query
stringlengths 13
433
| positive
listlengths 1
1
| negative
listlengths 76
76
| cluster
int64 0
643
|
|---|---|---|---|
I am still waiting on my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603
|
What can I do if my card still hasn't arrived after 2 weeks?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353
|
I have been waiting over a week. Is the card still coming?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
Can I track my card while it is in the process of delivery?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
How do I know if I will get my card, or if it is lost?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
When did you send me my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 453
|
Do you have info about the card on delivery?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311
|
What do I do if I still have not received my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
Does the package with my card have tracking?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I ordered my card but it still isn't here
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
Why has my new card still not come?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
I still haven't received my card after two weeks, is it lost?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
Can you track my card for me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
Is there a way to track the delivery of my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
It's been a week since I ordered my card and it's not here. Please help?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
Will I be able to track the card that was sent to me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I don't have my card in 1 week. Should I be worried?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
How do I know when my new card is going to arrive?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
My new card has not been delivered to my home yet. What is going on?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
On the card that is coming, what's the tracking info?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
What is the status of my card's delivery?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
Have you sent out my card yet?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311
|
My card isn't here yet.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
where is my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 543
|
It's been a week since you sent my card and I still don't have it.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
How do I track the card you sent me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
When will I recieve my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 453
|
When will I get my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 453
|
What is the expected delivery date for my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 388
|
Is there a tracking number for the card you sent me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I would like to track the card you sent to me.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
Has my card been lost in delivery?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
My new card hasn't came in.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
Where is the card I ordered 2 weeks ago?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
Can I get an update on my replacement card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311
|
How long does it take for a new card to ship?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71
|
What's the tracking on the card you sent?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I haven't received my card and am worried it is lost.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 332
|
My card still hasn't been delivered
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
I need to find out where the card is that I ordered.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 446
|
Where is my credit card that was to be mailed?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
I ordered my card but it hasn't been delivered yet
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
Am I able to track the card that was just sent to me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
Can you tell me why I haven't received my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
I'm still waiting for my new card.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603
|
Is my card lost? I am still waiting for it to be delivered.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
Should I keep waiting for my card to be delivered?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
Can I track when my card will be delivered?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
How can I check on the status of my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
A card has been sent to me, how do I track it?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
Is there a way I can get my card expedited?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 197
|
What can I do to track the card you sent me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
why hasnt my card come in yet?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
How can I periodically check the delivery of the card you sent?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
What's the reason my new card hasn't come?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
How long does it take for me to get my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71
|
I don't have my card after 1 week. What are my next steps?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353
|
I know I'm getting a new card but would like know when I can expect to receive it.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 94
|
I want to find out what happened to my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311
|
Was there a way for me to get tracking for that?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I am still waiting for my card.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603
|
My card hasn't arrived.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
Can I track the card you sent to me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I haven't gotten my new card.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71
|
Will I have to wait much longer for my new card to arrive?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71
|
how to track the card you sent
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
2 weeks ago I ordered my new card. It isn't here. What should I do?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353
|
How can I check on the delivery status of my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
My card has not been delivered yet and its been a week since I ordered it, please help
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472
|
What's the expected wait time to recieve my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71
|
How can I see the progress of delivery of the card that was sent?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
My card was supposed to arrive, but hasn't?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
I ordered a card and would like to know how to track the delivery progress of it.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
How long will it take for me to get my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 388
|
My card hasn't shown up yet.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55
|
Does the card you sent have a tracking number?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353
|
maximum how many days get the courier?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 207
|
Is there a reason my new card hasn't arrived yet?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
I've been waiting a while for my card, is there a way to know when it will arrive?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458
|
How can I track my card's delivery?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
Can I track the card that was just sent to me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
If I ordered my new card last week, how much longer should I wait to receive it?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71
|
What's go on, where is my new card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
Where is my new card if I haven't received it yet?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
Where is my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 131
|
Can you tell me why I haven't received my new card yet?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
Is there a way to track my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
Is there a way to track the new card you sent me?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
I'm still waiting for my card.
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603
|
What do I need to do to get my new card which I have requested 2 weeks ago?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 543
|
WHAT IS THE SOLUTION OF THIS PROBLEM
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 126
|
Could I get tracking on the card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
Can you help me track my card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173
|
Shouldn't my new card be here by now?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
Is there a reason my new card hasn't arrived?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518
|
I would like to track a card sent to me, how do I do that?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
Is there a tracking number for the card?
|
[
"card_arrival"
] |
[
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101
|
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