Hashiru11/support-tickets-telecommunication

category class label 4 classes	text stringlengths 82 204
3Technical Support	My TV is displaying a "No Signal" message. I've checked all the cables and the power is on. Location: Colombo 07.
0Billing Inquiry	I believe I have been double-billed for this month. My account number is 1234567. Could you please investigate?
2New Service	I would like to sign up for internet and TV service at my new address: No. 12, Galle Road, Galle.
1General Feedback	I recently had a great experience with your customer service representative, Nimal. He was very helpful and resolved my issue quickly.
3Technical Support	The Wi-Fi keeps dropping out intermittently. It's very frustrating for working from home. I live in Kandy.
0Billing Inquiry	My payment of Rs. 3000 was made on the 15th but it doesn't seem to have been credited to my account. Reference number: XYZ123.
2New Service	I'm interested in fiber optic internet. Could you please send me details of packages and pricing available in Negombo?
1General Feedback	Your website is difficult to navigate and find information about package details. It needs improvement.
3Technical Support	There's a problem with my remote control. The buttons are unresponsive. Model: ABC-1234
0Billing Inquiry	I'm disputing a charge of Rs. 500 for an "On-Demand" movie I didn't order. My account number is 9876543.
0Billing Inquiry	I believe I have been double-billed for this month's service. My payment confirmation shows two transactions on October 26th. Could you investigate this please?
3Technical Support	My internet keeps disconnecting every few minutes. I'm in Colombo 7 and the signal strength is usually strong. The problem started this afternoon.
2New Service	I'd like to sign up for internet and TV service at my new apartment in Kandy. What packages do you offer and what are the installation fees?
1General Feedback	Your customer service representative, Nimal, was incredibly helpful and efficient in resolving my billing issue yesterday. Thank you!
3Technical Support	There's a problem with my set-top box. The picture freezes regularly and the remote is unresponsive sometimes. Model number is STB-1234.
0Billing Inquiry	I'm trying to pay my bill online, but the payment gateway keeps giving me an error message. My account number is 9876543210.
2New Service	I'm interested in your fibre optic internet plan. What speeds do you offer and what's the cost for a 24-month contract?
1General Feedback	I was disappointed with the long wait times on your customer service hotline. The music on hold is also repetitive.
3Technical Support	My TV channels are not displaying correctly. Some channels are showing static, and others are out of order. I have already checked all my connections.
0Billing Inquiry	I recently moved and updated my address with you, but my bill still shows my old address. My new address is 123 Galle Road, Colombo 3.
3Technical Support	My internet keeps dropping out intermittently. It's been happening for the past two days in Colombo 7. I've checked all the cables and restarted the modem multiple times.
0Billing Inquiry	I believe I have been double-billed for this month. My account number is 1234567. Could you please investigate this?
2New Service	I'd like to inquire about adding a landline phone to my existing internet and TV package. What are the different plans available and their costs?
1General Feedback	I recently called your customer support and had a very positive experience. The representative was helpful and efficient. Thank you!
3Technical Support	My TV remote is not working properly. The buttons are unresponsive, and I've tried replacing the batteries. My location is Kandy.
0Billing Inquiry	There's an unexpected charge of LKR 500 on my bill. I haven't subscribed to any additional services. Please clarify this. Account number: 9876543.
2New Service	I am interested in signing up for your internet and TV combo package. Could you send me information on your various plans and their prices?
1General Feedback	Your website is difficult to navigate. It would be helpful if the information on different packages was more clearly organized.
3Technical Support	I'm experiencing issues with my IPTV service. Many channels are freezing and pixelating. My set-top box model number is XYZ123. Location: Galle.
0Billing Inquiry	My payment was processed on [Date], but it still shows as overdue on my online account. Can you please look into this? Account Number: 8765432.
3Technical Support	My internet keeps dropping out intermittently throughout the day. The signal strength seems fine, but the connection just cuts out for a few seconds then resumes. I'm in Colombo 07.
0Billing Inquiry	I believe I've been double-billed for this month's service. I have attached screenshots of both transactions. Please investigate and refund the extra charge.
2New Service	I'd like to inquire about the availability of your internet and TV packages in Negombo. Could you provide details on pricing and installation?
1General Feedback	I recently had a positive experience with your customer service representative, Nimal, who helped me troubleshoot my internet issue. He was very patient and helpful.
3Technical Support	My television is displaying a "No Signal" message. I have checked all the cables and connections. My internet is working fine. Location: Kandy.
0Billing Inquiry	My payment for last month appears to be missing from my account. I have a payment confirmation from my bank. My account number is 1234567.
2New Service	I am interested in signing up for your internet-only package with the fastest speed available. Could you send me information on the various plans and their prices?
1General Feedback	Your website is difficult to navigate. Finding information on specific packages requires a lot of clicking. It could be made more user-friendly.
3Technical Support	The remote for my set-top box is not working properly. Some buttons are unresponsive. I've tried changing the batteries. The box itself seems to be working.
0Billing Inquiry	I'm having trouble understanding the charges on my bill. Specifically, the "Premium Channel Pack" fee, as I didn't request this. Please clarify and remove it if necessary.
0Billing Inquiry	My payment of LKR 2500 on October 26th doesn't seem to have been registered. Can you please check and confirm? My account number is 1234567.
3Technical Support	The Wi-Fi signal is very weak in my bedroom. I live in Colombo 7 and have tried moving the router, but the problem persists.
2New Service	I'd like to inquire about getting internet and TV service installed at my new apartment in Kandy. What packages are available and what are the installation fees?
1General Feedback	I recently had a very positive experience with your customer service representative, Nimal. He was very helpful and resolved my issue quickly.
3Technical Support	My internet keeps disconnecting every few minutes. It's impacting my work from home significantly. My account number is 9876543.
0Billing Inquiry	I'm being charged for a premium channel I never subscribed to. Please remove it from my account and issue a refund.
2New Service	I'm interested in your fiber optic internet package. Could you provide details on speeds and pricing, particularly for the Negombo area?
1General Feedback	Your website is difficult to navigate. It's hard to find information about package options and pricing.
3Technical Support	My set-top box is displaying an error message "E01". I've tried unplugging it and plugging it back in, but the problem continues. I'm located in Galle.
0Billing Inquiry	I believe I have been overcharged for my internet service this month. My usual bill is LKR 1800, but this month it's LKR 2200. Can you investigate this?
0Billing Inquiry	My payment of LKR 2500 on October 26th doesn't seem to be reflected in my account. Can you please investigate?
3Technical Support	The picture quality on my TV channels is very poor. It's pixelated and blurry, especially on channel 7.
2New Service	I'd like to sign up for your internet and TV package. What's the cost and what speed internet do you offer in Colombo 7?
1General Feedback	I recently had a positive experience with your customer service representative, Nimal. He was very helpful and resolved my issue quickly.
3Technical Support	My internet keeps disconnecting every few minutes. I live in Kandy and this has been happening for the last 2 days.
0Billing Inquiry	I'm being charged for a premium channel I never subscribed to. Please remove this charge from my next bill.
2New Service	I want to add a second TV connection to my existing account. What's the price for an additional connection?
1General Feedback	Your website is difficult to navigate. Finding information about packages is time-consuming.
3Technical Support	The remote for my set-top box is not working. I've tried new batteries but still no luck. I'm located in Galle.
0Billing Inquiry	I believe I've been overcharged for my internet usage this month. My usage was significantly lower than usual.
3Technical Support	My internet keeps dropping out every few minutes. The signal strength indicator on my router shows full strength. I live in Colombo 7.
0Billing Inquiry	I believe I've been double-billed for this month's service. My payment confirmation shows two transactions on the same day.
2New Service	I'd like to inquire about adding a landline phone to my existing internet and TV package. What are the costs involved?
1General Feedback	Your customer service representative, Kamala, was incredibly helpful and efficient in resolving my previous issue. Thank you!
3Technical Support	My TV remote is not working. I've tried replacing the batteries, but it still doesn't respond. I have the 'Mega' TV package.
0Billing Inquiry	I'm disputing a charge of LKR 500 for a service I did not request. My account number is 1234567.
2New Service	I'm moving to Negombo on the 15th of October. How can I transfer my existing services to my new address?
1General Feedback	I am very satisfied with the speed and reliability of your internet service. Keep up the good work!
3Technical Support	There's a problem with my HD channels. They're showing pixelation and freezing frequently. I've already checked all my connections.
0Billing Inquiry	Could you please provide a detailed breakdown of the charges on my latest bill? I'm unsure what some of the items are.
0Billing Inquiry	I'm disputing a charge of LKR 1500 for an "on-demand movie" I did not order. My account number is 1234567.
3Technical Support	My internet keeps disconnecting every few minutes. I've tried all the troubleshooting steps on your website. Location: Negombo.
2New Service	I'd like to sign up for your internet and TV package. What speeds and channel packages are available in Kandy?
1General Feedback	Your customer service representatives were very helpful and resolved my issue quickly. Great job!
0Billing Inquiry	My payment didn't seem to go through. I paid via online banking on October 26th. Transaction ID: XYZ123.
3Technical Support	The remote for my set-top box is not working. The batteries are new. I am located in Colombo 7.
2New Service	I'm moving to Galle next week and want to transfer my existing internet and TV service. What's the process?
1General Feedback	I am disappointed with the lack of high-definition channels in your basic package.
3Technical Support	There's a problem with my landline phone. It's constantly busy, even when I know no one is calling.
0Billing Inquiry	I believe I have been overcharged for my internet usage this month. My usage has been significantly lower than usual.
3Technical Support	My internet keeps disconnecting every few minutes. The signal strength is usually good, but the connection drops frequently. I'm in Colombo 7.
0Billing Inquiry	I believe I've been double-billed for this month's service. I have attached copies of both invoices. Please investigate.
2New Service	I'd like to sign up for your internet and TV package. Could you send me information on your different packages and pricing, including any current promotions?
1General Feedback	I recently had a very positive experience with your customer service representative, Saman, who helped me resolve a billing issue quickly and efficiently.
3Technical Support	My TV remote is not working. I've tried new batteries, but still no luck. The model number is listed on the back as RT-1234.
0Billing Inquiry	My payment didn't go through, even though my bank confirms the transaction. The transaction ID is 12345-67890. Can you investigate this?
2New Service	I'm moving to Negombo next week and would like to transfer my existing internet and TV service to my new address. My account number is ABC123XYZ.
1General Feedback	Your website is difficult to navigate. It's hard to find information about specific packages and promotions.
3Technical Support	There's a problem with my HD channels. The picture quality is very poor, almost unwatchable. I've already checked all the cables.
0Billing Inquiry	I'm requesting a breakdown of my last three months' bills. I want to understand the charges better. My account number is DEF456UVW.
3Technical Support	My internet keeps dropping out intermittently throughout the day. The signal strength seems fine, but the connection just cuts out for a few seconds then returns. I'm in Colombo 7.
0Billing Inquiry	I've been double-billed for this month's service. My account number is 1234567. Could you please investigate and refund the extra charge?
2New Service	I'd like to inquire about getting internet and TV packages for my new apartment in Kandy. What are the best deals currently available?
1General Feedback	Your customer service representatives have been incredibly helpful and friendly. I especially appreciated the assistance I received from [Agent Name] yesterday.
3Technical Support	My TV remote is not working. I've tried replacing the batteries, but it still doesn't respond. The TV itself works fine.
0Billing Inquiry	My payment was made on [Date], but it doesn't seem to be reflected in my account. I have a copy of the transaction receipt.
2New Service	I am interested in adding a landline phone to my existing internet and TV package. What are my options and the associated costs?
1General Feedback	I'm unhappy with the limited number of English language channels available in my current TV package. Could you consider adding more options?
3Technical Support	I'm experiencing issues with my email service. I can't send or receive emails. I've checked my spam folder and have tried restarting my computer.
0Billing Inquiry	There's an unexpected charge of LKR 500 on my bill. I don't recognise this charge and would like an explanation. My account number is 9876543.

3Technical Support

My TV is displaying a "No Signal" message. I've checked all the cables and the power is on. Location: Colombo 07.

0Billing Inquiry

I believe I have been double-billed for this month. My account number is 1234567. Could you please investigate?

2New Service

I would like to sign up for internet and TV service at my new address: No. 12, Galle Road, Galle.

1General Feedback

I recently had a great experience with your customer service representative, Nimal. He was very helpful and resolved my issue quickly.

3Technical Support

The Wi-Fi keeps dropping out intermittently. It's very frustrating for working from home. I live in Kandy.

0Billing Inquiry

My payment of Rs. 3000 was made on the 15th but it doesn't seem to have been credited to my account. Reference number: XYZ123.

2New Service

I'm interested in fiber optic internet. Could you please send me details of packages and pricing available in Negombo?

1General Feedback

Your website is difficult to navigate and find information about package details. It needs improvement.

3Technical Support

There's a problem with my remote control. The buttons are unresponsive. Model: ABC-1234

0Billing Inquiry

I'm disputing a charge of Rs. 500 for an "On-Demand" movie I didn't order. My account number is 9876543.

0Billing Inquiry

I believe I have been double-billed for this month's service. My payment confirmation shows two transactions on October 26th. Could you investigate this please?

3Technical Support

My internet keeps disconnecting every few minutes. I'm in Colombo 7 and the signal strength is usually strong. The problem started this afternoon.

2New Service

I'd like to sign up for internet and TV service at my new apartment in Kandy. What packages do you offer and what are the installation fees?

1General Feedback

Your customer service representative, Nimal, was incredibly helpful and efficient in resolving my billing issue yesterday. Thank you!

3Technical Support

There's a problem with my set-top box. The picture freezes regularly and the remote is unresponsive sometimes. Model number is STB-1234.

0Billing Inquiry

I'm trying to pay my bill online, but the payment gateway keeps giving me an error message. My account number is 9876543210.

2New Service

I'm interested in your fibre optic internet plan. What speeds do you offer and what's the cost for a 24-month contract?

1General Feedback

I was disappointed with the long wait times on your customer service hotline. The music on hold is also repetitive.

3Technical Support

My TV channels are not displaying correctly. Some channels are showing static, and others are out of order. I have already checked all my connections.

0Billing Inquiry

I recently moved and updated my address with you, but my bill still shows my old address. My new address is 123 Galle Road, Colombo 3.

3Technical Support

My internet keeps dropping out intermittently. It's been happening for the past two days in Colombo 7. I've checked all the cables and restarted the modem multiple times.

0Billing Inquiry

I believe I have been double-billed for this month. My account number is 1234567. Could you please investigate this?

2New Service

I'd like to inquire about adding a landline phone to my existing internet and TV package. What are the different plans available and their costs?

1General Feedback

I recently called your customer support and had a very positive experience. The representative was helpful and efficient. Thank you!

3Technical Support

My TV remote is not working properly. The buttons are unresponsive, and I've tried replacing the batteries. My location is Kandy.

0Billing Inquiry

There's an unexpected charge of LKR 500 on my bill. I haven't subscribed to any additional services. Please clarify this. Account number: 9876543.

2New Service

I am interested in signing up for your internet and TV combo package. Could you send me information on your various plans and their prices?

1General Feedback

Your website is difficult to navigate. It would be helpful if the information on different packages was more clearly organized.

3Technical Support

I'm experiencing issues with my IPTV service. Many channels are freezing and pixelating. My set-top box model number is XYZ123. Location: Galle.

0Billing Inquiry

My payment was processed on [Date], but it still shows as overdue on my online account. Can you please look into this? Account Number: 8765432.

3Technical Support

My internet keeps dropping out intermittently throughout the day. The signal strength seems fine, but the connection just cuts out for a few seconds then resumes. I'm in Colombo 07.

0Billing Inquiry

I believe I've been double-billed for this month's service. I have attached screenshots of both transactions. Please investigate and refund the extra charge.

2New Service

I'd like to inquire about the availability of your internet and TV packages in Negombo. Could you provide details on pricing and installation?

1General Feedback

I recently had a positive experience with your customer service representative, Nimal, who helped me troubleshoot my internet issue. He was very patient and helpful.

3Technical Support

My television is displaying a "No Signal" message. I have checked all the cables and connections. My internet is working fine. Location: Kandy.

0Billing Inquiry

My payment for last month appears to be missing from my account. I have a payment confirmation from my bank. My account number is 1234567.

2New Service

I am interested in signing up for your internet-only package with the fastest speed available. Could you send me information on the various plans and their prices?

1General Feedback

Your website is difficult to navigate. Finding information on specific packages requires a lot of clicking. It could be made more user-friendly.

3Technical Support

The remote for my set-top box is not working properly. Some buttons are unresponsive. I've tried changing the batteries. The box itself seems to be working.

0Billing Inquiry

I'm having trouble understanding the charges on my bill. Specifically, the "Premium Channel Pack" fee, as I didn't request this. Please clarify and remove it if necessary.

0Billing Inquiry

My payment of LKR 2500 on October 26th doesn't seem to have been registered. Can you please check and confirm? My account number is 1234567.

3Technical Support

The Wi-Fi signal is very weak in my bedroom. I live in Colombo 7 and have tried moving the router, but the problem persists.

2New Service

I'd like to inquire about getting internet and TV service installed at my new apartment in Kandy. What packages are available and what are the installation fees?

1General Feedback

I recently had a very positive experience with your customer service representative, Nimal. He was very helpful and resolved my issue quickly.

3Technical Support

My internet keeps disconnecting every few minutes. It's impacting my work from home significantly. My account number is 9876543.

0Billing Inquiry

I'm being charged for a premium channel I never subscribed to. Please remove it from my account and issue a refund.

2New Service

I'm interested in your fiber optic internet package. Could you provide details on speeds and pricing, particularly for the Negombo area?

1General Feedback

Your website is difficult to navigate. It's hard to find information about package options and pricing.

3Technical Support

My set-top box is displaying an error message "E01". I've tried unplugging it and plugging it back in, but the problem continues. I'm located in Galle.

0Billing Inquiry

I believe I have been overcharged for my internet service this month. My usual bill is LKR 1800, but this month it's LKR 2200. Can you investigate this?

0Billing Inquiry

My payment of LKR 2500 on October 26th doesn't seem to be reflected in my account. Can you please investigate?

3Technical Support

The picture quality on my TV channels is very poor. It's pixelated and blurry, especially on channel 7.

2New Service

I'd like to sign up for your internet and TV package. What's the cost and what speed internet do you offer in Colombo 7?

1General Feedback

I recently had a positive experience with your customer service representative, Nimal. He was very helpful and resolved my issue quickly.

3Technical Support

My internet keeps disconnecting every few minutes. I live in Kandy and this has been happening for the last 2 days.

0Billing Inquiry

I'm being charged for a premium channel I never subscribed to. Please remove this charge from my next bill.

2New Service

I want to add a second TV connection to my existing account. What's the price for an additional connection?

1General Feedback

Your website is difficult to navigate. Finding information about packages is time-consuming.

3Technical Support

The remote for my set-top box is not working. I've tried new batteries but still no luck. I'm located in Galle.

0Billing Inquiry

I believe I've been overcharged for my internet usage this month. My usage was significantly lower than usual.

3Technical Support

My internet keeps dropping out every few minutes. The signal strength indicator on my router shows full strength. I live in Colombo 7.

0Billing Inquiry

I believe I've been double-billed for this month's service. My payment confirmation shows two transactions on the same day.

2New Service

I'd like to inquire about adding a landline phone to my existing internet and TV package. What are the costs involved?

1General Feedback

Your customer service representative, Kamala, was incredibly helpful and efficient in resolving my previous issue. Thank you!

3Technical Support

My TV remote is not working. I've tried replacing the batteries, but it still doesn't respond. I have the 'Mega' TV package.

0Billing Inquiry

I'm disputing a charge of LKR 500 for a service I did not request. My account number is 1234567.

2New Service

I'm moving to Negombo on the 15th of October. How can I transfer my existing services to my new address?

1General Feedback

I am very satisfied with the speed and reliability of your internet service. Keep up the good work!

3Technical Support

There's a problem with my HD channels. They're showing pixelation and freezing frequently. I've already checked all my connections.

0Billing Inquiry

Could you please provide a detailed breakdown of the charges on my latest bill? I'm unsure what some of the items are.

0Billing Inquiry

I'm disputing a charge of LKR 1500 for an "on-demand movie" I did not order. My account number is 1234567.

3Technical Support

My internet keeps disconnecting every few minutes. I've tried all the troubleshooting steps on your website. Location: Negombo.

2New Service

I'd like to sign up for your internet and TV package. What speeds and channel packages are available in Kandy?

1General Feedback

Your customer service representatives were very helpful and resolved my issue quickly. Great job!

0Billing Inquiry

My payment didn't seem to go through. I paid via online banking on October 26th. Transaction ID: XYZ123.

3Technical Support

The remote for my set-top box is not working. The batteries are new. I am located in Colombo 7.

2New Service

I'm moving to Galle next week and want to transfer my existing internet and TV service. What's the process?

1General Feedback

I am disappointed with the lack of high-definition channels in your basic package.

3Technical Support

There's a problem with my landline phone. It's constantly busy, even when I know no one is calling.

0Billing Inquiry

I believe I have been overcharged for my internet usage this month. My usage has been significantly lower than usual.

3Technical Support

My internet keeps disconnecting every few minutes. The signal strength is usually good, but the connection drops frequently. I'm in Colombo 7.

0Billing Inquiry

I believe I've been double-billed for this month's service. I have attached copies of both invoices. Please investigate.

2New Service

I'd like to sign up for your internet and TV package. Could you send me information on your different packages and pricing, including any current promotions?

1General Feedback

I recently had a very positive experience with your customer service representative, Saman, who helped me resolve a billing issue quickly and efficiently.

3Technical Support

My TV remote is not working. I've tried new batteries, but still no luck. The model number is listed on the back as RT-1234.

0Billing Inquiry

My payment didn't go through, even though my bank confirms the transaction. The transaction ID is 12345-67890. Can you investigate this?

2New Service

I'm moving to Negombo next week and would like to transfer my existing internet and TV service to my new address. My account number is ABC123XYZ.

1General Feedback

Your website is difficult to navigate. It's hard to find information about specific packages and promotions.

3Technical Support

There's a problem with my HD channels. The picture quality is very poor, almost unwatchable. I've already checked all the cables.

0Billing Inquiry

I'm requesting a breakdown of my last three months' bills. I want to understand the charges better. My account number is DEF456UVW.

3Technical Support

My internet keeps dropping out intermittently throughout the day. The signal strength seems fine, but the connection just cuts out for a few seconds then returns. I'm in Colombo 7.

0Billing Inquiry

I've been double-billed for this month's service. My account number is 1234567. Could you please investigate and refund the extra charge?

2New Service

I'd like to inquire about getting internet and TV packages for my new apartment in Kandy. What are the best deals currently available?

1General Feedback

Your customer service representatives have been incredibly helpful and friendly. I especially appreciated the assistance I received from [Agent Name] yesterday.

3Technical Support

My TV remote is not working. I've tried replacing the batteries, but it still doesn't respond. The TV itself works fine.

0Billing Inquiry

My payment was made on [Date], but it doesn't seem to be reflected in my account. I have a copy of the transaction receipt.

2New Service

I am interested in adding a landline phone to my existing internet and TV package. What are my options and the associated costs?

1General Feedback

I'm unhappy with the limited number of English language channels available in my current TV package. Could you consider adding more options?

3Technical Support

I'm experiencing issues with my email service. I can't send or receive emails. I've checked my spam folder and have tried restarting my computer.

0Billing Inquiry

There's an unexpected charge of LKR 500 on my bill. I don't recognise this charge and would like an explanation. My account number is 9876543.