| ==Phrack Inc.== | |
| Volume One, Issue Three, Phile 9 of 10 | |
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| @ Presents... @ | |
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| @ \\\\\=-{ Knight Lightning's }-=///// @ | |
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| @ "Introduction to PBXs" @ | |
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| @ Written on January 3, 1986 @ | |
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| This file is a personal continuation of the PBX entry in the MCI | |
| Telecommunications Glossary. | |
| _______________________________________________________________________________ | |
| A telephone exchange serving an individual organization and having connections | |
| to a public telephone exchange is called a Private Branch Exchange (PBX). The | |
| PBX performs a switching function by connecting any extension in the private | |
| organization to an outside line. A PBX is actually a private switch that | |
| connects a group of telephones within an individual organization. Calls placed | |
| outside this individual group are connected to a telephone company's central | |
| office switch through trunks. A PBX may be operated by an attendant from the | |
| private organization or the switching system may be done automatically. Other | |
| terms that are commonly used interchangeably with PBX are: Private Automatic | |
| Branch Exchange (PABX), Private Automatic Exchange (PAX), and Computerized | |
| Branch Exchange (CBX). Although these terms were originally used to identify | |
| specific switch structures, today they are often used as synonyms. | |
| PBXs can use any of three basic switching methods: step-by-step (SxS), | |
| Cross-bar (X-bar), and computer controlled, to perform the basic function of | |
| switching. However, in addition to detecting calls and establishing a | |
| transmission link between two telephones, PBXs can do much more. | |
| The common control, often called a central processing unit (CPU), controls the | |
| switching matrix that connects the stations and trunks. The switching matrix | |
| of a PBX performs the same job as does an operator at a manual switchboard or a | |
| common control central office switch. The CPU, however, gets its instructions | |
| from the "stored program", which contains directions for activities, such as | |
| detecting calls, sending them over the best available route, and recording | |
| billing information. These computerized electronic switches are used to | |
| perform routine, as well as unique, functions that simply weren't practical or | |
| even possible with electromechanical switches. | |
| Just as in the public switched network, PBX switches make connection between | |
| instruments, or "key telephone sets". We're all familiar with key telephone | |
| sets, whether we know them by name or not. They're the business telephones | |
| that have six push-button keys lined up below the dial--a red button marked | |
| "hold" and five buttons or lines with flashing lights. | |
| Systems with PBXs and key sets have a great deal of flexability in planning for | |
| their needs because they can set up their codes to accomplish the functions | |
| needed in their particular situations. In fact, the PBX can be programmed so | |
| that each individual extension within a system can take advantage of features | |
| applicable to its own business needs. | |
| Some of the features that are availiable with PBXs and key systems are: call | |
| transfer, which allows internal or external calls to be transferred from one | |
| telephone to any other phone in the system; automatic push-button signaling, | |
| which indicates the status of all phones in the system with display lights and | |
| buttons; one-way voice paging, which can be answered by dialing the operator | |
| from the nearest telephone in the system; camp-on, in which a call made to a | |
| busy phone automatically waits until the line is idle; and internal and | |
| external conference capabilities, which enables outside callers to conference | |
| with several inside users. | |
| Some features automatically handle incoming telephone calls. Automatic call | |
| waiting not only holds calls made to a busy extension until the extension is | |
| free, but also signals the person being called that a call is waiting and | |
| informs the caller that he is on hold. Automatic call forwarding will send | |
| calls to employees who are temporarily in locations other than their offices, | |
| provided they "inform" the PBX where they can be found. Automatic call | |
| distribution automatically send an incoming call to the first extension that's | |
| not busy--a useful feature for situations in which any one of a group of | |
| persons in the organization can adequately respond to incoming calls. Another | |
| example is automatic call back, which allows a caller who reaches a busy line | |
| to ask the PBX to return his or her call when the line is free. | |
| Still other features provide services such as night telelphone answering, | |
| telephone traffic monitoring, and network or hot-line connection. These | |
| examples are but a sample from the features possible with computerized PBXs. | |
| =============================================================================== | |
| This is a very brief description of how to use and what to expect on a PBX. | |
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| Basically, you call the PBX and you will have to enter a code that can be | |
| anywhere from 4 to 6 digits (Note: some PBXs do not require codes). Then you | |
| will hear a dial tone. From here you would under normal circumstances dial: | |
| 9 + 1 (or 0) + NPA-PRE-SUFF, for long distance dialing or dial 8 for local | |
| dialing. | |
| The most common use of the PBX is to call Alliance Teleconferencing, | |
| a teleconference service offered by AT&T. To do this dial: | |
| 0700-456-1000,1002,1003,2000,2001,2002. | |
| Note: PBX codes are usually very simple and usually 4 digits. | |
| EX: 0000, 1111, 1234, etc | |
| =============================================================================== | |
| Look for a file on Alliance Teleconferencing coming soon... | |
| _______________________________________________________________________________ | |
| This has been a Knight Lightning presentation... | |
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