| ==Phrack Magazine== | |
| Volume Six, Issue Forty-Seven, File 14 of 22 | |
| The Glenayre GL3000 Paging and Voice Retrieval System | |
| by armitage | |
| (armitage@dhp.com) | |
| Welcome | |
| ------- | |
| I am glad you decided to read this article. This article will explain | |
| the basis of what this system is, show many features, and guide you through | |
| a few basic operations (pager reactivation, and meet-me setup). This system | |
| is one of many different paging systems, but I have found many scattered | |
| through the nation, so if you are wondering what you can do with all those | |
| carriers found while scanning, compare them to the login screen shown later | |
| in the article. | |
| Summary | |
| ------- | |
| The Glenayre GL3000 paging and voice retrieval system is a fully featured | |
| digital radio paging terminal which also provides integrated voice mailbox | |
| facilities. | |
| I'm sure this is not important, but so you know, the gl3000 family comes | |
| in 5 different respective sizes (es, s, m, l, and xl). All of the systems | |
| have same features except the only thing that differs is their bandwidth, and | |
| their capabilities. | |
| Analog and digital paging formats are supported, it provides for tone only, | |
| voice, numeric, and alphanumeric paging. | |
| Features | |
| -------- | |
| Voice Mail Box Features | |
| ----------------------- | |
| The voice mail box feature of the system complements the pager router | |
| system very nicely. This voice mail system is just like any other, so I | |
| won't go into detail over it. | |
| Programming | |
| Mailbox access code | |
| Main menu : 1 | |
| Subscriber Information Menu : 1 | |
| Search for subscribers to edit/create | |
| Meetme access code | |
| Supervisors Main Menu : 5 | |
| System Setup Menu : 3 | |
| Trunk Setup Menu : 11 | |
| Meet-me parameters | |
| Audio Billboard | |
| Supervisors Main Menu : 5 | |
| System Setup Menu : 9 | |
| Voice Storage and Mailbox Setup Menu : 2 | |
| Voice Mailbox Setup parameters | |
| Pager Alert | |
| Supervisors Main Menu : 5 | |
| System Setup Menu : 3 | |
| Trunk Setup Menu : 10 | |
| Caller Notification Message Setup | |
| Voice Main Menu Hierarchy | |
| ------------------------- | |
| Supervisor's Main Menu | |
| 1 < Subscriber Information Menu | |
| 1 < Edit/Create Subscribers | |
| 2 < Delete A Subscriber | |
| 3 < Report Subscriber Information | |
| 4 < Report Extended Group Members | |
| 5 < Report Unused Customer Numbers | |
| 6 < Report Initialized Centirecords | |
| 7 < Stop Current Report in Progress | |
| 8 < Send Test Page | |
| 9 < Block Change Subscribers | |
| 10 < Delete Several Subscribers | |
| 11 < Clear Subscriber Call Statistics | |
| 12 < Report Pager Type Summary | |
| 13 < Block Create Subscribers | |
| 2 < User Number Information | |
| 3 < System Activity Monitoring and Logging Menu | |
| 1 < Trunk Status & Activity Monitor | |
| 2 < UOE Status & Activity Monitor | |
| 3 < Buffer Memory Status & Activity Monitor | |
| 4 < Transmit Queue Status Activity Monitor | |
| 5 < Voice Storage Usage Activity Monitor | |
| 6 < Voice Storage Report Setup | |
| 7 < Voice Storage File Activity Monitor | |
| 8 < Activity Logging Setup | |
| 9 < Activity Logging Monitor | |
| 10 < Subscriber Database Information | |
| 11 < System CPU Activity Monitor | |
| 12 < Memory Pool Status Monitor | |
| 13 < RTC Status & Activity Monitor | |
| 14 < RTC Diagnostic Console | |
| 4 < System Maintenance Menu | |
| 1 < Save Database and System Setup Parameters to floppy | |
| 2 < Add Customer Numbers | |
| 3 < Remove Customer Numbers | |
| 4 < Change Customer Numbers | |
| 5 < System Setup Menu | |
| 1 < System Parameters | |
| 2 < Subscriber Setup Menu | |
| 1 < Subscriber Default Parameters | |
| 2 < Subscriber Reports Default Parameters | |
| 3 < Trunk Setup Menu | |
| 1 < Individual Trunk Parameters | |
| 2 < Trunk Group Parameters | |
| 3 < Trunk Card Parameters | |
| 4 < Common Trunk Parameters | |
| 5 < Common Trunk Statistics | |
| 6 < Common Trunk End of Call Parameters | |
| 7 < Roaming Caller Location Code Setup | |
| 8 < Digital Trunk Card Alarm Parameters | |
| 9 < Digital Trunk Address Signalling Protocol | |
| 10 < Caller Notification Message Setup | |
| 11 < Meet-me Parameters | |
| 4 < Buffer Memory Setup Menu | |
| 1 < Individual Buffer Memory Parameters | |
| 2 < Common Buffer Memory Parameters | |
| 5 < Universal Output Encoder (UOE) Setup Menu | |
| 1 < Individual UOE Parameters | |
| 2 < Common UOE Parameters | |
| 3 < UOE Test | |
| 6 < Transmitter Controller Setup Menu | |
| 1 < Individual Transmitter Controller Parameters | |
| 2 < Common Transmitter Controller Parameters | |
| 7 < Page Routing Setup Menu | |
| 1 < Logical Area Parameters | |
| 2 < Coverage Region Parameters | |
| 8 < Printer and Serial Port Setup Menu | |
| 1 < Serial Port Configuration Parameters | |
| 2 < Printer Message Parameters | |
| 9 < Voice Storage and Mailbox Setup Menu | |
| 1 < Voice Storage Setup Parameters | |
| 2 < Voice Mailbox Setup Parameters | |
| 3 < Voice Mailbox Retrieval Mode Key Translation Map | |
| 4 < Language Syntax Configuration | |
| 10 < Pager Parameter Setup Menu | |
| 1 < PUP/Repeat Page Options | |
| 2 < PUP/Repeat Page Function Code Setup | |
| 3 < Voice To Alpha Transcription Setup | |
| 4 < Numeric/Voice Function Code Setup | |
| 11 < RTC Port Configuration Parameters | |
| 6 < Remote Sign-on | |
| 7 < Network Menu | |
| 1 < Operator Services Menu | |
| 1 < Netmail Transmission | |
| 2 < Netmail Configuration | |
| 2 < Network Setup Menu | |
| 1 < Common Network Parameters | |
| 2 < Network Port Configuration Parameters | |
| 3 < Network Node Configuration Parameters | |
| 4 < Frequency Code to Coverage Region Map | |
| 3 < Network Activity Menu | |
| 1 < Port Status and Activity Monitor | |
| 2 < Node Status and Output Queue Activity Monitor | |
| 8 < Traffic Statistics Menu | |
| 1 < Statistics Parameters | |
| 2 < Report Statistics | |
| 9 < Superhex Patch Screen | |
| Operations | |
| ---------- | |
| *** Quick Reference Key Usage*** | |
| <DEL> - Deletes character to the left | |
| <CTRL-R> - Re-draws Screen | |
| UP - Moves pointer up | |
| DOWN - Moves pointer down | |
| System Menus and Options - Navigating the System | |
| -------------------------------------------------- | |
| ***Changing Subscriber Info*** | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| GLENAYRE GL3000 PAGING TERMINAL Version 3.06 | |
| 1. User Number:________ | |
| 2. Password: | |
| Optional Feature Status | |
| Agency: ON | |
| Networking: ON | |
| RTC: ON | |
| Meet-me: ON | |
| Software Creation Date: MMM DD/YY HH:MM:SS | |
| Command: | |
| ----------------------------------------------------------------------------- | |
| Logging in is the first step, as you can see you are prompted for a user | |
| number and password. The Default for every account is unpassworded, the | |
| password does not echo on the screen. | |
| Please Note that the menu options are configured by the access level of your | |
| account, (for example, an administrators account will have more options than | |
| a base operators account). The Menus displayed in this article account that | |
| a supervisors account is being used. | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| GLENAYRE GL3000 PAGING TERMINAL Version 3.06 | |
| 1. Subscriber Information Menu | |
| 2. User Number Information | |
| 3. System Activity Monitoring and Logging Menu | |
| 4. System Maintenance Menu | |
| 5. System Setup Menu | |
| 6. Remote Signon | |
| 7. Network Menu | |
| 8. Statistics Menu | |
| 9. SUPERHEX Patch Screen | |
| Currently Signed On: User 1 | |
| System Supervisor | |
| Command:_________ | |
| ----------------------------------------------------------------------------- | |
| This is the Main menu of the system. On a normal operators account, not all | |
| of the options will be available. | |
| *** To Add (Reactivate a pager) *** | |
| You want to is Add or "Create" a subscriber. Go to menu 1 (Subscriber | |
| Information Menu). | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| SUBSCRIBER INFORMATION MENU | |
| 1. Edit/Create Subscribers | |
| 2. Delete a Subscriber | |
| 3. Report Subscriber Information | |
| 4. Report Extended Group Members | |
| 5. Report Unused Customer Numbers | |
| 6. Report Initialized Centi records | |
| 7. Stop Current Report in Progress | |
| 8. Send Test Page | |
| 9. Block Change Subscribers | |
| 10. Delete Several Subscribers | |
| 11. Clear Subscriber Call Statistics | |
| 12. Report Pager Type Summary | |
| 13. Block Create Subscribers | |
| Command:____________ | |
| ----------------------------------------------------------------------------- | |
| Now you need to go into option 1 again, to Create a new subscriber. | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 1 of 2 | |
| 1. Customer Number: _____ 17. Language Choice: | |
| 2. Partition: 18. Answer Type: | |
| 3. Agency Number: 19. Custom Answer: | |
| 4. Encoding Format: 20. PUP/Repeat Option: | |
| 5. Service Type: 21. Group PUP Option: | |
| 6. Capcode: 22. Repeat Voice: | |
| 23. Mailbox Type: | |
| 24. Purge Time (Hrs): | |
| 7. A-Tone Length: 25. Maximum Messages: | |
| 8. B-Tone Length: 26. Voice Time: | |
| 9. Account Number: 27. Activate Caller Pwd: | |
| 10. Account Status: 28. Access/Caller Pwd: | |
| 11. Account Code: 29. Autoretrieval: | |
| 12. Valid: 30. Meet-me: | |
| 13. Customer Absent: 31. Secondary Number: | |
| 14. Coverage Region: | |
| 15. Priority: | |
| 34. Extended Group: | |
| 35. Sort Field #1: 37. Sort Field #2: | |
| 36. Sort Order #1: 38. Sort Order #2: | |
| Command: | |
| ----------------------------------------------------------------------------- | |
| It is important at this point, not to enter information into any field other | |
| than field number 1, as after you enter the customer number, you enter the | |
| other information later. | |
| If you are entering a new subscriber, you want to enter a customer number | |
| that is not being used. There will be a record number in the top left to | |
| show you which records are being used. In this example we will use number 1. | |
| So enter the new number and then <RETURN>. The type CREATE <RETURN> into | |
| the command line. | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 1 of 2 | |
| 1. Customer Number: 1____ 17. Language Choice: ENGLISH | |
| 2. Partition: A 18. Answer Type: SYS 216 | |
| 3. Agency Number: 0 19. Custom Answer: YES | |
| 4. Encoding Format: TWOTONE 20. PUP/Repeat Option: NO | |
| 5. Service Type: VOICE 21. Group PUP Option: NONE | |
| 6. Capcode: 000001F1 22. Repeat Voice: 3 | |
| A=0 B=0 23. Mailbox Type: VOICE | |
| 24. Purge Time (Hrs): NO PURGE | |
| 7. A-Tone Length: 8 25. Maximum Messages: 10 | |
| 8. B-Tone Length: 16 26. Voice Time: 8 | |
| 9. Account Number: 4 27. Activate Caller Pwd: YES | |
| 10. Account Status: 3 28. Access/Caller Pwd: ####/#### | |
| 11. Account Code: 7 29. Autoretrieval: NO | |
| 12. Valid: YES 30. Meet-me: NO | |
| 13. Customer Absent: NO 31. Secondary Number: | |
| 14. Coverage Region: 1 | |
| 15. Priority: 5 | |
| 34. Extended Group: NO | |
| 35. Sort Field #1: 37. Sort Field #2: | |
| 36. Sort Order #1: 38. Sort Order #2: | |
| Command: | |
| ----------------------------------------------------------------------------- | |
| The values that are filled into this screen are the defaults that were set | |
| by the supervisor. Provided you have all the technical information on | |
| the inactive pager you have, you will transcribe the pager's technical | |
| information into this record. | |
| List of fields | |
| Field 1 - Customer Number | |
| Customer number, you may not use wild cards. | |
| Field 2 - Partition | |
| Any Partition Letter may be used. ['A'..'Z'] or a NOT sign followed | |
| by a partition letter. | |
| Field 3 - Agency Number | |
| You may use any search conditions except wild cards. | |
| Field 4 - Encoding Format | |
| Any encoding format name, or a not sign followed by an encoding | |
| format. | |
| Field 5 - Service Type | |
| You may use any service name, or a not sign w/service type name. | |
| Service Names | |
| VOICE | |
| TONE-ONLY | |
| NUMERIC | |
| ALPHANUMERIC | |
| NUMERIC/VOICE | |
| MAILBOX ONLY | |
| ROAMER | |
| 0 TONE ONLY | |
| GREETING | |
| ALPHAMAIL | |
| TAS | |
| MEET-ME | |
| AUTORETRIEVAL | |
| Field 6 - Capcode | |
| You may use wild card characters to replace digits. | |
| Field 7,8 - A,B-Tone Length | |
| You can use any search but the wild card search. | |
| Field 9 - Account Number | |
| You can use any search but the wild card search. | |
| Field 10 - Account Status | |
| You can use any search but the wild card search. | |
| Field 11 - Account Code | |
| You can use any search but the wild card search. | |
| Field 12 - Valid | |
| YES or NO (valid/invalid account number) | |
| Field 13 - Customer Absent | |
| YES or NO (absent customer or not) | |
| Field 14 - Coverage Region | |
| You can use any search but the wild card search. | |
| Field 15 - Priority | |
| You can use any search but the wild card search. | |
| Field 16 - Trace Calls | |
| YES or NO | |
| Field 17 - Language Choice | |
| Simply enter a language of choice. | |
| Field 18 - Answer Type | |
| Use any search. | |
| Field 19 - Customer Answer | |
| YES, NO, INSERT, or APPEND | |
| Field 20 - PUP/Repeat Option | |
| Field 21 - Group PUP Option | |
| Field 22 - Repeat Mailbox | |
| You can use any search but the wild card search. | |
| Field 23 - Mailbox Type | |
| You can enter: | |
| NO MAILBOX | |
| VOICE | |
| NUMERIC | |
| BOTH | |
| Field 24 - Purge Time (Hrs) | |
| You can use any search. | |
| Field 25 - Maximum Messages | |
| You can use any search but the wild card search. | |
| Field 26 - Voice Time | |
| You can use any search but the wild card search. | |
| Field 27 - Activate Caller Password | |
| YES or NO | |
| Field 28 - Access/Caller Password | |
| Field 29 - Autoretrieval | |
| YES or NO | |
| Field 30 - Meet-me | |
| YES or NO to have this subscriber given access to meet-me features. | |
| Field 31 - Secondary Number | |
| You can use any search but the wild card search. | |
| Field 34 - Extended Group | |
| YES or NO | |
| Now we will move on to the second page of the Section | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 2 of 2 | |
| Extended Group Members | |
| 81. Customer Number: 41. System Recording: | |
| 82. Customer Number: 42. Empty Data Pages: | |
| 83. Customer Number: 43. Primary Numbers: | |
| 84. Customer Number: | |
| 85. Customer Number: | |
| 86. Customer Number: | |
| 87. Customer Number: | |
| 88. Customer Number: | |
| 89. Customer Number: | |
| 90. Customer Number: Statistical Fields: | |
| 91. Customer Number: 51. Number of Calls | |
| 92. Customer Number: 52. Mailbox Storage | |
| 93. Customer Number: 53. Character Count: | |
| 94. Customer Number: 54. Meet-me Time (mins): | |
| 95. Customer Number: 55. Date Created: | |
| 96. Customer Number: 56. Date Altered: | |
| Command: | |
| ----------------------------------------------------------------------------- | |
| This page has little significance besides if you are using extended group | |
| members. The one thing that is important is field 56. Look out. | |
| ***Setting up a Meet-me and its settings*** | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| GLENAYRE GL3000 PAGING TERMINAL Version 3.06 | |
| 1. Subscriber Information Menu | |
| 2. User Number Information | |
| 3. System Activity Monitoring and Logging Menu | |
| 4. System Maintenance Menu | |
| 5. System Setup Menu | |
| 6. Remote Signon | |
| 7. Network Menu | |
| 8. Statistics Menu | |
| 9. SUPERHEX Patch Screen | |
| Currently Signed On: User 1 | |
| System Supervisor | |
| Command:_________ | |
| ----------------------------------------------------------------------------- | |
| First you want to go into choice "5", The System Setup Menu. | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| SYSTEM SETUP MENU | |
| 1. System Parameters | |
| 2. Subscriber Setup Menu | |
| 3. Trunk Setup Menu | |
| 4. Buffer Memory Setup Menu | |
| 5. Universal Output Encoder (UOE) Setup Menu | |
| 6. Transmitter Controller Setup Menu | |
| 7. Page Routing Setup Menu | |
| 8. Printer and Port Setup Menu | |
| 9. Voice Storage and Mailbox Setup Menu | |
| 10. Page Parameter Setup Menu | |
| 11. RTC Port Configuration Parameters | |
| Command:_________ | |
| ----------------------------------------------------------------------------- | |
| >From this menu you want to go to the trunk setup menu which is choice "3". | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| TRUNK SETUP MENU | |
| 1. Individual Trunk Parameters | |
| 2. Trunk Group Parameters | |
| 3. Trunk Card Parameters | |
| 4. Common Trunk Parameters | |
| 5. Common Trunk Statistics | |
| 6. Common Trunk End Of Call Parameters | |
| 7. Roaming Caller Location Code Setup | |
| 8. Digital Trunk Card Alarm Parameters | |
| 9. Digital Trunk Address Signalling Protocol | |
| 10. Caller Notification Message Setup | |
| 11. Meet-me Parameters | |
| Command:_________ | |
| ----------------------------------------------------------------------------- | |
| >From this menu you want to select "11. Meet-me Parameters". | |
| Screen Shot Below | |
| ----------------------------------------------------------------------------- | |
| MEET-ME PARAMETERS | |
| 1. Length of Time to Play Initial Ring(s): | |
| 2. Wait Time Before Sending Meet-Me Page(s): | |
| 3. Meet-Me Help Message Interval(s): | |
| 4. Maximum Number of Meet-Me Help Message(s): | |
| 5. Tone Played While Waiting for Meet-Me: | |
| 6. Disable Disconnect Digital During Connection: | |
| 7. Meet-Me Maximum Hold Time (min): | |
| 8. Maximum Simultaneous Meet-Me connections: | |
| 9. Prompt for Access Code Before Meet-Me: | |
| Command:_________ | |
| ----------------------------------------------------------------------------- | |
| There is online help to guide you to conduct this meet-me. So go with the | |
| system on this one. | |
| Glossary of Terms | |
| ----------------- | |
| I have listed some terms you might have trouble with while you are | |
| playing around with this system, this is nowhere near as many as there are, | |
| but the most vital are listed below. | |
| Address - 1. The telephone number dialed by a calling party which identifies | |
| the party called. 2. A location or destination in a computer | |
| program. | |
| Bell 103 - The North American standard for 300 bps modems. | |
| Bell 212A - The North American standard for 1200 bps modems. | |
| Blocking - The process of grouping data into transmission blocks. The | |
| inability of a pabx to service connection requests, usually because | |
| its switching matrix can only handle a limited number of connections | |
| simultaneously. Blocking occurs if a call request from a user | |
| cannot be handled due to an insufficient number of paths through the | |
| switching matrix; blocking thus prevents free stations from | |
| communicating. | |
| Borscht - Acronym for the functions that must be performed in the Central | |
| office at the subscriber's analog interface of a digital system. | |
| (battery, overvoltage, ringing, supervision, coding, hybrid, and | |
| test) | |
| Broadband - A communication system with a large bandwidth. | |
| Channel - Electronic communications path, usually of 4,000 Hz (voice) | |
| bandwidth. | |
| Crossbar - A type of telephone switch. | |
| Crossbar Switch - (In PABX technology) a switch that has multiple vertical | |
| paths, multiple horizontal paths, and electromagnetically operated | |
| mechanical means for connecting any vertical path with any | |
| horizontal path. Modern PABXs often use an electronic version of | |
| the crossbar switch. | |
| Data - In phone systems: any information other than speech or tones. | |
| Data Set - The telephone companies term for a modem. | |
| Decoder - A device that converts information into another form of signals. | |
| (A DTMF decoder converts dtmf tones to numerical dtmf values) | |
| Dial Long Line - Special Service device which extends loop signalling | |
| distance. | |
| Digital - Variable as opposed to constant. Data characters are coded in | |
| discrete, separate pulses or signal levels. Contrast with Analog. | |
| Duplex - Simultaneous two-way independent transmissions in both directions. | |
| Echo - A faint return of transmitted data. | |
| ESS - (Electronic Switching System): A telephone switching machine using | |
| electronics, often combined with electro-mechanical crosspoints, | |
| and usually with a stored program computer as the control element. | |
| FCC - (Federal Communications Commission): A government agency that monitors | |
| and regulates all use of the electromagnetic spectrum for | |
| communications. | |
| Handshake, Handshaking - A preliminary process that is part of a | |
| communications protocol that establishes a data connection. | |
| Interface - The connection between two separate and distinct mechanical or | |
| computerized systems. | |
| Interoffice Trunks - Shared facilities connecting CO switches. | |
| Link - A communications circuit. | |
| Local CO - Central office (end office) capable of switching calls between | |
| local subscriber circuits. | |
| Local Loop - The voice-band channel connecting the subscriber to the central | |
| office. | |
| Logging - Recording data associated with a system. | |
| Multiplexing - The division of a transmission facility into two or more | |
| channels. | |
| Network - An interconnection of computer systems, terminals, or data | |
| communications facilities. | |
| Parameters - Variables designed for system uses. | |
| Port - A computer interface capable of attaching a communication protocol. | |
| PBX or PABX - (Private <Automatic> Branch Exchange) A system providing | |
| switching in an office or building. | |
| Voice PABX - Voice only PABX for voice circuits. | |
| ---------------- | |
| I hope you could use this information. If anyone has any questions | |
| or comments, or is wondering if they can get manuals to this system somehow, | |
| please feel free to email me, I will assist you as much as my schedule will | |
| allow. I would like to thank erikb for telling me to write this, abstract | |
| thought for pointing out all my spelling errors among other things, panzer | |
| for everything he has done, and all the dc hackers. | |
| Knowledge is the nemesis of all evil, Digital Anarchy!!! | |
| Later, and remember to always cover your tracks in anything you do. | |
| Armitage | |
| armitage@dhp.com | |
| finger/email for PGP key if desired. | |