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import { recordTracksEvent } from '@automattic/calypso-analytics';
import { GetSupport } from '@automattic/odie-client/src/components/message/get-support';
import { useCanConnectToZendeskMessaging } from '@automattic/zendesk-client';
import { useI18n } from '@wordpress/react-i18n';
import { useState } from 'react';
import { useChatStatus } from '../hooks';
import { ThumbsDownIcon, ThumbsUpIcon } from '../icons/thumbs';
import './help-center-feedback-form.scss';
const HelpCenterFeedbackForm = ( { postId }: { postId: number } ) => {
const { __ } = useI18n();
const [ startedFeedback, setStartedFeedback ] = useState< boolean | null >( null );
const [ answerValue, setAnswerValue ] = useState< number | null >( null );
const { isEligibleForChat, forceEmailSupport } = useChatStatus();
const { data: canConnectToZendesk } = useCanConnectToZendeskMessaging();
const handleFeedbackClick = ( value: number ) => {
setStartedFeedback( true );
setAnswerValue( value );
recordTracksEvent( 'calypso_inlinehelp_article_feedback_click', {
did_the_article_help: value === 1 ? 'yes' : 'no',
post_id: postId,
} );
};
const FeedbackButtons = () => {
return (
<>
<p>{ __( 'Was this helpful?', __i18n_text_domain__ ) }</p>
<div className="help-center-feedback-form__buttons">
<button
// 1 is used as `yes` in crowdsignal as well, do not change
onClick={ () => handleFeedbackClick( 1 ) }
>
{ __( 'Yes' ) } <ThumbsUpIcon />
</button>
<button
// 2 is used as `no` in crowdsignal as well, do not change
onClick={ () => handleFeedbackClick( 2 ) }
>
{ __( 'No' ) } <ThumbsDownIcon />
</button>
</div>
</>
);
};
const handleContactSupportClick = async ( destination: string ) => {
recordTracksEvent( 'calypso_odie_chat_get_support', {
location: 'article-feedback',
destination,
is_user_eligible: isEligibleForChat,
} );
};
return (
<div className="help-center-feedback__form">
{ startedFeedback === null && <FeedbackButtons /> }
{ startedFeedback !== null && answerValue === 1 && (
<p>{ __( 'Great! Thanks.', __i18n_text_domain__ ) }</p>
) }
{ startedFeedback !== null && answerValue === 2 && (
<>
<div className="odie-chatbox-dislike-feedback-message">
<p>
{ __(
'Would you like to get support? Select an option below:',
__i18n_text_domain__
) }
</p>
</div>
<GetSupport
onClickAdditionalEvent={ handleContactSupportClick }
isUserEligibleForPaidSupport={ isEligibleForChat }
canConnectToZendesk={ canConnectToZendesk }
forceEmailSupport={ forceEmailSupport }
forceAIConversation
/>
</>
) }
</div>
);
};
export default HelpCenterFeedbackForm;
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