# TMFC023-PartyInteractionManagement ```yaml apiVersion: oda.tmforum.org/v1 kind: Component metadata: name: components.oda.tmforum.org spec: coreFunction: dependentAPIs: - id: TMF632 apiType: openapi apiSDO: tmForum name: party-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF632_Party/4.0.0/swagger/TMF632_Party_Management_API_v4.0.0_swagger.json version: v4.0.0 resources: - individual: - GET - GET /id - organization: - GET - GET /id - id: TMF669 apiType: openapi apiSDO: tmForum name: party-role-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF669_Party_Role/4.0.0/swagger/TMF669_Party_Role_Management_API_v4.0.0_swagger.json version: v4.0.0 resources: - partyRole: - GET - GET /id - id: TMF662 apiType: openapi apiSDO: tmForum name: entity-catalog-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF662_Entity_Catalog/4.0.0/swagger/TMF662_Entity_Catalog_Management_API_v4.0.0_swagger.json version: v4.0.0 resources: - entitySpecification: - GET - GET /id - entityCategory: - GET - GET /id - entityCatalog: - GET - GET /id - entityCatalogItem: - GET - GET /id - id: TMF667 apiType: openapi apiSDO: tmForum name: document-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF667_Document/4.0.0/swagger/TMF667_Document_Management_API_v4.0.0_swagger.json version: v4.0.0 resources: - document: - GET - GET /id - id: TMF681 apiType: openapi apiSDO: tmForum name: communication-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF681_Communication/4.0.0/swagger/TMF681_Communication_Management_API_v4.0.0_swagger.json version: v4.0.0 resources: - communicationMessage: - GET - GET /id - id: TMF701 apiType: openapi apiSDO: tmForum name: process-flow-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/Beta/TMF701_Process_Flow/4.1.0/swagger/TMF701_Process_Flow_Management_API_v4.1.0_beta_swagger.json version: v4.0.0 resources: - processFlow: - POST - GET - GET /id - PATCH exposedAPIs: - id: TMF683 apiType: openapi apiSDO: tmForum name: party-interaction-management-api required: true specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/Historic/TMF683_Party_Interaction/4.0.0/swagger/TMF683-PartyInteraction-4.0.0.swagger.json version: v4.0.0 - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF683_Party_Interaction/4.0.0/swagger/TMF683_Party_Interaction_Management_API_v4.0.0_swagger.json version: v4.0.0 path: not_defined developerUI: not_defined implementation: not_defined port: 8080 resources: - partyInteraction: - GET - GET /id - POST - PATCH - DELETE - id: TMF701 apiType: openapi apiSDO: tmForum name: process-flow-management-api required: false specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/Beta/TMF701_Process_Flow/4.1.0/swagger/TMF701_Process_Flow_Management_API_v4.1.0_beta_swagger.json version: v4.0.0 path: not_defined developerUI: not_defined implementation: not_defined port: 8080 resources: - processFlow: - POST - GET - GET /id - DELETE - taskFlow: - PATCH - GET - GET /id componentMetadata: id: TMFC023 name: PartyInteractionManagement version: 1.1.2 description: Party Interaction deals with the initial greeting and welcoming of a new contact. This will typically be the first component in a customer experience journey, shared by unassisted (self-service, retail kiosk) or assisted (call center, retail store) channels. It will identify known Parties or new Parties and react appropriately to propose available actions. It records all the interactions for the Parties from all channels. publicationDate: 2025-10-21 status: specified functionalBlock: PartyManagement owners: - email: Redacted name: Redacted url: Redacted maintainers: - name: Redacted email: components@tmforum.org url: Redacted eTOMs: - 1.3.5|Customer_Interaction_Management|v24.0 - 1.3.5.1|Create_Customer_Interaction|v24.0 - 1.3.5.2|Update_Customer_Interaction|v24.0 - 1.3.5.3|Close_Customer_Interaction|v24.0 - 1.3.5.4|Log_Customer_Interaction|v24.0 - 1.3.5.6|Track_and_Manage_Customer_Interaction|v24.0 - 1.3.5.7|Report_Customer_interaction|v24.0 - 1.6.9|Business_Partner_Interaction_Management|v24.0 - 1.6.9.1|Log_Business_Partner_Interaction|v24.0 - 1.6.9.3|Track_and_Manage_Business_Partner_Interaction|v24.0 - 1.6.9.5|Analyze_&_Report_Business_Partner_Interactions|v24.0 functionalFrameworkFunctions: - 93|Customer_Behavior_Tracking|v24.0 - 163|Contact_Queuing|v24.0 - 165|Customer_Support_Collaboration_Access|v24.0 - 168|Voice_Channel_Contact_Routing|v24.0 - 189|Customer_Interaction_Information_Capturing|v24.0 - 191|Customer_Relationship/Context_Event_Data_Accumulation|v24.0 - 196|Customer_Interaction_Logging|v24.0 - 239|Recommendation_to_Customer_Notification|v24.0 - 1041|Partner_Interaction_Journalizing|v24.0 SIDs: - Shared_Domain|Communication_Interaction_ABE|v25.0 managementFunction: exposedAPIs: - name: metrics apiType: prometheus apiSDO: not_defined specification: - url: '{{.Release.Name}}-{{.Values.component.name}}-sm' version: v4.0.0 implementation: '{{.Release.Name}}-{{.Values.component.name}}-sm' path: /{{.Release.Name}}-{{.Values.component.name}}/metrics port: 4000 id: exposedAPI_id version: exposedAPI_version resources: [] required: false developerUI: exposedAPI_developerUI dependentAPIs: - name: dependentAPI_name id: dependentAPI_id version: dependentAPI_version apiType: dependentAPI_apiType apiSDO: dependentAPI_apiSDO specification: - url: dependentAPI_spec version: dependentAPI_version resources: [] required: false securityFunction: canvasSystemRole: '{{ .Values.security.controllerRole }}' secretsManagement: type: sideCar sideCar: port: 8080 podSelector: namespace: '{{ .Values.secretsManagement.podSelector.namespace }}' name: '{{ .Values.secretsManagement.podSelector.name }}' serviceaccount: '{{ .Values.secretsManagement.podSelector.serviceaccount }}' exposedAPIs: - id: TMF669 apiType: openapi apiSDO: not_defined name: party-role-management-api required: true specification: - url: https://tmf-open-api-table-documents.s3.eu-west-1.amazonaws.com/OpenApiTable/TMF669_Party_Role/4.0.0/swagger/TMF669_Party_Role_Management_API_v4.0.0_swagger.json version: v4.0.0 path: /{{.Release.Name}}-{{.Values.component.name}}/tmf-api/partyRoleManagement/v4 developerUI: /{{.Release.Name}}-{{.Values.component.name}}/tmf-api/partyRoleManagement/v4/docs implementation: '{{.Release.Name}}-partyroleapi' port: 8080 resources: [] dependentAPIs: [] eventNotification: publishedEvents: - hub: /{{.Release.Name}}-{{.Values.component.type}}/tmf-api/PartyInteractionManagement/hub implementation: /{{.Release.Name}}-PartyInteractionManagementEvent name: PartyInteractionManagement port: 80 resources: - partyInteractionCreateEvent - partyInteractionAttributeValueChangeEvent - partyInteractionDeleteEvent - partyInteractionStatusChangeEvent specification: - url: https://github.com/tmforum-apis/TMF683_PartyInteraction/blob/master/partyInteractionManagement_TMF_v1.0.0Review2.json version: null apiType: openapi id: TMF683 apiSDO: not_defined - hub: /{{.Release.Name}}-{{.Values.component.type}}/tmf-api/ProcessFlowManagement/hub implementation: /{{.Release.Name}}-ProcessFlowManagementEvent name: ProcessFlowManagement port: 80 resources: - processFlowCreateEvent - processFlowStateChangeEvent - processFlowStateDeleteEvent - processFlowStateAttributeValueChangeEvent - taskFlowCreateEvent - taskFlowStateChangeEvent - taskFlowDeleteEvent - taskFlowAttributeValueChangeEvent - taskFlowInformationRequiredEvent specification: - url: https://github.com/tmforum-apis/TMF701_ProcessFlow/blob/master/TMF701-ProcessFlow-v4.1.0.swagger.json version: v4.0.0 apiType: openapi id: TMF701 apiSDO: not_defined subscribedEvents: - implementation: /{{.Release.Name}}-PartyManagement name: PartyManagement port: 80 resources: - individualCreateEvent - individualAttributeValueChangeEvent - individualStateChangeEvent - individualDeleteEvent - organizationCreateEvent - organizationAttributeValueChangeEvent - organizationStateChangeEvent - organizationDeleteEvent specification: - url: https://github.com/tmforum-apis/TMF632_PartyManagement/blob/master/TMF632-Party-v4.0.0.swagger.json version: v4.0.0 apiType: openapi id: TMF632 callback: /{{.Release.Name}}-{{.Values.component.type}}/tmf-api/PartyManagement/call-back apiSDO: not_defined - implementation: /{{.Release.Name}}-PartyRoleManagement name: PartyRoleManagement port: 80 resources: - partyRoleCreateEvent specification: - url: https://github.com/tmforum-apis/TMF669_PartyRole/blob/master/TMF669-PartyRole-v4.0.0.swagger.json version: v4.0.0 apiType: openapi id: TMF669 callback: /{{.Release.Name}}-{{.Values.component.type}}/tmf-api/PartyRoleManagement/call-back apiSDO: not_defined - implementation: /{{.Release.Name}}-DocumentgManagementEvent name: documentManagement port: 80 resources: - documentChangeEvent - documentSpecificationAttributeValueChangeEvent specification: - url: https://github.com/tmforum-apis/TMF667_Document/blob/master/TMF667-Document-v4.0.0.swagger.json version: v4.0.0 apiType: openapi id: TMF667 callback: /{{.Release.Name}}-{{.Values.component.type}}/tmf-api/DocumentgManagement/call-back apiSDO: not_defined - hub: /{{.Release.Name}}-{{.Values.component.type}}/tmf-api/ProcessFlowManagement/hub implementation: /{{.Release.Name}}-ProcessFlowManagementEvent name: ProcessFlowManagement port: 80 resources: - processFlowCreateEvent - processFlowStateChangeEvent - taskFlowCreateEvent - taskFlowStateChangeEvent specification: - url: https://github.com/tmforum-apis/TMF701_ProcessFlow/blob/master/TMF701-ProcessFlow-v4.1.0.swagger.json version: v4.0.0 apiType: openapi id: TMF701 apiSDO: not_defined ```