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import { Gridicon } from '@automattic/components';
import { HelpCenter } from '@automattic/data-stores';
import { useChatStatus } from '@automattic/help-center/src/hooks';
import {
useCanConnectToZendeskMessaging,
useZendeskMessagingAvailability,
} from '@automattic/zendesk-client';
import { Button } from '@wordpress/components';
import { useDispatch as useDataStoreDispatch } from '@wordpress/data';
import { useI18n } from '@wordpress/react-i18n';
import clsx from 'clsx';
import type { MessagingGroup } from '@automattic/zendesk-client';
import type { FC } from 'react';
type ChatIntent = 'SUPPORT' | 'PRESALES' | 'PRECANCELLATION';
type Props = {
chatIntent?: ChatIntent;
className?: string;
initialMessage: string;
onClick?: () => void;
onError?: () => void;
primary?: boolean;
siteUrl?: string;
siteId?: string | number;
children?: React.ReactNode;
withHelpCenter?: boolean;
section?: string;
};
const HELP_CENTER_STORE = HelpCenter.register();
function getMessagingGroupForIntent( chatIntent: ChatIntent ): MessagingGroup {
switch ( chatIntent ) {
case 'PRESALES':
return 'wpcom_presales';
case 'PRECANCELLATION':
case 'SUPPORT':
default:
return 'wpcom_messaging';
}
}
const ChatButton: FC< Props > = ( {
chatIntent = 'SUPPORT',
children,
className = '',
initialMessage,
onClick,
siteId = null,
primary = false,
siteUrl,
withHelpCenter = true,
section = '',
} ) => {
const { __ } = useI18n();
const { hasActiveChats, isEligibleForChat, isPrecancellationChatOpen, isPresalesChatOpen } =
useChatStatus();
const messagingGroup = getMessagingGroupForIntent( chatIntent );
const { data: isMessagingAvailable } = useZendeskMessagingAvailability(
messagingGroup,
isEligibleForChat
);
const { setShowHelpCenter, setNavigateToRoute, setNewMessagingChat } =
useDataStoreDispatch( HELP_CENTER_STORE );
const { data: canConnectToZendesk } = useCanConnectToZendeskMessaging();
function shouldShowChatButton(): boolean {
if ( isEligibleForChat && hasActiveChats && canConnectToZendesk ) {
return true;
}
switch ( chatIntent ) {
case 'PRESALES':
if ( ! isPresalesChatOpen ) {
return false;
}
break;
case 'PRECANCELLATION':
if ( ! isPrecancellationChatOpen ) {
return false;
}
break;
default:
break;
}
if ( isEligibleForChat && isMessagingAvailable && ( canConnectToZendesk || withHelpCenter ) ) {
return true;
}
return false;
}
const handleClick = () => {
if ( canConnectToZendesk && initialMessage ) {
onClick?.();
setNewMessagingChat( { initialMessage, section, siteUrl, siteId } );
} else {
setNavigateToRoute( '/odie' );
setShowHelpCenter( true );
onClick?.();
}
};
const classes = clsx( 'chat-button', className );
if ( ! shouldShowChatButton() ) {
return null;
}
function getChildren() {
return children || <Gridicon icon="chat" />;
}
return (
<Button
className={ classes }
variant={ primary ? 'primary' : 'link' }
onClick={ handleClick }
title={ __( 'Contact us' ) }
size="compact"
>
{ getChildren() }
</Button>
);
};
export default ChatButton;
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