train.csv

Question,Answer
What is considered an aggressive dog and what can be done about it?,"The definition of a vicious animal by the guidelines of the City of Fontana is as followed: A Vicious dog shall mean any dog which constitutes a physical threat to a human being or any other domestic animal by virtue of a known propensity to endanger life by an unprovoked assault or bite so as to cause serious bodily harm.

An Animal Services Officer shall determine whether or not such dog(s) is vicious by:

Whether or not the dog has bitten or scratched other persons or domestic animal.

Depending on the circumstances surrounding the dog(s) aggressive behavior and the history and temperament will determine action taken by the animal services officer. If said circumstance meet this above criteria contact Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation."
I was bitten by an animal. What should I do?,"You should immediately try and get to a safe location, at which point call Fontana Police Department dispatch at (909) 350-7700. Once in a safe location you will need to provide Fontana P.D. dispatchers with the following information:
P.D. dispatchers with the following information:

· Animal type
· Animal description (size, color and any other distinguishing features)
· Last known location of animal
· Location of incident

"
How can I report suspected animal cruelty?,"To report animal cruelty please call Fontana Police Department dispatch at (909) 350-7700, so an Animal Services Officer can investigate the suspected animal cruelty."
Can I report a neighbor who allows their animal to defecate on my property?,"A person having custody of any dog shall not permit, either willfully or through failure to exercise due care or control, any such dog to defecate or urinate upon a public sidewalk, the floor of any common hall in any apartment house, hotel or other multiple dwelling; upon any entranceway, stairway, or wall immediately abutting on a public sidewalk; or upon the floor of any theatre, shop, store, office building, or other building used by the public. Fontana Animal Services will not respond for a complaint of an animal defecating or urinating in a private area."
How do I obtain a new dog license or renew an existing one and what are the fees?,"Fontana City Hall issues the dog licenses in person or online. Residents must license their dog(s) within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older. Failure to do so will result in penalty fees in addition to the license fees and citation. Please do not bring your pets to City Hall. It is not necessary for City staff to see the animal being licensed.

The documents needed to apply for a new license or renew a license are:
Animal's current rabies certificate (required)
Spay / Neuter certificate (if applicable)
Copy of Driver's License for Senior Citizen rates (if applicable)

Fees:
Type Of License One Year Two Years Three Years
Unaltered Dog $75 $150 $220
Spayed / Neutered Dog $20 $30 $40
Senior Citizen Rate* $10 $15 $20
* Dog owner must be 60 years old or older and the dog must be spayed or neutered.
Additional Fees:
Tag Replacement - $5
Transfer Fee - $5
Penalty $20 
Inquiries can be submitted via email at doglicensing@fontana.org

How To Obtain Licenses
Fontana City Hall
8353 Sierra Ave
Fontana CA 92335
Monday through Thursday
8:00 a.m. - 5:00 p.m.

Documents or inquiries can be submitted via email at doglicensing@fontana.org New Dog License Application: https://fontanaca.seamlessdocs.com/f/doglicenseapplication Dog License Renewal Application: https://fontanaca.seamlessdocs.com/f/doglicenserenewal
(For renewing an existing license)

For further questions, contact: (909) 350-7681."
Can I receive a citation for failing to license my pet?,"Yes, failure to license your dog within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older can result in a citation."
What does an Animal Services Officer do?,"
Animal Services Officers are employed through the Fontana Police department, and much like police officer they all work year around including all holidays. After normal business hours there is always an Animal Service Officer that is on call every night.

Call Response type:
· Stray dogs
· Deceased animals
· Injured animals
· Injured wildlife
· Animal Cruelty / Animal Neglect Investigations
· Animal bites
· Aggressive Animals
· Public Nuisance / Barking
· Animal Traffic hazards on city roadways"
How long can an animal be tethered?,"Within the City of Fontana limits, it is not permissible to tether an animal (on a leash, attached to a fixed object) for longer than a total of 3 hours in a 24-hour period.

Exceptions are made for animals tethered to a trolly / pully system.

To report an animal being tethered excessively, please submit a request [link]."
How can I reserve an athletic field?,"All Athletic Field rentals (baseball, soccer, tennis fields, etc.) can be requested at the Miller Fitness center. Please call (909) 349-6972 for more information."
Who do I contact if someone is using my reserved park shelter when I arrive?,You can contact the Athletic Field Monitors at (909) 202-1641 who are available to assist you with any shelter issues or accommodations.
How can I schedule a battery and light bulb pickup?,"The City of Fontana only picks up oil and oil filters.

Battery and light bulb disposal as well as other eWaste information can be found in this web site: https://www.fontana.org/606/Electronic-Collection]. "
Can I request a bike rack to be installed?,"Fontana may install bike racks located within Fontana city buildings, parks or landscapes, but not in private or business areas.

To request consideration of installing bike racks please click here."
How can I report concerns with a bike trail?,"The City of Fontana maintains miles of bike trails. 

Holes, cracks, and uneven asphalt in bike trails can be a concern for cyclists and others on the trail. Please report damaged bike trails, clearly describing the location of the trail damage, and providing as much detail as possible about the damage.

To report concerns with a bike trail, please submit a request [link to request].






"
Do I need a permit to block the sidewalk or street?,"A permit is required to perform work within the public right-of-way (usually a sidewalk, street, alley, or easement) or to use portions of a street for exclusive purposes, such as placing a moving pod.  

For more information, please contact the Engineering at (909) 350-6710 or select the appropriate permit here: https://www.fontana.org/3074/Permit-Applications."
How do I apply for a Commission?,Please contact the City Clerk's Office at 909-350-7602 for more information on the recruitment process.
When will an officer activate a body worn camera?,"
Officers are encouraged to use the cameras whenever possible. They will be required to activate them during field contacts, on radio calls and enforcement stops, and anytime they feel the camera may be useful. In addition, the cameras we chose are also utilized as digital audio recorders and still cameras which will aid in recovery of evidence and reduce the equipment issued to officers."
Are all Fontana Police Officers going to be wearing Body Cameras?,All officers engaged in field operations will deploy a body worn camera.
Will I be allowed to review the video data collected?,"No. The video captured with the body worn camera is considered an investigative record per Government Code Section 6254(f). The department will comply fully with the Public Records Act as it applies to body worn cameras, but considers all footage exempt from disclosure, except as is determined otherwise by department officials or a court of law.

Furthermore, one of the most critical issues for the public interacting with the police is privacy. People often seek police assistance when they are going through a difficult time. Juveniles, victims and arrestees have strong privacy protections, in part to mitigate the negative impact of open information. The Fontana Police Department is committed to protect the safety and privacy of all individuals who interact with the police."
How long will video be stored?,All video will be stored for a period consistent with state law and the requirements of the organization to aid in prosecution and civil litigation.
Will I be told that I'm being recorded?,"Officers are encouraged to tell the public when they are being recorded. However, it is not a requirement to do so."
How does the Body Worn Camera program increase accountability?,"The presence of a body worn camera or any recording device has proven to increase professionalism from both officers and citizens and reduce some incidents of violent public interactions.

Recordings also give staff the ability to conduct administrative reviews and audits of both individual recordings and the overall program, in accordance with our policy. Recordings may also be reviewed by staff to improve service levels, tactics, and training for our employees."
What if I don't want to be recorded?,"Our policy states that officers outfitted with a camera will turn it on when an interaction with a member of the public is initiated and the camera will remain on during the interaction. There are few exceptions to this, such as situations where there is a privacy concern that would make it inappropriate to record, requiring a shift in priority to the protection of privacy in certain environments."
How can I contact the Building and Safety Department?,You may email your question to [building@fontana.org ] or we may be able to assist through via phone (909) 350-7640 Mon - Thurs 7 AM - 6 PM.  City Hall lobby is open Mon- Thurs 8 AM - 5 PM.
What are the hours the Building & Safety counter is open?,"The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 5:00 p.m. If your transaction will include payment, you must be signed in at our kiosk no later than 4:30pm."
10 Time-Saving Tips When Visiting the Building & Safety Counter,"The Building & Safety Department expectations for ""Getting our Customers to Success"" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips. 

1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. 

2. Know who you need to see. Most construction projects require the approval of the Planning Department as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures. 

3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?) 

4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run. 

5. Make sure that you do your research. A check list entitled “Before You Start…” will help you identify common concerns. (Checklist attached or web???) 

6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers.

7. Bring the correct number of copies with you: 6 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. 

8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.) 

9. Visit the counter in the morning. Afternoon wait times tend to be longer. 

10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages."
What time is building construction allowed? Can work be done on weekends?,"Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday."
How do I schedule an inspection?," Inspections are required to be scheduled 24 hours in advance.  You may schedule an inspection by using our IVR calling center at (909) 350-7693;  online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/); or by calling and speaking to a representative at (909) 350-7640.  We do not provide same day inspections, Friday or weekend inspections."
What time will my inspection be?,"Inspections are coordinated at the beginning of each day.  You may get an estimate of your inspection time by locating your permit number or address on the day of your inspection by using our inspection log here (link: https://web1.fontana.org/bpi) and see your place in line for inspection.  An AM inspection is between 8am to 12pm, a PM inspection is between 12:30pm to 5:pm.  "
When is a building permit needed?,"A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems. Common examples include:
•	New homes and buildings
•	Room additions
•	Enclosures and carports
•	Decks and patio covers
•	Garage conversions
•	Retaining walls
•	Window replacements
•	Sewer services
•	Signs
•	Water heaters
•	Fences
•	Fireplaces and fireplace inserts
•	Skylights
•	Sheds
•	Shower/tub enclosure replacements
•	Swimming pools and spas
•	Re-roofing
•	Siding
Demolition
Solar Systems including battery storage
Electrical Vehicle charging systems

If you wish to obtain a building permit you may process online (https://www.fontana.org/DocumentCenter/View/34559/revised-03012021-Submittal-Req) or visit us at the public counter.

Once an application has been submitted, you can check the status online portal. You may also email the permit counter at [building@fontana.org] or call (909) 350-7640.


"
Where can I search for current building permit information?,Current Building permit activity can be viewed via the online portal E-TRAKIT https://etrakit.fontana.org/etrakit 
Where can I search for historical building permit information?,"You may view the documents in person by visiting the Development Services and accessing the public kiosk.

To obtain copies of historical Building permits you must be request it through the City Clerk's office.  Fill out the form to request the information. (https://www.fontana.org/737/Public-Records).

"
How do I find out the status of my Plan Check and/or Building Permit application?,"The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number (link: https://etrakit.fontana.org/etrakit/)."
What is the fee to file for a building permit or to submit plans?,"Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Department, you may be required to pay fees to the Fire Department, Planning Department, Engineering Department.  "
Where do I pay my plan check or permit fees,"There are three ways to pay an outstanding invoice:  1) Pay in person during regular business hours; 2) Online with a debit/credit card through our online portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/); or 3) over the phone with a credit/debit card.  Please note, all credit/debit card transactions will incur a 2.5% convenience fee.   Unfortunately, we are unable to accept American Express at this time."
What is the turnaround time for the approval of a plan check and/or building permit?,"The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval."
Where do I submit plans for my project?,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335"
Where do I submit revisions to my building application?,"You may submit your plans  online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335"
Where can I get information such as setbacks or structure height requirements,You will need to contact our Planning Department for this information.  There arere different requirements depending on the location or type of structure you are proposing to construct.  
How do I apply for a business license?,Please refer to Fontana's business license information page (https://www.fontana.org/262/Customer-Services)
How do I find out if a business has a valid license?,Point to HDL 
What can I do about a loud noises caused by business activity in residential zone?,Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of mechanical devices or business can be report by submitting a request here.
What is the process I need to go through with the City to get my plans approved so I can build my building?,"Before you submit an application to the City, we suggest that you contact set up an appointment with an Economic Development Analyst here (link) or call (909) 350-6741.  The Economic Development Analyst will help coordinate a meeting with the City's development team to give you initial feedback on what you need to do for submittal of plans, process, fees, etc. This is so that you are aware of the investment that you'll have to make before you submit any development application to the City."
Who do I contact to get a list of commercial and industrial sites that are available in the City of Fontana?,"You will need to contact a broker who provides commercial and industrial listings in the City of Fontana. Most of this information is available on the Internet. You will need to talk with the broker and get his or her client's contact information, so you can interview clients to determine if you want to hire the broker to represent you in your search for a perfect site for your type of business. The City is unable to recommend a specific broker to you.

You can also find the site yourself through Google Maps or drive around the city looking for a piece of property. If you find a site, please remember to check land use and zoning by contacting the Planning Division at (909) 350-6718."
"How can I open a cannabis related business, like a dispensary or manufacturing facility?",Dispensaries are not allowed in the City of Fontana.
How can I dispose of a Christmas tree?,Please contact Burrtec for more information:  www.burrtec.com
How can I get my citation signed off?,"Citations
If you were issued a citation for one of the following California Vehicle Code (CVC) violations, you must provide valid proof of correction with your citation or notice:

4000A CVC: Unregistered or expired registration
5200 CVC - 5202 CVC: Missing or improperly displayed license plates
5204 CVC: Missing, expired, or improperly displayed registration tabs
How Do I Get My Ticket Signed Off?
Vehicle inspection for valid proof of correction may be obtained at any police department, DMV, or California Highway Patrol office. 

Vehicle inspections for valid proof of correction at Fontana Police are available as follows:

    When:
    Monday through Thursday
    8:00 am to 5:00 pm
    Closed Friday and holidays

Where:
Fontana Police Department
17005 Upland Avenue
Fontana, CA 92335

Fees for Vehicle Inspection
For City of Fontana residents, no charge
For non-residents, $16
Payment methods include cash, check, money order, Visa, Mastercard or Discover
Corrected Violations
With the correction, the fine will be reduced 
Check your citation or notice for the reduced fine amount
Mail in your valid proof of correction, citation or notice, and payment to location stated on the citation or notice
Time Sensitive
Must be mailed within 21 calendar days of the issue date of the citation
Must be mailed within 14 days of the mailing date of the notice"
Who removes fallen tree limbs in the public right-of-way?,"The City's tree crew is responsible for the maintenance of City-owned street trees and for the removal of trees, or tree limbs, that are blocking the public right-of-way.

Fontana city staff clears the right-of-way and removes public tree debris from private property.  

To report a fallen tree limb, please call (909) 350-6760 or create a request [link] so that we can respond immediately."
Who maintains City trees and how can I request a tree be pruned?,"The City of Fontana's Urban Forestry division provides maintenance to city street trees, trees in the public right-of-way, and trees on City property. The City's Parks Department provides maintenance for trees in City parks.

The City maintains a multi-year tree inspection and pruning cycle, ensuring each City tree is reviewed regularly. The current pruning cycle is approximately 5 years. A tree's location, species, and size affect how frequently it is inspected. Trees may be pruned out of cycle if the tree is impacting private property, the right-of-way such as road and sidewalk clearance, or if the tree represents a safety hazard.

Only City staff is allowed to prune a City-owned tree. If you suspect pruning or removing of a City tree is needed, please call (909) 350-6760.

To report a City tree you believe requires out of cycle pruning, please submit a request [link]. "
Who can remove tree limbs in power lines?,"The removal of trees in power lines requires specialized methods and training and is therefore performed only by Southern California Edison. 

Please call Southern California Edison for information on tree maintenance."
How can I schedule a root inspection prior to starting a sidewalk repair?,The City of Fontana maintains all public sidewalks. All tress affecting public sidewalks will be addressed by the City of Fontana.  To report an issue please create a request [link].
Who maintains City-owned landscaped areas like medians and streetscapes?,"The City of Fontana is responsible for the maintenance and repair of public landscaping, including medians, special district-funded street frontages along arterial roadways, neighborhood gateways, and other public spaces. Routine landscape maintenance operations such as mowing, trimming, weeding, and irrigation are provided by contracted landscape maintenance companies.

To report concerns with water waste, vandalism, or general upkeep, please submit a request [link to Parks]."
How do I file a claim against the City of Fontana?,"Print or fill out the ""CLAIM AGAINST THE 
CITY OF FONTANA"" https://www.fontana.org/314/Claims form and present to the City Clerk's Office.

NOTE:  Information entered in the form (such as Social Security Number) is not stored.  Once you leave the screen, information is erased and information will need to be re-entered."
"How will I know that my claim has been received?

",The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim.
When will you tell me what my claims status is?,The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days.
Who do I contact if I have questions about my claim?,"If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below.

Contact Information:
Carl Warren & Company 
17862 N. 17th Street. #111 Tustin, CA 92780
(657) 622-4200

Claims Adjustors:
Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com
Stephanie Carter  | (909) 566-1588 | scarter@carwarren.com








"
How can I contact the Code Compliance Inspector?,"If your case has been assigned to the code compliance Inspector, call the inspector at their direct number. 

If this is a new case/ complaint,  you may contact the office (909) 854-8021"
My pet died.  Who can help?,Fontana Animal Services does not pick up deceased owned pets. Fontana Residents can take it to their local veterinarian or Riverside County Animal Shelter. Each location will asses their own set of fees.
Who removes dead animals in the street or sidewalk?,"Fontana City Animal Services Officer will respond to requests to remove a dead animal from the public right-of-way. The public right of way is defined as the sidewalk, street, or gutter.

To report a dead animal in the public right of way, please submit a request [link form to be built] or call (909) 350-7700."
What can be done about excessive barking?,"Municipal Noise Code, Fontana Municipal Code Section 18.63(B)(3)

Under this code, it is illegal to harbor or keep an animal that habitually barks, whines or makes loud noises in such a manner as to disturb the peace of the neighborhood.

While we try to educate the dog owner with possible solutions, it is unrealistic to think the problem can be rectified immediately. There are certainly some distractions that could be considered acceptable, such as cats, wildlife, trespassers, and playing. Even though there may be acceptable forms of barking, they will not necessarily be considered as an acceptable excuse for excessive or annoying barking. Please recognize that behavior modification is not an overnight occurrence, and that changing behavior will take time and patience.

We recommend that you speak with the dog owner about the problem and explain that the barking is disturbing. Many owners believe that if there are no complaints, then the neighbors are comfortable with the situation. Often, however, the owners are not home during the episodes and are completely unaware of the problem.

If barking continues, please call the non-emergency Police Department phone number (909)350-7700 and provide the following

• The exact address where the dog lives

• Your first and last name, as well as your mailing address.

Barking dog complaints will not be accepted anonymously.

You can also fill out a Service Request here (link)

After filing a complaint, the following will take place:

A notice will be mailed to the dog owner. The complainant's personal information is not provided to the dog owner at this point. The dog owner is given fourteen days to correct the habitual animal noise. On the fifteenth day of the dog owner being made aware of the noise complaint and if the noise complaint isn't modified to a reasonable level, you can contact Fontana Police Department Non-Emergency at (909) 350-7700 again. At this point the reporting party can request a Noise Complaint Document log. Noise Complaint Document log must be completed and returned to the Fontana Police Department with fifteen days. For the department to issue a citation on the complainant's behalf these forms are required. If when court action is required, the reporting party will be required to testify and convince a judge that the pet/property owner is in violation of the city code."
Can I contract with the City to provide commercial dumpster services?,Please contact Burrtec for more information:  www.burrtec.com
Is it mandatory to lock a commercial dumpster?,Burrtec is Fontana's solid waste company.  Please contact Burrtec directly if you need assistance (http://www.burrtec.com)
What Council District am I in?,To find out your electoral district please see our district maps located here: https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ab21b5c5e592499f97f899b491138cc8
How do I register to vote?,"For voter registration, please visit the Secretary of State webpage at https://www.sos.ca.gov/elections"
Where can I get information regarding open positions with the City of Fontana?,Click here to go to the City of Fontana's Careers website (https://www.governmentjobs.com/careers/fontanaCA)
Where can I get information regarding open positions with Kaiser Permanente?,Click here to go to Kaiser Permanente's Careers website (https://www.kaiserpermanentejobs.org/?kp_shortcut_referrer=kp.org/careers)
How do I volunteer with the City of Fontana?,Everyone benefits when someone chooses to volunteer! Volunteers are essential to providing quality services to our community. Volunteer opportunities exist throughout the City of Fontana from administration to recreation. Please click on the link to see opportunities that are available to you as well as download an application. (https://www.fontana.org/327/Volunteers)
Where can I get EDD information?,Please visit  https://edd.ca.gov/
"How can I schedule an E-waste/Electronics Pickup, Chemicals, medications and Sharps?",Please visit our e-waste website here for more information: https://www.fontana.org/606/Electronic-Collection]. 
Can a commercial property be fenced?,A permit may be required for fences on or around a commercial property.
Is fencing required around a pool?,"Yes, the City's fencing requirements may be located on the Building & Safety webpage at (link: https://www.fontana.org/DocumentCenter/View/30802/Swimming-Pool-Fencing-Requirements)"
"Where can I find information about all City of Fontana classes, activities, programs, and events?","A listing of our city classes, activities, programs, and events can be found online by visiting our website at http://www.fontanarecreation.org and selecting the “registration”."
"I want to enroll my child in gymnastics class, there's no way to do it online.",Registrations for gymnastics can only be done in person at the location the class will be held.
"I want to hold an event at a park for my organization, what do I need to do?","To hold an organized event at a park, a Special Events Application is necessary. The application can be found on our website at http://www.fontanarecreation.org, as well as more information about the process, or at the Community Services Office. For more information, please contact the Special Events division at (909) 349-6953."
Can I fulfill court-mandated community service hours with the Community Services Department?,"No, we only offer volunteer hours."
Where can I find the City of Fontana Activities Brochure?,The Activities Brochure can be found at any City of Fontana community center or online by visiting our website at www.fontanarecreation.org
"I am missing a garbage, recycle, or lawn can. Will the City deliver a replacement?","The City will replace a missing container free of charge.

Property owners may order additional containers  at the following rates:

Additional Garbage container, monthly
•	96 Gallon - $X.XX
•	64 Gallon - $X.XX
•	32 Gallon - $X.XX

Additional Recycle container, monthly
•	$X.XX regardless of size

Additional Lawn & Garden/Organics container, monthly
•	90 Gallon- $X.XX

To request a replacement or additional garbage, recycle, or lawn container, please submit a request [link]. "
"How can I change the size of my garbage, recycle, or lawn, and garden can?","For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com"
How can I submit a complaint about garbage truck noise?,Complaints regrading trash pickup trucks should be logged against Burrtec: www.burrtec.com
What can I do about graffiti in my neighborhood or on my property? ,"Graffiti is a crime and graffiti in progress should be reported to the Fontana Police Department immediately. If you witness graffiti in progress, please call non-emergency police at (909) 350-7700.

If you see graffiti on public property, please contact Public Works at (909) 350-6760. If you see graffiti on a private property, please submit a request here."
I have a valid placard-holder but I received a fine.  What can I do?,To file a Late Collision report involving a Hit & Run please visit our website at fontana.org.  To file any other Late Collision report please visit the front lobby.
How can I dispose of hazardous waste?,"Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers. These products may contain corrosive, toxic, ignitable, or reactive ingredients and are considered household hazardous waste (HHW). 

To get more information about household hazardous waste and other eWaste information, visit our website: https://www.fontana.org/606/Electronic-Collection"
Do home-based businesses require a license?,"Businesses located at a residential address within city limits must obtain and maintain a home occupation permit. 

However, businesses with inventory, employees and customers are not allowed.

Visit here to get a permit. https://bl.fontana.org"
What should I do if I see someone in the street asking for money?,Pedestrians in the roadway pose a lot of hazards including traffic collisions and assaults. It is very dangerous and illegal. The City of Fontana and the Fontana Police Department encourage you NOT to give money to someone putting themselves in harms way and instead give to a non-profit group that offer support to those in need. Please do not stop in traffic lanes to give someone something. If you see someone in the roadway causing a hazard you should notify the Fontana Police Department traffic unit when it is safe to do so (909) 350-7700.
What do I do if I see trash left behind from a camp or homeless person?,"Trash can pose a hazard and should not be handled unless you know what it is. If you see trash or rubbish left behind from a homeless individual or camp, you should notify the City of Fontana Public Works Department for removal by clicking here."
What should I do if someone is sleeping on a sidewalk or obstructing a business?,"Although most homeless residents do not pose a threat, someone being awoken from a deep sleep could be startled and defensive. If you see someone asleep and you are concerned about their safety or they are posing a hazard, you should contact the Fontana Police Department's MET Team. 909-350-7700"
What should I do if I see a tent set up near my house?,"The City of Fontana is concerned with the quality of life for all its residents. There are ordinances established to keep residents safe. If you see a tent being set up on public property you should contact the Fontana Police Department's MET team. The MET team is a specialized unit that specializes in quality-of-life issues as well as enforcing city ordinances, state and federal laws. The MET team also works closely with SWAG- Social Workers Action Group as well as several non-profit groups to offer support and assistance to those in need."
How can I schedule a household junk pick-up?,Please contact Burrtec directly to schedule a pickup: www.burrtec.om
"I've used my free junk appointments, can I pay for a pickup?",Please contact Burrtec directly: www.burrtec.om
Can a household junk pick up be scheduled if I live on a private street?,Please contact Burrtec for more information:  www.burrtec.com
Can the City enforce City code at a rental property?,"Yes, The City of Fontana will enforce the city municipal codes.  Please submit a request here."
Is there a requirement to maintain a vacant property?,"Property owners must comply with City code standards. The property must be free of trash, junk, debris, and graffiti on the property. 

To report an unkept vacant property, please submit a request."
How can I report criminal activity taking place at a park?,"If you observe criminal activity, emergency or life-threatening event in a City park, please dial 911."
Is drinking or smoking allowed in City parks?,"The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times. 

To report this activity call (909) 350-7700. "
How does the City address illegal dumping?,"Illegal dumping is a crime and a blight on our neighborhoods.

If you see a pile of debris on a public street- don't wait - report it. Piles left behind frequently become dumping grounds for additional material. The faster the problem is reported, the sooner enforcement and removal can begin.

If you witness illegal dumping in progress, please note the license plate, vehicle make and model, and description of the violator and notify non-emergency police at (909) 350-6067.

You may submit a request to clean up here (link)."
Are parked vehicles allowed to block a driveway?,"A parked vehicle may not block a driveway. 

If your driveway is being blocked by a vehicle, and you would like it towed, please contact non-emergency police at (909) 350-7700."
"Can a vehicle be parked on grass, dirt or gravel?","It is against City code to park a vehicle on an unimproved surface regardless of whether the vehicle is visible from the street. An unimproved surface includes but is not limited to, lawn, dirt, gravel, or anything other than a cemented area. 

To report a vehicle parked on an unimproved surface please submit a request"
Can I block the street to prevent or reserve parking?,"The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued. Placing trash cans, signs, or other objects to save parking is prohibited. 

To report a public street being illegally blocked, please call (909) 350-7700. "
Can an inoperable or junk vehicle be stored on a driveway?,"Inoperative, wrecked or dismantled vehicles can inspire negative perceptions about a neighborhood, and affect property values as well as safety.

City code prohibits storing an inoperable or junk vehicle in a driveway or on the property  visible from public view.

Storage of an unattractive vehicle is not a violation as long as the vehicle is capable of being driven.

To report an inoperable or junk vehicle please submit a request."
How long can a vehicle be parked on the street? When is it considered abandoned?,"A vehicle is allowed to be parked along a public street, so long as it is in compliance with area parking regulations and is not blocking a driveway, fire hydrant, or parked too close to a stop sign.

Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving. Vehicles must be driven at least every 72 hours if parked on the street. Simply moving a vehicle a few feet does not qualify as driving the vehicle. Vehicles parked on a public street may be towed immediately if wrecked or dismantled or more than six (6) months out of registration.

Unattached trailers may be parked on a public street for up to 4 hours.

Vehicles abandoned on private property are the responsibility of the property owner and must be towed at the property owner's expense.

To report an abandoned vehicle, please submit a request."
Can commercial vehicles be stored in residential properties?,Parking and storage of commercial vehicles are not allowed in residential areas.  To report a commercial vehicle parked or stored in a residential area please click here.
How can I get my impounded vehicle back?,"Only the tow company can release your vehicle
If you do not know what tow company has your vehicle, contact Records at (909) 356-7103.

Have your license plate number available when you call
• Contact the tow company directly to get your vehicle released
Tow company information can be found here (https://www.fontana.org/208/Traffic-Unit)

The Registered Owner Must:
• Present someone with a valid driver's license to drive the vehicle
• Provide proof of ownership of the vehicle (i.e., registration paperwork)
• Pay the impound fees required by the tow company"
Can I bring a bouncer to the park when I rent a park shelter?,"Yes! To have a bouncer for your shelter reservation, you would need to pay the bouncer permit fee ($26) and have the bouncer company, from which you will purchase the bouncer, provide the Community Services Department with a certificate of liability insurance. The certificate of insurance must be received by the Community Services Department no later than two weeks prior to the shelter reservation date. 

Note: Generator or source of power will be needed to power the bouncer."
"A property in my neighborhood is neglected, and storing junk and debris. What can be done?","Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance. Neglect can include, but not limited to accumulation of junk and debris on the property, including furniture, automotive parts, household belongings, and a general accumulation of excessive trash. If you'd like to submit a request, please click here."
How can I report junk or debris in the public right of ways?,"Occasionally, junk or debris is dumped in the public right of ways making for dangerous condition. These conditions should be reported so that a City crew can respond and remove the material.

To report junk or debris in a public right of way, please submit a request [link to request]. "
Where can I find information about land use and zoning and what can be built on a piece of property in Fontana?,You can find the land use map on the City's website by clicking here https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ecc67f90c51440eca0d17fd5a6e59c92 or call the Planning Division at (909) 350-6718 and a member of the Planning Division staff would be happy to assist you.
When does City Council meet?,The City Council meet on the 2nd and 4th Tuesday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/69/City-Council
When does Planning Commission meet?,The Planning Commission meet on the 1st and 3rd Tuesday of the month at 6:00 p.m. Please visit this website for more information. https://www.fontana.org/850/Planning-Commission
"When does Parks, Community, and Human Services Commission meet?","The Parks, Community, and Human Services Commission meet the 4th Thursday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/163/Parks-Community-and-Human-Services-Commi"
How do I submit written correspondence on an agenda item being taken to City Council? ,Please submit your written correspondence no later than 5:00 p.m. on the day of the meeting.  *All correspondences will be distributed to the City Council prior to the meeting and placed on the final record. No written correspondence will be read aloud during the meeting. 
"My neighbor's dog is always loose, what can I do?","To report an unleashed dog that is not acting aggressively, please submit a request [link]. If loose dog is acting aggressive, please call Fontana Police Department dispatch at (909) 350-7700."
Can I report an animal running in traffic?,"Fontana Animal Services will respond to a report of an animal running in traffic. To report an animal in traffic, please call (909) 350-7700 so that we can address this situation immediately."
"I think I lost a personal item at a City park, where can I check to see if it's been found?","If you believe you lost an item at a City park, please call (909) 350-6760 to check to see if it's been found."
Is there a fee for claiming a lost pet at the Riverside County Animal Shelter?,"It is the goal of the City to reunite lost pets with their owners. When an animal has been impounded at the Riverside County Animal Shelter, a fee may be imposed before the animal is released to its owner. Fees are based on several factors and will be determined when the animal is picked up."
I found a pet. What should I do?,"If you should find a pet and you cannot hold on to it immediately call Fontana Police Department dispatch at (909) 350-7700. Or if you are able to safely contain it and hold it overnight, please call Fontana Police Department dispatch in the morning so it can be picked up at that time. If you can safely transport the pet to the Riverside County Animal Shelter, please do so at 6851 Van Buren Boulevard, Jurupa Valley, CA 92509."
My pet was stolen. Can you help?,"Animal Control is unable to assist with concerns regarding a stolen pet. Since pets are considered property and should be reported as stolen to the Fontana Police.

To report a stolen pet please call the non-emergency police line at (909) 350-7700."
Can you help me find a lost pet?,"It is the owner's responsibility to contact the local shelters and check for a lost pet. If you are looking for your lost pet, do NOT completely rely on the Riverside County Animal Shelter's website. The online listing are simply one tool to assist you if you are unable to visit the shelter on a specific day.

https://www.rcdas.org/index.php/lost-found-pets/lost-your-pet"
Can a missing or damaged manhole cover be replaced?,"Manhole covers  in the roadway, provide access for City crews into the sewer/storm drain system.


Missing manhole covers pose a public emergency.  During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. 

To report an urgent concern after hours please call (909) 350-7700."
I got married here a long time ago and I would like to get my marriage license.,You can obtain you marriage license at the San Bernardino County Clerk's Office. (https://arc.sbcounty.gov/marriage)
Where can I microchip my pet?,Any local veterinarian can help with microchipping. Each location will asses their own set of fees.
How can I dispose of used motor oil?,"Please visit the Curbside Used Oil & Filter Collection for information: Build Service request like this https://www.fontana.org/FormCenter/Public-Works-17/Curbside-Oil-Pick-Up-Request-99
"
Are motorized vehicles allowed in City parks?,"City of Fontana maintenance vehicles are the only vehicles permitted inside a City park. No other vehicles of any type are allowed outside the designated parking area in any City park or on any City-owned bike trail. This includes cars, trucks, motorcycles, mini-bikes, motor-powered scooters, etc.

To report a motorized vehicle in a City park, call (909) 350-7700. "
Is a permit required to have live music at a club or venue?,"Yes, through an entitlement process. You can call the Planning Department at (909) 350-6718 ."
Where can I get information regarding Narcotic registration?,"There is no appointment necessary. You may visit the front lobby of the Police Department, Monday – Thursday, 0800-1700, excluding Holidays."
What can I do about noisy neighbors?,"Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Fontana Police Department. To make a report, please call non-emergency police at (909) 350-7700."
Is there electricity at the park?,"No, you will need to provide your own source of power."
Can I bring a food vendor or my own grill for my park rental?,Outdoor food vendors (ex. food trucks) are not allowed due to health permit and liability issues. Bringing a personal grill isn't allowed due to our City of Fontana's Ordinance which does not allow open flames at any City of Fontana parks.
What is the process for a shelter reservation?,"To reserve a shelter, a reservation can be made at any community center, in-person, or via our website at https://fontanaca.perfectmind.com/22923/Clients/BookMe4FacilityList/List?calendarId=78d7c2af-8107-48d4-93b2-badfc2e84333&widgetId=15f6af07-39c5-473e-b053-96653f77a406&embed=False, then select the shelter you would like to reserve.  

The Community Services Department will process the request and if accepted, a shelter agreement will be sent via email for an electronic signature and an invoice will be sent to your login to make the payment."
What is the price for reserving a shelter?,$52 for Fontana Residents or $105 for Non-Residents.
Can I reserve a shelter over the phone?,No. Shelter reservations can only be made online or in-person.
Can reservation payment transaction be done by phone?,"No, all payment transactions need to be completed either online or in-person."
What can I do if I am parked and blocked in by another vehicle?,"There is no law authorizing the removal of a vehicle that is legally parked, regardless of the inconvenience to another driver. However, if the vehicle is outside the marked parking space lines or brackets, a City Parking Enforcement Officer may respond and cite the violating vehicle."
I receive a parking citation.  What now?,"If you have questions, please call our Records Unit at 909-356-7103."
Do City parks have operating hours?,"Fontana City parks are open from sunrise to sunset every day of the year. 

Some city parks have an adjacent athletic field or court with lights that are scheduled on a permitted basis. When lights are on, people may be present at these facilities."
Are there power outlets available at City-owned parks?,"Electrical outlets are found in City parks only at some amphitheaters, sports fields, and park shelters.

Electrical power will be made available only when requested as part of a reservation. "
​​​​​​​Who is responsible for maintaining playground equipment at City parks? ,"The City operates multiple types and sizes of parks. Most have playground equipment offering recreational opportunities for children.  

Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed. If you observe an issue with playground equipment that you believe poses a safety concern, please call us to report it. You can reach us at (909) 350_6760.

To report concerns that are not urgent in nature, please submit a request [link]."
Who is responsible for watering City parks?,"The City operates multiple types and sizes of parks, including Neighborhood, Community, and Regional parks.

All parks are irrigated and all operate using automatic timers. Because parks are frequently scheduled for social and sporting events, parks are not required to adhere to the scheduled watering days. Additionally, Parks staff may need to make repairs and tests of the irrigation systems during their normal work shifts that may be contrary to residential watering times.

Regardless of when we water, our goal will always be to conserve and water wisely.  If you notice a sprinkler causing water to run-off into the sidewalk, a broken sprinkler, one spraying inappropriately, an area of a park not being watered sufficiently, or any other park irrigation issue, please let us know so we can take care of it. 

To report a watering or irrigation concern, please submit a request [link to request]. "
Who maintains the restrooms at City parks?,"

Many parks within the City have restrooms open to the public during park hours. Park staff clean and service park restrooms once daily year round.

To report a concern with City park restrooms, call (909) 350-6760 please submit a request [link to request]."
Who maintains City park grounds?,"Park staff clean-up litter, debris, and empty waste containers daily along with performing many other tasks to maintain the beauty and serviceability of the City's parks.

To report concerns with a City park, please call (909) 350-6760 or submit a request [link to request]."
Who is responsible for mowing City parks?,"

The City of Fontana has over 48 parks and parkways.  Regular mowing is part of each park's scheduled maintenance. Scheduling and frequency vary according to the season.

A list of all parks in the city and amenities of each can be found here [link to amenities to community services].

To report a park in need of mowing, please call (909) 350-6760 or submit a request here [link to request]. "
How can I reserve a facility,To reserve a space please click here https://www.fontana.org/158/Rental-Information
How can I reserve a ball field?,To reserve a space please click here https://www.fontana.org/158/Rental-Information
How do I apply for a passport?,"The City of Fontana no longer processes Passport requests.  Please visit this web site to locate a processing site close to you.
https://www.us-passport-service-guide.com/california-passport-office.html"
How do I get a Personal Background Check?,"A Personal Background Check is a search of City of Fontana records only.  For State of California clearance, contact the Department of Justice.

To receive a Personal Background Check by mail:

Complete the Personal Background Check Request Form (click here: https://www.fontana.org/DocumentCenter/View/33000/Personal-Records-Check-Request-Form?bidId=)
Place the following items into an envelope:
Completed Personal Background Check Request Form
A photocopy of your photo identification (Photo ID must be issued by the State or Federal Government)
A check or money order made payable to the City of Fontana, in the amount of $22
Mail the envelope to:
Fontana Police Department
Attn: Records
17005 Upland Avenue
Fontana, CA 92335

** Due to the high volume of requests, it may take two to three weeks to receive your copy.




"
How do I get a release of personal property?,"
The Property Unit is responsible for the storage, maintenance, and disposition of all evidence collected by police officers in the course of their duties. 

Release of Personal Property
Property will be released by appointment only:

To make an appointment, contact the Property Unit at (909) 356-7151 or email

For the release of property belonging to you:

Make an appointment
Bring photo identification to claim your property
For the release of property belonging to someone who is incarcerated:

Make an appointment
Print and complete the Notarized Release of Property form
The form must be authorized by a Notary Public
Bring the completed form and photo identification to the front desk of the Police Department

Additional Information
Contact the Property Unit by email or call them at (909) 356-7151."
Can an animal be left in a vehicle?,"No, per California Penal Code 597.7.(a) – a person shall not leave or confine an animal in any unattended motor vehicle under conditions that endanger the health or well-being of an animal due to heat, cold, lack of adequate ventilation, or lack of food or, water, or other circumstances that could reasonably be expected to cause suffering, disability, or death to the animal."
Can dogs be off leash at a Fontana City park?,"Dogs are not permitted in Fontana City parks, but at facilities with a designated dog park area. Dogs may be off leash and be kept within the fenced area.

See chapter 19- Parks and community services

Sec. 19-8 Regulations for the safe use of designated dog park areas within the city. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH19PACOSE_ARTIINGE"
How many pets can one home have?,"Each household within the city limits of Fontana can have no more than 3 dogs and 3 cats. In addition, it is permissible for a resident within the city limits of Fontana to own a potbelly pig and 2 squawking birds.

To report a home exceeding the allowed limits, please submit a request [link Form to be built in SF].


"
Can I keep pet chickens on my property?,"Within the City of Fontana limits, a resident is allowed to have backyard chickens on their property as long as the following conditions are met.

• A maximum of five (5) chickens for every 15,000sq feet.
• Roosters are prohibited.
• Slaughtering is prohibited.
• Coop may only be kept in the rear yard.
• Coop may not be closer than 40 feet to the nearest neighboring dwelling and 20 feet from any property line.
• Coop must be well-maintained and cleaned."
Can I keep bees on my property?,"Beekeeping regulations can be found in Section 30-432 Special use Regulations Fontana City Code. Unless the property is zoned “R-E”, minimum Site Area Required 1 acre and Maximum No. of Each Animal 1 hive per 10,000 sq feet"
Can I keep an exotic/ venomous animals as pets,"To request a permit to keep exotic/ venomous animals or wildlife you must contact California Fish and Wildlife. All exotic/ venomous approved permits can submitted to the Fontana City Manager and will be reviewed and approved on a case by case basis.

Please refer to Fontana City ordnance Chapter4 section 6

Sec. 4-6. – Wild, dangerous or nondomestic animals in captivity. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH4AN"
What am I allowed to develop on my parcel based on my property Zone?,Call the Planning Department at (909) 350-6718 . 
How do I find out the status of my Planning application?,"The status of your application can be viewed through E-Trakit. At http://www.fontana.org, choose the ""Government"" tab and click ""Planning"". Then, choose the “E-Trakit” link on Planning website. Under the Project Search area, enter your project number and click “Search.” The status of your planning application will appear. You can also call the Planning Department (909) 350-6718 or email.



"
What is a General Plan or Specific Plan Amendment?,"
The General Plan identifies and describes long range goals and objectives for the City of Fontana. Projects must comply with these goals and objectives in order to be approved. The City of Fontana General Plan is a very important document, as it represents the City's long-term vision. It guides all land use decisions in our community and is required by state law. From time to time, an applicant will propose a change in land use to the General Plan. These changes are called “General Plan Amendments.” The General Plan was adopted only after extensive study and public hearings by the Planning Commission and the City Council. Any change in the General Plan must also go through the same process of study, review and public hearings. Some areas of the City develop under more focused regulatory guidance. Although consistent with the City's General Plan, these areas are regulated under adopted “Specific Plans.” There are 27 Specific Plans located in the City of Fontana, of which, most are residential in character. Like the General Plan, specific plans are adopted only after extensive study and public hearings by the Planning Commission and the City Council. Changes proposed to a specific plan are requested through a “Specific Plan Amendment” that also must go through the same process of study, review, and public hearings. Prior to filing for either a General Plan Amendment or Specific Plan Amendment, Fontana Municipal Code (FMC) Sections 30-33 and 30-68 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information.




"
How do I look up the zoning for my property?,"You can look up the zoning of your property at http://www.fontana.org. Choose the “Government” tab and click ""Planning"". Then, choose the “Zoning and General Plan Land Use Interactive Map” link on the left of the screen.  Type in your property address and choose either “Zoning” for your zoning, “General Plan” for land use information, or “Specific Plan” to find if your property is in one of the City's many Specific Plan areas. If your property is in a Specific Plan, please call the Planning Department  at (909) 350-6718 or via email for more specific zoning information.


"
Where is the Planning Case Fee Schedule?,"The Planning Case Fee Schedule can be found at http://www.fontanta.org. At the top of the page, place your cursor over “Government.” Under ""Departments"" section, click ""Planning"", select ""Applications and Fees"" on the left hand side. Scroll down to ""Fee Schedule"" and select ""Planning Case Fees"". You may also request the Planning Case Fee Schedule by contacting the Planning Department at (909) 350-6718 or via email. "
How do I change the zoning of my property?,"Much like General Plan and Specific Plan Amendments, the City's Zoning and Development Code may be amended to reclassify property from any zoning district, provided that any such amendment is consistent with the General Plan. Zone change applications require action by the Planning Commission and the City Council. Prior to filing for a Zone Change Application, Fontana Municipal Code (FMC) Sections 30-41 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information.



"
What is a Pre Application Meeting or “PAM” and why is it required?,"A Pre Application Meeting (PAM) is an informal conference between key City staff and those proposing to file an entitlement application on a property. The Pre Application Meeting is intended to: 1) inform applicants and their representatives of the entitlement process, specifically in terms of processing time and cost; 2) identify any issues that may arise during the entitlement process before significant time and expense is made by the applicant and City staff; and 3) introduce applicants and their representatives to key City staff. The PAM, if utilized effectively, ensures an efficient entitlement process and significantly increases the chances of a project getting to “Yes.”



"
What are variances?,"If a property owner feels that one or more zoning standards impose an unnecessary physical hardship due to the property's unique size, shape, topography, location, or other physical condition, the owner may request to be excused from strictly complying with that requirement. This request is called a variance (because the owner desires to “vary” from the rule(s) that usually apply). The City's Zoning and Development Code (FMC 30-202 and 30-213) defines how a variance can be used. Variances are not granted without serious deliberation. When deciding to grant a variance, decision-makers (either the Director of Planning, for a “Minor Variance,” or the Planning Commission) must make written findings explaining why a variance is, or is not, justified. These explanations must be backed up with facts that also become part of the written record of the decision. Financial hardship, community benefit, or the worthiness of the project is not a consideration. Also, a property owner cannot be granted a variance simply because they do not want to comply with a particular development standard. Additionally, a variance cannot be used to allow a land use that is not otherwise allowed in the zoning district that the property is located. Prior to filing for a Variance, Fontana Municipal Code (FMC) Section 30-204 and 30-215 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information.



"
How do I subdivide my property?,"Subdividing property includes:
- Dividing an existing parcel into multiple parcels; or,
- Otherwise change the area and shape of a parcel by adjusting its lot lines.

There are several ways to subdivide a property depending upon the type of land use (residential, or commercial and industrial) and the total number of lots desired. Typically, for residential lots, subdividing four or less lots requires approval of a “Tentative Parcel Map” application. Subdividing four or more lots requires approval of a “Tentative Tract Map” application. The requirements for commercial and industrial zoned lots are slightly different, although the process is the same. Both maps require approval of the Planning Commission at a public hearing.

These applications are necessary to ensure that the public infrastructure (sidewalks, streets, intersections, public landscaping) is installed properly and can support the proposed development work.

FMC Chapter's 26 (Subdivisions) and 30 (Zoning and Development) govern the subdivision of property in the City of Fontana.





"
How do I file a Police Report?,Please click here: https://www.fontana.org/114/File-a-Police-Report-Online
How can I request a Police Station tour?,"Tours of the Fontana Police Department are available by request and by appointment only. Tours are available Monday through Thursday.  To request a tour:

Please call (909) 350-7758 or create a request here.
"
What is the address and hours of operation for the Police Department,"The Fontana Police Department is located at 17005 Upland Avenue in the City of Fontana.

The front Lobby is open, Monday through Thursday from 8am – 5pm, excluding holidays. "
Are owners responsible for maintaining weeds and grass on their properties?,"Lots with a building or other structure must be maintained even if they are not occupied. If you observe overgrown weeds , please report the property so that Code Compliance can work with the owner to have it mowed.  

To report an unkept property, please submit a request."
What can be done about a vacant lot that is not being maintained?,"Vacant lots must be maintained to avoid becoming a fire hazard or neighborhood blight. 

To report an unkept lot, please submit a request."
My property borders a City park. Who is responsible for maintaining the fence?,"When residential fences are along the property line of a City of Fontana park, the property owner is solely responsible for the maintenance of the fence. 

Fence material, height, and position on the property must follow the City code. All fencing viewable from the public right of way must be kept in good repair.

To report concerns with a fence bordering a City park, please submit a request [link to request site]. "
How do I submit a public records request?,Please complete this form : https://www.fontana.org/formcenter/city-14/public-records-request-form-85 All Requests will be sent to the City Clerk's Office for processing.
How can I obtain security video from a City-owned garage or lot?,"Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk. 

For more information, or to submit a public records request, please visit us here. "
Should I wash my recyclables before placing them in the bin?,"The market for recyclable items has become more complicated and so we must make better choices about reducing our reliance on plastics, reusing items where we can, and putting the right items in the blue recycle bin.

When recycling approved materials, it is preferred that the items be clean of most residue.  Please contact Burrtrec for more information: http://www.burrtec.com "
Where can I get answers regarding my repossessed vehicle?,"A repossession is a civil matter and all questions should be directed to your finance company.  If the company utilized by your finance company is requesting a letter from our office, please visit our front lobby during normal business hours, Monday through Thursday 8am-5pm.  The fee is $15.  "
How do I file a Restraining Order?,"Restraining Orders are issued and obtained at the Superior Court of San Bernardino either in person, or online.

Visit Superior Court of San Bernardino for restraining order information
Only in rare emergency situations can a Police Officer issue an Emergency Protective order
The Police Department enforces court orders such as restraining orders
Restraining Orders must be personally served on the restrained person.  Visit Superior Court of San Bernardino for restraining order personal service information"
How do I sign up for a new sewer account?,"Please fill out the new sewer request form here (link).  Information required to be set up by Elsa

Send notification Sewer@fontana.org"
Who can I call for sewer backups?,"During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. 

To report an urgent concern after hours please call [909) 350-7700."
Where can I get information regarding Sex and Arson registration?,"Sex and Arson registrations are processed on Mondays and Thursdays, by appointment only. Please call (909) 356-3329 to leave a message with your first and last name, date of birth, social security number, and a good contact phone number. A Detective will contact you to schedule an appointment."
"Do detached structures, like sheds or carports require a building permit?","Detached accessory structures, depending on the size, may or may not require a building permit.

Contact Building and Safety for more information (909) 350-7640"
How can I volunteer at the Shelter?,Please Contact any local Animal Shelters for their volunteer programs
How can I adopt an animal from Shelter?,"Please visit any local animal shelter, to view and adopt any available animals."
How can I donate to the Shelter?,Direct your donation questions to your local shelter.
Can an owned pet be surrendered?,"Fontana Animal Services will not respond for owner surrendered pets. Please contact your local animal shelter for guidance and guidelines on surrendered pets.

Additional information for Fontana city residents please click below: https://www.rcdas.org/index.php/services/relinquishing-a-pet




"
Can I return an animal adopted from the Riverside County Animal Shelter?,"Contact the shelter in which you acquired you pet from, for their return guidelines"
Can I foster animals from a Shelter?,Please Contact any local Animal Shelters for their foster program
Who removes abandoned or stray shopping carts?,To report an Abandoned shopping carts please submit a request here.
What do I do if I locate a sick or injured stray animal?,You should immediately call Fontana Police Department dispatch at (909) 350-7700 at any time of the day or night. An Animal Services Officer or Patrol Officer will be dispatched to address the situation.
Who is responsible for the maintenance of the sidewalk?,"The City of Fontana maintains public rights of way such as sidewalks.  To report a damaged sidewalk please create a service request
"
Can I place signs and banners in the public right of way?,"Signs and banners are not allowed in the public right-of-way. 

If you have observed a sign or banner that you believe should not be up, please submit a request."
Where can I find free or low cost spay and neuter services and or low cast vaccine clinics?,"The City of Fontana does not offer free spay and neuter services, but the Riverside County Animal Shelter that the City of Fontana contracts with does offer low cost spay and neuter services to our residents.

Low-cost vaccine clinic are held at the Jessie Turner Community Center by the dog park
15556 Summit Avenue, Fontana, CA, USA
Select SATURDAYS and SUNDAYS
From: 9:00 - 11:00 AM
2022 Dates
Jan-22 / 23
Feb-19 / 20
Mar-19 / 20
Apr-16
May-14 / 15
Jun-11 / 12
Sep-3 / 4
Oct-1 / 2
Oct-29 / 30
Nov-26 / 27
https://vetcarepetclinic.com/garden-grove-ca-mobile-vet-clinic-schedule

(Enter Zip Code 92335)



"
Can I request speed bumps to be installed to deter speeding in my neighborhood?,"​​​​​​
Speed humps or lumps are raised ""bumps"" placed across residential streets. They are designed to calm traffic in residential areas and near parks and schools. 

Unless chronic speeding problems exist on your street, speed lumps are not warranted. Traffic control, such as police enforcement, is usually a better alternative. Speed lumps are used for streets where traditional methods of slowing traffic have not been effective. A residential street will qualify for the City's Speed Lump
Program based on the following criteria:

•	The two-lane street must be mainly residential or else have a park or school on the street.
•	The residential street (or the part being considered) must be at least 750 feet long with no four-way intersections.
•	There can be no other traffic control devices on the street segment such as four-way stop signs, traffic signals, etc.
•	The speed limit must be 30 miles per hour or less.
•	Speeding of 5 miles per hour or higher over the speed limit occurs on the street.
•	The street must be approved by Regional Transit and the Fire Department.

Please fill out a traffic request for and select the appropriate device."
What do I do to start my business once I find a piece of property?,"Before you enter escrow to buy the property, you want to contact the Planning Division to find out the land use and zoning designation for the property. This is first and foremost because you want to be sure that the property is zoned for the type of business that you want to establish. The Planning Division can be reached at (909) 350-6718."
How to I report flooding or clogged storm drain.,"Call Public Works

During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. 

To report an urgent concern after hours please call (909) 350-7700."
What can I do about stray cats?,"Fontana Animal Services does not pick up stray cat or kittens, residents can transport cats or kittens to the Riverside County Animal Shelter.

Should a resident locate kittens in the City of Fontana, you should leave them where they are at because the mother cat will be around even though you may not see her. If you should find newborn kittens with their eyes closed and or umbilical cord attached, and you think they are in immediate danger please call Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation.

If residents decide to trap stray cats, they must transport cat themselves to shelter and the shelter will take them free of charge to the resident. Residents can trap cats that come on to their property on days the Riverside County Animal Shelter is open. Cats can not be in the trap more than a twelve hours in a twenty- four hour period; they must also be given water and the trap must be protected from weather elements.

Fontana Animal Services will respond out for sick and injured cat(s) or Kitten(s) if a resident should locate one in city limits. Contact Fontana Police Department dispatch at (909) 350-7700.

For additional information about trapping cats please email animalservices@fontana.org ."
Who is responsible for maintaining the street and addressing potholes?,"

Occasionally, regardless of ongoing preventive work, holes develop in the roadway. These potholes can increase in size if not repaired quickly. Please let us know if you see potholes in the roadway. Once reported, a Street Maintenance crew will inspect the location. Hazards will be repaired immediately.

Large objects in the roadway can be a safety hazard for vehicles and should be reported promptly.

To report a pothole or an object in the roadway, please submit a request [link]. "
Who is responsible for the maintenance of curbs and gutters?,"The City of Fontana is responsible for the maintenance of the public street-side curbs and gutters. To report a concern with a sidewalk, curb, or gutter, please submit a request [link]."
How do I report street racing?,"To report current street racing, please call Dispatch at 909-350-7700. For any other street racing concerns, please submit a service request here.



"
How can I report concerns with missing or damaged street signs?,"Missing or displaced traffic signs, like stop signs, can pose a significant public safety concern, and should be reported immediately. To report an urgent concern after hours regarding a traffic sign please call (909) 350-7700.

During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. 
To report a non-urgent matter, like a damaged or missing street name sign, please submit a request [link]."
Who maintains street markings?,"The City maintains street markings of many types.  

If you notice painted marks on the street or curb that are no longer visible or are in poor condition, please let us know.  When reporting a concern, please describe the type of markings, crosswalk, stop markings, turn lane boundaries, etc., and the exact location.

To report a concern with street markings, please submit a request [link], or call During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. "
What is street resurfacing and when does it take place?,"Typically, street resurfacing occurs in the summer and fall.

Residents in a planned resurface area will be mailed information in advance of the construction and notified again with an informative door-hanger three to five days before resurfacing is scheduled to begin. The notice will contain information regarding the road-work schedule and how to prepare for the interruption. Barricades will be placed on the affected street indicating the days parking will be restricted.

For more information, or to see the current resurfacing map, please visit https://www.fontana.org/1264/Active-Projects"
Are street vendors allowed to operate within the City limits?,Street vendors are allowed with permits from the City of Fontana and San Bernardino county health dept.
"Call Public Works

During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. 

To report an urgent concern after hours please call [909 350-7700].",
How can I serve a Criminal Subpoena?,"Criminal subpoenas can be served through our subpoena email at courtsub@fontana.org. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103."
How can I serve a Civil Subpoena?,"Civil subpoenas can be served Monday – Thursday 8am to 5pm. The subpoena must be served at least five days in advance of the court date. Payment must be remitted at time of service of the subpoena. Payment should be made by check payable to the City of Fontana. The fees for Civil subpoenas are $275 per officer, per day. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103."
How can I request a Records Subpoena?,"Records Subpoenas should be addressed to the Fontana Police Department, Custodian of Records and mailed to 17005 Upland Avenue, Fontana, CA 92335, Attn: Records Unit"
How can I obtain a traffic collision report?,"Copies of a traffic collision report can be requested by mail or in person in the lobby.  We do not send reports electronically.  If the report is not ready at the time of your in-person request, it will be mailed to you once it has been processed.  The fee for a traffic collision is $18.  For a traffic collision requiring reconstruction, the base price is $18 with an additional price of $.05 per page and/or $2.25 per redacted page.  Please visit our website at fontana.org for additional information and request forms."
How can I report a malfunctioning traffic signal?,"The City currently operates over 700 intersections controlled by traffic signals. Over 300 traffic signals are connected to the City's Traffic Operation Center, allowing signal timing to be managed to meet the dynamic needs of the area.  

Traffic Signal problems can pose serious public safety hazards and are responded to immediately.  

To report a traffic signal problem, please call (909) 350-7700. Please do submit an online request as this may cause a delay in response."
Can garbage cans or leaf piles be placed in the bike lane?,"In many parts of Fontana, cyclists are required to share the bike lane with  garbage containers due to the limited amount of space for both.

While cans need to be out for servicing, they are not permitted to remain in the street for long periods of time.  Containers left out beyond their service day can be reported.

To report cans left in bike lanes submit a request [link to request to code compliance]"
Can I change the day or frequency my recycling can is serviced?,Trash pickup are set and cannot be changed.
I need assistance getting my trash cans out. Can the City help?,"
The City of Fontana offers help to disabled customers needing assistance in getting their solid waste containers out for service. The service is offered at no additional charge to property owners and tenants. Once enrolled in the program, each service day the driver will enter the customer's property, wheel the container to the street, empty it, and return the container to its storage location. Disabled service is available for all commodity types, garbage, lawn, and recycle.

Call Public Works Environmental Control (909) 350-6067 to schedule a crew to help resident pull trash can.  Submit case request"
"Will the City replace the wheel on my garbage, lawn, or recycle container?",Please contact Burrtec for more information:  www.burrtec.com
Can I store my trash cans on the side of my house?,"Trash cans must be stored behind a gate or out of public view.
To report trash cans left out on public view click here"
​​​​​​​There is a stray can in my neighborhood. Can someone come to remove it?,"For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com"
Where can I find my garbage collection days and set-up reminders?,"Our collection calendar allows you to view, download, and print a service calendar specific to your address.  You can view the schedule pick here (Link to address info module still being built by Stack Nexus)

While there, you can also set weekly reminder alerts via text or email. To check your service day, or set up a reminder, visit us here [link to GIS Map data]. "
Where can I pay a utility bill?,"You may pay your sewer City Utility bill in person, online, or by mail.

Phone
(909) 350-7675.
Monday - Thursday 8 AM-5 PM

In-Person
8353 Sierra Avenue • Fontana, CA 92335
Monday through Thursday, 8 AM - 5 PM

Online https://www.fontana.org/3032/Utilities

By Mail
City of Fontana Utility Billing
8353 Sierra Avenue • Fontana, CA 92335"
"I believe my vehicle was towed, whom should I contact?","If you received a vehicle violation notice, and you believe your vehicle has now been towed, please contact the Fontana Police Department's non-emergency line at (909) 350-7700.

The City of Fontana contracts with multiple tow companies to handle vehicle towing. Each towing company stores vehicles & trailers at its impound yard. Service fees, hours of operation, and impound yard location vary with each company. The Fontana Police Department will provide information regarding which company towed a vehicle, and provide contact information for the specific company."
How do I obtain a copy of a birth or death certificate?,Please contact the San Bernardino County Department of Public Health for such records. Please visit this website for more information. https://wp.sbcounty.gov/dph/programs/vsro/request-certificate/
How do I obtain a copy of my marriage license? ,Please contact the San Bernardino County Recorder Clerk Office for such records. Please visit this website for more information. https://arc.sbcounty.gov/marriage/
I have questions regarding water,Please contact Fontana Water Company (909) 822-2201
When do weed abatement inspection begin?,"Weed abatement inspections begin the first week of April for the Spring season and the first week of October of the Fall season. 

Every parcel in the City of Fontana is inspected for weeds/trash violations."
How do I know if I am in violation of weed abatement?,"Parcel(s) with weeds that are over one inch in height and ground coverage anywhere from one percent to one hundred percent will be in violation. 

Parcels that have trash, junk, debris and rubbish will be in violation."
When is the deadline for weed abatement?,"Property owners have thirty (30) days to bring their property into compliance. If the City is forced to abate the hazard, the property is subject to a re-inspection fee, abatement fee, possible warrant fee and contractors costs."
I no longer own the property. Why was I sent a weed abatement notice?,"At times, the records are not always up to date. The Weed Abatement Notice is sent to the last known owner on the San Bernardino County's assessment roll. Please let the Code Compliance division of the City of Fontana know immediately by calling (909) 854-8020."
Can I get a weed abatement extension?,"Yes. Call the name and number of the Inspector on the weed abatement notice. Typically a 14 day extension will be considered on a case by case basis, provided the parcel is not an immediate threat (fire hazard) to the surrounding area."
Where can I find a weed abatement contractor?,"Weed abatement contractors can be found in the internet under ""weed control services"" or ""discing services."""
Do I have to attend the weed abatement hearing?,The hearing is NOT mandatory.  Property owners who wish to object may attend the hearing.
What do I do once the weed abatement work has been completed?,Contact the inspector whose name and phone number are listed on the notice and inform him/her that the work has been completed. Make sure the work has been completed before the compliance date stated on the notice.  It is best to follow up with the inspector to ensure the property passed inspection and the case has been closed.  You will not receive a letter from the City stating your case has been closed.
Why did I receive a weed abatement bill?,There are several reasons why a bill may be sent. A re-inspection fee may be issued if the abatement is not completed by the compliance date. A warrant fee may be issued if a warrant was obtained AND posted on your property.  An abatement fee would be issued if the City's contractor had to do the abatement on your property. Any other fees assessed are contractor fees.
A warrant was posted on my property regarding weed abatement but I did not receive a notice?,"Notices are sent to property owner information obtained from the San Bernardino County Assessors office. Address changes must be made with the Assessors office and NOT City of Fontana. Notices are only posted on vacant lots. If you are experiencing issues with getting your mail, you may contact your local post office."
I don't have weeds in front of my house. Why did I receive a notice?,"Any weeds observed on any part of the property visible from the street will justify sending a notice. This includes the rear yard, hillsides, side yards, front yard, curb and gutter, side frontage, planters, frontage areas and horse trails."
Do I get a letter from the City stating my weed abatement case has been closed?,The City does not send notices notifying property owners of the case being closed. It will be up to the property owner to contact the inspector to obtain confirmation.
What can be done about wildlife issue within the City of Fontana?,"Fontana Animal Service will respond for wildlife issues regarding sick and injured animals, however if wildlife is found unharmed we asked the public the leave the animal alone and allow it to coexist as we always have coexisted. For further information or questions pertaining to wildlife email animalservices@fontana.org"
What can be done about nuisance wildlife?,"Fontana Animal Services does not respond to nuisance wildlife, unless sick or injured. The residents of Fontana will need to call a pest control or licensed critter control company"
Can I report injured wildlife?,"The City of Fontana Animal Service will respond to complaints of a wild animal that is showing signs of illness or has a visible injury. To report injured wildlife, please call (909) 350-7700 so that we can respond immediately."
When can I have a yard sale?,"City of Fontana Ordinance 1653 provides residents with the ability to hold yard and garage sales up to four times per year on the first full weekends (Friday through Sunday) in February, May, August, and November.

Yard Sale Permits are no longer required as long as the yard sales and garage sales are on the specified dates:

February 4, 5, and 6, 2022
May 6, 7, and 8, 2022
August 5, 6, and 7, 2022
November 4, 5, and 6, 2022

Due to Covid-19 we ask that you wear a mask or face covering and maintain social distance.

An emergency yard sale permit is required for yard sales outside of the listed dates.  To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118)."
How do I apply for an emergency yard sale permit?,To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118).
I am new to the City and want to open a business in Fontana. Who do I contact at the City to help me with the process for opening a business?,"Please contact Economic Development Analyst Rhonesia Perry at (909) 350-6741, or schedule an appointment by clicking here (link)"
Where can I obtain business startup information?,"The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs for businesses. You can obtain more information on the services provided by IESBDC on their website or by calling (951) 781-2345."
Where can I get a list of architects and engineers who can assist me with the plans I need to submit to the City?,"You will need to search for the list of architects and engineers on the Internet. You will need to call the architects and engineers to get his/her client's contact information, so you can interview their clients to determine if you want to hire him/her to prepare your plans. In addition, you will need to check the California Architects Board to find out if an architect is licensed and the license is valid. To find out if an engineer is licensed and the license is still valid, please contact the Board for Professional Engineers, Land Surveyors, and Geologists. The City is unable to recommend a specific architect or engineer to you."
Do home-based businesses require a license?,Businesses located at a residential address within City limits must obtain and maintain a Home Occupation Permit. 
Are street vendors allowed to operate within city limits?,"There are specific rules and guidelines for street vending in the City of Fontana. Under the San Bernardino County Sidewalk Vending and Mobile Food Facilities Ordinance, the City of Fontana compiles with the specified codes as set forth by the San Bernardino County of Public Health. For more information click here. (hyperlink to  https://www.fontana.org/DocumentCenter/View/37773/CoF-Vendor-Booklet-PRESS_dig?bidId= )                  For a City of Fontana Application click here: hyperlink to: https://www.fontana.org/DocumentCenter/View/29690/Sidewalk-Vending-Application) To obtain San  Bernardino County Food Facilities Health Permit, click here: (hyperlink to: https://wp.sbcounty.gov/dph/programs/ehs/food-facilities) "
I am looking to start a business and uncertain of where to begin? ,"For new business owners, starting a new business can be very confusing. As you determine the best business for you, go to Governor's Office of Business and Economic Development (Go-Biz) to determine Permits and Licenses required to establish your business. Click Here for more information: (hyperlink to : https://www.calgold.ca.gov/Results.aspx?location=203&businessTypes=128&greenBusiness=False&levelOfGovernmentFilter=31) "
How do I get fingerprinted?,"The Fontana Police Department offers Live Scan fingerprinting services for background checks for employment, school or volunteer positions. 

Make an Appointment
Live Scan fingerprinting is by appointment only
Tuesdays and Thursdays
Between 9:00 am to 11:00 am or 1:00 pm to 4:00 pm
Contact Records to make an appointment at (909) 356-7103

What to Bring to Your Appointment
The Request for Live Scan Service form is required.  The Live Scan appointment cannot be completed without it.
The ""Request for Live Scan Service"" form must be completed prior to your appointment.
The Police Department does not supply this form.
Must bring valid photo identification.  Expired identification cards will not be accepted.  Acceptable forms of identification include:

California driver's license
California DMV identification card
Valid out-of-state driver's license
Military ID
Passport
Resident Alien Card / Immigration / Green Card
Fees
The LiveScan fee is $22.00
Depending on the reason for the fingerprints, additional Department of Justice or FBI fees may be required.  For additional fee information, see attached Fee Schedule
All fees must be paid at your scheduled appointment
Payment methods include cash, check, money order, Visa, Mastercard or Discover







"
How do I get Police Reports?,"Obtain a Copy In Person or 
Print out the Records Request Form or Forma de Solicitude de Archives (click here: https://www.fontana.org/417/Police-Reports)
Complete the entire form and bring it to the Police Department during business hours
Bring payment for the correct amount (cash, check, money order, Visa, Mastercard, Discover)
Bring your photo identification
If the report is available, you may obtain a copy after the correct fee is paid (see fees below)
Due to the high volume of copy requests, it may take two to three weeks to receive your copy. 
Obtain a Copy by Mail - Please follow instructions below:
Print out the Records Request Form or Forma de Solicitude de Archives
Be sure to complete the entire form. Incomplete forms will not be processed.
Include a check or money order for the correct fee (see fees below). Make payment to City of Fontana
Include a photocopy of your photo identification.  The report will not be mailed without a copy of your photo identification.
Mail the completed Records Request Form and your payment to the Fontana Police Department
Due to the high volume of copy requests, it may take two to three weeks to receive your copy.
Fees
Traffic Accident - $18
Traffic Accident with Reconstruction (Fatal or Near-Fatal Traffic Accident) Please contact the Records Unit for verification of fees (909) 356-7103 or pdrecords@fontana.org 
Crime or Other Incident Report - $18
Dispatch Sequence Incident Printout - $18
Additional Information
For questions, contact the Records Unit at (909) 350-7740 or email."
What am I allowed to develop on my parcel based on my property Zone?,
"How can I find the status of my permit (construction, excavation, traffic control, oversize load)","

Please contact the Department of Engineering at (909) 350-7610.
"
"How can I find the status of my Engineering plan check (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans)","Please have your case number available and contact the Department of Engineering at (909) 350-7610.

"
Can a property owner do street work within the public right of way?,Only contractors with an A or classified C license are allowed to work in the public right of way.
When is a Traffic Control Permit required?,When work within the public right of way is impacting traffic. Please contact the Department of Engineering at (909) 350-7610 to obtain a permit.
Is my property connected to sewer or septic?,You will need to provide the Assessor's Parcel Number or the property address and contact the Department of Engineering at (909) 350-7610. 
How can I get a birth or death certificate,"Please visit the San Bernardino county web site:
https://arc.sbcounty.gov/vital-records"
Can I widen my driveway or add a second driveway?,Please call Engineering dept first. At (XXX) see City Standard Plan No. 1001/1002.
How can I get right of way information?,Please contact the Department of Engineering at (909) 350-7610 with the Assessor's Parcel Number or property address.
"I will be filming in the City of Fontana, do I need a permit?",Yes. You can find the permit application on our website or contact Department of Engineering at (909) 350-7610.
How do I schedule a Public Works inspection?,Please refer to Department of Engineering website page for instructions on how to request an inspection.
"How can I open a cannabis related business, like a dispensary or manufacturing facility?",More information to follow on specific regulations and zoning within City limits. 
Who is my Public Works Inspector?,Please contact the Inspection Section at (909) 350-7610 with your permit number.
Where can I find Traffic Request forms?,LINK to Service Type 
Where can I Engineering inspection forms?,"https://www.fontana.org/3500/Standard-Inspection-Requirements

https://www.fontana.org/3501/Overtime-Inspection-Requirements

https://www.fontana.org/3502/Emergency-Inspection-Requirements"
Slow & Active Streets,"The City of Sacramento has a new program called Slow & Active Streets.  Selected streets will be partially closed to encourage walking, biking and skating in the roadways.  Barricades, signs and cones will be placed at the ends of the street to alert drivers the street is partially closed.  This pilot program will be in place through July 2021."
What can be done about excessive barking?,"Animal Care: When a complaint is received, the City of Sacramento Animal Care Services will notify dog owners via mail that his/her dog is creating a nuisance."
How can I schedule an EWaste/Electronics Pickup?,Solid Waste: All residential Solid Waste customers can schedule two appointments for appliance and e-waste collection in a calendar year.
Financial Empowerment Center (FEC) How-To,
Financial Empowerment Center(FEC) Flyer,
How can I obtain security video from a City-owned garage or lot?,Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk.�
Can I share my monthly parking pass?,Monthly access cards are assigned to a single driver and may not be shared.
Where can I pay a City invoice or utility bill?,"You may pay your City Utility bill for water, sewer, drains, and trash by phone, in person, online, or by mail."
Where is the nearest mask distribution center for businesses?,The California Department of Public Health is providing a one-time resource allocation of masks to support businesses
Who are the Code Enforcement Supervisors?,Code Enforcement: Community Development Department Neighborhood Code Enforcement Division
What type of parking meters does the City use?,The City of Sacramento utilizes four different types of parking meters.
How can I contact the Utility Billing Department?,There are a variety of ways to contact the Utilities Billing Department.
Is the City still in the process of upgrading water meters?,The City's water meter replacement project began in May 2017 and is scheduled to continue through 2021.
**SUSPENDED until further notice** How to: Meals for the Moment Enrollment Questions,This Category is used for enrolling qualified individuals in the Meals for the Moment Program
Who maintains City trees and how can I request a tree be pruned?,"The City of Sacramento's Urban Forestry division provides maintenance to city street trees, trees in the public right-of-way, and trees on City property."
How can I reach the Water Conservation staff?,Water Conservation Department staff is available to answer your questions or concerns.
Should I wash my recyclables before placing them in the bin?,"When recycling approved materials, it is preferred that the items be clean of most residue."
**SUSPENDED until further notice** Do I qualify for Meals for the Moment?,Meals for the Moment is a federal and state program being implemented by the City of Sacramento and is currently authorized through May 10th.
Where should I store my City-issued trash cans?,"Solid Waste containers must be placed in a storage location within, adjacent to, or behind a structure, building, fence, landscaping, or another barrier, which substantially screens the view of the containers from the street or public right-of-way."
I received a notice about the quality of my drinking water. Is it legitimate?,"When water quality issues have been identified,�the City will issue water advisory notices in conjunction with the State Water Resource Board."
Who maintains City-owned landscaped areas like medians and streetscapes?,The City of Sacramento is responsible for the maintenance and repair of public landscaping.
Can I change the day or frequency my recycling can is serviced?,The City recycling service is provided on a fixed�every-other-week schedule. There is no ability to change the week your can is serviced.�
What are the current watering guidelines?,"While emergency watering restrictions ended in August 2017, the City of Sacramento made long-term water conservation a way of life by adopting a permanent watering schedule of two days-per-week from March through October, and one day-per-week from November through February."
How can I report concerns with a bike trail?,The City of Sacramento maintains miles of bike trails.�
How To: Masks Distributed to Businesses,"The City of Sacramento is distributing 800,000 masks provided by the California Department of Public Health to help provide a safe experience for staff and patrons while adhering to public health recommendations."
Can I report a neighbor who allows their animal to defecate on my property?,Animal Care: It is against the City ordinance 9.44.220 (D) to allow excessive feces to remain on personal property.
Can garbage cans or leaf piles be placed in the bike lane?,"Solid Waste: In many parts of Sacramento, cyclists are required to share the bike lane with leaf piles or garbage containers due to the limited amount of space for both."
Are there any restrictions on using leaf blowers?,Code Enforcement: Portable gasoline-powered leaf blowers are permitted�to be operated in the City during specific time frames.�There are no restrictions on the use of electric leaf blowers.
How can I report concerns with missing or damaged street signs?,"Streets: The city maintains approximately 100,000 traffic and street name signs."
How can I report a damaged or malfunctioning street light?,"Streets: If you observe a malfunctioning street light, street light on during the day, or a street light with damage, please report it."
When is a building permit needed?,"Building and Planning: A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems."
How can I obtain signatures for a demolition permit?,Building and Planning: A demolition permit may require several signatures.�
Do I need a permit to block the sidewalk or street?,Building and Planning: A permit is required to perform work within the public right-of-way.
???????How can I request a recycle guide or dump coupon?,Solid Waste: A printed recycle guide that includes a dump coupon is mailed out to every property mid-year.
Are there parking options available to contractors working on properties where parking is limited?,Parking: A resident or business�in a metered or time-limited parking area�may allow a building contractor to display the resident's visitor parking placard to park.�
How can I file a police report?,Other: A variety of police reports can be filed online for�your convenience.
"How To: School Aggressive, Confined, Injured, Loose, Sick","Animal Care: This category is used when there is an animal at a school, while there are children present."
How To: Facilities - Repair - Carpentry,"Facilities: This category is used for reporting issues with repair / replacement and reconfiguring of work stations, locks, doors, roof/ceilings� windows, and more at all City facilities."
How To: Facilities - Heating /Air,"Facilities: ???????This category is used for any repair / replacement of HVAC systems radiators, and appliances to all City Facilities.�"
How To: Facilities - Security,"Facilities: This category is used for repair / replacement of fire alarms, gates, security cameras, and more to all City facilities."
How To: Facilities - Janitorial,Facilities: This category is used for janitorial issues at City Hall and 300 Richards Blvd.
How To: Facilities - Pest,Facilities: This category is used for reporting pest issues at any City Facility.
Incident Address,Animal Care: Animal Care Incident Address is where the action/offense is taking place.  This is the address we enter into the map.
Adoption Inquiries Script & FAQ's,Animal Care: Adoption Inquiries Script & FAQ's
???????When are garbage containers delivered at newly built properties?,"Utility Billing: After a billing account has been created, a date for container delivery will be set-up."
"I have questions about making a parking reservation, where can I find answers?",Parking: Answers to all of your parking reservation questions can be found online.
Can I continue to stay parked on the same block after the meter expires?,"Parking: If you have exceeded the allowed time at a parking spot, City Code requires that the vehicle be moved at least two blocks.�"
Are commercial vehicles allowed to park on a public street?,"Parking: Commercial vehicles may park on a street for up�to 72 hours, permitted they do not obstruct the sidewalk, prevent other vehicles from safely passing, or exceed the weight limit when in a residential area.�"
High Priority Complaint Process,Parking: High Priority Complaint Process
"In addition to obeying time limits, are there any other parking rules I should obey?","Parking: In addition to obeying posted time limits, there are some simple rules to keep in mind when parking to ensure you do not receive a parking citation.��"
Are motorized vehicles allowed in City parks?,Parks: City of Sacramento maintenance vehicles are the only vehicles permitted inside a City park.
How can I report concerns with lighting at a City park?,Parks: City staff maintains the lighting features at our parks.�
Who is responsible for the maintenance of curbs and gutters?,Streets: The City of Sacramento is responsible for the maintenance of the public street-side curbs and gutters.�Curbs and gutters on private property are the responsibility of the property owner.
How can I schedule a battery and light bulb pickup?,Solid Waste: The door to door collection of batteries and bulbs was discontinued in August of 2019.�
Can I park at a broken meter?,Parking: There are several options you can take when you come across a broken meter.
How To: Code Enforcement Business Compliance Weeds,"Code Enforcement: Business Compliance Weeds, used for complaints about tall weeds on a vacant lot"
Are there power outlets available at City-owned parks?,Parks: Electrical outlets are found in City parks only at some amphitheaters.
What can I do about noisy neighbors?,"Code Enforcement: Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Sacramento Police Department."
What are the residential fencing requirements?,"Code Enforcement: Fencing around residential properties is not required, except around a pool.�"
Where can I microchip my pet?,"Animal Care: For owned animals, microchipping is available at the Free Vaccination and Microchip Clinic."
How To: Stray Confined,Animal Care: This category is used when a dog has been confined at a business AND there is no one who can bring it down to the shelter.
How long can a trailer be parked on the street?,Parking: Unattached trailers of any kind can be left on a city street for no more than 4 hours. Trailers attached to a vehicle can remain on a city street for no more than 72 hours.
How long can a vehicle be parked on the street? When is it considered abandoned?,Parking: Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving.
I am a new property owner. Can I schedule a junk or e-waste appointment?,"Solid Waste: When a change in ownership is recorded, a new set of�free Household Junk and E-Waste appointments are provided to the property."
Do home-based businesses require a license?,Other: Businesses located at a residential address within City limits must obtain and maintain a�Home Occupation Permit.�
Can I request a bike rack to be installed?,Streets: Bike racks can be installed on City-owned property or right-of-way locations.
???????Are street vendors allowed to operate within city limits?,Code Enforcement: California law allows street vendors to operate.
Who is responsible for Residential Parking Permit Questions?,Other: Callers will need to speak with the Revenue department with any questions about the Residential Parking Permit Program
Is there a fee for claiming a lost pet at Front Street?,"Animal Care: When an animal has been impounded at the Front Street Shelter, a fee may be imposed before the animal is released to its owner."
How To: Complaint Livestock/Poultry,"Animal Care: This category is used when unlicensed poultry is being kept, or there are farm animals present on the property, such as roosters, goats, horses, geese, ducks, cows, etc.�"
How To: Abandoned,Animal Care: This category is used when an animal has been abandoned. �This means the owner of the animal is not coming back to take care of the animal.
How To: Parking Traffic Investigation,Parking:  The Parking Department has traffic investigators that respond to requests for new parking parking related signage/markings or cocerns about existing signage/markings.  These requests must be entered into Salesforce under the category: Parking > Customer Service.
How To: Facilities - Plumbing,Facilities: This category is used for reporting any plumbing issues / repairs for all City facilities.
Solid waste: Organics FAQ - Standard  responses to phone calls / emails  from new food waste customers,Solid-waste-Organics-FAQ-Standard-responses-to-phone-calls-emails-from-new-food-waste-customers
Duck and Lily Pond Draining and Avian Flu Concerns,Parks: Duck and Lily Pond Draining and Avian Flu Concerns should be documented under Parks > General.
How To: Curb and Gutter,Streets: The Curb and Gutter sub-category is used when there is physical damages to the curb or gutter that needs correction.
How to 597 Hot Car,Animal Care: This category is used when an animal is locked inside a vehicle in direct sunlight with an outdoor temperature exceeding 70 degrees.�
Are City-owned garages and lots monitored by a security company?,Parking: All City-owned parking facilities are monitored by 24-hour�security staff.
What can I do about graffiti in my neighborhood or on my property?,Code Enforcement: The City of Sacramento's Community Development Department has a Graffiti Abatement Program designed to keep neighborhoods clean and attractive.
Are there any parking discounts for college students?,"Other: Carpool permits are available to Sacramento City College (SCC) students on a first-come, first-served basis.�"
Can an inoperble or junk vehicle be stored on a driveway?,Code Enforcement: City code prohibits storing an inoperable or junk vehicle in a driveway or a side yard that is visible from the street.
How can I dispose of used motor oil?,Solid Waste: City of Sacramento residents can conveniently recycle used motor oil and motor oil filters without leaving home.
How can I reserve space at a City park?,"Parks: City Parks are a favorite place for picnics, family get-togethers, and office outings. A Certificate of Park Use entitles you to a specific group picnic area in a City Park."
How To: Code Enforcement Business Compliance Tobacco,"Code Enforcement: Business Compliance Tobacco, used for tobacco related complaints"
How to: Code Enforcement- Auto Repair,"Code Enforcement: Auto Repair, used for auto repair related complaints"
Are owners responsible for maintaining weeds and grass on their properties?,Code Enforcement: Lots with a building or other structure must be maintained even if they are not occupied.�
Are there any parking discount programs available?,Parking: The City offers a variety of parking discount programs.
Can I surrender a pet at Front Street?,Animal Care: The City of Sacramento Animal Care Services does not accept owned animal surrenders.
Can mini potbelly pigs be kept as pets?,Animal Care: Miniature (potbelly) pigs are permitted as pets in Sacramento City.
Can rabbits be kept as pets?,"Animal Care: Rabbits are permitted as pets in Sacramento City. �Rabbits must not be free-roaming - that is, they must remain on their own property."
???????Can I receive a citation for failing to�license my pet?,Animal Care: ???????Owners of unlicensed pets may receive citations and incur up to a $300 fee.�
What is Front Street Shelter's Tax ID number?,Other: Front Street's Shelter Tax ID number is 94-6000410.�
How To: Traffic Investigation,Streets:  Traffic Investigation is a small unit under the Transportation Department.  This category creates a work order in Infor.
How To: Street Maintenance,Streets: The Street Maintenance sub-category is used when there is a safety concern in the public right of way.
Found Rabbit Process,Animal Care: Found Rabbit Process
How To Schedule/Reschedule/Cancel Inspections in Accela,"Used to submit, reschedule, or cancel inspections in Accela"
Can a household junk pick up be scheduled if I live on a private street?,"Solid Waste: Household junk pickups are provided to all properties with City garbage service, including those on private streets"
Can on-street parking meters or spaces be reserved?,"Parking: The City of Sacramento will accept reservations of metered parking spaces, and unmetered parking spaces for construction projects or special events."
How can I cancel my monthly parking pass?,"Parking: To cancel your monthly parking pass, please complete the Monthly Parking Change Order Form."
Can I park in the bike lane?,Parking: Parking in bicycle lanes is not allowed as it prohibits cyclists and motorists from safely passing.
Can I park on the sidewalk?,Parking: Parking a vehicle on the sidewalk obstructs the right of way and can pose a hazard for pedestrians.
Can I extend my parking time?,"Parking: If you parked at a meter that uses the Pay-by- Plate�feature, it is possible to extend your parking time using the Parkmobile system."
Where can I take feral cats to be spayed or neutered?,Animal Care: The Sacramento SPCA offers free feral cat spay/neuter surgeries every Sunday
Does the City offer rebates to help with water conservation?,"Water: The City of Sacramento Department of Utilities offers a variety of rebates to residential and commercial customers to help offset the cost of water-efficient upgrades (toilets, washing machines, and landscape replacement) to homes or businesses."
How can I dispose of hazardous waste?,"Solid Waste: Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers."
Can I keep pet chickens on my property?,"Animal Care: Within the City of Sacramento limits, a resident is allowed to have backyard chickens on their property as long as established conditions are met."
How To: Animal Control Customer Service,"Animal Care: When cases are created using the category Animal Control > Customer Service, this routes to the Customer Service staff at the shelter."
Who removes fallen tree limbs in the public right-of-way?,"Urban Forestry: The City's Urban Forestry department is responsible for the maintenance of City-owned street trees and for the removal of trees, or tree limbs, that are blocking the public right-of-way."
Am I able to request the water be turned off or on for repairs?,Water: Water can be turned off or on to allow repairs to take place.
I need assistance getting my trash cans out. Can the City help?,Solid Waste: The City of Sacramento offers help to disabled customers needing assistance in�getting their solid waste containers out for service
How To: Signs and Markings,Streets: The Signs and Markings sub-category is used when there is a concern about a traffic sign or marking.
What do the different curb colors mean?,Parking: Curbs are painted with different colors to signify different parking restrictions.
Community Care Facility or Child Care Facility,"Other: Community Care Facilities and Child Care Facilities are licensed through the State of California, Department of Social Services.  To make a complaint 1-844-538-8766."
What is the weed abatement program?,"Code Enforcement: During the last week of February, the City mails out weed abatement notices to vacant lot owners."
???????Are there special parking programs for electric vehicles?,Parking: Electric vehicles that are owned or leased by individuals or enterprises are eligible for special monthly parking programs in designated City of Sacramento parking facilities.
Why does my drinking water smell during the summer?,"Water: Every summer, river water levels drop, and outside temperatures rise. These seasonal changes along with the presence of certain nutrients in the water can cause a change in smell and taste of our drinking water"
How to obtain a Hydrant Use permit,"Utility Billing: Hydrant Use permits are only processed through the Dept. of Utilities, Customer Service.� They cannot be obtained through another department or online.�"
I lost my monthly parking card. How can I get it replaced?,"Other: If a monthly parking card is lost, a Monthly Garage Access Card Application Agreement Form will need to be submitted to have the card replaced."
???????What can I do if I am parked and blocked in by another vehicle?,"Parking: If you are blocked in by another vehicle, we are unable to remove it."
How To: Code Enforcement Graffiti,"Code Enforcement: Graffiti, used for graffiti complaints within the City of Sacramento"
"I believe my vehicle was towed, whom should I contact?","Other: If you believe your vehicle was towed, please contact the Sacramento Police Department."
How can I submit a complaint about a cab or taxi?,"Code Enforcement: If you experience a concern with a taxi cab while within city limits, you may file a complaint directly with 311."
Who is responsible for the maintenance of the sidewalk?,"Streets: Sacramento City Code  identifies property owners as responsible (including financially) to maintain the sidewalk adjacent to their property in such a way that it�does not endanger persons,�property, or interfere with public convenience."
How To: Sewer - General,Sewer: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a service request FA has not been entered.
???????There is a stray can in my neighborhood. Can someone come to remove it?,"Solid Waste: If you find a stray container in your neighborhood, please report it so that it can be picked up by the Recycling Solid Waste team."
How can I obtain a temporary parking pass for my visitors?,"Parking: If you live in an area with permitted parking and are expecting visitors, there are several ways to help your guests with parking."
How can I report criminal activity taking place at a park?,"Parks: If you observe an emergency or life-threatening event in a City park, please dial 911."
Does the City address water misuse?,"Water: If you observe water misuse taking place, please report it. Our Water Conservation team will work with the property owner to provide education on water conservation."
How can I pay a parking IOU?,"Other: If you received an IOU for unpaid parking garage fees, your payment can be made in person at City of Sacramento Revenue Office or via U.S. mail."
How can I submit self-certification of a smoke or carbon monoxide detector?,"Building and Planning: If your building permit requires the self-certification of a smoke or carbon monoxide detector, please download this form�and follow the submission instructions.�"
When are parking hours enforced?,"Parking: In an effort to�manage the supply of on-street parking spaces and promote turnover, the City has�established area-specific�operating hours at�metered and non-metered parking spaces."
Is monthly parking available at garages or lots?,Parking: Monthly parking is offered at select garages and lots.
What are the entrance and exit times at a City-owned garage when I have a reservation?,"Parking: In a City-owned garage,�those with prepaid reservations may enter the lot as early as�two hours before the event time and leave by 6 AM on the following day."
"My vehicle was booted, how can I have it removed?","Parking: Once a boot has been placed, an owner has 72 hours to pay the citations and the $100 boot fee."
"Will the City replace a broken or damaged lid on my garbage, recycle, or organics container?","Solid Waste: If your garbage, recycle, or lawn and garden container have a broken or missing lid, let us know and we'll get it taken care of."
"Will the City replace the wheel on my garbage, organics or recycle container?",Solid Waste: Damaged containers will be repaired at the City's expense.�
"I am missing a garbage, recycle, or organics can. Will the City deliver a replacement?",Solid Waste: The City will replace a missing container free of charge.
How To: Complaint Tether,Animal Care: This category is used when an owned dog has been tethered for more than 3 hours in a 24 hour period. Cable runs are acceptable and a case should not be created.
Can I return an animal adopted from Front Street?,Animal Care: The Front Street Shelter will accept the return of an adopted animal within 90 days of the animal's adoption date
How To: Complaint Too Many,"Animal Care: This category is used when there are more than 3 dogs and/or pigs or more than 7 cats are being kept at address, but the dogs are healthy."
How To: Code Enforcement Graffiti,"Code Enforcement: Graffiti, used for graffiti related complaints within the City of Sacramento"
Can I contract  with the City to provide commercial dumpster services?,Solid Waste: The City of Sacramento does not provide commercial collection services.
How can I dispose of a Christmas tree?,"Solid Waste: If you receive yard waste services from the City of Sacramento, you can place Christmas trees in the street for pickup as part of the City's Leaf Season service."
What is leaf season? When is it?,"Solid Waste: From November 1st through January 31st, the City of Sacramento is in Leaf Season.During this time City collects piles of yard waste from the street without an appointment."
What do Animal Control Officers do?,"Animal Care: Officers respond to many types of calls ranging from animals being loose or tethered, severely injured animals requiring immediate medical attention, animal bites, deceased animals on city property, and general concerns for animal welfare."
How To: Owner Experiencing Homelessness (OEH),Animal Care: Owner Experiencing Homelessness (OEH) is used when there is a concern about an animal that is owned by someone experiencing homelessness.
How To: Stray Welfare,"Animal Care: This category is used when a stray animal is in a form of distress other than sickness or injury. Examples can be an animal that is alive, but unresponsive."
How To: Stray Loose,"Animal Care: This category is used when a stray, healthy, friendly dog is roaming loose on a residential street"
Can a commercial property be fenced?,Building and Planning: A permit may be required for fences on or around a commercial property.
Abandoned Boat on the River,Other: Abandoned boats on the city side of the river are the responsibility of the Sacramento Police Department Marine Unit.
How can I adopt an animal from Front Street Shelter?,Animal Care: Adoption at the Front Street Shelter is by appointment only.
How many pets can one home have?,Animal Care: Each household within the city limits of Sacramento can have no more than 3 dogs and 7 cats.
Are parked vehicles allowed to block a driveway?,Parking: A parked vehicle may not block a driveway.�
I reserved space at a park and arrived to find someone already there. What can I do?,"Parks: If you arrive at your reserved park space and find someone's already occupied the space, please 311 or 916.808.5011 so that a Park Ranger can be dispatched to assist."
Kitten Connection Call Taking,"Animal Care: Kitten Connection is a 24/7 volunteer program.  Volunteers can only respond to injured, sick, or kittens in immediate danger.  (As of June 4th, 2021 email ASO@cityofsacramento.org for healthy kittens or kittens with mom.)"
Found Dog Process,Animal Care: Found Dog Process
City Park Tree Responsibility,Parks: City Park Tree Responsibility
Can you help me find a lost pet?,"Animal Care: If your pet has been lost, we encourage you to text STRAY to 555888 to get a free pet-finding guide with video tutorials & links to our shelter's lost pets every 3 days."
Where is Front Street located?,Animal Care: The Front Street Animal Shelter is located at 2127 Front Street.
What can be done about aggressive animals?,Animal Care: The City of Sacramento Animal Control Department will respond to reports of loose animals that are actively threatening the health of a human or animal.
How To: Complaint Exotic,Animal Care: This category is used when a resident is keeping a wild animal without a permit and the address is known.
How To: Assist Other,"Animal Care: This category is used when another agency is standing by and requesting assistance from Animal Care. �Other agencies could be CHP, Caltrans, County Park Rangers, Sheriffs Department, other city departments...etc."
"A property in my neighborhood is neglected, and storing junk and debris. What can be done?",Code Enforcement: Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance.
"I've used my free junk appointments, can I pay for a pickup?","Solid Waste: If you have used your free junk pickups, you may schedule a paid bulky waste pickup"
???????Can I request speed bumps to be installed to deter speeding in my neighborhood?,"Streets: Unless chronic speeding problems exist on your street, speed lumps are not warranted. Traffic control, such as police enforcement, is usually a better alternative"
Who is responsible for watering City parks?,Parks: City staff is responsible for watering City parks.�
How can I contact the Code Liaison Officer?,"Code Enforcement: If your case has been assigned to the Code Liaison Officer, you may contact the office using the following ways."
Who enforces parking in private lots and gated communities?,"Parking: In privately-owned lots not contracted by the City or in gated communities, Officers may only enforce fire lanes or disabled parking spot violations provided there is clear signage posted.��"
Commercial Solid Waste Compliance,Sacramento Regional Solid Waste Authority (SWA) no longer exists.  Concerns within the City of Sacramento will be handled by the Commercial Solid Waste Compliance Department.
Found Cat Process,Animal Care: Found Cat Process
Fire Extinguishers,Fire Extinguishers
How can I report suspected animal cruelty?,"Animal Care: If you witness�animal cruelty,�please report the incident immediately."
"Where can I find code compliance forms, like the demand request form?",Code Enforcement: Forms and Publications are available both online as well as at our Permit Service Counter.
How can I dispute a parking citation?,"Parking: If you believe a parking citation has been issued in error, it can be contested within 21 days of issue, via a written letter or online"
How To: Drains - General,Drains: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a service request FA has not been entered.
How To: Drains - Equipment,Drains: This category is used when city departments (usually City water) call in requesting a ?Vac Truck? to help assist with removal of hazardous material spills.
Can I keep a venomous animal as a pet?,"Animal Care: In the City of Sacramento, a special permit is required to keep a rattlesnake or other venomous animal."
COVID Questions,"Animal Care: If determined that the calling party will have contact with the Animal Care Officer, please copy and paste the highlighted questions below to the end of your notes and add the answer ?Yes? or ?No to each question."
Does Front Street accept donations?,"Animal Care: Your support helps provide quality care for more than 11,000 animals that come to our shelter each year"
"My neighbor's dog is always loose, what can I do?","Animal Care: While dogs may run freely on their own property (or within a designated ""Dog Park"" area), they must be on a leash all other times"
How To: Bite,Animal Care: This category is used when a dog has broken the skin of a person via a bite or a cat that has broken the skin via scratch or bite of a person and the bite occurred within the City of Sacramento or the animal resides within the City of Sacramento.
What are pet licenses and how can I obtain or renew one?,Animal Care: The Front Street Animal Shelter issues pet licenses for residents who reside within the Sacramento city limits.
How To: Stray Traffic Hazard,"Animal Care: This category is used when a stray dog is running loose on a main thoroughfare where there is heavy traffic, and typically a speed limit of at least 40MPH.  Dog running loose on highway or freeway is a traffic hazard."
How To: Stray Aggressive,"Animal Care: This category is used when a stray loose animal is actively threatening the life of a human or another animal. �Stray means we don't know whom the animal belongs to.�
�"
Relamp Status ETA,Streets: Relamp Status ETA
"I think I lost a personal item at a City park, where can I check to see if it's been found?","Parks: If you believe you lost an item at a City park, please call 916.808.6060 to check to see if it's been found."
Does Front Street offer free or low-cost pet vaccines?,Animal Care: The Front Street Animal Shelter offers a free vaccination clinic to our low-income city residents to help care for pets.
Does Front Street provide euthanasia services?,"Animal Care: Due to the shelter's limited capacity, we are not able to provide euthanasia services for owned animals."
Homeless Complaints,Animal Care: All animal care-related complaints involving an owner who is experiencing homelessness must be dispatched.
How can I volunteer at Front Street?,Animal Care: The Front Street Animal Shelter is always interested in volunteers who want to help our animals find their new forever homes
How long can an animal be tethered?,"Animal Care: Within the City of Sacramento limits, it is not permissible to tether an animal (on a leash, attached to a fixed object) for longer than a total of 3 hours in a 24 hour period."
How to 597 Cruelty,"Animal Care: This category is used when there is an act of physically harming an animal such as kicking, striking, hitting, burning, throwing, beating or dragging.�"
Status Updates to Residents - Internal Use Only,"Animal Care: When a 311 Agent receives a call regarding the status of an Animal Care activity, only basic case information should be provided to the caller."
Surgery Discharge Instructions - Internal Use Only,Animal Care: The following instructions are provided to an owner when their adopted animal has been recently spayed or neutered.
Who removes dead animals in the street or sidewalk?,Animal Care: A Sacramento City Animal Control Officer will respond to requests to remove a dead animal from the public right-of-way.
Where can I take an animal to get scanned for a microchip?,Animal Care: Any vet can scan an animal for a microchip.
My pet was stolen. Can you help?,Animal Care: Animal Control is unable to assist with concerns regarding a stolen pet.
My pet died. Can Front Street help?,"Animal Care: Deceased pets may�be buried on the owner's property, taken to a�veterinary clinic, pet cemetery, or�rendering plant.�"
What can be done about nuisance wildlife?,Animal Care: The City does not have an active control or eradication program for native wildlife.
How To: Vet,Animal Care: This category is used when a stray animal has been dropped off at a veterinary clinic OR when ACO has to pick up an animal they dropped off at Mueller.
I found a pet. What should I do?,"Animal Care: If you have found a lost pet, we encourage you to fill out a found animal report.
�"
What are the parking rules at the Amtrak lot?,Parking: Amtrak Lot 293 is available for unlimited parking.
Where can I find information about the City Budget?,"Other: Answers to general questions about the City's budget and Capital Improvement Program (CIP) can be found on the Budget, Policy, and Strategic Planning Division website."
Can barbed wire be used on residential fencing?,"Code Enforcement: Barbed wire, concertina wire, razor wire or similar materials, like embedded nails or broken glass, can cause significant injury and therefore are not permitted on residential property in Sacramento."
What are the clearances at City-owned garages?,Parking: Below you will find the clearances for City owned garages.�
How can I file a claim against the City?,"Other: If you believe the City of Sacramento is liable for damage to you or your property, please file a claim with the Office of the City Clerk.�"
Where can I find free or low cost spay or neuter services?,"Animal Care: If you live in the City of Sacramento and meet income guidelines, we may be able to assist you in getting your animal spayed or neutered."
Kitten Connection Dispatching,"Animal Care: Kitten Connection is a 24/7 volunteer program. Volunteers can only respond to sick, injured or kittens in immediate danger."
Shooting Wildlife,Animal Care: Refer any call for individuals shooting wildlife with pellet or bb guns or similar over to California Fish and Wildlife.
I was bitten by an animal. What should I do?,Animal Care: The City of Sacramento Animal Control Department will investigate any complaint of an animal bite.
How To: Sick or Injured Ducks and Geese,Animal Care: Process for sick or injured ducks or geese that is still mobile.
Who can help a stray animal that appears to be sick or injured?,Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a stray animal that is showing signs of illness or has a visible injury.
What can be done about aggressive wildlife?,Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a wild animal that is actively threatening the well-being of a human or animal.
Where can I find free pet food?,"Animal Care: Through the Front Street Animal Shelter's Titanic's Pantry, free dog and cat food is offered to Sacramento residents in need."
What can I do about stray cats?,"Animal Care: The City of Sacramento considers cats to be free-roaming animals, regardless of whether they are owned or feral."
How To: Barking,Animal Care: This category is used when an animal becomes a noise nuisance.
How To: Stray Tether,Animal Care: This category is used when a stray dog has been tethered and no owner has been located.�
How To: Stray Injured,Animal Care: This category is used when an animal is injured and there is no known owner.�
How To: Stray Sick,Animal care: This category is used when an animal is sick and there is no known owner.�
How To: Complaint Welfare,"Animal Care: This category is used when an owned animal is being denied water, shelter, is sick, injured, or in some form of distress and the owner is not providing veterinary care."
How To: Complaint Potentially Dangerous Dog (PDD),Animal Care: This category is used when an OWNED dog has left its property or is off-leash (has broken away from the owner also counts) AND injures or kills another animal OR injures a person but it was NOT a bite.
How To: Assist Fire Department,Animal Care: This category is used when the Fire Department is standing by and requesting assistance from Animal Care.
How To: Assist Police Department,Animal Care: This category is used when the Police Department is standing by and requesting assistance from Animal Care.
Can I report injured wildlife?,Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a wild animal that is showing signs of illness or has a visible injury.
Are there City parks that allow fishing?,"Other: Though many City parks include lakes, they are not stocked with fish."
Fires at Drainage Canals,Drains: Please notify Drains Supervisor about any fires at drainage canals.
Can I keep bees on my property?,"Animal Care: Unless the property is zoned ?A? or ?A-OS?, no more than two beehives per parcel are allowed.�"
Can I report an animal running in traffic?,"Animal Care: Dogs running loose on major roadways, freeways, or highways are at risk of sustaining injuries or causing traffic accidents."
How To: Complaint Feces,Animal Care: This category is used when there is excessive accumulation of animal waste in their yard or they do not pick up the waste their dog leaves in other yards.
How To: Dead Private Property,Animal Care: This category is only used when a stray cat or dog is deceased on private property and the resident has no means to dispose of the animal.
Is parking in an alley allowed?,Parking in an alley is only allowed in specific situations.
How can I contact the Revenue office?,"You may contact the� Sacramento City Revenue Office in person, or by phone.�"
Where can I search for and view planning applications and building permit information?,"The AgencyCounter tool can be used to search and view planning applications and building permit information.  This replaces the former program, Development Tracker."
Sutter's Landing Park Gate,Parks: Sutter's Landing Park Gate will close at 9pm and open at 6am daily.  Allied Security at Sutter's Landing Corp Yard is responsible for opening and closing the gate.  They can be reached at 916-291-0394 or 916-808-5035.
How To: Complaint Loose,Animal Care: This category is used when a friendly owned dog is allowed to run loose OFF of its private property. Dogs DO NOT have to be leashed as long as they remain on their property.
Where can I find the complete list of City code?,Code Enforcement: A complete list of Sacramento City Codes can be found online.
"Do detached structures, like sheds or carports require a building permit?","Code Enforcement: Detached accessory structures, like a shed, carport, or playhouse, are not allowed in a front or side yard without a building permit."
What is the standard City water pressure?,Water: Standard water pressure in the City of Sacramento is 35-42 psi.
How To: Facilities - Repair - Administration,Facilities: This category is used for reporting elevator issues at a City facility or parking garage.
How To: Facilities - Electrical,Facilities: This category is used for reporting any electrical issues / repairs to all City facilities.
How To: Water - Teichert Water Meter Concern,Water: This category is used to report any questions or concerns regarding Teichert water meter installation.
How To: Drains - Determine Responsibility,Drains: This Category is used when there is a an issue with the drain service but the issue doesn't quite fit into any other Drains category.
How To: Drains - Plugged drain inlet,Drains: This category is used to report plugged / clogged drains.
How To: Solid Waste sharps disposal program compliance complaints,Solid Waste: This category is used to provide information to citizens regarding the Sharps Disposal Ordinance for businesses and who to submit the information to in regards to compliance issues.
How To: Water - Turn Water On,"Water: This category is used to restore water to the property, generally after a repair has been completed."
How To: Sewer - Determine Responsibility,Sewer:
How To: Sewer - Exposed Line,Sewer: This category is used when the citizen has dug up (exposed) a sewer line and is ready for the sewer crew to return to do the work.
How To: Sewer - Manhole Overflowing,Sewer: This category is used for reporting any overflowing sewer manholes.�
How To: Sewer - Manhole Maintenance / Repair,Sewer: This category is used for reporting any manhole maintenance / repair issues within the City.
How To, Drains - Canal Trouble Order
How To: Streetscapes,Streets:  The Streetscapes sub-category is only used to report concerns within the city owned medians and mow strips.
How To: Alley Gate and Key,Streets: Alley Gate sub category is used when there is a request or concern involving an alley gate.
How To: Fleet -�Vehicle Maintenance / equipment issues and Fuel Pump repair / alarm issues,"Other: This category is used for reporting  any issues with City vehicles / equipment issues. ( Tow requests, Flat Tires, and Vehicle Maintenance Issues)"
PARK MAINTENANCE REQUEST,PARK MAINTENANCE REQUEST THAT REQUIRES ENTRY AS FACILITIES REQUEST
How to: Code Enforcement Housing Complaint,"Code Enforcement housing, used to submit a housing complaint to Code Enforcement"
How To: Urban Forestry Inspection,"Urban Forestry:  Urban Forestry only works on City Trees unless a private tree is causing a hazard to the public or is encroaching on the public right of way. If we are unsure if a tree is a city or private tree, enter the work order and Urban Forestry can verify."
How To: Relamp,"Streets:  The Relamp sub-category is used when the street lamp or light is out, dim, flickering, cycling off and on or when the lens cover is broken."
How To: Water - Leak,Water: This category is used for reporting water leaks on city street / sidewalks.
How To: Sewer - Notify Superintendent,"Sewer:  This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution."
How To: Sewer - Notify Supervisor,"Sewer: This category is used to notify a sewer supervisor of a citizen request or escalation,"
How To: Drains - Drain Inlet Foreign Material,"Drains: This category is used when something other than water, something foreign has entered the drain system."
How To: Drains Hazmat,"Drains: The category Hazmat is only used when a government agency (city, county) calls in the Hazmat.�
This is used when� foreign material enters the storm drain system."
How To Code Enforcement Noise Complaint,"Code Enforcement Noise Complaint, used to submit a noise complaint to code enforcement, information will be sent to the Code Liaison."
Water Supply Test or Fire Flow Test,All requests for Water Supply or Fire Flow Tests shall be emailed to doudevelopmentreview@cityofsacramento.org.  Customers can call 916-808-7890 Tuesdays or Wednesdays (excluding holidays) from 8 am to 4:30pm if needed.
How To: Drains -  Manhole / Maintenance repair,Drains: This category is used for any manhole related issues.
How To: Drains - Notify Superintendent,"Drains: This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution."
How To: Drains - Notify Supervisor,"Drains: This category is used to notify a drainage supervisor of a citizen request or escalation,"
How To: Drains - Rain Patrol,"Drains: This category is used for reporting any plugged drains, flooding, and any other drainage issues during ""rain patrol""."
"How can I change the size of my garbage, recycle, or organics can?","Solid Waste: Requests for a change in the size of garbage or recycle cans, regardless of whether it increases or decreases the monthly bill, must be made by the property owner."
How To: Water - Locate And Mark,"Water: This category is used to mark the location of underground lines, and to mark the location of water shutoff valve."
How To: Water - Verify Pressure,Water: This category is used for reporting very low water pressure at a location.�
DOU Control 1 Hours,"Control 1 is on duty 7am-4pm Monday-Friday, excluding Holidays."
How To: Water - Determine Responsibility,Water: This category is used when the caller is reporting an issue with their water service or water meter and the issue doesn't fit into any other category.
How To: Water - Backflow,"Water: This category is used for reporting backflow / RP issues at a location(leaking, damaged, etc.)."
How To: Water - Exposed Line,Drains: This category is used when the citizen has dug up (exposed) a water line and is ready for the water crew to return to do the work.
How To: Water - Notify Superintendent,"Water: This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution."
How To: Water - Notify Supervisor,"This category is used to notify a water supervisor of a citizen request or escalation,"
How To: Sewer - Backup Inside,Sewer: This category is used to report the backing up of sewage to city residents.
How To: Sewer - Cleanout Overflow,Sewer: This category is used for reporting any issues with over flowing cleanouts to City residents.
Planning Department Phone Number,Planning Dept. contact number
Stay at home order 7/14/2020,Order issued 7/14/2020
Park Rangers,Park Rangers on Duty from 6 AM - 10 PM
Measure O or the Emergency Temporary Shelter and Enforcement Act of 2022 (ESEA),"To file a Notice and Demand to abate unlawful camping violations as part of Measure O or the Emergency Temporary Shelter and Enforcement Act of 2022 (ESEA), citizens must file the notice online or in person at the Clerk's Office."
How To: Solid Waste- Bin Maintenance - Delivery,Solid Waste: This category is used for delivery of any solid waste cans.
How To: Solid Waste - General - Disabled Service,Solid Waste: This Category is used when a citizen requesting assistance with moving the cans to the street / curb due to a physical disability.
How To: Solid Waste sharps disposal,Solid Waste: This category is used to provide information to citizens regarding the Sharps Disposal Ordinance and provide drop off locations for disposal.
Dust Control,"Dust Control complaints for construction sites are reported to Kerry Flynn with DOU-Environment and Regulatory Compliance.  However, if complaints for dust coming from a construction taking place in the public right of way, refer to Street Maintenance."
Illegal Fireworks,"To report illegal firework usage in the City of Sacramento, residents should call 916-808-3473."
How To: Water - Hydrant,"Water: This category is used for any hydrant related issues(leaking, damaged, etc.)."
How To: Solid Waste - Bin Maintenance - Pick up,Solid Waste:  This category is used for pick up of any solid waste cans.  Property owners requesting a No Can Rate must call Utilities Customer Service at 808-5454.
How To: Water - Turn Water Off,Water: This category is used for requests to have water turned off at a property.
How To: Water Quality Complaint,Water: The Water Quality Complaint category is used to report any question or concern about City tap water supply.
How To: Water - Water Use Complaint,Water: This category is used when resident are reporting misuse of water.
How To: Sewer - Locate and Mark,Sewer: This category is used to mark the location of underground sewer� lines.
"Can a vehicle be parked on grass, dirt or gravel?",Parking Enforcement: It is against City code to park a vehicle on an unimproved surface regardless oh whether the vehicle is visible from the street.
There is an abandoned vehicle that is a hazard on the street. How can this be removed ASAP?,Vehicles that have busted windows or missing tires are considered to be a hazard vehicle
What is the City's tax identification number?,???????The City has a federal and state tax identification number.�
What holidays are included in free meter days?,The City�offers free metered parking on several holidays.
How can I report a vehicle that is illegally parked in a disabled parking space?,Vehicles parked without a placard may be cited by Parking Enforcement Officers.�
Adding/Updating Caller Address,"Animal Care: Any case that goes to Chameleon requires the caller's address in the proper contact field, except Dead Public Right of Way."
"Where can I find information about City Boards, Commissions, and Committees?�","A comprehensive list of the City's boards, commissions, committees can be found online."
What is the Sacramento Capital Improvement Program (CIP)?,
Who can park in front of a home or business?,There is no ownership over the street parking available in front of a residence or business.
Where can I find motorcycle parking?,"Throughout the downtown area, designated motorcycle parking spaces can be found."
Is it legal to live in a vehicle?,"It is not a violation of City code to live in a vehicle, such as a car, truck, RV, or camper, as long as the vehicle is moved every 72 hours.�"
Is there a requirement to maintain a vacant property?,Properties that are vacant and neglected can be cited as a public nuisance.
Where can I find the latest water quality report?,The latest available water quality report is available online.
How can I become a City vendor?,"The City's Procurement Services Division is responsible for the purchasing of supplies and services through competitive bidding, as well as contract administration."
Is drinking or smoking allowed in City parks?,The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times.�
How can I obtain a boat launch pass?,The City offers boat launch passes valid for use at Miller Park and Garcia Bend launch ramps.
???????Who is responsible for maintaining playground equipment at City parks?�,Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed.
Who maintains City park grounds?,"The�Department of Youth, Parks, & Community Enrichment provides maintenance for the City's park system, athletic fields, and bike trails."
"An animal died on my property, what can I do?","Animal Care: The City of Sacramento does not remove deceased animals from private property. This applies to owned, stray, or wildlife."
Are dogs allowed to be off-leash at City parks?,"Animal Care: The City of Sacramento maintains eleven dog parks, each with an area where dogs may run freely."
Can I block the street to prevent or reserve parking?,The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued.
Can an animal be left in a car or other type of vehicle?,"Animal Care: Leaving pets locked in cars is never safe, but when the weather gets warmer, it can be deadly. High temperatures can cause irreparable organ damage and even death."
What is the tabacco retailer program?,"The Tobacco Retailer License Program is intended to decrease the illegal sale of tobacco products to minors within the city through retailer education, retailer inspections, compliance checks, and underage sting operations."
Can a missing or damaged manhole/sewer cover be replaced?,"Occasionally, manhole covers may become displaced, or even removed. This�can pose a significant public hazard and�should be reported immediately"
Where can I find my garbage collection days and set-up reminders?,"Our collection calendar allows you to�view, download, and print a service calendar specific to your address."
Can the City help with mold problems at a rental property?,"While the City will not test for mold, a housing inspector will inspect for water leaks or causes of excessive moisture"
Do City-owned garages have a lost and found?,Items found in a City-owned garage or lot are turned into the police department.
Can dogs be off leash at a park?,"Animal Care: The City of Sacramento maintains eleven (11) ?Dog Parks?, each with an area where dogs may run freely. At these facilities, dogs may be off a leash only within the designated, fenced area."
Can I introduce my pet to an animal I'm considering adopting from Front Street?,"Animal Care: When adopting a new pet into a household where there is already a (resident) pet, it is recommended that the new and resident animals meet prior to the new pet adoption. �"
Who removes abandoned or stray shopping carts?,The City will respond to reports of abandoned or stray shopping carts.
My property borders a City park. Who is responsible for maintaining the fence?,"When residential fences are along the property line of a City of Sacramento park, the property owner is solely responsible for the maintenance of the fence.�"
Can I place a banner on a street pole?,Placement of banners on city-owned light poles requires a permit from the City of Sacramento
What is street resurfacing and when does it take place?,The City resurfaces streets to maintain their safety.
Are there any homeless shelters operating within the City?,The City's winter shelter is up and running and bringing services to those most in need from December through March.
How can I report junk or debris in the bike lane?,"Occasionally, junk or debris is dumped in the bikeway making for dangerous conditions for riders. These conditions should be reported so that a City crew can respond and remove the material"
Can exotic animals be kept as pets?,Animal Care: Requests to keep exotic animals or wildlife (as described in the City Ordinances) in the city will be reviewed by the Chief Animal Control officer on a case by case basis.
Can I foster animals for Front Street?,"Animal Care: Foster homes provide an alternative to the shelter?s kennel environment for animals in need of time, attention, care, socializing and recovery."
How can I make a request to view public records?,"The City of Sacramento has a�Public Records Portal�that allows you to submit your request, correspond with the Records Unit, and track your requests online.�"
How can I file a complaint against a City employee?,"To file a complaint against a City employee, please visit the Whistelblower Hotline."
Who maintains street markings?,The City maintains street markings of many types.��
How can I find out if the City owes me money?,The City of Sacramento periodically makes available a list of unclaimed money in its possession
Does the City provide a press parking pass?,"The City of Sacramento offers a parking ""Press Pass""�to qualifying�members of the media free of charge.�"
???????Who is responsible for maintaining the street and addressing potholes?,The City of Sacramento maintains the public streets.
Where can I find information about past and upcoming City meetings?,Information about upcoming or archived City Meetings and Agendas can be found on the City's website.
How can I obtain a business permit or license?,
Does the City have any bike parking programs?,"The City of Sacramento offers both free and low-cost options for bicyclists who work, visit or live downtown."
Who is responsible for mowing City parks?,The City makes regular mowing part of each park's scheduled maintenance.
FLIP CHART: Water Purveyors,Sacramento & Surrounding Water Purveyors
How can I report concerns with a traffic signal?,Traffic Signal problems can pose serious public safety hazards and are responded to immediately.��
Who can help with water conservation questions like rebates and properly setting up sprinklers?,The City of Sacramento is available to help you find ways to save water in and around your home through our Water Wise House Call program.
Where can I check the burn day status?,The�Check Before You Burn program implemented by the Sac Metro Air District provides residents with an easy way to check if burning is allowed.�
Mobilehome Complaints,Mobilehome complaints are handled by the State of California Department of Housing and Community Development.
"How can I open a cannabis related business, like a dispensary or manufacturing facility?","The City of Sacramento currently allows dispensaries, cultivation, nonvolatile manufacturing and testing in specific zones within the city, subject to a set of regulations."
Can I place signs and banners in the public right of way?,Signs and banners are generally not allowed in the public right-of-way.
How can I report an unsafe elevator?,"The Cal OSHA Elevator Unit responds to public reports of unsafe, damaged or malfunctioning elevators in buildings open to the public, including privately owned and governmental office buildings and apartment buildings."
???????How do I report a clogged or flooded drain?�,"To report a clogged drain, please call us so a crew can be dispatched as quickly as possible."
Where are the passenger drop-off locations at  the Golden 1 arena?,The Golden 1 Arena has four passenger drop off locations.
Do City parks have operating hours?,Sacramento City parks are open from sunrise to sunset every day of the year. �
Who can remove tree limbs in power lines?,The removal of trees in power lines requires specialized methods and training and is therefore performed by SMUD.�
How can I contact the City Manager's Office?,The City Manager's contact infortmation ican be found on our website.
How are airport taxi companies selected?,The Sacramento International Airport establishes it's own taxi cab & towing service contracts which are then administered by the County of Sacramento.
"I have a rental property, who is responsible for the utility payments?","Regardless of who occupies a home, the property owner is ultimatley responsible for costs relating to billed City services such as�water, sewer, storm drain, and solid waste services."
Who maintains the restrooms at City parks?,"The�Department of Youth, Parks, & Community Enrichment provides maintenance for the City's park system,�including the public restrooms.�"
How does the City address illegal dumping?,"???????If you see a pile of debris on a public street, please report it."
What can be done about a vacant lot that is not being maintained?,Vacant lots must  be maintained to avoid becoming a fire hazard or neighborhood blight.�
What are the rules regarding personal marijuana cultivation?,"In the City of Sacramento, it is legal to grow up to six marijuana plants for personal use."
Is a permit required to have live music at a club or venue?,Venues that provide ongoing entertainment are required to obtain and maintain a permit.
How to send a case to Sacramento County 311 by email,How to send a case by email to Sacramento County 311
How To: Solid Waste -General / Customer Contact,Solid Waste: This category is used when a customer calls in with a solid waste question or inquiry about the service provided.
How To Code Enforcement Signs,"Code Enforcement Signs, is used to submit a complaint for a sign. This will be sent to the Code Liaison for review."
How To: Solid Waste - Missed Service,"Solid Waste: This category is used when a citizen is reporting a missed service to their garbage, recycle, and organics container."
How To: Solid Waste Code Enforcement Receptacles,Solid Waste: Recycling Solid Waste Compliance oversees all commercial solid waste matters for haulers and business/commercial generators (including multi-family properties).  This category is used for both residential and commercial complaints.�
How To: Code Enforcement Business Compliance Vendor,"Code Enforcement: Business Compliance Vendor, used for vendor complaints"
How to: Code Enforcement Business Compliance Entertainment,"Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents."
How To: Solid Waste - Bin Maintenance - Exchange,Solid Waste: This category is used for exchange to any solid waste cans.
How To: Solid Waste - Garden refuse pile violation,Solid Waste: This category is used for reporting piles of organics (yard waste) on the street outside of leaf season months.(November ? January)
How To: Traffic Signals,Streets: Traffic Signal sub-category is used to report concerns with a traffic signal or pedestrian signal.
Homeless Camp Sub Service Types,
How To Code Enforcement Junk and Debris,"Code Enforcement Junk and Debris, will be sent to the code liaison. A notice of violation will be sent out to the property owner."
How To Code Enforcement Landscaping,"Code Enforcement Landscaping, used to report a Landscaping complaint for residential and business properties, will be sent to the code liaison."
How To: Solid Waste Code Enforcement Illegal Dumping,Solid Waste: This category is used to report chronic illegal dumping or if the reporting party knows who dumped.� This can be on private or public property.�
Street Lights on K St between 7th St & 12th St - Regional Transit,"The Street Lights on K St in between 7th St & 12th St belong to Regional Transit, with the exception for any street light at the intersections.  Refer callers to Regional Transit for reports of street light concerns."
If a vehicle has been on the street for less than 72 hours can it be reported?,Vehicles are allowed to be on a public street unmoved for up to 72 hours.
Development Engineering,"Requests for new street lights, new sound walls, and inquiries about property line changes can be directed to Development Engineering."
How To: Solid Waste Noise Complaint RSW,Solid Waste: The Solid Waste Noise Complaint RSW sub-category is used when citizens report a commercial hauler (garbage truck) operating�before�4am�in a business zone or�before 6am�in a residential zone.�
How To: Dead Public Right of Way,"Animal Care: This category is used when an animal is dead in the public right of way. ACO will not pick up dead birds, rats, or mice."
How To Code Enforcement Occupied Trailer,"Code Enforcement Occupied Trailer, used to report an off street occupied trailer, will be sent to the Code Liaison for review."
How To Code Enforcement Pest,"Code Enforcement Pest, used to submit a pest complaint, it will be sent to the code liaison for review."
How can I contact the Building Department?,Building and Planning: Building department staff is available in person or via email.
How To: Code Enforcement Business Compliance Food Truck,"Code Enforcement: Business Compliance Food Truck, used for Food Truck complaints"
How To: Code Enforcement Business Compliance Short Term Rentals,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents."
Roadside/Sidewalk Memorial Removal Process,Code Enforcement: Roadside/Sidewalk Memorial Removal Process
How To Code Enforcement Pool,"Code Enforcement Pool Fences, use to submit a complaint about an existing fenced or unfenced swimming pool, this will be sent to the Code Liaison for review."
How To: Code Enforcement Business Compliance Taxi Cabs,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic. Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents."
How To: Code Enforcement Combo,"Code Enforcement: Combo, used when 2 or more case category's are reported at the same time"
How To: Facilities ON CALL Alarms and Rolling Gates,Facilities: Facilities ON CALL Alarms and Rolling Gates
After-Hour / Emergency Inspection Information,After-Hour Inspection information
How To: Water - Water Conservation - Residential And Business Water Wise House Call,Water: This category is used to set up a water wise house call for both Residential and Business properties who are looking for ways to conserve water.
How To: Water - Water Conservation - Business And Commercial Rebates,Water: This category is used for customers interested in residential and commercial rebates within the City of Sacramento.
How To: Sewer - Smart Cover,Sewer:  This category is used To report Smart Cover alerts for potential sewer manhole overflow issues.
Meadowview Homeless Shelter,Please do not submit any Facilities work orders for the new homeless shelter on Meadowview Rd.  The homeless shelter is managed by SHRA.  All facility requests including Sentinel Fire calls should be referred to SHRA.
How To: Code Enforcement Basketball Hoop,"Basketball Hoop is used when we receive a complaint about a basketball hoop, this will be sent to the Coed Liaison for review."
How To: Solid Waste - Bag Service,Solid Waste: This category is used when a can delivery will not take place in time to be used for the next service day.
How To: Solid Waste - Motor Oil Requirements,Solid Waste: This Category is used when scheduling a Motor Oil / Oil Filter pick up.
How To: Solid Waste - Household Junk Requirements - ABNCU,Solid Waste: Household Junk Requirements - ABNCU.
How To- Code Enforcement Housing Boardup,"Code Enforcement: Housing Boardup, used when Sac PD/Sac Fire request a boardup."
How To: Code Enforcement Business Compliance Pedicabs,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents."
How To: Wildlife,This category is used when there is a report about injured or sick wildlife.  Or welfare concern.
How To: Code Enforcement Cannabis,Code Enforcement: Cannabis complaints or concerns
How To: Code Enforcement Business Compliance Shopping Cart,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents."
How To: Solid Waste: Illegal Dumping,Solid Waste: This Category is used when a citizen calls in reporting items that have been illegally dumped on City Streets and its not clear who dumped the items.
Facilities Work Order Link on City Nexus,The Facilities Work Order Form/link is on City Nexus.
How To :Solid Waste - Escalations - Notify sup / Notify superintendent,Solid Waste: This Category is used when the customer is requesting a response from a supervisor or superintendent.
More than 5 vehicles at an Encampment,Code Enforcement: More than 5 vehicles/RVs at an encampment can be reported to the Code Supervisors. Enter the case as Escalation - Supervisor and Leadership will forward to Code Supervisors.
How To: Streetlighting,"Streets:  The Street Lighting sub-category is used when there is a concern for a street lamp (street light) pole that is damaged, has exposed wires, hanging or stays on during the day."
???????How is the City addressing homeless camps?,The City of Sacramento is actively engaged in regional efforts to prevent and end homelessness through the support of and participation in local initiatives
How To: Solid Waste - Bin Maintenance - Replacement,Solid Waste: This category is used for replacement of solid waste cans.
How To: Solid Waste - Dump Coupon / Recycle Guide,Solid Waste: This category is used when the customer is requesting a recycle guide and or� dump coupon to be mailed to them.
How To: Code Enforcement Business Compliance Massage Parlor,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents."
Can I request a refund for a meter payment?,Parking: If you believe you have been overcharged due to an error at a parking meter or parking machine please complete a Refund Request Form to have your claim reviewed.��
How To: Facilities - Repair - Carpentry - Overhead / App bay door process,Facilities: This process is for submitting any App bay / Overhead door issue requests to City Facility during normal business hours and on call hours.
How To: Complaint Aggressive,"Animal Care: This category is used when a dog or cat is aggressive, and the animal's address is known.�
�"
How To:  Tree Root Inspections,Urban Forestry: The Root Inspection sub-category is only used if there is already an existing work order for sidewalk repair that the property owner or contractor needs to schedule an arborist inspection for.
How to report Billboard issue,Billboard issue reporting.
How can I schedule a household junk pick-up?,"Solid Waste: The City provides two free appointments per calendar year for the removal of acceptable household junk, including yard waste."
How To: Water - General,Water: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a water service request FA has not been entered.
How To: Pothole,Streets:  The Pothole sub-category is used to report potholes to the Street Maintenance Department.
How To: Water - Water Conservation- Leak Letter Inspection,Water: This category is used when a leak letter was issued to the customer.
How To: Solid Waste - Bin Maintenance - Repair,Solid Waste: This category is used for any repair of solid waste cans.
How To: Solid Waste E-Waste / Appliance Requirements,Solid Waste: This category is used for scheduling Appliance / E-waste pick up appointments.
Board-Up State of California Property,Property Owned by the State of CA Board Up Requests
How to: Solid Waste: Escalations - Service verification,Solid Waste: This category is used to verify service if / when there is a discrepancy between what the account says and what the CP states is on the property.� This category can also be used for determining whether a property can be exempt from organics (5% exemption).
How To: Utility Billing - General,Utility Billing: This category is used for documenting informational calls from the customer.  A general contact will be entered anytime a customer calls and a water service request FA has not been entered.
X Street Navigation Center,Please do not submit any Facilities work orders for the new homeless shelter at 2970 X St. The homeless shelter is managed by SHRA. All facility requests including Sentinel Fire calls should be referred to SHRA.