hacking

	.oO Phrack 49 Oo.

	Volume Seven, Issue Forty-Nine

	13 of 16



	.-----------------------------------------.
	\| Telephone Company Customer Applications \|
	\|-----------------------------------------\|
	\| Voyager[TNO] \|
	`-----------------------------------------'


	Telco's use many types of software. In addition to the run-of-the-mill
	employee applications such as OfficeVisions, PROFS, and the usual trashy
	selection of DOS/Win applications, telco's use two types of much more
	interesting software:

	. Customer applications
	. Provisioning applications

	Customer applications are used by telco personnel to deal with customer
	issues, such as billing and service orders. Provisioning applications are
	used to deal with the actual phone network itself.

	Customer applications include BOSS, CARS, CORD, SOLAR, SOPAD, OSCAR, and
	PREMIS. Provisioning applications include FACS, March, April, COSMOS,
	Switch and FOMS/FUSA.

	Most of what has been written regarding telco software covered provisioning
	applications. While much can be done with provisioning applications, you
	will soon see the incredible opportunities offered by Customer
	Applications. Within the family of Customer Applications you will find the
	ability to locate personal information, look up addresses by telephone
	number, and modify customer bills.

	Experienced dumpster divers will recognize many of the screens shown in
	this article.



	.------------------------------.
	\| Part I: Billing Applications \|
	`------------------------------'

	BOSS
	~~~~
	BOSS (Billing and Order Support System) contains bill and credit
	information, equipment information, carrier billing information, customer
	contact notes and payment history. BOSS is used in the Central and Eastern
	Territories of U.S. West. To login to BOSS, you must enter your a ID, a
	two character alphanumeric office code, and a five character password.
	BOSS passwords expire after 30 days and cannot be re-used.

	BOSS is operated largely with PF keys:

	PF1 = ENTRY (Entry Screen)
	PF2 = BILL (Entity and Summary Bill)
	PF3 = IC (Itemized Calls)
	PF4 = OCC (Other Charges and Credits)
	PF5 = CSR (Customer Service Record)
	PF6 = PREV (Previous Months Bill)
	PF7 = NEXT (Next)
	PF8 = Note (Notations)
	PF9 = ASUM (Adjustments Summary)
	PF10 = COMPUTE (Compute)
	PF11 = F/B (Forward/Back)


	PF2 will bring up the Billing Screen, which will show you the contact names
	and telephone numbers for the account you are looking at. The CSBL screen
	is completely covered with information, and it is impossible to get
	everything out of it without careful study. There are at least two
	versions of BOSS in use, this screen is a mix of the two that I am familiar
	with:

	+-----------------------------------------------------------------------------+
	\|CMD MSG COMMAND COMPLETED (I210) \|
	\|(a)303 265 8545 (b)153 (c)NP (d)JAN 16 93 *CSBL (e)LIVE (f)DNV (g)1FR \|
	\|(h)DARIN STOREY (i)PB 0205 (m)RT (q)AC D-00 (t)DEP 0 CN (x)BD N \|
	\|515-D GIRARD BLVD S E (j)R1 0126 (n)ES (r)CT (u)DOI 030492 (y)LCU \|
	\|BOULDER CO 80301 (k)R2 0216 (o)NT C A (s)NOB (v)TAX FSLCF- (z)LCR \|
	\| (l)R3 0224 (p)PPD (w)TAR AJ (A)LAL \|
	\| (B)CI SEARS SUPVSR 2426767 MS SANDI SM POE NLR \|
	\|DAD MICHAEL STOREY 2755595 (C)CBR \|
	\| (D)SSN (E)VL (F)TRT HIST 059511111111 (G)CIV 0290 \|
	\| (H)RCK HIST 000000000000 (I)PAH \|
	\| PREV BL 168.55 CUR BL 116.24 \|
	\| PAY & ADJ PREV BILL PAY AND ADJ CURR BILL \|
	\| DATE T AMOUNT DATE T AMOUNT \|
	\| 1223 01 101.15 \|
	\| (J)010 30.42 \|
	\| 221 9.03 \|
	\| 300 9.39 \|
	\| (K)CCG 48.84 \|
	\| (L)BAL 67.40 \|
	\| (M)TOT 116.24 (N)CUR DUE 116.24 \|
	\| (O)RP (P)NOTATION (Q)TYPE (R)PN (S)ACT (T)FU (U)BD \|
	\| 0193 (V)+ \|
	+-----------------------------------------------------------------------------+

	Legend:
	(a) Telephone number
	(b) Customer code
	(c) Listing Type (See below)
	(d) Most current bill date
	(e) Account Status Code (See below)
	(f) Alpha code for the serving exchange
	(g) Class of service (See below)
	(h) Billing name
	(i) Pay-By-Date, month and day payment is due
	(j) Previous months denial date
	(k) Date first collection notice is sent out
	(l) Date account will be denied and referred to CMC
	(m) Remove from treatment amount
	(n) Entity Status (See below)
	(o) No Treatment Indicator (See below)
	(p) Preferred Payment Date
	(q) Account Classification (credit classification)
	(r) Carryover Treat History (unimplemented)
	(s) Number of bills the customer receives
	(t) Total deposit held on the account
	(u) Date of Installation
	(v) Tax Code
	(w) Tax Area Code
	(x) Bank Draft
	(y) Local Units Used (unimplemented)
	(z) Local Usage Units Credited (unimplemented)
	(A) Local Usage Units Allowed (unimplemented)
	(B) Credit Information
	(C) Can Be Reached
	(D) Social Security Number
	(E) Central Office is Voice Link capable
	(F) Treatment History (read right to left)
	(G) Credit Information Verified (date CI was last verified)
	(H) Returned Check History (read right to left)
	(I) Previous Account History
	(J) Charges by Entity (charges from AT&T, MCI, etc...)
	(K) Current Charges
	(L) Balance from the previous bill
	(M) Total
	(N) Current Due
	(O) Responsible Party
	(P) Notation
	(Q) Type code
	(R) Position Number (BOSS user position number)
	(S) The action to be taken
	(T) Follow-up date
	(U) Bill Date
	(V) Notation Indicator (+ means there are display pages of notations)
	(P means there are permanent notations)

	Listing types include:

	NP Non-Published
	NL or NLIST Non-Listed
	<null> Published


	Account Status Codes are shown in order of priority. SNP, SUSP, DISC,
	OCAx, LEGX and W-OFF codes are highlighted on the screen. Account Service
	Codes include:

	OCAx Account has been referred to an outside collection agency
	LEGX Account has been referred to legal
	W-OFF Written OFF FINAL BILL
	FIN-R Revised final bill
	FIN-I Initial Final Bill
	DISC Service has been disconnected
	SNP Service has been interrupted for non-payment
	SUSP Service has been temporarily suspended at customer request
	INIT Initial bill
	LIVE Live bill
	SCD Select Carrier Denial


	Class of Service Codes include:

	1FR One Flat Rate
	1MR One Measured Rate
	1PC One Pay Phone
	CDF DTF Coin
	PBX Private Branch Exchange (Direct Inward Dialing ext.)
	CFD Coinless ANI7 Charge-a-Call
	INW InWATS
	OWT OutWATS
	PBM 0 HO/MO MSG REG (No ANI)
	PMB LTG = 1 HO/MO Regular ANI6

	Entity Status is used to restrict access to toll services. The three digit
	carrier code is listed, followed by the letters S, C or F.

	If the NT (No Treatment Indicator) is C, the computer sends out a late
	notice on the R2 date. If the NT is T, there is a temporary reprieve and
	the computer will not sent out a late notice this month. If the NT is M or
	P, late notices are never sent.

	PF11 from this screen will take you through the entity CSBL's.

	PF5 will show you the customers Current Service Record. The CSR screen
	will look something like this:

	+-----------------------------------------------------------------------------+
	\|CMD MSG \|
	\|(a)303 864 2475 (b)298 NP (c)NOV 10 99 *CSR (d)P 1 2 DNV 1FR \|
	\|(e)BARBARA ANDERSON FOR \|
	\|XSBN 2-864-2475 \|
	\| (f)---LIST \|
	\| NP (NP) ANDERSON, DARRYL B \|
	\| LA 5425 ROWLAND CT \|
	\| (g)---BILL \|
	\| BN1 BARBARA ANDERSON FOR \|
	\| BN2 DARRYL B ANDERSON \|
	\| BA1 5425 ROWLAND CT \|
	\| PO 80301 /TAR GQ \|
	\| (h)---S&E \|
	\| (i)ORIG SERV ESTAB 8-17-78 \|
	\|(j) (k) (l) (m) (n) \|
	\|20182 1825 NPU /1000 1.31 1.31 \|
	\|41481 7001 TTR /1000 1.12 1.12 \|
	\|82585 3793 1FR /1000/PICX288 5.60 5.60 \|
	\|41481 2140 KH9 /1000 .00 .00 \|
	\|22782 5106 WMR /1000/D .56 .56 \|
	\|41481 7001 RJ11C /1000/D .00 .00 \|
	\| \|
	\|RP NOTATION TYPE PN ACT FU BD \|
	\| 1299 \|
	+-----------------------------------------------------------------------------+

	Legend:
	(a) Telephone number
	(b) Customer code
	(c) Most current bill date
	(d) Page number
	(e) Billing name
	(f) LIST section containing listed name and address
	(g) BILL section containing billing name and address
	(h) S&E section containing products and service
	(i) Date original service was established
	(j) Date each service was installed
	(k) Last 4 digits of order number that put service online
	(l) USOC's representing the products and services on the account
	(See below)
	(m) Monthly rate for each USOC
	(n) Amount billed for USOC total

	USOC Codes include:

	ESC Three Way Calling
	ESF Speed Calling
	ESL Speed Calling 8 Code
	ESM Call Forwarding
	ESX Call Waiting
	EVB Busy Call Forward
	EVC Busy Call Forward Extended
	EVD Delayed Call Forwarding
	HM1 Intercom Plus
	HMP Intercom Plus
	MVCCW Commstar II Call Waiting



	PF8 allows you to view the notes the telco is keeping on the customer. This
	is not a free-form notes screen, but is instead very structured. Notes are
	automatically deleted after two months unless the type code PERM is used.

	+-----------------------------------------------------------------------------+
	\|CMD MSG \|
	\|303 864 2475 2298 NP 3NOV 10 99 *CSR P 1 2 DNV 1FR \|
	\| \|
	\|BARBARA ANDERSON FOR \|
	\| \|
	\|DATE RP NOTATION USR TYPE PN ACT FU \|
	\|1209 1988 ESTAB FREE 976 BLOCK 12-9-88 LTR PERM \|
	\|0324 BARB SLD CCS DD 3-1 SKJ PSOC \|
	\|0213 NONE NBV CHK \|
	\|0213 BARB LOST BL ND DUPT SNT ASAP. AGRD ML COPY NBV MISC \|
	\| TDA. VRFY BL ADDR \|
	\| \|
	\|RP NOTATION TYPE PN ACT FU BD \|
	\| 1299 \|
	+-----------------------------------------------------------------------------+

	Valid type codes include:

	MISC Miscellaneous
	CHK Account review or pulled up wrong account
	PERM Permanent
	PASS Contact Passed Intra Company
	MORE More data follows on an additional screen
	OTHM Carrier toll and inquiry
	OHTD Carrier toll and inquiry
	OTHB Non-specific billing question
	PSON New connect, order negotiation
	CPN New connect, order canceled
	QPON New connect, order inquiry



	CARS
	~~~~
	CARS (Customer Access and Retrieval System) is used in the Western
	Territories of U.S. West. CARS stores bill and credit information,
	equipment information, carrier billing information, customer contact notes
	and payment history. CARS user id's are six characters and normally begin
	with a 'B' for business. CARS passwords (lockwords, in U.S. West parlance)
	are from 4 to either characters and must contain at least one alpha and one
	numeric character. CARS passwords expire after 30 days. You will also be
	asked for a Project Code (use 'M'), a Group Code (use 'G') and a Position
	#. The Position # consists of a pair of two character fields. The first
	two characters are the office code and the second two characters identify
	the individual employee. The CARS interface is quite similar to the BOSS
	interface. The function keys for CARS are:

	PF1 = LDD (Long Distance Detail)
	PF2 = CSBL (Current Status Bill)
	PF3 = BILL (Bill Detail)
	PF4 = QTFU (Query/Treatment Follow-Up)
	PF5 = CCSR (Current Customer Service Record)
	PF6 = PREV (Previous Month's Information)
	PF7 = PADJ (Payment and Adjustments)
	PF8 = NOTE (Notations)
	PF9 = ABIL (Adjustment Bill)
	PF10 = COMPUTE (Compute)
	PF11 = F/B (Forward/Back)
	PF12 = BESS (Billed Entry Status Screen)


	PF2 will bring up the CSBL (Current Service Bill) screen, which shows you
	the "can be reached" numbers and names for the account you are looking at.

	PF5 will bring up the Current Service Record (CSR). A CARS CSR screen
	resembles a BOSS CSR screen:

	+-----------------------------------------------------------------------------+
	\|CMD___________________________________________ Q: \|
	\|(a)303 864 2475 (b)2298 72W (c)NOV 10 99 CCSR LIVE (d)P00001 COS \|
	\|(e)BARBARA ANDERSON FOR SEA 1FB TAX FSL \|
	\| (f)---LIST \|
	\| NP (NP) ANDERSON, DARRYL B \|
	\| LA 5425 ROWLAND CT \|
	\| (g)---BILL \|
	\| TAR 1700 \|
	\| MCN NXWAC \|
	\| COS 852-9200S \|
	\| BN1 BARBARA ANDERSON FOR \|
	\| BN2 DARRYL B ANDERSON \|
	\| BA1 5425 ROWLAND CT \|
	\| (h)---S&E \|
	\| ENT 000 \|
	\|(i) (j) (qty) (k) (l) (tax codes) \|
	\|02/18/92 05/18/90 1 FB/TN 621-2475/PIC XXX/LPS 42.10 &# \|
	\|02/16/90 05/18/90 1 HSO/TN 621-2475/SLS 2.00 &# \|
	\| 377000 \|
	\|02/16/90 02/16/90 1 TTB/TN 621-2475/SLS 0.00 & \|
	\| 377000 \|
	\|02/16/90 02/16/90 1 9ZR/TN 621-2475/SLS 4.22 \|
	\| 377000 \|
	\|RP-___________NOTE_________________________________________________________ \|
	\|____________________________TYPE_____FLUP_____PN_____ACT_____BD_____USR_____ \|
	+-----------------------------------------------------------------------------+

	Legend:
	(a) Telephone number
	(b) Customer code
	(c) Most current bill date
	(d) Page number
	(e) Billing name
	(f) LIST section containing listed name and address
	(g) BILL section containing billing name and address
	(h) S&E section containing products and service
	(i) Date original service was established
	(j) Date each service was installed
	(k) USOC's representing the products and services on the account
	(l) Monthly rate for each USOC


	Just as with BOSS, PF8 brings up the NOTE screen. The CARS NOTE screen
	differs slightly from the BOSS NOTE screen:

	+-----------------------------------------------------------------------------+
	\|CMD__________________________________________________________ O: \|
	\|303 864 2475 298 NP NOV 10 99 NOTES L00001 \|
	\|BARBARA ANDERSON FOR SEA 1FB LC 00 TAX FSLC \|
	\| \|
	\|DATE RP NOTATION USR OFC TYPE PN ACT FU \|
	\|1209 1991 DISCUSS BILL ONLY WITH BARBARA LTR TS1 PERM \|
	\|0324 BARB C015364 DD 030199 \|
	\| SLD CCS SKJ D18 PSOC \|
	\|0213 NONE NBV TS1 CHK \|
	\|0213 BARB LOST BL ND DUPT SNT ASAP. AGRD \|
	\| ML COPY TDA. VRFY BL ADDR NBV TS1 MISC \|
	\| \|
	\|RP NOTATION TYPE PN ACT FU BD \|
	\| 1299 \|
	+-----------------------------------------------------------------------------+

	Valid type codes include: MISC, CHK, PERM and PASS.



	.-------------------------------------.
	\| Part II: Service Order Applications \|
	`-------------------------------------'

	CORD
	~~~~
	CORD (Customer Order Retrieval and Display) is used in the 206, 503 and 509
	NPA's. CORD has three functions:

	. Accessing service orders by order number
	. Locating order numbers by telephone number
	. Locating order numbers by telephone prefix

	Let's say you know that an attractive young lady is moving into your
	apartment complex but you don't know her apartment number or her telephone
	number. Connect to CORD and pull up all of the service orders for the
	apartment complex's prefix and scan them until you find one in the
	apartment complex on or near the date she moved in. It's much easier if
	you have at least a first name.

	To use CORD, you will need to know the code for your NPA. 206 is 0, 503 is
	5 and 509 is 6.


	SOLAR
	~~~~~
	SOLAR (Service Order Logistics and Reference) is used in Southern 308, 319,
	402, 515, 605 and 712. In addition, SOLAR is used in Northern 218, 507,
	612 and 701. I do not know of an NPA where SOLAR is used exclusively.
	SOLAR has two capabilities:

	. Accessing service orders by order number
	. Accessing service orders by telephone number


	SOPAD
	~~~~~
	SOPAD (Service Order Provisioning and Distribution) is used in 208, 303
	(TNOland), 307, 406, 505, 602, 719 and 801. SOPAD has two capabilities:

	. Accessing service orders by order number
	. Accessing service orders by telephone numbers



	.--------------------------------------.
	\| Part III: Miscellaneous Applications \|
	`--------------------------------------'

	PREMIS
	~~~~~~
	PREMIS (Premises Information System) is a geographical database designed by
	BellCore and used by various telco's across the country. Using Premis, an
	employee can do customer lookups by telephone number (CNA), check for
	multiple subscribers at an address (upstairs/downstairs), and view account
	status. PREMIS can be used directly, but it is also used by applications
	such as SONAR (Service Order Negotiation and Retrieval).

	To do successful PREMIS lookups, you will need to be able to encode your
	requests in the proper format. This is very difficult unless to do this on
	a regular basis. To make matters more difficult, "proper format" differs
	from area to area, even within the same RBOC! Particularly difficult are
	trailer parks, nursing homes, military bases and indian reservations.

	The PREMIS input screen looks like this:
	+-----------------------------------------------------------------------------+
	\|REQ PREM (a) \|
	\|SAGA (b) \|
	\|ADDR (c) \|
	\|LOC APT (d) FLR BLDG \|
	\|AHN (e) RT BOX (h) \|
	\|COM (f) TN (i) LN (j) STATUS (k) \|
	\| \|
	\|DAC (g) \|
	+-----------------------------------------------------------------------------+

	(a) Screen name (Request PREMIS)
	(b) Street Address Guide Area (see below)
	(c) Address
	(d) Location or apartment
	(e) Assigned House Number
	(f) Community
	(g) Destination Address Code
	(h) Route and Box
	(i) Telephone Number
	(j) Line Number
	(k) Status

	Valid SAGA codes include:

	CHY Northern Wyoming
	CPR Southern Wyoming
	DNV Denver, Colorado
	IDO Idaho
	MTA Montana
	NCO Northern Colorado
	SCO Southern Colorado
	NMX New Mexico
	PNX Phoenix
	TSN Tucson
	UTA Utah
	NE Nebraska


	If the PREMIS database was able to understand your query and find the
	address information, you will see an output screen that looks like this:

	+-----------------------------------------------------------------------------+
	\|REQ PREM TCAT (a) L# 1 BD (b) \|
	\|SAGA MN (c) EMP NMX \|
	\|ADDR 7821 LYNDALE AV S \|
	\|LOC APT 11 FLR BLDG \|
	\|AHN RT BOX \|
	\|COM***BLMGTN ST MN \|
	\| TN LN STATUS \|
	\| \|
	\|DES (d) \|
	\|DESCRIP (e) LYNDALE LODGE \|
	\| ZIP 55420 EX(f) MPLS WC(g) 612881 NPA(h) 612 RZ(i) 00 RE(j)\|
	\| BO DIR RTZ(k) 2 CO(l) 881 LCL(m) 1ESS \|
	\| PC(n) FDT,SAT TELF(o)1ES TAR(p) OTHR PD(q) \|
	\| (r)RMK \|
	\| \|
	\| (s)RMKT SCD: NPS ATX \|
	\| \|
	\| (t)RMKB LCC IS LCT # (v) (w) (x) (y) \|
	\| (u)STAT NON-WORK 06-23-96 TN 612 505-1942 CT Y CNF N DIP N CS 1FR \|
	\|LN JORGENSEN,ROBERT C & DIANE MWS NONE \|
	\| \|
	\|DAC (z) +PIC +PIC +PIC \|
	+-----------------------------------------------------------------------------+

	(a) Screen name (Request PREMIS Telephone Category)
	(b) Line ID number (Customer's 1st line, 2nd line, etc...)
	(c) Street Address Guide Area
	(d) Descriptive field
	(e) Descriptive address
	(f) Exchange
	(g) Wire Center
	(h) Numbering Plan Area
	(i) Resistance Zone
	(j) Ringer Equivalence
	(k) Rate Zone
	(l) Central Office
	(m) Local (switch type)
	(n) SAT means flow through orders can be negotiated.
	ASAT in this field means Saturday installer visits
	can be negotiated.
	(o) Telephone Features (switch type)
	(p) Tax Code
	(q) Plant District Code
	(r) Remark
	(s) Remark Basic
	(t) Remark Telephone
	(u) Status (see below)
	(v) Connect Through
	(w) Connected Facilities (service uninterrupted from previous tenant)
	(x) Dedicated Inside Plant
	(y) Class of Service
	(z) Destination Address Code

	Valid statuses are:

	NON-WORKING Non-working
	WORKING Working
	PEND-OUT Pre-completion disconnect
	SUSPEND Temporary denial for nonpayment
	UNKNOWN Unknown



	OSCAR
	~~~~~
	OSCAR (Optical Storage COM Application Replacement) is a application for
	archival and retrieval of microfiche files used in customer service. OSCAR
	will store the data from BOSS or CARS for up to 30 years. OSCAR is
	operated with these PF keys:

	PF1 = Main Menu
	PF2 = Bill
	PF3 = Print Verification Screen (and duplicate bill printing)
	PF6 = Previous Bill
	PF7 = Next Bill
	PF11 = Forward/Backward

	The OSCAR Main Menu will look something like this:
	+-----------------------------------------------------------------------------+
	\|CMD (a) MSG (e) \|
	\| \|
	\| OSCAR/ONLINE \|
	\| MENU \|
	\| \|
	\| TN: (b) CUS: SUF: \|
	\| DATE: (c) PRINT RANGE: (f) FINAL: (g) \|
	\| ACCT CENTER: (d) SUBPEONA: (h) \|
	\| \|
	\| \|
	\| F1=MENU F2=BILL F3=PRINT F4=N/A F5=N/A F6=PREV \|
	\| F7=NEXT F8=N/A F9=N/A F10=N/A F11=F/B F12=N/A \|
	+-----------------------------------------------------------------------------+

	(a) Command section
	(b) Customer telephone number
	(c) Date (MMYY)
	(d) Account center (see below)
	(e) Message section
	(f) Print Range (number of months to print bills for)
	(g) Final (Y for final, blank for not final)
	(h) Reserved for the Subpeona Compliance Group


	Account Center codes are:

	CO Colorado and Wyoming
	NM New Mexico and Arizona
	NO North Dakota and Minnesota
	OR Oregon
	SO South Dakota, Nebraska, and Iowa
	UT Utah, Idaho, and Montana
	WA Washington


	PF2 will bring you to the first OSCAR Bill screen, which will look
	something like this:

	+-----------------------------------------------------------------------------+
	\|CMD MSG \|
	\| BILL P 1 S 1 \|
	\| BILL DATE: JUNE 23, 1996 \|
	\| ACCOUNT NUMBER: \|
	\| \|
	\| PAYMENT DUE JUL 12, 1996 \|
	\| 866 W. TNO Ave \|
	\| MERIDIAN CO 80301-0869 \|
	\| AMOUNT DUE $102.88 \|
	\| \|
	\|51 03208172009708711 1227021296 000000000000 000000051409 \|
	\| \|
	\|PAY U S WEST COMMUNICATIONS \|
	\|TOTAL DUE \|
	\| *836229150! \|
	+-----------------------------------------------------------------------------+

	PF11 will take you to the next screen of the bill. 'P' will take you to
	the next page of the bill. 'P' followed by a number will take you to that
	numbered page. PF2 will return you to the first screen of the bill.

	Here is a sample of the second screen of a bill:

	+-----------------------------------------------------------------------------+
	\|CMD MSG \|
	\| BILL P 1 S 2 \|
	\| PAGE 1 \|
	\| BILL DATE: JUN 23, 1996 \|
	\| MERIDIAN, CO 80301-0869 ACCOUNT NUMBER: \|
	\| \|
	\|PREVIOUS BILL PAYMENTS ADJUSTMENTS PASTDUE \|
	\| $30.06 $30.06 $0.00 DISREGARD IF PAID $0.00 \|
	\| \|
	\|THANK YOU FOR YOUR PAYMENT CURRENT CHARGES $102.88 \|
	\| \|
	\| PAYMENT DUE JUL 12, 1996 \|
	\| \|
	\| AMOUNT DUE $102.88 \|
	\| \|
	\|SUMMARY OF CURRENT CHARGES \|
	\| \|
	\| AT&T.............................................................. \|
	+-----------------------------------------------------------------------------+


	PF3 will bring you to the Print Verification Screen:

	+-----------------------------------------------------------------------------+
	\|CMD MSG PRINT SUCCESSFUL, ENTER NEXT COMMAND \|
	\| PRINT \|
	\| \|
	\|303 343 4053 871(a) B DATE: 0696 (b) FORWARD RANGE: (c) \|
	\| \|
	\|NAME: KEVIN MITNICK NO. OF BILLS: (d) \|
	\| \|
	\| ADDRESS VERIFICATION \|
	\|
	\|L1: 10288 E. 6TH (e)
	\|L2: AURORA CO
	\|L3:
	\|L4:
	\|ZIP: 80010 3612
	+-----------------------------------------------------------------------------+

	(a) Customer telephone number and account code
	(b) Bill date
	(c) Number of months to print bills for
	(d) Number of copies to print
	(e) Customer address

	Press PF1 to return to the Main Menu or PF3 to print duplicate bills for
	mailing to the customer address.

	Other useful commands within OSCAR are 'F' for finding strings and 'R'
	to repeat a find. Use the LOFF command to log off.



	.----------------------------------------------.
	\| Part IV: Relevant Acronyms and Abbreviations \|
	`----------------------------------------------'

	ABIL Adjustment Bill
	AC Account Classification
	ANI Automatic Number Identification
	ARBL As Rendered Bill
	ASUM Adjustments Summary
	BD Bank Draft
	BD Bill Date
	BDPP Bank Draft Payment Plan
	BEAR Billed Entity As Rendered
	BESS Billed Entry Status Screen
	BLF Blocking Failure
	BO Business Office
	BOSS Billing and Order Support System
	BP Bill Period
	BSC Business Service Center
	CAMC Corporate Address Maintenance Center
	CARS Customer Access and Retrieval System
	CAS Customer Approval System
	CBR Can Be Reached
	CC Credit Class
	CCH Calling Cards Held
	CCG Current Charges
	CCSR Current Customer Service Record
	CI Credit Information
	CIF Communications Impaired Fund
	CIV Credit Information Verified
	CMC Credit Management Center
	CN Concession Service
	CNA Customer Name and Address
	CNC Call Not Completed
	CNL Customer Name and Locality
	CORD Customer Order Retrieval and Display
	COS Customer's Other Service
	COSMOS Computer System for Mainframe Operations
	CRIS Customer Record Information System
	CSBL Current Status Bill Screen
	CSR Customer Service Record
	CT Carryover Treat History
	CTO Cut-Off
	DAC Directory Assistance Charges
	DAK Denies All Knowledge
	DCK Dishonored Check History
	DDD Direct Distance Dialing
	DEP Deposit
	DN Denial Notice
	DOI Date Of Installation
	DUP Duplicate Billing
	ES Entity Status
	FACS Facility Administration Control System
	FCE Federal Access Charge
	FOMS Frame Operations Management System
	FRN Franchise Fee
	FU Follow-up
	FUSA Frame User assignment System Access
	HB Held Bill
	IC Itemized Calls
	INR Incorrect Rate
	LAL Local Usage Units Allowed
	LCR Local Usage Units Credited
	LCU Local Units Used
	LDD Long Distance Detail
	LDT Legislative Deaf Tax
	LPC Late Payment Charge
	LPC Loop Provisioning Center
	LU Local Usage
	MIG Message Investigation Center
	MIS Miscellaneous
	NOB Number of Bills
	NTN New Telephone Number
	OCC Other Charges and Credits
	OCP Optional Calling Plan
	ONI Operator Number Identification
	OSCAR Optical Storage COM Application Replacement
	OSP Operator Service Provider
	OTN Old Telephone Number
	MPS Message Processing Service
	PADJ Payments and Adjustments
	PB Pay By Date
	PDN Past Due Notice
	PN Position Number
	PPD Preferred Payment Date
	PREMIS Premisis Information System
	PTR Poor Transmission
	QTF Query Treatment Follow-up
	QTFU Query Treatment Follow-up
	RCK Returned Check History
	REB Rebill
	REF Refuse to Pay
	RMKS Remarks
	RP Responsible Party
	RSB Repair Service Bureau
	RSC Repair Service Center
	RT Remove from Treatment
	RTA Remove from Treatment Amount
	S&E Service & Equipment
	SAG Street Address Guide
	SAGA Street Address Guide Area
	TAF Telephone Assistance Fund
	TAP Telephone Assistance Plan
	TAR Tax Area Code
	TCAT Telephone Category
	TIM Timing
	TOPS Traffic Operator Position System
	TRFU Treatment and Follow-Up
	TRMT Treatment
	UBIC Unbilled Itemized Call
	USOC Universal Service Order Code
	PAH Previous Account History
	PIC/PICX Presubscribed Interexchange Carrier
	SCD Selective Carrier Denial
	SI Supplemental Input
	SOLAR Service Order Logistics and Reference
	SONAR Service Order Negotiation and Retrieval
	SOPAD Service Order Provisioning and Distribution
	USF Universal Service Fund
	USOC Universal Service Order Code
	UWM Unregulated Wire Maintenance
	VL Voice Link
	VMS Voice Messaging Service
	WC Wire Center
	WMC Wire Maintenance Contract
	WNO Wrong Number Reached



	.-----------------.
	\| Part V: Credits \|
	`-----------------'

	Thanks to Crimson Flash for the USOC and Line Class Codes which were taken
	from his article "The Fine Art of Telephony" in Phrack 40.

	Thanks to Major for his dedication to gathering information.

	Thanks to DisordeR for his technical assistance in writing this article.

	But most of all... thanks to U.S. West for making this all possible.