sr stringlengths 9 9 | prompt_software stringlengths 815 57.9k | prompt_product stringlengths 807 36.2k | Customer_Symptom__c stringlengths 253 14.2k | Description stringlengths 33 14k | Resolution_Summary__c stringlengths 7 7.89k | Problem_Description__c stringlengths 3 5.37k | Product_Name__c stringlengths 8 22 | SW_Version__c stringlengths 3 42 | Case_Close_SW_Version__c stringlengths 3 18 | CXSAT_Score__c stringlengths 3 5 | Priority stringclasses 3
values | Health_Score__c stringclasses 2
values | Underlying_Cause__c stringclasses 9
values | Product_Family__c stringclasses 11
values | Technology_Text__c stringclasses 10
values | Sub_Technology_Text__c stringlengths 3 89 | SW_Product__c stringlengths 3 18 | Problem_Code_Description__c stringclasses 7
values | Sub_Technology_Description__c stringlengths 3 89 | Technology_Description__c stringclasses 10
values | HW_Product__c stringlengths 3 18 | Automation_Level__c stringclasses 9
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
695109716 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Stack port disconnects and reconnects again on its own. Need assistance to find out cause of the issue | Stack port disconnects and reconnects again on its own. Need assistance to find out cause of the issue | timestamp : 2023-03-20T12:21:45.000+0000 || updatedby : gikeshav || type : RESOLUTION SUMMARY || visibility : External || details : closed after 3 strikes | nan | C9300-48U | cat9k_iosxe.16.12.04.SPA.bin | nan | nan | 3 | nan | Software Bug | C9300 | LAN Switching | Cat9300 | nan | nan | nan | nan | nan | nan |
693988553 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Configuration Assistance
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Configurations are different between running-config and startup-config after reboot the switch. | Configurations are different between running-config and startup-config after reboot the switch. | Advised to verify show run all output for default configuration. | Configurations are different between running-config and startup-config after reboot the c9300 switch. | C9300-48U-A | nan | nan | 82.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | C9300 | LAN Switching | Cat9300 | 01tA0000000huG8IAI | Configuration Assistance | Cat9300 | LAN Switching | 01t15000005W1eHAAS | nan |
693929980 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: THIRD_PARTY_PRODUCT_SW/ 16.03.01/ 16.07.02/ 122.33 Re... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: THIRD_PARTY_PRODUCT_HW/ VS-C6509E-S720-10G/ CSR-ASR1K2-CHT1-1/ ASR1009-X ... | Technology: Router and IOS-XE Architecture
Subtechnology: IOS-XE Memory Leaks
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: OSPF and BGP reset on SDA Borders | OSPF and BGP reset on SDA Borders | timestamp : 2023-01-09T13:29:50.000+0000 || updatedby : akbashir || type : RESOLUTION SUMMARY || visibility : External || details : No Response from
Closing as per 3 strike | nan | ASR1009-X | asr1001x-universalk9.16.07.02.SPA.bin | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | ASR1000 | Routing Protocols (Includes NAT and HSRP) | BGP | nan | nan | nan | nan | nan | nan |
694642521 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Software Failure
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: Problem Description :- Clients unable to connect to an AP suspecting AP crash.
Setup :- SDA
WLC :- 172.18... | Problem Description :- Clients unable to connect to an AP suspecting AP crash.
Setup :- SDA
WLC :- 172.18.240.13 – 8.10.151.0
DNAC :- 172.18.12.35
Impacted Location :- Global/NUS_fabric1/KR-SCIYIH/SCIYIH-MPSH/SCIYIH-MPSH2
AP’s impacted :-
1. MPSH2-02-AP20 - 10.253.152.238
2. MPSH2-02-AP22 - 10.253.190.6
3. MPSH2-0... | timestamp : 2023-07-20T04:31:04.000+0000 || updatedby : sharcha2 || type : RESOLUTION SUMMARY || visibility : External || details : 8.10.185.3 special image shared with customer with bug fixes for AP crash issue | nan | AIR-AP2802I-S-K9 | ap3g3-ME-3800-k9w8-ubifs-8.10.185.0.img | nan | nan | 2 | nan | Software Bug | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
694907945 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 3.0.0.458/ 2.7.0.356/ 3.0.0.448/ 3.0.0.458/ 3.0.0 Res... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: SNS-3655-K9/ SNS-3695-K9 Response in this JSON format:
{"product_nam... | Technology: Identity Services Engine (ISE) - 3.0
Subtechnology: ISE Performance (High CPU / Memory / IO / GUI Slowness)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: CISE
Software Version: N/A
Router/Node Name: N/A
Problem Details: ISE - High Load Average for ISE PAN node | ISE - High Load Average for ISE PAN node | timestamp : 2023-02-27T01:52:17.000+0000 || updatedby : rupespat || type : RESOLUTION SUMMARY || visibility : External || details : observations we see that CU is encountering the bug CSCwd45843<https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd45843>;. There is a hotfix available for this bug:
https://software.cisco.... | nan | SNS-3655-K9 | ise-3.0.0.458.SPA.x86_64.iso | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | CISE | Identity Services Engine (ISE) - 3.0 | ISE Performance (High CPU / Memory / IO / GUI Slowness) | nan | nan | nan | nan | nan | nan |
694068972 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 9.16.2.3/ 9.14.2.4/ 9.14.2.4/ 9.14.1 Response in this... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: FPR9K-SM-36/ FPR-C9300-AC/ FPR1150-ASA-K9 Response in this JSON format... | Technology: Security - Network Firewalls and Intrusion Prevention Systems
Subtechnology: Adaptive Security Appliance (ASA) non-VPN problem
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: FPRUHI
Software Version: N/A
Router/Node Name: N/A
Problem Details: FPR9K-SM-36 Network traffic issue | FPR9K-SM-36 Network traffic issue | timestamp : 2022-12-06T16:39:12.000+0000 || updatedby : dhanukri || type : RESOLUTION SUMMARY || visibility : External || details : Closing the case as there is no response from customer | nan | FPR9K-SM-36 | cisco-asa.9.14.2.4.SPA.csp | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | FPRUHI | Adaptive Security Appliance | ASA Firepower Devices - Non-VPN | nan | nan | nan | nan | nan | nan |
694571397 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 17.03.04a/ 17.3.5/ 2.2.2.8 Response in this JSON form... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: ASR1009-X Response in this JSON format:
{"product_name": "","explana... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - LAN Automation (SDA)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi,
we have observer this issue before and last time after change the SFP the issue... | Hi,
we have observer this issue before and last time after change the SFP the issue was resolved. Please check the SR 693710312 & 694133288. however this time we have change the SFP and Fiber cable as well still the CRC is coming.
I am attaching the logs on testing time.
Device info:
ASR1009-X
Cisco IOS XE Software,... | timestamp : 2022-12-30T13:30:48.000+0000 || updatedby : agarroab || type : RESOLUTION SUMMARY || visibility : External || details : There are CRC errors in line interface card
After the card was replaced, there are no more CRC errors.
Faulty card returned successfully. | nan | ASR1009-X | asr1000rpx86-universalk9.17.03.04a.SPA.bin | nan | nan | 3 | nan | Hardware Failure | ASR1000 | Cisco DNA Center - On-Prem | Cisco DNA Center - LAN Automation (SDA) | nan | nan | nan | nan | nan | nan |
694925542 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: LAN Switching
Subtechnology: Cat3850 - Switching Issues
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: C9300 SDA FE - %FED_L3_ERRMSG-3-RSRC_ERR: Switch 4 R0/0: fed: Failed to allocate hardware resource for adj entry... | C9300 SDA FE - %FED_L3_ERRMSG-3-RSRC_ERR: Switch 4 R0/0: fed: Failed to allocate hardware resource for adj entry - rc:1
Jan 19 2023 09:06:16.547 SGT: %FED_L3_ERRMSG-3-RSRC_ERR: Switch 1 R0/0: fed: Failed to allocate hardware resource for adj entry - rc:1
Jan 19 2023 09:06:16.548 SGT: %FMFP-3-OBJ_DWNLD_TO_DP_FAILED: Sw... | timestamp : 2023-02-14T13:36:10.000+0000 || updatedby : jasterry || type : RESOLUTION SUMMARY || visibility : External || details : Customer stopped responding. Believe that there is an issue with Arp traffic being programmed correctly. closed with 3 strike | nan | C9300-48U | cat9k_iosxe.17.06.02.SPA.bin | nan | nan | 3 | nan | Software -not a bug (scalability, version selection, install/upgrade help...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | nan | nan | nan | nan | nan | nan |
694935054 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Interoperability
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: AP's in central library are facing issues joining back to WLC | AP's in central library are facing issues joining back to WLC | timestamp : 2023-02-28T01:04:20.000+0000 || updatedby : sherholm || type : RESOLUTION SUMMARY || visibility : External || details : Standby SR monitored till customer requested closure date. | nan | THIRD_PARTY_PRODUCT_HW | THIRD_PARTY_PRODUCT_SW | nan | nan | 3 | nan | Software -not a bug (scalability, version selection, install/upgrade help...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
695268540 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wired)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA Fabric Edge - Intermittent AAA Server Down status impacting user/device authenti... | SDA Fabric Edge - Intermittent AAA Server Down status impacting user/device authentication
This observed on switches upgraded from 16.12.4 to 17.6.4.
Though the radius status is UP, but Platform State from SMD is DEAD (for both radius/aaa servers)
IT-03-CNT-ES3#show aaa servers | inc auth-port|State|SMD
RADIUS: id 1... | resolved issue | SDA Fabric Edge - Intermittent AAA Server Down status impacting user/device authentication | C9300-48U-A | 17.6.4 | 17.6.4 | 59.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t6R000006k8XpQAI | Error Messages, Logs, Debugs | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000005W0LTAA0 | nan |
694952109 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Interoperability
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi Support,
Please find below info.
- What is current version of WLC? – 8.10.162.0
- Is this only havin... | Hi Support,
Please find below info.
- What is current version of WLC? – 8.10.162.0
- Is this only having this issue with connected client? – we are observing this from multiple clients across 2802i’s.
- Were there any changes in config/topo in prior this issue. - None
- What is the impact? How many users affected. - ... | timestamp : 2023-02-11T02:22:40.000+0000 || updatedby : kasimha || type : RESOLUTION SUMMARY || visibility : External || details : Please find call summary,
As per discussion over call, Session time out should be configured to 84000 seconds and 3600 idle time out.
Current configuration 7200 is minimum session time out... | nan | AIR-CT8540-K9Z | MFG_CTVM_SMALL_8.10.171.0.iso | nan | nan | 3 | nan | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
694831371 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 2.2.3.4/ 16.12.04/ 2.1.2.7/ 2.2.2.9/ 2.2.2.8/ 1.3.1.... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN1-HW-APL/ DN2-HW-APL/ DN2-HW-APL-XL/ C9300-48UN/ DN2-HW-APL-L/ DN2-HW-APL-U/ C9300-48U ... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - Infrastructure (Services, UI, API, etc.)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: DNAHW
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA DNAC - C9300 NETCONF SSH access not working using TACACS authe... | SDA DNAC - C9300 NETCONF SSH access not working using TACACS authentication | timestamp : 2023-04-25T03:36:32.000+0000 || updatedby : bochinna || type : RESOLUTION SUMMARY || visibility : External || details : Resolution Summary
=====================
When DNAC ssh’s to NAD on the traditional port, its passes through and Inventory collection and other automation feature works as anticipated. Howe... | nan | C9300-48U | cat9k_iosxe.16.12.04.SPA.bin | nan | nan | 3 | nan | Software Bug | DNAHW | Cisco DNA Center - On-Prem | Cisco DNA Center - Infrastructure (Services, UI, API, etc.) | nan | nan | nan | nan | nan | nan |
694105276 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wired)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA - Fabric Edge C9300 experiencing MAC flooding from specific ports and observing ... | SDA - Fabric Edge C9300 experiencing MAC flooding from specific ports and observing inconsistent in device-tracking IPDT policy applied to ports. We see inconsistent in the IPDT policy applied to the ports. Some switch ports are configured with IPDT_POLICY and some are with IPDT_MAX_10.
- whether the IPDT policy dif... | timestamp : 2022-09-20T02:32:40.000+0000 || updatedby : josandov || type : RESOLUTION SUMMARY || visibility : External || details : Review IPDT configuration, command pushed seems to be expected.
Requested additional information about observed MAC Flood evidence.
Pending logs about MAC flooding | nan | C9300-48U | cat9k_iosxe.16.12.04.SPA.bin | nan | nan | 3 | nan | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | nan | nan | nan | nan | nan | nan |
694482515 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: Response in this JSON format:
{"software_version":... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: SNS-3695-K9 Response in this JSON format:
{"product_name": "","expla... | Technology: Identity Services Engine (ISE) - 3.0
Subtechnology: ISE Admin Access
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: CISE
Software Version: N/A
Router/Node Name: N/A
Problem Details: ISE- Admin/Portal wild card certificate not getting imported to secondary MNT node
We have totally ... | ISE- Admin/Portal wild card certificate not getting imported to secondary MNT node
We have totally 12 ISE nodes in the deployment (2 PAN, 2 MNT + 8 PSNs). The wild certificates are getting imported to all nodes in the deployment, except the secondary MNT node (hdsc-mnt-nac01) | workaround for that is by,
First deregistering the affected node from the ISE cluster,
Then importing the certificate into the deployment,
And then adding the secondary monitoring node back to the deployment and synching up the nodes. | ISE- Admin/Portal wild card certificate not getting import to secondary MNT. | SNS-3695-K9 | nan | nan | 36.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | CISE | Identity Services Engine (ISE) - 3.0 | ISE Admin Access | 01tA0000000huFmIAI | Error Messages, Logs, Debugs | ISE Admin Access | Identity Services Engine (ISE) - 3.0 | 01tA0000000huFSIAY | TARPIT: PARTIAL |
694140893 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 3.0.0.458/ 2.7.0.356/ 3.0.0.448/ 3.0.0.458/ 3.0.0 Res... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: SNS-3655-K9/ SNS-3695-K9 Response in this JSON format:
{"product_nam... | Technology: Identity Services Engine (ISE) - 3.0
Subtechnology: ISE Performance (High CPU / Memory / IO / GUI Slowness)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: CISE
Software Version: N/A
Router/Node Name: N/A
Problem Details: ISE - High CPU load on Primary PAN node
hsdc-pan-nac01/admin... | ISE - High CPU load on Primary PAN node
hsdc-pan-nac01/admin# tech top
Invoking tech top. Press Control-C to interrupt.
top - 13:40:56 up 303 days, 16:51, 2 users, load average: 18.38, 15.73, 13.35
Tasks: 642 total, 1 running, 641 sleeping, 0 stopped, 0 zombie
%Cpu0 : 23.2 us, 1.3 sy, 0.0 ni, 75.4 id, 0.0 ... | timestamp : 2023-01-09T15:54:07.000+0000 || updatedby : surymish || type : RESOLUTION SUMMARY || visibility : External || details : No response from Cu since dec 10th | nan | SNS-3655-K9 | ise-2.7.0.356.SPA.x86_64.iso | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | CISE | Identity Services Engine (ISE) - 3.0 | ISE Performance (High CPU / Memory / IO / GUI Slowness) | nan | nan | nan | nan | nan | nan |
694888348 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wired)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA FE C9300 - Device is Experiencing TCAM Exhaustion 97.0%. Layer2 TCAM Usage
Tota... | SDA FE C9300 - Device is Experiencing TCAM Exhaustion 97.0%. Layer2 TCAM Usage
Total Mac Addresses for this criterion: 583
Total Mac Addresses installed by LISP: REMOTE: 32768
E1-07-CNT-ES1#show platform hardware fed switch active fwd-asic resource tcam utilization | inc Unicast
Unicast MAC addresses ... | timestamp : 2023-02-10T13:20:08.000+0000 || updatedby : karanand || type : RESOLUTION SUMMARY || visibility : External || details : Closing the case as we have not had any response to the email over multiple attempts. | nan | C9300-48U | cat9k_iosxe.16.12.04.SPA.bin | nan | nan | 3 | nan | Usability -other than config (product hard to use, no console port...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | nan | nan | nan | nan | nan | nan |
695942943 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 9.16.2.3/ 9.14.2.4/ 9.14.2.4/ 9.14.1 Response in this... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: FPR9K-SM-36/ FPR-C9300-AC/ FPR1150-ASA-K9 Response in this JSON format... | Technology: Adaptive Security Appliance
Subtechnology: ASA Firepower Devices - Non-VPN
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: FPRUHI
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi Team,
We are seeing that the some connections are getting dropped and the packets are n... | Hi Team,
We are seeing that the some connections are getting dropped and the packets are note seen on interfaces.
PFA image
Source : 172.24.140.69
Destination : 10.245.0.114
Port : 7236
Will atach the captures and logs to the case.. | Configuration changes that need to be done:-
policy-map global_policy
no class tcp_bypass
!
class any-tcp
set connection advanced-options tcp-state-bypas
!
wr mem
Verification:-
show runn policy-map
show connection
show connection detail
It was asked to close the service request further. | Connections getting drop on firepower running ASA | FPR-C9300-AC | 9.14(2)4 | 9.14(2)4 | 54.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | FPRUHI | Adaptive Security Appliance | ASA Firepower Devices - Non-VPN | 01t1C000006E6CbQAK | Error Messages, Logs, Debugs | ASA Firepower Devices - Non-VPN | Adaptive Security Appliance | 01t15000004dGB5AAM | CaseClosureFieldAutomation: Partial |
694624943 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: Many Guest connecting to NUS_Guest WiFi are having intermittent internet connection.\
(TLDC-... | Many Guest connecting to NUS_Guest WiFi are having intermittent internet connection.\
(TLDC-WL-WLC01) >show client detail c4:23:60:f8:68:9e
Client MAC Address............................... c4:23:60:f8:68:9e
Client Username ................................. c4:23:60:f8:68:9e
Client Webauth Username ...................... | Issue: Guest Clients were not able to connect due to the captive portal not redirecting.
Steps Taken:
* Assessed logs collected from cu and found some bugs which match the issue:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh20238
* Asked customer to implement following workaround:
-Remove the ACL from the FlexCo... | Guest SSID connected users, Captive portal is not redicrecting. | AIR-CT8540-K9 | 8.10.151.0 | 8.10.151.0 | 100.0 | 3 | 100.0 | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t1C000006EB81QAG | Error Messages, Logs, Debugs | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t15000004dDRMAA2 | nan |
695069319 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.5.140.0/ NA - RMA/ 16.12.4/ 8.10.161.0/ 15.3.3 R... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-CT8540-K9/ AIR-CT5520-K9 Respo... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Interoperability
Product: NA
Product Family: C9120AX
Software Version: 8.10.151.0
Router/Node Name: TLDC-WL-WLC02
Problem Details: AP is up on switch side but dissociated from WLC, which cause service disruption. | AP is up on switch side but dissociated from WLC, which cause service disruption. | closing | AP disconnected from WLC.
We see drops on the switchport. | C9120AXI-S | 16.12.4 | 16.12.4 | 13.0 | 3 | 100.0 | Software Bug | C9120AX | Wireless | 9120AX Series Access Point | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | 9120AX Series Access Point | Wireless | 01t15000004dDRMAA2 | SHERLOCK: PARTIAL |
695644022 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: 8.10.183.0
Router/Node Name: N/A
Problem Details: WLC 8540 PSU power supply present but OFF, psu led is green | WLC 8540 PSU power supply present but OFF, psu led is green | timestamp : 2023-07-04T09:50:15.000+0000 || updatedby : kishank || type : RESOLUTION SUMMARY || visibility : External || details : closing case threes strikes. | nan | AIR-CT8540-CA-K9 | MFG_CTVM_SMALL_8.10.183.0.iso | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
695960852 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 9.16.2.3/ 9.14.2.4/ 9.14.2.4/ 9.14.1 Response in this... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: FPR9K-SM-36/ FPR-C9300-AC/ FPR1150-ASA-K9 Response in this JSON format... | Technology: Adaptive Security Appliance
Subtechnology: ASA Firepower Devices - Non-VPN
Problem Code: Configuration Assistance
Product: NA
Product Family: FPRLOW
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi Team,
Afternoon, may we check what the heat generated (Btu/hours) for the FPR1150-ASA-K9?
S... | Hi Team,
Afternoon, may we check what the heat generated (Btu/hours) for the FPR1150-ASA-K9?
Serial Number: JMX2716X0JJ
Thanks!
regards
Guan | Required information has been shared to calculate the BTU and attached the Watt to BTU converter for reference.
* I'm proceeding with the closure of this case after your confirmation in the last mail. | we are deploying the ASA in our client server room and we need to submit the heat generated in btu/hours for the equipment | FPR1150-ASA-K9 | 9.16(2)3 | 9.16(2)3 | 75.0 | 4 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | FPRLOW | Adaptive Security Appliance | ASA Firepower Devices - Non-VPN | 01t6R000007BkD2QAK | Configuration Assistance | ASA Firepower Devices - Non-VPN | Adaptive Security Appliance | 01t1C000006UmrUQAS | CaseClosureFieldAutomation: Partial |
695684373 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 7.7.1/ 6.3.3/ 7.3.2/ NA - RMA/ 7.3.2 Response in this... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: ASR-9006/ A9K-RSP880-SE/ ASR-9904/ ASR-9006-FAN-V2/ A9K-RSP880-TR Resp... | Technology: XR-Routing-Platforms
Subtechnology: ASR 9000 Series - Hardware failures, Environmental Issues (Power, Fans, etc)
Problem Code: Hardware Failure
Product: NA
Product Family: ASR9KFM
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi cisco support,
We observed that standby RSP (RSP1) was auto r... | Hi cisco support,
We observed that standby RSP (RSP1) was auto reloaded in ASR9006 router. Please find attached logs and investigate the root cause.
0/RSP0/ADMIN0:Jun 13 12:07:49.613 SGT: rvm_mgr[3921]: %PKT_INFRA-RVM_MGR-3-ERROR : Admin and Service VM down on card 0/RSP1, reloading card..
0/RSP0/ADMIN0:Jun 13 12:0... | Rvm_mgr (Remote VM manager), is a rack scoped service which runs only on RPs maintaining HBs (Heartbeats) with XR VMs on remote cards. This process caters to two simultaneous faults in the system.
* The two faults are, the process misses 3 HBs with remote XR VM, and Sysadmin VM on the remote card is down too. In ca... | Problem description:
------------------
Node Name: JE_GP_ASR_R02
Hardware: ASR-9006
Software: NA
Issue : Standby RSP 1 got auto-reloaded | A9K-RSP880-TR | 7.3.2 | 7.3.2 | 42.0 | 3 | 100.0 | Hardware - non-failure (limits exceeded, not enough memory, missing parts...) | ASR9KFM | XR-Routing-Platforms | ASR 9000 Series - Hardware failures, Environmental Issues (Power, Fans, etc) | 01t6R000007Bn2OQAS | Hardware Failure | ASR 9000 Series - Hardware failures, Environmental Issues (Power, Fans, etc) | XR-Routing-Platforms | 01tA0000000kmQpIAI | IRE: PARTIAL;SHERLOCK: PARTIAL;CaseClosureFieldAutomation: Partial |
694168349 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi TAC,
For some reason, clients are not able to get IP address on a specific WiFi6 AP. Clie... | Hi TAC,
For some reason, clients are not able to get IP address on a specific WiFi6 AP. Clients can connect and get IP address when connecting to a different WiFi6 AP.
Pls assign this case to Singapore Timezone TAC
logs from the client laptop when connecting on the problematic WiFi6 AP
C:\Users\P0104884>netsh wlan ... | Issue resolved.
Ref the Latest GCI | Clients not able to connect specific SSID. | AIR-CT8540-K9 | 12.0(13)W5(19b) | 12.0(13)W5(19b) | 24.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t1C0000065Y1wQAE | Error Messages, Logs, Debugs | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t1C000006WMdqQAG | SHERLOCK: PARTIAL |
694111541 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 2.2.3.4/ 16.12.04/ 2.1.2.7/ 2.2.2.9/ 2.2.2.8/ 1.3.1.... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN1-HW-APL/ DN2-HW-APL/ DN2-HW-APL-XL/ C9300-48UN/ DN2-HW-APL-L/ DN2-HW-APL-U/ C9300-48U ... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - Infrastructure (Services, UI, API, etc.)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: DNAHW
Software Version: N/A
Router/Node Name: N/A
Problem Details: We are running DNA center version 2.2.2.9 and have configured SGAC... | We are running DNA center version 2.2.2.9 and have configured SGACLs for micro-segmentation.
We have enabled logging for some of the ACL entries but are not able to view the relevant traffic flow on DNA center. | Issue was resolved after rediscovering the device with Netconf. | On DNA center, unable to view the traffic flows related to micro-segmentation | DN2-HW-APL-XL | 16.12.4 | 16.12.4 | 40.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | DNAHW | Cisco DNA Center - On-Prem | Cisco DNA Center - Infrastructure (Services, UI, API, etc.) | 01t6R000006EH5aQAG | Error Messages, Logs, Debugs | Cisco DNA Center - Infrastructure (Services, UI, API, etc.) | Cisco DNA Center - On-Prem | 01t15000005W0LTAA0 | SHERLOCK: PARTIAL |
694641874 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA Fabric AP - Frequent crash for random APs connected to WLC.13 | SDA Fabric AP - Frequent crash for random APs connected to WLC.13 | timestamp : 2022-12-09T08:05:04.000+0000 || updatedby : sasengar || type : RESOLUTION SUMMARY || visibility : External || details : Opened in Error | nan | AIR-CT8540-K9 | AIR-CT8540-K9-8-10-151-0.aes | nan | nan | 3 | nan | Software -not a bug (scalability, version selection, install/upgrade help...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
695579249 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 2.2.3.6/ 2.2.3.6/ 2.3.3.7/ 2.2.2.9 Response in this J... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL/ DN2-HW-APL-XL Response in this JSON format:
{"product_na... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wireless)
Problem Code: Software Failure
Product: NA
Product Family: DNAHW
Software Version: N/A
Router/Node Name: N/A
Problem Details: DNAC Provision Issues after upgraded to Version 2.3.3.7-72328
1. New Sites/Floors cannot be ... | DNAC Provision Issues after upgraded to Version 2.3.3.7-72328
1. New Sites/Floors cannot be provisioned to wlc - "No configuration was generated"
Because of that, new APs for that new floors cannot be provisioned, error is "NCWL10802: The site(s) YNC-RC2-02 is not managed by any Wireless Controllers. Please provision... | Issue : WLC Provisioning failed on DNAC
DNAC Version : 2.3.3.7 ( DN2-HW-APL-XL ) , 3 Node Cluster
On 4th of July Night at Singapore Time, the WLC was provisioned with additional Managed AP Locations where it was stuck for 9 Hours.
The Provision failed after 9 Hours of waiting with the below error :
A screenshot o... | DNAC Provision Issues after upgraded to Version 2.3.3.7-72328
Client is unable to provision a 5540 WLC.
He stated that during the previous BEMS interaction they needed to add the new sites in the Cisco DNA Center hierarchy and then provision the WLC so it can manage those sites.
They could successfully add the new site... | DN2-HW-APL-XL | 2.3.3.7 | 2.3.3.7 | 47.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | DNAHW | Cisco DNA Center - On-Prem | Cisco DNA Center - Provisioning | 01t6R000007PJzCQAW | Error Messages, Logs, Debugs | Cisco DNA Center - Provisioning | Cisco DNA Center - On-Prem | 01t1C0000061ceEQAQ | SHERLOCK: PARTIAL |
695605404 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: 8.10.183.0
Router/Node Name: N/A
Problem Details: Wireless Access Point disassociation/Flap | Wireless Access Point disassociation/Flap | The issue with respect to Ap flapping.
The Ap was going down due to Max retransmission. The issue was isolated to be on the switch end.
Once the switch was upgrade to 17.x firmware the issue is resolved.
RCA was provided to customer. Based on approval from them closing the case | Product: NA
Product Family: AIRCTA2
Software Version: 8.10.183.0
Router/Node Name: N/A
Problem Details: Wireless Access Point disassociation/Flap | AIR-CT8540-K9 | 16.12.3s | 16.12.3s | 52.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t1C000004GjbyQAC | Error Messages, Logs, Debugs | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t1C000006WMdqQAG | nan |
695138158 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wired)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA FE - TCAM Exhaustion 96.0%, layer2 TCAM Usage is more than the limit
Map cache ... | SDA FE - TCAM Exhaustion 96.0%, layer2 TCAM Usage is more than the limit
Map cache entries have exceeded limit. The maximum number of MAC addresses has been reached:32768. | 1. The issue was resolved after upgrading the devices to a cisco-suggested release.
2. The previous IOS being run on the devices was EoL and hence likely causing an unknown bug and hence the issue.
https://www.cisco.com/c/en/us/products/collateral/ios-nx-os-software/ios-xe-16/eos-eol-notice-c51-744154.html
++ okay... | SDA FE - TCAM Exhaustion 96.0%, layer2 TCAM Usage is more than the limit
Map cache entries have exceeded limit. The maximum number of MAC addresses has been reached:32768. | C9300-48U-A | 16.12.4 | 16.12.4 | 73.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000005W0LTAA0 | SHERLOCK: PARTIAL |
695618886 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 2.2.2.9/ 2.2.2.9/ 2.1.2.7/ 16.12.01s/ 2.1.2.7/ 4.0.4b/ PRODUCT_NOT_FOUND/... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-AP2802I-S-K9/ DN2-HW-APL-XL/ DN2-HW-APL/ DN2-HW-APL-L/ AIR-CT8540-K9/ UCSC-C480-M5/ AS... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wireless)
Problem Code: Configuration Assistance
Product: NA
Product Family: DNAHW
Software Version: N/A
Router/Node Name: N/A
Problem Details: Cannot see any DSCP marking after applying QoS policy to wireless SSID. | Cannot see any DSCP marking after applying QoS policy to wireless SSID. | ++ each wireless profile can push the maximum of 32 applications only. As of now all the wired applications are working fine without any issue and markings are happening.
we checked the supportive document and its the expected behaviour for wireless having the cap of 32 applications. this will not be able to modify/e... | Not able to see any DSCP marking after applying QoS policy to wireless SSID. | DN2-HW-APL-XL | 17.3.4a | 17.3.4a | 71.0 | 3 | 100.0 | Software Bug | DNAHW | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wireless) | 01t6R000005tUMBQA2 | Configuration Assistance | Cisco Software-Defined Access (SDA Wireless) | Cisco DNA Center - On-Prem | 01tA0000002qQtWIAU | nan |
695443169 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: LAN Switching
Subtechnology: CAT 9500 Unexpected Reboot
Problem Code: Software Failure
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA L2 border switch (model 9500) stack running version 16.12.1s is using L2 flooding for a vlan/subnet. For this particular... | SDA L2 border switch (model 9500) stack running version 16.12.1s is using L2 flooding for a vlan/subnet. For this particular subnet, the L2 border seems not forwarding the arp requests and hence client in the same vlan are not able to communicate. | looks like the traffic is not forwarded to the 6800 on the po20
from the packet capture we see that ARP flooding is happening on the outgoing interface of po20 but not seen on the 6800
- looks like platform issue for now as inter SDA communication is happening but l2 is broken between traditional and SDA.
-Software o... | SDA L2 border switch seems not forwarding the ARP requests between SDA network - L2 flooding vlan/subnet and traditional network.
HW/SW details:
DNAC 3-node Cluster running 2.2.2.9.
C9500-48Y4C switch stack running IOS-XE 16.12.1s (CUST-SPECIAL:V1612_1S_CSCVR77599_2)
Further details:
It is a production environment ... | C9300-48U-A | Gibraltar-16.12.1s | Gibraltar-16.12.1s | 60.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t1C000004ah02QAA | Error Messages, Logs, Debugs | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000005W0LRAA0 | SHERLOCK: PARTIAL |
695810508 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 122.33/ 15.5.1 Response in this JSON format:
{"soft... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: VS-C6509E-S720-10G/ C6807-XL Response in this JSON format:
{"product... | Technology: LAN Switching
Subtechnology: Cat6500/6800 (Supervisor 2T) VSS
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C6800MD
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi, user requires a root cause analysis for why the distribution switch rebooted unexpectedly on its own... | Hi, user requires a root cause analysis for why the distribution switch rebooted unexpectedly on its own.
Thank you | ++No crashfile generated.
++Concluded as soft parity error. | ++ Distribution Switch Reboot Automatically. | C6807-XL | 15.5(1)SY3 | 15.5(1)SY3 | 70.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | C6800MD | LAN Switching | Cat6500/6800 Unexpected Reboot | 01t1C000005yOfqQAE | Software Failure | Cat6500/6800 Unexpected Reboot | LAN Switching | 01t15000004dPUOAA2 | SHERLOCK: FULL;CaseClosureFieldAutomation: Partial |
694180161 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Cisco C9300-48U Switch output drops on AP interface, suspected cause of users disconnections.
over 100 APs are affected. | Cisco C9300-48U Switch output drops on AP interface, suspected cause of users disconnections.
over 100 APs are affected. | Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards
Gi1/0/1 0 0 0 0 0 52624298
Gi1/0/2 0 0 0 0 0 52168180
Gi1/0/3 0 0 0 0 0 53547902
Gi1/0/4 0 0 0 0 0 53849947
Gi1/0/5 0 0 0 0 0 53014579
Gi1/0/6 0 0 0 0 0 49926547
Gi1/0/7 0 0 0 0 0 53680013
** As per the above outputs, I could see that drops value are ideall... | Output drops on AP connected interfaces | C9300-48U-A | 16.12.4 | 16.12.4 | 49.0 | 3 | 100.0 | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | C9300 | LAN Switching | Cat9300 | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | Cat9300 | LAN Switching | 01t15000005W0LTAA0 | IRE: PARTIAL;SHERLOCK: PARTIAL |
694914231 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Hardware Failure
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi TAC Team,
Please kindly help to raise an RMA for below details.
[Please reply-to-all, so that all the concerned parties in the cc: l... | Hi TAC Team,
Please kindly help to raise an RMA for below details.
[Please reply-to-all, so that all the concerned parties in the cc: list also be kept in loop]
CCO ID# SCSLIMITED
P/N# C9300-NM-8X
Faulty S/N# FOC24424RV0
Fault# Unable to detect. no output.
Qty# 01EA
S... | timestamp : 2023-01-27T04:15:20.000+0000 || updatedby : jhwatson || type : Resolution Summary || visibility : External || details : Resolution Summary:
Automatic RMA submitted for C9300-NM-8X= | nan | C9300-NM-8X | NA - RMA | nan | nan | 3 | nan | Hardware Failure | C9300 | LAN Switching | Cat9300 | nan | nan | nan | nan | nan | nan |
695138053 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: While performing firmware upgrade, the WLC reset with the error below:
Reset reason : Peer-R... | While performing firmware upgrade, the WLC reset with the error below:
Reset reason : Peer-RMI, peer-RP and management default gateway are reachable ,(Version: 8.10.130.11)
Reset time : Sat Dec 18 02:11:51 2021
Trace back : 0x8f5754 0x1e1af9a 0x1ea0b04 0x1e8f251 0x1e95ad6 0x1e8b99e 0x1e23d97 0x7dff 0xe898d
Kindly... | * Logs indicating Standby was rebooting due to due to RP link latency try increasing the HA timers configure on your WLC, and check if the issue still persist.
Please find the process below to achieve the same:
Via GUI:
Controller > Redundancy > Global Configuration >
Keep Alive Timer: 500-800 millisecond.
Keep Alive ... | Hardware: AIR-CT8540-K9
Issue: HA are losing reachability and the WLCs are reloading with the following reason:
Reset reason : Peer-RMI, peer-RP and management default gateway are reachable ,(Version: 8.10.130.11) | AIR-CT8540-K9 | 8.10.183.0 | 8.10.183.0 | 71.0 | 3 | 100.0 | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t6R000007OTqHQAW | Error Messages, Logs, Debugs | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t15000004dDRMAA2 | nan |
694913120 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 17.03.04a/ 17.3.4a Response in this JSON format:
{"... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: ASR1002-HX/ ASR1009-X Response in this JSON format:
{"product_name":... | Technology: Router and IOS Architecture
Subtechnology: Memory Allocation Failure
Problem Code: Software Failure
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: Critical - QFP 0 IRAM(EXMEM) at 98 percent, exceeds critical level 95
HSDC-DBN-RTR01#show platform hardware ... | Critical - QFP 0 IRAM(EXMEM) at 98 percent, exceeds critical level 95
HSDC-DBN-RTR01#show platform hardware qfp active infrastructure exmem statistics
QFP exmem statistics
Type: Name: DRAM, QFP: 0
Total: 8589934592
InUse: 3510652928
Free: 5079281664
Lowest free water mark: 5071855616
Type: Name: IRAM, QFP: 0
... | Workaround is provided for the issue. Cu will upgrade the router in May. | Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: Critical - QFP 0 IRAM(EXMEM) at 98 percent, exceeds critical level 95
HSDC-DBN-RTR01#show platform hardware qfp active infrastructure exmem statistics
QFP exmem statistics
Type: Name: DRAM, QFP: 0
Total: 8589934592
InUse... | ASR1009-X | 17.3.4a | 17.3.4a | 72.0 | 3 | 100.0 | Software Bug | ASR1000 | Router and IOS-XE Architecture | IOS-XE - NETCONF and RESTCONF and YANG | 01t6R000005tULsQAM | Configuration Assistance | IOS-XE - NETCONF and RESTCONF and YANG | Router and IOS-XE Architecture | 01t15000004dDisAAE | SHERLOCK: PARTIAL |
695146873 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Server rebooted automatically due to critical software exception. Would like to confirm the cause. | Server rebooted automatically due to critical software exception. Would like to confirm the cause. | Thanks you for sharing the show tech and the system report files.
Hardware : C9300-48U
Software : 16.12.04
------------------ show logging onboard switch 1 uptime detail ------------------
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
------------------... | Cisco Switch rebooted | C9300-48U-A | 16.12.4 | 16.12.4 | 73.0 | 3 | 100.0 | Software Bug | C9300 | LAN Switching | Cat9300 | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | Cat9300 | LAN Switching | 01t15000005W0LTAA0 | SHERLOCK: PARTIAL |
695503784 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Router and IOS-XE Architecture
Subtechnology: IOS-XEISSU Upgrade
Problem Code: Install, uninstall, or Upgrade
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: TAC Support for SDA Fabric Border Nodes upgrade from 16.12.1s to 17.6.4
Issue SRs: 692159335, 6930... | TAC Support for SDA Fabric Border Nodes upgrade from 16.12.1s to 17.6.4
Issue SRs: 692159335, 693041357, 693101485
Change start time: 13-May-2023 19:00 SGT (07:00 PM SGT) | CSCwf44649 - Customer was hitting the following bug - after multiple MW we were able to get them past the issue and successfully update their fabric | Customer requires TAC Support to complete a software upgrade for SDA Fabric Border Nodes from 16.12.1s > 17.6.4.
Issue is similar to SRs: 692159335, 693041357, 693101485
Change start time: 13-May-2023 19:00 SGT (07:00 PM SGT) | ASR1009-X | 17.6.4 | 17.6.4 | 37.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | ASR1000 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t6R000006k8PsQAI | Install, uninstall, or Upgrade | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000004dDisAAE | SHERLOCK: PARTIAL;CaseClosureFieldAutomation: Partial |
694745866 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wired)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA FE - Specific VLAN Anycast Gateway not reachable for connected endpoints
Device... | SDA FE - Specific VLAN Anycast Gateway not reachable for connected endpoints
Device-tracking pointing to wrong MAC address and Tunnel Interface
H20-01-CNT-ES1#sh device-tracking data address 172.27.64.1
Codes: L - Local, S - Static, ND - Neighbor Discovery, ARP - Address Resolution Protocol, DH4 - IPv4 DHCP, ... | 1. CSCvq05985 Since we are seeing DT pointing to Tunnel0 or any random interface
Workaround –
a. Clear device-tracking database mac <>
b. Device-tracking database binding vlan <vlan no > <svi ip> interface vlan <vlan no> <mac>
Or
c. Upgrade to fixed release.
2. CSCvm86310 Since there were some DT entries pointing t... | - Endpoints are not able to reach specific VLAN gateway.
- Customer observes that device tracking database entry for this gateway is pointing incorrectly to an unrelated interface.
```
H20-01-CNT-ES1#sh device-tracking data address 172.27.64.1
Codes: L - Local, S - Static, ND - Neighbor Discovery, ARP - Addres... | C9300-48U-A | 16.12.4 | 16.12.4 | 77.0 | 3 | 100.0 | Software Bug | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000005W0LTAA0 | nan |
694540632 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: We found UP link is UP but switch was unreachable. OSPF was down. uplink ports shows green light. service also get down. | We found UP link is UP but switch was unreachable. OSPF was down. uplink ports shows green light. service also get down. | +++ As per logs. I don’t see any error related to behaviour we observed on the switch .
+++ Ideally such behaviour could have been result of memory leak, switch getting stuck in state, hardware programming error , or any unknown bugs.
+++ Since we had reloaded without collecting logs which needed to pin point such case... | We found UP link is UP but switch was unreachable. OSPF was down. uplink ports shows green light. service also get down. | C9300-48U-A | 16.12.3s | 16.12.3s | 79.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | C9300 | LAN Switching | Cat9300 | 01t1C000004GjbyQAC | Error Messages, Logs, Debugs | Cat9300 | LAN Switching | 01t15000005W0LTAA0 | nan |
694515784 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA - AP disconnected from WLC alert on DNAC | SDA - AP disconnected from WLC alert on DNAC | Customer gaev confirmation on the closure | SDA - AP disconnected from WLC alert on DNAC | AIR-CT8540-K9 | 17.3.5b | 17.3.5b | 53.0 | 3 | 100.0 | Interoperability/Compatibility (Cisco to Cisco or Cisco to 3rd Party) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t6R000006k5BEQAY | Error Messages, Logs, Debugs | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t15000004n996AAA | SHERLOCK: PARTIAL |
694180958 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Switch CPU high and ospf neighbor flapping and neighbor frequently down. | Switch CPU high and ospf neighbor flapping and neighbor frequently down. | W have seen high cpu and ospf flapp
We suggested cli. To get top cpu results
Sw(config)# process cpu threshold type total rising 70 interval 5 falling 50 interval 5
After monitoring we see that the device is stable | ospf flapp | C9300-48U-A | 16.12.4 | 16.12.4 | 73.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | C9300 | LAN Switching | Cat9300 | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | Cat9300 | LAN Switching | 01t15000005W0LTAA0 | IRE: PARTIAL |
695940399 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 8.4.2/ 8.2.3/ 7.3.5/ 9.3.9/ 7.3.7 Response in this JS... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: N77-C7710/ N77-SUP2E Response in this JSON format:
{"product_name": ... | Technology: Data Center and Storage Networking
Subtechnology: Nexus 7000 Series Switch - Interface, Port Channel (inc. VPC), Trunk, VLAN, Spanning Tree
Problem Code: Configuration Assistance
Product: NA
Product Family: N7000
Software Version: N/A
Router/Node Name: N/A
Problem Details: User requires support to establi... | User requires support to establish an uplink between core switches, both of which are running VTP Mode Servers. | proceeding with closer with customer consent | Hardware:
N77-C7710
Symptoms:
new config spanning tree issue impact check | N77-C7710 | 9.3(9)EFT | 9.3(9)EFT | 81.0 | 3 | 100.0 | Documentation/Tools (incomplete, too complex...) | N7000 | Data Center and Storage Networking | Nexus 7000 Series Switch - Interface, Port Channel (inc. VPC), Trunk, VLAN, Spanning Tree | 01t6R000007By8nQAC | Error Messages, Logs, Debugs | Nexus 7000 Series Switch - Interface, Port Channel (inc. VPC), Trunk, VLAN, Spanning Tree | Data Center and Storage Networking | 01tA0000002q8pGIAQ | SHERLOCK: PARTIAL |
695571422 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 15.5.1/ 155.1/ THIRD_PARTY_PRODUCT_SW/ 152.1/ 151.2/ 155.1/ NA - RMA/ 15.... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C6807-XL/ C6800-32P10G-XL/ C6800-SUP6T/ C6800-SUP6T-XL/ C6800-SUP6T-XL=/ C6807-DNA-A ... | Technology: LAN Switching
Subtechnology: Cat6500/6800 (Supervisor 2T) VSS
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C6800MD
Software Version: N/A
Router/Node Name: N/A
Problem Details: We need assistance to fix this issue. | We need assistance to fix this issue. | As per my understanding post switch reload supervisors have been replaced and the IOS version running on the switch is 15.5(1)SY1 is old one.
Due to fewer logs outputs, it will not be possible to provide a pinpoint issue and as you are running an old IOS version,
it could be affected by several defects. It is recommen... | Urgent - C6800-SUP6T-XL Link Down | C6800-SUP6T-XL | 15.5(1)SY1 | 15.5(1)SY1 | 61.0 | 3 | 100.0 | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | C6800MD | LAN Switching | Cat6800 (Supervisor 6T) VSS | 01t15000005WPxkAAG | Configuration Assistance | Cat6800 (Supervisor 6T) VSS | LAN Switching | 01t15000004dPUOAA2 | nan |
695816345 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: Model No.: AIR-CT8540-K9
SN: FCH2324V04H
standby controller got disconnected and we discover ... | Model No.: AIR-CT8540-K9
SN: FCH2324V04H
standby controller got disconnected and we discover that it went to maintenance mode
Tried restart the WLC and the redundancy is still not establish After restart,WLC is up and in active state. | timestamp : 2023-07-23T19:30:49.000+0000 || updatedby : mepalaci || type : RESOLUTION SUMMARY || visibility : External || details : Requested to change the SFP and RJ45 to Fiber connector between the Switch and Primary controller (TLDC) _ its looks like L1 issue between two controllers on RP connection.
2 Brand new cab... | nan | AIR-CT8540-K9 | crete-single_8-10-183-0.img | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
695077555 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 17.03.04a/ 17.3.4a Response in this JSON format:
{"... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: ASR1002-HX/ ASR1009-X Response in this JSON format:
{"product_name":... | Technology: Router and IOS Architecture
Subtechnology: IOS High CPU
Problem Code: Software Failure
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: we observing control node CPU getting high. we have two control node and both are getting High some time it reached 100% | we observing control node CPU getting high. we have two control node and both are getting High some time it reached 100% | timestamp : 2023-03-30T12:49:59.000+0000 || updatedby : jobingeo || type : RESOLUTION SUMMARY || visibility : External || details : ++ Regarding the punt inject drops:
Feb 8 2023 05:57:56.583 UTC: %IOSXE-5-PLATFORM: R0/0: cpp_cp: QFP:0.1 Thread:090 TS:00031241039764900733 %PUNT_INJECT-5-DROP_PUNT_CAUSE: punt policer d... | nan | ASR1002-HX | asr1000-universalk9.17.03.04a.SPA.bin | nan | nan | 3 | nan | Debug/Diagnostic Capability (missing, incomplete, cryptic...) | ASR1000 | Router and IOS-XE Architecture | IOS-XE - NETCONF and RESTCONF and YANG | nan | nan | nan | nan | nan | nan |
694117912 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 2.2.3.4/ 16.12.04/ 2.1.2.7/ 2.2.2.9/ 2.2.2.8/ 1.3.1.... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN1-HW-APL/ DN2-HW-APL/ DN2-HW-APL-XL/ C9300-48UN/ DN2-HW-APL-L/ DN2-HW-APL-U/ C9300-48U ... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - Infrastructure (Services, UI, API, etc.)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: DNAC - Port Assignment provisioning removing radius config and rea... | DNAC - Port Assignment provisioning removing radius config and reapplying the same
E2-03-CNT-ES2(config)#no radius server dnac-radius_172.19.208.9
E2-03-CNT-ES2(config)#no radius server dnac-radius_172.19.208.25
E2-03-CNT-ES2(config)#radius server dnac-radius_172.19.208.9
E2-03-CNT-ES2(config-radius-server)#address i... | timestamp : 2022-09-07T12:12:02.000+0000 || updatedby : asechatu || type : RESOLUTION SUMMARY || visibility : External || details : after three attempts of reaching out to the customer he did not provide me the RCA to relay to the development engineers.
I will go ahead and close this case as the customer was unresponsi... | nan | DN1-HW-APL | DNAC-SW-2.2.2.9.bin | nan | nan | 3 | nan | Software Bug | C9300 | Cisco DNA Center - On-Prem | Cisco DNA Center - Infrastructure (Services, UI, API, etc.) | nan | nan | nan | nan | nan | nan |
694208469 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ 16.12.4 Response in this JSON format:
{"s... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U/ C9300-48U-A Response in this JSON format:
{"product_name"... | Technology: LAN Switching
Subtechnology: Cat9000 - Unexpected Reboot
Problem Code: Software Failure
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: 9300 Switch reboot with the reason of "stack merge due to incompatibility". And in the show_version output, it only shows 5... | 9300 Switch reboot with the reason of "stack merge due to incompatibility". And in the show_version output, it only shows 5 switches, it actually have 7 switches stack. | Post reseating stack cables, switch stable | Switch crashed | C9300-48U-A | 16.12.4 | 16.12.4 | 71.0 | 3 | 100.0 | Software Bug | C9300 | LAN Switching | Cat9000 - Unexpected Reboot | 01t1C000006fIcDQAU | Software Failure | Cat9000 - Unexpected Reboot | LAN Switching | 01t15000005W0LTAA0 | SHERLOCK: PARTIAL |
694249113 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi,
We have observed in 9300 switch log Power Device detected: Cisco PD and remove.
we checked interface is down. not sure about ... | Hi,
We have observed in 9300 switch log Power Device detected: Cisco PD and remove.
we checked interface is down. not sure about this alarm could you please help to explain and do t-shoot.
CELS-04-CNT-ES1#show interfaces Gi1/0/14
GigabitEthernet1/0/14 is down, line protocol is down (notconnect)
Hardware is Gigabit... | --on the device we were observing multiple logs, even when there is nothing connected on the port.
Sep 13 2022 01:51:39.024 UTC: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/14: PD removed
Sep 13 2022 01:51:52.649 UTC: %ILPOWER-5-DETECT: Interface Gi1/0/14: Power Device detected: Cisco PD
Sep 13 2022 01:5... | CELS-04-CNT-ES1#show interfaces Gi1/0/14
GigabitEthernet1/0/14 is down, line protocol is down (notconnect)
Hardware is Gigabit Ethernet, address is f8a7.3a1a.848e (bia f8a7.3a1a.848e)
MTU 9198 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
CELS-04-CNT-ES1#show power i... | C9300-48U-A | 16.12.4 | 16.12.4 | 37.0 | 3 | 100.0 | Software Bug | C9300 | LAN Switching | Cat9300 | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | Cat9300 | LAN Switching | 01t15000005W0LTAA0 | nan |
695545329 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1.3.3.7/ 2.2.3.6/ 16.12.04/ 2.3.3.6/ 2.3.3.7.72323/ 2.3.3.7/ 2.1.2.7/ 2.3... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ C9300-48U/ C6807-DNA-A Response in this JSON format:
... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - Assurance
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: DNAHW
Software Version: N/A
Router/Node Name: N/A
Problem Details: DNAC - Wireless Assurance Data unavailable post upgrade from 2.2.2.9 to 2.3.3.7
(TLDC-WL-WLC01) ... | DNAC - Wireless Assurance Data unavailable post upgrade from 2.2.2.9 to 2.3.3.7
(TLDC-WL-WLC01) >show network assurance summary
Server url............................. https://172.18.12.19
Wsa Service............................ Disabled
NAC Data Publish Status:
Current State..................... | Following is the case summary:
Problem Description:
- DNAC Wireless Assurance health score shows 0 after May 15 9:00 PM SGT.
- Issue seen after provisioning the WLC.
- **Provisioning time:** May 15 @ 12:53 UTC.
Setup Info:
- DNAC version: 2.3.3.7
- WLC we are focusing:
- **Hostname:** TLDC-WL-WLC01
- **IP:**... | - DNAC Wireless Assurance health score shows 0 after May 15 9:00 PM SGT.
- Issue seen after provisioning the WLC.
- DNAC version: 2.3.3.7
- WLC we are focusing:
- **Hostname:** TLDC-WL-WLC01
- **IP:** 172.18.240.13
- **HW/SW:** AIR-CT8540-K9 / 8.10.183.0
- **Provisioning time:** May 15 @ 12:53 UTC. | DN2-HW-APL-XL | 2.3.3.7 | 2.3.3.7 | 70.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | DNAHW | Cisco DNA Center - On-Prem | Cisco DNA Center - Assurance | 01t6R000007PJzCQAW | Error Messages, Logs, Debugs | Cisco DNA Center - Assurance | Cisco DNA Center - On-Prem | 01t1C000006B44HQAS | SHERLOCK: PARTIAL |
695648768 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: AP is connected to controller TLDC-WL-WLC02. refer to attached ap log.
From AP log,
Jun 6 0... | AP is connected to controller TLDC-WL-WLC02. refer to attached ap log.
From AP log,
Jun 6 09:02:57 kernel: [*06/06/2023 17:02:57.7390] CAPWAP State: Run
Jun 6 09:02:57 kernel: [*06/06/2023 17:02:57.8130] AP has joined controller TLDC-WL-WLC02
Jun 6 09:03:54 kernel: [*06/06/2023 17:03:54.6830] Warning, unencrypted d... | APs disjoin while being a part of a fabric network.
Issue occurs in 16.12.x, post upgrade to 17.6.4 it has been stable.
Presently we are not seeing any AP flaps for the last 2 months after the image upgrade of the fabric edge(FE) to 17.6.4. The action plan has been shared as part of the RCA readout and in the slide d... | SDA AP Flapping Continuously | AIR-CT8540-K9 | 16.12.4 | 16.12.4 | 62.0 | 3 | 100.0 | Software Bug | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t1C000006fIcDQAU | Error Messages, Logs, Debugs | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t15000004dDRMAA2 | CaseClosureFieldAutomation: Partial |
694180060 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 3.0.0.458/ 2.7.0.356/ 3.0.0.448/ 3.0.0.458/ 3.0.0 Res... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: SNS-3655-K9/ SNS-3695-K9 Response in this JSON format:
{"product_nam... | Technology: Identity Services Engine (ISE) - 3.0
Subtechnology: ISE Performance (High CPU / Memory / IO / GUI Slowness)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: CISE
Software Version: N/A
Router/Node Name: N/A
Problem Details: Slow Replication Error for MNT node
Message=Node hsdc-mnt-na... | Slow Replication Error for MNT node
Message=Node hsdc-mnt-nac01 has slow replication since this node is not consuming messages for past 1829 minutes | Problem Description:
====================
Slow Replication Error for MNT node
Troubleshooting/ Steps taken:
===========
- we collected the SB from the MNT node, but it wasn’t attached to case.
- customer found that replication ports weren’t opened for the MNT node on the firewall.
- post fixing it slow replication err... | Slow Replication Error for MNT node | SNS-3695-K9 | 3.0.0-BETA-DROP4 | 3.0.0-BETA-DROP4 | 60.0 | 3 | 100.0 | Software -not a bug (scalability, version selection, install/upgrade help...) | CISE | Identity Services Engine (ISE) - 3.0 | ISE Performance (High CPU / Memory / IO / GUI Slowness) | 01t1C000006Dwc3QAC | Error Messages, Logs, Debugs | ISE Performance (High CPU / Memory / IO / GUI Slowness) | Identity Services Engine (ISE) - 3.0 | 01t1C000006BE4YQAW | nan |
694925180 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 2.2.2.9/ 2.2.2.8/ 1.3.3.7/ 2.2.3.6/ 1.3.3.7 Response ... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL Response in this JSON format:
{"product_name": "","exp... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - Discovery and Inventory
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: DNAHW
Software Version: N/A
Router/Node Name: N/A
Problem Details: Fabric WLC got stuck on the syncing process for more than 4 hours since raising thi... | Fabric WLC got stuck on the syncing process for more than 4 hours since raising this TAC case
TLDC-WL-WLC01
172.18.240.13 Wireless Controller
Reachable
Managed
Syncing...
Non-Compliant | We saw that WLC is continious sync . It does not go into managed state it keeps synching itself
From the logs we are seeing this info :
105 | 2023-04-19 02:54:20,889 | INFO | pository Unloading Thread | | XDE.runtime | Unloaded 2 function sets |
| 106 | 2023-04-19 02:54:20,919 | INFO | pool-24-thread-1 ... | The customer is having issues with a wireless controller that's been showing in syncing status for more than 4 hours.
TLDC-WL-WLC01
172.18.240.13 Wireless Controller
Reachable
Managed
Syncing...
Non-Compliant
Cisco DNA center 2.2.2.9 | DN2-HW-APL-XL | 2.2.2.9 | 2.2.2.9 | 38.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | DNAHW | Cisco DNA Center - On-Prem | Cisco DNA Center - Discovery and Inventory | 01t6R000006k0UEQAY | Error Messages, Logs, Debugs | Cisco DNA Center - Discovery and Inventory | Cisco DNA Center - On-Prem | 01t1C0000061ceHQAQ | SHERLOCK: PARTIAL |
694870141 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: NA - COMPONENT ONLY/ 16.12.3s/ 2.3.3.3/ 17.6.4/ 16.12.4/ 2.2.2.5/ 1.3.3.6... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: DN2-HW-APL-XL/ ASR1009-X/ C9300-48U/ DN1-HW-APL/ C9500-48Y4C/ THIRD_PARTY_PRODUCT_HW/ C930... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco Software-Defined Access (SDA Wired)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: SDA FE C9300 - MAC Flooding from specific port | SDA FE C9300 - MAC Flooding from specific port | Resolution Summary
======================
UH-01-CNT-ES01#show mac address-table | count 1/0/48
Number of lines which match regexp = 8641 <<<
UH-01-CNT-ES01#sh devi classifier att in gi1/0/48 | count 1/0/48
Number of lines which match regexp = 1024 <<<<
UH-01-CNT-ES01#
UH-01-CNT-ES01#show device-tracking databas... | Problem Described
===================
SDA FE C9300 - MAC Flooding from specific port | C9300-48U-A | 16.12.3s | 16.12.3s | 70.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t1C000004GjbyQAC | Error Messages, Logs, Debugs | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000005W0LTAA0 | SHERLOCK: PARTIAL |
694498853 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Interoperability
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: We are noticing that some 2800 series APs are not able to join the WLC. APs are up and reachable from the... | We are noticing that some 2800 series APs are not able to join the WLC. APs are up and reachable from the network but shows down on the WLC.
Previous case - 694189183
LT19-01-AP10#ping 172.18.240.13
Sending 5, 100-byte ICMP Echos to 172.18.240.13, timeout is 2 seconds
!!!!!
Success rate is 100 percent (5/5), round-tr... | refer the latest GCI | Problem Details: We are noticing that some 2800 series APs are not able to join the WLC. APs are up and reachable from the network but shows down on the WLC. | AIR-CT8540-K9 | 8.10.185.0 | 8.10.185.0 | 16.0 | 3 | 100.0 | Software Bug | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | 01t6R000007PZHhQAO | Interoperability | 8540 Series Wireless LAN Controller (AIR-CT8540) | Wireless | 01t15000004dDRMAA2 | SHERLOCK: PARTIAL |
694069586 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 2.6.0.156/ 2.6.0 Response in this JSON format:
{"so... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: SNS-3595-K9 Response in this JSON format:
{"product_name": "","expla... | Technology: Identity Services Engine (ISE) - 2.6 and Prior
Subtechnology: ISE Performance (High CPU / Memory / IO / GUI Slowness)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: CISE
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi Support,
We are facing very slowness issue acce... | Hi Support,
We are facing very slowness issue accessing PAN node GUI. Need TAC assistance to investigate on this. I will attach some of show output in case portal. Thanks. | Collected Show-tech from CLI.
Device uptime is 225 days.
Observed high load average usage.
Suggested for reloading the device.
Issue resolved after reload, proceeding towards case closure with Vijay's consent. | ISE GUI slowness issue. | SNS-3595-K9 | 2.6.0 | 2.6.0 | 85.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | CISE | Identity Services Engine (ISE) - 2.6 and Prior | ISE Performance (High CPU / Memory / IO / GUI Slowness) | 01t1C000006XIP9QAO | Error Messages, Logs, Debugs | ISE Performance (High CPU / Memory / IO / GUI Slowness) | Identity Services Engine (ISE) - 2.6 and Prior | 01tA0000002qmXqIAI | nan |
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