the odd withdrawal amount from my account?", "I have been charged two times for one transaction.", "please help my transfer go through", "When will the money show in my account?", "Do you provide cards to people not in the UK?", "There was money taken out of my account, and I'm pretty sure I didn't do it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my virtual card", "pos": "How do I receive a virtual card?", "neg": ["Is it possible to obtain both a Visa and a Mastercard from you?", "I tried to top up but the app rejected it.", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "Can I get both a Visa and a Mastercard from you?", "What is the procedure for me to get more cards on my account?", "Are there any hidden limit on the auto top-up?", "My refund has not shown up on my statement.", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "Help! I lost my card!", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about getting a virtual card?", "pos": "I haven't received my virtual card yet!!", "neg": ["I enetered the wrong information, I need my account unblocked How do I do that?", "My top-up does not seem to have worked, what  went wrong?", "What is the time frame for european transfers?", "Why was a payment I made reverted?", "I need to know if you will accept my credit card.", "Am I permitted to have a spare card?", "phone is gone, what should i do", "Why was I declined from getting cash?", "I believe that a card payment I made was cancelled.", "There is a payment that has not processed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my virtual card.", "pos": "want to know how to get virtual card", "neg": ["How long is US delivery?", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "oh my god I lost my card! what should I do?", "Where should I look for my PIN number at?", "The app does not know it is me.", "My PIN is locked, how do I unlock it?", "Can I transfer my salary onto here?", "What currencies can I hold?", "There was a direct debit I don't recognize.", "I had transferred some money but the balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "want to know how to get virtual card", "pos": "Please tell me how I can get a virtual card.", "neg": ["What is the minimum age required to open an account with your service?", "My transfer was rejected", "What's the expected wait time to recieve my new card?", "I went to look at my top-up and it was canceled, can you tell me why this happend?", "Why is there a fee for doing a transfer?", "how much is the fee for topping by card", "What is this $1 charge on my account?", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "I think the exchange rate for the cash I withdrew wasn't correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to receive virtual card?", "pos": "my virtual card has not came yet!", "neg": ["Why am I still waiting for my refund", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "I was unable to transfer money to a beneficiary.", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "How old do you need to be to have an account?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "Why is the transfer still pending?  Can I do something?", "How do I cancel a recent transfer?", "what is this charge i didnt do it what can i do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, what is a virtual card and how do I get one?", "pos": "I'd rather not use my physical card, how can I get a virtual card?", "neg": ["How do I cancel a recent transfer?", "what countries can i use my card in", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "I received a decline message on a transfer", "Why do I have a transaction showing up more than once?", "How do I activate and link my new card?", "How long does it take to prove my identity?", "The money disappeared after I topped up my account.", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "Could you help my figure out the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I not received a virtual card yet?", "pos": "I look but I see no virtual card. Why is that?", "neg": ["Do currency exchanges cost extra?", "I forgot the passcode on my app.", "I no longer want this account, what should I do?", "How do I verify my identity?", "Is there a reason why there is an extra £1 charge on my account?", "I think the exchange rate on my card payment is incorrect.", "What is the process for unlocking the pin?", "Money that I have transferred hasn't arrived yet", "I would like to change my personal details.", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive a virtual card?", "pos": "i need a virtual card", "neg": ["Is there a way to use a cheque to top up my account?", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "Can I get a card in the EU?", "what is the leadtime for a new card to show up in the mail?", "What countries do your accounts support?", "I wasn't applied the correct exchange rate when getting cash", "How do I find my new pin?", "Is there anyway to use a cheque to top up?", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "I hope to get a Visa card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an alternative to a physical card?", "pos": "I would like to order a virtual card.", "neg": ["Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "The exchange rate is incorrect for something I bought", "Why do we need to verify a top-up card?", "My virtual card is just not going through.", "My card payment did not go through.", "I want to close my account & I will never do business with you again.", "When the time is right will this automatically replenish my balance?", "Is there any way to cancel my transfer", "On my last trip, I received the incorrect exchange rate.", "Why did my payment get declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to make a purchase online, where is my virtual card?", "pos": "Where do I order a virtual card?", "neg": ["I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "Where is my pin? I don't have it yet", "Why am I being charged a hidden fee?", "How do I dispute a direct debit transaction?", "There is a pending payment on my account, what does this mean?", "I didn't receive the correct exchange rate for an item that I bought.", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "Where do I go to edit my personal details on my account?", "I would like to cancel my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I been given a virtual card yet?", "pos": "I haven't received my virtual card yet!!", "neg": ["I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "Why didn't my friend's transaction arrive yet?", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "The disposable cards, what are they for?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "Do you accept cheques for top ups?", "Can I see where my funds come from?", "how do I know where I can get money withdrawn?", "How do I add my card to the app once I get it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can i find the virtual card?", "pos": "I want to get a virtual card!", "neg": ["I was charged an extra pound for no reason. Why is that?", "If I order a card when does it arrive?", "I cant find my card.", "my phone has been stolen by someone", "Can you give me info about what to do when my card expires?", "I would like to dispute a direct debit transaction", "Why am I being charged for the same thing twice?", "\nHow do I unblock my PIN?", "How do I know if I will get my card, or if it is lost?", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how many virtual cards can i have, i want 8", "pos": "I would love one of the virtual cards!", "neg": ["I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "How do I activate my card so I can start using it?", "With my new card, how may I activate it?", "Please tell my why I was charged a fee for using my card?", "Where is this card accepted?", "Why was there a fee for paying by card?", "How do I get a card if I live in the US?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "What needs to be done to activate and use a card?", "I am here to change my adress."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "pos": "explain the virtual card", "neg": ["I paid with card and was charged a fee that shouldn't be there!", "I just topped up, and the app denied it.", "I am missing my refund.", "where do I go to top up with cash?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "My Google pay top up isn't working.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "How can I alteration my PIN?", "What is the maximum times I can auto top-up?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is a virtual and how do i get one", "pos": "I heard you have virtual cards. How do I get one?", "neg": ["Is there extra fees for making a withdraw in a different country at a cash machine.", "Which countries are supported", "I see a cash withdrawal in the app that I did not do.", "I need help fixing my contactless. It's not working anywhere I go today.", "Why is the transfer showing pending?", "Do i have to top-up with my credit card before I can transfer?", "Can I change my PIN abroad?", "Supported countries", "why wouldnt the atm give me money", "On a card top-up, where can I verify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where would I order a virtual card?", "pos": "I have yet to receive my virtual card", "neg": ["Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Can I get a physical card for free, or is there a charge?", "Can I use a transfer to receive my transfer?", "I seem to have lost my card.", "can i deposit a check here?", "My transfer is still pending, why?", "is there a way to do top up with apple pay", "I am waiting on this refund, hurry up.", "Why didn't my payment process", "How long do top-ups take to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered a virtual card but it hasn't come through yet", "pos": "Is there a way to order a virtual card on the website?", "neg": ["Card refund is not showing up in my statement.", "What is minimum age for an account?", "I think the exchange rate is wrong for my ATM withdrawal", "Why can't I get cash out?", "If I were to use a European bank card for a top up, will I incur a charge?", "What do I do if my card is not working?", "Which countries do you operate in", "The transfer to my beneficiary has not gone through", "Is there a fee for exchanging currency?", "What do I need for activation of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my virtual card?", "pos": "How long do you have to wait to see your virtual card your ordered?", "neg": ["Why are there multiple transactions showing for one purchase?", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "My account is depleted. Can I transfer funds from another bank?", "Can I use visa or mastercard with your service", "Is it possible to order a card?", "How do I start auto top up?", "Is there a charge for using transfers for top ups?", "Something's wrong my card won't work.", "I didn't get the right amount of  cash because of the exchange rate.", "What systems do you have in place for my security when using my card for everyday purchases?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get a virtual card!", "pos": "why hasn't my virtual card arrived?", "neg": ["I got a new address and need to change my old one.", "I need mastercard as well as visa", "DO I have to be 18 to open an account?", "Can I get my friends to add money to my account?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Why did my card payment not work?", "The balance has not been updated.", "What will my exchange rate be?", "Is there a way to link cards if I have one of yours?", "I already got my item but just got my money back"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a virtual card on my device?", "pos": "I did not get my virtual card yet, Why?", "neg": ["what is the exchange rate when i get cash", "What kind of money can I hold?", "Where do I order additional cards?", "How does your app transfer the money", "How do I make sure my transfer isn't goin to an unsupported merchant?", "How can I find your exchange rates?", "Does it cost much or take long to get a new card? Mine is about to expire.", "My card is not working.", "If I need to top up with cash where should I look?", "I am seeing a direct debit I wasn't aware of."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I didn't get a virtual card yet?", "pos": "Where can I sign up for a virtual card?", "neg": ["My transfer to my account is missing.", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "I need a list of currencies you accept for exchange.", "How long does it take for my payment to process?", "how to recover my passcode", "What should I expect to be charged on a SEPA transfer?", "My transaction went through but I was charged a fee. Why?", "How long do I wait for a transfer to take?", "My refund for a purchase hasn't  cone through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find a virtual card?", "pos": "I would like to order a virtual card, where can I get one?", "neg": ["What are the exchange rates you assign?", "When will it get delivered?", "What are acceptable documents to prove my identity?", "Why is my PIN blocked?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "Can I re-link a lost card with the app?", "I was needing you to see if the exchange rate is correct from when i got cash", "Why can't I see my refund in my statement?", "I'm in China and need a new card. Please help.", "Is there a list of where I can use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my virtual card yet!!", "pos": "How can I sign up for a virtual card?", "neg": ["I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "Why am I charged a fee for getting cash?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "What do I do to verify a top-up?", "I want to give a second card for this account to my daughter, would this be possible?", "Card activation steps", "How long do I have to wait for a US transfer?", "I want a new card", "Why can't I see my refund in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get to have one of those virtual cards I've heard about?", "pos": "How long do you have to wait to see your virtual card your ordered?", "neg": ["How does a bank transfer for topping my account work?", "Suddenly, my card won't work.", "My card has gone missing.", "Do you deliver the PIN separately?", "I believe that my transfer hasn't gone through.", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Is it possible to change from AUD to GBP?", "What if my top up doesn't go through?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please let me know how to place an order for a virtual card", "pos": "What is the way to go about getting a virtual card?", "neg": ["I need to exchange a currency - can I do that here?", "In the exchange and holding, what fiat is allowed?", "What ATM accepts Mastercard?", "How many physical cards am I allowed to have?", "My transfer did not work, what was the reason?", "Delete all of my account information and my account right now.", "This fee shouldn't be there after I paid with a card.", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "I received a fee I should not have.", "Is there a specific date it can be delivered by?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where's my virtual card", "pos": "How do I receive a virtual card?", "neg": ["What is this cash withdrawal on my statement?", "I already have an account. Why can't I use it unless my identity is verified?", "In what increments can I top-up my card?", "How can I access my account when I have lost my phone?", "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "Where do we mail the card?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "How do I go forth on transferring a sum of money from one account to another?", "I requested a refund but can't see it.", "What is the age requirement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I have access to a virtual card?", "pos": "explain the virtual card", "neg": ["Can I activate a card in the app?", "What about a auto top-up?", "What is the reason for my card payment to be reverted?", "I live in America, but I would like a card.", "Does it cost to add money to my card?", "How long am I to wait before the transfer gets to my account?", "When will my top up go through?", "I have lost my phone, what steps can I take to prevent someone using my account?", "What is the charge for exchanging currency?", "I just got married and I need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are the virtual cards?", "pos": "I would love one of the virtual cards!", "neg": ["I found my card again. Can I put it back into the app?", "Where did my money go? I'm not able to withdraw it from my ATM.", "I was trying to use contactless earlier, but it didn't work.", "I was making a purchase and it was declined and I wanted to know why.", "Please help me with my card.  It won't activate.", "Why was my card declined in a shop?", "I need to change my data.", "Why do I have to pay extra for using my card?", "I'm concerned because my cash withdrawal is pending.", "Why is a transfer to a beneficiary not possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you assist me in acquiring a virtual card?", "pos": "Why haven't I gotten a virtual card yet?", "neg": ["What exchange rates do you use?", "Can you explain more about why should I verify my identity?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "Is it possible to get a real card?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Can I convert currency with the app?", "When will my cheque be processed?", "I tried to top-up, why didn't it work?", "Is there any type of fee for currency exchange?", "Is there a top-up fee if you add money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain to me the process of getting a virtual card.", "pos": "How can I go about ordering a virtual card?", "neg": ["Looking at my statement I see that I was double charged for a payment I made.", "How is an exchange rate calculated?", "Can I use a disposable virtual card for any purchase?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "I have a cash withdrawal that I don't recognize.", "The card payment didn't work", "Where can I find top up by cash deposit?", "There is a payment with my card which i definitely did not do.", "Could you tell me why my top up isn't showing in my wallet?", "I got $20 when I should've gotten $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I order my virtual card?", "pos": "I would love one of the virtual cards!", "neg": ["Do I receive the physical card for free", "Will you charge me if I top up by card?", "A direct debit payment that I didn't authorise shows up in my app.", "There is a record of payment I never submitted on the app.", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Explain how to verify my identity?", "The card payment I attempted to make failed.", "I need to activate my card.", "My card is needed soon", "Help me verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to order a new card, can you please direct me to the virtual cards?", "pos": "where can i have a virtual card", "neg": ["How can I get disposable virtual cards?", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "How do I find out my source of funds?", "Fees for currency exchange", "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "Is there an automatic top up feature?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "I couldn't transfer money to my bank, why not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my virtual card?", "pos": "I'm interested in getting a virtual card.  How do I get one?", "neg": ["The app is saying I made a withdrawl but I didn't.", "How long do I have to wait for the transfer to be finalized?", "Explain why my top up has been reverted please.", "I see a cash withdrawal in the app that I did not do.", "How do I activate my card so I can start using it?", "I would like a card please.", "I dont see my reciept", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "Can I start an account for my kids?", "What's up with the extra fee I got?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to get my virtual card?", "pos": "How come I did not get a virtual card yet?", "neg": ["I made a transaction, but I made it to an account I didn't mean to make it to.", "I would like my refund for this item I bought.", "How many cards am I allowed?", "Why am I charged a fee for getting cash?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "What do I need for the verification check?", "What is the process to activate a card", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I need to know what your exchange rates are.", "There is  an extra 1£ charge on my app. Why did it charge me extra?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have yet to receive my virtual card", "pos": "How come I did not get a virtual card yet?", "neg": ["How can I setup automatic top-up?", "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "What do I need to do for the card activation?", "When will you be taking orders for disposable virtual cards?", "How does the exchange rate work on this app?", "There was a charge applied when I used my card.", "There's an unauthorized cash withdraw", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Why was I charged an extra fee when paying with card?", "Will I be charged for adding money using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I go about ordering a virtual card?", "pos": "How come I did not get a virtual card yet?", "neg": ["My card is expiring so how fast can I get a new one and how much will it be?", "Why would my payment still show as pending?", "If I have a physical card can I link it?", "What are the steps for  making a transfer for topping up?", "My transfer is failing when I try to do it.", "When I was transferring money I was charged extra why?", "I don't see a money transfer yet", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "I have been charged twice on my statement.", "If my account is low in funds, can I set an auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like more info on getting a virtual card.", "pos": "I would like to order a virtual card, where can I get one?", "neg": ["Why would the app deny my top-up?", "I made a bank transfer and the balance hasn't updated yet.", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "What is the process to get a new card when your old one expires?", "I need to report a stolen card", "\nWhich cash machines will allow me to change my PIN?", "My card's expiration is approaching, how do I replace it.", "Can I get a card? I live in the US.", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I am waiting on this refund, hurry up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get my virtual card yet, Why?", "pos": "where can i have a virtual card", "neg": ["is there a way to see where funds come from", "How long will the $1 charge show as pending?", "Why isn't the transfer I made to a friend showing?", "I can't find my card! Can you help?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "Can someone please help assist me by explaining to me why my pass-code is not working?", "If my card is going to expire this month, do I need to order a new one?", "Why is my balance still the same after a cheque deposit?", "I am looking for my top-up verification code and cannot find it.", "I don't see any change in my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do i go to receive a virtual card", "pos": "How can I sign up for a virtual card?", "neg": ["There's a payment in the app that I didn't authorize.", "How come I can't get money at the ATM", "How do I begin the process of a refund?", "Is it possible for a person who lives in the US to get a card?", "My identity hasn't been verified.  Can I use my account?", "Just received my replacement card, what steps do i need to take to activate it?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "How do i change my identity?", "I got charged fees for withdrawing cash!", "What countries are you supporting?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to order a new virtual card, how do I do that?", "pos": "my virtual card has not came yet!", "neg": ["Why is my deposit still pending?", "I just checked my account on the App and there is a payment on there that I did not make.", "I was charged for getting cash.", "When did I get a $1 extra fee on my statement?", "my top up isnt there yet where do i find it", "The app reverted the payment I made.", "What steps are taken to transfer money into my account?", "The wrong account was used during a transaction.", "How can you assist on verifying my identity?", "Does auto top-up have a limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to receive a virtual card?", "pos": "How long do you have to wait to see your virtual card your ordered?", "neg": ["Why am I still not able to see the money I deposited a week ago? This is urgent!!", "What needs to be provided for identity verification?", "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "Is this app capable of exchanging currencies?", "Why is the transaction not posting?", "can i use my mastercard to add money to my account", "Duplicate transactions appear on my account", "What does it mean if my cash withdrawal is pending?", "Can i add a new currency to my account?", "Can I use your app to exchange between USD and GBP"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would love one of the virtual cards!", "pos": "Where do I order a virtual card?", "neg": ["What do you do with all the identity information you're collecting from me?", "Can you explain why my transfer was unsuccessful?", "My card doesn't seem to work anymore", "Is there a way to find an ATM around me?", "What information do I need to gather in order to activate my card?", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "I already made a transfer and want to cancel it, how do I do that?", "I want to use my card, how would I activate it?", "Who do I contact if there is a direct debit that I did not create.", "Is it possible to change my pin if i am out of the country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my virtual card has not came yet!", "pos": "How do I receive a virtual card?", "neg": ["Can friends send me money?", "Can I top off with a debit card?", "Why is it important to verify my identity?", "I want to end my account", "How can I pay for top-ups?", "How can I track my card's delivery?", "What should I do if my card payment was cancelled?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "How much would it cost me for a bank transfer to top up my account?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need a virtual card", "pos": "How do I access the virtual card?", "neg": ["My transfer to a beneficiary was rejected.", "How do I go about changing my PIN?", "What are the steps to activate the card, as it does not seem to work?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "Why hasn't my friend's transaction arrive yet?", "What works for identity verification?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "Is verifying my identify important?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want one of the virtual cards!", "pos": "How come I did not get a virtual card yet?", "neg": ["What do I do if someone used my card without my permission?", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "What do I need to do to correct this failed transfer?", "I am overseas in China, can I get a replacement card?", "Can you explain why my Google Pay Top isn't working?", "I do not know why I was charged for the $1 transaction.", "Why was I charged for transferring money?", "How do I access the option to top up?", "Can I link my card I previously received?", "Will I be charged for adding money using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do you have to wait to see your virtual card your ordered?", "pos": "What is the way to go about getting a virtual card?", "neg": ["i did not get any money but still was charged", "I see a direct debit that I didn't authorize", "The card payment is declined.  Please inform me why.", "How many physical cards am I allowed to have?", "A direct debit payment that I didn't authorise shows up in my app.", "What are the details of disposable card limitations?", "How do i transfer something faster than normal?", "Is there a way to lookup where funds came from?", "What are the reasons why a card payment would be declined?", "My card won't work at all for anything."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a virtual card...how do I get one?", "pos": "Please tell me how I can get a virtual card.", "neg": ["what is the price of a transfer?", "Will I get charged for sending out more cards?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "I have an unusual payment in my statement", "I deposited money in the form of a cheque, but my balance has not increased.", "Can I transfer money using the SWIFT service?", "I want to exchange USD and GBP with the app", "How do i transfer something faster than normal?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "How long do I have to wait for a US transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get my hands on one of those virtual cards!", "pos": "Which part of the app do I order virtual cards from?", "neg": ["why has a transaction to a friend been delayed?", "Can I order a card?", "Are you able to guide me to my card's location?", "My card has not come in the mail yet.", "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "Why do transfers get declined?", "My account did not allow the transfer.", "My credit card has been declined.", "I have a new email."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to get a virtual card?", "pos": "Where can I sign up for a virtual card?", "neg": ["What happens when a beneficiary can't receive my transfer?", "Someone else charged my card!", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "Why am I charged a fee for using my card on some purchases?", "How can I periodically check the delivery of the card you sent?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "I am not happy with your service and request that my account be terminated!", "How can I top up using google pay?", "Do you send duplicate cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why hasn't my virtual card arrived?", "pos": "Where can virtual cards be ordered?", "neg": ["Tell me how to verify a top up.", "Is it possible to get one of your cards in the European Union?", "I need to get a disposable virtual card?", "Cash withdrawal was incorrect at ATM.", "How can I cancel this transaction?", "I need someone to assist me with explaining how much I can top-up.", "I can get my identification verified.", "Are there ATM fees?", "Can I use an auto top-up option?", "Are there any charges for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to order a virtual card", "pos": "I heard you have virtual cards. How do I get one?", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "My ID verification hasn't gone through yet, but can I use my account anyway?", "I can't see my cash deposit in my account.", "I paid with my card so so why was I charged a transaction fee?", "I have a direct debit I didn't make", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "I tried to use my debit card, but the payment did not work.", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "WHAT IS THE SOLUTION OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I look but I see no virtual card. Why is that?", "pos": "Why haven't I gotten a virtual card yet?", "neg": ["I have transactions that I don't recognize - I think someone is using my card.", "Is there a fee for physical cards?", "I don't understand why I'm being charged for using my card.", "Can I pay for my gas using my Apple watch?", "Why am I charged a fee for using my card on some purchases?", "I just had a look at my statement. Why have I been changed for using the ATM?", "Am I charged more for using the ATM?", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "How can I use my American Express to add money into my account?", "My phone was left at a hotel and I can't access the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my virtual card located?", "pos": "I don't have a virtual card - how do I get one?", "neg": ["Why was my transaction charged an extra fee when paying with my card?", "Verify my source of funds?", "Why did I get charged a fee for transferring money?", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "I need to do a card activation.", "I don't think I made this payment that is showing up", "I want to top up my account with a cheque", "I would like some more physical cards, what is my limit?", "My card is about to expire. What do I need to do to keep using my card?", "I am still waiting for a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "explain the virtual card", "pos": "When will I get a virtual card? I haven't gotten one yet", "neg": ["I wish to top up using a cheque.", "Why was my new card declined?", "What are the details of disposable card limitations?", "I dont see my reciept", "No transactions are being accepted, what's wrong with my card?", "Why is my top-up showing as cancelled?", "It looks like my card payment might have been reverted.", "google pay top up did not work", "Why hasn't my cheque processed?", "Can I set automatic top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the way to go about getting a virtual card?", "pos": "I would like to order a virtual card.", "neg": ["How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Please help revert my transaction from this morning.", "Can I open an account for my children?", "I believe that my transfer hasn't gone through.", "There's been a transaction to the wrong account.", "What is the charge for exchanging currencies?", "Please help me get a Visa card.", "I forgot the passcode on my app.", "I made a payment and it was reverted and wanted to know why?", "when will my transfer clear"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my virtual card yet, do yo know why?", "pos": "can i use my app to get a virtual card", "neg": ["How long do I have to wait for Europe transfers?", "My transaction has not been received. When are you going to process it?", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "How do I fix a payment that was reverted", "I purchased something while traveling, and the exchange rate applied was wrong.", "\nI can't seem to be able to use my card\n\n\n", "If I want to select a new PIN what do I do?", "I have one other credit card from the US. Do you take that?", "Why should I verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I access the virtual card?", "pos": "can i use my app to get a virtual card", "neg": ["How can I find out where the funds are flow?", "Can I exchange USD and GBP from the app?", "How long will a transfer from China take? I need to transfer something from there.", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "I tried to top up my account and it didn't work", "I don't want to give you all my identify details.", "To deliver to the US, how long will it take?", "Verifying the top-up seems like a hassle.", "Even though I made a cash deposit, I am not seeing it in my account.", "How do I link the new card that I just got from you guys?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which part of the app do I order virtual cards from?", "pos": "I heard you have virtual cards. How do I get one?", "neg": ["How do I replace my card before it expires?", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "what is the limit for top-ups?", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "My transfer did not work, what was the reason?", "What does pending payment mean?", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "Salary in GBP has been received. Does it need to be configured into another place?", "after i got married i need to change my name", "How fast can I transfer something from China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I gotten a virtual card yet?", "pos": "I'd like like to know where I can order a virtual card?", "neg": ["what are you going to use my identification details for?", "why is a transfer to beneficiary not possible?", "How can I put more money into my account?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "What types of foreign money can be used with this service.?", "I can't see my cash deposit in my account.", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "Please explain to me how to know where my funds are from.", "Why is the payment showing as pending from things I bought this morning?", "Am I allowed to use different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in getting a virtual card.  How do I get one?", "pos": "I don't have a virtual card - how do I get one?", "neg": ["I made a payment with my card and it hasn't changed. How long do you think this will take?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "Help!  The app has an ATM withdrawl that I didn't make.", "Instruct me how to reset the passcode.", "Is it possible to exchange currencies on the app?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Is it ok for a friend to send me money?", "Can I have my card delivered on Tuesday?", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I receive a virtual card?", "pos": "I would like to order a virtual card.", "neg": ["Can you please assist me in Apple Pay, in getting Top Up to work?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "My card expires soon", "Why did you charge me a fee when I made a transfer?", "I only got some of the cash I requested from the ATM", "What currences are available for exchange?", "I need to modify my details.", "I was denied cash at an ATM", "there is a transfer pending.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to order a virtual card, where can I get one?", "pos": "What is the virtual card and how can i get one?", "neg": ["The currency exchange for my purchase in foreign currency is incorrect.", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "Can I get a card even though I live in the US", "How do I know what my PIN is?", "Please help me figure out the reason for the odd withdrawal amount from my account?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "Did I not get my refund? I don't see it.", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "show me how to transfer to my account", "How old does my daughter need to be to have her own account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like like to know where I can order a virtual card?", "pos": "Why have I not yet received my virtual card?", "neg": ["How long will my cash withdrawal take", "My app says I made a withdrawal, but I didn't.", "I need to reverse a transaction", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.", "Can I activate my card?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "When will my cash withdrawal show/", "Can I use as many top-ups as I want?", "I attempted to top up using my card, but now the money just disappeared?", "What do I do if my card gets broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why hasn't my virtual card come yet?", "pos": "Is it possible to order a virtual card?", "neg": ["I think the exchange rate was incorrect.", "I have a missing refund", "I have an unauthorized charge.", "Do you have info about the card on delivery?", "I would like to exchange currencies on the app. How do I do this?", "I topped up but my money is not showing. Why is that?", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "I got some cash but it wasn't the right amount.", "How can my boss pay me directly to the card?", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the virtual card and how can i get one?", "pos": "Is there a way to order a virtual card on the website?", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "I just got married and need to change my name on the account", "I do not recongize a payment in my account.", "Why can I not transfer money into my account?", "Is there a limit to a disposable virtual card?", "how much does it cost to add money", "What do I need to bring for identification?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "Can I set my own top-up limit?", "There is a payment made with my card that I don't recognize at all."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I did not get a virtual card yet?", "pos": "I heard you have virtual cards. How do I get one?", "neg": ["What is this fee showing up in my account for?", "What ATMs can I use my card at?", "I have received my American express in apple play, looks like top up has an issue, please help?", "Why hasn't my top-up finished pending yet?", "the exchange rate at which my card payment is at is wrong", "How long does it take for me to get my pin", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "I got a card, how do I get it in the app?", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "Can I get a card in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to order a virtual card on the website?", "pos": "Where can virtual cards be ordered?", "neg": ["Duplicate transactions appear on my account", "What was the extra charge for using my card?", "I made an online purchase and the order has not shown up. Give me my money back.", "Is currency exchange possible?", "What is the status of my card's delivery?", "What is taking so long with my top up?", "How do I make my transfer go through", "So, my transfer is showing as pending, when will it actually go through?", "What should I do if someone else used my card?", "Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can i have a virtual card", "pos": "Please tell me how I can get a virtual card.", "neg": ["My card is stuck inside the ATM.", "How long does it take for a new purchase to stop being considered pending?", "I need to stop a transaction that I made.", "What do I do if my disposable virtual card doesn't work?", "Please inform me how to get a new card as mine is about to expire.", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "Can you tell me how to locate my PIN?", "The exchange rate was not correct for the item I bought.", "I wanna revert a transaction i did this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd rather not use my physical card, how can I get a virtual card?", "pos": "I would like to order a virtual card.", "neg": ["Is there a limit to the number of disposable cards per day?", "My friend wants to send me money, can she?", "Please verify my top-up card", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "I am trying to transfer money and something is going wrong.", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "Where can the cards be delivered?", "How long does it take for a new card to ship?", "I don't know what this Direct Debit payment is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I get a virtual card? I haven't gotten one yet", "pos": "I don't have a virtual card - how do I get one?", "neg": ["I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "My statement shows an extra fee - what is it?", "What are the auto top-up policies?", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "my exchange rate looks wrong for my last payment", "I sent money to someone but they haven't gotten it, what's going on?", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "what documents do i need to verify who i am", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "What is this extra pound charge for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i use my app to get a virtual card", "pos": "Please tell me how I can get a virtual card.", "neg": ["I would like to know which fiat currencies are recognized by your organization.", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "Can I use my account now, even though my identity verification has not gone through yet?", "Do you accept any card and currency?", "This card is accepted by what businesses?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "How do I modify my details?", "I was not able to receive the correct amount of cash.", "Can I add money to my account with cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I not yet received my virtual card?", "pos": "Is it possible to order a virtual card?", "neg": ["I lost my passcode.", "I found the card I thought I lost this morning. Can I reactivate this card?", "I need help verifying my identity.", "Is there a charge for getting my money?", "Can I use the apple watch to make a top-up?", "Tell me your opinion on the exchange rate.", "How can I find a way to transfer money without it being rejected?", "How do I go about topping up with Google Pay?", "Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.", "Is there a top charge for US cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how I can get a virtual card.", "pos": "Where do I order a virtual card?", "neg": ["Do I get Visa or Mastercard?", "Can you help me track my card?", "How do I change my currency to another?", "Is it possible to get a physical card?", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "Tell me more about getting a virtual disposable card.", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "My card is expiring so how fast can I get a new one and how much will it be?", "What foreign exchange rate will I get on weekdays and on the weekends?", "Please help me with the activation of the new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to order a virtual card?", "pos": "Where do I get a virtual card?", "neg": ["What foreign exchange rate will I get?", "Could you tell me why my cash withdrawal was declined?", "How long is the delivery to the US?", "i cannot find my card PIN", "i tried to transfer cryptocurrency into my account but was denied", "I was charged a fee for a transfer.", "I can't get into the app with the passcode.", "Why isn't my refund on my statement?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "Where do I go to change my account details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to order a virtual card.", "pos": "I heard you have virtual cards. How do I get one?", "neg": ["How do I get my card to work?", "Are their certain cash machines where I can change my pin?", "why did my payment revert", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "i dont recognize a charge on my card", "It's been some time since refilled the top-up.", "I bought something in another currency, but the exchange rate was incorrect.", "Can I get a Visa or Mastercard?", "What is the basis of your exchange rates?", "What are the steps to finishing up with this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I sign up for a virtual card?", "pos": "how to get virtual card", "neg": ["I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I need to top up, can I use google pay?", "Why did my money disappear when I topped up??", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "Can I use my card no matter where I go?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "Can I order a new card?  Mine is about to expire.", "I want a new card", "Can I change my PIN in Austria?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can virtual cards be ordered?", "pos": "Where do I order a virtual card?", "neg": ["I think my top up was reversed.", "I purchased something abroad but the exchange rate is incorrect.", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "I made a transaction this morning but I need to revert it now.", "How do I set up my card PIN?", "I was charged a fee for the transfer, but can you tell me why?", "I would like to close my account, as I'm not happy.", "Is there a auto top-up option?", "I requested $100 but only got $20", "Help!  In the app there is a direct debit that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I heard you have virtual cards. How do I get one?", "pos": "how to get virtual card", "neg": ["My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "I don't think the charges made when I had currency exchanged are right.", "An ATM swallowed my credit card!", "My transfer hasn't appeared yet", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Why have I been charged twice?", "The ATM ate my card; how do I get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I order a virtual card?", "pos": "how to get virtual card", "neg": ["I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "Can you tell me how many currencies I can hold?", "i didnt do this charge", "I used an ATM and there was an extra charge.", "I sent money to my family last Friday but they don't have it.", "Why can I not do a transfer to a beneficiary?", "My card got charged twice for the same thing!", "I need an accurate exchange rate, when I make my withdrawals.", "Why is a transfer I have still pending?", "where are the transfers originating"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I sign up for a virtual card?", "pos": "how to get virtual card", "neg": ["Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "I didn't receive the correct exchange rate when I got cash.", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "I don't think the charges made when I had currency exchanged are right.", "i put in money for vacation and its not showing. i need that money today, how long will it take", "Is it possible to refund an item?", "What is this extra fee?", "Will the system automatically update once there is no more money left?", "to cash withdrawals charge me?", "How do I transfer money from one bank account to another?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to get virtual card", "pos": "I don't have a virtual card - how do I get one?", "neg": ["What currencies can I hold?", "Can I top-up my google pay?", "Out of the blue, my card stopped working.", "How long does a payment show as pending before i should worry about it?", "My funds are not transferring to my bank. Why is this not working?", "Why am I still waiting for my refund", "I was charged for getting cash.", "I am interested in cancelling a purchase", "HOW LONG TO TAKE THE TIME TO SOLVE", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have a virtual card - how do I get one?", "pos": "Where do I get a virtual card?", "neg": ["I have a new card and need to activate it", "Am I allowed to change my PIN anywhere?", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "Why is my cash deposit not in my account?", "I want a refund on a direct debit.", "After transfering some money my balance hasn't changed.", "What do I do with my \"decline\" message on a transfer?", "Why am I charged whenever I withdraw cash?", "The refund doesn't show in my account", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a list of businesses that accept this card?", "pos": "Are there any restrictions on where I use this card?", "neg": ["Okay, I found my card, can I put it back in the app?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "I'm not recognizing the card payment.", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "Why was I charged twice?", "Why would my payment for my card show as pending?", "I don't know where this debit transaction on my statement came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who accepts the card?", "pos": "Is there anywhere I can't use my card?", "neg": ["I was supposed to get a refund but it is not showing up on my card", "I an not sure but it looks as if a card payment I made was cancelled.", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "I need a disposable virtual card. Please tell me how to order one.", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "My app shows a payment I didn't make", "Can you please explain how to transfer money using the bank transfer process?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "My card hasn't been working for even small transactions today.", "I am inquiring about why there was an extra fee charged when I used an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which establishments will accept my card?", "pos": "What businesses accept this card?", "neg": ["Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "What ATM machines allow this card?", "I am traveling, what can I do to set up auto top-up?", "My top-up hasn't happened yet.", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "What's the best way to use a cheque to top up?", "Is there a cost to receive money?", "Do I have to manually top-up my account each time or will it do it on its own?", "my payment was rejected", "The app does not believe that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I use my Mastercard?", "pos": "Is there a list of where I can use my card?", "neg": ["Any chance of getting the card outside the UK?", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "Help!  I think my phone may be stolen or lost!", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "My app shows a payment I didn't make", "I have foreign currency i would like to change how much will it cost me?", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "Send me my card now! ASAP", "is apple pay a top up service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the limits to where my card will be accepted?", "pos": "Which merchants accept my card?", "neg": ["What flat currencies do you use for holding and exchanges.", "Why did I only receive a partial amount of what I tried to withdraw?", "Whats the maximum disposable virtual cards?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "Is there extra fees for making a withdraw in a different country at a cash machine.", "Do you have any accounts for children ?", "Which foreign currencies can I get transferred into my account?", "I suspect someone used my card.", "help, lost my card", "Why was I denied the option to transfer money to a selected beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What businesses accept my card?", "pos": "Where is this card accepted?", "neg": ["My money transfer has not yet occurred", "help, lost my card", "My cash deposit isn't in my account. What happened?", "$20 came out instead of $100", "What's the process of changing from GBP to AUD?", "what is the time frame for transfers", "What countries do your accounts support?", "What if I need to use GBP instead of USD?", "Help!  I think my phone may be stolen or lost!", "When can I expect my card? I live in the US."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I pay with my card?", "pos": "Any place that takes Mastercard would be fine.", "neg": ["Can the card be mailed to Europe?", "I can not find my phone or it has been stolen.", "I found a direct debit I would like to dispute", "How simple is it to transfer money into my account?", "What is your currency exchange fee?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Help! I need to transfer something to China.", "The card is non-functional.", "Is there a reason my refund isn't showing on my statement?", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I tell what business will take this card?", "pos": "Are there any places that won't take my card?", "neg": ["Why is my contactless not working?", "Can I use a Visa or Mastercard?", "I'm having problems with ID verification", "How much does it cost for additional cards?", "I don't see any change in my balance.", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "I can't find the top-up card verification code.", "When will I recieve my new card?", "How can I cancel a transfer I made", "I'm wondering how long it takes for my money to get to me after a bank transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any places that won't take my card?", "pos": "Can I pay with my card anywhere?", "neg": ["I  see an extra 1£ charge on my app. Why did It charge me extra?", "I noticed that i got charged extra for using the card.", "Why isn't the transfer I made to a friend showing?", "I want to do a swift transfer", "My PIN was blocked.", "How do I report my card as lost or stolen?", "Is my new card activated?", "Why has my card payment not yet been applied to my account?", "How do I replace my card before it expires next month?", "How do I take a block off my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do all businesses take this card?", "pos": "WHAT IS THE ATMOSPHERE OF IT", "neg": ["There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "I need a Visa card", "What other currencies can I hang onto?", "My transfer did not work, what was the reason?", "I'm not certain my top-up went through yet.", "Help!  The app has an ATM withdrawl that I didn't make.", "I was charged two times for the same thing.", "Are new cards available from China?", "Why am I missing my refund", "Tell my why my top-up is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What businesses can I use this card with?", "pos": "This card is accepted by what businesses?", "neg": ["Can you tell me when my card will arrive?", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "Why didn't I receive the right amount of cash at the ATM?", "Do I have to go somewhere to activate my card?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "My disposable virtual card was rejected.", "Are my contactless settings correct? I tried to use it today but it wasn't working.", "Why did my transfer get declined?", "I am worried about fees for top up cards?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where is card accepted", "pos": "Can I use my card while on vacation overseas?", "neg": ["I was declined when trying to withdrawal cash!", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "How long before a bank transfer shows up in the account?", "Why was I charged a fee when I withdrew money?", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "My transfer did not work, what was the reason?", "How do you Top Up on the apple watch?", "The top-up I ordered didn't process.", "Hi, I have an apple watch. How do I use it to top up my card?", "How can I get a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which merchants accept my card?", "pos": "Can I use my card anywhere?", "neg": ["Why hasn't my payment gone through yet?", "I was getting cash and the card got stuck inside", "I need to delete my account.", "I need a disposable virtual card.", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "Why did the ATM take my card and keep it?", "The card payment didn't work", "I got a new address and need to change my old one.", "the bank transfer was declined", "What should I do after I've moved and need to update my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In which stores can I shop with this card?", "pos": "Where can my card be used?", "neg": ["I think you reverted my top up.", "I got a new card, how do I link it?", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "What do I do if my card gets broken?", "I entered a wrong PIN too many times. How can I fix this?", "Can I use your app to exchange USD for GBP?", "How can I close my account?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "I urgently need to transfer something from China. How long can I expect it to take?", "Which countries do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I pay with my card?", "pos": "What places accept my card?", "neg": ["Will the PIN come separately?", "Who can request disposable cards?", "Where can I see where my funds came from?", "Why am I not allowed to add a certain beneficiary?", "How can I prove I am me?", "Is the top-up amount unlimited?", "Am I able to Top Up with Apply Pay?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "Why is the transfer showing pending?", "Can you tell me how to tell where my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which merchants accept this card?", "pos": "Can I use my card wherever I want?", "neg": ["Can I put my old card back in the app?", "Where is the money I put in the bank?", "How to modify my details.", "Can I change my PIN on holiday?", "Will I be charged for exchanging foreign currencies?", "When will my refund come through", "My American express works with my apple pay, why is top up not working?", "I haven't received my virtual card yet!!", "Is there a way to set up an auto top-up?", "Why did the funds for one of my purchase come back to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card valid everywhere?", "pos": "Will this card work all over the world?", "neg": ["When should I expect my card to arrive?", "I have to make more then a few disposable cards per day.", "How long should it take for a transfer to go through? I have been waiting a while.", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "Why didn't I get the amount I requested at the ATM?", "Cancelling a transaction", "I think my card is stolen!", "I placed a cheque but the funds aren't there", "Can I re-link a lost card with the app?", "I need more assistance with how to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In what places can I use my card?", "pos": "Can i use this card at any store?", "neg": ["The exchange rate was not correct for the item I bought.", "there were two of the same charge to my account", "Where did this extra €1 fee on my statement come from?", "Can I top up my account with a check?", "What's the process for topping up my card?", "How do I find my PIN?", "Someone else accessed my account and made a payment.", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "Is there a reason my cash withdrawal was declined?", "Can I exchange USD and GBP from the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card accepted anywhere?", "pos": "Can i use this card at any store?", "neg": ["what are your exchange rates at?", "Please explain to me how to know where my funds are from.", "I am still waiting for my card.", "How do I delete my account now", "I don't think I made this payment that is showing up", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "From what countries can I use an account?", "Is there a way to use this app with a disposable virtual card?", "I have a charge I did not make.", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any restrictions on where I use this card?", "pos": "How can I know where my card will be accepted?", "neg": ["What exchange rates do you use?", "Are there topping up fees if I have to transfer?", "Why is there an identify check?", "How do I request the PIN?", "What are the countries that you operate in?", "Where is my PIN?", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "What do I do if my card is not working?", "Is the PIN separately delivered?", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know which businesses will accept my card?", "pos": "Can I use my card wherever I want?", "neg": ["I am not sure where my phone is.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I answered so many questions about my identity. Why do you need this info?", "What can I do to verify my card?", "How do I get my money back for something I bought?", "When will a transfer from the US post?", "why did my account decline a incoming transfer", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "I tried to withdraw cash, but got declined!", "I think that the card is stolen.  What are my next steps?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What businesses accept this card?", "pos": "Can i use this card at any store?", "neg": ["what cards can i use to add money to my account", "Why is top-up verified?", "would I need to pay extra for exchanging currencies?", "How old can one use your service?", "Do you support other currencies?", "I am using the app, and I see cash withdrawals that I did not authorize.", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "How do I sign up for a card if I'm in America?", "Is it possible to top-up automatically?", "I need to get some Euros for my holiday. Am I able to exchange some of my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card while on vacation overseas?", "pos": "Is there a list of where I can use my card?", "neg": ["I can't find how to top up my account with a check.  Where is that?", "Card payment is still pending, why is that the case?", "My top up is incomplete.", "My card got blocked, how do I reset?", "How much extra will I be charged for exchanging foreign currency?", "I want to close my account now.", "How many transactions can I do with my disposable card?", "Why did the app deny my top-up?", "How much for an actual card?", "Please help me regarding a direct debit in the app that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card anywhere?", "pos": "Where can I use my card to pay?", "neg": ["In regards to top-ups, can I do them via Google Pay?", "Card activation is not working. What do i do?", "Where can I see where my funds came from?", "I need to exchange my GBP to AUD, how would I do this?", "Can both a Visa and Mastercard be received from you?", "I can't access my account.", "Why would I get a decline message in a transfer?", "I can't verify identity through the app.", "how do i set up my apple pay watch to connect to my account", "My card would not work at a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there limits as to where my card will be accepted?", "pos": "This card is accepted by what businesses?", "neg": ["Why is there a charge for $1 on my account?", "I need help proving that this is really me and to verify my identity.", "My payment didn't work and the money is in back in my account.", "Is there a limit to using a disposable virtual card?", "How can I get my card out of the ATM?", "How many active transactions can I make with a disposable card?", "I want to activate my card, how do I do it?", "In what increments can I top-up my card?", "I can't verify my ID. Why?", "Please help revert my transaction from this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What retailers accept my card?", "pos": "Is there a list of where I can use my card?", "neg": ["Can you check if my money has reached my account since it is not showing up yet?", "why is my top up failing", "Why is my PIN blocked?", "Can my friend send me money if it is not in US dollars?", "I have a trip coming up and want to add money automatically.", "I think my card payment has been refunded", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "Can I hold more than one currency?", "Can I get a card in person?", "Can I reset my PIN if it is blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there limits to businesses that will accept this card?", "pos": "Is there a list of where I can use my card?", "neg": ["How can I change my name because I just got married?", "Why hasn't my payment gone through?", "Can I use my account even though the identity verification has not passed yet?", "How do I top-up while traveling?", "It appears my top-up has not gone through.", "Does a US transfer take long", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "left my phone at hotel, cant use app", "I am under the impression that my top up is still pending", "please cancel the transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card for online payments?", "pos": "You can use it anywhere that accepts Mastercard.", "neg": ["I need help with understanding why my card is not working.", "If I have a credit card with you how I get set up to link to it?", "What is the fee if I use a European bank for a top up?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "Why was my top-up declined?", "My transaction is on the wrong account.", "How can I close my account?", "cancel my account", "What are the auto-top up policies?", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a list of where I can use my card?", "pos": "Any place that takes Mastercard would be fine.", "neg": ["Can cards be delivered? Where?", "What fiat currencies are used for holdings?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Help.  My card is broken.", "Explain to me why a transfer would be declined.", "How old do kids have to be to open an account?", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "Help!  I fear that my card was stolen,", "I didn't see the money I added to my card.", "Where do I unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any limits to were my card is accepted?", "pos": "Can i use this card at any store?", "neg": ["Can I auto top-up as much as I want?", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "Is there a fee to top up by bank transfers?", "What are the steps for changing my passcode?", "still need to get card pin", "I would like to get both Mastercard and Visa card from you if that's possible.", "My card would not work at a shop.", "What do I do if my card gets broken?", "Can I have a third card?", "What is the delivery time to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Any place that takes Mastercard would be fine.", "pos": "Will this card work all over the world?", "neg": ["how long should I expect to wait for my card to arrive?", "Why did my money disappear when I topped up??", "What should I do if someone else used my card?", "I ordered my card but it still isn't here", "Can I increase my top-up maximum?", "Do you support fiat currencies?", "I am having trouble finding the top-up card verification code.", "how do I find the code to verify the top up card?", "My account isn't showing the refund", "If my card expires next month, will I need to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I know where my card will be accepted?", "pos": "At what places accept my card?", "neg": ["Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "I'd like to make some changes to my personal information.", "Is there a reason why top-up needs verifying?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "Which flat currencies can I use from you?", "I see cash in my app but I did not get it.", "Can I transfer my salary onto here?", "An extra fee has been added to my card payment is this correct?", "Can I add a card back to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card no matter where I go?", "pos": "How do I know where I can use my card?", "neg": ["I used the wrong account number!", "Do you hold money and if so, what currencies do you accept?", "Why was a fee changed for my transfer?", "can i add funds  with a card from the united states", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "I have a trasnger that is pending and wondered about it.", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "My cash withdrawal was not entirely complete", "Can I top up for free using a European card?", "My mother deposited a cheque into my account last week, why is it still not showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What places accept my card?", "pos": "Where can I use this card?", "neg": ["How can I tell where the money came from?", "lost my phone, what is account security?", "How do I get my card to work?", "How can I tell what foreign exchange rate I will get?", "can I use my card before identity verification?", "if im not using my account should i close it or just let it sit", "Why didn't my transfer to a beneficiary happen?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "I'm interested in what your exchange rates are based on.", "I did a payment but the app cancelled it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You can use it anywhere that accepts Mastercard.", "pos": "Can I pay with my card anywhere?", "neg": ["The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "How many transactions can I do with a disposable card?", "Do I have to go into the bank to change my PIN?", "What's the process to receive a second card?", "What does pending payment mean?", "Does it cost anything to transfer money for a top-up?", "Why is my refund not visible on my statement?", "Can you please check the exchange rate when I was getting cash?", "the exchange rate was different than expected", "I need to know where I can withdraw money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I pay with my debit or credit card?", "pos": "Are there any restrictions to where I can use my card?", "neg": ["I found my card. How can I put it into my app?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "There is a payment that has not processed.", "How do you top up with a cheque?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "When I got cash, my exchange rate was off.", "why do i need to verify the top up?", "My top up did not go through yet.", "I have a payment I didnt make on my account", "Can you tell me why my transfer declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my card work at all merchant locations?", "pos": "Is the card welcomed by everybody?", "neg": ["How much is the charge to top up via credit card?", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "I've already sent the money out and still have not received money in my account.", "Where is my PIN located?", "who charged my card", "What is the fee to top-up my account", "My money transaction can't be seen by the person I sent it to", "In what increments can I top-up my card?", "What type of card will I receive?", "I got double charged from something, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I pay with my card anywhere?", "pos": "Can I use my card wherever I want?", "neg": ["I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "How would I use a bank transfer for topping my account?", "How much does it cost to us US cards?", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "How long do I have to wait for Europe transfers?", "How do I terminate my account.", "What was the extra charge for withdrawing money?", "Can I get a Visa instead of a MasterCard?", "im worried about fraud how do you protect my account", "What is preventing me from adding a specific beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nWhere can I use my card?", "pos": "Is my card denied anywhere?", "neg": ["Someone hacked into my cards account.", "What are the countries that you operate in?", "Please can i get a disposable virtual card as well?", "Is it possible to order a card?", "Why did you charge me extra?", "Can i top up by card?", "Can I change my PIN at any ATM?", "I withdrew some cash, when is it going to show?", "I'm not happy with service and would like to delete this account.", "Someone stole my phone, what is my next step?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You accepts my card?", "pos": "Are there businesses that don't accept this card?", "neg": ["when will my transfer clear", "Can I get both a Visa and a Mastercard from you?", "I have multiple of the same transaction", "why isnt my cash withdrawal showing", "Should my top-up be completed by now?", "How do I change my last name?", "Can I have a spare card for this account please?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "When will a transfer from the US post?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of businesses will take my card?", "pos": "WHAT IS THE ATMOSPHERE OF IT", "neg": ["Are there a certain amount of transactions i can do with one disposable card?", "I just looked over my statement and I don't recognize the name of a card payment.", "I would like to dispute a direct debit transaction", "My order needs to be canceled.", "My account says I have money but I withdrew it in cash.", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "What payment methods are used to top up?", "How many times can I make a top-up?", "What works for identity verification?", "I see a transfer fee, but to my understand, that should have been free, what happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is this card accepted?", "pos": "At what places accept my card?", "neg": ["Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "I do not see the card PIN anywhere?", "Am I allowed to get an account for my daughter?", "I have multiple of the same transaction", "From which age can my kids use your service?", "Will I get charged fees when I add money with an international card?", "Can you tell me more info about virtual disposable cards?", "How do I change my name?", "Why was I charged extra using my card?", "Can I use google pay for topping -up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the card welcomed by everybody?", "pos": "Is my card denied anywhere?", "neg": ["Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "How long will it take for me to get my card?", "What is your opinion on the exchange rate?", "Are cheques accepted for a top up?", "Can I have a new card shipped to China?", "my statement contains an unknown payment", "I have an unauthorized direct debit on my account", "My cash transaction isn't showing on my receipt", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "Can I use my card to withdraw from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "WHAT IS THE ATMOSPHERE OF IT", "pos": "Where can my card be used?", "neg": ["I was just needing to know why my card got declined", "What steps do I need to get another card?", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "How much are you going to charge me if I top up my US card?", "What's going on? My card wont accept any transactions.", "When will my transfer come through?", "I want to transfer money into my account, what do I do?", "Could you tell me the fiat currencies that you work with?", "Can I use a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any restrictions to where I can use my card?", "pos": "Is there restrictions on where I can use my card?", "neg": ["How can I fix my card if the contactless function didn't work this morning?", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "Does it matter which card I use", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "Can I add money automatically to my account while traveling?", "Is there an allowance on cards?", "I need this item refunded"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I pay online with my card?", "pos": "Is there anywhere I can't use my card?", "neg": ["I was only given $20 when I tried to get $100", "WHAT IS THE SOLUTION OF THIS PROBLEM", "What countries are you located in?", "Does the app top up automatically?", "Why hasn't the transfer shown up in my account yet?", "Why did I get charged one pound seemingly randomly?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "Why can't I see my funds after I topped up?", "Why isn't my id verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card wherever I want?", "pos": "This card is accepted by what businesses?", "neg": ["My topping up didn't go through.", "Is it normal to see a fee for transferring money?", "Is there a money transfer fee?", "What is the handling fee for transfer?", "I have a canceled top-up and wanted to know about it.", "I would like to know where my source of funds came from.", "Is there a way to view the history on where my funds came from?", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "I tried to do a transfer and it hasn't worked!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I use my card to pay?", "pos": "Where can I use this card?", "neg": ["What steps should I take before my card expires?", "There is a direct debit transaction that I did not authorize", "I should have a refund in my statement but I can't see it", "where do I go to top up with cash?", "I am still waiting for a refund", "I tried to make a top-up and it was canceled, why is that?", "When will my transfer from the US get here?", "How do I find the refund on my statement?", "I have exceeded the number of PIN attempts", "why wouldnt the atm give me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card denied anywhere?", "pos": "This card is accepted by what businesses?", "neg": ["When will my transfer process?", "If I don't live in the UK, can I get a card?", "What amount can I top-up?", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "What currencies can I exchange?", "What are your exchange rates calculated from?", "A Bank ATM did not give my card back. What do I do now?", "my phone was taken yesterday, what should I do about my account?", "Can I request a card?", "I see an extra $1  charge on my statement, why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will this card work all over the world?", "pos": "Where can I use this card?", "neg": ["Someone else made a Direct Debit transaction on my account", "I have used all of my PIN tries. What should I do now?", "What is the refund procedure?", "What fiat currencies are used with holdings and exchanges?", "Why is verifaction required for my Identity?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "How do I receive a refund for my item?", "I need money put into this account from another one.", "Have you sent out my card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i use this card at any store?", "pos": "Is there anywhere I can't use my card?", "neg": ["My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I got cash and the exchange rate should have been different than it ended up being.", "Why did I only receive this much currency?", "What fees are charged when I top up", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "I had a problem with my card payment, can you help?", "Can I get spare cards?", "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "I sent money about 5 days ago and the recipient has not received the money yet.", "My ATM withdrawal is taking forever"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This card is accepted by what businesses?", "pos": "At what places accept my card?", "neg": ["A foreign purchase I made has the incorrect rate applied to it.", "What do I do if I can't access my passcode?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "How long should I wait for top up go go through ?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "When can I expect the transfer to arrive in my account?", "why do I have to show my ID", "Why was I charged for payments? You didn't warn me about additional fees.", "Card delivery services? Where?", "I have received my American express in apple play, looks like top up has an issue, please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there anywhere I can't use my card?", "pos": "How do I know where I can use my card?", "neg": ["Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "How old does my daughter have to be to open an account?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "Why does it show that my transfer is still pending?", "I haven't been sent my new pin!", "Can I edit my personal details?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At what places accept my card?", "pos": "Is there restrictions on where I can use my card?", "neg": ["i tried to do a transfer to an account but it didn't work", "Google play top up help?", "I can't remember my password.", "why is a transfer to beneficiary not possible?", "The exchange rate was incorrect for an item I bought.", "I used an ATM and there was an extra charge.", "Why am I being charged more on exchange with things I bought abroad?", "I did a payment but it was reverted by the app", "How do I dispute a direct debit transaction?", "My card payment failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I use this card?", "pos": "Where can my card be used?", "neg": ["Why did you charge me extra for withdrawing money?", "Would I be charged any fees if I added money to my account using an international card?", "I wanted to withdraw $100 from the ATM but I only got $20", "I want to cancel a transaction.", "My card has been lost! help!", "How long will it take for my top up to work? It's still pending", "I think I got charged twice for the same thing", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "For some reason I am unable to preform a transfer to a beneficiary.", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can my card be used?", "pos": "Is there restrictions on where I can use my card?", "neg": ["Am I allowed to get an account for my daughter?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Do you offer disposable virtual cards too?", "What currencies do you accept for adding money to my account?", "There is a direct debit payment on my account that I didn't authorize.", "When I was traveling abroad, the exchange rate was applied wrong.", "something is wrong with my exchange rate charge", "Can you please help me in canceling my order.", "I think my card is broke?", "Why hasn't the transfer shown up in my account yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know where I can use my card?", "pos": "Are there businesses that don't accept this card?", "neg": ["Why can't I withdraw cash?", "How long does it take to prove my identity?", "I think my card payment has been reverted", "what's my top-up verification code?", "The contactless payments are not working.", "Why, when paying with the card, was I charged an extra fee?", "I think that my card has been stolen!", "I need my card ASAP!", "I would like to order a virtual card, where can I get one?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there businesses that don't accept this card?", "pos": "Is there restrictions on where I can use my card?", "neg": ["I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Is it possible to exchange currencies?", "Where is the transfer to my account that I made?", "My card shows a cash withdrawal I don't recognize.", "How long until transfers complete?", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "A transfer is pending.", "I still don't have a refund.", "why do I have a pending payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a reverted top up I made and wanted to know why it didn't go through.", "pos": "Why did my top-up not get approved this time?", "neg": ["can i get a card if i live in the US?", "Your machine took my card. How do I get it back?", "My salary is in GBP. Do I need to configure this somewhere?", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "I did a transfer and was charged a fee that I shouldn't have been!", "When will a cash withdrawal show up?", "Do you accept cheques for top ups?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "Why was my request for cash declined?", "Do I get Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For some reason, the money I added was returned.", "pos": "top up cancellation", "neg": ["For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "I can't seem to figure out why my transfers are getting declined.", "Would I need to pay extra for currency exchanges?", "What do I do to activate?", "Why can I not choose the card i want?", "What cards and currencies can I use to top up my account?", "How can I verify my source of funds?", "How do I withdraw money?", "How old does my daughter have to be to open an account?", "Help me change my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My topup got reverted. Please let me know if there is any issue in system.", "pos": "What reasons could cause my top up to be reverted", "neg": ["€1 was in my statement as an extra fee.", "I am trying to transfer money and something is going wrong.", "Is there a limit to the number of disposable cards I can have?", "I can't access my account.", "The app says I made a cash withdrawal even though I didn't.", "Can you tell me if I can track the card you sent me?", "The ATM didnt let me get cash", "How can I access my account when I have lost my phone?", "Can I get an account for my daughter?", "I have money in a foreign account that I want to send to this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my top up may have been reverted, what do I do?", "pos": "When I top-up, the app reverts it.", "neg": ["My card was used without my permission, what do I do?", "How old does one need to be?", "Are you able to make exchanges to EUR?", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "I think my passcode was changed", "Can I use as many top-ups as I want?", "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "Can an apple watch be used to tup-up?", "i tried to withdraw money but was told i didn't have funds", "How do I create a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up but my money is not showing. Why is that?", "pos": "I wanted to know why a top-up I made has been reverted.", "neg": ["My card didn't work at the ATM in Notting Hill.  Is my card working?", "I think my transfer failed. What do I do now?", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "What are the charges for recieving SEPA transfers?", "What do I do if a transaction shows up twice?", "How does identity check work?", "I sent money about 5 days ago and the recipient has not received the money yet.", "Top up my card please, which y'all support?", "what is source of my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app reverted after I topped-up", "pos": "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "neg": ["What countries do your services support?", "I want to use my American Express for adding money into my account.", "I think I got charged twice for the same thing", "Where do I go to edit my personal details on my account?", "What are the various currencies and cards that you offer support for?", "My statement shows an extra fee - what is it?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "Can you let me know why my cash withdrawal is still pending?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's only been a few weeks my my top-up got cancelled", "pos": "Why was my top up reverted?", "neg": ["Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "Why is there a fee on a card payment?", "Can you explain why my payment was charged a fee?", "My identity verification didn't work", "Why i'm I being charged an extra pound", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "My PIN is unlocked, what do I do?", "Hold old do my kids have to be to use the service?", "How long does it take for the money to show up in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell if my top-up has been cancelled?", "pos": "Is there a reason my top-up has been cancelled?", "neg": ["I deposited cash into my account and I'm having trouble seeing it on my account.", "Why did my payment get declined?", "How long will it take for my payment to go through?", "A payment shows up on the app that I never made.", "do you offer refunds? i would like to return purchase.", "is there a way to fix my top up", "Do the disposable cards have any restrictions on them?", "when will the balance on my account change form a transfer", "Do you have EUR currency available for me?", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to know why a top-up I made has been reverted.", "pos": "When I top-up, the app reverts it.", "neg": ["This transfer incurred a fee that I don't think is right.", "Do you accept US credit cards?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "What is taking so long on my transfer from the US?", "How can I access my account when I have lost my phone?", "What is the extra fee that was added when I used the card?", "Why hasn't my transaction completed?", "If I lost my phone at the hotel, can I still use the app?", "Will there be a charge for topping up by account with a SEPA transfer?", "I need to exchange my GBP to AUD, how would I do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "pos": "Seems like my top up has been cancelled", "neg": ["For what reason is my transfer still pending now?", "Can I receive money in a different countries money?", "I noticed a duplicate charge on my statement.", "When I got cash, my exchange rate was off.", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "is the a reason why my transfer has failed?", "Is there a way to see my money's source?", "I need to change my contact information.", "I have a top-up that's still pending and wanted to know about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "pos": "When I top-up, the app reverts it.", "neg": ["In a month, my card will reach its expiration date, am I required to request the next card?", "How long does it take for pending transfer transactions to post?", "How do I top up my account using transfer?", "When do I set up my card PIN?", "Can I choose from either Visa or Mastercard?", "I believe that my card has been stolen!", "Can I top-up automatically?", "There are two of the same charges on my account.", "I got some items this morning but the payment says pending", "Will it cost me to get a second card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "pos": "I have a canceled top-up and wanted to know about it.", "neg": ["How do i verify my card?", "I paid with card and was charged a fee that shouldn't be there!", "Why didn't my transfer get to the recipient?", "A cash withdrawal has been done that I didn't do.", "What is the pending payment on my card about?", "I tried to use my debit card, but the payment did not work.", "I got a message that my transfer was declined.", "I got a cheque that I want to top up with?", "How long does transfer from the US take?", "How do I get Top Up to work in Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do?  I topped off but the app reversed  it.", "pos": "How does my top-up got cancelled?", "neg": ["How many days does it take for a transfer to go through?", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "Why didn;t my payment work", "why hasn't my virtual card arrived?", "I haven't received money from a transfer?", "Do you receive SWIFT transfers?", "I have a question regarding the PIN of the card?", "Why is this payment on my app", "Why are there fees for using a card?", "How to modify my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "pos": "Why was my top-up declined?", "neg": ["Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "I know there's an auto-top option but I can not locate it when I look?", "Why is the purchase I made this morning still pending?", "What type of card will I receive?", "Can I change my PIN remotely?", "Are there charges for using a bank card to top up", "I made a cash deposit going to my account but it is not there", "how do I get top up to work for my card", "Why do you guys need to verify my identity?", "What are the steps that I need to take to activate a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "pos": "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "neg": ["I attempted a transfer, but it failed.", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "Where can I find out where my funds came from?", "Why didn't the money I transferred into my account get added to my balance?", "Your company is lame. Shut down all my account services right now.", "It seems I need to get information on limits for top-ups.", "Please send my card as quickly as possible.", "Why can I not get cash from the ATM?", "I can't figure out why a transfer is still pending?", "What's the process for terminating an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my top up was reverted.", "pos": "What I topped up was reverted by the app.", "neg": ["I topped up my account but the app failed to process it.", "Will it take more than 3 days for my transfer to reach my account?", "I was removing a dollar amount from my account and now don't have access to my card.", "Are there any specific cash machines that I have to go to in order to change my PIN?", "Can I receive a refund for an item I purchased?", "I didn't receive the correct amount of cash when I exchanged it overseas.", "What is this extra pound charge for?", "How can I get my money that I didn't get from the ATM?", "My card payments have stopped.", "How can I get my Google pay top up to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to top up my card and it was cancelled.", "pos": "Can you tell me why my top-up was canceled?", "neg": ["Why was I charged this extra fee while doing a transfer?", "What apps can I use to top up my account?", "My PIN isn't working.", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "My new card is here, what's the process for activating it?", "Where is the PIN number found?", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Why was I charged a fee for my card payment?", "Are transfers not free? I didn't know I would be charged for transfers.", "What options do I have when topping up a US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason for my top up to be cancelled?", "pos": "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "neg": ["I didn't receive the correct amount of cash", "What does a 'pending payment' mean?", "What is the age limit?", "I am just waiting for the transaction to be completed.", "Can my account be topped up by my friends?", "Are you okay with exchanges to EUR?", "I have a payment that hasn't went through yet.", "I want to transfer money to a beneficiary, but I couldn't.", "How do I start an exchange between GBP and AUD?", "When will it get delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was just cancelled.", "pos": "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "neg": ["Why did I only receive this much currency?", "My card doesn't seem to work anymore", "how do i get a pin for my card", "I want to delete my account.", "Suddenly, my card won't work.", "There's a payment in the app I don't recognize.", "Am I able to use my account if the identity verification is not complete?", "How do I make my transfer go through", "I recently transferred some cash, but the balance has not changed.", "Card payment has be declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "pos": "It looks like my top-up was cancelled", "neg": ["Why did my payment get declined?", "I made a cash deposit going to my account but it is not there", "I need to transfer money into my account, and I don't know how to do that.", "Will my employer be able to pay me with this service", "I thought I was going to receive more currency?", "I want to auto top-up.", "Can I change my PIN in Austria?", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "Why is there an uknown charge showing on my account?", "I froze my account, but how do I order a replacement card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a canceled top-up and wanted to know about it.", "pos": "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "neg": ["is it ok if i use both visa and mastercard", "A wrong amount of cash we sent to me.", "What is the fee for accepting money from a foreign country?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "How old must I be to open an account?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "I would like to know how exchange rates are calculated when transferring funds.", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "If someone in a different country sends me money, do I have to pay a fee?", "What is the most I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put some money in my account the other day but now its gone? Why is this?", "pos": "What is the status of my top up?", "neg": ["In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "I think my pin has been compromised, what do I do?", "Should I complete my security verification before I can use my account?", "My top up isn't in my wallet.", "Does this app exchange currencies?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "Why is there an extra charge of 1 dollar on my statement?", "Which currencies are allowed?", "I want to close my account & I will never do business with you again.", "How do I cancel a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Something is wrong, my top-up is gone and I don't know what happened to my money.", "pos": "My top up was rejected. Why?", "neg": ["Is there anywhere  In the  Eu  this card can not be delivered in", "What is the refund process?", "Please explain why my transfer attempt was declined. Thank you.", "I have young kids. Can they use this service?", "What other fiat currencies can I use?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "I used my card to top up but it's saying it is still pending. What does this mean?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Do I get charged if I am receiving money?", "I have a pending money transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "pos": "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "neg": ["I was denied cash at an ATM", "Can I auto top if I'm low on funds?", "What are the steps to finishing up with this account?", "How do I get my money back for something I bought?", "What should I do if my passcode won't work?", "how should i add money to my card", "how do i get a new card", "I want to top up by cheque", "When I add money to my international card do you charge a fee to do so?", "I can't find how to top up my account with a check.  Where is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "pos": "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "neg": ["Can it be delivered on a certain date?", "Do I need to go to a physical bank to change my PIN?", "Why and I being charged this fee?", "I made a transaction, but I made it to an account I didn't mean to make it to.", "How come the money from the merchant appeared back into my account?", "Why isn't my card working anymore?", "I was charged multiple times for one transaction.", "My transfer's stuck on pending.", "How long do transfers from Europe take?", "The item i bought exchanged rate was incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top-up not go through?", "pos": "My automatic top-up was unsuccessful", "neg": ["The app is having trouble verifying my identity.", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "If there isn't much money left over, will it top-up automatically?", "I want to shut down my account as soon as possible.", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "Do you have an option for auto top up?", "show me how to transfer to my account", "What is the fee for topping up a US card?", "I need more assistance with how to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "pos": "Why did you revert my top up?", "neg": ["Can my PIN changed remotely without visiting a bank?", "Is there any way to see my card in the app?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "I was getting cash and the card got stuck inside", "I need to find the top up verification code", "Where will I get my card?", "Card delivery services? Where?", "I just got my card.  It's not linked yet--how do I do that?", "I just got a new card how do I get it to start working?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does my top-up got cancelled?", "pos": "My top-up was reverted by the app.", "neg": ["There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "I think I got charged twice for the same thing", "I noticed a duplicate charge on my statement.", "What was the issue with my topping up?", "Is there a way to modify my details?", "What is the price for a physical card?", "I must quickly transfer something from China, and I need to know how long it will take.", "I cannot see a refund in my account", "I've changed my mind on an item.  How do I get a refund?", "Someone took my card without permission"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened to the money that I deposited?", "pos": "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "neg": ["I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "How low does the balance have to be before the system updates?", "I got charged a fee that shouldn't be there from my cash", "I need to exchange my GBP to AUD, how would I do this?", "I need to know what flat currencies you support for holding and exchange.", "How long should it take for a transfer to go through? I have been waiting a while.", "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.", "What are the disposable cards used for?", "What do I need to do for the card activation?", "I haven't seen the cash yet from the cheque I deposited."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "pos": "Why did my top up get pulled back out?", "neg": ["Where can I find the verification code for a top-up?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "I could not get a top-up to work, why?", "Does the card you sent have a tracking number?", "It seems like a transfer is pending.", "My PIN is not working, can you help?", "I need my card right away.", "Why is my friend not getting a transaction arrival yet?", "I do I top up from my Apple Watch?", "My transfer failed when I tried."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up cancellation", "pos": "I think you reverted my top up.", "neg": ["I transferred money, why was charged for an extra fee?", "How can I top up with a cheque?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "Tell me why I need top-up to be verified?", "I think my card payment has been reverted", "The transfer on my account is not showing up.", "I lost my phone. What do I need to do?", "Can I use American Express?", "What do I have to do to get the virtual card to work?", "Will you charge me for exchanging foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my top-up get cancelled?", "pos": "My money disappeared! Please help??", "neg": ["I made a payment that's pending. Will it go through?", "I had a cheque deposited, but I don't see my money yet?", "How do I go about getting a refund?", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "My transfer didn't arrive to the recipient", "I moved to a new city and need to change my address", "How much longer is it going to take to get my new card?", "My card got stuck in an ATM.", "Please cancel my last transaction.", "What caused my cash withdrawal to be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top up been returned?", "pos": "i noticed that the funds were returned to my bank account. What happened?", "neg": ["I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "I've deposited a check but the cash isn't showing that it's there yet.", "A transfer has to be cancelled.", "I want to top up from my Apple Watch, can I?", "I have money in a foreign account that I want to send to this account.", "My transfer was wrong, are you able to stop it before it goes through please?", "My balance is not right. It has not been updated for the cash or cheque deposit.", "Do the disposable cards have any restrictions?", "What do you require for identification verification?", "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "pos": "It looks like my top-up was cancelled", "neg": ["Why has my new card still not come?", "Do I have to change my PIN at a bank?", "Why is my cash withdrawal still pending?", "How much transactions do I get with a disposable card?", "If my cash withdrawal is still not showing, is something wrong?", "What number of transactions can i do with one disposable card?", "What exchange rate is it?", "what can I do if I got my American Express in Apple Bay but top up is not working?", "I was refunded the money for something I bought already.", "There is a direct debit set up that I didn't create."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "pos": "I want to know why my top-up was reverted", "neg": ["Can you tell me where  can change my PIN?", "Why hasn't my friend's transaction arrive yet?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "Why did my payment fail?", "Can I top up with cash", "When I withdrew my money, why was there an extra charge?", "How do I open an account for my children?", "What is the procedure for topping up with a cheque?", "In what increments can I top-up my card?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was reverted by the app.", "pos": "What caused my top-up to be returned?", "neg": ["Someone made a mistake on my money transfer because I was charged extra fees.", "I'm seeing a direct debit payment that is not me.", "Why was I not able to complete my transfer?", "What's the reason for needing to verify my identity?", "How can I know where did my funds come from?", "I got less cash because of the exchange rate.", "My card payment might have been reverted.", "My app says I withdraw money from my account from an ATM.", "My card is not working.", "I believe I got a wrong exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if my top up is reverted?", "pos": "What caused my top up to be reverted?", "neg": ["What is the fee charged for using my card?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "Using your app, would I be able to exchange between USD and GBP?", "What is my source of funds?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "cash and check deposit has not gone thru", "Do I have a choice for a Mastercard?", "how can i track card you sent", "Am I able to change my PIN at certain cash machines?", "How much do I have to pay if I want to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up but the app declined it", "pos": "How come I can't put money in my top up account?", "neg": ["My cheque is slow to cash", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "Can I use google play as my primary app to Top up?", "I did a transfer earlier but see that it failed to go through.", "I was charged twice for a few things this week when I only bought one. What do I do?", "Why was there a fee with my cash withdrawal?", "Why was I unable to complete my transfer?", "How do I get the passcode reset?", "Where is my money transfer?", "WHAT IS THE MAIN REASON OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you revert my top up?", "pos": "I think you reverted my top up.", "neg": ["I need you to delete my account now.", "What steps do I have to take to change my PIN?", "I should not have been charged a fee for cash withdrawal.", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "I'm not sure what I need to verify my identity.", "I got a transfer fail message, but no explanation of why-- what happened?", "Pending still shows on this transfer, why?", "I noticed that my card was charged more than once for one thing.", "When I got cash, my exchange rate was off.", "How to cancel a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "pos": "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "neg": ["How do I link my new card?", "My account says I have money but I withdrew it in cash.", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "Where can I see where funds came from?", "I think I was charged a different exchange rate than what was posted at the time.", "Why do transfers get declined?", "Are you able to delete my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Has my top-up been cancelled?", "pos": "How do I tell if my top up was reverted?", "neg": ["Out of the blue, my card stopped working.", "How do I get my card PIN?", "There must have been a mistake, why was I charged an extra pound?", "I just moved. How do I give you my new address?", "I topped-up my account, but I don't think it went through.", "Today I was out eating and my card was declined. Why's that?", "What are the charges for recieving SEPA transfers?", "Can I have more physical cards?", "What is the fee charged for using my card?", "Will you charge me more if I top up with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What caused my top up to be reverted?", "pos": "The app declined my top up. What did I do wrong?", "neg": ["I am seeing in the app, some cash witdhrawals that I did not authorize.", "Need help with a stolen card.", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "I have been waiting for my transfer, shouldn't it be here already?", "How can I prove the source of my funds?", "I have been waiting over a week. Is the card still coming?", "lost my phone, what is account security?", "Is there such thing as top up by cheque?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "My morning transaction needs to be canceled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my top-up showing as reverted?", "pos": "Why was my top up reverted?", "neg": ["My PIN number was incorrect, and I can't access it.", "Why was there a fee on my cash withdrawal?", "What is the process for setting up and account for my child?", "How come there is an extra fee on my statement?", "What is the significance of verifying the top-up?", "Is it possible to exchange currencies using the app?", "My phone was left behind.  Can I still use my card?", "The atm didn't give me all my cash", "After I attempted a transfer, it failed.", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my top up was reversed.", "pos": "Did you revert my top up?", "neg": ["Why was I charged a fee for my withdrawal?", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "I cannot get my google pay to work.", "Why isn't my balance updating?  I did a bank transfer and it isn't current.", "Can you tell me why my credit card was declined while trying to top-up?", "I have been charged twice on my statement.", "When will I receive a transfer from europe?", "Is there a way to reset the passcode?", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "What's the process to receive a second card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain why my top up would be reverted.", "pos": "I tried to make a top-up and it was canceled, why is that?", "neg": ["I think my transfer failed. What do I do now?", "Why is their a charge pending on my card still?", "Which currencies are allowed?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "Please help.  There is a payment in the app that isn't mine.", "Why is the transaction to my friend still pending?", "Where can i find my top-up verification code?", "My card is not working at stores.", "To receive money are there charges?", "My payment card was declined - could you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "pos": "Why has my top-up been returned to my account?", "neg": ["What does the bank charge for lost or stolen card replacements?", "I need to cancel a transfer I made.", "Is there an additional cost to exchange currencies?", "pending transaction?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "I have not received my card and it's been a week, what do I do?", "If I can, I would like to get both Mastercard and Visa from you.", "Why did a transaction I made charge me $1?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "The cash abroad exchange rate is applied wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my top up go through?", "pos": "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "neg": ["Hurry and refund me, I am waiting", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "How do I modify my details?", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "What is this fee for card payment?", "What do I do after my card expires?", "I have a US credit card, will you accept it?", "What's the fee for exchange of foreign currencies?", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "Can I top-up any amount I wish on any given day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For what reason did my top-up get cancelled?", "pos": "Why did my top-up not get approved this time?", "neg": ["Why was I charged twice for my item!", "On my app I can see that a direct debit payment that I didn't do, appears.", "Who do I talk to for transactions debited twice?", "How many days until my US transfer arrives?", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "What happens if I forget my PIN?", "How can I tell if an AMT will take this card?", "Is there a reason that my top-up is still pending?", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "Who can I speak with regarding a lost card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up was rejected. Why?", "pos": "Why did you revert my top-up?", "neg": ["Can I receive payment in another currency?", "How much do I have to pay to accept an international transfer?", "I am still waiting for a money transfer to appear.", "If there isn't a lot of money left, will it automatically top-up money?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "It says \"pending payment?\" Why is it saying this?", "Why is it showing that my account has been charged a dollar that is showing as pending?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "When will I see an updated balance after a transfer?", "I transferred some cash and it didn't arrive"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i noticed that the funds were returned to my bank account. What happened?", "pos": "I got notified that my top up has been reverted. Why?", "neg": ["Can you tell me why I was charged extra when I withdrew money?", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "how do I link an old card?", "Something's wrong my card won't work.", "Is the 1 pound charge I can see an error or an incorrect entry?", "I already paid to top-up but the funds aren't available yet, where are they?", "My card was charged more than expected.", "I don't think I made this payment that is showing up", "The app is showing a direct debit transaction that I did not perform", "I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my top up has been reverted", "pos": "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "neg": ["I have a cash withdrawal that says it's pending, why?", "When will the money be made available in my account?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "I need to set up an account for my daughter, how would I do that?", "Can I receive my salary with this in another currency?", "Do you need to know my first and last name?", "Where do I top up?", "What's the process of changing from GBP to AUD?", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "How can I delete my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "pos": "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "neg": ["How do you determine exchange rates?", "Using Google Pay, can I top up?", "Why would my payment still show as pending?", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "What does it mean when a cash withdrawal is pending?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "Why hasn't my cheque processed?", "Can I auto top up multiple times?", "Can I get a card although I'm not in the UK"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Reasons for top up cancellation.", "pos": "Why has my top-up been returned to my account?", "neg": ["I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?", "I have an unknown debit charge in my statement, why?", "Currently I can't get my card to work.", "Why is my PIN blocked?", "I lost my phone and need help so someone doesn't access my account.", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "It's not letting me transfer money to my beneficiery.", "What's taking so long for this payment to go through?", "Tell me your opinion on the exchange rate.", "What are the top-up fees for my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "pos": "Why has my top up been cancelled", "neg": ["How much do I have to pay if I want to transfer money?", "Who can have access to top up my account?", "I was charged a fee for a transfer. Where did it come from?", "Please tell me why I was charged additionally when I used the card.", "Can this app take my salary?", "Where do I activate my card?", "I want to close my account due to poor customer service.", "Why can't my beneficiary access my account?", "I made a mistake and did a transaction to a wrong account, can I cancel?", "\nAt which ATMs can I use this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "pos": "Why did you revert my top-up?", "neg": ["My app was on the phone and I was mugged.  What do I do?", "What are the acceptable currencies for adding funds?", "Why is my beneficiary not allowed?", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "I know I'm getting a new card but would like know when I can expect to receive it.", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "What currencies can be used for top up?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "I need to know what foreign exchange rate I can get."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my top-up declined?", "pos": "Why did my top up get pulled back out?", "neg": ["How would I go about getting a physical card to use in stores?", "There was a direct debit I don't recognize.", "Should i uninstall the app before i try it again?", "What countries can I use the card in?", "Is it possible to get a refund for the item?", "what is the matter?", "I would like to know why a withdraw I made for some cash shows up as pending.", "Do you charge if I use a European bank card for top up?", "Is it ok for a friend to send me money?", "Is it possible to dispute a debit payment from a couple of months ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "pos": "When I top-up, the app reverts it.", "neg": ["I made a bank transfer and the balance hasn't updated yet.", "I entered my pin wrong  too many times.", "How long is the delivery to the US?", "I have a new email.", "Where is the top-up verification code?", "My Virtual card was rejected for a car rental. Why?", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "I noticed a different charge while I was taking my money out.", "who can put money in my account?", "what are your exchange rates at?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My automatic top-up was unsuccessful", "pos": "Is there a reason my top-up has been cancelled?", "neg": ["Why was I not able to get cash from the ATM?", "is there a fee for swift transfer", "When did I get a $1 extra fee on my statement?", "Do I need to go to an office to change my pin?", "How can I get a card sent to China?", "I haven't received money from a transfer?", "what currencies can i exchange between on your app?", "I have a cash withdrawal in my statement. Why is that?", "Is this card available to Americans?", "Help me please, My Apple Pay American Express top up does not work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "pos": "My money disappeared! Please help??", "neg": ["My transfer still says pending", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "I was removing a dollar amount from my account and now don't have access to my card.", "Would I be charged any fees if I added money to my account using an international card?", "Why is my refund not showing up on the statement?", "Where do I find how to top off with a check?", "For topping-up is there a charge?", "Will it cost extra to add money to an international card?", "I need multiple cards per day, and they all have to be disposable."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I can't put money in my top up account?", "pos": "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "neg": ["I signed up, but don't have a PIN. Where can I find it?", "Do I have to manually top-up my account each time or will it do it on its own?", "Why is there a direct debit to my account? I didn't do that.", "Am I able to do a SWIFT transfer with you?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Please help, the atm swallowed my card, what do I do?", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "Why haven't I received my new card yet?", "Are there any restrictions on the disposable cards?", "Would you please unblock my pin? I don't know why, but it's blocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain to me why a top up would be reverted?", "pos": "Tell me how a top up would be reverted.", "neg": ["Can I use my card in Austria?", "What are the age limits for your service?", "I want to hold and exchange fiat currencies, what can I use to do so?", "When will my new card be delivered?", "why do I have to show my ID", "Need to report a change of address.", "Why do you need so much information about me", "Why are my withdrawals suddenly being declined?", "Which flat currencies do you support for holding and exchange?", "I was only given $20 after trying to withdraw $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app reverted my top up", "pos": "I got an cancellation error when I was topping up.", "neg": ["Why am I missing my refund", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "Please send my refund now.", "I did a transaction this morning and now I want to cancel it.", "How do I link a new card in the app?", "I made a check and cash deposit that wasn't credited to my account.", "What countries can I use my account in?", "My exchange rate isn't correct.", "Do you hold money and if so, what currencies do you accept?", "There are funds showing in my app that I did not receive."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my top up be reverted?", "pos": "What happened to my top-up? I think it was cancelled.", "neg": ["Why do I see an extra £1 charge on my statement?", "What do you charge to top up US cards?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "I need to terminate my account immediately.", "I requested a refund but can't see it.", "I would like to get a physical card, but I don't know how. Can you help me?", "I found the card that I thought I lost, and I would like to reactivate it.", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I would like to track the card you sent to me.", "What about my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like my top-up was cancelled", "pos": "Why did my top-up get reverted?", "neg": ["What is the meaning of a pending payment?", "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "Is there a certain age I need to be?", "what steps do you take to check identity", "My refund has not shown up in my account.   Where is it?", "What do I do if my card is not working?", "Why was there a fee when I pulled cash?", "my google pay seems to be acting up.", "I do not have the information to verify my identify.", "You shorted me money when I tried to make a withdrawal."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like my top up has been cancelled", "pos": "I topped up and now my money is not there anymore! What happened to it?", "neg": ["How old does my daughter have to be to open an account?", "How can I see the progress of delivery of the card that was sent?", "How long is the delivery to the US?", "I deposited money but my balance hasn't been updated yet.", "What are these disposable virtual cards all about?", "Can you explain why I am now getting charged a fee for using my card?", "Why can't I take $100 out", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "How come my transfer got declined", "after i got married i need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What caused my top-up to be returned?", "pos": "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "neg": ["Why was my cash withdrawal declined by the ATM?", "I have been double charged", "My card has been lost! help!", "How long before I can see that my cash withdrawal has taken place?", "Are there any charges for using a bank card to top up", "Can I deposit money using Apple Pay?", "Please tell me how to edit my personal details.", "How can I create a disposable virtual card?", "What identification is required to activate my card?", "Can a credit card be used to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to use my top-up on the app. Could you explain this to me?", "pos": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "neg": ["Can I use a transfer to receive my transfer?", "Questionable transactions on my account.", "How come I got blocked for entering wrong pins?", "My passcode won't work.", "How's the exchange rate?", "My card couldn't complete a transfer, why?", "Why did I not get the amount of money I requested?", "What currencies do you offer?", "Are there any limits if I use these virtual cards?", "Why is my contactless not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "pos": "Why did you revert my top-up?", "neg": ["How do I receive a virtual card?", "Can I get my money back on an item?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "How are exchange rates determined?", "I'm concerned because my cash withdrawal is pending.", "For SEPA transfers, what kind of charge will be applied?", "how many uses are the disposable cards good for?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "Why can't I make a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "pos": "Explain top-up cancellation", "neg": ["I can't withdraw money", "What top up charges are there for US cards?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "I have not seen any changes in my account balance(s) after making a transfer.", "I need an actual card that I can hold in my hand, how do I do that?", "How long should it take for my top-up to finish? I've been waiting a while.", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "I would like to know if you use Visa or Mastercard.", "What is the reason for my card payment to be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know why my top-up was reverted", "pos": "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "neg": ["What has to be done to verify my identity?", "Why is my cash deposit not in my account?", "What can I do with a disposable virtual card?", "Can I change my PIN without going to a bank?", "There is a refund missing.", "who do I talk to, to cancel a transfer?", "I want to have an item refunded can I do that?", "Can I choose what card I can use", "Can I change my PIN at any cash machines?", "Am I able to top up with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "pos": "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "neg": ["I wasn't able to withdraw money at an ATM", "I'm waiting for a transfer from the US, how much longer?", "I need to get hold of a physical card?", "How long does a European transfer take?", "When will my transfer be in my account?", "What is the procedure to transfer money to my account?", "I had to pay one pound more than the set price!", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "I have a new phone number and need to edit my contact information.", "For some reason my card payment didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "pos": "What happened to my top-up? I think it was cancelled.", "neg": ["I'm worried that my card has been compromised because I see a payment that I didn't make.", "I did a transfer and was charged a fee that I shouldn't have been!", "I need to cancel a transaction please!", "Can my job deposit my wages directly into the account.", "What to do if my card has been used without my permission?", "Is there a fee for physical cards?", "Can anyone else top-up for me?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "how do I speed up identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain why the funds I added were returned to my account.", "pos": "I got notified that my top up has been reverted. Why?", "neg": ["I need to update my demographics.", "What is needed for identity verification?", "My funds are low, can I auto top up?", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "My card failed to work when I was shopping in a store", "I need to transfer something from China, How long will it take?", "I made a mistake and performed a transaction on the wrong account!", "I can't get a contactless payment to work.", "Why has my top up not gone through yet?", "I bought an item that I was charged a different exchange rate for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my top-up has been cancelled?", "pos": "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "neg": ["There was a direct debit I don't recognize.", "How many top-ups can I use?", "Why did you cancel my card payment?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "Where can I get a card in the EU?", "An item I bought had the wrong exchange rate applied.", "Is it possible for friends to top up my account?", "I need to change my card PIN.", "From what countries can I use an account?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was checking my statement and my top-up has been reverted", "pos": "I refilled my account balance but got an error message.", "neg": ["My American express works with my apple pay, why is top up not working?", "The ATM didn't give me what I asked for but my balance says it did", "Is there an auto top up option?", "Should I be seeing a fee applied for my money transfer?", "Where can the cards be delivered?", "What is the maximum number of transactions that I can put on a disposable card?", "Why has my top up failed?", "How much is the charge to top up via credit card?", "Is it possible for me to top up with a cheque?", "What do I do after the ATM takes my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you revert my top-up?", "pos": "Why didnt my top up go through", "neg": ["I want to get a Visa and Mastercard, is it possible to get both from you?", "What's the transfer time from Europe?", "I want to end my account", "Why was I charged an extra pound?", "How can I activate the new card i got?", "Whats the maximum number of disposable cards that I can get?", "How can I change my password?", "How long are deliveries to the US?", "I was charged extra when I made a cash withdraw, why?", "Why would my payment for my card show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "pos": "My top-up was cancelled, could my bank be the problem?", "neg": ["I transferred money and it hasn't come yet", "I would like to return my purchases", "How can I tell what foreign exchange rate I will get?", "My top up hasn't gone through", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "Why is there an unknown card payment?", "I paid with my card and I was charged a fee", "how do I speed up identity verification?", "What is the average pending time for a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "pos": "If my top-up didn't transfer, what went wrong?", "neg": ["How come I got charged extra for withdrawing cash?", "To receive money are there charges?", "I would like to use top-up with my Apple Pay.", "How long am I to wait before the transfer gets to my account?", "Will you work with any fiat currencies?", "How can I look at where my available cash is coming from?", "I had a cheque deposited, but I don't see my money yet?", "Why does top-up need to be verified?", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "Will I get extra charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app reversed a top off I had.  What should I do?", "pos": "The app declined my top up. What did I do wrong?", "neg": ["Is verifying my identify important?", "What fees are charged for a physical card?", "When will my card be delivered?", "I bough an item and the exchange rate was incorrect.", "What credit cards do you carry", "Which atms allow me to change my pin?", "How many days to deliver to a US customer?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "If I were to use a European bank card for a top up, will I incur a charge?", "Is my new bank card on the way and is there a way to track it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "pos": "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "neg": ["Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "What are the reasons to be charged a fee on card payments?", "I don't think I was supposed to be charged so much.", "What am I being charged an extra pound when I haven't bought something worth that much?", "How long does it take for cash withdrawals to hit my account?", "I would like help to revert a transaction I did this morning", "I don't understand why I was charged extra for withdrawing money?", "My phone was left behind.  Can I still use my card?", "Why hasn't my account updated to reflect my current balance?", "How can I move money from my account at a different bank to the account I have at this bank."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Has my top-up gone through?", "pos": "Why was my top up reverted?", "neg": ["How do I go forth on transferring a sum of money from one account to another?", "I didn't get the all the cash i wanted from the atm", "Why do we need to verify a top-up card?", "I found a direct debit I would like to dispute", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "I got my American Express in Apple Pay, why is top up not working on my device?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "Can I have a supplementary card?", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "What steps do I have to take to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What I topped up was reverted by the app.", "pos": "When I topped up the app has seemed to reverted it.", "neg": ["My virtual card is just not going through.", "My card is not working.", "Is there a way to order a virtual card on the website?", "Where do I go to see the source of my available money?", "Why am I still waiting for a transfer?", "Is this app capable of exchanging currencies?", "Why was I charged an extra fee when using the card?", "Can I change my card PIN?", "What is the length of time for one of these items to come to the U.S?", "Disaster, I've totally forgotten my passcode, can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I topped up the app has seemed to reverted it.", "pos": "Can you tell me why my top-up was canceled?", "neg": ["Help me verify my identity.", "What is the max amount of top-ups?", "I've been waiting since Friday, where is my money?", "How many different cards can I have for my account?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "Do you have any card fees if I want to add money using an international card?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "I will be traveling.  Can I add money automatically?", "I don't live in the UK. Can I still get a card?", "How do I transfer money from one bank account to another?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "pos": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "neg": ["Top up keeps failing", "Tell me how to setup a new PIN.", "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "There is a cash withdrawal on my statement that I did not make", "Is it possible to cancel my transfer?", "How long until the card arrives?", "I keep trying to make a payment, but it doesn't work.", "How long will the transfer take?", "my cash withdrawal has not come out of my account yet.", "The app isn't letting me log in, but my info is correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "pos": "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "neg": ["I got an unexpected charge on my transfers. How can I correct this?", "I tired but an unable to activate my card.", "How do I activate my card to start using it?", "What is the charge for exchanging currency?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Some cash was withdrawn in the app, but I did not do it.", "I want to add money to my card, what payments do you accept?", "Why do you ask for top-up verification?", "There is a record of payment I never submitted on the app.", "I think I was charged double for something I bought - how long should I wait before reporting this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money disappeared! Please help??", "pos": "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "neg": ["Am I allowed to change my PIN anywhere?", "Can you please tell me where my card is? I ordered it 2 weeks ago!", "Can I choose from either Visa or Mastercard?", "My top-up was declined", "Why isn't my id verifying?", "I made a payment but the app gave the money back.", "Why has my new card still not come?", "I put my check in the bank, but I haven't gotten my cash yet?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "I got a message that my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "pos": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "neg": ["How can I link the new card?", "how soon will my card arrive?", "Whats the transfer process", "No Visa please. I want to continue with Mastercard.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "I made a cash withdraw and it shows up as pending why is that?", "Why is the refund not on my statement?", "what is the exchange rate when i get cash", "Can I top-up my google pay?", "The exchange rate that was applied for an international purchase was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up recently and saw the money go through, but now it's just gone? What's going on", "pos": "Why have my top ups been canceled?", "neg": ["My app is showing a cash balance that I did not receive.", "There has been an unusual withdrawal from my account, can you help?", "My card shows a cash withdrawal I don't recognize.", "What fees are there for adding money using an international card", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "My card did not work at store.", "How do I reset my passcode?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "I have lost my phone or it has been stolen.", "I don't understand why I'm being charged for using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "pos": "Why didnt my top up go through", "neg": ["I deposited a cheque, why isn't my balance showing that I did?", "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "Where can I find top up by cash deposit?", "What cards and currencies can I use to top up my account?", "It won't let me prove my identity.", "Why are you asking so many questions about me?", "I put my check in the bank, but I haven't gotten my cash yet?", "Can you please tell me why my transfer failed?", "Can I have another card in addition to my first one?", "I have a second credit card from the US. Will you take it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top up been cancelled", "pos": "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "neg": ["How long do bank transfers usually take?", "how long does it take for a transfer to arrive", "How can I get my money back for a payment i didnt make", "Why am I getting a fee on a card payment?", "Do you have an age limit?", "I recently deposited a cheque and cannot find the cash from it.", "what currencies can I receive my salary in with this?", "Is verifying my identify important?", "I am unable to prove my identity", "How do I top up using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Reverted top up", "pos": "Can you tell me why my top-up was canceled?", "neg": ["I have a disposable virtual card. Is there a limit to how many times I can use it?", "I have been waiting for my top-up to complete and it still hasn't gone through.", "How do I get my money back for a duplicated charge?", "If I order a card when does it arrive?", "How do I use a card to top up?", "My card is stuck in the ATM?", "My wallet isn't showing my top-up, did I do something wrong?", "The passcode isn't working for me.", "what are the reasons why you would not be able to process a payment", "why was i charged a small amount"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "pos": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "neg": ["Is there a reason that my top-up is still pending?", "I could not transfer funds to a beneficiary; is there a problem with your software?", "Why did my transfer not work?", "I was charged an extra dollar on my account and would like to know the reason.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "Where is my money that I transfered?!", "On my disposable card, is there a transaction limit?", "I need my card right away.", "Can I use a different bank ATM than my own?", "The app is showing a direct debit payment that I never made"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "pos": "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "neg": ["the product is not working, can I get a refund?", "do i need to add money before i order a card", "Why do you guys need to verify my identity?", "After my checque or cash deposit, my balance didn't update.", "Why was my transaction not approved?", "Can I write a cheque to top up?", "Can you help me track my card?", "I need my PIN unlocked.", "How many times can I use my disposable card?", "Why would a transfer to an account not be allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What reasons could cause my top up to be reverted", "pos": "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "neg": ["I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "you got the exchange rate wrong for my cash withdrawal", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "Can I put my old card back in the app?", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "Why has my withdrawal not posted?", "I am waiting for the money to enter my account. How long does it take?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "Can you explain why my payment was charged a fee?", "Can someone please explain to me where my source of funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my top up reverted?", "pos": "Explain why my top up has been reverted please.", "neg": ["What are the top up charges for all US cards?", "Can I get my friends to add money to my account?", "What currencies can my account be in?", "I received a returned payment that I made.", "I have a transaction that shows multiple times.", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "I need more physical cards.", "Can you tell me where my funds come from?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I top-up, the app reverts it.", "pos": "Why did my money disappear when I topped up??", "neg": ["I'd like to order another card", "I just pulled money out of the ATM and was charged a fee, WHy?", "i need a refund from you because the merchant is refusing, can you do that?", "Someone hacked into my cards account.", "Is topping up free?", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "Contactless payments need to be enabled for my card.", "What is the process for activating my card and using it?", "I have a payment in my statement that is off", "i need to add express delivery if that's an option"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I tell if my top up was reverted?", "pos": "I got an cancellation error when I was topping up.", "neg": ["Can I transfer something urgently from China? How long does it take?", "Why would the app deny my top-up?", "can you top up your account automatically", "I think a fee was applied for paying with a card.", "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "how do I ask for a physical card?", "Please tell me which fiat currencies you support.", "I need to exchange a currency - can I do that here?", "It won't let me activate my card.", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "pos": "Why did my top-up not get approved this time?", "neg": ["I have a trasnger that is pending and wondered about it.", "Is there a problem that makes my payments show pending?", "Why is there an extra €1 fee in my statement?", "What ATMs can I use my card at?", "I desperately need to transfer something from China, Please give me the wait time.", "Do i have to wait to get the pin or can i set up a pin", "Is there a limit on auto top-up?", "What is the maximum for top-ups?", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "When will my account receive the money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did you revert my top up?", "pos": "What happened to my top-up? I think it was cancelled.", "neg": ["Why did I have to pay an additional amount when using my card to pay?", "My withdrawals were going smooth until I got declined today. What is going on?", "What is the fee for accepting money from a foreign country?", "card is being used by someone else", "Is there a fee for transferring money", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "I am looking for my top-up verification code and cannot find it.", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "What are then rules on beneficiaries?", "Why is there a fee when I thought there would be no fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didnt my top up go through", "pos": "My top up may have been reverted", "neg": ["For what reason must I authenticate the top up?", "There are charges on my card that I haven't purchased.", "Activate my card", "How do I edit my details?", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "How was I charged extra when I used my card to pay?", "There is a mysterious debit transaction on my statement", "How can I get my PIN unblocked?", "Do you allow currency exchanges?", "Why am i being charged for withdrawing cash funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think you reverted my top up.", "pos": "Why was my top up cancelled?", "neg": ["Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "I tried to pay through my account but the payment is not going through. What's going on?", "The ATM did not give me my card back?", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "I have transactions that I don't recognize - I think someone is using my card.", "Where do I go for a refund?", "How long do you have to wait to see your virtual card your ordered?", "Can you tell me what the exchange fee is?", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "Where is the tracking number for the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top-up been reverted?", "pos": "My top up may have been reverted", "neg": ["I'm happy with Mastercard and want to stick with just that credit card.", "Can third party fees affect a transfer?", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "Can you explain your exchange rates basis?", "Can I use SWIFT transfers?", "Why do you have the identity check", "What is the daily limit on my card?", "I haven't received my virtual card yet!!", "I tried to make a transfer and it didn't work.", "My top up is pending still"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top-up been returned to my account?", "pos": "I topped up and now my money is not there anymore! What happened to it?", "neg": ["Will it take more than 3 days for my transfer to reach my account?", "I wanna revert a transaction i did this morning.", "My money disappeared right when I tried to top up", "Why is there a direct debit fee in the App when I didn't do it?", "How do I know if my top up worked?", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "My ATM transaction was cancelled.", "Are cards issued to people living in the US?", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "I made a check deposit but the cash hasn't arrived in my account yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't cancel my top-up.", "pos": "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "neg": ["Why is my last cheque deposit taking so long?", "The cash I deposited using the ATM is still pending", "Why is my disposable card not working?", "How will I know when I get my refund?", "What are my payment options?", "What other fiat currencies can I use?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "What is this fee debit on my account?", "I don't remember my password", "What does it mean if my payment has been reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "pos": "What happened to my top-up? I think it was cancelled.", "neg": ["I tried to withdraw cash and got declined, why is that?", "Am I able to modify my account details?", "I haven't received the money from the check I deposited.", "My statement shows a strange direct debit.", "What is the reason my payment was not accepted?", "I need Australian dollars instead of UK currency.", "Will I be sent a new card before mine expires?", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "I am not satisfied with your service.  Close my account.", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened to my top-up? I think it was cancelled.", "pos": "Why is my top-up showing as cancelled?", "neg": ["Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Why are all my card payments being declined?", "A payment on my statement is wrong.", "Are there steps I need to take before my card expires?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "Is it possible to delete the account?", "Where did the  €1 fee in my statement come from", "I think someone has hacked my card!", "I did not do this payment", "Account topping up bank transfers to my account assistance please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I topped up the app reverted it.", "pos": "I topped up and now my money is not there anymore! What happened to it?", "neg": ["Can I use my card anywhere?", "My transaction from earlier needs to be reversed.", "Any chance of getting the card outside the UK?", "I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?", "stolen phone, what should i do", "When will my new card arrive?", "Why is there an extra fee on my statement?", "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.", "Where can I deposit cash to top up?", "My refund isn't going fast enough."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got an cancellation error when I was topping up.", "pos": "Why have my top ups been canceled?", "neg": ["I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "Which currencies are allowed?", "My refund has not shown up on my statement.", "How long before a bank transfer shows up in the account?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "Can I get a second card for free?", "What is this cash withdrawal on my statement?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Why is my disposable card not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "pos": "Why did my top up get pulled back out?", "neg": ["Why isn't my cash deposit showing up in my account? I deposited it this morning.", "What is the limit on disposable cards?", "What do I do if I cannot access the app?", "Send me my card now! ASAP", "I don't want to verify my identity", "I'm waiting for my transaction to complete.", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "\nWhere can I use my card?", "Is it possible for a friend to personally send me a payment?", "Can you  tell me how to get AUD not GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top-up get reverted?", "pos": "My top up was reverted. Can you help?", "neg": ["What are all of the different steps for identity checks?", "Where can I use my Mastercard?", "Do you charge extra for topping up with a debit or credit card?", "There was a problem with the exchange rate on a purchase.", "A payment in my account was made by someone I don't know", "I don't want to give you all my identify details.", "can i verify my identity i the app", "What are the reasons why a card payment would be declined?", "When will my card be delivered?", "My card was declined at a restaurant today and I am not sure why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my top up showing?  Was the money reversed?", "pos": "I refilled my account balance but got an error message.", "neg": ["I need to find out why my pending payment hasn't gone through.", "How can I find out where the funds are flow?", "Will you accept my credit card?", "I haven't received my cash yet.", "What fees are charged when I top up", "Not sure what my password is.", "Where can I use this card?", "Why can't my transfer complete?", "I could not get money from an ATM", "What does it mean if my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "pos": "I went to look at my top-up and it was canceled, can you tell me why this happend?", "neg": ["Is there a way to find an ATM around me?", "Help me access the card I already got so I can information from it.", "Can I top up using my cheque?", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "If I top up by card, what options do I have re: currency and card type?", "I need a transfer cancelled.", "Why couldn't I transfer to a beneficiairy?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "My payment was stopped", "Why was my cash withdrawal declined by the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up was reverted. Can you help?", "pos": "I refilled my account balance but got an error message.", "neg": ["Why am I being charged for ATM fees?", "How can I lookup the source for my available money?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?", "Why am I not able to withdraw cash from this ATM?", "Can I use your services without access to the app?", "My balance is not right. It has not been updated for the cash or cheque deposit.", "Transfer declined.", "The ATM didnt let me get cash", "I got less than what i asked for in the ATM, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the status of my top up?", "pos": "My top up may have been reverted", "neg": ["Is there a charge for a physical card?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "I only received $20, but I requested $100.", "If I top up by transfer, am I going to be charged?", "How do I get a new card as your machine swallowed mine!", "Is there a way to revert a transaction?", "I've lost my card. What can I do about that?", "I would like to top up via credit card, which credit cards do you support?", "My card needs to be activated asap", "I made a payment and it appears it is showing twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It appears my top-ups have been canceled.", "pos": "I topped up and now my money is not there anymore! What happened to it?", "neg": ["IS there a fee to exchange currency?", "I just got married and I need to change my name", "Top-up is loaded into the card and no update.", "What happens when a payment is reverted?", "Where is my recent refund in the my statement?", "I believe my exchange rate is incorrect", "How come a fee was charged when I tranferred money", "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "The ATM gave me less cash than requested", "How do i activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my top-up showing as cancelled?", "pos": "My top-up has been reverted and I would like to know why.", "neg": ["I can get my identification verified.", "I added money but my top-up wasn't processed by the app.", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "My transfer was declined, why is that?", "I am still waiting for the cash to be returned from a cheque I deposited!", "I noticed the exchange rate for cash withdrawal isn't right.", "What is the best way to get my virtual card?", "Why wasn't my bank balance updated?", "Is American Express supported for adding funds?", "What is the reason when I tried to pay contactless at the bus, it didnt work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up and now my money is not there anymore! What happened to it?", "pos": "Why did my money disappear when I topped up??", "neg": ["While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "What options do I have when topping up a US card?", "I was charged for using my card?", "Please can i get a disposable virtual card as well?", "What would cause a transfer failure?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "How do I exchange currencies with this", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "Would I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I refilled my account balance but got an error message.", "pos": "Seems like my top-up has been cancelled", "neg": ["I'm interested in learning more about disposable virtual cards.", "What is the proper way to activate a card?", "How dp i top up with a cheque ?", "What identification is required to activate my card?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "How would I top up with a cheque?", "Help me unblock my PIN.", "I think someone stole money from my card", "I placed my order a week ago. Is it ok that my card isn't here yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was cancelled, could my bank be the problem?", "pos": "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "neg": ["I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "I want to get a Visa", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "I forgot my code", "Why was I charged extra when paying with card?", "When will my card be here?", "Why isn't my refund on my statement?", "What all is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up may have been reverted", "pos": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "neg": ["I lost my phone and need help so someone doesn't access my account.", "Why was I charged twice for the same thing?", "How is the exchange rate doing?", "Can I change from AUD to GBP?", "Are there steps I need to take before my card expires?", "Can I increase my top-up maximum?", "I am confused why there is cash I did not accept in my account", "How can I link the new card?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "What is the process for setting up and account for my child?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my top-up didn't transfer, what went wrong?", "pos": "Why did my top-up not get approved this time?", "neg": ["my phone was taken yesterday, what should I do about my account?", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I tried activating my card and it didn't work", "My account isn't showing a transfer I made.", "Who do I contact if there is a direct debit that I did not create.", "Why can I not do a  transfer", "How do I dispute a direct debit on my account?", "Tell me why there is a charge on my cash withdrawl.", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "How recent do my documents need to be for verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app declined my top up. What did I do wrong?", "pos": "Why did my top up get pulled back out?", "neg": ["left my phone at hotel, cant use app", "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "Why do the top-ups need to be verified?", "Why hasn't my friend received the money i sent them yet?", "Are there limitations to what currency I can hold?", "Bank transfer to account did not show up, please help?", "How can I exchange currencies with this app?", "Where can I locate my card PIN?", "went somewhere else, need to change details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my top up work?", "pos": "Why did my top up get pulled back out?", "neg": ["I lost my card, what do I do now?", "What happens if the ATM gives me the wrong amount of money?", "Is there a way to link cards if I have one of yours?", "Where do I need to go to change my PIN?", "Can you tell me why my transfer is failing and help resolve?", "why was my payment reverted on the app", "What are the fees for using a European bank card?", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "Why can't I buy cryptocurrency on the app?", "My new card is here, what's the process for activating it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "pos": "I got notified that my top up has been reverted. Why?", "neg": ["I tried to used my card in a shop and the transaction was declined.", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "I made a transfer and was charged extra. Why?", "I think my card is broke?", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "When I went to get cash, it was declined!", "Can I use this app for both USD and GBP?", "I'm being asked for a verification code. Where do I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top-up not get approved this time?", "pos": "Why have my top ups been canceled?", "neg": ["Is it possible for me to top up with cash?", "Why do I have duplicate transactions for one purchase?", "Can my salary be received and transferred to my current currency in my country?", "There is random cash in my account.", "How soon will I get my card?", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "I have an outgoing transfer", "Can I exchange USD for GBP in your app?", "Why can't I buy cryptocurrency on the app?", "How old do you need to be to have an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up has been reverted and I would like to know why.", "pos": "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "neg": ["Why does it show that my transfer is still pending?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "How can my friend pay me?", "I still do not see the cash deposit in my account from last week. Why?", "Its been 3 days, How long will my transfer take to get to my wallet?", "I made a payment and it was reverted and wanted to know why?", "Can I auto top up multiple times?", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I've transferred money into my account but the balance is the same", "I want to change the wrong exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have my top ups been canceled?", "pos": "Tell me how a top up would be reverted.", "neg": ["How long will it be  before the person I sent money to is able to see it?", "Is auto top up available?", "Why did my transfer to a beneficiary fail?", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "I am blocked now because I entered the wrong pin, need help.", "I am having trouble finding the top-up card verification code.", "Where can I go to get my PIN unblocked?", "I want to transfer money into my account", "How long does the \"pending\" period of a transfer take?", "There's something wrong on my bill. A transfer fee should never have been added."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got notified that my top up has been reverted. Why?", "pos": "Why did my top up get pulled back out?", "neg": ["I need to update my demographics.", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "Are transfers not free? I didn't know I would be charged for transfers.", "How is my money transferred to the account", "Why did a transaction I made charge me $1?", "Where can I check out the source of available funds in my account?", "Why is there a payment showing twice?", "I am missing a refund amount on my account.", "What do I have to do to get the virtual card to work?", "Why can I not choose the card i want?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to look at my top-up and it was canceled, can you tell me why this happend?", "pos": "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "neg": ["Can I convert currency with the app?", "It says that my payment is pending, what does that mean?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "I tried to top up and suddenly my money disappeared", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "Explain the card PIN to me.", "where do I go to top up with cash?", "If my funds are running low, will the app top up automatically?", "My card still hasn't arrived after two weeks, now what?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support top ups?", "pos": "Why did my top up get reverted?", "neg": ["Why do you need all these details about my identity?", "I requested $100 but only got $20", "My cheque is slow to cash", "How long does it take for a transfer to reach my account?", "I topped up last night but don't have any funds, why not?", "I was charged twice for the same purchase!", "WHAT IS THE ATMOSPHERE OF IT", "Is a tracking number available for the card that was just sent?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "Can you provide me a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a top-up and it was canceled, why is that?", "pos": "Can you tell me why my top-up was canceled?", "neg": ["Where do I find our how to get a physical card?", "Can you send me more cards for my account?", "I received a decline message on a transfer", "My card still hasn't been delivered", "Can cards be dispatched on a specific date?", "My cheque is slow to cash", "do you offer refunds? i would like to return purchase.", "I would like to change currency", "I see a strange payment in my account.", "A refund is taking too long."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "pos": "Explain top-up cancellation", "neg": ["What do I do if my card is about to expire?", "What is the way to go about getting a virtual card?", "Can someone in the US have a card?", "Why wouldn't my contactless work for the metro?", "How do I link my card in the app.", "Why was I not able to complete my transfer?", "How long until the card arrives?", "I have an unauthorized direct debit on my account", "What am I being charged an extra pound when I haven't bought something worth that much?", "What is the max amount of disposable cards I'm allowed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my money disappear when I topped up??", "pos": "Explain why my top up has been reverted please.", "neg": ["Do you have a children account available?", "Can I top-up automatically?", "i entered my pin in wrong and got it frozen. how many tries do i have", "Is my transfer pending?", "Do you support all countries?", "Why did the transfer fail when I attempted to do it earlier?", "What is the wait time until money reaches my account?", "Is the closest ATM to me within 2 miles?", "Please tell me the steps to verify my identity.", "My card was used without my permission, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how a top up would be reverted.", "pos": "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "neg": ["How can I trade currencies with this app?", "I decided I no long want something that I ordered, and want a refund. How do I go about doing that?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "I've forgotten my app passcode completely.", "I tried to do a transfer but I got a message that it was declined.", "My account balance has not updated to reflect my recent transfer.", "My account transfer was blocked.", "Can I have more than one card?", "I need assistance with understanding which fiat currencies that you support.", "Why am I unable verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top up get pulled back out?", "pos": "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "neg": ["When I travel, can it automatically add money in certain intervals?", "How do I open an account for my children?", "I don't know what my passcode is, can you help?", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "What do I have to do to change my pin?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "lost my card in atm", "I tried to top up, but the funds show up as pending. I thought it was instant?", "Is there an automatic top up feature?", "I topped up my account but the money isn't there now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "pos": "Explain why my top up has been reverted please.", "neg": ["my check or cash deposit has not shown up", "Why is the pending status on my cash withdrawal taking so long?", "I need to know what your exchange rates are.", "Can you tell me what I need to do for the identity check process?", "A refund for a recent return has not arrived on my card.", "Can you please tell me why I was charged an extra fee on my transfer?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "The other bank confirmed a transfer I made, but this account is not reflecting it yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like my top-up has been cancelled", "pos": "Can you tell me why my top-up was canceled?", "neg": ["I need to know what foreign exchange rate I can get.", "Is it free to exchange currency?", "Do you accept US credit cards?", "Help, I don't know what the PIN is to my card?", "What should I do if my smart phone is lost or stolen?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "What is the charge for topping up a card?", "Why, when paying with the card, was I charged an extra fee?", "When can I use money sent to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain top-up cancellation", "pos": "Can you tell me why my top-up was canceled?", "neg": ["Why hasn't my friend received the money i sent them yet?", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "It does not appear that my message went through.", "Has my card been lost in delivery?", "I need my payment in another currency", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "Got only $20 when I tried to withdraw $100.", "Are your cards supported in the EU?", "Do you provide cards to people not in the UK?", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "pos": "Explain why my top up has been reverted please.", "neg": ["There is a direct debit payment I don't recognize.", "Why was I charged a fee for using my card", "I don't see any change in my balance.", "I'm not happy, I want to close my account.", "im worried about fraud how do you protect my account", "The card that I have isn't working. This is the physical card.", "I see an unfamiliar payment on my statement.", "Help! I lost my card!", "I don't need to transfer anymore and I want to cancel it.", "Why isn't my refund showing up in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain why my top up has been reverted please.", "pos": "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "neg": ["My statement is showing I was Charged a dollar and I am not sure why.", "How soon will my balance be updated to reflect my transfer?", "How do I receive money from someone?", "Are EUR exchanges allowed?", "My refund for a purchase hasn't  cone through yet.", "Will I be charged a fee to top up using a debit or credit card?", "i dont recognise some of these transactions, i think someone has my card details", "I believe that a card payment I made was cancelled.", "I'm panicking!  I lost my card!  Help!", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "pos": "Can you tell me why my top-up was canceled?", "neg": ["My phone was stolen! What do I need to do?", "I have to verify my source of funds.", "Can I top up using cash?", "I've been waiting since Friday, where is my money?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "What are the auto top-up policies?", "How do you check my identity?", "Top up my card please, which y'all support?", "Please explain how disposable virtual card work.", "I'd like like to know where I can order a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my top-up was canceled?", "pos": "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "neg": ["I tried to top-up but it got denied.", "Why did the top-up fail?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "I see cash in my app but I did not get it.", "Why did my top-up not work?", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "I need to actuate my card.", "Is exchanging currencies one of your app services?", "Why is there a pending time on my transfer?", "Am I able to do top-ups with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my top up cancelled?", "pos": "Why did my top up get reverted?", "neg": ["I need to move money from one of my other accounts to this one.", "Why was a fee changed for my transfer?", "Everytime I try to prove my identity it won't let me.", "At what cash machines can I change my PIN?", "What countries do your services support?", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "My card isn't letting me purchase something and I wanted to know why.", "Can I add money to my card automatically during a trip?", "How long does it take to prove my identity?", "I don't see the verification code for my card transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "pos": "Why did my top up get reverted?", "neg": ["There is a strange payment on my card and I don't know what to do.", "Why is my payment still pending?", "Why isn't my refund showing up?", "Why would there be an extra charge on my app?", "Am I able to track a card that has already been sent?", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "Why hasn't my transaction arrived?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Does it cost anything to transfer money for a top-up?", "Why isn't my refund shown on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top up get reverted?", "pos": "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "neg": ["Do you offer disposable virtual cards too?", "What do I do if I have been charged twice?", "Will this card work at any ATM?", "Do i need to verify my top up?", "Why check my identity?", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "An extra pound was charged!", "I did a cash deposit to my account but it doesn't show up", "Can I top up for free using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash deposit to my account but i don't see it", "pos": "After depositing a cheque my balance did not change.", "neg": ["I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "I got less than what i asked for in the ATM, why?", "My card payment was reverted, why?", "The app is having trouble verifying my identity.", "Is there a way to use this app with a disposable virtual card?", "Why is there an identify check?", "Are there any limits if I use these virtual cards?", "How old do you have to be?", "Can my salary be received and transferred to my current currency in my country?", "What information do I need to gather in order to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my account balance not changed after depositing a cheque?", "pos": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "neg": ["I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "There is an extra 1£ charge on my app. Why did you charge me extra?", "why do i have a failed transfer", "Where do I get a disposable virtual card?", "Am I able to top up with this cheque I received?", "I noticed a duplicate charge on my statement.", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "Why doesn't my Google pay top up work?", "I bought some things in the morning but the payment shows as pending", "how long does delivery take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still awaiting the money I put into my account this morning.", "pos": "I deposited a cheque, why isn't my balance showing that I did?", "neg": ["How can I get my money that I didn't get from the ATM?", "Is a SWIFT transfer acceptable?", "where can i located the auto top up function?", "I'm not happy with service and would like to delete this account.", "My identity wasn't verified", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "When will my transfer come through?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why hasn't my cash arrived yet from my cheque?!", "pos": "When will I receive the cash payment from the check I deposited?", "neg": ["My card hasn't shown up yet.", "I have not seen any changes in my account balance(s) after making a transfer.", "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "Is there a charge for getting my money?", "My top up has failed", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "How old do my kids need to be to use your service?", "I need to change my contact information.", "Why is there a fee for doing a transfer?", "I haven't received my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "pos": "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "neg": ["Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "My phone has been lost or stolen", "Can it add money every so often automatically while I travel?", "I wasn't able to do a transfer to an account", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I would like to close my account, as I'm not happy.", "I'm trying to activate the auto-top up function. Where is it?", "Is there a way to set up an auto top-up?", "How long will a transfer from Europe take?", "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I seen the cash from the cheque I deposited yet?", "pos": "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "neg": ["When I got cash I was charged an extra fee!  Explain!", "How do you determine exchange rates?", "Can someone assist me with activating my card?", "I need my virtual card", "What do I do if I can't get my card out of the ATM?", "Mastercard is preferred to me.", "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "My card still hasn't been delivered", "My card has an expiration date, will you send a new one automatically?", "What do you charge for an exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque but I don't see the funds in my account.", "pos": "Why is my cash deposit not in my account?", "neg": ["I need to change my home address.", "i need to know about exchange rates", "I just received my card and I'd like to activate it.", "Shouldn't my new card be here by now?", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "Please send me a disposable virtual card.", "what countries can i use my card in", "Show me how can my friends top up my account.", "Why does my identity need verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened to my cash deposit?", "pos": "How long does it take to show a deposit I made to my balance?", "neg": ["I have forgotten my passcode", "Do you work in Greece?", "Where can i exchange between GBP and USD", "How do I change my name?", "How come my cash withdrawal came with an unnecessary fee?!", "Why is my payment still pending?", "My new card just arrived, how can I activate it?", "Please tell me how I can receive a physical card", "What should I do if I think someone stole my details and used my information to make some transactions?", "How long does it take for a transfer to be in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "pos": "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "neg": ["My transfer failed.  Help!", "I was charged for the same thing twice", "Can you  tell me how to get AUD not GBP?", "When will I get my card shipped to me?", "How long will it take my card to get here?", "I can't use my virtual disposable card", "Tell me about the card PIN?", "If my card expires next month, will I need to order a new one?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "Where do I go to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a deposit but it is not showing up in my balance.", "pos": "My cash deposit isn't in my account. What happened?", "neg": ["I am trying  to  transfer and  it has been  stopped why is  that", "I have a new card and need to activate it", "If I top-up by using a trasfer are there charges that applied?", "How long do transfers take, mine just says pending?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "What are these fees i am paying?", "There is a transaction showing up several times.", "I need to report a stolen card", "How old can one use your service?", "How would I use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put cash in my account, but I don't see it.", "pos": "The balance hasn't changed yet after depositing a cheque with some money.", "neg": ["My disposable virtual card got rejected", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "I saw a payment come out of my account for a merchant I don't remember.", "If my PIN number is rejected, how do I solve it?", "I an not sure but it looks as if a card payment I made was cancelled.", "I bought an item then noticed the exchange rate was wrong.", "I'm not sure why my card didn't work", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for the cash to be returned from a cheque I deposited!", "pos": "I deposited a check, but haven't received the funds for it.", "neg": ["Can I get a disposable virtual card?", "How many transactions can be made with a disposable card?", "My card still hasn't arrived after two weeks, now what?", "What documentation do you accept for the identity check?", "Will there be a charge for topping up by account with a SEPA transfer?", "What is the verification process used for?", "Does a discount apply if I exchange currencies frequently?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "I'm confused as to why my top-up did not go through.", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have cash deposit to my account but it is experiencing a problem", "pos": "Where is my missing cheque I deposited?", "neg": ["A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "Who can send me money?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "Why was my top-up declined?", "There is a withdrawal on my account I didn't make.", "I would like to order a virtual card.", "A payment shows up on the app that I never made.", "How come there is a $1 extra charge on my statement?", "I believe that a card payment I made was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to show a deposit I made to my balance?", "pos": "I deposited cash into my account and I'm having trouble seeing it on my account.", "neg": ["What is the dollar that I have pending on my statement there?", "My transfer has not arrived.", "Can I get a Visa card?", "I need help finding the verification code on the top up card.", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "Is my country's currency supported by your system?", "My card isn't working at all. What happened?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "Why isn't a refund showing on my statement?", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "pos": "I deposited a check a few days ago and it's still not gone in! Please help me with this", "neg": ["HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Can you tell me why my transfer is pending still?", "Why was a fee added to my bill when I used my card?", "How can I fix my contactless?", "How do I verify the top-up?", "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "Is there an auto top up option?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "i need to top up by card.", "I think the exchange rate on my card payment is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just deposited cash to my account and can't find it!", "pos": "When will I see my cash, since I already deposited my check?", "neg": ["How do I know where my money comes from?", "My card is about to expire.  How do I order another?", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "How long does it take for a pending cash withdrawal?", "Pending still shows on this transfer, why?", "Can I use my Apple watch to fill my gas tank?", "Is USD free to top up with a US card?", "The exchange rate is incorrect for something I bought", "I want to cancel a transaction.", "Can I transfer my payroll to the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently deposited a cheque and cannot find the cash from it.", "pos": "Why am I not seeing the check I deposited this morning in my account?", "neg": ["If I have a physical card can I link it?", "If my identy verifacation hasn't gone through can I use my account?", "What type of card can I use to top up?", "want to know how to get virtual card", "What are the requirements to verify my identity?", "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.", "I want to cancel a transfer I just made.", "How does the exchange rate work?", "Is there a fee for exchanging currency?", "I got a new card, how do I link it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my deposit post to my account?", "pos": "i used a check check yesterday to balance my account and it isn't showing up?", "neg": ["Please explain the fee on a transfer I made.", "explain the virtual card", "I don't recognize this debit transaction in my billing statement?", "Tell me how to renew my new card?", "What is the limit on Auto top?", "I wasn't applied the correct exchange rate when getting cash", "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "Is there a specific date i can have it delivered?", "I needed $100 but all it gave me was $20.", "Can I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a check, but haven't received the funds for it.", "pos": "Why is my deposit still pending?", "neg": ["My product hasn't arrived even though I ordered it a while ago. I want a refund!", "How do I order a new card when my old one is ready to expire?", "Could my daughter open an account?", "why is my top up failing", "I had a problem with my card payment, can you help?", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "My top up hasn't gone through", "Tell me why my card payment has been declined.", "How do I use bank transfer to top up my account?", "Who accepts the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "pos": "Cash has been deposited this morning but it hasn't came through.", "neg": ["I bought something and now I want a refund.", "I did not do this payment", "Can you tell me the countries you provide support for.", "Can you unblock my account?  I entered the PIN wrong.", "Is it possible to cancel a transaction?", "What does it mean when a cash withdrawal is pending?", "Is there a top up fee?", "Can I add other people to my account, so they can top up?", "Someone might be using my card that is not me.", "I do not see the card PIN anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?", "pos": "I deposited a cheque a week ago but have yet to receive the cash.", "neg": ["Can you tell me how to get my card on the app?", "Am I supposed to verify my identity?", "Where do I look for cash top up?", "What are the fees for using a European bank card?", "Why is the payment showing as pending from things I bought this morning?", "The store card reader would not accept my card.", "I don't want to verify my identity", "The wrong exchange rate was used for my cash withdrawal", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "It's been a couple days how much longer do I have to wait for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "pos": "How long do cheques take to post to your account?", "neg": ["How can I alteration my PIN?", "I have a cash withdrawal that says it's pending, why?", "I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!", "the exchange rate on my payment was wrong", "What currencies can be used for top up?", "I've tried using my card multiple times and it keeps getting declined.", "I wanted to top up my account and it doesn't look like it worked", "who can put money in my account?", "How are foreign exchange rates determined?", "is there a foreign currencies charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "pos": "My mother deposited a cheque into my account last week, why is it still not showing up?", "neg": ["With one disposable card how many transactions can i do?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "For what reason did my top-up fail?", "I need to get a disposable virtual card?", "How can I move money from my account at a different bank to the account I have at this bank.", "Please explain why my payment was declined? I thought everything was good.", "Why is there a payment I didn't do in my app?", "Can I verify my identity?", "why is there a fee for the transfer I made?", "My statement contained a one pound extra fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the cash deposit not show up in my account?", "pos": "I did a cash deposit to my account but it doesn't show up", "neg": ["What are the fees associated with top up via transfer?", "Can I use the app without my phone?", "My card never arrived.", "What types of cards and money do you accept?", "My top up isn't in my wallet.", "The money is still in my account even though I already paid -- I don't understand what happened.", "What is your refund policy for products I have purchased?", "When does a UK transfer show up?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "How many countries do you work in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "pos": "I deposited a cheque, but the balance hasn't changed yet.", "neg": ["Verifying top-up cards necessary?", "How can I find an ATM that accepts this card?", "When I received my cash; they had my exchange rate incorrect.", "When my card expires what is the cost of a replacement and how fast?", "I'm trying to verify my top-up card, but I can't find the code...?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "I tried to pay through my account but the payment is not going through. What's going on?", "If I want a friend to top off my account, can they?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "My top-up was just cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my check or cash deposit has not shown up", "pos": "the balance has not changed, but I have deposited some money", "neg": ["I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "How can I check for an unsupported merchant for my transfer request?", "Can apple pay handle top up exchanges?", "I need a new card, my old card is expiring.", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "How long is a delivery to the US?", "I made a payment but it was returned.", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "Which currencies can I use to add money?", "Since I just got married I need to change my name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a check into the system but still haven't received the cash yet", "pos": "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "neg": ["What is the wait time for delivery to the US?", "Why is top up not working if I use my American express with my apple pay?", "I couldn't pay with card in a shop", "Is there an alternative to a physical card?", "Can I top-up via Apple Pay?", "Help me order a new card that's going to be expired soon.", "I've been waiting a while for my card, is there a way to know when it will arrive?", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Can you tell me why the card payment came back?", "What is the extra fee that showed up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque with some money, but the balance hasn't changed.", "pos": "My mother deposited a cheque into my account last week, why is it still not showing up?", "neg": ["If my card is going to expire this month, do I need to order a new one?", "The ATM charged me an extra fee, Why?", "What is the reason my cash withdrawal is still pending?", "Do I need to verify my top-up?", "Why did a transaction I made charge me $1?", "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "What do I do if I have been charged twice?", "I do not see the card PIN anywhere?", "The balance has not been updated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After my checque or cash deposit, my balance didn't update.", "pos": "Where is my missing cheque I deposited?", "neg": ["What's up with the fee for getting cash?", "My top up didn't go through", "It won't let me verify my identity.", "Do you do business in the EU?", "I got less cash because of the exchange rate.", "Why can I not do a transfer to a beneficiary?", "My wallet is empty even though I topped it up an hour ago.", "I transferred money and it hasn't come yet", "What should I do if I don't know my password?", "How do I use the app to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put money in my account a week ago but its still not there, what is happening?", "pos": "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "neg": ["I got a new address and need to change my old one.", "Top up not available in my wallet.", "How many transactions can I do with a disposable card?", "My purchase used the wrong exchange rate", "my money, where is it coming from?", "How do I exchange USD to GBP?", "How long will my transfer be pending for?", "Please delete my account and personal information.", "Google Pay won't let me top up.", "I'm trying to verify my top up card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "pos": "My cheque is slow to cash", "neg": ["\nAt which ATMs can I use this card?", "how to track the card you sent", "how long will it take for my transfer to stop pending", "Please list what fiat currencies are supported for both holding and exchanging.", "I didn't get the right amount of  cash because of the exchange rate.", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "need to know where money comes from", "How do I check security settings on my card?", "What do I do if I can't access the app?", "What do I do to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "pos": "I made a check deposit but the cash hasn't arrived in my account yet.", "neg": ["How come the money from the merchant appeared back into my account?", "How can I update my details since I moved?", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "Do cash withdrawals cost anything?", "What are the reasons for my beneficiary not being allowed?", "No transactions are being accepted, what's wrong with my card?", "How can my friend give me money?", "I need a new card before it expires."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my cheque be processed?", "pos": "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "neg": ["My card needs to be activated asap", "can I use my card before identity verification?", "Where do I go to activate my card?", "Please send my refund now.", "can i see money source?", "Can I use check to deposit?", "I don't know my PIN, how can I find that out?", "When I got cash the exchange rate was wrong", "What's my pin number?", "Card has been received, how will it show up on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my check still not showing up on my account? It's been a week already", "pos": "Why is my money not in my account. I have already sent it out.", "neg": ["I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "The exchange rate is incorrect for something I bought", "I want to reset my passcode, how can I do that?", "How long do I wait for my PIN", "I don't understand why you want so much of my personal info.", "The wrong account was used during a transaction.", "Do the disposable cards have a transaction limit?", "Can you check if my money has reached my account since it is not showing up yet?", "Why didn't my transfer get to the recipient?", "Can I top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "pos": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "neg": ["I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "I need to have an item refunded.", "Would I be able to open an account for my daughter?", "Can you tell me why I haven't received my new card?", "I think the top up failed", "Why is this beneficiary being rejected?", "Can I auto top if I'm low on funds?", "Is it free for top ups?", "I'm concerned because my cash withdrawal is pending.", "why hasnt my card come in yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash deposit from a week ago is still not in my account. Can you help me please?", "pos": "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "neg": ["i asked for 100 only got 80", "I was wondering if you will take any fees in exchange for top ups?", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "Could you tell me why my top up isn't showing in my wallet?", "Is there a way I can get my card expedited?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "Where do i find my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my deposit still pending?", "pos": "After depositing a cheque my balance did not change.", "neg": ["How do I modify my account details?", "Am I supposed to verify my identity?", "The exchange rate for my withdrawal was wrong.", "How long does a transfer take to reach one's account.", "Can both Visa and Mastercard be chosen?", "Is it simple to transfer money using my credit card?", "How long am I to wait before the transfer gets to my account?", "How do I terminate my account.", "There is a cash withdrawal on my statement that I don't recognize", "Tell me why my transfer is declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a check a few days ago and it's still not gone in! Please help me with this", "pos": "How long will it take for the cash I deposited this morning to show up?", "neg": ["Why am I charged a fee when using my debit or credit card?", "What does the decline message mean", "How can I use my American Express to add money into my account?", "Can you explain the transfer fee that I was charged?", "I think I was wrongly charged in a recent transaction when I used my card.", "Can you explain to me why a top up would be reverted?", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "Help.  My card is broken.", "How long will my transfer be pending?", "Do you accept all cards and currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a cash deposit to my account but it doesn't show up", "pos": "I put some cash into my account but it's not displaying that on my balance.", "neg": ["I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "What are the age limits for your service?", "The rate applied to my purchase in a foreign currency was wrong.", "I want to activate my card, how do I do it?", "Are there any fiat currencies that you will not work with?", "My order hasn't shown up yet, what can I do?", "need to know if there is a maximum i can top up", "I lost my card and need a new one, will it cost me?", "may I have a Visa and a Mastercard from you.", "How many currencies can I have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried using a check to update my balance, but it isn't work? Is something wrong?", "pos": "Why hasn't my account updated?", "neg": ["I purchased something overseas and the incorrect exchange rate was applied.", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "What types of fiduciary currencies are supported for tenure and exchange?", "My refund for a purchase hasn't  cone through yet.", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "No transactions are being accepted, what's wrong with my card?", "I need to transfer money into my account, and I don't know how to do that.", "Can I use a bank transfer to add money to my account?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "Are there topping up fees if I have to transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put money into my account in the form of a cheque, but my balance did not change.", "pos": "I did a cash deposit to my account but my balance is still the same. What happened?", "neg": ["Why is there an extra charge on my statement.", "What cards do you offer?", "Why was my payment declined? I keep trying my card but it's not working.", "How can I transfer money to this account from another bank?", "Am I able to change my PIN at certain cash machines?", "My top up is giving me problems. What is wrong with it?", "The money disappeared after I topped up my account.", "How do I dispute a debit that I didn't make?", "I can't access my account.", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't seen the cash yet from the cheque I deposited.", "pos": "I made a cash deposit and the balance wasn't updated.", "neg": ["I'm trying to verify my identity but can't figure out how, what do I do?", "How do I get a new expiration date?", "Do I need to pay extra for exchanging currencies?", "\nDo I need to go to a physical bank to change my PIN?", "I would like to get both Mastercard and Visa card from you if that's possible.", "Is there a few for exchanging foreign currencies?", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "How long does it take transfers from Europe to complete?", "How long do I need to wait til my top up isn't pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where is my money from this morning", "pos": "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "neg": ["I am not sure where my phone is.", "Does the exchange rate change?", "There's an extra fee on my statement, why is that?", "I'm confused as to why my top-up did not go through.", "Does this app allow currencies to be exchanged?", "I was blocked by using the wrong pin too many times, can you help me?", "The app reversed a top off I had.  What should I do?", "You shorted me money when I tried to make a withdrawal.", "Will I be fined for topping up by transfer?", "I think my card is lost.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my cash arrived from a deposited check?", "pos": "I put some money in my account the other day and it's not gone in yet, can you help with this?", "neg": ["I am still waiting for a transfer I did", "Can I open an account for my children?", "I need a new PIN number.", "There is a direct debit charge that I don't recognize, what can I do?", "Should my top up still be pending?", "There are funds showing in my app that I did not receive.", "An extra pound was charged!", "Do you charge extra for duplicate cards?", "Am I allowed to use different currencies?", "I don't know what this Direct Debit payment on my account is for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "pos": "I had a cheque deposited, but I don't see my money yet?", "neg": ["I was made to pay an additional pound!", "I need to deposit my virtual card, how do i do that.", "I'm not sure why the card payment didn't work.", "why was i charged a fee to transfer", "I want to find out what happened to my new card?", "My first choice would be Mastercard.", "How do I access the virtual card?", "Why would my card payment not work?", "It looks like my card payment might have been reverted.", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my cheque processed?", "pos": "Why hasn't my cash been deposited yet?", "neg": ["Why was I charged a fee when making this transfer when I shouldn't have been?", "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?", "My transaction is on the wrong account.", "I was doing a transfer and received a \"decline\" message.", "Tell me why my transfer is declined.", "Where did my deposit for my source of funds come from?", "The exchange rate I was charged for a purchase was not right.", "are there any country restrictions?", "Help!  What should I do?  My phone was stolen yesterday.", "Give me my card, I need it now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The balance hasn't changed yet after depositing a cheque with some money.", "pos": "I made a cash deposit going to my account but it is not there", "neg": ["The ATM didn't give me enough money.", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "My top-up was reverted by the app.", "How does my top-up got cancelled?", "What ATMs take this card?", "My top up was reverted. Can you help?", "What is your currency exchange fee?", "I can't find the PIN.", "I have a direct debit I didn't make", "Would I be able to open an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my deposit in my account?", "pos": "I made a cash deposit, but it hasn't shown up in my balance yet.", "neg": ["Why is the exchange rate on my card wrong?", "How many incorrect attempts cause card to be blocked?", "I prefer to get a Mastercard.", "How do I add my new card?", "Could google pay and top up be together?", "what currencies can i use to add money to my account", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "I think the bank made a mistake on the exchange rates", "I've transferred money into my account but the balance is the same", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the check I deposited this morning not showing up?", "pos": "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "neg": ["I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "Can you tell me exactly what fees I will expect to see in regards to your cards?", "I don't recognize this payment at all!  Help!", "How can I top up my account with a cheque?", "I want to top up my account by a bank transfer, but will I be charged?", "Can you check if my money has reached my account since it is not showing up yet?", "I need to get my card quickly", "What do I do if my payment was reverted?", "Why is my cash still pending that I put in ATM?", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received the cash from the check I deposited.", "pos": "Where is the cash deposit I made?", "neg": ["How much longer is it going to take to get my new card?", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "I tried to used my card in a shop and the transaction was declined.", "Is the cash withdrawal going to show?", "Am I able to cancel a transfer I just made", "What countries do your accounts support?", "If my cash withdrawal is still not showing, is something wrong?", "Transferred to account is not successful, help please?", "I topped up last night but don't have any funds, why not?", "How do I get a new card when my old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my money not in my account. I have already sent it out.", "pos": "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "neg": ["Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "I saw I was charged extra for money I withdrew?", "Can you tell me the ATMs I can use with my card?", "how long does it take for a transfer to arrive", "Some cash shows up on my app.", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "I can't find the virtual card", "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "What steps do I take to unblock my PIN?", "Can I change my PIN on my phone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received the money from the check I deposited.", "pos": "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "neg": ["Where do i verify a top-up card?", "Do you have any card fees if I want to add money using an international card?", "Why is there a payment I didn't do in my app?", "I can't see my refund in my history.", "What do I need to do for the card activation?", "Why can't I see my funds after I topped up?", "My phone is lost I don't want someone to use my account, what can I do?", "Will I need a new card or can I put my old card back into the app?", "Are cards available in the EU?", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cheque deposit didn't seem to work.", "pos": "I deposited a cheque and its been days and I still haven't received the cash!!", "neg": ["What should I do if I see a withdrawal is pending?", "Why is my disposable card not working?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "I transferred some money but it hasn't arrived.", "My throwaway virtual card won't work", "I need to find out why my pending payment hasn't gone through.", "Someone hacked into my cards account.", "Is there a way to reset my PIN?", "My passcode won't work.", "Are there any disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do cheques take to post to your account?", "pos": "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "neg": ["Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "i'm not satisfied with the services and no longer want to be a customer", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "Can anyone else top-up for me?", "An incorrect exchange rate was applied to an item I bought.", "Where can I link a new card?", "Why is it necessary to verify the top up?", "Can I reset the passcode?", "How can I cancel this transaction?", "In regards to top-ups, can I do them via Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a deposit and the balance hasn't been updated.", "pos": "i used a check check yesterday to balance my account and it isn't showing up?", "neg": ["There's a payment in the app that I didn't authorize.", "I tried to do a transfer and it's saying it declined.", "Why is there a pending time on my transfer?", "Why was my withdrawal declined", "I see my transfer was declined.", "Can I exchange currencies with the app?", "There is unusual activity on my account and I believe someone took my card.", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "What should I do if I think my card was stolen?", "My card hasn't been working for even small transactions today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've deposited a check in my account but the cash isn't showing as available.", "pos": "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "neg": ["I am not recognized by the app.", "I do not feel comfortable verifying my identity.", "I am having trouble finding the top-up card verification code.", "Can I transfer using SWIFT?", "What currencies are available for my use in holding and exchange?", "ATM only gave me $20 instead of $100", "I've completely forgot the code to get into the app.", "I do I top up from my Apple Watch?", "How can I track my card's delivery?", "How do I fix my card if it is broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my balance reflect a deposit?", "pos": "My friend deposited $100 into my account, but it is not showing up!", "neg": ["How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "Why isn't the transfer I made to a friend showing?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "My refund isn't showing up on my statement.", "Can my friends top up my account?", "Why can't I see my top up?", "Google Pay won't let me top up.", "What is this direct debit in my statement?", "In my app, a direct debit payment that I didn't do shows up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I see my updated balance after I make a cheque or cash deposit?", "pos": "Why isn't my balance updating after depositing cheques and cash.", "neg": ["What's up with verifying top-ups?", "Can you explain to me the way to verify my top up has gone through?", "Is my country's currency supported by your system?", "I got some cash but it wasn't the right amount.", "You shorted me money when I tried to make a withdrawal.", "Are you going to charge me to collect the money?", "What is this fee debit on my account?", "I would like to close my account, as I'm not happy.", "Help me with a PIN change.", "Do I need to set a limit on auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque but the cash hasn't arrived yet", "pos": "The cast deposit from a week ago still is not in my account. Why?", "neg": ["Can I top up my card with other cards?", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "Help me!  When I was abroad, the exchange rate was wrong.", "How do I receive a virtual card?", "Can I start an account for my kids?", "I didn't know I was going to get charged to use my card.", "Do you work in Greece?", "are multiple currencies acceptable?", "Why isn't my google pay top up working?", "why was a extra fee added to my account for transfer ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put money in my account a week ago but its still not there?? What happened to my money?", "pos": "I deposited a cheque a week ago but have yet to receive the cash.", "neg": ["Please verify my top-up card", "Why hasn't my transaction arrived to my friend yet?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "Is there a way to see where my money originally came from?", "How do i cancel a charge?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "My payment shows that it is pending will I be charged more money?", "What's the youngest I can be to open an account?", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash deposit hasn't posted to my account.", "pos": "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "neg": ["Where do I order a virtual card?", "I wish to remove my account.", "I want to change my account details.", "I have a US credit card, will you accept it?", "How long will it take for my money to be deposited?", "Card delivery services? Where?", "I would like open a second card for my daughter, how can you assist me?", "At which locations can I order a card?", "My top up is pending still", "Why was my exchange rate a different amount than usual?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my balance been updated from the check deposit I made?", "pos": "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "neg": ["How long does it typically take for a pending ATM withdrawal to clear?", "Is there a way to top-up when it reaches a certain balance?", "At what places accept my card?", "Is there a reason behind why my transfer did not work?", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "Can another family member hold a card for this account in addition to mine?", "How much does it cost to do a transfer?", "What was I charged a fee for card payment?", "I made a mistake this morning when I did a transfer. How do I reverse it?", "What is the process to get a new card when your old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My mother deposited a cheque into my account last week, why is it still not showing up?", "pos": "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "neg": ["Where in the app do I go to make my new card show up?", "How quickly can I transfer something to China?", "Can anyone else top-up for me?", "What are all the fiat currencies that are supported for both exchange and holding?", "Why do I see extra charges for withdrawing my money?", "Where is my credit card that was to be mailed?", "I didn't cancel my card payment.", "The exchange rate looks wrong on a holiday purchase", "What do I have to do to change my pin?", "What do I do when a charge has been made that I did not make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited cash into my account and I'm having trouble seeing it on my account.", "pos": "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "neg": ["I withdrew cash abroad and the exchange rate applied is wrong.", "What is your refund policy for products I have purchased?", "I want to add funds to my account. What payment methods are accepted?", "What steps do I need to take for the identity checking process?", "Can friends transfer money to each other?", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Is there something that I can do since my phone was stolen yesterday?", "I need more physical cards.", "What countries are you supporting?", "i'm not satisfied with the services and no longer want to be a customer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "pos": "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "neg": ["Is a SWIFT transfer acceptable?", "Will I be able to track the card that was sent to me?", "Help me change my PIN.", "I'm not in the UK, but can I still get a card?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "Where can I find information about where my money came from?", "I have a card payment that I don't recognize. What should I do?", "Is there a money transfer fee?", "Need to report a change of address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still currently waiting for the cash that has been deposited into the account this morning.", "pos": "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "neg": ["I have been charged a fee for getting cash", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "When I bought something abroad, the exchange rate was wrong.", "why do I have a pending payment?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "I noticed my exchange rate was incorrect when I got cash.", "What was the extra charge for using my card?", "Help me find the transfer that I did.", "The wrong exchange rate was used for my cash withdrawal", "What do I do if the ATM swallowed my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I placed a cheque but the funds aren't there", "pos": "Where is the money I put in the bank?", "neg": ["Why has my top-up not worked?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "The wrong exchange rate was used when I purchased an item.", "How long before I can see that my cash withdrawal has taken place?", "What value can I get for my currency?", "What are the additional charges for a SWIFT transfer?", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "Can you explain to me why a top up would be reverted?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "How are top-ups verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have made a recent check and cash deposit that isn't reflected in my balance.", "pos": "Why is my cash deposit not in my account?", "neg": ["I didn't set up the direct debit I have", "Why does my top-up get cancelled?", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "Do you offer account services for children and teens?", "How do I go about transferring money using my credit card?", "I received the wrong amount of cash.", "An extra fee has been added to my card payment is this correct?", "If I want to get an account for my daughter, can I do that?", "How and where can I find the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still do not see the cash deposit in my account from last week. Why?", "pos": "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "neg": ["How do i set up auto top-up?", "Can I top-up any amount?", "where is my unknown payment from?", "i put in money for vacation and its not showing. i need that money today, how long will it take", "The rate of exchange for my cash withdrawal is wrong.", "What do I do to unblock my PIN?", "What is taking so long on my transfer from the US?", "I want to transfer money using my credit card.", "I have a new card and need to activate it", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "pos": "I deposited cash this morning, but it is not yet available.", "neg": ["My rate is not right when I used my card in a different country's money.", "where can i have a virtual card", "Please tell me, do you use Visa or Mastercard?", "Can you explain to me why a top up would be reverted?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "My money I added isn't on my card.", "What's up with the extra fee I got?", "I made a transaction to the wrong account!", "Is there a limit to the number of disposable cards per day?", "What documents do I need to get together to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "pos": "I had a cheque deposited, but I don't see my money yet?", "neg": ["I didn't initiate a direct debit that I see on my account", "How long will it take to get to the US?", "I usually don't get charged for transfers, why was I this month?", "can other people use the app to add money to my account", "What areas are cards delivered to?", "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "What is the maximum times I can auto top-up?", "Why did my transfer to a beneficiary fail?", "My card rejected a cash withdrawal. Why?", "Please help me change my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "pos": "How long does it take for a cheque to post to your account?", "neg": ["May I get my salary paid out in a different currency?", "What does it cost to receive a SEPA transfer?", "Why is the pending status on my cash withdrawal taking so long?", "Where is the card I ordered 2 weeks ago?", "What type of card can I get?", "I do I top up from my Apple Watch?", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "I already have an account. Why can't I use it unless my identity is verified?", "Where do I get a disposable card", "I just got married and I need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cast deposit from a week ago still is not in my account. Why?", "pos": "I made a check and cash deposit that wasn't credited to my account.", "neg": ["I can't recall my password.", "When can I expect my new card to get here?", "What flat currencies do you use for holding and exchanges.", "How low does the balance have to be before the system updates?", "When should I expect my card to arrive?", "Why didn't my payment process", "I believe that my card has been stolen!", "I want to top up my account by a bank transfer, but will I be charged?", "Tell me why my transfer was declined.", "Do I get an actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash deposit going to my account but it is not there", "pos": "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "neg": ["There should be a cash withdrawal that I haven't seen yet.", "How can I reset my PIN?", "What fiat currencies are used with holdings and exchanges?", "Do i have to top-up with my credit card before I can transfer?", "You've incorrectly calculated the exchange rate for my cash withdrawal", "Why is verification for my identity needed?", "A transaction to a friend still hasn't shown up.", "Am I charged a fee to transfer funds?", "Can I add other people to my account, so they can top up?", "I cannot try my PIN anymore."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my balance has not changed, despite depositing a cheque", "pos": "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "neg": ["Please tell me why I am having problems transferring to a beneficiary.", "Why did using an ATM cause me to have an extra fee charged?", "What would be a reason my transfer got declined?", "How do I re-order a damaged card?", "I want to transfer money to a beneficiary, but I couldn't.", "Why am I being a charged for using my card?", "I was given the wrong amount of cash", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "I can't seem to figure out why my transfers are getting declined.", "I didn't receive the correct exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I receive the cash payment from the check I deposited?", "pos": "When will my cheque process?", "neg": ["I need to report a stolen card", "How do i receive a physical card?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "I made a payment that is not yet complete.", "The ATM didnt return my card!", "I hope to get a Visa card", "What are the additional charges for a SWIFT transfer?", "What documentation is needed for the identity check?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a cheque to post to your account?", "pos": "Why isn't my cash deposit showing up in my account?", "neg": ["Am I charged more for using the ATM?", "How long does it take in Europe to do a transfer?", "I think that the exchange rate for the withdrawal of my cash is not right.", "Can I have more physical cards?", "I'm not able to activate my card how do I fix this problem?", "No option to top up with a cheque ?", "There are funds in my app that I did not receive.", "How do I get my card active?", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "I'm not happy with service and would like to delete this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do deposits take to appear? I've been waiting for more than a week and need the money!", "pos": "Why hasn't my cash been deposited yet?", "neg": ["My card isn't letting me purchase something and I wanted to know why.", "How long does a transfer from the US take?", "Can I deposit a check?", "Is there a way to top up using my Apple Watch?", "help, I see money missing I didn't take out.", "I need to change a transfer.", "While abroad I got cash, and a wrong exchange rate was applied.", "How does the exchange rate work on this app?", "How can you transfer my salary to my correct currency?", "can my husband open an account and transfer money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a cash deposit to my account, but I am not seeing it on my statement.", "pos": "Cash has been deposited this morning but it hasn't came through.", "neg": ["I tried to get funds in hard cash but it was rejected!", "Can exchanged be made to EUR?", "The app passcode has completely slipped my mind.", "The transfer that I was trying to complete was declined. What was the cause?", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "What currencies can my account be in?", "I have an outgoing transfer", "I do not understand what this particular direct debit is ?", "How do I deposit cash?", "Please explain to me how to know where my funds are from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque, but the balance hasn't changed yet.", "pos": "Why is my balance still the same after a cheque deposit?", "neg": ["I want one of the virtual cards!", "My card is expiring, how do I get a new one?", "how to change name on account", "I can't get the card itself to work.", "What is the delivery time for US?", "I couldn't make a transfer", "Is there an age limit to open an account", "What flat currencies do you use for holding and exchanges.", "I'm looking at my statement, and my refund is not on there.", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put some cash into my account but it's not displaying that on my balance.", "pos": "The cheque I deposited isn't showing in my account", "neg": ["there is money in my account that i didnt put there", "Can you please tell me how long it takes for the transfer to be available.", "I need a Visa and a Mastercard from you.", "How do I use a check to top up?", "What is the purpose for verifying my identity?", "A transaction on my card shows as pending.", "Can I receive payment in another currency?", "I am wondering about a transfer from a different country that doesn't show up yet?", "MY transfer has still not appeared.", "When I'm traveling is it possible to add money automatically at certain time points?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a check deposit but the cash hasn't arrived in my account yet.", "pos": "The cheque I deposited isn't showing in my account", "neg": ["How do I replace a card that's going to expire?", "Tell me how to top up my account using bank transfer.", "what is my monthly spending limit because i was refused my money at an atm", "Why did the app deny my top-up?", "Please tell me about disposable cards.", "Will I be charged if I add more cards to the account?", "I need to know if you will accept my credit card.", "Is there a reason why there is an extra £1 charge on my account?", "What are all the fiat currencies that are supported for both exchange and holding?", "The app rejected my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i used a check check yesterday to balance my account and it isn't showing up?", "pos": "I had a cheque deposited, but I don't see my money yet?", "neg": ["My daughter would like a card from my account?  Can I do this?", "Change of location, need to change details", "Where can I find the exchange rate for my transfer?", "I get a \"decline\" message when doing a transfer", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Where do you export the cards to?", "Why won't the ATM let me withdraw money?", "The exchange rate was different when I got cash", "How often can I top up?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my money from a check deposit showing?", "pos": "How long does a check take to show up in the account balance?", "neg": ["Which credit card top-ups do you accept?", "Are there cash machines where I can change my PIN?", "I am locked out from entering my pin.", "I am having trouble transferring money to a beneficiery.", "Why is it taking so long for my pending transaction to post as cleared?", "Can an American resident apply to get a card?", "My address details have changed and I want to update them", "you got the exchange rate wrong for my cash withdrawal", "What do I have to do to get the virtual card to work?", "I think that my card has been stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "pos": "Even though I made a cash deposit, I am not seeing it in my account.", "neg": ["Is it possible to get a real card?", "Do you accept SWIFT transfers?", "I'm unable to verify my identity", "where can I change my address?", "What should I do since my card is trapped in the ATM?", "I have an account that is empty of funds. Can I transfer some from another bank?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "What currencies can be exchanged in the app?", "Would I be able to top up as much as I can?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have yet to receive the cash I added to my account this morning.", "pos": "Why is my last cheque deposit taking so long?", "neg": ["I withdrew cash and was charged. Why?", "How can I change to my married name?", "I have lost my phone.", "You sent me a card and now I want to link it.", "I have two of the same charges on my account!", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "The exchange rate for my card payment doesn't seem right.", "How do I find the top-up verification code?", "What is the first step that I should take after my card has been stolen?", "I want to close my account due to poor customer service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my last cheque deposit taking so long?", "pos": "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "neg": ["I need to know what flat currencies you support for holding and exchange.", "I'm waiting on a top-up, its still pending", "Why was a fee added to my bill when I used my card?", "I made a payment but it's still pending", "how do you get exchange rates", "Should I be seeing a fee applied for my money transfer?", "My refund isn't going fast enough.", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Why is there an unknown card payment?", "how come i was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I placed a cash deposit in my account but I can't see it yet.", "pos": "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "neg": ["Is it possible to change from AUD to GBP?", "Why couldn't I transfer to a beneficiairy?", "My card is about to expire.  Where do I get a new one.", "I need more than one disposable card", "How is this transfer supposed to work? It's not working for me.", "Why can't I withdraw money?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "Why do my transfers keep failing?", "Please tell me how I verify my identity.", "Where can I locate my PIN at?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "pos": "I did a cash deposit to my account but my balance is still the same. What happened?", "neg": ["Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "I need a new login code", "Do i need to verify my top up?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "What steps can I take if someone else is using my card?", "Why use a disposable card?", "What is the current exchange fee?", "What is the function of the disposable cards?", "I would like to cancel a transfer...is this possible?", "Why was a payment I made reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "pos": "I had a cheque deposited, but I don't see my money yet?", "neg": ["How can I go about transferring money to my account?", "Can I use my account even though the identity verification has not passed yet?", "What cards and currencies can I use?", "How long should I wait for the card to arrive?", "Why is top up not working if I use my American express with my apple pay?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "It does not appear that my message went through.", "how long until a cash withdrawal will show on my account", "Was my transaction reverted with my card?", "There is a repeat charge for the same item"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the cash I deposited?", "pos": "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "neg": ["I don't see the verification code for my card transfer.", "I just want to top-up, why do I need to verify anything?", "Can I track my card while it is in the process of delivery?", "How much does it cost for a physical card?", "Card activation is not working. What do i do?", "stop the transaction", "I was given less cash then I wanted.", "Is there a fee when I add money to my international card?", "Is it ok for a friend to send me money?", "I should only have one charge, but it shows two."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque a week ago but have yet to receive the cash.", "pos": "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "neg": ["Can you help me get Top Up to work in the Apple Pay function?", "Which countries do you support?", "If I exchange foreign currency, are there any other charges?", "What are my payment options for topping off my account?", "I want to get my hands on one of those virtual cards!", "My top-up is not working. Why is that?", "There is a cash withdrawal on my statement that I don't recognize", "Is the 1 pound charge going to be reimbursed on my card?", "How do your exchange rates factor in?", "I sent money about 5 days ago and the recipient has not received the money yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my deposit be processed?", "pos": "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "neg": ["Can I call to get my card activated?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Where is the PIN number found?", "How do I fix a payment that was reverted", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Can you please explain why the exchange rate for the item I bought is wrong?", "I see I was charged $1 for a transaction.", "I think the currency exchange that's been applied is wrong.", "How do I get a refund for an item I bought?", "Can I specify a day for my card to be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque, why isn't my balance showing that I did?", "pos": "When will my cheque process?", "neg": ["Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "Can I see my available money?", "Where is the verification code display?", "Is there a fee for a cash withdrawal?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "Can you explain why the ATM is giving me less money than what I asked for?", "There is a cash withdrawal on my statement that I did not make", "i do not know what this charge is for", "with what can I verify my identity?", "I made a mistake on the last transfer I made, who must I speak with to cancel?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "pos": "I made a check and cash deposit that wasn't credited to my account.", "neg": ["Do you have support for flat currencies?", "Can my job deposit my wages directly into the account.", "Why am I being charged for getting cash?", "Why didn't I get the amount I requested at the ATM?", "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "I need to transfer something from China, How long will it take?", "Can I change my pin at a cash machine?", "For adding money, which currencies do you accept?", "How do I go forth on transferring a sum of money from one account to another?", "My phone was stolen yesterday, can you help me with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "pos": "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "neg": ["Are there limits as to where my card will be accepted?", "My card won't let me withdraw money.", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "Can I get my friends to add money to my account?", "Is the exchange rate the same on weekends as the weekdays?", "Can you make exchanges with the EUR?", "How do I deposit through bank transfer?", "Can I get an auto Top-up?", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "There has been a red flag on my top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my balance updating after depositing cheques and cash.", "pos": "I deposited cash into my account, why do I not see it?", "neg": ["The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "I am planning activating my card was it possible?", "The app says that I got cash in an ATM and I didn't", "I am trying to revert a transcation I did this morning", "How do I get a refund for something I bought?", "I have a new email.", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "Where can I find my PIN? I haven't gotten it yet.", "You did not give me the correct exchange rate for an item that I bought.", "The app doesn't think that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cheque I deposited isn't showing in my account", "pos": "I made a cash deposit and the balance wasn't updated.", "neg": ["How to access my virtual card", "Someone took my card without permission", "I have a withdrawal waiting to go through.", "Why haven't I received my new card yet?", "Are there any top-up limits that I must follow?", "I need to exchange my GBP to AUD, how would I do this?", "A transaction on my card shows as pending.", "Why is my transfer not showing", "My phone has been lost or stolen", "Is there an option to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've deposited a check but the cash isn't showing that it's there yet.", "pos": "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "neg": ["I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "There is a card payment I'm not familiar with.", "I do not see the money I transferred into this account", "my phone was lost", "I bought something and want the money refunded can I get some help with that?", "My top up may have been reverted", "I didn't initiate a direct debit that I see on my account", "What should I do if my passcode won't work?", "Is an auto top-up option available?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Even though I made a cash deposit, I am not seeing it in my account.", "pos": "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "neg": ["What if I need to use GBP instead of USD?", "I didn't make these transactions. Is someone else using my card?", "is it possible to cancel transactions?", "How long will it take for my transfer to arrive?", "why is there a fee for a payment on my card?", "I see a direct debit payment on my app that I did not do", "What is the fee on my statement for?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "I want to transfer money to a beneficiary, but I couldn't.", "Is topping up unlimited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Last week I put a cash deposit into my account and it is still isn't there.", "pos": "When will my cheque process?", "neg": ["What are my payment options?", "Is my PIN the same thing as my passcode?", "I am not satisfied with your company and wish to delete all accounts immediately.", "My card is about to expire.  How do I get a new card?", "I can't see the transfer that I put in.", "Is it possible to have a second card?", "Is it possible to get both Mastercard and Visa card from you?", "My top-up was cancelled, could my bank be the problem?", "How can I top up with Apple Pay?", "Is there a limit to the number of disposable cards I can have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited cash but it isn't showing up in my account", "pos": "I deposited money in the form of a cheque, but my balance has not increased.", "neg": ["How do I go forth on holding money in multiple currencies?", "I am worried about fees for top up cards?", "Why has another fee been placed on my statement?", "I didn't know there was a charge for tranferring. What is the charge?", "Please provide details on how to top up my account using transfer option", "Can I let other people have access to my account in order to top up?", "I bought something while traveling, and the exchange rate was wrong.", "I visited the ATM but got less money than what I requested. Why?", "I think the exchange rate for the cash I withdrew was wrong.", "I had a problem with my card payment, can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the money I put in the bank?", "pos": "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "neg": ["Is there somewhere I can send a check to add to my account?", "My new card has arrived, what's the activation procedure?", "can I have multiple currencies?", "My PIN is not working, can you help?", "Is my card accepted anywhere?", "Are there any restrictions on where I use this card?", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "Why do I need to verify my account?", "What should I do when my card reaches its expiry date?", "How do I change the PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Waiting for the cash I deposited this morning still", "pos": "My cheque is taking a while", "neg": ["Can you tell me where my funds come from?", "Why am I being asked to verify my identity?", "My topup got reverted. Please let me know if there is any issue in system.", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "What currencies do you support?", "Account topping up bank transfers to my account assistance please?", "What are the reasons to be charged a fee on card payments?", "I got an unexpected charge on my transfers. How can I correct this?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked the app and my balance has not been updated for the cash or cheque deposit.", "pos": "the balance has not changed, but I have deposited some money", "neg": ["When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "Is it possible to get a Visa and Mastercard from you?", "How can I report that my card was stolen? I made a police report first.", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "The payment on my card shows as pending.", "my phone was taken yesterday, what should I do about my account?", "Why am I seeing a direct debit thats not mine?", "Is a tracking number available for the card that was just sent?", "What do I do?  My card is broken.", "I have my residency in the US, but I would love to get a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "pos": "My cash deposit isn't in my account. What happened?", "neg": ["Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I want to get a virtual card!", "I think my card payment was cancelled. What happened?", "What are the fiat currencies used?", "Why is there an extra fee on my statement?", "Can I transfer my salary if its in GBP?", "My card don't work.", "My transfer to my account is missing.", "I made a mistake of transferring, can I cancel my previous transfer?", "How old do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the cash not showing in my account for the check I deposited?", "pos": "What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "neg": ["I think my card payment was cancelled. What happened?", "i have tried everything to complete a transfer but can't, what should i do next", "Can you tell me why I was charged to withdraw cash?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "What do I do after the ATM takes my card.", "What does pending mean on a cash withdrawal?", "My app shows cash I didn't get.", "How do I get a new card as your machine swallowed mine!", "In the app, I see a withdrawal I didn't make.", "There is a record of payment I never submitted on the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited cash into my account, why do I not see it?", "pos": "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "neg": ["You provide support in what countries?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "Why do I need to verify a top-up?", "How can I add a new card?", "Help! I've forgot my app passcode!", "How do I change my card PIN?", "I wanted to know why i got an additional fee when i use my card.", "that fee should not be there, you charged my cash for an unnecessary thing.", "My payment has not been accepted.", "Is there an allowance on cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "pos": "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "neg": ["I believe that the rate of exchange for my cash withdrawl is incorrect.", "How can I replace an expired card?", "Why hasn't a transaction I did to my friend arrived yet?", "how do i dispute a payment I didnt make", "Hey, I have my card, how do I get it to show in the app?", "I am having a problem with verifying my identity.", "I would like to invalidate my account.  I am very disappointed with your services.", "Can you tell me why I can't make any transactions?", "What do I do if my phone was stolen?", "I believe that my card has been stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "pos": "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "neg": ["How do I find the top-up verification code?", "How do i top up my google pay?", "Will you please help me get my card back?", "Can my salary be received and transferred to my current currency in my country?", "Balance hasn't been updated following a bank transfer", "How often can I top up my account?", "Can you help me transfer funds from another bank account to this account?", "Whats wrong with my currency exchange?", "The money that I have transferred hasn't arrived yet.", "What is the reason I couldn't do a transfer to a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cheque is taking a while", "pos": "I deposited a cheque, but my account balance stayed the same.", "neg": ["I can't get the virtual card to work", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "How do i receive a physical card?", "Why is there an extra fee on a transfer?", "ATMs, which ones will accept this card?", "Are there any charges for top ups?", "My account is showing a double charge.", "My account says I have a pending transfer.", "My cash withdrawal says pending, why?", "I no longer have my phone."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "pos": "I'm not seeing my cash deposit showing up in my account.", "neg": ["Would it be possible to open up an account for children?", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I only got some of the cash I requested from the ATM", "Why would a card payment be declined?", "What needs to be provided for identity verification?", "How can you assist on verifying my identity?", "How much will I be charged for a cross-currency exchange?", "Please help me.  I don't know my code to get into the app.", "My transaction is on the wrong account.", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a the cash I deposited this morning", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["Why would there be an extra charge on my app?", "My account is  new  why can I  not top up", "The wrong exchange rate was used when I purchased an item.", "Why am I being charged for transfers? Are they not free?", "What's the limit for auto top-up?", "Why haven't I gotten my new card?", "please delete account", "Please delete my account now.", "I just moved. How do I give you my new address?", "If my phone was stolen, do I need to do anything?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash deposit, but it hasn't shown up in my balance yet.", "pos": "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "neg": ["Could I get tracking on the card?", "Are top-ups allowed using Apple Pay?", "terminate my account please", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "what is the average wait for transfers", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I tried activating my card and it didn't work", "Do I need to do something to get a new card once it expires?", "Why is my card payment still listed as pending?", "I forgot my code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "pos": "Why isn't my cash deposit showing up in my account?", "neg": ["The correct amount of cash was not received.", "Why are you charging me for ATM withdrawal? It has always been free before.", "There is a pending payment on my account, what does this mean?", "I'm trying to verify my identity but can't figure out how, what do I do?", "Can you tell me how long it takes for a new card to come?", "Does it cost anything to do currency exchanges?", "On my transfer there was a \"decline\" message", "I live in the EU - can I get a card?", "I see cash withdrawal activity in the app that is not mine.", "What are the steps to activate the card, as it does not seem to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "pos": "My balance is not right. It has not been updated for the cash or cheque deposit.", "neg": ["When will I get my new card?", "How long does the \"pending\" period of a transfer take?", "Should I order a new card before I freeze my original one?", "I bought something this morning and the payment is still pending", "What am I being charged an extra pound when I haven't bought something worth that much?", "I have a new card. How do I activate it?", "Do you offer auto top ups?", "I need to top up, can I use google pay?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Tell me how to setup a new PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my cheque process?", "pos": "I deposited a cheque, but my account balance stayed the same.", "neg": ["The atm didn't give me all my cash", "Why did I get a fee from the ATM?", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "I need to get my card quickly", "how do I ask for a physical card?", "How do I get money from friends?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "Why do my transfers keep failing?", "It won't let me activate my card.", "On a card top-up, where can I verify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque, but my account balance stayed the same.", "pos": "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "neg": ["How many disposable cards can I have at one time?", "What can I use to verify my identity?", "I tried activating my card and it doesn't work how do I solve this problem?", "Can I check my recent refund in my statement?", "Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.", "Is it possible to get a real card?", "I think my card is lost.  What do I do?", "How many days until my US transfer arrives?", "Please explain why the funds I added were returned to my account.", "I was declined when trying to withdrawal cash!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "pos": "I deposited a cheque and its been days and I still haven't received the cash!!", "neg": ["I believe my card has been compromised because of a strange withdrawal", "There must have been a mistake, why was I charged an extra pound?", "I would like to know how much I can top-up.", "How long will an urgent transfer from China take?", "Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "What is the highest amount of top ups I'm allowed?", "I wanted to withdraw $100 from the ATM but I only got $20", "Hi, I have an apple watch. How do I use it to top up my card?", "I tried to make a transfer, but it didn't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a check and cash deposit that wasn't credited to my account.", "pos": "Why is my balance still the same after a cheque deposit?", "neg": ["Can I pick a new PIN?", "Will I be charged any fees if I want to add money with an international card?", "What ATMs use this card?", "How to modify my details.", "I would like a virtual card...how do I get one?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "I don't know my PIN, how can I find that out?", "Is there a fee for european bank cards?", "What can I and can't do with the disposable cards?", "I want to know which currencies and cards are supported, can you provide a list?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not seeing my cash deposit showing up in my account.", "pos": "Why is my cash deposit not in my account?", "neg": ["It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "My card will not work", "Is it possible for a friend to personally send me a payment?", "Why did the top-up fail?", "What is this fee debit on my account?", "I made a payment with my card that was cancelled?", "Someone used my card without my permission.", "When I travel, can it automatically add money in certain intervals?", "There is a repeat charge for the same item", "Please give me both Visa and MasterCard, is it possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "pos": "My account balance has not updated since I deposited a cheque recently.", "neg": ["I tried to pay through my account but the payment is not going through. What's going on?", "Seems like my transfer was declined how come?", "What is the foreign exchange rate you will apply?", "Are you able to guide me to my card's location?", "Why hasn't my card payment cleared yet?", "i withdrew cash and dont see it reflected on the balance", "Send me my card now! ASAP", "How long until my new card gets here?", "Can I choose when my card is delivered?", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my cash deposit not show up?", "pos": "What happens if I deposit a cheque accidentally?", "neg": ["What is the max I can top up?", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "How do I know which countries you provide service in?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "i can not see my top up", "I have one of your cards, but I don't know how to link it.", "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "Why do you need to perform identity verification?", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "What are the exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "pos": "What happens if I deposit a cheque accidentally?", "neg": ["Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I bought something and want the money refunded can I get some help with that?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "Can I put my found card back into the app on my phone?", "Will I be fined for topping up by transfer?", "What is the fee to top-up my account", "If I have a credit card with you how I get set up to link to it?", "Can I change my card PIN?", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did the money I deposit go??", "pos": "My balance doesn't show my deposit.", "neg": ["I made a mistake and performed a transaction on the wrong account!", "Is it possible to hold money in different currencies?", "I would like to invalidate my account.  I am very disappointed with your services.", "What's the limit to how much I can top up?", "I want to deposit funds, what payments are accepted?", "I was only given $20 when I tried to get $100", "Is an auto top-up option available?", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "Does the auto top-up have any limits?", "I topped up and now my money is not there anymore! What happened to it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a cash deposit to my account but my balance is still the same. What happened?", "pos": "My friend deposited $100 into my account, but it is not showing up!", "neg": ["There is a payment with my card which i definitely did not make by me .Never seen that it before.", "Since I just got married I need to change my name.", "Why do the top-ups need to be verified?", "Why are all my card payments being declined?", "Can it add money automatically while travelling", "how is it possible to add another card to account", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "My top is still pending.", "I sent a payment, but the person I sent it to says they don't have it", "how to exchange currencies"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if I deposit a cheque accidentally?", "pos": "Why isn't my cash deposit showing up in my account?", "neg": ["Would I be able to get an account for my child?", "Help!  The app has an ATM withdrawl that I didn't make.", "Does this app allow currencies to be exchanged?", "How many disposable cards am I allowed to have?", "What can you use the disposable cards for?", "What fee will be charged for exchanges?", "Can I get support?", "Where do I find the auto top up option?", "There is a direct debit transaction that I did not authorize", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for the cash I deposited this morning to show up?", "pos": "My account balance has not updated since I deposited a cheque recently.", "neg": ["Why is this fee being charged to me after using my card?", "Why do you guys need to verify my identity?", "What ATM locations are near me?", "What businesses can I use this card with?", "is there a limit on top ups", "The transfer on my account is not showing up.", "Why can't I withdraw cash from this ATM?", "Can you tell me where to go to get a disposable virtual card?", "How do I begin the process of a refund?", "Do I have to go somewhere to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "cash and check deposit has not gone thru", "pos": "When will I see my cash, since I already deposited my check?", "neg": ["Why was I charged a fee when I withdrew money?", "Is there a way to set up an auto top-up?", "Is it possible to dispute a debit payment from a couple of months ago.", "The exchange rate on my payment doesn't look right", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.", "Which countries do you operate in", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "I think my card payment has been refunded", "How do I verify my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my cash deposit in my balance?", "pos": "My account balance has not updated since I deposited a cheque recently.", "neg": ["I don't see me 'top up' in my wallet", "I can't recognise this Direct Debit payment.", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "what is this fee for transfering", "How can my friend give me money?", "Is there a fee to order a physical card?", "I would like to get additional physical cards at this time", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "where is my unknown payment from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "pos": "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "neg": ["My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "Where do I top up?", "I received the wrong amount of cash back", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "i need to top up by card.", "Is there a charge for using an European bank card for top up?", "Do you accept Visa or Mastercard?", "Could not complete transfer, states 'declined'", "I think I was charged a different exchange rate than what was posted at the time.", "I need to dispute a direct debit."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my cash been deposited yet?", "pos": "Why am I not seeing the check I deposited this morning in my account?", "neg": ["How many transactions can I do with a disposable card?", "What are all of the different steps for identity checks?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "How can I locate the virtual card?", "How do I use American express to top up my account?", "Why has my payment been reversed?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "I moved, can I edit my personal details?", "Do you deliver the PIN separately?", "I do not see the money I transferred into this account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After depositing a cheque my balance did not change.", "pos": "My cheque is slow to cash", "neg": ["I wasn't applied the correct exchange rate when getting cash", "I live in the EU, can I get one of your cards?", "I already have an account. Why can't I use it unless my identity is verified?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "How can I edit my personal details in the app?", "can usa residents get a card?", "Why wont the ATM give me cash?", "Can I change my pin at ATMs?  If so, what ones?", "When will a cash withdrawal show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my account updated?", "pos": "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "neg": ["I got cash and was charged a fee that shouldn't be there!", "What is the significance of verifying the top-up?", "I was charged an extra dollar on my account and would like to know the reason.", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "Would I be able to open an account for my daughter?", "can my husband open an account and transfer money", "I need a list of currencies you accept for exchange.", "How long will it be  before the person I sent money to is able to see it?", "Can both Visa and Mastercard be chosen?", "Where is the top-up verification code located?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "pos": "My cheque is slow to cash", "neg": ["€1 was in my statement as an extra fee.", "I would like to get some extra cards?", "Can I order a new card to China?", "Everything was stolen from me.  I can't use the app.  Please advise.", "Is there any way to cancel my transfer", "why did i only get 20.00", "How do I change my details?", "The exchange rate for my electronic payment is incorrect.", "I was expecting my new card by now.", "My statement shows different transaction times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my cash deposit showing up in my account?", "pos": "Why is my balance still the same after a cheque deposit?", "neg": ["Is there a top up fee?", "Help Me!  I lost my card.  What should I do?", "cancel my account", "Do you support countries other than mine?", "I lost my card. Can you help me?", "Are cards available to those outside of the UK?", "How do I receive a virtual card?", "I tried to make a payment with my card and it was declined. Why is it pending?", "I did not receive the correct amount for the exchange rate.", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance was not updated with my checque or cash deposit.", "pos": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "neg": ["I'm looking in the App and can't find my PIN, where should I look?", "I made a card payment but it didn't work. Why not?", "When will my transfer from the US get here?", "Why hasn't my friend's transaction arrive yet?", "my identity hasn't been verified and i can't edit my details, what's next", "Can I auto top if I'm low on funds?", "How long will it take for my payment to go through?", "I have a missing refund", "I wanted to know why i got an additional fee when i use my card.", "I have a disposable card, how many transactions can I make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a check take to show up in the account balance?", "pos": "Why is my balance still the same after a cheque deposit?", "neg": ["Why haven't I gotten my payment yet?", "What is my source of funds?", "Why do I have a transaction showing up more than once?", "My account is  new  why can I  not top up", "Why does it cost more to pay with my card?", "I have a fee for cash withdrawal", "Is there a fee associated with using foreign exchange ATMs?", "I would like to get a few more physical cards.", "How to unblock my PIN?", "When exchanging currencies, is there an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash deposit I made this morning has not been credited to my account", "pos": "My cash deposit isn't in my account. What happened?", "neg": ["The ATM stole my card!", "If I want to can I set up a new PIN?", "Help me verify my identity.", "Tell me more about getting a virtual disposable card.", "I think my card has been compromised in some way.", "I was only given $20 when I tried to get $100", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "I wasn't able to do a transfer to an account", "How do I deposit cash?", "Can you please assist me in Apple Pay, in getting Top Up to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My friend deposited $100 into my account, but it is not showing up!", "pos": "Why am I not seeing the check I deposited this morning in my account?", "neg": ["How many active transactions can I make with a disposable card?", "I was charged an incorrect exchange rate for a withdrawal.", "How long does it take for a refund to appear?", "Is my PIN sent separably?", "I can't input my pin again.", "what's my top-up verification code?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "My salary is deposited in GBP. Do I need to choose the currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "pos": "My balance is not right. It has not been updated for the cash or cheque deposit.", "neg": ["How do I find my PIN number?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "What is the process for activating my card and using it?", "How can I link my bank to my top up account?", "When will I get a new card when I order it, and how much will it cost.", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I tried to pull cash from an ATM but it wouldn't let me.", "How recent do my documents need to be for verification?", "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After I deposited my cash, I still don't see it in my account.", "pos": "My cheque is slow to cash", "neg": ["I think I was wrongly charged in a recent transaction when I used my card.", "When can I expect my refund?", "How can a payment be declined", "Can you assist me in acquiring a virtual card?", "How can it be that my Card is not functioning anymore?", "I'm not sure how disposable virtual cards work. Please help.", "My phone was stolen yesterday, can you help me with this?", "What forms of payment do you accept?", "Are there ATM fees?", "Hold old do my kids have to be to use the service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "pos": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "neg": ["I am just waiting on the completion of the transaction.", "Help! In the app there is a payment that I don't remember.", "I am trying to transfer money and something is going wrong.", "I lost my wallet and all my cards were in it.", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "I need to cancel a transfer", "withdrawal pending meaning?", "How much can I withdrawal in one month without incurring fees?", "I need to transfer something ASAP from China, how long will it take to post to my account?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance is not right. It has not been updated for the cash or cheque deposit.", "pos": "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "neg": ["Questionable transactions on my account.", "I purchased this item and would like a refund", "I want to add money to my international card, so are there any fees charged to do this?", "I requested a higher amount for my cash withdrawal", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "How do I troubleshoot when contactless doesn't work?", "I haven't received my PIN yet. Do I need to get it from you?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "I found the exchange rate for my cash withdrawal is wrong", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I not seeing the check I deposited this morning in my account?", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["I have a US credit card, will you accept it?", "Is ordering a new card from China available?", "How do I change my card PIN?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Physical cards are what I need more of", "There's a payment in the app I don't recognize.", "How do I tell if my top up was reverted?", "There is a direct debit charge on my account that is not mine.", "Unsure how to provide my identity.", "The top-up verification code is not visible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "pos": "I've already sent the money out and still have not received money in my account.", "neg": ["I ordered a virtual card but it hasn't come through yet", "How many digits identify the top-up verification code?", "How do I get started when I get my card?", "Is getting my identity verified required before I can use my account?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "Activate my card", "Please help me regarding a direct debit in the app that I don't recognize.", "Please let me know how to change my PIN?", "Is it possible to exchange USD and GBP on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash deposit to my account but it is not there", "pos": "I made a cash deposit and the balance wasn't updated.", "neg": ["Explain why a card payment would be cancelled?", "Do you have to be in the UK to get a card?", "I made a transfer into my account and now I need to cancel it", "Which flat currencies can I use from you?", "Someone else made a Direct Debit transaction on my account", "Where can i find the virtual card?", "Is my PIN sent separably?", "Why did the ATM swallow my card?", "i need help, i lost my card", "When I made a cash transfer abroad the wrong exchange rate was applied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "pos": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "neg": ["How much transactions do I get with a disposable card?", "I am having a problem proving who I am", "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "The amount of cash I received did not match the amount I requested", "How long will my transfer stay pending?", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "My balance doesn't include my latest transfer", "My card is expiring soon, How do I order a new card?", "Who do I contact if there is a direct debit that I did not create.", "I cannot see a refund in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my cash deposit not in my account?", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["Is there such thing as an auto top-up option?", "My top-up was just cancelled.", "Why hasn't my withdrawal shown on my statement?", "Do you charge for sending out more cards?", "Where is the transfer that I did?", "Can you tell me when my card will arrive?", "Can I see where my funds come from?", "I got billed an extra pound!", "Card has been received, how will it show up on the app?", "how long until a cash withdrawal will show on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a cheque deposited, but I don't see my money yet?", "pos": "I deposited money in the form of a cheque, but my balance has not increased.", "neg": ["I have an unusual payment in my statement", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Can turn my money into another currency?", "Is there a top-up limit?", "I would like to cancel a transfer...is this possible?", "What are all of the different steps for identity checks?", "How do I top up?", "I bought something and already paid for it but now I don't see it.", "Why are you asking so many questions about who I am", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash deposit and the balance wasn't updated.", "pos": "Where is my missing cheque I deposited?", "neg": ["Remove my account immediately.", "There is a  €1 fee on my account I didn't authorize", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "I need to make multiple disposable cards in a day.", "Is there a fee for a SEPA transfer", "Is there an age limit for opening an account?", "I can't find how to top up my account with a check.  Where is that?", "When I attempted to make a transfer, it failed.", "Does Google Pay offer a top up option?", "I would like to cancel my order."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cash has been deposited this morning but it hasn't came through.", "pos": "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "neg": ["Why is it necessary to verify the top up?", "My disposable virtual card got rejected", "Why doesn't the person I sent money to see that transfer yet?", "I added money to the card but the transaction didn't go through", "Where can I get a new passcode?", "Can I use your app to exchange between USD and GBP", "How long will an urgent transfer from China take?", "My card needs to be activated asap", "Can I track the card that was just sent to me?", "i need help, i lost my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account balance has not updated since I deposited a cheque recently.", "pos": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "neg": ["Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "I can't do the verification.", "Can I possibly change my currency to another?", "Why did I only get $20 when I asked for $100?", "Out of the blue, my card stopped working.", "Why hasn't the money transfer arrived yet?", "Explain to me how to verify the top-up card.", "I inadvertently completed a transaction on a wrong account.", "If I want my son to have his own account is that possible?", "What is the average pending time for a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put some money in my account the other day and it's not gone in yet, can you help with this?", "pos": "I deposited money but my balance hasn't been updated yet.", "neg": ["How long will a transfer from the US take?", "Do you allow currency exchanges?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "What is this random charge of one pound doing on my account?", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "When can I expect my card to arrive?", "Where can I do a cash withdrawal?", "Why did they charge me an extra $1?", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited cash this morning, but it is not yet available.", "pos": "Where is the cash deposit I made?", "neg": ["What does the decline message mean", "Tell me what I should do after my card expires.", "What is the status of my card's delivery?", "How do I exchange USD to GBP?", "I just did a transfer, but don't see the money in my account. What's up?", "My card activation attempt failed.", "I tried to transfer but it was declined", "When will my top up process?", "What are my bank details so I can do a transfer?", "I want to activate my new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "pos": "the balance has not changed, but I have deposited some money", "neg": ["Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "Can I get a Visa or does it have to be something else.", "The amount of cash i have received is not correct.", "I am unable to transfer money. I believe it is not working because it states it was declined.", "My google top-up pay is not going through", "Some cash was missing at ATM.", "Why would my payment have been returned to my account?", "Why is the transaction to my friend still pending?", "I noticed that there is a withdrawal in the app that is not mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my deposit from this morning show up?", "pos": "My balance doesn't show my deposit.", "neg": ["How can I tell if there will be a fee added to my payment or not?", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "Can I hold more than one currency?", "Do you accept cash?", "I do not want a VISA card.", "why didnt a transfer to my account process", "daughter needs card, how do i add her", "Questionable transactions on my account.", "I am missing a refund amount on my account.", "Where are you getting your exchange rates from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "pos": "I've already sent the money out and still have not received money in my account.", "neg": ["I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "How long before a check I send clears?", "Can you tell me your exchange rates?", "I need some help linking my new card.", "Is there a fee for currency exchange?", "There has been an unusual withdrawal from my account, can you help?", "Can I use my virtual card for recurring monthly payments?", "My transfer failed.  Help!", "I need to order a new virtual card, how do I do that?", "My card will not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put my check in the bank, but I haven't gotten my cash yet?", "pos": "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "neg": ["Why was I charged extra when transferring?", "I just got my card and cannot get it to work.", "is there a charge on withdrawals?", "Why was a fee added to my bill when I used my card?", "What are my options for holding money in multiple currencies?", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "Please help me get a refund?", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "How long does it take to get a refund on something I bought?", "I want a Mastercard, instead."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see my cash deposit in my account.", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["I think my phone was stolen. What can I do?", "I did a transfer but it is still pending.", "Why did the ATM take my card and keep it?", "Where can I have a new bank card sent to China?", "I received the wrong color and size, can I return it?", "My top up card needs verification and I don't know how to do it", "Why is the app showing a still pending message on a withdraw that has already been done?", "I attempted to enter my pin to many times.", "A cash withdrawal has been done that I didn't do.", "How do I go about getting a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "pos": "I deposited money in the form of a cheque, but my balance has not increased.", "neg": ["How do I add a new card?", "\nWhere can I withdraw money from?", "Card has been received, how will it show up on the app?", "I transferred some cash and it has not arrived yet.", "Is there a reason I was charged an extra fee for using the ATM?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "top up is still pending", "Why do I still have a pending cash withdrawal?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "What does it mean if my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["I'm interested in learning more about disposable virtual cards.", "I am seeing in the App a some cash withdrawal that does not belong to me", "I am traveling, what can I do to set up auto top-up?", "It's been a couple days how much longer do I have to wait for my transfer?", "Do I have to manually top-up my account each time or will it do it on its own?", "I can't find any option to top up with a cheque?", "Will the system automatically update once there is no more money left?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "Are you able to guide me to my card's location?", "What are the fees associated with top up via transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the balance has not changed, but I have deposited some money", "pos": "Why is my balance still the same after a cheque deposit?", "neg": ["think someone is using my card with permission", "Why doesn't my card work for any transactions?", "My card is expiring, how do I get a new one?", "I notice there's a pending payment on my card.", "I have a cash withdrawal that I do not recognise.", "Transfer has failed.", "I tried to get cash in the ATM but it was not approved", "I haven't received my PIN yet. Do I need to get it from you?", "Why would I receive an error that my transfer isn't possible when I've done it before?", "This stupid system is not letting me prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited some money, but the balance has not changed.", "pos": "I deposited a cheque and its been days and I still haven't received the cash!!", "neg": ["Is it possible to get a card outside the UK?", "I made a transaction, but I made it to an account I didn't mean to make it to.", "How are your exchange rates calculated?", "I would like to dispute a direct debit transaction", "When I made a transfer I was charged extra.", "How long do I need to wait to see an update after I make a bank transfer?", "How do I know if I will get my card, or if it is lost?", "I couldn't transfer money to a beneficiery", "What transfer methods do you accept?", "When I received my cash; they had my exchange rate incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited a cheque and its been days and I still haven't received the cash!!", "pos": "I deposited money in the form of a cheque, but my balance has not increased.", "neg": ["Why is there an extra fee charged?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "Is identity verification required for me to use my account?", "how long are my top ups pending", "Am I able to track the card that was just sent to me?", "Would I be able to top up as much as I can?", "My payment did not go through because the app reverted it", "Can you tell me the restrictions for the disposable cards?", "Can I change from AUD to GBP?", "Why was I unable to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the cash deposit I made?", "pos": "Where is my missing cheque I deposited?", "neg": ["What is this €1 charge?", "I've never been to that store.  That's a fraudulent charge.", "The money disappeared after I topped up my account.", "Who do I make a check out to if I want to top off my account?", "What is the wait time for delivery to the US?", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "How much are the fees for adding funds using an international card?", "Is the exchange rate current?", "Is there a way to set up an auto top-up?", "I'm wanting to get a Visa card today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the check I deposited post to my account?", "pos": "I deposited money but my balance hasn't been updated yet.", "neg": ["Where's the button to top up with a cheque?", "How do I exchange currencies using this app?", "I would like to receive a refund for something I bought.", "Which countries do you work with?", "Why was my cash withdrawal cancelled at the ATM?", "Why was my ATM withdrawal cancelled?", "What do I do to link my new card?", "Why can't my beneficiary access my account?", "Tell me how to verify a top up.", "What ID do I need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cheque is slow to cash", "pos": "I've already sent the money out and still have not received money in my account.", "neg": ["Are there any limit on the auto top-up?", "What are the charges for topping up US card?", "I am not recognized by the app.", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "Please let me know what currency I can use to top up my account?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "Can I use app to reset PIN attempts?", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've already sent the money out and still have not received money in my account.", "pos": "My balance doesn't show my deposit.", "neg": ["Is it possible to get a refund for the item?", "Is there a charge for receiving money?", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "I got cash and was charged a fee that shouldn't be there!", "Is the EUR accepted for exchanges?", "I haven't received my card.", "Why can't I take money from my account?", "Why do i have an extra fee on my statement?", "What are the guidelines for the disposable cards?", "Is there a top-up fee if you add money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my missing cheque I deposited?", "pos": "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "neg": ["The app is saying I made a withdrawl but I didn't.", "Am I allowed to carry an additional card?", "My card isn't working at all. What happened?", "Can i make transactions before identity verification?", "My transfer to my account is missing.", "When will I receive a transfer from europe?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "Why wasn't my payment to beneficiary X approved?", "Can someone else use my account if they have my phone?  I lost mine.", "When I received my cash; they had my exchange rate incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited money but my balance hasn't been updated yet.", "pos": "I deposited money in the form of a cheque, but my balance has not increased.", "neg": ["Is there a top up fee for transfer?", "My daughter needs an acount.", "where can i see money source?", "Is there a top-up limit?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "I am having problems with a top-up.", "If I order a new card, how much will it be and how long will it take me to get it?", "I left my card at a restaurant and now its missing.", "How can I open an account for my children?", "Can my job deposit my wages directly into the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance doesn't show my deposit.", "pos": "I deposited money in the form of a cheque, but my balance has not increased.", "neg": ["I can't find the top-up card verification code.", "Do I have to change my PIN at a bank?", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "Where do I order additional cards?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I see a duplicate payment.", "There is a single payment on my card which shows as pending.", "Why hasn't my card arrived yet?", "How long does it take for cards to be delivered after ordering them?", "Why is my balance the same after a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "pos": "My cash deposit isn't in my account. What happened?", "neg": ["The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "I did not receive my purchase, how do I cancel it?", "Are there any charges for using a bank card to top up", "Do I need to go to an office to change my pin?", "I made a payment with my card that was cancelled?", "The ATM is messed up. It gave me less than I wanted.", "How to activate Google Pay for top up?", "My payment has been declined several times.  Can you help me?", "Bank transfer to account did not show up, please help?", "I'm trying to verify my top up card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my deposit showing up?", "pos": "When will I see my cash, since I already deposited my check?", "neg": ["I can't find any option to top up with a cheque?", "Is there an automatic top up feature?", "How can I exchange currencies in the app?", "Can my children have an account?", "What are the guidelines for the disposable cards?", "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "Can you please reactivate my card?", "It seems I need to get information on limits for top-ups.", "How will I get my card?", "What ATM machines allow this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "pos": "Why is my balance still the same after a cheque deposit?", "neg": ["A transfer could not be completed.", "I tried to withdraw cash, but got declined!", "I have obtained the salary in GBP, will it need to be configured?", "Your company is lame. Shut down all my account services right now.", "What factors effect the exchange rate?", "I can't find my phone and I'm worried someone is going to use it", "Should my top up still be pending?", "My account transfer was blocked.", "Is there any age limit?", "I want one of the virtual cards!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited money in the form of a cheque, but my balance has not increased.", "pos": "My cash deposit isn't in my account. What happened?", "neg": ["I exchange my currency quite a bit.  Do I get an exchange price break?", "How can I update my details since I moved?", "I would like more physical cards", "I do not see the money I transferred into this account", "I transferred money, why was charged for an extra fee?", "I am unaware of what my password is.", "Am I allowed to use different currencies?", "How can I use my credit card to transfer money?", "My app is showing a cash balance that I did not receive.", "Please help, the atm swallowed my card, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "pos": "When will I see my cash, since I already deposited my check?", "neg": ["Can I order a second card?", "Can I use my card while on vacation overseas?", "My card stopped working after multiple transactions. Why?", "Is it possible to change my pin if i am out of the country?", "How can I edit my personal details in the app?", "One of my transactions needs to be canceled.", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Where do I scan my card?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "I have a problem with a transfer. It didn't work. Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my balance still the same after a cheque deposit?", "pos": "When will I see my cash, since I already deposited my check?", "neg": ["My Google pay top up isn't working.", "why didnt my account allow a transfer", "How do I get selected for a visa card?", "Tell me how a top up would be reverted.", "I didn't get all the money I asked for", "with what can I verify my identity?", "When will my virtual card arrive?", "I would like to change my adress", "I bought something with my card and I was charged a fee", "How many currencies can I have money in in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I see my cash, since I already deposited my check?", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["Does it cost me to add cash?", "Why did my top-up not go through?", "I am not sure where my phone is.", "Can you show me how to top up with Google play?", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "Can I edit my details?", "Can you tell me where to go to get a disposable virtual card?", "I believe my exchange rate is incorrect", "Is there a cash withdrawal fee? Because I just got charged?", "The exchange rate for my withdrawal was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash deposit isn't in my account. What happened?", "pos": "Can you tell me why a cheque deposit isn't showing in my balance?", "neg": ["The ATM machine would not give my card back", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "I'm still expecting the transaction to be finished", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "would a visa or mastercard be more suited to me?", "how do i see what i transferred", "I heard you have virtual cards. How do I get one?", "My card stopped working. How do I check if there is a freeze on it?", "I dont have a pin", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment in my history I don't recognize", "pos": "on my statement there is a payment that I don't recognise", "neg": ["I topped up recently and saw the money go through, but now it's just gone? What's going on", "I got notified that my top up has been reverted. Why?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "What's the procedure with currency exchange?", "Are there any limits to were my card is accepted?", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "How long is the wait for a money transfer to post?", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "Why do you need so much information about my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["Can I change my PIN without going to a bank?", "How many digits identify the top-up verification code?", "I have lost my phone, what steps can I take to prevent someone using my account?", "What are the reasons for a declined transfer?", "I anticipate getting a Visa card", "My transfer didn't work! Help!", "When will my deposit post to my account?", "what is the limit for top-ups?", "How do I replace my card before it expires?", "There is a direct debit set up that I didn't create."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i dispute a payment I didnt make", "pos": "I'm worried that my card has been compromised because I see a payment that I didn't make.", "neg": ["how do I get a disposable virtual card?", "The top-up did not go through.", "Would I be able to get a second card?", "What currencies are accepted to add money?", "Will you charge me more if I use a European bank card for a top up?", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "How does the exchange rate work?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "So, my transfer is showing as pending, when will it actually go through?", "What are the top up charges for all US cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "pos": "I have an unusual payment in my statement", "neg": ["I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "My app shows cash I didn't get.", "Why is my card payment still a pending transaction?", "What ATMs can I use my card at?", "What amount can I top-up?", "My address is incorrect on my file.", "Where is the card PIN located?", "How do I complete the ID check?", "Why am I charged a fee for getting cash?", "I did not get the right amount of cash from the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "there is a charge i dont recognize", "pos": "There's a card payment I didn't make", "neg": ["What steps can I take if someone else is using my card?", "I believe my top up was reverted.", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "Can I get a card that works in other countries like Africa and Indonesia?", "Am I supposed to verify my identity?", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "Why cant I transfer to my account?", "I have lost my phone or it has been stolen.", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just checked my account on the App and there is a payment on there that I did not make.", "pos": "There is a fraudulent payment!", "neg": ["How do I know what exchange rate I will get?", "Where are cards available to order?", "My card payment has the wrong exchange rate", "I want to auto top-up.", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "I can't see my cash deposit in my account.", "What are the age limits for your service?", "Unsure how to provide my identity.", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The App shows a fraudulent payment made on my account.", "pos": "I looked at my statement and found a payment I and found a mistake.", "neg": ["I can't use the app because I got mugged yesterday and they took everything. Please help.", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "Tell me how to renew my new card?", "I attempted to enter my pin to many times.", "Can I have money of different country of origin.", "the transfer to an account wasn't allowed is there any other way for me to do it", "I need to top up, can I use google pay?", "Why can I not do a  transfer", "I just got refunded for my purchase over two weeks ago", "Is there a fee for transferring money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked the app and there is a payment that I don't recognize.", "pos": "There is a weird payment in my statement.", "neg": ["what is the limit for top-ups?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "I already paid to top-up but the funds aren't available yet, where are they?", "Are there restrictions on new cards in China?", "Asked for $100 but only got $20. Why would this happen?", "Is EUR one of the currencies you deal with?", "What proof do you need for my identification?", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "How long will a transfer take from Europe?", "Which countries do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?", "pos": "I believe there is a mistake because a payment I didn't make shows in my app.", "neg": ["Can i choose a specific delivery date?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Help!  I fear that my card was stolen,", "I need to know where do my funds come from", "When will it get delivered?", "Can you help me retrieve my card?", "I think my top-up has failed.", "Help!  I think my phone may be stolen or lost!", "Is my transfer pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize this payment at all!  Help!", "pos": "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "neg": ["i can not see my top up", "I need to change my personal details in my account.", "I made a cash deposit to my account but it is not there", "I'm not sure how to provide my identity.", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "I have a transfer from the US, How long is the wait?", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "What's the limit on total number of cards I can have?", "Does auto top-up have a limit?", "I have my card, when whill my PIN be available?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a payment I didn't do?", "pos": "i disagree with a charge", "neg": ["My card hasn't came in the mail yet?", "What is the rate for exchange fees?", "I would like to know what the restrictions are for the disposable cards.", "In the US, how long is the wait for a transfer?", "Can you explain why my transfer was unsuccessful?", "I want a mastercard", "What is the reason my top-up is still pending?", "How do I change to AUD from GBP?", "The money is still in my account even though I already paid -- I don't understand what happened.", "How do I track the card you sent me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a confusing payment appear on my statement and I don't recognise it!", "pos": "I didn't make this payment!", "neg": ["Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "I still haven't received my card in the mail", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "I tried to used my card in a shop and the transaction was declined.", "What should I do if someone stole my phone?", "Tell me how to renew my new card?", "I would like to know how to work out where my funds came from?", "Explain the payment that was declined!", "Why is the exchange rate different than expected on my transaction?", "Can I see where my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment in the app that I didn't authorize.", "pos": "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "neg": ["Do top-ups have a limit?", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Is there a reason my top-up has not gone through?", "What are the top up charges for all US cards?", "Is there a fee to top up by bank transfers?", "What do I do if I have exceeded all my PIN tries?", "Please explain why my transfer attempt was declined. Thank you.", "Are there any discounts for frequent currency exchanges?", "Is it really necessary to verify my Identity?", "Is my top up not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure where this charge came from.", "pos": "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "neg": ["There is a cash withdrawal in my account that isn't mine.", "Does this app exchange currencies?", "Why has my card been declined?  whats the deal?", "My card was refused", "When do I get my card PIN?", "Is it possible that my card payment was reverted?", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "I have a withdrawal waiting to go through.", "Why isn't the transfer I made to a friend showing?", "This place has been too much work so I'd just like to close out my account & be done."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have just read my statement and there is a payment I don't recognise.", "pos": "I do not recognise this card payment.", "neg": ["Can you tell me what this fee is on my statement?", "Where is my credit card that was to be mailed?", "What should I do since my card is trapped in the ATM?", "Why is the check I deposited this morning not showing up?", "Why isn't my id verifying?", "The machine gave me the wrong amount of cash.", "I went to look at my top-up and it was canceled, can you tell me why this happend?", "Do I need to go to an office to change my pin?", "What's go on, where is my new card?", "Hurry and refund me, I am waiting"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment I didn't do shows in my app", "pos": "It is listed in my app that I made a payment which I did not actually make", "neg": ["why is there a service fee on my statement?", "I don't have my card after 1 week. What are my next steps?", "Can I setup top ups in advance?", "What's the process of changing from GBP to AUD?", "Is my card lost? I am still waiting for it to be delivered.", "Why can't my ID be verified?", "I put money in my account a week ago but its still not there?? What happened to my money?", "My card has been stolen what do I do?", "Can I use your app to exchange between USD and GBP", "I'm going to cancel a purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "pos": "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "neg": ["How can I tell if my card payment is reverted?", "Can I use my virtual card to complete transactions for memberships?", "Someone has taken my phone from my hotel room!", "I see a direct debit that I didn't authorize", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "Why is it saying my card payment is declined when I made it?", "Why is there a fee for doing a transfer?", "I did a transfer.  What is the extra fee?", "want to know how to get virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unusual payment in my statement", "pos": "A strange card payment, I do not recognize it.", "neg": ["How come I got charged extra for withdrawing cash?", "how do i track the moeney", "How can I find the source for my available funds and money?", "How to I close my account?", "What do I do to Top up my card?", "What kind of ATMs would this card be accepted at?", "The ATM did not give me my card back?", "can i get a card if I live in the usa?", "If my identy verifacation hasn't gone through can I use my account?", "What's the transfer time from Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize what this payment on my statement would be for.", "pos": "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "neg": ["Show me how to link the new card,", "Why is my identity not verified?", "How much would it cost me for a bank transfer to top up my account?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "Is there a way to verify a card top-up?", "I would like to know how my friend would be able to send me money", "Where can I see where my funds came from?", "I need to change my personal details in my account.", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "Why am I being charged the wrong currency exchange when I purchased something abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement indicates I made a payment to an unfamiliar merchant.", "pos": "There is a payment I don't recognize", "neg": ["My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "Does the app top up automatically?", "Why can't I get cash out?", "How can I lookup the source for my available money?", "Why was I not able to get cash from the ATM?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "what are the locations i can withdraw money", "How do I add my new card?", "Should I complete my security verification before I can use my account?", "What countries are you located in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a charge for something I didn't buy.", "pos": "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?", "neg": ["What do I need to know about topping up?", "Why can't I transfer money to a beneficiary", "I can't see a transfer to my account I made.", "Where do you need to live to receive card", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "What factors determine your exchange rate?", "Can I have a refund for one of your products?", "How do I get a disposable virtual card as well?", "I tried my PIN too many times and now my card won't work!", "Why isn't my payment showing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I see a transaction on my card that I don't recall making?", "pos": "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "neg": ["Are your cards available in the EU?", "How come my money hasn't shown up yet?", "I was just needing to know why my card got declined", "I want to cancel a purchase", "Why doesn't my card work for any transactions?", "How can I fill up my gas tank using a check?", "My statement shows different transaction times.", "I need to get a disposable virtual card?", "What is the basis of your exchange rates?", "Can you tell my why my funds transfer did not work properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment on my card that I do not recognize.", "pos": "i didnt do this charge", "neg": ["What are the requirements to verify my identity?", "I got a transfer fail message, but no explanation of why-- what happened?", "My statement shows an extra fee - what is it?", "Can I choose the day it's delivered?", "I would prefer a Mastercard.", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "Please explain the extra fee when I paid with the card.", "Where can i top my card for free?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Why have I been charged for pulling cash out of my own account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "pos": "I don't understand where this charge came from.", "neg": ["I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "I need a new card because the ATM took mine.", "How can I change my name in my profile?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "What do I need to do to link my new card for my account?", "The ATM didnt return my card!", "I just got my new card, how do I activate it?", "I'm not verifying my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment made with my card that I don't recognize at all.", "pos": "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "neg": ["I would like more physical cards", "Is exchanging currencies a feature of the app?", "What are the disposable card limits?", "My top up may have been reverted", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "How do I get refills to my card when I'm traveling?", "How do I know which countries you provide service in?", "My card was refused", "Are money transfers free?", "Report stolen card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not recognize the card payment.", "pos": "There has been a payment  in the App that has not be done by me.", "neg": ["Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "Can you please explain how to transfer money using the bank transfer process?", "I see a direct debit charge that I did not approve", "I want to get a virtual card!", "I would love one of the virtual cards!", "Are there going to be fees from adding money with an international card?", "I dont have identification", "Physical cards are what I need more of", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "Where can the cards be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This card payment isn't is recognition.", "pos": "I just looked over my statement and I don't recognize the name of a card payment.", "neg": ["When will the money from my bank transfer be available?", "Do you know what your exchange rates are?", "Can you send me a Mastercard, instead of a Visa?", "Why can I not choose the card i want?", "Where's the money I transferred into my account?", "My last name has changed and I need to update my account details.", "Are cards from the US accepted?", "Why did I have to pay extra because I paid with my card?", "Where is my recent refund in the my statement?", "the exchange rate for my withdrawal is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think I made this payment that is showing up", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["The card that I have isn't working. This is the physical card.", "Are EUR exchanges acceptable?", "Is there a limit for age?", "I was only given $20 when I tried to get $100", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Will my pin number be sent with my card?", "Do I need any kind of proof for the identity check?", "How can I find the source for my available funds and money?", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "How do I go about ordering another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a fraudulent payment!", "pos": "Why is there an uknown charge showing on my account?", "neg": ["how to get card pin?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "My card's expiring a month from now, should I place an order for the new card?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "how much to get my card in 2 days?", "I think I forgot my passcode", "I couldn't get money from the ATM", "Do I need to order a new card if mine is expiring?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "Why are you charging me for ATM withdrawal? It has always been free before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a charge I did not make.", "pos": "I have a payment that I didn't make.", "neg": ["While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "How to I close my account?", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "I couldn't make a transfer because it was declined", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "I just got a new card how do I get it to start working?", "My plans may change so I may need to change from GBP to AUD.", "After I transferred money the balance remained the same.", "How come I was charged an extra fee when paying with the card?", "Can you tell me why my card payment was cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "pos": "I'm worried that my card has been compromised because I see a payment that I didn't make.", "neg": ["I went to look at my top-up and it was canceled, can you tell me why this happend?", "How to modify my details.", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "How do I receive a virtual card?", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "What do I do if I already had a card with you guys?", "How do I replace my card before it expires?", "How can my friend give me money?", "ATM apparently not working?  Couldn't access funds in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment with my card which i definitely did not do.", "pos": "Is there any way to know how the transaction got on my account?", "neg": ["Needed gas, been delayed for half an hour.Please fix it!", "I need a single use card for shopping online", "Can I unblock my pin using the app?", "How long after a failed topup will funds refurn to account", "How long will my ATM withdrawal be pending?", "How's the exchange rate?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Please specify any limitations that come along with disposable cards.", "How can I cancel a transaction to a wrong account?", "need to know if there is a maximum i can top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "pos": "My statement has a payment that I do not recall making", "neg": ["What US credit cards do you accept?", "My top up isn't in my wallet.", "How many different currencies can I hold money in?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "can I top up an apple pay?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "Cancel a transaction", "So my top-up failed, could you tell me why?", "What are the currency exchange fees?", "I could not get the ATM to work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! In the app there is a payment that I don't remember.", "pos": "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "neg": ["I am not able to verify my id. Why?", "The exchange rate is incorrect for my payment.", "I would like to link my card to my account.", "There must have been a mistake, why was I charged an extra pound?", "There is a cash withdrawal on my statement that I don't recognize", "My transfer is still pending", "Why was I charged twice for the same transaction?", "I need assistance activating my card?", "I've tried using my card multiple times and it keeps getting declined.", "My account is blocked because I entered the wrong pin too many times.  Help me unblock."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an unknown card payment?", "pos": "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "neg": ["I was charge a fee that I wasn't told about", "With what currencies can I add money?", "I need a transfer cancelled.", "Why was an extra charge added when I used my card?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "Is there a auto top-up option?", "What's go on, where is my new card?", "Can my job deposit my wages directly into the account.", "It looks like a payment I've made hasn't made it through yet.", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way to know how the transaction got on my account?", "pos": "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "neg": ["Why is the exchange rate different than expected on my transaction?", "Why did I have to pay an additional amount when using my card to pay?", "What are the details of disposable card limitations?", "how long until a cash withdrawal will show on my account", "How can I change my PIN without going to the bank?", "The ATM didn't give me enough money! I asked for more than it gave. What do I do?", "When will my deposit be processed?", "What is the highest amount I can top-up?", "How long does it take for the card to come?", "I was getting cash and the card got stuck inside"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app is displaying a payment I didn't make", "pos": "I'm not recognizing the card payment.", "neg": ["Will the transfer show up in my account soon?", "How do I use a check to top up?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "I don't understand why I'm being charged for using my card.", "Would I be able to use SWIFT transfers?", "Does the top-up need verified?", "If someone sends me money, will I be charged?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "What are your supported countries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not recongize a payment in my account.", "pos": "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "neg": ["what are the locations i can withdraw money", "Is it possible to have a discount for exchanging currency frequently?", "Can you explain why I am now getting charged a fee for using my card?", "I didn't get my card back from the ATM.", "What ATM accepts Mastercard?", "Could you tell me why my top up isn't showing in my wallet?", "Can you tell me how transferring money into my account works?", "The cash I deposited using the ATM is still pending", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment in the app I did not make", "pos": "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "neg": ["My card is stolen.  Help!", "I moved and would like to change my address.", "My mother deposited a cheque into my account last week, why is it still not showing up?", "Why do you need to check my identity?", "My card payment has failed.", "I tried to withdraw $100 but only got $20. What happened?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "How to I switch my money for the money used in another country?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "tell me how I can order my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I looked at my statement and found a payment I and found a mistake.", "pos": "Please help.  There is a payment in the app that isn't mine.", "neg": ["Why do I have duplicate transactions for one purchase?", "I need quickly transfer something from China. About how long will it take?", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "How long does a transfer take to reach one's account.", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "An ATM machine didn't give me back my card.", "Cash withdrawal has been pending, why is it so?", "Will my pin number be sent with my card?", "Are EUR exchanges allowed?", "Can Google Pay be used for top up, please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "pos": "i didnt do this charge", "neg": ["Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "I got notified that my top up has been reverted. Why?", "My billing address changed and I need to update my information.", "I am being charged a pound out of nowhere. What is this?", "What fees are there for adding money using an international card", "I'm not sure what to do about the PIN, because I don't have one yet.", "I am upset with your service.  Please delete my account.", "I didn't get all the cash I asked for", "how do I link an old card?", "The app doesn't believe that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment I didnt make on my account", "pos": "where is my unknown payment from?", "neg": ["How do I delete an account?", "The exchange rate given to me after a purchase, was incorrect", "The correct amount of cash was not received.", "How do i top up my google pay?", "Can I do a SWIFT transfer?", "is there a reason that my payment didnt go through", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "how long should i wait ti activate my card", "Why would you cancel my transfer?", "Please provide details on how to top up my account using transfer option"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not charge my account for that transaction.  That's an error.", "pos": "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?", "neg": ["I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "When will my top up go through?", "How long will it take for the cash I deposited this morning to show up?", "Is there an option to top up with a cheque?", "Why am I being a charged for using my card?", "How do I dispute a direct debit that I didn't do?", "Please inform me how to get a new card as mine is about to expire.", "Why would a cash withdrawal still be pending?", "Can I track the card that was just sent to me?", "I need to make a purchase online, where is my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i disagree with a charge", "pos": "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "neg": ["After my card expires what should I do?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "What is the foreign exchange rate you will apply?", "Why did I have to pay an additional amount when using my card to pay?", "I have one other credit card from the US. Do you take that?", "My bank card has expired, how can I get a new physical card?", "When will the check I deposited post to my account?", "My wallet is empty even though I topped it up an hour ago.", "how can i transfer money from american express card", "I ordered my card but it still isn't here"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone else accessed my account and made a payment.", "pos": "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "neg": ["My card expires very soon.  What is the cost and delivery time to get a new one?", "I was charged extra when I made a cash withdraw, why?", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Is there any way to see my card in the app?", "I want my purchases cancelled.", "At what cash machines can I change my PIN?", "The correct amount of cash was not received.", "What is the charge for paying with my card?", "With my new card, how may I activate it?", "Where can I use my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a weird payment in my statement.", "pos": "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "neg": ["Where is the money I put in the bank?", "I want to take back my transaction", "Will you help me unblock my pin after putting in the wrong pin too many times?", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "I noticed that i got charged extra for using the card.", "Why was my top-up rejected?", "Do I have to go into the bank to change my PIN?", "I made a cash deposit to my account but i don't see it", "My top-up was rejected by an app.", "What should I do if I can't use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment in the app that I did not approve", "pos": "Payment I didn't do.", "neg": ["I tried to transfer some money and it hasn't done it yet - what's going on?", "Can I top up any amount?", "Why is the refund not on my statement?", "I tried to top-up, why didn't it work?", "Which countries are supported", "I sent a check into the system but still haven't received the cash yet", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "I'm dissatisfied with the service and would like to terminate the account.", "Account topping up bank transfers to my account assistance please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "pos": "why do I have an unknown payment?", "neg": ["What is the time period for money to be transferred?", "In the app, how can I make it show the new card that arrived?", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "What transfer methods do you accept?", "Can I exchange currency for different types?", "Why is my refund not showing up on the statement?", "How many active transactions can I make with a disposable card?", "Can you see my new balance yet?", "How do you top-up using cash?", "Money was taken out without my consent,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a card payment that I'm not recognizing.", "pos": "What is this strange payment in my account?", "neg": ["My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "Are there any limits if I use these virtual cards?", "How do I delete an account?", "Why was my request for cash declined?", "Are there any express fees if i want my new card faster?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "Why did I get charged a fee for my transfer?", "What currencies can my account be in?", "I got a strange fee when I used the ATM.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand where this charge came from.", "pos": "There's a card payment with a name I don't recognize", "neg": ["can i create my own pin right away", "I am not comfortable verifying my indentity.", "If I want my son to have his own account is that possible?", "Salary in GBP has been received. Does it need to be configured into another place?", "If I exchange currencies on a regular basis, is there a discount?", "The app is not able to realize that it is me.", "Why can I not get cash from the ATM?", "Can you issue both a Visa and a Mastercard to me?", "Fees for currency exchange", "In the app I see a direct debit that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not make this payment that I see in the App.", "pos": "There's a payment that isn't mine on my app", "neg": ["I am seeing unathorized transactions in the app, on my account.", "What is the $1 transaction on my account?", "Where is the transfer to my account?", "Why hasn't my transaction been completed?", "Can I get an item refunded?", "What are the steps for  making a transfer for topping up?", "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "Where can I find information about where my money came from?", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "What's the best way to use a cheque to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Payment I didn't do.", "pos": "i didnt do this charge", "neg": ["The transfer to my account was not allowed.", "I thought that transfers are free. Why was I charged an extra fee?", "What do I do if I've been charged twice for the same transaction?", "How do you decide what your exchange rates are?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Canceling my order is what I need to do right now.", "Where are the ATMs that I can use Mastercard?", "I got double charged from something, what can I do?", "Could you please tell me how to activate my new card?", "When will my deposit be processed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe there is a mistake because a payment I didn't make shows in my app.", "pos": "There is  a charge I don't recognize.", "neg": ["Can apple pay handle top up exchanges?", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "Why would my payment have been returned to my account?", "When will my deposit from this morning show up?", "I need to deposit money to my account", "While abroad, I got cash, and the exchange rate applied is wrong.", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "I do not know why I was charged for the $1 transaction.", "My PIN is locked, how do I unlock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize this payment", "pos": "They is a payment I don't recognize on my statement.", "neg": ["Please tell me where I can update my details since I moved.", "How's the exchange rate looking right now?", "How do I get my money back for a duplicated charge?", "I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?", "Looks like my top up failed.", "I have a transfer that is still pending.", "I have a trip coming up and want to add money automatically.", "Please assist me with activation.", "I could not get a top-up to work, why?", "Can this app be used to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a strange payment on my card.", "pos": "Why is this payment on my app", "neg": ["I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "How do I find my PIN?", "Is there a top-up limit?", "What do I need to do in order to get a new card?", "How long does it take for a purchase to go from pending to authorised?", "I would like to know what your exchange rates are.", "What currencies do you support?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "What is the appropriate age for my child to be able to open an account?", "I cannot see a refund in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "pos": "I didn't make a payment at this business.", "neg": ["I have exceeded all my PIN tries", "Someone has stolen my phone, what should I do?", "I would like to retract my purchase.", "My plans may change so I may need to change from GBP to AUD.", "Will I get charged for topping up with an international card?", "It seems like a transfer is pending.", "My wallet is empty even though I topped it up an hour ago.", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "I found the card that I thought I lost, and I would like to reactivate it.", "I didn't get the all the cash i wanted from the atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a random payment in my statement?", "pos": "What is this strange payment in my account?", "neg": ["Do the disposable cards have any restrictions on them?", "My payment has been declined several times.  Can you help me?", "My card's expiration is approaching, how do I replace it.", "My card is broken", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "I noticed that there is a withdrawal in the app that is not mine.", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "Why is my cash withdrawal still showing as pending?", "Do you know what your exchange rates are?", "How do I go about getting an actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A random charge got added to my card", "pos": "I don't recognize a charge on my statement.", "neg": ["I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "What other currencies can I hang onto?", "How can I update my personal information after moving?", "I would like to delete my account now, please.", "I tried using my card, but it doesn't work.", "I lost my phone and need help so someone doesn't access my account.", "I received the wrong exchange rate for an item i bought.", "I would like to know what the restrictions are for the disposable cards.", "How do the foreign exchange rates work?", "Can my PIN changed remotely without visiting a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this strange payment in my account?", "pos": "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "neg": ["What's taking so long for this payment to go through?", "How long will my cash withdrawal take", "What is the time for a transfer?", "I am unhappy with an item I bought. How do I get a refund?", "Is there a reason why there is an extra £1 charge on my account?", "Which countries does your service work in?", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "I enetered the wrong information, I need my account unblocked How do I do that?", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A strange card payment, I do not recognize it.", "pos": "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "neg": ["I did not make a cash withdrawal that is on my statement", "Will you charge me more if I use a European bank card for a top up?", "I need my card delivered as soon as possible.", "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "My beneficiary didn't receive my transfer", "My transfer failed.  Help!", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "I live in the EU.  Can I order one of your cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is payment showing that I didn't do.", "pos": "There is a payment that is not mine in the App.", "neg": ["I attempted to enter my pin to many times.", "Which fiat currencies are supported?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "Help my find the verification code on a top-up.", "I wondered if multiple currencies is okay?", "cancel my account", "Where can I use this card?", "Why hasn't my payment gone through?", "Is my new bank card on the way and is there a way to track it?", "Can I use my apple watch to top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "on my statement there is a payment that I don't recognise", "pos": "They is a payment I don't recognize on my statement.", "neg": ["Can you tell me what currencies I can use to add money?", "An ATM machine didn't give me back my card.", "I need another card", "Why am I being charged a fee on a card payment?", "what amount of time does it take for a transfer to reflect and be available", "Is there a limit to how much I can top-up?", "How is the exchange rate calculated?", "I made a payment but the app gave the money back.", "Will I receive a new card when mine expires?", "I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment that I didn't make.", "pos": "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "neg": ["How can I fill up my gas tank using a check?", "Can you help me find the virtual card?", "Can i cancel this purchase?", "Am I able to order a disposable virtual card?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "How do I cancel a transaction?", "I would like to have a physical card to carry around and use. How can I get one?", "My card must have used my card as there are some transactions that I haven't done myself..", "How do i transfer something faster than normal?", "Why did I get charged extra?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have a strange payment on my statement?", "pos": "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "neg": ["Is there a reason my payment is still pending?", "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "Why is there a direct debit to my account? I didn't do that.", "Are there topping up fees if I have to transfer?", "can i order cards on the app", "Why do you need so much information about me", "I am having trouble finding the top-up card verification code.", "Please tell me how I can receive a physical card", "Where can i exchange between GBP and USD", "Help me!  I don't know what my password is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "pos": "I do not recognise the card payment.", "neg": ["When will my transfer move from pending to confirmed?", "Let me know what the steps for the identity checks are", "How can I dispute a direct debit charge on my account?", "I still don't have a refund.", "my card details could be stolen, as i didnt make these transactions", "Why is identity verification required?", "i cant seem to activate card", "Given a choice, I'd rather have Mastercard.", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "Can you tell me why my top-up was canceled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "pos": "My app shows a payment I didn't make", "neg": ["Why can't I transfer to another account?", "The currency exchange rate was wrong for a purchase I made.", "For SEPA transfers, what kind of charge will be applied?", "Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.", "the transfer to an account wasn't allowed is there any other way for me to do it", "Why did you revert my top-up?", "I want to link to my card card with you, how?", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "Top-up is loaded into the card and no update.", "Why did I only get $20 when I asked for $100?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Have a payment that I haven't done.", "pos": "There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "neg": ["I'm not happy with service and would like to delete this account.", "Where is the refund on my statement?", "Why was an extra charge added when I used my card?", "i havent got my card", "I don't think my transfer wen through. Why?", "How recent do my documents need to be for verification?", "Does this app exchange currencies?", "I have trouble proving my identity.", "Is there a fee that comes with transfers?", "Are there ATM fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment that is not mine in the App.", "pos": "I'm not recognizing the card payment.", "neg": ["new customer and filling gas for the first time today, not working,", "Why was I charged for getting cash?", "I need to get a disposable virtual card?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "My currency rate is inaccurate.", "I need to refund my item, can you please help?", "What is the status of my top up?", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "This card is accepted by what businesses?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my statement contains an unknown payment", "pos": "why do I have an unknown payment?", "neg": ["I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "I have to verify my source of funds.", "can I use it all over the world?", "Do I need to do something to get a new card once it expires?", "My top up isn't in my wallet.", "Which currencies do you work with?", "I can't see a refund for a return I completed recently.", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "The app is not able to realize that it is me.", "How much is ok for me to top up with?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "pos": "There is a record of payment I never submitted on the app.", "neg": ["Is there a charge for getting my money?", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Why can't I take $100 out", "When do i get charged a fee for using the card?", "My money I had was gone and I could not get gas!", "I'm still waiting on a payment", "I purchases several items today. Why are they still showing pending?", "Why is identity verification required?", "Is it possible to go ahead and log in, although I have not been confirmed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't make this payment!", "pos": "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "neg": ["There are automatic debits on my account that I did not make.", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "Where can I edit personal details?", "my google pay seems to be acting up.", "Do I have a Visa card as an option?", "Can you tell me how to locate my PIN?", "I bought something abroad and the exchange rate applied is wrong", "What do I have to do to activate my card?", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "Are there any hidden limit on the auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "pos": "I'm checking the app and I see a payment that's not mine.", "neg": ["What are the restrictions of the disposable cards?", "When can I expect my refund?", "Explain top-up cancellation", "are transfers to a beneficiary possible", "Why did the funds not transfer to another recipient?", "My refund has not arrived, and I am unsure why. Who do I contact?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Where do I go to change my account details?", "I have young kids. Can they use this service?", "i would like to top up with check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "pos": "I have a card payment I didn't make", "neg": ["Will the PIN come separately?", "is it free to add money to my card", "Why are you keeping my money from me by declining my card? What is going on?", "How do I see my source of funds?", "Will it take more than 3 days for my transfer to reach my account?", "For some reason my card payment hasn't worked. what can I do to look into that?", "I need to know what these extra charges are on my statement?", "Delete all of my account information and my account right now.", "When shipped to the US how long is delivery time?", "Its been 3 days, How long will my transfer take to get to my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "pos": "I didn't make this payment and it's on my app", "neg": ["I have transferred some money but the balance hasn't changed", "My card payment was cancelled.  Why?", "I forgot what my pin number is and now am blocked can you help me get in?", "My card has been stolen what do I do?", "Does this app exchange currencies?", "I haven't received money from a transfer?", "The ATM did not give me as much cash as I requested.", "I got cash and the exchange rate should have been different than it ended up being.", "What could the reason be that my payment card was declined?", "What fee will be charged for exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment in the app I don't recognize.", "pos": "I don't recognize a charge on my statement.", "neg": ["Do I have to use a bank approved ATM to withdraw money?", "Why isn't my pending transfer finished?", "How old do you need to be to use the banks services?", "I need assistance with activating my new card.", "Why haven't I received a refund yet?", "Is there a charge for getting more cards?", "My billing address changed and I need to update my information.", "How long will my transaction take?", "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "is there a fee for swift transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a card payment I'm not familiar with.", "pos": "Payment I did not make.", "neg": ["Um, my top up didn't work", "Is there a way to lookup where funds came from?", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "How long do I need to wait to see an update after I make a bank transfer?", "Can I get a few more physical cards?", "What are the steps to finishing up with this account?", "Can I get a new card in China?", "I'm confused ass to why my contactless is not working.", "Why won't my virtual card work?", "Can I choose my card scheme?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm worried that my card has been compromised because I see a payment that I didn't make.", "pos": "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "neg": ["How can I exchange to EUR?", "There is no way for me to prove my identity.", "I want a backup second card. Is this possible?", "I must make several disposable cards every day.", "What do I need to do to correct this failed transfer?", "how much is it to exchange currency", "How do you Top Up on the apple watch?", "I don't know my password", "What is the max I can top up?", "Why was a fee changed for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an uknown charge showing on my account?", "pos": "I didn't make a payment that shows in my app.", "neg": ["Why was a fee added to my bill when I used my card?", "Will there be a fee to receive a physical card?", "I don't understand why there is an extra €1 fee in my statement.", "Tell me how I can verify a card top-up.", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "why hasn't my cash arrived yet from my cheque?!", "There is a Direct Debit that looks suspicious.", "Why is my withdrawl to cash still pending?", "Your service is bad.  Close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a card payment that I don't recognize. What should I do?", "pos": "In the App I see a payment that is not mine.", "neg": ["Are there charges for cash withdrawals?", "I would like to get both a Visa and MasterCard?", "What can I do with a disposable virtual card?", "Is there a specific date it can be delivered by?", "What happens when my card expires?", "how many days processing new card?", "Is USD free to top up with a US card?", "My statement contained a one pound extra fee", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "Why have I been charged a small fee to use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "pos": "I think there's a purchase at a store that I didn't go to.", "neg": ["What do I need to know about topping up?", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "I don't understand what a disposable virtual card is, can you help?", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "With my new card, how may I activate it?", "How can I check to see where my funds come from?", "What are the steps to get my card back that was kept by the ATM?", "I noticed an extra fee when I paid with my card.", "I found my old card. Can I link it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't do a payment and I have it now.", "pos": "There is an unauthorized payment in my statement.", "neg": ["Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "I shouldn't be charged any fee for transferring .", "What do I do to unblock my PIN?", "Where do I order additional cards?", "Can cash be used in physical locations to top up?", "I can't see a transfer to my account I made.", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "To deliver to the US, how long will it take?", "I tried to do a transfer and it's saying it declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "pos": "There is  a charge I don't recognize.", "neg": ["There is an unexplained $1 charge on my statement, can you please explain this to me?", "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "I need to hold money, what currencies can I use?", "where can I change my address?", "Am I the only one who can top-up my account?", "My transfer didn't complete. Why can't I access funds?", "When I attempted to make a transfer, it failed.", "Why is my money not in my account. I have already sent it out.", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i didnt do this charge", "pos": "It is listed in my app that I made a payment which I did not actually make", "neg": ["please delete account", "Why have I received a rebate for my payment after a week?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "How do I top up by cheque?", "Can I change my PIN online?", "I need to add money to my account. Can I do so via bank transfer?", "Help me unblock my account.  I entered the PIN wrong too many times.", "My card payment might have been reverted.", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "I was told I would be getting a refund but I have yet to see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment in my statement that is off", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["What are the reasons for my beneficiary not being allowed?", "i am express delivering my card to the us, how long will that take", "Is there a charge for transfers?", "What does it mean when a transfer is \"pending\"?", "something is wrong with my exchange rate charge", "The exchange rate applied was incorrect when I was traveling outside the country.", "How can I lookup the source for my available money?", "What is the current exchange fee?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "Please explain why my payment was declined? I thought everything was good."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement has a payment that I do not recall making", "pos": "I've never been to that store.  That's a fraudulent charge.", "neg": ["what countries can i use my card in", "how long should I expect to wait for my card to arrive?", "How can I change USD to GBP?", "What ATMs use this card?", "My top-up has been reverted and I would like to know why.", "Is it possible to transfer money to my credit card?", "How do I go about verifying the top-up card?", "why couldn't I use my card at a store?", "I'm interested in learning more about disposable virtual cards.", "What do I do to link my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a card payment I didn't make", "pos": "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "neg": ["What does the decline message mean", "My app says I made a withdrawal, but I didn't.", "Is there a few for exchanging foreign currencies?", "An ATM machine didn't give me back my card.", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "I tried to get gas but my money was gone!", "If I want to select a new PIN what do I do?", "What's the procedure for canceling a purchase?", "i used a check check yesterday to balance my account and it isn't showing up?", "Do you charge extra for topping up with a debit or credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help.  There is a payment in the app that isn't mine.", "pos": "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "neg": ["My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "Can I get money out of any machine?", "Asked for $100 but only got $20. Why would this happen?", "Why isn't my refund on my statement?", "Can I order a new card with the app?", "Why is my payment in pending status?", "My payment is in the app but hasn't gone through yet", "I might have been charged on my debit statement by fraud.", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "I cannot see a refund in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "pos": "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "neg": ["Where did this extra €1 fee on my statement come from?", "What should I do if I can't use my card?", "Why does my statement show an extra fee?", "When do i activate auto top-up?", "Is the top-up amount unlimited?", "There is a debit paymet that I don't recognize.", "How is the current exchange rate?", "Can i receive transfers from my employer to this account?", "I would like to cancel a purchase.", "i asked for 100 only got 80"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know where this charge is coming from?", "pos": "I'm noticing a payment/purchase at a company that I don't recognise.", "neg": ["What do I have to do to change my pin?", "There is a direct debit payment that I did not make.", "I added money through a bank transfer and it is not showing in my balance.", "I'm sure I have enough money so why didn't the store accept my card?", "Why is it showing that my account has been charged a dollar that is showing as pending?", "How old must I be to open an account?", "Help me activate my new card.", "Who can I speak with regarding a lost card?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "Someone else made a Direct Debit transaction on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know if I made this payment on my card.", "pos": "There is a strange payment on my card and I don't know what to do.", "neg": ["I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Help!  In the app there is a direct debit that I don't remember.", "Is there a way to undo a transaction?", "Is there a reason my payments are pending?", "I had a problem with my card payment, can you help?", "I can't recognise this Direct Debit payment.", "I have a transfer that is pending.", "I thought you guys offered free transfers. Why was I charged?", "I deposited cash this morning, but it is not yet available.", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment done with my card which i definitely did not do.Never seen that name before.", "pos": "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "neg": ["I can't use the app because I got mugged yesterday and they took everything. Please help.", "There is a strange charge on my debit statement", "I have trouble proving my identity.", "It won't let me activate my card.", "The cast deposit from a week ago still is not in my account. Why?", "What transfer methods do you accept?", "I want to use auto top-up. Is there a limit?", "Could google pay and top up be together?", "Help!  What should I do?  My phone was stolen yesterday.", "Why didn't my transfer to a beneficiary happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where is my unknown payment from?", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["I am not able to verify my id. Why?", "Are there any charges for receiving money?", "I have young kids. Can they use this service?", "My identity hasn't been verified.  Can I use my account?", "What currencies do you accept for adding money?", "I need to order a new card as my other one was stolen.", "How can I verify my source of funds?", "Why did I get charged a fee for transferring money?", "Why is my PIN blocked?", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "pos": "Hi something is going on with the app.  I see some payments I didn't make?", "neg": ["What is the charge for paying with my card?", "How would I top up with a cheque?", "Why is there a direct debit fee in the App when I didn't do it?", "My transfer was declined. Why did this happen?", "Why is my disposable card not working?", "What is the procedure for depositing a virtual card", "Why are my withdrawals suddenly being declined?", "Would I be able to get a second card?", "I am trying to revert a transcation I did this morning", "Are these cards available in europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see an unfamiliar payment on my statement.", "pos": "I did not do this payment", "neg": ["I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "I deposited cash this morning, but it is not yet available.", "If I was travelling abroad, would I be able to hold currencies in euros?", "How long does it take for money to transfer?", "On my transfer there was a \"decline\" message", "Why is a payment I made reverted back to my account?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Am I able to do a SWIFT transfer?", "What is the refund policy?", "What is the auto top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi something is going on with the app.  I see some payments I didn't make?", "pos": "I see a payment on my statement for  a place I didn't make a purchase at.", "neg": ["i put in money for vacation and its not showing. i need that money today, how long will it take", "Am I able to order a disposable virtual card?", "Someone withdrew money from my account, and it wasn't me.", "where do you find your exchange rates?", "When my card expires soon, how fast is the replacement card sent and what are the costs?", "My card got charged twice for the same thing!", "What is this $1 charge on my account?", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "How do I revert a transaction?", "can i use both visa and mastercard"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "pos": "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "neg": ["I need another card for a member of my family. Is this possible? How soon can I get one?", "My card was declined at a restaurant today and I don't know what the problem is.", "Why can't a beneficiary receive a money transfer from me?", "What businesses can I use this card with?", "I got less than what i asked for in the ATM, why?", "I am having a problem with verifying my identity.", "What steps do I need to do to delete my account?", "Why did I get charged for a withdrawal?", "Questionable transactions on my account.", "Why aren't my payment funds available to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "pos": "A payment that I didn't make appears in my app.", "neg": ["I purchased an item and the exchange rate was wrong", "How long will it take to deliver to the US?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Why was there an extra charge when I transferred money?", "Can you issue both a Visa and a Mastercard to me?", "What exchange rate is it?", "I deposited a cheque and its been days and I still haven't received the cash!!", "I've just been married and need to update my name", "My new card came in.  How do I activate?", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "pos": "Payment I did not make.", "neg": ["What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "How do I replace a card that's going to expire?", "I topped up but the app declined it", "Is it possible to top up with Google Pay?", "I added money to the card but the transaction didn't go through", "I need my PIN, where is it?", "Why was my cash withdrawal cancelled at the ATM?", "The recipient doesn't see the money transaction I made", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "Am I able to open an account for my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment that I didn't make appears in my app.", "pos": "I'm checking the app and I see a payment that's not mine.", "neg": ["the exchange rate was different than expected", "What to do if my physical card is not working?", "I'm expecting a refund but it's no where to be seen", "Why can I not get cash from the ATM?", "Why is my identity not being verified?", "Let me know what the steps for the identity checks are", "How can correct Top up with the app to work correctly?", "How soon will I get my card?", "What currencies can be exchanged in the app?", "How can I change my old pin to a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment that isn't mine on my app", "pos": "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "neg": ["Why has my beneficiary been denied?", "Can you explain your refund policy, please?", "Why is my identity not verified?", "Can you tell me how to get my card on the app?", "How can I set a new pin.", "Why can't I see my funds after I topped up?", "Tell me why my transfer is pending.", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "I have the cash already, my account still shows up as pending.  How can my account be still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just looked over my statement and I don't recognize the name of a card payment.", "pos": "I don't recognize a charge on my statement.", "neg": ["Which countries does your service work in?", "My card is broken", "Can I exchange USD for GBP in your app?", "I was not able to receive the correct amount of cash.", "Why won't cash come out of the ATM?", "i accidentally entered in my retailers information, what should i do next", "Can it be delivered on a certain date?", "can i get a card if I live in the usa?", "i have yet to get my pin", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a record of payment I never submitted on the app.", "pos": "They is a payment I don't recognize on my statement.", "neg": ["I did not get enough cash", "Why did I get charged one pound seemingly randomly?", "i asked for 100 only got 80", "When will I receive a transfer from europe?", "Please explain to me the process of getting a virtual card.", "Where is my cash deposit in my balance?", "Can I top off with a debit card?", "I don't see a money transfer yet", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "I have zero dollars in my account. Can I submit additional funds via bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "pos": "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "neg": ["Can I use this all over the world?", "Are there limits as to where my card will be accepted?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "Do I get charged if I am receiving money?", "i cannot find my card PIN", "I believe my top up has failed", "I'm unable to verify my identity", "How do you determine your exchange rates?", "My salary is deposited in GBP. Do I need to choose the currency?", "I don't understand why I was charged an additional fee for this service. Can you clarify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment on my statement is wrong.", "pos": "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "neg": ["Can I use a disposable virtual card for any purchase?", "How do I get Top Up to work in Apple Pay?", "I need to order a new card as my other one was stolen.", "I need several disposable cards made per day.", "How old does one need to be?", "This fee shouldn't be there after I paid with a card.", "Can I call to get my card activated?", "Which documents do I need for this identity check?", "I am trying to complete a transfer but I keep getting an error message.", "Would I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is showing a payment I never made.", "pos": "A payment shows up on the app that I never made.", "neg": ["How and where can I find the identity checks?", "What are the restrictions on the virtual cards?", "I would like to get additional physical cards at this time", "I made a payment and it was reverted and wanted to know why?", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "my phone was taken yesterday, what should I do about my account?", "Can I choose my card scheme?", "I am planning activating my card was it possible?", "I couldn't make a transfer because it was declined", "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't make a payment that shows in my app.", "pos": "Why is this payment on my app", "neg": ["What should I do if my card doesn't work?", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "I don't have a PIN at this point.", "The card PIN is not visible anywhere?", "It won't let me verify my identity.", "What about a auto top-up?", "I can't get my card out of the ATM, what should I do now?", "I can't add any more money.", "How long does it take for a new purchase to stop being considered pending?", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "pos": "Payment I did not make.", "neg": ["I thought you guys offered free transfers. Why was I charged?", "I want to top up my account. Can I do it with Google Pay?", "Why did my top-up not work?", "How do the foreign exchange rates work?", "Why do you need all these details about my identity?", "I made a cash withdrawl and there is a charge.  What is this?", "who do I talk to, to cancel a transfer?", "I have transactions that I don't recognize - I think someone is using my card.", "I've got to have one of those virtual cards.", "I withdrew some cash, when is it going to show?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "pos": "I think there's a purchase at a store that I didn't go to.", "neg": ["Is there a fee for sending out more cards?", "What type of ID do you accept?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "I need to know how much it costs to transfer funds.", "Why hasn't my transaction completed?", "my friend has not got the money I sent last week.", "What needs to be provided for identity verification?", "I need to find out why my pending payment hasn't gone through.", "My virtual card isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "pos": "I've never been to that store.  That's a fraudulent charge.", "neg": ["I need help- I got mugged yesterday and they took everything so I can't use the app.", "What is the disposable card for?", "Can I change my PIN without being physically present?", "Is the fee with my cash withdrawal a mistake?", "Help me close my account.", "I messed up and made a transaction using the wrong account.", "How can I verify the top-up card?", "My card is showing the same transaction over and over again.", "This stupid system is not letting me prove my identity.", "Can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've never been to that store.  That's a fraudulent charge.", "pos": "There is an odd payment in my statement", "neg": ["I deposited a cheque with some money, but the balance hasn't changed.", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "Where did the money I deposit go??", "Why won't you take my transfer, I keep getting an error message.", "How do I get a card in the EU?", "How about disposable virtual cards?", "How long will it take for the cash I deposited this morning to show up?", "The wrong exchange rate was used when I purchased an item.", "I'm not sure where my phone is.  Can someone else use the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a strange payment in my account.", "pos": "Why is there a payment I didn't do in my app?", "neg": ["I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "My card won't let me withdraw money.", "why do i have a failed transfer", "I want to start using my card, how do I activate it?", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "what documentation do I need for the identity check?", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "how to change name on account", "How can I make my card ready to use?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a strange payment on my card and I don't know what to do.", "pos": "There's a payment with my card that I didn't perform. I don't know that name shown.", "neg": ["I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "I was getting cash and the card got stuck inside", "How long do transfers from Europe take?", "Why am I charged a fee when using my debit or credit card?", "Will my pin number be sent with my card?", "What do I do if I have exceeded all my PIN tries?", "I need a single use card for shopping online", "Is there a reason I was charged an extra fee for using the ATM?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "At what cash machines can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "pos": "I'm checking the app and I see a payment that's not mine.", "neg": ["What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "I made an online purchase and the order has not shown up. Give me my money back.", "What is needed for my daughter to open an account?", "I might be paranoid, but someone may be using my card.", "Do i have to wait to get the pin or can i set up a pin", "I tired to get cash in the ATM but it was cancelled", "Instruct me how to reset the passcode.", "My cash transaction isn't showing on my account", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Why was my cash withdrawal given the wrong exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing in the App a payment that its not mine", "pos": "How do I find out how or where this transaction on my account came from?", "neg": ["I don't see my top up in my wallet.", "How can I cancel a transfer I made", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "Explain the card PIN to me.", "I bought an item and now I want a refund.", "How long does it take for money to transfer as my balance hasn't been updated", "I transferred money but the balance hasn't changed.", "What factors effect the exchange rate?", "My card failed to work when I was shopping in a store", "how many uses are the disposable cards good for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a card payment with a name I don't recognize", "pos": "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "neg": ["Help my activate my card.", "Can I convert money into different currencies?", "Looking at my statement I see that I was double charged for a payment I made.", "At what age can a person open an account?", "Where will I get my card?", "I believe my card has been compromised as there are funds showing that I did not receive.", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "What do you use disposable cards on?", "What do you use to figure out the exchange rate for the card?", "Someone else used my card to withdraw cash from an ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "pos": "i dont recognize a charge on my card", "neg": ["I deposited a cheque, but the balance hasn't changed yet.", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "How do I change my pin while traveling?", "Are there charges for cash withdrawals?", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "Do cash withdrawals cost anything?", "How do i receive a physical card?", "Can i receive transfers from my employer this way?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "I cannot tell what my top up currently is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app shows a payment I didn't make", "pos": "I'm noticing a payment/purchase at a company that I don't recognise.", "neg": ["I got some items this morning but the payment says pending", "I usually don't get charged for transfers, why was I this month?", "Where is my PIN?", "Is there a charge for a physical card?", "I want to close my account & I will never do business with you again.", "Why isn't my balance reflecting a transfer I did?", "Why did my transfer not work, it says it was declined?", "Which cards are accepted for topping up?", "How come there is an extra fee on my statement?", "Can you make exchanges with the EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a payment on my statement for  a place I didn't make a purchase at.", "pos": "It is listed in my app that I made a payment which I did not actually make", "neg": ["Why wouldn't my withdrawal go through?", "I want to top up my account with a cheque", "Help me get the virtual card working.", "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "Is there a charge for getting cash?", "I don't know my PIN, how can I find that out?", "how come my transfer declined", "What do I need to do to verify my funds?", "Do you know the reason why my card payment was declined?", "Where can i find the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there's a purchase at a store that I didn't go to.", "pos": "There's a card payment I didn't make", "neg": ["Was I charged more than I should of been for a currency exchange?", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "Why is there a direct debit payment on my statement that I didn't do?", "How do i cancel a charge?", "My payment was stopped", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "Why did the cash deposit not show up in my account?", "Why am I charged whenever I withdraw cash?", "Can I see where my money is being transferred from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment in my account was made by someone I don't know", "pos": "I don't recognize a purchase that was made with my card.", "neg": ["The app does not know it is me.", "need to know where money comes from", "Is this app capable of exchanging currencies?", "What types of top-up methods do you accept?", "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "Why can I not make a transfer?", "Why didn't my transfer get to the recipient?", "My card needs to be activated.", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "Is there a reason why top-up needs verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm checking the app and I see a payment that's not mine.", "pos": "I have an odd payment in my statement", "neg": ["Do you have an option for auto top up?", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "Can I change my pin number at a cash machine?", "I bought something in another country but the exchange rate is wrong", "There is a withdrawal waiting.", "Why am I charged whenever I withdraw cash?", "What's the transfer time from Europe?", "What forms of payment do you accept?", "Where do I go to order my card?", "I tried to transfer but it was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't make this payment and it's on my app", "pos": "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "neg": ["I did not receive the correct amount for the exchange rate.", "What's wrong with my ID? I can't verify it.", "If I was travelling abroad, would I be able to hold currencies in euros?", "Why is my identification required?", "why couldn't I use my card at a store?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "Do I have to use bank approved ATM's", "My ATM card isn't working for a withdrawl", "I entered the correct pin but I still couldnt get funds.", "How long does it take for a new card to ship?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do I have an unknown payment?", "pos": "I'm using the app and I noticed a payment that I didn't make.", "neg": ["Where do you deliver cards to?", "Can I get an actual card", "Can I electronically transfer funds into my account from my American Express?", "How do I find my PIN?", "My money transfer hasn't appeared yet.", "How can I change my password?", "Will I be charged a fee for a SEPA transfer?", "How do I get my card active?", "What reasons would cause my card payment to be cancelled?", "My ATM withdrawal was cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "pos": "There is a strange card payment I don't recognise.", "neg": ["I transferred money to my account but it is not showing.", "When will my transfer move from pending to confirmed?", "can i go into my app to find my pin", "How do I link the new card that I just got from you guys?", "Some cash shows up on my app.", "What is the length of a transaction completion?", "how to i go about getting my virtual card", "I think my account has been hacked there are charges on there I don't recognize.", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "Will my pin number be sent with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "pos": "What is this card payment, I do not recognize it.", "neg": ["Does it cost anything to top up?", "My actual card isn't functioning.", "How can I transfer money between accounts?", "Are there going to be fees from adding money with an international card?", "Why did you cancel my card payment?", "My transaction is on the wrong account.", "Why is my transfer still pending?", "I prefer to get a Mastercard.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "My cash withdrawal isnt showing on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "They is a payment I don't recognize on my statement.", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["I have questions about how to transfer money to my account.", "I need my card to be delivered fast", "How do I add a card on to the app?", "If I top up by transfer, am I going to be charged?", "My refund isn't showing up", "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "How do you find the exchange rate?", "Did a card payment that I made get cancelled?", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "How long will it take my card to get here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "pos": "There is a strange card payment I don't recognise.", "neg": ["Which countries are you in?", "Why won't my virtual card work?", "I want a mastercard", "I received my new card.  Where is it in the app?", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "I have a missing refund", "How much does currency exchange cost?", "How many cards can I have?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "How can I exchange GBP for AUD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "pos": "I didn't make a payment at this business.", "neg": ["My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "How do I get my card to work?", "Am I charged for receiving money?", "I need help proving that this is really me and to verify my identity.", "How can I find your exchange rates?", "How do I make a currency exchange?", "I paid with my card and got charged an extra fee, what's up with that?", "Is there a way to view the history on where my funds came from?", "Why am I seeing a fee for transferring money?", "Is there a cost to receive money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?", "pos": "How do I find out how or where this transaction on my account came from?", "neg": ["I purchases several items today. Why are they still showing pending?", "Do you have a limit for someone's age?", "Does it cost me to add cash?", "Is there a limit to auto top?", "Can I top-up any amount I wish on any given day?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "Help! I need to transfer something to China.", "Your exchange rates come from where?", "the balance has not changed, but I have deposited some money", "How do I exchange AUD for GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Payment I did not make.", "pos": "I don't recognize a purchase that was made with my card.", "neg": ["I need to verify the source of funds.", "I made a payment but it's still pending", "Is there a reason that my transfer failed?", "Why was my transfer stopped ?", "Hey, I have my card, how do I get it to show in the app?", "In a month, my card will reach its expiration date, am I required to request the next card?", "I was charged multiple times for one transaction.", "Why hasn't my cash arrived from a deposited check?", "I was blocked by using the wrong pin too many times, can you help me?", "I got charged a fee for transferring money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw a payment come out of my account for a merchant I don't remember.", "pos": "There's a payment with my card that I didn't perform. I don't know that name shown.", "neg": ["I think someone stole money from my card", "Can you give me the restrictions of the disposable cards?", "Will the transfer show up in my account soon?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "How long is the transfer?", "I have a transfer that is still pending.", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "There's a possibility that my card was compromised.", "Can I use American express with apple pay? Why does it make my top up not work?", "When will it get delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think I made this transaction on my statement", "pos": "I'm noticing a payment/purchase at a company that I don't recognise.", "neg": ["exchanging currencies costs what?", "How much to exchange currencies?", "Do you have an age requirement when opening an account with your service?", "People are using my debit card - help!", "Can you unblock my account?  I entered the PIN wrong.", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "I'm waiting for my transaction to complete.", "I have an unknown debit charge in my statement, why?", "I need to stop a transaction that I made.", "I have no idea why there is a dollar that has been charged to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "pos": "There has been a payment  in the App that has not be done by me.", "neg": ["How can I look at where my available cash is coming from?", "I had a decline on my card. Why?", "Why has my card been charged an extra pound?", "I got my American Express in Apple Pay, why is top up not working in my country?", "I've got to have one of those virtual cards.", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "My balance doesn't show my deposit.", "Why hasn't my card payment cleared yet?", "I live in the UK. Can I get a card?", "I no longer need AUD, I need GBP instead, how can I make this happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["Can I get support?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "Why is it I am charged an extra fee when I use the ATM?", "How much does it cost for additional cards?", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "Can you make exchanges using the EUR?", "I am confused why there is cash I did not accept in my account", "Will I be charged for a top off transfer?", "I didn't know there was a charge for tranferring. What is the charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is this payment on my app", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["I'm still waiting for my top-up to go through", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "What do I do with my \"decline\" message on a transfer?", "Where can I use this card?", "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "Do you do business in the EU?", "When can I expect to receive my card?", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "Am I charged more for using the ATM?", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the App I see a payment that is not mine.", "pos": "How do I find out how or where this transaction on my account came from?", "neg": ["Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "In regards to my card payment, the exchange rate is incorrect.", "Can I transfer money to my card via bank-transfer?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "Can I use my card at an ATM?", "Please tell me how to edit my personal details.", "I can't find how to top up my account with a check.  Where is that?", "I transferred some money recently and saw a fee on my account, what's that for?", "Why was my request for cash declined?", "Can I set it up to add money every few days automatically while I am traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["Is there a limit on how many times I can use a disposable card?", "how much for topping up by card?", "My transfer into my account isn't showing up.", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "Why is my PIN blocked?", "Where can I use my Mastercard?", "The exchange rate for my electronic payment is incorrect.", "Can you tell me where my readily available cash has come from?", "I blocked my card by mistake, how do I unblock it?", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not do this payment", "pos": "There is  a charge I don't recognize.", "neg": ["How many times can I auto top-up?", "When exchanging currencies, is there an extra fee?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "My beneficiary didn't receive my transfer", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "Is there a charge to use a Top up card in the US?", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "My phone has been stolen.  How can I make sure no one uses my account from it?", "need to exchange currencies"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i dont recognize a charge on my card", "pos": "One of my card payments, I don't recognise the name of the merchant.", "neg": ["Seems like my top-up has been cancelled", "When can I expect my refund?", "What are the steps for my friend to send me money?", "What should I do if my passcode won't work?", "Do you support all countries?", "I can't find any option to top up with a cheque?", "What do I do to verify my source of funds?", "What can I expect at card expiration?", "Where is the cash I deposited?", "On my disposable card, is there a transaction limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm noticing a payment/purchase at a company that I don't recognise.", "pos": "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "neg": ["Do the disposable cards have restrictions?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "What do I do to activate?", "Why am i being charged for withdrawing cash funds?", "I've been waiting for a refund where is it?", "I want to top up my account. Can I do it with Google Pay?", "Do I pay a fee for SEPA transfers?", "Is there a way to top-up when it reaches a certain balance?", "My card data has been exposed.", "i put money on my card and i dont see it on the balance"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There has been a payment  in the App that has not be done by me.", "pos": "There is  a charge I don't recognize.", "neg": ["What kind of costs are involved for exchanging currency?", "What is the age requirement?", "The exchange rate for my cash withdrawal was incorrect", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "I don't see my card anywhere in the app.", "Why is the exchange rate wrong for my cash withdrawal?", "What kind of cards are supported?  What currency?", "What do I need to see my source of money?", "Why does the same transaction appear multiple times?", "Do I get a real card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not recognise this card payment.", "pos": "There's a payment with my card that I didn't perform. I don't know that name shown.", "neg": ["hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "Can you tell me whats going on with my card it seems to be not working?", "I deposited some money, but the balance has not changed.", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "Why did I get charged a fee for my transfer?", "How do I get my card active?", "How do I sign up for a card if I'm in America?", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "Do I have a $1 extra fee on the statement?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not recognise the card payment.", "pos": "There is an unauthorized payment in my statement.", "neg": ["Is there an allowance on cards?", "Where can I have a new bank card sent to China?", "Is there a reason for my top up to be cancelled?", "Was there a way for me to get tracking for that?", "Can I get a refund?", "When will I have access to my pin number?", "Could I get a MasterCard and Visa from you?", "I might need to exchange between USD and GBP, is this possible with your app?", "Why is verification for my identity needed?", "I want to activate my card, how do I do it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment I don't recognize", "pos": "There is an odd payment in my statement", "neg": ["I transferred money from the US, How long does it take?", "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "Can I set up to my account to automatically top up?", "My card is broken", "The exchange rate for foreign ATM currency is wrong.", "Help! I think someone has made a cash withdrawal with my card!", "why can't my beneficiary make transactions?", "My new card needs activating.", "Can I revive a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "One of my card payments, I don't recognise the name of the merchant.", "pos": "I'm using the app and I noticed a payment that I didn't make.", "neg": ["I could not access my money at the ATM", "Visa or Mastercard?", "Why won't my top up work", "Need a new card, mine is expiring.", "Can you help me with proving my identity?", "I'd like like to know where I can order a virtual card?", "I did a payment but it was reverted by the app", "I returned an item but don't see it on my account?", "I have the funds, why can I not use my top-up?", "Why is this beneficiary being rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm using the app and I noticed a payment that I didn't make.", "pos": "Why is there a payment I didn't do in my app?", "neg": ["What do I have to do to prove my identity?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "How do I close my account?", "How come there is an extra fee on my statement?", "how to get a new card in china", "Where can I check to see where the money in my account came from?", "my atm transaction was wrong", "What forms of ID should I use for verification?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "My topup got reverted. Please let me know if there is any issue in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this card payment, I do not recognize it.", "pos": "There is a strange card payment I don't recognise.", "neg": ["Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?", "Do you know how I can verify that I did a top-up to my card?", "How long should I wait for top up go go through ?", "How long is a delivery to the US?", "why would a merchant refuse a payment", "Where is the card I ordered 2 weeks ago?", "I was checking my statement and I think one of my card payments has reverted", "What information do I need to gather in order to activate my card?", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an odd payment in my statement", "pos": "I don't recognize a charge on my statement.", "neg": ["Why has transferring money resulted in a charge?", "Do you accept cash?", "Why did I not get the amount of money I requested?", "My cash deposit isn't in my account. What happened?", "Is there a limit for top ups?", "why would a merchant refuse a payment", "How do I get a card in the EU?", "I would like my money back for an item I purchased", "Please help me unblock my pin which I put the wrong one too many times.", "Why do I see an extra €1 charge on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is  a charge I don't recognize.", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["Where are cards available to order?", "I lost the code and can not get into the app. Help!", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Will the card be a Mastercard or a Visa?", "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "which identity details are required", "What is my password?", "How long should it take for my top-up to finish? I've been waiting a while.", "How do i receive a physical card?", "Why hasn't my return cleared my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment with my card that I didn't perform. I don't know that name shown.", "pos": "I didn't make a payment at this business.", "neg": ["What is the process for unlocking the pin?", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "Why did my top-up fail?", "Why was I charged this extra fee while doing a transfer?", "I got a strange cash withdrawal in my statement", "I already have a card and want to link it", "Why did you guys charge me an extra €1?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "Can I use the apple watch to make a top-up?", "A direct debit payment I didn't do shows in my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an odd payment in my statement", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["Can you explain why my transfer was unsuccessful?", "The exchange rate was wrong in the foreign country I got cash in.", "Why is top up not working for my apple pay app", "Please tell me how disposable virtual cards work?", "I made a check deposit but the cash hasn't arrived in my account yet.", "Can you help me activate my card", "Do you deal with EUR?", "How do I use a card to top up?", "Why  am I being told this  transfer will not  go thru", "My account says I have a pending transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a payment I didn't do in my app?", "pos": "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "neg": ["How do I edit my personal details?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "the exchange rate was different than expected", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "What are age requirements for opening an account?", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "My card is about to expire.  How do I get a new card?", "I want a new card", "There is unexpected money in my account.", "My payment was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not recognizing the card payment.", "pos": "I didn't make a payment at this business.", "neg": ["I'd like to order another card", "What number of transactions can i do with one disposable card?", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "I believe my exchange rate is incorrect", "I am trying to find out how to exchange currency X with currency Y.", "My card wants to be topped what do you guys support?", "Why would the app show a withdrawal that I did not make?", "The exchange rate is incorrect for my payment.", "There is a direct debit transaction that I did not authorize", "A duplicated payment was made for something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I see a payment in the app that I don't recognize, what should I do?", "pos": "I don't recognize a charge on my statement.", "neg": ["How can I make my card ready to use?", "I punched in the wrong pin too many times and I'm locked out.", "How much does it cost to top up a US-issued card?", "I am unsuccessfully trying to make a transfer can you help?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "How can I change my PIN?  Help.", "What steps do I have to take to change my PIN?", "I made a cash deposit to my account but it is not there", "Rates were applied wrong while using foreign currency at an ATM.", "Can you explain to me the way to verify my top up has gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an unauthorized payment in my statement.", "pos": "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "neg": ["I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "Since I just got married I need to change my name.", "I need to change my name, since i just got married", "I did not get the right amount of cash from the ATM.", "How would I use a disposable card?", "If I live outside of the UK am I still eligible for a card?", "Could not complete transfer, states 'declined'", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "Can I already use my account although the identity verification has not passed yet?", "I asked for more cash than what was received"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize a purchase that was made with my card.", "pos": "A payment shows up on the app that I never made.", "neg": ["What type of fiat currencies do you support?", "How do I activate and link my new card?", "I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?", "What do I do to verify my source of funds?", "My PIN was blocked.", "There was an extra fee on my account when I got cash.", "Will there be any fees for top ups?", "The ATM didn't give me what I asked for but my balance says it did", "I've obtained the card, how do I enable it on the app?", "Where can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize a charge on my statement.", "pos": "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "neg": ["Can I use my account without verifying identity?", "How long does the \"pending\" period of a transfer take?", "I think I was double charged", "I sent a payment, but the person I sent it to says they don't have it", "I forgot my PIN number.", "I transferred some cash and it has not arrived yet.", "my cash balance less than what I thought", "What limits are there on the virtual cards?", "I had everything lined up to make a transfer, and then it rejected it.", "Why is it important to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["What currency can I use to pay for a top up?", "how do I ask for a physical card?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "What is my identification used for?", "I'd like to apply for a Visa Card.", "I would like to change my name after marriage.", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "How do I go forth on transferring a sum of money from one account to another?", "I am not able to see the card PIN anywhere?", "My payment has not been accepted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a card payment I didn't make", "pos": "There is a strange card payment I don't recognise.", "neg": ["Why did I get less from the ATM?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.", "Can you tell me the cost of a transfer?", "Why isn't my refund shown on my statement?", "Which fiat currencies can I use through this app?", "The app has rejected my top up.", "Why am i being charged for withdrawing cash funds?", "My top up hasn't gone through yet, why?", "How do I go about topping up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It is listed in my app that I made a payment which I did not actually make", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["I would like to cancel my previous purchase.", "What is the delivery time for US?", "Why do you need verification for my identity?", "How do I modify my details?", "How old can one use your service?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "How many transactions can I do with a disposable card?", "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "pos": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "neg": ["How much are the fees for adding funds using an international card?", "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "I need an ATM right now!", "A fee that shouldn't be there is there after using my card!", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "atm refused to give me money", "Which atms allow me to change my pin?", "I lost my card and need a new one, will it cost me?", "Has my card been lost in delivery?", "Still waiting for transfer to be completed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a strange card payment I don't recognise.", "pos": "A payment shows up on the app that I never made.", "neg": ["Why isn't my refund on my statement?", "do i have to talk to someone to close an account or can i in the app", "I have a pending transaction", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "I have a fee and I don't know why", "Why hasn't my payment shown up yet?", "The wrong exchange rate was applied to me while pulling out cash.", "How can I lookup the source for my available money?", "I don't have the device I used to log onto the platform so I can't access it.", "How do I track the card you sent me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't make a payment at this business.", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "Can I use your services without access to the app?", "Do you know when the withdrawal will show?", "Which foreign currencies can I get transferred into my account?", "How can I convert currencies?", "I can't get google pay to work right.", "How do I delete my account now", "I am yet to receive the money in my account how long will this take?", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "I would like open a second card for my daughter, how can you assist me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "pos": "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "neg": ["Can I change my PIN if I want to?", "Is there a top up fee?", "I only have one other credit card from the US. Do you accept that?", "What country's money can I hold currency in?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "I have received my American express in apple play, looks like top up has an issue, please help?", "i have tried everything to complete a transfer but can't, what should i do next", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "When will the money be made available in my account?", "What is the maximum transactions I can use on a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find out how or where this transaction on my account came from?", "pos": "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "neg": ["Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "What currencies does google pay top up accept?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "I didn't know there was a charge for tranferring. What is the charge?", "I need my card soon.", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "Report stolen card", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment shows up on the app that I never made.", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "My credit card for was not approved for a top-up transaction.  What happened?", "My PIN got blocked, help.", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "I am having a problem proving who I am", "Help, my phone was stolen, please advise!", "Does it cost me anything to top up my account via bank transfer?", "I was charge a fee that I wasn't told about", "I have received my American express in apple play, looks like top up has an issue, please help?", "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "pos": "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "neg": ["How do I know where I can use my card?", "I did not receive the correct amount for the exchange rate.", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "I would like help to revert a transaction I did this morning", "Can I change my PIN at any ATM?", "Can you tell me where my funds come from?", "why did my payment revert", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "What are the charges for topping up US card?", "Can I see the source of my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Not living in same place, need to change details", "pos": "I need to update my address.", "neg": ["Guide me on how to unblock my PIN", "from where are coming your exchange rates?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "In the app, where do I find my card PIN?", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "Why do you have the identity check", "Is my card actually working? It's the first time I tried using it", "I'm not sure how to complete the identity checks process.", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to update my demographics.", "pos": "Can someone assist me with updating my account details with changing my last name?", "neg": ["Apple pay is not accepting my American Express card, can you assist me with this problem?", "Is there a number to call to get my pin unblocked?", "why was a transfer declined", "I just checked and my payment was cancelled, why?", "The money that I have transferred hasn't arrived yet.", "I punched in the wrong pin too many times and I'm locked out.", "My card has an expiration date, will you send a new one automatically?", "My cheque is slow to cash", "Although I transferred some money, it has not as of yet, arrived.", "Why was my transfer stopped ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to alter my personal details.", "pos": "I would like to change my personal details.", "neg": ["Are there any fees if I want to add money using an international card?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Will this card work at any ATM?", "How do I get my card on the app?", "Money is not in recipients account.", "What's wrong with my ID? I can't verify it.", "What's the web address to unblock my pin?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "Someone must have found my card details as I don't recognize these transactions.", "If I exchange currency frequently, can I get a discounted rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got married and I need to change my name", "pos": "I am interested in changing my personal details.", "neg": ["There's a payment in the app I don't recognize.", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "What are the cards and currencies that you support?", "Can I get spare cards?", "I want to create a new pin.", "Is it possible to purchase more physical cards with my account?", "I received a \"declined\" message when doing a transfer", "Was my card payment reverted?", "How long does it take to prove my identity?", "Please tell me the types of currency I can hold."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a way to change name?", "pos": "Is there a way to modify my details?", "neg": ["Help me. My transfer was declined. How could this happen?", "How long do I have to wait for the transfer to be finalized?", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "I checked my statement and am being charged one pound. Where did this charge come from?", "Do you need my birthdate?", "Where can I find out how to transfer money into my account.", "There is a potentially fraudulent direct debit on my account.", "I tried withdrawing but my cash is not showing up?", "Do you offer services that hold money in different types of currency?", "Will my card work at all merchant locations?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my address ?", "pos": "Am I able to modify my account details?", "neg": ["Help! I've forgot my app passcode!", "I didn't get all the cash I asked for", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "If my card expires next month, will I need to order a new one?", "Why did it cost money to transfer funds?", "Where can i top my card for free?", "how do i set up my apple pay watch to connect to my account", "Why was I blocked from withdrawing from the ATM?", "Why can't I use this beneficiary?", "Can I add funds directly from my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to make some changes to my personal information.", "pos": "details need to be modified", "neg": ["When should I expect my card to arrive?", "What is the reason why the transfer shows as pending?", "How can I get my PIN unblocked?", "Help me delete my account.  I am not satisfied with the service.", "How many disposable  cards are available per account?", "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "Will you tell me how I am supposed to use the disposable cards?", "Can you help me get Top Up to work in the Apple Pay function?", "Can you help me process a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new email.", "pos": "I would like to change my personal details.", "neg": ["When will my money be in my account?", "After my checque or cash deposit, my balance didn't update.", "what is the time frame for transfers", "What is the minimum age limit?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "I couldn't get money from the ATM", "There is the same transaction showing more than once.", "What are the reasons for my beneficiary not being allowed?", "I've been waiting for 3 days, why is my withdrawal still pending?", "Why do i have to verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would I change my details?", "pos": "How do I change my last name?", "neg": ["What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Is it possible to do auto top up?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "Will it be possible to change from USD to GBP with this App?", "how to recover my passcode", "Can I pay with my card anywhere?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "My account balance has not updated since I deposited a cheque recently.", "Where can I activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I update my details since I moved?", "pos": "I would like to change my address.", "neg": ["It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "Tell me how to top up my account using bank transfer.", "Why won't my virtual card work?", "The ATM didn't give me what I asked for but my balance says it did", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "What should I do if I don't know my password?", "It seems I need to get information on limits for top-ups.", "How are cash withdrawals pending?", "It's requiring me to verify my identity?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I edit my details?", "pos": "I need to change my data.", "neg": ["what are the exchange rates for foreign currency ATMs", "why wont my american express work to add money", "I am not satisfied with your company.  Close my account.", "The app says I got cash from an ATM but I didn't", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "My card still hasn't been delivered", "The transfer on my account is not showing up.", "I need a quick transfer from China.  How long would that take?", "I have a payment that hasn't went through yet.", "why has a cash withdrawal charged me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change to my married name?", "pos": "need my details changed", "neg": ["Hi, would you please activate my card?", "I'd like to open an account for my kids can I do that?", "How can my friend send money to me?", "I need to withdraw money. Where can I do that?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "I cant find my card.", "I saw I was charged extra for money I withdrew?", "What is the expected delivery date of my card?", "I cannot get my card out of the ATM.", "Why was I charged an extra fee when using an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to modify my details.", "pos": "Can someone assist me with updating my account details with changing my last name?", "neg": ["Do I have to pick a creditcard brand?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "Why wont the ATM give me cash?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "My top-up hasn't gone through, what happened?", "Are there specific ATM's I can use with this card?", "I am still waiting for a transfer I did", "My card is lost!  Please help me!", "With what currencies can I add money?", "What will my exchange rate be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My marital status has change, I got to correct my name to reflect that.", "pos": "Can someone assist me with updating my account details with changing my last name?", "neg": ["How long will it take to receive my money from my transfer transaction?", "I sent money to someone but they haven't gotten it, what's going on?", "Could my daughter open an account?", "I'm checking the app and I see a payment that's not mine.", "Does it cost to add money to my card?", "Why was I charged twice for the same transaction?", "What if I type in the wrong PIN too many times?", "Why did using an ATM cause me to have an extra fee charged?", "I was charged twice.", "Someone took my card without my permission."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my contact information.", "pos": "Can you walk me through how I can edit some of my personal information?", "neg": ["I paid with my card and was charged extra", "My payment was stopped", "How do I cancel a recent transfer?", "Where are you cards supported?", "Why won't my top up go through?", "I am having trouble finding the top-up card verification code.", "What is with the need to have all my ID information?", "MY transfer has still not appeared.", "\nHow do I unblock my PIN?", "Where do you export the cards to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got married and need to change my name on the account", "pos": "How do I input a new address?", "neg": ["My preference is Mastercard.", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I would like to better understand why my pass-code is not working.", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "My card's expiration is approaching, how do I replace it.", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "A wrong amount of cash we sent to me.", "where can i deposit a check", "Where are my funds? I topped off my car but it didn't seem to complete.", "I need my purchase cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Changed details is essential, what steps do I take to do so?", "pos": "I want to change my account details.", "neg": ["I'd like to open an account for my children. How can I do that?", "When I tried to pay in a store my card din't work", "Where do I find the auto top up option?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "What are the uses for disposable cards?", "I tried activating my card and it didn't work", "I found my card! Can I link it back into the app?", "lost card found, want to put it back in app", "How old do you need to be to use the banks services?", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change details about my personal account.", "pos": "how to change name on account", "neg": ["Is there a fee for adding funds with a credit card?", "Are there any extras for exchanging currency?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "In my statement, there was an extra €1 fee", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "Why will my transfer not go through?!  Keep getting an error message.", "Is there a fee for sending additional cards?", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "I would like to track the card you sent to me.", "I see a fee that I think was charged because I paid by card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find how to change my name?", "pos": "How can I change my address?", "neg": ["How do I set up my card PIN?", "Are refunds allowed for certain items.", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I am having trouble transferring money to a beneficiery.", "Bank transfer to account did not show up, please help?", "The amount of money I pushed at the atm machine did not come out of the machine.", "I received a fee for obtaining cash, is this correct?", "Why did you revert my top-up?", "What is this extra fee that I got when I used my card to pay?", "My funds are low, can I auto top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I edit personal details?", "pos": "Can you walk me through how I can edit some of my personal information?", "neg": ["There is a potentially fraudulent direct debit on my account.", "When will I be able to see the refund", "I need a refund. This is not what i wanted.", "How much does it cost to make transfers?", "I need my virtual card", "I was not able to use the ATM to get cash", "What currencies are available for my use in holding and exchange?", "I found a transfer fee - is that correct?", "What do I need to do to cancel a transaction?", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my last name?", "pos": "I must change my address.", "neg": ["what is the word?", "I was unable to transfer money from my account.", "Can I have my card activated?", "Is there a specific date i can have it delivered?", "What should I do if my card doesn't work?", "How do I cancel a transaction?", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "Can you tell me how to get my card on the app?", "Is my card activated?", "I just received my card and I'd like to activate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I moved and would like to change my address.", "pos": "Where do I go to edit my personal details on my account?", "neg": ["I entered the pin incorrectly too many times and now it is blocked. Can you help?", "I had an unexpected fee", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "Why do we need to verify top-up?", "Can I change my PIN in Austria?", "ATM only gave me $20 instead of $100", "Visa and MasterCard, can I get them both?", "What are the top up charges for all US cards?", "Tell me about the limit for top ups.", "Why hasn't the transaction I did arrive yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a new address and need to change my old one.", "pos": "I need to add my new address now that I've moved.", "neg": ["I want to cancel a transfer I just made.", "My friend says he hasn't received my transaction", "I can't find my PIN anywhere.", "How do I use a card to top up?", "What is this cash withdrawal on my statement?", "I'm still waiting on my identity verification.", "What was the issue with my topping up?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "If I want my son to have his own account is that possible?", "Any extra charges for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to edit personal details?", "pos": "Tell me how to change my details.", "neg": ["I didnt get the correct exchange rate for getting cash", "I do not recognize a direct debit payment that I see on my app", "How can I find your exchange rates?", "How do I go about getting hold of a virtual card?", "Trouble with my top up", "How do I verify the top up?", "It looks like my top-up was cancelled", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "How do i secure a top-up card?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "should i contact customer support if i can't edit details", "pos": "I have a new phone number and need to edit my contact information.", "neg": ["Are there any charges for receiving money?", "I can't use my virtual disposable card", "My recipient hasn't received the money", "Can I do more than 10 transactions with a disposable card?", "I got billed an extra pound!", "I need a number of disposable cards everyday.", "How do I start an exchange between GBP and AUD?", "Which currencies do you handle?", "Is there a reason that my transfer failed?", "Why is identity verification required?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my name after marriage", "pos": "Can I change my name?  I am not married.", "neg": ["What do I need to do to correct this failed transfer?", "What is minimum age for an account?", "Is there a top charge for US cards?", "How much is ok for me to top up with?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Do you charge for sending more cards?", "My payment didn't work and the money is in back in my account.", "How can I link my bank to my top up account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change my personal details.", "pos": "How can I change my account details?", "neg": ["What kind of fees will I pay when I transfer?", "How can I transfer some money into a foreign account?", "How do I verify my top up?", "I just got a card, how can I add it to the app?", "What fiat currencies are used for exchange?", "How can I report that my card was stolen? I made a police report first.", "Can I top up my account with Google Pay?", "Why can't I use my beneficiary?", "I made an online purchase and the order has not shown up. Give me my money back.", "what is the exchange rate for foreign ATMs"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to change my address?", "pos": "I've just been married and need to update my name", "neg": ["Can I use the card at any cash machine?", "It looks like my top up didn't work.  Why?", "Transfer declined.", "I can't verify identity through the app.", "What do I do if there is a direct debit on my account that shouldn't be there?", "Why won't my virtual card work?", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "I would like an extra card.", "I bought something this morning and the payment is still pending", "Are you only able to get a card if you're in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I edit my details?", "pos": "How do I edit my personal details?", "neg": ["i tried using a virtual card for a hotel but it didn't work, why not", "Someone besides me might be using my card.", "I am planning activating my card was it possible?", "The app doesn't think it's me.", "Do you charge a fee for topping up a card?", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "I cannot find my PIN.", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "will you be able to activate my card", "I received a decline message on a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I modify my account details?", "pos": "My address details have changed and I want to update them", "neg": ["I noticed the exchange rate for cash withdrawal isn't right.", "Can I use my American Express card with Apple Pay?", "They said I would get a refund but I don't see it on my statement.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "I would like to know why so much identity information is required?", "Does auto top-up have a limit?", "If I wanted to change my PIN, how would I do that?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "The machine gave me the wrong amount of cash.", "Why was I charged an extra fee when using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I moved so I need to change my address. How do I do that?", "pos": "How do I edit the personal details on my account?", "neg": ["There is a pending payment on my account, what does this mean?", "Do I get to have one of those virtual cards I've heard about?", "what is the exchange rate when i get cash", "Will money be added automatically when necessary?", "Why isn't my purchase exchange rate correct?", "Will my new card work outside of the EU?", "why do i need to verify the top up?", "Why is there a fee for doing a transfer?", "Why did withdrawing money cost me extra?", "What do I do to activate my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to change my account details?", "pos": "How can I change my name because I just got married?", "neg": ["Help!  What should I do?  My phone was stolen yesterday.", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "Are you Visa or Mastercard?", "Is there a fee for exchanging currency?", "Why is there an extra pound charge that is pending?", "Should my top up still be pending?", "Is there a fee for topping up a card?", "May I get one of your cards?  I live in the EU.", "What if my top up doesn't go through?", "I have lost my phone, what steps can I take to prevent someone using my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my name, since i just got married", "pos": "Where can I modify my details?", "neg": ["How many payments can I make using a virtual card?", "I just noticed my transfer was declined and I don't know why. Can you help me?", "What is the extra fee on my statement?", "How can I deposit money to my account?", "I am still waiting for a transfer I did", "Can I exchange currency for different types?", "I wish to cancel a transfer", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "Can I get a card in person?", "My payment was stopped"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got married and need to change my name.", "pos": "How can I change my name in my profile?", "neg": ["Can I use it outside of Europe?", "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "Payment I did not make.", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "What are the steps I need to do if I have a stolen card?", "I tried to withdraw cash and got declined, why is that?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "How do I order a replacement for stolen card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just moved. How do I give you my new address?", "pos": "I am here to change my adress.", "neg": ["Which ATM's can I use to make a withdrawal?", "I can't find the virtual card", "I keep trying to make a payment, but it doesn't work.", "Help me order my card.", "I was wondering, Can I get my pay in another currency?", "Why isn't my refund shown on my statement?", "Why was there a fee for paying by card?", "Can I exchange currencies with the app?", "oh my god I lost my card! what should I do?", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My details need to be changed, how can I do so?", "pos": "I need to change my last name on my account because I just got married.", "neg": ["Could you tell me why my cash withdrawal was declined?", "My account balance has not updated since I deposited a cheque recently.", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "I can't find my card! Can you help?", "Do I have to pay for a physical card?", "Where in the European Union can I get a card?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "Why are you keeping my money from me by declining my card? What is going on?", "Why hasn't the app verified my identity?", "Why is my app showing me taking money that I did not take out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my address?", "pos": "How can I change my name because I just got married?", "neg": ["Where am I able to get my PIN unblocked?", "I tried to do a transfer and it's saying it declined.", "When will my top-up go through?", "I'd like like to know where I can order a virtual card?", "Can I use a disposable virtual card for any purchase?", "My card data has been exposed.", "Why was there an extra charge when I transferred money?", "Some cash I didn't get shows in my app", "How can I convert currencies?", "What's up with verifying top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to modify my details.", "pos": "I moved, can I edit my personal details?", "neg": ["How come I can see an extra charge for my transfer?", "Did I not get my refund? I don't see it.", "When will the transaction be done?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "How do you check my identity?", "There's a cash withdrawal that  didn't make that is showing up.", "Do you have a problem with EUR exchanges?", "What systems do you have in place for my security when using my card for everyday purchases?", "How much would it cost me if I transfer?", "Why can't my ID be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my details because I moved?", "pos": "where can I change my address?", "neg": ["I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Do you have a problem with EUR exchanges?", "I need my PIN, where is it?", "I did not get enough cash", "How do I get another card", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "When will my new card arrive?", "I don't want to give you all my identify details.", "Is auto top up available?", "Will the system automatically top up itself?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to update my address.", "pos": "How do I edit my personal details?", "neg": ["Can I get a physical card for free, or is there a charge?", "my cash withdrawal is pending, why?", "Does it cost me anything to top up my account via bank transfer?", "I desperately need to transfer something from China, Please give me the wait time.", "Which countries does your service work in?", "Your system is broken. My transfers keep failing, 5 times now.", "Tell me about verifying top-up", "Everytime I try to prove my identity it won't let me.", "I think the top up failed", "I would prefer a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me where I can update my details since I moved.", "pos": "Am I able to modify my account details?", "neg": ["It's been a couple days how much longer do I have to wait for my transfer?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Help me unblock my PIN.", "I'd like to open an account for my kids can I do that?", "How and where can I find the identity checks?", "How about disposable virtual cards?", "I am travelling and I was wondering what your exchange rates are", "Why isn't my refund on my statement?", "How do I top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change the details in my account?", "pos": "Since I got married, I need to change my name.", "neg": ["There is a payment that I made that hasn't gone through yet.", "Why is my withdrawal wrong? I took out $100 but only received $20.", "How do I go through the identity checks?", "Why is top up not working for my apple pay app", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "My transfer didn't work! Help!", "How often am I able to top-up?", "What should I do if my card is stolen?", "You sent me a card and now I want to link it.", "There is no way for me to prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just had a wedding and I want to take my spouses name.", "pos": "Can I change my address?", "neg": ["Where is the option to top up with a cheque?", "I attempted to top up using my card, but now the money just disappeared?", "how soon will my card arrive?", "Who do I contact if there is a direct debit that I did not create.", "I haven't gotten my credit card in the mail.", "My card was declined at a restaurant today and I don't know what the problem is.", "I have an unfamiliar direct debit in my statement.", "Fix my top up", "Are there any extras for exchanging currency?", "Do I need any kind of proof for the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my account details?", "pos": "I am interested in changing my personal details.", "neg": ["What is the status of my top up?", "Why was I charged for getting cash?", "What fiduciary currencies are supported for tenure and exchange?", "Can I get a card even though I live in the US", "Can you tell me where to find my top-up verification code?", "Why can't you allow my beneficiary?", "I received my card, how do I get it to work in the app?", "What proof do you need for my identification?", "Can you tell me why my card payment was cancelled?", "How do I prove I am who I am?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to edit my personal information .", "pos": "My address needs to be changed.", "neg": ["Is there restrictions on where I can use my card?", "Can I use SWIFT transfers?", "How come I can't put money in my top up account?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "Why can I not transfer money into my account?", "I have a question regarding the PIN of the card?", "please cancel the transaction", "Where is the top-up verification code located?", "I got my American Express in Apple Pay, why is top up not working in my country?", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my identity hasn't been verified and i can't edit my details, what's next", "pos": "Since I just got married I need to change my name.", "neg": ["Can I get another card?", "is there a limit for top up?", "Is there an option to top up with a cheque?", "Is it possible for me to give my daughter a second card for this account?", "is there a fee for swift transfer", "What is my password?", "Waiting for the cash I deposited this morning still", "I would like to change currency", "I did not receive all of my cash back", "How many years old do I have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to change my details.", "pos": "I would like to change my address.", "neg": ["Why do I need to verify my account?", "Can I use this app for both USD and GBP?", "Can i receive transfers from my employer to this account?", "How can I delete my account?", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "I can't remember my passcode.", "How can I tell where the money came from?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "Am I able to order a disposable virtual card?", "how to delete account, not happy"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I moved to a new city and need to change my address", "pos": "How can I change my name because I just got married?", "neg": ["The wrong exchange rate was used for my cash withdrawal", "Why did the ATM swallow my card?", "How would I use a bank transfer for topping my account?", "What's the process for topping up my card?", "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?", "Can I top up online?", "There is more than one charge on my account for a transaction.", "I won't be pleased unless I get a Mastercard.", "What is needed for the identity verification?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my last name on my account because I just got married.", "pos": "How do I edit the personal details on my account?", "neg": ["Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Is there a reason my top-up has not gone through?", "Something is wrong with my top up and I can't see it. How do I find it?", "How do I get a PIN?", "Where are the ATMs that I can use Mastercard?", "I want a backup second card. Is this possible?", "What is the source of your exchange rates?", "I'm not sure why my card didn't work", "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my account details?", "pos": "I am interested in changing my personal details.", "neg": ["A transaction is showing more than once.", "What do the disposable cards do?", "I must have entered my PIN wrong.", "I need more assistance with how to activate my card.", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "I have another card from the U.S. Will you be able to accept that one?", "How old do kids have to be to open an account?", "Is my transfer pending?", "I inadvertently completed a transaction on a wrong account.", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I input a new address?", "pos": "I need to change my address", "neg": ["Do you send more than one card?", "How many transactions can be made with a disposable card?", "What country's money can I hold currency in?", "I withdrew some cash and the exchange rate seems to be wrong.", "Is there a reason my payments are pending?", "My money disappeared! Please help??", "Who do I make a check out to if I want to top off my account?", "Money is not in recipients account.", "How do I cancel a transfer?", "can i verify my identity i the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my address", "pos": "How can I update my personal information after moving?", "neg": ["I have a trip coming up and want to add money automatically.", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Will any ATM's decline my card?", "how do i find top up for cash deposit", "Can I change my PIN if I want to?", "If my phone was stolen, do I need to do anything?", "Will my transfer be done soon?", "Is there a limit for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am here to change my adress.", "pos": "I've just moved and I need to change my details", "neg": ["I suspect someone used my card.", "How can I top up my account by bank transfer?", "I will be traveling.  Can I add money automatically?", "the transfer to an account wasn't allowed is there any other way for me to do it", "Is it possible to get a real card?", "I'm in the EU. Can I get one of your cards?", "I made a cash withdrawl and there is a charge.  What is this?", "Where can I find my fund information?", "When will the transaction be done?", "I would like a Visa card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I modify my details?", "pos": "How can I update my personal information after moving?", "neg": ["Is there an automatic top up feature?", "Why was the wrong rate applied when I bought something in a different currency?", "I am using the app, and I see cash withdrawals that I did not authorize.", "I want to use auto top-up. Is there a limit?", "Why has my card payment not yet been applied to my account?", "How to receive the actual card", "Will I be charged any fee for receiving money?", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "Show me how to verify my identity?", "What amount can I top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my data.", "pos": "My last name has changed and I need to update my account details.", "neg": ["cancel my account", "When did you send me my new card?", "I lost my phone. What do I need to do?", "What is not accepted in order for me to top up my account?", "Can I Transfer from SWIFT?", "Why is there an additional fee showing on the statement I received?", "Is it possible to top up using a cheque?", "I tried to top-up but it got denied.", "How do I know which payments I make will have additional fees? Where can I find this information online?", "Can I transfer my salary onto here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my details?", "pos": "My address details have changed and I want to update them", "neg": ["I don't know my password", "I want to close my account now.", "Is topping up free?", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "Can you explain why the ATM is giving me less money than what I asked for?", "How old do I need to be?", "Could you tell me why my top up isn't showing in my wallet?", "I deposited some money, but the balance has not changed.", "It looks like someone besides me ordered something with my card, what should I do?", "What does it mean if my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am interested in changing my personal details.", "pos": "I've just moved and I need to change my details", "neg": ["My American express works with my apple pay, why is top up not working?", "atm refused to give me money", "The ATM charged me an extra fee, Why?", "i have been trying to add money with apple pay but it wont work, why?", "I want to start using my card, how do I activate it?", "Why would my card payment get reverted?", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "I got less than what i asked for in the ATM, why?", "I can't log in with this passocde", "What is the exchange rate for EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to add my new address now that I've moved.", "pos": "I need to change my phone number.", "neg": ["Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "Is there a transaction limit for a disposable card?", "My transaction has not been received. When are you going to process it?", "The refund I asked for isn't showing up", "I am interested in giving a second card to my daughter, how can I make this happen?", "How can I fix this? The ATM gave me more cash than I'd asked for.", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I want to reverse a transaction I did this morning", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "How can I tell where the money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "went somewhere else, need to change details", "pos": "I would like to change my adress", "neg": ["How long will an urgent transfer from China take?", "How much is a physical card?", "I want to terminate my account", "I transferred money to my account but it is not showing.", "I have a cash withdrawal that says it's pending, why?", "I want to take some funds from my other bank account and add them to this one.", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "Do I need to verify my top-up card?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Are there ways for other people to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change my name after marriage.", "pos": "Where do I go to edit my personal details on my account?", "neg": ["What is the limit on Auto top?", "How much can I withdrawal in one month without incurring fees?", "How can I dispute a direct debit charge on my account?", "Why is my PIN blocked?", "Asked for $100 but only got $20. Why would this happen?", "Looking at my statement I see that I was double charged for a payment I made.", "Who do I call to cancel a transfer?", "Google play top up help?", "how does my statement get updated so i know when a refund will reflect on my balance", "Do I have to go somewhere to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "details need to be modified", "pos": "How can I change my name because I just got married?", "neg": ["Looks like my top up failed.", "What documents do you need to verify my identity?", "Can I change my PIN on holiday?", "Someone hacked into my cards account.", "I need assistance to activate the card on my account.", "How come I have pending transfers?", "When will my deposit from this morning show up?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "How long does it take for a transfer to post", "What's the procedure with currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My last name has changed and I need to update my account details.", "pos": "How can I change my information?", "neg": ["My friend wants to send me money, can she?", "I believe my top up has failed", "I need information explaining why my top-up failed to go through", "How do I add a new card?", "What is the reason that my top-up is still pending?", "The ATM wouldn't allow me to withdraw money", "Help me cancel a transaction.", "Do you charge a fee on currency exchange?", "There's a cash withdrawal on my account that I didn't make", "Why hasn't my withdrawal shown on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my address in the personal details.", "pos": "Since I got married, I need to change my name.", "neg": ["What are age requirements for opening an account?", "When I use my card, it says decline?", "I can't remember my passcode.", "After I attempted a transfer, it failed.", "I need a refund. This is not what i wanted.", "I purchased this item and would like a refund", "Can I cash deposit to top up my account", "Why is the payment from my card still pending?", "Where do I order additional cards?", "I am still waiting for a transfer to show"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to edit my personal details on my account?", "pos": "Talk me through modifying my details.", "neg": ["When I got cash, my exchange rate was off.", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "Why did I get declined when trying to get cash?", "What is the strange cash withdrawal on my statement?", "I believe my top up did not work.", "When will the transaction be done?", "How long do I need to wait to see an update after I make a bank transfer?", "I'm sure I have enough money so why didn't the store accept my card?", "What do I do about a debit on my account that I didn't make?", "Why would my transfer be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've just been married and need to update my name", "pos": "I moved, can I edit my personal details?", "neg": ["My card has been lost / stolen", "How dp i top up with a cheque ?", "How long does it take for pending to go through", "This company is bad, delete my account now.", "What currencies and cards do you support?", "Do you offer cards for those in other countries?", "Please explain why my transfer attempt was declined. Thank you.", "I have a cash withdrawal that I do not recognise.", "How come I was charged a transaction of $1?", "I was unable to transfer money to a beneficiary."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my name because I just got married?", "pos": "how do i get into my account and edit my details", "neg": ["what is the status of my refund", "Please delete my account and personal information.", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "I'd like to know what the foreign exchange rate will be.", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "Can I top up my balance with a cheque?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "How long after a failed topup will funds refurn to account", "I transferred money to my account but it is not showing.", "Why isn't my purchase exchange rate correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new phone number and need to edit my contact information.", "pos": "I am looking to change my adress.", "neg": ["My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "i received my American Express in Apple pay, is there a reason why top up is not working?", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "I have a duplicate payment on my account", "I think something went wrong, I didn't get the right amount.", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "Can I get a physical card for free, or is there a charge?", "is the a reason why my transfer has failed?", "Can I see the source of my available money?", "Is topping up with Apple Pay possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about changing my address?", "pos": "need my details changed", "neg": ["I want to change the wrong exchange rate.", "my cash out is still pending", "Why are you asking so many questions about who I am", "If I were to use a European bank card for a top up, will I incur a charge?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Can I pay more to get it deliver quicker?", "How long does it take for a transfer to reach my account?", "How can I close my account?", "can I top up an apple pay?", "My friend says he hasn't received my transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My address needs to be changed.", "pos": "I moved, can I edit my personal details?", "neg": ["I tried withdrawing but my cash is not showing up?", "Why, when paying with the card, was I charged an extra fee?", "What fiat currencies are used for exchange?", "Do i have to top-up with my credit card before I can transfer?", "Lost password", "Is there a reason why my virtual card won't work?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "The exchange rate was different when I got cash", "Can you tell me where my readily available cash has come from?", "How many incorrect attempts cause card to be blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my address?", "pos": "I would like to change my adress", "neg": ["I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Someone took my card without permission", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "i tried to withdraw money but was told i didn't have funds", "Where is my PIN?", "A cash withdrawal has been done that I didn't do.", "My PIN is unlocked, what do I do?", "Why have i been charged a fee for using my card?", "How old do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must change my address.", "pos": "How can I edit my personal details in the app?", "neg": ["Will there be a charge for exchanging foreign currency?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "There is a mysterious debit transaction on my statement", "Instead of GBP, how do I exchange for AUD?", "Why hasn't my balance been updated from the check deposit I made?", "How can I find an ATM that accepts this card?", "What is the currency exchange fee?", "What if I need to use GBP instead of USD?", "Can you see my new balance yet?", "I would really like a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My billing address changed and I need to update my information.", "pos": "Can I change my name?  I am not married.", "neg": ["Does it cost money to top up?", "I want to know your exchange rates.", "What do I do if I believe to be a victim of credit card fraud?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "what is the word?", "How can I change my PIN even though I'm out of the country in Austria at the moment?", "Can I get a card that works in other countries like Africa and Indonesia?", "What flat currencies do you use for holding and exchanges.", "Can I link my card I previously received?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you walk me through how I can edit some of my personal information?", "pos": "Where do I go to update details?", "neg": ["Explain why my card payment wouldn't go through.", "Fix my top up", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "Card payment was declined, do you know why?", "How do I replace my card?", "I've changed my mind on an item.  How do I get a refund?", "Can I choose between Visa and Mastercard?", "When will my deposit be processed?", "Can I receive payment in another currency?", "Do I get charged if I get money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to update my phone number.", "pos": "How can I change my name in my profile?", "neg": ["What can I use to verify my identity?", "Do you ship your cards anywhere?", "My card payment might have been reverted.", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "Where can I find the auto-top option?", "How long before I can see that my cash withdrawal has taken place?", "A debit came through that I need to dispute.", "Why has my payment been declined? I paid by card.", "Does this app have the same exchange rate as third parties?", "How do I shut down my account and get out of this company?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my home address.", "pos": "where can I change my address?", "neg": ["How do I top up with cash?", "My money disappeared! Please help??", "How do I use a check to top up?", "My account isn't showing the refund", "I deposited cash into my account and I'm having trouble seeing it on my account.", "When do i activate auto top-up?", "What's the foreign exchange rate I will receive?", "is there a way to fix my top up", "I got charged two times for a transaction", "How can I cancel a transfer I made"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to modify my account details?", "pos": "how do i get into my account and edit my details", "neg": ["If I exchange foreign currency, are there any other charges?", "I haven't received my pin", "A transfer was not allowed to an account.", "Where is the nearest Mastercard ATM?", "What steps do I need to take for the identity checking process?", "Why hasn't my card payment cleared yet?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Could you tell me why my top up isn't showing in my wallet?", "I need to get a disposable virtual card?", "My top up hasn't gone through yet, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I moved, can I edit my personal details?", "pos": "I've just moved and I need to change my details", "neg": ["What is the maximum number of transactions I can do with a disposable card?", "How long do top-ups take to go through", "Is there a reason my new card hasn't arrived?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "After depositing a cheque my balance did not change.", "How do I transfer money into my account?", "How do I change my currency to another?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I do not recognise this card payment.", "What's the procedure for getting a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my personal details in my account.", "pos": "Can I change my name?  I am not married.", "neg": ["I reside in the US, but I want a card.", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "Using your app, would I be able to exchange between USD and GBP?", "How are exchange rates determined?", "I hate this company! Can you delete my account?", "My credit card has been declined.", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "I paid with card and was charged a fee that shouldn't be there!", "Why won't the ATM let me withdraw money?", "I think someone has hacked my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Need to report a change of address.", "pos": "Is there a way to modify my details?", "neg": ["I was charged a fee for a transfer.", "Why is my payment still pending?", "How long should I wait for the card to arrive?", "How will I know what the exchange rate is?", "I want to do a bank transfer to this bank, from an account at another bank.", "i live in portugal. do you operate here?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "The amount of cash I received was not the full amount", "I would like to purchase another card.", "I would like to get an account for my child."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my name in my profile?", "pos": "Editing my personal details", "neg": ["How much can I top up in a day?", "I just got my new card and tried using it and it was declined?", "It's been a week since I ordered my card and it's not here. Please help?", "How can I find the source for my available funds and money?", "Can you convert to EUR?", "I just checked and my payment was cancelled, why?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "can i add funds  with a card from the united states"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I modify my information?", "pos": "How can I change my information?", "neg": ["My transfer is failing when I try to do it.", "Can you please tell me why I was charged an extra fee on my transfer?", "Where can I find my PIN? I haven't gotten it yet.", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "I want to top up by card", "Can I use the app without my phone?", "How long will my transfer be pending for?", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I need more than one disposable card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone assist me with updating my account details with changing my last name?", "pos": "I would like to change my adress", "neg": ["I'm still waiting for the top-up!", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "I hope to get a Visa card", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "How long does it typically take for a pending ATM withdrawal to clear?", "My card still hasn't been delivered", "Could you tell me about the restrictions that are on the disposable cards?", "I put some cash into my account but it's not displaying that on my balance.", "Can I still access the app even though my phone was stolen?", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to update details?", "pos": "Can I edit my personal details?", "neg": ["I transferred money but the recipient does not see the funds in their account?", "What is this fee for card payment?", "How many transactions can I do with my disposable card?", "What should I expect to be charged on a SEPA transfer?", "For some reason, I'm unable to transfer funds.", "Can you help me get a disposable virtual card?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "Is there an extra fee for using an ATM?", "When will my payment go through?", "I've been charged an extra £1 and I don't know why"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I edit my personal details?", "pos": "How can I edit my personal details in the app?", "neg": ["I'd prefer a Mastercard.", "I would like to verify my source of funds.", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "My money hasn't been deposited yet. When will it be?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "Do you allow currency exchanges?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "Why was an extra charge added when I used my card?", "The ATM machine would not give my card back", "What is the length of a transaction completion?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my name?  I am not married.", "pos": "I would like to change my address.", "neg": ["Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "When will my top up go through?", "My PIN has been blocked, what should I do?", "Explain why my top up has been reverted please.", "The app rejected my top up", "I no longer want this can i cancel my purchase?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "Is it possible for me to top up with a cheque?", "What should I do if my card doesn't work?", "How do i secure a top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've just moved and I need to change my details", "pos": "Can I update my details?", "neg": ["A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "I got charged twice with a duplicate card. How do I resolve this?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "i dont recognise some of these transactions, i think someone has my card details", "What is the formula for your exchange rate?", "Why hasn't my top up gone through?", "I would like to close my account, as I'm not happy.", "I don't recognize a charge on my statement.", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "Why won't you let me name X as a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Since I got married, I need to change my name.", "pos": "need my details changed", "neg": ["how do I link an old card?", "I have used all my PIN tries, what now?", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "My card was not accepted in a shop", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "I want to top up my account. Can I do it with Google Pay?", "What forms of ID should I use for verification?", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "I need to cancel a transaction immediately.", "I need my refund as soon as possible. What else do I have to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I update my personal information after moving?", "pos": "How do I change my name?", "neg": ["My card is missing.", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "How can I exchange to EUR?", "My money I had was gone and I could not get gas!", "Where is a ATM that accepts Mastercard?", "How can I find the source for my available funds and money?", "How many times can I make a top-up?", "How do I validate my identity.", "I tried to make a top-up and it was canceled, why is that?", "Can you tell me about why the account I have was charged an extra 1$"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I modify my details?", "pos": "I would like to change my address.", "neg": ["Can I get a refund on an item?", "How long should I have to wait before I see the transfer in my account?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "What kind of cards are supported?  What currency?", "Will I receive all the money sent to my account by SEPA transfer?", "Can I have a discount if I exchange currency often?", "Why do I need to verify my account?", "Why was I charged a fee when I withdrew money?", "My transfer failed, why?", "Whats the maximum number of disposable cards that I can get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My address details have changed and I want to update them", "pos": "how do i get into my account and edit my details", "neg": ["Please give me a Mastercard instead.", "What ATM locations are near me?", "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "I would like to cancel my previous purchase.", "I got some cash in the ATM but its still pending", "Please list the countries you support.", "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I have to quickly transfer something to China. How long will it take to arrive there?", "I did not set up a direct debit I have", "Why won't my card accept any transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I edit the personal details on my account?", "pos": "I would like to change my address.", "neg": ["Can you tell me about the exchange fee?", "I left my phone at the hotel.", "How do I get my money back for something I bought?", "Do you have info about the card on delivery?", "Is the PIN separately delivered?", "Where do I find the auto top- up?", "Is there a way to order a virtual card on the website?", "Do I need to convert my currency from GBP before transferring?", "I can't find my card!  What should I do?", "A wrong amount of cash we sent to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "after i got married i need to change my name", "pos": "need my details changed", "neg": ["Can I obtained a Visa Card", "I want to cancel my account.", "Would it be possible for me to get a second card?", "Do I have a Visa card as an option?", "I deposited cash this morning, but it is not yet available.", "There is a withdrawal in my account I didn't make.", "I have a new card. How do i top it up?", "Is there a reason why my card was declined when I attempted to withdraw money?", "I want to change my PIN - do I need to be in a bank?", "Can I reset my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I edit my personal details in the app?", "pos": "I got a new address and need to change my information.", "neg": ["Am I charged if I make a top-up?", "I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "Why is there a fee associated with card use?", "The exchange rate was incorrect for this item I bought.", "I got a message that I cannot name X as a beneficiary.", "I need to activate my card, how is that done?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "Am I limited on the amount of disposable cards I can possess?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "Is there a fee for european bank cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my name?", "pos": "How can I change my information?", "neg": ["I requested $100 but only got $20", "How long will my top-up be pending?", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "When can I expect delivery?", "How come there is a duplicate charge on my card?", "Why am I charged to get money from the ATM?", "I keep being asked to verify my identity. Is this normal?", "What's going on? My card wont accept any transactions.", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "How do I close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my phone number.", "pos": "how do i get into my account and edit my details", "neg": ["How much will I be charged for a cross-currency exchange?", "I can't log into my account because I lost my password", "Is there any reason why my card didn't work when I tried to top up?", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "How do I change my pin while traveling?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Where is the card I ordered 2 weeks ago?", "I used my card to top up, but the money is not there!", "Why have I been charged a fee for cash withdrawal?", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to modify my details?", "pos": "how to change name on account", "neg": ["why does my statement contain an extra fee?", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "Am I going to be charged for topping up by transfer?", "my exchange rate looks wrong for my last payment", "My top up didn't go through", "want a new card what are the fees", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "I was charged a fee for withdrawing cash.", "What do I do if my card is about to expire?", "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I edit my personal details?", "pos": "Since I just got married I need to change my name.", "neg": ["I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "How can you assist on verifying my identity?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "If I need an additional card, is there a fee for that?", "I don't understand where this charge came from.", "Is there an automatic top up feature?", "My wallet was taken and I see that someone is using my card!   Please help me!", "Why did I have to pay an additional amount when using my card to pay?", "I made a deposit but it is not showing up in my balance.", "I was given less cash then I wanted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I update my address?", "pos": "How would I be able to make changes to my personal details?", "neg": ["I did a cash deposit to my account but my balance is still the same. What happened?", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "I have a transfer that is pending.", "My app says I withdraw funds from my account through an ATM.", "Can friends send me money?", "I withdrew cash and I think the exchange rate is wrong.", "I want to close my account & I will never do business with you again.", "I want to know which currencies and cards are supported, can you provide a list?", "I've been charged an extra £1 and I don't know why", "I'd like to use my American Express to place money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my information?", "pos": "I am looking to change my adress.", "neg": ["What am I going to need in order to verify my identity?", "What  is the verification process for a top up card?", "In the US, how long is the wait for a transfer?", "How can I obtain a disposable virtual card?", "There was a transaction this morning that I'd like to reverse.", "My top-up failed to go through.", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "When will my card be here?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "What is the disposable card for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can I change my address?", "pos": "Editing my personal details", "neg": ["Is there a charge for getting cash?", "I was wondering if you will take any fees in exchange for top ups?", "I'm unable to verify my identity", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "how come when i got cash the exchange rate was different than it should be", "I need help reapplying my top-up. It seems it isn't working.", "I was charged an extra pound for no reason. Why is that?", "I don't know what pending transaction means.", "I can't find out how to top-up my account using cash.", "My refund isn't going fast enough."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Talk me through modifying my details.", "pos": "I would like to change my adress", "neg": ["How do I know where my funds come from?", "Which countries are you available in?", "I've completely forgot the code to get into the app.", "What is the Top up rate charge for using a card in the US?", "I have a transaction showing up more than once.", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "I've got to have one of those virtual cards.", "I think my card payment has been reverted", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "The exchange rate was incorrect for an item I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I update my details?", "pos": "I want to change my account details.", "neg": ["What does a 'pending payment' mean?", "withdrawal pending meaning?", "what are the reasons why you would not be able to process a payment", "What is the exchange looking like?", "Would it be possible to open up an account for children?", "I was charged an extra dollar on my account and would like to know the reason.", "Its been several days and my cash withdrawal is still pending. Why?", "phone is gone, what should i do", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "where has my transferred money gone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My address is incorrect on my file.", "pos": "How do I edit my personal details?", "neg": ["I withdrew money and got a fee, please explain", "I need to terminate my account.", "I have a trip coming up and want to add money automatically.", "Someone else charged my card!", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "My virtual car is not working.", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "I'm having difficulty verifying my identity.", "I requested a higher amount for my cash withdrawal", "My transfer failed.  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would I be able to make changes to my personal details?", "pos": "What should I do after I've moved and need to update my personal details?", "neg": ["How many disposable cards am I allowed to have?", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "The fee charged when I changed rubles into British pounds was too much.", "I made a cash deposit and the balance wasn't updated.", "Is it possible for me to top up with Google Pay?", "How do I cancel a recent transfer?", "Why is my transfer taking so long to complete?", "What is the procedure to transfer money to my account?", "I must verify the source of my funds", "Is it possible to obtain both a Visa and a Mastercard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change my adress", "pos": "What should I do after I've moved and need to update my personal details?", "neg": ["Where are the cards transported to?", "where do I top up my google pay?", "What am I being charged an extra pound when I haven't bought something worth that much?", "I noticed that there's a payment on my card that's pending.", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "I just checked my account on the App and there is a payment on there that I did not make.", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "Tell me why my card payment has been declined.", "I want to top up my account by a bank transfer, but will I be charged?", "What's my pin number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Change of location, need to change details", "pos": "I got a new address and need to change my information.", "neg": ["I need my card as quick as possible", "My phone is lost I don't want someone to use my account, what can I do?", "Why hasn't my top-up finished pending yet?", "Do you charge if I use a European bank card for top up?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I no longer need AUD, I need GBP instead, how can I make this happen?", "Should I complete my security verification before I can use my account?", "I want to set up an auto top-up", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "How old do you have to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Since I just got married I need to change my name.", "pos": "I moved and need to change my personal information.", "neg": ["There's a payment that isn't mine on my app", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "Is it possible to get a new card in China?", "What is the appropriate age for my child to be able to open an account?", "How do you do currency exchanges?", "Why was I charged a fee when making this transfer when I shouldn't have been?", "Can you please tell me why I was charged an extra fee on my transfer?", "Is topping up free?", "What currencies do you support?", "Why can't I get cash out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change my address.", "pos": "How do I edit my personal details?", "neg": ["Where do I get a disposable virtual card?", "I have to quickly transfer something to China. How long will it take to arrive there?", "Not sure what my password is.", "I tried entering my passcode and it isn't working. Can you help?", "I am not sure where my phone is.", "How do I activate my card to start using it?", "i did not get any money but still was charged", "Why has my deposit in the ATM not cleared yet?", "i havent got my card", "What amount can I top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need my details changed", "pos": "Please tell me how to edit my personal details.", "neg": ["It kept my cash", "Why haven't I received a refund yet?", "I can't get google pay to work right.", "What are the various currencies and cards that you offer support for?", "My PIN was entered wrong and now I am blocked.  Please unblock.", "I need several disposable cards made per day.", "Can I only top-up digitally? Or could I use cash?", "Can I add money in intervals to my account?  I will be traveling.", "Which ATMs am I allowed to get money from?", "What's the process of changing from GBP to AUD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how to edit my personal details.", "pos": "I got a new address and need to change my information.", "neg": ["How do I find out where my funds came from?", "Is there a reason I was charged an extra fee for using the ATM?", "What currencies can I hold?", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "What do I need to do to verify my funds?", "Do you issue cards for someone living in the US?", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "I do not want a VISA card.", "My top-up is taking a very long time to complete.", "My account is showing a double charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've just got married and want to change my name.", "pos": "I got a new address and need to change my information.", "neg": ["what amount of time does it take for a transfer to reflect and be available", "I transferred money but the recipient does not see the funds in their account?", "I need to delete my account, please.", "How long will it take for my cash withdrawal to stop pending", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "Do I pay extra for exchange?", "Why didn't I get the amount I requested at the ATM?", "I no longer want to keep this account.", "how much does it cost to add money to my card", "How can I stop someone from using my card after I lost it yesterday."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to change name on account", "pos": "How do I edit my personal details?", "neg": ["There is an odd payment in my statement", "When will I receive the cash payment from the check I deposited?", "is there something blocking me from making transfers", "Why is my cash request and the amount I received different?", "I want to add money to my card, what payments do you accept?", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "My son has just turned 13, is he old enough for an account?", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "there were two of the same charge to my account", "My top-up hasn't happened yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to change my account details.", "pos": "I am looking to change my adress.", "neg": ["My plans may change so I may need to change from GBP to AUD.", "I sent money about 5 days ago and the recipient has not received the money yet.", "I got a declining message during a transfer? please tell me why", "I've been charged an extra £1 and I don't know why", "When I received my cash, the exchange rate was wrong.", "I would like to exchange currencies, how do I go upon it?", "Why was I charged when taking out money?", "How do I delete my account? I am dissatisfied with the service.", "I haven't gotten my new card.", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am looking to change my adress.", "pos": "What should I do after I've moved and need to update my personal details?", "neg": ["can you tell me why my card was declined?", "I'm due a refund and it is not on my statement.", "do i have to wait for a physical card before i get my pin", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "Do you supply both Visa and Mastercard?", "Is it possible to order a virtual card?", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "Is it possible to track the card you sent me?", "What do I need to see my source of money?", "How long does a bank transfer take to show up in available funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Editing my personal details", "pos": "how do i get into my account and edit my details", "neg": ["Can I have it delivered on the date I need it delivered?", "What is the longest a US transfer should take to appear in my account?", "I didn't receive the correct exchange rate for an item that I bought.", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "What's the expected wait time to recieve my new card?", "Do you accept cheques for top-up?", "What is this direct debit in my statement?", "What do I do if I cannot access the app?", "Why is my last cheque deposit taking so long?", "Can you tell me when the transfer will be completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I moved and need to change my personal information.", "pos": "What should I do after I've moved and need to update my personal details?", "neg": ["Does your app allow currency exchange from USD to GBP?", "I dont know what happened, but my payment was cancelled", "Can I use my bank account to send me more money?", "I couldn't transfer money to a beneficiery", "Why is my friend not getting a transaction arrival yet?", "I messed up and made a transaction using the wrong account.", "What do I do if I forgot my passcode?", "What are the steps to verify identity?", "Please help me change my PIN.", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I moved and need to change my address.", "pos": "how do i get into my account and edit my details", "neg": ["I believe that someone is using my card without my knowledge!", "Can you tell me whats going on with my card it seems to be not working?", "i am not a premium customer but i want a virtual card, how do i get it", "I want to cancel a transaction from this morning.", "Why hasn't my payment gone through?", "I forgot my passcode. Now what?", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "I live in the EU - can I get a card?", "What identification is required to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a new address and need to change my information.", "pos": "how do i get into my account and edit my details", "neg": ["Visa and MasterCard, can I get them both?", "My phone has been stolen.", "There are charges on my card that I haven't purchased.", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "How can I cancel a transaction to a wrong account?", "how do I ask for a physical card?", "$20 came out instead of $100", "I do not recognize a direct debit payment that I see on my app", "How long do bank transfers take to clear", "I had to pay one pound more than the set price!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i get into my account and edit my details", "pos": "What should I do after I've moved and need to update my personal details?", "neg": ["I need a disposable virtual card. Please tell me how to order one.", "Why is the payment I made still pending?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "is there a reason i need to verify top up", "How long will the $1 charge show as pending?", "I have lost my phone, what steps can I take to prevent someone using my account?", "Is there such thing as top up by cheque?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "Are there limits to businesses that will accept this card?", "Card payment has be declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I edit my personal details?", "pos": "What should I do after I've moved and need to update my personal details?", "neg": ["I did a transfer to my account, but it hasn't shown up", "Tell me why I need top-up to be verified?", "How old does my daughter have to be to open an account?", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Where do you deliver cards to?", "Is it ok for a friend to send me money?", "My money didnt go through after I transferred.", "what are you going to use my identification details for?", "Do you have a limit for someone's age?", "How do I top up my account with a bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if I don't want to disclose all of my identity details?", "pos": "What is the first step I need to make for being able to access my account?", "neg": ["How do I verify my source of funds?", "What do I do if i accidentally broke my card?", "can i see money source?", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "Why was I charged a fee on a cash withdrawal?", "My card was used without my permission, what do I do?", "I went to do a transfer and it was declined.", "I am still waiting for a transfer to show up", "My card has gone missing.", "Card activation steps"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need so much information about my identity?", "pos": "I don't want to give you all my identify details.", "neg": ["i havent got my card", "My card was declined at a restaurant today and I am not sure why.", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "How much extra will I be charged for exchanging foreign currency?", "How do I get my virtual card?", "There is a fee for a transfer, please explain that to me.", "Why did I get charged more than once?", "How do I go about ordering a card?", "How much transactions do I get with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the function of the identity check", "pos": "Why does my identity need to be verified?", "neg": ["Do you limit my top-ups?", "I didn't get a PIN yet. What gives?", "My address is incorrect on my file.", "What is the procedure for activating this card?", "I need to terminate my account.", "I'm not certain my top-up went through yet.", "DO I have to be 18 to open an account?", "Please tell me the steps to verify my identity.", "Is it possible to change my pin if i am out of the country?", "I've changed my mind on an item.  How do I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity hasn't been verified.  Can I use my account?", "pos": "Is it really necessary to verify my Identity?", "neg": ["Why can't I take cash out of the ATM?", "Where can i exchange between GBP and USD", "When will my pending payment finish?", "Where do I find the auto top- up?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "My card payment is being declined and I've tried several times.", "how do i dispute a payment I didnt make", "Please give me both a visa and a mastercard.", "What is the length of time for one of these items to come to the U.S?", "can i add funds  with a card from the united states"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need my name and ID", "pos": "Why do I have to give you my drivers license", "neg": ["From which age can my kids use your service?", "Is payment required to get a card of my own?", "What do I have to do to get my virtual card?", "Which documents do I need for this identity check?", "Can you tell me why my transfer is failing and help resolve?", "Do you have a limit for someone's age?", "I tried to get cash but it was declined!", "What is the minimum age limit?", "I couldn't transfer money to a beneficiery", "Is there a way to order a virtual card on the website?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you need to know my first and last name?", "pos": "I don't want to use this method to identify myself.", "neg": ["I would like to know where the funds are at.", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "Is it possible to get both a Visa and a Mastercard?", "My card is not working.", "Can I order a new card to China?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "Can I track history on funds?", "Where can I go to get my PIN unblocked?", "I did a transfer and I was charged a fee that shouldn't be there!", "Can my PIN be changed in any cash machine?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why are all my identity details required", "pos": "Why is there an identify check?", "neg": ["You advertise no fee when paying with a card then my statement shows a fee.", "i don't see the top-up verification code anywhere", "why wouldnt the atm give me money", "I'm concerned because my cash withdrawal is pending.", "How do I edit my details?", "Whats the minimum age to have an account", "I no longer need AUD, I need GBP instead, how can I make this happen?", "I see non-received cash in my app.", "I'm waiting for a money transfer to show, still.", "I don't think I should have been charged a fee to use my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you asking so many questions about me?", "pos": "What happens if I use my account and my identity verification hasn't finished?", "neg": ["Will I see fees from adding money with an international card?", "Why did the ATM eat my card?", "how to get new card?", "If I don't have all my documents can they still verify my identity?", "I exchanged cash when traveling and the rate was incorrect.", "What am I being charged an extra pound when I haven't bought something worth that much?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "Can I get more cards just incase?", "I have an unauthorized direct debit on my account", "how to get virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't want to verify my identity", "pos": "Why do you need so much id info from me?", "neg": ["What does it mean if it says my card payment has been cancelled?", "The exchange rate applied was incorrect when I was traveling outside the country.", "My first choice would be Mastercard.", "I think that my card has been stolen!", "What kind of businesses will take my card?", "how do I get a disposable virtual card?", "I need to find out why my pending payment hasn't gone through.", "need to know places i can withdraw money", "What do you think of the exchange rate?", "Can you please tell me how long it takes for the transfer to be available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Must I verify my identity?", "pos": "Why do I have to give you my drivers license", "neg": ["How do I shut down my account and get out of this company?", "Why does my transaction have an added fee?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "What can I do if my passcode won't work?", "Why has my top-up failed?", "I do not see the money I transferred into this account", "Are you aware of any charges for receiving money?", "I wasn't charged the correct exchange rate for an item I purchased.", "I got double charged from something, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you need my birthdate?", "pos": "I don't understand why you want so much of my personal info.", "neg": ["What is needed for my daughter to open an account?", "What is your currency exchange fee?", "What fiat currencies are used for exchange?", "Can someone please help assist me by explaining to me why my pass-code is not working?", "Help! I think someone has made a cash withdrawal with my card!", "Is there a tracking number for the card?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "why was i charged a fee to transfer", "I have duplicated transactions on my statement", "where exactly does money come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I refuse to verify my identity.", "pos": "do I need to verify my identity before I can use my card?", "neg": ["Why was I charged a fee for transferring money", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "What is the estimated time on an urgent transfer from China?", "Is there an auto top up option?", "Can I add money automatically to my account while traveling?", "I can't get my actual card to work", "I bought something this morning and the payment is still pending", "I cannot get my virtual card to function.", "How to receive virtual card?", "The amount of exchange was not correct for the item i bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why check my identity?", "pos": "do I need to verify my identity before I can use my card?", "neg": ["I am not satisfied with your company and wish to delete all accounts immediately.", "Why do I have duplicate transactions for one purchase?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "I deposited a cheque with some money, but the balance hasn't changed.", "Where do I find a virtual card?", "Can I use my Apple watch to fill my gas tank?", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "Why are my transfers getting declined?  I havent had a problem in the past.", "Do i need to verify my top up?", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "pos": "I still want to use my account but haven't verified is that OK?", "neg": ["I have a new email.", "Help me activate my card.", "Do you offer services that hold money in different types of currency?", "I didn't make this payment!", "How can my new card be renewed?", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "What is the process when my card is due to expire?", "ATMs, which ones will accept this card?", "When is a payment I made with my card going to clear>", "Transaction showing up many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the first step I need to make for being able to access my account?", "pos": "Can I use my account even though the identity verification has not passed yet?", "neg": ["I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "What should I do if my passcode won't work?", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "Can my friends top up my account?", "What currencies does google pay top up accept?", "My top up is giving me problems. What is wrong with it?", "Are all European currencies available for holding and exchange?", "can i get a card if i live in the US?", "I transferred some cash and it didn't arrive"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the identity check part of bank policy?", "pos": "what are you going to use my identification details for?", "neg": ["Need help with a stolen card.", "My payment has not been accepted.", "I received $20 but I entered $100", "Why hasn't my withdrawal shown on my statement?", "How simple is it to transfer money into my account?", "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "i am not a premium customer but i want a virtual card, how do i get it", "Is there a transaction limit on a disposable card?", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "You promised no fees but now I've got one. What the hell!?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is verifaction required for my Identity?", "pos": "Why do you need all these details about my identity?", "neg": ["I received my card. How do I link it to the app?", "I want to top up by using a credit card, which ones do you support?", "I don't know how to verify my identity.", "There was an unexpected fee for my cash withdrawal!", "Why is there a $1 charge on my statement?", "What top up charges are there for US cards?", "Is this card available to Americans?", "How would I go about getting a physical card to use in stores?", "How do I get a card if I live in the US?", "I am wanting to refill my card, is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my identity need verification?", "pos": "What is my identification used for?", "neg": ["Could you assist me in finding my lost card?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "how do i get a refund for a direct debit payment i didn't make", "When will my new card be delivered?", "I just initiated a transfer but I'd like to cancel it.", "My PIN tries have run out. Now what?", "Why was my top up reverted?", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "how many uses are the disposable cards good for?", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you guys need to verify my identity?", "pos": "I do not feel comfortable verifying my identity.", "neg": ["When will my top up be applied?", "I have been charged twice on my statement.", "Why did the ATM give me less money than what I requested?", "I was wondering why my card was declined", "The attempted transfer failed.", "What if I type in the wrong PIN too many times?", "Why is it saying I have a pending payment?", "is there a limit for top up?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "I transferred some funds but I don't see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need to know so much about me for my account?", "pos": "What is the purpose of requiring my identification?", "neg": ["i dont recognize a charge on my card", "I'm expecting a refund but it's no where to be seen", "Can I use it outside of Europe?", "I didn't set up a direct debit payment on my account.", "Whats the transfer process", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "Which countries do you work with?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "I can't input my pin again.", "What should I expect to be charged on a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need verification for my identity?", "pos": "Why is identity verification required?", "neg": ["I have a disposable card but it does not work?", "I would like to close my account, as I'm not happy.", "why did i only get 20.00", "what is the word?", "How long should I have to wait before I see the transfer in my account?", "What is the top-up limit for my card?", "Can you help me with proving my identity?", "I would like to know the countries you are offer services in?", "Tell me where I can find the auto top up feature and a little bit about it please.", "I no longer want this account, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to use my account if the identity verification is not complete?", "pos": "Can I use my account without verifying identity?", "neg": ["Are you located in other countries?", "Why is there a charge for my transfer?", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "Why did my payment not go through why did it cancel?", "I think that my card has been stolen!", "What factors effect the exchange rate?", "Why is my card payment still listed as pending?", "I need my PIN unlocked.", "Do I have to pay more for exchanges?", "There is a payment I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to verify my identity", "pos": "Can i make transactions before identity verification?", "neg": ["Transfer has failed.", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "Could not complete transfer, states 'declined'", "Please help me!  My physical card isn't working right.", "How do I see my card in the app?", "do i have to talk to someone to close an account or can i in the app", "Can you change my currency to EUR?", "How do i authenticate a top-up card?", "I am seeing a direct debit I wasn't aware of.", "I tried to pay through my account but the payment is not going through. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is identity verification required?", "pos": "Why do you require identification documents", "neg": ["What reasons would a topup fail?", "My refund has not shown up in my account.   Where is it?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "What about an auto top-up, is that a option?", "Why hasn't my account updated?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "How many digits identify the top-up verification code?", "how do i get the card linked", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Can I top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it really necessary to verify my Identity?", "pos": "My ID verification hasn't gone through yet, but can I use my account anyway?", "neg": ["i live in portugal. do you operate here?", "I did a bank transfer to top up, but the money is not available.", "When the time is right will this automatically replenish my balance?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Do I have to use bank approved ATM's", "My card stopped working. How do I check if there is a freeze on it?", "Do I have a limit to the number of top-ups per day?", "There is an extra 1£ charge on my app. Why did you charge me extra?", "what documents do i need to verify who i am", "I forgot my phone at the hotel, so I can't access the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason for the identity check", "pos": "I don't want to give you all my identify details.", "neg": ["Why cant I send money to a beneficiary?", "My transfer failed when I tried.", "I need to refund my item, can you please help?", "I attempted a transfer, but it failed.", "Why would a cash withdrawal be pending?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "Can I top up online?", "How do I link the new card?", "Where can I edit personal details?", "There is a direct debit payment that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is checking my identity important?", "pos": "I still want to use my account but haven't verified is that OK?", "neg": ["Can you tell me about these disposable virtual cards?", "my card details could be stolen, as i didnt make these transactions", "I can't use the app.  My phone is lost at the hotel.", "I need Australian dollars instead of UK currency.", "My passcode was denied.", "Can you make exchanges using the EUR?", "A transfer was not allowed to an account.", "How can I find out the source of my available cash?", "Where do you deliver cards to?", "Please explain why my top-up hasn't been processed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do i have to verify who I am?", "pos": "Can I use my account before the identity verification is complete?", "neg": ["I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I am still waiting for a money transfer to appear.", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "How long until transfers from Europe go through?", "Was I charged more than I should of been for a currency exchange?", "Why did my top-up not go through?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "are SWIFT transfers an option?", "What does it mean if it says my card payment has been cancelled?", "What do I have to do to cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an identify check?", "pos": "Is there anyway to bypass identity verification?", "neg": ["My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "I can't enter my passcode.", "Can I use your services without access to the app?", "My card got trapped inside an ATM, what should I do?", "Why isn't my refund shown on my statement?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Can you tell me where my funds come from?", "Do you also have this extra fee on your statement?", "Why did I only receive a partial amount of what I tried to withdraw?", "My PIN isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does it matter that I prove my identity?", "pos": "Why do you need to verify my identity?", "neg": ["How do you come up with your exchange rate", "How to I switch my money for the money used in another country?", "How to order a virtual card", "I live in the EU.  Can I order one of your cards?", "I have to verify my identity. What do I need to do?", "Can i have the item refunded?", "I would like to receive instructions showing the verification process for top up cards..", "How can I find your exchange rates?", "Please help me with my card.  It won't activate.", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep being asked to verify my identity. Is this normal?", "pos": "Why do you need all these details about my identity?", "neg": ["How can I top up my account by bank transfer?", "My card is not able to be activated how do I get it to work?", "I need my virtual card", "What do I do after my card expires?", "My card is expiring soon, How do I order a new card?", "My card is due to expire soon.", "How can I check if I have received a refund if it is not yet on my statement?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "What to do if my card has been used without my permission?", "I haven't received my transfer funds yet, where are they?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use my account before identity verification", "pos": "Why do I need to have my identity verified?", "neg": ["You sent me a card and now I want to link it.", "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "ATMs, which ones will accept this card?", "I have a payment that is still pending", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "Are there going to be fees from adding money with an international card?", "I want a new PIN please.", "My password doesn't work.", "The exchange rate is incorrect for something I bought", "Why didn't my transfer work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what I need to verify my account", "pos": "What is with the need to have all my ID information?", "neg": ["Do you have a return policy?", "I might need to exchange between USD and GBP, is this possible with your app?", "How do I change to AUD from GBP?", "I anticipate getting a Visa card", "How do I authenticate my top-up?", "How do I go about topping up with Google Pay?", "I still do not see the cash deposit in my account from last week. Why?", "I see a fee that I think was charged because I paid by card.", "Can I use this app for any currency?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should I complete my security verification before I can use my account?", "pos": "Why do I have to give you my drivers license", "neg": ["I would like open a second card for my daughter, how can you assist me?", "What is a pending cash withdrawal?", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "i didnt make these transactions, i think my card details might be stolen", "My refund has not arrived, and I am unsure why. Who do I contact?", "Are all fiat currencies supported?", "I can't see a refund for a return I completed recently.", "I was charged a fee when I transferred my funds, why?", "I need to transfer something from China, How long will it take?", "I need to make a transfer but it keeps getting declined I need Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I answered so many questions about my identity. Why do you need this info?", "pos": "I can't do the verification.", "neg": ["Is it possible for a person who lives in the US to get a card?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "Can my children get an account?", "What do I need to do to exchange my money?", "I tried to transfer money but it didn't go through", "Still waiting for transfer to be completed.", "Not sure what my password is.", "What is the limit on Auto top?", "I'm trying to verify my top up card, how do I do that?", "I just got my new card and tried using it and it was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need to verify my account?", "pos": "Why is verification for my identity needed?", "neg": ["Why isn't my balance updating after depositing cheques and cash.", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "What is the reason a transfer shows as pending?", "Where do I go for a refund?", "Why, when paying with the card, was I charged an extra fee?", "I have two of the same charges on my account!", "I made a mistake when making my last transfer, please cancel before it goes thru.", "Where can i top my card for free?", "How do I order a new card when my old one is ready to expire?", "How often can I top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is getting my identity verified required before I can use my account?", "pos": "Why should I have to prove my identity?", "neg": ["I got charged for with a fee for paying with my card.", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "How much can I withdrawal in one month without incurring fees?", "I think my card is broke it's not working anymore", "Why was my top up reverted?", "Do I have to change my PIN at a bank?", "What are the fees for using transfer to top off my account?", "After I transferred money the balance remained the same.", "I requested money from the ATM and it didn't give me as much as I requested.", "I need a new PIN number."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is identity verification required for me to use my account?", "pos": "I am afraid to give you all my identify details.", "neg": ["How will I know where my funds are coming from?", "I already got my item but just got my money back", "how long does it take to transfer money, my retailer is waiting", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "When will I see an updated balance after a transfer?", "I can't remember my app code, can you reset it?", "I am confused why there is cash I did not accept in my account", "am afraid someone may have gained access to the info on my card.", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "How do I verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I supposed to verify my identity?", "pos": "Can I use my account before the identity verification is complete?", "neg": ["My phone is at the hotel.  How can I use the app?", "What do I need to do to cancel a transaction?", "I reside in the US, but I want a card.", "I used my card to make a payment and wondered why the payment was reverted?", "Help Me!  I lost my card.  What should I do?", "Is there a transaction limit on a disposable card?", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "Why did I get charged for withdrawing cash?", "What would cause a transfer failure?", "I don't remember my login code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need to verify my identity?", "pos": "Why do I need to have my identity verified?", "neg": ["A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "I made a transfer but my balance hasn't been updated", "I tried to make a transfer, but it didn't work.", "I have my card, when whill my PIN be available?", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "Can other people top up my account?", "I think there's a purchase at a store that I didn't go to.", "If my top-up didn't transfer, what went wrong?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "What commission do you take for currency exchage?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my account accessible even though my verification of my identity has not passed yet?", "pos": "Is it possible to go ahead and log in, although I have not been confirmed yet?", "neg": ["How old do you have to be to open an account?", "Which merchants accept this card?", "What kind of security protects my money?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "How dp i top up with a cheque ?", "Why didnt my top up go through", "unhappy with service need to delete account", "Can I directly deposit my salary to this account?", "I am seeing in the App a some cash withdrawal that I did not do", "What do you do to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need to have my identity verified?", "pos": "Can I still use my account without verifying my identity?", "neg": ["I've obtained the card, how do I enable it on the app?", "Why is your exchange rate different on different days?", "How can I make my card ready to use?", "There is a direct debit charge that I don't recognize, what can I do?", "I want to cancel a purchase", "I was spending cash with my card and got a fee.", "Why would I need a disposable card?", "Should I be seeing a fee applied for my money transfer?", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "The ATM won't give me my card back. I need it back now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account without verifying identity?", "pos": "i need to proof my identity to you why and how?", "neg": ["Which fiat currencies can I use through this app?", "I've been waiting ages and my PIN hasn't gotten here.", "Are there any discounts in exchanging currencies frequently?", "Do you have an option for auto top up?", "Am I able to do a SWIFT transfer?", "Can you help me with my card, I think it's broke.", "If I exchange currencies on a frequent basis can I receive a discount?", "Why have i been charged a fee for using my card?", "What is the process for activating my new card?", "Where can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if I use my account and my identity verification hasn't finished?", "pos": "It's requiring me to verify my identity?", "neg": ["My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "My disposable virtual card was rejected.", "How do I get my card on the app?", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "Where did this extra €1 fee on my statement come from?", "Why am I being charged for transfers? Are they not free?", "What does the decline message mean", "Can you see my new balance yet?", "Can you tell me what I need to do to have my pin changed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not comfortable verifying my indentity.", "pos": "My ID verification hasn't gone through yet, but can I use my account anyway?", "neg": ["How long do transfers take to show up in my account?", "Why hasn't my balance been updated from the check deposit I made?", "I need help from someone in your department with finding my nearest ATM.", "I have an odd payment in my statement", "How much does top up fees cost?", "I just have one additional card from the USA. Do you support that?", "Is there a limit for age?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Where do I go to order my card?", "How to I switch my money for the money used in another country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need to proof my identity to you why and how?", "pos": "I would like to know why so much identity information is required?", "neg": ["There is a withdrawal on my account that I don't remember initiating.", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "Can you tell me what are disposable cards for?", "I am still waiting for a transfer I did", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "This card is accepted by what businesses?", "I did not do this payment", "Can i get payed through this system?", "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "Can I use a different bank ATM than my own?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are the reasons I have to proof my identity to you?", "pos": "If my identy verifacation hasn't gone through can I use my account?", "neg": ["help, I see money missing I didn't take out.", "I think my transfer failed. What do I do now?", "How can I cancel a transfer I made", "How do I get my money back for something I bought?", "I am missing my refund.", "Where is my money transfer?", "Will there be a charge for exchanging foreign currency?", "I would like to close my account, as I'm not happy.", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "Why isn't this accepting my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I still use my account without verifying my identity?", "pos": "Why on earth do you need so much personal id info from me?", "neg": ["Why is my PIN blocked?", "I tried to top up but the app rejected it.", "Money is not in recipients account.", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "I am having trouble finding the top-up card verification code.", "How come I got blocked for entering wrong pins?", "How do I terminate my account.", "I did not make a cash withdrawal that is on my statement", "I believe that someone is using my card without my knowledge!", "Help me please, My Apple Pay American Express top up does not work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why you want so much of my personal info.", "pos": "Can i make transactions before identity verification?", "neg": ["Will I get charged on a foreign currencies exchange?", "Which ATMs accept Mastercard?", "i live in portugal. do you operate here?", "I made a transfer and was charged an extra fee!", "I'm having problems with ID verification", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "Can I top-up via Apple Pay?", "How many currencies can I have?", "I am having a problem proving who I am", "Why can't I see my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my identification required?", "pos": "what are you going to use my identification details for?", "neg": ["Why did I get less cash than what I asked in the ATM?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "Will money be added automatically when necessary?", "I was wondering why my card was declined", "Am I able to use Apple Pay?", "Please explain why the funds I added were returned to my account.", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "What countries can I use my account in?", "Whats the max I can top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can we skip verifying?", "pos": "What is the purpose of requiring my identification?", "neg": ["My refund has not shown up on my statement.", "Can the card was sen to me be tracked?", "How are exchange rates calculated at this bank?", "Visa and MasterCard, can I get them both?", "Will I get charged for sending out more cards?", "I tried using my card, but it doesn't work.", "What exactly is the exchange fee?", "Please help.  The card won't work.", "What is the max amount of disposable cards I'm allowed.", "How can I top up my account with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being asked to verify my identity?", "pos": "Can i make transactions before identity verification?", "neg": ["How long do I have to wait for the transfer to be finalized?", "Unable to complete transfer, states 'declined'", "Cash has been deposited this morning but it hasn't came through.", "How much is the charge to top up via credit card?", "I messed up a transfer and need to reverse it.", "At what age can my children use your service?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "I want to cancel a purchase", "My card doesn't seem to work anymore", "can you top up your account automatically"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if I don't verify my identity?", "pos": "why and how soon do I have to have proof of identity to you?", "neg": ["Where can I find the verification code for the top up card?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "How do i authenticate a top-up card?", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "Do I have to pay more for exchanges?", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "exchanging currencies costs what?", "Does it cost to add money to my card?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Will a beneficiary not accept a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you have the identity check", "pos": "Why is there an identity check?", "neg": ["I tried to pay with my card and it didn't work", "The terminal I paid at wouldn't take my card. Is something wrong?", "I want to cancel my card. I think someone else is using it.", "Is it possible for me to give my daughter a second card for this account?", "Why isn't my payment showing?", "Do you give refunds?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "What type of fiat currencies do you support?", "My identity is unable to be verified.", "How do I link a new card to an existing one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a verification to identity", "pos": "I am afraid to give you all my identify details.", "neg": ["The cash abroad exchange rate is applied wrong.", "Tell me why my transfer is pending.", "My card needs to be topped up.", "There is a  €1 fee on my account I didn't authorize", "How do I protect my phone from someone using it after I lost it.", "My Google pay top up isn't working. Help.", "Can friends I have top-up my account?", "I left my phone at the hotel I was staying at so I can't use the app!", "Show me how to verify my identity?", "How can I create another card linked to this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need to verify my identity?", "pos": "why and how soon do I have to have proof of identity to you?", "neg": ["My transfer to an account failed.", "When I was traveling abroad, the exchange rate was applied wrong.", "In regards to my card payment, the exchange rate is incorrect.", "google pay top up did not work", "Explain top-up cancellation", "How can I get my money that I didn't get from the ATM?", "I got cash and was charged a fee that shouldn't be there!", "Will this card work all over the world?", "I noticed that my card was charged more than once for one thing.", "I have another card from the U.S. Will you be able to accept that one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ID verification hasn't gone through yet, but can I use my account anyway?", "pos": "How does identity check work?", "neg": ["Why am I not seeing the check I deposited this morning in my account?", "can you share card tracking number?", "I was supposed to get a refund but it is not showing up on my card", "I have a new card. How do I activate it?", "I added money through a bank transfer and it is not showing in my balance.", "Can I pay more to get it deliver quicker?", "I didn't receive the correct exchange rate when I got cash.", "I can't find the PIN.", "I wanted to top up my account and it doesn't look like it worked", "Are there ways for other people to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account although my identity verification has yet to pass?", "pos": "Why do you require identification documents", "neg": ["My card info was stolen, what do I do?", "I tried to used my card in a shop and the transaction was declined.", "I still haven't received my card after two weeks, is it lost?", "Was there a number to track that I could get?", "Can I top up using my apple watch?", "What are the steps to reset my passcode?", "There are duplicate transactions on my account", "How can I unblock my PIN?", "Trouble with my top up", "Could you send me and up date on the arrival of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is identity check?", "pos": "Why does my identity need to be verified?", "neg": ["I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "What is the maximum transactions I can use on a disposable card?", "When will the cash that I put in the ATM be cleared from pending status?", "can i get a card if i live in the US?", "Is there any way to know how the transaction got on my account?", "I live in the EU.  Can I order one of your cards?", "When my card expires what is the cost of a replacement and how fast?", "What are the disposable cards for?", "Why does top-up need to be verified?", "May I transfer a cheque into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account now, even though my identity verification has not gone through yet?", "pos": "Why do you require identification documents", "neg": ["What's the process for topping up my card?", "what's my top-up verification code?", "why do i have a failed transfer", "I was charged twice for the same purchase!", "The virtual card won't work.", "I withdrew cash and was charged. Why?", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "Is there any amount in which I would get cut off from topping up?", "I would like to have a physical card to carry around and use. How can I get one?", "I'd like to know how transferring my money into my account works."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not feel comfortable verifying my identity.", "pos": "why and how soon do I have to have proof of identity to you?", "neg": ["Is there a way you can have money from a purchase I made refunded to my account.", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "Is it possible to delete the account?", "Do the disposable cards have restrictions?", "When I was traveling abroad, the exchange rate was applied wrong.", "i cant seem to activate card", "A payment I made is for a wrong amount can you help me correct the mistake.", "Do you accept any card and currency?", "Help!  What should I do?  My phone was stolen yesterday.", "How come I can't seem to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is with the need to have all my ID information?", "pos": "Why do you need all these details about my identity?", "neg": ["I want to get a refund.", "How do I get a new card as your machine swallowed mine!", "Do you charge for sending more cards?", "The app reversed a top off I had.  What should I do?", "Can I top up with Google Pay?", "My plans may change so I may need to change from GBP to AUD.", "Are there any discounts for frequent currency exchanges?", "I'm looking in the App and can't find my PIN, where should I look?", "I'm being charged for using my card!", "What is the maximum for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it important to verify my identity?", "pos": "Why is there an identity check?", "neg": ["I need several cards per day. And I need to be able to throw away all of the cards I make.", "I've just been married and need to update my name", "Am I able to open an account for my children?", "Why hasn't my friend's transaction arrive yet?", "Not sure what my password is.", "How long is US delivery?", "Tell me how a top up would be reverted.", "What if I type in the wrong PIN too many times?", "Help me find the transfer that I did.", "Will I be charged a fee for topping up using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the identity check for?", "pos": "Why do you need all these details about my identity?", "neg": ["Is there a way to use this app with a disposable virtual card?", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "I tried withdrawing but my cash is not showing up?", "What fiat currencies are used for holdings?", "I live in America, but I would like a card.", "I am looking to change my adress.", "your company is awful, i would like to delete my account please", "found card, how to put it back in app", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "DO you know the reason for the identity check?", "pos": "I can't do the verification.", "neg": ["How old do you need to be to open an account?", "I can't figure out how to change GBP to AUD, what do I do?", "I cant prove who I am", "Is the exchange rate the same on weekends as the weekdays?", "Is there a top up fee for transfer?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "What is your check-cashing policy?", "After purchasing an item I noticed the exchange rate was incorrect.", "If I order a card when does it arrive?", "How can I transfer some money into a foreign account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i make transactions before identity verification?", "pos": "why and how soon do I have to have proof of identity to you?", "neg": ["Can you tell me how to tell where my funds come from?", "My cash withdrawal says pending, why?", "My transfer failed to a beneficiary", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "I need my card as quick as possible", "Not living in same place, need to change details", "What happens if my card expires?", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I would like to know what the restrictions are for the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you do with all the identity information you're collecting from me?", "pos": "Why do you require identification documents", "neg": ["I have one other credit card from the US. Do you take that?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "What's my limit for topping up?", "Why did you charge me extra for withdrawing money?", "Do I need to re-apply to order a new card when my old one's about to expire?", "What methods are available for my friend to send me money?", "Where is the transfer to my account?", "Why was I denied the option to transfer money to a selected beneficiary?", "There are duplicate transactions on my account", "I do not recognise the card payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an identity check?", "pos": "how do I speed up identity verification?", "neg": ["Is there a Mastercard ATM nearby?", "My morning transaction needs to be canceled.", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "A withdrawal is showing that I don't recognize", "Help Me!  I lost my card.  What should I do?", "I lost my phone. What do I need to do?", "There is a cash withdrawal on my statement that I don't recognize", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "I made a payment that's pending. Will it go through?", "Show me how can my friends top up my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there anyway to bypass identity verification?", "pos": "Can I make transfers before my identity verification?", "neg": ["There has been an unusual withdrawal from my account, can you help?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "I want to open an account for my children", "How do I cancel a purchase?", "My top-up was rejected", "Why do I see an extra £1 charge on my statement?", "I have cash deposit to my account but it is experiencing a problem", "Do you convert to Euro?", "My card was stolen. What do I need to do?", "Now that I have my card, how do I connect it to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still want to use my account but haven't verified is that OK?", "pos": "I don't want to give you all my identify details.", "neg": ["There are two of the same charges on my account.", "maximum how many days get the courier?", "I would like to terminate my account.", "To deliver to the US, how long will it take?", "My PIN isn't working.", "When I add money to my international card do you charge a fee to do so?", "If I ordered my new card last week, how much longer should I wait to receive it?", "Do you have an age limit?", "exchanging currencies costs what?", "How can I obtain a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I speed up identity verification?", "pos": "I am afraid to give you all my identify details.", "neg": ["Where do you export the cards to?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "I've deposited a check but the cash isn't showing that it's there yet.", "Explain the payment that was declined!", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "I got my American Express in Apple Pay, why is top up not working correctly?", "Why am I getting charged more for using my card?", "I want to use my card. How do I activate it?", "Why is the payment on my card still pending?", "What method do you use for the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you asking so many questions about who I am", "pos": "What is the purpose of requiring my identification?", "neg": ["Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Would I be able to top up as much as I can?", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "How fast are transfers from Europe?", "How can I use my American Express to add money into my account?", "Are there any restrictions on where I use this card?", "how to get card pin?", "Why are you charging me a transfer fee?", "where can I change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why should I have to prove my identity?", "pos": "Why do you need to perform identity verification?", "neg": ["As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "What are the reasons for a declined transfer?", "How long will it be  before the person I sent money to is able to see it?", "Will there be a charge when money is added to my account?", "What are the reasons a beneficiary would be denied?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "What is the refund process?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am afraid to give you all my identify details.", "pos": "Can I use my account even though the identity verification has not passed yet?", "neg": ["What kind of ATMs would this card be accepted at?", "I'm waiting for my transaction to complete.", "How did you guys get your exchange rate?", "The virtual card won't work.", "I'd like to know what you guys look at to decide an exchange rate", "I am wanting to refill my card, is there a charge?", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "My card hasn't shown up yet.", "How come I can't find my payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account even though the identity verification has not passed yet?", "pos": "I'm not verifying my identity.", "neg": ["What kind of ATMs would this card be accepted at?", "I don't have a way to prove my identity.", "The exchange rate looks wrong on a holiday purchase", "I haven't received money from a transfer?", "I don't know my password anymore.", "How can I tell if my top-up has been cancelled?", "I am entering my passcode but getting an error.", "Why was there a fee with my cash withdrawal?", "The app is not able to realize that it is me.", "How does the exchange rate work on this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you need my identity details for?", "pos": "Why do you need all these details about my identity?", "neg": ["I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "I need my card to be delivered fast", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "Are transfers not free? I didn't know I would be charged for transfers.", "Why is my transfer taking so long to complete?", "To deliver to the US, how long will it take?", "When will my pending payment finish?", "Can I have my card activated?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I checked my account today and saw that I was charged an extra pound that I did not spend."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the purpose for verifying my identity?", "pos": "what are you going to use my identification details for?", "neg": ["I wasn't applied the correct exchange rate when getting cash", "I want to exchange USD and GBP with the app", "What can I do with a disposable virtual card?", "There is a direct debit charge that I don't recognize, what can I do?", "Do top-up limits exist?", "Is it possible to have an item refunded?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "$1 charge in transaction.", "Are there virtual disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is verification for my identity needed?", "pos": "If my identy verifacation hasn't gone through can I use my account?", "neg": ["When will my cash withdrawal show/", "Is there a pay structure for currency exchanges?", "Why did you decline my transfer?", "I cannot view the refunded amount in my account.", "I think the currency exchange that's been applied is wrong.", "If I exchange foreign currency, are there any other charges?", "When will a transfer from the US post?", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "is there a limit on top ups", "I do not have the information to verify my identify."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is my identification used for?", "pos": "Can you explain more about why should I verify my identity?", "neg": ["I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I have a card payment that I don't recognize. What should I do?", "Is there a charge for sending out more cards?", "Can I exchange currency for different types?", "I was needing you to see if the exchange rate is correct from when i got cash", "need to know places i can withdraw money", "show me how to top up", "I bought an item and now I want a refund.", "Will I be charged for adding money by transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need so much information about me", "pos": "Is it possible to go ahead and log in, although I have not been confirmed yet?", "neg": ["I've never been to that store.  That's a fraudulent charge.", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "Can I change or hold different currency?", "I couldn't make a transfer", "What are the auto-top up policies?", "I just got my card and cannot get it to work.", "My identity is unable to be verified.", "I did not get the right exchange rate while getting my cash out.", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "My card payment still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I already have an account. Why can't I use it unless my identity is verified?", "pos": "Why does my identity need to be verified?", "neg": ["I would like to exchange currency  What types are there?", "disposable virtual card can be ordered where?", "Is the fee with my cash withdrawal a mistake?", "When I'm traveling is it possible to add money automatically at certain time points?", "My account is showing a double charge.", "What is the maximum number of transactions that I can put on a disposable card?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "Why is there some cash that I did not deposit in my account?", "Is there a charge for getting more cards?", "Can I use my virtual card for recurring monthly payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is verifying my identify important?", "pos": "Can I use my account although the identity verification has not been accepted yet?", "neg": ["Am I charged if I make a top-up?", "Please tell me the limit to topping-up.", "My card is about to expire. Do I have to go to a branch to order a new card?", "When will my cheque process?", "My refund has not yet been credited on my statement", "Will there be a charge for topping up by account with a SEPA transfer?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Some cash was withdrawn in the app, but I did not do it.", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I make transfers before my identity verification?", "pos": "Why is the identity check involved?", "neg": ["My transfer was declined. What might the reason be?", "Are there a certain amount of transactions i can do with one disposable card?", "Which type of card will I receive?", "There is unusual activity on my account and I believe someone took my card.", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "What is wrong with my top-up?", "i need help, i lost my card", "Recipient has not received the money", "Can friends I have top-up my account?", "I've deposited a check but the cash isn't showing that it's there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does identity check work?", "pos": "Why do you need me to do an identity check?", "neg": ["I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "When should I expect my card to arrive?", "My refund has not arrived, and I am unsure why. Who do I contact?", "Why has my card declined", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "I am asking to end my account.", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "What top up charges are there for US cards?", "A refund for a recent return has not arrived on my card.", "I bought something this morning and the payment is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need me to do an identity check?", "pos": "I can't do the verification.", "neg": ["I am having a problem proving who I am", "I don't see any change in my balance.", "What do I do if my Google pay top up isn't working?", "Why didn't my friend's transaction arrive yet?", "How do I unlock my account after typing in the wrong PIN too many times?", "Is there an extra charge to exchange different currencies?", "I have a fee listed for a transfer.", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "I found the exchange rate for my cash withdrawal is wrong", "Help me verify the card used on a top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you have an identity check?", "pos": "Why does my identity need to be verified?", "neg": ["Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "Where do I access the auto top-up function?", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "Why is my 'top up' not showing up in my wallet?", "Is a physical card also available", "My card still hasn't arrived after two weeks, now what?", "I can't see the transfer that I put in.", "How do I shut down my account and get out of this company?", "I think a card payment I made was cancelled, can you check?", "I don't recognize some transactions.  Is someone else using it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's requiring me to verify my identity?", "pos": "Why do you need so much id info from me?", "neg": ["My source of funds need verification.", "Can I get my friends to add money to my account?", "How do I make my PIN work again?", "I need more money in my account. Can I add more by transferring?", "I have a charge for something I didn't buy.", "What type of card will I receive?", "I just replaced my phone so do I have to make a new account?", "What exactly is the exchange fee?", "I would like to cancel my purchase.", "The card payment I attempted to make failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need to check my identity?", "pos": "What is the purpose of requiring my identification?", "neg": ["Is top-up possible with Apple Pay?", "I have a direct debit on my records that is strange and I need help.", "Are SWIFT Transfers available at this bank?", "Is topping up with cash allowed?", "I made a purchase and was charged at the wrong foreign exchange rate.", "Is there a top-up limit?", "Why hasn't my transfer gone through", "What if my top up didn't work?", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "I want to see what this fee is on my card payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the identity check involved?", "pos": "which identity details are required", "neg": ["Is there any limits I should know about if I'm going to use a disposable virtual card?", "When will I see my cash, since I already deposited my check?", "My payment is taking a long time to go through.", "Why am I not allowed to transfer money to my cryptocurrency exchange?", "My top-up was just cancelled.", "It didn't give me my cash", "How do I know what my account is set to, I am paid in GBP?", "ATM apparently not working?  Couldn't access funds in my account?", "Why was my request for cash declined?", "How to receive the actual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the reason for needing to verify my identity?", "pos": "Do you think you're asking for too much information about me?", "neg": ["My statement shows a strange direct debit.", "I would like to verify my source of funds.", "Show me where I can see the PIN?", "Will there be a charge for topping up by account with a SEPA transfer?", "What is the max top-up?", "What should I do if I have used all of my PIN tries?", "I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "How do I terminate my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you think you're asking for too much information about me?", "pos": "Why do you need all these details about my identity?", "neg": ["Will this app allow me to exchange currencies?", "I have a payment that I didn't make.", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "I was told to verify my identity, how do I do that?", "Why has my new card still not come?", "Tell me what ATMs use this card.", "Money that I have transferred hasn't arrived yet", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "I have a payment in my statement that is off", "I got less cash at the ATM than I asked for. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't do the verification.", "pos": "Why does my identity need to be verified?", "neg": ["I believe my top up has failed", "I need an ATM right now!", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "Why was I charged a fee for my withdrawal?", "What fiat currencies are used with holdings and exchanges?", "Please tell me how to change my pin.", "Will I be charged to top off my account?", "How can my friend give me money?", "Problem verifying my account", "Why did the ATM swallow my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need so much id info from me?", "pos": "What is the purpose of requiring my identification?", "neg": ["I want to inactivate my account.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "I would like to purchase another card.", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "I need to know why a money transfer is available.", "How do I top up using my Apple Watch?", "I found a direct debit I would like to dispute", "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "Can I change or hold different currency?", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the purpose of requiring my identification?", "pos": "I don't want to use this method to identify myself.", "neg": ["Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Where should I look for my PIN number at?", "I thought it was free to make a withdrawal. So how much does it cost now?", "How do I find out my source of funds?", "Tell me more about getting a virtual disposable card.", "When did you send me my new card?", "What ATM accepts Mastercard?", "I don't recognize this payment", "The date my card expires is coming up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account before the identity verification is complete?", "pos": "Can you explain more about why should I verify my identity?", "neg": ["Could you please help me figure out why the seller has not received their money after I sent it.", "I think my top up was reversed.", "How long until transfers complete?", "How many days until my US transfer arrives?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "Is there always a charge when withdrawing money?", "Are refunds allowed for certain items.", "I need to top up, can I use google pay?", "Can I use my card to withdraw from my account?", "Why would I get a decline message in a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Identity verification hasn't passed yet is it possible to use my account?", "pos": "If my identy verifacation hasn't gone through can I use my account?", "neg": ["Can I transfer money using the SWIFT service?", "Would you give me a mastercard and visa?", "Am I able to have a card sent to China?", "What's the maximum amount I can top up my card with please?", "If my card payment isn't working what do I do?", "How can I delete my account?", "A transaction I did to my friend hasn't arrived yet, why?", "I bought something and now I want a refund.", "my card details could be stolen, as i didnt make these transactions", "I no longer want to transfer funds, can we cancel that transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have to give you my drivers license", "pos": "I'm not verifying my identity.", "neg": ["Top up keeps failing", "Why is my payment in pending status?", "I think my card payment was reverted", "I am interested in changing my personal details.", "My wallet was taken and I see that someone is using my card!   Please help me!", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "I need to verify my funds.", "The app doesn't think that I am myself", "How can I tell if an AMT will take this card?", "Is there a limit on how many times I can use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it required to verify my identity?", "pos": "can I use my card before identity verification?", "neg": ["My balance didn't change after I transferred some money.", "The wrong exchange rate was used when I purchased an item.", "How can I tell if my card payment is reverted?", "help, lost my card", "Which ATMs accept Mastercard?", "Is it possible to get a card outside the UK?", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "Why was I charged extra on my app?", "I would like to link my card to my account.", "My card payment has the wrong exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my identy verifacation hasn't gone through can I use my account?", "pos": "Can I use my account before my Identity verification has passed?", "neg": ["I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "When will my transfer move from pending to confirmed?", "I paid with card and I was charged a fee", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "I have a payment that hasn't went through yet.", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "I haven't received my card.", "Is it possible for friends to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I use my card before identity verification?", "pos": "I am still waiting for verification.  Can I use my account before I am verified?", "neg": ["I just have one additional card from the USA. Do you support that?", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "My card data has been exposed.", "Please help me figure out the reason for the odd withdrawal amount from my account?", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "I have a strange transaction for £1 on my statement, what is that?", "Why did the ATM eat my card?", "I believe I got a wrong exchange rate when I got cash.", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "which identity details are required", "pos": "I would like to know why so much identity information is required?", "neg": ["My withdrawals were going smooth until I got declined today. What is going on?", "My Bank is in Europe, how long will the transfer take?", "I already paid to top-up but the funds aren't available yet, where are they?", "I'm using the app and I noticed a payment that I didn't make.", "I need to actuate my card.", "Why isn't my refund showing up?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "What do you use to figure out the exchange rate for the card?", "I was charged a fee when I transferred my funds, why?", "Why is there an extra €1 fee in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain more about why should I verify my identity?", "pos": "Why do you need to perform identity verification?", "neg": ["Can you tell me why I was declined from getting cash?", "What does it mean when a transfer is \"pending\"?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "Why is allowance not being given to my beneficiary?", "There are two of the same charges on my account.", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "I can't get my actual card to work", "Help!  My card is stolen.", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "There is a cash withdrawal on my statement that I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to go ahead and log in, although I have not been confirmed yet?", "pos": "Why do you require identification documents", "neg": ["What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "I did a payment but the app cancelled it.", "How can I look at where my available cash is coming from?", "Problem verifying my account", "Is my new card activated?", "Can I use a disposable virtual card for any purchase?", "It's been some time since refilled the top-up.", "I have a transaction showing multiple times.", "what is the status of my refund", "Why hasn't my top-up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do I need to verify my identity before I can use my card?", "pos": "what are you going to use my identification details for?", "neg": ["Is there a way to use a cheque to top up my account?", "How can many disposable cards can I have per day?", "On the card that is coming, what's the tracking info?", "How do i activate my card", "How many top-ups can I use?", "How do I add a card on to the app?", "I didn't get all the money I asked for", "Are there steps to see where my funds come from?", "My card expires next week. How do I get a new one?", "When can I expect my transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for verification.  Can I use my account before I am verified?", "pos": "I don't want to give you all my identify details.", "neg": ["how to get new card after atm eats it", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "Is topping up unlimited?", "Can I use my American Express card to add money into my account?", "Can you please disable my current account.", "I need to know if you will accept my credit card.", "My statement shows charges for things I never purchased. Were my account details stolen?", "How can I receive a virtual card?", "Do you offer a discount for those who perform frequent currency exchanges?", "Has there been any activity on my card today?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I already use my account although the identity verification has not passed yet?", "pos": "Can I go ahead and use my account even though my identify hasn't been verified yet?", "neg": ["What is the process when my card is due to expire?", "I tried activation my card and it didn't employment", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "What is this random charge of one pound doing on my account?", "If I wanted to change my PIN, how would I do that?", "How do I get the passcode reset?", "Where do I order a card?", "I need to reset my passcode, this one isn't working", "What is this withdrawal as I do not remember making it.", "What do I need to do to exchange my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not verifying my identity.", "pos": "Why do you need all these details about my identity?", "neg": ["How do I get my refund back?", "There was a charge applied when I used my card.", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "the exchange rate on my payment was wrong", "Can you please explain how to transfer money using the bank transfer process?", "what is this extra charge with my purchase?", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "I have received my statement but I do not see my refund, why is that?", "I was charged a transfer fee, why is that?", "Can I deposit money using Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need all these details about my identity?", "pos": "I don't want to give you all my identify details.", "neg": ["Can I get an actual card", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "Do you have the option for a disposable virtual card?", "Why hasn't my top-up gone through?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "What should I do once my card expires?", "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.", "am afraid someone may have gained access to the info on my card.", "What do I do to verify a top-up?", "When I bought something abroad, the exchange rate was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account although the identity verification has not been accepted yet?", "pos": "Can I go ahead and use my account even though my identify hasn't been verified yet?", "neg": ["I have lost my credit card in the ATM!", "The atm wouldn't give out cash", "Please delete my account immediately.", "What should I do if my phone is lost or stolen?", "I had a payment reverted and would like to figure out why.", "I want to top up by using a credit card, which ones do you support?", "Help! I need to transfer something to China.", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "Can I use my American Express card with Apple Pay?", "How long does it take transfers from Europe to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why on earth do you need so much personal id info from me?", "pos": "I don't want to use this method to identify myself.", "neg": ["When will my transfer move out of pending stage?", "There is a strange card payment I don't recognise.", "It looks like my card payment was sent back.", "Card payment still pending.", "Please verify my source of funds.", "In the exchange and holding, what fiat is allowed?", "How do I find my PIN?", "I must make several disposable cards per day.", "is there a way to change name?", "Mastercard is my preferred company."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why and how soon do I have to have proof of identity to you?", "pos": "I don't want to use this method to identify myself.", "neg": ["Need a new card, mine is expiring.", "My card is going to expire, what do I do?", "I believe my top up has failed", "The ATM machine would not give my card back", "cancel my account", "Is there a reason my payment is still pending?", "The disposable cards, what are they for?", "Am I able to have a card sent to China?", "Are there restrictions to transfers to certain accounts?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I go ahead and use my account even though my identify hasn't been verified yet?", "pos": "I would like to know why so much identity information is required?", "neg": ["new customer and filling gas for the first time today, not working,", "Where can I find information about where my money came from?", "What happens if a merchant doesn't accept  you payment?", "Who can I speak with regarding a lost card?", "Why did you charge me extra for withdrawing money?", "My account isn't showing the refund", "My transfer failed, why did that happen?", "Can I use google play as my primary app to Top up?", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "How do I find my PIN number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are you going to use my identification details for?", "pos": "I would like to know why so much identity information is required?", "neg": ["How do I replace my card before it expires?", "Would I be able to top up as much as I can?", "How can I edit my personal details in the app?", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "Why is my last transfer pending?", "How can I change currency type?", "What can I do with a disposable virtual card?", "Can I keep using my card after it expires?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "How can you assist me on topping up on bank transfers to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my account before my Identity verification has passed?", "pos": "I don't want to give you all my identify details.", "neg": ["Why is it taking so long for my pending transaction to post as cleared?", "I tried to make a payment with my card and it was declined. Why is it pending?", "I topped up but it isn't in my account", "Can you tell me why my card payment was cancelled?", "Why won't my transfer go through?", "Can I change my PIN at my local bank?", "My ATM withdrawal was declined.", "Can you tell me the restrictions for the disposable cards?", "I have a direct debit I didn't set up", "Why would you decline my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need me to verify who I am?", "pos": "Why do you need to perform identity verification?", "neg": ["There's a payment in the app that I didn't authorize.", "Will you charge me more if I top up with an international card?", "how can the money machine keep my card what do i need to do?", "I have young kids. Can they use this service?", "Reasons for top up cancellation.", "I made a mistake and performed a transaction on the wrong account!", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "I want to auto top-up.", "How can my account have money transferred into it?", "I did a transfer but the balance is the same."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know why so much identity information is required?", "pos": "Why do you require identification documents", "neg": ["I want to top up from my Apple Watch, can I?", "\nAt which ATMs can I use this card?", "What is the procedure for me to get more cards on my account?", "Delete my account now please.", "There is a fraudulent payment!", "Which fiat currencies can I use through this app?", "Where do i find my PIN?", "Can you please assist on my item that needs to be refunded?", "Why did my card get charged twice for a transaction?", "Where are the ATMs that I can use Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't want to give you all my identify details.", "pos": "Why does my identity need to be verified?", "neg": ["How can I track my card's delivery?", "How can I find an ATM that accepts this card?", "I can't find the money I just added to my account.", "I need to know where I can withdraw money.", "Can I use SWIFT transfers?", "What's the youngest I can be to open an account?", "Where are you present globally?", "is it possible to top-up with google pay.", "Using Google Pay, can I top up?", "What locations allow me to withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you require identification documents", "pos": "Why does my identity need to be verified?", "neg": ["I do I top up from my Apple Watch?", "My card isn't working at all. What happened?", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "What currences are available for exchange?", "Is there anywhere I can't use my card?", "The currency exchange for my purchase in foreign currency is incorrect.", "I want to replace my current PIN.", "DO I have to be 18 to open an account?", "The app reverted the payment I made.", "If US cards have a top up charge, what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you need to perform identity verification?", "pos": "Why does my identity need to be verified?", "neg": ["My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "Help me figure out how to link the new card.", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "What should I do?  My card has been stolen!", "My balance doesn't show my deposit.", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "How can many disposable cards can I have per day?", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "Why can't I use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my identity need to be verified?", "pos": "I don't want to use this method to identify myself.", "neg": ["If I want a friend to top off my account, can they?", "How long until my new card gets here?", "I don't recognize the direct debit payment from the app.", "Tell me what I should do after my card expires.", "If I live outside of the UK am I still eligible for a card?", "For my account, how do I transfer money in?", "Do you support top ups?", "I tried to get cash out of the ATM but it is taking too long", "When will my transfer come through?", "What is the charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This stupid system is not letting me prove my identity.", "pos": "The app is not able to realize that it is me.", "neg": ["My cash withdrawal isnt showing on my account", "Can I use a cheque to top up my account", "Even though I added money ey to the card, I couldn't use it", "What do I do if I see a transaction on my card that I don't recall making?", "What do I do if my card was stolen.", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "Can I directly deposit my salary to this account?", "can you tell me why my card was declined?", "Why is top up not working if I use my American express with my apple pay?", "I want to reactivate my card, I thought I had lost it but found it again this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my ID been verified?", "pos": "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "neg": ["How do you check my identity?", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "I was told I would be getting a refund but I have yet to see it", "Why was I charged a fee for withdrawing money off my card?", "I have a withdrawal waiting to go through.", "How long does it take for a top up to be approved?", "help me link my card", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "How can I change my PIN?  Help.", "I think the exchange rate for the cash I withdrew wasn't correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app doesn't think it's me.", "pos": "My identity verification isn't working", "neg": ["Is my PIN the same thing as my passcode?", "What are all the fiat currencies that are supported for both exchange and holding?", "Why is my beneficiary not allowed?", "I have a second credit card from the US. Will you take it?", "My new card is here, what's the process for activating it?", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "I think my phone was stolen. What can I do?", "How can I top up my account by bank transfer?", "I returned something to a  store but can't see my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting on my identity verification.", "pos": "The app is having trouble verifying my identity.", "neg": ["I bought something and I take issue with the exchange rate applied.", "An extra fee has been added to my card payment is this correct?", "I have a cash withdrawal that says it's pending, why?", "Is the exchange rate the same on weekends as the weekdays?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "I want to find out what happened to my new card?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "is there a limit for top up?", "I want to give a second card for this account to my daughter, would this be possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to bring for identification?", "pos": "i am under 18 and i am trying to verify my id. why wont it work?", "neg": ["There is a withdrawal on my account that I don't remember initiating.", "My card payment wasn't declined", "Why won't my top up work", "My morning transaction needs to be canceled.", "Will I need a new card or can I put my old card back into the app?", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Why was I charged an additional fee when paying with card?", "If I were to do a transfer, what is the rate for that?", "I had transferred some money but the balance hasn't changed.", "How can I verify my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I unable verify my id?", "pos": "i am under 18 and i am trying to verify my id. why wont it work?", "neg": ["Can i cancel this purchase?", "I want to change my account details.", "I got some cash in the ATM but its still pending", "Will my other US credit card be accepted?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "I bought something and want the money refunded can I get some help with that?", "I would like to edit my personal information .", "It looks like the exchange rates on my card payment are wrong", "At what age can my children use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's wrong with my ID? I can't verify it.", "pos": "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "neg": ["How do I report fraud on my card?", "Help! I lost my card!", "A fee that shouldn't be there is there after using my card!", "Please tell me which fiat currencies you support.", "I want a refund for an item", "Is there restrictions on where I can use my card?", "Any extra charges for exchanging currencies?", "my top up isnt there yet where do i find it", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Where would I find top up by cash deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "pos": "The app failed to verify me.", "neg": ["Why hasn't my transaction completed?", "There is an extra $1 charge on my statement, why is that?", "I'm pretty sure my top up is still pending.", "Can I change my PIN in Austria?", "Which countries do you support?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "are you sending me my card?", "Where do my funds originate from?", "Where is my virtual card located?", "How do I know how much money I will have when I travel abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my id verifying?", "pos": "Can you help me with proving my identity?", "neg": ["Please tell me the steps to verify my identity.", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "I noticed that there's a payment on my card that's pending.", "What is the dollar that I have pending on my statement there?", "I lost my passcode.", "I noticed my transfer was declined.", "I want to op up my account by using bank transfer. How do I go about it?", "Where can I get a physical card?", "Okay, I found my card, can I put it back in the app?", "Can other people top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble with the app recognizing me.", "pos": "Why is my identity not verified?", "neg": ["My source of funds need verification.", "If my funds are running low, will the app top up automatically?", "how long are my top ups pending", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "I don't think the charges made when I had currency exchanged are right.", "After purchasing an item I noticed the exchange rate was incorrect.", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "I would like to change my adress", "My top up hasn't gone through yet, why?", "What are the currency exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I can't prove my identity.", "pos": "My identity wasn't verified", "neg": ["There's a card payment with a name I don't recognize", "You provide support in what countries?", "What currencies can I hold?", "Do you send duplicate cards?", "How do I revert a transaction?", "Can I make a contactless payments?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "My refund has not shown up on my statement.", "My cash withdrawal was not entirely complete", "Are there any top-up limits that I must follow?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i am under 18 and i am trying to verify my id. why wont it work?", "pos": "My app says that I'm not verified.", "neg": ["I want to transfer money with my credit card.", "Is it possible to obtain both a Visa and a Mastercard from you?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "If I top up by transfer, am I going to be charged?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "What fiat currencies can I use for holding and exchanging?", "What is the reason why the transfer shows as pending?", "Will my transfer be done soon?", "I blocked my card by mistake, how do I unblock it?", "I transferred some cash and it has not arrived yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app doesn't think that I am myself", "pos": "I'm having a hard time proving my identity.", "neg": ["Can I order a card?", "my phone was lost", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "I refilled my account balance but got an error message.", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "Could you explain why my card payment did not work?", "What fiat currencies are used with holdings and exchanges?", "How can I check for an unsupported merchant for my transfer request?", "I have a top-up that's still pending and wanted to know about it.", "Which countries can I change my PIN in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help verifying my identity.", "pos": "Why hasn't the app verified my identity?", "neg": ["I would like to edit my personal information .", "I need to exchange my GBP to AUD, how would I do this?", "Which foreign currencies do you accept for adding money?", "What ATMs can I use this card at?", "I don't want to use this method to identify myself.", "Tell me why my transfer is pending.", "Should my top-up be completed by now?", "Will the PIN come separately?", "What went wrong with my transfer?", "I need more physical cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have the means to prove my identity.", "pos": "It won't let me verify my identity.", "neg": ["I am not sure but someone else might be using my card", "My card will expire soon, do I need to order a new one?", "I'm unhappy with the exchange rate your cash transactions.", "Where can I edit personal details?", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "Am I able to have a card sent to China?", "can i top up with check?", "When I got cash, my exchange rate was off.", "How can I change my information?", "Can another family member hold a card for this account in addition to mine?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity verification isn't working", "pos": "I can't upload my identification.", "neg": ["Is my country's currency supported by your system?", "I asked for cash but I did not receive all the funds", "What is this strange payment in my account?", "Why is my last cheque deposit taking so long?", "I'd like to order another card", "Tell me about verifying top-up", "I was trying to top-up and my credit card was declined. Can you tell me why?", "When will my deposit post to my account?", "How do I know if i need a disposable card?", "Can I use a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure how to provide my identity.", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["My credit card has been declined.", "Why did I get charged for a withdrawal?", "I see a direct debit transaction that I didn't make.", "Why am I being charged to transfer funds?", "Which countries do you currently support?", "I entered in the wrong PIN.  Please help me unlock my account.", "My card has an expiration date, will you send a new one automatically?", "Please help.  The card won't work.", "Do you allow currency exchanges?", "Why is my card payment still a pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not recognized by the app.", "pos": "I can't upload my identification.", "neg": ["I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "Why are you charging me fees for using my card?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "Seems like my card payment has been cancelled", "Can I purchase with cash or cheque?", "How long will a transfer take from Europe?", "How long does a top-up take to go through?", "What do I do if I already had a card with you guys?", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "I recently bought something abroad but the exchange rate is incorrect. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "pos": "Why am I unable to verify my id?", "neg": ["Can you help me get a disposable virtual card?", "I keep trying to make a payment, but it doesn't work.", "Why haven't I gotten my new card?", "Are there cash machines where I can change my PIN?", "I am not receiving the correct exchange rate on my card.", "My card was refused", "can I be charged for topping up by card", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "is it possible to cancel transactions?", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me verify my identification.", "pos": "Why isn't my id verified?", "neg": ["Can you tell me what the problem with my card is? It was declined at a restaurant today.", "Why did my transfer not work?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "I was spending cash with my card and got a fee.", "I accidentally made a payment to a wrong account. What should I do?", "How do I verify my new card?", "There is a direct debit transaction that I did not authorize", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I have a new email.", "What happened to the money that I deposited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is telling me that I am not me.", "pos": "My identity is unable to be verified.", "neg": ["I could not use my card in a store.", "Why wont the ATM give me cash?", "How can I go about transferring money to my account?", "Is there anything to do because my phone was stolen?", "I don't need to transfer anymore and I want to cancel it.", "I'm trying to use a cheque to top up", "There is a fee from a transfer that is not supposed to be here!", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "Would it be possible for me to get a second card?", "I have a strange transaction for £1 on my statement, what is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app won't identify me.", "pos": "Why am I not allowed to verify my id?", "neg": ["After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "I need an ATM right now!", "My card payment was reverted", "I must change my address.", "My virtual card isn't working.", "Why is my refund not visible on my statement?", "I haven't received my transfer funds yet, where are they?", "How come I got charged extra for withdrawing cash?", "Can you tell me how I go about activating a new card?", "My card is due to expire"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "pos": "Why hasn't the app verified my identity?", "neg": ["I would like to know more about what a disposable virtual card is?", "Mastercard is preferred to me.", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "I just noticed my transfer was declined and I don't know why. Can you help me?", "Where do I find the auto top- up?", "Transfer was declined.", "Google play top up help?", "How can my new card be renewed?", "How do I use a cheque to top up?", "why top up is not working even if I got my American Express in Apple Bay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me with proving my identity?", "pos": "I am not able to prove my identity", "neg": ["Where's the money from my transfer from Europe?", "I would really like a physical card.", "What do you do with all the identity information you're collecting from me?", "I have a card payment which shows as pending", "I'd like to get another card", "top up is still pending", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "I'm still waiting on my new card to be delivered!", "Tell me about the card PIN?", "Give me a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "app malfunctioning, does not know its me", "pos": "Help me verify my identity.", "neg": ["My card hasn't shown up yet.", "Is there a fee for topping off by transfer?", "i have used my card online before and wasn't charged, why am i charged now", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "Why was one of my transfers declined?", "how come my withdrawal rate is wrong for my cash withdrawal", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "How long does it take to get a refund on something I bought?", "The wrong exchange rate applied to my cash withdrawal.", "My card don't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't my ID be verified?", "pos": "I am having some difficulty verifying my id.", "neg": ["Is my PIN the same thing as my passcode?", "It looks like I was charged twice for a single transaction", "How do I know what my account is set to, I am paid in GBP?", "I would like for someone to tell me which fiat currencies that your company supports.", "what is the leadtime for a new card to show up in the mail?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "What is the foreign exchange rate you will apply?", "I tried activating my plug-in and it didn't piece of work", "What exactly is the exchange fee?", "What currencies can I not hold many in, if so what are they?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity verification is not working.", "pos": "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "neg": ["My wallet isn't showing my top-up, did I do something wrong?", "Is it possible to access my phone from the hotel/", "What is the reason for the extra fee on my statement?", "am afraid someone may have gained access to the info on my card.", "Explain to me how to verify the top-up card.", "Why would a transfer to an account not be allowed?", "Is there anyway to bypass identity verification?", "Help me use American Express to add money to the account.", "I think the top up failed", "My transfer didn't arrive to the recipient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to verify my account?", "pos": "Why hasn't the app verified my identity?", "neg": ["Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "top up google pay, is it possible?", "When I tried to top up using my card, all of the money disappeared.", "Can I have more than 2 disposable cards?", "Please show me how my friend can send me money.", "How can I check on the status of my new card?", "How long does it take to verify a cash withdraw?", "What is the return policy?", "Why won't you let me name X as a beneficiary?", "Is there a disposable virtual card option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "pos": "I don't have a way to prove my identity.", "neg": ["What forms of ID do you need for identity verification?", "Can I use my account before the identity verification is complete?", "What's the procedure with currency exchange?", "Is there a way to see where my money originally came from?", "I couldn't get money from the ATM", "want to know how to get virtual card", "Do I have to pay for a second card?", "I made a purchase but the exchange rate is wrong?", "I lost my phone. Can I use my card without the app?", "I got less cash than what I specified at the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I can't seem to verify my id?", "pos": "Everytime I try to prove my identity it won't let me.", "neg": ["My transaction went through but I was charged a fee. Why?", "What is the reason my top-up is still pending?", "In which countries does your app work", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "How much longer until I get my new card?", "Can I use my card anywhere?", "What can I do if my passcode won't work?", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "I don't know where the top-up verification code is.", "I made a mistake and need to cancel a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity can't be verified for some reason", "pos": "The app does not believe that I am myself", "neg": ["Is there a way to recover my password?", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "How long does a payment show as pending before i should worry about it?", "The company is no good, please terminate my account.", "My top-up is taking a while to process!", "How do I to up by card?", "Why couldn't I get cash from an ATM?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "I must make several disposable cards every day.", "What do I do if my payment was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have no way to prove my identity.", "pos": "The app can't verify my information for identity proofing purposes.", "neg": ["How many years old do I have to be?", "What currency can I use to pay for a top up?", "Why is it necessary to verify the top up?", "My cash withdrawal isnt showing on my account", "The card payment is declined.  Please inform me why.", "Why would a merchant revert a card payment?", "Can I allow other people to top up my account?", "How can I top up with my apple watch?", "How can I unblock my PIN?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "pos": "My app says that I'm not verified.", "neg": ["If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "i can not see my top up", "I blocked my card by mistake, how do I unblock it?", "What do I do to unblock my PIN?", "I couldn't get money from the ATM", "How do I change the PIN?", "I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "how do I ask for a physical card?", "Help, I don't see my money i just added.", "Can I have money of different country of origin."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't verify identity through the app.", "pos": "The app does not know it is me.", "neg": ["how can the money machine keep my card what do i need to do?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "i noticed that the funds were returned to my bank account. What happened?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "I just saw a fee on my account. When do these get charged?", "Are there any restrictions to where I can use my card?", "if im not using my account should i close it or just let it sit", "who charged my card", "My top-up appears to be pending.", "My payment has been declined several times.  Can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.", "pos": "Problem verifying my account", "neg": ["How do I find the refund on my statement?", "How can I fix my bank transfer to show up on my bank account?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "What are the auto-top up policies?", "How do a reverse a duplicated charge?", "How do I go about verifying my identity?", "What do I have to do to cancel a transfer?", "Why has my card payment been reversed?", "Is there a fee for paying by card?", "Are your cards available in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Everytime I try to prove my identity it won't let me.", "pos": "The app is not able to realize that it is me.", "neg": ["What to do if my physical card is not working?", "who can put money in my account?", "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "What currencies can be exchanged in the app?", "What are the reasons a beneficiary would be denied?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Where is the refund on my statement?", "how long are my top ups pending", "I already have a card and want to link it", "I can't add any more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to verify a person's identity?", "pos": "Why is my identity verification process not working?", "neg": ["Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "Why hasn't my transfer gone through", "When will my card be delivered?", "What if my top up is reverted?", "I want to use my card. How do I activate it?", "What are the requirements to verify my identity?", "The currency exchange for my purchase in foreign currency is incorrect.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "My phone was stolen, what should I do first?", "How can I find out where the funds are flow?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having trouble proving my identity", "pos": "What do I have to do to prove my identity?", "neg": ["Will I get charged for sending out more cards?", "Help!  The app says I took out cash but I didn't!", "My card payment had the wrong exchange rate", "I was charged too many times for one transaction.", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "My card appears to have never arrived?", "I found a direct debit I would like to dispute", "How can I change my Rowlock ?", "how do i set up my apple pay watch to connect to my account", "I tried transferring to an account but it didn't go through. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app does not recognize who I am.", "pos": "I don't have a way to prove my identity.", "neg": ["I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "If I top up by card, what options do I have re: currency and card type?", "Why have i been charged a fee for using my card?", "I wanted to top up my account and it doesn't look like it worked", "How do I get my card to work?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "Can you convert to EUR?", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "What do I do if I lost my phone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity wasn't verified", "pos": "Why is my identity not verified?", "neg": ["I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "I have duplicated transactions on my statement", "What do I use to verify my identity?", "How long do I have to wait until the transferred money shows up?", "Is there any type of fee for currency exchange?", "I think my card payment was cancelled. What happened?", "How do I contact customer support about my declined transfer?", "My ATM transaction was cancelled.", "How can I change currency type?", "I already have an account. Why can't I use it unless my identity is verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help my prove my identity.", "pos": "Why is my identity not verified?", "neg": ["Can you provide information for freezing my card immediately?", "My app says I withdraw money from my account from an ATM.", "Did a card payment that I made get cancelled?", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "Can Google Pay be used for top up, please help?", "Hey, I have my card, how do I get it to show in the app?", "What do I do if my phone was stolen?", "The ATM wouldn't let me withdraw cash.", "I want to use auto top-up. Is there a limit?", "Is there a way to use a cheque to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having difficulty verifying my identity.", "pos": "The app does not believe that I am myself", "neg": ["How many different cards can I have for my account?", "There is a direct debit patentp that I haven't authorized.", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "I would like help to revert a transaction I did this morning", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "Is it possible that my card payment was reverted?", "How is my card payment still pending?", "I need a single use card for shopping online", "Foreign currency rates were put in wrong at an ATM i used.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I not allowed to verify my id?", "pos": "The app failed to verify my id.", "neg": ["How long will my top-up stay pending?", "My payment has not been accepted.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "what are the locations i can withdraw money", "Can I re-link a lost card with the app?", "How can I change my information?", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "What would I be charged in receiving a SEPA transfer?", "Do you have any card fees if I want to add money using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not able to verify my id. Why?", "pos": "The app doesn't believe its me.", "neg": ["For some reason, I'm unable to transfer funds.", "I want to do a cash deposit to top up. How do I do this?", "Tell me how to delete my account.", "I don't know how to verify my identity.", "I put money in my account a week ago but its still not there, what is happening?", "I'm interested in learning more about product refunds.", "Would I be able to open an account for my daughter?", "Where is the cash deposit I made?", "Will you tell me how to exchange USD for GBP in the app?", "What is wrong with my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app doesn't believe its me.", "pos": "The app isn't letting me log in, but my info is correct.", "neg": ["I withdrew $100 but only received $20", "I no longer want this can i cancel my purchase?", "I don't remember my password", "I got my American Express in Apple Pay, why is top up not working correctly?", "How do I verify my source of funds?", "Where do I find a virtual card?", "Can my account have different types of currency in it.", "Help!  I fear that my card was stolen,", "At what places accept my card?", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity can't be verified.", "pos": "I don't have a way to prove my identity.", "neg": ["How is my card payment still pending?", "Explain why my card payment wouldn't go through.", "Why couldn't I get cash from an ATM?", "Are there any charges for topping up my card?", "What does a pending cash withdrawal mean?", "Does this app have the same exchange rate as third parties?", "If I live outside of the UK am I still eligible for a card?", "why do you verify the top up", "Can I top-up my card using a bank transfer.", "I want my card frozen right away. Money was taken out in an odd location I have never heard of."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity verification didn't work", "pos": "My identity is unable to be verified.", "neg": ["How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "I'd like to open an account for my children. How can I do that?", "I withdrew cash abroad and the exchange rate applied is wrong.", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "If I need to make an exchange from USD to GBP, how can I do so in the app?", "When will I see my cash, since I already deposited my check?", "I want to reactivate my card, I thought I had lost it but I found it.", "Why wasn't my payment accepted by the app", "May I order another card?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to prove my identity", "pos": "I'm unable to verify my identity", "neg": ["I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "This disposable virtual card is not working.", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "An extra fee has been added to my card payment is this correct?", "My phone got stolen, how can I use the app?", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "What's the expected wait time to recieve my new card?", "What is delivery speed to the United States?", "I got less cash than what I specified at the ATM.", "Are you sure this is the interbank exchange rate? This rate is really bad."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my identity not being verified?", "pos": "I dont have identification", "neg": ["I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "Does the app allowing exchanges between USD and GBP", "I prefer using Mastercard, can I substitute?", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "Why haven't I gotten my payment yet?", "I received the wrong amount of cash.", "I still haven't received my card in the mail", "In regards to the PIN of the card?", "I was charged multiple times at the same location at the same time", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It won't let me prove my identity.", "pos": "why does it take so long to verify my id", "neg": ["Could you help my figure out the exchange fee?", "I visited the ATM but got less money than what I requested. Why?", "What are the steps to activate the card, as it does not seem to work?", "Why is it required to verify my identity?", "I cannot get my virtual card to function.", "can you top up your account automatically", "Is there a charge for SEPA transfers?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "How do your exchange rates factor in?", "My transfer was declined. What might the reason be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity isn't being accepted, what should I do?", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["I use this card all the time so why did it get declined at the store today?", "Why hasn't my refund been appiled to my account?", "What do I owe for a new card?", "Is ordering a new card from China available?", "What services can I use to top up?", "My morning transaction needs to be canceled.", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "How do I get another card", "It looks like my top up didn't work.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not have the information to verify my identify.", "pos": "I'm having trouble with proving my identity.", "neg": ["Why is there an uknown charge showing on my account?", "Can I set up to my account to automatically top up?", "When I was traveling abroad, the exchange rate was applied wrong.", "i am not a premium customer but i want a virtual card, how do i get it", "How do I transfer money between two of my accounts?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "How do I link the new card?", "how can the money machine keep my card what do i need to do?", "Can I order a second card?", "Is the ATM broken? I can't get cash from it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't this accepting my identity?", "pos": "What am i missing to verify my id?", "neg": ["I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "I had to pay one pound more than the set price!", "How can I change USD to GBP?", "Can you tell me more about limits to disposable virtual cards?", "I can't find my phone and I'm worried someone is going to use it", "How do I exchange currencies using the app?", "Can I have multiple currencies in my account?", "I need to reset my passcode, this one isn't working", "There's a card payment with a name I don't recognize", "Will I have to wait much longer for my new card to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having a problem proving who I am", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["I got double charged!", "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "I didn't enjoy my tutor session and want a refund back. How do I go about doing this?", "I need to order a new card, can you please direct me to the virtual cards?", "I'm still waiting on a payment", "What is the extra fee that showed up on my card?", "Can I have a card even if I am not living in the UK?", "What was I charged a fee for card payment?", "Why has my card payment been reversed?", "What do I do if my phone is stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why does it take so long to verify my id", "pos": "I can't upload my identification.", "neg": ["Can I get a card? I live in the US.", "How old does my daughter need to be to have her own account?", "How long will it take for my cash withdrawal to stop pending", "the product is not working, can I get a refund?", "How can I tell the source for my available funds?", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "Why is my identification required?", "Why was I charged a fee when I withdrew money?", "I still haven't gotten my new card.  When will it get here?", "I got charged in double and want a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having a problem with verifying my identity.", "pos": "Problem verifying my account", "neg": ["Why isn't my cash deposit showing up in my account?", "After purchasing an item I noticed the exchange rate was incorrect.", "What is the exchange fee that is charged?", "Can I have my card delivered on Tuesday?", "I moved, can I edit my personal details?", "What type of card will I receive?", "How many incorrect attempts cause card to be blocked?", "I need to know which fiat currencies I can use with you.", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "Will you accept my salary if it's in another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What am i missing to verify my id?", "pos": "I'm having a hard time proving my identity.", "neg": ["Where did my money come from?", "Why was I charged a fee for my card payment?", "Are purchases returnable for full refund?", "Why was I charged a fee when making this transfer when I shouldn't have been?", "What is the return policy?", "How can I receive money from my friend?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "How long until the transfer is reflected on my account balance?", "Why did I get charged more than once?", "Why hasn't my son received the transfer I sent to him earlier?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I can't prove my identity?", "pos": "Unsure how to provide my identity.", "neg": ["Can I top-up by cheque?", "Do you have a problem with EUR exchanges?", "In my statement, I got a €1 extra fee.", "There is a Direct Debit that looks suspicious.", "How would I use a bank transfer for topping my account?", "Why did I get charged for a withdrawal?", "Will you charge an extra fee for top ups?", "I am seeing in the App a diret debit that its not mine", "Can you tell me where  can change my PIN?", "I noticed the exchange rate for cash withdrawal isn't right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not able to verify my identity.", "pos": "What do I have to do to prove my identity?", "neg": ["So my top-up failed, could you tell me why?", "I'm waiting on a top-up, its still pending", "I need to find out where the card is that I ordered.", "I need to cancel a transfer I made.", "I cannot see a refund in my account", "For some reason, I'm unable to transfer funds.", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Why check my identity?", "I tried to make a purchase in the store but my card was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the app verified my identity?", "pos": "The app doesn't believe that I am myself", "neg": ["Why  am I being told this  transfer will not  go thru", "Why was the exchange rate so wrong when I bought something!", "I was unable to transfer money from my account.", "Where do we mail the card?", "Visa or Mastercard?", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "What top up charges are there for US cards?", "When traveling, is it possible for it to add money at specific time intervals?", "I can't see a top-up top-up verification code.", "I wanted to withdraw $100 from the ATM but I only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cant prove who I am", "pos": "The app is not able to realize that it is me.", "neg": ["How many years old do I have to be?", "Am I able to do a SWIFT transfer with you?", "Help!  The app has an ATM withdrawl that I didn't make.", "I was declined when I tried to take out cash!", "I didn't receive the amount of cash I requested for the ATM.", "Why is my transfer pending when I already made it?", "What is a pending cash withdrawal?", "For topping-up is there a charge?", "A transaction posted twice to my account.", "How would my friend be able to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not able to prove my identity", "pos": "The app can't verify my information for identity proofing purposes.", "neg": ["Can I use American Express?", "Are there top up charges for US cards?", "Why was I charged a fee for withdrawing money?", "I wanted to know why a top-up I made has been reverted.", "Can I cancel a transaction?", "Please list the countries you support.", "Do you deliver the PIN separately?", "What do you use to figure out the exchange rate for the card?", "When will my top up go through?", "I want to get rid of the account, and delete personal information ."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for my id to verify?", "pos": "I'm having a hard time proving my identity.", "neg": ["I haven't received money from a transfer?", "Is there a limit on disposable cards?", "Is my card frozen?", "Why did I get charged a fee, I thought it was free?", "I think the currency exchange that's been applied is wrong.", "Can you make sure I get a MasterCard and not a Visa?", "How do I terminate my account.", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "where can I get the info for my funds", "I have a payment that has not gone through yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is no way for me to prove my identity.", "pos": "The app is having trouble verifying my identity.", "neg": ["How do I see my source of funds?", "I bought something while traveling, and the exchange rate was wrong.", "What are the disposable virtual card limits?", "It looks like my top up didn't work.  Why?", "Why would my payment still show as pending?", "Will I be charged a fee for topping up using a European card?", "I tried activating my card and it doesn't work how do I solve this problem?", "My preference is Mastercard.", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "I've changed my mind on an item.  How do I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app failed to verify my id.", "pos": "I am having some difficulty verifying my id.", "neg": ["How do I contact customer support about my declined transfer?", "My card isn't working at all. What happened?", "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "Yesterday I had my phone stolen.  Please advise what I should do.", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "What should I do?  I topped off but the app reversed  it.", "Is there any age limit?", "Is there an auto top up option?", "Where is my cash deposit in my balance?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to prove my identity?", "pos": "I'm unable to verify my identity", "neg": ["Why am I being declined?", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "Can I still use my account without verifying my identity?", "I can't see a verification code anywhere", "I got less cash than what I specified at the ATM.", "I did not receive my purchase, how do I cancel it?", "I bought an item at the wrong exchange rate.", "When will my cheque be processed?", "Why did you decline my transfer?", "I'm trying to take money from my account but its not letting me. Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What proof do you need for my identification?", "pos": "I am having trouble verifying my id.", "neg": ["Why is the pending status on my cash withdrawal taking so long?", "My last name has changed and I need to update my account details.", "There's a payment that isn't mine on my app", "There is a €1 extra fee in my statement", "I need to verify my funds.", "Why did you decline my transfer?", "Does your app allow currency exchange from USD to GBP?", "Will money be added automatically when necessary?", "stop the transaction", "I would like to cancel my order."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my identity not verified?", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["Can you tell me where I can withdraw money?", "What happened to my Top-Up? It's not reflected.", "phone is at a hotel, can i still use app", "My card was eaten by the cash machine what do I do?", "I can't seem to use my card. Can you help?", "I want to know why my top-up was reverted", "What ATMs accept my card?", "I purchased an item and the exchange rate was wrong", "I have a top up card. Where is the verification code?", "How do I find out what countries you service and what countries you do not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my id verified?", "pos": "The app failed to verify me.", "neg": ["can i use both visa and mastercard", "I tried to deposit a cheque into my account and it is not letting me.", "why isnt my cash withdrawal showing", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Can I use this app to exchange between dollars and pounds?", "My top up hasn't gone through yet, why?", "i disagree with a charge", "I made a cash deposit going to my account but it is not there", "I want to top up by transfering accounts, What do I do?", "Why can't I get my top up to work in Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Problem verifying my account", "pos": "I dont have identification", "neg": ["I think that somebody is utilizing my card without my authorization!", "I was charged a hidden fee when I paid with card.", "want a new card what are the fees", "When using my card I was charged a fee for doing so, why?", "What are eligible holding and exchange currencies?", "why did my account decline a incoming transfer", "I think there's a purchase at a store that I didn't go to.", "Where is my card PIN?", "What's the limit for auto top-up?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me verify my identity.", "pos": "I'm unable to verify my identity", "neg": ["why hasn't a transaction to a friend cleared yet?", "I think there's a purchase at a store that I didn't go to.", "how do I speed up identity verification?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "What is the purpose of requiring my identification?", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "please help my transfer go through", "My card payment wasn't accepted.", "Which type of card will I receive?", "Can you please explain why I was charged an extra fee for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app isn't letting me log in, but my info is correct.", "pos": "Why am I unable to verify my id?", "neg": ["Can I get a Visa or Mastercard?", "Is there a fee for adding funds with a credit card?", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "I received my card, how do I get it to show in the app?", "Can I wait for you to send me a new card when mine's about to expire?", "what is the leadtime for a new card to show up in the mail?", "If my phone was stolen, do I need to do anything?", "I want to close my account & I will never do business with you again.", "In the app, I see a withdrawal I didn't make.", "Where can I use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app does not know it is me.", "pos": "I can get my identification verified.", "neg": ["Will my card be a MasterCard or a Visa?", "Why was I not able to get cash from the ATM?", "I got a declining message during a transfer? please tell me why", "How can I check for an unsupported merchant for my transfer request?", "How do I actually obtain a card myself?", "Where can i find my top-up verification code?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I made a purchase with my card and I was charged a fee for using it", "My physical card is not working", "I want to start using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app can't verify my information for identity proofing purposes.", "pos": "Unsure how to provide my identity.", "neg": ["How come I can see an extra charge for my transfer?", "Why can't I use a disposable card?", "Could you tell me why my cash withdrawal was declined?", "How do I go about changing my PIN?", "How can I periodically check the delivery of the card you sent?", "My card is about to expire.  Where do I get a new one.", "Why haven't I received my new card yet?", "I need to transfer to my account and cant.", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "What is the maximum number of transactions I can do with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have trouble proving my identity.", "pos": "I don't have a way to prove my identity.", "neg": ["A transaction shows duplicate times.", "I might have been charged on my debit statement by fraud.", "My top-up was cancelled, could my bank be the problem?", "My purchases from this morning still have pending payments.", "If US cards have a top up charge, what is it?", "I think my passcode was changed", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "I did not make this payment that I see in the App.", "Explain the extra fee on my card when paying."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't verify my ID. Why?", "pos": "Help me verify my identify?", "neg": ["my google pay seems to be acting up.", "My cash withdrawal shows as pending still.", "What do I do about a debit on my account that I didn't make?", "Do I have to use bank approved ATM's", "I found the exchange rate for my cash withdrawal is wrong", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "I need to exchange my GBP to AUD, how would I do this?", "I made a deposit in the ATM and it has not cleared", "How do I top up my account with a bank transfer?", "how come when i got cash the exchange rate was different than it should be"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app doesn't believe that I am myself", "pos": "Unsure how to provide my identity.", "neg": ["I sent payment with EU transfer and they still haven't received it. How long does it take?", "Can you tell me what I need to do to have my pin changed?", "Is there any reason why my card didn't work when I tried to top up?", "How many top-ups can be approved?", "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "Where are the ATMs that accept this card?", "is there a charge on withdrawals?", "What are the currencies and cards that are supported with my account?", "I transferred some cash and it has not arrived yet.", "Are there virtual disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have a way to prove my identity.", "pos": "I am having trouble verifying my id.", "neg": ["Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "Can I quickly send a transfer from China?  How long will it take?", "I haven't received my PIN yet. Do I need to get it from you?", "Why hasn't the transfer shown up in my account yet?", "Where to check top ups pending?", "I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.", "I made a mistake and need to cancel a transfer.", "I deposited a cheque a week ago but have yet to receive the cash.", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Am I limited on the amount of disposable cards I can possess?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my identity verification process not working?", "pos": "I am having trouble verifying my id.", "neg": ["My PIN was blocked.", "I need to do a card activation.", "How can I check on the status of my new card?", "I can't see a verification code anywhere", "How will I receive my PIN?", "Can I use this all over the world?", "I was unable to transfer money from my account.", "My account balance has not updated since I deposited a cheque recently.", "How do I stop fraud to my card?", "Can you help me transfer funds from another bank account to this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having some difficulty verifying my id.", "pos": "I'm having problems with ID verification", "neg": ["Which foreign currencies can I get transferred into my account?", "how do I speed up identity verification?", "My PIN is locked, how do I unlock it?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "Can I have a refund for one of your products?", "It shows that the transfer on my account wasn't allowed.", "One of my card payments has reverted", "I can't do the verification.", "What's the limit to how much I can top up?", "Its been 3 days, How long will my transfer take to get to my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having a hard time proving my identity.", "pos": "The app failed to verify me.", "neg": ["How do I get a refund for an unauthorized direct debit payment?", "I cannot find my phone, what should I do?", "I just had a wedding and I want to take my spouses name.", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "What happens when I am charged twice?", "Is there a fee for physical cards?", "I'm having money transferred from Europe, how long will this take?", "Why is there a fee for getting cash?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "What is this random charge of one pound doing on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is having trouble verifying my identity.", "pos": "The app does not believe that I am myself", "neg": ["No refund showing in my statement.", "what is this extra charge for a withdrawal?", "My app is displaying a payment I didn't make", "Why am I charged to get money from the ATM?", "Can I track history on funds?", "My account isn't showing the refund", "I didn't know I was going to get charged to use my card.", "How much would I be charged for a transfer?", "Please help me!  My physical card isn't working right.", "I only have a card from the US is that okay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble to verify my identity", "pos": "Unsure how to provide my identity.", "neg": ["I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "i have tried everything to complete a transfer but can't, what should i do next", "Can my friend send me money if it is not in US dollars?", "My card will not work", "What fiat currencies do you support?", "How can my friend pay me?", "My cards were stolen", "Is there any way I can get more physical cards to use with my account?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "Will you tell me how to exchange USD for GBP in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I unable to verify my id?", "pos": "I'm having problems with ID verification", "neg": ["you got the exchange rate wrong for my cash withdrawal", "I don't have my card in 1 week.  Should I be worried?", "I need to add my new address now that I've moved.", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "I deposited money in the form of a cheque, but my balance has not increased.", "I made a mistake and did a transaction to a wrong account, can I cancel?", "I don't know where a direct debit payment came from", "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "I ordered my card but it still isn't here", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I dont have identification", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["I no longer need AUD, I need GBP instead, how can I make this happen?", "Can I add money automatically to my account while traveling?", "If I need more than cards will I have to pay a fee to receive them?", "Is it normal to see a fee for transferring money?", "I wanted $100 but only got $20", "Why is my withdrawal wrong? I took out $100 but only received $20.", "What is the status of my top up?", "Is there a fee for european bank cards?", "What should I do if I don't know my password?", "Has my card been lost in delivery?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I will not be able to verify my identity.", "pos": "Unsure how to provide my identity.", "neg": ["Can I use a bank transfer to add money to my account?", "How can I change my address?", "What are your exchange rates calculated from?", "I just got married and I need to change my name", "I have been charged twice on my statement.", "How do I get a card in the EU?", "I put my check in the bank, but I haven't gotten my cash yet?", "I need to move money to another beneficiary. Why is it not working?", "who should i contact if my refund doesn't go through?", "My card payment failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Unsure how to provide my identity.", "pos": "Help me verify my identify?", "neg": ["Help me!  I don't know what my password is.", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Why was there a transfer fee on my account?", "Is there a top-up limit that I have to stay under during a given period of time?", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "I cannot see a refund in my account", "I need a new card.", "I want to return an item for a refund can I do that?", "Show me how to look at the source of my current funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm unable to verify my identity", "pos": "The app does not believe that I am myself", "neg": ["I lost my card n need a new one.", "my phone was taken yesterday, what should I do about my account?", "In regards to the PIN of the card?", "Is it possible for me to track the card is was mailed to me?", "The ATM kept my card?", "Can I use my bank account to send me more money?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "The activation process for my card isn't working.", "I have been charged twice for the same transaction.", "How about disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It won't let me verify my identity.", "pos": "I can't upload my identification.", "neg": ["Do I get Visa or Mastercard?", "Unable to use my American Express with Apple Pay to top up my account", "What was the cause for my card to be declined?", "How do i set up auto top-up?", "It's not letting me transfer money to my beneficiery.", "Why did I get charged a fee for transferring money?", "my payment was rejected, do you know why?", "Why is a transaction still pending?", "I did a transfer earlier but see that it failed to go through.", "What is your maximum top up limit per day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having trouble with proving my identity.", "pos": "The app does not believe that I am myself", "neg": ["I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I cannot get my disposable virtual card to work", "Where is the money that I transferred.", "There's an unauthorized direct debit in my app.", "What is the reason a transfer shows as pending?", "how soon will my card arrive?", "Why is there some cash that I did not deposit in my account?", "What do I have to do to get my virtual card?", "Why did I get less cash than what I asked in the ATM?", "On a card payment, why is there a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to prove my identity?", "pos": "Help me verify my identify?", "neg": ["Which documents do I need for this identity check?", "I made a cash deposit to my account but i don't see it", "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "Whats types of currency can I exchange?", "Could you assist me in finding my lost card?", "Do you support top ups?", "How to receive virtual card?", "I can't see my top up in my wallet!", "Can you tell me what I need for identity validation?", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app does not believe that I am myself", "pos": "My app says that I'm not verified.", "neg": ["Is there a limit to a disposable virtual card?", "The refund I asked for isn't showing up", "My card hasn't been working for even small transactions today.", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "A transaction shows duplicate times.", "I would like to cancel a transfer", "Why have I been charged for pulling cash out of my own account?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "Help!  I think my phone may be stolen or lost!", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is not able to realize that it is me.", "pos": "I am having trouble verifying my id.", "neg": ["This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "Is there a reason my payment is still pending?", "what is going on with my cash withdrawal? the exchange rate is wrong", "What is the daily limit on my card?", "I just moved. How do I give you my new address?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I need to order a new card as my other one was stolen.", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "My card was stolen. What do I need to do?", "How do I validate my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble verifying my id.", "pos": "My app says that I'm not verified.", "neg": ["How long will it take for my payment to go through?", "What do I do to lock my phone after losing it so my account isn't accessed", "Can I change my PIN?", "Will my card be here soon?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "There was a transaction this morning that I'd like to reverse.", "What countries do your accounts send and receive to?", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app failed to verify me.", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "How do a reverse a duplicated charge?", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "My card would not work at a shop.", "Why didn;t my payment work", "No Visa please. I want to continue with Mastercard.", "My top up did not complete.", "What does top-up verification do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me verify my identify?", "pos": "I'm having problems with ID verification", "neg": ["What should I do if my phone is lost or stolen?", "My card was refused", "It is listed in my app that I made a payment which I did not actually make", "I received the wrong amount of cash back", "I need my refund", "How can I find your exchange rates?", "Can someone please explain to me where my source of funds came from?", "I need to order a new card.", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "No option to top up with a cheque ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity is unable to be verified.", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["Why did I get a fee for getting cash?", "I was wrongfully charged one pound.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "I seem to be having trouble with my Google Pay Top. Can you please help?", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "If I want to add funds to the account using American Express, how do I do that?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "A transaction posted twice to my account.", "Can I add money to my account with cash?", "What process should I use to transfer money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't upload my identification.", "pos": "My app says that I'm not verified.", "neg": ["Where can I get a card in the EU?", "What is my identification used for?", "What is the process for activating my card and using it?", "What do I do after my card expires?", "How can I go about resetting my passcode?", "Why was my virtual card rejected?", "I'm waiting for a money transfer to show, still.", "Will you charge me for topping up with a European card?", "can I be charged for topping up by card", "I attempted a transfer, but it failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app says that I'm not verified.", "pos": "I need help proving that this is really me and to verify my identity.", "neg": ["Why did I get charged a fee for my card payment?", "Does google play offer the service to Top up?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "Am I allowed to change my PIN anywhere?", "Do I need to verify the top-up?", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "Why hasn't my card payment cleared yet?", "What do I do if I believe to be a victim of credit card fraud?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help proving that this is really me and to verify my identity.", "pos": "I'm having problems with ID verification", "neg": ["Which foreign currencies can I get transferred into my account?", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "Why can I not do a  transfer", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "I'm expecting a refund but it's no where to be seen", "How do I see my source of funds?", "Why was my transaction charged an extra fee when paying with my card?", "What flat currencies do you use for holding and exchanges.", "what's my top-up verification code?", "Which countries are you available in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can get my identification verified.", "pos": "I'm having problems with ID verification", "neg": ["How do I exchange currencies using this app?", "Why is there a fee for cash withdrawal?", "What is not accepted in order for me to top up my account?", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "What countries do your accounts support?", "I lost my card, what do I do now?", "I need help finding the verification code on the top up card.", "I got the incorrect amount of money given to me from my account", "I tried to top up my account and it didn't work", "What foreign exchange rate will I get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain the card PIN to me.", "pos": "Where do I find my PIN for my new card?", "neg": ["I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "I need to deposit money to my account", "I'm not sure how disposable virtual cards work. Please help.", "Is it possible to use my apple watch for topping up?", "my phone has been stolen by someone", "I got an unexpected charge on my transfers. How can I correct this?", "I was checking my statement and I think one of my card payments has reverted", "What other currencies are available to change to?", "Why has my deposit in the ATM not cleared yet?", "I am trying to exchange AUD for GBP, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't get a PIN yet. What gives?", "pos": "Where is the PIN number found?", "neg": ["How many disposable cards can I have at one time?", "I transferred some money but it is not here yet", "I sent money about 5 days ago and the recipient has not received the money yet.", "I had to pay money for paying with my card.", "Is there a way to see my money's source?", "Can my children have an account?", "Explain to me why a transfer would be declined.", "I have a card payment which shows as pending", "My wallet was taken and I see that someone is using my card!   Please help me!", "Why do you require identification documents"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my pin? I don't have it yet", "pos": "I haven't received my pin", "neg": ["I transferred money but the balance did not update.", "Can I change my PIN online?", "Why would my payment still show as pending?", "I was trying to use contactless earlier, but it didn't work.", "My identity verification isn't working", "Will you be adding more currencies in the future?", "I would like to know what your exchange rates are.", "Why is it showing that my account has been charged a dollar that is showing as pending?", "I can't get my actual card to work", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do i need to wait for my card before i get pin", "pos": "Do I have a card PIN?", "neg": ["How do I check security settings on my card?", "What steps do I have to take to activate my card?", "What is the maximum number of transactions that I can put on a disposable card?", "Why can I not make a transfer?", "top up cancellation", "can I link a card of yours I already have?", "I am on vacation in Spain and need to change my pin.", "Can you please tell me why my cash withdrawal is still pending?", "I took out money from the ATM and it's still showing as pending?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not have my pin yet", "pos": "Do i have to wait to get the pin or can i set up a pin", "neg": ["My transaction is on the wrong account.", "Will you tell me how I am supposed to use the disposable cards?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "My card isn't working at all, I need assistance. It's really frustrating.", "where is my money from this morning", "I need to know what your exchange rates are.", "How much are you going to charge me if I top up my US card?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "How can I transfer money using my credit card?", "Will I be charged to top off my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my PIN?", "pos": "Where is my PIN located?", "neg": ["Is there a charge for top-ups?", "which identity details are required", "Could you please tell me your exchange rates?", "Is there a way to undo a transaction?", "What do I do if I see a transaction on my card that I don't recall making?", "How long will my transaction take?", "Which currencies can I use to add money?", "I refuse to verify my identity.", "Can I change my PIN without going to a bank?", "Can you tell me the limit for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card PIN?", "pos": "Where can I locate my PIN at?", "neg": ["My card payment still pending", "When exchanging, how much are the rates?", "I need to add my new address now that I've moved.", "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.", "How can I transfer money into my account?", "Explain why a card payment would be cancelled?", "I got cash and was charged a fee that shouldn't be there!", "What does it mean if it says that my payment is pending?", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card arrived but I don't know how to get my PIN.", "pos": "is my pin the same as my passcode", "neg": ["How many transactions can I do with my disposable card?", "Why didn't this transfer work?", "I should not have been charged a fee for cash withdrawal.", "How do I find out what countries you service and what countries you do not?", "Account topping up bank transfers to my account assistance please?", "would I need to pay extra for exchanging currencies?", "why has a transaction to a friend been delayed?", "I'm trying to verify my identity but can't figure out how, what do I do?", "Can you track my card for me?", "I couldn't get the money I needed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I signed up, but don't have a PIN. Where can I find it?", "pos": "Why have I not received my PIN", "neg": ["For some reason my card payment didn't work", "The bank charged me fees for withdrawing cash!", "I am unable to transfer money. I believe it is not working because it states it was declined.", "Why hasn't the transaction I did to my friend arrived yet?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Can I top up my card with other cards?", "I would really like a physical card.", "How can I top up with Apple Pay?", "Is there anyway to use a cheque to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card PIN is not visible anywhere?", "pos": "How do I get my card PIN?", "neg": ["I'm concerned because my cash withdrawal is pending.", "How do I verify my new card?", "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "Are there any charges for European bank card for top up?", "How come the money from the merchant appeared back into my account?", "I cannot remember my passcode.", "How can I delete my account?", "A fee that shouldn't be there is there after using my card!", "Unsure how to provide my identity.", "If I need an additional card, is there a fee for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can you tell me about the card PIN?", "pos": "I can't find the card PIN.", "neg": ["How many different cards can I have for my account?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "How old do my kids need to be to open an account?", "How do I cancel a recent transfer?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "How to access my virtual card", "Are you located in other countries?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "Is top-up possible with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my card PIN?", "pos": "Is the PIN separately delivered?", "neg": ["Am I getting charged for making a payment?", "How can I find out where the funds are flow?", "What information do I need to see my source of money?", "I need to make multiple disposable cards in a day.", "how do I find the code to verify the top up card?", "There is a payment with my card which i definitely did not do.", "Why did my top-up fail?", "It won't let me activate my card.", "What do I do if my PIN was blocked?", "Is there a way I can get a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find the card PIN.", "pos": "I don't know my PIN, how can I find that out?", "neg": ["I deposited a cheque a week ago but have yet to receive the cash.", "Why would my transfer be declined?", "How much will it be in order to pay with a bank transfer using SEPA?", "Where is the money I put in the bank?", "How come the money from the merchant appeared back into my account?", "I can't seem to use my card. Can you help?", "I have a payment which has not been approved.", "Are there any top-up limits involved?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "where can i see money source?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I locate my PIN at?", "pos": "Is my PIN recorded anywhere?", "neg": ["How long does it take to make an urgent transfer from China?", "Why is my balance the same after a transfer?", "Your service is bad.  Close my account.", "where is my money from this morning", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "Problem verifying my account", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "My payment was terminated", "My PIN can't access my card, can you help?.", "Is there a top-up limit that I have to stay under during a given period of time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get my card PIN?", "pos": "So, the card PIN?", "neg": ["This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "How do I top up using my card?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "What do you demand for identity verification?", "I attemped a transfer and it didn't go through.", "How long will a transfer from Europe take?", "I am waiting on this refund, hurry up.", "Please delete my account immediately.", "I am not able to make a purchase because there is an issue with my card", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i cannot find my card PIN", "pos": "i have yet to get my pin", "neg": ["There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "My card did not work at store.", "I found a charge on my debit that I did not make.", "Where are the Mastercard ATMs?", "always exchanging currencies, do you offer a discount?", "i withdraw cash from the ATM and was charged a fee", "How long will a cash withdrawal be pending?", "Why won't my virtual card work?", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "How many days until my US transfer arrives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the PIN separately delivered?", "pos": "Show me where I can see the PIN?", "neg": ["I can't get any money from my account.", "I don't think I made this transaction on my statement", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "I paid with my card and ended up being charged a fee.", "How much is it to send out additional cards?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "Why am I charged a fee for using my card on some purchases?", "If I top up using a European card is there a charge?", "What to do if my card has been used without my permission?", "I received a returned payment that I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where should I look for my PIN number at?", "pos": "I need my PIN, where is it?", "neg": ["Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "My password doesn't work.", "I already have a card and want to link it", "The app reversed a top off I had.  What should I do?", "How long is the wait for a money transfer to show up?", "I have a transfer that is pending.", "Looks like my card payment was cancelled.", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "How can I unblock my PIN?", "How do you decide what your exchange rates are?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a PIN?", "pos": "Why have I not received my PIN", "neg": ["I need to move money from one of my other accounts to this one.", "Is the top-up amount unlimited?", "My payment was stopped", "My card is showing the same transaction over and over again.", "Can you please explain why my beneficiary is not allowed?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "How can people transfer money to me?", "why isn't my top-up going through?", "Can you tell me the names of the fiat currencies that I can use at your institution?", "Is my top up not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I have access to my pin number?", "pos": "Can you deliver the PIN separately?", "neg": ["How do I exchange currencies using the app?", "I want to set up an auto top-up", "I see a reverted payment on my account. Why has this happened?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "Why was the exchange wrong for the item I purchased?", "What fees are there for adding money using an international card", "What is the refund process?", "Can I withdraw from any ATM?", "I think my card has been compromised in some way."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "still need to get card pin", "pos": "Can you deliver the PIN separately?", "neg": ["There is an odd payment in my statement", "How do I cancel a recent transfer?", "How do I reset my passcode?", "Can you tell me why I was charged extra when I withdrew money?", "Are there any fees when exchanging to foreign currencies?", "I needed $100 but all it gave me was $20.", "Please tell me how I can get a virtual card.", "Would I need to pay extra for currency exchanges?", "The machine gave me the wrong amount of cash.", "I've been trying to do a transfer multiple times and have failed? Is the system down?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my PIN yet. Do I need to get it from you?", "pos": "How do I find the PIN?", "neg": ["Why can't my beneficiary get access?", "Why do I have duplicate transactions for one purchase?", "I can't find my card!  What should I do?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Can you tell me your exchange rates?", "My card is going to expire, what do I do?", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "In what increments can I top-up my card?", "I am having trouble activating my card.", "Please explain to me how to know where my funds are from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a question regarding the PIN of the card?", "pos": "how to get card pin?", "neg": ["What fees are there for adding money using an international card", "tell me how to get a refund for something I bought.", "What's the card you sent me's tracking number?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "My money transfer has not happened yet", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "Do you offer disposable virtual cards too?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "can I link a card of yours I already have?", "Why is my purchase showing as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have a card PIN?", "pos": "Can you deliver the PIN separately?", "neg": ["Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "Do I need a disposable card?", "Why is my deposit still pending?", "I did a transfer and I was charged a fee that shouldn't be there!", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "I'm still waiting for my card that was issued a week ago. What should I do?", "When can I expect delivery?", "What are the fees for using a European bank card?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "There was an extra fee when I paid with the card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, I don't know what the PIN is to my card?", "pos": "How do I get started when I get my card?", "neg": ["Why did the cash deposit not show up in my account?", "I'm not sure where this charge came from.", "Do currency exchanges cost extra?", "I dont know what happened, but my payment was cancelled", "Why has my card been declined?  whats the deal?", "Need a new card, mine is expiring.", "Why did you charge me a fee when I made a transfer?", "I am not in the UK can i get a card?", "How do I get a card in the EU?", "What is the greatest number of times that I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So, the card PIN?", "pos": "How do I request the PIN?", "neg": ["I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "I paid two weeks ago and just got refunded", "Is there a discount for multiple currency exchanges?", "I don't have my card after 1 week. What are my next steps?", "How long will a transfer from China take? I need to transfer something from there.", "I still don't have a card. How do I get one?", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "I deposited a cheque, but the balance hasn't changed yet.", "Which ATMs accept this circuit board ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my PIN the same thing as my passcode?", "pos": "Is the PIN sent in another message?", "neg": ["I got a strange cash withdrawal in my statement", "The atm wouldn't give out cash", "Will I see fees from adding money with an international card?", "I transfered my balance a while back.  Why doesn't my account reflect this?", "What steps do I need to do to delete my account?", "How long does it take for the transfer to go through?", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "Shopping on line I was declined when trying to buy something.", "How do I access the virtual card?", "What are my limits on disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't been sent my new pin!", "pos": "How will I receive my PIN?", "neg": ["What is your refund policy for products I have purchased?", "Why do I see an extra fee on my statement?", "What is your maximum top up limit per day?", "Google Pay Top up isn't working", "I believe that the rate of exchange for my cash withdrawl is incorrect.", "why is there a service fee on my statement?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "Are there restrictions to transfers to certain accounts?", "What's wrong with my ID? I can't verify it.", "Please tell me why I would have to pay a fee for a recent payment. Thanks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get started when I get my card?", "pos": "Where do I find my card PIN?", "neg": ["I want to top up my account. What payment methods are supported?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "I would like to order a virtual card.", "What do I do if I still have not received my new card?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "Can I receive a refund for an item I purchased?", "Can you tell me when my card will arrive?", "Is it possible to get both Visa and Mastercard from you?", "Hi, I have an apple watch. How do I use it to top up my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do I get my PIN?", "pos": "How do I know what my PIN is?", "neg": ["There's a card payment with a name I don't recognize", "What kind of cards an currency do you support?", "Will you set a limit to my top-up?", "I want one of the virtual cards!", "Is my card frozen?", "Tell me what ATMs allow me to change my PIN.", "Why can't my beneficiary get access?", "How do I get Top Up to work in Apple Pay?", "What currencies can I use to top up my account?", "I do not need GBP, I need AUD, how do I convert it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I wait for my PIN", "pos": "I'm not sure what to do about the PIN, because I don't have one yet.", "neg": ["I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "Are transfers not free? I didn't know I would be charged for transfers.", "I am unable to use my card for some reason.", "Is it free for top ups?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Why won't you let me name X as a beneficiary?", "I cannot tell what my top up currently is.", "How long until my new card gets here?", "Can you tell me what this cash withdrawal is?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the PIN number found?", "pos": "What's my pin number?", "neg": ["There is a repeat charge for the same item", "For what reason is my transfer still pending now?", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "I don't want to verify my identity", "I deposited cash this morning, but it is not yet available.", "Does it cost to add money to my card?", "I need to verify my identity. How do I do that?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I need to modify my details.", "Why hasn't my payment shown up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I set up my card PIN?", "pos": "What's my pin number?", "neg": ["How come my cash withdrawal came with an unnecessary fee?!", "Today I was out eating and my card was declined. Why's that?", "auto-top up option can be found where?", "Why was my transaction declined?", "How long does it take for a transfer to reach my account?", "Why hasn't my transaction arrived?", "Is it possible for me to change my PIN number?", "There is a direct debit that I didn't set up, what should I do?", "What do I need to do to perform identity checks?", "Why would a cash withdrawal be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do i have to wait for a physical card before i get my pin", "pos": "Will the PIN come separately?", "neg": ["I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "I'm checking the app and I see a payment that's not mine.", "My cash transaction isn't showing on my receipt", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "My cash withdrawal says pending, why?", "How can I know where did my funds come from?", "Why would my transfer result in a decline message?", "Is there a daily auto top-up limit?", "For topping-up is there a charge?", "How can I check on the status of my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find the PIN?", "pos": "How do I find my new pin?", "neg": ["Can you tell me where my funds come from?", "Will I be able to top up by cheque?", "where exactly does money come from", "How can I get a virtual card for a one-time transaction?", "Why am I getting declines when trying to make a purchase online?", "Is there a charge for sending out more cards?", "A direct debit appears in the app but I didn't authorize it.", "Are you able to make exchanges to EUR?", "What is this withdrawal as I do not remember making it.", "My transfer is stuck pending? How do we fix it to it goes through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will the PIN come separately?", "pos": "I'm looking in the App and can't find my PIN, where should I look?", "neg": ["Can I transfer money to my account with the app?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "A random charge got added to my card", "How much do I have to pay if I want to transfer money?", "I don't think the transaction has gone through, so can I cancel a transfer?", "Help! I need to transfer something to China.", "Where do you get those exchange rates?", "Is my country's currency supported by your system?", "I'd like to open an account for my children. How can I do that?", "My top-up was rejected by an app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the app, where do I find my card PIN?", "pos": "Is my PIN sent separably?", "neg": ["I hate this company! Can you delete my account?", "My money transfer has not happened yet", "Why would my card payment be reverted?", "I deposited a cheque, why isn't my balance showing that I did?", "How long will the transfer take?", "I would like to know how to transfer money into my account.", "Why can't I use my card?", "The store card reader would not accept my card.", "is there something blocking me from making transfers", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find my card PIN?", "pos": "When do I set up my card PIN?", "neg": ["Where is my cash deposit in my balance?", "I bought something with my card and I was charged a fee", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "\nDo I need to go to a physical bank to change my PIN?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "What currencies can I use?", "When I tried to pay in a store my card din't work", "I don't know where a direct debit payment came from", "How much do I have to pay to accept an international transfer?", "can i deposit a check here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my pin number be sent with my card?", "pos": "do i need to wait to get my card before getting a pin", "neg": ["My card payment still pending", "What is the extra fee on my statement?", "When are you going to transfer the money?", "top up by my card is that possible?", "Can I use it outside of Europe?", "I need a single use card for shopping online", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "I need to know the if there is a limit on the amount for auto top-up.", "How do i receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I set my physical card PIN?", "pos": "Does the PIN come under separate cover?", "neg": ["I may need to dispute a Direct Debit payment.", "I am sure I have plenty of money to transfer but my transfer is being declined.", "I do not know where the transaction is.", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "There is a payment that has not processed.", "Can I change my PIN without being physically present?", "I locked myself out of my account, how do I unblock my PIN?", "I think my card is broke it's not working anymore", "How long does it take for a bank transfer to show on my balance?", "I wish to cancel a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can the pin be located?", "pos": "How do I know what my PIN is?", "neg": ["What is the function of the identity check", "What do I do if I got the wrong amount at the ATM?", "can I link a card of yours I already have?", "I am looking to change my adress.", "I lost my phone and need help protecting it.", "What can I do about a direct debit transaction on my card that I didn't make?", "I would like to reactivate a card and wondered if that could be done?", "Why did I get charged when getting cash?", "Can I pick a new PIN?", "I am unable to activate my card, it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my PIN, where is it?", "pos": "When do I get my card PIN?", "neg": ["Why did my cash deposit not show up?", "Show me where to order my card.", "What is the fee if I use a European bank for a top up?", "Why would the app revert my payment?", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "I need assistance addressing a direct debit that I did not do myself.", "Why was my cash withdrawal declined by the ATM?", "What do I need to do for a refund?", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "Please tell me the steps to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you deliver the PIN separately?", "pos": "I am yet to receive my pin.", "neg": ["My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "Can I transfer something urgently from China? How long does it take?", "How can I create another card linked to this account?", "I tried my PIN too many times and now my card won't work!", "I need to transfer money into this account from my other bank account.", "What is the max I can top up?", "I'm having difficulties changing AUD for GBP. How do I do this?", "Is it possible to access my phone from the hotel/", "Can I get a full list of instructions for identity checks?", "What is this €1 charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is my PIN sent?", "pos": "Where is the card PIN located?", "neg": ["The app failed to verify me.", "My cash withdrawal says pending, why?", "The cheque I deposited isn't showing in my account", "I'm checking the app and I see a payment that's not mine.", "I want to know where my money comes from.", "there is a charge i dont recognize", "What is the price for a physical card?", "I would like to be assisted with the activation of my card.", "How can I check to see where my funds come from?", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find my PIN number?", "pos": "When do I set up my card PIN?", "neg": ["Do you offer auto top ups?", "Does Google Pay offer a top up option?", "I didn't initiate a direct debit that I see on my account", "I need to find out where the card is that I ordered.", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "Do you support direct deposits from my employer?", "Can I link my card I previously received?", "Where did the money transfer go?", "The cash I wanted wasn't there.", "How long should it take for a transfer to go through? I have been waiting a while."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my PIN located?", "pos": "I am yet to receive my pin.", "neg": ["The ATM machine would not give my card back", "I want to reverse a transaction I did this morning", "Is there a problem that makes my payments show pending?", "Why was I charged extra when transferring?", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "what are your exchange rates at?", "How long does transfer from the US take?", "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My pin isn't here yet", "pos": "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "neg": ["It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "Do you have any age limit?", "Are there specific ATM's I can use with this card?", "My transfer says pending. What does that mean?", "I would like to have assistance with activating my card.", "Does Apple Watch support the topping-off of my account?", "There is a withdrawal waiting.", "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "Where did the  €1 fee in my statement come from", "My phone is at the hotel.  How can I use the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to get card pin?", "pos": "I can't find my PIN anywhere.", "neg": ["Can you tell me why my pop-up is still pending?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "How do I get my card to work?", "How do you do currency exchanges?", "Is it possible to get a Visa and Mastercard from you?", "There is a direct debit payment I don't recognize.", "I'm still waiting for my card that was issued a week ago. What should I do?", "Can I top off with a debit card?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Tell my why my top-up is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's my pin number?", "pos": "How do I request the PIN?", "neg": ["There was a direct debit transaction I have don't think should be there.", "I got a new address and need to change my information.", "Can you tell me what this fee is on my statement?", "Why did you charge a fee when I withdrew from an ATM?", "I need to cancel a transfer I made.", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "My friend says he hasn't received my transaction", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "Why isn't my refund showing in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know my PIN, how can I find that out?", "pos": "wheres my pin", "neg": ["why is there a fee for the transfer I made?", "I paid with my card so so why was I charged a transaction fee?", "I want to hold and exchange fiat currencies, what can I use to do so?", "What flat currencies do you use for holding and exchanges.", "I am not comfortable verifying my indentity.", "Will I get charged on a foreign currencies exchange?", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "I was told to verify my identity, how do I do that?", "The top up failed", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find my new pin?", "pos": "Does the PIN come under separate cover?", "neg": ["How do i go about linking a new card?", "I'm using the app and I noticed a payment that I didn't make.", "There's a duplicate charge on my account?", "What happens if my card payment is cancelled?", "I put money into my account in the form of a cheque, but my balance did not change.", "Why did I have to pay extra because I paid with my card?", "Is auto top up available?", "Why wouldn't my withdrawal go through?", "If my PIN number is rejected, how do I solve it?", "Can I make an account for my kids?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do i have to wait to get the pin or can i set up a pin", "pos": "Can you tell me how to locate my PIN?", "neg": ["Is there any fees for top ups?", "Do exchanges cost more?", "how come when i asked for 100 it only gave me 20.00 in the app", "I've obtained the card, how do I enable it on the app?", "The disposable cards, what are they for?", "use my credit to add money", "how do i find out about transfers", "How do I verify the top-up?", "Cancelling a transaction", "Why isn't my Google Pay top up working for me? Did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In regards to the PIN of the card?", "pos": "do i need to wait to get my card before getting a pin", "neg": ["Why are my transfers getting declined?", "My card hasn't been working for even small transactions today.", "Can I cash deposit to top up my account", "I am asking to end my account.", "I think my card is stolen!", "Why did I get charged one pound seemingly randomly?", "Does it cost much or take long to get a new card? Mine is about to expire.", "Why check my identity?", "I an not sure but it looks as if a card payment I made was cancelled.", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the PIN come under separate cover?", "pos": "I've been waiting ages and my PIN hasn't gotten here.", "neg": ["I deposited a cheque, why isn't my balance showing that I did?", "Is it possible to get a card when i'm not in the UK?", "How do I order another card?", "The app is showing mt withdrawals that aren't  mine.", "Where can I see where funds came from?", "Where to check top ups pending?", "Where do I unblock my PIN?", "what I need to verify my account", "Why isn't my refund showing in my statement?", "How does someone else top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am yet to receive my pin.", "pos": "Where is the PIN for my card located?", "neg": ["Help me cancel a transaction.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.", "What kind of fees will I pay when I transfer?", "I sent money to my family last Friday but they don't have it.", "I want to transfer money into my account, what do I do?", "How long should it take for a transfer to go through? I have been waiting a while.", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "Why is my transfer still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i get a pin for my card", "pos": "I am not able to see the card PIN anywhere?", "neg": ["I tried using my card at multiple vendors and now it's not working.", "The money has not yet been placed in recipients account.", "I wasn't able to do a transfer to an account", "I need a new card and I live in the United States.", "What are the guidelines for the disposable cards?", "This transaction needs both a Visa and a Mastercard.", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "Help! When will the card arrive at my home?", "Would I be able to top up as much as I can?", "I can't recognise this Direct Debit payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have my card, when whill my PIN be available?", "pos": "How do I find my PIN?", "neg": ["Why do you need all these details about my identity?", "I have a disposable card but it does not work?", "Why is the cash transaction still showing as not completed?", "i haven't received my order and want a refund", "How do I actually obtain a card myself?", "My transfer still says pending", "I am trying to find out how to exchange currency X with currency Y.", "what is the price of a transfer?", "I am locked out from entering my pin.", "Why is top up not working if I use my American express with my apple pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me where I can see the PIN?", "pos": "can i go into my app to find my pin", "neg": ["How come I can't seem to verify my id?", "Is the card welcomed by everybody?", "How do I perform identity checks?", "what can I do if I got my American Express in Apple Bay but top up is not working?", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "Is it possible to get one of your cards in the European Union?", "How can I hold and exchange fiat currencies?", "Is USD free to top up with a US card?", "I went to top up my card and it was cancelled.", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not able to see the card PIN anywhere?", "pos": "I haven't received the PIN yet.", "neg": ["The App shows a fraudulent payment made on my account.", "How do i change my identity?", "i needed money for a night out with the girls but i was declined, why?", "What's the limit for disposable virtual cards?", "Are there virtual cards", "Can you tell me where to find my top-up verification code?", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "My phone is missing or stolen.", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "I got an unexpected charge on my transfers. How can I correct this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card PIN?", "pos": "i have yet to get my pin", "neg": ["How long until the transfer is reflected on my account balance?", "My card wasn't working in a shop", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "Do you have a list of the cards and currencies supported?", "Can I see the source of my available money?", "How do I report fraud on my card?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Why does it show that my transfer is still pending?", "Why would a transfer to a beneficiary not go through?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find my card PIN?", "pos": "Where do I find my PIN for my new card?", "neg": ["My top-up never worked", "I did a transaction this morning and now I want to cancel it.", "My passcode won't work.", "I was trying to use contactless earlier, but it didn't work.", "I purchased an item and the exchange rate was wrong", "Have you sent out my card yet?", "My account was charged a fee. When did you start charging extra for card payments?", "where can I see who sent me funds", "Do I have an option between Visa and MasterCard?", "I just pulled money out of the ATM and was charged a fee, WHy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I dont have a pin", "pos": "How long does it take for me to get my pin", "neg": ["What reasons could cause my top up to be reverted", "Why is there a $1 charge on my statement?", "Can I top-up my google pay?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "While getting cash, I was charged a fee.", "The exchange rate for my electronic payment is incorrect.", "I took out money and there is a fee.  Why?", "I just got married and I need to change my name", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have a PIN at this point.", "pos": "I haven't received my pin", "neg": ["What commission do you take for currency exchage?", "Is there any way i get a disposable virtual card as well?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "What do you need for the identity verification", "I've never been to that store.  That's a fraudulent charge.", "My account transfer was blocked.", "Is there a fee for european bank cards?", "Do you offer account services for children and teens?", "I know I'm getting a new card but would like know when I can expect to receive it.", "What is this random charge of one pound doing on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the card PIN located?", "pos": "Where can I locate my card PIN?", "neg": ["I cannot get my google pay to work.", "What is the max top-up?", "I need to add a serious amount of cash to my card, how do I do that?", "Mastercard is my preferred company.", "I won't be pleased unless I get a Mastercard.", "There is a direct debit charge on my account that is not mine.", "i have used my card online before and wasn't charged, why am i charged now", "I think there's a purchase at a store that I didn't go to.", "I lost my phone. What do I need to do?", "I would like to cancel my previous purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "pos": "I cannot find my PIN.", "neg": ["Why will my transfer not go through?!  Keep getting an error message.", "With one disposable card how many transactions can i do?", "the bank transfer was declined", "I was charged a fee when withdrawing cash, can you explain why?", "What caused my top up to be reverted?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "My payment was declined", "Does Apple Watch support the topping-off of my account?", "What ATMs use this card?", "What was the extra charge for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me about the card PIN?", "pos": "How is the PIN delivered?", "neg": ["When I got cash the exchange rate was wrong", "Why is the payment on my card still pending?", "I would like some more physical cards, what is my limit?", "Do you have info about the card on delivery?", "Why was I charged twice for the same transaction?", "Are there any express fees if i want my new card faster?", "I have a US credit card, will you accept it?", "Can I get a disposable virtual card?", "Are extra charges added for sending out additional cards?", "My statement shows and extra 1$ that was charged to it and I would like to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I locate my PIN now that I have my card?", "pos": "I can't find the PIN.", "neg": ["How do I check security settings using the app?", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "What limits are the to top-ups?", "How long do transfers from Europe take?", "Why did I get charged twice for the same thing", "What are the charges for recieving SEPA transfers?", "I need to exchange my GBP to AUD, how would I do this?", "I need a single use card for shopping online", "What do I do if my card expires soon?", "I would like to order a virtual card, where can I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find my PIN?", "pos": "How do I request the PIN?", "neg": ["What steps do I need to take for the identity checking process?", "The top-up card is verified how?", "Is it on purpose that my payment has been returned to my account?", "How do I edit my details?", "How do I deposit through bank transfer?", "I did a transfer but its still pending", "How to receive the actual card", "My identity verification is not working.", "I took out money from the ATM and it's still showing as pending?", "from where are coming your exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received the PIN yet.", "pos": "Where do I find my PIN for my new card?", "neg": ["how much do I have to pay for exchange of currency?", "Where is the nearest Mastercard ATM?", "How do I get money from friends?", "I was charged multiple times for one purchase", "what happened to the money after i put in the wrong info and it got declined", "What is the charge for using a Top up card in the US?", "I'm due a refund and it is not on my statement.", "My card is almost expired.  How fast will I get a new one and what is the cost?", "I have a new phone number and need to edit my contact information.", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How will I know my pin number?", "pos": "I cannot find my PIN.", "neg": ["What is the time frame for european transfers?", "I was declined a transfer", "How do I see the source of my money?", "i entered my pin in wrong and got it frozen. how many tries do i have", "Does the app allow for exchanges between currencies?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "When will I be able to see the refund", "WHAT IS THE REASON FOR THAT", "I made a payment but the app cancelled it.", "My top-up hasn't gone through, what happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know what my PIN is?", "pos": "I can't find the PIN.", "neg": ["What is the number of transactions I get with a disposable card?", "can i verify my identity i the app", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "When I got cash, my exchange rate was off.", "What is the verification process used for?", "Why does my statement show a $1 charge on my account?", "How do i top up my google pay?", "Can my children get an account?", "Lost password", "from where are coming your exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find my PIN for my new card?", "pos": "Where do i find my PIN?", "neg": ["Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Why can I not choose the card i want?", "I want to get a Visa and Mastercard, is it possible to get both from you?", "Is there a daily auto top-up limit?", "When does a UK transfer show up?", "$20 came out instead of $100", "Why did the top-up fail?", "What are the steps to change my PIN to something else?", "What would be a reason my transfer got declined?", "If I want my son to have his own account is that possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my PIN anywhere.", "pos": "How do I request the PIN?", "neg": ["I need to change my last name on my account because I just got married.", "What do I do if I have forgotten my passcode?", "I need a quick transfer from China.  How long would that take?", "What is the maximum I can top up?", "I made a bank transfer and the balance hasn't updated yet.", "I made a cash deposit, but it hasn't shown up in my balance yet.", "In the app I see a direct debit that I don't recognize.", "I made a cash withdraw and it shows up as pending why is that?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "Someone has stolen my phone, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you deliver the PIN separately?", "pos": "How long does it take for me to get my pin", "neg": ["My top up card needs verification and I don't know how to do it", "Which part of the app do I order virtual cards from?", "what is the exchange rate for foreign ATMs", "Why did the cash deposit not show up in my account?", "My PIN is locked, how do I unlock it?", "How do I top up my account with a bank transfer?", "I was charged twice for a few things this week when I only bought one. What do I do?", "Are new cards available from China?", "Please delete this account.", "Can I use my account although the identity verification has not been accepted yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm looking in the App and can't find my PIN, where should I look?", "pos": "Why have I not received my PIN", "neg": ["Is it really necessary to verify my Identity?", "How long do transfers take to show up in my account?", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "I believe my exchange rate is incorrect", "Can I use a different bank ATM than my own?", "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "Is there any age limit?", "Tell me how to replace my expired card.", "How do I find out where my funds came from?", "How can I revert a transaction from this morning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How will I receive my PIN?", "pos": "i have yet to get my pin", "neg": ["I don't think I should have been charged a fee to use my card.", "Why did the ATM eat my card?", "How can I order my card?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "Please give me both a visa and a mastercard.", "What's the limit for auto top-up?", "The correct exchange rate wasn't given to me for an item I purchased.", "i need to add express delivery if that's an option", "For a week now, I have tried to use my card and it is still not working.", "How do i receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot find my PIN.", "pos": "How do I request the PIN?", "neg": ["My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "Can I apply for one of your cards if I live in the EU?", "What's the process for terminating an account?", "No refund showing in my statement.", "What is the process to change my PIN?", "I hope to get a Visa card", "Waiting for the cash I deposited this morning still", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "I want to transfer a sum of money from another bank account I have into this one", "need to verify source of funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i have yet to get my pin", "pos": "Where can I find my PIN? I haven't gotten it yet.", "neg": ["Why is there a pending hold on one pound on my statement?", "If my account is low in funds, can I set an auto top-up?", "Where do I go to verify my identity?", "Why can't I take cash out of the ATM?", "I would like to edit my personal information .", "I wanna revert a transaction i did this morning.", "Please help me unblock my pin which I put the wrong one too many times.", "What forms of ID work for verification?", "Where's the money from my transfer from Europe?", "Can we skip verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not received my pin yet", "pos": "I haven't received my pin", "neg": ["let me know how many disposable cards I can have?", "I just checked my statement and saw a $1 charge, why is it there?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "I forgot what my pin number is and now am blocked can you help me get in?", "My card payment has been cancelled", "The transfer I tried to make failed.", "Why wont the ATM give me cash?", "How do I get a new card sent to China?", "My app was on the phone and I was mugged.  What do I do?", "Am I able to have a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i create my own pin right away", "pos": "I've been waiting ages and my PIN hasn't gotten here.", "neg": ["I think someone is using my card without my permission!", "Where can I get my currencies exchanged?", "I have a cash withdrawal on my statement that I am unsure of.", "I already have an account. Why can't I use it unless my identity is verified?", "my phone has been stolen by someone", "What do I do about my expired card?", "I was supposed to receive my new card by now, but it hasn't came in.", "How long does it take for a purchase to go from pending to authorised?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "How long will it be to get this new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I havn't received my PIN yet.", "pos": "I can't find the PIN.", "neg": ["I got a strange cash withdrawal in my statement", "There is a duplicate charge on my account.", "Why does a payment show up twice?", "There are transactions that I did not make on my account, I think someone has my information.", "What should I do when my card reaches its expiry date?", "What is the time for a transfer?", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "I want to shut down my account as soon as possible.", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "how to i go about getting my virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do I set up my card PIN?", "pos": "I'm not sure what to do about the PIN, because I don't have one yet.", "neg": ["I topped up recently and saw the money go through, but now it's just gone? What's going on", "Are there any hidden limit on the auto top-up?", "I am having problems with my physical card.", "Can you tell me why I was charged extra when I withdrew money?", "What do I do when a charge has been made that I did not make?", "Why was I charged a fee to transfer money?", "Can you tell me where I can order a disposable virtual card?", "Help.  My card is broken.", "Why is it saying I have a pending payment?", "Can you tell me what currencies I can use to add money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is my pin the same as my passcode", "pos": "Where do i find my PIN?", "neg": ["Does my top up and apple pay work together?", "Does this app allow currencies to be exchanged?", "I have just read my statement and there is a payment I don't recognise.", "Is the 1 pound charge I can see an error or an incorrect entry?", "How come my top-up didn't go through instantly, like it usually does?", "Do I get  a mastercard and visa?", "What amount can I top-up?", "Someone hacked into my cards account.", "I didn't get the all the cash i wanted from the atm", "May I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do i find my PIN?", "pos": "I haven't received my pin", "neg": ["How can I fix this?  There is a double charge on my account.", "There's a cash withdrawal I didn't make", "What currencies are approved to add money?", "I may need to exchange my USD for GBP, can your app do that?", "I wish to top up using a cheque.", "I bought something while traveling, and the exchange rate was wrong.", "How long does it take for my physical card to be delivered.", "Did I not get my refund? I don't see it.", "explain the interbank exchange rate", "I have a confusing payment appear on my statement and I don't recognise it!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the PIN sent in another message?", "pos": "Where can I locate my card PIN?", "neg": ["What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "i need a virtual card", "Why do I need top-up to be verified?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "I made a cash withdrawl and there is a charge.  What is this?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "Why i'm I being charged an extra pound", "Are there any hidden extra fees for currency exchanges?", "I was charged for getting cash.", "It won't let me activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find the PIN.", "pos": "I've been waiting ages and my PIN hasn't gotten here.", "neg": ["If my card expires next month, will I need to order a new one?", "Where is the top-up card verification code?", "Why is my transfer still pending?", "Why would my payment still show as pending?", "My friends would like to add to my account. What is the procedure?", "If I top up using a European card is there a charge?", "Where did my top-up go? I can't find it in my wallet", "What's the procedure for getting a card?", "Can I use my card in Austria?", "what is the price of a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the PIN for my card located?", "pos": "How long does it take for me to get my pin", "neg": ["I am still waiting for the cash to be returned from a cheque I deposited!", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "i dont recognize a charge on my card", "What should I do if someone stole my phone?", "I only have one other credit card from the US. Do you accept that?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "I need to cancel a transaction immediately.", "I do not know why I was charged for the $1 transaction.", "A transaction on my card shows as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where's my card PIN?", "pos": "I haven't received my pin", "neg": ["top up cancellation", "Why is there a charge when I took out money?", "What about an auto top-up, is that a option?", "that fee should not be there, you charged my cash for an unnecessary thing.", "I topped up my account but the app failed to process it.", "Where do my available funds come from?", "I was overcharged a pound.", "Is there anyway to bypass identity verification?", "Card payment still pending.", "Is it possible to top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is the PIN delivered?", "pos": "Where can I locate my card PIN?", "neg": ["I visited the ATM but got less money than what I requested. Why?", "I have multiple of the same transaction", "Why was I charged for a cash withdrawal at the ATM?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "Where can I get a physical card?", "My new card hasn't came in.", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I can't be sure, but I think that someone may be using my card.", "My salary comes in GBP can I change my options somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not see the card PIN anywhere?", "pos": "Is my PIN sent separably?", "neg": ["I have duplicated transactions on my statement", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "I have a trip coming up and want to add money automatically.", "My card won't physically work.", "Is my card lost? I am still waiting for it to be delivered.", "Can you tell me why I can't make any transactions?", "My transfer to an account failed.", "Can it specifically be delivered on a certain date?", "Can I get information on topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my pin", "pos": "When do I get my card PIN?", "neg": ["Why is the pending status on my cash withdrawal taking so long?", "Can apple pay handle top up exchanges?", "I was charged a fee for a transfer.", "Has my card been lost in delivery?", "I didn't cancel my card payment.", "What was the issue with my topping up?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "lost card found, want to put it back in app", "Please help me!  My physical card isn't working right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do I get my card PIN?", "pos": "wheres my pin", "neg": ["Why is the check I deposited this morning not showing up?", "Why was money taken for a transfer?", "What is the most I can top-up?", "What are the steps to get my card back that was kept by the ATM?", "My top up is pending still", "Why didn't the money I transferred into my account get added to my balance?", "Why does my identity need verification?", "What are the rules for using disposable virtual cards?", "Can my account be topped-up by friends of mine.", "Is there a top up fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot see the card PIN anywhere?", "pos": "can i go into my app to find my pin", "neg": ["Top-up is loaded into the card and no update.", "The exchange rate was incorrect for an item I bought.", "I would like to cancel a purchase.", "What's the top-up limit?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Tell my why my top-up is pending.", "I am seeing in the App a diret debit that its not mine", "Why would a merchant revert a card payment?", "What documents do I need to validate my identity?", "Can someone else use my account if they have my phone?  I lost mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for me to get my pin", "pos": "Why have I not received my PIN", "neg": ["Why was a fee charged to me for transferring money?", "I made a card payment, but it has been declined?", "I tried entering my passcode and it isn't working. Can you help?", "The card that I have isn't working. This is the physical card.", "Tell me how to verify a top up.", "How do I top up my account using transfer?", "It says \"pending payment?\" Why is it saying this?", "where do I top up my google pay?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find my PIN? I haven't gotten it yet.", "pos": "wheres my pin", "neg": ["Where do I go to verify my identity?", "What can I do if I lost my card?", "Can I top up using my apple watch?", "Is there a location where I can change my PIN?", "Which documents do I need for this identity check?", "I want a new card", "Can I check to see where the funds came from?", "Do I have to change my PIN at a bank?", "What is this cash withdrawal I don't recognize?", "What is the verification process for my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my PIN recorded anywhere?", "pos": "How do I request the PIN?", "neg": ["How do I verify my source of funds?", "When can I expect my card to arrive?", "When will my transfer process?", "If there isn't a lot of money left, will it automatically top-up money?", "why did i get declined transfer", "Do all ATMs accept this card?", "Cash I did not get showed up in my account", "Your exchange rates come from where?", "What countries do your services support?", "Are there any charges for European bank card for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting ages and my PIN hasn't gotten here.", "pos": "Why have I not received my PIN", "neg": ["My disposable virtual card won't work.", "How do I add cash to my account?", "What's your refund policy if I bought an item from you?", "Do the disposable cards have any restrictions?", "I requested $100 but only got $20", "where has my transferred money gone?", "How is my card payment still pending?", "What businesses accept my card?", "Estimated time arrival for transfers?", "How can I transfer money to this account from another bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I locate my card PIN?", "pos": "How do I request the PIN?", "neg": ["How do I re-order a damaged card?", "Do you need my birthdate?", "Is there a reason my cash withdrawal was declined?", "Why was the wrong rate applied when I bought something in a different currency?", "The app failed to verify my id.", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "Why did you charge me extra?", "Where do I go to cancel a transaction?", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "What are the auto-top up policies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "wheres my pin", "pos": "can i go into my app to find my pin", "neg": ["I was declined when I tried to take out cash!", "Why isn't my topup working?", "How long will it take to transfer something to China urgently?", "What are the steps for depositing cash into my account?", "Why do you need so much information about my identity?", "When I purchased a product in another country the currency exchange was incorrect.", "Why is there an extra fee charged?", "If there isn't much money left over, will it top-up automatically?", "Why is this payment on my app", "Which ATMs am I allowed to get money from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how to locate my PIN?", "pos": "can i go into my app to find my pin", "neg": ["I wasn't charged the correct exchange rate for an item I purchased.", "I am planning activating my card was it possible?", "Do i need to verify my top up?", "Can i have a virtual card?", "Can you tell me why my credit card was declined while trying to top-up?", "How long does it take for the card to come?", "How can people transfer money to me?", "How do I see the source of my money?", "It seems like my card payment didn't work.", "Why am I being charged extra when I withdrew money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i go into my app to find my pin", "pos": "I'm not sure what to do about the PIN, because I don't have one yet.", "neg": ["Does the app top up automatically?", "How long does it take to show a deposit I made to my balance?", "I have multiple of the same transaction", "I did not get all the cash at ATM.", "So my top-up failed, could you tell me why?", "How do I avoid a fee to use an ATM?", "My daughter needs to open account.", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "I have an account that is empty of funds. Can I transfer some from another bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I not received my PIN", "pos": "I'm not sure what to do about the PIN, because I don't have one yet.", "neg": ["Is there a fee to top up by bank transfers?", "Where do I find the verification code for the card I'm topping up?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "I have a fee listed for a transfer.", "Will you accept my salary if it's in another currency?", "The exchange rate I was charged for a purchase was not right.", "Salary in GBP has been received. Does it need to be configured into another place?", "My card needs to be topped up.", "I'm interested in holding and exchange for flat currencies, what do you support?", "Can I choose when my card is delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my PIN sent separably?", "pos": "do i need to wait to get my card before getting a pin", "neg": ["if i found a lost card can i put it back in app", "If I make a mistake can I cancel the transaction?", "There is a fee from a transfer that is not supposed to be here!", "I tried activating my card and it didn't work", "What factors effect the exchange rate?", "What do I do if a transaction shows up twice?", "Where in the app do I link a new card?", "What needs to be done to activate and use a card?", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "Is the exchange rate current?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I request the PIN?", "pos": "do i need to wait to get my card before getting a pin", "neg": ["how do I speed up identity verification?", "Help me access the card I already got so I can information from it.", "There is a withdrawal in my account I didn't make.", "Are there any hidden limit on the auto top-up?", "Would it be possible to activate my card?", "What's my limit for topping up?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "I need multiple cards per day, and they all have to be disposable.", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "Why won't my virtual card work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure what to do about the PIN, because I don't have one yet.", "pos": "do i need to wait to get my card before getting a pin", "neg": ["I am interested in cancelling a purchase", "Can you tell me what this fee is on my statement?", "I was charged two times for the same thing.", "Do you also have this extra fee on your statement?", "How do I go about ordering another card?", "I paid with card and I was charged a fee", "Why has my account balance not changed after depositing a cheque?", "What is the process to get a new card when your old one expires?", "I would like for someone to tell me which fiat currencies that your company supports.", "I bought an item at the wrong exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Mastercard is preferred to me.", "pos": "Can I choose between Visa or MasterCard?", "neg": ["How much is the exchange fee?", "I thought I lost my card but I found it today, so I would like to reactivate it.", "Why have I not yet received my virtual card?", "please help my transfer go through", "I tried to transfer but it was declined", "I transferred money, but I think I've been charged a fee for it?", "How much does it cost for additional cards?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "How do I go about verifying my identity?", "Why  am I being told this  transfer will not  go thru"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my card be a MasterCard or a Visa?", "pos": "How can I get a Visa and Mastercard?", "neg": ["My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "I tried transferring to an account but it won't let me.", "I can't get google pay to work right.", "Can cards be delivered? Where?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "I got a strange cash withdrawal in my statement", "Account topping up bank transfers to my account assistance please?", "What forms of ID do you need for identity verification?", "What can you tell me about the card PIN?", "How do I auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose my card scheme?", "pos": "Do I have to pick a creditcard brand?", "neg": ["Am I going to be charged for receiving  money?", "And do you have virtual cards instead of physical ones?", "I got a message that I cannot name X as a beneficiary.", "How long do transfers take to show up in my account?", "My bill shows the same charge more than once", "I want to op up my account by using bank transfer. How do I go about it?", "How come I can't put money in my top up account?", "My things were stolen and I need to know if I can still use this app.", "Is it possible for me to set up separate accounts for my kids?", "I can't seem to get my virtual card to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd prefer Mastercard.", "pos": "I prefer Mastecard.", "neg": ["I would like to purchase another card.", "Can I change my pin at ATMs?  If so, what ones?", "Can my friend send me money if it is not in US dollars?", "I'm not able to activate my card how do I fix this problem?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "My card has been stolen what do I do?", "I made a payment and it appears it is showing twice", "Unsure how to provide my identity.", "How can I know where did my funds come from?", "Can I use an auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you only use Visa or do you have Mastercard too?", "pos": "Can I get the Mastercard?", "neg": ["Why is my transfer pending?", "my check or cash deposit has not shown up", "What do I need to do to correct this failed transfer?", "Why are my transfers getting declined?", "Exchange fee help?", "I requested a refund but can't see it.", "Help, I need to top up my account. Where do I send a check?", "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you give out Visa or Mastercards?", "pos": "My first choice would be Mastercard.", "neg": ["What caused my cash withdrawal to be declined?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Why was my transaction declined?", "Please tell me about disposable cards.", "Is there a reason my cash withdrawal was declined?", "what are the exchange rates for getting cash", "What is identity check?", "Why didn't the ATM give me all my money", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "I'm supposed to have a refund but it isn't there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Visa and Mastercard can both be received from you?", "pos": "I would like to get a Visa card", "neg": ["I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "what steps do i do to get a real card", "I am not able to make a purchase because there is an issue with my card", "What are the places that you deliver cards to?", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "my friend has not got the money I sent last week.", "I need to move money to another beneficiary. Why is it not working?", "I punched in the wrong pin too many times and I'm locked out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "may I have a Visa and a Mastercard from you.", "pos": "I anticipate getting a Visa card", "neg": ["I put money in my account a week ago but its still not there?? What happened to my money?", "I lost my card and need a new one, will it cost me?", "Activate my card", "Please delete my account and personal information.", "I was trying to top-up and my credit card was declined. Can you tell me why?", "My card is going to expire, what do I do?", "Can I possibly change my currency to another?", "If my identy verifacation hasn't gone through can I use my account?", "I don't think the transaction has gone through, so can I cancel a transfer?", "how long does delivery take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Visa or Mastercard?", "pos": "I am interested in a Visa or Mastercard. Do you offer them?", "neg": ["Can I have a tangible form of my virtual card.", "I couldn't make a transfer", "I would like to edit my personal information .", "How can I get a refund for an item I purchased but has not yet arrived?", "Are cards issued to people living in the US?", "I'm interested in learning more about product refunds.", "Do you charge extra for exchanging currencies?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "I was charged a fee for a transfer.", "if im not using my account should i close it or just let it sit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it matter if I use Visa or Mastercard?", "pos": "Is there a way I can have a mastercard?", "neg": ["when will the balance on my account change form a transfer", "Can I change my pin at an atm?", "Is there a fee for european bank cards?", "I did a bank transfer to top up, but the money is not available.", "How do I link the new card?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "what is the amount of disposable cards I can have?", "i cannot get virtual card to work", "I was charged more than once for a card payment I made.", "You promised no fees but now I've got one. What the hell!?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a Visa or does it have to be something else.", "pos": "Can I have a mastercard?", "neg": ["Why isn't my refund showing up in my statement?", "Where is my cash deposit in my balance?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "What went wrong with my transfer?", "The disposable cards - what are they for?", "After I transferred money the balance remained the same.", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "I was getting cash and the card got stuck inside", "Do I need any kind of proof for the identity check?", "Why did my transfer not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I get a mastercard if that's reasonable?", "pos": "Can I get a Visa instead of a MasterCard?", "neg": ["Tell me why there is a charge on my cash withdrawl.", "What if I need my salary in another currency?", "I have been charged twice for the same transaction.", "The exchange rate was different when I got cash", "If I exchange currency frequently, can I get a discounted rate?", "Currently I can't get my card to work.", "how is it possible to add another card to account", "I have a transfer that is pending.", "I think my card is broke it's not working anymore", "I would like to get help from someone in your customer service department with assisting me with activating my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose my Visa or Mastercard?", "pos": "Will you guys do Visa or Mastercard?", "neg": ["I received a returned payment that I made.", "Is it possible to order a virtual card?", "I want to shut down my account as soon as possible.", "I have two of the same charges on my account!", "How long do I wait for a transfer to take?", "The card PIN?", "My transfer was not approved", "There is money missing from my account.", "Can I get my money back on an item?", "What proof do you need for my identification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get a Visa card", "pos": "I want a Mastercard, instead.", "neg": ["Which ATM's am i able to change my PIN?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "how do i setup my apple pay", "Why can't I make multiple payments with my virtual card?", "Where do I order a disposable virtual card?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "What is the current exchange rate?", "I would like to track the card you sent to me.", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a Visa or Mastercard?", "pos": "I'm happy with Mastercard and want to stick with just that credit card.", "neg": ["Will you tell me how to exchange USD for GBP in the app?", "Is it possible to transfer money to my credit card?", "How do I top up by cheque?", "Why do you ask for top-up verification?", "I can't log into my account because I lost my password", "I want to close my account due to poor customer service.", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "Is there a fee for physical cards?", "Is it possible to change from USD to GBP with your App?", "How much would it cost me if I transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you Visa or Mastercard?", "pos": "I would like to get both a Visa and MasterCard?", "neg": ["Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "How to I switch my money for the money used in another country?", "I transferred some money but it is not here yet", "While doing a transfer, it says declined.", "Where is the cash deposit I made?", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Why won't my virtual card work?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "What's the phone number to freeze a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose between Visa and Mastercard?", "pos": "Given a choice, I'd rather have Mastercard.", "neg": ["Why does my transfer say it is pending?", "It appears I have a fee in my statement.", "What is the process for unlocking the pin?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "How long will my transfer be pending?", "How do I revert a transaction?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "Why was the price higher when I paid with my card?", "I received a different amount of cash than what I entered."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get selected for a visa card?", "pos": "Are visa and mastercard accepted", "neg": ["I was charged a fee for a transfer.", "Reasons for top up cancellation.", "Do I have to go to an actual bank to change my PIN?", "It says that my payment is pending, what does that mean?", "Unusual direct deposit", "The transfer on my account is not showing up.", "Is my account able to be topped up by my friends?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "Why am I being charged a hidden fee?", "can i use my app to get a virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a Visa and Mastercard, can I use these?", "pos": "Can I have a Visa card?", "neg": ["It seems that the rate I got is incorrect.", "What is the extra €1 on my statement for?", "I would like to know which fiat currencies are recognized by your organization.", "Show me where to order my card.", "I am still waiting for verification.  Can I use my account before I am verified?", "Is the ATM broken? I can't get cash from it.", "Is there a charge for getting cash?", "What is the process for getting an actual physical card?", "Explain why a card payment would be cancelled?", "How do I go about topping up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to obtain both a Visa and a Mastercard from you?", "pos": "I want a Mastercard, instead.", "neg": ["What is the wait time for delivery to the US?", "I don't know what this Direct Debit payment on my account is for.", "I made a payment but the app cancelled it.", "I have used all of my PIN tries. What should I do now?", "In what way can I change my PIN and where do I need to be?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "how can i add money to my account if you don't accept cash", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "Was there a number to track that I could get?", "What documentation do you accept for the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is it ok if i use both visa and mastercard", "pos": "Am I able to get both a Visa and MasterCard from you?", "neg": ["I have been charged twice for the same thing!", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Can someone help with my passcode?", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "I have an unknown debit charge in my statement, why?", "Are SWIFT Transfers available at this bank?", "I was doing a transfer and received a \"decline\" message.", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "Hey I thought transfers were free.  Why are you charging me?", "I think you reverted my top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to apply for a Visa Card.", "pos": "No Visa please. I want to continue with Mastercard.", "neg": ["The cash I asked for still hasn't been received", "I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "Does your app allow currency exchange from USD to GBP?", "I keep being asked to verify my identity. Is this normal?", "Can top ups be done from an apple watch.", "What's the closest place to withdraw money?", "How do I dispute a debit that I didn't make?", "Can you tell me where  can change my PIN?", "I already paid to top-up but the funds aren't available yet, where are they?", "Is there a limit on making disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I get a Visa or Mastercard?", "pos": "is it just visa or can i also use mastercard?", "neg": ["I'm interested in getting a virtual card.  How do I get one?", "Do you have the best exchange rate?", "Can I use your services without access to the app?", "Why did my top-up not get approved this time?", "my card details could be stolen, as i didnt make these transactions", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "Has there been any activity on my card today?", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "How do I go about exchanging currencies with this app?", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get Visa or MasterCard?", "pos": "Is it acceptable to use either Visa or Mastercard?", "neg": ["can usa residents get a card?", "It seems like my card payment didn't work.", "Is there a fee that comes with transfers?", "I did not receive the correct amount for the exchange rate.", "if im not using my account should i close it or just let it sit", "I'm expecting to see a cash withdrawal but I'm still waiting.", "What do I do if the machine rejects my card?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "How can I check to see where my funds come from?", "Why cant I send money to a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to pick a creditcard brand?", "pos": "Can both Visa and Mastercard be chosen?", "neg": ["I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "I am from X but am traveling to Y - how do I get currency for Y?", "What do I do to activate?", "I want to op up my account by using bank transfer. How do I go about it?", "Why do I see an extra fee on my statement?", "I tried to make a top-up and it was canceled, why is that?", "I am required to make several disposable cards every day.", "My identity hasn't been verified.  Can I use my account?", "I can't get google pay to work right.", "Why was I charged for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you send me a Mastercard, instead of a Visa?", "pos": "What credit cards do you carry", "neg": ["Can you tell me the countries you operate in?", "I don't see any change in my balance.", "Can a credit card be used to transfer money?", "I think the exchange rate for the cash I withdrew wasn't correct.", "How do I know where my funds come from?", "Why can't I see a transfer to my account?", "I had a card payment that was declined.  Why?", "I was making a purchase and it was declined and I wanted to know why.", "What steps do I need to do to delete my account?", "Why is a transfer I did recently still processing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get  a mastercard and visa?", "pos": "Can I get both a Visa and a Mastercard from you?", "neg": ["When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "I was given the wrong amount of cash", "Help me.  My phone has been lost or stolen!", "Are there ATM fees?", "I need to get a card, but I live in the US.", "There is a withdrawal on my account that I don't remember initiating.", "What do you use disposable cards on?", "I've made a transfer, how long until the money reaches my account?", "I am having trouble withdrawing cash.", "What currencies do you accept for adding money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way I can get a Visa card?", "pos": "Mastercard is my preferred company.", "neg": ["I need a number of disposable cards everyday.", "There was a direct debit transaction I have don't think should be there.", "Do i have to verify who I am?", "Can I transfer my salary onto here?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "why couldn't I use my card at a store?", "How do I link a new card to an existing one?", "There is an extra small charge on my card! What do I do?", "Please tell me how to get a card if I reside in the US.", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you issue both a Visa and a Mastercard to me?", "pos": "Can I get a Visa or Mastercard?", "neg": ["I need a second card on this account for my daughter.", "Is there a fee when I add money to my international card?", "I forgot my code", "Is there a top-up limit?", "Why was I charged an extra fee when using an ATM?", "How is the exchange rate doing?", "Why is top up not working for my apple pay app", "I didn't set up a direct debit payment on my account.", "Why am I having trouble withdrawing cash?", "I made a purchase with my card and I was charged a fee for using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can get a Visa card?", "pos": "Are visa and mastercard accepted", "neg": ["I'm not able to activate my card how do I fix this problem?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Is it possible to have a second card?", "There is a direct debit that I didn't set up, what should I do?", "I want to use auto top-up. Is there a limit?", "why do I need to show ID", "How come I was charged an extra fee when paying with the card?", "I made a payment and it is showing up twice", "When I got cash, my exchange rate was off.", "Will there be a fee to receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Mastercard is my preferred company.", "pos": "I want to get a Visa", "neg": ["It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "My top-up funds aren't available yet.", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "Will my card work at all merchant locations?", "Why verify the top-ups?", "Is there any fees associated with receiving money with this account?", "I wanted to withdraw $100 from the ATM but I only got $20", "i have yet to get my pin", "May I change my PIN?", "Can you please disable my current account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are visa and mastercard accepted", "pos": "Please give me both a visa and a mastercard.", "neg": ["Where is the card I ordered 2 weeks ago?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "What is delivery speed to the United States?", "Where is the card PIN located?", "Please list the countries you support.", "Why is it saying I have a pending payment?", "I can't get google pay to work right.", "After depositing a cheque my balance did not change.", "I would like it if I could get an item refunded", "Does the app allowing exchanges between USD and GBP"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me, do you use Visa or Mastercard?", "pos": "Is it possible to get a Visa and Mastercard from you?", "neg": ["How do I get my money back for something I bought?", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "It looks like my top-up was cancelled", "Can I top-up via Apple Pay?", "Has my card been lost in delivery?", "Why is there an additional fee showing on the statement I received?", "My money is all gone. What ways are okay to add money to my account?", "Are cheques accepted for a top up?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I prefer using Mastercard, can I substitute?", "pos": "Can I get a Visa or Mastercard?", "neg": ["There is a strange charge on my debit statement", "I have a transaction showing up multiple times.", "I could not get my card to work at a shop.", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "Why did you charge me a fee when I made a transfer?", "Is my card activated?", "How much is it to send out additional cards?", "If I live outside of the UK am I still eligible for a card?", "How recent do my documents need to be for verification?", "I made a cash withdraw and it shows up as pending why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it matter which card I use", "pos": "I won't be pleased unless I get a Mastercard.", "neg": ["What currencies can I have?", "how long will it take for my transfer to stop pending", "I received my card. How do I link it to the app?", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "How old does my daughter need to be to have her own account?", "Are there any fees when exchanging to foreign currencies?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "What's the earliest time to receive my card?", "would I need to pay extra for exchanging currencies?", "Why is this payment on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would you give me a mastercard and visa?", "pos": "Why can I not choose the card i want?", "neg": ["How do I get my card into the app?", "I need assistance activating my card?", "Which ATM's can I use to make a withdrawal?", "When do i get charged a fee for using the card?", "My card doesn't seem to work anymore", "Money is not in recipients account.", "Why do I get declined when I try to withdraw cash?", "what currencies can I receive my salary in with this?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "When do you charge fees on accounts? I just saw a charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I hope to get a Visa card", "pos": "I want to get a Visa", "neg": ["Can I have multiple currencies in my account?", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "How do I replace my card before it expires?", "Am I able to cancel a transfer I just made", "I cannot use my PIN.", "how to delete account, not happy", "The money disappeared when I tried to use my card to top up.", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "I sent a check into the system but still haven't received the cash yet", "My top-up was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is it just visa or can i also use mastercard?", "pos": "Why did I get a different card then requested?", "neg": ["Is there a limit to how much I can top-up?", "is there a fee for swift transfer", "I paid with my card and was charged extra", "Since I just got married I need to change my name.", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "Why did using an ATM cause me to have an extra fee charged?", "The cash I got at the ATM is still in my account.", "I can't get a contactless payment to work.", "How do I modify my details?", "How much would it cost me if I transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would prefer a Mastercard.", "pos": "Do I get Visa or Mastercard?", "neg": ["What reasons would a topup fail?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "Account topping up bank transfers to my account assistance please?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "What could possibly be the cause of my failed transfer?", "I can't add any more money.", "Can I change my PIN without going to a bank branch?", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "I tried to do a transfer but I got a message that it was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please give me a Mastercard instead.", "pos": "This transaction needs both a Visa and a Mastercard.", "neg": ["Where do I go to change my PIN?", "In the app I see a direct debit that I don't recognize.", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "Is there a top up fee?", "\nAt which ATMs can I use this card?", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "Can my password be reset if I do not have it?", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "Is there any fees associated with receiving money with this account?", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept Visa or Mastercard?", "pos": "Can I get a Visa or Mastercard?", "neg": ["Why does my statement show an extra fee?", "How do I reset my passcode?", "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "I'm having trouble proving my identity", "Help me verify my identity.", "How do I change my passcode?", "I don't recognize the direct debit payment from the app.", "the product is not working, can I get a refund?", "I didn't receive the correct exchange rate for an item that I bought.", "I deposited cash into my account and I'm having trouble seeing it on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "No Visa please. I want to continue with Mastercard.", "pos": "Please help me get a Visa card.", "neg": ["How do I change my currency to another?", "I didn't mean to do the transfer, is there any way to cancel it?", "Not sure what my password is.", "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "I have have multiple charges for one transaction.", "How many transactions can I make on my disposable card?", "Is there a tracking number for the card?", "How do I go about transferring money into my bank account?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "Are there any fees when exchanging to foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I prefer Mastecard.", "pos": "My preference is Mastercard.", "neg": ["What should I do if I don't know my password?", "Where does the exchange rate stand right now?", "Is it possible to exchange currencies?", "Can you tell me why my transfer is pending still?", "What is limit of disposable cards  I can make per day?", "What countries can I use the card in?", "Why did my payment fail?", "How can I tell the source for my available funds?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "My top up did not go through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a Visa card?", "pos": "Why can I not choose the card i want?", "neg": ["The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "Money was taken out without my consent,", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Are there any discounts for frequent currency exchanges?", "I need to check status as my friend hasn't got money I sent.", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "I'd like to know what the foreign exchange rate will be.", "How many transactions can I do with a disposable card?", "Your exchange rates come from where?", "google pay top up did not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get both a Visa and a Mastercard from you?", "pos": "Can both a Visa and Mastercard be received from you?", "neg": ["Can you tell me how to tell where my funds come from?", "When will my top up be approved?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "I want to know the source of my funds.", "What countries have access to this service.", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "I need help from someone in your department with finding my nearest ATM.", "My new card isn't here and it was issued a week ago.", "I did a cash deposit to my account but it doesn't show up", "why has a transaction to a friend been delayed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a mastercard", "pos": "Please help me get a Visa card.", "neg": ["Do you need my birthdate?", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "Duplicate transactions appear on my account", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "My top-up has not posted.", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "Are there charges for cash withdrawals?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I prefer to get a Mastercard.", "pos": "I need a Visa and a Mastercard from you.", "neg": ["I wanted to know why i got an additional fee when i use my card.", "Where is the money I put in the bank?", "Is there a reason why top-up needs verifying?", "Does my account have the option to hold multiple currencies?", "I am wanting to refill my card, is there a charge?", "Why won't my top up work", "What steps do I need to do to delete my account?", "I don't understand where this charge came from.", "Why cant I send money to a beneficiary?", "What fiat currencies can I use for holding and exchanging?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you let me choose between Visa and Mastercard?", "pos": "I need mastercard as well as visa", "neg": ["At what age can a person open an account?", "How soon will my balance be updated to reflect my transfer?", "How do I add my card to the app once I get it?", "The app says my transfer failed", "I need to change details about my personal account.", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "Can I verify my identity?", "I made a mistake and performed a transaction on the wrong account!", "my payment was rejected, do you know why?", "I have the funds, why can I not use my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My preference is Mastercard.", "pos": "Please give me both Visa and MasterCard, is it possible?", "neg": ["What is the $1 transaction on my account?", "can i use my app to get a virtual card", "How many different cards can I have for my account?", "Why were there additional charges when I transferred funds?", "What are the exchange rates you assign?", "What's the closest place to withdraw money?", "My contactless payments don't work.", "I recently bought an item using my card and I was charged an extra fee why is this?", "Can I start an account for my kids?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose between Mastercard and Visa?", "pos": "I'd prefer a Mastercard.", "neg": ["How long does it take for me to get my new card?", "I need to stop a transaction that I made.", "My card is about to expire. Do I have to go to a branch to order a new card?", "How do you exchange currencies", "Why is the cash transaction still showing as not completed?", "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "I did a payment but the app cancelled it.", "Can I call to get my card activated?", "The exchange rate was incorrect for this item I bought.", "How much are the fees for adding funds using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a Mastercard, instead.", "pos": "Will I get a visa or Mastercard?", "neg": ["I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "My card no longer works.", "I want to top up with my Apple Watch.", "Help me unblock my account.  I entered the PIN wrong too many times.", "I tried using my card at multiple vendors and now it's not working.", "What do I do?  The ATM took my card!", "where can I find the auto-top up option?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not want a VISA card.", "pos": "I want to apply for a Visa card.", "neg": ["Why does my identity need to be verified?", "You've incorrectly calculated the exchange rate for my cash withdrawal", "Can I exchange an item for a refund?", "My card gets rejected when I try to use it", "Why check my identity?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "Can you please explain disposable virtual cards for me?", "Why was a fee added to my bill when I used my card?", "Does it cost extra to send out more than one card?", "I just moved to the US how do I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a Visa or Mastercard?", "pos": "I want to get a Visa card", "neg": ["It appears my top-up has not gone through.", "I was charged twice for the same thing.", "I messed up and made a transaction using the wrong account.", "Why is there a random payment in my statement?", "How do I see my card in the app?", "Why was I charged $1 in a transaction?", "If I don't live in the UK, can I still get a card?", "Why is the transfer still pending?  Can I do something?", "Help me use American Express to add money to the account.", "I tried activating my card and it didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a mastercard?", "pos": "I would like to know if you use Visa or Mastercard.", "neg": ["Can I use a different bank ATM than my own?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "Is there an extra fee to exchange currencies?", "Will any ATM's decline my card?", "My statement indicates I made a payment to an unfamiliar merchant.", "One of my transactions needs to be canceled.", "I made a payment but the app cancelled it.", "I'd like to use my American Express to place money into my account.", "Can I have a friend send money directly to me?", "Why did my top up get reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please give me both a visa and a mastercard.", "pos": "Can I choose what card I can use", "neg": ["How do I know how much money I will have when I travel abroad?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "I already paid to top-up but the funds aren't available yet, where are they?", "Do you know how to change my card PIN?", "What should I do if I lost my phone?", "Why is there a pending time on my transfer?", "I want to top up my account. Can I do it with Google Pay?", "When will my payment go through?", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "I need to cancel a purchase that I made the other day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get visa and mastercard", "pos": "Can both a Visa and Mastercard be received from you?", "neg": ["Explain top-up cancellation", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "I need more money in my account. Can I add more by transferring?", "I don't know where the top-up verification code is.", "What can I do with a disposable virtual card?", "How come I was charged a transaction of $1?", "What do I do if I believe to be a victim of credit card fraud?", "I need to track the card sent to me.", "Can I transfer my paycheck to the account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can both a Visa and Mastercard be received from you?", "pos": "I would like to know if you use Visa or Mastercard.", "neg": ["What do I do if my card is stolen?", "How do I link a new card to an existing one?", "Is there a way to top up using my Apple Watch?", "I wanted to know why a top-up I made has been reverted.", "How long will the transfer take?", "The card has suffered a security breach.", "Why am I seeing a direct debit thats not mine?", "Please delete my account now.", "What are the steps for  making a transfer for topping up?", "What happens when a beneficiary can't receive my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I can't choose my card type will I be able to use it everywhere?", "pos": "What type of card can I get?", "neg": ["Can I use google play as my primary app to Top up?", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "It appears my top-ups have been canceled.", "How old does my daughter have to be to open an account?", "How long does a European transfer take?", "I don't understand why I'm being charged for using my card.", "how much for a physical card?", "Um, my top up didn't work", "I need my card to be activated right now.", "What is the exchange rate for EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm wanting to get a Visa card today.", "pos": "I would like to know if you use Visa or Mastercard.", "neg": ["I made a payment and it is showing up twice", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "My card is not working when I try to use it.", "I received a returned payment that I made.", "Where do my fund come from?", "Do you provide cards to people not in the UK?", "I received less cash than the amount I specified in the ATM.", "My exchange rate was wrong for an Item I bought!", "A transfer is pending.", "How do you find the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get both a Visa and MasterCard?", "pos": "What type of card can I get?", "neg": ["Why can't a beneficiary receive a money transfer from me?", "Where is the top-up verification code?", "Whats the maximum number of disposable cards that I can get?", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "What forms of payment do you accept?", "What is the age limit for an account?", "Explain why a card payment would be cancelled?", "I have a strange transaction for £1 on my statement, what is that?", "I noticed a different charge while I was taking my money out.", "I'm trying to verify my top-up card, but I can't find the code...?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get both Visa and Mastercard from you?", "pos": "Which card would I get, Visa or Mastercard?", "neg": ["How much do I need to pay for a transfer?", "There is a cash withdrawal on my statement that I don't recognize", "I don't think that my top-up worked.", "I still want to use my account but haven't verified is that OK?", "Is my daughter eligible to open an account?", "I haven't gotten my credit card in the mail.", "My top up hasn't gone through yet, why?", "I can't upload my identification.", "How do I use bank transfer to top up my account?", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I prefer Visa, can I get that instead?", "pos": "What card types can I choose from?", "neg": ["What do I do if the machine rejects my card?", "Can you tell me why my pop-up is still pending?", "My refund is not showing up in my account. Where is it?", "Where can I find my card PIN?", "What businesses accept my card?", "I need an ATM right now!", "I'm noticing a payment/purchase at a company that I don't recognise.", "Can I top up using my cheque?", "Where do I order a virtual card?", "What is the reason for the identity check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can I not choose the card i want?", "pos": "What cards do you offer?", "neg": ["How long will it take for my payment to go through?", "The top-up card is verified how?", "help, lost my card", "How can I exchange currencies using your app?", "I've been charged an extra £1 and I don't know what it's for", "You can use it anywhere that accepts Mastercard.", "Make me understand why I am charged an extra fee when I use the ATM.", "Explain to me why a transfer would be declined.", "\nI can't seem to be able to use my card\n\n\n", "Why did I have to pay an additional amount when using my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "would a visa or mastercard be more suited to me?", "pos": "I would like to have a Mastercard.", "neg": ["What do you require for identity verification?", "How long do I have  to wait for my transaction to be completed?", "How can I get my money that I didn't get from the ATM?", "What fiat currencies can I use for holding and exchanging?", "The rate of exchange for my cash withdrawal is wrong.", "How do i set up auto top-up?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "Is the ATM broken? I can't get cash from it.", "I do I top up from my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be able to get both a visa and a mastercard?", "pos": "Can I use visa or mastercard with your service", "neg": ["My passcode was denied.", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "I haven't received my virtual card.", "How do I prove I am who I am?", "Are there any top-up limits?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "Why has my top-up failed?", "I would like to link my card to my account.", "Send me my card now! ASAP", "Help me verify the card used on a top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have a choice for a Mastercard?", "pos": "Is there a way I can have a mastercard?", "neg": ["I have a question regarding the PIN of the card?", "Is it possible to get a refund?", "What is the cost and time frame of getting a new card?", "Why hasn't my account updated to reflect my current balance?", "I deposited money but my balance hasn't been updated yet.", "What steps do I need to do to delete my account?", "My payment's stuck on pending.", "Is it possible for me to change my PIN number?", "When will my transfer arrive from Europe?", "Do I need to convert my currency from GBP before transferring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I can, I would like to get both Mastercard and Visa from you.", "pos": "I need a Visa and a Mastercard from you.", "neg": ["Can I change my PIN at my local bank?", "The $1.00 has still not been reverted as indicated in the previous email.", "My card wont work at an ATM", "Where's the button to top up with a cheque?", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "Is there a specific date i can have it delivered?", "Transfer unable to be completed, states 'declined'", "Are there any disposable virtual cards?", "I had to pay one pound more than the set price!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get the Mastercard?", "pos": "Is it possible to get both a Visa and a Mastercard?", "neg": ["my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "I require verification of my source of funds.", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "How does it work when I transfer money into my account?", "Why isn't my money from a check deposit showing?", "I have transactions that I don't recognize - I think someone is using my card.", "Please tell me why the same transaction is showing up on my account more than once.", "I think I got charged twice for the same thing"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I pick between Visa and Mastercard?", "pos": "Is there a way I can have a mastercard?", "neg": ["Which locations can I withdraw money from?", "Can I use your services without access to the app?", "I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?", "Have you sent out my card yet?", "Can you please inform me of the restrictions for the disposable cards.", "Will you charge an extra fee for top ups?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "How do I turn on my new card?", "Tell my why my top-up is pending.", "I see a direct debit that I didn't authorize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Visa and MasterCard, can I get them both?", "pos": "Please give me both Visa and MasterCard, is it possible?", "neg": ["How do I go about verifying my identity?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "How can I tell if an AMT will take this card?", "Does it cost me anything to top up my account via bank transfer?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "I couldn't get the money I needed.", "Looks like my top-up has been cancelled", "Payment I didn't do.", "Can I return an item?", "I cannot activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose whether I receive a Visa or a Mastercard card?", "pos": "Can both Visa and Mastercard be chosen?", "neg": ["Can you tell me what countries you offer support for?", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "Show me where I can see the PIN?", "auto-top up option can be found where?", "Can I order a card please?", "I can't seem to get my virtual card to work.", "Card delivery services? Where?", "When can I expect my transfer to reach my account?", "Why was I charged an extra fee when using the card?", "Why did my top-up not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What type of card can I get?", "pos": "Is it possible to get both a Visa and a Mastercard?", "neg": ["Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "Please show me how my friend can send me money.", "If I get another card, what kind of fees am I looking at?", "Who do I call to activate my new card?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "Will the PIN come separately?", "I just want to top-up, why do I need to verify anything?", "Why did I not get the amount of money I requested?", "Is my card payment reverted?", "I received my new card.  Where is it in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I anticipate getting a Visa card", "pos": "I want to get a Visa card", "neg": ["I can't use my card for anything", "Can I set up to my account to automatically top up?", "I have a cash withdrawal that I don't recognize.", "What kind of businesses will take my card?", "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "My PIN number was incorrect, and I can't access it.", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "How do I order a new card if my current one is about to expire?", "I think I was double charged", "I believe my card has been compromised because of a strange withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Given a choice, I'd rather have Mastercard.", "pos": "Can I choose what card I can use", "neg": ["Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "Can I use Apple Pay to top-up?", "Will it cost extra to add money to an international card?", "Are there steps I need to take before my card expires?", "Is it possible to exchange USD and GBP on the app?", "I'm not happy with service and would like to delete this account.", "I am wondering about a transfer from a different country that doesn't show up yet?", "What should I do about a direct debit that I did not set up?", "Could not complete transfer, states 'declined'", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have a Visa card as an option?", "pos": "Can I obtained a Visa Card", "neg": ["I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "I don't have my card after 1 week. What are my next steps?", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "Will it cost me to get a second card?", "Do I have to use a bank approved ATM to withdraw money?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "My card payment has been cancelled", "Where is my new card if I haven't received it yet?", "How do I find my new pin?", "Where do my fund come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose from either Visa or Mastercard?", "pos": "My first choice would be Mastercard.", "neg": ["Can my children have an account?", "do I need to verify my identity before I can use my card?", "Can I open an account for my offspring?", "Can I order a new card with the app?", "I would like a disposable virtual card, could I get one?", "My card hasn't arrived.", "Can you see my new balance yet?", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "How long should I wait for top up go go through ?", "How do I complete the ID check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have an option between Visa and MasterCard?", "pos": "How can I get a Visa and Mastercard?", "neg": ["I purchased an item and the exchange rate was wrong", "Tell me how to change my details.", "There is a payment with my card which i definitely did not do.", "Out of the blue, my card stopped working.", "The card has suffered a security breach.", "Which countries are supported", "My refund has not arrived, and I am unsure why. Who do I contact?", "For some reason I forgot the passcode I have.", "Help! When will the card arrive at my home?", "How many years old do I have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose between Visa or MasterCard?", "pos": "What type of card will I receive?", "neg": ["Are your cards available in the EU?", "Do you accept any card and currency?", "I am unable to use my top-up on the app. Could you explain this to me?", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "can I use it all over the world?", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "How do I get my card on the app?", "What countries do your accounts support?", "I don't have the device I used to log onto the platform so I can't access it.", "I live in America, but I would like a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am looking to get a Visa credit card, what must I do to achieve this?", "pos": "Is it possible to get both Mastercard and Visa card from you?", "neg": ["What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "How long does it take for money to transfer as my balance hasn't been updated", "My transfer has been declined.", "There is a direct debit fee in the App that I didn't do.", "Is there a fee for topping up by charge card?", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "Why isn't my money from a check deposit showing?", "Why was my withdrawal declined", "When will I see an updated balance after a transfer?", "How quickly can you get me my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which card would I get, Visa or Mastercard?", "pos": "Will the card be a Mastercard or a Visa?", "neg": ["There's a payment in the app I don't recognize.", "When will my top up process?", "I would like to get a physical card, but I don't know how. Can you help me?", "Please help me cancel a transaction.", "How can I get funds into my account from my American Express?", "What is the fee for a foreign currency exchange?", "I don't have a PIN at this point.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "When will a refund post to my account?", "what currencies can I receive my salary in with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you supply both Visa and Mastercard?", "pos": "Can I obtained a Visa Card", "neg": ["I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "Why hasn't my card payment cleared yet?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "I suspect someone used my card.", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "How can I dispute a debit transaction?", "Tell me why my transfer is pending.", "Can I make a contactless payments?", "Where are the virtual cards?", "What are the sources for the funds in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to get a Visa card, please.", "pos": "Is there a way I can have a mastercard?", "neg": ["How can I get another card?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "I can't see my refund on my account", "My top-up is taking a while to process!", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "How do I go about getting a refund?", "Why is my ATM withdrawal still pending?", "Is my fiat currency supported for both hold and exchange?", "How many purchases can I make with one disposable card?", "I have a transaction showing multiple times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a Visa instead of a MasterCard?", "pos": "Am I able to get both a Visa and MasterCard from you?", "neg": ["Do you know the reason why my card payment was declined?", "How come I can see an extra charge for my transfer?", "What is the proper way to activate a card?", "Why has my top up been returned?", "I want to reactivate my card, I thought I had lost it but I found it.", "How do you find the exchange rate?", "when will I get my refund?", "When will I get my money? It's been too long.", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "How many days do I have to wait for the transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which one are you?  Visa or Mastercard?", "pos": "Can I have a Visa card?", "neg": ["How long will a cash withdrawal be pending?", "Help! I need to cancel a transaction.", "What's the procedure for getting a card?", "Explain the activation method for this card", "When are you going to transfer the money?", "How do I track the card you sent me?", "can i get a virtual card online", "What's the wait time for European transfers?", "The ATM is messed up. It gave me less than I wanted.", "how to get virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get a Visa card", "pos": "I am interested in a Visa or Mastercard. Do you offer them?", "neg": ["The currency exchange rate was wrong for a purchase I made.", "I would like to change my personal details.", "Where is the transfer to my account that I made?", "I have a new card. How do I activate it?", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "I am not supposed to be charged a cash withdrawal fee, but I was.", "Do you have info about the card on delivery?", "What factors determine your exchange rate?", "Will there be a fee to receive a physical card?", "Why is my top-up pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you take both Visa and Mastercard?", "pos": "Why did I get a different card then requested?", "neg": ["Says that my top-up is incomplete?", "What flat currencies do you use for holding and exchanges.", "When will my top-up happen?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "If I am running low on credit can I auto top up?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "A fee came along with me paying with card", "Can I use my apple watch to top-up?", "Can I have more than 2 disposable cards?", "Um, my top up didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I prefer mastercard.", "pos": "I'm happy with Mastercard and want to stick with just that credit card.", "neg": ["My card isn't letting me purchase something and I wanted to know why.", "Would I be able to open an account for my daughter?", "My top-up appears to be pending.", "Why is there an additional fee showing on the statement I received?", "Am I able to use Apple Pay?", "Where do I top up?", "Do you have an option for auto top up?", "Can I top up using my apple watch?", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "What are the exchange rates you assign?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get both a Visa and a Mastercard?", "pos": "Can I use visa or mastercard with your service", "neg": ["Are there directions to get a new passcode if I forgot mine?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "How long do I wait for a transfer to take?", "What should I do?  My card has been stolen!", "I just transferred some money into my account and do not see it updated yet, can you assist?", "What is not accepted in order for me to top up my account?", "My card was stolen. What do I need to do?", "I see an extra $1  charge on my statement, why is this?", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "There is a withdrawal in my account I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What type of card will I receive?", "pos": "I would like a Visa card.", "neg": ["How are exchange rates determined?", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "My last name has changed and I need to update my account details.", "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Why didn't I receive the correct exchange rate for an item that I purchased?", "The ATM did not give me my card back?", "Will I see the transfer in my account within the week?", "My top-up failed to go through.", "How can I get funds into my account from my American Express?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get a visa or Mastercard?", "pos": "I'd prefer a Mastercard.", "neg": ["I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "What currencies does google pay top up accept?", "Is it possible to get a refund for the item?", "I placed a cash deposit in my account but I can't see it yet.", "I am missing a refund amount on my account.", "How long do I wait for a transfer from the United States?", "Can I get a physical card for free, or is there a charge?", "Why am I being charged for the same thing twice?", "I think when I withdrew money when out of country the exchange rate was wrong.", "Can the card be mailed to Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a Visa and Mastercard from you?", "pos": "Can you make sure I get a MasterCard and not a Visa?", "neg": ["Do you have any top-up limits?", "There is an extra 1£ charge on my app. Why did you charge me extra?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "Cancel a transaction", "When using my card I was charged a fee for doing so, why?", "Can you tell me why the transfer isn't showing up on my account?", "Why am i being double charged for something?", "Please tell me why I was charged additionally when I used the card.", "I need to get a disposable virtual card?", "Will a beneficiary not accept a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it acceptable to use either Visa or Mastercard?", "pos": "This transaction needs both a Visa and a Mastercard.", "neg": ["I am looking to delete my account. I'm not happy with the service provided by you.", "I was charged multiple times at the same location at the same time", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Is there a charge for topping up by card?", "How many currencies can I have money in in my account?", "is it possible to cancel transactions?", "There is the same transaction showing more than once.", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "Are your cards supported in the EU?", "There is a strange charge on my debit statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a Visa from you?", "pos": "What card types can I choose from?", "neg": ["Why was a payment cancelled on my account?", "Is there a limit for the amount I can top up?", "Is it okay to hold money in multiple currencies?", "I signed up, but don't have a PIN. Where can I find it?", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "Although I am not located in the UK area, may i still receive a card?", "Can I get an auto Top-up?", "Can I get a new card in China?", "I noticed my exchange rate was incorrect when I got cash.", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get a Visa", "pos": "Can I obtained a Visa Card", "neg": ["I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "Why would a card payment be declined?", "I can't remember my password.", "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?", "can i deposit a check here?", "Is there a location where I can change my PIN?", "What is the max amount of disposable cards I'm allowed.", "Will you charge me for topping up with a European card?", "The funds I transferred are not in my account", "What is going on with it saying my card payment was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm happy with Mastercard and want to stick with just that credit card.", "pos": "How can I get a Visa and Mastercard?", "neg": ["At which locations can I order a card?", "i cannot find my card PIN", "It won't let me prove my identity.", "Since I got married, I need to change my name.", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "Where is an ATM?", "Do I have a card PIN?", "Why are you keeping my money from me by declining my card? What is going on?", "Why didnt my top up go through", "How do you come up with your exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can both Visa and Mastercard be chosen?", "pos": "Can I have a Visa card?", "neg": ["Can I get a card that works in other countries like Africa and Indonesia?", "What do I do if I can't access the app?", "Someone might have had access to my card.", "Why isn't my money from a check deposit showing?", "what is the leadtime for a new card to show up in the mail?", "How many payments can I make using a virtual card?", "where can i deposit a check", "What kind of businesses will take my card?", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "I am trying to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cards do you offer?", "pos": "What do I have to do to get a Visa card?", "neg": ["My card still hasn't arrived after two weeks, now what?", "Will I be charged to top off my account?", "Are there any restrictions on where I use this card?", "Am I able to get a refund for a purchase?", "I believe my top up has failed", "how much for a physical card?", "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "What kind of fiat currencies are supported for holding and exchange?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "How do i activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to have a Mastercard.", "pos": "Will the card be a Mastercard or a Visa?", "neg": ["If I top up by card, what options do I have re: currency and card type?", "Can I set up to my account to automatically top up?", "I want to top up my account. What payment methods are supported?", "Can you explain to me why a cash withdrawal shows up as pending?", "The ATM didn't give me the amount I asked for", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "Why would my card payment not work?", "I didn't set up a direct debit payment on my account.", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "Can I use my bank account to send me more money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to get a Visa card?", "pos": "I want to apply for a Visa card.", "neg": ["Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "Will I get charged fees when I add money with an international card?", "Where can I edit personal details?", "I found my card in my jacket this morning, so can I reactivate it?", "What do I have to do to get my PIN unblocked?", "How do I make my card appear on the app?", "Why is the cash transaction still showing as not completed?", "Is there a fee for exchanging currency?", "I think that the exchange rate for the withdrawal of my cash is not right.", "I need to verify the source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which type of card will I receive?", "pos": "My first choice would be Mastercard.", "neg": ["This card payment isn't is recognition.", "My statement has a charge that shouldn't have been made.", "What's the top-up limit?", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Why is my transfer stuck on pending?", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "who can put money in my account?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "How do I fix a payment that was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What card types can I choose from?", "pos": "I would like to get both Mastercard and Visa card from you if that's possible.", "neg": ["Do you have a problem with EUR exchanges?", "Can you tell me what I need for identity validation?", "I would like to top up via credit card, which credit cards do you support?", "my balance has not changed, despite depositing a cheque", "My card has been lost / stolen", "Can I use my account before my Identity verification has passed?", "Who do I call to cancel a transfer?", "I can't log into my account because I lost my password", "How come I didn't get a virtual card yet?", "why do i have a failed transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am interested in a Visa or Mastercard. Do you offer them?", "pos": "Can I select my card scheme or do you choose it for me?", "neg": ["How quickly can you get me my card?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "How do I get my card active?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "Where can I withdraw money from?", "Do you issue cards for someone living in the US?", "I tried to get cash but it was declined!", "Why is my top-up pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you make sure I get a MasterCard and not a Visa?", "pos": "Why did I get a different card then requested?", "neg": ["Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "How can I Use thereto-top option?", "Why can't the recepient of my money transaction see it?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "What is the function of the identity check", "My funds must be verified", "I tried to used my card in a shop and the transaction was declined.", "I just initiated a transfer but I'd like to cancel it.", "How do I change my details?", "Why was I charged extra using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get a different card then requested?", "pos": "Will you guys do Visa or Mastercard?", "neg": ["After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "Asked for $100 but only got $20. Why would this happen?", "Is top-up possible with Apple Pay?", "What is the rate for exchange fees?", "explain the interbank exchange rate", "Am I allowed to transfer money to a beneficiary?", "I'm not sure how to complete the identity checks process.", "Why am I being charged to transfer funds?", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "How can I pay for top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to get both a Visa and MasterCard from you?", "pos": "Do I get Visa or Mastercard?", "neg": ["Why has my top-up failed?", "What does it mean if my cash withdrawal does not show up properly?", "What systems do you have in place for my security when using my card for everyday purchases?", "Why were there additional charges when I transferred funds?", "There's an error in regards to the exchange rate for an item I bought.", "The app rejected my top up", "Why was my transfer request decline?", "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "I want to top up by card", "The exchange rate I was charged for a purchase was not right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I select my card scheme or do you choose it for me?", "pos": "How can I choose between Visa and Mastercard?", "neg": ["Why wasn't my payment to beneficiary X approved?", "I am entering my passcode but getting an error.", "My transfer hasn't arrived", "There is the same transaction showing more than once.", "Why hasn't my transaction arrived?", "I see an unauthorized withdraw.", "Will my card be here soon?", "wheres my pin", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "My card is missing!  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I get a MasterCard and Visa from you?", "pos": "I would like a Visa card.", "neg": ["Help! When will the card arrive at my home?", "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "There was a limited amount of money available at the time of my transaction.", "Can I have my card activated?", "My transfer to a beneficiary was rejected.", "How do I find my new pin?", "Where is the card PIN located?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "Is there an alternative to a physical card?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need mastercard as well as visa", "pos": "I want to apply for a Visa card.", "neg": ["My card is stuck inside the ATM.", "Can you tell me what I need to do to have my pin changed?", "I need to find out where the card is that I ordered.", "I am on vacation in Spain and need to change my pin.", "I asked for a refund but its not here yet", "What will I need to verify my identity", "I have a fee listed for a transfer.", "How do I activate my new card I just got?", "Will my pin number be sent with my card?", "I tired but an unable to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i use both visa and mastercard", "pos": "I want to get a Visa and Mastercard, is it possible to get both from you?", "neg": ["How long will it take to transfer something from China?", "for god sake, just delete my account i am sick of this", "I recently deposited a cheque and cannot find the cash from it.", "I cannot see the card PIN anywhere?", "For adding money, which currencies do you accept?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "I would like more physical cards", "I haven't received my card.", "Can I track the card that was just sent to me?", "what is the most money i can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I choose between Visa and Mastercard?", "pos": "I would like to know if you use Visa or Mastercard.", "neg": ["Can you tell me the names of the fiat currencies that I can use at your institution?", "Why has my card been charged an extra pound?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "How often can I top up my account?", "Can I revive a physical card.", "How do I check to see why my card payment was declined?", "Top-up is not working", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "where can I find the auto-top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to apply for a Visa card.", "pos": "Can I choose what card I can use", "neg": ["Where are cards available to order?", "Why won't my transfer to another account work?", "How long is the wait for a money transfer to show up?", "Do I have to use a bank approved ATM to withdraw money?", "Why is my purchase showing as pending?", "My recent transfer didn't go through - why not?", "Can i top up by card?", "Could you explain your rules for ATM fees?", "I was charged twice for the same purchase!", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get a Visa card or Mastercard?", "pos": "I'd prefer a Mastercard.", "neg": ["I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "What is this extra fee while I was doing a transfer?", "I just moved. How do I give you my new address?", "I have an unauthorized charge.", "For the identity check, what kind of documents do I need to have?", "There is a Direct Debit that looks suspicious.", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "I can't find the card PIN.", "I do not recongize a payment in my account.", "Can you show me where to link the new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This transaction needs both a Visa and a Mastercard.", "pos": "I would like to get both Mastercard and Visa card from you if that's possible.", "neg": ["I deposited a cheque and its been days and I still haven't received the cash!!", "The ATM won't give me my card back. I need it back now!", "Can I change my PIN on holiday?", "When do I get my card PIN?", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "why cant you just refund me instead of a merchant", "Can I change my address?", "Is there a way to see where my money originally came from?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "Do all businesses take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a Visa card?", "pos": "How can I get a Visa and Mastercard?", "neg": ["Waiting for the cash I deposited this morning still", "How's the exchange rate?", "Is there a way to top-up when it reaches a certain balance?", "I noticed my transfer was declined.", "I would like to know where my source of funds came from.", "What does it mean when it says that I have a payment that is pending?", "My card is expiring soon, How do I order a new card?", "Why am I not allowed to transfer money to my cryptocurrency exchange?", "I am not satisfied with your company.  Close my account.", "My phone was left behind.  Can I still use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way I can have a mastercard?", "pos": "I need a Visa and a Mastercard from you.", "neg": ["I have been charged twice for the same transaction.", "what cards can i use to add money to my account", "I'm in the EU. Can I get one of your cards?", "After I transferred money the balance remained the same.", "I think that the card is stolen.  What are my next steps?", "What are the steps to get my card back that was kept by the ATM?", "My cash withdrawal was short.", "How long are deliveries to the US?", "Is auto top up a provided service?", "Can I change or hold different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a Visa and a Mastercard from you.", "pos": "Do I get Visa or Mastercard?", "neg": ["Can I use my Apple Watch to pay for gas?", "Can you tell me how long it takes for a new card to come?", "Why have you declined my card payment?", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "I no longer want to keep this account.", "What are the exchange rates?", "Am I gonna be charged for sending out more cards?", "My beneficiary is not allowed?  Why?", "why can't my beneficiary make transactions?", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a Visa card", "pos": "Can I use visa or mastercard with your service", "neg": ["I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "I made a transaction to the wrong account!", "I'm looking in the App and can't find my PIN, where should I look?", "Help! I made a transfer in error and need to cancel it before it's complete!", "I accidentally exceeded my PIN tries.  Please advise.", "What fees are charged when I top up", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "The ATM gave me less cash than requested", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "I need to modify my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get a Visa and Mastercard?", "pos": "I would like to know if you use Visa or Mastercard.", "neg": ["how can i add money from my amex card", "Why are my transfers and purchases keep getting declined?", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "Give me a refund now!! I am still waiting.", "How can I setup automatic top-up?", "I was charged an additional amount of money for making a purchase with my card", "The ATM ate my card; how do I get a new one?", "When do I get my card PIN?", "My top up hasn't gone through yet, why?", "Why was I charged an extra fee when using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I choose what card I can use", "pos": "I would like a Visa card.", "neg": ["Do you support changing the currency I use?", "I didn't get all the cash I asked for", "I can't seem to figure out why my transfers are getting declined.", "Some cash was withdrawn in the app, but I did not do it.", "Why was I unable to finish this transfer?", "i dont recognize a charge on my card", "How do I get my money back for something I bought?", "I cannot seem to use my card.", "What should I do?  My card has been stolen!", "I think the exchange rate on my card payment is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use visa or mastercard with your service", "pos": "I would like a Visa card.", "neg": ["How do I set my physical card PIN?", "I can't find out how to top-up my account using cash.", "If I need more than cards will I have to pay a fee to receive them?", "It looks like the exchange rates on my card payment are wrong", "My card is expiring so how fast can I get a new one and how much will it be?", "For some reason I am unable to preform a transfer to a beneficiary.", "Why won't you take my transfer, I keep getting an error message.", "I did not receive the correct amount of cash.", "What is the cost of a transfer?", "Why was I declined when I tried to get my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a Visa card.", "pos": "Do I get Visa or Mastercard?", "neg": ["Is there a limit to auto top?", "I need two cards. Is this possible?", "Why was I charged a fee? I thought shopping was free?", "What can I do if I lost my card?", "Can you see my new balance yet?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "My ATM withdrawal is taking forever", "I transferred some cash and it has not arrived yet.", "Can you tell me why my top-up failed?", "I couldn't make a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get Visa or Mastercard?", "pos": "Will you guys do Visa or Mastercard?", "neg": ["The ATM machine would not give my card back", "I have a question about fee for cash withdraw.", "Can I have a spare card for this account please?", "Why didn't I get the amount I requested at the ATM?", "Are you able to make exchanges to EUR?", "Do you allow exchanges of EUR?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I might have been charged on my debit statement by fraud.", "Are you available in my country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know if you use Visa or Mastercard.", "pos": "I would like to get both Mastercard and Visa card from you if that's possible.", "neg": ["I am having problems with my contactless.", "Do you have to be 18 to make an account?", "I bought an item that I was charged a different exchange rate for.", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "I've got to have one of those virtual cards.", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "Can exchanged be made to EUR?", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "How long does it take for me to get my pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get a Visa and Mastercard, is it possible to get both from you?", "pos": "My first choice would be Mastercard.", "neg": ["What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "How do I reset my passcode?", "I've already sent the money out and still have not received money in my account.", "My cash deposit from a week ago is still not in my account. Can you help me please?", "Everything was stolen from me.  I can't use the app.  Please advise.", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "I am having trouble activating my card.", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me get a Visa card.", "pos": "My first choice would be Mastercard.", "neg": ["After my card expires what should I do?", "I just did a transfer, but don't see the money in my account. What's up?", "My daughter would like a card from my account?  Can I do this?", "I can't figure out how to change GBP to AUD, what do I do?", "Help, my phone was stolen, please advise!", "How do I replace my card before it expires next month?", "My card payment won't work.", "Can I top up my card with other cards?", "The passcode isn't working for me.", "I topped up but it isn't in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will the card be a Mastercard or a Visa?", "pos": "My first choice would be Mastercard.", "neg": ["When I travel, can it automatically add money in certain intervals?", "There is a repeat charge for the same item", "How to modify my details.", "I deposited money in the form of a cheque, but my balance has not increased.", "Can you show me how to verify the top-up card?", "Can you tell me why I was charged extra when I withdrew money?", "I didn't get a PIN yet. What gives?", "How much would it cost me for a bank transfer to top up my account?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What credit cards do you carry", "pos": "I would like to get both Mastercard and Visa card from you if that's possible.", "neg": ["Why was I charged twice for the same transaction?", "My app shows a payment I didn't make", "Explain why I can't do a transfer to an account.", "Is auto top up available?", "What was I charged a fee for card payment?", "My cash withdrawal was short.", "There is more than one charge on my account for a transaction.", "What happened to my top-up? I think it was cancelled.", "I want my purchases cancelled.", "How can I get disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I won't be pleased unless I get a Mastercard.", "pos": "My first choice would be Mastercard.", "neg": ["I asked for $40 and I only received $20, what happened?", "Would I be able to use SWIFT transfers?", "Why does my statement show a $1 charge on my account?", "I would like to know how much I can top-up.", "I am travelling and I was wondering what your exchange rates are", "What currencies can I hold?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "Do I need to set a limit on auto top-up?", "I am entering my passcode but getting an error.", "How much are you going to charge me if I top up my US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get both Mastercard and Visa card from you?", "pos": "Please give me both Visa and MasterCard, is it possible?", "neg": ["Where is this card accepted?", "The cash I wanted wasn't there.", "Do you have an age limit?", "I received an extra charge for using the card. Why?", "How long does it take for a new purchase to stop being considered pending?", "Am I allowed to carry an additional card?", "Can I deposit a check?", "Why did I get charged one pound seemingly randomly?", "My plans may change so I may need to change from GBP to AUD.", "Can you tell me how to locate my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd prefer a Mastercard.", "pos": "My first choice would be Mastercard.", "neg": ["What proof do you need for my identification?", "When will I get my card shipped to me?", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "My payment did not go through because the app reverted it", "I already made a transfer and want to cancel it, how do I do that?", "I would like to activate my card.", "Has my top-up been cancelled?", "I cannot withdraw money from the ATM", "Is there a limit to how much I can top up?", "What is the return policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get both Mastercard and Visa card from you if that's possible.", "pos": "Will you guys do Visa or Mastercard?", "neg": ["Are top-ups allowed using Apple Pay?", "I lost my phone.  What do I do to block someone else from using my account?", "It looks like the exchange rates on my card payment are wrong", "I think someone has hacked my card!", "When will my virtual card arrive?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "I haven't yet received money that I transferred", "What do I have to do to get my PIN unblocked?", "Where did my deposit for my source of funds come from?", "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I obtained a Visa Card", "pos": "Will you guys do Visa or Mastercard?", "neg": ["I did a payment but the app cancelled it.", "My card don't work.", "I am unable to activate my card, it won't let me.", "There is an extra 1£ charge on my app. Why did you charge me extra?", "I haven't received my virtual card.", "Am I charged if I make a top-up?", "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "I don't see my top up in my wallet.", "How do I stop fraud to my card?", "What to do if my card is about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please give me both Visa and MasterCard, is it possible?", "pos": "My first choice would be Mastercard.", "neg": ["My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "I forgot my PIN number.", "Why couldn't I get cash from an ATM?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "It seems like a transfer is pending.", "Why is the top-up I made still pending.", "Will I be sent a new card before mine expires?", "I would like to exchange currencies, how do I go upon it?", "Shopping on line I was declined when trying to buy something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My first choice would be Mastercard.", "pos": "Will you guys do Visa or Mastercard?", "neg": ["Do I need to do anything? My phone was stolen yesterday.", "When I got cash the exchange rate was wrong", "What is the maximum I can top up?", "Seems like my transfer was declined how come?", "My identity can't be verified for some reason", "Does it cost anything to transfer money for a top-up?", "Do you have an option for auto top up?", "How do I get this damn virtual card to work?", "How do I transfer funds directly from my credit card?", "What is the refund policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want a friend to top off my account, can they?", "pos": "Can i top up by card?", "neg": ["How can I top up using google pay?", "Do I have to pay for a second card?", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "Can I use American express with apple pay? Why does it make my top up not work?", "What countries can I use your services?", "What are the steps to get my card back that was kept by the ATM?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Will I be able to top up by cheque?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Is my new bank card on the way and is there a way to track it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money I had was gone and I could not get gas!", "pos": "Can friends I have top-up my account?", "neg": ["I need an accurate exchange rate, when I make my withdrawals.", "I want to take back my transaction", "I need to know where my funds come from.", "I did a cash deposit to my account but it doesn't show up", "My app says I withdraw money from my account from an ATM.", "The ATM wouldn't let me withdraw cash.", "What can i pay with out  fees", "beneficiary transfer problems?", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "What was the extra charge for withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see me 'top up' in my wallet", "pos": "The money disappeared after I topped up my account.", "neg": ["How many transactions can I do with my disposable card?", "Do currency exchanges cost extra?", "Still waiting on my refund...", "Are there businesses that don't accept this card?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Why has my payment been declined? I paid by card.", "Has my card been lost in delivery?", "How can I get disposable virtual cards?", "Please tell me what the exchange fee is.", "Why won't my virtual card work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my account be topped-up by friends of mine.", "pos": "How do I use my card to top up?", "neg": ["My card didn't work at the ATM in Notting Hill.  Is my card working?", "Are there still fees for european top-ups?", "Where do I top up?", "I did not ask for the amount of cash that I received.", "I'm pretty sure my top up is still pending.", "Can you tell me why my top-up was canceled?", "What are the reasons for my beneficiary not being allowed?", "I made a cash withdraw and it shows up as pending why is that?", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "There was a direct debit transaction I have don't think should be there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need to top up by card.", "pos": "I need to transfer some money, can I use my credit card?", "neg": ["After I transferred money the balance remained the same.", "Do I pay extra for exchange?", "Why is my beneficiary not being allowed to get payment services?", "When I topped up the app reverted it.", "i want to get my salary deposited as pesos?", "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "How do I get extra cards?", "A direct debit appears in the app but I didn't authorize it.", "Why isn't my money from a check deposit showing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "pos": "Could you tell me why my top up isn't showing in my wallet?", "neg": ["Will I get Visa or MasterCard?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "Why is there a verification to identity", "Are my contactless settings correct? I tried to use it today but it wasn't working.", "How do I access the virtual card?", "I really want a physical card. How do I get one?", "Why isn't the transfer to my account showing up?", "what amount of time does it take for a transfer to reflect and be available", "I would like to use cash to make a top-up?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do i have to top-up with my credit card before I can transfer?", "pos": "How can my friends top up my account?", "neg": ["What's the procedure for canceling a purchase?", "Can you explain why my payment is still pending?", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "how long will my cash withdrawal be pending for?", "Will I be charged for receiving money?", "My card payment didn't go through.", "I can't verify my ID. Why?", "My cash withdrawal was short.", "I received my card, how do I get it to work in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money using my credit card.", "pos": "what happened to the money after i put in the wrong info and it got declined", "neg": ["Why hasn't arrived yet a transaction I did to my friend?", "Why has another fee been placed on my statement?", "Why was my transfer stopped ?", "If I top up using a European card is there a charge?", "Is USD free to top up with a US card?", "What flat currencies do you use for holding and exchanges.", "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "I need to change my personal details in my account.", "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "Some cash I didn't get shows in my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can anyone else top-up for me?", "pos": "top up with credit card", "neg": ["How long does it take to prove my identity?", "Where do I get a disposable card", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Talk me through modifying my details.", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "I'm interested in what your exchange rates are based on.", "I got a declining message during a transfer? please tell me why", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "I paid with my card and I was charged a fee", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up by card", "pos": "Hoe do i use my credit card to transfer money?", "neg": ["can i deposit a check here?", "How long does it take for a cheque to post to your account?", "Why isn't my topup working?", "I checked my statement and am being charged one pound. Where did this charge come from?", "My card payment was reverted, why?", "I left my phone at the hotel.", "Why is my transfer still pending after all this time?", "What is the return policy?", "Where are your cards delivered to?", "How do I check to see why my card payment was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "show me how to top up", "pos": "I want to know how to transfer money with my credit card", "neg": ["Where is my virtual card located?", "What happens if a merchant doesn't accept  you payment?", "At what cash machines can I change my PIN?", "What happened to my Top-Up? It's not reflected.", "Why is there extra cash in my account?", "Can you tell me how to get my card on the app?", "What is the currency exchange fee?", "How long does it take for money to transfer as my balance hasn't been updated", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "Is it possible to top up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to top-up but the money is gone!", "pos": "What do I do to Top up my card?", "neg": ["The ATM didn't give me the amount I asked for", "Is there any way to cancel my transfer", "Why have I been charged an extra £1?", "Are cards available in the EU?", "I have young kids. Can they use this service?", "Can I use this app for both USD and GBP?", "I took out money and there is a fee.  Why?", "There was a fee charged when I paid with my card.", "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "Where did this extra €1 fee on my statement come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use my card to top up?", "pos": "top up by my card is that possible?", "neg": ["Where is a Mastercard ATM?", "What is the reason that my top-up is still pending?", "How will I know what the exchange rate is?", "Can this convert money?", "I topped up but the app declined it", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "I do not see the card PIN anywhere?", "How simple is it to transfer money into my account?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "I need to move money from another bank to this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see my top up in my wallet.", "pos": "I used my card top-up but all of the money is missing.", "neg": ["What can I do if my card still hasn't arrived after 2 weeks?", "What happens if my card payment is cancelled?", "The ATM did not give me as much cash as I requested.", "Google Pay isn't working. What is wrong?", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "the exchange rate was different than expected", "When will I see my cash, since I already deposited my check?", "Help my find the verification code on a top-up.", "I'm going to cancel a purchase.", "How can I go about ordering a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer some money, can I use my credit card?", "pos": "I can't see my top up in my wallet!", "neg": ["I got a new address and need to change my old one.", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "My refund is not showing.", "Instructions for activating card", "Do I need to do something to get a new card once it expires?", "How can I update my details since I moved?", "How do I verify the top up?", "A transaction posted twice to my account.", "Is there a fee for topping off by transfer?", "I sent some money but the intended recipient says it hasn't arrived"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to top up, but now I don't see the money in my account.", "pos": "How do I transfer funds directly from my credit card?", "neg": ["I have a transfer that was declined.", "I took out some cash from the ATM but it is still showing the transaction is pending.", "What is the first step that I should take after my card has been stolen?", "What steps can I take if someone else is using my card?", "my cash withdrawal has not come out of my account yet.", "Are purchases returnable for full refund?", "I am adding money, what currencies do you accept to do this?", "Will you accept my salary if it's in another currency?", "i didnt make these transactions, i think my card details might be stolen", "My balance was not updated with my checque or cash deposit."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know how to transfer money with my credit card", "pos": "Will my friends be able to top up my account?", "neg": ["Why can't my ID be verified?", "top up cancellation", "How do i set up auto top-up?", "Help, my phone was stolen, please advise!", "Where would I order a virtual card?", "I can't get the top-up to work! What's going on here.", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Will there be a charge for topping up by account with a SEPA transfer?", "Can you tell me why my top-up failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Something is wrong with my top up and I can't see it. How do I find it?", "pos": "Is it simple to transfer money using my credit card?", "neg": ["I made an international purchase, but the exchange rate was wrong", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "IS there a fee to exchange currency?", "One of my card payments, I don't recognise the name of the merchant.", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "Would I be able to top up as much as I can?", "Why is it necessary to verify the top up?", "I havn't received my PIN yet.", "Why is the transaction to my friend still pending?", "There is a withdrawal in my account I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my friends be able to top up my account?", "pos": "can other people use the app to add money to my account", "neg": ["Can you explain to me why a top-up would still be pending?", "Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "Is going to a bank only way to change my PIN?", "Can I get a card in the US?", "Why do I have two charges It should only be one charge?", "what is the amount of disposable cards I can have?", "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "What does it mean when a payment is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up isn't in my wallet.", "pos": "How do I transfer funds directly from my credit card?", "neg": ["Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "Can I transfer my salary if its in GBP?", "What is the charge for topping up a card?", "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "How much is the charge for a foreign currency exchange?", "I deposited a cheque but the cash hasn't arrived yet", "How do i set up auto top-up?", "Can you explain to me why a top-up would still be pending?", "Why hasn't the money I transferred into my account shown up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up is not showing up in my wallet!", "pos": "i can not see my top up", "neg": ["Is there a limit for the amount I can top up?", "How can I top up with Apple Pay?", "Salary in GBP has been received. Does it need to be configured into another place?", "What fiat currencies are used for holdings?", "I just had a wedding and I want to take my spouses name.", "Why do I have duplicate transactions for one purchase?", "Do I have an option between Visa and MasterCard?", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "Should i uninstall the app before i try it again?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does someone else top up my account", "pos": "I want to transfer money with my credit card.", "neg": ["I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "What is the cost and time frame of getting a new card?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "Why hasn't my card arrived yet?", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Can you tell me which cards and currencies are supported?", "Why is a transfer I have still pending?", "Why do I see an extra fee on my statement?", "i'm not satisfied with the services and no longer want to be a customer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "pos": "Who can have access to top up my account?", "neg": ["The exchange rate is incorrect for my cash withdrawal transaction.", "Is my card broken? I can't get cash out of the ATM", "How do I track the card you sent me?", "I am unable to get cash from the ATM", "I would like to receive my salary in a different currency. How does that work?", "What is the fee if I use a European bank for a top up?", "I have a new phone number and need to edit my contact information.", "What if I don't verify my identity?", "The exchange rate was wrong?", "I need to change details about my personal account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I add money to my card?", "pos": "I used my card to top up, but the money is not there!", "neg": ["So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "Why can't my ID be verified?", "I can't remember what my password is", "My PIN got blocked, help.", "How can I verify my top-up card?", "Why didn't the money I transferred into my account get added to my balance?", "I cannot view the refunded amount in my account.", "Do I need my phone to use the app?", "I need to verify my identity. How do I do that?", "How can I exchange USD and GBP in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up by card?", "pos": "How do I go about transferring money using my credit card?", "neg": ["Why am I still not able to see the money I deposited a week ago? This is urgent!!", "How do I change my last name?", "The app failed to verify me.", "Is it acceptable to use either Visa or Mastercard?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "My card must have used my card as there are some transactions that I haven't done myself..", "No transactions are being accepted, what's wrong with my card?", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "What steps do I have to take to change my PIN?", "Is there a fee to get an actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I use my credit card to transfer money?", "pos": "can other people use the app to add money to my account", "neg": ["How do I change to a different currency?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "Why have you declined my card payment?", "My balance was not updated after transferring money.", "There is a pending transaction on my account, what does this mean?", "What does it mean if my payment has been reverted?", "Please help me with my card.  It won't activate.", "My card was stolen last night.", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "What do I need to do to exchange my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my top up isnt there yet where do i find it", "pos": "What information am I going to have to have in order to do a transfer with my card?", "neg": ["It appears my top-ups have been canceled.", "Where in the European Union can I get a card?", "I didn't make the direct debit payment on my account.", "How long is the delivery time to the US?", "I returned something to a  store but can't see my refund.", "Do you have a limit for someone's age?", "When shipped to the US how long is delivery time?", "Why can't I transfer money to a beneficiery?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Why has my money been returned back to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet doesn't show my recent top up.", "pos": "What's the process for topping up my card?", "neg": ["Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "Where are my funds? I topped off my car but it didn't seem to complete.", "Can I get the Mastercard?", "How long does it take for my payment to process?", "still need to get card pin", "What do you require for identification verification?", "What am I going to need in order to verify my identity?", "I need a new PIN number.", "Is there a reason why my virtual card won't work?", "Am I charged if I make a top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about transferring money using my credit card?", "pos": "What's the process for topping up by card?", "neg": ["How old must I be to open an account?", "Everything seems fine with my account, so why did it decline my payment?", "Why would a card payment be declined?", "How do I go about ordering another card?", "exchanging currencies costs what?", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "Tell me what ATMs allow me to change my PIN.", "Is there a reason my new card hasn't arrived yet?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "My PIN number was incorrect, and I can't access it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can friends I have top-up my account?", "pos": "What do I need to do to transfer money with my credit card?", "neg": ["I lost my card n need a new one.", "How do I make my top up complete?", "What countries are getting support?", "Is there an age limit to open an account", "What do I have to do to change my pin?", "I was not able to use the ATM to get cash", "Why do I have duplicate transactions for one purchase?", "Help me access the card I already got so I can information from it.", "Can you tell me why my transfer is failing and help resolve?", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can other people use the app to add money to my account", "pos": "When I tried to top up using my card, all of the money disappeared.", "neg": ["Why is this beneficiary being rejected?", "How dp i top up with a cheque ?", "Is the identity check part of bank policy?", "Why is my identity not verified?", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "How much does it cost to top up by transfer?", "Can I purchase with cash or cheque?", "is it possible to top-up with google pay.", "Why do I see a random withdrawal in my app?", "Is top-up possible with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my account be topped up by my friends?", "pos": "Can i top up by card?", "neg": ["What do I do if my phone is stolen?", "Can I get a new card?", "I forgot my password to get into the app!", "what is the matter?", "Can I get a Visa or Mastercard?", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "Do you think you're asking for too much information about me?", "How long does a transfer take to reach one's account.", "Will I be charged an extra fee if I need to exchange currency?", "I am unable to use my top-up on the app. Could you explain this to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up by my card is that possible?", "pos": "i can not see my top up", "neg": ["I think I deserve a refunded on a certain item.", "I seem to be unable to make any transactions.", "How can I cancel a transfer I made", "How do I obtain a second card?", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "the money i transferred didnt arrive", "Can I use my salary for this?", "i need to trace a deposit", "I would like to get a physical card, but I don't know how. Can you help me?", "Why am I seeing a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to top up, but the money is not there!", "pos": "Can a friend top up my account", "neg": ["I don't think I should have been charged a fee to use my card.", "I think my card is lost.  What do I do?", "My card couldn't complete a transfer, why?", "Is getting my identity verified required before I can use my account?", "I noticed my transfer was declined.", "If someone in a different country sends me money, do I have to pay a fee?", "Where can I find the auto-top up feature?", "tell me how I can order my card.", "Can you tell me where my funds come from?", "Why was I charged extra when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I let other people have access to my account in order to top up?", "pos": "How do i set up my credit card to send transfers?", "neg": ["Tell my why my top-up is pending.", "I need to update my address.", "Do you know the process how to activate my card?", "How do I go about getting a refund?", "What ATMs can I use this card?", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "Is EUR one of the currencies you deal with?", "How can receive a physical card", "Why are top-ups being verified?", "Why wouldn't the ATM give me cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I see my top up?", "pos": "My friends would like to add to my account. What is the procedure?", "neg": ["Why isn't my balance reflecting a transfer I did?", "What information do I need to gather in order to activate my card?", "When will I receive the cash payment from the check I deposited?", "I have used all of my PIN tries. What should I do now?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "Can I use my account before my Identity verification has passed?", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "Why is my PIN blocked?", "What form of payments can I use for topping up?", "What services can I use to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up and suddenly my money disappeared", "pos": "My card needs to be topped up.", "neg": ["I want to cancel a transaction from this morning.", "How long do I have to wait until the transferred money shows up?", "Can it add money every so often automatically while I travel?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "How old do my kids need to be to open an account?", "How to exchange my currency", "Can I return an item?", "Why did my exchange rate change?", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "What happened to my Top-Up? It's not reflected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to transfer funds using my credit card.", "pos": "I used my card top-up but all of the money is missing.", "neg": ["The ATM did not give me my card back?", "There's a direct debit payment that I don't recognize.", "Why was my cash withdrawal cancelled at the ATM?", "I am waiting for the money to enter my account. How long does it take?", "After I deposited my cash, I still don't see it in my account.", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "How long does it take for the card to come?", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "Given a choice, I'd rather have Mastercard.", "Can my friend send me money if it is not in US dollars?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how to top up on my card?", "pos": "My wallet is empty even though I topped it up an hour ago.", "neg": ["How do I get a virtual card on my device?", "Why does my statement have an extra fee?", "I have been charged twice on my statement.", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I have not been able to use this card.", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "Did you deactivate my card it's not working anymore", "How long is US delivery?", "My account was charged twice for one purchase", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I the only one who can top-up my account?", "pos": "Could you tell me why my top up isn't showing in my wallet?", "neg": ["I'm still waiting for my card.", "I am looking to transfer some money from my other bank account into this one.", "atm refused to give me money", "Can I get an actual card", "How do I go about verifying my identity?", "Am I able to get this shipped to China?", "Where do I order a card?", "I would like to change my adress", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "How is the exchange rate calculated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i set up my credit card to send transfers?", "pos": "Can I add other people to my account, so they can top up?", "neg": ["Why is my top-up pending?", "Is there a fee for sending additional cards?", "Why is it failing to top-up?", "Where is the closest ATM to me?", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "I can't get cash from the ATM!", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can a credit card be used to transfer money?", "pos": "Can other people top up my account?", "neg": ["I am seeing in the App a some cash withdrawal that I did not do", "What are the benefits of a disposable card?", "The exchange rate was incorrect for this item I bought.", "How many cards can I have?", "how do I speed up identity verification?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "Is payment required to get a card of my own?", "I received duplicate charges.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "A WD was just made on my account, but it was not me and I still have my card.  What to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to transfer money to my credit card?", "pos": "How can I transfer money using my credit card?", "neg": ["I paid with my card and I was charged a fee", "Is there always a charge when withdrawing money?", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "I wanna revert a transaction i did this morning.", "No option to top up with a cheque ?", "Why is my check still not showing up on my account? It's been a week already", "My card is about to expired what will happen?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Please delete my account now.", "Where in the app do I go to make my new card show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card top-up but all of the money is missing.", "pos": "Why can't I see the top up I made?", "neg": ["I can't see my Google Pay top up. Is it not working correctly?", "Can you please explain how to transfer money using the bank transfer process?", "I think I was charged by mistake on my debit statement.", "Could my daughter open an account?", "How and where can I find the identity checks?", "I returned something to a  store but can't see my refund.", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "What does pending payment mean?", "Can I use my account although my identity verification has yet to pass?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I see the top up I made?", "pos": "Top up not available in my wallet.", "neg": ["I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "Please tell me how to get a card if I reside in the US.", "What is the time period for money to be transferred?", "How can I find out why my transfer didn't go through?", "Editing my personal details", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Please provide me a list of ATMs that accept my card.", "do I need to verify my identity before I can use my card?", "When will I get my card shipped to me?", "I need to transfer something ASAP from China, how long will it take to post to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My friends would like to add to my account. What is the procedure?", "pos": "I tried topping up using my card, but the money is gone?", "neg": ["When I got cash, my exchange rate was off.", "Why hasn't my top up gone through?", "I have a pending money transfer", "Tell me why I need top-up to be verified?", "Can I change my pin at ATMs?  If so, what ones?", "I still don't have a card. How do I get one?", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "How do I replace a stolen card?", "Where is the verification code display?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet isn't showing my top-up, did I do something wrong?", "pos": "What steps do I do to transfer money using my credit card?", "neg": ["Does it matter which card I use", "I can't log in with this passocde", "The wrong exchange rate was applied to me while pulling out cash.", "Do I need to verify the top-up?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "I didn't get the right amount of  cash because of the exchange rate.", "I see a strange payment in my account.", "I have used all of my PIN tries. What should I do now?", "What is the length of time for one of these items to come to the U.S?", "My card's expiration date is close."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up with credit card", "pos": "What's the process for topping up by card?", "neg": ["Tell me the currencies that you support.", "I noticed that i got charged extra for using the card.", "Why did the app deny my top-up?", "Is there a way to see my money's source?", "Can I get a card although I'm not in the UK", "How do I cancel a purchase?", "I am still waiting on my bank transfer", "Do you have to be in the UK to get a card?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Can you tell me why my card payment did not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for friends to top up my account?", "pos": "My money disappeared right when I tried to top up", "neg": ["What can I do to verify my card?", "What's the transfer time from Europe?", "What's the youngest I can be to open an account?", "What do I do if I got the wrong amount at the ATM?", "Are there any express fees if i want my new card faster?", "I sent money and the recipient has not received their money after two weeks.", "There was an extra fee when I paid with the card.", "I'm waiting for a money transfer to show, still.", "I think that the card is stolen.  What are my next steps?", "Why is my deposit still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did my top-up go? I can't find it in my wallet", "pos": "I cannot tell what my top up currently is.", "neg": ["Changed details is essential, what steps do I take to do so?", "Where can I find top up by cash deposit?", "What reasons could cause my top up to be reverted", "Can I get a few more physical cards?", "I got an cancellation error when I was topping up.", "How do you top up with a cheque?", "I want to know where my money comes from.", "My PIN was entered wrong and now I am blocked.  Please unblock.", "I'm not sure why my card didn't work", "What do I do when I get close to the expiration date of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to top up using my card, but now the money just disappeared?", "pos": "How can my friends top up my account?", "neg": ["I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "Why did the ATM take my card and keep it?", "Can I open an account for my children?", "\nAt which ATMs can I use this card?", "How long is the transfer?", "What, if any, is the limit  for auto top-up?", "My app is showing a cash balance that I did not receive.", "What other credit cards can I use?", "Explain how to verify my identity?", "how much does a card cost and why do you charge me"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What information am I going to have to have in order to do a transfer with my card?", "pos": "Can I add other people to my account, so they can top up?", "neg": ["When will my top-up be completed?", "what is the limit for top-ups?", "How do I know where I can use my card?", "How can I reset my darned PIN number?", "Is there a reason to why I was charged twice for a transaction?", "I am still waiting for a refund", "Can you explain why my payment is still pending?", "My card is about to expire.  Where do I get a new one.", "When will my refund come through", "What do I do if I find a debit charge that I know I didn't do in my billing statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I transfer funds directly from my credit card?", "pos": "Can somebody else top up my account?", "neg": ["My funds are not transferring to my bank. Why is this not working?", "Can I see my available money?", "What's the phone number to freeze a card?", "How do I receive a card?", "I placed a cash deposit in my account but I can't see it yet.", "How do I know which countries you provide service in?", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "I've been waiting since Friday, where is my money?", "I don't think the transaction has gone through, so can I cancel a transfer?", "I don't know what this Direct Debit payment on my account is for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i top up by card?", "pos": "Is it simple to transfer money using my credit card?", "neg": ["Can I choose what card I can use", "when should I receive my refund", "what is a virtual and how do i get one", "Is there a fee associated with using foreign exchange ATMs?", "why did i only get 20.00", "I have been charged an extra pound!", "On the card that is coming, what's the tracking info?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "How do I withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The money disappeared after I topped up my account.", "pos": "My money disappeared right when I tried to top up", "neg": ["I would like to reactivate a card and wondered if that could be done?", "i am not a premium customer but i want a virtual card, how do i get it", "How much is it to buy another card? I was hoping to buy another one.", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "How long will a transaction to a friend take?", "I use GBP for my salary deposits. Must I set this up somewhere?", "How can I activate my new card?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "Tell me your opinion on the exchange rate.", "I'd like to know where my funds come from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to top up by card?", "pos": "How can I transfer money using my credit card?", "neg": ["How do I get a PIN?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "For a week now, I have tried to use my card and it is still not working.", "Please explain to me how to know where my funds are from.", "I can't get my virtual card to work at all", "What is the best way to get my virtual card?", "There's a cash withdrawal I am certain I did not make", "Can my 8 year old grandson open an account at the bank?", "I am unable to use my card for some reason.", "Can I use cash to top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Top up not available in my wallet.", "pos": "Can I allow other people to top up my account?", "neg": ["I was informed that transfers were free. I noticed I have a fee but why?", "When can I expect my card to arrive?", "why isn't my top-up going through?", "I can still see money in my account after making a payment", "I have exceeded the number of PIN attempts", "How do I replace my card before it expires next month?", "Are there steps to see where my funds come from?", "Is it possible to order another card?", "When are you going to transfer the money?", "I have a disposable virtual card. Is there a limit to how many times I can use it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you tell me why my top up isn't showing in my wallet?", "pos": "My wallet is empty even though I topped it up an hour ago.", "neg": ["why did i only get 20.00", "What is the reason for the fee charge on my transfer?", "Will this app allow me to exchange currencies?", "How long does it take for a payment to change from pending?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "Is there a way I can have a mastercard?", "I have a duplicate payment on my account", "Why is it taking so long to update my balance transfer?", "Can I transfer using SWIFT?", "where can I find the auto-top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I do to transfer money using my credit card?", "pos": "When I tried to top up using my card, all of the money disappeared.", "neg": ["Hello, what is a virtual card and how do I get one?", "Is the cash withdrawal going to show?", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "I could not get money from an ATM", "Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "I have foreign currency i would like to change how much will it cost me?", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "How long does it take for a pending cash withdrawal?", "My cash withdrawal was not entirely complete"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hoe do i use my credit card to transfer money?", "pos": "I topped up my account but the money isn't there now.", "neg": ["How do I delete my account now", "Do you allow exchanges of EUR?", "How would I change my details?", "I have one of your cards, but I don't know how to link it.", "Do top-ups have limits?", "It looks like my top up didn't work.  Why?", "You have declined my  payment.", "Where do i go to receive a virtual card", "There is a debit paymet that I don't recognize.", "Are there any restrictions on the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i can not see my top up", "pos": "What's the process for topping up my card?", "neg": ["How long will it take the money to appear in my account?", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "Can you please refund my item?", "Will I get charged for sending out more cards?", "There is a strange card payment I don't recognise.", "Why didn't my transfer get to the recipient?", "Not living in same place, need to change details", "i did not get any money but still was charged", "The app reverted my top up", "How long does it take for cards to be delivered after ordering them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up my account but the money isn't there now.", "pos": "How do I top up on my card?", "neg": ["When will I see an updated balance after a transfer?", "Is there a location where I can change my PIN?", "Why is there an identify check?", "What is the status of my card's delivery?", "The card PIN?", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "How far is the closest ATM from me?", "I can't see all the refunds in my statement", "In the app, how can I make it show the new card that arrived?", "Why was my withdrawal declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried topping up using my card, but the money is gone?", "pos": "Can I get my friends to add money to my account?", "neg": ["the money i transferred didnt arrive", "In my statement, I got a €1 extra fee.", "The card that I have isn't working. This is the physical card.", "What do I do about my expired card?", "Will I have to pay extra to exchange money?", "how much do you charge to top up US cards?", "So, my transfer is showing as pending, when will it actually go through?", "Why are all my card payments being declined?", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "Is my child too young to sign up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add other people to my account, so they can top up?", "pos": "How can my friends top up my account?", "neg": ["I want to delete my account.", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "DO you know the reason for the identity check?", "Where do you export the cards to?", "Is there a way to find an ATM around me?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "Which fiat currencies are supported by you?", "I received a fee I should not have.", "Why is the exchange rate different from what I expected?", "My top is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot tell what my top up currently is.", "pos": "Is it simple to transfer money using my credit card?", "neg": ["do i need to add money before i order a card", "When I was transferring money I was charged extra why?", "What's the wait time for European transfers?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "What are the steps I need to do if I have a stolen card?", "How is my card payment still pending?", "The ATM gave me less cash than requested", "I found the exchange rate for my cash withdrawal is wrong", "How often am I able to top-up?", "The purchase I made is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top off using the card, but the money just disappeared?", "pos": "How do I to up by card?", "neg": ["Are there virtual disposable cards?", "When will I get my card shipped to me?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "can i get a card if I live in the usa?", "My virtual card isn't working.", "The app does not believe that I am myself", "Can I use my virtual card for recurring monthly payments?", "How much is a physical card?", "What do I do after my card expires?", "Do yo charge a fee for exchanging foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my friends top up my account?", "pos": "Is it simple to transfer money using my credit card?", "neg": ["There's a duplicate charge on my account?", "I accidentally exceeded my PIN tries.  Please advise.", "There is a payment I don't recognize", "Is it possible to delete the account?", "My phone is missing or stolen.", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "Why was there a fee when I pulled cash?", "Can I use it outside of Europe?", "I did not do this payment", "Am I going to see a charge for a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can somebody else top up my account?", "pos": "Show me how can my friends top up my account.", "neg": ["I want to return an item for a refund can I do that?", "How can I report that my card was stolen? I made a police report first.", "let me know how many disposable cards I can have?", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "How can I the person see my money transaction?", "I did not receive the correct amount for the exchange rate.", "I want to start using my card, how do I activate it?", "How do I perform identity checks?", "Why didn't I receive the right amount of cash?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I tried to top up using my card, all of the money disappeared.", "pos": "Is it simple to transfer money using my credit card?", "neg": ["If I don't live in the UK, can I get a card?", "Is there a top up fee for transfer?", "How do I order a new card? The current one is about to expire.", "How long will it be  before the person I sent money to is able to see it?", "If someone in a different country sends me money, do I have to pay a fee?", "Why am I being charged for transferring money?", "Do you support top ups?", "Where can I edit personal details?", "I need a second card on this account for my daughter.", "In a month, my card will reach its expiration date, am I required to request the next card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understanfd how to top up", "pos": "What's the process for topping up by card?", "neg": ["I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Is there a  way to  get around fees", "Am I able to do a SWIFT transfer with you?", "I managed to drunken block my card :(( Help!", "Is there any type of fee for currency exchange?", "I was charged a fee for the transfer, but can you tell me why?", "I did a bank transfer and my balance isn't current.", "What types of top-up methods do you accept?", "what are the reasons why you would not be able to process a payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card needs to be topped up.", "pos": "Who can have access to top up my account?", "neg": ["What are the various currencies and cards that you offer support for?", "I was expecting my new card by now.", "There's a cash withdrawal on my account that I didn't make", "Do I need a photo ID to activate a my new card?", "Seems like my top-up has not gone through", "How long will my payment be pending?", "Why won't the machine accept my card anymore?", "Do I have a card PIN?", "What do I do to unblock my PIN?", "Money transfer help? How long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card topped up,", "pos": "I can't see my top up in my wallet!", "neg": ["Do you limit my top-ups?", "I want to link to my card card with you, how?", "\nI can't seem to be able to use my card\n\n\n", "My card rejected a cash withdrawal. Why?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "How do I find out my source of funds?", "i would like to top up with check", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "I took out money and there is a fee.  Why?", "Explain top-up cancellation"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money disappeared right when I tried to top up", "pos": "How do I use a card to top up?", "neg": ["My PIN seems to be blocked, help me access it?", "There's a duplicate charge on my account?", "can i use check to top up", "I moved so I need to change my address. How do I do that?", "Can I stop a transaction?", "How can I fix this? The ATM gave me more cash than I'd asked for.", "Some cash has been withdrawn but I didn't do it.", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "How can I change my name in my profile?", "Does the PIN come under separate cover?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can other people top up my account?", "pos": "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "neg": ["I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "I don't know what pending transaction means.", "There is a card payment I'm not familiar with.", "How can I create a disposable virtual card?", "Do you support changing the currency I use?", "Can I order a card please?", "My address is incorrect on my file.", "How can my friend give me money?", "How many top-ups can be approved?", "I couldnt transfer money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "With my credit card i would like to transfer money.", "pos": "How do I to up by card?", "neg": ["How can many disposable cards can I have per day?", "How many cards am I allowed?", "I didn't get the right amount of  cash because of the exchange rate.", "Why was the payment on my card declined?", "How do I revert a transaction?", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "Why is my top-up pending?", "Am I going to see a charge for a SEPA transfer?", "I want to top up from my Apple Watch, can I?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the process for topping up my card?", "pos": "Is my account able to be topped up by my friends?", "neg": ["I received a refund, however I cannot see it in my account", "Will the transfer show up in my account soon?", "Why do you have the identity check", "What cards do you offer?", "i need to trace a deposit", "I must verify the source of my funds", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "How do you top up with a cheque?", "If I need to transfer something quick from China, how long does that take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my account able to be topped up by my friends?", "pos": "I was attempting to top up with my card but the money has vanished!", "neg": ["What should I do if my smart phone is lost or stolen?", "after i got married i need to change my name", "I am in the EU. Can I get one of your cards?", "Why are my payments not working and show pending?", "I want to change my account details.", "Can someone assist me with activating my new card?", "Do you guys have any age restrictions?", "How do i request more physical cards?", "Why would a transfer to an account not be allowed?", "The ATM is showing it gave me the money I requested but I didn't get that amount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "pos": "What's the process for topping up by card?", "neg": ["My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "do i need to add money before i order a card", "What's going on? My card wont accept any transactions.", "My account shows a direct debit charge that I have never seen before", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "I have a new card and I need to activate it.", "How much do I have to pay to accept an international transfer?", "I was charge a fee that I wasn't told about"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the process for topping up by card?", "pos": "I was attempting to top up with my card but the money has vanished!", "neg": ["I do not recongize a payment in my account.", "I moved and need to change my address.", "My payment did not go through because the app reverted it", "The transfer I made isn't reflected in my balance", "My card is needed soon", "Do you have the best exchange rate?", "I wanted to top up my account and it doesn't look like it worked", "Is there anything to do because my phone was stolen?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "I need multiple cards per day, and they all have to be disposable."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see my top up in my wallet!", "pos": "I tried to get gas but my money was gone!", "neg": ["Are there any limit on the auto top-up?", "It looks like I was charged twice for a single transaction", "I would like to alter my personal details.", "Its been 3 days, How long will my transfer take to get to my wallet?", "I signed up, but don't have a PIN. Where can I find it?", "Please give me both Visa and MasterCard, is it possible?", "What types of top-up methods do you accept?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "What's the youngest I can be to open an account?", "How long does a European transfer take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my friends top up my account?", "pos": "Who can have access to top up my account?", "neg": ["How come I can't get money at the ATM", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "My disposable virtual card isn't working.", "What should I do if my passcode won't work?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "Will I get Visa or MasterCard?", "Why is my top-up showing as reverted?", "I think my card is expiring, what happens then?", "My card was not accepted in a shop"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The money disappeared when I tried to use my card to top up.", "pos": "Can I allow other people to top up my account?", "neg": ["Am I able to Top Up with Apply Pay?", "Could you help my figure out the exchange fee?", "Would I be able to use SWIFT transfers?", "Is there a cash withdrawal fee? Because I just got charged?", "I need a single use card for shopping online", "My card is stuck inside the ATM.", "How do I go about cancelling a transaction?", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "Can I choose when my card is delivered?", "I need to close my account.  Your company is terrible!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who can have access to top up my account?", "pos": "I was attempting to top up with my card but the money has vanished!", "neg": ["I logged in wrong and am blocked, how do I log in?", "how long does it take to transfer money, my retailer is waiting", "I need help fixing my contactless. It's not working anywhere I go today.", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "Please can i get a disposable virtual card as well?", "Am I going to be charged for receiving  money?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "I have a reverted top up I made and wanted to know why it didn't go through.", "I have a new phone number and need to edit my contact information.", "How did you arrive at the rate of exchange? I thought that I would get more cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to Top up my card?", "pos": "How do I top up on my card?", "neg": ["Do you have a tracking number for the card I was sent?", "I was double-charged for a transaction", "Why was there an extra charge because I used my card to pay?", "Is my new card activated?", "Please list the countries you support.", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "Why do some of my payments have fees?  I don't understand.", "My funds are not transferring to my bank. Why is this not working?", "I made a cash deposit to my account but i don't see it", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I transfer money using my credit card?", "pos": "How do I top up using my card?", "neg": ["There's a duplicate charge on my account?", "How much is it to receive money?", "How long will a transfer from Europe take?", "Could I get tracking on the card?", "Can you tell me the limit for top ups?", "how much will I be charged for making a transfer?", "What steps do I take to unblock my PIN?", "I want to get my hands on one of those virtual cards!", "is my pin the same as my passcode", "Is there a way to order a new card while in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it simple to transfer money using my credit card?", "pos": "what happened to the money after i put in the wrong info and it got declined", "neg": ["The exchange rate applied is wrong for my international purchase.", "What do I have to do to get my virtual card?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "What is the cost for physical cards?", "how can i get it to add money automatically while travelling", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "I would like to purchase another card.", "Why isn't my deposit in my account?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I allow other people to top up my account?", "pos": "Transferring money using credit card", "neg": ["Do you accept credit cards from the US", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "If I have a credit card with you how I get set up to link to it?", "Where will I get my card?", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "Help Me!  I lost my card.  What should I do?", "Are you Visa or Mastercard?", "Can my account me accessed by a thief?  I was mugged."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my 'top up' not showing up in my wallet?", "pos": "I tried to get gas but my money was gone!", "neg": ["Why does my transaction have an added fee?", "What is the reason for the extra fee on my statement?", "how long are my top ups pending", "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I did a bank transfer to top up, but the money is not available.", "Can I directly deposit my salary to this account?", "Please help, the atm swallowed my card, what do I do?", "To receive money are there charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what happened to the money after i put in the wrong info and it got declined", "pos": "How do I top up on my card?", "neg": ["So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "Do you offer disposable virtual cards too?", "Can I use google pay to top up?", "Can you tell me why my card keeps getting declined every time I try to use it?", "Is there a reason my new card hasn't arrived?", "There's a cash withdrawal on my account that I didn't make", "How long does transfer from the US take?", "The ATM will not let me get cash, WHY?", "What payment methods are used to top up?", "My new card has arrived, what's the activation procedure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I to up by card?", "pos": "Show me how can my friends top up my account.", "neg": ["I prefer Visa, can I get that instead?", "Can I order a new card?  Mine is about to expire.", "Is there a way to find an ATM around me?", "I'm still waiting for the top-up!", "What's going on with my card? I've tried multiple times and it never goes through.", "Help me!  When I was abroad, the exchange rate was wrong.", "I asked for more cash than what was received", "Tell me why there is a charge on my cash withdrawl.", "Can you tell me what the exchange fee is?", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new card. How do i top it up?", "pos": "Can a friend top up my account", "neg": ["I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?", "Talk me through modifying my details.", "I sent money to someone but they haven't gotten it, what's going on?", "How long does it take for pending to go through", "I live in America, but I would like a card.", "Help, I was charged twice!", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "What is the process for activating my new card?", "Why is it taking so long to update my balance transfer?", "What is the extra fee that showed up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up using my card?", "pos": "Show me how can my friends top up my account.", "neg": ["How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "how to track the card you sent", "What should I do if my card doesn't work?", "What ATM machines allow this card?", "Is there a charge for using an European bank card for top up?", "Is there a reason that my top-up is still pending?", "Which cards are accepted for topping up?", "why do i have to verify top up?", "How is an exchange rate calculated?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transferring money using credit card", "pos": "Can a friend top up my account", "neg": ["How long does it take for a transfer to post", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "can i top up with check?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "why do you charge for transfers?", "I was charged a fee for a transfer. Where did it come from?", "How do I go about ordering a new bank card?", "Will you charge me for exchanging foreign currencies?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "How long will my ATM withdrawal be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get my friends to add money to my account?", "pos": "I want to transfer money with my credit card.", "neg": ["Can you explain to me the way to verify my top up has gone through?", "Is it possible for me to top up with a cheque?", "I need my card right away.", "Is USD free to top up with a US card?", "Do you take checks?", "Do you offer disposable virtual cards too?", "I got notified that my top up has been reverted. Why?", "How can I exchange currencies in the app?", "I didn't see any reason why my transfer was declined. What gives?", "Can I get a Visa or does it have to be something else."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me how can my friends top up my account.", "pos": "I tried to get gas but my money was gone!", "neg": ["I need to close my account as soon as possible.", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "I want to have multiple currencies in my account if possible.", "I was charged a fee for a transfer.", "I made a payment and it appears it is showing twice", "How do I go forth on transferring a sum of money from one account to another?", "I want to open an account for my children", "My payment is taking a long time to go through.", "The ATM did not give me my card back?", "I made a cash deposit to my account but it is not there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use a card to top up?", "pos": "How do I top up on my card?", "neg": ["No refund showing in my statement.", "My card has not been delivered yet and its been a week since I ordered it, please help", "I am worried that too much time has gone by for a transfer to be completed.", "My card info was stolen, what do I do?", "Can you tell me what currencies I can use to add money?", "I tried activation my card and it didn't employment", "what is the limit for top-ups?", "Can I use my card wherever I want?", "I would like to know what the restrictions are for the disposable cards.", "What do I need to do to get my new card which I have requested 2 weeks ago?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to transfer money with my credit card?", "pos": "How do I top up on my card?", "neg": ["I'd like to know where my funds come from.", "I tried to transfer but it was declined", "What is this card payment, I do not recognize it.", "Is there any way to get my salary in a different currency?", "How do I activate my card to start using it?", "Can I use google pay to top up?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "I want to top up my account. What payment methods are supported?", "My identity can't be verified."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can a friend top up my account", "pos": "I was attempting to top up with my card but the money has vanished!", "neg": ["My top-up hasn't happened yet.", "What is the procedure for topping up with a cheque?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "Will I get charged on a foreign currencies exchange?", "What are the steps to finishing up with this account?", "I believe you charged me too much to exchange my money", "What are all of the different steps for identity checks?", "I attempted a transfer, but it failed.", "Why was I not able to take cash from the ATM?", "Can my daughter also have a card issued in her name, but linked to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get gas but my money was gone!", "pos": "I was attempting to top up with my card but the money has vanished!", "neg": ["What country's money can I hold currency in?", "can i go into my app to find my pin", "Can I use this app for any currency?", "Please show me how my friend can send me money.", "cancel my account", "Is there a way to recover my password?", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "What would the age limit be?", "I had an unexpected fee", "What is the formula for your exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up on my card?", "pos": "I was attempting to top up with my card but the money has vanished!", "neg": ["I would like to cancel my order.", "This is not right, I was told I could take out cash at the ATM for free?", "How are your exchange rates calculated?", "What are the steps for identity checks?", "How can I find out the source of my available cash?", "Will I be charged if I add more cards to the account?", "After transfering some money my balance hasn't changed.", "How can I receive money?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "How long does it take for a transfer to post"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was attempting to top up with my card but the money has vanished!", "pos": "My wallet is empty even though I topped it up an hour ago.", "neg": ["why hasnt my card come in yet?", "Make me understand why I am charged an extra fee when I use the ATM.", "The ATM machine ate my card.", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I placed a cash deposit in my account but I can't see it yet.", "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "I wanted to take out $100 but I only got $20.", "Why won't my card work.", "What do I do?  My card is broken."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money with my credit card.", "pos": "My wallet is empty even though I topped it up an hour ago.", "neg": ["I'm not sure what to do about the PIN, because I don't have one yet.", "Is there a charge for cash withdrawals? I always thought it was free.", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "My credit card did not go through. Can you see if it has insufficient funds?", "Is it possible to change my address?", "It says pending status for my payment. Why?", "I think my card payment was reverted", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "From which age can my kids use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the maximum disposable virtual cards?", "pos": "How limited is a virtual card?", "neg": ["When I add money to my international card do you charge a fee to do so?", "Why is there an extra fee on a transfer?", "When I'm traveling is it possible to add money automatically at certain time points?", "I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "I withdrew cash but it still shows as pending?", "what was the $1 fee i got", "Can this app be used to exchange currencies?", "Why do transfers get declined?", "Why was I charged a fee for withdrawing money off my card?", "How can you assist on verifying my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I limited on the amount of disposable cards I can possess?", "pos": "What are the disposable cards restrictions?", "neg": ["Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "I can't find the card PIN.", "I have lost my credit card in the ATM!", "Am I supposed to verify my identity?", "Does it cost anything to transfer money for a top-up?", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "I want to delete my account. How do I do this?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "who charged my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable cards can I make in a day?", "pos": "Are there any restrictions on the disposable cards?", "neg": ["I tried to make a transfer and it didn't work.", "Why do the top-ups need to be verified?", "An ATM machine didn't return my card.", "To receive money are there charges?", "What if I don't want to disclose all of my identity details?", "I lost my card. Can you help me?", "My payment was stopped", "how much does a card cost and why do you charge me", "Why does my transfer still say it is pending?", "Help me!  I don't know what my password is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how many transactions can go on a disposable card?", "pos": "Is there a limit on making disposable cards?", "neg": ["I attempted a transfer, but it failed.", "Why has my money been returned back to my card.", "What is needed for identity verification?", "why do you verify the top up", "I don't like the services, please close my account", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "Why isn't my id verified?", "A direct debit payment I didn't do shows in my app", "What happens if I use my account and my identity verification hasn't finished?", "My phone is missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me create several temp cards every day.", "pos": "Are there any restrictions on the disposable cards?", "neg": ["I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "Why did you cancel my card payment?", "When will my top up go through?", "How long should I wait for top up go go through ?", "Can I use my account without verifying identity?", "I believe my card has been compromised as there are funds showing that I did not receive.", "Are extra charges added for sending out additional cards?", "The exchange rate looks wrong on a holiday purchase", "Please cancel my last transaction.", "Explain why my card payment wouldn't go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to the number of disposable cards per day?", "pos": "Who can request disposable cards?", "neg": ["Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "What fees to you have for top ups?", "How do I verify my new card?", "Can I use my account before my Identity verification has passed?", "Help!  My card is stolen.", "limits on top ups", "can i get a card if i live in the US?", "I forgot my phone at the hotel, so I can't access the app.", "I need my PIN unlocked.", "I tried topping up using my card, but the money is gone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit on how many times I can use a disposable card?", "pos": "What are some of the restrictions that the disposable cards have?", "neg": ["Do I have a limit to the number of top-ups per day?", "Is there an age limit to open an account", "Why is there a pending hold on one pound on my statement?", "Will you charge me more if I top up with an international card?", "I messed up a transfer and need to reverse it.", "How can I create another card linked to this account?", "Why do I need to verify my funds?", "Where can virtual cards be ordered?", "I can't use top up on Google Pay.", "I have not received my card and it's been a week, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many active transactions can I make with a disposable card?", "pos": "Show me the amount of transactions I can do with a disposable card.", "neg": ["Why would the app deny my top-up?", "how long does delivery take?", "What should I do if I think someone stole my details and used my information to make some transactions?", "I just have one additional card from the USA. Do you support that?", "I don't know what my passcode is, can you help?", "How come I did not get a virtual card yet?", "Can I get an account for my daughter?", "unsupported transfer declined", "How do i access the auto top-up option?", "I wanted to top up my account and it doesn't look like it worked"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find a list of descriptions the disposable cards have?", "pos": "Are there any restrictions for the disposable cards that I need to be aware of?", "neg": ["I tried to make a transfer and it didn't work.", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "Why did the ATM take my card and keep it?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Can you please tell me where my card is? I ordered it 2 weeks ago!", "Why is the exchange rate for my payment incorrect?", "My card was stolen. What do I need to do?", "Will you accept my credit card, it my only one.", "How can I transfer money to this account from another bank?", "Where are the virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit on disposable cards?", "pos": "Is it possible to have more than one disposable card?", "neg": ["Why did I have to pay an additional amount when using my card to pay?", "In which countries does your app work", "How do I transfer funds directly from my credit card?", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "My card info was stolen, what do I do?", "I don't know what this Direct Debit payment is.", "Do you charge for transfers?", "How long will it take to transfer something from China?", "In the US, how long is the wait for a transfer?", "am afraid someone may have gained access to the info on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any restrictions for the disposable cards that I need to be aware of?", "pos": "I am required to make several disposable cards every day.", "neg": ["What are my payment options?", "My Identity verification hasn't passed yet is it possible to use my account?", "The ATM sucked my card in.", "How long does it take for a transfer to finish pending?", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "The card PIN is not visible anywhere?", "My card payment didn't go through.", "Why is your exchange rate so bad?", "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "I looked at my statement and found a payment I and found a mistake."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have to make more then a few disposable cards per day.", "pos": "I need to make multiple disposable cards in a day.", "neg": ["Please tell me how to verify my top up card.", "How do I add cash to my account?", "I see a direct debit charge that I did not approve", "Someone else charged my card!", "Please tell me about disposable cards.", "I'm not in the UK, but can I still get a card?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "I withdraw money abroad but I didn't get the right amount.", "How can I pay for top-ups?", "How do I return something for a full refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any limits if I use these virtual cards?", "pos": "Are there any limits to using disposable virtual cards?", "neg": ["I need help finding the verification code on the top up card.", "The money disappeared after I topped up my account.", "I want to transfer some money from my other bank account into this one.", "Why was the wrong rate applied when I bought something in a different currency?", "I need to cancel a transaction immediately.", "Am I able to do top-ups with Google Pay?", "Why am I not allowed to transfer money to my cryptocurrency exchange?", "I am trying to transfer money and something is going wrong.", "Why have I not received my PIN", "What do I do with my \"decline\" message on a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have more disposable cards?", "pos": "let me know how many disposable cards I can have?", "neg": ["Can I change my PIN if I want to?", "How can I go about getting a disposable virtual card?", "Can I still access the app even though my phone was stolen?", "How long does a transfer from the US take?", "There is a withdrawal on my account that I don't remember initiating.", "Where can I locate my PIN at?", "I need to top up, can I use google pay?", "Are new cards available from China?", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "What are the steps I should take to recover my swallowed card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the restrictions for the disposable cards?", "pos": "Is there a limit to using a disposable virtual card?", "neg": ["I just checked and my payment was cancelled, why?", "What do I do when a charge has been made that I did not make?", "how many virtual cards can i have, i want 8", "There's a card payment I didn't make", "How can I change USD to GBP?", "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "On what do you base your exchange rates?", "What transfer methods do you accept?", "I'm looking at my statement, and my refund is not on there.", "What currency is supported for exchanges and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many transactions can I do with my disposable card?", "pos": "Do the disposable cards have any restrictions?", "neg": ["What do I do to lock my phone after losing it so my account isn't accessed", "What is the source of your exchange rates?", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "My phone is at the hotel.  How can I use the app?", "If I were to transfer, what would the cost be?", "I couldn't pay with card in a shop", "Where can I find the verification code for the top up card?", "I was refunded the money for something I bought already.", "if im not using my account should i close it or just let it sit", "Am I able to have a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum number of transactions that I can put on a disposable card?", "pos": "Is there a limit to the number of disposable cards I can have?", "neg": ["I made a transfer into my account and now I need to cancel it", "The rate applied to my foreign currency at an ATM was incorrect.", "Can I choose from either Visa or Mastercard?", "A direct debit payment I didn't do shows in my app", "This fee shouldn't be there after I paid with a card.", "Is my card frozen?", "I am trying to find out how to exchange currency X with currency Y.", "The exchange rate was wrong?", "Why wasn't my payment to beneficiary X approved?", "How do I activate a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the policies of disposable cards?", "pos": "I need to make several disposable cards per day.", "neg": ["Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I need some money transferred ASAP, how long does the process take?", "I am having some difficulty verifying my id.", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Are refunds allowed for certain items.", "I am still waiting for verification.  Can I use my account before I am verified?", "Can I select my card scheme or do you choose it for me?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "I have not received the completed transaction.", "What are the currencies that are accepted to add money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a transaction limit for a disposable card?", "pos": "How many transactions can be made with a disposable card?", "neg": ["How can I exchange AUD for GBP?", "Any place that takes Mastercard would be fine.", "I was supposed to get a refund but I do not see it.", "Can I use my new card?", "The exchange rate from my card payment isn't right.", "My refund has not shown up in my account.   Where is it?", "my google pay seems to be acting up.", "Why is the pending status on my cash withdrawal taking so long?", "Why hasn't my friend's transaction arrive yet?", "Where is the cash I deposited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable cards per person?", "pos": "What can I and can't do with the disposable cards?", "neg": ["Since I just got married I need to change my name.", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "What businesses accept this card?", "Need a new card, mine is expiring.", "How can I add money to my account from another account I have?", "I just have one additional card from the USA. Do you support that?", "show me how to top up", "Are money transfers free?", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "is there a way to change name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "pos": "What are the disposable card limits?", "neg": ["Can I specify a day for my card to be delivered?", "Will you guys charge me for topping up by transfer?", "Can I use my account now, even though my identity verification has not gone through yet?", "my top up isnt there yet where do i find it", "How do I delete my account now", "I'm confused ass to why my contactless is not working.", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "Why did the ATM cancel my transaction", "I moved so I need to change my address. How do I do that?", "I was wondering why my payment hasn't gone through yet, its been a while."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a disposable card?  How many can I have?  How often can I use them?", "pos": "Can you tell me if there are limits to disposable virtual cards?", "neg": ["I didn't make this payment and it's on my app", "I got less money than I asked for.", "What is the minimum age required to open an account with your service?", "Why is my money not in my account. I have already sent it out.", "I am afraid to give you all my identify details.", "There's an unauthorized cash withdraw", "I tried to get funds in hard cash but it was rejected!", "How do i transfer something faster than normal?", "How many currencies can I have money in in my account?", "After I transferred money the balance remained the same."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What stipulations do disposable cards entail?", "pos": "On my disposable card, is there a transaction limit?", "neg": ["How do I edit my personal details?", "Are there restrictions to transfers to certain accounts?", "Unable to complete transfer, states 'declined'", "My salary is in GBP - what should I do?", "Can you tell me why my top-up was canceled?", "how do i get a new card", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "Is there any way to see my card in the app?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "How long will it take to verify my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need several cards per day. And I need to be able to throw away all of the cards I make.", "pos": "how many uses are the disposable cards good for?", "neg": ["Is there a list of where I can use my card?", "How do I complete the ID check?", "I had a card payment that was declined.  Why?", "how do i track the moeney", "Is it possible to top-up automatically?", "How to exchange my currency", "How are your exchange rates calculated?", "Is auto top up available?", "There's a cash withdrawal on my account that I didn't make", "I tried the wrong PIN too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the details of disposable card limitations?", "pos": "How many disposable cards can I have at one time?", "neg": ["What I topped up was reverted by the app.", "How do I go about unlocking a pin?", "Which ATMs accept this bill of fare ?", "Why is my top-up pending?", "It's been a week since you sent my card and I still don't have it.", "Where is the transfer to my account?", "The money has not yet been placed in recipients account.", "I need my payment in another currency", "Can I use my account even though the identity verification has not passed yet?", "What does it mean when a payment is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to a disposable virtual card?", "pos": "How many payments can I make using a virtual card?", "neg": ["How can I change my old pin to a new one?", "My money hasn't been deposited yet. When will it be?", "I cannot tell what my top up currently is.", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "Do I get a discount if I exchange currencies a lot?", "It says the transfer wasn't accepted.", "How can I periodically check the delivery of the card you sent?", "Can you please explain how to transfer money using the bank transfer process?", "Card payment has be declined.", "How long do I have to wait for a US transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me the amount of transactions I can do with a disposable card.", "pos": "How limited is a virtual card?", "neg": ["If I need to make an exchange from USD to GBP, how can I do so in the app?", "What does it mean if my payment is pending?", "I have a transfer that was declined.", "Is my PIN sent separably?", "im worried about fraud how do you protect my account", "I've got to have one of those virtual cards.", "I tried to transfer money but it didn't go through", "You operate in which countries?", "Can I set it up to add money every few days automatically while I am traveling?", "Is this open to residents of all countries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are some of the restrictions that the disposable cards have?", "pos": "Can you tell me if there are limits to disposable virtual cards?", "neg": ["Is there any fees for top ups?", "How do i access the auto top-up option?", "I do not have my pin yet", "Why is a transfer to a beneficiary not possible?", "Is there a fee for a cash withdrawal?", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "Please explain to me how to know where my funds are from.", "Can I have multiple currencies in my account?", "How do I cancel a transaction?", "Do you have a list of businesses that accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For the disposable cards, what are the restrictions?", "pos": "Are there any restrictions on the disposable cards?", "neg": ["Why did my top-up not go through?", "Why won't my transfer to another account work?", "how long are my top ups pending", "What should I do if my passcode won't work?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "I don't think that my top-up worked.", "when does my balance update for a transfer", "My topping up didn't go through.", "How do I get my card to work?", "Do you charge extra for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there downsides to using a disposable virtual cards?", "pos": "How many times can I use a virtual card?", "neg": ["I need to know what charges I will incur for using a European card for top up.", "What happens if I use my account and my identity verification hasn't finished?", "I only have one more US credit card, is it accepted?", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "Why is my beneficiary being denies?", "I don't see me 'top up' in my wallet", "I've got a repeated tranasaction on my card.", "Why is there a direct debit to my account? I didn't do that.", "Would I need to pay extra for currency exchanges?", "I need to cancel a transaction please!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the number of transactions I get with a disposable card?", "pos": "I am required to make several disposable cards every day.", "neg": ["When will my transfer from the US get here?", "I got some items this morning but the payment says pending", "how long are my top ups pending", "How do I go about getting a virtual card?", "I have one other credit card from the US. Do you take it?", "Google Pay Top up isn't working", "Why isn't my id verified?", "I want to open an account for my child.", "Why can't I see my funds after I topped up?", "Can I change my PIN at any ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the limit for disposable virtual cards?", "pos": "What are the disposable cards restrictions?", "neg": ["Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "How do I get my money back for something I bought?", "I have a duplicate payment on my account", "I bought an item and the exchange rate was wrong.", "My card was stolen", "Which locations can I withdraw money from?", "I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "where can i located the auto top up function?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many purchases can I make with one disposable card?", "pos": "I must make several disposable cards every day.", "neg": ["Exchange rate for my card payment is wrong", "i have yet to get my pin", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "I'm in China and really need a new card.", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "I noticed my card payment was cancelled, can you tell me why?", "Why was I charged a fee for withdrawing money off my card?", "Am I going to be charged for receiving  money?", "Where is my card PIN?", "The app has rejected my top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me if there are limits to disposable virtual cards?", "pos": "How many disposable cards can I have at one time?", "neg": ["Why didn't I receive the right amount of cash at the ATM?", "I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?", "Can I use SWIFT transfers?", "how do i get into my account and edit my details", "What forms of payment do you accept?", "Why does a payment show up twice?", "When will my balance reflect a deposit?", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "Where do I order a disposable virtual card?", "How do the foreign exchange rates work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there a certain amount of transactions i can do with one disposable card?", "pos": "What can I and can't do with the disposable cards?", "neg": ["So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "My money disappeared! Please help??", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "How can I exchange GBP for AUD?", "Help me cancel a transfer.", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "I want this fee reversed from my account.", "What do I do if I detect fraudulent use on my car?", "How long does it take for a bank transfer to show on my balance?", "What is the exchange rate for EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum number of transactions I can do with a disposable card?", "pos": "Are there restrictions on disposable virtual cards?", "neg": ["I need to know which fiat currencies I can use with you.", "Are your cards available in the EU?", "I'm interested in using fiat currencies, which do you support?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "I would like to dispute a direct debit transaction", "What is the identity verification process?", "Is there any way i get a disposable virtual card as well?", "How can I put more money into my account?", "Is it possible to order another card?", "What currencies can I hold?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the number of transactions for one disposable card?", "pos": "Do the disposable cards have a transaction limit?", "neg": ["Why can I not transfer money into my account?", "My card is about to expire.  Where do I get a new one.", "I need to update my demographics.", "Can an American resident apply to get a card?", "When do I get my card PIN?", "My card was used without my permission, what do I do?", "I left my card at a restaurant and now its missing.", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "Why is the payment showing as pending from things I bought this morning?", "My statement has a payment that I do not recall making"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there restrictions on disposable virtual cards?", "pos": "How many disposable cards can you own?", "neg": ["The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "Can you please assist me in Apple Pay, in getting Top Up to work?", "Help me access the card I already got so I can information from it.", "What should I expect to be charged on a SEPA transfer?", "How can I dispute a debit transaction?", "Does a US transfer take long", "I have been waiting for my transfer, shouldn't it be here already?", "Why isn't my refund on my statement?", "Can I add money to my account via bank transfer?", "For what reason can I not transfer money to a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many transactions can I make on my disposable card?", "pos": "Who can request disposable cards?", "neg": ["I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "The app doesn't believe that I am myself", "Is there a fee for topping off a US card?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "How to unblock my PIN?", "Is the verification number on the top up card", "Can I be charged for exchanging foreign currency?", "What do I do to activate my new card?", "I believe my top up did not work.", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the most amount of disposable cards allowable?", "pos": "I must make several disposable cards per day.", "neg": ["Can you unblock my blocked pin?", "Why is there a payment showing twice?", "Is it normal to get charged extra when i use my card?", "Can I open up an account for my child?", "I'm expecting a refund but it's no where to be seen", "Why isn't a refund showing on my statement?", "Is there a cost to receive money?", "I made a mistake and performed a transaction on the wrong account!", "What do you require for identification verification?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a number of disposable cards everyday.", "pos": "I need more than one disposable card", "neg": ["I can't figure out how to change GBP to AUD, what do I do?", "I tried to pull cash from an ATM but it wouldn't let me.", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "I wasn't able to withdraw money at an ATM", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "What is the reason for my beneficiary to be disallowed?", "What is the purpose for verifying my identity?", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Is going to a bank only way to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please specify any limitations that come along with disposable cards.", "pos": "What is the limits on the number of disposable cards I can have?", "neg": ["How long do I wait for a transfer from the United States?", "I am having trouble transferring money to a beneficiery.", "Where can I link a new card?", "How long is the delivery time to the US?", "Show me the source of my money.", "You shorted me money when I tried to make a withdrawal.", "I was charged a hidden fee when I paid with card.", "My app says I withdraw funds from my account through an ATM.", "How can I get my card out of the stupid ATM that ate it?", "How long before transferred money shows up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the guidelines for the disposable cards?", "pos": "How many disposable cards can I have at one time?", "neg": ["Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "It's requiring me to verify my identity?", "How can I obtain a disposable virtual card?", "Why wouldn't a transfer go through?", "I tried to used my card in a shop and the transaction was declined.", "How do I replace a card that's going to expire?", "Tell me how to change my details.", "on my statement there is a payment that I don't recognise", "What are the steps for identity checks?", "Do I need a photo ID to activate a my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the rules for using disposable virtual cards?", "pos": "Is there any limits I should know about if I'm going to use a disposable virtual card?", "neg": ["I am trying to find out how to exchange currency X with currency Y.", "I want to have an item refunded can I do that?", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "How do I get my card into the app?", "What is the time frame for european transfers?", "Where do I need to go to change my PIN?", "My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?", "For some reason, the money I added was returned.", "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "I would like to know where my source of funds came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you tell me about the restrictions that are on the disposable cards?", "pos": "How many times can I use my disposable card?", "neg": ["top up google pay, is it possible?", "My money transaction can't be seen by the person I sent it to", "Why did I get charged extra?", "Why won't the machine accept my card anymore?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "How can I open an account for my children?", "Bank transfer to account did not show up, please help?", "My transaction went through but I was charged a fee. Why?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need multiple cards per day, and they all have to be disposable.", "pos": "I need to make several disposable cards per day.", "neg": ["I can't find my code", "If I top-up by using a trasfer are there charges that applied?", "What other currencies can I hang onto?", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "There's a $200 withdrawal on my statement that seems fishy to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable cards can I have at one time?", "pos": "How many transactions can I do with a disposable card?", "neg": ["Disaster, I've totally forgotten my passcode, can you help me?", "What forms of ID work for verification?", "My money transaction can't be seen by the person I sent it to", "Would reinstalling the app solve the problem?", "My account was charged a fee. When did you start charging extra for card payments?", "It's been a week since I ordered my card and it's not here. Please help?", "I tried to top-up but it got denied.", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "I need to get hold of a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the disposable card limits?", "pos": "With one disposable card how many transactions can i do?", "neg": ["I have multiple of the same transaction", "What has to be done to verify my identity?", "Google Pay isn't working. What is wrong?", "Will it be possible to change from USD to GBP with this App?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "How long should I wait for the card to arrive?", "Do I have to pay for a physical card?", "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "Is a physical charge extra", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much transactions do I get with a disposable card?", "pos": "Where can I use a disposable card?", "neg": ["My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "As my kids get older are they able to get set up with their own accounts?", "Can someone help me unblock my pin?", "how to exchange currencies", "Is the 1 pound charge going to be reimbursed on my card?", "When will you be taking orders for disposable virtual cards?", "I returned something to a  store but can't see my refund.", "Can I get an item refunded?", "I have a new email.", "I was not distributed the correct amount of cash that I asked for"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the limits on the number of disposable cards I can have?", "pos": "Can i make several disposable cardsper day?", "neg": ["I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "Why has my payment not transferred?", "My account was charged a fee. When did you start charging extra for card payments?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "My account is locked because I used the wrong pin too many times.  Please help.p", "What's the process to receive a second card?", "Why wasn't my bank balance updated?", "Why are you keeping my money from me by declining my card? What is going on?", "what are your exchange rates at?", "May I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many times can I use a virtual card?", "pos": "I am required to make several disposable cards every day.", "neg": ["My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "I just got my new card and tried using it and it was declined?", "what is my monthly spending limit because i was refused my money at an atm", "How can I top up my account and which currency can I use?", "My transfer failed.  Help!", "My card data has been exposed.", "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "Can you tell me when my card will arrive?", "Visa and MasterCard, can I get them both?", "What to do if my physical card is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are my limits on disposable cards?", "pos": "Where can I use a disposable card?", "neg": ["Is there a top up fee?", "Is there a tracking number for the card you sent me?", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "How long does it take to recieve my new card?", "Is my country's currency supported by your system?", "What are then rules on beneficiaries?", "I am interested in cancelling a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What sort of restrictions are there for the disposable cards?", "pos": "what is the amount of disposable cards I can have?", "neg": ["I tried to top up but the app rejected it.", "The machine only paid me a hundred when I wanted 20", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Can I have my card activated?", "There is a repeat charge for the same item", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "My card won't physically work.", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "Why did you revert my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a disposable virtual card. Is there a limit to how many times I can use it?", "pos": "How many transactions can be made with a disposable card?", "neg": ["after i got married i need to change my name", "Transferring money using credit card", "I was charged a transfer fee, why is that?", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "What are the charges for recieving SEPA transfers?", "I don't recognize this payment at all!  Help!", "How can i reset my passcode ?", "How can I exchange currencies with this app?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the limitations on the disposable cards?", "pos": "I need to make several disposable cards per day.", "neg": ["I am looking to get a Visa credit card, what must I do to achieve this?", "I need to reset the passcode.", "My identity isn't being accepted, what should I do?", "Should my top up still be pending?", "I used my card to make a payment and wondered why the payment was reverted?", "The app can't verify my information for identity proofing purposes.", "When did you send me my new card?", "Where did this extra €1 fee on my statement come from?", "Are there any discounts in exchanging currencies frequently?", "I tried to withdraw cash and got declined, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How limited is a virtual card?", "pos": "What are the disposable virtual card limits?", "neg": ["I think someone stole my card because I can't find it.", "I anticipate getting a Visa card", "Why is there a charge for my transfer?", "Why would my top up be reverted?", "How much does currency exchange cost?", "How do i receive a physical card?", "Do you hold money and if so, what currencies do you accept?", "Can i set up an auto top-up?", "I should not have been charged a fee for my transfer.", "When I received my cash; they had my exchange rate incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am required to make several disposable cards every day.", "pos": "What limits are there on the virtual cards?", "neg": ["Why did my payment not go through why did it cancel?", "Is there a way to link cards if I have one of yours?", "I didnt get the correct exchange rate for getting cash", "I am still waiting for the cash to be returned from a cheque I deposited!", "Why is  my  top  up for  my  new account  not  instant", "I can't seem to be able to use my card", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "maximum how many days get the courier?", "Does the app allowing exchanges between USD and GBP", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do the disposable cards have restrictions?", "pos": "What are the restrictions of the disposable cards?", "neg": ["The app does not recognize who I am.", "My card payment wasn't accepted.", "I was unable to transfer money to a beneficiary.", "Can I open an account for my offspring?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "What is the charge for using a Top up card in the US?", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "What type of ID do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do the disposable cards have any restrictions?", "pos": "What can I and can't do with the disposable cards?", "neg": ["I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "I can't find how to top up my account with a check.  Where is that?", "How soon will my balance be updated to reflect my transfer?", "You did not give me the correct exchange rate for an item that I bought.", "Can I transfer my payroll to the bank?", "Why has my top up been cancelled", "I need to know this, where do my funds come from?", "I see I was charged $1 for a transaction.", "Why did my top up get pulled back out?", "to cash withdrawals charge me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the restrictions on the virtual cards?", "pos": "Can you please inform me of the restrictions for the disposable cards.", "neg": ["Could google pay and top up be together?", "Why can't I get cash from the ATM?", "How can I delete my account?", "I made a card payment, but it has been declined?", "why am I being charged a fee for transferring money ?", "Why is my transaction taking so long to complete?", "Where do I find the verification code for the card I'm topping up?", "My card info was stolen, what do I do?", "When will I receive the cash payment from the check I deposited?", "Why isn't this accepting my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the max amount of disposable cards I'm allowed.", "pos": "How many payments can I make using a virtual card?", "neg": ["my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "I would like to know if I can top up with Google Pay.", "I got a strange fee when I used the ATM.", "I see an extra $1  charge on my statement, why is this?", "Why can't I transfer to another account?", "Please explain why the funds I added were returned to my account.", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "How can I get my money that I didn't get from the ATM?", "I locked myself out of my account, how do I unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is limit of disposable cards  I can make per day?", "pos": "what is the amount of disposable cards I can have?", "neg": ["Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "My card wont work at an ATM", "In what increments can I top-up my card?", "Do you have a return policy?", "What is the estimated wait time on a US transfer into my account?", "If I am running low on credit can I auto top up?", "The passcode isn't working for me.", "I believe my card has been compromised as there are funds showing that I did not receive.", "Can you tell me why my credit card was declined while trying to top-up?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do the disposable cards have any restrictions on them?", "pos": "Are there any restrictions on the disposable cards?", "neg": ["Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Can I withdraw from any ATM?", "I'm being charged for using my card!", "What commission do you take for currency exchage?", "Can I get a card that works in other countries like Africa and Indonesia?", "I need a list of currencies you accept for exchange.", "Why can't my beneficiary get access?", "Is the PIN separately delivered?", "Why is my cash request and the amount I received different?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any limits to using disposable virtual cards?", "pos": "What can I and can't do with the disposable cards?", "neg": ["What credit cards do you carry", "I thought it was free to make a withdrawal. So how much does it cost now?", "Why are my payments not working and show pending?", "I thought I would have received my new card at this point.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I have not been able to use this card.", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "What can I expect if I use bank transfer to top up my account?", "Why hasn't my friend received the transaction?", "I made a cash withdrawal and it is still listed as a pending transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need several disposable cards made per day.", "pos": "Is there a limit on making disposable cards?", "neg": ["Why is it saying I have a pending payment?", "The wrong exchange rate was applied to me while pulling out cash.", "Set a new PIN please.", "How do I set up my card PIN?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "Why did my cash deposit not show up?", "how to delete account, not happy", "I did a payment but the app cancelled it.", "Is there a way to use this app with a disposable virtual card?", "Can topping up be automatic?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I use a disposable card?", "pos": "I have a disposable card, how many transactions can I make?", "neg": ["Where can I check out the source of available funds in my account?", "Please tell me why I am having problems transferring to a beneficiary.", "Can I change my PIN remotely?", "Why was the payment on my card declined?", "There is a card payment I'm not familiar with.", "My card payment won't work.", "Is it possible to dispute a debit payment from a couple of months ago.", "I tried activating my card and it didn't work", "Can I mail in a check to top up?", "With my credit card i would like to transfer money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i tried using a virtual card for a hotel but it didn't work, why not", "pos": "I must make several disposable cards per day.", "neg": ["I want a mastercard", "Why was the exchange wrong for the item I purchased?", "What kind of charges should I expect to exchange currencies?", "How do I get extra physical cards?", "My top-up was reverted by the app.", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "Am I allowed to hold money in multiple currencies?", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "My product was faulty.", "I can't find out how to top-up my account using cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any restrictions for the disposable cards?", "pos": "Is there a limit to the number of disposable cards I can have?", "neg": ["One of my card payments, I don't recognise the name of the merchant.", "I still haven't gotten my new card.  When will it get here?", "I sent money and the recipient has not received their money after two weeks.", "What is the estimated date for delivery to US?", "Do top-up limits exist?", "Why verify the top-ups?", "I sent money about 5 days ago and the recipient has not received the money yet.", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "Can I get some help activating my new card?", "I need to verify the source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can many disposable cards can I have per day?", "pos": "Is there a limit on making disposable cards?", "neg": ["Why do transfers get declined?", "Can I allow other people to top up my account?", "Why is my cash deposit not in my account?", "Is it possible to order another card?", "why top up is not working even if I got my American Express in Apple Bay?", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "Where do I find PIN for my card?", "Has my top-up gone through?", "Is there a auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to make multiple disposable cards in a day.", "pos": "What can I and can't do with the disposable cards?", "neg": ["I don't live in the UK. Can I still get a card?", "i received my American Express in Apple pay, why is top up not working?", "What is the charge for exchanging currencies?", "How can a payment be declined", "I need my card right away.", "What's the process of changing from GBP to AUD?", "why was i charged a small amount", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "Let me know what the steps for the identity checks are", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On my disposable card, is there a transaction limit?", "pos": "Can i make several disposable cardsper day?", "neg": ["Why am I being charged more on exchange with things I bought abroad?", "How long do I have to wait for Europe transfers?", "Is there a fee for european bank cards?", "i need to add express delivery if that's an option", "My top up card needs verification and I don't know how to do it", "My card doesn't work when I use it.", "How long does my top up pending last?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "I am inquiring about a $1 charge on my statement.", "What is the reason for the identity check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need more than one disposable card", "pos": "Are there limits on the virtual cards?", "neg": ["I want to op up my account by using bank transfer. How do I go about it?", "What top up charges are there for US cards?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "My statement indicates I made a payment to an unfamiliar merchant.", "Can I use my account now, even though my identity verification has not gone through yet?", "How old does my daughter have to be to open an account?", "What ATMs can I use my card?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "Where is the transfer that I did?", "My card payment has failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me more about limits to disposable virtual cards?", "pos": "Are there limits on the virtual cards?", "neg": ["Will my card be a MasterCard or a Visa?", "I was charged an additional amount of money for making a purchase with my card", "What types of cards and money do you accept?", "The wrong exchange rate was used when I purchased an item.", "I am travelling and I was wondering what your exchange rates are", "Can I still access the app even though my phone was stolen?", "I'm having difficulties changing AUD for GBP. How do I do this?", "How can I report that my card was stolen? I made a police report first.", "How much would an extra card cost?", "I would like to delete my account now, please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have to make several disposable cards per day.", "pos": "Can you please inform me of the restrictions for the disposable cards.", "neg": ["How can I change currency type?", "Why do you need to know so much about me for my account?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "What fee will be charged for exchanges?", "Is my card payment reverted?", "why cant you just refund me instead of a merchant", "After I deposited my cash, I still don't see it in my account.", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "I don't have a virtual card - how do I get one?", "Can I have a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many times can I use my disposable card?", "pos": "How many transactions can be made with a disposable card?", "neg": ["My card shows a cash withdrawal I don't recognize.", "Where is my cash deposit in my balance?", "Is there anyway to use a cheque to top up?", "Can I use my card for online payments?", "Why do you guys need to verify my identity?", "How can I change to another currency?", "Which ATM's am i able to change my PIN?", "What exchange rate is it?", "Will I need a new card or can I put my old card back into the app?", "Why can't the recepient of my money transaction see it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there limits on the virtual cards?", "pos": "Can you please inform me of the restrictions for the disposable cards.", "neg": ["I'm not sure how to provide my identity.", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "What is this strange payment in my account?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Is it right that I've been charged for transferring money?", "My card did not work at store.", "I don't see a money transfer yet", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "Need help to get my card to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any restrictions on the disposable cards?", "pos": "Why can't I use a disposable card?", "neg": ["How do I receive money from someone?", "Why is my transfer pending when I already made it?", "My friend wants to send me money, can she?", "I need help from someone in your department with finding my nearest ATM.", "I can't see a refund for a return I completed recently.", "I am seeing in the App a some cash withdrawal that I did not do", "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?", "What's going on with my card? I've tried multiple times and it never goes through.", "My daughter needs an acount.", "Would you be able to offer me a discount, since I need to exchange currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the amount of disposable cards I can have?", "pos": "I have a disposable card, how many transactions can I make?", "neg": ["Transfer was declined.", "I don't know my password", "I need to reset my passcode. Where do I go to do that?", "The exchange rate applied is wrong for my international purchase.", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "Do I need to pay more for exchanging currencies?", "am afraid someone may have gained access to the info on my card.", "What would II do if I wanted to activate my new card", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to have more than one disposable card?", "pos": "What are the disposable virtual card limits?", "neg": ["Can I transfer money using a different currency?", "I think a payment I made with a card was cancelled.", "Where do I unblock my PIN?", "Can my PIN changed remotely without visiting a bank?", "I need a Visa and a Mastercard from you.", "I was trying to top-up and my credit card was declined. Can you tell me why?", "I need to change my contact information.", "What do I do if my PIN was blocked?", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "Is there a  way to  get around fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable  cards are available per account?", "pos": "Is there a limit on the number of times I can use a disposable card?", "neg": ["I made a transfer into my account and now I need to cancel it", "virtual card won't work for me", "can other people use the app to add money to my account", "There's a duplicate charge on my account?", "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "Do you offer SWIFT transfers?", "A transaction I did to my friend hasn't arrived yet, why?", "What type of card can I get?", "Can you tell me why the card payment came back?", "How much would it cost me if I transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum transactions I can use on a disposable card?", "pos": "how many uses are the disposable cards good for?", "neg": ["I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "I made a mistake of transferring, can I cancel my previous transfer?", "I have a missing refund", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "I'm still waiting for my card that was issued a week ago. What should I do?", "Does the package with my card have tracking?", "When will my top up go through?", "How do I close my account?", "My money transaction can't be seen by the person I sent it to", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many transactions can I do with a disposable card?", "pos": "How many disposable cards am I allowed to have?", "neg": ["Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?", "Even though I made a cash deposit, I am not seeing it in my account.", "I was overcharged one extra pound!", "How can I hold and exchange fiat currencies?", "Is there a way you can have money from a purchase I made refunded to my account.", "Hi, would you please activate my card?", "Is the 1 pound charge going to be reimbursed on my card?", "Do I have to go to an actual bank to change my PIN?", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a disposable card, how many transactions can I make?", "pos": "What is the limit on disposable cards?", "neg": ["What is the reason for the extra fee on my statement?", "Will you be adding more currencies in the future?", "Is there a reason why my virtual card won't work?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "Where can I verify my identity?", "I have an American Express that I'd like to add money to my account with.", "Why can't I use this beneficiary?", "Can you tell me exactly what fees I will expect to see in regards to your cards?", "What's the procedure for getting a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I use a disposable card?", "pos": "Can I have more than 2 disposable cards?", "neg": ["I can't use top up on Google Pay.", "Can you help me find the virtual card?", "I need to have an item refunded.", "As my kids get older are they able to get set up with their own accounts?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Where is my new card if I haven't received it yet?", "Can I make an account for my daughter?", "I'm having trouble with proving my identity.", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "after i got married i need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do the disposable cards have a transaction limit?", "pos": "I must make several disposable cards every day.", "neg": ["What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "Can you tell me how to locate my PIN?", "Is there a reason why there is an extra £1 charge on my account?", "My purchase used the wrong exchange rate", "I need my card topped up,", "If I want to topup by card, how do I do it?", "How long should I wait for the card to arrive?", "Why hasn't my friend's transaction arrive yet?", "How can I transfer money between accounts?", "I have a pending transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the maximum transactions for one disposable card?", "pos": "What limits are there on the virtual cards?", "neg": ["Where can i exchange between GBP and USD", "Is there a reason why there is an extra £1 charge on my account?", "Please explain to me how to know where my funds are from.", "The correct exchange rate wasn't given to me for an item I purchased.", "I haven't received my virtual card.", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "What cards and currencies can I use to top up my account?", "How do I change the PIN?", "What do I do?  The ATM took my card!", "I transferred money, why was charged for an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i am not a premium customer but i want a virtual card, how do i get it", "pos": "Is there any limits I should know about if I'm going to use a disposable virtual card?", "neg": ["Can you unblock my blocked pin?", "Why is my refund missing in my statement?", "I want to transfer a sum of money from another bank account I have into this one", "What is the procedure for topping up with a cheque?", "My statement shows different transaction times.", "Is there a fee for a SEPA transfer", "how do I speed up identity verification?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "I'm happy with Mastercard and want to stick with just that credit card.", "My Bank is in Europe, how long will the transfer take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable virtual cards can you have?", "pos": "How many disposable cards can you own?", "neg": ["Can I get a card even though I live in the US", "Are SWIFT Transfers available at this bank?", "Why is this beneficiary being rejected?", "I want to top up from my Apple Watch, can I?", "I have a fee for cash withdrawal", "Is EUR one of the currencies you deal with?", "My account balance has not updated since I deposited a cheque recently.", "Help me to set up contactless payments.", "Does your app allow currency exchange from USD to GBP?", "Please tell me why the same transaction is showing up on my account more than once."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit on the number of times I can use a disposable card?", "pos": "What are the restrictions of the disposable cards?", "neg": ["There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "What is the process to get a new card when your old one expires?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "How long will it take to receive a virtual card?", "Will you charge me for exchanging foreign currencies?", "My account did not allow the transfer.", "How long do you have to wait to see your virtual card your ordered?", "My daughter needs an acount.", "Why was one of my transfers declined?", "how can i add money from my amex card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who can request disposable cards?", "pos": "Please provide me with the restrictions of the disposable cards.", "neg": ["I think there is a mistake.  I am being charged twice.", "Are purchases returnable for full refund?", "Why am I getting a fee on a card payment?", "I'm wanting to get a Visa card today.", "What fiduciary currencies are supported for tenure and exchange?", "How do I get a real card?", "Is there a longer processing time for international bank transfers?", "The transfer to my beneficiary has not gone through", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "How do I replace my card before it expires next month?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must make several disposable cards every day.", "pos": "How many disposable cards am I allowed to have?", "neg": ["I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Why did I get less cash than what I asked in the ATM?", "I haven't received my card yet, how long does it normally take?", "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "Please tell me why I am having problems transferring to a beneficiary.", "I think the exchange rate on my card payment is incorrect.", "The ATM will not let me get cash, WHY?", "How are foreign exchange rates determined?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "Are there specific ATM's that I can draw money from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a transaction limit on a disposable card?", "pos": "What are the restrictions of the disposable cards?", "neg": ["I am angry that I got charged for using my card.", "What's going on with my card? I've tried multiple times and it never goes through.", "I'm trying to use a cheque to top up", "I am not happy with your company. Please delete my account asap.", "Do cash withdrawals cost anything?", "I forgot my password to get into the app!", "How much is the exchange fee?", "I do not understand what this particular direct debit is ?", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "Got only $20 when I tried to withdraw $100."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What limits are there on the virtual cards?", "pos": "I must make several disposable cards per day.", "neg": ["I can't remember what my password is", "how soon will my card arrive?", "Is there a daily auto top-up limit?", "Currently I can't get my card to work.", "I can't do any business with this virtual card.", "What is the way to go about getting a virtual card?", "I received a different amount of cash than what I entered.", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "My account is  new  why can I  not top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the disposable cards restrictions?", "pos": "Can you give me the restrictions of the disposable cards?", "neg": ["I can't get my Google Pay Top to work. Are there any issues on your end?", "what countries can i use my card in", "What about an auto top-up, is that a option?", "My phone was stolen, what should I do?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "Is my PIN recorded anywhere?", "My card is missing.  Please help.", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "How can I edit my personal details in the app?", "Please help me, there is a transaction in the incorrect account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know what the restrictions are for the disposable cards.", "pos": "Can I have more than 2 disposable cards?", "neg": ["I can't recall my password.", "Can I have multiple currencies in my account?", "My disposable virtual card isn't working.", "How do I reset my passcode?", "Can I choose from either Visa or Mastercard?", "Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.", "My disposable virtual card was rejected.", "How long does transfer from the US take?", "I deposited a cheque a week ago but have yet to receive the cash.", "In what way can I change my PIN and where do I need to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any limits I should know about if I'm going to use a disposable virtual card?", "pos": "What is the limit on disposable cards?", "neg": ["Something is wrong, my top-up is gone and I don't know what happened to my money.", "Can I open an account for my offspring?", "Can I top-up any amount?", "i withdraw cash from the ATM and was charged a fee", "why cant you just refund me instead of a merchant", "Can I use an auto top-up option?", "who should i contact if my refund doesn't go through?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Why was I charged for withdrawing cash?", "The ATM gave me less cash than requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit on making disposable cards?", "pos": "What is the limit on disposable cards?", "neg": ["There is a  €1 fee on my account I didn't authorize", "How do I get Top Up to work in Apple Pay?", "The exchange rate for my withdrawal was wrong.", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "Can you tell me what i need for the identity check?", "There was an extra fee when I was at the ATM.  Why?", "I have been waiting over a week. Is the card still coming?", "How to modify my details.", "do you accept from usa credit card?", "Do I get charged if I am receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please provide me with the restrictions of the disposable cards.", "pos": "How many transactions can be made with a disposable card?", "neg": ["Where does the exchange rate stand right now?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "Why did I not get my refund yet?", "Can my account be topped up by my friends?", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "Why is your exchange rate so bad?", "are there any country restrictions?", "Is there a reason why top-up needs verifying?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I would like to know the countries you are offer services in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must make several disposable cards per day.", "pos": "how many uses are the disposable cards good for?", "neg": ["Could my daughter open an account?", "Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "Is it possible to get a physical card?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "The wrong exchange rate was used when I purchased an item.", "Why is it I am charged an extra fee when I use the ATM?", "In which countries does your app work", "I'm in the EU. Can I get one of your cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable cards am I allowed to have?", "pos": "let me know how many disposable cards I can have?", "neg": ["Is there a reason my new card hasn't arrived yet?", "How do I make my card appear on the app?", "Is there a reason my top-up has not gone through?", "How can I receive a virtual card?", "There is a cash withdrawl I don't remember.", "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "How long should it take for a transfer to go through? I have been waiting a while.", "How simple is it to transfer money into my account?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how many uses are the disposable cards good for?", "pos": "What is the limit on disposable cards?", "neg": ["Why isn't my payment showing?", "There was a charge applied when I used my card.", "My transfer failed to a beneficiary", "My cash withdrawal was not entirely complete", "What should I do once my card expires?", "I took out money, and didn't get all of it.", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Is my PIN recorded anywhere?", "I have a transaction that shows multiple times.", "Do you limit my top-offs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I and can't do with the disposable cards?", "pos": "Can i make several disposable cardsper day?", "neg": ["I would like to know how to work out where my funds came from?", "My funds are not transferring to my bank. Why is this not working?", "Why have I not received my PIN", "Which currencies are allowed?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "I need assistance addressing a direct debit that I did not do myself.", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "I have a pending money transfer", "How do I activate my new card I just got?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any places that I can't use the disposable cards at?", "pos": "What number of transactions can i do with one disposable card?", "neg": ["It looks like I was charged twice for a single transaction", "Please tell me how I can receive a physical card", "Can it automatically top up my account?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "If I don't live in the UK, can I still get a card?", "My beneficiary didn't receive my transfer", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "How long does it take for something to be delivered to the U.S?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to using a disposable virtual card?", "pos": "Can I do more than 10 transactions with a disposable card?", "neg": ["What are the reasons why a card payment would be declined?", "What country's money can I hold currency in?", "I need my purchase cancelled.", "Okay, I found my card, can I put it back in the app?", "There's a cash withdrawal on my account that I didn't make", "Can I use a different currency with my salary?", "I can't remember my password.", "Help me verify my identification.", "What are my payment options for topping off my account?", "Who do I make a check out to if I want to top off my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "With one disposable card how many transactions can i do?", "pos": "I need to make several disposable cards per day.", "neg": ["I am having trouble verifying my id.", "My card got trapped inside an ATM, what should I do?", "I don't recognize this payment", "I wanna revert a transaction i did this morning.", "left my phone at hotel, cant use app", "Could you tell me why my cash withdrawal was declined?", "how long until a cash withdrawal will show on my account", "When I use my card, it says decline?", "Are SWIFT transfers supported?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What number of transactions can i do with one disposable card?", "pos": "I need to make several disposable cards per day.", "neg": ["Can you tell me which cards and currencies are supported?", "Why am I charged an extra fee on my card?", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "What's the reason for needing to verify my identity?", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "Which countries does your service work in?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I got a cheque that I want to top up with?", "I would like to order a virtual card.", "what are the reasons I have to proof my identity to you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many disposable cards can you own?", "pos": "What are the disposable virtual card limits?", "neg": ["What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "want a new card what are the fees", "I can't see my refund in my history.", "Why is the pending status on my cash withdrawal taking so long?", "I didn't receive the correct amount of cash when I exchanged it overseas.", "I can't use my card because it is not working.", "I made a transfer and was charged an extra fee!", "I tried to transfer but it was declined", "Can I get an actual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "let me know how many disposable cards I can have?", "pos": "Can you give me the restrictions of the disposable cards?", "neg": ["My account seems a bit off and getting weird charges.", "The app reverted my top up", "Is there a way to use this app with a disposable virtual card?", "I got charged for with a fee for paying with my card.", "Where do I go to reset the passcode?", "Please cancel my last transaction.", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "I was unable to activate my card.", "After transfering some money my balance hasn't changed.", "I found a direct debit I would like to dispute"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the maximum number of disposable cards that I can get?", "pos": "Can I do more than 10 transactions with a disposable card?", "neg": ["can I use my card before identity verification?", "What am I going to need in order to activate my card?", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Hey, I have my card, how do I get it to show in the app?", "I think there is a mistake.  I am being charged twice.", "The app is showing mt withdrawals that aren't  mine.", "I tried to make a purchase in the store but my card was declined.", "Is there any reason why my card didn't work when I tried to top up?", "My transfer is failing when I try to do it.", "While getting cash, I was charged a fee."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I do more than 10 transactions with a disposable card?", "pos": "What is the limit on disposable cards?", "neg": ["Google pay top up not working.", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "What are the fees imposed when I make a transaction?", "My card has an expiration date, will you send a new one automatically?", "Will you please help me get my card back?", "How can I dispute a direct debit charge on my account?", "Can you explain to me why a top up would be reverted?", "How do I get a spare card?", "what currencies can i use to add money to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please inform me of the restrictions for the disposable cards.", "pos": "What is the limit on disposable cards?", "neg": ["Do you know when the withdrawal will show?", "is there a limit to top up", "There was a direct debit from my account and I didn't authorise it", "Is it free for top ups?", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "What should I do to top up using my Apple Watch?", "is my pin the same as my passcode", "My phone was stolen, help!", "I don't know what's wrong with my card, but it has not worked at multiple places today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many payments can I make using a virtual card?", "pos": "What is the limit on disposable cards?", "neg": ["How long does it take for deliver to the US?", "The App shows a fraudulent payment made on my account.", "I just pulled money out of the ATM and was charged a fee, WHy?", "Can you explain your exchange rates basis?", "I think I deserve a refunded on a certain item.", "What card or currency can I use to pay?", "Why can't the person I sent the money transfer to see it?", "How can I check on the delivery status of my card?", "How do you top-up using cash?", "My beneficiary is unable to transact"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you give me the restrictions of the disposable cards?", "pos": "Can I have more than 2 disposable cards?", "neg": ["Why are my transfers getting declined?", "atm ate my card", "What currencies do you support?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "I am not happy with your company. Please delete my account asap.", "Can you explain to me the way to verify my top up has gone through?", "The recipient can not locate funds.", "I need to reset the passcode.", "I got notified that my top up has been reverted. Why?", "What form of payments can I use for topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a limit to the number of disposable cards I can have?", "pos": "How many transactions can be made with a disposable card?", "neg": ["I would like to order a virtual card.", "I don't recognize a purchase that was made with my card.", "Why did my top-up get reverted?", "What is the greatest number of times that I can top-up?", "is there a reason that my payment didnt go through", "I need to change my address in the personal details.", "Where can I find my card PIN?", "How do I delete an account?", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "How do I report my card as lost or stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have more than 2 disposable cards?", "pos": "Can i make several disposable cardsper day?", "neg": ["I want to use my American Express for adding money into my account.", "When I was abroad the exchange rate for me was wrong.", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "Why am I being charged for transferring money?", "My transfer's stuck on pending.", "Still waiting for transfer to be completed.", "wheres my money receipt", "Is it possible to get a card outside the UK?", "Does my top up and apple pay work together?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many transactions can be made with a disposable card?", "pos": "What are the disposable virtual card limits?", "neg": ["Will there be a charge for exchanging foreign currency?", "My card was declined at a restaurant today and I don't know what the problem is.", "It's been a week since I ordered my card and it's not here. Please help?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "What is your currency exchange fee?", "Why is their a charge pending on my card still?", "How do I activate auto top-up when traveling?", "Supported countries", "how can i add money from my amex card", "My card isn't working at all, I need assistance. It's really frustrating."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the disposable virtual card limits?", "pos": "What are the restrictions of the disposable cards?", "neg": ["My transfer to another account was not allowed. Why is that?", "I didn't get the right amount of  cash because of the exchange rate.", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "Why did I get charged a fee for my transfer?", "What are then rules on beneficiaries?", "Can I hold more than one currency?", "My bank app said that I got cash from an ATM, but that's a mistake.", "something is wrong with my exchange rate charge", "What do I do if my card gets broken?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i make several disposable cardsper day?", "pos": "What is the limit on disposable cards?", "neg": ["When did you send me my new card?", "I want to auto top-up.", "Do currency exchanges cost extra?", "I have two of the same charges on my account!", "In my app, a direct debit payment I didn't do shows in my app", "Money was taken out without my consent,", "How do I link my new card?", "Salary in GBP has been received. Does it need to be configured into another place?", "what is the correct exchange rate for getting cash", "I went to do a transfer and it was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the restrictions of the disposable cards?", "pos": "I need to make several disposable cards per day.", "neg": ["What countries can I use the card in?", "Why do you need to verify my identity?", "I couldn't pay with card in a shop", "When can I expect my refund?", "I wanted to know why i got an additional fee when i use my card.", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "The exchange rate from my card payment isn't right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the limit on disposable cards?", "pos": "I need to make several disposable cards per day.", "neg": ["Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "Why isn't my pending transfer finished?", "Why is my refund not showing up on the statement?", "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "What's the expected wait time to recieve my new card?", "What is this extra fee?", "When will my virtual card arrive?", "why has a cash withdrawal charged me?", "Help me activate my new card.", "My card couldn't pay in a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I report possible fraudulent activity on my account?", "pos": "What should I do if I think someone is using my card without my permission?", "neg": ["Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "my phone was lost", "What does a transfer cost?", "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "Can you tell me how I go about activating a new card?", "Where do I find the verification code for the card I'm topping up?", "I need to cancel a purchase that I made the other day.", "I purchased an item and the exchange rate was wrong", "Will I get extra charges?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "pos": "am suspicious of my card's security", "neg": ["There seems to be an additional charge of £1 on my statement, what is the reason for this?", "How do I add an existing card to the app?", "I want to change my pin number from an ATM. Is this possible?", "Are all European currencies available for holding and exchange?", "Is my card accepted anywhere?", "Why did I get charged a fee for my transfer?", "Are there ATM fees?", "What should I do if my phone is lost or stolen?", "What would cause a transfer failure?", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should I order a new card before I freeze my original one?", "pos": "It looks like someone besides me ordered something with my card, what should I do?", "neg": ["Why did I get a fee for getting cash?", "I am missing a refund amount on my account.", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "What is the maximum for auto top-up?", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "How long will it take for my transfer to arrive?", "How old does my daughter have to be to open an account?", "I just replaced my phone so do I have to make a new account?", "I have been charged a fee for getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card info was stolen, what do I do?", "pos": "I didn't make these transactions. Is someone else using my card?", "neg": ["How many disposable virtual cards can you have?", "i didnt put that money in my account", "Cancelling a transaction", "Please help me get a Visa card.", "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "Card delivery services? Where?", "Where is the transfer to my account?", "Can I use my American Express card to add money into my account?", "phone is at a hotel, can i still use app", "Where in the app do I go to make my new card show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are transactions that I did not make on my account, I think someone has my information.", "pos": "Someone might have had access to my card.", "neg": ["There is a record of payment I never submitted on the app.", "What is the procedure for depositing a virtual card", "Could you tell me the fiat currencies that you work with?", "Where can I change my PIN?", "What are you exchange rates?", "I want to get a refund.", "Can you tell me how to locate my PIN?", "I don't understand why you want so much of my personal info.", "what is this fee for transfering", "I entered the correct pin but I still couldnt get funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "pos": "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "neg": ["Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "Is there anything to do because my phone was stolen?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "How can I setup automatic top-up?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "I would like to get some extra cards?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "The ATM didn't give me enough money! I asked for more than it gave. What do I do?", "My account isn't showing the refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone might be using my card that is not me.", "pos": "What should I do if I think there are unauthorized transactions?", "neg": ["I think a card payment I made was cancelled.", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "I made a cash deposit to my account but i don't see it", "is there a frequent currency discount?", "The exchange rate was not correct for the item I bought.", "My purchase from this morning still is pending.", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "How long will it take to urgently transfer something to China?", "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "pos": "What should I do if I think that someone might be using me card?", "neg": ["Am I able to modify my account details?", "I would like to make sure it is delivered on a certain date.", "The app says my transfer failed", "Is my card denied anywhere?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "Do I need to go to an office to change my pin?", "Is my top up not working?", "What is the extra €1 on my statement for?", "I can't find my refund. Please help.", "Where did the  €1 fee in my statement come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I think someone stole my details and used my information to make some transactions?", "pos": "It looks like someone besides me ordered something with my card, what should I do?", "neg": ["What age do you have to be?", "Why would you decline my card?", "Is there a way to use a cheque to top up my account?", "Is there an auto top up feature?", "I need to find the card I received in the app.", "Why is there a fee for getting cash?", "how come when i asked for 100 it only gave me 20.00 in the app", "google pay top up did not work", "What was I charged a fee for card payment?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i dont recognise some of these transactions, i think someone has my card details", "pos": "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "neg": ["How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "My card needs to be activated asap", "Why can I not do a  transfer", "Am I limited to what ATM I can use my card?", "Why was my request for cash declined?", "I did not get enough cash", "What type of card can I get?", "What works for identity verification?", "I wanna revert a transaction i did this morning.", "Could I get a MasterCard and Visa from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "pos": "What do I do if I believe to be a victim of credit card fraud?", "neg": ["What foreign exchange rate will I get?", "Delete my account please. Now!", "I cannot tell what my top up currently is.", "I wasn't able to withdraw money at an ATM", "I have an unusual payment in my statement", "What types of top-up methods do you accept?", "Can I use a different bank ATM than my own?", "I forgot my passcode. Now what?", "I do not recongize a payment in my account.", "Do you offer SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell if someone else is using my card?", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "I can't find my card!  What should I do?", "Can you tell me how to get a disposable virtual card?", "How do I perform identity checks?", "Does it cost extra to exchange foreign currencies?", "My card was declined at a restaurant today and I am not sure why.", "Why did I get declined during a transfer?", "how soon will my card arrive?", "What are the steps of verifying an identity?", "I tired but an unable to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone might have had access to my card.", "pos": "am afraid someone may have gained access to the info on my card.", "neg": ["My funds are low, can I auto top up?", "My account was charged a debit payment I don't recognize.", "My top-up is taking a very long time to complete.", "How long is the delivery time to the US?", "What is the most I can top-up?", "Why is identity verification required?", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "How can I tell if my card payment is reverted?", "I am having some difficulty verifying my id."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if someone used my card without my permission?", "pos": "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "neg": ["Do you think you're asking for too much information about me?", "What do I do?  My card is broken.", "There was a direct debit from my account and I didn't authorise it", "The transfer I tried to make failed.", "My card hasn't came in the mail yet?", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "What forms of ID work for verification?", "Can I make an account for my daughter?", "I am inquiring about your auto top up feature.", "The app says I made a cash withdrawal that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is unusual activity on my account and I believe someone took my card.", "pos": "My card data has been exposed.", "neg": ["Why can't I see the top up I made?", "Do you know the process how to activate my card?", "How come my transfer got declined", "what is this fee for transfering", "Who do I contact if there is a direct debit that I did not create.", "How to order my card?", "How long does a check take to show up in the account balance?", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "How will I know when I get my refund?", "Do I have a $1 extra fee on the statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "am suspicious of my card's security", "pos": "I froze my account, but how do I order a replacement card?", "neg": ["How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "I got married and need to change my name.", "The company is no good, please terminate my account.", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "What currencies and methods can i use to top up my account?", "I left my card at a restaurant and now its missing.", "How can I unblock my PIN?", "What ATMs can I use my card at?", "Show me the amount of transactions I can do with a disposable card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I report fraud on my card?", "pos": "What should I do if I think someone is using my card without my permission?", "neg": ["I don't live in the UK. Can I still get a card?", "I would like help to revert a transaction I did this morning", "I was so embarrassed. Why didn't my payment clear?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "My cash deposit hasn't posted to my account.", "Is the PIN separately delivered?", "My payment was declined", "I got charged two times for a transaction", "What's the maximum amount I can top up my card with please?", "Why can I not do a  transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone else might be using my card without my permission.", "pos": "I can't be sure, but I think that someone may be using my card.", "neg": ["Do you know why my card payment has been declined?", "Why is my transfer appearing as \"pending\"?", "I should not have been charged a fee for my transfer.", "My card activation is failing.", "Am I charged if I make a top-up?", "When do I set up my card PIN?", "Why can't I use this beneficiary?", "My transfer's stuck on pending.", "Why can't I withdraw funds from my account?", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are strange transactions on my account.  What should I do if I think someone stole my details?", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["What are my options for holding money in multiple currencies?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Transfer has failed.", "I cannot get my disposable virtual card to work", "I need several disposable cards made per day.", "Where do I find the verification code for the card I'm topping up?", "How can i get new card?", "How do I know which payments I make will have additional fees? Where can I find this information online?", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I stop fraud to my account?", "pos": "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "neg": ["How come I was charged a transaction of $1?", "Money was taken out without my consent,", "What form of identification is accepted?", "Is it possible to refund an item?", "Can you please tell me why my transfer failed?", "I withdrew cash and I think the exchange rate is wrong.", "I need to make a purchase online, where is my virtual card?", "I need to hold money, what currencies can I use?", "What are the places that you deliver cards to?", "I don't remember my login code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card has been compromised in some way.", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["Did I do something incorrectly? Where is my top-up?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "How do i top up my google pay?", "Can I select my card scheme or do you choose it for me?", "What do I use to verify my identity?", "What are the policies of disposable cards?", "I need to order a new card.", "I need to terminate my account.", "I prefer using Mastercard, can I substitute?", "Why would my transfer result in a decline message?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i didnt make these transactions, i think my card details might be stolen", "pos": "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "neg": ["I made a card payment, but it has been declined?", "Are there virtual disposable cards?", "can I use it in any country?", "My transfer hasn't arrived", "I don't know how to verify my identity.", "My money I had was gone and I could not get gas!", "I am not comfortable verifying my indentity.", "Why has my top up been cancelled", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "My card won't physically work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't be sure, but I think that someone may be using my card.", "pos": "My card was used without my permission, what do I do?", "neg": ["Card activation is not working. What do i do?", "How long will it take to deliver to the US?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "is it possible to top-up with google pay.", "I asked for $40 and I only received $20, what happened?", "Is it possible for me to top up with Google Pay?", "I made a payment that is not yet complete.", "I must change my address.", "I don't recognise a Direct Debit payment", "Why am I unable to withdrawal cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "pos": "What do I do if I believe to be a victim of credit card fraud?", "neg": ["I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "What should I do if I don't know my password?", "can I be charged for topping up by card", "My payment shows that it is pending will I be charged more money?", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "My payment card was declined - could you tell me why?", "I think my top up is still pending?", "How can I change my account details?", "Please send me a disposable virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["What can I do if I lost my card?", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "I'm looking to get an additional card.", "What are the steps I need to take to cancel a transaction?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "When is a payment I made with my card going to clear>", "I want to terminate my account", "I'm looking in the App and can't find my PIN, where should I look?", "I am from X but am traveling to Y - how do I get currency for Y?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not sure but someone else might be using my card", "pos": "What do I do if I believe to be a victim of credit card fraud?", "neg": ["I placed a cash deposit in my account but I can't see it yet.", "how come when i got cash the exchange rate was different than it should be", "No refund showing in my statement.", "Is there a way to track the new card you sent me?", "I transferred some money recently and saw a fee on my account, what's that for?", "Why was I charged a fee for debit or credit card payment?", "Where are the cards transported to?", "I can't find the PIN.", "I tried to make a transfer and it didn't work.", "I think the exchange rate on my card payment is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel my card. I think someone else is using it.", "pos": "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "neg": ["How to receive virtual card?", "The ATM didnt let me get cash", "Tell me how to replace my expired card.", "I've made a bank transfer but the money doesn't seem to be in my account.", "I can't get my actual card to work", "i used a check check yesterday to balance my account and it isn't showing up?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "Can I write a cheque to top up?", "I need to know which flat currencies are supported by you.", "Cancel Transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I believe to be a victim of credit card fraud?", "pos": "I think someone may be using my card.", "neg": ["Is the 1 pound charge going to be reimbursed on my card?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "I have just read my statement and there is a payment I don't recognise.", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "How long will this take to get to me?", "I'd like to know how transferring my money into my account works.", "How much is ok for me to top up with?", "Where is my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "pos": "my card details could be stolen, as i didnt make these transactions", "neg": ["Can you tell me the names of the fiat currencies that I can use at your institution?", "Is there any reason why my card didn't work when I tried to top up?", "How do I verify my identity?", "My daughter needs to open account.", "I found my old card. Can I link it back into the app?", "Can I exchange currencies with the app?", "Please tell me how to verify my top up card.", "Where do I order a card?", "There's a €1 fee on my statement, why?", "I wish to cancel a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like someone besides me ordered something with my card, what should I do?", "pos": "What do I do if I think someone has used my card?", "neg": ["My card is missing!  Help!", "Out of the blue, my card stopped working.", "I am trying to delete my account.", "What happens if the ATM gives me the wrong amount of money?", "My transfer was declined. Why did this happen?", "I don't have the means to prove my identity.", "My phone is lost I don't want someone to use my account, what can I do?", "What exactly is the exchange fee?", "In what way can I change my PIN and where do I need to be?", "What are acceptable documents to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see some transactions that I don't recognize.  I think someone stole my details.", "pos": "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "neg": ["The exchange rate applied is wrong for my international purchase.", "How can I lookup the source for my available money?", "For some reason I forgot the passcode I have.", "Why do I see a random withdrawal in my app?", "My PIN has been blocked.", "My statement has not shown my refund.", "How do I order a new card if my current one is about to expire?", "What has to be done to verify my identity?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "I wasn't allowed to transfer to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I stop fraud to my card?", "pos": "my card details could be stolen, as i didnt make these transactions", "neg": ["What are the disposable cards for?", "I'd like to have it delivered on Saturday.  Is that possible?", "A refund is taking too long.", "I believe my top up did not work.", "I would like to use cash to make a top-up?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Help Me!  I lost my card.  What should I do?", "Why do I see an extra £1 charge on my statement?", "Is there a way to use this app with a disposable virtual card?", "I need several disposable cards made per day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone is making transactions on my account, I think they took my card information.", "pos": "What should I do if someone else used my card?", "neg": ["I need to hold money, what currencies can I use?", "Is the cash withdrawal going to show?", "My card got charged twice for the same thing!", "where can I find the auto-top up option?", "How can I lookup the source for my available money?", "My card activation is failing.", "Explain how to verify my identity?", "Need a new passcode.", "Why isn't my deposit showing up?", "Is there a way to track the new card you sent me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I froze my account, but how do I order a replacement card?", "pos": "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "neg": ["Can I verify my identity?", "How can I go about getting a refund?", "I am not happy with your company. Please delete my account asap.", "What are the countries that you operate in?", "I would like to transfer money into my account.", "My account balance has not updated to reflect my recent transfer.", "Will my other US credit card be accepted?", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "I made a cash deposit going to my account but it is not there", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "pos": "I have transactions that I don't recognize - I think someone is using my card.", "neg": ["Do you offer account services for children and teens?", "Why should I have to prove my identity?", "I tried to do a transfer but I got a message that it was declined.", "I'd like to know where my funds come from.", "What do I do if I have forgotten my passcode?", "Can I use this app to exchange currencies?", "What do I do if I already had a card with you guys?", "can i use my app to get a virtual card", "I can't find my phone and I'm worried someone is going to use it", "Is the PIN separately delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone besides me might be using my card.", "pos": "think someone is using my card with permission", "neg": ["My PIN number was incorrect, and I can't access it.", "My card is expiring soon.", "What fees do you charge for the standard card?", "How can my account have money transferred into it?", "Can you tell me where to find top up by cash deposit?", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "Why can't I get cash out?", "Something's wrong my card won't work.", "In what increments can I top-up my card?", "The top-up is broken."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was used without my permission, what do I do?", "pos": "my card details could be stolen, as i didnt make these transactions", "neg": ["Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "Why has my beneficiary been denied?", "When will my payment go through?", "Would I be able to get a second card?", "My top up is still pending", "I did not get the cash that is showing up in my app.", "Why isn't my pending transfer finished?", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "How do I return something for a full refund?", "Is there a way to set up an auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone else is using my card.", "pos": "My card data has been exposed.", "neg": ["How can I choose between Visa and Mastercard?", "How long will it take to urgently transfer something to China?", "can i get a card if i live in the US?", "I do not have my pin yet", "what currencies can i exchange between on your app?", "Can I update my details?", "Activate my card", "Please provide me a list of ATMs that accept my card.", "Where do I have access to a virtual card?", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone might be using my card.  What should I do?", "pos": "I think someone has hacked my card!", "neg": ["I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "My card payment still pending", "Is there a way to top up using my Apple Watch?", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "What should I do if I want to get another card for someone in my family?", "The ATM didn't give me the amount I asked for", "I have a new card. How do I activate it?", "Can you tell me your exchange rates?", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if someone else used my card?", "pos": "What steps can I take if someone else is using my card?", "neg": ["When can I expect the transfer to be complete?", "A shop I go to didn't let me pay.", "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "Why couldn't I transfer funds to my beneficiary?", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "I am angry that I got charged for using my card.", "Is it possible to get one the your cards in the EU?", "Will my friends be able to top up my account?", "How can I check on the delivery status of my card?", "Why is my card payment still listed as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I think someone is using my card without my permission?", "pos": "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "neg": ["How do I see my updated balance after I make a cheque or cash deposit?", "Tell me if there is a top-up limit.", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "Can you unblock my blocked pin?", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "I want a backup second card. Is this possible?", "How long does it typically take for a pending ATM withdrawal to clear?", "I am not in the UK can i get a card?", "How can I top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement shows charges for things I never purchased. Were my account details stolen?", "pos": "There's a possibility that my card was compromised.", "neg": ["Please help me cancel a transaction.", "Are cards from the US accepted?", "A fee shouldn't apply to me if my card was stolen.", "I need to know what these extra charges are on my statement?", "When I got cash the exchange rate was wrong", "I really want a physical card. How do I get one?", "Are there any charges for using a bank card to top up", "I want to know why my top-up was reverted", "Why won't my card work anymore?", "Can you tell me about these disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "pos": "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "neg": ["Are refunds allowed for certain items.", "What age do you have to be to open an account?", "What is the top-up limit on my cards?", "It has been a couple of hours but I do not see my balance updated, can you help?", "What do I do if the ATM swallowed my card?", "There is an extra small charge on my card! What do I do?", "How do I use the disposable cards?", "I need more than one disposable card", "I was charged a fee for withdrawing cash.", "I am overseas in China, can I get a replacement card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I suspect someone used my card.", "pos": "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "neg": ["What is the reason for the fee charge on my transfer?", "How is the exchange rate calculated?", "Is there a fee for making a payment? If so, let me know why.", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "Can you tell me when the transfer will be completed?", "Can you tell me the limit for top ups?", "Are you only able to get a card if you're in the UK?", "I want a disposable virtual card, how do I do that?", "How can I top up with a cheque?", "I ordered a card and would like to know how to track the delivery progress of it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I think someone has used my card?", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["I believe my card payment were reverted", "Is there any cost to change foreign money to local?", "When I received my cash, the exchange rate was wrong.", "Can I top up any amount?", "Why hasn't my top-up finished pending yet?", "What is the number of transactions I get with a disposable card?", "I might need to exchange between USD and GBP, is this possible with your app?", "Please delete this account.", "If I top up by transfer, am I going to be charged?", "What are the limits to where my card will be accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "pos": "I think that someone may be using my card, but I'm not sure,.", "neg": ["Why was there an extra charge with the withdrawal of my money?", "Where can money withdrawals be made?", "Why would the ATM machine fail to give me the cash withdrawal I requested?", "How do I make my top up complete?", "My money is all gone. What ways are okay to add money to my account?", "The ATM will not let me get cash, WHY?", "Where is my top-up generated from?", "My transaction is showing several times.", "Why am I unable to transfer money when I was able to before?", "Is there any fees associated with receiving money with this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone hacked into my cards account.", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["I accidentally made a payment to a wrong account. What should I do?", "Help me please, I need to top up cash.", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "The terminal I paid at wouldn't take my card. Is something wrong?", "What is the point of verifying a top up?", "How long will a transaction to a friend take?", "How much is the charge for a foreign currency exchange?", "Can I have more disposable cards?", "how do i get into my account and edit my details", "I used the wrong account number!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I think that someone might be using me card?", "pos": "I think someone is using my card without my permission!", "neg": ["I need my refund", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "Can I use visa or mastercard with your service", "I cannot find my phone, what should I do?", "Is my transfer pending?", "For a week now, I have tried to use my card and it is still not working.", "I topped up my card but the app rejected it.", "My transfer to an account failed.", "why would i be declined if i had money iin my account", "I tried to transfer money but it didn't go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "pos": "There are charges on my card that I haven't purchased.", "neg": ["Is there a reason my new card hasn't arrived?", "I am here to change my adress.", "Are you only able to get a card if you're in the UK?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Can I use a Visa or Mastercard?", "My card was refused", "What is the process when my card is due to expire?", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card must have used my card as there are some transactions that I haven't done myself..", "pos": "I didn't make these transactions. Is someone else using my card?", "neg": ["My phone is lost I don't want someone to use my account, what can I do?", "Where do I go to unblock my PIN?", "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "Can my password be reset if I do not have it?", "Do you provide currency exchange to Euros?", "I was charged for the same thing twice", "There is a direct debit fee in the App that I didn't do.", "Why can't I see my refund in my statement?", "There is a withdrawal in my account I didn't make.", "I was getting some cash out of the ATM but it cancelled on me without warning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "pos": "What do I do if I detect fraudulent use on my car?", "neg": ["How do I receive a card?", "Why was I charged extra when transferring?", "Can I still access the app even though my phone was stolen?", "The transfer on my account is not showing up.", "Why couldn't I make a withdrawal from the ATM?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "Help Me!  I lost my card.  What should I do?", "I see a direct debit payment on my statement that wasn't me", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "Why did my money disappear when I topped up??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "pos": "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "neg": ["The virtual card won't work.", "What's the fee for exchange of foreign currencies?", "How are top-ups verified?", "My transaction is on the wrong account.", "How can I make my card ready to use?", "Why did my transfer not work?", "I tried activating my card and it didn't work", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "I thought transfers were free, why was I charged?", "What do i do if the exchange rate was wrong for the item i bought overseas?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I think there are unauthorized transactions?", "pos": "I think someone is using my card without my permission!", "neg": ["What is the time for a transfer?", "The card can be used at which ATMs?", "What do you use to figure out the exchange rate for the card?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "Can I only top-up digitally? Or could I use cash?", "Is there a way yo change my PIN?", "I no longer need AUD, I need GBP instead, how can I make this happen?", "What US cards do you accept?  I only have 1 other.", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "I tried to get gas but my money was gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card data has been exposed.", "pos": "There's a possibility that my card was compromised.", "neg": ["I haven't received my transfer funds yet, where are they?", "What kind of ATMs would this card be accepted at?", "Top up is not working even though I have my AMEX in apple pay.", "Why can't I take $100 out", "How do I replace my card before it expires?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "I just got married and need to change my name on the account", "is there a charge on withdrawals?", "What is the appropriate age for my child to be able to open an account?", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone has hacked my card!", "pos": "How do I order a replacement for stolen card?", "neg": ["I would like to transfer money into my account.", "Why is there a fee when I thought there would be no fees?", "Do I have to pay extra if I use an international card to top up my account?", "Why was my request for cash declined?", "My app says I withdraw money from my account from an ATM.", "on my statement there is a payment that I don't recognise", "I paid with my card and was charged extra", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "I heard you have an auto-top up option, where do I find that?", "My card is stolen.  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps can I take if someone else is using my card?", "pos": "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "neg": ["I was charged for getting cash.", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "Why won't you let me name X as a beneficiary?", "Please tell me the steps to verify my identity.", "I tried to get cash in the ATM but it was not approved", "I requested money from the ATM and it didn't give me as much as I requested.", "I am having trouble verifying my id.", "I want to top up by card, what do you support?", "Where do you deliver cards to?", "How can I change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my account has been hacked there are charges on there I don't recognize.", "pos": "I think someone is using my card without my permission!", "neg": ["I'd like to know what the foreign exchange rate will be.", "How do I get Top Up to work in Apple Pay?", "How can I transfer money to a beneficiary?", "why and how soon do I have to have proof of identity to you?", "My card would not work at a shop.", "I was given the wrong exchange rate when getting cash", "Looks like my top up failed.", "I haven't been sent my new pin!", "Why were there additional charges when I transferred funds?", "Recipient has not received the money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my card details could be stolen, as i didnt make these transactions", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "My card payment's cancelled", "Can you help me transfer funds from another bank account to this account?", "Help!  There is a cash withdrawl on the account that I didn't make!", "can I use it in any country?", "What is the first step that I should take after my card has been stolen?", "Can both a Visa and Mastercard be received from you?", "When will I see an updated balance after a transfer?", "The date my card expires is coming up", "I bought an item and now I want a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a possibility that my card was compromised.", "pos": "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "neg": ["How do I request a refund?", "How do I get a real card?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "I see a direct debit transaction in the app that is not mine", "help me link my card", "What is wrong with my top-up?", "Can I get a Visa or does it have to be something else.", "Needed gas, been delayed for half an hour.Please fix it!", "What is the fee for topping up a US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are charges on my card that I haven't purchased.", "pos": "What to do if my card has been used without my permission?", "neg": ["If my card expires next month, will I need to order a new one?", "Are there fees for receiving a SEPA transfer?", "Can both a Visa and Mastercard be received from you?", "How can I revert a transaction from this morning?", "can you tell me why my card was declined?", "How long does it take for a top up to be approved?", "Why is the payment from my card still pending?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I don't understand where this charge came from.", "Please help me with the activation of the new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "think someone is using my card with permission", "pos": "Someone used my card without my permission.", "neg": ["I tried to withdraw cash from your ATM but my transaction was cancelled.", "I am being charged the wrong amount on my card.", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "What other fiat currencies can I use?", "When I tried to transfer funds to my friend today I was unable to do so, why?", "Why has my top up failed?", "I was denied cash at an ATM", "My phone is missing or stolen.", "where to i get my funds from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone used my card without my permission.", "pos": "What to do if my card has been used without my permission?", "neg": ["Why did the ATM give me less money than what I requested?", "My order needs to be canceled.", "How long does transfer from the US take?", "Where would I find top up by cash deposit?", "My transfer failed.  Help!", "How many active transactions can I make with a disposable card?", "What are my options for topping up, automatic and/or manual?", "How can receive a physical card", "Why has my card been charged an extra pound?", "Do you have an age limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What to do if my card has been used without my permission?", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["When my card expires soon, how fast is the replacement card sent and what are the costs?", "I need a refund on a direct debit that shows in the app because I did not make it.", "I haven't received my transfer funds yet, where are they?", "I think I was charged by mistake on my debit statement.", "I have have multiple charges for one transaction.", "What's the procedure with currency exchange?", "Is there any way to get another card on the same account?", "It appears my top-up has not gone through.", "Can I reset my PIN?", "No refund showing in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "pos": "card is being used by someone else", "neg": ["What is the limit on disposable cards?", "I am still waiting for verification.  Can I use my account before I am verified?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "I would like to get an account for my child.", "Do I get  a mastercard and visa?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "How long will it take for my money to be deposited?", "Can I get a card in person?", "Is there any reason why my card didn't work when I tried to top up?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card has suffered a security breach.", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["How do I dispute a debit that I didn't make?", "Are there limits as to where my card will be accepted?", "What should I do after I've moved and need to update my personal details?", "I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?", "Which foreign currencies do you accept for adding money?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "I have a transfer that was declined.", "I can't use my card because it is not working.", "I'm expecting to see a cash withdrawal but I'm still waiting.", "I've tried many times to make a payment, but it's not going through.  What's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Somebody used my card without my knowledge!", "pos": "How do I order a replacement for stolen card?", "neg": ["I lost my phone. What do I need to do?", "for god sake, just delete my account i am sick of this", "Can i receive transfers from my employer to this account?", "Where can I find the auto-top option?", "I have a canceled top-up and wanted to know about it.", "The app failed to verify me.", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "I made a transfer and was charged an extra fee!", "are there any exchange fees", "Why is a payment I made reverted back to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "pos": "Questionable transactions on my account.", "neg": ["Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "My transfer failed when I tried.", "If my card is going to expire this month, do I need to order a new one?", "A transfer could not be completed.", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "Why do I have a transaction showing up more than once?", "I want to transfer money using my credit card.", "Explain to me how to verify the top-up card.", "How can I choose between Visa and Mastercard?", "Can I get a card? I live in the US."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone may be using my card.", "pos": "I didn't make these transactions. Is someone else using my card?", "neg": ["I need assistance with activating my new card.", "Do you have any top-up limits?", "Why was I not allowed to do a transfer to a beneficiary?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "Can you explain why my Google Pay Top isn't working?", "How recent do my documents need to be for verification?", "I payed with the card and there was an extra fee?", "Help!  I think my phone may be stolen or lost!", "how much will I be charged for making a transfer?", "How can correct Top up with the app to work correctly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "pos": "Questionable transactions on my account.", "neg": ["What's the process for terminating an account?", "I would like help to revert a transaction I did this morning", "My identity can't be verified.", "I was not given the amount of cash I withdrew", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "explain the interbank exchange rate", "how do i see what i transferred", "I am not able to make a purchase because there is an issue with my card", "Reverted top up", "I think there's been an unauthorized cash withdrawal from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone is using my card without my permission!", "pos": "I might be paranoid, but someone may be using my card.", "neg": ["How old do kids have to be to open an account?", "should i contact customer support if i can't edit details", "I have trouble proving my identity.", "It won't let me verify my identity.", "If someone in a different country sends me money, do I have to pay a fee?", "If my salary is in GBP, do I need to do something?", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "Is it possible for me to change my PIN number?", "I cannot get my card out of the ATM.", "Do you charge for transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Questionable transactions on my account.", "pos": "How do I order a replacement for stolen card?", "neg": ["I am being charged a pound out of nowhere. What is this?", "Can I change my pin at an atm?", "Why is my last cheque deposit taking so long?", "My top up is not working", "Why am I charged a fee when using my debit or credit card?", "Why does my top-up get cancelled?", "I used my card to top-up but the money is gone!", "How do I transfer money into my account?", "What, if any, is the limit  for auto top-up?", "Can I use my card to withdraw from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "pos": "card is being used by someone else", "neg": ["I need this item refunded", "I'm expecting a refund but it's no where to be seen", "i need to add express delivery if that's an option", "I need to change my contact information.", "I just checked and my payment was cancelled, why?", "How do I reset my password?", "Why was I charged an additional $1?", "Someone withdrew money from my account, and it wasn't me.", "Why was I charged a fee when I withdrew money?", "Please send my card as quickly as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have transactions that I don't recognize - I think someone is using my card.", "pos": "I didn't make these transactions. Is someone else using my card?", "neg": ["Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "how come my withdrawal rate is wrong for my cash withdrawal", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "I attempted to get cash in the ATM but it was not authorized", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "Why am I being charged for transfers? Are they not free?", "Is there a way I can get a Visa card?", "How do I request the PIN?", "I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "My identity hasn't been verified.  Can I use my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "pos": "How do I order a replacement for stolen card?", "neg": ["How long does it typically take for a pending ATM withdrawal to clear?", "I need money put into this account from another one.", "I need to reverse a transaction", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "How long does transfers take?", "Please tell me how to get a refund for something I bought.", "The transfer to my account was not allowed.", "I'd like to get a Visa card, please.", "If I have a physical card can I link it?", "My top up did not go through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "pos": "I think that someone may be using my card, but I'm not sure,.", "neg": ["Will you tell me how I am supposed to use the disposable cards?", "What are the steps needed to top up with Apple Pay?", "How do I track the card you sent me?", "Why would the app revert my payment?", "How many top-ups am I allowed to do?", "I would like to get both Mastercard and Visa card from you if that's possible.", "Can I get my friends to add money to my account?", "Visa and Mastercard can both be received from you?", "I received the wrong color and size, can I return it?", "Is there a location where I can change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "card is being used by someone else", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["Why am I not allowed to verify my id?", "How long does it take for cards to be delivered after ordering them?", "I need to know how much it costs to transfer funds.", "Where can I have a new bank card sent to China?", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "I was charged a fee when withdrawing cash, can you explain why?", "It appears I have a fee in my statement.", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "There's a payment with my card that I didn't perform. I don't know that name shown.", "I can't use the app because I got mugged yesterday and they took everything. I need some help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "am afraid someone may have gained access to the info on my card.", "pos": "I didn't make these transactions. Is someone else using my card?", "neg": ["Do you know how to change my card PIN?", "why isnt my cash withdrawal showing", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "Explain top-up cancellation", "How do I top-up while traveling?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "What is the function of the disposable cards?", "I going to be traveling, can I set up auto top-up if I run low on money?", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "Do you have a limit for someone's age?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order a replacement for stolen card?", "pos": "What do I do if I detect fraudulent use on my car?", "neg": ["Using Google Pay, can I top up?", "Why is the exchange rate wrong for my cash withdrawal?", "I seem to be unable to make any transactions.", "What is the current exchange rate?", "Got only $20 when I tried to withdraw $100.", "Tell me what the steps for the identity checks are", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "Where should I look for my PIN number at?", "I am looking to change my adress.", "My cash deposit isn't in my account. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't make these transactions. Is someone else using my card?", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["When will my top-up happen?", "I need my card immediately.", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "What currency can I use to pay for a top up?", "Why was my transfer charged a fee?", "Should I complete my security verification before I can use my account?", "To many charges on my card how do I go about fixing that?", "Will I get Visa or MasterCard?", "What do I do if the ATM took my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I might be paranoid, but someone may be using my card.", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "I lost my wallet and all my cards were in it.", "My PIN tries have run out. Now what?", "when does my balance update for a transfer", "What kind of businesses will take my card?", "There is a direct debit set up that was not authorized by me.", "Why haven't I received my new card yet?", "How many transactions can be made with a disposable card?", "I am trying to find out how to exchange currency X with currency Y.", "Who can have access to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize some transactions.  Is someone else using it?", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["How do I shut down my account and get out of this company?", "My transaction has not been received. When are you going to process it?", "Where can I find my card PIN?", "Is it acceptable to use either Visa or Mastercard?", "When I was abroad the exchange rate for me was wrong.", "I'm being charged for using my card!", "Is verifying my identify important?", "When will I get a new card when I order it, and how much will it cost.", "How come my card payment has been declined?", "I didn't get the all the cash i wanted from the atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe that someone is using my card without my knowledge!", "pos": "Someone must have found my card details as I don't recognize these transactions.", "neg": ["Can you let me know why my cash withdrawal is still pending?", "I need my virtual card", "How long will it take to refund me", "Can you tell me what I need for identity validation?", "Whats the process of tranfering money into an account?", "Can you tell me exactly what fees I will expect to see in regards to your cards?", "I got my American Express in Apple Pay, why is top up not working on my device?", "The expiration of my card is near, how do I order a new card?", "Is it possible to exchange currencies?", "Why did my transfer to a beneficiary fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I detect fraudulent use on my car?", "pos": "I think that someone may be using my card, but I'm not sure,.", "neg": ["I have yet to receive my virtual card", "I am dissatisfied, I would like to close my account.", "Can I use my card wherever I want?", "I have kids and I'm curious at what age could they start to use your service.", "How long does it take for a cheque to post to your account?", "I had a decline on my card. Why?", "I want to take back my transaction", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "How long before transferred money shows up?", "The card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone must have found my card details as I don't recognize these transactions.", "pos": "I think that somebody is utilizing my card without my authorization!", "neg": ["I'm looking in the App and can't find my PIN, where should I look?", "I would like to edit my personal information .", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "How long does it typically take for a pending ATM withdrawal to clear?", "I have a direct debit on my records that is strange and I need help.", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "What countries are getting support?", "I see my transfer was declined.", "My payment was declined", "My preference is Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that somebody is utilizing my card without my authorization!", "pos": "I think that someone may be using my card, but I'm not sure,.", "neg": ["My passcode won't work.", "What top up charges are there for US cards?", "What's up with the fee for getting cash?", "What should I do if I exceed my PIN tries?", "What do I have to do to get my PIN unblocked?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "Do I get charged for withdrawals?", "Why did I get a fee from the ATM?", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are the locations i can withdraw money", "pos": "Where is an ATM?", "neg": ["My transfer to my account is missing.", "I would like to close my account, as I'm not happy.", "How can I put more money into my account?", "Why has my top-up not worked?", "Why did I get less from the ATM?", "What identification is required to activate my card?", "Is it possible to give a second card from my account to my daughter?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "What currencies do you offer?", "Can I have a discount if I exchange currency often?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to withdraw money. Where can I do that?", "pos": "Where is the closest ATM I can use?", "neg": ["I think there has been a mistake with my transfer", "I would like help to revert a transaction I did this morning", "Would it be possible for me to get a second card?", "I want a mastercard", "I need a single use card for shopping online", "I should only have one charge, but it shows two.", "Can I add a card that I just found (again) to the app?", "I tried to make a transfer but it failed. will you tell me why?", "My card is due to expire soon.", "I need to know where my funds come from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which locations can I withdraw money from?", "pos": "I can use this card at which ATMs?", "neg": ["Why do I need to have my identity verified?", "Do you offer SWIFT transfers?", "There's a payment with my card that I didn't perform. I don't know that name shown.", "Why is the check I deposited this morning not showing up?", "I would like to request a card.", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "I believe my card payment were reverted", "What payment methods are used to top up?", "I was using foreign currency at an ATM, but the rate was typed in wrong.", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find a Mastercard ATM?", "pos": "Is the closest ATM to me within 2 miles?", "neg": ["Is there a fee that comes with transfers?", "I would like to change my adress", "Will I receive a new card when mine expires?", "I would like to retract my purchase.", "Transfer has failed.", "Why hasn't my transfer gone through", "what documentation do I need for the identity check?", "Is there a specific date it can be delivered by?", "How can I receive a virtual card?", "i have a pending top-up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a list of ATMs that take this card?", "pos": "ATMs, which ones will accept this card?", "neg": ["How long does it take for me to get my new card?", "My statement shows an extra fee - what is it?", "may I have a Visa and a Mastercard from you.", "I deposited cash into my account and I'm having trouble seeing it on my account.", "How long until my card will get here?", "My card is expiring, how do I get a new one?", "Can you unblock my account?  I entered the PIN wrong.", "Which cards do you support for top up?", "Can you help me transfer funds from another bank account to this account?", "Why has my withdrawal not posted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can money withdrawals be made?", "pos": "Can I use this card at any ATM?", "neg": ["the exchange rate I got for cash was wrong", "I mistook my pin and now I am locked.  Can you unlock me?", "Can I get a second card for free?", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "Is it possible to have a second card?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "My balance doesn't include my latest transfer", "I am missing my refund.", "Payment I did not make.", "My passcode is not being accepted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs use this card?", "pos": "Are there any ATM's near me that accept this card?", "neg": ["Isn't my top-up supposed to mean its complete?", "I want to use auto top-up. Is there a limit?", "Is auto top up a provided service?", "I would like to return my purchases", "The app reverted after I topped-up", "What if I type in the wrong PIN too many times?", "How do you find the exchange rate?", "Why can't you allow my beneficiary?", "I was charged an incorrect exchange rate for a withdrawal.", "i tried to transfer cryptocurrency into my account but was denied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the closest ATM I can use?", "pos": "What ATM accepts Mastercard?", "neg": ["How do I make my transfer go through", "Please give me both a visa and a mastercard.", "Why did I only receive this much currency?", "My card is about to expire. What do I need to do to keep using my card?", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "I wish to top up using a cheque.", "Transaction refund missing from my statement.", "I sent a check into the system but still haven't received the cash yet", "What is the fee for a cash withdrawal?", "How do I go through the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATMs accept this bill of fare ?", "pos": "Where can I withdraw money from?", "neg": ["Can you lookup my password?", "How long until the transfer is reflected on my account balance?", "Is it possible for me to top up with a cheque?", "i do not know what this charge is for", "Show me the source of my money.", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "Which currencies do you accept for adding money?", "In regards to the PIN of the card?", "What is the process to link the new card?", "How quickly can I transfer something to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is this card accepted by ATMs?", "pos": "Where can I withdraw money from?", "neg": ["How long will it take to transfer from europe?", "I going to be traveling, can I set up auto top-up if I run low on money?", "I can not find my phone or it has been stolen.", "I tried to withdraw $100 but only got $20. What happened?", "How are exchange rates determined?", "Is there such thing as an auto top-up option?", "The exchange rate was wrong?", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "Please help.  There is a payment in the app that isn't mine.", "I am having a problem with verifying my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs take this card?", "pos": "Where can I withdraw money from?", "neg": ["Am I the only one who can top-up my account?", "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "What do I need for the verification check?", "oh my god I lost my card! what should I do?", "There is a debit paymet that I don't recognize.", "Tell me what I need to do to activate my card.", "Where do my funds originate from?", "Why hasn't my top up gone through?", "What are the steps that I need to take to activate a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What locations allow me to withdraw money?", "pos": "What ATMs can I use this card at?", "neg": ["Transaction showing up many times.", "Can you tell me what countries you offer support for?", "I have a duplicate charge", "I recently transferred money to my account when will it show up?", "I really want a physical card. How do I get one?", "What should I do if I want to get another card for someone in my family?", "It has been a couple of hours but I do not see my balance updated, can you help?", "How do I access the virtual card?", "I have a new phone number and need to edit my contact information.", "I am not supposed to be charged a cash withdrawal fee, but I was."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to use bank approved ATM's", "pos": "Which ATMs am I allowed to get money from?", "neg": ["Why do you ask for top-up verification?", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "What can I use to verify my identity?", "How do I go about changing my address?", "should i contact customer support if i can't edit details", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "Let me know what the steps for the identity checks are", "What was I charged a fee for card payment?", "One of my payments was doubled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can this card be used at all ATMs?", "pos": "Where is a Mastercard ATM?", "neg": ["Can I get a card if I don't reside in the UK?", "How can I locate the virtual card?", "When can I expect the transfer to be complete?", "Someone besides me might be using my card.", "What does top-up verification do?", "I transferred some money recently and saw a fee on my account, what's that for?", "unhappy with service need to delete account", "I've completely forgot the code to get into the app.", "My top-up is not working. Why is that?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there specific ATM's I can use with this card?", "pos": "Where are the ATMs that accept this card?", "neg": ["I would like to pay by cheque.", "I got less money than I asked for.", "This exchange rate on my purchase is wrong.", "I tried to used my card in a shop and the transaction was declined.", "Please help me figure out the reason for the odd withdrawal amount from my account?", "Why has my payment not transferred?", "This transaction needs both a Visa and a Mastercard.", "I can't get into the app with the passcode.", "What is the extra €1 on my statement for?", "Why was there an extra charge when I transferred money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I withdraw money?", "pos": "Where is an ATM?", "neg": ["lost card found, want to put it back in app", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "I added funds to my account but the app didn't process it.", "I would like to use this cheque to top up.  Can you tell me how to do that?", "I am seeing in the App a some cash withdrawal that does not belong to me", "I need a new login code", "What should I do if my card payment was cancelled?", "I have a question about fee for cash withdraw.", "I'm trying to verify my top-up card, but I can't find the code...?", "Why has my card been declined?  whats the deal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card to withdraw from my account?", "pos": "What locations can I get money from?", "neg": ["I topped off my card is that something you will charge me for?", "how much is it to exchange currency", "When will a cash withdrawal show up?", "Why hasn't my payment gone through?", "What is the most I can top-up?", "There is a transfer not showing on my account.", "When will my transfer finish pending?", "Are there charges for using a bank card to top up", "I just pulled money out of the ATM and was charged a fee, WHy?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell if an AMT will take this card?", "pos": "Where are the Mastercard ATMs?", "neg": ["Why is this fee being charged to me after using my card?", "The ATM charged me an extra fee, Why?", "When I tried to pay in a store my card din't work", "I deposited money but my balance hasn't been updated yet.", "I bought an item and the exchange rate was wrong.", "Where can I find out where my funds came from?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "what is the fee for topping up by card?", "Can I use my Apple Watch to pay for gas?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to find an ATM around me?", "pos": "Can I use the card at any cash machine?", "neg": ["why am I being charged a fee for transferring money ?", "I'm not sure why the card payment didn't work.", "What kind of fees will I pay when I transfer?", "I need to find the top up verification code", "Explain how to verify my identity?", "Why has my payment been reversed?", "Can I use my apple watch to top-up?", "Which countries do you operate in", "Why do you require identification documents", "My contactless payments don't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where I can withdraw money?", "pos": "Can I use this card at any ATM?", "neg": ["Is there a fee for topping off a US card?", "My card activation is failing.", "I blocked my card by mistake, how do I unblock it?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "What if I need my salary in another currency?", "What do I need to do to get my salary through this?", "Do you know when the withdrawal will show?", "I topped up but the app declined it", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "I placed a cheque but the funds aren't there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find an ATM that accepts this card?", "pos": "Where is an ATM?", "neg": ["Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "How do I get unblocked?", "do i need to wait to get my card before getting a pin", "Why is my withdrawal wrong? I took out $100 but only received $20.", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I want to use my account before identity verification", "What areas are cards delivered to?", "There is a payment with my card which i definitely did not do.", "Where is my PIN?", "Please tell me why I am having problems transferring to a beneficiary."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I do a cash withdrawal?", "pos": "How do I know it is a Mastercard ATM?", "neg": ["My card is due to expire soon.", "where can I change my address?", "Can i have a virtual card?", "I'd like to open an account for my children. How can I do that?", "Can I get a refund?", "Can I directly deposit my salary to this account?", "Where do I order a virtual card?", "Why am I being charged a hidden fee?", "what currencies can I receive my salary in with this?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get money from my card?", "pos": "Tell me what ATMs use this card.", "neg": ["This stupid system is not letting me prove my identity.", "How do I get my card?", "Please help me change my PIN.", "Is it possible to have more than one disposable card?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "What is the charge for topping up a card?", "I was wondering why my payment hasn't gone through yet, its been a while.", "What would cause a transfer failure?", "Can I verify my identity?", "Hurry and refund me, I am waiting"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is a Mastercard ATM?", "pos": "Can you tell me the ATMs I can use with my card?", "neg": ["How can I get disposable virtual cards?", "Can I see where my money is being transferred from?", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "What should I do if I think someone stole my details and used my information to make some transactions?", "I didn't see any reason why my transfer was declined. What gives?", "Something's wrong my card won't work.", "I have a confusing payment appear on my statement and I don't recognise it!", "I wish to cancel a transfer", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATM machines allow this card?", "pos": "Can you tell me the ATMs I can use with my card?", "neg": ["How do I check to see why my card payment was declined?", "How do your exchange rates factor in?", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "Why isn't the transferred money there?", "which identity details are required", "Will I be charged for topping up?", "How much to exchange currencies?", "Do you accept credit cards from the US", "Can I give a second card for this account to my daughter?", "How can I cancel this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the closest ATM to me?", "pos": "Where are the Mastercard ATMs?", "neg": ["The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "I am still waiting for a the cash I deposited this morning", "My order hasn't shown up yet, what can I do?", "Can I use my card while on vacation overseas?", "What to do if my physical card is not working?", "I don't have my passcode to access the app.", "My app was on the phone and I was mugged.  What do I do?", "Why has my top up been returned?", "how much is the fee for topping by card", "I am inquiring about your auto top up feature."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me what ATMs use this card.", "pos": "How far is the closest ATM from me?", "neg": ["Why hasn't my top-up gone through?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "can I use it all over the world?", "I was charged multiple times at the same location at the same time", "I usually don't get charged for transfers, why was I this month?", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "How do I delete my account now", "where is my money from this morning", "I was not able to use the ATM to get cash", "How do I active this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is a ATM that accepts Mastercard?", "pos": "Where can I find Mastercard ATMs?", "neg": ["What is the cost of a transfer?", "Can you please inform me of the restrictions for the disposable cards.", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "When will I receive a transfer from europe?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "How old do you need to be to have an account?", "Is there a top-up limit that I have to stay under during a given period of time?", "Are there charges for using a bank card to top up", "When do I see my recent refund in my statement", "I made a deposit but it is not showing up in my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the ATMs I can use with my card?", "pos": "Where can I find an ATM?", "neg": ["Where can I use this card?", "What is the max I can top up?", "Can I use American express with apple pay? Why does it make my top up not work?", "Why did I only get $20 when I asked for $100?", "My payment shows that it is pending will I be charged more money?", "What would the age limit be?", "Will I get charged for topping up with an international card?", "Whats the minimum age to have an account", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "I put money into my account in the form of a cheque, but my balance did not change."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATM accepts Mastercard?", "pos": "Am I limited to what ATM I can use my card?", "neg": ["Do I have to change my PIN at a bank?", "I live in the EU - can I get a card?", "Is there a way I can get my card expedited?", "I wish to remove my account.", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "How do I change my card PIN?", "Your exchange rates are coming from where?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "I put cash in my account, but I don't see it.", "What do I have to do to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any ATM's near me that accept this card?", "pos": "I need to know where I can withdraw money.", "neg": ["I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Can I add money in intervals to my account?  I will be traveling.", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Why does my statement show various transaction times?", "Why wasn't my contactless accepted at the metro?", "Can you please tell me how long it takes for the transfer to be available.", "when will I get my refund?", "It says \"pending payment?\" Why is it saying this?", "Why has my withdrawal not posted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get money out of any machine?", "pos": "Can I use my card in another institutions ATM?", "neg": ["I need to cancel a transaction please!", "How do I activate my card so I can start using it?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "my card was refused, why?", "Why isn't my disposable virtual card working?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "Can I hold more than one currency?", "I asked for more cash than what was received", "I saw a payment come out of my account for a merchant I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use the card at any cash machine?", "pos": "Can I withdraw from any ATM?", "neg": ["I need to have an item refunded.", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "Is there a disposable virtual card option?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "How do I dispute a direct debit transaction?", "Is there anywhere  In the  Eu  this card can not be delivered in", "I know there's an auto-top option but I can not locate it when I look?", "can I choose delivery times to suite me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are the Mastercard ATMs?", "pos": "What's the closest place to withdraw money?", "neg": ["I need assistance with transferring funds to another account.", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "I got less cash at the ATM than I asked for. Why?", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "Can I Transfer from SWIFT?", "Can I change my pin at ATMs?  If so, what ones?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "I want to top up by cheque", "How long does it take to get money from Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I limited to what ATM I can use my card?", "pos": "Where should I withdraw money from?", "neg": ["Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "there is a debit i dont recognize", "What countries are you issuing cards for?", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "Is the PIN separately delivered?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "What is the minimum age required to open an account with your service?", "Help.  My card is broken.", "What is the appropriate age for my child to be able to open an account?", "How do I order a new card if my current one is about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many ATMs will take this card?", "pos": "\nAt which ATMs can I use this card?", "neg": ["I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "I have a direct debit on my records that is strange and I need help.", "How is my ATM deposit not available yet?", "I think the payment from my card was revereted", "Can I transfer my paycheck to the account?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "What is the charge for paying with my card?", "I want to cancel a purchase", "Is there a specific date i can have it delivered?", "What do I need to do to correct this failed transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to use a bank approved ATM to withdraw money?", "pos": "What locations can I get money from?", "neg": ["A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "There is a cash withdrawal on my statement that I did not make", "my payment was rejected", "Is there a charge for using transfers for top ups?", "My card hasn't came in the mail yet?", "Why am i being double charged for something?", "Why is there an extra fee on a transfer?", "What does it mean if my cash withdrawal does not show up properly?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "What fiat currencies are used for holdings?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card can be used at which ATMs?", "pos": "Which ATM's can I use to make a withdrawal?", "neg": ["How can I pay for top-ups?", "If my salary is in GBP, do I need to do something?", "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "I received a transfer in GBP how do I change it to a different currency?", "I'm confused as to why my transfer is still listed as pending on the website.", "I put my check in the bank, but I haven't gotten my cash yet?", "My phone was stolen, what should I do first?", "I just did a money transaction but its not showing they received it", "I think a card payment I made was cancelled, can you check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nWhere can I withdraw money from?", "pos": "Where can I find an ATM?", "neg": ["I am having trouble verifying my id.", "There is a cash withdrawal on my statement that I did not make", "I cannot remember my passcode.", "There's a card payment I didn't make", "I tried to top up my account and it didn't work", "Is there any way I could open an account for my daughter?", "In the app, where do I find my card PIN?", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "Please help me cancel a transaction.", "On my disposable card, is there a transaction limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need to know places i can withdraw money", "pos": "What ATM locations are near me?", "neg": ["I do not know what this cash withdrawal is", "Do you offer SWIFT transfers?", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "Could you tell me why my cash withdrawal was declined?", "How long will it take my card to get here?", "I have another card from the U.S. Will you be able to accept that one?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "Please provide currency exchange rates", "How many disposable  cards are available per account?", "I signed up, but don't have a PIN. Where can I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATMs accept Mastercard?", "pos": "What ATM locations are near me?", "neg": ["Is there a way to top up using my Apple Watch?", "How can disposable cards be used?", "I need to urgently transfer something from China. How long will it approximately take?", "I was unable to transfer money from my account.", "I have been waiting over a week. Is the card still coming?", "i bought the wrong size and would like a refund", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "Is there an allowance on cards?", "Why hasn't my top up gone through?", "Please provide details on how to top up my account using transfer option"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where should I withdraw money from?", "pos": "What ATMs can I use my card?", "neg": ["I have received my American express in apple play, looks like top up has an issue, please help?", "My card is almost going to expire.", "what are the reasons I have to proof my identity to you?", "How can I activate my new card? I didn't recieve any information with it about how to do so.", "I need an accurate exchange rate, when I make my withdrawals.", "How do I know which payments I make will have additional fees? Where can I find this information online?", "Why was I charged an additional fee when paying with card?", "My card is expiring so how fast can I get a new one and how much will it be?", "What happened to the money that I deposited?", "Is there an option to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs can I use my card?", "pos": "I need an ATM right now!", "neg": ["It didn't give me my cash", "Can I track the card that was just sent to me?", "My card isn't letting me purchase something and I wanted to know why.", "Why has my deposit in the ATM not cleared yet?", "How many countries do you work in?", "My account was charged a debit payment I don't recognize.", "How can I receive money from someone?", "I don't know what this Direct Debit payment is.", "Why would my card payment get reverted?", "Will I be sent a new card before mine expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do all ATMs accept this card?", "pos": "I need to know where I can withdraw money.", "neg": ["i havent got my card", "Can you tell me the cost of a transfer?", "I cannot see a refund in my account", "How do i authenticate a top-up card?", "ATM apparently not working?  Couldn't access funds in my account?", "When I look at my statement there is an extra fee, that is for what?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Do I need to order a new card before it expires?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "I want to add money to my international card, so are there any fees charged to do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cash stations take this card?", "pos": "Please provide me a list of ATMs that accept my card.", "neg": ["I may need to exchange my USD for GBP, can your app do that?", "I couldn't transfer money to a beneficiery", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "Is top-up possible with Apple Pay?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "What has to be done to verify my identity?", "Why is the transfer showing pending?", "Do I need to order a new card before it expires?", "I think someone stole money from my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there specific ATM's that I can draw money from?", "pos": "Are there only certain ATM machines where I can use this card?", "neg": ["What transfer methods do you accept?", "How do I change my details?", "Is there a way yo change my PIN?", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "How do I dispute a direct debit on my account?", "I did not charge my account for that transaction.  That's an error.", "Am I going to be charged for receiving  money?", "Can you please explain how bank transfers work?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "top up for my american express card is not working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I withdraw money from?", "pos": "I need an ATM right now!", "neg": ["Why did a transaction I made charge me $1?", "I noticed that there's a payment on my card that's pending.", "My phone was left behind.  Can I still use my card?", "Why was my cash withdrawal cancelled at the ATM?", "I got married and need to change my name.", "How long will it take to transfer something to China urgently?", "Need a new card, mine is expiring.", "There is a cash withdrawal on my statement that I don't recognize", "Help! I need to cancel a transaction.", "My card is not able to be activated how do I get it to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can use this card at which ATMs?", "pos": "Which ATMs accept this circuit board ?", "neg": ["I want to see what this fee is on my card payment.", "I just initiated a transfer but I'd like to cancel it.", "Where can I modify my details?", "How can I replace an expired card?", "How can I deposit money to my account?", "What is the extra €1 on my statement for?", "This transfer incurred a fee that I don't think is right.", "Will my card be here soon?", "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "My card couldn't pay in a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "ATMs, which ones will accept this card?", "pos": "What ATM locations are near me?", "neg": ["I checked my statement and saw a charge of one pound, where is this charge coming from?", "I believe that my card has been stolen!", "I have have multiple charges for one transaction.", "Is there a fee for transferring money", "Why is there a charge when I took out money?", "My cash withdrawal says pending, why?", "I attemped a transfer and it didn't go through.", "Why is top up not working for my apple pay app", "I could not access my money at the ATM", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know it is a Mastercard ATM?", "pos": "Where are the ATMs that I can use Mastercard?", "neg": ["I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "Help me order my card.", "Please help me!  My physical card isn't working right.", "I want to reverse a transaction I did this morning", "What do I have to do to change my pin?", "I took out some cash from the ATM but it is still showing the transaction is pending.", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "Can I have my card activated?", "My transfer was declined. Why did this happen?", "Why do you need so much id info from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will any ATM's decline my card?", "pos": "What ATMs can I use this card at?", "neg": ["Is there extra fees for making a withdraw in a different country at a cash machine.", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "I need my card to be activated right now.", "I want to transfer money into my account, what do I do?", "How do I reset my passcode?", "I need you to delete my account right now.", "My card activation attempt failed.", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "I would like to get your card in EU. Is that possible?", "Are all fiat currencies supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the closest ATM?", "pos": "What kind of ATMs would this card be accepted at?", "neg": ["What is taking so long with my refund?", "Why hasn't my son received the transfer I sent to him earlier?", "I put some money in my account the other day but now its gone? Why is this?", "I need another card", "How can I change my password?", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "can i verify my identity i the app", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "Can you explain why I was charged extra when I used the card?", "How do I shut down my account and get out of this company?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a different bank ATM than my own?", "pos": "how do I know where I can get money withdrawn?", "neg": ["My PIN was entered wrong and now I am blocked.  Please unblock.", "Why would a merchant revert my payment?", "my card was refused, why?", "How can I change my PIN even though I'm out of the country in Austria at the moment?", "How many times can I auto top-up?", "What factors determine your exchange rate?", "I haven't received my card yet, how long does it normally take?", "I shouldn't be charged any fee for transferring .", "Are there any discounts in exchanging currencies frequently?", "Do you offer any discounts for someone who exchanges currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATM locations are near me?", "pos": "Can I use my card at an ATM?", "neg": ["I lost my passcode.", "What do I do when a charge has been made that I did not make?", "The exchange rate applied is wrong for my international purchase.", "How can I activate my new card?", "I need to reverse a transaction", "Will there be any fees for top ups?", "Can i add a new currency to my account?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "The app is telling me that I am not me.", "Does it cost anything to do currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is an ATM?", "pos": "What locations can I get money from?", "neg": ["Why am i being charged for withdrawing cash funds?", "I was supposed to receive my new card by now, but it hasn't came in.", "Help! I need to cancel a transaction.", "How can I go about getting a disposable virtual card?", "Why is there an extra charge on my statement.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "I don't recognise a Direct Debit payment", "Why can I not make a transfer?", "If I have a physical card can I link it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are the ATMs that I can use Mastercard?", "pos": "Will this card work at any ATM?", "neg": ["I have a transfer from the US, How long is the wait?", "Why would my transfer result in a decline message?", "I think that somebody is utilizing my card without my authorization!", "Why am I not able to withdraw cash from this ATM?", "What do you do to transfer money to my account?", "Can I setup top ups in advance?", "What are then rules on beneficiaries?", "How will I know when I get my refund?", "If I'm getting my identity verified, what all do I need?", "How can I change to my married name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATMs take the card?", "pos": "Which ATM's can I use to make a withdrawal?", "neg": ["The top-up I ordered didn't process.", "How is my ATM deposit not available yet?", "I withdrew cash but it still shows as pending?", "Where are you getting your exchange rates from?", "Mastercard is preferred to me.", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "Can I use my card in Austria?", "Why is my cash request and the amount I received different?", "Whats the max I can top up", "Help, I need to top up my account. Where do I send a check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATM's can I use to make a withdrawal?", "pos": "What ATMs accept my card?", "neg": ["Explain why a card payment would be cancelled?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "Is there a way to link the card i just got?", "Can I choose what card I can use", "I need to do a card activation.", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "I couldn't make a transfer because it was declined", "I need to report a stolen card", "How do I add my new card to the app?", "In which stores can I shop with this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card at an ATM?", "pos": "Are there only certain ATM machines where I can use this card?", "neg": ["How old do you need to be to have an account?", "Will this card work all over the world?", "My card hasn't arrived yet. What do I do?", "How do I make my transfer go through", "Why does it matter that I prove my identity?", "Where can i find my top-up verification code?", "Where is my top-up verification code?", "How can I set up Google Pay on my device?", "A wrong amount of cash we sent to me.", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the closest ATM to me within 2 miles?", "pos": "Is there a Mastercard ATM nearby?", "neg": ["What's the top-up limit?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "A direct debit payment that I didn't authorise shows up in my app.", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "I'm not sure where this charge came from.", "Is there a topping up limit?", "I am still waiting for a money transfer to process.", "When will the check I deposited post to my account?", "You shorted me money when I tried to make a withdrawal.", "I can't recall my password."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the closest place to withdraw money?", "pos": "I need to know where I can withdraw money.", "neg": ["What does it mean if it says my card payment has been cancelled?", "Why is it saying my card payment is declined when I made it?", "Please delete my account immediately.", "Why was I charged an additional $1?", "How do I replace a stolen card?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "What do I do if the ATM swallowed my card?", "How do I discontinue my account?", "Why is my top-up showing as reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need an ATM right now!", "pos": "Where can I find an ATM?", "neg": ["What does it mean when a cash withdrawal is pending?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "I couldn't make a transfer", "My top up is still pending", "My statement contained a one pound extra fee", "how much will I be charged for making a transfer?", "Why isn't my balance updating after depositing cheques and cash.", "I am not happy with your company. Please delete my account asap.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "I can't find the money I just added to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find an ATM?", "pos": "I need to know where I can withdraw money.", "neg": ["i haven't received my order and want a refund", "How to order my card?", "Please can i get a disposable virtual card as well?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "Can friends I have top-up my account?", "For the identity check, what kind of documents do I need to have?", "My card payment was reverted", "Is there a transaction limit on a disposable card?", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "What's wrong with my ID? I can't verify it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs can I use this card?", "pos": "What ATMs accept my card?", "neg": ["What are the restrictions on the virtual cards?", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "What is this fee for card payment?", "I think there's been an unauthorized cash withdrawal from my account.", "There is a duplicate charge on my account.", "Why was my top-up rejected?", "May I change my PIN?", "I have a new card and need to activate it", "Which flat currencies do you support for holding and exchange?", "I have transferred some money but the balance hasn't changed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How far is the closest ATM from me?", "pos": "I need to know where I can withdraw money.", "neg": ["I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "I just moved. How do I give you my new address?", "Is my card actually working? It's the first time I tried using it", "Why can't a beneficiary receive a money transfer from me?", "Can I change my PIN on holiday?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "Why was I not able to complete my transfer?", "I paid with card and was charged a fee that shouldn't be there!", "I tried using my card, but it doesn't work.", "I have two of the same charges on my account!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nAt which ATMs can I use this card?", "pos": "Where can I find Mastercard ATMs?", "neg": ["I made a deposit and the balance hasn't been updated.", "I want to delete my account.", "I need to get hold of a physical card?", "What top up charges are there for US cards?", "I made a card payment but it didn't work. Why not?", "How long will it take for my cash withdrawal to stop pending", "i am under 18 and i am trying to verify my id. why wont it work?", "How can I get a Visa and Mastercard?", "Do you allow currency exchanges?", "I have been charged twice for the same thing!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the nearest Mastercard ATM?", "pos": "What kind of ATMs would this card be accepted at?", "neg": ["What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "I didn't want to make a transaction, I want to revert it", "Seems like my top up has been cancelled", "Do I need to do something to get a new card once it expires?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "I am wondering about a transfer from a different country that doesn't show up yet?", "My beneficiary didn't receive my transfer", "Are you aware of any charges for receiving money?", "How much is the exchange fee?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs can I use my card at?", "pos": "Where can I find Mastercard ATMs?", "neg": ["Please help.  The card won't work.", "Are your cards available in the EU?", "I asked for cash but I did not receive all the funds", "My refund isn't showing up", "Can I receive payments in another currency?", "Why was I charged for a cash withdrawal at the ATM?", "Who can have access to top up my account?", "Help, I need to top up my account. Where do I send a check?", "can i deposit a check here?", "I am travelling and I was wondering what your exchange rates are"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATMs am I allowed to get money from?", "pos": "I need to know where I can withdraw money.", "neg": ["How can I put more money into my account?", "Top up not available in my wallet.", "When will the transaction go through?", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "Is identity verification required for me to use my account?", "Why do some of my payments have fees?  I don't understand.", "Why is it failing to top-up?", "Can my account be topped-up by friends of mine.", "Why is my card payment still listed as pending?", "What is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATMs accept this circuit board ?", "pos": "Please provide me a list of ATMs that accept my card.", "neg": ["How can I change USD to GBP?", "Can you please explain to me why there is an extra €1 fee in my statement?", "why is there a fee for the transfer I made?", "How long does it take to prove my identity?", "I have a payment that hasn't went through yet.", "Where did my top-up go? I can't find it in my wallet", "Seems like my card payment has been cancelled", "Can I track my card while it is in the process of delivery?", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card in another institutions ATM?", "pos": "What ATMs can I use this card at?", "neg": ["Top-up is not working", "Where can I verify my identity?", "Which countries are you available in?", "Can you tell me why my credit card was declined while trying to top-up?", "Is there a money transfer fee?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Am I charged for receiving money?", "If I want to can I set up a new PIN?", "What steps do I need to take to exchange currencies?", "Why do we need to verify a top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help from someone in your department with finding my nearest ATM.", "pos": "Is there a Mastercard ATM nearby?", "neg": ["How do I know where I can use my card?", "Please help me regarding a direct debit in the app that I don't recognize.", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "On a card payment, why is there a fee?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "What ATMs will allow me to change my PIN?", "I want a card, but I'm not in the UK- can I get one still?", "How can I change currency type?", "How do I dispute a direct debit transaction?", "I need my card to be delivered fast"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I withdraw from any ATM?", "pos": "Where are the ATMs that accept this card?", "neg": ["Why am I being asked to verify my identity?", "Can you activate my card pls", "I found my card that I thought I had lost, I need to reactive it, please help.", "The exchange rate was messed up from the ATM", "Why doesn't my card work for any transactions?", "How is the current exchange rate?", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "I would like a Visa card.", "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "if i found a lost card can i put it back in app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me what ATMs take this card.", "pos": "Please provide me a list of ATMs that accept my card.", "neg": ["I do not know where the transaction is.", "Where is the refund on my statement?", "Do you take both Visa and Mastercard?", "The ATM machine ate my card.", "Why hasn't my transaction arrived?", "Are there any charges for using a bank card to top up", "I sent a check into the system but still haven't received the cash yet", "I need to add my new address now that I've moved.", "How to a go about ordering a disposable virtual card?", "What happens if a merchant doesn't accept  you payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there only certain ATM machines where I can use this card?", "pos": "Where can I find Mastercard ATMs?", "neg": ["How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "It declined my transfer.", "I would like to know why so much identity information is required?", "I have an unusual payment in my statement", "How to order my card?", "Can I make an account for my daughter?", "Is there a top-up limit that I have to stay under during a given period of time?", "I don't recognize this payment at all!  Help!", "My actual card isn't functioning.", "Is there a charge for SEPA transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I know where I can get money withdrawn?", "pos": "I need to know where I can withdraw money.", "neg": ["I got an unexpected charge on my transfers. How can I correct this?", "I found the exchange rate for my cash withdrawal is wrong", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "what is the limit for top-ups?", "I put some cash into my account but it's not displaying that on my balance.", "Do you have charges now when you pay with a card?", "Did you deactivate my card it's not working anymore", "My friend wants to send me money, can she?", "I am not in the UK can i get a card?", "How old does my daughter need to be to have her own account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs can I use this card at?", "pos": "What ATMs accept my card?", "neg": ["how much do you charge to top up US cards?", "Can I see my available money?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "My refund is not here yet", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "How long will it take to have my card mailed to me?", "Are you going to charge me to collect the money?", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "Does a US transfer take long", "Do you accept cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a Mastercard ATM nearby?", "pos": "Where are the ATMs that accept this card?", "neg": ["I got less cash than what I specified at the ATM.", "The activation process for my card isn't working.", "Can you please tell me how long it takes for the transfer to be available.", "Am I able to top up with this cheque I received?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "Your company is lame. Shut down all my account services right now.", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "How old do you have to be?", "Where are you getting your exchange rates from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are the ATMs that accept this card?", "pos": "What ATMs accept my card?", "neg": ["How long does transfers take?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "What is the top-up limit?", "I will be traveling.  Can I add money automatically?", "Do I have to pay more for exchanges?", "the bank transfer was declined", "Reasons for top up cancellation.", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "Why was I charged twice for my item!", "The exchange rate for case abroad is applied wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs accept my card?", "pos": "I need to know where I can withdraw money.", "neg": ["I made a payment that's pending. Will it go through?", "i withdrew cash and dont see it reflected on the balance", "Where do I order a disposable virtual card?", "Someone used my card without my permission.", "What is the charge to make a transfer", "I an not sure but it looks as if a card payment I made was cancelled.", "I would like to change my name after marriage.", "I need to transfer money into my account, and I don't know how to do that.", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "Is there a reason my cash withdrawal was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will this card work at any ATM?", "pos": "Where can I find Mastercard ATMs?", "neg": ["I think I was wrongly charged in a recent transaction when I used my card.", "Why does my identity need to be verified?", "There's a duplicate charge on my account?", "What countries do your services support?", "Should I order a new card before I freeze my original one?", "I received the wrong amount of cash back", "What is the fee to top-up my account", "I'd like to know where my funds come from.", "I want to add money automatically when I travel.", "How do I cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this card at any ATM?", "pos": "I need to know where I can withdraw money.", "neg": ["There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "What are the top up fees for using an European bank card?", "I was unable to transfer money to a beneficiary.", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "Why didn't my transfer work?", "My PIN is not working, can you help?", "My ATM card isn't working for a withdrawl", "I am yet to receive my pin.", "I was wondering why my payment hasn't gone through yet, its been a while.", "I tried to top off using the card, but the money just disappeared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please provide me a list of ATMs that accept my card.", "pos": "Where can I find Mastercard ATMs?", "neg": ["I want a mastercard", "I am looking for my top-up verification code and cannot find it.", "Can I order another card?", "what do i need to have with me to activate card", "Why can't I transfer money to a beneficiery?", "I have transactions that I don't recognize - I think someone is using my card.", "How do you determine your exchange rates?", "found card, how to put it back in app", "Am I allowed to get an account for my daughter?", "Everything was stolen from me.  I can't use the app.  Please advise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find Mastercard ATMs?", "pos": "I need to know where I can withdraw money.", "neg": ["Will there be any fees for top ups?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "I did not receive the correct amount of cash.", "I made a mistake when making my last transfer, please cancel before it goes thru.", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "Not living in same place, need to change details", "The exchange rate for foreign ATM currency is wrong.", "Please help me with the activation of the new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know where I can withdraw money.", "pos": "What kind of ATMs would this card be accepted at?", "neg": ["What is necessary for the identity verification?", "Can I withdraw money from another bank and transfer it into my empty account?", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "Why doesn't my passcode work?", "Why isn't my refund showing up in my statement?", "Does this app have the same exchange rate as third parties?", "i havent got my card", "I topped up my card but the app rejected it.", "One of my payments was doubled", "How can I find out where the funds are flow?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of ATMs would this card be accepted at?", "pos": "What locations can I get money from?", "neg": ["I am not sure but someone else might be using my card", "I used my pin too many times.", "How many transactions can be made with a disposable card?", "I would like to better understand why my pass-code is not working.", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Is there a disposable virtual card?", "Help, my phone was stolen, please advise!", "How are exchange rates determined?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "Why can I not transfer money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are automatic debits on my account that I did not make.", "pos": "I do not recognize a direct debit payment that I see on my app", "neg": ["My payment has been cancelled", "Please tell me how to verify my top up card.", "Has my card been lost in delivery?", "I was overcharged an additional pound.", "Why did I get less cash than what I asked in the ATM?", "How can I delete my account?", "I am unsuccessfully trying to make a transfer can you help?", "The exchange rate for my withdrawal was wrong.", "I got a declining message during a transfer? please tell me why", "I took out some cash from the ATM but it is still showing the transaction is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I dispute a direct debit transaction?", "pos": "I see an unfamiliar Direct Debit payment.", "neg": ["How can I top up with Google play?", "Could you explain your rules for ATM fees?", "You did not give me the correct exchange rate for an item that I bought.", "If I add money with an international card, are there any fees?", "can I top up an apple pay?", "how to recover my passcode", "How many times can I enter a wrong PIN before it is blocked?", "Help!  The app says I took out cash but I didn't!", "How do I use cash to top up my account?", "I already paid to top-up but the funds aren't available yet, where are they?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a Direct Debit that looks suspicious.", "pos": "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "neg": ["Can I apply for one of your cards if I live in the EU?", "How much does top up fees cost?", "Can I use your services without access to the app?", "Will I get charged fees when I add money with an international card?", "I think when I withdrew money when out of country the exchange rate was wrong.", "May I change my PIN?", "Can friends I have top-up my account?", "I need to update my demographics.", "My credit card for was not approved for a top-up transaction.  What happened?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "pos": "Someone else made a Direct Debit transaction on my account", "neg": ["Where is my virtual card?", "I'd prefer to use my American Express when putting funds into my account.", "why was a extra fee added to my account for transfer ?", "How long will it take for my transfer to arrive?", "I anticipate getting a Visa card", "How long will it be  before the person I sent money to is able to see it?", "What type of card can I get?", "How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "My transfer did not work, what was the reason?", "The app reverted my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to dispute a payment I didnt make", "pos": "There was a direct debit from my account and I didn't authorise it", "neg": ["I need to set up an account for my daughter, how would I do that?", "Is my credit card supported for top-ups?", "If my card payment isn't working what do I do?", "How can you assist on verifying my identity?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Why is there an extra charge of 1 dollar on my statement?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "My card hasn't shown up yet.", "Can turn my money into another currency?", "Can you tell me what I need to do to have my pin changed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't recognise this Direct Debit payment.", "pos": "what is this charge i didnt do it what can i do", "neg": ["Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "Is there a way to order a virtual card on the website?", "my cash withdrawal has not come out of my account yet.", "How many payments can I make using a virtual card?", "Can I quickly send a transfer from China?  How long will it take?", "Can I use app to unblock my card?", "Why can't I use my card?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "Why did my payment not go through why did it cancel?", "I want to add money automatically when I travel."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is this charge i didnt do it what can i do", "pos": "I see a direct debit transaction in the app that is not mine", "neg": ["Where can I located the auto-top up option?", "What kind of fiat currencies are supported for holding and exchange?", "My top up didn't go through", "I'm interested in getting a card. How does one go about doing that?", "What fees to you have for top ups?", "I am unable to activate my card, it won't let me.", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "Do you have a tracking number for the card I was sent?", "My card did not work at store.", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a potentially fraudulent direct debit on my account.", "pos": "I am seeing in the App a diret debit that its not mine", "neg": ["I need a new card before it expires.", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "When I tried to access my cash, I wasn't allowed!", "Has my top-up been cancelled?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "What currencies does google pay top up accept?", "i received my American Express in Apple pay, why is top up not working?", "A payment shows up on the app that I never made.", "What is the Top up rate charge for using a card in the US?", "Where is a Mastercard ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A direct debit appears in the app but I didn't authorize it.", "pos": "I didn't initiate a direct debit that I see on my account", "neg": ["Is there a limit to how much I can top-up?", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "Why isn't the recipient seeing the transaction? I just sent the money.", "I was told I would be getting a refund but I have yet to see it", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "I tried the wrong PIN too many times.", "Is there a limit on how many times I can use a disposable card?", "I'd like to have extra cards. Will I have to pay for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A false direct debit payment is showing in my app", "pos": "I see a direct debit that isn't mine? How can I get my money back?", "neg": ["Why did they charge me an extra $1?", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "My card is no longer lost. How do I enter it back into the app?", "I am seeing unathorized transactions in the app, on my account.", "I want my purchases cancelled.", "Can cards be dispatched on a specific date?", "My top up is not showing up in my wallet!", "I wasn't charged the correct exchange rate for an item I purchased.", "Why is the exchange rate on my card wrong?", "What are the steps to change my PIN to something else?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize the direct debit payment from the app.", "pos": "There is a direct debit set up that was not authorized by me.", "neg": ["I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Why is there a $1 charge on my statement?", "What should I do if my card is stolen?", "Will I be able to top up by cheque?", "Is there a reason my transfer failed?", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "What do I do if a transaction shows up twice?", "At what age can a person open an account?", "I found a transfer fee - is that correct?", "Can you tell me how do I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is this charge on my card?", "pos": "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "neg": ["Can I use your services without access to the app?", "I was charged a fee when buying stuff with my card.", "Where do I top up?", "I prefer Visa, can I get that instead?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "What fee will be charged for exchanges?", "My currency rate is inaccurate.", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "Where did my money go? I'm not able to withdraw it from my ATM.", "How do I check to see why my card payment was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i get a refund for a direct debit payment i didn't make", "pos": "In the app I see a direct debit that I don't recognize.", "neg": ["I would like a second card.", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "Where can I check to see where the money in my account came from?", "Why has my card been declined?", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "Can I make transfers before my identity verification?", "Could you explain why my card payment did not work?", "You sent me a card and now I want to link it.", "A transaction I did to my friend hasn't arrived yet, why?", "Why have I received a rebate for my payment after a week?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit set up that was not authorized by me.", "pos": "Please help me regarding a direct debit in the app that I don't recognize.", "neg": ["What should I do if I don't know my password?", "Can I top up using my apple watch?", "how to get new card?", "Help! I've forgot my app passcode!", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "What is the highest amount I can top-up?", "I can't seem to use my card. Can you help?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "Will you charge me more if I use a European bank card for a top up?", "I believe that the rate of exchange for my cash withdrawl is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "pos": "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "neg": ["What is the extra fee I was charged when using an ATM?", "Seems like my top-up has been cancelled", "I paid with card and was charged a fee that shouldn't be there!", "I am unable to activate my card, it won't let me.", "Would I have to pay anything if I need an additional card?", "I cannot find my phone, what should I do?", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Why am I charged to get money from the ATM?", "What can I do if my card still hasn't arrived after 2 weeks?", "Can I get my friends to add money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "pos": "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "neg": ["How can I cancel my transfer?", "I didnt get the correct exchange rate for getting cash", "My cash withdrawal was declined.  Why?", "I think when I withdrew money when out of country the exchange rate was wrong.", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "atm ate my card", "I withdrew cash but it still shows as pending?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "Where can I find information about where my money came from?", "Can I get an update on my replacement card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know where this debit transaction on my statement came from.", "pos": "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "neg": ["Why didn't I get the amount I requested at the ATM?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "At what age can a person open an account?", "I do not recognise this card payment.", "I contacted the seller and he won't respond.  Please just refund me my  money.", "Do I have to pick a creditcard brand?", "Why do you need verification for my identity?", "Can I tell if my top off didn't work?  It doesn't seem to have.", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "Why can't I use my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a debit paymet that I don't recognize.", "pos": "I see an unfamiliar Direct Debit payment.", "neg": ["How long will it take to deliver to the US?", "How long will it take for my top up to work? It's still pending", "I've already sent the money out and still have not received money in my account.", "My foreign currency exchange has been applied incorrectly.", "My identity can't be verified for some reason", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "How long should it take for a transfer to go through? I have been waiting a while.", "Can you tell me where to go to get a disposable virtual card?", "My PIN can't access my card, can you help?.", "How do I transfer money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit fee in the App that I didn't do.", "pos": "The app shows Direct Debit payments that I didn't make", "neg": ["Can I use a Visa or Mastercard?", "Why was there a fee when I pulled cash?", "It seems like my card payment didn't work.", "The amount of cash I received was not the full amount", "How do I get my money back for a duplicated charge?", "How can I check for an unsupported merchant for my transfer request?", "Where does the exchange rate stand right now?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "My top-up never worked", "My card has an expiration date, will you send a new one automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "pos": "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "neg": ["What currency can I use to add money?", "My phone was stolen yesterday, can you help me with this?", "I made a transfer but my balance hasn't been updated", "What does it mean when a cash withdrawal is pending?", "How do I use American express to top up my account?", "The app reverted my top up", "Is it on purpose that my payment has been returned to my account?", "My Google pay top up isn't working. Help.", "My new card hasn't came in.", "What should I do to top up using my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a transaction on my debit card.", "pos": "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "neg": ["Can my job deposit my wages directly into the account.", "My transfer was wrong, are you able to stop it before it goes through please?", "Why did I only receive a partial amount of what I tried to withdraw?", "How do I find out where my funds came from?", "Where can I find the verification code for the top up card?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "i entered my pin in wrong and got it frozen. how many tries do i have", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "The wrong exchange rate was used for my cash withdrawal", "I can't withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a direct debit fee in the App when I didn't do it?", "pos": "I am seeing in the App a diret debit that its not mine", "neg": ["I would like to request a card.", "My account isn't showing the refund", "if i found a lost card can i put it back in app", "What can you use the disposable cards for?", "Can I transfer money using a different currency?", "Would I have to pay anything if I need an additional card?", "Transfer could not be completed due to being declined.", "I need to make a transfer from Europe, how many days does this take?", "The app does not believe that I am myself", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "pos": "Who do I contact if there is a direct debit that I did not create.", "neg": ["My phone was stolen, what should I do first?", "Someone made a mistake on my money transfer because I was charged extra fees.", "Is there a limit to how much I can top up?", "I'm trying to verify my top up card, how do I do that?", "When I look at my statement there is an extra fee, that is for what?", "My card was stolen. What do I need to do?", "Help me to set up contactless payments.", "How do I go about unlocking a pin?", "Is there anyway to bypass identity verification?", "How long do I wait for a transfer from the United States?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if there is an electronic debit that is not correct?", "pos": "There is a direct debit payment I don't recognize.", "neg": ["What currencies can be used for top up?", "What do I do if I already had a card with you guys?", "I have just read my statement and there is a payment I don't recognise.", "How can I receive money?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "I need to know this, where do my funds come from?", "need to know if there is a maximum i can top up", "My credit card for was not approved for a top-up transaction.  What happened?", "Yesterday I had my phone stolen.  Please advise what I should do.", "how much is it to exchange currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who do I contact if there is a direct debit that I did not create.", "pos": "I found a direct debit I would like to dispute", "neg": ["A payment I made is for a wrong amount can you help me correct the mistake.", "Is there any way to know how the transaction got on my account?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "Why is my PIN blocked?", "The atm wouldn't give out cash", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?", "Where can i find my top-up verification code?", "Can I activate my card?", "Why is my cash request and the amount I received different?", "My card is stolen.  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's an unauthorized direct debit in my app.", "pos": "I see a charge for a direct debit that was not me.", "neg": ["I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "Am I charged if I make a top-up?", "What is the exchange looking like?", "Please tell me why the same transaction is showing up on my account more than once.", "Help me.  The passcode doesn't work.", "I have trouble proving my identity.", "Do I need any kind of proof for the identity check?", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "What are your exchange rates calculated from?", "My card is about to expire.  How do I order another?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "pos": "I didn't make the direct debit payment on my account.", "neg": ["Why is there a fee for doing a transfer?", "Where did my deposit for my source of funds come from?", "How long before a bank transfer shows up in the account?", "I got double charged from something, what can I do?", "What can i pay with out  fees", "Why wasn't my card payment accepted?", "Can I possibly change my currency to another?", "Do you have a limit for someone's age?", "Help me access the card I already got so I can information from it.", "What went wrong with my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't make the direct debit payment on my account.", "pos": "This debit is not my transcation. How do I get my money out back?", "neg": ["Can this convert money?", "Why isn't my google top-up pay working?", "Can currencies be exchanged on this app?", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "Waiting for the cash I deposited this morning still", "How many physical cards am I allowed to have?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "How do I know when my new card is going to arrive?", "How do I authenticate my top-up?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit charge that I don't recognize, what can I do?", "pos": "There is a direct debit charge on my account that I don't recognize.", "neg": ["Do you ship your cards anywhere?", "Why is my PIN blocked?", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "I deposited a cheque, but the balance hasn't changed yet.", "Can I use a different bank ATM than my own?", "I need my card soon.", "I can't find the auto-top up option.", "Where did my deposit for my source of funds come from?", "I want to reverse a transaction I did this morning", "How do I order a new card? The current one is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app shows a direct debit that isn't mine.", "pos": "I want a refund on a direct debit.", "neg": ["The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "My new card isn't in my app, how do I get it in there?", "The virtual card won't work.", "Will I get extra charges?", "Please let me know what currency I can use to top up my account?", "A payment in my account was made by someone I don't know", "Hoe do i use my credit card to transfer money?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "Where is my pin? I don't have it yet", "Disaster, I've totally forgotten my passcode, can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app shows Direct Debit payments that I didn't make", "pos": "I found a charge on my debit that I did not make.", "neg": ["\nWhich cash machines will allow me to change my PIN?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "Why was my account assessed a fee?", "how many transactions can go on a disposable card?", "Do you have info about the card on delivery?", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Do you have a return policy?", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "I made a deposit but it is not showing up in my balance.", "can I have multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't set up a direct debit payment on my account.", "pos": "I didn't initiate a direct debit that I see on my account", "neg": ["I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "I should not have been charged a fee for my transfer.", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "Why hasn't my top-up gone through?", "Can I re-link a lost card with the app?", "Does this app exchange currencies?", "I need a second card, can I have more than one?", "Can I receive a refund for an item I purchased?", "I do not recongize a payment in my account.", "I need to cancel a purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "pos": "I need assistance addressing a direct debit that I did not do myself.", "neg": ["My payment did not go through because the app reverted it", "An ATM swallowed my credit card!", "How do I verify my source of funds?", "Why did they charge me an extra $1?", "Can I receive money in a different countries money?", "Tell me how to top up my account using bank transfer.", "How long do I wait for a transfer from the United States?", "I'm sure I have enough money so why didn't the store accept my card?", "Should my cash withdrawal still be pending?", "What do you require for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit transaction in my app that I didn't make.", "pos": "A direct debit payment that I didn't authorise shows up in my app.", "neg": ["Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "Tell me why my transfer is pending.", "Why did I get a fee for getting cash?", "Can I use my American Express card to add money into my account?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "Can I add a card back to the app?", "Why do you have an identity check?", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "Is there a reason there's an extra fee on my statement?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a direct debit transaction I have don't think should be there.", "pos": "Help!  In the app there is a direct debit that I don't remember.", "neg": ["Can I use as many top-ups as I want?", "I'm not happy, I want to close my account.", "Can you tell me what i steps i should take since my card was stolen?", "I am upset with your service.  Please delete my account.", "is there a way to do top up with apple pay", "Why is my cash withdrawal pending?", "why did my account decline a incoming transfer", "Can my salary be received and transferred to my current currency in my country?", "I took out money from the ATM and it's still showing as pending?", "I forgot my PIN and now it is blocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unfamiliar direct debit in my statement.", "pos": "What do I do if there is a direct debit on my account that shouldn't be there?", "neg": ["ATM only gave me $20 instead of $100", "I see a duplicate payment.", "What is your age limit?", "How do you determine exchange rates?", "How do you determine your exchange rates?", "Which cards do you support for top up?", "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "Why is there a payment I didn't do in my app?", "Are there any hidden extra fees for currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what this Direct Debit payment on my account is for.", "pos": "I see a direct debit transaction in the app that is not mine", "neg": ["My top-up is still pending", "Okay, I found my card, can I put it back in the app?", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "Why has my transfer been declined?", "My cash transaction isn't showing on my account", "Has my top-up been cancelled?", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "Why would there be an extra charge on my app?", "Help Me!  I lost my card.  What should I do?", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not make a direct debit payment as listed on my app", "pos": "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "neg": ["I requested a refund but can't see it.", "I was charged and shouldn't have been charged when using my card!", "I just got my new card.  How can I activate it?", "how to get card pin?", "if i found a lost card can i put it back in app", "Do I get to have one of those virtual cards I've heard about?", "I made a check and cash deposit that wasn't credited to my account.", "Can I get a card in the US?", "how much do I have to pay for exchange of currency?", "I made a transfer and was charged an extra fee!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the matter?", "pos": "I see a direct debit transaction in my history that I did not set up.", "neg": ["I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "Can I request a card?", "The exchange rate was incorrect for an item I bought.", "Let me know what the steps for the identity checks are", "Would you please unblock my pin? I don't know why, but it's blocked.", "What are the guidelines for the disposable cards?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "What should I do if my passcode won't work?", "A transaction posted twice to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit transaction in my history that I did not set up.", "pos": "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "neg": ["I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "Could google pay and top up be together?", "I answered so many questions about my identity. Why do you need this info?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "My top-up was just cancelled.", "Does it cost to add money to my card?", "This card payment isn't is recognition.", "I have an incorrect charge and would like a refund.", "I have to verify my identity. What do I need to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account was charged a debit payment I don't recognize.", "pos": "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "neg": ["what is the most money i can top up?", "I don't see a refund in my account.", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "I am worried that too much time has gone by for a transfer to be completed.", "How do I know where my funds come from?", "The transfer to my account was not allowed.", "I was refunded the money for something I bought already.", "There is a card payment I'm not familiar with.", "How do I obtain a second card?", "What cards and currencies can I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a direct debit to my account? I didn't do that.", "pos": "what is the word?", "neg": ["I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "I need to find the top up verification code", "Do you accept SWIFT transfers?", "I sent some money and the account hasn't recived the transfer I made.", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "Is there a reason that my top-up is still pending?", "What is the reason for the extra fee on my statement?", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "What fiat currencies are supported?", "When I was abroad the exchange rate for me was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit transaction in the app that is not mine", "pos": "Please help my find out why there is an odd direct debit in my records.", "neg": ["Am I supposed to verify my identity?", "What is preventing me from adding a specific beneficiary?", "I have kids and I'm curious at what age could they start to use your service.", "Would I be able to open an account for my daughter?", "Why have I been charged a fee for transferring money?", "What should I do after I've moved and need to update my personal details?", "Why did the ATM eat my card?", "are you sending me my card?", "Currency exchanges have any extra fees?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "pos": "I need assistance addressing a direct debit that I did not do myself.", "neg": ["Should my cash withdrawal still be pending?", "What if I don't want to disclose all of my identity details?", "I didn't get a PIN yet. What gives?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "Why do I have a transaction showing multiple times?", "It's requiring me to verify my identity?", "Why would a cash withdrawal still be pending?", "I made a transfer but my balance hasn't been updated", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "I would like to change my personal details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "People are using my debit card - help!", "pos": "Please help my find out why there is an odd direct debit in my records.", "neg": ["I need to get my card quickly", "My account was charged twice for one purchase", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "Why is my deposit still pending?", "Does auto top-up have a limit?", "What is the process to activate a card", "I moved to a new city and need to change my address", "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "My phone was left at a hotel and I can't access the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I dispute a debit that I didn't make?", "pos": "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "neg": ["I have received my statement but I do not see my refund, why is that?", "How would I top up with a cheque?", "Can you make exchanges using the EUR?", "I cannot remember my passcode, is there a way to retrieve it?", "How do I add a card on to the app?", "Is USD free to top up with a US card?", "How can I get my card to work?", "I need to cancel a transaction immediately.", "Do exchanges cost more?", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I dispute a direct debit on my account?", "pos": "There is a direct debit transaction that I did not authorize", "neg": ["Where is the transfer that I did?", "Where can I get money from my card?", "What should I do if my smart phone is lost or stolen?", "Do I get a card to keep in my wallet?", "Why is there a fee for doing a transfer?", "Why is it saying my card payment is declined when I made it?", "How can I make my card ready to use?", "I can't use top up on Google Pay.", "I have yet to receive the cash I added to my account this morning.", "Why have I been charged twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is showing a direct debit payment that I never made", "pos": "I see a direct debit transaction that I didn't make.", "neg": ["is it ok if i use both visa and mastercard", "Guide me on how to unblock my PIN", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "The ATM did not give me as much cash as I requested.", "I would like to make sure it is delivered on a certain date.", "Why didn't my card payment work?", "when does my balance update for a transfer", "Why is my cash withdrawal still showing as pending?", "Can I get a card even though I live in the US"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "pos": "I do not understand what this particular direct debit is ?", "neg": ["I can't withdraw money", "What's the card you sent me's tracking number?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "Are there going to be fees from adding money with an international card?", "My account seems a bit off and getting weird charges.", "How can I transfer money using my credit card?", "How can I exchange currencies using your app?", "Um, my top up didn't work", "Top up not available in my wallet.", "I'm unhappy with the exchange rate your cash transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a direct debit on my records that is strange and I need help.", "pos": "In my app, a direct debit payment I didn't do shows in my app", "neg": ["Can I change my PIN remotely?", "Where is my virtual card located?", "I am still waiting for a money transfer to appear.", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "I am having trouble activating my card.", "Why was my cash withdrawal declined by the ATM?", "Can I get a Visa card?", "Tell me how to renew my new card?", "I would like to give another card to my daughter, how can I proceed?", "What does the €1 fee mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A debit came through that I need to dispute.", "pos": "I need a refund on a direct debit that shows in the app because I did not make it.", "neg": ["I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "Why did they charge me an extra $1?", "Is my credit card supported for top-ups?", "Are there steps I need to take before my card expires?", "I should have a refund in my statement but I can't see it", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "Where can I find the verification code for a top-up?", "How can many disposable cards can I have per day?", "Where are the ATMs that accept this card?", "I can get my identification verified."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone else made a Direct Debit transaction on my account", "pos": "My statement shows a strange direct debit.", "neg": ["Payment I did not make.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "I need to verify my funds.", "I've just got married and want to change my name.", "How long do transfers take to go though", "How many transactions can be made with a disposable card?", "How do I change my name after marriage", "Can i receive transfers from my employer this way?", "My cheque deposit didn't seem to work.", "I need a Visa card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a direct debit from my account and I didn't authorise it", "pos": "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "neg": ["I have been waiting over a week. Is the card still coming?", "I messed up a transfer and need to reverse it.", "I shouldn't have been charged but I see a fee, why?", "Why would the app show a withdrawal that I did not make?", "How do I know what my PIN is?", "Tell me if there is a top-up limit.", "I'm not sure why the card payment didn't work.", "I need to change my contact information.", "How can I reset my PIN?", "Are there restrictions on new cards in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Weird Direct Debit payment", "pos": "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "neg": ["What do I do if I've been charged twice for the same transaction?", "How can I prove I am me?", "What is the process to link the new card?", "How long is US delivery?", "What could possibly be the cause of my failed transfer?", "Should I be seeing a fee applied for my money transfer?", "How do I input a new address?", "Is there a specific date i can have it delivered?", "There is a payment that is not mine in the App.", "I am having problems with a top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found a direct debit I would like to dispute", "pos": "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "neg": ["How do I go through the identity checks?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "Why didn't my card payment work?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "Hi, would you please activate my card?", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "I should not have been charged a fee for my transfer.", "i have been trying to add money with apple pay but it wont work, why?", "Why won't my top up work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This debit is not my transcation. How do I get my money out back?", "pos": "How long after I receive my statement can I dispute payments on it?", "neg": ["I can't see my cash deposit in my account.", "The payment on my card shows as pending.", "Are there directions to get a new passcode if I forgot mine?", "Help me close my account.", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "My card hasn't came in the mail yet?", "why was a transfer declined", "How long does transfers take?", "What is my identification used for?", "I have not seen any changes in my account balance(s) after making a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "pos": "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "neg": ["is there a fee for swift transfer", "The app reverted after I topped-up", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Do I need a photo ID to activate a my new card?", "The app won't let me transfer money to a beneficiary", "I have to verify my source of funds.", "Someone stole my phone, what is my next step?", "The app failed to verify my id.", "What kind of money can I hold?", "Can you tell me more about limits to disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I dispute a direct debit charge on my account?", "pos": "I see a charge for a direct debit that was not me.", "neg": ["Will I need a new card or can I put my old card back into the app?", "I can't get the top-up to work! What's going on here.", "Can I get both a Visa and a Mastercard from you?", "Is there a limit on how many times I can use a disposable card?", "Tell me why there is an extra charge when I used an ATM?", "How can I create another card linked to this account?", "Why would a cash withdrawal be pending?", "I am unable to use my top-up on the app. Could you explain this to me?", "I just sent money but the person I sent it to doesn't see it. What happened?", "What methods are available for my friend to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit payment on my account that I didn't authorize.", "pos": "There is a mysterious debit transaction on my statement", "neg": ["My card hasn't been working when I try to use it.", "How do I go about exchanging currencies with this app?", "What do I do about my expired card?", "I was charged an extra dollar on my account and would like to know the reason.", "I was just needing to know why my card got declined", "Some cash withdrawal that I didn't make showed up in the app.", "Why do I need to have my identity verified?", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "I notice that I have a card payment that's been cancelled.", "I need to withdraw money. Where can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "pos": "There is a direct debit that I didn't set up, what should I do?", "neg": ["What do I do if I forgot my passcode?", "What is my identification used for?", "What does it mean if my cash withdrawal is pending?", "Can my friends top up my account?", "How can I receive my salary in another currency?", "What do I have to do to activate my card?", "can i go into my app to find my pin", "How to access my virtual card", "What do I do if I can't get my card out of the ATM?", "How do I link a new payment card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "pos": "There was a direct debit I don't recognize.", "neg": ["Can I auto top-up as much as I want?", "How do I exchange currencies with this", "How do i activate my card", "Was there a way for me to get tracking for that?", "Can you tell me when my card will arrive?", "How long is a transfer in the pending status?", "Can I top off with a debit card?", "My top-up was cancelled, could my bank be the problem?", "Transfer isn't working?", "Do you have to be 18 to make an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a mysterious debit transaction on my statement", "pos": "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "neg": ["I have a transfer waiting.", "What should I do if I don't know my password?", "I submitted a transaction but it was for the incorrect account.", "A transfer was not allowed to an account.", "It won't let me activate my card.", "What would the age limit be?", "Can this convert money?", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "When will my account receive the money?", "How long will an urgent transfer from China take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit that I didn't authorize", "pos": "I think I was charged by mistake on my debit statement.", "neg": ["My statement indicates I made a payment to an unfamiliar merchant.", "My top up is pending still", "I would like to change my address.", "How long does it take for a purchase to go from pending to authorised?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "How do I order a replacement for stolen card?", "I don't want to verify my identity", "where is my unknown payment from?", "Why would the ATM machine fail to give me the cash withdrawal I requested?", "How long do top-ups take to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In my app, a direct debit payment I didn't do shows in my app", "pos": "How can I get my money back for a payment i didnt make", "neg": ["My card won't physically work.", "What cash machines will let me change my PIN?", "I think my card payment was cancelled. What happened?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "I left my card at a restaurant and now its missing.", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "Can you tell me about why the account I have was charged an extra 1$", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "Someone might have had access to my card.", "I have forgotten my passcode"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "pos": "I have a direct debit I didn't set up", "neg": ["Problems with my top up", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "How can I know where did my funds come from?", "What are the fiat currencies used?", "Are there any specific cash machines that I have to go to in order to change my PIN?", "What are the steps for depositing cash into my account?", "How do I use American express to top up my account?", "I am waiting on the refund", "As far as courtries go which ones are supported?", "What needs to be provided for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a direct debit that I did not set up", "pos": "A direct debit payment I didn't do shows in my app", "neg": ["My top-up never worked", "European bank card for top up will come with any extra fees?", "Can I get my card fast tracked?", "I need my card to be activated right now.", "Can I have money of different country of origin.", "Does the app allowing exchanges between USD and GBP", "Is there a fee for topping up by charge card?", "Can you tell me what i need for the identity check?", "Are there any express fees if i want my new card faster?", "Do I need to re-apply to order a new card when my old one's about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i would like to dispute a direct debit payment", "pos": "I found a charge on my debit that I did not make.", "neg": ["i live in portugal. do you operate here?", "What happens when I money transaction doesn't show up on the receiving side?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "Why is my payment still pending?", "What is not accepted in order for me to top up my account?", "There's a cash withdrawal I am certain I did not make", "What is identity check?", "What do I do to unblock my PIN?", "I thought you guys offered free transfers. Why was I charged?", "Is there a way to top-up when it reaches a certain balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do about a direct debit transaction on my card that I didn't make?", "pos": "I don't recognise a Direct Debit payment", "neg": ["I need to find the card I received in the app.", "A cash withdrawal has been done that I didn't do.", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "can i use both visa and mastercard", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "What is the fee on my statement for?", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "Whats types of currency can I exchange?", "I didn't get the correct amount of money from the ATM machine"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unknown charge.", "pos": "I would like to dispute a direct debit transaction", "neg": ["What forms of ID do you need for identity verification?", "I want to get my hands on one of those virtual cards!", "Is there any fees associated with receiving money with this account?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Can I still access the app even though my phone was stolen?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "One of my card payments, I don't recognise the name of the merchant.", "I would like to change my adress", "What locations can I get money from?", "How do I change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to dispute a direct debit.", "pos": "I have an unknown direct debit payment on my account", "neg": ["I will not be able to verify my identity.", "I would like to change the the PIN on my card.", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "Will my pin number be sent with my card?", "What is the exchange fee that is charged?", "how can i add money from my amex card", "Can I add to my account using a cheque?", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "Can I cancel a transfer I made", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a debit transaction on my statement that I did not make", "pos": "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "neg": ["What fiat currencies are used for exchange?", "There was a problem with the exchange rate on a purchase.", "I'm not able to verify my identity.", "I haven't received my pin", "The amount of cash i have received is not correct.", "What is the max amount of top-ups?", "I need a list of currencies you accept for exchange.", "Are there any discounts in exchanging currencies frequently?", "Where do I go to verify my identity?", "Can I add money to top up my account via a bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "pos": "My statement shows a strange direct debit.", "neg": ["I tried activating my plug-in and it didn't piece of work", "What credit cards do you carry", "Can I get information on the identity checks?", "Tell me how I can verify a card top-up.", "Why couldn't I get cash from an ATM?", "Why was I charged an extra fee when using the card?", "I am worried about fees for top up cards?", "My card is needed soon", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "pos": "There is a direct debit patentp that I haven't authorized.", "neg": ["Why would my card payment not work?", "I need to order a new card as my other one was stolen.", "How do I get to the virtual cards?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "My transfer hasn't arrived", "Is ordering a new card from China available?", "Is there a way to see where my money originally came from?", "Are EUR exchanges allowed?", "The app reversed a top off I had.  What should I do?", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund on a direct debit.", "pos": "I think I was charged by mistake on my debit statement.", "neg": ["How do I add cash to my account?", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "What is the fee to top-up my account", "How long is the transfer?", "Why can't my ID be verified?", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.", "Why am I not seeing the check I deposited this morning in my account?", "If there isn't much money left over, will it top-up automatically?", "How do you calculate exchange rates?", "I would like to be assisted with the activation of my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I might have been charged on my debit statement by fraud.", "pos": "Why is there a direct debit payment on my statement that I didn't do?", "neg": ["Where can I find Mastercard ATMs?", "How can I get my money that I didn't get from the ATM?", "I requested $100 but only got $20", "I need more than one disposable card", "I lost my card n need a new one.", "I used an ATM and wanted to know why I was charged an extra fee.", "Why hasn't my money transfer shown up yet?", "I need mastercard as well as visa", "I got billed an extra pound!", "Is it possible to get both a Visa and a Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a direct debit I don't recognize.", "pos": "I don't know what this Direct Debit payment is.", "neg": ["If I need delivery on a certain day, is that something that could be accommodated?", "I would like to know what the restrictions are for the disposable cards.", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "I can't get into the app with the passcode.", "Is there a way to lookup where funds came from?", "How do I activate my card that just arrived?", "Where do I go to terminate my account?", "What should I do if someone else used my card?", "I cannot find my PIN.", "What do I have to do to get the contactless to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the word?", "pos": "How can I dispute a direct debit transaction?", "neg": ["What age do you have to be to open an account?", "How much longer until I get my new card?", "What documentation do you accept for the identity check?", "Looks like my card payment was cancelled.", "The ATM I used for foreign currency provided the wrong exchange rate.", "Can you tell me why my transfer is failing and help resolve?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "What would be a reason my transfer got declined?", "I am wanting to refill my card, is there a charge?", "I have multiple of the same transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "pos": "I see a direct debit charge that I did not approve", "neg": ["My card needs to be activated asap", "In the app, I see a withdrawal I didn't make.", "Is there anyway to use a cheque to top up?", "The cash I asked for still hasn't been received", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "Why and I being charged this fee?", "Is there a list of ATMs that take this card?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "So my top-up failed, could you tell me why?", "Can I have my money refunded for an item"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "pos": "I have a direct debit I didn't set up", "neg": ["I do not recongize a payment in my account.", "I noticed the exchange rate for cash withdrawal isn't right.", "I didn't do a payment and I have it now.", "Which countries are represented?", "If I get a transfer from Europe, how long until it is in my account?", "Do I need to verify the top-up?", "Are there any places that I can't use the disposable cards at?", "Will a cheque suffice?", "Why am I not able to withdraw cash from this ATM?", "For the identity check, do I need any kind of documentation?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "pos": "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "neg": ["I was charged a hidden fee when I paid with card.", "I'm interested in using fiat currencies, which do you support?", "How can I create a disposable virtual card?", "Help me with a PIN change.", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "Why is my card payment still listed as pending?", "Can you explain your refund policy, please?", "I got charged a fee for transferring money.", "Can you see my new balance yet?", "I attempted to enter my pin to many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "pos": "I don't know where a direct debit payment came from", "neg": ["I think I forgot my passcode", "What are my payment options for topping off my account?", "Is there a limit on making disposable cards?", "At what age can a person open an account?", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "I need to stop a transaction that I made.", "How can my new card be activated?", "is it possible to top-up with google pay.", "Why did the ATM take my card and keep it?", "I need a new login code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to dispute a direct debit transaction", "pos": "My accounts been charged a payment for something I didn't make.", "neg": ["How do I exchange currencies using the app?", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "Do i have to top-up with my credit card before I can transfer?", "I prefer mastercard.", "Why was I charged an extra fee from the ATM?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "How old do you have to be to open an account?", "My top up card needs verification and I don't know how to do it", "Is there a maximum for top-ups?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't set up the direct debit I have", "pos": "How can I dispute a debit transaction?", "neg": ["Will it take more than 3 days for my transfer to reach my account?", "Why was I charged extra using my card?", "How do I find the top-up verification code?", "I only received $20, but I requested $100.", "Can I add a card back to the app?", "How come I have pending transfers?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "I don't know the code for the app.", "I would like to link my card to my account.", "Why should I have to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know where a direct debit payment came from", "pos": "I have an unknown debit charge in my statement, why?", "neg": ["I was wondering why my payment hasn't gone through yet, its been a while.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "I believe my card payment were reverted", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "What types of foreign money can be used with this service.?", "I am not satisfied with your service.  Close my account.", "The exchange rate given to me after a purchase, was incorrect", "Do you have an auto-top function and how do I use it if so?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "pos": "Purchases I did not make are appearing in my bank statement?", "neg": ["What is going on with it saying my card payment was declined?", "I'm still waiting on my identity verification.", "Can I Transfer from SWIFT?", "How do I replace my card before it expires next month?", "I was expecting my new card by now.", "What ATMs use this card?", "when does my balance update for a transfer", "has my card payment been reverted?", "What does it mean if my payment has been reverted?", "I tried to top up but the app rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a direct debit I didn't make", "pos": "How long after I receive my statement can I dispute payments on it?", "neg": ["I can't get cash from the ATM!", "I just got refunded for my purchase over two weeks ago", "What can you tell me about the card PIN?", "How do I activate my card that just arrived?", "I was unable to transfer money to a beneficiary.", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "Why has my top up not gone through yet?", "I have a confusing payment appear on my statement and I don't recognise it!", "There was a problem with the exchange rate on a purchase.", "For what reason can I not transfer money to a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "pos": "There is a direct debit patentp that I haven't authorized.", "neg": ["daughter needs card, how do i add her", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "I used my card to top up but it's saying it is still pending. What does this mean?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "I want to create a new pin.", "Why has my deposit in the ATM not cleared yet?", "How do I go forth on transferring a sum of money from one account to another?", "I haven't received the money from the check I deposited.", "What happened to the money that I deposited?", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment I don't recognise!", "pos": "I may need to dispute a Direct Debit payment.", "neg": ["I asked for $40 and I only received $20, what happened?", "Why am I not seeing the check I deposited this morning in my account?", "Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "I am having some difficulty verifying my id.", "It won't let me verify my identity.", "Tell me about verifying top-up", "My rate of exchange was wrong.", "What's the web address to unblock my pin?", "I need to make multiple disposable cards in a day.", "I can't figure out why a transfer is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I dispute a debit transaction?", "pos": "What do I do about a debit on my account that I didn't make?", "neg": ["I am worried that too much time has gone by for a transfer to be completed.", "what are your exchange rates at?", "What if there is an error on the exchange rate?", "How long will it be  before the person I sent money to is able to see it?", "I made a bank transfer and the balance hasn't updated yet.", "I'm waiting for my transaction to complete.", "Can I exchange USD for GBP in your app?", "How long should I have to wait before I see the transfer in my account?", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "How do I deposit cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was charged by mistake on my debit statement.", "pos": "How long after I receive my statement can I dispute payments on it?", "neg": ["I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "I can't see the transfer that I put in.", "I tried activation my card and it didn't employment", "are there age requirements", "Can money be exchanged from one currency to another?", "I received my new card.  Where is it in the app?", "Why did you give me so little currency?", "Can I use your services without access to the app?", "Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "Why are you keeping my money from me by declining my card? What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit payment on my app that I did not do", "pos": "The app is showing a direct debit transaction that I did not perform", "neg": ["How do I to up by card?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "Can I exchange from USD to GBP?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "Can you please explain why my transfer failed?", "I sent some money and the account hasn't recived the transfer I made.", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "I didn't receive the correct amount of cash when I exchanged it overseas."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "pos": "I see a direct debit charge that I did not approve", "neg": ["Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "What's the earliest time to receive my card?", "Is there a cost to receive money?", "I'd like to get a refund for something I bought, is that possible?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "I need to know what these extra charges are on my statement?", "I think my top-up has failed.", "How can I activate my new card?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "Questionable transactions on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this direct debit in my statement?", "pos": "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "neg": ["Do I need to order a new card before it expires?", "I needed $100 but all it gave me was $20.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "I'm still waiting on my new card to be delivered!", "How do I change my last name?", "How do I use the disposable cards?", "top up is still pending", "An ATM machine didn't give me back my card.", "Can my children have an account?", "My app says I withdraw funds from my account through an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unknown direct debit payment on my account", "pos": "I have an unauthorized charge.", "neg": ["Is there extra fees for making a withdraw in a different country at a cash machine.", "I got charged twice with a duplicate card. How do I resolve this?", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "What are the benefits of a disposable card?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "Today I used my card at a restaurant and it was declined. Why?", "There is a weird payment in my statement.", "Can I top up my card with other cards?", "Why can't my beneficiary access my account?", "can I top up an apple pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is showing a direct debit transaction that I did not perform", "pos": "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "neg": ["I tried topping up using my card, but the money is gone?", "My card got stuck in an ATM.", "What's the cost for exchanges?", "What is the most amount of disposable cards allowable?", "Can I transfer my salary if its in GBP?", "Why was the wrong rate applied when I bought something in a different currency?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "I've got a repeated tranasaction on my card.", "I am under the impression that my top up is still pending", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm seeing a direct debit payment that is not me.", "pos": "My account shows a direct debit charge that I have never seen before", "neg": ["Please tell me how I can get a virtual card.", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "How much is ok for me to top up with?", "Are you available in my country?", "How can my friends top up my account?", "What is the purpose of requiring my identification?", "how much does a card cost and why do you charge me", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "Is the top-up amount unlimited?", "When will the check I deposited post to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement shows a strange direct debit.", "pos": "What do I do if there is a direct debit on my account that shouldn't be there?", "neg": ["Can I get a card? I live in the US.", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "I thought I knew my password but I guess I was wrong, what can I do now?", "Why was I charged more than I should have been?", "how long should i expect to wait when i add money", "I want to know how to transfer money with my credit card", "I tried activation my card and it didn't employment", "Can topping up be automatic?", "Unable to complete transfer, states 'declined'", "What do I need to do to verify my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I dispute a direct debit that I didn't do?", "pos": "Why is there a direct debit payment on my statement that I didn't do?", "neg": ["Can I use my card for online payments?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Will I be charged for a cash withdrawal?", "My PIN seems to be blocked, help me access it?", "is there a charge on withdrawals?", "There is an extra small charge on my card! What do I do?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "How do I change my name?", "Can I choose the day it's delivered?", "Tell me why I need top-up to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I seeing a direct debit thats not mine?", "pos": "Please help my find out why there is an odd direct debit in my records.", "neg": ["Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Where's the money from my transfer from Europe?", "It looks like my card payment might have been reverted.", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Is my PIN recorded anywhere?", "Can I open an account for my offspring?", "I was charge a fee that I wasn't told about", "The cash I got at the ATM is still in my account.", "This transfer incurred a fee that I don't think is right.", "Can I get the Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a charge for a direct debit that was not me.", "pos": "A direct debit payment that I didn't authorise shows up in my app.", "neg": ["Why is the exchange rate different from what I expected?", "How will I receive my PIN?", "Can I re-link a lost card with the app?", "Why was I charged a random fee for a transfer I made?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "Can I have more than 2 disposable cards?", "My actual card isn't functioning.", "When will my top up be approved?", "The wrong exchange rate applied to my cash withdrawal.", "Is it possible to give a second card from my account to my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't initiate a direct debit that I see on my account", "pos": "There's a direct debit payment that I don't recognize.", "neg": ["How do I order another card?", "The ATM wouldn't allow me to withdraw money", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "How long will it take to deliver to the US?", "Is it possible to purchase more physical cards with my account?", "How can i reset my passcode ?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "Why isn't my refund showing in my statement?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "Do you limit my top-offs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not recognizing a debit payment from my account.", "pos": "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "neg": ["Can I change my PIN at any ATM?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "My refund isn't going fast enough.", "I am trying  to  transfer and  it has been  stopped why is  that", "I am worried about fees for top up cards?", "Why was my atm withdrawl declined", "I tried to get cash but it was declined!", "My payment did not go through because the app reverted it", "I did not get the cash that is showing up in my app.", "I received the wrong color and size, can I return it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if there is a direct debit on my account that shouldn't be there?", "pos": "There is a direct debit charge on my account that is not mine.", "neg": ["How do I begin the process of a refund?", "I think someone has hacked my card!", "I can't remember my passcode.", "Can a friend top up my account", "Can I add money to my card automatically during a trip?", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "How much does currency exchange cost?", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "I have not seen any changes in my account balance(s) after making a transfer.", "My identity isn't being accepted, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A direct debit payment I didn't do shows in my app", "pos": "I am seeing in the App a diret debit that its not mine", "neg": ["I just looked at my app and it seems I was charged extra, why is that?", "How long does it take for a top up to go through", "I did a transfer to my account, but it hasn't shown up", "Can I use my account although the identity verification has not been accepted yet?", "what are limits to top up", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "I was using foreign currency at an ATM, but the rate was typed in wrong.", "In a month, my card will reach its expiration date, am I required to request the next card?", "I can't see my refund on my account", "My card doesn't seem to work anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "pos": "I see a direct debit payment on my statement that wasn't me", "neg": ["I did a bank transfer and my balance isn't current.", "Is there a charge for a physical card?", "Can I get a refund?", "Can I exchange currency to Europe?", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "What age do you have to be?", "Where can I check to see where the money in my account came from?", "how long should I expect to wait for my card to arrive?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "i put in money for vacation and its not showing. i need that money today, how long will it take"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a direct debit payment on my statement that I didn't do?", "pos": "Someone else charged my card!", "neg": ["It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "I went to do a transfer and it was declined.", "I tired to get cash in the ATM but it was cancelled", "I don't see my card anywhere in the app.", "I need to order a new card as my other one was stolen.", "I want a mastercard", "I require verification of my source of funds.", "I need to deposit money to my account", "It declined my transfer.", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize the direct debit payment on my account.", "pos": "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "neg": ["How to receive virtual card?", "Can I change my pin through the app?", "Will I be charged to top off my account?", "Change of location, need to change details", "My virtual card isn't working.", "Is top-up possible with Apple Pay?", "How long will the $1 charge show as pending?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "How does your app transfer the money", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i do not know what this charge is for", "pos": "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "neg": ["My card payment has not been withdrawn from my account", "The ATM kept my card?", "Why am I being charged more on exchange with things I bought abroad?", "I anticipate getting a Visa card", "My card is due to expire", "I need to cancel a transaction please!", "What was the $1 charge for on my statement?", "My card is going to expire, what do I do?", "I need another card for a member of my family. Is this possible? How soon can I get one?", "Tell me about the limit for top ups."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit transaction that I didn't make.", "pos": "Why is there a direct debit set up in my name?", "neg": ["Are there any express fees if i want my new card faster?", "I sent a payment but it isn't showing up in the app", "Can I add to my account using a cheque?", "Why didn't I receive the correct exchange rate for an item that I purchased?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "My transfer has not arrived.", "Is there a top charge for US cards?", "Explain the payment that was declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit that I didn't set up, what should I do?", "pos": "How can I dispute a direct debit transaction?", "neg": ["Where is the money I put in the bank?", "Does the exchange rate change?", "card is being used by someone else", "You did not give me the correct exchange rate for an item that I bought.", "When I got cash I believe that the exchange rate was wrong", "Why do you have an identity check?", "Was I charged more than I should of been for a currency exchange?", "What is the length of time for money to reach the account?", "I made a purchase this morning, and it is showing as pending.", "Can I have money transferred into my account at different intervals along my trip?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unknown debit charge in my statement, why?", "pos": "There is a direct debit set up that I didn't create.", "neg": ["My transfer to my account is missing.", "Why am I not allowed to verify my id?", "Money was taken out without my consent,", "What do I do if i accidentally broke my card?", "Is there a fee for topping off by transfer?", "I am trying  to  transfer and  it has been  stopped why is  that", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "I have a top up card. Where is the verification code?", "Do I receive the physical card for free", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long after I receive my statement can I dispute payments on it?", "pos": "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "neg": ["I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "How long will it take to refund me", "When will it be delivered to the US?", "My phone was left at a hotel and I can't access the app.", "Can my children get an account?", "The cash deposit I made this morning has not been credited to my account", "Where do my available funds come from?", "There's a cash withdrawal that  didn't make that is showing up.", "Why am I charged a fee when using my debit or credit card?", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not understand what this particular direct debit is ?", "pos": "My accounts been charged a payment for something I didn't make.", "neg": ["Is it normal to be charged an extra fee when paying with my card?", "what I need to verify my account", "HOW LONG TO TAKE THE TIME TO SOLVE", "my card was refused, why?", "Is it possible for a person who lives in the US to get a card?", "how do I get top up to work for my card", "I'm still waiting on my new card to be delivered!", "Do I need to order a new card before it expires?", "Can I top up using cash?", "I'm waiting for a transfer from the US, how much longer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit set up that I didn't create.", "pos": "What do I do about a debit on my account that I didn't make?", "neg": ["Card payment is still pending, why is that the case?", "There is an extra 1£ charge on my app. Why did you charge me extra?", "Do you accept Mastercard?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "Can I have more than 2 disposable cards?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "How long does a transfer from the US take?", "I live in the EU - can I get a card?", "The card is non-functional."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My accounts been charged a payment for something I didn't make.", "pos": "I see a direct debit charge that I did not approve", "neg": ["Is there a reason my new card hasn't arrived yet?", "Can I mail in a check to top up?", "is there a reason that my payment didnt go through", "Where is my card?", "How to cancel a transaction", "I got money overseas and the exchange rate was wrong", "how much is it to exchange currency", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "What are these disposable cards meant for?", "Exchange rate on a purchase was incorrect"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "pos": "I may need to dispute a Direct Debit payment.", "neg": ["There is random cash in my account.", "How do I see my source of funds?", "I just pulled money out of the ATM and was charged a fee, WHy?", "Why is there an identify check?", "tell me why I was charged more with my card?", "Can I have money transferred into my account at different intervals along my trip?", "extra fees on a cash withdrawal, not cool.", "A foreign purchase I made has the incorrect rate applied to it.", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "How long before a check I send clears?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "there is a debit i dont recognize", "pos": "In my app, a direct debit payment that I didn't do shows up.", "neg": ["What currencies can be used for top up?", "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "I'm locked out of my account as I can't remember my code, what do I do now?", "Why hasn't payment gone through yet?", "I would like a card please.", "I would like to be assisted with the activation of my card.", "What is the fee for accepting money from a foreign country?", "I transferred money, why was charged for an extra fee?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone else charged my card!", "pos": "There is a direct debit patentp that I haven't authorized.", "neg": ["I didn't get all the cash I asked for", "Will you charge me more if I use a European bank card for a top up?", "My card is not working when I try to use it.", "what is the cost for exchanging currencies?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "What's the amount that I can top-up?", "I want to have multiple currencies in my account if possible.", "My transfer was declined. Why did this happen?", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "Where can I find out how to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me regarding a direct debit in the app that I don't recognize.", "pos": "I have an unauthorized charge.", "neg": ["Can someone please explain to me where my source of funds came from?", "I tried activation my card and it didn't employment", "Please delete my account and personal information.", "I need to know how much it costs to transfer funds.", "Why is this fee being charged to me after using my card?", "A payment I didn't do shows in my app", "The transfer on my account is not showing up.", "I live in the EU - can I get a card?", "Why is the transfer showing pending?", "According to the app, I got cash from an ATM but I haven't made any transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "pos": "In my app, a direct debit payment that I didn't do shows up.", "neg": ["I am still waiting for a the cash I deposited this morning", "What steps do I have to take to activate my card?", "Would I be able to get a second card?", "Currently I can't get my card to work.", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "I can't find the auto-top up option.", "Why has my new card still not come?", "Are there any fees associated with receiving money?", "left my phone at hotel, cant use app", "i need to proof my identity to you why and how?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see an unfamiliar Direct Debit payment.", "pos": "What should I do about a direct debit that I did not set up?", "neg": ["How long does it take for a transfer to reach my account?", "Please show me how my friend can send me money.", "My card payment is being declined and I've tried several times.", "My new card has not been delivered to my home yet. What is going on?", "Can I change my in at all ATM's?", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "I requested a refund but am unable to see it in my account. Why is that?", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "why am I being charged a fee for transferring money ?", "I tried to top off using the card, but the money just disappeared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a refund on a direct debit that shows in the app because I did not make it.", "pos": "I may need to dispute a Direct Debit payment.", "neg": ["Is it possible to exchange currencies using the app?", "Where is the money I put in the bank?", "Who gets support?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Where do I go to add a new card?", "How much does each transfer cost?", "My funds are low, can I auto top up?", "The app can't verify my information for identity proofing purposes.", "Can I see my available money?", "the bank transfer was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  In the app there is a direct debit that I don't remember.", "pos": "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "neg": ["My daughter needs to open account.", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "I want to give a second card for this account to my daughter, would this be possible?", "Help!  The app has an ATM withdrawl that I didn't make.", "Is there a way yo change my PIN?", "What is the strange cash withdrawal on my statement?", "I need my refund as soon as possible. What else do I have to do?", "Problem verifying my account", "I'd like to know how transferring my money into my account works.", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do about a direct debit that I did not set up?", "pos": "In the app I see a direct debit that I don't recognize.", "neg": ["I am not receiving the correct exchange rate on my card.", "I forgot my code", "When I went to $100, all the machine would give me was $20.", "Why was I charged a fee on a cash withdrawal?", "Where is my virtual card located?", "How can I change to my married name?", "Why did you charge me extra?", "My account is  new  why can I  not top up", "Where Is the top up verification code found?", "I am upset with your service.  Please delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I dispute a direct debit transaction?", "pos": "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "neg": ["Do I get a real card?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "I believe my card payment were reverted", "What should I do when my card reaches its expiry date?", "My son has just turned 13, is he old enough for an account?", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "i dont recognise some of these transactions, i think someone has my card details", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "Can you tell me how I go about activating a new card?", "What currencies and cards do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit payment I don't recognize.", "pos": "I did not set up a direct debit I have", "neg": ["Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "Why was I not allowed to do a transfer to a beneficiary?", "lost my card in atm", "What is the most efficient way to activate my new card?", "How can I change to another currency?", "Will I be charged an extra fee if I need to exchange currency?", "Why would my payment still show as pending?", "Is it possible for me to give my daughter a second card for this account?", "Cash I did not get showed up in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a direct debit set up in my name?", "pos": "There is a direct debit charge on my account that I don't recognize.", "neg": ["I need to top up, but I have to use an international card.  Is there a cost for that?", "I just moved to the US how do I get a card?", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "Transferring money using credit card", "Can I set up to my account to automatically top up?", "Please explain why my transfer attempt was declined. Thank you.", "I need to terminate my account.", "The app can't verify my information for identity proofing purposes.", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a direct debit I didn't set up", "pos": "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "neg": ["What does it mean when it says that I have a payment that is pending?", "Are you only able to get a card if you're in the UK?", "Can I get a Visa or does it have to be something else.", "How long do I have to wait until the transferred money shows up?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "What do I do to unblock my PIN?", "Is there any reason why my card didn't work when I tried to top up?", "Why is there a verification to identity", "How do I delete my account? I am dissatisfied with the service.", "I want a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "pos": "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "neg": ["Does transferring money have a fee?", "I used my card to make a payment and wondered why the payment was reverted?", "I didn't withdraw the amount of cash that is showing up in the app.", "There is unusual activity on my account and I believe someone took my card.", "What is the reason my cash withdrawal is still pending?", "Is it normal to see a fee for transferring money?", "My funds are low, can I auto top up?", "what is a virtual and how do i get one", "I just got my card.  It's not linked yet--how do I do that?", "Can I use it outside of Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "pos": "Is it possible to dispute a debit payment from a couple of months ago.", "neg": ["Can you help me get a disposable virtual card?", "I was wondering if you will take any fees in exchange for top ups?", "what is the age limit for opening a new account", "Can I add money to my account via bank transfer?", "Why is allowance not being given to my beneficiary?", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.", "Is there a fee to add money to an international card?", "Can I add a card back to the app?", "I want to top up my account with a cheque"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a refund for an unauthorized direct debit payment?", "pos": "There is a direct debit transaction that I did not authorize", "neg": ["Which countries can I change my PIN in?", "I sent a payment but now it's not showing up.", "Are there any hidden limit on the auto top-up?", "Can I top up with Google Pay?", "I can't see a top-up top-up verification code.", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "My money didnt go through after I transferred.", "You have declined my  payment.", "Can I exchange my money for EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me what this direct debit in my statement is", "pos": "There's a direct debit payment that I don't recognize.", "neg": ["Where do I need to go to change my PIN?", "How many transactions can I make on my disposable card?", "Can I set up to my account to automatically top up?", "Shouldn't my new card be here by now?", "My card payment says pending and it hasn't changed", "Why wouldn't my withdrawal go through?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "What is the charge for topping up a card?", "I attempted to enter my pin to many times.", "How do I use cash to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance addressing a direct debit that I did not do myself.", "pos": "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "neg": ["How come my card payment has been declined?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Verify top-up card help?", "Am I able to track a card that has already been sent?", "Why is my card payment pending?", "How do I get a new card when my old one expires?", "How long is US delivery?", "A fee came along with me paying with card", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "pos": "I am seeing in the App a diret debit that its not mine", "neg": ["Can you please check the exchange rate when I was getting cash?", "What does it mean if my payment has been reverted?", "Tell me why my transfer is pending.", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "$1 charge in transaction.", "With what currencies can I add money?", "Why do you need so much id info from me?", "Where is my pin? I don't have it yet", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "pos": "In my app, a direct debit payment that I didn't do shows up.", "neg": ["How can I setup automatic top-up?", "Delete all of my account information and my account right now.", "Why did I only receive a partial amount of what I tried to withdraw?", "Cash I did not get showed up in my account", "I made a payment and it appears it is showing twice", "What's go on, where is my new card?", "Are new cards available from China?", "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "How do I add an existing card to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "pos": "What do I do about a debit on my account that I didn't make?", "neg": ["Can I have more physical cards?", "I am seeing inside the App a some cash withdrawal that is not mine", "I paid with my card and got charged an extra fee, what's up with that?", "The app reverted after I topped-up", "How do I change my card PIN?", "What is the process for activating my card and using it?", "Is there a fee for topping up a card?", "When will I see my cash, since I already deposited my check?", "is there a way to do top up with apple pay", "At what age can my children use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit patentp that I haven't authorized.", "pos": "There is a direct debit charge on my account that I don't recognize.", "neg": ["I need my purchase cancelled.", "How do I set up an account for my children?", "I think my card is expiring, what happens then?", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "I would like to cancel a transfer...is this possible?", "It appears my top-up is still pending.", "do i have to talk to someone to close an account or can i in the app", "Why was there a fee for paying by card?", "What documentation do you accept for the identity check?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not set up a direct debit I have", "pos": "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "neg": ["Where can I use this card?", "I had to pay one pound more than the set price!", "Can other people top up my account?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "I tried transferring to an account but it didn't go through. What happened?", "There is an odd payment in my statement", "Hi, would you please activate my card?", "What does the decline message mean", "How long will an urgent transfer from China take?", "Where can the pin be located?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a strange charge on my debit statement", "pos": "There is a direct debit charge on my account that is not mine.", "neg": ["Who charged me a fee for paying by card?", "How is top-up verified?", "Does it cost to top up my card?", "How do I get a refund for an item I bought?", "Is it okay to hold money in multiple currencies?", "Got only $20 when I tried to withdraw $100.", "Which foreign currencies do you accept for adding money?", "I've been charged an extra £1 and I don't know what it's for", "How old does my daughter need to be to have her own account?", "Is there a charge for using an European bank card for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit that isn't mine? How can I get my money back?", "pos": "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "neg": ["When will the money show in my account?", "I bought something abroad and the exchange rate applied is wrong", "I would like a  physical card sent to me.", "What do I need to do to get a card?", "I can't remember my passcode.", "My card stopped working. How do I check if there is a freeze on it?", "I'd like like to know where I can order a virtual card?", "Am I able to Top Up with Apply Pay?", "How do I cancel a recent transfer?", "I have been trying to exchange this for crypto but the app won't work could you please help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "pos": "A direct debit payment that I didn't authorise shows up in my app.", "neg": ["how do i find top up for cash deposit", "I'm concerned because my cash withdrawal is pending.", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "Can you see my new balance yet?", "Will you charge me more if I use a European bank card for a top up?", "Is there a reason my top-up has been cancelled?", "I live in the EU.  Can I order one of your cards?", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "Can you tell me why I was charged extra when I withdrew money?", "Is there anywhere I can't use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "pos": "I am seeing in the App a diret debit that its not mine", "neg": ["How do I link an existing card?", "My phone has been stolen.", "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "I need my card activated.", "How long do I wait for a transfer from the United States?", "When will I see an updated balance after a transfer?", "Can I choose the day it's delivered?", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "Can you please assist me in Apple Pay, in getting Top Up to work?", "When can I expect my refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit payment that I did not make.", "pos": "I may need to dispute a Direct Debit payment.", "neg": ["Will I be charged to top off my account?", "I tried topping up my account but it failed, can you help me?", "You've incorrectly calculated the exchange rate for my cash withdrawal", "What's the process to receive a second card?", "Why did you charge me for taking out cash?", "Can you explain why I was charged extra when I used the card?", "Do I need to add my salary?", "Can I change my address?", "How do I unlock my account after typing in the wrong PIN too many times?", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "pos": "How can I get my money back for a payment i didnt make", "neg": ["My balance was not updated after transferring money.", "I have lost my phone.", "Why do I need to verify my identity?", "Can I add money to my account with cash?", "Why can't my beneficiary access my account?", "Something's wrong my card won't work.", "How long should it take for a transfer to go through? I have been waiting a while.", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "My card data has been exposed.", "Help! I lost my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the app I see a direct debit that I don't recognize.", "pos": "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "neg": ["A payment is pending", "I need help finding the verification code on the top up card.", "What  is the verification process for a top up card?", "How long will it take to transfer something from China?", "I transferred some money recently and saw a fee on my account, what's that for?", "I need to know how much it costs to transfer funds.", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "I want to inactivate my account.", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "Where can I modify my information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "pos": "Unusual direct deposit", "neg": ["What are the currency types that I can keep money in.", "I tried withdrawing but my cash is not showing up?", "I already paid to top-up but the funds aren't available yet, where are they?", "Needed gas, been delayed for half an hour.Please fix it!", "I'm concerned because my cash withdrawal is pending.", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "My exchange rate is wrong when I get cash.", "why has a transaction to a friend been delayed?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "Why haven't I gotten my payment yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit payment on my statement that wasn't me", "pos": "There's a direct debit payment that I don't recognize.", "neg": ["Is American Express accepted?", "How long does a transfer take to reach one's account.", "How can I delete my account?", "How do I deposit cash?", "My card doesn't work. I can't get cash out at an ATM", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "maximum how many days get the courier?", "Is the 1 pound charge going to be reimbursed on my card?", "I need help with understanding why my card is not working.", "I got an cancellation error when I was topping up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "pos": "In my app, a direct debit payment that I didn't do shows up.", "neg": ["Could you explain why my card payment did not work?", "My payment has an incorrect exchange rate.", "I tired to get cash in the ATM but it was cancelled", "Why was my top-up declined?", "Why would my transfer result in a decline message?", "I was spending cash with my card and got a fee.", "Is there a fee associated with using foreign exchange ATMs?", "Can I use this app for any currency?", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "There was an extra fee on my account when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "pos": "I don't know what this Direct Debit payment is.", "neg": ["I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Why did I only get $20 when I asked for $100?", "Please send my refund now.", "Where is my top-up verification code?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "In what way can I use the disposable cards?", "Do you give refunds?", "The activation process did not work, please help?", "If I need more than cards will I have to pay a fee to receive them?", "I'm not sure why my card didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit transaction that I did not authorize", "pos": "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "neg": ["Am I able to do top-ups with Google Pay?", "My card is not working when I try to use it.", "If i want to change my pin number can I directly from an ATM?", "Does it cost anything to top up?", "I don't remember my login code", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I can't find my phone and I'm worried someone is going to use it", "I got money overseas and the exchange rate was wrong", "I can't find my card, it is lost."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "pos": "I found a charge on my debit that I did not make.", "neg": ["Can I have a tangible form of my virtual card.", "I may need to exchange my USD for GBP, can your app do that?", "I can't remember my app code, can you reset it?", "Is my card payment reverted?", "I want to reactivate my card, I thought I had lost it but I found it.", "Need to report a change of address.", "For the identity check, what kind of documents do I need to have?", "A transaction on my card shows as pending.", "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "Why isn't my cash deposit showing up in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit charge on my account that is not mine.", "pos": "I found a charge on my debit that I did not make.", "neg": ["why is there a service fee on my statement?", "What do you use disposable cards on?", "My app says I withdraw money from my account from an ATM.", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "are there any country restrictions?", "How can I reset my darned PIN number?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Why has my top-up not worked?", "Do you support fiat currencies?", "What fees are charged for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognise a Direct Debit payment", "pos": "I don't know what this Direct Debit payment is.", "neg": ["My phone was stolen, help!", "What are the exchange rates you assign?", "my cash balance less than what I thought", "How long does transfer from the US take?", "Is it right that I've been charged for transferring money?", "Where did the money transfer go?", "Am I going to be charged for receiving  money?", "The card PIN is not visible anywhere?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "What do I do if I have been charged twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a direct debit charge on my account that I don't recognize.", "pos": "I am seeing in the App a diret debit that its not mine", "neg": ["I need to know what charges I will incur for using a European card for top up.", "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "What's the closest place to withdraw money?", "My card will expire next month, will I need to order a new one?", "Does my account have the option to hold multiple currencies?", "Can I add a card that I just found (again) to the app?", "If I am running low on credit can I auto top up?", "I want to use a payment card to top up my account. How can I do this?", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "Was there a problem with topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unauthorized charge.", "pos": "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "neg": ["How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "How can I check on the status of my new card?", "How can I add physical money to my card?", "Why are you charging me a transfer fee?", "Could I get tracking on the card?", "Do I get a discount if I exchange currencies a lot?", "I can't find the money I just added to my account.", "How can I find a way to transfer money without it being rejected?", "I just saw a fee on my account. When do these get charged?", "How much are the rates of exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not recognize a direct debit payment that I see on my app", "pos": "I don't recognize this debit transaction in my billing statement?", "neg": ["Can I tell if my top off didn't work?  It doesn't seem to have.", "I was charged an incorrect exchange rate for a withdrawal.", "Which ATMs take the card?", "My money transfer has not happened yet", "I need to know where I can withdraw money.", "My American express works with my apple pay, why is top up not working?", "What are the rules for a top-up?", "How do I replace my card before it expires next month?", "Does my top up and apple pay work together?", "Why do I have a transaction showing multiple times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my money back for a payment i didnt make", "pos": "Please help my find out why there is an odd direct debit in my records.", "neg": ["I have yet to receive the cash I added to my account this morning.", "How do I go about unlocking a pin?", "I would like an extra card.", "I want to transfer money with my credit card.", "Help Me!  I lost my card.  What should I do?", "How do I open an account for my children?", "Is there a fee to make a transfer?", "How old do my kids need to be to use your service?", "How do I shut down my account and get out of this company?", "How do I activate auto top-up when traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing in the App a diret debit that its not mine", "pos": "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "neg": ["When will my deposit post to my account?", "Why has my top-up failed?", "The app is showing a cash withdrawal that I didn't make.", "Why hasn't my payment gone through?", "There's a €1 fee on my statement, why?", "what steps do i do to get a real card", "I keep being asked to verify my identity. Is this normal?", "Where is the transfer to my account that I made?", "I can't see my refund on my account", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account shows a direct debit charge that I have never seen before", "pos": "There's a direct debit payment that I don't recognize.", "neg": ["Is there a reason my payment is still pending?", "How to edit personal details?", "Can someone assist me with activating my card?", "Why is my beneficiary being denies?", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "I want to take some funds from my other bank account and add them to this one.", "Can I withdraw money from another bank and transfer it into my empty account?", "Visa and Mastercard can both be received from you?", "My cash transaction isn't showing on my account", "Why is my transfer taking so long to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found a charge on my debit that I did not make.", "pos": "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?", "neg": ["What do I need to do to link my new card for my account?", "There's been a transaction to the wrong account.", "There is a pending transaction on my account, what does this mean?", "My refund for a purchase hasn't  cone through yet.", "How many cards am I allowed?", "Tell me how to change my details.", "There must have been a mistake, why was I charged an extra pound?", "The ATM wouldn't let me withdraw cash.", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A direct debit payment that I didn't authorise shows up in my app.", "pos": "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "neg": ["I want to top up by using a credit card, which ones do you support?", "How can I exchange AUD for GBP?", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "How many top-ups can I use?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "Someone made a mistake on my money transfer because I was charged extra fees.", "My card did not go through in a shop", "Can I use an auto top-up option?", "When will I be able to see my refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "pos": "I don't recognize this debit transaction in my billing statement?", "neg": ["A refund for a recent return has not arrived on my card.", "can I be charged for topping up by card", "How do I know if my top up worked?", "Can I get some help activating my new card?", "Is it free to exchange currency?", "What can I and can't do with the disposable cards?", "Am I able to do a SWIFT transfer with you?", "Please help revert my transaction from this morning.", "What is the reason for the identity check", "Can I have a discount if I exchange currency often?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an unauthorized direct debit on my account", "pos": "Please help my find out why there is an odd direct debit in my records.", "neg": ["What is the age limit?", "Can you check if my money has reached my account since it is not showing up yet?", "I think the exchange rate for the cash I withdrew was wrong.", "I think the exchange rate on my card payment is incorrect.", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "I cannot get my google pay to work.", "I want to take some funds from my other bank account and add them to this one.", "In the App I see a payment that is not mine.", "How far is the closest ATM from me?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I may need to dispute a Direct Debit payment.", "pos": "I am seeing a direct debit I wasn't aware of.", "neg": ["How do you do exchanges?", "Do you accept US credit cards?", "I do not know where the transaction is.", "Why hasn't my cash arrived from a deposited check?", "I have been charged an extra pound!", "I'm still waiting for my card that was issued a week ago. What should I do?", "Why does my transfer still say it is pending?", "I attempted to top up using my card, but now the money just disappeared?", "Why am I being charged for transferring money?", "What limits are the to top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "pos": "Unusual direct deposit", "neg": ["My transfer was wrong, are you able to stop it before it goes through please?", "Seems like my top up has been cancelled", "Where does the exchange rate stand right now?", "My wallet was taken and I see that someone is using my card!   Please help me!", "My card won't work at all for anything.", "your company is awful, i would like to delete my account please", "When will I get my money? It's been too long.", "The app is having trouble verifying my identity.", "What is the delivery time for US?", "I topped up but the app declined it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing a direct debit I wasn't aware of.", "pos": "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "neg": ["Do I get Visa or Mastercard?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Am I able to get a refund for a purchase?", "Can my job deposit my wages directly into the account.", "Can I use your app to exchange USD for GBP?", "If I don't live in the UK, can I still get a card?", "I would like to reactivate a card and wondered if that could be done?", "On my transfer there was a \"decline\" message", "I tried to do a transfer but I got a message that it was declined.", "When shipped to the US how long is delivery time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what this Direct Debit payment is.", "pos": "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "neg": ["Is the exchange rate the same on weekends as the weekdays?", "When are cards shipped?", "What do I do if I have been charged twice?", "My transfer is pending too long.", "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "How many years old do I have to be?", "Is there a auto top-up option?", "Who can have access to top up my account?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to dispute a debit payment from a couple of months ago.", "pos": "There's a direct debit payment that I don't recognize.", "neg": ["What limits are there on the virtual cards?", "I attempted to top up using my card, but now the money just disappeared?", "Where did my money go? I'm not able to withdraw it from my ATM.", "I got less cash than what I specified at the ATM.", "Do you let me choose between Visa and Mastercard?", "Can I see where my money came from?", "I lost my wallet and all my cards were in it.", "How do I activate my card, so that I can start using it?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a direct debit charge that I did not approve", "pos": "I don't recognize this debit transaction in my billing statement?", "neg": ["why wont my american express work to add money", "Is there a reason why top-up needs verifying?", "My contactless payments don't work.", "Why has my top-up failed?", "What is the significance of verifying the top-up?", "Can i choose a specific delivery date?", "I believe my top up was reverted.", "Do cash withdrawals cost anything?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "How long does it take to receive my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "pos": "Unusual direct deposit", "neg": ["Where is the top-up verification code sent?", "I was wondering if you will take any fees in exchange for top ups?", "Will this card work all over the world?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Could not complete transfer, states 'declined'", "Where do i find my PIN?", "I transferred some money but it is not here yet", "Is it possible for me to set up separate accounts for my kids?", "I need my card activated.", "Why am I charged a fee for withdrawing cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On my app I can see that a direct debit payment that I didn't do, appears.", "pos": "Unusual direct deposit", "neg": ["Tell me how I can verify a card top-up.", "What should I do if my phone is lost or stolen?", "Why doesn't my Google pay top up work?", "Please help me change my PIN.", "My statement shows charges for things I never purchased. Were my account details stolen?", "Can I use a bank transfer to add money to my account?", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "My ATM withdrawal is taking forever", "Why did I get a $1 extra fee on the statement?", "Why can't I use my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Purchases I did not make are appearing in my bank statement?", "pos": "Unusual direct deposit", "neg": ["There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "How can I find an ATM that accepts this card?", "It appears my top-up has not gone through.", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "Am I gonna be charged for sending out more cards?", "When I top-up, the app reverts it.", "How long does a transfer take to reach one's account.", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "i need to expedite my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help my find out why there is an odd direct debit in my records.", "pos": "I don't recognize this debit transaction in my billing statement?", "neg": ["I transfered my balance a while back.  Why doesn't my account reflect this?", "If i want to change my pin number can I directly from an ATM?", "How can I change my account details?", "Is payment required to get a card of my own?", "What is this random charge of one pound doing on my account?", "What type of card can I get?", "I need my card immediately.", "How do i transfer something faster than normal?", "For some reason I forgot the passcode I have.", "I am having trouble finding the top-up card verification code."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "pos": "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "neg": ["Tell me what the steps for the identity checks are", "What is the cost for currency exchanges?", "How do I go about ordering a new bank card?", "Physical cards are what I need more of", "Please give me a Mastercard instead.", "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "Why am I getting charged more for using my card?", "I'm expecting to see a cash withdrawal but I'm still waiting.", "I need some help linking my new card.", "Can the card be mailed to Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?", "pos": "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "neg": ["Will you set a limit to my top-up?", "Do you take SWIFT transfers?", "What is the first step I need to make for being able to access my account?", "Will you be able to exchange to EUR?", "Do you charge extra for topping up with a debit or credit card?", "Are there steps to see where my funds come from?", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "How can I top up with my apple watch?", "Why haven't I gotten my payment yet?", "Verify my source of funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do about a debit on my account that I didn't make?", "pos": "Unusual direct deposit", "neg": ["The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "What do you charge to top up US cards?", "There is a payment I don't recognize", "Why won't my transfer go through?", "Why is my ATM withdrawal still pending?", "Help! I lost my card!", "Please help me.  My card is missing.", "What is the reason my cash withdrawal is still pending?", "Someone else might be using my card without my permission.", "How do I make my top up complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize this debit transaction in my billing statement?", "pos": "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "neg": ["What fiat currencies are supported?", "I've got a repeated tranasaction on my card.", "Why hasn't my transaction arrived?", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "I want to create a new pin.", "Please tell me why I was charged additionally when I used the card.", "I'm still waiting for a money transfer to show.", "Do I need to set a limit on auto top-up?", "Which merchants accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "pos": "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "neg": ["how do i get into my account and edit my details", "Can I top up using my apple watch?", "Am I charged for receiving money?", "Is there a fee to get an actual card?", "Please inform me how to get a new card as mine is about to expire.", "I might need to exchange between USD and GBP, is this possible with your app?", "What does it mean when a payment is pending?", "What locations allow me to withdraw money?", "Where can I find a list of descriptions the disposable cards have?", "Delete my account please. Now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "pos": "Unusual direct deposit", "neg": ["Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "What fiat currencies are used for holdings?", "My top up did not go through yet.", "why is there a fee for a payment on my card?", "My card is almost going to expire.", "Where do I find my code to verify my top-up card?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "I'm not happy, I want to close my account.", "Why was I unable to finish this transfer?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Unusual direct deposit", "pos": "In my app, a direct debit payment that I didn't do shows up.", "neg": ["Will my transfer be done soon?", "I am unable to prove my identity", "Why was I charged for a cash withdrawal at the ATM?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "There is a payment in the app that I did not approve", "How to I switch my money for the money used in another country?", "How long will my top-up stay pending?", "What if my top up is reverted?", "Are there limits to businesses that will accept this card?", "There's a cash withdrawal I am certain I did not make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In my app, a direct debit payment that I didn't do shows up.", "pos": "There's a direct debit payment that I don't recognize.", "neg": ["Why is there a fee on a card payment?", "Can we skip verifying?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "Please send my card as quickly as possible.", "Can I use your app to exchange between USD and GBP", "How do I get a new card sent to China?", "I made a transaction to the wrong account!", "How do I get to the virtual cards?", "the transfer to an account wasn't allowed is there any other way for me to do it", "The ATM ate my card; how do I get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to recover my passcode", "pos": "Please help me.  I don't know my code to get into the app.", "neg": ["Do you accept cheques for top ups?", "I could not get a top-up to work, why?", "Where do I look for cash top up?", "I need multiple cards per day, and they all have to be disposable.", "The amount of money I pushed at the atm machine did not come out of the machine.", "If I top-up by using a trasfer are there charges that applied?", "How do I get my virtual card?", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "Why was I charged more than I should have been?", "My cheque deposit didn't seem to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The passcode isn't working for me.", "pos": "I don't have a password.", "neg": ["Could you please freeze my card immediately?", "I haven't received my pin", "How can I pay for top-ups?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "I notice there's a pending payment on my card.", "Why do you need to verify my identity?", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "My card won't work right now.", "Does Apple Watch support the topping-off of my account?", "Transfer isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My password doesn't work.", "pos": "I forgot my passcode. Now what?", "neg": ["What's the earliest time to receive my card?", "The transfer that I was trying to complete was declined. What was the cause?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Transfer declined.", "Is my child too young to sign up?", "What can I do if my card still hasn't arrived after 2 weeks?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "The app declined my top up. What did I do wrong?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "My card got charged twice for the same thing!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my passcode was changed", "pos": "I can't log into my account because I lost my password", "neg": ["Which countries can I change my PIN in?", "I am adding money, what currencies do you accept to do this?", "Why didn't my transfer to a beneficiary happen?", "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "I signed up, but don't have a PIN. Where can I find it?", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "How can I report that my card was stolen? I made a police report first.", "I want to find out what happened to my new card?", "How much would an extra card cost?", "I can't do any business with this virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't log in", "pos": "Are there directions to get a new passcode if I forgot mine?", "neg": ["Where can the pin be located?", "I got an cancellation error when I was topping up.", "When do i get charged a fee for using the card?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Why hasn't my cash been deposited yet?", "How far is the closest ATM from me?", "Why did I get less from the ATM?", "Where is the verification code display?", "Why were there additional charges when I transferred funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my code", "pos": "I can't access my account.", "neg": ["Will the PIN come separately?", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "If I need to make an exchange from USD to GBP, how can I do so in the app?", "How can I exchange currencies using your app?", "how much is the fee for topping by card", "Do I have to go into the bank to change my PIN?", "Why has my top-up been reverted?", "Can I transfer money using the SWIFT service?", "Can the exchange rate change while I am in the process of making a withdrawal?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get the passcode reset?", "pos": "Are there directions to get a new passcode if I forgot mine?", "neg": ["details need to be modified", "What is the delivery time for US?", "Is my new card activated?", "Why are my transfers getting declined?  I havent had a problem in the past.", "How will I get my card?", "Where can I see where funds came from?", "I need to cancel a transaction immediately.", "My phone was left at a hotel and I can't access the app.", "Do I have to go somewhere to activate my card?", "I see I was charged $1 for a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I happened to forget my passcode", "pos": "I need to reset my passcode. Where do I go to do that?", "neg": ["How can I change USD to GBP?", "Where did the money I deposit go??", "What do I do to exchange currency?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Why can't I transfer to an account?", "Please inform me how to get a new card as mine is about to expire.", "When will I get a new card when I order it, and how much will it cost.", "How can receive a physical card", "Where is my pin? I don't have it yet", "The balance does not appear to have updated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've forgotten my app passcode completely.", "pos": "I lost the code and can not get into the app. Help!", "neg": ["what currencies do you accept?", "Why hasn't my top up gone through?", "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "I'd like to make some changes to my personal information.", "How long should I have to wait before I see the transfer in my account?", "Is there a few for exchanging foreign currencies?", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "Is my PIN recorded anywhere?", "Why can't my beneficiary get access?", "Why is there some cash that I did not deposit in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot the passcode on my app.", "pos": "I don't remember my login code", "neg": ["Why is my identification required?", "What is my top-up limit?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "I was given the wrong exchange rate when getting cash", "How do I top up by cheque?", "It says the transfer wasn't accepted.", "How many days do I have to wait for the transfer to reach my account?", "What is going on with it saying my card payment was declined?", "Are there restrictions to transfers to certain accounts?", "Why did the app deny my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my passcode.", "pos": "What are the steps to reset my passcode?", "neg": ["Why can't I get cash from the ATM?", "I did a bank transfer to top up, but the money is not available.", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "How do a reverse a duplicated charge?", "how do I get my card to show in the app?", "How do I add my card to the app once I get it?", "Some cash was missing at ATM.", "I want to know which currencies and cards are supported, can you provide a list?", "Tell me why my transfer is pending.", "Mastercard is my preferred company."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't log in with this passocde", "pos": "I can't access my account.", "neg": ["Why am I not allowed to verify my id?", "What locations can I get money from?", "I do not have my pin yet", "What's the process for exchanges?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "Who gets support?", "Has there been any activity on my card today?", "I would like to report an issue with my product and want to get it refunded"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to better understand why my pass-code is not working.", "pos": "What can I do if my passcode won't work?", "neg": ["Is there a limit for the amount I can top up?", "What do I have to do to cancel a transfer?", "Do you accept US credit cards?", "I have one other credit card from the US. Do you take it?", "Why do you need verification for my identity?", "Why is there a cash withdrawal I didn't make?", "Why is my money not in my account. I have already sent it out.", "Can I receive a refund for an item I purchased?", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "How do I get extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app passcode has completely slipped my mind.", "pos": "I can't remember what my password is", "neg": ["Where can I find the auto-top up feature?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "What are the auto top-up policies?", "When will the money from my bank transfer be available?", "My card was declined at a restaurant today and I don't know what the problem is.", "Why do you guys need to verify my identity?", "where can I find the auto-top up option?", "My card payment has the wrong exchange rate", "i have tried everything to complete a transfer but can't, what should i do next", "I am unable to activate my card, it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do if my passcode won't work?", "pos": "I don't have a password.", "neg": ["Why didn;t my payment work", "I was so embarrassed. Why didn't my payment clear?", "make my account go away", "What should I do if my physical card isn't working?", "why would i be declined if i had money iin my account", "My beneficiary is unable to transact", "I have a payment that has not gone through yet", "Something's wrong my card won't work.", "There is a direct debit patentp that I haven't authorized.", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I've forgot my app passcode!", "pos": "passcode retrieval", "neg": ["Do top-up limits exist?", "My top up did not complete.", "It is listed in my app that I made a payment which I did not actually make", "I just deposited cash to my account and can't find it!", "I withdrew cash and was charged", "What does it mean if my top-up has not gone through?", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "You promised no fees but now I've got one. What the hell!?", "I accidentally made a payment to a wrong account. What should I do?", "I lost my wallet and all my cards were in it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to reset my passcode?", "pos": "passcode retrieval", "neg": ["I'm really concerned because I only made one transaction, but it's appearing multiple times.", "There's a direct debit payment that I don't recognize.", "For my account, how do I transfer money in?", "I want a reason as to why my beneficiary is not allowed?", "Why am I getting declines when trying to make a purchase online?", "On my transfer there was a \"decline\" message", "What is the fee if I use a European bank for a top up?", "What's the earliest time to receive my card?", "Is it possible for me to top up with Google Pay?", "It is listed in my app that I made a payment which I did not actually make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you lookup my password?", "pos": "My passcode was denied.", "neg": ["Why can't I withdraw cash?", "Is it simple to transfer money using my credit card?", "I do not recognize the card payment.", "I found my card! Can I link it back into the app?", "After my card expires what should I do?", "I thought transfers were free, why was I charged?", "Help me please, My Apple Pay American Express top up does not work.", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "You've incorrectly calculated the exchange rate for my cash withdrawal", "Where can I use my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what my passcode is, can you help?", "pos": "Is there a way to recover my password?", "neg": ["how long will my cash withdrawal be pending for?", "My card payment was not successful.", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "Can I get a few more physical cards?", "Even though I made a cash deposit, I am not seeing it in my account.", "How long do I have  to wait for my transaction to be completed?", "I should have a refund in my statement but I can't see it", "Why did my card payment not work?", "why can't my beneficiary make transactions?", "How long does it take to verify a person's identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I reset the passcode?", "pos": "How can I reset my passcode?", "neg": ["Why am I being charged more on exchange with things I bought abroad?", "The top-up did not go through.", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "How do i find my top-up card's verification code?", "Tell me if there is a limit to top-up.", "What does it mean when a payment is pending?", "I cannot get my google pay to work.", "I did a transfer but it is still pending.", "Why is my top-up showing as cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't remember my app code, can you reset it?", "pos": "I can't log into my account because I lost my password", "neg": ["Can I get a card even though I live in the US", "Can I use my new card?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "This transaction needs both a Visa and a Mastercard.", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "I need help reapplying my top-up. It seems it isn't working.", "My identity can't be verified.", "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "How much is the limit for top-ups?", "I can use this card at which ATMs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know my password anymore.", "pos": "How can i reset my passcode ?", "neg": ["My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "What other currencies are available to change to?", "Who charged me a fee for paying by card?", "I was doing a transfer and received a \"decline\" message.", "I don't know where this debit transaction on my statement came from.", "Do I have to pay more for exchanges?", "What countries do your accounts send and receive to?", "When I got cash I was charged an extra fee!  Explain!", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "Can you tell me where to find top up by cash deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to reset my passcode. Where do I go to do that?", "pos": "What do I do if I forgot my passcode?", "neg": ["I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "Can you please refund my item?", "How come I got to pay to get my money from the ATM?", "I want to create a new pin.", "What currency can I use to pay for a top up?", "i cannot get virtual card to work", "How do I order a new card when my old one is ready to expire?", "What's the expected wait time to recieve my new card?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "How long will it take for my top up to work? It's still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I reset the passcode if I need to do that?", "pos": "I can't remember what my password is", "neg": ["I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "Where should I look for my PIN number at?", "I am looking to delete my account. I'm not happy with the service provided by you.", "I have a transfer that is pending.", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "When do I set up my card PIN?", "How do you determine your exchange rates?", "How long does it take for a refund to appear?", "I have questions about how to transfer money to my account.", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone help with my passcode?", "pos": "I thought I knew my password but I guess I was wrong, what can I do now?", "neg": ["Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "My daughter needs an acount.", "Why do I see a random withdrawal in my app?", "In regards to top-ups, can I do them via Google Pay?", "What currency can I use to pay for a top up?", "When will the money be made available in my account?", "I want to top up with my Apple Watch.", "Why do I have a transaction showing up more than once?", "Can you tell me why my credit card was declined while trying to top-up?", "There is a refund missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My passcode was denied.", "pos": "what is going on, i have entered my passcode and its not working", "neg": ["I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "My top up was rejected. Why?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "I would like to cancel a transfer...is this possible?", "If I top-up by using a trasfer are there charges that applied?", "How do I deposit through bank transfer?", "How long does it take for money to reach my account?", "Where do I pay with my card?", "How do I dispute a direct debit that I didn't do?", "I need my card soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My passcode is not being accepted", "pos": "Please help me.  I don't know my code to get into the app.", "neg": ["Can you please check the exchange rate when I was getting cash?", "Can I get a refund on an item?", "How much would an extra card cost?", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "this verifying the top up is annoying", "I want to get few more physical cards", "Please check and let me know why my transfers are getting declined.", "How long does it take for a top-up?", "What are the exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone please help assist me by explaining to me why my pass-code is not working?", "pos": "I can't enter my passcode.", "neg": ["My identity can't be verified for some reason", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "Is a physical card also available", "Card payment has be declined.", "Why hasn't the app verified my identity?", "Can you issue both a Visa and a Mastercard to me?", "There are two of the same charges on my account.", "What is the process to change my PIN?", "how long does it take to transfer money, my retailer is waiting", "Why is my card payment still a pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my passcode?", "pos": "I need to reset the passcode.", "neg": ["are there any exchange fees", "What are all of the different steps for identity checks?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "My actual card isn't functioning.", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "what are weekend rates for getting cash", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Can I use my virtual card for recurring monthly payments?", "What is the fee if I use a European bank for a top up?", "Does it cost much or take long to get a new card? Mine is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't remember my passcode?", "pos": "My passcode won't work.", "neg": ["It appears my top-ups have been canceled.", "Can i receive transfers from my employer to this account?", "my money, where is it coming from?", "Can you please explain why I was charged an extra fee for my transfer?", "how to exchange currencies", "Why was I charged extra when transferring?", "I just sent money but the person I sent it to doesn't see it. What happened?", "What is needed for my daughter to open an account?", "What does a 'pending payment' mean?", "I was getting cash and the card got stuck inside"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for changing my passcode?", "pos": "Why doesn't my passcode work?", "neg": ["I should not have been charged a fee for cash withdrawal.", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "I would like to transfer money into my account.", "How long do bank transfers usually take?", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "I need to know what charges I will incur for using a European card for top up.", "i need help, i lost my card", "can i get a physical card online", "I think my card payment has been reverted", "Will I get a visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new login code", "pos": "Please help me.  I don't know my code to get into the app.", "neg": ["I lost my phone.  What do I do to block someone else from using my account?", "Why did I not get the amount of money I requested?", "I think someone stole money from my card", "my card was refused, why?", "Are there any charges for topping up a US-issued card?", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "I'm not sure how disposable virtual cards work. Please help.", "The ATM didnt return my card!", "How can I close my account, I don't want it.", "How do I get a refund for an unauthorized direct debit payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I forgot my passcode", "pos": "Are there directions to get a new passcode if I forgot mine?", "neg": ["What cards do you support", "Is there anywhere I can't use my card?", "exchanging currencies costs what?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "Do I have to go to the bank to change my PIN?", "My card is about to expire. Do I have to go to a branch to order a new card?", "is the a reason why my transfer has failed?", "I tried to make a payment with my card and it was declined. Why is it pending?", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "I didn't mean to do the transfer, is there any way to cancel it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my password?", "pos": "I can't recall my password.", "neg": ["My things were stolen and I need to know if I can still use this app.", "Why is there an additional fee showing on the statement I received?", "I need an ATM right now!", "A transaction on my card shows as pending.", "Can I stop a transaction?", "I purchased an item and the exchange rate was wrong", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "Where's the button to top up with a cheque?", "Where can I located the auto-top up option?", "I just checked and my payment was cancelled, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my passcode. Now what?", "pos": "I've completely forgot the code to get into the app.", "neg": ["Top up is not working even though I have my AMEX in apple pay.", "How long does it take for a payment to change from pending?", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "I want to transfer money into my account, what do I do?", "My funds are low, can I auto top up?", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "What is the extra €1 on my statement for?", "I left my phone somewhere and can't use the app.", "Will I need a new card or can I put my old card back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to reset my passcode, how can I do that?", "pos": "I have forgotten my passcode", "neg": ["I need to add my new address now that I've moved.", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "I don't think my top up worked", "My cash withdrawal was short.", "Why was there a fee on my cash withdrawal?", "I managed to drunken block my card :(( Help!", "What is the procedure for activating this card?", "I made a payment with my card that was cancelled?", "What is the process to link the new card?", "How much more do you charge for currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Instruct me how to reset the passcode.", "pos": "How can I go about resetting my passcode?", "neg": ["Is it possible to exchange currencies?", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "Are your cards available in the EU?", "What is the closest ATM?", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "Which countries does your service work in?", "How do I go about changing my address?", "My card payment's cancelled", "I paid with card and was charged a fee that shouldn't be there!", "Where do I unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost the code and can not get into the app. Help!", "pos": "I can't remember my password.", "neg": ["Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "Are there businesses that don't accept this card?", "i would like to dispute a direct debit payment", "Top up keeps failing", "Are their fee's for top ups?", "I did a cash deposit to my account but my balance is still the same. What happened?", "My transaction is showing several times.", "Do I get  a mastercard and visa?", "I have duplicate charges for the same transaction", "Are EUR exchanges allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my passcode won't work?", "pos": "Is there a way to reset the passcode?", "neg": ["Why did you charge me extra?", "Do you have a list of businesses that accept this card?", "Will my new card work outside of the EU?", "I got a card, how do I get it in the app?", "I want to link my new card. Can you help?", "My card doesn't seem to work anymore", "I just got my new card, how do I activate it?", "Where is my top-up verification code?", "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "How do I go about getting a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have forgotten my passcode", "pos": "I can't access my account.", "neg": ["What do I do if my smart phone was stolen?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "Do the disposable cards have any restrictions on them?", "Is my card broken? I can't get cash out of the ATM", "Is it possible to change from USD to GBP with your App?", "I found my card again. Can I put it back into the app?", "Please tell me the steps to verify my identity.", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I found my card, how can I use it again?", "Is going to a bank only way to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is my password?", "pos": "Help me!  I don't know what my password is.", "neg": ["How long does it take to activate my card?", "I don't know what this Direct Debit payment is.", "i tried using a virtual card for a hotel but it didn't work, why not", "I live in the US and I would like to get a card. How do I go about getting one?", "I have an unknown debit charge in my statement, why?", "Why was my withdrawal requested cancelled by the ATM?", "How long do I have  to wait for my transaction to be completed?", "I just got my new card, how do I activate it?", "I wanted to know about a pending dollar that is on my statement.", "I'm having a hard time proving my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't enter my passcode.", "pos": "I've completely forgot the code to get into the app.", "neg": ["Where can I find my card PIN?", "Is there a way to track my card?", "What is the source of the money in my account?", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Why am I charged an extra fee on my card?", "I am worried about fees for top up cards?", "How do I change my PIN abroad?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "Shouldn't my new card be here by now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me.  The passcode doesn't work.", "pos": "I seem to of forgotten my passcode.", "neg": ["Is my account accessible even though my verification of my identity has not passed yet?", "This card payment isn't is recognition.", "Why have I not gotten my new card?", "I want to get a refund.", "how to track the card you sent", "Where can I find out where my funds came from?", "I purchased something while traveling, and the exchange rate applied was wrong.", "Why was I not able to get cash from the ATM?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "My payment was cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't remember my password", "pos": "I seem to of forgotten my passcode.", "neg": ["What should I do if someone else used my card?", "Will it be possible to change from USD to GBP with this App?", "I already made a transfer and want to cancel it, how do I do that?", "the transfer to an account wasn't allowed is there any other way for me to do it", "Explain the card PIN to me.", "Have a payment that I haven't done.", "Seems like my top up has been cancelled", "How does one send me money?", "What's the process for terminating an account?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't recall my password.", "pos": "I need to reset the passcode.", "neg": ["I want one of the virtual cards!", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "If I were to use a European bank card for a top up, will I incur a charge?", "I can't find my refund. Please help.", "I still haven't gotten my new card.  When will it get here?", "Can I exchange currencies with the app?", "Can my children get an account?", "I am not seeing recent cash withdrawal on my account.", "I can't activate my card?", "Why would you decline my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't remember my passcode.", "pos": "Lost password", "neg": ["I want to top up with my Apple Watch.", "Can I change my PIN at any cash machines?", "Physical cards are what I need more of", "why hasn't a transaction to a friend cleared yet?", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "It looks like I was charged twice for a single transaction", "Remove my account immediately.", "How long is the wait for my card?", "I paid with my card and ended up being charged a fee.", "I need an ATM right now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I can't access my passcode?", "pos": "Can you tell me my code to get into the app?", "neg": ["So much time has gone by, the pending status shouldn't still be there shouldn't it?", "How do I know where I can use my card?", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "How much will it be in order to pay with a bank transfer using SEPA?", "Where is my credit card that was to be mailed?", "Will you send me a new card in China?", "My card won't let me withdraw money.", "When I tried to transfer funds to my friend today I was unable to do so, why?", "I want to reactivate my card, I thought I had lost it but I found it.", "How old do you need to be to have an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't remember what my password is", "pos": "Help!  I forgot my password.", "neg": ["I can't figure out how to unblock my pin number. Can you help me?", "I couldnt get cash in an ATM", "I need to set up an account for my daughter, how would I do that?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "My card payment has been cancelled", "If I have a credit card with you how I get set up to link to it?", "How long is the delivery to the US?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "The exchange rate is incorrect for my cash withdrawal transaction.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot the code I need to get into the app.", "pos": "My passcode won't work.", "neg": ["How long does a European transfer take?", "Do you charge for sending out more cards?", "Why can't the recepient of my money transaction see it?", "What do I do if a transaction shows up twice?", "The transfer to my beneficiary has not gone through", "When will my deposit post to my account?", "My top up has failed", "I think my top up is still pending?", "I need help proving that this is really me and to verify my identity.", "I needed cash from the ATM but I couldn't get it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used to know my password, but not anymore.", "pos": "How can I reset my passcode?", "neg": ["I tried to make a top-up and it was canceled, why is that?", "What is the reason for the fee charge on my transfer?", "How do you check my identity?", "Will I be charged a fee for topping up using a European card?", "How much does it cost to exchange my balance into a foreign currency?", "It looks like the exchange rates on my card payment are wrong", "how long are my top ups pending", "I have my card now how do I activate it?", "What are my options for topping up, automatic and/or manual?", "What would cause a transfer failure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I forgot my passcode?", "pos": "passcode retrieval", "neg": ["I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "Why is there a 1 euro fee on my statement?", "What countries are getting support?", "How can I change my account details?", "I tried to deposit a cheque into my account and it is not letting me.", "I have a fee for cash withdrawal", "are multiple currencies acceptable?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I used an ATM and wanted to know why I was charged an extra fee.", "I'd like to make some changes to my personal information."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have a password.", "pos": "what is going on, i have entered my passcode and its not working", "neg": ["Am I able to get both a Visa and MasterCard from you?", "make my account go away", "What do I have to do to get my PIN unblocked?", "What is the time frame for european transfers?", "What would the age limit be?", "I was unable to activate my card.", "I am interested in changing my personal details.", "My balance didn't change after I transferred some money.", "I ordered a card and would like to know how to track the delivery progress of it.", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my code", "pos": "I can't get into the app with the passcode.", "neg": ["Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "I transferred money but the balance hasn't changed.", "Why would a card payment be declined?", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "How do I know which countries you provide service in?", "I'm having money transferred from Europe, how long will this take?", "I thought it was free to make a withdrawal. So how much does it cost now?", "why is there a fee for the transfer I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get a new passcode?", "pos": "Why doesn't my passcode work?", "neg": ["Do you charge a fee on currency exchange?", "My refund has not shown up in my account.   Where is it?", "I haven't received my virtual card yet, do yo know why?", "i transfered and yet it is still pending", "What exchange rate will I receive?", "What is going on with it saying my card payment was declined?", "I'm waiting on a top-up, its still pending", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "What fiat currencies are used for holdings?", "My top up may have been reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me.  I don't know my code to get into the app.", "pos": "I cannot remember my passcode.", "neg": ["Why is there a direct debit to my account? I didn't do that.", "I don't have my card after 1 week. What are my next steps?", "My top-up does not seem to have worked, what  went wrong?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "The app reversed a top off I had.  What should I do?", "Is it normal to get charged extra when i use my card?", "My account is locked because I used the wrong pin too many times.  Please help.p", "My payment has been returned.", "A wrong amount of cash we sent to me.", "I found a charge on my debit that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot remember my passcode, is there a way to retrieve it?", "pos": "How do I reset my password?", "neg": ["Why is the transaction to my friend still pending?", "How do I activate my new card", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "The app does not know it is me.", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "I found my card! Can I link it back into the app?", "Why am I getting double charged for multiple transactions?", "Why do I need to verify my identity?", "Why is my withdrawl to cash still pending?", "How can I find out the source of my available cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I reset my passcode?", "pos": "My passcode won't work.", "neg": ["I wasn't applied the correct exchange rate when getting cash", "Why isn't my money from a check deposit showing?", "Can you tell me how do I get a card?", "How do I receive a disposable virtual card?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "How does the exchange rate work on this app?", "Why is my top-up showing as cancelled?", "How come a fee was charged when I tranferred money", "How can I transfer money into my account?", "tell me how to get a refund for something I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I have forgotten my passcode?", "pos": "Can you tell me my code to get into the app?", "neg": ["I bought something with my card and I was charged a fee", "i'm not satisfied with the services and no longer want to be a customer", "I am not in the UK can i get a card?", "I want to take some funds from my other bank account and add them to this one.", "Why doesn't my card work for any transactions?", "I have a direct debit that I did not set up", "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "I just replaced my phone so do I have to make a new account?", "how can the money machine keep my card what do i need to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to reset the passcode.", "pos": "Disaster, I've totally forgotten my passcode, can you help me?", "neg": ["When will I receive my card?", "How do I replace a card that's going to expire?", "I don't understand why there is an extra €1 fee in my statement.", "I ordered my card but it hasn't been delivered yet", "What is the extra €1 on my statement for?", "I don't recognize the direct debit payment on my account.", "How do I make my PIN work again?", "Will any ATM's decline my card?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "Can I use this app for both USD and GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "passcode retrieval", "pos": "How do I reset my password?", "neg": ["Do you support all countries?", "Could you tell me why my top up isn't showing in my wallet?", "How can I setup automatic top-up?", "My card payment has failed.", "There's a cash withdrawal on my account that I didn't make", "Why do you need my name and ID", "The app shows Direct Debit payments that I didn't make", "I need to know the if there is a limit on the amount for auto top-up.", "What is the point of verifying a top up?", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I happened to forget my password", "pos": "What should I do if I don't know my password?", "neg": ["I think when I withdrew money when out of country the exchange rate was wrong.", "I found my card in my jacket this morning, so can I reactivate it?", "Why can't I transfer to another account?", "Why hasn't my card arrived yet?", "top up for my american express card is not working", "Please explain why the funds I added were returned to my account.", "Please give me a Mastercard instead.", "Can you tell me when my card will arrive?", "Is there a fee for european bank cards?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why doesn't my passcode work?", "pos": "I can't remember my password.", "neg": ["Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "If I exchange currencies frequently, is there a discount?", "Can I change my PIN at any cash machines?", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "Can I get an item refunded?", "Please check and let me know why my transfers are getting declined.", "where do i go to transfer money from one account to this one", "How do I dispute a direct debit on my account?", "Card delivery services? Where?", "I couldn't pay with my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I seem to of forgotten my passcode.", "pos": "I can't remember my password.", "neg": ["The app says I made a cash withdrawal that I didn't make", "Top up did not work on the app.", "I checked the app and there is a payment that I don't recognize.", "Are money transfers free?", "Does your app allow currency exchanges between USD and GBP?", "Who do I make a check out to if I want to top off my account?", "My card was stolen", "I need to cancel a transfer I made.", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've forgotten my passcode. Can I reset?", "pos": "Need a new passcode.", "neg": ["What needs to be done to activate and use a card?", "Is it possible to change from AUD to GBP?", "I'm confused as to why my top-up did not go through.", "With this app, will I be able to exchange currency?", "If I am in China, can I still order a new card and if so, how?", "Tell me about verifying top-up", "What can I do about a direct debit transaction on my card that I didn't make?", "Help my find the verification code on a top-up.", "I have a new email.", "Is American Express supported for adding money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I reset my password?", "pos": "Lost password", "neg": ["How do i go about linking a new card?", "I am not recognized by the app.", "What are the steps for my friend to send me money?", "for god sake, just delete my account i am sick of this", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "I messed up a transfer and need to reverse it.", "What are your supported countries?", "How do I use a card to top up?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my password be reset if I do not have it?", "pos": "Not sure what my password is.", "neg": ["I have a transfer from the US, How long is the wait?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "I haven't received my cash yet.", "How do the foreign exchange rates work?", "The item i bought exchanged rate was incorrect.", "I received my salary in the wrong currency. How do I change this?", "Where do I go to cancel a transaction?", "Can you help me to quickly cancel a transaction I accidentally did to the wrong account?", "Explain to me why a transfer would be declined.", "Why is there a payment showing twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me!  I don't know what my password is.", "pos": "I've completely forgot the code to get into the app.", "neg": ["What does pending payment mean?", "I do not recognise the card payment.", "Are there any charges for topping up my card?", "What type of card can I use to top up?", "How do I unlock my account after typing in the wrong PIN too many times?", "What do I need to do to receive my payroll in the account?", "Is there a fee when I add money to my international card?", "Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.", "I want to change my PIN.", "I did not receive my full withdrawal amount"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't log into my account because I lost my password", "pos": "How can I reset my passcode?", "neg": ["There is a cash withdrawal in my account that isn't mine.", "im worried about fraud how do you protect my account", "Can you send me a Mastercard, instead of a Visa?", "Money was transferred to me and I am unable to see it", "can i deposit a check here?", "Why would my payment have been returned to my account?", "The app reverted my recent payment", "I seem to be unable to make any transactions.", "How do I go about transferring money using my credit card?", "What's the fee for exchange of foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  I forgot my password.", "pos": "My passcode won't work.", "neg": ["I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "I need info on activating my card?", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "I forgot my phone at the hotel, so I can't access the app.", "My refund isn't showing up", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "I topped up last night but don't have any funds, why not?", "when i travel can it top up automatically", "Do I have a say when it's delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to reset the passcode?", "pos": "I don't know my password", "neg": ["My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "I haven't received my card and am worried it is lost.", "Can I activate my card with the app?", "How long should it take for a transfer to go through? I have been waiting a while.", "app malfunctioning, does not know its me", "Did  my transfer fail?", "How long does it take for a money transfer to show up?", "Why hasn't my transfer from Europe gone through?", "Should I order a new card before I freeze my original one?", "Please tell my why I was charged a fee for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot remember my passcode.", "pos": "I can't access my account.", "neg": ["My money transaction hasn't arrived.", "How do I change to a different currency?", "How can I unblock my PIN?", "went somewhere else, need to change details", "What is the top up code for?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "Can I use my card at an ATM?", "I want to deactivate my account.", "How come I got charged extra for withdrawing cash?", "Cancel Transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me reset my passcode? I forgot it.", "pos": "I can't access my account.", "neg": ["What does the €1 fee mean?", "new customer and filling gas for the first time today, not working,", "Is there a way to set up an auto top-up?", "My transfer didn't work! Help!", "How can I activate my new card? I didn't recieve any information with it about how to do so.", "I don't think my top up worked", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.", "Do I have a limit to the number of top-ups per day?", "Why did my payment go back to my account when I bought something?", "The app rejected my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there directions to get a new passcode if I forgot mine?", "pos": "I've completely forgot the code to get into the app.", "neg": ["My salary is in GBP, is this something I need to configure?", "How do I activate my new card I just got?", "Why is the exchange rate wrong for my cash withdrawal?", "Why did my transfer not work, it says it was declined?", "How do I get Top Up to work in Apple Pay?", "Am I getting charged for making a payment?", "Can I have my money refunded for an item", "Where are cards available to order?", "My beneficiary didn't receive my transfer", "Why do you need all these details about my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've completely forgot the code to get into the app.", "pos": "Disaster, I've totally forgotten my passcode, can you help me?", "neg": ["I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "I tried to transfer money but it didn't go through", "I need to activate my card.", "How can I find out where the funds are flow?", "I need assistance with understanding which fiat currencies that you support.", "How long is delivery to the US?", "I forgot my pin and am blocked now. Can I reset it somewhere?", "Why have I been charged an extra pound?", "how many virtual cards can i have, i want 8", "Why is my card not working anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I reset my passcode?", "pos": "I can't remember my password.", "neg": ["I have two of the same charges on my account!", "I got $20 when I should've gotten $100", "Do I need to convert my currency from GBP before transferring?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "Can this card be used at all ATMs?", "Why can't I use my card?", "I don't know where the top-up verification code is.", "What is the proper way to activate a card?", "Needed gas, been delayed for half an hour.Please fix it!", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can i reset my passcode ?", "pos": "Is there a way to recover my password?", "neg": ["I'm wanting to get a Visa card today.", "Why am I seeing a transfer fee on my bank statement?", "Can I get paid for this in another currency?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "Where do I find how to top off with a check?", "The card payment I attempted to make failed.", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "What foreign exchange rate will I get?", "Do you accept Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Not sure what my password is.", "pos": "How can I go about resetting my passcode?", "neg": ["Why do we need to verify a top-up card?", "I would like to cancel my order.", "I don't think I was supposed to be charged so much.", "My card has been stolen what do I do?", "Can I transfer money using a different currency?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "Can I use my new card?", "I can still see money in my account after making a payment", "Are there any restrictions for the disposable cards?", "There's a payment that isn't mine on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unaware of what my password is.", "pos": "I can't remember my password.", "neg": ["When I look at my statement there is an extra fee, that is for what?", "I have lost my card! What is my next step?", "Why do I need to verify the top-up?", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "Is there a fee for making a payment? If so, let me know why.", "Why are you charging me for ATM withdrawal? It has always been free before.", "There is a pending transaction on my account, what does this mean?", "how many transactions can go on a disposable card?", "Am I permitted to have a spare card?", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know the code for the app.", "pos": "For some reason I forgot the passcode I have.", "neg": ["Can you tell me why I wasn't able to complete my transfer?", "I'm not sure if my pop-up went through.", "Could you assist me in finding my lost card?", "I want to close my account due to poor customer service.", "I noticed my exchange rate was incorrect when I got cash.", "Where do your cards get delivered to?", "Can an apple watch be used to tup-up?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "Why is there a direct debit fee in the App when I didn't do it?", "Does my account have the option to hold multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Disaster, I've totally forgotten my passcode, can you help me?", "pos": "I don't remember my login code", "neg": ["Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "I see a direct debit transaction in my app that I didn't make.", "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "How can I verify my top-up card?", "My card stopped working. How do I check if there is a freeze on it?", "I was getting cash and the card got stuck inside", "A shop I go to didn't let me pay.", "Is there any age limit?", "May I get one of your cards?  I live in the EU."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get into the app with the passcode.", "pos": "How can I go about resetting my passcode?", "neg": ["I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "Is it possible to get a card outside the UK?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "Why didn't my top up work?", "How do I get a new card when my old one expires?", "Help me. My transfer was declined. How could this happen?", "What do I do if my card expires soon?", "How long does it take to activate the card, as it does not look like its working?", "The ATM won't let me take out cash", "There was a charge applied when I used my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to reset my passcode, this one isn't working", "pos": "Is there a way to reset the passcode?", "neg": ["Which currencies do you work with?", "How old do I need to be?", "What is this extra fee?", "Where in the European Union can I get a card?", "What do I need to do to perform identity checks?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "tell me how to get a refund for something I bought.", "I'm unhappy with the exchange rate your cash transactions.", "If I add money with an international card, are there any fees?", "Can I top-up any amount I wish on any given day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my password to get into the app!", "pos": "I'm locked out of my account as I can't remember my code, what do I do now?", "neg": ["What is the process for getting an actual physical card?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "What kind of charges should I expect to exchange currencies?", "When using my card I was charged a fee for doing so, why?", "How can I exchange currencies in the app?", "My PIN has been blocked, what should I do?", "How do I get my refund back?", "There is a direct debit charge that I don't recognize, what can I do?", "there is a debit i dont recognize", "Please tell me how I can receive a physical card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to recover my password?", "pos": "I am entering my passcode but getting an error.", "neg": ["I need help finding the verification code on the top up card.", "Can I get a Visa card?", "How do I top-up while traveling?", "I do not see the money I transferred into this account", "I need to find the top up verification code", "Please show me how my friend can send me money.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "I recently transferred some cash, but the balance has not changed.", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "What currencies and cards do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Need a new passcode.", "pos": "I can't access my account.", "neg": ["Do you offer auto top ups?", "I was told I would be getting a refund but I have yet to see it", "How much does it cost to exchange my balance into a foreign currency?", "My card payment has been declined", "Why have you declined my card payment?", "Why does a top- up need to be verify?", "Mastercard is my preferred company.", "Will I get a visa or Mastercard?", "Can I use app to unblock my card?", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is going on, i have entered my passcode and its not working", "pos": "I thought I knew my password but I guess I was wrong, what can I do now?", "neg": ["I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Can you unblock my account?  I entered the PIN wrong.", "I am having trouble withdrawing cash.", "What do you charge to top up US cards?", "I need to move money from one of my other accounts to this one.", "I would like to have assistance with activating my card.", "I was charged several times for something", "I can't find the money I just added to my account.", "I tried to use the ATM today but it would not accept my card.", "How much would it cost me for a bank transfer to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't remember my login code", "pos": "I can't remember my password.", "neg": ["My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Why have I not received my PIN", "Is there a way to tell where the money came from?", "Can I see where my money is being transferred from?", "Is there a reason my top-up has not gone through?", "Can I get a disposable virtual card?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "What happens if my card payment is cancelled?", "I need to get my card quickly", "For the disposable cards, what are the restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me my code to get into the app?", "pos": "Lost password", "neg": ["Why are you charging me a transfer fee?", "I can get my identification verified.", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "What can I do to verify my card?", "Is there a money transfer fee?", "Why hasn't my friend received the transaction?", "Why couldn't I get cash from an ATM?", "I made a bank transfer but it doesn't seem to have gone through?", "My identity can't be verified.", "Is there a reason my transfer failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For some reason I forgot the passcode I have.", "pos": "I can't remember my password.", "neg": ["What is this card payment, I do not recognize it.", "My PIN can't access my card, can you help?.", "what are you going to use my identification details for?", "The exchange rate for case abroad is applied wrong.", "My card has been lost! help!", "What was I charged a fee for card payment?", "Is topping up with cash allowed?", "auto-top up option can be found where?", "I would like to know the countries you are offer services in?", "The cash I asked for still hasn't been received"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not understand why my pass-code is not working.", "pos": "I am entering my passcode but getting an error.", "neg": ["I want to cancel my account.", "I'd like to get a Visa card, please.", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "Is the card welcomed by everybody?", "The exchange rate for the money I took out in a foreign country is wrong.", "Why do I need to verify the top-up?", "i need to proof my identity to you why and how?", "Help me access the card I already got so I can information from it.", "How many times can I auto top-up?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have my passcode to access the app.", "pos": "What should I do if I don't know my password?", "neg": ["Can I have a mastercard?", "Still waiting for transfer to be completed.", "Can I change my card PIN?", "Why is there a payment I didn't do in my app?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "I need my purchase cancelled.", "What are all of the different steps for identity checks?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "My card doesn't work when I use it.", "What time will a transfer from the US take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am entering my passcode but getting an error.", "pos": "I can't access my account.", "neg": ["I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "I'm having trouble with proving my identity.", "I need to find out where the card is that I ordered.", "My transfer to another account was not allowed. Why is that?", "is there a way to do automatic top up", "Do top-up limits exist?", "When can I expect the transfer to be complete?", "When will my top up go through?", "How much could I top up?", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My passcode won't work.", "pos": "I can't remember my password.", "neg": ["Which cards and currencies are supported?", "What is the meaning of a pending payment?", "i need to know about exchange rates", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "I don't have the means to prove my identity.", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "How do I use cash to top up my account?", "I got a €1 extra fee in my statement", "The ATM did not give me as much cash as I requested.", "For what reason must I authenticate the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to access my app due to forgetting my passcode.", "pos": "What are the steps to reset my passcode?", "neg": ["Can i receive transfers from my employer this way?", "Why was my atm withdrawl declined", "There is a payment that I made that hasn't gone through yet.", "Why is my money not in my account. I have already sent it out.", "Should I be seeing a fee applied for my money transfer?", "How do I know what the exchange rate will be when I make an exchange.", "My top up doesn't work", "i am under 18 and i am trying to verify my id. why wont it work?", "Is it possible to exchange currencies using the app?", "My card is stolen.  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried entering my passcode and it isn't working. Can you help?", "pos": "I don't know my password", "neg": ["can I use it all over the world?", "I forgot my pin and am blocked now. Can I reset it somewhere?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "I got an cancellation error when I was topping up.", "Am I able to do a SWIFT transfer with you?", "I need my PIN, where is it?", "Why did withdrawing money cost me extra?", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "Why am I being a charged for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps to reset my passcode?", "pos": "I thought I knew my password but I guess I was wrong, what can I do now?", "neg": ["I'm waiting on a top-up, its still pending", "Why did the app deny my top-up?", "An extra fee of €1 was in my statement", "I don't see the transaction I made to a friend on my account.", "Why can I not make a transfer?", "I have a cash withdrawal that I do not recognise.", "What is the number of transactions for one disposable card?", "What is the extra fee I was charged when using an ATM?", "Do I get a discount if I exchange currencies a lot?", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I knew my password but I guess I was wrong, what can I do now?", "pos": "I can't remember my password.", "neg": ["Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "I am not happy with your service and request that my account be terminated!", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "I received my card, how do I get it to work in the app?", "When will my card come? I need it as soon as possible!", "What should I do if someone else used my card?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "I would like to report an issue with my product and want to get it refunded", "I did not get enough cash", "I went to look at my top-up and it was canceled, can you tell me why this happend?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm locked out of my account as I can't remember my code, what do I do now?", "pos": "Is there a way to reset the passcode?", "neg": ["Was my transaction reverted with my card?", "tell me how to get a refund for something I bought.", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "Why are my purchases from this morning still pending?", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "Is there an extra charge to exchange different currencies?", "The cash abroad exchange rate is applied wrong.", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Can i make several disposable cardsper day?", "I contacted the seller and he won't respond.  Please just refund me my  money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Lost password", "pos": "Is there a way to reset the passcode?", "neg": ["I have a transaction that shows multiple times.", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "I'm not sure what I need to verify my identity.", "Can you tell me why I was charged $1 for a transaction?", "Which countries do you work with?", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "How can I verify my identity?", "While getting cash, I was charged a fee.", "The cash abroad exchange rate is applied wrong.", "Do you have any card fees if I want to add money using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to reset the passcode?", "pos": "What should I do if I don't know my password?", "neg": ["What if I type in the wrong PIN too many times?", "What is the procedure for me to get more cards on my account?", "Can I have more than 2 disposable cards?", "What do I need for the identity check?", "Why have you declined my card payment?", "Can you tell me how to get my card on the app?", "My refund has not shown up on my statement.", "I just got a new card how do I get it to start working?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "Is there a charge for using an European bank card for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't access my account.", "pos": "How can I go about resetting my passcode?", "neg": ["Do you charge extra for duplicate cards?", "In which countries does your app work", "Is there anyway to bypass identity verification?", "I wanted to know why a top-up I made has been reverted.", "Why isn't the recipient seeing the transaction? I just sent the money.", "How to receive virtual card?", "What is the dollar that I have pending on my statement there?", "Does a US transfer take long", "Can I have more physical cards?", "I refilled my account balance but got an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't remember my password.", "pos": "What should I do if I don't know my password?", "neg": ["Will I be charged for topping up?", "How can I receive my salary in another currency?", "Are there specific ATM's I can use with this card?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "How do I use bank transfer to top up my account?", "Why did I get charged for a withdrawal?", "Would I be able to refund an item?", "wheres my money receipt", "How do I add the card I just received to show up in the app?", "I need help reapplying my top-up. It seems it isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I don't know my password?", "pos": "How can I go about resetting my passcode?", "neg": ["I would like to get your card in EU. Is that possible?", "What ATMs can I use this card at?", "What are the countries you have offices in?", "What do I do if my card expires soon?", "How do I change the details in my account?", "Can apple pay handle top up exchanges?", "Its been several days and my cash withdrawal is still pending. Why?", "can I use it all over the world?", "I can't get cash from the ATM!", "Why am I still waiting for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know my password", "pos": "How can I go about resetting my passcode?", "neg": ["Where is my credit card that was to be mailed?", "Can I get a card in person?", "how can i add money from my amex card", "Can my teenager have an account?", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "On what do you base your exchange rates?", "Is there a reason my refund isn't showing on my statement?", "I looked on the app and it says I withdrew cash.  I didn't!", "Where is my top-up verification code?", "How many currencies can I have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't able to withdraw money at an ATM", "pos": "Is the ATM broken? I can't get cash from it.", "neg": ["I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "are you sending me my card?", "We want to start a college fund for my daughter.", "My new card has not been delivered to my home yet. What is going on?", "Is there a reason my new card hasn't arrived?", "I have forgotten my passcode", "How can I activate my new card?", "How can I tell if my top-up has been cancelled?", "What is the reason that my top-up is still pending?", "I didn't know there was a charge for tranferring. What is the charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get cash in the ATM but it was not approved", "pos": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "neg": ["What are the uses for disposable cards?", "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "What is the reason why the transfer shows as pending?", "My card has gone missing.", "I submitted a transaction but it was for the incorrect account.", "I've deposited a check in my account but the cash isn't showing as available.", "I received my card. How do I link it to the app?", "Card delivery services? Where?", "Tell me why there is a charge on my cash withdrawl.", "Where do i go to receive a virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "pos": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "neg": ["How are foreign exchange rates determined?", "I want a real card", "I believe my card payment has reverted", "What businesses can I use this card with?", "What are the limits to where my card will be accepted?", "Why hasn't my friend's transaction arrive yet?", "What is needed for identity verification?", "I am being charged the wrong amount on my card.", "I deposited cash into my account, why do I not see it?", "What do I do if the ATM took my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I get declined when I try to withdraw cash?", "pos": "My card rejected a cash withdrawal. Why?", "neg": ["The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "Is there a limit on auto top-up?", "I just have one additional card from the USA. Do you support that?", "What is the cost for currency exchanges?", "I cannot get my google pay to work.", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "Why do you need to know so much about me for my account?", "What is the verification process for my card?", "How do I activate my new card", "Got only $20 when I tried to withdraw $100."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please tell me why I cant get money from the ATM?", "pos": "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "neg": ["I want to cancel a transfer I just made.", "What are the fees for using a European bank card?", "I have no way to prove my identity.", "Is there a charge for exchanging foreign currencies?", "How can I top up my account by bank transfer?", "I need to know what foreign exchange rate I can get.", "Why didn't I get the amount I requested at the ATM?", "Do you have any top-up limits?", "I need more physical cards than I have right now!", "Tell me why there is a fee for a card payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I entered the correct pin but I still couldnt get funds.", "pos": "Why was I not able to take cash from the ATM?", "neg": ["I can't recall my password.", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "How many incorrect attempts cause card to be blocked?", "I want to activate my card, how do I do it?", "I want to get a refund.", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "Why is my friend not getting a transaction arrival yet?", "I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "I had an unexpected fee", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "pos": "Why can I not get cash from the ATM?", "neg": ["My card was working but now it doesn't.", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Will you charge me for topping up with a European card?", "What are ways to test why my card might not be working?", "I need to renew a card that's about to expire", "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "Where can I order my virtual card?", "My transaction is showing several times.", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "pos": "I'm trying to take money from my account but its not letting me. Help!", "neg": ["What works for identity verification?", "I can't recall my password.", "Is there a way I can check on the card on route to me?", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "Where do I go to order my card?", "I just received a new card, where do I go to link it to my account?", "My transfer didn't complete. Why can't I access funds?", "What is the dollar that I have pending on my statement there?", "I would like to top up my account automatically. How do I do that?", "Can I let other people have access to my account in order to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i tried to withdraw money but was told i didn't have funds", "pos": "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "neg": ["Please give me both a visa and a mastercard.", "What do I do if I can't get my card out of the ATM?", "Will there be a charge for sending out more cards?", "Why was my transfer stopped ?", "How do I transfer money from one bank account to another?", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "Is there a way to track my card?", "Can I have a card even if I am not living in the UK?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "Please help me figure out the reason for the odd withdrawal amount from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?", "pos": "My ATM withdrawal was cancelled", "neg": ["I am not happy with your service and request that my account be terminated!", "Why is the purchase I made this morning still pending?", "Where is the closest ATM I can use?", "I must have entered my PIN wrong.", "How old does one need to be?", "How can I obtain a disposable virtual card?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "How do I make sure my transfer isn't goin to an unsupported merchant?", "When will the money from my bank transfer be available?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ATM withdrawal was cancelled", "pos": "My card rejected a cash withdrawal. Why?", "neg": ["I can't find my card! Can you help?", "How long does it typically take for a pending ATM withdrawal to clear?", "Are there any hidden extra fees for currency exchanges?", "How do I reset my passcode?", "What is this extra €1 fee about?", "I did not have the right exchange rate applied to my situation of pulling out cash", "I would like to change the the PIN on my card.", "Is there a fee to get an actual card?", "How can I exchange to EUR?", "I prefer Visa, can I get that instead?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not get the ATM to work", "pos": "Can you tell me why I was declined from getting cash?", "neg": ["Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "Can I change my PIN online?", "I want to return an item for a refund can I do that?", "to cash withdrawals charge me?", "I'd like to know how transferring my money into my account works.", "Is the card welcomed by everybody?", "How do I go about exchanging currencies with this app?", "I don't remember my login code", "Will you tell me how I am supposed to use the disposable cards?", "Can I use SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I went to get cash, it was declined!", "pos": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "neg": ["What does it mean if it says my card payment has been cancelled?", "I need to exchange some foreign currency. What's the charge for doing that?", "Tell me if there is a top-up limit.", "Is there a fee for topping up by charge card?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "Is there a limit to my top-up?", "I want to use my account before identity verification", "Is there a reason my payments are pending?", "I need my card to be activated right now.", "Do you have EUR currency available for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get cash from the ATM!", "pos": "My card didn't work at the ATM in Notting Hill.  Is my card working?", "neg": ["I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "It appears my top-up is still pending.", "I got charged a fee for transferring money.", "Where is my new card if I haven't received it yet?", "Why is my last transfer pending?", "Does it cost anything to do currency exchanges?", "Can you tell me why my transfer is pending still?", "I can't see a transfer to my account I made.", "What should I expect to be charged on a SEPA transfer?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble withdrawing cash.", "pos": "I was declined when trying to withdrawal cash!", "neg": ["What are the charges for recieving SEPA transfers?", "Is it possible to change from USD to GBP with your App?", "How do I verify my new card?", "Why was I charged twice?", "Do I have to pay more for exchanges?", "There was a fee charged when I paid with my card.", "Is there an additional charge to exchange currencies?", "I just got married and I need to change my name", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "I don't remember my password"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my withdrawal requested cancelled by the ATM?", "pos": "I couldnt get cash in an ATM", "neg": ["Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "where can I get the info for my funds", "I have forgotten my passcode", "Why was I charged a fee for my card payment?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "The ATM did not give me as much cash as I requested.", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "Where do I access the auto top-up function?", "Where is the verification code display?", "Are their certain cash machines where I can change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "pos": "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "neg": ["I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "What are the age requirements for service?", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "Why was I denied the option to transfer money to a selected beneficiary?", "I need this item refunded", "Can I have a mastercard?", "How much does it cost to get more cards?", "I did not receive the correct amount of cash.", "How much is the limit for top-ups?", "The app is showing a payment I never made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get cash but it was declined!", "pos": "Why is my ATM cash withdrawal not working?", "neg": ["The exchange rate was incorrect for this item I bought.", "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "Why was I charged a fee for using my card", "Can an apple watch be used to tup-up?", "If I am in China, can I still order a new card and if so, how?", "i want to get a card but i live in the US", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Where did my deposit for my source of funds come from?", "how long does delivery take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "pos": "My withdrawals were going smooth until I got declined today. What is going on?", "neg": ["How can I tell if there will be a fee added to my payment or not?", "I did not get the right amount of cash from the ATM.", "I'm seeing a direct debit payment that is not me.", "I found my card again. Can I put it back into the app?", "Am I able to top up with Apple Pay?", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Why has my card been charged an extra pound?", "Who can send me money?", "Can my account be topped up by my friends?", "What should I do?  I topped off but the app reversed  it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't cash come out of the ATM?", "pos": "What was the cause for my card to be declined?", "neg": ["My app says that I'm not verified.", "If my identy verifacation hasn't gone through can I use my account?", "How can I verify my source of funds?", "Are there any discounts in exchanging currencies frequently?", "Can I add a card to back into the app?", "Why has my payment not transferred?", "What do you do to transfer money to my account?", "How do I prove I am who I am?", "What do I need for activation of my card?", "There is a pending payment on my account, what does this mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card rejected a cash withdrawal. Why?", "pos": "I attempted to get money in cash but it was refused!", "neg": ["What is the reason when I tried to pay contactless at the bus, it didnt work?", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "How do I sign up for a card if I'm in America?", "Why is my top-up showing as cancelled?", "Why can't I complete my transfer?", "there were two of the same charge to my account", "Given a choice, I'd rather have Mastercard.", "How do I get money from friends?", "Which fiat currencies are compatible for exchange and holding?", "Tell me why my transfer is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't the ATM let me withdraw money?", "pos": "I attempted to get cash in the ATM but it was not authorized", "neg": ["There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "Why is my transfer pending?", "Please verify my source of funds.", "Are you aware of any charges for receiving money?", "Can I get a card if I don't reside in the UK?", "What is the process to change my PIN?", "It looks like my card payment might have been reverted.", "Where do i go to receive a virtual card", "Has my card been lost in delivery?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tired to get cash in the ATM but it was cancelled", "pos": "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "neg": ["I contacted the seller and he won't respond.  Please just refund me my  money.", "Can you tell me when the transfer will be completed?", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "The ATM machine ate my card.", "What can I do if my passcode won't work?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "What is this $1 charge on my account?", "Why did the ATM swallow my card?", "Do you have any options to top up with a cheque on my account?", "I am seeing in the app, some cash witdhrawals that I did not authorize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "pos": "Why couldn't I make a withdrawal from the ATM?", "neg": ["Do I get an actual card?", "When will my card be delivered?", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "Will this card work all over the world?", "I am confused why there is cash I did not accept in my account", "Can I open up an account for my child?", "What countries can I use your services?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "Is it possible to have a discount for exchanging currency frequently?", "Will I get a visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "pos": "Is the ATM broken? I can't get cash from it.", "neg": ["I lost my card n need a new one.", "Can it specifically be delivered on a certain date?", "This transfer incurred a fee that I don't think is right.", "I requested a refund but can't see it.", "Please tell me why the same transaction is showing up on my account more than once.", "Does it cost anything to top up?", "Do you have a tracking number for the card I was sent?", "why and how soon do I have to have proof of identity to you?", "Which fiat currencies are supported for holding and exchanging?", "A refund is taking too long."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I can't get money at the ATM", "pos": "Why couldn't I make a withdrawal from the ATM?", "neg": ["Exchange fee help?", "Why can't I get my top up to work in Apple Pay?", "I'd like to get a Visa card, please.", "Why does top-up need to be verified?", "why did i get declined transfer", "What do I do after the ATM takes my card.", "I locked myself out of my account, how do I unblock my PIN?", "I want to cancel a transaction from this morning.", "I want to delete my account. How do I do this?", "My card hasn't shown up yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "pos": "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "neg": ["I believe my top up is still pending", "Are there any charges for receiving money?", "How do I set up my card PIN?", "Some cash withdrawal that I didn't make showed up in the app.", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "Why hasn't my cash arrived from a deposited check?", "I ordered my card but it still isn't here", "the money i transferred didnt arrive", "How do I know if my top-up went through?", "I'm worried that my card has been compromised because I see a payment that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My withdrawal from the ATM was cancelled.", "pos": "My withdrawals were going smooth until I got declined today. What is going on?", "neg": ["My card is about to expire.  Where do I get a new one.", "How do I get started when I get my card?", "Am I able to top up with Apple Pay?", "Change of location, need to change details", "Is it possible to obtain both a Visa and a Mastercard from you?", "Can I set automatic top ups?", "I sent a payment but it isn't showing up in the app", "I was making a purchase and it was declined and I wanted to know why.", "There is a payment with my card which i definitely did not do.", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "ATM withdrawal not working.", "pos": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "neg": ["What is needed for the identity verification?", "Help! When will the card arrive at my home?", "Can someone help with my passcode?", "How can my friend give me money?", "What does it mean if my payment is pending?", "My card is not working.", "What is the length of time for money to reach the account?", "I made a payment with my card that was cancelled?", "Is it free to transfer money or is there a fee?", "Card payment has be declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "pos": "I'm not able to withdraw money from the ATM but I'm not sure why.", "neg": ["Are there any charges for topping up a US-issued card?", "Shouldn't my new card be here by now?", "How do I close my account?", "Is USD free to top up with a US card?", "What steps do I do to transfer money using my credit card?", "i asked for 100 only got 80", "Can I have a supplementary card?", "I received a fee I should not have.", "Is it possible to give a second card from my account to my daughter?", "How long are deliveries to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card doesn't work. I can't get cash out at an ATM", "pos": "Could you tell me why my cash withdrawal was declined?", "neg": ["Do you do business in the EU?", "\nWhere can I withdraw money from?", "How can I exchange AUD for GBP?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "Am I gonna be charged for sending out more cards?", "Why was I charged a higher exchange rate when I bought something abroad?", "How do I get a PIN?", "Can I get a refund?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I not able to get cash from the ATM?", "pos": "Why wont the ATM give me cash?", "neg": ["What is the highest amount I can top-up?", "I can't find any option to top up with a cheque?", "How can I receive my salary in another currency?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "What do I do when I get close to the expiration date of my card?", "I'd like to know what you guys look at to decide an exchange rate", "How do I request a disposable virtual card?", "Can you tell me what are disposable cards for?", "How come I can't put money in my top up account?", "I would like to receive instructions showing the verification process for top up cards.."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "pos": "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "neg": ["What happened to the transfer I did?", "can I use it in any country?", "I no longer have my phone with the app, what should I do?", "Is there a fee to get an actual card?", "Is there an age limit to get an account?", "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "I see a direct debit that isn't mine? How can I get my money back?", "Is there something wrong with my card payment? It's been pending a really, really long time.", "I was wondering if you will take any fees in exchange for top ups?", "I want to end my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "pos": "I attempted to get money in cash but it was refused!", "neg": ["Do you guys have any age restrictions?", "Can you  tell me how to get AUD not GBP?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "I have a card payment which shows as pending", "Why hasn't my balance been updated from the check deposit I made?", "In my statement, I got a €1 extra fee.", "What do I have to do to get the virtual card to work?", "I need to move money from one of my other accounts to this one.", "Why did the transfer fail when I attempted to do it earlier?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my request for cash declined?", "pos": "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "neg": ["I was wondering why my card was declined", "I need assistance with understanding which fiat currencies that you support.", "My cash withdrawal was short.", "need to know places i can withdraw money", "Why have my top ups been canceled?", "How do I close my account?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Can you please tell me how long it takes for the transfer to be available.", "I didn't make a payment that shows in my app.", "I had to pay money for paying with my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "pos": "The ATM wouldn't let me have my money.", "neg": ["What are some of the restrictions that the disposable cards have?", "How can I trade currencies with this app?", "Can you please inform me of the restrictions for the disposable cards.", "There's a direct debit payment that I don't recognize.", "When will the transaction post to my account?", "I would like to change my personal details.", "I seem to of forgotten my passcode.", "Why did I get declined during a transfer?", "Payment I didn't do.", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM would not give me cash,why?", "pos": "My cash withdrawal was declined, why?", "neg": ["I would like to get an account for my child.", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "My card has been pending for a while, what should I do?", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "Can I use app to reset PIN attempts?", "I want to deposit funds, what payments are accepted?", "Why can't I see my funds after I topped up?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "How many disposable virtual cards can you have?", "I have money in a foreign account that I want to send to this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card didn't work at the ATM in Notting Hill.  Is my card working?", "pos": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "neg": ["can i top up from a usa credit card", "I need my PIN unlocked.", "For what reason did my top-up fail?", "Why do you need me to do an identity check?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "how do i get into my account and edit my details", "When did you send me my new card?", "Why is there a cash withdrawal I didn't make?", "I topped up but the app denied it", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "pos": "I attempted to get money in cash but it was refused!", "neg": ["My cash withdrawal was short.", "Do I have to go to the bank to change my PIN?", "Is there a way to change my PIN without having to go to the bank?", "Can I use my salary for this?", "Can you provide me a disposable virtual card?", "Can I cancel a transfer I made", "I keep being asked to verify my identity. Is this normal?", "Can I use my new card?", "Can an American resident apply to get a card?", "I need to see where my money came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM wouldn't allow me to withdraw money", "pos": "Why can't I get cash out?", "neg": ["My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "If I can't choose my card type will I be able to use it everywhere?", "Why did I only receive a partial amount of what I tried to withdraw?", "Can I change my pin at an atm?", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "I got a strange cash withdrawal in my statement", "There's a payment that isn't mine on my app", "How can I get my money back for a payment i didnt make", "Are there any fiat currencies that you will not work with?", "Why would the app show a withdrawal that I did not make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw cash and got declined, why is that?", "pos": "Why can't I withdraw cash from this ATM?", "neg": ["There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "use my credit to add money", "What are the steps to reset my passcode?", "I thought you guys offered free transfers. Why was I charged?", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "How long does it take for money to transfer as my balance hasn't been updated", "Card payment is showing as pending", "Is it possible to have a discount for exchanging currency frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get any money from my account.", "pos": "Is the ATM broken? I can't get cash from it.", "neg": ["What all is needed for the identity verification?", "I tried to used my card in a shop and the transaction was declined.", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "Guide me on how to unblock my PIN", "How long will my transfer stay pending?", "There's a possibility that my card was compromised.", "It appears my top-up has not gone through.", "Please tell me how I can get a virtual card.", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I need to move money to another beneficiary. Why is it not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "pos": "My cash withdrawal was declined, why?", "neg": ["How can I tell if someone else is using my card?", "I can't use my card for anything", "Why does top-up require verification?", "card is being used by someone else", "I was charged a hidden fee when I paid with card.", "I want to delete my account. How do I do this?", "Which countries do you support?", "How long will a transfer from Europe take?", "Can I make an account for my daughter?", "How can I reset the passcode if I need to do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "pos": "The ATM wouldn't let me have my money.", "neg": ["Am I able to do a SWIFT transfer?", "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "What is the top up code for?", "My wallet was taken and I see that someone is using my card!   Please help me!", "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.", "I was given the wrong exchange rate when getting cash", "How do I find out what countries you service and what countries you do not?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "My card hasn't arrived.", "What do you charge to top up US cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I take cash out of the ATM?", "pos": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "neg": ["Am I able to track the card that was just sent to me?", "Need to report a change of address.", "An overseas cash transfer did not work correctly", "I thought transfers were free. Why was I charged to transfer?", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "How do I verify my new card?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I don't have a virtual card - how do I get one?", "I'm still waiting for my transaction.", "What do I need for activation of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wouldn't the ATM give me my money?", "pos": "Why was I not able to take cash from the ATM?", "neg": ["How do I get my money back for something I bought?", "why did i get declined transfer", "can i use both visa and mastercard", "Do you charge if I use a European bank card for top up?", "I would like to transfer money into my account.", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "I would like to activate my card.", "When will my deposit from this morning show up?", "How long does it take for a cash withdrawal to show?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card won't let me withdraw money.", "pos": "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "neg": ["i can not see my top up", "Is there a fee for topping off a US card?", "Will there be a fee to receive a physical card?", "What is the top-up limit?", "My new card hasn't came in.", "Can I have a discount if I exchange currency often?", "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "Is there an auto top up feature?", "How do I get to the virtual cards?", "I did a topup successfully but its not showing in balance. I think there is some problem in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my atm withdrawl declined", "pos": "Why can't I withdraw money?", "neg": ["why has a cash withdrawal charged me?", "How long will a transaction to a friend take?", "Why is there an identify check?", "Is there a topping up limit?", "According to the app, I got cash from an ATM but I haven't made any transactions.", "Is it possible to get a new card in China?", "I shouldn't be charged any fee for transferring .", "I want a virtual card that is disposable", "Do you have a problem with EUR exchanges?", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "pos": "A withdraw I tried to make at the ATM was declined I don't know why.", "neg": ["When I purchased a product in another country the currency exchange was incorrect.", "Can I change my PIN at any ATM?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "HOW LONG TO TAKE THE TIME TO SOLVE", "My password doesn't work.", "where did my funds come from?", "Why didn't my top up work?", "How many cards can I have?", "Do the disposable cards have any restrictions on them?", "There is a payment on my card that I do not recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I declined from getting cash?", "pos": "Why am I having trouble withdrawing cash?", "neg": ["How many years old do I have to be?", "I have a fee and I don't know why", "Can i have the item refunded?", "Can you tell me why my credit card was declined while trying to top-up?", "How can I link the new card?", "I have cash deposit to my account but it is experiencing a problem", "I am trying to transfer money and something is going wrong.", "What is the reason for the fee charge on my transfer?", "What is the estimated date for delivery to US?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the ATM not allowing me to get cash?", "pos": "The ATM will not let me get cash, WHY?", "neg": ["Can I use your services without access to the app?", "How do I cancel a transaction?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "i tried to transfer cryptocurrency into my account but was denied", "Why couldn't I transfer to a beneficiairy?", "I am still waiting for a money transfer to process.", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "How can I check for an unsupported merchant for my transfer request?", "my phone was taken yesterday, what should I do about my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get declined when trying to get cash?", "pos": "My cash withdrawal was declined, why?", "neg": ["Why was I charged a higher exchange rate when I bought something abroad?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "Can you tell me how to tell where my funds come from?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "What do you need my identity details for?", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "I wanted to know why i got an additional fee when i use my card.", "Is auto top up a provided service?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Would it be possible to open up an account for children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I not able to get cash from the ATM?", "pos": "i entered my pin in wrong and got it frozen. how many tries do i have", "neg": ["Can you help me retrieve my card?", "Will my card be here soon?", "Why did my top up get reverted?", "Why did my cash deposit not show up?", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Google Pay Top up isn't working", "Is there a disposable virtual card option?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "How to verify top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "pos": "Why wouldn't the ATM give me cash?", "neg": ["I didn't cancel my card payment.", "I don't know the code for the app.", "Can I use google pay to top up?", "How do I verify the top-up card?", "There's a payment in the app I don't recognize.", "What are the countries that you operate in?", "How do I get my card into the app?", "Lost password", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "I need to do a card activation."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you tell me why my cash withdrawal was declined?", "pos": "Why wouldn't the ATM give me cash?", "neg": ["I want to close my account now.", "Will you send me a new card in China?", "can you express my card to me?", "who should i contact if my refund doesn't go through?", "How do I stop fraud to my card?", "There is unusual activity on my account and I believe someone took my card.", "My daughter need a card from this account. Is that possible?", "I need an accurate exchange rate, when I make my withdrawals.", "How do you top-up using cash?", "The transfer finally worked, but how long does it stay pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "pos": "I attempted to get cash in the ATM but it was not authorized", "neg": ["Why do I see extra charges for withdrawing my money?", "I would like to get a physical card, but I don't know how. Can you help me?", "I thought it was free to make a withdrawal. So how much does it cost now?", "Is there an alternative to a physical card?", "How long will a transaction to a friend take?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "How's the exchange rate looking right now?", "Can I change my pin at a cash machine?", "I was charged twice for a few things this week when I only bought one. What do I do?", "I just received my card and I'd like to activate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wouldn't my withdrawal go through?", "pos": "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "neg": ["How long do transfers take to go though", "How can I change my password?", "Can you tell me what this cash withdrawal is?", "My card still hasn't arrived after two weeks, now what?", "Why was my virtual card rejected?", "I am not receiving the correct exchange rate on my card.", "What is with the need to have all my ID information?", "Can you please explain disposable virtual cards for me?", "Are you going to charge me to collect the money?", "Why is there a payment showing twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "pos": "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "neg": ["I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "Can I use my account although my identity verification has yet to pass?", "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "Can I get a Visa or does it have to be something else.", "Is there a limit to using a disposable virtual card?", "In regards to top-ups, can I do them via Google Pay?", "I took out money, and didn't get all of it.", "Would you be so kind as to activate my card? Thanks", "do I need to verify my identity before I can use my card?", "Is the 1 pound charge I can see an error or an incorrect entry?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card wont work at an ATM", "pos": "A withdraw I tried to make at the ATM was declined I don't know why.", "neg": ["Why am I being charged for transfers? Are they not free?", "Can I use top-up with Apple pay?", "I lost my phone. What do I need to do?", "Can you issue both a Visa and a Mastercard to me?", "The store card reader would not accept my card.", "How long is the wait for my card?", "How do I locate my PIN now that I have my card?", "What is the length of time for one of these items to come to the U.S?", "There was a transaction this morning that I'd like to reverse.", "What flat currencies do you use for holding and exchanges."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wont the ATM give me cash?", "pos": "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "neg": ["What went wrong with my transfer?", "I got a €1 extra fee in my statement", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "Can I link your physical card", "I'm going to cancel a purchase.", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Why has my top up been returned?", "what is going on with my cash withdrawal? the exchange rate is wrong", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.", "After I got my cash, I found out my exchange rate was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to pull cash from an ATM but it wouldn't let me.", "pos": "Why wouldn't the ATM give me cash?", "neg": ["I've deposited a check in my account but the cash isn't showing as available.", "How many physical cards am I allowed to have?", "How can I sign up for a virtual card?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "How do I troubleshoot my contactless?", "I tried transferring to an account but it didn't go through. What happened?", "My card has been stolen what do I do?", "Do I need a photo ID to activate a my new card?", "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get funds in hard cash but it was rejected!", "pos": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "neg": ["Can I put my old card back in the app?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "Is there a limit to the number of disposable cards I can have?", "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "details need to be modified", "Is my transfer pending?", "The ATM didn't give me the amount I asked for", "I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "An ATM swallowed my credit card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why couldn't I get cash from an ATM?", "pos": "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "neg": ["why hasn't a transaction to a friend cleared yet?", "my payment was rejected, do you know why?", "Can I get an auto Top-up?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Why is it I am charged an extra fee when I use the ATM?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "How old do you need to be to use the banks services?", "The top-up is broken.", "How come the money from the merchant appeared back into my account?", "My card failed to work when I was shopping in a store"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I not able to withdraw cash from this ATM?", "pos": "I tried to withdraw cash, but got declined!", "neg": ["I need to find the card I received in the app.", "After I deposited my cash, I still don't see it in my account.", "Is there always a charge when withdrawing money?", "I cannot use my PIN.", "I need to make a transfer from Europe, how many days does this take?", "How will I receive my PIN?", "Do I get charged if I am receiving money?", "What are the currency types that I can keep money in.", "What should I do if my physical card isn't working?", "Will I be sent a new card before mine expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the ATM broken? I can't get cash from it.", "pos": "I attempted to get money in cash but it was refused!", "neg": ["Can I have a friend send money directly to me?", "let me know how many disposable cards I can have?", "Why is my transfer pending when I already made it?", "Can you tell me why my pop-up is still pending?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "I want to know your exchange rates.", "What exchange rate is it?", "How do I go about getting a virtual card?", "Why is top up not working for my apple pay app", "Can you please explain to me why there is an extra €1 fee in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "pos": "My ATM card isn't working for a withdrawl", "neg": ["What are the age requirements for service?", "Why is this beneficiary being rejected?", "I would like to know more about what a disposable virtual card is?", "I want to cancel the transaction I made earlier", "I can't find the auto-top up option.", "I tried to withdraw $100 but only got $20. What happened?", "Are you able to guide me to my card's location?", "Is the fee with my cash withdrawal a mistake?", "Why did they charge me an extra $1?", "Will I be charged for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM wouldn't let me withdraw cash.", "pos": "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "neg": ["My credit card did not go through. Can you see if it has insufficient funds?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "I'm due a refund and it is not on my statement.", "My card got trapped inside an ATM, what should I do?", "I tried to use my debit card, but the payment did not work.", "I transfered my balance a while back.  Why doesn't my account reflect this?", "Where can I get money from my card?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "When will my deposit be processed?", "lost my phone, what is account security?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "pos": "Why am I unable to withdrawal cash?", "neg": ["How to a go about ordering a disposable virtual card?", "I need to transfer something ASAP from China, how long will it take to post to my account?", "Do you support changing the currency I use?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "I wish to use my American Express to put funds into my account.", "With this app, will I be able to exchange currency?", "I looked on the app and it says I withdrew cash.  I didn't!", "How much more do you charge for currency exchange?", "For some reason, the money I added was returned.", "terminate my account please"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didnt let me get cash", "pos": "Why can I not take out cash?", "neg": ["What should I expect to be charged on a SEPA transfer?", "What commission do you take for currency exchage?", "I can not find my refund.", "Help! I need to transfer something to China.", "There is random cash in my account.", "What should I do once my card expires?", "I would like to exchange currency  What types are there?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "The app does not know it is me.", "What is the exchange looking like?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What caused my cash withdrawal to be declined?", "pos": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "neg": ["Why hasn't my transfer gone through", "Why am I charged to get money from the ATM?", "I would like to purchase another card.", "I bought something with my card and I was charged a fee", "Where can I find an ATM?", "I keep being asked to verify my identity. Is this normal?", "Do I have to go into the bank to change my PIN?", "Is it normal to see a fee for transferring money?", "I think that somebody is utilizing my card without my authorization!", "Do I need to go to a physical bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wouldn't the ATM give me cash?", "pos": "I am unable to get cash from the ATM", "neg": ["Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "My physical card is not working", "Why is it important to verify my identity?", "I need to reset my passcode. Where do I go to do that?", "My app is showing a cash balance that I did not receive.", "I didn't make a payment that shows in my app.", "I've tried using my card multiple times and it keeps getting declined.", "My phone was stolen, what should I do first?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "Whats the maximum disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my cash withdrawal declined by the ATM?", "pos": "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "neg": ["If US cards have a top up charge, what is it?", "I wanted to withdraw $100 from the ATM but I only got $20", "My funds are not transferring to my bank. Why is this not working?", "I can't log in", "Everything seems fine with my account, so why did it decline my payment?", "Can the card be mailed to Europe?", "I want to get my hands on one of those virtual cards!", "The ATM didnt return my card!", "I was made to pay an additional pound!", "Is the exchange rate current?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I blocked from withdrawing from the ATM?", "pos": "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "neg": ["I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "How do I get a spare card?", "I need a new card and I live in the United States.", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "How long will it take for my payment to go through?", "This company is bad, delete my account now.", "Where is my missing cheque I deposited?", "Will I be charged a fee for a SEPA transfer?", "What currencies can I hold?", "When I tried to transfer funds to my friend today I was unable to do so, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to take money from my account but its not letting me. Help!", "pos": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "neg": ["I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "I received my card. How do I link it to the app?", "How do I verify the top-up?", "What's my limit for topping up?", "Is there a transaction limit for a disposable card?", "I would like to return my purchases", "Please list the countries you support.", "The ATM didnt return my card!", "I tried using my card at multiple vendors and now it's not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw cash from your ATM but my transaction was cancelled.", "pos": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "neg": ["Why am I seeing a transfer fee on my bank statement?", "Is there a top-up fee if you add money in USD?", "I couldnt transfer money from my account.", "I'm having problems with ID verification", "phone is gone, dont want others to access account information", "How long will it take to get to the US?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "How do I go through the identity checks?", "When I tried to transfer funds to my friend today I was unable to do so, why?", "Is there an exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I declined when I tried to get my money?", "pos": "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "neg": ["My disposable virtual card got rejected", "I tried to top up, but the funds show up as pending. I thought it was instant?", "What is the charge for exchanging currencies?", "Can I use my card no matter where I go?", "Can I order a new card by phone?", "I have no way to prove my identity.", "Does Google Pay offer a top up option?", "What fiat money can I used in the exchange and holding?", "The money has not yet been placed in recipients account.", "What do I need to do to correct this failed transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "pos": "I tried to use the ATM today but it would not accept my card.", "neg": ["Can I receive a refund for an item I purchased?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "I'm not sure why my card didn't work", "I need to get a card, how do I do that?", "How do I get a new expiration date?", "Contactless payments need to be enabled for my card.", "How do I go through the identity checks?", "Why do I see extra charges for withdrawing my money?", "How can a payment be declined", "Can you unblock my account?  I entered the PIN wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i needed money for a night out with the girls but i was declined, why?", "pos": "Why can I not take out cash?", "neg": ["Help me close my account.", "How do I know when my card will expire?", "How to a go about ordering a disposable virtual card?", "Is it possible to hold money in different currencies?", "Why do I get a fee every time I transfer?", "I just pulled money out of the ATM and was charged a fee, WHy?", "Why hasn't my cash been deposited yet?", "How much am I allowed to top-up?", "How do I transfer cash my into my account?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was declined when trying to withdrawal cash!", "pos": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "neg": ["Will you accept my salary if it's in another currency?", "I don't think that my top-up worked.", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "What do I do if I got the wrong amount at the ATM?", "Do you limit my top-offs?", "Please let me know how to place an order for a virtual card", "I would like to use one of my cards for a family member. Is that allowed?", "My card payment has the wrong exchange rate", "How much would it cost me for a bank transfer to top up my account?", "The transfer to my beneficiary has not gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw cash, but got declined!", "pos": "The ATM will not let me get cash, WHY?", "neg": ["when should I receive my refund", "Is a physical charge extra", "Can I transfer my salary onto here?", "My top-up hasn't gone through", "How do I order a disposable virtual card?", "I am being charged a pound out of nowhere. What is this?", "Is there a way to tell where the money came from?", "Can I have a tangible form of my virtual card.", "How much does it cost to top up a US-issued card?", "My Apple Pay top up with my American Express card is not working? Please tell me why"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to get money in cash but it was refused!", "pos": "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "neg": ["I need my card ASAP!", "Will I see the transfer in my account within the week?", "What currencies are supported?", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "My card is almost going to expire.", "how much to get my card in 2 days?", "I must change my PIN as soon as possible.", "I was wondering, Can I get my pay in another currency?", "My money transfer has not yet occurred", "I tried to make a transfer and it didn't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "pos": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "neg": ["Close down my account.  I don't like your service.", "Am I able to have a card sent to China?", "A fee shouldn't apply to me if my card was stolen.", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I made a bank transfer but it doesn't seem to have gone through?", "do i need to wait for my card before i get pin", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "My passcode was denied.", "What foreign exchange rate will I get on weekdays and on the weekends?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "pos": "I needed cash from the ATM but I couldn't get it.", "neg": ["My card won't work right now.", "Should I order a new card before I freeze my original one?", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "I tried activating my plug-in and it didn't piece of work", "Do I get an actual card?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "I put some cash into my account but it's not displaying that on my balance.", "In which countries does your app work", "What do I do to link my new card?", "What steps can I take if someone else is using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I unable to withdraw money even though in the past I've done it just fine?", "pos": "My withdrawals were going smooth until I got declined today. What is going on?", "neg": ["What do I have to do to get my virtual card?", "Why did the transfer fail when I attempted to do it earlier?", "I need multiple cards per day, and they all have to be disposable.", "A withdrawal is showing that I don't recognize", "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "Change my pin?", "I tried to pay through my account but the payment is not going through. What's going on?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Can I use my American Express card with Apple Pay?", "I lost my phone! Will my card still work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't withdraw money", "pos": "Why is my ATM cash withdrawal not working?", "neg": ["top up with credit card", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "Where did the  €1 fee in my statement come from", "Do you supply both Visa and Mastercard?", "I used my card to top up, but the money is not there!", "Could you tell me about the restrictions that are on the disposable cards?", "How long do European transfers take?", "How can I get my money that I didn't get from the ATM?", "Do you ship your cards anywhere?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how come i was declined", "pos": "Is there a reason my cash withdrawal was declined?", "neg": ["What is the significance of verifying the top-up?", "A payment in my account was made by someone I don't know", "How do I unblock my card?", "Someone else accessed my account and made a payment.", "What I topped up was reverted by the app.", "I transferred money but the recipient does not see the funds in their account?", "How can I prove who I am?", "Can I use my Apple Watch to pay for gas?", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my withdrawals suddenly being declined?", "pos": "Why can't I withdraw money?", "neg": ["Why didn't I receive the correct exchange rate for an item that I purchased?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "For SEPA transfers, what kind of charge will be applied?", "I thought I knew my password but I guess I was wrong, what can I do now?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "My wallet was taken and I see that someone is using my card!   Please help me!", "Does it matter if I use Visa or Mastercard?", "What fiat currencies are used for exchange?", "I noticed my transfer was declined.", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a withdrawal from the ATM, but it was cancelled.", "pos": "I was declined when I tried to take out cash!", "neg": ["I have lost my phone, what steps can I take to prevent someone using my account?", "Does it cost extra to exchange foreign currencies?", "When will the money from a transfer be made available on my account?", "What to do if my card is about to expire?", "How will I know what the exchange rate is?", "Which flat currencies are supported for holding and exchange?", "What can I do with a disposable virtual card?", "I am wondering about a transfer from a different country that doesn't show up yet?", "Can you tell me what I need to do to have my pin changed?", "I got charged twice for the same payment. Please removed the pending payment. Thank you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would the ATM machine fail to give me the cash withdrawal I requested?", "pos": "Why am I unable to withdrawal cash?", "neg": ["I did not receive the right amount of cash.", "I would like to get an item refunded", "How old does my daughter need to be to have her own account?", "Why is my last cheque deposit taking so long?", "How come my card payment is still pending?", "Do you accept all cards and currencies?", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Trouble with my top up", "i do not know what this charge is for", "after i got married i need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my cash withdrawal was declined?", "pos": "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "neg": ["On my last trip, I received the incorrect exchange rate.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "Where do I go to update details?", "google pay top up did not work", "A fee that shouldn't be there is there after using my card!", "Why did my credit card get declined for top up?", "My top up did not complete.", "My wallet is empty even though I topped it up an hour ago.", "I see a fee that I think was charged because I paid by card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "pos": "How come the ATM won't give me my money?", "neg": ["Why did I get declined during a transfer?", "What happened to my cash deposit?", "Help, I don't see my money i just added.", "I made a transfer but my balance hasn't been updated", "What's up with verifying top-ups?", "I was charged multiple times for one transaction.", "I received a returned payment that I made.", "Are there any extras for exchanging currency?", "Can you please help me in canceling my order.", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I unable to withdraw my money through this card?", "pos": "I could not get money from an ATM", "neg": ["I didn't mean to do the transfer, is there any way to cancel it?", "Why hasn't my top-up gone through?", "I need to order a new card, can you please direct me to the virtual cards?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Shouldn't my new card be here by now?", "Google Pay won't let me top up.", "My account balance has not updated since I deposited a cheque recently.", "What is needed for my daughter to open an account?", "Can my account have different types of currency in it.", "why was a extra fee added to my account for transfer ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal was declined, why?", "pos": "I could not get money from an ATM", "neg": ["Are you available in my country?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "how to change name on account", "What does it mean if it says my card payment has been cancelled?", "I am unable to use my card.", "What is this $1 charge on my account?", "Please explain the fee on a transfer I made.", "Why did my transfer not work?", "My card expires very soon.  What is the cost and delivery time to get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "pos": "Why can't I get cash out?", "neg": ["Why won't my card work.", "How can I reset my PIN?", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "I need a second card, can I have more than one?", "Are there limits as to where my card will be accepted?", "I still haven't received my card in the mail", "I can't see the transfer that I put in.", "Can you tell me my code to get into the app?", "Why is top-up verified?", "While getting cash, I was charged a fee."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card actually working? It's the first time I tried using it", "pos": "Why couldn't I make a withdrawal from the ATM?", "neg": ["What is the significance of verifying the top-up?", "Can I use Apple Pay to top-up?", "I believe my card has been compromised as there are funds showing that I did not receive.", "Will there be any fees for top ups?", "Do you have any age limit?", "Can I get a card in the US?", "explain the virtual card", "Is there a top-up limit?", "i have been trying to top up my account with a check but it won't work", "Is it possible to get one of your cards in the European Union?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A withdraw I tried to make at the ATM was declined I don't know why.", "pos": "I cannot withdraw money from the ATM", "neg": ["What is the cost and time frame of getting a new card?", "Please tell me why the same transaction is showing up on my account more than once.", "How many disposable  cards are available per account?", "My transaction from earlier needs to be reversed.", "Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.", "How many disposable cards can I make in a day?", "If I need to transfer something quick from China, how long does that take?", "My transfer says pending. What does that mean?", "What should I do if someone stole my phone?", "Why hasn't my account updated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card broken? I can't get cash out of the ATM", "pos": "My ATM withdrawal was declined.", "neg": ["I'm still waiting for the top-up!", "It appears my top-ups have been canceled.", "When will my top up go through?", "Can you tell me about the exchange fee?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "There has been an unusual withdrawal from my account, can you help?", "How to order my card?", "Why was there a fee for paying by card?", "Whats the max I can top up", "What's the best way to use a cheque to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my withdrawal declined", "pos": "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "neg": ["I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "Is it possible to top up using a cheque?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "What is the age limit for an account?", "Will I be charged for topping up?", "The app doesn't believe that I am myself", "Do you offer auto top ups?", "I'm interested in using fiat currencies, which do you support?", "I transferred money, why was charged for an extra fee?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to get cash in the ATM but I was denied", "pos": "I was declined when I tried to withdraw cash!", "neg": ["Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "Contactless payments need to be enabled for my card.", "Am I allowed to hold money in multiple currencies?", "I was unable to transfer money to a beneficiary.", "What do I do if a transaction shows up twice?", "I don't recognize this payment at all!  Help!", "Why am I being charge a fee when using an ATM?", "Why hasn't my friend received the money i sent them yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was declined when I tried to take out cash!", "pos": "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "neg": ["Can I have a second card issued to another family member?", "Is it possible to dispute a debit payment from a couple of months ago.", "The app reverted after I topped-up", "when should I receive my refund", "I was overcharged an additional pound.", "What are the reasons for my beneficiary not being allowed?", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "Which currencies do you work with?", "Is there a pay structure for currency exchanges?", "What type of fiat currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I having trouble withdrawing cash?", "pos": "Why can I not take out cash?", "neg": ["What other fiat currencies can I use?", "Are your cards available in the EU?", "Can someone else use my account if they have my phone?  I lost mine.", "How come my refund hasn't appeared on my statement?", "How long does a top-up take to go through?", "Why has my top-up been returned to my account?", "How do I complete the ID check?", "Are there any hidden extra fees for currency exchanges?", "The app says I made a cash withdrawal even though I didn't.", "What works for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why would i be declined if i had money iin my account", "pos": "My cash withdrawal was declined.  Why?", "neg": ["I have a question regarding the PIN of the card?", "How do I order a disposable virtual card?", "The exchange rate applied was incorrect when I was traveling outside the country.", "What is the rate for exchange fees?", "My card was not accepted in a shop", "I was charged for getting cash.", "I need to transfer funds from my other bank account into this bank account.", "Are there limits as to where my card will be accepted?", "How long does transfer from the US take?", "How can I make my card ready to use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ATM transaction was cancelled.", "pos": "atm refused to give me money", "neg": ["Is there a reason for my top up to be cancelled?", "Can I have multiple currencies in my account?", "Why is there a 1 euro fee on my statement?", "How do I active this card?", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "I need to change my last name on my account because I just got married.", "How do I find my PIN?", "May I change my PIN?", "Seems like my top-up has been cancelled", "When will I get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM will not let me get cash, WHY?", "pos": "I was getting some cash out of the ATM but it cancelled on me without warning.", "neg": ["The exchange rate I was charged for a purchase was not right.", "Why did I get charged for a transfer?", "The recipient can not locate funds.", "The exchange rate for my card payment doesn't seem right.", "I asked for $40 and I only received $20, what happened?", "I just transferred some money into my account and do not see it updated yet, can you assist?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "My app says I withdraw funds from my account through an ATM.", "What steps do I have to take to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "pos": "I attempted to get cash in the ATM but it was not authorized", "neg": ["I am blocked now because I entered the wrong pin, need help.", "how come my transfer declined", "Did  my transfer fail?", "What happens when a payment is reverted?", "How do I activate my card, so that I can start using it?", "I attemped a transfer and it didn't go through.", "Is there an automatic top up feature?", "Where is my money that I transfered?!", "Why would my transfer be declined?", "Are all European currencies available for holding and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my cash withdrawal cancelled at the ATM?", "pos": "I can't get the ATM to give me any cash", "neg": ["show me how to top up", "There is a pending transaction on my account, what does this mean?", "I am being charged a pound out of nowhere. What is this?", "I see a cash withdrawal in the app that I did not do.", "Why is my deposit still pending?", "What is the purpose for verifying my identity?", "What does pending mean on a cash withdrawal?", "Where do I find PIN for my card?", "I did not have the right exchange rate applied to my situation of pulling out cash", "How can I reset my darned PIN number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was declined when I tried to withdraw cash!", "pos": "My ATM withdrawal was declined.", "neg": ["I need a second card on this account for my daughter.", "Are cheques accepted for a top up?", "I need to transfer something from China, How long will it take?", "What fees to you have for top ups?", "please cancel the transaction", "What do I need for activation of my card?", "The exchange rate for foreign ATM currency is wrong.", "I don't think the charges made when I had currency exchanged are right.", "I want to use my American Express for adding money into my account.", "My phone was stolen, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is my monthly spending limit because i was refused my money at an atm", "pos": "I was getting some cash out of the ATM but it cancelled on me without warning.", "neg": ["Why can I not make a transfer?", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "You advertise no fee when paying with a card then my statement shows a fee.", "I did a transaction this morning and now I want to cancel it.", "I think my pin has been compromised, what do I do?", "Delete my account please. Now!", "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I want to transfer some money from my other bank account into this one.", "My card was charged more than expected.", "What is the procedure to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldnt get cash in an ATM", "pos": "I tried to use the ATM today but it would not accept my card.", "neg": ["Fix my top up", "How do I get a refund for something I bought?", "How do I transfer funds if I am paid in GBP?", "The machine gave me the wrong amount of cash.", "I didn't get the right amount of  cash because of the exchange rate.", "Can you please explain why my transfer failed?", "My card got stuck in an ATM.", "In the US, how long is the wait for a transfer?", "What forms of ID should I use for verification?", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was not able to use the ATM to get cash", "pos": "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "neg": ["I need assistance activating my card?", "I'm having problems with ID verification", "Your system is broken. My transfers keep failing, 5 times now.", "My money disappeared right when I tried to top up", "I need more assistance with how to activate my card.", "How much is the limit for top-ups?", "Give me a refund", "I don't think my transfer wen through. Why?", "I received my card. How do I link it to the app?", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to get cash in the ATM but it was not authorized", "pos": "My cash withdrawal was declined.  Why?", "neg": ["What is the dollar that I have pending on my statement there?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "Has my top-up been cancelled?", "I want to get a Visa card", "How did you guys get your exchange rate?", "How much will I be charged for a cross-currency exchange?", "i tried to do a transfer to an account but it didn't work", "Your system is broken. My transfers keep failing, 5 times now.", "I would like to cancel my account.", "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I take money from my account?", "pos": "The ATM wouldn't let me have my money.", "neg": ["Is my fiat currency supported for both hold and exchange?", "For the identity check, do I need any kind of documentation?", "How do I revert a transaction?", "I've been waiting ages and my PIN hasn't gotten here.", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "I requested a refund but can't see it.", "How can I top up with my apple watch?", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "I got a €1 extra fee in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "pos": "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "neg": ["Why do you need so much information about me", "I would like to change my name after marriage.", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "Can the card be mailed to Europe?", "Can I have another card in addition to my first one?", "What retailers accept my card?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "What currencies does google pay top up accept?", "there is a charge i dont recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "pos": "Why can I not get cash from the ATM?", "neg": ["I did a money transfer to my account and it is not showing there.", "Can I pay with my card anywhere?", "I added money to the card but the transaction didn't go through", "I want to cancel my account.", "How can I unblock my PIN?", "Do you know what your exchange rates are?", "I'm being charged for using my card!", "My PIN tries have run out. Now what?", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "Can you check if my money has reached my account since it is not showing up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot withdraw money from the ATM", "pos": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "neg": ["am afraid someone may have gained access to the info on my card.", "top up cancellation", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "My card is stuck inside the ATM.", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "I just received my card and I'd like to activate it.", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "I found my card, am I able to put it back into the app?", "I'm not seeing my cash deposit showing up in my account.", "I get a \"decline\" message when doing a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "pos": "I needed cash from the ATM but I couldn't get it.", "neg": ["My transfer failed, why did that happen?", "I lost my phone and need help so someone doesn't access my account.", "I'm interested in learning more about disposable virtual cards.", "At what age can my children use your service?", "How can I go about getting a disposable virtual card?", "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "Is going to a bank only way to change my PIN?", "Can i make several disposable cardsper day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I get cash out?", "pos": "Why can I not get cash from the ATM?", "neg": ["If I were to transfer, what would the cost be?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "May I change my PIN?", "How do I find the PIN?", "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Can I change my address?", "Can I choose from either Visa or Mastercard?", "I must make several disposable cards per day.", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "pos": "Where did my money go? I'm not able to withdraw it from my ATM.", "neg": ["how do I get top up to work for my card", "How do I know what exchange rate I will get?", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "How many currencies can I have?", "What form of payments can I use for topping up?", "I have to make more then a few disposable cards per day.", "How soon will I get my card?", "My payment card was declined - could you tell me why?", "There is no way for me to prove my identity.", "when will my transfer arrive"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "pos": "I was denied cash at an ATM", "neg": ["I have an unauthorized direct debit on my account", "my check or cash deposit has not shown up", "Is there any amount in which I would get cut off from topping up?", "I reside in the US, but I want a card.", "What stopped my transfer, from being accepted?", "I would like to alter my personal details.", "what do i need to have with me to activate card", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "My cash deposit isn't in my account. What happened?", "The app says I made a cash withdrawal that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to use the ATM today but it would not accept my card.", "pos": "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "neg": ["How can I sign up for a virtual card?", "I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!", "I do not think the pop up went through yet.", "An extra pound was charged!", "I have a trip coming up and want to add money automatically.", "How can I change my name because I just got married?", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "My address details have changed and I want to update them", "My card payment was cancelled it seems."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I not able to take cash from the ATM?", "pos": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "neg": ["How do i secure a top-up card?", "I need to make my card PIN a different number", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "I used the wrong account.", "When will I see an updated balance after a transfer?", "Can I directly deposit my salary to this account?", "I'm not able to activate my card how do I fix this problem?", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "What are the reasons for a declined transfer?", "I think the exchange rate for the cash I withdrew was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can I not get cash from the ATM?", "pos": "The ATM won't let me take out cash", "neg": ["Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "Why do you need verification for my identity?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "How do i secure a top-up card?", "Do you have any card fees if I want to add money using an international card?", "where can i deposit a check", "Why did my card payment get declined?", "I withdrew cash and was charged. Why?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my ATM cash withdrawal not working?", "pos": "I was denied cash at an ATM", "neg": ["Help me activate my card.", "Why is there a direct debit to my account? I didn't do that.", "My refund isn't showing up on my statement.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "My card failed to work when I was shopping in a store", "How do I shut down my account and get out of this company?", "I am waiting on this refund, hurry up.", "I can't log in", "My card wasn't working in a shop", "What if I type in the wrong PIN too many times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why wouldnt the atm give me money", "pos": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "neg": ["Are there any charges for receiving money?", "I have a direct debit that I did not set up", "Can I automatically top-up when traveling?", "On my transfer there was a \"decline\" message", "Do you take both Visa and Mastercard?", "Could you explain your rules for ATM fees?", "Can I exchange currency for different types?", "am i able to receive my salary this way?", "Why wouldn't a transfer go through?", "I need to add a serious amount of cash to my card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not access my money at the ATM", "pos": "Why couldn't I make a withdrawal from the ATM?", "neg": ["How come the money from the merchant appeared back into my account?", "I would like to know how to transfer money into my account.", "How do I get a PIN?", "My card was refused", "My recipient hasn't received the money", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "I am waiting for a payment to be processed", "How long will a transfer from Europe take?", "My transfer failed, why did that happen?", "is there a way to do top up with apple pay"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "pos": "Why am I unable to withdrawal cash?", "neg": ["Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "What flat currencies do you support for holding and exchange?", "How many transactions can be made with a disposable card?", "My account says I have a pending transfer.", "I transferred some funds but I don't see it", "Where can I find your exchange rates?", "My card payment still pending", "Is it possible for me to top up with cash?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "Why was there a fee for paying by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not get money from an ATM", "pos": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "neg": ["I did a cash deposit to my account, but I am not seeing it on my statement.", "What do I do if I believe to be a victim of credit card fraud?", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "how can i get it to add money automatically while travelling", "let me know how many disposable cards I can have?", "Seems like my transfer was declined how come?", "Why did I get charged more for using my card?", "There is a fee from a transfer that is not supposed to be here!", "Are there going to be fees from adding money with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I needed cash from the ATM but I couldn't get it.", "pos": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "neg": ["I was charged $1 in a transaction.", "It says pending status for my payment. Why?", "Which card would I get, Visa or Mastercard?", "Was there a problem with topping up?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Where do I find PIN for my card?", "My card is stuck in an ATM machine, how do I get it back quickly?", "What steps do I need to get another card?", "How many disposable  cards are available per account?", "Why do I see a random withdrawal in my app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I unable to withdrawal cash?", "pos": "My cash withdrawal was declined.  Why?", "neg": ["How do I protect my phone from someone using it after I lost it.", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "What are the currency types that I can keep money in.", "Are money transfers free?", "Will I be charged to top off my account?", "What will I need to configure if my salary is in GBP?", "Is there a list of where I can use my card?", "I require verification for my source of funds.", "Where is this card accepted?", "Are there any restrictions for the disposable cards that I need to be aware of?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I tried to access my cash, I wasn't allowed!", "pos": "Why can't I get cash from the ATM?", "neg": ["What are the requirements to verify my identity?", "Are there any fees when exchanging to foreign currencies?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "how come my transfer declined", "I want to know which currencies and cards are supported, can you provide a list?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "There is a direct debit set up that was not authorized by me.", "I transferred money and it hasn't come yet", "I can't recognise this Direct Debit payment.", "I've got a repeated tranasaction on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my ATM withdrawal cancelled?", "pos": "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "neg": ["I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?", "Are SWIFT transfers supported?", "What is the first step I need to make for being able to access my account?", "Hello, what is a virtual card and how do I get one?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "Am I able to cancel a transfer I just made", "I'm still waiting for my card that was issued a week ago. What should I do?", "I want to link to my card card with you, how?", "I want to deposit funds, what payments are accepted?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "ATM apparently not working?  Couldn't access funds in my account?", "pos": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "neg": ["What are your exchange rates calculated from?", "My funds must be verified", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "What is the longest a US transfer should take to appear in my account?", "The recipient can not locate funds.", "How are exchange rates calculated at this bank?", "My transfer is failing when I try to do it.", "Can I top-up via Apple Pay?", "Who do I contact if there is a direct debit that I did not create.", "Are there only certain ATM machines where I can use this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did my money go? I'm not able to withdraw it from my ATM.", "pos": "My ATM withdrawal was declined.", "neg": ["Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "This fee shouldn't be there after I paid with a card.", "I am looking to get a Visa credit card, what must I do to achieve this?", "My transfer was declined. What might the reason be?", "Can apple pay handle top up exchanges?", "Why was my card payment reversed?", "What's the reason my new card hasn't come?", "How long do I wait for my PIN", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "Do you have an age requirement when opening an account with your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I was declined from getting cash?", "pos": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "neg": ["Where in the app do I link a new card?", "How old do my kids have to be use this?", "Is there a limit to auto top?", "What's the procedure for getting a card?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "why does my statement contain an extra fee?", "Is my top up not working?", "An incorrect exchange rate was applied to an item I bought.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawal was declined.  Why?", "pos": "Why can't I withdraw cash from this ATM?", "neg": ["I have a direct debit I didn't make", "I was supposed to get a refund but it is not showing up on my card", "What kind of ATMs would this card be accepted at?", "Which US cards have top up charges?", "\nI can't seem to be able to use my card\n\n\n", "I tried to top up and suddenly my money disappeared", "Do you have the best exchange rate?", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "I cannot seem to use my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM won't let me take out cash", "pos": "Why couldn't I make a withdrawal from the ATM?", "neg": ["Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "Will I be able to top up by cheque?", "Why is there an extra €1 fee in my statement?", "I haven't received my card and am worried it is lost.", "Its been 3 days, How long will my transfer take to get to my wallet?", "I couldn't make a transfer because it was declined", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "I just got married and I need to change my name", "Why hasn't my account updated?", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to get cash from the ATM", "pos": "Why couldn't I make a withdrawal from the ATM?", "neg": ["I am still waiting for the cash to be returned from a cheque I deposited!", "I froze my account, but how do I order a replacement card?", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "Why did my top-up get reverted?", "The app is showing a direct debit payment that I never made", "I need to know if you will accept my credit card.", "Can i cancel this purchase?", "How do I top up my account using transfer?", "Must I verify my identity?", "When exchanging currencies, is there an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "atm refused to give me money", "pos": "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "neg": ["Why can't I topup my account?", "What do I do if I completed a money transfer but the recipient hasn't received it?", "How long is a transfer in the pending status?", "Are refunds allowed for certain items.", "What kind of cards an currency do you support?", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "Is there a charge for transfers?", "What does it mean to have a pending cash withdrawal?", "can I use it in any country?", "How can I lookup the source for my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "pos": "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "neg": ["how to recover my passcode", "The exchange rate I was charged for a purchase was not right.", "Rates were applied wrong while using foreign currency at an ATM.", "Why am I charged a fee for withdrawing cash?", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "Tell me why my card payment would be reverted.", "Is it possible to get a disposable virtual card as well?", "I think I was charged twice, please help!", "Why haven't I gotten my new card?", "what is the matter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I withdraw funds from my account?", "pos": "My ATM card isn't working for a withdrawl", "neg": ["I got this stupid fee after taking cash out, why?", "I did a transfer earlier but see that it failed to go through.", "Do i need to verify my top up?", "How do I replace a card that's going to expire?", "I want to delete my account. How do I do this?", "Why isn't my refund on my statement?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "How long will this take to get to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come the ATM won't give me my money?", "pos": "The ATM wouldn't let me have my money.", "neg": ["What is the current exchange fee?", "Help me get the virtual card working.", "Can you tell me what are disposable cards for?", "Why was there a fee on my cash withdrawal?", "My cash deposit hasn't posted to my account.", "What is the identity verification process?", "The app rejected my top up", "There is a direct debit charge on my account that is not mine.", "what cards and currencies are accepted?", "There is a payment I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason why my card was declined when I attempted to withdraw money?", "pos": "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "neg": ["How do I change to a different currency?", "Why am I being charged for getting cash?", "Can I link my card I previously received?", "There's a card payment I didn't make", "It seems like a transfer is pending.", "How does one send me money?", "What is the maximum top up?", "Why was one of my transfers declined?", "What is the procedure for topping up with a cheque?", "Did  my transfer fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ATM card isn't working for a withdrawl", "pos": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "neg": ["Instructions for activating card", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "I just transferred some money. Why was I charged a fee?", "I have transferred some money but the balance hasn't changed", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "When will my new card arrive?", "Do I need my phone to use the app?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "How are your exchange rates calculated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was denied cash at an ATM", "pos": "Why can't I withdraw cash?", "neg": ["Why isn't my balance reflecting a transfer I did?", "can i add funds  with a card from the united states", "How do I make a currency exchange?", "Are their certain cash machines where I can change my pin?", "How long does it take for a new card to ship?", "Why is there a payment I didn't do?", "I would like to know how much I can top-up.", "Do you process SWIFT transfers?", "Tell me why my card payment would be reverted.", "Does the card you sent have a tracking number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "pos": "Why can't I get cash from the ATM?", "neg": ["Can I use it outside of Europe?", "How can I get my money that I didn't get from the ATM?", "I have yet to receive the cash I added to my account this morning.", "Please give me both Visa and MasterCard, is it possible?", "My top-up appears to be pending.", "My card isn't working at all, I need assistance. It's really frustrating.", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "How much does it cost to us US cards?", "I need to dispute a direct debit.", "Seems like my transfer was declined how come?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "pos": "I was getting some cash out of the ATM but it cancelled on me without warning.", "neg": ["How can I top up my account by bank transfer?", "I want to take some funds from my other bank account and add them to this one.", "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "top up for my american express card is not working", "Can you tell me what cards and currencies you support?", "How long will it take for my top up to work? It's still pending", "Can you give me a virtual card?", "Can I request a refund", "How long does it take for a pending cash withdrawal?", "Why was my card declined in a shop?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM wouldn't let me have my money.", "pos": "I can't get the ATM to give me any cash", "neg": ["Please tell me how to get a refund for something I bought.", "I need to withdraw money. Where can I do that?", "I'm sure I have enough money so why didn't the store accept my card?", "Is there a certain age I need to be?", "How is my ATM deposit not available yet?", "How much does it cost to do a transfer?", "Can I activate a card in the app?", "I used an ATM and wanted to know why I was charged an extra fee.", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "Why haven't I received a refund yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "pos": "My withdrawals were going smooth until I got declined today. What is going on?", "neg": ["I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "I don't see me 'top up' in my wallet", "I want to create a new pin.", "Can you please help me in canceling my order.", "Is there anywhere  In the  Eu  this card can not be delivered in", "Can it add money automatically while travelling", "is it possible to cancel transactions?", "Do you have charges now when you pay with a card?", "Why have I been charged a small fee to use my card?", "Is it possible to top up by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I withdraw money?", "pos": "I couldn't get money from the ATM", "neg": ["Am I able to get a refund for something I bought?", "Can I get the Mastercard?", "I would like to know why so much identity information is required?", "For my account, how do I transfer money in?", "I would like to top up my account with a bank transfer, is that allowed?", "The exchange rate that was applied for an international purchase was wrong.", "Are there limits on the virtual cards?", "Help me.  The passcode doesn't work.", "I bought an item and the exchange rate was wrong.", "I froze my account, but how do I order a replacement card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not able to withdraw money from the ATM but I'm not sure why.", "pos": "My ATM withdrawal was declined.", "neg": ["Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "Can I top up any amount?", "What do I need to do to transfer money with my credit card?", "can I use my card before identity verification?", "how can i transfer money from american express card", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "I'm wanting to get a Visa card today.", "I want to top up my account. What payment methods are supported?", "Are there specific ATM's that I can draw money from?", "Did a card payment that I made get cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "pos": "The atm wouldn't give out cash", "neg": ["I live in the US and I would like to get a card. How do I go about getting one?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "Is there a reason why my virtual card won't work?", "make my account go away", "How long do I have to wait for Europe transfers?", "For the disposable cards, what are the restrictions?", "My daughter would like a card from my account?  Can I do this?", "What is the fee if I use a European bank for a top up?", "The machine only paid me a hundred when I wanted 20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My withdrawals were going smooth until I got declined today. What is going on?", "pos": "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "neg": ["I am trying to complete a transfer but I keep getting an error message.", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "Can I have a third card?", "I'm looking at my statement, and my refund is not on there.", "Do you charge extra for duplicate cards?", "Help me access the card I already got so I can information from it.", "my payment was rejected", "Do I have a $1 extra fee on the statement?", "Where do I find my code to verify my top-up card?", "I'd like to get a refund for something I bought, is that possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "pos": "What was the cause for my card to be declined?", "neg": ["Card refund is not showing up in my statement.", "Where is the transfer that I did?", "Why are there multiple transactions showing for one purchase?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "Are purchases returnable for full refund?", "how to exchange currencies", "Could you help my figure out the exchange fee?", "Trouble with my top up", "Why do I have an unexpected fee on my bill?", "I want a refund on the things i bought"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The atm wouldn't give out cash", "pos": "I was getting some cash out of the ATM but it cancelled on me without warning.", "neg": ["My card payment has the wrong exchange rate", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I need a new card before it expires.", "how do i get top up with cash deposit", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why wouldn't my contactless work for the metro?", "Can I get a card although I'm not in the UK", "Verify my source of funds?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "I noticed that there was an extra charge fee on my account. Could You explain to me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "pos": "What was the cause for my card to be declined?", "neg": ["How can I sign up for a virtual card?", "How long is the delivery time to the US?", "Why hasn't my payment shown up yet?", "I need to urgently transfer something from China. How long will it approximately take?", "Unable to complete transfer, states 'declined'", "How do I use my card if I lost my phone?", "I see a direct debit transaction that I didn't make.", "I accidentally made a payment to a wrong account. What should I do?", "I don't have my passcode to access the app.", "I moved and need to change my address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can I not take out cash?", "pos": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "neg": ["How can I receive money from someone?", "Do I get charged if I top up with my European bank card?", "Can I get an actual card", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "i have been trying to add money with apple pay but it wont work, why?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "the bank transfer was declined", "Do you have any top-up limits?", "I need another card for a member of my family. Is this possible? How soon can I get one?", "At what places accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i entered my pin in wrong and got it frozen. how many tries do i have", "pos": "What was the cause for my card to be declined?", "neg": ["Is there a charge for getting more cards?", "Where can I sign up for a virtual card?", "I think my top up has been reverted", "Why won't my top up go through?", "Which ATMs accept this bill of fare ?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "How do I top-up while traveling?", "Why would the app show a withdrawal that I did not make?", "After my card expires what should I do?", "Payment I didn't do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "pos": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "neg": ["Can I add a card back to the app?", "I put money in my account a week ago but its still not there, what is happening?", "I've been waiting for a refund where is it?", "I topped up last night but don't have any funds, why not?", "Can you unblock my blocked pin?", "I live in America, but I would like a card.", "what currencies can i exchange between on your app?", "I need my card right away.", "How are foreign exchange rates determined?", "Where is the top-up verification code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get the ATM to give me any cash", "pos": "Why can't I withdraw cash?", "neg": ["What are age requirements for opening an account?", "If I have a physical card can I link it?", "I can't see my refund on my account", "I received a different amount of cash than what I entered.", "A transfer could not be completed.", "Are there any top-up limits?", "Can I use the app without my phone?", "Is there a charge for exchanging foreign currencies?", "Disaster, I've totally forgotten my passcode, can you help me?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM cancelled a transaction on me when I was trying to get some cash out.", "pos": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "neg": ["I need an accurate exchange rate, when I make my withdrawals.", "I happened to forget my password", "How can I check for an unsupported merchant for my transfer request?", "Unusual direct deposit", "Is there a fee for paying by card?", "My money disappeared right when I tried to top up", "My top up was reverted. Can you help?", "Can I get money out of any machine?", "Can I use your app to exchange USD for GBP?", "How do I unlock my account after typing in the wrong PIN too many times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ATM withdrawal was declined.", "pos": "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "neg": ["Why is there a fee for cash withdrawal?", "I made a cash withdraw and it shows up as pending why is that?", "Do you accept SWIFT transfers?", "I punched in the wrong pin too many times and I'm locked out.", "How can I receive money?", "Can I auto top if I'm low on funds?", "How long do I wait for a transfer from the United States?", "The cash I wanted wasn't there.", "Show me how to verify my identity?", "Are there any charges for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why couldn't I make a withdrawal from the ATM?", "pos": "Why did the ATM cancel my transaction", "neg": ["Can my children have an account?", "Help me get the virtual card working.", "I have been charged a fee for getting cash", "I'm not recognizing the card payment.", "Someone hacked into my cards account.", "Why is there a verification to identity", "I do not know what this cash withdrawal is", "I have been waiting for my top-up to complete and it still hasn't gone through.", "I need a new card before it expires.", "My card payment wasn't declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the ATM cancel my transaction", "pos": "Why can't I withdraw cash from this ATM?", "neg": ["How can I unblock my PIN?", "Can I start an account for my kids?", "I need a list of currencies you accept for exchange.", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "How do I add a new card?", "I was charged too many times for one transaction.", "I tried to transfer money but it didn't go through", "Tell me what I should do after my card expires.", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "I bought a product a week ago, but may need to return it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I withdraw cash from this ATM?", "pos": "I couldn't get money from the ATM", "neg": ["What are the reasons for a declined transfer?", "Can you send me more cards for my account?", "what is the correct exchange rate for getting cash", "What is the length of time for money to reach the account?", "I have a payment I didnt make on my account", "What are the steps I should take to recover my swallowed card?", "show me how to top up", "This company is bad, delete my account now.", "How long does it take for the money to show up in my account?", "Can I see the source of my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "pos": "I couldn't get money from the ATM", "neg": ["I'd like more info on getting a virtual card.", "there is a debit i dont recognize", "What are the details of disposable card limitations?", "If I want a friend to top off my account, can they?", "I'm not sure why the card payment didn't work.", "There's a cash withdrawal on my account that I didn't make", "I need to refund my item, can you please help?", "Why are there multiple transactions showing for one purchase?", "Why was my cash withdrawal given the wrong exchange rate?", "I want to get my hands on one of those virtual cards!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't get money from the ATM", "pos": "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "neg": ["What should I do after I've moved and need to update my personal details?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Will this app allow me to exchange currencies?", "Do I need to re-apply to order a new card when my old one's about to expire?", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "When do I see my recent refund in my statement", "Reason for my card to decline", "What are the top-up fees for my card?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "My card was declined but it shows as multiple charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I get cash from the ATM?", "pos": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "neg": ["Why wouldn't a transfer go through?", "I dont have a pin", "My transfer into my account isn't showing up.", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "I don't remember my password", "I made an online purchase and the order has not shown up. Give me my money back.", "Why does my payment appear as pending?", "In what way can I use the disposable cards?", "Can I increase my top-up maximum?", "What is the virtual card and how can i get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "pos": "Why can't I withdraw cash?", "neg": ["How can I cancel my transfer?", "I need to add my new address now that I've moved.", "Card payment has be declined.", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "I believe my top up is still pending", "I just looked over my statement and I don't recognize the name of a card payment.", "How do I use the app to exchange currencies?", "What does top-up verification do?", "I accidentally exceeded my PIN tries.  Please advise.", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What was the cause for my card to be declined?", "pos": "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "neg": ["Do I have to pick a creditcard brand?", "How long does it take to verify a person's identity?", "What is the fee for topping up a US card?", "I should not have been charged a fee for my transfer.", "My identity verification is not working.", "Can you explain the transfer fee that I was charged?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "How long until transfers complete?", "Help me change my PIN.", "My PIN is unlocked, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was getting some cash out of the ATM but it cancelled on me without warning.", "pos": "Why can't I withdraw cash?", "neg": ["Do you accept cheques for top ups?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "How long should it take for a transfer to go through? I have been waiting a while.", "Where can I get my currencies exchanged?", "how does my statement get updated so i know when a refund will reflect on my balance", "I see money go out that I didn't withdraw.", "Can you check the exchange rate on a cash transaction I did overseas", "I don't have my card after 1 week. What are my next steps?", "Which countries can I change my PIN in?", "How long does a payment usually show as pending? Is it normal that mine is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "pos": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "neg": ["How long will it take for my payment to go through?", "Is it possible to track the card you sent me?", "I did a transfer earlier but see that it failed to go through.", "For adding money, which currencies do you accept?", "I want to transfer money to a beneficiary, but I couldn't.", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "The top-up card is verified how?", "what is the correct exchange rate for getting cash", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "How can I top up with Google play?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "pos": "Why can't I withdraw cash?", "neg": ["There is a transaction showing up several times.", "Can I exchange from USD to GBP?", "The correct exchange rate wasn't given to me for an item I purchased.", "Can you give me a virtual card?", "I tried to use my debit card, but the payment did not work.", "How can I check to see where my funds come from?", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "The ATM didn't give me the amount I asked for", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "Help! I think someone has made a cash withdrawal with my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the cause of the delay in applying my card payment to my account?", "pos": "What does it mean if it says that my payment is pending?", "neg": ["Please give me both Visa and MasterCard, is it possible?", "Why does it show that my transfer is still pending?", "I got double charged from something, what can I do?", "The card payment I attempted to make failed.", "When will my deposit post to my account?", "I needed $100 but all it gave me was $20.", "I am yet to receive the money in my account how long will this take?", "What are the disposable cards used for?", "How can I activate the new card i got?", "Can you tell me why a cheque deposit isn't showing in my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the meaning of a pending payment?", "pos": "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "neg": ["I am unsuccessfully trying to make a transfer can you help?", "I tried to make a transfer and it didn't work.", "I did not get all the cash at ATM.", "I need my card topped up,", "How was I charged extra when I used my card to pay?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "Everytime I try to prove my identity it won't let me.", "Its been several days and my cash withdrawal is still pending. Why?", "I want to transfer money to a beneficiary, but I couldn't."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase earlier today but it is still listed as pending- when will it go through?", "pos": "How come my card payment is still pending?", "neg": ["How do I turn on my new card?", "My card is about to expired what will happen?", "I would like to report an issue with my product and want to get it refunded", "Do you think you're asking for too much information about me?", "I live in the EU, can I get one of your cards?", "Which fiat currencies are supported for holding and exchanging?", "I was charged twice for a restaurant, can you take the second charge off?", "I moved and need to change my personal information.", "Do you charge extra for topping up with a debit or credit card?", "Top up did not work on the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a payment show as pending before i should worry about it?", "pos": "Why haven't I gotten my payment yet?", "neg": ["I would like to know what your exchange rates are.", "Out of the blue, my card stopped working.", "How can I get my money that I didn't get from the ATM?", "Can you delete the account?", "Do exchanges cost more?", "Do I receive the physical card for free", "How do you calculate exchange rates?", "How long will a transfer from China take? I need to transfer something from there.", "What's the tracking on the card you sent?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the payment showing as pending from things I bought this morning?", "pos": "How come my card payment is still pending?", "neg": ["How do I know if my top-up went through?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "I still want to use my account but haven't verified is that OK?", "There's a card payment with a name I don't recognize", "I want to use a cheque to pay.", "after i got married i need to change my name", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "I have a trip coming up and want to add money automatically.", "A transfer to my account was denied.", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "pos": "Why didn't my payment process", "neg": ["Why was there a fee for paying by card?", "I bought an item that I was charged a different exchange rate for.", "The exchange rate for my cash withdrawal was incorrect", "Can I get a physical card for free, or is there a charge?", "An ATM machine didn't give me back my card.", "I was trying to top up my account and it isn't working", "What should I do if my smart phone is lost or stolen?", "I'm unable to verify my identity", "I'm confused ass to why my contactless is not working.", "Why isn't my refund on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "pos": "Why aren't my payment funds available to me?", "neg": ["How do I know how much money I will have when I travel abroad?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "How do I make my card appear on the app?", "What is the limit on Auto top?", "The card payment didn't work", "where do I top up my google pay?", "Do I need to set a limit on auto top-up?", "The ATM kept my card?", "Which countries can I change my PIN in?", "Can you tell me what are disposable cards for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is my card payment still pending?", "pos": "Why is the purchase I made this morning still pending?", "neg": ["Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "What is the reason my cash withdrawal is still pending?", "Can I set it up to add money every few days automatically while I am traveling?", "Where are the ATMs that I can use Mastercard?", "I would like to link my card to my account.", "Why can't I withdraw funds from my account?", "I am dissatisfied, I would like to close my account.", "What is this fee for card payment?", "Your company is lame. Shut down all my account services right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a pending transaction on my account, what does this mean?", "pos": "Why is the purchase I made this morning still pending?", "neg": ["What is the maximum I can top up?", "How do I reactivate a card I thought I lost?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "Can I pay more to get it deliver quicker?", "my cash withdrawal is pending, why?", "Currency exchanges have any extra fees?", "I found the exchange rate for my cash withdrawal is wrong", "How can I stop someone from using my card after I lost it yesterday.", "My card is about to expire. What do I need to do to keep using my card?", "can you express my card to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my payment appear as pending?", "pos": "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "neg": ["what to do about stolen phone", "I think someone may be using my card.", "Can I transfer money using the SWIFT service?", "How can i get a refund for something i just bought?", "Do you offer any discounts for someone who exchanges currencies frequently?", "Can my salary be received here?", "Do you charge extra for exchanging currencies?", "Is there such thing as top up by cheque?", "What types of cards and money do you accept?", "I made a mistake this morning when I did a transfer. How do I reverse it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "pos": "The purchase I made is still pending.", "neg": ["What was the issue with my topping up?", "What are the top up charges for all US cards?", "How do I top-up my card with a cheque?", "I topped up but the app declined it", "A Bank ATM did not give my card back. What do I do now?", "Do you also have this extra fee on your statement?", "What is the cost for physical cards?", "Is there any cost to change foreign money to local?", "Is there an alternative to a physical card?", "Would you be able to offer me a discount, since I need to exchange currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does a 'pending payment' mean?", "pos": "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "neg": ["Where do you deliver cards to?", "My card is missing!  Help!", "How do I make my top up complete?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "You promised no fees but now I've got one. What the hell!?", "I would like to cancel my account.", "I made a transfer and they haven't received the money I sent them.", "what is the age limit for opening a new account", "I want to top up my account by a bank transfer, but will I be charged?", "The ATM ate my card; how do I get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what a pending payment is.", "pos": "I got some items this morning but the payment says pending", "neg": ["Can you tell me why my transfer is pending still?", "After purchasing an item I noticed the exchange rate was incorrect.", "How long do I have  to wait for my transaction to be completed?", "How can I order my card?", "I have one other credit card from the US. Do you take that?", "Can you explain to me the way to verify my top up has gone through?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "I think my top up may have been reverted, what do I do?", "How far is the closest ATM from me?", "Where do I need to go to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I notice there's a pending payment on my card.", "pos": "why do I have a pending payment?", "neg": ["The ATM is messed up. It gave me less than I wanted.", "What is the exchange looking like?", "Why are you charging me for ATM withdrawal? It has always been free before.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "What do I need to do to receive my payroll in the account?", "Am I able to track a card that has already been sent?", "Why am I not seeing the check I deposited this morning in my account?", "I do not understand what this particular direct debit is ?", "I have an outgoing transaction", "Is it possible to get a new card in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My purchases from this morning still have pending payments.", "pos": "Why has my card payment not yet been applied to my account?", "neg": ["Can you tell me what cards and currencies you support?", "My PIN is locked, how do I unlock it?", "what is the matter?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "My identity wasn't verified", "A payment I made is for a wrong amount can you help me correct the mistake.", "My card payments have stopped.", "I can't figure out why a transfer is still pending?", "The app says I got cash from an ATM but I didn't", "Why can't a beneficiary receive a money transfer from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My purchases from this morning are showing up as payment pending. Can you tell me why?", "pos": "Why is my card payment still pending?", "neg": ["Can you help me get a disposable virtual card?", "I am being charged the wrong amount on my card.", "Why am I having trouble withdrawing cash?", "Is it free for top ups?", "The app reverted my top up", "Should my top up still be pending?", "I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?", "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "Someone stole my card!", "How do I report fraud on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "pos": "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "neg": ["My ATM withdrawal was declined.", "My app says that I'm not verified.", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "How would I use a bank transfer for topping my account?", "How do I deposit cash?", "I'm trying to activate the auto-top up function. Where is it?", "My ATM card isn't working for a withdrawl", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "Am I getting charged for making a payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment that's pending. Will it go through?", "pos": "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "neg": ["Why do I have an unexpected fee on my bill?", "I want to return an item for a refund can I do that?", "May I get one of your cards?  I live in the EU.", "Do I need a photo ID to activate a my new card?", "I received my card, how do I get it to show in the app?", "I can't remember my password.", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "When I got cash the exchange rate was wrong", "How long does it take for me to get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my payment still show as pending?", "pos": "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "neg": ["What does it mean if my payment was reverted?", "I'm still expecting the transaction to be finished", "How come I can see an extra charge for my transfer?", "What countries are you available in?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "Are there only certain ATM machines where I can use this card?", "In which countries does your app work", "I can't remember my password.", "I need to find the top up verification code", "Why isn't my money from a check deposit showing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean when it says that I have a payment that is pending?", "pos": "Why is this payment pending?", "neg": ["Why verify the top-ups?", "I did not receive my purchase, how do I cancel it?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "Why did my card payment not work?", "What sort of restrictions are there for the disposable cards?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?", "Trouble with my top up", "Can I have a friend send money directly to me?", "I can't get cash from the ATM!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment is pending", "pos": "Why hasn't my payment shown up yet?", "neg": ["How can I exchange currencies with this app?", "I had a decline on my card. Why?", "I was charged extra when I made a cash withdraw, why?", "if im not using my account should i close it or just let it sit", "I can't see the transfer that I put in.", "Is it possible to have a second card?", "The amount of cash I received was not the full amount", "My disposable virtual card was rejected.", "My son has just turned 13, is he old enough for an account?", "my balance has not changed, despite depositing a cheque"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "pos": "How long will my payment be pending?", "neg": ["The machine only paid me a hundred when I wanted 20", "What happens with the duplicate charge in my account?", "How do I get the passcode reset?", "Waiting for the cash I deposited this morning still", "How long does it take for a top up to be approved?", "How do I add the card I just received to show up in the app?", "Can you check the exchange rate on a cash transaction I did overseas", "How can I get another card?", "What steps are taken to transfer money into my account?", "Why did I get charged extra?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to pay through my account but the payment is not going through. What's going on?", "pos": "There is a payment that I made that hasn't gone through yet.", "neg": ["I've been waiting for a top up to come through for over an hour and I need the funds now.", "i want to get my salary deposited as pesos?", "What other fiat currencies can I use?", "I have been waiting over a week. Is the card still coming?", "Can my 8 year old grandson open an account at the bank?", "Can I verify my top-up card?", "When I made a transfer I was charged extra.", "I have one other credit card from the US. Do you take it?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "When will I receive a transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought some things in the morning but the payment shows as pending", "pos": "What does it mean when it says I have a payment pending?", "neg": ["How long does it take for deliver to the US?", "How do the foreign exchange rates work?", "Is my account accessible even though my verification of my identity has not passed yet?", "what are your exchange rates at?", "I have not been able to use this card.", "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "What is the time frame for european transfers?", "If there isn't much money left over, will it top-up automatically?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "pos": "There is a pending payment on my account, what does this mean?", "neg": ["Where are the virtual cards?", "Why can I not make a transfer?", "cancel my account", "The app is showing mt withdrawals that aren't  mine.", "Will there be a fee if I receive a SEPA transfer", "how do i get top up with cash deposit", "Why was I charged twice for my item!", "I was declined when trying to withdrawal cash!", "What is the fee for a foreign currency exchange?", "Why did my transfer not work, it says it was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a payment to change from pending?", "pos": "Card payment still pending.", "neg": ["how come my transfer declined", "Contactless payments need to be enabled for my card.", "I must change my PIN as soon as possible.", "I don't know where the top-up verification code is.", "What has to be done to verify my identity?", "Will there be extra charges regarding to adding money into my international card?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "I have an outgoing transaction", "What do I have to do to prove my identity?", "They is a payment I don't recognize on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "pos": "Why is my card payment still listed as pending?", "neg": ["My card is due to expire soon.", "Why can't I add any beneficiary I choose?", "I am looking to transfer some money from my other bank account into this one.", "I need to get visa and mastercard", "How can I top up my card with another card?", "I cant find my card.", "What is the fee to top-up my account", "are there any country restrictions?", "Is there a way to get a virtual card?", "I put money into my account in the form of a cheque, but my balance did not change."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the payment I made still pending?", "pos": "How long will my payment be pending?", "neg": ["Can you please help me in canceling my order.", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I will not be able to verify my identity.", "Why wasn't my card payment accepted?", "Do I pay a fee for SEPA transfers?", "Why am I charged a fee for withdrawing cash?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "I tried to top up but the app rejected it.", "I need to know what foreign exchange rate I can get.", "My marital status has change, I got to correct my name to reflect that."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are the things I bought earlier today still showing as pending?", "pos": "I have a payment that is still pending", "neg": ["Help me delete my account.  I am not satisfied with the service.", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "Am I able to top up with Apple Pay?", "Why am I not seeing the check I deposited this morning in my account?", "My source of funds require verification.", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "I paid with a card and there is an extra charge. Why?", "Please explain why the funds I added were returned to my account.", "What age do you have to be to open an account?", "What is the charge to make a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move", "pos": "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "neg": ["What source do my fund come from?", "Please tell me how I can get a virtual card.", "I have a cash withdrawal in my statement. Why is that?", "Can you tell me what the cash withdrawal is in my statement?", "In which stores can I shop with this card?", "I need more physical cards than I have right now!", "I did not get all the cash at ATM.", "How long should it take for my top-up to finish? I've been waiting a while.", "My card got blocked, how do I reset?", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my payment is still pending?", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "I already paid to top-up but the funds aren't available yet, where are they?", "Are there only certain ATM machines where I can use this card?", "My wallet is empty even though I topped it up an hour ago.", "Is it possible to change my address?", "I think my top up has been reverted", "Why have I received a rebate for my payment after a week?", "Why can't I edit my personal details?", "I did not set up a direct debit I have"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the payment from my card still pending?", "pos": "There is a payment that has not processed.", "neg": ["Can I open an account for my children?", "How do I close my account, since I'm dissatisfied?", "If my phone was stolen, do I need to do anything?", "Did you revert my top up?", "I'm using the app and I noticed a payment that I didn't make.", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "I believe my card has been compromised as there are funds showing that I did not receive.", "With one disposable card how many transactions can i do?", "I need assistance with transferring funds to another account.", "My transaction is on the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to find out why my pending payment hasn't gone through.", "pos": "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "neg": ["My cash withdrawl has the wrong rate of exchange.", "I need a disposable virtual card. Please tell me how to order one.", "Why isn't my beneficiary allowed?", "Is there a way to change my PIN without having to go to the bank?", "Is there a way to set up an auto top-up?", "Some cash has been withdrawn but I didn't do it.", "I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?", "Why is the transfer showing pending?", "I got notified that my top up has been reverted. Why?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "pos": "I made a payment that is not yet complete.", "neg": ["How much is the exchange fee?", "Will this app allow me to exchange currencies?", "I saw a payment come out of my account for a merchant I don't remember.", "Do you have a problem with EUR exchanges?", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "How much for an actual card?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "What happened to my top-up? I think it was cancelled.", "Why am I charged a fee for withdrawing cash?", "Can you help me find the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment that hasn't went through yet.", "pos": "why do I have a pending payment?", "neg": ["My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "How can I fix this?  There is a double charge on my account.", "How can I change my information?", "Do you think you're asking for too much information about me?", "I was unable to transfer money from my account.", "what are limits to top up", "Help!  There is a cash withdrawl on the account that I didn't make!", "There is a fee from a transfer that is not supposed to be here!", "Is there a cash withdrawal fee? Because I just got charged?", "I'd like to get a Visa card, please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for my payment to go through?", "pos": "How long does it take for my payment to process?", "neg": ["How old do you have to be to open an account?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "I have an unknown direct debit payment on my account", "Will I have to wait much longer for my new card to arrive?", "phone is gone, what should i do", "What is a pending cash withdrawal?", "I just got my new card and tried using it and it was declined?", "I made a mistake when making my last transfer, please cancel before it goes thru.", "i tried to do a transfer to an account but it didn't work", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my card payment cleared yet?", "pos": "Why hasn't my payment gone through yet?", "neg": ["I didn't get all the cash I asked for", "Can I see my available money?", "I don't have the device I used to log onto the platform so I can't access it.", "My card payments have stopped.", "What is the price for a physical card?", "I was overcharged an additional pound.", "I need to know how much it costs to transfer funds.", "How much can I withdrawal in one month without incurring fees?", "I was removing a dollar amount from my account and now don't have access to my card.", "There is a direct debit payment I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my purchases from this morning still pending?", "pos": "It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?", "neg": ["How do I receive a disposable virtual card?", "Where do I go to add a new card?", "How can I cancel my transfer?", "There is a withdrawal in my account I didn't make.", "I can't find the auto-top up option.", "Can you tell me where to find my top-up verification code?", "Where do I go to fill out the identity form?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Why wasn't my payment to beneficiary X approved?", "Using international ATMs messes up the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My purchase from this morning still is pending.", "pos": "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "neg": ["I have a strange transaction for £1 on my statement, what is that?", "Can money be exchanged from one currency to another?", "Do you take SWIFT transfers?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "What's the deal with verifying the top-up?", "What is the age limit for an account?", "Can I get a card even though I live in the US", "Where is the refund on my statement?", "i need a refund right away but the funds aren't available in my account", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean when it says I have a payment pending?", "pos": "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "neg": ["Is there a auto top-up option?", "Does your app allow currency exchanges between USD and GBP?", "Will money be added automatically when necessary?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "I made a transaction this morning but I need to revert it now.", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Can I have my money refunded for an item", "Can I use your services without access to the app?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it saying I have a pending payment?", "pos": "When is a payment I made with my card going to clear>", "neg": ["Why is there some cash that I did not deposit in my account?", "My card activation attempt failed.", "There is no way for me to prove my identity.", "I'd like to know what the foreign exchange rate will be.", "Why was there an extra charge because I used my card to pay?", "What if I need my salary in another currency?", "What do I do about my expired card?", "My payment has an incorrect exchange rate.", "Can I top-up by cheque?", "What do I need for activation of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "pos": "Is there a problem with the payment that I see is still pending?", "neg": ["Why is my identification required?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "Is there such thing as an auto top-up option?", "How do I add a card on to the app?", "My card has an expiration date, will you send a new one automatically?", "Can you tell me where I can withdraw money?", "Is there a reason my top-up has been cancelled?", "I checked my statement and saw a charge of one pound, where is this charge coming from?", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "I'm seeing a direct debit payment that is not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a purchase to go from pending to authorised?", "pos": "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "neg": ["What can I use to receive my salary?", "How can I tell what foreign exchange rate I will get?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "Where can I located the auto-top up option?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "i dont recognise some of these transactions, i think someone has my card details", "i used a check check yesterday to balance my account and it isn't showing up?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Where can I find a Mastercard ATM?", "I purchased this item and would like a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is this payment pending?", "pos": "Why would my payment for my card show as pending?", "neg": ["How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "why am I being charged a fee for transferring money ?", "I made a payment but the app gave the money back.", "Why did you charge me for taking out cash?", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "Tell me where I can find the auto top up feature and a little bit about it please.", "Can you tell me why the card payment came back?", "Do I have to pay extra if I use an international card to top up my account?", "How do you exchange currencies", "What do I need to do for a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card payment is showing as pending", "pos": "Why is my purchase showing as pending?", "neg": ["I was charged an extra dollar on my account and would like to know the reason.", "The service here is horrible, I want to delete my account.", "How do I know where my funds come from?", "Do I need to do anything special for my friend to send money to my account?", "Where can I use a disposable card?", "Changed details is essential, what steps do I take to do so?", "I see a reverted payment on my account. Why has this happened?", "how many transactions can go on a disposable card?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "I am traveling, what can I do to set up auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like a payment I've made hasn't made it through yet.", "pos": "It says pending status for my payment. Why?", "neg": ["Why is there a cash withdrawal I didn't make?", "How's the exchange rate?", "What is your opinion on the exchange rate?", "I want to get my hands on one of those virtual cards!", "Do physical cards cost money?", "What kind of cards an currency do you support?", "With my credit card i would like to transfer money.", "What do I do after my card expires?", "I was charged an additional amount of money for making a purchase with my card", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a pending payment on my card.  Why?", "pos": "Card payment is still pending, why is that the case?", "neg": ["I see a duplicate payment.", "Top-up is not working", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "How can I get a disposable virtual card?", "What card types can I choose from?", "I did a transfer but it is still pending.", "Is there a fee for exchanging currency?", "How come my card payment has been declined?", "If someone in a different country sends me money, do I have to pay a fee?", "Why was I charged a fee when I withdrew money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't payment gone through yet?", "pos": "There is a single payment on my card which shows as pending.", "neg": ["I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "Why is the exchange rate on my card wrong?", "What are the steps needed to top up with Apple Pay?", "Are there any hidden limit on the auto top-up?", "My transfer is failing when I try to do it.", "In what way can I change my PIN and where do I need to be?", "How do I edit the personal details on my account?", "Show me the source of my money.", "How soon will I get my card?", "is apple pay a top up service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has been pending for a while, what should I do?", "pos": "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "neg": ["I tried to make a transfer and it didn't work.", "Where can I order a card?", "I have transferred some money but the balance hasn't changed", "Can you tell me the ATMs I can use with my card?", "Payment I didn't do.", "How do I go about topping up with Google Pay?", "I do not need GBP, I need AUD, how do I convert it?", "should i contact customer support if i can't edit details", "Can I get paid for this in another currency?", "My top-up was reverted by the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if it says that my payment is pending?", "pos": "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "neg": ["What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "Where is a ATM that accepts Mastercard?", "I would like to get some extra cards?", "I entered the correct pin but I still couldnt get funds.", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "Can I select my card scheme or do you choose it for me?", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "How do I change to AUD from GBP?", "Please help revert my transaction from this morning.", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a single payment on my card which shows as pending.", "pos": "What's taking so long for this payment to go through?", "neg": ["What do you use disposable cards on?", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "Can i receive transfers from my employer to this account?", "No option to top up with a cheque ?", "How do I see my updated balance after I make a cheque or cash deposit?", "I see a direct debit transaction in my history that I did not set up.", "How long does a check take to show up in the account balance?", "Can I set automatic top ups?", "If someone sends me money, will I be charged?", "I am trying to exchange AUD for GBP, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a payment with my card and it was declined. Why is it pending?", "pos": "Could you please tell me why my purchases from this morning say payment is pending?", "neg": ["I just initiated a transfer but I'd like to cancel it.", "How many currencies can I have money in in my account?", "want to know how to get virtual card", "Why would the app show a withdrawal that I did not make?", "I contacted the seller and he won't respond.  Please just refund me my  money.", "Do you know the reason why my card payment was declined?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "I found my card. How can I put it into my app?", "\nDo I need to go to a physical bank to change my PIN?", "I made a deposit in the ATM and it has not cleared"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my card payment is still pending?", "pos": "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "neg": ["How can my friend pay me?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "Why are top-ups being verified?", "Please let me know how to place an order for a virtual card", "Why does top-up need to be verified?", "I didn't withdraw the amount of cash that is showing up in the app.", "What different currencies can I get?", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "I sent payment with EU transfer and they still haven't received it. How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my payment shown up yet?", "pos": "What does it mean when a payment is pending?", "neg": ["I have the cash already, my account still shows up as pending.  How can my account be still pending?", "Do I get charged if I top up with my European bank card?", "Someone else used my card to withdraw cash from an ATM", "Does a discount apply if I exchange currencies frequently?", "Why is my app showing me taking money that I did not take out?", "Help me please, I need to top up cash.", "Can you show me how to verify the top-up card?", "How will I know when I get my refund?", "Can you please explain how bank transfers work?", "Are you okay with exchanges to EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "pos": "There is a pending payment on my account, what does this mean?", "neg": ["I deposited cash into my account, why do I not see it?", "For some reason my card payment hasn't worked. what can I do to look into that?", "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "Shopping on line I was declined when trying to buy something.", "Is it possible to dispute a debit payment from a couple of months ago.", "I don't know if I made this payment on my card.", "How can I setup automatic top-up?", "My cards were stolen", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "Why wouldn't my withdrawal go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if my payment is pending?", "pos": "Why hasn't my payment gone through yet?", "neg": ["I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "Can I get a disposable virtual card?", "I want a backup second card. Is this possible?", "Why do I have two charges It should only be one charge?", "What countries can I use your services?", "I have enough money in my account, so why is my card being declined?", "I'd like to open an account for my kids can I do that?", "I would like more physical cards", "Can I get a card in the US?", "Is there a limit for age?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card payment still pending? It should have gone through already.", "pos": "Why is my payment still pending?", "neg": ["My card is going to expire, what do I do?", "Do you have support for flat currencies?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "my cash balance less than what I thought", "How do I top up on my card?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "I am unable to access my app due to forgetting my passcode.", "I'm interested in getting a card. How does one go about doing that?", "Where are the ATMs that accept this card?", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card payment still pending?", "pos": "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "neg": ["I can't get any money from my account.", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "I have a question regarding the PIN of the card?", "It appears my transfer was declined.", "My card hasn't arrived.", "The app does not know it is me.", "There was an extra fee when I paid with the card.", "Can you tell me why a cheque deposit isn't showing in my balance?", "can i use my app to get a virtual card", "How do I deactivate my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card payment pending?", "pos": "Is there a problem that makes my payments show pending?", "neg": ["How do I find my PIN number?", "Please explain the fee on a transfer I made.", "I transferred money but the balance did not update.", "How to order a virtual card", "Why does my statement show an extra fee?", "I need a second card, can I have more than one?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "I'd rather not use my physical card, how can I get a virtual card?", "How do I go about getting a virtual card?", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["How do I reverse a transaction on my account?", "Can you make exchanges using the EUR?", "What is needed to activate my card?", "I'm using the app and I noticed a payment that I didn't make.", "Is this card accepted by ATMs?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "There's a €1 fee on my statement, why?", "There is an extra small charge on my card! What do I do?", "Was my card payment reverted?", "How do I begin the process of a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a problem that makes my payments show pending?", "pos": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "neg": ["I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Do you know how to change my card PIN?", "Hi, would you please activate my card?", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "Do you know which businesses will accept my card?", "Is it possible for me to give my daughter a second card for this account?", "Why can't I complete the transfer?", "What currencies can I not hold many in, if so what are they?", "What do I use to verify my identity?", "Why did I get charged a fee for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my pending payment finish?", "pos": "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "neg": ["why didnt my account allow a transfer", "What currencies do you accept for adding money?", "My cheque is slow to cash", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "Can I exchange my money for EUR?", "The bank machine didn't give my card back how do I get a new one fast?", "Which currencies do you work with?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "I was refunded the money for something I bought already.", "I attempted a transfer, but it failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the purchase I made this morning still pending?", "pos": "Why is their a charge pending on my card still?", "neg": ["Are cards available in the EU?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "There is a payment with my card which i definitely did not do.", "Please help me find my top-up verification code", "I'm interested in getting a virtual card.  How do I get one?", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "How do I activate and link my new card?", "I can't find my refund. Please help.", "Can I change my card PIN?", "Where can I go to find out how to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment with my card and it hasn't changed. How long do you think this will take?", "pos": "When is a payment I made with my card going to clear>", "neg": ["How do I order a new card when my old one is ready to expire?", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "Can I check to see where the funds came from?", "I would prefer a Mastercard.", "Where do I go to fill out the identity form?", "I didn't set up the direct debit I have", "What currencies can I exchange?", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "What commission do you take for currency exchage?", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "pos": "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "neg": ["While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "How can I reset my passcode?", "With this app, will I be able to exchange currency?", "I need to change my home address.", "Please explain to me the process of getting a virtual card.", "Is there a way I can check on the card on route to me?", "How can I change my old pin to a new one?", "why does my statement contain an extra fee?", "Can you tell me why I wasn't able to complete my transfer?", "I added money through a bank transfer and it is not showing in my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment is taking a long time to go through.", "pos": "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "neg": ["Hello, what is a virtual card and how do I get one?", "My transfer is pending too long.", "How do I get unblocked?", "Can you tell me how to locate my PIN?", "What is the current exchange rate?", "I put money into my account in the form of a cheque, but my balance did not change.", "What's the limit for auto top-up?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "how come i was declined", "Can I get an auto Top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card payment still listed as pending?", "pos": "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "neg": ["Can I get my money back on an item?", "Why has my transfer not arrived yet?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "Are there steps I need to take before my card expires?", "I cannot remember my passcode, is there a way to retrieve it?", "Is my card lost? I am still waiting for it to be delivered.", "Please tell me the steps to verify my identity.", "Who do I call to activate my new card?", "when will my transfer arrive", "Show me how to link the new card,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my payment gone through yet?", "pos": "why do I have a pending payment?", "neg": ["What exchange rate is it?", "How far is the closest ATM from me?", "My refund isn't going fast enough.", "Where is my pin? I don't have it yet", "I think that the card is stolen.  What are my next steps?", "When I bought something abroad, the exchange rate was wrong.", "When exchanging currencies, is there an extra fee?", "What is limit of disposable cards  I can make per day?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "Why hasn't my friend's transaction arrive yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something this morning and the payment is still pending", "pos": "Card payment is still pending, why is that the case?", "neg": ["My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "I bought an item and the exchange rate was wrong.", "How do I find my PIN number?", "I want to know where my money comes from.", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "How can my friend send money to me?", "I need assistance to activate the card on my account.", "Why did my credit card get declined for top up?", "What methods are available for my friend to send me money?", "My app is displaying a payment I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "pos": "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "neg": ["Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "Can I have a second card issued to another family member?", "How do I get money from friends?", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "Can I get a refund on an item?", "I would like to know how to transfer money into my account.", "I need to renew a card that's about to expire", "Why can't I withdraw money?", "I checked my statement and saw a charge of one pound, where is this charge coming from?", "I need to refund my item, can you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment that has not gone through yet", "pos": "Why is my purchase showing as pending?", "neg": ["Why cant I transfer to my account?", "I returned an item but don't see it on my account?", "I tried to make a purchase in the store but my card was declined.", "Why is there an uknown charge showing on my account?", "What are the limitations on the disposable cards?", "How would I be able to make changes to my personal details?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "My first choice would be Mastercard.", "the bank transfer was declined", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment but it's still pending", "pos": "What's taking so long for this payment to go through?", "neg": ["How much does it cost to top up a US-issued card?", "What would be a reason my transfer got declined?", "Transfer isn't working?", "I have a charge for something I didn't buy.", "Tell me why my card payment would be reverted.", "How come there is a $1 extra charge on my statement?", "I think the exchange rate on my card payment is incorrect.", "Can you help me find the virtual card?", "What countries can I use my account in?", "I topped up but it isn't in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["What is the purpose of requiring my identification?", "How long until my new card gets here?", "Is there a fee associated with using foreign exchange ATMs?", "How long do I have to wait for Europe transfers?", "How can I dispute a direct debit transaction?", "There is a strange card payment I don't recognise.", "I need Australian dollars instead of UK currency.", "i put in money for vacation and its not showing. i need that money today, how long will it take", "Why hasn't my transaction arrived to my friend yet?", "I would like to get your card in EU. Is that possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting on a payment", "pos": "Why didn't my payment process", "neg": ["Why verify the top-ups?", "Do I need to speak to a representative to change my pin?", "How do I deactivate a stolen card?", "how much do I have to pay for exchange of currency?", "Someone took my card without permission", "Can I be charged for exchanging foreign currency?", "Tell me why my card payment would be reverted.", "Can I still use my account without verifying my identity?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "Can I use a different bank ATM than my own?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is their a charge pending on my card still?", "pos": "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "neg": ["I tried to make a purchase in the store but my card was declined.", "I deactivated my card but would like to reactivate it.", "What is this withdrawal as I do not remember making it.", "why did my payment revert", "Why does it matter that I prove my identity?", "It didn't give me my cash", "I want to transfer money using my credit card.", "how do i see what i transferred", "I visited the ATM but got less money than what I requested. Why?", "How much are you going to charge me if I top up my US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The payment on my card shows as pending.", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "How come I was charged a transaction of $1?", "I used an ATM and there was an extra charge.", "I need to verify my identity. How do I do that?", "What does it cost to receive a SEPA transfer?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "I had a cheque deposited, but I don't see my money yet?", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "My contactless is non-functional.", "What does the decline message mean"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there something wrong with my card payment? It's been pending a really, really long time.", "pos": "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "neg": ["Why can I not transfer money into my account?", "Can I check to see where the funds came from?", "Do you ship your cards anywhere?", "Tell me how to top up my account using bank transfer.", "I have a charge I did not make.", "How many disposable  cards are available per account?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "Am I allowed to change my PIN anywhere?", "How can I Use thereto-top option?", "How do I go about getting hold of a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card payment still a pending transaction?", "pos": "The purchase I made is still pending.", "neg": ["I sent a check into the system but still haven't received the cash yet", "Help me please, My Apple Pay American Express top up does not work.", "My address needs to be changed.", "How do I discontinue my account?", "Which establishments will accept my card?", "Can I use American Express?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "My transfer was not approved", "I didn't withdraw the amount of cash that is showing up in the app.", "My card was stolen last night."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "pos": "A card payment on my account is shown as pending.", "neg": ["Where is a ATM that accepts Mastercard?", "I just received my card and I'd like to activate it.", "Is my account able to be topped up by my friends?", "My card was stolen last night.", "How many times can I enter a wrong PIN before it is blocked?", "Is there a certain age I need to be?", "How can I go about transferring money to my account?", "How many countries do you work in?", "The app says my transfer failed", "Need a new card, mine is expiring."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "pos": "The purchase I made is still pending.", "neg": ["I should only have one charge, but it shows two.", "is apple pay a top up service?", "How far is the closest ATM from me?", "I could not get the ATM to work", "What do I do if I lost my phone?", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "I need to transfer money into my account, HOW?", "Do you process SWIFT transfers?", "It's been a couple days how much longer do I have to wait for my transfer?", "Is it possible to have a discount for exchanging currency frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does pending payment mean?", "pos": "why do I have a pending payment?", "neg": ["I didn't get the all the cash i wanted from the atm", "My balance doesn't show my deposit.", "Why is a transfer to a beneficiary not possible?", "Is there an age limit for opening an account?", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "What countries do your services support?", "A refund for a recent return has not arrived on my card.", "How long do transfers take, mine just says pending?", "How do I get my money back for something I bought?", "I transferred money from one account to another account and I charged a fee for it. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my payment gone through?", "pos": "There is a payment that I made that hasn't gone through yet.", "neg": ["Why did my top-up get reverted?", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "May I get my salary paid out in a different currency?", "What are the charges for topping up US card?", "IS there anywhere that a card cannot be delivered?", "My wallet is empty even though I topped it up an hour ago.", "I just saw a fee on my account. When do these get charged?", "i have used my card online before and wasn't charged, why am i charged now", "Where is the card I ordered 2 weeks ago?", "I did not do this payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase this morning, and it is showing as pending.", "pos": "I made a payment that is not yet complete.", "neg": ["can i add funds  with a card from the united states", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "After depositing a cheque my balance did not change.", "Why would my beneficiary not be allowed?", "how do I find the code to verify the top up card?", "I can't remember what my password is", "How do I use bank transfer to top up my account?", "Can I change from AUD to GBP?", "Is there always a charge when withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a payment usually show as pending? Is it normal that mine is still pending?", "pos": "When is a payment I made with my card going to clear>", "neg": ["How can I dispute a direct debit charge on my account?", "It looks like I was charged twice for a single transaction", "If my PIN number is rejected, how do I solve it?", "I have one of your cards, but I don't know how to link it.", "Can you tell me why my credit card was declined while trying to top-up?", "How do you calculate exchange rates?", "The exchange rate was incorrect for an item I bought.", "I received the wrong color and size, can I return it?", "I didn't receive the correct amount of cash", "Is there anywhere  In the  Eu  this card can not be delivered in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "pos": "What is the pending payment on my card about?", "neg": ["My card is not working.", "Where do I go to terminate my account?", "your company is awful, i would like to delete my account please", "What's taking my top-up so long?", "Please tell me how I can receive a physical card", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "I didn't receive the correct exchange rate when I got cash.", "What should I do?  I topped off but the app reversed  it.", "Can this app take my salary?", "Do you offer any discounts for someone who exchanges currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my payment process", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["My transfer didn't arrive to the recipient", "I didn't withdraw the amount of cash that is showing up in the app.", "Why hasn't the transfer shown up in my account yet?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "What is my source of funds?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "I don't see my card anywhere in the app.", "i entered my pin in wrong and got it frozen. how many tries do i have", "When will I receive the cash payment from the check I deposited?", "I made a cash withdrawal and it is still listed as a pending transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "pos": "The purchase I made is still pending.", "neg": ["Today I was out eating and my card was declined. Why's that?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "Would it be possible to open up an account for children?", "Can money be exchanged from one currency to another?", "I need a transfer cancelled.", "I would prefer a Mastercard.", "Show me how to link the new card,", "When will I recieve my new card?", "I received the wrong amount of cash from the ATM. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchases several items today. Why are they still showing pending?", "pos": "Why is the payment on my card still pending?", "neg": ["WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "I'm trying to verify my identity but can't figure out how, what do I do?", "Why was my atm withdrawl declined", "How can I tell what foreign exchange rate I will get?", "How fast can I transfer something from China?", "What types of currencies do you accept?", "How do I go about ordering a card?", "Is there a fee for sending additional cards?", "Trouble with my top up", "Could you tell me why my top up isn't showing in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["There is a payment in the app I did not make", "Can I choose between Visa and Mastercard?", "My card was charged more than expected.", "Where would I find top up by cash deposit?", "One of my card payments, I don't recognise the name of the merchant.", "Can I deposit a check?", "I want a virtual card that is disposable", "I was not given the amount of cash I withdrew", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "I need to know where do my funds come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my payments are pending?", "pos": "There is a payment that I made that hasn't gone through yet.", "neg": ["can i transfer money i the app", "Can I stop a transaction?", "I need my PIN unlocked.", "How much would I be charged for a transfer?", "What are the fees imposed when I make a transaction?", "Why was there an extra charge when I transferred money?", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "do i need to wait to get my card before getting a pin", "What's the exchange fee?", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment that I made that hasn't gone through yet.", "pos": "Why is my purchase showing as pending?", "neg": ["There is a direct debit charge that I don't recognize, what can I do?", "What happens if I forget my PIN?", "Why is the top-up I made still pending.", "My card needs to be activated.", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "What if there is an error on the exchange rate?", "Why is there an additional fee showing on the statement I received?", "What do I do if my top-up has not gone through?", "When will my top up be approved?", "My card payment was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a new purchase to stop being considered pending?", "pos": "Why has my card payment not yet been applied to my account?", "neg": ["I should only have one charge, but it shows two.", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "When I got cash, my exchange rate was off.", "What flat currencies do you use for holding and exchanges.", "What do I do if I can't prove my identity?", "Where do I find how to top off with a check?", "Is payment required to get a card of my own?", "How long should it take for my top-up to finish? I've been waiting a while.", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "Where is my recent refund in the my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my payment still pending?", "pos": "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?", "neg": ["How do I add my card to the app once I get it?", "Can I have money transferred into my account at different intervals along my trip?", "How do I change my AUD into GBP?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "Was there a problem with topping up?", "Why hasn't my money transfer shown up yet?", "Can an apple watch be used to tup-up?", "Fees for currency exchange", "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "How much longer until I get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "pos": "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "neg": ["Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "How do I terminate my account.", "are there age requirements", "How can I verify the top-up card?", "I'm panicking!  I lost my card!  Help!", "Is my transfer pending?", "Where can I find an ATM?", "What different currencies can I get?", "Why wouldn't the ATM give me my money?", "Are there limits on the virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment that is still pending", "pos": "Why would my payment for my card show as pending?", "neg": ["I can't find my card! Can you help?", "How much does it cost to us US cards?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Tell me about verifying top-up", "Would you give me a mastercard and visa?", "Where can I find the auto-top up feature?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "Please help me, there is a transaction in the incorrect account.", "When will I see my cash, since I already deposited my check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "pos": "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "neg": ["Why are you charging me for ATM withdrawal? It has always been free before.", "How long do I have to wait for the transfer to be finalized?", "My transfer failed, why?", "Where is my card?", "I did not get enough cash", "Why do we need to verify top-ups?", "Please tell me which fiat currencies you support.", "My balance was not updated after transferring money.", "Can I reactivate a card?", "my atm transaction was wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment that has not processed.", "pos": "It says pending status for my payment. Why?", "neg": ["I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "Can i use this card at any store?", "Can I exchange my money for EUR?", "What currencies can I use to top up my account?", "Where is my top-up verification code?", "I don't recognize this debit transaction in my billing statement?", "A duplicated payment was made for something.", "Am I able to have a card sent to China?", "How do I know where I can use my card?", "I need Australian dollars instead of UK currency."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the transaction go through?", "pos": "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "neg": ["When will my card be here?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "When will my cheque be processed?", "I am looking to get a Visa credit card, what must I do to achieve this?", "Will I be charged a fee for topping up using a European card?", "I don't recognize this withdrawal on my statement", "Do you take SWIFT transfers?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "What do I need to do to get my new card which I have requested 2 weeks ago?", "Can anyone else top-up for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my card payment not yet been applied to my account?", "pos": "I don't know what pending transaction means.", "neg": ["Do exchanges cost more?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "I am missing a refund amount on my account.", "Can cards be dispatched on a specific date?", "If I want to can I set up a new PIN?", "I did not get all the cash at ATM.", "Can I top up using my apple watch?", "Are you sure this is the interbank exchange rate? This rate is really bad.", "What was the $1 charge for on my statement?", "Can you explain why I am now getting charged a fee for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please tell me why my purchases from this morning say payment is pending?", "pos": "Why would my payment for my card show as pending?", "neg": ["Why can't I take $100 out", "I am not sure but someone else might be using my card", "What fiat currencies are supported?", "Why was a fee added to my bill when I used my card?", "How do I set up an account for my children?", "What do I do if I can't get my card out of the ATM?", "My beneficiary is not allowed?  Why?", "Where did my money come from?", "I didn't set up the direct debit I have", "What source do my fund come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "pos": "How long does it take for my payment to process?", "neg": ["I am yet to receive the money in my account how long will this take?", "How can I change to another currency?", "Help, my phone was stolen, please advise!", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "how do I get top up to work for my card", "What are the charges for receiving a SEPA transfer?", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?", "It seems that the rate I got is incorrect.", "My card wasn't working in a shop"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?", "pos": "I made a payment that is not yet complete.", "neg": ["I did a cash deposit to my account, but I am not seeing it on my statement.", "I would like to get an account for my child.", "Hi something is going on with the app.  I see some payments I didn't make?", "I'd like to know where my funds come from.", "Am I charged for receiving money?", "One of my card payments has reverted", "I tried to withdraw $100, all it gave me was $20.", "Why would I need a disposable card?", "I lost my phone, what should I do?", "Can you tell me what the problem with my card is? It was declined at a restaurant today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what pending transaction means.", "pos": "When is a payment I made with my card going to clear>", "neg": ["I want to create a new pin.", "What happens when a beneficiary can't receive my transfer?", "Are there any top-up limits?", "Why does a cash withdrawal show as pending?", "Why do I need top-up to be verified?", "I've just moved and I need to change my details", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "How do you determine the exchange rate?", "I wanted to take out $100 but I only got $20.", "I was charged extra when I made a cash withdraw, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When is a payment I made with my card going to clear>", "pos": "I got some items this morning but the payment says pending", "neg": ["Is there a fee for exchanging currency?", "i cannot get virtual card to work", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "Top-up is not working", "Why is there a fee for doing a transfer?", "I want to request a physical card", "Where can I get a new passcode?", "Why was my card declined in a shop?", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "I prefer to get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my payment in pending status?", "pos": "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "neg": ["I want to top up by transfering accounts, What do I do?", "My transfer was wrong, are you able to stop it before it goes through please?", "I don't remember my passcode?", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "How do I begin the process of a refund?", "Will I get a Visa card or Mastercard?", "I don't see any change in my balance.", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "Why, when paying with the card, was I charged an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card payment is still pending, why is that the case?", "pos": "pending transaction?", "neg": ["phone is gone", "I want to change my account details.", "What is the fee for accepting money from a foreign country?", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "How can I put more money into my account?", "Are there any ATM's near me that accept this card?", "why does my statement contain an extra fee?", "How do I know where the funds come from?", "How does my top-up got cancelled?", "I believe that my card has been stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment still pending", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["Can I change my PIN without going to a bank branch?", "I did not get all the cash at ATM.", "My identity isn't being accepted, what should I do?", "where do I top up my google pay?", "Tell me what ATMs use this card.", "I got this stupid fee after taking cash out, why?", "My phone got stolen, how can I use the app?", "I am not happy with your service and request that my account be terminated!", "I topped up but my money is not showing. Why is that?", "Explain why my top up would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my payment for my card show as pending?", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["Help me order my card.", "Are top-ups unlimited?", "What do I do now that I can't use this card?", "Where can I verify my identity?", "Does a US transfer take long", "What are the restrictions on the virtual cards?", "I made a deposit in the ATM and it has not cleared", "Help me verify the card used on a top-up.", "My top up may have been reverted", "I'm not sure how disposable virtual cards work. Please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "pos": "I have a card payment which shows as pending", "neg": ["I couldnt transfer money from my account.", "Why do I need to verify my account?", "What's the maximum amount I can top up my card with please?", "Why can't I withdraw money?", "I was charged for a cash withdrawal, why?", "Can you please explain why my transfer failed?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "Salary in GBP has been received. Does it need to be configured into another place?", "I haven't received my card.", "Why have I been charged an extra pound?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "pos": "It says pending status for my payment. Why?", "neg": ["How will I know what the exchange rate is?", "I can use this card at which ATMs?", "Is this card available to Americans?", "I received my card, how do I get it to show in the app?", "A percentage fee was charged to my withdrawal.", "What types of currencies do you accept?", "What will happen after my card expires?", "Where do your cards get delivered to?", "I recently made a transfer that I would like to cancel", "I have a payment in my statement that is off"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "pos": "I was wondering why my payment hasn't gone through yet, its been a while.", "neg": ["Is there any way to get my salary in a different currency?", "Under what condition will my payment revert?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "What fiat currencies do you allow exchange with?", "I did not make this payment that I see in the App.", "I havn't received my PIN yet.", "My card couldn't pay in a shop.", "I have been charged twice on my statement.", "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "Can I withdraw money in my hometown currency while on holiday without any additional fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "pos": "pending transaction?", "neg": ["When will the check I deposited post to my account?", "I have a fee listed for a transfer.", "Why am I charged an extra fee on my card?", "How do I find the top-up verification code?", "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "My card was declined but it shows as multiple charges?", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "Can you explain to me why a top-up would still be pending?", "I was supposed to receive my new card by now, but it hasn't came in.", "What should I do if I have used all of my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment's stuck on pending.", "pos": "The purchase I made is still pending.", "neg": ["My payment has been declined!! What's going on, I thought everything was alright and working well?", "I made a cash withdraw and it shows up as pending why is that?", "The money disappeared when I tried to use my card to top up.", "Why do you need me to do an identity check?", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "The top up failed", "can I have multiple currencies?", "Am I going to see a charge for a SEPA transfer?", "What countries are getting support?", "How do I activate my card that just arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a card payment which shows as pending", "pos": "I got some items this morning but the payment says pending", "neg": ["How do I verify the top up?", "I want to get a Visa and Mastercard, is it possible to get both from you?", "My transfer didn't complete. Why can't I access funds?", "My Virtual card was rejected for a car rental. Why?", "I messed up and made a transaction using the wrong account.", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "I messed up a transfer and need to reverse it.", "What fiat money can I used in the exchange and holding?", "I have a cash withdrawal that I don't recognize.", "I still don't have a card. How do I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment is in the app but hasn't gone through yet", "pos": "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "neg": ["The app won't identify me.", "Everytime I try to prove my identity it won't let me.", "The transfer on my account is not showing up.", "My rate is not right when I used my card in a different country's money.", "The money is still in my account even though I already paid -- I don't understand what happened.", "I transferred some funds but I don't see it", "The $1.00 has still not been reverted as indicated in the previous email.", "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "I bought something in another country but the exchange rate is wrong", "How long does a top-up take to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why aren't my payment funds available to me?", "pos": "When will my payment go through?", "neg": ["Can turn my money into another currency?", "I have a canceled top-up and wanted to know about it.", "Can i choose a specific delivery date?", "Why was there a fee for paying by card?", "How long will my cash withdrawal take", "The atm didn't give me all my cash", "Explain to me how to verify the top-up card.", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "My withdrawal is pending, why?", "How long until transfers complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A card payment on my account is shown as pending.", "pos": "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "neg": ["why has a cash withdrawal charged me?", "how does my statement get updated so i know when a refund will reflect on my balance", "Can you tell me why I was charged to withdraw cash?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "I sent a payment but now it's not showing up.", "I lost my phone. Can I use my card without the app?", "How long do I wait for my PIN", "Why would my card payment get reverted?", "I made a mistake and need to cancel a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for my payment to process?", "pos": "Is there a problem with the payment that I see is still pending?", "neg": ["I don't live in the UK. Can I still get a card?", "I need to reset the passcode.", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "I recently made a transfer that I would like to cancel", "What ATMs will allow me to change my PIN?", "Can I get a new card with new expiration date in China?", "I can't see a transfer to my account I made.", "I need my card to be delivered fast", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "What was the cause for my card to be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It says that my payment is pending, what does that mean?", "pos": "A transaction on my card shows as pending.", "neg": ["I live in America, but I would like a card.", "Can you tell me about these disposable virtual cards?", "What are all of the different steps for identity checks?", "Why, when paying with the card, was I charged an extra fee?", "Do you have a return policy?", "I don't recognize the direct debit payment from the app.", "I need help reapplying my top-up. It seems it isn't working.", "why verify the top up? it doesnt make sense", "How do I check security settings using the app?", "Can you tell me why I haven't received my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am waiting for a payment to be processed", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["How quickly can I transfer something to China?", "Why was my exchange rate a different amount than usual?", "Are you able to guide me to my card's location?", "Where can I find the exchange rate for my transfer?", "How can I find your exchange rates?", "can my husband open an account and transfer money", "I need a new card, my old card is expiring.", "Why is there a direct debit to my account? I didn't do that.", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "Do I need to convert my currency from GBP before transferring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do I have a pending payment?", "pos": "Is there a problem with the payment that I see is still pending?", "neg": ["I do not have my pin yet", "Is it possible to get a physical card?", "Is there a transaction limit for a disposable card?", "I do not have the information to verify my identify.", "Is there a way yo change my PIN?", "I paid with my card and got charged an extra fee, what's up with that?", "What is the process when my card is due to expire?", "I am not comfortable verifying my indentity.", "Do you charge for sending out more cards?", "Will I be charged an extra fee if I need to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "pos": "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "neg": ["the exchange rate on my payment was wrong", "How many disposable cards can you own?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "I put some cash into my account but it's not displaying that on my balance.", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "How can I information on my limit for top-ups?", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "Do I get charged if I am receiving money?", "Is my card ready for use or does it need activated and if so how?", "What are the places that you deliver cards to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "pos": "Why is the payment on my card still pending?", "neg": ["Please delete my account immediately.", "I am waiting on the refund", "I was charged a fee for a transfer.", "When will my transfer post to my account?", "Is there a possibility to open an account for my sons and daughters?", "If my account is low in funds, can I set an auto top-up?", "Can I transfer my salary if its in GBP?", "The cash I wanted wasn't there.", "Is there a number to call to get my pin unblocked?", "I noticed that there is a withdrawal in the app that is not mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The purchase I made is still pending.", "pos": "It says \"pending payment?\" Why is it saying this?", "neg": ["My salary is deposited in GBP. Do I need to choose the currency?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "When will I receive the card?", "Can you tell me what this fee is on my statement?", "What does top-up verification do?", "Do I need to order a new card if mine is expiring?", "How do I get my refund back?", "Which fiat currencies can I use through this app?", "How was I charged extra when I used my card to pay?", "I didn't get the right amount of  cash because of the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a problem with the payment that I see is still pending?", "pos": "What's taking so long for this payment to go through?", "neg": ["Can you tell me why a cheque deposit isn't showing in my balance?", "Why is your exchange rate so bad?", "How would I be able to make changes to my personal details?", "How many disposable  cards are available per account?", "Can I transfer using SWIFT?", "How many transactions can I make on my disposable card?", "Help! I need to transfer something to China.", "What do I need to do to get my salary through this?", "Are there any discounts in exchanging currencies frequently?", "Is it possible to cancel my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a card payment which is showing me pending.", "pos": "What's taking so long for this payment to go through?", "neg": ["My transfer to a beneficiary did not go through.  Why?", "What do I do if the ATM swallowed my card?", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "Using your app, would I be able to exchange between USD and GBP?", "My card is about to expire, what do I do?", "Why would the app deny my top-up?", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "Do you accept cheques for top ups?", "I got some cash but it wasn't the right amount.", "top up by my card is that possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my payments not working and show pending?", "pos": "Why haven't I gotten my payment yet?", "neg": ["There is a payment done with my card which i definitely did not do.Never seen that name before.", "How can I fix this? The ATM gave me more cash than I'd asked for.", "How is my PIN sent?", "what amount of time does it take for a transfer to reflect and be available", "is there a frequent currency discount?", "Can I use an auto top-up option?", "I was mistakenly charged a fee for using my card.", "there were two of the same charge to my account", "Why did my transfer to a beneficiary fail?", "I am interested in cancelling a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed that there's a payment on my card that's pending.", "pos": "Why is my purchase showing as pending?", "neg": ["What is the strange cash withdrawal on my statement?", "I have been double charged", "Why would a transfer to a beneficiary not go through?", "where do i go to transfer money from one account to this one", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "How do I change to AUD from GBP?", "What does it mean if my payment was reverted?", "I think there's a purchase at a store that I didn't go to.", "I submitted a transaction but it was for the incorrect account.", "Can I have my card activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the pending payment on my card about?", "pos": "I was wondering why my payment hasn't gone through yet, its been a while.", "neg": ["I have the cash already, my account still shows up as pending.  How can my account be still pending?", "on my statement there is a payment that I don't recognise", "My new card needs activating.", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "why is top up pending", "I transferred some money but it hasn't arrived yet", "Is my daughter eligible to open an account?", "Money was taken out without my consent,", "Do I have to verify the top-up?", "How long is the transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my purchase showing as pending?", "pos": "I was wondering why my payment hasn't gone through yet, its been a while.", "neg": ["what is the cost for exchanging currencies?", "Do I have to pay for a second card?", "Are there fees for using an international card to top up?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "Which one are you?  Visa or Mastercard?", "Which locations can I withdraw money from?", "Why does it show that my transfer is still pending?", "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "i made a payment with my card and was charged a fee, why would you do that"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "pos": "There is a pending payment on my account, what does this mean?", "neg": ["How long do European transfers take?", "If I have a credit card with you how I get set up to link to it?", "Which ATM's can I use to make a withdrawal?", "I tried to make a transfer but it failed. will you tell me why?", "Why am I having trouble withdrawing cash?", "Why was my cash withdrawal given the wrong exchange rate?", "If I top up by transfer, am I going to be charged?", "I need assistance with transferring funds to another account.", "What if I want to add a card I already have to the app?", "What do I do if my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment that is not yet complete.", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["Where do I go to terminate my account?", "My card don't work.", "I lost the code and can not get into the app. Help!", "I no longer have my phone.", "I entered in the wrong PIN.  Please help me unlock my account.", "I found my card, am I able to put it back into the app?", "I just want to top-up, why do I need to verify anything?", "I tried to withdraw cash and got declined, why is that?", "What process should I use to transfer money into my account?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.", "pos": "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "neg": ["I'm not certain my top-up went through yet.", "Everytime I try to prove my identity it won't let me.", "What do you require to verify someone's identity?", "My statement contained a one pound extra fee", "What is the currency exchange fee?", "Changed details is essential, what steps do I take to do so?", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "Is there a limit on auto top-up?", "Will this card work all over the world?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It says \"pending payment?\" Why is it saying this?", "pos": "Why is the payment on my card still pending?", "neg": ["i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "I want one of the virtual cards!", "Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.", "I should not have been charged a fee for my transfer.", "What if I don't want to disclose all of my identity details?", "Where do I go to activate my card?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "I purchased something and already received it, why hasn't the money taken out?", "my phone has been stolen by someone", "Why did you guys charge me an extra €1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment says pending and it hasn't changed", "pos": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "neg": ["I have a fee and I don't know why", "Tell me more about getting a virtual disposable card.", "My card has been lost / stolen", "What about an auto top-up, is that a option?", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "I see a charge for a direct debit that was not me.", "I ordered a virtual card but it hasn't come through yet", "When can I use money sent to my account?", "Why hasn't my cash been deposited yet?", "My transfer isn't in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I gotten my payment yet?", "pos": "How long will my payment be pending?", "neg": ["I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "how to get a new card in china", "How do I start an exchange between GBP and AUD?", "I want to transfer money into my account", "There is a repeat charge for the same item", "Can I have a spare card for this account please?", "Problems with my top up", "Can you please reactivate my card?", "How can my new card be renewed?", "My top-up was just cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my payment go through?", "pos": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "neg": ["How do I make my PIN work again?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "Someone took my card without my permission.", "What is the refund policy?", "i havent got my card", "Why won't my top up go through?", "Is my card lost? I am still waiting for it to be delivered.", "Does this app exchange currencies?", "Does it cost money to top up?", "Is my account able to be topped up by my friends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "pos": "Why is the payment on my card still pending?", "neg": ["I would like to receive a refund for something I bought.", "My topping up didn't go through.", "I don't recognize this debit transaction in my billing statement?", "Transfer was declined, could not complete request.", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "What is the exchange rate for EUR?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "If I want to can I set up a new PIN?", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "What are the countries you have offices in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "pos": "Why is the payment on my card still pending?", "neg": ["Do yo charge a fee for exchanging foreign currencies?", "How can I tell if someone else is using my card?", "Does it cost money to top up?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "Can I use my account although the identity verification has not been accepted yet?", "Am I allowed to transfer money to a beneficiary?", "I tried transferring to an account but it didn't go through. What happened?", "would I need to pay extra for exchanging currencies?", "I want to change the wrong exchange rate.", "How long will an urgent transfer from China take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "pos": "What's taking so long for this payment to go through?", "neg": ["My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "Using international ATMs messes up the exchange rate.", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "Are transfers not free? I didn't know I would be charged for transfers.", "My card hasn't arrived yet. What do I do?", "How to modify my details.", "What information do I need to gather in order to activate my card?", "How do you determine your exchange rates?", "Please tell me why I was charged additionally when I used the card.", "I want to top up by transfering accounts, What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the payment on my card still pending?", "pos": "I got some items this morning but the payment says pending", "neg": ["There is not a refund in my statement.", "how to delete account, not happy", "What's the cost for exchanges?", "Where is my virtual card?", "I can't enter my passcode.", "Can I choose what card I can use", "Why hasn't my transaction completed?", "Why is my beneficiary not being allowed to get payment services?", "My card wasn't working in a shop", "What do I do if my Google pay top up isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "pos": "It says pending status for my payment. Why?", "neg": ["What currencies can I have?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "Pending still shows on this transfer, why?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "Tell me what ATMs allow me to change my PIN.", "Do you offer a discount for those who perform frequent currency exchanges?", "There's a $200 withdrawal on my statement that seems fishy to me.", "My topup got reverted. Please let me know if there is any issue in system.", "Can you tell me why I was charged extra when I withdrew money?", "Why is my contactless not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "pending transaction?", "pos": "How long will my payment be pending?", "neg": ["Why would you decline my card?", "I paid with a card and there is an extra charge. Why?", "I am having trouble activating my card.", "The exchange rate was messed up from the ATM", "How can I update my details since I moved?", "No option to top up with a cheque ?", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "How will I get my card?", "Why do i have to verify my top-up card?", "Can I choose the day it's delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's taking so long for this payment to go through?", "pos": "How long will my payment be pending?", "neg": ["I wanted to top up my account and it doesn't look like it worked", "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "Please specify any limitations that come along with disposable cards.", "I won't be pleased unless I get a Mastercard.", "What do I need for the verification check?", "There has been an unusual withdrawal from my account, can you help?", "I want to transfer money using my credit card.", "My card activation attempt failed.", "Which cards are accepted for topping up?", "I should have a refund in my statement but I can't see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "pos": "I got some items this morning but the payment says pending", "neg": ["When I got cash I was charged an extra fee!  Explain!", "I needed $100 but all it gave me was $20.", "Can you please tell me why I cant get money from the ATM?", "who can put money in my account?", "I cannot get to my app, what should I do?", "What are the disposable cards for?", "In the US, how long is the wait for a transfer?", "May I change my PIN?", "I want a refund", "What cards do you accept to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "pos": "I got some items this morning but the payment says pending", "neg": ["Why is there a charge for $1 on my account?", "How long will it take to deliver to the US?", "Where is an ATM?", "Do you know the process how to activate my card?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I looked at my statement and found a payment I and found a mistake.", "I want to terminate my account", "I would like to get both Mastercard and Visa card from you if that's possible.", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "Why is my identity not verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering why my payment hasn't gone through yet, its been a while.", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["Can I have my account add money automatically in certain intervals?", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "Will you accept my salary if it's in another currency?", "I did not make this payment that I see in the App.", "Can I change my pin number at a cash machine?", "What does it mean if my cash withdrawal does not show up properly?", "What areas are cards delivered to?", "Can this app be used to exchange currencies?", "I'd like to have it delivered on Saturday.  Is that possible?", "Please help my find out why there is an odd direct debit in my records."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "pos": "Card payment still pending.", "neg": ["Why is there an identify check?", "I put money in my account a week ago but its still not there, what is happening?", "Need help to get my card to work.", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "Can you tell me why my card payment was cancelled?", "There is a direct debit payment that I did not make.", "When will I receive the card?", "I'm not certain my top-up went through yet.", "i need help, i lost my card", "I need to cancel a purchase that I made the other day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got some items this morning but the payment says pending", "pos": "How long will my payment be pending?", "neg": ["I checked on google and the exchange rate you are using is really bad. Can you update it?", "How can I change my password?", "I am asking to end my account.", "I paid with card and was charged a fee that shouldn't be there!", "Are bank transfers immediate?", "Can I pay online with my card?", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "What has to be done to verify my identity?", "Where did this extra €1 fee on my statement come from?", "I lost my phone and need help protecting it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It says pending status for my payment. Why?", "pos": "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "neg": ["how much does a card cost and why do you charge me", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "Why is my cash withdrawal still showing as pending?", "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "I see my transfer was declined.", "When are you going to activate my card?", "I want to deposit funds, what payments are accepted?", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "I tried to transfer money but it didn't go through", "Are top-ups allowed using Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment which has not been approved.", "pos": "Card payment still pending.", "neg": ["card is being used by someone else", "Where can I verify my identity?", "Why is my cash withdrawal still showing as pending?", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "Last week I put a cash deposit into my account and it is still isn't there.", "Can my daughter also have a card issued in her name, but linked to my account?", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "Is there a transaction limit on a disposable card?", "On a card top-up, where can I verify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my payment be pending?", "pos": "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "neg": ["I would like to cancel a transfer...is this possible?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "I want to choose a new PIN.", "In regards to my card payment, the exchange rate is incorrect.", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "The virtual card won't work.", "Why doesn't it work when I use American Express to try to add money to my account?", "I can't find the top-up card verification code.", "I received my card. How do I link it to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["I did not receive the right amount of cash.", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "Why am I not seeing the check I deposited this morning in my account?", "My balance was not updated after transferring money.", "I am interested in changing my personal details.", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "Which type of card will I receive?", "I think someone stole money from my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card payment still pending.", "pos": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "neg": ["Why did I get charged a fee, I thought it was free?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "Is there a reason that my top-up is still pending?", "I want to top up with my Apple Watch.", "Do you do business in the EU?", "How do I know if i need a disposable card?", "What do I need to see my source of money?", "Can I auto top-up as much as I want?", "Are new cards available from China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "pos": "What does it mean when a payment is pending?", "neg": ["Is it possible to top up using a cheque?", "Why wouldn't a transfer go through?", "The ATM sucked my card in.", "Are there any disposable virtual cards?", "Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "where is the code for verifying the top up card?", "What fees are there for adding money using an international card", "Where can I update my pin number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transaction on my card shows as pending.", "pos": "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "neg": ["Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "I want to cancel a transaction.", "What kind of costs are involved for exchanging currency?", "I am waiting on the refund", "What limits are there on the virtual cards?", "I would like to retract my purchase.", "How do I make sure my transfer isn't goin to an unsupported merchant?", "I would like to request a card.", "Why did my exchange rate change?", "I am inquiring about a $1 charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "pos": "There is a pending payment on my account, what does this mean?", "neg": ["I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "help, I see money missing I didn't take out.", "Why hasn't my transaction completed?", "I'm supposed to have a refund but it isn't there", "Is it possible for a person who lives in the US to get a card?", "i have been trying to add money with apple pay but it wont work, why?", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "Can you tell me what cards and currencies you support?", "How much does it cost to get more cards?", "Do you also have this extra fee on your statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a pending payment on my account, what does this mean?", "pos": "What does it mean when a payment is pending?", "neg": ["I made a cash deposit to my account but it is not there", "My card shows a cash withdrawal I don't recognize.", "I need my card right away.", "Why is the exchange rate different from what I expected?", "How much are the rates of exchange?", "The payment for the card did not go through", "how to exchange currencies", "Is there any way to get my salary in a different currency?", "How can I receive money from my friend?", "I got less cash because of the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer have my phone with the app, what should I do?", "pos": "Is it possible to access my phone from the hotel/", "neg": ["How long does it take for a new card to ship?", "I purchased something while traveling, and the exchange rate applied was wrong.", "Is auto top up a provided service?", "The exchange rate was wrong in the foreign country I got cash in.", "The amount of cash I received was not the full amount", "I didn't make this payment and it's on my app", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "What types of currencies do you accept?", "My account seems a bit off and getting weird charges.", "I tried withdrawing but my cash is not showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "pos": "I was mugged.  They took everything.  I can't use the app.  What do I do?", "neg": ["I transfered my balance a while back.  Why doesn't my account reflect this?", "Will I be charged for topping up by transfer?", "I made a payment with my card that was cancelled?", "Why was I not able to take cash from the ATM?", "I wanted $100 but only got $20", "Can I use google pay to top up?", "I would like to activate my card.", "how do i see what i transferred", "A false direct debit payment is showing in my app", "Seems like my top-up has failed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have lost my phone or it has been stolen.", "pos": "what to do about stolen phone", "neg": ["The amount of cash I received did not match the amount I requested", "What age do you have to be to open an account?", "Explain the extra fee on my card when paying.", "How much will I be charged for exchanging foreign currency", "What do I need in regards to identification?", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "How long do bank transfers take to clear", "Please delete my account now.", "I do not recognise the card payment.", "The exchange rate applied was incorrect when I was traveling outside the country."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I stop someone from using my card after I lost it yesterday.", "pos": "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "neg": ["Please tell me how I can receive a physical card", "What are the steps for my friend to send me money?", "What are my payment options for topping off my account?", "What type of card can I get?", "My card stopped working. How do I check if there is a freeze on it?", "Do I need to do something to get a new card once it expires?", "It shows that the transfer on my account wasn't allowed.", "I just did a transfer, but don't see the money in my account. What's up?", "Do I pay a fee for SEPA transfers?", "I do I top up from my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "pos": "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "neg": ["I am looking to change my adress.", "Are top-ups unlimited?", "I am blocked now because I entered the wrong pin, need help.", "Why hasn't my transaction arrived?", "Why can I not choose the card i want?", "I received the wrong color and size, can I return it?", "Why is the payment on my card still pending?", "I am looking to get a Visa credit card, what must I do to achieve this?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "Where can I find my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone has been stolen.", "pos": "my phone has been stolen by someone", "neg": ["How do I authenticate my top-up?", "I am dissatisfied, I would like to close my account.", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "I got charged a fee that shouldn't be there from my cash", "Why am I unable to transfer money when I was able to before?", "my cash withdrawal has not come out of my account yet.", "I don't have the means to prove my identity.", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "Do you support top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone and need help protecting it.", "pos": "If I lost my phone at the hotel, can I still use the app?", "neg": ["Do you offer auto top ups?", "Why would my transfer be declined?", "What's up with the extra fee I got?", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "My card is due to expire", "I was getting some cash out of the ATM but it cancelled on me without warning.", "How can I change to another currency?", "What's the deal with verifying the top-up?", "I think my card is stolen!", "My money I had was gone and I could not get gas!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone stole my phone, what is my next step?", "pos": "My phone was stolen, what should I do?", "neg": ["For some reason I am unable to preform a transfer to a beneficiary.", "Do I have to top up in euros if I use a card, or can I use a different currency?", "When will I be able to see my refund?", "I think the exchange rate for my for my cash withdrawal is wrong", "how do i get the card linked", "Instead of GBP, how do I exchange for AUD?", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "Something is wrong with my top up and I can't see it. How do I find it?", "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "Can I have a card even if I am not living in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use the app because I got mugged yesterday and they took everything. Please help.", "pos": "How do I use my card if I lost my phone?", "neg": ["I used my card to top-up but the money is gone!", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "Can I set automatic top ups?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "I didn't receive the correct amount of cash", "The ATM didn't give me the full requested amount", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "Can I exchange an item for a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "pos": "I don't have the device I used to log onto the platform so I can't access it.", "neg": ["I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "I have a duplicate payment on my account", "What works for identity verification?", "I got a cheque that I want to top up with?", "What places accept my card?", "I tried transferring to an account but it didn't go through. What happened?", "Are there charges for cash withdrawals?", "I require verification for my source of funds.", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "What is the maximum top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have lost my phone, what steps can I take to prevent someone using my account?", "pos": "I left my phone at the hotel I was staying at so I can't use the app!", "neg": ["Why wouldn't my contactless work for the metro?", "I see a direct debit that I didn't authorize", "When will you be taking orders for disposable virtual cards?", "The bank charged me fees for withdrawing cash!", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "My money I added isn't on my card.", "Why is the transfer showing pending?", "Can I get information on topping up?", "Is it on purpose that my payment has been returned to my account?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to access my phone from the hotel/", "pos": "stolen phone, what should i do", "neg": ["Am I allowed to transfer money to a beneficiary?", "I have a transaction showing multiple times.", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "Why can't I transfer to an account?", "It has been a couple of hours but I do not see my balance updated, can you help?", "How long until I see a cash withdrawal?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "What currencies can I hold?", "In the app, how can I make it show the new card that arrived?", "Where is the closest ATM I can use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was taken yesterday, is there something that I need to do?", "pos": "I can not find my phone or it has been stolen.", "neg": ["I have a disposable virtual card. Is there a limit to how many times I can use it?", "When I got cash I believe that the exchange rate was wrong", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "I added money but my top-up wasn't processed by the app.", "I think my top up is still pending?", "Why was my top-up declined?", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "How can I information on my limit for top-ups?", "Why is top up not working if I use my American express with my apple pay?", "I was trying to top-up and my credit card was declined. Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I access my account when I have lost my phone?", "pos": "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "neg": ["I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "I would like to reactivate a card and wondered if that could be done?", "Can I reactivate my card? I reported it lost and found it this morning in my jacket.", "Will I see fees from adding money with an international card?", "What is the most efficient way to activate my new card?", "Why can't my beneficiary access my account?", "I don't think I made this transaction on my statement", "Is there an issue with my card payment as it has not gone through.", "Will my friends be able to top up my account?", "my exchange rate looks wrong for my last payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I left my phone at the hotel I was staying at so I can't use the app!", "pos": "I lost my phone.  What do I do to block someone else from using my account?", "neg": ["Why am I charged to get money from the ATM?", "What are the benefits of a disposable card?", "I paid two weeks ago and just got refunded", "I have kids and I'm curious at what age could they start to use your service.", "Explain to me why a transfer would be declined.", "Why isn't my money from a check deposit showing?", "My billing address changed and I need to update my information.", "what are the reasons why you would not be able to process a payment", "Why isn't my pending transfer finished?", "How do I use my card to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "pos": "left my phone at hotel, cant use app", "neg": ["How do I activate my new card I just got?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "I left my card at a restaurant and now its missing.", "How long does it take for money to transfer as my balance hasn't been updated", "I was declined a transfer", "What are the steps to reset my passcode?", "How can I close my account, I don't want it.", "Tell me about the card PIN?", "How do I link the new card that I just got from you guys?", "My PIN has been blocked, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know where my phone is.", "pos": "my phone was taken yesterday, what should I do about my account?", "neg": ["What fiat money can I used in the exchange and holding?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Need to report a change of address.", "I got an cancellation error when I was topping up.", "Why can't I withdraw cash?", "My identity is unable to be verified.", "Which one are you?  Visa or Mastercard?", "Where Is the top up verification code found?", "Apple watch top up help, please?", "I have a missing refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I lost my phone?", "pos": "My things were stolen and I need to know if I can still use this app.", "neg": ["I was double charged at a restaurant can you take the second charge off?", "Can I use SWIFT transfers?", "How do I use a check to top up?", "Am I allowed to change my PIN anywhere?", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "I tired but an unable to activate my card.", "I do not understand why my pass-code is not working.", "Could you tell me why my top up isn't showing in my wallet?", "I didn't mean to do the transfer, is there any way to cancel it?", "Where do you need to live to receive card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use your services without access to the app?", "pos": "I am not sure where my phone is.", "neg": ["When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "What's taking so long for this payment to go through?", "What do I do if my card is not working?", "If I live outside of the UK am I still eligible for a card?", "Help, I don't see my money i just added.", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "How do I switch to a different currency?", "I went to do a transfer and it was declined.", "Can I cancel a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer have my phone.", "pos": "What should I do if someone stole my phone?", "neg": ["Where can I do a cash withdrawal?", "I heard you have virtual cards. How do I get one?", "I'd like to know how transferring my money into my account works.", "I am still waiting for a transfer to show up", "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "What is the status of my card's delivery?", "You did not give me the correct exchange rate for an item that I bought.", "There is a transaction showing up several times.", "Is there a list of ATMs that take this card?", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my account me accessed by a thief?  I was mugged.", "pos": "I can not find my phone or it has been stolen.", "neg": ["How much extra will I be charged for exchanging foreign currency?", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "Why was I double charged?", "How can disposable cards be used?", "Why would my beneficiary not be allowed?", "what currencies can i exchange between on your app?", "my refund has not hit my account yet", "Do you charge extra for topping up with a debit or credit card?", "Can I top up using cash?", "What can I use to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my smart phone is lost or stolen?", "pos": "I think my phone was stolen. What can I do?", "neg": ["With my new card, how may I activate it?", "Where is the money I put in the bank?", "how long does it take to get my card i am in a rush", "Do the disposable cards have restrictions?", "After transfering some money my balance hasn't changed.", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "Why was the exchange rate so wrong when I bought something!", "Tell me how to change my details.", "The exchange rate was wrong in the foreign country I got cash in.", "How do i cancel a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone! Will my card still work?", "pos": "I think my phone was stolen. What can I do?", "neg": ["ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "My money transaction hasn't arrived.", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "how do I get my card to show in the app?", "Transferring money using credit card", "What fiat currencies are used with holdings and exchanges?", "How do i cancel a charge?", "Can I change my PIN at any ATM?", "can I choose delivery times to suite me?", "I answered so many questions about my identity. Why do you need this info?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "phone is at a hotel, can i still use app", "pos": "My phone was stolen! What do I need to do?", "neg": ["My card is expiring soon.", "How can I order a card?", "I'd like to have it delivered on Saturday.  Is that possible?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "It's been two weeks and I haven't gotten my card, what do I do?", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "Someone might have had access to my card.", "I transferred money, but I think I've been charged a fee for it?", "Are visa and mastercard accepted", "What if I need to use GBP instead of USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just replaced my phone so do I have to make a new account?", "pos": "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "neg": ["I keep being asked to verify my identity. Is this normal?", "If I ordered my new card last week, how much longer should I wait to receive it?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "How long does it take for my id to verify?", "What other credit cards can I use?", "Is there a fee for exchanging currency?", "I would like to reactivate a card and wondered if that could be done?", "Can I have a card even if I am not living in the UK?", "my check or cash deposit has not shown up", "I have cancelled payments to this card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "stolen phone, what should i do", "pos": "What do I do if my phone was stolen?", "neg": ["How long do I have to wait for my bank transfer to appear in my account?", "I need my card immediately.", "I need more money in my account. Can I add more by transferring?", "Which merchants accept this card?", "How long should it take for a transfer to go through? I have been waiting a while.", "How long after a failed topup will funds refurn to account", "My top-up hasn't gone through, what happened?", "I am inquiring about a $1 charge on my statement.", "Can you activate my card pls", "Where can I get my currencies exchanged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "pos": "What do I do if I cannot access the app?", "neg": ["Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "What is the process to change my PIN?", "I would like to reactivate a card and wondered if that could be done?", "I was declined a transfer", "Why is there an extra charge of 1 dollar on my statement?", "How do I get a disposable virtual card as well?", "I have been charged twice on my statement.", "Help! When will the card arrive at my home?", "How can I activate the new card i got?", "Is there a limit to the number of disposable cards I can have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  What should I do?  My phone was stolen yesterday.", "pos": "I was mugged.  They took everything.  I can't use the app.  What do I do?", "neg": ["I transferred money but the recipient does not see the funds in their account?", "Will you charge an extra fee for top ups?", "When I topped up the app reverted it.", "Visa and MasterCard, can I get them both?", "I haven't gotten my credit card in the mail.", "Is there a specific date it can be delivered by?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "Am I able to have a card sent to China?", "what do i need to have with me to activate card", "The app says my transfer failed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use my card if I lost my phone?", "pos": "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "neg": ["is there a limit on top ups", "Please tell me how disposable virtual cards work?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "Do you offer cards for those in other countries?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "Is there a fee for topping off a US card?", "Can I use my new card?", "Please help me get a refund?", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just replaced my phone but how do I use my card information?", "pos": "I forgot my phone at the hotel, so I can't access the app.", "neg": ["Can you tell me when my money transfer will go through", "Where are the cards transported to?", "There's a duplicate charge on my account?", "Is it possible to do auto top up?", "Why would my card payment get reverted?", "I need a second card, can I have more than one?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "Can you make exchanges with the EUR?", "Whats the transfer process", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was stolen yesterday, can you help me with this?", "pos": "My phone is missing or stolen.", "neg": ["If I top-up by using a trasfer are there charges that applied?", "Is my child too young to sign up?", "Is there an additional charge to exchange currencies?", "What are the countries you support.", "I need assistance with transferring funds to another account.", "I am here to change my adress.", "i transfered and yet it is still pending", "how do I ask for a physical card?", "The rate applied to my foreign currency at an ATM was incorrect.", "Does it cost anything to transfer money for a top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "phone is gone", "pos": "I lost my phone. What do I need to do?", "neg": ["Can you explain to me why a top-up would still be pending?", "Why was I blocked from withdrawing from the ATM?", "How do the foreign exchange rates work?", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "my cash out is still pending", "I think someone is using my card without my permission!", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "There is a payment in the app I did not make", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "I prefer to get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My things were stolen and I need to know if I can still use this app.", "pos": "my phone has been stolen by someone", "neg": ["I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "My card activation attempt failed.", "What should I do to top up using my Apple Watch?", "What kind of costs are involved for exchanging currency?", "I cannot get my disposable virtual card to work", "I am waiting for a payment to be processed", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "can i get a card if I live in the usa?", "How long is delivery to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone is missing.", "pos": "phone is gone, what should i do", "neg": ["I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "Why didn't my transfer complete?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I need to delete my account, please.", "Am I charged a fee to transfer funds?", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "Why wasn't my card payment accepted?", "What happens when I am charged twice?", "Please tell me how to verify my top up card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "pos": "What should I do if someone stole my phone?", "neg": ["Why is a transfer to a beneficiary not possible?", "Which fiat currencies are supported for holding and exchanging?", "What do you charge for an exchange fee?", "The app is having trouble verifying my identity.", "Why did my top-up not get approved this time?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "I bought something and want the money refunded can I get some help with that?", "Could you please tell me how to activate my new card?", "Can I request a refund", "I am having trouble withdrawing cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my phone was taken yesterday, what should I do about my account?", "pos": "What do I do if my phone was stolen?", "neg": ["Some cash I didn't get shows in my app", "Can I add money to top up my account via a bank transfer?", "Will there be a fee to receive a physical card?", "Why is my cash withdrawal still showing as pending?", "I need a refund. This is not what i wanted.", "I have been charged for one thing two times.", "How much more do you charge for currency exchange?", "€1 was in my statement as an extra fee.", "I was charged an extra pound for no reason. Why is that?", "Is there a number to call to get my pin unblocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have my mobile device and am unable to make the payment because I forgot my details.", "pos": "I am not sure where my phone is.", "neg": ["The cash I got at the ATM is still in my account.", "When will my transfer be in my account?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "The ATM wouldn't let me withdraw cash.", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "can i get a physical card online", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "What is the maximum transactions I can use on a disposable card?", "why hasn't my virtual card come yet?", "Why was my top-up declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone has been lost or stolen", "pos": "My phone has been stolen.  How can I make sure no one uses my account from it?", "neg": ["Can you help me with my card, I think it's broke.", "Where is my missing cheque I deposited?", "Where do I go for a refund?", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "What is the estimated date for delivery to US?", "Why did withdrawing money cost me extra?", "Please delete my account and personal information.", "My PIN seems to be blocked, help me access it?", "Why has another fee been placed on my statement?", "I made a check and cash deposit that wasn't credited to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not sure where my phone is.", "pos": "I cannot find my phone, what should I do?", "neg": ["I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "Can you give me the restrictions of the disposable cards?", "I didn't receive the correct exchange rate for an item that I bought.", "I would really like a physical card.", "Please tell me how I can get a virtual card.", "Why am I charged to get money from the ATM?", "How long is delivery to the US?", "How can I look at where my available cash is coming from?", "need my details changed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "pos": "My phone was stolen, what can I do?", "neg": ["Help!  I fear that my card was stolen,", "My PIN got blocked, help.", "Why was I charged for cash withdrawal?", "Need a new passcode.", "My daughter needs an acount.", "How's the exchange rate looking right now?", "It's been a week since you sent my card and I still don't have it.", "Hurry and refund me, I am waiting", "My top up is not showing up in my wallet!", "Where are you getting your exchange rates from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my phone was stolen. What can I do?", "pos": "I left my phone somewhere and can't use the app.", "neg": ["How can I check if I have received a refund if it is not yet on my statement?", "Can you tell me which cards and currencies are supported?", "My PIN can't access my card, can you help?.", "What is the current exchange rate?", "why has a transaction to a friend been delayed?", "I still haven't received my card in the mail", "I received the wrong amount of cash.", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "What cash machines will let me change my PIN?", "Why can't I see my refund in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was stolen! What do I need to do?", "pos": "I'm not sure where my phone is.  Can someone else use the app?", "neg": ["What do you need for the identity verification", "Where do I find how to top off with a check?", "Can you tell me if there are limits to disposable virtual cards?", "There is a direct debit payment on my account that I didn't authorize.", "Can I reset my PIN if it is blocked?", "What is the age limit for an account?", "I am still waiting for my card.", "I made a payment and it appears it is showing twice", "I can't seem to get my virtual card to work.", "Why can't a beneficiary receive a money transfer from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone else use my account if they have my phone?  I lost mine.", "pos": "I cannot find my phone, what should I do?", "neg": ["Why was I charged a fee when making this transfer when I shouldn't have been?", "My account transfer was blocked.", "Problem verifying my account", "Why isn't the transfer to my account showing up?", "How do I top-up automatically?", "Can I use my account without verifying identity?", "is there a reason that my payment didnt go through", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "This fee shouldn't be there after I paid with a card.", "If I get a transfer from Europe, how long until it is in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  I think my phone may be stolen or lost!", "pos": "my phone was lost", "neg": ["I've been charged an extra £1 and I don't know what it's for", "My money I added isn't on my card.", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "After I deposited my cash, I still don't see it in my account.", "Do i need to verify my top up?", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?", "Can I change my pin at a cash machine?", "What are my limits on disposable cards?", "I haven't received the PIN yet.", "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I accidentally left my phone at the hotel so now I'm not able to use the app.", "pos": "Can I still access the app even though my phone was stolen?", "neg": ["How many disposable cards can I have at one time?", "At what cash machines can I change my PIN?", "My card never arrived.", "How do I complete the ID check?", "Where do I unblock my PIN?", "I still haven't received my card after two weeks, is it lost?", "How long does it take for my top up to clear?", "Is there a limit to using a disposable virtual card?", "Where do I go to unblock my PIN?", "Do I have to top up in euros if I use a card, or can I use a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to do anything? My phone was stolen yesterday.", "pos": "what to do about stolen phone", "neg": ["Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "Why is the check I deposited this morning not showing up?", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "Why has my account balance not changed after depositing a cheque?", "Why do I have duplicate transactions for one purchase?", "I just sent money but the person I sent it to doesn't see it. What happened?", "My card won't work right now.", "Which currencies can I use to add money?", "My transfer still says pending", "I received duplicate charges."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need my phone to use the app?", "pos": "My phone was left behind.  Can I still use my card?", "neg": ["Do the disposable cards have any restrictions on them?", "Verifying top-up cards necessary?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "What do I do when I get close to the expiration date of my card?", "Why hasn't my payment shown up yet?", "How do I deposit cash?", "Can you explain why my payment is still pending?", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "What do I use to verify my identity?", "Supported countries"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot get to my app, what should I do?", "pos": "If my phone was stolen, do I need to do anything?", "neg": ["My payment was declined", "I want to set up an auto top-up", "If I exchange currencies on a frequent basis can I receive a discount?", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "Where do I go to get my new card linked?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "How is an exchange rate calculated?", "Is there restrictions on where I can use my card?", "Is it possible to get a disposable virtual card as well?", "Why hasn't the transaction I did to my friend arrived yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone got stolen, how can I use the app?", "pos": "hello I have lost my phone and I'm worried someone's going to steal money from me", "neg": ["I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "How can I order my card?", "I would like to return my purchases", "Does Apple Watch support the topping-off of my account?", "While abroad I got cash, and a wrong exchange rate was applied.", "I tried to withdraw cash, but got declined!", "What  is the verification process for a top up card?", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "I would like a disposable virtual card, could I get one?", "I would like a  physical card sent to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I lost my phone, what steps do I need to take to stop someone from using my account?", "pos": "My phone is lost I don't want someone to use my account, what can I do?", "neg": ["There has been an unusual withdrawal from my account, can you help?", "Is there a way for me to check my balance?", "I ordered my card but it still isn't here", "Explain why I can't do a transfer to an account.", "Why do you ask for top-up verification?", "I did not get all the cash at ATM.", "Would I have to pay anything if I need an additional card?", "Why is my identity not verified?", "Why have I not yet received my virtual card?", "I was overcharged an additional pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer have my phone, what should I do?", "pos": "Everything was stolen from me.  I can't use the app.  Please advise.", "neg": ["What is the source of your exchange rates?", "I tried to make a transfer and it failed.", "Is there a charge for exchanging foreign currency?", "How do I order a new card? The current one is about to expire.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "I am missing my refund.", "I got some cash but it wasn't the right amount.", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "Apple pay is not accepting my American Express card, can you assist me with this problem?", "There is a refund missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can not find my phone or it has been stolen.", "pos": "lost my phone, what is account security?", "neg": ["How can I add money automatically?", "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "How long is the wait for a money transfer to post?", "Where do I pay with my debit or credit card?", "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?", "Is it possible to top-up automatically?", "What do I do to verify my source of funds?", "i tried using a virtual card for a hotel but it didn't work, why not", "I was declined when I tried to withdraw cash!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone. What do I need to do?", "pos": "I have an emergency and lost my phone.  I need help accessing my account.", "neg": ["I added money but my top-up wasn't processed by the app.", "Can I reset my PIN?", "Why was my withdrawal declined", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Can I get a physical card", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "How long does a transfer take to reach one's account.", "What do I do if I believe to be a victim of credit card fraud?", "Why would you cancel my transfer?", "Do you deal with EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "pos": "My phone was stolen, help!", "neg": ["I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "What do I need in regards to identification?", "How do I get my card?", "What currency is acceptable for a top up?", "How do I dispute a direct debit that I didn't do?", "Where did my money come from?", "I was overcharged an additional pound.", "what is this charge i didnt do it what can i do", "Why won't my card work anymore?", "The machine gave me the wrong amount of cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Everything was stolen from me.  I can't use the app.  Please advise.", "pos": "My phone is at the hotel.  How can I use the app?", "neg": ["Please help revert my transaction from this morning.", "I need mastercard as well as visa", "Why can't I get my top up to work in Apple Pay?", "Why was one of my transfers declined?", "My beneficiary is not allowed?  Why?", "Can you tell me how long it takes for a new card to come?", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "How do I get my cash withdrawal to show?", "Can you tell me what I need to do to have my pin changed?", "I don't know the code for the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an emergency and lost my phone.  I need help accessing my account.", "pos": "I have lost my phone.", "neg": ["I want to open an account for my children", "Are there steps to see where my funds come from?", "My card hasn't shown up yet.", "the money i transferred didnt arrive", "Why is the transaction not posting?", "I want to close my account & I will never do business with you again.", "My withdrawal is pending, why?", "Why did you charge me a fee when I made a transfer?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "How long does it take for something to be delivered to the U.S?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there something that I can do since my phone was stolen yesterday?", "pos": "I lost my phone, what should I do?", "neg": ["I just checked my account on the App and there is a payment on there that I did not make.", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "Why isn't my topup working?", "What documents do you need to verify my identity?", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Do I need to order a new card before it expires?", "Can my job deposit my wages directly into the account.", "I was supposed to get a refund but it is not showing up on my card", "Do you know which businesses will accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "pos": "I left my phone somewhere and can't use the app.", "neg": ["Why am I charged whenever I withdraw cash?", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "i put money on my card and i dont see it on the balance", "Are there ways for other people to send me money?", "I asked for more cash than what was received", "What currencies do you accept for adding money?", "How can I exchange to EUR?", "What is the purpose for verifying my identity?", "It looks like my top up didn't work.  Why?", "I got less cash at the ATM than I asked for. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what i steps i should take since my card was stolen?", "pos": "I left my phone at the hotel.", "neg": ["What options do I have when topping up a US card?", "Can i get payed through this system?", "I want to cancel my card. I think someone else is using it.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "I bough an item and the exchange rate was incorrect.", "My card is not working at stores.", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "Why have I been charged a fee for transferring money?", "What's up with the fee for getting cash?", "I need to know if you will accept my credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has stolen my phone, what should I do?", "pos": "I lost my phone.  What do I do to block someone else from using my account?", "neg": ["Why are top-ups being verified?", "I'm in China and really need a new card.", "Do you support countries other than mine?", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "Is a SWIFT transfer acceptable?", "Why was I charged extra when transferring?", "I don't know what this Direct Debit payment on my account is for.", "What do I do if my card is not working?", "There is a direct debit charge on my account that I don't recognize.", "I have not received my card and it's been a week, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was stolen, what should I do?", "pos": "My phone was left behind.  Can I still use my card?", "neg": ["My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "Where's my card PIN?", "I am unaware of what my password is.", "Why was I charged an additional $1?", "Why did using an ATM cause me to have an extra fee charged?", "What fees are there for adding money using an international card", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "I made a cash withdrawal at an ATM but it still says pending in my account.", "The date my card expires is coming up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I lost my phone at the hotel, can I still use the app?", "pos": "If my phone was stolen, do I need to do anything?", "neg": ["What steps do I need to take for the identity checking process?", "My card is missing.  Please help.", "I have no idea why there is a dollar that has been charged to my account.", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "My card payment says pending and it hasn't changed", "I need to deposit money to my account", "My new card has arrived, what's the activation procedure?", "How do I see my source of funds?", "Is there a reason why a recipient might not see my money transaction", "How do I order a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone and need help so someone doesn't access my account.", "pos": "lost my phone, what is account security?", "neg": ["The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Please tell me how to get a refund for something I bought.", "is there a limit for top up?", "Do you have any fees if I want to add money using an international card.", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "I have two of the same charges on my account!", "Do you have to be in the UK to get a card?", "Why am I being charged a hidden fee?", "Help! I need to cancel a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "pos": "My phone is at the hotel.  How can I use the app?", "neg": ["how much to get my card in 2 days?", "How much does it cost to top up a US-issued card?", "Can I order a new card to China?", "My card couldn't pay in a shop.", "I tried withdrawing money in another country and the exchange rate was wrong.", "the product is not working, can I get a refund?", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "Is it possible to order a virtual card?", "I can't find my refund. Please help.", "I need you to delete my account right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone.  What do I do to block someone else from using my account?", "pos": "Help me.  My phone has been lost or stolen!", "neg": ["I want to top up from my Apple Watch, can I?", "Why am I not allowed to add a certain beneficiary?", "What do I need to do in order to get a new card?", "In regards to the PIN of the card?", "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "What's the process for terminating an account?", "Is there an additional charge to exchange currencies?", "Are there restrictions on new cards in China?", "why is my top up failing", "Will it take more than 3 days for my transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "pos": "I lost my phone. Can I use my card without the app?", "neg": ["What are the reasons for my beneficiary not being allowed?", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "Are there any top-up limits involved?", "Is there any way to know how the transaction got on my account?", "Why are top-ups being verified?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "Tell me if there is a limit to top-up.", "Why are there fees for using a card?", "I would like a disposable virtual card, could I get one?", "What do I do to activate my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I can't access the app?", "pos": "How do I protect my phone from someone using it after I lost it.", "neg": ["How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Why can't I make multiple payments with my virtual card?", "Why wouldn't my contactless work for the metro?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "My card doesn't work. I can't get cash out at an ATM", "My app says I withdraw funds from my account through an ATM.", "Why would there be an extra charge on my app?", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "Do I get to have one of those virtual cards I've heard about?", "I don't know what pending transaction means."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help- I got mugged yesterday and they took everything so I can't use the app.", "pos": "What do I do if my phone is stolen?", "neg": ["How many days do I have to wait for the transfer to reach my account?", "How long does a top-up take to go through?", "can i get a physical card online", "Did a card payment that I made get cancelled?", "How can I fill up my gas tank using a check?", "How do I cancel a transfer?", "What is the exchange fee that is charged?", "I want to use my account before identity verification", "What is the fee on my statement for?", "Why was I charged twice for my item!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Yesterday my phone was stolen from me :( What do i need to do about it?", "pos": "My phone has been stolen.  How can I make sure no one uses my account from it?", "neg": ["What are the top up fees for using an European bank card?", "Is there a way to change my PIN without having to go to the bank?", "Why do I need to have my identity verified?", "I used my card top-up but all of the money is missing.", "The top-up verification code is not visible.", "Why is a transaction still pending?", "why have i not got my new card?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "I need assistance activating my card?", "I won't be pleased unless I get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if someone stole my phone?", "pos": "what to do about stolen phone", "neg": ["would I need to pay extra for exchanging currencies?", "What is my source of funds?", "Why is top up not working for my apple pay app", "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "tell me how I can order my card.", "Do you have support for flat currencies?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Are there charges for cash withdrawals?", "I don't understand why you want so much of my personal info.", "do I need to verify my identity before I can use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my phone is stolen?", "pos": "What do I do if I cannot access the app?", "neg": ["What do I do if a transaction shows up twice?", "What do I do if I have been charged twice?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "There is a withdrawal waiting.", "What fiat currencies are used for exchange?", "The money that I have transferred hasn't arrived yet.", "How do I request a refund?", "My top up doesn't work", "How long do cheques take to post to your account?", "I cannot get my google pay to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what to do about stolen phone", "pos": "I have lost my phone.", "neg": ["What method do you use for the exchange rate?", "I lost my passcode.", "Are there any discounts in exchanging currencies frequently?", "My PIN is locked, how do I unlock it?", "always exchanging currencies, do you offer a discount?", "Card delivery services? Where?", "Where do I find a virtual card?", "the exchange rate was different than expected", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "How do I fix my card if it is broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use the app without my phone?", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["The ATM machine ate my card.", "Whats the transfer process", "How long is the delivery to the US?", "I am having trouble verifying my id.", "I was not able to receive the correct amount of cash.", "Why is the top-up I made still pending.", "I do not feel comfortable verifying my identity.", "I dont see my reciept", "How is top-up verified?", "Why is there a fee for doing a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I cannot access the app?", "pos": "What should I do if I lost my phone?", "neg": ["I don't recognize this payment", "I think my card payment has been reverted", "Instead of GBP, how do I exchange for AUD?", "How can I move money from my account at a different bank to the account I have at this bank.", "THere is some cash that is showing up on my app.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "The app has rejected my top up.", "Why did I get a fee from the ATM?", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "my google pay seems to be acting up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was stolen, help!", "pos": "I was mugged.  They took everything.  I can't use the app.  What do I do?", "neg": ["Problems with my top up", "Tell me how to verify a top up.", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "do i have to talk to someone to close an account or can i in the app", "Why was I charged an extra fee when using the card?", "I deposited a cheque but I don't see the funds in my account.", "Help my find the verification code on a top-up.", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "What if I don't verify my identity?", "I am trying to complete a transfer but I keep getting an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my phone is lost or stolen?", "pos": "How do I protect my phone from someone using it after I lost it.", "neg": ["Why did I get charged when getting cash?", "Which flat currencies are supported for holding and exchange?", "How long does it take for something to be delivered to the U.S?", "How long does it take for cash withdrawals to hit my account?", "Can I make a contactless payments?", "Can I receive payment in another currency?", "Please explain why my transfer attempt was declined. Thank you.", "Why can't I transfer to an account?", "I would like to get a physical card, but I don't know how. Can you help me?", "How much does it cost for additional cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my phone was stolen, do I need to do anything?", "pos": "Help me.  My phone has been lost or stolen!", "neg": ["A withdrawal is showing that I don't recognize", "My card payment did not go through.", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "Does it cost much or take long to get a new card? Mine is about to expire.", "Why has my money been returned back to my card.", "How do I use my card to top up?", "Why was I charged an additional fee when paying with card?", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "If I exchange currencies frequently, is there a discount?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have the device I used to log onto the platform so I can't access it.", "pos": "If I lost my phone, how can I stop someone from accessing my account through the app?", "neg": ["What's the procedure for canceling a purchase?", "What should I do if I can't prove my identity.", "Do you provide cards to people not in the UK?", "Please verify my source of funds.", "A percentage fee was charged to my withdrawal.", "Why has my top-up failed?", "Is there a discount for multiple currency exchanges?", "Why won't my card work anymore?", "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "Can my friend send me money if it is not in US dollars?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "lost my phone, what is account security?", "pos": "I left my phone at the hotel.", "neg": ["I saw a payment come out of my account for a merchant I don't remember.", "can i go into my app to find my pin", "how long does it take to get my card i am in a rush", "I just did a transfer, but don't see the money in my account. What's up?", "What are the exchange rates you assign?", "When will a transfer from the US post?", "How much is the exchange fee?", "Is there a fee for physical cards?", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cards were stolen", "pos": "I cannot find my phone, what should I do?", "neg": ["Why isn't my deposit showing up?", "I would like to get your card in EU. Is that possible?", "I need to change my card PIN.", "What ATMs use this card?", "The wrong exchange rate applied to my cash withdrawal.", "Are there any places that won't take my card?", "How much is ok for me to top up with?", "Can I order a card please?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "I need a refund. This is not what i wanted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone is missing or stolen.", "pos": "Yesterday I had my phone stolen.  Please advise what I should do.", "neg": ["Is a physical charge extra", "Why are there additional fees for transfers?", "I'm panicking!  I lost my card!  Help!", "I believe my card has been compromised as there are funds showing that I did not receive.", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "I need a Visa and a Mastercard from you.", "Why isn't my purchase exchange rate correct?", "Where do I go for a refund?", "Tell me how a top up would be reverted.", "I tried to transfer some money and it hasn't done it yet - what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone. Can I disable to app?", "pos": "My phone has been stolen.  How can I make sure no one uses my account from it?", "neg": ["What is the highest amount I can top-up?", "I am from X but am traveling to Y - how do I get currency for Y?", "Why would there be an extra charge on my app?", "Where do I get a disposable virtual card?", "When will my cheque be processed?", "I am looking to delete my account. I'm not happy with the service provided by you.", "How long will the transfer take?", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "Why was my card declined in a shop?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot find my phone, what should I do?", "pos": "My phone has been stolen.  How can I make sure no one uses my account from it?", "neg": ["I noticed that i got charged extra for using the card.", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "When I'm traveling is it possible to add money automatically at certain time points?", "how do i get top up with cash deposit", "What is the most amount of disposable cards allowable?", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "The balance does not appear to have updated.", "My card was declined at a restaurant today and I am not sure why.", "Would I be able to refund an item?", "why do you verify the top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I lost my phone?", "pos": "My phone was left at a hotel and I can't access the app.", "neg": ["My topup got reverted. Please let me know if there is any issue in system.", "What's the limit on total number of cards I can have?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "How can I cancel a transfer I made", "The expiration date for my card is coming up, how do I get a new card?", "Why haven't I gotten my payment yet?", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "Is there a charge for getting my money?", "I submitted a transaction but it was for the incorrect account.", "Why is my cash deposit not in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I forgot my phone at the hotel, so I can't access the app.", "pos": "What do I do to lock my phone after losing it so my account isn't accessed", "neg": ["My topping up didn't go through.", "Where can I find the top up verification code?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "How can I fix this?  There is a double charge on my account.", "My top up is still pending", "I see a charge of 1L I do not recognize on my statement", "My card expires very soon.  What is the cost and delivery time to get a new one?", "Do you think you're asking for too much information about me?", "I need a number of disposable cards everyday.", "How do I know where the funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "phone is gone, dont want others to access account information", "pos": "What do I do if my smart phone was stolen?", "neg": ["I am planning activating my card was it possible?", "Where do you deliver cards to?", "Can I exchange USD and GBP from the app?", "How do I order a new card? The current one is about to expire.", "You advertise no fee when paying with a card then my statement shows a fee.", "Which fiat currencies are supported?", "What do I do to Top up my card?", "What does top-up verification do?", "What ATMs use this card?", "There was a direct debit transaction I have don't think should be there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app was on the phone and I was mugged.  What do I do?", "pos": "hello I have lost my phone and I'm worried someone's going to steal money from me", "neg": ["I'm interested in getting a virtual card.  How do I get one?", "I was charged extra when I made a cash withdraw, why?", "I deposited a cheque but I don't see the funds in my account.", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "how to get virtual card", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "I'd like to make some changes to my personal information.", "When will you be taking orders for disposable virtual cards?", "Do you charge a fee for topping up a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I left my phone somewhere and can't use the app.", "pos": "What do I do if my smart phone was stolen?", "neg": ["I requested $100 but only got $20", "My card payment was reverted", "If my salary is in GBP, do I need to do something?", "How long will my transfer stay pending?", "Can this app take my salary?", "What businesses accept this card?", "How can I get my PIN unblocked?", "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "I want one of the virtual cards!", "im worried about fraud how do you protect my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I still access the app even though my phone was stolen?", "pos": "My phone was left behind.  Can I still use my card?", "neg": ["Can I exchange USD and GBP from the app?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "What is the source of the money in my account?", "Tell me what ATMs allow me to change my PIN.", "What do I do if I still have not received my new card?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "Tell me how to change my details.", "Is there a fee for making a payment? If so, let me know why.", "I am still waiting for a transfer to show up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I left my phone at the hotel.", "pos": "What do I do if my smart phone was stolen?", "neg": ["I don't know how to verify my identity.", "what is the exchange rate when i get cash", "Can I pick a new PIN?", "i have used my card online before and wasn't charged, why am i charged now", "My card isn't working at all. What happened?", "Please tell me how to edit my personal details.", "I want to get my hands on one of those virtual cards!", "How long will it take to transfer something to China urgently?", "I am not recognized by the app.", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to lock my phone after losing it so my account isn't accessed", "pos": "Someone has taken my phone from my hotel room!", "neg": ["Why is my cash request and the amount I received different?", "Why can't I transfer money to a beneficiary", "What are the top up fees for using an European bank card?", "When will my transfer come through?", "Can you explain the various transaction times shown on my statement?", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "The app says I made a cash withdrawal even though I didn't.", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "How old do you need to be to open an account?", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, my phone was stolen, please advise!", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["You have declined my  payment.", "I have exceeded the number of PIN attempts", "I really need to know how to change my pin.", "can you tell me where to find the top-up verification code?", "How long does a bank transfer take to show up in available funds?", "There is a  €1 fee on my account I didn't authorize", "I have used all of my PIN tries. What should I do now?", "Hold old do my kids have to be to use the service?", "Can my teenager have an account?", "My card has been lost! help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was left at a hotel and I can't access the app.", "pos": "My phone was stolen, what should I do first?", "neg": ["Why can I not transfer money into my account?", "How long does it take for the card to come?", "For what reason did my top-up fail?", "How much longer is it going to take to get my new card?", "How do I know where I can use my card?", "How would I use a disposable card?", "I want a new card", "Why was the exchange wrong for the item I purchased?", "I can't see my refund in my history.", "Can I apply for one of your cards if I live in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "left my phone at hotel, cant use app", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["Can I create my own top-up limit?", "My transfer failed.  Help!", "What's the process for topping up my card?", "My top-up is taking a while to process!", "I locked myself out of my account, how do I unblock my PIN?", "I took out money, and didn't get all of it.", "Can you please explain the topping up transfer process?", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "If I top up by card, what options do I have re: currency and card type?", "I got notified that my top up has been reverted. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "pos": "phone is gone, what should i do", "neg": ["There is  an extra 1£ charge on my app. Why did it charge me extra?", "Why did I get a different card then requested?", "You promised no fees but now I've got one. What the hell!?", "The activation process for my card isn't working.", "The top-up verification code is not visible.", "I would like to know where the funds are at.", "I need to see where my money came from.", "My card payment has not been withdrawn from my account", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "My order hasn't shown up yet, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my phone was lost", "pos": "My phone has been stolen.  How can I make sure no one uses my account from it?", "neg": ["I want a disposable virtual card, how do I do that?", "I did a transaction to a wrong account!", "Help, I need to top up my account. Where do I send a check?", "How long until the card arrives?", "this verifying the top up is annoying", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "My purchases from this morning still have pending payments.", "I want to activate the card.", "Tell me if there is a top-up limit.", "Is it possible to get both a Visa and a Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was stolen, what can I do?", "pos": "How do I protect my phone from someone using it after I lost it.", "neg": ["Why has my top-up been returned to my account?", "I don't understand why my payment was declined. I thought everything was ok.", "I must have entered my PIN wrong.", "What reasons would cause my card payment to be cancelled?", "do you offer refunds? i would like to return purchase.", "How's the exchange rate looking right now?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "How do I get my cash withdrawal to show?", "Why was I not able to take cash from the ATM?", "What is the verification process for my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone is lost I don't want someone to use my account, what can I do?", "pos": "I can't use the app.  My phone is lost at the hotel.", "neg": ["Can I change my pin at a cash machine?", "My card no longer works.", "Where do we mail the card?", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "I am just waiting for the transaction to be completed.", "What's the process to receive a second card?", "How do I get my card back quickly from a bank machine that it?", "I believe my top up did not work.", "Why was my ATM withdrawal cancelled?", "where to i get my funds from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone. Can I use my card without the app?", "pos": "What do I do if my phone was stolen?", "neg": ["How much extra will I be charged for exchanging foreign currency?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "I have an unusual payment in my statement", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "Can I change my PIN?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "What are the fees for using a European bank card?", "what's my top-up verification code?", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "hello I have lost my phone and I'm worried someone's going to steal money from me", "pos": "I'm not sure where my phone is.  Can someone else use the app?", "neg": ["Can I edit my details?", "Is the ATM broken? I can't get cash from it.", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "How long will this take to get to me?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "How many payments can I make using a virtual card?", "my balance has not changed, despite depositing a cheque", "Will I be able to top up by cheque?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "Will I receive all the money sent to my account by SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone is at the hotel.  How can I use the app?", "pos": "I have lost my phone.", "neg": ["Does this app exchange currencies?", "How do I find out what countries you service and what countries you do not?", "After I used my card I saw I was charged a fee for using it", "Can you tell me the status of my new card?", "Is the top-up amount unlimited?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "My disposable virtual card got rejected", "How do I verify my new card?", "Is there a problem with the payment that I see is still pending?", "How much is it to buy another card? I was hoping to buy another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure where my phone is.  Can someone else use the app?", "pos": "What do I do if my smart phone was stolen?", "neg": ["My top up did not go through yet.", "I am unaware of what my password is.", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "HELP! I tried to get cash and it gave me some, but not the right amount!", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Which cards and currencies are supported?", "I want a refund for my item", "I happened to forget my passcode", "Can you tell me what I need to do to have my pin changed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have lost my phone.", "pos": "Someone has taken my phone from my hotel room!", "neg": ["I was not able to use the ATM to get cash", "After I used my card I saw I was charged a fee for using it", "Why was I declined from getting cash?", "I was using foreign currency at an ATM, but the rate was typed in wrong.", "Where do I pay with my debit or credit card?", "I deposited a cheque, but the balance hasn't changed yet.", "Is it possible to link a new card?", "I don't see me 'top up' in my wallet", "Why can't I take $100 out", "I noticed a duplicate charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Yesterday I had my phone stolen.  Please advise what I should do.", "pos": "I can't use the app.  My phone is lost at the hotel.", "neg": ["I received the wrong amount of cash from the ATM. Can you help?", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "What are the currencies and cards that are supported with my account?", "I want to transfer money with my credit card.", "I need to update my address.", "Does the app allow for exchanges between currencies?", "Will I be charged for topping up my account using a bank transfer?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "How do i change my identity?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my smart phone was stolen?", "pos": "I was mugged.  They took everything.  I can't use the app.  What do I do?", "neg": ["When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "Is there a reason for my top up to be cancelled?", "Cash I did not get showed up in my account", "I think my card is stolen!", "Are there any specific cash machines that I have to go to in order to change my PIN?", "Why do you guys need to verify my identity?", "Can I use my card in Austria?", "Which one are you?  Visa or Mastercard?", "What is the source of the money in my account?", "I want to transfer money. How do I do that for my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my phone was stolen?", "pos": "Someone has taken my phone from my hotel room!", "neg": ["Why was my transfer charged a fee?", "What is wrong with my top-up?", "I got double charged from something, what can I do?", "It says \"pending payment?\" Why is it saying this?", "Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.", "What is the estimated date for delivery to US?", "My card is missing!  Help!", "How can I reset my PIN?", "can i get a card if I live in the usa?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my phone, what should I do?", "pos": "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "neg": ["Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "Is there a way to see my money's source?", "I can't get a contactless payment to work.", "Instruct me how to reset the passcode.", "Please provide details on how to top up my account using transfer option", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "I got my card now, how do I make it show up in the app?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "What can I do with a disposable virtual card?", "I need a refund for something I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was stolen, what should I do first?", "pos": "My phone was left behind.  Can I still use my card?", "neg": ["The refund doesn't show in my account", "When will my pending payment finish?", "How does a bank transfer for topping my account work?", "Someone is making transactions on my account, I think they took my card information.", "How fast can I transfer something from China?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "I need to order a new card, can you please direct me to the virtual cards?", "My top-up is taking a while to process!", "Can you tell me why I haven't received my new card yet?", "How do I receive a refund for my item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use the app.  My phone is lost at the hotel.", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["I was attempting to top up with my card but the money has vanished!", "how do I know where I can get money withdrawn?", "i have been trying to top up my account with a check but it won't work", "I have an account that is empty of funds. Can I transfer some from another bank?", "I am unhappy with an item I bought. How do I get a refund?", "Can I transfer money using the SWIFT service?", "Can I have my money refunded for an item", "I bought something and want the money refunded can I get some help with that?", "I'm interested in getting a card. How does one go about doing that?", "I could not get the cash I wanted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my phone has been stolen by someone", "pos": "My phone has been stolen.  How can I make sure no one uses my account from it?", "neg": ["Is there a charge for getting cash?", "How do I change my PIN abroad?", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Is it normal to be charged an extra fee when paying with my card?", "Why won't my transfer go through?", "Is it normal to get charged extra when i use my card?", "i need a virtual card", "I deposited a cheque and its been days and I still haven't received the cash!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there anything to do because my phone was stolen?", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["I was unable to transfer money to a beneficiary.", "Could you help my figure out the exchange fee?", "It says \"pending payment?\" Why is it saying this?", "Can you tell me whats going on with my card it seems to be not working?", "How can I check on the status of my new card?", "I require verification of my source of funds.", "How do I troubleshoot my contactless?", "Can I track the card that was just sent to me?", "I am looking to get a Visa credit card, what must I do to achieve this?", "How long do transfers take to go though"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone has been stolen.  How can I make sure no one uses my account from it?", "pos": "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "neg": ["where can I change my address?", "How long will it take to transfer from europe?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "when i travel can it top up automatically", "I did a transaction this morning and now I want to cancel it.", "Please tell me how disposable virtual cards work?", "I deposited a check, but haven't received the funds for it.", "What is this cash withdrawal I don't recognize?", "Why is the cash withdraw I made shown as pending?", "i noticed that the funds were returned to my bank account. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me.  My phone has been lost or stolen!", "pos": "phone is gone, what should i do", "neg": ["Does transferring money have a fee?", "I have a payment which has not been approved.", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "The App shows a fraudulent payment made on my account.", "I just deposited cash to my account and can't find it!", "I am having problems with my physical card.", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "What can i pay with out  fees", "Why is top up not working for my apple pay app", "I sent money to someone but they haven't gotten it, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was mugged.  They took everything.  I can't use the app.  What do I do?", "pos": "If I lost my phone, how can I stop someone from accessing my account through the app?", "neg": ["I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "How do I verify my top up?", "Is there a fee to order a physical card?", "What are the countries that you operate in?", "My card was charged more than expected.", "My money transfer hasn't appeared yet.", "I would like to change my address.", "I asked for $40 and I only received $20, what happened?", "How do I verify the source of my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My phone was left behind.  Can I still use my card?", "pos": "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "neg": ["Can I withdraw money from another bank and transfer it into my empty account?", "I want to deposit my check to top up my account", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "I found my card, how can I use it again?", "I wasn't able to withdraw money at an ATM", "Why am I being charged for ATM fees?", "I need my card ASAP!", "When I withdrew my money, why was there an extra charge?", "I've been charged an extra £1 and I don't know what it's for", "Can I use an auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "pos": "phone is gone, what should i do", "neg": ["I want to know about your refund policy.", "Why couldn't I transfer funds to my beneficiary?", "I need to get a disposable virtual card?", "I have a transfer that is pending.", "My card has not come in the mail yet.", "Does Google Pay offer a top up option?", "I am using the app, and I see cash withdrawals that I did not authorize.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I want to transfer money using my credit card.", "How would I use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I lost my phone, how can I stop someone from accessing my account through the app?", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "Why am I being declined?", "Is there a reason my top-up has been cancelled?", "I was charged two times for the same thing.", "I haven't received my card yet, how long does it normally take?", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "I did a transfer earlier but see that it failed to go through.", "I got a strange fee when I used the ATM.", "Why have I not received my PIN", "I don't recognize some transactions.  Is someone else using it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has taken my phone from my hotel room!", "pos": "How do I protect my phone from someone using it after I lost it.", "neg": ["Can I change my PIN at any ATM?", "How long will the transfer take?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I would like to know more about what a disposable virtual card is?", "I can't find out how to top-up my account using cash.", "It looks like someone besides me ordered something with my card, what should I do?", "My cash withdrawal says pending, why?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "How long will a transfer from China take? I need to transfer something from there.", "My card isn't working at all. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I protect my phone from someone using it after I lost it.", "pos": "I can't find my phone and I'm worried someone is going to use it", "neg": ["I need to renew a card that's about to expire", "Why is there a fee for using my card?", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "Are there ways for other people to send me money?", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "The amount of cash I selected to withdraw is different than what I received.", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "Why is the transaction to my friend still pending?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my phone and I'm worried someone is going to use it", "pos": "phone is gone, what should i do", "neg": ["Where can I find how to change my name?", "Are there any limits if I use these virtual cards?", "I would like a virtual card...how do I get one?", "I see money go out that I didn't withdraw.", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "Which countries do you support?", "Why has my card payment been reversed?", "Can my account be topped-up by friends of mine.", "My withdrawal from the ATM was cancelled.", "My beneficiary is not allowed?  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "pos": "tell me how to get a refund for something I bought.", "neg": ["What is the daily limit on my card?", "Please help me!  My physical card isn't working right.", "Why was I charged a fee for transferring money", "What currencies can I use to top up my account?", "Is there a charge for using an European bank card for top up?", "Can I get a Visa or does it have to be something else.", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "Money that I have transferred hasn't arrived yet", "For some reason, the money I added was returned.", "My wallet isn't showing my top-up, did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I decided I no long want something that I ordered, and want a refund. How do I go about doing that?", "pos": "Can I get a refund on an item?", "neg": ["What is wrong with my top-up?", "What is not accepted in order for me to top up my account?", "Why won't my virtual card work?", "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "I can't see all the refunds in my statement", "What are the time frames for the money to be available in my account?", "What can I do about a direct debit transaction on my card that I didn't make?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like my money back for an item I purchased", "pos": "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "neg": ["Why isn't my id verifying?", "I paid with a card and there is an extra charge. Why?", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "I attempted a transfer, but it failed.", "Why did I only receive this much currency?", "I have received my American express in apple play, looks like top up has an issue, please help?", "If I need more than cards will I have to pay a fee to receive them?", "Can top ups be done from an apple watch.", "I need to find out where the card is that I ordered."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund", "pos": "I'm interested in learning more about product refunds.", "neg": ["Why is my cash request and the amount I received different?", "WHAT IS THE ATMOSPHERE OF IT", "Can you tell me why my card payment did not work?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "When I tried to pay in a store my card din't work", "My card was used without my permission, what do I do?", "No Visa please. I want to continue with Mastercard.", "I am trying to exchange AUD for GBP, how do I do that?", "Why was there an extra charge with the withdrawal of my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to get a refund on something I bought?", "pos": "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "neg": ["how can i add money from my amex card", "I tried to top off using the card, but the money just disappeared?", "Why has my card been declined?  whats the deal?", "I got less cash than what I specified at the ATM.", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "What am i missing to verify my id?", "When I was transferring money I was charged extra why?", "I think the exchange rate on my card payment is incorrect.", "What cards do you offer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund for my item", "pos": "I'm going to cancel a purchase.", "neg": ["When will my new card arrive?", "What is the formula for your exchange rate?", "Can I do a SWIFT transfer?", "Is my card actually working? It's the first time I tried using it", "Can my PIN be changed in any cash machine?", "I topped up and now my money is not there anymore! What happened to it?", "Which countries do you operate in", "To receive money are there charges?", "Why is my card payment still pending?", "I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "pos": "I want to know about your refund policy.", "neg": ["Where can I get money from my card?", "How does it work when I transfer money into my account?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I have not received a refund.", "What's the expected wait time to recieve my new card?", "My card isn't here yet.", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "I got married and need to change my name.", "My card was declined at a restaurant today and I am not sure why.", "I can't find my code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to get a refund for something I bought, is that possible?", "pos": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "neg": ["Help me unblock my account.  I entered the PIN wrong too many times.", "Do I get charged if I am receiving money?", "What do I do if my card is not working?", "I deposited a cheque and its been days and I still haven't received the cash!!", "How can people transfer money to me?", "Where is my pin? I don't have it yet", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "I travel a lot, can I get a bulk currency exchange discount?", "For the identity verification, what do you need?", "What forms of ID should I use for verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your refund policy for products I have purchased?", "pos": "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "neg": ["I got a new card, how do I link it?", "I believe I got a wrong exchange rate when I got cash.", "I got charged twice with a duplicate card. How do I resolve this?", "I deposited money but my balance hasn't been updated yet.", "I don't understand why there is an extra €1 fee in my statement.", "Does Google Pay offer a top up option?", "I think that the exchange rate for the withdrawal of my cash is not right.", "I did a money transfer to my account and it is not showing there.", "where do you find your exchange rates?", "Where are you getting your exchange rates from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "tell me how to get a refund for something I bought.", "pos": "Can I have my money refunded for an item", "neg": ["I want to apply for a Visa card.", "My card got charged twice for the same thing!", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "Why did my top-up get reverted?", "There was a fee charged when I paid with my card.", "Will my GPB update my salary", "While getting cash, I was charged a fee.", "What cash machines will let me change my PIN?", "Can I get money out of any machine?", "My transfer's stuck on pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something that I need a refund for.", "pos": "I would like to cancel my order.", "neg": ["Can I increase my top-up maximum?", "How long do I wait for a transfer to take?", "Is there any way to cancel my transfer", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "Please tell me why I am having problems transferring to a beneficiary.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "what are the reasons why you would not be able to process a payment", "I refilled my account balance but got an error message.", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "pos": "My order needs to be canceled.", "neg": ["What is needed for my daughter to open an account?", "My card is stuck in an ATM machine, how do I get it back quickly?", "My card hasn't arrived yet. What do I do?", "Why do I get declined when I try to withdraw cash?", "What is the process for activating a new card.", "I must quickly transfer something from China, and I need to know how long it will take.", "I wasn't allowed to transfer to my account", "Why was a payment I made reverted?", "I cannot find my phone, what should I do?", "I deposited a cheque, why isn't my balance showing that I did?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I return something for a full refund?", "pos": "What is the refund policy?", "neg": ["Where can I modify my details?", "Please help me set up a new PIN.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "For some reason, the money I added was returned.", "My transfer failed, why did that happen?", "My password doesn't work.", "What is the extra fee that was added when I used the card?", "Is there a reason that my transfer failed?", "I transferred money from the US, How long does it take?", "How can I top up with Google play?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "pos": "Can you please help me in canceling my order.", "neg": ["How do I use my card if I lost my phone?", "Why was there a fee for my cash withdrawal?", "My transfer failed.  Help!", "I would like to know why so much identity information is required?", "I made a mistake and did a transaction to a wrong account, can I cancel?", "Does the exchange rate change?", "I tried using my card at multiple vendors and now it's not working.", "Why hasn't the transaction I did arrive yet?", "What is the reason for the extra fee on my statement?", "How do I fix a broken card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel a purchase.", "pos": "I want to know about your refund policy.", "neg": ["What do I do if I got the wrong amount at the ATM?", "How do I add a card on to the app?", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "How can I choose between Visa and Mastercard?", "Where do I go to edit my personal details on my account?", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "My statement does not reflect that a refund has been issued", "How much more do you charge for currency exchange?", "How can I find the source for my available funds and money?", "Is there a way to link the card i just got?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased this item and would like a refund", "pos": "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "neg": ["How to a go about ordering a disposable virtual card?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "There is a cash withdrawal in my account that isn't mine.", "How many times can I use a virtual card?", "My account says I have a pending transfer.", "Why was I not able to take cash from the ATM?", "Can I track the card that you sent me in the mail?", "How do I tell if my top up was reverted?", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "Is there a way to order a new card while in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me process a refund?", "pos": "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "neg": ["Why do you need me to verify who I am?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "How to a go about ordering a disposable virtual card?", "I tried to withdraw cash, but got declined!", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "I made a transfer and they haven't received the money I sent them.", "Can someone assist me with activating my card?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "It has been a couple of hours but I do not see my balance updated, can you help?", "I want to have multiple currencies in my account if possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to receive a refund for something I bought.", "pos": "I want to know about your refund policy.", "neg": ["Some cash I didn't get shows in my app", "When I got cash, the exchange rate applied was wrong.", "How to unblock my PIN?", "How long until the transfer is reflected on my account balance?", "how to get new card?", "Why is the cash not showing in my account for the check I deposited?", "When I was traveling abroad, the exchange rate was applied wrong.", "I did a transaction this morning and now I want to cancel it.", "How long is a transfer in the pending status?", "How old do you need to be to use the banks services?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have my money refunded for an item", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["how do i setup my apple pay", "What is the charge to make a transfer", "My phone is at the hotel.  How can I use the app?", "My cash deposit hasn't posted to my account.", "Is there a way to revert a transaction?", "Why has my transfer not arrived yet?", "I have been double charged", "need to verify source of funds", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "I messed up and made a transaction using the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to return an item for a refund?", "pos": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "neg": ["Where do I top up?", "When will the transaction go through?", "I should have a refund in my statement but I can't see it", "Why am I not allowed to verify my id?", "I was charged more than once for a card payment I made.", "Can I have more than 2 disposable cards?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "there is money in my account that i didnt put there", "The app isn't showing my transactions", "Is it possible to get one the your cards in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get my money back on an item?", "pos": "My order hasn't shown up yet, what can I do?", "neg": ["Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "Can you tell me how to get a disposable virtual card?", "I see cash in my app but I did not get it.", "What can I do to track the card you sent me?", "How long will this transfer from europe take?", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "Who can request disposable cards?", "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "how do i get a new card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "pos": "How can I get a refund for a purchase?", "neg": ["Can you help me reset my passcode? I forgot it.", "My card is about to expire, what do I do?", "What should I do if my phone is lost or stolen?", "How can I move money from my account at a different bank to the account I have at this bank.", "Why hasn't a transaction I did to my friend arrived yet?", "I just had a wedding and I want to take my spouses name.", "What are the exchange rates?", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "Where can I check to see where the money in my account came from?", "Where is the money I put in the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like it if I could get an item refunded", "pos": "I want to have an item refunded can I do that?", "neg": ["Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "There was a charge applied when I used my card.", "why did my account decline a incoming transfer", "How do I get my card back quickly from a bank machine that it?", "A transfer could not be completed.", "Why was I charged extra on my app?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "Can I unblock my pin using the app?", "I tried to top up but the app rejected it.", "Can I change my PIN abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you give refunds?", "pos": "Can I get a refund on an item?", "neg": ["Am I able to do a SWIFT transfer?", "Can you tell me more about limits to disposable virtual cards?", "What is the maximum times I can auto top-up?", "Can I transfer money using the SWIFT service?", "I think my card payment has been reverted", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "I am trying to exchange AUD for GBP, how do I do that?", "Although I am not located in the UK area, may i still receive a card?", "I would like to reactivate a card and wondered if that could be done?", "My throwaway virtual card won't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I deserve a refunded on a certain item.", "pos": "Can you please refund my item?", "neg": ["Is there a fee to top up by bank transfers?", "Can I top-up automatically?", "Which cards do you support for top up?", "I want to close my account now.", "Why wouldn't a transfer go through?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "Please explain why my top-up didn't go through.", "I have a transfer that was declined.", "If my cash withdrawal is still not showing, is something wrong?", "Can you close my account please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a refund?", "pos": "I need to have an item refunded.", "neg": ["I need to change my contact information.", "What currency is supported for exchanges and holding?", "Please help me cancel a transaction.", "What should I do if I want to get another card for someone in my family?", "Can I use my card no matter where I go?", "Why was the wrong rate applied when I bought something in a different currency?", "How can I cancel this transaction?", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "Can you send me a Mastercard, instead of a Visa?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's your refund policy if I bought an item from you?", "pos": "Can I get an item refunded?", "neg": ["Is it possible to go ahead and log in, although I have not been confirmed yet?", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "Can you tell me where my funds come from?", "I returned an item but don't see it on my account?", "Do I need to set a limit on auto top-up?", "Hey I thought transfers were free.  Why are you charging me?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Why have I not gotten my new card?", "Money was transferred to me and I am unable to see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know about your refund policy.", "pos": "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "neg": ["Are all European currencies available for holding and exchange?", "I forgot my passcode. Now what?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I am seeing in the App a payment that its not mine", "I'm unable to verify my identity", "Where do I find my code to verify my top-up card?", "Could you please freeze my card immediately?", "Where can I pay with my card?", "What can you use the disposable cards for?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want my purchases cancelled.", "pos": "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "neg": ["Please help me delete this account.", "When will my top-up go through?", "Why has my top up not gone through yet?", "How come I was charged a transaction of $1?", "I look but I see no virtual card. Why is that?", "I looked on the app and it says I withdrew cash.  I didn't!", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "What do I need to do to transfer money with my credit card?", "I can't remember my passcode.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "pos": "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "neg": ["I need to change my address", "I still haven't received my card after two weeks, is it lost?", "I am from X but am traveling to Y - how do I get currency for Y?", "Are bank transfers immediate?", "Help me figure out how to link the new card.", "Tell me why there is a fee for a card payment.", "I was charged an additional amount of money for making a purchase with my card", "Why was I charged twice for the same transaction?", "Hi something is going on with the app.  I see some payments I didn't make?", "Is there a way to lookup where funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "pos": "My statement has a charge that shouldn't have been made.", "neg": ["Why can't I see my funds after I topped up?", "Why would you decline my card?", "Explain the payment that was declined!", "I did a transfer but it is still pending.", "Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.", "I have to verify my identity. What do I need to do?", "There is a direct debit that I didn't set up, what should I do?", "What are these disposable virtual cards all about?", "Please explain to me the process of getting a virtual card.", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "pos": "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "neg": ["Where can I use a disposable card?", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "My morning transaction needs to be canceled.", "I would like to delete my account. I'm not happy with the service you're providing", "I need to top up, can I use google pay?", "Why was I declined from getting cash?", "How would I top up with a cheque?", "What fiat currencies are used with holdings and exchanges?", "Are there top up charges for US cards?", "Is there a fee for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about getting a refund?", "pos": "I received the wrong color and size, can I return it?", "neg": ["Help me. My transfer was declined. How could this happen?", "My top-up was cancelled, could my bank be the problem?", "Do you have an auto-top function and how do I use it if so?", "Can I change my card PIN?", "I transferred some cash and it has not arrived yet.", "Not living in same place, need to change details", "How come there is a $1 extra charge on my statement?", "Can I use Apple Pay to top-up?", "A payment on my statement is wrong.", "Can I hold more than one currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i haven't received my order and want a refund", "pos": "Canceling my order is what I need to do right now.", "neg": ["I am still waiting for a money transfer to process.", "Is my new card activated?", "How would I be able to make changes to my personal details?", "When I bought something abroad, the exchange rate was wrong.", "Why is the payment showing as pending from things I bought this morning?", "Can my friend send me money?", "Do I need to verify my top-up card?", "Why do I have to pay extra for using my card?", "How can my boss pay me directly to the card?", "What is the formula for your exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "pos": "I no longer want this can i cancel my purchase?", "neg": ["How many incorrect attempts cause card to be blocked?", "How much does currency exchange cost?", "I just looked at my app and it seems I was charged extra, why is that?", "They said I would get a refund but I don't see it on my statement.", "Where can I locate my card PIN?", "Why did it cost money to transfer funds?", "I can't see the transfer that I put in.", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "Show me the source of my money.", "Has there been any activity on my card today?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "pos": "I would like to retract my purchase.", "neg": ["Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "Can I use your services without access to the app?", "The money has not yet been placed in recipients account.", "What's the expected wait time to recieve my new card?", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "What do I do?  The ATM took my card!", "how long does it take to get my card i am in a rush", "My top up is incomplete.", "Can you please tell me why I was charged an extra fee on my transfer?", "Please help me figure out the reason for the odd withdrawal amount from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My product was faulty.", "pos": "I no longer want this can i cancel my purchase?", "neg": ["In what way can I change my PIN and where do I need to be?", "I found my card in my jacket this morning, so can I reactivate it?", "Can I give a second card for this account to my daughter?", "Is it possible to cancel my transfer?", "How can my friend send money to me?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "Can I have more than 2 disposable cards?", "I paid with my card and ended up being charged a fee.", "I don't recognise a Direct Debit payment", "What's taking my top-up so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I exchange an item for a refund?", "pos": "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "neg": ["Why can't I see a transfer to my account?", "The app does not recognize who I am.", "The contactless payments are not working.", "what documents do i need to verify who i am", "Can you provide information for freezing my card immediately?", "Is there a limit on making disposable cards?", "Cash withdrawal was incorrect at ATM.", "Can I use as many top-ups as I want?", "Can someone please tell me how much I can top-up?", "I sent a payment but it isn't showing up in the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "pos": "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "neg": ["How can I choose between Visa and Mastercard?", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "Where do my fund come from?", "Will this app allow me to exchange currencies?", "Why is my physical card not working?", "Are there any restrictions on where I use this card?", "What method do you use for the exchange rate?", "How can I exchange to EUR?", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "how to recover my passcode"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is it possible to get a refund for something I purchased?", "pos": "Where do I go for a refund?", "neg": ["Why has my top-up been reverted?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "Why is there an extra pound charge that is pending?", "I need help fixing my contactless. It's not working anywhere I go today.", "How do I know if i need a disposable card?", "what cards can i use to add money to my account", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "I didn't get my card back from the ATM.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to return my purchases", "pos": "Can you please assist on my item that needs to be refunded?", "neg": ["The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "My card won't let me withdraw money.", "If my card was lost or stolen can I re-link it?", "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "I didn't get the all the cash i wanted from the atm", "How long will it take to get to the US?", "Where can I get your exchange rates from?", "May I get my salary paid out in a different currency?", "There is a cash withdrawal in my account that isn't mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in learning more about product refunds.", "pos": "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "neg": ["Has there been any activity on my card today?", "What currencies can I exchange?", "It kept my cash", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "How much do you charge for exchange rates?", "can I choose delivery times to suite me?", "How can I exchange to EUR?", "I'm trying to verify my top-up card, but I can't find the code...?", "where exactly does money come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to get a refund for a purchase?", "pos": "Is it possible to refund an item?", "neg": ["I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "ATM apparently not working?  Couldn't access funds in my account?", "Seems like my top up has been cancelled", "I tired to get cash in the ATM but it was cancelled", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "Help me!  When I was abroad, the exchange rate was wrong.", "What sort of restrictions are there for the disposable cards?", "I need help verifying my identity.", "My beneficiary is not allowed?  Why?", "Are there any specific cash machines that I have to go to in order to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't enjoy my tutor session and want a refund back. How do I go about doing this?", "pos": "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "neg": ["I am still waiting for a transfer to show", "Can I add money to my card automatically during a trip?", "I would like to know how my friend would be able to send me money", "My app shows a money withdrawal that I did not do.", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "My transfer to another account was not allowed. Why is that?", "A shop I go to didn't let me pay.", "I can't get the card itself to work.", "Which currencies will you exchange?", "Please explain the fee on a transfer I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please could you give me a refund", "pos": "Are refunds allowed for certain items.", "neg": ["I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "European bank card for top up will come with any extra fees?", "Why has my payment been reversed?", "The app shows Direct Debit payments that I didn't make", "I need assistance activating my card?", "Can I possibly change my currency to another?", "I can't get the top-up to work! What's going on here.", "I have an unknown direct debit payment on my account", "What is the current exchange rate?", "Is there an extra fee to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you refund my purchase?", "pos": "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "neg": ["What if my top up doesn't go through?", "Do I have to pick a creditcard brand?", "I think someone has hacked my card!", "Is there a charge for getting cash?", "How long does it take for a new purchase to stop being considered pending?", "I need more than one disposable card", "how do i avoid charges in the future", "I have an outgoing transfer", "Is there an auto top up option?", "Help, my phone was stolen, please advise!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please assist on my item that needs to be refunded?", "pos": "I have an incorrect charge and would like a refund.", "neg": ["I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "Where do I find my card PIN?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "How long will delivery to the US take?", "Can anyone else top-up for me?", "What do I do if I lost my phone?", "Can you tell me about these disposable virtual cards?", "Does Google Pay offer a top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to report an issue with my product and want to get it refunded", "pos": "What do I need to do for a refund?", "neg": ["I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "The card payment is declined.  Please inform me why.", "I need to change my address in the personal details.", "I want to get a Visa and Mastercard, is it possible to get both from you?", "I want to request a physical card", "If I can, I would like to get both Mastercard and Visa from you.", "What should I do if my passcode won't work?", "My cheque deposit didn't seem to work.", "do you accept from usa credit card?", "Why is there a fee on a card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not receive my purchase, how do I cancel it?", "pos": "Can you please refund my item?", "neg": ["Are bank transfers immediate?", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "My top-up is not working. Why is that?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "The app reverted after I topped-up", "I could not transfer funds to a beneficiary; is there a problem with your software?", "I am having a problem with verifying my identity.", "Can I stop a transaction?", "What is the cause of the delay in applying my card payment to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I begin the process of a refund?", "pos": "What is the refund policy?", "neg": ["How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "I have been waiting for my top-up to complete and it still hasn't gone through.", "Do you offer account services for children and teens?", "What does the decline message mean", "I have been charged a pound for something that appears on my statement", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "after i got married i need to change my name", "My friend deposited $100 into my account, but it is not showing up!", "Do I get a card to keep in my wallet?", "Your company is lame. Shut down all my account services right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get a refund.", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["I made a deposit but it is not showing up in my balance.", "Can you tell me whats going on with my card it seems to be not working?", "I can't find the money I just added to my account.", "I have a transfer waiting.", "The card payment is declined.  Please inform me why.", "My morning transaction needs to be canceled.", "Can another family member hold a card for this account in addition to mine?", "Do I have a $1 extra fee on the statement?", "Why did my payment get declined?", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received the wrong color and size, can I return it?", "pos": "I want a refund on this.", "neg": ["I have been waiting for my transfer, shouldn't it be here already?", "Extra charge during transfer", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "I have an unknown direct debit payment on my account", "When can I expect the transfer to arrive in my account?", "How do I know if my top-up went through?", "Your machine took my card. How do I get it back?", "How do I request a disposable virtual card?", "How did you guys get your exchange rate?", "I'm seeing a direct debit payment that is not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "pos": "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "neg": ["extra fees on a cash withdrawal, not cool.", "I asked for a refund but its not here yet", "I think someone may be using my card.", "Which foreign currencies can I get transferred into my account?", "What are the limits to where my card will be accepted?", "atm refused to give me money", "What do I do when I get close to the expiration date of my card?", "Is there a location where I can change my PIN?", "Do you offer auto top ups?", "I just checked and my payment was cancelled, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "pos": "I would like to cancel my order.", "neg": ["How do I report possible fraudulent activity on my account?", "My transfer still says pending", "My phone was stolen, help!", "The ATM is messed up. It gave me less than I wanted.", "I prefer to get a Mastercard.", "I had to pay a fee when buying items with my card.", "I was given less cash then I wanted.", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "Can I exchange currency to Europe?", "I moved and need to change my address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I request a refund?", "pos": "the product is not working, can I get a refund?", "neg": ["I made a payment but the app cancelled it.", "I'm wanting to get a Visa card today.", "Is there a daily auto top-up limit?", "I just got married and need to change my name on the account", "How much does it cost to make transfers?", "Are there charges for cash withdrawals?", "Help me!  When I was abroad, the exchange rate was wrong.", "At what cash machines can I change my PIN?", "Can I use my card while on vacation overseas?", "How long does it take for a bank transfer to show on my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an incorrect charge and would like a refund.", "pos": "Can i cancel this purchase?", "neg": ["How long does a European transfer take?", "Why hasn't the transaction I did arrive yet?", "I tried my PIN too many times and now my card won't work!", "i received my American Express in Apple pay, why is top up not working?", "I have a payment that I didn't make.", "Why are there multiple transactions showing for one purchase?", "Why have i been charged a fee for using my card?", "Is it ok for a friend to send me money?", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "Will I be charged any fee for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do you offer refunds? i would like to return purchase.", "pos": "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.", "neg": ["How do I know which countries you provide service in?", "European bank card for top up will come with any extra fees?", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "I made a payment that is not yet complete.", "What are the steps to finishing up with this account?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Is it possible for me to top up with a cheque?", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "How will I receive my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "pos": "the product is not working, can I get a refund?", "neg": ["My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "I sent a payment, but the person I sent it to says they don't have it", "What happens when a payment is reverted?", "What systems do you have in place for my security when using my card for everyday purchases?", "Is there a fee for a SEPA transfer", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "What is the procedure for activating this card?", "I have used all my PIN tries, what now?", "Is it possible to cancel a transaction?", "How do I know where the funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "pos": "Is it possible to refund an item?", "neg": ["I need help proving that this is really me and to verify my identity.", "I want to transfer money. How do I do that for my account?", "Am I able to modify my account details?", "I want to start using my card, how do I activate it?", "can you top up your account automatically", "The app reversed a top off I had.  What should I do?", "I did a payment but it was reverted by the app", "Where are cards available to order?", "There is a direct debit transaction that I did not authorize", "How long will I have to wait for my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something and now I want a refund.", "pos": "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "neg": ["Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "Where can I find Mastercard ATMs?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "I'm looking in the App and can't find my PIN, where should I look?", "I could not transfer funds to a beneficiary; is there a problem with your software?", "As far as courtries go which ones are supported?", "Hi, I have an apple watch. How do I use it to top up my card?", "I received my salary in the wrong currency. How do I change this?", "How do I reactivate my card?", "When will my transfer move out of pending stage?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "pos": "I made an online purchase and the order has not shown up. Give me my money back.", "neg": ["I would like a virtual card...how do I get one?", "I didn't make these transactions. Is someone else using my card?", "My account says I have money but I withdrew it in cash.", "Still waiting for transfer to be completed.", "if i found a lost card can i put it back in app", "Is there a problem with the payment that I see is still pending?", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "Can I have a discount if I exchange currency often?", "Help me.  The passcode doesn't work.", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to have an item refunded.", "pos": "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "neg": ["I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "exchanging currencies costs what?", "What proof do you need for my identification?", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "I need assistance with understanding which fiat currencies that you support.", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "Do you know the reason why my card payment was declined?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "I am yet to receive the money in my account how long will this take?", "Can I have multiple currencies in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me get a refund?", "pos": "I want a refund on this.", "neg": ["What do I do if I already had a card with you guys?", "What is the fee charged for using my card?", "I believe that someone is using my card without my knowledge!", "I paid two weeks ago and just got refunded", "Are there any hidden limit on the auto top-up?", "How do I get a real card?", "Why did the ATM swallow my card?", "I have one other credit card from the US. Do you take that?", "How can I get a virtual card for a one-time transaction?", "My card has been stolen what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel a purchase", "pos": "I want a refund on this.", "neg": ["Problem with my top up going through", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "I need to top up, but I have to use an international card.  Is there a cost for that?", "stop the transaction", "What do I do if my card gets broken?", "Is there a reason behind why my transfer did not work?", "I have multiple of the same transaction", "I was told I would be getting a refund but I have yet to see it", "My balance doesn't include my latest transfer", "If there isn't a lot of money left, will it automatically top-up money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a refund on an item?", "pos": "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "neg": ["I needed $100 but all it gave me was $20.", "What happens when I am charged twice?", "Can somebody else top up my account?", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "My phone is missing or stolen.", "What should I do if someone else used my card?", "Can you make exchanges using the EUR?", "why did my account decline a incoming transfer", "I've got a repeated tranasaction on my card.", "The app does not recognize who I am."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "pos": "Can i cancel this purchase?", "neg": ["I want to cancel my card. I think someone else is using it.", "When exchanging currencies, is there an extra fee?", "Would I be charged any fees if I added money to my account using an international card?", "What's the procedure with currency exchange?", "want to know where funds come from", "how do i set up my apple pay watch to connect to my account", "What ATMs accept my card?", "how long until a cash withdrawal will show on my account", "What should I do?  I topped off but the app reversed  it.", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "pos": "Can I return an item?", "neg": ["top up is still pending", "How do i set up auto top-up?", "What ATM accepts Mastercard?", "Why won't my top up go through?", "Why wasn't my bank balance updated?", "How did the extra charge on my card come in effect?", "Why was I charged twice for the same thing?", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "What about a auto top-up?", "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I request a refund", "pos": "Can i have the item refunded?", "neg": ["I would like to activate my card what do I need to do?", "How can I delete my account?", "I have a duplicate charge", "what are weekend rates for getting cash", "I went to look at my top-up and it was canceled, can you tell me why this happend?", "I deposited cash this morning, but it is not yet available.", "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "My first choice would be Mastercard.", "Where do I get a virtual card?", "How do I prove I am who I am?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "pos": "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "neg": ["Help! My account doesn't show any funds. Is transferring funds an option I can use?", "why do you verify the top up", "My money I added isn't on my card.", "Do I need to do something to get a new card once it expires?", "What are these disposable cards meant for?", "Why has my top-up been reverted?", "How do i access the auto top-up option?", "Help!  I think my phone may be stolen or lost!", "My card couldn't pay in a shop.", "Will I be charged for a top off transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I receive a refund for my item?", "pos": "My statement has a charge that shouldn't have been made.", "neg": ["Please provide me a list of ATMs that accept my card.", "Why isn't my id verified?", "I've already sent the money out and still have not received money in my account.", "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "How do I get the passcode reset?", "One of my card payments has reverted", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.", "Are there limits to businesses that will accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i bought the wrong size and would like a refund", "pos": "the product is not working, can I get a refund?", "neg": ["Can you close my account please?", "My top-up was cancelled, could my bank be the problem?", "Is my card denied anywhere?", "why have i not got my new card?", "I need to know where this charge is coming from?", "I don't know where my phone is.", "How do I change my details?", "Can I change my PIN if I want to?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "How is the exchange rate doing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get a refund for a purchase?", "pos": "Would I be able to refund an item?", "neg": ["Show me how to verify my identity?", "Where do I go to update details?", "Payment I didn't do.", "I had to pay a pound more than I anticipated!", "Looks like my top-up has been cancelled", "Please help me.  I am still waiting on a refund.", "I need to stop a transaction that I made.", "May I get one of your cards?  I live in the EU.", "Do you allow exchanges of EUR?", "How can I tell where the money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My order hasn't shown up yet, what can I do?", "pos": "I need to refund my item, can you please help?", "neg": ["What is the limits on the number of disposable cards I can have?", "Please tell me the types of currency I can hold.", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "How can I verify my identity?", "When will my cheque be processed?", "I am seeing in the App a diret debit that its not mine", "When I got cash I believe that the exchange rate was wrong", "I did not receive my full withdrawal amount", "How can I update my details since I moved?", "A transaction is showing more than once."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a refund for an item I bought?", "pos": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "neg": ["The exchange rate is incorrect for my payment.", "How do I receive money from someone?", "I need assistance activating my card?", "how many transactions can go on a disposable card?", "I can't find my card! Can you help?", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "I attempted to top up using my card, but now the money just disappeared?", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "Would I get a Visa or Mastercard?", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.", "pos": "I am unhappy with an item I bought. How do I get a refund?", "neg": ["Is there somewhere I can send a check to add to my account?", "What information am I going to have to have in order to do a transfer with my card?", "How much is it to send out additional cards?", "I see a direct debit that I didn't authorize", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "How can I go about transferring money to my account?", "I transferred some money recently and saw a fee on my account, what's that for?", "I am not satisfied with your company.  Close my account.", "I have a problem with a transfer. It didn't work. Can you tell me why?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a refund?", "pos": "I would like to get an item refunded", "neg": ["How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "Can you tell me where to find my top-up verification code?", "I just looked at my app and it seems I was charged extra, why is that?", "Why are there additional fees for transfers?", "How do I get my card into the app?", "I am still waiting for a money transfer to appear.", "What do I do to exchange currency?", "Will I get extra charges?", "I need to change a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "pos": "How do I reverse a transaction on my account?", "neg": ["Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "Help, I need to top up my account. Where do I send a check?", "What do I need to do to correct this failed transfer?", "So my top-up failed, could you tell me why?", "Do you hold money and if so, what currencies do you accept?", "Do you accept cash?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Is it possible to access my phone from the hotel/", "What's the reason my new card hasn't come?", "Are there downsides to using a disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "pos": "I would like to retract my purchase.", "neg": ["How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "If I add money with an international card, are there any fees?", "I need to track the card sent to me.", "Why can't I use my beneficiary?", "Can I have a third card?", "Do you take checks?", "how many virtual cards can i have, i want 8", "How to receive transfers from my employer when I get paid in GBP?", "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "Can I have a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel my order.", "pos": "What is the refund policy?", "neg": ["Top up keeps failing", "Why has my new card still not come?", "Is there such thing as top up by cheque?", "What are your supported countries?", "Why are you charging me for ATM withdrawal? It has always been free before.", "Will I have to wait much longer for my new card to arrive?", "I cannot get my google pay to work.", "What is the top-up limit on my cards?", "I keep being asked to verify my identity. Is this normal?", "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my money back for something I bought?", "pos": "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "neg": ["Is something wrong with my account, my balance didn't change after I transferred some money", "What do the disposable cards do?", "How do I order a new card when my old one is ready to expire?", "How do I get money from friends?", "I'd rather not use my physical card, how can I get a virtual card?", "Please send my refund now.", "Can I add a card back to the app?", "Will my GPB update my salary", "Can you explain the various transaction times shown on my statement?", "I am on vacation in Spain and need to change my pin."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a purchase?", "pos": "Can I have a refund for one of your products?", "neg": ["How do I dispute a debit that I didn't make?", "what is the exchange rate for foreign ATMs", "Seems like my top-up has failed", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "How do I transfer money between two of my accounts?", "Why check my identity?", "How can I cancel a transfer I made", "I tried to make a purchase in the store but my card was declined.", "Can I change my PIN in Austria?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please refund my item?", "pos": "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "neg": ["I would like to transfer money into my account.", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "Hello, what is a virtual card and how do I get one?", "Does it matter if I use Visa or Mastercard?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "Is there anyway to use a cheque to top up?", "Foreign currency rates were put in wrong at an ATM i used.", "Can I have a second card issued to another family member?", "Help me please, My Apple Pay American Express top up does not work.", "Was my transaction reverted with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can i get a refund for something i just bought?", "pos": "I need this item refunded", "neg": ["I want a refund on a direct debit.", "What number of times can I top-up?", "What should I do?  I topped off but the app reversed  it.", "How do I transfer funds if I am paid in GBP?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "What if my top up didn't work?", "Should i uninstall the app before i try it again?", "I made a transfer recently but it has not changed on my dashboard.", "I think my card is broke it's not working anymore", "Please explain the fee on a transfer I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel my purchase.", "pos": "I need a refund. This is not what i wanted.", "neg": ["Payment I did not make.", "I haven't received the money from the check I deposited.", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "I have been charged for one thing two times.", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "How can I cancel a transfer I made", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Can a friend top up my account", "My card expires next week. How do I get a new one?", "I would like to exchange currencies on the app. How do I do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a refund for the item?", "pos": "What is the refund process?", "neg": ["I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "It shows that the transfer on my account wasn't allowed.", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "Could you explain why my card payment did not work?", "What do you require for identification verification?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "Is a bank transfer acceptable for topping up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i have the item refunded?", "pos": "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "neg": ["I think my top up was reversed.", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "It's been a week since you sent my card and I still don't have it.", "I live in the EU.  Can I order one of your cards?", "Is it possible to get another card?", "Does it matter if I use Visa or Mastercard?", "Is it possible to change my address?", "What is this random charge of one pound doing on my account?", "When will it be delivered to the US?", "Can I get information on the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "pos": "Can you please help me in canceling my order.", "neg": ["How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "What countries can I use the card in?", "Why does my top-up get cancelled?", "What should I do if I lost my phone?", "Can I get a Visa from you?", "My passcode won't work.", "How much does it cost to top up by transfer?", "Set a new PIN please.", "What should I do if the atm eats my card?", "How do I replace a card that's going to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to retract my purchase.", "pos": "I need to refund my item, can you please help?", "neg": ["Why are you keeping my money from me by declining my card? What is going on?", "Why has my card payment not yet been applied to my account?", "I was told I would be getting a refund but I have yet to see it", "I transferred money but the balance hasn't changed.", "unhappy with service need to delete account", "Where should I look for my PIN number at?", "is it possible to cancel transactions?", "I don't know if I made this payment on my card.", "I made a payment but the app gave the money back.", "how to recover my passcode"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund for an item", "pos": "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "neg": ["I was charged a fee when withdrawing cash, can you explain why?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "My card payment was cancelled it seems.", "What are the reasons to be charged a fee on card payments?", "Do you have a tracking number for the card I was sent?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Do you have the best exchange rate?", "It looks like my top up didn't work.  Why?", "I am still waiting for a transfer to show", "I did a money transaction and dont have a receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to cancel a purchase that I made the other day.", "pos": "Are purchases returnable for full refund?", "neg": ["How can I fix this?  There is a double charge on my account.", "What caused my top up to be reverted?", "What should I do if I think there are unauthorized transactions?", "Can you tell me why I was charged to withdraw cash?", "what documents do i need to verify who i am", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "My statement shows an extra fee - what is it?", "Tell me where I can find the auto top up feature and a little bit about it please.", "Is there a reason why my card was declined when I attempted to withdraw money?", "What are the exchange rates you assign?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the return policy?", "pos": "I want a refund on the things i bought", "neg": ["I attempted to enter my pin to many times.", "How long will my transfer stay pending?", "Is there a fee for sending out more cards?", "I can't verify identity through the app.", "What are these disposable virtual cards all about?", "Is there a way to track the delivery of my card?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "I've made a bank transfer but the money doesn't seem to be in my account.", "Is it possible to get a card when i'm not in the UK?", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made an online purchase and the order has not shown up. Give me my money back.", "pos": "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "neg": ["I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "My card is stolen.  Help!", "How will I receive my PIN?", "Why am I being charged for getting cash?", "I haven't received money from a transfer?", "The app reverted my top up", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "Have a payment that I haven't done.", "Can I use your services without access to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel my purchase", "pos": "I bought an item and now I want a refund.", "neg": ["Help, the ATM didn't give me all the money I requested", "How can i reset my passcode ?", "Why did my payment fail?", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "I was charged for getting cash.", "I left my phone somewhere and can't use the app.", "What credit cards do you carry", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "I don't have a virtual card - how do I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "pos": "Can i cancel this purchase?", "neg": ["Are you able to delete my account?", "My card payments have stopped.", "I made a mistake of transferring, can I cancel my previous transfer?", "How many times can I enter a wrong PIN before it is blocked?", "What is the process for getting an actual physical card?", "Can I use my Apple Watch to pay for gas?", "Which ATMs accept Mastercard?", "Why have my top ups been canceled?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need this item refunded", "pos": "I would like to get an item refunded", "neg": ["How do I modify my details?", "I found a transfer fee - is that correct?", "I transfered my balance a while back.  Why doesn't my account reflect this?", "Please provide currency exchange rates", "Am I going to see a charge for a SEPA transfer?", "What is the time frame for european transfers?", "There is a card payment I'm not familiar with.", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "I took out money and there is a fee.  Why?", "Can I use my card for online payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "pos": "Can you please help me in canceling my order.", "neg": ["Where would I find top up by cash deposit?", "The top-up verification code is not visible.", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "Transfer was declined, could not complete request.", "Is there a limit on disposable cards?", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "How come my card payment has been declined?", "how do I know where I can get money withdrawn?", "Verify top-up card help?", "Why are all my card payments being declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Canceling my order is what I need to do right now.", "pos": "Where do I go for a refund?", "neg": ["I already have a card and want to link it", "What does the decline message mean", "How do I terminate my account.", "Is there a limit on how many times I can use a disposable card?", "There is payment showing that I didn't do.", "How do I get my virtual card?", "What do i do to get a physical card?", "I have been charged a pound for something that appears on my statement", "card is being used by someone else", "Why was I charged twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "pos": "Can I return an item?", "neg": ["Card payment didn't go through.", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "I had to pay a pound more than I anticipated!", "Can I get both a Visa and a Mastercard from you?", "I got less cash because of the exchange rate.", "My recent transfer didn't go through - why not?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how to get a refund for something I bought.", "pos": "What's the procedure for canceling a purchase?", "neg": ["My card is expiring soon.", "Although I am not located in the UK area, may i still receive a card?", "You provide support in what countries?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "Why did you revert my top up?", "Can you tell me my code to get into the app?", "I made a transaction to the wrong account!", "What's the reason for needing to verify my identity?", "How do I use cash to top up my account?", "WHAT IS THE ATMOSPHERE OF IT"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "pos": "I want to return an item for a refund can I do that?", "neg": ["How can I top up with Apple Pay?", "What are the top-up fees for my card?", "I don't think the exchange rate was right.", "I was supposed to get a refund but it is not showing up on my card", "The ATM didn't give me what I asked for but my balance says it did", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "What's the reason my new card hasn't come?", "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "I attempted to get cash in the ATM but I was denied", "How can I order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to refund my item, can you please help?", "pos": "If I bought something I didn't like, can I get a refund?", "neg": ["Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "The card payment I made didn't work.", "When I use my card, it says decline?", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "My balance is not what I thought it was following an ATM withdrawal", "I cannot seem to use my card.", "What is this strange payment in my account?", "My top-up funds aren't available yet.", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "I want to transfer a sum of money from another bank account I have into this one"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i cancel this purchase?", "pos": "Can I get an item refunded?", "neg": ["Is it possible for me to top up with cash?", "Where is my money transfer?", "How long is the delivery to the US?", "I found my card that I thought I had lost, I need to reactive it, please help.", "How much could I top up?", "Can my teenager have an account?", "What apps can I use to top up my account?", "I want to add money to my card, what payments do you accept?", "I need to renew a card that's about to expire", "There's a cash withdrawal I am certain I did not make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am interested in cancelling a purchase", "pos": "Is it possible to refund an item?", "neg": ["Can I add a card to back into the app?", "Do you allow exchanges of EUR?", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "Can you transfer money to your card by bank transfer?", "What do I do if I can't get my card out of the ATM?", "I attempted to get cash in the ATM but I was denied", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "I want a virtual card that is disposable", "Is there a charge for top-ups?", "What do I do if my card is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement has a charge that shouldn't have been made.", "pos": "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "neg": ["Can I use my Apple Watch to pay for gas?", "Please tell me how I verify my identity.", "It declined my transfer.", "I had an unexpected fee", "How do i authenticate a top-up card?", "I got cash and the exchange rate should have been different than it ended up being.", "Where can I update my pin number?", "I got married and need to change my name.", "I tried to make a transfer and it failed.", "Do the disposable cards have any restrictions on them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "pos": "I am unhappy with an item I bought. How do I get a refund?", "neg": ["Explain why a card payment would be cancelled?", "How do you exchange currencies", "Why have I been charged twice?", "I can't see my refund on my account", "What is the top-up limit on my cards?", "Will I need a new card or can I put my old card back into the app?", "What foreign exchange rate will I get?", "What is the pending payment on my card about?", "I'm panicking!  I lost my card!  Help!", "I do I top up from my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like my refund for this item I bought.", "pos": "Can I get an item refunded?", "neg": ["Do I have a limit to the number of top-ups per day?", "what's my top-up verification code?", "I am from X but am traveling to Y - how do I get currency for Y?", "I can't get any money from my account.", "The app says I made a cash withdrawal even though I didn't.", "Where do I get a disposable card", "How can I verify the top-up card?", "Why have i been charged a fee for using my card?", "What does it mean to have a pending cash withdrawal?", "What do I owe for a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "pos": "I need my purchase cancelled.", "neg": ["Why do I need to have my identity verified?", "Can you walk me through how I can edit some of my personal information?", "Explain how to verify my identity?", "My card isn't here yet.", "How come I got blocked for entering wrong pins?", "I am trying to transfer money and something is going wrong.", "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "I would like to give another card to my daughter, how can I proceed?", "How much longer until I get my new card?", "I cannot find my refund on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "pos": "Where do I go for a refund?", "neg": ["Where can I see where my funds came from?", "Why can't I withdraw cash from this ATM?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "My PIN is unlocked, what do I do?", "my cash withdrawal has not come out of my account yet.", "What to do if my physical card is not working?", "I couldn't transfer money to my bank, why not?", "Can I transfer money using a different currency?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "pos": "I need a refund. This is not what i wanted.", "neg": ["Please verify my top-up card", "Is there a fee for sending out more cards?", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "Is there a charge for getting more cards?", "I no longer want this account, what should I do?", "Is there a way to see where my money originally came from?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "Are there restrictions to transfers to certain accounts?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "My payment has not been accepted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund on the things i bought", "pos": "the product is not working, can I get a refund?", "neg": ["Can this app be used to exchange currencies?", "How do i verify my card?", "Where can I update my pin number?", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "What if there is an error on the exchange rate?", "Can you please explain why my transfer failed?", "I need to change my card PIN.", "Why is there a $1 charge on my statement?", "Can you explain the various transaction times shown on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get an item refunded", "pos": "Is it possible to refund an item?", "neg": ["For the identity check, what kind of documents do I need to have?", "Can you tell me why I was charged $1 for a transaction?", "I made a mistake and did a transaction to a wrong account, can I cancel?", "How can I look at where my available cash is coming from?", "Why did my payment not go through why did it cancel?", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "Which type of card will I receive?", "Is the fee with my cash withdrawal a mistake?", "Is it free to transfer money or is there a fee?", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Give me a refund", "pos": "How do I get a refund for something I bought?", "neg": ["I have a duplicate charge", "Could google pay and top up be together?", "Card activation steps", "Is there a limit to how much I can top up?", "How do I deactivate my account?", "I was charged a fee for a transfer. Where did it come from?", "What's wrong with my card? The clerk at the grocery store said it was declined.", "How can I cancel my transfer?", "Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "What currencies and methods can i use to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My order needs to be canceled.", "pos": "Would I be able to refund an item?", "neg": ["It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Please give me both a visa and a mastercard.", "I need money put into this account from another one.", "Where in the app do I link a new card?", "Can you send me more cards for my account?", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "I did a transfer earlier but see that it failed to go through.", "Is a physical charge extra", "Does the app allowing exchanges between USD and GBP", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a refund for something I bought?", "pos": "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "neg": ["Can anyone else top-up for me?", "How do I link the new card that I just got from you guys?", "I am not recognized by the app.", "I need to urgently transfer something from China. How long will it approximately take?", "Card payment still pending.", "My top-up is not working. Why is that?", "Where do you need to live to receive card", "How does my top-up got cancelled?", "My statement indicates I made a payment to an unfamiliar merchant.", "My account did not allow the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to return an item for a refund can I do that?", "pos": "Is it possible to have an item refunded?", "neg": ["Mastercard is preferred to me.", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "My cash withdrawal shows pending, why?", "I entered the correct pin but I still couldnt get funds.", "I moved to a new city and need to change my address", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Is there a charge for a physical card?", "Explain why my top up has been reverted please.", "I would like to get both a Visa and MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way you can have money from a purchase I made refunded to my account.", "pos": "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "neg": ["How long does it take to prove my identity?", "Will you work with any fiat currencies?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "Is there a way I can get a Visa card?", "How long will I have to wait for my money to be in my account?", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "What is the length of time for money to reach the account?", "Why am I charged whenever I withdraw cash?", "What is the most I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought a product a week ago, but may need to return it.", "pos": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "neg": ["What should I do if my smart phone is lost or stolen?", "Why is my transfer appearing as \"pending\"?", "Shouldn't my new card be here by now?", "What fiat currencies are used for exchange?", "I want to get a Visa", "How can my new card be activated?", "I don't know what this Direct Debit payment on my account is for.", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "What are the steps needed to top up with Apple Pay?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a refund for one of your products?", "pos": "What is the refund process?", "neg": ["When I topped up the app reverted it.", "Will I be able to track the card that was sent to me?", "Where do I go to cancel a transaction?", "Why is identity verification required?", "I must make several disposable cards per day.", "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "Why was I charged twice?", "Any place that takes Mastercard would be fine.", "How do you top up with a cheque?", "I do not want a VISA card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I reverse a transaction on my account?", "pos": "I bought an item and now I want a refund.", "neg": ["Can I get a Visa card?", "The bank charged me fees for withdrawing cash!", "how can i get it to add money automatically while travelling", "Why is a payment I made reverted back to my account?", "What was the extra charge for withdrawing money?", "Need help to get my card to work.", "If I were to use a European bank card for a top up, will I incur a charge?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "Why do you need so much id info from me?", "When I was transferring money I was charged extra why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["When did I get a $1 extra fee on my statement?", "What is the best way to get my virtual card?", "Can I have more disposable cards?", "My account balance has not updated to reflect my recent transfer.", "I topped up but it isn't in my account", "I can not find my refund.", "Whats the maximum disposable virtual cards?", "How long will a transfer from Europe take?", "My contactless is non-functional.", "My card payment has the wrong exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to get a refund for something I bought?", "pos": "Is it possible to refund an item?", "neg": ["What is an exchange rate?", "that fee should not be there, you charged my cash for an unnecessary thing.", "How long will I have to wait for my new card?", "How do I fix my card if it is broken?", "When do I get my PIN?", "can i transfer money i the app", "I was declined when I tried to take out cash!", "What is the best way to get my virtual card?", "I'd like like to know where I can order a virtual card?", "Why was there a fee with my cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a refund. This is not what i wanted.", "pos": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "neg": ["need to verify source of funds", "Can I change my name?  I am not married.", "My card arrived but I need to make it work in the app, how do I do that?", "how long are my top ups pending", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "Why am I seeing a fee for transferring money?", "I need to get a card, how do I do that?", "I would like to get an account for my child.", "My source of funds need verification.", "The payment I made with my card is not showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I return an item?", "pos": "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "neg": ["I would like to know why a withdraw I made for some cash shows up as pending.", "I can't find my card!  What should I do?", "Why has my transfer not arrived yet?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "When I went to $100, all the machine would give me was $20.", "What does it mean if my payment was reverted?", "Why do you need my name and ID", "Is there a way to see where my money originally came from?", "I need to change my last name on my account because I just got married.", "I am looking to delete my account. I'm not happy with the service provided by you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "pos": "I want a refund on this.", "neg": ["Tell me what I need to do to activate my card.", "I need my card immediately.", "Can I exchange USD and GBP from the app?", "Explain the activation method for this card", "I seem to of forgotten my passcode.", "The ATM didnt let me get cash", "My cash withdrawal was declined.  Why?", "Where do I go to unblock my PIN?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Why is there a charge for $1 on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to have an item refunded?", "pos": "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "neg": ["Do you offer services that hold money in different types of currency?", "How long is the delivery to the US?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "My last name has changed and I need to update my account details.", "Explain the activation method for this card", "Cancel my transfer, please.", "Has my card been lost in delivery?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "If I was travelling abroad, would I be able to hold currencies in euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "pos": "Can I get an item refunded?", "neg": ["Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "If I top up using a European card is there a charge?", "I want to deposit funds, what payments are accepted?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "My new card is here, what's the process for activating it?", "Why are you charging me a transfer fee?", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "Is there a charge for using transfers for top ups?", "Can I get a Visa card?", "What can you tell me about the card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get a refund for an item I purchased but has not yet arrived?", "pos": "Can you explain your refund policy, please?", "neg": ["What's the transfer time from Europe?", "Are there charges for using a bank card to top up", "I would like to get some extra cards?", "I don't see a refund in my account.", "How do I cancel a recent transfer?", "Why is my transfer still pending after all this time?", "How can I tell if someone else is using my card?", "What areas are cards delivered to?", "Why was my transfer stopped ?", "The amount of cash I requested to withdrawal did not match what I received when exchanged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unhappy with an item I bought. How do I get a refund?", "pos": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "neg": ["Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "cash and check deposit has not gone thru", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "My cash withdrawal was short.", "Tell me how to setup a new PIN.", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "What can I expect if I use bank transfer to top up my account?", "I have lost my credit card in the ATM!", "how do i find out about transfers", "Why is my identity not verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I bought something I didn't like, can I get a refund?", "pos": "I no longer want this can i cancel my purchase?", "neg": ["My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "I got a €1 extra fee in my statement", "Why am I getting double charged for multiple transactions?", "How would I top up with a cheque?", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "Why did my top-up not go through?", "Even though I added money ey to the card, I couldn't use it", "How do I reactivate a card I thought I lost?", "Can I top up for free using a European card?", "why do I need to show ID"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go for a refund?", "pos": "I'm going to cancel a purchase.", "neg": ["My card payment is being declined and I've tried several times.", "can I top up an apple pay?", "I'd like to order another card", "Why is there an extra fee charged?", "Help me please, My Apple Pay American Express top up does not work.", "I want to transfer money into my account", "I need to change a transfer.", "My card still hasn't arrived after two weeks, now what?", "How can I fix this? The ATM gave me more cash than I'd asked for.", "I wanna revert a transaction i did this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I receive a refund for an item I purchased?", "pos": "Can you please help me in canceling my order.", "neg": ["Does the app allowing exchanges between USD and GBP", "Can you tell me how do I get a card?", "I've been waiting for a refund where is it?", "I need to move money to another beneficiary. Why is it not working?", "Is it possible to track the card you sent me?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "I made a bank transfer and the balance hasn't updated yet.", "Is there anyway to bypass identity verification?", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "Why didn't my transfer to a beneficiary go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.", "pos": "I bought something and want the money refunded can I get some help with that?", "neg": ["What do I do if my card is stolen?", "I want to cancel the transaction I made earlier", "top up by my card is that possible?", "Can I use any card and currency?", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "I entered the correct pin but I still couldnt get funds.", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "Is my card frozen?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do for a refund?", "pos": "What is the refund process?", "neg": ["Can you please tell me why my transfer failed?", "from where are coming your exchange rates?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "What are the steps for getting money from a friend?", "Do you provide cards to people not in the UK?", "What's the expected wait time to recieve my new card?", "I have a new card. How do I activate it?", "Someone might be using my card.  What should I do?", "I need to cancel a transaction please!", "My card rejected a cash withdrawal. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please help me in canceling my order.", "pos": "Is it possible to refund an item?", "neg": ["I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "My top up was rejected. Why?", "The ATM I used for foreign currency provided the wrong exchange rate.", "There is a transfer not showing on my account.", "An ATM machine didn't give me back my card.", "I goofed up and used the wrong account.  Please help.", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "How long will it take to receive my money from my transfer transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "pos": "Are purchases returnable for full refund?", "neg": ["Someone made a mistake on my money transfer because I was charged extra fees.", "How much does currency exchange cost?", "Why has my payment been reversed?", "When I was abroad the exchange rate for me was wrong.", "Can you tell me where to find my top-up verification code?", "I can't figure out how to unblock my pin number. Can you help me?", "Please let me know how to change my PIN?", "Why hasn't my balance been updated from the check deposit I made?", "Where is the top-up verification code located?", "How long will it take to transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want this fee reversed from my account.", "pos": "How can I go about getting a refund?", "neg": ["How long does the \"pending\" period of a transfer take?", "When are you going to activate my card?", "Today I was out eating and my card was declined. Why's that?", "i cant seem to activate card", "How can a payment be declined", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "Tell me what ATMs allow me to change my PIN.", "When I topped up the app has seemed to reverted it.", "Where do I have access to a virtual card?", "I don't see my card anywhere in the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "pos": "What is the refund process?", "neg": ["May I get one of your cards?  I live in the EU.", "Why do I need to verify a top-up?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "How do I change my pin while traveling?", "I got a message that I cannot name X as a beneficiary.", "How do I to up by card?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "I need my card to be activated right now.", "I don't see the verification code for my card transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm going to cancel a purchase.", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["Where would I order a virtual card?", "I am having trouble to verify my identity", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "I tired but an unable to activate my card.", "The contactless payments are not working.", "My beneficiary is unable to transact", "Can someone assist me with explaining how I can unblock my pin?", "Can I add money to my account with cash?", "It says that my payment is pending, what does that mean?", "Why am I not able to withdraw cash from this ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have a return policy?", "pos": "Can you explain your refund policy, please?", "neg": ["Can you make exchanges with the EUR?", "Talk me through modifying my details.", "Why is there an identity check?", "If someone sends me money, will I be charged?", "If I order a card when does it arrive?", "Why won't my transfer to another account work?", "Can I link your physical card", "I got a fee when paying with my card", "How long will this take to get to me?", "When will my top-up be completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I cancel a purchase?", "pos": "How can I go about getting a refund?", "neg": ["can I top up an apple pay?", "My card payment doesn't work.", "My card did not work at store.", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "Why would my transfer result in a decline message?", "Could you please help me figure out why the seller has not received their money after I sent it.", "I see a direct debit charge that I did not approve", "A withdrawal is showing that I don't recognize", "Why is my ATM withdrawal still pending?", "Please help me delete this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain your refund policy, please?", "pos": "the product is not working, can I get a refund?", "neg": ["I have a transaction that shows multiple times.", "i need to proof my identity to you why and how?", "Is there a disposable virtual card?", "Why is there an extra €1 fee in my statement?", "I was charged an extra pound.", "I think you reverted my top up.", "How much does it cost to top up by transfer?", "Where do we mail the card?", "What is the Top up rate charge for using a card in the US?", "Is it possible to order a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the procedure for canceling a purchase?", "pos": "I bought an item and now I want a refund.", "neg": ["How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "How long will it take to urgently transfer something to China?", "What form of payments can I use for topping up?", "I no longer want to transfer funds, can we cancel that transaction?", "Where's my virtual card", "What foreign exchange rate will I get?", "Is there a disposable virtual card option?", "Why has my transfer been declined?", "What happened to my cash deposit?", "Could you send me and up date on the arrival of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the product is not working, can I get a refund?", "pos": "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "neg": ["Why was I declined from getting cash?", "Someone is making transactions on my account, I think they took my card information.", "How can I move money from my account at a different bank to the account I have at this bank.", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "While getting cash, I was charged a fee.", "Is there a auto top-up option?", "What cards and currencies can I use to top up my account?", "Can I use the card at any cash machine?", "Can you check if my money has reached my account since it is not showing up yet?", "Why is there an additional fee showing on the statement I received?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something and want the money refunded can I get some help with that?", "pos": "Are purchases returnable for full refund?", "neg": ["Why wasn't my payment accepted by the app", "Can I have more physical cards?", "Are there fees for using an international card to top up?", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "I am having trouble transferring money to a beneficiery.", "My refund has not arrived, and I am unsure why. Who do I contact?", "My refund isn't going fast enough.", "Can I still use my account without verifying my identity?", "Is there a way to get a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I go about getting a refund?", "pos": "I need a refund for something I bought.", "neg": ["Is it possible to exchange USD and GBP on the app?", "There are duplicate transactions on my account", "How old do you have to be?", "I got a card, how do I get it in the app?", "How do I fix a transaction to the wrong account?", "What is needed to activate my card?", "Are there specific ATM's that I can draw money from?", "Why did the top-up fail?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a refund on this.", "pos": "I no longer want this can i cancel my purchase?", "neg": ["Do physical cards cost money?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "I got charged twice with a duplicate card. How do I resolve this?", "Somebody used my card without my knowledge!", "What caused my top-up to be returned?", "I don't have my card in 1 week.  Should I be worried?", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "How do I transfer cash my into my account?", "How can I cancel this transaction?", "what documents do i need to verify who i am"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "How do I edit my details?", "My exchange rate isn't correct.", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Somebody used my card without my knowledge!", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "How long does it take to activate my card?", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "I couldn't complete card activation.", "How long does it take for money to transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get an item refunded?", "pos": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "neg": ["Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "Do I need to do something to get a new card once it expires?", "I need to know where my funds come from.", "What is taking so long on my transfer from the US?", "when will I get my refund?", "help my money isnt showing up", "Do you have a children account available?", "I think my card is broke it's not working anymore", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "A payment shows up on the app that I never made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the refund process?", "pos": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "neg": ["What should I do about a direct debit that I did not set up?", "My account transfer was blocked.", "Where did my extra fee for the transfer come from?", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "Is there a limit to a disposable virtual card?", "Why was I charged a fee for debit or credit card payment?", "How do I change my card PIN?", "My throwaway virtual card won't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my refund back?", "pos": "Would I be able to refund an item?", "neg": ["I believe my card has been compromised because of a strange withdrawal", "Why hasn't my payment gone through yet?", "Why is my card payment still pending? It should have gone through already.", "Can I use app to reset PIN attempts?", "Can you tell me when my money transfer will go through", "I tried to make a transfer but it failed. will you tell me why?", "Is there a charge for topping up by card?", "How can I alteration my PIN?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "When I attempted to make a transfer, it failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the refund procedure?", "pos": "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "neg": ["Is there anyway to bypass identity verification?", "The atm didn'y give me all the cash", "Can I get a disposable card?  How many can I have?  How often can I use them?", "For the identity verification, what do you need?", "How do I get a refund for an unauthorized direct debit payment?", "Please help me delete this account.", "What happens if I forget my PIN?", "Since I just got married I need to change my name.", "I see a direct debit transaction in the app that is not mine", "I'm seeing a direct debit payment that is not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "pos": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "neg": ["An ATM machine didn't give me back my card.", "Do you supply both Visa and Mastercard?", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "When are you going to transfer the money?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "How do I unlock my account after typing in the wrong PIN too many times?", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "I did not receive the correct amount of cash.", "What steps do I have to go through in order to activate my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a refund for something I bought.", "pos": "I would like to cancel my previous purchase.", "neg": ["What should I do to top up using my Apple Watch?", "what is the fee for a transfer into my account", "My card hasn't shown up yet.", "is there a way to do top up with apple pay", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "Which currencies do you work with?", "How come I was charged an extra fee when paying with the card?", "Can you tell me my code to get into the app?", "what is the cost for exchanging currencies?", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "pos": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "neg": ["Why does it say my transfer failed?", "Help me close my account.", "How long will it take to urgently transfer something to China?", "Is there a disposable virtual card?", "I had a decline on my card. Why?", "Would I be able to open an account for my daughter?", "how do I get my card to show in the app?", "How do I receive money from someone?", "I need you to delete my account right now.", "They used the wrong rate when I made a purchase with foreign currency."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are refunds allowed for certain items.", "pos": "I would like to cancel my previous purchase.", "neg": ["What is this random charge of one pound doing on my account?", "My card rejected a cash withdrawal. Why?", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "Is it possible to cancel a transaction?", "I got notified that my top up has been reverted. Why?", "How can I delete my account?", "What exactly is the exchange fee?", "I wanted to know why a top-up I made has been reverted.", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "Where is my last money transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought an item and now I want a refund.", "pos": "Would I be able to refund an item?", "neg": ["Please list the countries you support.", "I have no way to prove my identity.", "How much can I withdrawal in one month without incurring fees?", "How can I go about ordering a virtual card?", "I was charged twice for the same thing.", "Transfers from the US how long will the wait be?", "Why did I get charged more for using my card?", "My account is showing a double charge.", "There is a €1 extra fee in my statement", "Where can my card be used?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "pos": "I want to have an item refunded can I do that?", "neg": ["Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "Why am I charged a fee for withdrawing cash?", "Please help!  There was an extra fee when I got cash.", "If I want to add funds to the account using American Express, how do I do that?", "I have a direct debit I didn't set up", "Are you Visa or Mastercard?", "What do I do if I believe to be a victim of credit card fraud?", "I tried to transfer but it was declined", "What may be the reason that my transfer did not go through?", "How can I get another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer want this can i cancel my purchase?", "pos": "I've changed my mind on an item.  How do I get a refund?", "neg": ["Can i get payed through this system?", "Is it possible for me to top up with cash?", "Is it possible to order a card?", "I need a number of disposable cards everyday.", "I haven't received my pin", "If I see a payment in the app that I don't recognize, what should I do?", "How do I link a new payment card?", "Can I top-up my card using a bank transfer.", "where is my money from this morning", "How long will I have to wait for my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the refund policy?", "pos": "I want to have an item refunded can I do that?", "neg": ["When can I expect the transfer to arrive in my account?", "Where can virtual cards be ordered?", "I need to close my account.  Your company is terrible!", "Can my children get an account?", "Are there any charges for using a bank card to top up", "When will my deposit post to my account?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "I really want a physical card. How do I get one?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've changed my mind on an item.  How do I get a refund?", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["The virtual card won't work.", "How do I verify the top up?", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "Can I get a Visa from you?", "What does the bank charge for lost or stolen card replacements?", "Is it possible to cancel a transaction?", "What currency is supported for exchanges and holding?", "I have a question regarding the PIN of the card?", "It seems that the rate I got is incorrect.", "I tried to make a top-up and it was canceled, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "pos": "I need my purchase cancelled.", "neg": ["I'm expecting a refund but it's no where to be seen", "When will my transfer from the US get here?", "How many times can I enter a wrong PIN before it is blocked?", "The balance does not appear to have updated.", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "I don't want to give you all my identify details.", "What is the pending payment on my card about?", "This card payment isn't is recognition.", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "Visa and MasterCard, can I get them both?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my purchase cancelled.", "pos": "Are purchases returnable for full refund?", "neg": ["Why hasn't the transaction I did arrive yet?", "How soon will my balance be updated to reflect my transfer?", "Is my PIN recorded anywhere?", "I would like to reactivate a card and wondered if that could be done?", "I need to know where my funds come from.", "What is the cause of the delay in applying my card payment to my account?", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "Where is my missing cheque I deposited?", "Where do I order a card?", "Is my child too young to sign up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "pos": "Would I be able to refund an item?", "neg": ["What is the disposable card for?", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "How are foreign exchange rates determined?", "Are there limits on the virtual cards?", "Why did a transaction I made charge me $1?", "Can you tell me how I go about activating a new card?", "How long will a transfer take from Europe?", "Can I get some help activating my new card?", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I received a \"declined\" message when doing a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be able to refund an item?", "pos": "I want to have an item refunded can I do that?", "neg": ["The recipient doesn't see the money transaction I made", "Please help me with my card.  It won't activate.", "I managed to drunken block my card :(( Help!", "I see a charge of 1L I do not recognize on my statement", "Can I use a credit card from the US to top up?", "Can friends send me money?", "Can you activate my card pls", "A payment is showing twice. Why is that?", "I see cash in my app but I did not get it.", "Why is a transfer I have still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to have an item refunded can I do that?", "pos": "Is it possible to refund an item?", "neg": ["Why is my ATM withdrawal still pending?", "Tell me about the card PIN?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "I have used all of my PIN tries. What should I do now?", "What do you do with all the identity information you're collecting from me?", "The expiration date for my card is coming up, how do I get a new card?", "There is a withdrawal waiting.", "I lost my card n need a new one.", "My transfer seems to be too expensive.", "Why do I have two charges It should only be one charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are purchases returnable for full refund?", "pos": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "neg": ["I no longer want this account, what should I do?", "how do i get the card linked", "My PIN is locked, how do I unlock it?", "The exchange rate was wrong in the foreign country I got cash in.", "I can't find the card PIN.", "I have a reverted top up I made and wanted to know why it didn't go through.", "What countries are you available in?", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "What do I do if there is a direct debit on my account that shouldn't be there?", "This fee shouldn't be there after I paid with a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "pos": "Is it possible to refund an item?", "neg": ["Can I see where my money came from?", "What can I expect if I use bank transfer to top up my account?", "I need to reset my passcode, this one isn't working", "My funds are low, can I auto top up?", "Do you offer account's for minors?", "How do I add a card on to the app?", "How do I get my card PIN?", "How long does it take for a top-up?", "When will my deposit post to my account?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel my previous purchase.", "pos": "Is it possible to refund an item?", "neg": ["Can I use my card while on vacation overseas?", "I sent a payment but it isn't showing up in the app", "Why did my top up get reverted?", "Where do I go to activate my card?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "Where to check top ups pending?", "What is the strange cash withdrawal on my statement?", "Why did I get charged a fee for transferring money?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "Why does top-up require verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "pos": "I didn't see any reason why my transfer was declined. What gives?", "neg": ["i dont recognize a charge on my card", "I would like to cancel my order.", "I'm happy with Mastercard and want to stick with just that credit card.", "Where can I get a card in the EU?", "Do I have a $1 extra fee on the statement?", "Tell me how to setup a new PIN.", "am i able to receive my salary this way?", "Hold old do my kids have to be to use the service?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to do a transfer and it was declined.", "pos": "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "neg": ["My money I added isn't on my card.", "What are the steps I should take to recover my swallowed card?", "I withdrew cash and was charged", "Why can't a beneficiary receive a money transfer from me?", "My statement indicates I made a payment to an unfamiliar merchant.", "Why was I charged for payments? You didn't warn me about additional fees.", "Some cash was withdrawn in the app, but I did not do it.", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "I tried to do a transfer but it didn't go through.", "Why was I charged an additional $1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It says the transfer wasn't accepted.", "pos": "What do I do with my \"decline\" message on a transfer?", "neg": ["Is there a fee for a SEPA transfer", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "I prefer Visa, can I get that instead?", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "I am trying to exchange AUD for GBP, how do I do that?", "where is my new card?", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "My card will expire soon, do I need to order a new one?", "how many uses are the disposable cards good for?", "I couldn't complete card activation."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "pos": "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "neg": ["The passcode isn't working for me.", "Do you only use Visa or do you have Mastercard too?", "If I need an additional card, is there a fee for that?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "I've lost my card. What can I do about that?", "Can I use this app for both USD and GBP?", "I lost my phone.  What do I do to block someone else from using my account?", "Help me verify the card used on a top-up.", "Will it take more than 3 days for my transfer to reach my account?", "How would I be able to make changes to my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there has been a mistake with my transfer", "pos": "Unable to complete transfer, states 'declined'", "neg": ["Why do I need to have my identity verified?", "I wanted to know why i got an additional fee when i use my card.", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "When did I get a $1 extra fee on my statement?", "My card activation attempt failed.", "I got a €1 extra fee in my statement", "What is this cash withdrawal on my statement?", "How do I avoid a fee to use an ATM?", "What foreign exchange rate will I get on weekdays and on the weekends?", "explain the interbank exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how come my transfer declined", "pos": "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "neg": ["top up is still pending", "What are the steps to activate the card, as it does not seem to work?", "I lost my card and need a new one, will it cost me?", "Can you tell me how long it takes for a new card to come?", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "I must verify the source of my funds", "Is there a limit on making disposable cards?", "top up cancellation", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Why cant I transfer to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "pos": "My transfer was rejected", "neg": ["What documents do I need to validate my identity?", "do i need to wait to get my card before getting a pin", "Where can I find the auto-top up feature?", "There was an extra fee on my account when I got cash.", "I need a new card.", "There was a transaction this morning that I'd like to reverse.", "Why did withdrawing money cost me extra?", "I did not make this payment that I see in the App.", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "I have a card payment that I don't recognize. What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do with my \"decline\" message on a transfer?", "pos": "Why are my transfers getting declined?", "neg": ["How can I dispute a direct debit charge on my account?", "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "How long should it take for my top-up to finish? I've been waiting a while.", "can other people use the app to add money to my account", "I have an unknown debit charge in my statement, why?", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "I got charged two times for a transaction", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "Why is there extra cash in my account?", "I am unable to activate my card, it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see my transfer was declined.", "pos": "Tell me why my transfer was declined.", "neg": ["How do I take a block off my card?", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "How can I change my name because I just got married?", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "What are the steps I should take to recover my swallowed card?", "I would like to get an item refunded", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "Are you able to make exchanges to EUR?", "i tried using a virtual card for a hotel but it didn't work, why not", "Am I able to get this shipped to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the reasons for a declined transfer?", "pos": "Transfer could not be completed due to being declined.", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "I need to know what foreign exchange rate I can get.", "Soon my card will expire, how do I get a new one?", "How much are the fees for adding funds using an international card?", "How do I get a virtual card on my device?", "How do I change to a different currency?", "I do not know what this cash withdrawal is", "Are extra cards free?", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "There is a €1 extra fee in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't seem to figure out why my transfers are getting declined.", "pos": "Transfer was declined, could not complete request.", "neg": ["I made a mistake on the last transfer I made, who must I speak with to cancel?", "Is the 1 pound charge going to be reimbursed on my card?", "Could you help my figure out the exchange fee?", "Where is the transfer to my account?", "I am worried that too much time has gone by for a transfer to be completed.", "What's the reason my new card hasn't come?", "When will my transfer move out of pending stage?", "Why is there a payment I didn't do?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "I'm not sure where this charge came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does the decline message mean", "pos": "Why would you cancel my transfer?", "neg": ["How can I transfer money using my credit card?", "Please provide me with the restrictions of the disposable cards.", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "how long does it take to transfer money, my retailer is waiting", "What do I need to do to get a card?", "How do I go about getting hold of a virtual card?", "Do you have a list of cards and currencies you support?", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "Why is my friend not getting a transaction arrival yet?", "What do you require to verify someone's identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "pos": "Transfer was declined, could not complete request.", "neg": ["The store card reader would not accept my card.", "What other credit cards can I use?", "Can I order a new card to China?", "What are the restrictions of the disposable cards?", "I need to verify my identity. How do I do that?", "Help me figure out how to link the new card.", "I bought some things in the morning but the payment shows as pending", "What is the reason for the identity check", "How can I reset my passcode?", "Is there a charge for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was declined a transfer", "pos": "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "neg": ["Why did you charge me extra for withdrawing money?", "Am I able to order a disposable virtual card?", "$20 came out instead of $100", "It won't let me prove my identity.", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Is there an extra fee to exchange currencies?", "I would like to know where the funds are at.", "how to delete account, not happy", "The app reversed a top off I had.  What should I do?", "Please tell me the types of currency I can hold."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While doing a transfer, it says declined.", "pos": "I tried to do a transfer but I got a message that it was declined.", "neg": ["Can I cancel a transfer I made", "I found my old card. Can I link it back into the app?", "Can you tell me why my credit card was declined while trying to top-up?", "When will my card come? I need it as soon as possible!", "I got double charged!", "Where can I change my PIN?", "My transfer failed to a beneficiary", "What are the steps I need to do if I have a stolen card?", "I was able to find my card. How to I go about putting it into my app?", "I have money in a foreign account that I want to send to this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "pos": "Why has my transfer been declined?", "neg": ["Would I be able to use SWIFT transfers?", "I tried to make a purchase in the store but my card was declined.", "I'm not sure how disposable virtual cards work. Please help.", "My top-up is taking a very long time to complete.", "I have a missing refund", "My phone was taken yesterday, is there something that I need to do?", "how many transactions can go on a disposable card?", "I want to change the wrong exchange rate.", "What is the maximum times I can auto top-up?", "How do I return something for a full refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my transfer was declined.", "pos": "I am sure I have plenty of money to transfer but my transfer is being declined.", "neg": ["I found a charge on my debit that I did not make.", "Why did you revert my top up?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "i need a refund right away but the funds aren't available in my account", "Do you accept all cards and currencies?", "What is the reason for my beneficiary to be disallowed?", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "withdrawal pending meaning?", "Why do I see an extra €1 charge on my statement?", "I'm dissatisfied with the service and would like to terminate the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just noticed my transfer was declined and I don't know why. Can you help me?", "pos": "I noticed my transfer was declined.", "neg": ["Tell me about the card PIN?", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "How do you come up with your exchange rate", "Can my salary be received here?", "How to exchange my currency", "Why do you need so much information about my identity?", "Is there a minimum age for having an account?", "Can I top up any amount?", "What is the status of my card's delivery?", "When I exchanged currencies the value of my money changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my transfers getting declined?  I havent had a problem in the past.", "pos": "How do I contact customer support about my declined transfer?", "neg": ["I want to close my account now.", "THere is some cash that is showing up on my app.", "Is there a charge for top-ups?", "Is there any reason my cash withdrawal still shows as pending?", "Do you support all countries?", "I need more physical cards than I have right now!", "What are the steps for getting money from a friend?", "There is a direct debit fee in the App that I didn't do.", "What is the exchange fee that is charged?", "Rates were applied wrong while using foreign currency at an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "pos": "Unable to complete transfer, states 'declined'", "neg": ["How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "How to verify my identity", "What form of identification is accepted?", "What is the refund process?", "Someone used my card without my permission.", "I made a transaction this morning but I need to revert it now.", "I have a missing refund", "Please help me with my card.  It won't activate.", "How much are the rates of exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't make a transfer because it was declined", "pos": "I get a \"decline\" message when doing a transfer", "neg": ["I want to activate my card, how do I do it?", "Why does my statement show various transaction times?", "Why has my top-up been returned to my account?", "What's go on, where is my new card?", "How do I open an account for my children?", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "how many uses are the disposable cards good for?", "Can you delete the account?", "How can I delete my account?", "Why did the ATM take my card and keep it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to know why my transaction didn't go through.", "pos": "Transfer declined.", "neg": ["To deliver to the US, how long will it take?", "I'm being charged for using my card!", "i need to expedite my card", "May I get an account for my daughter?", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "Some cash I didn't get shows in my app", "Can I change my PIN without going to a bank branch?", "How can I receive money from my friend?", "Where is the transfer to my account?", "I need to verify my funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "pos": "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "neg": ["My phone was stolen yesterday, can you help me with this?", "Do I have to manually top up once I'm too low?", "My transfer to a beneficiary was rejected.", "I can't see a refund for a return I completed recently.", "I'd like to know what the foreign exchange rate will be.", "What do I do if a transaction shows up twice?", "What should I do if I can't prove my identity.", "When I got cash I was charged an extra fee!  Explain!", "What is this extra pound charge for?", "how to delete account, not happy"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I getting declines when trying to make a purchase online?", "pos": "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "neg": ["Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "I paid with a card and there is an extra charge. Why?", "Could I open an account for children?", "What do I need for activation of my card?", "i tried to withdraw money but was told i didn't have funds", "Is there a charge for exchanging foreign currency?", "Can it add money automatically while travelling", "How long do I have to wait for a US transfer?", "My wallet is empty even though I topped it up an hour ago.", "I am still waiting for a transfer I did"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "pos": "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "neg": ["I think there's a purchase at a store that I didn't go to.", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "What is the process for setting up and account for my child?", "Can you tell me the countries you operate in?", "Hey, I have my card, how do I get it to show in the app?", "Can I purchase with cash or cheque?", "Where do I go to change my PIN?", "How old can one use your service?", "When will I receive my card?", "Do I have to go somewhere to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me. My transfer was declined. How could this happen?", "pos": "I noticed my transfer was declined.", "neg": ["Why cant I transfer to my account?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "How can I check on the delivery status of my card?", "How do I use my card to top up?", "Why was there a transfer fee on my account?", "What do the disposable cards do?", "When will the money from a transfer be made available on my account?", "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "Is it possible to get both Visa and Mastercard from you?", "Why isn't my id verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me figure out why my transfer was declined", "pos": "I get a \"decline\" message when doing a transfer", "neg": ["I want to stop my account", "Help!  I fear that my card was stolen,", "If I order a new card, how much will it be and how long will it take me to get it?", "What kinds of cards can I use to top up?", "Do I have to pay for a physical card?", "How much can I top up in a day?", "Why is there an extra pound charge that is pending?", "How do I go about getting a refund?", "My transfer to my account is missing.", "My transfer is pending too long."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain to me why a transfer would be declined.", "pos": "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "neg": ["Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "Do I have to go into the bank to change my PIN?", "exchanging currencies costs what?", "Is there a fee to order a physical card?", "Could you please tell me why my card payment didn't work?", "Is there a fee for physical cards?", "My payment has not been accepted.", "may I have a Visa and a Mastercard from you.", "The atm didn'y give me all the cash", "How can I look at where my available cash is coming from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer unable to be completed, states 'declined'", "pos": "Unable to complete transfer, states 'declined'", "neg": ["I found my card, am I able to put it back into the app?", "is it ok if i use both visa and mastercard", "Where is the top-up verification code located?", "How does the exchange rate work on this app?", "Why was I charged a random fee for a transfer I made?", "I must change my PIN as soon as possible.", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "my top up isnt there yet where do i find it", "Even though I added money ey to the card, I couldn't use it", "In the US, how long is the wait for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It declined my transfer.", "pos": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "neg": ["The balance has not been updated.", "Is there a list of ATMs that take this card?", "Why have my top ups been canceled?", "I can't get the ATM to give me any cash", "I have been waiting for my top-up to complete and it still hasn't gone through.", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "My top up did not go through yet.", "I need more than one disposable card", "Why was I charged for withdrawing cash?", "What ATMs will allow me to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer was not approved", "pos": "How do I contact customer support about my declined transfer?", "neg": ["Your exchange rates come from where?", "Why does it say my transfer failed?", "I cannot make a transfer to another account.", "I prefer to get a Mastercard.", "Can I top up with cash", "Can I change my details because I moved?", "I believe my card has been compromised because of a strange withdrawal", "Will I need a new card or can I put my old card back into the app?", "My app shows a direct debit that isn't mine.", "How can I receive my salary with a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On my transfer there was a \"decline\" message", "pos": "Please check and let me know why my transfers are getting declined.", "neg": ["I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "I want to stop my account", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "Where can I withdraw money from?", "How many top-ups can be approved?", "How simple is it to transfer money into my account?", "Why does my transfer still say it is pending?", "Why does a payment show up twice?", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "A cash withdrawal has been done that I didn't do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "pos": "I have a transfer that was declined.", "neg": ["My card gets rejected when I try to use it", "My card payment wasn't accepted.", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Can I top up for free using a European card?", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "How come my card doesn't work anymore?", "How long will it take to transfer from europe?", "There is a fraudulent payment!", "Is auto top up available?", "Was my transaction reverted with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a declining message during a transfer? please tell me why", "pos": "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "neg": ["Why do you have the identity check", "What are the auto-top up policies?", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "Is a physical card also available", "What's the reason my new card hasn't come?", "I noticed that i got charged extra for using the card.", "What do I do if i accidentally broke my card?", "Can I transfer money to my card via bank-transfer?", "The app is not able to realize that it is me.", "What is the time frame for european transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do transfers get declined?", "pos": "unsupported transfer declined", "neg": ["My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "Who can request disposable cards?", "What do I do if my card expires soon?", "My card was declined at a restaurant today and I don't know what the problem is.", "What will I need to configure if my salary is in GBP?", "I need my card delivered as soon as possible.", "How can I tell what foreign exchange rate I will get?", "Why is my cash withdrawal still showing as pending?", "How many transactions can be made with a disposable card?", "what is the amount of disposable cards I can have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw that my transfer was declined.", "pos": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "neg": ["Can I get my friends to add money to my account?", "I'm not able to verify my identity.", "When can I use money sent to my account?", "My cash transaction isn't showing on my account", "I was unable to transfer money to a beneficiary.", "I used an ATM and there was an extra charge.", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Top up keeps failing", "Why do I have an unexpected fee on my bill?", "I need to exchange some foreign currency. What's the charge for doing that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "unsupported transfer declined", "pos": "I tried to do a transfer but I got a message that it was declined.", "neg": ["I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "I've just moved and I need to change my details", "Do I need to do anything? My phone was stolen yesterday.", "How can I find out where the funds are flow?", "Are there any places that won't take my card?", "I was not distributed all of cash that I requested", "Why do I have to give you my drivers license", "Are there any restrictions for the disposable cards?", "I need to actuate my card.", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer that I was trying to complete was declined. What was the cause?", "pos": "Why did my payment get declined?", "neg": ["help me link my card", "Can you show me how to verify the top-up card?", "What do I have to do to get the contactless to work?", "How many top-ups can I use?", "I need to get hold of a physical card?", "Where do I get a virtual card?", "I need this item refunded", "How do I top up my account using transfer?", "I need another card", "Can you tell me what currencies I can use to add money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer was declined. Why did this happen?", "pos": "Could not complete transfer, states 'declined'", "neg": ["Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "How can I get my money that I didn't get from the ATM?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "Which flat currencies can I use from you?", "I need to know how much it costs to transfer funds.", "I'm confused as to why my top-up did not go through.", "Why do we need to verify top-ups?", "Why have I been charged a fee for transferring money?", "My money transfer hasn't appeared yet.", "How do I make my PIN work again?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I contact customer support about my declined transfer?", "pos": "I have transfered to my account before but it is being declined now?", "neg": ["How do I dispute a direct debit on my account?", "Help Me!  I lost my card.  What should I do?", "Do you accept Visa or Mastercard?", "I'd like like to know where I can order a virtual card?", "can I choose delivery times to suite me?", "There was an unexpected fee for my cash withdrawal!", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "My top up is pending still", "For what reason is my transfer still pending now?", "There is a duplicate payment on my card. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make my transfer go through", "pos": "Can you tell me why my transfer declined?", "neg": ["Can I get the Mastercard?", "It appears my top-ups have been canceled.", "Unusual direct deposit", "My throwaway virtual card won't work", "I want to shut down my account as soon as possible.", "If I were to use a European bank card for a top up, will I incur a charge?", "Will I get a Visa card or Mastercard?", "How can I tell if my top-up has been cancelled?", "Why do you need to check my identity?", "Why won't my card work anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "pos": "My transfer was rejected", "neg": ["What was the extra charge for withdrawing money?", "where do i find out about exchange fees", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "My card wasn't working in a shop", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "I have a new email.", "Help! In the app there is a payment that I don't remember.", "My new card needs activating.", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to transfer money. I believe it is not working because it states it was declined.", "pos": "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "neg": ["What are the uses for disposable cards?", "How do I begin the process of a refund?", "What is taking so long with my top up?", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "The amount of cash i have received is not correct.", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "My card isn't working at all. What happened?", "Can I do more than 10 transactions with a disposable card?", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "My statement shows different transaction times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My recent transfer didn't go through - why not?", "pos": "Why would I get a decline message in a transfer?", "neg": ["I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "I purchases several items today. Why are they still showing pending?", "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Can I top up with cash", "I happened to forget my passcode", "If someone in a different country sends me money, do I have to pay a fee?", "How long does it take for a payment to change from pending?", "can you tell me why my card was declined?", "My top-up funds aren't available yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my transfers getting declined?", "pos": "How can I find a way to transfer money without it being rejected?", "neg": ["Can I choose between Visa and Mastercard?", "Help me use American Express to add money to the account.", "What do I do if my PIN was blocked?", "Why is there a cash withdrawal I didn't make?", "I'm still waiting on a payment", "how come when i got cash the exchange rate was different than it should be", "Is there any way I can get more physical cards to use with my account?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "If I need delivery on a certain day, is that something that could be accommodated?", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "pos": "Transfer could not be completed due to being declined.", "neg": ["Fix my top up", "What is the function of the disposable cards?", "What's the deal with verifying the top-up?", "How do I replace my card before it expires next month?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "I need help verifying my identity.", "I made a purchase but never expected to see a fee charged for the transaction.", "Why has my card been declined?", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "My card is stuck in an ATM machine, how do I get it back quickly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got declined when attempting a transfer", "pos": "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "neg": ["Why am I not able to get cash from the ATM?", "Where did my extra fee for the transfer come from?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "Why is the identity check involved?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "When can I expect a transfer from Europe to go through?", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "Hi something is going on with the app.  I see some payments I didn't make?", "What is needed for identity verification?", "A direct debit payment that I didn't authorise shows up in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my transfer get declined?", "pos": "Transfer could not be completed due to being declined.", "neg": ["Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "Why isn't my deposit in my account?", "Tell my why my top-up is pending.", "Is the identity check part of bank policy?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "Can I change my PIN at any cash machines?", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "How do I change to a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer was declined, why is that?", "pos": "Why was my transfer request decline?", "neg": ["Am I able to do top-ups with Google Pay?", "Are refunds allowed for certain items.", "What are the currencies that are accepted to add money?", "I did a bank transfer to top up, but the money is not available.", "How long after a failed topup will funds refurn to account", "A duplicated payment was made for something.", "I need to terminate my account.", "Is there a transaction limit for a disposable card?", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "Where can I located the auto-top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you decline my transfer?", "pos": "My transfer was declined. What might the reason be?", "neg": ["Now that I have my card, how do I connect it to the app?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I topped off my card is that something you will charge me for?", "If I can't choose my card type will I be able to use it everywhere?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "My identity is unable to be verified.", "I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "What does it mean when a cash withdrawal is pending?", "What countries are you issuing cards for?", "Hi, would you please activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my transfer is declined.", "pos": "why was a transfer declined", "neg": ["I don't know what this Direct Debit payment on my account is for.", "Are there any express fees if i want my new card faster?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "Can you change my currency to EUR?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "Can I set my own top-up limit?", "I am unable to use my top-up on the app. Could you explain this to me?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "pos": "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "neg": ["I see a strange payment in my account.", "What are the cards and currencies that you support?", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "how can i exchange currencies", "What went wrong when I tried to do my transfer?", "Can I re-link a lost card with the app?", "What stopped my transfer, from being accepted?", "Have you sent out my card yet?", "How long does a European transfer take?", "I can't figure out how to change GBP to AUD, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "pos": "I noticed my transfer was declined.", "neg": ["Can it add money automatically while travelling", "How to edit personal details?", "Can I withdraw money from another bank and transfer it into my empty account?", "Do I have to manually top up once I'm too low?", "I think my card is stolen!", "I need a physical card.  What are the fees?", "Am I limited on the amount of disposable cards I can possess?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "I think I was double charged", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer declined.", "pos": "Is there a reason my transfer would have been declined?", "neg": ["Where can i top my card for free?", "What kind of businesses will take my card?", "How many times can I auto top-up?", "What could the reason be that my payment card was declined?", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "I'm unable to verify my identity", "I saw I was charged extra for money I withdrew?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "i transfered and yet it is still pending", "Tell me how a top up would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "pos": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "neg": ["How do you determine exchange rates?", "I would like a second card.", "Do you have support for flat currencies?", "I need a disposable virtual card.", "Can I change my pin at a cash machine?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "What if I don't verify my identity?", "What happened to my top-up? I think it was cancelled.", "When my card expires soon, how fast is the replacement card sent and what are the costs?", "Can I set up to my account to automatically top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i have tried everything to complete a transfer but can't, what should i do next", "pos": "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "neg": ["If my card payment isn't working what do I do?", "Are there any limits to using disposable virtual cards?", "How come I got to pay to get my money from the ATM?", "A random charge got added to my card", "Can you tell me how to get my card on the app?", "Can I use this app to exchange between dollars and pounds?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "How do I change to AUD from GBP?", "I thought I knew my password but I guess I was wrong, what can I do now?", "My top-up seems to be pending for a long time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer was declined.", "pos": "Why would I get a decline message in a transfer?", "neg": ["Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.", "Are there certain cards and currencies you support?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I would like my card activated.", "I have been charged two times for one transaction.", "My card was declined", "I cannot tell what my top up currently is.", "How do I get another card", "I think I forgot my passcode", "Can I use this app for any currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like my transfer was declined how come?", "pos": "What would be a reason my transfer got declined?", "neg": ["Guide me on how to unblock my PIN", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "I sent a payment but now it's not showing up.", "Why would my card payment not work?", "Do you provide currency exchange to Euros?", "I got the incorrect amount of money given to me from my account", "What is the fee for topping up a US card?", "The wrong exchange rate was applied to me while pulling out cash.", "I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please check and let me know why my transfers are getting declined.", "pos": "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "neg": ["Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "What currencies do you support?", "Why do I need to verify my identity?", "I thought that transfers are free. Why was I charged an extra fee?", "A transaction is showing more than once.", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I do not understand what this particular direct debit is ?", "Can my children get an account?", "What fiat currencies can I use for holding and exchanging?", "Balance is not up to date."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What would be a reason my transfer got declined?", "pos": "I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "neg": ["I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "I need to change my personal details in my account.", "I can't withdraw money", "What does the €1 fee mean?", "Do I need to use a limit on top-ups?", "how long until a cash withdrawal will show on my account", "Am I able to track the card that was just sent to me?", "How long does it take for a transfer to show up in my account?", "How do I top up on my card?", "Is it possible for me to top up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am sure I have plenty of money to transfer but my transfer is being declined.", "pos": "Transfer was declined, could not complete request.", "neg": ["Although I transferred some money, it has not as of yet, arrived.", "Some cash withdrawal that I didn't make showed up in the app.", "I think someone stole money from my card", "Can you tell me what this fee is on my statement?", "Where do I find the auto top- up?", "What forms of ID do you need for identity verification?", "I shouldn't have been charged but I see a fee, why?", "i cannot find my card PIN", "What's the process for exchanges?", "How much does it cost for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain why my transfer attempt was declined. Thank you.", "pos": "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "neg": ["I have no idea why there is a dollar that has been charged to my account.", "How can I tell if my card payment is reverted?", "I usually don't get charged for transfers, why was I this month?", "My card arrived but I don't know how to get my PIN.", "When will my returned transaction show up on my account?", "Why is my identity not verified?", "help my money isnt showing up", "Can I use my new card?", "MY transfer has still not appeared.", "Are there any discounts for frequent currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a message that my transfer was declined.", "pos": "I noticed my transfer was declined.", "neg": ["My card is expiring soon, How do I order a new card?", "Can I use google pay for topping -up", "I put cash in my account, but I don't see it.", "I was double charged at a restaurant can you take the second charge off?", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "If I need to cash foreign transfers, how does that work?", "Let me know what the steps for the identity checks are", "Why didn't the money I transferred into my account get added to my balance?", "It's only been a few weeks my my top-up got cancelled", "Can you tell me whats going on with my card it seems to be not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "pos": "I noticed my transfer was declined.", "neg": ["How do I sign up for a card if I'm in America?", "top up cancellation", "Currently I can't get my card to work.", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "What is the identity verification process?", "My money disappeared right when I tried to top up", "Could you please help me figure out why the seller has not received their money after I sent it.", "There is a direct debit charge on my account that is not mine.", "It appears my top-up is still pending.", "I need you to delete my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my transfers and purchases keep getting declined?", "pos": "I noticed my transfer was declined.", "neg": ["Can you tell me why a cheque deposit isn't showing in my balance?", "I deposited a check, but haven't received the funds for it.", "Why was there an extra charge when I transferred money?", "So my top-up failed, could you tell me why?", "I think my card is lost.  What do I do?", "Can you tell me why my transfer is failing and help resolve?", "The app is showing a payment I never made.", "I did a payment but it was reverted by the app", "what cards can i use to add money to my account", "I don't see my top up in my wallet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why was a transfer declined", "pos": "I was making a purchase and it was declined and I wanted to know why.", "neg": ["Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "What do I do if my card gets broken?", "What is the process when my card is due to expire?", "I tried to withdraw cash and got declined, why is that?", "My top-up was rejected by an app.", "I transferred money to my account but it is not showing.", "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "What is the Top up rate charge for using a card in the US?", "Is getting my identity verified required before I can use my account?", "Why isn't my refund showing in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find a way to transfer money without it being rejected?", "pos": "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "neg": ["Am I able to do top-ups with Google Pay?", "Help me to set up contactless payments.", "What ATMs can I use my card at?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "Is there any way I can get more physical cards to use with my account?", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "Can someone help with my passcode?", "How do I know which countries you provide service in?", "What is the reason for the identity check", "When will my top-up happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed my transfer was declined.", "pos": "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "neg": ["What was the extra charge for withdrawing money?", "Why is my physical card not working?", "Where do I go to order my card?", "Please tell me why I was charged additionally when I used the card.", "I made a transfer and they haven't received the money I sent them.", "I didn't see the money I added to my card.", "Do I need to verify the top-up?", "Can I use the card at any cash machine?", "How do I dispute a direct debit that I didn't do?", "What's the limit for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "pos": "Why would I get a decline message in a transfer?", "neg": ["Can I have a second card issued to another family member?", "Please explain your exchange rate policy.", "I purchased something abroad, and the exchange rate that was applied was wrong.", "Can I get a refund?", "My identity can't be verified for some reason", "Please help me figure out the reason for the odd withdrawal amount from my account?", "Do you convert to Euro?", "my cash balance less than what I thought", "Do you take SWIFT transfers?", "Why won't you take my transfer, I keep getting an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I check for an unsupported merchant for my transfer request?", "pos": "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "neg": ["How do I top up my account with a bank transfer?", "How old do kids have to be to open an account?", "I lost my passcode.", "I can't get a contactless payment to work.", "Why doesn't my card work for any transactions?", "What caused my top-up to be returned?", "How long until the transfer is reflected on my account balance?", "Are there any restrictions on the disposable cards?", "I am not satisfied with your service.  Close my account.", "When will you be taking orders for disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was making a purchase and it was declined and I wanted to know why.", "pos": "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "neg": ["Can I trace where my funds came from?", "How many times can I enter a wrong PIN before it is blocked?", "What do I do if there is an electronic debit that is not correct?", "Why was my cash withdrawal cancelled at the ATM?", "Should I complete my security verification before I can use my account?", "I received my card. How do I link it to the app?", "How can I prove I am me?", "Will I be charged for receiving money?", "I need to cancel a purchase?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "pos": "I was doing a transfer and received a \"decline\" message.", "neg": ["Is there a reason to why I was charged twice for a transaction?", "How can I get a virtual card for a one-time transaction?", "I don't see my top up in my wallet.", "What caused my cash withdrawal to be declined?", "What do I do if I have forgotten my passcode?", "I want to add funds to my account. What payment methods are accepted?", "I have used all of my PIN tries. What should I do now?", "What's my pin number?", "Need a new card, mine is expiring.", "I see non-received cash in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I get a \"decline\" message when doing a transfer", "pos": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "neg": ["How do I exchange currencies using this app?", "can i use check to top up", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "Who gets support?", "Is there a way to get a virtual card?", "Can you tell me where my readily available cash has come from?", "I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "Do you only use Visa or do you have Mastercard too?", "Is there a top up fee for transfer?", "My refund is not here yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my transfer been declined?", "pos": "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "neg": ["How do I add my new card to the app?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "What is needed for the identity verification?", "I have a direct debit that I did not set up", "When will my top up be approved?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "A shop I go to didn't let me pay.", "What is this witdrawal", "I believe my top up has failed", "At what cash machines can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "pos": "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "neg": ["I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "Why is my beneficiary not allowed?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "Someone else might be using my card without my permission.", "Is it possible to have a discount for exchanging currency frequently?", "How long does it take for a top up to go through", "how long will my cash withdrawal be pending for?", "I bought a product a week ago, but may need to return it.", "The transfer to my account was not allowed.", "How can I setup automatic top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "pos": "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "neg": ["What is your shipping policies for cards?", "Can I use your services without access to the app?", "How long does it take to activate my card?", "I must verify the source of my funds", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "Tell me how a top up would be reverted.", "Where do I go to fill out the identity form?", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "Why have i been charged a fee for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have transfered to my account before but it is being declined now?", "pos": "I received a \"declined\" message when doing a transfer", "neg": ["I need to move money from one of my other accounts to this one.", "I am not able to see the card PIN anywhere?", "I didn't get all the cash I asked for", "I exchanged cash when traveling and the rate was incorrect.", "I deposited a cheque but the cash hasn't arrived yet", "Why check my identity?", "Why do you need so much information about my identity?", "my card payment has been declined, do you know why?", "What is not accepted in order for me to top up my account?", "What are the fees for using transfer to top off my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer could not be completed due to being declined.", "pos": "How do I make sure my transfer isn't goin to an unsupported merchant?", "neg": ["I need my refund", "I need to refund my item, can you please help?", "Can you make exchanges using the EUR?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "What is the time frame for european transfers?", "Can I transfer money using a different currency?", "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "Can you tell me the countries you operate in?", "I made a bank transfer and the balance hasn't updated yet.", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What went wrong with my transfer?", "pos": "the bank transfer was declined", "neg": ["What steps do I have to take to change my PIN?", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "What can I expect if I use bank transfer to top up my account?", "What are the charges for receiving a SEPA transfer?", "Is there a minimum age for having an account?", "Can I use a disposable virtual card for any purchase?", "I refilled my account balance but got an error message.", "How come my money hasn't shown up yet?", "Can I order a card?", "My payment had a wrong exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I make sure my transfer isn't goin to an unsupported merchant?", "pos": "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "neg": ["What should I expect to be charged on a SEPA transfer?", "Can I transfer money to my card via bank-transfer?", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "Why doesn't my passcode work?", "Somebody used my card without my knowledge!", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "I topped up but the app denied it", "What is the proper way to activate a card?", "Is there a way you can have money from a purchase I made refunded to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get declined during a transfer?", "pos": "My transfer has been declined.", "neg": ["I was charged a fee for withdrawing cash.", "I was declined when I tried to take out cash!", "I am having some difficulty verifying my id.", "who should i contact if my refund doesn't go through?", "What caused my cash withdrawal to be declined?", "Where are the cards delivered to", "I have been double charged", "I'd rather not use my physical card, how can I get a virtual card?", "where to i get my funds from?", "Do you support changing the currency I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transfer that was declined.", "pos": "I received a \"declined\" message when doing a transfer", "neg": ["How long should it take for a transfer to go through? I have been waiting a while.", "Please explain why my top-up hasn't been processed yet?", "My card arrived but I need to make it work in the app, how do I do that?", "Can someone help me unblock my pin?", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "My contactless is non-functional.", "How do I get my card PIN?", "i need help, i lost my card", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "How do I get extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my payment get declined?", "pos": "Why would you cancel my transfer?", "neg": ["The expiration of my card is near, how do I order a new card?", "When will my transfer finish pending?", "How do I activate my card, so that I can start using it?", "I'm unhappy with the exchange rate your cash transactions.", "I would like to get your card in EU. Is that possible?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "Why would my card payment get reverted?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "There was a fee charged when I paid with my card.", "where do i find out about exchange fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "pos": "My transfer was declined. What might the reason be?", "neg": ["Is there any amount in which I would get cut off from topping up?", "Any charges applicable for new card?", "Can I create my own top-up limit?", "How many cards am I allowed?", "I want to set up an auto top-up", "The exchange rate for foreign ATM currency is wrong.", "Google pay top up not working.", "Can I change my in at all ATM's?", "How do I top up using my card?", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "pos": "Why would I get a decline message in a transfer?", "neg": ["Will I receive a new card when mine expires?", "I received the wrong exchange rate for an item i bought.", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "Can you send me a Mastercard, instead of a Visa?", "Do you offer a discount for those who perform frequent currency exchanges?", "I want to close my account due to poor customer service.", "Is a bank transfer acceptable for topping up my account?", "How do I report fraud on my card?", "What currency can I use to pay for a top up?", "Can you please explain how to transfer money using the bank transfer process?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my transfer request decline?", "pos": "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "neg": ["Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "Can I choose between Visa or MasterCard?", "What apps can I use to top up my account?", "I thought you guys offered free transfers. Why was I charged?", "Why am I being charged more on exchange with things I bought abroad?", "Is there any way to get my salary in a different currency?", "How do I go about verifying the top-up card?", "Is there any fees associated with receiving money with this account?", "What's the limit on total number of cards I can have?", "I haven't been sent my new pin!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer was declined. What might the reason be?", "pos": "It appears my transfer was declined.", "neg": ["What kind of fiat currencies are supported for holding and exchange?", "Please explain the extra fee when I paid with the card.", "What currencies can I have?", "Can you tell me where to find top up by cash deposit?", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "Why is my transfer pending when I already made it?", "There is a payment that I was charged two times for.", "How fast are transfers from Europe?", "What do I do if I detect fraudulent use on my car?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my transfer result in a decline message?", "pos": "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "neg": ["I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "I only have one other credit card from the US. Do you accept that?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "I would like to report an issue with my product and want to get it refunded", "Why am I seeing a transfer fee on my bank statement?", "Give me a refund", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Why is it taking so long for my pending transaction to post as cleared?", "What happens after my card expires?", "Is the EUR accepted for exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my transfer be declined?", "pos": "I had everything lined up to make a transfer, and then it rejected it.", "neg": ["I lost my wallet and all my cards were in it.", "When do i get charged a fee for using the card?", "My statement has a charge that shouldn't have been made.", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "Please provide details on how to top up my account using transfer option", "Why is there a direct debit to my account? I didn't do that.", "What is the handling fee for transfer?", "How do I find the refund on my statement?", "How can I activate my new card? I didn't recieve any information with it about how to do so."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "pos": "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "neg": ["I need my payment in another currency", "I'd like my account to be deleted. I'm not satisfied with the service you provide.", "Is there a limit to the number of disposable cards I can have?", "Please help me.  My card is missing.", "There are funds in my app that I did not receive.", "Where can I find the verification code for a top-up?", "why are all my identity details required", "need to know where money comes from", "I'm confused ass to why my contactless is not working.", "Since I just got married I need to change my name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Unable to complete transfer, states 'declined'", "pos": "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "neg": ["Help! I made a transfer in error and need to cancel it before it's complete!", "What can I do with a disposable virtual card?", "Can my children have an account?", "Why has my top-up failed?", "Please explain your exchange rate policy.", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "What is the process for setting up and account for my child?", "Can i have a virtual card?", "Can you please explain disposable virtual cards for me?", "My refund isn't going fast enough."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Shopping on line I was declined when trying to buy something.", "pos": "Why would I get a decline message in a transfer?", "neg": ["This card is accepted by what businesses?", "It appears my top-ups have been canceled.", "Is this app capable of exchanging currencies?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "Hey, I have my card, how do I get it to show in the app?", "How do I initiated a bank transfer to top up?", "How do I get a refund for something I bought?", "In the app I see a direct debit that I don't recognize.", "What are the steps I should take to recover my swallowed card?", "do i need to wait to get my card before getting a pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to make a transfer but it keeps getting declined I need Help!", "pos": "I was doing a transfer and received a \"decline\" message.", "neg": ["Why is the purchase I made this morning still pending?", "Balance hasn't been updated following a bank transfer", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "When my card expires what is the cost of a replacement and how fast?", "I've been waiting since Friday, where is my money?", "What kind of fiat currencies are supported for holding and exchange?", "Can you tell me why my top-up failed?", "I am trying to revert a transcation I did this morning", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "I am not able to make a purchase because there is an issue with my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "pos": "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "neg": ["how much does it cost to add money", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "The app isn't showing my transactions", "Are visa and mastercard accepted", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "Why can I not do a  transfer", "Can I transfer my payroll to the bank?", "My card wasn't working in a shop", "is there a charge on withdrawals?", "Why do I need top-up to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "pos": "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "neg": ["is there a fee for swift transfer", "Can you tell me how do I get a card?", "How to access my virtual card", "I would like to get an account for my child.", "I was mistakenly charged a fee for using my card.", "What do you require to verify someone's identity?", "I would like to know if I can top up with Google Pay.", "I received a fee for obtaining cash, is this correct?", "How would I go about getting a physical card to use in stores?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my transfer would have been declined?", "pos": "How come my transfer got declined", "neg": ["People are using my debit card - help!", "Is it possible to dispute a debit payment from a couple of months ago.", "How do I stop fraud to my account?", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "How long does it take for a pending cash withdrawal?", "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "I can't see my refund in my history.", "Do you have to be 18 to make an account?", "Some cash has been withdrawn but I didn't do it.", "What does pending mean on a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "pos": "I tried to do a transfer but I got a message that it was declined.", "neg": ["When I made a transfer I was charged extra.", "How do I make my card show up in the app?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "Are refunds allowed for certain items.", "My top-up is taking a very long time to complete.", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "Why can't my ID be verified?", "What are the currencies and cards that are supported with my account?", "terminate my account please", "My card has been found. Is there any way for me to put it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer was rejected", "pos": "Why was one of my transfers declined?", "neg": ["What other currencies are available to change to?", "There is a direct debit charge on my account that is not mine.", "My card has been lost / stolen", "need to know places i can withdraw money", "why do I have an unknown payment?", "When will I get my money? It's been too long.", "The correct exchange rate wasn't given to me for an item I purchased.", "If I want my son to have his own account is that possible?", "When I got cash I was charged an extra fee!  Explain!", "What steps do I have to take to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "pos": "Why did my transfer not work, it says it was declined?", "neg": ["I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "Will you assess me more fees if I top up with an international card?", "I got a message that I cannot name X as a beneficiary.", "Do you have any top-up limits?", "Why was my top up cancelled?", "Would you please unblock my pin? I don't know why, but it's blocked.", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "Is there a  way to  get around fees", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "What do I do if someone used my card without my permission?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "pos": "I was doing a transfer and received a \"decline\" message.", "neg": ["Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "Why won't my card work.", "Can you send me more cards for my account?", "Please send a new card; the ATM ate mine.", "I have a cash withdrawal that I don't recognize.", "Change my pin?", "Why did I get a $1 extra fee on the statement?", "Money transfer help? How long?", "Why are you asking so many questions about who I am", "What currency can I use to add money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a \"declined\" message when doing a transfer", "pos": "I tried to do a transfer but I got a message that it was declined.", "neg": ["A transaction shows duplicate times.", "Do you offer account's for minors?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "I would like to change my personal details.", "Why didnt my top up go through", "I have to verify my source of funds.", "Am I allowed to get an account for my daughter?", "I can't upload my identification.", "There is a withdrawal on my account that I don't remember initiating."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "pos": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "neg": ["is my pin the same as my passcode", "How much does it cost to get more cards?", "I was checking my statement and I think one of my card payments has reverted", "do i need to add money before i order a card", "I'm waiting for a transfer from the US, how much longer?", "How come I didn't get a virtual card yet?", "can I top up an apple pay?", "Are you able to guide me to my card's location?", "I got a cheque that I want to top up with?", "What is the maximum top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "pos": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "neg": ["My bank app said that I got cash from an ATM, but that's a mistake.", "I was charged an additional amount of money for making a purchase with my card", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "The card payment I made didn't work.", "I did not ask for the amount of cash that I received.", "I am still waiting on my bank transfer", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "My friend deposited $100 into my account, but it is not showing up!", "What are the guidelines for the disposable cards?", "Why is the pending status on my cash withdrawal taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "pos": "Could not complete transfer, states 'declined'", "neg": ["The exchange rate is incorrect for my payment.", "Can I get a Visa or Mastercard?", "I was blocked by using the wrong pin too many times, can you help me?", "I need to make multiple disposable cards in a day.", "How do I get selected for a visa card?", "My money transaction hasn't arrived.", "Will I have to wait much longer for my new card to arrive?", "How can I fix this?  There is a double charge on my account.", "My virtual car is not working.", "I see a direct debit transaction that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a decline message on a transfer", "pos": "Why did my transfer not work, it says it was declined?", "neg": ["Do you offer disposable virtual cards too?", "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Why has my top up been cancelled", "Is there a reason my new card hasn't arrived yet?", "My card shows a cash withdrawal I don't recognize.", "Why was I charged a fee on a cash withdrawal?", "is there a way to see where funds come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was doing a transfer and received a \"decline\" message.", "pos": "I tried to do a transfer but I got a message that it was declined.", "neg": ["My exchange rate is wrong when I get cash.", "Why is it required to verify my identity?", "What locations are cards delivered to?", "I was wrongfully charged one pound.", "Why won't the ATM let me withdraw money?", "Why was I blocked from withdrawing from the ATM?", "I was told to verify my identity, how do I do that?", "I want to create a new pin.", "What should I do if my phone is lost or stolen?", "I lost my phone and need help so someone doesn't access my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to do a transfer but I got a message that it was declined.", "pos": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "neg": ["I would like a second card.", "Why isn't the recipient seeing the transaction? I just sent the money.", "How do I set up an account for my children?", "I found a transfer fee - is that correct?", "Help me verify my identity.", "How many physical cards am I allowed to have?", "Tell me how to setup a new PIN.", "In the app, where do I find my card PIN?", "How can I go about resetting my passcode?", "My card payment didn't go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would I get a decline message in a transfer?", "pos": "Declined, transfer not completed.", "neg": ["Please explain the extra fee when I paid with the card.", "How come when I tried to pay contactless at the bus it didnt work?", "I urgently need to transfer something from China. How long can I expect it to take?", "On the card that is coming, what's the tracking info?", "I want my card I just received to show up in the app. How do I do that?", "is there a charge on withdrawals?", "How can get a Visa card?", "I see a strange payment in my account.", "When do you charge fees on accounts? I just saw a charge on my statement.", "Is topping up with cash allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why did i get declined transfer", "pos": "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "neg": ["Does the package with my card have tracking?", "went somewhere else, need to change details", "What do I have to do to change my pin?", "Tell me the currencies that you support.", "what is the cost for exchanging currencies?", "Can I withdraw from any ATM?", "Am I allowed to use different currencies?", "I don't recognise a Direct Debit payment", "Can I use my account although my identity verification has yet to pass?", "Do you deliver the PIN separately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could not complete transfer, states 'declined'", "pos": "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "neg": ["I needed $100 but all it gave me was $20.", "Is my card accepted anywhere?", "Why was I charged twice for the same transaction?", "How do I report my card as lost or stolen?", "Is there an auto top up option?", "Is there a reason my transfer failed?", "Can you help me transfer funds from another bank account to this account?", "I don't know where a direct debit payment came from", "Can I see the source of my available money?", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had everything lined up to make a transfer, and then it rejected it.", "pos": "the bank transfer was declined", "neg": ["Can you make exchanges using the EUR?", "What is my source of funds?", "How do I add my new card to the app?", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "I think someone may be using my card.", "How do I replace a stolen card?", "Please list the countries you support.", "I didn't cancel my top-up.", "my balance has not changed, despite depositing a cheque", "Why am I charged whenever I withdraw cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "pos": "Why would you cancel my transfer?", "neg": ["How can I investigate a missing refund?", "I'm not sure how disposable virtual cards work. Please help.", "You promised no fees but now I've got one. What the hell!?", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "Can I add money to my account with cash?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "I had to pay money for paying with my card.", "I have yet to receive the cash I added to my account this morning.", "How can I see the progress of delivery of the card that was sent?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "pos": "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "neg": ["How do I use the disposable cards?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "Am I allowed to carry an additional card?", "Is the top-up amount unlimited?", "Is exchanging currencies a feature of the app?", "My card is not working at stores.", "A direct debit payment I didn't do shows in my app", "Am I able to get this shipped to China?", "I just want to top-up, why do I need to verify anything?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my transfer got declined", "pos": "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "neg": ["My card was rejected", "Why is the top-up I made still pending.", "I can't verify my ID. Why?", "What is taking so long on my transfer from the US?", "Am I able to modify my account details?", "How can I add physical money to my card?", "My top up did not complete.", "Why was there a fee for my cash withdrawal?", "How can I access my account when I have lost my phone?", "Why was I not able to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "pos": "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "neg": ["I see a fee that I think was charged because I paid by card.", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "I did not get enough cash", "I've forgotten my passcode. Can I reset?", "What do I have to do to get the virtual card to work?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "My card seems to not be working at all.", "Is my account accessible even though my verification of my identity has not passed yet?", "What exchange rates do you use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer was declined, could not complete request.", "pos": "the bank transfer was declined", "neg": ["Will I receive a new card when mine expires?", "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "A random charge got added to my card", "How long will delivery to the US take?", "Why can't I make multiple payments with my virtual card?", "In which countries does your app work", "How long will I have to wait for my new card?", "I want this fee reversed from my account.", "is apple pay a top up service?", "I just looked at my app and it seems I was charged extra, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "pos": "I tried to transfer but it was declined", "neg": ["How do I query a payment on my card? It looks like I have paid for the same thing twice.", "At what age can a person open an account?", "Do you support other currencies?", "I want to exchange USD and GBP with the app", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "My beneficiary is not allowed?  Why?", "My balance is not right. It has not been updated for the cash or cheque deposit.", "I found a transfer fee - is that correct?", "How long will my transfer be pending?", "there is money in my account that i didnt put there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "pos": "Why did my transfer not work, it says it was declined?", "neg": ["I don't see my card anywhere in the app.", "What does it mean to have a pending cash withdrawal?", "I am trying to transfer money and something is going wrong.", "My cheque is slow to cash", "It looks like my top-up was cancelled", "Do you have a tracking number for the card I was sent?", "I don't have a PIN at this point.", "Can you tell me where to go to get a disposable virtual card?", "Explain the extra fee on my card when paying.", "My cash transaction isn't showing on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "pos": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "neg": ["I don't want this account anymore, how do I delete it?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "I cannot see a refund in my account", "When will it get delivered?", "My card has been lost / stolen", "I was charged the wing amount for an item.", "The app doesn't think that I am myself", "If I don't live in the UK, can I get a card?", "I've just got married and want to change my name.", "When will I be able to see the refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't see any reason why my transfer was declined. What gives?", "pos": "Why would you cancel my transfer?", "neg": ["I am not happy with your company. Please delete my account asap.", "Why hasn't a transaction I did to my friend arrived yet?", "What  is the verification process for a top up card?", "The app is not able to realize that it is me.", "Why did my top-up fail?", "Why am I getting a fee on a card payment?", "How to modify my details.", "What steps do I need to do to delete my account?", "Why and I being charged this fee?", "How can I exchange currencies with this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my transfer declined?", "pos": "I tried to transfer but it was declined", "neg": ["No transactions are being accepted, what's wrong with my card?", "How do I top-up automatically?", "Can I get information on the identity checks?", "Which currencies do you accept for adding money?", "How do I know how much money I will have when I travel abroad?", "my card payment has been declined, do you know why?", "If I live outside of the UK am I still eligible for a card?", "Whats the maximum number of disposable cards that I can get?", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "how much to get my card in 2 days?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Declined, transfer not completed.", "pos": "I tried to transfer but it was declined", "neg": ["My atm withdraw is stillpending", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "My cash transaction isn't showing on my receipt", "How would my friend be able to send me money?", "How old must I be to open an account?", "Do i have to wait to get the pin or can i set up a pin", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "Help, the ATM didn't give me all the money I requested", "What do I need to do in order to use my card I just got?", "I have a strange transaction for £1 on my statement, what is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to transfer but it was declined", "pos": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "neg": ["I think my passcode was changed", "Is it possible that my card payment was reverted?", "Is this app capable of exchanging currencies?", "Can I change my PIN without going to a bank branch?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "I need to terminate my account.", "Why do you ask for top-up verification?", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer has been declined.", "pos": "the bank transfer was declined", "neg": ["Please help me with my card.  It won't activate.", "Is there a way to use this app with a disposable virtual card?", "What is going on with it saying my card payment was declined?", "Purchases I did not make are appearing in my bank statement?", "Where is the top-up verification code located?", "what is the matter?", "My balance doesn't include my latest transfer", "The ATM I used for foreign currency provided the wrong exchange rate.", "need my details changed", "Are all fiat currencies supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "pos": "Why was one of my transfers declined?", "neg": ["I wasn't able to withdraw money at an ATM", "I made a transaction at an atm and was charged extra for it.", "Who can have access to top up my account?", "I was checking my statement and I think one of my card payments has reverted", "Why didn't my transfer complete?", "Why is there an extra €1 fee in my statement?", "What are the disposable card limits?", "I have never been charged a card payment fee before. Why did this change?", "How can I cancel a transfer I made", "I was blocked by using the wrong pin too many times, can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "pos": "I have a problem with a transfer. It didn't work. Can you tell me why?", "neg": ["I was issued a card about a week ago. why hasn't it come in yet?", "Is there any way to get another card on the same account?", "What number of transactions can i do with one disposable card?", "Help Me!  I lost my card.  What should I do?", "There is a €1 extra fee in my statement", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Why isn't my google top-up pay working?", "Why is the exchange rate different from what I expected?", "I need to transfer money into this account from my other bank account.", "my cash out is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would you cancel my transfer?", "pos": "I tried to do a transfer and it's saying it declined.", "neg": ["Are cards issued to people living in the US?", "I need to deposit money to my account", "I cannot find my phone, what should I do?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Please delete my account immediately.", "I bought an item and now I want a refund.", "Where can I sign up for a virtual card?", "I am upset with your service.  Please delete my account.", "Would I be able to get an account for my child?", "Do you need to know my first and last name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It appears my transfer was declined.", "pos": "the bank transfer was declined", "neg": ["I have heard about these disposable virtual cards but don't understand how they work.", "How many countries do you work in?", "I already made a transfer and want to cancel it, how do I do that?", "Will you work with any fiat currencies?", "It shows that the transfer on my account wasn't allowed.", "What fiat currencies are used for exchange?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "I think my card payment was cancelled. What happened?", "I don't know my PIN, how can I find that out?", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the bank transfer was declined", "pos": "Why was one of my transfers declined?", "neg": ["My card is no longer lost. How do I enter it back into the app?", "One of my payments was doubled", "I have made a recent check and cash deposit that isn't reflected in my balance.", "Do I need to do anything special for my friend to send money to my account?", "What are your supported countries?", "I want to top up my account with a cheque", "How do I withdraw money?", "Why is the app showing a still pending message on a withdraw that has already been done?", "I used my card to top-up but the money is gone!", "The cheque I sent a few days ago has not been deposited yet, what is the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my transfer not work, it says it was declined?", "pos": "I have a problem with a transfer. It didn't work. Can you tell me why?", "neg": ["I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "Changed details is essential, what steps do I take to do so?", "My PIN is locked, how do I unlock it?", "Does it cost me to add cash?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "Is it simple to transfer money using my credit card?", "My app says I withdraw money from my account from an ATM.", "Can I add a card to back into the app?", "What kind of businesses will take my card?", "Is the PIN sent in another message?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a problem with a transfer. It didn't work. Can you tell me why?", "pos": "I tried to do a transfer and it's saying it declined.", "neg": ["How come my top-up didn't go through instantly, like it usually does?", "I wasn't applied the correct exchange rate when getting cash", "The exchange rate is incorrect for something I bought", "How many active cards can I have?", "Help! In the app there is a payment that I don't remember.", "Can I get a new card in China?", "Can I top up using my apple watch?", "What is your refund policy for products I have purchased?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "Where can I find the verification code for the card top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was one of my transfers declined?", "pos": "I tried to do a transfer and it's saying it declined.", "neg": ["My card wont work at an ATM", "I don't see my card anywhere in the app.", "What is the reason for the identity check", "Why is there a direct debit fee in the App when I didn't do it?", "I no longer have my phone with the app, what should I do?", "I want to create a new pin.", "I think my card payment has been refunded", "How do I cancel a transfer?", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "Someone else charged my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "pos": "I contacted the seller and he won't respond.  Please just refund me my  money.", "neg": ["how do i cancel my account", "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Is there a way to reset the passcode?", "How are the exchange rates for transfers calculated?", "Can I cancel a transaction?", "How to edit personal details?", "Do i have to wait to get the pin or can i set up a pin", "My top up didn't go through", "Why am i being double charged for something?", "For SEPA transfers, what kind of charge will be applied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.", "pos": "My refund has not yet been credited on my statement", "neg": ["Why am I charged an extra fee on my card?", "What is the daily limit on my card?", "The exchange rate for my cash withdrawal was incorrect", "How do I report fraud on my card?", "Why do I see an extra £1 charge on my statement?", "Why is the exchange rate different from what I expected?", "Can I have it by a certain date?", "I'm checking the app and I see a payment that's not mine.", "What does it mean if it says that my payment is pending?", "I have an odd payment in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Give me a refund now!! I am still waiting.", "pos": "My refund has not yet been credited on my statement", "neg": ["My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "My card payment didn't work", "I need my card to be delivered fast", "My transfer still says pending", "What's the phone number to freeze a card?", "I am still awaiting the money I put into my account this morning.", "Why am I being charged a fee on a card payment?", "An ATM swallowed my credit card!", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "A transfer has to be cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting for a refund where is it?", "pos": "My refund isn't showing up", "neg": ["In which stores can I shop with this card?", "Do all ATMs accept this card?", "I need several disposable cards made per day.", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "Why did I get charged twice for the same thing", "Why would you decline my card?", "I signed up, but don't have a PIN. Where can I find it?", "The exchange rate was incorrect for an item I bought.", "how much do you charge to top up US cards?", "What is this withdrawal as I do not remember making it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?", "pos": "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "neg": ["I'm waiting for my transaction to complete.", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "Why was my withdrawal declined", "I want to reactivate my card, I found it after thinking it was lost.", "I did not receive the correct amount for the exchange rate.", "How can I exchange USD and GBP in the app?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "I just got refunded for my purchase over two weeks ago", "How can I go about resetting my passcode?", "What exactly is the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I be able to see my refund?", "pos": "My refund isn't showing up", "neg": ["How do I activate and link my new card?", "I would like to know more about what a disposable virtual card is?", "Where is the transfer that I did?", "I seem to be unable to make any transactions.", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "Delete all of my account information and my account right now.", "I just got my card and cannot get it to work.", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "Could you please tell me why my card payment didn't work?", "what currencies can i use to add money to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have received my statement but I do not see my refund, why is that?", "pos": "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "neg": ["Will you set a limit to my top-up?", "Whats the max I can top up", "What do I do if I believe to be a victim of credit card fraud?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "Please tell me why I am having problems transferring to a beneficiary.", "Will a cheque suffice?", "Why is my physical card not working?", "How do I get a new card sent to China?", "I see non-received cash in my app.", "I do not need GBP, I need AUD, how do I convert it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was supposed to get a refund but I do not see it.", "pos": "Why isn't my refund showing in my statement?", "neg": ["how should i add money to my card", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "Why is my ATM cash withdrawal not working?", "What happens if a merchant doesn't accept  you payment?", "Can you tell me how to tell where my funds come from?", "Does it cost to top up my card?", "It appears my transfer was declined.", "Can I request a refund", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "I was not able to use the ATM to get cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are the funds I requested from a merchant a few days ago in my account? I do not see them.", "pos": "I have not received a refund.", "neg": ["Can you tell me the restrictions for the disposable cards?", "What is the age requirement?", "I would like to invalidate my account.  I am very disappointed with your services.", "How do I activate my new card I just got?", "Where can the pin be located?", "My card gets rejected when I try to use it", "what's my top-up verification code?", "why wasn't a transfer to account approved", "I've obtained the card, how do I enable it on the app?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund isn't showing up", "pos": "My refund isn't showing up on my statement.", "neg": ["How do I get my virtual card?", "The transfer I made isn't reflected in my balance", "My transfer was rejected", "My beneficiary is not allowed?  Why?", "Is there any age limit?", "I forgot my password to get into the app!", "My card payment was not successful.", "Are there downsides to using a disposable virtual cards?", "Do you charge for transfers?", "What steps do I have to take to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "pos": "A refund is taking too long.", "neg": ["I made a transfer but my balance hasn't been updated", "Can i top up by card?", "There is a potentially fraudulent direct debit on my account.", "Why won't you let me name X as a beneficiary?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "I'd like to use my American Express to place money into my account.", "I have cash deposit to my account but it is experiencing a problem", "How long will it take for the money to reach my account?", "Am I able to return an item for a refund?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "pos": "A refund is taking too long.", "neg": ["Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "Someone else charged my card!", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "Please tell me how to verify my top up card.", "Is there a pay structure for currency exchanges?", "Which fiat currencies are supported?", "Explain how to verify my identity?", "Can you tell me how to get a disposable virtual card?", "How do I find out how or where this transaction on my account came from?", "Seems like my top up has been cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find my refund. Please help.", "pos": "There is a refund missing.", "neg": ["What steps do I have to take to activate my card?", "Transfer unable to be completed, states 'declined'", "Is something wrong with my account, my balance didn't change after I transferred some money", "Can you unblock my account?  I entered the PIN wrong.", "I have lost my phone or it has been stolen.", "What is the timeframe for a transfer in Europe?", "Can I top up with cash", "I see a cash withdrawal in the app that I did not do.", "My wallet is empty even though I topped it up an hour ago.", "Can you please check the exchange rate when I was getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "pos": "Transaction refund missing from my statement.", "neg": ["Why isn't my Google Pay top up working for me? Did I do something wrong?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "How do I know if i need a disposable card?", "How do I change my card PIN?", "I want to create a new pin.", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "My disposable virtual card isn't working.", "Why am I getting declines when trying to make a purchase online?", "What will I need to verify my identity"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund has not shown up on my statement.", "pos": "I received a refund, however I cannot see it in my account", "neg": ["Can I change my pin at a cash machine?", "Why is there a €1 charge on my statement?", "I need help verifying my identity.", "Do I have to go to an actual bank to change my PIN?", "How long should it take for a transfer to go through? I have been waiting a while.", "I received duplicate charges.", "What is the number of transactions I get with a disposable card?", "found card, how to put it back in app", "Will you charge for a physical card?", "Can I deposit a check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my returned transaction show up on my account?", "pos": "I requested a refund but am unable to see it in my account. Why is that?", "neg": ["show me how to transfer to my account", "I have lost my phone, what steps can I take to prevent someone using my account?", "I am not seeing recent cash withdrawal on my account.", "I requested for a top-up but it has not reflected", "There is a direct debit charge that I don't recognize, what can I do?", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "can usa residents get a card?", "Can you tell me what I need to do to have my pin changed?", "Where are the Mastercard ATMs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund but am unable to see it in my account. Why is that?", "pos": "Why isn't my refund on my statement?", "neg": ["My card expires soon, will you send me one automatically?", "How do I activate my card so I can start using it?", "I ordered a card and would like to know how to track the delivery progress of it.", "Which ATMs take the card?", "Is it possible to have a second card?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "How many cards am I allowed?", "What is the wait time until money reaches my account?", "I could not access my money at the ATM", "How can I update my details since I moved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me.  I am still waiting on a refund.", "pos": "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "neg": ["totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "Why has my card been declined?  whats the deal?", "What do I do to verify a top-up?", "Is my PIN sent separably?", "still need to get card pin", "Can I tell what business will take this card?", "Can you unblock my blocked pin?", "How can I edit my personal details in the app?", "My card still hasn't arrived after two weeks, now what?", "I tried pulling out money at the ATM and it gave me an incorrect amount back."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect my refund?", "pos": "Hurry and refund me, I am waiting", "neg": ["What places accept my card?", "I logged in wrong and am blocked, how do I log in?", "How can I track my card's delivery?", "I have a card payment which shows as pending", "What does a pending cash withdrawal mean?", "Have a payment that I haven't done.", "When will I receive the cash payment from the check I deposited?", "Why was there an extra charge because I used my card to pay?", "How can I add a new card?", "I made a transfer and was charged extra. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card refund is not showing up in my statement.", "pos": "when will I get my refund?", "neg": ["It won't let me activate my card.", "the money i transferred didnt arrive", "I need assistance with transferring funds to another account.", "What could the reason be that my payment card was declined?", "Is the identity check part of bank policy?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "My top-up was rejected by an app.", "Why do I see extra charges for withdrawing my money?", "I would like to change my personal details.", "I did not get the right amount of cash from the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "pos": "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "neg": ["Is it normal to see a fee for transferring money?", "Why can't I withdraw cash from this ATM?", "My phone has been stolen.  How can I make sure no one uses my account from it?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "I can't get the ATM to give me any cash", "How do I verify my source of funds?", "I was told to verify my identity, how do I do that?", "Can I exchange currency to Europe?", "I wish to top up using a cheque.", "What other currencies are available to change to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I see my refund in my statement?", "pos": "Transaction refund missing from my statement.", "neg": ["Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "A payment I didn't do shows in my app", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "My billing address changed and I need to update my information.", "When did I get a $1 extra fee on my statement?", "How long does it take for cards to be delivered after ordering them?", "How do I get Top Up to work in Apple Pay?", "I am not seeing recent cash withdrawal on my account.", "I want to cancel my card. I think someone else is using it.", "What should I do if I exceed my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "pos": "I can't see all the refunds in my statement", "neg": ["Tell me why my transfer is pending.", "Why did I get charged a fee for my transfer?", "Are all European currencies available for holding and exchange?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "I can't be sure, but I think that someone may be using my card.", "What is the maximum I can top up?", "Where can I find the auto-top option?", "The exchange rate for my electronic payment is incorrect.", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "pos": "who should i contact if my refund doesn't go through?", "neg": ["what is the most money i can top up?", "My transfer to a beneficiary did not go through.  Why?", "My card has been lost! help!", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "When will my cheque be processed?", "What am i missing to verify my id?", "What cards and currencies can I use to top up my account?", "Are purchases returnable for full refund?", "Why, when paying with the card, was I charged an extra fee?", "The exchange rate for my electronic payment is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I returned something to a  store but can't see my refund.", "pos": "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "neg": ["What could possibly be the cause of my failed transfer?", "Is it possible to top up by card?", "how come when i got cash the exchange rate was different than it should be", "I only have a card from the US is that okay?", "Why are my transfers and purchases keep getting declined?", "Why would you decline my card?", "Why has my card payment been reversed?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "My top-up seems to be pending for a long time?", "What are my payment options?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still don't have a refund.", "pos": "Did I not get my refund? I don't see it.", "neg": ["If my phone was stolen, do I need to do anything?", "I think when I withdrew money when out of country the exchange rate was wrong.", "Why am I not seeing the check I deposited this morning in my account?", "Is the identity check part of bank policy?", "On my app I can see that a direct debit payment that I didn't do, appears.", "My transaction went through but I was charged a fee. Why?", "Help! I need to transfer something to China.", "There's an error in regards to the exchange rate for an item I bought.", "Am I able to top up with Apple Pay?", "can i use my mastercard to add money to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "pos": "what is the status of my refund", "neg": ["Who can have access to top up my account?", "Help!  What should I do?  My phone was stolen yesterday.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "Does it cost me to add cash?", "How many payments can I make using a virtual card?", "How long should I have to wait before I see the transfer in my account?", "How much is ok for me to top up with?", "I noticed my exchange rate was incorrect when I got cash.", "I want to top up my account with a cheque", "Is there a discount for multiple currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did I not get my refund? I don't see it.", "pos": "Hurry and refund me, I am waiting", "neg": ["I just got my new card, how do I activate it?", "What should I do once my card expires?", "I think someone may be using my card.", "Are there businesses that don't accept this card?", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "Why do I get a fee every time I transfer?", "Where can I find Mastercard ATMs?", "Why do I still have a pending cash withdrawal?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "I made a bank transfer but it doesn't seem to have gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I returned an item but don't see it on my account?", "pos": "I contacted the seller and he won't respond.  Please just refund me my  money.", "neg": ["I got double charged from something, what can I do?", "Will you tell me how to exchange USD for GBP in the app?", "Why does top-up require verification?", "How can I tell what foreign exchange rate I will get?", "How can get a Visa card?", "How can I receive my salary in another currency?", "How do I make my card appear on the app?", "I have transferred some money but the balance hasn't changed", "I think I deserve a refunded on a certain item.", "I didn't get the all the cash i wanted from the atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my refund showing up?", "pos": "Why hasn't my return cleared my account?", "neg": ["How can I find your exchange rates?", "I just topped up, and the app denied it.", "How many disposable cards can you own?", "When will I receive my card?", "i cant seem to activate card", "I need a new login code", "I want a refund on the things i bought", "What is the $1 transaction on my account?", "What happens with the duplicate charge in my account?", "I think my card is stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A refund for a recent return has not arrived on my card.", "pos": "when should I receive my refund", "neg": ["What kind of charges should I expect to exchange currencies?", "What I topped up was reverted by the app.", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "The balance has not been updated.", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "When are cards shipped?", "I am looking for my top-up verification code and cannot find it.", "How are your exchange rates calculated?", "What fiat currencies are used with holdings and exchanges?", "I'd like to know what you guys look at to decide an exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I be able to see the refund", "pos": "A refund is taking too long.", "neg": ["What are the steps for identity checks?", "How do I know what the exchange rate will be when I make an exchange.", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "What physical locations can I use cash to top up?", "Do i need to verify my top up?", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "When will my card be here?", "My card failed to work when I was shopping in a store", "Can someone assist me with activating my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why cant you just refund me instead of a merchant", "pos": "A refund is taking too long.", "neg": ["I was mugged.  They took everything.  I can't use the app.  What do I do?", "Can I revive a physical card.", "My password doesn't work.", "How can I dispute a debit transaction?", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "stolen phone, what should i do", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "Where do I activate my card?", "Can my PIN changed remotely without visiting a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "pos": "Why isn't my refund on my statement?", "neg": ["My card was declined", "can I be charged for topping up by card", "What is the source of funds for my money?", "When will my deposit post to my account?", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "When I travel, can it automatically add money in certain intervals?", "In what places can I use my card?", "I did a payment but it was reverted by the app", "Why can't I transfer to another account?", "What if my top up doesn't go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hurry and refund me, I am waiting", "pos": "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "neg": ["How can I exchange currencies in the app?", "I just want to top-up, why do I need to verify anything?", "The expiration date for my card is coming up, how do I get a new card?", "Did you deactivate my card it's not working anymore", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "Where is the top-up card verification code?", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "What is delivery speed to the United States?", "My card got trapped inside an ATM, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how does my statement get updated so i know when a refund will reflect on my balance", "pos": "I cannot view the refunded amount in my account.", "neg": ["When I went to get cash, it was declined!", "Could I get a mastercard if that's reasonable?", "I need to know what foreign exchange rate I can get.", "My friend wants to send me money, can she?", "How long should I wait for top up go go through ?", "Is it possible to top up using a cheque?", "Is there a charge for topping up by card?", "I going to be traveling, can I set up auto top-up if I run low on money?", "Can you tell me why a cheque deposit isn't showing in my balance?", "What is the longest a US transfer should take to appear in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "pos": "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "neg": ["Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "Where can I withdraw money from?", "What places accept my card?", "What are the steps to get my card back that was kept by the ATM?", "My transfer did not work, what was the reason?", "How do I top up my account with a bank transfer?", "When will my cheque process?", "Help my prove my identity.", "Do you charge extra for exchanging currencies?", "What do I do if my Google pay top up isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "pos": "I can't see my refund in my history.", "neg": ["I am seeing a direct debit I wasn't aware of.", "Will you work with any fiat currencies?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "I want to change my pin number from an ATM. Is this possible?", "How much does it cost to top up by transfer?", "Please explain why my transfer attempt was declined. Thank you.", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "What currencies and methods can i use to top up my account?", "Is there a limit for age?", "Where is the transfer to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "pos": "I cannot find my refund on my statement.", "neg": ["It seems I need to get information on limits for top-ups.", "What do I have to do to cancel a transfer?", "What should I do once my card expires?", "What is the reason for the identity check", "I require verification for my source of funds.", "Where are cards available to order?", "Can I set the account to auto top-up?", "I topped up my account but the money isn't there now.", "What fees are there for adding money using an international card", "I don't like the services, please close my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need a refund right away but the funds aren't available in my account", "pos": "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "neg": ["Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "I think that somebody is utilizing my card without my authorization!", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "how much is the fee for topping by card", "The payment for the card did not go through", "I moved, can I edit my personal details?", "At what age can a person open an account?", "How can I top up my account with a cheque?", "I cannot find my phone, what should I do?", "I did not make this payment that I see in the App."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a refund, however I cannot see it in my account", "pos": "Where is my refund? it appears to be missing.", "neg": ["Someone is making transactions on my account, I think they took my card information.", "I want to deactivate my account.", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "How do I get my card to work?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Reason for my card to decline", "Can I use an auto top-up option?", "i dont recognise some of these transactions, i think someone has my card details", "I received my salary in the wrong currency. How do I change this?", "When can I expect to receive my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my refund on my statement?", "pos": "I cannot view the refunded amount in my account.", "neg": ["How and where can I find the identity checks?", "I did a money transaction and dont have a receipt", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "It seems like a transfer is pending.", "A percentage fee was charged to my withdrawal.", "Do you let me choose between Visa and Mastercard?", "I already got my item but just got my money back", "My cash transaction isn't showing on my account", "Declined, transfer not completed.", "Why is this beneficiary being rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "pos": "Why hasn't my refund appeared on my statement?", "neg": ["I need to dispute a direct debit.", "How do I see the source of my money?", "How do I re-order a damaged card?", "I got cash and was charged a fee that shouldn't be there!", "Can you explain to me why a top up would be reverted?", "Do you receive SWIFT transfers?", "I need a new PIN number.", "My PIN can't access my card, can you help?.", "Can you tell me why my transfer is pending still?", "It looks like someone besides me ordered something with my card, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "pos": "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "neg": ["Will there be a charge for sending out more cards?", "I have a payment which has not been approved.", "Can we skip verifying?", "How can I receive my salary with a different currency?", "How do I obtain a second card?", "I would really like a physical card.", "I just got a new card how do I get it to start working?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "I am looking to delete my account. I'm not happy with the service provided by you.", "Can I order a new card with the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I asked for a refund but its not here yet", "pos": "I am waiting on the refund", "neg": ["I managed to drunken block my card :(( Help!", "I have an outgoing transaction", "Why was I double charged?", "Which cards are accepted for topping up?", "I have an American Express that I'd like to add money to my account with.", "Can you tell me what the cash withdrawal is in my statement?", "Why can't I get my top up to work in Apple Pay?", "What is the verification process for my card?", "My recent transfer didn't go through - why not?", "Why is there a fee for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "pos": "Why isn't my refund shown on my statement?", "neg": ["Can I transfer my salary if its in GBP?", "I want to change the wrong exchange rate.", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "I'd like to apply for a Visa Card.", "My card rejected a cash withdrawal. Why?", "I think I was charged by mistake on my debit statement.", "Why was I charged twice for my item!", "Where can i exchange between GBP and USD", "When will it get delivered?", "Will you be adding more currencies in the future?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see my refund on my account", "pos": "I can't see a refund for a return I completed recently.", "neg": ["My app is showing a cash balance that I did not receive.", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "my exchange rate looks wrong for my last payment", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "What do I do if someone used my card without my permission?", "What is the best way to get my virtual card?", "What should I expect to be charged on a SEPA transfer?", "I could not get a top-up to work, why?", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "What is the procedure to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my recent refund in the my statement?", "pos": "I need my refund as soon as possible. What else do I have to do?", "neg": ["Why is there a direct debit to my account? I didn't do that.", "I want to top up by transfering accounts, What do I do?", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "My card payment's cancelled", "How can I get my card to work?", "The transfer I tried to make failed.", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "i am not a premium customer but i want a virtual card, how do i get it", "Help!  My card is stolen.", "Why was my top up cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a refund", "pos": "Why isn't my refund showing in my statement?", "neg": ["How long do I need to wait to see an update after I make a bank transfer?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "I can't get google pay to work right.", "why do i have a failed transfer", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "How do I add money to my card?", "The balance does not appear to have updated.", "What form of payments can I use for topping up?", "I forgot what my pin number is and now am blocked can you help me get in?", "How can my friend pay me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The refund isn't appearing in my account", "pos": "I was supposed to get a refund but it is not showing up on my card", "neg": ["What fees are there for adding money using an international card", "Please help me.  My card is missing.", "My pin needs unblocking, unblock it please?", "Will I be charged for transfers?", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "My mother deposited a cheque into my account last week, why is it still not showing up?", "I need to verify the source of funds.", "can i use check to top up", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "I have my card, when whill my PIN be available?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "pos": "I'm supposed to have a refund but it isn't there", "neg": ["I wish to be able to top up with cash.", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "I haven't received the PIN yet.", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Why haven't I gotten my new card?", "How do I reset my passcode?", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "I would like to know what the restrictions are for the disposable cards.", "Tell me why my transfer was declined.", "What do I do if my PIN was blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my refund not visible on my statement?", "pos": "Why is my refund missing in my statement?", "neg": ["I topped up but it isn't in my account", "Where's my virtual card", "Can someone please explain to me where my source of funds came from?", "How do I go about verifying the top-up card?", "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "Can you show me how to top up with Google play?", "I went to look at my top-up and it was canceled, can you tell me why this happend?", "If I need delivery on a certain day, is that something that could be accommodated?", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "Where is my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund is not here yet", "pos": "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "neg": ["What does a pending cash withdrawal mean?", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "to cash withdrawals charge me?", "In my app, a direct debit payment I didn't do shows in my app", "Why didn't my transfer work?", "I took out money from the ATM and it's still showing as pending?", "Are there downsides to using a disposable virtual cards?", "Why is the transfer showing pending?", "I received my salary in the wrong currency. How do I change this?", "Still waiting for transfer to be completed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm looking at my statement, and my refund is not on there.", "pos": "There is not a refund in my statement.", "neg": ["There are duplicate transactions on my account", "There's a payment in the app I don't recognize.", "Help me verify my identity.", "I would like to order a virtual card, where can I get one?", "Why is there a payment I didn't do?", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "My card payment doesn't work.", "What identification is required to activate my card?", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "When can I expect to receive my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am waiting on the refund", "pos": "My refund has not yet been credited on my statement", "neg": ["I am still awaiting the money I put into my account this morning.", "Is there anything to do because my phone was stolen?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "Where to check top ups pending?", "Why can't I withdraw cash from this ATM?", "How can I go about resetting my passcode?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Is it free to send out more cards?", "Can I convert money into different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is not a refund in my statement.", "pos": "Why isn't my refund showing up in my statement?", "neg": ["What do I do if my disposable virtual card doesn't work?", "Can my account be topped up by my friends?", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "Are their fee's for top ups?", "Is there a cash withdrawal fee? Because I just got charged?", "I am unaware of what my password is.", "Why is there an uknown charge showing on my account?", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "I was charged a fee for a transfer.", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my refund showing up in my statement?", "pos": "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "neg": ["Delete all of my account information and my account right now.", "Is the top-up amount unlimited?", "How do I order a new card if my current one is about to expire?", "There was an extra fee when I paid with the card.", "I see a direct debit transaction in my app that I didn't make.", "What are the additional charges for a SWIFT transfer?", "A cash withdrawal has been done that I didn't do.", "Can I get a card that works in other countries like Africa and Indonesia?", "Why isn't my cash deposit showing up in my account?", "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my refund appeared on my statement?", "pos": "I have a missing refund", "neg": ["Explain the card PIN to me.", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "Can I order a card please?", "Hi something is going on with the app.  I see some payments I didn't make?", "My top-up funds aren't available yet.", "My transfer is pending, why?", "Which currencies are allowed?", "What's the transfer time from Europe?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Do I need to speak to a representative to change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when should I receive my refund", "pos": "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "neg": ["How come my cash withdrawal came with an unnecessary fee?!", "To receive money are there charges?", "I have to verify my source of funds.", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Show me the amount of transactions I can do with a disposable card.", "I would like to close my account, as I'm not happy.", "In regards to the PIN of the card?", "The exchange rate for my electronic payment is incorrect.", "I got some items this morning but the payment says pending", "How long do transfers take to show up in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I missing my refund", "pos": "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "neg": ["I want to use a cheque to pay.", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "There are two of the same charge on my statement.", "My card hasn't been working when I try to use it.", "Why does it show that my transfer is still pending?", "What caused my cash withdrawal to be declined?", "How long does it take for money to transfer?", "What do I do if I can't prove my identity?", "I tried to top up and suddenly my money disappeared", "How much do you charge for exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund is still pending", "pos": "Why haven't I received a refund yet?", "neg": ["It looks like my card payment was sent back.", "If I order a new card, how much will it be and how long will it take me to get it?", "Can I get a Visa card?", "I am trying to revert a transcation I did this morning", "Is there any fees for top ups?", "What types of foreign money can be used with this service.?", "Do you guys have any age restrictions?", "Where do I go to order my card?", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "Is there a way to undo a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I contacted the seller and he won't respond.  Please just refund me my  money.", "pos": "Is there a reason my refund isn't showing on my statement?", "neg": ["My account seems a bit off and getting weird charges.", "They is a payment I don't recognize on my statement.", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "I just transferred some money. Why was I charged a fee?", "tell me how I can order my card.", "Why isn't my balance reflecting a transfer I did?", "I was told to verify my identity, how do I do that?", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "I looked at my statement and found a payment I and found a mistake."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Still waiting on my refund...", "pos": "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "neg": ["Why didn't the ATM give me all my money", "I need to terminate my account.", "There's a cash withdrawal that  didn't make that is showing up.", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "My new card isn't in my app, how do I get it in there?", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "Why would I be charged an extra fee while doing a transfer?", "Can I deposit money using Apple Pay?", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "Why wouldn't a transfer go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why a refund I'm owed is not showing on my statement?", "pos": "How long does it take for a refund to appear?", "neg": ["It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "How do i verify my card?", "How long does it take for cash withdrawals to hit my account?", "What is this withdrawal as I do not remember making it.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I want to know why my top-up was reverted", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "why didnt a transfer to my account process", "My ATM card isn't working for a withdrawl", "I would like to get additional physical cards at this time"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "pos": "When will a refund post to my account?", "neg": ["How can I make my card show up in the app?", "What do you charge for an exchange fee?", "Why was there a fee when I pulled cash?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "How do i access the auto top-up option?", "Why would I get a decline message in a transfer?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "Why is there a charged fee for debit or credit card payment?", "I had to pay a pound more than I anticipated!", "When do I set up my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am waiting on this refund, hurry up.", "pos": "I can't see all the refunds in my statement", "neg": ["Are there any charges for receiving money?", "How can I use my credit card to transfer money?", "My money disappeared right when I tried to top up", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "I would like to cancel a transfer", "I could not get the ATM to work", "why is there a fee for the transfer I made?", "Why was I charged a fee on a cash withdrawal?", "How do I know if i need a disposable card?", "Why was there a fee when I pulled cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "pos": "I'm supposed to be getting a refund but it hasn't shown up, now what?", "neg": ["How long do I need to wait to see an update after I make a bank transfer?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "Do you let me choose between Visa and Mastercard?", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "How come I can't seem to verify my id?", "How to unblock my PIN?", "I didn't make these transactions. Is someone else using my card?", "I'm still expecting the transaction to be finished", "Could you please help me figure out why the seller has not received their money after I sent it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the refund on my statement?", "pos": "Why isn't a refund showing on my statement?", "neg": ["Do you deal with EUR?", "My passcode was denied.", "Can I use app to reset PIN attempts?", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "Please specify any limitations that come along with disposable cards.", "I just tried to top-up and now I'm getting an additional verification message, why?", "The exchange rate for my electronic payment is incorrect.", "Where is my PIN located?", "What is the cause of the delay in applying my card payment to my account?", "Do I need to verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see a refund for a return I completed recently.", "pos": "No refund showing in my statement.", "neg": ["A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Why does my statement have an extra fee?", "Is this app capable of exchanging currencies?", "If I need an additional card, is there a fee for that?", "Are there any restrictions to where I can use my card?", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "Can you tell me what I need to do for the identity check process?", "If I'm getting my identity verified, what all do I need?", "I forgot my passcode. Now what?", "I can't find the PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the status of my refund", "pos": "My refund is not showing.", "neg": ["I've tried many times to make a payment, but it's not going through.  What's wrong?", "who charged my card", "Can I unblock my pin using the app?", "Do you give refunds?", "How do I go about ordering another card?", "What works for identity verification?", "Where can I order a card when I am in China?", "need to know places i can withdraw money", "What are the disposable cards for?", "I'd like to transfer funds using my credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?", "pos": "I don't see a refund in my account.", "neg": ["I haven't received money from a transfer?", "should i contact customer support if i can't edit details", "I believe that the rate of exchange for my cash withdrawl is incorrect.", "when will my transfer clear", "What is the maximum number of transactions that I can put on a disposable card?", "Why hasn't my card arrived yet?", "The contactless payments are not working.", "Why did I get charged twice for the same thing", "Please tell me how to verify my top up card.", "for god sake, just delete my account i am sick of this"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "pos": "When will my refund come through", "neg": ["Is there a longer processing time for international bank transfers?", "Can I use my social security card as a form of identity?", "How can I convert currencies?", "I accidentally exceeded my PIN tries.  Please advise.", "I've obtained the card, how do I enable it on the app?", "Why did my top up get reverted?", "I have a cash withdrawal on my statement that I am unsure of.", "What countries are getting support?", "Where can I get my currencies exchanged?", "I need to get my card quickly"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund isn't showing up on my statement.", "pos": "The refund I asked for isn't showing up", "neg": ["I need a new card.", "How do I make my PIN work again?", "How can I setup automatic top-up?", "Please send my card as quickly as possible.", "Why would my payment for my card show as pending?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "I am unable to use my top-up on the app. Could you explain this to me?", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "Is there any way i get a disposable virtual card as well?", "Can I use my American Express card with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "pos": "My refund is not showing up in my account. Where is it?", "neg": ["my phone has been stolen by someone", "How do I go through the identity checks?", "There is a direct debit charge that I don't recognize, what can I do?", "can you tell me why my card was declined?", "where do you have locations at", "Why hasn't my transfer from Europe gone through?", "Is there a way to make my money usable in another country?", "Why is a transfer to a beneficiary not possible?", "When do i activate auto top-up?", "What  is the verification process for a top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transaction refund missing from my statement.", "pos": "My refund has not yet been credited on my statement", "neg": ["How do I get the passcode reset?", "The bank machine didn't give my card back how do I get a new one fast?", "May I transfer a cheque into my account?", "Can you please explain why the exchange rate for the item I bought is wrong?", "i cant seem to activate card", "Why hasn't my transfer gone through", "Can I top up online?", "I have a top up card. Where is the verification code?", "How long does it take for a transfer to finish pending?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am missing a refund amount on my account.", "pos": "My refund has not shown up in my account.   Where is it?", "neg": ["Why is there a fee for doing a transfer?", "Do you have a limit for someone's age?", "Why is the exchange rate on my card wrong?", "Card payment is showing as pending", "Is there a reason for my top up to be cancelled?", "I cancelled my card payment", "I attemped a transfer and it didn't go through.", "Why is there a 1 euro fee on my statement?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "Why is my transaction taking so long to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when will I get my refund?", "pos": "Where is my refund? it appears to be missing.", "neg": ["Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "How long does a top-up take to go through?", "Is there a fee for a cash withdrawal?", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "How come there is a duplicate charge on my card?", "The cash I got at the ATM is still in my account.", "Can I use my card no matter where I go?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm supposed to have a refund but it isn't there", "pos": "They said I would get a refund but I don't see it on my statement.", "neg": ["Is there a problem with the top up system? My transaction hasn't gone through properly", "I wish to top up using a cheque.", "I still do not see the cash deposit in my account from last week. Why?", "My address needs to be changed.", "Is ordering a new card from China available?", "I need to order a new virtual card, how do I do that?", "Please tell me why I was charged additionally when I used the card.", "It appears my transfer was declined.", "How will I know my pin number?", "Is my new card activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "pos": "Why is the refund not on my statement?", "neg": ["Can you provide me a disposable virtual card?", "Some cash was missing at ATM.", "why was a extra fee added to my account for transfer ?", "Is there an automatic top up feature?", "My card isn't working at all, I need assistance. It's really frustrating.", "I can't see a verification code anywhere", "Why did my payment fail?", "I would like to edit my personal information .", "Remove my account immediately.", "I need to exchange my GBP to AUD, how would I do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund has not yet been credited on my statement", "pos": "Why am I still waiting for my refund", "neg": ["I transferred some money recently and saw a fee on my account, what's that for?", "When will my new card arrive?", "I need to change my last name on my account because I just got married.", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "How can I revert a transaction from this morning?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "Can I top up using my cheque?", "Someone else used my card to withdraw cash from an ATM", "How long until my card will get here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I investigate a missing refund?", "pos": "Why is my refund not showing up on the statement?", "neg": ["How do I see my card in the app?", "How can I get my card to work?", "my check or cash deposit has not shown up", "Where can I withdraw money from?", "How can I get my money that I didn't get from the ATM?", "Please tell me where I can update my details since I moved.", "Tell me how to change my details.", "I topped up but the app declined it", "What fiat currencies are supported?", "How do I make my transfer go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot see a refund in my account", "pos": "I was supposed to get a refund but it is not showing up on my card", "neg": ["How do I know what my PIN is?", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Why is it taking so long to update my balance transfer?", "What is the age requirement?", "Can I have a card even if I am not living in the UK?", "For what reason did my top-up get cancelled?", "cash and check deposit has not gone thru", "My card expires soon, will you send me one automatically?", "How do I find my PIN?", "My balance is not what I thought it was following an ATM withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why haven't I received a refund yet?", "pos": "I was told I would be getting a refund but I have yet to see it", "neg": ["I want to cancel my card. I think someone else is using it.", "Can I set up to my account to automatically top up?", "Why do I need to have my identity verified?", "Can I do a SWIFT transfer?", "When will my transfer come through?", "My phone was stolen! What do I need to do?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "How many cards can I have?", "What steps do I take to unblock my PIN?", "What are the maximum amount you can do for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund has not arrived, and I am unsure why. Who do I contact?", "pos": "I can not find my refund.", "neg": ["I deposited a cheque but the cash hasn't arrived yet", "Top-up is not working", "I cannot get my disposable virtual card to work", "Is there a pay structure for currency exchanges?", "Where is the top-up card verification code?", "i didnt put that money in my account", "What should I do if my card doesn't work?", "MY transfer has still not appeared.", "I didn't get the right amount of  cash because of the exchange rate.", "Why do you keep declining my payment? I tried several times already with this card and it is just not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my return cleared my account?", "pos": "Why is my refund not showing up on the statement?", "neg": ["Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "There is a direct debit charge on my account that I don't recognize.", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I cant transfer money into my account", "I desperately need to transfer something from China, Please give me the wait time.", "A shop I go to didn't let me pay.", "Can I get my friends to add money to my account?", "I received an extra charge for using the card. Why?", "Is there a reason my new card hasn't arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not received a refund.", "pos": "Why is the refund not on my statement?", "neg": ["How long will my cash withdrawal take", "I just pulled money out of the ATM and was charged a fee, WHy?", "What is the timeframe for a transfer in Europe?", "I need my payment in another currency", "Can you  tell me how to get AUD not GBP?", "Is there a way yo change my PIN?", "Do you have to be 18 to make an account?", "How long does transfer from the US take?", "where do you have locations at", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my refund hasn't appeared on my statement?", "pos": "My refund has not shown up in my account.   Where is it?", "neg": ["Can I transfer my paycheck to the account?", "Why wasn't my card payment accepted?", "How do I order a replacement for stolen card?", "can I use it in any country?", "How do I see my updated balance after I make a cheque or cash deposit?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "How do I go about topping up with Google Pay?", "I have no idea why there is a dollar that has been charged to my account.", "Does the app top up automatically?", "Can I edit my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a refund to appear?", "pos": "I have a missing refund", "neg": ["exchanging currencies costs what?", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "What does it mean if my cash withdrawal does not show up properly?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Can I transfer my payroll to the bank?", "I noticed additional charges when transferring?", "what is the most money i can top up?", "Is there an issue with my card payment as it has not gone through.", "Do you give refunds?", "Can you please tell me why I cant get money from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is taking so long with my refund?", "pos": "Why isn't my refund shown on my statement?", "neg": ["How much to exchange currencies?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "Whats the minimum age to have an account", "What currencies do you accept for adding money to my account?", "I can't verify my ID. Why?", "I received duplicate charges.", "I was overcharged an additional pound.", "Where do I go to change my PIN?", "Will I have to wait much longer for my new card to arrive?", "Why is my cash still pending that I put in ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need a refund from you because the merchant is refusing, can you do that?", "pos": "The refund I asked for isn't showing up", "neg": ["Why am I unable to transfer money when I was able to before?", "What do I do when I get close to the expiration date of my card?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "Disaster, I've totally forgotten my passcode, can you help me?", "Do I need to go to a physical bank to change my PIN?", "What is the limit on disposable cards?", "Is it possible to refund an item?", "What happens if a merchant doesn't accept  you payment?", "Why was a fee charged to me for transferring money?", "Can I change my in at all ATM's?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "pos": "When will a refund post to my account?", "neg": ["My new card isn't in my app, how do I get it in there?", "DO I have to be 18 to open an account?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "I got a cheque that I want to top up with?", "I need to change my address in the personal details.", "Can you tell me when my card will arrive?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "I want a virtual card that is disposable", "I did a payment but the app cancelled it.", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund is not showing.", "pos": "I'm expecting a refund but it's no where to be seen", "neg": ["Why did my top-up not work?", "is my pin the same as my passcode", "Is it possible that my card payment was reverted?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "why couldn't I use my card at a store?", "What's up with the extra fee I got?", "Why aren't my payment funds available to me?", "My marital status has change, I got to correct my name to reflect that.", "I am interested in giving a second card to my daughter, how can I make this happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a missing refund", "pos": "I was told I would be getting a refund but I have yet to see it", "neg": ["Why has my card been declined?  whats the deal?", "The App shows a fraudulent payment made on my account.", "How can I receive money from my friend?", "Will I receive a new card when mine expires?", "My card data has been exposed.", "My transfer has been declined.", "do i need to wait for my card before i get pin", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "Can you tell me how many currencies I can hold?", "What currencies can I not hold many in, if so what are they?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "pos": "They said I would get a refund but I don't see it on my statement.", "neg": ["I just looked at my app and it seems I was charged extra, why is that?", "How can I tell what foreign exchange rate I will get?", "Is there a way to see where my money originally came from?", "The wrong exchange rate was applied to me while pulling out cash.", "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "Talk me through modifying my details.", "can i get a virtual card", "I haven't received my card yet, how long does it normally take?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "Will I be able to get both a visa and a mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm supposed to be getting a refund but it hasn't shown up, now what?", "pos": "How do I find the refund on my statement?", "neg": ["I got my American Express in Apple Pay, why is top up not working in my country?", "Some cash was withdrawn in the app, but I did not do it.", "Is there a money transfer fee?", "My transfer to an account failed.", "What happens if my card expires?", "Why was money taken for a transfer?", "I could not get the ATM to work", "how to get card pin?", "Why was I charged a fee on a cash withdrawal?", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was supposed to get a refund but it is not showing up on my card", "pos": "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "neg": ["How do I complete the ID check?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Is my card broken? I can't get cash out of the ATM", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "How do I get my money back for something I bought?", "My top up is not showing up in my wallet!", "should i contact customer support if i can't edit details", "What is the timeframe for a transfer in Europe?", "My transfer did not work, what was the reason?", "How much can I withdrawal in one month without incurring fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the refund not on my statement?", "pos": "Why isn't a refund showing on my statement?", "neg": ["What is the limit on disposable cards?", "can i create my own pin right away", "I want to change the wrong exchange rate.", "Where is a ATM that accepts Mastercard?", "How do I exchange currencies using the app?", "The card PIN?", "There is a weird payment in my statement.", "Why won't my top up go through?", "My account is  new  why can I  not top up", "When will I see an updated balance after a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I still waiting for my refund", "pos": "My statement does not reflect that a refund has been issued", "neg": ["What was the cause for my card to be declined?", "A debit came through that I need to dispute.", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "I am adding money, what currencies do you accept to do this?", "My PIN has been blocked.", "I can't do the verification.", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "My payment for my card is not working", "There is  a charge I don't recognize.", "How can I get a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my refund missing in my statement?", "pos": "Can I check my recent refund in my statement?", "neg": ["What is the procedure for depositing a virtual card", "Is my account accessible even though my verification of my identity has not passed yet?", "I used the wrong account.", "I think my card payment has been refunded", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "Is there any way to get another card on the same account?", "What foreign exchange rate will I get?", "I no longer need AUD, I need GBP instead, how can I make this happen?", "Is there a reason my top-up has not gone through?", "Why is verification for my identity needed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "pos": "Please send my refund now.", "neg": ["I don't have the device I used to log onto the platform so I can't access it.", "Are there any restrictions for the disposable cards that I need to be aware of?", "Today I was out eating and my card was declined. Why's that?", "The card payment I attempted to make failed.", "I got cash abroad and need to check the exchange rate", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "I don't understand why I'm being charged for using my card.", "How do I start an exchange between GBP and AUD?", "Is there something that I can do since my phone was stolen yesterday?", "Why was the exchange wrong for the item I purchased?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "pos": "Where is my refund? it appears to be missing.", "neg": ["Are there limits with top-up?", "Why haven't I gotten my payment yet?", "I just did a transfer, but don't see the money in my account. What's up?", "I sent money about 5 days ago and the recipient has not received the money yet.", "I believe my card has been compromised because of a strange withdrawal", "What do I do if I can't access the app?", "Can I hold more than one currency?", "When will I receive the card?", "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "Why is my top-up showing as reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "pos": "I am missing my refund.", "neg": ["I have been waiting over a week. Is the card still coming?", "Am I able to get a refund for a purchase?", "What are the age requirements for service?", "In what way can I use the disposable cards?", "why have I got a pending transfer? I'm confused!!", "found card, how to put it back in app", "Why are top-ups being verified?", "When I went to get cash, it was declined!", "Is USD free to top up with a US card?", "How long are deliveries to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my refund? it appears to be missing.", "pos": "No refund showing in my statement.", "neg": ["Why has my top-up been returned to my account?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "Will my card work at all merchant locations?", "I would like a  physical card sent to me.", "Please help me regarding a direct debit in the app that I don't recognize.", "I'm pretty sure my top up is still pending.", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "please cancel the transaction", "My transfer isn't in", "Which countries do you currently support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!", "pos": "The refund doesn't show in my account", "neg": ["how long does it take to transfer money, my retailer is waiting", "How do I get to the virtual cards?", "If I want to add funds to the account using American Express, how do I do that?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "Can you unblock my blocked pin?", "My card isn't here yet.", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "Why are my transfers getting declined?  I havent had a problem in the past.", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "I need to know this, where do my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When do I see my recent refund in my statement", "pos": "I should have a refund in my statement but I can't see it", "neg": ["I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "I have a transaction showing multiple times.", "What forms of ID do you need for identity verification?", "I have not received the completed transaction.", "Are SWIFT Transfers available at this bank?", "Why is there a charge when I took out money?", "How do I make my card appear on the app?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "How can I link my bank to my top up account?", "Help me create several temp cards every day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A refund is taking too long.", "pos": "How do I find the refund on my statement?", "neg": ["My plans may change so I may need to change from GBP to AUD.", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "How many active cards can I have?", "Can you tell me more info about virtual disposable cards?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "why do i need to verify the top up?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Can I use my salary for this?", "I bought something this morning and the payment is still pending", "Will you charge me for exchanging foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "pos": "I need my refund", "neg": ["Can I order a new card by phone?", "went somewhere else, need to change details", "How many times can I enter a wrong PIN before it is blocked?", "If I need to cash foreign transfers, how does that work?", "How come I did not get a virtual card yet?", "I sent money to my family last Friday but they don't have it.", "How many different currencies can I hold money in?", "I have an account that is empty of funds. Can I transfer some from another bank?", "What businesses can I use this card with?", "What ATMs can I use this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see my refund in my history.", "pos": "I don't see a refund in my account.", "neg": ["Can I order a new card to China?", "Why did my payment not go through why did it cancel?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "How can I trade currencies with this app?", "Are there any limits to using disposable virtual cards?", "Why was I charged $1 in a transaction?", "The store card reader would not accept my card.", "need to know places i can withdraw money", "I transferred money, but I think I've been charged a fee for it?", "How do I fix a transaction to the wrong account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "pos": "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "neg": ["What do I need to see my source of money?", "I need my card to be activated right now.", "What steps should I take before my card expires?", "My card activation attempt failed.", "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "My Google pay top up isn't working.", "I need to transfer money into my account, HOW?", "My card is almost going to expire.", "How do I change my address ?", "There is a transfer not showing on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "pos": "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "neg": ["Will I have to wait much longer for my new card to arrive?", "i entered my pin in wrong and got it frozen. how many tries do i have", "I tried using my card, but it doesn't work.", "I got some cash in the ATM but its still pending", "I wasn't applied the correct exchange rate when getting cash", "are there age requirements", "How do I know where the funds come from?", "Do you offer cards for those in other countries?", "My transfer did not work, what was the reason?", "Why wont the ATM give me cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account isn't showing the refund", "pos": "The refund doesn't show in my account", "neg": ["Is there a way to reset the passcode?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Where am I able to get my PIN unblocked?", "How do I get extra physical cards?", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "Is there an age limit to get an account?", "There is a card payment that I'm not recognizing.", "How do you top-up using cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund isn't going fast enough.", "pos": "How can I check if I have received a refund if it is not yet on my statement?", "neg": ["My card hasn't been working for even small transactions today.", "My money disappeared right when I tried to top up", "What is the maximum transactions for one disposable card?", "How do the foreign exchange rates work?", "how many virtual cards can i have, i want 8", "Why was I charged a fee for withdrawing money?", "I found my card, am I able to put it back into the app?", "Help!  What should I do?  My phone was stolen yesterday.", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "I tried to get gas but my money was gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The refund on my account hasn't shown up", "pos": "Why isn't my refund showing in my statement?", "neg": ["I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "How long will my ATM withdrawal be pending?", "Does the fee for exchange change?", "My card gets rejected when I try to use it", "This transaction needs both a Visa and a Mastercard.", "How do I go about transferring money into my bank account?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "I have to verify my identity. What do I need to do?", "I need a refund. This is not what i wanted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am missing my refund.", "pos": "I'm expecting a refund but it's no where to be seen", "neg": ["What are the reasons a beneficiary would be denied?", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "Does the app top up automatically?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "When will the cash that I put in the ATM be cleared from pending status?", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "My card payment was cancelled it seems.", "Can you explain why I am now getting charged a fee for using my card?", "Did a card payment that I made get cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting for a refund to show up and I don't see it on my statement yet.", "pos": "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "neg": ["Why does it say my transfer failed?", "Does this program take SWIFT transfers?", "Why cant I send money to a beneficiary?", "Can I order a second card?", "I made a deposit but it is not showing up in my balance.", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "What fiat money can I used in the exchange and holding?", "I was expecting my new card by now.", "Show me the amount of transactions I can do with a disposable card.", "Can I top up online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The refund I asked for isn't showing up", "pos": "My statement has not shown my refund.", "neg": ["What cash machines will let me change my PIN?", "Does this app exchange currencies?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "tell me how to get a refund for something I bought.", "Is there a Mastercard ATM nearby?", "Can you tell me about why the account I have was charged an extra 1$", "Why can't I transfer to another account?", "What happens if my card expires?", "I ordered my card but it hasn't been delivered yet", "I put some money in my account the other day but now its gone? Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm due a refund and it is not on my statement.", "pos": "How can I check if I have received a refund if it is not yet on my statement?", "neg": ["What do I do if my disposable virtual card doesn't work?", "Why is there a payment I didn't do in my app?", "Will there be a charge for sending out more cards?", "My money transfer hasn't appeared yet.", "Am I able to change my PIN at certain cash machines?", "This card is accepted by what businesses?", "Can I have more disposable cards?", "Can i set up an auto top-up?", "What is the time frame for european transfers?", "Can you tell me my code to get into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I check my recent refund in my statement?", "pos": "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "neg": ["I want to stop my account", "What can I do if my card still hasn't arrived after 2 weeks?", "I want to know about your refund policy.", "I tried activating my plug-in and it didn't piece of work", "I didn't make this payment and it's on my app", "My card payment won't work.", "What does it mean when a cash withdrawal is pending?", "Tell me how to top up my account using bank transfer.", "I got a message that my transfer was declined.", "I found my lost card. Am I still able to use it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I not get my refund yet?", "pos": "I can't see all the refunds in my statement", "neg": ["I don't know my password", "Tell me what I need to do to activate my card.", "I am here to change my adress.", "I can't get my virtual card to work.", "How many top-ups can be approved?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "Where do I go to cancel a transaction?", "How do I go forth on holding money in multiple currencies?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "I would like to know if you use Visa or Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement does not reflect that a refund has been issued", "pos": "How can I check if I have received a refund if it is not yet on my statement?", "neg": ["I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "details need to be modified", "I have a new card and need to activate it", "there is money in my account that i didnt put there", "What documents do I need for the identity check?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "I just topped up, and the app denied it.", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "While abroad, I got cash, and the exchange rate applied is wrong.", "When will my transfer finish pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my refund has not hit my account yet", "pos": "My statement has not shown my refund.", "neg": ["I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "Do you support direct deposits from my employer?", "why did i get declined transfer", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "Rates were applied wrong while using foreign currency at an ATM.", "How do I authenticate my top-up?", "My card payment has been declined", "can i get a physical card online", "Did I do something incorrectly? Where is my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my refund", "pos": "I was told I would be getting a refund but I have yet to see it", "neg": ["I bought an item at the wrong exchange rate.", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "Can I deposit money using Apple Pay?", "Seems like my top up has been cancelled", "Where can money withdrawals be made?", "The exchange rate is incorrect for something I bought", "I have a new card. How do i top it up?", "my statement contains an unknown payment", "I desperately need to transfer something from China, Please give me the wait time.", "Is it possible to get a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How will I know when I get my refund?", "pos": "Why is my refund not showing up on the statement?", "neg": ["I am upset with your service.  Please delete my account.", "My balance was not updated after transferring money.", "What is the verification process for my card?", "I did a transaction this morning and now I want to cancel it.", "I'm unhappy with the exchange rate your cash transactions.", "I want to do a swift transfer", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "How can I set a new pin.", "Is there a limit to how much I can top up?", "What exchange rates do you use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund is not showing up in my account. Where is it?", "pos": "I can't see all the refunds in my statement", "neg": ["When will the money be made available in my account?", "Why hasn't my balance been updated from the check deposit I made?", "The card payment I attempted to make failed.", "My source of funds require verification.", "What are the top up fees for using an European bank card?", "Where do I find my code to verify my top-up card?", "I want to top up my account. Can I do it with Google Pay?", "has my card payment been reverted?", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "Changing my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can not find my refund.", "pos": "Why isn't my refund shown on my statement?", "neg": ["How can I delete my account?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "how do the cards work?", "WHAT IS THE ATMOSPHERE OF IT", "I would like a physical card", "What ATMs accept my card?", "How old do you need to be to use the banks services?", "Will I need a new card or can I put my old card back into the app?", "How do I validate my identity.", "is there a way to change name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm expecting a refund but it's no where to be seen", "pos": "I don't see a refund in my account.", "neg": ["I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "I want to link to my card card with you, how?", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Why is it saying my card payment is declined when I made it?", "Am I able to use my account if the identity verification is not complete?", "How do I get a refund for an item I bought?", "Why do I need to verify the top-up?", "Which fiat currencies do you currently support? Will this change in this future?", "Is there a fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't a refund showing on my statement?", "pos": "I cannot find my refund on my statement.", "neg": ["There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "I made a cash withdraw and it shows up as pending why is that?", "Can you tell me what countries you offer support for?", "I see a direct debit payment on my app that I did not do", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "Why do I need to verify my identity?", "I won't be pleased unless I get a Mastercard.", "When exchanging, how much are the rates?", "I am interested in a Visa or Mastercard. Do you offer them?", "Tell me why my transfer is declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "No refund showing in my statement.", "pos": "Please send my refund now.", "neg": ["Which ATM's can I use to make a withdrawal?", "How come my card payment has been declined?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "I don't know my PIN, how can I find that out?", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "I made a purchase this morning, and it is showing as pending.", "Is there an issue with my card payment as it has not gone through.", "what documents do i need to verify who i am", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my refund been appiled to my account?", "pos": "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "neg": ["cancel my account", "My top up isn't in my wallet.", "Unusual direct deposit", "How come when I tried to pay contactless at the bus it didnt work?", "I would like to change my address.", "How can I get my money that I didn't get from the ATM?", "How many incorrect attempts cause card to be blocked?", "Why is it showing that my account has been charged a dollar that is showing as pending?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "My address details have changed and I want to update them"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see all the refunds in my statement", "pos": "Please send my refund now.", "neg": ["My account shows a direct debit charge that I have never seen before", "I should only have one charge, but it shows two.", "Send me my card now! ASAP", "Can both Visa and Mastercard be chosen?", "I bough an item and the exchange rate was incorrect.", "I can't seem to be able to use my card", "My card is stuck inside the ATM, what am I supposed to do?", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "Are you Visa or Mastercard?", "If I exchange currency frequently, can I get a discounted rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The refund doesn't show in my account", "pos": "I cannot view the refunded amount in my account.", "neg": ["I want to transfer some money from my other bank account into this one.", "Can you tell me where my funds come from?", "Can I withdraw money from another bank and transfer it into my empty account?", "Will you assess me more fees if I top up with an international card?", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "There is an unauthorized payment in my statement.", "What are the steps I need to do if I have a stolen card?", "At what cash machines can I change my PIN?", "Will I be charged for a cash withdrawal?", "How can my friend give me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "pos": "There is a refund missing.", "neg": ["Can you tell me what this cash withdrawal is?", "How can I go about getting a refund?", "What's my pin number?", "is there a way to do top up with apple pay", "Does it matter which card I use", "My card payment might have been reverted.", "When are you going to transfer the money?", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "What is the process for transferring money into my account?", "Tell me how to replace my expired card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "pos": "There is a refund missing.", "neg": ["Is there any reason my cash withdrawal still shows as pending?", "With one disposable card how many transactions can i do?", "I left my phone at the hotel I was staying at so I can't use the app!", "I haven't received money from a transfer?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "Reverted top up", "Tell me if there is a limit to top-up.", "My new card is here, what's the process for activating it?", "Could you tell me why my top up isn't showing in my wallet?", "Can you tell me how I go about activating a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will a refund post to my account?", "pos": "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "neg": ["I'm dissatisfied with the service and would like to terminate the account.", "I want to choose a new PIN.", "Can this convert money?", "I would like to receive my salary in a different currency. How does that work?", "I am having trouble to verify my identity", "Help!  What should I do?  My phone was stolen yesterday.", "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "I have an incorrect charge and would like a refund.", "Why does my transfer keep generating an error message?", "Money that I have transferred hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my refund shown on my statement?", "pos": "They said I would get a refund but I don't see it on my statement.", "neg": ["I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "Am I able to order a disposable virtual card?", "I added funds to my account but the app didn't process it.", "can i use my app to get a virtual card", "why wont my american express work to add money", "What do I do if a transaction shows up twice?", "How do I dispute a direct debit transaction?", "I mistook my pin and now I am locked.  Can you unlock me?", "How can I add money to my account from another account I have?", "I was attempting to top up with my card but the money has vanished!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "pos": "I cannot view the refunded amount in my account.", "neg": ["What needs to be done to activate and use a card?", "make my account go away", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "I received my card. How do I link it to the app?", "Why is a transfer to a beneficiary not possible?", "The exchange rate was incorrect for this item I bought.", "I got my American Express in Apple Pay, why is top up not working correctly?", "Is there a way to reset the passcode?", "When will I get my new card?", "Weird Direct Debit payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund has not shown up in my account.   Where is it?", "pos": "I cannot find my refund on my statement.", "neg": ["I have a fee for cash withdrawal", "Why is there a pending hold on one pound on my statement?", "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "Foreign currency rates were put in wrong at an ATM i used.", "What reasons would cause my card payment to be cancelled?", "How do I delete my account? I am dissatisfied with the service.", "I did a payment but it was reverted by the app", "What is the cost for physical cards?", "How can disposable cards be used?", "Show me the source of my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "pos": "who should i contact if my refund doesn't go through?", "neg": ["Can you tell me where I can order a disposable virtual card?", "Given a choice, I'd rather have Mastercard.", "How do I go through the identity checks?", "What do i do to get a physical card?", "you got the exchange rate wrong for my cash withdrawal", "I have questions about how to transfer money to my account.", "The exchange rate for me was wrong when I was abroad.", "Is there a way to reset the passcode?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Does this program take SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my refund as soon as possible. What else do I have to do?", "pos": "When will my refund come through", "neg": ["is there a way i can see source of money?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "What are the auto-top up policies?", "Can I get information on the identity checks?", "How old does one need to be?", "Are there businesses that don't accept this card?", "Can I change my pin number at a cash machine?", "After my checque or cash deposit, my balance didn't update.", "I don't think the transaction has gone through, so can I cancel a transfer?", "I was charged $1 in a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my refund not showing up on the statement?", "pos": "My statement has not shown my refund.", "neg": ["Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "I must quickly transfer something from China, and I need to know how long it will take.", "can i see money source?", "What steps do I need to do to delete my account?", "Do you give out Visa or Mastercards?", "How do I check to see why my card payment was declined?", "I was double-charged for a transaction", "My account transfer was blocked.", "Can I set automatic top ups?", "Please tell me how disposable virtual cards work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I should have a refund in my statement but I can't see it", "pos": "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "neg": ["Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "I want to delete my account.", "Please tell me how to verify my top up card.", "My phone was stolen, what should I do first?", "I purchases several items today. Why are they still showing pending?", "how do I get my card to show in the app?", "How can I solve my issue with holding multiple currencies?", "How can I check on the delivery status of my card?", "What are the fiat currencies used?", "What would be a reason my transfer got declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement has not shown my refund.", "pos": "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "neg": ["My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "Why do you need verification for my identity?", "What are the fees for using a European bank card?", "What steps are taken to transfer money into my account?", "Help me delete my account.  I am not satisfied with the service.", "I am inquiring about a $1 charge on my statement.", "Why was I charged an extra fee from the ATM?", "How soon will I get my card?", "Why is there a payment showing twice?", "Is there an auto top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my refund come through", "pos": "I cannot find my refund on my statement.", "neg": ["I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?", "I tried to use my debit card, but the payment did not work.", "What currencies do you support?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "Where do I go to reset the passcode?", "I would love one of the virtual cards!", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "One of my card payments has reverted", "My daughter would like a card from my account?  Can I do this?", "i need to know about exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "pos": "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "neg": ["What would I be charged in receiving a SEPA transfer?", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "Why is there a fee associated with card use?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "why hasn't my virtual card come yet?", "Help me delete my account.  I am not satisfied with the service.", "I do not recognize the card payment.", "Why is my identity not verified?", "Am I able to have a card sent to China?", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot find my refund on my statement.", "pos": "who should i contact if my refund doesn't go through?", "neg": ["My cheque is taking a while", "What cards do you support", "Will there be a charge for sending out more cards?", "How do I replace a stolen card?", "I'm interested in learning more about disposable virtual cards.", "My top-up was reverted by the app.", "my payment was rejected, do you know why?", "I withdrew cash but it still shows as pending?", "Where do your cards get delivered to?", "Not living in same place, need to change details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my refund showing in my statement?", "pos": "They said I would get a refund but I don't see it on my statement.", "neg": ["I bough an item and the exchange rate was incorrect.", "Can this card be used at all ATMs?", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "Out of the blue, my card stopped working.", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "I prefer mastercard.", "Help me.  My phone has been lost or stolen!", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "top up with credit card", "I could not transfer to a beneficiary"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "pos": "I don't see a refund in my account.", "neg": ["How do I see my updated balance after I make a cheque or cash deposit?", "When will the transaction post to my account?", "My top-up was cancelled, could my bank be the problem?", "There is a weird payment in my statement.", "Can you tell me why I haven't received my new card?", "How do I verify my ID?", "I've been waiting a while for my card, is there a way to know when it will arrive?", "Why was there a fee with my cash withdrawal?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "How long does it take for cash withdrawals to hit my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "pos": "I cannot view the refunded amount in my account.", "neg": ["I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "I put some money in my account the other day but now its gone? Why is this?", "What do I do if I can't access the app?", "Please help, the atm swallowed my card, what do I do?", "I refilled my account balance but got an error message.", "I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?", "How can I stop someone from using my card after I lost it yesterday.", "My payment for my card is not working", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "How does someone else top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I check if I have received a refund if it is not yet on my statement?", "pos": "I was told I would be getting a refund but I have yet to see it", "neg": ["Why was my virtual card rejected?", "I need to add a serious amount of cash to my card, how do I do that?", "I have been charged an extra pound!", "Why isn't my cash deposit showing up in my account?", "My new card isn't here and it was issued a week ago.", "I believe my top up did not work.", "what I need to verify my account", "I am looking to get a Visa credit card, what must I do to achieve this?", "Can I get a card in the US?", "pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a refund missing.", "pos": "I cannot view the refunded amount in my account.", "neg": ["Why is the purchase I made this morning still pending?", "my balance has not changed, despite depositing a cheque", "How do you calculate exchange rates?", "why is a transfer to beneficiary not possible?", "How do I order a new card if my current one is about to expire?", "I am adding money, what currencies do you accept to do this?", "How do I receive a refund for my item?", "How do I use a cheque to top up?", "The money disappeared after I topped up my account.", "Can you help me? I have a duplicate transaction on my account and I don't understand why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot view the refunded amount in my account.", "pos": "They said I would get a refund but I don't see it on my statement.", "neg": ["I need to transfer something ASAP from China, how long will it take to post to my account?", "Can you tell me why my transfer declined?", "Do I need to convert my currency from GBP before transferring?", "How long will it take for the money to reach my account?", "Why won't my card work anymore?", "Can currencies be exchanged on this app?", "Can you tell me what are disposable cards for?", "I have a Visa and Mastercard, can I use these?", "It shows that the transfer on my account wasn't allowed.", "I got my American Express in Apple Pay, why is top up not working in my country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find the refund on my statement?", "pos": "Is there a reason my refund isn't showing on my statement?", "neg": ["I thought you guys offered free transfers. Why was I charged?", "How can I solve my issue with holding multiple currencies?", "Do you issue cards for someone living in the US?", "I just transferred some money into my account and do not see it updated yet, can you assist?", "My top-up is not working. Why is that?", "Why has transferring money resulted in a charge?", "Is my daughter eligible to open an account?", "Can I get an account for my daughter?", "Does this app exchange currencies?", "I paid two weeks ago and just got refunded"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "They said I would get a refund but I don't see it on my statement.", "pos": "How long will it take to refund me", "neg": ["I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "I have a new card and I need to activate it.", "Why did my card get charged twice for a transaction?", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "My transaction is showing several times.", "What currences are available for exchange?", "What are the countries that you operate in?", "Can I auto top up multiple times?", "My top up did not go through yet.", "What do I do if I cannot access the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My refund for a purchase hasn't  cone through yet.", "pos": "I was told I would be getting a refund but I have yet to see it", "neg": ["I haven't gotten my credit card in the mail.", "Is it possible for me to top up with cash?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "My top up doesn't work", "There is random cash in my account.", "I sent money to a person and they haven't received the payment yet.", "Whats the max I can top up", "I seem to be having trouble with my Google Pay Top. Can you please help?", "Can you tell me why I haven't received my new card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please send my refund now.", "pos": "How long will it take to refund me", "neg": ["I left my card at a restaurant and now its missing.", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "Do I need to verify the top-up?", "There was a charge applied when I used my card.", "When I withdrew my money, why was there an extra charge?", "Why won't the machine accept my card anymore?", "My transfer didn't arrive to the recipient", "Can I set automatic top ups?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "Looks like my top-up has been cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was told I would be getting a refund but I have yet to see it", "pos": "I requested a refund but can't see it.", "neg": ["I would like to edit my personal information .", "Can I pay online with my card?", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "Is there restrictions on where I can use my card?", "Why is allowance not being given to my beneficiary?", "I just got my card and cannot get it to work.", "I got the incorrect amount of money given to me from my account", "Is there a fee when I add money to my international card?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "I do not feel comfortable verifying my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see a refund in my account.", "pos": "who should i contact if my refund doesn't go through?", "neg": ["Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "I did not make a cash withdrawal that is on my statement", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "Which credit card top-ups do you accept?", "I was charged too many times for one transaction.", "Instead of GBP, how do I exchange for AUD?", "I am having problems with my contactless.", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I need clarity on why my card is not working.", "Is there an extra fee for using an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my refund isn't showing on my statement?", "pos": "who should i contact if my refund doesn't go through?", "neg": ["It kept my cash", "I transferred money, but I think I've been charged a fee for it?", "What do you think of the exchange rate?", "Why couldn't I get cash from an ATM?", "there is money in my account that i didnt put there", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "I need my payment in another currency", "How much would I be charged for a transfer?", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "who should i contact if my refund doesn't go through?", "pos": "I requested a refund but can't see it.", "neg": ["How long do I wait for a transfer to take?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "The app reverted my top up", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "How do I activate and link my new card?", "This exchange rate on my purchase is wrong.", "I would like a second card.", "How do I transfer money from one bank account to another?", "My funds are low, can I auto top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested a refund but can't see it.", "pos": "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "neg": ["what cards and currencies are accepted?", "Can an apple watch be used to tup-up?", "Someone used my card without my permission.", "How do I verify the top-up card?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "Why haven't I received my new card yet?", "The balance has not been updated.", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "What's my limit for topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to refund me", "pos": "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "neg": ["I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "Can you make sure I get a MasterCard and not a Visa?", "Why is my withdrawal wrong? I took out $100 but only received $20.", "Do I get to have one of those virtual cards I've heard about?", "I have to verify my source of funds.", "My top up card needs verification and I don't know how to do it", "I am not able to make a purchase because there is an issue with my card", "The ATM would not give me cash,why?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "pos": "I'm not sure why the card payment didn't work.", "neg": ["i entered my pin in wrong and got it frozen. how many tries do i have", "How much is the charge for a foreign currency exchange?", "Why would the app revert my payment?", "What will I need to configure if my salary is in GBP?", "can I use it in any country?", "Why was I not allowed to do a transfer to a beneficiary?", "Why did I only get $20 when I asked for $100?", "I made a card payment which is showing me pending.", "What factors effect the exchange rate?", "How do you top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my payment declined? It looked like everything worked ok and my account was fine.", "pos": "I use this card all the time so why did it get declined at the store today?", "neg": ["I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "Can I top-up my card using a bank transfer.", "I got a cheque that I want to top up with?", "Why is there a fee when I thought there would be no fees?", "I have forgotten my passcode", "How to modify my details.", "What countries do you operate in?", "Is there a way to track the new card you sent me?", "I am dissatisfied, I would like to close my account.", "Will my friends be able to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "pos": "Can you tell me why my card payment did not work?", "neg": ["Tell me why my transfer is declined.", "What do I have to do to cancel a transfer?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "My card payments have stopped.", "Do you limit my top-offs?", "The exchange rate for the money I took out in a foreign country is wrong.", "Can I receive a refund for an item I purchased?", "Reverted top up", "Why did I get charged more than once?", "how long should I expect to wait for my card to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't pay with card in a shop", "pos": "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "neg": ["Can someone help with my passcode?", "Help, my phone was stolen, please advise!", "The exchange rate for the money I took out in a foreign country is wrong.", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "Card refund is not showing up in my statement.", "Help me verify my identification.", "can i top up from a usa credit card", "I would like to know what the restrictions are for the disposable cards.", "Can you tell me what i need for the identity check?", "Do you limit my top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not get my card to work at a shop.", "pos": "Why was my new card declined?", "neg": ["Should my cash withdrawal still be pending?", "I have a card payment I didn't make", "Do you know how I can verify that I did a top-up to my card?", "I know I'm getting a new card but would like know when I can expect to receive it.", "After I attempted a transfer, it failed.", "I'd like to use my American Express to place money into my account.", "Can I use a different bank ATM than my own?", "I just got my new card.  How can I activate it?", "Why do my transfers keep failing?", "I made a purchase with my card and I was charged a fee for using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my payment fail?", "pos": "I was just needing to know why my card got declined", "neg": ["I want to activate my new card.", "I would like to receive my salary in a different currency. How does that work?", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "Do I have to go to the bank to change my PIN?", "How long will a cash withdrawal be pending?", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "How does the exchange rate work on this app?", "How do I go about cancelling a transaction?", "I don't recognize some transactions.  Is someone else using it?", "I would like to know how to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment did not go through.", "pos": "I tried to used my card in a shop and the transaction was declined.", "neg": ["How long will it take for my cash withdrawal to stop pending", "After I got my cash, I found out my exchange rate was wrong.", "How can I top up my card with another card?", "Do I need to speak to a representative to change my pin?", "What identification is required to activate my card?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Why is this fee being charged to me after using my card?", "My bank app said that I got cash from an ATM, but that's a mistake.", "Can I auto-top up?  How do I do it?", "My money transaction can't be seen by the person I sent it to"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment card was declined - could you tell me why?", "pos": "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "neg": ["I tried my PIN too many times and now my card won't work!", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "help my money isnt showing up", "Is there a specific date it can be delivered by?", "Do I need a disposable card?", "Where do I get a disposable card", "I was denied cash at an ATM", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "Can I have a third card?", "Someone might be using my card that is not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card couldn't pay in a shop.", "pos": "Why has my payment been declined? I paid by card.", "neg": ["Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "I have been charged a pound for something that appears on my statement", "I would like to know how to work out where my funds came from?", "I made a mistake and need to cancel a transfer.", "can i order cards on the app", "There was a transaction this morning that I'd like to reverse.", "Why is the transaction to my friend still pending?", "How many times can I auto top-up?", "Please give me both a visa and a mastercard.", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can you tell me why my card was declined?", "pos": "A shop I go to didn't let me pay.", "neg": ["Why was I double charged?", "\nWhere can I withdraw money from?", "Why was there a fee on my cash withdrawal?", "Why didn't my transfer work?", "Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.", "What currencies can I exchange?", "Does a US transfer take long", "I can't see all the refunds in my statement", "Please give me a Mastercard instead.", "Help me. My transfer was declined. How could this happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was declined", "pos": "Explain why my card payment wouldn't go through.", "neg": ["I've just moved and I need to change my details", "Do I need to pay extra for exchanging currencies?", "Can you help me with proving my identity?", "When I add money to my international card do you charge a fee to do so?", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "Do you have the option for a disposable virtual card?", "how long should i wait ti activate my card", "Is it free to send out more cards?", "If my card becomes expired what can I do?", "I was double-charged for a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my card payment has been declined.", "pos": "My card payment has been declined", "neg": ["I moved, can I edit my personal details?", "Someone else accessed my account and made a payment.", "Please send my refund now.", "I have to quickly transfer something to China. How long will it take to arrive there?", "Where can virtual cards be ordered?", "How much is the charge for a foreign currency exchange?", "When will I see an updated balance after a transfer?", "How do I receive a disposable virtual card?", "How can I prove I am me?", "What should I do if I exceed my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my card payment not work?", "pos": "Why would you decline my card?", "neg": ["I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "How many countries do you work in?", "Can you tell me about the exchange fee?", "What do I do if the machine rejects my card?", "Why hasn't my top-up gone through?", "My account is  new  why can I  not top up", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "Is there a fee for sending additional cards?", "Transfer isn't working?", "Why doesn't it work when I use American Express to try to add money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What could the reason be that my payment card was declined?", "pos": "What is the reason my payment was not accepted?", "neg": ["How do I use a cheque to top up?", "While abroad I got cash, and a wrong exchange rate was applied.", "How do I set up an account for my children?", "What is the process to create a disposable virtual card?", "I used my pin too many times.", "I need to activate my card.", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "How do i request more physical cards?", "An ATM swallowed my credit card!", "Can you tell me what the problem with my card is? It was declined at a restaurant today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "pos": "I had a problem with my card payment, can you help?", "neg": ["There's a payment with my card that I definitely didn't do myself, never seen that name before.", "I would like to delete my account now, please.", "My friend would like to send me money. What are the options available to them?", "my refund has not hit my account yet", "Can i have the item refunded?", "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "What is the most I can top-up?", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "How to receive the actual card", "What's my limit for topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "pos": "My card payment doesn't work.", "neg": ["Why was my request for cash declined?", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "What are the steps I should take to recover my swallowed card?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "Have you sent out my card yet?", "I want to close my account now.", "I want to know the source of my funds.", "How does the exchange rate work on this app?", "where can i see money source?", "Can I transfer using SWIFT?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to used my card in a shop and the transaction was declined.", "pos": "Why didn;t my payment work", "neg": ["I travel a lot, can I get a bulk currency exchange discount?", "What's going on? My card wont accept any transactions.", "I tried to top up and suddenly my money disappeared", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "Do I have a say when it's delivered?", "I ordered my card but it hasn't been delivered yet", "How do I know what my PIN is?", "Hey there's a fee for a transfer on my account.  Why?!", "Where is the transfer to my account?", "Why was my transfer stopped ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know why my card payment did not work", "pos": "Card payment didn't go through.", "neg": ["My PIN number was incorrect, and I can't access it.", "Can I add money to top up my account via a bank transfer?", "Can you explain why my Google Pay Top isn't working?", "Is American Express accepted?", "Please explain why my top-up hasn't been processed yet?", "Explain the activation method for this card", "What is the maximum I can top up?", "Please provide currency exchange rates", "How do I verify my top up?", "I sent money to someone but they haven't gotten it, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it saying my card payment is declined when I made it?", "pos": "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "neg": ["Why did the funds for one of my purchase come back to my account?", "There has been a payment  in the App that has not be done by me.", "I took out money, and didn't get all of it.", "My top-up was cancelled, could my bank be the problem?", "Why did I get charged a fee for my transfer?", "Do the disposable cards have any restrictions on them?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Money was taken out without my consent,", "How can I receive my salary in another currency?", "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is not working at stores.", "pos": "My card did not go through in a shop", "neg": ["Why am I having trouble withdrawing cash?", "I would like to know where my source of funds came from.", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "Why was I charged a fee to transfer money?", "How do I switch to a different currency?", "I thought it was free to make a withdrawal. So how much does it cost now?", "How come when I tried to pay contactless at the bus it didnt work?", "My beneficiary is unable to transact", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason my payment was not accepted?", "pos": "My card payment didn't work", "neg": ["There's a card payment with a name I don't recognize", "I received my salary in the wrong currency. How do I change this?", "How long does it take for a purchase to go from pending to authorised?", "I don't live in the UK. Can I still get a card?", "A transaction is showing more than once.", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "My top-up was just cancelled.", "what is this fee for transfering", "Please cancel my last transaction.", "I did not get the right amount of cash from the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a card payment, but it has been declined?", "pos": "The payment for the card did not go through", "neg": ["Would I be able to use SWIFT transfers?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "Can I make an account for my kids?", "What's go on, where is my new card?", "I transferred some money but it hasn't arrived yet", "What currences are available for exchange?", "Why hasn't the app verified my identity?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "How do I get the passcode reset?", "There is a transfer not showing on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain why my card payment wouldn't go through.", "pos": "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "neg": ["Can I see where my funds come from?", "do you accept from usa credit card?", "What kind of cards an currency do you support?", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "I see a direct debit transaction in my history that I did not set up.", "I am trying to revert a transcation I did this morning", "I added money but my top-up wasn't processed by the app.", "Why does a cash withdrawal show as pending?", "How do I get money from friends?", "Which countries do you currently support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my card been declined?", "pos": "The card payment I attempted to make failed.", "neg": ["What should I do if the atm eats my card?", "The ATM wouldn't let me withdraw cash.", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "What do I do if I still have not received my new card?", "My address is incorrect on my file.", "Why has my card payment not yet been applied to my account?", "There is a €1 extra fee in my statement", "The exchange rate for my withdrawal was wrong.", "What is the formula for your exchange rate?", "The exchange rate was wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my card payment has been declined?", "pos": "My card failed to work when I was shopping in a store", "neg": ["My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "My phone was left at a hotel and I can't access the app.", "Can I use my apple watch to top up?", "Is there an alternative to a physical card?", "I still do not see the cash deposit in my account from last week. Why?", "I transferred money but the recipient does not see the funds in their account?", "I'm due a refund and it is not on my statement.", "do i have to wait for a physical card before i get my pin", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "How do I get my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The payment for the card did not go through", "pos": "Why didn;t my payment work", "neg": ["The contactless payments are not working.", "How can I prove the source of my funds?", "How do I go about exchanging currencies with this app?", "How can I verify my identity?", "when will the balance on my account change form a transfer", "I want to know how to transfer money with my credit card", "What should I do if my phone is lost or stolen?", "How long do bank transfers usually take?", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "There is  a charge I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got my new card and tried using it and it was declined?", "pos": "I'm not sure why the card payment didn't work.", "neg": ["I found my card. How can I put it into my app?", "Can I unblock my PIN in the app?", "Show me where to order my card.", "What's the fee for exchange of foreign currencies?", "There are charges on my card that I haven't purchased.", "Am I able to track a card that has already been sent?", "Why is the cash transaction still showing as not completed?", "When traveling, is it possible for it to add money at specific time intervals?", "What ATM accepts Mastercard?", "Transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering why my card was declined", "pos": "Please explain why my payment was declined? I thought everything was good.", "neg": ["Help! I need to transfer something to China.", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "My new card has not been delivered to my home yet. What is going on?", "Why did I only receive this much currency?", "I purchased something abroad and the incorrect exchange rate was applied.", "How do i set up auto top-up?", "Will you guys do Visa or Mastercard?", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "In regards to top-ups, can I do them via Google Pay?", "Why was my top up cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my card payment not work?", "pos": "I'm not sure why the card payment didn't work.", "neg": ["When will the money from a transfer be made available on my account?", "My account shows that I made a cash withdrawal but I cannot remember doing so!", "Can you explain your exchange rates basis?", "Are there any fees associated with receiving money?", "Is the fee with my cash withdrawal a mistake?", "Where do I go to change my PIN?", "Is it possible to link a new card?", "Do you support countries other than mine?", "I tried to make a top-up and it was canceled, why is that?", "I thought transfers were free. Why was I charged to transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "pos": "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "neg": ["I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "What reasons would cause my card payment to be cancelled?", "I would like to change my personal details.", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "There is no way for me to prove my identity.", "Why did you charge me for taking out cash?", "My phone was stolen yesterday, can you help me with this?", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "I received a \"declined\" message when doing a transfer", "How long will it take to transfer something to China urgently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the reasons why a card payment would be declined?", "pos": "My card payment didn't go through.", "neg": ["Can I convert money into different currencies?", "Why is the cash not showing in my account for the check I deposited?", "Why hasn't my top-up finished pending yet?", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "Can I be charged for exchanging foreign currency?", "I would like help to revert a transaction I did this morning", "Is there an auto top up option?", "How can I get my card to work?", "I have a disposable card but it does not work?", "Why isn't my deposit showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment failed.", "pos": "Could you please tell me why my card payment didn't work?", "neg": ["I have a top-up that's still pending and wanted to know about it.", "I don't like the services, please close my account", "What, if any, is the limit  for auto top-up?", "My money transaction hasn't arrived.", "Why am I unable to withdrawal cash?", "There was an extra charge when I used my card", "Why was I blocked from withdrawing from the ATM?", "Why was there an extra charge with the withdrawal of my money?", "I want to reset my passcode, how can I do that?", "Is currency exchange possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can a payment be declined", "pos": "My card payment wasn't accepted.", "neg": ["Will you charge me more if I top up with an international card?", "I think there has been a mistake with my transfer", "Is it normal to see a fee for transferring money?", "How do I discontinue my account?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "I tried to get gas but my money was gone!", "I just checked and my payment was cancelled, why?", "From which age can my kids use your service?", "I attempted to get cash in the ATM but I was denied", "Please cancel my last transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "pos": "Why are all my card payments being declined?", "neg": ["How come my refund hasn't appeared on my statement?", "Can I get an item refunded?", "How do I replace a stolen card?", "Are purchases returnable for full refund?", "My order needs to be canceled.", "How can I open an account for my children?", "When I was transferring money I was charged extra why?", "I just got a new card how do I get it to start working?", "What is the fee if I use a European bank for a top up?", "Do you accept cheques for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I use this card all the time so why did it get declined at the store today?", "pos": "Why am I being declined?", "neg": ["how do I know where I can get money withdrawn?", "I would like to retract my purchase.", "I heard you have an auto-top up option, where do I find that?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "Are transfers not free? I didn't know I would be charged for transfers.", "What is the greatest number of times that I can top-up?", "Can I exchange currencies with the app?", "Is there any way to know how the transaction got on my account?", "I still haven't gotten my new card.  When will it get here?", "What do I have to do to cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my card declined?", "pos": "Is there an issue with my card payment as it has not gone through.", "neg": ["Do you have a problem with EUR exchanges?", "I can't find my phone and I'm worried someone is going to use it", "I was charged for the same thing twice", "Top up is not working even though I have my AMEX in apple pay.", "Is it possible to order a card?", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "Where do I find our how to get a physical card?", "Card activation steps", "What happens when my card expires?", "Why do I need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "pos": "How do I check to see why my card payment was declined?", "neg": ["How high is the exchange fee?", "Why are you asking so many questions about me?", "My balance was not updated with my checque or cash deposit.", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "How do I get a virtual card on my device?", "How many incorrect attempts cause card to be blocked?", "I believe that my card has been stolen!", "Can I transfer my paycheck to the account?", "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "Why do you need verification for my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "pos": "My card payment doesn't work.", "neg": ["can i go into my app to find my pin", "I paid with my card and ended up being charged a fee.", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "Why hasn't my cash been deposited yet?", "How can I top up my account with a cheque?", "How can I get funds into my account from my American Express?", "I need my virtual card", "can i get a card if i live in the US?", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "I want to start using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've tried using my card multiple times and it keeps getting declined.", "pos": "How do I check to see why my card payment was declined?", "neg": ["I might have been charged on my debit statement by fraud.", "It is listed in my app that I made a payment which I did not actually make", "The app doesn't think it's me.", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "Show me how can my friends top up my account.", "I need to know where my funds come from.", "Why am I not seeing the check I deposited this morning in my account?", "Are cards delivered to my location?", "Why do I have a transaction showing multiple times?", "Why won't the ATM let me withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a reason that my payment didnt go through", "pos": "Why was my payment declined? I keep trying my card but it's not working.", "neg": ["I am not able to see the card PIN anywhere?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I don't have my passcode to access the app.", "I just got refunded for my purchase over two weeks ago", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "Is it possible to top-up automatically?", "Which countries are you available in?", "when i travel can it top up automatically", "Will this card work all over the world?", "I've got to have one of those virtual cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment wasn't declined", "pos": "The store card reader would not accept my card.", "neg": ["Is there such thing as an auto top-up option?", "Help my prove my identity.", "Why is identity verification required?", "Is my card frozen?", "I want to cancel a transfer I just made.", "can i deposit a check here?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "Where can I get a physical card?", "Can I call to get my card activated?", "I didn't make a payment that shows in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being declined?", "pos": "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "neg": ["I lost my phone. Can I disable to app?", "I am trying to transfer money and something is going wrong.", "Please help me.  I don't know my code to get into the app.", "I no longer want to keep this account.", "How much can I withdrawal in one month without incurring fees?", "How do I track the card you sent to me?", "Why do my transfers keep failing?", "Where did this extra €1 fee on my statement come from?", "There is a missing transfer on my account", "What is the max top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card payment I attempted to make failed.", "pos": "My card payment has been declined", "neg": ["I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "Can I still use my account without verifying my identity?", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "What  is the verification process for a top up card?", "I see a direct debit transaction in the app that is not mine", "A refund for a recent return has not arrived on my card.", "How do I edit the personal details on my account?", "Is there any way to see my card in the app?", "My app shows a money withdrawal that I did not do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment has been declined several times.  Can you help me?", "pos": "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "neg": ["I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "Is there a fee for adding funds with a credit card?", "Are there steps I need to take before my card expires?", "Would I be able to get an account for my child?", "Can I edit my personal details?", "the product is not working, can I get a refund?", "google pay top up did not work", "What reasons would a topup fail?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "I need you to delete my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment is being declined and I've tried several times.", "pos": "My card payment has been declined", "neg": ["I was not able to use the ATM to get cash", "Can I have a supplementary card?", "Can I change my in at all ATM's?", "Make me understand why I am charged an extra fee when I use the ATM.", "Is it possible to link a new card?", "How old does my daughter need to be to have her own account?", "€1 was in my statement as an extra fee.", "Can I hold more than one currency?", "I am looking to change my adress.", "Where do I go to order my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "pos": "I had a card payment that was declined.  Why?", "neg": ["Someone mugged my and stole everything.  I can't use the app.  What should I do?", "Why was my transaction not approved?", "I've transferred money into my account but the balance is the same", "Why did I get charged one pound seemingly randomly?", "Please help, the atm swallowed my card, what do I do?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "What is the charge for sending out more cards?", "Is there a top-up limit?", "Card activation steps", "Why did my money disappear when I topped up??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment was declined", "pos": "I couldn't pay with my card", "neg": ["why hasn't a transaction to a friend cleared yet?", "Why did you charge a fee when I withdrew from an ATM?", "I got declined when attempting a transfer", "How long does it take for a transfer to show up in my account?", "I was not distributed all of cash that I requested", "Is there a charge for top-ups?", "Can you please explain why the exchange rate for the item I bought is wrong?", "Is my daughter eligible to open an account?", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "should i add money via bank transfer instead"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card payment was declined, do you know why?", "pos": "Why has my payment been declined? I paid by card.", "neg": ["I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "My card doesn't work when I use it.", "Where in the European Union can I get a card?", "I thought I knew my password but I guess I was wrong, what can I do now?", "How do I go about getting a virtual card?", "I need this item refunded", "How long does a check take to show up in the account balance?", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "I topped up but my money is not showing. Why is that?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was refused", "pos": "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "neg": ["I cannot seem to use my card.", "Is the exchange rate the same on weekends as the weekdays?", "What do you think of the exchange rate?", "I am just waiting for the transaction to be completed.", "I cannot try my PIN anymore.", "think someone is using my card with permission", "A transfer to my account was denied.", "What are my payment options for topping off my account?", "Is it free to transfer money or is there a fee?", "I can't seem to use my card. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "pos": "Is there an issue with my card payment as it has not gone through.", "neg": ["Why did I only get $20 when I asked for $100?", "Why did you charge me extra?", "The ATM didnt let me get cash", "The transfer that I was trying to complete was declined. What was the cause?", "My identity is unable to be verified.", "If I am not in the country and I need to change my PIN, how can this be done?", "Please show me how my friend can send me money.", "When is my balance going to update, I just transferred some money", "My exchange rate is wrong when I get cash.", "I would like to change my name after marriage."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have enough money in my account, so why is my card being declined?", "pos": "Tell me why my card payment was declined.", "neg": ["There are funds showing in my app that I did not receive.", "There was a direct debit I don't recognize.", "Was my transaction reverted with my card?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "Do you provide cards to people not in the UK?", "how to get new card?", "It's been a couple days how much longer do I have to wait for my transfer?", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?", "What should I do if someone else used my card?", "If I was travelling abroad, would I be able to hold currencies in euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why my payment was declined. I thought everything was ok.", "pos": "Why won't you accept my payment? I keep trying with this card and it's not working.", "neg": ["What can I do if my card still hasn't arrived after 2 weeks?", "Can I change from AUD to GBP?", "What's the process for topping up by card?", "Why hasn't my transaction arrived?", "Why did I get charged for a transfer?", "Can you help me with my card, I think it's broke.", "When will the money be made available in my account?", "My beneficiary is unable to transact", "is there a fee for swift transfer", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "pos": "Can you tell me why my card payment did not work?", "neg": ["I tried to withdraw cash and got declined, why is that?", "I have an unknown charge.", "As far as courtries go which ones are supported?", "Where do I have access to a virtual card?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Can you tell me why my transfer declined?", "Do you have a list of cards and currencies you support?", "Are purchases returnable for full refund?", "The exchange rate from my card payment isn't right.", "Why was my transfer request decline?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn;t my payment work", "pos": "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "neg": ["Help!  I fear that my card was stolen,", "Why use a disposable card?", "I have a pending money transfer", "I get a \"decline\" message when doing a transfer", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "With my credit card i would like to transfer money.", "When will I get a virtual card? I haven't gotten one yet", "Do you accept US credit cards?", "i used a check check yesterday to balance my account and it isn't showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "pos": "A shop I go to didn't let me pay.", "neg": ["Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "How old must I be to open an account?", "Can I use my virtual card to complete transactions for memberships?", "This is terrible, i want to delete my account", "Am I going to see a charge for a SEPA transfer?", "Is it possible to have a discount for exchanging currency frequently?", "I put some money in my account the other day but now its gone? Why is this?", "How long will my transaction take?", "My transfer says pending. What does that mean?", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is going on with it saying my card payment was declined?", "pos": "I tried to make a purchase in the store but my card was declined.", "neg": ["I want to activate the card.", "Will it cost extra to add money to an international card?", "Using Google Pay, can I top up?", "I would like to get some extra cards?", "When can I expect a transfer from Europe to go through?", "where to i get my funds from?", "I'd like to get another card", "Hoe do i use my credit card to transfer money?", "Why hasn't my transaction completed?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my payment been declined? I paid by card.", "pos": "I tried to pay with my card and it didn't work", "neg": ["There is a withdrawal on my account that I don't remember initiating.", "Do you know the rate of exchange?", "Your machine took my card. How do I get it back?", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "I need a new login code", "How do I make my card show up in the app?", "Show me how to look at the source of my current funds?", "How do I dispute a direct debit that I didn't do?", "Can I use this card at any ATM?", "The transfer finally worked, but how long does it stay pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have you declined my card payment?", "pos": "Could you please tell me why my card payment didn't work?", "neg": ["What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "I got charged two times for a transaction", "Why is the transaction not posting?", "Can apple pay handle top up exchanges?", "Do I need to do something to get a new card once it expires?", "Why did I get charged twice for the same thing", "Who can request disposable cards?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "My card payment had the wrong exchange rate", "I wasn't allowed to transfer to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would you decline my card?", "pos": "Why has my card been declined?  whats the deal?", "neg": ["I tried to use my debit card, but the payment did not work.", "I think I have an extra transfer charge.", "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "I don't have a password.", "The currency exchange for my purchase in foreign currency is incorrect.", "I made a mistake and performed a transaction on the wrong account!", "I'd like to open an account for my kids can I do that?", "When shipped to the US how long is delivery time?", "I haven't received my PIN yet. Do I need to get it from you?", "The cheque I sent a few days ago has not been deposited yet, what is the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "pos": "Can you tell me why my card keeps getting declined every time I try to use it?", "neg": ["I bought an item at the wrong exchange rate.", "Why am I being charged a fee on a card payment?", "Am I able to top up with Apple Pay?", "How do I to up by card?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "I tried transferring to an account but it won't let me.", "I made a transfer recently but it has not changed on my dashboard.", "I put some money in my account the other day but now its gone? Why is this?", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "pos": "The card payment I made didn't work.", "neg": ["I am inquiring about a $1 charge on my statement.", "Can I transfer my paycheck to the account?", "How long will delivery to the US take?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "I am still waiting on my card?", "My balance is not right. It has not been updated for the cash or cheque deposit.", "Please tell me how to get a card if I reside in the US.", "The app is showing a direct debit payment that I never made", "What should I do if my passcode won't work?", "What do I do about a debit on my account that I didn't make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has failed.", "pos": "Could you explain why my card payment did not work?", "neg": ["After transfering some money my balance hasn't changed.", "Am I going to see a charge for a SEPA transfer?", "What is not accepted in order for me to top up my account?", "There is a payment made with my card that I don't recognize at all.", "The card PIN is not visible anywhere?", "Why am I being charged for getting cash?", "Can I have money transferred into my account at different intervals along my trip?", "I see a direct debit that I didn't authorize", "Do you accept Mastercard?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "pos": "I tried to make a purchase in the store but my card was declined.", "neg": ["Can it add money automatically while travelling", "Help me!  When I was abroad, the exchange rate was wrong.", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Are all European currencies available for holding and exchange?", "How can I change currency type?", "how much does a card cost and why do you charge me", "I just had a wedding and I want to take my spouses name.", "Unable to complete transfer, states 'declined'", "Help!  There is a cash withdrawl on the account that I didn't make!", "I got less cash because of the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card payment I made didn't work.", "pos": "I was just needing to know why my card got declined", "neg": ["Do you have an age requirement when opening an account with your service?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "Why hasn't my son received the transfer I sent to him earlier?", "If my card was lost or stolen can I re-link it?", "i disagree with a charge", "Do you have a children account available?", "Salary in GBP has been received. Does it need to be configured into another place?", "Will I be able to top up by cheque?", "Is it possible to change my PIN?", "When my card expires soon, how fast is the replacement card sent and what are the costs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For some reason my card payment didn't work", "pos": "My credit card has been declined.", "neg": ["My statement has a charge that shouldn't have been made.", "I tried to get cash but it was declined!", "i withdrew cash and dont see it reflected on the balance", "When I bought something abroad, the exchange rate was wrong.", "I'm still waiting on my new card to be delivered!", "The cash abroad exchange rate is applied wrong.", "Is there any way to cancel my transfer", "Does it cost anything to transfer money for a top-up?", "Where are the ATMs that accept this card?", "Am I going to be charged for receiving  money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "pos": "It seems like my card payment didn't work.", "neg": ["What are the countries you support.", "Will my card be a MasterCard or a Visa?", "I did a transaction this morning and now I want to cancel it.", "I transferred money to my account but it is not showing.", "I would like to get some extra cards?", "I can't remember what my password is", "How much will I be charged for exchanging foreign currency", "My card doesn't work. I can't get cash out at an ATM", "Is my top up not working?", "Can I have a duplicate second card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card did not go through in a shop", "pos": "Why wasn't my card payment accepted?", "neg": ["I thought I would have received my new card at this point.", "How long will it take for my money to be deposited?", "Please send my refund now.", "After my checque or cash deposit, my balance didn't update.", "Your exchange rates are coming from where?", "I accidentally exceeded my PIN tries.  Please advise.", "I didn't make a payment that shows in my app.", "What transfer methods do you accept?", "I suspect someone used my card.", "How can I receive my salary with a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "pos": "I've tried many times to make a payment, but it's not going through.  What's wrong?", "neg": ["I deposited money in the form of a cheque, but my balance has not increased.", "How old do you need to be to use the banks services?", "I have a new card and need to activate it", "I urgently need to transfer something from China. How long can I expect it to take?", "Where can I locate my PIN at?", "Why isn't my id verifying?", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "I have forgotten my passcode", "How long will a transaction to a friend take?", "I want to top up from my Apple Watch, can I?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "pos": "My card payment won't work.", "neg": ["What is the top-up limit?", "I want to reverse a transaction I did this morning", "Where do I find the auto top- up?", "Can I transfer my salary if its in GBP?", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "Who can I speak with regarding a lost card?", "I was charged multiple times for one transaction.", "where can I see who sent me funds", "I just got married and I need to change my name", "What is the cost for physical cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know the reason why my card payment was declined?", "pos": "My card would not work at a shop.", "neg": ["how do i get a new card", "How do I report fraud on my card?", "I have forgotten my passcode", "It looks like my card payment was sent back.", "What do I do if my card gets broken?", "How do I edit my personal details?", "How does a disposable virtual card work?", "Reverted top up", "When exchanging currencies, is there an extra fee?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I know there's money in my account, why did my account decline me?", "pos": "I was so embarrassed. Why didn't my payment clear?", "neg": ["It seems that the rate I got is incorrect.", "What do I need to do to get my new card which I have requested 2 weeks ago?", "I need to deposit my virtual card, how do i do that.", "please cancel the transaction", "what countries can i use my card in", "I need my card topped up,", "Why do my transfers keep failing?", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "Why are my transfers and purchases keep getting declined?", "My transfer failed, why did that happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was so embarrassed. Why didn't my payment clear?", "pos": "I was just needing to know why my card got declined", "neg": ["I did a cash deposit to my account but my balance is still the same. What happened?", "Can I transfer money using the SWIFT service?", "The exchange rate is incorrect for my cash withdrawal transaction.", "Why won't my virtual card work?", "Why do I need to verify the top-up?", "I did not get the right amount of cash from the ATM.", "How much is a physical card?", "Whats wrong with my currency exchange?", "The fee charged when I changed rubles into British pounds was too much.", "I need to get my card quickly"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment didn't work", "pos": "Can you tell me why my card keeps getting declined every time I try to use it?", "neg": ["Can i use this card at any store?", "Can we skip verifying?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "What currencies can I hold?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "What do I do if the ATM took my card?", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "If my account is low in funds, can I set an auto top-up?", "Am I able to return an item for a refund?", "Are there fees for receiving a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "pos": "For some reason my card payment hasn't worked. what can I do to look into that?", "neg": ["What type of card can I use to top up?", "How do I get my card?", "I transferred money from one account to another account and I charged a fee for it. Why is that?", "How do I link an existing card?", "top up for my american express card is not working", "So, my transfer is showing as pending, when will it actually go through?", "I have questions about how to transfer money to my account.", "How do I dispute a debit that I didn't make?", "Why was an extra charge added when I used my card?", "Why is my payment still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't you accept my payment? I keep trying with this card and it's not working.", "pos": "My payment for my card is not working", "neg": ["Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "My transfer did not work, what was the reason?", "I can't remember my app code, can you reset it?", "Can you tell me the countries you provide support for.", "Does this app exchange currencies?", "I need to track the card sent to me.", "If I make a mistake can I cancel the transaction?", "I would like to get both a Visa and MasterCard?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "You sent me a card and now I want to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card payment is declined.  Please inform me why.", "pos": "I tried to pay with my card and it didn't work", "neg": ["Can you tell me where my readily available cash has come from?", "What do I need to do for a refund?", "When will the money reach my  account?", "Why does my statement show an extra fee?", "If I exchange foreign currency, are there any other charges?", "Is it possible for me to top up with Google Pay?", "Where do my fund come from?", "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "Why would the ATM machine fail to give me the cash withdrawal I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my card payment work?", "pos": "Why has my card declined", "neg": ["I want to reset my passcode, how can I do that?", "My card was declined but it shows as multiple charges?", "There is a direct debit that I didn't set up, what should I do?", "Currently I can't get my card to work.", "I didn't make these transactions. Is someone else using my card?", "There's been a transaction to the wrong account.", "My new card needs activating.", "I answered so many questions about my identity. Why do you need this info?", "What are the restrictions on the virtual cards?", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment wasn't accepted.", "pos": "I tried to pay with my card and it didn't work", "neg": ["phone is gone, dont want others to access account information", "My transfer didn't work! Help!", "I have a duplicate payment on my account", "Why did the cash deposit not show up in my account?", "How many times can I auto top-up?", "Tell me what ATMs use this card.", "Can I use google play as my primary app to Top up?", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "When will my top-up go through?", "If there isn't much money left over, will it top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a decline on my card. Why?", "pos": "my payment was rejected, do you know why?", "neg": ["Is the PIN separately delivered?", "My top up did not go through yet.", "I have a payment in my statement that is off", "what currencies can I receive my salary in with this?", "Why hasn't my top-up gone through?", "Why do I have to give you my drivers license", "Where do I find the auto top- up?", "I forgot my PIN number.", "Are there limits on the virtual cards?", "Why was my virtual card rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not use my card in a store.", "pos": "Why wasn't my card payment accepted?", "neg": ["What do I need for the identity verification?", "I can't find my code", "Can I give a second card for this account to my daughter?", "How do I turn on my new card?", "My card shows a cash withdrawal I don't recognize.", "I was declined when I tried to take out cash!", "Fix my top up", "How do I get my cash withdrawal to show?", "Do you have any top-up limits?", "How do I get money from friends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "pos": "I'm sure I have enough money so why didn't the store accept my card?", "neg": ["Why am I being a charged for using my card?", "How long will it take for my payment to go through?", "I see a direct debit transaction in my app that I didn't make.", "How much are the fees for adding funds using an international card?", "I am dissatisfied, I would like to close my account.", "How come the ATM won't give me my money?", "Can I use this card at any ATM?", "Where is the transfer that I did?", "I'm not verifying my identity.", "I was charged the wing amount for an item."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For some reason my card payment hasn't worked. what can I do to look into that?", "pos": "My card failed to work when I was shopping in a store", "neg": ["Why do you need to verify my identity?", "Why do I see an extra fee on my statement?", "I can't find the PIN.", "How do I report a cash withdrawal that wasn't me?", "Will I get charged on a foreign currencies exchange?", "I just moved. How do I give you my new address?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "Do you provide currency exchange to Euros?", "Someone must have found my card details as I don't recognize these transactions.", "What's the process of changing from GBP to AUD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "pos": "My card was rejected", "neg": ["Are cards from the US accepted?", "What may be the reason that my transfer did not go through?", "I want to top up by using a credit card, which ones do you support?", "there is a charge i dont recognize", "can i get a virtual card", "I would like to activate my card.", "how long does it take to reflect in my balance a top up", "Can you tell me if I can track the card you sent me?", "My cash withdrawal shows pending, why?", "Is verifying my identify important?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was not accepted in a shop", "pos": "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "neg": ["i am under 18 and i am trying to verify my id. why wont it work?", "There was an extra charge when I used my card", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "Is it possible to change my PIN?", "This stupid system is not letting me prove my identity.", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Would it be possible to activate my card?", "Can you tell me if there are limits to disposable virtual cards?", "Tell me about the card PIN?", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure why the card payment didn't work.", "pos": "Why was my new card declined?", "neg": ["I want a refund on a direct debit.", "Is my card valid everywhere?", "Can you check the exchange rate on a cash transaction I did overseas", "i received my American Express in Apple pay, is there a reason why top up is not working?", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "Why was my transaction declined?", "Why do we need to verify a top-up card?", "Is there anywhere  In the  Eu  this card can not be delivered in", "What is the process to link the new card?", "I am not able to make a purchase because there is an issue with my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain the payment that was declined!", "pos": "My card failed to work when I was shopping in a store", "neg": ["What is the first step I need to make for being able to access my account?", "Can you tell me my code to get into the app?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "What limits are the to top-ups?", "How does a bank transfer for topping my account work?", "I would like to know why so much identity information is required?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Is it possible for me to set up separate accounts for my kids?", "The date my card expires is coming up", "I need to know the if there is a limit on the amount for auto top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "pos": "My card did not work at store.", "neg": ["I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "How can I change my information?", "Why is there some cash that I did not deposit in my account?", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "Can I change my PIN in Austria?", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "Is my card activated?", "Do I need to do anything? My phone was stolen yesterday.", "I was spending cash with my card and got a fee.", "Why did I get charged a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "pos": "My payment for my card is not working", "neg": ["How can I change the currency I'm exchanging from AUD to GBP?", "Why did my top-up fail?", "Is there a limit to using a disposable virtual card?", "Why is this not letting me exchange crypto? I need help making this transaction go through.", "My card has been pending for a while, what should I do?", "Is there a Mastercard ATM nearby?", "My salary comes in GBP can I change my options somewhere?", "There is an extra 1£ charge on my app. Why did you charge me extra?", "Which ATMs take the card?", "My app is showing a cash balance that I did not receive."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "pos": "my card payment has been declined, do you know why?", "neg": ["I deposited some money, but the balance has not changed.", "I think there has been a mistake on my exchange rate for this purchase.", "I was declined when I tried to withdraw cash!", "I just saw a fee on my account. When do these get charged?", "I can't see a top-up top-up verification code.", "Why am I unable to withdrawal cash?", "How can I receive my salary in another currency?", "why was i chargged", "Why did my payment go back to my account when I bought something?", "How do I get my card out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card has been declined.", "pos": "Can you tell me why my card payment did not work?", "neg": ["what amount of time does it take for a transfer to reflect and be available", "Can I order a second card?", "Can you tell me how many currencies I can hold?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "My currency rate is inaccurate.", "Will it cost extra to add money to an international card?", "Who can purchase a disposable virtual card?", "How do I change my account details?", "Why did I get charged extra?", "I need a single use card for shopping online"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't pay with my card", "pos": "I was just needing to know why my card got declined", "neg": ["Why isn't my id verifying?", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "I transferred some funds but I don't see it", "Are there going to be fees from adding money with an international card?", "There is a direct debit patentp that I haven't authorized.", "Can you tell me how to tell where my funds come from?", "Can I change my PIN abroad?", "Do you accept cheques for top ups?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "Can I use my account without verifying identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?", "pos": "My card payment has been declined", "neg": ["I'm still waiting on my new card to be delivered!", "Help me please, I need to top up cash.", "How can I fix my card if the contactless function didn't work this morning?", "What is the charge for exchanging currencies?", "There is money missing from my account.", "How can I close my account?", "Is it possible to get a physical card?", "Do I have to pay for a second card?", "How do you exchange currencies", "When will the money show in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card failed to work when I was shopping in a store", "pos": "Why has my card declined", "neg": ["how much is it to exchange currency", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "What are the reasons a beneficiary would be denied?", "Why was I unable to complete my transfer?", "My top up isnt working", "When will I receive the cash payment from the check I deposited?", "My phone was stolen, what can I do?", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "There is money missing from my account.", "oh my god I lost my card! what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my card payment did not work?", "pos": "My card did not work at store.", "neg": ["I think there is a mistake.  I am being charged twice.", "How do I replace my card before it expires?", "What do I do to unblock my PIN?", "Is there a way for me to check my balance?", "Can I top up with Google Pay?", "I need my card immediately.", "Can I add to my account using a cheque?", "I can't find my card! Can you help?", "The ATM didn't give me the amount I asked for", "How long does it take for pending to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was rejected", "pos": "Why was my payment declined? I keep trying my card but it's not working.", "neg": ["Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "I didn't do a payment and I have it now.", "I have a new card. How do i top it up?", "How can I transfer some money into a foreign account?", "Does the fee for exchange change?", "Can you explain the transfer fee that I was charged?", "I thought I was going to receive more currency?", "why can't my beneficiary make transactions?", "Where can I use this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I use my card, it says decline?", "pos": "The store card reader would not accept my card.", "neg": ["Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "When will I have access to my pin number?", "I just got refunded for my purchase over two weeks ago", "What are the requirements to open an account for a minor?", "Help me terminate and close my account.", "Can I use American express with apple pay? Why does it make my top up not work?", "I made a bank transfer but it doesn't seem to have gone through?", "Any place that takes Mastercard would be fine.", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment was not successful.", "pos": "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "neg": ["Why would the app revert my payment?", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "Do you support top ups?", "I need help fixing my contactless. It's not working anywhere I go today.", "Why is the cash not showing in my account for the check I deposited?", "My phone is missing or stolen.", "I noticed the exchange rate for cash withdrawal isn't right.", "How do I set up an account for my children?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "My statement shows charges for things I never purchased. Were my account details stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "pos": "Why wasn't my card payment accepted?", "neg": ["What are the reasons to be charged a fee on card payments?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "I cant prove who I am", "How do I close my account, since I'm dissatisfied?", "What are age requirements for opening an account?", "How can I access my account when I have lost my phone?", "My card payment was reverted, why?", "Do you have any top-up limits?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has been declined", "pos": "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "neg": ["Please tell me, do you use Visa or Mastercard?", "Do I have to verify the top-up?", "How can I check on the delivery status of my card?", "What do I do to verify a top-up?", "Mastercard is preferred to me.", "What is an exchange rate?", "Whats the transfer process", "Please help me.  My disposable virtual card won't work right.", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a purchase in the store but my card was declined.", "pos": "Why wasn't my card payment accepted?", "neg": ["my phone was taken yesterday, what should I do about my account?", "I think there's a purchase at a store that I didn't go to.", "Is it possible to have more than one disposable card?", "What is the fee for accepting money from a foreign country?", "Is there a function where I can top-up automatically?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Do I need to verify the top-up?", "I just transferred some money. Why was I charged a fee?", "I lost my phone. What do I need to do?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a card payment that was declined.  Why?", "pos": "Why wasn't my card payment accepted?", "neg": ["I should only have one charge, but it shows two.", "The app doesn't think that I am myself", "I'm dissatisfied with the service and would like to terminate the account.", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "How can I move money from my account at a different bank to the account I have at this bank.", "For what reason can I not transfer money to a beneficiary?", "I must change my PIN as soon as possible.", "app malfunctioning, does not know its me", "I have a second credit card from the US. Will you take it?", "Can I change my PIN without going to a bank branch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep trying to make a payment, but it doesn't work.", "pos": "Do you know why my card payment has been declined?", "neg": ["How do I switch to a different currency?", "Will I receive all the money sent to my account by SEPA transfer?", "Can you let me know why my cash withdrawal is still pending?", "Do you work in Greece?", "explain the interbank exchange rate", "Are there going to be fees from adding money with an international card?", "I need to refund my item, can you please help?", "is there a way i can see source of money?", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "Why was an extra charge added when I used my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an issue with my card payment as it has not gone through.", "pos": "Why would a card payment be declined?", "neg": ["would I need to pay extra for exchanging currencies?", "What is the cost for currency exchanges?", "How long does it take for the transfer to go through?", "Why does a cash withdrawal show as pending?", "My card wont work at an ATM", "How can I lookup the source for my available money?", "i havent got my card", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "What is the length of a transaction completion?", "I would like my card activated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my card declined", "pos": "Why was the payment on my card declined?", "neg": ["Can I change my PIN at my local bank?", "I noticed an extra pound charge?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "How come my card payment is still pending?", "How old do you have to be to open an account?", "Is it possible to top up using a cheque?", "What should I do?  My card has been stolen!", "Where can the cards be delivered?", "When can I expect a transfer from Europe to go through?", "Do you know how to change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my card payment get declined?", "pos": "Please explain why my payment was declined? I thought everything was good.", "neg": ["I cannot view the refunded amount in my account.", "I was charged an extra pound.", "How do I delete my account? I am dissatisfied with the service.", "Explain to me how to verify the top-up card.", "I think there is a mistake.  I am being charged twice.", "My balance is not what I thought it was following an ATM withdrawal", "Something's wrong my card won't work.", "My card is stuck inside the ATM, what am I supposed to do?", "Where can I located the auto-top up option?", "I made a payment but it was returned."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wasn't my card payment accepted?", "pos": "Everything seems fine with my account, so why did it decline my payment?", "neg": ["I have to verify my source of funds.", "How come my cash withdrawal came with an unnecessary fee?!", "The exchange rate for me was wrong when I was abroad.", "I want to do a cash deposit to top up. How do I do this?", "I tried my PIN too many times", "Where did the  €1 fee in my statement come from", "My ATM withdrawal is taking forever", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "There is a strange payment on my card and I don't know what to do.", "If I top up using a European card is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was the payment on my card declined?", "pos": "my payment was rejected, do you know why?", "neg": ["Can you send me the actual card?", "How do I add cash to my account?", "I would like to verify my source of funds.", "Card activation steps", "What happens when my card expires?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "How long do transfers take to show up in my account?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "I was blocked by using the wrong pin too many times, can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card would not work at a shop.", "pos": "It seems like my card payment didn't work.", "neg": ["What do you use to figure out the exchange rate for the card?", "I want to get a refund.", "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "Do you accept any card and currency?", "Delete my account now please.", "How long does it take for money to reach my account?", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "I am unable to use my top-up on the app. Could you explain this to me?", "i live in portugal. do you operate here?", "How much do I have to pay to accept an international transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment has been declined!! What's going on, I thought everything was alright and working well?", "pos": "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "neg": ["I cannot get my virtual card to function.", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Do I have to go somewhere to activate my card?", "I can't find how to top up my account with a check.  Where is that?", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "I did not receive the correct amount of cash.", "Where do I go to activate my card?", "How much does top up fees cost?", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You have declined my  payment.", "pos": "Card payment didn't go through.", "neg": ["My transaction from earlier needs to be reversed.", "Why is there an extra fee charged?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "Can Google Pay be used for top up, please help?", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "I need a number of disposable cards everyday.", "Which one are you?  Visa or Mastercard?", "I would like to know which fiat currencies are recognized by your organization.", "Physical cards are what I need more of", "I found my card. How can I put it into my app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "pos": "How do I check to see why my card payment was declined?", "neg": ["How long will it take to verify my account?", "How long are deliveries to the US?", "I want to top up my account. What payment methods are supported?", "I would like to change my adress", "Bank transfer to account did not show up, please help?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "I got a strange fee when I used the ATM.", "They said I would get a refund but I don't see it on my statement.", "I needed cash from the ATM but I couldn't get it.", "Do you accept all cards and currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I check to see why my card payment was declined?", "pos": "my payment was rejected", "neg": ["Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "I want to op up my account by using bank transfer. How do I go about it?", "Where can I locate my card PIN?", "How do I know where my money comes from?", "My PIN was blocked.", "Why has my withdrawal not posted?", "My product was faulty.", "Is it possible to get a real card?", "I am using the app, and I see cash withdrawals that I did not authorize.", "how long does a US transfer take"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you explain why my card payment did not work?", "pos": "Why would a card payment be declined?", "neg": ["I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "I'm dissatisfied with the service and would like to terminate the account.", "my phone was lost", "I need to check status as my friend hasn't got money I sent.", "My ATM withdrawal was declined.", "Some cash shows up on my app.", "How do I use the app to exchange currencies?", "I see a $1 charge in a transaction.", "My transfer failed when I tried.", "I want to reverse a transaction I did this morning"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A shop I go to didn't let me pay.", "pos": "I've tried many times to make a payment, but it's not going through.  What's wrong?", "neg": ["Why is there an extra fee on my statement?", "How can I make my card ready to use?", "I would like to have a physical card to carry around and use. How can I get one?", "Can I use top-up with Apple pay?", "What do you do with all the identity information you're collecting from me?", "Where do I find my card PIN?", "How do I request a disposable virtual card?", "How can you transfer my salary to my correct currency?", "How do I verify my ID?", "Why am I being charged extra when I withdrew money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a problem with my card payment, can you help?", "pos": "my card payment has been declined, do you know why?", "neg": ["How do I go about transferring money into my bank account?", "How do I use the app to exchange currencies?", "I did a transfer.  What is the extra fee?", "How do I activate auto top-up when traveling?", "Can I auto top up multiple times?", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "Are refunds allowed for certain items.", "Can I choose when my card is delivered?", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "what is the cost for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please tell me why my card payment didn't work?", "pos": "my payment was rejected, do you know why?", "neg": ["What are you exchange rates?", "I just checked and my payment was cancelled, why?", "What to do if my physical card is not working?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "I was charged an incorrect exchange rate for a withdrawal.", "What happens if I deposit a cheque accidentally?", "How do I get a virtual card on my device?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has been declined, why?", "pos": "My card payment won't work.", "neg": ["I can't use my card because it is not working.", "My top up did not complete.", "Balance is not up to date.", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.", "I do not recongize a payment in my account.", "How do I find out where my funds came from?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "Is there a cash withdrawal fee? Because I just got charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "pos": "My card wasn't working in a shop", "neg": ["I used my card top-up but all of the money is missing.", "I'm not able to withdraw money from the ATM but I'm not sure why.", "How many times can I make a top-up?", "Do I get to have one of those virtual cards I've heard about?", "Questionable transactions on my account.", "My payment has not been accepted.", "I tried transferring money to a beneficiary, however, I was unsuccessful.", "I see an unfamiliar payment on my statement.", "The app reverted my top up", "beneficiary transfer problems?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my payment was rejected", "pos": "Do you know why my card payment has been declined?", "neg": ["the transfer went through but now it has been pending for quite a while. i need this to go through already", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "Which countries are supported", "How do i change my identity?", "Which cards and currencies are supported?", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "Where can I locate my PIN at?", "Can you explain why my payment is still pending?", "Where is the top-up verification code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems like my card payment didn't work.", "pos": "My card wasn't working in a shop", "neg": ["Do you accept cheques for top-up?", "can the delivery be specific to my needs?", "Help me.  My phone has been lost or stolen!", "How can I activate the new card i got?", "Can I top up using my cheque?", "Will I get charged on a foreign currencies exchange?", "Why was I charged for payments? You didn't warn me about additional fees.", "google pay top up did not work", "Why do you need to verify my identity?", "No option to top up with a cheque ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why couldn't I use my card at a store?", "pos": "My card wasn't working in a shop", "neg": ["How does someone else top up my account", "Are there any places that I can't use the disposable cards at?", "How do I add a card on to the app?", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "Is there an age limit to when my child can use these services?", "Verify my source of funds?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "What can I do if I lost my card?", "I'd like to open an account for my children. How can I do that?", "Which card would I get, Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card wasn't working in a shop", "pos": "my card payment has been declined, do you know why?", "neg": ["What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "Can you please reactivate my card?", "Currently my card is broken.", "A card has been sent to me, how do I track it?", "I don't have the means to prove my identity.", "What are the disposable cards for?", "What kind of ATMs would this card be accepted at?", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "I got a new card and can't find where to link it.", "Is this app capable of exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment for my card is not working", "pos": "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "neg": ["Tell me what ATMs use this card.", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "I live in the EU.  Can I order one of your cards?", "Why do I see a random withdrawal in my app?", "What does it mean if it says that my payment is pending?", "I tried activating my plug-in and it didn't piece of work", "Which merchants accept this card?", "I'm still waiting for my card that was issued a week ago. What should I do?", "Why have I been charged an extra pound?", "I goofed up and used the wrong account.  Please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card did not work at store.", "pos": "my payment was rejected, do you know why?", "neg": ["Can my friends top up my account?", "Why was I unable to finish this transfer?", "How do I re-order a damaged card?", "How long will my payment be pending?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "When will a cash withdrawal show up?", "Can I use a credit card from the US to top up?", "I sent money to someone but they haven't gotten it, what's going on?", "I need my refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure why my card didn't work", "pos": "I tried to pay with my card and it didn't work", "neg": ["I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I would like to have assistance with activating my card.", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "When will the money reach my  account?", "No Visa please. I want to continue with Mastercard.", "Card activation steps", "Why is there a $1 charge on my statement?", "Can I get a card even though I live in the US", "My identity isn't being accepted, what should I do?", "I think the exchange rate is wrong for my ATM withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain why my payment was declined? I thought everything was good.", "pos": "Everything seems fine with my account, so why did it decline my payment?", "neg": ["I need to withdraw money. Where can I do that?", "How can I order my card?", "I managed to drunken block my card :(( Help!", "Are there any restrictions for the disposable cards that I need to be aware of?", "What was the extra charge for using my card?", "Does the fee for exchange change?", "How do I change my name?", "What source do my fund come from?", "The refund isn't appearing in my account", "Do you deliver the PIN separately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment didn't go through.", "pos": "If my card payment isn't working what do I do?", "neg": ["How many transactions can be made with a disposable card?", "I cannot activate my card.", "How would my friend be able to send me money?", "What if I type in the wrong PIN too many times?", "Explain why I can't do a transfer to an account.", "My card has not been delivered yet and its been a week since I ordered it, please help", "Can you please explain the topping up transfer process?", "What is the exchange fee that is charged?", "Where can I modify my details?", "I paid with card and I was charged a fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment won't work.", "pos": "Why would a card payment be declined?", "neg": ["I do not know what this cash withdrawal is", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "Why is there a direct debit set up in my name?", "how come i was declined", "Why is  my balance not updated?", "Can my teenager have an account?", "Can I exchange USD for GBP in your app?", "Why hasn't my transaction arrived to my friend yet?", "I sent some money and the account hasn't recived the transfer I made.", "No refund showing in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my card payment has been declined, do you know why?", "pos": "My card payment doesn't work.", "neg": ["Can I use a cheque to top up my account", "IS there a fee to exchange currency?", "My PIN has been blocked.", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "Do you charge for sending more cards?", "I would like to know if I can top up with Google Pay.", "what is this fee for transfering", "virtual card won't work for me", "Why does my statement show an extra fee?", "I'm still awaiting for the completion of the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my card declined in a shop?", "pos": "Why has my card been declined?  whats the deal?", "neg": ["Please help me.  My card is missing.", "My card payment reverted back, I think.", "I made a deposit in the ATM and it has not cleared", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "Can I choose my card scheme?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "Why was I charged for cash withdrawal?", "I was getting some cash out of the ATM but it cancelled on me without warning.", "What should I do since my card is trapped in the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to pay with my card and it didn't work", "pos": "Why has my card been declined?  whats the deal?", "neg": ["My wallet isn't showing my top-up, did I do something wrong?", "Why did I get charged extra?", "Help me order a new card that's going to be expired soon.", "Which countries do you support?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "How do I take a block off my card?", "Can I get a card in the EU?", "My transfer failed", "What businesses accept my card?", "Help me cancel a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "pos": "my payment was rejected, do you know why?", "neg": ["I need to transfer something ASAP from China, how long will it take to post to my account?", "How do I take a block off my card?", "Could I get a MasterCard and Visa from you?", "My American express works with my apple pay, why is top up not working?", "How do i go about linking a new card?", "I used my card to top up but it's saying it is still pending. What does this mean?", "I topped off my card is that something you will charge me for?", "My card is about to expire. What do I need to do to keep using my card?", "Where do you export the cards to?", "Can you tell me what are disposable cards for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my card was refused, why?", "pos": "Card payment didn't go through.", "neg": ["If I want to get an account for my daughter, can I do that?", "May I get my salary paid out in a different currency?", "I didn't set up a direct debit payment on my account.", "I was wondering, Can I get my pay in another currency?", "Is there any type of fee for currency exchange?", "Is there a fee for a SEPA transfer", "Can I directly deposit my salary to this account?", "I didn't get my card back from the ATM.", "I made a transfer and was charged an extra fee!", "Why have my top ups been canceled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I tried to pay in a store my card din't work", "pos": "Why has my card been declined?  whats the deal?", "neg": ["I have my card now how do I activate it?", "need to verify source of funds", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "Why am I missing my refund", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "I've been waiting a while for my card, is there a way to know when it will arrive?", "I require verification of my source of funds.", "Why is there a 1 euro fee on my statement?", "Just received my replacement card, what steps do i need to take to activate it?", "I'm waiting for my transaction to complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Everything seems fine with my account, so why did it decline my payment?", "pos": "I'm sure I have enough money so why didn't the store accept my card?", "neg": ["I would like a  physical card sent to me.", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "Can I transfer money to my card via bank-transfer?", "My cash withdrawal was short.", "Is there an automatic top up feature?", "Why can't I buy cryptocurrency on the app?", "My phone is missing or stolen.", "I am having problems with my contactless.", "Guide me on how to unblock my PIN", "Exchange fee help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my new card declined?", "pos": "Card payment didn't go through.", "neg": ["How can I stop someone from using my card after I lost it yesterday.", "Can this convert money?", "Can my account have different types of currency in it.", "I lost my card and need a new one, will it cost me?", "Do you supply both Visa and Mastercard?", "I can't get the card itself to work.", "Why is the exchange rate different than expected on my transaction?", "i made a payment with my card and was charged a fee, why would you do that", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "The balance does not appear to have updated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my card been declined?  whats the deal?", "pos": "I was just needing to know why my card got declined", "neg": ["How do I troubleshoot my contactless?", "WHAT IS THE REASON FOR THAT", "Did I not get my refund? I don't see it.", "My card isn't letting me purchase something and I wanted to know why.", "I want to know the source of my funds.", "Can you tell me why my transfer declined?", "If I need an additional card, is there a fee for that?", "Is it possible to get both Mastercard and Visa card from you?", "The cash I deposited using the ATM is still pending", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a card payment be declined?", "pos": "My card payment doesn't work.", "neg": ["Are their fee's for top ups?", "I made a payment and it is showing up twice", "What can I and can't do with the disposable cards?", "I heard you have virtual cards. How do I get one?", "How can I deposit money to my account?", "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "What is this extra fee?", "How do I get Top Up to work in Apple Pay?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "What is the maximum transactions I can use on a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my card payment was declined.", "pos": "Do you know why my card payment has been declined?", "neg": ["The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Why is there an additional fee showing on the statement I received?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "What currencies can I exchange?", "What ATMs accept my card?", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "Can I get information on the identity checks?", "Why were there additional charges when I transferred funds?", "Where in the app do I go to make my new card show up?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Reason for my card to decline", "pos": "If my card payment isn't working what do I do?", "neg": ["What reasons could cause my top up to be reverted", "I can't figure out how to change GBP to AUD, what do I do?", "How do i set up auto top-up?", "I can't use my card because it is not working.", "What is my password?", "I made a purchase this morning, and it is showing as pending.", "Could my daughter open an account?", "I was charged an extra pound for no reason. Why is that?", "Why hasn't payment gone through yet?", "I was not distributed all of cash that I requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm sure I have enough money so why didn't the store accept my card?", "pos": "I was just needing to know why my card got declined", "neg": ["How do I get this damn virtual card to work?", "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "Where can virtual cards be ordered?", "Why is there extra cash in my account?", "How many disposable  cards are available per account?", "I just checked my account on the App and there is a payment on there that I did not make.", "The app is not able to realize that it is me.", "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "What exactly is the exchange fee?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my card payment isn't working what do I do?", "pos": "I made a card payment but it didn't work. Why not?", "neg": ["I was unable to transfer money to a beneficiary.", "I used my pin too many times.", "My top-up funds aren't available yet.", "My card is missing.", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "How can I solve my issue with holding multiple currencies?", "Do you charge anything for topping up?", "My top up was denied", "How long does it take for a purchase to go from pending to authorised?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a card payment but it didn't work. Why not?", "pos": "My card payment doesn't work.", "neg": ["Is there anyway to bypass identity verification?", "how much will I be charged for making a transfer?", "In which stores can I shop with this card?", "What will happen after my card expires?", "When do i get charged a fee for using the card?", "Why do you need to perform identity verification?", "Was there a problem with topping up?", "What do I do if my phone was stolen?", "What do I do if I completed a money transfer but the recipient hasn't received it?", "There's a duplicate charge on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my payment declined? I keep trying my card but it's not working.", "pos": "Do you know why my card payment has been declined?", "neg": ["How long does it take for a transfer to post", "What currencies does google pay top up accept?", "My payment has been cancelled", "How much does it cost to top up a US-issued card?", "What are the countries that you operate in?", "When will my new card be delivered?", "Can I use my bank account to send me more money?", "Please help revert my transaction from this morning.", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "My payment's stuck on pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my payment was rejected, do you know why?", "pos": "The store card reader would not accept my card.", "neg": ["I am angry that I got charged for using my card.", "Where can I locate my card PIN?", "Is there a reason my cash withdrawal was declined?", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "how do i cancel my account", "I deposited money in the form of a cheque, but my balance has not increased.", "My payment has not been accepted.", "My card got blocked, how do I reset?", "I have an outgoing transfer", "I have a pending money transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know why my card payment has been declined?", "pos": "The store card reader would not accept my card.", "neg": ["Why did you revert my top up?", "Why do the top-ups need to be verified?", "Why would my top up be reverted?", "How are foreign exchange rates determined?", "How long does it take for a cheque to post to your account?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "Can you give me a virtual card?", "Does it cost much or take long to get a new card? Mine is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my card keeps getting declined every time I try to use it?", "pos": "The store card reader would not accept my card.", "neg": ["In what increments can I top-up my card?", "Do I get a discount if I exchange currencies a lot?", "Tell me why my topup wouldn't go through?", "You advertise no fee when paying with a card then my statement shows a fee.", "I made a transaction at an atm and was charged extra for it.", "My money transfer has not happened yet", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "Why can't I transfer to an account?", "can i go into my app to find my pin", "Where do I go to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are all my card payments being declined?", "pos": "My card payment doesn't work.", "neg": ["Why hasn't the transaction I did to my friend arrive yet?", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "I forgot my pin and am blocked now. Can I reset it somewhere?", "Some cash I didn't get shows in my app", "Can I change my PIN if I want to?", "Can I transfer money using the SWIFT service?", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "Can I mail in a check to top up?", "my money, where is it coming from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was just needing to know why my card got declined", "pos": "Card payment didn't go through.", "neg": ["Can you explain more about why should I verify my identity?", "How come I did not get a virtual card yet?", "The exchange rate for my electronic payment is incorrect.", "where do I go to top up with cash?", "Can I track when my card will be delivered?", "Why was I unable to complete my transfer?", "Why does my transfer still say it is pending?", "How long will I have to wait for my money to be in my account?", "I did not get the right exchange rate while getting my cash out.", "Am I able to stop a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've tried many times to make a payment, but it's not going through.  What's wrong?", "pos": "The store card reader would not accept my card.", "neg": ["There is a mysterious debit transaction on my statement", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "I do not understand what this particular direct debit is ?", "Where can I update my pin number?", "Where can I see where funds came from?", "How can I change my information?", "Why do you have an identity check?", "How can I reset my PIN?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "I can't figure out how to unblock my pin number. Can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card payment didn't go through.", "pos": "The store card reader would not accept my card.", "neg": ["How do I get a new expiration date?", "How can my friend send money to me?", "How can I change my address?", "Why hasn't my withdrawal shown on my statement?", "Where can I modify my information?", "A direct debit payment that I didn't authorise shows up in my app.", "I need to change a transfer.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "Can I use a disposable virtual card for any purchase?", "I had a payment reverted and would like to figure out why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment doesn't work.", "pos": "The store card reader would not accept my card.", "neg": ["My cheque is taking a while", "What's the best way to use a cheque to top up?", "Is there a way I can get a Visa card?", "I can't remember what my password is", "My wallet doesn't show my recent top up.", "I am waiting for the money to enter my account. How long does it take?", "Why was my account assessed a fee?", "What cards and currencies can I use?", "I want to top up by transfering accounts, What do I do?", "I attempted to get cash in the ATM but it was not authorized"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't received my transfer funds yet, where are they?", "pos": "I am still waiting for a transfer to show up", "neg": ["I paid with my card and was charged extra", "What does it mean if my cash withdrawal does not show up properly?", "Help my prove my identity.", "Why wouldn't a transfer go through?", "Can you please explain disposable virtual cards for me?", "Does a US transfer take long", "why is there a service fee on my statement?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "I just received my card and I'd like to activate it.", "I would like my refund for this item I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Pending still shows on this transfer, why?", "pos": "I am still waiting for a money transfer to process.", "neg": ["I need to find the top up verification code", "Why can't I complete the transfer?", "I tried topping up my account but it failed, can you help me?", "Why is my balance still the same after a cheque deposit?", "Can i make transactions before identity verification?", "Why is my top up not completing?", "I want to use my card, how would I activate it?", "Why is this fee being charged to me after using my card?", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "Why was I charged this extra fee while doing a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer says pending. What does that mean?", "pos": "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "neg": ["Why do I get declined when I try to withdraw cash?", "How long does it take for a cheque to post to your account?", "It's been some time since refilled the top-up.", "Can I have another card in addition to my first one?", "A transfer could not be completed.", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "Am I allowed to use different currencies?", "Can I see where my money came from?", "How much to exchange currencies?", "I'm dissatisfied with the service and would like to terminate the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "pos": "How long does the \"pending\" period of a transfer take?", "neg": ["Why wouldn't my contactless work for the metro?", "I thought transfers were free, why was I charged?", "I see my transfer was declined.", "I should not have been charged a fee for my transfer.", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "I did a cash deposit to my account but it doesn't show up", "Why was my transaction charged an extra fee when paying with my card?", "I would like a second card.", "I couldnt transfer money from my account.", "Is American Express supported for adding funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a pending transaction", "pos": "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "neg": ["Are there any charges for topping up a US-issued card?", "My contactless is non-functional.", "should i contact customer support if i can't edit details", "Can you tell me more info about virtual disposable cards?", "My top-up never worked", "I see cash in my app but I did not get it.", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "what to do about stolen phone", "Card payment still pending.", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer recently but it has not changed on my dashboard.", "pos": "How long do transfers take, mine just says pending?", "neg": ["Why is there an extra charge on my statement.", "Cash withdrawal was incorrect at ATM.", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "How long does a check take to show up in the account balance?", "I tried my PIN too many times and now my card won't work!", "What types of top-up methods do you accept?", "How can I open an account for my children?", "Why is my cash withdrawal pending?", "My payment didn't work and the money is in back in my account.", "Why can't I get cash out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a pending time on my transfer?", "pos": "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "neg": ["Card delivery services? Where?", "Why isn't the transferred money there?", "Do you charge if I use a European bank card for top up?", "What apps can I use to top up my account?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "Why is my card payment cancelled?", "I need to know which flat currencies are supported by you.", "I think when I withdrew money when out of country the exchange rate was wrong.", "Hello, what is a virtual card and how do I get one?", "Why hasn't the transfer shown up in my account yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a money transfer to show up?", "pos": "The transfer was accepted but now it's stuck on pending. When will it go through?", "neg": ["Can I choose my card scheme?", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "Can I use an auto top-up option?", "Will I be charged a fee to top up using a debit or credit card?", "What documents do you need to verify my identity?", "My identity hasn't been verified.  Can I use my account?", "Please help me cancel a transaction.", "Why was I charged a fee for withdrawing money?", "I need a new card, my old card is expiring.", "Do you have an option for auto top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "pos": "A transfer is pending.", "neg": ["How is my card payment still pending?", "My card was declined but it shows as multiple charges?", "The exchange rate that was applied for an international purchase was wrong.", "Why do I need to verify my account?", "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "When will my payment go through?", "Is there a way to modify my details?", "Why did my transfer fail?  What can I do?", "Can I get an actual card", "How many days do I have to wait for the transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a transfer to show up", "pos": "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "neg": ["I need to know which fiat currencies I can use with you.", "Are top-ups unlimited?", "I didn't make a payment that shows in my app.", "I don't recognize a charge on my statement.", "I want to find out what happened to my new card?", "Can I change my PIN without being physically present?", "What is the meaning of a pending payment?", "Could you tell me why my top up isn't showing in my wallet?", "i do not know what this charge is for", "I have been charged twice on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't figure out why a transfer is still pending?", "pos": "How long will my transfer be pending for?", "neg": ["I entered in the wrong PIN.  Please help me unlock my account.", "My card shows a cash withdrawal I don't recognize.", "How do I verify the source of my funds?", "Change of location, need to change details", "Is there a way to change my PIN without having to go to the bank?", "Transfer declined.", "I am using the app, and I see cash withdrawals that I did not authorize.", "What should I do if I want to get another card for someone in my family?", "What is the estimated date for delivery to US?", "Why does it say my transfer failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my transfer say it is pending?", "pos": "Could you please help me figure out why the seller has not received their money after I sent it.", "neg": ["How do I deposit through bank transfer?", "Is there a discount for multiple currency exchanges?", "My card is about to expire. What do I need to do to keep using my card?", "How old do I need to be?", "Will this app allow me to exchange currencies?", "Why isn't my cash deposit showing up in my account?", "European bank card for top up will come with any extra fees?", "Can i receive transfers from my employer to this account?", "Is there a problem that makes my payments show pending?", "Is there a way to use a cheque to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "pos": "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "neg": ["My card has gone missing.", "How do I activate my card so I can start using it?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "Are there going to be fees from adding money with an international card?", "Why do you need to verify my identity?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "Someone must have found my card details as I don't recognize these transactions.", "How do I link a new card to an existing one?", "How many active transactions can I make with a disposable card?", "My purchase from this morning still is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "pos": "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "neg": ["why must I prove ID", "When will my new card be delivered?", "I can't see the transfer that I put in.", "i withdraw cash from the ATM and was charged a fee", "Is it possible to have a second card?", "I'm not sure how disposable virtual cards work. Please help.", "I bought an item and the exchange rate was wrong.", "I don't know where the top-up verification code is.", "My physical card is not working", "how do i find out about transfers"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer hasn't appeared yet", "pos": "How long will a transfer be pending for?", "neg": ["want a new card what are the fees", "I was unable to transfer to another account.", "Where do I find the auto top- up?", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "An overseas cash transfer did not work correctly", "Can I change my PIN without going to a bank?", "The app does not know it is me.", "is there a frequent currency discount?", "How long does a bank transfer take to show up in available funds?", "When will my deposit be processed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "pos": "I have a transfer that is pending.", "neg": ["My top-up seems to be pending for a long time?", "Can I transfer my paycheck to the account?", "How long will this transfer from europe take?", "where can i deposit a check", "I got this stupid fee after taking cash out, why?", "Why were there additional charges when I transferred funds?", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "I want to cancel a purchase", "I'm not sure what to do about the PIN, because I don't have one yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "pos": "Why is a transfer I did recently still processing?", "neg": ["I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "Should my cash withdrawal still be pending?", "Help Me!  I lost my card.  What should I do?", "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "I have a fee and I don't know why", "After purchasing an item I noticed the exchange rate was incorrect.", "Why didn't my transfer work?", "Is there any way to get another card on the same account?", "Do I have to pay extra if I use an international card to top up my account?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a transfer be pending for?", "pos": "My money transfer has not happened yet", "neg": ["When will it be delivered to the US?", "Would you be so kind as to activate my card? Thanks", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "I have a second credit card from the US. Will you take it?", "The cash I wanted wasn't there.", "My virtual card is just not going through.", "Why would my payment for my card show as pending?", "I need to cancel a transaction please!", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "My phone was taken yesterday, is there something that I need to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why my payment is still pending?", "pos": "I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "neg": ["How can I create a disposable virtual card?", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "If I wanted to change my PIN, how would I do that?", "I need to order a new card as my other one was stolen.", "the bank transfer was declined", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "How do I know it is a Mastercard ATM?", "What is the meaning of a pending payment?", "I must change my PIN as soon as possible.", "Is there a top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my transfer pending?", "pos": "Why is a transfer I did recently still processing?", "neg": ["I must quickly transfer something from China, and I need to know how long it will take.", "I want to see what this fee is on my card payment.", "I have a payment that I didn't make.", "What is taking so long with my top up?", "I happened to forget my passcode", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "The exchange rate was different when I got cash", "what is this extra charge with my purchase?", "I was charged a fee when withdrawing cash, can you explain why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer was accepted but now it's stuck on pending. When will it go through?", "pos": "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "neg": ["My app is displaying a payment I didn't make", "Do physical cards cost money?", "Which flat currencies are supported for holding and exchange?", "Why didn't the ATM give me all my money", "I bought something with my card and I was charged a fee", "still need to get card pin", "When I made a transfer I was charged extra.", "What is the process to create a disposable virtual card?", "I would like to have a physical card to carry around and use. How can I get one?", "I don't see any change in my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So, my transfer is showing as pending, when will it actually go through?", "pos": "I don't see a money transfer yet", "neg": ["My card activation attempt failed.", "Why didn't I receive the right amount of cash at the ATM?", "Why won't my virtual card work?", "How do I change my last name?", "Questionable transactions on my account.", "who can put money in my account?", "How do I turn on my new card?", "I no longer have my phone, what should I do?", "what I need to verify my account", "Do I need to verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm confused as to why my transfer is still listed as pending on the website.", "pos": "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "neg": ["I am not recognizing a debit payment from my account.", "Where are you getting your exchange rates from?", "What is the cost of a transfer?", "I need to change my address", "I want to use my card. How do I activate it?", "I think there is a mistake.  I am being charged twice.", "There is an extra $1 charge on my statement, why is that?", "How do I order a replacement for stolen card?", "Is it possible for me to top up with Google Pay?", "I tried activation my card and it didn't employment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transfer that is pending.", "pos": "there is a transfer pending.", "neg": ["Why did the ATM swallow my card?", "What is your shipping policies for cards?", "Is there a fee to make a transfer?", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "I'm unable to verify my identity", "Is it possible to obtain both a Visa and a Mastercard from you?", "I put money into my account in the form of a cheque, but my balance did not change.", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Are cards from the US accepted?", "How do I open an account for my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "pos": "I have a pending money transfer", "neg": ["The exchange rate was incorrect for this item I bought.", "my virtual card has not came yet!", "I had to pay a pound more than I anticipated!", "Can friends I have top-up my account?", "How can get a Visa card?", "I want to use a cheque to pay.", "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "Why did my card payment get declined?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an outgoing transfer", "pos": "How long until transfers complete?", "neg": ["I received a refund, however I cannot see it in my account", "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "I just had a look at my statement. Why have I been changed for using the ATM?", "What flat currencies do you support for holding and exchange?", "There must have been a mistake, why was I charged an extra pound?", "Why was my exchange rate a different amount than usual?", "When I got cash, my exchange rate was off.", "Isn't my top-up supposed to mean its complete?", "Can I revive a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when will my transfer clear", "pos": "I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "neg": ["What is identity check?", "I returned something to a  store but can't see my refund.", "where can I change my address?", "Why hasn't my transfer from Europe gone through?", "I did a transaction this morning and now I want to cancel it.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "I want to cancel the transaction I made earlier", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "I am unable to use my card for some reason.", "How do a reverse a duplicated charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "pos": "how long will it take for my transfer to stop pending", "neg": ["wheres my money receipt", "Seems like my top-up has been cancelled", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "What is the refund policy?", "I am here to change my adress.", "I think something went wrong, I didn't get the right amount.", "I already have an account. Why can't I use it unless my identity is verified?", "Where is an ATM?", "Can I stop a transaction?", "to cash withdrawals charge me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know why a money transfer is available.", "pos": "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "neg": ["top up is still pending", "Can you tell me why a refund I'm owed is not showing on my statement?", "What documents do I need to get together to verify my identity?", "Should I be seeing a fee applied for my money transfer?", "What retailers accept my card?", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "How do I find out where my funds came from?", "I don't recognize a charge on my statement.", "Do I have a $1 extra fee on the statement?", "Has my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transfer that is still pending.", "pos": "How long will my transfer be pending?", "neg": ["Why am I seeing a fee for transferring money?", "How high is the exchange fee?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "Why do you have an identity check?", "I purchased this item and would like a refund", "Where can I get money from my card?", "Will you charge me if I top up by card?", "I have an unauthorized charge.", "I can't access my account.", "I didnt get the correct exchange rate for getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "pos": "Can you tell me when my money transfer will go through", "neg": ["Are bank transfers immediate?", "Should my top-up be completed by now?", "Is there a way to undo a transaction?", "I think my card payment has been reverted", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I must change my PIN as soon as possible.", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "How long will I have to wait for my money to be in my account?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "What do I do to verify my source of funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for pending transfer transactions to post?", "pos": "When will my transfer move from pending to confirmed?", "neg": ["Can you explain more about why should I verify my identity?", "What is the top up code for?", "Can I track history on funds?", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "What locations can I get money from?", "i didnt make these transactions, i think my card details might be stolen", "Why is the payment on my card still pending?", "Can I see the source of my available money?", "Why am I unable to withdraw my money through this card?", "It looks like my card payment might have been reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money transfer has not yet occurred", "pos": "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "neg": ["Can you tell me my code to get into the app?", "What is the top-up limit for my card?", "Delete my account please. Now!", "Why is it failing to top-up?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "I looked at my statement and found a payment I and found a mistake.", "May I get an account for my daughter?", "how many uses are the disposable cards good for?", "I notice that I have a card payment that's been cancelled.", "I am worried about fees for top up cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a pending money transfer", "pos": "My transfer is still pending", "neg": ["Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "When I received my cash, the exchange rate was wrong.", "I have a withdrawal waiting to go through.", "Why do you need me to verify who I am?", "Can I open an account for my offspring?", "I think there's a purchase at a store that I didn't go to.", "Is there an auto top up option?", "Why am I not allowed to verify my id?", "Why did I get charged for a withdrawal?", "Are EUR exchanges acceptable?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is still pending, why?", "pos": "Why is the transfer still pending?  Can I do something?", "neg": ["My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Why was I charged extra when transferring?", "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "are there any exchange fees", "Why do transfers get declined?", "I've been waiting since Friday, where is my money?", "I do not think the pop up went through yet.", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Why do you ask for top-up verification?", "Why is there a cash withdrawal I didn't make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "pos": "How long do I wait for a transfer to take?", "neg": ["I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "My card was stolen. What do I need to do?", "I put money in my account a week ago but its still not there?? What happened to my money?", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "I would like to track the card you sent to me.", "What is the estimated time on an urgent transfer from China?", "Can you tell me more info about virtual disposable cards?", "What are the top up fees for using an European bank card?", "I was charged a fee when I transferred my funds, why?", "I would like to terminate my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my transfer still say it is pending?", "pos": "How long do I have to wait for the transfer to be finalized?", "neg": ["Delete my account now please.", "I put cash in my account, but I don't see it.", "Why didn't my transfer get to the recipient?", "I'm trying to verify my top up card, how do I do that?", "I paid two weeks ago and just got refunded", "Can I choose between Visa or MasterCard?", "When can I expect money to be transferred to my account?", "i put money on my card and i dont see it on the balance", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "How do I find my PIN number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it taking so long for my pending transaction to post as cleared?", "pos": "How long will the transfer take?", "neg": ["Do I have an option between Visa and MasterCard?", "My card has gone missing.", "My order needs to be canceled.", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "I was charged several times for something", "On my transfer there was a \"decline\" message", "I recently made a transfer that I would like to cancel", "I would like to verify my source of funds.", "Can I use this app to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a money transfer to appear.", "pos": "How long will my transfer be pending for?", "neg": ["Can you tell me how transferring money into my account works?", "Who do I talk to for transactions debited twice?", "Why am I unable to withdrawal cash?", "This disposable virtual card is not working.", "Soon my card will expire, how do I get a new one?", "How long do transfers take to show up in my account?", "Why is there an uknown charge showing on my account?", "I do not recognise the card payment.", "It's been a couple days how much longer do I have to wait for my transfer?", "I was charged a hidden fee when I paid with card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does it show that my transfer is still pending?", "pos": "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "neg": ["there is a charge i dont recognize", "what is the correct exchange rate for getting cash", "Some cash was missing at ATM.", "I have transfered to my account before but it is being declined now?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "There is a strange card payment I don't recognise.", "I'm seeing a direct debit payment that is not me.", "I'm not sure how to provide my identity.", "Could not complete transfer, states 'declined'"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please help me figure out why the seller has not received their money after I sent it.", "pos": "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "neg": ["Is it possible to get a refund?", "If I don't live in the UK, can I get a card?", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "I logged in wrong and am blocked, how do I log in?", "how much is the fee for topping by card", "Do you have to be in the UK to get a card?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "I have to make several disposable cards per day.", "My refund isn't going fast enough.", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer appearing as \"pending\"?", "pos": "I did a transfer but it is still pending.", "neg": ["How do I start an exchange between GBP and AUD?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "Why has my payment been declined? I paid by card.", "Why is verifaction required for my Identity?", "Why did the cash deposit not show up in my account?", "I have a disposable card, how many transactions can I make?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "I'm pretty sure my top up is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer pending when I already made it?", "pos": "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "neg": ["I need to find the top up verification code", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "I am having a problem with verifying my identity.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "Is it possible for me to top up with a cheque?", "what are the exchange rates for foreign currency ATMs", "I couldn't get the money I needed.", "I am seeing in the App a some cash withdrawal that I did not do", "I was given the wrong amount of cash", "Why is your exchange rate different on different days?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account says I have a pending transfer.", "pos": "I sent payment with EU transfer and they still haven't received it. How long does it take?", "neg": ["Where can money withdrawals be made?", "A transaction shows duplicate times.", "I attempted to top up using my card, but now the money just disappeared?", "What are you exchange rates?", "The app shows Direct Debit payments that I didn't make", "I put cash in my account, but I don't see it.", "What is the strange cash withdrawal on my statement?", "Are there restrictions on disposable virtual cards?", "Can my 8 year old grandson open an account at the bank?", "Need a new card, mine is expiring."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "pos": "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "neg": ["Where is the top-up verification code?", "Is there anywhere I can't use my card?", "How come my card doesn't work anymore?", "I would like to order a virtual card.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "What do I do if my top-up has not gone through?", "Was I charged more than I should of been for a currency exchange?", "I would like a  physical card sent to me.", "Cancel a transaction", "I received a transfer in GBP how do I change it to a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is a transfer in the pending status?", "pos": "I have a trasnger that is pending and wondered about it.", "neg": ["I didn't see any reason why my transfer was declined. What gives?", "I don't know how to verify my identity.", "I was just needing to know why my card got declined", "How do i set up my credit card to send transfers?", "I was declined when I tried to withdraw cash!", "Can you tell me the restrictions for the disposable cards?", "Where can I find out how to transfer money into my account.", "I want a real card", "The ATM didnt return my card!", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my transfer be pending for?", "pos": "Why is my last transfer pending?", "neg": ["Is my card ready for use or does it need activated and if so how?", "From which age can my kids use your service?", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "Estimated time arrival for transfers?", "I did a payment but the app cancelled it.", "I am just waiting on the completion of the transaction.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "How can I check on the delivery status of my card?", "Seems like my top-up has failed", "I need money put into this account from another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to know why there is a transfer of mine pending.", "pos": "How long do transfers take, mine just says pending?", "neg": ["What other fiat currencies can I use?", "How do I get my card?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Says that my top-up is incomplete?", "I want to use my card. How do I activate it?", "What fees are there for adding money using an international card", "Can you tell me how to get a disposable virtual card?", "How can I move money from an account at another bank to this one?", "I don't understand why there is an extra €1 fee in my statement.", "If I can't choose my card type will I be able to use it everywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is a transfer I have still pending?", "pos": "i put in money for vacation and its not showing. i need that money today, how long will it take", "neg": ["Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "How do I make my transfer go through", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "What works for identity verification?", "Where can money withdrawals be made?", "What are the additional charges for a SWIFT transfer?", "Where do I need to go to change my PIN?", "Please help, the atm swallowed my card, what do I do?", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "What is the identity verification process?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me when the transfer will be completed?", "pos": "How long until transfers complete?", "neg": ["I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "Delete my account now please.", "How much more do you charge for currency exchange?", "Do you know how to change my card PIN?", "Where can I deposit cash to top up?", "How can I delete my account?", "If I were to use a European bank card for a top up, will I incur a charge?", "How long after I receive my statement can I dispute payments on it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "pos": "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "neg": ["Why did you charge a fee when I withdrew from an ATM?", "Can I re-link a lost card with the app?", "I need a refund for something I bought.", "What is the charge for exchanging currency?", "What currencies can my account be in?", "I need to make a transfer but it keeps getting declined I need Help!", "why couldn't I use my card at a store?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "I froze my account, but how do I order a replacement card?", "Some cash was missing at ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason why the transfer shows as pending?", "pos": "Why is the transaction not posting?", "neg": ["What do I need to do to get my new card which I have requested 2 weeks ago?", "My transfer into my account isn't showing up.", "My card expires very soon.  What is the cost and delivery time to get a new one?", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "Where can I link a new card?", "My card payment was cancelled.  Why?", "Can you help me with proving my identity?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "why isn't my top-up going through?", "Are all fiat currencies supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "pos": "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "neg": ["What do I have to do to activate my card?", "When will it be delivered to the US?", "What's the deal with verifying the top-up?", "I don't recognise a Direct Debit payment", "I used my card to top up, but now I don't see the money in my account.", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "Why did my cash deposit not show up?", "I should only have one charge, but it shows two.", "Is there anyway to bypass identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until transfers complete?", "pos": "When will my transfer finish pending?", "neg": ["Reason for my card to decline", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "What factors determine your exchange rate?", "Cash I did not get showed up in my account", "Is there a charge for using an European bank card for top up?", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "Who do I make a check out to if I want to top off my account?", "Why is my physical card not working?", "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "Is a physical card also available"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i transfered and yet it is still pending", "pos": "I have a transfer waiting.", "neg": ["It's been a week since I ordered my card and it's not here. Please help?", "Questionable transactions on my account.", "I did a money transfer to my account and it is not showing there.", "How do I delete my account? I am dissatisfied with the service.", "I'm not sure what to do about the PIN, because I don't have one yet.", "I was double charged at a restaurant can you take the second charge off?", "Hurry and refund me, I am waiting", "I tried to make a withdrawal from the ATM, but it was cancelled.", "The wrong account was used during a transaction.", "Do you know why my card payment has been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm waiting for a money transfer to show, still.", "pos": "How long is the wait for a money transfer to post?", "neg": ["Can we skip verifying?", "How can I set up Google Pay on my device?", "Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.", "I have a withdrawal waiting to go through.", "Is my country's currency supported by your system?", "why was my payment reverted on the app", "I was charged the wing amount for an item.", "What is the fee on my statement for?", "I would like to use one of my cards for a family member. Is that allowed?", "I'd like to open an account for my kids can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my transfer is pending.", "pos": "How long do I wait for a transfer to take?", "neg": ["I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "I would like a card please.", "I transferred money, why was charged for an extra fee?", "What are the countries you have offices in?", "is there a foreign currencies charge?", "How can I get my money that I didn't get from the ATM?", "My card isn't working at all. What happened?", "Where is the refund on my statement?", "What do I do if I've been charged twice for the same transaction?", "What is the exchange looking like?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is pending, why?", "pos": "How long do I have to wait for the transfer to be finalized?", "neg": ["Can I change my PIN?", "Are there any restrictions on the disposable cards?", "How long do bank transfers take to clear", "How do I track the card you sent me?", "What are the steps needed to top up with Apple Pay?", "My withdrawal is pending, why?", "Can i have a virtual card?", "I am having a problem with verifying my identity.", "Can you tell me why my pop-up is still pending?", "I did a payment but the app cancelled it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long will it take for my transfer to stop pending", "pos": "I have not seen any changes in my account balance(s) after making a transfer.", "neg": ["Some cash was withdrawn in the app, but I did not do it.", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "I can't find any option to top up with a cheque?", "I just got a card, how can I add it to the app?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "What is the proper way to activate a card?", "I want a new PIN please.", "Can you please tell me why my cash withdrawal is still pending?", "On my disposable card, is there a transaction limit?", "Where do i find my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "pos": "I did a transfer but it is still pending.", "neg": ["Can I use my card in Austria?", "I made a transaction this morning but I need to revert it now.", "How long does transfer from the US take?", "I see a charge for a direct debit that was not me.", "I see an unfamiliar payment on my statement.", "I am just waiting for the transaction to be completed.", "I noticed that there's a payment on my card that's pending.", "Tell me how to setup a new PIN.", "Where can I go to get my PIN unblocked?", "I did a cash deposit to my account but it doesn't show up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "pos": "why have I got a pending transfer? I'm confused!!", "neg": ["HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Is my credit card supported for top-ups?", "How are the exchange rates for transfers calculated?", "When will I receive my card?", "What should I do if my smart phone is lost or stolen?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "how to get a new card in china", "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "Can I give a second card for this account to my daughter?", "I am not satisfied with your company and wish to delete all accounts immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "pos": "What is the reason a transfer shows as pending?", "neg": ["What do i do to get a physical card?", "How much does it cost for additional cards?", "I was charged several times for something", "What do I do to Top up my card?", "Help me delete my account.  I am not satisfied with the service.", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "What documents do I need for the identity check?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "Is American Express accepted?", "Whats the maximum number of disposable cards that I can get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the transaction not posting?", "pos": "Why isn't my pending transfer finished?", "neg": ["Is it possible to exchange currencies on the app?", "What is the reason I couldn't do a transfer to a beneficiary?", "I had to pay money for paying with my card.", "The app reverted my top up", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "I purchased something abroad but the exchange rate is incorrect.", "there were two of the same charge to my account", "The card can be used at which ATMs?", "How can I get my Google pay top up to work?", "How can I tell what foreign exchange rate I will get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "pos": "I'm still waiting for a money transfer to show.", "neg": ["Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "How is top-up verified?", "What currencies can I hold?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "Is there a reason my top-up has not gone through?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "I was charged a fee for the transfer, but can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a trasnger that is pending and wondered about it.", "pos": "My transfer is stuck pending? How do we fix it to it goes through?", "neg": ["What happened to my top-up? I think it was cancelled.", "Why is there a fee on my money transfer?", "I cannot get my disposable virtual card to work", "I bought something while traveling, and the exchange rate was wrong.", "How old does one need to be?", "How to a go about ordering a disposable virtual card?", "How can I deposit money to my account?", "My payment was cancelled", "I want to create a new pin.", "How long will an urgent transfer from China take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "pos": "I did a transfer but its still pending", "neg": ["Why isn't my purchase exchange rate correct?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "What are the limits to where my card will be accepted?", "I tried to use the ATM today but it would not accept my card.", "Where do you mail physical cards?", "I believe that my transfer hasn't gone through.", "Where do I activate my card?", "You operate in which countries?", "What are your exchange rates calculated from?", "how much will I be charged for making a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "pos": "there is a transfer pending.", "neg": ["why hasn't my cash arrived yet from my cheque?!", "How can my friend give me money?", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "i need to add express delivery if that's an option", "Why am I being charged for getting cash?", "I see a direct debit charge that I did not approve", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "I tried withdrawing but my cash is not showing up?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Can I use my account now, even though my identity verification has not gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is still pending", "pos": "I don't see a money transfer yet", "neg": ["How long will it take to get to the US?", "What is the estimated time on an urgent transfer from China?", "Why do I see an extra fee on my statement?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "I need to know where this charge is coming from?", "With my new card, how may I activate it?", "Where is the transfer that I did?", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "Are you okay with exchanges to EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers take, mine just says pending?", "pos": "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "neg": ["My PIN is locked, how do I unlock it?", "I did not receive the right amount of cash I requested", "I don't have my card after 1 week. What are my next steps?", "Why does my statement show an extra fee?", "There has been a payment  in the App that has not be done by me.", "My transfer didn't arrive to the recipient", "Am I able to top up with Apple Pay?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "My purchase from this morning still is pending.", "I tried transferring to an account but it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer move out of pending stage?", "pos": "Will my transfer be done soon?", "neg": ["Apple watch top up help, please?", "How can I put more money into my account?", "Are there any extras for exchanging currency?", "Is my account accessible even though my verification of my identity has not passed yet?", "How does a disposable virtual card work?", "What cards and currencies can I use to top up my account?", "Whats types of currency can I exchange?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "Can you delete the account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer's stuck on pending.", "pos": "the transfer went through but now it has been pending for quite a while. i need this to go through already", "neg": ["Why am I being charged extra when I withdrew money?", "Which cards do you support for top up?", "Would reinstalling the app solve the problem?", "How can I change my old pin to a new one?", "Can I check my recent refund in my statement?", "After my checque or cash deposit, my balance didn't update.", "Why is my refund missing in my statement?", "Can I unblock my pin using the app?", "I would like to get both a Visa and MasterCard?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I have pending transfers?", "pos": "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "neg": ["What do I do if I think someone has used my card?", "What is the currency exchange fee?", "Someone might be using my card that is not me.", "I topped up my account but the app failed to process it.", "Are you able to delete my account?", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "I don't have my card after 1 week. What are my next steps?", "What's my pin number?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "Where are you present globally?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the transfer still pending?  Can I do something?", "pos": "The transfer finally worked, but how long does it stay pending?", "neg": ["I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "Why are the things I bought earlier today still showing as pending?", "How to order my card?", "My transfer didn't work how come?", "I got charged a fee for transferring money.", "How do I find out where my funds came from?", "Would I have to pay anything if I need an additional card?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "pos": "A transfer is pending.", "neg": ["I'll send a check to top up my account", "What can I do with a disposable virtual card?", "My card isn't working at all, I need assistance. It's really frustrating.", "What's the limit to how much I can top up?", "The app is showing a cash withdrawal that I didn't make.", "Why wouldn't the ATM give me my money?", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "Why is my app showing me taking money that I did not take out?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is stuck pending? How do we fix it to it goes through?", "pos": "It seems like a transfer is pending.", "neg": ["I want a mastercard", "Can you tell me about these disposable virtual cards?", "Why won't my virtual card work?", "When using my card I was charged a fee for doing so, why?", "What is my password?", "I noticed a duplicate charge on my statement.", "I bought something and already paid for it but now I don't see it.", "Is there any fees for top ups?", "How long do I need to wait to see an update after I make a bank transfer?", "Which flat currencies do you support for holding and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer pending?", "pos": "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "neg": ["Was there a way for me to get tracking for that?", "Can I use the apple watch to make a top-up?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "When will a transfer from the US post?", "how do I get my card to show in the app?", "My card was stolen. What do I need to do?", "Can you tell me whats going on with my card it seems to be not working?", "Where is the PIN number found?", "What is the foreign exchange rate you will apply?", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "pos": "I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "neg": ["I withdrew some cash, when is it going to show?", "I would like to know what exchange rates you use?", "What is the cause of the delay in applying my card payment to my account?", "What is this fee debit on my account?", "My top up hasn't gone through", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "I just had a wedding and I want to take my spouses name.", "There was a problem with the exchange rate on a purchase.", "I don't like the services, please close my account", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I have to wait for the transfer to be finalized?", "pos": "How long does a transfer take?", "neg": ["For the identity check, do I need any kind of documentation?", "What is the cost of a transfer?", "Why was my account assessed a fee?", "Please explain why the funds I added were returned to my account.", "Can you tell me why my top-up was canceled?", "Can I have it delivered on the date I need it delivered?", "Please send a new card; the ATM ate mine.", "when will the balance on my account change form a transfer", "my virtual card has not came yet!", "Google pay top up not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see a money transfer yet", "pos": "My transfer still says pending", "neg": ["why hasnt my card come in yet?", "My top up isn't in my wallet.", "why have i not got my new card?", "Why has my beneficiary been denied?", "I just checked my statement and saw a $1 charge, why is it there?", "Why can't you allow my beneficiary?", "When my card expires what is the cost of a replacement and how fast?", "I just looked at my app and it seems I was charged extra, why is that?", "Help me figure out how to link the new card.", "When will my top-up be completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "pos": "The transfer finally worked, but how long does it stay pending?", "neg": ["My cash deposit from a week ago is still not in my account. Can you help me please?", "My card payment was cancelled it seems.", "I think that the exchange rate for the withdrawal of my cash is not right.", "I have a payment I didnt make on my account", "What is the top up code for?", "When do I set up my card PIN?", "I need to order a new card, can you please direct me to the virtual cards?", "Currently I can't get my card to work.", "i tried to withdraw money but was told i didn't have funds", "Why am I being charged for withdrawing cash but haven't in the past?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the average pending time for a transaction?", "pos": "What does it mean when a transfer is \"pending\"?", "neg": ["I did not receive my purchase, how do I cancel it?", "My identity hasn't been verified.  Can I use my account?", "When I use my card, it says decline?", "Please help me.  My disposable virtual card won't work right.", "My phone was stolen, what can I do?", "Can I choose from either Visa or Mastercard?", "There was a direct debit from my account and I didn't authorise it", "Can you tell me why I haven't received my new card?", "I was attempting to top up with my card but the money has vanished!", "Can I transfer money to my card via bank-transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I wait for a transfer to take?", "pos": "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "neg": ["I had a decline on my card. Why?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "Tell me how to renew my new card?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "help my money isnt showing up", "Where can I go to get my PIN unblocked?", "In the exchange and holding, what fiat is allowed?", "Why did it cost money to transfer funds?", "The exchange rate was wrong?", "Can you please refund my item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my transfer be done soon?", "pos": "How long is the wait for a money transfer to show up?", "neg": ["How can I set a new pin.", "How do I order another card?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "What services can I use to top up?", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "I do not recognise this card payment.", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "Where do I order a disposable virtual card?", "Contactless payments need to be enabled for my card.", "What do you do to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "pos": "When will the transaction post to my account?", "neg": ["Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "I'm looking to get an additional card.", "Can you help me retrieve my card?", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "Salary in GBP has been received. Does it need to be configured into another place?", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "What do I do if my card was stolen.", "How do I verify my ID?", "what is the average wait for transfers", "What cards do you accept to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason a transfer shows as pending?", "pos": "there is a transfer pending.", "neg": ["Is there a limit for age?", "I was charged two times for the same thing.", "I can't figure out how to change GBP to AUD, what do I do?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Is there a fee for adding funds with a credit card?", "Under what condition will my payment revert?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "Is there a topping up limit?", "My transfer to a beneficiary was rejected.", "The amount of cash I received did not match the amount I requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer move from pending to confirmed?", "pos": "My transfer still says pending", "neg": ["Editing my personal details", "I have a fee and I don't know why", "How can I report that my card was stolen? I made a police report first.", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "There is a direct debit that I didn't set up, what should I do?", "What is this strange payment in my account?", "The refund doesn't show in my account", "How does it work when I transfer money into my account?", "Why did I get declined during a transfer?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my pending transfer finished?", "pos": "Why is the transfer showing pending?", "neg": ["Did  my transfer fail?", "My recipient hasn't received the money", "I don't recognize this debit transaction in my billing statement?", "Can I use my virtual card for recurring monthly payments?", "I could not transfer funds to a beneficiary; is there a problem with your software?", "why did my payment revert", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "I don't recognize this withdrawal on my statement", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Transfers from the US how long will the wait be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my transfer be pending?", "pos": "How long does a transfer take?", "neg": ["I was only given $20 when I tried to get $100", "how do i get a new card", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "How is my ATM deposit not available yet?", "I asked for a refund but its not here yet", "I cannot seem to use my card.", "Can I top-up my card using a bank transfer.", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "Its been several days and my cash withdrawal is still pending. Why?", "what steps do i do to get a real card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "pos": "Can you tell me when my money transfer will go through", "neg": ["Can I pay with my card anywhere?", "I tried to withdraw $100, all it gave me was $20.", "Why are my transfers getting declined?  I havent had a problem in the past.", "Instruct me how to reset the passcode.", "I don't recognise a Direct Debit payment", "Can you explain to me why a cash withdrawal shows up as pending?", "My card couldn't pay in a shop.", "Transfers from the US how long will the wait be?", "While getting cash, I was charged a fee.", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the transaction post to my account?", "pos": "I'm still waiting for a money transfer to show.", "neg": ["What is the disposable card for?", "What is your shipping policies for cards?", "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "I need to track the card sent to me.", "My account did not allow the transfer.", "Why is the payment I made still pending?", "is there a way i can see source of money?", "What does it mean if my payment is pending?", "Can I add a card to back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent payment with EU transfer and they still haven't received it. How long does it take?", "pos": "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "neg": ["I'm interested in getting a card. How does one go about doing that?", "I used my pin too many times.", "How long does it take for money to transfer?", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "can you top up your account automatically", "A transaction is showing more than once.", "How can I reset the passcode if I need to do that?", "Can I create my own top-up limit?", "When I tried to access my cash, I wasn't allowed!", "wheres my money receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my transfer is pending still?", "pos": "How long is the wait for a money transfer to show up?", "neg": ["my card payment has been declined, do you know why?", "My account balance has not updated to reflect my recent transfer.", "Can I have money of different country of origin.", "Where can I find out how to transfer money into my account.", "In which stores can I shop with this card?", "Can I use it outside of Europe?", "I've deposited a check but the cash isn't showing that it's there yet.", "Tell me what the steps for the identity checks are", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "Problems with my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a money transfer to process.", "pos": "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "neg": ["I don't see a refund in my account.", "Are there restrictions on new cards in China?", "Help, I was charged twice!", "What is the length of time for money to reach the account?", "What number of times can I top-up?", "Is there something that I can do since my phone was stolen yesterday?", "What is the function of the identity check", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "Why was I charged a fee for debit or credit card payment?", "Am I able to get both a Visa and MasterCard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "pos": "How long does it take for pending to go through", "neg": ["Where am I able to get my PIN unblocked?", "Where do I get a virtual card?", "Why didnt my top up go through", "I am asking to end my account.", "I couldn't pay with my card", "Is there a top charge for US cards?", "I don't understand why I was charged extra for withdrawing money?", "can i get a card if i live in the US?", "I'd like to delete my account.", "I got double charged!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money transfer has not happened yet", "pos": "A transfer is pending.", "neg": ["I transferred money from one account to another account and I charged a fee for it. Why is that?", "Why hasn't the transaction I did to my friend arrived yet?", "My salary is in GBP. Do I need to configure this somewhere?", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "Can I reset my PIN if it is blocked?", "Can I get spare cards?", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "What do I do after the ATM takes my card.", "Where can I find my fund information?", "If I need to cash foreign transfers, how does that work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer still says pending", "pos": "Money was transferred to me and I am unable to see it", "neg": ["I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "What is the timeframe for a transfer in Europe?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "I just got my new card and tried using it and it was declined?", "I wanted to know why a top-up I made has been reverted.", "Please explain to me how to know where my funds are from.", "I was charged a fee when buying stuff with my card.", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "Where can I get money from my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is the wait for a money transfer to post?", "pos": "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "neg": ["How do I replace my card before it expires?", "Is there a fee for physical cards?", "Where is the top-up verification code located?", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "Can I change my PIN remotely?", "I want to get a Visa card", "I want to transfer money to a beneficiary, but I couldn't.", "How can I check to see where my funds come from?", "When will my transfer process?", "Why was my transaction not approved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "pos": "When will my transfer finish pending?", "neg": ["Can I use my virtual card for recurring monthly payments?", "This fee shouldn't be there after I paid with a card.", "How do I deposit cash?", "My card has gone missing.", "What is the age limit?", "How is the PIN delivered?", "Am I charged if I make a top-up?", "do I need to verify my identity before I can use my card?", "I looked at my statement and found a payment I and found a mistake.", "I have a top-up that's still pending and wanted to know about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "pos": "I have not seen any changes in my account balance(s) after making a transfer.", "neg": ["Why do I need to verify my funds?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "Does Google Pay offer a top up option?", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "The money is still in my account even though I already paid -- I don't understand what happened.", "Is it possible to get a Visa and Mastercard from you?", "I'm looking in the App and can't find my PIN, where should I look?", "A payment is showing twice. Why is that?", "A transfer to my account was denied.", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is the wait for a money transfer to show up?", "pos": "How long will the transfer take?", "neg": ["My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "How can I create a disposable virtual card?", "What is the greatest number of times that I can top-up?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "I noticed my card payment was cancelled, can you tell me why?", "How are exchange rates determined?", "How do i top up my google pay?", "Currency exchanges have any extra fees?", "Where did my money go? I'm not able to withdraw it from my ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the transfer went through but now it has been pending for quite a while. i need this to go through already", "pos": "How long will the transfer take?", "neg": ["Tell me about the card PIN?", "When will my card be here?", "Why do I need top-up to be verified?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "I am trying to complete a transfer but I keep getting an error message.", "If I top up using a European card is there a charge?", "I tried to top up and suddenly my money disappeared", "What do I do if my card gets broken?", "What kind of businesses will take my card?", "Are there ATM fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "pos": "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "neg": ["How can you assist me on topping up on bank transfers to my account?", "My currency rate is inaccurate.", "How do I access the virtual card?", "Why was I charged this extra fee while doing a transfer?", "My beneficiary is unable to transact", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "Why would there be an extra charge on my app?", "Can I reset the passcode?", "your company is awful, i would like to delete my account please", "Are top-ups unlimited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "pos": "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "neg": ["When will my cheque be processed?", "Is it possible to get a physical card?", "I have a duplicate charge", "Does this app exchange currencies?", "There's a payment in the app that I didn't authorize.", "Can I change my PIN without being physically present?", "I would like to transfer money into my account.", "Can I exchange my money for EUR?", "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "I tried my PIN too many times"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "pos": "I did a transfer but its still pending", "neg": ["Is there a way to recover my password?", "I did a transfer but the balance is the same.", "What is this extra fee?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "My transfer failed to process correctly. Is there a reason this would happen?", "How long does it take for a transfer to reach my account?", "I am here to change my adress.", "is there a fee for swift transfer", "How long do I wait for my PIN", "I want a refund on the things i bought"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "pos": "A transfer is pending.", "neg": ["Is the top-up amount unlimited?", "Do you process SWIFT transfers?", "Why is there a payment I didn't do?", "Is there a fee to order a physical card?", "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "My transfer was not approved", "need to know where money comes from", "I see an unfamiliar Direct Debit payment.", "I have a new card and need to activate it", "How can I tell where the money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "pos": "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "neg": ["The top-up did not go through.", "Are you going to charge me to collect the money?", "What countries do your accounts support?", "What type of card can I get?", "I am having a problem proving who I am", "How do I add an existing card to the app?", "I didn't get a PIN yet. What gives?", "When can I expect my card?", "How do I set up an account for my children?", "I didn't get my card back from the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "there is a transfer pending.", "pos": "I have an outgoing transaction", "neg": ["What are the steps for my friend to send me money?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I was spending cash with my card and got a fee.", "how do i get a new card", "Can I have a third card?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "I need to change my address in the personal details.", "Why are my transfers getting declined?", "Can I use my card in another institutions ATM?", "My statement is showing I was Charged a dollar and I am not sure why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm still waiting for a money transfer to show.", "pos": "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "neg": ["Some cash I didn't get shows in my app", "Which cards and currencies are supported?", "I didn't make the direct debit payment on my account.", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "I am not comfortable verifying my indentity.", "In the app, how can I make it show the new card that arrived?", "Contactless payments need to be enabled for my card.", "How long does it take for my physical card to be delivered.", "Why is my friend not getting a transaction arrival yet?", "i didnt make these transactions, i think my card details might be stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Money was transferred to me and I am unable to see it", "pos": "The transfer finally worked, but how long does it stay pending?", "neg": ["Why is my balance still the same after a cheque deposit?", "Is it possible to have a discount for exchanging currency frequently?", "My contactless payments don't work.", "I did not get all the cash at ATM.", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "I need to check status as my friend hasn't got money I sent.", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "What steps do I have to take to activate my card?", "I notice there's a pending payment on my card.", "When I got cash, my exchange rate was off."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "pos": "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "neg": ["I ordered my card but it still isn't here", "My transfer failed", "What do i do if the exchange rate was wrong for the item i bought overseas?", "I was charged a fee when I transferred my funds, why?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "why do I have to show my ID", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "My cash received does not match what has been requested", "I look but I see no virtual card. Why is that?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will the transfer take?", "pos": "Why is my last transfer pending?", "neg": ["The app declined my top up. What did I do wrong?", "why couldn't I use my card at a store?", "Can you please help me in canceling my order.", "I tried to top up my account and it didn't work", "What is the timeframe for a transfer in Europe?", "I'd like my account to be deleted. I'm not satisfied with the service you provide.", "Why did the ATM take my card and keep it?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "My card isn't here yet.", "There is a payment in the app that I did not approve"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does the \"pending\" period of a transfer take?", "pos": "Why is my last transfer pending?", "neg": ["My card is expiring soon, How do I order a new card?", "What is the process for activating my card and using it?", "I could not get my card to work at a shop.", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "Can you unblock my pin because I put the wrong one too many times.", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "Just received my replacement card, what steps do i need to take to activate it?", "Are you sure this is the interbank exchange rate? This rate is really bad.", "I see a direct debit transaction in my app that I didn't make.", "Is getting my identity verified required before I can use my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "pos": "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "neg": ["If I make a mistake can I cancel the transaction?", "Is my card valid everywhere?", "Why has my top-up been reverted?", "The ATM charged me an extra fee, Why?", "I'm still waiting for my card that was issued a week ago. What should I do?", "there were two of the same charge to my account", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "Can you tell me what this fee is on my statement?", "I lost my phone, what should I do?", "How can I transfer money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer still pending after all this time?", "pos": "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "neg": ["My recipient hasn't received the money", "How much is ok for me to top up with?", "Can I use my virtual card to complete transactions for memberships?", "Can you tell me why my credit card was declined while trying to top-up?", "I tired but an unable to activate my card.", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "How do I order a new card? The current one is about to expire.", "I would like to top up via credit card, which credit cards do you support?", "I was informed that transfers were free. I noticed I have a fee but why?", "Apple pay is not accepting my American Express card, can you assist me with this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "pos": "What does it mean when a transfer is \"pending\"?", "neg": ["I wanted to take out $100 but I only got $20.", "Can we skip verifying?", "How do I find out where my funds came from?", "I've just been married and need to update my name", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "My transfer failed to process correctly. Is there a reason this would happen?", "The top-up I ordered didn't process.", "help me find where this money came from", "There is a cash withdrawal in my account that isn't mine.", "I received a refund, however I cannot see it in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "pos": "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "neg": ["I'm waiting for a transfer from the US, how much longer?", "Is there an additional charge to exchange currencies?", "I haven't received my cash yet.", "Delete all of my account information and my account right now.", "What is the process for getting an actual physical card?", "I am having a problem with verifying my identity.", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "Why is there a charge when I took out money?", "Is it possible to obtain both a Visa and a Mastercard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me when my money transfer will go through", "pos": "Why is my last transfer pending?", "neg": ["I need to find out why my pending payment hasn't gone through.", "Report stolen card", "Now that I have my card, how do I connect it to the app?", "What can I do to make my physical card work?", "Why was I charged a higher exchange rate when I bought something abroad?", "I want to take some funds from my other bank account and add them to this one.", "Can you lookup my password?", "Why was my top up cancelled?", "What do I need to do for a refund?", "Where is my new card if I haven't received it yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why have I got a pending transfer? I'm confused!!", "pos": "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "neg": ["What do I do if my card expires soon?", "Google Pay won't let me top up.", "How much is ok for me to top up with?", "I forgot the passcode on my app.", "I seem to be unable to make any transactions.", "Where are the ATMs that I can use Mastercard?", "Who can purchase a disposable virtual card?", "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "May I order another card?", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "pos": "My payment shows that it is pending will I be charged more money?", "neg": ["I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "Will I be sent a new card before mine expires?", "What are the fees associated with top up via transfer?", "What is the most efficient way to activate my new card?", "Why can't I use a disposable card?", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "There's something wrong on my bill. A transfer fee should never have been added.", "Can I change from AUD to GBP?", "I didn't see any reason why my transfer was declined. What gives?", "How do I get this damn virtual card to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an outgoing transaction", "pos": "Why is my transfer still pending?", "neg": ["Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "Why haven't I seen the cash from the cheque I deposited yet?", "I am having trouble finding the top-up card verification code.", "What is minimum age for an account?", "Can you tell me the countries you provide support for.", "I thought transfers were free. Why was I charged to transfer?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "Can we skip verifying?", "Why does my statement show various transaction times?", "The exchange rate was wrong in the foreign country I got cash in."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean when a transfer is \"pending\"?", "pos": "Why is the transfer showing pending?", "neg": ["Please verify my source of funds.", "Where can I withdraw money from?", "What should I do if I lost my phone?", "I would like to exchange currency  What types are there?", "What currency can I use to pay for a top up?", "My refund for a purchase hasn't  cone through yet.", "Why was I charged a fee for debit or credit card payment?", "I need to refund my item, can you please help?", "How can I verify my top up?", "How do you Top Up on the apple watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "pos": "Why is my last transfer pending?", "neg": ["I can't find my phone and I'm worried someone is going to use it", "Do you have charges now when you pay with a card?", "Please provide me with the restrictions of the disposable cards.", "I bought something and already paid for it but now I don't see it.", "How can I the person see my money transaction?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "Do you think you're asking for too much information about me?", "Is a physical card also available", "I see a direct debit charge that I did not approve", "Is it possible to get both Mastercard and Visa card from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems like a transfer is pending.", "pos": "Why is a transfer I did recently still processing?", "neg": ["Can you tell my why my funds transfer did not work properly?", "I am not able to prove my identity", "Is there a disposable virtual card?", "How can I move money from my account at a different bank to the account I have at this bank.", "My money hasn't been transferred yet.", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "Is it free to send out more cards?", "What are the top up charges for all US cards?", "I wanted to top up my account and it doesn't look like it worked", "I attempted to top up using my card, but now the money just disappeared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "pos": "I did a transfer but its still pending", "neg": ["Why did my top up get reverted?", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Will you guys charge me for topping up by transfer?", "It appears my top-up has not gone through.", "I was charged too many times for one transaction.", "My account transfer was not cleared.", "Why can't I withdraw money?", "There are automatic debits on my account that I did not make.", "I need to transfer something from China, How long will it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transfer waiting.", "pos": "Why is my transfer stuck on pending?", "neg": ["Help me please, My Apple Pay American Express top up does not work.", "Please help me delete this account.", "Can you tell me what countries you offer support for?", "What are the acceptable currencies for adding funds?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "What do I need in regards to identification?", "The top-up is broken.", "Are there any charges for European bank card for top up?", "I thought I knew my password but I guess I was wrong, what can I do now?", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "pos": "My payment shows that it is pending will I be charged more money?", "neg": ["What should I do if I don't know my password?", "what was the $1 fee i got", "Can third party fees affect a transfer?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "Can I have my account add money automatically in certain intervals?", "i have been trying to top up my account with a check but it won't work", "If I am running low on credit can I auto top up?", "I would like to cancel my order.", "What is the charge for sending out more cards?", "Where Is the top up verification code found?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is a transfer I did recently still processing?", "pos": "How long will my transfer stay pending?", "neg": ["I would like to edit my personal information .", "In a month, my card will reach its expiration date, am I required to request the next card?", "I'm having difficulties changing AUD for GBP. How do I do this?", "why was a transfer declined", "Can you issue both a Visa and a Mastercard to me?", "Mastercard is preferred to me.", "Could not complete transfer, states 'declined'", "How can I edit my personal details in the app?", "I have my residency in the US, but I would love to get a card.", "I think there was an error in your exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for pending to go through", "pos": "I did a transfer but its still pending", "neg": ["Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "I was unable to activate my card.", "A payment that I didn't make appears in my app.", "I am inquiring about your auto top up feature.", "Why was I charged for getting cash?", "Will my new card work outside of the EU?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "If I have a physical card can I link it?", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "I got charged twice with a duplicate card. How do I resolve this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a transfer to show", "pos": "A transfer is pending.", "neg": ["Is the EUR accepted for exchanges?", "Why does my identity need to be verified?", "Will you be able to exchange to EUR?", "How many digits identify the top-up verification code?", "Why was my withdrawal declined", "Help! When will the card arrive at my home?", "Cancel Transaction", "Somebody used my card without my knowledge!", "Card activation steps", "Why was I charged for a cash withdrawal at the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a transfer to finish pending?", "pos": "The transfer finally worked, but how long does it stay pending?", "neg": ["There is a potentially fraudulent direct debit on my account.", "I used foreign currency to buy something and I think the rate applied is incorrect.", "I used my card to make a payment and wondered why the payment was reverted?", "Where do I pay with my debit or credit card?", "How long do I have to wait until the transferred money shows up?", "Do you have a children account available?", "Can I get a card in the US?", "Why was my transfer stopped ?", "What do I do if I have exceeded all my PIN tries?", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i put in money for vacation and its not showing. i need that money today, how long will it take", "pos": "I have not seen any changes in my account balance(s) after making a transfer.", "neg": ["I have just read my statement and there is a payment I don't recognise.", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "I have been charged two times for one transaction.", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "Can I link my card I previously received?", "How do I withdraw money?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "Why is there extra cash in my account?", "I need to top up using a cheque", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer finish pending?", "pos": "I did a transfer but its still pending", "neg": ["how many virtual cards can i have, i want 8", "I need to exchange a currency - can I do that here?", "is it ok if i use both visa and mastercard", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "Where can I edit personal details?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "Which flat currencies do you support for holding and exchange?", "Explain pending transactions.", "I withdrew some cash and the exchange rate seems to be wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have not seen any changes in my account balance(s) after making a transfer.", "pos": "Why is my transfer stuck on pending?", "neg": ["How do I find out how or where this transaction on my account came from?", "Tell me more about getting a virtual disposable card.", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "The cash abroad exchange rate is applied wrong.", "I live in America, but I would like a card.", "I can't see a verification code anywhere", "Help! I made a transfer in error and need to cancel it before it's complete!", "My friend would like to send me money. What are the options available to them?", "can i get a virtual card online", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer but its still pending", "pos": "For what reason is my transfer still pending now?", "neg": ["There is a cash withdrawal on my statement that I don't recognize", "Are you able to make exchanges to EUR?", "Is there a fee that comes with transfers?", "Why was the exchange rate so wrong when I bought something!", "Do you support fiat currencies?", "Do I receive the physical card for free", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "You shorted me money when I tried to make a withdrawal.", "I attempted to get cash in the ATM but it was not authorized", "I made a payment and it was reverted and wanted to know why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer is pending.", "pos": "How long does a transfer take?", "neg": ["I looked at my statement and found a payment I and found a mistake.", "Am I able to add money into my account using my American Express?", "Where can i find my top-up verification code?", "How do I get selected for a visa card?", "is it free to add money to my card", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "I have my residency in the US, but I would love to get a card.", "If I'm getting my identity verified, what all do I need?", "I found my card, am I able to put it back into the app?", "In the App I see a payment that is not mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer stuck on pending?", "pos": "For what reason is my transfer still pending now?", "neg": ["Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Hold old do my kids have to be to use the service?", "Why was I charged a fee on a cash withdrawal?", "Can you tell me how do I get a card?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "If I want to send out more cards, do you charge extra for that?", "What are the exchange rates you assign?", "Can I use a bank transfer to add money to my account?", "What is the length of time for money to reach the account?", "I was charged two times for the same thing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer but it is still pending.", "pos": "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "neg": ["I need to know where this charge is coming from?", "The activation process for my card isn't working.", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "There is a transaction showing up several times.", "I want to start using my card, how do I activate it?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "My top up didn't go through", "Are there any disposable virtual cards?", "I would like to get some extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer take?", "pos": "Why is my transfer still pending?", "neg": ["can you tell me where to find the top-up verification code?", "I was overcharged a pound.", "Will I be charged for receiving money?", "I couldn't pay with card in a shop", "Please help me get a Visa card.", "Is my card lost? I am still waiting for it to be delivered.", "How can I tell if someone else is using my card?", "What is this fee showing up in my account for?", "How do I withdraw money?", "I just got married and I need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money transfer hasn't appeared yet.", "pos": "The transfer finally worked, but how long does it stay pending?", "neg": ["please delete account", "Where are the Mastercard ATMs?", "My transaction went through but I was charged a fee. Why?", "Why haven't I seen the cash from the cheque I deposited yet?", "I hope to get a Visa card", "I see a payment on my statement for  a place I didn't make a purchase at.", "Can I get an item refunded?", "I don't know what this Direct Debit payment on my account is for.", "How long will it take for my top up to work? It's still pending", "Would reinstalling the app solve the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer still pending?", "pos": "Why is my last transfer pending?", "neg": ["How come my card doesn't work anymore?", "how much will I be charged for making a transfer?", "What age do you have to be?", "I just checked my account on the App and there is a payment on there that I did not make.", "What form of identification is accepted?", "What reasons could cause my top up to be reverted", "Can you please explain why the exchange rate for the item I bought is wrong?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "I need to close my account as soon as possible.", "Um, my top up didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "pos": "Why is my last transfer pending?", "neg": ["Is there a way to get a virtual card?", "I can't find the card PIN.", "How do I access the virtual card?", "Do you take both Visa and Mastercard?", "How can I switch on my new card?", "do you offer refunds? i would like to return purchase.", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "My cash transaction isn't showing on my receipt", "Is there any way to get my salary in a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the transfer showing pending?", "pos": "How long will my transfer stay pending?", "neg": ["Currently my card is broken.", "I do not understand what this particular direct debit is ?", "Card payment didn't go through.", "Where can I locate my card PIN?", "Explain the card PIN to me.", "Where do I order a virtual card?", "Can you explain to me why a top-up would still be pending?", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "The balance has not been updated.", "i am express delivering my card to the us, how long will that take"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For what reason is my transfer still pending now?", "pos": "Why is my last transfer pending?", "neg": ["Why was the exchange wrong for the item I purchased?", "What is the process when my card is due to expire?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "is there a limit for top up?", "How long will it take to verify my account?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "What do I have to do to get a Visa card?", "want to know how to get virtual card", "I want to transfer money into my account, what do I do?", "I'm still waiting for my transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will my transfer stay pending?", "pos": "The transfer finally worked, but how long does it stay pending?", "neg": ["What is the process for setting up and account for my child?", "Send me my card now! ASAP", "can i transfer money i the app", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Could you please tell me why my card payment didn't work?", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "The ATM is messed up. It gave me less than I wanted.", "What do I do if I completed a money transfer but the recipient hasn't received it?", "what is going on with my cash withdrawal? the exchange rate is wrong", "Why should I have to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer finally worked, but how long does it stay pending?", "pos": "My payment shows that it is pending will I be charged more money?", "neg": ["Verify my source of funds?", "What is this extra fee?", "Where is the nearest Mastercard ATM?", "I want some extra physical cards.", "am afraid someone may have gained access to the info on my card.", "What's the procedure for canceling a purchase?", "Can I reset the passcode?", "What do you require for identity verification?", "I was charged twice for a few things this week when I only bought one. What do I do?", "I have an unknown charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my last transfer pending?", "pos": "My payment shows that it is pending will I be charged more money?", "neg": ["My card needs to be activated asap", "Why is the pending status on my cash withdrawal taking so long?", "How do I transfer funds if I am paid in GBP?", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "I have a transaction that shows multiple times.", "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "Do you convert to Euro?", "How long does it take for a transfer to show up in my account?", "My payment for my card is not working", "let me know how many disposable cards I can have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "pos": "My payment shows that it is pending will I be charged more money?", "neg": ["If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "Can I receive payment in another currency?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "There was an extra fee when I was at the ATM.  Why?", "There's been a transaction to the wrong account.", "When will my top up go through?", "how to get virtual card", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "I found a charge on my debit that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to terminate my account", "pos": "I want to close my account now.", "neg": ["I'm not able to activate my card how do I fix this problem?", "Do you charge a fee on currency exchange?", "I attempted to enter my pin to many times.", "What do I do if my phone was stolen?", "I want a refund for an item", "When will I get my card shipped to me?", "How would I go about getting a physical card to use in stores?", "My identity verification isn't working", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "I got charged in double and want a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to delete my account, please.", "pos": "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.", "neg": ["Is an auto top-up option available?", "If I ordered my new card last week, how much longer should I wait to receive it?", "Can I see where my money is being transferred from?", "Why did I not get the amount I specified at the ATM?", "What forms of ID do you need for identity verification?", "If I don't live in the UK, can I still get a card?", "I used to know my password, but not anymore.", "How can I pay for top-ups?", "Are you aware of any charges for receiving money?", "How can I tell if someone else is using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to close my account due to poor customer service.", "pos": "Tell me how to delete my account.", "neg": ["I got cash abroad and need to check the exchange rate", "How do I verify the top up?", "What currencies can I use to top up my account?", "I'm panicking!  I lost my card!  Help!", "How can I order my card?", "How can I find the source for my available funds and money?", "i have tried everything to complete a transfer but can't, what should i do next", "I contacted the seller and he won't respond.  Please just refund me my  money.", "My top-up was rejected", "How can I alteration my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Delete my account now please.", "pos": "unhappy with service need to delete account", "neg": ["I see a direct debit transaction that I didn't make.", "Tell me why I need top-up to be verified?", "I have a new phone number and need to edit my contact information.", "Is there a way to set up an auto top-up?", "Is the fee with my cash withdrawal a mistake?", "Can you please explain to me why there is an extra €1 fee in my statement?", "Editing my personal details", "I think a fee was applied for paying with a card.", "How does identity check work?", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "cancel my account", "pos": "Please delete my account immediately.", "neg": ["Do you offer disposable virtual cards too?", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "Am I allowed to hold money in multiple currencies?", "Can a credit card be used to transfer money?", "Is it possible to order a card?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Do I have to go somewhere to activate my card?", "Duplicate transactions appear on my account", "is my pin the same as my passcode", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to close my account. The service you provide is unsatisfactory to me.", "pos": "I would like to terminate my account.", "neg": ["I do not have the information to verify my identify.", "Where do I pay with my debit or credit card?", "I can't get the virtual card to work", "Can I top up?", "Using international ATMs messes up the exchange rate.", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "How can I go about ordering a virtual card?", "Can I top up my balance with a cheque?", "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "What should I do if I think someone is using my card without my permission?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please delete this account.", "pos": "I am not happy with your company. Please delete my account asap.", "neg": ["I did a transfer but the balance is the same.", "How much are the rates of exchange?", "Is auto top up available?", "I'm waiting for a money transfer to show, still.", "Can you tell me when my money transfer will go through", "Why can't I topup my account?", "For the disposable cards, what are the restrictions?", "Explain to me why a transfer would be declined.", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "Tell me why there is an extra charge when I used an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I deactivate my account?", "pos": "How do I delete my account now", "neg": ["Is there a maximum for top-ups?", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "The app does not know it is me.", "I tried activating my card and it didn't work", "Where did my deposit for my source of funds come from?", "There is a fee for a transfer, please explain that to me.", "Why did I get charged a fee, I thought it was free?", "I put money into my account in the form of a cheque, but my balance did not change.", "Is there a way to undo a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not happy with your service and request that my account be terminated!", "pos": "Your service is bad.  Close my account.", "neg": ["The card is non-functional.", "I need another card", "where can I get the info for my funds", "If I can, I would like to get both Mastercard and Visa from you.", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "Is there an additional charge to exchange currencies?", "How do I exchange USD to GBP?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "What foreign exchange rate will I get on weekdays and on the weekends?", "Why does my transaction have an added fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me delete my account.  I am not satisfied with the service.", "pos": "How to I close my account?", "neg": ["Is it possible for a person who lives in the US to get a card?", "I have to quickly transfer something to China. How long will it take to arrive there?", "What about an auto top-up, is that a option?", "Can you explain why the ATM is giving me less money than what I asked for?", "How do I exchange AUD for GBP?", "I am still waiting for verification.  Can I use my account before I am verified?", "Please help me with my card.  It won't activate.", "What is the charge for exchanging currencies?", "Is it possible to change from USD to GBP with your App?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wish to remove my account.", "pos": "Please delete my account and personal information.", "neg": ["A duplicated payment was made for something.", "Which flat currencies are supported for holding and exchange?", "What proof of identification is needed?", "Please explain to me the process of getting a virtual card.", "Can I allow other people to top up my account?", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Does your app allow currency exchange from USD to GBP?", "You accepts my card?", "Can I link my card I previously received?", "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "please delete account", "pos": "I would like to delete my account. I'm not happy with the service you're providing", "neg": ["There's a possibility that my card was compromised.", "I want to get a Visa and Mastercard, is it possible to get both from you?", "why wasn't a transfer to account approved", "Why didn't this transfer work?", "The card payment I made didn't work.", "How much does a transfer cost?", "Can I check my recent refund in my statement?", "how long should I expect to wait for my card to arrive?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I need to add a serious amount of cash to my card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to close my account & I will never do business with you again.", "pos": "How can I delete my account?", "neg": ["Where is the top-up card verification code?", "The money disappeared when I tried to use my card to top up.", "I got an unexpected charge on my transfers. How can I correct this?", "How does someone else top up my account", "What are the steps needed to top up with Apple Pay?", "My product was faulty.", "Will I get charged on a foreign currencies exchange?", "the balance has not changed, but I have deposited some money", "How do I add an existing card to the app?", "Why can't I get cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to delete my account.", "pos": "How can I close my account?", "neg": ["I need a new card.", "I have a duplicate payment on my account", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Why did it cost money to transfer funds?", "Why would a cash withdrawal still be pending?", "I made a payment and it appears it is showing twice", "Can someone assist me with activating my card?", "If I need to top up with cash where should I look?", "I cannot use my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Close down my account.  I don't like your service.", "pos": "Can you please disable my current account.", "neg": ["Is there a limit on disposable cards?", "Can I have it delivered on a specific date?", "I would like to track a card sent to me, how do I do that?", "Is there a way to change my PIN without having to go to the bank?", "How do I get my card on the app?", "A fee came along with me paying with card", "Do I have to use bank approved ATM's", "May I change my PIN?", "I see a direct debit transaction that I didn't make.", "How do I create a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I delete an account?", "pos": "I'm not happy with service and would like to delete this account.", "neg": ["why is top up pending", "What should I do if I think that someone might be using me card?", "What fiat money can I used in the exchange and holding?", "I have a payment I didnt make on my account", "I can't add any more money.", "My top up was denied", "How much is the charge to top up via credit card?", "How can I tell the source for my available funds?", "You accepts my card?", "I transferred money but the balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me delete this account.", "pos": "I am not satisfied with your company and wish to delete all accounts immediately.", "neg": ["Why isn't a refund showing on my statement?", "Why can't I use my card?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "Is there a specific date i can have it delivered?", "Where can I order a card?", "What  is the verification process for a top up card?", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "I want to top up by using a credit card, which ones do you support?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "can i order cards on the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps to finishing up with this account?", "pos": "I want to end my account", "neg": ["What do I owe for a new card?", "why wont my american express work to add money", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "Guide me on how to unblock my PIN", "Why have I been charged for pulling cash out of my own account?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "My account seems a bit off and getting weird charges.", "\nWhich cash machines will allow me to change my PIN?", "Can you see my new balance yet?", "I mistook my pin and now I am locked.  Can you unlock me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I close my account, I don't want it.", "pos": "Please delete my account immediately.", "neg": ["I have a transfer that is pending.", "There is a withdrawal on my account that I don't remember initiating.", "There is a pending payment on my account, what does this mean?", "I want to apply for a Visa card.", "Where can my card be used?", "what steps do i do to get a real card", "How long will it take the money to appear in my account?", "I see an unfamiliar payment on my statement.", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "My top up didn't go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please delete my account now.", "pos": "I need to terminate my account immediately.", "neg": ["What do I have to do to cancel a transfer?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "Card refund is not showing up in my statement.", "Has there been any activity on my card today?", "How does my top-up got cancelled?", "I still haven't received my card after two weeks, is it lost?", "why is there a fee for a payment on my card?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "Why is the check I deposited this morning not showing up?", "I didn't make this payment!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to terminate my account.", "pos": "How do I close my account?", "neg": ["My card payment was reverted, why?", "What currency is acceptable for a top up?", "Will you charge me for exchanging foreign currencies?", "The cash I got at the ATM is still in my account.", "What's the deal with verifying the top-up?", "What should I expect to be charged on a SEPA transfer?", "Are SWIFT transfers supported?", "Why is the exchange rate wrong for my cash withdrawal?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "I just did a money transaction but its not showing they received it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This place has been too much work so I'd just like to close out my account & be done.", "pos": "What's the process for terminating an account?", "neg": ["How come I can't seem to verify my id?", "I need my card delivered as soon as possible.", "Can I get my card fast tracked?", "I did not have the right exchange rate applied to my situation of pulling out cash", "The refund isn't appearing in my account", "How to a go about ordering a disposable virtual card?", "Will I be charged for adding money using an international card?", "I could not get money from an ATM", "I want this fee reversed from my account.", "Although I transferred some money, it has not as of yet, arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to invalidate my account.  I am very disappointed with your services.", "pos": "I no longer want this account, what should I do?", "neg": ["How do I verify the top up?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "my check or cash deposit has not shown up", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "I left my phone at the hotel.", "What other fiat currencies can I use?", "I tried activating my card and it didn't work", "When will my transfer arrive from Europe?", "I think you reverted my top up.", "Why would my payment for my card show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "if im not using my account should i close it or just let it sit", "pos": "Please delete my account and personal information.", "neg": ["Can I directly deposit my salary to this account?", "What do I need to do in order to use my card I just got?", "What happens when I money transaction doesn't show up on the receiving side?", "I don't know my PIN, how can I find that out?", "Will I be charged for topping up my account using a bank transfer?", "May I get my salary paid out in a different currency?", "I recently transferred money to my account when will it show up?", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "How do I get a new card sent to China?", "What cash machines will let me change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "terminate my account please", "pos": "I'm not happy with service and would like to delete this account.", "neg": ["I need to deposit my virtual card, how do i do that.", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "Will I be able to get both a visa and a mastercard?", "I no longer have my phone, what should I do?", "My top-up was reverted by the app.", "Last week I put a cash deposit into my account and it is still isn't there.", "I was charged $1 in a transaction.", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "I couldn't transfer to an account.", "The app is saying I made a withdrawl but I didn't."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I shut down my account and get out of this company?", "pos": "I'm dissatisfied with the service and would like to terminate the account.", "neg": ["I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "How do I actually obtain a card myself?", "Are there limitations to what currency I can hold?", "You provide support in what countries?", "I would like to exchange currencies on the app. How do I do this?", "I would like to dispute a payment I didnt make", "How much would it cost me for a bank transfer to top up my account?", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "No option to top up with a cheque ?", "My salary is in GBP, do I need to exchange it before putting it into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer want this account, what should I do?", "pos": "Are you able to delete my account?", "neg": ["My card payment was not successful.", "I can't see my Google Pay top up. Is it not working correctly?", "I made a mistake and need to cancel a transfer.", "What is this random charge of one pound doing on my account?", "I tried to top up but the app rejected it.", "My money I had was gone and I could not get gas!", "Why haven't I received my new card yet?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "where can I see who sent me funds", "I want to top up from my Apple Watch, can I?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I close my account?", "pos": "I am not satisfied with your service.  Close my account.", "neg": ["how long does it take to get my card i am in a rush", "Can you tell my why my funds transfer did not work properly?", "I made a check and cash deposit that wasn't credited to my account.", "Could you tell me about the restrictions that are on the disposable cards?", "Money was taken out without my consent,", "How long are deliveries to the US?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "Am I able to stop a transfer?", "How do I receive a disposable virtual card?", "When can I expect my card? I live in the US."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Delete my account please. Now!", "pos": "I am looking to delete my account. I'm not happy with the service provided by you.", "neg": ["I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "Do you know what your exchange rates are?", "Why do I need to have my identity verified?", "I took out money, and didn't get all of it.", "How can I check to see where my funds come from?", "What are the fees for using transfer to top off my account?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "For the identity check, what kind of documents do I need to have?", "Was my transaction reverted with my card?", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to terminate my account?", "pos": "for god sake, just delete my account i am sick of this", "neg": ["What currencies are accepted to add money?", "stolen phone, what should i do", "How low does the balance have to be before the system updates?", "Can you tell me my code to get into the app?", "My google top-up pay is not going through", "When I purchased a product in another country the currency exchange was incorrect.", "Help me!  When I was abroad, the exchange rate was wrong.", "Where can i top my card for free?", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to deactivate my account.", "pos": "What steps do I need to do to delete my account?", "neg": ["Can I use this all over the world?", "how to exchange currencies", "What do I do if there is an electronic debit that is not correct?", "I tried to do a transfer but it didn't go through.", "What locations allow me to withdraw money?", "Are bank transfers immediate?", "How can I top up with Google play?", "There is a direct debit payment I don't recognize.", "I just saw a fee on my account. When do these get charged?", "Please explain why my payment was declined? I thought everything was good."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to inactivate my account.", "pos": "how do i cancel my account", "neg": ["What are the fees for using a European bank card?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "How can I top up using google pay?", "Can I pay for my gas using my Apple watch?", "When I look at my statement there is an extra fee, that is for what?", "My address is incorrect on my file.", "How much would it cost me for a bank transfer to top up my account?", "Why is the ATM not allowing me to get cash?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "Why is the transaction not posting?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to end my account", "pos": "I am not satisfied with your company and wish to delete all accounts immediately.", "neg": ["How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "What is the handling fee for transfer?", "Why was I charged an extra fee when using the card?", "Will I get charged for topping up with an international card?", "My daughter need a card from this account. Is that possible?", "Which atms allow me to change my pin?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Why is there an extra fee charged?", "I returned an item but don't see it on my account?", "Can I top up my balance with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "your company is awful, i would like to delete my account please", "pos": "Your company is lame. Shut down all my account services right now.", "neg": ["I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "What is the strange cash withdrawal on my statement?", "I was charged two times for the same thing.", "I was able to find my card. How to I go about putting it into my app?", "I want to use cash to top up.", "I have a new phone number and need to edit my contact information.", "My physical card is not working", "Is there a fee for european bank cards?", "I've been waiting ages and my PIN hasn't gotten here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't like the services, please close my account", "pos": "I am upset with your service.  Please delete my account.", "neg": ["I have transferred some money but the balance hasn't changed", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "Why has my top up failed?", "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "WHAT IS THE REASON FOR THAT", "What happens when a payment is reverted?", "An ATM swallowed my credit card!", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "I think a card payment I made was cancelled.", "I need to cancel a purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you able to delete my account?", "pos": "Can you close my account please?", "neg": ["my statement contains an unknown payment", "I found a transfer fee - is that correct?", "What can I do to verify my card?", "Tell me how I can verify a card top-up.", "Will you work with any fiat currencies?", "How come I did not get a virtual card yet?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "Which card would I get, Visa or Mastercard?", "So, my transfer is showing as pending, when will it actually go through?", "Where do I go to see the source of my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to close my account.  Your company is terrible!", "pos": "Your service is bad.  Close my account.", "neg": ["Can you tell me where I can withdraw money?", "How do I get a disposable virtual card as well?", "Where can my card be used?", "Why hasn't my transaction arrived?", "I need a new card, my old card is expiring.", "Where is the money I put in the bank?", "How are exchange rates determined?", "Am I able to get both a Visa and MasterCard from you?", "What information do I need to gather in order to activate my card?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to stop my account", "pos": "How to I close my account?", "neg": ["After transfering some money my balance hasn't changed.", "Do yo charge a fee for exchanging foreign currencies?", "What's wrong with my ID? I can't verify it.", "Can you make exchanges using the EUR?", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "i need to proof my identity to you why and how?", "Is there a charge for transfers?", "I'd like to know where my funds come from.", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "Purchases I did not make are appearing in my bank statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to terminate my account immediately.", "pos": "I need you to delete my account now.", "neg": ["Why have I not received my PIN", "what currencies can I receive my salary in with this?", "Explain why a card payment would be cancelled?", "How much does currency exchange cost?", "I want to use a cheque to pay.", "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "I want to choose a new PIN.", "How come I can't find my payment?", "How can i reset my passcode ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to close my account now.", "pos": "I am not satisfied with your company and wish to delete all accounts immediately.", "neg": ["What physical locations can I use cash to top up?", "I was doing a transfer and received a \"decline\" message.", "Where is the top-up verification code located?", "Where do i go to receive a virtual card", "Is there a limit on how much I can top up?", "I believe you charged me too much to exchange my money", "When will my cheque process?", "My card payment won't work.", "Can I use my card no matter where I go?", "The amount of cash i have received is not correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not satisfied with your company.  Close my account.", "pos": "How can I close my account?", "neg": ["How is the exchange rate doing?", "What does a transfer cost?", "I need to find out where the card is that I ordered.", "What do I do if I can't get my card out of the ATM?", "Am I able to order a disposable virtual card?", "Would reinstalling the app solve the problem?", "I am not supposed to be charged a cash withdrawal fee, but I was.", "What currencies do you accept to add money?", "What are the current exchange rates?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to delete my account. How do I do this?", "pos": "I want to get rid of the account, and delete personal information .", "neg": ["My bank app said that I got cash from an ATM, but that's a mistake.", "How old do you need to be to use the banks services?", "Someone stole my card!", "What are the currency exchange fees?", "I would like to have assistance with activating my card.", "\nWhere can I withdraw money from?", "What can I expect if I use bank transfer to top up my account?", "I needed $100 but all it gave me was $20.", "How long does it take for a pending cash withdrawal?", "Why did I not get my refund yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "pos": "How can I delete my account?", "neg": ["Do cash withdrawals cost anything?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "I noticed that there's a payment on my card that's pending.", "What ATMs use this card?", "Why has my payment been reversed?", "I have a disposable card but it does not work?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "Where can I find the exchange rate for my transfer?", "I transferred money and it didn't get there.", "Can I change my details because I moved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "pos": "make my account go away", "neg": ["My payment has not been accepted.", "How long do I wait for a transfer from the United States?", "My card will expire soon, When do I need to order a new one?", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "How can I pay for top-ups?", "How long will it take to transfer something from China?", "Where are the ATMs that I can use Mastercard?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "Why is it saying my card payment is declined when I made it?", "who can put money in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This is terrible, i want to delete my account", "pos": "I am looking to delete my account. I'm not happy with the service provided by you.", "neg": ["How long does it take to verify a cash withdraw?", "My top up doesn't work", "My refund has not arrived, and I am unsure why. Who do I contact?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "Have a payment that I haven't done.", "Why am I being charge a fee when using an ATM?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "I want to activate my new card.", "Is there any way I could open an account for my daughter?", "Is there a fee for european bank cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to close my account?", "pos": "Delete all of my account information and my account right now.", "neg": ["Why was I charged twice for the same transaction?", "I live in the EU.  Can I order one of your cards?", "When will my balance reflect a deposit?", "How can I pay for top-ups?", "Need a new passcode.", "how do I know where I can get money withdrawn?", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "You sent me a card and now I want to link it.", "I think there has been a mistake on my exchange rate for this purchase.", "I purchased something and already received it, why hasn't the money taken out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to close my account, as I'm not happy.", "pos": "Please delete my account immediately.", "neg": ["I have been double charged", "How do I get to the virtual cards?", "Can my daughter also have a card issued in her name, but linked to my account?", "Do you accept Mastercard?", "how can i track card you sent", "The fee charged when I changed rubles into British pounds was too much.", "How come my top-up didn't go through instantly, like it usually does?", "How long does it take for a card to arrive?", "There's a direct debit payment that I don't recognize.", "Can I change my pin at ATMs?  If so, what ones?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I close my account?", "pos": "Please delete my account immediately.", "neg": ["How long will it take for my cash withdrawal to no longer show as pending?", "How do I get my card on the app?", "I am still waiting for a money transfer to appear.", "My salary is in GBP. Do I need to configure this somewhere?", "I deposited money in the form of a cheque, but my balance has not increased.", "Is there a charge for exchanging foreign currency?", "How do I know which payments I make will have additional fees? Where can I find this information online?", "What do I have to do to get the contactless to work?", "what can I do if I got my American Express in Apple Bay but top up is not working?", "How long will it take for the money to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not happy with service and would like to delete this account.", "pos": "I hate this company! Can you delete my account?", "neg": ["Will I be able to track the card that was sent to me?", "I just got married and I need to change my name", "I need more physical cards.", "Can I use my account even though the identity verification has not passed yet?", "There is a charge for an additional pound.", "Why did I get a $1 extra fee on the statement?", "Can I use my account without verifying identity?", "I can't find how to top up my account with a check.  Where is that?", "I tried to top up my account and it didn't work", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please delete my account immediately.", "pos": "Please delete my account and personal information.", "neg": ["I need assistance activating my card?", "An extra fee of €1 was in my statement", "What is the top up code for?", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "I did not make a cash withdrawal that is on my statement", "How long does it take to verify a person's identity?", "How long do I need to wait to see an update after I make a bank transfer?", "Can I order another card?", "what is this charge i didnt do it what can i do", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to delete my account. I'm not happy with the service you're providing", "pos": "Tell me how to delete my account.", "neg": ["My top up isnt working", "I have a new email.", "Is my fiat currency supported for both hold and exchange?", "How is this transfer supposed to work? It's not working for me.", "Where do I go to change my account details?", "What are your supported countries?", "Some cash shows up on my app.", "My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "Can you show me how to top up with Google play?", "How would I change my details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I terminate my account.", "pos": "How do I delete my account? I am dissatisfied with the service.", "neg": ["I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "My source of funds need verification.", "Why can't my beneficiary get access?", "want to know where funds come from", "What is the reason for my card payment to be reverted?", "Help me use American Express to add money to the account.", "Please tell me how disposable virtual cards work?", "I need to reset my passcode, this one isn't working", "Why is the cash withdraw I made shown as pending?", "Even though I added money ey to the card, I couldn't use it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I hate this company! Can you delete my account?", "pos": "I am dissatisfied, I would like to close my account.", "neg": ["Why did you guys charge me an extra €1?", "In my app, a direct debit payment that I didn't do shows up.", "how to get new card after atm eats it", "Can I use check to deposit?", "How do i transfer something faster than normal?", "Tell me why my transfer is declined.", "Are transfers not free? I didn't know I would be charged for transfers.", "When will my balance reflect a deposit?", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "In my statement, there was an extra €1 fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm dissatisfied with the service and would like to terminate the account.", "pos": "Your company is lame. Shut down all my account services right now.", "neg": ["Do I have to go somewhere to activate my card?", "My card has been lost! help!", "Why does top-up require verification?", "Is it possible to get both Mastercard and Visa card from you?", "How will I know my pin number?", "My card doesn't work when I use it.", "Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.", "Is there a topping up limit?", "Where is an ATM?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This company is bad, delete my account now.", "pos": "Can you please disable my current account.", "neg": ["Can you tell me what the exchange fee is?", "Let me know what the steps for the identity checks are", "Can I have a card even if I am not living in the UK?", "Where did my deposit for my source of funds come from?", "If there isn't much money left over, will it top-up automatically?", "Can my job deposit my wages directly into the account.", "Why can't I transfer money to a beneficiery?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "I believe my top up has failed", "I'm not able to withdraw money from the ATM but I'm not sure why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I need to do to delete my account?", "pos": "The service here is horrible, I want to delete my account.", "neg": ["Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "I didn't make this payment and it's on my app", "How does a US resident go about acquiring a new card?", "What's the fee for exchange of foreign currencies?", "Why wouldn't my withdrawal go through?", "Using your app, would I be able to exchange between USD and GBP?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "How do I get my card active?", "Why is there a direct debit set up in my name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me terminate and close my account.", "pos": "I would like to cancel my account.", "neg": ["I recently reported my card as missing/lost, and I just found it. Can I still use it?", "I cannot seem to use my card.", "How long does it take for money to reach my account?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "why is top up pending", "DO I have to be 18 to open an account?", "I just tried to top-up and now I'm getting an additional verification message, why?", "i would like to top up with check", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to delete my account.", "pos": "unhappy with service need to delete account", "neg": ["I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "I had to pay money for paying with my card.", "I was charge a fee that I wasn't told about", "I need to know where I can withdraw money.", "What are these disposable cards meant for?", "I got $20 when I should've gotten $100", "what countries can i use my card in", "I can't see a top-up top-up verification code.", "What ATMs can I use this card?", "I believe my card has been compromised because of a strange withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am dissatisfied, I would like to close my account.", "pos": "I need you to delete my account right now.", "neg": ["What proof of identification is needed?", "There is an extra $1 charge on my statement, why is that?", "When will my transfer post to my account?", "How long will a transfer take from Europe?", "How do I receive a card?", "Is it possible to get both a Visa and a Mastercard?", "I need my card activated.", "What went wrong when I tried to do my transfer?", "What apps can I use to top up my account?", "Can I add to my account using a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you delete the account?", "pos": "I am looking to delete my account. I'm not happy with the service provided by you.", "neg": ["The exchange rate applied is wrong for my international purchase.", "How do i find my top-up card's verification code?", "Where is my virtual card?", "how much for topping up by card?", "Why was my cash withdrawal cancelled at the ATM?", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "The cash abroad exchange rate is applied wrong.", "Why isn't my google top-up pay working?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not happy, I want to close my account.", "pos": "I am looking to delete my account. I'm not happy with the service provided by you.", "neg": ["My top up may have been reverted", "Why can't my ID be verified?", "I topped up my account but the money isn't there now.", "Tell me why my balance did not change when I tranferred cash.", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "How would I change my details?", "I need to know where do my funds come from", "What is this $1 charge on my account?", "Where can I find top up by cash deposit?", "Why is there an extra fee charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Remove my account immediately.", "pos": "unhappy with service need to delete account", "neg": ["Can turn my money into another currency?", "My payment was cancelled", "what are weekend rates for getting cash", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "Can top ups be done from an apple watch.", "What does top-up verification do?", "I need a refund. This is not what i wanted.", "A fee came along with me paying with card", "When will my payment go through?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i cancel my account", "pos": "How do I delete my account? I am dissatisfied with the service.", "neg": ["Does the top-up need verified?", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "Help me order a new card that's going to be expired soon.", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "I want to change my PIN.", "I sent money to someone but they haven't gotten it yet", "What is the verification process for my card?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "What does my daughter need to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to terminate my account.", "pos": "Your company is lame. Shut down all my account services right now.", "neg": ["Is there a charge to use a Top up card in the US?", "Is it possible to get a disposable virtual card as well?", "Please tell me how to edit my personal details.", "I inadvertently completed a transaction on a wrong account.", "How do I get a new card when my old one expires?", "How do you check my identity?", "Verify my source of funds?", "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "I need assistance with activating my new card.", "Why is the pending status on my cash withdrawal taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to delete the account?", "pos": "I don't want this account anymore, how do I delete it?", "neg": ["What identification is required to activate my card?", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "Can you tell me about these disposable virtual cards?", "I didn't know I was going to get charged to use my card.", "I was supposed to get a refund but I do not see it.", "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "There is a fee for a transfer, please explain that to me.", "Can I add money to my account via bank transfer?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "Why did the ATM swallow my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The company is no good, please terminate my account.", "pos": "I would like to delete my account now, please.", "neg": ["Can you tell me why the transfer isn't showing up on my account?", "What is the length of time for money to reach the account?", "I am looking to get a Visa credit card, what must I do to achieve this?", "Does it cost money to top up?", "What do I do if my card expires soon?", "Why hasn't my refund been appiled to my account?", "Where is the card PIN located?", "Can I do a SWIFT transfer?", "If I want a friend to top off my account, can they?", "Can I choose between Visa or MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to delete my account now, please.", "pos": "I am looking to delete my account. I'm not happy with the service provided by you.", "neg": ["What are the fees for using transfer to top off my account?", "I have an unknown debit charge in my statement, why?", "Are there any fees associated with receiving money?", "What is the length of time for money to reach the account?", "Is there a way to view the history on where my funds came from?", "i did not get any money but still was charged", "Why do I see an extra £1 charge on my statement?", "How much does it cost for a physical card?", "Can you assist on apple watch top ups?", "How can I find out why my transfer didn't go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "for god sake, just delete my account i am sick of this", "pos": "I need you to delete my account now.", "neg": ["Why isn't my id verifying?", "What are the exchange rates?", "Help!  The app says I took out cash but I didn't!", "Why is the cash withdraw I made shown as pending?", "Is there a fee for european bank cards?", "What is the maximum for top-ups?", "how do i track the moeney", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "I was expecting my new card by now.", "Will I be sent a new card before mine expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i'm not satisfied with the services and no longer want to be a customer", "pos": "How do I close my account, since I'm dissatisfied?", "neg": ["I think my card is lost.  What do I do?", "How can I change to my married name?", "I did a transfer earlier but see that it failed to go through.", "How much is the charge to top up via credit card?", "Why is  my balance not updated?", "How much are the rates of exchange?", "Someone might be using my card that is not me.", "Why is the app showing a still pending message on a withdraw that has already been done?", "Why am I being charged for withdrawing cash but haven't in the past?", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Delete all of my account information and my account right now.", "pos": "I no longer want to keep this account.", "neg": ["What are the steps that I need to take to activate a new card?", "A transaction is showing more than once.", "What is the price for an additional card?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I would like to dispute a direct debit transaction", "Can this app be used to exchange currencies?", "Where is the closest ATM to me?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "Can I exchange currency for different types?", "I deposited a cheque, but the balance hasn't changed yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to close my account as soon as possible.", "pos": "What's the process for terminating an account?", "neg": ["my transfer isn't there", "Which currencies do you work with?", "I was charge a fee that I wasn't told about", "Why hasn't my cheque processed?", "Why hasn't my return cleared my account?", "Where is my PIN located?", "What are the currencies that are accepted to add money?", "My card is about to expire.  Where do I get a new one.", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "Why do I have to give you my drivers license"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am asking to end my account.", "pos": "How can I delete my account?", "neg": ["What does it mean when a payment is pending?", "I think my phone was stolen. What can I do?", "How much does a transfer cost?", "I don't think I made this payment that is showing up", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "Why can I not make a transfer?", "I no longer want this can i cancel my purchase?", "Am I able to do a SWIFT transfer with you?", "I'm interested in getting a card. How does one go about doing that?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.", "pos": "Please delete my account and personal information.", "neg": ["Why is my transfer pending when I already made it?", "I tried to top-up but it got denied.", "I don't know how to verify my identity.", "I tried to withdraw cash and got declined, why is that?", "Is it possible to get a card when i'm not in the UK?", "Is there a maximum for top-ups?", "How do I link a new card to an existing one?", "I can't get the virtual card to work", "My app says I withdraw money from my account from an ATM.", "I think a card payment I made was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your company is lame. Shut down all my account services right now.", "pos": "unhappy with service need to delete account", "neg": ["How long will it take to verify my account?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "The refund I asked for isn't showing up", "Tell me what I should do after my card expires.", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "My card is expiring, how do I get a new one?", "What's the card you sent me's tracking number?", "There's a payment that isn't mine on my app", "\nWhich cash machines will allow me to change my PIN?", "I need to know this, where do my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am upset with your service.  Please delete my account.", "pos": "I need to delete my account.", "neg": ["Why has my new card still not come?", "Where did my extra fee for the transfer come from?", "Will I be charged for adding money by transfer?", "I want to have an item refunded can I do that?", "Cash withdrawal has been pending, why is it so?", "I used my card top-up but all of the money is missing.", "is it just visa or can i also use mastercard?", "Do you have the option for a disposable virtual card?", "Please help me get a Visa card.", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I close my account, since I'm dissatisfied?", "pos": "I am not satisfied with your company and wish to delete all accounts immediately.", "neg": ["Mastercard is preferred to me.", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "Do you take checks?", "I was charged extra when I made a cash withdraw, why?", "is there a way to fix my top up", "What do I do if I detect fraudulent use on my car?", "I would like to know why a withdraw I made for some cash shows up as pending.", "Can you tell me what the cash withdrawal is in my statement?", "What is the timeframe for a transfer in Europe?", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not satisfied with your service.  Close my account.", "pos": "Can you please disable my current account.", "neg": ["Why did I have to pay an additional amount when using my card to pay?", "Why was there a fee when I pulled cash?", "Where do I find the verification code for the card I'm topping up?", "what do i need to have with me to activate card", "My PIN isn't working.", "I must change my address.", "For what reason must I authenticate the top up?", "I'm still waiting for a money transfer to show.", "Although I am not located in the UK area, may i still receive a card?", "Do I have to top up in euros if I use a card, or can I use a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to delete my account.", "pos": "Your service is bad.  Close my account.", "neg": ["I cant transfer money into my account", "I'm unhappy with the exchange rate your cash transactions.", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "How old do you need to be to open an account?", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "The rate of exchange for my cash withdrawal is wrong.", "I would like my money back for an item I purchased", "How can I fix my contactless?", "When should I expect to receive my card?", "What methods are available for my friend to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like my account to be deleted. I'm not satisfied with the service you provide.", "pos": "How do I discontinue my account?", "neg": ["Can my account me accessed by a thief?  I was mugged.", "How do I active this card?", "Is there a fee for topping off by transfer?", "Is there a way to recover my password?", "My app is showing a cash balance that I did not receive.", "Can I see the source of my available money?", "Please send my card as quickly as possible.", "What steps do I have to take to activate my card?", "Am I able to Top Up with Apply Pay?", "What are the uses for disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please disable my current account.", "pos": "I need to delete my account.", "neg": ["Why do we need to verify top-ups?", "Why has my transfer not arrived yet?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I have a pending money transfer", "I need to verify the source of funds.", "Is there an auto top up feature?", "Where can I go to get my PIN unblocked?", "How long does it take for the money to show up in my account?", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "I've forgotten my passcode. Can I reset?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to cancel my account.", "pos": "I want to shut down my account as soon as possible.", "neg": ["I forgot my PIN and now it is blocked.", "What ATMs can I use my card at?", "If I order a new card, how much will it be and how long will it take me to get it?", "Need a new passcode.", "I can't figure out how to unblock my pin number. Can you help me?", "I couldn't transfer money to my bank, why not?", "What is the appropriate age for my child to be able to open an account?", "Is there any reason my cash withdrawal still shows as pending?", "If my card payment isn't working what do I do?", "Would you give me a mastercard and visa?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I discontinue my account?", "pos": "Can you close my account please?", "neg": ["What kinds of cards can I use to top up?", "What is the process for getting an actual physical card?", "My refund is not showing.", "I made a deposit in the ATM and it has not cleared", "My recipient hasn't received the money", "What are the requirements to verify my identity?", "How long will this transfer from europe take?", "Can this app exchange American and English currency?", "Are there any places that I can't use the disposable cards at?", "When will my new card arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your service is bad.  Close my account.", "pos": "The service here is horrible, I want to delete my account.", "neg": ["What do I do now my credit card has been swallowed by the ATM?", "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Can I track history on funds?", "Can you please explain disposable virtual cards for me?", "I made a card payment but it didn't work. Why not?", "What limits are the to top-ups?", "How can I change to my married name?", "My PIN was blocked.", "What is this direct debit in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please delete my account and personal information.", "pos": "How can I delete my account?", "neg": ["Does the package with my card have tracking?", "Where is my card PIN?", "Why did my top-up not get approved this time?", "i need to expedite my card", "If I was travelling abroad, would I be able to hold currencies in euros?", "I prefer using Mastercard, can I substitute?", "I was charged $1 in a transaction.", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "Please help my find out why there is an odd direct debit in my records.", "Can you tell me why my pop-up is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I no longer want to keep this account.", "pos": "I need you to delete my account right now.", "neg": ["Do you guys have any age restrictions?", "What do I do to get ahold of my own card?", "I need to transfer to my account and cant.", "Can someone please tell me how much I can top-up?", "How long will it take to receive a virtual card?", "How long do I have  to wait for my transaction to be completed?", "How much is ok for me to top up with?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "When will my new card arrive?", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "make my account go away", "pos": "I am not satisfied with your company and wish to delete all accounts immediately.", "neg": ["When will I be able to see my refund?", "can i top up from a usa credit card", "Does it cost anyting to get my own card?", "Is there any way I could open an account for my daughter?", "Do I get charged for a top up from a European bank?", "I purchased something and already received it, why hasn't the money taken out?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I am unable to activate my card, it won't let me.", "I got a strange fee when I used the ATM.", "My disposable virtual card won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't want this account anymore, how do I delete it?", "pos": "How do I delete my account now", "neg": ["My card has been stolen. I reported it with the police, but I need to report it with you as well.", "What is the foreign exchange rate you will apply?", "I'd like to get another card", "How can I go about getting a refund?", "I did a transfer but its still pending", "Why am I seeing a direct debit thats not mine?", "How can I get a virtual card for a one-time transaction?", "Can you track my card for me?", "Why have I not gotten my new card?", "My card will expire next month, will I need to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to I close my account?", "pos": "do i have to talk to someone to close an account or can i in the app", "neg": ["Cash I did not get showed up in my account", "Why am I being charged to withdrawal money?", "I am looking for my top-up verification code and cannot find it.", "I'm trying to verify my top up card, how do I do that?", "I just saw a fee on my account. When do these get charged?", "how to get virtual card", "Please tell me why the same transaction is showing up on my account more than once.", "When do I set up my card PIN?", "Help! I need to transfer something to China.", "My credit card did not go through. Can you see if it has insufficient funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you close my account please?", "pos": "How do I delete my account? I am dissatisfied with the service.", "neg": ["Why did my credit card get declined for top up?", "I have been waiting for my top-up to complete and it still hasn't gone through.", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "I needed cash from the ATM but I couldn't get it.", "Can you tell me why I can't make any transactions?", "Why is there a charge for my transfer?", "Do I have to go to an actual bank to change my PIN?", "I haven't received my transfer funds yet, where are they?", "What number of transactions can i do with one disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to delete my account.", "pos": "how to delete account, not happy", "neg": ["Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "Can it automatically top up my account?", "I have been charged twice for the same transaction.", "Can another family member hold a card for this account in addition to mine?", "What is this cash withdrawal on my statement?", "Why is top up not working for my apple pay app", "how long does it take to transfer money, my retailer is waiting", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "One of my transactions needs to be canceled.", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need you to delete my account now.", "pos": "I need to delete my account.", "neg": ["How many days until my US transfer arrives?", "Is there a limit for age?", "If someone sends me money, will I be charged?", "Why is the transfer still pending?  Can I do something?", "My card info was stolen, what do I do?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "Will I get charged for topping up with an international card?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "After my checque or cash deposit, my balance didn't update.", "I need to know what charges I will incur for using a European card for top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to shut down my account as soon as possible.", "pos": "Help me close my account.", "neg": ["I topped up recently and saw the money go through, but now it's just gone? What's going on", "Do you have a list of the cards and currencies supported?", "There is more than one charge on my account for a transaction.", "Where can I deposit cash to top up?", "May I get my salary paid out in a different currency?", "How dp i top up with a cheque ?", "I messed up and made a transaction using the wrong account.", "where do i go to transfer money from one account to this one", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Why did using an ATM cause me to be charged an additional fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to delete my account.", "pos": "The service here is horrible, I want to delete my account.", "neg": ["What does it mean when a cash withdrawal is pending?", "How long do transfers take to go though", "Is there an automatic top up feature?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "I'm happy with Mastercard and want to stick with just that credit card.", "why did my account decline a incoming transfer", "Can you explain why I was charged extra when I used the card?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Help, the ATM didn't give me all the money I requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to delete account, not happy", "pos": "unhappy with service need to delete account", "neg": ["What is limit of disposable cards  I can make per day?", "I got a message that I cannot name X as a beneficiary.", "How old does my daughter need to be to have her own account?", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "I was supposed to receive my new card by now, but it hasn't came in.", "I see a direct debit transaction that I didn't make.", "Hi, would you please activate my card?", "Why has my transfer not arrived yet?", "Can I add a card back to the app?", "The app does not recognize who I am."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do i have to talk to someone to close an account or can i in the app", "pos": "I am not satisfied with your company and wish to delete all accounts immediately.", "neg": ["I attemped a transfer and it didn't go through.", "I want to deposit my check to top up my account", "I paid two weeks ago and just got refunded", "I want to link my new card. Can you help?", "Why hasn't my transaction arrived to my friend yet?", "How long will it take the money to appear in my account?", "My throwaway virtual card won't work", "My card isn't here yet.", "What is the top-up limit on my cards?", "Do I need to go to a physical bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The service here is horrible, I want to delete my account.", "pos": "How do I delete my account now", "neg": ["What are my limits on disposable cards?", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "How can I tell if an AMT will take this card?", "My top-up didn't go through", "Help me to set up contactless payments.", "Tell me how to renew my new card?", "Why do you need verification for my identity?", "How can my friend pay me?", "What is the fee for accepting money from a foreign country?", "Help me cancel a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the process for terminating an account?", "pos": "I need you to delete my account right now.", "neg": ["My card's expiration is approaching, how do I replace it.", "I was charged multiple times for one transaction.", "What are the disposable virtual card limits?", "Help me verify my identification.", "I am being charged the wrong amount on my card.", "I saw a payment come out of my account for a merchant I don't remember.", "My phone got stolen, how can I use the app?", "I have an unusual payment in my statement", "Why was my payment declined? I keep trying my card but it's not working.", "Can I top up my card with other cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am looking to delete my account. I'm not happy with the service provided by you.", "pos": "I want to cancel my account.", "neg": ["How do I find the top-up verification code?", "When will my top up be approved?", "How can I get a Visa and Mastercard?", "I'm still waiting on a payment", "Do I need to do something to get a new card once it expires?", "I'm not able to verify my identity.", "Will it cost me to get a second card?", "If someone in a different country sends me money, do I have to pay a fee?", "I would like to know how to transfer money into my account.", "Why is there an uknown charge showing on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "unhappy with service need to delete account", "pos": "Help me close my account.", "neg": ["There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "Why was I charged more than I should have been?", "How can I fix my contactless?", "How can I find an ATM that accepts this card?", "Money was taken out without my consent,", "I live in America, but I would like a card.", "My daughter need a card from this account. Is that possible?", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "Is the EUR accepted for exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to cancel my account.", "pos": "How do I delete my account? I am dissatisfied with the service.", "neg": ["What currency is supported for exchanges and holding?", "The app isn't letting me log in, but my info is correct.", "Google play top up help?", "What are the steps of verifying an identity?", "After a transfer, I see an extra fee.  Why?", "I'd like like to know where I can order a virtual card?", "They used the wrong rate when I made a purchase with foreign currency.", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "please cancel the transaction", "How do I initiated a bank transfer to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not happy with your company. Please delete my account asap.", "pos": "How can I delete my account?", "neg": ["Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "I know I'm getting a new card but would like know when I can expect to receive it.", "Can you tell me how to tell where my funds come from?", "I paid with my card so so why was I charged a transaction fee?", "My top-up does not seem to have worked, what  went wrong?", "What is the max I can top up?", "Which currencies will you exchange?", "What will I need to verify my identity", "Where do I find my code to verify my top-up card?", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get rid of the account, and delete personal information .", "pos": "How can I delete my account?", "neg": ["I got declined when attempting a transfer", "There is a direct debit transaction that I did not authorize", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "Can I reset the passcode?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "Is the PIN separately delivered?", "I have a pending payment on my card.  Why?", "Why has transferring money resulted in a charge?", "am suspicious of my card's security", "What is the procedure of unblocking my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I delete my account now", "pos": "How can I delete my account?", "neg": ["I am having trouble verifying my id.", "Why was I charged extra using my card?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.", "what can I do if I got my American Express in Apple Bay but top up is not working?", "There is a duplicate payment on my card. Why?", "I am having problems with a top-up.", "I mistook my pin and now I am locked.  Can you unlock me?", "Would I be charged any fees if I added money to my account using an international card?", "My card hasn't arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I delete my account?", "pos": "How do I delete my account? I am dissatisfied with the service.", "neg": ["Are there businesses that don't accept this card?", "What's the exchange fee?", "What's going on? My card wont accept any transactions.", "How do I go about unlocking a pin?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Please help me with my card.  It won't activate.", "Can I get a new card with new expiration date in China?", "Can I use a check to get gas?", "If US cards have a top up charge, what is it?", "There is a weird payment in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not satisfied with your company and wish to delete all accounts immediately.", "pos": "How do I delete my account? I am dissatisfied with the service.", "neg": ["Could you tell me the fiat currencies that you work with?", "Please explain your exchange rate policy.", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "Do you offer cards for those in other countries?", "I need help from someone in your department with finding my nearest ATM.", "I was expecting my new card by now.", "Why is there a fee for cash withdrawal?", "What currency is supported for exchanges and holding?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "What do I need to do to receive my payroll in the account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me close my account.", "pos": "I need you to delete my account right now.", "neg": ["What do I need to bring for identification?", "How do I report a cash withdrawal that wasn't me?", "Where can I have a new bank card sent to China?", "I need to cancel a transaction.", "How come I did not get a virtual card yet?", "I know I'm getting a new card but would like know when I can expect to receive it.", "Please tell me how to verify my top up card.", "Where do I go to fill out the identity form?", "I tried to do a transfer and it hasn't worked!", "Can I use my American Express card with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I delete my account? I am dissatisfied with the service.", "pos": "I need you to delete my account right now.", "neg": ["will you be able to activate my card", "I lost my phone and need help so someone doesn't access my account.", "need to know places i can withdraw money", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "I need a disposable virtual card. Please tell me how to order one.", "Can you tell me what countries you offer support for?", "Why is my cash withdrawal still pending?", "What is this strange payment in my account?", "Can I use the app without my phone?", "How much extra will I be charged for exchanging foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my card out of the stupid ATM that ate it?", "pos": "The ATM didnt return my card!", "neg": ["Is it possible to cancel my transfer?", "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "Is it possible to get one the your cards in the EU?", "I tired but an unable to activate my card.", "My top-up was cancelled, could my bank be the problem?", "Where's my top up code?", "how much to get my card in 2 days?", "I want to get a Visa", "Will I have to wait much longer for my new card to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card back quickly from a bank machine that it?", "pos": "Why did the ATM swallow my card?", "neg": ["I don't recognize what this payment on my statement would be for.", "How long does it take for pending to go through", "How do I go about getting hold of a virtual card?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "Why did you cancel my card payment?", "How long am I to wait before the transfer gets to my account?", "Am I going to see a charge for a SEPA transfer?", "How can I get a card sent to China?", "I cannot use my PIN.", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is stuck inside the ATM, what am I supposed to do?", "pos": "What should I do since my card is trapped in the ATM?", "neg": ["Was there a problem with topping up?", "I think my card is broke?", "I think I was charged double for something I bought - how long should I wait before reporting this?", "How can my new card be renewed?", "How much do you charge for exchange rates?", "I tried using my card at multiple vendors and now it's not working.", "What are the steps to reset my passcode?", "How do I activate my card so I can start using it?", "Why didn't the money I transferred into my account get added to my balance?", "What systems do you have in place for my security when using my card for everyday purchases?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An ATM machine didn't return my card.", "pos": "how can the money machine keep my card what do i need to do?", "neg": ["Can I get the Mastercard?", "What is this strange payment in my account?", "I see a fee that I think was charged because I paid by card.", "I attemped a transfer and it didn't go through.", "Will this app allow me to exchange currencies?", "I would like to purchase another card.", "Why is there a fee associated with card use?", "How come my cash withdrawal came with an unnecessary fee?!", "What is the process for activating my card and using it?", "What number of transactions can i do with one disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't get my card back from the ATM.", "pos": "The ATM didnt return my card!", "neg": ["The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "There is a mysterious debit transaction on my statement", "What happens if my card expires?", "Why was my request for cash declined?", "I just want to top-up, why do I need to verify anything?", "Does this app allow currencies to be exchanged?", "am suspicious of my card's security", "What if I want to add a card I already have to the app?", "Why is my cash request and the amount I received different?", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new card because the ATM took mine.", "pos": "Who do I talk to about the ATM swallowing my card?", "neg": ["Can you tell me where to find top up by cash deposit?", "I would like help to revert a transaction I did this morning", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "I can't get the ATM to give me any cash", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "Do you take checks?", "If I add money with an international card, are there any fees?", "Can I get a card in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do after the ATM takes my card.", "pos": "Why did the ATM swallow my card?", "neg": ["I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "Where is the option to top up with a cheque?", "I just received a new card, where do I go to link it to my account?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "Tell me how I can verify a card top-up.", "Please let me know what currency I can use to top up my account?", "I am worried that too much time has gone by for a transfer to be completed.", "There was a problem with the exchange rate on a purchase.", "Please explain why the funds I added were returned to my account.", "Why didn't I receive all the cash I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is stuck in an ATM machine, how do I get it back quickly?", "pos": "My card got trapped inside an ATM, what should I do?", "neg": ["When are cards shipped?", "How long will it take to refund me", "I have one other credit card from the US. Do you take it?", "is it possible to get a refund for something I purchased?", "Can I use my social security card as a form of identity?", "My payment was stopped", "my statement contains an unknown payment", "Help! I made a transfer in error and need to cancel it before it's complete!", "My cheque deposit didn't seem to work.", "What do I do to close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card got stuck in an ATM.", "pos": "What should I do with my stuck ATM?", "neg": ["What different currencies can I get?", "The exchange rate for foreign ATM currency is wrong.", "What is this extra fee?", "How can I get my PIN unblocked?", "Is there a reason my payments are pending?", "My marital status has change, I got to correct my name to reflect that.", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "There is a €1 extra fee in my statement", "Is it possible to get a disposable virtual card as well?", "I have a payment that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do?  The ATM took my card!", "pos": "Who do I talk to about the ATM swallowing my card?", "neg": ["Why does it cost more to pay with my card?", "I got a €1 extra fee in my statement", "My virtual card is just not going through.", "I'm still waiting for the top-up!", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "I have not been able to use this card.", "I want to cancel a purchase", "Do I need my phone to use the app?", "Why won't the machine accept my card anymore?", "What should I do if I have used all of my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a new card as your machine swallowed mine!", "pos": "lost my card in atm", "neg": ["I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "When will I get a new card when I order it, and how much will it cost.", "How long does a transfer from the US take?", "I made a payment and it appears it is showing twice", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "What is limit of disposable cards  I can make per day?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "I am blocked now because I entered the wrong pin, need help.", "I was attempting to top up with my card but the money has vanished!", "When I got cash, the exchange rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM stole my card!", "pos": "The ATM won't give me my card back. I need it back now!", "neg": ["Where can I find your exchange rates?", "how long does it take to transfer money, my retailer is waiting", "Why is my top-up pending?", "Why won't cash come out of the ATM?", "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "I would like it if I could get an item refunded", "Do I need a disposable card?", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "I'm interested in learning more about product refunds.", "I would like a card please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A Bank ATM did not give my card back. What do I do now?", "pos": "Why did the ATM eat my card?", "neg": ["My Bank is in Europe, how long will the transfer take?", "The app declined my top up. What did I do wrong?", "Why have I not gotten my new card?", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "What happens if the ATM gives me the wrong amount of money?", "why was i chargged", "I have lost my card! What is my next step?", "Can I get spare cards?", "Tell me what ATMs use this card.", "What are the limitations on the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card back after the ATM swallowed it.", "pos": "The ATM won't give me my card back. I need it back now!", "neg": ["What can I do to make my physical card work?", "I got less cash at the ATM than I asked for. Why?", "I got cash abroad and the exchange rate applied is wrong", "Can I get both a Visa and a Mastercard from you?", "top up by my card is that possible?", "What information do I need to see my source of money?", "What is this fee debit on my account?", "What does it mean when it says that I have a payment that is pending?", "How can I add money to my account from another account I have?", "I can't remember my app code, can you reset it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please send a new card; the ATM ate mine.", "pos": "What are the steps to get my card back that was kept by the ATM?", "neg": ["Are there any limit on the auto top-up?", "Why isn't my refund showing up?", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "Is it possible to get both Visa and Mastercard from you?", "I got a new card, how do I link it?", "I need to cancel a transaction please!", "For the identity check, do I need any kind of documentation?", "What is the minimum age limit?", "How can I fill up my gas tank using a check?", "Is it possible that my card payment was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps I should take to recover my swallowed card?", "pos": "Why did the ATM take my card and keep it?", "neg": ["I must have entered my PIN wrong.", "I deposited a check, but haven't received the funds for it.", "How do I deposit through bank transfer?", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "I cannot activate my card.", "I need a second card, can I have more than one?", "Why was I unable to complete my transfer?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "why wasn't a transfer to account approved", "My PIN can't access my card, can you help?."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your machine took my card. How do I get it back?", "pos": "I was getting cash and the card got stuck inside", "neg": ["There was an extra fee on my account when I got cash.", "I noticed that there's a payment on my card that's pending.", "What types of currencies do you accept?", "Tell me why my card payment was declined.", "It didn't give me my cash", "Why is there a payment I didn't do?", "I am waiting on this refund, hurry up.", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "I am having problems with my contactless."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is stuck in the ATM?", "pos": "The ATM took my card.", "neg": ["My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "I've just moved and I need to change my details", "How do I start auto top up?", "My account transfer was blocked.", "What is the charge for sending out more cards?", "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "I want to request a physical card", "I have young kids. Can they use this service?", "How can I check to see where my funds come from?", "What do I have to do to get a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the ATM eat my card?", "pos": "Please help, the atm swallowed my card, what do I do?", "neg": ["Are there certain cards and currencies you support?", "Why is the identity check involved?", "Why haven't I gotten a virtual card yet?", "I need this item refunded", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "What steps do I have to go through in order to activate my new card?", "Do you charge extra for duplicate cards?", "My contactless payments don't work.", "Why was I not able to get cash from the ATM?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if the atm eats my card?", "pos": "What do I do if I can't get my card out of the ATM?", "neg": ["Where can I get my card PIN?", "My accounts been charged a payment for something I didn't make.", "How do I fix a transaction to the wrong account?", "Says that my top-up is incomplete?", "Where can I find information about where my money came from?", "I got a message that I cannot name X as a beneficiary.", "A transaction shows duplicate times.", "How can I dispute a direct debit transaction?", "What does it mean if my cash withdrawal does not show up properly?", "I'm not sure why my card didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "lost my card in atm", "pos": "what do I need to do if the ATM kept my card?", "neg": ["can i go into my app to find my pin", "Why has my top-up not worked?", "I paid with my card and got charged an extra fee, what's up with that?", "I would like a disposable virtual card, could I get one?", "Why has my withdrawal not posted?", "Am I able to get a refund for a purchase?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "Is the verification number on the top up card", "Can I get a refund?", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM machine would not give my card back", "pos": "The ATM sucked my card in.", "neg": ["I need a disposable virtual card. Please tell me how to order one.", "There is a withdrawal on my account I didn't make.", "What are these disposable cards meant for?", "What do I do if a transaction shows up twice?", "I am under the impression that my top up is still pending", "Where can I find the verification code for the card top-up?", "How much longer is it going to take to get my new card?", "I want to use my American Express for adding money into my account.", "Who do I call to cancel a transfer?", "What is the verification process for my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM won't give me my card back. I need it back now!", "pos": "What do I do now my credit card has been swallowed by the ATM?", "neg": ["i tried using a virtual card for a hotel but it didn't work, why not", "What is the top-up limit?", "Do you take both Visa and Mastercard?", "Can you walk me through how I can edit some of my personal information?", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "How do I use American express to top up my account?", "I believe you charged me too much to exchange my money", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "Why was I charged an extra fee when using an ATM?", "Is there a discount for multiple currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if the ATM took my card?", "pos": "The bank machine didn't give my card back how do I get a new one fast?", "neg": ["I withdrew some cash, when is it going to show?", "What do I need for the identity check?", "Is my country's currency supported by your system?", "Where can I find a list of descriptions the disposable cards have?", "what are the reasons why you would not be able to process a payment", "Can apple pay handle top up exchanges?", "I think someone stole money from my card", "What is taking so long on my transfer from the US?", "What do I do to get ahold of my own card?", "Why am I charged whenever I withdraw cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM machine ate my card.", "pos": "What should I do with my stuck ATM?", "neg": ["Is there a reason that my transfer failed?", "What should I do if my phone is lost or stolen?", "How come I can't find my payment?", "Can I make an account for my daughter?", "I did a money transfer to my account and it is not showing there.", "How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "Do you support fiat currencies?", "It seems that the rate I got is incorrect.", "I anticipate getting a Visa card", "I received my salary in the wrong currency. How do I change this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help, the atm swallowed my card, what do I do?", "pos": "The ATM kept my card?", "neg": ["I requested a refund but can't see it.", "When can I use money sent to my account?", "Is there an auto top up feature?", "What went wrong with my transfer?", "Does a US transfer take long", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "How did you guys get your exchange rate?", "How do I go about ordering another card?", "lost my phone, what is account security?", "How long does a bank transfer take to show up in available funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to get new card after atm eats it", "pos": "atm ate my card", "neg": ["I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Why is the identity check involved?", "Why did the ATM cancel my transaction", "Will I be charged for exchanging foreign currencies?", "Can i set up an auto top-up?", "I would prefer a Mastercard.", "My card isn't letting me purchase something and I wanted to know why.", "I have a trip coming up and want to add money automatically.", "I topped up but it isn't in my account", "I could not access my money at the ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get my card out of the ATM, what should I do now?", "pos": "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "neg": ["I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Why is my check still not showing up on my account? It's been a week already", "Can you tell me the countries you provide support for.", "How long does transfer from the US take?", "I deposited cash this morning, but it is not yet available.", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "My bill shows the same charge more than once", "Why can't you allow my beneficiary?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "Is it possible to have an item refunded?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps to get my card back that was kept by the ATM?", "pos": "What do I do now my credit card has been swallowed by the ATM?", "neg": ["Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "Can I have money of different country of origin.", "Why is my top-up showing as reverted?", "I'd like to order another card", "I just initiated a transfer but I'd like to cancel it.", "Can you issue both a Visa and a Mastercard to me?", "What do I do if my Google pay top up isn't working?", "Is there a fee for a SEPA transfer", "Why is your exchange rate so bad?", "What cards do you offer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An ATM machine didn't give me back my card.", "pos": "Why did the ATM take my card and keep it?", "neg": ["I topped up last night but don't have any funds, why not?", "Are there any express fees if i want my new card faster?", "Help.  My card is broken.", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "When I topped up the app reverted it.", "I can't remember my passcode.", "Why is my card payment still a pending transaction?", "Why did my top up get reverted?", "I got less cash than what I specified for through the ATM.", "Need to report a change of address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM ate my card; how do I get a new one?", "pos": "What should I do with my stuck ATM?", "neg": ["Which cards do you support for top up?", "Why was my payment declined? I keep trying my card but it's not working.", "Why does my identity need verification?", "In the app, how can I make it show the new card that arrived?", "I got charged twice with a duplicate card. How do I resolve this?", "Can I top off with a debit card?", "Where are you cards supported?", "Why would the app deny my top-up?", "new customer and filling gas for the first time today, not working,", "found card, how to put it back in app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what do I need to do if the ATM kept my card?", "pos": "I was removing a dollar amount from my account and now don't have access to my card.", "neg": ["I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "When I made a transfer I was charged extra.", "What is the reason for the extra fee on my statement?", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "How long is the transfer?", "Why has my top-up failed?", "I was not distributed all of cash that I requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do with my stuck ATM?", "pos": "The ATM did not give me my card back?", "neg": ["top up cancellation", "How long is delivery to the US?", "Where can I activate my card?", "I tried withdrawing but my cash is not showing up?", "What are the restrictions on the virtual cards?", "Why is my beneficiary being denies?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "Why did my top up get reverted?", "I requested for a top-up but it has not reflected", "My card appears to have never arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An ATM swallowed my credit card!", "pos": "The ATM kept my card?", "neg": ["Why can't I take cash out of the ATM?", "There is a repeat charge for the same item", "Why am I not able to withdraw cash from this ATM?", "My refund is not here yet", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "Which currencies do you handle?", "What do you require for identification verification?", "How can I add physical money to my card?", "I have been charged twice for the same thing!", "Please help me.  I don't know my code to get into the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the ATM take my card and keep it?", "pos": "What should I do since my card is trapped in the ATM?", "neg": ["Is there a daily auto top-up limit?", "What, if any, is the limit  for auto top-up?", "Will you charge me more if I use a European bank card for a top up?", "Do you need to know my first and last name?", "want to know where funds come from", "I saw I was charged extra for money I withdrew?", "I require verification for my source of funds.", "Where is my card?", "Why do you need all these details about my identity?", "What should I do if I think someone is using my card without my permission?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is stuck inside the ATM.", "pos": "I cannot get my card out of the ATM.", "neg": ["I got charged twice for the same payment. Please removed the pending payment. Thank you.", "What is the expected delivery date of my card?", "\nHow do I unblock my PIN?", "where can i see money source?", "How will I know when I can use the auto top-up feature?", "Why am I unable verify my id?", "I usually don't get charged for transfers, why was I this month?", "Is it possible to exchange currencies using the app?", "I was double charged at a restaurant can you take the second charge off?", "Why won't my transfer go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM did not give me my card back?", "pos": "What do I do if the ATM swallowed my card?", "neg": ["I just had a wedding and I want to take my spouses name.", "is my pin the same as my passcode", "Card payment is showing as pending", "What do I need to do to correct this failed transfer?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "I don't know my password", "what is the status of my refund", "what currencies do you accept?", "I have a transfer that is pending.", "I am wondering about a transfer from a different country that doesn't show up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM sucked my card in.", "pos": "Will you please help me get my card back?", "neg": ["I am waiting for the money to enter my account. How long does it take?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "What's the wait time for European transfers?", "What do you charge for an exchange fee?", "Why was I charged for payments? You didn't warn me about additional fees.", "What happens if my card payment is cancelled?", "I desperately need to transfer something from China, Please give me the wait time.", "Why am I unable verify my id?", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "What are the steps of verifying an identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM took my card.", "pos": "I can't get my card out of the ATM", "neg": ["How do I link one of your card that I already have?", "I couldnt transfer money from my account.", "i do not know what this charge is for", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "Where is my pin? I don't have it yet", "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "The app shows Direct Debit payments that I didn't make", "need to know where money comes from", "Can my friend send me money if it is not in US dollars?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my card out of the ATM?", "pos": "I have lost my credit card in the ATM!", "neg": ["Can I use my virtual card to complete transactions for memberships?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "My withdrawals were going smooth until I got declined today. What is going on?", "What proof of identification is needed?", "I need to have an item refunded.", "I have a US credit card, will you accept it?", "How can I go about resetting my passcode?", "when will my transfer clear", "The app doesn't believe its me.", "Is there a fee for topping up a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was getting cash and the card got stuck inside", "pos": "Who do I talk to about the ATM swallowing my card?", "neg": ["There must have been a mistake, why was I charged an extra pound?", "Will my card work at all merchant locations?", "Can I track when my card will be delivered?", "My cash deposit from a week ago is still not in my account. Can you help me please?", "I added money but my top-up wasn't processed by the app.", "I need to order a new virtual card, how do I do that?", "Can I use Apple Pay to top-up?", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "Is the PIN sent in another message?", "Why is there a direct debit fee in the App when I didn't do it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The bank machine didn't give my card back how do I get a new one fast?", "pos": "What do I do now my credit card has been swallowed by the ATM?", "neg": ["Will I be sent a new card before mine expires?", "Why is my beneficiary not allowed?", "Please tell me the steps to verify my identity.", "I was charged a fee when withdrawing cash, can you explain why?", "My ATM withdrawal was declined.", "Why was I charged a fee for using my card", "When will my transfer arrive from Europe?", "I'm not verifying my identity.", "My transfer failed.  Help!", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I can't get my card out of the ATM?", "pos": "I was removing a dollar amount from my account and now don't have access to my card.", "neg": ["Why is the cash withdrawal under pending?", "Do I pay a fee for SEPA transfers?", "I just did a transfer, but don't see the money in my account. What's up?", "Is it normal to see a fee for transferring money?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "I need to cancel a transaction.", "My cards were stolen", "How can I know where did my funds come from?", "I made a payment and it is showing up twice", "I have transfered to my account before but it is being declined now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM didnt return my card!", "pos": "What do I do if the ATM swallowed my card?", "neg": ["Is there a limit for the amount I can top up?", "I noticed a different charge while I was taking my money out.", "When will my transfer come through?", "Something is wrong with my top up and I can't see it. How do I find it?", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "I need several disposable cards made per day.", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "How many times can I use a virtual card?", "I want a refund for my item", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM kept my card?", "pos": "What should I do since my card is trapped in the ATM?", "neg": ["What are these fees i am paying?", "I did not get the right exchange rate while getting my cash out.", "can i use my app to get a virtual card", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "Why would my beneficiary not be allowed?", "How long does it take for cards to be delivered after ordering them?", "Whats wrong with my currency exchange?", "I am not able to prove my identity", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "Could you tell me why my top up isn't showing in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do now my credit card has been swallowed by the ATM?", "pos": "My card got trapped inside an ATM, what should I do?", "neg": ["is the a reason why my transfer has failed?", "What is the charge for exchanging currency?", "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "can i use check to top up", "Why do transfers get declined?", "Can you tell me how to tell where my funds come from?", "Do you support top ups?", "Please help revert my transaction from this morning.", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I'd like to use my American Express to place money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who do I talk to about the ATM swallowing my card?", "pos": "I was removing a dollar amount from my account and now don't have access to my card.", "neg": ["Do you charge if I use a European bank card for top up?", "I just tried to top-up and now I'm getting an additional verification message, why?", "What are the charges for receiving a SEPA transfer?", "I think the bank made a mistake on the exchange rates", "why did i only get 20.00", "Why is there a random payment in my statement?", "My account transfer was blocked.", "where can I find the auto-top up option?", "How can you assist me on topping up on bank transfers to my account?", "I tried using my card at multiple vendors and now it's not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get my card out of the ATM", "pos": "atm ate my card", "neg": ["can i use both visa and mastercard", "Can I get my money back on an item?", "I contacted the seller and he won't respond.  Please just refund me my  money.", "What is the age limit for an account?", "Would reinstalling the app solve the problem?", "Why is my cash withdrawal still pending?", "I'm having a hard time proving my identity.", "Does the fee for exchange change?", "why did my payment revert", "Am I able to do a SWIFT transfer with you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was eaten by the cash machine what do I do?", "pos": "atm ate my card", "neg": ["What flat currencies do you support for holding and exchange?", "Do I get charged if I get money?", "Why is my payment in pending status?", "i need to add express delivery if that's an option", "I just checked my account on the App and there is a payment on there that I did not make.", "Am I able to order a disposable virtual card?", "Why should I verify the top-up?", "How many years old do I have to be?", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "I purchased something abroad, and the exchange rate that was applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the ATM swallow my card?", "pos": "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "neg": ["When will I get my money? It's been too long.", "Reasons for top up cancellation.", "What steps do I have to take to activate my card?", "I tried to make a transfer, but it didn't work.", "What is this witdrawal", "Can I use my account although my identity verification has yet to pass?", "Why doesn't it work when I use American Express to try to add money to my account?", "Why am I getting a fee on a card payment?", "How long will this transfer from europe take?", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was removing a dollar amount from my account and now don't have access to my card.", "pos": "What do I do if the ATM swallowed my card?", "neg": ["I received a refund, however I cannot see it in my account", "Will I be able to track the card that was sent to me?", "I was charged an incorrect exchange rate for a withdrawal.", "How do I make my top up complete?", "Can I change my PIN in Austria?", "I want to top up by card", "The cash abroad exchange rate is applied wrong.", "Whats the limit on my top up", "Is it possible that my card payment was reverted?", "How can I set up Google Pay on my device?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you please help me get my card back?", "pos": "how can the money machine keep my card what do i need to do?", "neg": ["need to know if there is a maximum i can top up", "How long does it take transfers from Europe to complete?", "Is a bank transfer acceptable for topping up my account?", "I put money into my account in the form of a cheque, but my balance did not change.", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "what currencies do you accept?", "Why has my payment been reversed?", "What ATM accepts Mastercard?", "When do you charge fees on accounts? I just saw a charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do since my card is trapped in the ATM?", "pos": "How do I get my card out of the ATM?", "neg": ["Why has my payment not transferred?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "How can I check on the status of my new card?", "Can I withdraw from any ATM?", "What is the fee for a cash withdrawal?", "What type of card can I get?", "I've deposited a check but the cash isn't showing that it's there yet.", "Where should I withdraw money from?", "I am traveling, what can I do to set up auto top-up?", "Soon my card will expire, how do I get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card got trapped inside an ATM, what should I do?", "pos": "how can the money machine keep my card what do i need to do?", "neg": ["I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "How do I dispute a debit that I didn't make?", "I want to auto top-up.", "Can you tell me why the transfer isn't showing up on my account?", "Help my activate my card.", "Can I add money to my card automatically during a trip?", "How long will it take for my top up to work? It's still pending", "I seem to be having trouble with my Google Pay Top. Can you please help?", "There is an extra $1 charge on my statement, why is that?", "Can I have a tangible form of my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can the money machine keep my card what do i need to do?", "pos": "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "neg": ["I'd like to know what the foreign exchange rate will be.", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "Why was my top-up rejected?", "I'm checking the app and I see a payment that's not mine.", "The exchange rate for my cash withdrawal was incorrect", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "What countries do your accounts support?", "I recently bought something abroad but the exchange rate is incorrect. Why?", "I need to cancel a transaction on my debit card.", "how do I get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "atm ate my card", "pos": "How do I get my card out of the ATM?", "neg": ["The exchange rate for me was wrong when I was abroad.", "I wanted $100 but only got $20", "How long should it take for my top-up to finish? I've been waiting a while.", "Can I get a card in person?", "I received the wrong amount of cash.", "Can you tell me how to get a disposable virtual card?", "It seems that the rate I got is incorrect.", "when does my balance update for a transfer", "My payment has been cancelled", "Is the exchange rate current?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card out of the ATM?", "pos": "I cannot get my card out of the ATM.", "neg": ["How can I change to another currency?", "What currencies does google pay top up accept?", "My top up says it is still pending", "The exchange rate was incorrect for this item I bought.", "How long will it take to transfer something from China?", "How much to exchange currencies?", "Could you explain your rules for ATM fees?", "What do I do when I get close to the expiration date of my card?", "When I made a transfer I was charged extra.", "Why isn't my Google Pay top up working for me? Did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "pos": "What do I do if the ATM swallowed my card?", "neg": ["when will I get my refund?", "It's not letting me transfer money to my beneficiery.", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "how much to get my card in 2 days?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "What happens when a beneficiary can't receive my transfer?", "I need a disposable virtual card.", "I tried to make a payment with my card and it was declined. Why is it pending?", "I tried to withdraw cash, but got declined!", "What are the exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have lost my credit card in the ATM!", "pos": "What do I do if the ATM swallowed my card?", "neg": ["I do not see the money I transferred into this account", "Does it cost anyting to get my own card?", "How do I find out how or where this transaction on my account came from?", "I live in America, but I would like a card.", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "What if I type in the wrong PIN too many times?", "Can I transfer money to my account with the app?", "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "I think a fee was applied for paying with a card.", "Can I specify a day for my card to be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot get my card out of the ATM.", "pos": "What do I do if the ATM swallowed my card?", "neg": ["Will I be charged for a cash withdrawal?", "Why didn't this transfer work?", "I want to cancel my card. I think someone else is using it.", "I think there has been a mistake on my exchange rate for this purchase.", "How can it be that my Card is not functioning anymore?", "Are there any charges for topping up a US-issued card?", "I think the bank made a mistake on the exchange rates", "Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "What do I do if I detect fraudulent use on my car?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged twice for the same thing", "pos": "I have been charged twice on my statement.", "neg": ["I was blocked by using the wrong pin too many times, can you help me?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "Why am I being declined?", "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "If I can't choose my card type will I be able to use it everywhere?", "Is there a limit to how much I can top-up?", "Why won't the machine accept my card anymore?", "why does my statement contain an extra fee?", "limits on top ups"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged two times for the same thing.", "pos": "A duplicated payment was made for something.", "neg": ["A card has been sent to me, how do I track it?", "Why are you charging me for ATM withdrawal? It has always been free before.", "Is there a disposable virtual card option?", "Why did you charge me for taking out cash?", "I don't want this account anymore, how do I delete it?", "I didn't withdraw cash but I see that transaction on my app", "I need my purchase cancelled.", "What countries do your services support?", "When will I have access to my pin number?", "What fiat currencies are used for holdings?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who should I talk to or go to resolve a duplicate charge on my statement?", "pos": "I was charged twice for a restaurant, can you take the second charge off?", "neg": ["I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "How long does a bank transfer take to show up in available funds?", "there is a charge i dont recognize", "The exchange rate from my card payment isn't right.", "What countries are getting support?", "I do not know where the transaction is.", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "Is a SWIFT transfer acceptable?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "What is the maximum for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I got charged twice for the same thing", "pos": "I got double charged from something, what can I do?", "neg": ["Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "My top-up was rejected", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "where do I go to top up with cash?", "When are cards shipped?", "Will this card work all over the world?", "I need a new card before it expires.", "Is it possible to give a second card from my account to my daughter?", "Are there ways for other people to send me money?", "I see a direct debit transaction that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged more than once for the same transaction?", "pos": "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "neg": ["I put money into my account in the form of a cheque, but my balance did not change.", "Is it free to exchange currency?", "I want my card I just received to show up in the app. How do I do that?", "How come the ATM won't give me my money?", "Does Google Pay offer a top up option?", "What is the formula for your exchange rate?", "How do you check my identity?", "A shop I go to didn't let me pay.", "The exchange rate was different when I got cash", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card was declined but it shows as multiple charges?", "pos": "Why have I been charged twice?", "neg": ["I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "Is it possible to cancel a transaction?", "Why hasn't my ID been verified?", "The card payment didn't work", "I tried to pull cash from an ATM but it wouldn't let me.", "Why am I still waiting for my refund", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "Is there a fee that comes with transfers?", "For what reason did my top-up get cancelled?", "Why am I getting a fee on a card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got double charged from something, what can I do?", "pos": "I was double-charged for a transaction", "neg": ["I didn't make a payment at this business.", "I can't find how to top up my account with a check.  Where is that?", "What currency can I use to pay for a top up?", "What are the steps of verifying an identity?", "My bank card has expired, how can I get a new physical card?", "Do I have to go to the bank to change my PIN?", "Tell me where I can find the auto top up feature and a little bit about it please.", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "Is there a reason why my card was declined when I attempted to withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My statement shows different transaction times.", "pos": "I got charged in double and want a refund", "neg": ["I am angry that I got charged for using my card.", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "How can I change currency type?", "i dont recognize a charge on my card", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "My transfer to an account failed.", "I topped up but it isn't in my account", "Why can I not transfer money into my account?", "Why is there extra cash in my account?", "How long does the \"pending\" period of a transfer take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "pos": "My card is showing the same transaction over and over again.", "neg": ["Explain to me why a transfer would be declined.", "Why is the refund not on my statement?", "Why was a fee changed for my transfer?", "How many times can I enter a wrong PIN before it is blocked?", "There's a card payment I didn't make", "My refund has not yet been credited on my statement", "What cards do you offer?", "Are you only able to get a card if you're in the UK?", "Why is there a payment I didn't do in my app?", "I see a direct debit charge that I did not approve"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transaction showing up more than once.", "pos": "I have been charged twice on my statement.", "neg": ["I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Is there a list of ATMs that take this card?", "I purchased something abroad but the exchange rate is incorrect.", "Is going to a bank only way to change my PIN?", "If I add money with an international card, are there any fees?", "How do I report my card as lost or stolen?", "how to get virtual card", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "i have yet to get my pin", "Do you know which businesses will accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged twice?", "pos": "I have been double charged", "neg": ["I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?", "I haven't received the money from the check I deposited.", "Can you explain your exchange rates basis?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "No Visa please. I want to continue with Mastercard.", "I was getting cash and the card got stuck inside", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "What is the procedure for activating this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transaction showing up many times.", "pos": "What do I do if a transaction shows up twice?", "neg": ["Can I use American express with apple pay? Why does it make my top up not work?", "I transferred some funds but I don't see it", "How do I know if my top-up went through?", "How come I have pending transfers?", "I do not need GBP, I need AUD, how do I convert it?", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "I went to do a transfer and it was declined.", "Can I get a card in the EU?", "Is there a limit to how much I can top-up?", "If I can, I would like to get both Mastercard and Visa from you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed a duplicate charge on my statement.", "pos": "I was charged more than once in a single transaction", "neg": ["I made a bank transfer but it doesn't seem to have gone through?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "I was given the wrong amount of cash", "I have to quickly transfer something to China. How long will it take to arrive there?", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "What are the steps I need to do if I have a stolen card?", "Is my PIN the same thing as my passcode?", "Where do I go to cancel a transaction?", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "My money transfer hasn't appeared yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I only made one transaction at this place, but it's appearing multiple times.", "pos": "I have multiple of the same transaction", "neg": ["I am still waiting for a transfer to show up", "Why is there a fee for my transfer?", "I moved to a new city and need to change my address", "What countries have access to this service.", "Someone took my card without my permission.", "Do you limit my top-ups?", "Where are the ATMs that accept this card?", "There is a payment on my card that I do not recognize.", "I need a new card and I live in the United States.", "Why did I not get my refund yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like I was charged twice for a single transaction", "pos": "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "neg": ["What could the reason be that my payment card was declined?", "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "Why did I get charged for withdrawing cash?", "There's an error with the rate that is charged.", "How can I check for an unsupported merchant for my transfer request?", "The exchange rate was wrong in the foreign country I got cash in.", "My top up isnt working", "Am I going to be charged for receiving  money?", "Why is there a charge for my transfer?", "What reasons would a topup fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there are there two of the same transaction?", "pos": "I think I was double charged", "neg": ["Why is a payment I made reverted back to my account?", "I did not do this payment", "How can I cancel a transaction to a wrong account?", "I need a refund on a direct debit that shows in the app because I did not make it.", "My refund is not showing up in my account. Where is it?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "If I exchange currencies on a frequent basis can I receive a discount?", "who can put money in my account?", "What is the wait time for delivery to the US?", "Can I use a cheque to top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a duplicate payment on my account", "pos": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "neg": ["After I transferred money the balance remained the same.", "Can I have a third card?", "Tell me how to top up my account using bank transfer.", "I couldn't make a transfer because it was declined", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "I could not get the cash I wanted", "What countries do your services support?", "Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?", "The transfer on my account is not showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged more than once for a card payment I made.", "pos": "I was charged twice for a restaurant, can you take the second charge off?", "neg": ["Can my teenager have an account?", "I purchased something abroad but the exchange rate is incorrect.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "Where can i exchange between GBP and USD", "Is it possible to use my apple watch for topping up?", "Why didn't I receive the right amount of cash?", "I am locked out from entering my pin.", "Does it cost anything to top up?", "There's a payment with my card that I didn't perform. I don't know that name shown.", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was charged double for something I bought - how long should I wait before reporting this?", "pos": "Can you explain the various transaction times shown on my statement?", "neg": ["What do I do if someone used my card without my permission?", "How long does it take transfers from Europe to complete?", "Is this app capable of exchanging currencies?", "Why didn't I receive all the cash I requested?", "My card payment has failed.", "I can't log in", "What does it mean if my cash withdrawal is pending?", "I see a charge of 1L I do not recognize on my statement", "Is there an allowance on cards?", "How long will it take to receive my money from my transfer transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transaction showing up multiple times.", "pos": "I was charged twice for a few things this week when I only bought one. What do I do?", "neg": ["What countries are getting support?", "I am having some difficulty verifying my id.", "I do not understand why my pass-code is not working.", "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "I'm in China and really need a new card.", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "I no longer have my phone, what should I do?", "I have been charged an extra pound!", "How come the ATM won't give me my money?", "Verify top-up card help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will the duplicated payment be refunded?", "pos": "I made a payment and it appears it is showing twice", "neg": ["Am I allowed to get an account for my daughter?", "HOW LONG TO TAKE THE TIME TO SOLVE", "I deposited some money, but the balance has not changed.", "Please explain the extra fee when I paid with the card.", "Does it cost to add money to my card?", "how do I get my card to show in the app?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "What is going on with it saying my card payment was declined?", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "When I bought something abroad, the exchange rate was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "pos": "I have been charged two times for one transaction.", "neg": ["I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "I made a mistake and performed a transaction on the wrong account!", "for god sake, just delete my account i am sick of this", "Can I exchange from USD to GBP?", "what is the fee for a transfer into my account", "What does it mean if my payment is pending?", "Why isn't my id verified?", "Is it possible to change my PIN?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged twice for the same thing?", "pos": "Why do I have a transaction showing multiple times?", "neg": ["I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "How do I replace my card before it expires next month?", "The ATM gave me less cash than requested", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "Why was I not allowed to do a transfer to a beneficiary?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "I would like to get a few more physical cards.", "why was i chargged", "What are the countries that you operate in?", "how to get new card after atm eats it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice, when I didn't purchase anything twice.", "pos": "I think there is a mistake.  I am being charged twice.", "neg": ["Do you know when the withdrawal will show?", "I have the funds, why can I not use my top-up?", "Is getting my identity verified required before I can use my account?", "My card will expire soon, When do I need to order a new one?", "My card did not go through in a shop", "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "Is there a limit on auto top-up?", "I have to verify my source of funds.", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "When will I be able to see my refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment and it appears it is showing twice", "pos": "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "neg": ["What is the cost for physical cards?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "What steps do I have to take to activate my card?", "Could I get a MasterCard and Visa from you?", "How does it work when I transfer money into my account?", "Instead of GBP, how do I exchange for AUD?", "I'm waiting for a transfer from the US, how much longer?", "The currency exchange rate was wrong for a purchase I made.", "Can I use your app to exchange USD for GBP?", "My card needs to be activated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transaction showing multiple times.", "pos": "Help, I was charged twice!", "neg": ["I have to verify my source of funds.", "What is the Top up rate charge for using a card in the US?", "My cash withdrawal was declined, why?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "I got declined when attempting a transfer", "How can I deposit money to my account?", "What is the maximum top up?", "My transfer has not arrived.", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "How do I change my name after marriage"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged twice?", "pos": "Is there a reason to why I was charged twice for a transaction?", "neg": ["how come i was declined", "I'm still waiting for my card that was issued a week ago. What should I do?", "I just had a wedding and I want to take my spouses name.", "There is a payment on my card that I do not recognize.", "I get a \"decline\" message when doing a transfer", "Who gets support?", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "Are your cards available in the EU?", "Why do I get declined when I try to withdraw cash?", "What is the pending payment on my card about?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if a transaction shows up twice?", "pos": "There is more than one charge on my account for a transaction.", "neg": ["How many years old do I have to be?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Can I choose whether I receive a Visa or a Mastercard card?", "Can I add money to my account with cash?", "How do I find out where my funds came from?", "why wont my american express work to add money", "Why is the pending status on my cash withdrawal taking so long?", "What is the process to create a disposable virtual card?", "extra fees on a cash withdrawal, not cool.", "What does the decline message mean"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account is showing a double charge.", "pos": "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "neg": ["Why did the ATM cancel my transaction", "How can my boss pay me directly to the card?", "The terminal I paid at wouldn't take my card. Is something wrong?", "My cheque is slow to cash", "What cash machines will let me change my PIN?", "Please send me a disposable virtual card.", "How does my top-up got cancelled?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "Where do I have access to a virtual card?", "Does the auto top-up have any limits?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was double-charged for a transaction", "pos": "Why did I get charged more than once?", "neg": ["Is there a way to revert a transaction?", "What can I do if my card still hasn't arrived after 2 weeks?", "Can you tell me what i steps i should take since my card was stolen?", "What does it mean if my payment was reverted?", "Is there a limit on auto top-up?", "My card payment has been cancelled", "I don't think I made this payment that is showing up", "Explain why a card payment would be cancelled?", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "The ATM didn't give me enough money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have two charges It should only be one charge?", "pos": "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["What different currencies can I get?", "Do you charge anything for topping up?", "Where do you need to live to receive card", "How do I go about cancelling a transaction?", "i have been trying to top up my account with a check but it won't work", "I'm still waiting for my new card.", "My card is expiring, how do I get a new one?", "how can i track card you sent", "I would like to know how my friend would be able to send me money", "Are there limitations to what currency I can hold?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged multiple times for one purchase", "pos": "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "neg": ["My account did not allow the transfer.", "The top-up card is verified how?", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "What US cards do you accept?  I only have 1 other.", "Do you accept SWIFT transfers?", "Why is the exchange rate different from what I expected?", "Where in the app do I go to make my new card show up?", "Which atms allow me to change my pin?", "i would like to dispute a direct debit payment", "How long do transfers from Europe take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "pos": "To many charges on my card how do I go about fixing that?", "neg": ["What do I do if I still have not received my new card?", "Where is the closest ATM I can use?", "When shipped to the US how long is delivery time?", "How do I replace a card that's going to expire?", "I would like to use top-up with my Apple Pay.", "I need to deposit my virtual card, how do i do that.", "Do I have to pay for a second card?", "Hi, would you please activate my card?", "Will the transfer show up in my account soon?", "How can I tell if someone else is using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged twice", "pos": "Why is there a payment showing twice?", "neg": ["If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "Does a US transfer take long", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "I have an emergency and lost my phone.  I need help accessing my account.", "How can I change my address?", "How long will it take to have my card mailed to me?", "How do I find the top-up verification code?", "My phone is at the hotel.  How can I use the app?", "Can top ups be done from an apple watch.", "My refund has not arrived, and I am unsure why. Who do I contact?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I have been charged twice?", "pos": "There are duplicate transactions on my account", "neg": ["Please tell me how I verify my identity.", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "How many times can I use my disposable card?", "How much is ok for me to top up with?", "explain the virtual card", "How can I change my PIN?  Help.", "When I got cash, my exchange rate was off.", "I was charged for using my card?", "What is the formula for your exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "pos": "I should only have one charge, but it shows two.", "neg": ["I transferred some cash and it has not arrived yet.", "I transferred some money but it hasn't arrived.", "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "How do I report my card as lost or stolen?", "I have not seen any changes in my account balance(s) after making a transfer.", "My phone has been lost or stolen", "Is it possible to get a Visa and Mastercard from you?", "How can I find an ATM that accepts this card?", "I would like to get a Visa card", "Is there extra fees for making a withdraw in a different country at a cash machine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice for the same purchase!", "pos": "How come there is a duplicate charge on my card?", "neg": ["I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "How do I cancel a transfer?", "What businesses accept my card?", "Can I top-up any amount?", "Do you charge if I use a European bank card for top up?", "I still do not see the cash deposit in my account from last week. Why?", "What are eligible holding and exchange currencies?", "I was charged an extra dollar on my account and would like to know the reason.", "Will I be charged for topping up my account using a bank transfer?", "What do I need to do to get my new card which I have requested 2 weeks ago?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Duplicate transactions appear on my account", "pos": "There is a duplicate charge on my account.", "neg": ["How can I Use thereto-top option?", "The balance has not been updated.", "When will my new card be delivered?", "Salary in GBP has been received. Does it need to be configured into another place?", "I took out money from the ATM and it's still showing as pending?", "How is my PIN sent?", "I know there's an auto-top option but I can not locate it when I look?", "The fee charged when I changed rubles into British pounds was too much.", "Am I able to get a refund for something I bought?", "What is your shipping policies for cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged two times for one transaction.", "pos": "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["What can I do to make my physical card work?", "My refund isn't showing up", "How long does it take for a pending cash withdrawal?", "How do I know if my top-up went through?", "Do currency exchanges cost extra?", "I can't withdraw money", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "I exchange currencies a lot.  Can I get a discount?", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "Someone might be using my card that is not me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transaction shows duplicate times.", "pos": "I was charged twice for a few things this week when I only bought one. What do I do?", "neg": ["My statement does not reflect that a refund has been issued", "Why do you need my name and ID", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "Help me!  I don't know what my password is.", "It kept my cash", "How do I edit the personal details on my account?", "I think my card is expiring, what happens then?", "I'd like to delete my account.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "I have not received my pin yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my card get charged twice for a transaction?", "pos": "There is the same transaction showing more than once.", "neg": ["Why do I see an extra fee on my statement?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "Why is my transfer pending when I already made it?", "Where is the top-up verification code located?", "Are there any restrictions on where I use this card?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "When will my deposit from this morning show up?", "Is it possible to order a virtual card?", "Um, my top up didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have a transaction showing multiple times?", "pos": "I got charged in double and want a refund", "neg": ["Is there a top-up fee if you add money in USD?", "Will I be charged for receiving the money?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Why did I get a fee for getting cash?", "I think I forgot my passcode", "If my account is low in funds, can I set an auto top-up?", "Where is a ATM that accepts Mastercard?", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "A fee that shouldn't be there is there after using my card!", "Help! In the app there is a payment that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a transaction reversed from my account.", "pos": "Why am I getting double charged for multiple transactions?", "neg": ["Tell me about verifying top-up", "Do you charge for transfers?", "What to do if my physical card is not working?", "Card payment didn't go through.", "How do I get my card into the app?", "Is there a limit for age?", "Do I get a card to keep in my wallet?", "I still haven't received my card after two weeks, is it lost?", "is it possible to top-up with google pay.", "Do I have a card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment and it is showing up twice", "pos": "There are duplicate transactions on my account", "neg": ["How do I verify the top-up card?", "Is it free to transfer money or is there a fee?", "How can I check on the delivery status of my card?", "I just tried to top-up and now I'm getting an additional verification message, why?", "If my card becomes expired what can I do?", "I'm trying to verify my top-up card, but I can't find the code...?", "Do I need to do anything? My phone was stolen yesterday.", "Explain the activation method for this card", "Why was I charged a fee for using my card", "I need to get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "pos": "My card is showing the same transaction over and over again.", "neg": ["How do I get selected for a visa card?", "What went wrong when I tried to do my transfer?", "I need my card soon.", "The atm didn't give me all my cash", "Are you Visa or Mastercard?", "I thought I knew my password but I guess I was wrong, what can I do now?", "How do I delete my account now", "I'm still waiting on a payment", "Please can i get a disposable virtual card as well?", "I would like to know what the restrictions are for the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "pos": "I was charged multiple times for one transaction.", "neg": ["I would like some more physical cards, what is my limit?", "Why was I charged a fee for withdrawing money off my card?", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "I would like to transfer money from my checking account to my savings account.", "What is the max amount of top-ups?", "Where do i go to receive a virtual card", "Why is my PIN blocked?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "When I add money to my international card do you charge a fee to do so?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a transaction showing up several times.", "pos": "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "neg": ["How simple is it to transfer money into my account?", "Why won't you take my transfer, I keep getting an error message.", "I used an ATM and there was an extra charge.", "I want to apply for a Visa card.", "I submitted a transaction but it was for the incorrect account.", "Please verify my source of funds.", "Do I get charged for a top up from a European bank?", "I tried transferring to an account but it won't let me.", "am i able to receive my salary this way?", "My app is showing a cash balance that I did not receive."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my money back for a duplicated charge?", "pos": "I was charged for the same thing twice", "neg": ["I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "My card payment still pending", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "Why isn't my balance updating after depositing cheques and cash.", "I haven't received my pin", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "Can you explain your refund policy, please?", "I would like to receive a refund for something I bought.", "How long do deposits take to appear? I've been waiting for more than a week and need the money!", "i need to top up by card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is showing the same transaction over and over again.", "pos": "I have been overcharged.", "neg": ["Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "Can I make a contactless payments?", "I did a transaction to a wrong account!", "I didn't set up the direct debit I have", "How do the foreign exchange rates work?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "How do I fix a payment that was reverted", "I just looked over my statement and I don't recognize the name of a card payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a payment that shows twice", "pos": "Why are there multiple transactions showing for one purchase?", "neg": ["I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "My friend says he hasn't received my transaction", "Help! When will the card arrive at my home?", "We want to start a college fund for my daughter.", "Is there a top up fee?", "Why was the wrong rate applied when I bought something in a different currency?", "I want to deactivate my account.", "Why was there a fee for my cash withdrawal?", "I would like for someone to tell me which fiat currencies that your company supports.", "Can I auto top if I'm low on funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "pos": "What happens when I am charged twice?", "neg": ["My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "What to do if my card is about to expire?", "Is there a tracking number for the card you sent me?", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Is it free to exchange currency?", "My top up didn't go through", "I'm having money transferred from Europe, how long will this take?", "where is this money from", "Why did my credit card get declined for top up?", "I had an unexpected fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a duplicate payment.", "pos": "I have a duplicate payment on my card.", "neg": ["Where do you export the cards to?", "Where do I need to go to change my PIN?", "How many cards can I have?", "Top-up is loaded into the card and no update.", "Why have I not received my PIN", "Are extra cards free?", "can i deposit a check here?", "I still don't have a refund.", "where do you find your exchange rates?", "What are the countries you support."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are two of the same charges on my account.", "pos": "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "neg": ["I made a transaction this morning but I need to revert it now.", "What are the exchange rates you assign?", "The currency exchange for my purchase in foreign currency is incorrect.", "My transfer failed", "i received my American Express in Apple pay, is there a reason why top up is not working?", "Can I use my card anywhere?", "Tell me how a top up would be reverted.", "I should not have been charged a fee for cash withdrawal.", "I lost my phone. Can I disable to app?", "How to modify my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "pos": "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "neg": ["I attempted to get money in cash but it was refused!", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "why do I need to show ID", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "How come I can't find my payment?", "The refund on my account hasn't shown up", "If I can, I would like to get both Mastercard and Visa from you.", "Is there a reason my transfer failed?", "There was an extra charge when I used my card", "If I ordered my new card last week, how much longer should I wait to receive it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have a transaction showing up more than once?", "pos": "Can you explain the various transaction times shown on my statement?", "neg": ["I'd like to make some changes to my personal information.", "My money transfer has not yet occurred", "auto-top up option can be found where?", "The app doesn't think it's me.", "I want to top up my account with a cheque", "I would like to know what exchange rates you use?", "Does the top-up need verified?", "I would like to cancel my previous purchase.", "Can I change my PIN online?", "What commission do you take for currency exchage?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A duplicated payment was made for something.", "pos": "I think I was charged twice, please help!", "neg": ["Why didn't my transfer get to the recipient?", "Are you going to charge me to top up my card?", "I have my residency in the US, but I would love to get a card.", "I bough an item and the exchange rate was incorrect.", "Am I going to see a charge for a SEPA transfer?", "My statement has not shown my refund.", "Can I order a new card with the app?", "Do you support changing the currency I use?", "How can I cancel my transfer?", "Why is there an extra €1 fee in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged twice on my statement.", "pos": "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "neg": ["I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "I deposited cash into my account, why do I not see it?", "What form of payments can I use for topping up?", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "Can you change my currency to EUR?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "I'm trying to activate the auto-top up function. Where is it?", "I didn't want to make a transaction, I want to revert it", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged twice for the same transaction.", "pos": "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "neg": ["How do I change my currency to another?", "What is the fee for a foreign currency exchange?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Why has my payment been reversed?", "I want a Mastercard, instead.", "Help!  My card is stolen.", "What limits are the to top-ups?", "What do I do if I forgot my passcode?", "Why are you asking so many questions about me?", "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged more than once in a single transaction", "pos": "Help, I was charged twice!", "neg": ["I got the incorrect amount of money given to me from my account", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "When will I get a new card when I order it, and how much will it cost.", "I think the exchange rate for my for my cash withdrawal is wrong", "How long do I need to wait to see an update after I make a bank transfer?", "What fee will be charged for exchanges?", "What do you do to transfer money to my account?", "What is the current exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice for a few things this week when I only bought one. What do I do?", "pos": "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "neg": ["Can I use this app for any currency?", "how do I find the code to verify the top up card?", "How long does it take to make an urgent transfer from China?", "what are the locations i can withdraw money", "I need another card", "Why haven't I been given a virtual card yet?", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "What do I do if I can't access my passcode?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "While doing a transfer, it says declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "pos": "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "neg": ["Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "Can I change my PIN if I want to?", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "disposable virtual card can be ordered where?", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "I want to revert this mornings transaction.", "If I don't have all my documents can they still verify my identity?", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged twice with a duplicate card. How do I resolve this?", "pos": "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "neg": ["I made a cash withdraw and it shows up as pending why is that?", "Help!  There is a cash withdrawl on the account that I didn't make!", "Do you allow currency exchanges?", "I payed with the card and there was an extra fee?", "Would I be able to refund an item?", "Is there a way to view the history on where my funds came from?", "I believe my top up was reverted.", "I'd like to know how transferring my money into my account works.", "Can I get a second card for free?", "Where do my funds originate from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "pos": "Help, I was charged twice!", "neg": ["I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "Is it possible for me to give my daughter a second card for this account?", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "I have a payment that has not gone through yet", "Are there discounts for frequent currency exchanges?", "Why is a transfer I have still pending?", "Are there charges for cash withdrawals?", "How do I track the card you sent me?", "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "I am waiting on this refund, hurry up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged for one thing two times.", "pos": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "neg": ["Why can I not take out cash?", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "The exchange rate is incorrect for my payment.", "I inadvertently completed a transaction on a wrong account.", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "I can't get my Google Pay Top to work. Are there any issues on your end?", "Can I track my card while it is in the process of delivery?", "I made a purchase and was charged at the wrong foreign exchange rate.", "I can't seem to figure out why my transfers are getting declined.", "Please help me regarding a direct debit in the app that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was double charged at a restaurant can you take the second charge off?", "pos": "Is there a reason to why I was charged twice for a transaction?", "neg": ["I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "What's the fee for exchange of foreign currencies?", "How does it work when I transfer money into my account?", "How do I add money to my card?", "Where do I need to go to change my PIN?", "How much could I top up?", "Can I pick between Visa and Mastercard?", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "My PIN got blocked, help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged in double and want a refund", "pos": "I was charged multiple times for one transaction.", "neg": ["What are the currency exchange fees?", "I still do not see the cash deposit in my account from last week. Why?", "why isnt my cash withdrawal showing", "A payment on my statement is wrong.", "Tell me if there is a limit to top-up.", "If I don't live in the UK, can I get a card?", "How many active transactions can I make with a disposable card?", "What does my daughter need to open an account?", "How do I go about getting an actual card?", "I moved and need to change my address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "pos": "I have been double charged", "neg": ["What is the wait time until money reaches my account?", "I need a disposable virtual card.", "Does transferring money have a fee?", "Why was money taken for a transfer?", "i need to top up by card.", "are there age requirements", "why couldn't I use my card at a store?", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "I made a mistake this morning when I did a transfer. How do I reverse it?", "I don't have my cell phone with me so I cannot access the system to complete the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed that my card was charged more than once for one thing.", "pos": "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "neg": ["What is the reason when I tried to pay contactless at the bus, it didnt work?", "My transfer to my account is missing.", "I need to reset the passcode.", "I tried to top-up but it got denied.", "How do I reactivate a card I thought I lost?", "How do I get a refund for an item I bought?", "for god sake, just delete my account i am sick of this", "Why has my top up been cancelled", "Close down my account.  I don't like your service.", "What do you use to figure out the exchange rate for the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am i being double charged for something?", "pos": "I have been double charged", "neg": ["I'm being charged for using my card!", "What are the maximum amount you can do for auto top-up?", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "Why am I charged a fee for getting cash?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "I got notified that my top up has been reverted. Why?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "How do I transfer money into my account?", "I found the exchange rate for my cash withdrawal is wrong", "I only have a card from the US is that okay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have multiple of the same transaction", "pos": "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "neg": ["I need to get visa and mastercard", "There is a debit transaction on my statement that I did not make", "What is the process for setting up and account for my child?", "When will my transfer come through?", "How can I see the progress of delivery of the card that was sent?", "Why did my exchange rate change?", "Why does a top- up need to be verify?", "How long will this transfer from europe take?", "What should I expect to be charged on a SEPA transfer?", "What are the top up fees for using an European bank card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been double charged", "pos": "Why is there a payment showing twice?", "neg": ["I have transactions that I don't recognize - I think someone is using my card.", "I'm concerned because my cash withdrawal is pending.", "why do i have a failed transfer", "I want to use cash to top up.", "Is this open to residents of all countries?", "I was given less cash then I wanted.", "I have a fee for cash withdrawal", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "Can I mail in a check to top up?", "Why was my virtual card rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I should only have one charge, but it shows two.", "pos": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "neg": ["I need a list of currencies you accept for exchange.", "Where would I order a virtual card?", "Where's my card PIN?", "What's the top-up limit?", "I've been waiting ages and my PIN hasn't gotten here.", "I would like to top up my account with a bank transfer, is that allowed?", "I want to know your exchange rates.", "What cash stations take this card?", "I tried to use the ATM today but it would not accept my card.", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have duplicated transactions on my statement", "pos": "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "neg": ["I found a charge on my debit that I did not make.", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "why does my statement contain an extra fee?", "I think a payment I made with a card was cancelled.", "How do I set my physical card PIN?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "What type of card can I get?", "When will my transfer from the US get here?", "My card don't work.", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "pos": "Why was I double charged?", "neg": ["How many payments can I make using a virtual card?", "What is this strange payment in my account?", "What is the foreign exchange rate you will apply?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Which countries are you in?", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "What happens when a beneficiary can't receive my transfer?", "Do you accept any card and currency?", "There is  a charge I don't recognize.", "My card payment doesn't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "pos": "I got double charged!", "neg": ["I tried activating my plug-in and it didn't piece of work", "Will you tell me how I am supposed to use the disposable cards?", "I would like to terminate my account.", "When I got cash, my exchange rate was off.", "I would like to invalidate my account.  I am very disappointed with your services.", "Please tell me how to get a card if I reside in the US.", "Is the exchange rate current?", "I bought an item at the wrong exchange rate.", "I made a cash deposit and the balance wasn't updated.", "I have a canceled top-up and wanted to know about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've got a repeated tranasaction on my card.", "pos": "Why does a payment show up twice?", "neg": ["What are the steps to get my card back that was kept by the ATM?", "Is my account accessible even though my verification of my identity has not passed yet?", "Who can have access to top up my account?", "I tried to get funds in hard cash but it was rejected!", "The amount of cash I received was not the full amount", "How can I prove the source of my funds?", "What are the fees associated with top up via transfer?", "My disposable virtual card wouldn't process my payment?", "Can you tell me what currencies I can use to add money?", "Why am I unable verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a duplicate payment on my card. Why?", "pos": "I have been charged twice for the same thing!", "neg": ["I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Visa and MasterCard, can I get them both?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "How do I get my card PIN?", "I am entering my passcode but getting an error.", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "What does a 'pending payment' mean?", "Can you tell me what are disposable cards for?", "I want my card I just received to show up in the app. How do I do that?", "What does it mean if my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have two of the same charges on my account!", "pos": "What happens with the duplicate charge in my account?", "neg": ["\nHow do I unblock my PIN?", "Can I have my card delivered on Tuesday?", "How do I get a disposable virtual card as well?", "What do I do if I think someone has used my card?", "Can I change my address?", "Why should I have to prove my identity?", "What is the process when my card is due to expire?", "How do I fill out the identity check?", "What do I do if someone used my card without my permission?", "How can I get a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my statement show various transaction times?", "pos": "I got charged two times for a transaction", "neg": ["I have heard about these disposable virtual cards but don't understand how they work.", "How do I link the new card?", "Will I get charged on a foreign currencies exchange?", "Unsure how to provide my identity.", "I have lost my phone.", "What cards and currencies can I use?", "When do you charge fees on accounts? I just saw a charge on my statement.", "What do I have to do to get my PIN unblocked?", "Are there ATM fees?", "Why hasn't my payment shown up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "pos": "I have a duplicate charge", "neg": ["I withdrew cash and was charged. Why?", "For some reason my card payment didn't work", "The ATM is messed up. It gave me less than I wanted.", "Is a bank transfer acceptable for topping up my account?", "My top-up hasn't happened yet.", "Can you tell me the ATMs I can use with my card?", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "What is the process for setting up and account for my child?", "Which credit card top-ups do you accept?", "I can't see the transfer that I put in."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "pos": "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "neg": ["Can cash be used in physical locations to top up?", "Any charges applicable for new card?", "How do I turn on my new card?", "The app is showing a cash withdrawal that I didn't make.", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "I don't recognise a Direct Debit payment", "My card was stolen. What do I need to do?", "I must change my PIN as soon as possible.", "How long does a payment show as pending before i should worry about it?", "How quickly can you get me my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice for the same thing.", "pos": "I have been overcharged.", "neg": ["With my new card, how may I activate it?", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I'd like to know how transferring my money into my account works.", "I require verification for my source of funds.", "Help me change my PIN.", "Why did you revert my top up?", "What is the limits on the number of disposable cards I can have?", "My PIN is unlocked, what do I do?", "I'm looking in the App and can't find my PIN, where should I look?", "How long does it take for a transfer to be in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "pos": "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "neg": ["Can money be exchanged from one currency to another?", "I just had a wedding and I want to take my spouses name.", "I did a bank transfer and my balance isn't current.", "Can I receive my salary with this in another currency?", "Where can I find Mastercard ATMs?", "I don't understanfd how to top up", "What should I do if I think that someone might be using me card?", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "If my cash withdrawal is still not showing, is something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have duplicate transactions for one purchase?", "pos": "To many charges on my card how do I go about fixing that?", "neg": ["Someone else used my card to withdraw cash from an ATM", "The exchange rate looks wrong on a holiday purchase", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "I transferred some money but it is not here yet", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "How much can I top up on my card?", "Its been 3 days, How long will my transfer take to get to my wallet?", "How can I receive money from my friend?", "The exchange rate for my electronic payment is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "One of my payments was doubled", "pos": "You charged me more than once for the same transaction!", "neg": ["What do I need to see my source of money?", "I moved and need to change my personal information.", "Am I able to get both a Visa and MasterCard from you?", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "The exchange rate was incorrect for this item I bought.", "I am not able to prove my identity", "What is the strange cash withdrawal on my statement?", "The correct exchange rate wasn't given to me for an item I purchased.", "My friend says he hasn't received my transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I double charged?", "pos": "I have a duplicate charge", "neg": ["Can I use my Apple Watch to pay for gas?", "Where do I find the verification code for the card I'm topping up?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Why did my transfer to a beneficiary fail?", "I just had a wedding and I want to take my spouses name.", "When exchanging currencies, is there an extra fee?", "Is there an option to top up with a cheque?", "How can I link the new card?", "I want to see what this fee is on my card payment.", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "pos": "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["My cash withdrawal was declined.  Why?", "I do not feel comfortable verifying my identity.", "How do I switch to a different currency?", "I noticed my exchange rate was incorrect when I got cash.", "The app failed to verify me.", "Whats the minimum age to have an account", "my card details could be stolen, as i didnt make these transactions", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "I want to op up my account by using bank transfer. How do I go about it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "pos": "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["There is a missing transfer on my account", "I wish to top up using a cheque.", "Is it normal to get charged extra when i use my card?", "Is auto top up available?", "I made a payment and it was reverted and wanted to know why?", "My card don't work.", "Can I track my card while it is in the process of delivery?", "I haven't been sent my new pin!", "can I top up an apple pay?", "Where do I look for cash top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "pos": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "neg": ["What is needed to activate my card?", "Can you please tell me why my cash withdrawal is still pending?", "Can I get a refund?", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "What kind of money can I hold?", "that fee should not be there, you charged my cash for an unnecessary thing.", "I see a fee that I think was charged because I paid by card.", "When can I expect my transfer to reach my account?", "If I order a card when does it arrive?", "I'd like to get a refund for something I bought, is that possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are duplicate transactions on my account", "pos": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "neg": ["Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "What limits are there on the virtual cards?", "I was checking my statement and I think one of my card payments has reverted", "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "The amount of cash i have received is not correct.", "I cannot view the refunded amount in my account.", "Could you tell me why my top up isn't showing in my wallet?", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "Why did my top up get reverted?", "I want to close my account & I will never do business with you again."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is the same transaction showing more than once.", "pos": "I was charged twice for a restaurant, can you take the second charge off?", "neg": ["Please provide currency exchange rates", "How long does it take for a card to arrive?", "Am I allowed to transfer money to a beneficiary?", "What currencies do you accept for adding money to my account?", "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "Do I get charged if I am receiving money?", "Where do I go to order my card?", "My refund is not showing up in my account. Where is it?", "My card is going to expire, what do I do?", "What is the fee if I use a European bank for a top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there is a mistake.  I am being charged twice.", "pos": "How come there is a duplicate charge on my card?", "neg": ["What is your check-cashing policy?", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "My identity verification is not working.", "how much do you charge to top up US cards?", "extra fees on a cash withdrawal, not cool.", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "My payment has been cancelled", "Can I transfer my payroll to the bank?", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens with the duplicate charge in my account?", "pos": "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "neg": ["Seems like my card payment has been cancelled", "How many cards am I allowed?", "How to modify my details.", "Please provide me with the restrictions of the disposable cards.", "I want to transfer money to a beneficiary, but I couldn't.", "Where can the pin be located?", "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "Can I do more than 10 transactions with a disposable card?", "My refund is not showing up in my account. Where is it?", "I am waiting on the refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a duplicate charge", "pos": "A transaction is showing more than once.", "neg": ["Can I exchange currencies usign this app?", "Are there downsides to using a disposable virtual cards?", "How much to exchange currencies?", "How long am I to wait before the transfer gets to my account?", "While abroad I got cash, and a wrong exchange rate was applied.", "Why haven't I been given a virtual card yet?", "I did a transfer but the balance is the same.", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "I would like my money back for an item I purchased", "I happened to forget my passcode"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain the various transaction times shown on my statement?", "pos": "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "neg": ["Card payment didn't go through.", "Why hasn't the app verified my identity?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "What is the most efficient way to activate my new card?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "let me know how many disposable cards I can have?", "Where's the money I transferred into my account?", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "I had everything lined up to make a transfer, and then it rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transaction that shows multiple times.", "pos": "What do I do if I've been charged twice for the same transaction?", "neg": ["I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "I have an unauthorized charge.", "I attempted to get money in cash but it was refused!", "I need to transfer something ASAP from China, how long will it take to post to my account?", "A Bank ATM did not give my card back. What do I do now?", "What kind of charges should I expect to exchange currencies?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "How can I get my card out of the ATM?", "Why is this beneficiary being rejected?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "pos": "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "neg": ["Can you help me get Top Up to work in the Apple Pay function?", "Is my card activated?", "Are bank transfers immediate?", "I think my card has been compromised in some way.", "I was issued a card about a week ago. why hasn't it come in yet?", "Are there any fees when exchanging to foreign currencies?", "My refund has not yet been credited on my statement", "Why won't the ATM let me withdraw money?", "I just pulled money out of the ATM and was charged a fee, WHy?", "How can I cancel my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "pos": "Why does a payment show up twice?", "neg": ["How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "For the disposable cards, what are the restrictions?", "I would like to change my personal details.", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "Who can request disposable cards?", "I am trying to delete my account.", "Why can't I transfer money to a beneficiary", "I need to actuate my card.", "If my card payment isn't working what do I do?", "My transfer to an account failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transaction is showing more than once.", "pos": "My account was charged twice for one purchase", "neg": ["What do I have to do to get my PIN unblocked?", "I forgot my PIN and now it is blocked.", "Can I use the card at any cash machine?", "I wanted to know about a pending dollar that is on my statement.", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Has there been any activity on my card today?", "Where is an ATM?", "There is not a refund in my statement.", "Why is it showing that my account has been charged a dollar that is showing as pending?", "The app shows a withdrawal that I did not make or authorize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged multiple times at the same location at the same time", "pos": "Why was I charged twice for the same transaction?", "neg": ["I don't know what this Direct Debit payment is.", "Am I able to add money into my account using my American Express?", "Is there a certain age I need to be?", "Why is there an identify check?", "How long until I see a cash withdrawal?", "How long do I have to wait for my bank transfer to appear in my account?", "What is the current exchange rate?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "What countries are you issuing cards for?", "I tired but an unable to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, I was charged twice!", "pos": "How do a reverse a duplicated charge?", "neg": ["If I lost my phone, what steps do I need to take to stop someone from using my account?", "I can't see the transfer that I put in.", "I payed with the card and there was an extra fee?", "I have an unfamiliar direct debit in my statement.", "Is there a limit to the top-ups someone can do?", "Why can't I use a disposable card?", "Could you please freeze my card immediately?", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "I am afraid to give you all my identify details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "pos": "Why does the same transaction appear multiple times?", "neg": ["Why was there a fee for my cash withdrawal?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "I payed with the card and there was an extra fee?", "I got cash abroad and need to check the exchange rate", "Is there a fee for a cash withdrawal?", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "how long are my top ups pending", "Do i have to top-up with my credit card before I can transfer?", "My card's expiration date is close.", "How long does it take for a transfer to be in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens when I am charged twice?", "pos": "I got charged two times for a transaction", "neg": ["I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "At what age can a person open an account?", "I got some cash in the ATM but its still pending", "I just sent money but the person I sent it to doesn't see it. What happened?", "A cash withdrawal has been done that I didn't do.", "Must I verify my identity?", "You sent me a card and now I want to link it.", "I want a refund", "what do i need to have with me to activate card", "Google play top up help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a duplicate charge on my account?", "pos": "Please tell me why the same transaction is showing up on my account more than once.", "neg": ["What should I do if I can't use my card?", "Why is the payment I made still pending?", "help my money isnt showing up", "I want to top up my account. What payment methods are supported?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "What types of top-up methods do you accept?", "I took out money, and didn't get all of it.", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "I can't get the ATM to give me any cash", "Why are there additional fees for transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged twice for my item!", "pos": "there were two of the same charge to my account", "neg": ["Why would my card payment be cancelled?", "Hi! What documents can I use to verify my identity?", "The ATM is messed up. It gave me less than I wanted.", "The money that I have transferred hasn't arrived yet.", "How can I obtain a disposable virtual card?", "Can I use SWIFT transfers?", "How dp i top up with a cheque ?", "Why was the exchange rate so wrong when I bought something!", "Do I have to manually top-up my account each time or will it do it on its own?", "Are transfers not free? I didn't know I would be charged for transfers."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "pos": "I was charged twice.", "neg": ["What fiduciary currencies are supported for tenure and exchange?", "What top up charges are there for US cards?", "Can I still use my account without verifying my identity?", "My ATM card isn't working for a withdrawl", "Why has my card been declined?  whats the deal?", "My card is about to expire.  Where do I get a new one.", "What went wrong when I tried to do my transfer?", "I should have a refund in my statement but I can't see it", "How can I order a card?", "If I make a mistake can I cancel the transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged too many times for one transaction.", "pos": "Please tell me why the same transaction is showing up on my account more than once.", "neg": ["Will there be a fee to receive a physical card?", "Why is the purchase I made this morning still pending?", "Why did I only receive this much currency?", "Can i receive transfers from my employer this way?", "Are you okay with exchanges to EUR?", "Can I set up to my account to automatically top up?", "Is there a reason my payment is still pending?", "When will I receive the cash payment from the check I deposited?", "I have a US credit card, will you accept it?", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "pos": "Why am I being charged again?", "neg": ["Please explain why my payment was declined? I thought everything was good.", "can my husband open an account and transfer money", "I've deposited a check in my account but the cash isn't showing as available.", "My disposable virtual card got rejected", "What types of foreign money can be used with this service.?", "Since I just got married I need to change my name.", "My refund has not shown up on my statement.", "How can I check if I have received a refund if it is not yet on my statement?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "Someone has stolen my phone, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was charged twice, please help!", "pos": "My card got charged twice for the same thing!", "neg": ["Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.", "Can I order a new card to China?", "Help me.  My phone has been lost or stolen!", "Do i need to verify my top up?", "Are there discounts for frequent currency exchanges?", "My card couldn't pay in a shop.", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "what are limits to top up", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "How long will it take for my payment to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My bill shows the same charge more than once", "pos": "Why is there a payment showing twice?", "neg": ["I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "How do I add cash to my account?", "One of my card payments has reverted", "I wasn't able to withdraw money at an ATM", "I made a purchase with my card and I was charged a fee for using it", "Are you okay with exchanges to EUR?", "I need to add my new address now that I've moved.", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "Why can't I add any beneficiary I choose?", "I have foreign currency i would like to change how much will it cost me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged twice for the same thing!", "pos": "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "neg": ["My top up is not working", "Why would my top up be reverted?", "Will I be charged to top off my account?", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "How come I didn't get a virtual card yet?", "What is the extra fee that was added when I used the card?", "Can I get spare cards?", "Do i have to wait to get the pin or can i set up a pin", "I did a payment but the app cancelled it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "pos": "There is a payment that I was charged two times for.", "neg": ["How do I request a refund?", "What are the policies of disposable cards?", "I had to pay a pound more than I anticipated!", "I had to pay a fee when buying items with my card.", "This place has been too much work so I'd just like to close out my account & be done.", "where has my transferred money gone?", "Why is there extra cash in my account?", "Is it possible to order a card?", "Is there a problem that makes my payments show pending?", "Where do you get those exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for the same thing twice?", "pos": "I was charged for the same thing twice", "neg": ["How do you do exchanges?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Can you refund my purchase?", "Why is my transfer stuck on pending?", "My money hasn't been deposited yet. When will it be?", "My transfer failed", "I am being charged the wrong amount on my card.", "Why is the cash not showing in my account for the check I deposited?", "I bought an item and the exchange rate was wrong.", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A payment is showing twice. Why is that?", "pos": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "neg": ["My card has an expiration date, will you send a new one automatically?", "I'm interested in what your exchange rates are based on.", "Will I be charged if I add more cards to the account?", "Is there a limit to how much I can top up?", "What is the Top up rate charge for using a card in the US?", "It kept my cash", "I want to use my American Express for adding money into my account.", "I just received my card and I'd like to activate it.", "Why do I see an extra fee on my statement?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged for the same thing twice", "pos": "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "neg": ["Instructions for activating card", "How do I auto top-up?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "How can I change my PIN?  Help.", "I've made a bank transfer but the money doesn't seem to be in my account.", "I don't recognize some transactions.  Is someone else using it?", "I would like to know the countries you are offer services in?", "A payment shows up on the app that I never made.", "im worried about fraud how do you protect my account", "My card payments have stopped."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "pos": "Why am I being charged again?", "neg": ["Why do you need my name and ID", "I didn't get the right amount of  cash because of the exchange rate.", "I am still waiting for a money transfer to process.", "Card payment was declined, do you know why?", "I did a transfer to my account, but it hasn't shown up", "Where can I find my card PIN?", "The app reverted after I topped-up", "How do I perform identity checks?", "Am I able to use Apple Pay?", "What is the wait time until money reaches my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account seems a bit off and getting weird charges.", "pos": "You charged me more than once for the same transaction!", "neg": ["How do i find my top-up card's verification code?", "How can you transfer my salary to my correct currency?", "Can you make sure I get a MasterCard and not a Visa?", "how to change name on account", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "Can I use my card while on vacation overseas?", "Can I update my details?", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "I have a fee and I don't know why", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "pos": "What do I do if I've been charged twice for the same transaction?", "neg": ["Why is it saying I have a pending payment?", "my card payment has been declined, do you know why?", "How can I the person see my money transaction?", "How do I locate my PIN now that I have my card?", "I might need to exchange between USD and GBP, is this possible with your app?", "My card expires soon, will you send me one automatically?", "Is there a minimum age for having an account?", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "Do I have to manually top up once I'm too low?", "where is the code for verifying the top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You charged me more than once for the same transaction!", "pos": "I was charged several times for something", "neg": ["i tried to withdraw money but was told i didn't have funds", "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "Can you help me process a refund?", "How can I add money to my account from another account I have?", "Will I get charged for sending out more cards?", "I can't seem to get my virtual card to work.", "Is there a reason for my top up to be cancelled?", "Can I open up an account for my child?", "can you express my card to me?", "Please tell me how I can get a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I getting double charged for multiple transactions?", "pos": "Is there a reason to why I was charged twice for a transaction?", "neg": ["Is there a number to call to get my pin unblocked?", "What countries can I use my account in?", "How can i get a refund for something i just bought?", "I transferred some funds but I don't see it", "How do I re-order a damaged card?", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "There are automatic debits on my account that I did not make.", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "Why can't I withdraw cash?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is more than one charge on my account for a transaction.", "pos": "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["How long will it take for my transfer to arrive?", "How do I top-up my card with a cheque?", "I didn't cancel my top-up.", "I am required to make several disposable cards every day.", "I have a trip coming up and want to add money automatically.", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "how does my statement get updated so i know when a refund will reflect on my balance", "I did a transfer.  What is the extra fee?", "What is the system for determining the exchange rate?", "After I deposited my cash, I still don't see it in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged twice for the same transaction?", "pos": "Who do I talk to for transactions debited twice?", "neg": ["After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "I should not have been charged a fee for cash withdrawal.", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "help me find where this money came from", "What is the process to activate a card", "I'm happy with Mastercard and want to stick with just that credit card.", "Where do I scan my card?", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "pos": "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "neg": ["Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "Why do you need so much information about me", "Why is verifaction required for my Identity?", "I tried to do a transfer but I got a message that it was declined.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "I found a charge on my debit that I did not make.", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "Can I have a supplementary card?", "Someone might be using my card.  What should I do?", "Do you charge a fee for adding money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "pos": "What do I do if I've been charged twice for the same transaction?", "neg": ["Are cards available in the EU?", "which identity details are required", "Help me find the transfer that I did.", "I need more physical cards than I have right now!", "Do I need to speak to a representative to change my pin?", "I have used all of my PIN tries. What should I do now?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "I am sure I have plenty of money to transfer but my transfer is being declined.", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "I got a message saying I made a withdrawal from the bank machine, but I did not."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "pos": "There is a duplicate charge on my account.", "neg": ["I wanted to know why there is a transfer of mine pending.", "My new card has arrived, what's the activation procedure?", "I have a charge for something I didn't buy.", "Where can I modify my details?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "I tried to transfer money but it didn't go through", "What are the restrictions on auto top-up?", "How long do I need to wait to see an update after I make a bank transfer?", "How long will a cash withdrawal be pending?", "Are there restrictions on new cards in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come there is a duplicate charge on my card?", "pos": "There is a duplicate charge on my account.", "neg": ["phone is gone, dont want others to access account information", "How will I know where my funds are coming from?", "I can't find my refund. Please help.", "Will it take more than 3 days for my transfer to reach my account?", "I topped-up my account, but I don't think it went through.", "Still waiting for transfer to be completed.", "Do you ship your cards anywhere?", "The ATM didnt return my card!", "How is my PIN sent?", "Transferring money using credit card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "pos": "What do I do if I've been charged twice for the same transaction?", "neg": ["I want a refund on a direct debit.", "I got this stupid fee after taking cash out, why?", "The ATM wouldn't let me have my money.", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "my phone has been stolen by someone", "How do I go through the identity checks?", "How come my card payment has been declined?", "How can I cancel a transfer I made", "What do I do now my credit card has been swallowed by the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a repeat charge for the same item", "pos": "Why does a payment show up twice?", "neg": ["Is there a fee for physical cards?", "I'd like to get another card", "What do you require for identity verification?", "Can I change my PIN at any ATM?", "Can I have a tangible form of my virtual card.", "I haven't received my PIN yet. Do I need to get it from you?", "Although I am not located in the UK area, may i still receive a card?", "Why are you charging me a transfer fee?", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "I need my card as quick as possible"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received duplicate charges.", "pos": "My account was charged twice for one purchase", "neg": ["Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "I need my card activated.", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "I can't use my virtual disposable card", "I have a fee showing from last time I used my card.", "Why do I need to verify my identity?", "I got a new card and can't find where to link it.", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "With one disposable card how many transactions can i do?", "What should I do if I don't know my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a duplicate charge on my account.", "pos": "My account was charged twice for one purchase", "neg": ["I have an odd payment in my statement", "Does this app exchange currencies?", "Are there any restrictions for the disposable cards that I need to be aware of?", "I needed cash from the ATM but I couldn't get it.", "My actual card isn't functioning.", "Is there a fee for transferring money", "How often can I top up my account?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "is there a way to see where funds come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have have multiple charges for one transaction.", "pos": "I was charged multiple times for one transaction.", "neg": ["How long does it take for a top up to go through", "I thought you guys offered free transfers. Why was I charged?", "What is taking so long with my refund?", "I got billed an extra pound!", "I can't see my Google Pay top up. Is it not working correctly?", "What are the fiat currencies used?", "Can you tell me how transferring money into my account works?", "How do I know if my top-up went through?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "There is a direct debit set up that was not authorized by me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a payment showing twice?", "pos": "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "neg": ["My transaction went through but I was charged a fee. Why?", "What is the maximum I can top up?", "Will you send me a new card in China?", "Why didn't my top up work?", "can my husband open an account and transfer money", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "why do i have to verify top up?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Are you going to charge me to top up my card?", "Can I purchase with cash or cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "pos": "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "neg": ["Why would a card payment be declined?", "The card can be used at which ATMs?", "What cards do you offer?", "How can I track my card's delivery?", "Why doesn't my passcode work?", "What's the transfer time from Europe?", "Please explain your exchange rate policy.", "Can I use my account now, even though my identity verification has not gone through yet?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "I couldn't transfer money to my bank, why not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transaction posted twice to my account.", "pos": "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "neg": ["I see a direct debit charge that I did not approve", "My transfer is failing when I try to do it.", "How can I fill up my gas tank using a check?", "Disaster, I've totally forgotten my passcode, can you help me?", "Are top-ups unlimited?", "i have a pending top-up", "What is the reason I couldn't do a transfer to a beneficiary?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "Which credit card top-ups do you accept?", "Is it free for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "pos": "How can I fix this?  There is a double charge on my account.", "neg": ["Are there any discounts for frequent currency exchanges?", "I'm still waiting for my top-up to go through", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "I hate this company! Can you delete my account?", "I don't think I made this transaction on my statement", "How can I replace an expired card?", "Why hasn't my refund been appiled to my account?", "Can I pay for my gas using my Apple watch?", "do I need to verify my identity before I can use my card?", "I want this fee reversed from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice for a restaurant, can you take the second charge off?", "pos": "I think I was double charged", "neg": ["Is it free to transfer money or is there a fee?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "Can you provide me a disposable virtual card?", "Hi! What documents can I use to verify my identity?", "Help!  There is a cash withdrawl on the account that I didn't make!", "My account is depleted. Can I transfer funds from another bank?", "What is minimum age for an account?", "The ATM didn't give me what I asked for but my balance says it did", "How do I verify my identity?", "Do you send more than one card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.", "pos": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["I am not happy with your company. Please delete my account asap.", "How can I revert a transaction from this morning?", "This is terrible, i want to delete my account", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "Can I select my card scheme or do you choose it for me?", "Why was I charged a fee for using my card", "How does my top-up got cancelled?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "Is a bank transfer acceptable for topping up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card got charged twice for the same thing!", "pos": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["Do I get to have one of those virtual cards I've heard about?", "I had the wrong exchange rate applied to some cash I got abroad.", "How do I know what my account is set to, I am paid in GBP?", "What cards and currencies can I use?", "What is the estimated time on an urgent transfer from China?", "What do I need to do to correct this failed transfer?", "I would like to cancel my order.", "Can I use a check to top up?", "How do I get refills to my card when I'm traveling?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason to why I was charged twice for a transaction?", "pos": "Looking at my statement I see that I was double charged for a payment I made.", "neg": ["Tell me why my transfer was declined.", "My card was stolen. What do I need to do?", "Problems with my top up", "Am I charged if I make a top-up?", "I checked the app and there is a payment that I don't recognize.", "I purchased something while traveling, and the exchange rate applied was wrong.", "My automatic top-up was unsuccessful", "Am I able to have a card sent to China?", "What countries can I use my account in?", "Why is identity verification required?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I've been charged twice for the same transaction?", "pos": "I have a duplicate payment on my card.", "neg": ["What fiat currencies are used for exchange?", "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "My card is about to expire. What do I need to do to keep using my card?", "Do you have an auto-top function and how do I use it if so?", "Visa and MasterCard, can I get them both?", "I need my card activated.", "I don't think I should have been charged a fee to use my card.", "I need to make my card PIN a different number", "What's the process for topping up by card?", "The app shows Direct Debit payments that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "pos": "I have a duplicate payment on my card.", "neg": ["I haven't received my pin", "How long will it take for my payment to go through?", "Why is there a verification to identity", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "Can I change my in at all ATM's?", "How long will the transfer take?", "I found my card again. Can I put it back into the app?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "There's an unauthorized cash withdraw", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "pos": "I think I was double charged", "neg": ["Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "The refund isn't appearing in my account", "my top up isnt there yet where do i find it", "How can I periodically check the delivery of the card you sent?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I get a \"decline\" message when doing a transfer", "I can't see my Google Pay top up. Is it not working correctly?", "How to order a virtual card", "Which part of the app do I order virtual cards from?", "Why was I blocked from withdrawing from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got double charged!", "pos": "there were two of the same charge to my account", "neg": ["Why hasn't my payment gone through yet?", "What was the $1 charge for on my statement?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "how long should i wait ti activate my card", "I want to open an account for my child.", "help my money isnt showing up", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "I think someone stole my card because I can't find it.", "What's the process of changing from GBP to AUD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been overcharged.", "pos": "Why does the same transaction appear multiple times?", "neg": ["A seller is stating that they haven't received money yet when the money has already deducted from my account.", "Why hasn't my friend received the money i sent them yet?", "I topped up last night but don't have any funds, why not?", "Even though I made a cash deposit, I am not seeing it in my account.", "I need to get a card, but I live in the US.", "Need help to get my card to work.", "Why has my withdrawal not posted?", "Where is the PIN for my card located?", "My transfer did not work, what was the reason?", "I'm still waiting on a payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "To many charges on my card how do I go about fixing that?", "pos": "My account was charged twice for one purchase", "neg": ["Do I have to manually top up once I'm too low?", "I did a bank transfer and my balance isn't current.", "How can I reset my passcode?", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "I think my account has been hacked there are charges on there I don't recognize.", "How do I go about changing my address?", "The ATM sucked my card in.", "why would a merchant refuse a payment", "I didn't cancel my card payment.", "can i use my mastercard to add money to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "pos": "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "neg": ["I received $20 but I entered $100", "Is it normal to be charged an extra fee when paying with my card?", "I need a disposable virtual card.", "how do i see what i transferred", "What is the foreign exchange rate you will apply?", "What are my bank details so I can do a transfer?", "What steps do I need to get another card?", "I logged in wrong and am blocked, how do I log in?", "how do I get top up to work for my card", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "pos": "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["Why has my top-up been reverted?", "What fiduciary currencies are supported for tenure and exchange?", "I transferred some money but it hasn't arrived.", "Why did I get charged extra?", "I need a refund for something I bought.", "What proof do you need for my identification?", "My cash deposit hasn't posted to my account.", "where can I change my address?", "What do I do to close my account?", "Am I allowed to get an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "there were two of the same charge to my account", "pos": "I was charged multiple times for one transaction.", "neg": ["The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "I want to use my card. How do I activate it?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "How do i set up auto top-up?", "Is it possible to hold money in multiple currencies?", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "How many digits identify the top-up verification code?", "The app says I made a cash withdrawal even though I didn't.", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "what is this charge i didnt do it what can i do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged twice.", "pos": "I have a duplicate payment on my card.", "neg": ["I inadvertently completed a transaction on a wrong account.", "what is source of my money", "What exchange rates do you use?", "Can another family member hold a card for this account in addition to mine?", "How can I order a card?", "How do I cancel a transfer?", "What are acceptable documents to prove my identity?", "I need to see where my money came from.", "I can't find my card!  What should I do?", "Why won't my virtual card work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who do I talk to for transactions debited twice?", "pos": "Why does the same transaction appear multiple times?", "neg": ["What is the max amount of disposable cards I'm allowed.", "Is it possible to use my apple watch for topping up?", "My card hasn't arrived yet. What do I do?", "How do I know where the funds come from?", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "Is there a way I can get a Visa card?", "Help! I've forgot my app passcode!", "Are there any places that I can't use the disposable cards at?", "will you be able to activate my card", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are there multiple transactions showing for one purchase?", "pos": "I was charged multiple times for one transaction.", "neg": ["Why have I received a rebate for my payment after a week?", "What are the uses for disposable cards?", "Where is the card PIN located?", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "There was a limited amount of money available at the time of my transaction.", "How do I use a cheque to top up?", "what are weekend rates for getting cash", "What is the process for setting up and account for my child?", "What has to be done to verify my identity?", "Is it possible to change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged two times for a transaction", "pos": "There are two of the same charge on my statement.", "neg": ["How do I get a refund for an unauthorized direct debit payment?", "My card stopped working after multiple transactions. Why?", "How many days does it take for a transfer to go through?", "Are extra charges added for sending out additional cards?", "What is this extra fee on my statement.", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "I used the wrong account number!", "When will my new card be delivered?", "Why is my cash still pending that I put in ATM?", "What is the daily limit on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fix this?  There is a double charge on my account.", "pos": "Why did I get charged more than once?", "neg": ["What currencies can I use to top up my account?", "My card hasn't came in the mail yet?", "Do I get  a mastercard and visa?", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "How do I reset my passcode?", "Does my top up and apple pay work together?", "Why is my top up not completing?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "Is there always a charge when withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are two of the same charge on my statement.", "pos": "Looking at my statement I see that I was double charged for a payment I made.", "neg": ["There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "I no longer want this account, what should I do?", "Can I top up my account with a check?", "Do I have to go to an actual bank to change my PIN?", "I need to reverse a transaction", "I want a new card", "I would like to terminate my account.", "I sent money about 5 days ago and the recipient has not received the money yet.", "I'm happy with Mastercard and want to stick with just that credit card.", "Please explain how I use the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looking at my statement I see that I was double charged for a payment I made.", "pos": "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "neg": ["I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "What is my money worth in other countries?", "Will I have to wait much longer for my new card to arrive?", "Are your cards available in the EU?", "What do I need to see my source of money?", "Am I able to top up with Apple Pay?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "Where are the virtual cards?", "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "Is there a reason my new card hasn't arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transaction is showing several times.", "pos": "Why did I get charged more than once?", "neg": ["cancel my account", "I am worried about fees for top up cards?", "Why is there an extra pound charge that is pending?", "My wallet was taken and I see that someone is using my card!   Please help me!", "passcode retrieval", "How do i change my identity?", "something is wrong with my exchange rate charge", "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "How long does it take to get money from Europe?", "If someone sends me money, will I be charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does a payment show up twice?", "pos": "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "neg": ["If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "I just received my card and I'd like to activate it.", "So, the card PIN?", "Where did this extra €1 fee on my statement come from?", "Why did my card payment get declined?", "I want to get my hands on one of those virtual cards!", "why was i charged a fee to transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "pos": "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "neg": ["I have an outgoing transfer", "I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "Whats the limit on my top up", "A transaction I did to my friend hasn't arrived yet, why?", "How do I fix a transaction to the wrong account?", "Do you charge for sending more cards?", "Will I get charged for sending out more cards?", "what is the most money i can top up?", "I can't find my PIN anywhere.", "Can I change my PIN at any ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was double charged", "pos": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["Can I have a third card?", "My top up is still pending", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "How can I edit my personal details in the app?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "How do I get my card back quickly from a bank machine that it?", "What cash machines will let me change my PIN?", "Do I get to have one of those virtual cards I've heard about?", "Explain the extra fee on my card when paying.", "I want to transfer money with my credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account was charged twice for one purchase", "pos": "Why am I being charged again?", "neg": ["Can I put my found card back into the app on my phone?", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "help me find where this money came from", "Can I get my card fast tracked?", "Is there such thing as top up by cheque?", "Why is it required to verify my identity?", "The exchange rate was messed up from the ATM", "I wanted to know why a top-up I made has been reverted.", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "Do you have a list of the cards and currencies supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a payment that I was charged two times for.", "pos": "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "neg": ["Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "I ordered a virtual card but it hasn't come through yet", "How much would it cost me for a bank transfer to top up my account?", "Not living in same place, need to change details", "My withdrawal is pending, why?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "I have not received my card and it's been a week, what do I do?", "Why have you declined my card payment?", "Can I check my recent refund in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged several times for something", "pos": "How do a reverse a duplicated charge?", "neg": ["I want to transfer money with my credit card.", "how do i get a new card", "What steps do I need to take to exchange currencies?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "What's the closest place to withdraw money?", "Help me order a new card that's going to be expired soon.", "unsupported transfer declined", "When will my deposit be processed?", "Something's wrong my card won't work.", "Why is my identity not verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged more than once?", "pos": "Why does the same transaction appear multiple times?", "neg": ["I would like a Visa card.", "Tell me how a top up would be reverted.", "My balance doesn't show my deposit.", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "I made a transaction, but I made it to an account I didn't mean to make it to.", "Why can't I withdraw money?", "I would like to cancel my purchase.", "Please tell me how I verify my identity.", "Where can I get your exchange rates from?", "Top up my card please, which y'all support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "pos": "Please tell me why the same transaction is showing up on my account more than once.", "neg": ["My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "I want to top up by using a credit card, which ones do you support?", "My card is stuck in an ATM machine, how do I get it back quickly?", "Can I apply for one of your cards if I live in the EU?", "Why is the transfer still pending?  Can I do something?", "I need to know what foreign exchange rate I can get.", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have duplicate charges for the same transaction", "pos": "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "neg": ["What are the charges for topping up US card?", "How can I investigate a missing refund?", "In my app, a direct debit payment I didn't do shows in my app", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "Is my card broken? I can't get cash out of the ATM", "Am I allowed to hold money in multiple currencies?", "I made a cash withdrawl and there is a charge.  What is this?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "How do I know when my card will expire?", "What are all the fiat currencies that are supported for both exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "pos": "Why am I being charged again?", "neg": ["No transactions are being accepted, what's wrong with my card?", "the balance has not changed, but I have deposited some money", "Can I use this all over the world?", "There was a direct debit transaction I have don't think should be there.", "How can I go about resetting my passcode?", "Visa or Mastercard?", "why would i be declined if i had money iin my account", "I would like to transfer money from my checking account to my savings account.", "my identity hasn't been verified and i can't edit my details, what's next", "How do I get a disposable virtual card as well?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "pos": "I was charged multiple times for one transaction.", "neg": ["where do you find your exchange rates?", "How much does it cost for a physical card?", "Where do I go for a refund?", "I saw that my transfer was declined.", "I want to do a cash deposit to top up. How do I do this?", "is it possible to top-up with google pay.", "My mother deposited a cheque into my account last week, why is it still not showing up?", "I've made a transfer, how long until the money reaches my account?", "Can someone please explain to me where my source of funds came from?", "Why do I need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged multiple times for one transaction.", "pos": "Please tell me why the same transaction is showing up on my account more than once.", "neg": ["I want a refund on a direct debit.", "Why do I see an extra €1 charge on my statement?", "My card payment doesn't work.", "I really need to know how to change my pin.", "Have you sent out my card yet?", "How do I verify the top-up card?", "I do not know why I was charged for the $1 transaction.", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "Are there any charges for topping up a US-issued card?", "I want to shut down my account as soon as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "pos": "Why am I being charged again?", "neg": ["Why did I get charged for a transfer?", "I am still waiting for a transfer to show up", "is apple pay a top up service?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "How long does it take for my payment to process?", "what are your exchange rates at?", "I had to pay money for paying with my card.", "I just moved. How do I give you my new address?", "I tried to get cash but it was declined!", "I do not know why I was charged for the $1 transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a duplicate payment on my card.", "pos": "How do a reverse a duplicated charge?", "neg": ["What is the significance of verifying the top-up?", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "I would like some more physical cards, what is my limit?", "Why has my withdrawal not posted?", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "What currency is acceptable for a top up?", "How much longer until I get my new card?", "Do top-up limits exist?", "My balance doesn't include my latest transfer", "Help me unblock my account.  I entered the PIN wrong too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged again?", "pos": "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "neg": ["Can I change my PIN abroad?", "I cannot withdraw money from the ATM", "Top-up is loaded into the card and no update.", "I believe my top up is still pending", "I need clarity on why my card is not working.", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "There is a withdrawal on my account I didn't make.", "My top-up didn't go through", "I have a cash withdrawal that I don't recognize.", "How can I find a way to transfer money without it being rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does the same transaction appear multiple times?", "pos": "How do a reverse a duplicated charge?", "neg": ["The exchange rate is incorrect for my cash withdrawal transaction.", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "My ATM transaction was cancelled.", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Will there be a charge when money is added to my account?", "I don't know what this Direct Debit payment is.", "How much am I allowed to top-up?", "I'm interested in getting a virtual card.  How do I get one?", "How do I verify my identity online", "Using international ATMs messes up the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me why the same transaction is showing up on my account more than once.", "pos": "How do a reverse a duplicated charge?", "neg": ["I can't seem to be able to use my card", "Can I top up my account with Google Pay?", "I no longer want to transfer funds, can we cancel that transaction?", "What do I do about a debit on my account that I didn't make?", "Will I be able to top up by cheque?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "Can I exchange my money for EUR?", "where can I find the auto-top up option?", "How can I go about resetting my passcode?", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do a reverse a duplicated charge?", "pos": "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "neg": ["I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "Please tell me how disposable virtual cards work?", "It looks like my top up didn't work.  Why?", "What is the reason for my beneficiary to be disallowed?", "I am trying to complete a transfer but I keep getting an error message.", "Which flat currencies can I use from you?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "I would like to get a Visa card", "What's the closest place to withdraw money?", "I was refunded the money for something I bought already."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where exactly does money come from", "pos": "Verify my source of funds?", "neg": ["Can I have a supplementary card?", "How do I activate and link my new card?", "I tried topping up using my card, but the money is gone?", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "I need an ATM right now!", "I see non-received cash in my app.", "How long does it take in Europe to do a transfer?", "I did a transfer and was charged a fee that I shouldn't have been!", "where is the code for verifying the top up card?", "As my kids get older are they able to get set up with their own accounts?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone please explain to me where my source of funds came from?", "pos": "I would like to know where the funds are at.", "neg": ["I withdrew money and got a fee, please explain", "What services can I use to top up?", "I have a fee listed for a transfer.", "Got only $20 when I tried to withdraw $100.", "Where did the money I deposit go??", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "There is a payment with my card which i definitely did not do.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "My payment has been cancelled", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a way i can see source of money?", "pos": "Where do my funds originate from?", "neg": ["I have exceeded the number of PIN attempts", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "Please tell me how to get a refund for something I bought.", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "Why hasn't the transaction I did arrive yet?", "When I went to get cash, it was declined!", "Can you explain to me why a top up would be reverted?", "What kind of fee is there to top-up my account?", "Where in the European Union can I get a card?", "How do I link a new payment card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know where the funds are at.", "pos": "Show me the source of my money.", "neg": ["An overseas cash transfer did not work correctly", "I need to exchange a currency - can I do that here?", "Do physical cards cost money?", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "My transfer says pending. What does that mean?", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "How do I change the PIN?", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "Is there any way to get another card on the same account?", "There was money taken out of my account, and I'm pretty sure I didn't do it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can I get the info for my funds", "pos": "Is there a way to view the history on where my funds came from?", "neg": ["I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "What could possibly be the cause of my failed transfer?", "why does my statement contain an extra fee?", "How do I add money to my card?", "My identity can't be verified for some reason", "Is getting my identity verified required before I can use my account?", "What do I need to do to cancel a transaction?", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "why do i need to verify the top up?", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need to know where money comes from", "pos": "Please verify my source of funds.", "neg": ["How much does it cost to exchange my balance into a foreign currency?", "My account seems a bit off and getting weird charges.", "How low does the balance have to be before the system updates?", "Can I change my in at all ATM's?", "I am still waiting for a the cash I deposited this morning", "From what countries can I use an account?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "What countries are getting support?", "Can I verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My source of funds need verification.", "pos": "who can put money in my account?", "neg": ["How do I use American express to top up my account?", "I received the wrong exchange rate for an item i bought.", "Why is it saying I have a pending payment?", "I'm trying to verify my top up card, how do I do that?", "What is the estimated wait time for transfers from the US?", "How is the PIN delivered?", "My phone is missing.", "They used the wrong rate when I made a purchase with foreign currency.", "I made a transfer but my balance hasn't been updated", "How's the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do my funds originate from?", "pos": "How can I find the source for my available funds and money?", "neg": ["I purchased something and already received it, why hasn't the money taken out?", "I tried to transfer money but it didn't go through", "In a month, my card will reach its expiration date, am I required to request the next card?", "I contacted the seller and he won't respond.  Please just refund me my  money.", "Is there a charge for SEPA transfers?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "Why did my card payment get declined?", "I'd like to have it delivered on Saturday.  Is that possible?", "There are two of the same charges on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I require verification for my source of funds.", "pos": "Where can I find information about where my money came from?", "neg": ["My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "I got my card now, how do I make it show up in the app?", "My statement is showing I was Charged a dollar and I am not sure why.", "What cards do you accept to top up my account?", "What's the process for terminating an account?", "I had a problem with my card payment, can you help?", "I haven't received my card.", "Can you tell me what I need for identity validation?", "I transferred money to my account but it is not showing.", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find out the source of my available cash?", "pos": "I need to verify the source of funds.", "neg": ["My account was charged a debit payment I don't recognize.", "Can I get an actual card", "Visa and MasterCard, can I get them both?", "I'm in the EU. Can I get one of your cards?", "How would I change my details?", "How long does the \"pending\" period of a transfer take?", "Is there a way to set up an auto top-up?", "Will I get charged for topping up with an international card?", "I thought transfers were free, why was I charged?", "How do I know what my account is set to, I am paid in GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I see where my money is being transferred from?", "pos": "Show me the source of my money.", "neg": ["Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "Do you charge for sending out more cards?", "I did not make a cash withdrawal that is on my statement", "I received a fee I should not have.", "I do not know where the transaction is.", "What steps are taken to transfer money into my account?", "I deposited cash but it isn't showing up in my account", "How do I link an existing card?", "I did not receive the right amount of cash.", "Since I just got married I need to change my name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know the source of my funds.", "pos": "Show me how to look at the source of my current funds?", "neg": ["Do you offer auto top ups?", "I topped up but the app declined it", "There's a €1 fee on my statement, why?", "A wrong amount of cash we sent to me.", "My card was refused", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "What is the verification process for my card?", "How many days does it take for a transfer to go through?", "How do I change my name after marriage", "The transfer finally worked, but how long does it stay pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me how to look at the source of my current funds?", "pos": "help me find where this money came from", "neg": ["Why was I charged for a cash withdrawal at the ATM?", "How much am I allowed to top-up?", "How do I to up by card?", "Will I get a Visa card or Mastercard?", "How can I top up my account and which currency can I use?", "Please tell me how to get a refund for something I bought.", "What do I have to do to get the virtual card to work?", "I put my check in the bank, but I haven't gotten my cash yet?", "My credit card transaction was declined for a loan payment.  Can you tell me why?", "What is the process for transferring money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I see where funds came from?", "pos": "want to know where funds come from", "neg": ["I was charged multiple times for one purchase", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "I want to delete my account. How do I do this?", "I can't get the top-up to work! What's going on here.", "It's been a week since you sent my card and I still don't have it.", "I see a direct debit that I didn't authorize", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "Where's the button to top up with a cheque?", "when does my balance update for a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is my source of funds?", "pos": "need to verify source of funds", "neg": ["Why is my app showing me taking money that I did not take out?", "Whats wrong with my currency exchange?", "Can you please tell me why I was charged an extra fee on my transfer?", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "Will I get a Visa card or Mastercard?", "If I top up by card, what options do I have re: currency and card type?", "Why can't I get cash out?", "Why did I get charged for a transfer?", "They is a payment I don't recognize on my statement.", "How can I reset the passcode if I need to do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can I see who sent me funds", "pos": "Where do I go to see the source of my available money?", "neg": ["It's been a couple days how much longer do I have to wait for my transfer?", "I might be paranoid, but someone may be using my card.", "Can I have my card delivered on Tuesday?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "how can i get it to add money automatically while travelling", "I'm going to cancel a purchase.", "The app is not able to realize that it is me.", "I am here to change my adress.", "My card won't let me withdraw money.", "My card hasn't been working for even small transactions today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find information about where my money came from?", "pos": "Where do I go to see the source of my available money?", "neg": ["Does the PIN come under separate cover?", "What are the age limits for your service?", "what is this charge on my card?", "There's something wrong on my bill. A transfer fee should never have been added.", "Where can I activate my card?", "I made an online purchase and the order has not shown up. Give me my money back.", "My card is about to expire.  Where do I get a new one.", "My transfer was declined, why is that?", "Are you able to guide me to my card's location?", "The cash I asked for still hasn't been received"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know this, where do my funds come from?", "pos": "How can I find out where the funds are flow?", "neg": ["Is there a transaction limit for a disposable card?", "How long is the wait for a money transfer to post?", "I was told I would be getting a refund but I have yet to see it", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "Can you tell me how transferring money into my account works?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "I noticed that there is a withdrawal in the app that is not mine.", "Will my employer be able to pay me with this service", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "why hasn't a transaction to a friend cleared yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know how to work out where my funds came from?", "pos": "Can you tell me where my readily available cash has come from?", "neg": ["I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "Need help with a stolen card.", "I've been charged an extra £1 and I don't know what it's for", "Is there a Mastercard ATM nearby?", "The wrong exchange rate was used when I purchased an item.", "The amount of cash I selected to withdraw is different than what I received.", "Money was transferred to me and I am unable to see it", "can I be charged for topping up by card", "I withdrew money and got a fee, please explain", "Are your cards available in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I see my source of funds?", "pos": "How do I see the source of my money?", "neg": ["I entered my pin wrong  too many times.", "How do I get a new card when my old one expires?", "I need to know where I can withdraw money.", "When I tried to top up using my card, all of the money disappeared.", "For my account, how do I transfer money in?", "Is there a reason that my top-up is still pending?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "Do I get charged if I top up with my European bank card?", "When are you going to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What source do my fund come from?", "pos": "Can I trace where my funds came from?", "neg": ["Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "What fees are charged for a physical card?", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "What types of cards and money do you accept?", "How do I receive a disposable virtual card?", "It does not appear that my message went through.", "I just sent money but the person I sent it to doesn't see it. What happened?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "I thought it was free to make a withdrawal. So how much does it cost now?", "Do you offer services that hold money in different types of currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of security protects my money?", "pos": "Can I see where my funds come from?", "neg": ["I have a new card and I need to activate it.", "How do I protect my phone from someone using it after I lost it.", "I wasn't allowed to transfer to my account", "My card payments have stopped.", "What is the wait time until money reaches my account?", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "I seem to have lost my card.", "What kind of costs are involved for exchanging currency?", "It looks like a payment I've made hasn't made it through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find my fund information?", "pos": "I want to know where my money comes from.", "neg": ["My payment has been cancelled", "My money didnt go through after I transferred.", "I want to create a new pin.", "I would like to get an item refunded", "Can I use a check to top up?", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?", "What businesses accept this card?", "Can I transfer my paycheck to the account?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my top-up generated from?", "pos": "Can you tell me how to tell where my funds come from?", "neg": ["Card payment is still pending, why is that the case?", "I wanted to know why my transaction didn't go through.", "Where is my missing cheque I deposited?", "How can I investigate a missing refund?", "Why do you need my name and ID", "I prefer to get a Mastercard.", "my phone was lost", "I've just been married and need to update my name", "How do I get a card in the EU?", "Can I get information on the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I see the source of my money?", "pos": "Is there a way for me to check my balance?", "neg": ["I purchased this item and would like a refund", "I used the wrong account number!", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "What locations allow me to withdraw money?", "How can I update my personal information after moving?", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "Is there a way to reset the passcode?", "Why is my deposit still pending?", "What is the maximum for auto top-up?", "Card refund is not showing up in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where is this money from", "pos": "Can I see where my money came from?", "neg": ["Top up my card please, which y'all support?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "I forgot the passcode on my app.", "Can my daughter also have a card issued in her name, but linked to my account?", "I am unable to prove my identity", "Can I get a Visa card?", "What information do I need to gather in order to activate my card?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "I've forgotten my passcode. Can I reset?", "How do I withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did my money come from?", "pos": "Where did my deposit for my source of funds come from?", "neg": ["My account seems a bit off and getting weird charges.", "I tried to top up and suddenly my money disappeared", "Is there any amount in which I would get cut off from topping up?", "Can I use google pay to top up?", "I thought I would have received my new card at this point.", "How can I receive money from my friend?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "My card payment still pending", "Disaster, I've totally forgotten my passcode, can you help me?", "Why didn't I get the amount I requested at the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know where do my funds come from", "pos": "want to know where funds come from", "neg": ["Why did I not get the amount I specified at the ATM?", "how to get a new card in china", "Do top-ups have a limit?", "When will the money reach my  account?", "Is it possible to refund an item?", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "How do I request a refund?", "I need to exchange a currency - can I do that here?", "Can you help me get Top Up to work in the Apple Pay function?", "Am I able to do a SWIFT transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do my available funds come from?", "pos": "Where do my fund come from?", "neg": ["Is there a way to recover my password?", "Can you tell me whats going on with my card it seems to be not working?", "Can you tell me when the transfer will be completed?", "How much do you charge for exchange rates?", "How is the exchange rate calculated?", "Where do I need to go to change my PIN?", "Can I get a Visa or does it have to be something else.", "Why isn't my balance updating after depositing cheques and cash.", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "How much can I withdrawal in one month without incurring fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did my deposit for my source of funds come from?", "pos": "What information do I need to see my source of money?", "neg": ["In what way can I use the disposable cards?", "I need to activate my card.", "How old can one use your service?", "What does it mean when a payment is pending?", "I'm not in the UK, but can I still get a card?", "Your company is lame. Shut down all my account services right now.", "Which currencies are allowed?", "Can I get some help to get me card activated?", "Is this card accepted by ATMs?", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I see my available money?", "pos": "How can I prove the source of my funds?", "neg": ["Why is it saying I have a pending payment?", "It appears I have a fee in my statement.", "Am I allowed to get an account for my daughter?", "I am having problems with my physical card.", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "When will the money show in my account?", "I do not know what this cash withdrawal is", "Explain the activation method for this card", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "What is the highest amount I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive verification for the source of my funds?", "pos": "Is there a way to tell where the money came from?", "neg": ["Do you offer cards for those in other countries?", "My top-up is taking a very long time to complete.", "I would like to delete my account now, please.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "I do not think the pop up went through yet.", "My account transfer was not cleared.", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "This transfer incurred a fee that I don't think is right.", "I topped-up my account, but I don't think it went through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how I would go about learning where my funds came from?", "pos": "I'd like to know where my funds come from.", "neg": ["Why hasn't my cheque processed?", "How long does it take for a pending cash withdrawal?", "What are the steps to change my PIN to something else?", "My card is not working when I try to use it.", "What does pending mean on a cash withdrawal?", "What should I do if someone stole my phone?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "How can I revert a transaction from this morning?", "How do I check security settings using the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell where the money came from?", "pos": "where did my funds come from?", "neg": ["how much does a card cost and why do you charge me", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "I'm not sure how disposable virtual cards work. Please help.", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "The wrong exchange rate applied to my cash withdrawal.", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "Why is there an extra fee on my statement?", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "Is it possible to get both a Visa and a Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I see the source of my available money?", "pos": "How do I know where my funds come from?", "neg": ["What do I need in regards to identification?", "I received $20 but I entered $100", "How are the exchange rates determined?", "Why do I need to verify my account?", "I want to top up with my Apple Watch.", "what are the steps to activate my card?", "Is it okay to hold money in multiple currencies?", "How can I check on the status of my new card?", "I'm noticing a payment/purchase at a company that I don't recognise.", "What should I do if I can't prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a way to see where funds come from", "pos": "Please explain to me how to know where my funds are from.", "neg": ["how long does delivery take?", "With this app, will I be able to exchange currency?", "When will my transfer process?", "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.", "I did not ask for the amount of cash that I received.", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "How long will it take to transfer from europe?", "How many disposable cards can you own?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "What is this cash withdrawal I don't recognize?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I prove the source of my funds?", "pos": "Can I see where my funds come from?", "neg": ["Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "When do I see my recent refund in my statement", "Report stolen card", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "I got declined when attempting a transfer", "what is the exchange rate when i get cash", "I can't log in", "What are the steps for getting money from a friend?", "Am I able to add money into my account using my American Express?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my money, where is it coming from?", "pos": "How can I tell the source for my available funds?", "neg": ["I don't see the verification code for my card transfer.", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "I don't understand why I was charged extra for withdrawing money?", "Why has my transfer been declined?", "My transfer failed, why did that happen?", "Are there any restrictions on where I use this card?", "Can I possibly change my currency to another?", "How old can one use your service?", "I have two of the same charges on my account!", "Is there a reason my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find the source for my available funds and money?", "pos": "Is there a way to see my money's source?", "neg": ["Can I exchange from USD to GBP?", "Does this app exchange currencies?", "Can I have my card activated?", "My card still hasn't arrived after two weeks, now what?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "My product was faulty.", "Why is this fee being charged to me after using my card?", "Can I edit my details?", "Do you send more than one card?", "has my card payment been reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know where my funds come from?", "pos": "Where do I go to see the source of my available money?", "neg": ["Extra charge during transfer", "How can I get a disposable virtual card?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "Do all businesses take this card?", "I made a bank transfer but it doesn't seem to have gone through?", "There's a €1 fee on my statement, why?", "Is there a reason for my top up to be cancelled?", "Can I directly deposit my salary to this account?", "Do you charge extra for exchanging currencies?", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do my fund come from?", "pos": "How do I find out my source of funds?", "neg": ["Who gets support?", "Help me get the virtual card working.", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "I have have multiple charges for one transaction.", "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "I see a direct debit that I didn't authorize", "Help, I don't see my money i just added.", "What is the age limit?", "Why do I see a fee when I do a transfer?", "I tried to pay through my account but the payment is not going through. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I see where my money came from?", "pos": "How will I know where my funds are coming from?", "neg": ["Which cards are accepted for topping up?", "How can I configure what currency my salary is in if it's in GBP?", "In what way can I change my PIN and where do I need to be?", "can I link a card of yours I already have?", "My card was declined but it shows as multiple charges?", "Do you charge anything for topping up?", "I need to cancel a transaction immediately.", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "My cash received does not match what has been requested", "Physical cards are what I need more of"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "help me find where this money came from", "pos": "Can I see where my funds come from?", "neg": ["How do I activate my new card I just got?", "I can't access my account.", "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "How do I transfer funds if I am paid in GBP?", "Can you tell me what this fee is on my statement?", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "There is more than one charge on my account for a transaction.", "Are cards delivered to my location?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to see where my money originally came from?", "pos": "where did my funds come from?", "neg": ["How many times can I use my disposable card?", "Do you process SWIFT transfers?", "i need to top up by card.", "I made a payment that is not yet complete.", "My transfer didn't complete. Why can't I access funds?", "How old do you have to be?", "Is identity verification required for me to use my account?", "I did not get enough cash", "What are the steps I should take to recover my swallowed card?", "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find out my source of funds?", "pos": "Verify my source of funds?", "neg": ["Please explain how I use the disposable cards?", "I need assistance addressing a direct debit that I did not do myself.", "My account transfer was not cleared.", "I transferred money and it hasn't come yet", "I need to order a new card, can you please direct me to the virtual cards?", "Will my money be of equal value when I travel abroad?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "Can I get paid for this in another currency?", "I don't know what this Direct Debit payment is.", "I don't think the exchange rate was right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I see where my funds come from?", "pos": "I require verification of my source of funds.", "neg": ["I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "The app says I made a cash withdrawal even though I didn't.", "I have a payment that is still pending", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "What are the reasons for my beneficiary not being allowed?", "Do you have a list of cards and currencies you support?", "Today I was out eating and my card was declined. Why's that?", "I see a direct debit transaction that I didn't make.", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "Are there restrictions on disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the source of funds for my money?", "pos": "where to i get my funds from?", "neg": ["How do I get my virtual card?", "It declined my transfer.", "I recently purchased something, and the exchange rate was wrong.", "How's the exchange rate?", "I thought I would have received my new card at this point.", "A shop I go to didn't let me pay.", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "is the a reason why my transfer has failed?", "My phone was stolen, help!", "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where did my funds come from?", "pos": "My funds must be verified", "neg": ["I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "Why was I charged a fee for debit or credit card payment?", "I'm not sure how to complete the identity checks process.", "Can you explain why my payment was charged a fee?", "Why is the identity check involved?", "You promised no fees but now I've got one. What the hell!?", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "I believe I got a wrong exchange rate when I got cash.", "How can I go about transferring money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i track the moeney", "pos": "I have to verify my source of funds.", "neg": ["Can I use my account before my Identity verification has passed?", "how do i find top up for cash deposit", "Is auto top up a provided service?", "how long does it take for a transfer to arrive", "I should not have been charged a fee for cash withdrawal.", "How can I prove I am me?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "I haven't yet received money that I transferred", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "I need to find the top up verification code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I require verification of my source of funds.", "pos": "How do I find out where my funds came from?", "neg": ["I wanted to know why a top-up I made has been reverted.", "when will my transfer clear", "The activation process for my card isn't working.", "How can I locate the virtual card?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "How long do cheques take to post to your account?", "I would like to get both a Visa and MasterCard?", "Can you show me how to verify the top-up card?", "Where can I find the verification code for the card top-up?", "What's the limit for disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I check to see where the money in my account came from?", "pos": "How can I verify my source of funds?", "neg": ["I would like to change my personal details.", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "What do I do to link my new card?", "Is it on purpose that my payment has been returned to my account?", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "I want to apply for a Visa card.", "Verifying the top-up seems like a hassle.", "I think the top up failed", "My account shows that I made a cash withdrawal but I cannot remember doing so!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What information do I need to see my source of money?", "pos": "Is there a way to tell where the money came from?", "neg": ["How do I access the virtual card?", "I'm still waiting on my new card to be delivered!", "The amount of cash I received was not the full amount", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "My refund is still pending", "If I need to top up with cash where should I look?", "can i top up from a usa credit card", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "Is the cash withdrawal going to show?", "How do I go forth with bank transfers for top up accounts?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify the source of my funds?", "pos": "where can i see money source?", "neg": ["What would cause a transfer failure?", "When do I see my recent refund in my statement", "What is the charge to make a transfer", "Do you limit my top-offs?", "I am still waiting for a money transfer to process.", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "I moved, can I edit my personal details?", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "How long will it take to get to the US?", "Why do you have an identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there steps to see where my funds come from?", "pos": "need to verify source of funds", "neg": ["What should I do if I see a withdrawal is pending?", "where is the code for verifying the top up card?", "Why did my cash deposit not show up?", "Can I change my PIN without going to a bank?", "My refund isn't showing up on my statement.", "Why did the funds not transfer to another recipient?", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "How can I check on the delivery status of my card?", "What's the process for exchanges?", "There is money missing from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I see where my funds came from?", "pos": "I need to verify my funds.", "neg": ["I don't want this account anymore, how do I delete it?", "My transfer failed to a beneficiary", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "A transfer could not be completed.", "How much do I have to pay to accept an international transfer?", "I'm panicking!  I lost my card!  Help!", "The cast deposit from a week ago still is not in my account. Why?", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "What is the handling fee for transfer?", "Top-up is not working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to see where my money came from.", "pos": "I would like to know where my source of funds came from.", "neg": ["Are there specific ATM's that I can draw money from?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "I got a fee when paying with my card", "Why am I getting a fee on a card payment?", "Why do I still have a pending cash withdrawal?", "Has my top-up been cancelled?", "The cash I deposited using the ATM is still pending", "When will a cash withdrawal show up?", "google pay top up did not work", "How can I get funds into my account from my American Express?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I check to see where the funds came from?", "pos": "My source of funds require verification.", "neg": ["Will my transfer be done soon?", "What countries can I use the card in?", "Where are you getting your exchange rates from?", "Instructions for activating card", "When I bought something abroad, the exchange rate was wrong.", "Why isn't my balance updating after depositing cheques and cash.", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "I made a top up yesterday but it's still pending.", "Where can virtual cards be ordered?", "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to see my money's source?", "pos": "Can I track history on funds?", "neg": ["Why did I get charged more for using my card?", "How long does it take in Europe to do a transfer?", "Why am i being double charged for something?", "I just deposited cash to my account and can't find it!", "My payment has been returned.", "How many days to deliver to a US customer?", "How come my transfer got declined", "My beneficiary is not allowed?  Why?", "Will you tell me how to exchange USD for GBP in the app?", "How do I reset my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find out where the funds are flow?", "pos": "My funds must be verified", "neg": ["Report stolen card", "I can't log in with this passocde", "Why doesn't my passcode work?", "how long does it take for a transfer to arrive", "My card payment has the wrong exchange rate", "from where are coming your exchange rates?", "what is the exchange rate when i get cash", "I need some money transferred ASAP, how long does the process take?", "I'd like to know what you guys look at to decide an exchange rate", "Unable to complete transfer, states 'declined'"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell the source for my available funds?", "pos": "Can you tell me how to tell where my funds come from?", "neg": ["What are my options for holding money in multiple currencies?", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "Tell me more about getting a virtual disposable card.", "There's a duplicate charge on my account?", "I got this stupid fee after taking cash out, why?", "Am I charged if I make a top-up?", "Need a new card, mine is expiring.", "I cannot get my disposable virtual card to work", "Why was money taken for a transfer?", "when does my balance update for a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the source of the money in my account?", "pos": "Where can I check out the source of available funds in my account?", "neg": ["After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "Why did I get charged more for using my card?", "I need to make several disposable cards per day.", "Please provide me with the restrictions of the disposable cards.", "I made a mistake and did a transaction to a wrong account, can I cancel?", "Can cards be dispatched on a specific date?", "I want to do a bank transfer to this bank, from an account at another bank.", "Will be Apple Watch be able to let me top up?", "Why would a card payment be declined?", "The exchange rate for my card payment doesn't seem right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know where my money comes from?", "pos": "How do I find out where my funds came from?", "neg": ["Please can i get a disposable virtual card as well?", "European bank card for top up will come with any extra fees?", "Why is there a random payment in my statement?", "Are there any fees associated with receiving money?", "There's a card payment I didn't make", "what is the matter?", "There was a direct debit transaction I have don't think should be there.", "How do I add the card I just received to show up in the app?", "How do I verify the top-up card?", "Why isn't my beneficiary allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please verify my source of funds.", "pos": "Where can I find out where my funds came from?", "neg": ["Can I wait for you to send me a new card when mine's about to expire?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "My card was charged more than expected.", "My phone was taken yesterday, is there something that I need to do?", "I don't have a PIN at this point.", "Are cards delivered to my location?", "The exchange rate for foreign ATM currency is wrong.", "How do I delete my account? I am dissatisfied with the service.", "Can I choose my Visa or Mastercard?", "I'm unhappy with the exchange rate your cash transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way for me to check my balance?", "pos": "I have to verify my source of funds.", "neg": ["Please tell me how I verify my identity.", "When will my transfer move out of pending stage?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "How do I input a new address?", "Where are the ATMs that I can use Mastercard?", "My app shows cash I didn't get.", "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "Why did my top-up get reverted?", "Can I add to my account using a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know where my source of funds came from.", "pos": "Show me the source of my money.", "neg": ["\nAt which ATMs can I use this card?", "Why is my card payment cancelled?", "Can it add money automatically while travelling", "How can I get my card out of the stupid ATM that ate it?", "Are top-ups unlimited?", "Will I have to wait much longer for my new card to arrive?", "Do you take SWIFT transfers?", "I am still waiting for my card.", "Would I need to pay extra for currency exchanges?", "How do I make a currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I check to see where my funds come from?", "pos": "I have to verify my source of funds.", "neg": ["Does the auto top-up have any limits?", "Can you send me the actual card?", "Can I use my card in Austria?", "I am unable to prove my identity", "Can you please check the exchange rate when I was getting cash?", "Can I revive a physical card.", "i have been trying to top up my account with a check but it won't work", "Can you let me know why my cash withdrawal is still pending?", "What steps do I need to take for the identity checking process?", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I look at where my available cash is coming from?", "pos": "who can put money in my account?", "neg": ["There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "I think there's been an unauthorized cash withdrawal from my account.", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "Help, the ATM didn't give me all the money I requested", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "Does the PIN come under separate cover?", "I was charged $1 in a transaction.", "I am not able to verify my id. Why?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I track history on funds?", "pos": "Why do I need to verify my funds?", "neg": ["Can I add money automatically to my account while traveling?", "I only received $20, but I requested $100.", "I just checked my statement and saw a $1 charge, why is it there?", "Can I order a new card to China?", "How can I locate the virtual card?", "Help.  My card is broken.", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "What is the maximum for auto top-up?", "How long do I have to wait for my bank transfer to appear in my account?", "I am worried that too much time has gone by for a transfer to be completed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My funds must be verified", "pos": "Where can I find out where my funds came from?", "neg": ["How does your app transfer the money", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "The passcode isn't working for me.", "Why did you revert my top-up?", "How do I know if my top up worked?", "Why is there a fee for doing a transfer?", "Is there a fee for topping off by transfer?", "There's a card payment I didn't make", "How can I exchange GBP for AUD?", "I have no way to prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can i see money source?", "pos": "i need to trace a deposit", "neg": ["My transaction from earlier needs to be reversed.", "My identity verification didn't work", "How can I get my money back for a payment i didnt make", "How fast are transfers from Europe?", "How many physical cards am I allowed to have?", "I got a transfer fail message, but no explanation of why-- what happened?", "I can not find my phone or it has been stolen.", "What is the time frame for european transfers?", "Is it possible to dispute a debit payment from a couple of months ago.", "Where are the virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who is giving me my money?", "pos": "Can you tell me how to tell where my funds come from?", "neg": ["Why hasn't my friend received the money i sent them yet?", "Any chance of getting the card outside the UK?", "How do I know it is a Mastercard ATM?", "I'm waiting on a top-up, its still pending", "I need my card soon.", "Where can I find a list of descriptions the disposable cards have?", "I have to verify my identity. What do I need to do?", "Why can't I withdraw funds from my account?", "I've deposited a check in my account but the cash isn't showing as available.", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know where the funds come from?", "pos": "Can I trace where my funds came from?", "neg": ["I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "My phone has been stolen.", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "I did not receive my full withdrawal amount", "I need to cancel a transaction.", "I don't know why my card payment did not work", "The ATM didnt return my card!", "Is there an age limit to get an account?", "There is a payment that I made that hasn't gone through yet.", "Why is my last cheque deposit taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My source of funds require verification.", "pos": "I must verify the source of my funds", "neg": ["I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "What should I do if my physical card isn't working?", "How do you decide what the exchange rates are?", "Do you accept Visa or Mastercard?", "Can you please check the exchange rate when I was getting cash?", "I want to cancel a transfer I just made.", "How much is a physical card?", "Can you help me process a refund?", "My transfer was declined, why is that?", "How do I get my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i need to trace a deposit", "pos": "Is there a way to tell where the money came from?", "neg": ["I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "Can I set it up to add money every few days automatically while I am traveling?", "I don't know what this Direct Debit payment on my account is for.", "Why was a payment cancelled on my account?", "I want to transfer money using my credit card.", "My refund is not here yet", "What is the charge for receiving a SEPA transfer?", "I ordered my card but it still isn't here", "Is there a reason my payments are pending?", "What documentation do you accept for the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How will I know where my funds are coming from?", "pos": "Where can I find out where my funds came from?", "neg": ["I goofed up and used the wrong account.  Please help.", "I withdrew cash and was charged", "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "Do I need to add my salary?", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "my payment was rejected, do you know why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need to verify my funds?", "pos": "Where can I check out the source of available funds in my account?", "neg": ["I am looking to change my adress.", "How do I prove I am who I am?", "What do I do if I've been charged twice for the same transaction?", "My top-up never worked", "Can you explain why my Google Pay Top isn't working?", "Is it possible to change from AUD to GBP?", "My statement does not reflect that a refund has been issued", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "What do I need to do to correct this failed transfer?", "I no longer need AUD, I need GBP instead, how can I make this happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i see money source?", "pos": "Can you tell me where my funds come from?", "neg": ["I would like to make sure it is delivered on a certain date.", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "My transfer failed", "Are there any charges for topping up my card?", "Talk me through modifying my details.", "What steps do I need to take to exchange currencies?", "Can someone assist me with activating my card?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "When will my pending payment finish?", "Why hasn't payment gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where my funds come from?", "pos": "where are the transfers originating", "neg": ["How do i verify my card?", "Can I get another card?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Even though I made a cash deposit, I am not seeing it in my account.", "I deposited a check, but haven't received the funds for it.", "The correct exchange rate wasn't given to me for an item I purchased.", "What exchange rate will I receive?", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "I recently transferred some cash, but the balance has not changed.", "What is the length of time for one of these items to come to the U.S?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is source of my money", "pos": "How can I know where did my funds come from?", "neg": ["What does it mean if my payment is pending?", "Can you help me find the virtual card?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "I can't activate my card?", "Do you accept cheques for top ups?", "What documentation is needed for the identity check?", "My virtual car is not working.", "Please explain why the funds I added were returned to my account.", "Help me verify my identity.", "Why is it taking so long for my money to appear in my account? I have been waiting a week!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need to verify source of funds", "pos": "How do I verify my source of funds?", "neg": ["Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "Can I order a card?", "When should I expect my card to arrive?", "Please explain why my top-up hasn't been processed yet?", "The exchange rate I was charged for a purchase was not right.", "I haven't received my virtual card yet, do yo know why?", "My card will expire soon, do I need to order a new one?", "What will my exchange rate be?", "I looked at my statement and found a payment I and found a mistake."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "want to know where funds come from", "pos": "Is there a way to view the history on where my funds came from?", "neg": ["how do I get my card to show in the app?", "What do I do if my phone is stolen?", "The exchange rate for my electronic payment is incorrect.", "How do I change my AUD into GBP?", "What is the virtual card and how can i get one?", "Is there a way to link cards if I have one of yours?", "I haven't received my cash yet.", "Is the PIN separately delivered?", "My card needs to be activated asap", "My top-up hasn't happened yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to verify my source of funds?", "pos": "I have to verify my source of funds.", "neg": ["Are there any hidden extra fees for currency exchanges?", "Why is there an identify check?", "Can I use it outside of Europe?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "Do I get charged if I am receiving money?", "I deposited cash this morning, but it is not yet available.", "Tell me about the limit for top ups.", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "I believe my top up was reverted.", "Can I get a card even though I live in the US"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me the source of my money.", "pos": "I want to know where my money comes from.", "neg": ["I think I forgot my passcode", "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "Can a credit card be used to transfer money?", "What should I do if my card doesn't work?", "What do I do after the ATM takes my card.", "The amount of cash I received was not the full amount", "I would like a card please.", "Where can I find the verification code for the top up card?", "I need my card ASAP!", "I'm sure I have enough money so why didn't the store accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to tell where the money came from?", "pos": "Can you tell me how to tell where my funds come from?", "neg": ["Where should I look for my PIN number at?", "How long before a check I send clears?", "Will I be fined for topping up by transfer?", "Where are my funds? I topped off my car but it didn't seem to complete.", "why was i charged a small amount", "How long does it typically take for a pending ATM withdrawal to clear?", "I need assistance with transferring funds to another account.", "What steps are taken to transfer money into my account?", "What should I do if I lost my phone?", "How do I get extra physical cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to see my source of money?", "pos": "Where can I find out where my funds came from?", "neg": ["I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Why did I get a $1 extra fee on the statement?", "What is preventing me from adding a specific beneficiary?", "I didn't get my card back from the ATM.", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "Do you offer SWIFT transfers?", "How are cash withdrawals pending?", "Where can I sign up for a virtual card?", "Can I exchange currencies usign this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to view the history on where my funds came from?", "pos": "I have to verify my source of funds.", "neg": ["Do i have to wait to get the pin or can i set up a pin", "Is this open to residents of all countries?", "what is this extra charge for a withdrawal?", "I think I was double charged", "How do I start auto top up?", "The refund isn't appearing in my account", "Why is my purchase showing as pending?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "Can I get a Visa card?", "Tell me what I need to do to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I lookup the source for my available money?", "pos": "Please explain to me how to know where my funds are from.", "neg": ["I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "Delete my account please. Now!", "I attempted to top up using my card, but now the money just disappeared?", "Where can I change my PIN?", "I have exceeded the number of PIN attempts", "The app is showing a payment I never made.", "Can I use the card at any cash machine?", "My purchase from this morning still is pending.", "I paid with my card and got charged an extra fee, what's up with that?", "If I were to use a European bank card for a top up, will I incur a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how to tell where my funds come from?", "pos": "Where can I find out where my funds came from?", "neg": ["I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Is it possible to obtain both a Visa and a Mastercard from you?", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "Are refunds allowed for certain items.", "Where is my cash deposit in my balance?", "Do you send duplicate cards?", "what is the exchange rate when i get cash", "There's an unauthorized direct debit in my app.", "Why does my statement show various transaction times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to verify the source of funds.", "pos": "Is there a way to lookup where funds came from?", "neg": ["I would like to make sure it is delivered on a certain date.", "I would like to dispute a direct debit transaction", "Do you think you're asking for too much information about me?", "how long does it take for a transfer to arrive", "I recently transferred some cash, but the balance has not changed.", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "Someone hacked into my cards account.", "I cannot seem to use my card.", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must verify the source of my funds", "pos": "where to i get my funds from?", "neg": ["how do i see what i transferred", "Is my country's currency supported by your system?", "Why is my withdrawl to cash still pending?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "Why and I being charged this fee?", "My atm withdraw is stillpending", "I can't find the money I just added to my account.", "The exchange rate was messed up from the ATM", "Why did my transfer to a beneficiary fail?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to verify my funds.", "pos": "How do I find out where my funds came from?", "neg": ["I am not happy with your service and request that my account be terminated!", "I transferred money to my account but it is not showing.", "What is the estimated time on an urgent transfer from China?", "I have a card payment I didn't make", "Please provide me with the restrictions of the disposable cards.", "Is getting my identity verified required before I can use my account?", "In the app, I see a withdrawal I didn't make.", "I'd like more info on getting a virtual card.", "Why is top-up verified?", "Why isn't the transfer I made to a friend showing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to verify my source of funds.", "pos": "Verify my source of funds?", "neg": ["You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "When I'm traveling is it possible to add money automatically at certain time points?", "Why was I charged twice for the same transaction?", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "Can an American resident apply to get a card?", "What are the steps for identity checks?", "There is a strange payment on my card.", "Could you assist me in finding my lost card?", "Can I transfer money to my card via bank-transfer?", "How do I make my card show up in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify my source of funds?", "pos": "What do I need to do to verify my funds?", "neg": ["My virtual car is not working.", "Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.", "I am not comfortable verifying my indentity.", "The exchange rate was incorrect for an item I bought.", "I received the wrong amount of cash.", "European bank card for top up will come with any extra fees?", "Are you able to make exchanges to EUR?", "What if there is an error on the exchange rate?", "Tell me what the steps for the identity checks are", "I tired but an unable to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Verify my source of funds?", "pos": "Is there a way to lookup where funds came from?", "neg": ["Do you send more than one card?", "What should I do if my phone is lost or stolen?", "wheres my money receipt", "I forgot what my pin number is and now am blocked can you help me get in?", "If there isn't a lot of money left, will it automatically top-up money?", "I am wanting to refill my card, is there a charge?", "there is a debit i dont recognize", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Visa and Mastercard can both be received from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to lookup where funds came from?", "pos": "What do I need to do to verify my funds?", "neg": ["Is identity verification required for me to use my account?", "Is my daughter eligible to open an account?", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "Why was I charged for a cash withdrawal at the ATM?", "what currencies can i use to add money to my account", "when will the balance on my account change form a transfer", "I think I forgot my passcode", "I sent money about 5 days ago and the recipient has not received the money yet.", "Why won't my transfer to another account work?", "Why hasn't my cash arrived from a deposited check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find out where my funds came from?", "pos": "who can put money in my account?", "neg": ["You accepts my card?", "Am I able to change my PIN at certain cash machines?", "Am I able to use my account if the identity verification is not complete?", "I can't get the virtual card to work", "Why is there an identify check?", "I want to create a new pin.", "I see some transactions that I don't recognize.  I think someone stole my details.", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "Someone hacked into my cards account.", "I want one of the virtual cards!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to see the source of my available money?", "pos": "I need to know where my funds come from.", "neg": ["My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "Is there a fee for topping off by transfer?", "I would like to top up via credit card, which credit cards do you support?", "What currencies can I have?", "I made an online purchase and the order has not shown up. Give me my money back.", "Where are the Mastercard ATMs?", "The ATM wouldn't let me have my money.", "Why is the transfer showing pending?", "Can I use your services without access to the app?", "How long does it take to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find out where my funds came from?", "pos": "Where can I check out the source of available funds in my account?", "neg": ["Why hasn't the money transfer arrived yet?", "Do you take checks?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "What is the maximum transactions I can use on a disposable card?", "I've deposited a check in my account but the cash isn't showing as available.", "My phone was stolen yesterday, can you help me with this?", "I'm expecting a refund but it's no where to be seen", "Is this card accepted by ATMs?", "I forgot the code I need to get into the app.", "Why am I being charged for transfers? Are they not free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I verify my source of funds?", "pos": "who can put money in my account?", "neg": ["Why was I declined when I tried to get my money?", "How are top-ups verified?", "I see an unauthorized withdraw.", "I just received a new card, where do I go to link it to my account?", "My rate of exchange was wrong.", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "How do I activate my card to start using it?", "What is the reason for my beneficiary to be disallowed?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "is it possible to cancel transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to know where my funds come from.", "pos": "Please explain to me how to know where my funds are from.", "neg": ["I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "Do you support countries other than mine?", "I deactivated my card but would like to reactivate it.", "Can I do more than 10 transactions with a disposable card?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "If I bought something I didn't like, can I get a refund?", "Why am I unable to verify my id?", "Is there somewhere I can send a check to add to my account?", "How do I link an existing card?", "Can my job deposit my wages directly into the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I know where did my funds come from?", "pos": "where are the transfers originating", "neg": ["Can I auto top-up as much as I want?", "Why can't I see my funds after I topped up?", "Do you accept cheques for top ups?", "I want to exchange USD and GBP with the app", "I am still waiting for a refund", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "why was i charged a small amount", "Why isn't the recipient seeing the transaction? I just sent the money.", "Is there a charge for transfers?", "What is the purpose of requiring my identification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I check out the source of available funds in my account?", "pos": "Please explain to me how to know where my funds are from.", "neg": ["The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "why can't my beneficiary make transactions?", "Where can I find your exchange rates?", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "My payment is in the app but hasn't gone through yet", "Why do we need to verify top-up?", "Why has my top up failed?", "How can I activate the new card i got?", "Help me cancel a transaction.", "how much do I have to pay for exchange of currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know where my funds come from.", "pos": "I want to know where my money comes from.", "neg": ["Why is my top up not completing?", "What do I do to unblock my PIN?", "Can you explain more about why should I verify my identity?", "Can someone assist me with activating my card?", "My phone has been stolen.", "what are the locations i can withdraw money", "My card wants to be topped what do you guys support?", "I transferred some money recently and saw a fee on my account, what's that for?", "How can my account have money transferred into it?", "What is the charge for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the sources for the funds in my account?", "pos": "where to i get my funds from?", "neg": ["I need to cancel a transaction please!", "Exchange fee help?", "I was charged for getting cash.", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "Could my daughter open an account?", "I want to have multiple currencies in my account if possible.", "i bought the wrong size and would like a refund", "Why did I get a fee from the ATM?", "Is there a charge for exchanging foreign currencies?", "Is a tracking number available for the card that was just sent?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to know where my money comes from.", "pos": "where are the transfers originating", "neg": ["I'd like to make a SEPA transfer to my account, but will I be charged?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "i need help finding the auto top up option.", "I tried to pull cash from an ATM but it wouldn't let me.", "When will my new card arrive?", "Is it possible for me to change my PIN number?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "Are currency exchanges free?", "What can I expect at card expiration?", "What are my bank details so I can do a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where to i get my funds from?", "pos": "Can you tell me where my readily available cash has come from?", "neg": ["Where do I go to order my card?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "Do you have the option for a disposable virtual card?", "A payment on my statement is wrong.", "is there a way to change name?", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "Is there an issue with my card payment as it has not gone through.", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I don't know the code for the app.", "How do I order a new card if my current one is about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have to verify my source of funds.", "pos": "What do I need to do to verify my funds?", "neg": ["Are there any charges for top ups?", "What do I do if I do not recognise a cash withdrawal?", "Can I pick a new PIN?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "I haven't received money from a transfer?", "I lost my card. Can you help me?", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "What is needed to activate my card?", "Please tell me how to get a card if I reside in the US."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain to me how to know where my funds are from.", "pos": "Can you tell me where my readily available cash has come from?", "neg": ["I am having trouble finding the top-up card verification code.", "My phone was taken yesterday, is there something that I need to do?", "It does not appear that my message went through.", "How do I change my currency to another?", "I am looking to transfer some money from my other bank account into this one.", "can i use check to top up", "I shouldn't be charged any fee for transferring .", "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "When will I receive a transfer from europe?", "Why is there a €1 charge on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where are the transfers originating", "pos": "who can put money in my account?", "neg": ["I recently made a transfer that I would like to cancel", "I was charged an extra pound.", "I am travelling and I was wondering what your exchange rates are", "Can I top up any amount?", "Where can i exchange between GBP and USD", "How can I fund another account with my American Express?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "My card is showing the same transaction over and over again.", "How quickly can I transfer something to China?", "I need to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where my readily available cash has come from?", "pos": "Can I trace where my funds came from?", "neg": ["Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "I think I was charged a different exchange rate than what was posted at the time.", "Do you take SWIFT transfers?", "How do I exchange currencies using this app?", "I am still waiting on my bank transfer", "How can I change my old pin to a new one?", "The app is showing a payment I never made.", "Is there such thing as top up by cheque?", "Where's my top up code?", "Why can't I withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "who can put money in my account?", "pos": "Can I trace where my funds came from?", "neg": ["I just looked over my statement and I don't recognize the name of a card payment.", "Am I the only one who can top-up my account?", "I just did a transfer, but don't see the money in my account. What's up?", "Visa and MasterCard, can I get them both?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "What fee will be charged for exchanges?", "Do I need to go to an office to change my pin?", "My card payment has been declined, why?", "How can I receive my salary with a different currency?", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to verify my funds?", "pos": "Can I trace where my funds came from?", "neg": ["I need to activate my card, how is that done?", "How long does it take to prove my identity?", "Why did my transfer to a beneficiary fail?", "how long does it take to transfer money, my retailer is waiting", "Is ordering a new card from China available?", "Is there a fee that comes with transfers?", "A payment is pending", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "How long does it take to receive my card?", "I transferred money from one account to another account and I charged a fee for it. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have to quickly transfer something to China. How long will it take to arrive there?", "pos": "I must quickly transfer something from China, and I need to know how long it will take.", "neg": ["I want to end my account", "what are the exchange rates for getting cash", "what is this fee for transfering", "Visa and Mastercard can both be received from you?", "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "Why does my statement show various transaction times?", "When is my balance going to update, I just transferred some money", "Tell me why my transfer was declined.", "I have no way to prove my identity.", "Is there a way to view the history on where my funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I quickly send a transfer from China?  How long will it take?", "pos": "When does my transfer from the US arrive in my account?", "neg": ["Now that I have my card, how do I connect it to the app?", "I got a strange cash withdrawal in my statement", "Why is this fee being charged to me after using my card?", "Can you make sure I get a MasterCard and not a Visa?", "When will my card be here?", "Help me verify the card used on a top-up.", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "Do you have any fees if I want to add money using an international card.", "When I got cash I was charged an extra fee!  Explain!", "What do I do after the ATM takes my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How fast are transfers from Europe?", "pos": "How many days until my US transfer arrives?", "neg": ["Can I get a physical card", "I need to cancel a transaction.", "My transfer was declined. What might the reason be?", "Are cards from the US accepted?", "Need help to get my card to work.", "Is going to a bank only way to change my PIN?", "I didn't receive the correct exchange rate when I got cash.", "I want to add money to my international card, so are there any fees charged to do this?", "Hi something is going on with the app.  I see some payments I didn't make?", "Will I be charged a fee to top up using a debit or credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect the transfer to arrive in my account?", "pos": "how long does it take for a transfer from Europe to go through?", "neg": ["Are there limitations to what currency I can hold?", "Can I use a Visa or Mastercard?", "I did not have the right exchange rate applied to my situation of pulling out cash", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "My cash withdrawal was declined.  Why?", "What happened to the money that I deposited?", "how to delete account, not happy", "I have a charge for something I didn't buy.", "Is my new bank card on the way and is there a way to track it?", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the time period for money to be transferred?", "pos": "Where's the money from my transfer from Europe?", "neg": ["Can I top up using my cheque?", "It says \"pending payment?\" Why is it saying this?", "Is my card broken? I can't get cash out of the ATM", "My product was faulty.", "Can you tell me the cost of a transfer?", "Mastercard is my preferred company.", "Why would you cancel my transfer?", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "How long will my payment be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the time frames for the money to be available in my account?", "pos": "When will I receive a transfer from europe?", "neg": ["I am unable to get cash from the ATM", "My ID verification hasn't gone through yet, but can I use my account anyway?", "Is exchanging currencies one of your app services?", "Is it possible to top up with Google Pay?", "It seems like my card payment didn't work.", "My cash withdrawal shows as pending still.", "I see in the app some cash was withdrawn, but it's not mine.", "The transfer was accepted but now it's stuck on pending. When will it go through?", "I need to get hold of a physical card?", "I would like to close my account, as I'm not happy."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer something to China. It is urgent. How many days will it take to get there?", "pos": "How long does a European transfer take?", "neg": ["My card arrived but I need to make it work in the app, how do I do that?", "Will I be fined for topping up by transfer?", "There is a pending transaction on my account, what does this mean?", "My card couldn't complete a transfer, why?", "What are the reasons for a declined transfer?", "How can I get disposable virtual cards?", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I cannot try my PIN anymore.", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Why haven't I gotten my payment yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the longest a US transfer should take to appear in my account?", "pos": "I must quickly transfer something from China, and I need to know how long it will take.", "neg": ["Does auto top-up have a limit?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "How does a disposable virtual card work?", "Can you tell me how transferring money into my account works?", "My new card hasn't came in.", "I entered in the wrong PIN.  Please help me unlock my account.", "I want to top up by card, what do you support?", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "I think the currency exchange that's been applied is wrong.", "I need a new card, my old card is expiring."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer something ASAP from China, how long will it take to post to my account?", "pos": "How long will a transfer take from Europe?", "neg": ["Do you take checks?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "I no longer want this account, what should I do?", "I'm in China and really need a new card.", "I don't recognize this payment at all!  Help!", "I need to know this, where do my funds come from?", "Can someone please tell me how much I can top-up?", "Why did you decline my transfer?", "Is there a number to call to get my pin unblocked?", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my money be in my account?", "pos": "How long will a transfer from Europe take?", "neg": ["I tried to pull cash from an ATM but it wouldn't let me.", "I'd like to transfer funds using my credit card.", "after i got married i need to change my name", "Why am I unable to withdraw money even though in the past I've done it just fine?", "when should I receive my refund", "What can I use to verify my identity?", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "I am trying  to  transfer and  it has been  stopped why is  that", "My top up isnt working", "The ATM wouldn't let me withdraw cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I have to wait for Europe transfers?", "pos": "I have a transfer from the US, How long is the wait?", "neg": ["Can you tell me the countries you provide support for.", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "If I need to make an exchange from USD to GBP, how can I do so in the app?", "My card was not accepted in a shop", "Why was my account assessed a fee for an ATM transaction?", "Will I get Visa or MasterCard?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "Why is there a payment I didn't do?", "How can I receive my salary with a different currency?", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How quickly can I transfer something to China?", "pos": "I desperately need to transfer something from China, Please give me the wait time.", "neg": ["I made a transfer and was charged extra. Why?", "Why does a payment show up twice?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "I deposited cash into my account, why do I not see it?", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "ATM only gave me $20 instead of $100", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "is there a fee for swift transfer", "Can I use it outside of Europe?", "need help with google pay top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer from the US get here?", "pos": "I need quickly transfer something from China. About how long will it take?", "neg": ["2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "Is there a transaction limit on a disposable card?", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "where do you have locations at", "If I exchange currency frequently, can I get a discounted rate?", "What cards and currencies can I use?", "Seems like my card payment has been cancelled", "where has my transferred money gone?", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "Your service is bad.  Close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will I have to wait for my money to be in my account?", "pos": "How long am I to wait before the transfer gets to my account?", "neg": ["I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "Tell me the currencies that you support.", "My balance was not updated after transferring money.", "How much would I be charged for a transfer?", "Can it be delivered on a certain date?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "Would reinstalling the app solve the problem?", "How many times can I auto top-up?", "What is the proper way to activate a card?", "Can you check the exchange rate on a cash transaction I did overseas"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will this transfer from europe take?", "pos": "I need a quick transfer from China.  How long would that take?", "neg": ["There is a payment that has not processed.", "Can you please tell me why my transfer failed?", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "My card is not working.", "Why is my payment still pending?", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Would you be so kind as to activate my card? Thanks", "Am I the only one who can top-up my account?", "Why won't cash come out of the ATM?", "Reasons for top up cancellation."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many days until my US transfer arrives?", "pos": "When will the money from a transfer be made available on my account?", "neg": ["I need my refund as soon as possible. What else do I have to do?", "Is my card actually working? It's the first time I tried using it", "How many cards can I have?", "What are the auto-top up policies?", "Change my pin?", "I didn't make a payment at this business.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "Can i receive transfers from my employer to this account?", "I need to find the top up verification code", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer something urgently from China? How long does it take?", "pos": "I need to transfer something from China, How long will it take?", "neg": ["You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "why would a merchant refuse a payment", "I'm having problems with ID verification", "I happened to forget my password", "I am not supposed to be charged a cash withdrawal fee, but I was.", "I am having trouble transferring money to a beneficiery.", "What kind of fees will I pay when I transfer?", "My top up hasn't gone through", "I tried to make a transfer and it failed.", "I may need to dispute a Direct Debit payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a transfer take from Europe?", "pos": "how long does a US transfer take", "neg": ["I want to cancel my purchase", "Can I schedule future top ups?", "Which ATMs accept this circuit board ?", "Are all fiat currencies supported?", "My account is  new  why can I  not top up", "Some cash was withdrawn in the app, but I did not do it.", "I do not see the money I transferred into this account", "Can I use this app for both USD and GBP?", "Where is my credit card that was to be mailed?", "Is there any reason why my card didn't work when I tried to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to urgently transfer something from China. How long will it approximately take?", "pos": "I need quickly transfer something from China. About how long will it take?", "neg": ["how long will it take for my transfer to stop pending", "Can friends send me money?", "There was an extra fee on my account when I got cash.", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "why cant you just refund me instead of a merchant", "According to the app, I got cash from an ATM but I haven't made any transactions.", "How can I change to my married name?", "would a visa or mastercard be more suited to me?", "What does top-up verification do?", "Why was one of my transfers declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many days do I have to wait for the transfer to reach my account?", "pos": "When will a transfer from the US post?", "neg": ["What countries do you operate in?", "Why isn't my id verified?", "I want a real card", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "I believe you charged me too much to exchange my money", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "I have been double charged", "I want to use a payment card to top up my account. How can I do this?", "Are there businesses that don't accept this card?", "What is the limit on Auto top?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will it take more than 3 days for my transfer to reach my account?", "pos": "If I get a transfer from Europe, how long until it is in my account?", "neg": ["Is it possible that my card payment was reverted?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "I want to close my account & I will never do business with you again.", "I have an unfamiliar direct debit in my statement.", "Please tell me which fiat currencies you support.", "Do physical cards cost money?", "What am I being charged an extra pound when I haven't bought something worth that much?", "Is there a way to modify my details?", "I am waiting on the refund", "Which merchants accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the estimated wait time for transfers from the US?", "pos": "When will the money show in my account?", "neg": ["I am not happy with your company. Please delete my account asap.", "When I received my cash; they had my exchange rate incorrect.", "I want to start using my card.", "How does the exchange rate work?", "I would like to change my adress", "How do I change my card PIN?", "I don't have a PIN at this point.", "I added funds to my account but the app didn't process it.", "Why have my top ups been canceled?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must quickly transfer something from China, and I need to know how long it will take.", "pos": "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "neg": ["Why does my transaction have an added fee?", "I tried activating my plug-in and it didn't piece of work", "Can I start an account for my kids?", "I was wrongfully charged one pound.", "I received a decline message on a transfer", "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "When do i get charged a fee for using the card?", "Why are you charging me fees for using my card?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "Hi! What documents can I use to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer be in my account?", "pos": "how long does a US transfer take", "neg": ["Does it cost anything to do currency exchanges?", "What is the refund policy?", "My card appears to have never arrived?", "I would like to know what exchange rates you use?", "I was double-charged for a transaction", "I am seeing inside the App a some cash withdrawal that is not mine", "How do I go about exchanging currencies with this app?", "Can I get a refund on an item?", "How do I receive more physical cards", "I can't figure out how to unblock my pin number. Can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfers from the US how long will the wait be?", "pos": "How long am I to wait before the transfer gets to my account?", "neg": ["do you accept from usa credit card?", "Can I set my own top-up limit?", "My last name has changed and I need to update my account details.", "can i use both visa and mastercard", "How many payments can I make using a virtual card?", "How can I setup automatic top-up?", "Tell me how I can verify a card top-up.", "What is wrong with my top-up?", "Why hasn't my card arrived yet?", "Can I use my salary for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Bank is in Europe, how long will the transfer take?", "pos": "What's the transfer time from Europe?", "neg": ["How do I transfer cash my into my account?", "I would like to return my purchases", "Why was my withdrawal declined", "What do I do if I believe to be a victim of credit card fraud?", "Can i receive transfers from my employer this way?", "How do I prove I am who I am?", "my payment was rejected", "What steps should I take before my card expires?", "Help me create several temp cards every day.", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a transfer to be in my account?", "pos": "How long does it take for a transfer to show up in my account?", "neg": ["I think a card payment I made was cancelled, can you check?", "I would like to track the card you sent to me.", "if im not using my account should i close it or just let it sit", "What is your opinion on the exchange rate?", "I am unable to access my app due to forgetting my passcode.", "If I don't live in the UK, can I still get a card?", "Do you need my birthdate?", "I think my card is lost.  What do I do?", "I deposited a cheque but the cash hasn't arrived yet", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the money from a transfer be made available on my account?", "pos": "It's been a couple days how much longer do I have to wait for my transfer?", "neg": ["I have to verify my source of funds.", "Can you refund my purchase?", "What does top-up verification do?", "My top-up does not seem to have worked, what  went wrong?", "Why is it saying I have a pending payment?", "What are the sources for the funds in my account?", "I got cash and the exchange rate should have been different than it ended up being.", "I think the exchange rate was incorrect.", "I am looking to transfer some money from my other bank account into this one.", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I see the transfer in my account within the week?", "pos": "When can I expect a transfer from Europe to go through?", "neg": ["My ATM transaction was cancelled.", "I know I'm getting a new card but would like know when I can expect to receive it.", "I want to op up my account by using bank transfer. How do I go about it?", "There was an extra fee when I paid with the card.", "How long do transfers take to go though", "the money i transferred didnt arrive", "I just checked and my payment was cancelled, why?", "Out of the blue, my card stopped working.", "who should i contact if my refund doesn't go through?", "Can I use my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the transfer shown up in my account yet?", "pos": "If I need to transfer something quick from China, how long does that take?", "neg": ["There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "Do you only use Visa or do you have Mastercard too?", "I'm trying to verify my top-up card, but I can't find the code...?", "I see a direct debit transaction in my app that I didn't make.", "Are top-ups unlimited?", "How old do you need to be to open an account?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "How do I start auto top up?", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "I didn't receive the correct exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the time frame for transfers", "pos": "I desperately need to transfer something from China, Please give me the wait time.", "neg": ["I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "What do I have to do to activate my card?", "What locations allow me to withdraw money?", "I notice there's a pending payment on my card.", "Do you limit my top-offs?", "Hey, I have my card, how do I get it to show in the app?", "Are there any fees to get additional cards?", "What information do I need to see my source of money?", "Is there an age limit for opening an account?", "i need a refund from you because the merchant is refusing, can you do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does it take for a transfer from Europe to go through?", "pos": "I transferred money from the US, How long does it take?", "neg": ["Do you offer SWIFT transfers?", "When can I expect my card to arrive?", "What does it mean if my top-up has not gone through?", "How much can I top up in a day?", "Where do I pay with my card?", "I need a transfer cancelled.", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Why is it required to verify my identity?", "I can't see a verification code anywhere", "There is an extra 1£ charge on my app. Why did you charge me extra?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take in Europe to do a transfer?", "pos": "When will my transfer post to my account?", "neg": ["Help me please, I need to top up cash.", "Who can request disposable cards?", "Why are all my card payments being declined?", "How would I change my details?", "Why hasn't my friend received the transaction?", "Would I be charged any fees if I added money to my account using an international card?", "My top-up never worked", "I see an unfamiliar payment on my statement.", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "My payment didn't work and the money is in back in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Estimated time arrival for transfers?", "pos": "How long will it take for the money to reach my account?", "neg": ["What does it mean if my payment was reverted?", "Can I have a refund for one of your products?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "I would like to terminate my account.", "Delete my account now please.", "Where are your cards delivered to?", "Why hasn't my return cleared my account?", "I have a trasnger that is pending and wondered about it.", "why was i chargged", "Tell me how to renew my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "pos": "How long will a transfer from Europe take?", "neg": ["Unsure how to provide my identity.", "I want to cancel a transaction from this morning.", "How can I go about resetting my passcode?", "How do I get the passcode reset?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "ATM only gave me $20 instead of $100", "What is my source of funds?", "should i contact customer support if i can't edit details", "how many transactions can go on a disposable card?", "I use this card all the time so why did it get declined at the store today?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to transfer something to China urgently?", "pos": "When will the money reach my  account?", "neg": ["How long does a payment usually show as pending? Is it normal that mine is still pending?", "extra fees on a cash withdrawal, not cool.", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "I would like to cancel my order.", "What do I do if I can't access the app?", "I have a transaction showing multiple times.", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "My top up was reverted. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer transaction take?", "pos": "It's been a couple days how much longer do I have to wait for my transfer?", "neg": ["I got the incorrect amount of money given to me from my account", "How long does it take for money to transfer as my balance hasn't been updated", "The card PIN is not visible anywhere?", "I'm not in the UK, but can I still get a card?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "Can you tell me whats going on with my card it seems to be not working?", "How do I get my card into the app?", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "Where can I do a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just did a transfer, but don't see the money in my account. What's up?", "pos": "When will a transfer from the US post?", "neg": ["Explain the extra fee on my card when paying.", "My account isn't showing a transfer I made.", "is there a limit to top up", "Why is my transfer not showing", "I have questions about how to transfer money to my account.", "Can you tell me which cards and currencies are supported?", "I tried using my card at multiple vendors and now it's not working.", "Help, I don't see my money i just added.", "Is there a reason my transfer failed?", "can my husband open an account and transfer money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the estimated wait time on a US transfer into my account?", "pos": "How long does a transfer take to reach one's account.", "neg": ["is there a fee for swift transfer", "I was charged for getting cash.", "how do I find the code to verify the top up card?", "As far as courtries go which ones are supported?", "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "Can I keep using my card after it expires?", "How can I top up my card with another card?", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "How do I go about exchanging currencies with this app?", "How do I top-up while traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How fast can I transfer something from China?", "pos": "I need to transfer something from China, How long will it take?", "neg": ["I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "I just replaced my phone but how do I use my card information?", "why is there a fee for a payment on my card?", "Why is it saying I have a pending payment?", "I need to know if you will accept my credit card.", "Why was I charged an extra fee from the ATM?", "Fees for currency exchange", "My virtual card is just not going through.", "Which fiat currencies do you currently support? Will this change in this future?", "How do I use American express to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will the transfer show up in my account soon?", "pos": "I am waiting for the money to enter my account. How long does it take?", "neg": ["Can I do more than 10 transactions with a disposable card?", "My account seems a bit off and getting weird charges.", "Why didn't my transfer to a beneficiary happen?", "Are all European currencies available for holding and exchange?", "How do I go about ordering another card?", "extra fees on a cash withdrawal, not cool.", "Why do you need my name and ID", "I lost the code and can not get into the app. Help!", "Does it cost to top up my card?", "I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a transfer to show up in my account?", "pos": "How long will it take to transfer from europe?", "neg": ["How do I to up by card?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Is auto top up a provided service?", "This card payment isn't is recognition.", "Is there an age limit for opening an account?", "The app reverted my recent payment", "Today I was out eating and my card was declined. Why's that?", "Why hasn't my cash arrived from a deposited check?", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "I need my card soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will a transfer from the US post?", "pos": "When will the money show in my account?", "neg": ["if im not using my account should i close it or just let it sit", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "I made a transaction this morning but I need to revert it now.", "For a week now, I have tried to use my card and it is still not working.", "Did I not get my refund? I don't see it.", "Are there any discounts in exchanging currencies frequently?", "I did not get the right amount of cash from the ATM.", "Change of location, need to change details", "Which type of card will I receive?", "My card payment was cancelled.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to urgently transfer something to China?", "pos": "I need quickly transfer something from China. About how long will it take?", "neg": ["How do I get a virtual card on my device?", "What methods are available for my friend to send me money?", "I'm not seeing my cash deposit showing up in my account.", "The service here is horrible, I want to delete my account.", "How much will I be charged for exchanging foreign currency", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "I see cash withdrawal activity in the app that is not mine.", "This transaction needs both a Visa and a Mastercard.", "How do I top-up my card with a cheque?", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've made a transfer, how long until the money reaches my account?", "pos": "How long does it take to get money from Europe?", "neg": ["I would like to activate my card what do I need to do?", "I need to add my new address now that I've moved.", "It does not appear that my message went through.", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "Can i receive transfers from my employer this way?", "I should only have one charge, but it shows two.", "When did you send me my new card?", "Can I transfer my payroll to the bank?", "where do i find out about exchange fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a European transfer take?", "pos": "I am yet to receive the money in my account how long will this take?", "neg": ["My transfer failed.  Help!", "Will you assess me more fees if I top up with an international card?", "Do you do business in the EU?", "Google pay top up not working.", "Where is my PIN located?", "I am overseas in China, can I get a replacement card?", "What do i do to get a physical card?", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Why is the exchange rate on my card wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the estimated time on an urgent transfer from China?", "pos": "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "neg": ["Shopping on line I was declined when trying to buy something.", "Soon my card will expire, how do I get a new one?", "Are you able to delete my account?", "I didn't initiate a direct debit that I see on my account", "How many top-ups am I allowed to do?", "How do I receive a refund for my item?", "How do you find the exchange rate?", "Tell me your opinion on the exchange rate.", "Can my account be topped-up by friends of mine.", "Do I get to have one of those virtual cards I've heard about?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect money to be transferred to my account?", "pos": "I have been waiting for my transfer, shouldn't it be here already?", "neg": ["My money transfer has not happened yet", "My phone is missing or stolen.", "I made a payment and it appears it is showing twice", "Why is there a fee for using my card?", "I paid with card and was charged a fee that shouldn't be there!", "Do you allow exchanges of EUR?", "It appears my transfer was declined.", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "How much could I top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What time will a transfer from the US take?", "pos": "When can I expect a transfer from Europe to go through?", "neg": ["Will you charge for a physical card?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "$1 charge in transaction.", "Whats the max I can top up", "How long will a transfer be pending for?", "Even though I made a cash deposit, I am not seeing it in my account.", "Do you have any accounts for children ?", "My card was stolen", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many days does it take for a transfer to go through?", "pos": "I need to make a transfer from Europe, how many days does this take?", "neg": ["Is it possible to obtain both a Visa and a Mastercard from you?", "Is it possible for me to track the card is was mailed to me?", "I can't upload my identification.", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "Can you tell me why my credit card was declined while trying to top-up?", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "I dont have identification", "Which currencies do you accept for adding money?", "When will my card be here?", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is taking so long on my transfer from the US?", "pos": "When can I use money sent to my account?", "neg": ["I want to change my PIN - do I need to be in a bank?", "I didn't see any reason why my transfer was declined. What gives?", "A direct debit appears in the app but I didn't authorize it.", "Where do I pay with my debit or credit card?", "Help!  I think my phone may be stolen or lost!", "I can't log into my account because I lost my password", "Is there a fee for exchanging currency?", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "How long will it take for my money to be deposited?", "maximum how many days get the courier?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the wait time for European transfers?", "pos": "How long do European transfers take?", "neg": ["daughter needs card, how do i add her", "What are your supported countries?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Why is this payment pending?", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "I am not supposed to be charged a cash withdrawal fee, but I was.", "can you tell me why my card was declined?", "Do I need to go to an office to change my pin?", "I need information explaining why my top-up failed to go through", "are multiple currencies acceptable?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am yet to receive the money in my account how long will this take?", "pos": "What is the wait time until money reaches my account?", "neg": ["my payment was rejected, do you know why?", "My card info was stolen, what do I do?", "Why was I charged more than I should have been?", "I need Australian dollars instead of UK currency.", "I found the exchange rate for my cash withdrawal is wrong", "Why is my identity not verified?", "Will there be a charge for exchanging foreign currency?", "Can you help me with proving my identity?", "atm ate my card", "Why was I charged an extra fee when using an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take the money to appear in my account?", "pos": "How long until the transfer is reflected on my account balance?", "neg": ["What may be the reason that my transfer did not go through?", "am suspicious of my card's security", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "I haven't received money from a transfer?", "What is the procedure for topping up with a cheque?", "How can I change my PIN?  Help.", "Why can't I transfer to an account?", "How do I go about getting a refund?", "How do I get selected for a visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long should I have to wait before I see the transfer in my account?", "pos": "How long will a transfer from Europe take?", "neg": ["Why isn't my topup working?", "My card is about to expired what will happen?", "How do I avoid a fee to use an ATM?", "Is there a way to set up an auto top-up?", "When my card expires what is the cost of a replacement and how fast?", "I wasn't allowed to transfer to my account", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "If my cash withdrawal is still not showing, is something wrong?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "Can you change the rate for the item I bought in a different currency as it is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "pos": "How long does it take to get my money", "neg": ["What do I have to do to prove my identity?", "I signed up, but don't have a PIN. Where can I find it?", "Will you accept my credit card, it my only one.", "I don't know what a pending payment is.", "Help me!  When I was abroad, the exchange rate was wrong.", "Do you know what your exchange rates are?", "Can I automatically top-up when traveling?", "How long until transfers complete?", "Why was I charged for getting cash?", "Why is my ATM withdrawal still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm having money transferred from Europe, how long will this take?", "pos": "I need some money transferred ASAP, how long does the process take?", "neg": ["Can I have a mastercard?", "how should i add money to my card", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Where do you export the cards to?", "Would I be charged any fees if I added money to my account using an international card?", "I need my card as quick as possible", "How come a fee was charged when I tranferred money", "Which one are you?  Visa or Mastercard?", "I believe that someone is using my card without my knowledge!", "Why is my top-up showing as reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to make a transfer from Europe, how many days does this take?", "pos": "I urgently need to transfer something from China. How long can I expect it to take?", "neg": ["What businesses accept my card?", "Why is my beneficiary not being allowed to get payment services?", "I travel a lot, can I get a bulk currency exchange discount?", "Can I call to get my card activated?", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "how much do you charge to top up US cards?", "Why isn't the transferred money there?", "What is the greatest number of times that I can top-up?", "Can friends send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I need to transfer something to China.", "pos": "When will the money reach my  account?", "neg": ["Explain why my top up has been reverted please.", "Tell me how I can verify a card top-up.", "Why isn't my balance updating after depositing cheques and cash.", "What is taking so long with my top up?", "My card is expiring so how fast can I get a new one and how much will it be?", "What is the fee if I use a European bank for a top up?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "I need my card delivered as soon as possible.", "Declined, transfer not completed.", "Do you know why my card payment has been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the US, how long is the wait for a transfer?", "pos": "How long does it take to make an urgent transfer from China?", "neg": ["Does it cost to add money to my card?", "Why is there an identity check?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "I was charged several times for something", "I want to stop my account", "Where is my cash deposit in my balance?", "What do I do if I forgot my PIN?", "Is the 1 pound charge going to be reimbursed on my card?", "Can I keep using my card after it expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a transfer from the US, How long is the wait?", "pos": "How long does transfer from the US take?", "neg": ["I lost my wallet and all my cards were in it.", "My transfer is still pending, why?", "How do I get a card in the EU?", "Is my PIN sent separably?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "wheres my pin", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "Why is there a pending hold on one pound on my statement?", "What fiat currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where's the money from my transfer from Europe?", "pos": "What is the wait time until money reaches my account?", "neg": ["I noticed additional charges when transferring?", "Help, the ATM didn't give me all the money I requested", "something is wrong with my exchange rate charge", "I can't log into my account because I lost my password", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "Can my daughter also have a card issued in her name, but linked to my account?", "Why was I charged a random fee for a transfer I made?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I can't see my top up in my wallet!", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I urgently need to transfer something from China. How long can I expect it to take?", "pos": "How long does a transfer take to reach one's account.", "neg": ["I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "What are the top up charges for all US cards?", "What is this extra pound charge for?", "The app is telling me that I am not me.", "What are the steps to change my PIN to something else?", "I think someone stole my card because I can't find it.", "I have received my American express in apple play, looks like top up has an issue, please help?", "Can I use a check to top up?", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "Which countries do you operate in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been waiting for my transfer, shouldn't it be here already?", "pos": "How long will an urgent transfer from China take?", "neg": ["Why is there an unknown card payment?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "I had to pay one pound more than the set price!", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "I cannot get my virtual card to function.", "Are there any limits to using disposable virtual cards?", "How do I find out how or where this transaction on my account came from?", "I can't see all the refunds in my statement", "Can I use the app without my phone?", "I transfered my balance a while back.  Why doesn't my account reflect this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer from the US take?", "pos": "When will my account receive the money?", "neg": ["My refund has not arrived, and I am unsure why. Who do I contact?", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "I couldn't transfer to an account.", "\nWhere can I withdraw money from?", "There has been a red flag on my top up.", "Do I have to use bank approved ATM's", "On my last trip, I received the incorrect exchange rate.", "What countries are getting support?", "The app doesn't think that I am myself", "Why are you charging me a transfer fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take transfers from Europe to complete?", "pos": "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "neg": ["What is identity check?", "Which countries are you available in?", "Why is my money not in my account. I have already sent it out.", "I am having trouble finding the top-up card verification code.", "Help!  I forgot my password.", "When will my transfer move from pending to confirmed?", "Do I have to pay for a physical card?", "Delete all of my account information and my account right now.", "My ATM transaction was cancelled.", "What is the reason why the transfer shows as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does a US transfer take long", "pos": "How long does it take for a transfer to reach my account?", "neg": ["What's the process for terminating an account?", "Am I supposed to verify my identity?", "I completed a transfer that isn't showing up on my account.", "Can I exchange currency for different types?", "What is the process to link the new card?", "how to exchange currencies", "Is something wrong with my account, my balance didn't change after I transferred some money", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "I checked the app and there is a payment that I don't recognize.", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long am I to wait before the transfer gets to my account?", "pos": "How long will a transfer from the US take?", "neg": ["What are the steps to finishing up with this account?", "How recent do my documents need to be for verification?", "Could you please tell me your exchange rates?", "Why was I charged for transferring money?", "Why are there multiple transactions showing for one purchase?", "Can I see where my money is being transferred from?", "When I got cash I was charged an extra fee!  Explain!", "I'm pretty sure my top up is still pending.", "I transferred some money but it hasn't arrived.", "Is there a specific date it can be delivered by?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am waiting for the money to enter my account. How long does it take?", "pos": "I need quickly transfer something from China. About how long will it take?", "neg": ["What do I do after the ATM takes my card.", "I have money in a foreign account that I want to send to this account.", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "What do I do if I forgot my PIN?", "A refund is taking too long.", "Was my card payment reverted?", "If I order a card when does it arrive?", "Who do I contact if there is a direct debit that I did not create."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's been a couple days how much longer do I have to wait for my transfer?", "pos": "When can I use money sent to my account?", "neg": ["Is there a problem with the top up system? My transaction hasn't gone through properly", "Can I get another card?", "Is the ATM broken? I can't get cash from it.", "I'm still waiting for a money transfer to show.", "I tried to make a top-up and it was canceled, why is that?", "What do I need to do to cancel a transaction?", "I know there's money in my account, why did my account decline me?", "I was doing a transfer and received a \"decline\" message.", "What should I do if I can't prove my identity.", "The transfer on my account is not showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I use money sent to my account?", "pos": "Where is my money transfer?", "neg": ["I just looked at my app and it seems I was charged extra, why is that?", "I sent money about 5 days ago and the recipient has not received the money yet.", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "What are the auto-top up policies?", "Do you have a return policy?", "Why can't I topup my account?", "I just transferred some money. Why was I charged a fee?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "which identity details are required", "Is American Express accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for the money to reach my account?", "pos": "When will I receive a transfer from europe?", "neg": ["$20 came out instead of $100", "What does the decline message mean", "How do I troubleshoot when contactless doesn't work?", "What systems do you have in place for my security when using my card for everyday purchases?", "Can you tell me the countries you provide support for.", "How can I close my account, I don't want it.", "Why is the transaction not posting?", "How do I know where my funds come from?", "Will my transfer be done soon?", "I received a \"declined\" message when doing a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I get a transfer from Europe, how long until it is in my account?", "pos": "I desperately need to transfer something from China, Please give me the wait time.", "neg": ["Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "I'm happy with Mastercard and want to stick with just that credit card.", "I made a purchase but the exchange rate is wrong?", "What do you require for identification verification?", "Is there a Mastercard ATM nearby?", "I don't recognize some transactions.  Is someone else using it?", "Explain the activation method for this card", "What is the wait time for delivery to the US?", "Where can I get your exchange rates from?", "i need to expedite my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to transfer something from China?", "pos": "How do i transfer something faster than normal?", "neg": ["Can I change my PIN without going to a bank branch?", "I left my phone at the hotel.", "For SEPA transfers, what kind of charge will be applied?", "I think the exchange rate for my for my cash withdrawal is wrong", "I would like to know how to transfer money into my account.", "How old do my kids have to be use this?", "How do I know if my top-up went through?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "top up for my american express card is not working", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the money show in my account?", "pos": "When will my account receive the money?", "neg": ["Why did you charge me for taking out cash?", "I'm waiting for a money transfer to show, still.", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "Can my PIN changed remotely without visiting a bank?", "I was blocked by using the wrong pin too many times, can you help me?", "Can my children get an account?", "can i go into my app to find my pin", "I haven't yet received money that I transferred", "I added money through a bank transfer and it is not showing in my balance.", "Show me how to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until the transfer is reflected on my account balance?", "pos": "How long does it take to get money from Europe?", "neg": ["What currencies do you support?", "Help me verify my identification.", "What is the handling fee for transfer?", "I do not recognize the card payment.", "What are the fees associated with top up via transfer?", "How much am I allowed to top-up?", "Why do you need verification for my identity?", "I am still waiting on my card?", "What is the maximum transactions for one disposable card?", "I want to transfer a sum of money from another bank account I have into this one"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the length of time for money to reach the account?", "pos": "When will the money reach my  account?", "neg": ["What's the process for terminating an account?", "Are there any restrictions for the disposable cards?", "Why can't I use this beneficiary?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "I haven't yet received money that I transferred", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "Am I allowed to hold money in multiple currencies?", "Is there any cost to change foreign money to local?", "I added money to the card but the transaction didn't go through", "I made a transfer recently but it has not changed on my dashboard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers from Europe take?", "pos": "Why hasn't my transfer from Europe gone through?", "neg": ["How do I change my AUD into GBP?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "I sent some money and the account hasn't recived the transfer I made.", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "I couldn't pay with card in a shop", "Which US cards have top up charges?", "My identity can't be verified for some reason", "I want to transfer money with my credit card.", "Help Me!  I lost my card.  What should I do?", "How are exchange rates determined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I desperately need to transfer something from China, Please give me the wait time.", "pos": "How long will it take to transfer from europe?", "neg": ["May I get an account for my daughter?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "How do I see my card in the app?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "the bank transfer was declined", "How do I set up an account for my children?", "I asked for more cash than what was received", "Please tell me what this direct debit in my statement is", "The machine only paid me a hundred when I wanted 20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When does my transfer from the US arrive in my account?", "pos": "What is the wait time until money reaches my account?", "neg": ["How can I investigate a missing refund?", "what steps do i do to get a real card", "I'm still waiting on my identity verification.", "Why would my transfer be declined?", "How do I auto top-up?", "My rate is not right when I used my card in a different country's money.", "There is a debit transaction on my statement that I did not make", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "I didnt get the correct exchange rate for getting cash", "How do I order my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the money be made available in my account?", "pos": "When will I receive a transfer from europe?", "neg": ["Can I use this app for any currency?", "What could the reason be that my payment card was declined?", "I need a single use card for shopping online", "What should I do?  My card has been stolen!", "How long do top-ups take to go through", "I got declined when attempting a transfer", "Please tell me how to change my pin.", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "Someone withdrew money from my account, and it wasn't me.", "I have duplicate charges for the same transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect a transfer from Europe to go through?", "pos": "When will my account receive the money?", "neg": ["I have lost my phone or it has been stolen.", "I did not have the right exchange rate applied to my situation of pulling out cash", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "Why is my money not in my account. I have already sent it out.", "Why was I charged a higher exchange rate when I bought something abroad?", "Help, I was charged twice!", "How do I activate my card, so that I can start using it?", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "ATM only gave me $20 instead of $100", "im worried about fraud how do you protect my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do European transfers take?", "pos": "Can you please tell me how long it takes for the transfer to be available.", "neg": ["What ATMs will allow me to change my PIN?", "I am having problems with my contactless.", "Where can I order my virtual card?", "Can third party fees affect a transfer?", "How do I know which payments I make will have additional fees? Where can I find this information online?", "How long do I need to wait til my top up isn't pending?", "How old do I need to be?", "I think the exchange rate on my card payment is incorrect.", "My transaction has not been received. When are you going to process it?", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money from the US, How long does it take?", "pos": "How long does transfer from the US take?", "neg": ["When I got cash, the exchange rate applied was wrong.", "I was charged extra when I made a cash withdraw, why?", "Is there an automatic top up feature?", "I would like to get an account for my child.", "I just topped up, and the app denied it.", "Is there a fee for adding funds with a credit card?", "Why was I unable to finish this transfer?", "Does the PIN come under separate cover?", "What if I type in the wrong PIN too many times?", "What is the fee for accepting money from a foreign country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does transfer from the US take?", "pos": "what is the average wait for transfers", "neg": ["How do I know how much money I will have when I travel abroad?", "I transferred money but the recipient does not see the funds in their account?", "I travel a lot, can I get a bulk currency exchange discount?", "There is a payment on my card that I do not recognize.", "Is it possible to get a card outside the UK?", "Are there any limit on the auto top-up?", "Is it possible to obtain both a Visa and a Mastercard from you?", "What currencies can I use to top up my account?", "how do i set up my apple pay watch to connect to my account", "Someone used my card without my permission."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my transfer from Europe gone through?", "pos": "How long will an urgent transfer from China take?", "neg": ["I have money in a foreign account that I want to send to this account.", "Salary in GBP has been received. Does it need to be configured into another place?", "What is the process to get a new card when your old one expires?", "What currencies can I use?", "There are two of the same charges on my account.", "I can't get my Google Pay Top to work. Are there any issues on your end?", "Can I have it delivered on a specific date?", "why hasn't a transaction to a friend cleared yet?", "I made a top up yesterday but it's still pending.", "Show me how to activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take to transfer from europe?", "pos": "How long is the transfer?", "neg": ["Is there a reason that my top-up is still pending?", "I cant transfer money into my account", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "How much are the fees for adding funds using an international card?", "can I be charged for topping up by card", "Can I use this app to change money?", "My balance didn't change after I transferred some money.", "I do not know where the transaction is.", "Where do my funds originate from?", "Exchange fee help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect my transfer to reach my account?", "pos": "What is the wait time until money reaches my account?", "neg": ["I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "What factors effect the exchange rate?", "Why is there an extra charge on my statement.", "Are there any extras for exchanging currency?", "I did not do this payment", "How do I go about changing my PIN?", "Just received my replacement card, what steps do i need to take to activate it?", "If there isn't much money left over, will it top-up automatically?", "I made a mistake and did a transaction to a wrong account, can I cancel?", "Could you please freeze my card immediately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the time frame for european transfers?", "pos": "Can you please tell me how long it takes for the transfer to be available.", "neg": ["What are these fees i am paying?", "I recently transferred money to my account when will it show up?", "Where is my PIN?", "Do I need to use a limit on top-ups?", "how do the cards work?", "How did you guys get your exchange rate?", "I tried to withdraw cash, but got declined!", "I wanted to know why a top-up I made has been reverted.", "There is a payment in the app I did not make", "When will the check I deposited post to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer take to reach one's account.", "pos": "When will the money reach my  account?", "neg": ["There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "I would like to delete my account now, please.", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "Why did I get charged for withdrawing cash?", "Why did my card get charged twice for a transaction?", "Is it possible to order another card?", "I made a cash deposit and the balance wasn't updated.", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "My identity verification isn't working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Money transfer help? How long?", "pos": "I need to transfer something from China, How long will it take?", "neg": ["Even though I made a cash deposit, I am not seeing it in my account.", "I tried to make a purchase in the store but my card was declined.", "Please tell me how to get a refund for something I bought.", "What steps do I have to go through in order to activate my new card?", "I've transferred money into my account but the balance is the same", "top up cancellation", "What is preventing me from adding a specific beneficiary?", "And do you have virtual cards instead of physical ones?", "Why did the cash deposit not show up in my account?", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I wait for a transfer from the United States?", "pos": "How long will an urgent transfer from China take?", "neg": ["Where can I go to find out how to verify my identity?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "Is there a reason my new card hasn't arrived?", "Is there a limit to how much I can top up?", "Can you send me a Mastercard, instead of a Visa?", "There is a withdrawal on my account that I don't remember initiating.", "How does the exchange rate work on this app?", "It appears my top-up has not gone through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i transfer something faster than normal?", "pos": "I need quickly transfer something from China. About how long will it take?", "neg": ["Can I setup top ups in advance?", "I didn't set up a direct debit payment on my account.", "Does it cost extra to exchange foreign currencies?", "Why have I not yet received my virtual card?", "Can I get a physical card for free, or is there a charge?", "I bought something abroad and the exchange rate applied is wrong", "Am I going to be charged for topping up by transfer?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "After inputting the wrong pin too many times, can you now help me unblock my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer post to my account?", "pos": "How long does it take to get my money", "neg": ["Why is there some cash that I did not deposit in my account?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "Is my PIN recorded anywhere?", "I would like to know why a withdraw I made for some cash shows up as pending.", "Can I choose when my card is delivered?", "My card payment was not successful.", "I added money through a bank transfer and it is not showing in my balance.", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "I need to do a card activation.", "I want to add money automatically when I travel."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my account receive the money?", "pos": "Its been 3 days, How long will my transfer take to get to my wallet?", "neg": ["When I top-up, the app reverts it.", "I received my new card.  Where is it in the app?", "How do I go about topping up with Google Pay?", "What currencies and methods can i use to top up my account?", "Is there a fee for topping off by transfer?", "I thought I was going to receive more currency?", "The cheque I deposited isn't showing in my account", "I sent money to someone but they haven't gotten it yet", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "why does my statement contain an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When can I expect the transfer to be complete?", "pos": "How long does it take to get my money", "neg": ["Why do I see an extra £1 charge on my statement?", "There was a problem with the exchange rate on a purchase.", "How do I replace my card before it expires next month?", "When will my returned transaction show up on my account?", "Where is a Mastercard ATM?", "I want to replace my current PIN.", "How do I go about ordering a card?", "The exchange rate is incorrect for my payment.", "I want my purchases cancelled.", "Why hasn't my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a transfer from Europe take?", "pos": "How long does it take for a transfer to reach my account?", "neg": ["What is your refund policy for products I have purchased?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "When do I get my PIN?", "Why hasn't my card arrived yet?", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "Why is my disposable card not working?", "Help me.  The passcode doesn't work.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "I am not supposed to be charged a cash withdrawal fee, but I was.", "what is going on, i have entered my passcode and its not working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer arrive from Europe?", "pos": "how long does a US transfer take", "neg": ["I have kids and I'm curious at what age could they start to use your service.", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "The ATM machine would not give my card back", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Why was I charged a fee? I thought shopping was free?", "how to get new card?", "What fiduciary currencies are supported for tenure and exchange?", "Where can i find my top-up verification code?", "Why did I get declined during a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need quickly transfer something from China. About how long will it take?", "pos": "Its been 3 days, How long will my transfer take to get to my wallet?", "neg": ["What do I have to do to activate my card?", "I'm panicking!  I lost my card!  Help!", "I need my payment in another currency", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "why hasnt my card come in yet?", "My contactless payments don't work.", "What ATM locations are near me?", "What is the pending payment on my card about?", "Where can I locate my PIN at?", "Are there specific ATM's I can use with this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "pos": "I need to transfer something from China, How long will it take?", "neg": ["Why would I need a disposable card?", "What is a pending cash withdrawal?", "My transfer didn't complete. Why can't I access funds?", "Do I have to pay for a second card?", "Why do I need to verify the top-up?", "Why hasn't my transaction completed?", "Help! I lost my card!", "I used my card to top up, but now I don't see the money in my account.", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Why hasn't my account updated to reflect my current balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the money reach my  account?", "pos": "What is the wait time until money reaches my account?", "neg": ["I need a hand here, I need to top up cash.", "I tried using my card at multiple vendors and now it's not working.", "Why was I unable to finish this transfer?", "Why have you declined my card payment?", "Are there charges for using a bank card to top up", "My card never arrived.", "What steps do I need to get another card?", "What stopped my transfer, from being accepted?", "Please could you give me a refund", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I receive a transfer from europe?", "pos": "How long does it take to get money from Europe?", "neg": ["I am seeing in the App a some cash withdrawal that does not belong to me", "How long does it take for my physical card to be delivered.", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I still haven't gotten my new card.  When will it get here?", "I have a new card and I need to activate it.", "How much could I top up?", "i have tried everything to complete a transfer but can't, what should i do next", "I want to do a bank transfer to this bank, from an account at another bank.", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "What needs to be provided for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the transfer time from Europe?", "pos": "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "neg": ["I am here to change my adress.", "How would I use a disposable card?", "show me how to top up", "Why would a cash withdrawal be pending?", "I used an ATM and there was an extra charge.", "Are there any limits to using disposable virtual cards?", "Can you please tell me why I was charged an extra fee on my transfer?", "I was made to pay an additional pound!", "How do I verify my ID?", "Why hasn't my balance been updated from the check deposit I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need some money transferred ASAP, how long does the process take?", "pos": "How long is the transfer?", "neg": ["If I need delivery on a certain day, is that something that could be accommodated?", "There is a payment that is not mine in the App.", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "Can I set up to my account to automatically top up?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "A direct debit payment I didn't do shows in my app", "Why didn't I receive the right amount of cash at the ATM?", "How long is the delivery time to the US?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "How much would it cost me for a bank transfer to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to make an urgent transfer from China?", "pos": "How long do I have to wait for a US transfer?", "neg": ["Help me verify my identity.", "Under what condition will my payment revert?", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "A Bank ATM did not give my card back. What do I do now?", "Set a new PIN please.", "wheres my money receipt", "My refund is not showing up in my account. Where is it?", "My google top-up pay is not going through", "Can I use visa or mastercard with your service", "Why is the transaction to my friend still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the wait time until money reaches my account?", "pos": "I need to transfer something from China, How long will it take?", "neg": ["How long do I wait for my PIN", "I need to report a stolen card", "Which cards and currencies are supported?", "how do i avoid charges in the future", "Do you support countries other than mine?", "The activation process for my card isn't working.", "I want to top up by cheque", "Will I be fined for topping up by transfer?", "I can't make purchases with my virtual card.", "My refund is not showing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a transfer from China take? I need to transfer something from there.", "pos": "How long does it take for a transfer to reach my account?", "neg": ["What flat currencies do you support for holding and exchange?", "I found my card again. Can I put it back into the app?", "I seem to be unable to make any transactions.", "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "Why isn't my refund shown on my statement?", "Will I be charged a fee for topping up using a European card?", "It says the transfer wasn't accepted.", "I transferred some cash and it didn't arrive", "My card has been lost / stolen", "How do I top up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long is the transfer?", "pos": "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "neg": ["I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Is there a limit on auto top-up?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "I need to activate my card, how is that done?", "I was charge a fee that I wasn't told about", "Help me!  When I was abroad, the exchange rate was wrong.", "My refund has not shown up in my account.   Where is it?", "I need to know how much it costs to transfer funds.", "Is the 1 pound charge I can see an error or an incorrect entry?", "I tried to withdraw cash and got declined, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm waiting for a transfer from the US, how much longer?", "pos": "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "neg": ["Transfer isn't working?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Why do you require identification documents", "How do I delete my account? I am dissatisfied with the service.", "Are there steps I need to take before my card expires?", "Are there certain cards and currencies you support?", "would I need to pay extra for exchanging currencies?", "The disposable cards - what are they for?", "How can it be that my Card is not functioning anymore?", "Why is my friend not getting a transaction arrival yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "pos": "How long will a transfer from the US take?", "neg": ["After inputting the wrong pin too many times, can you now help me unblock my pin?", "Can another family member hold a card for this account in addition to mine?", "Can I open an account for my children?", "The app is telling me that I am not me.", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "Someone is making transactions on my account, I think they took my card information.", "Do I get charged if I am receiving money?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "I would like to receive a refund for something I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for the money to show up in my account?", "pos": "Can you please tell me how long it takes for the transfer to be available.", "neg": ["My account was charged a fee. When did you start charging extra for card payments?", "How can I obtain a disposable virtual card?", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "Is it possible to order a virtual card?", "Is topping up free?", "Can you please inform me of the restrictions for the disposable cards.", "You accepts my card?", "What is the procedure to transfer money to my account?", "Can cards be dispatched on a specific date?", "How can I get disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how long does a US transfer take", "pos": "How long will a transfer from the US take?", "neg": ["Do you think you're asking for too much information about me?", "I made a payment with my card that was cancelled?", "i need to expedite my card", "Can I change my pin at a cash machine?", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "My account says I have a pending transfer.", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "I placed my order a week ago. Is it ok that my card isn't here yet?", "How can I see the progress of delivery of the card that was sent?", "I am seeing in the App a some cash withdrawal that I did not do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the average wait for transfers", "pos": "I need to transfer something from China, How long will it take?", "neg": ["I need my refund as soon as possible. What else do I have to do?", "How many currencies can I have money in in my account?", "When I got cash the exchange rate was wrong", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "My payment for my card is not working", "Please can i get a disposable virtual card as well?", "I just got my new card and tried using it and it was declined?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I'm not verifying my identity.", "I am not satisfied with your company and wish to delete all accounts immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need to transfer something quick from China, how long does that take?", "pos": "I need a quick transfer from China.  How long would that take?", "neg": ["How do I get a card if I live in the US?", "How do I go about changing my address?", "How long will it take for the cash I deposited this morning to show up?", "What kind of security protects my money?", "What is the process to activate a card", "Is there any age limit?", "My card couldn't pay in a shop.", "I cancelled my card payment", "Is there a fee for a SEPA transfer", "Tell me how to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the timeframe for a transfer in Europe?", "pos": "How long does it take for a transfer to reach my account?", "neg": ["What are the reasons a beneficiary would be denied?", "How long will it take for my payment to go through?", "Why is there a fee when I thought there would be no fees?", "I deposited a check, but haven't received the funds for it.", "I may need to dispute a Direct Debit payment.", "What are the charges for recieving SEPA transfers?", "I didn't make this payment!", "Is it possible to top up with Google Pay?", "Can you tell me why I haven't received my new card yet?", "What does it mean if my cash withdrawal is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will an urgent transfer from China take?", "pos": "I need to transfer something from China, How long will it take?", "neg": ["I need to transfer money into my account, HOW?", "I am travelling and I was wondering what your exchange rates are", "Is there a reason there's an extra fee on my statement?", "The cash abroad exchange rate is applied wrong.", "What does it mean if my cash withdrawal is pending?", "How long is US delivery?", "How long does it take for a pending cash withdrawal?", "Why was I charged an extra fee when doing a transfer?", "How long will it take for my cash withdrawal to no longer show as pending?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "pos": "How long do I have to wait for a US transfer?", "neg": ["Why was I not able to take cash from the ATM?", "Why is my contactless not working?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "My transfer is still pending", "I think I was charged twice, please help!", "i have a pending top-up", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "How can I receive my salary in another currency?", "What are the sources for the funds in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer something from China, How long will it take?", "pos": "How long does it take to get money from Europe?", "neg": ["I want to top up my account. Can I do it with Google Pay?", "Why do I need to verify my account?", "How old must I be to open an account?", "Can you tell me when my money transfer will go through", "can i use my mastercard to add money to my account", "Why would a card payment be declined?", "Why can't I withdraw cash from this ATM?", "Card payment didn't go through.", "I can't use my card for anything", "How do I start auto top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long until transfers from Europe go through?", "pos": "Its been 3 days, How long will my transfer take to get to my wallet?", "neg": ["I don't want to give you all my identify details.", "How long does it take for the transfer to go through?", "What sort of restrictions are there for the disposable cards?", "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "How is an exchange rate calculated?", "I tried to top off using the card, but the money just disappeared?", "I'm interested in getting a card. How does one go about doing that?", "Is there a reason to why I was charged twice for a transaction?", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "How can I fix my bank transfer to show up on my bank account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my money transfer?", "pos": "Can you please tell me how long it takes for the transfer to be available.", "neg": ["What limits are the to top-ups?", "how do I find the code to verify the top up card?", "If I live outside of the UK am I still eligible for a card?", "Where is the refund on my statement?", "Transferring money using credit card", "So my top-up failed, could you tell me why?", "My card seems to not be working at all.", "I have an outgoing transaction", "What is the price for an additional card?", "I made a purchase but never expected to see a fee charged for the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I have to wait for a US transfer?", "pos": "Can you please tell me how long it takes for the transfer to be available.", "neg": ["when will my transfer arrive", "How do I track the card you sent me?", "I don't know the code for the app.", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I would like my money back for an item I purchased", "Why am I being charged a hidden fee?", "which identity details are required", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "How does a US resident go about acquiring a new card?", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a quick transfer from China.  How long would that take?", "pos": "How long does it take for a transfer to reach my account?", "neg": ["How do I know it is a Mastercard ATM?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "I recently made a transfer that I would like to cancel", "Can I have a mastercard?", "Can I have more than one card?", "Where is the closest ATM I can use?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "My morning transaction needs to be canceled.", "Can I get a Visa card?", "Payment I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to get my money", "pos": "How long will a transfer from the US take?", "neg": ["I just transferred some money into my account and do not see it updated yet, can you assist?", "how long does it take to reflect in my balance a top up", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "Can you tell me where my readily available cash has come from?", "I made a card payment, but it has been declined?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "Why do I have a strange payment on my statement?", "How old do you need to be to open an account?", "Why can I not choose the card i want?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will a transfer from the US take?", "pos": "Can you please tell me how long it takes for the transfer to be available.", "neg": ["Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "Is topping up free?", "How many times can I auto top-up?", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "How do I receive a card?", "Someone took my card without my permission.", "Can I top up with cash", "Can I have my money refunded for an item", "I tried to get funds in hard cash but it was rejected!", "I haven't received my card yet, how long does it normally take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please tell me how long it takes for the transfer to be available.", "pos": "Its been 3 days, How long will my transfer take to get to my wallet?", "neg": ["What age do you have to be to open an account?", "I did not have the right exchange rate applied to my situation of pulling out cash", "Could you tell me why my cash withdrawal was declined?", "I think my card payment has been reverted", "Can you tell me more info about virtual disposable cards?", "I need multiple cards per day, and they all have to be disposable.", "I no longer want to transfer funds, can we cancel that transaction?", "I have to verify my source of funds.", "What is the fee charged for using my card?", "I believe there is a mistake because a payment I didn't make shows in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a transfer to reach my account?", "pos": "Its been 3 days, How long will my transfer take to get to my wallet?", "neg": ["Why is there a $1 charge on my statement?", "I got an unexpected charge on my transfers. How can I correct this?", "I refilled my account balance but got an error message.", "I usually don't get charged for transfers, why was I this month?", "new customer and filling gas for the first time today, not working,", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "There is a single payment on my card which shows as pending.", "I received the wrong amount of cash back", "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "Some cash has been withdrawn but I didn't do it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Its been 3 days, How long will my transfer take to get to my wallet?", "pos": "How long does it take to get money from Europe?", "neg": ["What currencies does google pay top up accept?", "My card payment has been declined", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "Is there a topping up limit?", "Help my prove my identity.", "I asked for a refund but its not here yet", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "please help my transfer go through", "where do you have locations at", "I am being charged the wrong amount on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment was put back, I think.", "pos": "Why did my payment not go through why did it cancel?", "neg": ["How can I close my account?", "Where can I located the auto-top up option?", "What's going on with my card? I've tried multiple times and it never goes through.", "Do you charge extra for topping up with a debit or credit card?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "How long does a transfer take?", "Somebody used my card without my knowledge!", "i put in money for vacation and its not showing. i need that money today, how long will it take", "I cannot tell what my top up currently is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something and received it, but the payment went back to my account. Is the seller okay?", "pos": "My card payment has been cancelled", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "What is the virtual card and how can i get one?", "If my identy verifacation hasn't gone through can I use my account?", "I transferred money from one account to another account and I charged a fee for it. Why is that?", "While abroad, I got cash, and the exchange rate applied is wrong.", "Why do I have duplicate transactions for one purchase?", "Where do I have access to a virtual card?", "how can i exchange currencies", "Why has my top-up failed?", "Is there anywhere  In the  Eu  this card can not be delivered in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "pos": "Tell me why my card payment would be reverted.", "neg": ["I purchased an item and the exchange rate was wrong", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "Do you have a return policy?", "Can I auto-top up?  How do I do it?", "Are there any restrictions to where I can use my card?", "How often can I top up my account?", "My cash withdrawal is showing as pending, why?", "Why do I get declined when I try to withdraw cash?", "Why isn't my pending transfer finished?", "What should I do?  I topped off but the app reversed  it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my card payment was cancelled.", "pos": "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "neg": ["Why is there a charge when I took out money?", "How come there is a duplicate charge on my card?", "Transaction refund missing from my statement.", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "Where is the transfer that I did?", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "I want to exchange USD and GBP with the app", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "Where can I find Mastercard ATMs?", "Are your cards available in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card payment has been refunded", "pos": "Why have I received a rebate for my payment after a week?", "neg": ["Why hasn't my refund appeared on my statement?", "Why did I only get $20 when I asked for $100?", "IS there anywhere that a card cannot be delivered?", "The app is saying I made a withdrawl but I didn't.", "How do I get my card active?", "An extra pound was charged!", "I added money through a bank transfer and it is not showing in my balance.", "What different currencies can I get?", "How is my money transferred to the account", "I need another card for a member of my family. Is this possible? How soon can I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a payment reverted and would like to figure out why.", "pos": "What should I do if my card payment was cancelled?", "neg": ["Why is my card payment still listed as pending?", "What would be a reason my transfer got declined?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "Why am I missing my refund", "is the a reason why my transfer has failed?", "I have a new card. How do i top it up?", "When I topped up the app reverted it.", "I want to cancel a transaction.", "There is a payment that has not processed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "pos": "I just got refunded for my purchase over two weeks ago", "neg": ["I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "how does my statement get updated so i know when a refund will reflect on my balance", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "Show me how to look at the source of my current funds?", "Why was I charged a fee on a cash withdrawal?", "Can I change my pin at ATMs?  If so, what ones?", "I can't find my card!  What should I do?", "The fee charged when I changed rubles into British pounds was too much.", "Where is my cash deposit in my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "pos": "Why did my payment go back to my account when I bought something?", "neg": ["HOW LONG TO TAKE THE TIME TO SOLVE", "Do you offer disposable virtual cards too?", "Do I get charged if I top up with my European bank card?", "I tried to top-up, why didn't it work?", "How do I get started when I get my card?", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "What is my source of funds?", "Is there an auto top up option?", "I need to refund my item, can you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I can't find my payment?", "pos": "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "neg": ["When will my transfer arrive from Europe?", "I just received a new card, where do I go to link it to my account?", "How many years old do I have to be?", "I just saw a fee on my account. When do these get charged?", "Why isn't a refund showing on my statement?", "Does auto top-up have a limit?", "How long will it take for the money to reach my account?", "why couldn't I use my card at a store?", "i don't see the top-up verification code anywhere", "What do you do with all the identity information you're collecting from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "pos": "why was my payment reverted on the app", "neg": ["Why is there an extra pound charge that is pending?", "I ordered my card but it still isn't here", "How do you calculate exchange rates?", "I can't remember what my password is", "I have not received a refund.", "I made a card payment, but it has been declined?", "Whats wrong with my currency exchange?", "Is it free to transfer money or is there a fee?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got refunded for my purchase over two weeks ago", "pos": "I did a payment but it was reverted by the app", "neg": ["When are you going to activate my card?", "Why won't you let me name X as a beneficiary?", "Are all European currencies available for holding and exchange?", "My payment has an incorrect exchange rate.", "My card was declined but it shows as multiple charges?", "I am afraid to give you all my identify details.", "I don't understand why there is an extra €1 fee in my statement.", "How can I find out where the funds are flow?", "My transfer hasn't arrived", "I topped up my account but the app failed to process it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain why a card payment would be cancelled?", "pos": "The app reverted the payment I made.", "neg": ["Do you have a return policy?", "Why is the app showing a still pending message on a withdraw that has already been done?", "what is this extra charge with my purchase?", "Which cards do you support for top up?", "There is a mysterious debit transaction on my statement", "Why have I been charged twice?", "Where do I go to update details?", "The ATM would not give me cash,why?", "Are all European currencies available for holding and exchange?", "Please help me get a Visa card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my card payment been reversed?", "pos": "Why would my payment have been returned to my account?", "neg": ["I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "Why did my transfer get declined?", "I want to top up by card", "Is my account accessible even though my verification of my identity has not passed yet?", "Help!  I forgot my password.", "Why was I denied the option to transfer money to a selected beneficiary?", "My top-up was declined", "Can I order a new card with the app?", "Can you explain to me the way to verify my top up has gone through?", "Can I use a credit card from the US to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "pos": "Why is my card payment cancelled?", "neg": ["where are the transfers originating", "What is the limit on Auto top?", "I didn't initiate a direct debit that I see on my account", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "Is it possible to change from AUD to GBP?", "I'm not sure what I need to verify my identity.", "Should my cash withdrawal still be pending?", "I want to do a bank transfer to this bank, from an account at another bank.", "Why is my exchange rate wrong?", "How do I top up with cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I sent a payment but now it's not showing up.", "pos": "Why is my card payment cancelled?", "neg": ["When can I expect my transfer to reach my account?", "I need to add my new address now that I've moved.", "How come I got blocked for entering wrong pins?", "that fee should not be there, you charged my cash for an unnecessary thing.", "I need to know the if there is a limit on the amount for auto top-up.", "My transfer's stuck on pending.", "I tried using my card at multiple vendors and now it's not working.", "My new card came in.  How do I activate?", "What currencies can I hold?", "I am trying to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "pos": "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "neg": ["how long does it take to get my card i am in a rush", "Is it possible to exchange USD and GBP on the app?", "How long does it take to prove my identity?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "Some cash I didn't get shows in my app", "I had a card payment that was declined.  Why?", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "How do I deposit cash?", "I am seeing in the App a payment that its not mine", "My transfer is pending too long."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a reverted payment on my account. Why has this happened?", "pos": "Why isn't my payment showing?", "neg": ["How old does my daughter have to be to open an account?", "How long does it take for the card to come?", "What US credit cards do you accept?", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "When I look at my statement there is an extra fee, that is for what?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "Card refund is not showing up in my statement.", "How can I cancel a transaction to a wrong account?", "My phone was stolen yesterday, can you help me with this?", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment was reverted", "pos": "My payment did not go through because the app reverted it", "neg": ["may I have a Visa and a Mastercard from you.", "Why am I being charged extra when I withdrew money?", "How do I make a currency exchange?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "How do I edit my details?", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "Why hasn't my cheque processed?", "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "Can I add money in intervals to my account?  I will be traveling.", "My cheque deposit didn't seem to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason for my card payment to be reverted?", "pos": "I think my card payment was reverted", "neg": ["Could my daughter open an account?", "Do you know when the withdrawal will show?", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "Will I be charged for a cash withdrawal?", "I need to update my demographics.", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "I have my residency in the US, but I would love to get a card.", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "Is there a fee for adding funds with a credit card?", "I must make several disposable cards per day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment has been returned.", "pos": "My card payment's cancelled", "neg": ["It's only been a few weeks my my top-up got cancelled", "What is my money worth in other countries?", "How old do you need to be to have an account?", "I wanted $100 but only got $20", "What is the charge for exchanging currency?", "Where is my top-up generated from?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "What is this witdrawal", "Please explain the fee on a transfer I made.", "There was a transaction this morning that I'd like to reverse."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What reasons would cause my card payment to be cancelled?", "pos": "Tell me why my card payment would be reverted.", "neg": ["what are the exchange rates for foreign currency ATMs", "I received a decline message on a transfer", "How do I verify the top up?", "What is the process to create a disposable virtual card?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "I want to get a Visa and Mastercard, is it possible to get both from you?", "Why do I get declined when I try to withdraw cash?", "There was a fee charged when I paid with my card.", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the funds for one of my purchase come back to my account?", "pos": "I did a payment but it was reverted by the app", "neg": ["I have a card payment that has been pending for some time and would like to know when it is going to go through.", "IS there a fee to exchange currency?", "Help.  My card is broken.", "is there a way i can see source of money?", "How do I change to AUD from GBP?", "What is the fee for a foreign currency exchange?", "I don't think the transaction has gone through, so can I cancel a transfer?", "I think that somebody is utilizing my card without my authorization!", "What are the fees associated with top up via transfer?", "how do i get a pin for my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why would a merchant refuse a payment", "pos": "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.", "neg": ["Is there a way to track the delivery of my card?", "I found the card I thought I lost this morning. Can I reactivate this card?", "And do you have virtual cards instead of physical ones?", "I lost my phone. Can I disable to app?", "How do I get this damn virtual card to work?", "What is the procedure for activating this card?", "How do I go about cancelling a transaction?", "Where is my PIN located?", "I am not receiving the correct exchange rate on my card.", "The date my card expires is coming up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was a payment cancelled on my account?", "pos": "My payment was terminated", "neg": ["I think my top up is still pending?", "How do I obtain a second card?", "How do I take a block off my card?", "Will I need a new card or can I put my old card back into the app?", "Which countries can I change my PIN in?", "How do I reactivate my card?", "I cant find my card.", "can you tell me why my card was declined?", "Why couldn't I get cash from an ATM?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "pos": "Why would my card payment get reverted?", "neg": ["I deposited a cheque a week ago but have yet to receive the cash.", "My top up says it is still pending", "Is there a way to track the delivery of my card?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "My cash withdrawal shows as pending still.", "When are cards shipped?", "I can't find the PIN.", "What is the strange cash withdrawal on my statement?", "why couldn't I use my card at a store?", "The ATM didn't give me the full requested amount"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment's cancelled", "pos": "I believe my card payment were reverted", "neg": ["My card is not able to be activated how do I get it to work?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "What businesses accept my card?", "I have not been able to use this card.", "My PIN is locked, how do I unlock it?", "use my credit to add money", "How long will it take for my cash withdrawal to stop pending", "Could not complete transfer, states 'declined'", "I know I'm getting a new card but would like know when I can expect to receive it.", "Google Pay isn't working. What is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just checked and my payment was cancelled, why?", "pos": "What should I do if my card payment was cancelled?", "neg": ["For the identity check, what kind of documents do I need to have?", "I entered my pin wrong  too many times.", "Can I cash deposit to top up my account", "There's a cash withdrawal I didn't make", "My transfer isn't in", "how long until a cash withdrawal will show on my account", "Why is the check I deposited this morning not showing up?", "I'd rather not use my physical card, how can I get a virtual card?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "Is it possible to get one of your cards in the European Union?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something and already paid for it but now I don't see it.", "pos": "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "neg": ["I couldn't complete card activation.", "How many incorrect attempts cause card to be blocked?", "I haven't received the money from the check I deposited.", "Will I be charged for topping up my account using a bank transfer?", "How can I go about getting a refund?", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "I don't understand what a disposable virtual card is, can you help?", "Why was I charged extra on my app?", "Do I have to pay extra if I use an international card to top up my account?", "I am still waiting for a money transfer to process."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if my payment has been reverted?", "pos": "Why would a merchant revert a card payment?", "neg": ["There's a payment with my card that I didn't perform. I don't know that name shown.", "I have a payment in my statement that is off", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Why did withdrawing money cost me extra?", "How do i top up my google pay?", "I recently bought something abroad but the exchange rate is incorrect. Why?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "I travel a lot, can I get a bulk currency exchange discount?", "What is this strange payment in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment has been cancelled", "pos": "Why would my payment have been returned to my account?", "neg": ["To receive money are there charges?", "Can I change my PIN without being physically present?", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "Where do my fund come from?", "can i use my mastercard to add money to my account", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "Why was I charged a fee for withdrawing money off my card?", "I would like to get both Mastercard and Visa card from you if that's possible.", "When I got cash the exchange rate was wrong", "What fiat currencies are supported?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment but it was returned.", "pos": "I believe my card payment has reverted", "neg": ["How can I create a disposable virtual card?", "I need to know if you will accept my credit card.", "Why is it failing to top-up?", "How to unblock my PIN?", "can i top up from a usa credit card", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "How does your app transfer the money", "Can I get spare cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why did my payment revert", "pos": "I believe that a card payment I made was cancelled.", "neg": ["I'm panicking!  I lost my card!  Help!", "Help!  What should I do?  My phone was stolen yesterday.", "If I can't choose my card type will I be able to use it everywhere?", "Why did you revert my top up?", "My cards were stolen", "My transfer to a beneficiary did not go through.  Why?", "I no longer have my phone, what should I do?", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "My card doesn't work. I can't get cash out at an ATM", "How much would it cost me if I transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't cancel my card payment.", "pos": "I made a payment with my card that was cancelled?", "neg": ["What is the meaning of a pending payment?", "I made a cash withdrawl and there is a charge.  What is this?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "My card is about to expire. Do I have to go to a branch to order a new card?", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "Is there a reason my transfer failed?", "I was charged multiple times at the same location at the same time", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Where is my cash deposit in my balance?", "How can I change currency type?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my card payment get reverted?", "pos": "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "neg": ["How can I find out where the funds are flow?", "Can I use American Express?", "I was overcharged an additional pound.", "I am unable to prove my identity", "My statement indicates I made a payment to an unfamiliar merchant.", "Is currency exchange possible?", "My new card needs activating.", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "My app says that I'm not verified."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was checking my statement and I think one of my card payments has reverted", "pos": "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "neg": ["Is there a reason my cash withdrawal was declined?", "I got charged two times for a transaction", "Where can I find how to change my name?", "Do I need a disposable card?", "I haven't gotten my credit card in the mail.", "A transfer has to be cancelled.", "Where's the money I transferred into my account?", "Am I able to stop a transfer?", "Can I pick a new PIN?", "Is there a fee for making a payment? If so, let me know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if it says my card payment has been cancelled?", "pos": "I made a payment with my card that was cancelled?", "neg": ["My card was declined", "I going to be traveling, can I set up auto top-up if I run low on money?", "My card needs to be activated.", "why is there a service fee on my statement?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "The amount of money I pushed at the atm machine did not come out of the machine.", "Hi, I have an apple watch. How do I use it to top up my card?", "Why would a cash withdrawal still be pending?", "Balance is not up to date.", "How do I set my physical card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "pos": "I made a payment but the app cancelled it.", "neg": ["This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "Can I deposit a check?", "What types of fiduciary currencies are supported for tenure and exchange?", "I would like to close my account, as I'm not happy.", "My phone is missing or stolen.", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "Why was I charged an extra fee when using the card?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Is there an option to top up with a cheque?", "Will my GPB update my salary"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has been cancelled", "pos": "My payment was cancelled", "neg": ["Do yo charge a fee for exchanging foreign currencies?", "Why can't I withdraw money?", "Why can't the person I sent the money transfer to see it?", "Is there a fee for topping up a card?", "my statement contains an unknown payment", "Can I choose whether I receive a Visa or a Mastercard card?", "Why do you guys need to verify my identity?", "Can I have a card even if I am not living in the UK?", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment with my card that was cancelled?", "pos": "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.", "neg": ["Would I be able to refund an item?", "Why does the same transaction appear multiple times?", "Why has my top-up been denied?", "How do I get a card in the EU?", "Can you refund my purchase?", "What is the charge for exchanging currencies?", "Money is not in recipients account.", "Is something wrong with my account, my balance didn't change after I transferred some money", "Help Me!  I lost my card.  What should I do?", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "pos": "Why would my card payment be reverted?", "neg": ["I dont see my reciept", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "Please tell me if I'm going to be charged for sending out more cards?", "It kept my cash", "Please tell me how I can receive a physical card", "My card payment still pending", "I'm not in the UK, but can I still get a card?", "I forgot my code", "Where is a Mastercard ATM?", "In the exchange and holding, what fiat is allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "pos": "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "neg": ["I do not know where the transaction is.", "I see cash in my app but I did not get it.", "Does the fee for exchange change?", "What do I do when a charge has been made that I did not make?", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "how long does it take to reflect in my balance a top up", "There are funds showing in my app that I did not receive.", "Tell me what I should do after my card expires.", "Why did I get charged one pound seemingly randomly?", "Can I use as many top-ups as I want?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible that my card payment was reverted?", "pos": "Why is my card payment cancelled?", "neg": ["I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "Could I chose the date to have it delivered?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "The machine gave me the wrong amount of cash.", "I found my lost card. Am I still able to use it?", "Why is my transaction taking so long to complete?", "i need a refund from you because the merchant is refusing, can you do that?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "I want to use my card, how would I activate it?", "Can someone please explain to me where my source of funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "pos": "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "neg": ["Transfer was declined, could not complete request.", "My contactless payments don't work.", "I tried activating my card and it doesn't work how do I solve this problem?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "I was spending cash with my card and got a fee.", "I put cash in my account, but I don't see it.", "Are you able to guide me to my card's location?", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "Can I use app to unblock my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment has not been withdrawn from my account", "pos": "Why would a merchant revert my payment?", "neg": ["How do I dispute a direct debit that I didn't do?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "I received the wrong amount of cash.", "A transfer could not be completed.", "Do all businesses take this card?", "My card is about to expire, what do I do?", "I was charged for the same thing twice", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you cancel my card payment?", "pos": "What happens if my card payment is cancelled?", "neg": ["There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "How long does it take for a new card to ship?", "Why is their a charge pending on my card still?", "My statement shows different transaction times.", "What is the source of the money in my account?", "What happened to my top-up? I think it was cancelled.", "Do you accept any card and currency?", "It looks like my top-up was cancelled", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "How can I change my PIN without going to the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens when a payment is reverted?", "pos": "My card payment might have been reverted.", "neg": ["How much more do you charge for currency exchange?", "What does the €1 fee mean?", "How do I fix my card if it is broken?", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "Why have I been charged a fee for transferring money?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "I tried to withdraw $100 but only got $20. What happened?", "Why do i have to verify my top-up card?", "The app does not believe that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I dont know what happened, but my payment was cancelled", "pos": "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "neg": ["the exchange rate at which my card payment is at is wrong", "The activation process for my card isn't working.", "What types of cards and money do you accept?", "I noticed the exchange rate for cash withdrawal isn't right.", "My phone was stolen, help!", "I'm still waiting for my new card.", "I need to deposit my virtual card, how do i do that.", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "What ATMs take this card?", "My transfer did not work, what was the reason?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my card payment has reverted", "pos": "I cancelled my card payment", "neg": ["How often can I top up?", "What do I do if my Google pay top up isn't working?", "How can I exchange to EUR?", "What's the closest place to withdraw money?", "I want to deposit my check to top up my account", "Can I make an account for my daughter?", "Why is  my  top  up for  my  new account  not  instant", "How many times can I use a virtual card?", "How long will a transfer be pending for?", "Why is there a fee on a card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "One of my card payments has reverted", "pos": "I made a payment and it was reverted and wanted to know why?", "neg": ["At what places accept my card?", "How can I change my old pin to a new one?", "My top up is incomplete.", "I tried transferring money to a beneficiary, however, I was unsuccessful.", "What's taking my top-up so long?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Hoe do i use my credit card to transfer money?", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "I'm being asked for a verification code. Where do I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card payment reverted?", "pos": "Why did my payment not go through why did it cancel?", "neg": ["What is your currency exchange fee?", "How do I get started when I get my card?", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "Is my card lost? I am still waiting for it to be delivered.", "I need to activate my card.", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "I am in the EU. Can I get one of your cards?", "How do you do exchanges?", "One of my transactions needs to be canceled.", "Online banking is not showing my cheque or cash deposit so the balance is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "pos": "I have cancelled payments to this card.", "neg": ["I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "What do I do if my card has been lost or stolen?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "Can you explain to me why a cash withdrawal shows up as pending?", "An ATM machine didn't return my card.", "I need to close my account as soon as possible.", "Can you close my account please?", "I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.", "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "I topped up recently and saw the money go through, but now it's just gone? What's going on"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "has my card payment been reverted?", "pos": "My payment was stopped", "neg": ["My card was charged more than expected.", "I need to transfer money into this account from my other bank account.", "Why is a transaction still pending?", "I need an actual card that I can hold in my hand, how do I do that?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "what documentation do I need for the identity check?", "Can my PIN be changed in any cash machine?", "What are these disposable cards meant for?", "how many transactions can go on a disposable card?", "How long is the transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think a payment I made with a card was cancelled.", "pos": "I believe my card payment were reverted", "neg": ["Please give me a Mastercard instead.", "I need to change my phone number.", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "Is there a fee to order a physical card?", "What caused my top up to be reverted?", "I am waiting for a payment to be processed", "If I bought something I didn't like, can I get a refund?", "Transfers from the US how long will the wait be?", "Why am I not able to get cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was my transaction reverted with my card?", "pos": "I cancelled my card payment", "neg": ["A direct debit appears in the app but I didn't authorize it.", "Explain to me why a transfer would be declined.", "why is top up pending", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "How long does my top up pending last?", "What will my exchange rate be?", "disposable virtual card can be ordered where?", "Is there a way I can check on the card on route to me?", "I have duplicate charges for the same transaction", "Can you tell me the countries you operate in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The money is still in my account even though I already paid -- I don't understand what happened.", "pos": "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "neg": ["Can I use your services without access to the app?", "Why isn't my google pay top up working?", "When will I be able to see the refund", "Instruct me how to reset the passcode.", "Where did the money I deposit go??", "Why was I charged a fee for my withdrawal?", "How do I receive a refund for my item?", "I am not sure where my phone is.", "Why is there a fee for my transfer?", "I haven't received my virtual card yet, do yo know why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to make a payment and wondered why the payment was reverted?", "pos": "The payment I made with my card is not showing up.", "neg": ["Transaction showing up many times.", "When will my top-up go through?", "Does the top-up need verified?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "I see a $1 charge in a transaction.", "How soon do cards arrive after I order them?", "Why is a transfer I did recently still processing?", "How do I know when my card will expire?", "Why would my payment for my card show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "pos": "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "neg": ["Please delete my account now.", "Is there a way you can have money from a purchase I made refunded to my account.", "Which cards are accepted for topping up?", "At what cash machines can I change my PIN?", "What do I need for the verification check?", "what is the most money i can top up?", "What do I do?  The ATM took my card!", "Why is my card payment still pending?", "How long until the card arrives?", "I sent a payment, but the person I sent it to says they don't have it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "pos": "The app reverted my recent payment", "neg": ["I made a payment with my card and it hasn't changed. How long do you think this will take?", "atm refused to give me money", "How can I create another card linked to this account?", "my statement contains an unknown payment", "Can you tell me the countries you operate in?", "This stupid system is not letting me prove my identity.", "Do you have charges now when you pay with a card?", "how many days processing new card?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "Why can't I use my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "pos": "My payment was cancelled", "neg": ["Help, the ATM didn't give me all the money I requested", "What are the countries that you operate in?", "How is my PIN sent?", "What do I do if I forgot my passcode?", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "How long do I have to wait until the transferred money shows up?", "Can you tell me if I can hold money in several currencies?", "My phone is missing or stolen.", "I received my card, how do I get it to work in the app?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a returned payment that I made.", "pos": "My card payment was reverted, why?", "neg": ["What ATMs accept my card?", "Should I be seeing a fee applied for my money transfer?", "What are the countries that you operate in?", "I must make several disposable cards every day.", "what are the reasons I have to proof my identity to you?", "Do you know why my card payment has been declined?", "My top up is not working", "Can friends I have top-up my account?", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "What are the auto-top up policies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card payment cancelled?", "pos": "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "neg": ["I am seeing in the App a some cash withdrawal that I did not do", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "Last week I put a cash deposit into my account and it is still isn't there.", "What do I do to activate?", "How long will it take to urgently transfer something to China?", "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "What do I do if I can't get my card out of the ATM?", "When should I expect my card to arrive?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "I got cash abroad and need to check the exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment was cancelled it seems.", "pos": "Why wasn't my payment accepted by the app", "neg": ["I forgot my PIN number.", "My transfer to a beneficiary was rejected.", "how many days processing new card?", "Why did I have to pay an additional amount when using my card to pay?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "My card doesn't work. I can't get cash out at an ATM", "I am not satisfied with your service.  Close my account.", "My phone was stolen, what should I do?", "Where can I go to find out how to verify my identity?", "What can I do if my passcode won't work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment didn't work and the money is in back in my account.", "pos": "My card payment was cancelled.  Why?", "neg": ["I am in the EU. Can I get one of your cards?", "Do you guys have any age restrictions?", "I think that somebody is utilizing my card without my authorization!", "What forms of ID should I use for verification?", "I have a transaction showing multiple times.", "When I got cash the exchange rate was wrong", "I would like to change to a different currency.", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "Can I add money to top up my account via a bank transfer?", "Please help, the atm swallowed my card, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "pos": "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "neg": ["i need to proof my identity to you why and how?", "Is it possible to order another card?", "I am trying to delete my account.", "How can you assist me on topping up on bank transfers to my account?", "Help Me!  I lost my card.  What should I do?", "Where can I located the auto-top up option?", "Can I use my account although my identity verification has yet to pass?", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "Why are you asking so many questions about me?", "My top up is pending still"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did a card payment that I made get cancelled?", "pos": "I did a payment but it was reverted by the app", "neg": ["is there a foreign currencies charge?", "This disposable virtual card is not working.", "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "Are your cards supported in the EU?", "I couldn't make a transfer because it was declined", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "Will I get extra charges?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I deposited a cheque and its been days and I still haven't received the cash!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not able to make a purchase because there is an issue with my card", "pos": "Tell me why my card payment would be reverted.", "neg": ["My new card hasn't came in.", "How long will it take for the money to reach my account?", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "Tell me how a top up would be reverted.", "I need assistance with understanding which fiat currencies that you support.", "Can I top up using cash?", "How do I modify my account details?", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "Are refunds allowed for certain items.", "I was charged a fee for a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment but the app gave the money back.", "pos": "Seems like my card payment has been cancelled", "neg": ["My card was eaten by the cash machine what do I do?", "When will my top up be applied?", "I haven't seen the cash yet from the cheque I deposited.", "Can I have my card delivered on Tuesday?", "I could not get the cash I wanted", "I put my check in the bank, but I haven't gotten my cash yet?", "What is the max amount of top-ups?", "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "Why was money taken for a transfer?", "auto-top up option can be found where?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "pos": "Can you tell me why the card payment came back?", "neg": ["I think a fee was applied for paying with a card.", "I did not make a cash withdrawal that is on my statement", "I need to deposit my virtual card, how do i do that.", "Can you tell me my code to get into the app?", "Is it possible for me to change my PIN number?", "Is there a way to order a new card while in China?", "Why is there a cash withdrawal I didn't make?", "Is there a limit to the number of disposable cards I can have?", "What can I do if my card still hasn't arrived after 2 weeks?", "Why is the payment on my card still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card payment was reverted", "pos": "Why did my payment not go through why did it cancel?", "neg": ["Card refund is not showing up in my statement.", "My top up is giving me problems. What is wrong with it?", "An ATM swallowed my credit card!", "My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "Why do you need me to do an identity check?", "I need quickly transfer something from China. About how long will it take?", "What do I do if I forgot my PIN?", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Are there certain cards and currencies you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if a merchant doesn't accept  you payment?", "pos": "What happens if my card payment is cancelled?", "neg": ["Can you explain why the ATM is giving me less money than what I asked for?", "Do you receive SWIFT transfers?", "How do I add a card on to the app?", "where exactly does money come from", "The card can be used at which ATMs?", "My refund is still pending", "I was attempting to top up with my card but the money has vanished!", "Is there an additional charge to exchange currencies?", "Can you help me find the virtual card?", "Why hasn't my account updated to reflect my current balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my card payment be reverted?", "pos": "The app reverted my recent payment", "neg": ["Is there anything to do because my phone was stolen?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "What kind of charges should I expect to exchange currencies?", "If I want a friend to top off my account, can they?", "How much is it to send out additional cards?", "Why does a cash withdrawal show as pending?", "It seems that the rate I got is incorrect.", "There's an unauthorized cash withdraw", "What is the highest amount of top ups I'm allowed?", "I can't do any business with this virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it on purpose that my payment has been returned to my account?", "pos": "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "neg": ["Can we skip verifying?", "what is the price of a transfer?", "Is it possible to have an item refunded?", "Google pay top up not working.", "What is the charge for exchanging currencies?", "I travel a lot, can I get a bulk currency exchange discount?", "My money transfer has not yet occurred", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "I didn't initiate a direct debit that I see on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my payment not go through why did it cancel?", "pos": "It looks like my card payment might have been reverted.", "neg": ["What can I do with a disposable virtual card?", "How do I add money to my card?", "Why was my cash withdrawal declined by the ATM?", "What fiat currencies are supported?", "Why did the ATM eat my card?", "I did not get the cash that is showing up in my app.", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Why was there a transfer fee on my account?", "I cannot activate my card.", "Why hasn't the money I transferred into my account shown up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment was cancelled", "pos": "My card has an issue, the payment has been deferred.", "neg": ["How do I create a disposable virtual card?", "I was blocked by using the wrong pin too many times, can you help me?", "Why hasn't the app verified my identity?", "I bought something and want the money refunded can I get some help with that?", "How do I unblock my card?", "Close down my account.  I don't like your service.", "I'm not sure what I need to verify my identity.", "Is there any fees for top ups?", "can i top up from a usa credit card", "I thought transfers were free, why was I charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I received a rebate for my payment after a week?", "pos": "I think a card payment I made was cancelled, can you check?", "neg": ["What is the maximum for auto top-up?", "Where can I use a disposable card?", "I'd like to get another card", "Has my top up gone through?", "why isnt my cash withdrawal showing", "Yesterday my phone was stolen from me :( What do i need to do about it?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "What do I need for the identity check?", "I deposited a cheque, but the balance hasn't changed yet.", "I am required to make several disposable cards every day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment might have been reverted.", "pos": "My card payments have stopped.", "neg": ["I need to change my home address.", "I lost my phone.  What do I do to block someone else from using my account?", "I see a strange payment in my account.", "I have to make more then a few disposable cards per day.", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Are there any top-up limits that I must follow?", "Why isn't my refund showing up in my statement?", "Can I keep using my card after it expires?", "Why did I get less cash than what I asked in the ATM?", "My new card came in.  How do I activate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my payment showing?", "pos": "My payment was terminated", "neg": ["What are ways to test why my card might not be working?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "How do you do exchanges?", "I thought that transfers are free. Why was I charged an extra fee?", "Please help me!  My physical card isn't working right.", "Which countries does your service work in?", "How do you find the exchange rate?", "I am having a problem with verifying my identity.", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Why has my card been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "pos": "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "neg": ["Which locations can I withdraw money from?", "What countries are you supporting?", "how long does it take to transfer money, my retailer is waiting", "What fees are there for adding money using an international card", "My top up is pending still", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "how much will I be charged for making a transfer?", "What do I do if I forgot my passcode?", "I believe you charged me too much to exchange my money", "Where can I find the auto-top up feature?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app reverted the payment I made.", "pos": "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "neg": ["Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "I requested a refund but am unable to see it in my account. Why is that?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "How many disposable cards am I allowed to have?", "What do I do when I get close to the expiration date of my card?", "If I wanted to change my PIN, how would I do that?", "Will I be charged for exchanging foreign currencies?", "the product is not working, can I get a refund?", "I want to top up my account. What payment methods are supported?", "I'm still waiting for a money transfer to show."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.", "pos": "Why wasn't my payment accepted by the app", "neg": ["Where can I find information about where my money came from?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "What is the identity verification process?", "If I order a new card, how much will it be and how long will it take me to get it?", "I see a direct debit payment on my app that I did not do", "The exchange rate on my payment doesn't look right", "I did not do this payment", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "The amount of cash i have received is not correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a merchant revert my payment?", "pos": "My payment did not go through because the app reverted it", "neg": ["What is this card payment, I do not recognize it.", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "When can I expect my card to arrive?", "my card details could be stolen, as i didnt make these transactions", "My marital status has change, I got to correct my name to reflect that.", "are you sending me my card?", "Can I choose the day it's delivered?", "Why is my withdrawal wrong? I took out $100 but only received $20.", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "Can I convert money into different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think a card payment I made was cancelled, can you check?", "pos": "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "neg": ["Please help me, there is a transaction in the incorrect account.", "I am just waiting on the completion of the transaction.", "When I'm traveling is it possible to add money automatically at certain time points?", "What is the refund policy?", "I just sent money but the person I sent it to doesn't see it. What happened?", "If I were to use a European bank card for a top up, will I incur a charge?", "i put in money for vacation and its not showing. i need that money today, how long will it take", "I noticed my transfer was declined.", "Where can I activate my card?", "Where can I locate my PIN at?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "pos": "Under what condition will my payment revert?", "neg": ["I'm not happy, I want to close my account.", "I need a transaction reversed from my account.", "How can I reset my passcode?", "I think the exchange rate on my card payment is incorrect.", "Is it simple to transfer money using my credit card?", "In which countries does your app work", "I'm still waiting on my new card to be delivered!", "I'd like to get another card", "Estimated time arrival for transfers?", "I am unable to use my top-up on the app. Could you explain this to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would the app revert my payment?", "pos": "I an not sure but it looks as if a card payment I made was cancelled.", "neg": ["I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "Why are the things I bought earlier today still showing as pending?", "extra fees on a cash withdrawal, not cool.", "Can you tell me what countries you offer support for?", "Where can I sign up for a virtual card?", "Verify top-up card help?", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "Can you tell me how to get my card on the app?", "It says that my payment is pending, what does that mean?", "I'd like to have extra cards. Will I have to pay for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card payment was cancelled. What happened?", "pos": "Why has my payment been reversed?", "neg": ["I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Can you tell me my code to get into the app?", "Why hasn't the transaction I did to my friend arrive yet?", "Why do I have to pay extra for using my card?", "There's an extra fee on my statement, why is that?", "Why does it show that my transfer is still pending?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "Is there any way I can get more physical cards to use with my account?", "Why is it necessary to verify the top up?", "Will I get Visa or MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I notice that I have a card payment that's been cancelled.", "pos": "Can you tell me why my card payment was cancelled?", "neg": ["Can I re-link a lost card with the app?", "My balance doesn't include my latest transfer", "what is the fee for topping up by card?", "Why haven't I received a refund yet?", "What is an exchange rate?", "Your exchange rates are coming from where?", "What is the timeframe for a transfer in Europe?", "I think my card is expiring, what happens then?", "Why are my payments not working and show pending?", "Are there any disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment did not go through because the app reverted it", "pos": "Card payment has be declined.", "neg": ["I bought an item then noticed the exchange rate was wrong.", "Do I need to convert my currency from GBP before transferring?", "I would like to use this cheque to top up.  Can you tell me how to do that?", "How old do my kids need to be to use your service?", "If I top-up by using a trasfer are there charges that applied?", "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "The ATM won't let me take out cash", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card payment has been reverted", "pos": "I believe my card payment were reverted", "neg": ["How much extra will I be charged for exchanging foreign currency?", "My card was charged more than expected.", "tell me why I was charged more with my card?", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "why do I need to show ID", "I'm still expecting the transaction to be finished", "Which countries can I change my PIN in?", "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "The exchange rate is bad. Are you sure this is the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "pos": "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "neg": ["There is a strange payment on my card.", "Can I auto top-up as much as I want?", "I would like more physical cards", "Can I get a Visa from you?", "If my phone was stolen, do I need to do anything?", "Do I have to use a bank approved ATM to withdraw money?", "I just pulled money out of the ATM and was charged a fee, WHy?", "When will my top up process?", "I have a duplicate payment on my card.", "Whats types of currency can I exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if my card payment was cancelled?", "pos": "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "neg": ["Is there a transaction limit for a disposable card?", "My cash withdrawal was declined, why?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "Can I exchange currencies usign this app?", "I refilled my account balance but got an error message.", "I got a new card and can't find where to link it.", "Everytime I try to prove my identity it won't let me.", "I would like to reactivate a card and wondered if that could be done?", "Will it take more than 3 days for my transfer to reach my account?", "Is there a reason why my card was declined when I attempted to withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to buy something online but my funds were transferred back to my account. What is happening?", "pos": "I think the payment from my card was revereted", "neg": ["My card was declined at a restaurant today and I am not sure why.", "Can I use as many top-ups as I want?", "Am I able to get this shipped to China?", "Do currency exchanges cost extra?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "I can't be sure, but I think that someone may be using my card.", "Are cheques accepted for a top up?", "How do I deactivate a stolen card?", "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "When will I get my card shipped to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my card payment reversed?", "pos": "I paid two weeks ago and just got refunded", "neg": ["How do i transfer something faster than normal?", "I got a new card, how do I link it?", "Why has my beneficiary been denied?", "What method do you use for the exchange rate?", "why top up is not working even if I got my American Express in Apple Bay?", "I requested a refund but can't see it.", "what are your exchange rates at?", "Is there a way I can check on the card on route to me?", "I withdrew cash and was charged", "I need to know where do my funds come from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment was reverted, why?", "pos": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "neg": ["If I need to cash foreign transfers, how does that work?", "How many countries do you work in?", "Currently my card is broken.", "Can you close my account please?", "Why is my transfer still pending?", "What is the maximum for auto top-up?", "Am I able to get a refund for a purchase?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "My daughter needs an acount.", "Is topping up with cash allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I an not sure but it looks as if a card payment I made was cancelled.", "pos": "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "neg": ["who should i contact if my refund doesn't go through?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "I have an unauthorized direct debit on my account", "What is the limits on the number of disposable cards I can have?", "Last week I put a cash deposit into my account and it is still isn't there.", "If I were to do a transfer, what is the rate for that?", "What all is needed for the identity verification?", "Would you please unblock my pin? I don't know why, but it's blocked.", "My card payment won't work.", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app reverted my recent payment", "pos": "I believe my card payment were reverted", "neg": ["Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "I deposited money in the form of a cheque, but my balance has not increased.", "There was a problem with the exchange rate on a purchase.", "Can you help me with my card, I think it's broke.", "I need my payment in another currency", "How do I order another card?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "Are there top up charges for US cards?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was refunded the money for something I bought already.", "pos": "I cancelled my card payment", "neg": ["How can I go about getting a refund?", "I made a mistake and need to cancel a transfer.", "Can I re-link a lost card with the app?", "Which fiat currencies can I use through this app?", "What's up with the extra fee I got?", "Why is there a fee for using my card?", "i transfered and yet it is still pending", "I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?", "How long does it take for pending to go through", "Is there a way to reset my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.", "pos": "I did a payment but it was reverted by the app", "neg": ["Are physical card available?", "What should I do when my card reaches its expiry date?", "I believe my top up was reverted.", "How come my transfer got declined", "how much will I be charged for making a transfer?", "How long does it take for a bank transfer to show on my balance?", "What are my payment options?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "My card did not go through in a shop", "When did you send me my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has an issue, the payment has been deferred.", "pos": "Under what condition will my payment revert?", "neg": ["Are you sure this is the interbank exchange rate? This rate is really bad.", "I lost my card, what do I do now?", "i do not know what this charge is for", "Where's the money I transferred into my account?", "Can anyone else top-up for me?", "I think someone stole my card because I can't find it.", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "my payment was rejected, do you know why?", "I withdrew some cash, when is it going to show?", "I got cash and the exchange rate should have been different than it ended up being."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "pos": "It looks like my card payment was sent back.", "neg": ["There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "I wasn't able to withdraw money at an ATM", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "In the app I see a direct debit that I don't recognize.", "Is the closest ATM to me within 2 miles?", "Can you tell me the countries you provide support for.", "I think I was double charged", "My transfer was declined, why is that?", "Where are the cards transported to?", "How long until my card will get here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to use my debit card, but the payment did not work.", "pos": "I did a payment but it was reverted by the app", "neg": ["How can I make my card show up in the app?", "I want to get rid of the account, and delete personal information .", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "I think my top up may have been reverted, what do I do?", "How can I exchange to EUR?", "Is this card available to United States Residents?", "Why have I not received my PIN", "I can't add any more money.", "why am I being charged a fee for transferring money ?", "Can I start an account for my kids?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I already got my item but just got my money back", "pos": "Why did my payment go back to my account when I bought something?", "neg": ["Why is my transaction taking so long to complete?", "How do I add my card to the app once I get it?", "Which ATMs accept Mastercard?", "I believe you charged me too much to exchange my money", "What currencies do you support?", "How long does it take for cash withdrawals to hit my account?", "In what increments can I top-up my card?", "Can I get my friends to add money to my account?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "I need to transfer something to China. It is urgent. How many days will it take to get there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment has not been accepted.", "pos": "Why has my money been returned back to my card.", "neg": ["Can I pay online with my card?", "Can I top up online?", "My refund is not showing.", "How long does my top up pending last?", "How can I edit my personal details in the app?", "My withdrawal from the ATM was cancelled.", "After I deposited my cash, I still don't see it in my account.", "I am still waiting for a money transfer to process.", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment but the app cancelled it.", "pos": "why was my payment reverted on the app", "neg": ["Why can't I withdraw funds from my account?", "Why is top up not working for my apple pay app", "Someone else might be using my card without my permission.", "Can it specifically be delivered on a certain date?", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "What are the additional charges for a SWIFT transfer?", "How do I get a refund for an unauthorized direct debit payment?", "I am unsuccessfully trying to make a transfer can you help?", "Can I use my Apple Watch to pay for gas?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "pos": "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "neg": ["When will I get my money? It's been too long.", "I topped-up my account, but I don't think it went through.", "My card isn't here yet.", "What is the charge for sending out more cards?", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "How long does it take for pending transfer transactions to post?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "I only have one other credit card from the US. Do you accept that?", "Do you support countries other than mine?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The payment I made with my card is not showing up.", "pos": "Why wasn't my payment accepted by the app", "neg": ["where is my money from this morning", "i put money on my card and i dont see it on the balance", "My beneficiary is unable to transact", "Can I get a card in the EU?", "I want to know about your refund policy.", "I have enough money in my account, so why is my card being declined?", "Which documents do I need for this identity check?", "Why was I charged a fee for my withdrawal?", "Let me know what the steps for the identity checks are", "Why is there an additional fee showing on the statement I received?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the payment from my card was revereted", "pos": "Why was a payment I made reverted?", "neg": ["Can you convert to EUR?", "Why didn't I receive all the cash I requested?", "I placed a cash deposit in my account but I can't see it yet.", "Soon my card will expire, how do I get a new one?", "I lost track of my card", "What other fiat currencies can I use?", "Why is a transfer I have still pending?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why the card payment came back?", "pos": "I have cancelled payments to this card.", "neg": ["What is the refund procedure?", "If I don't have all my documents can they still verify my identity?", "Who is giving me my money?", "what steps do i do to get a real card", "how much to get my card in 2 days?", "It kept my cash", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "I have one of your cards, but I don't know how to link it.", "I am using the app, and I see cash withdrawals that I did not authorize.", "I can't make purchases with my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "pos": "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "neg": ["I lost my card n need a new one.", "Some cash withdrawal that I didn't make showed up in the app.", "Why is my PIN blocked?", "My contactless payments don't work.", "What to do if my card has been used without my permission?", "It looks like a payment I've made hasn't made it through yet.", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "How would I use a disposable card?", "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "top up cancellation"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my card payment would be reverted.", "pos": "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "neg": ["There is a withdrawal in my account I didn't make.", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "I am inquiring about a $1 charge on my statement.", "How can I replace an expired card?", "Card refund is not showing up in my statement.", "Card activation steps", "Can I tell what business will take this card?", "why did i get declined transfer", "The money that I have transferred hasn't arrived yet.", "Can I have more physical cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why was my payment reverted on the app", "pos": "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "neg": ["How can i reset my passcode ?", "How is my money transferred to the account", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "I travel a lot, can I get a bulk currency exchange discount?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "Help!  My card is stolen.", "I want a physical card", "How old do you have to be to open an account?", "I haven't yet received money that I transferred", "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "pos": "I purchased something and already received it, why hasn't the money taken out?", "neg": ["I can't see my top up in my wallet!", "can the delivery be specific to my needs?", "When will my refund come through", "How do I auto top-up?", "Why is there a pending time on my transfer?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "I want to know how to transfer money with my credit card", "You provide support in what countries?", "How do I initiated a bank transfer to top up?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "pos": "How can I tell if my card payment is reverted?", "neg": ["How does a disposable virtual card work?", "How can I fund another account with my American Express?", "How to receive transfers from my employer when I get paid in GBP?", "There's an error in regards to the exchange rate for an item I bought.", "Why can't I see a transfer to my account?", "Why am I being charged again?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "There was a fee charged when I paid with my card.", "The exchange rate was incorrect for an item I bought.", "How come my card payment is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my payment was reverted?", "pos": "How come the money from the merchant appeared back into my account?", "neg": ["Is it possible for me to track the card is was mailed to me?", "My top up hasn't gone through", "I tried to do a transfer but I got a message that it was declined.", "\nI can't seem to be able to use my card\n\n\n", "I have a cash withdrawal that says it's pending, why?", "Can I change from AUD to GBP?", "how long should i expect to wait when i add money", "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "I need assistance activating my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "pos": "My card payment was cancelled.  Why?", "neg": ["Where is my card?", "I am required to make several disposable cards every day.", "How do I verify my top up?", "Transfer was declined.", "Is there a limit to the number of disposable cards per day?", "I would like to change my name after marriage.", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "I didn't want to make a transaction, I want to revert it", "I want a disposable virtual card, how do I do that?", "How long does it take for a cheque to post to your account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a merchant revert a card payment?", "pos": "Seems like my card payment has been cancelled", "neg": ["I need help from someone in your department with finding my nearest ATM.", "When will my transfer process?", "What can I do to verify my card?", "auto-top up option can be found where?", "I only have one other credit card from the US. Do you accept that?", "I want to transfer money. How do I do that for my account?", "What does my daughter need to open an account?", "Am I able to cancel a transfer I just made", "I had to pay a pound more than I anticipated!", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "pos": "Why was a payment I made reverted?", "neg": ["Why would a transfer to a beneficiary not go through?", "How many transactions can I make on my disposable card?", "How many transactions can I do with a disposable card?", "Why is my card payment still pending?", "I would like some more physical cards, what is my limit?", "I was declined when I tried to withdraw cash!", "I'm not sure how disposable virtual cards work. Please help.", "Is there a fee to top up by bank transfers?", "What is your opinion on the exchange rate?", "How do I fix a transaction to the wrong account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payments have stopped.", "pos": "Why was a payment I made reverted?", "neg": ["What do I do if the machine rejects my card?", "Can you help me retrieve my card?", "How long will I have to wait for my new card?", "I was not distributed all of cash that I requested", "I sent money to my family last Friday but they don't have it.", "Can i add a new currency to my account?", "Why was my PIN blocked?", "How can I update my details since I moved?", "My card payment has the wrong exchange rate", "I left my card at a restaurant and now its missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "pos": "I did a payment but it was reverted by the app", "neg": ["tell me how I can order my card.", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "What's the earliest time to receive my card?", "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "In what way can I change my PIN and where do I need to be?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "The top-up did not go through.", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "When can I expect my card to arrive?", "What is the fee to top-up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is a payment I made reverted back to my account?", "pos": "I purchased something and already received it, why hasn't the money taken out?", "neg": ["Why is there an uknown charge showing on my account?", "I don't have my card in 1 week.  Should I be worried?", "One of my card payments, I don't recognise the name of the merchant.", "My top-up has not posted.", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "There is a payment I don't recognize", "why do you verify the top up", "Why am I being charged a fee on a card payment?", "How can i make my card active?", "Is there a charge to use a Top up card in the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "pos": "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "neg": ["I tried to top off using the card, but the money just disappeared?", "How long will it take to transfer something to China urgently?", "What sort of restrictions are there for the disposable cards?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "I think when I withdrew money when out of country the exchange rate was wrong.", "Where can I order a card when I am in China?", "My account shows that I made a cash withdrawal but I cannot remember doing so!", "Are there ATM fees?", "Why would you decline my card?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I paid two weeks ago and just got refunded", "pos": "Why did my payment go back to my account when I bought something?", "neg": ["The app is telling me that I am not me.", "Why was I charged when taking out money?", "i asked for 100 only got 80", "What is the current exchange fee?", "How can I obtain a virtual card?", "I used my card top-up but all of the money is missing.", "My transfer failed, why?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "On the card that is coming, what's the tracking info?", "How do I know it is a Mastercard ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I fix a payment that was reverted", "pos": "Why would my card payment be cancelled?", "neg": ["Why isn't my id verifying?", "why have i not got my new card?", "Why did my transfer not work, it says it was declined?", "Why did I get charged one pound seemingly randomly?", "Do you accept cash?", "I transferred money but the balance did not update.", "Can you please tell me why I was charged an extra fee on my transfer?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "How can I trade currencies with this app?", "How can I exchange currencies in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment was terminated", "pos": "I noticed my card payment was cancelled, can you tell me why?", "neg": ["It declined my transfer.", "Problem verifying my account", "I have a fee showing from last time I used my card.", "why is there a service fee on my statement?", "Where do I find the verification code for the card I'm topping up?", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I mistook my pin and now I am locked.  Can you unlock me?", "I noticed an extra pound charge?", "how many transactions can go on a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "pos": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "neg": ["Am I allowed to transfer money to a beneficiary?", "What is your opinion on the exchange rate?", "I thought it was free to make a withdrawal. So how much does it cost now?", "can I have multiple currencies?", "What is the maximum transactions I can use on a disposable card?", "Can you tell me where to find my top-up verification code?", "Why has my payment not transferred?", "What do I need to do to link my new card for my account?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "What factors determine your exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Under what condition will my payment revert?", "pos": "It looks like my card payment was sent back.", "neg": ["I was charged the wrong exchange rate on a purchase", "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "Can you tell me how to change my PIN?", "Can you tell me the cost of a transfer?", "My card payment has the wrong exchange rate", "can i transfer money i the app", "Can I have my card delivered on Tuesday?", "I signed up, but don't have a PIN. Where can I find it?", "What is the fee for accepting money from a foreign country?", "I wasn't applied the correct exchange rate when getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my card payment were reverted", "pos": "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "neg": ["My card is due to expire soon.", "How will I know when I can use the auto top-up feature?", "Why isn't my purchase exchange rate correct?", "Is it possible to give a second card from my account to my daughter?", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "Will you charge an extra fee for top ups?", "I bought something in another country but the exchange rate is wrong", "What will I need to verify my identity", "Can other people top up my account?", "How can I change my Rowlock ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like my card payment has been cancelled", "pos": "How can I tell if my card payment is reverted?", "neg": ["I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "Why would the ATM machine fail to give me the cash withdrawal I requested?", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "I locked myself out of my account, how do I unblock my PIN?", "I don't have the means to prove my identity.", "Where can i top my card for free?", "My card is expiring so how fast can I get a new one and how much will it be?", "There is more than one charge on my account for a transaction.", "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "How long does a top-up take to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think a card payment I made was cancelled.", "pos": "Why was a payment I made reverted?", "neg": ["Why isn't my card working anymore?", "They is a payment I don't recognize on my statement.", "Is there a limit to auto top?", "How are top-ups verified?", "The cash I wanted wasn't there.", "What can I do to verify my card?", "What do I do after the ATM takes my card.", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "What is the most that I can top-up to a card?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my payment go back to my account when I bought something?", "pos": "Card payment has be declined.", "neg": ["Can I activate my card?", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "I transferred some money but it hasn't arrived yet", "What does it mean to have a pending cash withdrawal?", "Can you help me transfer funds from another bank account to this account?", "Why can't I use a disposable card?", "I would like to pay by cheque.", "I would like to know how much I can top-up.", "Why has my top up been returned?", "My card was stolen. What do I need to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my money been returned back to my card.", "pos": "My card payment reverted back, I think.", "neg": ["Where is the top-up verification code sent?", "What am i missing to verify my id?", "Do you accept Mastercard?", "Do you have any options to top up with a cheque on my account?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "Why am I being charged for withdrawing cash but haven't in the past?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "I still don't have a card. How do I get one?", "Where do I find the auto top- up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment reverted back, I think.", "pos": "Why would my payment have been returned to my account?", "neg": ["How come my cash withdrawal came with an unnecessary fee?!", "I need to transfer money to my account from another bank", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "For topping-up is there a charge?", "Does it cost me anything to top up my account via bank transfer?", "I found my card again. Can I put it back into the app?", "I deposited a check, but haven't received the funds for it.", "Why was the payment on my card declined?", "How old do you need to be to have an account?", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a payment and it was reverted and wanted to know why?", "pos": "I did a payment but it was reverted by the app", "neg": ["I tried withdrawing money in another country and the exchange rate was wrong.", "Why am I being charged a hidden fee?", "i haven't received my order and want a refund", "Can I add money to my card automatically during a trip?", "Is my card actually working? It's the first time I tried using it", "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "How many disposable cards per person?", "How do you Top Up on the apple watch?", "I transferred some cash and it has not arrived yet.", "In the app I see a direct debit that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like my card payment was sent back.", "pos": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "neg": ["Why are you charging me fees for using my card?", "What do I need for activation of my card?", "show me how to transfer to my account", "How can I change currency type?", "I got double charged from something, what can I do?", "How do I set my physical card PIN?", "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "Why is the cash not showing in my account for the check I deposited?", "Will you accept my credit card, it my only one.", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "pos": "I did a payment but the app cancelled it.", "neg": ["Is there a specific date it can be delivered by?", "No option to top up with a cheque ?", "In a month, my card will reach its expiration date, am I required to request the next card?", "How long does it take to receive my card?", "Why did I have to pay an additional amount when using my card to pay?", "i need to trace a deposit", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "I made a card payment which is showing me pending.", "Do you charge for transfers?", "What countries are you available in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card payment has be declined.", "pos": "I cancelled my card payment", "neg": ["Why did my top-up not go through?", "How do you top up with a cheque?", "What to do if my card is about to expire?", "My account says I have a pending transfer.", "Why would a cash withdrawal still be pending?", "How much could I top up?", "Help me verify my identification.", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "Is it possible to give a second card from my account to my daughter?", "I think there is a mistake.  I am being charged twice."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like my card payment might have been reverted.", "pos": "Why would my card payment be cancelled?", "neg": ["I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "It has been a couple of hours but I do not see my balance updated, can you help?", "How can I receive a virtual card?", "I signed up, but don't have a PIN. Where can I find it?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "I dont see my reciept", "Do you know which businesses will accept my card?", "Do I need to verify my top-up?", "Can I use my Apple watch to fill my gas tank?", "what are the steps to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I tell if my card payment is reverted?", "pos": "Can you tell me why my card payment was cancelled?", "neg": ["Why do you need so much id info from me?", "My account is depleted. Can I transfer funds from another bank?", "Can I transfer money to my card via bank-transfer?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "Please help me.  I am still waiting on a refund.", "I was removing a dollar amount from my account and now don't have access to my card.", "Why does it cost more to pay with my card?", "I would like help to revert a transaction I did this morning", "What is your opinion on the exchange rate?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed my card payment was cancelled, can you tell me why?", "pos": "Was my card payment reverted?", "neg": ["Are there any charges for receiving money?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "What does it cost to receive a SEPA transfer?", "i dont recognize a charge on my card", "When I was abroad the exchange rate for me was wrong.", "What are the steps I need to do if I have a stolen card?", "Can I use my account before the identity verification is complete?", "How to receive transfers from my employer when I get paid in GBP?", "i have been trying to top up my account with a check but it won't work", "Help me unblock my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my payment been reversed?", "pos": "I purchased something and already received it, why hasn't the money taken out?", "neg": ["Can you tell me where  can change my PIN?", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "I lost my phone and need help so someone doesn't access my account.", "I don't know what my passcode is, can you help?", "I am looking to delete my account. I'm not happy with the service provided by you.", "Delete my account now please.", "Why was I charged a fee to transfer money?", "When can I expect delivery?", "I want a mastercard", "Where can I find your exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have cancelled payments to this card.", "pos": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "neg": ["Are there any charges for top ups?", "With my new card, how may I activate it?", "How do you calculate exchange rates?", "Do you accept Visa or Mastercard?", "Can I get an actual card", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "Is a new debit card free?", "Whats the maximum disposable virtual cards?", "Why can't I transfer money to a beneficiery?", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was my card payment reverted?", "pos": "Why would my card payment be cancelled?", "neg": ["How do I use a cheque to top up?", "There is a direct debit transaction that I did not authorize", "Where do I go to change my account details?", "What do I do to link my new card?", "What should I do to top up using my Apple Watch?", "I would like to top up my account automatically. How do I do that?", "I need to know which fiat currencies I can use with you.", "I am inquiring about a $1 charge on my statement.", "I'm not in the UK, but can I still get a card?", "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my card payment be cancelled?", "pos": "My card payment was cancelled.  Why?", "neg": ["I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "Can I select my card scheme or do you choose it for me?", "Why is it important to verify my identity?", "The top-up is broken.", "I need a new PIN number.", "How long does it take for my physical card to be delivered.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "I've been charged an extra £1 and I don't know why", "Money that I have transferred hasn't arrived yet", "I would like to alter my personal details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "pos": "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "neg": ["I was charged two times for the same thing.", "Please help my find out why there is an odd direct debit in my records.", "What transfer methods do you accept?", "I happened to forget my password", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "The rate of exchange for my cash withdrawal is wrong.", "My statement shows charges for things I never purchased. Were my account details stolen?", "My withdrawals were going smooth until I got declined today. What is going on?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "My money I added isn't on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe that a card payment I made was cancelled.", "pos": "Why was a payment I made reverted?", "neg": ["why is top up pending", "Will my card be a MasterCard or a Visa?", "I deposited a cheque but I don't see the funds in my account.", "I want to find out what happened to my new card?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "My transfer is still pending, why?", "I would like to dispute a payment I didnt make", "How can I verify the top-up card?", "The currency exchange rate was wrong for a purchase I made.", "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cancelled my card payment", "pos": "My payment was stopped", "neg": ["How can I obtain a virtual card?", "Why do I have a transaction showing multiple times?", "How can I top up with my apple watch?", "IS there a fee to exchange currency?", "My account was charged twice for one purchase", "Why am I being charged for transferring money?", "What does it mean if my top-up has not gone through?", "Why isn't my deposit showing up?", "It appears my transfer was declined.", "Why have I not received my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card payment was cancelled.  Why?", "pos": "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "neg": ["Why didn't my transfer to a beneficiary happen?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "I made a deposit and the balance hasn't been updated.", "Can I change my address?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "When did I get a $1 extra fee on my statement?", "Do I pay a fee for SEPA transfers?", "Does a US transfer take long", "The ATM machine ate my card.", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my payment have been returned to my account?", "pos": "I purchased something and already received it, why hasn't the money taken out?", "neg": ["My statement has a charge that shouldn't have been made.", "I got a declining message during a transfer? please tell me why", "How do I go forth on transferring a sum of money from one account to another?", "It looks like the exchange rates on my card payment are wrong", "I moved so I need to change my address. How do I do that?", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "What happens if I forget my PIN?", "Why was there a fee on my cash withdrawal?", "where can i deposit a check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does it mean if my payment was reverted?", "pos": "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "neg": ["Will the duplicated payment be refunded?", "What kind of fee is there to top-up my account?", "If I want my son to have his own account is that possible?", "I had a decline on my card. Why?", "What is the procedure to transfer money to my account?", "Why would a transfer to a beneficiary not go through?", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "What does it mean if it says that my payment is pending?", "Do I need to pay more for exchanging currencies?", "I want a mastercard"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if my card payment is cancelled?", "pos": "Why wasn't my payment accepted by the app", "neg": ["Where can I order a card when I am in China?", "Since I just got married I need to change my name.", "How do I go about changing my address?", "where are the transfers originating", "Why won't my transfer go through?", "My card couldn't complete a transfer, why?", "My phone was stolen yesterday, can you help me with this?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "Where can I find the exchange rate for my transfer?", "Why do I see a random withdrawal in my app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my card payment was cancelled?", "pos": "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "neg": ["What should I do if my smart phone is lost or stolen?", "Why did you revert my top-up?", "I tried to withdraw cash and got declined, why is that?", "I need my card immediately.", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "Could I get a mastercard if that's reasonable?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "What do I need to do to transfer money with my credit card?", "What's the foreign exchange rate I will receive?", "How do I get the passcode reset?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I purchased something and already received it, why hasn't the money taken out?", "pos": "Why was a payment I made reverted?", "neg": ["I can't find the virtual card", "The top-up card is verified how?", "At what places accept my card?", "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "How come I didn't get a virtual card yet?", "Can I get a physical card", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "Cash withdrawal was incorrect at ATM.", "I see an unfamiliar payment on my statement.", "what happened to the money after i put in the wrong info and it got declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a payment but it was reverted by the app", "pos": "My payment was stopped", "neg": ["I wanted to know about a pending dollar that is on my statement.", "Can I activate a card in the app?", "I have a cash withdrawal that I do not recognise.", "I don't see my card anywhere in the app.", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "Can I get spare cards?", "What is the reason for the extra fee on my statement?", "There are two of the same charge on my statement.", "i need to know about exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come the money from the merchant appeared back into my account?", "pos": "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "neg": ["Hey there's a fee for a transfer on my account.  Why?!", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "Why is there a random payment in my statement?", "There is a refund missing.", "I haven't received my card.", "Are purchases returnable for full refund?", "I attempted to get money in cash but it was refused!", "I have been charged twice for the same thing!", "Is there a way to find an ATM around me?", "Why would the app deny my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "pos": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "neg": ["Can you tell me what I need to do to have my pin changed?", "How can many disposable cards can I have per day?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "How do I use bank transfer to top up my account?", "I was charged a hidden fee when I paid with card.", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "is the a reason why my transfer has failed?", "I did not do this payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My payment was stopped", "pos": "Why was a payment I made reverted?", "neg": ["There is  a charge I don't recognize.", "Why can't I see a transfer to my account?", "What do I do if the machine rejects my card?", "My card payment didn't go through.", "There is a transaction showing up several times.", "What kind of charges should I expect to exchange currencies?", "Why wasn't my payment to beneficiary X approved?", "I need to cancel a purchase that I made the other day.", "Where do you mail physical cards?", "Tell me why there is a fee for a card payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "pos": "The card payment didn't work", "neg": ["I do not recongize a payment in my account.", "I didn't set up the direct debit I have", "Do the disposable cards have a transaction limit?", "Is there a tracking number for the card you sent me?", "My card arrived but I need to make it work in the app, how do I do that?", "Can you tell me the ATMs I can use with my card?", "Why is it required to verify my identity?", "How do I transfer cash my into my account?", "I'd like to transfer funds using my credit card.", "I did a money transaction and dont have a receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wasn't my payment accepted by the app", "pos": "Why was a payment I made reverted?", "neg": ["Can I have more than 2 disposable cards?", "Which ATMs take the card?", "I used an ATM and wanted to know why I was charged an extra fee.", "Help me to set up contactless payments.", "Why hasn't my friend received the money i sent them yet?", "I need to find the top up verification code", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "I would like to know how my friend would be able to send me money", "Can you tell me if I can track the card you sent me?", "Can you explain your exchange rates basis?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The card payment didn't work", "pos": "Why was a payment I made reverted?", "neg": ["I found my card! Can I link it back into the app?", "Can I revive a physical card.", "How do I activate my card so I can start using it?", "I have a charge I did not make.", "How do I deactivate a stolen card?", "I transferred some cash and it has not arrived yet.", "I want to close my account. The service you provide is unsatisfactory to me.", "My card must have used my card as there are some transactions that I haven't done myself..", "I left my phone somewhere and can't use the app.", "can I link a card of yours I already have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "pos": "I did a payment but the app cancelled it.", "neg": ["Can I use my American Express card with Apple Pay?", "I want to transfer money into my account", "Which fiat currencies are supported?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "My payment's stuck on pending.", "How do I get my card PIN?", "Help me. My transfer was declined. How could this happen?", "I would like to know where the funds are at.", "What credit cards do you carry", "What are Interbanks current exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a payment but the app cancelled it.", "pos": "Why was a payment I made reverted?", "neg": ["My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "Has my card been lost in delivery?", "Is there a charge for getting cash?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "My card payment did not go through.", "Why have I been charged an extra pound?", "What to do if my card has been used without my permission?", "Where is the PIN for my card located?", "app malfunctioning, does not know its me", "Someone might have had access to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If i want to change my pin number can I directly from an ATM?", "pos": "Please help me change my PIN.", "neg": ["I need an accurate exchange rate, when I make my withdrawals.", "I am unable to get cash from the ATM", "Could not complete transfer, states 'declined'", "I still haven't received my card after two weeks, is it lost?", "I could not get a top-up to work, why?", "I would like to terminate my account.", "The refund doesn't show in my account", "I am not able to prove my identity", "My ATM withdrawal is taking forever", "I see an unfamiliar Direct Debit payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "pos": "Can I change my PIN remotely?", "neg": ["I paid two weeks ago and just got refunded", "Where is my money transfer?", "you got the exchange rate wrong for my cash withdrawal", "I cannot get my card out of the ATM.", "How do I stop fraud to my card?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "There's a €1 fee on my statement, why?", "Soon my card will expire, how do I get a new one?", "why has a transaction to a friend been delayed?", "How do I top up by cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I need to go to change my PIN?", "pos": "Can I reset my PIN?", "neg": ["My card's expiring a month from now, should I place an order for the new card?", "I need to update my address.", "Do I need to set a limit on auto top-up?", "Can turn my money into another currency?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "I sent money about 5 days ago and the recipient has not received the money yet.", "My cash withdrawal was declined, why?", "Can i get payed through this system?", "I'm expecting a refund but it's no where to be seen", "Why do I need to verify my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my pin while traveling?", "pos": "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "neg": ["What are the disposable cards for?", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "I would like to know where the funds are at.", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "How many incorrect attempts cause card to be blocked?", "What has to be done to verify my identity?", "Is there an issue with my card payment as it has not gone through.", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "When will my transfer move out of pending stage?", "What is needed for my daughter to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my PIN even though I'm out of the country in Austria at the moment?", "pos": "Are there cash machines where I can change my PIN?", "neg": ["There is a payment that is not mine in the App.", "for god sake, just delete my account i am sick of this", "Explain why my top up would be reverted.", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "My passcode was denied.", "what documentation do I need for the identity check?", "Where did the  €1 fee in my statement come from", "I'm wanting to get a Visa card today.", "Are you going to charge me to collect the money?", "My payment did not go through because the app reverted it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my card PIN?", "pos": "Help me change my PIN.", "neg": ["My phone was stolen, what can I do?", "I am blocked now because I entered the wrong pin, need help.", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "The app failed to verify me.", "I was wondering why my card was declined", "Is there a discount for multiple currency exchanges?", "I want a disposable virtual card, how do I do that?", "Where is the verification code display?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process to change my PIN?", "pos": "I must change my PIN as soon as possible.", "neg": ["The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "I sent a check into the system but still haven't received the cash yet", "I must have entered my PIN wrong.", "Shopping on line I was declined when trying to buy something.", "what is the status of my refund", "Why would there be an extra charge on my app?", "What do I do to activate?", "Can you please explain how bank transfers work?", "How do I re-order a damaged card?", "My credit card for was not approved for a top-up transaction.  What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my pin number at a cash machine?", "pos": "I would like to change the the PIN on my card.", "neg": ["Fix my top up", "I need a new card and I live in the United States.", "My card payment won't work.", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "How do I make sure my transfer isn't goin to an unsupported merchant?", "How can I periodically check the delivery of the card you sent?", "What is the charge for sending out more cards?", "i noticed that the funds were returned to my bank account. What happened?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I have to take to change my PIN?", "pos": "How can I change my Rowlock ?", "neg": ["Are EUR exchanges allowed?", "Can you please explain how bank transfers work?", "How can I dispute a direct debit charge on my account?", "Is there a charge for topping up by card?", "I noticed a duplicate charge on my statement.", "Instructions for activating card", "My bank app said that I got cash from an ATM, but that's a mistake.", "Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "I'm not able to activate my card how do I fix this problem?", "I didn't receive the correct amount of cash when I exchanged it overseas."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to setup a new PIN.", "pos": "Can I change my PIN without being physically present?", "neg": ["I am not satisfied with your company and wish to delete all accounts immediately.", "My card appears to have never arrived?", "Are you going to charge me to collect the money?", "I do not recongize a payment in my account.", "Do I need a photo ID to activate a my new card?", "my virtual card has not came yet!", "Can you tell me how long it takes for a new card to come?", "I want to take back my transaction", "Can you tell me the status of my new card?", "I don't think my top up worked"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I update my pin number?", "pos": "Tell me what ATMs allow me to change my PIN.", "neg": ["When I made a cash transfer abroad the wrong exchange rate was applied", "How do I set up an account for my children?", "Will you charge an extra fee for top ups?", "What happens after my card expires?", "I am looking for my top-up verification code and cannot find it.", "I don't recognize what this payment on my statement would be for.", "My top up didn't go through", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "Can I choose between Visa or MasterCard?", "How can I configure what currency my salary is in if it's in GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN online?", "pos": "Please help me change my PIN.", "neg": ["I don't want to give you all my identify details.", "Why is there a pending hold on one pound on my statement?", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "I have a question about fee for cash withdraw.", "The exchange rate is incorrect for my payment.", "My top-up appears to be pending.", "How can I change my account details?", "Will there be a charge when money is added to my account?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "do i have to wait for a physical card before i get my pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to change my pin number from an ATM. Is this possible?", "pos": "Is there a way yo change my PIN?", "neg": ["I want to get few more physical cards", "Why is the exchange rate on my card wrong?", "Is there anywhere  In the  Eu  this card can not be delivered in", "I am not able to prove my identity", "Help, my phone was stolen, please advise!", "What is the auto top-up limit?", "Why is my top-up showing as cancelled?", "Can you tell me how to locate my PIN?", "The cash I deposited using the ATM is still pending", "Are these cards available in europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At what cash machines can I change my PIN?", "pos": "If I wanted to change my PIN, how would I do that?", "neg": ["Do you have any options to top up with a cheque on my account?", "Is there a way you can have money from a purchase I made refunded to my account.", "My card isn't working at all, I need assistance. It's really frustrating.", "Can you tell me what this cash withdrawal is?", "What do I do if I can't access my passcode?", "Is there a way to order a virtual card on the website?", "What caused my top-up to be returned?", "If my card payment isn't working what do I do?", "For a week now, I have tried to use my card and it is still not working.", "Does it cost me to add cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please let me know how to change my PIN?", "pos": "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "neg": ["what is the amount of disposable cards I can have?", "I did not make this payment that I see in the App.", "When will my money be in my account?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "I don't see a refund in my account.", "Where Is the top up verification code found?", "what amount of time does it take for a transfer to reflect and be available", "Why does the same transaction appear multiple times?", "How can I get disposable virtual cards?", "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nWhich cash machines will allow me to change my PIN?", "pos": "If I want to select a new PIN what do I do?", "neg": ["I need to refund my item, can you please help?", "Why was my ATM withdrawal cancelled?", "One of my payments was doubled", "My money disappeared right when I tried to top up", "I made a cash withdraw and it shows up as pending why is that?", "Help! When will the card arrive at my home?", "is there a way to change name?", "One of my card payments has reverted", "Will I be charged a fee for a SEPA transfer?", "I wasn't allowed to transfer to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN remotely?", "pos": "Can I change my PIN without going to a bank?", "neg": ["Why are my transfers getting declined?  I havent had a problem in the past.", "How do I reactivate a card I thought I lost?", "Tell me where I can find the auto top up feature and a little bit about it please.", "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "Can you make sure I get a MasterCard and not a Visa?", "I no longer have my phone with the app, what should I do?", "Why didn't my transfer get to the recipient?", "Can you tell me why my transfer is pending still?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "The ATM would not give me cash,why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which atms allow me to change my pin?", "pos": "I am on vacation in Spain and need to change my pin.", "neg": ["Can I reactivate a card?", "I cannot seem to use my card.", "what is this charge on my card?", "I don't remember my passcode?", "what are limits to top up", "I usually don't get charged for transfers, why was I this month?", "Will my card work at all merchant locations?", "There is a charge for an additional pound.", "I sent money about 5 days ago and the recipient has not received the money yet.", "I noticed an extra fee when I paid with my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to change my PIN number?", "pos": "Do I need to go to a physical bank to change my PIN?", "neg": ["Why am I being charged for withdrawing cash but haven't in the past?", "I took out some cash from the ATM but it is still showing the transaction is pending.", "I should only have one charge, but it shows two.", "Why is there an extra charge of 1 dollar on my statement?", "My top-up was just cancelled.", "need to verify source of funds", "Can you tell me why I wasn't able to complete my transfer?", "Can I use my apple watch to top up?", "Why did withdrawing money cost me extra?", "How can my friends top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN abroad?", "pos": "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "neg": ["Tell me what I should do after my card expires.", "How do I top up my account using transfer?", "Even though I added money ey to the card, I couldn't use it", "Why didn't my payment process", "My phone got stolen, how can I use the app?", "What's the maximum amount I can top up my card with please?", "Where can I use a disposable card?", "How can I find out about an extra fee on my statement?", "I have been charged twice for the same transaction.", "What was the extra charge for withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In what way can I change my PIN and where do I need to be?", "pos": "How do I change my card PIN?", "neg": ["I got a new address and need to change my old one.", "The app rejected my top up", "How can I verify my top-up card?", "I'm not sure where my phone is.  Can someone else use the app?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "Are cards available in the EU?", "I have lost my credit card in the ATM!", "I was not distributed all of cash that I requested", "When I withdrew my money, why was there an extra charge?", "I need a second card on this account for my daughter."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am on vacation in Spain and need to change my pin.", "pos": "Is it possible to change my pin if i am out of the country?", "neg": ["My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "Why am i being double charged for something?", "What are these disposable virtual cards all about?", "how long until a cash withdrawal will show on my account", "I received a fee I should not have.", "There is a payment on my card that I do not recognize.", "I am not able to see the card PIN anywhere?", "What payment methods are used to top up?", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "My card was declined at a restaurant today and I don't know what the problem is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN on holiday?", "pos": "I want to create a new pin.", "neg": ["I would like to top up my account with a bank transfer, is that allowed?", "I need my virtual card", "How can I top up with Apple Pay?", "What do I do to get ahold of my own card?", "Will my card be here soon?", "How can I tell if someone else is using my card?", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "Please explain the fee on a transfer I made.", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "The exchange rate I was charged for a purchase was not right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "pos": "How can I change my old pin to a new one?", "neg": ["I did a transfer but it is still pending.", "What's wrong with my ID? I can't verify it.", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I bough an item and the exchange rate was incorrect.", "Why is my transfer pending?", "How long will a transfer take from Europe?", "Why was there a fee with my cash withdrawal?", "How long does a European transfer take?", "Can you explain the various transaction times shown on my statement?", "I attempted to get cash in the ATM but I was denied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps to change my PIN to something else?", "pos": "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "neg": ["Is my country's currency supported by your system?", "I still don't have a refund.", "Do I have to manually top up once I'm too low?", "What cash stations take this card?", "I need to reset my passcode, this one isn't working", "Is there a way to use a cheque to top up my account?", "Why would I be charged an extra fee while doing a transfer?", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "Can I allow other people to top up my account?", "I am still waiting for a transfer to show"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a location where I can change my PIN?", "pos": "Can my PIN be changed in any cash machine?", "neg": ["Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I have a charge for something I didn't buy.", "I am not recognizing a debit payment from my account.", "I was wondering why my payment hasn't gone through yet, its been a while.", "i am under 18 and i am trying to verify my id. why wont it work?", "I'm looking to get an additional card.", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Still waiting on my refund...", "Why was I charged a fee for my card payment?", "What does it mean to have a pending cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "pos": "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "neg": ["Who can have access to top up my account?", "Am I able to order a disposable virtual card?", "Why do you need my name and ID", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "Can i make several disposable cardsper day?", "Is it possible to cancel a transaction?", "I withdrew cash abroad and the exchange rate applied is wrong.", "Where is the top-up verification code located?", "I paid two weeks ago and just got refunded", "My PIN was entered wrong and now I am blocked.  Please unblock."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my PIN changed remotely without visiting a bank?", "pos": "What do I have to do to change my pin?", "neg": ["What foreign exchange rate will I get on weekdays and on the weekends?", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "I have obtained the salary in GBP, will it need to be configured?", "Can I do more than 10 transactions with a disposable card?", "Why is my transfer still pending after all this time?", "What's the maximum amount I can top up my card with please?", "why is a transfer to beneficiary not possible?", "what is the time frame for transfers"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to replace my current PIN.", "pos": "Is it possible to change my PIN?", "neg": ["why wouldnt the atm give me money", "What does it cost to receive a SEPA transfer?", "I need to set up an account for my daughter, how would I do that?", "My money disappeared! Please help??", "are multiple currencies acceptable?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "Why did I have to pay extra because I paid with my card?", "I was declined when trying to withdrawal cash!", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "When will the money reach my  account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how to change my pin.", "pos": "Can you tell me what I need to do to have my pin changed?", "neg": ["Explain to me why a transfer would be declined.", "Why hasn't my transaction arrived to my friend yet?", "is there a way to change name?", "Transfer declined.", "I want to open an account for my child.", "can I top up an apple pay?", "Is there an age limit for opening an account?", "Which foreign currencies can I get transferred into my account?", "How to a go about ordering a disposable virtual card?", "What is the cost and time frame of getting a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to change the the PIN on my card.", "pos": "Can I change my PIN at any cash machines?", "neg": ["Can I use my virtual card to complete transactions for memberships?", "Why is top up not working for my apple pay app", "Help me please, My Apple Pay American Express top up does not work.", "My card is about to expire. Do I have to go to a branch to order a new card?", "I have a disposable card, how many transactions can I make?", "Why do you need to perform identity verification?", "I haven't received my card.", "My card doesn't seem to work anymore", "Why is my withdrawal wrong? I took out $100 but only received $20.", "How long will it take for my payment to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to change my pin?", "pos": "How do I change my card PIN?", "neg": ["Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "What is limit of disposable cards  I can make per day?", "Transfer was declined.", "why is there a service fee on my statement?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "How do I make my PIN work again?", "What do I have to do to get my PIN unblocked?", "What do I do about my expired card?", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "I'll send a check to top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Set a new PIN please.", "pos": "I want a new PIN please.", "neg": ["What is the charge for using a Top up card in the US?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "What are the steps for identity checks?", "Why was I charged extra when transferring?", "What's the earliest time to receive my card?", "Help me unblock my account.  I entered the PIN wrong too many times.", "What payment methods are used to top up?", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "I found my card in my jacket this morning, so can I reactivate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "pos": "If I am not in the country and I need to change my PIN, how can this be done?", "neg": ["Do you limit my top-ups?", "Can I see where my funds come from?", "What are the time frames for the money to be available in my account?", "How can I find a way to transfer money without it being rejected?", "how should i add money to my card", "Do physical cards cost money?", "How come my card doesn't work anymore?", "Is there restrictions on where I can use my card?", "I have an incorrect charge and would like a refund.", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to change my PIN at a bank?", "pos": "At what ATM can I change my PIN?", "neg": ["I was trying to top up my account and it isn't working", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "I saw I was charged extra for money I withdrew?", "Am I able to get a refund for something I bought?", "i cannot find my card PIN", "I can't remember my app code, can you reset it?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Is there a charge for getting more cards?", "I would like to change my address.", "beneficiary transfer problems?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to go to the bank to change my PIN?", "pos": "Where can I change my PIN?", "neg": ["How long does it take to get a refund on something I bought?", "My app says I withdraw money from my account from an ATM.", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "How do I get started when I get my card?", "Can i choose a specific delivery date?", "Are you able to make exchanges to EUR?", "I want to transfer money from another account into this one.", "What happened to my top-up? I think it was cancelled.", "top up is still pending", "Your exchange rates are coming from where?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my old pin to a new one?", "pos": "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "neg": ["Why is it saying my card payment is declined when I made it?", "I'm having problems with ID verification", "There is a pending transaction on my account, what does this mean?", "The ATM wouldn't let me have my money.", "Is topping up with Apple Pay possible?", "My card will expire next month, will I need to order a new one?", "I accidentally exceeded my PIN tries.  Please advise.", "What is the time frame for european transfers?", "My transfer isn't in", "Why is my top up not completing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "pos": "I need to change my card PIN.", "neg": ["I received my card, how do I get it to show in the app?", "How do I exchange USD to GBP?", "What do I need for the identity verification?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "Will there be any extra fees if I exchange currencies?", "What currency is acceptable for a top up?", "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "Is there any way to know how the transaction got on my account?", "Are there any restrictions on where I use this card?", "When do I get my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to change my card PIN.", "pos": "Are there any specific cash machines that I have to go to in order to change my PIN?", "neg": ["My top up may have been reverted", "Do you have a list of businesses that accept this card?", "I would like a Visa card.", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "I couldn't make a transfer", "The ATM I used for foreign currency provided the wrong exchange rate.", "How much can I top up on my card?", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "The ATM won't give me my card back. I need it back now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN at any cash machines?", "pos": "\nDo I need to go to a physical bank to change my PIN?", "neg": ["Which cards do you support for top up?", "Is it possible to get a refund for the item?", "I want to know where my money comes from.", "If I lost my phone at the hotel, can I still use the app?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "I was mistakenly charged a fee for using my card.", "I paid with my card so so why was I charged a transaction fee?", "What factors determine your exchange rate?", "What steps do I have to go through in order to activate my new card?", "It looks like my card payment might have been reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a new PIN please.", "pos": "How do I change the PIN?", "neg": ["What is the most amount of disposable cards allowable?", "How do I get a refund for an item I bought?", "What currencies are supported?", "I think the currency exchange that's been applied is wrong.", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "What do I need for the identity check?", "Transfer was declined.", "I used my card to top-up but the money is gone!", "How long until my new card gets here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my pin at an atm?", "pos": "How can I change my Rowlock ?", "neg": ["Where did the money transfer go?", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "The wrong exchange rate applied to my cash withdrawal.", "Why can't the person I sent the money transfer to see it?", "When will the cash that I put in the ATM be cleared from pending status?", "I couldn't make a transfer because it was declined", "I need to change my personal details in my account.", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "What can I do to track the card you sent me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to change my pin if i am out of the country?", "pos": "How can I change my Rowlock ?", "neg": ["I believe I got a wrong exchange rate when I got cash.", "How do I verify my source of funds?", "Why is my identification required?", "I no longer want this can i cancel my purchase?", "Can you tell me how I would go about learning where my funds came from?", "Why would I get a decline message in a transfer?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "I want to op up my account by using bank transfer. How do I go about it?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "How do I exchange currencies with this"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to go to an actual bank to change my PIN?", "pos": "Can I change my PIN without being physically present?", "neg": ["What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "For the identity check, do I need any kind of documentation?", "Can I get another card?", "What is the daily limit on my card?", "Visa and Mastercard can both be received from you?", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "How do I go about changing my address?", "There is a transaction showing up several times.", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "Do I pay extra for exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "pos": "Am I allowed to change my PIN anywhere?", "neg": ["I'm using the app and I noticed a payment that I didn't make.", "My statement shows a strange direct debit.", "Is it possible for me to top up with Google Pay?", "How can I get my card out of the stupid ATM that ate it?", "What's the tracking on the card you sent?", "Why can't I withdraw cash?", "I see a direct debit payment on my statement that wasn't me", "There is a payment that I made that hasn't gone through yet.", "Is topping up free?", "What are all of the different steps for identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my PIN without going to the bank?", "pos": "Can my PIN be changed in any cash machine?", "neg": ["I need my card as quick as possible", "Can this app exchange American and English currency?", "Do you accept all cards and currencies?", "how to change name on account", "I made a transaction this morning but I need to revert it now.", "Can I have my card activated?", "How do I transfer money into my account?", "how do i find top up for cash deposit", "Does the app top up automatically?", "I was charged extra when I made a cash withdraw, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to change my PIN at certain cash machines?", "pos": "How can I change my Rowlock ?", "neg": ["Why am i being double charged for something?", "Why was there a fee on my cash withdrawal?", "What should I do if I have used all of my PIN tries?", "I was spending cash with my card and got a fee.", "why have I got a pending transfer? I'm confused!!", "The app failed to verify me.", "show me how to transfer to my account", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Can I cash deposit to top up my account", "Please explain to me the process of getting a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way yo change my PIN?", "pos": "How can I change my PIN?  Help.", "neg": ["I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "I got married and need to change my name.", "If I lost my phone, how can I stop someone from accessing my account through the app?", "How many different cards can I have for my account?", "You operate in which countries?", "What can you tell me about the card PIN?", "Why did using an ATM cause me to have an extra fee charged?", "Can I pick between Visa and Mastercard?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "is there a limit for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "pos": "How can I change my Rowlock ?", "neg": ["What are the steps that I need to take to activate a new card?", "How do I change to a different currency?", "Exchange rate on a purchase was incorrect", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "I have a new email.", "why didnt a transfer to my account process", "My cash withdrawal was declined, why?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "I think the exchange rate is wrong for my ATM withdrawal", "What is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me set up a new PIN.", "pos": "Can I change my PIN at any ATM?", "neg": ["Help me. My transfer was declined. How could this happen?", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "I need you to delete my account right now.", "Why do I see extra charges for withdrawing my money?", "Why can't I use this beneficiary?", "I havn't received my PIN yet.", "I think I forgot my passcode", "Where can I edit personal details?", "What is the identity check for?", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN without being physically present?", "pos": "How do I change my PIN abroad?", "neg": ["Am I charged a fee to transfer funds?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "In the app, I see a withdrawal I didn't make.", "Why was I charged a fee for withdrawing money?", "how much for a physical card?", "How do I add my card to the app once I get it?", "I have zero dollars in my account. Can I submit additional funds via bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to change my PIN - do I need to be in a bank?", "pos": "Do I have to go into the bank to change my PIN?", "neg": ["I got charged a fee that shouldn't be there from my cash", "why would a merchant refuse a payment", "Does your app allow currency exchange from USD to GBP?", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I just transferred some money. Why was I charged a fee?", "The card is non-functional.", "I tried to withdraw $100, all it gave me was $20.", "If I want to send out more cards, do you charge extra for that?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "What should I do if my passcode won't work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my PIN abroad?", "pos": "How can I set a new pin.", "neg": ["I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "My top-up didn't go through; it still says pending. What's up with that?", "How long do bank transfers usually take?", "What are the steps to activate the card, as it does not seem to work?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "How do I withdraw money?", "Why is there an extra €1 fee in my statement?", "how do I get top up to work for my card", "Given a choice, I'd rather have Mastercard.", "I can't recall my password."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I pick a new PIN?", "pos": "How can I alteration my PIN?", "neg": ["What do I need to do to correct this failed transfer?", "What ATMs can I use my card at?", "I tried to make a transfer, but it didn't work.", "I think a payment I made with a card was cancelled.", "What is the currency exchange fee?", "How do I troubleshoot my contactless?", "How to receive the actual card", "Why isn't my pending transfer finished?", "When will I get my money? It's been too long.", "There has been an unusual withdrawal from my account, can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to make my card PIN a different number", "pos": "Do you know how to change my card PIN?", "neg": ["When I made a cash transfer abroad the wrong exchange rate was applied", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "My top-up was reverted by the app.", "In regards to top-ups, can I do them via Google Pay?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "When will you be taking orders for disposable virtual cards?", "I need some money transferred ASAP, how long does the process take?", "Is there a way to make my money usable in another country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to speak to a representative to change my pin?", "pos": "Please help me change my PIN.", "neg": ["How many different currencies can I have my money in?", "Why is the exchange rate different from what I expected?", "What currencies do you accept for adding money to my account?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "The card payment is declined.  Please inform me why.", "I don't like the services, please close my account", "Can you tell me what i need for the identity check?", "I can't use my card because it is not working.", "How old does my daughter have to be to open an account?", "I can't seem to use my card. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my PIN be changed in any cash machine?", "pos": "Do I have to go into the bank to change my PIN?", "neg": ["I would like to terminate my account.", "Where can I deposit cash to top up?", "why do i have a failed transfer", "how much for topping up by card?", "The ATM won't give me my card back. I need it back now!", "Why has my new card still not come?", "When will my top-up be completed?", "I was able to find my card. How to I go about putting it into my app?", "wheres my pin", "Why have I been charged more than once for the same transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I allowed to change my PIN anywhere?", "pos": "What ATMs will allow me to change my PIN?", "neg": ["Can you explain why I am now getting charged a fee for using my card?", "Why did I get charged a fee for transferring money?", "I would really like a physical card.", "How long does it take for a bank transfer to show on my balance?", "how to get new card?", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "My disposable virtual card wouldn't process my payment?", "I tried transferring to an account but it won't let me.", "How do I go forth with bank transfers for top up accounts?", "I have a card payment which shows as pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me change my PIN.", "pos": "How can I alteration my PIN?", "neg": ["How long will it take the money to appear in my account?", "Will the system automatically update once there is no more money left?", "My accounts been charged a payment for something I didn't make.", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Can I get an account for my daughter?", "The exchange rate on my payment doesn't look right", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "After I deposited my cash, I still don't see it in my account.", "can you tell me where to find the top-up verification code?", "The app does not believe that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to can I set up a new PIN?", "pos": "Can I change my PIN in Austria?", "neg": ["I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "Is there a cash withdrawal fee? Because I just got charged?", "I tried to get funds in hard cash but it was rejected!", "my phone was taken yesterday, what should I do about my account?", "Where is the closest ATM to me?", "I need you to delete my account now.", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "What currencies and methods can i use to top up my account?", "What do I need to do to get my new card which I have requested 2 weeks ago?", "I want to activate my new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries can I change my PIN in?", "pos": "If I am not in the country and I need to change my PIN, how can this be done?", "neg": ["I think the exchange rate on my card payment is incorrect.", "Help.  My card is broken.", "My phone is missing or stolen.", "Why was I blocked from withdrawing from the ATM?", "My salary is in GBP, is this something I need to configure?", "Am I able to return an item for a refund?", "I forgot my pin and am blocked now. Can I reset it somewhere?", "There is no way for me to prove my identity.", "How long does it take for pending to go through", "Mastercard is my preferred company."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I wanted to change my PIN, how would I do that?", "pos": "I want to change my PIN.", "neg": ["I found the card that I thought I lost, and I would like to reactivate it.", "Why is my beneficiary not working?", "Is there a cost to receive money?", "should i contact customer support if i can't edit details", "Where is an ATM?", "I would like to exchange currency  What types are there?", "What are the disposable cards used for?", "I looked on the app and it says I withdrew cash.  I didn't!", "Money that I have transferred hasn't arrived yet", "I put some money in my account the other day but now its gone? Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN without going to a bank?", "pos": "Is it possible to change my PIN?", "neg": ["HOW LONG TO TAKE THE TIME TO SOLVE", "How can I Use thereto-top option?", "I requested a refund but can't see it.", "I just want to top-up, why do I need to verify anything?", "How much is the exchange fee?", "Why am I not able to get cash from the ATM?", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "I'm still waiting for the top-up!", "I think that someone may be using my card, but I'm not sure,."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "\nDo I need to go to a physical bank to change my PIN?", "pos": "How can I change my Rowlock ?", "neg": ["You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "why do you charge for transfers?", "How can I check for an unsupported merchant for my transfer request?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "Why am I still waiting for my refund", "When I add money to my international card do you charge a fee to do so?", "Can I get a full list of instructions for identity checks?", "\nAt which ATMs can I use this card?", "I locked myself out of my account, how do I unblock my PIN?", "Why were there additional charges when I transferred funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to change my PIN?", "pos": "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "neg": ["How long do I need to wait to see an update after I make a bank transfer?", "I was charged an incorrect exchange rate for a withdrawal.", "Where's my card PIN?", "How come there is an extra fee on my statement?", "Is there a daily auto top-up limit?", "Can I obtained a Visa Card", "What exchange rate is it?", "What are the rules for a top-up?", "What are the currency exchange fees?", "Please explain how disposable virtual card work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me change my PIN.", "pos": "Can I change my PIN?", "neg": ["My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "Which fiat currencies are supported by you?", "Do yo charge a fee for exchanging foreign currencies?", "Can I pick between Visa and Mastercard?", "How do I go through the identity checks?", "How do I edit my details?", "Can I set the account to auto top-up?", "What is the procedure for depositing a virtual card", "Can you tell me more info about virtual disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I reset my PIN?", "pos": "Is going to a bank only way to change my PIN?", "neg": ["I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "Which foreign currencies do you accept for adding money?", "My card is stolen.  Help!", "Where should I look for my PIN number at?", "need help with google pay top up", "What transfer methods do you accept?", "I see a duplicate payment.", "My card will expire next month, will I need to order a new one?", "Can I get a new card in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to select a new PIN what do I do?", "pos": "How can I change my PIN?  Help.", "neg": ["How do you top up with a cheque?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "I need to cancel a transaction immediately.", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "Why did I get charged for withdrawing cash?", "limits on top ups", "I think my card is lost.  What do I do?", "Do you charge for sending more cards?", "Duplicate transactions appear on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my in at all ATM's?", "pos": "Can I change my pin through the app?", "neg": ["Why did my top-up get reverted?", "I think that the exchange rate for the withdrawal of my cash is not right.", "Can you explain why I was charged extra when I used the card?", "How are exchange rates determined?", "Is it normal to be charged an extra fee when paying with my card?", "My friends would like to add to my account. What is the procedure?", "I can't activate my card?", "I'm not sure where this charge came from.", "What different currencies can I get?", "I seem to be unable to make any transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I change my PIN?", "pos": "How do I change my card PIN?", "neg": ["I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "Why hasn't my transaction arrived to my friend yet?", "I would like to delete my account now, please.", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "I seem to be unable to make any transactions.", "Why are my transfers getting declined?  I havent had a problem in the past.", "Do all businesses take this card?", "What will my exchange rate be?", "How many transactions can I make on my disposable card?", "There is an unauthorized payment in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I set a new pin.", "pos": "Is going to a bank only way to change my PIN?", "neg": ["While abroad I got cash, and a wrong exchange rate was applied.", "I dont know what happened, but my payment was cancelled", "I need to delete my account, please.", "Which part of the app do I order virtual cards from?", "Can I get a new card in China?", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "My address is incorrect on my file.", "Am I limited to what ATM I can use my card?", "How long does it take for the transfer to go through?", "How long will a transfer take from Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to create a new pin.", "pos": "Can I change my PIN?", "neg": ["How do I deposit cash?", "Why do I get a fee every time I transfer?", "Why can't I take money from my account?", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "Why do I need top-up to be verified?", "Please tell me which fiat currencies you support.", "When will my transfer move from pending to confirmed?", "Why won't cash come out of the ATM?", "I am here to change my adress.", "Why did it cost money to transfer funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "pos": "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "neg": ["I'm concerned because my cash withdrawal is pending.", "With this app, will I be able to exchange currency?", "I don't understanfd how to top up", "There is a duplicate charge on my account.", "Why is there an extra fee on my statement?", "When will my transfer come through?", "Why have I received a rebate for my payment after a week?", "My card expires next week. How do I get a new one?", "What is the reason for my beneficiary to be disallowed?", "Can I have multiple currencies in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change the PIN?", "pos": "Can I change my PIN on my phone?", "neg": ["Why is my identity not being verified?", "My card couldn't complete a transfer, why?", "I had to pay a fee when buying items with my card.", "I did not receive my full withdrawal amount", "The app doesn't think it's me.", "When will the transaction post to my account?", "are there any exchange fees", "I want a reason as to why my beneficiary is not allowed?", "If I add money with an international card, are there any fees?", "I want to revert a transaction I did this morning"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what I need to do to have my pin changed?", "pos": "What cash machines will let me change my PIN?", "neg": ["I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "there is a charge i dont recognize", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "I got a message that my transfer was declined.", "I don't see a refund in my account.", "I didn't get the right amount of  cash because of the exchange rate.", "I think my account has been hacked there are charges on there I don't recognize.", "What does a pending cash withdrawal mean?", "Is my card broken? I can't get cash out of the ATM", "I bought something this morning and the payment is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "pos": "Is there a way to change my PIN without having to go to the bank?", "neg": ["To many charges on my card how do I go about fixing that?", "There is a payment in the app that I did not approve", "Why are my transfers getting declined?", "Can I withdraw from any ATM?", "How can I stop someone from using my card after I lost it yesterday.", "I would love one of the virtual cards!", "What is the most efficient way to activate my new card?", "I would like to be assisted with the activation of my card.", "Is there a problem that makes my payments show pending?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to choose a new PIN.", "pos": "Where can I change my PIN?", "neg": ["what is the exchange rate when i get cash", "Why do you need me to verify who I am?", "Is it free to exchange currency?", "I'm being charged for using my card!", "What should I do if I want to get another card for someone in my family?", "I used my card to top up, but now I don't see the money in my account.", "Why is there some cash that I did not deposit in my account?", "What locations can I get money from?", "What is the proper way to activate a card?", "I placed a cheque but the funds aren't there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN on my phone?", "pos": "How do I go about changing my PIN?", "neg": ["When will my returned transaction show up on my account?", "We want to start a college fund for my daughter.", "I can't find the money I just added to my account.", "There's an error with the rate that is charged.", "My transfer failed to process correctly. Is there a reason this would happen?", "How come I can't get money at the ATM", "what is the leadtime for a new card to show up in the mail?", "my card was refused, why?", "What currencies do you accept to add money?", "Why hasn't a transaction I did to my friend arrived yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN?", "pos": "I really need to know how to change my pin.", "neg": ["I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "Hey, I have my card, how do I get it to show in the app?", "Where can the pin be located?", "Where are the ATMs that accept this card?", "Isn't my top-up supposed to mean its complete?", "The app does not believe that I am myself", "Can I open an account for my offspring?", "I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?", "Why won't you let me name X as a beneficiary?", "Are you sure this is the interbank exchange rate? This rate is really bad."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about changing my PIN?", "pos": "Can I reset my PIN?", "neg": ["Where can I get a card in the EU?", "How many days does it take for a transfer to go through?", "Do you allow exchanges of EUR?", "I am not satisfied with your company.  Close my account.", "I got billed an extra pound!", "I have been charged two times for one transaction.", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "Does a discount apply if I exchange currencies frequently?", "Why isn't my refund showing up in my statement?", "How can I link my bank to my top up account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I alteration my PIN?", "pos": "Help me with a PIN change.", "neg": ["Do you support top ups?", "Why did I not get my refund yet?", "I need another card for a member of my family. Is this possible? How soon can I get one?", "What reasons would cause my card payment to be cancelled?", "I made a mistake of transferring, can I cancel my previous transfer?", "Can I use my card no matter where I go?", "Can you explain to me why a top up would be reverted?", "I forgot the code I need to get into the app.", "What is the limit on disposable cards?", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "pos": "How can I change my Rowlock ?", "neg": ["Why is my top-up pending?", "Will my GPB update my salary", "What do I do if I do not recognise a cash withdrawal?", "Can I choose whether I receive a Visa or a Mastercard card?", "How long before transferred money shows up?", "Is there a auto top-up option?", "Will I see fees from adding money with an international card?", "How do I deposit through bank transfer?", "Whats the max I can top up", "I can't seem to be able to use my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Change my pin?", "pos": "Which ATM's am i able to change my PIN?", "neg": ["I think when I withdrew money when out of country the exchange rate was wrong.", "I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?", "I can use this card at which ATMs?", "Can I change my name?  I am not married.", "I have money in a foreign account that I want to send to this account.", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "What are the age limits for your service?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know how to change my card PIN?", "pos": "How can I change my Rowlock ?", "neg": ["I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "My top up is still pending", "How often am I able to top-up?", "When will my virtual card arrive?", "What are the steps to activate the card, as it does not seem to work?", "Why was I charged a fee for my card payment?", "I need to transfer money into my account, and I don't know how to do that.", "Is the exchange rate current?", "I have a Visa and Mastercard, can I use these?", "can i deposit a check here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "pos": "Do I need to go to a physical bank to change my PIN?", "neg": ["Which countries do you support?", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "do i need to add money before i order a card", "Can you check the exchange rate on a cash transaction I did overseas", "What forms of ID do you need for identity verification?", "Tell my why my top-up is pending.", "How much is the limit for top-ups?", "Could you tell me about the restrictions that are on the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN without going to a bank branch?", "pos": "If I am not in the country and I need to change my PIN, how can this be done?", "neg": ["When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "My plans may change so I may need to change from GBP to AUD.", "I tried my PIN too many times and now my card won't work!", "Is there a reason why my card was declined when I attempted to withdraw money?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "How can I information on my limit for top-ups?", "My card is about to expire, what do I do?", "What do I have to do to get a Visa card?", "With this app, will I be able to exchange currency?", "Who charged me a fee for paying by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my pin at a cash machine?", "pos": "Tell me what ATMs allow me to change my PIN.", "neg": ["I can't see my Google Pay top up. Is it not working correctly?", "How do you find the exchange rate?", "Can I convert money into different currencies?", "I added funds to my account but the app didn't process it.", "Can you please explain why my beneficiary is not allowed?", "Which foreign currencies do you accept for adding money?", "What is the fee for a foreign currency exchange?", "I was made to pay a fee for making a transaction with card.", "How long do you have to wait to see your virtual card your ordered?", "My payment has been declined!! What's going on, I thought everything was alright and working well?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I reset my PIN?", "pos": "Can I change my pin at ATMs?  If so, what ones?", "neg": ["I see cash in my app but I did not get it.", "My top up was rejected. Why?", "I do not see the money I transferred into this account", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "What currencies are accepted to add money?", "How do I set up my card PIN?", "Why is my card payment still a pending transaction?", "Does the fee for exchange change?", "why was a transfer declined", "I want a card, but I'm not in the UK- can I get one still?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my pin at ATMs?  If so, what ones?", "pos": "I want to change my PIN.", "neg": ["I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "i didnt make these transactions, i think my card details might be stolen", "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "Will I be charged a fee to top up using a debit or credit card?", "How can I obtain a virtual card?", "I purchases several items today. Why are they still showing pending?", "With what currencies can I add money?", "When will my top-up be completed?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At what ATM can I change my PIN?", "pos": "Changing my PIN", "neg": ["How long will my transfer be pending for?", "Why was I charged a higher exchange rate when I bought something abroad?", "Why are all my card payments being declined?", "Will you send me a new card in China?", "Can I use your app to exchange USD for GBP?", "I bought something while traveling, and the exchange rate was wrong.", "How do I make my transfer go through", "I do not think the pop up went through yet.", "I want to deposit funds, what payments are accepted?", "There's a direct debit payment that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to change my PIN.", "pos": "Do I need to go to a physical bank to change my PIN?", "neg": ["From which age can my kids use your service?", "what's my top-up verification code?", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Can I have my card delivered on Tuesday?", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "I have been waiting over a week. Is the card still coming?", "My card payment won't work.", "Is there a money transfer fee?", "I just got my card.  It's not linked yet--how do I do that?", "I transferred some money but it is not here yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to go to an office to change my pin?", "pos": "Changing my PIN", "neg": ["Will you charge me for topping up with a European card?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "What is the process to link the new card?", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "Please tell me the steps to verify my identity.", "Is there a limit for top ups?", "Why did I get charged for a withdrawal?", "Why are you charging me for ATM withdrawal? It has always been free before.", "Why is the app showing a still pending message on a withdraw that has already been done?", "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there cash machines where I can change my PIN?", "pos": "Are their certain cash machines where I can change my pin?", "neg": ["What about my children?", "When can I expect my card? I live in the US.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "I received the wrong amount of cash from the ATM. Can you help?", "I'm locked out of my account as I can't remember my code, what do I do now?", "am afraid someone may have gained access to the info on my card.", "Help me activate my new card.", "Can I have a Visa card?", "I recently transferred money to my account when will it show up?", "I recently made a transfer that I would like to cancel"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I am not in the country and I need to change my PIN, how can this be done?", "pos": "I think my pin has been compromised, what do I do?", "neg": ["I need to change my personal details in my account.", "How do I use a check to top up?", "What stopped my transfer, from being accepted?", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "Can it specifically be delivered on a certain date?", "How do I begin the process of a refund?", "How long does it take for a transfer to post", "Why am I seeing a direct debit thats not mine?", "Can you tell me what this cash withdrawal is?", "What proof do you need for my identification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my pin through the app?", "pos": "How can I change my Rowlock ?", "neg": ["Out of the blue, my card stopped working.", "I'm trying to verify my top-up card, but I can't find the code...?", "There is a direct debit patentp that I haven't authorized.", "The fee charged when I changed rubles into British pounds was too much.", "Can I choose the day it's delivered?", "How can I fix my contactless?", "May I get one of your cards?  I live in the EU.", "What should I do if someone else used my card?", "how can i add money to my account if you don't accept cash", "What's the web address to unblock my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN at my local bank?", "pos": "Tell me what ATMs allow me to change my PIN.", "neg": ["Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "How do I transfer money from one bank account to another?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "How do I top-up my card with a cheque?", "Do I have a $1 extra fee on the statement?", "What's the expected wait time to recieve my new card?", "I have a card that was deactivated can I reactivate it?", "I need to report a stolen card", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I change my PIN?", "pos": "Can I change my PIN if I want to?", "neg": ["Is there a way to top-up when it reaches a certain balance?", "Where are the Mastercard ATMs?", "When will my top up go through?", "What does it mean if my cash withdrawal does not show up properly?", "Please tell me how to edit my personal details.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Why did I get declined when trying to get cash?", "I need to dispute a direct debit.", "What is the pending payment on my card about?", "What is the charge for topping up a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me what ATMs allow me to change my PIN.", "pos": "Can you tell me where  can change my PIN?", "neg": ["How do I locate my PIN now that I have my card?", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "There are funds in my app that I did not receive.", "What do I do if there is an electronic debit that is not correct?", "Why, when paying with the card, was I charged an extra fee?", "Do you charge a fee on currency exchange?", "where is my new card?", "I need to urgently transfer something from China. How long will it approximately take?", "Where can my card be used?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any specific cash machines that I have to go to in order to change my PIN?", "pos": "Can you tell me where  can change my PIN?", "neg": ["can i get a virtual card online", "Why won't my card work.", "What do you require to verify someone's identity?", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "where is this money from", "My transaction from earlier needs to be reversed.", "Do you charge for sending more cards?", "I can't use my card because it is not working.", "I was told I would be getting a refund but I have yet to see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my Rowlock ?", "pos": "Are their certain cash machines where I can change my pin?", "neg": ["Do I have a say when it's delivered?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "Can I get an account for my daughter?", "I'm not sure how to provide my identity.", "I attempted to get cash in the ATM but I was denied", "When I was traveling abroad, the exchange rate was applied wrong.", "i have been trying to top up my account with a check but it won't work", "How can I choose between Visa and Mastercard?", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "My app shows a direct debit that isn't mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is going to a bank only way to change my PIN?", "pos": "I must change my PIN as soon as possible.", "neg": ["Why is my transaction taking so long to complete?", "Is there a charge to use a Top up card in the US?", "Close down my account.  I don't like your service.", "What to do if my physical card is not working?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "I need to make a purchase online, where is my virtual card?", "I only got $20 of the $100 that I attempted to withdraw.", "Could you please tell me why my purchases from this morning say payment is pending?", "I would like to know if I can top up with Google Pay.", "How much does it cost to get more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really need to know how to change my pin.", "pos": "I must change my PIN as soon as possible.", "neg": ["How come I got to pay to get my money from the ATM?", "I lost my card. Can you help me?", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "Why am I having trouble withdrawing cash?", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "What is this card payment, I do not recognize it.", "How can I change my password?", "Where do my funds originate from?", "What currency is acceptable for a top up?", "For the identity check, what kind of documents do I need to have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where  can change my PIN?", "pos": "Help me with a PIN change.", "neg": ["What is the best way to get my virtual card?", "Will I see fees from adding money with an international card?", "Please help me.  I am still waiting on a refund.", "My disposable virtual card wouldn't process my payment?", "I'm not sure what I need to verify my identity.", "how to delete account, not happy", "Why was I charged for payments? You didn't warn me about additional fees.", "How do I go about verifying the top-up card?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "Someone else made a Direct Debit transaction on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I must change my PIN as soon as possible.", "pos": "Where do I go to change my PIN?", "neg": ["What do I need to do to get my salary through this?", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "Why hasn't my transaction arrived to my friend yet?", "How can I cancel a transaction to a wrong account?", "I think my card payment has been reverted", "Who can purchase a disposable virtual card?", "I think my passcode was changed", "What is your age limit?", "I have a payment that I didn't make.", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to go to a physical bank to change my PIN?", "pos": "Which ATM's am i able to change my PIN?", "neg": ["What is needed for my daughter to open an account?", "I am interested in changing my personal details.", "The app says I made a cash withdrawal even though I didn't.", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "I want a refund for an item", "I have a top up card. Where is the verification code?", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "How do I reactivate my card?", "My cash transaction isn't showing on my receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN in Austria?", "pos": "Can I change my PIN if I want to?", "neg": ["My account balance has not updated since I deposited a cheque recently.", "I cannot get my virtual card to function.", "How do I link my new card?", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "Please help, the atm swallowed my card, what do I do?", "Will it take more than 3 days for my transfer to reach my account?", "There is a direct debit set up that I didn't create.", "can I link a card of yours I already have?", "How can I receive money from someone?", "Can I use SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how to change my PIN?", "pos": "What cash machines will let me change my PIN?", "neg": ["When I bought something abroad, the exchange rate was wrong.", "What is the dollar that I have pending on my statement there?", "Can you send me the actual card?", "Is there a charge for receiving money?", "who do I talk to, to cancel a transfer?", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Was there a way for me to get tracking for that?", "My statement has a payment that I do not recall making", "Card activation is not working. What do i do?", "Why has my deposit in the ATM not cleared yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to go into the bank to change my PIN?", "pos": "I think my pin has been compromised, what do I do?", "neg": ["what is the exchange rate when i get cash", "I would like to transfer money from my checking account to my savings account.", "Why can't I see the top up I made?", "This exchange rate on my purchase is wrong.", "Could you please tell me your exchange rates?", "How do i cancel a charge?", "How do I close my account, since I'm dissatisfied?", "There is random cash in my account.", "the transfer to an account wasn't allowed is there any other way for me to do it", "How much can I withdrawal in one month without incurring fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to change my PIN?", "pos": "I think my pin has been compromised, what do I do?", "neg": ["Somebody used my card without my knowledge!", "The money is still in my account even though I already paid -- I don't understand what happened.", "What are the countries you support.", "Whats wrong with my currency exchange?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "I'm not verifying my identity.", "How can I get disposable virtual cards?", "My disposable virtual card won't work.", "There is a direct debit set up that was not authorized by me.", "There are automatic debits on my account that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a new pin number at any ATM using my card?", "pos": "I think my pin has been compromised, what do I do?", "neg": ["Are all fiat currencies supported?", "I recently bought an item using my card and I was charged an extra fee why is this?", "I attempted a transfer, but it failed.", "The app shows a withdrawal that I did not make or authorize.", "What kind of fiat currencies are supported for holding and exchange?", "What documentation is needed for the identity check?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "Is there a list of where I can use my card?", "Can I exchange currency to Europe?", "What steps are taken to transfer money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I change my PIN?  Help.", "pos": "I think my pin has been compromised, what do I do?", "neg": ["What amount can I top-up?", "Can I top up my account with a check?", "I made a payment that is not yet complete.", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "Can you explain why I was charged extra when I used the card?", "Why do you need me to do an identity check?", "I am still waiting for my card.", "Can I edit my personal details?", "Why hasn't the transaction I did to my friend arrive yet?", "You promised no fees but now I've got one. What the hell!?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to change my PIN without having to go to the bank?", "pos": "Can I change my PIN if I want to?", "neg": ["What's the phone number to freeze a card?", "Where can I get money from my card?", "How do I use bank transfer to top up my account?", "Should I keep waiting for my card to be delivered?", "I am still waiting for a the cash I deposited this morning", "I need info on activating my card?", "An item I bought had the wrong exchange rate applied.", "Will there be any extra fees if I exchange currencies?", "My card is expiring so how fast can I get a new one and how much will it be?", "I want a refund for my item"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ATMs will allow me to change my PIN?", "pos": "Are their certain cash machines where I can change my pin?", "neg": ["So much time has gone by, the pending status shouldn't still be there shouldn't it?", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "Send me my card now! ASAP", "Why can't I add any beneficiary I choose?", "Can I exchange currencies with the app?", "My phone was left behind.  Can I still use my card?", "Can someone please tell me how much I can top-up?", "I am still waiting for verification.  Can I use my account before I am verified?", "What are the various currencies and cards that you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which ATM's am i able to change my PIN?", "pos": "I think my pin has been compromised, what do I do?", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "I tried to pay with my card and it didn't work", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "I would like to cancel a purchase.", "Should i uninstall the app before i try it again?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "I think my top up is still pending?", "Why was I charged a fee for withdrawing money?", "Is there a charge for getting more cards?", "Since I need to exchange currencies frequently, would you be able to offer me a discount?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my pin has been compromised, what do I do?", "pos": "Can I change my PIN at any ATM?", "neg": ["Could you tell me why my cash withdrawal was declined?", "I haven't received money from a transfer?", "am i able to receive my salary this way?", "Which one are you?  Visa or Mastercard?", "What is the procedure to transfer money to my account?", "I tried to do a transfer and it hasn't worked!", "How long does it take for money to transfer as my balance hasn't been updated", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "Is there an age limit to when my child can use these services?", "Can money be exchanged from one currency to another?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN at any ATM?", "pos": "What cash machines will let me change my PIN?", "neg": ["when i travel can it top up automatically", "When I purchased a product in another country the currency exchange was incorrect.", "When do you charge fees on accounts? I just saw a charge on my statement.", "There is more than one charge on my account for a transaction.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Explain why I can't do a transfer to an account.", "Help me. My transfer was declined. How could this happen?", "is there a way to do top up with apple pay", "When can I expect a transfer from Europe to go through?", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are their certain cash machines where I can change my pin?", "pos": "What cash machines will let me change my PIN?", "neg": ["Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "I'm trying to verify my identity but can't figure out how, what do I do?", "I was not distributed all of cash that I requested", "I'd like to know what the foreign exchange rate will be.", "Is there a fee for paying by card?", "Can you assist on apple watch top ups?", "I want to top up by card", "Need to report a change of address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I change my card PIN?", "pos": "Help me with a PIN change.", "neg": ["In regards to top-ups, can I do them via Google Pay?", "Are top-ups unlimited?", "Could I open an account for children?", "Why cant I send money to a beneficiary?", "Why wasn't my contactless accepted at the metro?", "Why is my balance the same after a transfer?", "My Identity verification hasn't passed yet is it possible to use my account?", "I would like to cancel my previous transaction", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "I can't use the app.  My phone is lost at the hotel."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What cash machines will let me change my PIN?", "pos": "Can I change my PIN if I want to?", "neg": ["Does it cost anyting to get my own card?", "It looks like the exchange rates on my card payment are wrong", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "What is the appropriate age for my child to be able to open an account?", "Someone made a mistake on my money transfer because I was charged extra fees.", "Tell me where I can find the auto top up feature and a little bit about it please.", "Where do I find the auto top- up?", "Does auto top-up have a limit?", "I see an unfamiliar payment on my statement.", "Is there a fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Changing my PIN", "pos": "Can I change my PIN if I want to?", "neg": ["Can you tell me why my transfer is pending still?", "Do you offer a discount for those who perform frequent currency exchanges?", "I need a new card.", "Will there be any extra fees if I exchange currencies?", "I need to change my data.", "Editing my personal details", "i tried to do a transfer to an account but it didn't work", "I have yet to receive my virtual card", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "How limited is a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I change my PIN if I want to?", "pos": "Help me with a PIN change.", "neg": ["My card is almost expired.  How fast will I get a new one and what is the cost?", "I have a fee for cash withdrawal", "How long do cheques take to post to your account?", "There is an extra $1 charge on my statement, why is that?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "What locations can I get money from?", "Why is the ATM not allowing me to get cash?", "How long does it take for my payment to process?", "How can i get a refund for something i just bought?", "I had the wrong exchange rate applied to some cash I got abroad."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I transfer money to a beneficiery?", "pos": "the transfer to an account wasn't allowed is there any other way for me to do it", "neg": ["Why was I charged when taking out money?", "Explain the card PIN to me.", "Is there a way I can get a Visa card?", "Why was my new card declined?", "Using international ATMs messes up the exchange rate.", "Can you make exchanges with the EUR?", "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "How do I change my last name?", "Which countries do you operate in", "What do I do if I can't get my card out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't transfer money to my bank, why not?", "pos": "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "neg": ["cancel my account", "How much more do you charge for currency exchange?", "I just got my new card and tried using it and it was declined?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "I need to change a transfer.", "Where do I find the auto top- up?", "Can I change my pin at ATMs?  If so, what ones?", "Can i cancel this purchase?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Tell me how to replace my expired card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I use my beneficiary?", "pos": "A transfer was not allowed to an account.", "neg": ["The funds I transferred are not in my account", "Can you tell me what the cash withdrawal is in my statement?", "What could the reason be that my payment card was declined?", "Payment I did not make.", "I have a contactless that's broken.", "your company is awful, i would like to delete my account please", "Is ordering a new card from China available?", "Can i set up an auto top-up?", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "pos": "Why am I not allowed to add a certain beneficiary?", "neg": ["When will I get my card shipped to me?", "Is it possible to get both a Visa and a Mastercard?", "What businesses can I use this card with?", "I tried activating my card and it doesn't work how do I solve this problem?", "My address needs to be changed.", "My card was declined at a restaurant today and I am not sure why.", "Where can I get a physical card?", "What is this fee for transferring money?", "My transfer was wrong, are you able to stop it before it goes through please?", "The cash I deposited using the ATM is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i tried to transfer cryptocurrency into my account but was denied", "pos": "is a transfer to a beneficiary allowed?", "neg": ["I can't see my Google Pay top up. Is it not working correctly?", "How can I change to another currency?", "Can I add a card that I just found (again) to the app?", "Please could you give me a refund", "I need a refund for something I bought.", "what is the matter?", "How do I go about getting a refund?", "My card appears to have never arrived?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "Can my children have an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I transfer to an account?", "pos": "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "neg": ["top up is still pending", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Why can't the recepient of my money transaction see it?", "I think my transfer failed. What do I do now?", "left my phone at hotel, cant use app", "Can I top up?", "Do I need any kind of proof for the identity check?", "Can I open an account for my children?", "The $1.00 has still not been reverted as indicated in the previous email.", "Will there be a fee to receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my beneficiary been denied?", "pos": "Can you please explain why my beneficiary is not allowed?", "neg": ["Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "What is the fee charged for using my card?", "Can I Transfer from SWIFT?", "I am not sure where my phone is.", "How do I track the card you sent me?", "Why haven't I received my new card yet?", "I'm not able to activate my card how do I fix this problem?", "If I don't have all my documents can they still verify my identity?", "This fee shouldn't be there after I paid with a card.", "If I top up by card, what options do I have re: currency and card type?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was unable to transfer money to a beneficiary.", "pos": "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "neg": ["why have I got a pending transfer? I'm confused!!", "In the exchange and holding, what fiat is allowed?", "the exchange rate on my payment was wrong", "My card activation attempt failed.", "What should I do if I think there are unauthorized transactions?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "My card payment wasn't accepted.", "How can I obtain a virtual card?", "Where do you deliver cards to?", "Why is the refund not on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "pos": "Why can I not do a  transfer", "neg": ["My phone is lost I don't want someone to use my account, what can I do?", "Is my new bank card on the way and is there a way to track it?", "How do I exchange AUD for GBP?", "Please help my find out why there is an odd direct debit in my records.", "I could not get the cash I wanted", "How much is a physical card?", "I would like a  physical card sent to me.", "Why is my payment in pending status?", "There is a cash withdrawal on my statement that I don't recognize", "Is it possible for me to top up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would my beneficiary not be allowed?", "pos": "Why can't my beneficiary get access?", "neg": ["Close down my account.  I don't like your service.", "When I went to $100, all the machine would give me was $20.", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "Can you please explain how to transfer money using the bank transfer process?", "Please explain why my top-up hasn't been processed yet?", "i tried using a virtual card for a hotel but it didn't work, why not", "Why am I being charged for withdrawing cash but haven't in the past?", "I could not get my card to work at a shop.", "How much would an extra card cost?", "Why does my transfer say it is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a transfer to a beneficiary not go through?", "pos": "I could not transfer funds to a beneficiary; is there a problem with your software?", "neg": ["There is a payment with my card which i definitely did not do.", "do i have to talk to someone to close an account or can i in the app", "My card payment has been declined", "Why was I charged a random fee for a transfer I made?", "When will the money reach my  account?", "I can't seem to use my card. Can you help?", "What is the delivery time to the US?", "Which credit card top-ups do you accept?", "If I don't have much money in the account can I auto top-up?", "I bought something and already paid for it but now I don't see it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the reasons a beneficiary would be denied?", "pos": "What are then rules on beneficiaries?", "neg": ["What are the policies of disposable cards?", "I need to cancel a transaction please!", "What retailers accept my card?", "I want to revert a transaction I did", "Can I use a different bank ATM than my own?", "I keep trying to make a payment, but it doesn't work.", "I have been charged twice for the same thing!", "Is a bank transfer acceptable for topping up my account?", "How many digits identify the top-up verification code?", "I thought I would have received my new card at this point."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app won't let me transfer money to a beneficiary", "pos": "the transfer to an account wasn't allowed is there any other way for me to do it", "neg": ["My account says a withdrawal is pending - why can't I take cash out of the ATM?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "They said I would get a refund but I don't see it on my statement.", "I need another card", "When I was abroad the exchange rate for me was wrong.", "Can I pay for my gas using my Apple watch?", "what is this fee for transfering", "can I use my card before identity verification?", "There is a charge for an additional pound.", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "pos": "I wasn't allowed to transfer to my account", "neg": ["I added money but my top-up wasn't processed by the app.", "There's a cash withdrawal that  didn't make that is showing up.", "I got charged in double and want a refund", "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "lost card found, want to put it back in app", "Can third party fees affect a transfer?", "How can I update my personal information after moving?", "Why would the app deny my top-up?", "How do I order a new card? The current one is about to expire.", "I tried to top up my account and it didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I buy cryptocurrency on the app?", "pos": "Why is my beneficiary not allowed?", "neg": ["The top up failed", "What are these disposable cards meant for?", "I am trying to delete my account.", "Can I open up an account for my child?", "Can this app exchange American and English currency?", "Please list what fiat currencies are supported for both holding and exchanging.", "In which countries does your app work", "I'm trying to take money from my account but its not letting me. Help!", "Explain the activation method for this card", "The exchange rate for my payment last Saturday must be wrong because I was charged extra."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why couldn't I transfer to a beneficiairy?", "pos": "Why can't my beneficiary get access?", "neg": ["I haven't received the money from the check I deposited.", "I tried my PIN too many times and now my card won't work!", "Why have i been charged a fee for using my card?", "I made a cash withdraw and it shows up as pending why is that?", "What are the fees for using a European bank card?", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "I didn't get a PIN yet. What gives?", "Why is my transfer still pending after all this time?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "Is it possible to dispute a debit payment from a couple of months ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was unable to transfer to another account.", "pos": "I cant transfer money into my account", "neg": ["When I tried to top up using my card, all of the money disappeared.", "Can I use my bank account to send me more money?", "How old do you have to be to open an account?", "I need more assistance with how to activate my card.", "I made a purchase but never expected to see a fee charged for the transaction.", "Why was there a fee for paying by card?", "Can I get a new card?", "Why am I being charge a fee when using an ATM?", "What should I do since my card is trapped in the ATM?", "Why am I seeing a direct debit thats not mine?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It's not letting me transfer money to my beneficiery.", "pos": "I am trying to complete a transfer but I keep getting an error message.", "neg": ["I want to get a Visa and Mastercard, is it possible to get both from you?", "how to get new card?", "Why can't I take cash out of the ATM?", "I should not have been charged a fee for cash withdrawal.", "I know there's an auto-top option but I can not locate it when I look?", "How can I find the source for my available funds and money?", "Why is there a direct debit fee in the App when I didn't do it?", "I moved, can I edit my personal details?", "What is the time frame for european transfers?", "My son has just turned 13, is he old enough for an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "pos": "Why cant I transfer to my account?", "neg": ["I have duplicated transactions on my statement", "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "Why haven't I gotten a virtual card yet?", "I'm not happy with service and would like to delete this account.", "What is the most that I can top-up to a card?", "Instruct me how to reset the passcode.", "For some reason my card payment hasn't worked. what can I do to look into that?", "Is there a charge for exchanging foreign currencies?", "How do I change to AUD from GBP?", "I believe I got a wrong exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a message that I cannot name X as a beneficiary.", "pos": "Please tell me why I am having problems transferring to a beneficiary.", "neg": ["I forgot my PIN and now it is blocked.", "Can I order a card?", "What fees are there for adding money using an international card", "I would like a  physical card sent to me.", "want to know where funds come from", "I can't seem to be able to use my card", "Am I allowed to carry an additional card?", "Is it free for top ups?", "How to activate Google Pay for top up?", "How do your exchange rates factor in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer to an account failed.", "pos": "I need to transfer to my account and cant.", "neg": ["The app says I got cash from an ATM but I didn't", "I purchased an item and the exchange rate was wrong", "i have tried everything to complete a transfer but can't, what should i do next", "I made a deposit but it is not showing up in my balance.", "Why is there a charge for $1 on my account?", "why did i get declined transfer", "Help me create several temp cards every day.", "I was overcharged one extra pound!", "Will you charge me more if I use a European bank card for a top up?", "Would I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "pos": "For some reason, I'm unable to transfer funds.", "neg": ["Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "I can't seem to figure out why my transfers are getting declined.", "I see an unauthorized withdraw.", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "No Visa please. I want to continue with Mastercard.", "I do not recognize the card payment.", "My card doesn't seem to work anymore", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "Can you send me a Mastercard, instead of a Visa?", "I was supposed to receive my new card by now, but it hasn't came in."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't transfer money to a beneficiery", "pos": "why wasn't a transfer to account approved", "neg": ["I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "Where is my missing cheque I deposited?", "Why is my app showing me taking money that I did not take out?", "The ATM didnt return my card!", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Where do I find a virtual card?", "My top up may have been reverted", "What's the procedure for getting a card?", "Why can I not get cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer to my account and cant.", "pos": "Why won't you let me name X as a beneficiary?", "neg": ["I cannot get my card out of the ATM.", "My transfer was not approved", "How can I close my account, I don't want it.", "How do I withdraw money?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "Why is identity verification required?", "If I top up by transfer, am I going to be charged?", "People are using my debit card - help!", "How can I change my Rowlock ?", "Do I have to go into the bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "pos": "beneficiary transfer problems?", "neg": ["My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "what is going on, i have entered my passcode and its not working", "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I made a transfer and was charged an extra fee!", "If I were to do a transfer, what is the rate for that?", "Is it possible to get a real card?", "How long does it take for my physical card to be delivered.", "How come I can see an extra charge for my transfer?", "I would like to request a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my beneficiary not allowed?", "pos": "I cannot make a transfer to another account.", "neg": ["Why use a disposable card?", "I don't think I made this payment that is showing up", "When will it be delivered to the US?", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "My disposable virtual card wouldn't process my payment?", "I see an extra $1  charge on my statement, why is this?", "Why am I charged to get money from the ATM?", "Are there going to be fees from adding money with an international card?", "I don't need to transfer anymore and I want to cancel it.", "How do I change my name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the transfer to an account wasn't allowed is there any other way for me to do it", "pos": "I am trying  to  transfer and  it has been  stopped why is  that", "neg": ["Cash I did not get showed up in my account", "Why would I need a disposable card?", "I just tried to top-up and now I'm getting an additional verification message, why?", "Help my activate my card.", "What is minimum age for an account?", "Are there only certain ATM machines where I can use this card?", "I was charged more than once in a single transaction", "How do I order a card?", "Is there anyway to bypass identity verification?", "If I have a credit card with you how I get set up to link to it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't you take my transfer, I keep getting an error message.", "pos": "why did my account decline a incoming transfer", "neg": ["Do I need to go to an office to change my pin?", "I wanted $100 but only got $20", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "where is the code for verifying the top up card?", "A payment shows up on the app that I never made.", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "If I were to transfer, what would the cost be?", "How high is the exchange fee?", "What are the steps for the identity checks?", "I would like to cancel my previous transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "pos": "why can't my beneficiary make transactions?", "neg": ["I want to top up by transfering accounts, What do I do?", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "I got a new address and need to change my information.", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Can you please disable my current account.", "Why haven't I gotten my new card?", "Where in the app do I go to make my new card show up?", "Will you guys charge me for topping up by transfer?", "Why have my top ups been canceled?", "I got my American Express in Apple Pay, why is top up not working in my country?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account transfer was blocked.", "pos": "My card isn't letting me purchase something and I wanted to know why.", "neg": ["Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "Who can have access to top up my account?", "My account was charged a fee. When did you start charging extra for card payments?", "Why can't I edit my personal details?", "On my disposable card, is there a transaction limit?", "What happened to the transfer I did?", "What is the age limit?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "What is the auto top-up limit?", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me why I am having problems transferring to a beneficiary.", "pos": "I cant transfer money into my account", "neg": ["I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "I added money through a bank transfer and it is not showing in my balance.", "What are the steps for my friend to send me money?", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "Do you have a problem with EUR exchanges?", "Is this card accepted by ATMs?", "What should I do if my card is stolen?", "I am seeing in the App a diret debit that its not mine", "How do I fill out the identity check?", "Are there ATM fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't allowed to transfer to my account", "pos": "It shows that the transfer on my account wasn't allowed.", "neg": ["I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "Do I have to manually top up once I'm too low?", "I cannot get my virtual card to function.", "Why is it showing that my account has been charged a dollar that is showing as pending?", "What is this direct debit in my statement?", "Can I verify my top-up card?", "Why is my withdrawal from the ATM still showing as pending?", "I need to find out where the card is that I ordered.", "I exchange currencies a lot.  Can I get a discount?", "I have a top-up that's still pending and wanted to know about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I use this beneficiary?", "pos": "Why couldn't I transfer funds to my beneficiary?", "neg": ["How do I know what my PIN is?", "What's the wait time for European transfers?", "How can I know where did my funds come from?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "Why is there a payment showing twice?", "How long after I receive my statement can I dispute payments on it?", "How can receive a physical card", "Why is the exchange rate for my payment incorrect?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "pos": "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "neg": ["There's a payment in the app I don't recognize.", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "I have transferred some money but the balance hasn't changed", "I have transfered to my account before but it is being declined now?", "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "I am being charged a pound out of nowhere. What is this?", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "Where is this card accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is this beneficiary being rejected?", "pos": "Why am I not allowed to transfer money to my cryptocurrency exchange?", "neg": ["I need to know where do my funds come from", "The app rejected my top up", "Tell me what I need to do to activate my card.", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "I'm not sure how to provide my identity.", "What transfer methods do you accept?", "Is there a reason why my card was declined when I attempted to withdraw money?", "What type of fiat currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I unable to transfer money when I was able to before?", "pos": "My transfer failed to a beneficiary", "neg": ["The exchange rate for my withdrawal was wrong.", "Should my cash withdrawal still be pending?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "I have a cash withdrawal in my statement. Why is that?", "I have not received my pin yet", "how long does it take to transfer money, my retailer is waiting", "Help, I don't see my money i just added.", "Where can I find the verification code for the top up card?", "What could possibly be the cause of my failed transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account transfer was not cleared.", "pos": "I cant transfer money into my account", "neg": ["I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "I didn't get a PIN yet. What gives?", "Why didn't my payment process", "where do I top up my google pay?", "I would like a Visa card.", "Where in the app do I go to verify my identity?", "I don't think I should have been charged a fee to use my card.", "How come there is an extra fee on my statement?", "Will I get charged on a foreign currencies exchange?", "Can you please inform me of the restrictions for the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It shows that the transfer on my account wasn't allowed.", "pos": "why wasn't a transfer to account approved", "neg": ["How many top-ups can be approved?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "Why can't I use a disposable card?", "I don't recognize the direct debit payment from the app.", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "A payment I made is for a wrong amount can you help me correct the mistake.", "Can I receive my card anywhere?", "How can I alteration my PIN?", "Currently my card is broken.", "Are there limits to businesses that will accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't you allow my beneficiary?", "pos": "Why will my transfer not go through?!  Keep getting an error message.", "neg": ["My balance didn't change after I transferred some money.", "How do I know what my account is set to, I am paid in GBP?", "Will you charge me for exchanging foreign currencies?", "I want some extra physical cards.", "Why has another fee been placed on my statement?", "What documentation do you accept for the identity check?", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "After a transfer, I see an extra fee.  Why?", "what do I need to do if the ATM kept my card?", "Is the card welcomed by everybody?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "pos": "A transfer to my account was denied.", "neg": ["why do i have to verify top up?", "Was there a number to track that I could get?", "Is there anything to do because my phone was stolen?", "Do you know the rate of exchange?", "Is it simple to transfer money using my credit card?", "The card that I have isn't working. This is the physical card.", "Why did you charge me for taking out cash?", "When will the transaction post to my account?", "What is the cost and time frame of getting a new card?", "After I attempted a transfer, it failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money didnt go through after I transferred.", "pos": "Why can't a beneficiary receive a money transfer from me?", "neg": ["Someone stole my card!", "Can I change or hold different currency?", "Which merchants accept this card?", "I do not recognize the card payment.", "How do I get Top Up to work in Apple Pay?", "What do I do if my disposable virtual card doesn't work?", "I lost my phone and need help protecting it.", "I want to add money automatically when I travel.", "Please tell me how to edit my personal details.", "There is a record of payment I never submitted on the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't my beneficiary get access?", "pos": "Why is my beneficiary being denies?", "neg": ["After my checque or cash deposit, my balance didn't update.", "What do I do about a debit on my account that I didn't make?", "The ATM didn't give me the full requested amount", "I didn't withdraw cash but I see that transaction on my app", "Where do I go for a refund?", "i need to know about exchange rates", "Why is there a €1 charge on my statement?", "Tell me the currencies that you support.", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "I returned an item but don't see it on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Payment did not process", "pos": "My transfer to a beneficiary was rejected.", "neg": ["I tried to top-up but it got denied.", "Do you hold money and if so, what currencies do you accept?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "\nI can't seem to be able to use my card\n\n\n", "What is the age limit?", "What documents do I need for the identity check?", "i am express delivering my card to the us, how long will that take", "I am still awaiting the money I put into my account this morning.", "I can't use my virtual disposable card", "I tried to top-up, why didn't it work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My funds are not transferring to my bank. Why is this not working?", "pos": "why did my account decline a incoming transfer", "neg": ["I checked the app and my balance has not been updated for the cash or cheque deposit.", "What if I need to use GBP instead of USD?", "how is it possible to add another card to account", "How do i set up auto top-up?", "who can put money in my account?", "Hello, what is a virtual card and how do I get one?", "What was the extra charge for using my card?", "Can you please tell me where my card is? I ordered it 2 weeks ago!", "Where do I go to update details?", "I need help from someone in your department with finding my nearest ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a reason as to why my beneficiary is not allowed?", "pos": "Are there restrictions to transfers to certain accounts?", "neg": ["I would like to pay by cheque.", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "Why isn't my google top-up pay working?", "What documents do you need to verify my identity?", "Is my PIN the same thing as my passcode?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "help me find where this money came from", "The app shows a withdrawal that I did not make or authorize.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "what are the reasons I have to proof my identity to you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "pos": "Why is this not letting me exchange crypto? I need help making this transaction go through.", "neg": ["Can you check if my money has reached my account since it is not showing up yet?", "Why am I charged an extra fee on my card?", "how long will my cash withdrawal be pending for?", "I think my account has been hacked there are charges on there I don't recognize.", "I don't understand where this charge came from.", "Is my fiat currency supported for both hold and exchange?", "I noticed that there's a payment on my card that's pending.", "Where do I get a disposable card", "Tell me about the card PIN?", "Am I getting charged for making a payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my transfer to a beneficiary go through?", "pos": "What happens when a beneficiary can't receive my transfer?", "neg": ["I'd like like to know where I can order a virtual card?", "My top-up was rejected", "Help me with a PIN change.", "Can a friend top up my account", "What does my daughter need to open an account?", "My transfer didn't work how come?", "Can my salary be received and transferred to my current currency in my country?", "How do I revert a transaction?", "I withdraw money abroad but I didn't get the right amount.", "Could you tell me why my top up isn't showing in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the reasons for my beneficiary not being allowed?", "pos": "The transfer to my beneficiary has not gone through", "neg": ["After purchasing an item I noticed the exchange rate was incorrect.", "How do I top-up while traveling?", "Why hasn't my friend received the transaction?", "I cannot activate my card.", "Tell me how to change my details.", "What's the process of changing from GBP to AUD?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "I believe my top up has failed", "My card still hasn't been delivered", "Change of location, need to change details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why cant I transfer to my account?", "pos": "Why is my beneficiary not working?", "neg": ["I tried to get gas but my money was gone!", "Can I allow other people to top up my account?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "My payment was declined", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "how much do I have to pay for exchange of currency?", "My address details have changed and I want to update them", "There has been an unusual withdrawal from my account, can you help?", "i put in money for vacation and its not showing. i need that money today, how long will it take", "How fast can I transfer something from China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "pos": "I am having trouble transferring money to a beneficiery.", "neg": ["I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "I would like to better understand why my pass-code is not working.", "Can I get support?", "Which countries are you available in?", "What do I do after the ATM takes my card.", "I got a new card, how do I link it?", "My refund for a purchase hasn't  cone through yet.", "Is there extra fees for making a withdraw in a different country at a cash machine.", "My salary comes in GBP can I change my options somewhere?", "When will a refund post to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "pos": "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "neg": ["How do I change my pin while traveling?", "How long am I to wait before the transfer gets to my account?", "The company is no good, please terminate my account.", "Can you help me find the virtual card?", "How can I use my credit card to transfer money?", "What type of card can I get?", "Is it possible that my card payment was reverted?", "I'm not sure what to do about the PIN, because I don't have one yet.", "What do I do if my payment was reverted?", "My transaction is on the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.", "pos": "A transfer to my account was denied.", "neg": ["why is there a fee for a payment on my card?", "Why was an extra charge added when I used my card?", "Is there a charge for topping up by card?", "Why is the transfer showing pending?", "How do I use a cheque to top up?", "A transfer is pending.", "Can I change my PIN at any ATM?", "How do I get a new expiration date?", "I paid with a card and there is an extra charge. Why?", "the exchange rate is wrong from something I got in another country"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why wasn't a transfer to account approved", "pos": "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "neg": ["Why is the exchange rate different on my recent purchase?", "how do i get a refund for a direct debit payment i didn't make", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "It has been a couple of hours but I do not see my balance updated, can you help?", "Do I get to have one of those virtual cards I've heard about?", "When can I expect my card to arrive?", "When will I receive the card?", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "Is there a way for me to check my balance?", "I'm waiting on a top-up, its still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "pos": "I am trying to complete a transfer but I keep getting an error message.", "neg": ["There is a card payment that I'm not recognizing.", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I did not receive the right amount of cash.", "What do I do if I got the wrong amount at the ATM?", "My money hasn't been deposited yet. When will it be?", "I'm not seeing my cash deposit showing up in my account.", "I am not recognizing a debit payment from my account.", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "It says pending status for my payment. Why?", "How long does it take for deliver to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason for my beneficiary to be disallowed?", "pos": "My transfer to a beneficiary was rejected.", "neg": ["Help Me!  I lost my card.  What should I do?", "The App shows a fraudulent payment made on my account.", "Please help, the atm swallowed my card, what do I do?", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "The top-up card is verified how?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "I think something went wrong, I didn't get the right amount.", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "When I topped up the app has seemed to reverted it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "pos": "My transfer to a beneficiary did not go through.  Why?", "neg": ["are there any exchange fees", "My transfer's stuck on pending.", "Can my children have an account?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "Do I get Visa or Mastercard?", "How long is the wait for a money transfer to show up?", "My card couldn't pay in a shop.", "I want to return an item for a refund can I do that?", "When I was abroad the exchange rate for me was wrong.", "How do I go about changing my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not transfer to a beneficiary", "pos": "My beneficiary is unable to transact", "neg": ["How do I unlock my account after typing in the wrong PIN too many times?", "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "Help me terminate and close my account.", "If I have a credit card with you how I get set up to link to it?", "How long does it take for my payment to process?", "Can a credit card be used to transfer money?", "Why am I getting a fee on a card payment?", "My cash deposit hasn't posted to my account.", "Is there a transaction limit on a disposable card?", "I am seeing inside the App a some cash withdrawal that is not mine"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is a transfer to a beneficiary allowed?", "pos": "The transfer to my beneficiary has not gone through", "neg": ["why do I have an unknown payment?", "What is the best way to get my virtual card?", "How are your exchange rates calculated?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "I have a pending payment on my card.  Why?", "How do i set up auto top-up?", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "Is there a fee for topping up a card?", "What is the exchange fee that is charged?", "Where is the closest ATM I can use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying  to  transfer and  it has been  stopped why is  that", "pos": "why didnt a transfer to my account process", "neg": ["top up with credit card", "My details need to be changed, how can I do so?", "I don't know what pending transaction means.", "How do you do exchanges?", "Payment I didn't do.", "My app is displaying a payment I didn't make", "What is the proper way to activate a card?", "Why is it taking so long for a transfer to complete!", "What is your age limit?", "What age do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my transfer to a beneficiary fail?", "pos": "Why can I not do a  transfer", "neg": ["I would like to know how my friend would be able to send me money", "virtual card won't work for me", "I have another card from the U.S. Will you be able to accept that one?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "What is the procedure of unblocking my PIN?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "How does a bank transfer for topping my account work?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "A Bank ATM did not give my card back. What do I do now?", "how do i find out about transfers"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my beneficiary being denies?", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["I am still waiting for a refund", "Why hasn't my cash arrived from a deposited check?", "Everything seems fine with my account, so why did it decline my payment?", "What currencies can my account be in?", "I'm having a hard time proving my identity.", "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "I tried my PIN too many times", "I received a refund, however I cannot see it in my account", "\nWhich cash machines will allow me to change my PIN?", "How come I did not get a virtual card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "pos": "My beneficiary is not allowed?  Why?", "neg": ["The exchange rate for case abroad is applied wrong.", "Please tell me the limit to topping-up.", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "I can't find the card PIN.", "I can't get my virtual card to work.", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "Can you tell me why I can't make any transactions?", "I'd like to get a refund for something I bought, is that possible?", "Where can money withdrawals be made?", "How do I request a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "beneficiary transfer problems?", "pos": "I could not transfer funds to a beneficiary; is there a problem with your software?", "neg": ["If I need to transfer something quick from China, how long does that take?", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "Would I be able to refund an item?", "Why is my card payment still listed as pending?", "How would I use a disposable card?", "Cancel my transfer, please.", "I want to create a new pin.", "Can I track history on funds?", "I was charged the wrong exchange rate on a purchase", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "pos": "Why couldn't I transfer funds to my beneficiary?", "neg": ["A fee shouldn't apply to me if my card was stolen.", "when does my balance update for a transfer", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "A direct debit payment I didn't do shows in my app", "Why do we need to verify top-up?", "My Bank is in Europe, how long will the transfer take?", "Can anyone else top-up for me?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "I'd like to know how transferring my money into my account works.", "The payment I made with my card is not showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried transferring money to a beneficiary, however, I was unsuccessful.", "pos": "My transfer to another account was not allowed. Why is that?", "neg": ["my payment was rejected, do you know why?", "Why hasn't my account updated?", "Can someone help me unblock my pin?", "Do you accept SWIFT transfers?", "There was a direct debit transaction I have don't think should be there.", "My payment is in the app but hasn't gone through yet", "Can someone assist me with activating my new card?", "Should I be seeing a fee applied for my money transfer?", "Why are you charging me for ATM withdrawal? It has always been free before.", "I got a message that my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is preventing me from adding a specific beneficiary?", "pos": "My beneficiary is unable to transact", "neg": ["Why has my money been returned back to my card.", "Why haven't I gotten my new card?", "Which ATMs accept this circuit board ?", "Where to check top ups pending?", "Is it possible to hold money in different currencies?", "I cannot activate my card.", "What is the maximum transactions for one disposable card?", "Is my account able to be topped up by my friends?", "I think that somebody is utilizing my card without my authorization!", "Is there a limit for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will a beneficiary not accept a transfer?", "pos": "Why am I not allowed to transfer money to my cryptocurrency exchange?", "neg": ["Are there restrictions on new cards in China?", "I'm still waiting for the top-up!", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "My recipient hasn't received the money", "My passcode was denied.", "I would like to get a physical card, but I don't know how. Can you help me?", "Why was a fee changed for my transfer?", "Do I get charged if I top up with my European bank card?", "\nAt which ATMs can I use this card?", "I cant prove who I am"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer was not allowed to an account.", "pos": "Why is this not letting me exchange crypto? I need help making this transaction go through.", "neg": ["Why am I not able to get cash from the ATM?", "Do exchanges cost more?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "I made a cash deposit going to my account but it is not there", "My card is due to expire", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "Whats types of currency can I exchange?", "I made a cash withdraw and it shows up as pending why is that?", "How can I prove who I am?", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain why my beneficiary is not allowed?", "pos": "Why is my beneficiary not being allowed to get payment services?", "neg": ["I dont have a pin", "Changed details is essential, what steps do I take to do so?", "Is a bank transfer acceptable for topping up my account?", "Is my PIN the same thing as my passcode?", "My payment has been cancelled", "Why has my top up been returned?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "Help me get the virtual card working.", "Where can I find the verification code for the card top-up?", "How do I get a spare card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can I not do a  transfer", "pos": "My transfer to another account was not allowed. Why is that?", "neg": ["I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "Explain the extra fee on my card when paying.", "Will I be charged a fee for a SEPA transfer?", "My ATM withdrawal is taking forever", "I only got $20 of the $100 that I attempted to withdraw.", "I was charged an extra dollar on my account and would like to know the reason.", "Will you charge for a physical card?", "I wasn't applied the correct exchange rate when getting cash", "How can I prove I am me?", "Can you help me transfer funds from another bank account to this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't able to do a transfer to an account", "pos": "Why didn't my transfer to a beneficiary happen?", "neg": ["What is the delivery time to the US?", "I need to cancel a transfer", "Is there any age limit?", "$1 charge in transaction.", "Can I schedule future top ups?", "My product was faulty.", "What do I need to see my source of money?", "How many currencies can I have?", "Why is there an extra pound charge that is pending?", "One of my transactions needs to be canceled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "pos": "why didnt a transfer to my account process", "neg": ["I can't use my card because it is not working.", "Is there a fee for topping off by transfer?", "I made a transaction at an atm and was charged extra for it.", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "I noticed an extra fee when I paid with my card.", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "Am I allowed to hold money in multiple currencies?", "There's a $200 withdrawal on my statement that seems fishy to me.", "I need my payment in another currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my beneficiary not being allowed to get payment services?", "pos": "Why can't a beneficiary receive a money transfer from me?", "neg": ["I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "Why is my transfer pending when I already made it?", "Someone besides me might be using my card.", "I received a refund, however I cannot see it in my account", "The wrong account was used during a transaction.", "I lost the code and can not get into the app. Help!", "How long does it take to verify a cash withdraw?", "I'm being charged for using my card!", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "When will the check I deposited post to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are then rules on beneficiaries?", "pos": "Why cant I send money to a beneficiary?", "neg": ["Why am I charged a fee for withdrawing cash?", "How do I get a card in the EU?", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "What do I need for activation of my card?", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "My friend says he hasn't received my transaction", "Can you please explain to me why there is an extra €1 fee in my statement?", "How do I verify my ID?", "The app says I got cash from an ATM but I didn't", "What is not accepted in order for me to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried transferring to an account but it won't let me.", "pos": "For what reason can I not transfer money to a beneficiary?", "neg": ["I need this item refunded", "Why won't my virtual card work?", "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "If i want to change my pin number can I directly from an ATM?", "I just got my new card.  How can I activate it?", "I think my top up may have been reverted, what do I do?", "I made a cash deposit to my account but it is not there", "why top up is not working even if I got my American Express in Apple Bay?", "Why was I charged an extra fee when paying with card?", "What is going on with it saying my card payment was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why is a transfer to beneficiary not possible?", "pos": "For what reason can I not transfer money to a beneficiary?", "neg": ["I think I was charged by mistake on my debit statement.", "Where can I use this card?", "I need to get a disposable virtual card?", "I withdraw money abroad but I didn't get the right amount.", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "I took out money from the ATM and it's still showing as pending?", "Cancelling a transaction", "Is it possible to top up by card?", "At what age can I open an account?", "What businesses accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried transferring to an account but it didn't go through. What happened?", "pos": "Why can't my beneficiary access my account?", "neg": ["When I got cash, my exchange rate was off.", "What steps do I have to take to change my PIN?", "I wanna revert a transaction i did this morning.", "What happens if my card payment is cancelled?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "Can you transfer money to your card by bank transfer?", "I need info on activating my card?", "I added money to the card but the transaction didn't go through", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to complete a transfer but I keep getting an error message.", "pos": "why didnt a transfer to my account process", "neg": ["Can you please assist me in Apple Pay, in getting Top Up to work?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "Foreign currency rates were put in wrong at an ATM i used.", "I would like to order a virtual card.", "Tell me why I need top-up to be verified?", "How come I did not get a virtual card yet?", "How long will it take to urgently transfer something to China?", "My card was declined at a restaurant today and I am not sure why.", "How do I change my last name?", "I would like to report an issue with my product and want to get it refunded"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "pos": "For what reason can I not transfer money to a beneficiary?", "neg": ["I think my card is lost.  What do I do?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Where to check top ups pending?", "What are the disposable cards used for?", "why wouldnt the atm give me money", "Hi something is going on with the app.  I see some payments I didn't make?", "My PIN is not working, can you help?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "What do I need to do to get my salary through this?", "Are you able to guide me to my card's location?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For what reason can I not transfer money to a beneficiary?", "pos": "Why would I receive an error that my transfer isn't possible when I've done it before?", "neg": ["Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "I'm still waiting for my transaction.", "is there a fee for swift transfer", "Where do I go to fill out the identity form?", "Do you have a list of the cards and currencies supported?", "Please provide currency exchange rates", "Why am I charged a fee for withdrawing cash?", "My app shows a direct debit that isn't mine.", "How can I change my name in my profile?", "How can I get my money that I didn't get from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would I receive an error that my transfer isn't possible when I've done it before?", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["I made an online purchase and the order has not shown up. Give me my money back.", "I need my card soon.", "I haven't received my virtual card yet!!", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "Will I be charged a fee to top up using a debit or credit card?", "I need to change my data.", "If I have a credit card with you how I get set up to link to it?", "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain why I can't do a transfer to an account.", "pos": "The transfer to my beneficiary has not gone through", "neg": ["Why am I being asked to verify my identity?", "My wallet doesn't show my recent top up.", "My card is due to expire", "I need this item refunded", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I just replaced my phone so do I have to make a new account?", "what is the leadtime for a new card to show up in the mail?", "How can I alteration my PIN?", "i am under 18 and i am trying to verify my id. why wont it work?", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "pos": "Why was my transfer stopped ?", "neg": ["I got cash and was charged a fee that shouldn't be there!", "What's the web address to unblock my pin?", "Is there a fee for topping up by charge card?", "I need a refund for something I bought.", "What is the most amount of disposable cards allowable?", "do you have a fee for receiving a SEPA transfer?", "I want to close my account. The service you provide is unsatisfactory to me.", "What is the cost of a transfer?", "We want to start a college fund for my daughter.", "Help! I lost my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why will my transfer not go through?!  Keep getting an error message.", "pos": "Why wasn't my payment to beneficiary X approved?", "neg": ["My top-up was rejected by an app.", "What can I do with a disposable virtual card?", "My card payment has the wrong exchange rate", "I live in America, but I would like a card.", "How much are the rates of exchange?", "why is there a fee for a payment on my card?", "how do I find the code to verify the top up card?", "I added money through a bank transfer and it is not showing in my balance.", "I need to deposit money to my account", "What retailers accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is allowance not being given to my beneficiary?", "pos": "why did my account decline a incoming transfer", "neg": ["Why is my transfer still pending?", "My card was refused", "My statement shows charges for things I never purchased. Were my account details stolen?", "Can you tell me where my funds come from?", "I withdrew cash and I think the exchange rate is wrong.", "I have exceeded all my PIN tries", "I got my American Express in Apple Pay, why is top up not working in my country?", "I recently transferred some cash, but the balance has not changed.", "I can't see a transfer to my account I made.", "I don't know my password anymore."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why didnt a transfer to my account process", "pos": "How can I transfer money to a beneficiary?", "neg": ["Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "There is a single payment on my card which shows as pending.", "What are the fees imposed when I make a transaction?", "Will I be charged to top off my account?", "I would like to change to a different currency.", "why hasn't a transaction to a friend cleared yet?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "How is my ATM deposit not available yet?", "Is my new card activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my beneficiary allowed?", "pos": "My transfer failed to a beneficiary", "neg": ["I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "I was made to pay a fee for making a transaction with card.", "My transfer is pending, why?", "I would like to close my account, as I'm not happy.", "I'm not sure what to do about the PIN, because I don't have one yet.", "i have yet to get my pin", "How much does it cost to make transfers?", "What are the charges for recieving SEPA transfers?", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I transfer money to a beneficiary?", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["Where do I need to go to change my PIN?", "Can you tell me what i steps i should take since my card was stolen?", "Who do I talk to about the ATM swallowing my card?", "What do I need to do to exchange my money?", "Which fiat currencies do you currently support? Will this change in this future?", "Where can I get my currencies exchanged?", "I can't get my virtual card to work.", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Can I get a new card?", "There is a fraudulent payment!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there something blocking me from making transfers", "pos": "The transfer to my account was not allowed.", "neg": ["Is my country's currency supported by your system?", "Do you charge anything for topping up?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Where's my virtual card", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "I am not satisfied with your service.  Close my account.", "The exchange rate was incorrect for an item I bought.", "I topped up my account but the app failed to process it.", "How much would it cost me for a bank transfer to top up my account?", "I made a cash withdraw and it shows up as pending why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my transfer to a beneficiary happen?", "pos": "are transfers to a beneficiary possible", "neg": ["Would you give me a mastercard and visa?", "Do you know the reason why my card payment was declined?", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "I think the exchange rate for my for my cash withdrawal is wrong", "Can the card be mailed to Europe?", "Do I need to add my salary?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "I would like to use this cheque to top up.  Can you tell me how to do that?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why couldn't I transfer funds to my beneficiary?", "pos": "I cannot make a transfer to another account.", "neg": ["I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "How do I check to see why my card payment was declined?", "What do I do if i accidentally broke my card?", "What are the reasons why a card payment would be declined?", "I have no way to prove my identity.", "How much does it cost for a physical card?", "I didn't receive the amount of cash I requested for the ATM.", "Is my card ready for use or does it need activated and if so how?", "Help!  There is a cash withdrawl on the account that I didn't make!", "I paid with card and I was charged a fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would a transfer to an account not be allowed?", "pos": "My transfer to another account was not allowed. Why is that?", "neg": ["I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "Says that my top-up is incomplete?", "Guide me on how to unblock my PIN", "how to get a new card in china", "Is there a charge for topping up by card?", "My card was working but now it doesn't.", "Will my GPB update my salary", "Why is there an additional fee showing on the statement I received?", "Why have I received a rebate for my payment after a week?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I denied the option to transfer money to a selected beneficiary?", "pos": "Why was I not allowed to do a transfer to a beneficiary?", "neg": ["How do I open an account for my children?", "Where can I find a Mastercard ATM?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Why won't the machine accept my card anymore?", "phone is at a hotel, can i still use app", "How do I withdraw money?", "I have a transaction showing up more than once.", "What fiat currencies are used for holdings?", "How come I got to pay to get my money from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are transfers to a beneficiary possible", "pos": "What happens when a beneficiary can't receive my transfer?", "neg": ["My last name has changed and I need to update my account details.", "Are SWIFT Transfers available at this bank?", "How often am I able to top-up?", "Is there a way to change my PIN without having to go to the bank?", "How does a US resident go about acquiring a new card?", "Why can't I get cash out?", "Canceling my order is what I need to do right now.", "I'm trying to verify my top up card, how do I do that?", "Why is it saying my card payment is declined when I made it?", "There is a direct debit charge on my account that is not mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I transfer to another account?", "pos": "My beneficiary didn't receive my transfer", "neg": ["How can I top up with a cheque?", "My top up hasn't gone through yet, why?", "Why did my payment not go through why did it cancel?", "I was expecting my new card by now.", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "I think my card payment has been reverted", "Can I pay for my gas using my Apple watch?", "My pin needs unblocking, unblock it please?", "It says the transfer wasn't accepted.", "I cant prove who I am"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "pos": "Why is this not letting me exchange crypto? I need help making this transaction go through.", "neg": ["My card hasn't arrived yet. What do I do?", "I want a disposable virtual card, how do I do that?", "Can I use a check to top up?", "Can I have multiple currencies in my account?", "How much is it to use my US debit or credit card to top up?", "I am still waiting for the cash to be returned from a cheque I deposited!", "Can I have it delivered on a specific date?", "When exchanging currencies, is there an extra fee?", "What was the extra charge for withdrawing money?", "I see an unfamiliar payment on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "pos": "Why is my beneficiary not working?", "neg": ["I tried to make a transfer, but it didn't work.", "Is there a charge for getting my money?", "I found the card that I thought I lost, and I would like to reactivate it.", "How much am I allowed to top-up?", "Why didn't my transfer complete?", "I'm happy with Mastercard and want to stick with just that credit card.", "Where's my top up code?", "Why would you decline my card?", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "My card won't physically work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I allowed to transfer money to a beneficiary?", "pos": "Why was I not allowed to do a transfer to a beneficiary?", "neg": ["Why am I being charged for withdrawing cash but haven't in the past?", "Do you have support for flat currencies?", "Transfers from the US how long will the wait be?", "Are there any hidden limit on the auto top-up?", "I paid two weeks ago and just got refunded", "My top-up was declined", "I'm interested in getting a card. How does one go about doing that?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Do the disposable cards have any restrictions on them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i tried to do a transfer to an account but it didn't work", "pos": "I cannot make a transfer to another account.", "neg": ["How come I got charged extra for withdrawing cash?", "how long does it take for a transfer to arrive", "There is a card payment I'm not familiar with.", "What is the process to get a new card when your old one expires?", "My virtual card is just not going through.", "What steps do I need to take to exchange currencies?", "Can you please check the exchange rate when I was getting cash?", "Why did you charge me extra when I withdrew cash?", "Are there limitations to what currency I can hold?", "How do I report possible fraudulent activity on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why can't my beneficiary make transactions?", "pos": "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "neg": ["I would like to return my purchases", "I deposited a cheque with some money, but the balance hasn't changed.", "What do I do to Top up my card?", "Any chance of getting the card outside the UK?", "How much can I top up in a day?", "Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?", "I got married and need to change my name.", "I am being charged a pound out of nowhere. What is this?", "What is the reason my top-up is still pending?", "A payment shows up on the app that I never made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't you let me name X as a beneficiary?", "pos": "I couldn't transfer to an account.", "neg": ["My phone was stolen! What do I need to do?", "Why hasn't my transaction completed?", "Tell me more about getting a virtual disposable card.", "I just sent money but the person I sent it to doesn't see it. What happened?", "Can you tell me about why the account I have was charged an extra 1$", "Why hasn't my friend received the money i sent them yet?", "Can I get an account for my son?", "I would like a second card.", "What does it mean if my top-up has not gone through?", "How do I add a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my beneficiary not working?", "pos": "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "neg": ["I think the bank made a mistake on the exchange rates", "I can't find my code", "I've forgotten my passcode. Can I reset?", "Can you tell me what countries you offer support for?", "What is this €1 charge?", "There is a payment that I was charged two times for.", "How long does it take to verify a person's identity?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "I was refunded the money for something I bought already.", "Somebody used my card without my knowledge!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer to my account was denied.", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["What does it mean when a transfer is \"pending\"?", "Why would you decline my card?", "What is the number of transactions I get with a disposable card?", "I want to close my account & I will never do business with you again.", "Can I pay online with my card?", "I can't find my code", "Can you explain to me why a cash withdrawal shows up as pending?", "It won't let me activate my card.", "How long does it take for cash withdrawals to hit my account?", "When do I get my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed to a beneficiary", "pos": "Why can't a beneficiary receive a money transfer from me?", "neg": ["My billing address changed and I need to update my information.", "My statement is showing I was Charged a dollar and I am not sure why.", "how long until a cash withdrawal will show on my account", "Is it possible to change from USD to GBP with your App?", "Help me delete my account.  I am not satisfied with the service.", "My top-up is not working. Why is that?", "This is not right, I was told I could take out cash at the ATM for free?", "I deposited money but my balance hasn't been updated yet.", "How can many disposable cards can I have per day?", "My transaction is on the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason I couldn't do a transfer to a beneficiary?", "pos": "My transfer to a beneficiary did not go through.  Why?", "neg": ["I tired to get cash in the ATM but it was cancelled", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "My cheque is slow to cash", "Why was I charged a fee for debit or credit card payment?", "How do I change my name after marriage", "When will my refund come through", "Help me verify my identify?", "my card was refused, why?", "Can an apple watch be used to tup-up?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer to a beneficiary did not go through.  Why?", "pos": "For some reason, I'm unable to transfer funds.", "neg": ["I think the exchange rate for the cash I withdrew was wrong.", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "Can you help me with proving my identity?", "I received $20 but I entered $100", "Do i have to top-up with my credit card before I can transfer?", "I need Australian dollars instead of UK currency.", "I need to exchange a currency - can I do that here?", "Is there a Mastercard ATM nearby?", "Why was my withdrawal requested cancelled by the ATM?", "Why isn't my refund on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My beneficiary didn't receive my transfer", "pos": "Why can't I add any beneficiary I choose?", "neg": ["Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "Why do you guys need to verify my identity?", "Is there a way to revert a transaction?", "Can you assist me in acquiring a virtual card?", "What currencies can I not hold many in, if so what are they?", "Why was my withdrawal requested cancelled by the ATM?", "How long will the transfer take?", "I am still waiting for a transfer I did", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "There is an extra 1£ charge on my app. Why did you charge me extra?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For some reason I am unable to preform a transfer to a beneficiary.", "pos": "The transfer to my beneficiary has not gone through", "neg": ["I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "Someone else accessed my account and made a payment.", "Is there a charge for topping up by card?", "I have a Visa and Mastercard, can I use these?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "Would I be able to open an account for my daughter?", "Explain top-up cancellation", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Can I order a disposable virtual card?", "It looks like my top-up was cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is a transfer to a beneficiary not possible?", "pos": "Why cant I send money to a beneficiary?", "neg": ["How about disposable virtual cards?", "I am waiting on this refund, hurry up.", "What do I do if my card is stolen?", "why was i charged a fee to transfer", "I could only take the amount of money that was available to me which was less then I expected.", "Are there restrictions on new cards in China?", "My currency rate is inaccurate.", "I just got a new card, and I want to know how to activate.", "I cancelled my card payment", "who should i contact if my refund doesn't go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer to another account was not allowed. Why is that?", "pos": "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "neg": ["What's the amount that I can top-up?", "Do I need to pay extra for exchanging currencies?", "My PIN was entered wrong and now I am blocked.  Please unblock.", "How many purchases can I make with one disposable card?", "How do I verify my identity online", "I would like for someone to tell me which fiat currencies that your company supports.", "What caused my cash withdrawal to be declined?", "I found my card. How can I put it into my app?", "How do I know how much money I will have when I travel abroad?", "How can my new card be activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "pos": "Why wasn't my payment to beneficiary X approved?", "neg": ["Where can I find top up by cash deposit?", "How can I dispute a direct debit transaction?", "How do I top up my account with a bank transfer?", "How do I edit the personal details on my account?", "When I made a transfer I was charged extra.", "I have my card, when whill my PIN be available?", "how can i transfer money from american express card", "Can I change my PIN online?", "I have lost my phone.", "What types of foreign money can be used with this service.?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer to my account was not allowed.", "pos": "My account did not allow the transfer.", "neg": ["An ATM swallowed my credit card!", "think someone is using my card with permission", "My identity wasn't verified", "My card arrived but I need to make it work in the app, how do I do that?", "When will I see my cash, since I already deposited my check?", "How long will a transfer from Europe take?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "If my funds are running low, will the app top up automatically?", "How do I revert a transaction?", "I deposited cash this morning, but it is not yet available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens when a beneficiary can't receive my transfer?", "pos": "Why wasn't my payment to beneficiary X approved?", "neg": ["How do I make sure my transfer isn't goin to an unsupported merchant?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "How do I go about ordering a card?", "I think the bank made a mistake on the exchange rates", "I need a second card on this account for my daughter.", "I want some extra physical cards.", "Can I get a second card for free?", "Is there any reason my cash withdrawal still shows as pending?", "How far is the closest ATM from me?", "I would like to reactivate my card that I previously reported lost. I located the card this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "pos": "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "neg": ["Please help!  There was an extra fee when I got cash.", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "How do I top up on my card?", "If I get another card, what kind of fees am I looking at?", "I transfered my balance a while back.  Why doesn't my account reflect this?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Why did the transfer fail when I attempted to do it earlier?", "I would like to activate my card what do I need to do?", "I have a pending payment on my card.  Why?", "I made a payment with my card that was cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card isn't letting me purchase something and I wanted to know why.", "pos": "Why can't I add any beneficiary I choose?", "neg": ["I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?", "tell me why I was charged more with my card?", "There is a direct debit charge that I don't recognize, what can I do?", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "I need a quick transfer from China.  How long would that take?", "Does my top up and apple pay work together?", "This card is accepted by what businesses?", "Why is my app showing me taking money that I did not take out?", "I received my card, how do I get it to work in the app?", "I need you to delete my account right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not transfer funds to a beneficiary; is there a problem with your software?", "pos": "My transfer to a beneficiary was rejected.", "neg": ["My Google pay top up isn't working.", "How can I reset my PIN?", "Someone might be using my card that is not me.", "Why doesn't my passcode work?", "I returned an item but don't see it on my account?", "Please tell me if I'm going to be charged for sending out more cards?", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "I changed the currency, but why is it costing more?", "I've got to have one of those virtual cards.", "Can this card be used at all ATMs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "pos": "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "neg": ["I was double-charged for a transaction", "What are the limitations on the disposable cards?", "Do you provide cards to people not in the UK?", "I have a duplicate payment on my card.", "I wish to remove my account.", "Why was one of my transfers declined?", "I would like to know what the restrictions are for the disposable cards.", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "After my card expires what should I do?", "I saw there is a cash withdrawal from my account via the app which I did not complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My beneficiary is unable to transact", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["Unsure how to provide my identity.", "I sent money about 5 days ago and the recipient has not received the money yet.", "Can you do exchanges of EUR?", "Bank transfer to account did not show up, please help?", "If my top-up didn't transfer, what went wrong?", "Tell me what I need to do to activate my card.", "I was informed that transfers were free. I noticed I have a fee but why?", "i have tried everything to complete a transfer but can't, what should i do next", "Can I choose what card I can use", "Hi, I have an apple watch. How do I use it to top up my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to move money to another beneficiary. Why is it not working?", "pos": "Why  am I being told this  transfer will not  go thru", "neg": ["Where do I need to go to change my PIN?", "How do I use bank transfer to top up my account?", "I want to use my card. How do I activate it?", "I was not distributed the correct amount of cash that I asked for", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "What is the maximum for auto top-up?", "When did I get a $1 extra fee on my statement?", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "I know I'm getting a new card but would like know when I can expect to receive it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "pos": "Why was I not allowed to do a transfer to a beneficiary?", "neg": ["I am unable to use my top-up on the app. Could you explain this to me?", "Give me a refund", "Is there a way to tell where the money came from?", "What are these fees i am paying?", "Why does it matter that I prove my identity?", "Why is my contactless not working?", "What currency can I use to add money?", "I no longer want this can i cancel my purchase?", "How do you exchange currencies", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I not allowed to add a certain beneficiary?", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["MY transfer has still not appeared.", "I want a refund on this.", "Does my top up and apple pay work together?", "I can't seem to be able to use my card", "I think something went wrong, I didn't get the right amount.", "In the app, where do I find my card PIN?", "I need a new card.", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "Do i have to wait to get the pin or can i set up a pin", "How long does it take for cash withdrawals to hit my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why cant I send money to a beneficiary?", "pos": "My account did not allow the transfer.", "neg": ["How will I know my pin number?", "i put money on my card and i dont see it on the balance", "What is the fee if I use a European bank for a top up?", "I am not happy with your company. Please delete my account asap.", "My card wont work at an ATM", "I can't get cash from the ATM!", "I visited the ATM but got less money than what I requested. Why?", "Could you tell me the fiat currencies that you work with?", "Is an auto top-up option available?", "I want to top up by card, what do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I not allowed to do a transfer to a beneficiary?", "pos": "Why is this not letting me exchange crypto? I need help making this transaction go through.", "neg": ["What if my top up is reverted?", "Do I have to pay extra if I use an international card to top up my account?", "I can't find the virtual card", "How long does it take for my top up to clear?", "My card is not working when I try to use it.", "What if I don't verify my identity?", "How do you decide what your exchange rates are?", "Why check my identity?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "Asked for $100 but only got $20. Why would this happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I transfer money to a beneficiary", "pos": "why did my account decline a incoming transfer", "neg": ["I am having trouble with the app recognizing me.", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "I want to change my account details.", "Explain why my top up has been reverted please.", "I paid two weeks ago and just got refunded", "Which fiat currencies are supported by you?", "There is an unauthorized payment in my statement.", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "I need my virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My beneficiary is not allowed?  Why?", "pos": "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "neg": ["How long after I receive my statement can I dispute payments on it?", "can i get a physical card online", "How do I add the card I just received to show up in the app?", "Why am I being charge a fee when using an ATM?", "Is there a cost to receive money?", "I've made a bank transfer but the money doesn't seem to be in my account.", "Would it be possible for me to get a second card?", "How do i activate my card", "How long does it take for a refund to appear?", "I got charged two times for a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't my beneficiary access my account?", "pos": "Why was my transfer stopped ?", "neg": ["I am waiting for a payment to be processed", "Why do I get a fee every time I transfer?", "Is it possible to top up using a cheque?", "Can I use my card for online payments?", "Isn't my top-up supposed to mean its complete?", "Where do we mail the card?", "app malfunctioning, does not know its me", "I do not need GBP, I need AUD, how do I convert it?", "How can I verify the top-up card?", "An ATM swallowed my credit card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "pos": "I cannot make a transfer to another account.", "neg": ["Are there cash machines where I can change my PIN?", "Is there a fee to get an actual card?", "I think my top up has been reverted", "Your machine took my card. How do I get it back?", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "Will I be charged a fee to top up using a debit or credit card?", "Do I have to go to an actual bank to change my PIN?", "When can I expect my transfer to reach my account?", "How can I alteration my PIN?", "Is topping up free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money to a beneficiary, but I couldn't.", "pos": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "neg": ["My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "I tried to do a transfer but I got a message that it was declined.", "I would like to order a virtual card, where can I get one?", "What is the top-up limit on my cards?", "Will there be extra charges regarding to adding money into my international card?", "What do the disposable cards do?", "I do not see the money I transferred into this account", "Reasons for top up cancellation.", "The exchange rate is incorrect for my payment.", "My card payment has been declined, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I not allowed to transfer money to my cryptocurrency exchange?", "pos": "Why does my transfer keep generating an error message?", "neg": ["Need to report a change of address.", "Why is my card payment still pending?", "How do I change to a different currency?", "I deposited cash this morning, but it is not yet available.", "Do I have to manually top up once I'm too low?", "How many disposable cards per person?", "Can you tell me how long it takes for a new card to come?", "What is the minimum age required to open an account with your service?", "How can I receive my salary in another currency?", "My card has been lost / stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "pos": "I cannot make a transfer to another account.", "neg": ["i need help finding the auto top up option.", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "What areas are cards delivered to?", "Will I be charged to top off my account?", "I can't seem to use my card. Can you help?", "How often am I able to top-up?", "Is there a reason for my top up to be cancelled?", "I made a mistake of transferring, can I cancel my previous transfer?", "Which countries does your service work in?", "My card didn't work at the ATM in Notting Hill.  Is my card working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "pos": "Why can't a beneficiary receive a money transfer from me?", "neg": ["Why do I have two charges It should only be one charge?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "Why am I missing my refund", "What fiat currencies do you support?", "If someone in a different country sends me money, do I have to pay a fee?", "I have an incorrect charge and would like a refund.", "Can I get a Visa from you?", "I'd like to get another card", "Are there restrictions on disposable virtual cards?", "Can I use an auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble transferring money to a beneficiery.", "pos": "why did my account decline a incoming transfer", "neg": ["Are there any fees when exchanging to foreign currencies?", "My top up hasn't gone through", "what is my monthly spending limit because i was refused my money at an atm", "How do I check security settings using the app?", "Why is my money not in my account. I have already sent it out.", "My card payment has not been withdrawn from my account", "I have a card payment I didn't make", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Are there businesses that don't accept this card?", "Are there downsides to using a disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "pos": "Are there restrictions to transfers to certain accounts?", "neg": ["why hasn't my virtual card arrived?", "i need to trace a deposit", "is it just visa or can i also use mastercard?", "should i add money via bank transfer instead", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "How soon will I get my card?", "How much does it cost to do a transfer?", "What top up charges are there for US cards?", "I don't understand why you want so much of my personal info.", "How many disposable cards can I make in a day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why did my account decline a incoming transfer", "pos": "For some reason, I'm unable to transfer funds.", "neg": ["I received a fee for obtaining cash, is this correct?", "An ATM machine didn't give me back my card.", "Why did the ATM take my card and keep it?", "What do the disposable cards do?", "My bank card has expired, how can I get a new physical card?", "Is there a fee for topping off a US card?", "I saw I was charged extra for money I withdrew?", "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "The cheque I deposited isn't showing in my account", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are the reasons why you would not be able to process a payment", "pos": "I cannot make a transfer to another account.", "neg": ["My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "I have multiple of the same transaction", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I think my card is expiring, what happens then?", "Why did you give me so little currency?", "I'm interested in using fiat currencies, which do you support?", "I think someone stole my card because I can't find it.", "I am not able to make a purchase because there is an issue with my card", "How do I close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my transfer to another account work?", "pos": "Why was my transfer stopped ?", "neg": ["How do I get a real card?", "who can put money in my account?", "I've obtained the card, how do I enable it on the app?", "What should I do if I think my card was stolen?", "How long do transfers from Europe take?", "There is a payment with my card which i definitely did not do.", "And do you have virtual cards instead of physical ones?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "My identity verification isn't working", "Where can I check out the source of available funds in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I add any beneficiary I choose?", "pos": "Why does my transfer keep generating an error message?", "neg": ["daughter needs card, how do i add her", "How is this transfer supposed to work? It's not working for me.", "My disposable virtual card was rejected.", "Why am I being charged for ATM fees?", "Someone used my card without my permission.", "How many disposable cards can I have at one time?", "Will the system automatically update once there is no more money left?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "I dont know what happened, but my payment was cancelled", "Where can I get my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't transfer to an account.", "pos": "My account did not allow the transfer.", "neg": ["what is source of my money", "I would like to give another card to my daughter, how can I proceed?", "Will I be charged if I add more cards to the account?", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??", "I live in the EU - can I get a card?", "I need my card right away.", "When do i get charged a fee for using the card?", "Are there limits to businesses that will accept this card?", "where do i find out about exchange fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account did not allow the transfer.", "pos": "why didnt my account allow a transfer", "neg": ["What do I need to do for a refund?", "I would like to purchase another card.", "when will my transfer arrive", "How long does it take for pending to go through", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "The activation process did not work, please help?", "May I change my PIN?", "I am trying to exchange AUD for GBP, how do I do that?", "How do I report a cash withdrawal that wasn't me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wasn't my payment to beneficiary X approved?", "pos": "Why was my transfer stopped ?", "neg": ["I think that the card is stolen.  What are my next steps?", "Transfers from the US how long will the wait be?", "Why did the ATM give me less money than what I requested?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "I would like a disposable virtual card, could I get one?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Help!  In the app there is a direct debit that I don't remember.", "Is there a way for me to check my balance?", "How can I tell if there will be a fee added to my payment or not?", "Is there a list of where I can use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer to my beneficiary has not gone through", "pos": "Why was my transfer stopped ?", "neg": ["I believe my card payment were reverted", "I think my card is expiring, what happens then?", "I want to transfer money. How do I do that for my account?", "I got charged in double and want a refund", "How do I activate my card so I can start using it?", "Where do I order additional cards?", "Supported countries", "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.", "How do I change my AUD into GBP?", "Do I have a $1 extra fee on the statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my transfer keep generating an error message?", "pos": "Why can't a beneficiary receive a money transfer from me?", "neg": ["I've obtained the card, how do I enable it on the app?", "It is listed in my app that I made a payment which I did not actually make", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "How many days until my US transfer arrives?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "How much longer is it going to take to get my new card?", "Why would a merchant revert my payment?", "What are the limits to where my card will be accepted?", "How long does it take to receive my card?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my transfer stopped ?", "pos": "Why can't a beneficiary receive a money transfer from me?", "neg": ["The app is showing a payment I never made.", "How much can I top up in a day?", "How long will it take for my cash withdrawal to no longer show as pending?", "How much extra will I be charged for exchanging foreign currency?", "I an not sure but it looks as if a card payment I made was cancelled.", "How long will delivery to the US take?", "Where to check top ups pending?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "Is there a way to revert a transaction?", "Can I have more disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "pos": "why didnt my account allow a transfer", "neg": ["I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "The fee charged when I changed rubles into British pounds was too much.", "What do I do if my phone was stolen?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "What is limit of disposable cards  I can make per day?", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "Can I change my in at all ATM's?", "Do you have any options to top up with a cheque on my account?", "I am interested in giving a second card to my daughter, how can I make this happen?", "I bought something that I need a refund for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cant transfer money into my account", "pos": "For some reason, I'm unable to transfer funds.", "neg": ["I can't seem to be able to use my card", "How can I move money from my account at a different bank to the account I have at this bank.", "where can i have a virtual card", "How can I Use thereto-top option?", "Help!  I forgot my password.", "ATMs, which ones will accept this card?", "What documents do you need to verify my identity?", "can i transfer money i the app", "Are refunds allowed for certain items.", "I don't know the code for the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is this not letting me exchange crypto? I need help making this transaction go through.", "pos": "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "neg": ["I'm having trouble with proving my identity.", "Someone else made a Direct Debit transaction on my account", "Can I edit my details?", "Why was I not able to complete my transfer?", "Can you tell me why my transfer is failing and help resolve?", "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "Is there a fee for sending additional cards?", "What steps can I take if someone else is using my card?", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why  am I being told this  transfer will not  go thru", "pos": "My transfer to a beneficiary was rejected.", "neg": ["I've been waiting a while for my card, is there a way to know when it will arrive?", "how to exchange currencies", "I can't find my refund. Please help.", "Can I top up with Google Pay?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "What is your age limit?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "How do I set up an account for my children?", "How many ATMs will take this card?", "Will you send me a new card in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "pos": "Why can I not do a transfer to a beneficiary?", "neg": ["I get a \"decline\" message when doing a transfer", "How can I get my card out of the ATM?", "There is a strange charge on my debit statement", "i needed money for a night out with the girls but i was declined, why?", "I tried activating my card and it doesn't work how do I solve this problem?", "What is the procedure for me to get more cards on my account?", "I received a decline message on a transfer", "For the disposable cards, what are the restrictions?", "Does your app allow currency exchange from USD to GBP?", "I am not sure but someone else might be using my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why didnt my account allow a transfer", "pos": "Why can I not do a transfer to a beneficiary?", "neg": ["What is the fee for a cash withdrawal?", "I can't verify my ID. Why?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "I just have one additional card from the USA. Do you support that?", "What happened to the money that I deposited?", "How do I replace my card before it expires?", "My balance didn't change after I transferred some money.", "The exchange rate was messed up from the ATM", "What can I do with a disposable virtual card?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot make a transfer to another account.", "pos": "Are there restrictions to transfers to certain accounts?", "neg": ["I have been charged twice for the same transaction.", "My card gets rejected when I try to use it", "How would I be able to make changes to my personal details?", "Why is the identity check involved?", "Is a physical card also available", "The app reverted my recent payment", "Although I transferred some money, it has not as of yet, arrived.", "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "I might need to exchange between USD and GBP, is this possible with your app?", "Please send my refund now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "pos": "Why can I not do a transfer to a beneficiary?", "neg": ["Why would my payment have been returned to my account?", "how can i transfer money from american express card", "I thought transfers were free. Why was I charged to transfer?", "how do i get a new card", "I have a new card and need to activate it", "Although I am not located in the UK area, may i still receive a card?", "Why has my new card still not come?", "how much is it to exchange currency", "If I don't live in the UK, can I still get a card?", "I am angry that I got charged for using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer to a beneficiary was rejected.", "pos": "Why can I not do a transfer to a beneficiary?", "neg": ["why hasn't my virtual card arrived?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "Please explain the extra fee when I paid with the card.", "My card payment reverted back, I think.", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "ATM only gave me $20 instead of $100", "When did you send me my new card?", "How much would it cost me if I transfer?", "What should I do when my card reaches its expiry date?", "i tried to withdraw money but was told i didn't have funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there restrictions to transfers to certain accounts?", "pos": "For some reason, I'm unable to transfer funds.", "neg": ["The ATM wouldn't let me withdraw cash.", "Where did the money I deposit go??", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "I messed up a transfer and need to reverse it.", "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "How many payments can I make using a virtual card?", "My top-up is still pending", "A withdrawal is showing that I don't recognize", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't a beneficiary receive a money transfer from me?", "pos": "For some reason, I'm unable to transfer funds.", "neg": ["How can I exchange currencies using your app?", "How can I activate my new card? I didn't recieve any information with it about how to do so.", "I could not use my card in a store.", "Where can I update my pin number?", "when will my transfer arrive", "Card activation is not working. What do i do?", "Why was my card declined?", "top up cancellation", "I want to create a new pin.", "I was double-charged for a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For some reason, I'm unable to transfer funds.", "pos": "Why can I not do a transfer to a beneficiary?", "neg": ["Why does top-up require verification?", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "How do I transfer money from one bank account to another?", "Tell me why my card payment has been declined.", "My preference is Mastercard.", "I need to get visa and mastercard", "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "Says that my top-up is incomplete?", "How long is the wait for a money transfer to post?", "ATM apparently not working?  Couldn't access funds in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee when making this transfer when I shouldn't have been?", "pos": "why was a extra fee added to my account for transfer ?", "neg": ["I already paid to top-up but the funds aren't available yet, where are they?", "Help me activate my new card.", "Who do I make a check out to if I want to top off my account?", "What is the longest a US transfer should take to appear in my account?", "I can't use my virtual disposable card", "Can you send me a Mastercard, instead of a Visa?", "I want to transfer some money from my other bank account into this one.", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "Why won't my transfer go through?", "How long will the $1 charge show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee for a transfer. Where did it come from?", "pos": "After a transfer, I see an extra fee.  Why?", "neg": ["I'm waiting for a money transfer to show, still.", "I would like a disposable virtual card, could I get one?", "What is needed for identity verification?", "How much are the rates of exchange?", "Are you sure this is the interbank exchange rate? This rate is really bad.", "I made a purchase but the exchange rate is wrong?", "The ATM wouldn't allow me to withdraw money", "How fast can I transfer something from China?", "Can you  tell me how to get AUD not GBP?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got an unexpected charge on my transfers. How can I correct this?", "pos": "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "neg": ["What do I use to verify my identity?", "How to receive virtual card?", "I think I was charged twice, please help!", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Please list the countries you support.", "When will it be delivered to the US?", "What is the first step that I should take after my card has been stolen?", "I have not received my card and it's been a week, what do I do?", "I still don't have a refund.", "Help!  What should I do?  My phone was stolen yesterday."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a fee from a transfer that is not supposed to be here!", "pos": "Why is there a fee on my money transfer?", "neg": ["Is it possible for me to give my daughter a second card for this account?", "What happens when a beneficiary can't receive my transfer?", "What are the charges for topping up US card?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "Can this card be used at all ATMs?", "My card info was stolen, what do I do?", "What happens when I money transaction doesn't show up on the receiving side?", "How can I dispute a debit transaction?", "My money transaction hasn't arrived.", "I want to get my hands on one of those virtual cards!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I seeing a transfer fee on my bank statement?", "pos": "Why were there additional charges when I transferred funds?", "neg": ["what to do about stolen phone", "Card payment is still pending, why is that the case?", "Why are you charging me fees for using my card?", "A transaction to a friend still hasn't shown up.", "Can I add other people to my account, so they can top up?", "Please explain how disposable virtual card work.", "Where is the card I ordered 2 weeks ago?", "is there a reason that my payment didnt go through", "Why won't my virtual card work?", "i have been trying to top up my account with a check but it won't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "pos": "My transfer seems to be too expensive.", "neg": ["I managed to drunken block my card :(( Help!", "What's up with verifying top-ups?", "Can I get a few more physical cards?", "Why isn't my refund shown on my statement?", "I have a missing refund", "What currencies do you support?", "What should I do if I can't use my card?", "Which one are you?  Visa or Mastercard?", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "I can't find my phone and I'm worried someone is going to use it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a random fee for a transfer I made?", "pos": "Why am I being charged to transfer funds?", "neg": ["How is the current exchange rate?", "I got less cash at the ATM than I asked for. Why?", "When will you be taking orders for disposable virtual cards?", "I'm not happy, I want to close my account.", "I am still waiting for a money transfer to appear.", "How old do my kids need to be to open an account?", "What is limit of disposable cards  I can make per day?", "If I exchange currencies on a regular basis, is there a discount?", "How can I exchange to EUR?", "What do I need to know about topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "pos": "How much do I have to pay if I want to transfer money?", "neg": ["Do all businesses take this card?", "Are there specific ATM's that I can draw money from?", "I would like to get both Mastercard and Visa card from you if that's possible.", "What would the age limit be?", "What's the limit for disposable virtual cards?", "I transfered my balance a while back.  Why doesn't my account reflect this?", "Please assist me with activation.", "I made a check and cash deposit that wasn't credited to my account.", "What fees do you charge for the standard card?", "How can I setup automatic top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "pos": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "neg": ["I tried topping off my account with a card, but the money is not in my account despite the charge going through", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "I am looking to get a Visa credit card, what must I do to achieve this?", "If my card payment isn't working what do I do?", "I want a physical card", "I want my card I just received to show up in the app. How do I do that?", "When will the money from my bank transfer be available?", "What are the maximum amount you can do for auto top-up?", "There is a debit transaction on my statement that I did not make", "top up with credit card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "pos": "Why is there a fee for my transfer?", "neg": ["I would like a virtual card...how do I get one?", "What form of identification is accepted?", "My identity isn't being accepted, what should I do?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Are there limits to businesses that will accept this card?", "How will I know where my funds are coming from?", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "I need to transfer some money, can I use my credit card?", "I need a refund for something I bought.", "I need a refund. This is not what i wanted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a fee listed for a transfer.", "pos": "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "neg": ["What is the maximum transactions I can use on a disposable card?", "Can I verify my top-up card?", "What do I do if my payment was reverted?", "If my salary is in GBP, do I need to do something?", "Where is the card PIN located?", "What's your refund policy if I bought an item from you?", "The ATM will not let me get cash, WHY?", "Why is my transfer stuck on pending?", "Why was my transfer request decline?", "Please send my card as quickly as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "pos": "I was charge a fee that I wasn't told about", "neg": ["Can I have a Visa card?", "Needed gas, been delayed for half an hour.Please fix it!", "I checked my statement and saw a charge of one pound, where is this charge coming from?", "This is not right, I was told I could take out cash at the ATM for free?", "Why was the payment on my card declined?", "Why wouldn't the ATM give me my money?", "Is there a limit on making disposable cards?", "There was an extra charge when I used my card", "Why i'm I being charged an extra pound", "Which fiat currencies do you currently support? Will this change in this future?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "pos": "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "neg": ["I think I was charged a different exchange rate than what was posted at the time.", "wheres my money receipt", "Do you take SWIFT transfers?", "Why can't I withdraw money?", "What is the daily limit on my card?", "Tell me about the limit for top ups.", "How long does a transfer take?", "Why have I received a rebate for my payment after a week?", "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "how do i get a pin for my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have an unexpected fee on my bill?", "pos": "I transferred money from one account to another account and I charged a fee for it. Why is that?", "neg": ["The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "Why hasn't my card arrived yet?", "Will you guys charge me for topping up by transfer?", "My cash received does not match what has been requested", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "what is the exchange rate when i get cash", "I did not get enough cash", "I don't see me 'top up' in my wallet", "What is the limits on the number of disposable cards I can have?", "I could not get a top-up to work, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "pos": "why is there a fee for the transfer I made?", "neg": ["There is random cash in my account.", "Why did I get charged twice for the same thing", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "Why won't the ATM let me withdraw money?", "Can you please tell me why I cant get money from the ATM?", "Do you have an option for auto top up?", "What do I need to do in order to get a new card?", "Why is my refund not showing up on the statement?", "Is it possible to have an item refunded?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "pos": "I should not have been charged a fee for my transfer.", "neg": ["how do i get the card linked", "is there a way to do automatic top up", "how to get new card after atm eats it", "This company is bad, delete my account now.", "How can I add a new card?", "When will my deposit post to my account?", "How can i get a refund for something i just bought?", "Are top-ups unlimited?", "i tried using a virtual card for a hotel but it didn't work, why not", "My card payment was not successful."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer.  What is the extra fee?", "pos": "Am I charged a fee to transfer funds?", "neg": ["How much would an extra card cost?", "I got a fee when paying with my card", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "Card activation is not working. What do i do?", "I would like to change my name after marriage.", "I didn't set up a direct debit payment on my account.", "My card was declined", "Can I use this app to change money?", "I was charged an extra dollar on my account and would like to know the reason.", "Is there a few for exchanging foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it normal to see a fee for transferring money?", "pos": "After a transfer, I see an extra fee.  Why?", "neg": ["I see a duplicate payment.", "Mastercard is preferred to me.", "What is the source of the money in my account?", "I don't know my PIN, how can I find that out?", "I have an outgoing transfer", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "When will I get a virtual card? I haven't gotten one yet", "How much more do you charge for currency exchange?", "This place has been too much work so I'd just like to close out my account & be done.", "What's the wait time for European transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Should I be seeing a fee applied for my money transfer?", "pos": "There is a fee for a transfer, please explain that to me.", "neg": ["What do I do if I have been charged twice?", "I purchased something abroad and the incorrect exchange rate was applied.", "Can you explain to me why a cash withdrawal shows up as pending?", "I think the exchange rate for my for my cash withdrawal is wrong", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "How do I get my card back quickly from a bank machine that it?", "I need to change my phone number.", "How can I get a refund for a purchase?", "I received my salary in the wrong currency. How do I change this?", "Is it possible to get one of your cards in the European Union?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was money taken for a transfer?", "pos": "I transferred money, but I think I've been charged a fee for it?", "neg": ["explain the virtual card", "I really need to know how to change my pin.", "I think there has been a mistake with my transfer", "Is it possible to get a physical card?", "What is the identity verification process?", "I got cash and the exchange rate should have been different than it ended up being.", "I need to change my home address.", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "help my money isnt showing up", "Can I use the app without my phone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "pos": "I thought transfers were free. Why was I charged to transfer?", "neg": ["How come I was charged an extra fee when paying with the card?", "Can I link my card I previously received?", "Why cant I send money to a beneficiary?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "What is the way to go about getting a virtual card?", "Where is the top-up verification code sent?", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I get a fee every time I transfer?", "pos": "Why has transferring money resulted in a charge?", "neg": ["Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "How come my cash withdrawal came with an unnecessary fee?!", "Do I need to do something to get a new card once it expires?", "I want to cancel the transaction I made earlier", "I made a payment with my card that was cancelled?", "Is there a tracking number for the card?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "do i have to wait for a physical card before i get my pin", "I put cash in my account, but I don't see it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason for the fee charge on my transfer?", "pos": "Am I charged a fee to transfer funds?", "neg": ["What should I do if I think that someone might be using me card?", "I want to add money to my international card, so are there any fees charged to do this?", "How do I go about transferring money using my credit card?", "I saw a payment come out of my account for a merchant I don't remember.", "How long does it take to receive my card?", "Is the top-up amount unlimited?", "Is it okay to hold money in multiple currencies?", "Who do I contact if there is a direct debit that I did not create.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "There's an error with the rate that is charged."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "pos": "Please explain the fee on a transfer I made.", "neg": ["How can I top up my card with another card?", "Where do I get a virtual card?", "What is this fee for card payment?", "You accepts my card?", "Why would I receive an error that my transfer isn't possible when I've done it before?", "I don't see the verification code for my card transfer.", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?", "Should I complete my security verification before I can use my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you elaborate on why I have an extra charge just for transferring?", "pos": "I should not have been charged a fee for my transfer.", "neg": ["How to verify top up card?", "I have duplicate charges for the same transaction", "What should I do if I see an unauthorized withdrawal on my statement?", "My PIN has been blocked.", "I only have a card from the US is that okay?", "What does it mean if my cash withdrawal is pending?", "I sent some money and the account hasn't recived the transfer I made.", "What should I do if I see a withdrawal is pending?", "At what age can I open an account?", "Can you please explain why the exchange rate for the item I bought is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "pos": "Will I get extra charges?", "neg": ["Can I reset my PIN if it is blocked?", "i haven't received my order and want a refund", "I already got my item but just got my money back", "Where can I withdraw money from?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "Explain the payment that was declined!", "My money I had was gone and I could not get gas!", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "How can I configure what currency my salary is in if it's in GBP?", "where are the transfers originating"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for transferring money", "pos": "I should not have been charged a fee for my transfer.", "neg": ["I need to find out where the card is that I ordered.", "What fees are charged when I top up", "I want to set up an auto top-up", "I haven't received my PIN yet. Do I need to get it from you?", "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "Why does my statement show an extra fee?", "Am I going to see a charge for a SEPA transfer?", "How long do you have to wait to see your virtual card your ordered?", "Is there a way to set up an auto top-up?", "How do I fix my card if it is broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for transferring money?", "pos": "This transfer incurred a fee that I don't think is right.", "neg": ["In my account I noticed my ATM withdrawal is still pending", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "What currencies does google pay top up accept?", "I got cash abroad and need to check the exchange rate", "How high is the exchange fee?", "I was wondering, Can I get my pay in another currency?", "I used my pin too many times.", "Can I get paid for this in another currency?", "What is the exchange rate for EUR?", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I was transferring money I was charged extra why?", "pos": "I was charged a fee for a transfer.", "neg": ["How can I tell the source for my available funds?", "The payment on my card shows as pending.", "How do I add an existing card to the app?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "My card is stuck inside the ATM, what am I supposed to do?", "Is there a fee for topping off by transfer?", "is a transfer to a beneficiary allowed?", "My daughter needs to open account.", "I have a cash withdrawal in my statement. Why is that?", "Why was I not able to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "pos": "Why is there a fee on my money transfer?", "neg": ["I made a transfer into my account and now I need to cancel it", "Can I cancel a transaction?", "How do I get a new card sent to China?", "Why hasn't my refund appeared on my statement?", "I can't seem to use my card. Can you help?", "I see a direct debit transaction that I didn't make.", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "I think my card is lost.  What do I do?", "is there a limit on top ups", "I requested money from the ATM and it didn't give me as much as I requested."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee for doing a transfer?", "pos": "Why was a fee changed for my transfer?", "neg": ["I am on vacation in Spain and need to change my pin.", "What are the guidelines for the disposable cards?", "How high is the exchange fee?", "What is the reason for my beneficiary to be disallowed?", "Why can't I take $100 out", "Why won't the ATM let me withdraw money?", "What currencies do you accept for adding money?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "I withdrew cash but it still shows as pending?", "my payment was rejected"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't know there was a charge for tranferring. What is the charge?", "pos": "why was a extra fee added to my account for transfer ?", "neg": ["If I need to transfer something quick from China, how long does that take?", "How long does it take for a purchase to go from pending to authorised?", "should i contact customer support if i can't edit details", "There was an extra fee on my account when I got cash.", "Can I get a card even though I live in the US", "How can my new card be activated?", "I cannot view the refunded amount in my account.", "I noticed my transfer was declined.", "Why hasn't the transaction I did to my friend arrive yet?", "There's a cash withdrawal on my account that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "pos": "Am I charged a fee to transfer funds?", "neg": ["I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "Why am I being charged to withdrawal money?", "What is your age limit?", "When will the transaction go through?", "How long do I have to wait for my bank transfer to appear in my account?", "How come I can't put money in my top up account?", "I need to have an item refunded.", "Is there a fee for topping up a card?", "Is there a way to top up using my Apple Watch?", "how do I get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I bought something online and it says there was a fee to transfer money. Isn't that free?", "pos": "Why was there a transfer fee on my account?", "neg": ["oh my god I lost my card! what should I do?", "\nWhere can I withdraw money from?", "I just saw a fee on my account. When do these get charged?", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "What is your age limit?", "My card is stuck inside the ATM, what am I supposed to do?", "Can exchanged be made to EUR?", "I tried to top up, but it didn't finish.", "How do I replace a card that's going to expire?", "So, my transfer is showing as pending, when will it actually go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of fees will I pay when I transfer?", "pos": "When I made a transfer I was charged extra.", "neg": ["My identity verification isn't working", "What are the disposable virtual card limits?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "Is my card denied anywhere?", "How can I change to another currency?", "Are you located in other countries?", "I'm concerned because my cash withdrawal is pending.", "How are cash withdrawals pending?", "What type of card will I receive?", "How can I change the currency I'm exchanging from AUD to GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee that comes with transfers?", "pos": "Why did I get charged for a transfer?", "neg": ["My currency rate is inaccurate.", "Will I get Visa or MasterCard?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Why am I charged a fee for getting cash?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "What's the card you sent me's tracking number?", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "Please explain why my top-up hasn't been processed yet?", "I was charged an extra pound for no reason. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain the transfer fee that I was charged?", "pos": "Why am I seeing a fee for transferring money?", "neg": ["I am seeing inside the App a some cash withdrawal that is not mine", "My card was stolen last night.", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "Do you offer disposable virtual cards too?", "I need my card to be activated right now.", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "where can I get the info for my funds", "Why is it taking so long for my pending transaction to post as cleared?", "An incorrect exchange rate was applied to an item I bought.", "How long does it take for a top up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "pos": "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "neg": ["My transfer failed, why did that happen?", "How will I know where my funds are coming from?", "where is my new card?", "I am having trouble to verify my identity", "I tried to get cash but it was declined!", "Can I use google pay to top up?", "My top-up is still pending", "What payment methods are used to top up?", "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged a fee for my transfer?", "pos": "I had an unexpected fee", "neg": ["Can cards be dispatched on a specific date?", "Can you unblock my account?  I entered the PIN wrong.", "When will my top-up happen?", "Can I set up to my account to automatically top up?", "Can I verify my top-up card?", "What is the top-up limit on my cards?", "Which cards do you support for top up?", "What cards do you accept to top up my account?", "I can't see the transfer that I put in.", "I can't make purchases with my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there an extra fee on a transfer?", "pos": "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "neg": ["My statement shows charges for things I never purchased. Were my account details stolen?", "What stipulations do disposable cards entail?", "My top up was rejected. Why?", "The transfer I tried to make failed.", "How can my friend pay me?", "Can I unblock my PIN in the app?", "I prefer using Mastercard, can I substitute?", "How many disposable cards am I allowed to have?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "Can I increase my top-up maximum?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "pos": "Why are there additional fees for transfers?", "neg": ["My payment did not go through because the app reverted it", "I am looking to get a Visa credit card, what must I do to achieve this?", "Will you be adding more currencies in the future?", "I would like to dispute a payment I didnt make", "I sent money to someone but they haven't gotten it, what's going on?", "I've forgotten my passcode. Can I reset?", "Is there a discount for multiple currency exchanges?", "I want a real card", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "Can I hold more than one currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just transferred some money. Why was I charged a fee?", "pos": "I was charge a fee that I wasn't told about", "neg": ["I'm waiting for my transaction to complete.", "Tell me about verifying top-up", "Where do you need to live to receive card", "I want to deactivate my account.", "why has a cash withdrawal charged me?", "Is there a way to use a cheque to top up my account?", "Someone took my card without my permission.", "I think something went wrong, I didn't get the right amount.", "Can I have it by a certain date?", "Can I change my PIN without going to a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's something wrong on my bill. A transfer fee should never have been added.", "pos": "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "neg": ["I'm wanting to get a Visa card today.", "How do I input a new address?", "Am I able to get a refund for a purchase?", "I had everything lined up to make a transfer, and then it rejected it.", "My card is missing!  Help!", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "My card is about to expire.  How do I get a new card?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "\nDo I need to go to a physical bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I should not have been charged a fee for my transfer.", "pos": "why was i chargged", "neg": ["Can you tell me where my readily available cash has come from?", "The balance hasn't changed yet after depositing a cheque with some money.", "I cannot tell what my top up currently is.", "Can I use a disposable virtual card for any purchase?", "Do you have the option for a disposable virtual card?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "What currencies can I not hold many in, if so what are they?", "How long does it take for my id to verify?", "How do I request a disposable virtual card?", "Under what condition will my payment revert?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there an extra charge when I transferred money?", "pos": "Why was I charged extra when transferring?", "neg": ["How do i find my top-up card's verification code?", "My transfer says pending. What does that mean?", "How can I change currency type?", "Which currencies do you accept for adding money?", "I just moved to the US how do I get a card?", "I am inquiring about your auto top up feature.", "What is the maximum times I can auto top-up?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "How to receive the actual card", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charge a fee that I wasn't told about", "pos": "Why am I seeing a fee for transferring money?", "neg": ["My top up did not complete.", "I want to inactivate my account.", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "I ordered my card but it hasn't been delivered yet", "Can you please explain why the exchange rate for the item I bought is wrong?", "Would I have to pay anything if I need an additional card?", "I found the card I thought I lost this morning. Can I reactivate this card?", "My top up was reverted. Can you help?", "Is there a reason my transfer would have been declined?", "What is the status of my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "pos": "I transferred some money recently and saw a fee on my account, what's that for?", "neg": ["Can I auto top-up as much as I want?", "Can you explain why I am now getting charged a fee for using my card?", "How old do you need to be to use the banks services?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "is a transfer to a beneficiary allowed?", "I was getting some cash out of the ATM but it cancelled on me without warning.", "how much is it to exchange currency", "How old do I need to be?", "Are there any places that won't take my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I made a transfer I was charged extra.", "pos": "Why is there a fee for my transfer?", "neg": ["How long will my transaction take?", "Can you make sure I get a MasterCard and not a Visa?", "How can I replace an expired card?", "Can I transfer money to my card via bank-transfer?", "Can I make a contactless payments?", "My transfer failed to process correctly. Is there a reason this would happen?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "I received a different amount of cash than what I entered.", "How do you determine your exchange rates?", "Can I receive money in a different countries money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my transfer charged a fee?", "pos": "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "neg": ["I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "I decided I no long want something that I ordered, and want a refund. How do I go about doing that?", "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "Why would a merchant revert a card payment?", "I want to know where my money comes from.", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I do not see the card PIN anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "pos": "What is this fee for transferring money?", "neg": ["There is a direct debit set up that I didn't create.", "I managed to drunken block my card :(( Help!", "HOW LONG THE CARD VALIDITY", "I need to cancel a transfer I made.", "are there any country restrictions?", "Do you offer cards for those in other countries?", "I think someone else is using my card.", "How long does transfer from the US take?", "Can I get a card although I'm not in the UK", "How do I check security settings on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why am I being charged a fee for transferring money ?", "pos": "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "neg": ["Can I top up my account with a check?", "What countries have access to this service.", "How are foreign exchange rates determined?", "Delete all of my account information and my account right now.", "How do I change my PIN abroad?", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "I got declined when attempting a transfer", "Can I tell if my top off didn't work?  It doesn't seem to have.", "I made an international purchase, but the exchange rate was wrong", "My top up is not showing up in my wallet!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this fee for transferring money?", "pos": "I need to know how much it costs to transfer funds.", "neg": ["Where is the option to top up with a cheque?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "Would I be able to get a second card?", "Where is the top-up verification code located?", "Does the exchange rate change?", "Can exchanged be made to EUR?", "I don't need to transfer anymore and I want to cancel it.", "How can I obtain a disposable virtual card?", "Can I change my card PIN?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "pos": "Why have I been charged a fee for transferring money?", "neg": ["Please explain to me how to know where my funds are from.", "Which currencies will you exchange?", "Do you receive SWIFT transfers?", "I tried to do a transfer but I got a message that it was declined.", "my friend has not got the money I sent last week.", "The ATM wouldn't let me have my money.", "I need to delete my account.", "How come there is a duplicate charge on my card?", "i tried using a virtual card for a hotel but it didn't work, why not", "What is the reason for the identity check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it free to transfer money or is there a fee?", "pos": "I thought you guys offered free transfers. Why was I charged?", "neg": ["How do I order my card?", "I have a missing refund", "Can you tell me the ATMs I can use with my card?", "How can I get my money that I didn't get from the ATM?", "What are your exchange rates calculated from?", "What is the estimated wait time for transfers from the US?", "I need to transfer something from China, How long will it take?", "I need to find out where the card is that I ordered.", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "The exchange rate is incorrect for my cash withdrawal transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged a fee for transferring money?", "pos": "Why did you charge me a fee when I made a transfer?", "neg": ["Why was my cash withdrawal cancelled at the ATM?", "My statement shows different transaction times.", "Is there a reason that my transfer failed?", "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "What are the guidelines for the disposable cards?", "My card arrived but I don't know how to get my PIN.", "I was issued a card about a week ago. why hasn't it come in yet?", "Are their fee's for top ups?", "What do I do if my phone was stolen?", "I've just been married and need to update my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "pos": "Are money transfers free?", "neg": ["Why is it failing to top-up?", "My card is about to expire, what do I do?", "Do you need to know my first and last name?", "My card is not working.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "Why has my card declined", "how do i add money from my amex card to top up", "How do I find out my source of funds?", "When will my top-up happen?", "I would like to have a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged for transferring money?", "pos": "I transferred money, why was charged for an extra fee?", "neg": ["I'm not able to activate my card how do I fix this problem?", "How much would it cost me for a bank transfer to top up my account?", "My address is incorrect on my file.", "top up by my card is that possible?", "what is the leadtime for a new card to show up in the mail?", "I topped up and now my money is not there anymore! What happened to it?", "How do I verify the top-up card?", "Exchange rate for my card payment is wrong", "I can't find out how to top-up my account using cash.", "What do I do when I get close to the expiration date of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "pos": "Why did you charge me a fee when I made a transfer?", "neg": ["What is the best way to get my virtual card?", "I need to set up an account for my daughter, how would I do that?", "My payment for my card is not working", "How long do you have to wait to see your virtual card your ordered?", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "I made a mistake this morning when I did a transfer. How do I reverse it?", "Can I have my money refunded for an item", "How do I verify the top up?", "I was wondering why my payment hasn't gone through yet, its been a while.", "Please help me delete this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged extra when transferring?", "pos": "why was a extra fee added to my account for transfer ?", "neg": ["Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.", "I tried to transfer but it was declined", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "What is the process for unlocking the pin?", "I got this stupid fee after taking cash out, why?", "I can't find my phone and I'm worried someone is going to use it", "The ATM didnt let me get cash", "I am not able to prove my identity", "I tried to top up, but the funds show up as pending. I thought it was instant?", "help me link my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "pos": "After a transfer, I see an extra fee.  Why?", "neg": ["I would like to receive my salary in a different currency. How does that work?", "Where Is the top up verification code found?", "What is my source of funds?", "Is there a way to reset my PIN?", "How can I go about getting a refund?", "Why can I not get cash from the ATM?", "Will I have to pay extra to exchange money?", "Why have I been charged a small fee to use my card?", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "I would like to dispute a direct debit transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "pos": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "neg": ["I sent a payment, but the person I sent it to says they don't have it", "Is there a certain age I need to be?", "Is it possible to hold money in different currencies?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "How to I switch my money for the money used in another country?", "I want to change my pin number from an ATM. Is this possible?", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "can i use check to top up", "Has my top-up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there a transfer fee on my account?", "pos": "Why was I charged a fee to transfer money?", "neg": ["My phone was left at a hotel and I can't access the app.", "Why have my top ups been canceled?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "I don't remember my password", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "Does it cost me anything to top up my account via bank transfer?", "Help me cancel a transfer.", "I think I deserve a refunded on a certain item.", "Will the card be a Mastercard or a Visa?", "What type of fiat currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "pos": "My transaction went through but I was charged a fee. Why?", "neg": ["What is the process for activating my card and using it?", "Why was I charged for payments? You didn't warn me about additional fees.", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "How do I terminate my account.", "I wanted to know why a top-up I made has been reverted.", "Can topping up be automatic?", "oh my god I lost my card! what should I do?", "My son has just turned 13, is he old enough for an account?", "I wanted to know why there is a transfer of mine pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are money transfers free?", "pos": "why was i charged a fee to transfer", "neg": ["Is it normal to be charged an extra fee when paying with my card?", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "Why did I get declined when trying to get cash?", "Do top-ups have a limit?", "My card activation is failing.", "My latest transfer seems to be missing.", "How come I got to pay to get my money from the ATM?", "Why did you cancel my card payment?", "How do I add money to my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for transferring money", "pos": "I did a transfer and was charged a fee that should not have been charged!", "neg": ["How do i set up my credit card to send transfers?", "Am I able to get a refund for a purchase?", "What kind of cards are supported?  What currency?", "What if I type in the wrong PIN too many times?", "How do I add a new card?", "Can I use American Express?", "Is a tracking number available for the card that was just sent?", "I was double charged at a restaurant can you take the second charge off?", "What do you need for the identity verification", "Why is it saying my card payment is declined when I made it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and was charged an extra fee!", "pos": "Can you please tell me why I was charged an extra fee on my transfer?", "neg": ["My card has been lost! help!", "When will my top up go through?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I would like to change my personal details.", "I signed up, but don't have a PIN. Where can I find it?", "Can I schedule future top ups?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "What do I do if my card is stolen?", "In the App I see a payment that is not mine.", "If there isn't a lot of money left, will it automatically top-up money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for transfers?", "pos": "I did a transfer and I was charged a fee that shouldn't be there!", "neg": ["I want one of the virtual cards!", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "I would like a second card.", "I lost my phone and need help protecting it.", "Why was I charged more than I should have been?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "Am I able to change my PIN at certain cash machines?", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "In the App I see a payment that is not mine.", "When will my payment go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?", "pos": "What is this extra fee while I was doing a transfer?", "neg": ["Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "An incorrect exchange rate was applied to an item I bought.", "Why is the payment from my card still pending?", "Why isn't my payment showing?", "I purchased this item and would like a refund", "What is the charge to make a transfer", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "Why has my top-up failed?", "What kind of cards an currency do you support?", "Will I be charged an extra fee if I need to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why was i chargged", "pos": "How much do I have to pay if I want to transfer money?", "neg": ["How long will it take to transfer something from China?", "Is my fiat currency supported for both hold and exchange?", "Please explain your exchange rate policy.", "Where is my cash deposit in my balance?", "I want to do a swift transfer", "My preference is Mastercard.", "Are there any discounts in exchanging currencies frequently?", "Why was my exchange rate a different amount than usual?", "How many active cards can I have?", "Help! I need to cancel a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it right that I've been charged for transferring money?", "pos": "Am I charged a fee to transfer funds?", "neg": ["Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "I don't think the transaction has gone through, so can I cancel a transfer?", "Why did you charge me extra when I withdrew cash?", "How do I delete an account?", "Who can have access to top up my account?", "The exchange rate for me was wrong when I was abroad.", "I cannot seem to use my card.", "There's an error with the rate that is charged.", "I have an unknown direct debit payment on my account", "Why did you revert my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After a transfer, I see an extra fee.  Why?", "pos": "Why was I charged this extra fee while doing a transfer?", "neg": ["Why do you need so much information about me", "In what way can I use the disposable cards?", "Do I need to set a limit on auto top-up?", "What kinds of cards can I use to top up?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "am afraid someone may have gained access to the info on my card.", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "How does one send me money?", "Is this card available to Americans?", "Help me use American Express to add money to the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "pos": "Why am I seeing a fee for transferring money?", "neg": ["How do I find out where my funds came from?", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "I would like to have a physical card to carry around and use. How can I get one?", "I didn't make this payment and it's on my app", "What are all the fiat currencies that are supported for both exchange and holding?", "I transferred money to my account but it is not showing.", "How can I tell if my top-up has been cancelled?", "If someone sends me money, will I be charged?", "Can I use this all over the world?", "What currencies are approved to add money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for transfers? Are they not free?", "pos": "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "neg": ["I paid two weeks ago and just got refunded", "How long after I receive my statement can I dispute payments on it?", "What do I need to do to correct this failed transfer?", "When will I be able to see my refund?", "My card is lost!  Please help me!", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "Is there a way to reset the passcode?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I made a payment that is not yet complete.", "I haven't received the PIN yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "pos": "Why has transferring money resulted in a charge?", "neg": ["I want to apply for a Visa card.", "I need assistance with activating my new card.", "Tell me what I should do after my card expires.", "where is the code for verifying the top up card?", "I see my transfer was declined.", "I can't seem to use my card. Can you help?", "Will a cheque suffice?", "What happens if I use my account and my identity verification hasn't finished?", "Can you show me how to top up with Google play?", "I just got married and I need to change my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone made a mistake on my money transfer because I was charged extra fees.", "pos": "I thought transfers were free, why was I charged?", "neg": ["Why is there a verification to identity", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "Is there a reason my top-up has been cancelled?", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "Can i receive transfers from my employer this way?", "I just did a money transaction but its not showing they received it", "Can I order a disposable virtual card?", "Can you lookup my password?", "My card payment doesn't work.", "why would a merchant refuse a payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey there's a fee for a transfer on my account.  Why?!", "pos": "why is there a fee for the transfer I made?", "neg": ["How come my top-up didn't go through instantly, like it usually does?", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "Are there any charges for topping up a US-issued card?", "what amount of time does it take for a transfer to reflect and be available", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "My top up is incomplete.", "Why isn't my disposable virtual card working?", "What should I do?  I topped off but the app reversed  it.", "How can I switch on my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does transferring money have a fee?", "pos": "Why are you charging me a transfer fee?", "neg": ["I am waiting on the refund", "The exchange rate for my cash withdrawal was incorrect", "If I get a transfer from Europe, how long until it is in my account?", "I was making a purchase and it was declined and I wanted to know why.", "Can I get a refund?", "how many days processing new card?", "What is the price for an additional card?", "Is there a limit for the amount I can top up?", "There's a card payment I didn't make", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee for my transfer?", "pos": "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "neg": ["How long will it be to get this new card?", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "Do you have a limit for someone's age?", "Why isn't my balance reflecting a transfer I did?", "Can you explain your exchange rates basis?", "I added money but my top-up wasn't processed by the app.", "I made a top up yesterday but it's still pending.", "I would like to delete my account now, please.", "I would like to have a physical card to carry around and use. How can I get one?", "I bought something in another country but the exchange rate is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money, but I think I've been charged a fee for it?", "pos": "what is this fee for transfering", "neg": ["How are your exchange rates calculated?", "I logged in wrong and am blocked, how do I log in?", "Are your cards available in the EU?", "There was a direct debit I don't recognize.", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Why has my new card still not come?", "How do I reset my passcode?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "how do i avoid charges in the future", "How long will it take to transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are there additional fees for transfers?", "pos": "Why were there additional charges when I transferred funds?", "neg": ["Why am i being charged for withdrawing cash funds?", "What is the identity verification process?", "atm refused to give me money", "Why is my refund not visible on my statement?", "What do I do if my card is not working?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Why was the exchange wrong for the item I purchased?", "Which ATM's am i able to change my PIN?", "How long do I have to wait for Europe transfers?", "I forgot what my pin number is and now am blocked can you help me get in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee to transfer money?", "pos": "Why am I seeing a fee for transferring money?", "neg": ["How can many disposable cards can I have per day?", "Why do you need me to verify who I am?", "The money is still in my account even though I already paid -- I don't understand what happened.", "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "I need to know the process to transfer money into my account.", "The currency exchange rate was wrong for a purchase I made.", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "I purchased something abroad but the exchange rate is incorrect.", "Where do I go to add a new card?", "I am yet to receive my pin."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer and I was charged a fee that shouldn't be there!", "pos": "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "neg": ["I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Can I change my pin at ATMs?  If so, what ones?", "I have never been charged a card payment fee before. Why did this change?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "How do i cancel a charge?", "What are the exchange rates?", "I need someone to assist me with explaining how much I can top-up.", "I need to update my demographics.", "How can I get a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed additional charges when transferring?", "pos": "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "neg": ["Why has my account balance not changed after depositing a cheque?", "Why did the ATM cancel my transaction", "It appears I have a fee in my statement.", "Are there any restrictions on the disposable cards?", "Can I change my PIN at my local bank?", "If my top-up didn't transfer, what went wrong?", "The transfer to my account was not allowed.", "My transfer has been declined.", "i need a refund right away but the funds aren't available in my account", "How can I look at where my available cash is coming from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "pos": "I don't think I was supposed to be charged so much.", "neg": ["As far as courtries go which ones are supported?", "How can I investigate a missing refund?", "can I choose delivery times to suite me?", "Why is my ATM cash withdrawal not working?", "I was unable to transfer money to a beneficiary.", "Is there a way to set up an auto top-up?", "How long until I see a cash withdrawal?", "When will my cash withdrawal show/", "Would you give me a mastercard and visa?", "How much extra will I be charged for exchanging foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an extra fee when doing a transfer?", "pos": "what is this fee for transfering", "neg": ["I don't recognize a purchase that was made with my card.", "My topping up didn't go through.", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "Why did you decline my transfer?", "I must make several disposable cards every day.", "Where is an ATM?", "need to know where money comes from", "My transfer was wrong, are you able to stop it before it goes through please?", "Are there any hidden extra fees for currency exchanges?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "pos": "I shouldn't be charged any fee for transferring .", "neg": ["Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "Can you tell me why my credit card was declined while trying to top-up?", "Can you tell me what i steps i should take since my card was stolen?", "How do I fix my card if it is broken?", "Help, I don't know what the PIN is to my card?", "Will my card be here soon?", "My card payment is being declined and I've tried several times.", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "I don't see my top up in my wallet.", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come a fee was charged when I tranferred money", "pos": "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "neg": ["I need multiple cards per day, and they all have to be disposable.", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "Why do we need to verify top-ups?", "Do you have any age limit?", "I noticed an extra pound charge?", "I am having trouble finding the top-up card verification code.", "How can I revert a transaction from this morning?", "How will I know when I can use the auto top-up feature?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "What happened to my cash deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer more expensive than I thought?", "pos": "I usually don't get charged for transfers, why was I this month?", "neg": ["I need to hold money, what currencies can I use?", "Can currencies be exchanged on this app?", "I notice that I have a card payment that's been cancelled.", "what is my monthly spending limit because i was refused my money at an atm", "Can i receive transfers from my employer to this account?", "Can you help me with my card, I think it's broke.", "why would i be declined if i had money iin my account", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "I tried to withdraw $100, all it gave me was $20."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "pos": "Why is there a charge for my transfer?", "neg": ["I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "A direct debit payment I didn't do shows in my app", "A refund is taking too long.", "Do you have to be 18 to make an account?", "Why can't I get my top up to work in Apple Pay?", "There is the same transaction showing more than once.", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "I noticed an extra pound charge?", "I haven't yet received money that I transferred", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was a fee charged to me for transferring money?", "pos": "why was a extra fee added to my account for transfer ?", "neg": ["Can other people top up my account?", "If there isn't much money left over, will it top-up automatically?", "Why can't I make multiple payments with my virtual card?", "I need an actual card that I can hold in my hand, how do I do that?", "What is the maximum transactions for one disposable card?", "Is there a fee to top up by bank transfers?", "Will I get charged for topping up with an international card?", "My account is  new  why can I  not top up", "Where can I do a cash withdrawal?", "How do I know it is a Mastercard ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought transfers were free. Why was I charged to transfer?", "pos": "Why was I charged this extra fee while doing a transfer?", "neg": ["How do I set my physical card PIN?", "Will my GPB update my salary", "I used an ATM and there was an extra charge.", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "What should I do if I don't know my password?", "What is the process for activating a new card.", "Do you take checks?", "How long does it take for a cash withdrawal to show?", "How do I modify my details?", "Where are the ATMs that accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money from one account to another account and I charged a fee for it. Why is that?", "pos": "Is there a money transfer fee?", "neg": ["My card hasn't came in the mail yet?", "Why is there an unknown card payment?", "Why is there a random payment in my statement?", "My card payment was reverted", "What is the cause of the delay in applying my card payment to my account?", "Some cash withdrawal that I didn't make showed up in the app.", "Why did I get charged for withdrawing cash?", "I need to exchange some foreign currency. What's the charge for doing that?", "What happened to the transfer I did?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money, why was charged for an extra fee?", "pos": "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "neg": ["I made a transaction, but I made it to an account I didn't mean to make it to.", "What do you do with all the identity information you're collecting from me?", "What other currencies are available to change to?", "Looks like my top up failed.", "Whats the maximum number of disposable cards that I can get?", "why can't my beneficiary make transactions?", "Could not complete transfer, states 'declined'", "I want to hold and exchange fiat currencies, what can I use to do so?", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "Do I need to set a limit on auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain why I was charged an extra fee for my transfer?", "pos": "I think I have an extra transfer charge.", "neg": ["I would like to top up via credit card, which credit cards do you support?", "top up by my card is that possible?", "need help with google pay top up", "Why was my top up reverted?", "I have a question regarding the PIN of the card?", "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "The atm wouldn't give out cash", "How much can I top up in a day?", "Is there a top-up limit that I have to stay under during a given period of time?", "i didnt do this charge"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a transfer fee, why is that?", "pos": "I thought that transfers are free. Why was I charged an extra fee?", "neg": ["Can you please explain disposable virtual cards for me?", "I can't get cash from the ATM!", "How can I change my address?", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "My purchases from this morning still have pending payments.", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "What ATMs can I use my card at?", "The card payment I attempted to make failed.", "How do I dispute a direct debit on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged to transfer funds?", "pos": "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "neg": ["I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Help, I don't know what the PIN is to my card?", "Can I order a second card?", "I lost the code and can not get into the app. Help!", "Can I get a card even though I live in the US", "Are your cards supported in the EU?", "My transfer was rejected", "How can I get my card out of the stupid ATM that ate it?", "I sent some money and the account hasn't recived the transfer I made.", "I need to know what your exchange rates are."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "pos": "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "neg": ["The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "I got a new card, how do I link it?", "I received my card. How do I link it to the app?", "i need to proof my identity to you why and how?", "What should I do if I exceed my PIN tries?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Why was I charged an extra fee when using an ATM?", "can i deposit a check here?", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "How does a US resident go about acquiring a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This transfer incurred a fee that I don't think is right.", "pos": "There is a fee for a transfer, please explain that to me.", "neg": ["Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "How can I order my card?", "What is the exchange looking like?", "I can not find my refund.", "My identity verification is not working.", "I would like to transfer money into my account.", "Am I allowed to carry an additional card?", "I need my purchase cancelled.", "I don't know what a pending payment is.", "Has my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is this fee for transfering", "pos": "I was informed that transfers were free. I noticed I have a fee but why?", "neg": ["How can I receive my salary in another currency?", "I think my card is stolen!", "My account says I have money but I withdrew it in cash.", "Where does the exchange rate stand right now?", "When should I expect to receive my card?", "How is my PIN sent?", "How long does it take in Europe to do a transfer?", "I want a physical card", "What about my children?", "The exchange rate is bad. Are you sure this is the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "pos": "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "neg": ["I think the bank made a mistake on the exchange rates", "Help! I think someone has made a cash withdrawal with my card!", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "What is the verification process for my card?", "I wish to top up using a cheque.", "Will I be charged for topping up my account using a bank transfer?", "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "I'm due a refund and it is not on my statement.", "How long will it take for my cash withdrawal to stop pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a charge for my transfer?", "pos": "Why were there additional charges when I transferred funds?", "neg": ["Which ATMs accept this bill of fare ?", "\nHow do I unblock my PIN?", "My cheque deposit didn't seem to work.", "My card did not work at store.", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "Why is the check I deposited this morning not showing up?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Can I increase my top-up maximum?", "When is a payment I made with my card going to clear>"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "pos": "I don't think I was supposed to be charged so much.", "neg": ["I can't recognise this Direct Debit payment.", "How much can I withdrawal in one month without incurring fees?", "How do I get extra physical cards?", "I got money overseas and the exchange rate was wrong", "How does someone else top up my account", "What fiat currencies are used for exchange?", "Why isn't the transfer to my account showing up?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "Is a new debit card free?", "My app says that I'm not verified."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "pos": "Where did my extra fee for the transfer come from?", "neg": ["Are there any charges for top ups?", "I have a transaction that shows multiple times.", "The app is showing a cash withdrawal that I didn't make.", "I do not understand why my pass-code is not working.", "Where is my money transfer?", "I went to do a transfer and it was declined.", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Which atms allow me to change my pin?", "Can I put my old card back in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money recently and saw a fee on my account, what's that for?", "pos": "How come I can see an extra charge for my transfer?", "neg": ["Are you able to make exchanges to EUR?", "I have never been charged a card payment fee before. Why did this change?", "Please help, the atm swallowed my card, what do I do?", "Why is there a direct debit payment on my statement that I didn't do?", "How do I cancel a transfer?", "Why isn't my refund showing up in my statement?", "how do i get a refund for a direct debit payment i didn't make", "My identity can't be verified for some reason", "Is there a limit on disposable cards?", "For what reason did my top-up fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "pos": "Why were there additional charges when I transferred funds?", "neg": ["I still haven't received my card in the mail", "What if my top up doesn't go through?", "Is it possible to get a second card for my daughter?", "I am seeing unathorized transactions in the app, on my account.", "Can cards be dispatched on a specific date?", "My card has an issue, the payment has been deferred.", "I bought an item then noticed the exchange rate was wrong.", "The card payment I attempted to make failed.", "I think my top up was reversed.", "What value can I get for my currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why was a extra fee added to my account for transfer ?", "pos": "There is a fee for a transfer, please explain that to me.", "neg": ["Please tell me why I was charged additionally when I used the card.", "Is there a way to verify a card top-up?", "In regards to the PIN of the card?", "Help me unblock my PIN.", "I'm not sure what to do about the PIN, because I don't have one yet.", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "How do I link my card in the app.", "Although I am not located in the UK area, may i still receive a card?", "Why are my transfers getting declined?  I havent had a problem in the past.", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a fee for a transfer, please explain that to me.", "pos": "My transfer seems to be too expensive.", "neg": ["I don't see any change in my balance.", "I have a contactless that's broken.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I was only given $20 after trying to withdraw $100", "I have a transfer waiting.", "Where is my top-up generated from?", "Can I exchange my money for EUR?", "The activation process did not work, please help?", "How come I did not get a virtual card yet?", "The ATM stole my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "pos": "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "neg": ["When do I see my recent refund in my statement", "What is the highest amount I can top-up?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "There are two of the same charges on my account.", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "Can you help me get Top Up to work in the Apple Pay function?", "What are the steps for identity checks?", "How long until transfers from Europe go through?", "Can I reactivate a card?", "Can you tell me what countries you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "pos": "Why did I get charged for a transfer?", "neg": ["Can I make an account for my kids?", "Would you please unblock my pin? I don't know why, but it's blocked.", "can I be charged for topping up by card", "Why do transfers get declined?", "I am unable to prove my identity", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "I bought an item and the exchange rate was wrong.", "Why can I not do a transfer to a beneficiary?", "Why are you keeping my money from me by declining my card? What is going on?", "How long should I have to wait before I see the transfer in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "pos": "Why was a fee changed for my transfer?", "neg": ["Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "I used my card top-up but all of the money is missing.", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "I want to revert a transaction I did", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "is there a frequent currency discount?", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "Help!  The app says I took out cash but I didn't!", "How long does it take for a card to arrive?", "I seem to have lost my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why was i charged a fee to transfer", "pos": "Are transfers not free? I didn't know I would be charged for transfers.", "neg": ["Why am I charged a fee for using my card on some purchases?", "Why am I being declined?", "Can I get some help activating my new card?", "Why couldn't I transfer funds to my beneficiary?", "When I topped up the app reverted it.", "Please help me with my card.  It won't activate.", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "I am unhappy with an item I bought. How do I get a refund?", "I want to cancel my purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a money transfer fee?", "pos": "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "neg": ["Will the system automatically update once there is no more money left?", "How to verify my identity", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "Google Pay Top up isn't working", "I can't get my card out of the ATM, what should I do now?", "Will the system automatically top up itself?", "How can I fund another account with my American Express?", "Is my account able to be topped up by my friends?", "Is there an additional charge to exchange currencies?", "Can I change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged a fee for transferring money.", "pos": "I thought you guys offered free transfers. Why was I charged?", "neg": ["How can I add a new card?", "My ATM card isn't working for a withdrawl", "I am waiting for the money to enter my account. How long does it take?", "I have an American Express that I'd like to add money to my account with.", "What does it mean if it says my card payment has been cancelled?", "Does google play offer the service to Top up?", "Will I be charged for receiving money?", "If I want to get an account for my daughter, can I do that?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "Will there be a fee to receive a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know how much it costs to transfer funds.", "pos": "Are transfers not free? I didn't know I would be charged for transfers.", "neg": ["Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "Visa and Mastercard can both be received from you?", "Is there a way to use this app with a disposable virtual card?", "what is going on, i have entered my passcode and its not working", "What is the most efficient way to activate my new card?", "Are there any fees to get additional cards?", "I've tried using my card multiple times and it keeps getting declined.", "How do I activate my new card", "Why isn't my Google Pay top up working for me? Did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I see a fee when I do a transfer?", "pos": "Are transfers not free? I didn't know I would be charged for transfers.", "neg": ["I'm having a hard time proving my identity.", "What is the process for activating my card and using it?", "Where is the PIN for my card located?", "I have foreign currency i would like to change how much will it cost me?", "There is a direct debit fee in the App that I didn't do.", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "I haven't received my virtual card yet!!", "How do I set up my card PIN?", "How much is it to use my US debit or credit card to top up?", "Do the disposable cards have restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transaction went through but I was charged a fee. Why?", "pos": "Please explain the fee on a transfer I made.", "neg": ["how many virtual cards can i have, i want 8", "What countries are you available in?", "How can I check on the status of my new card?", "Can I check my recent refund in my statement?", "How do I order a disposable virtual card?", "Is there anywhere I can't use my card?", "I have never been charged a card payment fee before. Why did this change?", "I see a payment on my statement for  a place I didn't make a purchase at.", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "My card payment has been cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "pos": "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "neg": ["Am I able to cancel a transfer I just made", "Is there an auto top up option?", "Who do I make a check out to if I want to top off my account?", "maximum how many days get the courier?", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "Why would I receive an error that my transfer isn't possible when I've done it before?", "Are there downsides to using a disposable virtual cards?", "Last week I put a cash deposit into my account and it is still isn't there.", "Can i choose a specific delivery date?", "How do I cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain the fee on a transfer I made.", "pos": "What is this extra fee while I was doing a transfer?", "neg": ["Why, when paying with the card, was I charged an extra fee?", "Can this app be used to exchange currencies?", "I think I was charged by mistake on my debit statement.", "Why haven't I seen the cash from the cheque I deposited yet?", "What countries do you operate in?", "How do i authenticate a top-up card?", "I happened to forget my passcode", "I got cash abroad and need to check the exchange rate", "My topup got reverted. Please let me know if there is any issue in system.", "What are the charges for recieving SEPA transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee for a transfer.", "pos": "Hey I thought transfers were free.  Why are you charging me?", "neg": ["My transfer's stuck on pending.", "Am I able to get a refund for a purchase?", "Do I need to set a limit on auto top-up?", "What may be the reason that my transfer did not go through?", "My card wasn't working in a shop", "The recipient can not locate funds.", "i need to expedite my card", "What could the reason be that my payment card was declined?", "Where can I see where my funds came from?", "My top-up hasn't happened yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "pos": "Am I charged a fee to transfer funds?", "neg": ["Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "Is it possible to get a physical card?", "Why isn't my refund showing up in my statement?", "If I don't live in the UK, can I get a card?", "Why has my card been declined?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "How long am I to wait before the transfer gets to my account?", "Please tell me why I would have to pay a fee for a recent payment. Thanks.", "Visa and MasterCard, can I get them both?", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why is there a fee for the transfer I made?", "pos": "My transfer seems to be too expensive.", "neg": ["Transaction showing up many times.", "I sent a payment but it isn't showing up in the app", "I did a cash deposit to my account but it doesn't show up", "After depositing a cheque my balance did not change.", "Will I be charged for topping up by transfer?", "Your exchange rates are coming from where?", "I cannot find my PIN.", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "My transfer is stuck pending? How do we fix it to it goes through?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you charging me a transfer fee?", "pos": "Why did you charge me a fee when I made a transfer?", "neg": ["What if I need to use GBP instead of USD?", "I must have entered my PIN wrong.", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "I tried to make a transfer and it failed.", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "The exchange rate is incorrect for my payment.", "Is it possible to have more than one disposable card?", "What are the reasons to be charged a fee on card payments?", "What are age requirements for opening an account?", "Instruct me how to reset the passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much do I have to pay if I want to transfer money?", "pos": "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "neg": ["Please explain why my transfer attempt was declined. Thank you.", "Why won't my top up work", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Can you please tell me why I cant get money from the ATM?", "How do you determine exchange rates?", "Why is it taking so long for a transfer to complete!", "There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "Any charges applicable for new card?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "Help! I made a transfer in error and need to cancel it before it's complete!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found a transfer fee - is that correct?", "pos": "I don't think I was supposed to be charged so much.", "neg": ["Bank transfer to account did not show up, please help?", "There's an unauthorized direct debit in my app.", "How often can I top up my account?", "My ATM withdrawal was cancelled", "Is there a fee for a cash withdrawal?", "I think my card is lost.  What do I do?", "Can you let me know why my cash withdrawal is still pending?", "I still want to use my account but haven't verified is that OK?", "I was charged a fee when buying stuff with my card.", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer and was charged a fee that I shouldn't have been!", "pos": "Extra charge during transfer", "neg": ["What is the handling fee for transfer?", "When I got cash the exchange rate was wrong", "why does my statement contain an extra fee?", "How can I close my account, I don't want it.", "In the app, I see a withdrawal I didn't make.", "Your machine took my card. How do I get it back?", "Can I have another card in addition to my first one?", "What is the virtual card and how can i get one?", "The cash deposit I made this morning has not been credited to my account", "Can I use app to reset PIN attempts?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "pos": "Why would I be charged an extra fee while doing a transfer?", "neg": ["Why is my friend not getting a transaction arrival yet?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "Do I have to pay more for exchanges?", "Why was my exchange rate a different amount than usual?", "I don't see my card anywhere in the app.", "I can't recall my password.", "I am inquiring about your auto top up feature.", "Why haven't I been given a virtual card yet?", "When will my transfer finish pending?", "I look but I see no virtual card. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee for the transfer, but can you tell me why?", "pos": "I shouldn't be charged any fee for transferring .", "neg": ["What countries can I use your services?", "Please help, the atm swallowed my card, what do I do?", "Can I exchange my money for EUR?", "I want to know the source of my funds.", "I was unable to transfer to another account.", "Is the closest ATM to me within 2 miles?", "Where did the money I deposit go??", "Will I be sent a new card before mine expires?", "Can I choose my Visa or Mastercard?", "Why cant I transfer to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I shouldn't be charged any fee for transferring .", "pos": "I thought that transfers are free. Why was I charged an extra fee?", "neg": ["My top-up has been reverted and I would like to know why.", "How long will it take for my money to be deposited?", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "How do I find out how or where this transaction on my account came from?", "Do all businesses take this card?", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "Why cant I transfer to my account?", "I don't understanfd how to top up", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "Will my other US credit card be accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought you guys offered free transfers. Why was I charged?", "pos": "I thought that transfers are free. Why was I charged an extra fee?", "neg": ["What should I do if my phone is lost or stolen?", "How long will it take the money to appear in my account?", "How long does it take in Europe to do a transfer?", "I am wanting to refill my card, is there a charge?", "If my cash withdrawal is still not showing, is something wrong?", "Is it possible to get a Visa and Mastercard from you?", "What do I need to know about topping up?", "What was the cause for my card to be declined?", "What is this card payment, I do not recognize it.", "What are all the fiat currencies that are supported for both exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "pos": "What is this extra fee while I was doing a transfer?", "neg": ["How do I get my refund back?", "Why am I being charged to withdrawal money?", "I believe my card has been compromised because of a strange withdrawal", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "Can I withdraw money from another bank and transfer it into my empty account?", "Can someone help me unblock my pin?", "What are the steps I should take to recover my swallowed card?", "Can I see where my money came from?", "Do you offer SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "pos": "What is this extra fee while I was doing a transfer?", "neg": ["I don't have my card in 1 week.  Should I be worried?", "What should I do to top up using my Apple Watch?", "Why has another fee been placed on my statement?", "Can I have a third card?", "Can you give me the restrictions of the disposable cards?", "Can I pay online with my card?", "How long do cheques take to post to your account?", "Do I need to go to a physical bank to change my PIN?", "Can you tell me the names of the fiat currencies that I can use at your institution?", "Help me get the virtual card working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "pos": "I thought that transfers are free. Why was I charged an extra fee?", "neg": ["I made a cash deposit, but it hasn't shown up in my balance yet.", "I don't know my PIN, how can I find that out?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "Can you change my currency to EUR?", "What do I do if I lost my phone?", "I do not see the card PIN anywhere?", "What to do if my card has been used without my permission?", "When will the money from a transfer be made available on my account?", "My disposable virtual card got rejected", "Do top-up limits exist?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "pos": "Why has transferring money resulted in a charge?", "neg": ["Why has my payment not transferred?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "Are extra charges added for sending out additional cards?", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "Is there anything to do because my phone was stolen?", "I am looking to get a Visa credit card, what must I do to achieve this?", "I want to know how to transfer money with my credit card", "Will you be adding more currencies in the future?", "Help! I need to cancel a transaction.", "How can I tell if someone else is using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "pos": "Why is there a fee on my money transfer?", "neg": ["How come I got blocked for entering wrong pins?", "How do I find out my source of funds?", "I don't know what this Direct Debit payment on my account is for.", "What's the process for topping up my card?", "Is there any way i get a disposable virtual card as well?", "What age do you have to be to open an account?", "Card refund is not showing up in my statement.", "Any extra charges for exchanging currencies?", "My ATM withdrawal is taking forever", "When exchanging, how much are the rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged for a transfer?", "pos": "Why is there a fee on my money transfer?", "neg": ["Can i receive transfers from my employer to this account?", "what are the exchange rates for getting cash", "Where in the app do I link a new card?", "Are top-ups allowed using Apple Pay?", "Why was my atm withdrawl declined", "Why wasn't my payment accepted by the app", "Where do i go to receive a virtual card", "I would like to have a physical card to carry around and use. How can I get one?", "Why isn't my card working anymore?", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has transferring money resulted in a charge?", "pos": "I see a transfer fee, but to my understand, that should have been free, what happened?", "neg": ["How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "What are the additional charges for a SWIFT transfer?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "Why would a merchant revert my payment?", "Will the transfer show up in my account soon?", "There's a direct debit payment that I don't recognize.", "What currencies and cards do you support?", "Is it possible to change my pin if i am out of the country?", "How long does a transfer transaction take?", "Is there an additional cost to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did it cost money to transfer funds?", "pos": "Why were there additional charges when I transferred funds?", "neg": ["Someone else might be using my card without my permission.", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "I do not have the information to verify my identify.", "when will my transfer arrive", "I put some money in my account the other day but now its gone? Why is this?", "I want to get a refund.", "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "I am inquiring about your auto top up feature.", "How do I add money to my card?", "My accounts been charged a payment for something I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged this extra fee while doing a transfer?", "pos": "I made a transfer and was charged extra. Why?", "neg": ["Out of the blue, my card stopped working.", "Why am I charged to get money from the ATM?", "Why wouldn't my contactless work for the metro?", "I can't seem to figure out why my transfers are getting declined.", "I want to take back my transaction", "Is it possible for me to give my daughter a second card for this account?", "I was charged for the same thing twice", "What are the reasons why a card payment would be declined?", "There is a debit transaction on my statement that I did not make", "How do I get a new card when my old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "pos": "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "neg": ["My cash deposit from a week ago is still not in my account. Can you help me please?", "How do I receive a virtual card?", "When I tried to transfer funds to my friend today I was unable to do so, why?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "Can you do exchanges of EUR?", "I can't input my pin again.", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "I bought some things in the morning but the payment shows as pending", "Are there restrictions on disposable virtual cards?", "Why hasn't the transaction I did to my friend arrived yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "who charged my card", "pos": "I usually don't get charged for transfers, why was I this month?", "neg": ["Why did the ATM swallow my card?", "Is it ok for a friend to send me money?", "I don't want to verify my identity", "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "can I use it in any country?", "Do I have to use bank approved ATM's", "lost my card in atm", "How can I top up using google pay?", "Do I need to go to an office to change my pin?", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was informed that transfers were free. I noticed I have a fee but why?", "pos": "Why was a fee changed for my transfer?", "neg": ["What is my identification used for?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I heard you have an auto-top up option, where do I find that?", "How do I receive money from someone?", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "Is there any age limit?", "What do you charge to top up US cards?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "A strange card payment, I do not recognize it.", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?", "pos": "What is this extra fee while I was doing a transfer?", "neg": ["What does it mean if my payment has been reverted?", "Why hasn't the transaction I did arrive yet?", "The exchange rate applied was incorrect when I was traveling outside the country.", "What do I do if I can't get my card out of the ATM?", "Will you accept my salary if it's in another currency?", "Show me how to verify my identity?", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "What are eligible holding and exchange currencies?", "I don't recognize this debit transaction in my billing statement?", "Is it possible to get a new card in China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought that transfers are free. Why was I charged an extra fee?", "pos": "My transfer seems to be too expensive.", "neg": ["I blocked my card by mistake, how do I unblock it?", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "What is the age limit?", "I see money go out that I didn't withdraw.", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "How can I top up my account with a cheque?", "In my statement, there was an extra €1 fee", "What can I do if my card still hasn't arrived after 2 weeks?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "The wrong exchange rate was used for my cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and was charged extra. Why?", "pos": "I usually don't get charged for transfers, why was I this month?", "neg": ["how come my transfer declined", "What do I do if I detect fraudulent use on my car?", "What is the top-up limit?", "What is the process to activate a card", "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "When exchanging, how much are the rates?", "What is the limit on disposable cards?", "Why am i being double charged for something?", "Why are my withdrawals suddenly being declined?", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would I be charged an extra fee while doing a transfer?", "pos": "Extra charge during transfer", "neg": ["Can I use my card to withdraw from my account?", "I lost my phone.  What do I do to block someone else from using my account?", "Can I use a Visa or Mastercard?", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "How do I get my card PIN?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "I need to change my data.", "When I use my card, it says decline?", "The transger I tried to make failed.", "My card is not able to be activated how do I get it to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think I was supposed to be charged so much.", "pos": "Am I charged a fee to transfer funds?", "neg": ["I wanted to withdraw $100 from the ATM but I only got $20", "I couldn't get money from the ATM", "What is the cause of the delay in applying my card payment to my account?", "My transfer says pending. What does that mean?", "How long will a transfer from China take? I need to transfer something from there.", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "I tired to get cash in the ATM but it was cancelled", "Does this app allow currencies to be exchanged?", "My card expires soon", "What's the top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this extra fee while I was doing a transfer?", "pos": "Will I get extra charges?", "neg": ["Whats wrong with my currency exchange?", "Why would my transfer result in a decline message?", "If I want to topup by card, how do I do it?", "Why did I get declined when trying to get cash?", "Where can I find the auto-top option?", "My actual card isn't functioning.", "Why do you need so much information about me", "I got my card now, how do I make it show up in the app?", "I got a transfer fail message, but no explanation of why-- what happened?", "i dont recognise some of these transactions, i think someone has my card details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Extra charge during transfer", "pos": "Can you please tell me why I was charged an extra fee on my transfer?", "neg": ["Is American Express supported for adding funds?", "I think my card is stolen!", "How do I go forth on holding money in multiple currencies?", "Must I verify my identity?", "Why did you guys charge me an extra €1?", "How many countries do you work in?", "If I wanted to change my PIN, how would I do that?", "I think my top up is still pending?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "Where can I modify my information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee on my money transfer?", "pos": "Will I get extra charges?", "neg": ["Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.", "Where's my top up code?", "When I'm traveling is it possible to add money automatically at certain time points?", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "Can i choose a specific delivery date?", "Does the fee for exchange change?", "Where is the top-up verification code located?", "My purchases from this morning still have pending payments.", "Can I order a new card with the app?", "What is the fee for topping up a US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I have an extra transfer charge.", "pos": "Why have I been charged a fee for transferring money?", "neg": ["I do not feel comfortable verifying my identity.", "wheres my money receipt", "I no longer want to keep this account.", "Are you available in my country?", "I am interested in changing my personal details.", "Why was I charged twice for my item!", "How do I use a cheque to top up?", "Which locations can I withdraw money from?", "Are EUR exchanges acceptable?", "Why does top-up need to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought transfers were free, why was I charged?", "pos": "I see a transfer fee, but to my understand, that should have been free, what happened?", "neg": ["Are you able to guide me to my card's location?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "Can I transfer money using a different currency?", "Can I allow other people to top up my account?", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "I would like to pay by cheque.", "Where do I get a virtual card?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "I need my card immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I usually don't get charged for transfers, why was I this month?", "pos": "How come I can see an extra charge for my transfer?", "neg": ["I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "Why has my card payment not yet been applied to my account?", "While doing a transfer, it says declined.", "Why did I get charged a fee, I thought it was free?", "Why was my transfer stopped ?", "If I exchange currencies on a regular basis, is there a discount?", "Is this card available to United States Residents?", "There are automatic debits on my account that I did not make.", "How do I transfer funds if I am paid in GBP?", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I can see an extra charge for my transfer?", "pos": "Why have I been charged a fee for transferring money?", "neg": ["I have used all of my PIN tries. What should I do now?", "Transfer unable to be completed, states 'declined'", "An item I bought had the wrong exchange rate applied.", "They is a payment I don't recognize on my statement.", "Is there a fee for exchanging currency?", "I recently transferred some cash, but the balance has not changed.", "I lost my phone, what should I do?", "I want to inactivate my account.", "Do you accept SWIFT transfers?", "I want to get few more physical cards"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge me a fee when I made a transfer?", "pos": "My transfer seems to be too expensive.", "neg": ["I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "How long will it take to refund me", "How do I verify my new card?", "I can't use my virtual disposable card", "Do you offer account services for children and teens?", "Can someone assist me with activating my card?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I see a reverted payment on my account. Why has this happened?", "I would like to edit my personal information ."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I charged a fee to transfer funds?", "pos": "Why was a fee changed for my transfer?", "neg": ["I've been waiting a while for my card, is there a way to know when it will arrive?", "lost my phone, what is account security?", "Are there fees for adding money with an International card?", "I have been charged two times for one transaction.", "Why am I seeing a direct debit thats not mine?", "Help Me!  I lost my card.  What should I do?", "My money is all gone. What ways are okay to add money to my account?", "How do I order a disposable virtual card?", "Where can I verify my identity?", "What does top-up verification do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where did my extra fee for the transfer come from?", "pos": "Why am I seeing a fee for transferring money?", "neg": ["How is my PIN sent?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "How do I get a refund for an item I bought?", "Why is a transfer I did recently still processing?", "I did not make a cash withdrawal that is on my statement", "I was charged twice for a few things this week when I only bought one. What do I do?", "Are there restrictions to transfers to certain accounts?", "The top-up card is verified how?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "I have a payment I didnt make on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee when I transferred my funds, why?", "pos": "Will I get extra charges?", "neg": ["When I was abroad the exchange rate for me was wrong.", "Can you help me with my card, I think it's broke.", "I need my card to be delivered fast", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "how much does it cost to add money", "Is there an age limit to when my child can use these services?", "There's a possibility that my card was compromised.", "I still haven't gotten my new card.  When will it get here?", "I'm having problems with ID verification", "I've been waiting for a refund to show up and I don't see it on my statement yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer and was charged a fee that should not have been charged!", "pos": "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "neg": ["How do I replace my card before it expires next month?", "Are there virtual cards", "Is it possible to order a card?", "Why is my friend not getting a transaction arrival yet?", "Why didn't I receive all the cash I requested?", "Can I order a disposable virtual card?", "Is there any way I can get more physical cards to use with my account?", "I no longer have my phone with the app, what should I do?", "Can I see the source of my available money?", "Why was I not able to get cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged a fee for transferring money?", "pos": "Are transfers not free? I didn't know I would be charged for transfers.", "neg": ["I wasn't able to use my top up card because the money I put on there wasn't there anymore", "I put money in my account a week ago but its still not there, what is happening?", "Can I get more cards just incase?", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I'd like to make a SEPA transfer to my account, but will I be charged?", "I'm still waiting for my card that was issued a week ago. What should I do?", "Waiting for the cash I deposited this morning still", "What do I need for the verification check?", "Why did you charge me extra?", "Do I need to verify my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had an unexpected fee", "pos": "Hey I thought transfers were free.  Why are you charging me?", "neg": ["My new card is here, what's the process for activating it?", "Where can I find a Mastercard ATM?", "Where can I use a disposable card?", "What is with the need to have all my ID information?", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "I tried transferring to an account but it won't let me.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Transfer declined.", "Do the disposable cards have restrictions?", "I attempted a transfer, but it failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get extra charges?", "pos": "My transfer seems to be too expensive.", "neg": ["Which ATM's can I use to make a withdrawal?", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "I think my card has been compromised in some way.", "Am I allowed to hold money in multiple currencies?", "I have been overcharged.", "What are all the fiat currencies that are supported for both exchange and holding?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "Why have I been charged an extra pound?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "pos": "I see a transfer fee, but to my understand, that should have been free, what happened?", "neg": ["Can I use my card for online payments?", "Why does my identity need verification?", "What can I expect at card expiration?", "How can I see the progress of delivery of the card that was sent?", "How old do kids have to be to open an account?", "Why do i have to verify my top-up card?", "I deactivated my card but would like to reactivate it.", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "How can I find a way to transfer money without it being rejected?", "My wallet is empty even though I topped it up an hour ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "pos": "My transfer seems to be too expensive.", "neg": ["Can you do exchanges of EUR?", "How will I get my card?", "How do I order my card?", "I want to top up my account. Can I do it with Google Pay?", "I can't enter my passcode.", "My payment has been cancelled", "Where is my card PIN?", "How do I take a block off my card?", "Can you tell me the ATMs I can use with my card?", "Is there a transaction limit on a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer seems to be too expensive.", "pos": "Are transfers not free? I didn't know I would be charged for transfers.", "neg": ["I need to make my card PIN a different number", "Why isn't my id verified?", "I'm noticing a payment/purchase at a company that I don't recognise.", "I believe I got a wrong exchange rate when I got cash.", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "The app says my transfer failed", "What is your opinion on the exchange rate?", "Can I put my found card back into the app on my phone?", "the exchange rate I got for cash was wrong", "Is there any fees associated with receiving money with this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "pos": "Why were there additional charges when I transferred funds?", "neg": ["I need to verify the source of funds.", "Can you unblock my account?  I entered the PIN wrong.", "Why did I get a different card then requested?", "How much does it cost to do a transfer?", "Can you close my account please?", "Why is my withdrawl to cash still pending?", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?", "My card seems to not be working at all.", "The balance has not been updated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I seeing a fee for transferring money?", "pos": "Are transfers not free? I didn't know I would be charged for transfers.", "neg": ["How much longer until I get my new card?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "Why doesn't it work when I use American Express to try to add money to my account?", "Tell me why my topup wouldn't go through?", "I have a fee for cash withdrawal", "What currencies does google pay top up accept?", "Can you tell me the limit for top ups?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Why did I get charged a fee for my card payment?", "what are the exchange rates for foreign currency ATMs"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why were there additional charges when I transferred funds?", "pos": "Hey I thought transfers were free.  Why are you charging me?", "neg": ["In regards to top-ups, can I do them via Google Pay?", "Can you explain why I was charged extra when I used the card?", "How do I receive a virtual card?", "How do I get a refund for an unauthorized direct debit payment?", "Please tell me the types of currency I can hold.", "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "Is there a way to track my card?", "I got a €1 extra fee in my statement", "My Virtual card was rejected for a car rental. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey I thought transfers were free.  Why are you charging me?", "pos": "Can you please tell me why I was charged an extra fee on my transfer?", "neg": ["If I lost my phone at the hotel, can I still use the app?", "Can I change my PIN at my local bank?", "Can you convert to EUR?", "I would like to get both Mastercard and Visa card from you if that's possible.", "How is my card payment still pending?", "I need a refund for something I bought.", "Why does top-up require verification?", "Although I am not located in the UK area, may i still receive a card?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "I have an incorrect charge and would like a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a transfer fee, but to my understand, that should have been free, what happened?", "pos": "Can you please tell me why I was charged an extra fee on my transfer?", "neg": ["Can you tell me where to find my top-up verification code?", "Visa and MasterCard, can I get them both?", "How long does it take to show a deposit I made to my balance?", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "How can I know where did my funds come from?", "Do you take both Visa and Mastercard?", "What are eligible holding and exchange currencies?", "Which flat currencies do you support for holding and exchange?", "Where do I find the verification code for the card I'm topping up?", "How do I verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are transfers not free? I didn't know I would be charged for transfers.", "pos": "Why was a fee changed for my transfer?", "neg": ["I still want to use my account but haven't verified is that OK?", "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "What is the meaning of a pending payment?", "i accidentally entered in my retailers information, what should i do next", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "I can't get the ATM to give me any cash", "My card payment has been cancelled", "What types of cards and money do you accept?", "Is there always a charge when withdrawing money?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was a fee changed for my transfer?", "pos": "Can you please tell me why I was charged an extra fee on my transfer?", "neg": ["Can I use this app for both USD and GBP?", "Why didn't my transfer complete?", "Can you refund my purchase?", "I am still waiting for verification.  Can I use my account before I am verified?", "Can I use my account now, even though my identity verification has not gone through yet?", "I still haven't received my card in the mail", "What are all of the different steps for identity checks?", "Can you help me find the virtual card?", "How long will it take to receive my money from my transfer transaction?", "I received less cash than the amount I specified in the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for my friend to send me money?", "pos": "Am I allowed to use different currencies?", "neg": ["Even though I added money ey to the card, I couldn't use it", "I lost my passcode.", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "Why is there a $1 charge on my statement?", "How do I get my card into the app?", "Would it be possible for me to get a second card?", "I see an extra $1  charge on my statement, why is this?", "Why can't I use a disposable card?", "Where is the cash deposit I made?", "My card was declined at a restaurant today and I am not sure why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive my salary with a different currency?", "pos": "Am I allowed to use different currencies?", "neg": ["Where is the card PIN located?", "I wanted to know why my transaction didn't go through.", "What is this fee for card payment?", "I returned an item but don't see it on my account?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "What is the procedure of unblocking my PIN?", "I an not sure but it looks as if a card payment I made was cancelled.", "How can I tell what foreign exchange rate I will get?", "My card was not accepted in a shop", "The app reverted after I topped-up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my friend give me money?", "pos": "How do I receive money from someone?", "neg": ["I used an ATM and there was an extra charge.", "Can I choose between Visa and Mastercard?", "Why is there an extra pound charge that is pending?", "If I was travelling abroad, would I be able to hold currencies in euros?", "Why use a disposable card?", "What's the tracking on the card you sent?", "Why hasn't my son received the transfer I sent to him earlier?", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "What foreign exchange rate will I get?", "My contactless is non-functional."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary is in GBP - what should I do?", "pos": "My salary is in GBP. Do I need to configure this somewhere?", "neg": ["There is a cash withdrawl I don't remember.", "Where are my funds? I topped off my car but it didn't seem to complete.", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "Why is the pending status on my cash withdrawal taking so long?", "When will the transaction be done?", "I wanted to take out $100 but I only got $20.", "My account isn't showing the refund", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "Can you activate my card pls"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my salary be received and transferred to my current currency in my country?", "pos": "My salary is in GBP. Do I need to configure this somewhere?", "neg": ["Why do we need to verify top-up?", "I was charged a fee for withdrawing cash.", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "I have yet to receive my virtual card", "I refuse to verify my identity.", "I recently made a transfer that I would like to cancel", "What if I type in the wrong PIN too many times?", "My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?", "when i travel can it top up automatically", "I made a cash deposit to my account but it is not there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my boss pay me directly to the card?", "pos": "Can I transfer money using a different currency?", "neg": ["How come when I tried to pay contactless at the bus it didnt work?", "I was blocked by using the wrong pin too many times, can you help me?", "What do I do if I have exceeded all my PIN tries?", "What do I do if my phone was stolen?", "Why would my beneficiary not be allowed?", "How do I verify the source of my funds?", "My transaction is showing several times.", "Can I top up online?", "Bank transfer to account did not show up, please help?", "Is a physical charge extra"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would my friend be able to send me money?", "pos": "Will my GPB update my salary", "neg": ["I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "Can I change my PIN if I want to?", "Where do I go to change my account details?", "Why are all my card payments being declined?", "The recipient doesn't see the money transaction I made", "I deposited cash this morning, but it is not yet available.", "My passcode is not being accepted", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "How long does a payment show as pending before i should worry about it?", "I needed cash from the ATM but I couldn't get it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can you transfer my salary to my correct currency?", "pos": "How to receive transfers from my employer when I get paid in GBP?", "neg": ["How old do my kids need to be to open an account?", "Tell me more about getting a virtual disposable card.", "Why was there a fee for my cash withdrawal?", "how come when i asked for 100 it only gave me 20.00 in the app", "Is there a pay structure for currency exchanges?", "what currencies do you accept?", "How many cards am I allowed?", "I do not think the pop up went through yet.", "I would like to change the the PIN on my card.", "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what currencies can I receive my salary in with this?", "pos": "My friend would like to send me money. What are the options available to them?", "neg": ["Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "What reasons could cause my top up to be reverted", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "I withdrew money and got a fee, please explain", "what is the correct exchange rate for getting cash", "Why would the app deny my top-up?", "Money was taken out without my consent,", "Is there a tracking number for the card you sent me?", "Which one are you?  Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary is in GBP, do I need to exchange it before putting it into my account?", "pos": "Can I use a transfer to receive my transfer?", "neg": ["There is not a refund in my statement.", "How long does it take for a transfer to reach my account?", "Do you accept US credit cards?", "Please tell me how disposable virtual cards work?", "I would like to exchange currencies, how do I go upon it?", "There is random cash in my account.", "How do you top up with a cheque?", "what is the word?", "Where is the nearest Mastercard ATM?", "Do you ship your cards anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My friend would like to send me money. What are the options available to them?", "pos": "Can my salary be received here?", "neg": ["What is the best way to get my virtual card?", "I think there's been an unauthorized cash withdrawal from my account.", "There is a payment I don't recognize", "Can you tell me if I can track the card you sent me?", "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "When will my transfer process?", "I just got my card and cannot get it to work.", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "I used the wrong account number!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I configure what currency my salary is in if it's in GBP?", "pos": "Can I directly deposit my salary to this account?", "neg": ["I think there's been an unauthorized cash withdrawal from my account.", "I want a refund on this.", "Why did my top up get reverted?", "I was charged an additional amount of money for making a purchase with my card", "I no longer have my phone, what should I do?", "Why was I charged extra using my card?", "How do I make my transfer go through", "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "I punched in the wrong pin too many times and I'm locked out.", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a transfer to receive my transfer?", "pos": "Can I get paid for this in another currency?", "neg": ["I would like to get an account for my child.", "Can you tell me how to top up on my card?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "Where do I scan my card?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "I want a real card", "When is my balance going to update, I just transferred some money", "I am worried about fees for top up cards?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "pos": "Can my friend send me money if it is not in US dollars?", "neg": ["What are the currencies and cards that are supported with my account?", "Can you tell me why I haven't received my new card?", "What is the proper way to activate a card?", "Is there a cost to receive money?", "The amount of cash i have received is not correct.", "Can I use my apple watch to top up?", "What if I want to add a card I already have to the app?", "can i deposit a check here?", "Where did my money come from?", "What is the estimated time on an urgent transfer from China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I get my salary paid out in a different currency?", "pos": "Do I need to do anything special for my friend to send money to my account?", "neg": ["I'd like to use my American Express to place money into my account.", "How do I turn on my new card?", "There is a direct debit that I didn't set up, what should I do?", "Changing my PIN", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "How do I get this damn virtual card to work?", "Which card would I get, Visa or Mastercard?", "My card is expiring, how do I get a new one?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "There's something wrong on my bill. A transfer fee should never have been added."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I use to receive my salary?", "pos": "What are the steps for getting money from a friend?", "neg": ["I can't find any option to top up with a cheque?", "Do you know when the withdrawal will show?", "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "What are these fees i am paying?", "Can you tell me what i steps i should take since my card was stolen?", "Where's the button to top up with a cheque?", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "I forgot the passcode on my app.", "I'm not sure where this charge came from.", "I would like to delete my account. I'm not happy with the service you're providing"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can my husband open an account and transfer money", "pos": "Will my GPB update my salary", "neg": ["Do I get charged if I am receiving money?", "When I made a transfer I was charged extra.", "Do top-ups have limits?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "My account is depleted. Can I transfer funds from another bank?", "I got some cash in the ATM but its still pending", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "Is there a way to undo a transaction?", "Whats the limit on my top up", "How do i transfer something faster than normal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my salary for this?", "pos": "If my salary is in GBP, do I need to do something?", "neg": ["Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "What is the formula for your exchange rate?", "Can I change my details because I moved?", "my cash withdrawal has not come out of my account yet.", "Why is my beneficiary not being allowed to get payment services?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "Help me use American Express to add money to the account.", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "How can I change my PIN?  Help.", "How do I auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I allowed to use different currencies?", "pos": "I use GBP for my salary deposits. Must I set this up somewhere?", "neg": ["What currency is supported for exchanges and holding?", "I want to cancel my card. I think someone else is using it.", "Do you support fiat currencies?", "The card payment is declined.  Please inform me why.", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "When is a payment I made with my card going to clear>", "Is my card accepted anywhere?", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "A direct debit payment I didn't do shows in my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary is in GBP, is this something I need to configure?", "pos": "I would like to receive my salary in a different currency. How does that work?", "neg": ["Where can I find the verification code for the top up card?", "Why won't my top up go through?", "Is there a way to order a new card while in China?", "I know there's money in my account, why did my account decline me?", "My wallet is empty even though I topped it up an hour ago.", "What different currencies can I get?", "Why would I be charged an extra fee while doing a transfer?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "What's the process of changing from GBP to AUD?", "I need to get a card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I use GBP for my salary deposits. Must I set this up somewhere?", "pos": "What methods are available for my friend to send me money?", "neg": ["I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "I want to know why my top-up was reverted", "Can you tell me why my transfer is pending still?", "My card got blocked, how do I reset?", "It kept my cash", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "Why do I see a fee when I do a transfer?", "How can I change my name because I just got married?", "Help me with a PIN change.", "Can you please disable my current account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have obtained the salary in GBP, will it need to be configured?", "pos": "Can i get payed through this system?", "neg": ["My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "Currently my card is broken.", "Could you tell me what your exchange rates are?", "How do you top-up using cash?", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "The bank machine didn't give my card back how do I get a new one fast?", "Why can't I complete the transfer?", "What are the steps I need to take to cancel a transaction?", "Is it possible to get a real card?", "Why won't my card accept any transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my friend send me money if it is not in US dollars?", "pos": "My salary comes in GBP can I change my options somewhere?", "neg": ["I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "Can I use my social security card as a form of identity?", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "Are purchases returnable for full refund?", "I am interested in cancelling a purchase", "Have you sent out my card yet?", "It looks like my card payment might have been reverted.", "Why can't I see my top up?", "How will I know when I get my refund?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer my salary if its in GBP?", "pos": "My salary is in GBP. Do I need to configure this somewhere?", "neg": ["What is the point of verifying a top up?", "I bought an item then noticed the exchange rate was wrong.", "How does a disposable virtual card work?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "Explain why my top up would be reverted.", "Am I able to track the card that was just sent to me?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "My transfer was declined, why is that?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "Are there any extras for exchanging currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I transfer funds if I am paid in GBP?", "pos": "I would like to know how my friend would be able to send me money", "neg": ["I have a card payment I didn't make", "I can't see my refund on my account", "Can I check to see where the funds came from?", "Are there specific ATM's I can use with this card?", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "Help, my phone was stolen, please advise!", "Why has my card payment been reversed?", "My cheque deposit didn't seem to work.", "Why am I being charged a hidden fee?", "My address is incorrect on my file."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer my payroll to the bank?", "pos": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "neg": ["You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "Can you tell me what cards and currencies you support?", "How do I cancel a purchase?", "My payment was declined", "Can I add a card that I just found (again) to the app?", "How come there is an extra fee on my statement?", "Why is my withdrawl to cash still pending?", "Can you convert to EUR?", "Can I use top-up with Apple pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer my paycheck to the account?", "pos": "Can my salary be received here?", "neg": ["It looks like someone besides me ordered something with my card, what should I do?", "I don't recognize this debit transaction in my billing statement?", "There is a withdrawal waiting.", "The app reverted the payment I made.", "My identity can't be verified for some reason", "How do I link my card in the app.", "Where did my deposit for my source of funds come from?", "Will I be fined for topping up by transfer?", "Seems like my transfer was declined how come?", "Is there any way to get another card on the same account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i receive transfers from my employer to this account?", "pos": "How can I receive money?", "neg": ["Everything seems fine with my account, so why did it decline my payment?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "Is there a maximum for top-ups?", "I have a card that was deactivated can I reactivate it?", "The applied exchange rate is wrong for the cash I got abroad.", "I have a transfer that is pending.", "I deposited a cheque a week ago but have yet to receive the cash.", "I can't get any money from my account.", "Could you explain your rules for ATM fees?", "I think a payment I made with a card was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can friends transfer money to each other?", "pos": "am i able to receive my salary this way?", "neg": ["Why was a payment cancelled on my account?", "Why did I get charged for a withdrawal?", "How long does it take for a new card to ship?", "What can I and can't do with the disposable cards?", "Why was there a fee with my cash withdrawal?", "What do I do if my phone is stolen?", "My transfer was declined, why is that?", "I think the exchange rate for the cash I withdrew was wrong.", "How long does it take to activate my card?", "When can I expect my new card to get here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I receive money from someone?", "pos": "Can i receive transfers from my employer this way?", "neg": ["Why hasn't payment gone through yet?", "Why were there additional charges when I transferred funds?", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "The funds I transferred are not in my account", "Why is my transfer not showing", "I want to reactivate my card, I found it after thinking it was lost.", "When will my transfer from the US get here?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "I don't want to use this method to identify myself.", "how come my withdrawal rate is wrong for my cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I receive payment in another currency?", "pos": "Can I receive money in a different countries money?", "neg": ["Why did my credit card get declined for top up?", "How many disposable cards can I have at one time?", "Will the system automatically update once there is no more money left?", "When can I expect money to be transferred to my account?", "How can I deposit money to my account?", "I need to know where do my funds come from", "How can I top up with Apple Pay?", "Why won't the machine accept my card anymore?", "Can I activate my card?", "When will I get a virtual card? I haven't gotten one yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What methods are available for my friend to send me money?", "pos": "My friend wants to send me money, can she?", "neg": ["I purchased something while traveling, and the exchange rate applied was wrong.", "How can I verify my top up?", "Why are you charging me fees for using my card?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "Who do I call to activate my new card?", "I can't get my card out of the ATM, what should I do now?", "Is there a fee for paying by card?", "Can I electronically transfer funds into my account from my American Express?", "I need help with understanding why my card is not working.", "Are there restrictions on disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I directly deposit my salary to this account?", "pos": "Is it possible for a friend to personally send me a payment?", "neg": ["Can my 8 year old grandson open an account at the bank?", "Can I set my own top-up limit?", "I purchased something abroad but the exchange rate is incorrect.", "I do not understand what this particular direct debit is ?", "Tell me why there is a charge on my cash withdrawl.", "When will I see my cash, since I already deposited my check?", "You sent me a card and now I want to link it.", "Can I add a card that I just found (again) to the app?", "The app reverted the payment I made.", "Why can't I see a transfer to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my salary is in GBP, do I need to do something?", "pos": "What if I need my salary in another currency?", "neg": ["My card payment was not successful.", "What happens when a beneficiary can't receive my transfer?", "I'm being asked for a verification code. Where do I find it?", "Please send my card as quickly as possible.", "Can I get information on the identity checks?", "Why would a merchant revert my payment?", "Do I need to go to a physical bank to change my PIN?", "There's a duplicate charge on my account?", "Can I cancel a transfer I made", "How do I get a refund for something I bought?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i find out about transfers", "pos": "Will you accept my salary if it's in another currency?", "neg": ["Show me how can my friends top up my account.", "Was my card payment reverted?", "How do I make a currency exchange?", "Is getting my identity verified required before I can use my account?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Please help me get a Visa card.", "What is the maximum for auto top-up?", "Why have I been charged more than once for the same transaction?", "How will I know what the exchange rate is?", "I'd like to have extra cards. Will I have to pay for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive money from someone?", "pos": "Can I receive money in a different countries money?", "neg": ["Where can I see where funds came from?", "What are the disposable cards for?", "I received the wrong amount of cash back", "What currencies are available for my use in holding and exchange?", "A transaction to a friend still hasn't shown up.", "I just got a card, how can I add it to the app?", "Where is the transfer to my account?", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "When I received my cash, the exchange rate was wrong.", "My disposable virtual card was rejected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to do anything special for my friend to send money to my account?", "pos": "Can I get paid for this in another currency?", "neg": ["Can I let other people have access to my account in order to top up?", "Are these cards available in europe?", "How can I transfer money between accounts?", "Can you explain to me why a top up would be reverted?", "Can I get a disposable virtual card?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "Would it be possible to activate my card?", "I made a top up yesterday but it's still pending.", "I think the currency exchange that's been applied is wrong.", "How do I fill out the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for getting money from a friend?", "pos": "I received my salary in the wrong currency. How do I change this?", "neg": ["What's up with the fee for getting cash?", "Why have I been charged for pulling cash out of my own account?", "Can I get a full list of instructions for identity checks?", "I need a number of disposable cards everyday.", "Show me how can my friends top up my account.", "How do I exchange currencies with this", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Why isn't the recipient seeing the transaction? I just sent the money.", "if i found a lost card can i put it back in app", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my employer be able to pay me with this service", "pos": "I would like to receive my salary in a different currency. How does that work?", "neg": ["After my checque or cash deposit, my balance didn't update.", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "A transfer has to be cancelled.", "The exchange rate given to me after a purchase, was incorrect", "Is my fiat currency supported for both hold and exchange?", "How old do my kids need to be to open an account?", "What documents are required for proof of identity?", "How long does it take for a card to arrive?", "How do I verify my identity online", "I think I was charged by mistake on my debit statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I receive payments in another currency?", "pos": "Please show me how my friend can send me money.", "neg": ["What time will a transfer from the US take?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "Can you tell me what i steps i should take since my card was stolen?", "I don't see me 'top up' in my wallet", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "I want to reactivate my card, I thought I had lost it but I found it.", "Account topping up bank transfers to my account assistance please?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "Why is there an unknown card payment?", "I used my card and there was a fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there ways for other people to send me money?", "pos": "Do I need to convert my currency from GBP before transferring?", "neg": ["I believe my top up did not work.", "I'm still waiting for my new card.", "Can you please check the exchange rate when I was getting cash?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I made a purchase but never expected to see a fee charged for the transaction.", "Google Pay isn't working. What is wrong?", "Someone might be using my card that is not me.", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "Explain to me how to verify the top-up card.", "I cannot find my phone, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which foreign currencies can I get transferred into my account?", "pos": "Can this app take my salary?", "neg": ["Why am I having trouble withdrawing cash?", "Is there a fee for european bank cards?", "Are there any fees to get additional cards?", "Can I change my pin number at a cash machine?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "I put my check in the bank, but I haven't gotten my cash yet?", "Do I get Visa or Mastercard?", "Where do I unblock my PIN?", "I need clarity on why my card is not working.", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "pos": "Is it ok for a friend to send me money?", "neg": ["I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I need to transfer something ASAP from China, how long will it take to post to my account?", "How can I transfer money to a beneficiary?", "Why is your exchange rate so bad?", "Can you please explain why my transfer failed?", "would a visa or mastercard be more suited to me?", "Are there any restrictions for the disposable cards that I need to be aware of?", "I can't find the top-up card verification code.", "How much am I allowed to top-up?", "Please tell me, do you use Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my friend send money to me?", "pos": "Will my GPB update my salary", "neg": ["Is there a reason my cash withdrawal was declined?", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "My top up is not working", "Do you provide cards to people not in the UK?", "Is there a auto top-up option?", "I made a mistake of transferring, can I cancel my previous transfer?", "Can I exchange currencies with the app?", "What currency can I use to add money?", "Can you tell me the status of my new card?", "there were two of the same charge to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know what my account is set to, I am paid in GBP?", "pos": "am i able to receive my salary this way?", "neg": ["Can I tell what business will take this card?", "What is my identification used for?", "I need to deposit my virtual card, how do i do that.", "I need another card for a member of my family. Is this possible? How soon can I get one?", "I no longer want this account, what should I do?", "I tried the wrong PIN too many times.", "cancel my account", "I checked the app and there is a payment that I don't recognize.", "I just got my new card.  How can I activate it?", "I would like to reactivate a card and wondered if that could be done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to receive my payroll in the account?", "pos": "Can I receive my salary with this in another currency?", "neg": ["I'm looking in the App and can't find my PIN, where should I look?", "What do I have to do to get my virtual card?", "I believe I got a wrong exchange rate when I got cash.", "Help me to set up contactless payments.", "Tell me what ATMs use this card.", "Does transferring money have a fee?", "What steps do I take to unblock my PIN?", "Why hasn't the transfer shown up in my account yet?", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i receive transfers from my employer this way?", "pos": "Can my salary be received here?", "neg": ["Is there a way to make my money usable in another country?", "The attempted transfer failed.", "My last name has changed and I need to update my account details.", "My top-up was rejected by an app.", "how much does a card cost and why do you charge me", "Do I have a limit to the number of top-ups per day?", "The exchange rate given to me after a purchase, was incorrect", "I want to change the wrong exchange rate.", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "i received my American Express in Apple pay, is there a reason why top up is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer my salary onto here?", "pos": "Is it possible for a friend to personally send me a payment?", "neg": ["How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "How can I transfer some money into a foreign account?", "stop the transaction", "I reside in the US, but I want a card.", "I need another card for a member of my family. Is this possible? How soon can I get one?", "I was unable to transfer money from my account.", "Will I get a Visa card or Mastercard?", "Will I be charged to top off my account?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get money from friends?", "pos": "Can I use a different currency with my salary?", "neg": ["are there any exchange fees", "I need assistance activating my card?", "I noticed that there's a payment on my card that's pending.", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "My card got stuck in an ATM.", "Can you tell me how to tell where my funds come from?", "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "Am I able to order a disposable virtual card?", "what is the average wait for transfers", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support direct deposits from my employer?", "pos": "My salary is deposited in GBP. Do I need to choose the currency?", "neg": ["Can I top up using my apple watch?", "I am having issues using contactless payments, could my card be damaged?", "At which locations can I order a card?", "HOW LONG TO TAKE THE TIME TO SOLVE", "How much can I top up on my card?", "What is the price for an additional card?", "How do I get a PIN?", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "I deposited a cheque and its been days and I still haven't received the cash!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary is in GBP. Do I need to configure this somewhere?", "pos": "Do I need to add my salary?", "neg": ["How many years old do I have to be?", "I think I deserve a refunded on a certain item.", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Can you transfer money to your card by bank transfer?", "I must make several disposable cards every day.", "Can I quickly send a transfer from China?  How long will it take?", "The app says that I got cash in an ATM and I didn't", "I am not satisfied with your company.  Close my account.", "There is a strange payment on my card.", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can friends send me money?", "pos": "Can I use a different currency with my salary?", "neg": ["While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "How would I top up with a cheque?", "How can I check to see where my funds come from?", "Why does a payment show up twice?", "Can I use visa or mastercard with your service", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "How come I was charged an extra fee when paying with the card?", "do i have to wait for a physical card before i get my pin", "Is it possible for a transaction to be cancelled?", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to receive transfers from my employer when I get paid in GBP?", "pos": "Will you accept my salary if it's in another currency?", "neg": ["I've transferred money into my account but the balance is the same", "How long will my transfer stay pending?", "I have lost my phone.", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "What could the reason be that my payment card was declined?", "There's a card payment I didn't make", "Is the cash withdrawal going to show?", "i cant seem to activate card", "I just replaced my phone so do I have to make a new account?", "How can I prove the source of my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it ok for a friend to send me money?", "pos": "I received a transfer in GBP how do I change it to a different currency?", "neg": ["can i use both visa and mastercard", "my payment was rejected, do you know why?", "I used to know my password, but not anymore.", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "How can I go about transferring money to my account?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "How long after I receive my statement can I dispute payments on it?", "I am just waiting for the transaction to be completed.", "Yesterday my phone was stolen from me :( What do i need to do about it?", "How does your app transfer the money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a friend send money directly to me?", "pos": "Can I receive money in a different countries money?", "neg": ["I just initiated a transfer but I'd like to cancel it.", "What are my payment options for topping off my account?", "Why are there additional fees for transfers?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "Where is the tracking number for the card?", "I was charged twice.", "I don't want this account anymore, how do I delete it?", "I have not received my pin yet", "Why isn't my google top-up pay working?", "What do I need to do for a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary is deposited in GBP. Do I need to choose the currency?", "pos": "Can my salary be received here?", "neg": ["How do I fix a broken card?", "Should i uninstall the app before i try it again?", "How long will it take to transfer from europe?", "Can you tell me when my card will arrive?", "What's going on with my card? I've tried multiple times and it never goes through.", "Why is the transfer still pending?  Can I do something?", "What should I do if my card is stolen?", "How do i change my identity?", "Why won't my card accept any transactions?", "Why did you revert my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Salary in GBP has been received. Does it need to be configured into another place?", "pos": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "neg": ["Why did my cash deposit not show up?", "How long do I have to wait for my bank transfer to appear in my account?", "What's the top-up limit?", "The ATM did not give me as much cash as I requested.", "What was the $1 charge for on my statement?", "What caused my top-up to be returned?", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "If I can't choose my card type will I be able to use it everywhere?", "When I received my cash, the exchange rate was wrong.", "Can third party fees affect a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if I need my salary in another currency?", "pos": "Can my salary be received here?", "neg": ["Why have I received a rebate for my payment after a week?", "How recent do my documents need to be for verification?", "What do I do to verify a top-up?", "Why does it show that my transfer is still pending?", "Do you offer a discount for those who perform frequent currency exchanges?", "I need my card to be delivered fast", "The amount of money I pushed at the atm machine did not come out of the machine.", "What do I have to do to cancel a transfer?", "I don't see me 'top up' in my wallet", "I moved and need to change my address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I receive money in a different countries money?", "pos": "Can my salary be received here?", "neg": ["Can I re-link a lost card with the app?", "I have my card, when whill my PIN be available?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Which credit card top-ups do you accept?", "I am upset with your service.  Please delete my account.", "I have a new card. How do i top it up?", "with what can I verify my identity?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "How can I create a disposable virtual card?", "can the delivery be specific to my needs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can people transfer money to me?", "pos": "Do I need to add my salary?", "neg": ["I need my card to be delivered fast", "I would like it if I could get an item refunded", "There is a single payment on my card which shows as pending.", "I live in the EU.  Can I order one of your cards?", "I'm still expecting the transaction to be finished", "How do I top up my account using transfer?", "What do I do if I cannot access the app?", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "i havent got my card", "My transaction from earlier needs to be reversed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to receive my salary in a different currency. How does that work?", "pos": "I would like to know how my friend would be able to send me money", "neg": ["Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "I need to reset the passcode.", "Please explain the fee on a transfer I made.", "why cant you just refund me instead of a merchant", "I am being charged the wrong amount on my card.", "My account transfer was blocked.", "I'd like to transfer funds using my credit card.", "Can you tell me why I haven't received my new card yet?", "I haven't received the PIN yet.", "There is a direct debit payment I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please show me how my friend can send me money.", "pos": "Can my friend send me money?", "neg": ["I just pulled money out of the ATM and was charged a fee, WHy?", "Why can't I take $100 out", "What are then rules on beneficiaries?", "Which countries does your service work in?", "Are there virtual cards", "Help me create several temp cards every day.", "Why hasn't my money transfer showed up yet?", "There is a pending payment on my account, what does this mean?", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "If I was travelling abroad, would I be able to hold currencies in euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i want to get my salary deposited as pesos?", "pos": "Is there any way to get my salary in a different currency?", "neg": ["For some reason my card payment didn't work", "I topped up but the app declined it", "how to delete account, not happy", "Can I convert money into different currencies?", "Can you tell me why my transfer is pending still?", "I made a deposit but it is not showing up in my balance.", "Why won't the ATM let me withdraw money?", "My card activation is failing.", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "I don't see my top up in my wallet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "am i able to receive my salary this way?", "pos": "Is there any way to get my salary in a different currency?", "neg": ["How do I validate my identity.", "What does it mean when it says that I have a payment that is pending?", "I do not see the card PIN anywhere?", "Is it possible to order another card?", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "I moved, can I edit my personal details?", "I need assistance with transferring funds to another account.", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "Why do I need to verify my account?", "where to i get my funds from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you accept my salary if it's in another currency?", "pos": "Will my GPB update my salary", "neg": ["Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "I have a transaction showing up more than once.", "What are the restrictions of the disposable cards?", "that fee should not be there, you charged my cash for an unnecessary thing.", "How do I make my card show up in the app?", "Can my friends top up my account?", "Can I deposit money using Apple Pay?", "Please tell me how I verify my identity.", "I'd like like to know where I can order a virtual card?", "Do you do business in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can this app take my salary?", "pos": "What will I need to configure if my salary is in GBP?", "neg": ["What is this fee for transferring money?", "I have an outgoing transaction", "I think my passcode was changed", "Where is the top-up card verification code?", "My top-up is still pending", "What is this card payment, I do not recognize it.", "I was charged an extra dollar on my account and would like to know the reason.", "I didn't get all the money I asked for", "My ATM withdrawal was cancelled", "How do I know what the exchange rate will be when I make an exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my friend send me money?", "pos": "How can my friend pay me?", "neg": ["What kind of costs are involved for exchanging currency?", "How do I change my AUD into GBP?", "My phone was left at a hotel and I can't access the app.", "I made a payment but the app cancelled it.", "Can I use my bank account to send me more money?", "Delete my account now please.", "How to edit personal details?", "I was spending cash with my card and got a fee.", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "What are the various currencies and cards that you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to add my salary?", "pos": "How can my friend pay me?", "neg": ["The ATM gave me less cash than requested", "Do you accept cash?", "Was there a number to track that I could get?", "How long will it take for me to get my card?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "What is the auto top-up limit?", "Why is it showing that my account has been charged a dollar that is showing as pending?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "What should I do if my physical card isn't working?", "how do i dispute a payment I didnt make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my salary be received here?", "pos": "My friend wants to send me money, can she?", "neg": ["How much does it cost to make transfers?", "Does the fee for exchange change?", "How do I change my passcode?", "How can I transfer some money into a foreign account?", "How do I deactivate my account?", "It looks like the exchange rates on my card payment are wrong", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.", "I want to do a cash deposit to top up. How do I do this?", "I believe my card has been compromised because of a strange withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive money from my friend?", "pos": "What do I need to do to get my salary through this?", "neg": ["My card expires soon", "What are the countries you support.", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "I already have a card and want to link it", "When do you charge fees on accounts? I just saw a charge on my statement.", "How do I troubleshoot my contactless?", "My card was eaten by the cash machine what do I do?", "What's the limit for auto top-up?", "I just moved to the US how do I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my friend pay me?", "pos": "I was wondering, Can I get my pay in another currency?", "neg": ["Canceling my order is what I need to do right now.", "i tried to transfer cryptocurrency into my account but was denied", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "When I got cash I believe that the exchange rate was wrong", "Why hasn't the money I transferred into my account shown up yet?", "My money I had was gone and I could not get gas!", "I left my phone somewhere and can't use the app.", "I am sure I have plenty of money to transfer but my transfer is being declined.", "i did not get any money but still was charged", "How can I order my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive my salary in another currency?", "pos": "I need my payment in another currency", "neg": ["Why have I been charged an extra £1?", "I need to know where I can withdraw money.", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "Do you charge for sending out more cards?", "I need to find the top up verification code", "Why is the exchange rate wrong for my cash withdrawal?", "Am I charged if I make a top-up?", "Is there a auto top-up option?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "What are the additional charges for a SWIFT transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for a friend to personally send me a payment?", "pos": "I was wondering, Can I get my pay in another currency?", "neg": ["My refund has not shown up in my account.   Where is it?", "Is there a top charge for US cards?", "Do you have the best exchange rate?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Shopping on line I was declined when trying to buy something.", "There is a direct debit payment I don't recognize.", "I've been waiting for 3 days, why is my withdrawal still pending?", "How would I go about getting a physical card to use in stores?", "My card will expire soon, do I need to order a new one?", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who can send me money?", "pos": "My salary comes in GBP can I change my options somewhere?", "neg": ["I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "Tell me what I need to do to activate my card.", "I did not set up a direct debit I have", "I exchange my currency quite a bit.  Do I get an exchange price break?", "I tried using my card, but it doesn't work.", "I am from X but am traveling to Y - how do I get currency for Y?", "Explain the activation method for this card", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "There's an error in regards to the exchange rate for an item I bought.", "I didn't get the correct amount of money from the ATM machine"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering, Can I get my pay in another currency?", "pos": "Can I transfer money using a different currency?", "neg": ["Do you send more than one card?", "Can I change my in at all ATM's?", "If I am not in the country and I need to change my PIN, how can this be done?", "What credit cards do you carry", "What do you use disposable cards on?", "I ordered my card but it hasn't been delivered yet", "How much are the rates of exchange?", "What would be a reason my transfer got declined?", "Cancelling a transaction", "I tried topping up my account but it failed, can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to convert my currency from GBP before transferring?", "pos": "How can I receive money?", "neg": ["Could not complete transfer, states 'declined'", "I topped up my account but the money isn't there now.", "Why was my top-up rejected?", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "I need to find the card I received in the app.", "Help me unblock my PIN.", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "Can you unblock my pin because I put the wrong one too many times.", "my transfer isn't there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a transfer in GBP how do I change it to a different currency?", "pos": "I received my salary in the wrong currency. How do I change this?", "neg": ["Why is my transfer more expensive than I thought?", "How can I exchange AUD for GBP?", "Do I have a limit to the number of top-ups per day?", "Do I have to pay more for exchanges?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "I made a payment but it's still pending", "I'm dissatisfied with the service and would like to terminate the account.", "I would like to request a card.", "There's a payment that isn't mine on my app", "Why hasn't my cheque processed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I receive money?", "pos": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "neg": ["Your system is broken. My transfers keep failing, 5 times now.", "Can I add money to my card automatically during a trip?", "I think that somebody is utilizing my card without my authorization!", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "My card's expiring a month from now, should I place an order for the new card?", "What do I have to do to prove my identity?", "How much can I top up on my card?", "I have a payment that has not gone through yet", "How do I take a block off my card?", "My top-up was rejected"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My friend wants to send me money, can she?", "pos": "I received my salary in the wrong currency. How do I change this?", "neg": ["Am I able to top up with Apple Pay?", "Do you have EUR currency available for me?", "I got a transfer fail message, but no explanation of why-- what happened?", "How low does the balance have to be before the system updates?", "It looks like my top up didn't work.  Why?", "Why would a merchant revert a card payment?", "I believe my card payment has reverted", "Please explain why my payment was declined? I thought everything was good.", "what are weekend rates for getting cash", "I had a cheque deposited, but I don't see my money yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer money using a different currency?", "pos": "I need my payment in another currency", "neg": ["Please send me a disposable virtual card.", "I'm confused ass to why my contactless is not working.", "Do I get Visa or Mastercard?", "I'm waiting for a transfer from the US, how much longer?", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.", "Your exchange rates are coming from where?", "When will my cheque process?", "I had to pay one pound more than the set price!", "I would like to get an item refunded"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to get my salary through this?", "pos": "Will my GPB update my salary", "neg": ["Can I call to get my card activated?", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "My card has been lost / stolen", "Please explain the fee on a transfer I made.", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "Any charges applicable for new card?", "I withdrew cash and was charged. Why?", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "My friend deposited $100 into my account, but it is not showing up!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my job deposit my wages directly into the account.", "pos": "I would like to know how my friend would be able to send me money", "neg": ["why wasn't a transfer to account approved", "What is the greatest number of times that I can top-up?", "I cannot get my card out of the ATM.", "extra fees on a cash withdrawal, not cool.", "How do I cancel a purchase?", "May I change my PIN?", "Why is the top-up I made still pending.", "Please explain the extra fee when I paid with the card.", "Can I revive a physical card.", "Are there virtual cards"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What will I need to configure if my salary is in GBP?", "pos": "Can i get payed through this system?", "neg": ["Why didnt my top up go through", "Can I get an account for my son?", "I got some cash but it wasn't the right amount.", "I see a direct debit transaction in my app that I didn't make.", "I believe that someone is using my card without my knowledge!", "Do you give refunds?", "Will there be a cost if I exchange currency?", "My card is not working.", "My card still hasn't been delivered", "Can you show me how to verify the top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my GPB update my salary", "pos": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "neg": ["It seems that the rate I got is incorrect.", "I transferred some money but the balance stayed the same.", "What do you require for identification verification?", "I know there's money in my account, why did my account decline me?", "What does the decline message mean", "Why has my card declined", "What am I being charged an extra pound when I haven't bought something worth that much?", "Are you going to charge me to top up my card?", "I was made to pay a fee for making a transaction with card.", "How can I hold and exchange fiat currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my payment in another currency", "pos": "My salary comes in GBP can I change my options somewhere?", "neg": ["My card seems to not be working at all.", "Is it possible for a person who lives in the US to get a card?", "In regards to top-ups, can I do them via Google Pay?", "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "Where can I activate my card?", "How long does a top-up take to go through?", "Is it possible to top-up automatically?", "How can I tell if someone else is using my card?", "Can you tell me what I need to do to have my pin changed?", "What does it mean if my top-up has not gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I receive my salary with this in another currency?", "pos": "My salary comes in GBP can I change my options somewhere?", "neg": ["My identity verification didn't work", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "A withdraw I tried to make at the ATM was declined I don't know why.", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Why hasn't my transaction arrived?", "Can you tell me where my readily available cash has come from?", "Tell me about the card PIN?", "A payment on my statement is wrong.", "Can top ups be done from an apple watch.", "I can't log in with this passocde"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my salary in the wrong currency. How do I change this?", "pos": "Can I get paid for this in another currency?", "neg": ["Is there a top up fee for transfer?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "My card couldn't pay in a shop.", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "Does the package with my card have tracking?", "Why isn't the transfer I made to a friend showing?", "I didn't know there was a charge for tranferring. What is the charge?", "Where can I use my card to pay?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "I think something went wrong, I didn't get the right amount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a different currency with my salary?", "pos": "Is there any way to get my salary in a different currency?", "neg": ["Could you help my figure out the exchange fee?", "How long will it take for my cash withdrawal to no longer show as pending?", "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "I need to urgently transfer something from China. How long will it approximately take?", "top up for my american express card is not working", "I need to hold money, what currencies can I use?", "There was a transaction this morning that I'd like to reverse.", "How dp i top up with a cheque ?", "Can I still access the app even though my phone was stolen?", "I'm not sure how to complete the identity checks process."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know how my friend would be able to send me money", "pos": "Is there any way to get my salary in a different currency?", "neg": ["My card rejected a cash withdrawal. Why?", "Can you tell me the ATMs I can use with my card?", "Balance hasn't been updated following a bank transfer", "Would I get a Visa or Mastercard?", "There was a direct debit transaction I have don't think should be there.", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "Why did I get charged for withdrawing cash?", "When will my transfer move out of pending stage?", "My transfer did not work, what was the reason?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My salary comes in GBP can I change my options somewhere?", "pos": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "neg": ["When I travel, can it automatically add money in certain intervals?", "How do I report fraud on my card?", "The App shows a fraudulent payment made on my account.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "What currencies and cards do you support?", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "Is there a way to use a cheque to top up my account?", "Help, the ATM didn't give me all the money I requested", "Help me please, I need to top up cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get paid for this in another currency?", "pos": "Can i get payed through this system?", "neg": ["Why is my transfer pending?", "how do I link an old card?", "Do you charge extra for exchanging currencies?", "I want a disposable virtual card, how do I do that?", "Will I be charged for receiving the money?", "I didn't make a payment at this business.", "How do I start auto top up?", "Why did I only receive this much currency?", "There should be a cash withdrawal that I haven't seen yet.", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does one send me money?", "pos": "Can i get payed through this system?", "neg": ["Is there a fee for sending additional cards?", "How long should I wait for the card to arrive?", "HOW LONG TO TAKE THE TIME TO SOLVE", "app malfunctioning, does not know its me", "How long does a European transfer take?", "What is the reason I couldn't do a transfer to a beneficiary?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "I got charged for with a fee for paying with my card.", "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "How do I know if I will get my card, or if it is lost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i get payed through this system?", "pos": "Is there any way to get my salary in a different currency?", "neg": ["Top-up is loaded into the card and no update.", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "I'm still waiting on a payment", "unsupported transfer declined", "I sent a payment but now it's not showing up.", "I have a card payment that I don't recognize. What should I do?", "You did not give me the correct exchange rate for an item that I bought.", "Why was there a fee for paying by card?", "How is this transfer supposed to work? It's not working for me.", "how can i add money from my amex card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way to get my salary in a different currency?", "pos": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "neg": ["Is it possible to get a card outside the UK?", "I think I got charged twice for the same thing", "What fee will be charged for exchanges?", "How long before I can see that my cash withdrawal has taken place?", "A withdraw I tried to make at the ATM was declined I don't know why.", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "To deliver to the US, how long will it take?", "how to get card pin?", "Why was I charged a random fee for a transfer I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "pos": "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "neg": ["i need to expedite my card", "How can people transfer money to me?", "What could the reason be that my payment card was declined?", "I need to find the card I received in the app.", "How do I change to a different currency?", "I can't log in with this passocde", "When do you charge fees on accounts? I just saw a charge on my statement.", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Are new cards available from China?", "What are the fees imposed when I make a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was unable to transfer money from my account.", "pos": "I tried to make a transfer, but it didn't work.", "neg": ["Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "Why hasn't my payment gone through yet?", "Will I be charged a fee for topping up using a European card?", "I cannot make a transfer to another account.", "Would I be able to get an account for my child?", "I can't seem to use my card. Can you help?", "Why do we need to verify a top-up card?", "What are my payment options?", "Why have I not gotten my new card?", "What is the most I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my transfer complete?", "pos": "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "neg": ["I used an ATM and wanted to know why I was charged an extra fee.", "Card payment was declined, do you know why?", "I haven't received my card and am worried it is lost.", "There's a cash withdrawal I am certain I did not make", "What should I do if I can't prove my identity.", "I need to verify my identity. How do I do that?", "I sent a check into the system but still haven't received the cash yet", "Today I used my card at a restaurant and it was declined. Why?", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "Can I link your physical card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The attempted transfer failed.", "pos": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "neg": ["I didn't do a payment and I have it now.", "Help!  In the app there is a direct debit that I don't remember.", "I need to change my address", "I think I was charged double for something I bought - how long should I wait before reporting this?", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "My transfer is still pending, why?", "How do I get refills to my card when I'm traveling?", "I can't find my card!  What should I do?", "How do I change my last name?", "What is the cost for physical cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a transfer, but it didn't work.", "pos": "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "neg": ["I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "Is there a limit to how much I can top up?", "Do I have to go to the bank to change my PIN?", "Can I change my PIN if I want to?", "Can I add a card that I just found (again) to the app?", "My card has been found. Is there any way for me to put it back into the app?", "I don't recognize what this payment on my statement would be for.", "Under what condition will my payment revert?", "I lost my phone. Can I disable to app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't my transfer work?", "pos": "Transfer has failed.", "neg": ["I tried topping up my account but it failed, can you help me?", "Am I getting charged for making a payment?", "Why doesn't my card work for any transactions?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "I need Australian dollars instead of UK currency.", "Do you allow currency exchanges?", "What age do you have to be?", "I want to change the wrong exchange rate.", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "Is there any way to get another card on the same account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is failing when I try to do it.", "pos": "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "neg": ["Can you tell me why my card keeps getting declined every time I try to use it?", "Do you let me choose between Visa and Mastercard?", "Where are you present globally?", "If I want my son to have his own account is that possible?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "How long will it be  before the person I sent money to is able to see it?", "How do I know if i need a disposable card?", "If I have a physical card can I link it?", "Who do I talk to for transactions debited twice?", "Can I use my card no matter where I go?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to do a transfer but it didn't go through.", "pos": "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "neg": ["What is the time period for money to be transferred?", "Will I be charged for adding money by transfer?", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "Why did using an ATM cause me to have an extra fee charged?", "I wanted to know why a top-up I made has been reverted.", "I have trouble proving my identity.", "The card payment I made didn't work.", "Where is this card accepted?", "Can you please help me in canceling my order.", "why does my statement contain an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What would cause a transfer failure?", "pos": "I believe that my transfer hasn't gone through.", "neg": ["Which fiat currencies can I use through this app?", "I'm trying to verify my top-up card, but I can't find the code...?", "The ATM I used for foreign currency provided the wrong exchange rate.", "How long does a transfer take?", "Tell me what I should do after my card expires.", "My card has been found. Is there any way for me to put it back into the app?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "The app is saying I made a withdrawl but I didn't.", "Why was I charged $1 in a transaction?", "Am I able to have a card sent to China?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "pos": "why do i have a failed transfer", "neg": ["Can I stop a transaction?", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "i dont recognize a charge on my card", "Contactless payments need to be enabled for my card.", "I would like to get your card in EU. Is that possible?", "What is my identification used for?", "Why was my new card declined?", "Help!  I fear that my card was stolen,", "why was a transfer declined", "I transferred some money but it hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a transfer and it failed.", "pos": "I tried to transfer money but it didn't go through", "neg": ["I keep trying to make a payment, but it doesn't work.", "Can I get a card even though I live in the US", "I believe my exchange rate is incorrect", "What should I do if I can't use my card?", "How long does a top-up take to go through?", "I have a cash withdrawal that I do not recognise.", "What do I do if I cannot access the app?", "I made a deposit but it is not showing up in my balance.", "how long should i expect to wait when i add money", "What is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transger I tried to make failed.", "pos": "I couldn't make a transfer", "neg": ["Is there a fee to top up a US card using a debit or credit card?", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "I have an unknown direct debit payment on my account", "My new card came in.  How do I activate?", "How will I get my card?", "I refilled my account balance but got an error message.", "Why would my payment for my card show as pending?", "How long will it take for my top up to work? It's still pending", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "What are the steps I need to take to cancel a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "pos": "The app says my transfer failed", "neg": ["I made a cash deposit to my account but it is not there", "Why am I charged a fee for getting cash?", "I thought transfers were free. Why was I charged to transfer?", "When will I have access to my pin number?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Will I be charged any fee for receiving money?", "Why didn't I receive all the cash I requested?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "I don't recognize the direct debit payment on my account.", "How much will I be charged for exchanging foreign currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do i have a failed transfer", "pos": "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "neg": ["What does it mean when a payment is pending?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "Why has my new card still not come?", "Explain why my top up has been reverted please.", "Is there any type of fee for currency exchange?", "My card is about to expire.  How do I get a new card?", "What's the limit on total number of cards I can have?", "I just tried to top-up and now I'm getting an additional verification message, why?", "Can I set it up to add money every few days automatically while I am traveling?", "How long will it take to refund me"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "pos": "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "neg": ["How long does a transfer transaction take?", "How long do you have to wait to see your virtual card your ordered?", "My card has been found. Is there any way for me to put it back into the app?", "How much are the rates of exchange?", "What commission do you take for currency exchage?", "In my statement, I got a €1 extra fee.", "My app shows cash I didn't get.", "I want to revert this mornings transaction.", "I couldn't get the money I needed.", "I think something went wrong, I didn't get the right amount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my transfer go through?", "pos": "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "neg": ["Why did I get less cash than what I asked in the ATM?", "I did not get all the cash at ATM.", "Can I top up for free using a European card?", "How can I cancel a transfer I made", "How limited is a virtual card?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "Is it possible to obtain both a Visa and a Mastercard from you?", "How can I configure what currency my salary is in if it's in GBP?", "I'm not certain my top-up went through yet.", "can you assist me in activating my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a transfer but it failed. will you tell me why?", "pos": "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "neg": ["Why does top-up need to be verified?", "Is my fiat currency supported for both hold and exchange?", "What is the reason for my beneficiary to be disallowed?", "How long does it take for a top up to go through", "What do I need for the identity check?", "Why does the same transaction appear multiple times?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Can you tell me when my money transfer will go through", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "Why is my identity not being verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am trying to transfer money and something is going wrong.", "pos": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "neg": ["Can you tell me where to find top up by cash deposit?", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "How do I know where my money comes from?", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "What is the process to link the new card?", "The ATM did not give me as much cash as I requested.", "Is there a disposable virtual card?", "How recent do my documents need to be for verification?", "Help me activate my card.", "Where's my top up code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "pos": "Can you tell me why my transfer is failing and help resolve?", "neg": ["I still want to use my account but haven't verified is that OK?", "I can't find any option to top up with a cheque?", "Can we skip verifying?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "How recent do my documents need to be for verification?", "Is my card lost? I am still waiting for it to be delivered.", "I want to request a physical card", "If my card becomes expired what can I do?", "How long will it take for the money to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed.  Help!", "pos": "Why wouldn't a transfer go through?", "neg": ["How can I top up with Apple Pay?", "Can I transfer my salary if its in GBP?", "Why can't my ID be verified?", "What information am I going to have to have in order to do a transfer with my card?", "If I exchange currencies on a frequent basis can I receive a discount?", "How do i find my top-up card's verification code?", "Can I schedule future top ups?", "Can I get my money back on an item?", "On my disposable card, is there a transaction limit?", "There is a direct debit transaction that I did not authorize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my transfer fail?  What can I do?", "pos": "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "neg": ["What's the limit for auto top-up?", "I'm happy with Mastercard and want to stick with just that credit card.", "Where do I look for cash top up?", "i received my American Express in Apple pay, why is top up not working?", "Why is it saying my card payment is declined when I made it?", "There's a cash withdrawal I am certain I did not make", "The exchange rate was different when I got cash", "I was charged multiple times at the same location at the same time", "I have my card, when whill my PIN be available?", "How do I cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After I attempted a transfer, it failed.", "pos": "please help my transfer go through", "neg": ["My money disappeared! Please help??", "My transfer is pending, why?", "What is the purpose of requiring my identification?", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "I do not recognise the card payment.", "If I am not in the country and I need to change my PIN, how can this be done?", "What is the process to create a disposable virtual card?", "Can I deposit money using Apple Pay?", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "Tell me why my transfer is declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "pos": "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "neg": ["Where can I locate my PIN at?", "Which countries does your service work in?", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "Why was I blocked from withdrawing from the ATM?", "how long does it take to reflect in my balance a top up", "Can I top up with Google Pay?", "I have an unfamiliar direct debit in my statement.", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "The app says I got cash from an ATM but I didn't", "My card has been lost / stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been trying to do a transfer multiple times and have failed? Is the system down?", "pos": "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "neg": ["always exchanging currencies, do you offer a discount?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "Why are my withdrawals suddenly being declined?", "has my card payment been reverted?", "How can I revert a transaction from this morning?", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "I wanted to withdraw $100 from the ATM but I only got $20", "My billing address changed and I need to update my information.", "Whats the process of tranfering money into an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I complete my transfer?", "pos": "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "neg": ["Do I get charged for withdrawals?", "Why was I charged an additional fee when paying with card?", "What type of card will I receive?", "Do all ATMs accept this card?", "The app rejected my top up", "Give me a refund now!! I am still waiting.", "Physical cards are what I need more of", "How do i find my top-up card's verification code?", "How long does it take for a transfer to be in my account?", "My transfer to a beneficiary did not go through.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the bank reject my transfer?", "pos": "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "neg": ["How do I transfer money into my account?", "Why was my request for cash declined?", "Where do I go to edit my personal details on my account?", "Please check and let me know why my transfers are getting declined.", "The app says that I got cash in an ATM and I didn't", "I returned something to a  store but can't see my refund.", "What is this witdrawal", "I used my card to top up, but now I don't see the money in my account.", "Why does my transfer keep generating an error message?", "I want to know which currencies and cards are supported, can you provide a list?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I make a transfer?", "pos": "I think my transfer failed. What do I do now?", "neg": ["Why is my balance the same after a transfer?", "I just replaced my phone but how do I use my card information?", "Why won't you let me name X as a beneficiary?", "Why did I get charged for a withdrawal?", "Please help me cancel a transaction.", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "I have been charged a pound for something that appears on my statement", "Can you delete the account?", "How do I stop fraud to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted a transfer, but it failed.", "pos": "I believe that my transfer hasn't gone through.", "neg": ["Why doesn't the person I sent money to see that transfer yet?", "I have an unauthorized charge.", "How are cash withdrawals pending?", "I am trying to exchange AUD for GBP, how do I do that?", "When I was transferring money I was charged extra why?", "I want to use a cheque to pay.", "Why is the exchange rate different from what I expected?", "Do I get a discount if I exchange currencies a lot?", "What do I need to do for the card activation?", "There is a payment made with my card that I don't recognize at all."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "pos": "How is this transfer supposed to work? It's not working for me.", "neg": ["Do I need to verify my top-up card?", "the exchange rate is wrong from something I got in another country", "do i need to add money before i order a card", "I have to verify my identity. What do I need to do?", "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "Can I top up with Google Pay?", "The cash I wanted wasn't there.", "I lost my card n need a new one.", "I need to make a transfer from Europe, how many days does this take?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do my transfers keep failing?", "pos": "My transfer did not work, what was the reason?", "neg": ["What are you exchange rates?", "What do I have to do to get my virtual card?", "I deposited a cheque, but the balance hasn't changed yet.", "The ATM didnt let me get cash", "I want a virtual card that is disposable", "Can I use an auto top-up option?", "How can I top up with my apple watch?", "Are you only able to get a card if you're in the UK?", "I may need to dispute a Direct Debit payment.", "why wouldnt the atm give me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my transfer is failing and help resolve?", "pos": "Can you please explain why my transfer failed?", "neg": ["My card didn't work at the ATM in Notting Hill.  Is my card working?", "I am still waiting on my bank transfer", "Help! I lost my card!", "The app won't let me transfer money to a beneficiary", "The exchange rate for the money I took out in a foreign country is wrong.", "Why hasn't arrived yet a transaction I did to my friend?", "Is this card available to Americans?", "I would like to cancel my previous transaction", "How can I check for an unsupported merchant for my transfer request?", "My card is about to expire, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "pos": "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "neg": ["Do you convert to Euro?", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "I think that the exchange rate for the withdrawal of my cash is not right.", "My new card has not been delivered to my home yet. What is going on?", "Why was I charged twice?", "Why am I being a charged for using my card?", "I'm wanting to get a Visa card today.", "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "Can I get support?", "I was charged for a cash withdrawal, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "pos": "I tried to transfer money but it didn't go through", "neg": ["Where do you need to live to receive card", "What do I do if I think someone has used my card?", "My top up isnt working", "I could not transfer to a beneficiary", "My account shows a direct debit charge that I have never seen before", "What do I do if I can't access the app?", "I do not know why I was charged for the $1 transaction.", "I would like a physical card", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "Where do your cards get delivered to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "pos": "My transfer didn't complete. Why can't I access funds?", "neg": ["What is the refund process?", "My card failed to work when I was shopping in a store", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "Is there anywhere  In the  Eu  this card can not be delivered in", "I've made a bank transfer but the money doesn't seem to be in my account.", "Help me please, My Apple Pay American Express top up does not work.", "what is source of my money", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "I just transferred some money into my account and do not see it updated yet, can you assist?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "pos": "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "neg": ["I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "What do I do if I detect fraudulent use on my car?", "I don't think I made this payment that is showing up", "I don't have my card in 1 week.  Should I be worried?", "What kind of cards are supported?  What currency?", "What do I need to do to exchange my money?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "How many top-ups can I use?", "how to change name on account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "pos": "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "neg": ["What should I do to top up using my Apple Watch?", "Will I be charged for a cash withdrawal?", "the exchange rate was different than expected", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "I do not have my pin yet", "I am unhappy with an item I bought. How do I get a refund?", "I have a withdrawal waiting to go through.", "How do I switch to a different currency?", "I got double charged!", "I live in the EU - can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app says my transfer failed", "pos": "Why has my payment not transferred?", "neg": ["Why did my top-up not work?", "How do I complete the ID check?", "My transfer hasn't appeared yet", "I need a new card because the ATM took mine.", "Where's my virtual card", "Why is this payment pending?", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Why are the things I bought earlier today still showing as pending?", "Can you tell me why my transfer is pending still?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "pos": "Why can't my transfer complete?", "neg": ["I need more physical cards.", "I received the wrong color and size, can I return it?", "Can you tell me how to tell where my funds come from?", "I would like a virtual card...how do I get one?", "How can I setup automatic top-up?", "I noticed that my card was charged more than once for one thing.", "What countries do your services support?", "Does my top up and apple pay work together?", "I need to terminate my account immediately.", "I bought an item and the exchange rate was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe that my transfer hasn't gone through.", "pos": "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "neg": ["I've been waiting for a top up to come through for over an hour and I need the funds now.", "Is there a limit to auto top?", "Shouldn't my new card be here by now?", "Why is there an extra charge on my statement.", "Who do I contact if there is a direct debit that I did not create.", "How long does it take for a card to arrive?", "went somewhere else, need to change details", "Could you tell me the fiat currencies that you work with?", "The ATM kept my card?", "What currencies can my account be in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does it say my transfer failed?", "pos": "Why has my payment not transferred?", "neg": ["I do not recongize a payment in my account.", "Why am I seeing a direct debit thats not mine?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "Why was I charged extra when transferring?", "I need to add my new address now that I've moved.", "I shouldn't be charged any fee for transferring .", "Can I use visa or mastercard with your service", "My purchase from this morning still is pending.", "What ATMs can I use this card at?", "Someone else used my card to withdraw cash from an ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?", "pos": "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "neg": ["my phone was taken yesterday, what should I do about my account?", "My payment has been declined several times.  Can you help me?", "How long does it take for my id to verify?", "I tried to top off using the card, but the money just disappeared?", "how much does it cost to add money to my card", "How long does it take for a purchase to go from pending to authorised?", "I thought I was going to receive more currency?", "What is your shipping policies for cards?", "I am being charged a pound out of nowhere. What is this?", "What is the reason for my card payment to be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "pos": "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "neg": ["I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "What is identity check?", "Why is my top-up showing as reverted?", "Can I check to see where the funds came from?", "I need help proving that this is really me and to verify my identity.", "I cannot remember my passcode, is there a way to retrieve it?", "I want to use my card. How do I activate it?", "I no longer want to transfer funds, can we cancel that transaction?", "I placed a cash deposit in my account but I can't see it yet.", "I need to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "pos": "I am unsuccessfully trying to make a transfer can you help?", "neg": ["Why is my transfer taking so long to complete?", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "A false direct debit payment is showing in my app", "An ATM swallowed my credit card!", "How long will my cash withdrawal take", "Why am I not allowed to transfer money to my cryptocurrency exchange?", "What does it cost to receive a SEPA transfer?", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "I only have one other credit card from the US. Do you accept that?", "How can my new card be activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I find out why my transfer didn't go through?", "pos": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "neg": ["I can't find my refund. Please help.", "My refund isn't showing up", "I am not happy with your service and request that my account be terminated!", "My top up didn't go through", "How do I verify the top up?", "I want to reset my passcode, how can I do that?", "Why can't I take cash out of the ATM?", "What is this extra pound charge for?", "My friends would like to add to my account. What is the procedure?", "It shows that the transfer on my account wasn't allowed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "pos": "My card couldn't complete a transfer, why?", "neg": ["I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Hi, would you please activate my card?", "Will I be able to get both a visa and a mastercard?", "I don't know where a direct debit payment came from", "I would like a second card.", "I just transferred some money. Why was I charged a fee?", "For a week now, I have tried to use my card and it is still not working.", "What is your shipping policies for cards?", "do you offer refunds? i would like to return purchase.", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "pos": "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "neg": ["What types of foreign money can be used with this service.?", "Will you accept my salary if it's in another currency?", "Do I need a disposable card?", "What age do you have to be?", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "I made a payment that is not yet complete.", "What am I being charged an extra pound when I haven't bought something worth that much?", "Is there a charge for sending out more cards?", "I'm concerned because my cash withdrawal is pending.", "Where can I find the verification code for the card top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "pos": "Why did the transfer fail when I attempted to do it earlier?", "neg": ["Do I have to pay extra if I use an international card to top up my account?", "Why isn't a refund showing on my statement?", "Why isn't my topup working?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "The app doesn't think that I am myself", "can i order cards on the app", "I've already sent the money out and still have not received money in my account.", "Why is top-up verified?", "My card still hasn't been delivered", "Is it simple to transfer money using my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What may be the reason that my transfer did not go through?", "pos": "My transfer failed, why did that happen?", "neg": ["How do I use the disposable cards?", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "What currencies are supported?", "Why is the payment I made still pending?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "I have a transaction showing up more than once.", "Why would a card payment be declined?", "Why is this beneficiary being rejected?", "Are there any discounts in exchanging currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "pos": "Why was my transaction declined?", "neg": ["How do i access the auto top-up option?", "The purchase I made is still pending.", "I made a purchase with my card and I was charged a fee for using it", "I can't find the auto-top up option.", "The cash I wanted wasn't there.", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "Can I change my PIN in Austria?", "what documentation do I need for the identity check?", "Something's wrong my card won't work.", "When is a payment I made with my card going to clear>"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to correct this failed transfer?", "pos": "I couldn't make a transfer", "neg": ["Why has my payment been reversed?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "Why would my card payment not work?", "Which locations can I withdraw money from?", "What fiat currencies do you support?", "Why would my transfer be declined?", "I don't need to transfer anymore and I want to cancel it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "pos": "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "neg": ["Why was there an extra charge when I transferred money?", "Is my card actually working? It's the first time I tried using it", "How do I see my card in the app?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "I was using foreign currency at an ATM, but the rate was typed in wrong.", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "The atm wouldn't give out cash", "How do the foreign exchange rates work?", "This is not right, I was told I could take out cash at the ATM for free?", "I need to top up, but I have to use an international card.  Is there a cost for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the transfer fail when I attempted to do it earlier?", "pos": "Can you tell my why my funds transfer did not work properly?", "neg": ["Why was I charged twice for my item!", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "My payment had a wrong exchange rate.", "I want to cancel my card. I think someone else is using it.", "I am still waiting for the cash to be returned from a cheque I deposited!", "Um, my top up didn't work", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "Why was a payment I made reverted?", "Does it cost me anything to top up my account via bank transfer?", "What cash machines will let me change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer I tried to make failed.", "pos": "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "neg": ["Can I reactivate a card?", "I know there's money in my account, why did my account decline me?", "Can you tell me what countries you offer support for?", "Card has been received, how will it show up on the app?", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "Can I use your app to exchange USD for GBP?", "Is USD free to top up with a US card?", "How can I receive money from my friend?", "How long do I have to wait until the transferred money shows up?", "I'm confused as to why my top-up did not go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think my transfer wen through. Why?", "pos": "My transfer failed when I tried.", "neg": ["Do I have to go into the bank to change my PIN?", "I see a charge for a direct debit that was not me.", "I'm not able to activate my card how do I fix this problem?", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I think I was wrongly charged in a recent transaction when I used my card.", "Are there cash machines where I can change my PIN?", "i have been trying to top up my account with a check but it won't work", "The app is showing a direct debit transaction that I did not perform", "What is the highest amount of top ups I'm allowed?", "Do you charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please tell me why my transfer failed?", "pos": "Why can't I complete the transfer?", "neg": ["A Bank ATM did not give my card back. What do I do now?", "Can I get another card?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "always exchanging currencies, do you offer a discount?", "Do you take both Visa and Mastercard?", "atm refused to give me money", "After my checque or cash deposit, my balance didn't update.", "Why am I being charged for getting cash?", "I made a mistake and performed a transaction on the wrong account!", "I had to pay money for paying with my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell my why my funds transfer did not work properly?", "pos": "I tried to do a transfer and it hasn't worked!", "neg": ["My card payment was reverted, why?", "How long will it be to get this new card?", "Can you elaborate on why I have an extra charge just for transferring?", "How is my ATM deposit not available yet?", "Is there a way to track the new card you sent me?", "Does it cost to top up my card?", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "How can I Use thereto-top option?", "Can I transfer my salary onto here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "pos": "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "neg": ["Why am I being charged a fee on a card payment?", "I don't know where my phone is.", "What is the time for a transfer?", "Do you offer disposable virtual cards too?", "I think the exchange rate for my for my cash withdrawal is wrong", "Tell me what I should do after my card expires.", "I live in America, but I would like a card.", "what is this extra charge with my purchase?", "Does this app allow currencies to be exchanged?", "I would like to receive a refund for something I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why my transfer was unsuccessful?", "pos": "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "neg": ["Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "What is the $1 transaction on my account?", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "What do I do if my card has been lost or stolen?", "I am not satisfied with your service.  Close my account.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "How can I exchange to EUR?", "How do I avoid a fee to use an ATM?", "I need to deposit money to my account", "how do I get my card to show in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?", "pos": "Why was my transaction declined?", "neg": ["Why are you charging me fees for using my card?", "How come when I tried to pay contactless at the bus it didnt work?", "On the card that is coming, what's the tracking info?", "Please tell me about disposable cards.", "If I exchange foreign currency, are there any other charges?", "When is a payment I made with my card going to clear>", "There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?", "Why do you need so much id info from me?", "Why would a cash withdrawal be pending?", "The fee charged when I changed rubles into British pounds was too much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed, why did that happen?", "pos": "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "neg": ["What are my bank details so I can do a transfer?", "Is there any way I could open an account for my daughter?", "What ATM locations are near me?", "I need to know if you will accept my credit card.", "why did my account decline a incoming transfer", "Where is the money I put in the bank?", "Why was I not able to get cash from the ATM?", "how do i get into my account and edit my details", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "The cash I got at the ATM is still in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't my transfer complete?", "pos": "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "neg": ["Could you please tell me how to activate my new card?", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "Talk me through modifying my details.", "Why is my friend not getting a transaction arrival yet?", "I paid with my card so so why was I charged a transaction fee?", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "Why did I get declined when trying to get cash?", "My card hasn't came in the mail yet?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "pos": "Why was I unable to complete my transfer?", "neg": ["Can I add money to top up my account via a bank transfer?", "How do I know where my money comes from?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "Please help me find my top-up verification code", "Do top-up limits exist?", "How can I add a new card?", "How do I change my PIN abroad?", "I have a strange transaction for £1 on my statement, what is that?", "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "Why does it still charge me even though I was unable to withdraw money from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "pos": "is the a reason why my transfer has failed?", "neg": ["There's a possibility that my card was compromised.", "Please tell me how to verify my top up card.", "Is there a reason my cash withdrawal was declined?", "I do not have the information to verify my identify.", "Why are there additional fees for transfers?", "I would like open a second card for my daughter, how can you assist me?", "Why is my transfer stuck on pending?", "Why is there an extra fee on a transfer?", "Why hasn't the money I transferred into my account shown up yet?", "What exchange rates do you use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "pos": "I tried to transfer money but it didn't go through", "neg": ["Do you have charges now when you pay with a card?", "I have lost my phone or it has been stolen.", "The exchange rate for me was wrong when I was abroad.", "passcode retrieval", "The cash I asked for still hasn't been received", "What cash machines will let me change my PIN?", "Will my other US credit card be accepted?", "Why is the payment from my card still pending?", "How long will my top-up be pending?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "pos": "My transfer didn't complete. Why can't I access funds?", "neg": ["My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Explain the extra ATM fees.", "Please explain why the funds I added were returned to my account.", "There is a direct debit fee in the App that I didn't do.", "How can I dispute a direct debit charge on my account?", "Why was I charged a fee for using my card", "how do i avoid charges in the future", "When I went to get cash, it was declined!", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "What is the maximum for top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "pos": "I tried to transfer money but it didn't go through", "neg": ["What  is the verification process for a top up card?", "I would like to know if you use Visa or Mastercard.", "What about my children?", "I can't get the ATM to give me any cash", "Isn't my top-up supposed to mean its complete?", "I haven't received my card yet, how long does it normally take?", "why was a transfer declined", "Any charges applicable for new card?", "I can't enter my passcode.", "How do i transfer something faster than normal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my transaction declined?", "pos": "Why was I unable to finish this transfer?", "neg": ["How are exchange rates calculated at this bank?", "How come my money hasn't shown up yet?", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "I bought something in another currency, but the exchange rate was incorrect.", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "Why have you declined my card payment?", "When will my transfer post to my account?", "you got the exchange rate wrong for my cash withdrawal", "What ATMs take this card?", "Am I able to change my PIN at certain cash machines?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't this transfer work?", "pos": "My transfer didn't work! Help!", "neg": ["When will my transfer move out of pending stage?", "I returned something to a  store but can't see my refund.", "My card payment was cancelled.  Why?", "Why did I not get the amount of money I requested?", "European bank card for top up will come with any extra fees?", "Do I need to convert my currency from GBP before transferring?", "What is with the need to have all my ID information?", "My app shows a payment I didn't make", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "I don't think the transaction has gone through, so can I cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "pos": "Why can't I complete the transfer?", "neg": ["Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "Why would I be charged an extra fee while doing a transfer?", "Can I use my new card?", "MY transfer has still not appeared.", "Where are cards available to order?", "There is a transaction showing up several times.", "The rate applied to my foreign currency at an ATM was incorrect.", "What does it mean if my cash withdrawal is pending?", "Do I need to order a new card before it expires?", "What credit cards do you carry"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I unable to complete my transfer?", "pos": "I am unsuccessfully trying to make a transfer can you help?", "neg": ["I ordered something online a while ago and I haven't gotten it. I would like a refund.", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "What's the limit to how much I can top up?", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "What is needed to activate my card?", "My statement contained a one pound extra fee", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.", "Transfer was declined, could not complete request.", "What are the requirements to open an account for a minor?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "pos": "What could possibly be the cause of my failed transfer?", "neg": ["I was charged multiple times for one purchase", "How do I deactivate my account?", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "I got my American Express in Apple Pay, why is top up not working in my country?", "How do I top up on my card?", "How come my refund hasn't appeared on my statement?", "Can I use this app to exchange currencies?", "Why is there some cash that I did not deposit in my account?", "I wasn't charged the correct exchange rate for an item I purchased.", "Help!  In the app there is a direct debit that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I tried to transfer funds to my friend today I was unable to do so, why?", "pos": "Can you please explain why my transfer failed?", "neg": ["I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "Why did I only get $20 now the full amount I wanted?", "Tell me why there is a charge on my cash withdrawl.", "How do your exchange rates factor in?", "I want a new PIN please.", "Do I need a photo ID to activate a my new card?", "Can I have money transferred into my account at different intervals along my trip?", "My card is about to expire. Do I have to go to a branch to order a new card?", "Do i have to verify who I am?", "cancel my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldnt transfer money from my account.", "pos": "My transfer failed, why?", "neg": ["Why do you need so much information about me", "I would like to link my card to my account.", "Could not complete transfer, states 'declined'", "My card expires next week. How do I get a new one?", "What are the reasons to be charged a fee on card payments?", "do i have to wait for a physical card before i get my pin", "How long do I have to wait for Europe transfers?", "Why does my identity need to be verified?", "I don't know where the top-up verification code is.", "Can you tell me what the exchange fee is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer did not work, what was the reason?", "pos": "Why has my payment not transferred?", "neg": ["where is card accepted", "What does it mean if my payment is pending?", "I wanted to know about a pending dollar that is on my statement.", "I am wanting to refill my card, is there a charge?", "Can I get a card although I'm not in the UK", "what is this extra charge for a withdrawal?", "I am travelling and I was wondering what your exchange rates are", "I can't do the verification.", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Where is my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason my transfer failed?", "pos": "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "neg": ["Can you tell me why a refund I'm owed is not showing on my statement?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "I've made a transfer, how long until the money reaches my account?", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "I am still waiting for my card.", "What will I need to verify my identity", "I made a cash deposit going to my account but it is not there", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "I got cash abroad and need to check the exchange rate", "How to exchange my currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a transfer fail message, but no explanation of why-- what happened?", "pos": "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "neg": ["Can exchanged be made to EUR?", "Which countries do you operate in", "I didn't do a payment and I have it now.", "I don't have my card after 1 week. What are my next steps?", "What is the price for a physical card?", "My transfer is still pending", "I did not make a direct debit payment as listed on my app", "How can i get new card?", "What do you require to verify someone's identity?", "Is it possible to order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Your system is broken. My transfers keep failing, 5 times now.", "pos": "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "neg": ["Can I get paid for this in another currency?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "What are my bank details so I can do a transfer?", "I am seeing inside the App a some cash withdrawal that is not mine", "Why did it cost money to transfer funds?", "How can I fix my card if the contactless function didn't work this morning?", "How do your exchange rates factor in?", "why is there a fee for the transfer I made?", "What needs to be done to activate and use a card?", "If my card becomes expired what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card couldn't complete a transfer, why?", "pos": "My transfer failed", "neg": ["I bought something online and it says there was a fee to transfer money. Isn't that free?", "Is there a limit to how much I can top up?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "Why has my card been declined?", "Can you tell me why my card keeps getting declined every time I try to use it?", "I lost the code and can not get into the app. Help!", "How do I get my virtual card?", "I transferred some funds but I don't see it", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "What's the foreign exchange rate I will receive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed to process correctly. Is there a reason this would happen?", "pos": "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "neg": ["I've just got married and want to change my name.", "I was told I would be getting a refund but I have yet to see it", "Does my top up and apple pay work together?", "Where can I modify my information?", "The expiration date for my card is coming up, how do I get a new card?", "Why can't I see the top up I made?", "What do I need to do in order to get a new card?", "Why are my withdrawals suddenly being declined?", "I need another card for a member of my family. Is this possible? How soon can I get one?", "What countries are you supporting?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "pos": "My transfer didn't work how come?", "neg": ["Does a discount apply if I exchange currencies frequently?", "Do you charge anything for topping up?", "there is a charge i dont recognize", "What is the price for a physical card?", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "Can I make an account for my daughter?", "I want to top up by card, what do you support?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "Help me unblock my account.  I entered the PIN wrong too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unsuccessfully trying to make a transfer can you help?", "pos": "Did  my transfer fail?", "neg": ["Can I have another card in addition to my first one?", "I need to change my address in the personal details.", "Can you tell me how to top up on my card?", "I need more physical cards than I have right now!", "Why couldn't I transfer funds to my beneficiary?", "What are the reasons a beneficiary would be denied?", "top up by my card is that possible?", "I got a strange fee when I used the ATM.", "When will the check I deposited post to my account?", "need to know places i can withdraw money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attemped a transfer and it didn't go through.", "pos": "Is there a reason behind why my transfer did not work?", "neg": ["I want to cancel my purchase", "I want to revert a transaction I did this morning", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "Is it possible to hold money in different currencies?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "There was an extra fee when I was at the ATM.  Why?", "I got a message that my transfer was declined.", "Is there a number to call to get my pin unblocked?", "It's been a week since I ordered my card and it's not here. Please help?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed", "pos": "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "neg": ["Why isn't my top up showing?  Was the money reversed?", "Why is my transfer taking so long to complete?", "Why can't I get my top up to work in Apple Pay?", "Will I be charged a fee for topping up using a European card?", "What do I do if my card is about to expire?", "Are you able to delete my account?", "Can I use the apple watch to make a top-up?", "can you tell me where to find the top-up verification code?", "In what way can I use the disposable cards?", "There's a cash withdrawal on my account that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to make a transfer and it didn't work.", "pos": "Why was my transaction not approved?", "neg": ["Is there a problem with the top up system? My transaction hasn't gone through properly", "Why i'm I being charged an extra pound", "Can third party fees affect a transfer?", "When will it get delivered?", "Is it possible to cancel a transaction?", "Can you tell me why I was charged to withdraw cash?", "Can this app exchange American and English currency?", "How do I deposit cash?", "I was wondering why my card was declined", "Help!  My card is stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my transfer not work?", "pos": "Is there a reason that my transfer failed?", "neg": ["Can I open an account for my offspring?", "For what reason did my top-up get cancelled?", "What limits are the to top-ups?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Can top ups be done from an apple watch.", "Do I need to convert my currency from GBP before transferring?", "I think my passcode was changed", "let me know how many disposable cards I can have?", "I did not receive the right amount of cash I requested", "Why hasn't my transaction completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "pos": "Can you please explain why my transfer failed?", "neg": ["A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "I can't get google pay to work right.", "How long is the wait for a money transfer to post?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "I need to know which flat currencies are supported by you.", "What's the limit to how much I can top up?", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "Please help me.  My card is missing.", "What is the procedure of unblocking my PIN?", "I've lost my card. What can I do about that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I complete the transfer?", "pos": "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "neg": ["What kind of cards are supported?  What currency?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "help me link my card", "Why do I still have a pending cash withdrawal?", "My money transfer has not happened yet", "I would like to top up my account with a bank transfer, is that allowed?", "need help with google pay top up", "Can I top up using my cheque?", "Someone stole my phone, what is my next step?", "I don't know where the top-up verification code is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "pos": "I couldn't make a transfer", "neg": ["How many disposable cards can you own?", "What steps do I have to go through in order to activate my new card?", "I tried topping up my account but it failed, can you help me?", "Hello, what is a virtual card and how do I get one?", "has my card payment been reverted?", "I would like to alter my personal details.", "I want to deposit my check to top up my account", "Do I get charged if I top up with my European bank card?", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "Is it possible to change from AUD to GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "pos": "Why was I unable to finish this transfer?", "neg": ["I'd prefer a Mastercard.", "How long do transfers take to go though", "My daughter need a card from this account. Is that possible?", "I think my card payment was reverted", "How often can I top up my account?", "How do I complete the ID check?", "My card payment has not been withdrawn from my account", "Why isn't my google pay top up working?", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "The currency exchange for my purchase in foreign currency is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "please help my transfer go through", "pos": "Why has my payment not transferred?", "neg": ["I shouldn't be charged any fee for transferring .", "What businesses accept my card?", "Can you elaborate on why I have an extra charge just for transferring?", "I want to add money automatically when I travel.", "Why hasn't my card arrived yet?", "Set a new PIN please.", "How come I can't get money at the ATM", "What does the bank charge for lost or stolen card replacements?", "Can I have a new card shipped to China?", "I have a payment that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer didn't complete. Why can't I access funds?", "pos": "What could possibly be the cause of my failed transfer?", "neg": ["Can i choose a specific delivery date?", "Is this card available to Americans?", "Is there a tracking number for the card?", "The cash I got at the ATM is still in my account.", "How long are deliveries to the US?", "Why did my card payment not work?", "Can I update my details?", "Can you please explain why my beneficiary is not allowed?", "I don't think I made this transaction on my statement", "Can I use my card no matter where I go?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What caused my transfer to fail?", "pos": "What stopped my transfer, from being accepted?", "neg": ["I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "The expiration of my card is near, how do I order a new card?", "what is the status of my refund", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "In what increments can I top-up my card?", "i bought the wrong size and would like a refund", "I want a Mastercard, instead.", "When will I recieve my new card?", "Why have I been charged a fee for transferring money?", "My automatic top-up was unsuccessful"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "pos": "Transfer isn't working?", "neg": ["A seller is stating that they haven't received money yet when the money has already deducted from my account.", "I paid with my card and ended up being charged a fee.", "Why was I not able to get cash from the ATM?", "I've been waiting since Friday, where is my money?", "My balance didn't change after I transferred some money.", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "My top-up does not seem to have worked, what  went wrong?", "Can you give me a virtual card?", "I need my card right away.", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "pos": "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "neg": ["Disaster, I've totally forgotten my passcode, can you help me?", "What is the first step that I should take after my card has been stolen?", "I need to cancel a transaction on my debit card.", "My card is stolen.  Help!", "Transfer unable to be completed, states 'declined'", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "I'm expecting to see a cash withdrawal but I'm still waiting.", "I tried to do a transfer and it's saying it declined.", "What do I do if my card is stolen?", "There is a payment made with my card that I don't recognize at all."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer earlier but see that it failed to go through.", "pos": "What stopped my transfer, from being accepted?", "neg": ["Can I use my account before my Identity verification has passed?", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "My payment was put back, I think.", "There's a €1 fee on my statement, why?", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "What do I do if I got the wrong amount at the ATM?", "I could not get money from an ATM", "Why has my top up been cancelled", "I want to cancel my purchase", "are there any exchange fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "pos": "When I attempted to make a transfer, it failed.", "neg": ["I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "How long does it take for my physical card to be delivered.", "With my new card, how may I activate it?", "I couldn't get money from the ATM", "When I received my cash, the exchange rate was wrong.", "I need a list of currencies you accept for exchange.", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "I think there has been a mistake on my exchange rate for this purchase.", "Do I get a card to keep in my wallet?", "Do I have a card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to do a transfer and it hasn't worked!", "pos": "My transfer failed, why?", "neg": ["My balance is not what I thought it was following an ATM withdrawal", "How long does it take for a top up to go through", "If I lost my phone, how can I stop someone from accessing my account through the app?", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "I moved so I need to change my address. How do I do that?", "should i contact customer support if i can't edit details", "The app declined my top up. What did I do wrong?", "I was made to pay a fee for making a transaction with card.", "Where should I withdraw money from?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't make a transfer", "pos": "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "neg": ["I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Where can I find my fund information?", "What do I do if I cannot access the app?", "Which ATMs accept this circuit board ?", "I have a payment that shows twice", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "I am seeing in the App a some cash withdrawal that does not belong to me", "If I ordered my new card last week, how much longer should I wait to receive it?", "How can I add a new card?", "Why did you charge me extra for withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "pos": "Is there a reason behind why my transfer did not work?", "neg": ["It looks like the exchange rates on my card payment are wrong", "Why do I have an unexpected fee on my bill?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "Why hasn't my balance been updated from the check deposit I made?", "What kind of ATMs would this card be accepted at?", "Can I add money to my account with cash?", "What can i pay with out  fees", "I would like to know what the restrictions are for the disposable cards.", "Why can't I add any beneficiary I choose?", "I do not think the pop up went through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer has failed.", "pos": "Why wouldn't a transfer go through?", "neg": ["What should I do after I've moved and need to update my personal details?", "Does it cost anything to transfer money for a top-up?", "What is the return policy?", "Am I getting charged for making a payment?", "Can i cancel this purchase?", "Duplicate transactions appear on my account", "How can my friend send money to me?", "The app shows a withdrawal that I did not make or authorize.", "How do i access the auto top-up option?", "How does a bank transfer for topping my account work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What went wrong when I tried to do my transfer?", "pos": "My transfer failed when I tried.", "neg": ["There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "My PIN is unlocked, what do I do?", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I can't recognise this Direct Debit payment.", "Do you receive SWIFT transfers?", "I was charged twice for a few things this week when I only bought one. What do I do?", "Why won't my card work.", "I may need to dispute a Direct Debit payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my transfer gone through", "pos": "My transfer failed, why?", "neg": ["Why is the identity check involved?", "Why can't you allow my beneficiary?", "How can I get funds into my account from my American Express?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "Can i receive transfers from my employer to this account?", "Why does my transaction have an added fee?", "Can I use a bank transfer to add money to my account?", "Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened", "I see a charge for a direct debit that was not me.", "My top-up failed to go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I unable to finish this transfer?", "pos": "My transfer failed, why?", "neg": ["I have just read my statement and there is a payment I don't recognise.", "Which locations can I withdraw money from?", "How come a fee was charged when I tranferred money", "I didn't enjoy my tutor session and want a refund back. How do I go about doing this?", "I no longer need AUD, I need GBP instead, how can I make this happen?", "Why isn't my card working anymore?", "How do I verify the source of my funds?", "I wasn't applied the correct exchange rate when getting cash", "how much to get my card in 2 days?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "pos": "is the a reason why my transfer has failed?", "neg": ["If I'm getting my identity verified, what all do I need?", "Do i need to verify my top up?", "I signed up, but don't have a PIN. Where can I find it?", "The cash I asked for still hasn't been received", "My top up did not go through yet.", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "Can I edit my details?", "what is the cost for exchanging currencies?", "Why have I not received a virtual card yet?", "Do you have an age limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "pos": "Can you please explain why my transfer failed?", "neg": ["I need this item refunded", "How do I add an existing card to the app?", "why cant you just refund me instead of a merchant", "Are there charges for cash withdrawals?", "why was i charged a small amount", "I would like to transfer money from my checking account to my savings account.", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "Help my prove my identity.", "Help my activate my card.", "Can you tell me how to top up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my transfer failed. What do I do now?", "pos": "Can you please explain why my transfer failed?", "neg": ["Payment I did not make.", "My payment is taking a long time to go through.", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "I need to know where this charge is coming from?", "where do I go to top up with cash?", "How long will it take to transfer from europe?", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "Does it matter which card I use", "Can you tell me where I can order a disposable virtual card?", "Where is the cash deposit I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What stopped my transfer, from being accepted?", "pos": "Is there a reason that my transfer failed?", "neg": ["Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "What is the strange cash withdrawal on my statement?", "How do I replace my card?", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "I won't be pleased unless I get a Mastercard.", "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "When will I be able to see my refund?", "Is it normal to be charged an extra fee when paying with my card?", "Has there been any activity on my card today?", "What is my source of funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I wasn't able to complete my transfer?", "pos": "Why was I not able to complete my transfer?", "neg": ["If I were to use a European bank card for a top up, will I incur a charge?", "I had to pay money for paying with my card.", "My funds are low, can I auto top up?", "Will it cost extra to add money to an international card?", "Why is there a fee associated with card use?", "I made a transfer and was charged extra. Why?", "Do you provide cards to people not in the UK?", "I'm still waiting on a payment", "I tried activating my card and it doesn't work how do I solve this problem?", "I'm looking at my statement, and my refund is not on there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed, why?", "pos": "My transfer failed when I tried.", "neg": ["Am I allowed to carry an additional card?", "Why would you cancel my transfer?", "What ATMs will allow me to change my PIN?", "I don't understanfd how to top up", "Since I just got married I need to change my name.", "There is a Direct Debit that looks suspicious.", "What does the €1 fee mean?", "Am I supposed to verify my identity?", "How long does my top up pending last?", "Can I return an item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I not able to complete my transfer?", "pos": "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "neg": ["Why can I not do a transfer to a beneficiary?", "What do I do if I have forgotten my passcode?", "I don't recognize the direct debit payment on my account.", "Can I purchase with cash or cheque?", "How do I go about cancelling a transaction?", "I received the wrong amount of cash from the ATM. Can you help?", "I'm not certain my top-up went through yet.", "Can you tell me why my card payment was cancelled?", "Seems like my top up has been cancelled", "What do I do if I can't get my card out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transfer isn't working?", "pos": "I tried to transfer money but it didn't go through", "neg": ["Is there a fee for topping up a card?", "How can my friend pay me?", "When are you going to transfer the money?", "Is there a way to set up an auto top-up?", "What currencies do you accept for adding money?", "What's the limit for disposable virtual cards?", "my card was refused, why?", "Everytime I try to prove my identity it won't let me.", "can you assist me in activating my card?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "pos": "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "neg": ["Why hasn't my money transfer showed up yet?", "Can I electronically transfer funds into my account from my American Express?", "My wallet was taken and I see that someone is using my card!   Please help me!", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "I need to terminate my account immediately.", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "I didn't get the all the cash i wanted from the atm", "do you accept from usa credit card?", "What's up with the extra fee I got?", "What do I do if a transaction shows up twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "pos": "My transfer didn't work! Help!", "neg": ["This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "Can I get an update on my replacement card?", "Where is the verification code display?", "What's the maximum amount I can top up my card with please?", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "I withdrew cash and I think the exchange rate is wrong.", "How can I get a refund for a purchase?", "What is the delivery time for US?", "Delete all of my account information and my account right now.", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer didn't work how come?", "pos": "is the a reason why my transfer has failed?", "neg": ["I need a new card before it expires.", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I can not find my phone or it has been stolen.", "Are all fiat currencies supported?", "Can I pick a new PIN?", "Top up is not working even though I have my AMEX in apple pay.", "Why is my ATM cash withdrawal not working?", "Why won't you take my transfer, I keep getting an error message.", "Can you give me info about what to do when my card expires?", "What are the restrictions on the virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is the a reason why my transfer has failed?", "pos": "Why can I not make a transfer?", "neg": ["Will there be a fee if I receive a SEPA transfer", "How do I make my top up complete?", "I need a quick transfer from China.  How long would that take?", "Can I cancel a transfer I made", "Do top-up limits exist?", "I want a disposable virtual card, how do I do that?", "I have just read my statement and there is a payment I don't recognise.", "I was charged for the same thing twice", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "how much do I have to pay for exchange of currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer didn't work! Help!", "pos": "Why does my transfer keep failing? I've tried 5 times and they all failed.", "neg": ["What should I do if I have used all of my PIN tries?", "How long does a European transfer take?", "I think I deserve a refunded on a certain item.", "I got an unexpected charge on my transfers. How can I correct this?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "The ATM wouldn't let me withdraw cash.", "Are there any charges for using a bank card to top up", "My wallet doesn't show my recent top up.", "Where is the verification code display?", "How do I activate my new card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wouldn't a transfer go through?", "pos": "Is there a reason behind why my transfer did not work?", "neg": ["Do i have to top-up with my credit card before I can transfer?", "What are your supported countries?", "I want to know the source of my funds.", "how do i cancel my account", "What's the amount that I can top-up?", "I need my refund as soon as possible. What else do I have to do?", "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "Could you tell me why my top up isn't showing in my wallet?", "My account was charged a fee. When did you start charging extra for card payments?", "My PIN can't access my card, can you help?."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is this transfer supposed to work? It's not working for me.", "pos": "Why can I not make a transfer?", "neg": ["I was making a purchase and it was declined and I wanted to know why.", "Where did the money transfer go?", "I need to transfer money into this account from my other bank account.", "Will I be charged a fee for a SEPA transfer?", "I would like to use one of my cards for a family member. Is that allowed?", "I can't see my refund in my history.", "Why did I get charged a fee for my transfer?", "How do I cancel a purchase?", "Why do I have an unexpected fee on my bill?", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Did  my transfer fail?", "pos": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "neg": ["Why have I been charged a fee for transferring money?", "Can I use a credit card from the US to top up?", "How many times can I use a virtual card?", "I did not get enough cash", "I need to know what these extra charges are on my statement?", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "What kind of ATMs would this card be accepted at?", "There is a direct debit payment I don't recognize.", "is it possible to cancel transactions?", "Will my card work at all merchant locations?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can I not make a transfer?", "pos": "A transfer could not be completed.", "neg": ["If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "My things were stolen and I need to know if I can still use this app.", "I can't find out how to top-up my account using cash.", "Is my card activated?", "Help! In the app there is a payment that I don't remember.", "Something's wrong my card won't work.", "With my credit card i would like to transfer money.", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "Is there such thing as an auto top-up option?", "Where in the app do I go to make my new card show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain why my transfer failed?", "pos": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "neg": ["How long will it take for the money to reach my account?", "Can I deposit a check?", "Where do I go to fill out the identity form?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I ordered a virtual card but it hasn't come through yet", "Do you have any fees if I want to add money using an international card.", "are there any country restrictions?", "Tell me how to setup a new PIN.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "Please explain why my top-up hasn't been processed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer failed when I tried.", "pos": "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "neg": ["My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "Why is my ATM withdrawal still pending?", "My transfer to an account failed.", "Would I need to pay extra for currency exchanges?", "Can I get information on the identity checks?", "Why was I charged extra using my card?", "Someone else charged my card!", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "I sent a payment, but the person I sent it to says they don't have it", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "pos": "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "neg": ["I would like to know which fiat currencies are recognized by your organization.", "Why is there a fee for getting cash?", "How do I activate my card, so that I can start using it?", "Is there a way to view the history on where my funds came from?", "Fees for currency exchange", "I got some items this morning but the payment says pending", "I noticed the exchange rate for cash withdrawal isn't right.", "Can you explain why my payment was charged a fee?", "Do you accept any card and currency?", "Why can't I make multiple payments with my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "pos": "I tried to transfer money but it didn't go through", "neg": ["I live in the EU - can I get a card?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "What fee will be charged for exchanges?", "I want to deactivate my account.", "Could you tell me why my cash withdrawal was declined?", "I have lost my credit card in the ATM!", "What is the delivery time for US?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "Please help, the atm swallowed my card, what do I do?", "Why was I charged a fee for transferring money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A transfer could not be completed.", "pos": "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "neg": ["I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "Can I change my pin at a cash machine?", "What are the reasons to be charged a fee on card payments?", "Where can I use my Mastercard?", "I could not get a top-up to work, why?", "What should I do about a direct debit that I did not set up?", "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "can I be charged for topping up by card", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "Can I directly deposit my salary to this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "pos": "What could possibly be the cause of my failed transfer?", "neg": ["I'm in China and need a new card. Please help.", "I can't find my phone and I'm worried someone is going to use it", "i need help, i lost my card", "What do I do to verify my source of funds?", "Can I use Apple Pay to top-up?", "Can I request a refund", "It appears my top-up has not gone through.", "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "What do I do if I see a transaction on my card that I don't recall making?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "pos": "Why has my payment not transferred?", "neg": ["Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "What do I do if I detect fraudulent use on my car?", "How do I get a virtual card on my device?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "Is there a charge for getting my money?", "Can I get a card in person?", "Why was my top-up rejected?", "The App shows a fraudulent payment made on my account.", "Is it free to transfer money or is there a fee?", "I ordered my card but it still isn't here"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "pos": "Why does my transfer keep failing? I've tried 5 times and they all failed.", "neg": ["How do i authenticate a top-up card?", "Help.  My card is broken.", "What is the fee for accepting money from a foreign country?", "There is a record of payment I never submitted on the app.", "My card hasn't been working for even small transactions today.", "Will the card be a Mastercard or a Visa?", "I'm having a hard time proving my identity.", "Where can I use my Mastercard?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "The fee charged when I changed rubles into British pounds was too much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason that my transfer failed?", "pos": "When I attempted to make a transfer, it failed.", "neg": ["Can you please explain how bank transfers work?", "I paid with my card and I was charged a fee", "How do I transfer money from one bank account to another?", "Are there any limit on the auto top-up?", "Why was I charged an extra fee from the ATM?", "How can I receive money from my friend?", "Is there a charge for getting cash?", "I do not have the information to verify my identify.", "withdrawal pending meaning?", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What could possibly be the cause of my failed transfer?", "pos": "Why does my transfer keep failing? I've tried 5 times and they all failed.", "neg": ["I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "my exchange rate looks wrong for my last payment", "Where is my money transfer?", "I put some cash into my account but it's not displaying that on my balance.", "I made a transfer and was charged an extra fee!", "How can I tell if my card payment is reverted?", "Cash I did not get showed up in my account", "How can I use my credit card to transfer money?", "Why isn't the recipient seeing the transaction? I just sent the money.", "My card was declined but it shows as multiple charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my payment not transferred?", "pos": "Why was my transaction not approved?", "neg": ["I attempted to get cash in the ATM but it was not authorized", "ATMs, which ones will accept this card?", "How long do transfers from Europe take?", "I can't find my card!  What should I do?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "How much extra will I be charged for exchanging foreign currency?", "How much is the limit for top-ups?", "what is the fee for a transfer into my account", "Where do i find my PIN?", "Where can I find how to change my name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my transaction not approved?", "pos": "Why does my transfer keep failing? I've tried 5 times and they all failed.", "neg": ["What is the youngest age for an account?", "What should I do if I can't prove my identity.", "My card will expire soon, do I need to order a new one?", "I want to take back my transaction", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Do i have to top-up with my credit card before I can transfer?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "Where is an ATM?", "Please provide currency exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does my transfer keep failing? I've tried 5 times and they all failed.", "pos": "I tried to transfer money but it didn't go through", "neg": ["The exchange rate was wrong in the foreign country I got cash in.", "How can I get another card?", "Do I have to go somewhere to activate my card?", "What can I do to verify my card?", "Estimated time arrival for transfers?", "I have a Visa and Mastercard, can I use these?", "Help me verify my identification.", "Can you tell me what I need to do for the identity check process?", "Can I use a credit card from the US to top up?", "Is there a reason my new card hasn't arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason behind why my transfer did not work?", "pos": "When I attempted to make a transfer, it failed.", "neg": ["Is there anywhere  In the  Eu  this card can not be delivered in", "Is there a top up fee?", "If I want to get an account for my daughter, can I do that?", "Can I allow other people to top up my account?", "Can i set up an auto top-up?", "how do I link an old card?", "I couldn't complete card activation.", "Help me figure out how to link the new card.", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Can you explain to me why a top up would be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I attempted to make a transfer, it failed.", "pos": "I tried to transfer money but it didn't go through", "neg": ["I ordered a virtual card but it hasn't come through yet", "Why was I charged this extra fee while doing a transfer?", "What is my money worth in other countries?", "I'm supposed to have a refund but it isn't there", "Where can I edit personal details?", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "When will my transfer finish pending?", "what is my monthly spending limit because i was refused my money at an atm", "Why do I have duplicate transactions for one purchase?", "I topped up and now my money is not there anymore! What happened to it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "pos": "I tried to transfer money but it didn't go through", "neg": ["I want a virtual card that is disposable", "Cash I did not get showed up in my account", "Which countries are represented?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "The exchange rate was incorrect for this item I bought.", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "I'm looking at my statement, and my refund is not on there.", "Why was I charged a fee for transferring money", "Could you please tell me your exchange rates?", "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does your app transfer the money", "pos": "I need more money in my account. Can I add more by transferring?", "neg": ["Is it possible to cancel a transaction?", "My card rejected a cash withdrawal. Why?", "Can you tell me why a refund I'm owed is not showing on my statement?", "Can I set it up to add money every few days automatically while I am traveling?", "My payment had a wrong exchange rate.", "It does not appear that my message went through.", "Can I top up my card with other cards?", "What steps can I take if someone else is using my card?", "Do I have to pay for a physical card?", "Where are your cards delivered to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer money to my account with the app?", "pos": "Can you tell me how transferring money into my account works?", "neg": ["What can I do if I lost my card?", "Why is your exchange rate so bad?", "I thought that transfers are free. Why was I charged an extra fee?", "Can I mail in a check to top up?", "Do I need any kind of proof for the identity check?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Are extra cards free?", "Will my pin number be sent with my card?", "Where is the transfer to my account that I made?", "Will money be added automatically when necessary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I withdraw money from another bank and transfer it into my empty account?", "pos": "How can I move money from my account at a different bank to the account I have at this bank.", "neg": ["Can I get a Visa or does it have to be something else.", "I require verification of my source of funds.", "What are these fees i am paying?", "How can I exchange currencies using your app?", "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "how do i avoid charges in the future", "Should I be seeing a fee applied for my money transfer?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "I'm having money transferred from Europe, how long will this take?", "Why is there a 1 euro fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up by transfering accounts, What do I do?", "pos": "I need to know the process to transfer money into my account.", "neg": ["How long will this transfer from europe take?", "Why isn't my balance reflecting a transfer I did?", "I have an unauthorized direct debit on my account", "On my app I can see that a direct debit payment that I didn't do, appears.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "My top-up was just cancelled.", "Why can't I edit my personal details?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "What  is the verification process for a top up card?", "There is a cash withdrawal on my statement that I did not make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i transfer money i the app", "pos": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "neg": ["Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "how to change name on account", "My money hasn't been transferred yet.", "Can you please disable my current account.", "What are eligible holding and exchange currencies?", "Why will my transfer not go through?!  Keep getting an error message.", "Is there a way to lookup where funds came from?", "I believe my top up is still pending", "My card arrived but I need to make it work in the app, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain the topping up transfer process?", "pos": "Can I use a bank transfer to add money to my account?", "neg": ["I need to top up, can I use google pay?", "How do a reverse a duplicated charge?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Why isn't my refund showing in my statement?", "Which fiat currencies do you currently support? Will this change in this future?", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "Your exchange rates come from where?", "are there any exchange fees", "Where can I get a card in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my account have money transferred into it?", "pos": "How do I deposit through bank transfer?", "neg": ["How to cancel a transaction", "I would like to dispute a direct debit transaction", "Can I use my account now, even though my identity verification has not gone through yet?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Today I was out eating and my card was declined. Why's that?", "Can cards be delivered? Where?", "I am interested in giving a second card to my daughter, how can I make this happen?", "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "What ID do I need to verify my identity?", "I'm not sure if my pop-up went through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the transfer process", "pos": "Can I use a bank transfer to add money to my account?", "neg": ["what are the reasons why you would not be able to process a payment", "How do I order my card?", "Do you know what your exchange rates are?", "I wish to be able to top up with cash.", "How many top-ups am I allowed to do?", "Is there a fee for a SEPA transfer", "Why am I being declined?", "I lost my wallet and all my cards were in it.", "I can't seem to get my virtual card to work.", "Do you have a problem with EUR exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to take some funds from my other bank account and add them to this one.", "pos": "Account topping up bank transfers to my account assistance please?", "neg": ["Where is the top-up verification code?", "Transfer unable to be completed, states 'declined'", "How do i activate my card", "Can you please explain to me why there is an extra €1 fee in my statement?", "What kind of costs are involved for exchanging currency?", "Can I transfer using SWIFT?", "Why is the cash withdraw I made shown as pending?", "How do I find the PIN?", "Are currency exchanges free?", "What is this extra fee while I was doing a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What transfer methods do you accept?", "pos": "I want to transfer money from another account into this one.", "neg": ["My transfer failed to process correctly. Is there a reason this would happen?", "Why isn't a refund showing on my statement?", "Why is this not letting me exchange crypto? I need help making this transaction go through.", "can i get a physical card online", "The ATM wouldn't let me withdraw cash.", "Why was the wrong rate applied when I bought something in a different currency?", "My payment was stopped", "When are you going to activate my card?", "I logged in wrong and am blocked, how do I log in?", "Why is  my  top  up for  my  new account  not  instant"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I deposit money to my account?", "pos": "How do I transfer money into my account?", "neg": ["How will I receive my PIN?", "Is there a way to get a virtual card?", "What countries do your accounts support?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "There is a payment in the app I did not make", "I requested for a top-up but it has not reflected", "Please provide currency exchange rates", "I can't figure out why a transfer is still pending?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "Why was my top up reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my bank account to send me more money?", "pos": "Can I transfer money to my card via bank-transfer?", "neg": ["Please help.  There is a payment in the app that isn't mine.", "I topped up but the app denied it", "My account balance has not updated since I deposited a cheque recently.", "I'm in the EU. Can I get one of your cards?", "My top up is not showing up in my wallet!", "In my statement, there was an extra €1 fee", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "I'm wanting to get a Visa card today.", "can i get a card if i live in the US?", "Is it possible to obtain both a Visa and a Mastercard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure to transfer money to my account?", "pos": "Can I add money to top up my account via a bank transfer?", "neg": ["How do I request a disposable virtual card?", "My salary is in GBP - what should I do?", "Why did my credit card get declined for top up?", "I tried to get cash out of the ATM but it is taking too long", "I was informed that transfers were free. I noticed I have a fee but why?", "I want to use my card, how would I activate it?", "Exchange fee help?", "Why can't I edit my personal details?", "How do I actually obtain a card myself?", "How many transactions can I do with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "pos": "How can you assist me on topping up on bank transfers to my account?", "neg": ["Please tell me how to verify my top up card.", "What is the status of my card's delivery?", "Can I get more cards just incase?", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "What type of card can I use to top up?", "How long do European transfers take?", "I can't use my card for anything", "Will a beneficiary not accept a transfer?", "my statement contains an unknown payment", "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I transfer money to my card via bank-transfer?", "pos": "I would like to top up my account with a bank transfer, is that allowed?", "neg": ["Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "Hey there's a fee for a transfer on my account.  Why?!", "How much does it cost to do a transfer?", "Will you charge me more if I top up with an international card?", "There are automatic debits on my account that I did not make.", "Where do I go to unblock my PIN?", "How can I dispute a direct debit transaction?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "For the identity verification, what do you need?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer money into my account, and I don't know how to do that.", "pos": "How can I transfer money into my account?", "neg": ["Help! I've forgot my app passcode!", "Can you tell me if I can track the card you sent me?", "At what age can my children use your service?", "My transaction from earlier needs to be reversed.", "Is it possible to change from USD to GBP with your App?", "What number of transactions can i do with one disposable card?", "Help me please, I need to top up cash.", "Will I get a visa or Mastercard?", "How did you guys get your exchange rate?", "What is the currency exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to transfer money from my checking account to my savings account.", "pos": "I have an account that is empty of funds. Can I transfer some from another bank?", "neg": ["Am I charged more for using the ATM?", "I want to transfer money to a beneficiary, but I couldn't.", "Which ATM's can I use to make a withdrawal?", "How do I know if I will get my card, or if it is lost?", "I was blocked by using the wrong pin too many times, can you help me?", "How do I add the card I just received to show up in the app?", "How can my friend send money to me?", "Where did the money transfer go?", "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "I took out money, and didn't get all of it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats the process of tranfering money into an account?", "pos": "How do I go about transferring money into my bank account?", "neg": ["When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "Should I complete my security verification before I can use my account?", "What is the process to activate a card", "i need to trace a deposit", "I don't think the transaction has gone through, so can I cancel a transfer?", "I tried to transfer some money and it hasn't done it yet - what's going on?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "What are ways to test why my card might not be working?", "What documents are required for proof of identity?", "I was wondering why my card was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up my account using transfer?", "pos": "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "neg": ["Will the duplicated payment be refunded?", "I'm waiting for a transfer from the US, how much longer?", "how can i get it to add money automatically while travelling", "Why hasn't my top up gone through?", "I notice there's a pending payment on my card.", "What do I do if I have been charged twice?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "What do I need to see my source of money?", "The payment I made with my card is not showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go forth with bank transfers for top up accounts?", "pos": "How do I go about transferring money into my bank account?", "neg": ["The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "My transfer to an account failed.", "In the app I see a direct debit that I don't recognize.", "I have lost my credit card in the ATM!", "i entered my pin in wrong and got it frozen. how many tries do i have", "I would like to edit my personal information .", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "You can use it anywhere that accepts Mastercard.", "Someone might be using my card.  What should I do?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you do to transfer money to my account?", "pos": "How does a bank transfer for topping my account work?", "neg": ["I would like to dispute a direct debit transaction", "should i contact customer support if i can't edit details", "How can I change my Rowlock ?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "Why would my payment still show as pending?", "Why was my top up reverted?", "The contactless payments are not working.", "What value can I get for my currency?", "Can it automatically top up my account?", "My account did not allow the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer money into this account from my other bank account.", "pos": "Account topping up bank transfers to my account assistance please?", "neg": ["My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "I was unable to transfer to another account.", "I do not think the pop up went through yet.", "Are visa and mastercard accepted", "I withdrew some cash and the exchange rate seems to be wrong.", "Why did using an ATM cause me to have an extra fee charged?", "I would prefer a Mastercard.", "I think someone stole money from my card", "What is the delivery time for US?", "I want to know why my top-up was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up my card using a bank transfer.", "pos": "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "neg": ["I an not sure but it looks as if a card payment I made was cancelled.", "Why is verifaction required for my Identity?", "Will I know which exchange rate I will get?", "I tried to do a transfer but I got a message that it was declined.", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "My beneficiary is unable to transact", "Can I use my card anywhere?", "My things were stolen and I need to know if I can still use this app.", "I want to close my account. The service you provide is unsatisfactory to me.", "The money is still in my account even though I already paid -- I don't understand what happened."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies can I use to top up my account?", "pos": "Is a bank transfer acceptable for topping up my account?", "neg": ["Card has been received, how will it show up on the app?", "Why did my transfer not work, it says it was declined?", "Do I need my phone to use the app?", "I just received my card and I'd like to activate it.", "The exchange rate applied was incorrect when I was traveling outside the country.", "My son has just turned 13, is he old enough for an account?", "Is it possible to cancel my transfer?", "what is the time frame for transfers", "Help, I don't see my money i just added.", "When the time is right will this automatically replenish my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "pos": "How do I transfer cash my into my account?", "neg": ["There's a payment in my history I don't recognize", "Can I use my apple watch to top-up?", "How many years old do I have to be?", "Why is the exchange rate wrong for my cash withdrawal?", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "Why did my credit card get declined for top up?", "How do I change my name after marriage", "Help! I've forgot my app passcode!", "Why was money taken for a transfer?", "please delete account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go forth on transferring a sum of money from one account to another?", "pos": "Can you tell me how transferring money into my account works?", "neg": ["The ATM sucked my card in.", "What do I do if a transaction shows up twice?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "Why hasn't my money transfer showed up yet?", "I tried to make a transfer, but it didn't work.", "I have a reverted top up I made and wanted to know why it didn't go through.", "Why is my top-up showing as reverted?", "What do I do when I get close to the expiration date of my card?", "How much am I allowed to top-up?", "Could my daughter open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up my account by bank transfer?", "pos": "Can you please explain how to transfer money using the bank transfer process?", "neg": ["What is the proper way to activate a card?", "Are you able to guide me to my card's location?", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "I got charged twice with a duplicate card. How do I resolve this?", "Is there a fee to make a transfer?", "I need more assistance with how to activate my card.", "How can I put more money into my account?", "Could I open an account for children?", "I was wondering why my payment hasn't gone through yet, its been a while.", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to deposit money to my account", "pos": "How does it work when I transfer money into my account?", "neg": ["I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "Is there a transaction limit on a disposable card?", "I don't live in the UK. Can I still get a card?", "I made a payment but the app gave the money back.", "Am I the only one who can top-up my account?", "I need help with understanding why my card is not working.", "help my money isnt showing up", "How do I go about ordering a card?", "How much would it cost me for a bank transfer to top up my account?", "I've been waiting since Friday, where is my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How simple is it to transfer money into my account?", "pos": "I would like to know how to transfer money into my account.", "neg": ["My beneficiary didn't receive my transfer", "What are the reasons why a card payment would be declined?", "Who do I call to activate my new card?", "My transfer was wrong, are you able to stop it before it goes through please?", "How do I find out my source of funds?", "I bought some things in the morning but the payment shows as pending", "Help me. My transfer was declined. How could this happen?", "For what reason did my top-up get cancelled?", "What are the steps for depositing cash into my account?", "My transfer didn't arrive to the recipient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I transfer money between accounts?", "pos": "How do I transfer money from one bank account to another?", "neg": ["Are top-ups allowed using Apple Pay?", "I want to get a Visa", "Any chance of getting the card outside the UK?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "Where do you mail physical cards?", "Can I get a refund on an item?", "This place has been too much work so I'd just like to close out my account & be done.", "I would like more physical cards", "My balance is not right. It has not been updated for the cash or cheque deposit.", "I think my card payment has been refunded"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't figure out how to transfer money into my account.", "pos": "How can you assist me on topping up on bank transfers to my account?", "neg": ["Can I write a cheque to top up?", "How recent do my documents need to be for verification?", "My card payment still pending", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "How do I activate my card to start using it?", "Why did the ATM give me less money than what I requested?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "My card got charged twice for the same thing!", "What is the fee charged for using my card?", "I deposited a cheque, but my account balance stayed the same."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can I not transfer money into my account?", "pos": "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "neg": ["I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "Why did I get a fee from the ATM?", "I had an unexpected fee", "Is there a money transfer fee?", "How many top-ups am I allowed to do?", "What currencies do you offer?", "My card payment has the wrong exchange rate", "I have not received my pin yet", "When my card expires soon, how fast is the replacement card sent and what are the costs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to do a bank transfer to this bank, from an account at another bank.", "pos": "I have money in a foreign account that I want to send to this account.", "neg": ["I would like to cancel my order.", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "Why was I charged for payments? You didn't warn me about additional fees.", "Verify top-up card help?", "Will I have to wait much longer for my new card to arrive?", "How long does it take for my top up to clear?", "Is my PIN recorded anywhere?", "I would like to know why a withdraw I made for some cash shows up as pending.", "What ATMs accept my card?", "I would like to exchange currencies on the app. How do I do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up?", "pos": "Where can I find out how to transfer money into my account.", "neg": ["Can you convert to EUR?", "Problems with my top up", "I noticed that there is a withdrawal in the app that is not mine.", "My passcode was denied.", "What should I do if someone else used my card?", "Can I re-link a lost card with the app?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "Everytime I try to prove my identity it won't let me.", "How do I change my card PIN?", "How can I top up with my apple watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how transferring money into my account works?", "pos": "What is the process for transferring money into my account?", "neg": ["How long does it take for money to reach my account?", "Why hasn't my cash arrived from a deposited check?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "Can I have another card in addition to my first one?", "How can i reset my passcode ?", "What does it mean when a cash withdrawal is pending?", "The app is saying I made a withdrawl but I didn't.", "Is my card accepted anywhere?", "Help me get the virtual card working.", "Where is my top-up generated from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an account that is empty of funds. Can I transfer some from another bank?", "pos": "What steps are taken to transfer money into my account?", "neg": ["Are there limits as to where my card will be accepted?", "I have a pending payment on my card.  Why?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "I need to transfer something ASAP from China, how long will it take to post to my account?", "My card has been lost! help!", "Why do you need me to do an identity check?", "Is there a limit to the top-ups someone can do?", "Can I auto top-up as much as I want?", "How long does it take for pending to go through", "I think the exchange rate is wrong for my ATM withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does it work when I transfer money into my account?", "pos": "How do I transfer money between two of my accounts?", "neg": ["I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "I can't get my card out of the ATM, what should I do now?", "how long does it take to transfer money, my retailer is waiting", "How do i find my top-up card's verification code?", "Talk me through modifying my details.", "Can I use a check to get gas?", "I got a new card, how do I link it?", "Will I be charged for transfers?", "The wrong account was used during a transaction.", "My ATM card isn't working for a withdrawl"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Account topping up bank transfers to my account assistance please?", "pos": "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "neg": ["Why is my refund not visible on my statement?", "I have a transfer that is pending.", "Does the app allow for exchanges between currencies?", "is there a reason that my payment didnt go through", "I need several disposable cards made per day.", "there is a transfer pending.", "How old do my kids have to be use this?", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "I recently bought something abroad but the exchange rate is incorrect. Why?", "What's the limit on total number of cards I can have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain how bank transfers work?", "pos": "I would like to transfer money into my account.", "neg": ["I have to make more then a few disposable cards per day.", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "How many disposable cards can I have at one time?", "I can't get google pay to work right.", "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "I may need to exchange my USD for GBP, can your app do that?", "There is a cash withdrawal in my account that isn't mine.", "What are the steps to get my card back that was kept by the ATM?", "How do I know where the funds come from?", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I transfer some money into a foreign account?", "pos": "How does a bank transfer for topping my account work?", "neg": ["There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "i have been trying to top up my account with a check but it won't work", "I was not able to receive the correct amount of cash.", "What is the Top up rate charge for using a card in the US?", "I have multiple of the same transaction", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "I have a transfer that is still pending.", "There is a pending payment on my account, what does this mean?", "Will I get charged for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money into my account, what do I do?", "pos": "show me how to transfer to my account", "neg": ["I don't know where this debit transaction on my statement came from.", "Card delivery services? Where?", "What fiat currencies do you allow exchange with?", "The contactless payments are not working.", "Is there an option to top up with a cheque?", "I can't make purchases with my virtual card.", "Why didn't my transfer to a beneficiary go through?", "I need a list of currencies you accept for exchange.", "Where can I modify my details?", "How much does it cost to get more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I transfer money to this account from another bank?", "pos": "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "neg": ["What do I need to do to receive my payroll in the account?", "I haven't gotten my new card.", "Could you please tell me why my purchases from this morning say payment is pending?", "I was overcharged one extra pound!", "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "What is the limit on Auto top?", "My card payment has the wrong exchange rate", "I need a new card before it expires.", "I did a transfer and was charged a fee that should not have been charged!", "Help me.  The passcode doesn't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "pos": "Can I use a bank transfer to add money to my account?", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "My top up is giving me problems. What is wrong with it?", "Tell me why my topup wouldn't go through?", "I put some money in my account the other day but now its gone? Why is this?", "I have a new card. How do I activate it?", "Can you send me more cards for my account?", "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?", "Can I get a refund on an item?", "Can you tell me where my readily available cash has come from?", "Where is my recent refund in the my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I transfer money from one bank account to another?", "pos": "I need to move money from one of my other accounts to this one.", "neg": ["Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "Do all ATMs accept this card?", "Can you help me retrieve my card?", "You accepts my card?", "Am I limited to what ATM I can use my card?", "Is there a fee for adding funds with a credit card?", "Which flat currencies can I use from you?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "Can you tell me more info about virtual disposable cards?", "Even though I added money ey to the card, I couldn't use it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for  making a transfer for topping up?", "pos": "What steps are taken to transfer money into my account?", "neg": ["My card doesn't seem to work.", "I might have been charged on my debit statement by fraud.", "I have never been charged a card payment fee before. Why did this change?", "I tried to make a purchase in the store but my card was declined.", "What could the reason be that my payment card was declined?", "Can I purchase with cash or cheque?", "Why do I need top-up to be verified?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "Please help me regarding a direct debit in the app that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I expect if I use bank transfer to top up my account?", "pos": "I need more money in my account. Can I add more by transferring?", "neg": ["How do I report a cash withdrawal that wasn't me?", "My card seems to not be working at all.", "Why is there a direct debit to my account? I didn't do that.", "why wont my american express work to add money", "Why would a cash withdrawal still be pending?", "Why is this payment on my app", "Why have I not yet received my virtual card?", "I need a quick transfer from China.  How long would that take?", "Can I select my card scheme or do you choose it for me?", "Is there any type of fee for currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have money in a foreign account that I want to send to this account.", "pos": "For my account, how do I transfer money in?", "neg": ["Why couldn't I transfer funds to my beneficiary?", "I think there's been an unauthorized cash withdrawal from my account.", "I topped up my account but the app failed to process it.", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "I moved, can I edit my personal details?", "Apple watch top up help, please?", "Is there a location where I can change my PIN?", "I have a fee and I don't know why", "What is the procedure for topping up with a cheque?", "What do I need to do in order to get a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a bank transfer to add money to my account?", "pos": "How can I link my bank to my top up account?", "neg": ["why hasnt my card come in yet?", "Will there be a fee to receive a physical card?", "I cancelled my card payment", "Why are there additional fees for transfers?", "If my card payment isn't working what do I do?", "I got a declining message during a transfer? please tell me why", "I got cash and the exchange rate should have been different than it ended up being.", "The ATM took my card.", "I need to change my name, since i just got married", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for transferring money into my account?", "pos": "What steps are taken to transfer money into my account?", "neg": ["What are you exchange rates?", "I don't recognize this payment", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "What do I do about my expired card?", "Can I get an account for my son?", "Can someone assist me with explaining how I can unblock my pin?", "I had a payment reverted and would like to figure out why.", "Questionable transactions on my account.", "what is the time frame for transfers", "Why do I have to pay extra for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I transfer money between two of my accounts?", "pos": "How do I use bank transfer to top up my account?", "neg": ["Where can I activate my card?", "What cards do you offer?", "I wanted to know about a pending dollar that is on my statement.", "If my cash withdrawal is still not showing, is something wrong?", "phone is gone", "My credit card has been declined.", "why do I have an unknown payment?", "Where is the refund on my statement?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "How do I unlock my account after typing in the wrong PIN too many times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer some money from my other bank account into this one.", "pos": "I need to move money from another bank to this account.", "neg": ["What cash stations take this card?", "How long will it take to transfer something from China?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "Do you provide cards to people not in the UK?", "I got charged for with a fee for paying with my card.", "What cards and currencies can I use to top up my account?", "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "I'm still waiting for my transaction.", "I want to know how to transfer money with my credit card", "What is the reason for the fee charge on my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "show me how to transfer to my account", "pos": "Tell me how to top up my account using bank transfer.", "neg": ["Does a US transfer take long", "I need to urgently transfer something from China. How long will it approximately take?", "My new card has not been delivered to my home yet. What is going on?", "Please cancel my last transaction.", "Do i have to verify who I am?", "Why is my withdrawal wrong? I took out $100 but only received $20.", "If my PIN number is rejected, how do I solve it?", "Why did my credit card get declined for top up?", "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "I don't see a money transfer yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are my bank details so I can do a transfer?", "pos": "For my account, how do I transfer money in?", "neg": ["Why has my beneficiary been denied?", "Where can I use my Mastercard?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "I got billed an extra pound!", "How do I find the top-up verification code?", "I would like to activate my card what do I need to do?", "There was a direct debit from my account and I didn't authorise it", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "My card payment was cancelled it seems.", "why was a transfer declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money is all gone. What ways are okay to add money to my account?", "pos": "Can I add money to top up my account via a bank transfer?", "neg": ["Why check my identity?", "Can I change my PIN in Austria?", "Where do I unblock my PIN?", "What happens if I forget my PIN?", "Where can the pin be located?", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "I received an extra charge for using the card. Why?", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer money into my account, HOW?", "pos": "How do I transfer money into my account?", "neg": ["Do the disposable cards have any restrictions on them?", "I did not receive my purchase, how do I cancel it?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "Why do I need to verify the top-up?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "Please assist me with activation.", "Why aren't my payment funds available to me?", "I have a pending transaction", "What are all of the different steps for identity checks?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me transfer funds from another bank account to this account?", "pos": "How would I use a bank transfer for topping my account?", "neg": ["Why are my withdrawals suddenly being declined?", "The ATM ate my card; how do I get a new one?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "Where do i find my PIN?", "Will there be a fee if I receive a SEPA transfer", "Is there a reason behind why my transfer did not work?", "How can I find a way to transfer money without it being rejected?", "What type of card can I get?", "My cards were stolen", "My account is blocked because I entered the wrong pin too many times.  Help me unblock."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to move money from one of my other accounts to this one.", "pos": "How would I use a bank transfer for topping my account?", "neg": ["Where can I get a physical card?", "My card doesn't work. I can't get cash out at an ATM", "I tried to transfer some money and it hasn't done it yet - what's going on?", "I see a duplicate payment.", "My card payment has been cancelled", "Can you tell me whats going on with my card it seems to be not working?", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "What are the steps for changing my passcode?", "Does it cost much or take long to get a new card? Mine is about to expire.", "Can you explain to me why a top-up would still be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add money to top up my account via a bank transfer?", "pos": "I need to know the process to transfer money into my account.", "neg": ["I need an accurate exchange rate, when I make my withdrawals.", "where do I top up my google pay?", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "I want to use auto top-up. Is there a limit?", "How long should I wait for the card to arrive?", "I require verification of my source of funds.", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "How long do I have to wait for my bank transfer to appear in my account?", "Where is the transfer that I did?", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up my account with a bank transfer?", "pos": "For my account, how do I transfer money in?", "neg": ["How much would I be charged for a transfer?", "What do I do if I already had a card with you guys?", "What do I do if I cannot access the app?", "Is it possible for friends to top up my account?", "Someone else made a Direct Debit transaction on my account", "Do I need to add my salary?", "Is there such thing as top up by cheque?", "Are there downsides to using a disposable virtual cards?", "I'm in China and really need a new card.", "I was charged an extra pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "pos": "I need to transfer funds from my other bank account into this bank account.", "neg": ["What documents do I need to get together to verify my identity?", "Why is there an extra pound charge that is pending?", "Where are cards available to order?", "Why has my top up failed?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "What is the minimum age limit?", "I have a withdrawal waiting to go through.", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "Why was a payment I made reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is a bank transfer acceptable for topping up my account?", "pos": "For my account, how do I transfer money in?", "neg": ["Would you be able to offer me a discount, since I need to exchange currencies frequently?", "I need a list of currencies you accept for exchange.", "What is the limit on disposable cards?", "Where can I find the top up verification code?", "Can I have a discount if I exchange currency often?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "This stupid system is not letting me prove my identity.", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "I couldn't transfer to an account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about transferring money into my bank account?", "pos": "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "neg": ["Could I open an account for children?", "Why isn't my top up showing?  Was the money reversed?", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "I need to update my phone number.", "Am I able to track the card that was just sent to me?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "Am I limited to what ATM I can use my card?", "Are there businesses that don't accept this card?", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to top up my account with a bank transfer, is that allowed?", "pos": "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "neg": ["Can my friends top up my account?", "Is there a limit on how many times I can use a disposable card?", "My top up isn't in my wallet.", "How can I activate my new card?", "How do I find the refund on my statement?", "Why has my top-up been denied?", "I can't verify my ID. Why?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "I can't find the card PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know the process to transfer money into my account.", "pos": "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "neg": ["How do I complete the ID check?", "I need more than one disposable card", "I just got married and I need to change my name", "I want a real card", "My card payment has not been withdrawn from my account", "I'd like to order an additional card", "I don't understand why there is an extra €1 fee in my statement.", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "My card is expiring soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please provide details on how to top up my account using transfer option", "pos": "How do I deposit through bank transfer?", "neg": ["ATM only gave me $20 instead of $100", "What is this direct debit in my statement?", "Where is a Mastercard ATM?", "How can I change currency type?", "When will my deposit from this morning show up?", "What is the handling fee for transfer?", "My order hasn't shown up yet, what can I do?", "I would like to terminate my account.", "Can you please disable my current account.", "is it free to add money to my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where do i go to transfer money from one account to this one", "pos": "How do I transfer cash my into my account?", "neg": ["What is my source of funds?", "Can you tell me how to top up on my card?", "What is the refund process?", "Are there downsides to using a disposable virtual cards?", "What do I do if I have forgotten my passcode?", "I have one of your cards, but I don't know how to link it.", "Can I choose my Visa or Mastercard?", "I cannot remember my passcode, is there a way to retrieve it?", "Is there a top charge for US cards?", "Why has my withdrawal not posted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What process should I use to transfer money into my account?", "pos": "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "neg": ["Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "How can I prove I am me?", "Can you tell me why I was charged extra when I withdrew money?", "I deactivated my card but would like to reactivate it.", "I used my card to top up, but the money is not there!", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I sent money to someone but they haven't gotten it, what's going on?", "My refund has not arrived, and I am unsure why. Who do I contact?", "What foreign exchange rate will I get on weekdays and on the weekends?", "How do I go about ordering a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps are taken to transfer money into my account?", "pos": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "neg": ["I have cancelled payments to this card.", "Where's the money I transferred into my account?", "My card stopped working. How do I check if there is a freeze on it?", "Will I get extra charges?", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "How do I get my virtual card?", "One of my payments was doubled", "Can my friend send me money if it is not in US dollars?", "I cannot view the refunded amount in my account.", "Why on earth do you need so much personal id info from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does a bank transfer for topping my account work?", "pos": "I need to transfer money to my account from another bank", "neg": ["I'm trying to verify my top up card, how do I do that?", "The transfer that I was trying to complete was declined. What was the cause?", "Why is there a pending hold on one pound on my statement?", "When can I expect my transfer to reach my account?", "I dont have identification", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "I haven't received my card.", "the balance has not changed, but I have deposited some money", "My card is stolen.  Help!", "How long do deposits take to appear? I've been waiting for more than a week and need the money!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money. How do I do that for my account?", "pos": "Where can I find out how to transfer money into my account.", "neg": ["How do I transfer funds if I am paid in GBP?", "Where do my available funds come from?", "Can I revive a physical card.", "Can you make exchanges using the EUR?", "How do I verify the top-up card?", "When will my cash withdrawal show/", "It does not appear that my message went through.", "How will I know what the exchange rate is?", "Why i'm I being charged an extra pound", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money into my account", "pos": "How can I link my bank to my top up account?", "neg": ["I deposited cash but it isn't showing up in my account", "DO you know the reason for the identity check?", "I can't do the verification.", "how is it possible to add another card to account", "Can you tell me what this fee is on my statement?", "I haven't received money from a transfer?", "Where are the ATMs that I can use Mastercard?", "The contactless payments are not working.", "I have a trasnger that is pending and wondered about it.", "I was unable to transfer money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I move money from an account at another bank to this one?", "pos": "I'd like to know how transferring my money into my account works.", "neg": ["How many days does it take for a transfer to go through?", "Why wouldn't the ATM give me cash?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "how can i transfer money from american express card", "I have a disposable card but it does not work?", "You can use it anywhere that accepts Mastercard.", "I found my card again. Can I put it back into the app?", "How do I activate my card that just arrived?", "Am I getting charged for making a payment?", "Please tell me how to verify my top up card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "pos": "I need more money in my account. Can I add more by transferring?", "neg": ["Please delete my account and personal information.", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "My transaction went through but I was charged a fee. Why?", "I am seeing in the App a some cash withdrawal that does not belong to me", "Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "I am unable to get cash from the ATM", "I can't remember my passcode.", "why hasn't my cash arrived yet from my cheque?!", "What happens when my card expires?", "Please help.  The card won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need more money in my account. Can I add more by transferring?", "pos": "I need to add money to my account. Can I do so via bank transfer?", "neg": ["Why did my transfer not work, it says it was declined?", "Please explain to me the process of getting a virtual card.", "How can receive a physical card", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "Why does it show that my transfer is still pending?", "Why hasn't my friend received the transaction?", "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "I am still waiting for a transfer to show up", "Tell me why my topup wouldn't go through?", "If I exchange foreign currency, are there any other charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add money to my account via bank transfer?", "pos": "I have questions about how to transfer money to my account.", "neg": ["where is my money from this morning", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "What foreign exchange rate will I get on weekdays and on the weekends?", "There is a payment I don't recognize", "How do I find my PIN?", "Help!  I think my phone may be stolen or lost!", "Why does it cost more to pay with my card?", "On my transfer there was a \"decline\" message", "top up cancellation", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For my account, how do I transfer money in?", "pos": "How do I transfer cash my into my account?", "neg": ["I am not happy with your service and request that my account be terminated!", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "I withdrew money and got a fee, please explain", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "Unsure how to provide my identity.", "Why did the ATM take my card and keep it?", "Where can I deposit cash to top up?", "My cash withdrawal was declined, why?", "Top up my card please, which y'all support?", "I have trouble proving my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I add money to my account from another account I have?", "pos": "Tell me how to top up my account using bank transfer.", "neg": ["Let me know what the steps for the identity checks are", "Am I able to get a refund for a purchase?", "Why was there an extra charge with the withdrawal of my money?", "My transfer is still pending", "Mastercard is my preferred company.", "I'm not happy with service and would like to delete this account.", "Why haven't I seen the cash from the cheque I deposited yet?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "Can I create my own top-up limit?", "Even though I added money ey to the card, I couldn't use it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I transfer money into my account?", "pos": "I need to add money to my account. Can I do so via bank transfer?", "neg": ["Will I need a new card or can I put my old card back into the app?", "I urgently need to transfer something from China. How long can I expect it to take?", "where is my unknown payment from?", "Can you tell me what currencies I can use to add money?", "Why are top-ups being verified?", "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "I am angry that I got charged for using my card.", "Are there only certain ATM machines where I can use this card?", "Fees for currency exchange", "Can it automatically top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to op up my account by using bank transfer. How do I go about it?", "pos": "I want to transfer a sum of money from another bank account I have into this one", "neg": ["Where is an ATM?", "How can my friend give me money?", "I was charged several times for something", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "There has been an unusual withdrawal from my account, can you help?", "How do I verify my source of funds?", "Is top-up possible with Apple Pay?", "Why is a payment I made reverted back to my account?", "I need assistance to activate the card on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find out how to transfer money into my account.", "pos": "How do I use bank transfer to top up my account?", "neg": ["I recently deposited a cheque and cannot find the cash from it.", "My daughter needs an acount.", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "One of my transactions needs to be canceled.", "Why hasn't my top-up gone through?", "Why was my transaction not approved?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "If there isn't a lot of money left, will it automatically top-up money?", "A direct debit payment I didn't do shows in my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I go about transferring money to my account?", "pos": "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "neg": ["How do I get a spare card?", "There is a cash withdrawal on my statement that I did not make", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "My card payment is being declined and I've tried several times.", "I was charged twice for a restaurant, can you take the second charge off?", "I just had a look at my statement. Why have I been changed for using the ATM?", "If I top up by card, what options do I have re: currency and card type?", "I was supposed to get a refund but I do not see it.", "When will my transfer post to my account?", "The ATM did not give me my card back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "pos": "I want to transfer a sum of money from another bank account I have into this one", "neg": ["What do I do when I get close to the expiration date of my card?", "How do I change the PIN?", "I was charged a fee when buying stuff with my card.", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "auto-top up option can be found where?", "I cant find my card.", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "How did you guys get your exchange rate?", "Am I able to Top Up with Apply Pay?", "Set a new PIN please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "pos": "How would I use a bank transfer for topping my account?", "neg": ["what are the exchange rates for getting cash", "I'm interested in learning more about disposable virtual cards.", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?", "How much is it to receive money?", "How do I go about topping up with Google Pay?", "my card details could be stolen, as i didnt make these transactions", "Please explain why my top-up hasn't been processed yet?", "Why can't I see my refund in my statement?", "I need several disposable cards made per day.", "are there age requirements"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know how to transfer money into my account.", "pos": "My account is depleted. Can I transfer funds from another bank?", "neg": ["I am entering my passcode but getting an error.", "Please let me know how to change my PIN?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "I have cancelled payments to this card.", "What is the status of my card's delivery?", "Is there a problem with the top up system? My transaction hasn't gone through properly", "My card isn't working at all, I need assistance. It's really frustrating.", "Do you have to be 18 to make an account?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "I got a declining message during a transfer? please tell me why"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to transfer money into my account.", "pos": "I need money put into this account from another one.", "neg": ["When can I use money sent to my account?", "Why is  my  top  up for  my  new account  not  instant", "Is my card denied anywhere?", "For topping-up is there a charge?", "What apps can I use to top up my account?", "are transfers to a beneficiary possible", "My card would not work at a shop.", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "My virtual card is just not going through.", "I received a returned payment that I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use bank transfer to top up my account?", "pos": "How would I use a bank transfer for topping my account?", "neg": ["why is top up pending", "Why is the exchange rate different than expected on my transaction?", "Can apple pay handle top up exchanges?", "I don't think the exchange rate was right.", "I was charged twice.", "What are the disposable card limits?", "My top-up didn't go through; it still says pending. What's up with that?", "can usa residents get a card?", "How to activate Google Pay for top up?", "My account seems a bit off and getting weird charges."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer a sum of money from another bank account I have into this one", "pos": "How do I deposit through bank transfer?", "neg": ["What is the reason when I tried to pay contactless at the bus, it didnt work?", "What currencies and methods can i use to top up my account?", "I ordered my card but it still isn't here", "Can I get a new card in China?", "I asked for cash but I did not receive all the funds", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "What's the process for exchanges?", "I need a new card.", "My refund isn't going fast enough.", "I didn't get the correct amount of money from the ATM machine"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need money put into this account from another one.", "pos": "How do I initiated a bank transfer to top up?", "neg": ["How do I know if i need a disposable card?", "What is going on with it saying my card payment was declined?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "My transfer failed.  Help!", "I'll send a check to top up my account", "My card payment didn't go through.", "Whats the maximum disposable virtual cards?", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "Is it on purpose that my payment has been returned to my account?", "I've forgotten my passcode. Can I reset?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to top up my account using bank transfer.", "pos": "How do I transfer money into my account?", "neg": ["I still haven't received my card in the mail", "What is the identity check for?", "How can I access my account when I have lost my phone?", "I need my card ASAP!", "Do you have any card fees if I want to add money using an international card?", "I was given less cash then I wanted.", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I was charged multiple times for one transaction.", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I link my bank to my top up account?", "pos": "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "neg": ["Do you accept SWIFT transfers?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "There is a single payment on my card which shows as pending.", "I lost my phone.  What do I do to block someone else from using my account?", "i have been trying to top up my account with a check but it won't work", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "Do you know the process how to activate my card?", "When will the money from a transfer be made available on my account?", "how should i add money to my card", "When will a cash withdrawal show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am looking to transfer some money from my other bank account into this one.", "pos": "How would I use a bank transfer for topping my account?", "neg": ["What's the reason my new card hasn't come?", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "If I exchange currencies frequently, is there a discount?", "Why is the refund not on my statement?", "How can I tell if there will be a fee added to my payment or not?", "Can I top-up via Apple Pay?", "A transfer is pending.", "My payment did not go through because the app reverted it", "Help!  There is a cash withdrawl on the account that I didn't make!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "pos": "I need assistance with transferring funds to another account.", "neg": ["Can you explain why my Google Pay Top isn't working?", "There is a withdrawal on my account I didn't make.", "I'm trying to verify my identity but can't figure out how, what do I do?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "Is it on purpose that my payment has been returned to my account?", "My card was stolen", "I didn't make this payment and it's on my app", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "Why does my transfer still say it is pending?", "I want to get a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I transfer cash my into my account?", "pos": "How do I initiated a bank transfer to top up?", "neg": ["My transfer to another account was not allowed. Why is that?", "What is this extra fee?", "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?", "Are there any top-up limits?", "What is the refund procedure?", "Please help me.  My card is missing.", "Can we skip verifying?", "My transfer to an account failed.", "Why was a fee added to my bill when I used my card?", "how to get a new card in china"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I transfer money into my account?", "pos": "My account is depleted. Can I transfer funds from another bank?", "neg": ["I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?", "Can I top-up via Apple Pay?", "Why was I charged for withdrawing cash?", "My app says I made a withdrawal, but I didn't.", "I need a new card.", "If I see a payment in the app that I don't recognize, what should I do?", "My app says I withdraw money from my account from an ATM.", "I found my lost card. Am I still able to use it?", "who can put money in my account?", "Why did I get charged a fee, I thought it was free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer money to my account from another bank", "pos": "How can you assist me on topping up on bank transfers to my account?", "neg": ["When will my transfer move out of pending stage?", "withdrawal pending meaning?", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "I want to top up with my Apple Watch.", "I would like to get a few more physical cards.", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "pos": "My account is depleted. Can I transfer funds from another bank?", "neg": ["Is there a fee for making a payment? If so, let me know why.", "Hi, I have an apple watch. How do I use it to top up my card?", "Transfers from the US how long will the wait be?", "I need to stop a transaction that I made.", "I'd prefer Mastercard.", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "What is the estimated wait time on a US transfer into my account?", "If I want my son to have his own account is that possible?", "I just moved. How do I give you my new address?", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to transfer money from another account into this one.", "pos": "I need to transfer funds from my other bank account into this bank account.", "neg": ["Where are cards available to order?", "How long does it take for a transfer to reach my account?", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "What is the price for an additional card?", "The exchange rate for case abroad is applied wrong.", "What do I need to do in order to get a new card?", "I tried using my card at multiple vendors and now it's not working.", "How will I get my card?", "Is getting my identity verified required before I can use my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would I use a bank transfer for topping my account?", "pos": "I have questions about how to transfer money to my account.", "neg": ["How can I receive my salary in another currency?", "Can turn my money into another currency?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "How can I exchange GBP for AUD?", "Why do I need to verify my funds?", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "Did you revert my top up?", "Why am I being a charged for using my card?", "Can you tell me why I was charged to withdraw cash?", "Can you assist on apple watch top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to move money from another bank to this account.", "pos": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "neg": ["I would like to cancel a purchase.", "Are there any extras for exchanging currency?", "How long does it take to recieve my new card?", "I am locked out from entering my pin.", "I bought an item and the exchange rate was wrong.", "What was the $1 charge for on my statement?", "I need to see where my money came from.", "Can someone assist me with activating my new card?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "Does Google Pay offer a top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can you assist me on topping up on bank transfers to my account?", "pos": "Can you transfer money to your card by bank transfer?", "neg": ["Can I request a card?", "Why was there an extra charge because I used my card to pay?", "I desperately need to transfer something from China, Please give me the wait time.", "I think I was charged twice, please help!", "I got a message that I cannot name X as a beneficiary.", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Is there a way to view the history on where my funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to know how transferring my money into my account works.", "pos": "How do I deposit through bank transfer?", "neg": ["I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "What factors effect the exchange rate?", "What happens if I deposit a cheque accidentally?", "Where do your cards get delivered to?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "I'm interested in getting a card. How does one go about doing that?", "Why has my beneficiary been denied?", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "What is the maximum times I can auto top-up?", "What do the disposable cards do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account is depleted. Can I transfer funds from another bank?", "pos": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "neg": ["I'm still waiting for my transaction.", "I need a refund for something I bought.", "Are new cards available from China?", "How do I go through the identity checks?", "How can I check to see where my funds come from?", "How long does it take to show a deposit I made to my balance?", "Where should I look for my PIN number at?", "How do i secure a top-up card?", "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?", "I cannot try my PIN anymore."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you transfer money to your card by bank transfer?", "pos": "I need assistance with transferring funds to another account.", "neg": ["Why isn't my cash deposit showing up in my account? I deposited it this morning.", "Why was my ATM withdrawal cancelled?", "what is the matter?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "I have a transaction and would like to know if I it's cancelable?", "Why is it necessary to verify the top up?", "Will I get a visa or Mastercard?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "I could not get the cash I wanted", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I initiated a bank transfer to top up?", "pos": "I need to transfer funds from my other bank account into this bank account.", "neg": ["The app shows a withdrawal that I did not make or authorize.", "How much is it to use my US debit or credit card to top up?", "Why can't I add any beneficiary I choose?", "Is it possible to transfer money to my credit card?", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!", "I tried to pay through my account but the payment is not going through. What's going on?", "When I look at my statement there is an extra fee, that is for what?", "Why was I charged a fee for my withdrawal?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I move money from my account at a different bank to the account I have at this bank.", "pos": "How do I deposit through bank transfer?", "neg": ["Does Google Pay offer a top up option?", "Can I use American Express?", "Why won't you take my transfer, I keep getting an error message.", "I'd like to use my American Express to place money into my account.", "What is the reason for my beneficiary to be disallowed?", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "Is there anyway to use a cheque to top up?", "My phone got stolen, how can I use the app?", "I paid with my card and was charged extra", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I deposit through bank transfer?", "pos": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "neg": ["My top up was rejected. Why?", "My order hasn't shown up yet, what can I do?", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "the money i transferred didnt arrive", "My card hasn't shown up yet.", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "My card data has been exposed.", "Do you know what your exchange rates are?", "I think the exchange rate is wrong for my ATM withdrawal", "Is it possible to have a discount for exchanging currency frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have questions about how to transfer money to my account.", "pos": "I need to transfer funds from my other bank account into this bank account.", "neg": ["I tried activating my plug-in and it didn't piece of work", "Why am I unable verify my id?", "Why isn't my deposit showing up?", "what to do about stolen phone", "Why isn't my purchase exchange rate correct?", "I see cash in my app but I did not get it.", "I need another card", "i entered my pin in wrong and got it frozen. how many tries do i have", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "Which currencies do you work with?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is my money transferred to the account", "pos": "I need to transfer funds from my other bank account into this bank account.", "neg": ["I need to change my personal details in my account.", "Help me verify the card used on a top-up.", "What countries do your accounts send and receive to?", "How can I use my American Express to add money into my account?", "Do you have a return policy?", "Can I top up?", "Why hasn't my cash been deposited yet?", "I added money but my top-up wasn't processed by the app.", "Can I use a Visa or Mastercard?", "What is the basis of your exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to add money to my account. Can I do so via bank transfer?", "pos": "I need assistance with transferring funds to another account.", "neg": ["I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Exchange fee help?", "What's taking my top-up so long?", "I added money to the card but the transaction didn't go through", "I got married and need to change my name.", "I tried transferring to an account but it didn't go through. What happened?", "What should I do if I think someone stole my details and used my information to make some transactions?", "My refund has not shown up on my statement.", "I can't access my account.", "There is a payment I don't recognise!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to transfer funds from my other bank account into this bank account.", "pos": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "neg": ["Is there a way I can have a mastercard?", "My wallet was taken and I see that someone is using my card!   Please help me!", "The activation process for my card isn't working.", "How's the exchange rate looking right now?", "Why will my transfer not go through?!  Keep getting an error message.", "Is there a limit on making disposable cards?", "What are Interbanks current exchange rates?", "If I were to use a European bank card for a top up, will I incur a charge?", "I wasn't charged the correct exchange rate for an item I purchased.", "Can I order a new card with the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! My account doesn't show any funds. Is transferring funds an option I can use?", "pos": "I need assistance with transferring funds to another account.", "neg": ["Is there a fee for topping off a US card?", "Google pay top up not working.", "How do I start auto top up?", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "Help me change my PIN.", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "My account isn't showing the refund", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "I saw a payment come out of my account for a merchant I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain how to transfer money using the bank transfer process?", "pos": "I need assistance with transferring funds to another account.", "neg": ["Why won't you accept my payment? I keep trying with this card and it's not working.", "There are two of the same charges on my account.", "Is it possible to change my pin if i am out of the country?", "My top up is not showing up in my wallet!", "I think I was double charged", "Can I exchange from USD to GBP?", "Why hasn't my transaction completed?", "What is the minimum age required to open an account with your service?", "Can I use this app to exchange between dollars and pounds?", "Where in the app do I go to make my new card show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i secure a top-up card?", "pos": "I just tried to top-up and now I'm getting an additional verification message, why?", "neg": ["Where can I use this card?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "I think I was charged twice, please help!", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "How can my new card be renewed?", "My new card isn't here and it was issued a week ago.", "When does my transfer from the US arrive in my account?", "How many disposable  cards are available per account?", "What is this cash withdrawal on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me verify the card used on a top-up.", "pos": "Is there a way to verify a card top-up?", "neg": ["Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "The machine gave me the wrong amount of cash.", "I was refunded the money for something I bought already.", "I would like to change my personal details.", "What factors determine your exchange rate?", "How do I use the app to exchange currencies?", "Is there a limit to using a disposable virtual card?", "Can I order a second card?", "How do I find my new pin?", "How many times can I enter a wrong PIN before it is blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I authenticate my top-up?", "pos": "Why should I verify the top-up?", "neg": ["Can someone assist me with explaining how I can unblock my pin?", "I'm not happy with service and would like to delete this account.", "Transfer unable to be completed, states 'declined'", "Where can I get money from my card?", "What countries are you located in?", "How can I close my account, I don't want it.", "What areas are cards delivered to?", "Why would a cash withdrawal be pending?", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "What types of currencies do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does the top-up need verified?", "pos": "What's a verification code?", "neg": ["The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "I want to op up my account by using bank transfer. How do I go about it?", "Can it add money automatically while travelling", "I did not receive the right amount of cash I requested", "How much is the limit for top-ups?", "What is the limits on the number of disposable cards I can have?", "need my details changed", "Will you be adding more currencies in the future?", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "I tried transferring to an account but it didn't go through. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble finding the top-up card verification code.", "pos": "The top-up card is verified how?", "neg": ["I need to change my data.", "My card payment was reverted, why?", "I am worried about fees for top up cards?", "Why was I charged a fee for withdrawing money off my card?", "Why doesn't the person I sent money to see that transfer yet?", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "How long will my top-up be pending?", "If I need to transfer something quick from China, how long does that take?", "I could not access my money at the ATM", "Why is there an identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the verification code for the top up card?", "pos": "Why does top-up need to be verified?", "neg": ["Please tell me which fiat currencies you support.", "do i have to talk to someone to close an account or can i in the app", "How many times can I use a virtual card?", "How can I find out why my transfer didn't go through?", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "Can I Transfer from SWIFT?", "Can you give me the restrictions of the disposable cards?", "What foreign exchange rate will I get?", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Can I have a supplementary card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the verification process used for?", "pos": "i don't see the top-up verification code anywhere", "neg": ["Tell me if there is a top-up limit.", "The exchange rate was wrong?", "Do I need to set a limit on auto top-up?", "\nWhere can I use my card?", "Can I get another card?", "I'm checking the app and I see a payment that's not mine.", "Why has my deposit in the ATM not cleared yet?", "I can't get a contactless payment to work.", "Seems like my top-up has failed", "I thought transfers were free, why was I charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why verify the top-ups?", "pos": "Explain to me how to verify the top-up card.", "neg": ["I have been waiting over a week. Is the card still coming?", "I requested a refund but can't see it.", "How do I initiated a bank transfer to top up?", "Card activation is not working. What do i do?", "I'm not able to verify my identity.", "Can I have it by a certain date?", "I topped up last night but don't have any funds, why not?", "How do I find out my source of funds?", "Can I let other people have access to my account in order to top up?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the verification number on the top up card", "pos": "Do you know how I can verify that I did a top-up to my card?", "neg": ["How do I edit the personal details on my account?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "why is there a service fee on my statement?", "Why was I charged a fee for my card payment?", "When will my transfer process?", "Why won't my transfer go through?", "When will my card be here?", "If I wanted to change my PIN, how would I do that?", "what is the limit for top-ups?", "I need to reset my passcode. Where do I go to do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know how I can verify that I did a top-up to my card?", "pos": "Why do we need to verify top-ups?", "neg": ["How long does it take for a transfer to finish pending?", "My card has an issue, the payment has been deferred.", "I would like to know where my source of funds came from.", "My card payment has been declined", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "I noticed my card payment was cancelled, can you tell me why?", "I forgot my code", "My card payment failed.", "What should I do if I can't use my card?", "Please delete this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do you verify the top up", "pos": "Where Is the top up verification code found?", "neg": ["How do I tell if my top up was reverted?", "What currencies and cards do you support?", "What does it mean when a transfer is \"pending\"?", "I don't see a refund in my account.", "I want to deactivate my account.", "What currencies can be used for top up?", "Why did I only receive a partial amount of what I tried to withdraw?", "Can I change my PIN in Austria?", "Why doesn't the person I sent money to see that transfer yet?", "Where do I go to reset the passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find the top-up verification code?", "pos": "what's my top-up verification code?", "neg": ["There are funds in my app that I did not receive.", "I was declined when I tried to take out cash!", "Is there a fee when I add money to my international card?", "One of my card payments has reverted", "I am looking to delete my account. I'm not happy with the service provided by you.", "A payment is showing twice. Why is that?", "It looks like someone besides me ordered something with my card, what should I do?", "Do you charge extra for topping up with a debit or credit card?", "Can you walk me through how I can edit some of my personal information?", "is it free to add money to my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the verification code for the card top-up?", "pos": "Where can I find the verification code for a top-up?", "neg": ["Can I change my details because I moved?", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "Can I use my Apple Watch to pay for gas?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "My payment didn't work and the money is in back in my account.", "If I wanted to change my PIN, how would I do that?", "I am here to change my adress.", "Why did the ATM take my card and keep it?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain to me the way to verify my top up has gone through?", "pos": "How to verify top up card?", "neg": ["Why did I get charged more for using my card?", "Is there a pay structure for currency exchanges?", "Can you tell me why a refund I'm owed is not showing on my statement?", "Why hasn't the transaction I did arrive yet?", "My top-up does not seem to have worked, what  went wrong?", "Which countries do you support?", "need to know places i can withdraw money", "Can I see where my money came from?", "My app shows cash I didn't get.", "Why does my transfer keep generating an error message?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does a top- up need to be verify?", "pos": "What is the verification code for my top up card?", "neg": ["Just received my replacement card, what steps do i need to take to activate it?", "How will I receive my PIN?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "I need a Visa and a Mastercard from you.", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "what is the time frame for transfers", "If my top-up didn't transfer, what went wrong?", "What age do you have to be?", "always exchanging currencies, do you offer a discount?", "Why doesn't my card work for any transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The top-up verification code is not visible.", "pos": "Where is the top-up verification code sent?", "neg": ["Why isn't my balance reflecting a transfer I did?", "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "I lost my card n need a new one.", "Can you explain why I am now getting charged a fee for using my card?", "My payment shows that it is pending will I be charged more money?", "I recently deposited a cheque and cannot find the cash from it.", "Can I use my card anywhere?", "Why do I see a fee when I do a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am looking for my top-up verification code and cannot find it.", "pos": "How to verify top up card?", "neg": ["I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "What should I do once my card expires?", "I don't understand why you want so much of my personal info.", "Can I top up using my apple watch?", "Why am I still waiting for my refund", "How long will it take to receive a virtual card?", "Please tell me what the exchange fee is.", "Where would I order a virtual card?", "I was charged multiple times for one transaction.", "If my card payment isn't working what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain to me how to verify the top-up card.", "pos": "Tell me about verifying top-up", "neg": ["How do I know which countries you provide service in?", "Why is my payment still pending?", "Does it cost extra to exchange foreign currencies?", "Why isn't my google top-up pay working?", "the exchange rate I got for cash was wrong", "What is the maximum for auto top-up?", "How come when I tried to pay contactless at the bus it didnt work?", "Please help me with the activation of the new card.", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where's my top up code?", "pos": "Where can I find the verification code for a top-up?", "neg": ["My passcode was denied.", "How did the extra charge on my card come in effect?", "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?", "What are the current exchange rates?", "Can I get a new card with new expiration date in China?", "I need help fixing my contactless. It's not working anywhere I go today.", "Why is my deposit still pending?", "I heard you have virtual cards. How do I get one?", "Will you assess me more fees if I top up with an international card?", "My statement is showing I was Charged a dollar and I am not sure why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the top-up verification code located?", "pos": "What is the verification code for my top up card?", "neg": ["Can you tell me the cost of a transfer?", "I sent money to someone but they haven't gotten it yet", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "How do you calculate exchange rates?", "What are the fees imposed when I make a transaction?", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "When will I receive the card?", "How come my card payment is still pending?", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "Please explain to me how to know where my funds are from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do we need to verify top-up?", "pos": "Why are top-ups being verified?", "neg": ["It seems that the rate I got is incorrect.", "I need to move money to another beneficiary. Why is it not working?", "I need to get my card quickly", "I want to know why my top-up was reverted", "Declined, transfer not completed.", "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "Why do I have an unexpected fee on my bill?", "How long do I have  to wait for my transaction to be completed?", "how do i track the moeney", "What physical locations can I use cash to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see the verification code for my card transfer.", "pos": "How do I verify the top-up card?", "neg": ["I want to delete my account. How do I do this?", "Are SWIFT Transfers available at this bank?", "How do I link a new card to an existing one?", "Do you know which businesses will accept my card?", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "I need to know what your exchange rates are.", "How long do transfers take to show up in my account?", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "What do I do if I detect fraudulent use on my car?", "My wallet isn't showing my top-up, did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify the top-up card?", "pos": "How do i find my top-up card's verification code?", "neg": ["Can I possibly change my currency to another?", "I can't recall my password.", "I want to use my card, how would I activate it?", "Is there a reason my new card hasn't arrived yet?", "How quickly can I transfer something to China?", "Talk me through modifying my details.", "how should i add money to my card", "how long does delivery take?", "I want to end my account", "What are the charges for recieving SEPA transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me find my top-up verification code", "pos": "what's my top-up verification code?", "neg": ["Help me find the transfer that I did.", "I was refunded the money for something I bought already.", "My payment was declined", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "The card has suffered a security breach.", "Where will I get my card?", "I am having problems with a top-up.", "Can an apple watch be used to tup-up?", "I have used all my PIN tries, what now?", "I have an odd payment in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify the top-up?", "pos": "I'm trying to verify my top-up card, but I can't find the code...?", "neg": ["Is there anywhere I can't use my card?", "In which countries can I get a card?", "I just had a wedding and I want to take my spouses name.", "My top-up didn't go through", "In regards to the PIN of the card?", "My card is expiring so how fast can I get a new one and how much will it be?", "What should I do if I think my card was stolen?", "Is there a limit on how much I can top up?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "I need a physical card.  What are the fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to verify a card top-up?", "pos": "How do I verify the top up?", "neg": ["is there a way to fix my top up", "I got my American Express in Apple Pay, why is top up not working on my device?", "There are funds showing in my app that I did not receive.", "How can I fund another account with my American Express?", "Why have I been charged an extra pound?", "I have have multiple charges for one transaction.", "Can I withdraw from any ATM?", "Please send a new card; the ATM ate mine.", "What form of identification is accepted?", "how to change name on account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "pos": "Why do I need to verify a top-up?", "neg": ["What does a pending cash withdrawal mean?", "Why is it saying my card payment is declined when I made it?", "What to do if my card has been used without my permission?", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "How do I order my card?", "What does it mean if it says my card payment has been cancelled?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "Why can't I see my refund in my statement?", "I want to use auto top-up. Is there a limit?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i authenticate a top-up card?", "pos": "Why is top-up verified?", "neg": ["Do I need to convert my currency from GBP before transferring?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "My phone has been lost or stolen", "I want to cancel the transaction I made earlier", "I need to terminate my account.", "I tried to transfer money but it didn't go through", "Where can the pin be located?", "Help! I've forgot my app passcode!", "I changed the currency, but why is it costing more?", "The expiration of my card is near, how do I order a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where to find my top-up verification code?", "pos": "Verify top-up card help?", "neg": ["I am not satisfied with your company.  Close my account.", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "Please delete my account and personal information.", "Can apple pay handle top up exchanges?", "When can I expect a transfer from Europe to go through?", "My top-up never worked", "Will I be charged for transfers?", "Questionable transactions on my account.", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the verification process for my card?", "pos": "I have a top up card. Where is the verification code?", "neg": ["phone is at a hotel, can i still use app", "My top-up is not working. Why is that?", "Can I wait for you to send me a new card when mine's about to expire?", "How long until the card arrives?", "How can i reset my passcode ?", "Am I able to do top-ups with Google Pay?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "Do you offer auto top ups?", "what is the average wait for transfers", "Where can the cards be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On a card top-up, where can I verify?", "pos": "How do I verify the top up?", "neg": ["How long do cheques take to post to your account?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "why is top up pending", "How come I can see an extra charge for my transfer?", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "Is there a transaction limit on a disposable card?", "Why am I being asked to verify my identity?", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "What happens when my card expires?", "Do you hold money and if so, what currencies do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the top up code for?", "pos": "What can I do to verify my card?", "neg": ["The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "Is there a reason why a recipient might not see my money transaction", "Do you support top ups?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "Is a bank transfer acceptable for topping up my account?", "Why was I charged when taking out money?", "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "Why am I charged a fee when using my debit or credit card?", "I have to make more then a few disposable cards per day.", "I don't see my card anywhere in the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about verifying the top-up card?", "pos": "Where is the top-up verification code?", "neg": ["Can you assist me in acquiring a virtual card?", "I deposited some money, but the balance has not changed.", "Your exchange rates are coming from where?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "How long do top-ups take to go through", "What are the charges for receiving a SEPA transfer?", "Why is my transfer not showing", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "Why did I get charged one pound seemingly randomly?", "How much longer is it going to take to get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the point of verifying a top up?", "pos": "Verifying the top-up seems like a hassle.", "neg": ["I forgot the code I need to get into the app.", "Are you okay with exchanges to EUR?", "The ATM kept my card?", "The virtual card won't work.", "My new card just arrived, how can I activate it?", "Can you make sure I get a MasterCard and not a Visa?", "My card is about to expire.  How do I order another?", "Why was the wrong rate applied when I bought something in a different currency?", "May I change my PIN?", "Can someone assist me with activating my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does top-up require verification?", "pos": "Where do I find the verification code for the card I'm topping up?", "neg": ["I do not recognise the card payment.", "Do I receive the physical card for free", "My transfer failed when I tried.", "Why do you need verification for my identity?", "My card expires soon", "Why is my refund not visible on my statement?", "Can it automatically top up my account?", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "Where is the transfer to my account that I made?", "I use GBP for my salary deposits. Must I set this up somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how to verify my top up card.", "pos": "Why should I verify the top-up?", "neg": ["My contactless payments don't work.", "I need to make my card PIN a different number", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?", "Is my credit card supported for top-ups?", "Are visa and mastercard accepted", "A transfer is pending.", "What is my identification used for?", "How do I exchange AUD for GBP?", "Is my child too young to sign up?", "how to get new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Verifying the top-up seems like a hassle.", "pos": "I don't know where the top-up verification code is.", "neg": ["Is a tracking number available for the card that was just sent?", "What happens if the ATM gives me the wrong amount of money?", "There's a payment in my history I don't recognize", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "I have a cash withdrawal on my statement that I am unsure of.", "Can you please assist on my item that needs to be refunded?", "Cash I did not get showed up in my account", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "Please send me a disposable virtual card.", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do i need to verify my top up?", "pos": "Help my find the verification code on a top-up.", "neg": ["Somebody used my card without my knowledge!", "Would I be able to top up as much as I can?", "Where can I use a disposable card?", "I keep trying to make a payment, but it doesn't work.", "Will I be charged to top off my account?", "Why have I not received a virtual card yet?", "I need to update my address.", "why is there a fee for a payment on my card?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "Some cash was missing at ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help my find the verification code on a top-up.", "pos": "What's a verification code?", "neg": ["can i top up from a usa credit card", "Do you only use Visa or do you have Mastercard too?", "Why hasn't the transaction I did to my friend arrived yet?", "I am not seeing recent cash withdrawal on my account.", "Tell me how a top up would be reverted.", "What should I do after I've moved and need to update my personal details?", "What do I need to do to receive my payroll in the account?", "My morning transaction needs to be canceled.", "Why did my transfer not work, it says it was declined?", "i have tried everything to complete a transfer but can't, what should i do next"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to verify my top-up?", "pos": "Where is the top-up verification code?", "neg": ["I do not know why I was charged for the $1 transaction.", "Can I top-up any amount?", "Is it possible to get another card?", "I want to know why my top-up was reverted", "I have an account that is empty of funds. Can I transfer some from another bank?", "why is my top up failing", "How can I find the source for my available funds and money?", "The expiration date for my card is coming up, how do I get a new card?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "What fees are charged when I top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to verify my top-up card?", "pos": "how do I find the code to verify the top up card?", "neg": ["My order needs to be canceled.", "Please tell me how I verify my identity.", "Why did I get less cash than what I asked in the ATM?", "I'd like to order another card", "I took out money and there is a fee.  Why?", "Money that I have transferred hasn't arrived yet", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "I was charged too many times for one transaction.", "How do you come up with your exchange rate", "I need to change my contact information."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up card needs verification and I don't know how to do it", "pos": "For what reason must I authenticate the top up?", "neg": ["Can you show me where to link the new card?", "Why would my payment have been returned to my account?", "Why would a card payment be declined?", "My account was charged twice for one purchase", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "There was an extra fee on my account when I got cash.", "i tried using a virtual card for a hotel but it didn't work, why not", "Is there any fees for top ups?", "Will you charge me if I top up by card?", "How do I top up my account using transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the top up verification code?", "pos": "Why do i have to verify my top-up card?", "neg": ["I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "I have a trip coming up and want to add money automatically.", "What steps do I need to get another card?", "I notice there's a pending payment on my card.", "Can exchanged be made to EUR?", "I've changed my mind on an item.  How do I get a refund?", "I put money in my account a week ago but its still not there, what is happening?", "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "Is it possible to get a disposable virtual card as well?", "Why am I seeing a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need to verify a top-up?", "pos": "Where do i verify a top-up card?", "neg": ["I would like an extra card.", "Do I get an actual card?", "Why was there a transfer fee on my account?", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "Does it matter if I use Visa or Mastercard?", "I am yet to receive my pin.", "how come my withdrawal rate is wrong for my cash withdrawal", "Tell me what I should do after my card expires.", "How do I know when my card will expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For what reason must I authenticate the top up?", "pos": "How can I verify my top-up card?", "neg": ["I think the exchange rate for the cash I withdrew was wrong.", "My physical card is not working", "What is the purpose for verifying my identity?", "Can someone assist me with activating my new card?", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "Can I make transfers before my identity verification?", "How can I change my PIN without going to the bank?", "Can you change my currency to EUR?", "When I went to $100, all the machine would give me was $20.", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see a verification code anywhere", "pos": "The top-up card is verified how?", "neg": ["Why was there a fee on my cash withdrawal?", "What countries are you available in?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Can I top up my account with a check?", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.", "i cannot seem to activate card", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "How come the money from the merchant appeared back into my account?", "Why did I have to pay an additional amount when using my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to receive instructions showing the verification process for top up cards..", "pos": "where is the code for verifying the top up card?", "neg": ["My cash withdrawal isnt showing on my account", "Is there a reason why there is an extra £1 charge on my account?", "I cannot get to my app, what should I do?", "I got a card, how do I get it in the app?", "There is a payment I don't recognize", "I used the wrong account number!", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "I want to start using my card, how do I activate it?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "I need clarity on why my card is not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The top-up card is verified how?", "pos": "What's the deal with verifying the top-up?", "neg": ["Why is it taking so long to update my balance transfer?", "My app says that I'm not verified.", "Is auto top up available?", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "When do you charge fees on accounts? I just saw a charge on my statement.", "Help!  The app has an ATM withdrawl that I didn't make.", "What is my top-up limit?", "lost card found, want to put it back in app", "can I use my card before identity verification?", "Top up not available in my wallet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Verify top-up card help?", "pos": "Why do the top-ups need to be verified?", "neg": ["Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "Why hasn't the transfer shown up in my account yet?", "How do I access the virtual card?", "My account is locked because I used the wrong pin too many times.  Please help.p", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "How do I delete my account? I am dissatisfied with the service.", "Why was the price higher when I paid with my card?", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "How long does it take for a transfer to finish pending?", "Why is my friend not getting a transaction arrival yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I verify my top-up card?", "pos": "Tell me how to verify a top up.", "neg": ["I look but I see no virtual card. Why is that?", "How do I link one of your card that I already have?", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "Why is my cash withdrawal still showing as pending?", "Why did my transfer get declined?", "I transferred money and it didn't get there.", "Can you explain your refund policy, please?", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "Am I able to use my American Express to add money to my account balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do i verify a top-up card?", "pos": "Why is top-up verified?", "neg": ["Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?", "Why didn;t my payment work", "Are cards available in the EU?", "Can someone help with my passcode?", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "What's the amount that I can top-up?", "I need to change my address in the personal details.", "Can I change my details because I moved?", "What's your refund policy if I bought an item from you?", "i didnt make these transactions, i think my card details might be stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the top-up verification code?", "pos": "how do I find the code to verify the top up card?", "neg": ["I think there's a purchase at a store that I didn't go to.", "I was charged extra when I made a cash withdraw, why?", "I tried to top up, but it didn't finish.", "I want to use my card. How do I activate it?", "How do I start auto top up?", "My actual card isn't functioning.", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "I think I was charged double for something I bought - how long should I wait before reporting this?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "Have a payment that I haven't done."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify the top up?", "pos": "What's a verification code?", "neg": ["Where's my virtual card", "My card payment has been cancelled", "Please delete my account and personal information.", "Can you lookup my password?", "If I have a physical card can I link it?", "I want a backup second card. Is this possible?", "I need to reset my passcode. Where do I go to do that?", "Can someone please explain to me where my source of funds came from?", "Does it cost anything to transfer money for a top-up?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason why top-up needs verifying?", "pos": "Where is my top-up verification code?", "neg": ["I sent a payment but it isn't showing up in the app", "Why would a merchant revert my payment?", "Is there a reason there's an extra fee on my statement?", "I need a list of currencies you accept for exchange.", "Is it possible to cancel a transaction?", "My actual card isn't functioning.", "May I get my salary paid out in a different currency?", "can i add funds  with a card from the united states", "The ATM stole my card!", "What is the highest amount I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is top-up verified?", "pos": "I can't see a top-up top-up verification code.", "neg": ["I requested $100 but only got $20", "Why have I not gotten my new card?", "Can you tell me why my credit card was declined while trying to top-up?", "Could you tell me what your exchange rates are?", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "Why do I see extra charges for withdrawing my money?", "I think I was charged a different exchange rate than what was posted at the time.", "I can't see my cash deposit in my account.", "My card gets rejected when I try to use it", "Why is there a pending hold on one pound on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i don't see the top-up verification code anywhere", "pos": "What's up with verifying top-ups?", "neg": ["Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "It looks like the exchange rates on my card payment are wrong", "How much does it cost to get more cards?", "I would like to cancel my account.", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "Please inform me how to get a new card as mine is about to expire.", "Do I need to pay extra for exchanging currencies?", "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "What's the limit for auto top-up?", "Instruct me how to reset the passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find the code needed in order to verify my top-up card?", "pos": "Why do the top-ups need to be verified?", "neg": ["Guide me on how to unblock my PIN", "there were two of the same charge to my account", "I took out money from the ATM and it's still showing as pending?", "I lost my phone! Will my card still work?", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "What can I do with a disposable virtual card?", "This debit is not my transcation. How do I get my money out back?", "The exchange rate is incorrect for my cash withdrawal transaction.", "Why is my transfer not showing", "What does a 'pending payment' mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's a verification code?", "pos": "I need to find the top up verification code", "neg": ["The top-up is broken.", "I was only given $20 after trying to withdraw $100", "Is the 1 pound charge going to be reimbursed on my card?", "There is a debit transaction on my statement that I did not make", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "What should I expect to be charged on a SEPA transfer?", "How do I edit my details?", "Does it matter if I use Visa or Mastercard?", "Need help with a stolen card.", "Is it ok for a friend to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a top up card. Where is the verification code?", "pos": "is there a reason i need to verify top up", "neg": ["My preference is Mastercard.", "Do you supply both Visa and Mastercard?", "I'm waiting for a money transfer to show, still.", "My card shows a cash withdrawal I don't recognize.", "How long is the delivery time to the US?", "Tell me why my topup wouldn't go through?", "Why has my new card still not come?", "How old do you have to be?", "I need to cancel a transaction on my debit card.", "What is this card payment, I do not recognize it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just tried to top-up and now I'm getting an additional verification message, why?", "pos": "Where do I find my code to verify my top-up card?", "neg": ["My card has not been delivered yet and its been a week since I ordered it, please help", "I'm waiting on a top-up, its still pending", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "what currencies can i exchange between on your app?", "How do i activate my card", "The ATM wouldn't let me withdraw cash.", "How can I edit my personal details in the app?", "Tell me why my transfer is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find the verification code for a top-up?", "pos": "Why does top-up need to be verified?", "neg": ["I do not know what this cash withdrawal is", "What do I do after the ATM takes my card.", "On my app I can see that a direct debit payment that I didn't do, appears.", "My transfer failed to process correctly. Is there a reason this would happen?", "I tried to withdraw cash, but got declined!", "I can't log into my account because I lost my password", "Can I reset my PIN if it is blocked?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "Am I going to be charged for receiving  money?", "Which fiat currencies are compatible for exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where is the code for verifying the top up card?", "pos": "What does top-up verification do?", "neg": ["Can I check to see where the funds came from?", "Tell me why there is an extra charge when I used an ATM?", "A foreign purchase I made has the incorrect rate applied to it.", "Is it possible to obtain both a Visa and a Mastercard from you?", "How can I change to my married name?", "Is a physical card also available", "how much do you charge to top up US cards?", "I did not get the right exchange rate while getting my cash out.", "I need a refund. This is not what i wanted.", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why should I verify the top-up?", "pos": "What's the deal with verifying the top-up?", "neg": ["can you assist me in activating my card?", "When I was traveling abroad, the exchange rate was applied wrong.", "I would like to transfer money from my checking account to my savings account.", "I want this fee reversed from my account.", "Is there an auto top up option?", "I withdrew cash and I think the exchange rate is wrong.", "How long does it take for money to transfer?", "How do I modify my details?", "Why did I get charged a fee for transferring money?", "Explain the extra ATM fees."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the verification code for my top up card?", "pos": "What's the deal with verifying the top-up?", "neg": ["Help.  My card is broken.", "I see a direct debit payment on my app that I did not do", "What do I do now that I can't use this card?", "Is the 1 pound charge going to be reimbursed on my card?", "Can I have my card activated?", "Why was I charged for a cash withdrawal at the ATM?", "Are cheques accepted for a top up?", "My top-up hasn't gone through, what happened?", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "Why is there a direct debit fee in the App when I didn't do it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do you ask for top-up verification?", "pos": "I can't find the top-up card verification code.", "neg": ["Why was a payment I made reverted?", "Can you tell me if there are limits to disposable virtual cards?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "Do I get charged for withdrawals?", "I see a direct debit charge that I did not approve", "Can I use app to unblock my card?", "Are cards available in the EU?", "where do i find out about exchange fees", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "I made a mistake and did a transaction to a wrong account, can I cancel?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the top-up card verification code?", "pos": "Where is my top-up verification code?", "neg": ["Why was I not able to complete my transfer?", "I can't remember what my password is", "I would like it if I could get an item refunded", "i transfered and yet it is still pending", "I wish to cancel a transfer", "My card did not work at store.", "How can I setup automatic top-up?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "I would like a Visa card.", "Why is my card payment still a pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's up with verifying top-ups?", "pos": "why do i need to verify the top up?", "neg": ["A payment is pending", "When will my deposit post to my account?", "How dp i top up with a cheque ?", "I want to get a Visa and Mastercard, is it possible to get both from you?", "This place has been too much work so I'd just like to close out my account & be done.", "If I lost my phone at the hotel, can I still use the app?", "Do you know what your exchange rates are?", "My source of funds require verification.", "I was wondering why my payment hasn't gone through yet, its been a while.", "How long does it take for my id to verify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are top-ups being verified?", "pos": "How do i verify my card?", "neg": ["I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "How is my ATM deposit not available yet?", "How can I add a new card?", "The wrong exchange rate was used when I purchased an item.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Why is my top up not completing?", "Why can't I see my funds after I topped up?", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "How to activate Google Pay for top up?", "why is there a service fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do i need to verify the top up?", "pos": "can you tell me where to find the top-up verification code?", "neg": ["This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "I have one of your cards, but I don't know how to link it.", "I have a transfer waiting.", "What are my options for holding money in multiple currencies?", "i tried to transfer cryptocurrency into my account but was denied", "Why do you need so much information about me", "Can both Visa and Mastercard be chosen?", "Why does the same transaction appear multiple times?", "Where is an ATM?", "Is the card welcomed by everybody?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to verify top up card?", "pos": "I'm being asked for a verification code. Where do I find it?", "neg": ["How come I have pending transfers?", "Are extra charges added for sending out additional cards?", "Is it possible to change from USD to GBP with your App?", "Is the 1 pound charge going to be reimbursed on my card?", "It won't let me verify my identity.", "Can I increase my top-up maximum?", "How do I update my address?", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "Please assist me in activating the card.", "I didn't make a payment that shows in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the significance of verifying the top-up?", "pos": "What does top-up verification do?", "neg": ["I want to end my account", "I didn't know there was a charge for tranferring. What is the charge?", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "The balance does not appear to have updated.", "Do the disposable cards have restrictions?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "I needed cash from the ATM but I couldn't get it.", "want to know how to get virtual card", "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "Why isn't my purchase exchange rate correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to verify the top-up?", "pos": "is there a reason i need to verify top up", "neg": ["Where do I find my card PIN?", "Can I setup top ups in advance?", "Do top-up limits exist?", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "There is a direct debit charge on my account that I don't recognize.", "I was mugged.  They took everything.  I can't use the app.  What do I do?", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "Has there been any activity on my card today?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i verify my card?", "pos": "Tell me how I can verify a card top-up.", "neg": ["There is a payment in the app I did not make", "What is the procedure to transfer money to my account?", "I have cash deposit to my account but it is experiencing a problem", "Why hasn't my friend received the money i sent them yet?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "How long does it take for pending to go through", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "My money hasn't been transferred yet.", "I think I was wrongly charged in a recent transaction when I used my card.", "how can i track card you sent"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many digits identify the top-up verification code?", "pos": "What can I do to verify my card?", "neg": ["need help with google pay top up", "I think I was charged a different exchange rate than what was posted at the time.", "Why can I not get cash from the ATM?", "Does it matter if I use Visa or Mastercard?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "I'd like to order another card", "I purchased something and already received it, why hasn't the money taken out?", "Do you support other currencies?", "Can I use it outside of Europe?", "When I attempted to make a transfer, it failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why verify the top up? it doesnt make sense", "pos": "What can I do to verify my card?", "neg": ["What form of identification is accepted?", "What currencies can I have?", "i put money on my card and i dont see it on the balance", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "Tell me why my transfer is declined.", "Someone has taken my phone from my hotel room!", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Is there such thing as an auto top-up option?", "Why am I charged whenever I withdraw cash?", "Am I gonna be charged for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify my top up?", "pos": "why do i have to verify top up?", "neg": ["Is there an alternative to a physical card?", "Where do you export the cards to?", "Can I get a second card for free?", "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "Is there an extra fee to exchange currencies?", "A Bank ATM did not give my card back. What do I do now?", "The cash I got at the ATM is still in my account.", "How long do I have to wait for Europe transfers?", "My transfer to a beneficiary was rejected.", "I didn't get the right amount of  cash because of the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do we need to verify a top-up card?", "pos": "Can you show me how to verify the top-up card?", "neg": ["Can I use your app to exchange between USD and GBP", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "I only got some of the cash I requested from the ATM", "I was charged a fee when withdrawing cash, can you explain why?", "Why is my card payment pending?", "My transfer to my account is missing.", "I couldn't make a transfer because it was declined", "Why is my card payment still a pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me about verifying top-up", "pos": "What does top-up verification do?", "neg": ["Explain to me why a transfer would be declined.", "Is there a top-up fee if you add money in USD?", "Everytime I try to prove my identity it won't let me.", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I already paid to top-up but the funds aren't available yet, where are they?", "I am seeing a direct debit I wasn't aware of.", "How long will this take to get to me?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Why was I charged for withdrawing cash?", "Is something wrong with my account, my balance didn't change after I transferred some money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do we need to verify top-ups?", "pos": "Where is my top-up verification code?", "neg": ["In which countries does your app work", "I wish to top up using a cheque.", "my refund has not hit my account yet", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "How can I change my address?", "Why was I charged twice?", "I think my card payment was reverted", "What's taking so long for this payment to go through?", "Why am I being charged more on exchange with things I bought abroad?", "My automatic top-up was unsuccessful"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the deal with verifying the top-up?", "pos": "Where is the top-up verification code sent?", "neg": ["Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "I tried my PIN too many times and now my card won't work!", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "I'm noticing a payment/purchase at a company that I don't recognise.", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "My account did not allow the transfer.", "How long will an urgent transfer from China take?", "can I top up an apple pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does top-up verification do?", "pos": "I'm trying to verify my top up card, how do I do that?", "neg": ["I punched in the wrong pin too many times and I'm locked out.", "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "Can I get more cards just incase?", "When I got cash the exchange rate was wrong", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "There is no way for me to prove my identity.", "How long do European transfers take?", "How many cards am I allowed?", "Where do you deliver cards to?", "I do not see the card PIN anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I verify my top-up card?", "pos": "I need help finding the verification code on the top up card.", "neg": ["I'd like to delete my account.", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "Please tell me how disposable virtual cards work?", "Do I have to pay for a second card?", "Can I have more than one card?", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "why is there a fee for a payment on my card?", "What are the countries you have offices in?", "Which cards are accepted for topping up?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "this verifying the top up is annoying", "pos": "Where Is the top up verification code found?", "neg": ["Would you be able to offer me a discount, since I need to exchange currencies frequently?", "I need to deposit money to my account", "I am wanting to refill my card, is there a charge?", "I lost my card, what do I do now?", "How do I verify the source of my funds?", "Why doesn't it work when I use American Express to try to add money to my account?", "Am I able to Top Up with Apply Pay?", "When will the money from a transfer be made available on my account?", "A payment is showing twice. Why is that?", "Is it normal to see a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the top-up verification code sent?", "pos": "Why do I need top-up to be verified?", "neg": ["I need to exchange my GBP to AUD, how would I do this?", "why didnt my account allow a transfer", "Give me a refund", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "Why was I charged twice for my item!", "I want to shut down my account as soon as possible.", "What proof do you need for my identification?", "Would I have to pay anything if I need an additional card?", "Will I be charged for a top off transfer?", "I just pulled money out of the ATM and was charged a fee, WHy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to verify the top-up?", "pos": "I'm being asked for a verification code. Where do I find it?", "neg": ["I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "I'm not in the UK, but can I still get a card?", "Why isn't my id verified?", "What are my payment options?", "I would like my refund for this item I bought.", "My top-up was declined", "Can I make an account for my kids?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "The amount of exchange was not correct for the item i bought.", "I received a returned payment that I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need top-up to be verified?", "pos": "why do i have to verify top up?", "neg": ["Is there any way to cancel my transfer", "I see a direct debit that isn't mine? How can I get my money back?", "Can I use a different currency with my salary?", "How do I change to AUD from GBP?", "I'm panicking!  I lost my card!  Help!", "My card activation attempt failed.", "My cheque is slow to cash", "I would like to alter my personal details.", "What is the reason for the extra fee on my statement?", "Can I have my card activated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what's my top-up verification code?", "pos": "What do I do to verify a top-up?", "neg": ["Is there a transaction limit on a disposable card?", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "I had a problem with my card payment, can you help?", "how do you get exchange rates", "How are exchange rates calculated at this bank?", "When can I expect my card to arrive?", "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?", "I must make several disposable cards per day.", "I got a cheque that I want to top up with?", "What works for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What  is the verification process for a top up card?", "pos": "Where is my top-up verification code?", "neg": ["What do I do if I detect fraudulent use on my car?", "What is this card payment, I do not recognize it.", "I want to reset my passcode, how can I do that?", "Can I use a cheque to top up my account", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "Everything was stolen from me.  I can't use the app.  Please advise.", "How long does it take for something to be delivered to the U.S?", "How do I top up with cash?", "What if I don't verify my identity?", "I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "pos": "Why is it necessary to verify the top up?", "neg": ["What are the steps to reset my passcode?", "What businesses accept this card?", "Is there a limit to my top-up?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "I no longer have my phone, what should I do?", "How much are the fees for adding funds using an international card?", "Why is my ATM withdrawal still pending?", "i cannot find my card PIN", "What forms of payment do you accept?", "If I need to top up with cash where should I look?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I verify the top-up card?", "pos": "I need to find the top up verification code", "neg": ["If I top-up by using a trasfer are there charges that applied?", "What is the charge for using a Top up card in the US?", "Please let me know how to change my PIN?", "Why has my card been charged an extra pound?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "are you sending me my card?", "I was charge a fee that I wasn't told about", "Where do I find my PIN for my new card?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "The cash I wanted wasn't there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How are top-ups verified?", "pos": "Where Is the top up verification code found?", "neg": ["terminate my account please", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.", "How long does it take for a pending cash withdrawal?", "Is getting my identity verified required before I can use my account?", "Can I use an auto top-up option?", "I tried to get gas but my money was gone!", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "I am not seeing recent cash withdrawal on my account.", "Can i set up an auto top-up?", "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do i have to verify top up?", "pos": "I'm trying to verify my top-up card, but I can't find the code...?", "neg": ["I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "Help me use American Express to add money to the account.", "There is a potentially fraudulent direct debit on my account.", "What is the fee if I use a European bank for a top up?", "I see a direct debit that I didn't authorize", "Are refunds allowed for certain items.", "I got the incorrect amount of money given to me from my account", "the money i transferred didnt arrive", "i didnt put that money in my account", "My card hasn't shown up yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find the top-up card verification code.", "pos": "Where Is the top up verification code found?", "neg": ["Why hasn't the app verified my identity?", "Can I top-up by cheque?", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "What should I do if I think someone is using my card without my permission?", "I put cash in my account, but I don't see it.", "I live in America, but I would like a card.", "I want to inactivate my account.", "ATM apparently not working?  Couldn't access funds in my account?", "what countries can i use my card in", "Tell me how to renew my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can i find my top-up verification code?", "pos": "how do I find the code to verify the top up card?", "neg": ["Tell my why my top-up is pending.", "Can you tell me why my credit card was declined while trying to top-up?", "What is the maximum number of transactions I can do with a disposable card?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "What is the rate for exchange fees?", "I tried to make a transfer but it failed. will you tell me why?", "Are there any hidden extra fees for currency exchanges?", "I have a transaction showing up more than once.", "Are refunds allowed for certain items."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to verify my top up card, how do I do that?", "pos": "Where is my top-up verification code?", "neg": ["How long will it be  before the person I sent money to is able to see it?", "I moved and need to change my address.", "Why did I get charged one pound seemingly randomly?", "Can you tell me where I can order a disposable virtual card?", "I just received a new card, where do I go to link it to my account?", "How do I top up using my Apple Watch?", "How do I go about topping up with Google Pay?", "I need to add my new address now that I've moved.", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do to verify my card?", "pos": "I don't know where the top-up verification code is.", "neg": ["Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "I'm interested in learning more about disposable virtual cards.", "I'm trying to verify my identity but can't figure out how, what do I do?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "My throwaway virtual card won't work", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "The card PIN?", "Help! I've forgot my app passcode!", "What factors determine your exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know where the top-up verification code is.", "pos": "I need help finding the verification code on the top up card.", "neg": ["My identity verification didn't work", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "When will my top up process?", "Which fiat currencies are supported?", "How much does top up fees cost?", "Do you take SWIFT transfers?", "If my top-up didn't transfer, what went wrong?", "How would I use a bank transfer for topping my account?", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "Do I have to manually top up once I'm too low?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where Is the top up verification code found?", "pos": "Tell me why I need top-up to be verified?", "neg": ["What may be the reason that my transfer did not go through?", "Why isn't my card working anymore?", "Do you allow exchanges of EUR?", "How can I prove the source of my funds?", "After purchasing an item I noticed the exchange rate was incorrect.", "I am under the impression that my top up is still pending", "what is the word?", "My card was used without my permission, what do I do?", "Reverted top up", "How long will my ATM withdrawal be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the verification code display?", "pos": "I need help finding the verification code on the top up card.", "neg": ["What is your shipping policies for cards?", "I deposited a cheque, but my account balance stayed the same.", "Will my transfer be done soon?", "What exchange rate is it?", "I wasn't able to withdraw money at an ATM", "I am unable to access my app due to forgetting my passcode.", "What is the maximum I can top up?", "Why was I charged a fee when making this transfer when I shouldn't have been?", "Can I open an account for my children?", "Help!  What should I do?  My phone was stolen yesterday."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to verify my top-up card, but I can't find the code...?", "pos": "can you tell me where to find the top-up verification code?", "neg": ["Please inform me how to get a new card as mine is about to expire.", "Why couldn't I transfer to a beneficiairy?", "I'd like to order an additional card", "Where do I go to reset my passcode?", "Why is my beneficiary not allowed?", "My money I added isn't on my card.", "What is the maximum transactions for one disposable card?", "my card was refused, why?", "Can I revive a physical card.", "Why  am I being told this  transfer will not  go thru"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a reason i need to verify top up", "pos": "Why does top-up need to be verified?", "neg": ["How long does it typically take for a pending ATM withdrawal to clear?", "I have an emergency and lost my phone.  I need help accessing my account.", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "I want a refund on this.", "Is it possible to order a virtual card?", "Why is there a direct debit to my account? I didn't do that.", "Can I return an item?", "How can I find an ATM that accepts this card?", "Is there a limit to a disposable virtual card?", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find the verification code for the card I'm topping up?", "pos": "Why does top-up need to be verified?", "neg": ["Soon my card will expire, how do I get a new one?", "I've been charged an extra £1 and I don't know what it's for", "Can I add money to top up my account via a bank transfer?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "my friend has not got the money I sent last week.", "How can I unblock my PIN?", "Why is my cash withdrawal still pending?", "What's the web address to unblock my pin?", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "Explain why my top up has been reverted please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I need to verify the top-up?", "pos": "I just want to top-up, why do I need to verify anything?", "neg": ["Do you also have this extra fee on your statement?", "The app is having trouble verifying my identity.", "I am having problems with my contactless.", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "I no longer have my phone, what should I do?", "I punched in the wrong pin too many times and I'm locked out.", "I made a mistake and need to cancel a transfer.", "What happens if I deposit a cheque accidentally?", "How come I have pending transfers?", "What do I need to do to get my new card which I have requested 2 weeks ago?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just want to top-up, why do I need to verify anything?", "pos": "Tell me how I can verify a card top-up.", "neg": ["How can I change my PIN without going to the bank?", "Can I use my virtual card for recurring monthly payments?", "I received the wrong exchange rate for an item i bought.", "Can I be charged for exchanging foreign currency?", "I transferred money, but I think I've been charged a fee for it?", "Will I get a Visa card or Mastercard?", "The app doesn't think that I am myself", "Someone else made a Direct Debit transaction on my account", "How do I verify the source of my funds?", "I think I was double charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it necessary to verify the top up?", "pos": "Verifying top-up cards necessary?", "neg": ["Do you support all countries?", "Why was my ATM withdrawal cancelled?", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "can you share card tracking number?", "Why did I have to pay extra because I paid with my card?", "My account isn't showing the refund", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "I am not recognizing a debit payment from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm being asked for a verification code. Where do I find it?", "pos": "Where is my top-up verification code?", "neg": ["A card payment on my account is shown as pending.", "Is there a list of where I can use my card?", "Is it free to transfer money or is there a fee?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "Why was the wrong rate applied when I bought something in a different currency?", "I'm in China and need a new card. Please help.", "Do you have any options to top up with a cheque on my account?", "Is a physical charge extra", "Where can I find the auto-top option?", "Can you please explain why my beneficiary is not allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to verify a top up.", "pos": "Verifying top-up cards necessary?", "neg": ["How did you guys get your exchange rate?", "Can I get a card? I live in the US.", "I am not satisfied with your service.  Close my account.", "Is there a cost to receive money?", "Why can't I transfer to another account?", "The amount of cash I received was not the full amount", "Why am I being charged for transferring money?", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "The ATM wouldn't let me have my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can you tell me where to find the top-up verification code?", "pos": "Where do I find my code to verify my top-up card?", "neg": ["I have a payment that is still pending", "I am worried about fees for top up cards?", "Why are my payments not working and show pending?", "Where can I find my card PIN?", "Will you charge for a physical card?", "How do I use a card to top up?", "I can't find how to top up my account with a check.  Where is that?", "There's a payment in my history I don't recognize", "Is there a charge for getting more cards?", "When do i get charged a fee for using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do the top-ups need to be verified?", "pos": "Why do i have to verify my top-up card?", "neg": ["I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Are there any restrictions to where I can use my card?", "What do I do if my card has been lost or stolen?", "Some cash withdrawal that I didn't make showed up in the app.", "Is this open to residents of all countries?", "Can you provide me a disposable virtual card?", "I reside in the US, but I want a card.", "A withdrawal is showing that I don't recognize", "Why is top up not working for my apple pay app", "Can I use Apple Pay to top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I verify my top up?", "pos": "Tell me how I can verify a card top-up.", "neg": ["Can I order a card please?", "Which part of the app do I order virtual cards from?", "IS there a fee to exchange currency?", "I was charged an extra pound for no reason. Why is that?", "Will my other US credit card be accepted?", "Hey there's a fee for a transfer on my account.  Why?!", "Can I call to get my card activated?", "to cash withdrawals charge me?", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "How do I receive a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Verifying top-up cards necessary?", "pos": "Please verify my top-up card", "neg": ["My card expires next week. How do I get a new one?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "I only made one transaction at this place, but it's appearing multiple times.", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "Is getting my identity verified required before I can use my account?", "My withdrawals were going smooth until I got declined today. What is going on?", "How come my card payment is still pending?", "what currencies can i use to add money to my account", "My card isn't working at all. What happened?", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why does top-up need to be verified?", "pos": "Where is my top-up verification code?", "neg": ["Is there a reason my new card hasn't arrived yet?", "Could I get a MasterCard and Visa from you?", "Can I transfer money using the SWIFT service?", "I can't make purchases with my virtual card.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "I could not get the cash I wanted", "I got a new address and need to change my information.", "What is an exchange rate?", "where did my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my top-up verification code?", "pos": "I need help finding the verification code on the top up card.", "neg": ["Is there a top up fee?", "Cancelling a transaction", "Please let me know how to place an order for a virtual card", "This company is bad, delete my account now.", "Can I track history on funds?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "Can cards be dispatched on a specific date?", "I have an unknown charge.", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you show me how to verify the top-up card?", "pos": "I need to find the top up verification code", "neg": ["Why is this payment on my app", "I'm trying to take money from my account but its not letting me. Help!", "What is the average pending time for a transaction?", "Why are my transfers getting declined?  I havent had a problem in the past.", "I'm still waiting for my transaction.", "Why isn't my pending transfer finished?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "Can I mail in a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see a top-up top-up verification code.", "pos": "Why do i have to verify my top-up card?", "neg": ["Can i receive transfers from my employer this way?", "How do I exchange currencies using the app?", "I was made to pay a fee for making a transaction with card.", "How come the ATM won't give me my money?", "Is there a limit to how much I can top up?", "Am I charged if I make a top-up?", "how do i avoid charges in the future", "I would like to transfer money into my account.", "Do you have support for flat currencies?", "Will you charge for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do i have to verify my top-up card?", "pos": "What do I do to verify a top-up?", "neg": ["How can I revert a transaction from this morning?", "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?", "Why is my beneficiary being denies?", "My payment had a wrong exchange rate.", "I am not able to make a purchase because there is an issue with my card", "my cash out is still pending", "I don't understand why I'm being charged for using my card.", "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "Can you walk me through how I can edit some of my personal information?", "I notice there's a pending payment on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to verify a top-up?", "pos": "Tell me why I need top-up to be verified?", "neg": ["There is a debit paymet that I don't recognize.", "Why hasn't my payment gone through?", "My disposable virtual card was rejected.", "Is it possible for a person who lives in the US to get a card?", "Is a SWIFT transfer acceptable?", "What is this extra fee?", "How can I move money from my account at a different bank to the account I have at this bank.", "There are charges on my card that I haven't purchased.", "Please explain the exchange rates.", "I've got a repeated tranasaction on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I find the code to verify the top up card?", "pos": "How is top-up verified?", "neg": ["I paid two weeks ago and just got refunded", "My salary comes in GBP can I change my options somewhere?", "My payment didn't work and the money is in back in my account.", "Why is it taking so long for a transfer to complete!", "What if I don't want to disclose all of my identity details?", "I think that the exchange rate for the withdrawal of my cash is not right.", "I got a declining message during a transfer? please tell me why", "Help me with a PIN change.", "What is the meaning of a pending payment?", "I cannot get my card out of the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how I can verify a card top-up.", "pos": "Please verify my top-up card", "neg": ["I am waiting for the money to enter my account. How long does it take?", "Why did I not get the amount of money I requested?", "I don't know my password", "I tried to make a payment with my card and it was declined. Why is it pending?", "Can you please tell me why my transfer failed?", "From which age can my kids use your service?", "I didn't make a payment at this business.", "What are some of the restrictions that the disposable cards have?", "Is it possible to exchange currencies on the app?", "I cannot find my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help finding the verification code on the top up card.", "pos": "How do i find my top-up card's verification code?", "neg": ["Is there a limit on how many times I can use a disposable card?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "My account was charged a fee. When did you start charging extra for card payments?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "Someone made a mistake on my money transfer because I was charged extra fees.", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "I need more physical cards than I have right now!", "How long will an urgent transfer from China take?", "Can I possibly change my currency to another?", "I can't do the verification."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please verify my top-up card", "pos": "I need to find the top up verification code", "neg": ["Why won't my virtual card work?", "There is a fraudulent payment!", "I need a refund for something I bought.", "I want to choose a new PIN.", "I got less than what i asked for in the ATM, why?", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "How long does it take for a bank transfer to show on my balance?", "Are you located in other countries?", "If my card expires next month, will I need to order a new one?", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to find the top up verification code", "pos": "How do i find my top-up card's verification code?", "neg": ["The app says I got cash from an ATM but I didn't", "How can I sign up for a virtual card?", "At what ATM can I change my PIN?", "How can I change my PIN without going to the bank?", "Why has my payment been reversed?", "I lost my phone and need help so someone doesn't access my account.", "I received my new card.  Where is it in the app?", "There is a withdrawal on my account I didn't make.", "It seems like a transfer is pending.", "I took out money and there is a fee.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i find my top-up card's verification code?", "pos": "Where do I find my code to verify my top-up card?", "neg": ["My balance was not updated with my checque or cash deposit.", "How long does it take to verify a person's identity?", "My cash transaction isn't showing on my account", "I requested a refund but can't see it.", "My app says I withdraw money from my account from an ATM.", "Explain top-up cancellation", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "When will I receive the card?", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "My PIN is locked, how do I unlock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How is top-up verified?", "pos": "Where do I find my code to verify my top-up card?", "neg": ["Can you explain to me why a cash withdrawal shows up as pending?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "I transferred money but the recipient does not see the funds in their account?", "I requested a higher amount for my cash withdrawal", "I want this fee reversed from my account.", "Why isn't my deposit showing up?", "I see an unfamiliar Direct Debit payment.", "how many virtual cards can i have, i want 8", "How do I go about exchanging currencies with this app?", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find my code to verify my top-up card?", "pos": "Tell me why I need top-up to be verified?", "neg": ["I tried to top up my account and it didn't work", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "Am I charged if I make a top-up?", "I am having a problem proving who I am", "Where do I have access to a virtual card?", "My refund has not arrived, and I am unsure why. Who do I contact?", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "my statement contains an unknown payment", "My cash withdrawal says pending, why?", "Why do I need to verify my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be able to get a second card?", "pos": "Will there be a charge for sending out more cards?", "neg": ["Are there any charges for receiving money?", "There is a withdrawal in my account I didn't make.", "My card payment still pending", "I topped up but my money is not showing. Why is that?", "Do you support other currencies?", "Help me!  I don't know what my password is.", "My transfer to another account was not allowed. Why is that?", "I haven't received my PIN yet. Do I need to get it from you?", "If I add money with an international card, are there any fees?", "What do I do if my card is stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a third card?", "pos": "How do I receive more physical cards", "neg": ["How do I input a new address?", "How was I charged extra when I used my card to pay?", "Seems like my top-up has not gone through", "My card payment has been declined", "My card wasn't working in a shop", "I need to update my phone number.", "How do I get my refund back?", "How can you assist me on topping up on bank transfers to my account?", "How much am I allowed to top-up?", "My transfer failed, why did that happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Physical cards are what I need more of", "pos": "Is it possible for me to give my daughter a second card for this account?", "neg": ["Is there a charge for getting cash?", "Please provide details on how to top up my account using transfer option", "How do I get my card into the app?", "Do you have an age requirement when opening an account with your service?", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "Which countries are represented?", "Where do I go to fill out the identity form?", "Is there a top-up limit that I have to stay under during a given period of time?", "Can topping up be automatic?", "Why did withdrawing money cost me extra?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have more physical cards?", "pos": "I'd like to order another card", "neg": ["why would i be declined if i had money iin my account", "Is it possible to access my phone from the hotel/", "My Google pay top up isn't working. Help.", "How old do my kids have to be use this?", "Why doesn't the person I sent money to see that transfer yet?", "Will you please help me get my card back?", "I'm not sure where my phone is.  Can someone else use the app?", "What source do my fund come from?", "Why was my top up reverted?", "I see cash in my app but I did not get it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way I can get more physical cards to use with my account?", "pos": "I need more physical cards than I have right now!", "neg": ["Can I edit my personal details?", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.", "My transfer is still pending, why?", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "My contactless is non-functional.", "Will I get a Visa card or Mastercard?", "The exchange rate for my withdrawal was wrong.", "There is a payment that I made that hasn't gone through yet.", "Why was I charged twice?", "What are the details of disposable card limitations?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much would an extra card cost?", "pos": "I'd like to have extra cards. Will I have to pay for that?", "neg": ["What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "Is there a limit on how many times I can use a disposable card?", "I need my card right away.", "What is the length of a transaction completion?", "A direct debit payment I didn't do shows in my app", "I'm supposed to have a refund but it isn't there", "Can I add money in intervals to my account?  I will be traveling.", "How can I Use thereto-top option?", "I tried to pull cash from an ATM but it wouldn't let me.", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a supplementary card?", "pos": "Is it free to send out more cards?", "neg": ["How can I dispute a direct debit transaction?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "\nAt which ATMs can I use this card?", "Who do I call to cancel a transfer?", "My refund has not shown up in my account.   Where is it?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "I got less cash at the ATM than I asked for. Why?", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "Hoe do i use my credit card to transfer money?", "How long will it take for my cash withdrawal to no longer show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My daughter would like a card from my account?  Can I do this?", "pos": "Do you charge extra for duplicate cards?", "neg": ["Where do my funds originate from?", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "Is the verification number on the top up card", "Help me cancel a transaction.", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "Where do I find the auto top up option?", "I didn't know I was going to get charged to use my card.", "How is the PIN delivered?", "Can I use my account before the identity verification is complete?", "Is there a way to tell where the money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order another card?", "pos": "If I need more than cards will I have to pay a fee to receive them?", "neg": ["I need to add my new address now that I've moved.", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "When can I expect my card to arrive?", "On my transfer there was a \"decline\" message", "If I lost my phone, how can I stop someone from accessing my account through the app?", "There is a single payment on my card which shows as pending.", "I want to reverse a transaction I did this morning", "Can I edit my personal details?", "I looked on the app and it says I withdrew cash.  I didn't!", "Where can my card be used?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a second card issued to another family member?", "pos": "Where do I order additional cards?", "neg": ["I was declined when I tried to withdraw cash!", "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.", "I'm trying to activate the auto-top up function. Where is it?", "Are you able to make exchanges to EUR?", "I have two of the same charges on my account!", "I need to add money to my account. Can I do so via bank transfer?", "How do I replace a stolen card?", "Where can I find the auto-top option?", "can you tell me where to find the top-up verification code?", "I think my top up was reversed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is it to send out additional cards?", "pos": "Can I have more than one card?", "neg": ["I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Can I use my card no matter where I go?", "Why did I get charged a fee on my card?", "Why is there some cash that I did not deposit in my account?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "Are there any hidden limit on the auto top-up?", "Is there a reason for my top up to be cancelled?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "What's taking so long for this payment to go through?", "Why is my card payment pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need more physical cards.", "pos": "If I need an additional card, is there a fee for that?", "neg": ["My identity isn't being accepted, what should I do?", "top up for my american express card is not working", "What do I need to do to transfer money with my credit card?", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "I was charged twice for the same thing.", "My app shows a money withdrawal that I did not do.", "Is there an additional cost to exchange currencies?", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "Help! I need to transfer something to China.", "What are all of the different steps for identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you send duplicate cards?", "pos": "How do I obtain a second card?", "neg": ["How can I fill up my gas tank using a check?", "I need to know which fiat currencies I can use with you.", "Will you charge for a physical card?", "I don't know how to verify my identity.", "How do I delete my account? I am dissatisfied with the service.", "I put in a payment a while ago and it has still not cleared and is showing up as \"pending\", how long does it take to clear?", "Why isn't my purchase exchange rate correct?", "Tell me why my card payment was declined.", "How do I find the top-up verification code?", "Can I use my account although my identity verification has yet to pass?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a second card for my daughter?", "pos": "I want a backup second card. Is this possible?", "neg": ["My top-up funds aren't available yet.", "The ATM didn't give me enough money.", "Someone might be using my card.  What should I do?", "There's a payment in the app that I didn't authorize.", "I would like to cancel a transfer", "I still haven't received my card in the mail", "How do I get my cash withdrawal to show?", "What do I need to know about topping up?", "Why should I verify the top-up?", "Does it cost money to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I allowed to carry an additional card?", "pos": "Do you charge for sending more cards?", "neg": ["What do I do if my PIN was blocked?", "How much does it cost to make transfers?", "my refund has not hit my account yet", "What is this direct debit in my statement?", "This card is accepted by what businesses?", "When can I expect my card to arrive?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "Help me delete my account.  I am not satisfied with the service.", "can i use my app to get a virtual card", "Why verify the top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to get more cards?", "pos": "Is there a fee for sending additional cards?", "neg": ["How to I switch my money for the money used in another country?", "I need a refund. This is not what i wanted.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "Why did you revert my top-up?", "Will I be charged for topping up my account using a bank transfer?", "I need assistance with understanding which fiat currencies that you support.", "Why hasn't my friend received the money i sent them yet?", "I need my refund", "Why am I charged a fee for using my card on some purchases?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have more than one card?", "pos": "I'd like to order an additional card", "neg": ["On my last trip, I received the incorrect exchange rate.", "Why is the refund not on my statement?", "Why is there an additional fee showing on the statement I received?", "There's a payment in the app that I didn't authorize.", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "I need to move money from one of my other accounts to this one.", "How long does it take to recieve my new card?", "I can't use the app.  My phone is lost at the hotel.", "How do I transfer money between two of my accounts?", "Could you tell me what your exchange rates are?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are extra cards free?", "pos": "May I order another card?", "neg": ["Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "How can I link my bank to my top up account?", "Could you tell me why my cash withdrawal was declined?", "Help me cancel a transaction.", "I was charged a fee when withdrawing cash, can you explain why?", "What would II do if I wanted to activate my new card", "I am trying  to  transfer and  it has been  stopped why is  that", "I was getting some cash out of the ATM but it cancelled on me without warning.", "If I am in China, can I still order a new card and if so, how?", "I tried activating my card and it didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for sending out more cards?", "pos": "I need more physical cards than I have right now!", "neg": ["Why didn't I receive the right amount of cash?", "I must verify the source of my funds", "I made an international purchase, but the exchange rate was wrong", "How does my top-up got cancelled?", "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "I need assistance with transferring funds to another account.", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "Can I add other people to my account, so they can top up?", "My top-up never worked", "My refund for a purchase hasn't  cone through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "pos": "Can I have a duplicate second card?", "neg": ["I need info on activating my card?", "I answered so many questions about my identity. Why do you need this info?", "What is the length of time for money to reach the account?", "Seems like my card payment has been cancelled", "I got my American Express in Apple Pay, why is top up not working on my device?", "What are the disposable cards for?", "How long will it take to verify my account?", "My card doesn't seem to work.", "Where is my card PIN?", "Why is the payment showing as pending from things I bought this morning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like open a second card for my daughter, how can you assist me?", "pos": "I need two cards. Is this possible?", "neg": ["How long will my top-up be pending?", "why cant you just refund me instead of a merchant", "Why do I have two charges It should only be one charge?", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "I checked my statement and saw a charge of one pound, where is this charge coming from?", "Is it possible to get one of your cards in the European Union?", "How come I got blocked for entering wrong pins?", "Why is there a fee for getting cash?", "Why am I getting charged more for using my card?", "I did not get the right exchange rate while getting my cash out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged if I add more cards to the account?", "pos": "My daughter need a card from this account. Is that possible?", "neg": ["There is a repeat charge for the same item", "I am not supposed to be charged a cash withdrawal fee, but I was.", "I made a payment and it is showing up twice", "My top up hasn't gone through", "Do you take both Visa and Mastercard?", "I forgot the passcode on my app.", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "What is the procedure of unblocking my PIN?", "My latest transfer seems to be missing.", "I'm still waiting on my new card to be delivered!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many active cards can I have?", "pos": "I want a new card", "neg": ["Why am I seeing a fee for transferring money?", "My cash deposit isn't in my account. What happened?", "What time will a transfer from the US take?", "I am not happy with your service and request that my account be terminated!", "I answered so many questions about my identity. Why do you need this info?", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "What is necessary for the identity verification?", "how much will I be charged for making a transfer?", "I need my payment in another currency", "Close down my account.  I don't like your service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is it to buy another card? I was hoping to buy another one.", "pos": "If I need an additional card, is there a fee for that?", "neg": ["Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "Where is a ATM that accepts Mastercard?", "Help me!  When I was abroad, the exchange rate was wrong.", "What is this fee debit on my account?", "Where can I modify my information?", "Where can I activate my card?", "I am unable to access my app due to forgetting my passcode.", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Is there an extra charge to exchange different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a second card on this account for my daughter.", "pos": "I want to give a second card for this account to my daughter, would this be possible?", "neg": ["My transfer hasn't arrived", "I don't have a virtual card - how do I get one?", "Has my top-up gone through?", "Why did the funds not transfer to another recipient?", "I was charged for the same thing twice", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "You can use it anywhere that accepts Mastercard.", "How long does it take for a pending cash withdrawal?", "If my card expires next month, will I need to order a new one?", "My ID verification hasn't gone through yet, but can I use my account anyway?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the limit on total number of cards I can have?", "pos": "How do I get another card", "neg": ["I am having trouble finding the top-up card verification code.", "use my credit to add money", "unsupported transfer declined", "top up for my american express card is not working", "Where can virtual cards be ordered?", "Are there top up charges for US cards?", "I made a purchase this morning, and it is showing as pending.", "Why have I not received my PIN", "I thought I was going to receive more currency?", "When will my new card be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like an extra card.", "pos": "I would like to give another card to my daughter, how can I proceed?", "neg": ["I already made a transfer and want to cancel it, how do I do that?", "I used the wrong account.", "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "why don't you accept american express for adding money to my account", "I want to take some funds from my other bank account and add them to this one.", "Someone withdrew money from my account, and it wasn't me.", "The cheque I deposited isn't showing in my account", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "Currently I can't get my card to work.", "Can you elaborate on why I have an extra charge just for transferring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "pos": "Does it cost extra to send out more than one card?", "neg": ["I have been waiting over a week. Is the card still coming?", "I see a direct debit that isn't mine? How can I get my money back?", "My app was on the phone and I was mugged.  What do I do?", "How do a reverse a duplicated charge?", "How do you determine your exchange rates?", "My card no longer works.", "Can you explain your refund policy, please?", "how do I get a disposable virtual card?", "I need a new card because the ATM took mine.", "How can I change my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to pay for a second card?", "pos": "Is there any way to get another card on the same account?", "neg": ["why would a merchant refuse a payment", "What is the pending payment on my card about?", "A fee shouldn't apply to me if my card was stolen.", "I don't remember my password", "What happens if the ATM doesn't give the right amount of money?", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "I don't see a money transfer yet", "Why didn't the ATM give me all my money", "How fast can I transfer something from China?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get additional physical cards at this time", "pos": "Do you send more than one card?", "neg": ["Do yo charge a fee for exchanging foreign currencies?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "is there a way to see where funds come from", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "How do you exchange currencies", "Why is the transaction not posting?", "I see a fee that I think was charged because I paid by card.", "Do you provide currency exchange to Euros?", "why is there a fee for the transfer I made?", "The money is still in my account even though I already paid -- I don't understand what happened."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about ordering another card?", "pos": "Is it possible to purchase more physical cards with my account?", "neg": ["What do I do if I find a debit charge that I know I didn't do in my billing statement?", "What's the top-up limit?", "When exchanging currencies, is there an extra fee?", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "Why did you revert my top up?", "can you assist me in activating my card?", "I paid with card and I was charged a fee", "I lost my phone. Can I use my card without the app?", "Where can I see where funds came from?", "I don't know the code for the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would it be possible for me to get a second card?", "pos": "Do you charge extra for duplicate cards?", "neg": ["I wanted to know why i got an additional fee when i use my card.", "Are EUR exchanges allowed?", "maximum how many days get the courier?", "I see a strange payment in my account.", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "Can I add a card back to the app?", "Can I re-link a lost card with the app?", "How many days until my US transfer arrives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a second card, can I have more than one?", "pos": "I would like to get a few more physical cards.", "neg": ["How to unblock my PIN?", "Can a friend top up my account", "There are funds in my app that I did not receive.", "I need to know the process to transfer money into my account.", "What documents do I need to validate my identity?", "I deposited some money, but the balance has not changed.", "Why am I charged an extra fee on my card?", "The cash abroad exchange rate is applied wrong.", "I need to change my address", "my phone has been stolen by someone"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like more physical cards", "pos": "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "neg": ["I would like to cancel a transfer", "Seems like my transfer was declined how come?", "How do I receive a virtual card?", "What kind of money can I hold?", "Hurry and refund me, I am waiting", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "In regards to top-ups, can I do them via Google Pay?", "There's a payment in the app that I didn't authorize.", "I don't have a virtual card - how do I get one?", "I got a €1 extra fee in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have another card in addition to my first one?", "pos": "Can I have a duplicate second card?", "neg": ["While doing a transfer, it says declined.", "Do I need to pay more for exchanging currencies?", "It appears I have a fee in my statement.", "Is there a reason my top-up has been cancelled?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "One of my transactions needs to be canceled.", "What is the wait time for delivery to the US?", "What's wrong with my card? The clerk at the grocery store said it was declined.", "The disposable cards - what are they for?", "what currencies can i exchange between on your app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a second card?", "pos": "Is it possible to give a second card from my account to my daughter?", "neg": ["I was doing a transfer and received a \"decline\" message.", "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "How can I add a new card?", "Please send my refund now.", "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "Is there a way I can check on the card on route to me?", "I cannot get my google pay to work.", "What should I do with my stuck ATM?", "Can I specify a day for my card to be delivered?", "My card payment had the wrong exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way to get another card on the same account?", "pos": "I need two cards. Is this possible?", "neg": ["When using my card I was charged a fee for doing so, why?", "Is a tracking number available for the card that was just sent?", "When I topped up the app reverted it.", "I do not recognize a direct debit payment that I see on my app", "What happens with the duplicate charge in my account?", "Will my other US credit card be accepted?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "What currency can I use to pay for a top up?", "I need to find out why my pending payment hasn't gone through.", "How do I revert a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My daughter need a card from this account. Is that possible?", "pos": "How do I obtain a second card?", "neg": ["What are the disposable cards restrictions?", "How do I activate and link my new card?", "Why has my transfer not arrived yet?", "How do I cancel a transfer?", "I only received $20, but I requested $100.", "I haven't received my card yet, how long does it normally take?", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "The rate applied to my purchase in a foreign currency was wrong.", "Will my money be of equal value when I travel abroad?", "Do you receive SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a second card for free?", "pos": "Is there a fee for sending out more cards?", "neg": ["I can't find the virtual card", "Is it possible to change my PIN?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "I am blocked now because I entered the wrong pin, need help.", "How can I go about transferring money to my account?", "Can I choose the day it's delivered?", "What is delivery speed to the United States?", "How can I the person see my money transaction?", "Is my PIN the same thing as my passcode?", "What are these disposable virtual cards all about?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the process to receive a second card?", "pos": "How many physical cards am I allowed to have?", "neg": ["Am I able to do a SWIFT transfer with you?", "The payment on my card shows as pending.", "Why did the ATM cancel my transaction", "Please tell me where I can update my details since I moved.", "I recently transferred money to my account when will it show up?", "What's the cost for exchanges?", "What currencies do you accept to add money?", "My money disappeared! Please help??", "What is this strange payment in my account?", "Am I able to return an item for a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for sending out more cards?", "pos": "I need another card for a member of my family. Is this possible? How soon can I get one?", "neg": ["I need to know what your exchange rates are.", "My card needs to be activated.", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "My phone has been stolen.  How can I make sure no one uses my account from it?", "Help! I need to cancel a transaction.", "Can I have my card activated?", "I am not recognized by the app.", "Why am I seeing a direct debit thats not mine?", "I did not get the right exchange rate while getting my cash out.", "I put some money in my account the other day and it's not gone in yet, can you help with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to get another card", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["There was an extra charge when I used my card", "Can I auto top up multiple times?", "Can I see where my funds come from?", "Can you tell me how to tell where my funds come from?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "At what age can a person open an account?", "hello I have lost my phone and I'm worried someone's going to steal money from me", "How do I get a refund for an unauthorized direct debit payment?", "Will you accept my credit card, it my only one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like some more physical cards, what is my limit?", "pos": "I am interested in giving a second card to my daughter, how can I make this happen?", "neg": ["I received my card, how do I get it to show in the app?", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "What happens when I money transaction doesn't show up on the receiving side?", "I tried my PIN too many times", "How long will it take for me to get my card?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Is there a limit to the number of disposable cards I can have?", "Help! When will the card arrive at my home?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for sending additional cards?", "pos": "Is there a charge for sending out more cards?", "neg": ["what are the reasons why you would not be able to process a payment", "What currencies are approved to add money?", "My card hasn't shown up yet.", "Where do I find the auto top- up?", "I do I top up from my Apple Watch?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "My transfer is pending, why?", "How long do transfers take to show up in my account?", "How can I get my card out of the stupid ATM that ate it?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can another family member hold a card for this account in addition to mine?", "pos": "Does it cost extra to send out more than one card?", "neg": ["How do I find the PIN?", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "Will I be charged a fee for topping up using a European card?", "Can I have my card delivered on Tuesday?", "Can I use any card and currency?", "Am I allowed to change my PIN anywhere?", "what are your exchange rates at?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I create another card linked to this account?", "pos": "I want a new card", "neg": ["How long will it take for the cash I deposited this morning to show up?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "I'm confused as to why my transfer is still listed as pending on the website.", "I ordered something online a while ago and I haven't gotten it. I would like a refund.", "When will my payment go through?", "Will I be charged for adding money using an international card?", "I accidentally exceeded my PIN tries.  Please advise.", "Can I get a refund?", "I need a quick transfer from China.  How long would that take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need more physical cards than I have right now!", "pos": "I need another card", "neg": ["I'd prefer Mastercard.", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "How do I fix my card if it is broken?", "What are the details of disposable card limitations?", "My virtual car is not working.", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "Help! I need to transfer something to China.", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "How long do I need to wait til my top up isn't pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for sending out more cards?", "pos": "I would like to purchase another card.", "neg": ["If I was travelling abroad, would I be able to hold currencies in euros?", "I made a check and cash deposit that wasn't credited to my account.", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "Why is there an extra fee on my statement?", "How come my card payment has been declined?", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "What kind of fees will I pay when I transfer?", "Is there a reason my top-up has been cancelled?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "I am seeing in the App a some cash withdrawal that I did not do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need an additional card, is there a fee for that?", "pos": "I want some extra physical cards.", "neg": ["What steps do I have to go through in order to activate my new card?", "Why is there are there two of the same transaction?", "Which countries can I change my PIN in?", "Will the PIN come separately?", "Is it free to transfer money or is there a fee?", "Why would you cancel my transfer?", "I need to terminate my account immediately.", "I deactivated my card but would like to reactivate it.", "What other currencies are available to change to?", "I would like to alter my personal details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for getting more cards?", "pos": "I would like to give another card to my daughter, how can I proceed?", "neg": ["I no longer have my phone.", "How long is the wait for a money transfer to post?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "Which ATM's can I use to make a withdrawal?", "Is currency exchange possible?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "I want to set up an auto top-up", "What number of times can I top-up?", "Why is the exchange rate different on my recent purchase?", "Can I get my friends to add money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge extra for duplicate cards?", "pos": "Can I get more cards just incase?", "neg": ["I did a transfer but it is still pending.", "Why am I unable to withdrawal cash?", "I want to transfer some money from my other bank account into this one.", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "I need to exchange some foreign currency. What's the charge for doing that?", "How can I change USD to GBP?", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "What is the age requirement?", "There is  a charge I don't recognize.", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are extra charges added for sending out additional cards?", "pos": "I lost my card and need a new one, will it cost me?", "neg": ["My source of funds require verification.", "My salary is in GBP - what should I do?", "How long does it take to activate my card?", "Why haven't I received my new card yet?", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "I used foreign currency to buy something and I think the rate applied is incorrect.", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "where can i have a virtual card", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "I have been charged an extra pound!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get charged for sending out more cards?", "pos": "I need two cards. Is this possible?", "neg": ["is there a way to change name?", "How long am I to wait before the transfer gets to my account?", "What are the fees for using a European bank card?", "What limits are there on the virtual cards?", "How old can one use your service?", "What is the system for determining the exchange rate?", "I transferred money and it didn't get there.", "What should I do if I think my card was stolen?", "Where in the app do I link a new card?", "The card has suffered a security breach."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to have extra cards. Will I have to pay for that?", "pos": "daughter needs card, how do i add her", "neg": ["I would like to change my name after marriage.", "Why was my transfer charged a fee?", "Transaction showing up many times.", "Is there a way to verify a card top-up?", "Why is it saying my card payment is declined when I made it?", "I was unable to transfer money from my account.", "How do I verify the top-up card?", "why wasn't a transfer to account approved", "Why can't I complete my transfer?", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I want to send out more cards, do you charge extra for that?", "pos": "How many different cards can I have for my account?", "neg": ["I am interested in changing my personal details.", "I don't remember my password", "I need to change my contact information.", "My money didnt go through after I transferred.", "I just received a new card, where do I go to link it to my account?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "What is necessary for the identity verification?", "What does it mean when a cash withdrawal is pending?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "Are there ways for other people to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a backup second card. Is this possible?", "pos": "Is a new debit card free?", "neg": ["I tried to make a transfer but it failed. will you tell me why?", "Why hasn't my friend received the transaction?", "can I link a card of yours I already have?", "Explain why I can't do a transfer to an account.", "I did not receive the correct amount for the exchange rate.", "Do you know which businesses will accept my card?", "Tell me what ATMs use this card.", "I need to add my new address now that I've moved.", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "If my top-up didn't transfer, what went wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I give a second card for this account to my daughter?", "pos": "I need another card for a member of my family. Is this possible? How soon can I get one?", "neg": ["I want to change my pin number from an ATM. Is this possible?", "I placed a cash deposit in my account but I can't see it yet.", "I was not able to receive the correct amount of cash.", "Why has my top-up failed?", "Where is my PIN?", "Someone used my card without my permission.", "I can't figure out how to change GBP to AUD, what do I do?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Why didn't I receive all the cash I requested?", "I want to top up by using a credit card, which ones do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to give a second card for this account to my daughter, would this be possible?", "pos": "I lost my card and need a new one, will it cost me?", "neg": ["I have a transaction showing up more than once.", "Can you tell me what I need to do to have my pin changed?", "I withdraw money abroad but I didn't get the right amount.", "My son has just turned 13, is he old enough for an account?", "i accidentally entered in my retailers information, what should i do next", "How do I change my name?", "What card or currency can I use to pay?", "My card shows a cash withdrawal I don't recognize.", "Are there any charges for topping up a US-issued card?", "Can you activate my card pls"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any fees to get additional cards?", "pos": "Can I get another card?", "neg": ["Is it free to transfer money or is there a fee?", "I found my card, how can I use it again?", "How long should I wait for top up go go through ?", "Am I limited to what ATM I can use my card?", "I need help from someone in your department with finding my nearest ATM.", "Is there a charge for using an European bank card for top up?", "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "What can I use to verify my identity?", "why am I being charged a fee for transferring money ?", "Why did you revert my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to use one of my cards for a family member. Is that allowed?", "pos": "How do i request more physical cards?", "neg": ["My transfer hasn't arrived", "Are there any restrictions on the disposable cards?", "can i use both visa and mastercard", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "Can you delete the account?", "Can I use app to reset PIN attempts?", "Can Google Pay be used for top up, please help?", "Is there an option to top up with a cheque?", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how is it possible to add another card to account", "pos": "How do I get a spare card?", "neg": ["I want to use my card. How do I activate it?", "There is a potentially fraudulent direct debit on my account.", "Can I exchange my money for EUR?", "I need assistance to activate the card on my account.", "Are cards issued to people living in the US?", "What is the maximum transactions for one disposable card?", "What caused my transfer to fail?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "I ordered a card and would like to know how to track the delivery progress of it.", "I need to top up using a cheque"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my card and need a new one, will it cost me?", "pos": "May I order another card?", "neg": ["Why is my top-up pending?", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "What is the reason why the transfer shows as pending?", "Why do I get declined when I try to withdraw cash?", "Why hasn't the transaction I did to my friend arrived yet?", "If I have a credit card with you how I get set up to link to it?", "Why did my exchange rate change?", "I made a payment that's pending. Will it go through?", "I want a refund on a direct debit.", "I'm confused ass to why my contactless is not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me if I'm going to be charged for sending out more cards?", "pos": "How much does it cost for additional cards?", "neg": ["i have tried everything to complete a transfer but can't, what should i do next", "I would like to know if you use Visa or Mastercard.", "There was a direct debit I don't recognize.", "I did not receive my full withdrawal amount", "I'm interested in getting a card. How does one go about doing that?", "Why would my card payment be cancelled?", "Please help me cancel a transaction.", "I wanted to take out $100 but I only got $20.", "Will you be able to exchange to EUR?", "My card got charged twice for the same thing!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need two cards. Is this possible?", "pos": "Can I get a few more physical cards?", "neg": ["What is the timeframe for a transfer in Europe?", "Can you see my new balance yet?", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "Can you please explain to me why there is an extra €1 fee in my statement?", "Can someone help me unblock my pin?", "Why do you need so much information about me", "is a transfer to a beneficiary allowed?", "My top is still pending.", "Is there an auto top up option?", "How come a fee was charged when I tranferred money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a few more physical cards?", "pos": "I would like a second card.", "neg": ["how long does delivery take?", "The app shows Direct Debit payments that I didn't make", "Why is there an extra fee on my statement?", "I use GBP for my salary deposits. Must I set this up somewhere?", "I was charged a fee when buying stuff with my card.", "My payment had a wrong exchange rate.", "is it free to add money to my card", "How do I stop fraud to my account?", "What type of card can I use to top up?", "Where are the cards delivered to"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get more cards just incase?", "pos": "How many different cards can I have for my account?", "neg": ["What's my pin number?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "My transfer to another account was not allowed. Why is that?", "I wanna revert a transaction i did this morning.", "I tried to make a transfer but it failed. will you tell me why?", "Is verifying my identify important?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "What does it mean if my cash withdrawal is pending?", "Why would my payment for my card show as pending?", "I refuse to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get extra physical cards?", "pos": "How many cards am I allowed?", "neg": ["You can use it anywhere that accepts Mastercard.", "What is the limits on the number of disposable cards I can have?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "What do I do to Top up my card?", "I must have entered my PIN wrong.", "Why did the funds for one of my purchase come back to my account?", "Help me please, My Apple Pay American Express top up does not work.", "My card's expiration date is close.", "If I want to add funds to the account using American Express, how do I do that?", "I just got my new card, how do I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to purchase another card.", "pos": "daughter needs card, how do i add her", "neg": ["It looks like my card payment was sent back.", "What's the foreign exchange rate I will receive?", "Can I choose my Visa or Mastercard?", "Is it possible to get both Mastercard and Visa card from you?", "How can my friend send money to me?", "Do you have charges now when you pay with a card?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "How long will it take for me to get my card?", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "When will my cheque be processed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you send me more cards for my account?", "pos": "I'd like to order an additional card", "neg": ["What is the function of the identity check", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "The exchange rate for my card payment doesn't seem right.", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "How can I get my money that I didn't get from the ATM?", "Can an American resident apply to get a card?", "What happens if a merchant doesn't accept  you payment?", "My top up has failed", "I think the exchange rate on my card payment is incorrect.", "Why was my transaction charged an extra fee when paying with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need another card", "pos": "I'm looking to get an additional card.", "neg": ["Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "How do I use my card if I lost my phone?", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "When will I get my card shipped to me?", "$20 came out instead of $100", "Please explain why my payment was declined? I thought everything was good.", "Why is my deposit still pending?", "Why is there a payment I didn't do?", "Why wasn't my payment to beneficiary X approved?", "How do I see the source of my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a charge for sending out more cards?", "pos": "I would like a second card.", "neg": ["Where do I go to change my PIN?", "What other credit cards can I use?", "I am having a problem with verifying my identity.", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "Are bank transfers immediate?", "What should I do to top up using my Apple Watch?", "What currencies do you accept to add money?", "I would like to know how to work out where my funds came from?", "I think I was charged twice, please help!", "I'm having problems with ID verification"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to order another card?", "pos": "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "neg": ["Tell me where I can find the auto top up feature and a little bit about it please.", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "I would like to use cash to make a top-up?", "How many top-ups can I use?", "I don't have my card after 1 week. What are my next steps?", "What card types can I choose from?", "Is it possible to have a discount for exchanging currency frequently?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "How do I get my money back for a duplicated charge?", "What's the limit for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "daughter needs card, how do i add her", "pos": "Does it cost extra to send out more than one card?", "neg": ["is there a way to change name?", "i tried to do a transfer to an account but it didn't work", "I only have one other credit card from the US. Do you accept that?", "Can I start an account for my kids?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "Can you check if my money has reached my account since it is not showing up yet?", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "What can I do about a direct debit transaction on my card that I didn't make?", "unsupported transfer declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get spare cards?", "pos": "Is it possible to purchase more physical cards with my account?", "neg": ["In which stores can I shop with this card?", "Could you help my figure out the exchange fee?", "I need you to delete my account right now.", "I think my top-up has failed.", "Can I purchase with cash or cheque?", "There is a strange payment on my card and I don't know what to do.", "Can I make an account for my daughter?", "What is the time frame for european transfers?", "Can it be delivered on a certain date?", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I need to get another card?", "pos": "How much does it cost for additional cards?", "neg": ["If I don't live in the UK, can I still get a card?", "Can I use the apple watch to make a top-up?", "What should I do if someone else used my card?", "Somebody used my card without my knowledge!", "Can i use this card at any store?", "What do I do if I see a transaction on my card that I don't recall making?", "Will I be charged for topping up?", "I can't get google pay to work right.", "Is there a way you can have money from a purchase I made refunded to my account.", "If I was travelling abroad, would I be able to hold currencies in euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get another card?", "pos": "If I need more than cards will I have to pay a fee to receive them?", "neg": ["It appears my transfer was declined.", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "I need to order a new card as my other one was stolen.", "Is there anywhere  In the  Eu  this card can not be delivered in", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "I would like to get both Mastercard and Visa card from you if that's possible.", "Which merchants accept my card?", "I've been charged an extra £1 and I don't know what it's for", "how to get card pin?", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "What currencies does google pay top up accept?", "Why is my cash request and the amount I received different?", "How long does it take for a bank transfer to show on my balance?", "My card payment is being declined and I've tried several times.", "Why is it required to verify my identity?", "For the identity check, what kind of documents do I need to have?", "Do you only use Visa or do you have Mastercard too?", "What currencies can I hold?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I get another card, what kind of fees am I looking at?", "pos": "I need a new card.", "neg": ["What type of fiat currencies do you support?", "I need to close my account as soon as possible.", "I don't recognize some transactions.  Is someone else using it?", "Why did my payment get declined?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "Someone else made a Direct Debit transaction on my account", "i tried to transfer cryptocurrency into my account but was denied", "Help me to set up contactless payments.", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get few more physical cards", "pos": "How many cards can I have?", "neg": ["How do I get refills to my card when I'm traveling?", "Can I auto top up multiple times?", "i need a virtual card", "What can I do to verify my card?", "Why hasn't my cash arrived from a deposited check?", "Please tell my why I was charged a fee for using my card?", "Why was my account assessed a fee for an ATM transaction?", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "How can I dispute a direct debit transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to give my daughter a second card for this account?", "pos": "How do I get another card", "neg": ["Is an auto top-up option available?", "What is this extra fee that I got when I used my card to pay?", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "Do I get charged if I am receiving money?", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "what amount of time does it take for a transfer to reflect and be available", "there is a debit i dont recognize", "What do I do if my card gets broken?", "Everything seems fine with my account, so why did it decline my payment?", "Where can virtual cards be ordered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge for sending out more cards?", "pos": "I want a new card", "neg": ["To deliver to the US, how long will it take?", "I did a transaction this morning and now I want to cancel it.", "For the identity check, do I need any kind of documentation?", "Do the disposable cards have restrictions?", "Does the auto top-up have any limits?", "Why has my payment not transferred?", "Please tell me how I verify my identity.", "How can I prove who I am?", "Where can I deposit cash to top up?", "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a new card", "pos": "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "neg": ["Is there a top up fee for transfer?", "Can I use a different currency with my salary?", "I see a transfer fee, but to my understand, that should have been free, what happened?", "I want to know about your refund policy.", "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "Can the card was sen to me be tracked?", "My card was declined but it shows as multiple charges?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "I was charged an extra pound.", "How is the exchange rate doing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want some extra physical cards.", "pos": "How do I get a spare card?", "neg": ["How can I transfer money into my account?", "Where are you getting your exchange rates from?", "Is it possible to obtain both a Visa and a Mastercard from you?", "what is the amount of disposable cards I can have?", "how many days processing new card?", "Will you charge for a physical card?", "What is the exchange rate for EUR?", "Currency exchanges have any extra fees?", "Hi, would you please activate my card?", "My new card came in.  How do I activate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a spare card?", "pos": "May I order another card?", "neg": ["I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "How long should I have to wait before I see the transfer in my account?", "I did a transfer to my account, but it hasn't shown up", "How does someone else top up my account", "A payment I made is for a wrong amount can you help me correct the mistake.", "I'm being asked for a verification code. Where do I find it?", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "Where can I have a new bank card sent to China?", "My disposable virtual card won't work.", "My ID verification hasn't gone through yet, but can I use my account anyway?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost for additional cards?", "pos": "How do I get another card", "neg": ["I didn't get all the cash I asked for", "how long are my top ups pending", "What could the reason be that my payment card was declined?", "Is there a reason behind why my transfer did not work?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "I would like to change currency", "What cards and currencies can I use?", "I paid with my card and was charged extra", "Why was my withdrawal requested cancelled by the ATM?", "tell me how I can order my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to order an additional card", "pos": "What should I do if I want to get another card for someone in my family?", "neg": ["Can you tell me why my transfer is failing and help resolve?", "What is limit of disposable cards  I can make per day?", "Where can I find an ATM?", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "I've already sent the money out and still have not received money in my account.", "I can't figure out how to unblock my pin number. Can you help me?", "Why does my payment appear as pending?", "Why has my top-up not worked?", "If I lost my phone, how can I stop someone from accessing my account through the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need another card for a member of my family. Is this possible? How soon can I get one?", "pos": "I would like to get some extra cards?", "neg": ["If I wanted to change my PIN, how would I do that?", "What is the maximum number of transactions that I can put on a disposable card?", "A card payment on my account is shown as pending.", "Where are cards available to order?", "Your system is broken. My transfers keep failing, 5 times now.", "Help!  The app says I took out cash but I didn't!", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "what steps do i do to get a real card", "My cash transaction isn't showing on my account", "how many virtual cards can i have, i want 8"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many cards can I have?", "pos": "Can I get another card?", "neg": ["Can you help me track my card?", "What happens when my card expires?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "The ATM didnt let me get cash", "I am unable to prove my identity", "Please help, the atm swallowed my card, what do I do?", "Would it be possible to open up an account for children?", "What ATM locations are near me?", "Why was I charged for a cash withdrawal at the ATM?", "Why do you have the identity check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I obtain a second card?", "pos": "How do I receive more physical cards", "neg": ["Please send my card as quickly as possible.", "How many years old do I have to be?", "Is there a way I can get a Visa card?", "Is exchanging currencies one of your app services?", "Can I have a tangible form of my virtual card.", "I tried to withdraw $100 but only got $20. What happened?", "What do I do to lock my phone after losing it so my account isn't accessed", "Can I receive money in a different countries money?", "Why is  my balance not updated?", "Can I pick between Visa and Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it free to send out more cards?", "pos": "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "neg": ["Do you process SWIFT transfers?", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "I did not have the right exchange rate applied to my situation of pulling out cash", "withdrawal pending meaning?", "Where do I find a virtual card?", "Can you tell me how I would go about learning where my funds came from?", "Can you explain more about why should I verify my identity?", "There is unexpected money in my account.", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "It seems like a transfer is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new card.", "pos": "How do i request more physical cards?", "neg": ["Why is the purchase I made this morning still pending?", "Where is my credit card that was to be mailed?", "Why did the transfer fail when I attempted to do it earlier?", "Why is my balance still the same after a cheque deposit?", "I tried activating my plug-in and it didn't piece of work", "I wanted to know why my transaction didn't go through.", "I am seeing in the App a payment that its not mine", "How do I unblock my card?", "My statement is showing I was Charged a dollar and I am not sure why.", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a spare card for this account please?", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["How can I move money from an account at another bank to this one?", "How do I verify the source of my funds?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "I have lost my phone, what steps can I take to prevent someone using my account?", "How can you assist me on topping up on bank transfers to my account?", "do I need to verify my identity before I can use my card?", "For what reason must I authenticate the top up?", "i have been trying to add money with apple pay but it wont work, why?", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "How do I check security settings using the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get another card?", "pos": "Is it possible to purchase more physical cards with my account?", "neg": ["Why hasn't my account updated?", "How long will a transfer from China take? I need to transfer something from there.", "What are the steps to activate the card, as it does not seem to work?", "What's the card you sent me's tracking number?", "How long do bank transfers take to clear", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "I want to take some funds from my other bank account and add them to this one.", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "Do I get a discount if I exchange currencies a lot?", "Why hasn't my money transfer showed up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get extra cards?", "pos": "I'm looking to get an additional card.", "neg": ["I found my old card. Can I link it back into the app?", "Where's the money from my transfer from Europe?", "How can I cancel this transaction?", "help, I see money missing I didn't take out.", "What's the limit for disposable virtual cards?", "How long does transfer from the US take?", "Is there always a charge when withdrawing money?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "How can I get funds into my account from my American Express?", "Is there restrictions on where I can use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you send more than one card?", "pos": "Can my daughter also have a card issued in her name, but linked to my account?", "neg": ["I would prefer a Mastercard.", "need to know if there is a maximum i can top up", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "I see an extra $1  charge on my statement, why is this?", "What are the steps for  making a transfer for topping up?", "I am wanting to refill my card, is there a charge?", "I payed with the card and there was an extra fee?", "How much is the limit for top-ups?", "I lost my card. Can you help me?", "How can I lookup the source for my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge for sending more cards?", "pos": "I would like to give another card to my daughter, how can I proceed?", "neg": ["what are the exchange rates for foreign currency ATMs", "It says pending status for my payment. Why?", "I have received my statement but I do not see my refund, why is that?", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "I just got a card, how can I add it to the app?", "There is random cash in my account.", "My daughter needs to open account.", "Why did I get charged a fee for my card payment?", "How do I know where the funds come from?", "tell me how I can order my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I have to pay anything if I need an additional card?", "pos": "How many physical cards am I allowed to have?", "neg": ["I would like to close my account, as I'm not happy.", "My identity verification is not working.", "How can I activate my new card?", "I need to track the card sent to me.", "My card was stolen. What do I need to do?", "The refund on my account hasn't shown up", "I would like to change currency", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.", "I would like for someone to tell me which fiat currencies that your company supports.", "There is a duplicate payment on my card. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a second card.", "pos": "How many physical cards am I allowed to have?", "neg": ["what is this extra charge for a withdrawal?", "I would like to know how to transfer money into my account.", "What does it cost to receive a SEPA transfer?", "I made a deposit but it is not showing up in my balance.", "Why hasn't the app verified my identity?", "I want to use my card, how would I activate it?", "I purchased something and already received it, why hasn't the money taken out?", "I need to verify the source of funds.", "Why did I have to pay extra because I paid with my card?", "Why has my card been charged an extra pound?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will it cost me to get a second card?", "pos": "Where do I order additional cards?", "neg": ["How long will my top-up be pending?", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "What can i pay with out  fees", "Can I get a physical card", "How can I dispute a direct debit charge on my account?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "I was trying to top up my account and it isn't working", "Seems like my top up has been cancelled", "How long is the wait for a money transfer to show up?", "Tell me why my card payment would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need more than cards will I have to pay a fee to receive them?", "pos": "How do I get another card", "neg": ["Can I get a full list of instructions for identity checks?", "I have my card now how do I activate it?", "I can't access my account.", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "what is this charge i didnt do it what can i do", "Why didn't my transfer to a beneficiary go through?", "Has my top-up gone through?", "As far as courtries go which ones are supported?", "When I use my card, it says decline?", "Can i make several disposable cardsper day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'd like to order another card", "pos": "How do I receive more physical cards", "neg": ["Can I use the app without my phone?", "What is the process to get a new card when your old one expires?", "Is there a transaction limit for a disposable card?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "What do I do if my payment was reverted?", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "Can I call to get my card activated?", "What is this extra fee while I was doing a transfer?", "where can i located the auto top up function?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the price for an additional card?", "pos": "What should I do if I want to get another card for someone in my family?", "neg": ["Why can't I buy cryptocurrency on the app?", "Is my card actually working? It's the first time I tried using it", "They is a payment I don't recognize on my statement.", "Can I use my American Express card to add money into my account?", "Show me the source of my money.", "terminate my account please", "What are the steps I need to do if I have a stolen card?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "Why do we need to verify a top-up card?", "I noticed a different charge while I was taking my money out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "pos": "May I order another card?", "neg": ["What reasons would a topup fail?", "I need to get my card quickly", "What was I charged a fee for card payment?", "How do I reactivate my card?", "What would II do if I wanted to activate my new card", "How do I fix a payment that was reverted", "Please help me.  I don't know my code to get into the app.", "Where in the app do I go to make my new card show up?", "My pin isn't here yet", "HOW LONG TO TAKE THE TIME TO SOLVE"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I permitted to have a spare card?", "pos": "I am interested in giving a second card to my daughter, how can I make this happen?", "neg": ["I was charged multiple times at the same location at the same time", "I need to make a purchase online, where is my virtual card?", "Give me a refund", "what are the reasons I have to proof my identity to you?", "What are the disposable cards restrictions?", "My top up card needs verification and I don't know how to do it", "Why am I being asked to verify my identity?", "What was the $1 charge for on my statement?", "What is needed to activate my card?", "What are you exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost extra to send out more than one card?", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["My transfer failed, why did that happen?", "When will my money be in my account?", "There's a payment in the app I don't recognize.", "How can I receive money from someone?", "I have lost my card! What is my next step?", "Can I get my card fast tracked?", "I haven't received my virtual card yet, do yo know why?", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "ATM only gave me $20 instead of $100", "Will there be extra charges regarding to adding money into my international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I order another card?", "pos": "How many physical cards am I allowed to have?", "neg": ["I haven't received my virtual card yet!!", "My billing address changed and I need to update my information.", "I got charged for with a fee for paying with my card.", "I can't see the transfer that I put in.", "I sent some money but the intended recipient says it hasn't arrived", "What do I need to do to get a card?", "Do you limit my top-offs?", "There must have been a mistake, why was I charged an extra pound?", "Can money be exchanged from one currency to another?", "how come when i got cash the exchange rate was different than it should be"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I want to get another card for someone in my family?", "pos": "Is a new debit card free?", "neg": ["When do I set up my card PIN?", "How can I change my old pin to a new one?", "I did not receive all of my cash back", "I did a transfer and I was charged a fee that shouldn't be there!", "The top-up verification code is not visible.", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "I need to transfer something ASAP from China, how long will it take to post to my account?", "Declined, transfer not completed.", "My account isn't showing the refund", "My recipient hasn't received the money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to give a second card from my account to my daughter?", "pos": "Is it possible to purchase more physical cards with my account?", "neg": ["Please tell me why I am having problems transferring to a beneficiary.", "What's the reason my new card hasn't come?", "Tell me about the card PIN?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "I tried to make a top-up and it was canceled, why is that?", "i havent got my card", "I need some help linking my new card.", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "how long does a US transfer take"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many cards am I allowed?", "pos": "Can I get another card?", "neg": ["Can i add a new currency to my account?", "Explain to me why a transfer would be declined.", "I want to add funds to my account. What payment methods are accepted?", "I'd rather not use my physical card, how can I get a virtual card?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "I asked for $40 and I only received $20, what happened?", "What steps do I need to take for the identity checking process?", "Please explain to me the process of getting a virtual card.", "How do I get started when I get my card?", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get some extra cards?", "pos": "Can I get another card?", "neg": ["How much is the exchange fee?", "How do I access the option to top up?", "Will I be charged a fee for topping up using a European card?", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "The exchange rate for foreign ATM currency is wrong.", "I got less money than I asked for.", "I don't see the transaction I made to a friend on my account.", "Do you accept cheques for top ups?", "where is my unknown payment from?", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is a new debit card free?", "pos": "How many physical cards am I allowed to have?", "neg": ["How can I transfer money using my credit card?", "What do I do if there is an electronic debit that is not correct?", "Why do I have duplicate transactions for one purchase?", "When I add money to my international card do you charge a fee to do so?", "Your company is lame. Shut down all my account services right now.", "Can I increase my top-up maximum?", "I can't find the top-up card verification code.", "I would like a  physical card sent to me.", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "When do i get charged a fee for using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order another card?", "pos": "How do I receive more physical cards", "neg": ["So much time has gone by, the pending status shouldn't still be there shouldn't it?", "Where do I find the auto top- up?", "I have trouble proving my identity.", "Can I use American Express?", "Where can I use my card to pay?", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "My first choice would be Mastercard.", "I won't be pleased unless I get a Mastercard.", "The app does not recognize who I am.", "What is this extra fee that I got when I used my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to have a second card?", "pos": "How many different cards can I have for my account?", "neg": ["I topped off my card is that something you will charge me for?", "I wasn't applied the correct exchange rate when getting cash", "Do you let me choose between Visa and Mastercard?", "Can you tell me whats going on with my card it seems to be not working?", "Can I set automatic top ups?", "What countries are getting support?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "Is it possible to order a card?", "Where can I go to find out how to verify my identity?", "I withdrew $100 but only received $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get another card", "pos": "How do i request more physical cards?", "neg": ["How long does it take to make an urgent transfer from China?", "How long will the $1 charge show as pending?", "I didnt get the correct exchange rate for getting cash", "My transfer failed, why?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "When can I expect my new card to get here?", "I have received my statement but I do not see my refund, why is that?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "Why is my withdrawl to cash still pending?", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I receive more physical cards", "pos": "Is it possible to purchase more physical cards with my account?", "neg": ["Why is there an extra charge of 1 dollar on my statement?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "Why would I need a disposable card?", "Why isn't the recipient seeing the transaction? I just sent the money.", "Is there a auto top-up option?", "I want to cancel my card. I think someone else is using it.", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "Are my contactless settings correct? I tried to use it today but it wasn't working.", "I got an unexpected charge on my transfers. How can I correct this?", "Can I receive my card anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm looking to get an additional card.", "pos": "Can I get another card?", "neg": ["I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Is there a charge for top-ups?", "I moved to a new city and need to change my address", "i don't see the top-up verification code anywhere", "Can you refund my purchase?", "I do not think the pop up went through yet.", "Can I use Apple Pay to top-up?", "How will I know my pin number?", "Someone might be using my card that is not me.", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i request more physical cards?", "pos": "I would like to give another card to my daughter, how can I proceed?", "neg": ["The atm didn'y give me all the cash", "I've been charged an extra £1 and I don't know why", "I found the card that I thought I lost, and I would like to reactivate it.", "Am I the only one who can top-up my account?", "Can I choose what card I can use", "Should I be seeing a fee applied for my money transfer?", "why do i need to verify the top up?", "If I were to do a transfer, what is the rate for that?", "Can I use my apple watch to top up?", "What is the reason I couldn't do a transfer to a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I gonna be charged for sending out more cards?", "pos": "I would like to give another card to my daughter, how can I proceed?", "neg": ["i cannot seem to activate card", "How come I can't seem to verify my id?", "Are there any charges for European bank card for top up?", "I purchased this item and would like a refund", "Someone else used my card to withdraw cash from an ATM", "Currency exchanges have any extra fees?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "I notice there's a pending payment on my card.", "Is there a transaction limit for a disposable card?", "Why do you need so much information about my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to purchase more physical cards with my account?", "pos": "Can my daughter also have a card issued in her name, but linked to my account?", "neg": ["The ATM gave me less cash than requested", "What is the most I can top-up?", "Are there limits to businesses that will accept this card?", "What steps do I take to unblock my PIN?", "I cannot make a transfer to another account.", "I think my card is stolen!", "Can you send me the actual card?", "Why hasn't my transaction arrived?", "Can I change my PIN if I want to?", "How would my friend be able to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to give another card to my daughter, how can I proceed?", "pos": "I would like to get a few more physical cards.", "neg": ["Could you help my figure out the exchange fee?", "Why was I charged twice?", "Can you assist me in acquiring a virtual card?", "Unable to complete transfer, states 'declined'", "Can I get a new card with new expiration date in China?", "Is there a fee to get an actual card?", "When will my card be delivered?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "Does Google Pay offer a top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get another card?", "pos": "How many physical cards am I allowed to have?", "neg": ["I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "My card payment failed.", "Can you please explain why my transfer failed?", "How would I be able to make changes to my personal details?", "On what do you base your exchange rates?", "I have been double charged", "why must I prove ID", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "Please show me how my friend can send me money.", "When I tried to access my cash, I wasn't allowed!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many different cards can I have for my account?", "pos": "Can I have a duplicate second card?", "neg": ["How do I transfer money from one bank account to another?", "I made a transaction to the wrong account!", "My phone is missing.", "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "Can I order a card please?", "What ATM locations are near me?", "Someone else charged my card!", "I do not know what this cash withdrawal is", "I did not receive the correct amount for the exchange rate.", "If I get a transfer from Europe, how long until it is in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I order additional cards?", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["What is my top-up limit?", "I couldn't transfer money to a beneficiery", "Do top-ups have a limit?", "There is a withdrawal waiting.", "Can I use a cheque to top up my account", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "I want to use my card. How do I activate it?", "Can you help me retrieve my card?", "Was there a problem with topping up?", "Why is my top-up showing as cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many physical cards am I allowed to have?", "pos": "I would like to get a few more physical cards.", "neg": ["I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Can you tell me what the disposable cards are used for?", "Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "Where can money withdrawals be made?", "There is an extra small charge on my card! What do I do?", "I got less cash than what I specified for through the ATM.", "How can I set up Google Pay on my device?", "How long does it take for the card to come?", "I put money in my account a week ago but its still not there?? What happened to my money?", "My card got stuck in an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get a few more physical cards.", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I would like a card please.", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "My top up is not working", "I cannot remember my passcode.", "Can cash be used in physical locations to top up?", "I would like to cancel my order.", "Can I have more than 2 disposable cards?", "How can I sign up for a virtual card?", "Will be Apple Watch be able to let me top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can my daughter also have a card issued in her name, but linked to my account?", "pos": "What is the procedure for me to get more cards on my account?", "neg": ["Can I use top-up with Apple pay?", "How can I set a new pin.", "Why was I charged twice for the same transaction?", "I want to choose a new PIN.", "what are the reasons I have to proof my identity to you?", "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "How do I get a card in the EU?", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "I am unsuccessfully trying to make a transfer can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure for me to get more cards on my account?", "pos": "Can I have a duplicate second card?", "neg": ["I tried to transfer some money and it hasn't done it yet - what's going on?", "I bought something this morning and the payment is still pending", "How long does it take to prove my identity?", "A card payment on my account is shown as pending.", "how do i get a refund for a direct debit payment i didn't make", "In my statement, there was an extra €1 fee", "I no longer have my phone.", "There should be a cash withdrawal that I haven't seen yet.", "There has been a red flag on my top up.", "I want to start using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a duplicate second card?", "pos": "I am interested in giving a second card to my daughter, how can I make this happen?", "neg": ["I lost my phone and need help protecting it.", "What are my bank details so I can do a transfer?", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Do you charge for transfers?", "I added money but my top-up wasn't processed by the app.", "What is the current exchange rate?", "Using Google Pay, can I top up?", "A withdrawal is showing that I don't recognize", "My phone got stolen, how can I use the app?", "Can I track the card that you sent me in the mail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your check-cashing policy?", "pos": "I got a cheque that I want to top up with?", "neg": ["What can I do if my passcode won't work?", "My balance was not updated after transferring money.", "Why do I need to verify my funds?", "What cash stations take this card?", "Tell me about the limit for top ups.", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "I see an unauthorized withdraw.", "The machine only paid me a hundred when I wanted 20", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept cash?", "pos": "How do you top-up using cash?", "neg": ["Can you tell me how I go about activating a new card?", "When I received my cash; they had my exchange rate incorrect.", "Your service is bad.  Close my account.", "I don't understand where this charge came from.", "Why didn't my transfer get to the recipient?", "Why did my top up get pulled back out?", "Will you guys charge me for topping up by transfer?", "I am looking to get a Visa credit card, what must I do to achieve this?", "I did a transaction to a wrong account!", "What is the reason why the transfer shows as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to use a cheque to top up my account?", "pos": "I'm trying to use a cheque to top up", "neg": ["I'd like to open an account for my kids can I do that?", "What should I do if I have used all of my PIN tries?", "Could you tell me what your exchange rates are?", "My account seems a bit off and getting weird charges.", "My card payment was reverted, why?", "Can my daughter also have a card issued in her name, but linked to my account?", "What is the way to go about getting a virtual card?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "The top-up I ordered didn't process.", "It won't let me verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to top up using a cheque?", "pos": "I want to top up by cheque", "neg": ["Can I reactivate my card? I reported it lost and found it this morning in my jacket.", "Why has my card declined", "I have kids and I'm curious at what age could they start to use your service.", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "Can you assist on apple watch top ups?", "Is there a fee for a SEPA transfer", "There's a card payment I didn't make", "Why was my account assessed a fee?", "Where do I scan my card?", "Will I get charged for topping up with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use a check to top up?", "pos": "can i top up with check?", "neg": ["Where can I check to see where the money in my account came from?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "would I need to pay extra for exchanging currencies?", "I cannot tell what my top up currently is.", "I want one of the virtual cards!", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "What's wrong with my card? The clerk at the grocery store said it was declined.", "Is there a way I can have a mastercard?", "How do I dispute a direct debit transaction?", "What do I do if I have exceeded all my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I write a cheque to top up?", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["How do I find the top-up verification code?", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "Are there restrictions on new cards in China?", "there is a debit i dont recognize", "Can you walk me through how I can edit some of my personal information?", "Will you work with any fiat currencies?", "How do I activate and link my new card?", "How many top-ups am I allowed to do?", "I need to cancel a transaction on my debit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up with cash?", "pos": "can i use check to top up", "neg": ["I need to cancel a purchase that I made the other day.", "When will I have access to my pin number?", "tell me why I was charged more with my card?", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "Why was I charged an extra fee when using an ATM?", "When will my deposit post to my account?", "How do I get the passcode reset?", "What fiat currencies are used for exchange?", "The transger I tried to make failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I top up?", "pos": "I'm trying to use a cheque to top up", "neg": ["I need to deposit my virtual card, how do i do that.", "Am I the only one who can top-up my account?", "I do not need GBP, I need AUD, how do I convert it?", "What amount can I top-up?", "How long will it take to get to the US?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "I lost my phone.  What do I do to block someone else from using my account?", "Does my account have the option to hold multiple currencies?", "How long does it take for a transfer to reach my account?", "Where do I unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How dp i top up with a cheque ?", "pos": "I want to deposit my check to top up my account", "neg": ["My card has been lost / stolen", "What do you do to transfer money to my account?", "How much is the charge to top up via credit card?", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "My account seems a bit off and getting weird charges.", "What do the disposable cards do?", "I was made to pay an additional pound!", "Can you please reactivate my card?", "How do I receive a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are cheques accepted for a top up?", "pos": "I need a hand here, I need to top up cash.", "neg": ["How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "How old does my daughter have to be to open an account?", "Can I use my apple watch to top up?", "I'd like to open an account for my children. How can I do that?", "i transfered and yet it is still pending", "I want a backup second card. Is this possible?", "How do I verify the top-up card?", "I am still waiting for my card.", "How do I get refills to my card when I'm traveling?", "I don't want this account anymore, how do I delete it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i have been trying to top up my account with a check but it won't work", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["If I exchange currencies on a frequent basis can I receive a discount?", "I want to close my account & I will never do business with you again.", "I don't remember my passcode?", "Please explain to me how to know where my funds are from.", "Are there any fees to get additional cards?", "I am wondering about a transfer from a different country that doesn't show up yet?", "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "Why has my withdrawal not posted?", "My card is not able to be activated how do I get it to work?", "Why didn't this transfer work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I only top-up digitally? Or could I use cash?", "pos": "How can I put more money into my account?", "neg": ["how can i exchange currencies", "What do I need for activation of my card?", "I need to close my account as soon as possible.", "I have a transaction and would like to know if I it's cancelable?", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "Will be Apple Watch be able to let me top up?", "Will I be charged for receiving money?", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "Please delete this account.", "I can still see money in my account after making a payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use a cheque to pay.", "pos": "How can I put more money into my account?", "neg": ["Do you know the process how to activate my card?", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "Are your cards available in the EU?", "Which currencies do you handle?", "When did I get a $1 extra fee on my statement?", "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "The service here is horrible, I want to delete my account.", "I think the exchange rate for the cash I withdrew wasn't correct.", "why did i only get 20.00", "The exchange rate that was applied for an international purchase was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for depositing cash into my account?", "pos": "Can I top up my balance with a cheque?", "neg": ["Will it cost extra to add money to an international card?", "Are there any limits if I use these virtual cards?", "How do I find my PIN?", "What do I need to do in order to use my card I just got?", "When will my transfer from the US get here?", "I paid with card and I was charged a fee", "For the identity check, what kind of documents do I need to have?", "I bought something that I need a refund for.", "The amount of cash I received did not match the amount I requested", "Is there a way to order a virtual card on the website?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What apps can I use to top up my account?", "pos": "Is it possible for me to top up with a cheque?", "neg": ["Is it possible to get a physical card?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "What are your exchange rates calculated from?", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "I bought something and want the money refunded can I get some help with that?", "Can you tell me what i steps i should take since my card was stolen?", "I've been waiting for 3 days, why is my withdrawal still pending?", "I'm dissatisfied with the service and would like to terminate the account.", "I am unhappy with an item I bought. How do I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a cheque to top up my account", "pos": "Can I mail in a check to top up?", "neg": ["My card is due to expire soon.", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "how long does it take to transfer money, my retailer is waiting", "I don't need to transfer anymore and I want to cancel it.", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "I want to find out what happened to my new card?", "If I want to send out more cards, do you charge extra for that?", "How long do bank transfers usually take?", "Why did you charge me for taking out cash?", "I transferred money, why was charged for an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long before a check I send clears?", "pos": "If I need to top up with cash where should I look?", "neg": ["The app is having trouble verifying my identity.", "I'm interested in what your exchange rates are based on.", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "How can I transfer some money into a foreign account?", "Why can't I transfer to another account?", "Why can I not do a transfer to a beneficiary?", "The expiration of my card is near, how do I order a new card?", "My transfer is still pending, why?", "What different currencies can I get?", "My exchange rate was wrong for an Item I bought!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept cheques for top ups?", "pos": "Can you tell me where to find top up by cash deposit?", "neg": ["An item I bought had the wrong exchange rate applied.", "Why is my identity verification process not working?", "I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "Transferring money using credit card", "How do I get a refund for something I bought?", "I need to find the card I received in the app.", "What do I need to do to link my new card for my account?", "my money, where is it coming from?", "What steps do I have to take to change my PIN?", "How much extra will I be charged for exchanging foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I cash deposit to top up my account", "pos": "I want to do a cash deposit to top up. How do I do this?", "neg": ["My statement shows and extra 1$ that was charged to it and I would like to know why.", "Do you have support for flat currencies?", "Is topping up free?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "In the exchange and holding, what fiat is allowed?", "I need to urgently transfer something from China. How long will it approximately take?", "My transfer failed.  Help!", "How do I go about exchanging currencies with this app?", "What do I do if someone used my card without my permission?", "Why can't I topup my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "No option to top up with a cheque ?", "pos": "can i top up with check?", "neg": ["My account was charged a debit payment I don't recognize.", "I really want a physical card. How do I get one?", "Why did a transaction I made charge me $1?", "Help me!  I don't know what my password is.", "How do I know if my top-up went through?", "I need my card immediately.", "How does one send me money?", "Could you please help me figure out why the seller has not received their money after I sent it.", "Soon my card will expire, how do I get a new one?", "What does it mean when it says that I have a payment that is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up with a cheque?", "pos": "Can I top-up by cheque?", "neg": ["why does it take so long to verify my id", "I was declined when trying to withdrawal cash!", "would a visa or mastercard be more suited to me?", "How can I look at where my available cash is coming from?", "Exchange fee help?", "Can topping up be automatic?", "What are the steps for changing my passcode?", "I will not be able to verify my identity.", "I am worried about fees for top up cards?", "The company is no good, please terminate my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up with cash", "pos": "I can't find any option to top up with a cheque?", "neg": ["The card that I have isn't working. This is the physical card.", "My throwaway virtual card won't work", "I tried to do a transfer but it didn't go through.", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "When I got cash, the exchange rate applied was wrong.", "How many active transactions can I make with a disposable card?", "The top-up I ordered didn't process.", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "Do you have EUR currency available for me?", "I have a payment that hasn't went through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I mail in a check to top up?", "pos": "Can I top-up by cheque?", "neg": ["What are eligible holding and exchange currencies?", "Can I get an auto Top-up?", "I have a new card. How do i top it up?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "Why didn't the ATM give me all my money", "My card expires very soon.  What is the cost and delivery time to get a new one?", "Can I edit my details?", "My card will expire next month, will I need to order a new one?", "What is the youngest age for an account?", "Is it possible to top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add money to my account with cash?", "pos": "Is there an option to top up with a cheque?", "neg": ["Can I obtained a Visa Card", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "My transfer failed.  Help!", "What kind of businesses will take my card?", "What fees are charged for a physical card?", "I think the payment from my card was revereted", "Where is my card PIN?", "What are acceptable documents to prove my identity?", "Where will I get my card?", "Please help me with the activation of the new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find how to top off with a check?", "pos": "Is there an option to top up with a cheque?", "neg": ["ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "My card got blocked, how do I reset?", "Why and I being charged this fee?", "How come my card doesn't work anymore?", "My app says I withdraw money from my account from an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up my account with a cheque?", "pos": "How can I put more money into my account?", "neg": ["Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "What happens if my card payment is cancelled?", "Please explain why my transfer attempt was declined. Thank you.", "What is with the need to have all my ID information?", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "How can my new card be renewed?", "Are there any restrictions for the disposable cards that I need to be aware of?", "Will you accept my salary if it's in another currency?", "How can I find out where the funds are flow?", "How do I verify the top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would I top up with a cheque?", "pos": "What types of top-up methods do you accept?", "neg": ["Please verify my source of funds.", "After inputting the wrong pin too many times, can you now help me unblock my pin?", "Says that my top-up is incomplete?", "Why was I charged a fee for debit or credit card payment?", "If I need to cash foreign transfers, how does that work?", "I used the wrong account.", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "How long does it take for my physical card to be delivered.", "Are you located in other countries?", "DO I have to be 18 to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wish to be able to top up with cash.", "pos": "Can I add to my account using a cheque?", "neg": ["I would like to know how my friend would be able to send me money", "Is there something that I can do since my phone was stolen yesterday?", "Was my transaction reverted with my card?", "Can my password be reset if I do not have it?", "This is not right, I was told I could take out cash at the ATM for free?", "how come my transfer declined", "Why has my new card still not come?", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "Which currencies will you exchange?", "How many currencies can I have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use check to deposit?", "pos": "Is it possible for me to top up with cash?", "neg": ["Why would a merchant revert my payment?", "Why is verification for my identity needed?", "I have a direct debit that I did not set up", "I just deposited cash to my account and can't find it!", "I want to close my account & I will never do business with you again.", "Although I am not located in the UK area, may i still receive a card?", "How long will it be to get this new card?", "Can I use a transfer to receive my transfer?", "Which card would I get, Visa or Mastercard?", "How come my refund hasn't appeared on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use a cheque to top up?", "pos": "Can I add to my account using a cheque?", "neg": ["where do you find your exchange rates?", "Can my daughter also have a card issued in her name, but linked to my account?", "Why was my payment declined? I keep trying my card but it's not working.", "Is a physical charge extra", "I purchased something abroad and the incorrect exchange rate was applied.", "Why is it saying I have a pending payment?", "It appears my top-ups have been canceled.", "I need to do a card activation.", "Can I change my card PIN?", "Why didn't my friend's transaction arrive yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wish to top up using a cheque.", "pos": "how can i add money to my account if you don't accept cash", "neg": ["my phone was lost", "Balance is not up to date.", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "Changing my PIN", "my payment was rejected", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I don't remember my login code", "Why does a cash withdrawal show as pending?", "I need to find the card I received in the app.", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how can i add money to my account if you don't accept cash", "pos": "Will a cheque suffice?", "neg": ["I would like to know more about what a disposable virtual card is?", "i dont recognise some of these transactions, i think someone has my card details", "I am required to make several disposable cards every day.", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "What currencies can I have?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "I can't figure out how to unblock my pin number. Can you help me?", "What steps should I take before my card expires?", "You provide support in what countries?", "I can't see a transfer to my account I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to deposit my check to top up my account", "pos": "I would like to use cash to make a top-up?", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "How many top-ups can be approved?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "What is the extra fee on my statement?", "What should I do if my physical card isn't working?", "I've been waiting ages and my PIN hasn't gotten here.", "Can I use my account even though the identity verification has not passed yet?", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "What is the max I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I transfer a cheque into my account?", "pos": "i would like to top up with check", "neg": ["I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "What do I need to do to cancel a transaction?", "Why wont the ATM give me cash?", "What does it mean when a cash withdrawal is pending?", "My phone has been stolen.  How can I make sure no one uses my account from it?", "I think the payment from my card was revereted", "Do I get a real card?", "How do you check my identity?", "How much does it cost for a physical card?", "Whats the limit on my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find any option to top up with a cheque?", "pos": "Can I top up my account with a check?", "neg": ["The wrong exchange rate was applied to me while pulling out cash.", "I can't seem to use my card. Can you help?", "Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.", "Please tell me how I can receive a physical card", "How do I know what the exchange rate will be when I make an exchange.", "Will my card be here soon?", "I need to verify the source of funds.", "What kind of businesses will take my card?", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "I'm having difficulty verifying my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to use a cheque to top up", "pos": "Can I top-up by cheque?", "neg": ["Can you please explain how bank transfers work?", "Why has my card payment been reversed?", "Can I unblock my PIN in the app?", "Can I change my card PIN?", "Will I be charged for a top off transfer?", "Why is there a €1 charge on my statement?", "I am locked out from entering my pin.", "Why would I be charged an extra fee while doing a transfer?", "Which currencies can I use to add money?", "what is the fee for a transfer into my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I deposit cash to top up?", "pos": "i would like to top up with check", "neg": ["Where are the cards delivered to", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "Why has my card payment been reversed?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "What process should I use to transfer money into my account?", "I need to make several disposable cards per day.", "The app is showing a direct debit transaction that I did not perform", "I've made a bank transfer but the money doesn't seem to be in my account.", "There was an extra charge when I used my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up using cash?", "pos": "Can you tell me where to find top up by cash deposit?", "neg": ["Can you provide me a disposable virtual card?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "What kind of businesses will take my card?", "Please tell me the steps to verify my identity.", "Are you available in my country?", "how does my statement get updated so i know when a refund will reflect on my balance", "Where in the app do I go to verify my identity?", "How many different cards can I have for my account?", "can i top up from a usa credit card", "Delete my account please. Now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a cheque that I want to top up with?", "pos": "Is it possible for me to top up with a cheque?", "neg": ["I see a direct debit that I didn't authorize", "Why does my statement have an extra fee?", "What happened to the money that I deposited?", "Could you please tell me how to activate my new card?", "Can you tell me why I wasn't able to complete my transfer?", "Do I need to verify the top-up?", "I looked at my statement and found a payment I and found a mistake.", "I am sure I have plenty of money to transfer but my transfer is being declined.", "why would a merchant refuse a payment", "What are the rules for a top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you top up with a cheque?", "pos": "Where is the option to top up with a cheque?", "neg": ["Where can I check out the source of available funds in my account?", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "What does it mean if my payment is pending?", "daughter needs card, how do i add her", "Why is there a fee for getting cash?", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "Help me create several temp cards every day.", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "My app shows a direct debit that isn't mine.", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to do a cash deposit to top up. How do I do this?", "pos": "Is there such thing as top up by cheque?", "neg": ["What do I use to verify my identity?", "I want to deactivate my account.", "I have a payment that hasn't went through yet.", "Need to report a change of address.", "Where do I activate my card?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "Why does my payment appear as pending?", "What are the steps I need to take to cancel a transaction?", "My topup got reverted. Please let me know if there is any issue in system.", "why was i charged a fee to transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I deposit a check?", "pos": "How do I deposit cash?", "neg": ["There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "where do i go to transfer money from one account to this one", "I lost my card. Can you help me?", "Why does the same transaction appear multiple times?", "Can you provide information for freezing my card immediately?", "app malfunctioning, does not know its me", "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?", "When will my deposit be processed?", "Why would my card payment be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to deposit a cheque into my account and it is not letting me.", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["why was i chargged", "How much do I have to pay to accept an international transfer?", "My pin needs unblocking, unblock it please?", "Do you charge extra for exchanging currencies?", "Why is my last transfer pending?", "Do currency exchanges cost extra?", "Do you have any card fees if I want to add money using an international card?", "My transfer didn't work! Help!", "I need to move money to another beneficiary. Why is it not working?", "I did not have the right exchange rate applied to my situation of pulling out cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I find top up by cash deposit?", "pos": "How do I use cash to top up my account?", "neg": ["I'm trying to verify my top up card, how do I do that?", "Have a payment that I haven't done.", "Is it possible to use my apple watch for topping up?", "Why has my top-up been denied?", "What are the disposable cards for?", "At what places accept my card?", "I have another card from the U.S. Will you be able to accept that one?", "What's the phone number to freeze a card?", "Is my card actually working? It's the first time I tried using it", "What is the Top up rate charge for using a card in the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up by cheque?", "pos": "Can I use a check to get gas?", "neg": ["It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "How long is the delivery time to the US?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "I seem to of forgotten my passcode.", "How long does it take for me to get my pin", "I need to change my data.", "How can I tell where the money came from?", "Where is my new card if I haven't received it yet?", "Can I get a new card?", "i accidentally entered in my retailers information, what should i do next"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i get top up with cash deposit", "pos": "I want to top up by cheque", "neg": ["We want to start a college fund for my daughter.", "How will I know what the exchange rate is?", "I don't understand why you want so much of my personal info.", "I think my card payment was cancelled. What happened?", "I have to make more then a few disposable cards per day.", "Google pay top up not working.", "How much does it cost to do a transfer?", "If someone in a different country sends me money, do I have to pay a fee?", "I would like to know how exchange rates are calculated when transferring funds.", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I deposit cash?", "pos": "Will a cheque suffice?", "neg": ["do you offer refunds? i would like to return purchase.", "There is a card payment that I'm not recognizing.", "Is it possible to have an item refunded?", "I bought an item that I was charged a different exchange rate for.", "what cards can i use to add money to my account", "Someone took my card without permission", "You charged me more than once for the same transaction!", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Is there a way you can have money from a purchase I made refunded to my account.", "What do I need to do to transfer money with my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be able to top up by cheque?", "pos": "Is it possible for me to top up with cash?", "neg": ["I did a payment but it was reverted by the app", "The expiration of my card is near, how do I order a new card?", "The currency exchange for my purchase in foreign currency is incorrect.", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "I want to get a refund.", "What's going on? My card wont accept any transactions.", "Do you offer disposable virtual cards too?", "I noticed that there's a payment on my card that's pending.", "How does a US resident go about acquiring a new card?", "I need to cancel a transfer I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i use check to top up", "pos": "How can I add physical money to my card?", "neg": ["The exchange rate from my card payment isn't right.", "how can i exchange currencies", "How come I can see an extra charge for my transfer?", "My transfer hasn't appeared yet", "I couldnt get cash in an ATM", "Will I receive all the money sent to my account by SEPA transfer?", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "I was charged twice, when I didn't purchase anything twice.", "I have multiple of the same transaction", "Why has my money been returned back to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where to find top up by cash deposit?", "pos": "Can cash be used in physical locations to top up?", "neg": ["What is the procedure for depositing a virtual card", "I have to quickly transfer something to China. How long will it take to arrive there?", "What's the tracking on the card you sent?", "Do you have to be in the UK to get a card?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "I don't know why my card payment did not work", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "What limits are there on the virtual cards?", "What is the procedure for activating this card?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you accept cheques for top-up?", "pos": "Who do I make a check out to if I want to top off my account?", "neg": ["What steps do I do to transfer money using my credit card?", "I did a cash deposit to my account but my balance is still the same. What happened?", "I took out some cash from the ATM but it is still showing the transaction is pending.", "how do you get exchange rates", "Someone withdrew money from my account, and it wasn't me.", "I couldn't complete card activation.", "What are my payment options?", "Is it normal to get charged extra when i use my card?", "How to I close my account?", "Can you tell me how transferring money into my account works?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up online?", "pos": "Is it possible for me to top up with a cheque?", "neg": ["I paid two weeks ago and just got refunded", "Do top-up limits exist?", "What are the currency exchange fees?", "Is there an age limit to when my child can use these services?", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "Please verify my top-up card", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "How do i request more physical cards?", "Are there any top-up limits?", "I am blocked now because I entered the wrong pin, need help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is topping up with cash allowed?", "pos": "Can I top up my account with a check?", "neg": ["Which countries are supported", "How do I get money from friends?", "Is there a reason my new card hasn't arrived?", "I cannot get my google pay to work.", "I would like to exchange currency  What types are there?", "My top up is giving me problems. What is wrong with it?", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "When will I get my money? It's been too long.", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "Can I use my account now, even though my identity verification has not gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I look for cash top up?", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["I want to have an item refunded can I do that?", "how many virtual cards can i have, i want 8", "Where is the cash deposit I made?", "Do I need to verify my top-up?", "What can I and can't do with the disposable cards?", "passcode retrieval", "What do I need to do to cancel a transaction?", "What are the restrictions of the disposable cards?", "The ATM kept my card?", "I messed up and made a transaction using the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an option to top up with a cheque?", "pos": "how do i find top up for cash deposit", "neg": ["There is a direct debit charge on my account that I don't recognize.", "My cash withdrawl has the wrong rate of exchange.", "What is the time for a transfer?", "Do you have to be in the UK to get a card?", "What is the system for determining the exchange rate?", "What steps do I need to get another card?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "Are there any charges for top ups?", "I need another card", "I think the exchange rate for the cash I withdrew wasn't correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up by cheque", "pos": "Can I top up my account with a check?", "neg": ["I believe my card payment were reverted", "What is the number of transactions for one disposable card?", "How much will I be charged for a cross-currency exchange?", "I can't figure out how to transfer money into my account.", "Why am I being charged a fee on a card payment?", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "Who is giving me my money?", "Tell me how to verify a top up.", "I'm not sure how to provide my identity.", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where would I find top up by cash deposit?", "pos": "I would like to pay by cheque.", "neg": ["My beneficiary is unable to transact", "Why isn't my pending transfer finished?", "Who can have access to top up my account?", "What was the issue with my topping up?", "why do you verify the top up", "When will my top up be approved?", "When do i activate auto top-up?", "when does my balance update for a transfer", "Is there a cost to receive money?", "Why is there a direct debit payment on my statement that I didn't do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to use this cheque to top up.  Can you tell me how to do that?", "pos": "I want to top up my account with a cheque", "neg": ["Could you tell me why my top up isn't showing in my wallet?", "Where is the cash deposit I made?", "Why was I charged a fee for my withdrawal?", "I am waiting on this refund, hurry up.", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "My top-up is not working. Why is that?", "What currencies can I exchange?", "I transferred some funds but I don't see it", "I added money but my top-up wasn't processed by the app.", "There is a payment that I was charged two times for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What types of top-up methods do you accept?", "pos": "Can I purchase with cash or cheque?", "neg": ["How do you find the exchange rate?", "The ATM wouldn't let me withdraw cash.", "Why am I being charged for getting cash?", "I need to make my card PIN a different number", "My account was charged a debit payment I don't recognize.", "Who can request disposable cards?", "Are there a certain amount of transactions i can do with one disposable card?", "My top-up failed to go through.", "Could you send me and up date on the arrival of my card?", "My ATM withdrawal is taking forever"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the best way to use a cheque to top up?", "pos": "I would like to pay by cheque.", "neg": ["My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?", "Can I increase my top-up maximum?", "why didnt my account allow a transfer", "How long after a failed topup will funds refurn to account", "do you have a fee for receiving a SEPA transfer?", "I want to choose a new PIN.", "My new card just arrived, how can I activate it?", "What do I have to do to activate my card?", "My card got charged twice for the same thing!", "There's an extra fee on my statement, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can cash be used in physical locations to top up?", "pos": "I can't find out how to top-up my account using cash.", "neg": ["Transfers from the US how long will the wait be?", "Where is a Mastercard ATM?", "Help me get the virtual card working.", "My cash deposit isn't in my account. What happened?", "How long does it take to get my money", "Why am I being charged to withdrawal money?", "my card was refused, why?", "I don't know what this Direct Debit payment on my account is for.", "Can you tell me the status of my new card?", "do you have a fee for receiving a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there such thing as top up by cheque?", "pos": "How can I put more money into my account?", "neg": ["I was mistakenly charged a fee for using my card.", "There's a cash withdrawal on my account that I didn't make", "i have a pending top-up", "What's the fee for exchange of foreign currencies?", "please cancel the transaction", "My identity verification didn't work", "want a new card what are the fees", "What should I do if I have used all of my PIN tries?", "Are there any fees when exchanging to foreign currencies?", "My identity is unable to be verified."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i find top up for cash deposit", "pos": "How can I fill up my gas tank using a check?", "neg": ["What should I do?  My card has been stolen!", "Do you offer disposable virtual cards too?", "I need my card to be delivered fast", "I would like to use one of my cards for a family member. Is that allowed?", "After I deposited my cash, I still don't see it in my account.", "An extra pound was charged!", "how long does it take to transfer money, my retailer is waiting", "Can I use my card to withdraw from my account?", "When will my transfer move out of pending stage?", "I believe my card has been compromised because of a strange withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are my payment options for topping off my account?", "pos": "Can I use a check to get gas?", "neg": ["If there isn't much money left over, will it top-up automatically?", "I couldn't pay with my card", "how long does it take to transfer money, my retailer is waiting", "How do I transfer money from one bank account to another?", "My disposable virtual card was rejected.", "How do I get my card?", "How many different currencies can I hold money in?", "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "Why is my transfer still pending?", "Why was I not allowed to do a transfer to a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top-up my card with a cheque?", "pos": "How do I use cash to top up my account?", "neg": ["How do I get extra physical cards?", "I see in the app some cash was withdrawn, but it's not mine.", "Can I exchange currency for different types?", "Does it cost much or take long to get a new card? Mine is about to expire.", "I am trying  to  transfer and  it has been  stopped why is  that", "It's been some time since refilled the top-up.", "What can I do with a disposable virtual card?", "Is there a reason behind why my transfer did not work?", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "I want a refund on the things i bought"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a hand here, I need to top up cash.", "pos": "How do I use cash to top up my account?", "neg": ["I am seeing in the App a payment that its not mine", "My top-up seems to be pending for a long time?", "My cards were stolen", "Why use a disposable card?", "may I have a Visa and a Mastercard from you.", "I was charged a fee for a transfer. Where did it come from?", "There's a cash withdrawal I am certain I did not make", "I do not know why I was charged for the $1 transaction.", "My phone is missing.", "I can't get my virtual card to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up by cheque?", "pos": "where can i deposit a check", "neg": ["Can someone assist me with activating my card?", "I have a pending transaction", "What is the refund policy?", "Does it matter which card I use", "How do I go about ordering a card?", "I just moved to the US how do I get a card?", "I do not know what this cash withdrawal is", "I wanted to know why there is a transfer of mine pending.", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "I cant transfer money into my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to pay by cheque.", "pos": "Can I use a check to get gas?", "neg": ["Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "Why is there an extra €1 fee in my statement?", "Why is my last cheque deposit taking so long?", "What can I use to verify my identity?", "I am still waiting for verification.  Can I use my account before I am verified?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "I no longer want this account, what should I do?", "For the identity check, what kind of documents do I need to have?", "Help me get the virtual card working.", "I made a card payment which is showing me pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me please, I need to top up cash.", "pos": "I'll send a check to top up my account", "neg": ["If I exchange currencies on a regular basis, is there a discount?", "I made a transfer recently but it has not changed on my dashboard.", "I can't activate my card?", "Some cash has been withdrawn but I didn't do it.", "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "In regards to my card payment, the exchange rate is incorrect.", "Can I already use my account although the identity verification has not passed yet?", "A direct debit payment I didn't do shows in my app", "My card was stolen", "I need a number of disposable cards everyday."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What form of payments can I use for topping up?", "pos": "How can I add physical money to my card?", "neg": ["I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "Why hasn't the app verified my identity?", "Can I have my account add money automatically in certain intervals?", "Help!  In the app there is a direct debit that I don't remember.", "I found my old card. Can I link it back into the app?", "I couldn't complete card activation.", "There was an extra fee when I was at the ATM.  Why?", "I went to look at my top-up and it was canceled, can you tell me why this happend?", "What do I have to do to get my virtual card?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I put more money into my account?", "pos": "I can't find how to top up my account with a check.  Where is that?", "neg": ["The amount of cash I received was not the full amount", "Declined, transfer not completed.", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "I could not access my money at the ATM", "My cards were stolen", "How long does it take for a refund to appear?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "I bought an item and the exchange rate was wrong.", "How can I make my card show up in the app?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up with a cheque?", "pos": "Can I use cash to top up", "neg": ["I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "I tried to withdraw cash, but got declined!", "What currencies can be exchanged in the app?", "My card appears to have never arrived?", "Are transfers not free? I didn't know I would be charged for transfers.", "How can I access my account when I have lost my phone?", "I was wrongfully charged one pound.", "My card payment was reverted", "What does it mean if my cash withdrawal does not show up properly?", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I add physical money to my card?", "pos": "Is it possible for me to top up with cash?", "neg": ["can i transfer money i the app", "An ATM machine didn't return my card.", "My card payment reverted back, I think.", "My bill shows the same charge more than once", "The app reverted my top up", "I found a transfer fee - is that correct?", "What fiat currencies can I use for holding and exchanging?", "When will the transaction be done?", "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "Can you send me the actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i would like to top up with check", "pos": "What is the procedure for topping up with a cheque?", "neg": ["What kind of cards an currency do you support?", "Why am I being charged a fee on a card payment?", "What should I do if my passcode won't work?", "I don't know why my card payment did not work", "where can I see who sent me funds", "How do I link an existing card?", "Why does it cost more to pay with my card?", "I know I'm getting a new card but would like know when I can expect to receive it.", "Is there a fee for a SEPA transfer", "Where do I go to see the source of my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help, I need to top up my account. Where do I send a check?", "pos": "Where's the button to top up with a cheque?", "neg": ["How do I set up an account for my children?", "I  see an extra 1£ charge on my app. Why did It charge me extra?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "I received a \"declined\" message when doing a transfer", "This exchange rate on my purchase is wrong.", "Can I change my PIN without going to a bank branch?", "My address needs to be changed.", "Why was I charged an additional fee when paying with card?", "Why is my top-up showing as reverted?", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use cash to top up.", "pos": "What is not accepted in order for me to top up my account?", "neg": ["I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Can I top up for free using a European card?", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "I tried to transfer but it was declined", "Why did the top-up fail?", "Are there any top-up limits?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "Can I have a supplementary card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to use cash to make a top-up?", "pos": "Can I top up my account with a check?", "neg": ["Is it okay to hold money in multiple currencies?", "Why can't I add any beneficiary I choose?", "i cant seem to activate card", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "Would I need to pay extra for currency exchanges?", "When will the check I deposited post to my account?", "Can you let me know why my cash withdrawal is still pending?", "Why did they take more money out then I withdrawed?", "What is this direct debit in my statement?", "I have lost my phone."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up my account with a cheque", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["How do I get my cash withdrawal to show?", "can I top up an apple pay?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Foreign currency rates were put in wrong at an ATM i used.", "why do i have to verify top up?", "The ATM didnt return my card!", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "I did a cash deposit to my account but my balance is still the same. What happened?", "How can I choose between Visa and Mastercard?", "Do you take SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will a cheque suffice?", "pos": "How can I fill up my gas tank using a check?", "neg": ["Why is there an unknown card payment?", "Is a new debit card free?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Is there an auto top up option?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "the exchange rate is wrong from something I got in another country", "What is this fee for card payment?", "Show me where I can see the PIN?", "What can you use the disposable cards for?", "can I choose delivery times to suite me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to top up using a cheque", "pos": "Who do I make a check out to if I want to top off my account?", "neg": ["How to unblock my PIN?", "How do I get a card in the EU?", "Is there a pay structure for currency exchanges?", "Can I track history on funds?", "What is the system for determining the exchange rate?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Help me please, My Apple Pay American Express top up does not work.", "Where is the money that I transferred.", "why does my statement contain an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have any options to top up with a cheque on my account?", "pos": "How do you top-up using cash?", "neg": ["I have a payment that is still pending", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "Hi something is going on with the app.  I see some payments I didn't make?", "Will I be able to get both a visa and a mastercard?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "What is going on with it saying my card payment was declined?", "My bill shows the same charge more than once", "I took out money, and didn't get all of it.", "Where is the PIN for my card located?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who do I make a check out to if I want to top off my account?", "pos": "How do you top-up using cash?", "neg": ["I need an actual card that I can hold in my hand, how do I do that?", "Is there anything to do because my phone was stolen?", "How do I see the source of my money?", "My card wasn't working in a shop", "My friend would like to send me money. What are the options available to them?", "I have just read my statement and there is a payment I don't recognise.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "IS there a fee to exchange currency?", "I think that my card has been stolen!", "I tried withdrawing but my cash is not showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I top up by cheque?", "pos": "Is there anyway to use a cheque to top up?", "neg": ["Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "I need to order a new virtual card, how do I do that?", "how much for topping up by card?", "My top up was denied", "And do you have virtual cards instead of physical ones?", "Can my job deposit my wages directly into the account.", "What do you charge to top up US cards?", "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "I tired to get cash in the ATM but it was cancelled", "is there a foreign currencies charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I purchase with cash or cheque?", "pos": "can i top up with check?", "neg": ["Instruct me how to reset the passcode.", "What types of currencies do you accept?", "My last name has changed and I need to update my account details.", "How is my card payment still pending?", "auto-top up option can be found where?", "I need to order a new card, can you please direct me to the virtual cards?", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "What is the reason that my top-up is still pending?", "How do I get a new card as your machine swallowed mine!", "Can I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use cash to top up", "pos": "Can I top up using my cheque?", "neg": ["A withdraw I tried to make at the ATM was declined I don't know why.", "I want to shut down my account as soon as possible.", "if i found a lost card can i put it back in app", "I know there's an auto-top option but I can not locate it when I look?", "How much is it to send out additional cards?", "Can you give me a virtual card?", "I have a transfer that was declined.", "I did not make a cash withdrawal that is on my statement", "I need more physical cards than I have right now!", "Is it possible for friends to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure for topping up with a cheque?", "pos": "Am I able to top up with this cheque I received?", "neg": ["How can I check to see where my funds come from?", "I'm confused ass to why my contactless is not working.", "When will my payment go through?", "Is there a way to track my card?", "I have a card payment I didn't make", "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "I see money go out that I didn't withdraw.", "how do i track the moeney", "Someone used my card without my permission.", "Why did the ATM take my card and keep it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What physical locations can I use cash to top up?", "pos": "Am I able to top up with this cheque I received?", "neg": ["I received a different amount of cash than what I entered.", "Is there a fee to order a physical card?", "Is my credit card supported for top-ups?", "I'm interested in learning more about product refunds.", "Do I have a Visa card as an option?", "How much do I have to pay to accept an international transfer?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "I need more physical cards than I have right now!", "Can I still access the app even though my phone was stolen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I need to top up with cash where should I look?", "pos": "Can I top up my balance with a cheque?", "neg": ["I got declined when attempting a transfer", "I want to top up by card", "The card payment I made didn't work.", "My card is about to expire. Do I have to go to a branch to order a new card?", "I an not sure but it looks as if a card payment I made was cancelled.", "How do I shut down my account and get out of this company?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Where can I locate my card PIN?", "can I link a card of yours I already have?", "Is there a fee for currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up my account with a check?", "pos": "Can I top up using my cheque?", "neg": ["How much does currency exchange cost?", "Why am I charged to get money from the ATM?", "Is this app capable of exchanging currencies?", "I messed up a transfer and need to reverse it.", "I got a new card, how do I link it?", "What happens if my card payment is cancelled?", "Please verify my top-up card", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "can i add funds  with a card from the united states", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where's the button to top up with a cheque?", "pos": "Can I use a check to get gas?", "neg": ["What is the fee to top-up my account", "what is going on with my cash withdrawal? the exchange rate is wrong", "can you share card tracking number?", "I lost my card. Can you help me?", "How long will it take for the money to reach my account?", "What do I do if I think someone has used my card?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "I would like to cancel my previous transaction", "How much does it cost to top up a US-issued card?", "Can I trace where my funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there anyway to use a cheque to top up?", "pos": "where can i deposit a check", "neg": ["I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "What is your shipping policies for cards?", "I have not been able to use this card.", "What number of transactions can i do with one disposable card?", "Do you need to know my first and last name?", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "I found my card, how can I use it again?", "When will my new card arrive?", "Where do I find my PIN for my new card?", "When exchanging currencies, is there an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a check to top up?", "pos": "How do I add cash to my account?", "neg": ["I believe my top up did not work.", "I want to cancel a transfer I just made.", "Will you tell me how to exchange USD for GBP in the app?", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "I am not receiving the correct exchange rate on my card.", "how do i track the moeney", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "There is a cash withdrawal on my statement that I don't recognize", "How do I access the option to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where can i deposit a check", "pos": "How do I add cash to my account?", "neg": ["How do I receive money from someone?", "European bank card for top up will come with any extra fees?", "How can I exchange GBP for AUD?", "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "I would like to invalidate my account.  I am very disappointed with your services.", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "Why is my top up not completing?", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "My card arrived but I don't know how to get my PIN.", "I can't figure out how to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up my balance with a cheque?", "pos": "Am I able to top up with this cheque I received?", "neg": ["Can you tell me why my top-up was canceled?", "Can you please disable my current account.", "Do you have a return policy?", "My money hasn't been deposited yet. When will it be?", "What should I do if my smart phone is lost or stolen?", "My phone has been stolen.  How can I make sure no one uses my account from it?", "The ATM charged me an extra fee, Why?", "There is a direct debit patentp that I haven't authorized.", "are multiple currencies acceptable?", "Mastercard is preferred to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where do I go to top up with cash?", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["I went to top up my card and it was cancelled.", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "My card wont work at an ATM", "Why is there a charge for $1 on my account?", "Why was I double charged?", "I got married and need to change my name.", "My card is expiring soon.", "Why am I unable to withdraw money even though in the past I've done it just fine?", "I would prefer a Mastercard.", "how do i get into my account and edit my details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i top up with check?", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["Which foreign currencies can I get transferred into my account?", "I got charged a fee that shouldn't be there from my cash", "I want to top up with my Apple Watch.", "What is the purpose for verifying my identity?", "The app says that I got cash in an ATM and I didn't", "how to i go about getting my virtual card", "How do I get another card", "Money that I have transferred hasn't arrived yet", "I should not have been charged a fee for cash withdrawal.", "What is the return policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to top up with this cheque I received?", "pos": "Is it possible for me to top up with a cheque?", "neg": ["I messed up and made a transaction using the wrong account.", "What do you need for the identity verification", "Why is there an extra charge on my statement.", "What reasons could cause my top up to be reverted", "Why aren't my payment funds available to me?", "Are there any extras for exchanging currency?", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "is there a limit to top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a check to get gas?", "pos": "Can I top up using my cheque?", "neg": ["What  is the verification process for a top up card?", "I tried my PIN too many times and now my card won't work!", "Why was I charged a fee on a cash withdrawal?", "Is my account able to be topped up by my friends?", "Did I do something incorrectly? Where is my top-up?", "Delete my account please. Now!", "Duplicate transactions appear on my account", "how do I link an old card?", "Why are you charging me fees for using my card?", "How can I open an account for my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the option to top up with a cheque?", "pos": "How do you top-up using cash?", "neg": ["How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "How do I deposit through bank transfer?", "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "How many ATMs will take this card?", "I was able to find my card. How to I go about putting it into my app?", "What is the best way to get my virtual card?", "Is there an age limit to open an account", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "terminate my account please", "What is the system for determining the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add to my account using a cheque?", "pos": "Is there somewhere I can send a check to add to my account?", "neg": ["Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "Can we skip verifying?", "I would like for someone to tell me which fiat currencies that your company supports.", "How do I link the new card?", "I was told I would be getting a refund but I have yet to see it", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "Help!  In the app there is a direct debit that I don't remember.", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "My top-up didn't go through", "I happened to forget my password"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up using my cheque?", "pos": "Do you take checks?", "neg": ["When will the cash that I put in the ATM be cleared from pending status?", "I received $20 but I entered $100", "Will there be a fee if I receive a SEPA transfer", "After I transferred money the balance remained the same.", "Why can I not transfer money into my account?", "I can't see my cash deposit in my account.", "Unable to use my American Express with Apple Pay to top up my account", "Can I get another card?", "Which countries are you available in?", "It's only been a few weeks my my top-up got cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use cash to top up my account?", "pos": "How can I fill up my gas tank using a check?", "neg": ["I made a mistake and did a transaction to a wrong account, can I cancel?", "Is there a way to track the new card you sent me?", "The app says I made a cash withdrawal even though I didn't.", "How can I create another card linked to this account?", "Are bank transfers immediate?", "why would i be declined if i had money iin my account", "What should I do if I can't use my card?", "What forms of ID do you need for identity verification?", "The ATM machine would not give my card back", "Does it matter if I use Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i deposit a check here?", "pos": "I can't find out how to top-up my account using cash.", "neg": ["What's the fee for exchange of foreign currencies?", "I tried withdrawing money in another country and the exchange rate was wrong.", "Can I transfer money using a different currency?", "Where am I able to get my PIN unblocked?", "I want to cancel a transaction from this morning.", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "Why is it showing that my account has been charged a dollar that is showing as pending?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "How do I withdraw money?", "there is money in my account that i didnt put there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find out how to top-up my account using cash.", "pos": "I'll send a check to top up my account", "neg": ["How do I order a disposable virtual card?", "I did a cash deposit to my account but my balance is still the same. What happened?", "I used my card to top up but it's saying it is still pending. What does this mean?", "My account balance has not updated since I deposited a cheque recently.", "Why was there an extra charge with the withdrawal of my money?", "When I'm traveling is it possible to add money automatically at certain time points?", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "How does a bank transfer for topping my account work?", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "When does a UK transfer show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'll send a check to top up my account", "pos": "How can I fill up my gas tank using a check?", "neg": ["I received a fee for obtaining cash, is this correct?", "why do i need to verify the top up?", "Some cash I didn't get shows in my app", "Why is my identity not verified?", "I think someone stole my card because I can't find it.", "Can I use my virtual card to complete transactions for memberships?", "Where can I get a physical card?", "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "I found my card, am I able to put it back into the app?", "My card payments have stopped."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you take checks?", "pos": "How do you top-up using cash?", "neg": ["Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "I have to make more then a few disposable cards per day.", "You accepts my card?", "My transaction is showing several times.", "How long does a transfer transaction take?", "Why was a fee added to my bill when I used my card?", "Is there a fee for a SEPA transfer", "I will be traveling.  Can I add money automatically?", "What do you think of the exchange rate?", "I had transferred some money but the balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't find how to top up my account with a check.  Where is that?", "pos": "Is it possible for me to top up with cash?", "neg": ["How do I find my PIN?", "Where do I have access to a virtual card?", "What do I do now that I can't use this card?", "I made a transfer into my account and now I need to cancel it", "Help! I need to transfer something to China.", "Where is my PIN located?", "What cards do you support", "I'd prefer Mastercard.", "Is there any way to get my salary in a different currency?", "Is an auto top-up option available?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to top up with a cheque?", "pos": "How do you top-up using cash?", "neg": ["I made a transaction at an atm and was charged extra for it.", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "I recently deposited a cheque and cannot find the cash from it.", "Does it cost extra to send out more than one card?", "I don't understand where this charge came from.", "Why is the transaction to my friend still pending?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "Do you offer cards for those in other countries?", "I am locked out from entering my pin.", "How do I get my card back after the ATM swallowed it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there somewhere I can send a check to add to my account?", "pos": "How can I fill up my gas tank using a check?", "neg": ["I was trying to top up my account and it isn't working", "I didn't withdraw cash but I see that transaction on my app", "Why would I get a decline message in a transfer?", "What happened to my cash deposit?", "My last name has changed and I need to update my account details.", "How can I switch on my new card?", "Can I get a few more physical cards?", "Why was I charged a fee when I withdrew money?", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you top-up using cash?", "pos": "How do I add cash to my account?", "neg": ["I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "I was unable to transfer to another account.", "How long until my card will get here?", "Why was I charged a fee for my withdrawal?", "Will I be charged an extra fee if I need to exchange currency?", "The store card reader would not accept my card.", "How would my friend be able to send me money?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "Why is there an extra fee on my statement?", "I tried to top up but the app rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is not accepted in order for me to top up my account?", "pos": "How can I fill up my gas tank using a check?", "neg": ["I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "How do I order another card?", "How come my card payment has been declined?", "Please tell me how I can receive a physical card", "What do I do if the ATM swallowed my card?", "If there isn't a lot of money left, will it automatically top-up money?", "How long do I have to wait for a US transfer?", "How do I fix a transaction to the wrong account?", "The ATM didn't give me enough money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fill up my gas tank using a check?", "pos": "How do I add cash to my account?", "neg": ["I want to get a Visa card", "What do i do to get a physical card?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "When do I get my PIN?", "I made a transfer recently but it has not changed on my dashboard.", "The transfer I made isn't reflected in my balance", "\nWhere can I use my card?", "What cards do you support", "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to top up with cash?", "pos": "How do I add cash to my account?", "neg": ["Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "I forgot my PIN and now it is blocked.", "I have forgotten my passcode", "What are the limits to where my card will be accepted?", "I have a direct debit I didn't make", "What can I do to make my physical card work?", "Why is there an additional fee showing on the statement I received?", "I live in America, but I would like a card.", "I would like to invalidate my account.  I am very disappointed with your services.", "I'm still waiting for my top-up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where will I get my card?", "pos": "I'm interested in getting a card. How does one go about doing that?", "neg": ["My card's expiration is approaching, how do I replace it.", "the transfer to an account wasn't allowed is there any other way for me to do it", "Can I withdraw money from another bank and transfer it into my empty account?", "the bank transfer was declined", "When shipped to the US how long is delivery time?", "I put money into my account in the form of a cheque, but my balance did not change.", "I was trying to top-up and my credit card was declined. Can you tell me why?", "When do I get my PIN?", "I deposited a cheque and its been days and I still haven't received the cash!!", "I don't see a money transfer yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get a physical card?", "pos": "Is it possible to get a real card?", "neg": ["Can I use this app to change money?", "How can I configure what currency my salary is in if it's in GBP?", "How will I get my card?", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "Has my card been lost in delivery?", "Is a new debit card free?", "When will it get delivered?", "I am trying to revert a transcation I did this morning", "Whats the maximum disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do your cards get delivered to?", "pos": "Where are your cards delivered to?", "neg": ["I'm interested in holding and exchange for flat currencies, what do you support?", "I am just waiting for the transaction to be completed.", "How do I see my updated balance after I make a cheque or cash deposit?", "What are the steps I need to take to cancel a transaction?", "I need to know why a money transfer is available.", "I paid with card and was charged a fee that shouldn't be there!", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "What do I need to do for a refund?", "I got cash abroad and the exchange rate applied is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a real card", "pos": "How do I receive a card?", "neg": ["Where can i find the virtual card?", "Why is the cash withdraw I made shown as pending?", "I could not access my money at the ATM", "I have an unauthorized direct debit on my account", "Can i make transactions before identity verification?", "What fiat money can I used in the exchange and holding?", "Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "Why would my payment still show as pending?", "I need my card right away."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the places that you deliver cards to?", "pos": "how much does a card cost and why do you charge me", "neg": ["I need assistance with activating my new card.", "Does google play offer the service to Top up?", "I got this stupid fee after taking cash out, why?", "I didn't get my card back from the ATM.", "I have a trasnger that is pending and wondered about it.", "How do I get a virtual card on my device?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I need to close my account as soon as possible.", "Are there any charges for using a bank card to top up", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a physical card", "pos": "Can you tell me exactly what fees I will expect to see in regards to your cards?", "neg": ["How do I go about getting a refund?", "Is there a Mastercard ATM nearby?", "How is my card payment still pending?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "How much is the charge for a foreign currency exchange?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "Which part of the app do I order virtual cards from?", "It appears my top-up is still pending.", "The exchange rate on my payment doesn't look right"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I revive a physical card.", "pos": "I would like a card please.", "neg": ["why do i have a failed transfer", "How can I set a new pin.", "I was overcharged a pound.", "Why is my card payment still pending?", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "Why are my transfers and purchases keep getting declined?", "The transfer I tried to make failed.", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "Which foreign currencies do you accept for adding money?", "what is the status of my refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to order a card?", "pos": "What's the procedure for getting a card?", "neg": ["I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I have foreign currency i would like to change how much will it cost me?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "They is a payment I don't recognize on my statement.", "How long does a top-up take to go through?", "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "why and how soon do I have to have proof of identity to you?", "why can't my beneficiary make transactions?", "Is there a charge for exchanging foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to have a physical card to carry around and use. How can I get one?", "pos": "Can I get a card in person?", "neg": ["How can my friend pay me?", "i tried to transfer cryptocurrency into my account but was denied", "How long does it take to verify a person's identity?", "what are weekend rates for getting cash", "Can I get the Mastercard?", "Why would the app show a withdrawal that I did not make?", "Why is my 'top up' not showing up in my wallet?", "I bought an item that I was charged a different exchange rate for.", "How much will I be charged for exchanging foreign currency", "What can i pay with out  fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me exactly what fees I will expect to see in regards to your cards?", "pos": "Do physical cards cost money?", "neg": ["My card payment did not go through.", "Why was there a fee when I pulled cash?", "Is getting my identity verified required before I can use my account?", "My top-up was rejected by an app.", "Are new cards available from China?", "Am I charged for receiving money?", "My card was supposed to arrive, but hasn't?", "Is USD free to top up with a US card?", "I think my top up is still pending?", "show me how to transfer to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee to get an actual card?", "pos": "How to receive the actual card", "neg": ["After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "The cash I wanted wasn't there.", "Why did the bank reject my transfer?", "Is there a way to recover my password?", "My transfer is pending, why?", "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "When will my refund come through", "Someone has stolen my phone, what should I do?", "Explain the extra fee on my card when paying.", "I want to take some funds from my other bank account and add them to this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What locations are cards delivered to?", "pos": "Where do you export the cards to?", "neg": ["Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Is it possible to exchange USD and GBP on the app?", "Which ATMs take the card?", "Why do we need to verify top-ups?", "Should my cash withdrawal still be pending?", "The app doesn't believe its me.", "How do I deposit through bank transfer?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "The disposable cards - what are they for?", "When using my card I was charged a fee for doing so, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i receive a physical card?", "pos": "Can I get a physical card for free, or is there a charge?", "neg": ["I am unable to activate my card, it won't let me.", "How can people transfer money to me?", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "I made a cash withdrawl and there is a charge.  What is this?", "You promised no fees but now I've got one. What the hell!?", "I deposited a check, but haven't received the funds for it.", "I got double charged!", "Why am I not allowed to add a certain beneficiary?", "How do the foreign exchange rates work?", "Why is my cash still pending that I put in ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the cost for physical cards?", "pos": "How do I get my card?", "neg": ["Is the EUR accepted for exchanges?", "If I order a new card, how much will it be and how long will it take me to get it?", "I notice that I have a card payment that's been cancelled.", "Why isn't my id verifying?", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "google pay top up did not work", "A payment that I didn't make appears in my app.", "Is there a way to track the delivery of my card?", "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are your cards delivered to?", "pos": "Are cards delivered to my location?", "neg": ["Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "I think there has been a mistake with my transfer", "Your system is broken. My transfers keep failing, 5 times now.", "What can i pay with out  fees", "My card has been stolen what do I do?", "Can I do a SWIFT transfer?", "I just replaced my phone so do I have to make a new account?", "I think someone has hacked my card!", "Do you charge a fee for topping up a card?", "I cannot get my card out of the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to get a card?", "pos": "Can I order a card please?", "neg": ["Is it possible for a person who lives in the US to get a card?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "What is the dollar that I have pending on my statement there?", "Can you check if my money has reached my account since it is not showing up yet?", "Why is my card payment still listed as pending?", "What to do if my card is about to expire?", "How can I create another card linked to this account?", "Do I have to pick a creditcard brand?", "I would like to delete my account now, please.", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to order my card?", "pos": "Is there a charge for a physical card?", "neg": ["Where Is the top up verification code found?", "I think my card is stolen!", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "Why did the ATM eat my card?", "Can you check the exchange rate on a cash transaction I did overseas", "Why can't my beneficiary access my account?", "Please explain the exchange rates.", "Why did I get declined during a transfer?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "I can't add any more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I receive the physical card for free", "pos": "Card delivery services? Where?", "neg": ["Do I have to use bank approved ATM's", "My account seems a bit off and getting weird charges.", "Why did you revert my top up?", "Is there a charge for topping up by card?", "Why didn't I receive all the cash I requested?", "Please let me know what currency I can use to top up my account?", "What could possibly be the cause of my failed transfer?", "Why am I unable to verify my id?", "Can you unblock my account?  I entered the PIN wrong.", "Is there an age limit to open an account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about ordering a card?", "pos": "What do i do to get a physical card?", "neg": ["I did a money transaction and the recipient doesn't see it", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "I am trying  to  transfer and  it has been  stopped why is  that", "There's a possibility that my card was compromised.", "I still haven't received my card in the mail", "There is a missing transfer on my account", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "I tried entering my passcode and it isn't working. Can you help?", "Why is my last cheque deposit taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about getting an actual card?", "pos": "Is payment required to get a card of my own?", "neg": ["i noticed that the funds were returned to my bank account. What happened?", "Whats wrong with my currency exchange?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "For what reason must I authenticate the top up?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "Can I choose the day it's delivered?", "What is an exchange rate?", "I recently transferred money to my account when will it show up?", "How can I check for an unsupported merchant for my transfer request?", "Why does it show that my transfer is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a card please.", "pos": "IS there anywhere that a card cannot be delivered?", "neg": ["An item I bought had the wrong exchange rate applied.", "How do I know if I will get my card, or if it is lost?", "I got less cash at the ATM than I asked for. Why?", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "Can you let me know why my cash withdrawal is still pending?", "For what reason did my top-up get cancelled?", "i used a check check yesterday to balance my account and it isn't showing up?", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "What do I do to unblock my PIN?", "I am wanting to refill my card, is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a physical card for free, or is there a charge?", "pos": "Can I get an actual card", "neg": ["what is the time frame for transfers", "How do I get a refund for an item I bought?", "How long do I wait for a transfer from the United States?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "Can i cancel this purchase?", "Do you only use Visa or do you have Mastercard too?", "How do I make my card show up in the app?", "Transaction showing up many times.", "Rates were applied wrong while using foreign currency at an ATM.", "What do I do if my card was stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to order my card?", "pos": "Can I get an actual card", "neg": ["Where do i verify a top-up card?", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "how do i setup my apple pay", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "Can I get a new card even though I am in China?", "what amount of time does it take for a transfer to reflect and be available", "Can I change my PIN abroad?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "i haven't received my order and want a refund", "I can't enter my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I actually obtain a card myself?", "pos": "What do I owe for a new card?", "neg": ["What time will a transfer from the US take?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "Can you help me reset my passcode? I forgot it.", "I have a new phone number and need to edit my contact information.", "I needed cash from the ATM but I couldn't get it.", "i put money on my card and i dont see it on the balance", "Am I able to track the card that was just sent to me?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "I do not need GBP, I need AUD, how do I convert it?", "What is the maximum top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what steps do i do to get a real card", "pos": "Does it cost anyting to get my own card?", "neg": ["Using Google Pay, can I top up?", "How often can I top up my account?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "is there a charge on withdrawals?", "Are EUR exchanges acceptable?", "The exchange rate I was charged for a purchase was not right.", "Why does it say my transfer failed?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "I can't get my card out of the ATM, what should I do now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I order my card?", "pos": "I want to request a physical card", "neg": ["What do I do if I still have not received my new card?", "Tell me how to replace my expired card.", "How long is the wait for a money transfer to post?", "I'm looking to get an additional card.", "what happened to the money after i put in the wrong info and it got declined", "I have a fee and I don't know why", "I need to close my account as soon as possible.", "How long does it take for pending to go through", "how can i transfer money from american express card", "I would like to alter my personal details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me where to order my card.", "pos": "do i need to add money before i order a card", "neg": ["What is the reason for the identity check", "How can I reset my PIN?", "I am still waiting for the cash to be returned from a cheque I deposited!", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "There is  a charge I don't recognize.", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "What documentation do you accept for the identity check?", "ATM only gave me $20 instead of $100", "Where can I modify my details?", "There is an extra $1 charge on my statement, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a physical card", "pos": "Is it possible to get a physical card?", "neg": ["Please provide currency exchange rates", "I would like to receive a refund for something I bought.", "Can you tell me where to find top up by cash deposit?", "Where do I go to terminate my account?", "Why are my transfers getting declined?", "Where is the PIN number found?", "I don't know the code for the app.", "Why is my top-up showing as reverted?", "I want to get a Visa", "Why hasn't the transaction I did to my friend arrive yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a physical card.  What are the fees?", "pos": "Can I get a new card?", "neg": ["Why won't my top up go through?", "Why is the exchange rate different on my recent purchase?", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "Why would my card payment be cancelled?", "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.", "What is needed for the identity verification?", "Is it free for top ups?", "Why is this not letting me exchange crypto? I need help making this transaction go through.", "From what countries can I use an account?", "My card payment won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a new card?", "pos": "Are cards delivered to my location?", "neg": ["Why was I charged an extra fee when doing a transfer?", "How long does transfers take?", "If my phone was stolen, do I need to do anything?", "Can someone please explain to me where my source of funds came from?", "Why is identity verification required?", "I think I was charged twice, please help!", "Seems like my transfer was declined how come?", "What is the process for activating my card and using it?", "I put money into my account in the form of a cheque, but my balance did not change.", "I was double charged at a restaurant can you take the second charge off?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I find our how to get a physical card?", "pos": "How much is a physical card?", "neg": ["I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "I did not set up a direct debit I have", "I need to transfer something ASAP from China, how long will it take to post to my account?", "Help, my phone was stolen, please advise!", "When can I use money sent to my account?", "Can I use my card while on vacation overseas?", "I was denied cash at an ATM", "Are money transfers free?", "Could you tell me what your exchange rates are?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do you deliver cards to?", "pos": "Do I get a real card?", "neg": ["I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Why did my transfer get declined?", "I'm still waiting for my top-up to go through", "how come my transfer declined", "How long will my payment be pending?", "I would like to get some extra cards?", "I can't use my card for anything", "who do I talk to, to cancel a transfer?", "Help me.  The passcode doesn't work.", "Why was the exchange wrong for the item I purchased?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get a real card?", "pos": "Do I get an actual card?", "neg": ["For the identity check, do I need any kind of documentation?", "How do I activate auto top-up when traveling?", "when will my transfer arrive", "I have an emergency and lost my phone.  I need help accessing my account.", "I can't figure out how to change GBP to AUD, what do I do?", "how can i track card you sent", "disposable virtual card can be ordered where?", "Do I have to use a bank approved ATM to withdraw money?", "I would like to activate my card what do I need to do?", "What is this fee debit on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order a card?", "pos": "I really want a physical card. How do I get one?", "neg": ["Why hasn't my friend received the transaction?", "Why has my money been returned back to my card.", "Changed details is essential, what steps do I take to do so?", "Is there a limit to the number of disposable cards per day?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "what is a virtual and how do i get one", "Tell me how to top up my account using bank transfer.", "Do you accept all cards and currencies?", "My phone was left behind.  Can I still use my card?", "Is there a way I can get a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me order my card.", "pos": "Can you tell me how do I get a card?", "neg": ["This card is accepted by what businesses?", "The card payment is declined.  Please inform me why.", "What do you require for identity verification?", "Can you tell me when my money transfer will go through", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "I think I was charged twice, please help!", "why was a extra fee added to my account for transfer ?", "How do I use bank transfer to top up my account?", "I recently bought an item using my card and I was charged an extra fee why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "tell me how I can order my card.", "pos": "Can I receive my card anywhere?", "neg": ["I have a disposable virtual card. Is there a limit to how many times I can use it?", "The ATM machine would not give my card back", "My balance is not right. It has not been updated for the cash or cheque deposit.", "Why was my payment declined? I keep trying my card but it's not working.", "How can I open an account for my children?", "I couldnt transfer money from my account.", "Why didn't my friend's transaction arrive yet?", "What documentation is needed for the identity check?", "When I got cash, the exchange rate applied was wrong.", "Is there a way to track the delivery of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost for a physical card?", "pos": "How do I order my card?", "neg": ["I am unable to get cash from the ATM", "My card payment doesn't work.", "How to activate Google Pay for top up?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "Help! When will the card arrive at my home?", "Are you located in other countries?", "Can I use my card anywhere?", "What businesses can I use this card with?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need an actual card that I can hold in my hand, how do I do that?", "pos": "What is the price for a physical card?", "neg": ["Can I be charged for exchanging foreign currency?", "Would you give me a mastercard and visa?", "What's up with the extra fee I got?", "When will my cheque be processed?", "Is it possible to top-up automatically?", "Some cash was withdrawn in the app, but I did not do it.", "The app doesn't think it's me.", "Why hasn't a transaction I did to my friend arrived yet?", "Why was my request for cash declined?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card in person?", "pos": "I really want a physical card. How do I get one?", "neg": ["Why can't the recepient of my money transaction see it?", "Why have i been charged a fee for using my card?", "Why do we need to verify top-ups?", "I have a payment that hasn't went through yet.", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "I'm supposed to have a refund but it isn't there", "My statement does not reflect that a refund has been issued", "phone is gone", "I lost my card n need a new one.", "What's the closest place to withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really want a physical card. How do I get one?", "pos": "Card delivery services? Where?", "neg": ["what amount of time does it take for a transfer to reflect and be available", "I want to cancel a transaction.", "Can I schedule future top ups?", "Can my account me accessed by a thief?  I was mugged.", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "The top up failed", "I just saw a fee on my account. When do these get charged?", "I think my card payment has been refunded", "I made a top up yesterday but it's still pending.", "My card is about to expire. What do I need to do to keep using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I request a card?", "pos": "I'm interested in getting a card. How does one go about doing that?", "neg": ["My payment has been returned.", "Could not complete transfer, states 'declined'", "Do the disposable cards have a transaction limit?", "Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "What other currencies can I hang onto?", "There is a cash withdrawl I don't remember.", "I want to revert a transaction I did", "Why do I need to have my identity verified?", "How do I find my PIN number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I receive a card?", "pos": "Do I get an actual card?", "neg": ["My transfer to a beneficiary was rejected.", "Please tell me if I'm going to be charged for sending out more cards?", "what I need to verify my account", "Could you tell me why my top up isn't showing in my wallet?", "There is a payment with my card which i definitely did not do.", "Why are you charging me for ATM withdrawal? It has always been free before.", "Are there directions to get a new passcode if I forgot mine?", "I want to cancel a purchase", "It looks like a payment I've made hasn't made it through yet.", "My card is stuck inside the ATM, what am I supposed to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for physical cards?", "pos": "Is it possible to get a physical card?", "neg": ["Help me.  The passcode doesn't work.", "want to know where funds come from", "How long does it take for deliver to the US?", "I can't do the verification.", "I think someone else is using my card.", "I logged in wrong and am blocked, how do I log in?", "How can I receive money?", "Can I make transfers before my identity verification?", "I can't get a contactless payment to work.", "What can I expect if I use bank transfer to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the procedure for getting a card?", "pos": "What do i do to get a physical card?", "neg": ["What is the extra fee that was added when I used the card?", "There is a payment on my card that I do not recognize.", "I made a deposit in the ATM and it has not cleared", "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "Help, I need to top up my account. Where do I send a check?", "Does a discount apply if I exchange currencies frequently?", "What are the steps I need to do if I have a stolen card?", "I see a direct debit charge that I did not approve", "When will the money show in my account?", "How does a bank transfer for topping my account work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "IS there anywhere that a card cannot be delivered?", "pos": "Will there be a fee to receive a physical card?", "neg": ["The exchange rate given to me after a purchase, was incorrect", "The ATM didn't give me the amount I asked for", "Why is the exchange rate on my card payment different than I expected?", "I shouldn't have been charged but I see a fee, why?", "My card was declined at a restaurant today and I don't know what the problem is.", "My transfer isn't in", "Mastercard is preferred to me.", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "I have a new card. How do I activate it?", "Can I change my PIN online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I receive my card anywhere?", "pos": "What do i do to get a physical card?", "neg": ["am i able to receive my salary this way?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Is my credit card supported for top-ups?", "Could you assist me in finding my lost card?", "Why am I unable verify my id?", "Am I gonna be charged for sending out more cards?", "I keep being asked to verify my identity. Is this normal?", "What is the process for setting up and account for my child?", "The exchange rate looks wrong on a holiday purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how do I get a card?", "pos": "How do I order my card?", "neg": ["My card hasn't arrived yet. What do I do?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "I'd like to apply for a Visa Card.", "Mastercard is my preferred company.", "The app says I made a cash withdrawal that I didn't make", "I received the wrong exchange rate for an item i bought.", "How do I close my account?", "What do you require for identification verification?", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "Whats the process of tranfering money into an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a real card?", "pos": "Where do you need to live to receive card", "neg": ["I did a bank transfer and my balance isn't current.", "The card payment didn't work", "what are your exchange rates at?", "Can I use cash to top up", "Can I get an account for my son?", "why hasn't my cash arrived yet from my cheque?!", "Why did my money disappear when I topped up??", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fees do you charge for the standard card?", "pos": "Are cards delivered to my location?", "neg": ["I received my card, how do I get it to show in the app?", "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "How do I add an existing card to the app?", "What is the procedure to transfer money to my account?", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "There is a payment in the app I did not make", "What ATMs use this card?", "I've deposited a check but the cash isn't showing that it's there yet.", "How long do transfers take, mine just says pending?", "Where can I located the auto-top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do you export the cards to?", "pos": "Is payment required to get a card of my own?", "neg": ["If my salary is in GBP, do I need to do something?", "Are you sure this is the interbank exchange rate? This rate is really bad.", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "What are the disposable cards for?", "Can I use a different currency with my salary?", "Why didn't my transfer get to the recipient?", "What about my children?", "Can I choose between Visa and Mastercard?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "Where can I get my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get a physical card, but I don't know how. Can you help me?", "pos": "Where do you mail physical cards?", "neg": ["I tried to withdraw $100 but only got $20. What happened?", "What is the procedure of unblocking my PIN?", "Are cards available to those outside of the UK?", "How do I make my top up complete?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "How long until I see a cash withdrawal?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "How do you come up with your exchange rate", "Why can I not do a  transfer", "The ATM stole my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are cards available to order?", "pos": "At which locations can I order a card?", "neg": ["why did my account decline a incoming transfer", "I just transferred some money. Why was I charged a fee?", "Got only $20 when I tried to withdraw $100.", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "My source of funds require verification.", "Why am I being charged for transferring money?", "Are there specific ATM's that I can draw money from?", "Where can I modify my information?", "Why wasn't my payment accepted by the app", "This transfer incurred a fee that I don't think is right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee to order a physical card?", "pos": "I'm interested in getting a card. How does one go about doing that?", "neg": ["What do I do if I detect fraudulent use on my car?", "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "Are there limits to businesses that will accept this card?", "I think I deserve a refunded on a certain item.", "If someone sends me money, will I be charged?", "Do you charge for sending more cards?", "The ATM machine would not give my card back", "My top-up failed to go through.", "I need to deposit my virtual card, how do i do that.", "I see a direct debit charge that I did not approve"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is a physical card also available", "pos": "Card delivery services? Where?", "neg": ["I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I am afraid to give you all my identify details.", "How long will delivery to the US take?", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Why is my top up not completing?", "Could you explain your rules for ATM fees?", "I have a transfer that is still pending.", "I could only take the amount of money that was available to me which was less then I expected.", "I'm looking in the App and can't find my PIN, where should I look?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a physical card?", "pos": "Please tell me how I can receive a physical card", "neg": ["How do I authenticate my top-up?", "My card will expire soon, do I need to order a new one?", "DO I have to be 18 to open an account?", "I have a reverted top up I made and wanted to know why it didn't go through.", "I asked for more cash than what was received", "I would like to receive my salary in a different currency. How does that work?", "Please list what fiat currencies are supported for both holding and exchanging.", "If there isn't a lot of money left, will it automatically top-up money?", "Can I exchange an item for a refund?", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you send me the actual card?", "pos": "how do i get a new card", "neg": ["How much are the fees for adding funds using an international card?", "I mistook my pin and now I am locked.  Can you unlock me?", "For the identity check, do I need any kind of documentation?", "On a card top-up, where can I verify?", "I need more physical cards than I have right now!", "I paid with a card and there is an extra charge. Why?", "What is the extra €1 on my statement for?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "I'm confused as to why my top-up did not go through.", "how do i track the moeney"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to get ahold of my own card?", "pos": "do i need to add money before i order a card", "neg": ["What US cards do you accept?  I only have 1 other.", "Can you tell me the countries you operate in?", "Cancel Transaction", "Will you charge an extra fee for top ups?", "I tried withdrawing but my cash is not showing up?", "What can I do if I lost my card?", "What is the exchange rate for EUR?", "What is the refund policy?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "My new card has arrived, what's the activation procedure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the price for a physical card?", "pos": "Are cards delivered to my location?", "neg": ["The amount of cash I received was not the full amount", "The app won't identify me.", "How can I stop someone from using my card after I lost it yesterday.", "I'm locked out of my account as I can't remember my code, what do I do now?", "How long will it take to get to the US?", "Can it automatically top up my account?", "Which foreign currencies do you accept for adding money?", "Can you see my new balance yet?", "I logged in wrong and am blocked, how do I log in?", "The ATM charged me an extra fee, Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would really like a physical card.", "pos": "Do I get a card to keep in my wallet?", "neg": ["I  see an extra 1£ charge on my app. Why did It charge me extra?", "How come I was charged a transaction of $1?", "I need to urgently transfer something from China. How long will it approximately take?", "How do I get my virtual card?", "How do I know which payments I make will have additional fees? Where can I find this information online?", "A refund for a recent return has not arrived on my card.", "Is there a way to track the new card you sent me?", "I didn't get the right amount of  cash because of the exchange rate.", "Do you support changing the currency I use?", "I'm confused ass to why my contactless is not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is a physical charge extra", "pos": "Can cards be delivered? Where?", "neg": ["I wish to be able to top up with cash.", "When do i get charged a fee for using the card?", "How long does the \"pending\" period of a transfer take?", "Why  am I being told this  transfer will not  go thru", "An ATM swallowed my credit card!", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "How many active transactions can I make with a disposable card?", "There is unusual activity on my account and I believe someone took my card.", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can the cards be delivered?", "pos": "Where can I order a card?", "neg": ["I put money in my account a week ago but its still not there, what is happening?", "Why does my transfer keep generating an error message?", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "Can I use a different bank ATM than my own?", "why was i charged a fee to transfer", "I bought something and already paid for it but now I don't see it.", "I just checked and my payment was cancelled, why?", "Is there any way I can get more physical cards to use with my account?", "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "Can you check if my money has reached my account since it is not showing up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a real card?", "pos": "Do I get an actual card?", "neg": ["Why is it I am charged an extra fee when I use the ATM?", "How come I got blocked for entering wrong pins?", "Do you charge a fee on currency exchange?", "When I made a transfer I was charged extra.", "I need to know what foreign exchange rate I can get.", "Can you transfer money to your card by bank transfer?", "How many times can I use my disposable card?", "Can you tell me where I can withdraw money?", "There's an unauthorized cash withdraw", "I placed my order a week ago. Is it ok that my card isn't here yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "do i need to add money before i order a card", "pos": "I need to get a card, how do I do that?", "neg": ["Can you tell me where to find my top-up verification code?", "There is a transaction showing up several times.", "If my identy verifacation hasn't gone through can I use my account?", "The App shows a fraudulent payment made on my account.", "Why am i being double charged for something?", "Can I use my virtual card for recurring monthly payments?", "There is a payment that has not processed.", "Please delete my account and personal information.", "I don't recognise a Direct Debit payment", "How do I find the PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how I can receive a physical card", "pos": "What fees are charged for a physical card?", "neg": ["My top up is not working", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "Can I top up for free using a European card?", "Why did you decline my transfer?", "How do I initiated a bank transfer to top up?", "Why are my transfers getting declined?  I havent had a problem in the past.", "I want to transfer money into my account, what do I do?", "How is the current exchange rate?", "Tell me why my transfer was declined.", "How come a fee was charged when I tranferred money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a card?", "pos": "What do I need to do in order to get a new card?", "neg": ["Why has my new card still not come?", "I need a disposable virtual card.", "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "How can I fix my card if the contactless function didn't work this morning?", "Does Google Pay offer a top up option?", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "Where can I check out the source of available funds in my account?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "My salary is in GBP - what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can cards be delivered? Where?", "pos": "Where do we mail the card?", "neg": ["Can I use my card at an ATM?", "Who gets support?", "When I tried to access my cash, I wasn't allowed!", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I just got my card.  It's not linked yet--how do I do that?", "do i need to wait for my card before i get pin", "How to activate Google Pay for top up?", "can i use both visa and mastercard", "Tell me how to setup a new PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order my card?", "pos": "Are physical card available?", "neg": ["I need to change my card PIN.", "Is it possible for me to set up separate accounts for my kids?", "My atm withdraw is stillpending", "What do you do to transfer money to my account?", "I must have entered my PIN wrong.", "Since I just got married I need to change my name.", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "Why aren't my payment funds available to me?", "I'd like to transfer funds using my credit card.", "Why is this beneficiary being rejected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What does the bank charge for lost or stolen card replacements?", "pos": "Do physical cards cost money?", "neg": ["Looks like my card payment was cancelled.", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "Why do the top-ups need to be verified?", "How long will it be  before the person I sent money to is able to see it?", "What was the extra charge for withdrawing money?", "Can I choose my Visa or Mastercard?", "My atm withdraw is stillpending", "Why is my cash withdrawal still showing as pending?", "What's the maximum amount I can top up my card with please?", "i bought the wrong size and would like a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a  physical card sent to me.", "pos": "Are cards delivered to my location?", "neg": ["And do you have virtual cards instead of physical ones?", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "Why hasn't my card payment cleared yet?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "I need to know the if there is a limit on the amount for auto top-up.", "Am I charged if I make a top-up?", "I must verify the source of my funds", "Why did the transfer fail when I attempted to do it earlier?", "Can I get information on topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I order a card?", "pos": "Do I get a card to keep in my wallet?", "neg": ["Can you tell me what I need to do to have my pin changed?", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "Is this app capable of exchanging currencies?", "When are you going to transfer the money?", "How can I reset my passcode?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "Why has my transfer been declined?", "Cancel a transaction", "Are currency exchanges free?", "Does this app have the same exchange rate as third parties?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "At which locations can I order a card?", "pos": "can i order cards on the app", "neg": ["Why is the payment on my card still pending?", "What is the process for activating a new card.", "I want to transfer money into my account", "Unusual direct deposit", "Do you have to be in the UK to get a card?", "There's a card payment I didn't make", "They used the wrong rate when I made a purchase with foreign currency.", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "Is there a way I can get my card expedited?", "i didnt put that money in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do physical cards cost money?", "pos": "Will there be a fee to receive a physical card?", "neg": ["Can you send me more cards for my account?", "I'm locked out of my account as I can't remember my code, what do I do now?", "Why are my withdrawals suddenly being declined?", "When are cards shipped?", "what do I need to do if the ATM kept my card?", "What are the currencies and cards that are supported with my account?", "I made a transfer and was charged an extra fee!", "My top-up was rejected", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "I would like more physical cards"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anyting to get my own card?", "pos": "how do I ask for a physical card?", "neg": ["Why has my top up been returned?", "I was unable to activate my card.", "How do I tell if my top up was reverted?", "While getting cash, I was charged a fee.", "I need a refund. This is not what i wanted.", "I have duplicate charges for the same transaction", "I added funds to my account but the app didn't process it.", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "I was charged twice for the same purchase!", "Why have I been charged a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do you mail physical cards?", "pos": "Can I get an actual card", "neg": ["How can I get my card out of the ATM?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "I lost my phone. What do I need to do?", "I have cancelled payments to this card.", "I don't want to use this method to identify myself.", "Do you have any options to top up with a cheque on my account?", "Is there a way to find an ATM around me?", "I wanted to know about a pending dollar that is on my statement.", "how to get card pin?", "Help me figure out why my transfer was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get a card, how do I do that?", "pos": "Will there be a fee to receive a physical card?", "neg": ["The cast deposit from a week ago still is not in my account. Why?", "I live in the EU, can I get one of your cards?", "What do I need for the verification check?", "Can I tell if my top off didn't work?  It doesn't seem to have.", "My card is stuck in the ATM?", "My phone was stolen, what should I do?", "\nI can't seem to be able to use my card\n\n\n", "I was making a purchase and it was declined and I wanted to know why.", "Is identity verification required for me to use my account?", "What are the auto top-up policies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get a card to keep in my wallet?", "pos": "How would I go about getting a physical card to use in stores?", "neg": ["I would like to top up via credit card, which credit cards do you support?", "I thought I would have received my new card at this point.", "What is this extra fee?", "Can both a Visa and Mastercard be received from you?", "can usa residents get a card?", "Why did a transaction I made charge me $1?", "Can I track when my card will be delivered?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "Do you have a limit for someone's age?", "Is a SWIFT transfer acceptable?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are the cards delivered to", "pos": "Can I have a tangible form of my virtual card.", "neg": ["Is there a reason for my top up to be cancelled?", "If I don't live in the UK, can I get a card?", "My atm withdraw is stillpending", "How can I hold and exchange fiat currencies?", "Why is the transaction to my friend still pending?", "Do you deal with EUR?", "what is the leadtime for a new card to show up in the mail?", "My top up hasn't gone through", "On my last trip, I received the incorrect exchange rate.", "What about a auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for a physical card?", "pos": "Can I have a tangible form of my virtual card.", "neg": ["My passcode is not being accepted", "How many disposable cards can I make in a day?", "How can correct Top up with the app to work correctly?", "Which currencies do you handle?", "Do I need to verify my top-up card?", "How will I know when I get my refund?", "Is the top-up amount unlimited?", "Do the disposable cards have a transaction limit?", "What needs to be provided for identity verification?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are cards delivered to my location?", "pos": "I still don't have a card. How do I get one?", "neg": ["I checked my account today and saw that I was charged an extra pound that I did not spend.", "I want to find out what happened to my new card?", "I think there's been an unauthorized cash withdrawal from my account.", "Why is the transaction not posting?", "How much do I need to pay for a transfer?", "The rate of exchange for my cash withdrawal is wrong.", "Does the card you sent have a tracking number?", "I am trying to revert a transcation I did this morning", "My phone has been stolen.  How can I make sure no one uses my account from it?", "How can I get a refund for an item I purchased but has not yet arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to request a card.", "pos": "Where do we mail the card?", "neg": ["Are there any restrictions for the disposable cards that I need to be aware of?", "How long will I have to wait for my money to be in my account?", "i would like to dispute a direct debit payment", "what are the locations i can withdraw money", "I've changed my mind on an item.  How do I get a refund?", "What do I do if someone used my card without my permission?", "I need to update my demographics.", "I'm in China and really need a new card.", "My payment was terminated", "Someone might have had access to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge for a physical card?", "pos": "Will there be a fee to receive a physical card?", "neg": ["I have lost my phone.", "Is it free to transfer money or is there a fee?", "Can I get paid for this in another currency?", "I checked my statement and am being charged one pound. Where did this charge come from?", "Is my transfer pending?", "How do I order another card?", "there is a transfer pending.", "I think that my card has been stolen!", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "How old do my kids need to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get hold of a physical card?", "pos": "How much for an actual card?", "neg": ["Do you have EUR currency available for me?", "I need a disposable virtual card. Please tell me how to order one.", "How do I reverse a transaction on my account?", "Seems like my top-up has failed", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "I need to cancel a transfer", "Where do I unblock my PIN?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "what are the reasons I have to proof my identity to you?", "You accepts my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a tangible form of my virtual card.", "pos": "What do i do to get a physical card?", "neg": ["Do you support changing the currency I use?", "How can I get my card out of the ATM?", "Is my PIN sent separably?", "I cannot get my google pay to work.", "am afraid someone may have gained access to the info on my card.", "Why didn't my friend's transaction arrive yet?", "I could not get a top-up to work, why?", "the exchange rate at which my card payment is at is wrong", "Why is it taking so long for my pending transaction to post as cleared?", "Someone took my card without my permission."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fees are charged for a physical card?", "pos": "What do I owe for a new card?", "neg": ["Is it normal to get charged extra when i use my card?", "Are there any charges for European bank card for top up?", "Why was my card declined?", "need help with google pay top up", "I dont have identification", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "Can I change my PIN in Austria?", "How do I know what exchange rate I will get?", "Can I add a card that I just found (again) to the app?", "How do I go about getting a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are physical card available?", "pos": "What do i do to get a physical card?", "neg": ["How do I initiated a bank transfer to top up?", "Why isn't the transfer I made to a friend showing?", "I want to transfer money into my account", "I went to do a transfer and it was declined.", "What happens if I deposit a cheque accidentally?", "There's been a transaction to the wrong account.", "The app passcode has completely slipped my mind.", "Why is there a $1 charge on my statement?", "I would like to change my address.", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can receive a physical card", "pos": "Can I order a card please?", "neg": ["Is it possible to change my pin if i am out of the country?", "I need to move money to another beneficiary. Why is it not working?", "I can't withdraw money", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "My statement does not reflect that a refund has been issued", "Can you tell me where I can withdraw money?", "where are the transfers originating", "I moved so I need to change my address. How do I do that?", "How do I get my card PIN?", "Why hasn't my ID been verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do you need to live to receive card", "pos": "I want to request a physical card", "neg": ["What is the Top up rate charge for using a card in the US?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "How many years old do I have to be?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "I could not get my card to work at a shop.", "I did not get enough cash", "Can I change my pin at ATMs?  If so, what ones?", "Will my pin number be sent with my card?", "when will my transfer clear"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I owe for a new card?", "pos": "Do I have to pay for a physical card?", "neg": ["Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I would like a virtual card...how do I get one?", "Can you tell me why I haven't received my new card?", "Why can't I buy cryptocurrency on the app?", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "Where can I deposit cash to top up?", "What happens if I forget my PIN?", "My disposable virtual card was rejected.", "How do I transfer cash my into my account?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i get a physical card online", "pos": "How to receive the actual card", "neg": ["I just did a money transaction but its not showing they received it", "My card will expire soon, When do I need to order a new one?", "Can you please explain disposable virtual cards for me?", "How long does a transfer from the US take?", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "Just received my replacement card, what steps do i need to take to activate it?", "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "Please explain your exchange rate policy.", "What do I need to do in order to use my card I just got?", "Why did you revert my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in getting a card. How does one go about doing that?", "pos": "how do i get a new card", "neg": ["I only got $20 of the $100 that I attempted to withdraw.", "What are the steps for depositing cash into my account?", "I prefer to get a Mastercard.", "My top up isn't in my wallet.", "I withdrew cash and was charged. Why?", "How do I go about changing my PIN?", "can I use it all over the world?", "When will my transfer be in my account?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "Problems with my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get an actual card", "pos": "I want to request a physical card", "neg": ["How long does transfer from the US take?", "I have an unfamiliar direct debit in my statement.", "Why is my transfer appearing as \"pending\"?", "Can I have a Visa card?", "I don't think the exchange rate was right.", "$1 charge in transaction.", "I didn't mean to do the transfer, is there any way to cancel it?", "Can I exchange from USD to GBP?", "Explain the card PIN to me.", "can you tell me where to find the top-up verification code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i order cards on the app", "pos": "Is payment required to get a card of my own?", "neg": ["Why didn't my payment process", "May I transfer a cheque into my account?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "I can't get my card out of the ATM, what should I do now?", "Help me unblock my PIN.", "In what places can I use my card?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "Where is my money transfer?", "I need assistance addressing a direct debit that I did not do myself.", "Which ATMs accept Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I order a card?", "pos": "I still don't have a card. How do I get one?", "neg": ["If I order a new card, how much will it be and how long will it take me to get it?", "An extra pound was charged!", "Which ATM's can I use to make a withdrawal?", "I'm still waiting for my top-up to go through", "What is the first step I need to make for being able to access my account?", "I need to cancel a transaction.", "Why do you need so much information about me", "I believe my exchange rate is incorrect", "I think a fee was applied for paying with a card.", "Are there any hidden limit on the auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is a physical card?", "pos": "Do I get an actual card?", "neg": ["Is topping up with Apple Pay possible?", "Why is my check still not showing up on my account? It's been a week already", "How do I top up with cash?", "Why are all my card payments being declined?", "Who do I call to cancel a transfer?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Will I be charged for topping up my account using a bank transfer?", "My card won't let me withdraw money.", "How much can I withdrawal in one month without incurring fees?", "If I lost my phone, how can I stop someone from accessing my account through the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card delivery services? Where?", "pos": "Where do I order a card?", "neg": ["I do not want a VISA card.", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "Why would a merchant revert my payment?", "I was charged for getting cash.", "Does it cost anything to do currency exchanges?", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "where do you find your exchange rates?", "Are there charges for using a bank card to top up", "Why isn't a refund showing on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do i do to get a physical card?", "pos": "I want to request a physical card", "neg": ["I couldn't make a transfer because it was declined", "I need to add my new address now that I've moved.", "Where are the ATMs that accept this card?", "are there any exchange fees", "I tried to make a transfer but it failed. will you tell me why?", "I must change my address.", "Is it possible to get a disposable virtual card as well?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Can I use my new card?", "My top up isnt working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is payment required to get a card of my own?", "pos": "I would like a physical card", "neg": ["Is my PIN sent separably?", "Why is my disposable card not working?", "How do I initiated a bank transfer to top up?", "Is the closest ATM to me within 2 miles?", "Why doesn't my card work for any transactions?", "My top up was denied", "My top-up has not posted.", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "Where do i go to receive a virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for getting an actual physical card?", "pos": "Do I have to pay for a physical card?", "neg": ["My card must have used my card as there are some transactions that I haven't done myself..", "Why did I get charged one pound seemingly randomly?", "I cant transfer money into my account", "I lost my phone and need help so someone doesn't access my account.", "There's an error in regards to the exchange rate for an item I bought.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "How come I was charged an extra fee when paying with the card?", "Where do my funds originate from?", "What do I need to do to link my new card for my account?", "where do I top up my google pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I ask for a physical card?", "pos": "how much for a physical card?", "neg": ["I'm being asked for a verification code. Where do I find it?", "Is there a limit to using a disposable virtual card?", "how do i cancel my account", "What is the cause of the delay in applying my card payment to my account?", "What do I do to activate?", "There are transactions that I did not make on my account, I think someone has my information.", "I need to know where do my funds come from", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "The app has rejected my top up.", "Can I track the card that was just sent to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do we mail the card?", "pos": "Where are the cards transported to?", "neg": ["Can you tell me what I need for identity validation?", "I accidentally made a payment to a wrong account. What should I do?", "How can I revert a transaction from this morning?", "What exchange rate is it?", "Why isn't the transfer to my account showing up?", "I enetered the wrong information, I need my account unblocked How do I do that?", "What should I do if someone else used my card?", "I need help- I got mugged yesterday and they took everything so I can't use the app.", "Where do I get a disposable card", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What areas are cards delivered to?", "pos": "Where do I order a card?", "neg": ["What are the steps for changing my passcode?", "How many disposable cards am I allowed to have?", "What is your currency exchange fee?", "I want to top up my account. What payment methods are supported?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I have a top up card. Where is the verification code?", "My transfer to a beneficiary did not go through.  Why?", "One of my card payments has reverted", "There is a withdrawal waiting.", "I'm dissatisfied with the service and would like to terminate the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a physical card", "pos": "Where do I order a card?", "neg": ["Please help me delete this account.", "How long will a transfer from China take? I need to transfer something from there.", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.", "I didn't get my card back from the ATM.", "What are the maximum amount you can do for auto top-up?", "phone is gone, dont want others to access account information", "I would like to know the countries you are offer services in?", "Can I get a new card in China?", "When will my deposit post to my account?", "Instructions for activating card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I still don't have a card. How do I get one?", "pos": "How to receive the actual card", "neg": ["I topped-up my account, but I don't think it went through.", "How do i cancel a charge?", "when should I receive my refund", "I am interested in cancelling a purchase", "The exchange rate for me was wrong when I was abroad.", "What physical locations can I use cash to top up?", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "from where are coming your exchange rates?", "I want to get a refund.", "I made a purchase but the exchange rate is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to receive the actual card", "pos": "I want to request a physical card", "neg": ["How long does it typically take for a pending ATM withdrawal to clear?", "How to exchange my currency", "What currency can I use to add money?", "I could not use my card in a store.", "Can I get an update on my replacement card?", "I have a payment I didnt make on my account", "How do I locate my PIN now that I have my card?", "There is a transaction showing up several times.", "The bank machine didn't give my card back how do I get a new one fast?", "I did not get enough cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a card please?", "pos": "Do I have to pay for a physical card?", "neg": ["Why isn't my cash deposit showing up in my account? I deposited it this morning.", "Will there be a charge for sending out more cards?", "My top-up didn't go through; it still says pending. What's up with that?", "where do you find your exchange rates?", "Can you tell me where to find top up by cash deposit?", "I got my American Express in Apple Pay, why is top up not working in my country?", "Is it possible to have more than one disposable card?", "Why am I being charged to withdrawal money?", "The currency exchange for my purchase in foreign currency is incorrect.", "How do I add money to my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you ship your cards anywhere?", "pos": "Do I get an actual card?", "neg": ["Help! I need to cancel a transaction.", "I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?", "Can you tell me why my top-up failed?", "What is the refund process?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "I must make several disposable cards every day.", "The ATM machine would not give my card back", "There is a record of payment I never submitted on the app.", "I'm looking to get an additional card.", "I need to exchange a currency - can I do that here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to pay for a physical card?", "pos": "Do I get an actual card?", "neg": ["My card don't work.", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "How much extra will I be charged for exchanging foreign currency?", "How can I exchange AUD for GBP?", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "Tell me if there is a limit to top-up.", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "In the app, I see a withdrawal I didn't make.", "Do you take checks?", "Do you know when the withdrawal will show?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much does a card cost and why do you charge me", "pos": "how much for a physical card?", "neg": ["There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "Why am I not allowed to verify my id?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "Is my transfer pending?", "Where can I use a disposable card?", "How will I know what the exchange rate is?", "How much do I have to pay if I want to transfer money?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "What is the fee charged for using my card?", "Why am I being charged a hidden fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would I go about getting a physical card to use in stores?", "pos": "Where are the cards transported to?", "neg": ["I have another card from the U.S. Will you be able to accept that one?", "What ATM locations are near me?", "Someone has stolen my phone, what should I do?", "Can the card was sen to me be tracked?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "My account seems a bit off and getting weird charges.", "I cannot try my PIN anymore.", "Is it possible for a friend to personally send me a payment?", "I want to cancel my purchase", "I'm looking in the App and can't find my PIN, where should I look?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are the cards transported to?", "pos": "I want to request a physical card", "neg": ["The app rejected my top up", "Why hasn't the money transfer arrived yet?", "How do I know what the exchange rate will be when I make an exchange.", "How can I verify my top-up card?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "My card is showing the same transaction over and over again.", "How long will my top-up stay pending?", "I've transferred money into my account but the balance is the same", "I want to take back my transaction", "The exchange rate used on your app is really bad. I'm considering closing my account because of it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get an actual card?", "pos": "Will there be a fee to receive a physical card?", "neg": ["I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "Why is my PIN blocked?", "I have lost my credit card in the ATM!", "Can I change my PIN remotely?", "i disagree with a charge", "My statement does not reflect that a refund has been issued", "where to i get my funds from?", "I am trying to exchange AUD for GBP, how do I do that?", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "When will my top-up happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i get a new card", "pos": "Where do I order a card?", "neg": ["There is a payment in the app I did not make", "Can I get both a Visa and a Mastercard from you?", "Card payment is still pending, why is that the case?", "please cancel the transaction", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "I did not charge my account for that transaction.  That's an error.", "I'd prefer to use my American Express when putting funds into my account.", "How do I track the card you sent to me?", "Is there a fee for making a payment? If so, let me know why.", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much for a physical card?", "pos": "Where do I order a card?", "neg": ["How high is the exchange fee?", "I should only have one charge, but it shows two.", "It's been some time since refilled the top-up.", "What do I need to do to receive my payroll in the account?", "I have a disposable card, how many transactions can I make?", "do i have to talk to someone to close an account or can i in the app", "Why hasn't my money transfer showed up yet?", "I am still waiting for a money transfer to appear.", "there is a transfer pending.", "I sent money about 5 days ago and the recipient has not received the money yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a fee to receive a physical card?", "pos": "I need to order a new card.", "neg": ["Where do you get those exchange rates?", "Why have I been charged a small fee to use my card?", "How long do I have to wait until the transferred money shows up?", "where to i get my funds from?", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "why are all my identity details required", "What will I need to configure if my salary is in GBP?", "I didn't set up a direct debit payment on my account.", "How do I change my card PIN?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to order a new card.", "pos": "What do I need to do in order to get a new card?", "neg": ["My app shows a direct debit that isn't mine.", "Need help with a stolen card.", "I deposited a cheque but the cash hasn't arrived yet", "Why am I seeing a fee for transferring money?", "A card has been sent to me, how do I track it?", "Can I change my PIN in Austria?", "How do I find my PIN number?", "How long does it take for the transfer to go through?", "Is a SWIFT transfer acceptable?", "I see I was charged extra when I used the card.  I am not sure why, please tell me why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much for an actual card?", "pos": "I want to request a physical card", "neg": ["who charged my card", "My money transfer has not yet occurred", "Why is checking my identity important?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "I want to transfer money into my account", "Please provide me a list of ATMs that accept my card.", "How long will it take to urgently transfer something to China?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "I need to top up using a cheque"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I order a card?", "pos": "What do I need to do in order to get a new card?", "neg": ["Where can I get money from my card?", "How do I dispute a direct debit transaction?", "My transfer has not arrived.", "Some cash was missing at ATM.", "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "My card arrived but I need to make it work in the app, how do I do that?", "Please tell me how I verify my identity.", "What proof of identification is needed?", "Help Me!  I lost my card.  What should I do?", "My card has an issue, the payment has been deferred."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card?", "pos": "I want to request a physical card", "neg": ["Do you work in Greece?", "why do i have to verify top up?", "I don't recognize a purchase that was made with my card.", "do i have to wait for a physical card before i get my pin", "How do I deactivate my account?", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I cannot find my refund on my statement.", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "Why do you guys need to verify my identity?", "I had an unexpected fee"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to request a physical card", "pos": "What do I need to do in order to get a new card?", "neg": ["Is there a reason why a recipient might not see my money transaction", "How can I activate my new card?", "What are the rules for a top-up?", "I want to activate the card.", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "How can I find your exchange rates?", "I can't get into the app with the passcode.", "Still waiting for transfer to be completed.", "Why is my cash withdrawal pending?", "My withdrawal is pending, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "virtual card won't work for me", "pos": "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?", "neg": ["I tried to get cash but it was declined!", "Is there a fee to order a physical card?", "Where is the top-up verification code?", "The ATM wouldn't let me withdraw cash.", "How can I top up my card with another card?", "I have exceeded all my PIN tries", "How long will it take to get to the US?", "I was trying to top-up and my credit card was declined. Can you tell me why?", "Why is your exchange rate so bad?", "I think something went wrong, I didn't get the right amount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "pos": "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "neg": ["Why can't I buy cryptocurrency on the app?", "I tried to make a transfer, but it didn't work.", "I made a mistake and did a transaction to a wrong account, can I cancel?", "Why is my physical card not working?", "Are cards available to those outside of the UK?", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "My card will not work", "What currency can I use to add money?", "How do I get extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The virtual card won't work.", "pos": "Can I use my virtual card for recurring monthly payments?", "neg": ["Why is the ATM not allowing me to get cash?", "Why is there a verification to identity", "Which ATMs take the card?", "How much does a transfer cost?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "I don't recognize this payment at all!  Help!", "My credit card transaction was declined for a loan payment.  Can you tell me why?", "IS there anywhere that a card cannot be delivered?", "Why hasn't my top-up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?", "pos": "I cannot get my virtual card to function.", "neg": ["I would like to dispute a direct debit transaction", "The app reverted the payment I made.", "What is the most that I can top-up to a card?", "What is the verification process used for?", "I had to pay a pound more than I anticipated!", "I want to change my PIN - do I need to be in a bank?", "My transfer did not work, what was the reason?", "I need my refund as soon as possible. What else do I have to do?", "I am having trouble to verify my identity", "Can you show me how to top up with Google play?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My virtual card isn't working.", "pos": "Why won't my virtual card work?", "neg": ["Why hasn't the money I transferred into my account shown up yet?", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "I don't have the means to prove my identity.", "What's the procedure for getting a card?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "why are all my identity details required", "I couldn't pay with my card", "I do not know where the transaction is.", "I need my card ASAP!", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get my virtual card to work.", "pos": "My disposable virtual card got rejected", "neg": ["Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "I transferred some cash and it has not arrived yet.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "what currencies can I receive my salary in with this?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "I want to use my American Express for adding money into my account.", "how do I ask for a physical card?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "A transfer is pending.", "What is the maximum number of transactions that I can put on a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My disposable virtual card got rejected", "pos": "What do I have to do to get the virtual card to work?", "neg": ["What should I do if I want to get another card for someone in my family?", "Can someone else use my account if they have my phone?  I lost mine.", "Why has my top up been returned?", "I am having problems with a top-up.", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "I sent money about 5 days ago and the recipient has not received the money yet.", "Foreign currency rates were put in wrong at an ATM i used.", "There is a payment that is not mine in the App.", "Why is the payment showing as pending from things I bought this morning?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My throwaway virtual card won't work", "pos": "My disposable virtual card won't work.", "neg": ["I was overcharged an additional pound.", "I can't log into my account because I lost my password", "why did my account decline a incoming transfer", "The card that I have isn't working. This is the physical card.", "What is the system for determining the exchange rate?", "How does a bank transfer for topping my account work?", "My salary is in GBP, is this something I need to configure?", "Is there a limit on auto top-up?", "Explain why my top up would be reverted.", "Am I able to stop a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me get the virtual card working.", "pos": "What do I do if my disposable virtual card doesn't work?", "neg": ["I want to choose a new PIN.", "Why was I charged an extra fee when doing a transfer?", "I made a payment and it is showing up twice", "There is a payment that is not mine in the App.", "How many transactions can be made with a disposable card?", "I was overcharged one extra pound!", "How can I get a disposable virtual card?", "Can you tell me which cards and currencies are supported?", "Does Google Pay offer a top up option?", "how much for a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get this damn virtual card to work?", "pos": "I cannot get my disposable virtual card to work", "neg": ["My app is displaying a payment I didn't make", "my exchange rate looks wrong for my last payment", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Can you tell me why I was charged extra when I withdrew money?", "An ATM machine didn't return my card.", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "What is the time for a transfer?", "i withdrew cash and dont see it reflected on the balance", "This transfer incurred a fee that I don't think is right.", "how much is it to exchange currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my virtual card for recurring monthly payments?", "pos": "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "neg": ["How long do I have to wait for the transfer to be finalized?", "Are you okay with exchanges to EUR?", "If I want a friend to top off my account, can they?", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "I have a cash withdrawal that I don't recognize.", "If I want to send out more cards, do you charge extra for that?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "Do I have to go to an actual bank to change my PIN?", "How do I reactivate a card I thought I lost?", "Am I able to use my American Express to add money to my account balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot get my virtual card to function.", "pos": "What do I do if my disposable virtual card doesn't work?", "neg": ["How do i cancel a charge?", "what are weekend rates for getting cash", "I withdrew cash and I think the exchange rate is wrong.", "WHAT IS THE REASON FOR THAT", "How can my account have money transferred into it?", "The atm didn'y give me all the cash", "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "Tell me why there is a charge on my cash withdrawl.", "I was overcharged an additional pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot get my disposable virtual card to work", "pos": "Why was my virtual card rejected?", "neg": ["I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "Why was I charged an extra fee when using an ATM?", "Why was I charged twice?", "My transfer is stuck pending? How do we fix it to it goes through?", "Why did I get charged for withdrawing cash?", "When will you be taking orders for disposable virtual cards?", "Where does the exchange rate stand right now?", "Recipient has not received the money", "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "I goofed up and used the wrong account.  Please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my disposable virtual card working?", "pos": "My Virtual card was rejected for a car rental. Why?", "neg": ["Why did I get charged more for using my card?", "Why hasn't my transaction arrived?", "Can you show me how to top up with Google play?", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "what steps do i do to get a real card", "I have a fee and I don't know why", "Will a beneficiary not accept a transfer?", "Do I get charged if I am receiving money?", "What is the significance of verifying the top-up?", "When will it get delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My disposable virtual card wouldn't process my payment?", "pos": "Why can't I make multiple payments with my virtual card?", "neg": ["How long will a transfer from the US take?", "Can top ups be done from an apple watch.", "I no longer have my phone, what should I do?", "Which ATMs am I allowed to get money from?", "What form of identification is accepted?", "What happens if I use my account and my identity verification hasn't finished?", "Is auto top up available?", "Can you tell me what currencies I can use to add money?", "Why would I get a decline message in a transfer?", "I have been charged a fee for getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't seem to get my virtual card to work.", "pos": "I have a disposable card but it does not work?", "neg": ["Can I exchange from USD to GBP?", "I haven't gotten my new card.", "How long do I need to wait til my top up isn't pending?", "Is there a fee for topping up a card?", "Do I receive the physical card for free", "How can I update my personal information after moving?", "Why didn't I receive the correct exchange rate for an item that I purchased?", "Are cards available in the EU?", "I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "My card has been stolen. I reported it with the police, but I need to report it with you as well."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get my virtual card to work at all", "pos": "My virtual card is just not going through.", "neg": ["How come there is a $1 extra charge on my statement?", "How can I fund another account with my American Express?", "How do I replace a card that's going to expire?", "Can I wait for you to send me a new card when mine's about to expire?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Is it on purpose that my payment has been returned to my account?", "I only got $20 of the $100 that I attempted to withdraw.", "I still haven't received my card in the mail", "Why is there a direct debit set up in my name?", "The app can't verify my information for identity proofing purposes."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my virtual card to complete transactions for memberships?", "pos": "My virtual car is not working.", "neg": ["Is getting my identity verified required before I can use my account?", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "It kept my cash", "Is there a way to reset my PIN?", "I must have entered my PIN wrong.", "Please list what fiat currencies are supported for both holding and exchanging.", "My account seems a bit off and getting weird charges.", "Will there be any extra fees if I exchange currencies?", "Why can't I withdraw money?", "How long will it take for my cash withdrawal to stop pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "pos": "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "neg": ["My card payment has failed.", "How long will it be to get this new card?", "Where do I find the auto top- up?", "My card activation is failing.", "When shipped to the US how long is delivery time?", "Need to report a change of address.", "How can I create another card linked to this account?", "Why is there a fee on a card payment?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "How do I begin the process of a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my virtual card rejected?", "pos": "This disposable virtual card is not working.", "neg": ["Is there a way to make my money usable in another country?", "What's the reason my new card hasn't come?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "Are you aware of any charges for receiving money?", "How do I use a card to top up?", "What do I do if my top-up has not gone through?", "When will my deposit be processed?", "I tried to make a transfer, but it didn't work.", "I would like my card activated.", "Help me!  When I was abroad, the exchange rate was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My virtual car is not working.", "pos": "My Virtual card was rejected for a car rental. Why?", "neg": ["Is it normal to get charged extra when i use my card?", "I have been charged a pound for something that appears on my statement", "how do I know where I can get money withdrawn?", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "Why has my card been declined?  whats the deal?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "lost my card in atm", "The app doesn't believe that I am myself", "Is it possible to get one of your cards in the European Union?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My virtual card is just not going through.", "pos": "I can't use my virtual disposable card", "neg": ["The exchange rate for my electronic payment is incorrect.", "why have I got a pending transfer? I'm confused!!", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "Where do I go to update details?", "Why is  my  top  up for  my  new account  not  instant", "Is it possible to change my PIN?", "How long will it take for my money to be deposited?", "I need to cancel a transfer", "I would like to invalidate my account.  I am very disappointed with your services.", "My card activation attempt failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me.  My disposable virtual card won't work right.", "pos": "i cannot get virtual card to work", "neg": ["Will the system automatically top up itself?", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Top up is not working even though I have my AMEX in apple pay.", "When I received my cash; they had my exchange rate incorrect.", "Is it normal to see a fee for transferring money?", "Can I exchange USD for GBP in your app?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "I have been charged an extra pound!", "I made a payment and it was reverted and wanted to know why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to get the virtual card to work?", "pos": "i cannot get virtual card to work", "neg": ["What are the steps to finishing up with this account?", "Is it free to transfer money or is there a fee?", "wheres my pin", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "What services can I use to top up?", "Can you tell me why my card payment did not work?", "Is there a fee for topping up by charge card?", "Why isn't this accepting my identity?", "What should I do if my card doesn't work?", "What steps do I have to take to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my virtual card work?", "pos": "Why can't I make multiple payments with my virtual card?", "neg": ["When I received my cash, the exchange rate was wrong.", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "Why is there some cash that I did not deposit in my account?", "Why hasn't my transaction completed?", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "Can I use my card no matter where I go?", "I deposited a cheque with some money, but the balance hasn't changed.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "I would like to terminate my account.", "In what way can I use the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My disposable virtual card isn't working.", "pos": "I can't get the virtual card to work", "neg": ["Where do your cards get delivered to?", "how come when i got cash the exchange rate was different than it should be", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "How old do you need to be to open an account?", "I would like to activate my card what do I need to do?", "How fast are transfers from Europe?", "I'd like to get a Visa card, please.", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "Help me access the card I already got so I can information from it.", "Can you tell me why my card keeps getting declined every time I try to use it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get the virtual card to work", "pos": "This disposable virtual card is not working.", "neg": ["On the card that is coming, what's the tracking info?", "I notice there's a pending payment on my card.", "I made a payment and it appears it is showing twice", "i tried to do a transfer to an account but it didn't work", "Why is my transfer still pending?", "Will I be charged for receiving the money?", "I don't remember my password", "want to know where funds come from", "I tried transferring to an account but it won't let me.", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This disposable virtual card is not working.", "pos": "My Virtual card was rejected for a car rental. Why?", "neg": ["If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "Do I pay extra for exchange?", "Should i uninstall the app before i try it again?", "I have a new card and I need to activate it.", "Will you guys charge me for topping up by transfer?", "I seem to of forgotten my passcode.", "Why am I getting a fee on a card payment?", "Why did a transaction I made charge me $1?", "I need help proving that this is really me and to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I make multiple payments with my virtual card?", "pos": "I can't use my virtual disposable card", "neg": ["the exchange rate was different than expected", "I do not recognise the card payment.", "I need to activate my card, how is that done?", "How many digits identify the top-up verification code?", "What factors effect the exchange rate?", "What is the reason why the transfer shows as pending?", "What businesses accept this card?", "Please help, the atm swallowed my card, what do I do?", "I attempted to top up using my card, but now the money just disappeared?", "new customer and filling gas for the first time today, not working,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Virtual card was rejected for a car rental. Why?", "pos": "My disposable virtual card won't work.", "neg": ["HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "I lost my wallet and all my cards were in it.", "I am seeing inside the App a some cash withdrawal that is not mine", "What are the top-up fees for my card?", "I think my top up has been reverted", "is it ok if i use both visa and mastercard", "Can a friend top up my account", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "What are the steps needed to top up with Apple Pay?", "Why do I see an extra £1 charge on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason why my virtual card won't work?", "pos": "My disposable virtual card won't work.", "neg": ["are you sending me my card?", "How long do bank transfers take to clear", "I think my card is stolen!", "There's an extra fee on my statement, why is that?", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "Do I need to set a limit on auto top-up?", "Why do you need my name and ID", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "How is my card payment still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i cannot get virtual card to work", "pos": "What do I do if my disposable virtual card doesn't work?", "neg": ["I have made a recent check and cash deposit that isn't reflected in my balance.", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "My card has been pending for a while, what should I do?", "I used to know my password, but not anymore.", "If I order a card when does it arrive?", "I can't get my card out of the ATM", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I don't know where this debit transaction on my statement came from.", "Do you do business in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my disposable virtual card doesn't work?", "pos": "I can't do any business with this virtual card.", "neg": ["I bought something while traveling, and the exchange rate was wrong.", "How do I verify the top-up card?", "How long will it take for my payment to go through?", "how much does it cost to add money", "The card payment is declined.  Please inform me why.", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "Why hasn't the money I transferred into my account shown up yet?", "Where is my card PIN?", "I did a transfer and was charged a fee that should not have been charged!", "when should I receive my refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My disposable virtual card won't work.", "pos": "Why is my disposable card not working?", "neg": ["Can I add funds directly from my Apple Watch?", "how long will it take for my transfer to stop pending", "Why is my transfer more expensive than I thought?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "What is the expected delivery date for my card?", "What is the charge for exchanging currencies?", "What is the fee charged for using my card?", "My phone got stolen, how can I use the app?", "Why isn't my top up showing?  Was the money reversed?", "What is your shipping policies for cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My disposable virtual card was rejected.", "pos": "I can't do any business with this virtual card.", "neg": ["My card failed to work when I was shopping in a store", "I just got a new card, and I want to know how to activate.", "When will my payment go through?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "I need my purchase cancelled.", "Why is it showing that my account has been charged a dollar that is showing as pending?", "What can I do to track the card you sent me?", "What are the uses for disposable cards?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "pos": "I can't use my virtual disposable card", "neg": ["I had a card payment that was declined.  Why?", "What should I do if I don't know my password?", "Can you tell me where my funds come from?", "My app says I withdraw money from my account from an ATM.", "I needed $100 but all it gave me was $20.", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "Is there a charge to use a Top up card in the US?", "Can I use a different bank ATM than my own?", "I noticed my exchange rate was incorrect when I got cash.", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my disposable card not working?", "pos": "I can't use my virtual disposable card", "neg": ["I need my payment in another currency", "How long does it take for pending to go through", "Can I have my money refunded for an item", "I found my card in my jacket this morning, so can I reactivate it?", "where can I find the auto-top up option?", "Do I get charged if I am receiving money?", "Why can I not transfer money into my account?", "How do I locate my PIN now that I have my card?", "How can I exchange AUD for GBP?", "I would like a virtual card...how do I get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't make purchases with my virtual card.", "pos": "I have a disposable card but it does not work?", "neg": ["What's wrong with my ID? I can't verify it.", "i disagree with a charge", "Why is there a fee for my transfer?", "How do I use my card if I lost my phone?", "What is the maximum times I can auto top-up?", "I require verification for my source of funds.", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "Why would my card payment be cancelled?", "How can I make my card ready to use?", "I got a message saying I made a withdrawal from the bank machine, but I did not."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a disposable card but it does not work?", "pos": "I can't use my virtual disposable card", "neg": ["My top up has failed", "Please cancel my last transaction.", "I was spending cash with my card and got a fee.", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "I can't get my actual card to work", "Could not complete transfer, states 'declined'", "I was wrongfully charged one pound.", "There is a direct debit charge that I don't recognize, what can I do?", "Am I able to stop a transfer?", "How long is the wait for a money transfer to show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use my virtual disposable card", "pos": "I can't do any business with this virtual card.", "neg": ["Why was my request for cash declined?", "My card is lost!  Please help me!", "The ATM didnt return my card!", "Can I pay for my gas using my Apple watch?", "I've made a transfer, how long until the money reaches my account?", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "wheres my pin", "How can I solve my issue with holding multiple currencies?", "I'm having difficulties changing AUD for GBP. How do I do this?", "I wanted $100 but only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the exchange rate is wrong for my ATM withdrawal", "pos": "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "neg": ["How long do I have  to wait for my transaction to be completed?", "What are your supported countries?", "I have a pending transaction", "Could you please tell me why my purchases from this morning say payment is pending?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "What type of ID do you accept?", "My salary is in GBP, is this something I need to configure?", "My contactless is non-functional.", "I did a cash deposit to my account but it doesn't show up", "Are there any charges for European bank card for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for the money I took out in a foreign country is wrong.", "pos": "I tried to use the ATM with foreign currency. The conversion rate applied was wrong.", "neg": ["Please list the countries you support.", "When did you send me my new card?", "I did a money transfer to my account and it is not showing there.", "My card is showing the same transaction over and over again.", "I do not have my pin yet", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I see a reverted payment on my account. Why has this happened?", "What's the limit to how much I can top up?", "My phone was stolen! What do I need to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I found the exchange rate for my cash withdrawal is wrong", "pos": "I believe that the rate of exchange for my cash withdrawl is incorrect.", "neg": ["Why is there a direct debit set up in my name?", "Is there an age limit for opening an account?", "I went to do a transfer and it was declined.", "where can i located the auto top up function?", "Do I get a card to keep in my wallet?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "there is money in my account that i didnt put there", "How many ATMs will take this card?", "Am I able to track the card that was just sent to me?", "Some cash was withdrawn in the app, but I did not do it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I got cash, my exchange rate was off.", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "How can I get my card out of the ATM?", "In the app I see a direct debit that I don't recognize.", "My card is stuck inside the ATM, what am I supposed to do?", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "The atm didn'y give me all the cash", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "I can't find the card PIN.", "Where did my deposit for my source of funds come from?", "How do i access the auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Foreign currency rates were put in wrong at an ATM i used.", "pos": "I tried to use the ATM with foreign currency. The conversion rate applied was wrong.", "neg": ["I think something went wrong, I didn't get the right amount.", "Where are cards available to order?", "Can you tell me more info about virtual disposable cards?", "I need info on activating my card?", "Instructions for activating card", "Where can I find the auto-top option?", "Why is my friend not getting a transaction arrival yet?", "Why was I charged $1 in a transaction?", "On the card that is coming, what's the tracking info?", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "you got the exchange rate wrong for my cash withdrawal", "pos": "How did you arrive at the rate of exchange? I thought that I would get more cash.", "neg": ["There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "I don't know how to verify my identity.", "What can you use the disposable cards for?", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Why is there an extra fee charged?", "Please assist me with activation.", "Do you offer account's for minors?", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "I want to top up by transfering accounts, What do I do?", "Does the exchange rate change each day for purchases? There is a different rate on my purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you check the exchange rate on a cash transaction I did overseas", "pos": "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "neg": ["What is the appropriate age for my child to be able to open an account?", "Will this card work at any ATM?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "Can my friend send me money if it is not in US dollars?", "I'm not sure how disposable virtual cards work. Please help.", "I need to do a card activation.", "What countries can I use my account in?", "Is there a function where I can top-up automatically?", "There was a direct debit from my account and I didn't authorise it", "I bough an item and the exchange rate was incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee associated with using foreign exchange ATMs?", "pos": "I think I was charged a different exchange rate than what was posted at the time.", "neg": ["How can I receive money?", "Please tell me the limit to topping-up.", "I know I'm getting a new card but would like know when I can expect to receive it.", "how does my statement get updated so i know when a refund will reflect on my balance", "Has my top-up gone through?", "Why would the app revert my payment?", "Do you have EUR currency available for me?", "How come I didn't get a virtual card yet?", "Do I have to go to the bank to change my PIN?", "May I get an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "pos": "I was needing you to see if the exchange rate is correct from when i got cash", "neg": ["Is there a limit on the number of times I can use a disposable card?", "Is the identity check part of bank policy?", "I received $20 but I entered $100", "How long before a bank transfer shows up in the account?", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "What is the process when my card is due to expire?", "I want a backup second card. Is this possible?", "The app won't identify me.", "I don't think my transfer wen through. Why?", "There's been a transaction to the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought I was going to receive more currency?", "pos": "The wrong exchange rate was used for my cash withdrawal", "neg": ["I just got married and need to change my name on the account", "Tell me how to renew my new card?", "I would like to get some extra cards?", "Is it possible to order a virtual card?", "Is there a money transfer fee?", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "What currencies and cards do you support?", "What should I do if I think my card was stolen?", "How can I add a new card?", "Google pay top up not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the exchange rate when i get cash", "pos": "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "neg": ["Are there restrictions to transfers to certain accounts?", "Unusual direct deposit", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "I no longer want to transfer funds, can we cancel that transaction?", "How do I unblock my card?", "There was a transaction this morning that I'd like to reverse.", "How simple is it to transfer money into my account?", "Why was I charged an extra fee when doing a transfer?", "Can you show me how to verify the top-up card?", "Can you see my new balance yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "pos": "I withdraw money abroad but I didn't get the right amount.", "neg": ["I'm not able to verify my identity.", "How many times can I enter a wrong PIN before it is blocked?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "What does pending payment mean?", "There is a cash withdrawal on my statement that I don't recognize", "What is the verification process for my card?", "I was charged for getting cash.", "Who do I talk to for transactions debited twice?", "How much do I have to pay if I want to transfer money?", "I want to get a virtual card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "pos": "I think the bank made a mistake on the exchange rates", "neg": ["Are there charges for using a bank card to top up", "Can you help me transfer funds from another bank account to this account?", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "I want to end my account", "Please help me change my PIN.", "is apple pay a top up service?", "How do I get a spare card?", "The app rejected my top up", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "The ATM would not give me cash,why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe that the rate of exchange for my cash withdrawl is incorrect.", "pos": "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "neg": ["I have not received my pin yet", "Is there a longer processing time for international bank transfers?", "Which countries can I change my PIN in?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "My PIN was entered wrong and now I am blocked.  Please unblock.", "I am still waiting for a money transfer to process.", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "Is there a fee for paying by card?", "Out of the blue, my card stopped working.", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got cash abroad and the exchange rate applied is wrong", "pos": "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "neg": ["I lost my phone, what should I do?", "I didn't receive the amount of cash I requested for the ATM.", "Can you tell me what currencies I can use to add money?", "My address needs to be changed.", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "How can I create another card linked to this account?", "What do I need to do to perform identity checks?", "I didn't cancel my top-up.", "My top-up seems to be pending for a long time?", "Does the exchange rate change?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the bank made a mistake on the exchange rates", "pos": "Is there extra fees for making a withdraw in a different country at a cash machine.", "neg": ["Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I made a purchase and was charged at the wrong foreign exchange rate.", "what is the matter?", "I need to change details about my personal account.", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Are your cards available in the EU?", "I want to hold and exchange fiat currencies, what can I use to do so?", "Is there a limit to the top-ups someone can do?", "I see a $1 charge in a transaction.", "How can I change my name in my profile?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I made a cash transfer abroad the wrong exchange rate was applied", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["I can't use top up on Google Pay.", "I would love one of the virtual cards!", "My top up card needs verification and I don't know how to do it", "How do I active this card?", "My billing address changed and I need to update my information.", "Tell me how to replace my expired card.", "I cancelled my card payment", "After a transfer, I see an extra fee.  Why?", "How was I charged extra when I used my card to pay?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I got cash the exchange rate was wrong", "pos": "The exchange rate was wrong?", "neg": ["Where can I find out how to transfer money into my account.", "I can't find my phone and I'm worried someone is going to use it", "I think my top-up has failed.", "It looks like my card payment might have been reverted.", "Can you please explain to me why there is an extra €1 fee in my statement?", "Why is it taking so long for a transfer to complete!", "Can you tell me whats going on with my card it seems to be not working?", "Why do you ask for top-up verification?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "I bought some things in the morning but the payment shows as pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged an incorrect exchange rate for a withdrawal.", "pos": "When I received my cash; they had my exchange rate incorrect.", "neg": ["My wallet doesn't show my recent top up.", "Do top-up limits exist?", "My card's expiring a month from now, should I place an order for the new card?", "I just saw a fee on my account. When do these get charged?", "What are the steps for getting money from a friend?", "What is taking so long on my transfer from the US?", "Can you explain why my payment is still pending?", "Why do I have a transaction showing up more than once?", "What are the charges for receiving a SEPA transfer?", "I'm expecting a refund but it's no where to be seen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "pos": "I wasn't applied the correct exchange rate when getting cash", "neg": ["Why is my cash request and the amount I received different?", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "I recently purchased something, and the exchange rate was wrong.", "I want to top up my account. What payment methods are supported?", "Can I revive a physical card.", "stolen phone, what should i do", "Is there a limit to how much I can top-up?", "How do I order a disposable virtual card?", "Is it possible to get both a Visa and a Mastercard?", "How do I top up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are weekend rates for getting cash", "pos": "I was needing you to see if the exchange rate is correct from when i got cash", "neg": ["Where's the button to top up with a cheque?", "I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please", "How much is it to use my US debit or credit card to top up?", "I anticipate getting a Visa card", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "I have a payment in my statement that is off", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "How do you determine exchange rates?", "What do I have to do to get a Visa card?", "i received my American Express in Apple pay, why is top up not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was different when I got cash", "pos": "You applied the wrong exchange rate while I was traveling outside the country.", "neg": ["My payment was put back, I think.", "I wanted to know about a pending dollar that is on my statement.", "How much does it cost to us US cards?", "I see I was charged $1 for a transaction.", "I did not get enough cash", "How can I dispute a direct debit transaction?", "Can I exchange from USD to GBP?", "show me how to transfer to my account", "There is a direct debit charge on my account that is not mine.", "I tried to pay with my card and it didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I received my cash; they had my exchange rate incorrect.", "pos": "what is going on with my cash withdrawal? the exchange rate is wrong", "neg": ["Why am I charged an extra fee on my card?", "Please help my find out why there is an odd direct debit in my records.", "Can a credit card be used to transfer money?", "where is this money from", "Can you tell me if I can track the card you sent me?", "I would like to receive instructions showing the verification process for top up cards..", "Can someone help with my passcode?", "Can I choose what card I can use", "Do you know when the withdrawal will show?", "How can I reset my darned PIN number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was given the wrong exchange rate when getting cash", "pos": "I didn't receive the correct amount of cash when I exchanged it overseas.", "neg": ["I can't find my code", "Did I do something incorrectly? Where is my top-up?", "use my credit to add money", "My account shows that I made a cash withdrawal but I cannot remember doing so!", "Can I use my apple watch to top up?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Why would a merchant revert a card payment?", "Why isn't my balance updating?  I did a bank transfer and it isn't current.", "My payment was put back, I think."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew some cash and the exchange rate seems to be wrong.", "pos": "The exchange rate was messed up from the ATM", "neg": ["Why wasn't my payment to beneficiary X approved?", "I deposited a cheque, why isn't my balance showing that I did?", "How long does it take for my id to verify?", "I found the card I thought I lost this morning. Can I reactivate this card?", "I did a payment but it was reverted by the app", "I want a new card", "Does your app allow currency exchange from USD to GBP?", "I suspect someone used my card.", "Why did you charge me extra?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I withdraw money in my hometown currency while on holiday without any additional fees?", "pos": "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "neg": ["I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "I would like to alter my personal details.", "What is this cash withdrawal on my statement?", "Why was my exchange rate a different amount than usual?", "Where can I use a disposable card?", "My card payment didn't go through.", "How can it be that my Card is not functioning anymore?", "I have a US credit card, will you accept it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The amount of cash I requested to withdrawal did not match what I received when exchanged", "pos": "The rate applied to my foreign currency at an ATM was incorrect.", "neg": ["I need you to delete my account now.", "Which ATMs accept this bill of fare ?", "Why isn't my beneficiary allowed?", "Do I get to have one of those virtual cards I've heard about?", "How is the exchange rate calculated?", "Does it cost anyting to get my own card?", "my money, where is it coming from?", "Why isn't my deposit in my account?", "What currencies can I have?", "Please check and let me know why my transfers are getting declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While abroad, I got cash, and the exchange rate applied is wrong.", "pos": "Why is the exchange rate wrong for my cash withdrawal?", "neg": ["Is there a limit for top ups?", "Why hasn't a transaction I did to my friend arrived yet?", "Where can I have a new bank card sent to China?", "When can I use money sent to my account?", "Will it cost extra to add money to an international card?", "I lost my passcode.", "What process should I use to transfer money into my account?", "How do I protect my phone from someone using it after I lost it.", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "Need help with a stolen card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you give me so little currency?", "pos": "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "neg": ["I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "I have an unauthorized direct debit on my account", "A transfer could not be completed.", "Can you explain why my Google Pay Top isn't working?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "how come i was declined", "What forms of ID work for verification?", "how much does a card cost and why do you charge me", "I don't see a money transfer yet", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are the exchange rates for foreign currency ATMs", "pos": "When I exchanged currencies the value of my money changed.", "neg": ["I am worried about fees for top up cards?", "Why was my cash withdrawal cancelled at the ATM?", "It looks like someone besides me ordered something with my card, what should I do?", "Do you support fiat currencies?", "When will my top up be applied?", "Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?", "\nWhere can I use my card?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "I tried to get cash but it was declined!", "I was charged $1 in a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was messed up from the ATM", "pos": "Why is the exchange rate wrong for my cash withdrawal?", "neg": ["The cash deposit I made this morning has not been credited to my account", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "Whats the limit on my top up", "Please help me.  I don't know my code to get into the app.", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "can i get a virtual card", "Why can't I complete the transfer?", "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "How do I revert a transaction?", "Can I activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the exchange rate for the cash I withdrew wasn't correct.", "pos": "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "neg": ["When does a UK transfer show up?", "I have a canceled top-up and wanted to know about it.", "My balance is not what I thought it was following an ATM withdrawal", "Why is there a charge for my transfer?", "I transferred money and it didn't get there.", "I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.", "Why do you guys need to verify my identity?", "How do I report possible fraudulent activity on my account?", "I have lost my card! What is my next step?", "I've made a transfer, how long until the money reaches my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didnt get the correct exchange rate for getting cash", "pos": "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "neg": ["How long is the wait for a money transfer to show up?", "The ATM wouldn't let me withdraw cash.", "Is there a fee for sending additional cards?", "Is my card payment reverted?", "I paid with card and was charged a fee that shouldn't be there!", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "Why won't my transfer to another account work?", "DO I have to be 18 to open an account?", "What was the $1 charge for on my statement?", "The app doesn't think that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew cash abroad and the exchange rate applied is wrong.", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["Why did the ATM give me less money than what I requested?", "I need a refund on a direct debit that shows in the app because I did not make it.", "Can I update my details?", "Where can I update my pin number?", "What is the fee for a foreign currency exchange?", "What should I do if I don't know my password?", "I used my card to top up, but now I don't see the money in my account.", "The card payment I made didn't work.", "Is there an additional charge to exchange currencies?", "If I am not in the country and I need to change my PIN, how can this be done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The applied exchange rate is wrong for the cash I got abroad.", "pos": "Help me!  When I was abroad, the exchange rate was wrong.", "neg": ["\nAt which ATMs can I use this card?", "Will I receive a new card when mine expires?", "What's up with verifying top-ups?", "If I need to transfer something quick from China, how long does that take?", "If I get a transfer from Europe, how long until it is in my account?", "A false direct debit payment is showing in my app", "Can somebody else top up my account?", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "Can I get a full list of instructions for identity checks?", "Do you charge for transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["Is there a limit on how much I can top up?", "How do I deposit cash?", "I was making a purchase and it was declined and I wanted to know why.", "Am I getting charged for making a payment?", "How do I stop fraud to my card?", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "I need to modify my details.", "I need to transfer something from China, How long will it take?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.", "The exchange rate from my card payment isn't right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "pos": "the exchange rate was different than expected", "neg": ["How long does a transfer from the US take?", "There is a single payment on my card which shows as pending.", "Is there an allowance on cards?", "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "What if my top up didn't work?", "Why is this payment pending?", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "If I top up by transfer, am I going to be charged?", "My withdrawal is pending, why?", "What  is the verification process for a top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "On my last trip, I received the incorrect exchange rate.", "pos": "I tried to use the ATM with foreign currency. The conversion rate applied was wrong.", "neg": ["I am waiting on this refund, hurry up.", "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "I tried to top up and suddenly my money disappeared", "I was not distributed all of cash that I requested", "I do not understand why my pass-code is not working.", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "My refund is not here yet", "Is exchanging currencies one of your app services?", "My transfer was rejected", "How do I authenticate my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "pos": "I did not have the right exchange rate applied to my situation of pulling out cash", "neg": ["Are there fees for using an international card to top up?", "Do you have any card fees if I want to add money using an international card?", "How do I exchange currencies using this app?", "Is it possible to get one the your cards in the EU?", "I moved to a new city and need to change my address", "If I am in China, can I still order a new card and if so, how?", "I have a confusing payment appear on my statement and I don't recognise it!", "How can my friend pay me?", "I tried activating my card and it doesn't work how do I solve this problem?", "I need to know what your exchange rates are."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdraw money abroad but I didn't get the right amount.", "pos": "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "neg": ["Why would the app show a withdrawal that I did not make?", "What are the steps I need to do if I have a stolen card?", "I notice there's a pending payment on my card.", "I've tried using my card multiple times and it keeps getting declined.", "The exchange rate is bad. Are you sure this is the exchange rate?", "Is my card lost? I am still waiting for it to be delivered.", "Help.  My card is broken.", "Do you have any accounts for children ?", "Give me a refund now!! I am still waiting.", "A random charge got added to my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "An overseas cash transfer did not work correctly", "pos": "How did you arrive at the rate of exchange? I thought that I would get more cash.", "neg": ["i entered my pin in wrong and got it frozen. how many tries do i have", "How do I get my card PIN?", "Guide me on how to unblock my PIN", "Is there an allowance on cards?", "Can I use my salary for this?", "How do I change my address ?", "Why am I being a charged for using my card?", "On my app I can see that a direct debit payment that I didn't do, appears.", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I exchanged currencies the value of my money changed.", "pos": "The exchange rate for my withdrawal was wrong.", "neg": ["I shouldn't have been charged but I see a fee, why?", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Help! I've forgot my app passcode!", "Can I get a few more physical cards?", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "How many times can I enter a wrong PIN before it is blocked?", "If I top up by transfer, am I going to be charged?", "I require verification of my source of funds.", "I changed the currency, but why is it costing more?", "What is the procedure for an expired card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "pos": "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "neg": ["A transaction posted twice to my account.", "What information am I going to have to have in order to do a transfer with my card?", "Given a choice, I'd rather have Mastercard.", "will you be able to activate my card", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "How long should it take for my top-up to finish? I've been waiting a while.", "I had to pay money for paying with my card.", "Where is my PIN located?", "My card arrived but I don't know how to get my PIN.", "I would like to cancel my previous transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how come my withdrawal rate is wrong for my cash withdrawal", "pos": "I got less cash because of the exchange rate.", "neg": ["The fee charged when I changed rubles into British pounds was too much.", "Can you tell my why my funds transfer did not work properly?", "My top up was denied", "I was able to find my card. How to I go about putting it into my app?", "Why has my card declined", "I'm having money transferred from Europe, how long will this take?", "The machine gave me the wrong amount of cash.", "Where is my pin? I don't have it yet", "Would you be so kind as to activate my card? Thanks", "Can third party fees affect a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "pos": "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "neg": ["I found a charge on my debit that I did not make.", "My salary is deposited in GBP. Do I need to choose the currency?", "What are the limits to where my card will be accepted?", "Is it possible to cancel my transfer?", "When can I expect to receive my card?", "is a transfer to a beneficiary allowed?", "What is this extra fee that I got when I used my card to pay?", "Can I return an item?", "What ATMs accept my card?", "I couldnt get cash in an ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!", "pos": "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "neg": ["How do I receive a disposable virtual card?", "Can I get a Visa or Mastercard?", "I want to take back my transaction", "I have been waiting over a week. Is the card still coming?", "The money disappeared after I topped up my account.", "What will my exchange rate be?", "Why was the payment on my card declined?", "Is there an additional cost to exchange currencies?", "Where can I find my card PIN?", "I can't see my cash deposit in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe I got a wrong exchange rate when I got cash.", "pos": "I didn't receive the correct exchange rate when I got cash.", "neg": ["A fee that shouldn't be there is there after using my card!", "How can my new card be renewed?", "Where'd the rest of my cash go from the ATM", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "when will my transfer arrive", "Can my children have an account?", "What do you do to transfer money to my account?", "Can I top-up my card using a bank transfer.", "Hi, would you please activate my card?", "What do I do if I find a debit charge that I know I didn't do in my billing statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "pos": "I exchanged cash when traveling and the rate was incorrect.", "neg": ["Where are my funds? I topped off my car but it didn't seem to complete.", "Any chance of getting the card outside the UK?", "I ordered a card and would like to know how to track the delivery progress of it.", "What commission do you take for currency exchage?", "I see money go out that I didn't withdraw.", "Will you accept my salary if it's in another currency?", "How long does a transfer from the US take?", "The amount of exchange was not correct for the item i bought.", "can i add funds  with a card from the united states", "When will a cash withdrawal show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for foreign ATM currency is wrong.", "pos": "the exchange rate for my withdrawal is wrong", "neg": ["My card is due to expire soon.", "I attemped a transfer and it didn't go through.", "Please tell me why I was charged additionally when I used the card.", "Why did it cost money to transfer funds?", "what currencies can i use to add money to my account", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "There is a transfer not showing on my account.", "Do you support other currencies?", "How does the exchange rate work on this app?", "Why do I have duplicate transactions for one purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "pos": "When I got cash I believe that the exchange rate was wrong", "neg": ["Are there any limit on the auto top-up?", "I don't remember my login code", "Can you accept my other card from the U.S.?  It is the only other one I have.", "I can't find the top-up card verification code.", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "I can't activate my card?", "Can you lookup my password?", "Cancel a transaction", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Why am I being charged more on exchange with things I bought abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The wrong exchange rate was used for my cash withdrawal", "pos": "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "neg": ["I have been waiting over a week. Is the card still coming?", "I need to order a new card.", "Which currencies are allowed?", "I do not recognize a direct debit payment that I see on my app", "What are you exchange rates?", "Is there a limit on disposable cards?", "I didn't make the direct debit payment on my account.", "The exchange rate for my card payment doesn't seem right.", "I want to transfer some money from my other bank account into this one.", "Do I get Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?", "pos": "The ATM I used for foreign currency provided the wrong exchange rate.", "neg": ["I'm waiting for a money transfer to show, still.", "Why haven't I received a refund yet?", "my payment was rejected, do you know why?", "I want to change my PIN.", "I was charged extra when I made a cash withdraw, why?", "I still don't have a refund.", "Why is my ATM cash withdrawal not working?", "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "I got billed an extra pound!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my cash withdrawal given the wrong exchange rate?", "pos": "The rate of exchange for my cash withdrawal is wrong.", "neg": ["what currencies can i use to add money to my account", "Which countries are you in?", "I think a payment I made with a card was cancelled.", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "I have a transaction showing multiple times.", "How do I get another card", "I need help verifying my identity.", "What is the status of my card's delivery?", "How do I fill out the identity check?", "What type of fiat currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The wrong exchange rate applied to my cash withdrawal.", "pos": "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "neg": ["I've been trying to do a transfer multiple times and have failed? Is the system down?", "I was only given $20 after trying to withdraw $100", "am i able to receive my salary this way?", "I have foreign currency i would like to change how much will it cost me?", "Will a beneficiary not accept a transfer?", "I don't have a password.", "What do I do if i accidentally broke my card?", "My transfer to a beneficiary did not go through.  Why?", "Why did you revert my top up?", "Where is this card accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "pos": "I think the exchange rate for the cash I withdrew was wrong.", "neg": ["I can't add any more money.", "A payment that I didn't make appears in my app.", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "I looked on the app and it says I withdrew cash.  I didn't!", "An extra pound was charged!", "Can I activate my card?", "I want to add money to my card, what payments do you accept?", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "Do I need to go to an office to change my pin?", "When will my cheque be processed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "pos": "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "neg": ["How do I report a cash withdrawal that wasn't me?", "Why did it cost money to transfer funds?", "I can't see my top up in my wallet!", "Disaster, I've totally forgotten my passcode, can you help me?", "Where do I go to verify my identity?", "I am waiting on this refund, hurry up.", "how do I link an old card?", "Why has my account balance not changed after depositing a cheque?", "i made a payment with my card and was charged a fee, why would you do that", "How do I see my updated balance after I make a cheque or cash deposit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "pos": "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "neg": ["When will my top-up go through?", "i cannot seem to activate card", "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "I need another card for a member of my family. Is this possible? How soon can I get one?", "I would like to verify my source of funds.", "cancel my account", "Why was I charged a fee for my withdrawal?", "Is it free to send out more cards?", "I prefer to get a Mastercard.", "I suspect someone used my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was needing you to see if the exchange rate is correct from when i got cash", "pos": "Why did my exchange rate change?", "neg": ["Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "If I am running low on credit can I auto top up?", "Do you support changing the currency I use?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "Are the funds I requested from a merchant a few days ago in my account? I do not see them.", "I was charged twice for the same purchase!", "There is a missing transfer on my account", "How many disposable cards per person?", "What do I do if a transaction shows up twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had the wrong exchange rate applied to some cash I got abroad.", "pos": "I think the exchange rate for the cash I withdrew was wrong.", "neg": ["My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "How is the exchange rate calculated?", "My card doesn't seem to work.", "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "\nWhere can I withdraw money from?", "In the US, how long is the wait for a transfer?", "Payment I did not make.", "Why am I charged an extra fee on my card?", "I made a transfer and they haven't received the money I sent them.", "I did a bank transfer to top up, but the money is not available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate is incorrect for my cash withdrawal transaction.", "pos": "The rate of exchange for my cash withdrawal is wrong.", "neg": ["I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "Will I be fined for topping up by transfer?", "Where are the Mastercard ATMs?", "i did not get any money but still was charged", "I made a cash deposit to my account but i don't see it", "I need more money in my account. Can I add more by transferring?", "I can't verify my ID. Why?", "Does my account have the option to hold multiple currencies?", "How do I prove I am who I am?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for case abroad is applied wrong.", "pos": "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "neg": ["I am still waiting for verification.  Can I use my account before I am verified?", "Is there a list of ATMs that take this card?", "My card is almost going to expire.", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "Need a new card, mine is expiring.", "Why hasn't my top-up finished pending yet?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Do you have info about the card on delivery?", "is it possible to cancel transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate applied was incorrect when I was traveling outside the country.", "pos": "When I was abroad the exchange rate for me was wrong.", "neg": ["Is there a reason that my transfer failed?", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "Why was I charged an extra pound?", "I got a new address and need to change my information.", "Where did the  €1 fee in my statement come from", "How long do I have to wait until the transferred money shows up?", "I'm still waiting for my top-up to go through", "How can I check to see where my funds come from?", "Why doesn't the person I sent money to see that transfer yet?", "My Identity verification hasn't passed yet is it possible to use my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["How do you do exchanges?", "I need to change my phone number.", "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "Will it take more than 3 days for my transfer to reach my account?", "What do you require to verify someone's identity?", "Is there any way to get my salary in a different currency?", "Why was I charged this extra fee while doing a transfer?", "there were two of the same charge to my account", "The app is not able to realize that it is me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM I used for foreign currency provided the wrong exchange rate.", "pos": "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "neg": ["I can't get my card out of the ATM", "why is my top up failing", "Can I get an item refunded?", "Why am I having trouble withdrawing cash?", "Why was money taken for a transfer?", "How does the exchange rate work?", "Why didn't I receive the right amount of cash at the ATM?", "Which countries are supported", "the exchange rate at which my card payment is at is wrong", "I require verification of my source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "pos": "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "neg": ["my refund has not hit my account yet", "Why is my cash withdrawal still showing as pending?", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "The expiration date for my card is coming up, how do I get a new card?", "How do I get my refund back?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "Why did my card payment not work?", "why do I have a pending payment?", "Could you tell me why my top up isn't showing in my wallet?", "What's the wait time for European transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the exchange rate for the cash I withdrew was wrong.", "pos": "the exchange rate for my withdrawal is wrong", "neg": ["Can I choose between Mastercard and Visa?", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "How come I can't get money at the ATM", "What is the virtual card and how can i get one?", "How do I deactivate my account?", "Where can I get a card in the EU?", "I entered the correct pin but I still couldnt get funds.", "What countries are getting support?", "Why was my top up cancelled?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "pos": "The rate applied to my foreign currency at an ATM was incorrect.", "neg": ["I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "Which foreign currencies can I get transferred into my account?", "What are my options for holding money in multiple currencies?", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "Will be Apple Watch be able to let me top up?", "My card was declined at a restaurant today and I don't know what the problem is.", "A shop I go to didn't let me pay.", "Is there a way to modify my details?", "Is it possible for a friend to personally send me a payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get the right exchange rate while getting my cash out.", "pos": "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "neg": ["Why is my disposable card not working?", "I would like to change my address.", "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "Why can't I see a transfer to my account?", "I will not be able to verify my identity.", "When does a UK transfer show up?", "Will I see the transfer in my account within the week?", "What is the fee for a foreign currency exchange?", "I am unable to get cash from the ATM", "How do I go about getting a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "pos": "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "neg": ["What options do I have when topping up a US card?", "Will you charge me more if I use a European bank card for a top up?", "What is the age requirement?", "Why didn't I receive the correct exchange rate for an item that I purchased?", "The cheque I deposited isn't showing in my account", "I am looking to transfer some money from my other bank account into this one.", "I think I deserve a refunded on a certain item.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "If there isn't a lot of money left, will it automatically top-up money?", "What should I do if someone else used my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew cash and I think the exchange rate is wrong.", "pos": "what is the correct exchange rate for getting cash", "neg": ["How many top-ups can I use?", "Can I request a refund", "Talk me through modifying my details.", "Even though I added money ey to the card, I couldn't use it", "I am looking for my top-up verification code and cannot find it.", "What should I do if I can't use my card?", "My top-up does not seem to have worked, what  went wrong?", "How do I stop fraud to my card?", "Did a card payment that I made get cancelled?", "One of my transactions needs to be canceled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't get the right amount of  cash because of the exchange rate.", "pos": "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "neg": ["I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Which currencies are allowed?", "I have young kids. Can they use this service?", "I can use this card at which ATMs?", "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "My phone is missing.", "If i want to change my pin number can I directly from an ATM?", "My card still hasn't arrived after two weeks, now what?", "Seems like my top-up has been cancelled", "I can't find the top-up card verification code."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The wrong exchange rate was applied to me while pulling out cash.", "pos": "I think when I withdrew money when out of country the exchange rate was wrong.", "neg": ["Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "Why is a transfer I did recently still processing?", "Reason for my card to decline", "how much is it to exchange currency", "How do I top up on my card?", "When will my top up process?", "Is there a charge for a physical card?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "what is this charge i didnt do it what can i do", "I don't remember my passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got cash abroad and need to check the exchange rate", "pos": "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "neg": ["When I travel, can it automatically add money in certain intervals?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "Will you accept my salary if it's in another currency?", "This debit is not my transcation. How do I get my money out back?", "I used the wrong account.", "Is it possible to get a card when i'm not in the UK?", "Can I transfer my payroll to the bank?", "Can I get an update on my replacement card?", "Can I top up using my cheque?", "The ATM didn't give me the full requested amount"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "pos": "The exchange rate for my withdrawal was wrong.", "neg": ["Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "I have multiple of the same transaction", "Why is top-up verified?", "Why am I missing my refund", "Is there a way to top-up when it reaches a certain balance?", "The app reversed a top off I had.  What should I do?", "Are there cash machines where I can change my PIN?", "What do I do if my top-up has not gone through?", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "I think my card is broke?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not have the right exchange rate applied to my situation of pulling out cash", "pos": "I think the exchange rate for my for my cash withdrawal is wrong", "neg": ["Why did I get declined during a transfer?", "Where do I look for cash top up?", "Why are you asking so many questions about me?", "Is it possible to get one of your cards in the European Union?", "I have a top up card. Where is the verification code?", "Please show me how my friend can send me money.", "I need to dispute a direct debit.", "is there a way to change name?", "Is there any fees for top ups?", "I don't recognize a charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The rate of exchange for my cash withdrawal is wrong.", "pos": "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "neg": ["What will I need to configure if my salary is in GBP?", "I made a payment and it is showing up twice", "Why was I charged for a cash withdrawal at the ATM?", "Please send my refund now.", "Where do my fund come from?", "Why is my card payment still listed as pending?", "Can you refund my purchase?", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "Are there any restrictions for the disposable cards that I need to be aware of?", "I need more physical cards than I have right now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "pos": "I noticed the exchange rate for cash withdrawal isn't right.", "neg": ["Tell me how to delete my account.", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "top up cancellation", "pending transaction?", "If I get another card, what kind of fees am I looking at?", "My refund is not here yet", "I think my card has been compromised in some way.", "My card got trapped inside an ATM, what should I do?", "How do I cancel a transfer?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Rates were applied wrong while using foreign currency at an ATM.", "pos": "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "neg": ["How old must I be to open an account?", "I would like to exchange currencies on the app. How do I do this?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "Why did my cash deposit not show up?", "Will you accept my salary if it's in another currency?", "can you top up your account automatically", "Can I use my account now, even though my identity verification has not gone through yet?", "Why have I not yet received my virtual card?", "I did a cash deposit to my account, but I am not seeing it on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for my cash withdrawal was incorrect", "pos": "how come when i got cash the exchange rate was different than it should be", "neg": ["Why did my transfer get declined?", "What type of ID do you accept?", "What is needed for my daughter to open an account?", "I need you to delete my account now.", "Why did I not get the amount of money I requested?", "Can I top up my card with other cards?", "What does it cost to receive a SEPA transfer?", "Where did the money transfer go?", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried withdrawing money in another country and the exchange rate was wrong.", "pos": "While abroad I got cash, and a wrong exchange rate was applied.", "neg": ["Set a new PIN please.", "Please help me set up a new PIN.", "Why does my identity need verification?", "why do I have a pending payment?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "How can I reset my passcode?", "the exchange rate is wrong from something I got in another country", "google pay top up did not work", "Will I be charged for exchanging foreign currencies?", "I have a new card and need to activate it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate wrong for my cash withdrawal?", "pos": "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "neg": ["What's up with the fee for getting cash?", "I want to revert a transaction I did", "My card was rejected", "I have a transfer that is pending.", "The refund isn't appearing in my account", "The fee charged when I changed rubles into British pounds was too much.", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "The purchase I made is still pending.", "Is there a limit to my top-up?", "When will I receive the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please check the exchange rate when I was getting cash?", "pos": "I think I was charged a different exchange rate than what was posted at the time.", "neg": ["I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "I cant prove who I am", "I used an ATM and there was an extra charge.", "Is there something that I can do since my phone was stolen yesterday?", "My transfer is failing when I try to do it.", "Why was I charged for cash withdrawal?", "I just got married and need to change my name on the account", "How do I find out my source of funds?", "Can my children open an account?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "pos": "the exchange rate for my withdrawal is wrong", "neg": ["My app shows a money withdrawal that I did not do.", "I need to transfer money to my account from another bank", "I'm having difficulty verifying my identity.", "Please inform me how to get a new card as mine is about to expire.", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "The cash deposit I made this morning has not been credited to my account", "How do I verify my identity online", "I can't get the ATM to give me any cash", "My account is showing a double charge.", "How do I find out my source of funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My cash withdrawl has the wrong rate of exchange.", "pos": "I think when I withdrew money when out of country the exchange rate was wrong.", "neg": ["Why would my top up be reverted?", "A payment shows up on the app that I never made.", "I got double charged from something, what can I do?", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "Can I apply for one of your cards if I live in the EU?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "I need to top up, can I use google pay?", "How long before I can see that my cash withdrawal has taken place?", "I got a card, how do I get it in the app?", "Where is the option to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think when I withdrew money when out of country the exchange rate was wrong.", "pos": "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "neg": ["am afraid someone may have gained access to the info on my card.", "my card payment has been declined, do you know why?", "I no longer have my phone with the app, what should I do?", "Are you able to guide me to my card's location?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "Is it normal to be charged an extra fee when paying with my card?", "Are there discounts for frequent currency exchanges?", "Where do I find how to top off with a check?", "Why, when paying with the card, was I charged an extra fee?", "For what reason did my top-up get cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate different than expected on my transaction?", "pos": "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "neg": ["I was not able to use the ATM to get cash", "hello I have lost my phone and I'm worried someone's going to steal money from me", "If I have a credit card with you how I get set up to link to it?", "How can I change my information?", "I forgot my code", "How much is the limit for top-ups?", "I want to return an item for a refund can I do that?", "How can I change my address?", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?", "I did not receive the right amount of cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You applied the wrong exchange rate while I was traveling outside the country.", "pos": "what is the exchange rate for foreign ATMs", "neg": ["I topped up but the app declined it", "How do I get my virtual card?", "How can I activate my new card?", "Which ATMs accept this circuit board ?", "How do I find the refund on my statement?", "My card is about to expire. Do I have to go to a branch to order a new card?", "I forgot the passcode on my app.", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "Which card would I get, Visa or Mastercard?", "Why did you revert my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I got cash I believe that the exchange rate was wrong", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["I can't recognise this Direct Debit payment.", "I was doing a transfer and received a \"decline\" message.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "I have a payment I didnt make on my account", "There is a Direct Debit that looks suspicious.", "What is taking so long with my top up?", "Why do I have a transaction showing up more than once?", "I made a top up yesterday but it's still pending.", "Are there any top-up limits that I must follow?", "My new card isn't here and it was issued a week ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "pos": "The rate applied to my foreign currency at an ATM was incorrect.", "neg": ["How fast can I transfer something from China?", "I need to exchange a currency - can I do that here?", "I don't see any change in my balance.", "i didnt make these transactions, i think my card details might be stolen", "I need to get hold of a physical card?", "What I topped up was reverted by the app.", "What is going on with it saying my card payment was declined?", "I got a €1 extra fee in my statement", "Was I charged more than I should of been for a currency exchange?", "Can I get a full list of instructions for identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "pos": "Why did my exchange rate change?", "neg": ["Why can't I see my funds after I topped up?", "My foreign currency exchange has been applied incorrectly.", "What are the steps to verify identity?", "It's requiring me to verify my identity?", "I deposited a cheque but the cash hasn't arrived yet", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "Will you accept my salary if it's in another currency?", "what is the age limit for opening a new account", "I want to see what this fee is on my card payment.", "There is a pending transaction on my account, what does this mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I got cash, the exchange rate applied was wrong.", "pos": "How did you arrive at the rate of exchange? I thought that I would get more cash.", "neg": ["My source of funds need verification.", "How can I verify my identity?", "Is it possible for me to top up with Google Pay?", "How much does it cost for additional cards?", "Is it possible for me to top up with cash?", "Help! I need to cancel a transaction.", "Can I transfer money using a different currency?", "I was overcharged an additional pound.", "Can I transfer money to my account with the app?", "What do you need my identity details for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "pos": "The exchange rate for me was wrong when I was abroad.", "neg": ["What caused my transfer to fail?", "Did you deactivate my card it's not working anymore", "How can I activate the new card i got?", "beneficiary transfer problems?", "Who do I contact if there is a direct debit that I did not create.", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "Are there specific ATM's I can use with this card?", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "For what reason is my transfer still pending now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got cash and the exchange rate should have been different than it ended up being.", "pos": "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "neg": ["can i go into my app to find my pin", "Why would my top up be reverted?", "i need a refund right away but the funds aren't available in my account", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "I can not find my phone or it has been stolen.", "I want to activate my card, how do I do it?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "What are the places that you deliver cards to?", "How many active transactions can I make with a disposable card?", "I can't get the top-up to work! What's going on here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for me was wrong when I was abroad.", "pos": "the exchange rate was different than expected", "neg": ["Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "lost my card in atm", "how long does it take for a transfer to arrive", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "My product was faulty.", "Purchases I did not make are appearing in my bank statement?", "How long does it take for a transfer to be in my account?", "What is the process for activating my new card?", "Tell me how a top up would be reverted.", "I didn't initiate a direct debit that I see on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "pos": "Using international ATMs messes up the exchange rate.", "neg": ["What fiat currencies do you allow exchange with?", "I'd like to know what the foreign exchange rate will be.", "My purchase used the wrong exchange rate", "Please inform me how to get a new card as mine is about to expire.", "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "I saw that my transfer was declined.", "My account isn't showing a transfer I made.", "How can I activate my new card?", "There was a limited amount of money available at the time of my transaction.", "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After I got my cash, I found out my exchange rate was wrong.", "pos": "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "neg": ["My phone is missing or stolen.", "Why have I been charged a fee for cash withdrawal?", "Why is my transfer pending when I already made it?", "I have the funds, why can I not use my top-up?", "There is money missing from my account.", "Why are you charging me for ATM withdrawal? It has always been free before.", "tell me how I can order my card.", "What is taking so long with my refund?", "If I get a transfer from Europe, how long until it is in my account?", "Will my GPB update my salary"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "pos": "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "neg": ["What to do if my physical card is not working?", "Can I have a supplementary card?", "The refund doesn't show in my account", "What are ways to test why my card might not be working?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "How much does it cost for additional cards?", "I have my card now how do I activate it?", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "Will I be charged to top off my account?", "Are there restrictions on disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to use the ATM with foreign currency. The conversion rate applied was wrong.", "pos": "what is the exchange rate for foreign ATMs", "neg": ["My transfer has been declined.", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "What is the age limit?", "There was a fee charged when I paid with my card.", "My refund isn't showing up", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "I submitted a transaction but it was for the incorrect account.", "Can I top-up via Apple Pay?", "I usually don't get charged for transfers, why was I this month?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how come when i got cash the exchange rate was different than it should be", "pos": "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "neg": ["I'm not able to verify my identity.", "Am I allowed to transfer money to a beneficiary?", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "How long is US delivery?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "I want to do a swift transfer", "Where can I find the auto-top up feature?", "Explain the extra fee on my card when paying.", "How come I can see an extra charge for my transfer?", "Is there a charge for exchanging foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "pos": "the exchange rate I got for cash was wrong", "neg": ["why have I got a pending transfer? I'm confused!!", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Whats the maximum disposable virtual cards?", "Can you explain why my Google Pay Top isn't working?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "Will I be fined for topping up by transfer?", "How do I auto top-up?", "What do I need to do to link my new card for my account?", "The refund on my account hasn't shown up", "What do I do if I think someone has used my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was using foreign currency at an ATM, but the rate was typed in wrong.", "pos": "I'm unhappy with the exchange rate your cash transactions.", "neg": ["My card is expiring so how fast can I get a new one and how much will it be?", "How much are you going to charge me if I top up my US card?", "I travel a lot, can I get a bulk currency exchange discount?", "How can I change currency type?", "What payment methods are used to top up?", "Tell me what ATMs take this card.", "I have a card payment I didn't make", "My top-up seems to be pending for a long time?", "My refund isn't showing up", "I tried to withdraw some funds from my card, but was declined. How can I get my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wasn't applied the correct exchange rate when getting cash", "pos": "I didn't receive the correct amount of cash when I exchanged it overseas.", "neg": ["Is there a reason behind why my transfer did not work?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "I see in the app some cash was withdrawn, but it's not mine.", "The app shows a withdrawal that I did not make or authorize.", "Why was money taken for a transfer?", "I deposited cash into my account, why do I not see it?", "How do I get a card in the EU?", "explain the interbank exchange rate", "The attempted transfer failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["Can you make exchanges with the EUR?", "How much is the charge to top up via credit card?", "What is the status of my top up?", "Where can I deposit cash to top up?", "I would like to know why a withdraw I made for some cash shows up as pending.", "I made a bank transfer but it doesn't seem to have gone through?", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "Are there any fees to get additional cards?", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "What are the uses for disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The rate applied to my foreign currency at an ATM was incorrect.", "pos": "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "neg": ["Will my new card work outside of the EU?", "Where are the ATMs that accept this card?", "My transfer to an account failed.", "Can I use google pay for topping -up", "When can I use money sent to my account?", "What do I need to do to get my new card which I have requested 2 weeks ago?", "I got some cash but it wasn't the right amount.", "Are cards available to those outside of the UK?", "Where can I use my card to pay?", "Where can I order my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "pos": "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "neg": ["Can a friend top up my account", "i have been trying to top up my account with a check but it won't work", "Why do you need to know so much about me for my account?", "Is there a problem that makes my payments show pending?", "Where do I go to edit my personal details on my account?", "How do I top-up my card with a cheque?", "I need to know where do my funds come from", "Are there any limits if I use these virtual cards?", "There was a charge applied when I used my card.", "why hasnt my card come in yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are the exchange rates for getting cash", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["How much is it to send out additional cards?", "I need a new login code", "I am not recognizing a debit payment from my account.", "What do I do if I have been charged twice?", "How will I know when I get my refund?", "What should I do if my card payment was cancelled?", "I lost my card, what do I do now?", "I withdrew cash but it still shows as pending?", "Can you tell me why a cheque deposit isn't showing in my balance?", "My top up was denied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "pos": "I think that the exchange rate for the withdrawal of my cash is not right.", "neg": ["Why do you need so much information about my identity?", "Can I use my American Express card to add money into my account?", "The exchange rate was incorrect for this item I bought.", "Which merchants accept my card?", "How can I transfer money using my credit card?", "Do you also have this extra fee on your statement?", "Top-up is not working", "I see a reverted payment on my account. Why has this happened?", "When will my card be delivered?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my exchange rate is incorrect", "pos": "Whats wrong with my currency exchange?", "neg": ["My wallet isn't showing my top-up, did I do something wrong?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "I am dissatisfied, I would like to close my account.", "Help me use American Express to add money to the account.", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "So, my transfer is showing as pending, when will it actually go through?", "Can I get a Visa instead of a MasterCard?", "How does a US resident go about acquiring a new card?", "Do I need to order a new card if mine is expiring?", "How do I get my card on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You've incorrectly calculated the exchange rate for my cash withdrawal", "pos": "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "neg": ["I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "Why am I missing my refund", "Can you help me transfer funds from another bank account to this account?", "My money I had was gone and I could not get gas!", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I need assistance with activating my new card.", "Where is the closest ATM to me?", "Help!  My card is stolen.", "How do I input a new address?", "Is a physical card also available"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "pos": "I noticed the exchange rate for cash withdrawal isn't right.", "neg": ["I left my phone at the hotel I was staying at so I can't use the app!", "My statement shows different transaction times.", "How do you decide what the exchange rates are?", "I was charged an extra pound for no reason. Why is that?", "I got charged twice with a duplicate card. How do I resolve this?", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "My card couldn't complete a transfer, why?", "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?", "My top-up seems to be pending for a long time?", "My transfer was wrong, are you able to stop it before it goes through please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "pos": "I think the exchange rate was incorrect.", "neg": ["Can I use my apple watch to top-up?", "Can i make several disposable cardsper day?", "How would I use a disposable card?", "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "How can I obtain a disposable virtual card?", "How do I add cash to my account?", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "Why cant I transfer to my account?", "Why have I been charged an extra pound?", "How can I receive my salary in another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "pos": "The exchange rate was wrong in the foreign country I got cash in.", "neg": ["My transfer was declined. Why did this happen?", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "Can I add a card back to the app?", "I need a number of disposable cards everyday.", "Will be Apple Watch be able to let me top up?", "How to a go about ordering a disposable virtual card?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "I received a different amount of cash than what I entered.", "How can I change to another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["Money was taken out without my consent,", "If I were to do a transfer, what is the rate for that?", "The app reverted after I topped-up", "I am not happy with your service and request that my account be terminated!", "What are my options for holding money in multiple currencies?", "My card appears to have never arrived?", "How do I contact customer support about my declined transfer?", "The transfer I tried to make failed.", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "Can I open up an account for my child?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How did you arrive at the rate of exchange? I thought that I would get more cash.", "pos": "Why did my exchange rate change?", "neg": ["Why isn't my payment showing?", "why was a transfer declined", "When can I expect delivery?", "Can friends send me money?", "Is there a limit to how much I can top-up?", "Which flat currencies can I use from you?", "What are the currency types that I can keep money in.", "I received my salary in the wrong currency. How do I change this?", "Why was my card declined in a shop?", "Do you accept all cards and currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think the exchange rate was right.", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["I'm due a refund and it is not on my statement.", "I have a transaction showing up more than once.", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I have lost my phone or it has been stolen.", "terminate my account please", "How do you decide what the exchange rates are?", "can i use my app to get a virtual card", "I need to change my address", "Why was my PIN blocked?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While abroad I got cash, and a wrong exchange rate was applied.", "pos": "I didn't receive the correct amount of cash when I exchanged it overseas.", "neg": ["You advertise no fee when paying with a card then my statement shows a fee.", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "What happens if the ATM gives me the wrong amount of money?", "For topping-up is there a charge?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "What does top-up verification do?", "Can I use my card at an ATM?", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "Money is not in recipients account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was wrong?", "pos": "I exchanged cash when traveling and the rate was incorrect.", "neg": ["You advertise no fee when paying with a card then my statement shows a fee.", "Why can't you allow my beneficiary?", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "Do you have any card fees if I want to add money using an international card?", "I want to cancel a transfer I just made.", "Help!  There is a cash withdrawl on the account that I didn't make!", "My latest transfer seems to be missing.", "Can I transfer my payroll to the bank?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "The rate applied to my purchase in a foreign currency was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think that the exchange rate for the withdrawal of my cash is not right.", "pos": "the exchange rate for my withdrawal is wrong", "neg": ["I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "Can I track history on funds?", "Where do I get a virtual card?", "Why wouldn't my contactless work for the metro?", "I would like to link my card to my account.", "Apple pay is not accepting my American Express card, can you assist me with this problem?", "When will my deposit post to my account?", "What is going on with it saying my card payment was declined?", "Why would my beneficiary not be allowed?", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My exchange rate is wrong when I get cash.", "pos": "I got money overseas and the exchange rate was wrong", "neg": ["How can I use my credit card to transfer money?", "What are the charges for topping up US card?", "i'm not satisfied with the services and no longer want to be a customer", "Are there fees for adding money with an International card?", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "There are duplicate transactions on my account", "I made a transfer and was charged extra. Why?", "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "My password doesn't work.", "How do I contact customer support about my declined transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the exchange rate was incorrect.", "pos": "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "neg": ["Why is my exchange rate wrong?", "Why can I not do a  transfer", "Will you guys charge me for topping up by transfer?", "I have been waiting for my top-up to complete and it still hasn't gone through.", "How much will it be in order to pay with a bank transfer using SEPA?", "Where is my pin? I don't have it yet", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "I need to know why a money transfer is available.", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "I'd like to know what the foreign exchange rate will be."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't receive the correct amount of cash when I exchanged it overseas.", "pos": "the exchange rate was different than expected", "neg": ["how do i get a refund for a direct debit payment i didn't make", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "How do I change my address ?", "I got a transfer fail message, but no explanation of why-- what happened?", "Payment did not process", "The app is showing a direct debit payment that I never made", "i tried to transfer cryptocurrency into my account but was denied", "Is a physical card also available", "Will there be a fee if I receive a SEPA transfer", "I want to close my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't receive the correct exchange rate when I got cash.", "pos": "I think the exchange rate for my for my cash withdrawal is wrong", "neg": ["Please delete this account.", "Can you make sure I get a MasterCard and not a Visa?", "Is there a limit to using a disposable virtual card?", "Which part of the app do I order virtual cards from?", "I need to cancel a purchase?", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Can I get an item refunded?", "What is your currency exchange fee?", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need an accurate exchange rate, when I make my withdrawals.", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["What ATMs use this card?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "My PIN was entered wrong and now I am blocked.  Please unblock.", "why didnt my account allow a transfer", "I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?", "A direct debit appears in the app but I didn't authorize it.", "Is there an auto top up feature?", "Why isn't the transfer I made to a friend showing?", "My refund isn't showing up on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my exchange rate change?", "pos": "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "neg": ["The app is having trouble verifying my identity.", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "How do I use bank transfer to top up my account?", "I can't remember my password.", "I have not received a refund.", "I have a top-up that's still pending and wanted to know about it.", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "What should I do if someone else used my card?", "There is a payment in the app that I did not approve", "Can you help me retrieve my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I exchanged cash when traveling and the rate was incorrect.", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["Why do I have a transaction showing up more than once?", "Please help me, there is a transaction in the incorrect account.", "I'm interested in using fiat currencies, which do you support?", "Where is my money that I transfered?!", "I need more than one disposable card", "I need mastercard as well as visa", "My card payment has failed.", "When I tried to pay in a store my card din't work", "If I were to do a transfer, what is the rate for that?", "I have been waiting for my top-up to complete and it still hasn't gone through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "pos": "I noticed the exchange rate for cash withdrawal isn't right.", "neg": ["I entered my pin wrong  too many times.", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Which locations can I withdraw money from?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "Transfer unable to be completed, states 'declined'", "Do I get  a mastercard and visa?", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "Why is my transfer pending?", "What caused my top up to be reverted?", "Will I be charged for topping up by transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can the exchange rate change while I am in the process of making a withdrawal?", "pos": "I'm unhappy with the exchange rate your cash transactions.", "neg": ["How do I check to see why my card payment was declined?", "Can someone please explain to me where my source of funds came from?", "I haven't received my card yet, how long does it normally take?", "I topped up but the app denied it", "In what way can I change my PIN and where do I need to be?", "I'm not sure where my phone is.  Can someone else use the app?", "What fees to you have for top ups?", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "I need another card for a member of my family. Is this possible? How soon can I get one?", "Can I tell what business will take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash abroad exchange rate is applied wrong.", "pos": "The exchange rate was wrong in the foreign country I got cash in.", "neg": ["Card payment is showing as pending", "What should I do if I think someone stole my details and used my information to make some transactions?", "Can I choose between Visa or MasterCard?", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "Can friends send me money?", "My salary comes in GBP can I change my options somewhere?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "i needed money for a night out with the girls but i was declined, why?", "I exchange currencies a lot.  Can I get a discount?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got money overseas and the exchange rate was wrong", "pos": "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "neg": ["Where would I find top up by cash deposit?", "What do I do if my phone was stolen?", "If my card is going to expire this month, do I need to order a new one?", "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "What is the foreign exchange rate you will apply?", "Is there a fee for sending out more cards?", "I have an outgoing transaction", "Is American Express accepted?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "how to delete account, not happy"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "pos": "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "neg": ["I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "What is this extra €1 fee about?", "Are there specific ATM's that I can draw money from?", "My card is stuck in an ATM machine, how do I get it back quickly?", "Do I have a limit to the number of top-ups per day?", "I am having a problem proving who I am", "What is the time period for money to be transferred?", "No option to top up with a cheque ?", "I can't get the card itself to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the exchange rate was different than expected", "pos": "My rate is not right when I used my card in a different country's money.", "neg": ["Can I have a card even if I am not living in the UK?", "Can both Visa and Mastercard be chosen?", "Can I hold more than one currency?", "Do I get charged if I get money?", "Am I charged for receiving money?", "I want to get rid of the account, and delete personal information .", "My identity can't be verified.", "How do I find the code needed in order to verify my top-up card?", "If my cash withdrawal is still not showing, is something wrong?", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got less cash because of the exchange rate.", "pos": "what is the exchange rate for foreign ATMs", "neg": ["They is a payment I don't recognize on my statement.", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "The ATM stole my card!", "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "What are the details of disposable card limitations?", "There should be a cash withdrawal that I haven't seen yet.", "I didn't see the money I added to my card.", "Why would a transfer to a beneficiary not go through?", "I want to get a Visa and Mastercard, is it possible to get both from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate for my withdrawal was wrong.", "pos": "The exchange rate was wrong in the foreign country I got cash in.", "neg": ["When will I receive my card?", "How about disposable virtual cards?", "I would like my money back for an item I purchased", "Can you tell me about the exchange fee?", "The transfer to my account was not allowed.", "Why did I get charged one pound seemingly randomly?", "Do you charge extra for exchanging currencies?", "I need to make a transfer from Europe, how many days does this take?", "I need to make multiple disposable cards in a day.", "The date my card expires is coming up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the correct exchange rate for getting cash", "pos": "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "neg": ["You promised no fees but now I've got one. What the hell!?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "My card must have used my card as there are some transactions that I haven't done myself..", "Do you have any fees if I want to add money using an international card.", "I know I'm getting a new card but would like know when I can expect to receive it.", "Where is the option to top up with a cheque?", "Will you accept my credit card?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "The top-up is broken.", "my google pay seems to be acting up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "pos": "I'm unhappy with the exchange rate your cash transactions.", "neg": ["I wish to be able to top up with cash.", "what steps do i do to get a real card", "Will the PIN come separately?", "Help my find the verification code on a top-up.", "I have two of the same charges on my account!", "Can I get a new pin number at any ATM using my card?", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "Why hasn't my cheque processed?", "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think I was charged a different exchange rate than what was posted at the time.", "pos": "the exchange rate for my withdrawal is wrong", "neg": ["My new card isn't here and it was issued a week ago.", "Will my other US credit card be accepted?", "What is the meaning of a pending payment?", "Why has my account balance not changed after depositing a cheque?", "This is not right, I was told I could take out cash at the ATM for free?", "How many cards am I allowed?", "My card wont work at an ATM", "why was i charged a fee to transfer", "need to know if there is a maximum i can top up", "Can you help me retrieve my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me!  When I was abroad, the exchange rate was wrong.", "pos": "When I was abroad the exchange rate for me was wrong.", "neg": ["Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "Why hasn't a transaction I did to my friend arrived yet?", "My top up is incomplete.", "Help, I was charged twice!", "I am not seeing recent cash withdrawal on my account.", "I bought an item and the exchange rate was wrong.", "Can you explain why my payment was charged a fee?", "Is there a way to tell where the money came from?", "I need to change details about my personal account.", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "pos": "Is there extra fees for making a withdraw in a different country at a cash machine.", "neg": ["I was given less cash then I wanted.", "How long will my cash withdrawal take", "I need to stop a transaction that I made.", "I made a top up yesterday but it's still pending.", "How do I check security settings using the app?", "What is the daily limit on my card?", "What fees do you charge for the standard card?", "How do I input a new address?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "I am having trouble transferring money to a beneficiery."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "pos": "the exchange rate for my withdrawal is wrong", "neg": ["My card couldn't pay in a shop.", "Who charged me a fee for paying by card?", "What should I do if someone else used my card?", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "There's a cash withdrawal on my account that I didn't make", "Is there any way to cancel my transfer", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "For the identity verification, what do you need?", "I just saw a fee on my account. When do these get charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed the exchange rate for cash withdrawal isn't right.", "pos": "Is there extra fees for making a withdraw in a different country at a cash machine.", "neg": ["Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Can I use SWIFT transfers?", "Do you charge for transfers?", "My phone was taken yesterday, is there something that I need to do?", "Where can I get my card PIN?", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "I have a new card and I need to activate it.", "Can I exchange USD for GBP in your app?", "\nWhich cash machines will allow me to change my PIN?", "Shopping on line I was declined when trying to buy something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed my exchange rate was incorrect when I got cash.", "pos": "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "neg": ["Where do you need to live to receive card", "What's the expected wait time to recieve my new card?", "My transfer failed to process correctly. Is there a reason this would happen?", "So, my transfer is showing as pending, when will it actually go through?", "can you tell me why my card was declined?", "There's a possibility that my card was compromised.", "How much more do you charge for currency exchange?", "Will I get Visa or MasterCard?", "Why would I get a decline message in a transfer?", "Will I be charged a fee to top up using a debit or credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I received my cash, the exchange rate was wrong.", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["I was overcharged an additional pound.", "What forms of ID do you need for identity verification?", "What countries are you supporting?", "I don't think the transaction has gone through, so can I cancel a transfer?", "Do you have to be in the UK to get a card?", "I did a transfer and I was charged a fee that shouldn't be there!", "I just did a money transaction but its not showing they received it", "What is the Top up rate charge for using a card in the US?", "What is the process to activate a card", "to cash withdrawals charge me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is going on with my cash withdrawal? the exchange rate is wrong", "pos": "I think the exchange rate for my for my cash withdrawal is wrong", "neg": ["My payment has been declined!! What's going on, I thought everything was alright and working well?", "How long does a check take to show up in the account balance?", "What was the extra charge for using my card?", "For my account, how do I transfer money in?", "Is my card denied anywhere?", "Help me figure out why my transfer was declined", "How much does it cost to exchange my balance into a foreign currency?", "Can I set my own top-up limit?", "If I need delivery on a certain day, is that something that could be accommodated?", "I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I only receive this much currency?", "pos": "My rate is not right when I used my card in a different country's money.", "neg": ["I do not think the pop up went through yet.", "How many transactions can I do with a disposable card?", "I want to set up an auto top-up", "What is the reason that my top-up is still pending?", "What proof do you need for my identification?", "A fee came along with me paying with card", "When will my deposit from this morning show up?", "My account isn't showing a transfer I made.", "A payment I didn't do shows in my app", "How can I close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "pos": "Whats wrong with my currency exchange?", "neg": ["Apple watch top up help, please?", "Will my card work at all merchant locations?", "Why do i have to verify my top-up card?", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "let me know how many disposable cards I can have?", "are there any country restrictions?", "I would like to activate my card what do I need to do?", "What is the minimum age limit?", "Why can I not make a transfer?", "My identity verification didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the exchange rate I got for cash was wrong", "pos": "When I was abroad the exchange rate for me was wrong.", "neg": ["Where will I get my card?", "My daughter need a card from this account. Is that possible?", "How long until the card arrives?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "When can I expect a transfer from Europe to go through?", "There's a cash withdrawal I didn't make", "What do I have to do to get the contactless to work?", "How many top-ups can be approved?", "Will there be any fees for top ups?", "I haven't received my transfer funds yet, where are they?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there extra fees for making a withdraw in a different country at a cash machine.", "pos": "I think the exchange rate for my for my cash withdrawal is wrong", "neg": ["Why can I not transfer money into my account?", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "Why did I get charged for withdrawing cash?", "I tried withdrawing but my cash is not showing up?", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "There is a payment with my card which i definitely did not do.", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "What is necessary for the identity verification?", "My card is not able to be activated how do I get it to work?", "Is my account able to be topped up by my friends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I was abroad the exchange rate for me was wrong.", "pos": "My rate is not right when I used my card in a different country's money.", "neg": ["How do I switch to a different currency?", "The app reverted my top up", "Why isn't my refund shown on my statement?", "Can I top up using my cheque?", "Am I able to Top Up with Apply Pay?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "Why hasn't my son received the transfer I sent to him earlier?", "What is the age limit for an account?", "Tell me how to replace my expired card.", "A transaction to a friend still hasn't shown up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm unhappy with the exchange rate your cash transactions.", "pos": "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "neg": ["I tried to transfer some money and it hasn't done it yet - what's going on?", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "The transger I tried to make failed.", "Can I have multiple currencies in my account?", "What do I do if my disposable virtual card doesn't work?", "Could you please help me figure out why the seller has not received their money after I sent it.", "How long will it take to urgently transfer something to China?", "Do you have any options to top up with a cheque on my account?", "A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the exchange rate for foreign ATMs", "pos": "The exchange rate was wrong in the foreign country I got cash in.", "neg": ["Do I have a Visa card as an option?", "I don't have a way to prove my identity.", "From what countries can I use an account?", "Can you send me more cards for my account?", "I need to order a new card.", "Help me please, I need to top up cash.", "Why use a disposable card?", "I am wanting to refill my card, is there a charge?", "I've been waiting since Friday, where is my money?", "After purchasing an item I noticed the exchange rate was incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "pos": "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "neg": ["I need my card to be delivered fast", "What are the charges for recieving SEPA transfers?", "I want to add money automatically when I travel.", "Do i have to wait to get the pin or can i set up a pin", "My payment has been cancelled", "I received a different amount of cash than what I entered.", "This company is bad, delete my account now.", "What places accept my card?", "Why did the ATM eat my card?", "How much to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "pos": "The exchange rate was wrong in the foreign country I got cash in.", "neg": ["I cannot tell what my top up currently is.", "I'm not sure how to complete the identity checks process.", "Do you offer SWIFT transfers?", "How old must I be to open an account?", "There is a refund missing.", "I will be traveling.  Can I add money automatically?", "How can I access my account when I have lost my phone?", "I don't know my password", "I would like a card please.", "How come I can't seem to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "pos": "Whats wrong with my currency exchange?", "neg": ["There is a debit transaction on my statement that I did not make", "What do I do if I can't access the app?", "How do I get unblocked?", "What do I need for the identity check?", "What apps can I use to top up my account?", "At what places accept my card?", "From what countries can I use an account?", "Why is the payment showing as pending from things I bought this morning?", "Is there a money transfer fee?", "I have to make several disposable cards per day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The exchange rate was wrong in the foreign country I got cash in.", "pos": "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "neg": ["Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "show me how to top up", "can i use check to top up", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "Where do I find PIN for my card?", "Can you tell me where  can change my PIN?", "Where do I find a virtual card?", "Please cancel my last transaction.", "How do I use the disposable cards?", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Using international ATMs messes up the exchange rate.", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["Where do my fund come from?", "i want to get my salary deposited as pesos?", "Show me how can my friends top up my account.", "Why won't my top up go through?", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "How do I request a disposable virtual card?", "If I exchange currencies on a regular basis, is there a discount?", "Are there virtual cards", "Why do I have a transaction showing multiple times?", "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "the exchange rate for my withdrawal is wrong", "pos": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "neg": ["I want to cancel my card. I think someone else is using it.", "This debit is not my transcation. How do I get my money out back?", "What are the policies of disposable cards?", "I think someone has hacked my card!", "Why can't I transfer money to a beneficiery?", "How long does transfer from the US take?", "How old do kids have to be to open an account?", "If I ordered my new card last week, how much longer should I wait to receive it?", "What is the top up code for?", "I am having trouble finding the top-up card verification code."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "pos": "I think the exchange rate for my for my cash withdrawal is wrong", "neg": ["When will my transfer process?", "Why did I get a fee from the ATM?", "Is the PIN separately delivered?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "pending transaction?", "Questionable transactions on my account.", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "I was charge a fee that I wasn't told about", "Is there a way to use a cheque to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "pos": "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "neg": ["Why do I need to verify my account?", "I requested a refund but am unable to see it in my account. Why is that?", "I think there has been a mistake with my transfer", "I'm looking to get an additional card.", "how do i track the moeney", "My card payment says pending and it hasn't changed", "I would like to know where the funds are at.", "Can I unblock my pin using the app?", "Some cash shows up on my app.", "I'd like to use my American Express to place money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Whats wrong with my currency exchange?", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["I can't find how to top up my account with a check.  Where is that?", "I need to add a serious amount of cash to my card, how do I do that?", "How long will it take to verify my account?", "I have no idea why there is a dollar that has been charged to my account.", "How does someone else top up my account", "I only made one transaction at this place, but it's appearing multiple times.", "What can you tell me about the card PIN?", "How do I update my address?", "What do you think of the exchange rate?", "How can I get my Google pay top up to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My rate is not right when I used my card in a different country's money.", "pos": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "neg": ["If my funds are running low, will the app top up automatically?", "Where do I find the verification code for the card I'm topping up?", "How do I switch to a different currency?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "where is the code for verifying the top up card?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "My top-up is taking a very long time to complete.", "Can I be charged for exchanging foreign currency?", "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "I was told I would be getting a refund but I have yet to see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "pos": "I think the exchange rate for my for my cash withdrawal is wrong", "neg": ["Do you charge extra for duplicate cards?", "How many disposable virtual cards can you have?", "When I use my card, it says decline?", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "What payment methods are used to top up?", "why must I prove ID", "Will you assess me more fees if I top up with an international card?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "How would my friend be able to send me money?", "Do you offer disposable virtual cards too?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the exchange rate for my for my cash withdrawal is wrong", "pos": "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "neg": ["I already have a card and want to link it", "Why have I been charged a fee for transferring money?", "What is the process for setting up and account for my child?", "Its been several days and my cash withdrawal is still pending. Why?", "Help me terminate and close my account.", "What is this witdrawal", "Is there a fee to top up a US card using a debit or credit card?", "How can I find out about an extra fee on my statement?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "I'd prefer to use my American Express when putting funds into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process to create a disposable virtual card?", "pos": "Can you tell me what are disposable cards for?", "neg": ["What may be the reason that my transfer did not go through?", "Help me delete my account.  I am not satisfied with the service.", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "What are all the fiat currencies that are supported for both exchange and holding?", "I wasn't charged the correct exchange rate for an item I purchased.", "I have a missing refund", "Tell me why my balance did not change when I tranferred cash.", "I deactivated my card but would like to reactivate it.", "I think someone may be using my card.", "Is it possible to cancel my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a disposable virtual card. Please tell me how to order one.", "pos": "What are the benefits of a disposable card?", "neg": ["I do not recognize a direct debit payment that I see on my app", "I have cancelled payments to this card.", "How do I go about getting an actual card?", "What is an exchange rate?", "How long will it take the money to appear in my account?", "Where are my funds? I topped off my car but it didn't seem to complete.", "Why is my card payment pending?", "Do you have any fees if I want to add money using an international card.", "It's only been a few weeks my my top-up got cancelled", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would I need a disposable card?", "pos": "Can you tell me what are disposable cards for?", "neg": ["How many purchases can I make with one disposable card?", "Now that I have my card, how do I connect it to the app?", "Am I gonna be charged for sending out more cards?", "Why hasn't my friend's transaction arrive yet?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "My google top-up pay is not going through", "I notice there's a pending payment on my card.", "I want to cancel my account.", "I think my phone was stolen. What can I do?", "where is my unknown payment from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can disposable cards be used?", "pos": "What are the disposable cards used for?", "neg": ["Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "I need assistance addressing a direct debit that I did not do myself.", "My card was used without my permission, what do I do?", "I am yet to receive my pin.", "Please tell me why the same transaction is showing up on my account more than once.", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "I am looking to transfer some money from my other bank account into this one.", "I don't see a money transfer yet", "The passcode isn't working for me.", "Why do I have duplicate transactions for one purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can you use the disposable cards for?", "pos": "how do the cards work?", "neg": ["How come I didn't get a virtual card yet?", "Can I use the card at any cash machine?", "Do you charge extra for topping up with a debit or credit card?", "What  is the verification process for a top up card?", "If I need to make an exchange from USD to GBP, how can I do so in the app?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "Do the disposable cards have restrictions?", "My card has been pending for a while, what should I do?", "How long will it take for me to get my card?", "How is the current exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain how I use the disposable cards?", "pos": "Please can i get a disposable virtual card as well?", "neg": ["I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "How can I cancel a transaction to a wrong account?", "Why did I only get $20 now the full amount I wanted?", "I have exceeded all my PIN tries", "What does my daughter need to open an account?", "Is it possible to purchase more physical cards with my account?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "If my phone was stolen, do I need to do anything?", "top up is still pending", "The ATM didn't give me the amount I asked for"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I receive a disposable virtual card?", "pos": "I want a virtual card that is disposable", "neg": ["Will there be a charge for sending out more cards?", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "Is topping up with cash allowed?", "I don't recognize this debit transaction in my billing statement?", "Why is the exchange rate on my card payment different than I expected?", "I added money to the card but the transaction didn't go through", "Can I have my account add money automatically in certain intervals?", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "I made a card payment, but it has been declined?", "Why has my account balance not changed after depositing a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use disposable cards?", "pos": "Do you have the option for a disposable virtual card?", "neg": ["beneficiary transfer problems?", "How long does it take for a purchase to go from pending to authorised?", "Do you offer SWIFT transfers?", "Which fiat currencies can I use through this app?", "I only have a card from the US is that okay?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "My address details have changed and I want to update them", "I transfered my balance a while back.  Why doesn't my account reflect this?", "I need multiple cards per day, and they all have to be disposable.", "Is it possible to dispute a debit payment from a couple of months ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will you be taking orders for disposable virtual cards?", "pos": "How about disposable virtual cards?", "neg": ["Why is there a direct debit fee in the App when I didn't do it?", "$1 charge in transaction.", "Is something wrong with my account, my balance didn't change after I transferred some money", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "where do I go to top up with cash?", "There is a payment in the app that I did not approve", "Where in the European Union can I get a card?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "My credit card transaction was declined for a loan payment.  Can you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me about disposable cards.", "pos": "Please explain how disposable virtual card work.", "neg": ["Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "I think my card has been compromised in some way.", "Why isn't the transfer I made to a friend showing?", "I was unable to transfer money to a beneficiary.", "If I need to transfer something quick from China, how long does that take?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "I need a Visa and a Mastercard from you.", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "My mother deposited a cheque into my account last week, why is it still not showing up?", "My top up doesn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who can purchase a disposable virtual card?", "pos": "Can I order a disposable virtual card?", "neg": ["I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "when should I receive my refund", "How long do transfers take to show up in my account?", "How many disposable cards can you own?", "How long do I wait for my PIN", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "Could you assist me in finding my lost card?", "There is a payment in the app that I did not approve", "What time will a transfer from the US take?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I obtain a disposable virtual card?", "pos": "How do I create a disposable virtual card?", "neg": ["Why did I get charged twice for the same thing", "I tried to do a transfer and it's saying it declined.", "I've been trying to do a transfer multiple times and have failed? Is the system down?", "I found a charge on my debit that I did not make.", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "I do not have the information to verify my identify.", "I would like a Visa card.", "I need to set up an account for my daughter, how would I do that?", "Do you have any fees if I want to add money using an international card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a disposable virtual card, how do I do that?", "pos": "disposable virtual card can be ordered where?", "neg": ["I need to cancel a transaction please!", "I need to top up using a cheque", "How do I get refills to my card when I'm traveling?", "What does it mean if my cash withdrawal is pending?", "My PIN can't access my card, can you help?.", "Can my children get an account?", "Even though I made a cash deposit, I am not seeing it in my account.", "It won't let me verify my identity.", "My account shows a direct debit charge that I have never seen before", "do i need to add money before i order a card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "pos": "In what way can I use the disposable cards?", "neg": ["I didn't do a payment and I have it now.", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "Why can't I use this beneficiary?", "How do I go about transferring money into my bank account?", "How do I get my card back quickly from a bank machine that it?", "Can you walk me through how I can edit some of my personal information?", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "Why do I have two charges It should only be one charge?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "i cant seem to activate card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get a disposable virtual card?", "pos": "Can you provide me a disposable virtual card?", "neg": ["I am not able to verify my id. Why?", "A payment on my statement is wrong.", "Explain the activation method for this card", "For the identity verification, what do you need?", "Visa and Mastercard can both be received from you?", "why do i need to verify the top up?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "There are automatic debits on my account that I did not make.", "I can't find my card!  What should I do?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please can i get a disposable virtual card as well?", "pos": "Can you help me get a disposable virtual card?", "neg": ["Can you see my new balance yet?", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "What ID do I need to verify my identity?", "my refund has not hit my account yet", "What flat currencies do you support for holding and exchange?", "I tried to top up my account and it didn't work", "Can my PIN changed remotely without visiting a bank?", "I think my account has been hacked there are charges on there I don't recognize.", "Help, the ATM didn't give me all the money I requested", "I didn't get all the cash I asked for"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i get a virtual card online", "pos": "How would I use a disposable card?", "neg": ["I want to open an account for my children", "Why was a payment I made reverted?", "I lost my card and need a new one, will it cost me?", "I need to know where my funds come from.", "Transfer was declined.", "I had to pay a pound more than I anticipated!", "Will there be any fees for top ups?", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "Where did this extra €1 fee on my statement come from?", "What do I do if i accidentally broke my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have the option for a disposable virtual card?", "pos": "How can I get a virtual card for a one-time transaction?", "neg": ["I submitted a transaction but it was for the incorrect account.", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "What happened to my Top-Up? It's not reflected.", "Can I use a different bank ATM than my own?", "How can I fix my bank transfer to show up on my bank account?", "Can you please explain why I was charged an extra fee for my transfer?", "Where can I find my PIN? I haven't gotten it yet.", "What would II do if I wanted to activate my new card", "What happens when I am charged twice?", "Is there any way to see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the disposable cards for?", "pos": "Can you tell me where to go to get a disposable virtual card?", "neg": ["is it possible to get a refund for something I purchased?", "I want to add money to my international card, so are there any fees charged to do this?", "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "Will I be charged for receiving money?", "Why isn't my balance updating?  I did a bank transfer and it isn't current.", "Do I have to go to an actual bank to change my PIN?", "How can I choose between Visa and Mastercard?", "Is my PIN sent separably?", "Can I use a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I do with a disposable virtual card?", "pos": "can i get a virtual card", "neg": ["I'm checking the app and I see a payment that's not mine.", "What can I use to verify my identity?", "Explain why my top up has been reverted please.", "My phone was stolen, what should I do first?", "Can I change my PIN without going to a bank?", "why verify the top up? it doesnt make sense", "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "How do I open an account for my children?", "new customer and filling gas for the first time today, not working,", "I didn't withdraw cash but I see that transaction on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get a virtual card for a one-time transaction?", "pos": "Will you tell me how I am supposed to use the disposable cards?", "neg": ["can you tell me why my card was declined?", "I got cash abroad and need to check the exchange rate", "I had to pay money for paying with my card.", "What documents do I need to validate my identity?", "Can my PIN be changed in any cash machine?", "How does it work when I transfer money into my account?", "Does the app allow for exchanges between currencies?", "What was the issue with my topping up?", "Help me use American Express to add money to the account.", "How do I turn on my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any disposable virtual cards?", "pos": "The disposable cards - what are they for?", "neg": ["Where are you present globally?", "Why is it taking so long to update my balance transfer?", "I was trying to top up my account and it isn't working", "Can I use this app to exchange between dollars and pounds?", "What is the cost for currency exchanges?", "I am having trouble activating my card.", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a disposable virtual card as well?", "pos": "What are the benefits of a disposable card?", "neg": ["I want to get a Visa and Mastercard, is it possible to get both from you?", "If my PIN number is rejected, how do I solve it?", "Why is my withdrawal from the ATM still showing as pending?", "My withdrawal is pending, why?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "What could possibly be the cause of my failed transfer?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "Can I write a cheque to top up?", "Are there any express fees if i want my new card faster?", "Please tell me why I am having problems transferring to a beneficiary."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me more about getting a virtual disposable card.", "pos": "How do I know if i need a disposable card?", "neg": ["Why isn't my disposable virtual card working?", "How much will it be in order to pay with a bank transfer using SEPA?", "How can I find out about an extra fee on my statement?", "The wrong exchange rate was used when I purchased an item.", "Why am I not able to withdraw cash from this ATM?", "can you tell me where to find the top-up verification code?", "why was i charged a fee to transfer", "What are the fiat currencies used?", "Why do I have an unexpected fee on my bill?", "I lost my phone, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The disposable cards - what are they for?", "pos": "Please tell me how disposable virtual cards work?", "neg": ["Can exchanged be made to EUR?", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "My cash transaction isn't showing on my receipt", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "Why did you decline my transfer?", "My card hasn't shown up yet.", "I think my card is lost.  What do I do?", "Will I see the transfer in my account within the week?", "The ATM kept my card?", "When will my transfer from the US get here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why use a disposable card?", "pos": "Am I able to order a disposable virtual card?", "neg": ["If I don't have much money in the account can I auto top-up?", "I cannot find my refund on my statement.", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Does the PIN come under separate cover?", "There's a card payment I didn't make", "My passcode was denied.", "Are there any restrictions on the disposable cards?", "Where do your cards get delivered to?", "How can my friend send money to me?", "I have a transaction showing multiple times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there virtual disposable cards?", "pos": "What is the procedure for depositing a virtual card", "neg": ["I'm confused as to why my transfer is still listed as pending on the website.", "I used an ATM and wanted to know why I was charged an extra fee.", "Do I need to verify the top-up?", "When will I receive the card?", "Do you know the process how to activate my card?", "How much extra will I be charged for exchanging foreign currency?", "Can it be delivered on a certain date?", "I'm panicking!  I lost my card!  Help!", "Can my account have different types of currency in it.", "Your company is lame. Shut down all my account services right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a disposable virtual card?", "pos": "Please send me a disposable virtual card.", "neg": ["Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "i want to get my salary deposited as pesos?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "How do I go about topping up with Google Pay?", "How do you determine your exchange rates?", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "You did not give me the correct exchange rate for an item that I bought.", "is there a fee for swift transfer", "Where is the money that I transferred."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I create a disposable virtual card?", "pos": "Can you tell me what are disposable cards for?", "neg": ["Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "I was double-charged for a transaction", "What does it mean when a transfer is \"pending\"?", "Can I open an account for my children?", "A payment on my statement is wrong.", "How does one send me money?", "Where do I unblock my PIN?", "Need a new card, mine is expiring.", "What steps do I need to do to delete my account?", "I can't get my card out of the ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to use this app with a disposable virtual card?", "pos": "how do I get a disposable virtual card?", "neg": ["Cash withdrawal has been pending, why is it so?", "For what reason did my top-up fail?", "Does the app top up automatically?", "Can I track the card that was just sent to me?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I was double-charged for a transaction", "what is this charge i didnt do it what can i do", "What's taking so long for this payment to go through?", "How can I get another card?", "The item i bought exchanged rate was incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does a disposable virtual card work?", "pos": "How can I go about getting a disposable virtual card?", "neg": ["Where can I find my card PIN?", "I do not know why I was charged for the $1 transaction.", "I can't log in with this passocde", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "I had to pay a pound more than I anticipated!", "I need quickly transfer something from China. About how long will it take?", "What is the estimated wait time on a US transfer into my account?", "What do you need my identity details for?", "If my funds are running low, will the app top up automatically?", "How soon will my balance be updated to reflect my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the uses for disposable cards?", "pos": "Please tell me how disposable virtual cards work?", "neg": ["Someone has taken my phone from my hotel room!", "A direct debit payment I didn't do shows in my app", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "Explain to me why a transfer would be declined.", "I want to delete my account.", "What do you need for the identity verification", "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "I just got my new card.  How can I activate it?", "How come I got blocked for entering wrong pins?", "What types of fiduciary currencies are supported for tenure and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I get a disposable virtual card?", "pos": "Please tell me how disposable virtual cards work?", "neg": ["So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "I do not understand what this particular direct debit is ?", "How to I close my account?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "My refund has not shown up in my account.   Where is it?", "There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "I didn't receive the amount of cash I requested for the ATM.", "How can I trade currencies with this app?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please send me a disposable virtual card.", "pos": "How about disposable virtual cards?", "neg": ["What currencies do you support?", "I want to cancel a transfer I just made.", "Can a credit card be used to transfer money?", "I think I got charged twice for the same thing", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "What if I need to use GBP instead of USD?", "I would like to use one of my cards for a family member. Is that allowed?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "There is a withdrawal in my account I didn't make.", "I got charged twice for the same payment. Please removed the pending payment. Thank you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I use the disposable cards?", "pos": "Is it possible to get a disposable virtual card as well?", "neg": ["Why do the top-ups need to be verified?", "What do I do if my payment was reverted?", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "How do I get a refund for something I bought?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "Will my card be here soon?", "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "Can I have a tangible form of my virtual card.", "I need to transfer some money, can I use my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you use disposable cards on?", "pos": "Where do I get a disposable card", "neg": ["Why do the top-ups need to be verified?", "Help!  My card is stolen.", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "When will my money be in my account?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Where is my top-up generated from?", "i am not a premium customer but i want a virtual card, how do i get it", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "Why doesn't the person I sent money to see that transfer yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain how disposable virtual card work.", "pos": "Is there any way i get a disposable virtual card as well?", "neg": ["I want a real card", "There is a card payment that I'm not recognizing.", "Does it cost anything to top up?", "What is the youngest age for an account?", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I can't find the PIN.", "How do I change the details in my account?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "There has been an unusual withdrawal from my account, can you help?", "Is it possible to go ahead and log in, although I have not been confirmed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are these disposable cards meant for?", "pos": "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "neg": ["Tell me if there is a top-up limit.", "What is the maximum I can top up?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Is the cash withdrawal going to show?", "When I received my cash; they had my exchange rate incorrect.", "I might be paranoid, but someone may be using my card.", "I lost my card, what do I do now?", "I'm still waiting for my top-up to go through", "I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?", "Are there any limits to were my card is accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand what a disposable virtual card is, can you help?", "pos": "What systems do you have in place for my security when using my card for everyday purchases?", "neg": ["How can I tell if someone else is using my card?", "My topping up didn't go through.", "Is there a fee for a cash withdrawal?", "Why hasn't my card arrived yet?", "Will my card be here soon?", "Can I change my PIN online?", "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "I want a physical card", "I need to cancel a purchase that I made the other day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "pos": "Can I use a disposable virtual card for any purchase?", "neg": ["Why does my statement show a $1 charge on my account?", "there is a debit i dont recognize", "I have a transaction that shows multiple times.", "What should I do about a direct debit that I did not set up?", "Why is the identity check involved?", "What's the process for topping up by card?", "my card was refused, why?", "What happened to my top-up? I think it was cancelled.", "I want to use auto top-up. Is there a limit?", "Is there any amount in which I would get cut off from topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I create a disposable virtual card?", "pos": "How do I know if i need a disposable card?", "neg": ["Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "What fees are charged for a physical card?", "I don't recognize a charge on my statement.", "When will my balance reflect a deposit?", "Help me figure out how to link the new card.", "Why did I get charged for a withdrawal?", "How do I get a new card sent to China?", "Can I top-up by cheque?", "I have a fee listed for a transfer.", "What do I do if I forgot my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get disposable virtual cards?", "pos": "I need to deposit my virtual card, how do i do that.", "neg": ["I need to change my personal details in my account.", "Is it possible to get a physical card?", "I thought you guys offered free transfers. Why was I charged?", "Please tell me how to change my pin.", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "I don't recognize a charge on my statement.", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "I bought an item and now I want a refund.", "I want to transfer money using my credit card.", "Can someone assist me with activating my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do the cards work?", "pos": "Can you tell me what are disposable cards for?", "neg": ["always exchanging currencies, do you offer a discount?", "WHAT IS THE REASON FOR THAT", "What is the procedure for activating this card?", "How long will it take for my money to be deposited?", "What happens after my card expires?", "If I top up by transfer, am I going to be charged?", "My top up card needs verification and I don't know how to do it", "My automatic top-up was unsuccessful", "How do I change my address ?", "Will there be a charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a single use card for shopping online", "pos": "The disposable cards, what are they for?", "neg": ["Where is my new card if I haven't received it yet?", "There are duplicate transactions on my account", "Can you tell me how to get my card on the app?", "Let me know what the steps for the identity checks are", "Can a credit card be used to transfer money?", "The bank machine didn't give my card back how do I get a new one fast?", "I'd like to delete my account.", "I don't see my card anywhere in the app.", "How do I exchange currencies using this app?", "I would like to know what your exchange rates are."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i get a virtual card", "pos": "Am I able to order a disposable virtual card?", "neg": ["Why did my top up get reverted?", "Is a new debit card free?", "Delete all of my account information and my account right now.", "I lost my phone! Will my card still work?", "Why and I being charged this fee?", "i made a payment with my card and was charged a fee, why would you do that", "Can I top up?", "I want to transfer a sum of money from another bank account I have into this one", "After depositing a cheque my balance did not change.", "I want to reactivate my card, I thought I had lost it but I found it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me more info about virtual disposable cards?", "pos": "Can you please explain disposable virtual cards for me?", "neg": ["What is this extra €1 fee about?", "Can this app be used to exchange currencies?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "I need more money in my account. Can I add more by transferring?", "Can I exchange currency for different types?", "I am trying to transfer money and something is going wrong.", "The app rejected my top up", "Why won't my card work.", "The top-up I ordered didn't process.", "What do I do if I've been charged twice for the same transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to a go about ordering a disposable virtual card?", "pos": "What are the disposable cards used for?", "neg": ["What fees are charged when I top up", "I don't see my top up in my wallet.", "Can you explain why I am now getting charged a fee for using my card?", "Are EUR exchanges acceptable?", "Can I change my PIN without going to a bank branch?", "Have a payment that I haven't done.", "Why is my identity verification process not working?", "I deposited a cheque but the cash hasn't arrived yet", "I would like to change my adress", "How long before transferred money shows up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have heard about these disposable virtual cards but don't understand how they work.", "pos": "What is the procedure for depositing a virtual card", "neg": ["Can I have a Visa card?", "How do I top up on my card?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "Help me verify my identify?", "My card payment is being declined and I've tried several times.", "Will there be a fee if I receive a SEPA transfer", "Is it possible to transfer money to my credit card?", "I need clarity on why my card is not working.", "Do I pay extra for exchange?", "Why was I charged twice for the same transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order a disposable virtual card?", "pos": "Is there a disposable virtual card?", "neg": ["How do I receive a virtual card?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "Is there a way to link the card i just got?", "What do I do if my Google pay top up isn't working?", "Can I get a new card with new expiration date in China?", "What is needed for identity verification?", "I just checked my statement and saw a $1 charge, why is it there?", "how do i see what i transferred", "I am just waiting for the transaction to be completed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what the disposable cards are used for?", "pos": "I need to get a disposable virtual card?", "neg": ["Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "What is the minimum age required to open an account with your service?", "How many top-ups am I allowed to do?", "Where can I check out the source of available funds in my account?", "There is a withdrawal in my account I didn't make.", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "My card couldn't pay in a shop.", "How long is US delivery?", "how to get new card after atm eats it", "My cash withdrawal is showing as pending, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a disposable virtual card as well?", "pos": "I want a virtual card that is disposable", "neg": ["I sent a payment but now it's not showing up.", "I did not receive all of my cash back", "my cash balance less than what I thought", "Is there a way to revert a transaction?", "Could I chose the date to have it delivered?", "How do I find my PIN?", "I would like to know why so much identity information is required?", "I made a transfer recently but it has not changed on my dashboard.", "I can not find my phone or it has been stolen.", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "disposable virtual card can be ordered where?", "pos": "In what way can I use the disposable cards?", "neg": ["I see cash in my app but I did not get it.", "It looks like my card payment might have been reverted.", "I have a trasnger that is pending and wondered about it.", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "I was charged twice for a few things this week when I only bought one. What do I do?", "Why won't my transfer to another account work?", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "What reasons would cause my card payment to be cancelled?", "Do you have any card fees if I want to add money using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In what way can I use the disposable cards?", "pos": "I need to get a disposable virtual card?", "neg": ["Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "On my app I can see that a direct debit payment that I didn't do, appears.", "Where can i find my top-up verification code?", "The app is showing mt withdrawals that aren't  mine.", "Where do I find how to top off with a check?", "There is a cash withdrawal in my account that isn't mine.", "There are automatic debits on my account that I did not make.", "I think my card is lost.  What do I do?", "My card is not working.", "Will the duplicated payment be refunded?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What systems do you have in place for my security when using my card for everyday purchases?", "pos": "Can you tell me where to go to get a disposable virtual card?", "neg": ["What other fiat currencies can I use?", "do i need to wait for my card before i get pin", "How long does it take for a transfer to be in my account?", "Are these cards available in europe?", "Why am I charged whenever I withdraw cash?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "How many physical cards am I allowed to have?", "How can I fund another account with my American Express?", "I was told I would be getting a refund but I have yet to see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I go about getting a disposable virtual card?", "pos": "Where do I get a disposable card", "neg": ["I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "Is there a limit on making disposable cards?", "How much does it cost to top up a US-issued card?", "Can I make transfers before my identity verification?", "Can I track the card you sent to me?", "I need some money transferred ASAP, how long does the process take?", "can i use check to top up", "What number of transactions can i do with one disposable card?", "Where am I able to get my PIN unblocked?", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how disposable virtual cards work?", "pos": "Can you provide me a disposable virtual card?", "neg": ["Where can I find your exchange rates?", "I'm still awaiting for the completion of the transaction.", "Why am I unable to withdraw money even though in the past I've done it just fine?", "Can you explain why I am now getting charged a fee for using my card?", "i havent got my card", "Where are the cards delivered to", "I tried to do a transfer and it hasn't worked!", "How long will I have to wait for my new card?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "I tried to get gas but my money was gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How would I use a disposable card?", "pos": "I would like a disposable virtual card, could I get one?", "neg": ["How can I find a way to transfer money without it being rejected?", "My source of funds need verification.", "Reasons for top up cancellation.", "How would my friend be able to send me money?", "I am having trouble finding the top-up card verification code.", "I would like my refund for this item I bought.", "want to get a new card in china", "I want to top up my account. What payment methods are supported?", "I saw I was charged extra for money I withdrew?", "I just got my new card, how do I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the function of the disposable cards?", "pos": "Can you please explain disposable virtual cards for me?", "neg": ["My purchases from this morning still have pending payments.", "I want to get a Visa", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I would like a Visa card.", "I have not been able to use this card.", "How do I receive a refund for my item?", "Where can I go to find out how to verify my identity?", "If my identy verifacation hasn't gone through can I use my account?", "Is there something wrong with my card payment? It's been pending a really, really long time.", "Make me understand why I am charged an extra fee when I use the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The disposable cards, what are they for?", "pos": "What are the disposable cards used for?", "neg": ["I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "I see a reverted payment on my account. Why has this happened?", "The app is showing a direct debit payment that I never made", "There are two of the same charge on my statement.", "Is this open to residents of all countries?", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "Is there anything to do because my phone was stolen?", "Please verify my top-up card", "My transfer is still pending", "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\""], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a disposable virtual card.", "pos": "Do you offer disposable virtual cards too?", "neg": ["I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "I think the exchange rate for the cash I withdrew wasn't correct.", "Why have I been charged more than once for the same transaction?", "Is there a way to use a cheque to top up my account?", "How come the money from the merchant appeared back into my account?", "I need to refund my item, can you please help?", "Can you explain to me why a top-up would still be pending?", "What is my money worth in other countries?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the disposable card for?", "pos": "Is there a disposable virtual card?", "neg": ["I don't think the transaction has gone through, so can I cancel a transfer?", "I was wondering if you will take any fees in exchange for top ups?", "What fiduciary currencies are supported for tenure and exchange?", "What is the verification process used for?", "extra fees on a cash withdrawal, not cool.", "I have exceeded the number of PIN attempts", "why don't you accept american express for adding money to my account", "Why couldn't I get cash from an ATM?", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "I'll send a check to top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get a disposable virtual card?", "pos": "Can you help me get a disposable virtual card?", "neg": ["I did a bank transfer and my balance isn't current.", "How can I reset my darned PIN number?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "The currency exchange for my purchase in foreign currency is incorrect.", "Do I need to set a limit on auto top-up?", "I'd like to delete my account.", "What is the age requirement?", "An ATM machine didn't return my card.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "What may be the reason that my transfer did not go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what are disposable cards for?", "pos": "Where do I order a disposable virtual card?", "neg": ["How do I get my card on the app?", "How is the exchange rate doing?", "How can I make my card show up in the app?", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "What should I do if my card doesn't work?", "Why is there a pending time on my transfer?", "I enetered the wrong information, I need my account unblocked How do I do that?", "Will it cost me to get a second card?", "Do I need to pay more for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you provide me a disposable virtual card?", "pos": "Where do I get a disposable virtual card?", "neg": ["I'm trying to verify my top-up card, but I can't find the code...?", "How do you decide what your exchange rates are?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "I ordered my card but it still isn't here", "Can you tell me why I was charged to withdraw cash?", "Why didn't the ATM give me all my money", "can you tell me where to find the top-up verification code?", "what is the fee for topping up by card?", "I was charged an incorrect exchange rate for a withdrawal.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I request a disposable virtual card?", "pos": "Is there a disposable virtual card option?", "neg": ["How much transactions do I get with a disposable card?", "How do i go about linking a new card?", "What's wrong with my card? The clerk at the grocery store said it was declined.", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "Why was I charged for withdrawing cash?", "The ATM didnt return my card!", "Can you tell me why I wasn't able to complete my transfer?", "What's going on? My card wont accept any transactions.", "How long will a transfer from the US take?", "How to unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know more about what a disposable virtual card is?", "pos": "Can you help me get a disposable virtual card?", "neg": ["Please could you give me a refund", "How do I get my card to work?", "What is this direct debit in my statement?", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Will you charge an extra fee for top ups?", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "I'd like to have extra cards. Will I have to pay for that?", "I received my new card.  Where is it in the app?", "Where is the closest ATM I can use?", "If I wanted to change my PIN, how would I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a virtual card that is disposable", "pos": "Am I able to order a disposable virtual card?", "neg": ["The balance hasn't changed yet after depositing a cheque with some money.", "My passcode is not being accepted", "My transfer was rejected", "What can I expect at card expiration?", "Are there limits on the virtual cards?", "This company is bad, delete my account now.", "I need my card ASAP!", "The card PIN?", "If I exchange currencies frequently, is there a discount?", "The wrong exchange rate was used for my cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to deposit my virtual card, how do i do that.", "pos": "Can I order a disposable virtual card?", "neg": ["How do you determine the exchange rate?", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "Why can't I transfer money to a beneficiery?", "Why didn't my transfer complete?", "Not living in same place, need to change details", "How can I reset my PIN?", "my identity hasn't been verified and i can't edit my details, what's next", "Help!  There is a cash withdrawl on the account that I didn't make!", "Is there a limit for the amount I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are these disposable virtual cards all about?", "pos": "What do the disposable cards do?", "neg": ["I have another card from the U.S. Will you be able to accept that one?", "Which countries do you work with?", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "I found the card that I thought I lost, and I would like to reactivate it.", "How do I close my account?", "Can you help me retrieve my card?", "My credit card for was not approved for a top-up transaction.  What happened?", "Is there a way to reset the passcode?", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do the disposable cards do?", "pos": "Can you please explain disposable virtual cards for me?", "neg": ["Tell me about the card PIN?", "Why did I get declined when trying to get cash?", "Can I use my virtual card for recurring monthly payments?", "I need to stop a transaction that I made.", "Will I be charged for a top off transfer?", "my phone has been stolen by someone", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "I didn't see any reason why my transfer was declined. What gives?", "is a transfer to a beneficiary allowed?", "need help with google pay top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer disposable virtual cards too?", "pos": "Can you tell me where I can order a disposable virtual card?", "neg": ["How can I update my details since I moved?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "I'm still awaiting for the completion of the transaction.", "Need help to get my card to work.", "Why am I unable verify my id?", "How do I get my money back for something I bought?", "Is there a way you can have money from a purchase I made refunded to my account.", "After transfering some money my balance hasn't changed.", "Why didn't I receive the right amount of cash?", "I would like to get a Visa card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a disposable virtual card?", "pos": "What are the disposable cards used for?", "neg": ["I've been charged an extra £1 and I don't know what it's for", "What are eligible holding and exchange currencies?", "I would really like a physical card.", "Can you tell me about the exchange fee?", "This transfer incurred a fee that I don't think is right.", "What apps can I use to top up my account?", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "I want to change my account details.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "My card is expiring soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any way i get a disposable virtual card as well?", "pos": "Can you tell me about these disposable virtual cards?", "neg": ["Does auto top-up have a limit?", "I am having trouble withdrawing cash.", "Someone made a mistake on my money transfer because I was charged extra fees.", "Verify top-up card help?", "Do I need to do anything? My phone was stolen yesterday.", "Why hasn't my transaction been completed?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "An extra fee has been added to my card payment is this correct?", "Why is it taking so long to update my balance transfer?", "Can I top up online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please explain disposable virtual cards for me?", "pos": "Where do I get a disposable card", "neg": ["How does identity check work?", "My card needs to be activated.", "what is the limit for top-ups?", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "I have a payment in my statement that is off", "Was my transaction reverted with my card?", "Do you allow exchanges of EUR?", "Is it on purpose that my payment has been returned to my account?", "I can't use my card for anything", "What is the current exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a disposable virtual card option?", "pos": "Where do I order a disposable virtual card?", "neg": ["What does pending payment mean?", "Can someone assist me with updating my account details with changing my last name?", "My transfer isn't in", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "Is there a reason I was charged an extra fee for using the ATM?", "What are the fees for using a European bank card?", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Does this app exchange currencies?", "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Why is my identity verification process not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I order a disposable virtual card?", "pos": "Can you help me get a disposable virtual card?", "neg": ["I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "What do I need to do for the card activation?", "How is the PIN delivered?", "What do I need to do to exchange my money?", "i tried using a virtual card for a hotel but it didn't work, why not", "I shouldn't have been charged but I see a fee, why?", "Can I use my Apple watch to fill my gas tank?", "Is my card lost? I am still waiting for it to be delivered.", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like a disposable virtual card, could I get one?", "pos": "What are the disposable cards used for?", "neg": ["Do you deal with EUR?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "I could not use my card in a store.", "Can I have a Visa card?", "How can I close my account?", "My transaction from earlier needs to be reversed.", "I need to make multiple disposable cards in a day.", "Are all European currencies available for holding and exchange?", "What is the pending payment on my card about?", "What do I do if my Google pay top up isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm interested in learning more about disposable virtual cards.", "pos": "What is the procedure for depositing a virtual card", "neg": ["I need a new PIN number.", "Can you please explain why I was charged an extra fee for my transfer?", "When can I expect a transfer from Europe to go through?", "I am still waiting for a transfer to show", "Why has my top up not gone through yet?", "I deposited some money, but the balance has not changed.", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "How do I use my card if I lost my phone?", "Tell me about the card PIN?", "How do you exchange currencies"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the benefits of a disposable card?", "pos": "Do I need a disposable card?", "neg": ["My top up is giving me problems. What is wrong with it?", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Can I purchase with cash or cheque?", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "Is it possible to link a new card?", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "What is this extra fee that I got when I used my card to pay?", "I'm unable to verify my identity", "I don't know what this Direct Debit payment on my account is for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to order a disposable virtual card?", "pos": "Can you tell me about these disposable virtual cards?", "neg": ["Help! My account doesn't show any funds. Is transferring funds an option I can use?", "Whats the process of tranfering money into an account?", "Will I see the transfer in my account within the week?", "can i top up from a usa credit card", "Who do I talk to for transactions debited twice?", "Can I give a second card for this account to my daughter?", "What is the top-up limit for my card?", "I used my pin too many times.", "I don't recognize this payment at all!  Help!", "Why is there a charge for $1 on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where I can order a disposable virtual card?", "pos": "How do I know if i need a disposable card?", "neg": ["I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "Can I use a Visa or Mastercard?", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "My exchange rate is wrong when I get cash.", "Do you accept cash?", "What is this fee for card payment?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "What currencies do you accept to add money?", "What are the steps for getting money from a friend?", "I still haven't received my card in the mail"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I get a disposable virtual card?", "pos": "What are the disposable cards used for?", "neg": ["Please tell me which fiat currencies you support.", "I bought something while traveling, and the exchange rate was wrong.", "Is identity verification required for me to use my account?", "What is this card payment, I do not recognize it.", "I have trouble proving my identity.", "Can I change my PIN without going to a bank branch?", "I have a card payment which shows as pending", "Its been 3 days, How long will my transfer take to get to my wallet?", "On my app I can see that a direct debit payment that I didn't do, appears.", "The fee charged when I changed rubles into British pounds was too much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need a disposable card?", "pos": "Can I use a disposable virtual card for any purchase?", "neg": ["I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "There is a debit transaction on my statement that I did not make", "I want to activate my new card.", "Can you tell me what this cash withdrawal is?", "Card has been received, how will it show up on the app?", "Any chance of getting the card outside the UK?", "Someone hacked into my cards account.", "How long will a cash withdrawal be pending?", "What's your refund policy if I bought an item from you?", "The app has rejected my top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure for depositing a virtual card", "pos": "Can you help me get a disposable virtual card?", "neg": ["Can friends I have top-up my account?", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "Help! I think someone has made a cash withdrawal with my card!", "Why am I unable to withdraw money even though in the past I've done it just fine?", "My refund is not showing up in my account. Where is it?", "I don't have the means to prove my identity.", "I am still waiting on my bank transfer", "What do I do if my card gets broken?", "Why is there a random payment in my statement?", "Which ATMs accept this circuit board ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How about disposable virtual cards?", "pos": "Will you tell me how I am supposed to use the disposable cards?", "neg": ["Would I be charged any fees if I added money to my account using an international card?", "Why was my top-up declined?", "How can I receive a virtual card?", "My salary is in GBP. Do I need to configure this somewhere?", "Is topping up unlimited?", "why is top up pending", "Where can I sign up for a virtual card?", "Please tell me which fiat currencies you support.", "What do i do to get a physical card?", "I was charged a fee for a transfer. Where did it come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the disposable cards used for?", "pos": "Will you tell me how I am supposed to use the disposable cards?", "neg": ["I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "Help my prove my identity.", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "The contactless payments are not working.", "My disposable virtual card won't work.", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "Can I change my PIN without being physically present?", "How long does a check take to show up in the account balance?", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I get a disposable card", "pos": "How do I know if i need a disposable card?", "neg": ["I don't recognize what this payment on my statement would be for.", "My exchange rate isn't correct.", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "What am I going to need in order to verify my identity?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "Why can't I top up by cheque?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "Can my daughter make an account?", "Why are my transfers getting declined?  I havent had a problem in the past.", "Do all businesses take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me about these disposable virtual cards?", "pos": "What are disposable virtual cards?", "neg": ["Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "how do i set up my apple pay watch to connect to my account", "When can I expect my new card to get here?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "If I don't live in the UK, can I get a card?", "I know I'm getting a new card but would like know when I can expect to receive it.", "why don't you accept american express for adding money to my account", "Top-up is not working", "I wasn't allowed to transfer to my account", "My transfer failed, why did that happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know if i need a disposable card?", "pos": "I'm not sure how disposable virtual cards work. Please help.", "neg": ["I deposited a cheque, but the balance hasn't changed yet.", "How is top-up verified?", "I can't find the money I just added to my account.", "Why has my deposit in the ATM not cleared yet?", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "Are cards delivered to my location?", "How to receive virtual card?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "Why was I charged for transferring money?", "What do I do if I forgot my passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure how disposable virtual cards work. Please help.", "pos": "Is there a disposable virtual card?", "neg": ["What countries do your services support?", "how do I find the code to verify the top up card?", "Is there a reason my cash withdrawal was declined?", "How do I deposit through bank transfer?", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "I live in the EU.  Can I order one of your cards?", "I am trying to transfer money and something is going wrong.", "Why and I being charged this fee?", "Is there a fee for currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are disposable virtual cards?", "pos": "Can you tell me how to get a disposable virtual card?", "neg": ["How do I troubleshoot my contactless?", "Why is my top-up showing as reverted?", "I could not use my card in a store.", "How do I get a new card as your machine swallowed mine!", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "Can I cash deposit to top up my account", "When the time is right will this automatically replenish my balance?", "Is there a tracking number for the card?", "As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use a disposable virtual card for any purchase?", "pos": "Is there a disposable virtual card?", "neg": ["I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "I no longer have my phone.", "My card isn't working at all, I need assistance. It's really frustrating.", "I could not use my card in a store.", "I tried to do a transfer and it hasn't worked!", "The ATM did not give me as much cash as I requested.", "what are the steps to activate my card?", "When did you send me my new card?", "Can I use a check to get gas?", "Card payment is showing as pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me where to go to get a disposable virtual card?", "pos": "Will you tell me how I am supposed to use the disposable cards?", "neg": ["What should I do if my physical card isn't working?", "Are there ways for other people to send me money?", "how do I link an old card?", "What should I do if I think my card was stolen?", "I am blocked now because I entered the wrong pin, need help.", "Why am I getting charged more for using my card?", "Why did I get charged a fee for transferring money?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "My card payment won't work.", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a disposable virtual card?", "pos": "Can you help me get a disposable virtual card?", "neg": ["How do I find out what countries you service and what countries you do not?", "How do I request a refund?", "I want to know which currencies and cards are supported, can you provide a list?", "Why did my exchange rate change?", "How long does it take to get a refund on something I bought?", "Do I need to do anything special for my friend to send money to my account?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "How do you Top Up on the apple watch?", "Can you tell me how do I get a card?", "I used foreign currency to buy something and I think the rate applied is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you tell me how I am supposed to use the disposable cards?", "pos": "Can you help me get a disposable virtual card?", "neg": ["What happens when I money transaction doesn't show up on the receiving side?", "Can you please assist on my item that needs to be refunded?", "Can I use my American Express card to add money into my account?", "How much will I be charged for a cross-currency exchange?", "Where do I go to change my account details?", "There is a potentially fraudulent direct debit on my account.", "Do I have a card PIN?", "Why wasn't my contactless accepted at the metro?", "Where in the European Union can I get a card?", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how to get a disposable virtual card?", "pos": "Can you help me get a disposable virtual card?", "neg": ["Will I be charged a fee for a SEPA transfer?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "I only have a card from the US is that okay?", "How do I use a check to top up?", "I happened to forget my password", "Why would my card payment not work?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "I can't figure out how to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think that my top-up worked.", "pos": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "neg": ["What happens if I use my account and my identity verification hasn't finished?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "how long until a cash withdrawal will show on my account", "Can I use a bank transfer to add money to my account?", "Is there a way to link cards if I have one of yours?", "Can both Visa and Mastercard be chosen?", "I have a transaction that shows multiple times.", "I transferred some money recently and saw a fee on my account, what's that for?", "Will I be charged for a top off transfer?", "My daughter needs an acount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my top-up failed?", "pos": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "neg": ["Why are you asking so many questions about who I am", "How do I get refills to my card when I'm traveling?", "Is there a limit for the amount I can top up?", "Why isn't my refund showing up?", "Where am I able to get my PIN unblocked?", "Can you  tell me how to get AUD not GBP?", "my cash out is still pending", "The ATM didn't give me enough money! I asked for more than it gave. What do I do?", "What are the policies of disposable cards?", "I have a charge for something I didn't buy."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "pos": "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "neg": ["A duplicated payment was made for something.", "Can I get my card fast tracked?", "Where do I go to change my PIN?", "Is there an additional charge to exchange currencies?", "The rate applied to my purchase in a foreign currency was wrong.", "Help me activate my new card.", "How do I modify my details?", "I want to top up my account with a cheque", "What cards do you accept to top up my account?", "I am worried that too much time has gone by for a transfer to be completed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "pos": "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "neg": ["I can't find my phone; what can I do to prevent someone from accessing my account on it?", "I need to top up, can I use google pay?", "I have foreign currency i would like to change how much will it cost me?", "When can I expect the transfer to arrive in my account?", "I'd like to know what the foreign exchange rate will be.", "Any extra charges for exchanging currencies?", "I want one of the virtual cards!", "The transfer to my account was not allowed.", "For the identity check, what kind of documents do I need to have?", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card for was not approved for a top-up transaction.  What happened?", "pos": "I tried to top-up, why didn't it work?", "neg": ["I got cash abroad and the exchange rate applied is wrong", "How can I know where my card will be accepted?", "When can I expect delivery?", "Can I use a transfer to receive my transfer?", "How do I know what exchange rate I will get?", "Help, I don't know what the PIN is to my card?", "For some reason, the money I added was returned.", "Can you delete the account?", "I returned something to a  store but can't see my refund.", "How do I order a new card if my current one is about to expire?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my topup working?", "pos": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "neg": ["Where is my PIN?", "I forgot my code", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Do you send more than one card?", "I was charged a fee for a transfer.", "where can I get the info for my funds", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "My top up hasn't gone through yet, why?", "Is there any way to get my salary in a different currency?", "I'm not sure where this charge came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Trouble with my top up", "pos": "My top-up didn't go through", "neg": ["I see a direct debit payment on my app that I did not do", "The transfer finally worked, but how long does it stay pending?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "Why is the transfer still pending?  Can I do something?", "What is the refund process?", "How can I receive money from my friend?", "What is this cash withdrawal I don't recognize?", "I do not feel comfortable verifying my identity.", "If I need to transfer something quick from China, how long does that take?", "How can I fix my bank transfer to show up on my bank account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "pos": "I tried to top-up but it got denied.", "neg": ["Are there businesses that don't accept this card?", "Need a new passcode.", "Why was I charged more than I should have been?", "Can topping up be automatic?", "I am having trouble finding the top-up card verification code.", "The app reverted the payment I made.", "Is it possible to exchange USD and GBP on the app?", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "Can I use my Apple Watch to pay for gas?", "Are bank transfers immediate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "pos": "My top-up hasn't gone through, what happened?", "neg": ["I have lost my phone, what steps can I take to prevent someone using my account?", "After I got my cash, I found out my exchange rate was wrong.", "What steps should I take before my card expires?", "Why is the exchange rate different on my recent purchase?", "There has been an unusual withdrawal from my account, can you help?", "Will my transfer be done soon?", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "Is my card frozen?", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "Is there a list of ATMs that take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So my top-up failed, could you tell me why?", "pos": "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "neg": ["I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "I don't have my card in 1 week.  Should I be worried?", "How much does it cost for a physical card?", "Will I be charged for exchanging foreign currencies?", "What countries do your accounts support?", "Is there a fee for topping up by charge card?", "How long does it take for me to get my new card?", "I lost my phone.  What do I do to block someone else from using my account?", "How many days does it take for a transfer to go through?", "When will my transfer process?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "pos": "Why did my top-up fail?", "neg": ["Why did I have to pay extra because I paid with my card?", "Why does top-up need to be verified?", "Problem with my top up going through", "My card expires very soon.  What is the cost and delivery time to get a new one?", "What kinds of cards can I use to top up?", "Is verifying my identify important?", "How long does the \"pending\" period of a transfer take?", "Why was my transaction not approved?", "How do I top up with cash?", "I entered a wrong PIN too many times. How can I fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not get the top-up to go through", "pos": "It looks like my top up didn't work.  Why?", "neg": ["The app reverted the payment I made.", "I already have a card and want to link it", "Why is there a direct debit fee in the App when I didn't do it?", "I can't log in", "My bank app said that I got cash from an ATM, but that's a mistake.", "What can i pay with out  fees", "My transfer was declined. Why did this happen?", "I'm looking at my statement, and my refund is not on there.", "Why can't I take $100 out", "I need to transfer something from China, How long will it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up didn't go through", "pos": "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "neg": ["How many currencies can I have?", "My phone was left at a hotel and I can't access the app.", "Which fiat currencies are compatible for exchange and holding?", "There has been an unusual withdrawal from my account, can you help?", "Card refund is not showing up in my statement.", "Can I possibly change my currency to another?", "I shouldn't have been charged but I see a fee, why?", "The app says I made a cash withdrawal even though I didn't.", "Can I make transfers before my identity verification?", "There is a payment I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "pos": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "neg": ["The exchange rate is incorrect for something I bought", "My transaction from earlier needs to be reversed.", "How can I prove who I am?", "I want to auto top-up.", "Are my contactless settings correct? I tried to use it today but it wasn't working.", "I have lost my phone or it has been stolen.", "How much is a physical card?", "Card payment is still pending, why is that the case?", "Why hasn't the transaction I did to my friend arrived yet?", "Will it be possible to change from USD to GBP with this App?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "pos": "I added money but my top-up wasn't processed by the app.", "neg": ["How do I get a real card?", "My card doesn't seem to work.", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "Please give me both Visa and MasterCard, is it possible?", "What are the exchange rates you assign?", "I heard you have an auto-top up option, where do I find that?", "How do I change my pin while traveling?", "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "Would I be able to get an account for my child?", "How can people transfer money to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "pos": "I just topped up, and the app denied it.", "neg": ["I was blocked by using the wrong pin too many times, can you help me?", "How long before I can see that my cash withdrawal has taken place?", "Can I top up any amount?", "What are the time frames for the money to be available in my account?", "What is the reason for the identity check", "terminate my account please", "My cash withdrawal was declined, why?", "I noticed my exchange rate was incorrect when I got cash.", "I don't have a password.", "Where in the European Union can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my credit card get declined for top up?", "pos": "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "neg": ["I froze my account, but how do I order a replacement card?", "How can I find out about an extra fee on my statement?", "Can both a Visa and Mastercard be received from you?", "I want to open an account for my child.", "When I topped up the app reverted it.", "is there a reason i need to verify top up", "I'd prefer Mastercard.", "Can I use my account before my Identity verification has passed?", "How long does it take for a pending cash withdrawal?", "Why did I have to pay extra because I paid with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top-up fail?", "pos": "What if my top up didn't work?", "neg": ["I logged in wrong and am blocked, how do I log in?", "What do I do if a transaction shows up twice?", "My card was working but now it doesn't.", "Last week I put a cash deposit into my account and it is still isn't there.", "what is the correct exchange rate for getting cash", "What happens with the duplicate charge in my account?", "How can you assist on verifying my identity?", "What fees are there for adding money using an international card", "What ATMs will allow me to change my PIN?", "Does a discount apply if I exchange currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I topup my account?", "pos": "What reasons would a topup fail?", "neg": ["Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "What does it mean if my cash withdrawal is pending?", "I have two of the same charges on my account!", "I've deposited a check in my account but the cash isn't showing as available.", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "Why hasn't my account updated?", "I haven't received my card.", "I already made a transfer and want to cancel it, how do I do that?", "The balance hasn't changed yet after depositing a cheque with some money.", "from where are coming your exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have the funds, why can I not use my top-up?", "pos": "I'm confused as to why my top-up did not go through.", "neg": ["How much is it to receive money?", "Do the disposable cards have a transaction limit?", "A transaction I did to my friend hasn't arrived yet, why?", "i withdraw cash from the ATM and was charged a fee", "What is your age limit?", "what amount of time does it take for a transfer to reflect and be available", "Why am I being charged for transfers? Are they not free?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "What documentation is needed for the identity check?", "On a card payment, why is there a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "pos": "Fix my top up", "neg": ["Can I choose between Visa or MasterCard?", "How long before transferred money shows up?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "I'm still waiting for the top-up!", "I do not recongize a payment in my account.", "why wouldnt the atm give me money", "I'm not certain my top-up went through yet.", "Where are my funds? I topped off my car but it didn't seem to complete.", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "How can I use my credit card to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "pos": "My top up is not working", "neg": ["How do i authenticate a top-up card?", "I topped up my account but the money isn't there now.", "What are the reasons a beneficiary would be denied?", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "pending transaction?", "My card is not working when I try to use it.", "What are the places that you deliver cards to?", "Can it specifically be delivered on a certain date?", "Why am I charged a fee when using my debit or credit card?", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was rejected by an app.", "pos": "Why would the app deny my top-up?", "neg": ["My PIN is locked, how do I unlock it?", "What is the charge to make a transfer", "What is not accepted in order for me to top up my account?", "What is the max amount of top-ups?", "I could not get my card to work at a shop.", "I'd like to make a SEPA transfer to my account, but will I be charged?", "I think I was charged double for something I bought - how long should I wait before reporting this?", "Is it simple to transfer money using my credit card?", "Do you accept cheques for top-up?", "I paid with my card so so why was I charged a transaction fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know if my top up worked?", "pos": "My top-up hasn't gone through, what happened?", "neg": ["Would I need to pay extra for currency exchanges?", "Please tell me the limit to topping-up.", "Do I have a say when it's delivered?", "I don't know why my card payment did not work", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "I tried to make a top-up and it was canceled, why is that?", "I would like to know if I can top up with Google Pay.", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "The correct exchange rate wasn't given to me for an item I purchased.", "How do I report a cash withdrawal that wasn't me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Fix my top up", "pos": "My credit card transaction was declined for a loan payment.  Can you tell me why?", "neg": ["A false direct debit payment is showing in my app", "What amount can I top-up?", "I need my card ASAP!", "In the app, I see a withdrawal I didn't make.", "My marital status has change, I got to correct my name to reflect that.", "Can I add to my account using a cheque?", "There's a payment in my history I don't recognize", "After depositing a cheque my balance did not change.", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why won't my top up work", "pos": "My top-up didn't work.", "neg": ["Can I top-up my google pay?", "What are the auto top-up policies?", "How long does it take for my physical card to be delivered.", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "How did you guys get your exchange rate?", "Why did my exchange rate change?", "Tell me about the card PIN?", "Which countries are supported", "What currencies can I use?", "I can't find my code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up didn't work.", "pos": "Why has my top-up failed?", "neg": ["My card is due to expire", "How can I receive verification for the source of my funds?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "What forms of ID should I use for verification?", "Can you issue both a Visa and a Mastercard to me?", "Is there a way you can have money from a purchase I made refunded to my account.", "Are there discounts for frequent currency exchanges?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "My account shows that I made a cash withdrawal but I cannot remember doing so!", "I wish to top up using a cheque."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "pos": "I am having problems with a top-up.", "neg": ["Why am I still waiting for a transfer?", "I want to top up by transfering accounts, What do I do?", "I would like to be assisted with the activation of my card.", "I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.", "I entered the correct pin but I still couldnt get funds.", "How long is a transfer in the pending status?", "My money transaction hasn't arrived.", "How can I obtain a disposable virtual card?", "I don't recognize what this payment on my statement would be for.", "Shopping on line I was declined when trying to buy something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "pos": "Why did my top-up not work?", "neg": ["I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "Does your app allow currency exchange from USD to GBP?", "Does the fee for exchange change?", "What should I do if someone else used my card?", "What is the source of the money in my account?", "The applied exchange rate is wrong for the cash I got abroad.", "Cash I did not get showed up in my account", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "How can I fix my contactless?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "pos": "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "neg": ["I purchased something and already received it, why hasn't the money taken out?", "My card was supposed to arrive, but hasn't?", "I tried activating my card and it didn't work", "I have an outgoing transfer", "How long does a transfer take to reach one's account.", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "I was charged an extra pound for no reason. Why is that?", "Is it acceptable to use either Visa or Mastercard?", "Is there a fee for topping off a US card?", "My PIN isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up my account but the app failed to process it.", "pos": "Top up keeps failing", "neg": ["What reasons would cause my card payment to be cancelled?", "Why is the cash not showing in my account for the check I deposited?", "I was charged $1 in a transaction.", "what are the locations i can withdraw money", "I bought something and already paid for it but now I don't see it.", "What is this extra fee that I got when I used my card to pay?", "Is it acceptable to use either Visa or Mastercard?", "What am I going to need in order to verify my identity?", "What commission do you take for currency exchage?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did my top-up not work?", "pos": "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "neg": ["I have a cash withdrawal in my statement. Why is that?", "Card payment still pending.", "My passcode won't work.", "I am wondering about a transfer from a different country that doesn't show up yet?", "What is your shipping policies for cards?", "Am I able to stop a transfer?", "Why did the ATM eat my card?", "how do i cancel my account", "Where do I find how to top off with a check?", "Can you tell me where my readily available cash has come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my top up did not work.", "pos": "My top-up never worked", "neg": ["Why is the exchange rate on my card payment different than I expected?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "In the exchange and holding, what fiat is allowed?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "What are the countries you have offices in?", "What can I do to verify my card?", "Where are you cards supported?", "I need to change my card PIN.", "Was my transaction reverted with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was trying to top up my account and it isn't working", "pos": "My top-up was rejected", "neg": ["My transfer didn't work! Help!", "Are there charges for using a bank card to top up", "How can I create a disposable virtual card?", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "I would like to top up my account with a bank transfer, is that allowed?", "Is there a charge for top-ups?", "What do I need to know about topping up?", "why hasn't my cash arrived yet from my cheque?!", "On my app I can see that a direct debit payment that I didn't do, appears."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Um, my top up didn't work", "pos": "The top-up did not go through.", "neg": ["The app failed to verify me.", "top up google pay, is it possible?", "Where do you mail physical cards?", "Which ATM's am i able to change my PIN?", "I need to transfer money into this account from my other bank account.", "I already have an account. Why can't I use it unless my identity is verified?", "I did a transfer to my account, but it hasn't shown up", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "Payment I didn't do.", "How will I know what the exchange rate is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "pos": "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "neg": ["I tried to pay through my account but the payment is not going through. What's going on?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "How can I tell if an AMT will take this card?", "I would like to change my adress", "Is there a limit on how much I can top up?", "There is a pending transaction on my account, what does this mean?", "I am unable to use my card for some reason.", "I was not distributed the correct amount of cash that I asked for", "I have a disposable card but it does not work?", "I see some transactions that I don't recognize.  I think someone stole my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why my credit card was declined while trying to top-up?", "pos": "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "neg": ["What do I have to do to get the contactless to work?", "Can I use this card at any ATM?", "I found a transfer fee - is that correct?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "My card payment was cancelled.  Why?", "I have a card that was deactivated can I reactivate it?", "I need my refund as soon as possible. What else do I have to do?", "How do I verify my identity?", "If I want to get an account for my daughter, can I do that?", "Can I stop a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "pos": "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "neg": ["Why hasn't my transaction been completed?", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "Tell me how to setup a new PIN.", "Help me. My transfer was declined. How could this happen?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "Why has my transfer not arrived yet?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "How long until my new card gets here?", "i need to proof my identity to you why and how?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a bank transfer to top up, but the money is not available.", "pos": "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "neg": ["Why have I been charged a fee for card payment?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "I'm not sure where this charge came from.", "My card appears to have never arrived?", "Is there a top-up limit?", "There's a payment with my card that I definitely didn't do myself, never seen that name before.", "Is there a way to use a cheque to top up my account?", "I am not receiving the correct exchange rate on my card.", "should i contact customer support if i can't edit details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to top up my account and it doesn't look like it worked", "pos": "I'm not sure if my pop-up went through.", "neg": ["What types of foreign money can be used with this service.?", "I was charged multiple times at the same location at the same time", "My PIN can't access my card, can you help?.", "Why isn't my refund showing up in my statement?", "Where do I get a disposable virtual card?", "How do I get the passcode reset?", "I've been waiting ages and my PIN hasn't gotten here.", "What's the transfer time from Europe?", "I want a refund on the things i bought", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The top-up I ordered didn't process.", "pos": "is there a way to fix my top up", "neg": ["Top up is not working even though I have my AMEX in apple pay.", "Will I know which exchange rate I will get?", "How long does a top-up take to go through?", "I got charged a fee for transferring money.", "There is a cash withdrawal on my statement that I don't recognize", "How can I activate my new card?", "Why was a fee added to my bill when I used my card?", "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "I haven't received my cash yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having problems with a top-up.", "pos": "I topped up my card but the app rejected it.", "neg": ["What limits are there on the virtual cards?", "Is there a way to undo a transaction?", "How long will this transfer from europe take?", "What are the steps for the identity checks?", "Please let me know how to place an order for a virtual card", "What ATMs use this card?", "I had an unexpected fee", "How to unblock my PIN?", "how to get new card after atm eats it", "How do I change the details in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up but the app rejected it.", "pos": "Was there a problem with topping up?", "neg": ["You advertise no fee when paying with a card then my statement shows a fee.", "Can you tell me how to tell where my funds come from?", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "I need to exchange my GBP to AUD, how would I do this?", "I see a direct debit transaction in the app that is not mine", "I tried transferring to an account but it didn't go through. What happened?", "Is verifying my identify important?", "Is there a way to use this app with a disposable virtual card?", "The app says my transfer failed", "I requested a refund but can't see it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "pos": "My topping up didn't go through.", "neg": ["I just transferred some money into my account and do not see it updated yet, can you assist?", "I tried transferring to an account but it didn't go through. What happened?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "What can i pay with out  fees", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "Help my activate my card.", "What currencies are approved to add money?", "There is a pending transaction on my account, what does this mean?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "I anticipate getting a Visa card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I requested for a top-up but it has not reflected", "pos": "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "neg": ["I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "I will not be able to verify my identity.", "My card is stuck in the ATM?", "I have a fee listed for a transfer.", "Where is the transfer that I did?", "What is the most that I can top-up to a card?", "Are you aware of any charges for receiving money?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "I'm expecting to see a cash withdrawal but I'm still waiting."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "pos": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "neg": ["I can't find any option to top up with a cheque?", "How do I link a new payment card?", "I need to refund my item, can you please help?", "My account was charged a debit payment I don't recognize.", "Why is my balance still the same after a cheque deposit?", "I transferred money to my account but it is not showing.", "I cancelled my card payment", "What is this cash withdrawal on my statement?", "Where can I locate my card PIN?", "How can I top up my account by bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app rejected my top up", "pos": "I think my top-up has failed.", "neg": ["I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "Is it possible to dispute a debit payment from a couple of months ago.", "What sort of restrictions are there for the disposable cards?", "why do i need to verify the top up?", "i tried to transfer cryptocurrency into my account but was denied", "What is the procedure for an expired card?", "My statement does not reflect that a refund has been issued", "Is there a cash withdrawal fee? Because I just got charged?", "What are the benefits of a disposable card?", "Can I top up my balance with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried topping up my account but it failed, can you help me?", "pos": "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "neg": ["Transfer could not be completed due to being declined.", "Change my pin?", "What is the rate for exchange fees?", "Currently I can't get my card to work.", "Why did my card payment get declined?", "How can I investigate a missing refund?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "I have just read my statement and there is a payment I don't recognise.", "Could you please tell me why my card payment didn't work?", "How do I change my pin while traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up failed to go through.", "pos": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "neg": ["I am in the EU. Can I get one of your cards?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "Where is my last money transaction", "Are there any express fees if i want my new card faster?", "what steps do i do to get a real card", "What source do my fund come from?", "Balance is not up to date.", "I tried to withdraw cash and got declined, why is that?", "I need to get hold of a physical card?", "I have a new email."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up but the app denied it", "pos": "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "neg": ["I'm wanting to get a Visa card today.", "Why hasn't my money transfer shown up yet?", "My payment has been cancelled", "Can you tell me what are disposable cards for?", "I cannot find my refund on my statement.", "How much is it to send out additional cards?", "What do I do if my Google pay top up isn't working?", "Is it really necessary to verify my Identity?", "Why is verification for my identity needed?", "I don't understand why there is an extra €1 fee in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Was there a problem with topping up?", "pos": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "neg": ["I want to return an item for a refund can I do that?", "I need to cancel a transaction please!", "want to know where funds come from", "What are some of the restrictions that the disposable cards have?", "How do you Top Up on the apple watch?", "Do I have to pay more for exchanges?", "I took out money from the ATM and it's still showing as pending?", "I think that the card is stolen.  What are my next steps?", "How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.", "I am waiting on this refund, hurry up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up doesn't work", "pos": "I need help reapplying my top-up. It seems it isn't working.", "neg": ["How does the exchange rate work on this app?", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "I want to start using my card.", "I have a payment that has not gone through yet", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "What if my top up doesn't go through?", "Can my daughter make an account?", "What is the procedure for topping up with a cheque?", "When I look at my statement there is an extra fee, that is for what?", "I just got my card and cannot get it to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up hasn't gone through, what happened?", "pos": "My top up didn't go through", "neg": ["Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "Shouldn't my new card be here by now?", "In my app, a direct debit payment I didn't do shows in my app", "Why was I unable to finish this transfer?", "Is it possible to top up using a cheque?", "I have a top up card. Where is the verification code?", "How do I check security settings on my card?", "What is the procedure to transfer money to my account?", "My identity can't be verified.", "Do you have any card fees if I want to add money using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why is my top up failing", "pos": "I need information explaining why my top-up failed to go through", "neg": ["What should I do about a direct debit that I did not set up?", "I haven't received the cash from the check I deposited.", "My app says I made a withdrawal, but I didn't.", "How long will a transfer from China take? I need to transfer something from there.", "I made a top up yesterday but it's still pending.", "I am having trouble transferring money to a beneficiery.", "I no longer want this can i cancel my purchase?", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "please help my transfer go through", "Can you please explain how bank transfers work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up has failed", "pos": "It looks like my top up didn't work.  Why?", "neg": ["If I am running low on credit can I auto top up?", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "What do I do if I already had a card with you guys?", "When will I get my money? It's been too long.", "Show me where I can see the PIN?", "what I need to verify my account", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "may I have a Visa and a Mastercard from you.", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "My PIN tries have run out. Now what?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the app deny my top-up?", "pos": "Seems like my top-up has failed", "neg": ["The exchange rate is incorrect for my payment.", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "What are the details of disposable card limitations?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "Can you tell me if I can hold money in several currencies?", "There is not a refund in my statement.", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "Can I keep using my card after it expires?", "What are the rules for using disposable virtual cards?", "My account seems a bit off and getting weird charges."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up is giving me problems. What is wrong with it?", "pos": "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "neg": ["What do I do if my card gets broken?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "I need another card", "I need a second card, can I have more than one?", "Does it matter if I use Visa or Mastercard?", "my friend has not got the money I sent last week.", "Verifying the top-up seems like a hassle.", "How do I withdraw money?", "For some reason my card payment hasn't worked. what can I do to look into that?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "pos": "Looks like my top-up has been cancelled", "neg": ["How can I periodically check the delivery of the card you sent?", "I did a cash deposit to my account but my balance is still the same. What happened?", "Whats wrong with my currency exchange?", "When the time is right will this automatically replenish my balance?", "Why would a merchant revert my payment?", "I think that the exchange rate for the withdrawal of my cash is not right.", "I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?", "Do you support countries other than mine?", "Someone might have had access to my card.", "To receive money are there charges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it failing to top-up?", "pos": "Seems like my top-up has failed", "neg": ["I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "When should I expect to receive my card?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "My refund isn't going fast enough.", "I'm looking to get an additional card.", "What are the reasons a beneficiary would be denied?", "How long does it take for the money to show up in my account?", "I need to make a transfer from Europe, how many days does this take?", "Does it cost anything to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card transaction was declined for a loan payment.  Can you tell me why?", "pos": "The top up failed", "neg": ["What is this extra pound charge for?", "Should my top-up be completed by now?", "why am I being charged a fee for transferring money ?", "My cash withdrawal was not entirely complete", "In my statement, there was an extra €1 fee", "Where can I use this card?", "Why am I seeing a transfer fee on my bank statement?", "I didn't know I was going to get charged to use my card.", "I need to exchange some foreign currency. What's the charge for doing that?", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What reasons would a topup fail?", "pos": "It does not appear that my message went through.", "neg": ["Give me a refund", "Can I use this all over the world?", "What do I need to do to exchange my money?", "Can you show me where to link the new card?", "I believe my top up is still pending", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "Can I change my PIN?", "Will my pin number be sent with my card?", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "Which fiat currencies are supported by you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "pos": "I could not get a top-up to work, why?", "neg": ["Is there a fee for currency exchange?", "What's up with verifying top-ups?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "For some reason my card payment didn't work", "For what reason did my top-up get cancelled?", "Why does a payment show up twice?", "Can I use my account before the identity verification is complete?", "Can I reset the passcode?", "I want a new PIN please.", "My transfer didn't arrive to the recipient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up does not seem to have worked, what  went wrong?", "pos": "Looks like my top-up has been cancelled", "neg": ["Hello, what is a virtual card and how do I get one?", "What is the extra fee that showed up on my card?", "How long will a transaction to a friend take?", "Was my transaction reverted with my card?", "I transferred money from the US, How long does it take?", "How can i get new card?", "When I top-up, the app reverts it.", "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "Why isn't my google pay top up working?", "I would like to pay by cheque."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up is not working. Why is that?", "pos": "Please explain why my top-up didn't go through.", "neg": ["Can I set my own top-up limit?", "I need to reverse a transaction", "Is there a charge for exchanging foreign currency?", "My card was declined", "How do I receive a refund for my item?", "How do I close my account?", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "How can I find out why my transfer didn't go through?", "Out of the blue, my card stopped working.", "Is there a limit for age?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It looks like my top up didn't work.  Why?", "pos": "My top-up was rejected", "neg": ["I need to find the card I received in the app.", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "I made a purchase and was charged at the wrong foreign exchange rate.", "Why is my top-up pending?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "Can you please explain why my beneficiary is not allowed?", "I need to track the card sent to me.", "Help me cancel a transaction.", "What are the limitations on the disposable cards?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any reason why my card didn't work when I tried to top up?", "pos": "I could not get a top-up to work, why?", "neg": ["Why would I need a disposable card?", "how can i transfer money from american express card", "I haven't received my virtual card.", "Does the app top up automatically?", "Do I need to do anything special for my friend to send money to my account?", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "How long will it take for me to get my card?", "Why isn't this accepting my identity?", "I would like to activate my card what do I need to do?", "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I added funds to my account but the app didn't process it.", "pos": "I can't add any more money.", "neg": ["I did a transfer and was charged a fee that should not have been charged!", "Is it possible to get both a Visa and a Mastercard?", "How can I update my details since I moved?", "I made a deposit but it is not showing up in my balance.", "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "Can I check my recent refund in my statement?", "Can my account be topped-up by friends of mine.", "Can I change my PIN without going to a bank branch?", "Can I top-up my google pay?", "why hasn't my cash arrived yet from my cheque?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up never worked", "pos": "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "neg": ["How can I go about resetting my passcode?", "A withdraw I tried to make at the ATM was declined I don't know why.", "How can get a Visa card?", "are transfers to a beneficiary possible", "I noticed the exchange rate for cash withdrawal isn't right.", "Do you have a list of businesses that accept this card?", "Why was there a fee on my cash withdrawal?", "I want to activate my new card.", "Where did this extra €1 fee on my statement come from?", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get the top-up to work! What's going on here.", "pos": "I added money but my top-up wasn't processed by the app.", "neg": ["Tell me how a top up would be reverted.", "Why did the funds for one of my purchase come back to my account?", "My app shows cash I didn't get.", "Why was my card payment reversed?", "What's the web address to unblock my pin?", "Why couldn't I make a withdrawal from the ATM?", "Is my card broken? I can't get cash out of the ATM", "I won't be pleased unless I get a Mastercard.", "I have a transaction and would like to know if I it's cancelable?", "How do i access the auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "pos": "Top up did not work on the app.", "neg": ["A payment in my account was made by someone I don't know", "How to exchange my currency", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "I have not received the completed transaction.", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "cancel my account", "Reason for my card to decline", "Is American Express accepted?", "Why was my ATM withdrawal cancelled?", "My cash withdrawal was declined.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "pos": "Tell me why my topup wouldn't go through?", "neg": ["What is this extra fee on my statement.", "my payment was rejected", "Tell me how to renew my new card?", "If I am not in the country and I need to change my PIN, how can this be done?", "Can you please tell me why I cant get money from the ATM?", "Will you guys charge me for topping up by transfer?", "How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "I want to know the source of my funds.", "Is it possible to cancel my transfer?", "The app reverted my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My topping up didn't go through.", "pos": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "neg": ["I was able to find my card. How to I go about putting it into my app?", "Why has my beneficiary been denied?", "When can I expect a transfer from Europe to go through?", "So, my transfer is showing as pending, when will it actually go through?", "Why can't I withdraw cash from this ATM?", "Why have my top ups been canceled?", "Which documents do I need for this identity check?", "I have a payment that has not gone through yet", "How long does it take to verify a person's identity?", "Do you charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top-up not worked?", "pos": "My credit card did not go through. Can you see if it has insufficient funds?", "neg": ["How long will it take for the money to reach my account?", "My money transfer has not happened yet", "Is it possible to get one the your cards in the EU?", "I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?", "Can I change my PIN in Austria?", "I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?", "Does the card you sent have a tracking number?", "Where's the money from my transfer from Europe?", "tell me how I can order my card.", "It's not letting me transfer money to my beneficiery."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "pos": "My top up is not working", "neg": ["Can I order a second card?", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "What should I do?  My card has been stolen!", "Someone might have had access to my card.", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "Can I set automatic top ups?", "How long does it take to verify a cash withdraw?", "Is there a way to view the history on where my funds came from?", "how come i was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For what reason did my top-up fail?", "pos": "I added money but my top-up wasn't processed by the app.", "neg": ["I made a payment that's pending. Will it go through?", "Is there any way to get another card on the same account?", "How can I prove the source of my funds?", "Money is not in recipients account.", "What is the exchange rate for EUR?", "There is a debit paymet that I don't recognize.", "How much do I need to pay for a transfer?", "I am seeing in the App a diret debit that its not mine", "Can I change my PIN?", "I enetered the wrong information, I need my account unblocked How do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my topup wouldn't go through?", "pos": "I tried to top up my account and it didn't work", "neg": ["Why did my top-up not go through?", "I attempted a transfer, but it failed.", "Do I have a $1 extra fee on the statement?", "What countries do you operate in?", "What do you demand for identity verification?", "What are the places that you deliver cards to?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "Why do my transfers keep failing?", "What is limit of disposable cards  I can make per day?", "How do I reset my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It does not appear that my message went through.", "pos": "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "neg": ["Will this app allow me to exchange currencies?", "Why was my exchange rate a different amount than usual?", "is it just visa or can i also use mastercard?", "My balance was not updated with my checque or cash deposit.", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "beneficiary transfer problems?", "What do I do if my payment was reverted?", "Will I be able to get both a visa and a mastercard?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "I answered so many questions about my identity. Why do you need this info?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "pos": "Can I tell if my top off didn't work?  It doesn't seem to have.", "neg": ["Does this app allow currencies to be exchanged?", "I don't see a money transfer yet", "Transfer could not be completed due to being declined.", "I need my card right away.", "Why can't I transfer money to a beneficiery?", "I would like a Visa card.", "Am I able to track a card that has already been sent?", "An extra fee has been added to my card payment is this correct?", "Please verify my source of funds.", "I need clarity on why my card is not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't think my top up worked", "pos": "Why are you keeping my money from me by declining my card? What is going on?", "neg": ["There is a card payment I'm not familiar with.", "are multiple currencies acceptable?", "What are the current exchange rates?", "Can my daughter also have a card issued in her name, but linked to my account?", "is there a foreign currencies charge?", "Show me the source of my money.", "Explain why I can't do a transfer to an account.", "How much will I be charged for a cross-currency exchange?", "How do I know if my top-up went through?", "Will it be possible to change from USD to GBP with this App?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my top-up rejected?", "pos": "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "neg": ["What is your refund policy for products I have purchased?", "How do I receive money from someone?", "I'm trying to use a cheque to top up", "Is there a way to track my card?", "I'm trying to take money from my account but its not letting me. Help!", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "I would like to change my name after marriage.", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "How do i find my top-up card's verification code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top-up failed?", "pos": "Looks like my top-up has been cancelled", "neg": ["I requested a refund but am unable to see it in my account. Why is that?", "My balance is not what I thought it was following an ATM withdrawal", "My disposable virtual card wouldn't process my payment?", "In the app I see a direct debit that I don't recognize.", "I know there's money in my account, why did my account decline me?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "I need my refund", "The ATM didn't give me what I asked for but my balance says it did", "I would like to activate my card what do I need to do?", "Somebody used my card without my knowledge!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top-up, why didn't it work?", "pos": "I'm confused as to why my top-up did not go through.", "neg": ["There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "The payment on my card shows as pending.", "My friend deposited $100 into my account, but it is not showing up!", "Can you please assist on my item that needs to be refunded?", "why is top up pending", "When shipped to the US how long is delivery time?", "How do I go about getting an actual card?", "Please help, the atm swallowed my card, what do I do?", "Why is it taking so long for a transfer to complete!", "I am looking to get a Visa credit card, what must I do to achieve this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a way to fix my top up", "pos": "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "neg": ["Do you accept cash?", "Is there a fee for topping up by charge card?", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "I was charged for the same thing twice", "I would like to have a physical card to carry around and use. How can I get one?", "why do I have to show my ID", "What does the €1 fee mean?", "How long does a transfer transaction take?", "What was the extra charge for using my card?", "What cash stations take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top-up been denied?", "pos": "I could not get a top-up to work, why?", "neg": ["Why does a payment show up twice?", "Why was I unable to finish this transfer?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "my exchange rate looks wrong for my last payment", "How long should it take for my top-up to finish? I've been waiting a while.", "How can I check if I have received a refund if it is not yet on my statement?", "What physical locations can I use cash to top up?", "I don't know where my phone is.", "My PIN is locked, how do I unlock it?", "My card has gone missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please explain why my top-up didn't go through.", "pos": "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "neg": ["Will I be charged for a top off transfer?", "Why hasn't my transfer gone through", "Can I choose between Mastercard and Visa?", "I want some extra physical cards.", "A transaction shows duplicate times.", "What do I do to verify my source of funds?", "Why was I charged twice?", "Why was my ATM withdrawal cancelled?", "Will my money be of equal value when I travel abroad?", "How do I add cash to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "pos": "I need information explaining why my top-up failed to go through", "neg": ["My card was supposed to arrive, but hasn't?", "Can i top up by card?", "What should I do if I think there are unauthorized transactions?", "Why was I not able to take cash from the ATM?", "I'm interested in using fiat currencies, which do you support?", "Can you tell me where to find top up by cash deposit?", "Can I use this app to exchange between dollars and pounds?", "Why did I get less from the ATM?", "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "I think I was double charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The top up failed", "pos": "Looks like my top-up has been cancelled", "neg": ["I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "What do I need to do to correct this failed transfer?", "I have a top up card. Where is the verification code?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "The rate of exchange for my cash withdrawal is wrong.", "I need to refund my item, can you please help?", "I think I was charged a different exchange rate than what was posted at the time.", "Help my find the verification code on a top-up.", "What card types can I choose from?", "Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "pos": "Looks like my top up failed.", "neg": ["What is going on with it saying my card payment was declined?", "How do I verify the top-up?", "Transfer was declined.", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "It is listed in my app that I made a payment which I did not actually make", "Where is my last money transaction", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "How long will my ATM withdrawal be pending?", "Help me activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped up my card but the app rejected it.", "pos": "Can I tell if my top off didn't work?  It doesn't seem to have.", "neg": ["Which merchants accept my card?", "can you express my card to me?", "make my account go away", "My top up card needs verification and I don't know how to do it", "I bought an item then noticed the exchange rate was wrong.", "How long does a transfer from the US take?", "Why do you need to check my identity?", "Can I get a second card for free?", "Can I still use my account without verifying my identity?", "Where can I located the auto-top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up is not working", "pos": "Top up did not work on the app.", "neg": ["Tell me what ATMs use this card.", "I require verification of my source of funds.", "There is a repeat charge for the same item", "The app reverted my recent payment", "My phone was stolen, what should I do?", "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "Do you have a tracking number for the card I was sent?", "How can I order a card?", "How do I order a disposable virtual card?", "My card is expiring soon."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm confused as to why my top-up did not go through.", "pos": "My top-up was declined", "neg": ["Need help to get my card to work.", "What cards do you accept to top up my account?", "What is the verification code for my top up card?", "Can you elaborate on why I have an extra charge just for transferring?", "I'd like to order another card", "Can I change my PIN if I want to?", "I didn't set up the direct debit I have", "Will I need a new card or can I put my old card back into the app?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "pos": "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "neg": ["My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Can another family member hold a card for this account in addition to mine?", "How come I can't seem to verify my id?", "Whats the maximum number of disposable cards that I can get?", "I have a card payment that I don't recognize. What should I do?", "My card was eaten by the cash machine what do I do?", "Can I auto top-up as much as I want?", "I bought something and want the money refunded can I get some help with that?", "When do i get charged a fee for using the card?", "Can you please explain why my transfer failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up didn't go through", "pos": "I need information explaining why my top-up failed to go through", "neg": ["Why has my deposit in the ATM not cleared yet?", "I am waiting on the refund", "What's the process for topping up my card?", "Is the cash withdrawal going to show?", "Why would my payment have been returned to my account?", "I bought something and I take issue with the exchange rate applied.", "Why was there a fee on my cash withdrawal?", "I would like an extra card.", "What options do I have when topping up a US card?", "Can I see the source of my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was declined", "pos": "What if my top up didn't work?", "neg": ["The money is still in my account even though I already paid -- I don't understand what happened.", "Is there a reason that my top-up is still pending?", "I would like to change to a different currency.", "I need to add a serious amount of cash to my card, how do I do that?", "I use GBP for my salary deposits. Must I set this up somewhere?", "Help me figure out how to link the new card.", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "How long will it take to transfer something from China?", "Is there a auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top-up was rejected", "pos": "Top-up is not working", "neg": ["In a month, my card will reach its expiration date, am I required to request the next card?", "There is a payment that is not mine in the App.", "How can I prove the source of my funds?", "Are there any limits if I use these virtual cards?", "Why can't I transfer to another account?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "How soon do cards arrive after I order them?", "Why did I get charged a fee for my transfer?", "How dp i top up with a cheque ?", "Where can virtual cards be ordered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What was the issue with my topping up?", "pos": "Looks like my top up failed.", "neg": ["Do I get charged for withdrawals?", "Why can I not make a transfer?", "What was the extra charge for withdrawing money?", "If I want to send out more cards, do you charge extra for that?", "How do I delete my account now", "I am interested in changing my personal details.", "I want a virtual card that is disposable", "I haven't received my virtual card yet, do yo know why?", "I tried using my card, but it doesn't work.", "How old do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What if my top up didn't work?", "pos": "I can't add any more money.", "neg": ["What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "Why is the ATM not allowing me to get cash?", "There is a direct debit transaction that I did not authorize", "I just pulled money out of the ATM and was charged a fee, WHy?", "I paid with card and was charged a fee that shouldn't be there!", "Can I top up with cash", "How do I fix a payment that was reverted", "Do you need my birthdate?", "How can I receive verification for the source of my funds?", "How do I know when my new card is going to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need information explaining why my top-up failed to go through", "pos": "Top up keeps failing", "neg": ["At what age can my children use your service?", "Why did my payment not go through why did it cancel?", "is there a reason that my payment didnt go through", "Please tell me why the same transaction is showing up on my account more than once.", "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "Can you make exchanges using the EUR?", "I need some money transferred ASAP, how long does the process take?", "Will I get Visa or MasterCard?", "Can I use any card and currency?", "my pin hasn't arrived in the post! How do I cancel it or get a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up my account and it didn't work", "pos": "Seems like my top-up has failed", "neg": ["Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "What do I owe for a new card?", "My card is stuck inside the ATM.", "My card has been lost / stolen", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "Can I get a physical card", "My disposable virtual card won't work.", "What can I expect if I use bank transfer to top up my account?", "My friend says he hasn't received my transaction", "Can I top-up any amount I wish on any given day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "pos": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "neg": ["can i go into my app to find my pin", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "I have a transaction showing multiple times.", "I tried to make a purchase in the store but my card was declined.", "Someone hacked into my cards account.", "Why do I have to pay extra for using my card?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "Please assist me in activating the card.", "Would it be possible to open up an account for children?", "Where did my deposit for my source of funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "pos": "Top-up is not working", "neg": ["How do I top up using my card?", "I don't recognize a charge on my statement.", "How do I see the source of my money?", "Why would my payment still show as pending?", "can other people use the app to add money to my account", "I think my top up has been reverted", "Why was I charged a fee for my card payment?", "What is my top-up limit?", "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "I dont have identification"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Problems with my top up", "pos": "The app has rejected my top up.", "neg": ["can i go into my app to find my pin", "What do I do if my Google pay top up isn't working?", "I was charged for the same thing twice", "When will the money show in my account?", "I lost my passcode.", "I no longer need AUD, I need GBP instead, how can I make this happen?", "How long does it take for the transfer to go through?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "is it possible to get a refund for something I purchased?", "Can you tell me my code to get into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my top up failed.", "pos": "Can I tell if my top off didn't work?  It doesn't seem to have.", "neg": ["I think my passcode was changed", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "How old do I need to be?", "Is there a fee associated with using foreign exchange ATMs?", "I know I'm getting a new card but would like know when I can expect to receive it.", "I'd prefer a Mastercard.", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I just checked my account on the App and there is a payment on there that I did not make.", "I need to change my last name on my account because I just got married.", "I live in America, but I would like a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I could not get a top-up to work, why?", "pos": "Top up keeps failing", "neg": ["If I top up by transfer, am I going to be charged?", "Why did I get less cash than what I asked in the ATM?", "Do you allow currency exchanges?", "I am being charged the wrong amount on my card.", "What are the reasons why a card payment would be declined?", "Can I top-up my card using a bank transfer.", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "A payment in my account was made by someone I don't know", "Why do I see a random withdrawal in my app?", "I would like to be assisted with the activation of my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "pos": "I need help reapplying my top-up. It seems it isn't working.", "neg": ["Why won't the machine accept my card anymore?", "I do not recongize a payment in my account.", "Is there a limit to using a disposable virtual card?", "How do I cancel a recent transfer?", "I lost my phone. What do I need to do?", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "What's the process for exchanges?", "I was not able to use the ATM to get cash", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "What is the reason a transfer shows as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "pos": "My money I added isn't on my card.", "neg": ["I was charged multiple times for one transaction.", "Where do I go to cancel a transaction?", "What types of cards and money do you accept?", "Why do I have duplicate transactions for one purchase?", "How do I cancel a recent transfer?", "Will there be a charge when money is added to my account?", "How do I sign up for a card if I'm in America?", "wheres my money receipt", "The wrong exchange rate was used when I purchased an item.", "Would I be able to use SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would the app deny my top-up?", "pos": "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "neg": ["What other currencies can I hang onto?", "When I topped up the app has seemed to reverted it.", "Can I see where my funds come from?", "How can I transfer money between accounts?", "I didn't receive the correct amount of cash", "How much is a physical card?", "I need to cancel a transaction on my debit card.", "I haven't gotten my credit card in the mail.", "why are all my identity details required", "How can I open an account for my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "pos": "Top-up is not working", "neg": ["Can I get a full list of instructions for identity checks?", "I want to return an item for a refund can I do that?", "Why can't I edit my personal details?", "What are the steps to finishing up with this account?", "Do you support all countries?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "My card was declined at a restaurant today and I don't know what the problem is.", "Why was my payment declined? I keep trying my card but it's not working.", "I can't get cash from the ATM!", "Does it cost anyting to get my own card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There has been a red flag on my top up.", "pos": "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "neg": ["What to do if my physical card is not working?", "How do I revert a transaction?", "What happens if I use my account and my identity verification hasn't finished?", "Why was I charged a fee for my card payment?", "When will my payment go through?", "What is the max top-up?", "I think someone is using my card without my permission!", "Why do you ask for top-up verification?", "Are there certain cards and currencies you support?", "I was only given $20 when I tried to get $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just topped up, and the app denied it.", "pos": "The top-up did not go through.", "neg": ["Is there a fee for a cash withdrawal?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "why and how soon do I have to have proof of identity to you?", "What is the reason for my beneficiary to be disallowed?", "why do I have a pending payment?", "HOW LONG THE CARD VALIDITY", "I dont see my reciept", "How long will it take to refund me", "I didn't want to make a transaction, I want to revert it", "I need to know where I can withdraw money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up was denied", "pos": "I think the top up failed", "neg": ["There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "Are there any limits to were my card is accepted?", "I made a card payment which is showing me pending.", "I have not been able to use this card.", "Is the PIN separately delivered?", "What locations allow me to withdraw money?", "for god sake, just delete my account i am sick of this", "How do I replace my card?", "I no longer want this can i cancel my purchase?", "What fiat currencies can I use for holding and exchanging?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure if my pop-up went through.", "pos": "Top up did not work on the app.", "neg": ["how much does it cost to add money to my card", "My pin needs unblocking, unblock it please?", "Can I receive money in a different countries money?", "Why is allowance not being given to my beneficiary?", "A transfer could not be completed.", "Do I need to convert my currency from GBP before transferring?", "\nI can't seem to be able to use my card\n\n\n", "Can you tell me why my top-up was canceled?", "Why is the transaction not posting?", "A transaction on my card shows as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "pos": "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "neg": ["Will this card work at any ATM?", "How can I make my card ready to use?", "Can I add funds directly from my Apple Watch?", "I need to get my card quickly", "My card shows a cash withdrawal I don't recognize.", "What does it mean if it says that my payment is pending?", "Is auto top up available?", "How do I know if I will get my card, or if it is lost?", "I'm looking to get an additional card.", "I won't be pleased unless I get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Top up keeps failing", "pos": "I tried to top-up but it got denied.", "neg": ["Does the exchange rate change?", "What limits are there on the virtual cards?", "I deposited a cheque but I don't see the funds in my account.", "Why isn't a refund showing on my statement?", "What do I do if I lost my phone?", "I need to update my address.", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I need Australian dollars instead of UK currency.", "I got charged for with a fee for paying with my card.", "I have a fee listed for a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card did not go through. Can you see if it has insufficient funds?", "pos": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "neg": ["What happens if the ATM doesn't give the right amount of money?", "Canceling my order is what I need to do right now.", "How do I actually obtain a card myself?", "Why do you need so much id info from me?", "I prefer to get a Mastercard.", "Where can I find the auto-top option?", "My refund is not showing.", "can i use my app to get a virtual card", "Why is my withdrawal from the ATM still showing as pending?", "Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't add any more money.", "pos": "Top up did not work on the app.", "neg": ["I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "I think the exchange rate on my card payment is incorrect.", "Why is the pending status on my cash withdrawal taking so long?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?", "Is there a way to view the history on where my funds came from?", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "Why can I not get cash from the ATM?", "In my statement, I got a €1 extra fee.", "What happens if the ATM doesn't give the right amount of money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need help reapplying my top-up. It seems it isn't working.", "pos": "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "neg": ["I tried my PIN too many times", "There's something wrong on my bill. A transfer fee should never have been added.", "When is a payment I made with my card going to clear>", "Why was there a fee with my cash withdrawal?", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "Is there a charge for topping up by card?", "Why was my atm withdrawl declined", "What is your shipping policies for cards?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "How do I go about changing my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "pos": "The app has rejected my top up.", "neg": ["There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "It looks like my card payment was sent back.", "The correct amount of cash was not received.", "The attempted transfer failed.", "How to activate Google Pay for top up?", "I tried to withdraw cash, but got declined!", "can other people use the app to add money to my account", "When will the transaction be done?", "Can I use my social security card as a form of identity?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "pos": "I didn't see the money I added to my card.", "neg": ["Why is it necessary to verify the top up?", "My card was declined at a restaurant today and I don't know what the problem is.", "Can I get some help to get me card activated?", "How long will it take to have my card mailed to me?", "I did a money transfer to my account and it is not showing there.", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "How can I tell if my top-up has been cancelled?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "What is the greatest number of times that I can top-up?", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't see the money I added to my card.", "pos": "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "neg": ["Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "What do I need to do to cancel a transaction?", "When are you going to transfer the money?", "How do I open an account for my children?", "can I use my card before identity verification?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "I tried to make a transfer, but it didn't work.", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?", "Why was there an extra charge when I transferred money?", "Card delivery services? Where?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried to top-up but it got denied.", "pos": "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "neg": ["Where would I order a virtual card?", "What is the process when my card is due to expire?", "I purchased something abroad but the exchange rate is incorrect.", "My card will not work", "Please tell me how to get a card if I reside in the US.", "I want to give a second card for this account to my daughter, would this be possible?", "A transfer could not be completed.", "I am having trouble transferring money to a beneficiery.", "How long are deliveries to the US?", "My refund has not shown up on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think the top up failed", "pos": "I think my top-up has failed.", "neg": ["is it just visa or can i also use mastercard?", "Lost password", "How can I change to my married name?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "My PIN tries have run out. Now what?", "Needed gas, been delayed for half an hour.Please fix it!", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.", "I was spending cash with my card and got a fee.", "How do I get my card into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "pos": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "neg": ["Someone besides me might be using my card.", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "How long will it take for my cash withdrawal to stop pending", "I made a payment but the app gave the money back.", "I used my card to top-up but the money is gone!", "Why was the exchange rate so wrong when I bought something!", "has my card payment been reverted?", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "What countries can I use your services?", "How do I reset my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you keeping my money from me by declining my card? What is going on?", "pos": "The app has rejected my top up.", "neg": ["What is the status of my top up?", "How long does it take for a bank transfer to show on my balance?", "A cash withdrawal has been done that I didn't do.", "Can I do a SWIFT transfer?", "Which countries do you work with?", "There are charges on my card that I haven't purchased.", "Is there a way to get a virtual card?", "Why did my top up get reverted?", "I made a bank transfer and the balance hasn't updated yet.", "Can I transfer using SWIFT?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why has my top up failed?", "pos": "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "neg": ["Is there a charge for topping up by card?", "How can I hold and exchange fiat currencies?", "I want to cancel the transaction I made earlier", "Where can I locate my card PIN?", "$20 came out instead of $100", "Why is my cash withdrawal still pending?", "Why hasn't my friend received the money i sent them yet?", "My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "I couldn't transfer to an account.", "Someone stole my phone, what is my next step?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Looks like my top-up has been cancelled", "pos": "Why did the top-up fail?", "neg": ["Why can't I make a transfer?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "Please tell me how I can get a virtual card.", "How much is the charge to top up via credit card?", "It's been a week since I ordered my card and it's not here. Please help?", "explain the virtual card", "My cheque is slow to cash", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "I am having trouble finding the top-up card verification code.", "I used foreign currency to buy something and I think the rate applied is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I tell if my top off didn't work?  It doesn't seem to have.", "pos": "How can correct Top up with the app to work correctly?", "neg": ["I would like to transfer money from my checking account to my savings account.", "What steps should I take before my card expires?", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "can i get a card if i live in the US?", "What ATMs accept my card?", "Can I have my card activated?", "Which countries are represented?", "Why couldn't I transfer to a beneficiairy?", "Can you tell me the ATMs I can use with my card?", "Can I get a physical card for free, or is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "pos": "The top-up did not go through.", "neg": ["Why did my transfer not work?", "Is it possible for me to give my daughter a second card for this account?", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "My refund has not arrived, and I am unsure why. Who do I contact?", "How long does a transfer from the US take?", "I deposited a cheque but I don't see the funds in my account.", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "What do I need to do to cancel a transaction?", "Do you offer auto top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "pos": "My top up isnt working", "neg": ["What are my payment options?", "There's a payment that isn't mine on my app", "I am having trouble transferring money to a beneficiery.", "Something's wrong my card won't work.", "Are there any express fees if i want my new card faster?", "I see a direct debit transaction in my app that I didn't make.", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "Can I add money automatically to my account while traveling?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "How many transactions can be made with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My money I added isn't on my card.", "pos": "I added money but my top-up wasn't processed by the app.", "neg": ["Why would the app show a withdrawal that I did not make?", "How do I delete my account? I am dissatisfied with the service.", "Is there an auto top up option?", "I was charged a fee when withdrawing cash, can you explain why?", "How do I authenticate my top-up?", "I changed the currency, but why is it costing more?", "Who do I contact if there is a direct debit that I did not create.", "Are extra cards free?", "MY transfer has still not appeared.", "Why do I need top-up to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The top-up did not go through.", "pos": "The app has rejected my top up.", "neg": ["There is a fee from a transfer that is not supposed to be here!", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "I have one of your cards, but I don't know how to link it.", "I found my card! Can I link it back into the app?", "I am not able to see the card PIN anywhere?", "My card hasn't been working for even small transactions today.", "How dp i top up with a cheque ?", "My withdrawals were going smooth until I got declined today. What is going on?", "I don't know my password anymore.", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "pos": "Top-up is not working", "neg": ["I'm not certain my top-up went through yet.", "Can you tell me why my transfer is failing and help resolve?", "I wanna revert a transaction i did this morning.", "If I want to can I set up a new PIN?", "Why was my top up cancelled?", "How can I fix my bank transfer to show up on my bank account?", "The exchange rate was messed up from the ATM", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "I couldnt transfer money from my account.", "My ATM withdrawal was cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can correct Top up with the app to work correctly?", "pos": "I added money but my top-up wasn't processed by the app.", "neg": ["Can I change my PIN without being physically present?", "Will the system automatically top up itself?", "Why is my ATM cash withdrawal not working?", "Could I get a mastercard if that's reasonable?", "I have a duplicate charge", "I just moved to the US how do I get a card?", "How can I receive my salary in another currency?", "Why should I verify the top-up?", "My account is depleted. Can I transfer funds from another bank?", "What is the process to link the new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "pos": "My top up isnt working", "neg": ["Where can I get a new passcode?", "There's an extra fee on my statement, why is that?", "May I get an account for my daughter?", "What forms of payment do you accept?", "How do I get my card on the app?", "What am I being charged an extra pound when I haven't bought something worth that much?", "Why did my cash deposit not show up?", "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "How long before a bank transfer shows up in the account?", "Is there a fee for physical cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I added money but my top-up wasn't processed by the app.", "pos": "Top-up is not working", "neg": ["why hasn't my virtual card come yet?", "Reasons for top up cancellation.", "What if I don't verify my identity?", "Can I change my card PIN?", "I couldn't pay with card in a shop", "What currencies do you support?", "Can you tell me where my funds come from?", "Can i choose a specific delivery date?", "How can I information on my limit for top-ups?", "How long does it take to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Top-up is not working", "pos": "The app has rejected my top up.", "neg": ["Help, the ATM didn't give me all the money I requested", "Why aren't my payment funds available to me?", "This is not right, I was told I could take out cash at the ATM for free?", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "Where is a Mastercard ATM?", "Is the PIN separately delivered?", "I couldn't pay with my card", "What number of transactions can i do with one disposable card?", "how long are my top ups pending", "How old do you need to be to use the banks services?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was trying to top-up and my credit card was declined. Can you tell me why?", "pos": "I believe my top up has failed", "neg": ["My card is not able to be activated how do I get it to work?", "Show me how to activate my card", "Explain why a card payment would be cancelled?", "How would I use a disposable card?", "Why isn't my cash deposit showing up in my account?", "I think someone has hacked my card!", "Please explain your exchange rate policy.", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "Can you tell me why a refund I'm owed is not showing on my statement?", "Hoe do i use my credit card to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my top up has failed", "pos": "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "neg": ["why do I have an unknown payment?", "I was charged a transfer fee, why is that?", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "Why am I being asked to verify my identity?", "What types of foreign money can be used with this service.?", "Am I able to use my account if the identity verification is not complete?", "Where is the PIN for my card located?", "i cannot get virtual card to work", "What do I need in regards to identification?", "I would like to order a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My top up isnt working", "pos": "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "neg": ["How long until transfers complete?", "Why did you charge me extra?", "Will you charge for a physical card?", "Is there an age limit for opening an account?", "Why isn't my balance reflecting a transfer I did?", "can I use it in any country?", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "The app is showing a direct debit payment that I never made", "Do you take checks?", "I'm not happy with the services I'm getting with this company. Can you please delete my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my top-up has failed.", "pos": "Why did the top-up fail?", "neg": ["Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "I made a cash withdraw and it shows up as pending why is that?", "Why is the check I deposited this morning not showing up?", "How do I transfer funds directly from my credit card?", "Is the card welcomed by everybody?", "Is it possible to access my phone from the hotel/", "What currences are available for exchange?", "My identity is unable to be verified.", "I am required to make several disposable cards every day.", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did the top-up fail?", "pos": "Seems like my top-up has failed", "neg": ["I'm still waiting for the top-up!", "I cannot see the card PIN anywhere?", "I can't see a verification code anywhere", "What are the steps needed to top up with Apple Pay?", "Can I change my PIN online?", "I'm in China and really need a new card.", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "What fiat currencies are supported?", "My morning transaction needs to be canceled.", "How do I exchange currencies using the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "pos": "Seems like my top-up has failed", "neg": ["How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "I made a mistake of transferring, can I cancel my previous transfer?", "Is there a disposable virtual card?", "Where do you need to live to receive card", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "Is it possible to top-up automatically?", "What documents do I need to validate my identity?", "How come my card doesn't work anymore?", "I wish to remove my account.", "How long is the wait for a money transfer to show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Seems like my top-up has failed", "pos": "The app has rejected my top up.", "neg": ["When will my cheque process?", "What fees to you have for top ups?", "How can I add money to my account from another account I have?", "I see money go out that I didn't withdraw.", "I need more money in my account. Can I add more by transferring?", "i have a pending top-up", "A transaction to a friend still hasn't shown up.", "My card payment reverted back, I think.", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "What does it mean if my payment has been reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app has rejected my top up.", "pos": "Top up did not work on the app.", "neg": ["How many different currencies can I have my money in?", "I must change my address.", "Explain pending transactions.", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "Did I not get my refund? I don't see it.", "can I use it in any country?", "Is there a way to see my money's source?", "I am having a problem proving who I am", "Are there limitations to what currency I can hold?", "Whats the max I can top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The balance does not appear to have updated.", "pos": "help my money isnt showing up", "neg": ["Is there extra fees for making a withdraw in a different country at a cash machine.", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "I have two of the same charges on my account!", "There's a payment in my history I don't recognize", "Is there a top up fee?", "The exchange rate is bad. Are you sure this is the exchange rate?", "How long does it take for a cash withdrawal to show?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "How's the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting on my bank transfer", "pos": "Why is my transfer not showing", "neg": ["I had everything lined up to make a transfer, and then it rejected it.", "I want to return an item for a refund can I do that?", "Where's the button to top up with a cheque?", "I would love one of the virtual cards!", "I was charged a fee when I transferred my funds, why?", "I can't activate my card?", "There are duplicate transactions on my account", "I'm still waiting on my new card to be delivered!", "What do I do if my card has been lost or stolen?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see a transfer to my account I made.", "pos": "Where is the transfer to my account?", "neg": ["Why  am I being told this  transfer will not  go thru", "I want to transfer money to a beneficiary, but I couldn't.", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "I can't get my actual card to work", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "Can I Transfer from SWIFT?", "There's a direct debit payment that I don't recognize.", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "The machine only paid me a hundred when I wanted 20", "There's a payment showing in the app today even though I have not used my card at all. I want a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where's the money I transferred into my account?", "pos": "How long does transfers take?", "neg": ["I think someone stole money from my card", "I see a strange payment in my account.", "I need my card ASAP!", "The app is showing a direct debit payment that I never made", "I see a direct debit transaction in the app that is not mine", "If I don't have much money in the account can I auto top-up?", "Can I use a transfer to receive my transfer?", "Why does my transaction have an added fee?", "Please tell me the types of currency I can hold.", "I have not seen any changes in my account balance(s) after making a transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "MY transfer has still not appeared.", "pos": "My money hasn't been transferred yet.", "neg": ["My payment has been cancelled", "My top up isnt working", "I no longer have my phone, what should I do?", "How come my transfer got declined", "Would I be able to refund an item?", "Will I see fees from adding money with an international card?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "What is the top-up limit?", "The app says I got cash from an ATM but I didn't", "I think a fee was applied for paying with a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Balance hasn't been updated following a bank transfer", "pos": "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "neg": ["Top up my card please, which y'all support?", "How do I access the virtual card?", "How long will it take to receive a virtual card?", "My source of funds need verification.", "explain the virtual card", "I tried my PIN too many times and now my card won't work!", "What proof of identification is needed?", "What fiat money can I used in the exchange and holding?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "I made a transfer and was charged an extra fee!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transfered my balance a while back.  Why doesn't my account reflect this?", "pos": "When will my transfer come through?", "neg": ["Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "Any chance of getting the card outside the UK?", "Is it possible for me to change my PIN number?", "Does transferring money have a fee?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "Did you revert my top up?", "Everything seems fine with my account, so why did it decline my payment?", "my cash balance less than what I thought", "How do I use a card to top up?", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when will the balance on my account change form a transfer", "pos": "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "neg": ["When will my transfer be in my account?", "How to I switch my money for the money used in another country?", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "How long does it take in Europe to do a transfer?", "Please tell me, do you use Visa or Mastercard?", "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "Why hasn't the money transfer arrived yet?", "Pending still shows on this transfer, why?", "The activation process did not work, please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I still waiting for a transfer?", "pos": "What happened to the transfer I did?", "neg": ["Why can't I transfer money to a beneficiary", "Why doesn't my Google pay top up work?", "Is the ATM broken? I can't get cash from it.", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "Are cards from the US accepted?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Changed details is essential, what steps do I take to do so?", "I got money overseas and the exchange rate was wrong", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "What currencies can I have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "pos": "I transferred some money but the balance stayed the same.", "neg": ["The app shows a withdrawal that I did not make or authorize.", "Can I have a third card?", "My balance doesn't show my deposit.", "Are cheques accepted for a top up?", "What cards and currencies can I use to top up my account?", "Did you deactivate my card it's not working anymore", "What are the top-up fees for my card?", "Why have i been charged a fee for using my card?", "I transferred money but the recipient does not see the funds in their account?", "Please tell my why I was charged a fee for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm wondering how long it takes for my money to get to me after a bank transfer.", "pos": "Can you tell me why the transfer isn't showing up on my account?", "neg": ["Is there a fee to get an actual card?", "Do you support countries other than mine?", "Where do I get a disposable virtual card?", "Is there a limit to my top-up?", "I would like to cancel a purchase.", "I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?", "I should not have been charged a fee for cash withdrawal.", "If I need to cash foreign transfers, how does that work?", "passcode retrieval", "I made a payment and it appears it is showing twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "pos": "The transfer I made isn't reflected in my balance", "neg": ["Where did this extra €1 fee on my statement come from?", "Can I use the card at any cash machine?", "My bank card has expired, how can I get a new physical card?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "Why is my card payment still a pending transaction?", "I am not recognized by the app.", "Can you explain to me why a top-up would still be pending?", "What services can I use to top up?", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my balance reflecting a transfer I did?", "pos": "After transfering some money my balance hasn't changed.", "neg": ["How can I find out about an extra fee on my statement?", "Your machine took my card. How do I get it back?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "Please give me both Visa and MasterCard, is it possible?", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "Can you lookup my password?", "Are there any limit on the auto top-up?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "how can i transfer money from american express card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a longer processing time for international bank transfers?", "pos": "It has been a couple of hours but I do not see my balance updated, can you help?", "neg": ["Could you help my figure out the exchange fee?", "I want a real card", "The ATM machine ate my card.", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "What currencies can I have?", "Where do I access the auto top-up function?", "How can I fix my contactless?", "I'd like to have it delivered on Saturday.  Is that possible?", "I do not recognise this card payment.", "I have no way to prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "help my money isnt showing up", "pos": "When will the money from my bank transfer be available?", "neg": ["How high is the exchange fee?", "How do I link a new card in the app?", "Why can't I take cash out of the ATM?", "What documents do I need for the identity check?", "What do I do if I detect fraudulent use on my car?", "I tried the wrong PIN too many times.", "Why did the transfer fail when I attempted to do it earlier?", "My card got stuck in an ATM.", "Can I change my PIN without going to a bank?", "is there a limit for top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't the transferred money there?", "pos": "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "neg": ["Where do you need to live to receive card", "I need to update my phone number.", "How much is a physical card?", "I'm not happy, I want to close my account.", "Can you tell me why my credit card was declined while trying to top-up?", "I need to change my data.", "How do I use cash to top up my account?", "Why is this beneficiary being rejected?", "How many different cards can I have for my account?", "Why was I charged a fee for withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer I made isn't reflected in my balance", "pos": "I have transferred some money but the balance hasn't changed", "neg": ["let me know how many disposable cards I can have?", "Why won't my transfer to another account work?", "My top-up does not seem to have worked, what  went wrong?", "I need you to delete my account right now.", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "How long will it take for the cash I deposited this morning to show up?", "I need to add my new address now that I've moved.", "I want to link to my card card with you, how?", "Can you help me activate my card", "Please tell me why I am having problems transferring to a beneficiary."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just transferred some money into my account and do not see it updated yet, can you assist?", "pos": "I made a bank transfer but it doesn't seem to have gone through?", "neg": ["How can I top up with Google play?", "I have a payment that has not gone through yet", "Why is there an extra pound charge that is pending?", "How can I reset my passcode?", "What is needed for identity verification?", "There is a charge for an additional pound.", "Why do I have an unexpected fee on my bill?", "Is there an option to top up with a cheque?", "Why hasn't a transaction I did to my friend arrived yet?", "What needs to be provided for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't see any change in my balance.", "pos": "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "neg": ["How do I go about getting an actual card?", "Set a new PIN please.", "I want to open an account for my child.", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "I made a purchase this morning, and it is showing as pending.", "How come my card payment is still pending?", "I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?", "If there isn't much money left over, will it top-up automatically?", "Can I top up my account with a check?", "explain the interbank exchange rate"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a bank transfer take to show up in available funds?", "pos": "It has been a couple of hours but I do not see my balance updated, can you help?", "neg": ["I see some transactions that I don't recognize.  I think someone stole my details.", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "Please verify my source of funds.", "you got the exchange rate wrong for my cash withdrawal", "What is the process for transferring money into my account?", "When should I expect my card to arrive?", "what is this charge i didnt do it what can i do", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "What is this witdrawal", "How do you check my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "pos": "The balance has not been updated.", "neg": ["I can't figure out how to transfer money into my account.", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "What's my limit for topping up?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "Why am I charged an extra fee on my card?", "I see a strange payment in my account.", "My pin needs unblocking, unblock it please?", "I need to change my contact information.", "How do I update my address?", "When will my deposit from this morning show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer but the balance is the same.", "pos": "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "neg": ["Can I have more than 2 disposable cards?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "can you share card tracking number?", "I need to know what these extra charges are on my statement?", "Will my GPB update my salary", "The card PIN?", "Are there going to be fees from adding money with an international card?", "why do i have to verify top up?", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "My PIN number was incorrect, and I can't access it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "pos": "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "neg": ["You promised no fees but now I've got one. What the hell!?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "Why do I need to verify my funds?", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "What is the extra fee that showed up on my card?", "I was declined when I tried to withdraw cash!", "Why have I been charged for pulling cash out of my own account?", "How do I dispute a direct debit transaction?", "I asked for cash but I did not receive all the funds", "I was charged multiple times at the same location at the same time"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The balance has not been updated.", "pos": "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "neg": ["What are the various currencies and cards that you offer support for?", "Can I convert money into different currencies?", "Could you tell me what your exchange rates are?", "Do you have an auto-top function and how do I use it if so?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "How come my refund hasn't appeared on my statement?", "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "How do I prove I am who I am?", "How can I transfer money between accounts?", "\nDo I need to go to a physical bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are bank transfers immediate?", "pos": "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "neg": ["I tried to buy something and it was declined and my transfers keep getting declined, Why?", "Who do I make a check out to if I want to top off my account?", "It's been a week since you sent my card and I still don't have it.", "Why was I charged a fee for my withdrawal?", "If I get a transfer from Europe, how long until it is in my account?", "Why is my purchase showing as pending?", "What, if any, is the limit  for auto top-up?", "How can I unblock my PIN?", "My card has gone missing.", "What caused my transfer to fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "pos": "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "neg": ["In the App I see a payment that is not mine.", "What country's money can I hold currency in?", "May I get my salary paid out in a different currency?", "how can i get it to add money automatically while travelling", "how do i cancel my account", "I am trying to delete my account.", "My transfer is still pending, why?", "How can I set a new pin.", "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "Do you support all countries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I haven't yet received money that I transferred", "pos": "Transferred to account is not successful, help please?", "neg": ["Explain the card PIN to me.", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "What is the process for activating a new card.", "What areas are cards delivered to?", "Where is my credit card that was to be mailed?", "Can I purchase with cash or cheque?", "I'm still waiting for a money transfer to show.", "Is there a way I can get my card expedited?", "Will the system automatically update once there is no more money left?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "pos": "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "neg": ["How can I change my name because I just got married?", "There is a withdrawal on my account that I don't remember initiating.", "My card did not work at store.", "How long before a check I send clears?", "Is it possible to hold money in different currencies?", "Do you have any fees if I want to add money using an international card.", "is there a limit on top ups", "The app is showing mt withdrawals that aren't  mine.", "I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.", "If someone sends me money, will I be charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Bank transfer to account did not show up, please help?", "pos": "I made a bank transfer and the balance hasn't updated yet.", "neg": ["is there a limit for top up?", "Can I exchange currencies with the app?", "Is there such thing as an auto top-up option?", "What do I need to do to verify my funds?", "I'm waiting for a transfer from the US, how much longer?", "My card is due to expire soon.", "Are your cards available in the EU?", "How can I top up my account and which currency can I use?", "Where is the top-up verification code located?", "When did you send me my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my money transfer showed up yet?", "pos": "After transfering some money my balance hasn't changed.", "neg": ["I would like to cancel my order.", "Is it possible for a transaction to be cancelled?", "What is taking so long with my refund?", "How do I go about unlocking a pin?", "How do I get a spare card?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Transfers from the US how long will the wait be?", "How much can I top up in a day?", "I need an actual card that I can hold in my hand, how do I do that?", "What is the Top up rate charge for using a card in the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a bank transfer but it doesn't seem to have gone through?", "pos": "My balance doesn't include my latest transfer", "neg": ["Um, my top up didn't work", "I got an unexpected charge on my transfers. How can I correct this?", "Has my top-up been cancelled?", "How do I activate my new card I just got?", "My topup got reverted. Please let me know if there is any issue in system.", "Why is there an extra charge of 1 dollar on my statement?", "My card is about to expire.  How do I order another?", "I need to change a transfer.", "Hi! What documents can I use to verify my identity?", "I think my account has been hacked there are charges on there I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you check if my money has reached my account since it is not showing up yet?", "pos": "my transfer isn't there", "neg": ["Can you please explain why the exchange rate for the item I bought is wrong?", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "Do I pay extra for exchange?", "I asked for a refund but its not here yet", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "How will I know my pin number?", "Help me create several temp cards every day.", "I saw I was charged extra for money I withdrew?", "Why is the purchase I made this morning still pending?", "Can you help me activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I have to wait until the transferred money shows up?", "pos": "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "neg": ["I ordered a card and would like to know how to track the delivery progress of it.", "Does it cost anyting to get my own card?", "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "Can I use my card in Austria?", "What's the limit on total number of cards I can have?", "How many currencies can I have money in in my account?", "Can you explain the various transaction times shown on my statement?", "I forgot my pin and am blocked now. Can I reset it somewhere?", "How long do European transfers take?", "One of my payments was doubled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a bank transfer and my balance isn't current.", "pos": "How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "neg": ["Why didn't my card payment work?", "Why was I charged extra when paying with card?", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "There is a payment I don't recognize", "Can you explain to me why a top up would be reverted?", "My cash withdrawal isnt showing on my account", "Why is there an extra fee charged?", "What should I do if I think that someone might be using me card?", "Is there an auto top up option?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Money that I have transferred hasn't arrived yet", "pos": "Where is the transfer that I did?", "neg": ["What will happen after my card expires?", "My new card has arrived, what's the activation procedure?", "I transferred money, but I think I've been charged a fee for it?", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "What are the steps to verify identity?", "My card still hasn't been delivered", "How can I get a disposable virtual card?", "What is this extra fee that I got when I used my card to pay?", "If I need an additional card, is there a fee for that?", "What caused my top up to be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money but the balance hasn't changed.", "pos": "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "neg": ["Why am I unable to verify my id?", "What is the extra fee I was charged when using an ATM?", "When I exchanged currencies the value of my money changed.", "When I topped up the app reverted it.", "My card isn't letting me purchase something and I wanted to know why.", "Can I directly deposit my salary to this account?", "I'd like to open an account for my kids can I do that?", "In which stores can I shop with this card?", "I prefer to get a Mastercard.", "Why was there an extra charge because I used my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Transferred to account is not successful, help please?", "pos": "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "neg": ["What is not accepted in order for me to top up my account?", "How do I add a card on to the app?", "The app is showing a direct debit payment that I never made", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "How long is a transfer in the pending status?", "Why is the purchase I made this morning still pending?", "I cant prove who I am", "i have yet to get my pin", "Do you have EUR currency available for me?", "The fee charged when I changed rubles into British pounds was too much."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a transfer to my account, but it hasn't shown up", "pos": "how do i see what i transferred", "neg": ["What are the steps I should take to recover my swallowed card?", "How long will my top-up be pending?", "Is this open to residents of all countries?", "What ATM machines allow this card?", "are there any exchange fees", "I need a single use card for shopping online", "Where's my virtual card", "How can it be that my Card is not functioning anymore?", "My transfer isn't in", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can still see money in my account after making a payment", "pos": "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "neg": ["There is not a refund in my statement.", "I don't know where a direct debit payment came from", "Why can't I withdraw funds from my account?", "I have a transaction showing up more than once.", "My disposable virtual card won't work.", "What are the steps I need to do if I have a stolen card?", "How does a US resident go about acquiring a new card?", "Will you guys charge me for topping up by transfer?", "If I don't live in the UK, can I still get a card?", "need to know where money comes from"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i see what i transferred", "pos": "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "neg": ["How did you guys get your exchange rate?", "I'm not able to activate my card how do I fix this problem?", "What are the steps of verifying an identity?", "I received a transfer in GBP how do I change it to a different currency?", "What is the length of time for money to reach the account?", "Instructions for activating card", "I see my transfer was declined.", "Can I get my card fast tracked?", "How long does it take for a pending cash withdrawal?", "Whats the process of tranfering money into an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "pos": "I've made a bank transfer but the money doesn't seem to be in my account.", "neg": ["Why i'm I being charged an extra pound", "If I need more than cards will I have to pay a fee to receive them?", "How much is it to buy another card? I was hoping to buy another one.", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "I was given less cash then I wanted.", "I think the exchange rate was incorrect.", "I have been charged an extra fee when buying from your store. Why is this?", "How much is it to send out additional cards?", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "I transferred money but the recipient does not see the funds in their account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers take to show up in my account?", "pos": "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "neg": ["Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Where do I go to terminate my account?", "I think the exchange rate is wrong for my ATM withdrawal", "Am I able to open an account for my children?", "The cash I deposited using the ATM is still pending", "Is it possible for me to change my PIN number?", "Is it possible to dispute a debit payment from a couple of months ago.", "I think I got charged twice for the same thing", "Am I able to return an item for a refund?", "How long does it take to receive my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not see the money I transferred into this account", "pos": "Is something wrong with my account, my balance didn't change after I transferred some money", "neg": ["What countries do your accounts support?", "What is the function of the disposable cards?", "I need to transfer some money, can I use my credit card?", "If I ordered my new card last week, how much longer should I wait to receive it?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Am I charged a fee to transfer funds?", "I was unable to transfer money to a beneficiary.", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "Do I get charged if I top up with my European bank card?", "Are my contactless settings correct? I tried to use it today but it wasn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "pos": "When is my balance going to update, I just transferred some money", "neg": ["I would like to dispute a payment I didnt make", "Is there a pay structure for currency exchanges?", "I'd like to use my American Express to place money into my account.", "Can cards be delivered? Where?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "How would my friend be able to send me money?", "I noticed a different charge while I was taking my money out.", "There is a fraudulent payment!", "Can you tell me why I haven't received my new card yet?", "What are all the fiat currencies that are supported for both exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you see my new balance yet?", "pos": "How long do I need to wait to see an update after I make a bank transfer?", "neg": ["Where are the ATMs that accept this card?", "I'm in the EU. Can I get one of your cards?", "What card types can I choose from?", "Where can I modify my information?", "Please help me figure out the reason for the odd withdrawal amount from my account?", "Is there a way to view the history on where my funds came from?", "What kind of fiat currencies are supported for holding and exchange?", "I have an unauthorized direct debit on my account", "Where can I go to get my PIN unblocked?", "how do i get into my account and edit my details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance was not updated after transferring money.", "pos": "I've made a bank transfer but the money doesn't seem to be in my account.", "neg": ["Do I get charged for withdrawals?", "Can I top-up via Apple Pay?", "I need to update my address.", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "I am asking to end my account.", "Problems with my top up", "My card is expiring, how do I get a new one?", "What is this fee debit on my account?", "Why is there a charge when I took out money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I completed a transfer that isn't showing up on my account.", "pos": "My transfer into my account isn't showing up.", "neg": ["My product was faulty.", "I found a transfer fee - is that correct?", "I'm still waiting for my transaction.", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "How do I get a new card sent to China?", "i have yet to get my pin", "I want to end my account", "Is there a way to track the new card you sent me?", "There's a possibility that my card was compromised.", "Why can't a beneficiary receive a money transfer from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "pos": "Tell me why my balance did not change when I tranferred cash.", "neg": ["Please tell me if I'm going to be charged for sending out more cards?", "I got a new address and need to change my old one.", "How do I transfer cash my into my account?", "Tell me what ATMs allow me to change my PIN.", "Help me close my account.", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "What is the verification code for my top up card?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "how long should i expect to wait when i add money", "I do not like this, I made a simple transfer but I have an additional charge for doing so."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my account updated to reflect my current balance?", "pos": "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "neg": ["I am inquiring about your auto top up feature.", "Transfer unable to be completed, states 'declined'", "Why is there a $1 charge on my statement?", "I have a duplicate payment on my card.", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "I paid with my card and was charged extra", "How can I dispute a direct debit transaction?", "Why isn't my id verifying?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "Will my money be of equal value when I travel abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "pos": "How long do bank transfers usually take?", "neg": ["When can I expect my refund?", "I would like to purchase another card.", "How do I use my card to top up?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "How do I get my money back for a duplicated charge?", "I want to top up my account with a cheque", "Can you make sure I get a MasterCard and not a Visa?", "Is there a limit to using a disposable virtual card?", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "I think my card is broken or something. I tried using it and it wouldn't go through, please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "pos": "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "neg": ["Can I have a discount if I exchange currency often?", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "Who charged me a fee for paying by card?", "What works for identity verification?", "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?", "Can I keep using my card after it expires?", "How long do you have to wait to see your virtual card your ordered?", "I would like to change my adress", "Is it normal to see a fee for transferring money?", "Do you think you're asking for too much information about me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "pos": "what amount of time does it take for a transfer to reflect and be available", "neg": ["I could not use my card in a store.", "I need to transfer something ASAP from China, how long will it take to post to my account?", "Can I change my pin number at a cash machine?", "How much will it cost me for a SEPA transfer?", "What is the age requirement?", "How do I link a new card in the app?", "The bank machine didn't give my card back how do I get a new one fast?", "Why does top-up need to be verified?", "I was trying to top up my account and it isn't working", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer into my account isn't showing up.", "pos": "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "neg": ["Is there a limit for age?", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "Why is my refund not visible on my statement?", "I made a payment but the app cancelled it.", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "What is the estimated time on an urgent transfer from China?", "WHAT IS THE ATMOSPHERE OF IT", "Do you have an auto-top function and how do I use it if so?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "I need my refund as soon as possible. What else do I have to do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "pos": "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "neg": ["I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "I am entering my passcode but getting an error.", "Will you please help me get my card back?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "My top up hasn't gone through yet, why?", "If my card is going to expire this month, do I need to order a new one?", "Can you please explain why my transfer failed?", "I must quickly transfer something from China, and I need to know how long it will take.", "What are the charges for topping up US card?", "I deposited a cheque but the cash hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How soon will my balance be updated to reflect my transfer?", "pos": "My balance doesn't include my latest transfer", "neg": ["I returned something to a  store but can't see my refund.", "When I look at my statement there is an extra fee, that is for what?", "Can you delete the account?", "Where can I find the verification code for the top up card?", "How long does it take to get money from Europe?", "Why is the exchange rate different than expected on my transaction?", "Can my salary be received and transferred to my current currency in my country?", "I got a new card, how do I link it?", "I managed to drunken block my card :(( Help!", "The cash I wanted wasn't there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.", "pos": "Balance is not up to date.", "neg": ["How long does it take for something to be delivered to the U.S?", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Is exchanging currencies a feature of the app?", "I lost my card, what do I do now?", "The top up failed", "do i have to wait for a physical card before i get my pin", "How long will a transfer take from Europe?", "Will I be charged a fee for topping up using a European card?", "My new card isn't here and it was issued a week ago.", "I got notified that my top up has been reverted. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently transferred money to my account when will it show up?", "pos": "My account isn't showing a transfer I made.", "neg": ["Why can I not choose the card i want?", "Why does it cost more to pay with my card?", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Help me verify my identification.", "What documents do I need to get together to verify my identity?", "i need a refund from you because the merchant is refusing, can you do that?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "There is a debit transaction on my statement that I did not make", "For some reason I am unable to preform a transfer to a beneficiary.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long before transferred money shows up?", "pos": "I made a transfer but my balance hasn't been updated", "neg": ["I cannot get my virtual card to function.", "Can you tell me why my top-up was canceled?", "Is it possible for me to set up separate accounts for my kids?", "What's the phone number to freeze a card?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "I can't seem to be able to use my card", "What is the delivery time to the US?", "It's not letting me transfer money to my beneficiery.", "This disposable virtual card is not working.", "I don't have my cell phone with me so I cannot access the system to complete the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance didn't change after I transferred some money.", "pos": "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "neg": ["Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "$20 came out instead of $100", "How can i reset my passcode ?", "Why have I not yet received my virtual card?", "My app is displaying a payment I didn't make", "What is not accepted in order for me to top up my account?", "How do I replace my card before it expires next month?", "Someone used my card without my permission.", "Can I link my card I previously received?", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer is pending too long.", "pos": "How long do I need to wait to see an update after I make a bank transfer?", "neg": ["What exchange rates do you use?", "My card wont work at an ATM", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "My card hasn't shown up yet.", "If I get a transfer from Europe, how long until it is in my account?", "How old do you need to be to use the banks services?", "Why is the exchange rate different from what I expected?", "How can I cancel a transfer I made", "Where can I verify my identity?", "I used my card to top up, but now I don't see the money in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why my balance did not change when I tranferred cash.", "pos": "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "neg": ["I think there was an error in your exchange rate.", "My funds are not transferring to my bank. Why is this not working?", "I found a transfer fee - is that correct?", "Do you know the rate of exchange?", "What are the cards and currencies that you support?", "There's a payment in the app that I didn't authorize.", "I'm looking to get an additional card.", "Can I deposit money using Apple Pay?", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money but it hasn't arrived yet", "pos": "The money that I have transferred hasn't arrived yet.", "neg": ["How do I check security settings on my card?", "If US cards have a top up charge, what is it?", "With what currencies can I add money?", "I have to make more then a few disposable cards per day.", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "You promised no fees but now I've got one. What the hell!?", "I tried transferring to an account but it didn't go through. What happened?", "I had a payment reverted and would like to figure out why.", "What type of ID do you accept?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my balance updating?  I did a bank transfer and it isn't current.", "pos": "Why hasn't the money I transferred into my account shown up yet?", "neg": ["I did a transfer and was charged a fee that I shouldn't have been!", "Why is my transfer still pending?", "What other fiat currencies can I use?", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "How can i get a refund for something i just bought?", "The app does not believe that I am myself", "I sent some money and the account hasn't recived the transfer I made.", "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "Why did I get declined when trying to get cash?", "I can't find my refund. Please help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the transfer to my account that I made?", "pos": "My balance doesn't include my latest transfer", "neg": ["What is wrong with my top-up?", "Is there a cash withdrawal fee? Because I just got charged?", "I think the exchange rate was incorrect.", "I was unable to transfer money from my account.", "What fees are charged for a physical card?", "I didn't initiate a direct debit that I see on my account", "When will my refund come through", "How long is the delivery time to the US?", "My card is about to expire.  How do I get a new card?", "My card was charged more than expected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the transfer that I did?", "pos": "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "neg": ["I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "Whats the process of tranfering money into an account?", "I had a cheque deposited, but I don't see my money yet?", "Help!  My card is stolen.", "I want to top up by cheque", "What is the cost for currency exchanges?", "When I was abroad the exchange rate for me was wrong.", "I am sure I have plenty of money to transfer but my transfer is being declined.", "I need to check status as my friend hasn't got money I sent.", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why wasn't my bank balance updated?", "pos": "How long before a bank transfer shows up in the account?", "neg": ["the money i transferred didnt arrive", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "I want to take some funds from my other bank account and add them to this one.", "Are there charges for cash withdrawals?", "Is this app capable of exchanging currencies?", "I am using the app, and I see cash withdrawals that I did not authorize.", "i tried using a virtual card for a hotel but it didn't work, why not", "Is there an extra fee for using an ATM?", "I received my card, how do I get it to show in the app?", "passcode retrieval"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a bank transfer and the balance hasn't updated yet.", "pos": "How long do transfers take to go though", "neg": ["I recently bought an item using my card and I was charged an extra fee why is this?", "I am seeing inside the App a some cash withdrawal that is not mine", "how do i get a refund for a direct debit payment i didn't make", "I didn't get all the money I asked for", "I need to know where my funds come from.", "How will I know my pin number?", "I am not able to verify my id. Why?", "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "The ATM didnt return my card!", "Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a transfer not showing on my account.", "pos": "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "neg": ["How much could I top up?", "I must change my PIN as soon as possible.", "My card has not been delivered yet and its been a week since I ordered it, please help", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "where can I see who sent me funds", "Can you tell me how many currencies I can hold?", "I made a payment but the app gave the money back.", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "I have a direct debit that I did not set up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account isn't showing a transfer I made.", "pos": "My balance doesn't include my latest transfer", "neg": ["How do you figure out the exchange rate? Can you explain why I got less money than expected?", "How do I exchange USD to GBP?", "why do I have an unknown payment?", "Do you deal with EUR?", "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "What is the disposable card for?", "Can I have a discount if I exchange currency often?", "The ATM didn't give me enough money! I asked for more than it gave. What do I do?", "There is a cash withdrawal on my statement that I don't recognize", "How can I top up my card with another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account balance has not updated to reflect my recent transfer.", "pos": "How long do transfers take to go though", "neg": ["What is your refund policy for products I have purchased?", "My card is broken", "What if I type in the wrong PIN too many times?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "Am I going to be charged for receiving  money?", "Why did I get declined during a transfer?", "What am I going to need in order to verify my identity?", "I couldn't pay with my card", "HOW LONG TO TAKE THE TIME TO SOLVE"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is my money that I transfered?!", "pos": "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "neg": ["Can you please tell me why my cash withdrawal is still pending?", "I am being charged a pound out of nowhere. What is this?", "When I withdrew my money, why was there an extra charge?", "Why haven't I gotten my new card?", "What is the timeframe for a transfer in Europe?", "Delete my account please. Now!", "I tried topping up using my card, but the money is gone?", "why wont my american express work to add money", "Please delete my account now.", "My card info was stolen, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for money to transfer?", "pos": "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "neg": ["how do i avoid charges in the future", "I am missing a refund amount on my account.", "There's a payment with my card that I didn't perform. I don't know that name shown.", "My money I added isn't on my card.", "I noticed a duplicate charge on my statement.", "What is identity check?", "How does your app transfer the money", "There is a direct debit payment that I did not make.", "What should I do if I have used all of my PIN tries?", "How do I receive a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Balance is not up to date.", "pos": "I am wondering about a transfer from a different country that doesn't show up yet?", "neg": ["I can't enter my passcode.", "My transfer is pending, why?", "How much is it to receive money?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "I was charge a fee that I wasn't told about", "My credit card was declined for top-up. Can you see if there is enough funds in my account?", "I don't understand why you want so much of my personal info.", "In the exchange and holding, what fiat is allowed?", "Can you tell me where to find top up by cash deposit?", "What should I do?  I topped off but the app reversed  it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "pos": "When will my transfer process?", "neg": ["my cash balance less than what I thought", "It does not appear that my message went through.", "My Identity verification hasn't passed yet is it possible to use my account?", "Where do we mail the card?", "Can I check my recent refund in my statement?", "Looks like my top-up has been cancelled", "What currencies are available for my use in holding and exchange?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "I must quickly transfer something from China, and I need to know how long it will take."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "pos": "When is my balance going to update, I just transferred some money", "neg": ["I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "How can I delete my account?", "What should I do if I think someone stole my details and used my information to make some transactions?", "maximum how many days get the courier?", "with what can I verify my identity?", "the exchange rate is wrong from something I got in another country", "Do you know how to change my card PIN?", "Why is my identity not being verified?", "Why do we need to verify top-ups?", "i want to get a card but i live in the US"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happened to the transfer I did?", "pos": "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "neg": ["It shows that the transfer on my account wasn't allowed.", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "I think that my card has been stolen!", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "Would you be so kind as to activate my card? Thanks", "What is the charge for sending out more cards?", "The cash I got at the ATM is still in my account.", "Is there any age limit?", "The ATM stole my card!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "pos": "After transfering some money my balance hasn't changed.", "neg": ["My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "Money is not in recipients account.", "What is the function of the identity check", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "Is there a reason for my top up to be cancelled?", "I would like to receive my salary in a different currency. How does that work?", "How can I look at where my available cash is coming from?", "The exchange rate was wrong?", "Is there a minimum age for having an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do bank transfers usually take?", "pos": "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "neg": ["How do I change my PIN abroad?", "I mistook my pin and now I am locked.  Can you unlock me?", "I want to link my new card. Can you help?", "Can I put my found card back into the app on my phone?", "How can I tell what foreign exchange rate I will get?", "I got a declining message during a transfer? please tell me why", "I have been waiting for my top-up to complete and it still hasn't gone through.", "Can I get some help activating my new card?", "How do I get my card back after the ATM swallowed it.", "how do i get top up with cash deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "pos": "Why didn't the money I transferred into my account get added to my balance?", "neg": ["My card got blocked, how do I reset?", "If my phone was stolen, do I need to do anything?", "Can I top up online?", "Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "The app reverted after I topped-up", "Why have I been charged a small fee to use my card?", "why is there a service fee on my statement?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "where are the transfers originating", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "pos": "I've transferred money into my account but the balance is the same", "neg": ["I can't see all the refunds in my statement", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "where can i located the auto top up function?", "Why does my identity need to be verified?", "Do I get  a mastercard and visa?", "There is a  €1 fee on my account I didn't authorize", "I did a money transaction and dont have a receipt", "Is there a reason to why I was charged twice for a transaction?", "My identity verification isn't working", "I must make several disposable cards per day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I had transferred some money but the balance hasn't changed.", "pos": "There is a missing transfer on my account", "neg": ["Where is my virtual card located?", "I can't figure out how to transfer money into my account.", "I want to change my account details.", "I tried to used my card in a shop and the transaction was declined.", "What do I do if a transaction shows up twice?", "I am still waiting for a refund", "Where did my top-up go? I can't find it in my wallet", "Can I receive payments in another currency?", "Is the PIN sent in another message?", "How can i make my card active?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "pos": "When will the money from my bank transfer be available?", "neg": ["What is the status of my top up?", "My card got trapped inside an ATM, what should I do?", "Is there a limit to the number of disposable cards I can have?", "When will I recieve my new card?", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "Help me order a new card that's going to be expired soon.", "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "Does the app allowing exchanges between USD and GBP", "I'd like to make some changes to my personal information."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "pos": "How long does it take for a bank transfer to show on my balance?", "neg": ["What are the fees for using a European bank card?", "How long does it take to make an urgent transfer from China?", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "How come I can't put money in my top up account?", "Can I use my card anywhere?", "after i got married i need to change my name", "I get a \"decline\" message when doing a transfer", "I seem to be having trouble with my Google Pay Top. Can you please help?", "I tried to make a transfer, but it didn't work.", "Why did they charge me an extra $1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did a money transfer to my account and it is not showing there.", "pos": "When will my transfer come through?", "neg": ["Can I add money to top up my account via a bank transfer?", "When exchanging currencies, is there an extra fee?", "What currency can I use to pay for a top up?", "I need money put into this account from another one.", "Can I choose between Mastercard and Visa?", "I made a purchase this morning, and it is showing as pending.", "Are there limitations to what currency I can hold?", "Am I going to see a charge for a SEPA transfer?", "I live in the UK. Can I get a card?", "I thought transfers were free. Why was I charged to transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "pos": "I added money through a bank transfer and it is not showing in my balance.", "neg": ["Can I get spare cards?", "I need multiple cards per day, and they all have to be disposable.", "Was there a number to track that I could get?", "Why is there a €1 charge on my statement?", "Where do I order a disposable virtual card?", "has my card payment been reverted?", "Can I transfer money using the SWIFT service?", "I have a cash withdrawal that I do not recognise.", "The rate of exchange for my cash withdrawal is wrong.", "There is a single payment on my card which shows as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer process?", "pos": "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "neg": ["Please let me know how to change my PIN?", "I do not feel comfortable verifying my identity.", "what is the correct exchange rate for getting cash", "How do I get a new card when my old one expires?", "My topping up didn't go through.", "How can I get my money back for a payment i didnt make", "Tell me why my transfer is pending.", "What are the steps for my friend to send me money?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "I was charged the wrong exchange rate on a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "pos": "There is a missing transfer on my account", "neg": ["I have transfered to my account before but it is being declined now?", "How long does it take to show a deposit I made to my balance?", "Why wouldn't my contactless work for the metro?", "I wanted to know why a top-up I made has been reverted.", "Why isn't my card working anymore?", "I am unable to activate my card, it won't let me.", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "I withdraw money abroad but I didn't get the right amount.", "Why have I not received my PIN", "How long will it take for my cash withdrawal to no longer show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When is my balance going to update, I just transferred some money", "pos": "My transfer to my account is missing.", "neg": ["how to get a new card in china", "Which ATM's am i able to change my PIN?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "Will you guys do Visa or Mastercard?", "And do you have virtual cards instead of physical ones?", "What is the reason for my beneficiary to be disallowed?", "What fees are charged for a physical card?", "unhappy with service need to delete account", "How do I activate a card?", "What is the $1 transaction on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am still waiting for a transfer I did", "pos": "When will my transfer come through?", "neg": ["i want to get my salary deposited as pesos?", "Will my card be here soon?", "I cannot get to my app, what should I do?", "Do you accept Mastercard?", "What's the procedure with currency exchange?", "THere is some cash that is showing up on my app.", "Why couldn't I transfer to a beneficiairy?", "There is a payment that I made that hasn't gone through yet.", "Why would a cash withdrawal still be pending?", "How much to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The transfer on my account is not showing up.", "pos": "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "neg": ["Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "Do you provide currency exchange to Euros?", "Do I have to pay for a second card?", "How do I edit my details?", "Why can't I get my top up to work in Apple Pay?", "I'm interested in getting a virtual card.  How do I get one?", "Can I have a new card shipped to China?", "Is it possible for me to track the card is was mailed to me?", "I want to revert a transaction I did", "A duplicated payment was made for something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "pos": "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "neg": ["Where is my money transfer?", "I am still waiting for verification.  Can I use my account before I am verified?", "I need to transfer money into this account from my other bank account.", "How long will a cash withdrawal be pending?", "I need some help linking my new card.", "I have a direct debit I didn't set up", "Which countries are you available in?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "Why have i been charged a fee for using my card?", "Must I verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "pos": "How can I fix my bank transfer to show up on my bank account?", "neg": ["I am not seeing recent cash withdrawal on my account.", "I was charged a hidden fee when I paid with card.", "I want to top up by transfering accounts, What do I do?", "Why was a fee charged to me for transferring money?", "Can you tell me the names of the fiat currencies that I can use at your institution?", "I'm noticing a payment/purchase at a company that I don't recognise.", "What forms of ID do you need for identity verification?", "Do i have to top-up with my credit card before I can transfer?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "pos": "when does my balance update for a transfer", "neg": ["A payment in my account was made by someone I don't know", "Is there a daily auto top-up limit?", "The card payment is declined.  Please inform me why.", "Is there a charge for getting my money?", "How do I set up an account for my children?", "I need to update my address.", "Why doesn't the person I sent money to see that transfer yet?", "Can I have money in more than one currency in my account?", "Why did the ATM take my card and keep it?", "What is the handling fee for transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "pos": "How long does it take for a transfer to post", "neg": ["Where is this card accepted?", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "The exchange rate was wrong?", "I don't think the exchange rate was right.", "One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "My top up is not showing up in my wallet!", "I'm unable to verify my identity"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have transferred some money but the balance hasn't changed", "pos": "my transfer isn't there", "neg": ["What are the age requirements for service?", "Why didnt my top up go through", "when will my transfer clear", "Can you tell me why I wasn't able to complete my transfer?", "How can I switch on my new card?", "My card gets rejected when I try to use it", "Where can I deposit cash to top up?", "Do you know how to change my card PIN?", "How long does a transfer take?", "Google pay top up not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My transfer to my account is missing.", "pos": "How long do transfers take to go though", "neg": ["I just got married and I need to change my name", "What currencies do you offer?", "Explain pending transactions.", "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "How do I cancel a recent transfer?", "Can you help me reset my passcode? I forgot it.", "Where do I order a virtual card?", "Why was my request for cash declined?", "Has my top-up been cancelled?", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I recently transferred some cash, but the balance has not changed.", "pos": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "neg": ["What's my pin number?", "How many active transactions can I make with a disposable card?", "I have a strange transaction for £1 on my statement, what is that?", "I would like help to revert a transaction I did this morning", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "How long will the $1 charge show as pending?", "can I use it all over the world?", "Why was I not able to complete my transfer?", "I was mistakenly charged a fee for using my card.", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why didn't the money I transferred into my account get added to my balance?", "pos": "Why can't I see a transfer to my account?", "neg": ["In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "When I topped up the app reverted it.", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "I need to change my address", "Is there a charge for using an European bank card for top up?", "Where can I find the verification code for a top-up?", "I didn't receive the amount of cash I requested for the ATM.", "how can i get it to add money automatically while travelling", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "After my card expires what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I see a transfer to my account?", "pos": "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "neg": ["Please tell me how to change my pin.", "Please explain why the funds I added were returned to my account.", "How do i find my top-up card's verification code?", "Someone else made a Direct Debit transaction on my account", "What is the maximum number of transactions I can do with a disposable card?", "Is my card valid everywhere?", "I withdrew money and got a fee, please explain", "What does it mean if it says that my payment is pending?", "How do I edit the personal details on my account?", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "pos": "How long does it take for a transfer to post", "neg": ["Can you tell me my code to get into the app?", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "My transfer failed when I tried.", "I tried to pay with my card and it didn't work", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "I can use this card at which ATMs?", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "The exchange rate for the money I took out in a foreign country is wrong.", "Why hasn't my payment shown up yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "pos": "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "neg": ["What are then rules on beneficiaries?", "Using Google Pay, can I top up?", "Is there a limit on disposable cards?", "Please can i get a disposable virtual card as well?", "I can't input my pin again.", "I am upset with your service.  Please delete my account.", "How do i secure a top-up card?", "I recently purchased something, and the exchange rate was wrong.", "How to verify top up card?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I need to wait to see an update after I make a bank transfer?", "pos": "I transferred money to my account but it is not showing.", "neg": ["Where is the refund on my statement?", "Why hasn't my transaction arrived?", "What is limit of disposable cards  I can make per day?", "Please explain to me the process of getting a virtual card.", "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "Where do I order additional cards?", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "Has my top-up been cancelled?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Am I able to use my American Express to add money to my account balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does transfers take?", "pos": "Is something wrong with my account, my balance didn't change after I transferred some money", "neg": ["Can Google Pay be used for top up, please help?", "Can exchanged be made to EUR?", "How do I fill out the identity check?", "how do I get a disposable virtual card?", "How do you check my identity?", "Why did I get charged a fee for my card payment?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Can both Visa and Mastercard be chosen?", "What are the cards and currencies that you support?", "Do you have a tracking number for the card I was sent?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is something wrong with my account, my balance didn't change after I transferred some money", "pos": "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "neg": ["I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "How long will it take to get to the US?", "Someone withdrew money from my account, and it wasn't me.", "Where is my last money transaction", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "Using international ATMs messes up the exchange rate.", "Why is top up not working if I use my American express with my apple pay?", "Do you charge if I use a European bank card for top up?", "Why hasn't my account updated?", "My app was on the phone and I was mugged.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will my transfer come through?", "pos": "My money hasn't been transferred yet.", "neg": ["Could you help my figure out the exchange fee?", "Are there limits with top-up?", "IS there a fee to exchange currency?", "Currency exchanges have any extra fees?", "I want to create a new pin.", "I see cash withdrawal activity in the app that is not mine.", "Tell me the currencies that you support.", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do I have to wait for my bank transfer to appear in my account?", "pos": "I transferred money but the balance did not update.", "neg": ["I'm trying to verify my top up card, how do I do that?", "If my phone was stolen, do I need to do anything?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "What is the refund procedure?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "Can my password be reset if I do not have it?", "My money disappeared right when I tried to top up", "I can't find my phone and I'm worried someone is going to use it", "Why do you need so much id info from me?", "Are there any express fees if i want my new card faster?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transfer but my balance hasn't been updated", "pos": "I am wondering about a transfer from a different country that doesn't show up yet?", "neg": ["My refund has not arrived, and I am unsure why. Who do I contact?", "Is there a Mastercard ATM nearby?", "Why can't my beneficiary access my account?", "Does it cost much or take long to get a new card? Mine is about to expire.", "I would like to return my purchases", "What flat currencies do you use for holding and exchanges.", "Can I tell if my top off didn't work?  It doesn't seem to have.", "I can't get any money from my account.", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "I do not want a VISA card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "pos": "My balance doesn't include my latest transfer", "neg": ["Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "When using my card I was charged a fee for doing so, why?", "I was not able to use the ATM to get cash", "When will I be able to see my refund?", "There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!", "How does the exchange rate work on this app?", "Why has my money been returned back to my card.", "Why didn't my transfer complete?", "I want to top up my account with a cheque", "What all is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I see an updated balance after a transfer?", "pos": "Why hasn't the money I transferred into my account shown up yet?", "neg": ["How long will it take for my money to be deposited?", "i dont recognize a charge on my card", "Is USD free to top up with a US card?", "I do not know why I was charged for the $1 transaction.", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "I'd like to know where my funds come from.", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "do you offer refunds? i would like to return purchase.", "Was there a way for me to get tracking for that?", "I'll send a check to top up my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?", "pos": "Why hasn't the money I transferred into my account shown up yet?", "neg": ["How can I move money from my account at a different bank to the account I have at this bank.", "My PIN isn't working.", "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "My transfer still says pending", "I got charged a fee that shouldn't be there from my cash", "Help me verify my identity.", "My app shows a direct debit that isn't mine.", "What is the return policy?", "I need several disposable cards made per day.", "Is it possible to get both a Visa and a Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my balance the same after a transfer?", "pos": "Why isn't the transfer to my account showing up?", "neg": ["How do I track the card you sent to me?", "Can my children get an account?", "Is the ATM broken? I can't get cash from it.", "What do I do to exchange currency?", "I did a cash deposit to my account but it doesn't show up", "Where is the card I ordered 2 weeks ago?", "How can I find out about an extra fee on my statement?", "What documentation do you accept for the identity check?", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "My card is not working at stores."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My latest transfer seems to be missing.", "pos": "I transferred some money but the balance stayed the same.", "neg": ["Why was I not able to complete my transfer?", "Could you explain why my card payment did not work?", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "where has my transferred money gone?", "My top-up didn't go through", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "How do I dispute a debit that I didn't make?", "I might have been charged on my debit statement by fraud.", "Why would my card payment not work?", "I put some money in my account the other day but now its gone? Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't the money I transferred into my account shown up yet?", "pos": "It has been a couple of hours but I do not see my balance updated, can you help?", "neg": ["What is the verification process for my card?", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "A foreign purchase I made has the incorrect rate applied to it.", "What value can I get for my currency?", "I was charged more than once in a single transaction", "\nAt which ATMs can I use this card?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "My top up is not working", "Do I have to go somewhere to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the transfer to my account?", "pos": "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "neg": ["Please tell me about disposable cards.", "left my phone at hotel, cant use app", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I would like to change my name after marriage.", "My payment was declined", "I want to transfer money to a beneficiary, but I couldn't.", "Is it possible to hold money in multiple currencies?", "Are your cards available in the EU?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "Why am I unable to withdraw my money through this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I fix my bank transfer to show up on my bank account?", "pos": "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "neg": ["Which flat currencies can I use from you?", "is apple pay a top up service?", "The exchange rate for my electronic payment is incorrect.", "I think my transfer failed. What do I do now?", "Is this card available to United States Residents?", "Help me. My transfer was declined. How could this happen?", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.", "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "I wasn't able to withdraw money at an ATM", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why hasn't my money transfer shown up yet?", "pos": "How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "neg": ["Please provide me with the restrictions of the disposable cards.", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "Can I have it by a certain date?", "I deposited a cheque with some money, but the balance hasn't changed.", "Why do you need so much id info from me?", "Why was I charged an extra fee when paying with card?", "I forgot what my pin number is and now am blocked can you help me get in?", "The money has not yet been placed in recipients account.", "Could you please help me figure out why the seller has not received their money after I sent it.", "What other currencies can I hang onto?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "pos": "How long do bank transfers take to clear", "neg": ["Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "i need a refund right away but the funds aren't available in my account", "I shouldn't be charged any fee for transferring .", "It's been two weeks and I haven't gotten my card, what do I do?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "What do I have to do to prove my identity?", "My daughter needs an acount.", "When I add money to my international card do you charge a fee to do so?", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "How much would I be charged for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a transfer to post", "pos": "Where is the money that I transferred.", "neg": ["Is my card ready for use or does it need activated and if so how?", "Is it possible for me to top up with cash?", "How do I order another card?", "How come my refund hasn't appeared on my statement?", "What caused my cash withdrawal to be declined?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "You applied the wrong exchange rate while I was traveling outside the country.", "Please tell me why I was charged additionally when I used the card.", "I need a transfer cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "pos": "I added money through a bank transfer and it is not showing in my balance.", "neg": ["Why is there a fee on a card payment?", "Is there any amount in which I would get cut off from topping up?", "I would like to change the the PIN on my card.", "my balance has not changed, despite depositing a cheque", "Why was I charged for getting cash?", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "My ATM withdrawal was cancelled", "what is the fee for topping up by card?", "How long am I to wait before the transfer gets to my account?", "Is American Express supported for adding funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After I transferred money the balance remained the same.", "pos": "How long before a bank transfer shows up in the account?", "neg": ["How can I verify my top-up card?", "I got less than what i asked for in the ATM, why?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "Why does my identity need verification?", "Where can I use my Mastercard?", "My phone was stolen, help!", "I want a refund for my item", "My cards were stolen", "Can I transfer using SWIFT?", "Can you tell me the status of my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "pos": "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "neg": ["My card is almost going to expire.", "What are the steps I need to do if I have a stolen card?", "Reason for my card to decline", "How can I see the progress of delivery of the card that was sent?", "Do you offer disposable virtual cards too?", "What can I expect at card expiration?", "I put money into my account in the form of a cheque, but my balance did not change.", "You did not give me the correct exchange rate for an item that I bought.", "I didn't make a payment that shows in my app.", "I want to know why my top-up was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "pos": "Why isn't the transfer to my account showing up?", "neg": ["My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "I can't log in with this passocde", "How can I find the source for my available funds and money?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "I am interested in a Visa or Mastercard. Do you offer them?", "When will my card be delivered?", "Can I use a cheque to top up my account", "Why didn;t my payment work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "pos": "How long before a bank transfer shows up in the account?", "neg": ["Where are the ATMs that accept this card?", "How limited is a virtual card?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "why is there a service fee on my statement?", "What was the cause for my card to be declined?", "Can my children have an account?", "Is there an option to top up with a cheque?", "Why has my top up failed?", "My refund has not shown up in my account.   Where is it?", "What do I do if I see a transaction on my card that I don't recall making?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "when does my balance update for a transfer", "pos": "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "neg": ["When do i activate auto top-up?", "Please can i get a disposable virtual card as well?", "Which flat currencies can I use from you?", "Will you accept my credit card, it my only one.", "Can you tell me where to find top up by cash deposit?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "I have a transfer from the US, How long is the wait?", "I can't get my card out of the ATM", "Can you change my currency to EUR?", "How often can I top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money to my account but it is not showing.", "pos": "My balance doesn't include my latest transfer", "neg": ["I want to use my card, how would I activate it?", "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "I have a card payment I didn't make", "I am interested in cancelling a purchase", "I was issued a card about a week ago. why hasn't it come in yet?", "Do I need to order a new card if mine is expiring?", "When can I expect money to be transferred to my account?", "My card is expiring soon, How do I order a new card?", "I think my top up may have been reverted, what do I do?", "Why isn't my google top-up pay working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "pos": "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "neg": ["How long does it take for pending to go through", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "How do I dispute a debit that I didn't make?", "What is the reason for the identity check", "If I don't live in the UK, can I still get a card?", "why hasn't my virtual card arrived?", "How does your app transfer the money", "Can I order a card?", "Have a payment that I haven't done.", "How long will the transfer take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see the transfer that I put in.", "pos": "How long does it take for money to transfer as my balance hasn't been updated", "neg": ["Is there a charge for exchanging foreign currencies?", "Why hasn't the transfer shown up in my account yet?", "Why was my transaction charged an extra fee when paying with my card?", "I did a transaction this morning and now I want to cancel it.", "Please help revert my transaction from this morning.", "How do I know what the exchange rate will be when I make an exchange.", "Do I pay extra for exchange?", "Why did my payment get declined?", "Has my top up gone through?", "How do I order a new card? The current one is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where is the money that I transferred.", "pos": "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "neg": ["Do I need to convert my currency from GBP before transferring?", "Verify my source of funds?", "How can I top up with my apple watch?", "I want a reason as to why my beneficiary is not allowed?", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "My card was declined but it shows as multiple charges?", "My PIN number was incorrect, and I can't access it.", "Why would I need a disposable card?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "My statement has a charge that shouldn't have been made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why the transfer isn't showing up on my account?", "pos": "what amount of time does it take for a transfer to reflect and be available", "neg": ["My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "do you offer refunds? i would like to return purchase.", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "How do I find the code needed in order to verify my top-up card?", "my exchange rate looks wrong for my last payment", "I do not recongize a payment in my account.", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "I did not ask for the amount of cash that I received.", "What are these fees i am paying?", "Are there any top-up limits involved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "pos": "After transfering some money my balance hasn't changed.", "neg": ["Can I Transfer from SWIFT?", "Can I change my PIN abroad?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "There is a strange payment on my card.", "Where can I get money from my card?", "My transfer was declined, why is that?", "I was charged a fee for withdrawing cash.", "Can it specifically be delivered on a certain date?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "i accidentally entered in my retailers information, what should i do next"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After transfering some money my balance hasn't changed.", "pos": "How long do bank transfers take to clear", "neg": ["There was an extra fee when I paid with my card, why was i charged this extra fee?", "How long do cheques take to post to your account?", "Am I going to see a charge for a SEPA transfer?", "Why is a transfer I did recently still processing?", "Will my GPB update my salary", "how to get card pin?", "I just received my card and I'd like to activate it.", "I need help finding the verification code on the top up card.", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "How long does my top up pending last?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "pos": "I transferred money but the balance did not update.", "neg": ["The disposable cards, what are they for?", "Do you accept Mastercard?", "Visa or Mastercard?", "The exchange rate for my cash withdrawal was incorrect", "I have a contactless that's broken.", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "Currently I can't get my card to work.", "I lost my phone. What do I need to do?", "Why did I get charged one pound seemingly randomly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "pos": "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "neg": ["How old do my kids have to be use this?", "Can I cancel a transaction?", "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "where are the transfers originating", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "What does it mean if my payment was reverted?", "Where do I find the verification code for the card I'm topping up?", "Help me delete my account.  I am not satisfied with the service.", "How do I tell if my top up was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It has been a couple of hours but I do not see my balance updated, can you help?", "pos": "Why is my transfer not showing", "neg": ["What does it mean when it says that I have a payment that is pending?", "There is a fee from a transfer that is not supposed to be here!", "How do I link my new card?", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "Can I verify my identity?", "IS there a fee to exchange currency?", "When will my balance reflect a deposit?", "Can I top up my account with a check?", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Although I transferred some money, it has not as of yet, arrived.", "pos": "Why is  my balance not updated?", "neg": ["What is the process to activate a card", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "Why are you asking so many questions about who I am", "Is it normal to see a fee for transferring money?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "top up not completed", "I got less cash because of the exchange rate.", "Is it possible for a person who lives in the US to get a card?", "Please tell me how to change my pin.", "I didn't make a payment that shows in my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for money to reach my account?", "pos": "I am wondering about a transfer from a different country that doesn't show up yet?", "neg": ["When will a refund post to my account?", "I want to transfer money into my account, what do I do?", "Although I am not located in the UK area, may i still receive a card?", "I'd prefer Mastercard.", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "why did i only get 20.00", "Can you tell me what I need to do to have my pin changed?", "are multiple currencies acceptable?", "Where do I find PIN for my card?", "Why is top up not working for my apple pay app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "pos": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "neg": ["I went to look at my top-up and it was canceled, can you tell me why this happend?", "I can't find the PIN.", "my check or cash deposit has not shown up", "I need to transfer money into this account from my other bank account.", "How do I change my name after marriage", "How does a disposable virtual card work?", "I have transfered to my account before but it is being declined now?", "I am seeing in the App a some cash withdrawal that I did not do", "Why do you keep declining my payment?I tried several times already with this card and it is just not working.", "Verifying the top-up seems like a hassle."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some money but the balance stayed the same.", "pos": "my transfer isn't there", "neg": ["Why did my payment fail?", "what is the most money i can top up?", "Is there any type of fee for currency exchange?", "Are there cash machines where I can change my PIN?", "Should I complete my security verification before I can use my account?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Is it possible for me to top up with Google Pay?", "I want to get a virtual card!", "I was charged extra when I made a cash withdraw, why?", "Is it possible to exchange currencies on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When does a UK transfer show up?", "pos": "Why isn't the transfer to my account showing up?", "neg": ["I don't recognize the direct debit payment on my account.", "Why is the transaction to my friend still pending?", "I was supposed to get a refund but it is not showing up on my card", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "How long does it take for my physical card to be delivered.", "What is the fee charged for using my card?", "Is it simple to transfer money using my credit card?", "I want to use my card, how would I activate it?", "Will there be a charge for topping up by account with a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I added money through a bank transfer and it is not showing in my balance.", "pos": "There is a missing transfer on my account", "neg": ["how can i add money from my amex card", "I have a new phone number and need to edit my contact information.", "What is the identity verification process?", "My refund is not here yet", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "Is there a limit on how much I can top up?", "I lost my phone! Will my card still work?", "I need to get my card quickly", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "Why wasn't my card payment accepted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what amount of time does it take for a transfer to reflect and be available", "pos": "My balance doesn't include my latest transfer", "neg": ["Do you have an age limit?", "My withdrawals were going smooth until I got declined today. What is going on?", "Explain pending transactions.", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "Will you charge me if I top up by card?", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "I need help with understanding why my card is not working.", "My card is due to expire soon.", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "pos": "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "neg": ["I tried to deposit a cheque into my account and it is not letting me.", "Can you tell me why I wasn't able to complete my transfer?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "Can I receive my salary with this in another currency?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "How long does my top up pending last?", "What do I do to lock my phone after losing it so my account isn't accessed", "Asked for $100 but only got $20. Why would this happen?", "Can I use my card anywhere?", "Can you please tell me why my transfer failed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my transfer not showing", "pos": "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "neg": ["Can you explain the various transaction times shown on my statement?", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "My card rejected a cash withdrawal. Why?", "There is a direct debit payment that I did not make.", "What do I need to do to exchange my money?", "The app reverted my recent payment", "What happens if I forget my PIN?", "I can't verify identity through the app.", "I got the incorrect amount of money given to me from my account", "Why did the cash deposit not show up in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long before a bank transfer shows up in the account?", "pos": "Why isn't the transfer to my account showing up?", "neg": ["Does the auto top-up have any limits?", "My order needs to be canceled.", "I can't see a verification code anywhere", "How can I link the new card?", "I got charged a fee that shouldn't be there from my cash", "I noticed a duplicate charge on my statement.", "How do I tell if my top up was reverted?", "What do I do if I see a transaction on my card that I don't recall making?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "need help with google pay top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't the transfer to my account showing up?", "pos": "How long do bank transfers take to clear", "neg": ["my cash balance less than what I thought", "Can I purchase with cash or cheque?", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "What top up charges are there for US cards?", "I'm not able to activate my card how do I fix this problem?", "May I get one of your cards?  I live in the EU.", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Why didn't my transfer to a beneficiary happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am wondering about a transfer from a different country that doesn't show up yet?", "pos": "How long does it take for a bank transfer to show on my balance?", "neg": ["I seem to of forgotten my passcode.", "Is there a fee for a cash withdrawal?", "How can I verify my source of funds?", "What am I going to need in order to activate my card?", "My contactless payments don't work.", "Any chance of getting the card outside the UK?", "How can you assist on verifying my identity?", "I need assistance addressing a direct debit that I did not do myself.", "what currencies can I receive my salary in with this?", "How do I find out where my funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my transfer isn't there", "pos": "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "neg": ["I need to transfer something from China, How long will it take?", "I asked for more cash than what was received", "I am not able to make a purchase because there is an issue with my card", "From what countries can I use an account?", "Do you accept US credit cards?", "Please tell me how disposable virtual cards work?", "What do I do if my card gets broken?", "Please can i get a disposable virtual card as well?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is  my balance not updated?", "pos": "Help me find the transfer that I did.", "neg": ["What is the source of your exchange rates?", "I was not able to receive the correct amount of cash.", "Got only $20 when I tried to withdraw $100.", "help, lost my card", "I just moved. How do I give you my new address?", "Where can I find your exchange rates?", "Where is my virtual card located?", "The terminal I paid at wouldn't take my card. Is something wrong?", "What fees are charged for a physical card?", "where can i deposit a check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "pos": "I transferred some funds but I don't see it", "neg": ["How do I dispute a direct debit transaction?", "Where do I find my PIN for my new card?", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "Do all businesses take this card?", "Can I add a card back to the app?", "Physical cards are what I need more of", "I have transfered to my account before but it is being declined now?", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "Why do I need to verify a top-up?", "What's taking my top-up so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for a bank transfer to show on my balance?", "pos": "The funds I transferred are not in my account", "neg": ["A shop I go to didn't let me pay.", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "what are you going to use my identification details for?", "Is there a maximum for top-ups?", "There is a withdrawal in my account I didn't make.", "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "daughter needs card, how do i add her", "I made a check deposit but the cash hasn't arrived in my account yet.", "I need to actuate my card.", "Can I tell if my top off didn't work?  It doesn't seem to have."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me find the transfer that I did.", "pos": "I transferred money but the balance did not update.", "neg": ["How do I get a virtual card on my device?", "The ATM didn't give me the amount I asked for", "And do you have virtual cards instead of physical ones?", "Tell me what I need to do to activate my card.", "I think my card is stolen!", "What is the present state of the exchange rate?", "Why can't a beneficiary receive a money transfer from me?", "What kind of businesses will take my card?", "Why is this fee being charged to me after using my card?", "I need my PIN unlocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "pos": "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "neg": ["How can I fix my card if the contactless function didn't work this morning?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "How do I prove I am who I am?", "do you have a fee for receiving a SEPA transfer?", "Is there a fee associated with using foreign exchange ATMs?", "I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "What do I do if i accidentally broke my card?", "why has a cash withdrawal charged me?", "Why is verifaction required for my Identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it taking so long to update my balance transfer?", "pos": "I've made a bank transfer but the money doesn't seem to be in my account.", "neg": ["I don't see a refund in my account.", "I have a fee showing from last time I used my card.", "Can I change my PIN without going to a bank?", "I refuse to verify my identity.", "What reasons could cause my top up to be reverted", "i need a virtual card", "My card is about to expired what will happen?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "Where do I look for cash top up?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The money that I have transferred hasn't arrived yet.", "pos": "The funds I transferred are not in my account", "neg": ["Can I purchase with cash or cheque?", "Does it cost anything to top up?", "I'm waiting for my transaction to complete.", "Can I put my old card back in the app?", "How can my friend send money to me?", "Can you tell me what the disposable cards are used for?", "Can you tell me why my card payment did not work?", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "I got a new address and need to change my old one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take for money to transfer as my balance hasn't been updated", "pos": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "neg": ["Do I need to pay extra for exchanging currencies?", "What's the reason my new card hasn't come?", "What's the maximum amount I can top up my card with please?", "What caused my top up to be reverted?", "I found the exchange rate for my cash withdrawal is wrong", "How to exchange my currency", "I see a charge for a direct debit that was not me.", "Where can i top my card for free?", "I can't access my account.", "Why hasn't my refund been appiled to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "pos": "There is a missing transfer on my account", "neg": ["Someone has stolen my phone, what should I do?", "What is the process for unlocking the pin?", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "Will the transfer show up in my account soon?", "Is there a fee for a SEPA transfer", "My card has been lost! help!", "I need to make a transfer but it keeps getting declined I need Help!", "Where is the PIN number found?", "Can you tell me the restrictions for the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The funds I transferred are not in my account", "pos": "I've made a bank transfer but the money doesn't seem to be in my account.", "neg": ["What is the reason for my beneficiary to be disallowed?", "What is the process to get a new card when your old one expires?", "Which establishments will accept my card?", "How can I hold and exchange fiat currencies?", "Do you charge extra for exchanging currencies?", "Do I need to order a new card before it expires?", "Is this app capable of exchanging currencies?", "I purchased something abroad but the exchange rate is incorrect.", "I got charged twice", "Can I transfer using SWIFT?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will the money from my bank transfer be available?", "pos": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "neg": ["Can you unblock my pin because I put the wrong one too many times.", "Transfer declined.", "Do you offer disposable virtual cards too?", "I got charged twice", "How many top-ups can be approved?", "from where are coming your exchange rates?", "What if I type in the wrong PIN too many times?", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Please tell me the types of currency I can hold.", "do i have to talk to someone to close an account or can i in the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My balance doesn't include my latest transfer", "pos": "My money hasn't been transferred yet.", "neg": ["I live in the UK. Can I get a card?", "Can the card be mailed to Europe?", "Why are you asking so many questions about me?", "Should I keep waiting for my card to be delivered?", "Why has my payment been reversed?", "I'm not able to activate my card how do I fix this problem?", "Please tell my why I was charged a fee for using my card?", "I did not receive all of my cash back", "How do I get my card back after the ATM swallowed it.", "Will you assess me more fees if I top up with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay", "pos": "My money hasn't been transferred yet.", "neg": ["Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "What countries can I use my account in?", "I cannot make a transfer to another account.", "I have to quickly transfer something to China. How long will it take to arrive there?", "I received the wrong exchange rate for an item i bought.", "Can this convert money?", "Where should I withdraw money from?", "When do I get my card PIN?", "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "Was my card payment reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred some funds but I don't see it", "pos": "How long do transfers take to go though", "neg": ["I would like a disposable virtual card, could I get one?", "Help!  The app has an ATM withdrawl that I didn't make.", "I still don't have a card. How do I get one?", "Which foreign currencies do you accept for adding money?", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "Can I make an account for my daughter?", "Since I just got married I need to change my name.", "Is there a transaction limit on a disposable card?", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "pos": "I've made a bank transfer but the money doesn't seem to be in my account.", "neg": ["I was getting cash and the card got stuck inside", "Where can I locate my PIN at?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "How do I top up with cash?", "I've been waiting for a refund where is it?", "Why wouldn't my contactless work for the metro?", "My card did not work at store.", "Can I top up my account with Google Pay?", "what is the fee for topping up by card?", "My card got blocked, how do I reset?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a missing transfer on my account", "pos": "How long do transfers take to go though", "neg": ["What form of payments can I use for topping up?", "What is not accepted in order for me to top up my account?", "my card payment has been declined, do you know why?", "Tell me what ATMs allow me to change my PIN.", "The app does not know it is me.", "There's an unauthorized direct debit in my app.", "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "I was using foreign currency at an ATM, but the rate was typed in wrong.", "Why do I get a fee every time I transfer?", "There is payment showing that I didn't do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do transfers take to go though", "pos": "My money hasn't been transferred yet.", "neg": ["should i contact customer support if i can't edit details", "Does it matter which card I use", "When will I receive a transfer from europe?", "Why is the cash transaction still showing as not completed?", "My payment has been returned.", "In my statement, I got a €1 extra fee.", "i live in portugal. do you operate here?", "Where did the  €1 fee in my statement come from", "Whats the process of tranfering money into an account?", "I received a refund, however I cannot see it in my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've transferred money into my account but the balance is the same", "pos": "I transferred money but the balance did not update.", "neg": ["I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "Can I select my card scheme or do you choose it for me?", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "How can get a Visa card?", "Can I change my PIN on holiday?", "I need several disposable cards made per day.", "Where do I go to reset the passcode?", "Everything was stolen from me.  I can't use the app.  Please advise.", "details need to be modified", "Could not complete transfer, states 'declined'"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "pos": "I've made a bank transfer but the money doesn't seem to be in my account.", "neg": ["What are the reasons why a card payment would be declined?", "I'm still waiting for my top-up to go through", "What's the tracking on the card you sent?", "I bought something while traveling, and the exchange rate was wrong.", "What happens when a payment is reverted?", "I found my card, am I able to put it back into the app?", "Out of the blue, my card stopped working.", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "What if I need my salary in another currency?", "how do i get a new card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I transferred money but the balance did not update.", "pos": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "neg": ["I think my phone was stolen. What can I do?", "My card got charged twice for the same thing!", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "I cannot get to my app, what should I do?", "Can I use top-up with Apple pay?", "There is an unauthorized payment in my statement.", "Why did the funds not transfer to another recipient?", "I couldn't pay with my card", "My source of funds require verification.", "Can I apply for one of your cards if I live in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've made a bank transfer but the money doesn't seem to be in my account.", "pos": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "neg": ["Please help.  The card won't work.", "I'm interested in holding and exchange for flat currencies, what do you support?", "Can you please tell me why I cant get money from the ATM?", "There is a direct debit that I didn't set up, what should I do?", "What fees are there for adding money using an international card", "Why would my card payment be reverted?", "What countries are you available in?", "I don't recognize a purchase that was made with my card.", "If I don't have much money in the account can I auto top-up?", "I haven't received my virtual card yet!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long do bank transfers take to clear", "pos": "My money hasn't been transferred yet.", "neg": ["Help! I've forgot my app passcode!", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "What do I do if my card is about to expire?", "I am having problems with my contactless.", "Help me. My transfer was declined. How could this happen?", "I need to cancel a transaction.", "Can you explain more about why should I verify my identity?", "Can this app be used to exchange currencies?", "What is the age limit?", "I need to move money to another beneficiary. Why is it not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "pos": "My money hasn't been transferred yet.", "neg": ["What is the top-up limit?", "Can you tell me where my funds come from?", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "Why was my exchange rate a different amount than usual?", "When will I receive my card?", "Do I have a $1 extra fee on the statement?", "There is a record of payment I never submitted on the app.", "What are the guidelines for the disposable cards?", "What is the reason my payment was not accepted?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "pos": "Help! I think someone has made a cash withdrawal with my card!", "neg": ["I entered a wrong PIN too many times. How can I fix this?", "What can I do with a disposable virtual card?", "Why was I charged a fee for withdrawing money off my card?", "What's the fee for exchange of foreign currencies?", "Can I use google pay for topping -up", "Do you limit my top-offs?", "If my card becomes expired what can I do?", "How can I top up my card with another card?", "What physical locations can I use cash to top up?", "My withdrawal from the ATM was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i didnt put that money in my account", "pos": "Help!  The app has an ATM withdrawl that I didn't make.", "neg": ["Why was there an extra charge because I used my card to pay?", "Can I already use my account although the identity verification has not passed yet?", "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "What stopped my transfer, from being accepted?", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "I don't understand why I was charged extra for withdrawing money?", "What is the reason why the transfer shows as pending?", "I found a direct debit I would like to dispute", "Why is checking my identity important?", "Is there a way to see my money's source?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app says I withdraw money from my account from an ATM.", "pos": "There is a cash withdrawal on my statement that I did not make", "neg": ["Why would my payment have been returned to my account?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "I'm having difficulty verifying my identity.", "How come I have pending transfers?", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "Is there a way yo change my PIN?", "Can I withdraw from any ATM?", "As my kids get older are they able to get set up with their own accounts?", "how can i get it to add money automatically while travelling", "How can I get my money that I didn't get from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why would the app show a withdrawal that I did not make?", "pos": "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "neg": ["How is the exchange rate doing?", "How many active transactions can I make with a disposable card?", "My throwaway virtual card won't work", "My friend wants to send me money, can she?", "When will my transfer from the US get here?", "Do all ATMs accept this card?", "I can't withdraw money", "My card got stuck in an ATM.", "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "Can I get a card although I'm not in the UK"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "pos": "Please help me figure out the reason for the odd withdrawal amount from my account?", "neg": ["How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "Whats the limit on my top up", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "I cannot get my google pay to work.", "I noticed my card payment was cancelled, can you tell me why?", "Is there a fee for paying by card?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "I used my pin too many times.", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "I used my card to make a payment and wondered why the payment was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a withdrawal in my account I didn't make.", "pos": "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "neg": ["The exchange rate for me was wrong when I was abroad.", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "How much is ok for me to top up with?", "My transfer hasn't appeared yet", "Is there a top-up fee if you add money in USD?", "How are the exchange rates determined?", "Under what condition will my payment revert?", "Why hasn't my withdrawal shown on my statement?", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "My money disappeared right when I tried to top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "pos": "I am seeing unathorized transactions in the app, on my account.", "neg": ["I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "I need to make a transfer from Europe, how many days does this take?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "The app isn't letting me log in, but my info is correct.", "Why do I need to verify my funds?", "Where can I modify my details?", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "There are duplicate transactions on my account", "I am unable to transfer money. I believe it is not working because it states it was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see in the app some cash was withdrawn, but it's not mine.", "pos": "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "neg": ["Is there a reason my cash withdrawal was declined?", "I recently made a transfer that I would like to cancel", "I don't see a money transfer yet", "how do the cards work?", "What does the bank charge for lost or stolen card replacements?", "Why did my payment go back to my account when I bought something?", "Are there any restrictions for the disposable cards?", "If I want to topup by card, how do I do it?", "My card will expire next month, will I need to order a new one?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a cash withdrawal that  didn't make that is showing up.", "pos": "I am seeing in the App a some cash withdrawal that does not belong to me", "neg": ["Am I getting charged for making a payment?", "Help me figure out why my transfer was declined", "My cash withdrawal was declined, why?", "can I choose delivery times to suite me?", "Will you accept my salary if it's in another currency?", "Why isn't the transfer I made to a friend showing?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "I'm not able to withdraw money from the ATM but I'm not sure why.", "How can I go about resetting my passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "According to the app, I got cash from an ATM but I haven't made any transactions.", "pos": "A cash withdrawal has been done that I didn't do.", "neg": ["If I see a payment in the app that I don't recognize, what should I do?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "How can I change my Rowlock ?", "I would like a virtual card...how do I get one?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "Do I get Visa or Mastercard?", "I don't want this account anymore, how do I delete it?", "I cannot withdraw money from the ATM", "When do I set up my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "pos": "The app says I made a cash withdrawal that I didn't make", "neg": ["I need to know which flat currencies are supported by you.", "Will I be charged for exchanging foreign currencies?", "I want to find out what happened to my new card?", "How long will it take for my money to be deposited?", "Where is my money that I transfered?!", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I just transferred some money into my account and do not see it updated yet, can you assist?", "What is the identity verification process?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "What are the acceptable currencies for adding funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am confused why there is cash I did not accept in my account", "pos": "I have a cash withdrawal on my statement that I am unsure of.", "neg": ["Can I open an account for my children?", "Why did I get declined when trying to get cash?", "Is there a money transfer fee?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "What can I do about a direct debit transaction on my card that I didn't make?", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "Rates were applied wrong while using foreign currency at an ATM.", "How can I sign up for a virtual card?", "I have trouble proving my identity.", "How many disposable  cards are available per account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not get the cash that is showing up in my app.", "pos": "Some cash was withdrawn in the app, but I did not do it.", "neg": ["Please help me get a Visa card.", "I tried activating my card and it didn't work", "I couldnt transfer money from my account.", "Where can I use a disposable card?", "Will you assess me more fees if I top up with an international card?", "Can you tell me how to get a disposable virtual card?", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I don't know what this Direct Debit payment on my account is for.", "Why didn't I receive all the cash I requested?", "Why are there additional fees for transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is showing a cash withdrawal that I didn't make.", "pos": "Why is there some cash that I did not deposit in my account?", "neg": ["I requested a refund but can't see it.", "How long will it be to get this new card?", "I froze my account, but how do I order a replacement card?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I would like to exchange currencies on the app. How do I do this?", "My transfer failed, why?", "I need my PIN unlocked.", "I was needing you to see if the exchange rate is correct from when i got cash", "I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone withdrew money from my account, and it wasn't me.", "pos": "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "neg": ["I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I just got refunded for my purchase over two weeks ago", "I was charged $1 in a transaction.", "The rate applied to my purchase in a foreign currency was wrong.", "Why has my top up been returned?", "Can I get a card? I live in the US.", "Can you tell me more info about virtual disposable cards?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Is there an age limit to open an account", "The atm wouldn't give out cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I see a cash withdrawal on my account that I don't remember making?", "pos": "There's a $200 withdrawal on my statement that seems fishy to me.", "neg": ["Do you know which businesses will accept my card?", "Can you tell me exactly what fees I will expect to see in regards to your cards?", "I believe that the rate of exchange for my cash withdrawl is incorrect.", "Can a friend top up my account", "In what way can I change my PIN and where do I need to be?", "Can I exchange my money for EUR?", "Would I be able to top up as much as I can?", "Please give me both a visa and a mastercard.", "Why are my payments not working and show pending?", "Do you support fiat currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me figure out the reason for the odd withdrawal amount from my account?", "pos": "My wallet was taken and I see that someone is using my card!   Please help me!", "neg": ["My money transfer hasn't appeared yet.", "What are the benefits of a disposable card?", "Do I need to do anything special for my friend to send money to my account?", "What's the tracking on the card you sent?", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "Can you explain why I was charged extra when I used the card?", "What does it mean if it says that my payment is pending?", "I accidentally made a payment to a wrong account. What should I do?", "Where are the Mastercard ATMs?", "where do I top up my google pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "pos": "Someone else used my card to withdraw cash from an ATM", "neg": ["I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "Why is my cash request and the amount I received different?", "I would like to edit my personal information .", "I received less cash than the amount I specified in the ATM.", "Will I be charged any fee for receiving money?", "Where do I get a virtual card?", "Why won't the ATM let me withdraw money?", "My card has an expiration date, will you send a new one automatically?", "Can I use my apple watch to top up?", "Do you accept US credit cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "pos": "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "neg": ["My transfer didn't work how come?", "Why is the payment on my card still pending?", "Currency exchanges have any extra fees?", "What is your shipping policies for cards?", "Please send my refund now.", "I deposited money in the form of a cheque, but my balance has not increased.", "Please assist me with activation.", "What is the price for a physical card?", "I withdrew money and got a fee, please explain", "Show me where to order my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  There is a cash withdrawl on the account that I didn't make!", "pos": "How do I report a cash withdrawal that wasn't me?", "neg": ["how to recover my passcode", "How long do I need to wait to see an update after I make a bank transfer?", "I paid two weeks ago and just got refunded", "I would like to receive my salary in a different currency. How does that work?", "Why is there a fee for cash withdrawal?", "I think there has been a mistake on my exchange rate for this purchase.", "There's something wrong on my bill. A transfer fee should never have been added.", "If I need to cash foreign transfers, how does that work?", "Can I use a credit card from the US to top up?", "Can you tell me how to top up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "pos": "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "neg": ["Can I exchange from USD to GBP?", "I noticed that my card was charged more than once for one thing.", "I suspect someone used my card.", "I am trying to revert a transcation I did this morning", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "I did a transaction to a wrong account!", "How to order a virtual card", "Can I use my new card?", "I would like to close my account, as I'm not happy.", "I just got my new card.  How can I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app says I made a withdrawal, but I didn't.", "pos": "There's a cash withdrawal I am certain I did not make", "neg": ["I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "Is there a reason that my transfer failed?", "What do you do to transfer money to my account?", "Why was a fee charged to me for transferring money?", "This transaction needs both a Visa and a Mastercard.", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "What went wrong when I tried to do my transfer?", "When do I get my card PIN?", "Where do I find my code to verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw there is a cash withdrawal from my account via the app which I did not complete.", "pos": "I do not know what this cash withdrawal is", "neg": ["I need to reset the passcode.", "Help!  I fear that my card was stolen,", "Can I change my address?", "What's the card you sent me's tracking number?", "I need to get hold of a physical card?", "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "Can the card was sen to me be tracked?", "I want a virtual card that is disposable", "How can I delete my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app says I made a cash withdrawal that I didn't make", "pos": "I see non-received cash in my app.", "neg": ["So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "What is the greatest number of times that I can top-up?", "I did a transfer and was charged a fee that should not have been charged!", "What method do you use for the exchange rate?", "I need to cancel a purchase that I made the other day.", "Where do I look for cash top up?", "What is the proper way to activate a card?", "What is your age limit?", "Why was a fee changed for my transfer?", "Please delete this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I looked on the app and it says I withdrew cash.  I didn't!", "pos": "What is this cash withdrawal on my statement?", "neg": ["What's the reason for needing to verify my identity?", "Why hasn't my cash been deposited yet?", "What does it mean if it says my card payment has been cancelled?", "A payment is showing twice. Why is that?", "Why won't the machine accept my card anymore?", "Why is a payment I made reverted back to my account?", "How do I prove I am who I am?", "I thought I would have received my new card at this point.", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "the product is not working, can I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.", "pos": "Why is my app showing me taking money that I did not take out?", "neg": ["The rate applied to my purchase in a foreign currency was wrong.", "Someone must have found my card details as I don't recognize these transactions.", "I live in America, but I would like a card.", "Transfer has failed.", "Is there a tracking number for the card you sent me?", "I need to add my new address now that I've moved.", "I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?", "I'm looking in the App and can't find my PIN, where should I look?", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "I lost my card n need a new one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "pos": "Why do I see a random withdrawal in my app?", "neg": ["I have a transaction showing up multiple times.", "Tell me about verifying top-up", "Seems like my top-up has been cancelled", "What is the fee on my statement for?", "I don't see a money transfer yet", "Can I change my pin number at a cash machine?", "Can I get an auto Top-up?", "Am I allowed to hold money in multiple currencies?", "Top up did not work on the app.", "What do I do if a transaction shows up twice?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "pos": "Help!  The app has an ATM withdrawl that I didn't make.", "neg": ["I haven't received my transfer funds yet, where are they?", "Can I have a third card?", "Can both a Visa and Mastercard be received from you?", "Where do I top up?", "Why is the top-up I made still pending.", "Will there be any fees for top ups?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "My card has been found. Is there any way for me to put it back into the app?", "I was mistakenly charged a fee for using my card.", "What's the fee for exchange of foreign currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am using the app, and I see cash withdrawals that I did not authorize.", "pos": "What is this withdrawal as I do not remember making it.", "neg": ["Card refund is not showing up in my statement.", "I have one other credit card from the US. Do you take it?", "I'm still waiting for a money transfer to show.", "Do I have to pick a creditcard brand?", "Google play top up help?", "I need to get hold of a physical card?", "can i add funds  with a card from the united states", "The card has suffered a security breach.", "Do you charge extra for exchanging currencies?", "Why would my top up be reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet was taken and I see that someone is using my card!   Please help me!", "pos": "I think there's been an unauthorized cash withdrawal from my account.", "neg": ["I am having a problem with verifying my identity.", "I want to cancel my purchase", "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "Will I be charged for a top off transfer?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "What is this fee for transferring money?", "I cannot remember my passcode.", "I'm not sure what I need to verify my identity.", "I am waiting on this refund, hurry up.", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "pos": "A cash withdrawal has been done that I didn't do.", "neg": ["My transaction from earlier needs to be reversed.", "What fiat currencies can I use for holding and exchanging?", "I don't think the charges made when I had currency exchanged are right.", "what countries can i use my card in", "Can you please reactivate my card?", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "I cannot get my disposable virtual card to work", "After I deposited my cash, I still don't see it in my account.", "I don't have a password.", "How to modify my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "pos": "Can you tell me what this cash withdrawal is?", "neg": ["Which atms allow me to change my pin?", "Is it possible to exchange currencies?", "Can you please explain disposable virtual cards for me?", "Where can I update my pin number?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "How much is the charge for a foreign currency exchange?", "I can't log in with this passocde", "How do I go about getting hold of a virtual card?", "Do the disposable cards have any restrictions on them?", "How long will it take for my cash withdrawal to stop pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app statement shows I took out cash from an ATM but I did not. What can I do?", "pos": "There is a withdrawal on my account that I don't remember initiating.", "neg": ["I could not get a top-up to work, why?", "I have money in a foreign account that I want to send to this account.", "how much does it cost to add money to my card", "How can I tell if someone else is using my card?", "Yesterday my phone was stolen from me :( What do i need to do about it?", "Can I pay for my gas using my Apple watch?", "Please tell me how I verify my identity.", "Can I top up with Google Pay?", "What do you require for identity verification?", "My app shows a payment I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do not know what this cash withdrawal is", "pos": "The app is saying I made a withdrawl but I didn't.", "neg": ["How long does it take to receive my card?", "I put some money in my account the other day but now its gone? Why is this?", "Where can I withdraw money from?", "I do not feel comfortable verifying my identity.", "How come when I tried to pay contactless at the bus it didnt work?", "I have an American Express that I'd like to add money to my account with.", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "How can I prove I am me?", "My transfer is pending too long.", "I did a payment but the app cancelled it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.", "pos": "There is a cash withdrawal in my account that isn't mine.", "neg": ["Please tell me how to edit my personal details.", "What do I do if my card expires soon?", "How old must I be to open an account?", "i need a refund from you because the merchant is refusing, can you do that?", "How do I reset my passcode?", "How do i secure a top-up card?", "How does identity check work?", "Can I open an account for my children?", "How do I cancel a recent transfer?", "The activation process for my card isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing inside the App a some cash withdrawal that is not mine", "pos": "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "neg": ["I was charged a fee for withdrawing cash.", "Can I have it by a certain date?", "If I exchange currencies on a regular basis, is there a discount?", "What is the reason when I tried to pay contactless at the bus, it didnt work?", "terminate my account please", "Will you tell me how I am supposed to use the disposable cards?", "$20 came out instead of $100", "Why is my transfer still pending after all this time?", "Why is my card payment still pending? It should have gone through already.", "Am I able to cancel a transfer I just made"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app shows cash I didn't get.", "pos": "I see cash in my app but I did not get it.", "neg": ["I had a payment reverted and would like to figure out why.", "How do I verify my ID?", "How long do cheques take to post to your account?", "I have not received a refund.", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "Will I receive all the money sent to my account by SEPA transfer?", "How long should it take for a transfer to go through? I have been waiting a while.", "There is a Direct Debit that looks suspicious.", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "Why hasn't my cash arrived from a deposited check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing in the App a some cash withdrawal that I did not do", "pos": "My app is showing a cash balance that I did not receive.", "neg": ["Can you tell me what the exchange fee is?", "What are the fees for using a European bank card?", "My top up didn't go through", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?", "Will you tell me how I am supposed to use the disposable cards?", "Why has another fee been placed on my statement?", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "If I top up by transfer, am I going to be charged?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "I need another card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Some cash I didn't get shows in my app", "pos": "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "neg": ["How can correct Top up with the app to work correctly?", "I see a direct debit that I didn't authorize", "I need some help linking my new card.", "Which currencies do you work with?", "Why is the purchase I made this morning still pending?", "I've forgotten my app passcode completely.", "I was charge a fee that I wasn't told about", "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "Who do I call to cancel a transfer?", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a cash withdrawal I didn't make?", "pos": "What is this witdrawal", "neg": ["How long do I have  to wait for my transaction to be completed?", "How do I change my account details?", "The item i bought exchanged rate was incorrect.", "How can I check to see where my funds come from?", "In which countries can I get a card?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "My phone was left at a hotel and I can't access the app.", "Are there any hidden limit on the auto top-up?", "How long does it take for deliver to the US?", "Why is my ATM cash withdrawal not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "pos": "My app says I withdraw funds from my account through an ATM.", "neg": ["I didn't get a PIN yet. What gives?", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "who can put money in my account?", "I moved and need to change my address.", "What stopped my transfer, from being accepted?", "What steps do I do to transfer money using my credit card?", "I did not receive the correct amount of cash.", "Seems like my top up has been cancelled", "I can't log into my account because I lost my password", "what currencies can I receive my salary in with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "pos": "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "neg": ["I have a card payment that I don't recognize. What should I do?", "How do I get money from friends?", "Why would my payment have been returned to my account?", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Are purchases returnable for full refund?", "Can I get a second card for free?", "Why did I get a fee from the ATM?", "i accidentally entered in my retailers information, what should i do next", "How can I add money automatically?", "Is there any reason why my card didn't work when I tried to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing unathorized transactions in the app, on my account.", "pos": "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "neg": ["Where can I order my virtual card?", "Why do you need my name and ID", "I don't recognize the direct debit payment on my account.", "What do I do if my card is not working?", "Why is my identity not verified?", "I believe that someone is using my card without my knowledge!", "Why was I charged an extra pound?", "I want to reactivate my card, I thought I had lost it but I found it.", "Why did you guys charge me an extra €1?", "I think the exchange rate on my card payment is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "pos": "My app shows a money withdrawal that I did not do.", "neg": ["Where is the top-up verification code sent?", "I want to know why my top-up was reverted", "I believe my card payment were reverted", "How can I change my PIN without going to the bank?", "My card stopped working after multiple transactions. Why?", "I need to know what foreign exchange rate I can get.", "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "Tell me the currencies that you support.", "I received a decline message on a transfer", "Duplicate transactions appear on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "pos": "I believe my card has been compromised as there are funds showing that I did not receive.", "neg": ["What's the procedure for getting a card?", "I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?", "I've been charged an extra £1 and I don't know what it's for", "I'm waiting for a transfer from the US, how much longer?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "I am unable to prove my identity", "I think my top up is still pending?", "Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!", "How can I go about ordering a virtual card?", "What foreign exchange rate will I get on weekdays and on the weekends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "pos": "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "neg": ["Why do I have to pay extra for using my card?", "How can I transfer money using my credit card?", "At what age can my children use your service?", "Can I exchange USD for GBP in your app?", "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "What transfer methods do you accept?", "My payment is in the app but hasn't gone through yet", "Can I tell if my top off didn't work?  It doesn't seem to have.", "Where are you getting your exchange rates from?", "I have an account that is empty of funds. Can I transfer some from another bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this cash withdrawal on my statement?", "pos": "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "neg": ["For what reason can I not transfer money to a beneficiary?", "Can I top up using my apple watch?", "Can you tell me if I can hold money in several currencies?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "Where did the money transfer go?", "Can I use your app to exchange USD for GBP?", "What ATMs can I use my card at?", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "What do I have to do to get a Visa card?", "How long is US delivery?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a cash withdrawal in my statement. Why is that?", "pos": "I am seeing in the app, some cash witdhrawals that I did not authorize.", "neg": ["Is it acceptable to use either Visa or Mastercard?", "Should I keep waiting for my card to be delivered?", "How do you find the exchange rate?", "Can I get an account for my son?", "The app can't verify my information for identity proofing purposes.", "I want to reverse a transaction I did this morning", "There is a strange payment on my card and I don't know what to do.", "how do i get a new card", "Is there a topping up limit?", "What exchange rates do you use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a cash withdrawl I don't remember.", "pos": "Someone else used my card to withdraw cash from an ATM", "neg": ["I got cash and was charged a fee that shouldn't be there!", "Why was the wrong rate applied when I bought something in a different currency?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "How long does my top up pending last?", "Can you explain why my payment is still pending?", "i can not see my top up", "What do I need to do to perform identity checks?", "Will my card work at all merchant locations?", "The exchange rate for my electronic payment is incorrect.", "My payment for my card is not working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "pos": "Help!  The app has an ATM withdrawl that I didn't make.", "neg": ["I received the wrong amount of cash.", "How can I change my name in my profile?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I don't know where my phone is.", "exchanging currencies costs what?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I need to change my last name on my account because I just got married.", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "I would like to activate my card.", "What are the additional charges for a SWIFT transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "pos": "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "neg": ["Is it possible to top up with Google Pay?", "My address needs to be changed.", "are transfers to a beneficiary possible", "I got less cash than what I specified at the ATM.", "When I went to $100, all the machine would give me was $20.", "Do I need to verify my top-up card?", "I need a disposable virtual card.", "Why was I charged twice?", "I bought something this morning and the payment is still pending", "At what places accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a $200 withdrawal on my statement that seems fishy to me.", "pos": "My card shows a cash withdrawal I don't recognize.", "neg": ["My card has been lost! help!", "My account is locked because I used the wrong pin too many times.  Please help.p", "What is the limit on Auto top?", "How do I use a cheque to top up?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "Do I have to use a bank approved ATM to withdraw money?", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "How long do bank transfers take to clear", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "I seem to be having trouble with my Google Pay Top. Can you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "THere is some cash that is showing up on my app.", "pos": "I got a strange cash withdrawal in my statement", "neg": ["Where can I find an ATM?", "Why was I charged a higher exchange rate when I bought something abroad?", "Why is my physical card not working?", "What should I do if I think my card was stolen?", "What can you tell me about the card PIN?", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "What is the function of the disposable cards?", "I reside in the US, but I want a card.", "Can I schedule future top ups?", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Money was taken out without my consent,", "pos": "I got a message saying I made a withdrawal from the bank machine, but I did not.", "neg": ["I'm trying to activate the auto-top up function. Where is it?", "When can I expect my transfer to reach my account?", "What kind of costs are involved for exchanging currency?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "I would like for someone to tell me which fiat currencies that your company supports.", "Explain why I can't do a transfer to an account.", "My card payment was reverted, why?", "I made a cash withdrawal at an ATM but it still says pending in my account.", "Do you have any fees if I want to add money using an international card.", "How many transactions can I do with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see a cash withdrawal in the app that I did not do.", "pos": "Help!  The app says I took out cash but I didn't!", "neg": ["How do I get to the virtual cards?", "Can you tell me why the card payment came back?", "What is the currency exchange fee?", "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "I am missing my refund.", "Are their certain cash machines where I can change my pin?", "I can't do any business with this virtual card.", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "You did not give me the correct exchange rate for an item that I bought.", "What is the process for unlocking the pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app is showing a cash balance that I did not receive.", "pos": "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "neg": ["If I need to cash foreign transfers, how does that work?", "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "I am having trouble verifying my id.", "What do i do to get a physical card?", "Why would my payment for my card show as pending?", "I can't input my pin again.", "The top-up did not go through.", "I have a payment I didnt make on my account", "How many transactions can be made with a disposable card?", "I need to reset my passcode, this one isn't working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "pos": "Why is there extra cash in my account?", "neg": ["What's the process to receive a second card?", "Why do I see extra charges for withdrawing my money?", "At what age can a person open an account?", "I want to add money to my international card, so are there any fees charged to do this?", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "What cards and currencies can I use to top up my account?", "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "How do I get a new expiration date?", "What is the present state of the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "pos": "Help!  The app has an ATM withdrawl that I didn't make.", "neg": ["How long do top-ups take to go through", "Should I be seeing a fee applied for my money transfer?", "What kind of fiat currencies are supported for holding and exchange?", "I was given the wrong amount of cash", "What are my options for topping up, automatic and/or manual?", "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "Why has my top up been returned?", "There is a  €1 fee on my account I didn't authorize", "Can I see my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In the app, I see a withdrawal I didn't make.", "pos": "What do I do if I do not recognise a cash withdrawal?", "neg": ["I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "Why do we need to verify top-ups?", "In my statement, there was an extra €1 fee", "I am not satisfied with your company.  Close my account.", "Why do my transfers keep failing?", "How long do I have to wait for a US transfer?", "What do I do if my card expires soon?", "Today I was out eating and my card was declined. Why's that?", "Please help me, there is a transaction in the incorrect account.", "Can I get a card in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "pos": "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?", "neg": ["Why did my transfer to a beneficiary fail?", "Do the disposable cards have any restrictions?", "I need my card to be activated right now.", "Explain why my card payment wouldn't go through.", "I payed with the card and there was an extra fee?", "How can i make my card active?", "Why wouldn't my contactless work for the metro?", "Tell me what I should do after my card expires.", "Why was I charged a fee for transferring money", "What type of ID do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "pos": "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "neg": ["What am i missing to verify my id?", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "Why am i being double charged for something?", "How do I activate my new card", "I got a new address and need to change my old one.", "I did not get all the cash at ATM.", "Are there any disposable virtual cards?", "What would II do if I wanted to activate my new card", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.", "How do I set my physical card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my card has been compromised because of a strange withdrawal", "pos": "Why is my app showing me taking money that I did not take out?", "neg": ["I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "i accidentally entered in my retailers information, what should i do next", "Will a beneficiary not accept a transfer?", "Where can I modify my information?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "What is the procedure for depositing a virtual card", "May I get an account for my daughter?", "Today I was out eating and my card was declined. Why's that?", "Why is my card not working anymore?", "Is there any way to get my salary in a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a cash withdrawal in my account that isn't mine.", "pos": "I see cash withdrawal activity in the app that is not mine.", "neg": ["My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "The app is showing a direct debit transaction that I did not perform", "who do I talk to, to cancel a transfer?", "My transfer did not work, what was the reason?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "The card payment I attempted to make failed.", "There's a payment in the app that I didn't authorize.", "I transferred some money but it is not here yet", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "If there isn't much money left over, will it top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do when a charge has been made that I did not make?", "pos": "What should I do if I see an unauthorized withdrawal on my statement?", "neg": ["Why is my transaction taking so long to complete?", "What should I do if my phone is lost or stolen?", "How can I go about resetting my passcode?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "My card payment wasn't declined", "I asked for cash but I did not receive all the funds", "A direct debit payment that I didn't authorise shows up in my app.", "Is there a charge to use a Top up card in the US?", "What is wrong with my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is showing mt withdrawals that aren't  mine.", "pos": "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "neg": ["Can I get a Visa or does it have to be something else.", "How do I locate my PIN now that I have my card?", "Can I get a card if I don't reside in the UK?", "My card is missing!  Help!", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "How do I obtain a second card?", "I was charged a fee for withdrawing cash.", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "A Bank ATM did not give my card back. What do I do now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is unexpected money in my account.", "pos": "There is a cash withdrawal on my statement that I did not make", "neg": ["Can you help me activate my card", "Can you assist on apple watch top ups?", "Why is my balance the same after a transfer?", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "I got a cheque that I want to top up with?", "I would like a card please.", "How do I go about transferring money into my bank account?", "is there something blocking me from making transfers", "When can I expect to receive my card?", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "pos": "There's a cash withdrawal I am certain I did not make", "neg": ["My card payment was reverted, why?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.", "I have a payment which has not been approved.", "can i get a card if I live in the usa?", "My card is not able to be activated how do I get it to work?", "How do I know where my funds come from?", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "stop the transaction", "My cash deposit from a week ago is still not in my account. Can you help me please?", "Can you tell me the cost of a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a cash withdrawal on my statement that I am unsure of.", "pos": "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "neg": ["How do I get money from friends?", "My cash withdrawal was short.", "I want to close my account due to poor customer service.", "As far as courtries go which ones are supported?", "I believe that my card has been stolen!", "Why do I need to verify the top-up?", "Help me.  The passcode doesn't work.", "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "Am I supposed to verify my identity?", "What currencies does google pay top up accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this cash withdrawal I don't recognize?", "pos": "there is money in my account that i didnt put there", "neg": ["How can I choose between Visa and Mastercard?", "How do I find out where my funds came from?", "I'm not able to activate my card how do I fix this problem?", "Is a physical charge extra", "I can't do any business with this virtual card.", "How long is a delivery to the US?", "I tried using my card at multiple vendors and now it's not working.", "What is this strange payment in my account?", "What do you charge to top up US cards?", "What is my identification used for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Some cash withdrawal that I didn't make showed up in the app.", "pos": "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "neg": ["i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "phone is gone", "I have transactions that I don't recognize - I think someone is using my card.", "How do I know what my account is set to, I am paid in GBP?", "My virtual car is not working.", "What is the maximum top up?", "Can you explain the various transaction times shown on my statement?", "How long will it be to get this new card?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "my phone was lost"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there extra cash in my account?", "pos": "I believe my card has been compromised as there are funds showing that I did not receive.", "neg": ["I was double charged at a restaurant can you take the second charge off?", "I am trying  to  transfer and  it has been  stopped why is  that", "Please help, the atm swallowed my card, what do I do?", "Top-up is loaded into the card and no update.", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "Please show me how my friend can send me money.", "How do I get my virtual card?", "I wasn't allowed to transfer to my account", "I just got my card and cannot get it to work.", "Its been several days and my cash withdrawal is still pending. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My account shows that I made a cash withdrawal but I cannot remember doing so!", "pos": "What should I do if I see an unauthorized withdrawal on my statement?", "neg": ["Account topping up bank transfers to my account assistance please?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "How would I top up with a cheque?", "I don't recognize this payment at all!  Help!", "I want to cancel a transfer I just made.", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Tell me why there is a charge on my cash withdrawl.", "I have a payment that I didn't make.", "What is the charge to make a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a strange cash withdrawal in my statement", "pos": "There has been an unusual withdrawal from my account, can you help?", "neg": ["Where can money withdrawals be made?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "Can you change the rate for the item I bought in a different currency as it is wrong?", "In the exchange and holding, what fiat is allowed?", "The ATM stole my card!", "I live in the EU.  Can I order one of your cards?", "I think my card is lost.  What do I do?", "I attemped a transfer and it didn't go through.", "How long does it take for a purchase to go from pending to authorised?", "Why can't I buy cryptocurrency on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app says I got cash from an ATM but I didn't", "pos": "I see cash in my app but I did not get it.", "neg": ["I wanted to withdraw $100 from the ATM but I only got $20", "What do I do when I get close to the expiration date of my card?", "Where do I activate my card?", "Are cards available in the EU?", "What types of fiduciary currencies are supported for tenure and exchange?", "I was charged and shouldn't have been charged when using my card!", "Why isn't the transfer to my account showing up?", "I might have been charged on my debit statement by fraud.", "Is there a transaction limit for a disposable card?", "What can I do if I lost my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what the cash withdrawal is in my statement?", "pos": "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "neg": ["When I went to get cash, it was declined!", "I no longer have my phone with the app, what should I do?", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "How do you top-up using cash?", "what is the average wait for transfers", "why wasn't a transfer to account approved", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "My top-up failed to go through.", "Why hasn't my card payment cleared yet?", "What does pending mean on a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "pos": "I have a cash withdrawal that I do not recognise.", "neg": ["What kind of money can I hold?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "I requested a refund but can't see it.", "The app is not able to realize that it is me.", "There's a card payment I didn't make", "Can I track history on funds?", "I can't withdraw money", "Is there a way to find an ATM around me?", "I think the bank made a mistake on the exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "pos": "there is money in my account that i didnt put there", "neg": ["I'm looking at my statement, and my refund is not on there.", "What am I going to need in order to verify my identity?", "Can you explain why my payment is still pending?", "I would like to exchange currency  What types are there?", "My card payment didn't go through.", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Is my top up not working?", "When I top-up, the app reverts it.", "Can i choose a specific delivery date?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see money go out that I didn't withdraw.", "pos": "I see cash withdrawal activity in the app that is not mine.", "neg": ["Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "Why is the top-up I made still pending.", "What should I do after I've moved and need to update my personal details?", "I forgot the passcode on my app.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "My plans may change so I may need to change from GBP to AUD.", "I need to urgently transfer something from China. How long will it approximately take?", "I was wondering, Can I get my pay in another currency?", "Was there a problem with topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "pos": "there is money in my account that i didnt put there", "neg": ["Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "I was unable to transfer money from my account.", "Why are you charging me fees for using my card?", "Can I cancel a transfer I made", "Can exchanged be made to EUR?", "What do I do if my disposable virtual card doesn't work?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "What reasons could cause my top up to be reverted", "Are you aware of any charges for receiving money?", "I think my card is expiring, what happens then?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "pos": "There's a cash withdrawal I am certain I did not make", "neg": ["How come I can see an extra charge for my transfer?", "Can you delete the account?", "When will I get a new card when I order it, and how much will it cost.", "Please explain how disposable virtual card work.", "Can I link my card I previously received?", "I tried to get funds in hard cash but it was rejected!", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "I didn't mean to do the transfer, is there any way to cancel it?", "Is there a fee for a cash withdrawal?", "Where's my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My bank app said that I got cash from an ATM, but that's a mistake.", "pos": "I didn't withdraw the amount of cash that is showing up in the app.", "neg": ["How do I withdraw money?", "Why is the transfer still pending?  Can I do something?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "Where is the transfer to my account that I made?", "I lost my card. Can you help me?", "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "What are the limits to where my card will be accepted?", "Why haven't I been given a virtual card yet?", "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "I am wanting to refill my card, is there a charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "help, I see money missing I didn't take out.", "pos": "I think there's been an unauthorized cash withdrawal from my account.", "neg": ["My app shows a direct debit that isn't mine.", "why do you verify the top up", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "How do I receive more physical cards", "How do I reactivate a card I thought I lost?", "What is the process for activating a new card.", "How do I delete my account? I am dissatisfied with the service.", "Why am I charged an extra fee on my card?", "I'm having problems with ID verification", "I think my card payment has been reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is random cash in my account.", "pos": "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "neg": ["Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "What do you need my identity details for?", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!", "When I made a cash transfer abroad the wrong exchange rate was applied", "What can I do to track the card you sent me?", "Not sure what my password is.", "I need to know what foreign exchange rate I can get.", "I answered so many questions about my identity. Why do you need this info?", "What should I do when my card reaches its expiry date?", "It says pending status for my payment. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what this cash withdrawal is?", "pos": "There is a cash withdrawal on my statement that I did not make", "neg": ["I could not use my card in a store.", "Do you ship your cards anywhere?", "What reasons would a topup fail?", "What's the fee for exchange of foreign currencies?", "Can I have a new card shipped to China?", "How can I change my name in my profile?", "I was charged $1 in a transaction.", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "I do not need GBP, I need AUD, how do I convert it?", "Can you tell me how I would go about learning where my funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see non-received cash in my app.", "pos": "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "neg": ["Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "I need to find out why my pending payment hasn't gone through.", "Why was I charged a fee? I thought shopping was free?", "I blocked my card by mistake, how do I unblock it?", "I cant prove who I am", "Why can't I use this beneficiary?", "I am adding money, what currencies do you accept to do this?", "I need an accurate exchange rate, when I make my withdrawals.", "I got a new address and need to change my information.", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A withdrawal is showing that I don't recognize", "pos": "What is this withdrawal as I do not remember making it.", "neg": ["Please can i get a disposable virtual card as well?", "Can it specifically be delivered on a certain date?", "Can I receive a refund for an item I purchased?", "Why isn't my google top-up pay working?", "What different currencies can I get?", "I didn't see the money I added to my card.", "Why was I not able to complete my transfer?", "Why hasn't my withdrawal shown on my statement?", "What are the countries you support.", "What do I do to link my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this withdrawal as I do not remember making it.", "pos": "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "neg": ["I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "The refund doesn't show in my account", "Do you think you're asking for too much information about me?", "Why is there a direct debit fee in the App when I didn't do it?", "I can't find my phone and I'm worried someone is going to use it", "I did not ask for the amount of cash that I received.", "€1 was in my statement as an extra fee.", "How do I see the source of my money?", "How can I switch on my new card?", "When will my pending payment finish?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app says that I got cash in an ATM and I didn't", "pos": "What is the strange cash withdrawal on my statement?", "neg": ["Is there a fee for a cash withdrawal?", "I exchange currencies a lot.  Can I get a discount?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "my pin hasn't arrived in the post! How do I cancel it or get a new one?", "Will my transfer be done soon?", "i made a payment with my card and was charged a fee, why would you do that", "I seem to of forgotten my passcode.", "Why can I not make a transfer?", "Do you offer disposable virtual cards too?", "My card has been lost / stolen"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  The app says I took out cash but I didn't!", "pos": "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "neg": ["There is a direct debit that I didn't set up, what should I do?", "I have been charged an extra fee when buying from your store. Why is this?", "I want to reactivate my card, I thought I had lost it but I found it.", "I made a mistake and did a transaction to a wrong account, can I cancel?", "A transfer is pending.", "I would like to know the countries you are offer services in?", "I need to make a purchase online, where is my virtual card?", "I have to make more then a few disposable cards per day.", "Can you help me retrieve my card?", "I forgot my pin and am blocked now. Can I reset it somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think there's been an unauthorized cash withdrawal from my account.", "pos": "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "neg": ["I'm not sure why my card didn't work", "Can I transfer money using a different currency?", "Do I need to verify my top-up?", "Are there any limits if I use these virtual cards?", "How many times can I auto top-up?", "I received my new card.  Where is it in the app?", "I received the wrong amount of cash from the ATM. Can you help?", "Do you have an age limit?", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "I want to link to my card card with you, how?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do if I see an unauthorized withdrawal on my statement?", "pos": "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "neg": ["Exchange fee help?", "I got a strange fee when I used the ATM.", "Why hasn't my account updated?", "Can I change my PIN in Austria?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "Is there a limit on auto top-up?", "Someone might be using my card that is not me.", "How can I verify the top-up card?", "My transfer to an account failed.", "Why is there an unknown card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't withdraw cash but I see that transaction on my app", "pos": "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "neg": ["My cash transaction isn't showing on my account", "If I'm getting my identity verified, what all do I need?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "Why isn't the transfer I made to a friend showing?", "Somebody used my card without my knowledge!", "I deposited some money, but the balance has not changed.", "phone is gone, what should i do", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Is there a maximum for top-ups?", "I don't have the device I used to log onto the platform so I can't access it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "pos": "Why is there some cash that I did not deposit in my account?", "neg": ["How would I top up with a cheque?", "Can I exchange my money for EUR?", "I live in the UK. Can I get a card?", "What are the rules for using disposable virtual cards?", "Will you charge an extra fee for top ups?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "Please help me.  My card is missing.", "Why am I being declined?", "I see a direct debit transaction that I didn't make.", "Can my children get an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "pos": "There's an unauthorized cash withdraw", "neg": ["Can I update my details?", "After my checque or cash deposit, my balance didn't update.", "I transferred money but the balance did not update.", "I've just got married and want to change my name.", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "I need to get a disposable virtual card?", "Why was my cash withdrawal declined by the ATM?", "Is there a function where I can top-up automatically?", "If I exchange foreign currency, are there any other charges?", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "pos": "There was money taken out of my account, and I'm pretty sure I didn't do it.", "neg": ["I topped up but the app denied it", "how do I find the code to verify the top up card?", "Do you support fiat currencies?", "Why didn't my transfer complete?", "How do I make my PIN work again?", "Is there any reason my cash withdrawal still shows as pending?", "Do you have the best exchange rate?", "Why can't I take money from my account?", "Are their certain cash machines where I can change my pin?", "Do you need to know my first and last name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I report a cash withdrawal that wasn't me?", "pos": "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?", "neg": ["Why do the top-ups need to be verified?", "I think I have an extra transfer charge.", "I purchased this item and would like a refund", "Do I get a discount if I exchange currencies a lot?", "Do I have to pay extra if I use an international card to top up my account?", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "How long will my transaction take?", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "Where can I order a card when I am in China?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is my app showing me taking money that I did not take out?", "pos": "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "neg": ["i need to know about exchange rates", "How do I get a card in the EU?", "Why is there are there two of the same transaction?", "When will my top up process?", "I dont have a pin", "Is there a top-up limit?", "Is there a tracking number for the card?", "I got billed an extra pound!", "For the identity check, do I need any kind of documentation?", "I received my card, how do I get it to work in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see cash withdrawal activity in the app that is not mine.", "pos": "There is money missing from my account.", "neg": ["My account transfer was not cleared.", "The top-up did not go through.", "Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "I am just waiting for the transaction to be completed.", "No transactions are being accepted, what's wrong with my card?", "It is listed in my app that I made a payment which I did not actually make", "What is my password?", "Can I track my card while it is in the process of delivery?", "Is it possible to change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are funds in my app that I did not receive.", "pos": "There's a cash withdrawal I am certain I did not make", "neg": ["I was charged twice, when I didn't purchase anything twice.", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "Why am I not allowed to add a certain beneficiary?", "Whats the minimum age to have an account", "I can't find out how to top-up my account using cash.", "Will I be charged for exchanging foreign currencies?", "Which flat currencies can I use from you?", "The transfer I tried to make failed.", "I see some transactions that I don't recognize.  I think someone stole my details.", "How can I make my card ready to use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Some cash has been withdrawn but I didn't do it.", "pos": "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "neg": ["I've been waiting for 3 days, why is my withdrawal still pending?", "I have a fee for cash withdrawal", "how do I know where I can get money withdrawn?", "Is my card accepted anywhere?", "Are there any restrictions on where I use this card?", "When will I receive my card?", "What do the disposable cards do?", "i have yet to get my pin", "What's the process for topping up my card?", "Why am I not allowed to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there some cash that I did not deposit in my account?", "pos": "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "neg": ["ATM only gave me $20 instead of $100", "What are the limitations on the disposable cards?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "Am I able to add money into my account using my American Express?", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "Where are the virtual cards?", "I want to change my account details.", "Why do I have duplicate transactions for one purchase?", "I attemped a transfer and it didn't go through.", "Can you tell me how many currencies I can hold?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "pos": "I didn't withdraw the amount of cash that is showing up in the app.", "neg": ["What currencies can I not hold many in, if so what are they?", "I was charged a fee when withdrawing cash, can you explain why?", "Can I order a new card?  Mine is about to expire.", "Why isn't the transfer to my account showing up?", "Do you allow currency exchanges?", "There's something wrong on my bill. A transfer fee should never have been added.", "I do I top up from my Apple Watch?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "I've been waiting since Friday, where is my money?", "What can i pay with out  fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?", "pos": "There is a cash withdrawal on my statement that I don't recognize", "neg": ["passcode retrieval", "The refund I asked for isn't showing up", "I am interested in a Visa or Mastercard. Do you offer them?", "What do I do if I've been charged twice for the same transaction?", "I have a trasnger that is pending and wondered about it.", "Can my job deposit my wages directly into the account.", "My top-up hasn't gone through, what happened?", "I have a payment that hasn't went through yet.", "Transferred to account is not successful, help please?", "My transfer to an account failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There has been an unusual withdrawal from my account, can you help?", "pos": "There's a cash withdrawal I didn't make", "neg": ["An extra fee of €1 was in my statement", "How do I know if my top up worked?", "Do you give out Visa or Mastercards?", "Why do you need me to do an identity check?", "I used my card to make a payment and wondered why the payment was reverted?", "Please explain why the funds I added were returned to my account.", "I am not satisfied with your service.  Close my account.", "Why is there a fee for my transfer?", "How do you check my identity?", "How did the extra charge on my card come in effect?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "there is money in my account that i didnt put there", "pos": "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "neg": ["You can use it anywhere that accepts Mastercard.", "The wrong exchange rate was used for my cash withdrawal", "I have a pending transaction", "I need more physical cards.", "Can I have a Visa card?", "Please inform me how to get a new card as mine is about to expire.", "Your machine took my card. How do I get it back?", "I'm being asked for a verification code. Where do I find it?", "Can I put my found card back into the app on my phone?", "Verifying the top-up seems like a hassle."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "pos": "I don't recognize this withdrawal on my statement", "neg": ["Where is the PIN for my card located?", "How can I verify my top up?", "I want to get a Visa card", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "Why would I need a disposable card?", "I couldn't get the money I needed.", "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "I've made a bank transfer but the money doesn't seem to be in my account.", "i used a check check yesterday to balance my account and it isn't showing up?", "Can I start an account for my kids?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a cash withdrawal that I do not recognise.", "pos": "There's an unauthorized cash withdraw", "neg": ["Can I transfer using SWIFT?", "Is it possible to get another card?", "how long does it take for a transfer from Europe to go through?", "I need to know the if there is a limit on the amount for auto top-up.", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "What limits are there on the virtual cards?", "Why are the things I bought earlier today still showing as pending?", "I want my purchases cancelled.", "Please explain why my transfer attempt was declined. Thank you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A cash withdrawal has been done that I didn't do.", "pos": "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "neg": ["When I was transferring money I was charged extra why?", "how to get new card?", "Purchases I did not make are appearing in my bank statement?", "Where can I update my pin number?", "You accepts my card?", "Why am I being charged for withdrawing cash but haven't in the past?", "this verifying the top up is annoying", "I was given the wrong exchange rate when getting cash", "What reasons would cause my card payment to be cancelled?", "How do I get a new card as your machine swallowed mine!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "pos": "I think someone stole money from my card", "neg": ["Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "Why am I not allowed to verify my id?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "why have i not got my new card?", "I was charged a transfer fee, why is that?", "When will I receive the card?", "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "A payment is pending", "I think the exchange rate is wrong for my ATM withdrawal", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think someone stole money from my card", "pos": "What is the strange cash withdrawal on my statement?", "neg": ["How soon will my balance be updated to reflect my transfer?", "Are there any disposable virtual cards?", "Why won't my transfer to another account work?", "Can I top-up via Apple Pay?", "My passcode was denied.", "I would like to top up my account automatically. How do I do that?", "I have not seen any changes in my account balance(s) after making a transfer.", "I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why", "How can I change my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "pos": "What is the strange cash withdrawal on my statement?", "neg": ["What retailers accept my card?", "I no longer have my phone.", "What is the process to activate a card", "Where can I find the auto-top option?", "Where can I edit personal details?", "Why isn't my google top-up pay working?", "What is the extra fee on my statement?", "What if my top up doesn't go through?", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "I'm looking to get an additional card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's an unauthorized cash withdraw", "pos": "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "neg": ["How can disposable cards be used?", "Can you tell me why my card keeps getting declined every time I try to use it?", "When will my deposit post to my account?", "Can you tell me what the disposable cards are used for?", "Can I add a card to back into the app?", "Why was there an extra charge because I used my card to pay?", "why was i charged a fee to transfer", "I want to give a second card for this account to my daughter, would this be possible?", "My top up is pending still", "Where are you present globally?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see cash in my app but I did not get it.", "pos": "Some cash was withdrawn in the app, but I did not do it.", "neg": ["I would like to know where the funds are at.", "How long does it take for something to be delivered to the U.S?", "Why was I unable to finish this transfer?", "The wrong account was used during a transaction.", "What are the restrictions on auto top-up?", "Is there something that I can do since my phone was stolen yesterday?", "There's a payment in the app I don't recognize.", "What is the top up code for?", "Can the card be mailed to Europe?", "i have been trying to add money with apple pay but it wont work, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "pos": "There is a cash withdrawal on my statement that I did not make", "neg": ["I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "I am interested in cancelling a purchase", "withdrawal pending meaning?", "What do I do to activate?", "When I got cash, my exchange rate was off.", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "Can I see where my funds come from?", "What is the charge for exchanging currencies?", "Can I use my social security card as a form of identity?", "What information do I need to gather in order to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app shows a withdrawal that I did not make or authorize.", "pos": "There's a cash withdrawal I didn't make", "neg": ["why hasn't my cash arrived yet from my cheque?!", "I need to cancel a transaction.", "What if I need to use GBP instead of USD?", "I found my old card. Can I link it back into the app?", "I can't see all the refunds in my statement", "Can I increase my top-up maximum?", "How do I prove I am who I am?", "Could you please freeze my card immediately?", "I got a declining message during a transfer? please tell me why", "I deposited a cheque with some money, but the balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app is saying I made a withdrawl but I didn't.", "pos": "I don't recognize this withdrawal on my statement", "neg": ["Why is my top-up showing as reverted?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "Is it possible to get a real card?", "Why isn't my money from a check deposit showing?", "I'm not sure why the card payment didn't work.", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "If my card was lost or stolen can I re-link it?", "Please tell me how to get a card if I reside in the US."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a cash withdrawal that I don't recognize.", "pos": "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "neg": ["I locked myself out of my account, how do I unblock my PIN?", "I tried to transfer but it was declined", "I think the exchange rate for the cash I withdrew wasn't correct.", "What documentation is needed for the identity check?", "something is wrong with my exchange rate charge", "I have to quickly transfer something to China. How long will it take to arrive there?", "What is this random charge of one pound doing on my account?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "Can I change from AUD to GBP?", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The app says I made a cash withdrawal even though I didn't.", "pos": "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "neg": ["I need assistance addressing a direct debit that I did not do myself.", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "what is the average wait for transfers", "Can I add money to my card automatically during a trip?", "The exchange rate applied is wrong for my international purchase.", "I want to transfer money to a beneficiary, but I couldn't.", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "I made a purchase but never expected to see a fee charged for the transaction.", "My transfer is still pending, why?", "How do I dispute a direct debit that I didn't do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing in the app, some cash witdhrawals that I did not authorize.", "pos": "There is a withdrawal on my account that I don't remember initiating.", "neg": ["Is there a fee to add money to an international card?", "I need to know if you will accept my credit card.", "My withdrawals were going smooth until I got declined today. What is going on?", "My physical card is not working", "There was a fee charged when I paid with my card.", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Where can I locate my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I see a random withdrawal in my app?", "pos": "My card shows a cash withdrawal I don't recognize.", "neg": ["There is a payment that has not processed.", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "Why is a transfer I have still pending?", "Why is my card payment pending?", "Changing my PIN", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "I lost track of my card", "I want to give a second card for this account to my daughter, would this be possible?", "Why are my payments not working and show pending?", "How much does a transfer cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card shows a cash withdrawal I don't recognize.", "pos": "What is this witdrawal", "neg": ["Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "I hate this company! Can you delete my account?", "Can I get a Visa or Mastercard?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "Can I use a credit card from the US to top up?", "The transfer I made isn't reflected in my balance", "How can I cancel my transfer?", "What is this fee for transferring money?", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are funds showing in my app that I did not receive.", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["I need my card soon.", "Can I set the account to auto top-up?", "I don't know where the top-up verification code is.", "Help me terminate and close my account.", "Why did I have to pay extra because I paid with my card?", "I just did a money transaction but its not showing they received it", "My cheque deposit didn't seem to work.", "Why do some of my payments have fees?  I don't understand.", "What is the max amount of disposable cards I'm allowed.", "I would like to use one of my cards for a family member. Is that allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a withdrawal on my account I didn't make.", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["What are the top up fees for using an European bank card?", "Has there been any activity on my card today?", "What form of payments can I use for topping up?", "Could you send me and up date on the arrival of my card?", "I was charged an extra pound for no reason. Why is that?", "Can I get information on the identity checks?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "I wish to top up using a cheque.", "Why does a cash withdrawal show as pending?", "My money transfer has not yet occurred"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help!  The app has an ATM withdrawl that I didn't make.", "pos": "I noticed that there is a withdrawal in the app that is not mine.", "neg": ["Is there any way to get another card on the same account?", "I can't see a refund for a return I completed recently.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "Where do I go to order my card?", "Why did you charge a fee when I withdrew from an ATM?", "I want to give a second card for this account to my daughter, would this be possible?", "Was I charged extra for using my card?", "Why did I get charged a fee on my card?", "What's the amount that I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a withdrawal on my account that I don't remember initiating.", "pos": "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "neg": ["How much is the charge for a foreign currency exchange?", "My card is stuck in the ATM?", "can i use both visa and mastercard", "I can't be sure, but I think that someone may be using my card.", "When should I expect to receive my card?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "I see a direct debit that I didn't authorize", "Can you give me a virtual card?", "How come a fee was charged when I tranferred money", "The exchange rate from my card payment isn't right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Some cash shows up on my app.", "pos": "I did not make a cash withdrawal that is on my statement", "neg": ["I received my new card.  Where is it in the app?", "I need to get a card, how do I do that?", "i transfered and yet it is still pending", "I didn't make this payment!", "Why have I been charged an extra £1?", "Do I need to add my salary?", "Can I reactivate a card?", "Can I get a card in the EU?", "the money i transferred didnt arrive", "Is it possible to hold money in different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I see an unauthorized withdraw.", "pos": "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "neg": ["I can't seem to use my card. Can you help?", "How can I prove I am me?", "Why hasn't my friend received the money i sent them yet?", "My top-up has not posted.", "I need a number of disposable cards everyday.", "For SEPA transfers, what kind of charge will be applied?", "My top-up was just cancelled.", "Where can I use my card to pay?", "Where do I have access to a virtual card?", "Do you allow exchanges of EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am seeing in the App a some cash withdrawal that does not belong to me", "pos": "I did not make a cash withdrawal that is on my statement", "neg": ["At what age can I open an account?", "I have heard about these disposable virtual cards but don't understand how they work.", "My card was declined at a restaurant today and I don't know what the problem is.", "What different currencies can I get?", "I lost my passcode.", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "What can I do to verify my card?", "I am looking to transfer some money from my other bank account into this one.", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "What's the closest place to withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a cash withdrawal on my account that I didn't make", "pos": "I don't recognize this withdrawal on my statement", "neg": ["Why did I get charged extra?", "I was charged an incorrect exchange rate for a withdrawal.", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "How long do transfers take, mine just says pending?", "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "Why is my transfer not showing", "Is there an alternative to a physical card?", "How can I top up my card with another card?", "I am not able to see the card PIN anywhere?", "I have duplicated transactions on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed that there is a withdrawal in the app that is not mine.", "pos": "What is the strange cash withdrawal on my statement?", "neg": ["How do I reactivate a card I thought I lost?", "Will you charge for a physical card?", "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "Why didn't my transfer to a beneficiary happen?", "What should I do if I can't prove my identity.", "why hasn't my cash arrived yet from my cheque?!", "Do I get charged if I am receiving money?", "How do I get Top Up to work in Apple Pay?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a cash withdrawal on my statement that I don't recognize", "pos": "I didn't withdraw the amount of cash that is showing up in the app.", "neg": ["I am having trouble finding the top-up card verification code.", "Why is my top up not completing?", "Explain why a card payment would be cancelled?", "How long do I need to wait til my top up isn't pending?", "Someone stole my card!", "I want to change my PIN.", "Please explain why my payment was declined? I thought everything was good.", "Why use a disposable card?", "There is a strange payment on my card.", "Why is my money not in my account. I have already sent it out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe my card has been compromised as there are funds showing that I did not receive.", "pos": "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "neg": ["What is needed for identity verification?", "I need to update my phone number.", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "what is this charge i didnt do it what can i do", "There are automatic debits on my account that I did not make.", "From what countries can I use an account?", "What are you exchange rates?", "Why is there an unknown card payment?", "I'm seeing a direct debit payment that is not me.", "I found my card. How can I put it into my app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I did not make a cash withdrawal that is on my statement", "pos": "Some cash was withdrawn in the app, but I did not do it.", "neg": ["how to track the card you sent", "need my details changed", "There was a charge applied when I used my card.", "I have yet to receive my virtual card", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "I am not able to make a purchase because there is an issue with my card", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "I'd prefer a Mastercard.", "How do I top up using my card?", "When will my pending payment finish?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a message saying I made a withdrawal from the bank machine, but I did not.", "pos": "My app shows a money withdrawal that I did not do.", "neg": ["I placed a cash deposit in my account but I can't see it yet.", "I'm not happy, I want to close my account.", "Make me understand why I am charged an extra fee when I use the ATM.", "My card expires very soon.  What is the cost and delivery time to get a new one?", "What currencies do you support?", "Are there virtual cards", "I tried using my card, but it doesn't work.", "I would like to use cash to make a top-up?", "I used my card to top-up but the money is gone!", "Why did the top-up fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I think someone has made a cash withdrawal with my card!", "pos": "My app says I withdraw funds from my account through an ATM.", "neg": ["I have questions about how to transfer money to my account.", "I'm trying to verify my top-up card, but I can't find the code...?", "My top up says it is still pending", "Is it on purpose that my payment has been returned to my account?", "I have a confusing payment appear on my statement and I don't recognise it!", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "I entered the correct pin but I still couldnt get funds.", "I would like to terminate my account.", "Is there a fee for paying by card?", "I don't see the verification code for my card transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "pos": "Some cash was withdrawn in the app, but I did not do it.", "neg": ["Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "If I need delivery on a certain day, is that something that could be accommodated?", "What is needed for the identity verification?", "Do I have to pay more for exchanges?", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "Am I permitted to have a spare card?", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "I moved so I need to change my address. How do I do that?", "How do I top up?", "My transaction is on the wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "pos": "Some cash was withdrawn in the app, but I did not do it.", "neg": ["My payment is in the app but hasn't gone through yet", "Do you issue cards for someone living in the US?", "Did I not get my refund? I don't see it.", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "I'm using the app and I noticed a payment that I didn't make.", "My source of funds need verification.", "A transfer to my account was denied.", "How to I switch my money for the money used in another country?", "I got less than what i asked for in the ATM, why?", "Why was I charged twice for the same transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't withdraw the amount of cash that is showing up in the app.", "pos": "My app says I withdraw funds from my account through an ATM.", "neg": ["After purchasing an item I noticed the exchange rate was incorrect.", "How do I change the details in my account?", "Please help me get a refund?", "I paid with my card and got charged an extra fee, what's up with that?", "I need to transfer something from China, How long will it take?", "Why can't I take money from my account?", "How long does it take to make an urgent transfer from China?", "Is my card denied anywhere?", "Where did my extra fee for the transfer come from?", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!", "pos": "What is this witdrawal", "neg": ["I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "What countries can I use the card in?", "I added money to the card but the transaction didn't go through", "I made a deposit but it is not showing up in my balance.", "€1 was in my statement as an extra fee.", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "Why isn't my id verified?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?", "My recipient hasn't received the money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was money taken out of my account, and I'm pretty sure I didn't do it.", "pos": "What is this witdrawal", "neg": ["There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "I can still see money in my account after making a payment", "How do I go about getting a refund?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "I bought something while traveling, and the exchange rate was wrong.", "I need to make multiple disposable cards in a day.", "How do I verify my identity?", "If I were to do a transfer, what is the rate for that?", "My cheque is slow to cash", "Is exchanging currencies a feature of the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Cash I did not get showed up in my account", "pos": "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "neg": ["Am I able to do top-ups with Google Pay?", "how come my transfer declined", "Why did I get declined during a transfer?", "Can I use my card in another institutions ATM?", "my top up isnt there yet where do i find it", "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "My transaction went through but I was charged a fee. Why?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "I have a trasnger that is pending and wondered about it.", "What is the significance of verifying the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a cash withdrawal I am certain I did not make", "pos": "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "neg": ["How long are deliveries to the US?", "For what reason did my top-up get cancelled?", "Do you have a return policy?", "What ATMs take this card?", "I'd like to know where my funds come from.", "How old do you have to be to open an account?", "Is there a charge for getting my money?", "What businesses can I use this card with?", "How can I make my card ready to use?", "My foreign currency exchange has been applied incorrectly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is a cash withdrawal on my statement that I did not make", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["I made a transfer into my account and now I need to cancel it", "Do I have to verify the top-up?", "What do I do if I still have not received my new card?", "It looks like my card payment might have been reverted.", "Is it normal to be charged an extra fee when paying with my card?", "My accounts been charged a payment for something I didn't make.", "How can i get a refund for something i just bought?", "What is the estimated wait time on a US transfer into my account?", "My card no longer works.", "I have been charged twice for the same transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the strange cash withdrawal on my statement?", "pos": "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "neg": ["While getting cash, I was charged a fee.", "Is there a way to set up an auto top-up?", "How do I change my PIN abroad?", "I sent money to someone but they haven't gotten it yet", "Can I use my account although the identity verification has not been accepted yet?", "How many different currencies can I have my money in?", "There is a €1 extra fee in my statement", "I am unable to prove my identity", "I have a pending transaction", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.", "pos": "There is money missing from my account.", "neg": ["\nWhere can I withdraw money from?", "WHAT IS THE REASON FOR THAT", "What retailers accept my card?", "Can the card was sen to me be tracked?", "It is listed in my app that I made a payment which I did not actually make", "Is there a charge for getting more cards?", "I need to cancel a transfer I made.", "Why is there a fee on my money transfer?", "Is there a fee to top up by bank transfers?", "There is a payment that I was charged two times for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "pos": "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "neg": ["passcode retrieval", "Is there a limit on making disposable cards?", "How come my transfer got declined", "Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.", "Why is there a direct debit to my account? I didn't do that.", "Why did my payment fail?", "Hi! What documents can I use to verify my identity?", "My marital status has change, I got to correct my name to reflect that.", "I was charged multiple times for one purchase", "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't recognize this withdrawal on my statement", "pos": "My app shows a money withdrawal that I did not do.", "neg": ["I made a mistake this morning when I did a transfer. How do I reverse it?", "Why is there an extra fee charged?", "Someone must have found my card details as I don't recognize these transactions.", "Do you know why my card payment has been declined?", "I anticipate getting a Visa card", "I'm trying to take money from my account but its not letting me. Help!", "I received my salary in the wrong currency. How do I change this?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "How did you guys get your exchange rate?", "How is the exchange rate doing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There is money missing from my account.", "pos": "What is this witdrawal", "neg": ["My transfer failed to a beneficiary", "If my card is going to expire this month, do I need to order a new one?", "The ATM gave me less cash than requested", "Can you send me more cards for my account?", "How can I choose between Visa and Mastercard?", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "How can I move money from my account at a different bank to the account I have at this bank.", "What do I do to verify a top-up?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "Why wouldn't a transfer go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone else used my card to withdraw cash from an ATM", "pos": "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "neg": ["Can I change my PIN?", "How can I dispute a direct debit transaction?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "I haven't received the money from the check I deposited.", "Is there a minimum age for having an account?", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Why has my top up been cancelled", "Where do I go to order my card?", "Where can I find the exchange rate for my transfer?", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "pos": "Some cash was withdrawn in the app, but I did not do it.", "neg": ["i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "I believe that my transfer hasn't gone through.", "How to unblock my PIN?", "Are there any limits to using disposable virtual cards?", "i received my American Express in Apple pay, why is top up not working?", "The exchange rate was incorrect for this item I bought.", "Why do I have to give you my drivers license", "How do you do exchanges?", "Are top-ups allowed using Apple Pay?", "My transaction is showing several times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["Please tell me how I can get a virtual card.", "I cannot view the refunded amount in my account.", "My top up is pending still", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "do i need to wait for my card before i get pin", "cancel my account", "I don't have my card after 1 week. What are my next steps?", "If I need to top up with cash where should I look?", "Do you work in Greece?", "What are the steps needed to top up with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app shows a money withdrawal that I did not do.", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["What are the requirements to verify my identity?", "Will my other US credit card be accepted?", "My card expires soon, will you send me one automatically?", "I couldn't make a transfer because it was declined", "Who do I call to activate my new card?", "I don't recognize this payment", "The card PIN?", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?", "Are you okay with exchanges to EUR?", "My card payment didn't go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is this witdrawal", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["Can someone assist me with activating my card?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "My Apple Pay top up with my American Express card is not working? Please tell me why", "How quickly can I transfer something to China?", "I have a payment that shows twice", "What do I have to do to get the virtual card to work?", "how long does it take to get my card i am in a rush", "My card failed to work when I was shopping in a store", "I need multiple cards per day, and they all have to be disposable.", "Can I use SWIFT transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "pos": "My app says I withdraw funds from my account through an ATM.", "neg": ["My statement shows an extra fee - what is it?", "There is a potentially fraudulent direct debit on my account.", "What do I need to do in order to get a new card?", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "Is there a way I can get my card expedited?", "There are duplicate transactions on my account", "I placed my order a week ago. Is it ok that my card isn't here yet?", "Is there a way I can get a Visa card?", "How old do my kids need to be to use your service?", "my payment was rejected"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if I do not recognise a cash withdrawal?", "pos": "There's a cash withdrawal I didn't make", "neg": ["I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I have a new card. How do i top it up?", "Do I get to have one of those virtual cards I've heard about?", "Can I order a card please?", "My card payment has failed.", "is there a foreign currencies charge?", "I am interested in cancelling a purchase", "Why am I being declined?", "Is there such thing as an auto top-up option?", "Please tell me why the same transaction is showing up on my account more than once."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My app says I withdraw funds from my account through an ATM.", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["Why do I get a fee every time I transfer?", "Why do we need to verify top-up?", "My card payments have stopped.", "Where is the transfer to my account?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "I lost my card n need a new one.", "Is it possible to get a card when i'm not in the UK?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "I want to get few more physical cards", "I'd like to transfer funds using my credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Some cash was withdrawn in the app, but I did not do it.", "pos": "There's a cash withdrawal I didn't make", "neg": ["I want to link my new card. Can you help?", "I tried the wrong PIN too many times.", "What is the maximum transactions I can use on a disposable card?", "How can I fund another account with my American Express?", "What should I do if I want to get another card for someone in my family?", "I visited the ATM but got less money than what I requested. Why?", "Can you tell me how do I get a card?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "I cannot view the refunded amount in my account.", "What is the top up code for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There's a cash withdrawal I didn't make", "pos": "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "neg": ["What is the most that I can top-up to a card?", "Where did this extra €1 fee on my statement come from?", "Can you tell me why my card payment was cancelled?", "Why was my top up cancelled?", "I have a cash withdrawal that says it's pending, why?", "can i transfer money i the app", "The ATM did not give me my card back?", "My refund has not shown up in my account.   Where is it?", "What are the steps for changing my passcode?", "Account topping up bank transfers to my account assistance please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "pos": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "neg": ["When will my refund come through", "I need more physical cards than I have right now!", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "Where do I need to go to change my PIN?", "Why is there a fee for doing a transfer?", "My google top-up pay is not going through", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "I am having a problem with verifying my identity.", "My transfer is still pending", "Will I be charged for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "exchanging currencies costs what?", "pos": "What fee will be charged for exchanges?", "neg": ["What went wrong with my transfer?", "I was charged a fee when I transferred my funds, why?", "Why was I charged an extra fee when using an ATM?", "Why is there an extra charge on my statement.", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "is it possible to get a refund for something I purchased?", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "how to get a new card in china", "Where can I update my pin number?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be any extra fees if I exchange currencies?", "pos": "What is the current exchange fee?", "neg": ["How long does it take to get a refund on something I bought?", "What payment methods are used to top up?", "Shopping on line I was declined when trying to buy something.", "Will there be a fee if I receive a SEPA transfer", "What are the fees for using a European bank card?", "My top-up is taking a while to process!", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "How do I cancel a transfer?", "I have a cash withdrawal in my statement. Why is that?", "In which countries can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer any discounts for someone who exchanges currencies frequently?", "pos": "Do you offer a discount for those who perform frequent currency exchanges?", "neg": ["How can get a Visa card?", "I'm still waiting for my transaction.", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "What is with the need to have all my ID information?", "why don't you accept american express for adding money to my account", "Can the card be mailed to Europe?", "Why would my card payment be cancelled?", "Why wasn't my bank balance updated?", "Can you provide me a disposable virtual card?", "Can you delete the account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I exchange currencies on a regular basis, is there a discount?", "pos": "Is there a few for exchanging foreign currencies?", "neg": ["How long am I to wait before the transfer gets to my account?", "I want to reactivate my card, I thought I had lost it but I found it.", "My identity verification didn't work", "I wish to cancel a transfer", "Can I link my card I previously received?", "What is the Top up rate charge for using a card in the US?", "I have a pending transaction", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "Tell me how to verify a top up.", "The amount of money I pushed at the atm machine did not come out of the machine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the cost for exchanging currencies?", "pos": "How high is the exchange fee?", "neg": ["Why is there a fee associated with card use?", "My transfer failed, why did that happen?", "The ATM I used for foreign currency provided the wrong exchange rate.", "why was my payment reverted on the app", "How do I turn on my new card?", "Can I put my old card back in the app?", "Can you please explain disposable virtual cards for me?", "I took out money, and didn't get all of it.", "Now that I have my card, how do I connect it to the app?", "What is the max I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for exchanging currencies?", "pos": "where do i find out about exchange fees", "neg": ["I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "How long will this take to get to me?", "I wanted $100 but only got $20", "How does a bank transfer for topping my account work?", "I found the card that I thought I lost, and I would like to reactivate it.", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "I would like an extra card.", "Why check my identity?", "I have been waiting over a week. Is the card still coming?", "How do I edit the personal details on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where do i find out about exchange fees", "pos": "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "neg": ["A withdraw I tried to make at the ATM was declined I don't know why.", "Why was I charged twice for my item!", "I need to transfer something to China. It is urgent. How many days will it take to get there?", "I was overcharged one extra pound!", "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "How many times can I enter a wrong PIN before it is blocked?", "What are the disposable cards restrictions?", "I think the exchange rate is wrong for my ATM withdrawal", "Why is it I am charged an extra fee when I use the ATM?", "Is there any fees associated with receiving money with this account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When exchanging currencies, is there an extra fee?", "pos": "If I exchange foreign currency, are there any other charges?", "neg": ["What do I do if I forgot my PIN?", "I have a disposable card but it does not work?", "Why did my card payment not work?", "I would like to edit my personal information .", "Needed gas, been delayed for half an hour.Please fix it!", "When will my top up process?", "What is the length of time for money to reach the account?", "help my money isnt showing up", "Is there an option to top up with a cheque?", "Why was I charged an additional fee when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer a discount for those who perform frequent currency exchanges?", "pos": "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "neg": ["Is there any way I can get more physical cards to use with my account?", "I need assistance with transferring funds to another account.", "Can you please explain why the exchange rate for the item I bought is wrong?", "Do I have to go to the bank to change my PIN?", "I left my phone somewhere and can't use the app.", "I have to verify my source of funds.", "Can I exchange USD and GBP from the app?", "is there a way to fix my top up", "I can't get the ATM to give me any cash", "How do I go about unlocking a pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a foreign currencies charge?", "pos": "Is there a few for exchanging foreign currencies?", "neg": ["Why do I see an extra £1 charge on my statement?", "Is there a reason my payment is still pending?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "How do I request a disposable virtual card?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "The store card reader would not accept my card.", "Can I cash deposit to top up my account", "I going to be traveling, can I set up auto top-up if I run low on money?", "Why was I charged a fee? I thought shopping was free?", "Which fiat currencies are compatible for exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there discounts for frequent currency exchanges?", "pos": "If I exchange foreign currency, are there any other charges?", "neg": ["How fast are transfers from Europe?", "Transferred to account is not successful, help please?", "Can this app exchange American and English currency?", "I am seeing in the App a some cash withdrawal that I did not do", "I already made a transfer and want to cancel it, how do I do that?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "My transfer failed, why did that happen?", "Is there an alternative to a physical card?", "What can you use the disposable cards for?", "What's the phone number to freeze a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to pay more for exchanges?", "pos": "Do currency exchanges cost extra?", "neg": ["How much would it cost me for a bank transfer to top up my account?", "If I don't have all my documents can they still verify my identity?", "Why are you asking so many questions about who I am", "Why has my card been charged an extra pound?", "\nDo I need to go to a physical bank to change my PIN?", "What do I need to bring for identification?", "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "This transaction needs both a Visa and a Mastercard.", "Why is the exchange rate different on my recent purchase?", "How do I know when my new card is going to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much do you charge for exchange rates?", "pos": "I exchange my currency quite a bit.  Do I get an exchange price break?", "neg": ["what are limits to top up", "Where can I edit personal details?", "Should I keep waiting for my card to be delivered?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "Help!  I forgot my password.", "Still waiting for transfer to be completed.", "How will I know when I get my refund?", "How much does it cost to top up by transfer?", "What is this strange payment in my account?", "How long does it take for cards to be delivered after ordering them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I have to pay extra to exchange money?", "pos": "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "neg": ["What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "I can't find my code", "I'd like to make a SEPA transfer to my account, but will I be charged?", "I received my new card.  Where is it in the app?", "I tried to top-up but it got denied.", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "How do I authenticate my top-up?", "I made a cash deposit, but it hasn't shown up in my balance yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an additional cost to exchange currencies?", "pos": "How much extra will I be charged for exchanging foreign currency?", "neg": ["I want to close my account now.", "I am trying to exchange AUD for GBP, how do I do that?", "How do I sign up for a card if I'm in America?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "What currencies can my account be in?", "I forgot my PIN and now it is blocked.", "I would like to track a card sent to me, how do I do that?", "I need to make my card PIN a different number", "Why am i being double charged for something?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to exchange my balance into a foreign currency?", "pos": "If I exchange currency frequently, can I get a discounted rate?", "neg": ["What is the minimum age limit?", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "I had a problem with my card payment, can you help?", "I can't get my virtual card to work at all", "I am unsuccessfully trying to make a transfer can you help?", "What is the procedure for depositing a virtual card", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "Is it possible to top up with Google Pay?", "I can't remember what my password is"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much more do you charge for currency exchange?", "pos": "What fee will be charged for exchanges?", "neg": ["I answered so many questions about my identity. Why do you need this info?", "Which atms allow me to change my pin?", "Can I set it up to add money every few days automatically while I am traveling?", "I require verification of my source of funds.", "I'm not sure if my pop-up went through.", "I might be paranoid, but someone may be using my card.", "Why is top-up verified?", "Why hasn't my top-up finished pending yet?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I had to pay a fee when buying items with my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the rate for exchange fees?", "pos": "Are there any extras for exchanging currency?", "neg": ["I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "can i get a card if I live in the usa?", "lost my card in atm", "I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "I need to transfer something ASAP from China, how long will it take to post to my account?", "Payment I did not make.", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "How long until I see a cash withdrawal?", "What is the reason that my top-up is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much do I have to pay for exchange of currency?", "pos": "How much do I have to pay to accept an international transfer?", "neg": ["Foreign currency rates were put in wrong at an ATM i used.", "I have used all my PIN tries, what now?", "How do I activate a card?", "Is there such thing as top up by cheque?", "I made a payment but it was returned.", "Can I top up for free using a European card?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "How many days do I have to wait for the transfer to reach my account?", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "I haven't received money from a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "pos": "What is the fee for a foreign currency exchange?", "neg": ["Do you accept any card and currency?", "What was the $1 charge for on my statement?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "I haven't been sent my new pin!", "Why did you charge me extra for withdrawing money?", "Do cash withdrawals cost anything?", "Why hasn't my payment gone through?", "I want to add funds to my account. What payment methods are accepted?", "How do I replace my card before it expires next month?", "Please delete my account immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a discount for multiple currency exchanges?", "pos": "Can you tell me about the exchange fee?", "neg": ["I seem to have lost my card.", "What do I do when a charge has been made that I did not make?", "I see a direct debit transaction in my history that I did not set up.", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "Do you offer disposable virtual cards too?", "What if my top up doesn't go through?", "How do I get a virtual card on my device?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "Can I have a third card?", "So my top-up failed, could you tell me why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What commission do you take for currency exchage?", "pos": "What kind of costs are involved for exchanging currency?", "neg": ["Could you please tell me why my purchases from this morning say payment is pending?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "I would like a disposable virtual card, could I get one?", "How does your app transfer the money", "I do not see the money I transferred into this account", "How can I transfer money into my account?", "Can I get a new card in China?", "Why couldn't I make a withdrawal from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does currency exchange cost?", "pos": "Do yo charge a fee for exchanging foreign currencies?", "neg": ["My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "Yesterday my phone was stolen from me :( What do i need to do about it?", "I tried to do a transfer and it's saying it declined.", "I think my transfer failed. What do I do now?", "Where can the cards be delivered?", "It looks like my card payment was sent back.", "I hate this company! Can you delete my account?", "Who gets support?", "Can my children open an account?", "I made a mistake of transferring, can I cancel my previous transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of charges should I expect to exchange currencies?", "pos": "I have foreign currency i would like to change how much will it cost me?", "neg": ["Does it cost much or take long to get a new card? Mine is about to expire.", "My refund is not showing up in my account. Where is it?", "My money is all gone. What ways are okay to add money to my account?", "I tried to top up my account and it didn't work", "When I top-up, the app reverts it.", "When will you be taking orders for disposable virtual cards?", "virtual card won't work for me", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "how do i cancel my account", "How would I be able to make changes to my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a frequent currency discount?", "pos": "I travel a lot, can I get a bulk currency exchange discount?", "neg": ["is there a limit for top up?", "I would like to cancel a purchase.", "Is it possible to change my pin if i am out of the country?", "How do I go about changing my address?", "My account is showing a double charge.", "i need a virtual card", "the balance has not changed, but I have deposited some money", "My credit card transaction was declined for a loan payment.  Can you tell me why?", "I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "What is the most that I can top-up to a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to exchange foreign currency will i be charged?", "pos": "Does a discount apply if I exchange currencies frequently?", "neg": ["I believe that a card payment I made was cancelled.", "My card hasn't shown up yet.", "How can my friend send money to me?", "My phone was stolen, help!", "What's taking my top-up so long?", "I need to terminate my account.", "Is there a reason why top-up needs verifying?", "How do I set my physical card PIN?", "My pin needs unblocking, unblock it please?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I exchange my currency quite a bit.  Do I get an exchange price break?", "pos": "What fee will be charged for exchanges?", "neg": ["I took out money and there is a fee.  Why?", "I am afraid to give you all my identify details.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Is a SWIFT transfer acceptable?", "i accidentally entered in my retailers information, what should i do next", "How come the ATM won't give me my money?", "I see a $1 charge in a transaction.", "extra fees on a cash withdrawal, not cool.", "The app says I made a cash withdrawal that I didn't make", "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for currency exchange?", "pos": "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "neg": ["It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "There was a problem with the exchange rate on a purchase.", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "The ATM won't give me my card back. I need it back now!", "How do i receive a physical card?", "Why is there a fee for cash withdrawal?", "I should not have been charged a fee for cash withdrawal.", "If I can, I would like to get both Mastercard and Visa from you.", "I got my American Express in Apple Pay, why is top up not working on my device?", "I need to know the process to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any cost to change foreign money to local?", "pos": "Would I need to pay extra for currency exchanges?", "neg": ["Explain the card PIN to me.", "Tell me why my card payment has been declined.", "Who accepts the card?", "Where can I find how to change my name?", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "Why won't the machine accept my card anymore?", "How can I unblock my PIN?", "When I bought something abroad, the exchange rate was wrong.", "How can my friend pay me?", "Why would my payment for my card show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a cost if I exchange currency?", "pos": "How much will I be charged for a cross-currency exchange?", "neg": ["I was making a purchase and it was declined and I wanted to know why.", "Can I change my PIN without going to a bank branch?", "Which ATMs take the card?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "How do I know when my new card is going to arrive?", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "I am worried about fees for top up cards?", "I transferred some cash and it has not arrived yet.", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "Can I verify my top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for exchanging foreign currencies?", "pos": "Does a discount apply if I exchange currencies frequently?", "neg": ["Can cash be used in physical locations to top up?", "I bought something with my card and I was charged a fee", "Can you please tell me why my transfer failed?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Someone has stolen my phone, what should I do?", "My PIN got blocked, help.", "What is this extra fee on my statement.", "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "When will my refund come through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I exchange currencies frequently, is there a discount?", "pos": "What are the currency exchange fees?", "neg": ["Can I mail in a check to top up?", "I did a cash deposit to my account but my balance is still the same. What happened?", "I need to move money from one of my other accounts to this one.", "I purchases several items today. Why are they still showing pending?", "What is the foreign exchange rate you will apply?", "My card is about to expire, what do I do?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "What countries can I use the card in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I exchange foreign currency, are there any other charges?", "pos": "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "neg": ["how is it possible to add another card to account", "My payment has an incorrect exchange rate.", "Why has my transfer not arrived yet?", "I cannot find my phone, what should I do?", "How do I use bank transfer to top up my account?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "Transfer unable to be completed, states 'declined'", "why hasn't a transaction to a friend cleared yet?", "What currencies do you accept to add money?", "One of my card payments, I don't recognise the name of the merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get any sort of discount on volume for a lot fo currency exchanges?", "pos": "If I exchange currencies on a frequent basis can I receive a discount?", "neg": ["Explain how to verify my identity?", "Contactless payments need to be enabled for my card.", "Why is it saying I have a pending payment?", "I used my card top-up but all of the money is missing.", "Can you tell me if I can track the card you sent me?", "My ID verification hasn't gone through yet, but can I use my account anyway?", "I'm not sure how to complete the identity checks process.", "why did my account decline a incoming transfer", "What are the details of disposable card limitations?", "Can I track the card that was just sent to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I exchange currencies a lot.  Can I get a discount?", "pos": "Are there any hidden extra fees for currency exchanges?", "neg": ["My transfer was declined. Why did this happen?", "How can I top up with Apple Pay?", "In my statement, there was an extra €1 fee", "What is the charge for sending out more cards?", "Can I use a transfer to receive my transfer?", "I made a cash deposit to my account but i don't see it", "My card is about to expire.  How do I order another?", "What are the fees associated with top up via transfer?", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "I would like to change the the PIN on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I be charged for exchanging foreign currency?", "pos": "What fee will be charged for exchanges?", "neg": ["My credit card did not go through. Can you see if it has insufficient funds?", "I do not understand what this particular direct debit is ?", "What is the dollar that I have pending on my statement there?", "Can I use a check to top up?", "Is there a fee for a cash withdrawal?", "What is the age limit for an account?", "Where in the app do I go to verify my identity?", "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "My card has been stolen what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much do I have to pay to accept an international transfer?", "pos": "What is the charge for exchanging currency?", "neg": ["I just transferred some money into my account and do not see it updated yet, can you assist?", "I am having problems with a top-up.", "Where can I get a new passcode?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "While abroad, I got cash, and the exchange rate applied is wrong.", "I would like to verify my source of funds.", "I am asking to end my account.", "What do I do if my card is about to expire?", "Is it really necessary to verify my Identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the exchange fee?", "pos": "Exchange fee help?", "neg": ["May I get an account for my daughter?", "I have been charged an extra fee when buying from your store. Why is this?", "Do I need to verify the top-up?", "I want to terminate my account", "When I bought something abroad, the exchange rate was wrong.", "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "Why can't the recepient of my money transaction see it?", "Why is my withdrawl to cash still pending?", "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "And do you have virtual cards instead of physical ones?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much extra will I be charged for exchanging foreign currency?", "pos": "Do exchanges cost more?", "neg": ["How long will it take to transfer from europe?", "Why is my refund missing in my statement?", "Can I change my pin at ATMs?  If so, what ones?", "Does the app top up automatically?", "Can I verify my top-up card?", "Why does my statement show various transaction times?", "Why was my card declined?", "Why  am I being told this  transfer will not  go thru", "What should I do since my card is trapped in the ATM?", "My topup got reverted. Please let me know if there is any issue in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are there any exchange fees", "pos": "Is there a fee for exchanging currency?", "neg": ["I tried using my card at multiple vendors and now it's not working.", "Why is the exchange rate on my card payment different than I expected?", "I cannot seem to use my card.", "Can I set it up to add money every few days automatically while I am traveling?", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "My card has been lost / stolen", "Help, I was charged twice!", "Is it on purpose that my payment has been returned to my account?", "What could the reason be that my payment card was declined?", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to have a discount for exchanging currency frequently?", "pos": "If I exchange currency frequently, can I get a discounted rate?", "neg": ["What do I do if I lost my phone?", "Is there a way to use a cheque to top up my account?", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "Cancel my transfer, please.", "where is the code for verifying the top up card?", "What are Interbanks current exchange rates?", "If my card expires next month, will I need to order a new one?", "I'm expecting a refund but it's no where to be seen", "Please explain to me the process of getting a virtual card.", "Can you help me find the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are currency exchanges free?", "pos": "Are there any discounts in exchanging currencies frequently?", "neg": ["I can't see a verification code anywhere", "I need information explaining why my top-up failed to go through", "What if I need my salary in another currency?", "How do I link the new card that I just got from you guys?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "Why was I charged extra on my app?", "Please tell me where I can update my details since I moved.", "How can I alteration my PIN?", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is the charge for a foreign currency exchange?", "pos": "Is there an extra charge to exchange different currencies?", "neg": ["that fee should not be there, you charged my cash for an unnecessary thing.", "What can I do to track the card you sent me?", "The payment for the card did not go through", "Please provide me a list of ATMs that accept my card.", "The passcode isn't working for me.", "I've forgotten my app passcode completely.", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "I bought something and I take issue with the exchange rate applied."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If someone in a different country sends me money, do I have to pay a fee?", "pos": "What is the cost for currency exchanges?", "neg": ["I took out money, and didn't get all of it.", "I made a cash deposit, but it hasn't shown up in my balance yet.", "Will you work with any fiat currencies?", "Is there a fee for a cash withdrawal?", "Do you know when the withdrawal will show?", "I am unable to use my card.", "What's the limit on total number of cards I can have?", "I need a new card before it expires.", "I can't verify my ID. Why?", "Why are all my card payments being declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to exchange some foreign currency. What's the charge for doing that?", "pos": "Can you tell me about the exchange fee?", "neg": ["It appears I have a fee in my statement.", "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "A direct debit payment I didn't do shows in my app", "How can I obtain a disposable virtual card?", "I can't find the virtual card", "can I link a card of yours I already have?", "The wrong exchange rate was applied to me while pulling out cash.", "This card payment isn't is recognition.", "How do i transfer something faster than normal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an extra fee to exchange currencies?", "pos": "What kind of costs are involved for exchanging currency?", "neg": ["I need to cancel a purchase?", "I did not get the right amount of cash from the ATM.", "In regards to my card payment, the exchange rate is incorrect.", "why would i be declined if i had money iin my account", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "Will you tell me how I am supposed to use the disposable cards?", "I received the wrong amount of cash from the ATM. Can you help?", "Is there a limit on auto top-up?", "My card wasn't working in a shop", "Is there a charge for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I exchange currencies on a frequent basis can I receive a discount?", "pos": "always exchanging currencies, do you offer a discount?", "neg": ["Where do I go to edit my personal details on my account?", "Why does it show that my transfer is still pending?", "What documents do you need to verify my identity?", "What other credit cards can I use?", "How can I move money from an account at another bank to this one?", "Why am I not allowed to add a certain beneficiary?", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "How do I auto top-up?", "Can you help me with my card, I think it's broke.", "i live in portugal. do you operate here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a few for exchanging foreign currencies?", "pos": "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "neg": ["European bank card for top up will come with any extra fees?", "Why hasn't a transaction I did to my friend arrived yet?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "How long does it take transfers from Europe to complete?", "How do I link the new card?", "Can I use the card at any cash machine?", "I've been charged an extra £1 and I don't know what it's for", "I would like to reactivate a card and wondered if that could be done?", "I'm still waiting on a payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any hidden extra fees for currency exchanges?", "pos": "What exactly is the exchange fee?", "neg": ["I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "Why have I been charged a fee for transferring money?", "I'm confused as to why my transfer is still listed as pending on the website.", "I was overcharged a pound.", "Is there a way to make my money usable in another country?", "I suspect someone used my card.", "How do I know where I can use my card?", "What is the procedure for me to get more cards on my account?", "How can I get another card?", "I want this fee reversed from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the cost for exchanges?", "pos": "Do currency exchanges cost extra?", "neg": ["I don't have a PIN at this point.", "Help me get the virtual card working.", "How do I know what exchange rate I will get?", "What should I do if my smart phone is lost or stolen?", "My wallet doesn't show my recent top up.", "I would like help to revert a transaction I did this morning", "I am still waiting for verification.  Can I use my account before I am verified?", "There is an extra small charge on my card! What do I do?", "How are exchange rates calculated at this bank?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Exchange fee help?", "pos": "Is it free to exchange currency?", "neg": ["There is a payment that I was charged two times for.", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "how long does it take to get my card i am in a rush", "I tried to top up, but it didn't finish.", "What is the disposable card for?", "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "I am unable to prove my identity", "Is there a charge for a physical card?", "I didn't receive the correct exchange rate when I got cash.", "How old do kids have to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge extra for exchanging currencies?", "pos": "Is it free to exchange currency?", "neg": ["When I use my card, it says decline?", "How do I make my transfer go through", "The app is showing a cash withdrawal that I didn't make.", "There is a withdrawal in my account I didn't make.", "how do i get a refund for a direct debit payment i didn't make", "my phone was taken yesterday, what should I do about my account?", "What card or currency can I use to pay?", "How can I tell if an AMT will take this card?", "Why did my card payment not work?", "My passcode won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me about the exchange fee?", "pos": "What's the fee for exchange of foreign currencies?", "neg": ["Delete all of my account information and my account right now.", "How do I make my card show up in the app?", "I want to know where my money comes from.", "Still waiting for transfer to be completed.", "Can I use app to reset PIN attempts?", "Please explain why my top-up didn't go through.", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "How much would it cost me for a bank transfer to top up my account?", "My disposable virtual card got rejected", "There's a payment that isn't mine on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do yo charge a fee for exchanging foreign currencies?", "pos": "Currency exchanges have any extra fees?", "neg": ["Why have I been charged a fee for cash withdrawal?", "Can friends send me money?", "Will the system automatically update once there is no more money left?", "My phone is missing.", "Why are there multiple transactions showing for one purchase?", "What do I do if I cannot access the app?", "I was charged more than once for a card payment I made.", "Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an extra charge to exchange different currencies?", "pos": "Do I pay extra for exchange?", "neg": ["I was getting some cash out of the ATM but it cancelled on me without warning.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "Do you give out Visa or Mastercards?", "Which fiat currencies are supported for holding and exchanging?", "I'm sure I have enough money so why didn't the store accept my card?", "Help!  I think my phone may be stolen or lost!", "I need my virtual card", "I'd like to make some changes to my personal information.", "Why are you charging me a transfer fee?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "pos": "What is the current exchange fee?", "neg": ["I live in Germany. Is that one of the countries you are in? What other countries are you in?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "My top up is not showing up in my wallet!", "Do you accept cash?", "What documents are required for proof of identity?", "What happens if the ATM gives me the wrong amount of money?", "Why is there an extra €1 fee in my statement?", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "My PIN has been blocked.", "How can I get my card out of the stupid ATM that ate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Any extra charges for exchanging currencies?", "pos": "Could you help my figure out the exchange fee?", "neg": ["My card payment was reverted, why?", "I'm trying to verify my top-up card, but I can't find the code...?", "Why do I have to pay extra for using my card?", "How can i make my card active?", "How do I make my card show up in the app?", "It looks like someone besides me ordered something with my card, what should I do?", "Is it possible for me to top up with a cheque?", "I used the wrong account.", "Am I allowed to use different currencies?", "Can you please tell me how long it takes for the transfer to be available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much will I be charged for a cross-currency exchange?", "pos": "Do I pay extra for exchange?", "neg": ["Reverted top up", "What is the best way to get my virtual card?", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "Why did I have to pay extra because I paid with my card?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "where do I go to top up with cash?", "I tried to make a transfer and it failed.", "I would like to activate my card what do I need to do?", "Why am I being charged for transferring money?", "My card payment has been on pending forever. What is the problem? It should have gone through at some time by now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the currency exchange fees?", "pos": "What exactly is the exchange fee?", "neg": ["I need to know what foreign exchange rate I can get.", "I would like to return my purchases", "Why have I not received my PIN", "My card is broken", "I wasn't applied the correct exchange rate when getting cash", "Which countries are you available in?", "I did a transfer but it is still pending.", "Do you know why my card payment has been declined?", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "Does it cost me to add cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "would I need to pay extra for exchanging currencies?", "pos": "Is there a charge for exchanging foreign currency?", "neg": ["I made a card payment, but it has been declined?", "How does your app transfer the money", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "what currencies do you accept?", "I think the exchange rate on my card payment is incorrect.", "On what do you base your exchange rates?", "Can my friend send me money?", "Why haven't I gotten my payment yet?", "What are the maximum amount you can do for auto top-up?", "Where do I get a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the charges if I exchange foreign currency?", "pos": "Do you charge a fee on currency exchange?", "neg": ["Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "Why did I get a fee for getting cash?", "How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move", "Can I use my card anywhere?", "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "What is the process for getting an actual physical card?", "Please delete my account and personal information.", "I see some transactions that I don't recognize.  I think someone stole my details.", "Where can I go to find out how to verify my identity?", "Do I get Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much is it to exchange currency", "pos": "Will you charge me for exchanging foreign currencies?", "neg": ["Salary in GBP has been received. Does it need to be configured into another place?", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "Can you tell me why I haven't received my new card?", "How do you Top Up on the apple watch?", "How many days do I have to wait for the transfer to reach my account?", "What do I have to do to get my PIN unblocked?", "I did a money transaction and dont have a receipt", "Can I get a disposable card?  How many can I have?  How often can I use them?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "The app shows Direct Debit payments that I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much to exchange currencies?", "pos": "Currency exchanges have any extra fees?", "neg": ["Is my fiat currency supported for both hold and exchange?", "There was an extra charge when I used my card", "I would like to activate my card.", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "My transfer hasn't arrived", "I cannot remember my passcode.", "What is taking so long with my refund?", "I'd like to get a Visa card, please.", "How can I receive a virtual card?", "Where do I order additional cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a discount if I exchange currency often?", "pos": "What is the charge for exchanging currency?", "neg": ["What types of currencies do you accept?", "Tell me if there is a limit to top-up.", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "I'd like to apply for a Visa Card.", "Why hasn't my payment gone through?", "What if I don't want to disclose all of my identity details?", "Where in the app do I go to make my new card show up?", "i need a refund from you because the merchant is refusing, can you do that?", "i cannot seem to activate card", "I blocked my card by mistake, how do I unblock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do exchanges cost more?", "pos": "What is your currency exchange fee?", "neg": ["I need my card soon.", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "When will my transfer from the US get here?", "There was an extra charge when I used my card", "Where's the button to top up with a cheque?", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "My new card came in.  How do I activate?", "my refund has not hit my account yet", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "I am trying to exchange AUD for GBP, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what the exchange fee is?", "pos": "I have foreign currency i would like to change how much will it cost me?", "neg": ["Can I make an account for my daughter?", "How can I tell if someone else is using my card?", "Someone has taken my phone from my hotel room!", "I attempted a transfer, but it failed.", "How can disposable cards be used?", "The top-up is broken.", "Please explain to me the process of getting a virtual card.", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "What type of ID do you accept?", "Where can i top my card for free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the current exchange fee?", "pos": "Will there be a charge for exchanging foreign currency?", "neg": ["Can I get a card in person?", "Help me verify my identity.", "Why have i been charged a fee for using my card?", "Help me verify the card used on a top-up.", "what is the price of a transfer?", "Set a new PIN please.", "Will I be charged to top off my account?", "I thought transfers were free, why was I charged?", "Tell me how to top up my account using bank transfer.", "Can you tell me what this cash withdrawal is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "always exchanging currencies, do you offer a discount?", "pos": "What kind of costs are involved for exchanging currency?", "neg": ["Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "Why isn't my money from a check deposit showing?", "the exchange rate for my withdrawal is wrong", "I'm confused ass to why my contactless is not working.", "What countries can I use your services?", "Can you tell me how many currencies I can hold?", "Some cash withdrawal that I didn't make showed up in the app.", "I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?", "Currently my card is broken.", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anything to do currency exchanges?", "pos": "Does it cost extra to exchange foreign currencies?", "neg": ["why do I have a pending payment?", "I think my top up has been reverted", "Can I get a Visa instead of a MasterCard?", "Is there a reason my payment is still pending?", "Why hasn't my friend received the money i sent them yet?", "My card hasn't shown up yet.", "There is a weird payment in my statement.", "Is a bank transfer acceptable for topping up my account?", "I'm wanting to get a Visa card today.", "Am I able to top up with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any type of fee for currency exchange?", "pos": "What is the fee for accepting money from a foreign country?", "neg": ["Can you tell me more about limits to disposable virtual cards?", "I have an unfamiliar direct debit in my statement.", "My new card has arrived, what's the activation procedure?", "Why am I seeing a direct debit thats not mine?", "Why am I being declined?", "For some reason, the money I added was returned.", "I'm trying to take money from my account but its not letting me. Help!", "Can I use any card and currency?", "I need to know what flat currencies you support for holding and exchange.", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any discounts in exchanging currencies frequently?", "pos": "What's the fee for exchange of foreign currencies?", "neg": ["Why can I not transfer money into my account?", "Is my card broken? I can't get cash out of the ATM", "Why didn't the ATM give me all my money", "Tell me how to renew my new card?", "What is the charge for using a Top up card in the US?", "How can i make my card active?", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "What countries do your accounts support?", "My new card just arrived, how can I activate it?", "The app passcode has completely slipped my mind."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What exactly is the exchange fee?", "pos": "Is there a pay structure for currency exchanges?", "neg": ["Where are you getting your exchange rates from?", "I would like to top up my account automatically. How do I do that?", "Google pay top up not working.", "I heard you have virtual cards. How do I get one?", "I don't recognize a charge on my statement.", "I made a deposit but it is not showing up in my balance.", "I need to get visa and mastercard", "What do I need for the identity check?", "How quickly can I transfer something to China?", "Why do I see a fee when I do a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for exchanging foreign currency?", "pos": "Is there a pay structure for currency exchanges?", "neg": ["I don't have a PIN at this point.", "Can I purchase with cash or cheque?", "What is the process for transferring money into my account?", "I lost my card and need a new one, will it cost me?", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Is it possible to order a virtual card?", "How do I go about getting hold of a virtual card?", "Where can I withdraw money from?", "I am planning activating my card was it possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for exchanging foreign currencies?", "pos": "Will there be a charge for exchanging foreign currency?", "neg": ["In regards to my card payment, the exchange rate is incorrect.", "The payment I made with my card is not showing up.", "I have a cash withdrawal on my statement that I am unsure of.", "I'm confused as to why my top-up did not go through.", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "Am I going to be charged for topping up by transfer?", "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "There should be a cash withdrawal that I haven't seen yet.", "Can you tell me where to find my top-up verification code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is the exchange fee?", "pos": "Is there a fee for exchanging currency?", "neg": ["There has been an unusual withdrawal from my account, can you help?", "I think that the card is stolen.  What are my next steps?", "There is a potentially fraudulent direct debit on my account.", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "I did a transfer and was charged a fee that I shouldn't have been!", "I want to add funds to my account. What payment methods are accepted?", "Why did I only get $20 when I asked for $100?", "Which ATMs take the card?", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "Is there a reason for my top up to be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any discounts for frequent currency exchanges?", "pos": "Do you charge a fee on currency exchange?", "neg": ["I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "Do I have to manually top up once I'm too low?", "I am waiting on this refund, hurry up.", "I can't seem to figure out why my transfers are getting declined.", "Can I get paid for this in another currency?", "Which ATMs accept this circuit board ?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "You've incorrectly calculated the exchange rate for my cash withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I pay extra for exchange?", "pos": "What fee will be charged for exchanges?", "neg": ["Can you tell me the ATMs I can use with my card?", "Is there a auto top-up option?", "Why will my transfer not go through?!  Keep getting an error message.", "Can cash be used in physical locations to top up?", "Please delete this account.", "Where are you present globally?", "Why hasn't my friend received the money i sent them yet?", "I just had a wedding and I want to take my spouses name.", "What are all the fiat currencies that are supported for both exchange and holding?", "What do I have to do to cancel a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged an extra fee if I need to exchange currency?", "pos": "Do I need to pay extra for exchanging currencies?", "neg": ["how do i setup my apple pay", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "Which US cards have top up charges?", "My credit card did not go through. Can you see if it has insufficient funds?", "What are the reasons to be charged a fee on card payments?", "Will I be charged a fee for a SEPA transfer?", "What am i missing to verify my id?", "Where can the cards be delivered?", "I have exceeded all my PIN tries", "How can I get my card to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge me for exchanging foreign currencies?", "pos": "What is the exchange fee that is charged?", "neg": ["Its been 3 days, How long will my transfer take to get to my wallet?", "Please tell me why I was charged additionally when I used the card.", "I deposited cash into my account, why do I not see it?", "Why hasn't the transaction I did to my friend arrive yet?", "I want to cancel a transaction from this morning.", "Is the PIN separately delivered?", "Can I track history on funds?", "There is a direct debit payment that I did not make.", "What do I do now that I can't use this card?", "The contactless payments are not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the currency exchange fee?", "pos": "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "neg": ["Can you tell me why I haven't received my new card?", "Are there any charges for topping up a US-issued card?", "Do you have any card fees if I want to add money using an international card?", "My source of funds require verification.", "Do I have to go to an actual bank to change my PIN?", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "Am I able to track a card that has already been sent?", "what are the reasons I have to proof my identity to you?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I think I was wrongly charged in a recent transaction when I used my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please provide currency exchange rates", "pos": "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "neg": ["Why isn't my id verifying?", "Where do I unblock my PIN?", "I do not know why I was charged for the $1 transaction.", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "Can you explain the various transaction times shown on my statement?", "How do I get refills to my card when I'm traveling?", "A withdrawal is showing that I don't recognize", "Give me a refund now!! I am still waiting.", "Why do I have an unexpected fee on my bill?", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge a fee on currency exchange?", "pos": "Do I need to pay more for exchanging currencies?", "neg": ["How can I verify my top-up card?", "I didn't receive the correct amount of cash when I exchanged it overseas.", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Can I change my pin at an atm?", "The cast deposit from a week ago still is not in my account. Why?", "My card will not work", "Will you guys charge me for topping up by transfer?", "I'm unable to verify my identity", "I think my transfer failed. What do I do now?", "Why was I charged an additional fee when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you help my figure out the exchange fee?", "pos": "What is the fee for accepting money from a foreign country?", "neg": ["I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "Why is my payment still pending?", "Why can't I make multiple payments with my virtual card?", "My virtual card isn't working.", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "Why wouldn't my withdrawal go through?", "Why am I being a charged for using my card?", "Can my PIN be changed in any cash machine?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "My phone was stolen, what should I do first?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to pay more for exchanging currencies?", "pos": "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "neg": ["Is there a limit on how much I can top up?", "Do you need to know my first and last name?", "Could I get a mastercard if that's reasonable?", "Do the disposable cards have a transaction limit?", "Why is the exchange rate wrong for my cash withdrawal?", "I transfered my balance a while back.  Why doesn't my account reflect this?", "why would i be declined if i had money iin my account", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "Someone besides me might be using my card.", "What's the deal with verifying the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I travel a lot, can I get a bulk currency exchange discount?", "pos": "What is the cost for currency exchanges?", "neg": ["How do I cancel a recent transfer?", "What currencies do you accept for adding money?", "A withdrawal is showing that I don't recognize", "I need to know what foreign exchange rate I can get.", "Can I use my card anywhere?", "why hasn't my virtual card arrived?", "Where in the app do I go to make my new card show up?", "Are there restrictions on new cards in China?", "Are there downsides to using a disposable virtual cards?", "Can I transfer my salary if its in GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "pos": "Does a discount apply if I exchange currencies frequently?", "neg": ["What is the charge for paying with my card?", "What will happen after my card expires?", "How do I receive a disposable virtual card?", "Can I use my card wherever I want?", "When can I use money sent to my account?", "stolen phone, what should i do", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "Why am I being charged to withdrawal money?", "Can my password be reset if I do not have it?", "I need to change my card PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have foreign currency i would like to change how much will it cost me?", "pos": "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "neg": ["Do you have any accounts for children ?", "What is the function of the identity check", "atm refused to give me money", "What's the procedure with currency exchange?", "can i get a virtual card", "How can I exchange USD and GBP in the app?", "I do not recognise the card payment.", "my check or cash deposit has not shown up", "How do I access the virtual card?", "I transferred some money but it hasn't arrived yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do currency exchanges cost extra?", "pos": "What is the charge for exchanging currency?", "neg": ["How can I update my details since I moved?", "So, my transfer is showing as pending, when will it actually go through?", "There are transactions that I did not make on my account, I think someone has my information.", "I couldn't make a transfer", "I want to transfer money to a beneficiary, but I couldn't.", "I withdrew cash and was charged", "i have used my card online before and wasn't charged, why am i charged now", "Can you tell me the names of the fiat currencies that I can use at your institution?", "Why won't my transfer go through?", "I did a money transaction and dont have a receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for exchanging currency?", "pos": "What is the cost for currency exchanges?", "neg": ["How long does it take for a top up to be approved?", "I tried to use the ATM today but it would not accept my card.", "The ATM didn't give me what I asked for but my balance says it did", "My phone is missing.", "I cannot activate my card.", "how do I get my card to show in the app?", "What do I do if my phone is stolen?", "I got less than what i asked for in the ATM, why?", "What happened to the money that I deposited?", "I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fee will be charged for exchanges?", "pos": "Does it cost extra to exchange foreign currencies?", "neg": ["I can't find the virtual card", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "How can I prove I am me?", "I put money in my account a week ago but its still not there?? What happened to my money?", "Why isn't my pending transfer finished?", "How much does top up fees cost?", "If I can't choose my card type will I be able to use it everywhere?", "A transaction on my card shows as pending.", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "I am being charged the wrong amount on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any fees when exchanging to foreign currencies?", "pos": "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "neg": ["I still haven't received my card after two weeks, is it lost?", "What is the virtual card and how can i get one?", "how can i add money to my account if you don't accept cash", "How long does it take transfers from Europe to complete?", "Can you tell me why my credit card was declined while trying to top-up?", "I think I forgot my passcode", "When is my balance going to update, I just transferred some money", "I wish to be able to top up with cash.", "I am unable to activate my card, it won't let me.", "Do you deal with EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "IS there a fee to exchange currency?", "pos": "Do I need to pay extra for exchanging currencies?", "neg": ["How long will the transfer take?", "I forgot what my pin number is and now am blocked can you help me get in?", "How fast are transfers from Europe?", "How do I get selected for a visa card?", "I don't know where my phone is.", "How can I use my credit card to transfer money?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "On a card payment, why is there a fee?", "I have a cash withdrawal on my statement that I am unsure of.", "It does not appear that my message went through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any extras for exchanging currency?", "pos": "Will there be a charge for exchanging foreign currency?", "neg": ["My card won't physically work.", "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "When can I use money sent to my account?", "Where did the money transfer go?", "There's a payment in the app I don't recognize.", "I didn't get all the cash I asked for", "I need some money transferred ASAP, how long does the process take?", "I ordered my card but it hasn't been delivered yet", "Can you tell me your exchange rates?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for exchanging currency?", "pos": "Currency exchanges have any extra fees?", "neg": ["What if my top up doesn't go through?", "A Bank ATM did not give my card back. What do I do now?", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "Something's wrong my card won't work.", "I was declined when I tried to withdraw cash!", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "My transfer to another account was not allowed. Why is that?", "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "How do I get a refund for an unauthorized direct debit payment?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Fees for currency exchange", "pos": "What is the fee for a foreign currency exchange?", "neg": ["Can someone please tell me how much I can top-up?", "Can someone please help assist me by explaining to me why my pass-code is not working?", "How do I change my AUD into GBP?", "How can I tell if someone else is using my card?", "Is there a limit on making disposable cards?", "I didn't get a PIN yet. What gives?", "I think a payment I made with a card was cancelled.", "I urgently need to transfer something from China. How long can I expect it to take?", "how do I get top up to work for my card", "How do I reset my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How high is the exchange fee?", "pos": "What is the fee for accepting money from a foreign country?", "neg": ["Card payment didn't go through.", "Is there restrictions on where I can use my card?", "Why isn't my id verified?", "Does Google Pay offer a top up option?", "i did not get any money but still was charged", "I don't understand where this charge came from.", "Is there a way to change my PIN without having to go to the bank?", "There's a duplicate charge on my account?", "How do I order a new card when my old one is ready to expire?", "Why am I being charged for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much will I be charged for exchanging foreign currency", "pos": "Will there be a charge for exchanging foreign currency?", "neg": ["When I travel, can it automatically add money in certain intervals?", "Is it possible for me to top up with cash?", "Can I have a card even if I am not living in the UK?", "Will I be charged if I add more cards to the account?", "There was a charge applied when I used my card.", "Why is the identity check involved?", "If I don't live in the UK, can I get a card?", "I need to modify my details.", "Activate my card", "I would like to exchange currency  What types are there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "pos": "Is there a pay structure for currency exchanges?", "neg": ["My top-up was declined", "I need to change my phone number.", "Why did my top-up not go through?", "Will I be charged a fee to top up using a debit or credit card?", "Can you please disable my current account.", "I need an actual card that I can hold in my hand, how do I do that?", "€1 was in my statement as an extra fee.", "How can my friend give me money?", "where do i go to transfer money from one account to this one", "How can it be that my Card is not functioning anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it free to exchange currency?", "pos": "What is your currency exchange fee?", "neg": ["I need my card topped up,", "I am from X but am traveling to Y - how do I get currency for Y?", "Can you tell me what this cash withdrawal is?", "What was the extra charge for using my card?", "I couldn't make a transfer because it was declined", "Can I add to my account using a cheque?", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "I believe that my transfer hasn't gone through.", "Why was I unable to finish this transfer?", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the exchange fee that is charged?", "pos": "What do you charge for an exchange fee?", "neg": ["Why hasn't the transaction I did to my friend arrived yet?", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I did a transfer but it is still pending.", "i put money on my card and i dont see it on the balance", "I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "What is the time period for money to be transferred?", "My card did not work at store.", "How much do I have to pay if I want to transfer money?", "My identity verification is not working.", "Tell me how to delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me what the exchange fee is.", "pos": "Do I need to pay extra for exchanging currencies?", "neg": ["Can you explain to me why a cash withdrawal shows up as pending?", "Can you explain why my payment is still pending?", "When will I be able to see the refund", "Top up my card please, which y'all support?", "How can I add a new card?", "How do I find the PIN?", "I received a refund, however I cannot see it in my account", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "I'd like like to know where I can order a virtual card?", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does a discount apply if I exchange currencies frequently?", "pos": "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "neg": ["The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "Where can I verify my identity?", "I just got my card.  It's not linked yet--how do I do that?", "what can I do if I got my American Express in Apple Bay but top up is not working?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "Can I have a new card shipped to China?", "I need a new card before it expires.", "Where is the money that I transferred.", "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "Why did the top-up fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What kind of costs are involved for exchanging currency?", "pos": "Will I get charged on a foreign currencies exchange?", "neg": ["Are there steps I need to take before my card expires?", "How do I know when my card will expire?", "Do I get an actual card?", "Do you offer SWIFT transfers?", "Can you unblock my pin because I put the wrong one too many times.", "I topped up but the app denied it", "Where can I find information about where my money came from?", "Mastercard is my preferred company.", "Who do I call to activate my new card?", "I'm supposed to have a refund but it isn't there"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get charged on a foreign currencies exchange?", "pos": "Is there a pay structure for currency exchanges?", "neg": ["How much could I top up?", "Can I add to my account using a cheque?", "\nAt which ATMs can I use this card?", "Why were there additional charges when I transferred funds?", "I was spending cash with my card and got a fee.", "What is the age limit for an account?", "i live in portugal. do you operate here?", "Why is it taking so long to update my balance transfer?", "Why would I be charged an extra fee while doing a transfer?", "I was charged twice for the same thing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "pos": "Would I need to pay extra for currency exchanges?", "neg": ["When my card expires what is the cost of a replacement and how fast?", "Is it possible to change from USD to GBP with your App?", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "is it possible to cancel transactions?", "In a month, my card will reach its expiration date, am I required to request the next card?", "I have been waiting over a week. Is the card still coming?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund.", "Is there a charge for top-ups?", "When will my top up process?", "Tell me what ATMs use this card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Currency exchanges have any extra fees?", "pos": "What is the fee for a foreign currency exchange?", "neg": ["I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "I have a charge I did not make.", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "My identity isn't being accepted, what should I do?", "I got less than what i asked for in the ATM, why?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "Need help to get my card to work.", "Can you deliver the PIN separately?", "How can I cancel a transaction to a wrong account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to pay extra for exchanging currencies?", "pos": "Would I need to pay extra for currency exchanges?", "neg": ["How fast are transfers from Europe?", "Has my card been lost in delivery?", "Your foreign exchange rate is wrong.", "I need my card topped up,", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "I did not set up a direct debit I have", "Can I choose what card I can use", "I was able to find my card. How to I go about putting it into my app?", "What do I do if I have forgotten my passcode?", "What countries are you located in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get a discount if I exchange currencies a lot?", "pos": "What's the fee for exchange of foreign currencies?", "neg": ["Why has my card been declined?  whats the deal?", "What form of identification is accepted?", "I transferred money from one account to another account and I charged a fee for it. Why is that?", "Need help with a stolen card.", "How do I get a refund for something I bought?", "How can I lookup the source for my available money?", "Where do I go to update details?", "My top up is not working", "Where can I see where funds came from?", "Is there a reason there's an extra fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a pay structure for currency exchanges?", "pos": "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "neg": ["Is there a charge for getting more cards?", "What do i do to get a physical card?", "How long does it take to show a deposit I made to my balance?", "I tried to deposit a cheque into my account and it is not letting me.", "need to verify source of funds", "What's the limit to how much I can top up?", "I anticipate getting a Visa card", "Card payment didn't go through.", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "Will you charge me if I top up by card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be a charge for exchanging foreign currency?", "pos": "What is your currency exchange fee?", "neg": ["Where can I find how to change my name?", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "I made a purchase but the exchange rate is wrong?", "How long will it take to urgently transfer something to China?", "I got less cash because of the exchange rate.", "What are the top up fees for using an European bank card?", "Why didn't my friend's transaction arrive yet?", "Why did the ATM eat my card?", "Please provide me with the restrictions of the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I need to pay extra for currency exchanges?", "pos": "What is the fee for a foreign currency exchange?", "neg": ["Instead of GBP, how do I exchange for AUD?", "I want to open an account for my child.", "How do I link the new card that I just got from you guys?", "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "There's a possibility that my card was compromised.", "Report stolen card", "When will the money from my bank transfer be available?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "What is taking so long on my transfer from the US?", "My card is almost expired.  How fast will I get a new one and what is the cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your currency exchange fee?", "pos": "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "neg": ["What's wrong with my ID? I can't verify it.", "How do your exchange rates factor in?", "Why can't I transfer money to a beneficiery?", "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "What are the steps for depositing cash into my account?", "How do I go about unlocking a pin?", "What do I do if I already had a card with you guys?", "Do I have to go to the bank to change my PIN?", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "should i add money via bank transfer instead"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost extra to exchange foreign currencies?", "pos": "What is the cost for currency exchanges?", "neg": ["My top-up was reverted by the app.", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I tried to get cash in the ATM but it was not approved", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "Can you unblock my blocked pin?", "I need help verifying my identity.", "Can I choose when my card is delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an additional charge to exchange currencies?", "pos": "What do you charge for an exchange fee?", "neg": ["What happens when my card expires?", "Can I set the account to auto top-up?", "What is the delivery time for US?", "I want a reason as to why my beneficiary is not allowed?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "Help, I don't know what the PIN is to my card?", "How long does it take for the transfer to go through?", "Can you tell me why the transfer isn't showing up on my account?", "Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "I was charged for getting cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the cost for currency exchanges?", "pos": "If I exchange currency frequently, can I get a discounted rate?", "neg": ["Do you charge anything for topping up?", "Where is the tracking number for the card?", "Why is my balance still the same after a cheque deposit?", "What ATMs take this card?", "Please list the countries you support.", "I could not access my money at the ATM", "why and how soon do I have to have proof of identity to you?", "What are the various currencies and cards that you offer support for?", "How long after I receive my statement can I dispute payments on it?", "I can't upload my identification."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I exchange currency frequently, can I get a discounted rate?", "pos": "What is the fee for accepting money from a foreign country?", "neg": ["My card has an expiration date, will you send a new one automatically?", "My card was eaten by the cash machine what do I do?", "How many days until my US transfer arrives?", "What do the disposable cards do?", "I was charged an additional amount of money for making a purchase with my card", "The expiration date for my card is coming up, how do I get a new card?", "What is the source of your exchange rates?", "What are the currency types that I can keep money in.", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "Can I use a check to get gas?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you charge for an exchange fee?", "pos": "What's the fee for exchange of foreign currencies?", "neg": ["I completed a transfer that isn't showing up on my account.", "How can I exchange currencies using your app?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "I can't remember what my password is", "I'm interested in what your exchange rates are based on.", "Your foreign exchange rate is wrong.", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "My account is locked because I used the wrong pin too many times.  Please help.p"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's the fee for exchange of foreign currencies?", "pos": "What is the fee for accepting money from a foreign country?", "neg": ["The transfer I tried to make failed.", "How can I exchange USD and GBP in the app?", "With my credit card i would like to transfer money.", "My statement shows a strange direct debit.", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "I have yet to receive my virtual card", "Why does my statement show various transaction times?", "I need you to delete my account right now.", "Can I top up my account with Google Pay?", "How do you figure out the exchange rate? Can you explain why I got less money than expected?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "pos": "What is the fee for a foreign currency exchange?", "neg": ["What are the steps for depositing cash into my account?", "How can you transfer my salary to my correct currency?", "Why did I get a fee for getting cash?", "I need my card ASAP!", "How long will an urgent transfer from China take?", "Why can't I use my beneficiary?", "I can't be sure, but I think that someone may be using my card.", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "Can I have a supplementary card?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee for accepting money from a foreign country?", "pos": "What is the fee for a foreign currency exchange?", "neg": ["Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?", "do i need to wait to get my card before getting a pin", "My card was stolen", "I want to op up my account by using bank transfer. How do I go about it?", "Where can I find out how to transfer money into my account.", "Do I have to use bank approved ATM's", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "Why would my top up be reverted?", "What currencies are accepted to add money?", "Can I change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any charges for European bank card for top up?", "pos": "Is there a fee for topping up by charge card?", "neg": ["Do I need to use a limit on top-ups?", "I was unable to transfer to another account.", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "Can I let other people have access to my account in order to top up?", "I am unable to use my top-up on the app. Could you explain this to me?", "Extra charge during transfer", "How about disposable virtual cards?", "I need to transfer something to China. It is urgent. How many days will it take to get there?", "my refund has not hit my account yet", "Whats the maximum disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much is the fee for topping by card", "pos": "If US cards have a top up charge, what is it?", "neg": ["How can I receive verification for the source of my funds?", "Why do I need to have my identity verified?", "How can I change my name because I just got married?", "What am i missing to verify my id?", "I live in the EU - can I get a card?", "I didn't make the direct debit payment on my account.", "What is the procedure for depositing a virtual card", "Why didnt my top up go through", "What is the greatest number of times that I can top-up?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much are the fees for adding funds using an international card?", "pos": "European bank card for top up will come with any extra fees?", "neg": ["Where Is the top up verification code found?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "Which type of card will I receive?", "how do I link an old card?", "What will I need to configure if my salary is in GBP?", "Please inform me how to get a new card as mine is about to expire.", "Can you show me how to verify the top-up card?", "How long is the delivery to the US?", "What do I do if I have been charged twice?", "I can't find the card PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge me if I top up by card?", "pos": "Do you charge a fee for adding money in USD?", "neg": ["If my card payment isn't working what do I do?", "Please explain the exchange rates.", "How long does a transfer take?", "I believe my card payment has reverted", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "is there a way to change name?", "Which currencies can I use to add money?", "How long do you have to wait to see your virtual card your ordered?", "What do I need to bring for identification?", "What do I do if I do not recognise a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much for topping up by card?", "pos": "Are there charges for using a bank card to top up", "neg": ["Are purchases returnable for full refund?", "Why hasn't my return cleared my account?", "It appears I have a fee in my statement.", "Can I be charged for exchanging foreign currency?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "How can I use my American Express to add money into my account?", "Where is the closest ATM to me?", "Why do my transfers keep failing?", "Why is my card payment cancelled?", "Can my children have an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how should i add money to my card", "pos": "what is the fee for topping up by card?", "neg": ["Why did you give me so little currency?", "I would like to alter my personal details.", "can you share card tracking number?", "Is there a top-up limit?", "Is it ok for a friend to send me money?", "I need to get hold of a physical card?", "Can I get a refund?", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "Can anyone else top-up for me?", "I entered my pin wrong  too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for using an European bank card for top up?", "pos": "Is there a top-up fee if you add money in USD?", "neg": ["Can you tell me the names of the fiat currencies that I can use at your institution?", "What are the fees for using transfer to top off my account?", "My account isn't showing a transfer I made.", "I used my pin too many times.", "Will there be a charge for sending out more cards?", "How long will it be to get this new card?", "My statement shows different transaction times.", "Why and I being charged this fee?", "What is this withdrawal as I do not remember making it.", "Where is the money I put in the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is it free to add money to my card", "pos": "What fees are there for adding money using an international card", "neg": ["Do I need a disposable card?", "how long should i wait ti activate my card", "How do I find the refund on my statement?", "Help me verify my identification.", "Why verify the top-ups?", "What would cause a transfer failure?", "What do I do to verify my source of funds?", "It's been two weeks and I haven't gotten my card, what do I do?", "I did not get enough cash", "Why isn't my google pay top up working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I topped off my card is that something you will charge me for?", "pos": "Are you going to charge me to top up my card?", "neg": ["Why didn't my transfer get to the recipient?", "I would like my money back for an item I purchased", "I didn't enjoy my tutor session and want a refund back. How do I go about doing this?", "I don't think the charges made when I had currency exchanged are right.", "How much does it cost to do a transfer?", "How many active transactions can I make with a disposable card?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "My transfer failed, why?", "is there a foreign currencies charge?", "I found my card, am I able to put it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any charges for using a bank card to top up", "pos": "How much does it cost to us US cards?", "neg": ["Why have I been charged a fee for cash withdrawal?", "How do you determine your exchange rates?", "How come I did not get a virtual card yet?", "I just got a new card, and I want to know how to activate.", "How long will it take for my top up to work? It's still pending", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "I am waiting for a payment to be processed", "Why was money taken for a transfer?", "I just received my card and I'd like to activate it.", "How can I update my personal information after moving?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have any fees if I want to add money using an international card.", "pos": "Will there be extra charges regarding to adding money into my international card?", "neg": ["Can I get a card even though I live in the US", "I deposited a cheque and its been days and I still haven't received the cash!!", "My new card isn't here and it was issued a week ago.", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "Will I be charged any fee for receiving money?", "Why did you charge me a fee when I made a transfer?", "How can i get new card?", "Looks like my top up failed.", "I would like to get an item refunded", "Can you walk me through how I can edit some of my personal information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much does it cost to add money to my card", "pos": "Can I get information on topping up?", "neg": ["I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "I purchased something abroad and the incorrect exchange rate was applied.", "Is the fee with my cash withdrawal a mistake?", "I couldn't pay with card in a shop", "What exchange rate is it?", "When I tried to pay in a store my card din't work", "Is it possible to order another card?", "Why wouldn't my withdrawal go through?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "I am having trouble transferring money to a beneficiery."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What top up charges are there for US cards?", "pos": "Are there any fees if I want to add money using an international card?", "neg": ["I think my card is broke?", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "how come i was declined", "My card won't physically work.", "Can I choose when my card is delivered?", "Why would you cancel my transfer?", "Can I exchange USD for GBP in your app?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "Why is the identity check involved?", "How is top-up verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get charged for a top up from a European bank?", "pos": "Is USD free to top up with a US card?", "neg": ["I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "What happens when I am charged twice?", "Is there a fee for exchanging currency?", "My card isn't working at all, I need assistance. It's really frustrating.", "I deposited a cheque with some money, but the balance hasn't changed.", "How can I transfer money into my account?", "I need this item refunded", "please delete account", "What would cause a transfer failure?", "Does this app exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for topping off a US card?", "pos": "Do you charge a fee for topping up a card?", "neg": ["I made a mistake this morning when I did a transfer. How do I reverse it?", "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "I haven't received my virtual card.", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "How long will my transfer stay pending?", "What cards and currencies can I use to top up my account?", "I inadvertently completed a transaction on a wrong account.", "Was I charged extra for using my card?", "My PIN got blocked, help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a top charge for US cards?", "pos": "Are there going to be fees from adding money with an international card?", "neg": ["Why has another fee been placed on my statement?", "Why do I still have a pending cash withdrawal?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "When will I recieve my new card?", "Why didn't my transfer to a beneficiary go through?", "How dp i top up with a cheque ?", "Tell me how I can verify a card top-up.", "What is the currency exchange fee?", "What is identity check?", "What do I do if I already had a card with you guys?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fees are there for adding money using an international card", "pos": "Are there any charges for topping up my card?", "neg": ["Will I get a Visa card or Mastercard?", "How come when I tried to pay contactless at the bus it didnt work?", "Is it on purpose that my payment has been returned to my account?", "I made a deposit in the ATM and it has not cleared", "I see an unfamiliar payment on my statement.", "I got notified that my top up has been reverted. Why?", "How many countries do you work in?", "I want to get my hands on one of those virtual cards!", "Do i have to top-up with my credit card before I can transfer?", "Do I need to do anything special for my friend to send money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged any fees if I want to add money with an international card?", "pos": "European bank card for top up will come with any extra fees?", "neg": ["Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "Where is my new card if I haven't received it yet?", "I need help reapplying my top-up. It seems it isn't working.", "On my app I can see that a direct debit payment that I didn't do, appears.", "Is the exchange rate the same on weekends as the weekdays?", "My top-up didn't go through; it still says pending. What's up with that?", "What should I do after I've moved and need to update my personal details?", "i need a refund from you because the merchant is refusing, can you do that?", "Can I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost money to top up?", "pos": "How much does it cost to top up a US-issued card?", "neg": ["Please explain your exchange rate policy.", "I made a payment and it appears it is showing twice", "Tell me why my transfer was declined.", "Help me figure out how to link the new card.", "I would like help to revert a transaction I did this morning", "When the time is right will this automatically replenish my balance?", "Why did I get charged a fee on my card?", "What do I do if my smart phone was stolen?", "What do I do if I forgot my passcode?", "Why does my transfer keep failing? I've tried 5 times and they all failed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for topping up?", "pos": "Will you charge an extra fee for top ups?", "neg": ["Would I get a Visa or Mastercard?", "how to exchange currencies", "Can you tell me what cards and currencies you support?", "Where can I get my currencies exchanged?", "When I received my cash, the exchange rate was wrong.", "Can you explain your refund policy, please?", "There is a  €1 fee on my account I didn't authorize", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "Can I choose the day it's delivered?", "what is the leadtime for a new card to show up in the mail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a top-up fee if you add money in USD?", "pos": "Will I see fees from adding money with an international card?", "neg": ["I don't understand why you want so much of my personal info.", "What are the restrictions on auto top-up?", "Why is my top-up pending?", "Account topping up bank transfers to my account assistance please?", "Why does it show that my transfer is still pending?", "What proof of identification is needed?", "I haven't received the PIN yet.", "What is your currency exchange fee?", "I don't know where a direct debit payment came from", "I live in America, but I would like a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are their fee's for top ups?", "pos": "When I add money to my international card do you charge a fee to do so?", "neg": ["In my account I noticed my ATM withdrawal is still pending", "I usually don't get charged for transfers, why was I this month?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "I see a direct debit payment on my statement that wasn't me", "What is needed for my daughter to open an account?", "can I have multiple currencies?", "I still don't have a card. How do I get one?", "I would like to get some extra cards?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there fees for adding money with an International card?", "pos": "What are the top-up fees for my card?", "neg": ["Where is the option to top up with a cheque?", "How do I get my money back for something I bought?", "How do I modify my details?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Why was I charged an extra pound?", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "I requested $100 but only got $20", "Can I cancel a transfer I made", "I just checked my statement and saw a $1 charge, why is it there?", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge me for topping up with a European card?", "pos": "Can I top up for free using a European card?", "neg": ["What should I do if I can't prove my identity.", "How do I go about getting hold of a virtual card?", "I deposited a cheque, but my account balance stayed the same.", "How do your exchange rates factor in?", "Will you be adding more currencies in the future?", "The app reverted my top up", "How long does it take for money to transfer?", "How does your app transfer the money", "Do I have to go somewhere to activate my card?", "How do I transfer cash my into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for topping up a card?", "pos": "Is there a fee for european bank cards?", "neg": ["How come my card doesn't work anymore?", "How can it be that my Card is not functioning anymore?", "Is it possible to transfer money to my credit card?", "What's up with the extra fee I got?", "How do I receive more physical cards", "I need Australian dollars instead of UK currency.", "I have enough money in my account, so why is my card being declined?", "Where do I have access to a virtual card?", "My friend wants to send me money, can she?", "How many disposable cards can I have at one time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost to add money to my card?", "pos": "I want to add money to my international card, so are there any fees charged to do this?", "neg": ["My new card hasn't came in.", "How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "How long will it take to deliver to the US?", "A cash withdrawal has been done that I didn't do.", "I'm waiting for my transaction to complete.", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "What is the top-up limit for my card?", "Can I top up my account with a check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get information on topping up?", "pos": "Will I get charged for topping up with an international card?", "neg": ["why was a transfer declined", "There are funds in my app that I did not receive.", "Why would a card payment be declined?", "I have a disposable card but it does not work?", "Where is the nearest Mastercard ATM?", "What should I do if I don't know my password?", "How long does it take for a cash withdrawal to show?", "I did a payment but the app cancelled it.", "Will money be added automatically when necessary?", "where do I top up my google pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there top up charges for US cards?", "pos": "Where can i top my card for free?", "neg": ["Did you revert my top up?", "My card wont work at an ATM", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "What happens if the ATM gives me the wrong amount of money?", "I was charged $1 in a transaction.", "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "I bought something while traveling, and the exchange rate was wrong.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "What is the length of time for one of these items to come to the U.S?", "When I got my cash, the amount was not what it should have been, based on the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee when I add money to my international card?", "pos": "what is the fee for topping up by card?", "neg": ["How come my card payment is still pending?", "I tried activation my card and it didn't employment", "I did not get the right amount of cash from the ATM.", "Does it cost anything to transfer money for a top-up?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "The app rejected my top up", "How can I change my old pin to a new one?", "I think someone has hacked my card!", "Whats the maximum number of disposable cards that I can get?", "I need a second card, can I have more than one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you charge to top up US cards?", "pos": "Will you charge an extra fee for top ups?", "neg": ["Can I have a discount if I exchange currency often?", "I am waiting for the money to enter my account. How long does it take?", "Can I have more than 2 disposable cards?", "my transfer isn't there", "Disaster, I've totally forgotten my passcode, can you help me?", "How is my ATM deposit not available yet?", "I only have a card from the US is that okay?", "I have to verify my identity. What do I need to do?", "I need to renew a card that's about to expire", "I have a second credit card from the US. Will you take it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the fees for using a European bank card?", "pos": "Is there a fee for topping up a card?", "neg": ["There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "What is the current exchange rate?", "Will I get charged for sending out more cards?", "Can you explain why I am now getting charged a fee for using my card?", "my refund has not hit my account yet", "Is there a charge for transfers?", "i need a refund right away but the funds aren't available in my account", "Will there be a fee if I receive a SEPA transfer", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "I can't use the app because I got mugged yesterday and they took everything. I need some help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can i top my card for free?", "pos": "Is there a charge for topping up by card?", "neg": ["How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "HOW LONG TO TAKE THE TIME TO SOLVE", "I want a new card", "I froze my account, but how do I order a replacement card?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "My salary is deposited in GBP. Do I need to choose the currency?", "Where can I find information about where my money came from?", "Can the card be mailed to Europe?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Is there an option to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get charged for topping up with an international card?", "pos": "What is the Top up rate charge for using a card in the US?", "neg": ["I am overseas in China, can I get a replacement card?", "I didn't make the direct debit payment on my account.", "I have a cash withdrawal that I do not recognise.", "Where can I find top up by cash deposit?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "The bank machine didn't give my card back how do I get a new one fast?", "How do I cancel a transfer?", "How can my boss pay me directly to the card?", "What are the rules for using disposable virtual cards?", "Can you tell me your exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "European bank card for top up will come with any extra fees?", "pos": "I am worried about fees for top up cards?", "neg": ["I withdrew cash but it still shows as pending?", "Can I have a third card?", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "I made a transfer and was charged an extra fee!", "Can I increase my top-up maximum?", "Why was my cash withdrawal cancelled at the ATM?", "How do I know what my account is set to, I am paid in GBP?", "Can I trace where my funds came from?", "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "For some reason, I'm unable to transfer funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge me more if I use a European bank card for a top up?", "pos": "What fees to you have for top ups?", "neg": ["I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "Can I get a new card even though I am in China?", "Do you know the process how to activate my card?", "How is this transfer supposed to work? It's not working for me.", "How long does a transfer take to reach one's account.", "Can I get a card if I don't reside in the UK?", "how do the cards work?", "I need two cards. Is this possible?", "My phone was stolen yesterday, can you help me with this?", "What should I do to top up using my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost to top up my card?", "pos": "Are there any charges for top ups?", "neg": ["I want to know how to transfer money with my credit card", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "I think I was double charged", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "What is preventing me from adding a specific beneficiary?", "Why did the app deny my top-up?", "I am waiting for a payment to be processed", "How do I find my new pin?", "What should I do if I lost my phone?", "Are you okay with exchanges to EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it free for top ups?", "pos": "How much does it cost to us US cards?", "neg": ["use my credit to add money", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "What do I do if there is an electronic debit that is not correct?", "My transfer failed.  Help!", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "How can I go about getting a disposable virtual card?", "need to know places i can withdraw money", "I think someone is using my card without my permission!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was wondering if you will take any fees in exchange for top ups?", "pos": "What is the fee for topping up a US card?", "neg": ["There is a direct debit charge on my account that I don't recognize.", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "What do I have to do to get the virtual card to work?", "How do I exchange currencies using the app?", "Where are the cards delivered to", "how do I link an old card?", "How do I report fraud on my card?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "How long are deliveries to the US?", "Do the disposable cards have a transaction limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be extra charges regarding to adding money into my international card?", "pos": "Will I be charged a fee for topping up using a European card?", "neg": ["So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "Why has my top-up failed?", "What do I do after my card expires?", "I'm in China and need a new card. Please help.", "What should I do if I think there are unauthorized transactions?", "how to delete account, not happy", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "From what countries can I use an account?", "I no longer have my phone.", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there fees for using an international card to top up?", "pos": "What are the charges for topping up US card?", "neg": ["I needed cash from the ATM but I couldn't get it.", "When I was abroad the exchange rate for me was wrong.", "Am I able to open an account for my children?", "What does my daughter need to open an account?", "My card wants to be topped what do you guys support?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "I added money through a bank transfer and it is not showing in my balance.", "How do I input a new address?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "My cash withdrawal was declined, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee to top up a US card using a debit or credit card?", "pos": "Will you charge an extra fee for top ups?", "neg": ["Balance is not up to date.", "How long should it take for a transfer to go through? I have been waiting a while.", "why hasn't my virtual card arrived?", "Can I change my address?", "Why was I charged for withdrawing cash?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "What information do I need to gather in order to activate my card?", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "Where can I located the auto-top up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for top-ups?", "pos": "Will I be charged for adding money using an international card?", "neg": ["How do I set up an account for my children?", "Do you convert to Euro?", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "I did a transfer but its still pending", "Why has my top up been cancelled", "How do I contact customer support about my declined transfer?", "I added money to the card but the transaction didn't go through", "How do I unlock my account after typing in the wrong PIN too many times?", "Why would you cancel my transfer?", "My card has been stolen what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would I be charged any fees if I added money to my account using an international card?", "pos": "Will you assess me more fees if I top up with an international card?", "neg": ["There is a payment that I was charged two times for.", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "Am I allowed to transfer money to a beneficiary?", "What was the $1 charge for on my statement?", "Cancel a transaction", "Can I use my account although the identity verification has not been accepted yet?", "Is there any way to know how the transaction got on my account?", "How do I obtain a second card?", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "I think the exchange rate for my for my cash withdrawal is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for topping up by charge card?", "pos": "When I add money to my international card do you charge a fee to do so?", "neg": ["Why isn't my cash deposit showing up in my account?", "I deposited cash but it isn't showing up in my account", "My new card just arrived, how can I activate it?", "Can I see my available money?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "Can you please explain the topping up transfer process?", "My top-up has been reverted and I would like to know why.", "What countries have access to this service.", "At what age can my children use your service?", "lost card found, want to put it back in app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I see fees from adding money with an international card?", "pos": "I need to know what charges I will incur for using a European card for top up.", "neg": ["Why am I not able to withdraw cash from this ATM?", "Where do I need to go to change my PIN?", "Can you tell me your exchange rates?", "Is there a problem that makes my payments show pending?", "Why did I have to pay an additional amount when using my card to pay?", "Can I change my pin number at a cash machine?", "Is there a limit to how much I can top-up?", "I requested a refund but am unable to see it in my account. Why is that?", "What kind of ATMs would this card be accepted at?", "Guide me on how to unblock my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for adding money using an international card?", "pos": "Do you charge if I use a European bank card for top up?", "neg": ["Will I be able to get both a visa and a mastercard?", "Can you explain why I was charged extra when I used the card?", "I requested for a top-up but it has not reflected", "Why isn't my topup working?", "can i order cards on the app", "I topped up but the app denied it", "Can I auto top up multiple times?", "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "I need to change my address in the personal details.", "I can't enter my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there still fees for european top-ups?", "pos": "what is the fee for topping up by card?", "neg": ["There was a limited amount of money available at the time of my transaction.", "HOW LONG TO TAKE THE TIME TO SOLVE", "I would like a second card.", "need to know places i can withdraw money", "Is there a disposable virtual card?", "I want to link my new card. Can you help?", "Where's my virtual card", "Can another family member hold a card for this account in addition to mine?", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "Can you tell me why my card payment did not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge me more if I top up with an international card?", "pos": "Do you charge a fee for topping up a card?", "neg": ["Are you able to delete my account?", "When will my virtual card arrive?", "Where is a ATM that accepts Mastercard?", "ATM only gave me $20 instead of $100", "How is my PIN sent?", "Why hasn't the money transfer arrived yet?", "Can my PIN be changed in any cash machine?", "Is it really necessary to verify my Identity?", "what countries can i use my card in", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I add money with an international card, are there any fees?", "pos": "How much is it to use my US debit or credit card to top up?", "neg": ["How do I use the app to exchange currencies?", "My app was on the phone and I was mugged.  What do I do?", "There's a $200 withdrawal on my statement that seems fishy to me.", "I tried to withdraw $100, all it gave me was $20.", "I haven't received my virtual card yet, do yo know why?", "What can I do if I lost my card?", "Why is the payment from my card still pending?", "I haven't received my transfer funds yet, where are they?", "How do I get my virtual card?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there going to be fees from adding money with an international card?", "pos": "What are the top-up fees for my card?", "neg": ["Am I able to get this shipped to China?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "When I was transferring money I was charged extra why?", "The exchange rate is bad. Are you sure this is the exchange rate?", "How do I open an account for my children?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "Someone has stolen my phone, what should I do?", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "Can you send me a Mastercard, instead of a Visa?", "Can someone assist me with activating my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge if I use a European bank card for top up?", "pos": "I am worried about fees for top up cards?", "neg": ["I need to get some Euros for my holiday. Am I able to exchange some of my money?", "Why did I get less from the ATM?", "How do I use a check to top up?", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "My card appears to have never arrived?", "I already made a transfer and want to cancel it, how do I do that?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "where can i have a virtual card", "How do I contact customer support about my declined transfer?", "My Virtual card was rejected for a car rental. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to know about topping up?", "pos": "Will you assess me more fees if I top up with an international card?", "neg": ["What are these disposable cards meant for?", "May I transfer a cheque into my account?", "I just sent money but the person I sent it to doesn't see it. What happened?", "I would like to request a card.", "What is the wait time until money reaches my account?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "I want to use my card, how would I activate it?", "How and where can I find the identity checks?", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any charges for top ups?", "pos": "Is there a charge to use a Top up card in the US?", "neg": ["is there a foreign currencies charge?", "Do you support changing the currency I use?", "I don't have my cell phone with me so I cannot access the system to complete the transaction.", "Is payment required to get a card of my own?", "Are there any restrictions for the disposable cards that I need to be aware of?", "I'd like to delete my account.", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "I might have been charged on my debit statement by fraud.", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "If I get another card, what kind of fees am I looking at?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am worried about fees for top up cards?", "pos": "Is there a charge to use a Top up card in the US?", "neg": ["I'm interested in using fiat currencies, which do you support?", "A transaction I did to my friend hasn't arrived yet, why?", "It looks like my top up didn't work.  Why?", "Are there any hidden limit on the auto top-up?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "Is there any way to get another card on the same account?", "Can you tell me how to top up on my card?", "Could you tell me the fiat currencies that you work with?", "I can't use my card for anything", "what are the reasons I have to proof my identity to you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "should i add money via bank transfer instead", "pos": "Is there a fee for topping up a card?", "neg": ["I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "why was my payment reverted on the app", "I put money in my account a week ago but its still not there?? What happened to my money?", "how to get card pin?", "What is the age requirement?", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "I noticed an extra fee when I paid with my card.", "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "How do I get extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for topping up by card?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["What is the estimated wait time for transfers from the US?", "The exchange rate for my cash withdrawal was incorrect", "My app says I withdraw money from my account from an ATM.", "I withdrew some cash and the exchange rate seems to be wrong.", "The app passcode has completely slipped my mind.", "There is  a charge I don't recognize.", "A strange card payment, I do not recognize it.", "Can this app take my salary?", "What kind of costs are involved for exchanging currency?", "Does a US transfer take long"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to pay extra if I use an international card to top up my account?", "pos": "Will there be any fees for top ups?", "neg": ["What's the process for exchanges?", "Where can I verify my identity?", "At what cash machines can I change my PIN?", "When will my deposit post to my account?", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "What is taking so long with my top up?", "Why isn't my balance reflecting a transfer I did?", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "Why isn't my disposable virtual card working?", "How can disposable cards be used?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I top up using a European card is there a charge?", "pos": "Is topping up free?", "neg": ["A wrong amount of cash we sent to me.", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "My top up was denied", "Tell me if there is a top-up limit.", "I paid with a card and there is an extra charge. Why?", "How long do European transfers take?", "how long should i wait ti activate my card", "What could possibly be the cause of my failed transfer?", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "I usually don't get charged for transfers, why was I this month?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will there be any fees for top ups?", "pos": "Is there a fee for adding funds with a credit card?", "neg": ["I would like to know if you use Visa or Mastercard.", "What do I do if I believe to be a victim of credit card fraud?", "Why is your exchange rate different on different days?", "Show me the source of my money.", "I left my card at a restaurant and now its missing.", "My physical card is not working", "Do I need to speak to a representative to change my pin?", "I made a check and cash deposit that wasn't credited to my account.", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "is there a reason i need to verify top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the top-up fees for my card?", "pos": "Are there any fees if I want to add money using an international card?", "neg": ["Why is there an extra pound charge that is pending?", "Are you located in other countries?", "My cheque deposit didn't seem to work.", "Transfer unable to be completed, states 'declined'", "My exchange rate was wrong for an Item I bought!", "I've made a transfer, how long until the money reaches my account?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "Can I choose my Visa or Mastercard?", "Am I able to do a SWIFT transfer?", "What's the process of changing from GBP to AUD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I add money to my international card do you charge a fee to do so?", "pos": "What is the fee for topping up a US card?", "neg": ["I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "Card payment was declined, do you know why?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "why did i get declined transfer", "How can I change the currency I'm exchanging from AUD to GBP?", "Help!  In the app there is a direct debit that I don't remember.", "I have received my American express in apple play, looks like top up has an issue, please help?", "I found a transfer fee - is that correct?", "How many transactions can I make on my disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the charges for topping up US card?", "pos": "Will I be charged a fee to top up using a debit or credit card?", "neg": ["Where is the PIN number found?", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "why did my account decline a incoming transfer", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "How can I link the new card?", "I think a payment I made with a card was cancelled.", "I have a second credit card from the US. Will you take it?", "I refuse to verify my identity.", "i cannot get virtual card to work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the charge for using a Top up card in the US?", "pos": "how much does it cost to add money", "neg": ["Can I auto-top up?  How do I do it?", "are you sending me my card?", "Are there virtual disposable cards?", "Will there be a charge for sending out more cards?", "If I want to send out more cards, do you charge extra for that?", "I've made a transfer, how long until the money reaches my account?", "How do you top up with a cheque?", "Can you help me process a refund?", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "I did a cash deposit to my account but it doesn't show up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you charge an extra fee for top ups?", "pos": "What are the top up charges for all US cards?", "neg": ["Your company is lame. Shut down all my account services right now.", "Do you need to know my first and last name?", "I want to start using my card.", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "where can i have a virtual card", "I have a cash withdrawal that I do not recognise.", "Can I revive a physical card.", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "The app doesn't believe that I am myself", "Can I get information on the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to add money to my international card, so are there any fees charged to do this?", "pos": "what is the fee for topping up by card?", "neg": ["I tried using my card at multiple vendors and now it's not working.", "Is it possible to order a virtual card?", "Is there a tracking number for the card you sent me?", "stolen phone, what should i do", "I think the currency exchange that's been applied is wrong.", "Please delete my account and personal information.", "Can I transfer money to my account with the app?", "Where did my money go? I'm not able to withdraw it from my ATM.", "Could you tell me what your exchange rates are?", "What is an exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much does it cost to add money", "pos": "What is the fee if I use a European bank for a top up?", "neg": ["I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "How many top-ups am I allowed to do?", "Why hasn't my payment shown up yet?", "What do I do to exchange currency?", "Why do I see an extra €1 charge on my statement?", "i entered my pin in wrong and got it frozen. how many tries do i have", "how come my withdrawal rate is wrong for my cash withdrawal", "I am inquiring about your auto top up feature.", "Why did you charge me extra when I withdrew cash?", "Why do you have the identity check"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge a fee for topping up a card?", "pos": "Do you have any card fees if I want to add money using an international card?", "neg": ["I am having trouble with the app recognizing me.", "i used a check check yesterday to balance my account and it isn't showing up?", "What about an auto top-up, is that a option?", "I transferred money and it hasn't come yet", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "How do I find the code needed in order to verify my top-up card?", "I lost my card. Can you help me?", "are transfers to a beneficiary possible", "I live in the EU, can I get one of your cards?", "It won't let me verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much are you going to charge me if I top up my US card?", "pos": "Is topping up free?", "neg": ["I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "Can you tell me why I haven't received my new card?", "I have a duplicate charge", "What is the age requirement?", "I need a new card and I live in the United States.", "I am unable to use my card for some reason.", "What does it mean if it says my card payment has been cancelled?", "Why didn't my transfer to a beneficiary go through?", "I am seeing in the App a payment that its not mine", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any charges for topping up my card?", "pos": "Is there a fee for adding funds with a credit card?", "neg": ["Do I have to use bank approved ATM's", "Is there a way to make my money usable in another country?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "how do i find top up for cash deposit", "I deposited a cheque but I don't see the funds in my account.", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "For some reason my card payment didn't work", "how do i set up my apple pay watch to connect to my account", "How can I dispute a direct debit transaction?", "Why did the ATM eat my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fees to you have for top ups?", "pos": "Do you have any card fees if I want to add money using an international card?", "neg": ["How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "What businesses accept this card?", "I want to top up my account by a bank transfer, but will I be charged?", "how can i track card you sent", "My atm withdraw is stillpending", "Why is there are there two of the same transaction?", "i tried to withdraw money but was told i didn't have funds", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "Please help me change my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the top up fees for using an European bank card?", "pos": "How much is it to use my US debit or credit card to top up?", "neg": ["I need help- I got mugged yesterday and they took everything so I can't use the app.", "I am having trouble activating my card.", "Why do I get a fee every time I transfer?", "Please help me find my top-up verification code", "How to receive the actual card", "Why was I charged a fee for transferring money", "Do I get a real card?", "I would like to pay by cheque.", "Is it possible to get a refund?", "what is the age limit for opening a new account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is it to use my US debit or credit card to top up?", "pos": "Will it cost extra to add money to an international card?", "neg": ["Where can I see where funds came from?", "I got a strange cash withdrawal in my statement", "Please provide me a list of ATMs that accept my card.", "why cant you just refund me instead of a merchant", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "How long will it take to have my card mailed to me?", "Am I going to be charged for receiving  money?", "I just pulled money out of the ATM and was charged a fee, WHy?", "The app does not know it is me.", "How old do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged a fee to top up using a debit or credit card?", "pos": "Is there a fee to add money to an international card?", "neg": ["I deposited some money, but the balance has not changed.", "Do I have to go to an actual bank to change my PIN?", "My top up is giving me problems. What is wrong with it?", "Do all businesses take this card?", "I'm having a hard time proving my identity.", "I want a Mastercard, instead.", "So, the card PIN?", "is there a foreign currencies charge?", "Visa or Mastercard?", "Is topping up with cash allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will it cost extra to add money to an international card?", "pos": "Is there a fee for topping up a card?", "neg": ["Why is it taking so long to update my balance transfer?", "The wrong exchange rate was used for my cash withdrawal", "Am I allowed to use different currencies?", "How do I find the code needed in order to verify my top-up card?", "Are there any limits to were my card is accepted?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "Can you tell me what the exchange fee is?", "I want to hold and exchange fiat currencies, what can I use to do so?", "Can I still use my account without verifying my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there charges for using a bank card to top up", "pos": "can I be charged for topping up by card", "neg": ["Why doesn't my passcode work?", "Card has been received, how will it show up on the app?", "I do not understand why my pass-code is not working.", "Why isn't the recipient seeing the transaction? I just sent the money.", "Can you please explain why my transfer failed?", "i can not see my top up", "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?", "Can I use my account even though the identity verification has not passed yet?", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?", "Is the PIN sent in another message?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you going to charge me to top up my card?", "pos": "what is the fee for topping up by card?", "neg": ["Guide me on how to unblock my PIN", "Send me my card now! ASAP", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "No option to top up with a cheque ?", "Can I exchange currencies with the app?", "There has been an unusual withdrawal from my account, can you help?", "The app says I got cash from an ATM but I didn't", "If I don't have much money in the account can I auto top-up?", "My identity verification isn't working", "My top-up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to us US cards?", "pos": "Is there a fee for topping up a card?", "neg": ["Can you tell me where to go to get a disposable virtual card?", "Tell me why my transfer is pending.", "Can I track history on funds?", "Why do you have an identity check?", "When I got cash I believe that the exchange rate was wrong", "What does pending payment mean?", "I have a card payment I didn't make", "When will the money be made available in my account?", "Why did you charge a fee when I withdrew from an ATM?", "how to exchange currencies"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to top up, but I have to use an international card.  Is there a cost for that?", "pos": "If I were to use a European bank card for a top up, will I incur a charge?", "neg": ["I put some money in my account the other day and it's not gone in yet, can you help with this?", "Can I edit my personal details?", "I can't get my card out of the ATM", "I bought an item and the exchange rate was wrong.", "Please help me figure out the reason for the odd withdrawal amount from my account?", "I didn't make this payment!", "My top-up is taking a while to process!", "How can my friend pay me?", "I have kids and I'm curious at what age could they start to use your service.", "Will a beneficiary not accept a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is USD free to top up with a US card?", "pos": "What fees are charged when I top up", "neg": ["Why is the exchange rate for my payment incorrect?", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "Why cant I transfer to my account?", "Can you please assist on my item that needs to be refunded?", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "I'm expecting to see a cash withdrawal but I'm still waiting.", "I topped up and now my money is not there anymore! What happened to it?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "What happens if I forget my PIN?", "Why am I being charged for transfers? Are they not free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I be charged for topping up by card", "pos": "If US cards have a top up charge, what is it?", "neg": ["Some cash shows up on my app.", "I don't recognize the direct debit payment from the app.", "My cards were stolen", "I am having a problem proving who I am", "I'm going to cancel a purchase.", "How do I use the app to exchange currencies?", "How do I know where my money comes from?", "I was charged twice, when I didn't purchase anything twice.", "I happened to forget my passcode", "What is the virtual card and how can i get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge a fee for adding money in USD?", "pos": "Are there any charges for topping up a US-issued card?", "neg": ["Can I transfer my salary onto here?", "Can you make exchanges with the EUR?", "How long will my payment be pending?", "My cash withdrawal says pending, why?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "How can I obtain a disposable virtual card?", "Can cards be delivered? Where?", "Is this card accepted by ATMs?", "I did a payment but the app cancelled it.", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is the fee for topping up by card?", "pos": "Is topping up free?", "neg": ["My balance doesn't include my latest transfer", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "The amount of exchange was not correct for the item i bought.", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "Someone else might be using my card without my permission.", "The wrong exchange rate was applied to me while pulling out cash.", "My top-up was rejected by an app.", "I placed a cheque but the funds aren't there", "I must quickly transfer something from China, and I need to know how long it will take.", "My beneficiary is not allowed?  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to know what charges I will incur for using a European card for top up.", "pos": "Is there a charge to use a Top up card in the US?", "neg": ["How long does it take for me to get my new card?", "Needed gas, been delayed for half an hour.Please fix it!", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "My friends would like to add to my account. What is the procedure?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "The exchange rate I was charged for a purchase was not right.", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "I couldn't make a transfer", "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "Help!  The app has an ATM withdrawl that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there any fees for top ups?", "pos": "What options do I have when topping up a US card?", "neg": ["What do you need my identity details for?", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "I did a payment but the app cancelled it.", "I have a payment that shows twice", "Does it cost extra to send out more than one card?", "I want a card, but I'm not in the UK- can I get one still?", "I think my card payment has been reverted", "I can't get the top-up to work! What's going on here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for european bank cards?", "pos": "Is there a fee to add money to an international card?", "neg": ["How can I order a card?", "Is verifying my identify important?", "I was unable to transfer money to a beneficiary.", "Why has my card payment been reversed?", "How can I fix this?  There is a double charge on my account.", "I can't make purchases with my virtual card.", "\nAt which ATMs can I use this card?", "for god sake, just delete my account i am sick of this", "Why is my card payment cancelled?", "What do you require for identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I get charged fees when I add money with an international card?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["Why is my cash request and the amount I received different?", "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "Can I use my card in another institutions ATM?", "Can my PIN changed remotely without visiting a bank?", "How long does a payment show as pending before i should worry about it?", "My top up hasn't gone through", "My wallet was taken and I see that someone is using my card!   Please help me!", "I didn't get my card back from the ATM.", "why did my payment revert", "Can you change the rate for the item I bought in a different currency as it is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge to use a Top up card in the US?", "pos": "Which US cards have top up charges?", "neg": ["Why is my refund not showing up on the statement?", "I want to transfer money. How do I do that for my account?", "My card is due to expire soon.", "I didn't enjoy my tutor session and want a refund back. How do I go about doing this?", "Can you check the exchange rate on a cash transaction I did overseas", "My money transaction can't be seen by the person I sent it to", "Are extra charges added for sending out additional cards?", "I withdrew cash abroad and the exchange rate applied is wrong.", "Is there a way to see my money's source?", "Will my new card work outside of the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee if I use a European bank for a top up?", "pos": "Will I be charged a fee for topping up using a European card?", "neg": ["Help! When will the card arrive at my home?", "Can cash be used in physical locations to top up?", "Are you going to charge me to collect the money?", "Can I have my account add money automatically in certain intervals?", "How do I activate my card, so that I can start using it?", "I have an unknown debit charge in my statement, why?", "i need a refund right away but the funds aren't available in my account", "Balance hasn't been updated following a bank transfer", "My app shows a payment I didn't make", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any charges for topping up a US-issued card?", "pos": "How much does it cost to top up a US-issued card?", "neg": ["I was charged a fee when withdrawing cash, can you explain why?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "It looks like I was charged twice for a single transaction", "Is there a way you can have money from a purchase I made refunded to my account.", "What is the maximum for auto top-up?", "Why does my transfer keep generating an error message?", "Can you tell me where to go to get a disposable virtual card?", "Where do I go to verify my identity?", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which US cards have top up charges?", "pos": "How much is the charge to top up via credit card?", "neg": ["I am seeing inside the App a some cash withdrawal that is not mine", "My transaction went through but I was charged a fee. Why?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "Will you tell me how I am supposed to use the disposable cards?", "Where are the ATMs that I can use Mastercard?", "Why didn't my transfer work?", "Please let me know what currency I can use to top up my account?", "Money was taken out without my consent,", "How do I go through the identity checks?", "I need to verify my funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anything to top up?", "pos": "Is topping up free?", "neg": ["Why was my cash withdrawal given the wrong exchange rate?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I see a direct debit payment on my app that I did not do", "Help me figure out how to link the new card.", "My top up hasn't gone through", "What is the current exchange rate?", "Why was there a fee with my cash withdrawal?", "I would like to get an item refunded", "how to delete account, not happy"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the Top up rate charge for using a card in the US?", "pos": "how much do you charge to top up US cards?", "neg": ["Help!  There is a cash withdrawl on the account that I didn't make!", "What's the procedure for getting a card?", "How can I top up with a cheque?", "Why hasn't my cash been deposited yet?", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "The cash I asked for still hasn't been received", "I can't find any option to top up with a cheque?", "I lost my phone.  What do I do to block someone else from using my account?", "I had to pay one pound more than the set price!", "How to order a virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged a fee for topping up using a European card?", "pos": "Can I top up for free using a European card?", "neg": ["What should I do about a direct debit that I did not set up?", "I think the exchange rate for my for my cash withdrawal is wrong", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "How long does it take for a top-up?", "I have a payment which has not been approved.", "Why is my transfer appearing as \"pending\"?", "Can the exchange rate change while I am in the process of making a withdrawal?", "I have a top up card. Where is the verification code?", "How do I troubleshoot when contactless doesn't work?", "Someone else might be using my card without my permission."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for topping up a card?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["I might have been charged on my debit statement by fraud.", "top up by my card is that possible?", "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "Help, I don't know what the PIN is to my card?", "How do I get my cash withdrawal to show?", "I got a declining message during a transfer? please tell me why", "Can I use American express with apple pay? Why does it make my top up not work?", "Can you help me find the virtual card?", "How do I get another card", "I was charged multiple times at the same location at the same time"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you assess me more fees if I top up with an international card?", "pos": "How much does top up fees cost?", "neg": ["How do I order a replacement for stolen card?", "Why was there a fee with my cash withdrawal?", "Do you do business in the EU?", "How do I top up my account with a bank transfer?", "Do I need a photo ID to activate a my new card?", "Why did my transfer get declined?", "How do I go about changing my address?", "What are the various currencies and cards that you offer support for?", "How can I change my account details?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up for free using a European card?", "pos": "Is topping up free?", "neg": ["Why have I been charged an extra £1?", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "Why didn't my transfer to a beneficiary happen?", "Was there a problem with topping up?", "What does it mean if it says my card payment has been cancelled?", "Why do I have duplicate transactions for one purchase?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "To deliver to the US, how long will it take?", "Where can I find a Mastercard ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What options do I have when topping up a US card?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["How do I fix a broken card?", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "I am here to change my adress.", "My card hasn't been working for even small transactions today.", "How is my card payment still pending?", "What's going on with my card? I've tried multiple times and it never goes through.", "Explain how to verify my identity?", "How can I report that my card was stolen? I made a police report first.", "My PIN has been blocked.", "Has my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am wanting to refill my card, is there a charge?", "pos": "Is topping up free?", "neg": ["My card is needed soon", "I topped up but it isn't in my account", "Is there a limit to the number of disposable cards per day?", "Do I need any kind of proof for the identity check?", "Which countries do you support?", "What's the fee for exchange of foreign currencies?", "I transferred some money but the balance stayed the same.", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "I think that the exchange rate for the withdrawal of my cash is not right.", "What countries have access to this service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee for topping up a US card?", "pos": "How much does it cost to top up a US-issued card?", "neg": ["How do I withdraw money?", "The card is non-functional.", "my card was refused, why?", "Is it possible for me to change my PIN number?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "I tried to withdraw $100 but only got $20. What happened?", "My card failed to work when I was shopping in a store", "I wish to cancel a transfer", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What fees are charged when I top up", "pos": "Do you have any card fees if I want to add money using an international card?", "neg": ["I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Pending still shows on this transfer, why?", "Can you tell me how I go about activating a new card?", "Can you unblock my blocked pin?", "I think my card is broken or something. I tried using it and it wouldn't go through, please help.", "I would like to track a card sent to me, how do I do that?", "Are there charges for cash withdrawals?", "What do I do if I forgot my passcode?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge extra for topping up with a debit or credit card?", "pos": "Do you have any card fees if I want to add money using an international card?", "neg": ["Someone must have found my card details as I don't recognize these transactions.", "I need to find the card I received in the app.", "I don't see a refund in my account.", "Is there a top up fee for transfer?", "Will my transfer be done soon?", "What is my top-up limit?", "I need some help linking my new card.", "How do I close my account, since I'm dissatisfied?", "Can you tell me whats going on with my card it seems to be not working?", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for adding funds with a credit card?", "pos": "How much does top up fees cost?", "neg": ["I have a cash withdrawal that says it's pending, why?", "What is the extra €1 on my statement for?", "I couldn't transfer to an account.", "Why did the ATM take my card and keep it?", "How do I reset my passcode?", "I transferred some cash and it has not arrived yet.", "Can cards be delivered? Where?", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "What do I do if I have exceeded all my PIN tries?", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does top up fees cost?", "pos": "Do you have any card fees if I want to add money using an international card?", "neg": ["I was charge a fee that I wasn't told about", "What am I going to need in order to verify my identity?", "How does a US resident go about acquiring a new card?", "Can I top up with Google Pay?", "How do I know when my card will expire?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "Explain how to verify my identity?", "What is the most I can top-up?", "I need to order a new card, can you please direct me to the virtual cards?", "Why is the app showing a still pending message on a withdraw that has already been done?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee to add money to an international card?", "pos": "How much is the charge to top up via credit card?", "neg": ["Money is not in recipients account.", "I tried to use the ATM today but it would not accept my card.", "What ATMs can I use this card?", "I'm not happy with the services I'm getting with this company. Can you please delete my account?", "What am I going to need in order to activate my card?", "What do you require for identity verification?", "I see a transfer fee, but to my understand, that should have been free, what happened?", "Which cards are accepted for topping up?", "I was charged a fee when withdrawing cash, can you explain why?", "I have lost my credit card in the ATM!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any fees if I want to add money using an international card?", "pos": "How much is the charge to top up via credit card?", "neg": ["Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "My withdrawal from the ATM was cancelled.", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "Your system is broken. My transfers keep failing, 5 times now.", "I needed $100 but all it gave me was $20.", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "What do I do?  The ATM took my card!", "It won't let me prove my identity.", "Why did I get a different card then requested?", "How do I exchange currencies using the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much is the charge to top up via credit card?", "pos": "If US cards have a top up charge, what is it?", "neg": ["How long do top-ups take to go through", "I must verify the source of my funds", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "Are you only able to get a card if you're in the UK?", "I have a duplicate charge", "Do you have the best exchange rate?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "I have been charged twice for the same thing!", "Can I track history on funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much does it cost to top up a US-issued card?", "pos": "how much do you charge to top up US cards?", "neg": ["I was only given $20 after trying to withdraw $100", "Can you tell me how to get a disposable virtual card?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "Why would a cash withdrawal be pending?", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "Currently I can't get my card to work.", "Where is my virtual card?", "Can I have it delivered on a specific date?", "How do I go about ordering a new bank card?", "How to cancel a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I were to use a European bank card for a top up, will I incur a charge?", "pos": "If US cards have a top up charge, what is it?", "neg": ["Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "My card don't work.", "There's a cash withdrawal on my account that I didn't make", "Why do some of my payments have fees?  I don't understand.", "Please explain the extra fee when I paid with the card.", "Where would I order a virtual card?", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "My purchase from this morning still is pending.", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have any card fees if I want to add money using an international card?", "pos": "how much do you charge to top up US cards?", "neg": ["Where is this card accepted?", "Can you tell me the countries you operate in?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Can you tell me why my transfer is failing and help resolve?", "How can I close my account, I don't want it.", "can you share card tracking number?", "\nHow do I unblock my PIN?", "The recipient doesn't see the money transaction I made", "Could you send me and up date on the arrival of my card?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how much do you charge to top up US cards?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["My new card hasn't came in.", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "am i able to receive my salary this way?", "Why was money taken for a transfer?", "I can't get the ATM to give me any cash", "Can I use my account before my Identity verification has passed?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "how do i get top up with cash deposit", "My phone is missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the top up charges for all US cards?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "Yesterday I had my phone stolen.  Please advise what I should do.", "My transfer was rejected", "What do I do to lock my phone after losing it so my account isn't accessed", "What is the handling fee for transfer?", "My card must have used my card as there are some transactions that I haven't done myself..", "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "I lost my card, what do I do now?", "Changing my PIN", "Why isn't the transferred money there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is topping up free?", "pos": "If US cards have a top up charge, what is it?", "neg": ["Why do I see an extra £1 charge on my statement?", "May I get one of your cards?  I live in the EU.", "How much does it cost to top up by transfer?", "Why have I been charged an extra pound?", "I bought something and already paid for it but now I don't see it.", "Unsure how to provide my identity.", "My account is showing a double charge.", "I would like to know what exchange rates you use?", "My card hasn't been working for even small transactions today.", "The app failed to verify me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If US cards have a top up charge, what is it?", "pos": "Do I get charged if I top up with my European bank card?", "neg": ["Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "I'd like to order another card", "I didn't receive the correct exchange rate for an item that I bought.", "What do I do if my card gets broken?", "Can someone in the US have a card?", "I can't input my pin again.", "The top-up is broken.", "Why was money taken for a transfer?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "I could not get the cash I wanted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got a new card, and I want to know how to activate.", "pos": "Tell me how to renew my new card?", "neg": ["What happens if I use my account and my identity verification hasn't finished?", "What is the procedure for an expired card?", "Can I keep using my card after it expires?", "Why am I getting declines when trying to make a purchase online?", "I bought an item at the wrong exchange rate.", "I was wondering if you will take any fees in exchange for top ups?", "Why did my card payment not work?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I keep being asked to verify my identity. Is this normal?", "Do exchanges cost more?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card came in.  How do I activate?", "pos": "What is the process for activating my new card?", "neg": ["Can you tell me how do I get a card?", "What source do my fund come from?", "Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.", "I want to use my American Express for adding money into my account.", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "Do I get an actual card?", "I am 16 and just started working at McDonalds can I deposit my checks at your bank?", "I'd like to transfer funds using my credit card.", "Why is the refund not on my statement?", "Where can the cards be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried activation my card and it didn't employment", "pos": "Can someone assist me with activating my new card?", "neg": ["I'm due a refund and it is not on my statement.", "Can i receive transfers from my employer this way?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "What is the procedure for topping up with a cheque?", "Can you please disable my current account.", "My account shows a direct debit charge that I have never seen before", "The card PIN?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "need to verify source of funds", "How come I can see an extra charge for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new card and I need to activate it.", "pos": "Would it be possible to activate my card?", "neg": ["How long do I wait for a transfer from the United States?", "How can I go about getting a refund?", "How do I go about verifying my identity?", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "My mother deposited a cheque into my account last week, why is it still not showing up?", "My top up is not working", "Is there a discount for multiple currency exchanges?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I can't remember my app code, can you reset it?", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to activate my card?", "pos": "What is the procedure for activating this card?", "neg": ["I live in the US and I would like to get a card. How do I go about getting one?", "how much do I have to pay for exchange of currency?", "Why hasn't my ID been verified?", "I must quickly transfer something from China, and I need to know how long it will take.", "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "I wanted to take out $100 but I only got $20.", "Is there a way I can get my card expedited?", "I would like to verify my source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would you be so kind as to activate my card? Thanks", "pos": "can you assist me in activating my card?", "neg": ["Do I have to pay for a physical card?", "Why was I charged a fee for my card payment?", "Why do you guys need to verify my identity?", "Is there a charge for a physical card?", "How can my friend give me money?", "Is there a top up fee for transfer?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "Which merchants accept this card?", "What's the procedure for canceling a purchase?", "Which ATMs accept Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure for activating this card?", "pos": "Please help me with the activation of the new card.", "neg": ["Why hasn't my friend's transaction arrive yet?", "Is there a disposable virtual card?", "I have been waiting for my transfer, shouldn't it be here already?", "Why do you need me to verify who I am?", "My password doesn't work.", "Why did I get charged a fee for my transfer?", "My app was on the phone and I was mugged.  What do I do?", "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Can I see where my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When are you going to activate my card?", "pos": "Please help me with the activation of the new card.", "neg": ["I didn't initiate a direct debit that I see on my account", "Why do I see a random withdrawal in my app?", "I think my transfer failed. What do I do now?", "the exchange rate was different than expected", "When will my deposit be processed?", "When shipped to the US how long is delivery time?", "There is a payment that I made that hasn't gone through yet.", "I accidentally made a payment to a wrong account. What should I do?", "I tried to withdraw cash, but got declined!", "I did not get my virtual card yet, Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I activate my card?", "pos": "I would like to get help from someone in your customer service department with assisting me with activating my card.", "neg": ["How to receive transfers from my employer when I get paid in GBP?", "What number of transactions can i do with one disposable card?", "My transfer was rejected", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Do you have an auto-top function and how do I use it if so?", "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "What is the most I can top-up?", "Can you help me get Top Up to work in the Apple Pay function?", "My statement has not shown my refund.", "Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what do i need to have with me to activate card", "pos": "What is the process for activating my card and using it?", "neg": ["Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "I transferred some money but the balance stayed the same.", "When using my card I was charged a fee for doing so, why?", "Where can I use this card?", "I was so embarrassed. Why didn't my payment clear?", "How can I top up my account with a cheque?", "I had the wrong exchange rate applied to some cash I got abroad.", "Why did you decline my transfer?", "Can I transfer money to my account with the app?", "Where is my cash deposit in my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to activate?", "pos": "I need my card to be activated right now.", "neg": ["I can't figure out how to change GBP to AUD, what do I do?", "My card's expiring a month from now, should I place an order for the new card?", "There is a withdrawal on my account I didn't make.", "I need help from someone in your department with finding my nearest ATM.", "What top up charges are there for US cards?", "On my last trip, I received the incorrect exchange rate.", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "Seems like my top-up has failed", "My rate of exchange was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I have to do to activate my card?", "pos": "Who do I call to activate my new card?", "neg": ["My top up did not go through yet.", "I have a new phone number and need to edit my contact information.", "The ATM didn't give me what I asked for but my balance says it did", "How many days do I have to wait for the transfer to reach my account?", "Can I use a credit card from the US to top up?", "I bought some things in the morning but the payment shows as pending", "How many times can I use a virtual card?", "Why did the funds for one of my purchase come back to my account?", "What do I do now that I can't use this card?", "do you offer refunds? i would like to return purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card activation steps", "pos": "I need more assistance with how to activate my card.", "neg": ["Why is the transaction to my friend still pending?", "Please send me a disposable virtual card.", "My account transfer was blocked.", "I am not recognized by the app.", "Can you help me process a refund?", "Why do I need top-up to be verified?", "Can you unblock my pin because I put the wrong one too many times.", "What are the steps for  making a transfer for topping up?", "If I live outside of the UK am I still eligible for a card?", "Is there a way to track my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card needs to be activated.", "pos": "What is needed to activate my card?", "neg": ["My transfer hasn't arrived", "Why did I only get $20 when I asked for $100?", "This is not right, I was told I could take out cash at the ATM for free?", "Is the exchange rate the same on weekends as the weekdays?", "What's the closest place to withdraw money?", "How does your app transfer the money", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "Can i cancel this purchase?", "How can I reset the passcode if I need to do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to do a card activation.", "pos": "What do I need to do for the card activation?", "neg": ["How come my money hasn't shown up yet?", "Where do I go to order my card?", "What type of card can I use to top up?", "How do I initiated a bank transfer to top up?", "Why would the app show a withdrawal that I did not make?", "The money disappeared after I topped up my account.", "I need to get visa and mastercard", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "I have been charged twice for the same transaction.", "How many transactions can I do with my disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you know the process how to activate my card?", "pos": "will you be able to activate my card", "neg": ["Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "i didnt put that money in my account", "Can both Visa and Mastercard be chosen?", "Why is it necessary to verify the top up?", "I would like to cancel a transfer", "Why am I not allowed to add a certain beneficiary?", "I purchased something abroad and the incorrect exchange rate was applied.", "How long will a transfer from China take? I need to transfer something from there.", "I would like to know how to work out where my funds came from?", "According to the app, I got cash from an ATM but I haven't made any transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to activate my card.", "pos": "I want to use my card. How do I activate it?", "neg": ["If I want a friend to top off my account, can they?", "Can I use google pay for topping -up", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "Why didn't my transfer to a beneficiary happen?", "Something is wrong with my top up and I can't see it. How do I find it?", "My exchange rate was wrong for an Item I bought!", "What is the maximum number of transactions I can do with a disposable card?", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "I need to modify my details.", "Why did my money disappear when I topped up??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Instructions for activating card", "pos": "How long does it take to activate my card?", "neg": ["let me know how many disposable cards I can have?", "I want a disposable virtual card, how do I do that?", "ATMs, which ones will accept this card?", "I got cash abroad and the exchange rate applied is wrong", "Is my country's currency supported by your system?", "When is my balance going to update, I just transferred some money", "Can you explain your exchange rates basis?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "Do I get a card to keep in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get help from someone in your customer service department with assisting me with activating my card.", "pos": "My card activation is failing.", "neg": ["My card has an issue, the payment has been deferred.", "Where is the top-up verification code located?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Can both Visa and Mastercard be chosen?", "I don't recognize the direct debit payment on my account.", "What is the extra €1 on my statement for?", "Why is my cash deposit not in my account?", "I went to do a transfer and it was declined.", "Can someone else use my account if they have my phone?  I lost mine.", "Set a new PIN please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate a card?", "pos": "My new card needs activating.", "neg": ["How long will it take to verify my account?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "What fiat currencies are used for exchange?", "I took out money and there is a fee.  Why?", "What do I do if my payment was reverted?", "I can't find my card! Can you help?", "Reverted top up", "how do i setup my apple pay", "Why is my last cheque deposit taking so long?", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get my card active?", "pos": "What steps do I have to take to activate my card?", "neg": ["In the App I see a payment that is not mine.", "In the app, I see a withdrawal I didn't make.", "What reasons would cause my card payment to be cancelled?", "Why is there some cash that I did not deposit in my account?", "How do you top-up using cash?", "I used my card to make a payment and wondered why the payment was reverted?", "With my credit card i would like to transfer money.", "need help with google pay top up", "I received the wrong amount of cash.", "Do you know why my card payment has been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card activated.", "pos": "How do I activate my card that just arrived?", "neg": ["Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I want to top up my account. What payment methods are supported?", "What does it mean if my cash withdrawal does not show up properly?", "What does it mean to have a pending cash withdrawal?", "I am seeing in the App a some cash withdrawal that I did not do", "There are funds in my app that I did not receive.", "If my card becomes expired what can I do?", "Is there a reason there's an extra fee on my statement?", "Can i top up by card?", "I am not seeing recent cash withdrawal on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What am I going to need in order to activate my card?", "pos": "What is the proper way to activate a card?", "neg": ["I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "I took out some cash from the ATM but it is still showing the transaction is pending.", "What is taking so long on my transfer from the US?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "I can't verify identity through the app.", "The terminal I paid at wouldn't take my card. Is something wrong?", "Will the duplicated payment be refunded?", "where is my unknown payment from?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Does the app top up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my new card be activated?", "pos": "What is the process to activate a card", "neg": ["I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "Can I use a different bank ATM than my own?", "The exchange rate was messed up from the ATM", "Where are cards available to order?", "Apple watch top up help, please?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "Why was a payment cancelled on my account?", "My transfer says pending. What does that mean?", "What are the charges if I exchange foreign currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I call to get my card activated?", "pos": "My new card needs activating.", "neg": ["Whats types of currency can I exchange?", "I attempted to get cash in the ATM but it was not authorized", "I made a transaction, but I made it to an account I didn't mean to make it to.", "I have a transaction showing multiple times.", "how much do you charge to top up US cards?", "Explain why my top up has been reverted please.", "Why is the payment from my card still pending?", "tell me how to get a refund for something I bought.", "Where are the virtual cards?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Card activation is not working. What do i do?", "pos": "What is the most efficient way to activate my new card?", "neg": ["My app was on the phone and I was mugged.  What do I do?", "what is a virtual and how do i get one", "Is there an age limit to open an account", "Why won't my virtual card work?", "I have a transfer that is still pending.", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I need my card ASAP!", "Can I write a cheque to top up?", "I got some cash but it wasn't the right amount.", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I activate my new card? I didn't recieve any information with it about how to do so.", "pos": "The activation process for my card isn't working.", "neg": ["I think the exchange rate on my card payment is incorrect.", "Do you limit my top-offs?", "Can I change or hold different currency?", "I think someone is using my card without my permission!", "Why have I not gotten my new card?", "I cannot get my card out of the ATM.", "What is the length of a transaction completion?", "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "Why has my transfer been declined?", "I think someone else is using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate my new card I just got?", "pos": "Please help me with the activation of the new card.", "neg": ["There are transactions that I did not make on my account, I think someone has my information.", "Is there a way to modify my details?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "Please tell me which fiat currencies you support.", "What card types can I choose from?", "Can I see where my money is being transferred from?", "how do you get exchange rates", "When will my transfer process?", "Why is my card payment pending?", "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to start using my card.", "pos": "Can someone assist me with activating my card?", "neg": ["Delete my account now please.", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "I think someone is using my card without my permission!", "should i add money via bank transfer instead", "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "How do I prove I am who I am?", "Which one are you?  Visa or Mastercard?", "I don't remember my login code", "I just got a card, how can I add it to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me how I go about activating a new card?", "pos": "Help me activate my new card.", "neg": ["Why did I get less cash than what I asked in the ATM?", "At what age can a person open an account?", "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "Where is a ATM that accepts Mastercard?", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "Why do I see a random withdrawal in my app?", "How can I get my money that I didn't get from the ATM?", "Help, I need to top up my account. Where do I send a check?", "I am overseas in China, can I get a replacement card?", "Why didn't I receive all the cash I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What information do I need to gather in order to activate my card?", "pos": "My card is not able to be activated how do I get it to work?", "neg": ["After I attempted a transfer, it failed.", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "What's the process to receive a second card?", "I made a purchase but never expected to see a fee charged for the transaction.", "Google Pay won't let me top up.", "Can I use my Apple watch to fill my gas tank?", "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "Help! In the app there is a payment that I don't remember.", "I don't recognize the direct debit payment on my account.", "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I have to go through in order to activate my new card?", "pos": "What do I need to do for the card activation?", "neg": ["I tried to make a purchase in the store but my card was declined.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "I don't remember my passcode?", "Is a tracking number available for the card that was just sent?", "I attempted to get cash in the ATM but it was not authorized", "The refund I asked for isn't showing up", "What is the best way to get my virtual card?", "Will I need a new card or can I put my old card back into the app?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "Where can I find a Mastercard ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need for activation of my card?", "pos": "How do i activate my card", "neg": ["The ATM kept my card?", "What do I do after my card expires?", "What is the strange cash withdrawal on my statement?", "Can my salary be received and transferred to my current currency in my country?", "My new card has not been delivered to my home yet. What is going on?", "My card was refused", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "I used my card to make a payment and wondered why the payment was reverted?", "I believe I got a wrong exchange rate when I got cash.", "When will my new card arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new card and need to activate it", "pos": "I need to activate my card, how is that done?", "neg": ["Am I charged if I make a top-up?", "why hasnt my card come in yet?", "Why was I charged a fee for debit or credit card payment?", "How will I know my pin number?", "What are the places that you deliver cards to?", "Why do I need to have my identity verified?", "I have an outgoing transaction", "How can I add money to my account from another account I have?", "Can you deliver the PIN separately?", "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to activate my new card.", "pos": "I just got my new card, how do I activate it?", "neg": ["I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "I need to find out where the card is that I ordered.", "The recipient doesn't see the money transaction I made", "Can you explain the transfer fee that I was charged?", "I bought something and now I want a refund.", "How long will it take to deliver to the US?", "Why won't you take my transfer, I keep getting an error message.", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "Can an apple watch be used to tup-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What needs to be done to activate and use a card?", "pos": "I need info on activating my card?", "neg": ["I can't see a transfer to my account I made.", "What is my money worth in other countries?", "What's the expected wait time to recieve my new card?", "I an not sure but it looks as if a card payment I made was cancelled.", "Do you support top ups?", "The transger I tried to make failed.", "My transaction from earlier needs to be reversed.", "The ATM stole my card!", "There is a direct debit transaction that I did not authorize", "What foreign exchange rate will I get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card has arrived, what's the activation procedure?", "pos": "The activation process for my card isn't working.", "neg": ["I hope to get a Visa card", "Why is the exchange rate different than expected on my transaction?", "How long does a payment show as pending before i should worry about it?", "how come i was declined", "Do you accept all cards and currencies?", "I still don't have a card. How do I get one?", "Why isn't my topup working?", "I sent some money and the account hasn't recived the transfer I made.", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "I would like to link my card to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't activate my card?", "pos": "I need my card to be activated right now.", "neg": ["top up not completed", "My ATM withdrawal was cancelled", "What is the reason my cash withdrawal is still pending?", "How can I stop someone from using my card after I lost it yesterday.", "What do I do to lock my phone after losing it so my account isn't accessed", "the exchange rate I got for cash was wrong", "Is there a reason why top-up needs verifying?", "Am I able to open an account for my children?", "i asked for 100 only got 80", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone assist me with activating my new card?", "pos": "I just got a new card how do I get it to start working?", "neg": ["What is the number of transactions I get with a disposable card?", "Is there a fee for transferring money", "My card is about to expire.  How do I get a new card?", "I would like to change the the PIN on my card.", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "My card will expire soon, When do I need to order a new one?", "What is this fee debit on my account?", "In my app, a direct debit payment that I didn't do shows up.", "Do I get Visa or Mastercard?", "Is it possible to hold money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am planning activating my card was it possible?", "pos": "How can my new card be renewed?", "neg": ["Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "How do I avoid a fee to use an ATM?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "What is the extra fee on my statement?", "Why did I get charged a fee on my card?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "I have a cash withdrawal that says it's pending, why?", "Do you have any accounts for children ?", "When I tried to transfer funds to my friend today I was unable to do so, why?", "how do i get the card linked"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Just received my replacement card, what steps do i need to take to activate it?", "pos": "I want to use my card. How do I activate it?", "neg": ["My recent transfer didn't go through - why not?", "Why did my transfer not work?", "How do I go about verifying the top-up card?", "How can I go about ordering a virtual card?", "the money i transferred didnt arrive", "My app says that I'm not verified.", "The transfer on my account is not showing up.", "left my phone at hotel, cant use app", "Where is my top-up verification code?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The activation process did not work, please help?", "pos": "I need assistance with activating my new card.", "neg": ["I don't have the device I used to log onto the platform so I can't access it.", "Please help me.  My card is missing.", "how long until a cash withdrawal will show on my account", "Can I change my pin at a cash machine?", "I don't think I was supposed to be charged so much.", "If my card is going to expire this month, do I need to order a new one?", "how do i get the card linked", "Delete my account now please.", "do you accept from usa credit card?", "My card was eaten by the cash machine what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I have to go somewhere to activate my card?", "pos": "What is the process for activating a new card.", "neg": ["I seem to be having trouble with my Google Pay Top. Can you please help?", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "Why is the payment I made still pending?", "Can I order a second card?", "Why are you keeping my money from me by declining my card? What is going on?", "What is the reason for my card payment to be reverted?", "How can I solve my issue with holding multiple currencies?", "Why do you guys need to verify my identity?", "Can you tell me why my transfer declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need my card to be activated right now.", "pos": "What is the process for activating a new card.", "neg": ["Why can't I withdraw cash from this ATM?", "I transferred some money but the balance stayed the same.", "The balance has not been updated.", "Is it possible to order another card?", "How do you determine your exchange rates?", "I was charged twice for a restaurant, can you take the second charge off?", "Do I get charged if I top up with my European bank card?", "I can't get a contactless payment to work.", "Top up not available in my wallet.", "I received the wrong amount of cash from the ATM. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card needs to be activated asap", "pos": "My new card needs activating.", "neg": ["If I want to topup by card, how do I do it?", "Is there an age limit to get an account?", "My friend deposited $100 into my account, but it is not showing up!", "Why is there a fee for getting cash?", "Currency exchanges have any extra fees?", "The passcode isn't working for me.", "Will I be charged a fee for a SEPA transfer?", "How do I change my name after marriage", "Can cards be dispatched on a specific date?", "I do not see the money I transferred into this account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do for the card activation?", "pos": "Please assist me with activation.", "neg": ["oh my god I lost my card! what should I do?", "How can I go about ordering a virtual card?", "Can I use my card at an ATM?", "What are the requirements to verify my identity?", "If I were to do a transfer, what is the rate for that?", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "Where can I find the verification code for a top-up?", "what are the locations i can withdraw money", "Can I exchange an item for a refund?", "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to renew my new card?", "pos": "With my new card, how may I activate it?", "neg": ["When will a transfer from the US post?", "Is there a top up fee for transfer?", "Help me figure out why my transfer was declined", "My transfer is pending too long.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "I have an outgoing transaction", "What foreign exchange rate will I get on weekdays and on the weekends?", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money", "Can I allow other people to top up my account?", "how much is the fee for topping by card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can my new card be renewed?", "pos": "My new card needs activating.", "neg": ["Can I get a disposable card?  How many can I have?  How often can I use them?", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I am angry that I got charged for using my card.", "Why is there a pending time on my transfer?", "I think someone else is using my card.", "You provide support in what countries?", "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "How much does it cost to do a transfer?", "How does it work when I transfer money into my account?", "I was told I would be getting a refund but I have yet to see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Activate my card", "pos": "How do I active this card?", "neg": ["What are the guidelines for the disposable cards?", "If I want to can I set up a new PIN?", "My transfer has not arrived.", "Can I get an auto Top-up?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "Do you have support for flat currencies?", "Is my fiat currency supported for both hold and exchange?", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "I need another card for a member of my family. Is this possible? How soon can I get one?", "There is a strange card payment I don't recognise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot activate my card.", "pos": "Help me activate my card.", "neg": ["If I want to can I set up a new PIN?", "I don't understand why you want so much of my personal info.", "I need to dispute a direct debit.", "Can you show me where to link the new card?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "Is my child too young to sign up?", "What is preventing me from adding a specific beneficiary?", "How do I link a new payment card?", "In the exchange and holding, what fiat is allowed?", "Can you tell me how to top up on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to activate the card.", "pos": "I want to activate my card, how do I do it?", "neg": ["When will my top-up happen?", "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "I froze my account, but how do I order a replacement card?", "Why am I being charged for ATM fees?", "How long does it take for a top up to go through", "I was not given the amount of cash I withdrew", "How do I make my card appear on the app?", "How long does it take for pending to go through", "What is the fee charged for using my card?", "I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was unable to activate my card.", "pos": "My new card needs activating.", "neg": ["I tried to make a transfer and it didn't work.", "What is the verification process used for?", "Is it possible to hold money in different currencies?", "How do I add a card on to the app?", "Please tell me why I am having problems transferring to a beneficiary.", "My automatic top-up was unsuccessful", "Do you have EUR currency available for me?", "If I don't live in the UK, can I still get a card?", "Is there any amount in which I would get cut off from topping up?", "My card is about to expired what will happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you please tell me how to activate my new card?", "pos": "how long should i wait ti activate my card", "neg": ["I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "What are your exchange rates calculated from?", "I made a transaction this morning but I need to revert it now.", "Why was my card declined in a shop?", "After I used my card I saw I was charged a fee for using it", "What are the reasons why a card payment would be declined?", "help me link my card", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please assist me in activating the card.", "pos": "How do I activate my card to start using it?", "neg": ["can i get a physical card online", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "My things were stolen and I need to know if I can still use this app.", "I didn't make a payment at this business.", "Are SWIFT Transfers available at this bank?", "Why is my friend not getting a transaction arrival yet?", "Is there a fee for making a payment? If so, let me know why.", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "What are the disposable virtual card limits?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card ready for use or does it need activated and if so how?", "pos": "With my new card, how may I activate it?", "neg": ["How can I get a card sent to China?", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "Please help me, there is a transaction in the incorrect account.", "How do I know if my top-up went through?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "Am I allowed to use different currencies?", "What is the exchange rate for EUR?", "DO I have to be 18 to open an account?", "Can I link your physical card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help my activate my card.", "pos": "How do I verify my new card?", "neg": ["When using my card I was charged a fee for doing so, why?", "I need an actual card that I can hold in my hand, how do I do that?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "In the App I see a payment that is not mine.", "why do I need to show ID", "When does my transfer from the US arrive in my account?", "Can I get a full list of instructions for identity checks?", "Where do I go to see the source of my available money?", "Why was my cash withdrawal cancelled at the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card activation attempt failed.", "pos": "How can I make my card ready to use?", "neg": ["Can you tell me what i need for the identity check?", "What are the restrictions of the disposable cards?", "Where Is the top up verification code found?", "The transfer to my account was not allowed.", "How do I open an account for my children?", "How do I get to the virtual cards?", "Can I let other people have access to my account in order to top up?", "How long will it take for my top up to work? It's still pending", "Can you please tell me why my transfer failed?", "How come there is a $1 extra charge on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can i make my card active?", "pos": "How can I activate my new card?", "neg": ["When I received my cash, the exchange rate was wrong.", "What is the procedure for depositing a virtual card", "I'm pretty sure my top up is still pending.", "Can I exchange currency to Europe?", "How can I update my personal information after moving?", "How can I choose between Visa and Mastercard?", "Is the cash withdrawal going to show?", "I live in the EU.  Can I order one of your cards?", "How can I hold and exchange fiat currencies?", "I want a new card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for activating my new card?", "pos": "Tell me what I need to do to activate my card.", "neg": ["I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "How much is it to use my US debit or credit card to top up?", "My top up has failed", "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "I have a payment in my statement that is off", "Why didn't my transfer to a beneficiary go through?", "How can I prove I am me?", "Where do I access the auto top-up function?", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "There is an extra $1 charge on my statement, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my new card activated?", "pos": "What is the process for activating my card and using it?", "neg": ["I don't think the charges made when I had currency exchanged are right.", "What can you tell me about the card PIN?", "Why is my ATM cash withdrawal not working?", "What happens when I money transaction doesn't show up on the receiving side?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "Does my top up and apple pay work together?", "Can both a Visa and Mastercard be received from you?", "How much do I have to pay to accept an international transfer?", "I withdrew some cash, when is it going to show?", "Why did my transfer get declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having trouble activating my card.", "pos": "I couldn't complete card activation.", "neg": ["I just had a wedding and I want to take my spouses name.", "How do I dispute a direct debit that I didn't do?", "Can you  tell me how to get AUD not GBP?", "Why does a cash withdrawal show as pending?", "My card expires very soon.  What is the cost and delivery time to get a new one?", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.", "Why was I charged an extra pound?", "Why can't my ID be verified?", "With my credit card i would like to transfer money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got my new card.  How can I activate it?", "pos": "How do I activate my card so I can start using it?", "neg": ["If I exchange currency frequently, can I get a discounted rate?", "My marital status has change, I got to correct my name to reflect that.", "What is the charge for paying with my card?", "My card payment's cancelled", "How do I go about transferring money using my credit card?", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "What is this $1 charge on my account?", "What payment methods are used to top up?", "is it possible to cancel transactions?", "Tell me how to change my details."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use my card, how would I activate it?", "pos": "Please assist me with activation.", "neg": ["How come my top-up didn't go through instantly, like it usually does?", "I wasn't allowed to transfer to my account", "How to exchange my currency", "How long do transfers take to go though", "How do I cancel a transfer?", "How do I return something for a full refund?", "Card payment was declined, do you know why?", "I was unable to transfer money to a beneficiary.", "How does a bank transfer for topping my account work?", "Need a new passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to actuate my card.", "pos": "How do i activate my card", "neg": ["Why was my transfer charged a fee?", "Will money be added automatically when necessary?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "I need to move money from one of my other accounts to this one.", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "What are the additional charges for a SWIFT transfer?", "Show me how to verify my identity?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "What do I do if my phone is stolen?", "My card is missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to activate the card, as it does not look like its working?", "pos": "My new card just arrived, how can I activate it?", "neg": ["I'm still waiting for my card that was issued a week ago. What should I do?", "Am I allowed to transfer money to a beneficiary?", "I made a transfer and was charged extra. Why?", "How can I change my Rowlock ?", "What documents do I need for the identity check?", "How long will a transfer from the US take?", "I would like to change the the PIN on my card.", "How long does it take for my physical card to be delivered.", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "The ATM wouldn't let me have my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I activate my new card?", "pos": "will you be able to activate my card", "neg": ["Where can I get money from my card?", "my check or cash deposit has not shown up", "I noticed the exchange rate for cash withdrawal isn't right.", "I got cash and the exchange rate should have been different than it ended up being.", "How can I setup automatic top-up?", "Hey there's a fee for a transfer on my account.  Why?!", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "How do i cancel a charge?", "Do you send duplicate cards?", "Do the disposable cards have any restrictions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "pos": "I need assistance activating my card?", "neg": ["I got an cancellation error when I was topping up.", "I need to transfer money into my account, and I don't know how to do that.", "I received a refund, however I cannot see it in my account", "How much will it be in order to pay with a bank transfer using SEPA?", "Is it possible to get a new card in China?", "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "If someone in a different country sends me money, do I have to pay a fee?", "explain the interbank exchange rate", "I just initiated a transfer but I'd like to cancel it.", "Am I allowed to hold money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who do I call to activate my new card?", "pos": "Explain the activation method for this card", "neg": ["Does this program take SWIFT transfers?", "need to know if there is a maximum i can top up", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "Can I see where my funds come from?", "I want to inactivate my account.", "My card got stuck in an ATM.", "I can't see all the refunds in my statement", "Can I choose my card scheme?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize.", "Can I top up any amount?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need a photo ID to activate a my new card?", "pos": "How do I activate my new card", "neg": ["Looks like my card payment was cancelled.", "I suspect someone used my card.", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "I paid two weeks ago and just got refunded", "Why is my balance the same after a transfer?", "What is the currency exchange fee?", "are there age requirements", "What are my options for topping up, automatic and/or manual?", "What are the steps for  making a transfer for topping up?", "Will I get charged for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me with my card.  It won't activate.", "pos": "I want to use my card. How do I activate it?", "neg": ["How can I cancel my transfer?", "I received a transfer in GBP how do I change it to a different currency?", "Why can't I buy cryptocurrency on the app?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "There is a fee for a transfer, please explain that to me.", "When can I expect my transfer to reach my account?", "How to modify my details.", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried activating my plug-in and it didn't piece of work", "pos": "How do I turn on my new card?", "neg": ["I took out money, and didn't get all of it.", "How do I get my card to work?", "Why was my new card declined?", "I got my card now, how do I make it show up in the app?", "No option to top up with a cheque ?", "I have to make several disposable cards per day.", "After my checque or cash deposit, my balance didn't update.", "Was there a problem with topping up?", "Do you have an auto-top function and how do I use it if so?", "My phone was stolen, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "With my new card, how may I activate it?", "pos": "Show me how to activate my card", "neg": ["I don't understand why I was charged an additional fee for this service. Can you clarify?", "Are there steps to see where my funds come from?", "Does the app allowing exchanges between USD and GBP", "My top up is still pending", "explain the virtual card", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "I would like to cancel my previous purchase.", "how do i get a new card", "What forms of ID should I use for verification?", "I've been waiting ages and my PIN hasn't gotten here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need more assistance with how to activate my card.", "pos": "Would it be possible to activate my card?", "neg": ["Report stolen card", "With this app, will I be able to exchange currency?", "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "My card is not working at stores.", "How is the exchange rate calculated?", "If I make a mistake can I cancel the transaction?", "How long does it take for a payment to change from pending?", "I made a transaction this morning but I need to revert it now.", "I found my card in my jacket this morning, so can I reactivate it?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I activate my card with the app?", "pos": "Can someone assist me with activating my card?", "neg": ["Can you tell me why I was charged extra when I withdrew money?", "Will I be charged for a top off transfer?", "How do I find out my source of funds?", "i entered my pin in wrong and got it frozen. how many tries do i have", "I used the wrong account number!", "Will you tell me how to exchange USD for GBP in the app?", "Why does my statement show an extra fee?", "I would like to dispute a payment I didnt make", "What do I do if my smart phone was stolen?", "I am unable to use my top-up on the app. Could you explain this to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I make my card ready to use?", "pos": "What would II do if I wanted to activate my new card", "neg": ["How long does it take for a pending cash withdrawal?", "What is this random charge of one pound doing on my account?", "I was supposed to receive my new card by now, but it hasn't came in.", "I have multiple of the same transaction", "Purchases I did not make are appearing in my bank statement?", "At what age can I open an account?", "I am looking to get a Visa credit card, what must I do to achieve this?", "Your exchange rates are coming from where?", "Can apple pay handle top up exchanges?", "Tell me your opinion on the exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get some help activating my new card?", "pos": "It won't let me activate my card.", "neg": ["I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "what are the exchange rates for getting cash", "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "How can my account have money transferred into it?", "Where is my money that I transfered?!", "Can other people top up my account?", "I need to get my card quickly", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to use my card. How do I activate it?", "pos": "The activation process for my card isn't working.", "neg": ["There is a withdrawal in my account I didn't make.", "My card seems to not be working at all.", "I changed the currency, but why is it costing more?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "I need to close my account.  Your company is terrible!", "What is the most that I can top-up to a card?", "Is the fee with my cash withdrawal a mistake?", "I am looking to delete my account. I'm not happy with the service provided by you.", "help, lost my card", "Can you explain to me the way to verify my top up has gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain the activation method for this card", "pos": "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "neg": ["Are there businesses that don't accept this card?", "A strange card payment, I do not recognize it.", "I might be paranoid, but someone may be using my card.", "I am looking to delete my account. I'm not happy with the service provided by you.", "Is there a disposable virtual card option?", "You applied the wrong exchange rate while I was traveling outside the country.", "Says that my top-up is incomplete?", "How long do I have to wait until the transferred money shows up?", "Need help to get my card to work.", "The ATM kept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me activate my card.", "pos": "My new card needs activating.", "neg": ["I payed with the card and there was an extra fee?", "Why do some of my payments have fees?  I don't understand.", "Why was my transfer request decline?", "The exchange rate was different when I got cash", "Does auto top-up have a limit?", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "How long will it take to receive a virtual card?", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What identification is required to activate my card?", "pos": "What is the process for activating a new card.", "neg": ["My order needs to be canceled.", "Am I able to do top-ups with Google Pay?", "How long does it take for money to transfer?", "Will you charge me more if I top up with an international card?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "The app is telling me that I am not me.", "One of my payments was doubled", "A payment is pending", "I lost my phone.  What do I do to block someone else from using my account?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to activate my card, how is that done?", "pos": "How do i activate my card", "neg": ["please delete account", "Is a new debit card free?", "how much is the fee for topping by card", "My transfer was rejected", "What credit cards do you carry", "They said I would get a refund but I don't see it on my statement.", "Can you close my account please?", "Will my transfer be done soon?", "i needed money for a night out with the girls but i was declined, why?", "When will I recieve my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like my card activated.", "pos": "I am unable to activate my card, it won't let me.", "neg": ["Physical cards are what I need more of", "How do I get a PIN?", "What should I do if I see a withdrawal is pending?", "When does a UK transfer show up?", "Why hasn't my cheque processed?", "What does it mean if my cash withdrawal is pending?", "There is a payment done with my card which i definitely did not do.Never seen that name before.", "Does it matter which card I use", "do i have to talk to someone to close an account or can i in the app", "Which countries do you operate in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the most efficient way to activate my new card?", "pos": "What is the proper way to activate a card?", "neg": ["I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "If my card becomes expired what can I do?", "Canceling my order is what I need to do right now.", "How long do I wait for a transfer from the United States?", "The exchange rate was not correct for the item I bought.", "I have an unknown charge.", "After I attempted a transfer, it failed.", "Why has my top-up failed?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "How many days do I have to wait for the transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can you assist me in activating my card?", "pos": "What are the steps that I need to take to activate a new card?", "neg": ["how come when i got cash the exchange rate was different than it should be", "How would I use a disposable card?", "I was given less cash then I wanted.", "I made a cash withdrawal and it is still listed as a pending transaction.", "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "It's been a week since you sent my card and I still don't have it.", "When can I expect a transfer from Europe to go through?", "I won't be pleased unless I get a Mastercard.", "I did not get enough cash", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is my card activated?", "pos": "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "neg": ["I did a topup successfully but its not showing in balance. I think there is some problem in system.", "Why didn't my payment process", "How long will this take to get to me?", "Why can't I transfer money to a beneficiery?", "Why am I being asked to verify my identity?", "My PIN number was incorrect, and I can't access it.", "What is the exchange rate for EUR?", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "How do I go about verifying the top-up card?", "My cash received does not match what has been requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How long does it take to activate my card?", "pos": "I would like to activate my card.", "neg": ["Where did my money come from?", "My card must have used my card as there are some transactions that I haven't done myself..", "Why would the app revert my payment?", "If I bought something I didn't like, can I get a refund?", "My card has been found. Is there any way for me to put it back into the app?", "My transfer is still pending", "lost my card in atm", "Is this app capable of exchanging currencies?", "I am looking for my top-up verification code and cannot find it.", "My card payment says pending and it hasn't changed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a new card. How do I activate it?", "pos": "I need info on activating my card?", "neg": ["It's been a couple days how much longer do I have to wait for my transfer?", "Why is there a pending time on my transfer?", "I just got a card, how can I add it to the app?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "i bought the wrong size and would like a refund", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "I can't enter my passcode.", "I found my lost card. Am I still able to use it?", "how many uses are the disposable cards good for?", "When will you be taking orders for disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried activating my card and it didn't work", "pos": "Can I get some help to get me card activated?", "neg": ["I have two of the same charges on my account!", "Why can't I make a transfer?", "How do I change the PIN?", "What stopped my transfer, from being accepted?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "How to edit personal details?", "Which countries are represented?", "I am trying to find out how to exchange currency X with currency Y.", "My card payment was not successful."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate my new card", "pos": "Can I activate my card?", "neg": ["Why hasn't my account updated to reflect my current balance?", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "can i use my mastercard to add money to my account", "I was doing a transfer and received a \"decline\" message.", "Someone else might be using my card without my permission.", "how much do I have to pay for exchange of currency?", "Does my account have the option to hold multiple currencies?", "How can I transfer money between accounts?", "My phone was stolen! What do I need to do?", "Is a new debit card free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I activate my card?", "pos": "How can I activate the new card i got?", "neg": ["I'd like to transfer funds using my credit card.", "The virtual card won't work.", "What is your maximum top up limit per day?", "Can I exchange currency for different types?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "May I get one of your cards?  I live in the EU.", "I need two cards. Is this possible?", "I notice there's a pending payment on my card.", "How can I order a card?", "\nI can't seem to be able to use my card\n\n\n"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What would II do if I wanted to activate my new card", "pos": "I need assistance with activating my new card.", "neg": ["Why is my identity not verified?", "I am upset with your service.  Please delete my account.", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "I believe my top up was reverted.", "There is a repeat charge for the same item", "Why do you need so much information about my identity?", "How long does a European transfer take?", "I have no idea why there is a dollar that has been charged to my account.", "For the identity check, do I need any kind of documentation?", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Would it be possible to activate my card?", "pos": "I tried activating my card and it doesn't work how do I solve this problem?", "neg": ["My card arrived but I need to make it work in the app, how do I do that?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "Everything was stolen from me.  I can't use the app.  Please advise.", "What are the charges if I exchange foreign currency?", "The exchange rate was wrong in the foreign country I got cash in.", "I was charged for a cash withdrawal, why?", "After depositing a cheque my balance did not change.", "I haven't received my virtual card yet, do yo know why?", "Please verify my source of funds.", "ATMs, which ones will accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate my card that just arrived?", "pos": "how long should i wait ti activate my card", "neg": ["I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "what is going on, i have entered my passcode and its not working", "Is a tracking number available for the card that was just sent?", "Why won't my top up go through?", "My statement shows charges for things I never purchased. Were my account details stolen?", "This transaction needs both a Visa and a Mastercard.", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "Do you offer cards for those in other countries?", "I do not see the card PIN anywhere?", "Why couldn't I make a withdrawal from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I switch on my new card?", "pos": "How do I activate my card, so that I can start using it?", "neg": ["Is there any amount in which I would get cut off from topping up?", "Can I open an account for my offspring?", "what documents do i need to verify who i am", "What is the extra fee that was added when I used the card?", "How do I fix a transaction to the wrong account?", "I won't be pleased unless I get a Mastercard.", "My transfer failed when I tried.", "Cancel Transaction", "What should I do if I have used all of my PIN tries?", "My transfer failed, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got my card and cannot get it to work.", "pos": "What steps do I have to take to activate my card?", "neg": ["Please explain how disposable virtual card work.", "I made a top up yesterday but it's still pending.", "You charged me more than once for the same transaction!", "Top-up is loaded into the card and no update.", "Do you limit my top-offs?", "Someone must have found my card details as I don't recognize these transactions.", "Why does my statement show an extra fee?", "Explain to me how to verify the top-up card.", "Changed details is essential, what steps do I take to do so?", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tired but an unable to activate my card.", "pos": "What do I need to do in order to use my card I just got?", "neg": ["What places accept my card?", "Can I use my American Express card with Apple Pay?", "I'm trying to verify my identity but can't figure out how, what do I do?", "Can you convert to EUR?", "Do I need to order a new card before it expires?", "What do I have to do to change my pin?", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "My refund is not showing.", "Why did they charge me an extra $1?", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I active this card?", "pos": "What is the process to activate a card", "neg": ["How can I get my money back for a payment i didnt make", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "Why did my top-up not go through?", "Is there a fee to add money to an international card?", "Why did the transfer fail when I attempted to do it earlier?", "Help! In the app there is a payment that I don't remember.", "There is a mysterious debit transaction on my statement", "Can I use a check to get gas?", "Can I use my American Express card with Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am unable to activate my card, it won't let me.", "pos": "Help me activate my new card.", "neg": ["I see non-received cash in my app.", "My cash withdrawal shows as pending still.", "I would like to reactivate a card and wondered if that could be done?", "Can my 8 year old grandson open an account at the bank?", "Why is there an extra pound charge that is pending?", "Why is the pending status on my cash withdrawal taking so long?", "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "What methods are available for my friend to send me money?", "Can I use this app to exchange between dollars and pounds?", "Questionable transactions on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please assist me with activation.", "pos": "I need assistance to activate the card on my account.", "neg": ["There is a duplicate charge on my account.", "The app can't verify my information for identity proofing purposes.", "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "Can I top up my account with Google Pay?", "I wanted to withdraw $100 from the ATM but I only got $20", "What do you need for the identity verification", "Why hasn't my transfer gone through", "help, lost my card", "How can I exchange USD and GBP in the app?", "What businesses accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you activate my card pls", "pos": "I have my card now how do I activate it?", "neg": ["I got cash and the exchange rate should have been different than it ended up being.", "Why has my card payment not yet been applied to my account?", "Why is the exchange rate different than expected on my transaction?", "How do I get money from friends?", "I messed up and made a transaction using the wrong account.", "I happened to forget my passcode", "How long does it take to get money from Europe?", "My source of funds need verification.", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "Why is there a fee for cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me how to activate my card", "pos": "I need info on activating my card?", "neg": ["i withdraw cash from the ATM and was charged a fee", "What do I do?  The ATM took my card!", "Can I have a duplicate second card?", "Are there any places that won't take my card?", "Can I have a card even if I am not living in the UK?", "It says the transfer wasn't accepted.", "How can I exchange USD and GBP in the app?", "Is there a way to reset my PIN?", "I think a card payment I made was cancelled.", "I just checked and my payment was cancelled, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I have to take to activate my card?", "pos": "Can someone assist me with activating my card?", "neg": ["How do I discontinue my account?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "How can I top up with my apple watch?", "How many currencies can I have?", "Is there a fee for sending out more cards?", "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?", "How are your exchange rates calculated?", "If I exchange currencies frequently, is there a discount?", "can I be charged for topping up by card", "Card has been received, how will it show up on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got my new card, how do I activate it?", "pos": "Can I use my new card?", "neg": ["is it just visa or can i also use mastercard?", "I'm looking to get an additional card.", "How come I can't seem to verify my id?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "need to verify source of funds", "Are there any limit on the auto top-up?", "I tried the wrong PIN too many times.", "Why is my PIN blocked?", "My disposable virtual card was rejected.", "Is there anywhere  In the  Eu  this card can not be delivered in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is not able to be activated how do I get it to work?", "pos": "I would like to have assistance with activating my card.", "neg": ["Is my top up not working?", "I noticed that my card was charged more than once for one thing.", "What's the limit for disposable virtual cards?", "How long do bank transfers usually take?", "There is a direct debit payment that I did not make.", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "What's go on, where is my new card?", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "Can I use app to reset PIN attempts?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance activating my card?", "pos": "I would like to activate my card.", "neg": ["The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "I got a €1 extra fee in my statement", "I want to open an account for my child.", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "What are the steps for changing my passcode?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "Was there a problem with topping up?", "My foreign currency exchange has been applied incorrectly.", "disposable virtual card can be ordered where?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I couldn't complete card activation.", "pos": "How do I turn on my new card?", "neg": ["I was declined a transfer", "I am still waiting for a transfer to show", "How do I link the new card that I just got from you guys?", "How to edit personal details?", "Can I use a check to get gas?", "I don't understand why there is an extra €1 fee in my statement.", "Why is the payment showing as pending from things I bought this morning?", "Can you unblock my blocked pin?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "How do I add an existing card to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not able to activate my card how do I fix this problem?", "pos": "How do I activate my card so I can start using it?", "neg": ["The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "Why won't you take my transfer, I keep getting an error message.", "There are automatic debits on my account that I did not make.", "my phone was taken yesterday, what should I do about my account?", "I tried to use the ATM today but it would not accept my card.", "Someone else accessed my account and made a payment.", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I would like to get a few more physical cards.", "Although I transferred some money, it has not as of yet, arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I turn on my new card?", "pos": "My new card is here, what's the process for activating it?", "neg": ["How long do you have to wait to see your virtual card your ordered?", "I was charged and shouldn't have been charged when using my card!", "I have a new email.", "For some reason my card payment didn't work", "How do I get a new expiration date?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "My funds must be verified", "How come there is an extra fee on my statement?", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "My payment has not been accepted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps that I need to take to activate a new card?", "pos": "I would like to have assistance with activating my card.", "neg": ["Can I get an item refunded?", "My payment was declined", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "Is it possible to order a virtual card?", "I transferred money from one account to another account and I charged a fee for it. Why is that?", "How much does it cost to top up a US-issued card?", "This is terrible, i want to delete my account", "help, lost my card", "I should only have one charge, but it shows two.", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card activation is failing.", "pos": "I just got a new card how do I get it to start working?", "neg": ["Will you assess me more fees if I top up with an international card?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "How long do cheques take to post to your account?", "I am unaware of what my password is.", "Can I verify my top-up card?", "What do I need to know about topping up?", "For a week now, I have tried to use my card and it is still not working.", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "pos": "How do I activate my card to start using it?", "neg": ["I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "I am having trouble finding the top-up card verification code.", "After purchasing an item I noticed the exchange rate was incorrect.", "My app was on the phone and I was mugged.  What do I do?", "I think I forgot my passcode", "I may need to dispute a Direct Debit payment.", "How is my ATM deposit not available yet?", "How do I know what exchange rate I will get?", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for activating my card and using it?", "pos": "The activation process for my card isn't working.", "neg": ["Can you assist on apple watch top ups?", "How do I add the card I just received to show up in the app?", "why isn't my top-up going through?", "How can i reset my passcode ?", "I'd like to get a Visa card, please.", "always exchanging currencies, do you offer a discount?", "Why was my account assessed a fee?", "I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "When can I use money sent to my account?", "How do I fix a broken card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i activate my card", "pos": "I have my card now how do I activate it?", "neg": ["I thought I lost my card but I found it today, so I would like to reactivate it.", "Why do you require identification documents", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "What kind of cards are supported?  What currency?", "What countries can I use your services?", "What does it mean to have a pending cash withdrawal?", "I want to use my American Express for adding money into my account.", "The exchange rate for foreign ATM currency is wrong.", "Does it cost anything to transfer money for a top-up?", "I couldnt get cash in an ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I activate my card?", "pos": "What are the steps to activate the card, as it does not seem to work?", "neg": ["What is the extra fee I was charged when using an ATM?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "You shorted me money when I tried to make a withdrawal.", "Why is the payment showing as pending from things I bought this morning?", "Where do I access the auto top-up function?", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "How can I close my account?", "I need to reset my passcode, this one isn't working", "Why can't I see my top up?", "What are the steps to reset my passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need info on activating my card?", "pos": "What is needed to activate my card?", "neg": ["Am I able to get a refund for something I bought?", "I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?", "Can I use my account although my identity verification has yet to pass?", "Help me verify the card used on a top-up.", "What is the reason my cash withdrawal is still pending?", "How do I unlock my account after typing in the wrong PIN too many times?", "How to access my virtual card", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "Can i choose a specific delivery date?", "My transfer to another account was not allowed. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process to activate a card", "pos": "I want to activate my card, how do I do it?", "neg": ["I didn't get the correct amount of money from the ATM machine", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "I would like to know how to work out where my funds came from?", "I need to cancel a transaction.", "Yesterday I had my phone stolen.  Please advise what I should do.", "Is the cash withdrawal going to show?", "How many active cards can I have?", "When does my transfer from the US arrive in my account?", "I need help proving that this is really me and to verify my identity.", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is needed to activate my card?", "pos": "I just received my card and I'd like to activate it.", "neg": ["I found the exchange rate for my cash withdrawal is wrong", "Can I top up online?", "I want to deposit my check to top up my account", "I got less cash than what I specified for through the ATM.", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "For the identity verification, what do you need?", "I need to add a serious amount of cash to my card, how do I do that?", "Can I convert money into different currencies?", "When does my transfer from the US arrive in my account?", "I made a transfer recently but it has not changed on my dashboard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate my card, so that I can start using it?", "pos": "The activation process for my card isn't working.", "neg": ["How old do my kids need to be to use your service?", "Why has my money been returned back to my card.", "What do I do if my card expires soon?", "The transfer on my account is not showing up.", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "I attempted to get cash in the ATM but it was not authorized", "How long will my top-up be pending?", "Why is the refund not on my statement?", "What currences are available for exchange?", "I can't get my virtual card to work at all"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me activate my card", "pos": "Can I have my card activated?", "neg": ["How much are you going to charge me if I top up my US card?", "How much is it to send out additional cards?", "Please give me both a visa and a mastercard.", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "A transfer has to be cancelled.", "I hope to get a Visa card", "I live in the US and I would like to get a card. How do I go about getting one?", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "Why was the payment on my card declined?", "I asked for a refund but its not here yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just got a new card how do I get it to start working?", "pos": "My new card needs activating.", "neg": ["I want to top up by cheque", "Why can't I withdraw cash?", "What do I do with my \"decline\" message on a transfer?", "My identity is unable to be verified.", "What systems do you have in place for my security when using my card for everyday purchases?", "I need to deposit money to my account", "My statement has not shown my refund.", "I was charged twice for a restaurant, can you take the second charge off?", "Why does my transaction have an added fee?", "My top-up funds aren't available yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps to activate the card, as it does not seem to work?", "pos": "Hi, would you please activate my card?", "neg": ["Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "I see an extra $1  charge on my statement, why is this?", "My disposable virtual card was rejected.", "May I get one of your cards?  I live in the EU.", "The app is showing a cash withdrawal that I didn't make.", "I didn't receive the correct amount of cash when I exchanged it overseas.", "Are your cards available in the EU?", "I am still currently waiting for the cash that has been deposited into the account this morning.", "Why can I not make a transfer?", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify my new card?", "pos": "will you be able to activate my card", "neg": ["How long does a check take to show up in the account balance?", "Do you have the option for a disposable virtual card?", "My billing address changed and I need to update my information.", "What do you need for the identity verification", "Why hasn't my top up gone through?", "There is a record of payment I never submitted on the app.", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "I was not distributed the correct amount of cash that I asked for", "Why didn't this transfer work?", "I exchange my currency quite a bit.  Do I get an exchange price break?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to start using my card, how do I activate it?", "pos": "Please help me with the activation of the new card.", "neg": ["My top-up is taking a very long time to complete.", "Where can I find the auto-top up feature?", "Can I use my account without verifying identity?", "I can't get the ATM to give me any cash", "What's the reason my new card hasn't come?", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "Why hasn't my cash arrived from a deposited check?", "My card data has been exposed.", "How do I know if i need a disposable card?", "Is it possible to get a second card for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to activate my card.", "pos": "I need assistance to activate the card on my account.", "neg": ["Do I need to add my salary?", "Is it possible to get one of your cards in the European Union?", "Why was I charged twice for the same transaction?", "Can I use this app to exchange currencies?", "I haven't yet received money that I transferred", "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "I don't understand why there is an extra €1 fee in my statement.", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "Help me change my PIN.", "What ID do I need to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i cannot seem to activate card", "pos": "Can I get some help to get me card activated?", "neg": ["Is it possible for a friend to personally send me a payment?", "My phone was taken yesterday, is there something that I need to do?", "My card wont work at an ATM", "I got a fee when paying with my card", "Which flat currencies are supported for holding and exchange?", "It's been a week since you sent my card and I still don't have it.", "My PIN is not working, can you help?", "Is it possible to get a second card for my daughter?", "Do all businesses take this card?", "My cash transaction isn't showing on my receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate my card so I can start using it?", "pos": "Can I get some help to get me card activated?", "neg": ["I made a payment and it is showing up twice", "The app does not know it is me.", "I'm still waiting on my new card to be delivered!", "Do you know when the withdrawal will show?", "Are there restrictions to transfers to certain accounts?", "Need help with a stolen card.", "I do not know why I was charged for the $1 transaction.", "How do I go about getting a refund?", "Hi! What documents can I use to verify my identity?", "Explain why my top up would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help me with the activation of the new card.", "pos": "I need assistance to activate the card on my account.", "neg": ["How can I report that my card was stolen? I made a police report first.", "How long does it take to recieve my new card?", "How do I know if I will get my card, or if it is lost?", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "Can I deposit a check?", "Are you available in my country?", "Why is the exchange rate different than expected on my transaction?", "My contactless payments don't work.", "I recently deposited a cheque and cannot find the cash from it.", "Is there a fee associated with using foreign exchange ATMs?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do to activate my new card?", "pos": "The activation process for my card isn't working.", "neg": ["I received my salary in the wrong currency. How do I change this?", "Why can't I see a transfer to my account?", "Do I need to convert my currency from GBP before transferring?", "My transfer to an account failed.", "Can I verify my identity?", "I have a question about fee for cash withdraw.", "I have another card from the U.S. Will you be able to accept that one?", "what is a virtual and how do i get one", "I need to make a transfer from Europe, how many days does this take?", "Can I get an item refunded?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I tried activating my card and it doesn't work how do I solve this problem?", "pos": "It won't let me activate my card.", "neg": ["Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "Help me figure out how to link the new card.", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "What fiat currencies are supported?", "How quickly can you get me my card?", "\nDo I need to go to a physical bank to change my PIN?", "What do I need to do to perform identity checks?", "Why wasn't my payment accepted by the app", "Why is the payment showing as pending from things I bought this morning?", "I need my payment in another currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, would you please activate my card?", "pos": "The activation process for my card isn't working.", "neg": ["What if my top up is reverted?", "How do I top up?", "I was trying to use contactless earlier, but it didn't work.", "Why is there are there two of the same transaction?", "If I were to use a European bank card for a top up, will I incur a charge?", "Will there be a fee if I receive a SEPA transfer", "What's the limit to how much I can top up?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "I want to cancel a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I activate the new card i got?", "pos": "Can I get some help to get me card activated?", "neg": ["My card was refused", "How much does it cost to exchange my balance into a foreign currency?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "What is the reason my cash withdrawal is still pending?", "I don't recognize what this payment on my statement would be for.", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "Why won't my top up work", "When using my card I was charged a fee for doing so, why?", "Have a payment that I haven't done.", "How often am I able to top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance to activate the card on my account.", "pos": "Help me activate my new card.", "neg": ["What am I going to need in order to verify my identity?", "do you offer refunds? i would like to return purchase.", "Where's my virtual card", "I goofed up and used the wrong account.  Please help.", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "I didn't set up the direct debit I have", "Seems like my top up has been cancelled", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "When I was transferring money I was charged extra why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to activate my card what do I need to do?", "pos": "I have my card now how do I activate it?", "neg": ["How can I get another card?", "Why is my top-up pending?", "top up for my american express card is not working", "What's taking so long for this payment to go through?", "My card payment doesn't work.", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "how much does it cost to add money to my card", "Can I have more than 2 disposable cards?", "I want some extra physical cards.", "I am inquiring about your auto top up feature."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It won't let me activate my card.", "pos": "How do I activate my card to start using it?", "neg": ["What do I need for the identity check?", "How long until transfers complete?", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "Why hasn't payment gone through yet?", "Transfer was declined.", "I added money to the card but the transaction didn't go through", "I dont have a pin", "Cancel a transaction", "Is there such thing as an auto top-up option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get some help to get me card activated?", "pos": "What is the proper way to activate a card?", "neg": ["I went to look at my top-up and it was canceled, can you tell me why this happend?", "Does the top-up need verified?", "I think when I withdrew money when out of country the exchange rate was wrong.", "what is the matter?", "I need this item refunded", "The bank machine didn't give my card back how do I get a new one fast?", "How do i receive a physical card?", "Why was I charged an extra pound?", "What do I do to unblock my PIN?", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my new card?", "pos": "Tell me what I need to do to activate my card.", "neg": ["So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "Can I order a card please?", "I can't get into the app with the passcode.", "Is there a reason why my virtual card won't work?", "why do I have a pending payment?", "I would like to exchange currencies on the app. How do I do this?", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "when will the balance on my account change form a transfer", "How many countries do you work in?", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just received my card and I'd like to activate it.", "pos": "I would like to have assistance with activating my card.", "neg": ["Is there a way to top up using my Apple Watch?", "What's the limit to how much I can top up?", "Why is my cash request and the amount I received different?", "For what reason can I not transfer money to a beneficiary?", "My transaction from earlier needs to be reversed.", "I would like an extra card.", "What countries have access to this service.", "My account isn't showing a transfer I made.", "There was an extra fee when I was at the ATM.  Why?", "This card payment isn't is recognition."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "will you be able to activate my card", "pos": "My new card just arrived, how can I activate it?", "neg": ["why wont my american express work to add money", "How long do I wait for a transfer to take?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I am inquiring about a $1 charge on my statement.", "Can I edit my details?", "My rate of exchange was wrong.", "How many ATMs will take this card?", "There is a cash withdrawal on my statement that I don't recognize", "How do I modify my account details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to be assisted with the activation of my card.", "pos": "I want to activate my card, how do I do it?", "neg": ["What is this extra fee on my statement.", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "My account is depleted. Can I transfer funds from another bank?", "Where can I find information about where my money came from?", "Will you accept my salary if it's in another currency?", "How can I verify my top-up card?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "I was supposed to get a refund but I do not see it.", "Seems like my card payment has been cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone assist me with activating my card?", "pos": "What is the process for activating a new card.", "neg": ["Why do you need me to verify who I am?", "I can't see a transfer to my account I made.", "When will my deposit post to my account?", "I was not able to receive the correct amount of cash.", "My money disappeared! Please help??", "Am I able to order a disposable virtual card?", "I have lost my card! What is my next step?", "I no longer need AUD, I need GBP instead, how can I make this happen?", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "My transfer failed, why did that happen?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I activate my card to start using it?", "pos": "what are the steps to activate my card?", "neg": ["I only got some of the cash I requested from the ATM", "How fast are transfers from Europe?", "Can I use google play as my primary app to Top up?", "Can I change my PIN remotely?", "There is unexpected money in my account.", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "is there something blocking me from making transfers", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "My card must have used my card as there are some transactions that I haven't done myself..", "I have a payment I didnt make on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need assistance with activating my new card.", "pos": "My new card needs activating.", "neg": ["What should I do?  My card has been stolen!", "Why was I charged extra using my card?", "Why did my top-up not work?", "My card payment still pending", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "If I want to send out more cards, do you charge extra for that?", "What countries do your services support?", "Where are the cards delivered to", "How do I know it is a Mastercard ATM?", "How do I receive a refund for my item?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to have assistance with activating my card.", "pos": "i cant seem to activate card", "neg": ["How do you come up with your exchange rate", "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.", "Do I have to verify the top-up?", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "why was i charged a fee to transfer", "I couldn't transfer money to my bank, why not?", "Why is my transfer taking so long to complete?", "I need to make a purchase online, where is my virtual card?", "I think there is a mistake.  I am being charged twice.", "Is it possible for a transaction to be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The activation process for my card isn't working.", "pos": "My new card needs activating.", "neg": ["Are there any top-up limits involved?", "I am not able to see the card PIN anywhere?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "Where can I change my PIN?", "there were two of the same charge to my account", "How long do transfers take to go though", "I just noticed my transfer was declined and I don't know why. Can you help me?", "Will this card work at any ATM?", "There is a debit paymet that I don't recognize.", "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have my card activated?", "pos": "What do I need to do in order to use my card I just got?", "neg": ["I returned something to a  store but can't see my refund.", "You've incorrectly calculated the exchange rate for my cash withdrawal", "Can I get support?", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Why am I being declined?", "I was only given $20 after trying to withdraw $100", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "How long does it take for my payment to process?", "what is the correct exchange rate for getting cash", "Please help me figure out the reason for the odd withdrawal amount from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me activate my new card.", "pos": "What do I need to do in order to use my card I just got?", "neg": ["My phone was stolen, help!", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "I don't like the services, please close my account", "How often can I top up?", "Why was I charged a fee for transferring money", "where do you have locations at", "Was I charged more than I should of been for a currency exchange?", "How long does it take to get my money", "Why can I not take out cash?", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card needs activating.", "pos": "what are the steps to activate my card?", "neg": ["I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "For some reason I am unable to preform a transfer to a beneficiary.", "What is this direct debit in my statement?", "Why didn't I receive the right amount of cash?", "My card is stuck inside the ATM.", "Suddenly, my card won't work.", "I would like to change my name after marriage.", "Tell me why there is a fee for a card payment.", "I have a new email.", "How to verify top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the proper way to activate a card?", "pos": "What do I need to do in order to use my card I just got?", "neg": ["Do I need to pay more for exchanging currencies?", "Can I setup top ups in advance?", "How do I exchange currencies using this app?", "Why is my last transfer pending?", "The store card reader would not accept my card.", "I just saw a fee on my account. When do these get charged?", "How do I stop fraud to my card?", "Can I have my account add money automatically in certain intervals?", "Will the duplicated payment be refunded?", "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i cant seem to activate card", "pos": "how long should i wait ti activate my card", "neg": ["How do I go about topping up with Google Pay?", "I think my card is broke it's not working anymore", "I had a decline on my card. Why?", "What countries do your accounts send and receive to?", "Is it possible to get both a Visa and a Mastercard?", "What are the auto-top up policies?", "Which establishments will accept my card?", "How do I start auto top up?", "Your service is bad.  Close my account.", "Is there a limit to a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process for activating a new card.", "pos": "What do I need to do in order to use my card I just got?", "neg": ["I need to cancel a transfer I made.", "I sent a payment but it isn't showing up in the app", "After my card expires what should I do?", "My account shows a direct debit charge that I have never seen before", "A direct debit payment I didn't do shows in my app", "Is there a limit to how much I can top up?", "What should I do if I see a withdrawal is pending?", "I tried transferring to an account but it didn't go through. What happened?", "How do I exchange currencies using the app?", "Where are the cards transported to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have my card now how do I activate it?", "pos": "My new card just arrived, how can I activate it?", "neg": ["When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "Does your app allow currency exchange from USD to GBP?", "I didn't get a PIN yet. What gives?", "Are there any restrictions for the disposable cards that I need to be aware of?", "I think a card payment I made was cancelled, can you check?", "Do I have to use a bank approved ATM to withdraw money?", "What can you tell me about the card PIN?", "There are automatic debits on my account that I did not make.", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what are the steps to activate my card?", "pos": "My new card just arrived, how can I activate it?", "neg": ["Can I do more than 10 transactions with a disposable card?", "When will it be delivered to the US?", "Please let me know how to change my PIN?", "Is it possible to top up using a cheque?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "Can I use American Express?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "What is the limits on the number of disposable cards I can have?", "My identity is unable to be verified.", "How can I exchange AUD for GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "pos": "My new card just arrived, how can I activate it?", "neg": ["Can I use top-up with Apple pay?", "My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "There is a single payment on my card which shows as pending.", "How do i receive a physical card?", "What stipulations do disposable cards entail?", "How do I use bank transfer to top up my account?", "How do I get my card?", "When can I expect my card to arrive?", "I checked my statement and saw a charge of one pound, where is this charge coming from?", "The payment on my card shows as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do in order to use my card I just got?", "pos": "My new card just arrived, how can I activate it?", "neg": ["Can I get information on topping up?", "Why won't my virtual card work?", "Can you change my currency to EUR?", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "I have duplicated transactions on my statement", "Where in the app do I link a new card?", "My passcode was denied.", "Help me cancel a transaction.", "My card is about to expired what will happen?", "I was attempting to top up with my card but the money has vanished!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to activate my card, how do I do it?", "pos": "My new card just arrived, how can I activate it?", "neg": ["I get a \"decline\" message when doing a transfer", "Why won't my top up work", "I tried to withdraw $100 but only got $20. What happened?", "Why can't my ID be verified?", "Why have you declined my card payment?", "Please provide me with the restrictions of the disposable cards.", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "How do I know where the funds come from?", "The ATM ate my card; how do I get a new one?", "Where in the European Union can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card just arrived, how can I activate it?", "pos": "My new card is here, what's the process for activating it?", "neg": ["I need a transfer cancelled.", "I am having issues using contactless payments, could my card be damaged?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "How old do you need to be to use the banks services?", "Are cheques accepted for a top up?", "I haven't received my transfer funds yet, where are they?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "When I was traveling abroad, the exchange rate was applied wrong.", "Why won't you let me name X as a beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My new card is here, what's the process for activating it?", "pos": "Tell me what I need to do to activate my card.", "neg": ["My top-up has been reverted and I would like to know why.", "Can I have a supplementary card?", "I was not able to use the ATM to get cash", "I have a pending money transfer", "Is there a way to use this app with a disposable virtual card?", "Can you send me more cards for my account?", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "My account transfer was blocked.", "Why won't the ATM let me withdraw money?", "Someone has taken my phone from my hotel room!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me what I need to do to activate my card.", "pos": "how long should i wait ti activate my card", "neg": ["Can I edit my personal details?", "Are cards from the US accepted?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "Why hasn't my cheque processed?", "I have a transaction that shows multiple times.", "What do I do if my Google pay top up isn't working?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "Where do I go to see the source of my available money?", "I had a payment reverted and would like to figure out why.", "Why is their a charge pending on my card still?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "pos": "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "neg": ["Can I have money of different country of origin.", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "The card payment is declined.  Please inform me why.", "how to get card pin?", "What is the virtual card and how can i get one?", "I found a transfer fee - is that correct?", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "I transferred money, why was charged for an extra fee?", "I need a refund. This is not what i wanted.", "My top up did not complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "pos": "Are there ATM fees?", "neg": ["Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "What kind of cards an currency do you support?", "I want to transfer money into my account, what do I do?", "I transferred money to my account but it is not showing.", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "The ATM gave me less cash than requested", "Please tell me how I verify my identity.", "My card never arrived.", "There was money taken out of my account, and I'm pretty sure I didn't do it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "pos": "Why am I charged a fee for withdrawing cash?", "neg": ["Is it possible for a friend to personally send me a payment?", "Why did I get less from the ATM?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Tell me what ATMs use this card.", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "how do i setup my apple pay", "limits on top ups", "Can I receive my salary with this in another currency?", "How can I tell if my card payment is reverted?", "I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged to get money from the ATM?", "pos": "There was an unexpected fee for my cash withdrawal!", "neg": ["How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "How much more do you charge for currency exchange?", "Where is the verification code display?", "How can I verify my source of funds?", "Is there a problem with the payment that I see is still pending?", "What are the currencies that are accepted to add money?", "Please tell me how to verify my top up card.", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "There is a payment I don't recognize", "A withdraw I tried to make at the ATM was declined I don't know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged a fee for withdrawing cash?", "pos": "Is there a fee for a cash withdrawal?", "neg": ["Why isn't my refund showing in my statement?", "Can I auto top-up as much as I want?", "Please let me know how to place an order for a virtual card", "I've been waiting for a refund where is it?", "What is the process to link the new card?", "When will the money reach my  account?", "My transfer hasn't arrived", "I need an ATM right now!", "Why was I not able to get cash from the ATM?", "Do you ship your cards anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a fee for a cash withdrawal?", "pos": "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "neg": ["Why hasn't my ID been verified?", "My card hasn't shown up yet.", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "My card payment has not been withdrawn from my account", "When will I get a virtual card? I haven't gotten one yet", "How do I transfer cash my into my account?", "Can you issue both a Visa and a Mastercard to me?", "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "Who can I speak with regarding a lost card?", "Is there a way to undo a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am i being charged for withdrawing cash funds?", "pos": "Why do I have a charge for an ATM withdrawal? I thought these were free?", "neg": ["Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Explain pending transactions.", "I submitted a transaction but it was for the incorrect account.", "Can I pay more to get it deliver quicker?", "Is it possible to get one of your cards in the European Union?", "Where is the card I ordered 2 weeks ago?", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "What are these fees i am paying?", "I need another card", "Would you be able to offer me a discount, since I need to exchange currencies frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "pos": "What's up with the extra fee I got?", "neg": ["I did a money transaction and the recipient doesn't see it", "How will I know when I get my refund?", "My top up may have been reverted", "can I top up an apple pay?", "What do I do if my card was stolen.", "Please tell me if I'm going to be charged for sending out more cards?", "I am asking to end my account.", "My friend deposited $100 into my account, but it is not showing up!", "My card payment is being declined and I've tried several times.", "i tried to transfer cryptocurrency into my account but was denied"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for getting cash?", "pos": "I got this stupid fee after taking cash out, why?", "neg": ["I should only have one charge, but it shows two.", "Why has my payment been declined? I paid by card.", "I'm noticing a payment/purchase at a company that I don't recognise.", "How many countries do you work in?", "How long will it take my card to get here?", "What forms of ID should I use for verification?", "A shop I go to didn't let me pay.", "Can I use my card in another institutions ATM?", "I cannot get my card out of the ATM.", "Yesterday I had my phone stolen.  Please advise what I should do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's up with the fee for getting cash?", "pos": "Why was I charged when taking out money?", "neg": ["Why did I only receive a partial amount of what I tried to withdraw?", "Top up not available in my wallet.", "I need to move money from another bank to this account.", "I had a payment reverted and would like to figure out why.", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "My details need to be changed, how can I do so?", "I have a transfer waiting.", "Can I see where my funds come from?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "There is payment showing that I didn't do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash withdrawal and was charged a fee incorrectly can you help with this?", "pos": "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "neg": ["Has there been any activity on my card today?", "Why did the funds for one of my purchase come back to my account?", "i want to get a card but i live in the US", "What do I do to verify a top-up?", "Why is my 'top up' not showing up in my wallet?", "Is my card lost? I am still waiting for it to be delivered.", "Why do you need so much information about my identity?", "There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.", "Are there any limit on the auto top-up?", "I have a pending payment on my card.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please help!  There was an extra fee when I got cash.", "pos": "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "neg": ["how to get a new card in china", "There are two of the same charge on my statement.", "Am I allowed to carry an additional card?", "My card is needed soon", "What is the reason for the identity check", "Can I choose between Mastercard and Visa?", "How do I change my name after marriage", "Can i set up an auto top-up?", "Is exchanging currencies one of your app services?", "What are the reasons for a declined transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much can I withdrawal in one month without incurring fees?", "pos": "Why did I get charged a fee, I thought it was free?", "neg": ["Someone else might be using my card without my permission.", "What do you do with all the identity information you're collecting from me?", "My address needs to be changed.", "How can I fund another account with my American Express?", "What's the wait time for European transfers?", "The virtual card won't work.", "How do I sign up for a card if I'm in America?", "Top up keeps failing", "need to know if there is a maximum i can top up", "In the app, how can I make it show the new card that arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for withdrawing cash but haven't in the past?", "pos": "How come I got charged extra for withdrawing cash?", "neg": ["How do I shut down my account and get out of this company?", "For some reason my card payment hasn't worked. what can I do to look into that?", "Is there a fee for physical cards?", "I still haven't received my card after two weeks, is it lost?", "My withdrawals were going smooth until I got declined today. What is going on?", "When will the check I deposited post to my account?", "I think I was wrongly charged in a recent transaction when I used my card.", "Can I auto top if I'm low on funds?", "I attempted to enter my pin to many times.", "Why is it taking so long for a transfer to complete!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did using an ATM cause me to have an extra fee charged?", "pos": "Why is there a fee for cash withdrawal?", "neg": ["I entered a wrong PIN too many times. How can I fix this?", "auto-top up option can be found where?", "I've forgotten my passcode. Can I reset?", "I need help verifying my identity.", "I don't see a refund in my account.", "I bought an item and now I want a refund.", "I'm having trouble proving my identity", "Why do I see an extra fee on my statement?", "I would like to get both a Visa and MasterCard?", "I am having trouble withdrawing cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't understand why I was charged extra for withdrawing money?", "pos": "Why was I charged when taking out money?", "neg": ["Can you show me how to verify the top-up card?", "Which flat currencies do you support for holding and exchange?", "Where is this card accepted?", "Is it possible to get a real card?", "Can i add a new currency to my account?", "I need to transfer money to my account from another bank", "Where do I go to add a new card?", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "what is the time frame for transfers", "What are the reasons for my beneficiary not being allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain the extra ATM fees.", "pos": "Why did you charge me extra for withdrawing money?", "neg": ["For some reason my card payment didn't work", "I need some help linking my new card.", "I see a direct debit transaction in the app that is not mine", "My exchange rate is wrong when I get cash.", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong.", "My top-up was cancelled, could my bank be the problem?", "My card payment didn't go through.", "Why did I get a different card then requested?", "My card is not working at stores.", "Do I need my phone to use the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I noticed a different charge while I was taking my money out.", "pos": "extra fees on a cash withdrawal, not cool.", "neg": ["I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "They said I would get a refund but I don't see it on my statement.", "Card payment is showing as pending", "The contactless payments are not working.", "My account is depleted. Can I transfer funds from another bank?", "Is there a fee associated with using foreign exchange ATMs?", "I was given less cash then I wanted.", "I need a new card and I live in the United States.", "Am I going to see a charge for a SEPA transfer?", "It looks like a payment I've made hasn't made it through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged for a cash withdrawal at the ATM?", "pos": "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "neg": ["I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "How do I contact customer support about my declined transfer?", "What is the limits on the number of disposable cards I can have?", "After a transfer, I see an extra fee.  Why?", "Can you provide information for freezing my card immediately?", "I've tried using my card multiple times and it keeps getting declined.", "I need to cancel a transfer", "Why did I not get the amount of money I requested?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a fee for cash withdrawal", "pos": "Why did using an ATM cause me to be charged an additional fee?", "neg": ["What currencies can I use to top up my account?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "Will my money be of equal value when I travel abroad?", "Please help my find out why there is an odd direct debit in my records.", "why was i chargged", "Why am I charged an extra fee on my card?", "I haven't received my transfer funds yet, where are they?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "The card has suffered a security breach.", "Does the top-up need verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charge a fee when using an ATM?", "pos": "Are there ATM fees?", "neg": ["how can i track card you sent", "I didn't get my card back from the ATM.", "My exchange rate was wrong for an Item I bought!", "Is there a problem that makes my payments show pending?", "What should I do if someone else used my card?", "How many different currencies can I hold money in?", "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "Why haven't I gotten my new card?", "Can I use my virtual card to complete transactions for memberships?", "help, lost my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I charged more for using the ATM?", "pos": "When I got cash I was charged an extra fee!  Explain!", "neg": ["There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Why use a disposable card?", "When will I get my money? It's been too long.", "Do you convert to Euro?", "Will it cost me to get a second card?", "Do you allow exchanges of EUR?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "I would like a  physical card sent to me.", "Why was one of my transfers declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the extra fee I was charged when using an ATM?", "pos": "How do I avoid a fee to use an ATM?", "neg": ["Do you know the rate of exchange?", "I added money through a bank transfer and it is not showing in my balance.", "Why is my payment still pending?", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "How can I fund another account with my American Express?", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?", "Help my prove my identity.", "My card payment's cancelled", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "What are the steps I need to do if I have a stolen card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there an extra fee for using an ATM?", "pos": "Why have I been charged a fee for cash withdrawal?", "neg": ["One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "I have a question regarding the PIN of the card?", "How come a fee was charged when I tranferred money", "After my card expires what should I do?", "What does it mean when a payment is pending?", "Do i need to verify my top up?", "Will I be able to get both a visa and a mastercard?", "I want to top up my account by a bank transfer, but will I be charged?", "How do I withdraw money?", "Can I use my Apple watch to fill my gas tank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got this stupid fee after taking cash out, why?", "pos": "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "neg": ["Am I allowed to hold money in multiple currencies?", "Can I have a supplementary card?", "How do I know when my card will expire?", "Can I use your app to exchange between USD and GBP", "I ordered a card and would like to know how to track the delivery progress of it.", "Can i make several disposable cardsper day?", "Help! In the app there is a payment that I don't remember.", "I think my account has been hacked there are charges on there I don't recognize.", "Do all ATMs accept this card?", "I attemped a transfer and it didn't go through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "that fee should not be there, you charged my cash for an unnecessary thing.", "pos": "I hate this ATM, it charged me an extra fee, Why did it charge?", "neg": ["I haven't received my PIN yet. Do I need to get it from you?", "I didn't set up the direct debit I have", "Why can't my beneficiary access my account?", "Is there an automatic top up feature?", "Could you please freeze my card immediately?", "How can a payment be declined", "What if I need to use GBP instead of USD?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "Can I have it delivered on a specific date?", "When I made a transfer I was charged extra."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a question about fee for cash withdraw.", "pos": "Why did I get charged for withdrawing cash?", "neg": ["I use GBP for my salary deposits. Must I set this up somewhere?", "If I don't have much money in the account can I auto top-up?", "Can I order a second card?", "How to modify my details.", "My card needs to be activated.", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "In the App I see a payment that is not mine.", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "I would like to pay by cheque.", "I want to top up by cheque"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there a fee on my cash withdrawal?", "pos": "why has a cash withdrawal charged me?", "neg": ["How is my ATM deposit not available yet?", "I didn't mean to do the transfer, is there any way to cancel it?", "I tried to transfer money but it didn't go through", "It says pending status for my payment. Why?", "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "i used a check check yesterday to balance my account and it isn't showing up?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "I want to do a cash deposit to top up. How do I do this?", "i accidentally entered in my retailers information, what should i do next"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee for cash withdrawal?", "pos": "Is there a reason I was charged an extra fee for using the ATM?", "neg": ["I think my card is broke it's not working anymore", "Why was I charged an extra fee when paying with card?", "Can i make several disposable cardsper day?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "The card can be used at which ATMs?", "Can I get a Visa or does it have to be something else.", "How can I top up my account with a cheque?", "I received the wrong amount of cash.", "Am I permitted to have a spare card?", "Help me!  I don't know what my password is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "pos": "Why did I get charged for withdrawing cash?", "neg": ["How do I go about ordering a card?", "How do you Top Up on the apple watch?", "It looks like a payment I've made hasn't made it through yet.", "My card's expiration date is close.", "Are all European currencies available for holding and exchange?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Why do you ask for top-up verification?", "Can I make an account for my daughter?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "Can you please explain why the exchange rate for the item I bought is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for withdrawing money off my card?", "pos": "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "neg": ["My new card needs activating.", "A payment shows up on the app that I never made.", "Can I top up for free using a European card?", "Why is the purchase I made this morning still pending?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "I messed up a transfer and need to reverse it.", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "How do I get a new card when my old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there charges for cash withdrawals?", "pos": "What was the extra charge for withdrawing money?", "neg": ["Why do I see an extra €1 charge on my statement?", "Can I top off with a debit card?", "How can my account have money transferred into it?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "Why isn't my id verifying?", "still need to get card pin", "There's an unauthorized cash withdraw", "The ATM didnt let me get cash", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "pos": "I was charged a fee for withdrawing cash.", "neg": ["I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "Which locations can I withdraw money from?", "My bill shows the same charge more than once", "The app won't identify me.", "Are there any limits if I use these virtual cards?", "Why is the check I deposited this morning not showing up?", "I just looked at my app and it seems I was charged extra, why is that?", "Someone might have had access to my card.", "I've been charged an extra £1 and I don't know why", "My funds are not transferring to my bank. Why is this not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got cash and was charged a fee that shouldn't be there!", "pos": "A percentage fee was charged to my withdrawal.", "neg": ["Can I check to see where the funds came from?", "Where do I go to terminate my account?", "Can I get a new pin number at any ATM using my card?", "I tried withdrawing but my cash is not showing up?", "Can the card was sen to me be tracked?", "I got a declining message during a transfer? please tell me why", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "what is going on, i have entered my passcode and its not working", "I may need to exchange my USD for GBP, can your app do that?", "Why am I getting a fee on a card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged fees for withdrawing cash!", "pos": "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "neg": ["What happens if my card payment is cancelled?", "Why would the app revert my payment?", "Please provide currency exchange rates", "How do I go about getting hold of a virtual card?", "Could you help my figure out the exchange fee?", "Which type of card will I receive?", "How much does it cost to exchange my balance into a foreign currency?", "How do I receive a disposable virtual card?", "what can I do if I got my American Express in Apple Bay but top up is not working?", "I am unable to activate my card, it won't let me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "pos": "Why have I been charged for pulling cash out of my own account?", "neg": ["What is the reason why the transfer shows as pending?", "I tried the wrong PIN too many times.", "Can you send me the actual card?", "I sent money about 5 days ago and the recipient has not received the money yet.", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "Why do we need to verify top-up?", "I saw a payment come out of my account for a merchant I don't remember.", "Can I have more than one card?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "What are the maximum amount you can do for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged a fee for cash withdrawal?", "pos": "Why was I charged a fee for withdrawing money?", "neg": ["You've incorrectly calculated the exchange rate for my cash withdrawal", "Please tell me the limit to topping-up.", "I added money to the card but the transaction didn't go through", "I need a Visa card", "Why wouldn't the ATM give me my money?", "Can I have my money refunded for an item", "What other currencies are available to change to?", "What do I do if I believe to be a victim of credit card fraud?", "Why would my transfer be declined?", "Help me delete my account.  I am not satisfied with the service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there always a charge when withdrawing money?", "pos": "Why did you charge me for taking out cash?", "neg": ["Can I still use my account without verifying my identity?", "I seem to of forgotten my passcode.", "My card expires very soon.  What is the cost and delivery time to get a new one?", "What do you do with all the identity information you're collecting from me?", "Why would I get a decline message in a transfer?", "Help me activate my new card.", "The card payment I made didn't work.", "I am seeing inside the App a some cash withdrawal that is not mine", "How can I exchange AUD for GBP?", "Why does my top-up get cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?", "pos": "Is there a reason I was charged an extra fee for using the ATM?", "neg": ["Please help me delete this account.", "Are there any ATM's near me that accept this card?", "Why didn't my top up work?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "I looked at my statement and found a payment I and found a mistake.", "Why has my payment not transferred?", "What is this cash withdrawal on my statement?", "Estimated time arrival for transfers?", "What ATMs will allow me to change my PIN?", "Something is wrong with my top up and I can't see it. How do I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "to cash withdrawals charge me?", "pos": "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "neg": ["I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "what is a virtual and how do i get one", "I have a reverted top up I made and wanted to know why it didn't go through.", "Please tell me why the same transaction is showing up on my account more than once.", "I transferred some money but it is not here yet", "I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?", "How does the exchange rate work?", "how come when i asked for 100 it only gave me 20.00 in the app", "There should be a cash withdrawal that I haven't seen yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged for withdrawing cash?", "pos": "The bank charged me fees for withdrawing cash!", "neg": ["I needed cash from the ATM but I couldn't get it.", "I can't find the money I just added to my account.", "There is a debit paymet that I don't recognize.", "my identity hasn't been verified and i can't edit my details, what's next", "Which currencies can I use to add money?", "I placed a cheque but the funds aren't there", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "When I made a cash transfer abroad the wrong exchange rate was applied", "How do I use the app to exchange currencies?", "What are the cards and currencies that you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew money and got a fee, please explain", "pos": "I used an ATM and there was an extra charge.", "neg": ["I bought something and I take issue with the exchange rate applied.", "One of my payments was doubled", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "Someone must have found my card details as I don't recognize these transactions.", "can usa residents get a card?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "Why has my card been charged an extra pound?", "Is there a way to undo a transaction?", "Why is it taking so long for my pending transaction to post as cleared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used an ATM and wanted to know why I was charged an extra fee.", "pos": "How do I avoid a fee to use an ATM?", "neg": ["My card payment's cancelled", "I want to reset my passcode, how can I do that?", "I don't see a refund in my account.", "It won't let me verify my identity.", "I need more physical cards than I have right now!", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "I would like a  physical card sent to me.", "Do I have to pay for a second card?", "Hold old do my kids have to be to use the service?", "why is there a fee for the transfer I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just had a look at my statement. Why have I been changed for using the ATM?", "pos": "Why was I charged for cash withdrawal?", "neg": ["Can you tell me why I was declined from getting cash?", "I still don't have a refund.", "How much am I allowed to top-up?", "I may need to dispute a Direct Debit payment.", "I just had a wedding and I want to take my spouses name.", "Please tell me the steps to verify my identity.", "Why was I charged twice for the same thing?", "Can I have a new card shipped to China?", "How do I know it is a Mastercard ATM?", "Do you have any fees if I want to add money using an international card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged for getting cash?", "pos": "Why was I charged a fee for my withdrawal?", "neg": ["My cash transaction isn't showing on my account", "Are cheques accepted for a top up?", "I'm confused as to why my transfer is still listed as pending on the website.", "Where'd the rest of my cash go from the ATM", "Why can't I complete my transfer?", "I think my transfer failed. What do I do now?", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "I tried to get cash out of the ATM but it is taking too long", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "A percentage fee was charged to my withdrawal.", "pos": "Tell me why there is an extra charge when I used an ATM?", "neg": ["Can i have the item refunded?", "I was overcharged one extra pound!", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "Hey there's a fee for a transfer on my account.  Why?!", "Can you tell me why I was declined from getting cash?", "If I want to topup by card, how do I do it?", "What does it mean if it says that my payment is pending?", "Is there a fee for paying by card?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "I have young kids. Can they use this service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there ATM fees?", "pos": "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "neg": ["Are there certain cards and currencies you support?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "Why has my card been charged an extra pound?", "Can I use this app to exchange between dollars and pounds?", "In what way can I use the disposable cards?", "I can't seem to get my virtual card to work.", "My transfer is stuck pending? How do we fix it to it goes through?", "When using my card I was charged a fee for doing so, why?", "I am seeing in the App a diret debit that its not mine", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged for getting cash.", "pos": "The ATM charged me an extra fee, Why?", "neg": ["Why, when paying with the card, was I charged an extra fee?", "When will I get my card shipped to me?", "Can I get an auto Top-up?", "I need to change my name, since i just got married", "In regards to the PIN of the card?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "How can I setup automatic top-up?", "Why isn't my money from a check deposit showing?", "Which currencies will you exchange?", "I am inquiring about a $1 charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge me extra for withdrawing money?", "pos": "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "neg": ["Can I be charged for exchanging foreign currency?", "How can I get disposable virtual cards?", "Can I use google play as my primary app to Top up?", "What can I use to verify my identity?", "How does my top-up got cancelled?", "My card got charged twice for the same thing!", "Which one are you?  Visa or Mastercard?", "I don't recognize a purchase that was made with my card.", "I think my top up was reversed.", "I just got a card, how can I add it to the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew cash and was charged. Why?", "pos": "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "neg": ["It seems I need to get information on limits for top-ups.", "How can I change USD to GBP?", "For what reason is my transfer still pending now?", "What can you tell me about the card PIN?", "What do I need to do to get a card?", "An extra pound was charged!", "What is the present state of the exchange rate?", "I have a transaction that shows multiple times.", "I'm pretty sure my top up is still pending.", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did using an ATM cause me to be charged an additional fee?", "pos": "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "neg": ["What time will a transfer from the US take?", "Guide me on how to unblock my PIN", "How do I get a disposable virtual card as well?", "How can i get new card?", "My card is expiring soon, How do I order a new card?", "I usually don't get charged for transfers, why was I this month?", "Explain pending transactions.", "I need to know what your exchange rates are.", "What was the issue with my topping up?", "What does the decline message mean"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "pos": "Is there a reason I was charged an extra fee for using the ATM?", "neg": ["Is there a  way to  get around fees", "What are the requirements to verify my identity?", "There is a weird payment in my statement.", "Why have I been charged twice?", "I want to top up by cheque", "I cannot tell what my top up currently is.", "My credit card transaction was declined for a loan payment.  Can you tell me why?", "My wallet was taken and I see that someone is using my card!   Please help me!", "Is my card lost? I am still waiting for it to be delivered.", "Unable to complete transfer, states 'declined'"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I should not have been charged a fee for cash withdrawal.", "pos": "I was charged extra when I made a cash withdraw, why?", "neg": ["how to exchange currencies", "I think there is a mistake.  I am being charged twice.", "Who do I talk to for transactions debited twice?", "My bank card has expired, how can I get a new physical card?", "There is a cash withdrawl I don't remember.", "I have a payment in my statement that is off", "My top up hasn't gone through yet, why?", "Card payment didn't go through.", "what is this charge on my card?", "There is a  €1 fee on my account I didn't authorize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "pos": "Why did you charge a fee when I withdrew from an ATM?", "neg": ["How long until I see a cash withdrawal?", "Can I use my card in Austria?", "What does it mean if my top-up has not gone through?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "What caused my cash withdrawal to be declined?", "Your exchange rates are coming from where?", "Whats the max I can top up", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "What is identity check?", "Do you charge extra for duplicate cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I hate this ATM, it charged me an extra fee, Why did it charge?", "pos": "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "neg": ["I'd like to use my American Express to place money into my account.", "How do I transfer money into my account?", "How can i make my card active?", "Is it possible to get one the your cards in the EU?", "Someone besides me might be using my card.", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "There's a payment in the app I don't recognize.", "What is the reason for my card payment to be reverted?", "i need a refund right away but the funds aren't available in my account", "Does auto top-up have a limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for withdrawing money?", "pos": "Why was I charged when taking out money?", "neg": ["Problem verifying my account", "Why is there an identity check?", "I need a disposable virtual card.", "Can I reactivate a card?", "I am still waiting for a transfer I did", "I urgently need to transfer something from China. How long can I expect it to take?", "Are you going to charge me to collect the money?", "There is money missing from my account.", "My refund is not showing.", "what is the cost for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I got charged extra for withdrawing cash?", "pos": "Why did I get charged when getting cash?", "neg": ["can you tell me where to find the top-up verification code?", "I just received a new card, where do I go to link it to my account?", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "What is the fee charged for using my card?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "Can you tell me where I can order a disposable virtual card?", "Can this card be used at all ATMs?", "How long does a check take to show up in the account balance?", "I was charged an extra pound for no reason. Why is that?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "pos": "Why was I charged a fee when I withdrew money?", "neg": ["Instead of GBP, how do I exchange for AUD?", "Do the disposable cards have any restrictions?", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "Can you please help me in canceling my order.", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "i live in portugal. do you operate here?", "I would like to report an issue with my product and want to get it refunded", "What are the steps for identity checks?", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "Is it possible to get a card when i'm not in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?", "pos": "Why was there a fee when I pulled cash?", "neg": ["I want my purchases cancelled.", "How do I change my name after marriage", "Why would a cash withdrawal be pending?", "I am looking for my top-up verification code and cannot find it.", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "My wallet doesn't show my recent top up.", "What is the reason for the extra fee on my statement?", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "I would like to cancel a purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.", "pos": "I made a transaction at an atm and was charged extra for it.", "neg": ["why is there a fee for a payment on my card?", "How do I check security settings using the app?", "I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?", "Using your app, would I be able to exchange between USD and GBP?", "As my kids get older are they able to get set up with their own accounts?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "I see a direct debit that I didn't authorize", "Can you make exchanges with the EUR?", "I did not receive the right amount of cash.", "I am not sure but someone else might be using my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee when I withdrew money?", "pos": "Why am I being charged extra when I withdrew money?", "neg": ["Hi, I have an apple watch. How do I use it to top up my card?", "Explain the payment that was declined!", "What is the age limit?", "I am yet to receive my pin.", "If there isn't a lot of money left, will it automatically top-up money?", "Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I need to find the top up verification code", "Do I have to manually top-up my account each time or will it do it on its own?", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "Please delete my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged for ATM fees?", "pos": "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "neg": ["What do I do when I get close to the expiration date of my card?", "My salary is in GBP. Do I need to configure this somewhere?", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "What is the procedure for depositing a virtual card", "Can I get a Visa instead of a MasterCard?", "Has my top-up gone through?", "my balance has not changed, despite depositing a cheque", "What's a verification code?", "My card is not working at stores.", "Can I do more than 10 transactions with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why has a cash withdrawal charged me?", "pos": "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "neg": ["How do I obtain a second card?", "Am I able to add money into my account using my American Express?", "I noticed my exchange rate was incorrect when I got cash.", "HELP! I tried to get cash and it gave me some, but not the right amount!", "Is a SWIFT transfer acceptable?", "If I were to use a European bank card for a top up, will I incur a charge?", "What do I need to do to correct this failed transfer?", "How old do you have to be to open an account?", "What do I need to see my source of money?", "I'm trying to verify my identity but can't figure out how, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.", "pos": "Why is it I am charged an extra fee when I use the ATM?", "neg": ["I am having issues using contactless payments, could my card be damaged?", "my top up isnt there yet where do i find it", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "Just received my replacement card, what steps do i need to take to activate it?", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "I have cancelled payments to this card.", "Where do i find my PIN?", "What is the expected delivery date for my card?", "I think a fee was applied for paying with a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "While getting cash, I was charged a fee.", "pos": "How do I avoid a fee to use an ATM?", "neg": ["Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "I need you to delete my account right now.", "What is the procedure for topping up with a cheque?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "I attempted a transfer, but it failed.", "How do I go about changing my address?", "I need a list of currencies you accept for exchange.", "Can I have it by a certain date?", "why does it take so long to verify my id", "How do I get money from friends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an extra fee when using an ATM?", "pos": "I was charged for a cash withdrawal, why?", "neg": ["What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?", "How do I add my card to the app once I get it?", "Are there any charges for top ups?", "How much does it cost to exchange my balance into a foreign currency?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "Do you receive SWIFT transfers?", "I really need to know how to change my pin.", "Why was I charged twice for the same thing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "pos": "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "neg": ["I did not receive the correct amount for the exchange rate.", "I need more physical cards.", "Is it possible to delete the account?", "How many days does it take for a transfer to go through?", "I am still waiting for the cash to be returned from a cheque I deposited!", "I can't find the auto-top up option.", "I have an incorrect charge and would like a refund.", "Are there any extras for exchanging currency?", "Am I able to cancel a transfer I just made", "How can I receive my salary with a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "This is not right, I was told I could take out cash at the ATM for free?", "pos": "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "neg": ["I made a transaction this morning but I need to revert it now.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "my phone was lost", "Just received my replacement card, what steps do i need to take to activate it?", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "The App shows a fraudulent payment made on my account.", "I have a transaction showing up more than once.", "Is there a top charge for US cards?", "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "pos": "How come my cash withdrawal came with an unnecessary fee?!", "neg": ["What fiat money can I used in the exchange and holding?", "I want to set up an auto top-up", "Can I add money to my account via bank transfer?", "I made a purchase this morning, and it is showing as pending.", "Why do you need verification for my identity?", "Your system is broken. My transfers keep failing, 5 times now.", "When can I expect my new card to get here?", "My card wont work at an ATM", "How can I change my account details?", "My cash withdrawal isnt showing on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I was charged extra when I withdrew money?", "pos": "Why was I charged a fee on a cash withdrawal?", "neg": ["I paid two weeks ago and just got refunded", "Seems like my top-up has failed", "How does a disposable virtual card work?", "Card payment is showing as pending", "Can you lookup my password?", "Why do you have the identity check", "Can you tell me about the exchange fee?", "Can you tell me where I can withdraw money?", "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?", "There is a payment with my card which i definitely did not make by me .Never seen that it before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just pulled money out of the ATM and was charged a fee, WHy?", "pos": "is there a charge on withdrawals?", "neg": ["i am not a premium customer but i want a virtual card, how do i get it", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "Someone took my card without my permission.", "How can I know where my card will be accepted?", "I want to stop my account", "Does the app allowing exchanges between USD and GBP", "Is there a list of ATMs that take this card?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "the exchange rate on my payment was wrong", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "pos": "How come my cash withdrawal came with an unnecessary fee?!", "neg": ["I thought I was going to receive more currency?", "I would like to receive my salary in a different currency. How does that work?", "what is my monthly spending limit because i was refused my money at an atm", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "What do I do if I think someone has used my card?", "I just got a new card how do I get it to start working?", "Why can't I withdraw funds from my account?", "The applied exchange rate is wrong for the cash I got abroad.", "Why was I declined when I tried to get my money?", "Have you sent out my card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "pos": "There was an extra fee on my account when I got cash.", "neg": ["Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "Tell me about verifying top-up", "Why did my exchange rate change?", "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "Why is there a direct debit fee in the App when I didn't do it?", "I received a \"declined\" message when doing a transfer", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "How can I change my password?", "My card was declined at a restaurant today and I am not sure why.", "I blocked my card by mistake, how do I unblock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for cash withdrawals? I always thought it was free.", "pos": "is there a charge on withdrawals?", "neg": ["Would it be possible for me to get a second card?", "Why is my withdrawal from the ATM still showing as pending?", "There is a Direct Debit that looks suspicious.", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "Is there a few for exchanging foreign currencies?", "I need my payment in another currency", "What is the maximum for auto top-up?", "I have a Visa and Mastercard, can I use these?", "My transfer to a beneficiary was rejected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged for a cash withdrawal, why?", "pos": "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "neg": ["what is the fee for topping up by card?", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "I can't withdraw money", "What is the reason for the fee charge on my transfer?", "The ATM wouldn't allow me to withdraw money", "I had an unexpected fee", "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?", "What do I do if I detect fraudulent use on my car?", "Using Google Pay, can I top up?", "The app is not able to realize that it is me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged whenever I withdraw cash?", "pos": "When I withdrew my money, why was there an extra charge?", "neg": ["How do you check my identity?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "I had a cheque deposited, but I don't see my money yet?", "why did i get declined transfer", "Please send my refund now.", "How can I know where my card will be accepted?", "I could not get money from an ATM", "Please explain the fee on a transfer I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "pos": "Will I be charged for a cash withdrawal?", "neg": ["Is there a limit to the number of disposable cards I can have?", "When did I get a $1 extra fee on my statement?", "What can I use to verify my identity?", "Where do we mail the card?", "My card payment wasn't declined", "Can I have a second card issued to another family member?", "Help me change my PIN.", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "When will I receive the card?", "How old do my kids need to be to use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I took out money and there is a fee.  Why?", "pos": "I am inquiring about why there was an extra fee charged when I used an ATM.", "neg": ["Why wouldn't a transfer go through?", "I need several disposable cards made per day.", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "want to know where funds come from", "I made a check and cash deposit that wasn't credited to my account.", "I would like to get a physical card, but I don't know how. Can you help me?", "I see a direct debit transaction in my app that I didn't make.", "How do I go through the identity checks?", "How do I use cash to top up my account?", "How do you decide what your exchange rates are?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "pos": "What is the fee for a cash withdrawal?", "neg": ["It won't let me verify my identity.", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "Where is the refund on my statement?", "Can I change my in at all ATM's?", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "My ATM transaction was cancelled.", "My google top-up pay is not going through", "Why do you have the identity check", "There was a problem with the exchange rate on a purchase.", "I'm having a hard time proving my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "pos": "Why did I get a fee from the ATM?", "neg": ["Is my account able to be topped up by my friends?", "I'm expecting a refund but it's no where to be seen", "How do I receive a virtual card?", "Am I limited on the amount of disposable cards I can possess?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "What do I do if I got the wrong amount at the ATM?", "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "Can I get a card in the US?", "Do I have to go to an actual bank to change my PIN?", "I think I was charged twice, please help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there a fee with my cash withdrawal?", "pos": "There was an extra fee when I was at the ATM.  Why?", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "Is there a way to reset the passcode?", "My top-up was declined", "Why can't my transfer complete?", "There is a payment in the app that I did not approve", "Can I change my PIN in Austria?", "Can I get an update on my replacement card?", "My PIN is not working, can you help?", "why do I have a pending payment?", "I'm not happy with service and would like to delete this account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "pos": "Why was I charged an extra fee from the ATM?", "neg": ["I have an unauthorized direct debit on my account", "What do I need for the identity check?", "How long will my transaction take?", "I think the exchange rate for the cash I withdrew wasn't correct.", "how long does it take to get my card i am in a rush", "why do I have an unknown payment?", "I would like to top up via credit card, which credit cards do you support?", "I need quickly transfer something from China. About how long will it take?", "Why did I only receive this much currency?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be charged for a cash withdrawal?", "pos": "What is the fee for a cash withdrawal?", "neg": ["My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "explain the virtual card", "There is a €1 extra fee in my statement", "I am unhappy with an item I bought. How do I get a refund?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "What are the maximum amount you can do for auto top-up?", "I deposited a cheque and its been days and I still haven't received the cash!!", "When will a refund post to my account?", "What about an auto top-up, is that a option?", "Does the auto top-up have any limits?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was an extra fee on my account when I got cash.", "pos": "I have been charged a fee for getting cash", "neg": ["I need assistance with activating my new card.", "The exchange rate for my card payment doesn't seem right.", "I wanted to top up my account and it doesn't look like it worked", "why do i have a failed transfer", "My physical card is not working", "When are you going to activate my card?", "I was told I would be getting a refund but I have yet to see it", "My top up says it is still pending", "I have been waiting for my transfer, shouldn't it be here already?", "can i use my app to get a virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received a fee for obtaining cash, is this correct?", "pos": "There was an unexpected fee for my cash withdrawal!", "neg": ["What do I do if my card is stolen?", "How long does a check take to show up in the account balance?", "I requested money from the ATM and it didn't give me as much as I requested.", "There's been a transaction to the wrong account.", "I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "I use GBP for my salary deposits. Must I set this up somewhere?", "Why would you decline my card?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "I was charged and shouldn't have been charged when using my card!", "How can I find out about an extra fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is it I am charged an extra fee when I use the ATM?", "pos": "what is this extra charge for a withdrawal?", "neg": ["How come there is an extra fee on my statement?", "Why has my top up been returned?", "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "Hi, would you please activate my card?", "Help me.  The passcode doesn't work.", "How can I find the source for my available funds and money?", "How much will I be charged for exchanging foreign currency", "Please assist me in activating the card.", "What does it mean when a transfer is \"pending\"?", "The rate of exchange for my cash withdrawal is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why have I been charged for pulling cash out of my own account?", "pos": "I saw I was charged extra for money I withdrew?", "neg": ["How can I change my Rowlock ?", "My card info was stolen, what do I do?", "My top-up does not seem to have worked, what  went wrong?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "My card hasn't arrived.", "What am I being charged an extra pound when I haven't bought something worth that much?", "I want a physical card", "I lost my card n need a new one.", "What locations are cards delivered to?", "What am I going to need in order to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "pos": "Why did you charge a fee when I withdrew from an ATM?", "neg": ["who should i contact if my refund doesn't go through?", "Why am I being charged a hidden fee?", "how does my statement get updated so i know when a refund will reflect on my balance", "Why was my transaction declined?", "My card payment was reverted, why?", "I see an unfamiliar Direct Debit payment.", "I tried my PIN too many times", "My identity verification is not working.", "Is there any reason my cash withdrawal still shows as pending?", "There is a missing transfer on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "extra fees on a cash withdrawal, not cool.", "pos": "Why did I get charged when getting cash?", "neg": ["Is there a reason why there is an extra £1 charge on my account?", "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "What are the rules for a top-up?", "I think my top up has been reverted", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "My card is missing.  Please help.", "Why do i have to verify my top-up card?", "Can I have a second card issued to another family member?", "Why is my refund not visible on my statement?", "What do you use to figure out the exchange rate for the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged when taking out money?", "pos": "What was the extra charge for withdrawing money?", "neg": ["How can I change my name because I just got married?", "How is the exchange rate calculated?", "How come I have pending transfers?", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "There is a fee for a transfer, please explain that to me.", "Are cards delivered to my location?", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "What am I going to need in order to verify my identity?", "Can my children open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "pos": "Why is there a charge when I took out money?", "neg": ["What happens when my card expires?", "Is there a possibility to open an account for my sons and daughters?", "why does it take so long to verify my id", "Please help revert my transaction from this morning.", "I need assistance addressing a direct debit that I did not do myself.", "How can I top up with my apple watch?", "I am still awaiting the money I put into my account this morning.", "Please let me know how to place an order for a virtual card", "Can you tell me why my card keeps getting declined every time I try to use it?", "For some reason, the money I added was returned."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Make me understand why I am charged an extra fee when I use the ATM.", "pos": "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "neg": ["A card has been sent to me, how do I track it?", "I'm trying to verify my top-up card, but I can't find the code...?", "I would like to get your card in EU. Is that possible?", "How much does top up fees cost?", "I think I got charged twice for the same thing", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "I can't access my account.", "I deposited a cheque, but my account balance stayed the same.", "For some reason my card payment didn't work", "Can I see my available money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why there is a charge on my cash withdrawl.", "pos": "I have been charged a fee for getting cash", "neg": ["Why isn't my balance updating after depositing cheques and cash.", "What can I expect at card expiration?", "Where's the money from my transfer from Europe?", "is there a way to do top up with apple pay", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "How can I fill up my gas tank using a check?", "Have a payment that I haven't done.", "I deposited a cheque a week ago but have yet to receive the cash.", "Where do I order a card?", "How do you find the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee on a cash withdrawal?", "pos": "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "neg": ["How do I add an existing card to the app?", "Explain top-up cancellation", "What do I have to do to get the virtual card to work?", "Where is a Mastercard ATM?", "What do I do when a charge has been made that I did not make?", "The exchange rate for my withdrawal was wrong.", "Why have I been charged more than once for the same transaction?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Are my contactless settings correct? I tried to use it today but it wasn't working.", "Why are my transfers and purchases keep getting declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a cash withdrawl and there is a charge.  What is this?", "pos": "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "neg": ["Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "I believe I got a wrong exchange rate when I got cash.", "What happened to the transfer I did?", "My card no longer works.", "What do I do when I get close to the expiration date of my card?", "I can't get cash from the ATM!", "What are the steps for getting money from a friend?", "How do I receive more physical cards", "Why does my payment appear as pending?", "Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there an extra charge with the withdrawal of my money?", "pos": "Why am I being charged to withdrawal money?", "neg": ["How can I tell if someone else is using my card?", "What do I need to do to get my new card which I have requested 2 weeks ago?", "Where is my cash deposit in my balance?", "What should I do when my card reaches its expiry date?", "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I have an unusual payment in my statement", "I would like open a second card for my daughter, how can you assist me?", "When I'm traveling is it possible to add money automatically at certain time points?", "I think my card is lost.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "pos": "What is the fee for a cash withdrawal?", "neg": ["My transaction is showing several times.", "Can you help me activate my card", "If I exchange foreign currency, are there any other charges?", "What is the process for setting up and account for my child?", "I can't withdraw money", "Can you help me with my card, I think it's broke.", "What's taking my top-up so long?", "What age do you have to be to open an account?", "Will there be a cost if I exchange currency?", "Can I change my PIN online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "pos": "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "neg": ["What do I do if my card was stolen.", "why does it take so long to verify my id", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "how much does it cost to add money to my card", "why was i charged a small amount", "top up not completed", "I just moved to the US how do I get a card?", "Unsure how to provide my identity.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Where can virtual cards be ordered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a fee for getting cash?", "pos": "What was the extra charge for withdrawing money?", "neg": ["I would like to have a Mastercard.", "There is a €1 extra fee in my statement", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "When can I expect my new card to get here?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "How do I add my new card?", "Is it acceptable to use either Visa or Mastercard?", "tell me how I can order my card.", "Do you have an age limit?", "I need a second card, can I have more than one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "pos": "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "neg": ["WHAT IS THE MAIN REASON OF THIS PROBLEM", "how to get new card after atm eats it", "How can I cancel a transaction to a wrong account?", "WHAT IS THE REASON FOR THAT", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "Please help me.  My disposable virtual card won't work right.", "How many cards am I allowed?", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "Is my card payment reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What's up with the extra fee I got?", "pos": "I saw I was charged extra for money I withdrew?", "neg": ["Where is my virtual card?", "Can I choose my card scheme?", "Is there a limit on how much I can top up?", "What are the steps that I need to take to activate a new card?", "I think there's a purchase at a store that I didn't go to.", "Do I get a card to keep in my wallet?", "I topped up but the app denied it", "Why am I being charged for transfers? Are they not free?", "Do I need to add my salary?", "How can I know where did my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The bank charged me fees for withdrawing cash!", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["Should I keep waiting for my card to be delivered?", "I put money in my account a week ago but its still not there, what is happening?", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?", "How do I activate my card, so that I can start using it?", "Is there a top-up fee if you add money in USD?", "What should I do about a direct debit that I did not set up?", "How can I check on the status of my new card?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "Which merchants accept this card?", "Can I use American express with apple pay? Why does it make my top up not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I withdrew cash and was charged", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["How do i set up auto top-up?", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "WHAT IS THE ATMOSPHERE OF IT", "There is the same transaction showing more than once.", "What do I do if my Google pay top up isn't working?", "how do you get exchange rates", "I wanted to know why there is a transfer of mine pending.", "I would like to know which fiat currencies are recognized by your organization.", "Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the fee for a cash withdrawal?", "pos": "I used an ATM and there was an extra charge.", "neg": ["I wish to top up using a cheque.", "I urgently need to transfer something from China. How long can I expect it to take?", "What should I do to top up using my Apple Watch?", "Where do I go to reset the passcode?", "Do I get charged if I get money?", "The app says I got cash from an ATM but I didn't", "Does Apple Watch support the topping-off of my account?", "Where can i find the virtual card?", "Please let me know how to place an order for a virtual card", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I see extra charges for withdrawing my money?", "pos": "I am inquiring about why there was an extra fee charged when I used an ATM.", "neg": ["I would like to top up via credit card, which credit cards do you support?", "I need to order a new card.", "Can I use my social security card as a form of identity?", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "is the a reason why my transfer has failed?", "My transaction is showing several times.", "I need a Visa and a Mastercard from you.", "Help me find the transfer that I did.", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "I use GBP for my salary deposits. Must I set this up somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a cash withdrawal fee? Because I just got charged?", "pos": "Why did I get a fee for getting cash?", "neg": ["I moved, can I edit my personal details?", "Can I transfer using SWIFT?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "If I need an additional card, is there a fee for that?", "I need to have an item refunded.", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "I need another card", "My card was working but now it doesn't.", "I want a new card", "Please help.  There is a payment in the app that isn't mine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come my cash withdrawal came with an unnecessary fee?!", "pos": "I got charged a fee that shouldn't be there from my cash", "neg": ["Can you tell me how to get a disposable virtual card?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "when will the balance on my account change form a transfer", "Is there a location where I can change my PIN?", "Why does my transfer say it is pending?", "Which currencies are allowed?", "Do I have to pay extra if I use an international card to top up my account?", "How do I go through the identity checks?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Why do the top-ups need to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The ATM charged me an extra fee, Why?", "pos": "Do cash withdrawals cost anything?", "neg": ["How can I receive money from someone?", "Please tell me the types of currency I can hold.", "Why isn't this accepting my identity?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "I want to use a payment card to top up my account. How can I do this?", "what is the limit for top-ups?", "I cannot withdraw money from the ATM", "As my kids get older are they able to get set up with their own accounts?", "I am being charged the wrong amount on my card.", "Why did my transfer to a beneficiary fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I avoid a fee to use an ATM?", "pos": "is there a charge on withdrawals?", "neg": ["I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "I noticed the exchange rate for cash withdrawal isn't right.", "How do I go about verifying my identity?", "My card payment has not been withdrawn from my account", "Am I able to use my account if the identity verification is not complete?", "Why am I being charged to transfer funds?", "I have not received the completed transaction.", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "I would like to transfer money from my checking account to my savings account.", "Does the exchange rate change each day for purchases? There is a different rate on my purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["What is the youngest age for an account?", "I think my account has been hacked there are charges on there I don't recognize.", "Why have I been charged more than once for the same transaction?", "I bought an item and now I want a refund.", "I ordered a card and would like to know how to track the delivery progress of it.", "An item I bought had the wrong exchange rate applied.", "what steps do i do to get a real card", "How can I find out the source of my available cash?", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "I prefer mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw I was charged extra for money I withdrew?", "pos": "Do I get charged for withdrawals?", "neg": ["Why is my transfer more expensive than I thought?", "I forgot my passcode. Now what?", "Help! In the app there is a payment that I don't remember.", "How long does it take for me to get my new card?", "Can you tell me why my transfer declined?", "My payment is taking a long time to go through.", "My top-up is taking a while to process!", "My card was stolen last night.", "I am not sure where my phone is.", "What about a auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged for withdrawing cash?", "pos": "Could you explain your rules for ATM fees?", "neg": ["When I tried to transfer funds to my friend today I was unable to do so, why?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "When should I expect to receive my card?", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "i need a virtual card", "No Visa please. I want to continue with Mastercard.", "I can't use my virtual disposable card", "I did a money transfer to my account and it is not showing there.", "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "How can I change my PIN without going to the bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged to withdrawal money?", "pos": "I was charged a fee when withdrawing cash, can you explain why?", "neg": ["I was wondering, Can I get my pay in another currency?", "Why doesn't my Google pay top up work?", "What is the estimated date for delivery to US?", "Will I see the transfer in my account within the week?", "Is my card denied anywhere?", "I want to have multiple currencies in my account if possible.", "How to exchange my currency", "I do not feel comfortable verifying my identity.", "Why does it matter that I prove my identity?", "How do I verify my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did withdrawing money cost me extra?", "pos": "I got charged a fee that shouldn't be there from my cash", "neg": ["It looks like my card payment was sent back.", "Which fiat currencies are supported by you?", "When should I expect to receive my card?", "Where can I verify my identity?", "Why hasn't my transaction completed?", "Why was there a fee for paying by card?", "I transferred money but the recipient does not see the funds in their account?", "Someone else might be using my card without my permission.", "Can you tell me the limit for top ups?", "I can't use my virtual disposable card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge a fee when I withdrew from an ATM?", "pos": "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "neg": ["Transfer was declined, could not complete request.", "What do I do about a debit on my account that I didn't make?", "The recipient can not locate funds.", "What can I expect if I use bank transfer to top up my account?", "I don't have my card after 1 week. What are my next steps?", "How do I actually obtain a card myself?", "If I get another card, what kind of fees am I looking at?", "I have a top-up that's still pending and wanted to know about it.", "What forms of ID do you need for identity verification?", "Can you please assist me in Apple Pay, in getting Top Up to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I withdrew my money, why was there an extra charge?", "pos": "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "neg": ["Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "the balance has not changed, but I have deposited some money", "I already have an account. Why can't I use it unless my identity is verified?", "Can I use google pay for topping -up", "I deposited a cheque and its been days and I still haven't received the cash!!", "There is an unauthorized payment in my statement.", "I did not make this payment that I see in the App.", "What do I do about a debit on my account that I didn't make?", "I didn't set up the direct debit I have", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "pos": "Why did they take more money out then I withdrawed?", "neg": ["What locations are cards delivered to?", "exchanging currencies costs what?", "How do I prove I am who I am?", "My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.", "How much is the charge to top up via credit card?", "How do I use disposable cards?", "Some cash has been withdrawn but I didn't do it.", "how do I get my card to show in the app?", "How can I tell if there will be a fee added to my payment or not?", "Are there any restrictions on the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged a fee for my withdrawal?", "pos": "I was charged a fee when withdrawing cash, can you explain why?", "neg": ["I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "My transfer to an account failed.", "The exchange rate was wrong?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "how many uses are the disposable cards good for?", "I don't see any change in my balance.", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "why was my payment reverted on the app", "Which ATMs am I allowed to get money from?", "How can I activate my new card? I didn't recieve any information with it about how to do so."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged extra when I made a cash withdraw, why?", "pos": "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "neg": ["When can I expect my card?", "I see in the app some cash was withdrawn, but it's not mine.", "It looks like someone besides me ordered something with my card, what should I do?", "Is there a reason why there is an extra £1 charge on my account?", "Is it possible to get a refund?", "I need this item refunded", "My top up is pending still", "I am not able to see the card PIN anywhere?", "What can you tell me about the card PIN?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could you explain your rules for ATM fees?", "pos": "Why am I being charged extra when I withdrew money?", "neg": ["How do I initiated a bank transfer to top up?", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "I no longer want to keep this account.", "I looked at my statement and found a payment I and found a mistake.", "Can I top up my account with Google Pay?", "top up google pay, is it possible?", "When I made a cash transfer abroad the wrong exchange rate was applied", "How do i secure a top-up card?", "Is there a charge for sending out more cards?", "there is a transfer pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not supposed to be charged a cash withdrawal fee, but I was.", "pos": "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "neg": ["There's a card payment with a name I don't recognize", "I bough an item and the exchange rate was incorrect.", "I would like to track a card sent to me, how do I do that?", "Will you tell me how I am supposed to use the disposable cards?", "The exchange rate was incorrect for this item I bought.", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "How much could I top up?", "unhappy with service need to delete account", "What are the steps for getting money from a friend?", "I'd like to get another card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?", "pos": "Tell me why there is an extra charge when I used an ATM?", "neg": ["Can you tell me how do I get a card?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.", "I want to have an item refunded can I do that?", "Is there a way to link cards if I have one of yours?", "The cash I asked for still hasn't been received", "I paid with card and I was charged a fee", "What is the time frame for european transfers?", "Tell me how I can verify a card top-up.", "Are there any discounts for frequent currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why do I have a charge for an ATM withdrawal? I thought these were free?", "pos": "Why is there a charge when I took out money?", "neg": ["Exchange fee help?", "Have you sent out my card yet?", "Can I add money in intervals to my account?  I will be traveling.", "The exchange rate for my cash withdrawal was incorrect", "Which merchants accept this card?", "Can you explain the transfer fee that I was charged?", "Do I need to re-apply to order a new card when my old one's about to expire?", "phone is at a hotel, can i still use app", "I noticed that there's a payment on my card that's pending.", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "pos": "How come I got to pay to get my money from the ATM?", "neg": ["How will I know what the exchange rate is?", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "Is it possible for me to change my PIN number?", "Can I get a card in the EU?", "I forgot what my pin number is and now am blocked can you help me get in?", "I needed cash from the ATM but I couldn't get it.", "What is your refund policy for products I have purchased?", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?", "I made a transfer recently but it has not changed on my dashboard.", "How long does it take to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did they take more money out then I withdrawed?", "pos": "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "neg": ["what is the matter?", "Why would the app show a withdrawal that I did not make?", "How can I transfer money to this account from another bank?", "Why am I being charged a hidden fee?", "How to access my virtual card", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "How do I find the PIN?", "I need to cancel a transfer", "how can i track card you sent"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What was the extra charge for withdrawing money?", "pos": "I made a transaction at an atm and was charged extra for it.", "neg": ["What do I do if someone used my card without my permission?", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "How do I verify my identity online", "How do I revert a transaction?", "Where can I find my PIN? I haven't gotten it yet.", "I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.", "I made a cash withdrawal at an ATM but it still says pending in my account.", "Can my PIN changed remotely without visiting a bank?", "Where is my card PIN?", "Where can virtual cards be ordered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was an extra fee when I was at the ATM.  Why?", "pos": "Why was there a fee when I pulled cash?", "neg": ["why was a transfer declined", "Can you assist on apple watch top ups?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "How many disposable cards can you own?", "how do i get the card linked", "There is a withdrawal waiting.", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "If I see a payment in the app that I don't recognize, what should I do?", "At what age can my children use your service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i withdraw cash from the ATM and was charged a fee", "pos": "Why did I get charged for a withdrawal?", "neg": ["A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "The amount of cash I received did not match the amount I requested", "Why do you need me to do an identity check?", "Why hasn't my son received the transfer I sent to him earlier?", "I want to do a swift transfer", "I have to make more then a few disposable cards per day.", "How can I change my old pin to a new one?", "What's the earliest time to receive my card?", "Is it possible to change from AUD to GBP?", "I would like to know how my friend would be able to send me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged extra when I withdrew money?", "pos": "I got charged a fee that shouldn't be there from my cash", "neg": ["I need to find the top up verification code", "What are the time frames for the money to be available in my account?", "How long until the transfer is reflected on my account balance?", "Tell me about the limit for top ups.", "What transfer methods do you accept?", "How can I transfer money between accounts?", "When can I expect my new card to get here?", "Why is the transfer showing pending?", "how do i avoid charges in the future", "Can I transfer money using a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got charged a fee that shouldn't be there from my cash", "pos": "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "neg": ["What are the disposable cards used for?", "How do I find my PIN?", "I have a US credit card, will you accept it?", "I left my phone at the hotel I was staying at so I can't use the app!", "I want a disposable virtual card, how do I do that?", "Does the fee for exchange change?", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "I'm unhappy with the exchange rate your cash transactions.", "I didn't get the all the cash i wanted from the atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got a strange fee when I used the ATM.", "pos": "Why was I charged an extra fee from the ATM?", "neg": ["You shorted me money when I tried to make a withdrawal.", "am i able to receive my salary this way?", "I would like my refund for this item I bought.", "I have a canceled top-up and wanted to know about it.", "Why am I unable verify my id?", "what documents do i need to verify who i am", "I want to replace my current PIN.", "Why was I charged for transferring money?", "Explain the payment that was declined!", "Is my top up not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged for cash withdrawal?", "pos": "Why is there a charge when I took out money?", "neg": ["In what way can I use the disposable cards?", "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "I have exceeded the number of PIN attempts", "I recently made a transfer that I would like to cancel", "Did I do something incorrectly? Where is my top-up?", "I was unable to transfer to another account.", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "Do you know the rate of exchange?", "Disaster, I've totally forgotten my passcode, can you help me?", "I'm not sure where this charge came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you charging me for ATM withdrawal? It has always been free before.", "pos": "I used an ATM and there was an extra charge.", "neg": ["I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "what are the exchange rates for foreign currency ATMs", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "What physical locations can I use cash to top up?", "My transfer has been declined.", "Should my top up still be pending?", "My American express works with my apple pay, why is top up not working?", "There's an extra fee on my statement, why is that?", "I attempted to get cash in the ATM but I was denied", "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do cash withdrawals cost anything?", "pos": "I thought it was free to make a withdrawal. So how much does it cost now?", "neg": ["Why did my transfer to a beneficiary fail?", "Can someone assist me with explaining how I can unblock my pin?", "What are all the fiat currencies that are supported for both exchange and holding?", "I want to top up by using a credit card, which ones do you support?", "can usa residents get a card?", "Why is the transaction not posting?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "Give me my card, I need it now!", "I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?", "My passcode won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have been charged a fee for getting cash", "pos": "Why did I get a fee from the ATM?", "neg": ["Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "I'm not able to withdraw money from the ATM but I'm not sure why.", "I may need to exchange my USD for GBP, can your app do that?", "What card types can I choose from?", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "What do I need to do to correct this failed transfer?", "Can I get information on topping up?", "Can I verify my top-up card?", "I am unable to use my top-up on the app. Could you explain this to me?", "I didn't mean to do the transfer, is there any way to cancel it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee when withdrawing cash, can you explain why?", "pos": "Do I get charged for withdrawals?", "neg": ["There is an odd payment in my statement", "Are there any express fees if i want my new card faster?", "What do I do if I have forgotten my passcode?", "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?", "What is the maximum number of transactions that I can put on a disposable card?", "There's a payment in my history I don't recognize", "While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "Where do I pay with my debit or credit card?", "What is the extra fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "pos": "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "neg": ["What's wrong with my card? The clerk at the grocery store said it was declined.", "Help! I need to transfer something to China.", "I don't live in the UK. Can I still get a card?", "Top-up is not working", "The transfer to my beneficiary has not gone through", "What is the cause of the delay in applying my card payment to my account?", "Why can't I get cash out?", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "I'm dissatisfied with the service and would like to terminate the account.", "What's the process for terminating an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "There was an unexpected fee for my cash withdrawal!", "pos": "what is this extra charge for a withdrawal?", "neg": ["I wasn't applied the correct exchange rate when getting cash", "I took out money from the ATM and it's still showing as pending?", "Why didn't my transfer to a beneficiary go through?", "please help me with this transfer, for some reason i can't transfer to a cryptocurency account", "I'm wanting to get a Visa card today.", "Is there a limit on making disposable cards?", "My card was not accepted in a shop", "I was spending cash with my card and got a fee.", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "Are refunds allowed for certain items."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "pos": "I made a transaction at an atm and was charged extra for it.", "neg": ["Where can I verify my identity?", "How can I add a new card?", "If I live outside of the UK am I still eligible for a card?", "When will I get a virtual card? I haven't gotten one yet", "Can I write a cheque to top up?", "Why did I not get my refund yet?", "What can I expect if I use bank transfer to top up my account?", "Where can I modify my information?", "When using my card I was charged a fee for doing so, why?", "I received the wrong exchange rate for an item i bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I made a transaction at an atm and was charged extra for it.", "pos": "Why did I get a fee for getting cash?", "neg": ["How do I order a replacement for stolen card?", "Why is  my  top  up for  my  new account  not  instant", "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "How do I find the code needed in order to verify my top-up card?", "Is there something wrong with my card payment? It's been pending a really, really long time.", "Can you tell me how do I get a card?", "How long after a failed topup will funds refurn to account", "Can I use my virtual card for recurring monthly payments?", "Am I able to use my account if the identity verification is not complete?", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a charge for getting cash?", "pos": "Why did you charge me extra when I withdrew cash?", "neg": ["Help me figure out why my transfer was declined", "I was charged a hidden fee when I paid with card.", "My automatic top-up was unsuccessful", "How can I create another card linked to this account?", "Can you explain to me the way to verify my top up has gone through?", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "I am planning activating my card was it possible?", "Do physical cards cost money?", "When is a payment I made with my card going to clear>"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a charge on withdrawals?", "pos": "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "neg": ["I must have entered my PIN wrong.", "How recent do my documents need to be for verification?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "If I have a credit card with you how I get set up to link to it?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "I can't see my refund on my account", "I need to cancel a transfer I made.", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a reason I was charged an extra fee for using the ATM?", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["What forms of ID do you need for identity verification?", "What are the countries you support.", "What is the minimum age required to open an account with your service?", "I can't log in with this passocde", "please delete account", "how do i cancel my account", "Can it add money every so often automatically while I travel?", "Why did I get charged more than once?", "What are the currencies and cards that are supported with my account?", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was I charged an extra fee from the ATM?", "pos": "Why was there a fee when I pulled cash?", "neg": ["Hey there's a fee for a transfer on my account.  Why?!", "Can I quickly send a transfer from China?  How long will it take?", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "Why did I get charged a fee for my card payment?", "Why is there a payment showing twice?", "Explain why my top up would be reverted.", "In what increments can I top-up my card?", "How many ATMs will take this card?", "Are there restrictions on disposable virtual cards?", "I need my payment in another currency"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged a fee, I thought it was free?", "pos": "Why was there a fee for my cash withdrawal?", "neg": ["After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "My payment card was declined - could you tell me why?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I have been charged an extra pound!", "My top up hasn't gone through", "Is it possible that my card payment was reverted?", "There has been a red flag on my top up.", "Can my PIN be changed in any cash machine?", "I need to make several disposable cards per day.", "There is an unauthorized payment in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged when getting cash?", "pos": "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "neg": ["Where do I get a disposable virtual card?", "Is there a limit to my top-up?", "I would like to change my personal details.", "What are my payment options for topping off my account?", "What do you use to figure out the exchange rate for the card?", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "My contactless is non-functional.", "Why can't I top up by cheque?", "Can you tell me when the transfer will be completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "pos": "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "neg": ["My identity wasn't verified", "I'd like to apply for a Visa Card.", "Where is my new card if I haven't received it yet?", "When can I expect the transfer to be complete?", "Is there a pay structure for currency exchanges?", "are multiple currencies acceptable?", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "I topped up last night but don't have any funds, why not?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "Can I exchange USD and GBP from the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was there a fee when I pulled cash?", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["Is verifying my identify important?", "How do I top-up automatically?", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "Are purchases returnable for full refund?", "What does it mean if my cash withdrawal is pending?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "There is a card payment that I'm not recognizing.", "I think my top up may have been reverted, what do I do?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "pos": "I used an ATM and there was an extra charge.", "neg": ["I lost my phone! Will my card still work?", "When will the money from a transfer be made available on my account?", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "What currency can I use to add money?", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "How do I change my name after marriage", "Why would my card payment be reverted?", "What can I do about a direct debit transaction on my card that I didn't make?", "How many times can I auto top-up?", "Can I choose my Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "pos": "How come I got to pay to get my money from the ATM?", "neg": ["What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Please let me know what currency I can use to top up my account?", "Why are there fees for using a card?", "I need a new card before it expires.", "what's my top-up verification code?", "My new card is here, what's the process for activating it?", "The money has not yet been placed in recipients account.", "Why hasn't the transaction I did to my friend arrive yet?", "What could possibly be the cause of my failed transfer?", "How many physical cards am I allowed to have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I used an ATM and there was an extra charge.", "pos": "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "neg": ["How can I exchange USD and GBP in the app?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "What is the timeframe for a transfer in Europe?", "When will my top-up be completed?", "I've forgotten my app passcode completely.", "Is it possible to get one of your cards in the European Union?", "DO you know the reason for the identity check?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "are SWIFT transfers an option?", "Is there a fee for currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How come I got to pay to get my money from the ATM?", "pos": "I am inquiring about why there was an extra fee charged when I used an ATM.", "neg": ["Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "I need to verify the source of funds.", "my refund has not hit my account yet", "i put in money for vacation and its not showing. i need that money today, how long will it take", "Do you work in Greece?", "Can I use my account even though the identity verification has not passed yet?", "Does it cost to top up my card?", "How can I verify my top-up card?", "Why hasn't my top up gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge me extra when I withdrew cash?", "pos": "When I got cash I was charged an extra fee!  Explain!", "neg": ["When I got cash, the exchange rate applied was wrong.", "What countries can I use the card in?", "Should I order a new card before I freeze my original one?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "I think the exchange rate for my for my cash withdrawal is wrong", "Why isn't my refund showing up in my statement?", "There is a fee from a transfer that is not supposed to be here!", "What are the steps for my friend to send me money?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "I don't recognize this payment at all!  Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I get charged for withdrawals?", "pos": "I am inquiring about why there was an extra fee charged when I used an ATM.", "neg": ["Why cant I send money to a beneficiary?", "Why is the exchange rate different than expected on my transaction?", "How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok", "I would like to make sure it is delivered on a certain date.", "How do you decide what the exchange rates are?", "My card is expiring soon, How do I order a new card?", "I had to pay a pound more than I anticipated!", "I'm trying to verify my identity but can't figure out how, what do I do?", "Is there a way to see my money's source?", "I was not able to use the ATM to get cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.", "pos": "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "neg": ["Why wouldn't my contactless work for the metro?", "I need help with understanding why my card is not working.", "How many disposable cards per person?", "When will I get my money? It's been too long.", "My new card just arrived, how can I activate it?", "I did a transfer.  What is the extra fee?", "I am unable to use my top-up on the app. Could you explain this to me?", "Help me access the card I already got so I can information from it.", "My account is showing a double charge.", "I don't know what pending transaction means."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why am I charged a fee for getting cash?", "pos": "Why was my account assessed a fee for an ATM transaction?", "neg": ["I can't find my phone; what can I do to prevent someone from accessing my account on it?", "How much would it cost me for a bank transfer to top up my account?", "There is a withdrawal on my account I didn't make.", "I was unable to transfer money from my account.", "Need help with a stolen card.", "How can I reset my passcode?", "What can i pay with out  fees", "Show me where to order my card.", "Do you know which businesses will accept my card?", "Why hasn't my transfer gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is there a charge when I took out money?", "pos": "I was charged a fee for withdrawing cash.", "neg": ["I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I cant prove who I am", "The amount of cash I selected to withdraw is different than what I received.", "Can you delete the account?", "Is there a way I can get my card expedited?", "What different currencies can I get?", "My top-up was reverted by the app.", "What needs to be done to activate and use a card?", "Do top-ups have limits?", "Why is the exchange rate on my card wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "pos": "what is this extra charge for a withdrawal?", "neg": ["What is the reason for the extra fee on my statement?", "How do I get a refund for an unauthorized direct debit payment?", "When I went to get cash, it was declined!", "Is there a way to find an ATM around me?", "I've been waiting for a refund where is it?", "Why was my transaction charged an extra fee when paying with my card?", "What is the cost and time frame of getting a new card?", "Why wouldn't the ATM give me cash?", "What currency can I use to pay for a top up?", "I need money put into this account from another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I thought it was free to make a withdrawal. So how much does it cost now?", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["I only received $20, but I requested $100.", "How can I report that my card was stolen? I made a police report first.", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "What currencies do you accept to add money?", "Do you offer disposable virtual cards too?", "I was charged multiple times at the same location at the same time", "Can I activate my card?", "Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.", "Why can't I use my beneficiary?", "Why is my refund not visible on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is the fee with my cash withdrawal a mistake?", "pos": "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "neg": ["I haven't received the cash from the check I deposited.", "why is there a service fee on my statement?", "My Identity verification hasn't passed yet is it possible to use my account?", "My daughter needs to open account.", "Why is the pending status on my cash withdrawal taking so long?", "I have a transaction showing up more than once.", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "I have a card payment that I don't recognize. What should I do?", "Why is  my  top  up for  my  new account  not  instant", "How do I activate my new card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did you charge me for taking out cash?", "pos": "When I got cash I was charged an extra fee!  Explain!", "neg": ["Card refund is not showing up in my statement.", "Is there a charge for exchanging foreign currency?", "The app is showing mt withdrawals that aren't  mine.", "There is a withdrawal waiting.", "How do I delete my account? I am dissatisfied with the service.", "Can someone please tell me how much I can top-up?", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "How many transactions can I do with a disposable card?", "Contactless payments need to be enabled for my card.", "If I was travelling abroad, would I be able to hold currencies in euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee for withdrawing cash.", "pos": "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "neg": ["My top up hasn't gone through", "There has been a payment  in the App that has not be done by me.", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "How many years old do I have to be?", "Is there a limit on making disposable cards?", "A transaction shows duplicate times.", "Can I have a new card shipped to China?", "How long do I wait for my PIN", "This fee shouldn't be there after I paid with a card.", "How can many disposable cards can I have per day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get a fee from the ATM?", "pos": "what is this extra charge for a withdrawal?", "neg": ["After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "How do I delete my account now", "The fee charged when I changed rubles into British pounds was too much.", "I've never been to that store.  That's a fraudulent charge.", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "Do you charge a fee on currency exchange?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "What am I going to need in order to verify my identity?", "Is there a  way to  get around fees", "What do I do if my card gets broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "pos": "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "neg": ["Where can I go to find out how to verify my identity?", "Are there any hidden extra fees for currency exchanges?", "Why has my card declined", "Can I top up online?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "Please help me unblock my pin which I put the wrong one too many times.", "Is there a way to lookup where funds came from?", "I have a new email.", "How do I cancel a transfer?", "How do I delete an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why was my account assessed a fee for an ATM transaction?", "pos": "I am inquiring about why there was an extra fee charged when I used an ATM.", "neg": ["If I want to get an account for my daughter, can I do that?", "I need Australian dollars instead of UK currency.", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "I want to know which currencies and cards are supported, can you provide a list?", "Can I have more than 2 disposable cards?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "Does Google Pay offer a top up option?", "How much would it cost me for a bank transfer to top up my account?", "Why is my money not in my account. I have already sent it out.", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["Can you help me with my card, I think it's broke.", "Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "I usually don't get charged for transfers, why was I this month?", "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "how to track the card you sent", "Why does my statement show a $1 charge on my account?", "can you express my card to me?", "How do I get a new card when my old one expires?", "Someone took my card without permission"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me why there is an extra charge when I used an ATM?", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["I made a cash withdraw and it shows up as pending why is that?", "Why verify the top-ups?", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "I couldn't pay with card in a shop", "How long before a check I send clears?", "What types of fiduciary currencies are supported for tenure and exchange?", "When will the money reach my  account?", "Can my friends top up my account?", "I would like to use one of my cards for a family member. Is that allowed?", "Can I edit my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get a fee for getting cash?", "pos": "Why was there a fee for my cash withdrawal?", "neg": ["I reside in the US, but I want a card.", "Can I auto top if I'm low on funds?", "What do I need to do to get my salary through this?", "How long will it take to transfer something from China?", "Are new cards available from China?", "My card did not go through in a shop", "I have lost my phone, what steps can I take to prevent someone using my account?", "How do I verify my identity?", "How many purchases can I make with one disposable card?", "My account balance has not updated to reflect my recent transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me why I was charged to withdraw cash?", "pos": "Why was there a fee for my cash withdrawal?", "neg": ["I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?", "I can't find any option to top up with a cheque?", "Will I know which exchange rate I will get?", "I did not do this payment", "I found my card, am I able to put it back into the app?", "How do I deposit through bank transfer?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "Why is my beneficiary being denies?", "My cash withdrawal is showing as pending, why?", "I dont have identification"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why did I get charged for a withdrawal?", "pos": "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "neg": ["Why can I not take out cash?", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "Show me how to activate my card", "What should I do after I've moved and need to update my personal details?", "I cannot get my disposable virtual card to work", "I have a fee showing from last time I used my card.", "I am waiting for a payment to be processed", "Is payment required to get a card of my own?", "Is there any way to get another card on the same account?", "I'd like my account to be deleted. I'm not satisfied with the service you provide."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what is this extra charge for a withdrawal?", "pos": "Why was there a fee for my cash withdrawal?", "neg": ["I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "Can I top up my account with a check?", "Can you please tell me why my transfer failed?", "I think there was an error in your exchange rate.", "I deposited a cheque but the cash hasn't arrived yet", "Can I top-up my google pay?", "Why was I declined from getting cash?", "I have no idea why there is a dollar that has been charged to my account.", "Which countries are you in?", "Hoe do i use my credit card to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "pos": "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "neg": ["How can I replace an expired card?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "In the US, how long is the wait for a transfer?", "I didn't make this payment and it's on my app", "Why hasn't my cash arrived from a deposited check?", "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "The ATM didn't give me enough money.", "There should be a cash withdrawal that I haven't seen yet.", "Is it possible to order a card?", "We want to start a college fund for my daughter."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "pos": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "neg": ["Can I use this app to change money?", "What currencies are supported?", "I didn't do a payment and I have it now.", "I deposited a cheque with some money, but the balance hasn't changed.", "Where is this card accepted?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Why was a payment I made reverted?", "The funds I transferred are not in my account", "How long do transfers take to go though", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am inquiring about why there was an extra fee charged when I used an ATM.", "pos": "When I got cash I was charged an extra fee!  Explain!", "neg": ["I'm being asked for a verification code. Where do I find it?", "I think a fee was applied for paying with a card.", "Am I able to get this shipped to China?", "I did not receive my purchase, how do I cancel it?", "Why is the exchange rate on my card payment different than I expected?", "Why isn't my refund showing up?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "I want to shut down my account as soon as possible.", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "Can I change my in at all ATM's?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "pos": "Why was there a fee for my cash withdrawal?", "neg": ["Can you tell me how to get a disposable virtual card?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "Help me please, My Apple Pay American Express top up does not work.", "Where can I find my fund information?", "I logged in wrong and am blocked, how do I log in?", "I made a deposit and the balance hasn't been updated.", "It looks like the exchange rates on my card payment are wrong", "can the delivery be specific to my needs?", "How long does it take to prove my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When I got cash I was charged an extra fee!  Explain!", "pos": "Why was there a fee for my cash withdrawal?", "neg": ["I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "My card expires soon", "Can I use my account although my identity verification has yet to pass?", "is there a way to fix my top up", "I don't think I should have been charged a fee to use my card.", "I ordered a virtual card but it hasn't come through yet", "I don't think I made this payment that is showing up", "The ATM won't give me my card back. I need it back now!", "When can I expect money to be transferred to my account?", "Do you send duplicate cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will you send me a new card in China?", "pos": "If my card expires next month, will I need to order a new one?", "neg": ["There is a withdrawal in my account I didn't make.", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "What should I do if my card payment was cancelled?", "Why am I being charged for transfers? Are they not free?", "I just replaced my phone so do I have to make a new account?", "How do I fix a transaction to the wrong account?", "Is there a reason my refund isn't showing on my statement?", "How can I check on the status of my new card?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "Which fiat currencies can I use through this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens if my card expires?", "pos": "How do I order a new card when my old one is ready to expire?", "neg": ["My withdrawal from the ATM was cancelled.", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "Why does a cash withdrawal show as pending?", "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "How can my new card be activated?", "I exchange my currency quite a bit.  Do I get an exchange price break?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "The atm didn'y give me all the cash", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card will expire soon, When do I need to order a new one?", "pos": "What do I do about my expired card?", "neg": ["What can I do to verify my card?", "I need to get a card, but I live in the US.", "What's the best way to use a cheque to top up?", "Can I use a different bank ATM than my own?", "I need to set up an account for my daughter, how would I do that?", "How many days until my US transfer arrives?", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "Is American Express accepted?", "Why was I charged extra when transferring?", "My refund is not showing up in my account. Where is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to order a new card before it expires?", "pos": "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "neg": ["can i deposit a check here?", "Do you take checks?", "My top up is not working", "How do you decide what the exchange rates are?", "I didn't cancel my top-up.", "Why have I not received my PIN", "I can still see money in my account after making a payment", "My beneficiary didn't receive my transfer", "Please help my find out why there is an odd direct debit in my records.", "Can you tell my why my funds transfer did not work properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "pos": "Do I need to order a new card if mine is expiring?", "neg": ["What type of card will I receive?", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "If I want to select a new PIN what do I do?", "I would like to know the countries you are offer services in?", "Do you work in Greece?", "I noticed an extra fee when I paid with my card.", "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "Are physical card available?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Need a new card, mine is expiring.", "pos": "Is ordering a new card from China available?", "neg": ["I tried to top off using the card, but the money just disappeared?", "Can you please help me in canceling my order.", "is it ok if i use both visa and mastercard", "Do you guys have any age restrictions?", "What are the reasons for a declined transfer?", "How do I get my card out of the ATM?", "Why am I not able to withdraw cash from this ATM?", "How many top-ups can I use?", "I need to transfer money to my account from another bank", "What do I do if my disposable virtual card doesn't work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When will I get a new card when I order it, and how much will it cost.", "pos": "What to do if my card is about to expire?", "neg": ["How long does a transfer from the US take?", "As my kids get older are they able to get set up with their own accounts?", "What's the limit for disposable virtual cards?", "Why didn't I receive all the cash I requested?", "What are the reasons for my beneficiary not being allowed?", "Please tell me how to edit my personal details.", "The top up failed", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "I don't see a money transfer yet", "You accepts my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there restrictions on new cards in China?", "pos": "How do I go about ordering a new bank card?", "neg": ["I do not recognise this card payment.", "The app has rejected my top up.", "Please delete my account now.", "I wasn't able to do a transfer to an account", "Can you tell me about why the account I have was charged an extra 1$", "When can I expect to receive my card?", "What is the length of time for one of these items to come to the U.S?", "I made a payment and it is showing up twice", "This debit is not my transcation. How do I get my money out back?", "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to get this shipped to China?", "pos": "What do I do when I get close to the expiration date of my card?", "neg": ["I was supposed to get a refund but I do not see it.", "Please tell me which fiat currencies you support.", "Is there a way to modify my details?", "My last name has changed and I need to update my account details.", "Why does my identity need verification?", "Will I get a Visa card or Mastercard?", "Where can I get my card PIN?", "Where are the Mastercard ATMs?", "I want to use my account before identity verification", "why did i only get 20.00"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card will expire next month, will I need to order a new one?", "pos": "How do I replace a card that's going to expire?", "neg": ["Are there any charges for European bank card for top up?", "I just checked my statement and saw a $1 charge, why is it there?", "What are the charges if I exchange foreign currency?", "My transfer to an account failed.", "I withdrew some cash and the exchange rate seems to be wrong.", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "when will I get my refund?", "Please explain the extra fee when I paid with the card.", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do when I get close to the expiration date of my card?", "pos": "How do I know when my card will expire?", "neg": ["Will I get Visa or MasterCard?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "Why didn't my friend's transaction arrive yet?", "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "Why am I charged to get money from the ATM?", "am i able to receive my salary this way?", "Where do I find the verification code for the card I'm topping up?", "Why can't I transfer to an account?", "Can you tell me why I can't make any transactions?", "Can money be exchanged from one currency to another?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new card before it expires.", "pos": "How do I get a new card sent to China?", "neg": ["Is there any way to know how the transaction got on my account?", "Will I have to pay extra to exchange money?", "What do I need to do to correct this failed transfer?", "I would like to activate my card what do I need to do?", "How many active transactions can I make with a disposable card?", "I think there's a purchase at a store that I didn't go to.", "There's a duplicate charge on my account?", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "Is there a way to set up an auto top-up?", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm in China and need a new card. Please help.", "pos": "Do I need to order a new card if mine is expiring?", "neg": ["Can I auto-top up?  How do I do it?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "How long does it take to verify a person's identity?", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "I don't understand what a disposable virtual card is, can you help?", "I want to change my PIN.", "I see in the app some cash was withdrawn, but it's not mine.", "I need help proving that this is really me and to verify my identity.", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are new cards available from China?", "pos": "Can I order a new card by phone?", "neg": ["When can I use money sent to my account?", "I live in the EU.  Can I order one of your cards?", "I have a duplicate payment on my card.", "Could my daughter open an account?", "Is there a limit to the number of disposable cards per day?", "Why did I only receive this much currency?", "Where did my deposit for my source of funds come from?", "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is going to expire, what do I do?", "pos": "My card is about to expire. Do I have to go to a branch to order a new card?", "neg": ["The ATM took my card.", "I was supposed to get a refund but I do not see it.", "Please explain to me the process of getting a virtual card.", "Where can I find the verification code for the card top-up?", "My card wont work at an ATM", "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "What kinds of cards can I use to top up?", "Can you please refund my item?", "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "I have a disposable card but it does not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I have a new bank card sent to China?", "pos": "How do I order a new card if my current one is about to expire?", "neg": ["I exchanged cash when traveling and the rate was incorrect.", "How to receive virtual card?", "Why am i being charged for withdrawing cash funds?", "Show me how to activate my card", "The top-up I ordered didn't process.", "What do I do if there is an electronic debit that is not correct?", "How can my account have money transferred into it?", "I was charged and shouldn't have been charged when using my card!", "I'm expecting to see a cash withdrawal but I'm still waiting.", "Please explain the exchange rates."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a new card by phone?", "pos": "How do I order a new card when my old one is ready to expire?", "neg": ["I would like to know more about what a disposable virtual card is?", "Do you know how to change my card PIN?", "I did a transfer.  What is the extra fee?", "my balance has not changed, despite depositing a cheque", "Why do I have to give you my drivers license", "I need my refund as soon as possible. What else do I have to do?", "Can I change my PIN at my local bank?", "Do you charge for sending more cards?", "Can I add money to my card automatically during a trip?", "Is it possible to top up using a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order a new card if my current one is about to expire?", "pos": "When my card expires soon, how fast is the replacement card sent and what are the costs?", "neg": ["I would like to know the countries you are offer services in?", "How can I convert currencies?", "The exchange rate for foreign ATM currency is wrong.", "Please help my find out why there is an odd direct debit in my records.", "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "Can I top-up my card using a bank transfer.", "I was needing you to see if the exchange rate is correct from when i got cash", "My top-up hasn't gone through", "I got a new card and can't find where to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "pos": "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "neg": ["How do I cancel a recent transfer?", "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "What does the €1 fee mean?", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "What is the length of time for one of these items to come to the U.S?", "How do I use my card to top up?", "Help me verify my identification.", "How can I reset my darned PIN number?", "I didn't see any reason why my transfer was declined. What gives?", "I could not get my card to work at a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new card to replace an expired one. Will it cost anything, and how soon?", "pos": "My card is about to expire. What do I need to do to keep using my card?", "neg": ["How can get a Visa card?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "Can I change my PIN at any ATM?", "My ATM card isn't working for a withdrawl", "Do I have a Visa card as an option?", "I still haven't received my card after two weeks, is it lost?", "What about my children?", "Who can request disposable cards?", "What will I need to configure if my salary is in GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is expiring soon.", "pos": "I am overseas in China, can I get a replacement card?", "neg": ["Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "How much does it cost to us US cards?", "Can you explain to me why a cash withdrawal shows up as pending?", "Is there a function where I can top-up automatically?", "The app is telling me that I am not me.", "I forgot the passcode on my app.", "I got some cash but it wasn't the right amount.", "My disposable virtual card was rejected.", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "I want to know where my money comes from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my card becomes expired what can I do?", "pos": "How can I replace an expired card?", "neg": ["Is it possible to get a disposable virtual card as well?", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "I moved to a new city and need to change my address", "Is there a fee to top up by bank transfers?", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "I put money in my account a week ago but its still not there?? What happened to my money?", "Help me order my card.", "stop the transaction", "I made a payment and it appears it is showing twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card expires soon, will you send me one automatically?", "pos": "If I am in China, can I still order a new card and if so, how?", "neg": ["I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?", "My top-up has not posted.", "What do I do if I have been charged twice?", "My card won't let me withdraw money.", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "How do I go about getting a refund?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "Can this app take my salary?", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When my card expires what is the cost of a replacement and how fast?", "pos": "My card is expiring soon, How do I order a new card?", "neg": ["How do you top up with a cheque?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "How much does it cost to get more cards?", "What are the exchange rates?", "Where do I find the verification code for the card I'm topping up?", "when i travel can it top up automatically", "Can you explain why my transfer was unsuccessful?", "I need to know what flat currencies you support for holding and exchange.", "I tried to top up, but the funds show up as pending. I thought it was instant?", "I received a transfer in GBP how do I change it to a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there steps I need to take before my card expires?", "pos": "I am overseas in China, can I get a replacement card?", "neg": ["Does it cost extra to exchange foreign currencies?", "Can I use American Express?", "I want to open an account for my child.", "Please help me.  I am still waiting on a refund.", "What ATMs can I use this card at?", "Why didnt my top up go through", "How do I find the code needed in order to verify my top-up card?", "I would like to change to a different currency.", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "I made a mistake this morning when I did a transfer. How do I reverse it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "pos": "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "neg": ["I don't live in the UK. Can I still get a card?", "Can I use my card while on vacation overseas?", "I need assistance to activate the card on my account.", "They said I would get a refund but I don't see it on my statement.", "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "where exactly does money come from", "What are the age limits for your service?", "Delete all of my account information and my account right now.", "My phone was stolen, help!", "What do I do if I have exceeded all my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card expires very soon.  What is the cost and delivery time to get a new one?", "pos": "What will happen after my card expires?", "neg": ["terminate my account please", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "Do you have EUR currency available for me?", "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "How long will it take for my payment to go through?", "Where is the PIN for my card located?", "What limits are there on the virtual cards?", "I transferred money from the US, How long does it take?", "I am having trouble activating my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card will expire soon, do I need to order a new one?", "pos": "How do I get a new expiration date?", "neg": ["Why am I charged a fee for using my card on some purchases?", "It looks like I was charged twice for a single transaction", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "Why is there a charge for $1 on my account?", "Can you assist me in acquiring a virtual card?", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "Is there a limit on making disposable cards?", "There was an extra charge when I used my card", "When can I expect my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire.  How do I get a new card?", "pos": "Can I wait for you to send me a new card when mine's about to expire?", "neg": ["I wondered if multiple currencies is okay?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "How do I find out my source of funds?", "Why is my beneficiary not allowed?", "How do I deactivate a stolen card?", "If I am not in the country and I need to change my PIN, how can this be done?", "I placed a cash deposit in my account but I can't see it yet.", "Tell me why there is a charge on my cash withdrawl.", "I cannot get my card out of the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps should I take before my card expires?", "pos": "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "neg": ["I deposited a cheque, but my account balance stayed the same.", "let me know how many disposable cards I can have?", "Is my child too young to sign up?", "Can I auto top up multiple times?", "why am I being charged a fee for transferring money ?", "I don't need to transfer anymore and I want to cancel it.", "I do not recognise the card payment.", "I must make several disposable cards every day.", "why hasn't my cash arrived yet from my cheque?!", "The ATM cancelled a transaction on me when I was trying to get some cash out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "pos": "What is the procedure for an expired card?", "neg": ["Why have I not yet received my virtual card?", "Is it possible to get both Mastercard and Visa card from you?", "If my funds are running low, will the app top up automatically?", "I see a direct debit payment on my app that I did not do", "What is the point of verifying a top up?", "Why was I charged extra on my last UK pound to Russian ruble exchange?", "Are there specific ATM's I can use with this card?", "Can you tell me why a cheque deposit isn't showing in my balance?", "My money I added isn't on my card.", "The payment on my card shows as pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am overseas in China, can I get a replacement card?", "pos": "Soon my card will expire, how do I get a new one?", "neg": ["What happened to my Top-Up? It's not reflected.", "Why is the cash transaction still showing as not completed?", "how to get new card?", "The app doesn't believe its me.", "Why do you have an identity check?", "Are there topping up fees if I have to transfer?", "Is it possible to change my PIN?", "How do I know what my PIN is?", "My transfer was wrong, are you able to stop it before it goes through please?", "My card couldn't complete a transfer, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire. Do I have to go to a branch to order a new card?", "pos": "What is the procedure for an expired card?", "neg": ["I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.", "Which merchants accept my card?", "Do the disposable cards have any restrictions?", "Do you have a list of the cards and currencies supported?", "Duplicate transactions appear on my account", "are multiple currencies acceptable?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "I won't be pleased unless I get a Mastercard.", "how to get new card?", "There is  a charge I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expired what will happen?", "pos": "I'm in China and really need a new card.", "neg": ["Will I get Visa or MasterCard?", "Show me how can my friends top up my account.", "Can other people top up my account?", "My top-up hasn't gone through, what happened?", "Can i receive transfers from my employer to this account?", "I need to know this, where do my funds come from?", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "What should I do if the atm eats my card?", "Why was my atm withdrawl declined", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you give me info about what to do when my card expires?", "pos": "If I order a new card, how much will it be and how long will it take me to get it?", "neg": ["Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "Where do I access the auto top-up function?", "There's been a transaction to the wrong account.", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "How do I get Top Up to work in Apple Pay?", "I got less money than I asked for.", "How much does it cost to exchange my balance into a foreign currency?", "I could not get a top-up to work, why?", "Where can I withdraw money from?", "I can't seem to figure out why my transfers are getting declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is due to expire", "pos": "Are there any express fees if i want my new card faster?", "neg": ["Can I change my address?", "How can you transfer my salary to my correct currency?", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "I want to find out what happened to my new card?", "How many days does it take for a transfer to go through?", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "Would I be able to open an account for my daughter?", "when will I get my refund?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "What do I do if my payment was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I think my card is expiring, what happens then?", "pos": "What happens when my card expires?", "neg": ["How long will it take to get to the US?", "I no longer have my phone.", "I have transfered to my account before but it is being declined now?", "Was my card payment reverted?", "Has my card been lost in delivery?", "Tell me why my transfer was declined.", "I have a cash withdrawal in my statement. Why is that?", "My refund for a purchase hasn't  cone through yet.", "My top-up hasn't gone through, what happened?", "My statement shows different transaction times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is due to expire soon.", "pos": "I'm in China and really need a new card.", "neg": ["Where do I go to get my new card linked?", "I am interested in changing my personal details.", "I received my new card.  Where is it in the app?", "How do I make my top up complete?", "What cards do you support", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "How can receive a physical card", "The store card reader would not accept my card.", "I moved, can I edit my personal details?", "Do you take checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know when my card will expire?", "pos": "My card's expiration date is close.", "neg": ["I need a quick transfer from China.  How long would that take?", "I took out money, and didn't get all of it.", "I had to pay a fee when buying items with my card.", "How many top-ups can be approved?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "What if I want to add a card I already have to the app?", "Why is there some cash that I did not deposit in my account?", "can i go into my app to find my pin", "Is there a limit to the number of disposable cards I can have?", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "want a new card what are the fees", "pos": "What happens after my card expires?", "neg": ["How can I verify my top up?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "My card hasn't arrived.", "can you tell me why my card was declined?", "I think there is a mistake.  I am being charged twice.", "What is my password?", "Can I call to get my card activated?", "What do I owe for a new card?", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "Can anyone else top-up for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What will happen after my card expires?", "pos": "What is the procedure for an expired card?", "neg": ["How would I be able to make changes to my personal details?", "The card payment is declined.  Please inform me why.", "Why would my payment have been returned to my account?", "I am not seeing recent cash withdrawal on my account.", "My virtual card isn't working.", "When I tried to top up using my card, all of the money disappeared.", "How can I information on my limit for top-ups?", "There is an odd payment in my statement", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "What can you use the disposable cards for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I am in China, can I still order a new card and if so, how?", "pos": "My card expires next week. How do I get a new one?", "neg": ["Are there fees for adding money with an International card?", "I want to activate my new card.", "A random charge got added to my card", "How long does it take in Europe to do a transfer?", "How do I go about ordering a card?", "My withdrawal from the ATM was cancelled.", "Someone took my card without my permission.", "I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?", "Why do transfers get declined?", "do you offer refunds? i would like to return purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are there any express fees if i want my new card faster?", "pos": "The date my card expires is coming up", "neg": ["There is a cash withdrawl I don't remember.", "Why do i have to verify my top-up card?", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "Would I be charged any fees if I added money to my account using an international card?", "i withdrew cash and dont see it reflected on the balance", "Why am I still waiting for a transfer?", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "How much is ok for me to top up with?", "Do I have to pick a creditcard brand?", "How long does it take for a cheque to post to your account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I replace my card before it expires next month?", "pos": "The expiration date for my card is coming up, how do I get a new card?", "neg": ["Will I get a Visa card or Mastercard?", "The activation process did not work, please help?", "It won't let me activate my card.", "What businesses accept this card?", "I have a pending money transfer", "Do you do business in the EU?", "What do I use to verify my identity?", "Why did the ATM cancel my transaction", "How long does it take for money to reach my account?", "Why would my transfer be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire.  Where do I get a new one.", "pos": "Can I have a new card shipped to China?", "neg": ["Transfer was declined.", "Can you tell me the status of my new card?", "I made a deposit in the ATM and it has not cleared", "what is the correct exchange rate for getting cash", "I am unable to use my card for some reason.", "can i add funds  with a card from the united states", "I have a disposable card but it does not work?", "I'd like to know where my funds come from.", "I would like to transfer money into my account.", "I need to move money from one of my other accounts to this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to re-apply to order a new card when my old one's about to expire?", "pos": "Will I be sent a new card before mine expires?", "neg": ["Can i add a new currency to my account?", "There's a $200 withdrawal on my statement that seems fishy to me.", "Why is there a direct debit payment on my statement that I didn't do?", "I'm trying to activate the auto-top up function. Where is it?", "My account is depleted. Can I transfer funds from another bank?", "How do I to up by card?", "If my card payment isn't working what do I do?", "What is needed for identity verification?", "The transfer I made isn't reflected in my balance", "How long does it take for a refund to appear?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I order a new card, how much will it be and how long will it take me to get it?", "pos": "Does it cost much or take long to get a new card? Mine is about to expire.", "neg": ["I havn't received my PIN yet.", "I think my card payment has been refunded", "Why won't the ATM let me withdraw money?", "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "What does pending payment mean?", "My top up was rejected. Why?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "I need to reset the passcode.", "Help Me!  I lost my card.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "want to get a new card in china", "pos": "Can I order a new card to China?", "neg": ["What are the exchange rates?", "I lost my phone. Can I disable to app?", "Why was the wrong rate applied when I bought something in a different currency?", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "How to cancel a transaction", "I need to make a transfer but it keeps getting declined I need Help!", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Are there virtual cards", "Please explain to me how to know where my funds are from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I replace an expired card?", "pos": "I need to renew a card that's about to expire", "neg": ["I tried to deposit a cheque into my account and it is not letting me.", "When will the money reach my  account?", "I needed cash from the ATM but I couldn't get it.", "how long does it take for a transfer from Europe to go through?", "Why haven't I received a refund yet?", "Do you supply both Visa and Mastercard?", "Why was my new card declined?", "I am dissatisfied, I would like to close my account.", "I would like my card activated.", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do once my card expires?", "pos": "My bank card has expired, how can I get a new physical card?", "neg": ["I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "Can I transfer something urgently from China? How long does it take?", "I looked at my statement and found a payment I and found a mistake.", "Why does top-up require verification?", "What currencies can be used for top up?", "What's the reason for needing to verify my identity?", "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?", "How long until transfers from Europe go through?", "I think the currency exchange that's been applied is wrong.", "$20 came out instead of $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is expiring, how do I get a new one?", "pos": "My card is about to expire. What do I need to do to keep using my card?", "neg": ["I got a message saying I made a withdrawal from the bank machine, but I did not.", "What is the fee for a cash withdrawal?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "Where is my virtual card located?", "What value can I get for my currency?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "What is taking so long on my transfer from the US?", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "where has my transferred money gone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I wait for you to send me a new card when mine's about to expire?", "pos": "Is ordering a new card from China available?", "neg": ["I do not have the information to verify my identify.", "Please give me both a visa and a mastercard.", "I want to top up by using a credit card, which ones do you support?", "phone is gone, dont want others to access account information", "What do I owe for a new card?", "Why is there an additional fee showing on the statement I received?", "I need a hand here, I need to top up cash.", "I did a payment but the app cancelled it.", "How do I find the refund on my statement?", "How long does it take transfers from Europe to complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a new card in China?", "pos": "Tell me how to replace my expired card.", "neg": ["How can I use my American Express to add money into my account?", "I think my pin has been compromised, what do I do?", "I received a returned payment that I made.", "How can I trade currencies with this app?", "I'm having money transferred from Europe, how long will this take?", "What's the transfer time from Europe?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "What's the process for terminating an account?", "Where is the PIN for my card located?", "Why do I need to verify my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do about my expired card?", "pos": "Does it cost much or take long to get a new card? Mine is about to expire.", "neg": ["The card is non-functional.", "Do you have support for flat currencies?", "My card activation is failing.", "Does it cost me to add cash?", "There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "Do you deal with EUR?", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.", "What ATM machines allow this card?", "How do I see my source of funds?", "I am here to change my adress."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to do something to get a new card once it expires?", "pos": "Can I keep using my card after it expires?", "neg": ["where can I get the info for my funds", "When can I expect my card to arrive?", "Why was money taken for a transfer?", "They used the wrong rate when I made a purchase with foreign currency.", "how to get new card?", "How do I use the disposable cards?", "If I don't live in the UK, can I get a card?", "I made a payment that's pending. Will it go through?", "My app is displaying a payment I didn't make", "Is there a problem with the payment that I see is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a new card to China?", "pos": "In a month, my card will reach its expiration date, am I required to request the next card?", "neg": ["Why was my card declined in a shop?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "when should I receive my refund", "My card payments have stopped.", "I won't be pleased unless I get a Mastercard.", "When I bought something abroad, the exchange rate was wrong.", "Why is it important to verify my identity?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "Can I get a Visa or does it have to be something else."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a new card in China?", "pos": "What happens after my card expires?", "neg": ["There is a withdrawal on my account that I don't remember initiating.", "I tried to pay through my account but the payment is not going through. What's going on?", "Why have I been charged a fee for transferring money?", "I have a cash withdrawal that says it's pending, why?", "How old do I need to be?", "What does it mean if it says my card payment has been cancelled?", "Is it possible to get a real card?", "You can use it anywhere that accepts Mastercard.", "Will you charge me for exchanging foreign currencies?", "Can you tell me what the disposable cards are used for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a new card?  Mine is about to expire.", "pos": "How do I replace my card before it expires?", "neg": ["What do I do if I can't prove my identity?", "do i need to wait to get my card before getting a pin", "My card payment was cancelled it seems.", "What do I need to do for the card activation?", "I added money to the card but the transaction didn't go through", "Is it possible to get both Visa and Mastercard from you?", "Why have you declined my card payment?", "I would like to link my card to my account.", "Why was my transfer charged a fee?", "I cant find my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens when my card expires?", "pos": "My card expires next week. How do I get a new one?", "neg": ["Why do you ask for top-up verification?", "How is my PIN sent?", "Why is my PIN blocked?", "What do I have to do to change my pin?", "My refund isn't going fast enough.", "Are the funds I requested from a merchant a few days ago in my account? I do not see them.", "Can Google Pay be used for top up, please help?", "What is the identity check for?", "My transaction from earlier needs to be reversed.", "I need some help linking my new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What happens after my card expires?", "pos": "The date my card expires is coming up", "neg": ["Is my card actually working? It's the first time I tried using it", "Why is my exchange rate wrong?", "I got cash abroad and the exchange rate applied is wrong", "Why do I have an unexpected fee on my bill?", "Which merchants accept my card?", "The service here is horrible, I want to delete my account.", "Where do I go to see the source of my available money?", "In the app I see a direct debit that I don't recognize.", "Are you going to charge me to top up my card?", "My top up isnt working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do when my card reaches its expiry date?", "pos": "My card has an expiration date, will you send a new one automatically?", "neg": ["I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "How do I go about exchanging currencies with this app?", "Is the verification number on the top up card", "What do I need to do to transfer money with my credit card?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.", "I was trying to use contactless earlier, but it didn't work.", "i haven't received my order and want a refund", "I may need to dispute a Direct Debit payment.", "How did the extra charge on my card come in effect?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "After my card expires what should I do?", "pos": "Please inform me how to get a new card as mine is about to expire.", "neg": ["Can I request a refund", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "I have a transaction that shows multiple times.", "What is the reason for the fee charge on my transfer?", "Is it possible to order a card?", "For some reason my card payment didn't work", "My pin needs unblocking, unblock it please?", "What currencies can I have?", "Is there an age limit to open an account", "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card expires soon?", "pos": "How do I get a new card when my old one expires?", "neg": ["There is a fraudulent payment!", "is there a way i can see source of money?", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "i have yet to get my pin", "Is there a tracking number for the card?", "Why would my top up be reverted?", "Can I exchange from USD to GBP?", "I am looking to transfer some money from my other bank account into this one.", "I thought I knew my password but I guess I was wrong, what can I do now?", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get a card sent to China?", "pos": "What is the procedure for an expired card?", "neg": ["I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I wish to top up using a cheque.", "I happened to forget my passcode", "What ATMs will allow me to change my PIN?", "i withdraw cash from the ATM and was charged a fee", "I dont have a pin", "Do physical cards cost money?", "I entered in the wrong PIN.  Please help me unlock my account.", "I dont have identification", "Am I able to do a SWIFT transfer with you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my card is going to expire this month, do I need to order a new one?", "pos": "My card has an expiration date, will you send a new one automatically?", "neg": ["Someone else might be using my card without my permission.", "Please send me a disposable virtual card.", "Problems with my top up", "There is an extra $1 charge on my statement, why is that?", "Why won't my top up go through?", "Show me where to order my card.", "The payment on my card shows as pending.", "what steps do i do to get a real card", "My friend would like to send me money. What are the options available to them?", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I replace a card that's going to expire?", "pos": "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "neg": ["I am trying  to  transfer and  it has been  stopped why is  that", "What is the purpose for verifying my identity?", "Seems like my card payment has been cancelled", "Someone withdrew money from my account, and it wasn't me.", "Can I pay with my card anywhere?", "On a card payment, why is there a fee?", "How long does it take for a bank transfer to show on my balance?", "Why wouldn't a transfer go through?", "I have a trip coming up and want to add money automatically.", "Can I change my PIN remotely?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me what I should do after my card expires.", "pos": "I need a new card, my old card is expiring.", "neg": ["Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I'm looking to get an additional card.", "The top-up I ordered didn't process.", "Need to report a change of address.", "How do I input a new address?", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "Is topping up unlimited?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "Where in the app do I link a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I keep using my card after it expires?", "pos": "What do I do after my card expires?", "neg": ["What is the top-up limit on my cards?", "Is it possible to exchange USD and GBP on the app?", "I'm trying to take money from my account but its not letting me. Help!", "My top up was denied", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "What would I be charged in receiving a SEPA transfer?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "How can I top up with Google play?", "Did I not get my refund? I don't see it.", "What's your refund policy if I bought an item from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to renew a card that's about to expire", "pos": "What is the process when my card is due to expire?", "neg": ["Why did my payment go back to my account when I bought something?", "Why was I charged a fee for my card payment?", "How will I know when I get my refund?", "The app isn't showing my transactions", "I made a cash withdraw and it shows up as pending why is that?", "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "Why was I charged twice for the same thing?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "I tried to get gas but my money was gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to have a card sent to China?", "pos": "Where can I order a card when I am in China?", "neg": ["Is there a way to lookup where funds came from?", "Can my friend send me money?", "can you assist me in activating my card?", "I need money put into this account from another one.", "Can I use a bank transfer to add money to my account?", "Why would my payment for my card show as pending?", "I have money in a foreign account that I want to send to this account.", "My transfer was declined. Why did this happen?", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "What should I do after I've moved and need to update my personal details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please inform me how to get a new card as mine is about to expire.", "pos": "When my card expires soon, how fast is the replacement card sent and what are the costs?", "neg": ["Can I get a second card for free?", "Why was the price higher when I paid with my card?", "Can I change my address?", "Please help me.  My disposable virtual card won't work right.", "I would like to invalidate my account.  I am very disappointed with your services.", "Are their fee's for top ups?", "I would like to know if I can top up with Google Pay.", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "I was wondering, Can I get my pay in another currency?", "Which countries do you currently support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to order a new card while in China?", "pos": "Do I need to order a new card if mine is expiring?", "neg": ["What documentation do you accept for the identity check?", "How are your exchange rates calculated?", "Why was my account assessed a fee for an ATM transaction?", "I don't see me 'top up' in my wallet", "There is a debit paymet that I don't recognize.", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "I'd like like to know where I can order a virtual card?", "When do I set up my card PIN?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "How long after a failed topup will funds refurn to account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a new card with new expiration date in China?", "pos": "How do I order a new card? The current one is about to expire.", "neg": ["I do not recognize the card payment.", "How come my refund hasn't appeared on my statement?", "I need to know if you will accept my credit card.", "Why has my card payment been reversed?", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "When do I set up my card PIN?", "What does it mean if it says that my payment is pending?", "There is a direct debit patentp that I haven't authorized.", "Where do you need to live to receive card", "What do I do to exchange currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire.  How do I order another?", "pos": "My card is almost going to expire.", "neg": ["What's going on with my card? I've tried multiple times and it never goes through.", "The top-up verification code is not visible.", "How much are the fees for adding funds using an international card?", "I accidentally exceeded my PIN tries.  Please advise.", "How do I get unblocked?", "I have a top-up that's still pending and wanted to know about it.", "There is a card payment I'm not familiar with.", "I saw that my transfer was declined.", "My top up hasn't gone through", "Why  am I being told this  transfer will not  go thru"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I order a card when I am in China?", "pos": "My card's expiring a month from now, should I place an order for the new card?", "neg": ["Can I change or hold different currency?", "What is the fee for a cash withdrawal?", "Can I get a second card for free?", "can i use check to top up", "Why do I have to pay extra for using my card?", "I sent money to a person and they haven't received the payment yet.", "How do I use disposable cards?", "What is the reason a transfer shows as pending?", "It won't let me activate my card.", "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how to get a new card in china", "pos": "What is the process when my card is due to expire?", "neg": ["When will I recieve my new card?", "Where can I find the top up verification code?", "I attempted a transfer, but it failed.", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?", "I want to transfer money to a beneficiary, but I couldn't.", "Is there an age limit to open an account", "How does my top-up got cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is expiring so how fast can I get a new one and how much will it be?", "pos": "My card is almost expired.  How fast will I get a new one and what is the cost?", "neg": ["Help!  In the app there is a direct debit that I don't remember.", "Why have I been charged for pulling cash out of my own account?", "I need to do a card activation.", "How do I obtain a second card?", "Why is the refund not on my statement?", "I would like to edit my personal information .", "My card doesn't seem to work anymore", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "I could not use my card in a store.", "I think my card payment was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The date my card expires is coming up", "pos": "My card is expiring soon, How do I order a new card?", "neg": ["I was charged a fee when I transferred my funds, why?", "Are there cash machines where I can change my PIN?", "There is  an extra 1£ charge on my app. Why did it charge me extra?", "My salary is in GBP, is this something I need to configure?", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "Where can I change my PIN?", "Why was I blocked from withdrawing from the ATM?", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "Why did my transfer get declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "pos": "In a month, my card will reach its expiration date, am I required to request the next card?", "neg": ["How do I go about topping up with Google Pay?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "Can i add a new currency to my account?", "Where is the cash deposit I made?", "can i get a card if I live in the usa?", "I asked for cash but I did not receive all the funds", "Will I get charged for sending out more cards?", "Is it possible for a person who lives in the US to get a card?", "I just saw a fee on my account. When do these get charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I receive a new card when mine expires?", "pos": "Is ordering a new card from China available?", "neg": ["What is the reason for the identity check", "My top-up failed to go through.", "I forgot the code I need to get into the app.", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "How is my card payment still pending?", "My friends would like to add to my account. What is the procedure?", "I deposited money in the form of a cheque, but my balance has not increased.", "How come my cash withdrawal came with an unnecessary fee?!", "I've tried using my card multiple times and it keeps getting declined.", "I need help- I got mugged yesterday and they took everything so I can't use the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is almost expired.  How fast will I get a new one and what is the cost?", "pos": "What can I expect at card expiration?", "neg": ["What ATMs can I use my card at?", "I'm waiting for a transfer from the US, how much longer?", "Which merchants accept this card?", "I want to replace my current PIN.", "Do you support all countries?", "Money that I have transferred hasn't arrived yet", "My new card just arrived, how can I activate it?", "The ATM charged me an extra fee, Why?", "Do you have a problem with EUR exchanges?", "My payment has been declined!! What's going on, I thought everything was alright and working well?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about ordering a new bank card?", "pos": "What is the process when my card is due to expire?", "neg": ["Who can I speak with regarding a lost card?", "How much transactions do I get with a disposable card?", "Are there any charges for receiving money?", "Why isn't my id verified?", "Can you please explain to me why there is an extra €1 fee in my statement?", "My card was not accepted in a shop", "I need a refund for something I bought.", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "I cannot tell what my top up currently is.", "There's an extra fee on my statement, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire. What do I need to do to keep using my card?", "pos": "How do I get a new expiration date?", "neg": ["What is the purpose of requiring my identification?", "How do I shut down my account and get out of this company?", "When can I expect money to be transferred to my account?", "Exchange fee help?", "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "How can my new card be renewed?", "To deliver to the US, how long will it take?", "I don't think my top up worked", "how many days processing new card?", "How can I unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a new card sent to China?", "pos": "What is the process when my card is due to expire?", "neg": ["I have the cash already, my account still shows up as pending.  How can my account be still pending?", "What are the additional charges for a SWIFT transfer?", "i made a payment with my card and was charged a fee, why would you do that", "How do I know if I will get my card, or if it is lost?", "Can I re-link a lost card with the app?", "I don't recognise a Direct Debit payment", "Why isn't my google top-up pay working?", "I made a payment and it was reverted and wanted to know why?", "can i get a virtual card online", "I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "pos": "I need a new card, my old card is expiring.", "neg": ["What payment methods are used to top up?", "I tried entering my passcode and it isn't working. Can you help?", "The app is not able to realize that it is me.", "There was a problem with the exchange rate on a purchase.", "How can I obtain a virtual card?", "How do I add my card to the app once I get it?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "What is the maximum number of transactions I can do with a disposable card?", "What can I do if I lost my card?", "What is this direct debit in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process to get a new card when your old one expires?", "pos": "The expiration date for my card is coming up, how do I get a new card?", "neg": ["Why have I been charged a small fee to use my card?", "Where can I find Mastercard ATMs?", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "Changed details is essential, what steps do I take to do so?", "I prefer using Mastercard, can I substitute?", "Okay, I found my card, can I put it back in the app?", "Why was I charged extra when paying with card?", "Do you accept cheques for top-up?", "Why is there a 1 euro fee on my statement?", "I need to add a serious amount of cash to my card, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.", "pos": "My card's expiration is approaching, how do I replace it.", "neg": ["My phone was stolen, what should I do?", "I have an outgoing transaction", "Is there a limit on disposable cards?", "where can I change my address?", "How do I verify the top-up?", "The app reversed a top off I had.  What should I do?", "What are the auto top-up policies?", "I want to cancel a transfer I just made.", "Visa or Mastercard?", "Will it take more than 3 days for my transfer to reach my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "When my card expires soon, how fast is the replacement card sent and what are the costs?", "pos": "Can I get a new card even though I am in China?", "neg": ["Is there any reason why my card didn't work when I tried to top up?", "I noticed an extra pound charge?", "How can I switch on my new card?", "An extra fee of €1 was in my statement", "How do I see the source of my money?", "They used the wrong rate when I made a purchase with foreign currency.", "I attempted to enter my pin to many times.", "My identity hasn't been verified.  Can I use my account?", "Why doesn't my card work for any transactions?", "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a new expiration date?", "pos": "How do I order a new card when my old one is ready to expire?", "neg": ["Where can I go to get my PIN unblocked?", "how do the cards work?", "my google pay seems to be acting up.", "can I top up an apple pay?", "I put my check in the bank, but I haven't gotten my cash yet?", "I transferred some money but it hasn't arrived.", "Why are there multiple transactions showing for one purchase?", "will you be able to activate my card", "Is there an issue with my card payment as it has not gone through.", "It looks like someone besides me ordered something with my card, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The expiration of my card is near, how do I order a new card?", "pos": "My card is almost going to expire.", "neg": ["I'm trying to activate the auto-top up function. Where is it?", "How do I cancel a recent transfer?", "I went to top up my card and it was cancelled.", "How can I transfer money to a beneficiary?", "how can i track card you sent", "Is there such thing as an auto top-up option?", "Is it normal to be charged an extra fee when paying with my card?", "How to modify my details.", "Can I use my new card?", "How many cards am I allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I order a new card with the app?", "pos": "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "neg": ["Is there a fee associated with using foreign exchange ATMs?", "How will I know when I get my refund?", "Can I have it by a certain date?", "Why did I get a fee from the ATM?", "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "Change of location, need to change details", "I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?", "What kind of security protects my money?", "What fees are charged for a physical card?", "The ATM wouldn't let me have my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card expires next week. How do I get a new one?", "pos": "Do I need to order a new card if mine is expiring?", "neg": ["There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "What would the age limit be?", "Is there any way I can get more physical cards to use with my account?", "Is there any fees for top ups?", "Can I use my apple watch to top up?", "What currencies can be exchanged in the app?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "lost card found, want to put it back in app", "I received the wrong color and size, can I return it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the process when my card is due to expire?", "pos": "What to do if my card is about to expire?", "neg": ["what can I do if I got my American Express in Apple Bay but top up is not working?", "Why isn't my refund on my statement?", "why verify the top up? it doesnt make sense", "How much does currency exchange cost?", "Is there a maximum for top-ups?", "Can the card was sen to me be tracked?", "When will my top up go through?", "I made a bank transfer but it doesn't seem to have gone through?", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "I paid with card and was charged a fee that shouldn't be there!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "pos": "Will I be sent a new card before mine expires?", "neg": ["My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "Why can't I top up by cheque?", "When can I use money sent to my account?", "Is a physical charge extra", "What countries do you operate in?", "I think I got charged twice for the same thing", "I'd like to make some changes to my personal information.", "There's something wrong on my bill. A transfer fee should never have been added.", "My first choice would be Mastercard.", "What's up with the extra fee I got?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me order a new card that's going to be expired soon.", "pos": "How do I order a new card? The current one is about to expire.", "neg": ["Is there a Mastercard ATM nearby?", "How many days do I have to wait for the transfer to reach my account?", "how do i add money from my amex card to top up", "Why was my request for cash declined?", "why hasn't my virtual card arrived?", "Will my card work at all merchant locations?", "Can you tell me how do I get a card?", "How can it be that my Card is not functioning anymore?", "Will my card be a MasterCard or a Visa?", "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "The expiration date for my card is coming up, how do I get a new card?", "pos": "I'm in China and really need a new card.", "neg": ["Can I have multiple currencies in my account?", "I moved and need to change my address.", "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "How long will it take to have my card mailed to me?", "My daughter would like a card from my account?  Can I do this?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "I cannot tell what my top up currently is.", "I don't know if I made this payment on my card.", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "Which one are you?  Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In a month, my card will reach its expiration date, am I required to request the next card?", "pos": "How do I order a new card? The current one is about to expire.", "neg": ["How many incorrect attempts cause card to be blocked?", "Help, I was charged twice!", "My new card came in.  How do I activate?", "My payment was declined", "Questionable transactions on my account.", "What do I do if I have exceeded all my PIN tries?", "I made a payment that's pending. Will it go through?", "The ATM machine ate my card.", "How do you determine the exchange rate?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My bank card has expired, how can I get a new physical card?", "pos": "Can I have a new card shipped to China?", "neg": ["I need to order a new card as my other one was stolen.", "Am I able to top up with this cheque I received?", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "I want to top up my account with a cheque", "Which ATMs accept this circuit board ?", "Do all ATMs accept this card?", "why must I prove ID", "Please explain why the funds I added were returned to my account.", "Am I able to return an item for a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is ordering a new card from China available?", "pos": "My card is expiring soon, How do I order a new card?", "neg": ["Where can I find the exchange rate for my transfer?", "My account was charged a debit payment I don't recognize.", "Why do you need to perform identity verification?", "My card was stolen last night.", "My cheque deposit didn't seem to work.", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Would you please unblock my pin? I don't know why, but it's blocked.", "I need to change my personal details in my account.", "How do I go about cancelling a transaction?", "There's a card payment with a name I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the cost and time frame of getting a new card?", "pos": "How do I order a new card? The current one is about to expire.", "neg": ["Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "Why hasn't my cash arrived from a deposited check?", "My balance doesn't show my deposit.", "I'm looking at my statement, and my refund is not on there.", "I topped-up my account, but I don't think it went through.", "Whats the maximum disposable virtual cards?", "Why didn't I receive the right amount of cash?", "Can I get a new card?", "I want a Mastercard, instead.", "Can I make an account for my kids?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card's expiration is approaching, how do I replace it.", "pos": "How do I order a new card? The current one is about to expire.", "neg": ["I bought an item and the exchange rate was wrong.", "how do i get a new card", "I would like to change the the PIN on my card.", "I have a new card. How do I activate it?", "Do I need a disposable card?", "I want to have an item refunded can I do that?", "Can I use it outside of Europe?", "The app is showing a direct debit transaction that I did not perform", "My card was working but now it doesn't.", "My card never arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new card, my old card is expiring.", "pos": "I'm in China and really need a new card.", "neg": ["Does auto top-up have a limit?", "What is the point of verifying a top up?", "When will I get my money? It's been too long.", "Where is my refund? it appears to be missing.", "I see a fee that I think was charged because I paid by card.", "Can I top up my account with a check?", "Please explain how disposable virtual card work.", "What other fiat currencies can I use?", "I would prefer a Mastercard.", "Why can't I transfer to an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a new card shipped to China?", "pos": "My card has an expiration date, will you send a new one automatically?", "neg": ["Is there a fee for physical cards?", "why is my top up failing", "I don't have the means to prove my identity.", "How do I update my address?", "Are cards available to those outside of the UK?", "How can I top up with Apple Pay?", "I bought something in another country but the exchange rate is wrong", "I won't be pleased unless I get a Mastercard.", "Why has my money been returned back to my card.", "card is being used by someone else"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I expect at card expiration?", "pos": "My card is expiring soon, How do I order a new card?", "neg": ["I do not have my pin yet", "I made a purchase with my card and I was charged a fee for using it", "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "My card payment might have been reverted.", "where do i go to transfer money from one account to this one", "Why is the transfer showing pending?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "Where do I unblock my PIN?", "Do you have any accounts for children ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need to order a new card if mine is expiring?", "pos": "My card is expiring soon, How do I order a new card?", "neg": ["I need to order a new card as my other one was stolen.", "I'm not happy with service and would like to delete this account.", "What about a auto top-up?", "what is a virtual and how do i get one", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "Can I get another card?", "What are the exchange rates you assign?", "I haven't received my virtual card.", "What happens when a beneficiary can't receive my transfer?", "Something is wrong, my top-up is gone and I don't know what happened to my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What to do if my card is about to expire?", "pos": "How do I order a new card when my old one is ready to expire?", "neg": ["I lost my card and need a new one, will it cost me?", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "Where is my new card if I haven't received it yet?", "can I be charged for topping up by card", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "I would like to cancel my order.", "Why is my refund not visible on my statement?", "Do I pay extra for exchange?", "Why is my withdrawl to cash still pending?", "If I don't live in the UK, can I still get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card expires soon", "pos": "My card's expiring a month from now, should I place an order for the new card?", "neg": ["I noticed my card payment was cancelled, can you tell me why?", "why was my payment reverted on the app", "Why did the funds for one of my purchase come back to my account?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "How long does it take transfers from Europe to complete?", "I might need to exchange between USD and GBP, is this possible with your app?", "I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.", "Can I add money to my account via bank transfer?", "Is there a way I can check on the card on route to me?", "What should I do if I think someone is using my card without my permission?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does it cost much or take long to get a new card? Mine is about to expire.", "pos": "I'm in China and really need a new card.", "neg": ["I can't find my phone; what can I do to prevent someone from accessing my account on it?", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "I'm still waiting on a payment", "My card is showing the same transaction over and over again.", "I want a new card", "My disposable virtual card won't work.", "What currencies are accepted to add money?", "Explain why I can't do a transfer to an account.", "What is the reason for the fee charge on my transfer?", "I'm pretty sure my top up is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me how to replace my expired card.", "pos": "How do I replace my card before it expires?", "neg": ["Why does my transfer keep failing? I've tried 5 times and they all failed.", "How do I get a card in the EU?", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "Why was my account assessed a fee?", "Will there be a cost if I exchange currency?", "Why is my cash request and the amount I received different?", "how much is it to exchange currency", "I need help fixing my contactless. It's not working anywhere I go today.", "how to get virtual card", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order a new card when my old one is ready to expire?", "pos": "My card has an expiration date, will you send a new one automatically?", "neg": ["What is the fee for topping up a US card?", "My top up isnt working", "I noticed a different charge while I was taking my money out.", "Why did you charge me extra?", "My statement has a charge that shouldn't have been made.", "The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.", "Are there specific ATM's I can use with this card?", "What is the price for an additional card?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "Why did my money disappear when I topped up??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is expiring soon, How do I order a new card?", "pos": "My card is about to expire, what do I do?", "neg": ["I made a payment but the app gave the money back.", "I have an odd payment in my statement", "how long does a US transfer take", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I just had a wedding and I want to take my spouses name.", "Is it right that I've been charged for transferring money?", "When exchanging currencies, is there an extra fee?", "How long is the wait for my card?", "I did a bank transfer and my balance isn't current.", "Help! I'm missing money, I deposited a cheque but its not showing on my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a new card when my old one expires?", "pos": "My card's expiring a month from now, should I place an order for the new card?", "neg": ["Help me activate my card.", "Where can I link a new card?", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "Should my top up still be pending?", "Will there be a charge when money is added to my account?", "Why is it important to verify my identity?", "I would like to edit my personal information .", "Why am I charged a fee for using my card on some purchases?", "I am looking to get a Visa credit card, what must I do to achieve this?", "My cash withdrawal was not entirely complete"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is almost going to expire.", "pos": "What is the procedure for an expired card?", "neg": ["I bought something that I need a refund for.", "I cannot make a transfer to another account.", "I have a trasnger that is pending and wondered about it.", "The transfer to my account was not allowed.", "help, lost my card", "I must verify the source of my funds", "Can you help me with my card, I think it's broke.", "I made a purchase and was charged at the wrong foreign exchange rate.", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "How long does it take to receive my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do after my card expires?", "pos": "My card has an expiration date, will you send a new one automatically?", "neg": ["My statement is showing I was Charged a dollar and I am not sure why.", "I already made a transfer and want to cancel it, how do I do that?", "How long do bank transfers usually take?", "Can friends transfer money to each other?", "The machine gave me the wrong amount of cash.", "If my account is low in funds, can I set an auto top-up?", "Can I use it outside of Europe?", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "Why have you declined my card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card has an expiration date, will you send a new one automatically?", "pos": "I'm in China and really need a new card.", "neg": ["Why was I charged when taking out money?", "Why is there some cash that I did not deposit in my account?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "I already have a card and want to link it", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "I would prefer a Mastercard.", "Where do I go to fill out the identity form?", "I tried to withdraw $100, all it gave me was $20."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I order a new card? The current one is about to expire.", "pos": "What do I do if my card is about to expire?", "neg": ["How do I to up by card?", "I have been charged twice on my statement.", "Can you please explain why the exchange rate for the item I bought is wrong?", "How many incorrect attempts cause card to be blocked?", "Do you accept US credit cards?", "What do I need to do to get my new card which I have requested 2 weeks ago?", "When will a transfer from the US post?", "Which ATMs am I allowed to get money from?", "Can I choose between Visa and Mastercard?", "Why is the purchase I made this morning still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "pos": "My card's expiration date is close.", "neg": ["Are my contactless settings correct? I tried to use it today but it wasn't working.", "I tried to transfer money but it didn't go through", "I'd like to delete my account.", "Why was my transfer stopped ?", "I am required to make several disposable cards every day.", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Why is my identity verification process not working?", "It is listed in my app that I made a payment which I did not actually make", "The exchange rate applied was incorrect when I was traveling outside the country.", "there is a charge i dont recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm in China and really need a new card.", "pos": "What is the procedure for an expired card?", "neg": ["Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.", "I tried to withdraw cash, but got declined!", "I would like to know which fiat currencies are recognized by your organization.", "Can I change my PIN in Austria?", "Where do you deliver cards to?", "My card isn't working at all, I need assistance. It's really frustrating.", "I lost my card, what do I do now?", "What fees to you have for top ups?", "I can't see my Google Pay top up. Is it not working correctly?", "Guide me on how to unblock my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If my card expires next month, will I need to order a new one?", "pos": "Can I get a new card even though I am in China?", "neg": ["Is there an extra fee for using an ATM?", "What steps do I need to do to delete my account?", "How can I tell if my top-up has been cancelled?", "Why isn't my top up showing?  Was the money reversed?", "How do I set up an account for my children?", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "What identification is required to activate my card?", "I need my refund", "What is the proper way to activate a card?", "Where is my pin? I don't have it yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card is about to expire, what do I do?", "pos": "Soon my card will expire, how do I get a new one?", "neg": ["What are the fees imposed when I make a transaction?", "My payment was stopped", "Can I have more physical cards?", "There are funds in my app that I did not receive.", "What's the process of changing from GBP to AUD?", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "The atm didn't give me all my cash", "My friend deposited $100 into my account, but it is not showing up!", "I would like to be assisted with the activation of my card.", "I was charged two times for the same thing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I replace my card?", "pos": "What is the procedure for an expired card?", "neg": ["Which ATM's am i able to change my PIN?", "where can I change my address?", "I need to add my new address now that I've moved.", "I found my card, am I able to put it back into the app?", "Do you have info about the card on delivery?", "I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?", "Why am i being charged for withdrawing cash funds?", "I would like to know the countries you are offer services in?", "I've been waiting for a refund where is it?", "I forgot the passcode on my app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My card's expiration date is close.", "pos": "How do I replace my card before it expires?", "neg": ["My account says I have a pending transfer.", "I would like my money back for an item I purchased", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "It says pending status for my payment. Why?", "Please help me with my card.  It won't activate.", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "Does this app have the same exchange rate as third parties?", "Can I pick between Visa and Mastercard?", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I replace my card before it expires?", "pos": "Can I get a new card even though I am in China?", "neg": ["my atm transaction was wrong", "I want to transfer money into my account, what do I do?", "What are the current exchange rates?", "Is there a way to tell where the money came from?", "This stupid system is not letting me prove my identity.", "The exchange rate was incorrect for this item I bought.", "I want to get few more physical cards", "I see a direct debit payment on my app that I did not do", "How many different currencies can I have my money in?", "Do you support top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a new card even though I am in China?", "pos": "My card's expiring a month from now, should I place an order for the new card?", "neg": ["I am not able to make a purchase because there is an issue with my card", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "help, I see money missing I didn't take out.", "Why am I seeing a fee for transferring money?", "I am looking to get a Visa credit card, what must I do to achieve this?", "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "My payment shows that it is pending will I be charged more money?", "I got a declining message during a transfer? please tell me why", "Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "How long do deposits take to appear? I've been waiting for more than a week and need the money!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the procedure for an expired card?", "pos": "Soon my card will expire, how do I get a new one?", "neg": ["I think the exchange rate was incorrect.", "can I link a card of yours I already have?", "My card isn't letting me purchase something and I wanted to know why.", "How can I verify my source of funds?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "I got notified that my top up has been reverted. Why?", "I cannot get to my app, what should I do?", "If I exchange currencies frequently, is there a discount?", "I'm having problems with ID verification", "Is it possible to exchange currencies on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Soon my card will expire, how do I get a new one?", "pos": "What do I do if my card is about to expire?", "neg": ["Will I be charged for adding money using an international card?", "What can I do to verify my card?", "Do I need to do anything special for my friend to send money to my account?", "can usa residents get a card?", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "How long does it take transfers from Europe to complete?", "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "my card payment has been declined, do you know why?", "I've already sent the money out and still have not received money in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will I be sent a new card before mine expires?", "pos": "What do I do if my card is about to expire?", "neg": ["I used the wrong account number!", "The applied exchange rate is wrong for the cash I got abroad.", "I was refunded the money for something I bought already.", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Tell me why there is an extra charge when I used an ATM?", "Which fiat currencies do you currently support? Will this change in this future?", "My money transaction hasn't arrived.", "I didn't make this payment and it's on my app", "I am waiting on the refund", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my card is about to expire?", "pos": "My card's expiring a month from now, should I place an order for the new card?", "neg": ["Do you have a list of the cards and currencies supported?", "I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?", "Why was I denied the option to transfer money to a selected beneficiary?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "Still waiting for transfer to be completed.", "What is the time for a transfer?", "I'm still waiting for my top-up to go through", "what is this extra charge for a withdrawal?", "I want to top up with my Apple Watch.", "How can I change my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you Top Up on the apple watch?", "pos": "Can you please assist me in Apple Pay, in getting Top Up to work?", "neg": ["Which atms allow me to change my pin?", "What cards and currencies can I use to top up my account?", "Why is there a $1 charge on my statement?", "Why didn't my transfer complete?", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I think that my card has been stolen!", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "How can I solve my issue with holding multiple currencies?", "how to change name on account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my Apple Watch to pay for gas?", "pos": "Can you explain why my Google Pay Top isn't working?", "neg": ["What kind of fiat currencies are supported for holding and exchange?", "I tried to top off using the card, but the money just disappeared?", "ATM withdrawal not working.", "I want to find out what happened to my new card?", "I want to cancel a transaction.", "What's the reason my new card hasn't come?", "How can I close my account, I don't want it.", "why have i not got my new card?", "I am looking to delete my account. I'm not happy with the service provided by you.", "There are two of the same charge on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use top-up with Apple pay?", "pos": "My Google pay top up isn't working. Help.", "neg": ["Can I write a cheque to top up?", "Can I get more cards just incase?", "What is the reason that my top-up is still pending?", "Can I use SWIFT transfers?", "I am in the EU. Can I get one of your cards?", "I want to get few more physical cards", "why does my statement contain an extra fee?", "When I tried to top up using my card, all of the money disappeared.", "I have a new card. How do i top it up?", "What is the estimated date for delivery to US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Google play top up help?", "pos": "My Google pay top up isn't working.", "neg": ["can I be charged for topping up by card", "do I need to verify my identity before I can use my card?", "When will my deposit be processed?", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "Help me to set up contactless payments.", "I was not able to receive the correct amount of cash.", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "Cancelling a transaction", "I need a second card, can I have more than one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to do top-ups with Google Pay?", "pos": "Am I able to Top Up with Apply Pay?", "neg": ["Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Do you send more than one card?", "Exchange rate on a purchase was incorrect", "How can I the person see my money transaction?", "It looks like the exchange rates on my card payment are wrong", "I tried to transfer some money and it hasn't done it yet - what's going on?", "Is there a reason I was charged an extra fee for using the ATM?", "atm refused to give me money", "I cannot see the card PIN anywhere?", "Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use the apple watch to make a top-up?", "pos": "Can I use my American Express card with Apple Pay?", "neg": ["I haven't received my cash yet.", "Do you support all countries?", "The transger I tried to make failed.", "Is topping up free?", "Why would my payment for my card show as pending?", "Am I gonna be charged for sending out more cards?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "I went to look at my top-up and it was canceled, can you tell me why this happend?", "Tell me how to top up my account using bank transfer.", "The app won't identify me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you explain why my Google Pay Top isn't working?", "pos": "my google pay seems to be acting up.", "neg": ["I was charged extra when I made a cash withdraw, why?", "Exchange fee help?", "What's the youngest I can be to open an account?", "I noticed an extra pound charge?", "What should I do?  My card has been stolen!", "Do you allow exchanges of EUR?", "Will I be charged for receiving the money?", "Is there a way to link cards if I have one of yours?", "Can I have a spare card for this account please?", "Can you delete the account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up with Google Pay?", "pos": "I need to top up, can I use google pay?", "neg": ["I was charged for the same thing twice", "Why is there are there two of the same transaction?", "How long do I have to wait for my bank transfer to appear in my account?", "I need to change my contact information.", "Why does my statement show a $1 charge on my account?", "I did not ask for the amount of cash that I received.", "Do you have a list of the cards and currencies supported?", "Does it cost anything to do currency exchanges?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "I received the wrong amount of cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my apple watch to top-up?", "pos": "I seem to be having trouble with my Google Pay Top. Can you please help?", "neg": ["Do you need my birthdate?", "I do not need GBP, I need AUD, how do I convert it?", "Why is my top-up pending?", "Is there a top-up fee if you add money in USD?", "What are the fees imposed when I make a transaction?", "How can I change my name in my profile?", "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "Can I have multiple currencies in my account?", "On my app I can see that a direct debit payment that I didn't do, appears.", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I seem to be having trouble with my Google Pay Top. Can you please help?", "pos": "I got my American Express in Apple Pay, why is top up not working on my device?", "neg": ["Help me order a new card that's going to be expired soon.", "When I tried to transfer funds to my friend today I was unable to do so, why?", "What is the basis of your exchange rates?", "My payment is taking a long time to go through.", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "I don't recognize this withdrawal on my statement", "I could only take the amount of money that was available to me which was less then I expected.", "I need help fixing my contactless. It's not working anywhere I go today.", "I was issued a card about a week ago. why hasn't it come in yet?", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I set up Google Pay on my device?", "pos": "What should I do to top up using my Apple Watch?", "neg": ["How can I add money to my account from another account I have?", "Tell me why my transfer is pending.", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "How can I tell if my card payment is reverted?", "There is a withdrawal on my account that I don't remember initiating.", "Why is a transfer to a beneficiary not possible?", "Can I tell what business will take this card?", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "How do I change my AUD into GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can an apple watch be used to tup-up?", "pos": "Unable to use my American Express with Apple Pay to top up my account", "neg": ["where can i deposit a check", "Why was my top up reverted?", "I'm trying to verify my top-up card, but I can't find the code...?", "Why hasn't the transaction I did arrive yet?", "I would like to know how to work out where my funds came from?", "I've never been to that store.  That's a fraudulent charge.", "An extra fee has been added to my card payment is this correct?", "Do I have a card PIN?", "My card is needed soon", "Where can I see where funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does my top up and apple pay work together?", "pos": "I would like to use top-up with my Apple Pay.", "neg": ["What do I need to know about topping up?", "Is it possible for a friend to personally send me a payment?", "I thought I would have received my new card at this point.", "What caused my transfer to fail?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "I was overcharged a pound.", "How do i set up auto top-up?", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "I thought that transfers are free. Why was I charged an extra fee?", "Can I get a Visa instead of a MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my Google Pay top up working for me? Did I do something wrong?", "pos": "I can't use top up on Google Pay.", "neg": ["How do I change the PIN?", "Where are you cards supported?", "Has my card been lost in delivery?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "Why would my payment have been returned to my account?", "Can I allow other people to top up my account?", "Which credit card top-ups do you accept?", "I've been charged an extra £1 and I don't know what it's for", "I could not transfer funds to a beneficiary; is there a problem with your software?", "I am looking to get a Visa credit card, what must I do to achieve this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got my American Express in Apple Pay, why is top up not working correctly?", "pos": "top up google pay, is it possible?", "neg": ["I want to transfer a sum of money from another bank account I have into this one", "I was wondering, Can I get my pay in another currency?", "I would like to know why a withdraw I made for some cash shows up as pending.", "Can you make exchanges using the EUR?", "I was declined when trying to withdrawal cash!", "Why was my account assessed a fee?", "Why do some of my payments have fees?  I don't understand.", "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "How can I move money from an account at another bank to this one?", "I received the wrong amount of cash back"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i received my American Express in Apple pay, is there a reason why top up is not working?", "pos": "Is topping up with Apple Pay possible?", "neg": ["I received my card, how do I get it to work in the app?", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "Where can I find out how to transfer money into my account.", "What are acceptable documents to prove my identity?", "Where can I find out where my funds came from?", "Is there a reason behind why my transfer did not work?", "I enetered the wrong information, I need my account unblocked How do I do that?", "where can i have a virtual card", "I forgot the passcode on my app.", "There's a payment in the app I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "my google pay seems to be acting up.", "pos": "Can I use American express with apple pay? Why does it make my top up not work?", "neg": ["At what age can I open an account?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "I am not satisfied with your service.  Close my account.", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "It won't let me verify my identity.", "My card payment was reverted, why?", "How do I dispute a debit that I didn't make?", "Can my children get an account?", "How long is the wait for a money transfer to show up?", "How many active cards can I have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why top up is not working even if I got my American Express in Apple Bay?", "pos": "How do I go about topping up with Google Pay?", "neg": ["I made a transfer recently but it has not changed on my dashboard.", "How long do cheques take to post to your account?", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Do I have to manually top-up my account each time or will it do it on its own?", "It's been a week since you sent my card and I still don't have it.", "How do I order a new card if my current one is about to expire?", "What am i missing to verify my id?", "Can my friends top up my account?", "Can I activate a card in the app?", "Where is my last money transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What currencies does google pay top up accept?", "pos": "is apple pay a top up service?", "neg": ["Are there any limits if I use these virtual cards?", "Can you tell me which cards and currencies are supported?", "An ATM machine didn't give me back my card.", "Is there a reason my top-up has not gone through?", "How do I stop fraud to my account?", "why did my account decline a incoming transfer", "What am I going to need in order to activate my card?", "I have kids and I'm curious at what age could they start to use your service.", "I would like a second card.", "The app doesn't think that I am myself"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't use top up on Google Pay.", "pos": "Can apple pay handle top up exchanges?", "neg": ["When exchanging, how much are the rates?", "I was charged a fee for a transfer. Where did it come from?", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "What age do you have to be to open an account?", "do you offer refunds? i would like to return purchase.", "Why is it taking so long for a transfer to complete!", "I need to make a transfer but it keeps getting declined I need Help!", "A strange card payment, I do not recognize it.", "Will there be any fees for top ups?", "who can put money in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Google Pay won't let me top up.", "pos": "I cannot get my google pay to work.", "neg": ["Why does my statement have an extra fee?", "How to order my card?", "My card won't work at all for anything.", "I can't see a verification code anywhere", "Payment did not process", "Why was my atm withdrawl declined", "Why isn't my refund shown on my statement?", "I need to exchange my GBP to AUD, how would I do this?", "I need to delete my account, please.", "Can you tell me what I need to do to have my pin changed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Google pay top up isn't working. Help.", "pos": "How do I top up using my Apple Watch?", "neg": ["Why are there additional fees for transfers?", "Can I add a card back to the app?", "Why is there a fee when I thought there would be no fees?", "Is the 1 pound charge going to be reimbursed on my card?", "Where should I look for my PIN number at?", "What countries do you operate in?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "After I transferred money the balance remained the same.", "Please tell me about disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't see my Google Pay top up. Is it not working correctly?", "pos": "How do I go about topping up with Google Pay?", "neg": ["For what reason did my top-up fail?", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "Card payment has be declined.", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "I have an odd payment in my statement", "Is ordering a new card from China available?", "I got a strange cash withdrawal in my statement", "I was double-charged for a transaction", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "How many currencies can I have?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up from my Apple Watch, can I?", "pos": "Unable to use my American Express with Apple Pay to top up my account", "neg": ["Is my card payment reverted?", "Is there a limit for age?", "Why didn't the money I transferred into my account get added to my balance?", "I cannot make a transfer to another account.", "I'm not sure if my pop-up went through.", "I used the wrong account.", "The exchange rate was not correct for the item I bought.", "I need a second card on this account for my daughter.", "At what places accept my card?", "I do not see the card PIN anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get Top Up to work in Apple Pay?", "pos": "Can you help me get Top Up to work in the Apple Pay function?", "neg": ["After inputting the wrong pin too many times, can you now help me unblock my pin?", "What happens if a merchant doesn't accept  you payment?", "How can I link my bank to my top up account?", "Why is there a fee associated with card use?", "Payment did not process", "Why have I been charged twice?", "There is a direct debit charge on my account that I don't recognize.", "How long will a transfer be pending for?", "What are the steps I need to do if I have a stolen card?", "What about a auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about topping up with Google Pay?", "pos": "need help with google pay top up", "neg": ["The exchange rate was different when I got cash", "How do I get another card", "Still waiting for transfer to be completed.", "Where's my top up code?", "what documents do i need to verify who i am", "Can I pick between Visa and Mastercard?", "With my credit card i would like to transfer money.", "Tell me why my card payment has been declined.", "I want to know where my money comes from.", "What is limit of disposable cards  I can make per day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I cannot get my google pay to work.", "pos": "How do i top up my google pay?", "neg": ["How can I change my password?", "If I want to get an account for my daughter, can I do that?", "how long does it take for a transfer from Europe to go through?", "Is there a fee to get an actual card?", "I was charged for the same thing twice", "what is the age limit for opening a new account", "What do I do now that I can't use this card?", "My identity verification is not working.", "Is there a reason for my top up to be cancelled?", "My identity can't be verified for some reason"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "google pay top up did not work", "pos": "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "neg": ["I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "I can't use my card for anything", "I tired but an unable to activate my card.", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "I want to change my PIN.", "Can I get both a Visa and a Mastercard from you?", "I had to pay one pound more than the set price!", "I haven't received my card yet, how long does it normally take?", "My card payment has been cancelled", "Why hasn't my transaction arrived to my friend yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get my Google Pay Top to work. Are there any issues on your end?", "pos": "Can you please assist me in Apple Pay, in getting Top Up to work?", "neg": ["My new card hasn't came in.", "How long does it take for a cash withdrawal to show?", "My transaction went through but I was charged a fee. Why?", "My card is lost!  Please help me!", "what are you going to use my identification details for?", "My card payment was reverted, why?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "What do I do now my credit card has been swallowed by the ATM?", "Did a card payment that I made get cancelled?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Could google pay and top up be together?", "pos": "is it possible to top-up with google pay.", "neg": ["Can I stop a transaction?", "How long does it take transfers from Europe to complete?", "Why is there a fee for using my card?", "What do I do when I get close to the expiration date of my card?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I made a card payment which is showing me pending.", "THere is some cash that is showing up on my app.", "Where can I use a disposable card?", "Help!  What should I do?  My phone was stolen yesterday.", "Tell me why my balance did not change when I tranferred cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Google pay top up isn't working.", "pos": "Google Pay isn't working. What is wrong?", "neg": ["How can I receive my salary with a different currency?", "Why is my transfer pending?", "Can I still access the app even though my phone was stolen?", "I'm confused as to why my transfer is still listed as pending on the website.", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I have used all of my PIN tries. What should I do now?", "Do you offer any discounts for someone who exchanges currencies frequently?", "Why is my top-up showing as cancelled?", "I want to add money automatically when I travel.", "A refund is taking too long."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you show me how to top up with Google play?", "pos": "Will be Apple Watch be able to let me top up?", "neg": ["What do you need for the identity verification", "I did not receive all of my cash back", "What cards do you offer?", "How does identity check work?", "Where do I go to verify my identity?", "Can I put my old card back in the app?", "I need my card activated.", "Tell me why my balance did not change when I tranferred cash.", "I need to withdraw money. Where can I do that?", "My Virtual card was rejected for a car rental. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i set up my apple pay watch to connect to my account", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["How to cancel a transaction", "I'd like to open an account for my kids can I do that?", "How long will the $1 charge show as pending?", "How do I exchange AUD for GBP?", "Will I be charged a fee to top up using a debit or credit card?", "need to know where money comes from", "Why won't my virtual card work?", "What am i missing to verify my id?", "The refund I asked for isn't showing up", "If my card payment isn't working what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I top up using my Apple Watch?", "pos": "I need to top up, can I use google pay?", "neg": ["Why hasn't my refund appeared on my statement?", "What should I do after I've moved and need to update my personal details?", "Why was my top up reverted?", "Where is the closest ATM to me?", "The transfer I made isn't reflected in my balance", "Can this card be used at all ATMs?", "I did a transfer and was charged a fee that I shouldn't have been!", "My payment is in the app but hasn't gone through yet", "I need to cancel a transaction on my debit card.", "how is it possible to add another card to account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do i setup my apple pay", "pos": "How can I get my Google pay top up to work?", "neg": ["Do I need to go to a physical bank to change my PIN?", "My top up has failed", "The ATM cancelled a transaction on me when I was trying to get some cash out.", "I made a cash withdrawal and it is still listed as a pending transaction.", "How do I edit my details?", "My payment has an incorrect exchange rate.", "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "Does the app top up automatically?", "help, I see money missing I didn't take out.", "I am having trouble with the app recognizing me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up my account. Can I do it with Google Pay?", "pos": "Is it possible to use my apple watch for topping up?", "neg": ["How come I got to pay to get my money from the ATM?", "Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?", "I've obtained the card, how do I enable it on the app?", "Is there a way I can have a mastercard?", "There is a duplicate charge on my account.", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "Do you accept Mastercard?", "Can I top up using cash?", "What is the extra fee that showed up on my card?", "Where's my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is there a way to do top up with apple pay", "pos": "Is it possible for me to top up with Google Pay?", "neg": ["Can I transfer my payroll to the bank?", "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "How many transactions can I make on my disposable card?", "I want a new PIN please.", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "My cash received does not match what has been requested", "Do you give refunds?", "I would like to transfer money into my account.", "This is terrible, i want to delete my account", "I've tried many times to make a payment, but it's not going through.  What's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use google play as my primary app to Top up?", "pos": "how do I get top up to work for my card", "neg": ["There are strange transactions on my account.  What should I do if I think someone stole my details?", "How do I report a cash withdrawal that wasn't me?", "Why is top-up verified?", "Can you tell me why the transfer isn't showing up on my account?", "I have a payment that has not gone through yet", "I made a purchase but never expected to see a fee charged for the transaction.", "I tried to get cash in the ATM but it was not approved", "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "Do you have an auto-top function and how do I use it if so?", "Which foreign currencies can I get transferred into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Top up is not working even though I have my AMEX in apple pay.", "pos": "I want to top up with my Apple Watch.", "neg": ["Will you charge an extra fee for top ups?", "My refund has not shown up in my account.   Where is it?", "Why is it failing to top-up?", "I don't think the charges made when I had currency exchanged are right.", "I'd like to apply for a Visa Card.", "I need to add money to my account. Can I do so via bank transfer?", "Why doesn't it work when I use American Express to try to add money to my account?", "How is the exchange rate doing?", "Where are your cards delivered to?", "Can I top-up any amount?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my American Express card with Apple Pay?", "pos": "Can I add funds directly from my Apple Watch?", "neg": ["How do I get a new card as your machine swallowed mine!", "Why do I have a transaction showing multiple times?", "why didnt a transfer to my account process", "I require verification for my source of funds.", "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "please delete account", "How do I make sure my transfer isn't goin to an unsupported merchant?", "Why haven't I gotten a virtual card yet?", "My bank app said that I got cash from an ATM, but that's a mistake.", "I bought something while traveling, and the exchange rate was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does Google Pay offer a top up option?", "pos": "I do I top up from my Apple Watch?", "neg": ["My card needs to be topped up.", "I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?", "How much does each transfer cost?", "If my card was lost or stolen can I re-link it?", "Do I get a real card?", "Do you hold money and if so, what currencies do you accept?", "My phone has been lost or stolen", "How can I stop someone from using my card after I lost it yesterday.", "My account is showing a double charge.", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "pos": "Am I able to use Apple Pay?", "neg": ["I would like my money back for an item I purchased", "i need to trace a deposit", "Are there any charges for European bank card for top up?", "Where can I modify my details?", "Why did my card payment get declined?", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "How can I get my money that I didn't get from the ATM?", "Explain the card PIN to me.", "How can you assist me on topping up on bank transfers to my account?", "Why couldn't I transfer to a beneficiairy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up my google pay?", "pos": "Is it possible to use my apple watch for topping up?", "neg": ["I use GBP for my salary deposits. Must I set this up somewhere?", "I got an cancellation error when I was topping up.", "At what places accept my card?", "Can my job deposit my wages directly into the account.", "How do I set my physical card PIN?", "I need to make a transfer from Europe, how many days does this take?", "What are the charges for recieving SEPA transfers?", "The transfer was accepted but now it's stuck on pending. When will it go through?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "My daughter needs an acount."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "need help with google pay top up", "pos": "Apple watch top up help, please?", "neg": ["My new card has not been delivered to my home yet. What is going on?", "I was checking my statement and I think one of my card payments has reverted", "Change my pin?", "Help, I was charged twice!", "can i transfer money i the app", "I am unable to access my app due to forgetting my passcode.", "Is getting my identity verified required before I can use my account?", "I made a deposit and the balance hasn't been updated.", "Although I transferred some money, it has not as of yet, arrived.", "can i create my own pin right away"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will be Apple Watch be able to let me top up?", "pos": "Can I deposit money using Apple Pay?", "neg": ["I would like to retract my purchase.", "Can I create my own top-up limit?", "Am I gonna be charged for sending out more cards?", "Can I change my PIN remotely?", "My card appears to have never arrived?", "What's taking so long for this payment to go through?", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "The app is telling me that I am not me.", "I have one other credit card from the US. Do you take it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My google top-up pay is not going through", "pos": "Can I deposit money using Apple Pay?", "neg": ["Tell me what the steps for the identity checks are", "The ATM wouldn't let me have my money.", "No option to top up with a cheque ?", "Why has my payment been declined? I paid by card.", "I want to get rid of the account, and delete personal information .", "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "I see a cash withdrawal in the app that I did not do.", "My beneficiary didn't receive my transfer", "Where can I edit personal details?", "Can I open an account for my children?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I can't get google pay to work right.", "pos": "I would like to know if I can top up with Google Pay.", "neg": ["How can I unblock my PIN?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "My transfer failed when I tried.", "I'd like to transfer funds using my credit card.", "Why is my withdrawal from the ATM still showing as pending?", "Some cash was missing at ATM.", "Can I mail in a check to top up?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "I have a duplicate payment on my account", "how to exchange currencies"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps needed to top up with Apple Pay?", "pos": "Can you assist on apple watch top ups?", "neg": ["Please could you give me a refund", "It looks like my top up didn't work.  Why?", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "Is USD free to top up with a US card?", "I need more than one disposable card", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "What do I do if my phone is stolen?", "Is there a way for me to check my balance?", "Please verify my top-up card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Apple watch top up help, please?", "pos": "How to activate Google Pay for top up?", "neg": ["I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "Can I still access the app even though my phone was stolen?", "I am missing a refund amount on my account.", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "A transaction shows duplicate times.", "I want to change my PIN.", "Is there a fee for topping up a card?", "How do I go about transferring money into my bank account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "pos": "I have received my American express in apple play, looks like top up has an issue, please help?", "neg": ["tell me how I can order my card.", "Whats the process of tranfering money into an account?", "Are there fees for using an international card to top up?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "I would like to order a virtual card.", "Where can I find top up by cash deposit?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "I can't remember what my password is", "Is a tracking number available for the card that was just sent?", "How long does my top up pending last?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you please assist me in Apple Pay, in getting Top Up to work?", "pos": "Can you help me get Top Up to work in the Apple Pay function?", "neg": ["Do you allow exchanges of EUR?", "I asked for more cash than what was received", "How is my ATM deposit not available yet?", "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "I was charged for a cash withdrawal, why?", "is there a charge on withdrawals?", "How long does it take for deliver to the US?", "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you help me get Top Up to work in the Apple Pay function?", "pos": "Am I able to use Apple Pay?", "neg": ["I hope to get a Visa card", "I tried to pay with my card and it didn't work", "How do I use the app to exchange currencies?", "Please send a new card; the ATM ate mine.", "where has my transferred money gone?", "What type of card can I use to top up?", "I made an online purchase and the order has not shown up. Give me my money back.", "Will I get a visa or Mastercard?", "Can I use my virtual card to complete transactions for memberships?", "What is the time frame for european transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to use my apple watch for topping up?", "pos": "Is topping up with Apple Pay possible?", "neg": ["I am in desperate need to transfer funds from another account that i have into this one, how do i do that?", "Help me.  The passcode doesn't work.", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "Why have I been charged for pulling cash out of my own account?", "How long will it take the money to appear in my account?", "My top-up is taking a while to process!", "What do I need to know about topping up?", "the transfer to an account wasn't allowed is there any other way for me to do it", "What do I do if I already had a card with you guys?", "In my app, a direct debit payment that I didn't do shows up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to use Apple Pay?", "pos": "How can I top up using google pay?", "neg": ["A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "My card wasn't working in a shop", "When will my refund come through", "Is there an extra charge to exchange different currencies?", "What happens if the ATM doesn't give the right amount of money?", "Can you show me where to link the new card?", "What's the limit for disposable virtual cards?", "My top up is incomplete.", "Why was my exchange rate a different amount than usual?", "Why is this payment pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why can't I get my top up to work in Apple Pay?", "pos": "Google pay top up not working.", "neg": ["How long does transfer from the US take?", "Why hasn't the money I transferred into my account shown up yet?", "I just received a new card, where do I go to link it to my account?", "Why didn't I receive the right amount of cash?", "I have a disposable card, how many transactions can I make?", "Tell my why my top-up is pending.", "I thought I was going to receive more currency?", "I can't seem to be able to use my card", "what is the leadtime for a new card to show up in the mail?", "I punched in the wrong pin too many times and I'm locked out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up my account with Google Pay?", "pos": "Can I top up using my apple watch?", "neg": ["I withdrew cash abroad and the exchange rate applied is wrong.", "Why is my transfer appearing as \"pending\"?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "When will I receive a transfer from europe?", "I would like to change currency", "Can my password be reset if I do not have it?", "Can you tell me what the cash withdrawal is in my statement?", "How can I find out about an extra fee on my statement?", "My phone is missing or stolen.", "What should I do if I think someone stole my details and used my information to make some transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to top up with Apple Pay?", "pos": "How do i top up my google pay?", "neg": ["Why is it taking so long for my pending transaction to post as cleared?", "There is a strange charge on my debit statement", "My rate is not right when I used my card in a different country's money.", "I topped up but my money is not showing. Why is that?", "What's the cost for exchanges?", "I was charged twice, when I didn't purchase anything twice.", "I topped up last night but don't have any funds, why not?", "want to get a new card in china", "I would like to purchase another card.", "There is a duplicate payment on my card. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up google pay, is it possible?", "pos": "I have received my American express in apple play, looks like top up has an issue, please help?", "neg": ["I don't understand why I'm being charged for using my card.", "My top-up was reverted by the app.", "What do I do?  My card is broken.", "Why do you have an identity check?", "I'm trying to take money from my account but its not letting me. Help!", "How do I find my new pin?", "My transaction has not been received. When are you going to process it?", "My Identity verification hasn't passed yet is it possible to use my account?", "What is this direct debit in my statement?", "There is a payment with my card which i definitely did not make by me .Never seen that it before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i received my American Express in Apple pay, why is top up not working?", "pos": "How can I top up with Apple Pay?", "neg": ["I have to make several disposable cards per day.", "Why did the ATM take my card and keep it?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "A direct debit payment that I didn't authorise shows up in my app.", "What do I do if my card is about to expire?", "would a visa or mastercard be more suited to me?", "Where can I find a list of descriptions the disposable cards have?", "How are exchange rates determined?", "Help me use American Express to add money to the account.", "use my credit to add money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does Apple Watch support the topping-off of my account?", "pos": "Why is top up not working for my apple pay app", "neg": ["My top-up failed to go through.", "According to the app, I got cash from an ATM but I haven't made any transactions.", "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "can you top up your account automatically", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "Why have I not received a virtual card yet?", "Can I add money automatically to my account while traveling?", "I need to check status as my friend hasn't got money I sent.", "Where did this extra €1 fee on my statement come from?", "I can't get any money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Unable to use my American Express with Apple Pay to top up my account", "pos": "What should I do to top up using my Apple Watch?", "neg": ["Do you convert to Euro?", "Is it possible to transfer money to my credit card?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "Will the duplicated payment be refunded?", "What is the number of transactions I get with a disposable card?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "How much do you charge for exchange rates?", "I've been waiting ages and my PIN hasn't gotten here.", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "My cash transaction isn't showing on my receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "how do I get top up to work for my card", "pos": "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "neg": ["Help my prove my identity.", "My transfer to another account was not allowed. Why is that?", "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "I need to know what flat currencies you support for holding and exchange.", "How can I change USD to GBP?", "Do you convert to Euro?", "I have to make several disposable cards per day.", "I would like to pay by cheque.", "How can I tell if my top-up has been cancelled?", "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can top ups be done from an apple watch.", "pos": "My Apple Pay top up with my American Express card is not working? Please tell me why", "neg": ["Where is my virtual card located?", "If I top up by transfer, am I going to be charged?", "I don't know my password anymore.", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "On a card top-up, where can I verify?", "Can I have more physical cards?", "This transfer incurred a fee that I don't think is right.", "Does the exchange rate change?", "what are you going to use my identification details for?", "I would like to activate my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to top up, can I use google pay?", "pos": "Why isn't my google top-up pay working?", "neg": ["Not living in same place, need to change details", "I need mastercard as well as visa", "I put cash in my account, but I don't see it.", "What is the reason my cash withdrawal is still pending?", "I don't recognize this payment", "I can't see my refund in my history.", "My card doesn't work. I can't get cash out at an ATM", "I reside in the US, but I want a card.", "How do I find my PIN?", "oh my god I lost my card! what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use google pay for topping -up", "pos": "Why isn't my google top-up pay working?", "neg": ["I want to cancel a transaction.", "What kind of fee is there to top-up my account?", "With what currencies can I add money?", "I tried activating my plug-in and it didn't piece of work", "When will the money from a transfer be made available on my account?", "I have foreign currency i would like to change how much will it cost me?", "ATM withdrawal not working.", "i'm not satisfied with the services and no longer want to be a customer", "What ATMs accept my card?", "I don't want to verify my identity"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my apple watch to top up?", "pos": "Google Pay isn't working. What is wrong?", "neg": ["My transfer failed when I tried.", "If my phone was stolen, do I need to do anything?", "When the time is right will this automatically replenish my balance?", "Do you know the reason why my card payment was declined?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "My PIN is unlocked, what do I do?", "What are the reasons why a card payment would be declined?", "I haven't seen the cash yet from the cheque I deposited.", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "It looks like a payment I've made hasn't made it through yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Using Google Pay, can I top up?", "pos": "Why doesn't my Google pay top up work?", "neg": ["I answered so many questions about my identity. Why do you need this info?", "Why has transferring money resulted in a charge?", "When are you going to transfer the money?", "I don't recognize what this payment on my statement would be for.", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "Why was the exchange wrong for the item I purchased?", "Will you please help me get my card back?", "In my account I noticed my ATM withdrawal is still pending", "How do I change my AUD into GBP?", "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i top up my google pay?", "pos": "How can I get my Google pay top up to work?", "neg": ["If I exchange currency frequently, can I get a discounted rate?", "Why won't my card work anymore?", "You sent me a card and now I want to link it.", "I want to get my hands on one of those virtual cards!", "how long does it take to transfer money, my retailer is waiting", "I am yet to receive the money in my account how long will this take?", "How can I prove the source of my funds?", "Someone else used my card to withdraw cash from an ATM", "How come my card payment is still pending?", "how do I get my card to show in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What services can I use to top up?", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["I need several disposable cards made per day.", "Can my account have different types of currency in it.", "Why was I charged a fee on a cash withdrawal?", "I have a transaction that shows multiple times.", "Can my PIN changed remotely without visiting a bank?", "Why was I charged a fee for withdrawing money?", "Please verify my source of funds.", "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "I see a strange payment in my account.", "what is source of my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Am I able to Top Up with Apply Pay?", "pos": "Can I top up using my apple watch?", "neg": ["Is EUR one of the currencies you deal with?", "My morning transaction needs to be canceled.", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "I believe that someone is using my card without my knowledge!", "How do I troubleshoot my contactless?", "My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?", "Who do I talk to about the ATM swallowing my card?", "How do I replace my card before it expires next month?", "My card payment doesn't work.", "Can I track the card that you sent me in the mail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I top up an apple pay?", "pos": "Can I top up using my apple watch?", "neg": ["What are the steps to verify identity?", "Why is my transfer appearing as \"pending\"?", "Can you tell me how to get a disposable virtual card?", "A payment is pending", "Where can I find the verification code for a top-up?", "Please inform me how to get a new card as mine is about to expire.", "am i able to receive my salary this way?", "Can my friends top up my account?", "How do I update my address?", "What is the estimated wait time on a US transfer into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where do I top up my google pay?", "pos": "How can I top up with Google play?", "neg": ["Does it cost money to top up?", "I will be traveling.  Can I add money automatically?", "I made a payment but it's still pending", "My money I had was gone and I could not get gas!", "How do I avoid a fee to use an ATM?", "How long do you have to wait to see your virtual card your ordered?", "What's the process for terminating an account?", "How do I dispute a direct debit that I didn't do?", "The app is showing mt withdrawals that aren't  mine.", "Is my card denied anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is topping up with Apple Pay possible?", "pos": "How can I top up with Google play?", "neg": ["Why hasn't my transaction arrived?", "I need to get a card, but I live in the US.", "Can I get a card in the EU?", "Where can I order a card?", "I have lost my phone.", "I'm being charged for using my card!", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "Will I get Visa or MasterCard?", "I paid with card and I was charged a fee", "I don't understanfd how to top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top up using my apple watch?", "pos": "Does google play offer the service to Top up?", "neg": ["There is a direct debit patentp that I haven't authorized.", "I didn't make these transactions. Is someone else using my card?", "My card's expiration is approaching, how do I replace it.", "People are using my debit card - help!", "How do I activate auto top-up when traveling?", "Can I get a refund on an item?", "Why has my account balance not changed after depositing a cheque?", "I wanna revert a transaction i did this morning.", "My salary comes in GBP can I change my options somewhere?", "I should not have been charged a fee for cash withdrawal."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I get my Google pay top up to work?", "pos": "top up for my american express card is not working", "neg": ["Verify top-up card help?", "My card hasn't been working when I try to use it.", "I have a cash withdrawal in my statement. Why is that?", "Can I transfer money using a different currency?", "Is there a few for exchanging foreign currencies?", "Asked for $100 but only got $20. Why would this happen?", "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "What do I do if I detect fraudulent use on my car?", "Cancel Transaction", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My Apple Pay top up with my American Express card is not working? Please tell me why", "pos": "Can I use American express with apple pay? Why does it make my top up not work?", "neg": ["I want to change my PIN.", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "What is the identity verification process?", "I wondered if multiple currencies is okay?", "My beneficiary didn't receive my transfer", "I noticed a duplicate charge on my statement.", "how do i get top up with cash deposit", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "I would like to know if you use Visa or Mastercard.", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want to top up with my Apple Watch.", "pos": "How can I top up with Google play?", "neg": ["I have a fee showing from last time I used my card.", "My Bank is in Europe, how long will the transfer take?", "I need to refund my item, can you please help?", "Can you tell me how to tell where my funds come from?", "I need a second card, can I have more than one?", "Do I need to go to an office to change my pin?", "What type of card can I use to top up?", "The card payment is declined.  Please inform me why.", "I want a new PIN please.", "I blocked my card by mistake, how do I unblock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "top up for my american express card is not working", "pos": "I got my American Express in Apple Pay, why is top up not working on my device?", "neg": ["Payment I didn't do.", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "Why is there a charged fee for debit or credit card payment?", "How can I get a refund for a purchase?", "How long does it take to make an urgent transfer from China?", "I have a card payment I didn't make", "Am I allowed to get an account for my daughter?", "When will my pending payment finish?", "I want to request a physical card", "There is a direct debit payment that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can apple pay handle top up exchanges?", "pos": "Help me please, My Apple Pay American Express top up does not work.", "neg": ["Can I use this app for any currency?", "How do I cancel a purchase?", "My card rejected a cash withdrawal. Why?", "What do I do if I see a transaction on my card that I don't recall making?", "Are there any charges for topping up a US-issued card?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "How does a US resident go about acquiring a new card?", "My card hasn't been working when I try to use it.", "How do I see my updated balance after I make a cheque or cash deposit?", "why is top up pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "pos": "Why doesn't my Google pay top up work?", "neg": ["I don't have the device I used to log onto the platform so I can't access it.", "I've already sent the money out and still have not received money in my account.", "how can i add money to my account if you don't accept cash", "Money is not in recipients account.", "Tell me more about getting a virtual disposable card.", "How do I change my AUD into GBP?", "When will the money be made available in my account?", "Please help me.  My card is missing.", "Is it possible to refund an item?", "I want a refund for my item"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I do if my Google pay top up isn't working?", "pos": "Can I add funds directly from my Apple Watch?", "neg": ["Why can't you allow my beneficiary?", "i bought the wrong size and would like a refund", "I tried to transfer some money and it hasn't done it yet - what's going on?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "Help me order a new card that's going to be expired soon.", "What are the fees for using a European bank card?", "Why would a transfer to an account not be allowed?", "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "my card was refused, why?", "Is it possible to hold money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know if I can top up with Google Pay.", "pos": "Can I top-up via Apple Pay?", "neg": ["Why did my top-up get reverted?", "Delete my account please. Now!", "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "Someone else charged my card!", "How would I change my details?", "What happens with the duplicate charge in my account?", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "Can I change my PIN on holiday?", "My app is displaying a payment I didn't make", "I would like my card activated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I deposit money using Apple Pay?", "pos": "Is it possible to top up with Google Pay?", "neg": ["I am seeing a direct debit I wasn't aware of.", "Any charges applicable for new card?", "I am inquiring about a $1 charge on my statement.", "Why did you charge me for taking out cash?", "I'm interested in learning more about product refunds.", "Why would a transfer to a beneficiary not go through?", "My card has not been delivered yet and its been a week since I ordered it, please help", "How long will it take to transfer something to China urgently?", "The cash I asked for still hasn't been received", "If I want to select a new PIN what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i have been trying to add money with apple pay but it wont work, why?", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["I was unable to transfer money to a beneficiary.", "ATM only gave me $20 instead of $100", "Why is there an unknown card payment?", "When can I expect my transfer to reach my account?", "How would my friend be able to send me money?", "Can anyone else top-up for me?", "What is the process to create a disposable virtual card?", "Tell me where I can find the auto top up feature and a little bit about it please.", "Can you lookup my password?", "Why are you charging me fees for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up with Apple Pay?", "pos": "Can I use my Apple watch to fill my gas tank?", "neg": ["why hasnt my card come in yet?", "Why was the payment on my card declined?", "I would like to use one of my cards for a family member. Is that allowed?", "I just initiated a transfer but I'd like to cancel it.", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "What is the highest amount of top ups I'm allowed?", "I am not satisfied with your service.  Close my account.", "Is there a reason behind why my transfer did not work?", "How can I link the new card?", "Where do I go to get my new card linked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up with my apple watch?", "pos": "Is it possible to top up with Google Pay?", "neg": ["Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "Why isn't my pending transfer finished?", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "How can I lookup the source for my available money?", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "I might have been charged on my debit statement by fraud.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Please tell me how I verify my identity.", "My card is missing.  Please help.", "Where can I find the auto-top option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Google Pay isn't working. What is wrong?", "pos": "I would like to use top-up with my Apple Pay.", "neg": ["If my card expires next month, will I need to order a new one?", "My card isn't working at all. What happened?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "I was given the wrong exchange rate when getting cash", "I am not seeing recent cash withdrawal on my account.", "What are the steps to finishing up with this account?", "Do I have to go into the bank to change my PIN?", "What is the process for activating my card and using it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to top up with Google Pay?", "pos": "Apple pay is not accepting my American Express card, can you assist me with this problem?", "neg": ["I purchased this item and would like a refund", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "I want to add money to my card, what payments do you accept?", "How long do cheques take to post to your account?", "I can't seem to use my card. Can you help?", "I only got $20 of the $100 that I attempted to withdraw.", "I want to close my account. The service you provide is unsatisfactory to me.", "Do i need to verify my top up?", "How come the ATM won't give me my money?", "It looks like someone besides me ordered something with my card, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Help me please, My Apple Pay American Express top up does not work.", "pos": "I do I top up from my Apple Watch?", "neg": ["How is my money transferred to the account", "Not sure what my password is.", "The payment on my card shows as pending.", "What do I do if I can't get my card out of the ATM?", "Why have I not gotten my new card?", "I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?", "How come I got charged extra for withdrawing cash?", "I think something went wrong, I didn't get the right amount.", "Is there any way i get a disposable virtual card as well?", "When can I expect the transfer to be complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got my American Express in Apple Pay, why is top up not working on my device?", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["My credit card did not go through. Can you see if it has insufficient funds?", "What currencies can be exchanged in the app?", "Do I need to pay extra for exchanging currencies?", "Explain to me why a transfer would be declined.", "i cannot find my card PIN", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "Do you charge extra for duplicate cards?", "Why hasn't my top up gone through?", "Why isn't my payment showing?", "How can I change my name in my profile?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Google pay top up not working.", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["How can I the person see my money transaction?", "Will I be able to get both a visa and a mastercard?", "How long is the wait for my card?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "Disaster, I've totally forgotten my passcode, can you help me?", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "Today I used my card at a restaurant and it was declined. Why?", "Is there any reason why my card didn't work when I tried to top up?", "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "My friend deposited $100 into my account, but it is not showing up!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use Apple Pay to top-up?", "pos": "Why is top up not working if I use my American express with my apple pay?", "neg": ["Cancel my transfer, please.", "How old do you need to be to use the banks services?", "What is my identification used for?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "The refund doesn't show in my account", "How do I fill out the identity check?", "should i contact customer support if i can't edit details", "What do I do with my \"decline\" message on a transfer?", "Why is my PIN blocked?", "I believe my card has been compromised as there's a cash withdrawal I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is it possible to top-up with google pay.", "pos": "Does google play offer the service to Top up?", "neg": ["An ATM machine didn't return my card.", "Do I get to have one of those virtual cards I've heard about?", "How long until transfers complete?", "Will I be charged for topping up by transfer?", "I believe there is a mistake because a payment I didn't make shows in my app.", "I want a Mastercard, instead.", "Why do you have an identity check?", "Will the system automatically top up itself?", "What is your shipping policies for cards?", "Tell me the currencies that you support."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is top up not working if I use my American express with my apple pay?", "pos": "Can I top-up via Apple Pay?", "neg": ["I was wondering if you will take any fees in exchange for top ups?", "The applied exchange rate is wrong for the cash I got abroad.", "Why is there an extra fee on my statement?", "Do I need to re-apply to order a new card when my old one's about to expire?", "I was unable to activate my card.", "I was charged an extra fee for a card payment. I was unaware of these fees beforehand.", "How do I cancel a recent transfer?", "I want to get a virtual card!", "Where can I do a cash withdrawal?", "I just got a new card, and I want to know how to activate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi, I have an apple watch. How do I use it to top up my card?", "pos": "I do I top up from my Apple Watch?", "neg": ["I do not recognize the card payment.", "This card payment isn't is recognition.", "Can I open up an account for my child?", "I just sent money but the person I sent it to doesn't see it. What happened?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "can you assist me in activating my card?", "I can't figure out how to transfer money into my account.", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong.", "How do I change my AUD into GBP?", "Is there a reason why my card was declined when I attempted to withdraw money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is top-up possible with Apple Pay?", "pos": "Apple pay is not accepting my American Express card, can you assist me with this problem?", "neg": ["What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "In my app, a direct debit payment I didn't do shows in my app", "I bought something while traveling, and the exchange rate was wrong.", "Payment did not process", "Guide me on how to unblock my PIN", "My cheque deposit didn't seem to work.", "how long does it take to transfer money, my retailer is waiting", "Do you have any top-up limits?", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "Can I set it up to add money every few days automatically while I am traveling?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Does google play offer the service to Top up?", "pos": "Can I pay for my gas using my Apple watch?", "neg": ["I used my card and there was a fee", "What is the cause of the delay in applying my card payment to my account?", "How long do European transfers take?", "Transfers from the US how long will the wait be?", "how come i was declined", "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "There is a direct debit payment that I did not make.", "Where is the option to top up with a cheque?", "Should my top up still be pending?", "The currency exchange rate was wrong for a purchase I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what can I do if I got my American Express in Apple Bay but top up is not working?", "pos": "How to activate Google Pay for top up?", "neg": ["Why was my withdrawal declined", "How do I add an existing card to the app?", "What can I do to make my physical card work?", "What will happen after my card expires?", "i haven't received my order and want a refund", "Could you explain your rules for ATM fees?", "What are the fees imposed when I make a transaction?", "There should be a cash withdrawal that I haven't seen yet.", "Why do I see an extra €1 charge on my statement?", "It looks like my top up didn't work.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I got my American Express in Apple Pay, why is top up not working in my country?", "pos": "How can I top up with Google play?", "neg": ["What is the process for unlocking the pin?", "I should not have been charged a fee for cash withdrawal.", "How long will my cash withdrawal take", "I just checked my statement and saw a $1 charge, why is it there?", "What happened to my top-up? I think it was cancelled.", "I got charged fees for withdrawing cash!", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "Can you give me the restrictions of the disposable cards?", "How long before transferred money shows up?", "I've been waiting since Friday, where is my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What should I do to top up using my Apple Watch?", "pos": "is apple pay a top up service?", "neg": ["There is a charge for an additional pound.", "If I am running low on credit can I auto top up?", "Do you charge a fee for topping up a card?", "I want a Mastercard, instead.", "always exchanging currencies, do you offer a discount?", "I have been charged two times for one transaction.", "What steps do I need to take for the identity checking process?", "what do I need to do if the ATM kept my card?", "How are exchange rates calculated at this bank?", "Help Me!  I lost my card.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there a way to top up using my Apple Watch?", "pos": "Can Google Pay be used for top up, please help?", "neg": ["My top-up hasn't gone through", "I want to open an account for my child.", "It's been a week since you sent my card and I still don't have it.", "Is it ok for a friend to send me money?", "I cant prove who I am", "Where can I find how to change my name?", "Help me. My transfer was declined. How could this happen?", "Why has my payment not transferred?", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use google pay to top up?", "pos": "is apple pay a top up service?", "neg": ["What forms of ID should I use for verification?", "The balance hasn't changed yet after depositing a cheque with some money.", "How many transactions can be made with a disposable card?", "My transfer has been declined.", "Why is the exchange rate on my card wrong?", "Why am I being charged for getting cash?", "How do I report my card as lost or stolen?", "I need to verify my funds.", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "with what can I verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I top-up via Apple Pay?", "pos": "How can I top up with Google play?", "neg": ["I didn't make a payment at this business.", "What should I do?  I topped off but the app reversed  it.", "I made a bank transfer and the balance hasn't updated yet.", "My card couldn't pay in a shop.", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "How do I top up by card?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "I requested money from the ATM and it didn't give me as much as I requested.", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "My card hasn't arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Google Pay Top up isn't working", "pos": "Can I add funds directly from my Apple Watch?", "neg": ["Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "I would like to alter my personal details.", "My phone was stolen, help!", "There is a payment that I was charged two times for.", "My new card came in.  How do I activate?", "I am having trouble with the app recognizing me.", "I have been charged a pound for something that appears on my statement", "Can you unblock my account?  I entered the PIN wrong.", "My transfer didn't arrive to the recipient", "What is limit of disposable cards  I can make per day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "is apple pay a top up service?", "pos": "Can you assist on apple watch top ups?", "neg": ["I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "If my top-up didn't transfer, what went wrong?", "Can I get a Visa or does it have to be something else.", "A false direct debit payment is showing in my app", "When will I get a virtual card? I haven't gotten one yet", "i bought the wrong size and would like a refund", "Is auto top up a provided service?", "How do I make a currency exchange?", "I found my card, how can I use it again?", "I am looking to transfer some money from my other bank account into this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use American express with apple pay? Why does it make my top up not work?", "pos": "Can I add funds directly from my Apple Watch?", "neg": ["I seem to be unable to make any transactions.", "I no longer want this account, what should I do?", "Do you have any age limit?", "I lost my phone! Will my card still work?", "phone is at a hotel, can i still use app", "I believe my top up was reverted.", "Please help me delete this account.", "I think the exchange rate is wrong for my ATM withdrawal", "How do I to up by card?", "I couldnt transfer money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How to activate Google Pay for top up?", "pos": "Why isn't my google pay top up working?", "neg": ["I must change my address.", "What currencies are supported?", "Help, I don't know what the PIN is to my card?", "There is a payment I don't recognize", "Can you please tell me why I was charged an extra fee on my transfer?", "This fee shouldn't be there after I paid with a card.", "I didn't get the right amount of  cash because of the exchange rate.", "I am still awaiting the money I put into my account this morning.", "I just saw a fee on my account. When do these get charged?", "What cash machines will let me change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can Google Pay be used for top up, please help?", "pos": "Apple pay is not accepting my American Express card, can you assist me with this problem?", "neg": ["I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "Where can I deposit cash to top up?", "I have a disposable virtual card. Is there a limit to how many times I can use it?", "what is the age limit for opening a new account", "I was doing a transfer and received a \"decline\" message.", "I didn't get the all the cash i wanted from the atm", "I need help verifying my identity.", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "Where am I able to get my PIN unblocked?", "How do I change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Apple pay is not accepting my American Express card, can you assist me with this problem?", "pos": "My American express works with my apple pay, why is top up not working?", "neg": ["I would like to get an account for my child.", "I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!", "Why doesn't my card work for any transactions?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "I know there's an auto-top option but I can not locate it when I look?", "How do i cancel a charge?", "Why do I have two charges It should only be one charge?", "Can I use my account although my identity verification has yet to pass?", "Does it cost anyting to get my own card?", "The cash withdrawal I took seems to be off. The exchange rate is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible for me to top up with Google Pay?", "pos": "Why isn't my google top-up pay working?", "neg": ["There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "They is a payment I don't recognize on my statement.", "How do I transfer money into my account?", "My topup got reverted. Please let me know if there is any issue in system.", "Why did I get charged a fee for my transfer?", "I put my check in the bank, but I haven't gotten my cash yet?", "Why wasn't my contactless accepted at the metro?", "How can i reset my passcode ?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "I would like my card activated."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up using google pay?", "pos": "Why doesn't my Google pay top up work?", "neg": ["The exchange rate applied is wrong for my international purchase.", "How do I make my transfer go through", "Will you tell me how to exchange USD for GBP in the app?", "Is my child too young to sign up?", "My refund has not shown up in my account.   Where is it?", "Do I have to top up in euros if I use a card, or can I use a different currency?", "Can I change my PIN at my local bank?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "My card payment had the wrong exchange rate", "What does top-up verification do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "My American express works with my apple pay, why is top up not working?", "pos": "Can I pay for my gas using my Apple watch?", "neg": ["I lost my card. Can you help me?", "Is it possible to do auto top up?", "Where can money withdrawals be made?", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "I don't recognize the direct debit payment from the app.", "Does your app allow currency exchanges between USD and GBP?", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "What cards do you support", "Why hasn't my payment shown up yet?", "I have an incorrect charge and would like a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are top-ups allowed using Apple Pay?", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["What is the age limit for an account?", "I have a canceled top-up and wanted to know about it.", "There is a duplicate payment on my card. Why?", "My rate is not right when I used my card in a different country's money.", "Why is there a fee on a card payment?", "Where can I find the auto-top option?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "Do I get charged if I get money?", "How to unblock my PIN?", "Can you tell me why I can't make any transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my Apple watch to fill my gas tank?", "pos": "Why doesn't my Google pay top up work?", "neg": ["Do I need to order a new card if mine is expiring?", "Can I add money in intervals to my account?  I will be traveling.", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "Can I order another card?", "I have been charged twice on my statement.", "I did a cash deposit to my account, but I am not seeing it on my statement.", "I am blocked now because I entered the wrong pin, need help.", "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "I can't do the verification.", "I have a transfer waiting."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why is top up not working for my apple pay app", "pos": "Can you assist on apple watch top ups?", "neg": ["My credit card transaction was declined for a loan payment.  Can you tell me why?", "I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.", "Can I give a second card for this account to my daughter?", "My top-up hasn't gone through", "I tried to make a withdrawal from the ATM, but it was cancelled.", "My card was rejected", "Why can't I get cash out?", "What cash stations take this card?", "What is delivery speed to the United States?", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have received my American express in apple play, looks like top up has an issue, please help?", "pos": "Can I add funds directly from my Apple Watch?", "neg": ["I want to cancel my card. I think someone else is using it.", "Is there a specific date i can have it delivered?", "is there a limit to top up", "How long do I have to wait for my bank transfer to appear in my account?", "What can I do if my passcode won't work?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "Why did I get charged for withdrawing cash?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "My card doesn't seem to work anymore", "I found the exchange rate for my cash withdrawal is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I pay for my gas using my Apple watch?", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["how to get card pin?", "Where do I go to cancel a transaction?", "How can I top up my account and which currency can I use?", "How do I find my PIN?", "Whats the maximum number of disposable cards that I can get?", "There are transactions that I did not make on my account, I think someone has my information.", "How many days do I have to wait for the transfer to reach my account?", "How can I update my personal information after moving?", "My card is stolen.  Help!", "Why is my top-up showing as reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I add funds directly from my Apple Watch?", "pos": "Can you assist on apple watch top ups?", "neg": ["My new card is here, what's the process for activating it?", "I just saw a fee on my account. When do these get charged?", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "HOW LONG TO TAKE THE TIME TO SOLVE", "Why do we need to verify a top-up card?", "A strange card payment, I do not recognize it.", "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "My refund has not arrived, and I am unsure why. Who do I contact?", "Can you tell me about why the account I have was charged an extra 1$", "I have one of your cards, but I don't know how to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to use top-up with my Apple Pay.", "pos": "In regards to top-ups, can I do them via Google Pay?", "neg": ["I was issued a card about a week ago. why hasn't it come in yet?", "My salary is in GBP - what should I do?", "I entered a wrong PIN too many times. How can I fix this?", "How long will a transfer from Europe take?", "Why can't I see the top up I made?", "What are the benefits of a disposable card?", "I need to activate my card.", "how much is it to exchange currency", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "I just pulled money out of the ATM and was charged a fee, WHy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In regards to top-ups, can I do them via Google Pay?", "pos": "Can you assist on apple watch top ups?", "neg": ["What is the identity check for?", "Is there a reason there's an extra fee on my statement?", "Why was I charged a fee to transfer money?", "When I topped up the app reverted it.", "My wallet is empty even though I topped it up an hour ago.", "How long does a European transfer take?", "I dont see my reciept", "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "Why isn't my id verifying?", "My card hasn't arrived yet. What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why isn't my google pay top up working?", "pos": "Why isn't my google top-up pay working?", "neg": ["I was double-charged for a transaction", "Can I have money of different country of origin.", "My phone got stolen, how can I use the app?", "Why was the price higher when I paid with my card?", "My phone is missing or stolen.", "How long does it take for money to transfer as my balance hasn't been updated", "I would like to edit my personal information .", "My transfer was wrong, are you able to stop it before it goes through please?", "I want to auto top-up.", "I want a virtual card that is disposable"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Why doesn't my Google pay top up work?", "pos": "I do I top up from my Apple Watch?", "neg": ["Your exchange rates come from where?", "How many currencies can I have money in in my account?", "How do I report fraud on my card?", "When traveling, is it possible for it to add money at specific time intervals?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "What is the highest amount of top ups I'm allowed?", "is there something blocking me from making transfers", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "I have been double charged", "Why is the cash transaction still showing as not completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you assist on apple watch top ups?", "pos": "How can I top up with Google play?", "neg": ["Do I get to have one of those virtual cards I've heard about?", "I have lost my card! What is my next step?", "I need my card to be delivered fast", "My account shows a direct debit charge that I have never seen before", "My card is expiring so how fast can I get a new one and how much will it be?", "I would like to change my adress", "Can I get a new pin number at any ATM using my card?", "I found my card, how can I use it again?", "I see a direct debit payment on my app that I did not do", "I have a duplicate payment on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I do I top up from my Apple Watch?", "pos": "Why isn't my google top-up pay working?", "neg": ["How can I obtain a virtual card?", "What limits are the to top-ups?", "Is there a charge for receiving money?", "I do not see the card PIN anywhere?", "Why does it say my transfer failed?", "What do I do if the machine rejects my card?", "I have a cash withdrawal on my statement that I am unsure of.", "I do not need GBP, I need AUD, how do I convert it?", "My card is missing!  Help!", "Is there a top-up fee if you add money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I top up with Google play?", "pos": "Why isn't my google top-up pay working?", "neg": ["What are the currency exchange fees?", "I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!", "Where do I go to update details?", "Why do I need to verify my identity?", "Will the system automatically top up itself?", "The app has rejected my top up.", "Is there a reason why my card was declined when I attempted to withdraw money?", "Where do I get a disposable card", "Is it possible to get a new card in China?", "It's only been a few weeks my my top-up got cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me the steps to verify my identity.", "pos": "What is needed for identity verification?", "neg": ["I'm worried that my card has been compromised because I see a payment that I didn't make.", "I haven't gotten my credit card in the mail.", "How do I edit my details?", "Why wasn't my card payment accepted?", "If i want to change my pin number can I directly from an ATM?", "There's something wrong on my bill. A transfer fee should never have been added.", "Can I convert money into different currencies?", "I am having trouble verifying my id.", "Can I have a second card issued to another family member?", "Where can i find my top-up verification code?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my social security card as a form of identity?", "pos": "What are the requirements to verify my identity?", "neg": ["How do I replace my card?", "My payment was put back, I think.", "What is the price for an additional card?", "Why hasn't my money transfer shown up yet?", "How can I change USD to GBP?", "I was charged too many times for one transaction.", "Card delivery services? Where?", "Is there a fee for paying by card?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "Tell me how a top up would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps of verifying an identity?", "pos": "How do I verify my ID?", "neg": ["I haven't gotten my new card.", "I want a new card", "I don't understand why you want so much of my personal info.", "I got $20 when I should've gotten $100", "How long will it be to get this new card?", "I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?", "What stipulations do disposable cards entail?", "Can someone please help assist me by explaining to me why my pass-code is not working?", "Can you tell me the cost of a transfer?", "make my account go away"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I prove who I am?", "pos": "Where do I go to fill out the identity form?", "neg": ["I want to cancel a transaction.", "How can I set a new pin.", "I would like to know more about what a disposable virtual card is?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "Why am I still waiting for my refund", "My card stopped working after multiple transactions. Why?", "how to get virtual card", "Can I make an account for my kids?", "Why isn't my refund showing up?", "I am sure I have plenty of money to transfer but my transfer is being declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify my identity?", "pos": "How can I prove I am me?", "neg": ["Is my card ready for use or does it need activated and if so how?", "If my top-up didn't transfer, what went wrong?", "When can I expect my card to arrive?", "How's the exchange rate looking right now?", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "I need to change my name, since i just got married", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "I have a contactless that's broken.", "Can I top-up automatically?", "Can you help me get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify my ID?", "pos": "with what can I verify my identity?", "neg": ["My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "So my top-up failed, could you tell me why?", "What do i do if the exchange rate was wrong for the item i bought overseas?", "They used the wrong rate when I made a purchase with foreign currency.", "Transferring money using credit card", "How do I order a new card when my old one is ready to expire?", "do i need to wait for my card before i get pin", "I just topped up, and the app denied it.", "What types of cards and money do you accept?", "Why hasn't the transfer shown up in my account yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go through the identity checks?", "pos": "What do I need for the identity verification?", "neg": ["Help! I think someone has made a cash withdrawal with my card!", "So, my transfer is showing as pending, when will it actually go through?", "The wrong account was used during a transaction.", "How much is the charge for a foreign currency exchange?", "Is this open to residents of all countries?", "How much more do you charge for currency exchange?", "I went to do a transfer and it was declined.", "Which ATMs take the card?", "If my card expires next month, will I need to order a new one?", "What is the return policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I prove I am me?", "pos": "with what can I verify my identity?", "neg": ["I'm wanting to get a Visa card today.", "Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.", "I tried to use my debit card, but the payment did not work.", "Do I need to pay extra for exchanging currencies?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "What do I do if there is a direct debit on my account that shouldn't be there?", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "What do I do if I can't access the app?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "What, if any, is the limit  for auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What all is needed for the identity verification?", "pos": "How do I complete the ID check?", "neg": ["I got double charged!", "My cheque is slow to cash", "Your exchange rates come from where?", "I need multiple cards per day, and they all have to be disposable.", "I see a direct debit that isn't mine? How can I get my money back?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "How do I set up my card PIN?", "I had a payment reverted and would like to figure out why.", "Can i have a virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can I verify my identity?", "pos": "why do I have to show my ID", "neg": ["where is my unknown payment from?", "I did not make this payment that I see in the App.", "The card payment is declined.  Please inform me why.", "What is needed for my daughter to open an account?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "How can my friend pay me?", "Why isn't my google top-up pay working?", "Why is my cash deposit not in my account?", "Will I be charged for adding money by transfer?", "Why didn't I receive all the cash I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get information on the identity checks?", "pos": "Let me know what the steps for the identity checks are", "neg": ["Why is this payment on my app", "I tried to do a transfer but I got a message that it was declined.", "how do i find top up for cash deposit", "What ATMs take this card?", "I'd like to get a refund for something I bought, is that possible?", "I was charged a fee when withdrawing cash, can you explain why?", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "Can I use my card at an ATM?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Should I be seeing a fee applied for my money transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm trying to verify my identity but can't figure out how, what do I do?", "pos": "Hi! What documents can I use to verify my identity?", "neg": ["Is it possible to order a virtual card?", "Why is verifaction required for my Identity?", "Can I use app to reset PIN attempts?", "Why did I only receive a partial amount of what I tried to withdraw?", "There's an error in regards to the exchange rate for an item I bought.", "Someone is making transactions on my account, I think they took my card information.", "Will I be charged for topping up?", "Can you please explain to me why there is an extra €1 fee in my statement?", "Do you allow currency exchanges?", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how I verify my identity.", "pos": "what documentation do I need for the identity check?", "neg": ["Is there a limit for top ups?", "Is there a fee for topping up a card?", "i tried to withdraw money but was told i didn't have funds", "Why won't my transfer to another account work?", "I'm in China and need a new card. Please help.", "How do I receive a virtual card?", "I need to know why a money transfer is available.", "Tell me what I need to do to activate my card.", "I can't seem to use my card. Can you help?", "Google play top up help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what I need to do for the identity check process?", "pos": "Where do I go to fill out the identity form?", "neg": ["How low does the balance have to be before the system updates?", "I was wondering why my card was declined", "Can I obtained a Visa Card", "Why did you charge a fee when I withdrew from an ATM?", "Why isn't my google top-up pay working?", "Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.", "I need to have an item refunded.", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "I see a direct debit that isn't mine? How can I get my money back?", "Why am I being charged for transfers? Are they not free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps to verify identity?", "pos": "How do I prove I am who I am?", "neg": ["I'm not in the UK, but can I still get a card?", "What are the various currencies and cards that you offer support for?", "If my card payment isn't working what do I do?", "Where do I look for cash top up?", "Why am I being charge a fee when using an ATM?", "I need more than one disposable card", "Do you charge for transfers?", "Why is your exchange rate so bad?", "Why haven't I seen the cash from the cheque I deposited yet?", "When does my transfer from the US arrive in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I don't have all my documents can they still verify my identity?", "pos": "What forms of ID do you need for identity verification?", "neg": ["what amount of time does it take for a transfer to reflect and be available", "How do I make my card appear on the app?", "How many disposable cards can I make in a day?", "how much is it to exchange currency", "I have been charged for one thing two times.", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "I recently transferred money to my account when will it show up?", "Do I get charged for withdrawals?", "My ATM withdrawal was declined.", "I purchases several items today. Why are they still showing pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for identity checks?", "pos": "What is needed for identity verification?", "neg": ["Why was I charged this extra fee while doing a transfer?", "how do i get into my account and edit my details", "How do I edit my details?", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "I topped up and now my money is not there anymore! What happened to it?", "Why are you charging me for ATM withdrawal? It has always been free before.", "I deposited cash into my account, why do I not see it?", "Why was I charged twice for the same transaction?", "I went to do a transfer and it was declined.", "Why hasn't my balance been updated from the check deposit I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How can you assist on verifying my identity?", "pos": "Let me know what the steps for the identity checks are", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "I would like to order a virtual card.", "I can't log into my account because I lost my password", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "Will you be adding more currencies in the future?", "My phone is at the hotel.  How can I use the app?", "Who can purchase a disposable virtual card?", "Why is your exchange rate so bad?", "Someone else might be using my card without my permission.", "Can you tell me why I was charged to withdraw cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What forms of ID do you need for identity verification?", "pos": "What documents are required for proof of identity?", "neg": ["Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "Someone else might be using my card without my permission.", "I can't see a refund for a return I completed recently.", "Please tell me how disposable virtual cards work?", "Why was I unable to finish this transfer?", "My app shows a money withdrawal that I did not do.", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "how do i get top up with cash deposit", "what currencies can i use to add money to my account", "Is it really necessary to verify my Identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What has to be done to verify my identity?", "pos": "I was told to verify my identity, how do I do that?", "neg": ["the bank transfer was declined", "I need help reapplying my top-up. It seems it isn't working.", "Why is this payment on my app", "Unable to complete transfer, states 'declined'", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "Why is my refund missing in my statement?", "Where do i go to receive a virtual card", "Why is the transfer still pending?  Can I do something?", "I have a pending money transfer", "Where is the closest ATM to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do I need any kind of proof for the identity check?", "pos": "What documents do I need for the identity check?", "neg": ["How quickly can you get me my card?", "If I were to do a transfer, what is the rate for that?", "Everything seems fine with my account, so why did it decline my payment?", "My phone was stolen yesterday, can you help me with this?", "My card doesn't work. I can't get cash out at an ATM", "How long before transferred money shows up?", "How many transactions can be made with a disposable card?", "My cash withdrawal shows as pending still.", "Why would I receive an error that my transfer isn't possible when I've done it before?", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are acceptable documents to prove my identity?", "pos": "What proof of identification is needed?", "neg": ["Can I use my card anywhere?", "Can I transfer money to my account with the app?", "What countries can I use the card in?", "The ATM machine ate my card.", "What ATMs can I use my card at?", "What is the charge for paying with my card?", "I have been charged two times for one transaction.", "What can I do about a direct debit transaction on my card that I didn't make?", "Will I receive all the money sent to my account by SEPA transfer?", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do i change my identity?", "pos": "Let me know what the steps for the identity checks are", "neg": ["want to get a new card in china", "My new card isn't in my app, how do I get it in there?", "After depositing a cheque my balance did not change.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "do you have a fee for receiving a SEPA transfer?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "I withdrew cash abroad and the exchange rate applied is wrong.", "At what cash machines can I change my PIN?", "Are there downsides to using a disposable virtual cards?", "how do i dispute a payment I didnt make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documents do I need to get together to verify my identity?", "pos": "How do I perform identity checks?", "neg": ["Why was my top-up rejected?", "I sent a payment, but the person I sent it to says they don't have it", "I topped up recently and saw the money go through, but now it's just gone? What's going on", "Where are the cards transported to?", "Why was I charged twice?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "What are the disposable cards used for?", "My new card is here, what's the process for activating it?", "Whats the maximum number of disposable cards that I can get?", "I have been waiting for my top-up to complete and it still hasn't gone through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documents do you need to verify my identity?", "pos": "What am I going to need in order to verify my identity?", "neg": ["I just got my new card, how do I activate it?", "What do I do if someone used my card without my permission?", "I want to terminate my account", "Can my account be topped up by my friends?", "I sent money to someone but they haven't gotten it, what's going on?", "I have a top up card. Where is the verification code?", "I believe that my card has been stolen!", "I have a transaction showing up multiple times.", "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "Would I be charged any fees if I added money to my account using an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do I need to show ID", "pos": "Can you tell me what i need for the identity check?", "neg": ["I made a card payment which is showing me pending.", "The app is saying I made a withdrawl but I didn't.", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "The exchange rate was not correct for the item I bought.", "What do I need to see my source of money?", "The exchange rate was wrong in the foreign country I got cash in.", "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "Can I get a refund?", "Why would you cancel my transfer?", "daughter needs card, how do i add her"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the requirements to verify my identity?", "pos": "im worried about fraud how do you protect my account", "neg": ["Can I pay with my card anywhere?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "How come a fee was charged when I tranferred money", "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "I need my card immediately.", "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "I entered in the wrong PIN.  Please help me unlock my account.", "My account is locked because I used the wrong pin too many times.  Please help.p", "Are there any fees when exchanging to foreign currencies?", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what documents do i need to verify who i am", "pos": "What documents are required for proof of identity?", "neg": ["How come I have pending transfers?", "I believe that a card payment I made was cancelled.", "I would like help to revert a transaction I did this morning", "Will there be a cost if I exchange currency?", "Why isn't my cash deposit showing up in my account?", "When will I receive my card?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "I can't find the money I just added to my account.", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "How do I link the new card that I just got from you guys?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I go to find out how to verify my identity?", "pos": "I need to verify my identity. How do I do that?", "neg": ["How many digits identify the top-up verification code?", "daughter needs card, how do i add her", "How long will it be to get this new card?", "What was the extra charge for withdrawing money?", "Why is there a pending hold on one pound on my statement?", "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "Do you know why my card payment has been declined?", "I would like to know what your exchange rates are.", "I want to activate the card.", "I need a new card, my old card is expiring."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you demand for identity verification?", "pos": "For the identity check, what kind of documents do I need to have?", "neg": ["My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "Is there a specific date i can have it delivered?", "Can I use my American Express card with Apple Pay?", "My cash withdrawal shows as pending still.", "What is the maximum for top-ups?", "I think I was charged a different exchange rate than what was posted at the time.", "Who should I talk to or go to resolve a duplicate charge on my statement?", "Does it cost money to top up?", "My top up was rejected. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I fill out the identity check?", "pos": "I was told to verify my identity, how do I do that?", "neg": ["I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "Can I possibly change my currency to another?", "What does it mean if it says that my payment is pending?", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "how long does it take to transfer money, my retailer is waiting", "What do I do to link my new card?", "At which locations can I order a card?", "How can I get a disposable virtual card?", "My card payment has not been withdrawn from my account", "I did not get the right exchange rate while getting my cash out."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you require to verify someone's identity?", "pos": "I'm not sure how to complete the identity checks process.", "neg": ["I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Why have you declined my card payment?", "why have I got a pending transfer? I'm confused!!", "Help me unblock my PIN.", "There is a direct debit that I didn't set up, what should I do?", "My transfer is stuck pending? How do we fix it to it goes through?", "How do I add money to my card?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "Can you make exchanges using the EUR?", "I would like to retract my purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which documents do I need for this identity check?", "pos": "What documents do I need for the identity check?", "neg": ["My top-up didn't go through", "How do I use a check to top up?", "If I ordered my new card last week, how much longer should I wait to receive it?", "I have not received a refund.", "Do you offer SWIFT transfers?", "Are there specific ATM's that I can draw money from?", "I an not sure but it looks as if a card payment I made was cancelled.", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What forms of ID should I use for verification?", "pos": "Can I get a full list of instructions for identity checks?", "neg": ["Who is giving me my money?", "Why do i have to verify my top-up card?", "Is there a fee for making a payment? If so, let me know why.", "I want to use my American Express for adding money into my account.", "I have not received my card and it's been a week, what do I do?", "Can you deliver the PIN separately?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "I can't use my card because it is not working.", "where can i located the auto top up function?", "Do you offer account services for children and teens?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I complete the ID check?", "pos": "what documentation do I need for the identity check?", "neg": ["I need a transfer cancelled.", "Where can I change my PIN?", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "What is the price for an additional card?", "Tell me how to setup a new PIN.", "What's the procedure for canceling a purchase?", "I can't log in", "How is the current exchange rate?", "I am seeing a direct debit I wasn't aware of.", "Which ATM's am i able to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I perform identity checks?", "pos": "What documentation is needed for the identity check?", "neg": ["is apple pay a top up service?", "Do you work in Greece?", "How many ATMs will take this card?", "How do I reset my password?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "When exchanging, how much are the rates?", "When will the money reach my  account?", "I need a second card, can I have more than one?", "I need info on activating my card?", "Need help to get my card to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have to verify my identity. What do I need to do?", "pos": "can i verify my identity i the app", "neg": ["My app shows cash I didn't get.", "How much transactions do I get with a disposable card?", "Card delivery services? Where?", "How will I get my card?", "can I use it all over the world?", "Someone has taken my phone from my hotel room!", "Where do I find a virtual card?", "What is the top-up limit?", "I did not get all the cash at ATM.", "My cash withdrawal isnt showing on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Hi! What documents can I use to verify my identity?", "pos": "What documents do I need to validate my identity?", "neg": ["Why is there a direct debit payment on my statement that I didn't do?", "How many transactions can I make on my disposable card?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "Can I auto top up multiple times?", "My contactless payments don't work.", "My app says I made a withdrawal, but I didn't.", "I used the wrong account.", "My money transfer has not yet occurred", "Why is there a fee for my transfer?", "Can I convert currency with the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need for the identity check?", "pos": "What forms of ID work for verification?", "neg": ["how can i get it to add money automatically while travelling", "Do all ATMs accept this card?", "I would like to get additional physical cards at this time", "Why is there an identity check?", "The app is showing a direct debit payment that I never made", "Why is my transfer more expensive than I thought?", "why hasnt my card come in yet?", "How do I change my address ?", "I want to get rid of the account, and delete personal information .", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What steps do I need to take for the identity checking process?", "pos": "What is needed for the identity verification?", "neg": ["How do I change my PIN abroad?", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "how do i cancel my account", "My card payment has the wrong exchange rate", "Do I need to go to a physical bank to change my PIN?", "Is it normal to be charged an extra fee when paying with my card?", "My top up was denied", "my phone was lost", "Is there a reason there's an extra fee on my statement?", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure how to complete the identity checks process.", "pos": "What are the steps for the identity checks?", "neg": ["am afraid someone may have gained access to the info on my card.", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "Please tell me about disposable cards.", "What are the sources for the funds in my account?", "what is the time frame for transfers", "Is there a fee for a cash withdrawal?", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "Do exchanges cost more?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "How long does it take to recieve my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do you check my identity?", "pos": "What do I need for the identity verification?", "neg": ["Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "I was checking my statement and I think one of my card payments has reverted", "Can you tell me the limit for top ups?", "Can I make a contactless payments?", "What currency is acceptable for a top up?", "If I don't live in the UK, can I get a card?", "Why am I charged an extra fee on my card?", "how soon will my card arrive?", "I want to do a swift transfer", "There are transactions that I don't recognize. What do I do if I think someone is using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What ID do I need to verify my identity?", "pos": "Can I get a full list of instructions for identity checks?", "neg": ["How long will it take for the money to reach my account?", "Why am I being charged to transfer funds?", "Will it be possible to change from USD to GBP with this App?", "I received $20 but I entered $100", "I am unable to activate my card, it won't let me.", "Where do my fund come from?", "What is this random charge of one pound doing on my account?", "Who do I call to activate my new card?", "I suspect someone used my card.", "WHAT IS THE SOLUTION OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For the identity check, do I need any kind of documentation?", "pos": "What will I need to verify my identity", "neg": ["I purchased this item and would like a refund", "Is there a auto top-up option?", "How can I go about getting a refund?", "Is this app capable of exchanging currencies?", "how long does it take for a transfer to arrive", "I did not get the right exchange rate while getting my cash out.", "What currencies can be exchanged in the app?", "how do I link an old card?", "Will I be able to top up by cheque?", "What would II do if I wanted to activate my new card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need for the verification check?", "pos": "How do I verify my identity online", "neg": ["I forgot my PIN and now it is blocked.", "Can the exchange rate change while I am in the process of making a withdrawal?", "Balance hasn't been updated following a bank transfer", "I put money into my account in the form of a cheque, but my balance did not change.", "Where do I get a disposable card", "The ATM didn't give me the full requested amount", "Can I change my pin at a cash machine?", "I want to reactivate my card, I thought I had lost it but I found it.", "When I travel, can it automatically add money in certain intervals?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Explain how to verify my identity?", "pos": "Tell me what the steps for the identity checks are", "neg": ["I made a cash withdrawal at an ATM but it still says pending in my account.", "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "Please explain why my payment was declined? I thought everything was good.", "Is topping up with cash allowed?", "Why haven't I gotten my payment yet?", "I want to stop my account", "what is the age limit for opening a new account", "Why did my top up get pulled back out?", "I want to add money to my card, what payments do you accept?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where do I go to fill out the identity form?", "pos": "For the identity verification, what do you need?", "neg": ["I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "Do you let me choose between Visa and Mastercard?", "What's the limit to how much I can top up?", "I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "i received my American Express in Apple pay, is there a reason why top up is not working?", "what is the exchange rate for foreign ATMs", "I urgently need to transfer something from China. How long can I expect it to take?", "I believe my card has been compromised as there are funds showing that I did not receive.", "What is the charge for exchanging currency?", "I was charged $1 in a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documents do I need for the identity check?", "pos": "Can I get a full list of instructions for identity checks?", "neg": ["I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "My payment is in the app but hasn't gone through yet", "why do you verify the top up", "What is the highest amount I can top-up?", "Can you tell me why my top-up was canceled?", "where do I top up my google pay?", "I need to terminate my account.", "My son has just turned 13, is he old enough for an account?", "What are the disposable cards used for?", "I have to quickly transfer something to China. How long will it take to arrive there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where in the app do I go to verify my identity?", "pos": "Can I verify my identity?", "neg": ["How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "I happened to forget my password", "Is identity verification required for me to use my account?", "Can I have another card in addition to my first one?", "How long does it take to prove my identity?", "How do I get money from friends?", "How long will this take to get to me?", "I need information explaining why my top-up failed to go through", "how do i get a new card", "Top up keeps failing"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need to do to perform identity checks?", "pos": "If I'm getting my identity verified, what all do I need?", "neg": ["I travel a lot, can I get a bulk currency exchange discount?", "How old does one need to be?", "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "My app says that I'm not verified.", "what happened to the money after i put in the wrong info and it got declined", "Why was my exchange rate a different amount than usual?", "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.", "On the card that is coming, what's the tracking info?", "How come the money from the merchant appeared back into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what documentation do I need for the identity check?", "pos": "What are the steps for the identity checks?", "neg": ["Do you deliver the PIN separately?", "How can I top up with Apple Pay?", "How does one send me money?", "Can I get a card in the US?", "How do I go about getting a refund?", "I had to pay money for paying with my card.", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "My top-up was declined", "I would like to be assisted with the activation of my card.", "What are the various currencies and cards that you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How and where can I find the identity checks?", "pos": "What do you require for identification verification?", "neg": ["ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?", "I was unable to transfer to another account.", "I do not want a VISA card.", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "Why is my last cheque deposit taking so long?", "My card payment reverted back, I think.", "I would like some more physical cards, what is my limit?", "I don't see a refund in my account.", "Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not sure what I need to verify my identity.", "pos": "What is the identity verification process?", "neg": ["I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "how much does it cost to add money to my card", "What is the minimum age required to open an account with your service?", "I dont see my reciept", "How long will I have to wait for my money to be in my account?", "For SEPA transfers, what kind of charge will be applied?", "What is this witdrawal", "Can I use my Apple watch to fill my gas tank?", "Is there a fee for sending additional cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How recent do my documents need to be for verification?", "pos": "How do I validate my identity.", "neg": ["I don't see a refund in my account.", "Why was a fee added to my bill when I used my card?", "My card has been stolen what do I do?", "what I need to verify my account", "How do I reverse a transaction on my account?", "new customer and filling gas for the first time today, not working,", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "Tell me how to verify a top up.", "Explain top-up cancellation", "My card will not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What can I use to verify my identity?", "pos": "What form of identification is accepted?", "neg": ["What is the cost for currency exchanges?", "What fiat currencies do you allow exchange with?", "I need to know where do my funds come from", "I'm not sure if my pop-up went through.", "HOW LONG THE CARD VALIDITY", "My balance is not right. It has not been updated for the cash or cheque deposit.", "The app doesn't think that I am myself", "I wanted to know why i got an additional fee when i use my card.", "I would like a virtual card...how do I get one?", "Fix my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I validate my identity.", "pos": "Where can I verify my identity?", "neg": ["How can I put more money into my account?", "After a transfer, I see an extra fee.  Why?", "Why hasn't the transfer shown up in my account yet?", "My transfer to a beneficiary was rejected.", "I think I deserve a refunded on a certain item.", "Transfers from the US how long will the wait be?", "How do I track the card you sent to me?", "What does it mean if my cash withdrawal is pending?", "My PIN has been blocked.", "Why is the exchange rate on my card wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "im worried about fraud how do you protect my account", "pos": "I was told to verify my identity, how do I do that?", "neg": ["I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "How do I go about changing my PIN?", "Will you charge me if I top up by card?", "i need to top up by card.", "how much to get my card in 2 days?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "When I topped up the app has seemed to reverted it.", "Can I apply for one of your cards if I live in the EU?", "If I am running low on credit can I auto top up?", "Can you see my new balance yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Tell me what the steps for the identity checks are", "pos": "What am I going to need in order to verify my identity?", "neg": ["How do I link my new card?", "Is there any way to know how the transaction got on my account?", "Which cards and currencies are supported?", "Please provide me a list of ATMs that accept my card.", "Why did I only get $20 now the full amount I wanted?", "I think my card has been compromised in some way.", "Is there a top-up fee if you add money in USD?", "Can you please inform me of the restrictions for the disposable cards.", "What kind of money can I hold?", "I get a \"decline\" message when doing a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i verify my identity i the app", "pos": "What do you require for identity verification?", "neg": ["I would like to purchase another card.", "I had transferred some money but the balance hasn't changed.", "Does it cost anything to do currency exchanges?", "Is there a way yo change my PIN?", "Why didn't I receive all the cash I requested?", "What about a auto top-up?", "I withdrew some cash, when is it going to show?", "Is there any way to get my salary in a different currency?", "How much can I withdrawal in one month without incurring fees?", "My transfer's stuck on pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I verify my identity?", "pos": "What documentation do you accept for the identity check?", "neg": ["I did not get my virtual card yet, Why?", "The app is telling me that I am not me.", "I want to get a refund.", "Am I limited on the amount of disposable cards I can possess?", "How can I change USD to GBP?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "is there a way to see where funds come from", "There is a weird payment in my statement.", "My card's expiration date is close.", "How come the ATM won't give me my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documentation is needed for the identity check?", "pos": "If I'm getting my identity verified, what all do I need?", "neg": ["I would like a card please.", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "I made a transaction this morning but I need to revert it now.", "I know there's money in my account, why did my account decline me?", "I would like to order a virtual card, where can I get one?", "I don't have my card in 1 week.  Should I be worried?", "Will you accept my salary if it's in another currency?", "Why did you revert my top up?", "What is minimum age for an account?", "How can I order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need in regards to identification?", "pos": "What works for identity verification?", "neg": ["I can't verify identity through the app.", "I think my card is lost.  What do I do?", "Where in the app do I link a new card?", "When I bought something abroad, the exchange rate was wrong.", "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "I think my account has been hacked there are charges on there I don't recognize.", "Is there a longer processing time for international bank transfers?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "I keep trying to make a payment, but it doesn't work.", "There is a payment I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Let me know what the steps for the identity checks are", "pos": "What are all of the different steps for identity checks?", "neg": ["Can I wait for you to send me a new card when mine's about to expire?", "Why haven't I received a refund yet?", "How will I know what the exchange rate is?", "I just replaced my phone so do I have to make a new account?", "The app reverted my recent payment", "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "When does my transfer from the US arrive in my account?", "I think the bank made a mistake on the exchange rates", "How long does it take to verify a person's identity?", "I want to deactivate my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why do I have to show my ID", "pos": "What documents are required for proof of identity?", "neg": ["I deposited a cheque, but the balance hasn't changed yet.", "The ATM kept my card?", "The app shows a withdrawal that I did not make or authorize.", "My card got trapped inside an ATM, what should I do?", "I want to find out what happened to my new card?", "How long will it take to have my card mailed to me?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "Why can't I make a transfer?", "My card still hasn't been delivered", "What currencies do you accept for adding money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is needed for the identity verification?", "pos": "with what can I verify my identity?", "neg": ["I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "why hasn't a transaction to a friend cleared yet?", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "Is it possible to have an item refunded?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "Why is there a fee on a card payment?", "Why haven't I gotten a virtual card yet?", "Can you tell me when my money transfer will go through", "Can i cancel this purchase?", "Why does top-up need to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What type of ID do you accept?", "pos": "What form of identification is accepted?", "neg": ["How do I verify the source of my funds?", "Are there any ATM's near me that accept this card?", "Is there any type of fee for currency exchange?", "How do i request more physical cards?", "I found my card! Can I link it back into the app?", "Can you help me reset my passcode? I forgot it.", "What happened to the money that I deposited?", "Why do we need to verify top-ups?", "would a visa or mastercard be more suited to me?", "Can turn my money into another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I was told to verify my identity, how do I do that?", "pos": "What documents do I need to validate my identity?", "neg": ["Can I cash deposit to top up my account", "Can I choose what card I can use", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "the product is not working, can I get a refund?", "I think you reverted my top up.", "I bought something in another country but the exchange rate is wrong", "There is a €1 extra fee in my statement", "Why did my top-up not work?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "Why hasn't my transfer from Europe gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is the identity verification process?", "pos": "what steps do you take to check identity", "neg": ["My account transfer was blocked.", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "I need another card", "European bank card for top up will come with any extra fees?", "Why was there a fee when I pulled cash?", "Hi something is going on with the app.  I see some payments I didn't make?", "I sent a payment, but the person I sent it to says they don't have it", "Why is my transfer pending when I already made it?", "I can't get my card out of the ATM", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to verify my identity. How do I do that?", "pos": "For the identity check, what kind of documents do I need to have?", "neg": ["There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.", "What do I do to unblock my PIN?", "Could I chose the date to have it delivered?", "I would like to know how my friend would be able to send me money", "Is there a way to view the history on where my funds came from?", "My balance doesn't show my deposit.", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "I'd like to order an additional card", "Can I change my PIN remotely?", "I know there's money in my account, why did my account decline me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For the identity verification, what do you need?", "pos": "How do I prove I am who I am?", "neg": ["I sent money to a person and they haven't received the payment yet.", "How do I know if my top-up went through?", "Why hasn't my refund appeared on my statement?", "Weird Direct Debit payment", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "I just transferred some money. Why was I charged a fee?", "Is there an age limit to when my child can use these services?", "I am not recognized by the app.", "I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What form of identification is accepted?", "pos": "What are the steps for the identity checks?", "neg": ["I did a transfer earlier but see that it failed to go through.", "How can I top up with a cheque?", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "I would like a physical card", "Do I get a card to keep in my wallet?", "I was charged twice for the same purchase!", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "Are there going to be fees from adding money with an international card?", "My card is stuck inside the ATM, what am I supposed to do?", "Why did my transfer not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I prove I am who I am?", "pos": "How do I verify my identity online", "neg": ["My top up isnt working", "My top up is incomplete.", "I would like to change my personal details.", "How are cash withdrawals pending?", "How old must I be to open an account?", "What is this card payment, I do not recognize it.", "I want a real card", "I would like to activate my card what do I need to do?", "How can I transfer money using my credit card?", "Why was my transaction not approved?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "why must I prove ID", "pos": "What needs to be provided for identity verification?", "neg": ["I was informed that transfers were free. I noticed I have a fee but why?", "Can I use my Apple watch to fill my gas tank?", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "How do I exchange currencies using this app?", "How do I add an existing card to the app?", "Can I use an auto top-up option?", "What can I do with a disposable virtual card?", "What are eligible holding and exchange currencies?", "Can I use this app for both USD and GBP?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't know how to verify my identity.", "pos": "What proof of identification is needed?", "neg": ["Do I get a real card?", "I have a question regarding the PIN of the card?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "I'd like to know how transferring my money into my account works.", "Are cards from the US accepted?", "After depositing a cheque my balance did not change.", "How do I take a block off my card?", "I have to quickly transfer something to China. How long will it take to arrive there?", "I received a transfer in GBP how do I change it to a different currency?", "Can I auto top up multiple times?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is necessary for the identity verification?", "pos": "For the identity check, what kind of documents do I need to have?", "neg": ["How fast are transfers from Europe?", "DO I have to be 18 to open an account?", "One of my payments was doubled", "how do I ask for a physical card?", "I didn't see the money I added to my card.", "Why haven't I seen the cash from the cheque I deposited yet?", "I need to transfer something to China. It is urgent. How many days will it take to get there?", "Reason for my card to decline", "Are there limits on the virtual cards?", "Is there a charge for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what steps do you take to check identity", "pos": "What do I use to verify my identity?", "neg": ["Why is my transfer still pending after all this time?", "I saw a payment come out of my account for a merchant I don't remember.", "How can it be that my Card is not functioning anymore?", "Why was I charged an extra fee when paying with card?", "If my identy verifacation hasn't gone through can I use my account?", "There's a cash withdrawal I am certain I did not make", "Why can't I complete the transfer?", "Help me create several temp cards every day.", "I bought some things in the morning but the payment shows as pending", "There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a full list of instructions for identity checks?", "pos": "What do you need for the identity verification", "neg": ["There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "What is the max I can top up?", "How long do I have to wait for the transfer to be finalized?", "I need to actuate my card.", "Why did my exchange rate change?", "Can you let me know why my cash withdrawal is still pending?", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "I can't see my Google Pay top up. Is it not working correctly?", "How do I replace my card before it expires next month?", "What is the time frame for european transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you need for the identity verification", "pos": "What documents are required for proof of identity?", "neg": ["Problem verifying my account", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Do you have any options to top up with a cheque on my account?", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "Is there an age limit to when my child can use these services?", "I don't think my top up worked", "why have i not got my new card?", "How long does it take for a new purchase to stop being considered pending?", "I can't find my PIN anywhere.", "Given a choice, I'd rather have Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What forms of ID work for verification?", "pos": "What are the steps for the identity checks?", "neg": ["How is the current exchange rate?", "Can I choose between Visa or MasterCard?", "How do I get a PIN?", "How do I link a new card to an existing one?", "I have received my American express in apple play, looks like top up has an issue, please help?", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "What are the disposable virtual card limits?", "I won't be pleased unless I get a Mastercard.", "I'm not able to withdraw money from the ATM but I'm not sure why.", "Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What will I need to verify my identity", "pos": "What are the steps for the identity checks?", "neg": ["I would like to transfer money into my account.", "What should I do to top up using my Apple Watch?", "Can the card be mailed to Europe?", "Will my GPB update my salary", "Is there a way to lookup where funds came from?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "What is identity check?", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "Why do we need to verify top-up?", "There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What needs to be provided for identity verification?", "pos": "What do you require for identity verification?", "neg": ["I could not get my card to work at a shop.", "How can I top up my account and which currency can I use?", "What cards and currencies can I use?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "My top-up failed to go through.", "How many payments can I make using a virtual card?", "What is the refund policy?", "Can this app exchange American and English currency?", "I was charged a transfer fee, why is that?", "Why hasn't my balance been updated from the check deposit I made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the steps for the identity checks?", "pos": "What am I going to need in order to verify my identity?", "neg": ["I made a cash withdrawl and there is a charge.  What is this?", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "How long will it take to transfer from europe?", "I need to order a new card.", "I'm interested in what your exchange rates are based on.", "How do I know it is a Mastercard ATM?", "Why did my transfer get declined?", "I wanna revert a transaction i did this morning.", "I was unable to transfer to another account.", "How do I delete my account? I am dissatisfied with the service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I'm getting my identity verified, what all do I need?", "pos": "How do I verify my identity online", "neg": ["Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "I tried to make a transfer, but it didn't work.", "Says that my top-up is incomplete?", "Help, I was charged twice!", "How do I replace my card?", "Who should I talk to or go to resolve a duplicate charge on my statement?", "To receive money are there charges?", "\nWhere can I withdraw money from?", "I answered so many questions about my identity. Why do you need this info?", "Can you tell me why my transfer is failing and help resolve?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what I need for identity validation?", "pos": "What are all of the different steps for identity checks?", "neg": ["I was wrongfully charged one pound.", "Can I use my account although the identity verification has not been accepted yet?", "How do I add my new card to the app?", "What is the function of the identity check", "I moved and would like to change my address.", "I need an actual card that I can hold in my hand, how do I do that?", "to cash withdrawals charge me?", "My card payment wasn't accepted.", "how do i avoid charges in the future", "How would I change my details?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What proof of identification is needed?", "pos": "What do you require for identity verification?", "neg": ["How much would it cost me if I transfer?", "How do I get my card into the app?", "There is a payment that is not mine in the App.", "Can you help me retrieve my card?", "Can an apple watch be used to tup-up?", "How can I activate my new card?", "Is there a fee to make a transfer?", "Where is my cash deposit in my balance?", "What happened to my Top-Up? It's not reflected.", "How do I use a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I verify my identity online", "pos": "What is needed for identity verification?", "neg": ["My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "I was charged an extra pound.", "Where do my available funds come from?", "How can I get a refund for a purchase?", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "I need to exchange foreign currency will i be charged?", "How do you do exchanges?", "I purchases several items today. Why are they still showing pending?", "Are top-ups allowed using Apple Pay?", "do i have to wait for a physical card before i get my pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what i need for the identity check?", "pos": "Show me how to verify my identity?", "neg": ["My account is locked because I used the wrong pin too many times.  Please help.p", "Why do I need to have my identity verified?", "I want a real card", "I am inquiring about your auto top up feature.", "How many disposable  cards are available per account?", "I need to change a transfer.", "Can I use a different currency with my salary?", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "i accidentally entered in my retailers information, what should i do next", "Where are the ATMs that I can use Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What am I going to need in order to verify my identity?", "pos": "What do you require for identification verification?", "neg": ["I would like to report an issue with my product and want to get it refunded", "Does this app have the same exchange rate as third parties?", "is there a way to fix my top up", "Why can't I withdraw cash from this ATM?", "How will I get my card?", "Can I update my details?", "I thought you guys offered free transfers. Why was I charged?", "What are these disposable virtual cards all about?", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "I happened to forget my passcode"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you require for identity verification?", "pos": "Show me how to verify my identity?", "neg": ["I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "Can I change my PIN at any ATM?", "I did a cash deposit to my account but it doesn't show up", "Recipient has not received the money", "There is a withdrawal on my account I didn't make.", "Why am I still waiting for a transfer?", "to cash withdrawals charge me?", "I just received my card and I'd like to activate it.", "What do I do to lock my phone after losing it so my account isn't accessed", "Why would I need a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documents do I need to validate my identity?", "pos": "Show me how to verify my identity?", "neg": ["Is there a charge for cash withdrawals? I always thought it was free.", "What do I need to do to link my new card for my account?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "Is identity verification required for me to use my account?", "Can I use app to reset PIN attempts?", "What are these disposable cards meant for?", "I did not receive all of my cash back", "Is it possible to get both Mastercard and Visa card from you?", "Can I use app to unblock my card?", "Why is it failing to top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do you require for identification verification?", "pos": "How do I go about verifying my identity?", "neg": ["I need to top up, can I use google pay?", "I want to reactivate my card, I thought I had lost it but I found it.", "Why am I being charged for the same thing twice?", "There's a payment in my history I don't recognize", "I got charged a fee for transferring money.", "I need to transfer funds from my other bank account into this bank account.", "Why is my disposable card not working?", "For topping-up is there a charge?", "can i get a card if I live in the usa?", "I want to transfer money from another account into this one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What is needed for identity verification?", "pos": "What do I need for the identity verification?", "neg": ["I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.", "Why is my beneficiary not being allowed to get payment services?", "What's going on with my card? I've tried multiple times and it never goes through.", "Am I getting charged for making a payment?", "Can I mail in a check to top up?", "The wrong exchange rate was used for my cash withdrawal", "How do I cancel a purchase?", "Does transferring money have a fee?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "I didn't withdraw cash but I see that transaction on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documentation do you accept for the identity check?", "pos": "For the identity check, what kind of documents do I need to have?", "neg": ["How do I exchange currencies using the app?", "google pay top up did not work", "I'm sure I have enough money so why didn't the store accept my card?", "Are there businesses that don't accept this card?", "How do I dispute a direct debit that I didn't do?", "Why didn't my payment process", "If I were to transfer, what would the cost be?", "What happens when I money transaction doesn't show up on the receiving side?", "Can you please check the exchange rate when I was getting cash?", "What am I going to need in order to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I need for the identity verification?", "pos": "Where do I go to verify my identity?", "neg": ["Show me how to look at the source of my current funds?", "Why did I only get $20 now the full amount I wanted?", "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "My statement shows charges for things I never purchased. Were my account details stolen?", "I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?", "How do you top-up using cash?", "I need my card to be activated right now.", "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "I can't see a top-up top-up verification code.", "How are exchange rates calculated at this bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Show me how to verify my identity?", "pos": "What do I use to verify my identity?", "neg": ["How do I use the app to exchange currencies?", "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "What would be a reason my transfer got declined?", "I don't think my top up worked", "Can you tell me why I was charged $1 for a transaction?", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "What about a auto top-up?", "Is there a limit on auto top-up?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are all of the different steps for identity checks?", "pos": "What do I use to verify my identity?", "neg": ["I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Why are you charging me fees for using my card?", "my transfer isn't there", "Transfer unable to be completed, states 'declined'", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "Why hasn't my transaction been completed?", "the exchange rate for my withdrawal is wrong", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "When are you going to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I go about verifying my identity?", "pos": "Where can I verify my identity?", "neg": ["I got married and need to change my name.", "I received a returned payment that I made.", "Am I allowed to change my PIN anywhere?", "What is taking so long on my transfer from the US?", "Is there a longer processing time for international bank transfers?", "What may be the reason that my transfer did not go through?", "Does it cost money to top up?", "Are new cards available from China?", "I'm still awaiting for the completion of the transaction.", "Can I have a mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What do I use to verify my identity?", "pos": "What works for identity verification?", "neg": ["I have a transfer from the US, How long is the wait?", "What is the function of the identity check", "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "Please explain why my top-up didn't go through.", "Explain why my card payment wouldn't go through.", "how do i get top up with cash deposit", "phone is at a hotel, can i still use app", "Why did I get a $1 extra fee on the statement?", "How much does each transfer cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "with what can I verify my identity?", "pos": "What documents are required for proof of identity?", "neg": ["is a transfer to a beneficiary allowed?", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "I can't get google pay to work right.", "How do I receive a refund for my item?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.", "can I use my card before identity verification?", "Can currencies be exchanged on this app?", "My card has not come in the mail yet.", "how do I get top up to work for my card", "Do I receive the physical card for free"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What works for identity verification?", "pos": "What documents are required for proof of identity?", "neg": ["I need a list of currencies you accept for exchange.", "Does it cost money to top up?", "Why is my money not in my account. I have already sent it out.", "Can I top up with cash", "When will you be taking orders for disposable virtual cards?", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "What do I have to do to get the contactless to work?", "How long will a transfer take from Europe?", "Does your app allow currency exchanges between USD and GBP?", "Has my account been frozen?  I tried to use my card but the ATM would not dispense cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "For the identity check, what kind of documents do I need to have?", "pos": "Where can I verify my identity?", "neg": ["My transfer is still pending, why?", "Some cash shows up on my app.", "how do i dispute a payment I didnt make", "How can I get a card sent to China?", "why was a extra fee added to my account for transfer ?", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place.", "I don't understand why you want so much of my personal info.", "What countries do your accounts send and receive to?", "If my card expires next month, will I need to order a new one?", "I didn't get the all the cash i wanted from the atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I verify my identity?", "pos": "Where do I go to verify my identity?", "neg": ["my identity hasn't been verified and i can't edit my details, what's next", "How long does it take for a top up to go through", "I seem to have lost my card.", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "card is being used by someone else", "I was charged for a cash withdrawal, why?", "My account isn't showing a transfer I made.", "I want to stop my account", "I don't see me 'top up' in my wallet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What documents are required for proof of identity?", "pos": "Where do I go to verify my identity?", "neg": ["On my transfer there was a \"decline\" message", "What will happen after my card expires?", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?", "I purchased something abroad and the incorrect exchange rate was applied.", "Shopping on line I was declined when trying to buy something.", "The refund isn't appearing in my account", "Can I receive a refund for an item I purchased?", "Is it possible to have a second card?", "Why was there an extra charge with the withdrawal of my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Supported countries", "pos": "What are the countries you have offices in?", "neg": ["Why hasn't the transaction I did to my friend arrive yet?", "Why isn't my balance updating?  I did a bank transfer and it isn't current.", "How can I deposit money to my account?", "Are EUR exchanges acceptable?", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "Top up keeps failing", "I can't get the top-up to work! What's going on here.", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "I have a duplicate payment on my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You operate in which countries?", "pos": "Do you work in Greece?", "neg": ["I moved and need to change my address.", "Can I use this app to change money?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "How can I fix this?  There is a double charge on my account.", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "Is there a specific date it can be delivered by?", "When will my deposit be processed?", "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "I'm using the app and I noticed a payment that I didn't make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a card in the EU?", "pos": "Are you available in my country?", "neg": ["Tell me why I need top-up to be verified?", "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "what I need to verify my account", "I have a new card and I need to activate it.", "Why is there a random payment in my statement?", "How simple is it to transfer money into my account?", "I checked my account today and saw that I was charged an extra pound that I did not spend.", "Where do I find my card PIN?", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "I moved so I need to change my address. How do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use it outside of Europe?", "pos": "What countries are you located in?", "neg": ["Where can I modify my details?", "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "I was charged an incorrect exchange rate for a withdrawal.", "What should I do if my physical card isn't working?", "When I was abroad the exchange rate for me was wrong.", "show me how to transfer to my account", "I have an unknown charge.", "I can't see my Google Pay top up. Is it not working correctly?", "Why does my statement show an extra fee?", "I want to do a cash deposit to top up. How do I do this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I have my residency in the US, but I would love to get a card.", "pos": "Which countries does your service work in?", "neg": ["When will my returned transaction show up on my account?", "A random charge got added to my card", "How do I top up?", "How do I know if i need a disposable card?", "What is the first step that I should take after my card has been stolen?", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Why did I only get $20 when I asked for $100?", "Why hasn't my friend received the money i sent them yet?", "Why isn't my cash deposit showing up in my account? I deposited it this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries are you in?", "pos": "I would like to know the countries you are offer services in?", "neg": ["I was charged a hidden fee when I paid with card.", "What is this extra fee that I got when I used my card to pay?", "how do i get a new card", "What do I need for the identity check?", "Will I be charged any fees if I want to add money with an international card?", "What's the phone number to freeze a card?", "If I bought something I didn't like, can I get a refund?", "Why verify the top-ups?", "What do I need to do to transfer money with my credit card?", "Okay, I found my card, can I put it back in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can someone in the US have a card?", "pos": "Do you do business in the EU?", "neg": ["I entered the wrong pin too many times and now I think it's blocked. What do I do?", "Will I be able to get both a visa and a mastercard?", "What do I do if my payment was reverted?", "Will it cost me to get a second card?", "I did a money transaction and dont have a receipt", "I made a purchase but never expected to see a fee charged for the transaction.", "Help me order my card.", "What is the number of transactions I get with a disposable card?", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "I see a direct debit charge that I did not approve"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you offer cards for those in other countries?", "pos": "What are the countries you support.", "neg": ["What are these disposable virtual cards all about?", "I refuse to verify my identity.", "Is this app capable of exchanging currencies?", "Where do i go to receive a virtual card", "how come my withdrawal rate is wrong for my cash withdrawal", "I received my salary in the wrong currency. How do I change this?", "I am not sure but someone else might be using my card", "How much is it to send out additional cards?", "I sent some money but the intended recipient says it hasn't arrived", "How do I change the PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in the UK. Can I get a card?", "pos": "Are your cards supported in the EU?", "neg": ["My app says I withdraw funds from my account through an ATM.", "I don't have a password.", "My account balance has not updated since I deposited a cheque recently.", "I need to know what foreign exchange rate I can get.", "Why is my identity verification process not working?", "I don't know my password", "Can I use my apple watch to top up?", "I would like to exchange currencies on the app. How do I do this?", "Why was I charged twice for my item!", "I have transactions that I don't recognize - I think someone is using my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "You provide support in what countries?", "pos": "Can you tell me the countries you operate in?", "neg": ["What locations allow me to withdraw money?", "I would like to know why a withdraw I made for some cash shows up as pending.", "My money transfer hasn't appeared yet.", "I can't remember my password.", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "What do I do if there is a direct debit on my account that shouldn't be there?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "If my card becomes expired what can I do?", "How do I complete the ID check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card although I'm not in the UK", "pos": "I would like to get your card in EU. Is that possible?", "neg": ["I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "The exchange rate for my cash withdrawal was incorrect", "This fee shouldn't be there after I paid with a card.", "I need help verifying my identity.", "I know I'm getting a new card but would like know when I can expect to receive it.", "I think something went wrong, I didn't get the right amount.", "My card is expiring so how fast can I get a new one and how much will it be?", "how can i transfer money from american express card", "How can I hold and exchange fiat currencies?", "The app does not know it is me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to get your card in EU. Is that possible?", "pos": "What countries can I use my account in?", "neg": ["Where can I find a list of descriptions the disposable cards have?", "What is the fee charged for using my card?", "Can you send me the actual card?", "Why did my card payment not work?", "Why did I get charged more for using my card?", "My transfer didn't work how come?", "I'd like to know where my funds come from.", "I haven't received my card yet, how long does it normally take?", "I am seeing in the App a payment that its not mine", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get one the your cards in the EU?", "pos": "Can I get a card? I live in the US.", "neg": ["why do you charge for transfers?", "What happens with the duplicate charge in my account?", "What is the limit on disposable cards?", "I have a cash withdrawal that I do not recognise.", "Do you accept Visa or Mastercard?", "What are my options for topping up, automatic and/or manual?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "What do I do if I can't get my card out of the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the countries you operate in?", "pos": "I need a new card and I live in the United States.", "neg": ["I can't find the PIN.", "Why was I not able to complete my transfer?", "what to do about stolen phone", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "I couldn't transfer money to my bank, why not?", "I want to cancel my account.", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "There is a record of payment I never submitted on the app.", "How do I exchange currencies using this app?", "where do I go to top up with cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in the EU - can I get a card?", "pos": "What countries are you supporting?", "neg": ["From which age can my kids use your service?", "How soon do cards arrive after I order them?", "I made a cash withdrawal and it is still listed as a pending transaction.", "Is it possible to change my address?", "What do I do to activate my new card?", "My transaction from earlier needs to be reversed.", "I have to quickly transfer something to China. How long will it take to arrive there?", "My exchange rate is wrong when I get cash.", "There is more than one charge on my account for a transaction.", "What does it cost to receive a SEPA transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are your cards available in the EU?", "pos": "where do you have locations at", "neg": ["Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "I don't know what this Direct Debit payment on my account is for.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "What does it mean when a transfer is \"pending\"?", "Do top-ups have limits?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "The refund isn't appearing in my account", "I want to deactivate my account.", "What are acceptable documents to prove my identity?", "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card even though I live in the US", "pos": "What countries do your accounts send and receive to?", "neg": ["What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "Please tell me which fiat currencies you support.", "What is my password?", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "How can I get my money back for a payment i didnt make", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "How come my refund hasn't appeared on my statement?", "How long is a delivery to the US?", "Why was my transfer charged a fee?", "Can i set up an auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How does a US resident go about acquiring a new card?", "pos": "Do you support all countries?", "neg": ["Why hasn't my payment shown up yet?", "What happens if I forget my PIN?", "Was there a way for me to get tracking for that?", "How come I have pending transfers?", "Am I the only one who can top-up my account?", "My daughter needs an acount.", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "Can I choose my card scheme?", "I am trying to revert a transcation I did this morning", "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are your supported countries?", "pos": "What countries do your services support?", "neg": ["I was charged the wrong exchange rate on a purchase", "What's the wait time for European transfers?", "My funds must be verified", "Do you deliver the PIN separately?", "What's the limit for disposable virtual cards?", "Can an apple watch be used to tup-up?", "My ATM card isn't working for a withdrawl", "What can I and can't do with the disposable cards?", "lost my card in atm", "Is there something that I can do since my phone was stolen yesterday?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries do you operate in?", "pos": "Where can I get a card in the EU?", "neg": ["I lost my phone, what should I do?", "What do I do to verify a top-up?", "Why can't I add any beneficiary I choose?", "Why didn't my transfer to a beneficiary go through?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "I would like to dispute a direct debit transaction", "A transaction posted twice to my account.", "I would like to have a Mastercard.", "I found the exchange rate for my cash withdrawal is wrong", "I am not sure but someone else might be using my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries are you supporting?", "pos": "Can I get a card in the US?", "neg": ["What do I need to do to link my new card for my account?", "Transaction showing up many times.", "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?", "I would like to request a card.", "I'd like to have extra cards. Will I have to pay for that?", "How can I tell if there will be a fee added to my payment or not?", "I was using foreign currency at an ATM, but the rate was typed in wrong.", "What does it mean when a cash withdrawal is pending?", "Do top-up limits exist?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Although I am not located in the UK area, may i still receive a card?", "pos": "What countries are you located in?", "neg": ["Is there a problem with the top up system? My transaction hasn't gone through properly", "Why am I not seeing the check I deposited this morning in my account?", "Does this app have the same exchange rate as third parties?", "how long does it take to reflect in my balance a top up", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "I'm still waiting for my card that was issued a week ago. What should I do?", "Why can't I transfer to an account?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Is there a fee for topping up a card?", "I transferred some money but it is not here yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries are you issuing cards for?", "pos": "Are you only able to get a card if you're in the UK?", "neg": ["Is it possible to have a second card?", "I can't add any more money.", "I've completely forgot the code to get into the app.", "Why isn't my top up showing?  Was the money reversed?", "How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "Help me get the virtual card working.", "The cash I deposited using the ATM is still pending", "I need information explaining why my top-up failed to go through", "Which ATMs accept this bill of fare ?", "Is it possible to get a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a card when i'm not in the UK?", "pos": "What countries do your accounts send and receive to?", "neg": ["I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "I withdrew some cash, when is it going to show?", "My pin isn't here yet", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I just have one additional card from the USA. Do you support that?", "Card activation is not working. What do i do?", "Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.", "Why am I still waiting for my refund", "when will my transfer arrive", "How can I transfer some money into a foreign account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in America, but I would like a card.", "pos": "can i get a card if I live in the usa?", "neg": ["|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "Why is it taking so long for a transfer to complete!", "Why did the ATM eat my card?", "What are the currencies and cards that are supported with my account?", "Is there always a charge when withdrawing money?", "I don't think I should have been charged a fee to use my card.", "I cannot get my virtual card to function.", "Where can I located the auto-top up option?", "What are the fees imposed when I make a transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where in the European Union can I get a card?", "pos": "What countries are you available in?", "neg": ["Why is a transfer I did recently still processing?", "Is there a way to tell where the money came from?", "What may be the reason that my transfer did not go through?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "Tell me what ATMs allow me to change my PIN.", "What is the process for activating a new card.", "A transaction I did to my friend hasn't arrived yet, why?", "My top-up funds aren't available yet.", "There was an unexpected fee for my cash withdrawal!", "I would like to get both Mastercard and Visa card from you if that's possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries do you support?", "pos": "Do you work in Greece?", "neg": ["Can I track the card that you sent me in the mail?", "When I'm traveling is it possible to add money automatically at certain time points?", "The app reverted the payment I made.", "What do I need to do to link my new card for my account?", "Why is there a direct debit set up in my name?", "Why am I seeing a fee for transferring money?", "There is a missing transfer on my account", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "I don't see the verification code for my card transfer.", "I have an outgoing transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get one of your cards in the European Union?", "pos": "I don't live in the UK. Can I still get a card?", "neg": ["What is the charge for topping up a card?", "How can I dispute a debit transaction?", "I was needing you to see if the exchange rate is correct from when i got cash", "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "Money transfer help? How long?", "How do I activate my card to start using it?", "Will there be any fees for top ups?", "I need to top up using a cheque", "i have been trying to top up my account with a check but it won't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm not in the UK, but can I still get a card?", "pos": "Where are you cards supported?", "neg": ["I have yet to receive my virtual card", "Can I verify my identity?", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "My card is expiring soon, How do I order a new card?", "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "is there a limit on top ups", "Any charges applicable for new card?", "I am having some difficulty verifying my id.", "I was overcharged a pound."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me what countries you offer support for?", "pos": "I live in the US and I would like to get a card. How do I go about getting one?", "neg": ["Can I use my virtual card to complete transactions for memberships?", "How long do deposits take to appear? I've been waiting for more than a week and need the money!", "My transfer was declined, why is that?", "how to get virtual card", "My credit card has been declined.", "Why is there a fee for using my card?", "What happens if my card expires?", "I don't know what my passcode is, can you help?", "Why does my transfer keep generating an error message?", "How do I verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are cards issued to people living in the US?", "pos": "Which countries does your service work in?", "neg": ["Can I make an account for my kids?", "I want to op up my account by using bank transfer. How do I go about it?", "While doing a transfer, it says declined.", "why was i charged a fee to transfer", "I was charged too many times for one transaction.", "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "Is there a way to view the history on where my funds came from?", "And do you have virtual cards instead of physical ones?", "Do you allow exchanges of EUR?", "Why did my exchange rate change?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I don't live in the UK, can I still get a card?", "pos": "What countries can I use your services?", "neg": ["How are the exchange rates determined?", "Got only $20 when I tried to withdraw $100.", "I need to change my address", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "Are you able to make exchanges to EUR?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "why did my account decline a incoming transfer", "Are there limits on the virtual cards?", "I need more money in my account. Can I add more by transferring?", "What steps do I take to unblock my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I find out what countries you service and what countries you do not?", "pos": "Do you issue cards for someone living in the US?", "neg": ["Please explain the exchange rates.", "Can you tell me my code to get into the app?", "How many active cards can I have?", "Why did it cost money to transfer funds?", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Why was my PIN blocked?", "Please help me!  My physical card isn't working right.", "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "My things were stolen and I need to know if I can still use this app.", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card? I live in the US.", "pos": "Can I get a card in the EU?", "neg": ["Is something wrong with my account, my balance didn't change after I transferred some money", "Please send my refund now.", "Can I change from AUD to GBP?", "Are there any discounts for frequent currency exchanges?", "Can you tell me about these disposable virtual cards?", "My refund is still pending", "My physical card is not working", "Can it be delivered on a certain date?", "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "I see an unauthorized withdraw."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries do you operate in", "pos": "Do you have to be in the UK to get a card?", "neg": ["I need to deposit money to my account", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "Can I set up to my account to automatically top up?", "Can I top-up my google pay?", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "Is there a reason there's an extra fee on my statement?", "There was a charge applied when I used my card.", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "new customer and filling gas for the first time today, not working,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you issue cards for someone living in the US?", "pos": "In which countries does your app work", "neg": ["I got charged for with a fee for paying with my card.", "Why would a cash withdrawal still be pending?", "I want to reactivate my card, I found it after thinking it was lost.", "I was charged too many times for one transaction.", "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "My new card needs activating.", "My card was declined", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "How do I use a check to top up?", "Do I need to verify my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is this card available to Americans?", "pos": "are there any country restrictions?", "neg": ["In the exchange and holding, what fiat is allowed?", "My card is stuck in an ATM machine, how do I get it back quickly?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "How do I verify my top up?", "Can I change my PIN at my local bank?", "How can I top up with Google play?", "How do I set up my card PIN?", "Why do my transfers keep failing?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "It seems like a transfer is pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are you cards supported?", "pos": "Are cards available in the EU?", "neg": ["Will I get charged for sending out more cards?", "How long is the transfer?", "My PIN seems to be blocked, help me access it?", "Why am I being charged for ATM fees?", "Why isn't the transfer to my account showing up?", "My card data has been exposed.", "What could the reason be that my payment card was declined?", "I do not have the information to verify my identify.", "Why has my payment not transferred?", "The card payment didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you work in Greece?", "pos": "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "neg": ["If I was travelling abroad, would I be able to hold currencies in euros?", "I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?", "Why would the app show a withdrawal that I did not make?", "My identity hasn't been verified.  Can I use my account?", "Why hasn't my transfer from Europe gone through?", "Which currencies will you exchange?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Please help me with my card.  It won't activate.", "Is there a limit to using a disposable virtual card?", "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support all countries?", "pos": "How do I sign up for a card if I'm in America?", "neg": ["There is a withdrawal in my account I didn't make.", "What is the minimum age required to open an account with your service?", "Give me a refund", "What is the reason for the fee charge on my transfer?", "I dont have identification", "I would love one of the virtual cards!", "My top up isnt working", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "Is there a way to link the card i just got?", "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in Germany. Is that one of the countries you are in? What other countries are you in?", "pos": "In which countries can I get a card?", "neg": ["What needs to be done to activate and use a card?", "Why is this payment pending?", "Are currency exchanges free?", "Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.", "Is it possible for friends to top up my account?", "Are there businesses that don't accept this card?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "As far as courtries go which ones are supported?", "pos": "can I use it in any country?", "neg": ["I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "Is there a reason why my card was declined when I attempted to withdraw money?", "Can you tell me why my transfer is pending still?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "Why did I get charged when getting cash?", "The atm didn'y give me all the cash", "Can I get some help activating my new card?", "How do I find my PIN number?", "Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries are you located in?", "pos": "Can I apply for one of your cards if I live in the EU?", "neg": ["What do I do if I do not recognise a cash withdrawal?", "How come there is a $1 extra charge on my statement?", "Will my money be of equal value when I travel abroad?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "Why did the ATM take my card and keep it?", "Why is it important to verify my identity?", "Why have I received a rebate for my payment after a week?", "How can I fix this?  There is a double charge on my account.", "My card got charged twice for the same thing!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries are you available in?", "pos": "Is it possible for a person who lives in the US to get a card?", "neg": ["What does it mean to have a pending cash withdrawal?", "I want to activate my new card.", "Is my top up not working?", "The refund isn't appearing in my account", "The atm didn't give me all my cash", "Do I need to pay extra for exchanging currencies?", "Is it possible to track the card you sent me?", "Is it possible to delete the account?", "What forms of ID work for verification?", "My card isn't letting me purchase something and I wanted to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are cards available in the EU?", "pos": "Can I get a card that works in other countries like Africa and Indonesia?", "neg": ["Was my transaction reverted with my card?", "I sent money to someone but they haven't gotten it, what's going on?", "My card did not work at store.", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "The exchange rate applied is wrong for my international purchase.", "How long will it take to receive my money from my transfer transaction?", "There is a card payment that I'm not recognizing.", "What do I do after the ATM takes my card.", "How do I use the app to exchange currencies?", "What is the first step I need to make for being able to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can an American resident apply to get a card?", "pos": "Are you available in my country?", "neg": ["I have an account that is empty of funds. Can I transfer some from another bank?", "Looks like my card payment was cancelled.", "Why do you need all these details about my identity?", "I got a new address and need to change my old one.", "Is there a top-up limit that I have to stay under during a given period of time?", "How do I order another card?", "details need to be modified", "What are the disposable cards for?", "Is it possible to hold money in multiple currencies?", "If there isn't a lot of money left, will it automatically top-up money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get support?", "pos": "What are the countries you support.", "neg": ["Is there a charge for using an European bank card for top up?", "Can you tell me why the transfer isn't showing up on my account?", "Can I get a Visa instead of a MasterCard?", "I need to cancel a transfer", "Why do I see an extra €1 charge on my statement?", "Do you have any fees if I want to add money using an international card.", "Is there a topping up limit?", "why does it take so long to verify my id", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "Is there a limit to using a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please list the countries you support.", "pos": "I'm in the EU. Can I get one of your cards?", "neg": ["Why am I getting double charged for multiple transactions?", "How long does it take for money to transfer as my balance hasn't been updated", "I have not been able to use this card.", "I need to verify my identity. How do I do that?", "What are the various currencies and cards that you offer support for?", "I made a transfer recently but it has not changed on my dashboard.", "I have a problem with a transfer. It didn't work. Can you tell me why?", "Please delete my account and personal information.", "I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "Can you please inform me of the restrictions for the disposable cards."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Please tell me how to get a card if I reside in the US.", "pos": "I need a new card and I live in the United States.", "neg": ["want to get a new card in china", "i have tried everything to complete a transfer but can't, what should i do next", "Why did you charge a fee when I withdrew from an ATM?", "When will my top up be applied?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "What are the fiat currencies used?", "Why is top up not working if I use my American express with my apple pay?", "Is it possible to use my apple watch for topping up?", "What do I do if my disposable virtual card doesn't work?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in the US and I would like to get a card. How do I go about getting one?", "pos": "Where can I get a card in the EU?", "neg": ["I would like to top up my account with a bank transfer, is that allowed?", "new customer and filling gas for the first time today, not working,", "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "Is there a reason my top-up has not gone through?", "I want to top up by card", "Do I get charged if I am receiving money?", "How long will a transfer take from Europe?", "How to I close my account?", "If I exchange currencies on a frequent basis can I receive a discount?", "Can you send me the actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries are represented?", "pos": "I need to get a card, but I live in the US.", "neg": ["I was charged a fee for a transfer.", "my friend has not got the money I sent last week.", "Why hasn't my payment shown up yet?", "How do I request a disposable virtual card?", "How many times can I auto top-up?", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "My card was charged more than expected.", "There is a single payment on my card which shows as pending.", "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "Why was I charged for payments? You didn't warn me about additional fees."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am in the EU. Can I get one of your cards?", "pos": "How do I sign up for a card if I'm in America?", "neg": ["My daughter would like a card from my account?  Can I do this?", "I need to refund my item, can you please help?", "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "My money I had was gone and I could not get gas!", "I already have a card and want to link it", "Any charges applicable for new card?", "The exchange rate for the money I took out in a foreign country is wrong.", "I have not been able to use this card.", "I'm trying to verify my top-up card, but I can't find the code...?", "I want a refund on this."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I just moved to the US how do I get a card?", "pos": "Can I apply for one of your cards if I live in the EU?", "neg": ["Please explain the exchange rates.", "I would like to change my personal details.", "My transfer says pending. What does that mean?", "How do I start auto top up?", "How much does it cost for a physical card?", "Can Google Pay be used for top up, please help?", "What do you charge for an exchange fee?", "Tell me about verifying top-up", "I'm having trouble proving my identity", "Show me where to order my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I sign up for a card if I'm in America?", "pos": "what countries can i use my card in", "neg": ["Where is the PIN number found?", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "Why was I charged twice for my item!", "How long does it take for me to get my new card?", "Where is my card PIN?", "What is your maximum top up limit per day?", "Tell me how to delete my account.", "Is my PIN sent separably?", "Can you explain your exchange rates basis?", "If I add money with an international card, are there any fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i live in portugal. do you operate here?", "pos": "What countries can I use the card in?", "neg": ["If I have a physical card can I link it?", "I need to cancel a transaction please!", "I would like it if I could get an item refunded", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "I was charged an incorrect exchange rate for a withdrawal.", "Is my card activated?", "My payment has an incorrect exchange rate.", "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "There is a direct debit payment that I did not make.", "There is a direct debit transaction that I did not authorize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are these cards available in europe?", "pos": "How do I know which countries you provide service in?", "neg": ["I used foreign currency to buy something and I think the rate applied is incorrect.", "Please tell me what this direct debit in my statement is", "I would like an extra card.", "Can I use as many top-ups as I want?", "Hey, I have my card, how do I get it to show in the app?", "My statement shows different transaction times.", "What services can I use to top up?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "No Visa please. I want to continue with Mastercard.", "Can I exchange currencies with the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you only able to get a card if you're in the UK?", "pos": "Will my new card work outside of the EU?", "neg": ["Please help revert my transaction from this morning.", "are you sending me my card?", "Can you tell me where to go to get a disposable virtual card?", "when will my transfer arrive", "What caused my top up to be reverted?", "Do I need a photo ID to activate a my new card?", "Do you support top ups?", "i cannot find my card PIN", "Why did you charge me extra for withdrawing money?", "What are the reasons to be charged a fee on card payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is there anywhere  In the  Eu  this card can not be delivered in", "pos": "Can I get a card if I don't reside in the UK?", "neg": ["do you offer refunds? i would like to return purchase.", "Why isn't a refund showing on my statement?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "My billing address changed and I need to update my information.", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "How can I periodically check the delivery of the card you sent?", "I hate this company! Can you delete my account?", "I need to transfer money into my account, HOW?", "There is a fee for a transfer, please explain that to me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "i want to get a card but i live in the US", "pos": "Is it possible for a person who lives in the US to get a card?", "neg": ["Will I receive all the money sent to my account by SEPA transfer?", "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "I want a mastercard", "Is it possible to obtain both a Visa and a Mastercard from you?", "I don't want to use this method to identify myself.", "Where is my top-up verification code?", "Where do I go to edit my personal details on my account?", "There's a payment with my card that I didn't perform. I don't know that name shown.", "i need to proof my identity to you why and how?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you located in other countries?", "pos": "From what countries can I use an account?", "neg": ["Are there any restrictions for the disposable cards?", "I attempted to top up using my card, but now the money just disappeared?", "I don't have a way to prove my identity.", "There is a record of payment I never submitted on the app.", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "Tell me what I need to do to activate my card.", "Are there any extras for exchanging currency?", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "Why did I get charged one pound seemingly randomly?", "How long is a delivery to the US?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries do you currently support?", "pos": "I don't live in the UK. Can I still get a card?", "neg": ["I could not transfer to a beneficiary", "Why did my top-up not work?", "Please show me how my friend can send me money.", "How do I know where the funds come from?", "Why did using an ATM cause me to have an extra fee charged?", "I need my card immediately.", "I am still waiting for a transfer to show", "what are you going to use my identification details for?", "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In which countries does your app work", "pos": "Can I use my card in Austria?", "neg": ["Why is it necessary to verify the top up?", "Can I still use my account without verifying my identity?", "my balance has not changed, despite depositing a cheque", "Which merchants accept this card?", "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "How can I change the currency I'm exchanging from AUD to GBP?", "Who can send me money?", "When will my returned transaction show up on my account?", "The transfer I tried to make failed.", "What does it mean if my cash withdrawal does not show up properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i get a card if i live in the US?", "pos": "How do I get a card if I live in the US?", "neg": ["The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "Can I receive money in a different countries money?", "I tried using my card at multiple vendors and now it's not working.", "If I want to select a new PIN what do I do?", "I have not received a refund.", "Tell me why I need top-up to be verified?", "I think someone is using my card without my permission!", "Are there any limits if I use these virtual cards?", "I've transferred money into my account but the balance is the same"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card if I don't reside in the UK?", "pos": "I live in the EU.  Can I order one of your cards?", "neg": ["Why was I charged $1 in a transaction?", "I want to use auto top-up. Is there a limit?", "How much do I have to pay if I want to transfer money?", "I have a transaction showing up more than once.", "When will I get a virtual card? I haven't gotten one yet", "I don't recognize a purchase that was made with my card.", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "i have tried everything to complete a transfer but can't, what should i do next", "Why was my account assessed a fee?", "How can I get a refund for an item I purchased but has not yet arrived?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries do you work with?", "pos": "can I use it in any country?", "neg": ["The funds I transferred are not in my account", "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "I want to top up my account by a bank transfer, but will I be charged?", "what is my monthly spending limit because i was refused my money at an atm", "where can I see who sent me funds", "My card is missing.", "How do I begin the process of a refund?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "I need to stop a transaction that I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where can I get a card in the EU?", "pos": "Where are you present globally?", "neg": ["Can this app exchange American and English currency?", "I have a new card. How do I activate it?", "Are there any charges for European bank card for top up?", "I lost my card, what do I do now?", "When did you send me my new card?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "Why is my withdrawal from the ATM still showing as pending?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "I was issued a card about a week ago. why hasn't it come in yet?", "Help me verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use this all over the world?", "pos": "I need to get a card, but I live in the US.", "neg": ["My credit card for was not approved for a top-up transaction.  What happened?", "I want to know about your refund policy.", "Hoe do i use my credit card to transfer money?", "Do I have to go to an actual bank to change my PIN?", "There was a problem with the exchange rate on a purchase.", "How do I change to AUD from GBP?", "What do I do to activate my new card?", "Will you accept my salary if it's in another currency?", "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "What's the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are you available in my country?", "pos": "What are the countries you have offices in?", "neg": ["I got a declining message during a transfer? please tell me why", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "What are the steps for identity checks?", "Please cancel my last transaction.", "My card payment has been cancelled", "Can friends send me money?", "Can I see where my money came from?", "What ATMs can I use my card?", "Why is top-up verified?", "My card hasn't been working when I try to use it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I have a card even if I am not living in the UK?", "pos": "can i get a card if I live in the usa?", "neg": ["Are there specific ATM's I can use with this card?", "How can I see the progress of delivery of the card that was sent?", "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "am afraid someone may have gained access to the info on my card.", "I don't see any change in my balance.", "What should I do if I think that someone might be using me card?", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "Are all European currencies available for holding and exchange?", "Can my salary be received and transferred to my current currency in my country?", "Is there a charge for getting my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I apply for one of your cards if I live in the EU?", "pos": "can usa residents get a card?", "neg": ["I already have a card and want to link it", "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "Can I use google pay for topping -up", "My transfer is still pending, why?", "atm ate my card", "Can you tell me where to find my top-up verification code?", "When will a refund post to my account?", "There is a payment with my card which i definitely did not do.", "Can you assist on apple watch top ups?", "I made a mistake on the last transfer I made, who must I speak with to cancel?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card in the EU?", "pos": "Do you have to be in the UK to get a card?", "neg": ["I was refunded the money for something I bought already.", "I would like some more physical cards, what is my limit?", "How do I withdraw money?", "If I exchange currencies on a frequent basis can I receive a discount?", "Can you tell me your exchange rates?", "why was i charged a fee to transfer", "Is American Express supported for adding money into my account?", "What should I do to top up using my Apple Watch?", "is there a limit to top up", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are cards available to those outside of the UK?", "pos": "I need to get a card, but I live in the US.", "neg": ["What is the fee if I use a European bank for a top up?", "I added money to the card but the transaction didn't go through", "What do I do to link my new card?", "There is a fraudulent payment!", "I checked the app and my balance has not been updated for the cash or cheque deposit.", "In what increments can I top-up my card?", "There is a direct debit fee in the App that I didn't do.", "Why won't my transfer go through?", "Some cash withdrawal that I didn't make showed up in the app.", "I tried to get cash but it was declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries are supported", "pos": "I would like to know the countries you are offer services in?", "neg": ["My top-up was reverted by the app.", "Is the PIN separately delivered?", "I tired but an unable to activate my card.", "Do I need to do something to get a new card once it expires?", "How do I use my card to top up?", "What's the expected wait time to recieve my new card?", "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "I have a question about fee for cash withdraw.", "Why was I charged for cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need to get a card, but I live in the US.", "pos": "What countries can I use the card in?", "neg": ["My disposable virtual card won't work.", "I don't recognize a purchase that was made with my card.", "top up for my american express card is not working", "Where do I pay with my card?", "Contactless payments need to be enabled for my card.", "Is there a way I can get a Visa card?", "Can i use this card at any store?", "How many days to deliver to a US customer?", "I can't see my top up in my wallet!", "Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can usa residents get a card?", "pos": "Can the card be mailed to Europe?", "neg": ["Can you tell me why I was charged to withdraw cash?", "Is it possible to track the card you sent me?", "Why was I charged a fee for transferring money", "Do I need to speak to a representative to change my pin?", "My card expires soon, will you send me one automatically?", "Was I charged extra for using my card?", "I'm really concerned because I only made one transaction, but it's appearing multiple times.", "What is the process to change my PIN?", "I was charged a fee when I transferred my funds, why?", "Why did I get charged when getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you have to be in the UK to get a card?", "pos": "What countries can I use your services?", "neg": ["I want to know which currencies and cards are supported, can you provide a list?", "Are you okay with exchanges to EUR?", "Please help me!  My physical card isn't working right.", "Do I need to order a new card if mine is expiring?", "Can I top up with cash", "Can this app be used to exchange currencies?", "I don't think the transaction has gone through, so can I cancel a transfer?", "It's been more than a week since I had a return charged to my card, why hasn't it showed up?", "Why did my credit card get declined for top up?", "Can I get an item refunded?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the countries you support.", "pos": "Who gets support?", "neg": ["Can you tell me why I wasn't able to complete my transfer?", "Where do I get a virtual card?", "How come there is a duplicate charge on my card?", "Do physical cards cost money?", "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "I was declined when I tried to withdraw cash!", "I want to know your exchange rates.", "What do I need for activation of my card?", "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "Is there a reason why top-up needs verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries have access to this service.", "pos": "Can I get a card in the US?", "neg": ["What can I expect at card expiration?", "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "How do I activate auto top-up when traveling?", "What is the exchange rate for EUR?", "My account seems a bit off and getting weird charges.", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "Can I use a check to top up?", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "Can I exchange from USD to GBP?", "Why am I charged a fee when using my debit or credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries can I use the card in?", "pos": "What countries can I use my account in?", "neg": ["Tell me why my card payment was declined.", "how do I know where I can get money withdrawn?", "left my phone at hotel, cant use app", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "I did a cash deposit to my account but it doesn't show up", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "I did not receive all of my cash back", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "Why was my PIN blocked?", "Which ATMs am I allowed to get money from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I reside in the US, but I want a card.", "pos": "Do you do business in the EU?", "neg": ["why did my payment revert", "What are the steps to get my card back that was kept by the ATM?", "Would you give me a mastercard and visa?", "Do I have to go somewhere to activate my card?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "\nI can't seem to be able to use my card\n\n\n", "What is the currency exchange fee?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "want a new card what are the fees", "Why would my payment still show as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I want a card, but I'm not in the UK- can I get one still?", "pos": "In which countries can I get a card?", "neg": ["I have one other credit card from the US. Do you take that?", "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "Where are the ATMs that I can use Mastercard?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "It kept my cash", "I'm going to travel, can I have it add money automatically in certain intervals?", "I want to activate my card, how do I do it?", "I don't understand why I'm being charged for using my card.", "i need to trace a deposit", "I do not recognise this card payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How many countries do you work in?", "pos": "can i get a card if I live in the usa?", "neg": ["I cannot make a transfer to another account.", "Why was there a transfer fee on my account?", "Can you provide information for freezing my card immediately?", "Do you have a problem with EUR exchanges?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "Please explain why the funds I added were returned to my account.", "Is it possible to have a discount for exchanging currency frequently?", "My money disappeared right when I tried to top up", "I am here to change my adress.", "The amount of cash I received did not match the amount I requested"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is this open to residents of all countries?", "pos": "What are the countries that you operate in?", "neg": ["I can't seem to be able to use my card", "I withdrew money and got a fee, please explain", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "Can I set up to my account to automatically top up?", "I have been charged two times for one transaction.", "What is the procedure for me to get more cards on my account?", "If I want to select a new PIN what do I do?", "How old do my kids need to be to open an account?", "My card doesn't work when I use it.", "What do you do to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card that works in other countries like Africa and Indonesia?", "pos": "Can the card be mailed to Europe?", "neg": ["Why do we need to verify top-ups?", "i did not get any money but still was charged", "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "My top up isnt working", "Can I have a spare card for this account please?", "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "Why can't I edit my personal details?", "Is it possible to exchange currencies using the app?", "My product was faulty.", "According to the app, I got cash from an ATM but I haven't made any transactions."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "where do you have locations at", "pos": "May I get one of your cards?  I live in the EU.", "neg": ["I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "I got double charged from something, what can I do?", "I need to know which fiat currencies I can use with you.", "If I top-up by using a trasfer are there charges that applied?", "I want to take some funds from my other bank account and add them to this one.", "Can I use my account although the identity verification has not been accepted yet?", "Can you close my account please?", "Please assist me in activating the card.", "I don't recognize the direct debit payment from the app.", "Can I check my recent refund in my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is it possible to get a card outside the UK?", "pos": "Can you tell me the countries you provide support for.", "neg": ["Why verify the top-ups?", "I lost my phone and need help so someone doesn't access my account.", "I am worried about fees for top up cards?", "I did a transfer and was charged a fee that I shouldn't have been!", "The exchange rate applied is wrong for my international purchase.", "I have not received a refund.", "My card failed to work when I was shopping in a store", "When will my top up process?", "How do I go about exchanging currencies with this app?", "can i get a virtual card online"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in the EU.  Can I order one of your cards?", "pos": "can I use it all over the world?", "neg": ["Can I tell if my top off didn't work?  It doesn't seem to have.", "What are the requirements to open an account for a minor?", "I need some money transferred ASAP, how long does the process take?", "What are the steps for  making a transfer for topping up?", "How many disposable cards am I allowed to have?", "I am missing a refund amount on my account.", "Let me know what the steps for the identity checks are", "If I want a friend to top off my account, can they?", "My top-up was rejected by an app.", "I used my card to make a payment and wondered why the payment was reverted?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries do your accounts send and receive to?", "pos": "I don't live in the UK. Can I still get a card?", "neg": ["I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?", "I would like to transfer money into my account.", "I placed a cash deposit in my account but I can't see it yet.", "I don't see the verification code for my card transfer.", "I am unable to access my app due to forgetting my passcode.", "How can I top up with my apple watch?", "Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.", "I put money into my account in the form of a cheque, but my balance did not change.", "How do I receive a refund for my item?", "Where is the cash I deposited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Who gets support?", "pos": "I live in the EU, can I get one of your cards?", "neg": ["Is it possible to get both Mastercard and Visa card from you?", "Please assist me with activation.", "Why did using an ATM cause me to have an extra fee charged?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "How do I obtain a second card?", "Do you have any card fees if I want to add money using an international card?", "what amount of time does it take for a transfer to reflect and be available", "Why is my friend not getting a transaction arrival yet?", "My card payment has failed.", "When I use my card, it says decline?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I use it in any country?", "pos": "Which countries does your service work in?", "neg": ["What do I do if a transaction shows up twice?", "what is the amount of disposable cards I can have?", "Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?", "Why was the price higher when I paid with my card?", "There's something wrong on my bill. A transfer fee should never have been added.", "My transfer still says pending", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "What has to be done to verify my identity?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can i get a card if I live in the usa?", "pos": "can I use it all over the world?", "neg": ["Can this app take my salary?", "How many years old do I have to be?", "Is my daughter eligible to open an account?", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "I can't log in", "You promised no fees but now I've got one. What the hell!?", "what is the fee for a transfer into my account", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "What is this cash withdrawal on my statement?", "How do I reactivate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I am not in the UK can i get a card?", "pos": "Do you support countries other than mine?", "neg": ["Why do I get a fee every time I transfer?", "Is it possible for me to give my daughter a second card for this account?", "The app does not know it is me.", "The app is saying I made a withdrawl but I didn't.", "When will a cash withdrawal show up?", "Can I receive a refund for an item I purchased?", "There is no way for me to prove my identity.", "I happened to forget my password", "I want to get rid of the account, and delete personal information .", "What do I do?  My card is broken."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "what countries can i use my card in", "pos": "Which countries are you available in?", "neg": ["There was an extra fee when I paid with the card.", "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "When will my new card arrive?", "My payment was cancelled", "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "I deposited a cheque, but the balance hasn't changed yet.", "What do I have to do to cancel a transfer?", "how to recover my passcode", "app malfunctioning, does not know its me", "Why was I not able to get cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you support countries other than mine?", "pos": "are there any country restrictions?", "neg": ["Is there a tracking number for the card you sent me?", "Is it possible for friends to top up my account?", "Is it possible to get a refund for the item?", "There was a limited amount of money available at the time of my transaction.", "How do I get my card out of the ATM?", "Is there a specific date i can have it delivered?", "How old do my kids need to be to open an account?", "Tell me what ATMs allow me to change my PIN.", "How many currencies can I have money in in my account?", "What is the reason a transfer shows as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I don't live in the UK. Can I still get a card?", "pos": "Do you provide cards to people not in the UK?", "neg": ["What is your exchange rate between UK pounds and Russian rubles for my last transaction", "Are there any charges for receiving money?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "I was only given $20 after trying to withdraw $100", "What does it mean when a transfer is \"pending\"?", "Can you explain the various transaction times shown on my statement?", "Help!  The app has an ATM withdrawl that I didn't make.", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "My card payment has not been withdrawn from my account", "What are the rules for a top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I get a card in the US?", "pos": "May I get one of your cards?  I live in the EU.", "neg": ["How do I get a virtual card on my device?", "I was checking my statement and I think one of my card payments has reverted", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?", "When I went to get cash, it was declined!", "Are you sure this is the interbank exchange rate? This rate is really bad.", "Why did I get declined during a transfer?", "limits on top ups", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Where are you present globally?", "pos": "What countries do your services support?", "neg": ["I put some money in my account the other day but now its gone? Why is this?", "How do i cancel a charge?", "I have a canceled top-up and wanted to know about it.", "Why didn't I receive the right amount of cash?", "I have transfered to my account before but it is being declined now?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "What is the reason a transfer shows as pending?", "Can you tell me why my card payment did not work?", "Can I get an auto Top-up?", "Tell me why there is a charge on my cash withdrawl."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries does your service work in?", "pos": "How do I know which countries you provide service in?", "neg": ["I need to hold money, what currencies can I use?", "What are the benefits of a disposable card?", "I already got my item but just got my money back", "Where are the Mastercard ATMs?", "How do I fix my card if it is broken?", "Can I use my Apple watch to fill my gas tank?", "Currently my card is broken.", "I forgot what my pin number is and now am blocked can you help me get in?", "Do you offer a discount for those who perform frequent currency exchanges?", "Can I tell what business will take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "can I use it all over the world?", "pos": "How do I get a card if I live in the US?", "neg": ["Why hasn't my transaction arrived?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "Where is the money I put in the bank?", "My statement does not reflect that a refund has been issued", "How old does one need to be?", "what steps do you take to check identity", "The ATM stole my card!", "Will you charge me for exchanging foreign currencies?", "I exchange currencies a lot.  Can I get a discount?", "How old do kids have to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Any chance of getting the card outside the UK?", "pos": "Can the card be mailed to Europe?", "neg": ["Can I give a second card for this account to my daughter?", "I wanted to know why there is a transfer of mine pending.", "Where can I find Mastercard ATMs?", "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?", "What does it mean if my payment was reverted?", "Is American Express supported for adding funds?", "I am yet to receive the money in my account how long will this take?", "Why did my transfer to a beneficiary fail?", "Are there specific ATM's that I can draw money from?", "Where can virtual cards be ordered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "May I get one of your cards?  I live in the EU.", "pos": "I would like to know the countries you are offer services in?", "neg": ["I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "Is there a charge for exchanging foreign currency?", "Any place that takes Mastercard would be fine.", "I don't know where the top-up verification code is.", "Why is my refund not showing up on the statement?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "what documentation do I need for the identity check?", "What is the limit on Auto top?", "Where did my deposit for my source of funds come from?", "I would like to get some extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I live in the EU, can I get one of your cards?", "pos": "Will my new card work outside of the EU?", "neg": ["Will I be charged for adding money by transfer?", "Do you ship your cards anywhere?", "Why am I seeing a direct debit thats not mine?", "Am I able to Top Up with Apply Pay?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "Do I have to pick a creditcard brand?", "I urgently need to transfer something from China. How long can I expect it to take?", "I was double charged at a restaurant can you take the second charge off?", "I can't use my card because it is not working.", "Why did my payment go back to my account when I bought something?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Which countries are you available in?", "pos": "What countries can I use my account in?", "neg": ["My transfer says pending. What does that mean?", "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "I'd like to have it delivered on Saturday.  Is that possible?", "My card will not work", "Are there any charges for receiving money?", "The transfer was accepted but now it's stuck on pending. When will it go through?", "How do I order a new card when my old one is ready to expire?", "Cash withdrawal was incorrect at ATM.", "What is the maximum I can top up?", "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you provide cards to people not in the UK?", "pos": "Can you tell me the countries you provide support for.", "neg": ["Why is it saying my card payment is declined when I made it?", "What's my pin number?", "who should i contact if my refund doesn't go through?", "My credit card has been declined.", "There is a strange payment on my card.", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "Where are you getting your exchange rates from?", "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "Will my card be here soon?", "Declined, transfer not completed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Are your cards supported in the EU?", "pos": "If I don't live in the UK, can I get a card?", "neg": ["With this app, will I be able to exchange currency?", "I look but I see no virtual card. Why is that?", "Where can I do a cash withdrawal?", "How do I validate my identity.", "Which fiat currencies are compatible for exchange and holding?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "Can I use my account now, even though my identity verification has not gone through yet?", "I can't figure out how to transfer money into my account.", "Can i add a new currency to my account?", "Are you okay with exchanges to EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the countries that you operate in?", "pos": "How do I know which countries you provide service in?", "neg": ["Why is checking my identity important?", "I see a direct debit that isn't mine? How can I get my money back?", "What is the refund process?", "Delete my account now please.", "Can I auto top if I'm low on funds?", "I think my top up has been reverted", "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "I took out money from the ATM and it's still showing as pending?", "I got charged twice for the same payment. Please removed the pending payment. Thank you.", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can the card be mailed to Europe?", "pos": "Do you do business in the EU?", "neg": ["Can I get a new card even though I am in China?", "I forgot my password to get into the app!", "Can I use my Apple Watch to pay for gas?", "Even though I added money ey to the card, I couldn't use it", "Can someone assist me with activating my new card?", "I could not use my card in a store.", "I tried to top-up but it got denied.", "When will I have access to my pin number?", "Why is there a charged fee for debit or credit card payment?", "what is the status of my refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can you tell me the countries you provide support for.", "pos": "From what countries can I use an account?", "neg": ["I want to change the wrong exchange rate.", "I need to modify my details.", "Is it possible to delete the account?", "Where can I check to see where the money in my account came from?", "Do you ship your cards anywhere?", "The transfer was accepted but now it's stuck on pending. When will it go through?", "My app is showing a cash balance that I did not receive.", "Who can purchase a disposable virtual card?", "What are these disposable virtual cards all about?", "Why has my payment been declined? I paid by card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries are getting support?", "pos": "How do I know which countries you provide service in?", "neg": ["Why did my transfer fail?  What can I do?", "Why has my card declined", "Is the cash withdrawal going to show?", "How does your app transfer the money", "How many transactions can I do with my disposable card?", "I am interested in a Visa or Mastercard. Do you offer them?", "My passcode was denied.", "Can I transfer my payroll to the bank?", "i did not get any money but still was charged", "I left my phone at the hotel I was staying at so I can't use the app!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I live outside of the UK am I still eligible for a card?", "pos": "Will my new card work outside of the EU?", "neg": ["I usually don't get charged for transfers, why was I this month?", "Could you assist me in finding my lost card?", "Is it possible for me to give my daughter a second card for this account?", "Can I make an account for my kids?", "How do I begin the process of a refund?", "What are the steps to reset my passcode?", "If I need to cash foreign transfers, how does that work?", "I think there was an error in your exchange rate.", "What do I do if I can't access the app?", "I withdrew cash and was charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries can I use your services?", "pos": "I'm in the EU. Can I get one of your cards?", "neg": ["I didn't want to make a transaction, I want to revert it", "What fees to you have for top ups?", "I want to top up by transfering accounts, What do I do?", "This place has been too much work so I'd just like to close out my account & be done.", "If US cards have a top up charge, what is it?", "I lost my phone. Can I use my card without the app?", "I would like to exchange currency  What types are there?", "I wasn't allowed to transfer to my account", "Is there a certain age I need to be?", "I need to cancel a purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries can I use my account in?", "pos": "Is this card available to United States Residents?", "neg": ["Will I get Visa or MasterCard?", "Why can't I withdraw money?", "how do I get my card to show in the app?", "What proof of identification is needed?", "Can I top-up any amount?", "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?", "What is taking so long on my transfer from the US?", "My balance was not updated after transferring money.", "How do I reactivate a card I thought I lost?", "My top-up is taking a while to process!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "are there any country restrictions?", "pos": "Can I use my card in Austria?", "neg": ["My top-up has been reverted and I would like to know why.", "Why did the ATM cancel my transaction", "Is my card accepted anywhere?", "What amount can I top-up?", "How much will I be charged for exchanging foreign currency", "I want to get a Visa and Mastercard, is it possible to get both from you?", "Is there any reason why my card didn't work when I tried to top up?", "Where do I access the auto top-up function?", "There is an extra small charge on my card! What do I do?", "My phone is missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries do your accounts support?", "pos": "How do I know which countries you provide service in?", "neg": ["Can you tell me what the exchange fee is?", "I lost my phone, what should I do?", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "Why did my card payment get declined?", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "I want a disposable virtual card, how do I do that?", "What are the charges for topping up US card?", "Why has my top-up not worked?", "How do I fix a transaction to the wrong account?", "I signed up, but don't have a PIN. Where can I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "From what countries can I use an account?", "pos": "I need a new card and I live in the United States.", "neg": ["Are there any restrictions for the disposable cards that I need to be aware of?", "My transfer is still pending", "Am I allowed to use different currencies?", "What age do you have to be?", "Card payment is showing as pending", "What do I have to do to get the contactless to work?", "I need a new PIN number.", "I recently transferred some cash, but the balance has not changed.", "How can I tell if an AMT will take this card?", "Can I exchange an item for a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I get a card if I live in the US?", "pos": "Do you do business in the EU?", "neg": ["When I withdrew my money, why was there an extra charge?", "How can I get my card out of the stupid ATM that ate it?", "How to activate Google Pay for top up?", "Do I have a $1 extra fee on the statement?", "I am unable to get cash from the ATM", "Do you have a list of cards and currencies you support?", "Some cash was withdrawn in the app, but I did not do it.", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "Can I add funds directly from my Apple Watch?", "how much is the fee for topping by card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What countries do your services support?", "pos": "How do I know which countries you provide service in?", "neg": ["I'll send a check to top up my account", "I can't see the transfer that I put in.", "I refuse to verify my identity.", "Are there any fees to get additional cards?", "I know I'm getting a new card but would like know when I can expect to receive it.", "Is there a way to link cards if I have one of yours?", "Why has another fee been placed on my statement?", "Is there a way to top up using my Apple Watch?", "Is my account accessible even though my verification of my identity has not passed yet?", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Will my new card work outside of the EU?", "pos": "Is this card available to United States Residents?", "neg": ["What exchange rate will I receive?", "How does someone else top up my account", "What is the best way to get my virtual card?", "I paid with a card and there is an extra charge. Why?", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "How do I verify my identity online", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "Need help to get my card to work.", "Can you tell me if there are limits to disposable virtual cards?", "Which card would I get, Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Is this card available to United States Residents?", "pos": "In which countries can I get a card?", "neg": ["Can I reactivate a card?", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "I just checked my statement and saw a $1 charge, why is it there?", "How to order my card?", "My identity verification didn't work", "My friend would like to send me money. What are the options available to them?", "I lost my phone, what should I do?", "Why is there a pending time on my transfer?", "disposable virtual card can be ordered where?", "I bought something and want the money refunded can I get some help with that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "If I don't live in the UK, can I get a card?", "pos": "Do you do business in the EU?", "neg": ["My top up did not complete.", "what is this charge i didnt do it what can i do", "Is there any way I can get more physical cards to use with my account?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "I was charged a transfer fee, why is that?", "Why do i have an extra fee on my statement?", "How much is the exchange fee?", "Can I get an account for my daughter?", "I don't have my passcode to access the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I would like to know the countries you are offer services in?", "pos": "I'm in the EU. Can I get one of your cards?", "neg": ["I have an outgoing transfer", "The app can't verify my information for identity proofing purposes.", "what is this fee for transfering", "my statement contains an unknown payment", "I am just waiting on the completion of the transaction.", "why didnt my account allow a transfer", "I couldn't make a transfer", "I bought some things in the morning but the payment shows as pending", "Could I get a MasterCard and Visa from you?", "When will I get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Can I use my card in Austria?", "pos": "I'm in the EU. Can I get one of your cards?", "neg": ["Why am I unable to verify my id?", "I transferred money, why was charged for an extra fee?", "I can't upload my identification.", "Are there any charges for European bank card for top up?", "What happens if the ATM doesn't give the right amount of money?", "How can I receive money?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "Is there a limit to the top-ups someone can do?", "Where can I use this card?", "I want to reset my passcode, how can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I need a new card and I live in the United States.", "pos": "In which countries can I get a card?", "neg": ["Can I track the card that was just sent to me?", "what documents do i need to verify who i am", "Is there a reason behind why my transfer did not work?", "Please check and let me know why my transfers are getting declined.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "What is the estimated wait time on a US transfer into my account?", "Please delete my account immediately.", "I need an ATM right now!", "Do you support fiat currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "How do I know which countries you provide service in?", "pos": "Is it possible for a person who lives in the US to get a card?", "neg": ["I do not have my pin yet", "Why hasn't my refund been appiled to my account?", "Is there any way to cancel my transfer", "Why has my deposit in the ATM not cleared yet?", "What about an auto top-up, is that a option?", "My payment has an incorrect exchange rate.", "Why do we need to verify top-up?", "When will my new card arrive?", "Why did my payment get declined?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "What are the countries you have offices in?", "pos": "Is it possible for a person who lives in the US to get a card?", "neg": ["Why was my payment declined? I keep trying my card but it's not working.", "I did not make a cash withdrawal that is on my statement", "THere is some cash that is showing up on my app.", "Do you accept cash?", "Why is my transfer more expensive than I thought?", "What was the extra charge for withdrawing money?", "can I use my card before identity verification?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Hey I thought transfers were free.  Why are you charging me?", "How long does it take for the money to show up in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "In which countries can I get a card?", "pos": "Do you do business in the EU?", "neg": ["My money transaction can't be seen by the person I sent it to", "I should not have been charged a fee for cash withdrawal.", "can i order cards on the app", "I made a transfer and was charged extra. Why?", "For topping-up is there a charge?", "Is it possible to change my pin if i am out of the country?", "Is there a limit on making disposable cards?", "Where do I go to get my new card linked?", "The exchange rate was incorrect for this item I bought.", "I need my card frozen cause it was used without my consent to take money out. It was in an odd place."], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "I'm in the EU. Can I get one of your cards?", "pos": "Is it possible for a person who lives in the US to get a card?", "neg": ["My app shows cash I didn't get.", "I shouldn't be charged any fee for transferring .", "I wondered if multiple currencies is okay?", "There is an odd payment in my statement", "Where do I find a virtual card?", "Are SWIFT transfers supported?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "Will you charge me more if I top up with an international card?", "I wanted to know why there is a transfer of mine pending.", "Can i make several disposable cardsper day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}
{"query": "Do you do business in the EU?", "pos": "Is it possible for a person who lives in the US to get a card?", "neg": ["Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?", "I want to transfer money. How do I do that for my account?", "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "Am I limited on the amount of disposable cards I can possess?", "Can my children open an account?", "Why do I need to verify my identity?", "Are visa and mastercard accepted", "Why is the refund not on my statement?", "My latest transfer seems to be missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}