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/* eslint-disable no-restricted-imports */
import { recordTracksEvent } from '@automattic/calypso-analytics';
import { Gravatar, TimeSince } from '@automattic/components';
import { HumanAvatar, WapuuAvatar } from '@automattic/odie-client/src/assets';
import { useDispatch as useDataStoreDispatch } from '@wordpress/data';
import { chevronRight, Icon } from '@wordpress/icons';
import { useI18n } from '@wordpress/react-i18n';
import clsx from 'clsx';
import { Link } from 'react-router-dom';
import { useHelpCenterContext } from '../contexts/HelpCenterContext';
import { useGetHistoryChats } from '../hooks';
import { HELP_CENTER_STORE } from '../stores';
import type {
OdieConversation,
OdieMessage,
ZendeskConversation,
ZendeskMessage,
} from '@automattic/odie-client';
import './help-center-support-chat-message.scss';
const trackContactButtonClicked = ( sectionName: string ) => {
recordTracksEvent( 'calypso_inlinehelp_support_chat_message_click', {
force_site_id: true,
location: 'help-center',
section: sectionName,
} );
};
export const HelpCenterSupportChatMessage = ( {
message,
sectionName,
conversation,
numberOfUnreadMessages = 0,
}: {
message: OdieMessage | ZendeskMessage;
sectionName?: string;
conversation: OdieConversation | ZendeskConversation;
numberOfUnreadMessages?: number;
} ) => {
const { __ } = useI18n();
const { currentUser } = useHelpCenterContext();
const { displayName, received, role, text, altText } = message;
const messageText =
'metadata' in message && message.metadata?.type === 'csat'
? __(
'Please help us improve. How would you rate your support experience?',
__i18n_text_domain__
)
: text;
const helpCenterContext = useHelpCenterContext();
const helpCenterContextSectionName = helpCenterContext.sectionName;
const { supportInteractions } = useGetHistoryChats();
const { setCurrentSupportInteraction } = useDataStoreDispatch( HELP_CENTER_STORE );
const supportInteraction = supportInteractions.find(
( interaction ) => interaction.uuid === conversation.metadata?.supportInteractionId
);
const messageDisplayName =
role === 'business' ? __( 'Happiness Engineer', __i18n_text_domain__ ) : displayName;
const renderAvatar = () => {
if ( role === 'bot' ) {
return <WapuuAvatar />;
}
if ( role === 'business' ) {
return <HumanAvatar title={ __( 'User Avatar', __i18n_text_domain__ ) } />;
}
return (
<Gravatar
user={ currentUser }
size={ 38 }
alt={ __( 'User profile display picture', __i18n_text_domain__ ) }
/>
);
};
const hasUnreadMessages = numberOfUnreadMessages > 0;
const receivedDateISO = new Date( received * 1000 ).toISOString();
return (
<Link
to={ `/odie?id=${ supportInteraction?.uuid }` }
onClick={ () => {
trackContactButtonClicked( sectionName || helpCenterContextSectionName );
setCurrentSupportInteraction( supportInteraction );
} }
className={ clsx( 'help-center-support-chat__conversation-container', {
'is-unread-message': hasUnreadMessages,
[ `is-${ supportInteraction?.status }` ]: supportInteraction?.status,
} ) }
>
<div
className={ clsx( 'help-center-support-chat__conversation-avatar', {
'has-unread-messages': hasUnreadMessages,
} ) }
>
{ renderAvatar() }
{ hasUnreadMessages && (
<div className="help-center-support-chat__conversation-badge">
+{ numberOfUnreadMessages }
</div>
) }
</div>
<div className="help-center-support-chat__conversation-information">
<div className="help-center-support-chat__conversation-information-message">
{ messageText || altText }
</div>
<div className="help-center-support-chat__conversation-sub-information">
<span className="help-center-support-chat__conversation-information-name">
{ messageDisplayName }
</span>
<Icon
size={ 2 }
icon={
<svg
width="2"
height="2"
viewBox="0 0 2 2"
fill="none"
xmlns="http://www.w3.org/2000/svg"
>
<circle cx="1" cy="1" r="1" fill="#787C82" />
</svg>
}
/>
<span className="help-center-support-chat__conversation-information-time">
<TimeSince date={ receivedDateISO } dateFormat="lll" />
</span>
</div>
</div>
<div className="help-center-support-chat__open-conversation">
<Icon icon={ chevronRight } size={ 24 } />
</div>
</Link>
);
};
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