| | Topic,Category,Department,Question,URLname,Answer,Service Type ID,Title,Summary,Visible to Customer,Visible in public Knowledge Base,Visible to Partner |
| | Aggressive Dogs,Animal_Services,Animal Services,What is considered an aggressive dog and what can be done about it?,What-is-considered-an-aggressive-dog-and-what-can-be-done-about-it,"The definition of a vicious animal by the guidelines of the City of Fontana is as followed: A Vicious dog shall mean any dog which constitutes a physical threat to a human being or any other domestic animal by virtue of a known propensity to endanger life by an unprovoked assault or bite so as to cause serious bodily harm. |
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| | An Animal Services Officer shall determine whether or not such dog(s) is vicious by: |
| | |
| | Whether or not the dog has bitten or scratched other persons or domestic animal. |
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| | Depending on the circumstances surrounding the dog(s) aggressive behavior and the history and temperament will determine action taken by the animal services officer. If said circumstance meet this above criteria contact Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation.",NA,What is considered an aggressive dog and what can be done about it?,"The definition of a vicious animal by the guidelines of the City of Fontana is as followed: A Vicious dog shall mean any dog which constitutes a physical threat to a human being or any other domestic animal by virtue of a known propensity to endanger life by an unprovoked assault or bite so as to cause serious bodily harm. |
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|
| | An Animal Services Officer shall determine whether or not such dog(s) is vicious by: |
| | |
| | Whether or not the dog has bitten or scratched other persons or domestic animal. |
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| | Depending on the circumstances surrounding the dog(s) aggressive behavior and the history and temperament will determine action taken by the animal services officer. If said circumstance meet this above criteria contact Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation.",TRUE,TRUE,TRUE |
| | Animal Bites,Animal_Services,Animal Services,I was bitten by an animal. What should I do?,I-was-bitten-by-an-animal--What-should-I-do,"You should immediately try and get to a safe location, at which point call Fontana Police Department dispatch at (909) 350-7700. Once in a safe location you will need to provide Fontana P.D. dispatchers with the following information: |
| | P.D. dispatchers with the following information: |
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|
| | · Animal type |
| | · Animal description (size, color and any other distinguishing features) |
| | · Last known location of animal |
| | · Location of incident |
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|
| | ",NA,I was bitten by an animal. What should I do?,"You should immediately try and get to a safe location, at which point call Fontana Police Department dispatch at (909) 350-7700. Once in a safe location you will need to provide Fontana P.D. dispatchers with the following information: |
| | P.D. dispatchers with the following information: |
| |
|
| | · Animal type |
| | · Animal description (size, color and any other distinguishing features) |
| | · Last known location of animal |
| | · Location of incident |
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|
| | ",TRUE,TRUE,TRUE |
| | Animal Cruelty,Animal_Services,Animal Services,How can I report suspected animal cruelty?,How-can-I-report-suspected-animal-cruelty,"To report animal cruelty please call Fontana Police Department dispatch at (909) 350-7700, so an Animal Services Officer can investigate the suspected animal cruelty.",NA,How can I report suspected animal cruelty?,"To report animal cruelty please call Fontana Police Department dispatch at (909) 350-7700, so an Animal Services Officer can investigate the suspected animal cruelty.",TRUE,TRUE,TRUE |
| | Animal Defecation,Animal_Services,Animal Services,Can I report a neighbor who allows their animal to defecate on my property?,Can-I-report-a-neighbor-who-allows-their-animal-to-defecate-on-my-property,"A person having custody of any dog shall not permit, either willfully or through failure to exercise due care or control, any such dog to defecate or urinate upon a public sidewalk, the floor of any common hall in any apartment house, hotel or other multiple dwelling |
| | Animal Licenses,Animal_Services,Animal Services,How do I obtain a new dog license or renew an existing one and what are the fees?,How-do-I-obtain-a-new-dog-license-or-renew-an-existing-one-and-what-are-the-fees,"Fontana City Hall issues the dog licenses in person or online. Residents must license their dog(s) within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older. Failure to do so will result in penalty fees in addition to the license fees and citation. Please do not bring your pets to City Hall. It is not necessary for City staff to see the animal being licensed. |
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| | The documents needed to apply for a new license or renew a license are: |
| | Animal's current rabies certificate (required) |
| | Spay / Neuter certificate (if applicable) |
| | Copy of Driver's License for Senior Citizen rates (if applicable) |
| | |
| | Fees: |
| | Type Of License One Year Two Years Three Years |
| | Unaltered Dog $75 $150 $220 |
| | Spayed / Neutered Dog $20 $30 $40 |
| | Senior Citizen Rate* $10 $15 $20 |
| | * Dog owner must be 60 years old or older and the dog must be spayed or neutered. |
| | Additional Fees: |
| | Tag Replacement - $5 |
| | Transfer Fee - $5 |
| | Penalty $20 |
| | Inquiries can be submitted via email at doglicensing@fontana.org |
| | |
| | How To Obtain Licenses |
| | Fontana City Hall |
| | 8353 Sierra Ave |
| | Fontana CA 92335 |
| | Monday through Thursday |
| | 8:00 a.m. - 5:00 p.m. |
| |
|
| | Documents or inquiries can be submitted via email at doglicensing@fontana.org New Dog License Application: https://fontanaca.seamlessdocs.com/f/doglicenseapplication Dog License Renewal Application: https://fontanaca.seamlessdocs.com/f/doglicenserenewal |
| | (For renewing an existing license) |
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|
| | For further questions, contact: (909) 350-7681.",NA,How do I obtain a new dog license or renew an existing one and what are the fees?,"Fontana City Hall issues the dog licenses in person or online. Residents must license their dog(s) within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older. Failure to do so will result in penalty fees in addition to the license fees and citation. Please do not bring your pets to City Hall. It is not necessary for City staff to see the animal being licensed. |
| |
|
| | The documents needed to apply for a new license or renew a license are: |
| | Animal's current rabies certificate (required) |
| | Spay / Neuter certificate (if applicable) |
| | Copy of Driver's License for Senior Citizen rates (if applicable) |
| | |
| | Fees: |
| | Type Of License One Year Two Years Three Years |
| | Unaltered Dog $75 $150 $220 |
| | Spayed / Neutered Dog $20 $30 $40 |
| | Senior Citizen Rate* $10 $15 $20 |
| | * Dog owner must be 60 years old or older and the dog must be spayed or neutered. |
| | Additional Fees: |
| | Tag Replacement - $5 |
| | Transfer Fee - $5 |
| | Penalty $20 |
| | Inquiries can be submitted via email at doglicensing@fontana.org |
| | |
| | How To Obtain Licenses |
| | Fontana City Hall |
| | 8353 Sierra Ave |
| | Fontana CA 92335 |
| | Monday through Thursday |
| | 8:00 a.m. - 5:00 p.m. |
| |
|
| | Documents or inquiries can be submitted via email at doglicensing@fontana.org New Dog License Application: https://fontanaca.seamlessdocs.com/f/doglicenseapplication Dog License Renewal Application: https://fontanaca.seamlessdocs.com/f/doglicenserenewal |
| | (For renewing an existing license) |
| |
|
| | For further questions, contact: (909) 350-7681.",TRUE,TRUE,TRUE |
| | Animal Licenses,Animal_Services,Animal Services,Can I receive a citation for failing to license my pet?,Can-I-receive-a-citation-for-failing-to license-my-pet,"Yes, failure to license your dog within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older can result in a citation.",NA,Can I receive a citation for failing to license my pet?,"Yes, failure to license your dog within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older can result in a citation.",TRUE,TRUE,TRUE |
| | Animal Services,Animal_Services,Animal Services,What does an Animal Services Officer do?,What-does-an-Animal-Services-Officer-do," |
| | Animal Services Officers are employed through the Fontana Police department, and much like police officer they all work year around including all holidays. After normal business hours there is always an Animal Service Officer that is on call every night. |
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| | Call Response type: |
| | · Stray dogs |
| | · Deceased animals |
| | · Injured animals |
| | · Injured wildlife |
| | · Animal Cruelty / Animal Neglect Investigations |
| | · Animal bites |
| | · Aggressive Animals |
| | · Public Nuisance / Barking |
| | · Animal Traffic hazards on city roadways",NA,What does an Animal Services Officer do?," |
| | Animal Services Officers are employed through the Fontana Police department, and much like police officer they all work year around including all holidays. After normal business hours there is always an Animal Service Officer that is on call every night. |
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| | Call Response type: |
| | · Stray dogs |
| | · Deceased animals |
| | · Injured animals |
| | · Injured wildlife |
| | · Animal Cruelty / Animal Neglect Investigations |
| | · Animal bites |
| | · Aggressive Animals |
| | · Public Nuisance / Barking |
| | · Animal Traffic hazards on city roadways",TRUE,TRUE,TRUE |
| | Animal Tethered,Animal_Services,Animal Services,How long can an animal be tethered?,How-long-can-an-animal-be-tethered,"Within the City of Fontana limits, it is not permissible to tether an animal (on a leash, attached to a fixed object) for longer than a total of 3 hours in a 24-hour period. |
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| | Exceptions are made for animals tethered to a trolly / pully system. |
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| | To report an animal being tethered excessively, please submit a request [link].",ASTETHPET,How long can an animal be tethered?,"Within the City of Fontana limits, it is not permissible to tether an animal (on a leash, attached to a fixed object) for longer than a total of 3 hours in a 24-hour period. |
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| | Exceptions are made for animals tethered to a trolly / pully system. |
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| | To report an animal being tethered excessively, please submit a request [link].",TRUE,TRUE,TRUE |
| | Athletic field reservations,Recreation,Recreation,How can I reserve an athletic field?,How-can-I-reserve-an-athletic-field,"All Athletic Field rentals (baseball, soccer, tennis fields, etc.) can be requested at the Miller Fitness center. Please call (909) 349-6972 for more information.",NA,How can I reserve an athletic field?,"All Athletic Field rentals (baseball, soccer, tennis fields, etc.) can be requested at the Miller Fitness center. Please call (909) 349-6972 for more information.",TRUE,TRUE,TRUE |
| | Athletic field reservations,Recreation,Recreation,Who do I contact if someone is using my reserved park shelter when I arrive?,Who-do-I-contact-if-someone-is-using-my-reserved-park-shelter-when-I-arrive,You can contact the Athletic Field Monitors at (909) 202-1641 who are available to assist you with any shelter issues or accommodations.,NA,Who do I contact if someone is using my reserved park shelter when I arrive?,You can contact the Athletic Field Monitors at (909) 202-1641 who are available to assist you with any shelter issues or accommodations.,TRUE,TRUE,TRUE |
| | Battery/Light Bulb Disposal,Waste_Services,Solid Waste,How can I schedule a battery and light bulb pickup?,How-can-I-schedule-a-battery-and-light-bulb-pickup,"The City of Fontana only picks up oil and oil filters. |
| |
|
| | Battery and light bulb disposal as well as other eWaste information can be found in this web site: https://www.fontana.org/606/Electronic-Collection]. ",NA,How can I schedule a battery and light bulb pickup?,"The City of Fontana only picks up oil and oil filters. |
| |
|
| | Battery and light bulb disposal as well as other eWaste information can be found in this web site: https://www.fontana.org/606/Electronic-Collection]. ",TRUE,TRUE,TRUE |
| | Bike Racks,Streets,Streets,Can I request a bike rack to be installed?,Can-I-request-a-bike-rack-to-be-installed,"Fontana may install bike racks located within Fontana city buildings, parks or landscapes, but not in private or business areas. |
| |
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| | To request consideration of installing bike racks please click here.",STREETSBRKINSTL,Can I request a bike rack to be installed?,"Fontana may install bike racks located within Fontana city buildings, parks or landscapes, but not in private or business areas. |
| |
|
| | To request consideration of installing bike racks please click here.",TRUE,TRUE,TRUE |
| | Bike Trails,Streets,Streets,How can I report concerns with a bike trail?,How-can-I-report-concerns-with-a-bike-trail,"The City of Fontana maintains miles of bike trails. |
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| | Holes, cracks, and uneven asphalt in bike trails can be a concern for cyclists and others on the trail. Please report damaged bike trails, clearly describing the location of the trail damage, and providing as much detail as possible about the damage. |
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| | To report concerns with a bike trail, please submit a request [link to request]. |
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| | ",STREETSBWAY,How can I report concerns with a bike trail?,"The City of Fontana maintains miles of bike trails. |
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| | Holes, cracks, and uneven asphalt in bike trails can be a concern for cyclists and others on the trail. Please report damaged bike trails, clearly describing the location of the trail damage, and providing as much detail as possible about the damage. |
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| | To report concerns with a bike trail, please submit a request [link to request]. |
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| | ",TRUE,TRUE,TRUE |
| | Block streets,Streets,Engineering,Do I need a permit to block the sidewalk or street?,Do-I-need-a-permit-to-block-the-sidewalk-or-street,"A permit is required to perform work within the public right-of-way (usually a sidewalk, street, alley, or easement) or to use portions of a street for exclusive purposes, such as placing a moving pod. |
| |
|
| | For more information, please contact the Engineering at (909) 350-6710 or select the appropriate permit here: https://www.fontana.org/3074/Permit-Applications.",NA,Do I need a permit to block the sidewalk or street?,"A permit is required to perform work within the public right-of-way (usually a sidewalk, street, alley, or easement) or to use portions of a street for exclusive purposes, such as placing a moving pod. |
| | |
| | For more information, please contact the Engineering at (909) 350-6710 or select the appropriate permit here: https://www.fontana.org/3074/Permit-Applications.",TRUE,TRUE,TRUE |
| | Boards and Commissions,General,City Clerk's Office,How do I apply for a Commission?,How-do-I-apply-for-a-Commission,Please contact the City Clerk's Office at 909-350-7602 for more information on the recruitment process.,NA,How do I apply for a Commission?,Please contact the City Clerk's Office at 909-350-7602 for more information on the recruitment process.,TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,When will an officer activate a body worn camera?,When-will-an-officer-activate-a-body-worn-camera," |
| | Officers are encouraged to use the cameras whenever possible. They will be required to activate them during field contacts, on radio calls and enforcement stops, and anytime they feel the camera may be useful. In addition, the cameras we chose are also utilized as digital audio recorders and still cameras which will aid in recovery of evidence and reduce the equipment issued to officers.",NA,When will an officer activate a body worn camera?," |
| | Officers are encouraged to use the cameras whenever possible. They will be required to activate them during field contacts, on radio calls and enforcement stops, and anytime they feel the camera may be useful. In addition, the cameras we chose are also utilized as digital audio recorders and still cameras which will aid in recovery of evidence and reduce the equipment issued to officers.",TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,Are all Fontana Police Officers going to be wearing Body Cameras?,Are-all-Fontana-Police-Officers-going-to-be-wearing-Body-Cameras,All officers engaged in field operations will deploy a body worn camera.,NA,Are all Fontana Police Officers going to be wearing Body Cameras?,All officers engaged in field operations will deploy a body worn camera.,TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,Will I be allowed to review the video data collected?,Will-I-be-allowed-to-review-the-video-data-collected,"No. The video captured with the body worn camera is considered an investigative record per Government Code Section 6254(f). The department will comply fully with the Public Records Act as it applies to body worn cameras, but considers all footage exempt from disclosure, except as is determined otherwise by department officials or a court of law. |
| | |
| | Furthermore, one of the most critical issues for the public interacting with the police is privacy. People often seek police assistance when they are going through a difficult time. Juveniles, victims and arrestees have strong privacy protections, in part to mitigate the negative impact of open information. The Fontana Police Department is committed to protect the safety and privacy of all individuals who interact with the police.",NA,Will I be allowed to review the video data collected?,"No. The video captured with the body worn camera is considered an investigative record per Government Code Section 6254(f). The department will comply fully with the Public Records Act as it applies to body worn cameras, but considers all footage exempt from disclosure, except as is determined otherwise by department officials or a court of law. |
| | |
| | Furthermore, one of the most critical issues for the public interacting with the police is privacy. People often seek police assistance when they are going through a difficult time. Juveniles, victims and arrestees have strong privacy protections, in part to mitigate the negative impact of open information. The Fontana Police Department is committed to protect the safety and privacy of all individuals who interact with the police.",TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,How long will video be stored?,How-long-will-video-be-stored,All video will be stored for a period consistent with state law and the requirements of the organization to aid in prosecution and civil litigation.,NA,How long will video be stored?,All video will be stored for a period consistent with state law and the requirements of the organization to aid in prosecution and civil litigation.,TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,Will I be told that I'm being recorded?,Will-I-be-told-that-I-m-being-recorded,"Officers are encouraged to tell the public when they are being recorded. However, it is not a requirement to do so.",,Will I be told that I'm being recorded?,"Officers are encouraged to tell the public when they are being recorded. However, it is not a requirement to do so.",TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,How does the Body Worn Camera program increase accountability?,How-does-the-Body-Worn-Camera-program-increase-accountability,"The presence of a body worn camera or any recording device has proven to increase professionalism from both officers and citizens and reduce some incidents of violent public interactions. |
| |
|
| | Recordings also give staff the ability to conduct administrative reviews and audits of both individual recordings and the overall program, in accordance with our policy. Recordings may also be reviewed by staff to improve service levels, tactics, and training for our employees.",,How does the Body Worn Camera program increase accountability?,"The presence of a body worn camera or any recording device has proven to increase professionalism from both officers and citizens and reduce some incidents of violent public interactions. |
| |
|
| | Recordings also give staff the ability to conduct administrative reviews and audits of both individual recordings and the overall program, in accordance with our policy. Recordings may also be reviewed by staff to improve service levels, tactics, and training for our employees.",TRUE,TRUE,TRUE |
| | Body Cameras,Public_Safety,Police,What if I don't want to be recorded?,What-if-I-don-t-want-to-be-recorded,"Our policy states that officers outfitted with a camera will turn it on when an interaction with a member of the public is initiated and the camera will remain on during the interaction. There are few exceptions to this, such as situations where there is a privacy concern that would make it inappropriate to record, requiring a shift in priority to the protection of privacy in certain environments.",,What if I don't want to be recorded?,"Our policy states that officers outfitted with a camera will turn it on when an interaction with a member of the public is initiated and the camera will remain on during the interaction. There are few exceptions to this, such as situations where there is a privacy concern that would make it inappropriate to record, requiring a shift in priority to the protection of privacy in certain environments.",TRUE,TRUE,TRUE |
| | Building and Safety Information,Building_and_Planning,Building,How can I contact the Building and Safety Department?,How-can-I-contact-the-Building-and-Safety-Department,You may email your question to [building@fontana.org ] or we may be able to assist through via phone (909) 350-7640 Mon - Thurs 7 AM - 6 PM. City Hall lobby is open Mon- Thurs 8 AM - 5 PM.,NA,How can I contact the Building and Safety Department?,You may email your question to [building@fontana.org ] or we may be able to assist through via phone (909) 350-7640 Mon - Thurs 7 AM - 6 PM. City Hall lobby is open Mon- Thurs 8 AM - 5 PM.,TRUE,TRUE,TRUE |
| | Building and Safety Information,Building_and_Planning,Building,What are the hours the Building & Safety counter is open?,What-are-the-hours-the-Building---Safety-counter-is-open,"The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 5:00 p.m. If your transaction will include payment, you must be signed in at our kiosk no later than 4:30pm.",NA,What are the hours the Building & Safety counter is open?,"The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 5:00 p.m. If your transaction will include payment, you must be signed in at our kiosk no later than 4:30pm.",TRUE,TRUE,TRUE |
| | Building and Safety Information,Building_and_Planning,Building,10 Time-Saving Tips When Visiting the Building & Safety Counter,10-Time-Saving-Tips-When-Visiting-the-Building---Safety-Counter,"The Building & Safety Department expectations for ""Getting our Customers to Success"" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips. |
| |
|
| | 1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
| |
|
| | 2. Know who you need to see. Most construction projects require the approval of the Planning Department as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures. |
| |
|
| | 3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?) |
| |
|
| | 4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run. |
| | |
| | 5. Make sure that you do your research. A check list entitled “Before You Start…†will help you identify common concerns. (Checklist attached or web???) |
| | |
| | 6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers. |
| | |
| | 7. Bring the correct number of copies with you: 6 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
| | |
| | 8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.) |
| | |
| | 9. Visit the counter in the morning. Afternoon wait times tend to be longer. |
| | |
| | 10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages.",NA,10 Time-Saving Tips When Visiting the Building & Safety Counter,"The Building & Safety Department expectations for ""Getting our Customers to Success"" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips. |
| | |
| | 1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
| | |
| | 2. Know who you need to see. Most construction projects require the approval of the Planning Department as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures. |
| | |
| | 3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?) |
| | |
| | 4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run. |
| |
|
| | 5. Make sure that you do your research. A check list entitled “Before You Start…†will help you identify common concerns. (Checklist attached or web???) |
| |
|
| | 6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers. |
| |
|
| | 7. Bring the correct number of copies with you: 6 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
| |
|
| | 8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.) |
| |
|
| | 9. Visit the counter in the morning. Afternoon wait times tend to be longer. |
| |
|
| | 10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages.",TRUE,TRUE,TRUE |
| | Building Construction,Building_and_Planning,Building,What time is building construction allowed? Can work be done on weekends?,What-time-is-building-construction-allowed-Can-work-be-done-on-weekends,"Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday.",NA,What time is building construction allowed? Can work be done on weekends?,"Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday.",TRUE,TRUE,TRUE |
| | Building Inspection,Building_and_Planning,Building,How do I schedule an inspection?,How-do-I-schedule-an-inspection," Inspections are required to be scheduled 24 hours in advance. You may schedule an inspection by using our IVR calling center at (909) 350-7693 |
| | Building Inspection,Building_and_Planning,Building,What time will my inspection be?,What-time-will-my-inspection-be,"Inspections are coordinated at the beginning of each day. You may get an estimate of your inspection time by locating your permit number or address on the day of your inspection by using our inspection log here (link: https://web1.fontana.org/bpi) and see your place in line for inspection. An AM inspection is between 8am to 12pm, a PM inspection is between 12:30pm to 5:pm. ",NA,What time will my inspection be?,"Inspections are coordinated at the beginning of each day. You may get an estimate of your inspection time by locating your permit number or address on the day of your inspection by using our inspection log here (link: https://web1.fontana.org/bpi/) and see your place in line for inspection. An AM inspection is between 8am to 12pm, a PM inspection is between 12:30pm to 5:pm. ",TRUE,TRUE,TRUE |
| | Building Permits,Building_and_Planning,Building,When is a building permit needed?,When-is-a-building-permit-needed,"A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems. Common examples include: |
| | • New homes and buildings |
| | • Room additions |
| | • Enclosures and carports |
| | • Decks and patio covers |
| | • Garage conversions |
| | • Retaining walls |
| | • Window replacements |
| | • Sewer services |
| | • Signs |
| | • Water heaters |
| | • Fences |
| | • Fireplaces and fireplace inserts |
| | • Skylights |
| | • Sheds |
| | • Shower/tub enclosure replacements |
| | • Swimming pools and spas |
| | • Re-roofing |
| | • Siding |
| | Demolition |
| | Solar Systems including battery storage |
| | Electrical Vehicle charging systems |
| |
|
| | If you wish to obtain a building permit you may process online (https://www.fontana.org/DocumentCenter/View/34559/revised-03012021-Submittal-Req) or visit us at the public counter. |
| |
|
| | Once an application has been submitted, you can check the status online portal. You may also email the permit counter at [building@fontana.org] or call (909) 350-7640. |
| |
|
| |
|
| | ",NA,When is a building permit needed?,"A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems. Common examples include: |
| | • New homes and buildings |
| | • Room additions |
| | • Enclosures and carports |
| | • Decks and patio covers |
| | • Garage conversions |
| | • Retaining walls |
| | • Window replacements |
| | • Sewer services |
| | • Signs |
| | • Water heaters |
| | • Fences |
| | • Fireplaces and fireplace inserts |
| | • Skylights |
| | • Sheds |
| | • Shower/tub enclosure replacements |
| | • Swimming pools and spas |
| | • Re-roofing |
| | • Siding |
| | Demolition |
| | Solar Systems including battery storage |
| | Electrical Vehicle charging systems |
| |
|
| | If you wish to obtain a building permit you may process online (https://www.fontana.org/DocumentCenter/View/34559/revised-03012021-Submittal-Req) or visit us at the public counter. |
| |
|
| | Once an application has been submitted, you can check the status online portal. You may also email the permit counter at [building@fontana.org] or call (909) 350-7640. |
| |
|
| |
|
| | ",TRUE,TRUE,TRUE |
| | Building Permits,Building_and_Planning,Building,Where can I search for current building permit information?,Where-can-I-search-for-current-building-permit-information,Current Building permit activity can be viewed via the online portal E-TRAKIT https://etrakit.fontana.org/etrakit ,NA,Where can I search for current building permit information?,Current Building permit activity can be viewed via the online portal E-TRAKIT https://etrakit.fontana.org/etrakit/ ,TRUE,TRUE,TRUE |
| | Building Permits,Building_and_Planning,Building,Where can I search for historical building permit information?,Where-can-I-search-for-historical-building-permit-information,"You may view the documents in person by visiting the Development Services and accessing the public kiosk. |
| |
|
| | To obtain copies of historical Building permits you must be request it through the City Clerk's office. Fill out the form to request the information. (https://www.fontana.org/737/Public-Records). |
| | |
| | ",NA,Where can I search for historical building permit information?,"You may view the documents in person by visiting the Development Services and accessing the public kiosk. |
| | |
| | To obtain copies of historical Building permits you must be request it through the City Clerk's office. Fill out the form to request the information. (https://www.fontana.org/737/Public-Records). |
| | |
| | ",TRUE,TRUE,TRUE |
| | Building Permits,Building_and_Planning,Building,How do I find out the status of my Plan Check and/or Building Permit application?,How-do-I-find-out-the-status-of-my-Plan-Check-and-or-Building-Permit-application,"The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number (link: https://etrakit.fontana.org/etrakit/).",NA,How do I find out the status of my Plan Check and/or Building Permit application?,"The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number (link: https://etrakit.fontana.org/etrakit/).",TRUE,TRUE,TRUE |
| | Building Permits,Building_and_Planning,Building,What is the fee to file for a building permit or to submit plans?,What-is-the-fee-to-file-for-a-building-permit-or-to-submit-plans,"Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Department, you may be required to pay fees to the Fire Department, Planning Department, Engineering Department. ",NA,What is the fee to file for a building permit or to submit plans?,"Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Department, you may be required to pay fees to the Fire Department, Planning Department, Engineering Department. ",TRUE,TRUE,TRUE |
| | Building Permits,Building_and_Planning,Building,Where do I pay my plan check or permit fees,Where-do-I-pay-my-plan-check-or-permit-fees,"There are three ways to pay an outstanding invoice: 1) Pay in person during regular business hours |
| | Building Permits,Building_and_Planning,Building,What is the turnaround time for the approval of a plan check and/or building permit?,What-is-the-turnaround-time-for-the-approval-of-a-plan-check-and-or-building-permit,"The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval.",NA,What is the turnaround time for the approval of a plan check and/or building permit?,"The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval.",TRUE,TRUE,TRUE |
| | Building Plans,Building_and_Planning,Building,Where do I submit plans for my project?,Where-do-I-submit-plans-for-my-project,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335",NA,Where do I submit plans for my project?,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335",TRUE,TRUE,TRUE |
| | Building Plans,Building_and_Planning,Building,Where do I submit revisions to my building application?,Where-do-I-submit-revisions-to-my-building-application,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335",NA,Where do I submit revisions to my building application?,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335",TRUE,TRUE,TRUE |
| | Building Plans,Building_and_Planning,Building,Where can I get information such as setbacks or structure height requirements,Where-can-I-get-information-such-as-setbacks-or-structure-height-requirements,You will need to contact our Planning Department for this information. There arere different requirements depending on the location or type of structure you are proposing to construct. ,NA,Where can I get information such as setbacks or structure height requirements,You will need to contact our Planning Department for this information. There arere different requirements depending on the location or type of structure you are proposing to construct. ,TRUE,TRUE,TRUE |
| | Business License,Business_Assistance,Business Assistance,How do I apply for a business license?,How-do-I-apply-for-a-business-license,Please refer to Fontana's business license information page (https://www.fontana.org/262/Customer-Services),NA,How do I apply for a business license?,Please refer to Fontana's business license information page (https://www.fontana.org/262/Customer-Services),TRUE,TRUE,TRUE |
| | Business License,Business_Assistance,Business Assistance,How do I find out if a business has a valid license?,How-do-I-find-out-if-a-business-has-a-valid-license,Point to HDL ,,How do I find out if a business has a valid license?,Point to HDL ,TRUE,TRUE,TRUE |
| | Business Noise,Code_Compliance,Code Compliance,What can I do about a loud noises caused by business activity in residential zone?,What-can-I-do-about-a-loud-noises-caused-by-business-activity-in-residential-zone,Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of mechanical devices or business can be report by submitting a request here.,CODENOISE,What can I do about a loud noises caused by business activity in residential zone?,Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of mechanical devices or business can be report by submitting a request here.,TRUE,TRUE,TRUE |
| | Business Plans,Business_Assistance,Business Assistance,What is the process I need to go through with the City to get my plans approved so I can build my building?,What-is-the-process-I-need-to-go-through-with-the-City-to-get-my-plans-approved-so-I-can-build-my-building,"Before you submit an application to the City, we suggest that you contact set up an appointment with an Economic Development Analyst here (link) or call (909) 350-6741. The Economic Development Analyst will help coordinate a meeting with the City's development team to give you initial feedback on what you need to do for submittal of plans, process, fees, etc. This is so that you are aware of the investment that you'll have to make before you submit any development application to the City.",BUSSCHED,What is the process I need to go through with the City to get my plans approved so I can build my building?,"Before you submit an application to the City, we suggest that you contact set up an appointment with an Economic Development Analyst here (link) or call (909) 350-6741. The Economic Development Analyst will help coordinate a meeting with the City's development team to give you initial feedback on what you need to do for submittal of plans, process, fees, etc. This is so that you are aware of the investment that you'll have to make before you submit any development application to the City.",TRUE,TRUE,TRUE |
| | Business Sites,Business_Assistance,Business Assistance,Who do I contact to get a list of commercial and industrial sites that are available in the City of Fontana?,Who-do-I-contact-to-get-a-list-of-commercial-and-industrial-sites-that-are-available-in-the-City-of-Fontana,"You will need to contact a broker who provides commercial and industrial listings in the City of Fontana. Most of this information is available on the Internet. You will need to talk with the broker and get his or her client's contact information, so you can interview clients to determine if you want to hire the broker to represent you in your search for a perfect site for your type of business. The City is unable to recommend a specific broker to you. |
| | |
| | You can also find the site yourself through Google Maps or drive around the city looking for a piece of property. If you find a site, please remember to check land use and zoning by contacting the Planning Division at (909) 350-6718.",NA,Who do I contact to get a list of commercial and industrial sites that are available in the City of Fontana?,"You will need to contact a broker who provides commercial and industrial listings in the City of Fontana. Most of this information is available on the Internet. You will need to talk with the broker and get his or her client's contact information, so you can interview clients to determine if you want to hire the broker to represent you in your search for a perfect site for your type of business. The City is unable to recommend a specific broker to you. |
| |
|
| | You can also find the site yourself through Google Maps or drive around the city looking for a piece of property. If you find a site, please remember to check land use and zoning by contacting the Planning Division at (909) 350-6718.",TRUE,TRUE,TRUE |
| | Cannabis,Code_Compliance,Code Compliance,"How can I open a cannabis related business, like a dispensary or manufacturing facility?",How-can-I-open-a-cannabis-related-business--like-a-dispensary-or-manufacturing-facility,Dispensaries are not allowed in the City of Fontana.,NA,"How can I open a cannabis related business, like a dispensary or manufacturing facility?",Dispensaries are not allowed in the City of Fontana.,TRUE,TRUE,TRUE |
| | Christmas Tree Pickup,Waste_Services,Solid Waste,How can I dispose of a Christmas tree?,How-can-I-dispose-of-a-Christmas-tree,Please contact Burrtec for more information: www.burrtec.com,NA,How can I dispose of a Christmas tree?,Please contact Burrtec for more information: www.burrtec.com,TRUE,TRUE,TRUE |
| | Citations,Public_Safety,Police,How can I get my citation signed off?,How-can-I-get-my-citation-signed-off,"Citations |
| | If you were issued a citation for one of the following California Vehicle Code (CVC) violations, you must provide valid proof of correction with your citation or notice: |
| |
|
| | 4000A CVC: Unregistered or expired registration |
| | 5200 CVC - 5202 CVC: Missing or improperly displayed license plates |
| | 5204 CVC: Missing, expired, or improperly displayed registration tabs |
| | How Do I Get My Ticket Signed Off? |
| | Vehicle inspection for valid proof of correction may be obtained at any police department, DMV, or California Highway Patrol office. |
| |
|
| | Vehicle inspections for valid proof of correction at Fontana Police are available as follows: |
| | |
| | When: |
| | Monday through Thursday |
| | 8:00 am to 5:00 pm |
| | Closed Friday and holidays |
| | |
| | Where: |
| | Fontana Police Department |
| | 17005 Upland Avenue |
| | Fontana, CA 92335 |
| |
|
| | Fees for Vehicle Inspection |
| | For City of Fontana residents, no charge |
| | For non-residents, $16 |
| | Payment methods include cash, check, money order, Visa, Mastercard or Discover |
| | Corrected Violations |
| | With the correction, the fine will be reduced |
| | Check your citation or notice for the reduced fine amount |
| | Mail in your valid proof of correction, citation or notice, and payment to location stated on the citation or notice |
| | Time Sensitive |
| | Must be mailed within 21 calendar days of the issue date of the citation |
| | Must be mailed within 14 days of the mailing date of the notice",NA,How can I get my citation signed off?,"Citations |
| | If you were issued a citation for one of the following California Vehicle Code (CVC) violations, you must provide valid proof of correction with your citation or notice: |
| |
|
| | 4000A CVC: Unregistered or expired registration |
| | 5200 CVC - 5202 CVC: Missing or improperly displayed license plates |
| | 5204 CVC: Missing, expired, or improperly displayed registration tabs |
| | How Do I Get My Ticket Signed Off? |
| | Vehicle inspection for valid proof of correction may be obtained at any police department, DMV, or California Highway Patrol office. |
| |
|
| | Vehicle inspections for valid proof of correction at Fontana Police are available as follows: |
| | |
| | When: |
| | Monday through Thursday |
| | 8:00 am to 5:00 pm |
| | Closed Friday and holidays |
| | |
| | Where: |
| | Fontana Police Department |
| | 17005 Upland Avenue |
| | Fontana, CA 92335 |
| |
|
| | Fees for Vehicle Inspection |
| | For City of Fontana residents, no charge |
| | For non-residents, $16 |
| | Payment methods include cash, check, money order, Visa, Mastercard or Discover |
| | Corrected Violations |
| | With the correction, the fine will be reduced |
| | Check your citation or notice for the reduced fine amount |
| | Mail in your valid proof of correction, citation or notice, and payment to location stated on the citation or notice |
| | Time Sensitive |
| | Must be mailed within 21 calendar days of the issue date of the citation |
| | Must be mailed within 14 days of the mailing date of the notice",TRUE,TRUE,TRUE |
| | City Landscape,City_Trees,Trees,Who removes fallen tree limbs in the public right-of-way?,Who-removes-fallen-tree-limbs-in-the-public-right-of-way,"The City's tree crew is responsible for the maintenance of City-owned street trees and for the removal of trees, or tree limbs, that are blocking the public right-of-way. |
| | |
| | Fontana city staff clears the right-of-way and removes public tree debris from private property. |
| | |
| | To report a fallen tree limb, please call (909) 350-6760 or create a request [link] so that we can respond immediately.",CITYTREES,Who removes fallen tree limbs in the public right-of-way?,"The City's tree crew is responsible for the maintenance of City-owned street trees and for the removal of trees, or tree limbs, that are blocking the public right-of-way. |
| |
|
| | Fontana city staff clears the right-of-way and removes public tree debris from private property. |
| |
|
| | To report a fallen tree limb, please call (909) 350-6760 or create a request [link] so that we can respond immediately.",TRUE,TRUE,TRUE |
| | City Landscape,City_Trees,Trees,Who maintains City trees and how can I request a tree be pruned?,Who-maintains-City-trees-and-how-can-I-request-a-tree-be-pruned,"The City of Fontana's Urban Forestry division provides maintenance to city street trees, trees in the public right-of-way, and trees on City property. The City's Parks Department provides maintenance for trees in City parks. |
| |
|
| | The City maintains a multi-year tree inspection and pruning cycle, ensuring each City tree is reviewed regularly. The current pruning cycle is approximately 5 years. A tree's location, species, and size affect how frequently it is inspected. Trees may be pruned out of cycle if the tree is impacting private property, the right-of-way such as road and sidewalk clearance, or if the tree represents a safety hazard. |
| | |
| | Only City staff is allowed to prune a City-owned tree. If you suspect pruning or removing of a City tree is needed, please call (909) 350-6760. |
| | |
| | To report a City tree you believe requires out of cycle pruning, please submit a request [link]. ",CITYTREES,Who maintains City trees and how can I request a tree be pruned?,"The City of Fontana's Urban Forestry division provides maintenance to city street trees, trees in the public right-of-way, and trees on City property. The City's Parks Department provides maintenance for trees in City parks. |
| | |
| | The City maintains a multi-year tree inspection and pruning cycle, ensuring each City tree is reviewed regularly. The current pruning cycle is approximately 5 years. A tree's location, species, and size affect how frequently it is inspected. Trees may be pruned out of cycle if the tree is impacting private property, the right-of-way such as road and sidewalk clearance, or if the tree represents a safety hazard. |
| |
|
| | Only City staff is allowed to prune a City-owned tree. If you suspect pruning or removing of a City tree is needed, please call (909) 350-6760. |
| |
|
| | To report a City tree you believe requires out of cycle pruning, please submit a request [link]. ",TRUE,TRUE,TRUE |
| | City Landscape,Trees,Trees,Who can remove tree limbs in power lines?,Who-can-remove-tree-limbs-in-power-lines,"The removal of trees in power lines requires specialized methods and training and is therefore performed only by Southern California Edison. |
| |
|
| | Please call Southern California Edison for information on tree maintenance.",NA,Who can remove tree limbs in power lines?,"The removal of trees in power lines requires specialized methods and training and is therefore performed only by Southern California Edison. |
| |
|
| | Please call Southern California Edison for information on tree maintenance.",TRUE,TRUE,TRUE |
| | City Landscape,City_Trees,Trees,How can I schedule a root inspection prior to starting a sidewalk repair?,How-can-I-schedule-a-root-inspection-prior-to-starting-a-sidewalk-repair,The City of Fontana maintains all public sidewalks. All tress affecting public sidewalks will be addressed by the City of Fontana. To report an issue please create a request [link].,STREETSWALK,How can I schedule a root inspection prior to starting a sidewalk repair?,The City of Fontana maintains all public sidewalks. All tress affecting public sidewalks will be addressed by the City of Fontana. To report an issue please create a request [link].,TRUE,TRUE,TRUE |
| | City Landscape,Streets,Streets,Who maintains City-owned landscaped areas like medians and streetscapes?,Who-maintains-City-owned-landscaped-areas-like-medians-and-streetscapes,"The City of Fontana is responsible for the maintenance and repair of public landscaping, including medians, special district-funded street frontages along arterial roadways, neighborhood gateways, and other public spaces. Routine landscape maintenance operations such as mowing, trimming, weeding, and irrigation are provided by contracted landscape maintenance companies. |
| |
|
| | To report concerns with water waste, vandalism, or general upkeep, please submit a request [link to Parks].",STREETSSCAPE,Who maintains City-owned landscaped areas like medians and streetscapes?,"The City of Fontana is responsible for the maintenance and repair of public landscaping, including medians, special district-funded street frontages along arterial roadways, neighborhood gateways, and other public spaces. Routine landscape maintenance operations such as mowing, trimming, weeding, and irrigation are provided by contracted landscape maintenance companies. |
| |
|
| | To report concerns with water waste, vandalism, or general upkeep, please submit a request [link to Parks].",TRUE,TRUE,TRUE |
| | Claims,General,City Clerk's Office,How do I file a claim against the City of Fontana?,How-do-I-file-a-claim-against-the-City-of-Fontana,"Print or fill out the ""CLAIM AGAINST THE |
| | CITY OF FONTANA"" https://www.fontana.org/314/Claims form and present to the City Clerk's Office. |
| | |
| | NOTE: Information entered in the form (such as Social Security Number) is not stored. Once you leave the screen, information is erased and information will need to be re-entered.",NA,How do I file a claim against the City of Fontana?,"Print or fill out the ""CLAIM AGAINST THE |
| | CITY OF FONTANA"" https://www.fontana.org/314/Claims form and present to the City Clerk's Office. |
| | |
| | NOTE: Information entered in the form (such as Social Security Number) is not stored. Once you leave the screen, information is erased and information will need to be re-entered.",TRUE,TRUE,TRUE |
| | Claims,General,City Clerk's Office,"How will I know that my claim has been received? |
| |
|
| | ","How-will-I-know-that-my-claim-has-been-received |
| | |
| | ",The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim.,NA,"How will I know that my claim has been received? |
| |
|
| | ",The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim.,TRUE,TRUE,TRUE |
| | Claims,General,City Clerk's Office,When will you tell me what my claims status is?,When-will-you-tell-me-what-my-claims-status-is,The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days.,NA,When will you tell me what my claims status is?,The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days.,TRUE,TRUE,TRUE |
| | Claims,General,City Clerk's Office,Who do I contact if I have questions about my claim?,Who-do-I-contact-if-I-have-questions-about-my-claim,"If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below. |
| | |
| | Contact Information: |
| | Carl Warren & Company |
| | 17862 N. 17th Street. |
| | (657) 622-4200 |
| |
|
| | Claims Adjustors: |
| | Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com |
| | Stephanie Carter | (909) 566-1588 | scarter@carwarren.com |
| | |
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| | ",NA,Who do I contact if I have questions about my claim?,"If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below. |
| | |
| | Contact Information: |
| | Carl Warren & Company |
| | 17862 N. 17th Street. |
| | (657) 622-4200 |
| |
|
| | Claims Adjustors: |
| | Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com |
| | Stephanie Carter | (909) 566-1588 | scarter@carwarren.com |
| | |
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| | ",TRUE,TRUE,TRUE |
| | Code Compliance Information,Code_Compliance,Code Compliance,How can I contact the Code Compliance Inspector?,How-can-I-contact-the-Code-Compliance-Inspector,"If your case has been assigned to the code compliance Inspector, call the inspector at their direct number. |
| |
|
| | If this is a new case/ complaint, you may contact the office (909) 854-8021",NA,How can I contact the Code Compliance Inspector?,"If your case has been assigned to the code compliance Inspector, call the inspector at their direct number. |
| |
|
| | If this is a new case/ complaint, you may contact the office (909) 854-8021",TRUE,TRUE,TRUE |
| | Dead Animal,Animal_Services,Animal Services,My pet died. Who can help?,My-pet-died---Who-can-help,Fontana Animal Services does not pick up deceased owned pets. Fontana Residents can take it to their local veterinarian or Riverside County Animal Shelter. Each location will asses their own set of fees.,NA,My pet died. Who can help?,Fontana Animal Services does not pick up deceased owned pets. Fontana Residents can take it to their local veterinarian or Riverside County Animal Shelter. Each location will asses their own set of fees.,TRUE,TRUE,TRUE |
| | Dead Animal,Animal_Services,Animal Services,Who removes dead animals in the street or sidewalk?,Who-removes-dead-animals-in-the-street-or-sidewalk,"Fontana City Animal Services Officer will respond to requests to remove a dead animal from the public right-of-way. The public right of way is defined as the sidewalk, street, or gutter. |
| |
|
| | To report a dead animal in the public right of way, please submit a request [link form to be built] or call (909) 350-7700.",ASDANIMAL,Who removes dead animals in the street or sidewalk?,"Fontana City Animal Services Officer will respond to requests to remove a dead animal from the public right-of-way. The public right of way is defined as the sidewalk, street, or gutter. |
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| | To report a dead animal in the public right of way, please submit a request [link form to be built] or call (909) 350-7700.",TRUE,TRUE,TRUE |
| | Dog Barking,Animal_Services,Animal Services,What can be done about excessive barking?,What-can-be-done-about-excessive-barking,"Municipal Noise Code, Fontana Municipal Code Section 18.63(B)(3) |
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| | Under this code, it is illegal to harbor or keep an animal that habitually barks, whines or makes loud noises in such a manner as to disturb the peace of the neighborhood. |
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| | While we try to educate the dog owner with possible solutions, it is unrealistic to think the problem can be rectified immediately. There are certainly some distractions that could be considered acceptable, such as cats, wildlife, trespassers, and playing. Even though there may be acceptable forms of barking, they will not necessarily be considered as an acceptable excuse for excessive or annoying barking. Please recognize that behavior modification is not an overnight occurrence, and that changing behavior will take time and patience. |
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| | We recommend that you speak with the dog owner about the problem and explain that the barking is disturbing. Many owners believe that if there are no complaints, then the neighbors are comfortable with the situation. Often, however, the owners are not home during the episodes and are completely unaware of the problem. |
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| | If barking continues, please call the non-emergency Police Department phone number (909)350-7700 and provide the following |
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| | • The exact address where the dog lives |
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| | • Your first and last name, as well as your mailing address. |
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| | Barking dog complaints will not be accepted anonymously. |
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| | You can also fill out a Service Request here (link) |
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| | After filing a complaint, the following will take place: |
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| | A notice will be mailed to the dog owner. The complainant's personal information is not provided to the dog owner at this point. The dog owner is given fourteen days to correct the habitual animal noise. On the fifteenth day of the dog owner being made aware of the noise complaint and if the noise complaint isn't modified to a reasonable level, you can contact Fontana Police Department Non-Emergency at (909) 350-7700 again. At this point the reporting party can request a Noise Complaint Document log. Noise Complaint Document log must be completed and returned to the Fontana Police Department with fifteen days. For the department to issue a citation on the complainant's behalf these forms are required. If when court action is required, the reporting party will be required to testify and convince a judge that the pet/property owner is in violation of the city code.",ASBARKING,What can be done about excessive barking?,"Municipal Noise Code, Fontana Municipal Code Section 18.63(B)(3) |
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| | Under this code, it is illegal to harbor or keep an animal that habitually barks, whines or makes loud noises in such a manner as to disturb the peace of the neighborhood. |
| | |
| | While we try to educate the dog owner with possible solutions, it is unrealistic to think the problem can be rectified immediately. There are certainly some distractions that could be considered acceptable, such as cats, wildlife, trespassers, and playing. Even though there may be acceptable forms of barking, they will not necessarily be considered as an acceptable excuse for excessive or annoying barking. Please recognize that behavior modification is not an overnight occurrence, and that changing behavior will take time and patience. |
| | |
| | We recommend that you speak with the dog owner about the problem and explain that the barking is disturbing. Many owners believe that if there are no complaints, then the neighbors are comfortable with the situation. Often, however, the owners are not home during the episodes and are completely unaware of the problem. |
| | |
| | If barking continues, please call the non-emergency Police Department phone number (909)350-7700 and provide the following |
| | |
| | • The exact address where the dog lives |
| | |
| | • Your first and last name, as well as your mailing address. |
| | |
| | Barking dog complaints will not be accepted anonymously. |
| | |
| | You can also fill out a Service Request here (link) |
| | |
| | After filing a complaint, the following will take place: |
| | |
| | A notice will be mailed to the dog owner. The complainant's personal information is not provided to the dog owner at this point. The dog owner is given fourteen days to correct the habitual animal noise. On the fifteenth day of the dog owner being made aware of the noise complaint and if the noise complaint isn't modified to a reasonable level, you can contact Fontana Police Department Non-Emergency at (909) 350-7700 again. At this point the reporting party can request a Noise Complaint Document log. Noise Complaint Document log must be completed and returned to the Fontana Police Department with fifteen days. For the department to issue a citation on the complainant's behalf these forms are required. If when court action is required, the reporting party will be required to testify and convince a judge that the pet/property owner is in violation of the city code.",TRUE,TRUE,TRUE |
| | Dumpsters,Waste_Services,Solid Waste,Can I contract with the City to provide commercial dumpster services?,Can-I-contract-with-the-City-to-provide-commercial-dumpster-services,Please contact Burrtec for more information: www.burrtec.com,NA,Can I contract with the City to provide commercial dumpster services?,Please contact Burrtec for more information: www.burrtec.com,TRUE,TRUE,TRUE |
| | Dumpsters,Waste_Services,Solid Waste,Is it mandatory to lock a commercial dumpster?,Is-it-mandatory-to-lock-a-commercial-dumpster,Burrtec is Fontana's solid waste company. Please contact Burrtec directly if you need assistance (http://www.burrtec.com),NA,Is it mandatory to lock a commercial dumpster?,Burrtec is Fontana's solid waste company. Please contact Burrtec directly if you need assistance (http://www.burrtec.com),TRUE,TRUE,TRUE |
| | Elections,General,City Clerk's Office,What Council District am I in?,What-Council-District-am-I-in,To find out your electoral district please see our district maps located here: https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ab21b5c5e592499f97f899b491138cc8,NA,What Council District am I in?,To find out your electoral district please see our district maps located here: https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ab21b5c5e592499f97f899b491138cc8,TRUE,TRUE,TRUE |
| | Elections,General,City Clerk's Office,How do I register to vote?,How-do-I-register-to-vote,"For voter registration, please visit the Secretary of State webpage at https://www.sos.ca.gov/elections",NA,How do I register to vote?,"For voter registration, please visit the Secretary of State webpage at https://www.sos.ca.gov/elections",TRUE,TRUE,TRUE |
| | Employment,General,General,Where can I get information regarding open positions with the City of Fontana?,Where-can-I-get-information-regarding-open-positions-with-the-City-of-Fontana,Click here to go to the City of Fontana's Careers website (https://www.governmentjobs.com/careers/fontanaCA),NA,Where can I get information regarding open positions with the City of Fontana?,Click here to go to the City of Fontana's Careers website (https://www.governmentjobs.com/careers/fontanaCA),TRUE,TRUE,TRUE |
| | Employment,General,General,Where can I get information regarding open positions with Kaiser Permanente?,Where-can-I-get-information-regarding-open-positions-with-Kaiser-Permanente,Click here to go to Kaiser Permanente's Careers website (https://www.kaiserpermanentejobs.org/?kp_shortcut_referrer=kp.org/careers),NA,Where can I get information regarding open positions with Kaiser Permanente?,Click here to go to Kaiser Permanente's Careers website (https://www.kaiserpermanentejobs.org/?kp_shortcut_referrer=kp.org/careers),TRUE,TRUE,TRUE |
| | Employment,General,General,How do I volunteer with the City of Fontana?,How-do-I-volunteer-with-the-City-of-Fontana,Everyone benefits when someone chooses to volunteer! Volunteers are essential to providing quality services to our community. Volunteer opportunities exist throughout the City of Fontana from administration to recreation. Please click on the link to see opportunities that are available to you as well as download an application. (https://www.fontana.org/327/Volunteers),NA,How do I volunteer with the City of Fontana?,Everyone benefits when someone chooses to volunteer! Volunteers are essential to providing quality services to our community. Volunteer opportunities exist throughout the City of Fontana from administration to recreation. Please click on the link to see opportunities that are available to you as well as download an application. (https://www.fontana.org/327/Volunteers),TRUE,TRUE,TRUE |
| | Employment,General,General,Where can I get EDD information?,Where-can-I-get-EDD-information,Please visit https://edd.ca.gov/,NA,Where can I get EDD information?,Please visit https://edd.ca.gov/,TRUE,TRUE,TRUE |
| | "E-waste, Medications, Sharps Disposal",Waste_Services,Solid Waste,"How can I schedule an E-waste/Electronics Pickup, Chemicals, medications and Sharps?",How-can-I-schedule-an-E-waste-Electronics-Pickup--Chemicals--medications-and-Sharps,Please visit our e-waste website here for more information: https://www.fontana.org/606/Electronic-Collection]. ,NA,"How can I schedule an E-waste/Electronics Pickup, Chemicals, medications and Sharps?",Please visit our e-waste website here for more information: https://www.fontana.org/606/Electronic-Collection]. ,TRUE,TRUE,TRUE |
| | Fencing,Code_Compliance,Code Compliance,Can a commercial property be fenced?,Can-a-commercial-property-be-fenced,A permit may be required for fences on or around a commercial property.,NA,Can a commercial property be fenced?,A permit may be required for fences on or around a commercial property.,TRUE,TRUE,TRUE |
| | Fencing,Building_and_Planning,Building,Is fencing required around a pool?,Is-fencing-required-around-a-pool,"Yes, the City's fencing requirements may be located on the Building & Safety webpage at (link: https://www.fontana.org/DocumentCenter/View/30802/Swimming-Pool-Fencing-Requirements)",NA,Is fencing required around a pool?,"Yes, the City's fencing requirements may be located on the Building & Safety webpage at (link: https://www.fontana.org/DocumentCenter/View/30802/Swimming-Pool-Fencing-Requirements)",TRUE,TRUE,TRUE |
| | Fontana activities and programs,Recreation,Recreation,"Where can I find information about all City of Fontana classes, activities, programs, and events?",Where-can-I-find-information-about-all-City-of-Fontana-classes--activities--programs--and-events,"A listing of our city classes, activities, programs, and events can be found online by visiting our website at http://www.fontanarecreation.org and selecting the “registrationâ€.",NA,"Where can I find information about all City of Fontana classes, activities, programs, and events?","A listing of our city classes, activities, programs, and events can be found online by visiting our website at http://www.fontanarecreation.org and selecting the “registrationâ€.",TRUE,TRUE,TRUE |
| | Fontana activities and programs,Recreation,Recreation,"I want to enroll my child in gymnastics class, there's no way to do it online.",I-want-to-enroll-my-child-in-gymnastics-class--there-s-no-way-to-do-it-online-,Registrations for gymnastics can only be done in person at the location the class will be held.,NA,"I want to enroll my child in gymnastics class, there's no way to do it online.",Registrations for gymnastics can only be done in person at the location the class will be held.,TRUE,TRUE,TRUE |
| | Fontana activities and programs,Recreation,Recreation,"I want to hold an event at a park for my organization, what do I need to do?",I-want-to-hold-an-event-at-a-park-for-my-organization--what-do-I-need-to-do,"To hold an organized event at a park, a Special Events Application is necessary. The application can be found on our website at http://www.fontanarecreation.org, as well as more information about the process, or at the Community Services Office. For more information, please contact the Special Events division at (909) 349-6953.",NA,"I want to hold an event at a park for my organization, what do I need to do?","To hold an organized event at a park, a Special Events Application is necessary. The application can be found on our website at http://www.fontanarecreation.org, as well as more information about the process, or at the Community Services Office. For more information, please contact the Special Events division at (909) 349-6953.",TRUE,TRUE,TRUE |
| | Fontana activities and programs,General,Recreation,Can I fulfill court-mandated community service hours with the Community Services Department?,Can-I-fulfill-court-mandated-community-service-hours-with-the-Community-Services-Department,"No, we only offer volunteer hours.",NA,Can I fulfill court-mandated community service hours with the Community Services Department?,"No, we only offer volunteer hours.",TRUE,TRUE,TRUE |
| | Fontana activities and programs,Recreation,Recreation,Where can I find the City of Fontana Activities Brochure?,Where-can-I-find-the-City-of-Fontana-Activities-Brochure,The Activities Brochure can be found at any City of Fontana community center or online by visiting our website at www.fontanarecreation.org,NA,Where can I find the City of Fontana Activities Brochure?,The Activities Brochure can be found at any City of Fontana community center or online by visiting our website at www.fontanarecreation.org,TRUE,TRUE,TRUE |
| | Garbage Cans,Waste_Services,Solid Waste,"I am missing a garbage, recycle, or lawn can. Will the City deliver a replacement?",I-am-missing-a-garbage--recycle--or-lawn-can--Will-the-City-deliver-a-replacement,"The City will replace a missing container free of charge. |
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| | Property owners may order additional containers at the following rates: |
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| | Additional Garbage container, monthly |
| | • 96 Gallon - $X.XX |
| | • 64 Gallon - $X.XX |
| | • 32 Gallon - $X.XX |
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| | Additional Recycle container, monthly |
| | • $X.XX regardless of size |
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| | Additional Lawn & Garden/Organics container, monthly |
| | • 90 Gallon- $X.XX |
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| | To request a replacement or additional garbage, recycle, or lawn container, please submit a request [link]. ",TBD,"I am missing a garbage, recycle, or lawn can. Will the City deliver a replacement?","The City will replace a missing container free of charge. |
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|
| | Property owners may order additional containers at the following rates: |
| |
|
| | Additional Garbage container, monthly |
| | • 96 Gallon - $X.XX |
| | • 64 Gallon - $X.XX |
| | • 32 Gallon - $X.XX |
| |
|
| | Additional Recycle container, monthly |
| | • $X.XX regardless of size |
| |
|
| | Additional Lawn & Garden/Organics container, monthly |
| | • 90 Gallon- $X.XX |
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| | To request a replacement or additional garbage, recycle, or lawn container, please submit a request [link]. ",TRUE,TRUE,TRUE |
| | Garbage Cans,Waste_Services,Solid Waste,"How can I change the size of my garbage, recycle, or lawn, and garden can?",How-can-I-change-the-size-of-my-garbage--recycle--or-lawn--and-garden-can,"For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com",NA,"How can I change the size of my garbage, recycle, or lawn, and garden can?","For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com",TRUE,TRUE,TRUE |
| | Garbage Truck Noise,Waste_Services,Solid Waste,How can I submit a complaint about garbage truck noise?,How-can-I-submit-a-complaint-about-garbage-truck-noise,Complaints regrading trash pickup trucks should be logged against Burrtec: www.burrtec.com,NA,How can I submit a complaint about garbage truck noise?,Complaints regrading trash pickup trucks should be logged against Burrtec: www.burrtec.com,TRUE,TRUE,TRUE |
| | Graffiti,Code_Compliance,Code Compliance,What can I do about graffiti in my neighborhood or on my property? ,What-can-I-do-about-graffiti-in-my-neighborhood-or-on-my-property-,"Graffiti is a crime and graffiti in progress should be reported to the Fontana Police Department immediately. If you witness graffiti in progress, please call non-emergency police at (909) 350-7700. |
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| | If you see graffiti on public property, please contact Public Works at (909) 350-6760. If you see graffiti on a private property, please submit a request here.",CODEGRAF,What can I do about graffiti in my neighborhood or on my property? ,"Graffiti is a crime and graffiti in progress should be reported to the Fontana Police Department immediately. If you witness graffiti in progress, please call non-emergency police at (909) 350-7700. |
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| | If you see graffiti on public property, please contact Public Works at (909) 350-6760. If you see graffiti on a private property, please submit a request here.",TRUE,TRUE,TRUE |
| | Handicap Placards,Public_Safety,Police,I have a valid placard-holder but I received a fine. What can I do?,I-have-a-valid-placard-holder-but-I-received-a-fine---What-can-I-do,To file a Late Collision report involving a Hit & Run please visit our website at fontana.org. To file any other Late Collision report please visit the front lobby.,,I have a valid placard-holder but I received a fine. What can I do?,To file a Late Collision report involving a Hit & Run please visit our website at fontana.org. To file any other Late Collision report please visit the front lobby.,TRUE,TRUE,TRUE |
| | Hazardous Waste Disposal,Waste_Services,Solid Waste,How can I dispose of hazardous waste?,How-can-I-dispose-of-hazardous-waste,"Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers. These products may contain corrosive, toxic, ignitable, or reactive ingredients and are considered household hazardous waste (HHW). |
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| | To get more information about household hazardous waste and other eWaste information, visit our website: https://www.fontana.org/606/Electronic-Collection",NA,How can I dispose of hazardous waste?,"Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers. These products may contain corrosive, toxic, ignitable, or reactive ingredients and are considered household hazardous waste (HHW). |
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| | To get more information about household hazardous waste and other eWaste information, visit our website: https://www.fontana.org/606/Electronic-Collection",TRUE,TRUE,TRUE |
| | Home Business,Code_Compliance,Code Compliance,Do home-based businesses require a license?,Do-home-based-businesses-require-a-license,"Businesses located at a residential address within city limits must obtain and maintain a home occupation permit. |
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| | However, businesses with inventory, employees and customers are not allowed. |
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| | Visit here to get a permit. https://bl.fontana.org",NA,Do home-based businesses require a license?,"Businesses located at a residential address within city limits must obtain and maintain a home occupation permit. |
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| | However, businesses with inventory, employees and customers are not allowed. |
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| | Visit here to get a permit. https://bl.fontana.org/",TRUE,TRUE,TRUE |
| | Homelessness,Homeless_Camp,Homelessness,What should I do if I see someone in the street asking for money?,What-should-I-do-if-I-see-someone-in-the-street-asking-for-money,Pedestrians in the roadway pose a lot of hazards including traffic collisions and assaults. It is very dangerous and illegal. The City of Fontana and the Fontana Police Department encourage you NOT to give money to someone putting themselves in harms way and instead give to a non-profit group that offer support to those in need. Please do not stop in traffic lanes to give someone something. If you see someone in the roadway causing a hazard you should notify the Fontana Police Department traffic unit when it is safe to do so (909) 350-7700.,NA,What should I do if I see someone in the street asking for money?,Pedestrians in the roadway pose a lot of hazards including traffic collisions and assaults. It is very dangerous and illegal. The City of Fontana and the Fontana Police Department encourage you NOT to give money to someone putting themselves in harms way and instead give to a non-profit group that offer support to those in need. Please do not stop in traffic lanes to give someone something. If you see someone in the roadway causing a hazard you should notify the Fontana Police Department traffic unit when it is safe to do so (909) 350-7700.,TRUE,TRUE,TRUE |
| | Homelessness,Homeless_Camp,Homelessness,What do I do if I see trash left behind from a camp or homeless person?,What-do-I-do-if-I-see-trash-left-behind-from-a-camp-or-homeless-person,"Trash can pose a hazard and should not be handled unless you know what it is. If you see trash or rubbish left behind from a homeless individual or camp, you should notify the City of Fontana Public Works Department for removal by clicking here.",HOMELESSCLEANUP,What do I do if I see trash left behind from a camp or homeless person?,"Trash can pose a hazard and should not be handled unless you know what it is. If you see trash or rubbish left behind from a homeless individual or camp, you should notify the City of Fontana Public Works Department for removal by clicking here.",TRUE,TRUE,TRUE |
| | Homelessness,Homeless_Camp,Homelessness,What should I do if someone is sleeping on a sidewalk or obstructing a business?,What-should-I-do-if-someone-is-sleeping-on-a-sidewalk-or-obstructing-a-business,"Although most homeless residents do not pose a threat, someone being awoken from a deep sleep could be startled and defensive. If you see someone asleep and you are concerned about their safety or they are posing a hazard, you should contact the Fontana Police Department's MET Team. 909-350-7700",,What should I do if someone is sleeping on a sidewalk or obstructing a business?,"Although most homeless residents do not pose a threat, someone being awoken from a deep sleep could be startled and defensive. If you see someone asleep and you are concerned about their safety or they are posing a hazard, you should contact the Fontana Police Department's MET Team. 909-350-7700",TRUE,TRUE,TRUE |
| | Homelessness,Homeless_Camp,Homelessness,What should I do if I see a tent set up near my house?,What-should-I-do-if-I-see-a-tent-set-up-near-my-house,"The City of Fontana is concerned with the quality of life for all its residents. There are ordinances established to keep residents safe. If you see a tent being set up on public property you should contact the Fontana Police Department's MET team. The MET team is a specialized unit that specializes in quality-of-life issues as well as enforcing city ordinances, state and federal laws. The MET team also works closely with SWAG- Social Workers Action Group as well as several non-profit groups to offer support and assistance to those in need.",HOMELESSREPORT,What should I do if I see a tent set up near my house?,"The City of Fontana is concerned with the quality of life for all its residents. There are ordinances established to keep residents safe. If you see a tent being set up on public property you should contact the Fontana Police Department's MET team. The MET team is a specialized unit that specializes in quality-of-life issues as well as enforcing city ordinances, state and federal laws. The MET team also works closely with SWAG- Social Workers Action Group as well as several non-profit groups to offer support and assistance to those in need.",TRUE,TRUE,TRUE |
| | Household Junk Pickup,Waste_Services,Solid Waste,How can I schedule a household junk pick-up?,How-can-I-schedule-a-household-junk-pick-up,Please contact Burrtec directly to schedule a pickup: www.burrtec.om,NA,How can I schedule a household junk pick-up?,Please contact Burrtec directly to schedule a pickup: www.burrtec.om,TRUE,TRUE,TRUE |
| | Household Junk Pickup,Waste_Services,Solid Waste,"I've used my free junk appointments, can I pay for a pickup?",I-ve-used-my-free-junk-appointments--can-I-pay-for-a-pickup,Please contact Burrtec directly: www.burrtec.om,NA,"I've used my free junk appointments, can I pay for a pickup?",Please contact Burrtec directly: www.burrtec.om,TRUE,TRUE,TRUE |
| | Household Junk Pickup,Waste_Services,Solid Waste,Can a household junk pick up be scheduled if I live on a private street?,Can-a-household-junk-pick-up-be-scheduled-if-I-live-on-a-private-street,Please contact Burrtec for more information: www.burrtec.com,NA,Can a household junk pick up be scheduled if I live on a private street?,Please contact Burrtec for more information: www.burrtec.com,TRUE,TRUE,TRUE |
| | Housing,Code_Compliance,Code Compliance,Can the City enforce City code at a rental property?,Can-the-City-enforce-City-code-at-a-rental-property,"Yes, The City of Fontana will enforce the city municipal codes. Please submit a request here.",CODEHOUSEC,Can the City enforce City code at a rental property?,"Yes, The City of Fontana will enforce the city municipal codes. Please submit a request here.",TRUE,TRUE,TRUE |
| | Housing,Code_Compliance,Code Compliance,Is there a requirement to maintain a vacant property?,Is-there-a-requirement-to-maintain-a-vacant-property,"Property owners must comply with City code standards. The property must be free of trash, junk, debris, and graffiti on the property. |
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| | To report an unkept vacant property, please submit a request.",CODEHOUSEC,Is there a requirement to maintain a vacant property?,"Property owners must comply with City code standards. The property must be free of trash, junk, debris, and graffiti on the property. |
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| | To report an unkept vacant property, please submit a request.",TRUE,TRUE,TRUE |
| | Illegal Activity,Public_Safety,PD,How can I report criminal activity taking place at a park?,How-can-I-report-criminal-activity-taking-place-at-a-park,"If you observe criminal activity, emergency or life-threatening event in a City park, please dial 911.",NA,How can I report criminal activity taking place at a park?,"If you observe criminal activity, emergency or life-threatening event in a City park, please dial 911.",TRUE,TRUE,TRUE |
| | Illegal Activity,Parks,Parks,Is drinking or smoking allowed in City parks?,Is-drinking-or-smoking-allowed-in-City-parks,"The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times. |
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| | To report this activity call (909) 350-7700. ",NA,Is drinking or smoking allowed in City parks?,"The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times. |
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| | To report this activity call (909) 350-7700. ",TRUE,TRUE,TRUE |
| | Illegal Dumping,Waste_Services,Solid Waste,How does the City address illegal dumping?,How-does-the-City-address-illegal-dumping,"Illegal dumping is a crime and a blight on our neighborhoods. |
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| | If you see a pile of debris on a public street- don't wait - report it. Piles left behind frequently become dumping grounds for additional material. The faster the problem is reported, the sooner enforcement and removal can begin. |
| | |
| | If you witness illegal dumping in progress, please note the license plate, vehicle make and model, and description of the violator and notify non-emergency police at (909) 350-6067. |
| | |
| | You may submit a request to clean up here (link).",STREETSDUMP,How does the City address illegal dumping?,"Illegal dumping is a crime and a blight on our neighborhoods. |
| | |
| | If you see a pile of debris on a public street- don't wait - report it. Piles left behind frequently become dumping grounds for additional material. The faster the problem is reported, the sooner enforcement and removal can begin. |
| | |
| | If you witness illegal dumping in progress, please note the license plate, vehicle make and model, and description of the violator and notify non-emergency police at (909) 350-6067. |
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|
| | You may submit a request to clean up here (link).",TRUE,TRUE,TRUE |
| | Illegal Parking,Public_Safety,Police,Are parked vehicles allowed to block a driveway?,Are-parked-vehicles-allowed-to-block-a-driveway,"A parked vehicle may not block a driveway. |
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| | If your driveway is being blocked by a vehicle, and you would like it towed, please contact non-emergency police at (909) 350-7700.",NA,Are parked vehicles allowed to block a driveway?,"A parked vehicle may not block a driveway. |
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| | If your driveway is being blocked by a vehicle, and you would like it towed, please contact non-emergency police at (909) 350-7700.",TRUE,TRUE,TRUE |
| | Illegal Parking,Code_Compliance,Code Compliance,"Can a vehicle be parked on grass, dirt or gravel?",Can-a-vehicle-be-parked-on-grass--dirt-or-gravel,"It is against City code to park a vehicle on an unimproved surface regardless of whether the vehicle is visible from the street. An unimproved surface includes but is not limited to, lawn, dirt, gravel, or anything other than a cemented area. |
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| | To report a vehicle parked on an unimproved surface please submit a request",CODEVHCUNPAVED,"Can a vehicle be parked on grass, dirt or gravel?","It is against City code to park a vehicle on an unimproved surface regardless of whether the vehicle is visible from the street. An unimproved surface includes but is not limited to, lawn, dirt, gravel, or anything other than a cemented area. |
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| | To report a vehicle parked on an unimproved surface please submit a request",TRUE,TRUE,TRUE |
| | Illegal Parking,Public_Safety,Police,Can I block the street to prevent or reserve parking?,Can-I-block-the-street-to-prevent-or-reserve-parking,"The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued. Placing trash cans, signs, or other objects to save parking is prohibited. |
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| | To report a public street being illegally blocked, please call (909) 350-7700. ",NA,Can I block the street to prevent or reserve parking?,"The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued. Placing trash cans, signs, or other objects to save parking is prohibited. |
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| | To report a public street being illegally blocked, please call (909) 350-7700. ",TRUE,TRUE,TRUE |
| | Illegal Parking,Code_Compliance,Code Compliance,Can an inoperable or junk vehicle be stored on a driveway?,Can-an-inoperable-or-junk-vehicle-be-stored-on-a-driveway,"Inoperative, wrecked or dismantled vehicles can inspire negative perceptions about a neighborhood, and affect property values as well as safety. |
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| | City code prohibits storing an inoperable or junk vehicle in a driveway or on the property visible from public view. |
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| | Storage of an unattractive vehicle is not a violation as long as the vehicle is capable of being driven. |
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| | To report an inoperable or junk vehicle please submit a request.",CODEOFFVEHIC,Can an inoperable or junk vehicle be stored on a driveway?,"Inoperative, wrecked or dismantled vehicles can inspire negative perceptions about a neighborhood, and affect property values as well as safety. |
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| | City code prohibits storing an inoperable or junk vehicle in a driveway or on the property visible from public view. |
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| | Storage of an unattractive vehicle is not a violation as long as the vehicle is capable of being driven. |
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| | To report an inoperable or junk vehicle please submit a request.",TRUE,TRUE,TRUE |
| | Illegal Parking,Code_Compliance,Code Compliance,How long can a vehicle be parked on the street? When is it considered abandoned?,How-long-can-a-vehicle-be-parked-on-the-street-When-is-it-considered-abandoned,"A vehicle is allowed to be parked along a public street, so long as it is in compliance with area parking regulations and is not blocking a driveway, fire hydrant, or parked too close to a stop sign. |
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| | Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving. Vehicles must be driven at least every 72 hours if parked on the street. Simply moving a vehicle a few feet does not qualify as driving the vehicle. Vehicles parked on a public street may be towed immediately if wrecked or dismantled or more than six (6) months out of registration. |
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| | Unattached trailers may be parked on a public street for up to 4 hours. |
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| | Vehicles abandoned on private property are the responsibility of the property owner and must be towed at the property owner's expense. |
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| | To report an abandoned vehicle, please submit a request.",CODEABAND72HRS,How long can a vehicle be parked on the street? When is it considered abandoned?,"A vehicle is allowed to be parked along a public street, so long as it is in compliance with area parking regulations and is not blocking a driveway, fire hydrant, or parked too close to a stop sign. |
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| | Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving. Vehicles must be driven at least every 72 hours if parked on the street. Simply moving a vehicle a few feet does not qualify as driving the vehicle. Vehicles parked on a public street may be towed immediately if wrecked or dismantled or more than six (6) months out of registration. |
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| | Unattached trailers may be parked on a public street for up to 4 hours. |
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| | Vehicles abandoned on private property are the responsibility of the property owner and must be towed at the property owner's expense. |
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| | To report an abandoned vehicle, please submit a request.",TRUE,TRUE,TRUE |
| | Illegal Parking,Code_Compliance,Code Compliance,Can commercial vehicles be stored in residential properties?,Can-commercial-vehicles-be-stored-in-residential-properties,Parking and storage of commercial vehicles are not allowed in residential areas. To report a commercial vehicle parked or stored in a residential area please click here.,CODECMRCLVHCL,Can commercial vehicles be stored in residential properties?,Parking and storage of commercial vehicles are not allowed in residential areas. To report a commercial vehicle parked or stored in a residential area please click here.,TRUE,TRUE,TRUE |
| | Impounded Vehicle,Public_Safety,Police,How can I get my impounded vehicle back?,How-can-I-get-my-impounded-vehicle-back,"Only the tow company can release your vehicle |
| | If you do not know what tow company has your vehicle, contact Records at (909) 356-7103. |
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| | Have your license plate number available when you call |
| | • Contact the tow company directly to get your vehicle released |
| | Tow company information can be found here (https://www.fontana.org/208/Traffic-Unit) |
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| | The Registered Owner Must: |
| | • Present someone with a valid driver's license to drive the vehicle |
| | • Provide proof of ownership of the vehicle (i.e., registration paperwork) |
| | • Pay the impound fees required by the tow company",NA,How can I get my impounded vehicle back?,"Only the tow company can release your vehicle |
| | If you do not know what tow company has your vehicle, contact Records at (909) 356-7103. |
| | |
| | Have your license plate number available when you call |
| | • Contact the tow company directly to get your vehicle released |
| | Tow company information can be found here (https://www.fontana.org/208/Traffic-Unit) |
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| | The Registered Owner Must: |
| | • Present someone with a valid driver's license to drive the vehicle |
| | • Provide proof of ownership of the vehicle (i.e., registration paperwork) |
| | • Pay the impound fees required by the tow company",TRUE,TRUE,TRUE |
| | Inflatable bouncers,Parks,Community Services,Can I bring a bouncer to the park when I rent a park shelter?,Can-I-bring-a-bouncer-to-the-park-when-I-rent-a-park-shelter,"Yes! To have a bouncer for your shelter reservation, you would need to pay the bouncer permit fee ($26) and have the bouncer company, from which you will purchase the bouncer, provide the Community Services Department with a certificate of liability insurance. The certificate of insurance must be received by the Community Services Department no later than two weeks prior to the shelter reservation date. |
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| | Note: Generator or source of power will be needed to power the bouncer.",NA,Can I bring a bouncer to the park when I rent a park shelter?,"Yes! To have a bouncer for your shelter reservation, you would need to pay the bouncer permit fee ($26) and have the bouncer company, from which you will purchase the bouncer, provide the Community Services Department with a certificate of liability insurance. The certificate of insurance must be received by the Community Services Department no later than two weeks prior to the shelter reservation date. |
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| | Note: Generator or source of power will be needed to power the bouncer.",TRUE,TRUE,TRUE |
| | Junk/Debris,Code_Compliance,Code Compliance,"A property in my neighborhood is neglected, and storing junk and debris. What can be done?",A-property-in-my-neighborhood-is-neglected--and-storing-junk-and-debris--What-can-be-done,"Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance. Neglect can include, but not limited to accumulation of junk and debris on the property, including furniture, automotive parts, household belongings, and a general accumulation of excessive trash. If you'd like to submit a request, please click here.",CODEJUNK,"A property in my neighborhood is neglected, and storing junk and debris. What can be done?","Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance. Neglect can include, but not limited to accumulation of junk and debris on the property, including furniture, automotive parts, household belongings, and a general accumulation of excessive trash. If you'd like to submit a request, please click here.",TRUE,TRUE,TRUE |
| | Junk/Debris,Streets,Streets,How can I report junk or debris in the public right of ways?,How-can-I-report-junk-or-debris-in-the-public-right-of-ways,"Occasionally, junk or debris is dumped in the public right of ways making for dangerous condition. These conditions should be reported so that a City crew can respond and remove the material. |
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| | To report junk or debris in a public right of way, please submit a request [link to request]. ",CODEJUNK,How can I report junk or debris in the public right of ways?,"Occasionally, junk or debris is dumped in the public right of ways making for dangerous condition. These conditions should be reported so that a City crew can respond and remove the material. |
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| | To report junk or debris in a public right of way, please submit a request [link to request]. ",TRUE,TRUE,TRUE |
| | Land Zoning,Business_Assistance,Business Assistance,Where can I find information about land use and zoning and what can be built on a piece of property in Fontana?,Where-can-I-find-information-about-land-use-and-zoning-and-what-can-be-built-on-a-piece-of-property-in-Fontana,You can find the land use map on the City's website by clicking here https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ecc67f90c51440eca0d17fd5a6e59c92 or call the Planning Division at (909) 350-6718 and a member of the Planning Division staff would be happy to assist you.,NA,Where can I find information about land use and zoning and what can be built on a piece of property in Fontana?,You can find the land use map on the City's website by clicking here https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ecc67f90c51440eca0d17fd5a6e59c92 or call the Planning Division at (909) 350-6718 and a member of the Planning Division staff would be happy to assist you.,TRUE,TRUE,TRUE |
| | Legislative meetings,General,City Clerk's Office,When does City Council meet?,When-does-City-Council-meet,The City Council meet on the 2nd and 4th Tuesday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/69/City-Council,NA,When does City Council meet?,The City Council meet on the 2nd and 4th Tuesday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/69/City-Council,TRUE,TRUE,TRUE |
| | Legislative meetings,General,City Clerk's Office,When does Planning Commission meet?,When-does-Planning-Commission-meet,The Planning Commission meet on the 1st and 3rd Tuesday of the month at 6:00 p.m. Please visit this website for more information. https://www.fontana.org/850/Planning-Commission,NA,When does Planning Commission meet?,The Planning Commission meet on the 1st and 3rd Tuesday of the month at 6:00 p.m. Please visit this website for more information. https://www.fontana.org/850/Planning-Commission,TRUE,TRUE,TRUE |
| | Legislative meetings,General,City Clerk's Office,"When does Parks, Community, and Human Services Commission meet?",When-does-Parks--Community--and-Human-Services-Commission-meet,"The Parks, Community, and Human Services Commission meet the 4th Thursday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/163/Parks-Community-and-Human-Services-Commi",NA,"When does Parks, Community, and Human Services Commission meet?","The Parks, Community, and Human Services Commission meet the 4th Thursday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/163/Parks-Community-and-Human-Services-Commi",TRUE,TRUE,TRUE |
| | Legislative meetings,General,City Clerk's Office,How do I submit written correspondence on an agenda item being taken to City Council? ,How-do-I-submit-written-correspondence-on-an-agenda-item-being-taken-to-City-Council-,Please submit your written correspondence no later than 5:00 p.m. on the day of the meeting. *All correspondences will be distributed to the City Council prior to the meeting and placed on the final record. No written correspondence will be read aloud during the meeting. ,,How do I submit written correspondence on an agenda item being taken to City Council? ,Please submit your written correspondence no later than 5:00 p.m. on the day of the meeting. *All correspondences will be distributed to the City Council prior to the meeting and placed on the final record. No written correspondence will be read aloud during the meeting. ,TRUE,TRUE,TRUE |
| | Loose Dog/Animal,Animal_Services,Animal Services,"My neighbor's dog is always loose, what can I do?",My-neighbor-s-dog-is-always-loose--what-can-I-do,"To report an unleashed dog that is not acting aggressively, please submit a request [link]. If loose dog is acting aggressive, please call Fontana Police Department dispatch at (909) 350-7700.",ASSTRAY,"My neighbor's dog is always loose, what can I do?","To report an unleashed dog that is not acting aggressively, please submit a request [link]. If loose dog is acting aggressive, please call Fontana Police Department dispatch at (909) 350-7700.",TRUE,TRUE,TRUE |
| | Loose Dog/Animal,Animal_Services,Animal Services,Can I report an animal running in traffic?,Can-I-report-an-animal-running-in-traffic,"Fontana Animal Services will respond to a report of an animal running in traffic. To report an animal in traffic, please call (909) 350-7700 so that we can address this situation immediately.",NA,Can I report an animal running in traffic?,"Fontana Animal Services will respond to a report of an animal running in traffic. To report an animal in traffic, please call (909) 350-7700 so that we can address this situation immediately.",TRUE,TRUE,TRUE |
| | Lost and Found,Parks,Parks,"I think I lost a personal item at a City park, where can I check to see if it's been found?",I-think-I-lost-a-personal-item-at-a-City-park--where-can-I-check-to-see-if-it-s-been-found,"If you believe you lost an item at a City park, please call (909) 350-6760 to check to see if it's been found.",NA,"I think I lost a personal item at a City park, where can I check to see if it's been found?","If you believe you lost an item at a City park, please call (909) 350-6760 to check to see if it's been found.",TRUE,TRUE,TRUE |
| | Lost/Stolen Pet,Animal_Services,Animal Services,Is there a fee for claiming a lost pet at the Riverside County Animal Shelter?,Is-there-a-fee-for-claiming-a-lost-pet-at-the-Riverside-County-Animal-Shelter,"It is the goal of the City to reunite lost pets with their owners. When an animal has been impounded at the Riverside County Animal Shelter, a fee may be imposed before the animal is released to its owner. Fees are based on several factors and will be determined when the animal is picked up.",NA,Is there a fee for claiming a lost pet at the Riverside County Animal Shelter?,"It is the goal of the City to reunite lost pets with their owners. When an animal has been impounded at the Riverside County Animal Shelter, a fee may be imposed before the animal is released to its owner. Fees are based on several factors and will be determined when the animal is picked up.",TRUE,TRUE,TRUE |
| | Lost/Stolen Pet,Animal_Services,Animal Services,I found a pet. What should I do?,I-found-a-pet--What-should-I-do,"If you should find a pet and you cannot hold on to it immediately call Fontana Police Department dispatch at (909) 350-7700. Or if you are able to safely contain it and hold it overnight, please call Fontana Police Department dispatch in the morning so it can be picked up at that time. If you can safely transport the pet to the Riverside County Animal Shelter, please do so at 6851 Van Buren Boulevard, Jurupa Valley, CA 92509.",NA,I found a pet. What should I do?,"If you should find a pet and you cannot hold on to it immediately call Fontana Police Department dispatch at (909) 350-7700. Or if you are able to safely contain it and hold it overnight, please call Fontana Police Department dispatch in the morning so it can be picked up at that time. If you can safely transport the pet to the Riverside County Animal Shelter, please do so at 6851 Van Buren Boulevard, Jurupa Valley, CA 92509.",TRUE,TRUE,TRUE |
| | Lost/Stolen Pet,Animal_Services,Animal Services,My pet was stolen. Can you help?,My-pet-was-stolen--Can-you-help,"Animal Control is unable to assist with concerns regarding a stolen pet. Since pets are considered property and should be reported as stolen to the Fontana Police. |
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| | To report a stolen pet please call the non-emergency police line at (909) 350-7700.",NA,My pet was stolen. Can you help?,"Animal Control is unable to assist with concerns regarding a stolen pet. Since pets are considered property and should be reported as stolen to the Fontana Police. |
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| | To report a stolen pet please call the non-emergency police line at (909) 350-7700.",TRUE,TRUE,TRUE |
| | Lost/Stolen Pet,Animal_Services,Animal Services,Can you help me find a lost pet?,Can-you-help-me-find-a-lost-pet,"It is the owner's responsibility to contact the local shelters and check for a lost pet. If you are looking for your lost pet, do NOT completely rely on the Riverside County Animal Shelter's website. The online listing are simply one tool to assist you if you are unable to visit the shelter on a specific day. |
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| | https://www.rcdas.org/index.php/lost-found-pets/lost-your-pet",NA,Can you help me find a lost pet?,"It is the owner's responsibility to contact the local shelters and check for a lost pet. If you are looking for your lost pet, do NOT completely rely on the Riverside County Animal Shelter's website. The online listing are simply one tool to assist you if you are unable to visit the shelter on a specific day. |
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| | https://www.rcdas.org/index.php/lost-found-pets/lost-your-pet",TRUE,TRUE,TRUE |
| | Manhole Issues,Sewer,Sewer,Can a missing or damaged manhole cover be replaced?,Can-a-missing-or-damaged-manhole-cover-be-replaced,"Manhole covers in the roadway, provide access for City crews into the sewer/storm drain system. |
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| | Missing manhole covers pose a public emergency. During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call (909) 350-7700.",NA,Can a missing or damaged manhole cover be replaced?,"Manhole covers in the roadway, provide access for City crews into the sewer/storm drain system. |
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| | Missing manhole covers pose a public emergency. During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call (909) 350-7700.",TRUE,TRUE,TRUE |
| | Marriage licenses,General,Recreation,I got married here a long time ago and I would like to get my marriage license.,I-got-married-here-a-long-time-ago-and-I-would-like-to-get-my-marriage-license-,You can obtain you marriage license at the San Bernardino County Clerk's Office. (https://arc.sbcounty.gov/marriage),NA,I got married here a long time ago and I would like to get my marriage license.,You can obtain you marriage license at the San Bernardino County Clerk's Office. (https://arc.sbcounty.gov/marriage/),TRUE,TRUE,TRUE |
| | Microchip Pet,Animal_Services,Animal Services,Where can I microchip my pet?,Where-can-I-microchip-my-pet,Any local veterinarian can help with microchipping. Each location will asses their own set of fees.,NA,Where can I microchip my pet?,Any local veterinarian can help with microchipping. Each location will asses their own set of fees.,TRUE,TRUE,TRUE |
| | Motor Oil Disposal,Waste_Services,Solid Waste,How can I dispose of used motor oil?,How-can-I-dispose-of-used-motor-oil,"Please visit the Curbside Used Oil & Filter Collection for information: Build Service request like this https://www.fontana.org/FormCenter/Public-Works-17/Curbside-Oil-Pick-Up-Request-99 |
| | ",TBD,How can I dispose of used motor oil?,"Please visit the Curbside Used Oil & Filter Collection for information: Build Service request like this https://www.fontana.org/FormCenter/Public-Works-17/Curbside-Oil-Pick-Up-Request-99 |
| | ",TRUE,TRUE,TRUE |
| | Motorized Vehicles,Parks,Parks,Are motorized vehicles allowed in City parks?,Are-motorized-vehicles-allowed-in-City-parks,"City of Fontana maintenance vehicles are the only vehicles permitted inside a City park. No other vehicles of any type are allowed outside the designated parking area in any City park or on any City-owned bike trail. This includes cars, trucks, motorcycles, mini-bikes, motor-powered scooters, etc. |
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| | To report a motorized vehicle in a City park, call (909) 350-7700. ",NA,Are motorized vehicles allowed in City parks?,"City of Fontana maintenance vehicles are the only vehicles permitted inside a City park. No other vehicles of any type are allowed outside the designated parking area in any City park or on any City-owned bike trail. This includes cars, trucks, motorcycles, mini-bikes, motor-powered scooters, etc. |
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| | To report a motorized vehicle in a City park, call (909) 350-7700. ",TRUE,TRUE,TRUE |
| | Music Permit,General,Planning,Is a permit required to have live music at a club or venue?,Is-a-permit-required-to-have-live-music-at-a-club-or-venue,"Yes, through an entitlement process. You can call the Planning Department at (909) 350-6718 .",,Is a permit required to have live music at a club or venue?,"Yes, through an entitlement process. You can call the Planning Department at (909) 350-6718 .",TRUE,TRUE,TRUE |
| | Narcotic Registration,Public_Safety,Police,Where can I get information regarding Narcotic registration?,Where-can-I-get-information-regarding-Narcotic-registration,"There is no appointment necessary. You may visit the front lobby of the Police Department, Monday – Thursday, 0800-1700, excluding Holidays.",NA,Where can I get information regarding Narcotic registration?,"There is no appointment necessary. You may visit the front lobby of the Police Department, Monday – Thursday, 0800-1700, excluding Holidays.",TRUE,TRUE,TRUE |
| | Neighborhood Noise,Code_Compliance,Code Compliance,What can I do about noisy neighbors?,What-can-I-do-about-noisy-neighbors,"Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Fontana Police Department. To make a report, please call non-emergency police at (909) 350-7700.",NA,What can I do about noisy neighbors?,"Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Fontana Police Department. To make a report, please call non-emergency police at (909) 350-7700.",TRUE,TRUE,TRUE |
| | Park electricity information,Parks,Recreation,Is there electricity at the park?,Is-there-electricity-at-the-park,"No, you will need to provide your own source of power.",NA,Is there electricity at the park?,"No, you will need to provide your own source of power.",TRUE,TRUE,TRUE |
| | Park information,Parks,Recreation,Can I bring a food vendor or my own grill for my park rental?,Can-I-bring-a-food-vendor-or-my-own-grill-for-my-park-rental,Outdoor food vendors (ex. food trucks) are not allowed due to health permit and liability issues. Bringing a personal grill isn't allowed due to our City of Fontana's Ordinance which does not allow open flames at any City of Fontana parks.,NA,Can I bring a food vendor or my own grill for my park rental?,Outdoor food vendors (ex. food trucks) are not allowed due to health permit and liability issues. Bringing a personal grill isn't allowed due to our City of Fontana's Ordinance which does not allow open flames at any City of Fontana parks.,TRUE,TRUE,TRUE |
| | Park Shelter information,Recreation,Recreation,What is the process for a shelter reservation?,What-is-the-process-for-a-shelter-reservation,"To reserve a shelter, a reservation can be made at any community center, in-person, or via our website at https://fontanaca.perfectmind.com/22923/Clients/BookMe4FacilityList/List?calendarId=78d7c2af-8107-48d4-93b2-badfc2e84333&widgetId=15f6af07-39c5-473e-b053-96653f77a406&embed=False, then select the shelter you would like to reserve. |
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| | The Community Services Department will process the request and if accepted, a shelter agreement will be sent via email for an electronic signature and an invoice will be sent to your login to make the payment.",NA,What is the process for a shelter reservation?,"To reserve a shelter, a reservation can be made at any community center, in-person, or via our website at https://fontanaca.perfectmind.com/22923/Clients/BookMe4FacilityList/List?calendarId=78d7c2af-8107-48d4-93b2-badfc2e84333&widgetId=15f6af07-39c5-473e-b053-96653f77a406&embed=False, then select the shelter you would like to reserve. |
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| | The Community Services Department will process the request and if accepted, a shelter agreement will be sent via email for an electronic signature and an invoice will be sent to your login to make the payment.",TRUE,TRUE,TRUE |
| | Park Shelter information,Parks,Recreation,What is the price for reserving a shelter?,What-is-the-price-for-reserving-a-shelter,$52 for Fontana Residents or $105 for Non-Residents.,NA,What is the price for reserving a shelter?,$52 for Fontana Residents or $105 for Non-Residents.,TRUE,TRUE,TRUE |
| | Park Shelter information,Parks,Recreation,Can I reserve a shelter over the phone?,Can-I-reserve-a-shelter-over-the-phone,No. Shelter reservations can only be made online or in-person.,NA,Can I reserve a shelter over the phone?,No. Shelter reservations can only be made online or in-person.,TRUE,TRUE,TRUE |
| | Park Shelter information,General,Recreation,Can reservation payment transaction be done by phone?,Can-reservation-payment-transaction-be-done-by-phone,"No, all payment transactions need to be completed either online or in-person.",NA,Can reservation payment transaction be done by phone?,"No, all payment transactions need to be completed either online or in-person.",TRUE,TRUE,TRUE |
| | Parking,Public_Safety,Police,What can I do if I am parked and blocked in by another vehicle?,What-can-I-do-if-I-am-parked-and-blocked-in-by-another-vehicle,"There is no law authorizing the removal of a vehicle that is legally parked, regardless of the inconvenience to another driver. However, if the vehicle is outside the marked parking space lines or brackets, a City Parking Enforcement Officer may respond and cite the violating vehicle.",NA,What can I do if I am parked and blocked in by another vehicle?,"There is no law authorizing the removal of a vehicle that is legally parked, regardless of the inconvenience to another driver. However, if the vehicle is outside the marked parking space lines or brackets, a City Parking Enforcement Officer may respond and cite the violating vehicle.",TRUE,TRUE,TRUE |
| | Parking,Public_Safety,Police,I receive a parking citation. What now?,I-receive-a-parking-citation---What-now,"If you have questions, please call our Records Unit at 909-356-7103.",NA,I receive a parking citation. What now?,"If you have questions, please call our Records Unit at 909-356-7103.",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,Do City parks have operating hours?,Do-City-parks-have-operating-hours,"Fontana City parks are open from sunrise to sunset every day of the year. |
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| | Some city parks have an adjacent athletic field or court with lights that are scheduled on a permitted basis. When lights are on, people may be present at these facilities.",NA,Do City parks have operating hours?,"Fontana City parks are open from sunrise to sunset every day of the year. |
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| | Some city parks have an adjacent athletic field or court with lights that are scheduled on a permitted basis. When lights are on, people may be present at these facilities.",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,Are there power outlets available at City-owned parks?,Are-there-power-outlets-available-at-City-owned-parks,"Electrical outlets are found in City parks only at some amphitheaters, sports fields, and park shelters. |
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| | Electrical power will be made available only when requested as part of a reservation. ",NA,Are there power outlets available at City-owned parks?,"Electrical outlets are found in City parks only at some amphitheaters, sports fields, and park shelters. |
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| | Electrical power will be made available only when requested as part of a reservation. ",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,​​​​​​​Who is responsible for maintaining playground equipment at City parks? ,​​​​​​​Who-is-responsible-for-maintaining-playground-equipment-at-City-parks ,"The City operates multiple types and sizes of parks. Most have playground equipment offering recreational opportunities for children. |
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| | Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed. If you observe an issue with playground equipment that you believe poses a safety concern, please call us to report it. You can reach us at (909) 350_6760. |
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| | To report concerns that are not urgent in nature, please submit a request [link].",PARKSGRNDS,​​​​​​​Who is responsible for maintaining playground equipment at City parks? ,"The City operates multiple types and sizes of parks. Most have playground equipment offering recreational opportunities for children. |
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| | Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed. If you observe an issue with playground equipment that you believe poses a safety concern, please call us to report it. You can reach us at (909) 350_6760. |
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| | To report concerns that are not urgent in nature, please submit a request [link].",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,Who is responsible for watering City parks?,Who-is-responsible-for-watering-City-parks,"The City operates multiple types and sizes of parks, including Neighborhood, Community, and Regional parks. |
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| | All parks are irrigated and all operate using automatic timers. Because parks are frequently scheduled for social and sporting events, parks are not required to adhere to the scheduled watering days. Additionally, Parks staff may need to make repairs and tests of the irrigation systems during their normal work shifts that may be contrary to residential watering times. |
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| | Regardless of when we water, our goal will always be to conserve and water wisely. If you notice a sprinkler causing water to run-off into the sidewalk, a broken sprinkler, one spraying inappropriately, an area of a park not being watered sufficiently, or any other park irrigation issue, please let us know so we can take care of it. |
| |
|
| | To report a watering or irrigation concern, please submit a request [link to request]. ",PARKSIRRIG,Who is responsible for watering City parks?,"The City operates multiple types and sizes of parks, including Neighborhood, Community, and Regional parks. |
| |
|
| | All parks are irrigated and all operate using automatic timers. Because parks are frequently scheduled for social and sporting events, parks are not required to adhere to the scheduled watering days. Additionally, Parks staff may need to make repairs and tests of the irrigation systems during their normal work shifts that may be contrary to residential watering times. |
| |
|
| | Regardless of when we water, our goal will always be to conserve and water wisely. If you notice a sprinkler causing water to run-off into the sidewalk, a broken sprinkler, one spraying inappropriately, an area of a park not being watered sufficiently, or any other park irrigation issue, please let us know so we can take care of it. |
| |
|
| | To report a watering or irrigation concern, please submit a request [link to request]. ",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,Who maintains the restrooms at City parks?,Who-maintains-the-restrooms-at-City-parks," |
| |
|
| | Many parks within the City have restrooms open to the public during park hours. Park staff clean and service park restrooms once daily year round. |
| |
|
| | To report a concern with City park restrooms, call (909) 350-6760 please submit a request [link to request].",PARKSRR,Who maintains the restrooms at City parks?," |
| |
|
| | Many parks within the City have restrooms open to the public during park hours. Park staff clean and service park restrooms once daily year round. |
| |
|
| | To report a concern with City park restrooms, call (909) 350-6760 please submit a request [link to request].",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,Who maintains City park grounds?,Who-maintains-City-park-grounds,"Park staff clean-up litter, debris, and empty waste containers daily along with performing many other tasks to maintain the beauty and serviceability of the City's parks. |
| | |
| | To report concerns with a City park, please call (909) 350-6760 or submit a request [link to request].",PARKSGRNDS,Who maintains City park grounds?,"Park staff clean-up litter, debris, and empty waste containers daily along with performing many other tasks to maintain the beauty and serviceability of the City's parks. |
| |
|
| | To report concerns with a City park, please call (909) 350-6760 or submit a request [link to request].",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,Who is responsible for mowing City parks?,Who-is-responsible-for-mowing-City-parks," |
| |
|
| | The City of Fontana has over 48 parks and parkways. Regular mowing is part of each park's scheduled maintenance. Scheduling and frequency vary according to the season. |
| | |
| | A list of all parks in the city and amenities of each can be found here [link to amenities to community services]. |
| | |
| | To report a park in need of mowing, please call (909) 350-6760 or submit a request here [link to request]. ",PARKSMOW,Who is responsible for mowing City parks?," |
| | |
| | The City of Fontana has over 48 parks and parkways. Regular mowing is part of each park's scheduled maintenance. Scheduling and frequency vary according to the season. |
| |
|
| | A list of all parks in the city and amenities of each can be found here [link to amenities to community services]. |
| |
|
| | To report a park in need of mowing, please call (909) 350-6760 or submit a request here [link to request]. ",TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,How can I reserve a facility,How-can-I-reserve-a-facility,To reserve a space please click here https://www.fontana.org/158/Rental-Information,NA,How can I reserve a facility,To reserve a space please click here https://www.fontana.org/158/Rental-Information,TRUE,TRUE,TRUE |
| | Parks information,Parks,Parks,How can I reserve a ball field?,How-can-I-reserve-a-ball-field,To reserve a space please click here https://www.fontana.org/158/Rental-Information,NA,How can I reserve a ball field?,To reserve a space please click here https://www.fontana.org/158/Rental-Information,TRUE,TRUE,TRUE |
| | Passports,General,City Clerk's Office,How do I apply for a passport?,How-do-I-apply-for-a-passport,"The City of Fontana no longer processes Passport requests. Please visit this web site to locate a processing site close to you. |
| | https://www.us-passport-service-guide.com/california-passport-office.html",NA,How do I apply for a passport?,"The City of Fontana no longer processes Passport requests. Please visit this web site to locate a processing site close to you. |
| | https://www.us-passport-service-guide.com/california-passport-office.html",TRUE,TRUE,TRUE |
| | Personal Background,Public_Safety,Police,How do I get a Personal Background Check?,How-do-I-get-a-Personal-Background-Check,"A Personal Background Check is a search of City of Fontana records only. For State of California clearance, contact the Department of Justice. |
| | |
| | To receive a Personal Background Check by mail: |
| |
|
| | Complete the Personal Background Check Request Form (click here: https://www.fontana.org/DocumentCenter/View/33000/Personal-Records-Check-Request-Form?bidId=) |
| | Place the following items into an envelope: |
| | Completed Personal Background Check Request Form |
| | A photocopy of your photo identification (Photo ID must be issued by the State or Federal Government) |
| | A check or money order made payable to the City of Fontana, in the amount of $22 |
| | Mail the envelope to: |
| | Fontana Police Department |
| | Attn: Records |
| | 17005 Upland Avenue |
| | Fontana, CA 92335 |
| |
|
| | ** Due to the high volume of requests, it may take two to three weeks to receive your copy. |
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|
| |
|
| |
|
| |
|
| | ",NA,How do I get a Personal Background Check?,"A Personal Background Check is a search of City of Fontana records only. For State of California clearance, contact the Department of Justice. |
| | |
| | To receive a Personal Background Check by mail: |
| |
|
| | Complete the Personal Background Check Request Form (click here: https://www.fontana.org/DocumentCenter/View/33000/Personal-Records-Check-Request-Form?bidId=) |
| | Place the following items into an envelope: |
| | Completed Personal Background Check Request Form |
| | A photocopy of your photo identification (Photo ID must be issued by the State or Federal Government) |
| | A check or money order made payable to the City of Fontana, in the amount of $22 |
| | Mail the envelope to: |
| | Fontana Police Department |
| | Attn: Records |
| | 17005 Upland Avenue |
| | Fontana, CA 92335 |
| |
|
| | ** Due to the high volume of requests, it may take two to three weeks to receive your copy. |
| |
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|
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| | ",TRUE,TRUE,TRUE |
| | Personal Property Release,Public_Safety,Police,How do I get a release of personal property?,How-do-I-get-a-release-of-personal-property," |
| | The Property Unit is responsible for the storage, maintenance, and disposition of all evidence collected by police officers in the course of their duties. |
| |
|
| | Release of Personal Property |
| | Property will be released by appointment only: |
| |
|
| | To make an appointment, contact the Property Unit at (909) 356-7151 or email |
| |
|
| | For the release of property belonging to you: |
| |
|
| | Make an appointment |
| | Bring photo identification to claim your property |
| | For the release of property belonging to someone who is incarcerated: |
| |
|
| | Make an appointment |
| | Print and complete the Notarized Release of Property form |
| | The form must be authorized by a Notary Public |
| | Bring the completed form and photo identification to the front desk of the Police Department |
| |
|
| | Additional Information |
| | Contact the Property Unit by email or call them at (909) 356-7151.",NA,How do I get a release of personal property?," |
| | The Property Unit is responsible for the storage, maintenance, and disposition of all evidence collected by police officers in the course of their duties. |
| |
|
| | Release of Personal Property |
| | Property will be released by appointment only: |
| |
|
| | To make an appointment, contact the Property Unit at (909) 356-7151 or email |
| |
|
| | For the release of property belonging to you: |
| |
|
| | Make an appointment |
| | Bring photo identification to claim your property |
| | For the release of property belonging to someone who is incarcerated: |
| |
|
| | Make an appointment |
| | Print and complete the Notarized Release of Property form |
| | The form must be authorized by a Notary Public |
| | Bring the completed form and photo identification to the front desk of the Police Department |
| |
|
| | Additional Information |
| | Contact the Property Unit by email or call them at (909) 356-7151.",TRUE,TRUE,TRUE |
| | Pet in Vehicle,Animal_Services,Animal Services,Can an animal be left in a vehicle?,Can-an-animal-be-left-in-a-vehicle,"No, per California Penal Code 597.7.(a) – a person shall not leave or confine an animal in any unattended motor vehicle under conditions that endanger the health or well-being of an animal due to heat, cold, lack of adequate ventilation, or lack of food or, water, or other circumstances that could reasonably be expected to cause suffering, disability, or death to the animal.",NA,Can an animal be left in a vehicle?,"No, per California Penal Code 597.7.(a) – a person shall not leave or confine an animal in any unattended motor vehicle under conditions that endanger the health or well-being of an animal due to heat, cold, lack of adequate ventilation, or lack of food or, water, or other circumstances that could reasonably be expected to cause suffering, disability, or death to the animal.",TRUE,TRUE,TRUE |
| | Pet Leash,Animal_Services,Animal Services,Can dogs be off leash at a Fontana City park?,Can-dogs-be-off-leash-at-a-Fontana-City-park,"Dogs are not permitted in Fontana City parks, but at facilities with a designated dog park area. Dogs may be off leash and be kept within the fenced area. |
| |
|
| | See chapter 19- Parks and community services |
| |
|
| | Sec. 19-8 Regulations for the safe use of designated dog park areas within the city. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH19PACOSE_ARTIINGE",NA,Can dogs be off leash at a Fontana City park?,"Dogs are not permitted in Fontana City parks, but at facilities with a designated dog park area. Dogs may be off leash and be kept within the fenced area. |
| |
|
| | See chapter 19- Parks and community services |
| |
|
| | Sec. 19-8 Regulations for the safe use of designated dog park areas within the city. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH19PACOSE_ARTIINGE",TRUE,TRUE,TRUE |
| | Pet limits,Animal_Services,Animal Services,How many pets can one home have?,How-many-pets-can-one-home-have,"Each household within the city limits of Fontana can have no more than 3 dogs and 3 cats. In addition, it is permissible for a resident within the city limits of Fontana to own a potbelly pig and 2 squawking birds. |
| | |
| | To report a home exceeding the allowed limits, please submit a request [link Form to be built in SF]. |
| |
|
| |
|
| | ",ASEXCESPETS,How many pets can one home have?,"Each household within the city limits of Fontana can have no more than 3 dogs and 3 cats. In addition, it is permissible for a resident within the city limits of Fontana to own a potbelly pig and 2 squawking birds. |
| | |
| | To report a home exceeding the allowed limits, please submit a request [link Form to be built in SF]. |
| |
|
| |
|
| | ",TRUE,TRUE,TRUE |
| | Pet limits,Animal_Services,Animal Services,Can I keep pet chickens on my property?,Can-I-keep-pet-chickens-on-my-property,"Within the City of Fontana limits, a resident is allowed to have backyard chickens on their property as long as the following conditions are met. |
| |
|
| | • A maximum of five (5) chickens for every 15,000sq feet. |
| | • Roosters are prohibited. |
| | • Slaughtering is prohibited. |
| | • Coop may only be kept in the rear yard. |
| | • Coop may not be closer than 40 feet to the nearest neighboring dwelling and 20 feet from any property line. |
| | • Coop must be well-maintained and cleaned.",NA,Can I keep pet chickens on my property?,"Within the City of Fontana limits, a resident is allowed to have backyard chickens on their property as long as the following conditions are met. |
| |
|
| | • A maximum of five (5) chickens for every 15,000sq feet. |
| | • Roosters are prohibited. |
| | • Slaughtering is prohibited. |
| | • Coop may only be kept in the rear yard. |
| | • Coop may not be closer than 40 feet to the nearest neighboring dwelling and 20 feet from any property line. |
| | • Coop must be well-maintained and cleaned.",TRUE,TRUE,TRUE |
| | Pet limits,Animal_Services,Animal Services,Can I keep bees on my property?,Can-I-keep-bees-on-my-property,"Beekeeping regulations can be found in Section 30-432 Special use Regulations Fontana City Code. Unless the property is zoned “R-Eâ€, minimum Site Area Required 1 acre and Maximum No. of Each Animal 1 hive per 10,000 sq feet",NA,Can I keep bees on my property?,"Beekeeping regulations can be found in Section 30-432 Special use Regulations Fontana City Code. Unless the property is zoned “R-Eâ€, minimum Site Area Required 1 acre and Maximum No. of Each Animal 1 hive per 10,000 sq feet",TRUE,TRUE,TRUE |
| | Pet limits,Animal_Services,Animal Services,Can I keep an exotic/ venomous animals as pets,Can-I-keep-an-exotic--venomous-animals-as-pets,"To request a permit to keep exotic/ venomous animals or wildlife you must contact California Fish and Wildlife. All exotic/ venomous approved permits can submitted to the Fontana City Manager and will be reviewed and approved on a case by case basis. |
| | |
| | Please refer to Fontana City ordnance Chapter4 section 6 |
| |
|
| | Sec. 4-6. – Wild, dangerous or nondomestic animals in captivity. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH4AN",NA,Can I keep an exotic/ venomous animals as pets,"To request a permit to keep exotic/ venomous animals or wildlife you must contact California Fish and Wildlife. All exotic/ venomous approved permits can submitted to the Fontana City Manager and will be reviewed and approved on a case by case basis. |
| | |
| | Please refer to Fontana City ordnance Chapter4 section 6 |
| |
|
| | Sec. 4-6. – Wild, dangerous or nondomestic animals in captivity. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH4AN",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,What am I allowed to develop on my parcel based on my property Zone?,What-am-I-allowed-to-develop-on-my-parcel-based-on-my-property-Zone,Call the Planning Department at (909) 350-6718 . ,,What am I allowed to develop on my parcel based on my property Zone?,Call the Planning Department at (909) 350-6718 . ,TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,How do I find out the status of my Planning application?,How-do-I-find-out-the-status-of-my-Planning-application,"The status of your application can be viewed through E-Trakit. At http://www.fontana.org, choose the ""Government"" tab and click ""Planning"". Then, choose the “E-Trakit†link on Planning website. Under the Project Search area, enter your project number and click “Search.†The status of your planning application will appear. You can also call the Planning Department (909) 350-6718 or email. |
| |
|
| |
|
| |
|
| | ",,How do I find out the status of my Planning application?,"The status of your application can be viewed through E-Trakit. At http://www.fontana.org, choose the ""Government"" tab and click ""Planning"". Then, choose the “E-Trakit†link on Planning website. Under the Project Search area, enter your project number and click “Search.†The status of your planning application will appear. You can also call the Planning Department (909) 350-6718 or email. |
| |
|
| |
|
| |
|
| | ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,What is a General Plan or Specific Plan Amendment?,What-is-a-General-Plan-or-Specific-Plan-Amendment," |
| | The General Plan identifies and describes long range goals and objectives for the City of Fontana. Projects must comply with these goals and objectives in order to be approved. The City of Fontana General Plan is a very important document, as it represents the City's long-term vision. It guides all land use decisions in our community and is required by state law. From time to time, an applicant will propose a change in land use to the General Plan. These changes are called “General Plan Amendments.†The General Plan was adopted only after extensive study and public hearings by the Planning Commission and the City Council. Any change in the General Plan must also go through the same process of study, review and public hearings. Some areas of the City develop under more focused regulatory guidance. Although consistent with the City's General Plan, these areas are regulated under adopted “Specific Plans.†There are 27 Specific Plans located in the City of Fontana, of which, most are residential in character. Like the General Plan, specific plans are adopted only after extensive study and public hearings by the Planning Commission and the City Council. Changes proposed to a specific plan are requested through a “Specific Plan Amendment†that also must go through the same process of study, review, and public hearings. Prior to filing for either a General Plan Amendment or Specific Plan Amendment, Fontana Municipal Code (FMC) Sections 30-33 and 30-68 requires a “Pre-Application†conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
| |
|
| |
|
| |
|
| |
|
| | ",,What is a General Plan or Specific Plan Amendment?," |
| | The General Plan identifies and describes long range goals and objectives for the City of Fontana. Projects must comply with these goals and objectives in order to be approved. The City of Fontana General Plan is a very important document, as it represents the City's long-term vision. It guides all land use decisions in our community and is required by state law. From time to time, an applicant will propose a change in land use to the General Plan. These changes are called “General Plan Amendments.†The General Plan was adopted only after extensive study and public hearings by the Planning Commission and the City Council. Any change in the General Plan must also go through the same process of study, review and public hearings. Some areas of the City develop under more focused regulatory guidance. Although consistent with the City's General Plan, these areas are regulated under adopted “Specific Plans.†There are 27 Specific Plans located in the City of Fontana, of which, most are residential in character. Like the General Plan, specific plans are adopted only after extensive study and public hearings by the Planning Commission and the City Council. Changes proposed to a specific plan are requested through a “Specific Plan Amendment†that also must go through the same process of study, review, and public hearings. Prior to filing for either a General Plan Amendment or Specific Plan Amendment, Fontana Municipal Code (FMC) Sections 30-33 and 30-68 requires a “Pre-Application†conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
| |
|
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| | ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,How do I look up the zoning for my property?,How-do-I-look-up-the-zoning-for-my-property,"You can look up the zoning of your property at http://www.fontana.org. Choose the “Government†tab and click ""Planning"". Then, choose the “Zoning and General Plan Land Use Interactive Map†link on the left of the screen. Type in your property address and choose either “Zoning†for your zoning, “General Plan†for land use information, or “Specific Plan†to find if your property is in one of the City's many Specific Plan areas. If your property is in a Specific Plan, please call the Planning Department at (909) 350-6718 or via email for more specific zoning information. |
| | |
| | |
| | ",,How do I look up the zoning for my property?,"You can look up the zoning of your property at http://www.fontana.org. Choose the “Government†tab and click ""Planning"". Then, choose the “Zoning and General Plan Land Use Interactive Map†link on the left of the screen. Type in your property address and choose either “Zoning†for your zoning, “General Plan†for land use information, or “Specific Plan†to find if your property is in one of the City's many Specific Plan areas. If your property is in a Specific Plan, please call the Planning Department at (909) 350-6718 or via email for more specific zoning information. |
| |
|
| |
|
| | ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,Where is the Planning Case Fee Schedule?,Where-is-the-Planning-Case-Fee-Schedule,"The Planning Case Fee Schedule can be found at http://www.fontanta.org. At the top of the page, place your cursor over “Government.†Under ""Departments"" section, click ""Planning"", select ""Applications and Fees"" on the left hand side. Scroll down to ""Fee Schedule"" and select ""Planning Case Fees"". You may also request the Planning Case Fee Schedule by contacting the Planning Department at (909) 350-6718 or via email. ",,Where is the Planning Case Fee Schedule?,"The Planning Case Fee Schedule can be found at http://www.fontanta.org. At the top of the page, place your cursor over “Government.†Under ""Departments"" section, click ""Planning"", select ""Applications and Fees"" on the left hand side. Scroll down to ""Fee Schedule"" and select ""Planning Case Fees"". You may also request the Planning Case Fee Schedule by contacting the Planning Department at (909) 350-6718 or via email. ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,How do I change the zoning of my property?,How-do-I-change-the-zoning-of-my-property,"Much like General Plan and Specific Plan Amendments, the City's Zoning and Development Code may be amended to reclassify property from any zoning district, provided that any such amendment is consistent with the General Plan. Zone change applications require action by the Planning Commission and the City Council. Prior to filing for a Zone Change Application, Fontana Municipal Code (FMC) Sections 30-41 requires a “Pre-Application†conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
| | |
| | |
| | |
| | ",,How do I change the zoning of my property?,"Much like General Plan and Specific Plan Amendments, the City's Zoning and Development Code may be amended to reclassify property from any zoning district, provided that any such amendment is consistent with the General Plan. Zone change applications require action by the Planning Commission and the City Council. Prior to filing for a Zone Change Application, Fontana Municipal Code (FMC) Sections 30-41 requires a “Pre-Application†conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
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|
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| | ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,What is a Pre Application Meeting or “PAM†and why is it required?,What-is-a-Pre-Application-Meeting-or-“PAMâ€-and-why-is-it-required,"A Pre Application Meeting (PAM) is an informal conference between key City staff and those proposing to file an entitlement application on a property. The Pre Application Meeting is intended to: 1) inform applicants and their representatives of the entitlement process, specifically in terms of processing time and cost |
| |
|
| |
|
| |
|
| | ",,What is a Pre Application Meeting or “PAM†and why is it required?,"A Pre Application Meeting (PAM) is an informal conference between key City staff and those proposing to file an entitlement application on a property. The Pre Application Meeting is intended to: 1) inform applicants and their representatives of the entitlement process, specifically in terms of processing time and cost |
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|
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| | ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,What are variances?,What-are-variances,"If a property owner feels that one or more zoning standards impose an unnecessary physical hardship due to the property's unique size, shape, topography, location, or other physical condition, the owner may request to be excused from strictly complying with that requirement. This request is called a variance (because the owner desires to “vary†from the rule(s) that usually apply). The City's Zoning and Development Code (FMC 30-202 and 30-213) defines how a variance can be used. Variances are not granted without serious deliberation. When deciding to grant a variance, decision-makers (either the Director of Planning, for a “Minor Variance,†or the Planning Commission) must make written findings explaining why a variance is, or is not, justified. These explanations must be backed up with facts that also become part of the written record of the decision. Financial hardship, community benefit, or the worthiness of the project is not a consideration. Also, a property owner cannot be granted a variance simply because they do not want to comply with a particular development standard. Additionally, a variance cannot be used to allow a land use that is not otherwise allowed in the zoning district that the property is located. Prior to filing for a Variance, Fontana Municipal Code (FMC) Section 30-204 and 30-215 requires a “Pre-Application†conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
| |
|
| |
|
| |
|
| | ",,What are variances?,"If a property owner feels that one or more zoning standards impose an unnecessary physical hardship due to the property's unique size, shape, topography, location, or other physical condition, the owner may request to be excused from strictly complying with that requirement. This request is called a variance (because the owner desires to “vary†from the rule(s) that usually apply). The City's Zoning and Development Code (FMC 30-202 and 30-213) defines how a variance can be used. Variances are not granted without serious deliberation. When deciding to grant a variance, decision-makers (either the Director of Planning, for a “Minor Variance,†or the Planning Commission) must make written findings explaining why a variance is, or is not, justified. These explanations must be backed up with facts that also become part of the written record of the decision. Financial hardship, community benefit, or the worthiness of the project is not a consideration. Also, a property owner cannot be granted a variance simply because they do not want to comply with a particular development standard. Additionally, a variance cannot be used to allow a land use that is not otherwise allowed in the zoning district that the property is located. Prior to filing for a Variance, Fontana Municipal Code (FMC) Section 30-204 and 30-215 requires a “Pre-Application†conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
| |
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| | ",TRUE,TRUE,TRUE |
| | Planning,Building_and_Planning,Planning,How do I subdivide my property?,How-do-I-subdivide-my-property,"Subdividing property includes: |
| | - Dividing an existing parcel into multiple parcels |
| | - Otherwise change the area and shape of a parcel by adjusting its lot lines. |
| |
|
| | There are several ways to subdivide a property depending upon the type of land use (residential, or commercial and industrial) and the total number of lots desired. Typically, for residential lots, subdividing four or less lots requires approval of a “Tentative Parcel Map†application. Subdividing four or more lots requires approval of a “Tentative Tract Map†application. The requirements for commercial and industrial zoned lots are slightly different, although the process is the same. Both maps require approval of the Planning Commission at a public hearing. |
| |
|
| | These applications are necessary to ensure that the public infrastructure (sidewalks, streets, intersections, public landscaping) is installed properly and can support the proposed development work. |
| |
|
| | FMC Chapter's 26 (Subdivisions) and 30 (Zoning and Development) govern the subdivision of property in the City of Fontana. |
| | |
| | |
| | |
| | |
| | |
| | ",,How do I subdivide my property?,"Subdividing property includes: |
| | - Dividing an existing parcel into multiple parcels; or, |
| | - Otherwise change the area and shape of a parcel by adjusting its lot lines. |
| | |
| | There are several ways to subdivide a property depending upon the type of land use (residential, or commercial and industrial) and the total number of lots desired. Typically, for residential lots, subdividing four or less lots requires approval of a “Tentative Parcel Map†application. Subdividing four or more lots requires approval of a “Tentative Tract Map†application. The requirements for commercial and industrial zoned lots are slightly different, although the process is the same. Both maps require approval of the Planning Commission at a public hearing. |
| | |
| | These applications are necessary to ensure that the public infrastructure (sidewalks, streets, intersections, public landscaping) is installed properly and can support the proposed development work. |
| | |
| | FMC Chapter's 26 (Subdivisions) and 30 (Zoning and Development) govern the subdivision of property in the City of Fontana. |
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| | ",TRUE,TRUE,TRUE |
| | Police Reports,Public_Safety,Police,How do I file a Police Report?,How-do-I-file-a-Police-Report,Please click here: https://www.fontana.org/114/File-a-Police-Report-Online,NA,How do I file a Police Report?,Please click here: https://www.fontana.org/114/File-a-Police-Report-Online,TRUE,TRUE,TRUE |
| | Police Station,Public_Safety,Police,How can I request a Police Station tour?,How-can-I-request-a-Police-Station-tour,"Tours of the Fontana Police Department are available by request and by appointment only. Tours are available Monday through Thursday. To request a tour: |
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| | Please call (909) 350-7758 or create a request here. |
| | ",POLICETOUR,How can I request a Police Station tour?,"Tours of the Fontana Police Department are available by request and by appointment only. Tours are available Monday through Thursday. To request a tour: |
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| | Please call (909) 350-7758 or create a request here. |
| | ",TRUE,TRUE,TRUE |
| | Police Station,Public_Safety,Police,What is the address and hours of operation for the Police Department,What-is-the-address-and-hours-of-operation-for-the-Police-Department,"The Fontana Police Department is located at 17005 Upland Avenue in the City of Fontana. |
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| | The front Lobby is open, Monday through Thursday from 8am – 5pm, excluding holidays. ",NA,What is the address and hours of operation for the Police Department,"The Fontana Police Department is located at 17005 Upland Avenue in the City of Fontana. |
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| | The front Lobby is open, Monday through Thursday from 8am – 5pm, excluding holidays. ",TRUE,TRUE,TRUE |
| | Private Property Maintenance,Code_Compliance,Code Compliance,Are owners responsible for maintaining weeds and grass on their properties?,Are-owners-responsible-for-maintaining-weeds-and-grass-on-their-properties,"Lots with a building or other structure must be maintained even if they are not occupied. If you observe overgrown weeds , please report the property so that Code Compliance can work with the owner to have it mowed. |
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| | To report an unkept property, please submit a request.",CODEVEGETATION,Are owners responsible for maintaining weeds and grass on their properties?,"Lots with a building or other structure must be maintained even if they are not occupied. If you observe overgrown weeds , please report the property so that Code Compliance can work with the owner to have it mowed. |
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| | To report an unkept property, please submit a request.",TRUE,TRUE,TRUE |
| | Private Property Maintenance,Code_Compliance,Code Compliance,What can be done about a vacant lot that is not being maintained?,What-can-be-done-about-a-vacant-lot-that-is-not-being-maintained,"Vacant lots must be maintained to avoid becoming a fire hazard or neighborhood blight. |
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| | To report an unkept lot, please submit a request.",CODEOPNVCNTBLDG,What can be done about a vacant lot that is not being maintained?,"Vacant lots must be maintained to avoid becoming a fire hazard or neighborhood blight. |
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| | To report an unkept lot, please submit a request.",TRUE,TRUE,TRUE |
| | Private Property Maintenance,Parks,Parks,My property borders a City park. Who is responsible for maintaining the fence?,My-property-borders-a-City-park--Who-is-responsible-for-maintaining-the-fence,"When residential fences are along the property line of a City of Fontana park, the property owner is solely responsible for the maintenance of the fence. |
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| | Fence material, height, and position on the property must follow the City code. All fencing viewable from the public right of way must be kept in good repair. |
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| | To report concerns with a fence bordering a City park, please submit a request [link to request site]. ",PARKSFENCE,My property borders a City park. Who is responsible for maintaining the fence?,"When residential fences are along the property line of a City of Fontana park, the property owner is solely responsible for the maintenance of the fence. |
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| | Fence material, height, and position on the property must follow the City code. All fencing viewable from the public right of way must be kept in good repair. |
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| | To report concerns with a fence bordering a City park, please submit a request [link to request site]. ",TRUE,TRUE,TRUE |
| | Public Records,General,City Clerk's Office,How do I submit a public records request?,How-do-I-submit-a-public-records-request,Please complete this form : https://www.fontana.org/formcenter/city-14/public-records-request-form-85 All Requests will be sent to the City Clerk's Office for processing.,,How do I submit a public records request?,Please complete this form : https://www.fontana.org/formcenter/city-14/public-records-request-form-85 All Requests will be sent to the City Clerk's Office for processing.,TRUE,TRUE,TRUE |
| | Public Records Request,Public_Safety,Police,How can I obtain security video from a City-owned garage or lot?,How-can-I-obtain-security-video-from-a-City-owned-garage-or-lot,"Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk. |
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| | For more information, or to submit a public records request, please visit us here. ",TBD,How can I obtain security video from a City-owned garage or lot?,"Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk. |
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| | For more information, or to submit a public records request, please visit us here. ",TRUE,TRUE,TRUE |
| | Recycling,Waste_Services,Solid Waste,Should I wash my recyclables before placing them in the bin?,Should-I-wash-my-recyclables-before-placing-them-in-the-bin,"The market for recyclable items has become more complicated and so we must make better choices about reducing our reliance on plastics, reusing items where we can, and putting the right items in the blue recycle bin. |
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| | When recycling approved materials, it is preferred that the items be clean of most residue. Please contact Burrtrec for more information: http://www.burrtec.com ",NA,Should I wash my recyclables before placing them in the bin?,"The market for recyclable items has become more complicated and so we must make better choices about reducing our reliance on plastics, reusing items where we can, and putting the right items in the blue recycle bin. |
| | |
| | When recycling approved materials, it is preferred that the items be clean of most residue. Please contact Burrtrec for more information: http://www.burrtec.com ",TRUE,TRUE,TRUE |
| | Repossession,Public_Safety,Police,Where can I get answers regarding my repossessed vehicle?,Where-can-I-get-answers-regarding-my-repossessed-vehicle,"A repossession is a civil matter and all questions should be directed to your finance company. If the company utilized by your finance company is requesting a letter from our office, please visit our front lobby during normal business hours, Monday through Thursday 8am-5pm. The fee is $15. ",NA,Where can I get answers regarding my repossessed vehicle?,"A repossession is a civil matter and all questions should be directed to your finance company. If the company utilized by your finance company is requesting a letter from our office, please visit our front lobby during normal business hours, Monday through Thursday 8am-5pm. The fee is $15. ",TRUE,TRUE,TRUE |
| | Restraining Order,Public_Safety,Police,How do I file a Restraining Order?,How-do-I-file-a-Restraining-Order,"Restraining Orders are issued and obtained at the Superior Court of San Bernardino either in person, or online. |
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| | Visit Superior Court of San Bernardino for restraining order information |
| | Only in rare emergency situations can a Police Officer issue an Emergency Protective order |
| | The Police Department enforces court orders such as restraining orders |
| | Restraining Orders must be personally served on the restrained person. Visit Superior Court of San Bernardino for restraining order personal service information",NA,How do I file a Restraining Order?,"Restraining Orders are issued and obtained at the Superior Court of San Bernardino either in person, or online. |
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| | Visit Superior Court of San Bernardino for restraining order information |
| | Only in rare emergency situations can a Police Officer issue an Emergency Protective order |
| | The Police Department enforces court orders such as restraining orders |
| | Restraining Orders must be personally served on the restrained person. Visit Superior Court of San Bernardino for restraining order personal service information",TRUE,TRUE,TRUE |
| | Sewer Account,Sewer,Management Services,How do I sign up for a new sewer account?,How-do-I-sign-up-for-a-new-sewer-account,"Please fill out the new sewer request form here (link). Information required to be set up by Elsa |
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| | Send notification Sewer@fontana.org",TBD,How do I sign up for a new sewer account?,"Please fill out the new sewer request form here (link). Information required to be set up by Elsa |
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| | Send notification Sewer@fontana.org",TRUE,TRUE,TRUE |
| | Sewer Issues,Sewer,Sewer,Who can I call for sewer backups?,Who-can-I-call-for-sewer-backups,"During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call [909) 350-7700.",NA,Who can I call for sewer backups?,"During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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|
| | To report an urgent concern after hours please call [909) 350-7700.",TRUE,TRUE,TRUE |
| | Sex/Arson Registration,Public_Safety,Police,Where can I get information regarding Sex and Arson registration?,Where-can-I-get-information-regarding-Sex-and-Arson-registration,"Sex and Arson registrations are processed on Mondays and Thursdays, by appointment only. Please call (909) 356-3329 to leave a message with your first and last name, date of birth, social security number, and a good contact phone number. A Detective will contact you to schedule an appointment.",TBD,Where can I get information regarding Sex and Arson registration?,"Sex and Arson registrations are processed on Mondays and Thursdays, by appointment only. Please call (909) 356-3329 to leave a message with your first and last name, date of birth, social security number, and a good contact phone number. A Detective will contact you to schedule an appointment.",TRUE,TRUE,TRUE |
| | Sheds and Carports,Code_Compliance,Code Compliance,"Do detached structures, like sheds or carports require a building permit?",Do-detached-structures--like-sheds-or-carports-require-a-building-permit,"Detached accessory structures, depending on the size, may or may not require a building permit. |
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| | Contact Building and Safety for more information (909) 350-7640",NA,"Do detached structures, like sheds or carports require a building permit?","Detached accessory structures, depending on the size, may or may not require a building permit. |
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|
| | Contact Building and Safety for more information (909) 350-7640",TRUE,TRUE,TRUE |
| | Shelter Information,Animal_Services,Animal Services,How can I volunteer at the Shelter?,How-can-I-volunteer-at-the-Shelter,Please Contact any local Animal Shelters for their volunteer programs,NA,How can I volunteer at the Shelter?,Please Contact any local Animal Shelters for their volunteer programs,TRUE,TRUE,TRUE |
| | Shelter Information,Animal_Services,Animal Services,How can I adopt an animal from Shelter?,How-can-I-adopt-an-animal-from-Shelter,"Please visit any local animal shelter, to view and adopt any available animals.",NA,How can I adopt an animal from Shelter?,"Please visit any local animal shelter, to view and adopt any available animals.",TRUE,TRUE,TRUE |
| | Shelter Information,Animal_Services,Animal Services,How can I donate to the Shelter?,How-can-I-donate-to-the-Shelter,Direct your donation questions to your local shelter.,NA,How can I donate to the Shelter?,Direct your donation questions to your local shelter.,TRUE,TRUE,TRUE |
| | Shelter Information,Animal_Services,Animal Services,Can an owned pet be surrendered?,Can-an-owned-pet-be-surrendered,"Fontana Animal Services will not respond for owner surrendered pets. Please contact your local animal shelter for guidance and guidelines on surrendered pets. |
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| | Additional information for Fontana city residents please click below: https://www.rcdas.org/index.php/services/relinquishing-a-pet |
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| | ",NA,Can an owned pet be surrendered?,"Fontana Animal Services will not respond for owner surrendered pets. Please contact your local animal shelter for guidance and guidelines on surrendered pets. |
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| | Additional information for Fontana city residents please click below: https://www.rcdas.org/index.php/services/relinquishing-a-pet |
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| | ",TRUE,TRUE,TRUE |
| | Shelter Information,Animal_Services,Animal Services,Can I return an animal adopted from the Riverside County Animal Shelter?,Can-I-return-an-animal-adopted-from-the-Riverside-County-Animal-Shelter,"Contact the shelter in which you acquired you pet from, for their return guidelines",NA,Can I return an animal adopted from the Riverside County Animal Shelter?,"Contact the shelter in which you acquired you pet from, for their return guidelines",TRUE,TRUE,TRUE |
| | Shelter Information,Animal_Services,Animal Services,Can I foster animals from a Shelter?,Can-I-foster-animals-from-a-Shelter,Please Contact any local Animal Shelters for their foster program,NA,Can I foster animals from a Shelter?,Please Contact any local Animal Shelters for their foster program,TRUE,TRUE,TRUE |
| | Shopping Carts,Code_Compliance,Code Compliance,Who removes abandoned or stray shopping carts?,Who-removes-abandoned-or-stray-shopping-carts,To report an Abandoned shopping carts please submit a request here.,CODECOMPCART,Who removes abandoned or stray shopping carts?,To report an Abandoned shopping carts please submit a request here.,TRUE,TRUE,TRUE |
| | Sick/Injured Animal,Animal_Services,Animal Services,What do I do if I locate a sick or injured stray animal?,What-do-I-do-if-I-locate-a-sick-or-injured-stray-animal,You should immediately call Fontana Police Department dispatch at (909) 350-7700 at any time of the day or night. An Animal Services Officer or Patrol Officer will be dispatched to address the situation.,NA,What do I do if I locate a sick or injured stray animal?,You should immediately call Fontana Police Department dispatch at (909) 350-7700 at any time of the day or night. An Animal Services Officer or Patrol Officer will be dispatched to address the situation.,TRUE,TRUE,TRUE |
| | Sidewalks,Streets,Streets,Who is responsible for the maintenance of the sidewalk?,Who-is-responsible-for-the-maintenance-of-the-sidewalk,"The City of Fontana maintains public rights of way such as sidewalks. To report a damaged sidewalk please create a service request |
| | ",STREETSWALK,Who is responsible for the maintenance of the sidewalk?,"The City of Fontana maintains public rights of way such as sidewalks. To report a damaged sidewalk please create a service request |
| | ",TRUE,TRUE,TRUE |
| | Signs and Banners,Code_Compliance,Code Compliance,Can I place signs and banners in the public right of way?,Can-I-place-signs-and-banners-in-the-public-right-of-way,"Signs and banners are not allowed in the public right-of-way. |
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| | If you have observed a sign or banner that you believe should not be up, please submit a request.",CODESGNS,Can I place signs and banners in the public right of way?,"Signs and banners are not allowed in the public right-of-way. |
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|
| | If you have observed a sign or banner that you believe should not be up, please submit a request.",TRUE,TRUE,TRUE |
| | Spay/Neuter,Animal_Services,Animal Services,Where can I find free or low cost spay and neuter services and or low cast vaccine clinics?,Where-can-I-find-free-or-low-cost-spay-and-neuter-services-and-or-low-cast-vaccine-clinics,"The City of Fontana does not offer free spay and neuter services, but the Riverside County Animal Shelter that the City of Fontana contracts with does offer low cost spay and neuter services to our residents. |
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| | Low-cost vaccine clinic are held at the Jessie Turner Community Center by the dog park |
| | 15556 Summit Avenue, Fontana, CA, USA |
| | Select SATURDAYS and SUNDAYS |
| | From: 9:00 - 11:00 AM |
| | 2022 Dates |
| | Jan-22 / 23 |
| | Feb-19 / 20 |
| | Mar-19 / 20 |
| | Apr-16 |
| | May-14 / 15 |
| | Jun-11 / 12 |
| | Sep-3 / 4 |
| | Oct-1 / 2 |
| | Oct-29 / 30 |
| | Nov-26 / 27 |
| | https://vetcarepetclinic.com/garden-grove-ca-mobile-vet-clinic-schedule |
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| | (Enter Zip Code 92335) |
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| | ",NA,Where can I find free or low cost spay and neuter services and or low cast vaccine clinics?,"The City of Fontana does not offer free spay and neuter services, but the Riverside County Animal Shelter that the City of Fontana contracts with does offer low cost spay and neuter services to our residents. |
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|
| | Low-cost vaccine clinic are held at the Jessie Turner Community Center by the dog park |
| | 15556 Summit Avenue, Fontana, CA, USA |
| | Select SATURDAYS and SUNDAYS |
| | From: 9:00 - 11:00 AM |
| | 2022 Dates |
| | Jan-22 / 23 |
| | Feb-19 / 20 |
| | Mar-19 / 20 |
| | Apr-16 |
| | May-14 / 15 |
| | Jun-11 / 12 |
| | Sep-3 / 4 |
| | Oct-1 / 2 |
| | Oct-29 / 30 |
| | Nov-26 / 27 |
| | https://vetcarepetclinic.com/garden-grove-ca-mobile-vet-clinic-schedule/ |
| | |
| | (Enter Zip Code 92335) |
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| | ",TRUE,TRUE,TRUE |
| | Speed Bumps,Traffic_Controls_Signs_Markings,Engineering,Can I request speed bumps to be installed to deter speeding in my neighborhood?,Can-I-request-speed-bumps-to-be-installed-to-deter-speeding-in-my-neighborhood,"​​​​​​ |
| | Speed humps or lumps are raised ""bumps"" placed across residential streets. They are designed to calm traffic in residential areas and near parks and schools. |
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| | Unless chronic speeding problems exist on your street, speed lumps are not warranted. Traffic control, such as police enforcement, is usually a better alternative. Speed lumps are used for streets where traditional methods of slowing traffic have not been effective. A residential street will qualify for the City's Speed Lump |
| | Program based on the following criteria: |
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| | • The two-lane street must be mainly residential or else have a park or school on the street. |
| | • The residential street (or the part being considered) must be at least 750 feet long with no four-way intersections. |
| | • There can be no other traffic control devices on the street segment such as four-way stop signs, traffic signals, etc. |
| | • The speed limit must be 30 miles per hour or less. |
| | • Speeding of 5 miles per hour or higher over the speed limit occurs on the street. |
| | • The street must be approved by Regional Transit and the Fire Department. |
| | |
| | Please fill out a traffic request for and select the appropriate device.",STREETTRF,Can I request speed bumps to be installed to deter speeding in my neighborhood?,"​​​​​​ |
| | Speed humps or lumps are raised ""bumps"" placed across residential streets. They are designed to calm traffic in residential areas and near parks and schools. |
| | |
| | Unless chronic speeding problems exist on your street, speed lumps are not warranted. Traffic control, such as police enforcement, is usually a better alternative. Speed lumps are used for streets where traditional methods of slowing traffic have not been effective. A residential street will qualify for the City's Speed Lump |
| | Program based on the following criteria: |
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| | • The two-lane street must be mainly residential or else have a park or school on the street. |
| | • The residential street (or the part being considered) must be at least 750 feet long with no four-way intersections. |
| | • There can be no other traffic control devices on the street segment such as four-way stop signs, traffic signals, etc. |
| | • The speed limit must be 30 miles per hour or less. |
| | • Speeding of 5 miles per hour or higher over the speed limit occurs on the street. |
| | • The street must be approved by Regional Transit and the Fire Department. |
| |
|
| | Please fill out a traffic request for and select the appropriate device.",TRUE,TRUE,TRUE |
| | Starting a Business,Business_Assistance,Business Assistance,What do I do to start my business once I find a piece of property?,What-do-I-do-to-start-my-business-once-I-find-a-piece-of-property,"Before you enter escrow to buy the property, you want to contact the Planning Division to find out the land use and zoning designation for the property. This is first and foremost because you want to be sure that the property is zoned for the type of business that you want to establish. The Planning Division can be reached at (909) 350-6718.",NA,What do I do to start my business once I find a piece of property?,"Before you enter escrow to buy the property, you want to contact the Planning Division to find out the land use and zoning designation for the property. This is first and foremost because you want to be sure that the property is zoned for the type of business that you want to establish. The Planning Division can be reached at (909) 350-6718.",TRUE,TRUE,TRUE |
| | Storm Drain,Streets,Streets,How to I report flooding or clogged storm drain.,How-to-I-report-flooding-or-clogged-storm-drain-,"Call Public Works |
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| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call (909) 350-7700.",NA,How to I report flooding or clogged storm drain.,"Call Public Works |
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| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call (909) 350-7700.",TRUE,TRUE,TRUE |
| | Stray Cats,Animal_Services,Animal Services,What can I do about stray cats?,What-can-I-do-about-stray-cats,"Fontana Animal Services does not pick up stray cat or kittens, residents can transport cats or kittens to the Riverside County Animal Shelter. |
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| | Should a resident locate kittens in the City of Fontana, you should leave them where they are at because the mother cat will be around even though you may not see her. If you should find newborn kittens with their eyes closed and or umbilical cord attached, and you think they are in immediate danger please call Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation. |
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| | If residents decide to trap stray cats, they must transport cat themselves to shelter and the shelter will take them free of charge to the resident. Residents can trap cats that come on to their property on days the Riverside County Animal Shelter is open. Cats can not be in the trap more than a twelve hours in a twenty- four hour period |
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| | Fontana Animal Services will respond out for sick and injured cat(s) or Kitten(s) if a resident should locate one in city limits. Contact Fontana Police Department dispatch at (909) 350-7700. |
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| | For additional information about trapping cats please email animalservices@fontana.org .",NA,What can I do about stray cats?,"Fontana Animal Services does not pick up stray cat or kittens, residents can transport cats or kittens to the Riverside County Animal Shelter. |
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| | Should a resident locate kittens in the City of Fontana, you should leave them where they are at because the mother cat will be around even though you may not see her. If you should find newborn kittens with their eyes closed and or umbilical cord attached, and you think they are in immediate danger please call Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation. |
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|
| | If residents decide to trap stray cats, they must transport cat themselves to shelter and the shelter will take them free of charge to the resident. Residents can trap cats that come on to their property on days the Riverside County Animal Shelter is open. Cats can not be in the trap more than a twelve hours in a twenty- four hour period |
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| | Fontana Animal Services will respond out for sick and injured cat(s) or Kitten(s) if a resident should locate one in city limits. Contact Fontana Police Department dispatch at (909) 350-7700. |
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|
| | For additional information about trapping cats please email animalservices@fontana.org .",TRUE,TRUE,TRUE |
| | Street Maintenance,Streets,Streets,Who is responsible for maintaining the street and addressing potholes?,Who-is-responsible-for-maintaining-the-street-and-addressing-potholes," |
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| | Occasionally, regardless of ongoing preventive work, holes develop in the roadway. These potholes can increase in size if not repaired quickly. Please let us know if you see potholes in the roadway. Once reported, a Street Maintenance crew will inspect the location. Hazards will be repaired immediately. |
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| | Large objects in the roadway can be a safety hazard for vehicles and should be reported promptly. |
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| | To report a pothole or an object in the roadway, please submit a request [link]. ",STREETSPOTHOLE,Who is responsible for maintaining the street and addressing potholes?," |
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| | Occasionally, regardless of ongoing preventive work, holes develop in the roadway. These potholes can increase in size if not repaired quickly. Please let us know if you see potholes in the roadway. Once reported, a Street Maintenance crew will inspect the location. Hazards will be repaired immediately. |
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| | Large objects in the roadway can be a safety hazard for vehicles and should be reported promptly. |
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| | To report a pothole or an object in the roadway, please submit a request [link]. ",TRUE,TRUE,TRUE |
| | Street Maintenance,Streets,Streets,Who is responsible for the maintenance of curbs and gutters?,Who-is-responsible-for-the-maintenance-of-curbs-and-gutters,"The City of Fontana is responsible for the maintenance of the public street-side curbs and gutters. To report a concern with a sidewalk, curb, or gutter, please submit a request [link].",STREETSGUTTER,Who is responsible for the maintenance of curbs and gutters?,"The City of Fontana is responsible for the maintenance of the public street-side curbs and gutters. To report a concern with a sidewalk, curb, or gutter, please submit a request [link].",TRUE,TRUE,TRUE |
| | Street Racing,Public_Safety,Police,How do I report street racing?,How-do-I-report-street-racing,"To report current street racing, please call Dispatch at 909-350-7700. For any other street racing concerns, please submit a service request here. |
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| | ",POLICESTRACING,How do I report street racing?,"To report current street racing, please call Dispatch at 909-350-7700. For any other street racing concerns, please submit a service request here. |
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| | ",TRUE,TRUE,TRUE |
| | Street Signs and Markings,Streets,Streets,How can I report concerns with missing or damaged street signs?,How-can-I-report-concerns-with-missing-or-damaged-street-signs,"Missing or displaced traffic signs, like stop signs, can pose a significant public safety concern, and should be reported immediately. To report an urgent concern after hours regarding a traffic sign please call (909) 350-7700. |
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| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
| | To report a non-urgent matter, like a damaged or missing street name sign, please submit a request [link].",STREETSSIGNS,How can I report concerns with missing or damaged street signs?,"Missing or displaced traffic signs, like stop signs, can pose a significant public safety concern, and should be reported immediately. To report an urgent concern after hours regarding a traffic sign please call (909) 350-7700. |
| |
|
| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
| | To report a non-urgent matter, like a damaged or missing street name sign, please submit a request [link].",TRUE,TRUE,TRUE |
| | Street Signs and Markings,Streets,Streets,Who maintains street markings?,Who-maintains-street-markings,"The City maintains street markings of many types. |
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| | If you notice painted marks on the street or curb that are no longer visible or are in poor condition, please let us know. When reporting a concern, please describe the type of markings, crosswalk, stop markings, turn lane boundaries, etc., and the exact location. |
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| | To report a concern with street markings, please submit a request [link], or call During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. ",STREETSSIGNS,Who maintains street markings?,"The City maintains street markings of many types. |
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| | If you notice painted marks on the street or curb that are no longer visible or are in poor condition, please let us know. When reporting a concern, please describe the type of markings, crosswalk, stop markings, turn lane boundaries, etc., and the exact location. |
| |
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| | To report a concern with street markings, please submit a request [link], or call During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. ",TRUE,TRUE,TRUE |
| | Street Surfacing,Streets,Streets,What is street resurfacing and when does it take place?,What-is-street-resurfacing-and-when-does-it-take-place,"Typically, street resurfacing occurs in the summer and fall. |
| |
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| | Residents in a planned resurface area will be mailed information in advance of the construction and notified again with an informative door-hanger three to five days before resurfacing is scheduled to begin. The notice will contain information regarding the road-work schedule and how to prepare for the interruption. Barricades will be placed on the affected street indicating the days parking will be restricted. |
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| | For more information, or to see the current resurfacing map, please visit https://www.fontana.org/1264/Active-Projects",NA,What is street resurfacing and when does it take place?,"Typically, street resurfacing occurs in the summer and fall. |
| | |
| | Residents in a planned resurface area will be mailed information in advance of the construction and notified again with an informative door-hanger three to five days before resurfacing is scheduled to begin. The notice will contain information regarding the road-work schedule and how to prepare for the interruption. Barricades will be placed on the affected street indicating the days parking will be restricted. |
| | |
| | For more information, or to see the current resurfacing map, please visit https://www.fontana.org/1264/Active-Projects",TRUE,TRUE,TRUE |
| | Street Vendors,Code_Compliance,Code Compliance,Are street vendors allowed to operate within the City limits?,Are-street-vendors-allowed-to-operate-within-the-City-limits,Street vendors are allowed with permits from the City of Fontana and San Bernardino county health dept.,NA,Are street vendors allowed to operate within the City limits?,Street vendors are allowed with permits from the City of Fontana and San Bernardino county health dept.,TRUE,TRUE,TRUE |
| | Streets,Streets,Streets,"Call Public Works |
| | |
| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
| | |
| | To report an urgent concern after hours please call [909 350-7700].","Call-Public-Works |
| | |
| | During-business-hours-Mon--Thurs-7:00-AM---5:00-PM-call-(909)-350-6760-- |
| | |
| | To-report-an-urgent-concern-after-hours-please-call-[909-350-7700]-",,,"Call Public Works |
| | |
| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
| | |
| | To report an urgent concern after hours please call [909 350-7700].",,TRUE,TRUE,TRUE |
| | Subpoenas,Public_Safety,Police,How can I serve a Criminal Subpoena?,How-can-I-serve-a-Criminal-Subpoena,"Criminal subpoenas can be served through our subpoena email at courtsub@fontana.org. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103.",,How can I serve a Criminal Subpoena?,"Criminal subpoenas can be served through our subpoena email at courtsub@fontana.org. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103.",TRUE,TRUE,TRUE |
| | Subpoenas,Public_Safety,Police,How can I serve a Civil Subpoena?,How-can-I-serve-a-Civil-Subpoena,"Civil subpoenas can be served Monday – Thursday 8am to 5pm. The subpoena must be served at least five days in advance of the court date. Payment must be remitted at time of service of the subpoena. Payment should be made by check payable to the City of Fontana. The fees for Civil subpoenas are $275 per officer, per day. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103.",NA,How can I serve a Civil Subpoena?,"Civil subpoenas can be served Monday – Thursday 8am to 5pm. The subpoena must be served at least five days in advance of the court date. Payment must be remitted at time of service of the subpoena. Payment should be made by check payable to the City of Fontana. The fees for Civil subpoenas are $275 per officer, per day. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103.",TRUE,TRUE,TRUE |
| | Subpoenas,Public_Safety,Police,How can I request a Records Subpoena?,How-can-I-request-a-Records-Subpoena,"Records Subpoenas should be addressed to the Fontana Police Department, Custodian of Records and mailed to 17005 Upland Avenue, Fontana, CA 92335, Attn: Records Unit",NA,How can I request a Records Subpoena?,"Records Subpoenas should be addressed to the Fontana Police Department, Custodian of Records and mailed to 17005 Upland Avenue, Fontana, CA 92335, Attn: Records Unit",TRUE,TRUE,TRUE |
| | Traffic Collision Report,Public_Safety,Police,How can I obtain a traffic collision report?,How-can-I-obtain-a-traffic-collision-report,"Copies of a traffic collision report can be requested by mail or in person in the lobby. We do not send reports electronically. If the report is not ready at the time of your in-person request, it will be mailed to you once it has been processed. The fee for a traffic collision is $18. For a traffic collision requiring reconstruction, the base price is $18 with an additional price of $.05 per page and/or $2.25 per redacted page. Please visit our website at fontana.org for additional information and request forms.",NA,How can I obtain a traffic collision report?,"Copies of a traffic collision report can be requested by mail or in person in the lobby. We do not send reports electronically. If the report is not ready at the time of your in-person request, it will be mailed to you once it has been processed. The fee for a traffic collision is $18. For a traffic collision requiring reconstruction, the base price is $18 with an additional price of $.05 per page and/or $2.25 per redacted page. Please visit our website at fontana.org for additional information and request forms.",TRUE,TRUE,TRUE |
| | Traffic Signals,Streets,Engineering,How can I report a malfunctioning traffic signal?,How-can-I-report-a-malfunctioning-traffic-signal,"The City currently operates over 700 intersections controlled by traffic signals. Over 300 traffic signals are connected to the City's Traffic Operation Center, allowing signal timing to be managed to meet the dynamic needs of the area. |
| | |
| | Traffic Signal problems can pose serious public safety hazards and are responded to immediately. |
| | |
| | To report a traffic signal problem, please call (909) 350-7700. Please do submit an online request as this may cause a delay in response.",NA,How can I report a malfunctioning traffic signal?,"The City currently operates over 700 intersections controlled by traffic signals. Over 300 traffic signals are connected to the City's Traffic Operation Center, allowing signal timing to be managed to meet the dynamic needs of the area. |
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| | Traffic Signal problems can pose serious public safety hazards and are responded to immediately. |
| |
|
| | To report a traffic signal problem, please call (909) 350-7700. Please do submit an online request as this may cause a delay in response.",TRUE,TRUE,TRUE |
| | Trash Cans,Streets,Streets,Can garbage cans or leaf piles be placed in the bike lane?,Can-garbage-cans-or-leaf-piles-be-placed-in-the-bike-lane,"In many parts of Fontana, cyclists are required to share the bike lane with garbage containers due to the limited amount of space for both. |
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| | While cans need to be out for servicing, they are not permitted to remain in the street for long periods of time. Containers left out beyond their service day can be reported. |
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| | To report cans left in bike lanes submit a request [link to request to code compliance]",CODETRSHCN,Can garbage cans or leaf piles be placed in the bike lane?,"In many parts of Fontana, cyclists are required to share the bike lane with garbage containers due to the limited amount of space for both. |
| | |
| | While cans need to be out for servicing, they are not permitted to remain in the street for long periods of time. Containers left out beyond their service day can be reported. |
| |
|
| | To report cans left in bike lanes submit a request [link to request to code compliance]",TRUE,TRUE,TRUE |
| | Trash Cans,Waste_Services,Solid Waste,Can I change the day or frequency my recycling can is serviced?,Can-I-change-the-day-or-frequency-my-recycling-can-is-serviced,Trash pickup are set and cannot be changed.,NA,Can I change the day or frequency my recycling can is serviced?,Trash pickup are set and cannot be changed.,TRUE,TRUE,TRUE |
| | Trash Cans,Waste_Services,Solid Waste,I need assistance getting my trash cans out. Can the City help?,I-need-assistance-getting-my-trash-cans-out--Can-the-City-help," |
| | The City of Fontana offers help to disabled customers needing assistance in getting their solid waste containers out for service. The service is offered at no additional charge to property owners and tenants. Once enrolled in the program, each service day the driver will enter the customer's property, wheel the container to the street, empty it, and return the container to its storage location. Disabled service is available for all commodity types, garbage, lawn, and recycle. |
| | |
| | Call Public Works Environmental Control (909) 350-6067 to schedule a crew to help resident pull trash can. Submit case request",CODETRSHCNAST,I need assistance getting my trash cans out. Can the City help?," |
| | The City of Fontana offers help to disabled customers needing assistance in getting their solid waste containers out for service. The service is offered at no additional charge to property owners and tenants. Once enrolled in the program, each service day the driver will enter the customer's property, wheel the container to the street, empty it, and return the container to its storage location. Disabled service is available for all commodity types, garbage, lawn, and recycle. |
| |
|
| | Call Public Works Environmental Control (909) 350-6067 to schedule a crew to help resident pull trash can. Submit case request",TRUE,TRUE,TRUE |
| | Trash Cans,Waste_Services,Solid Waste,"Will the City replace the wheel on my garbage, lawn, or recycle container?",Will-the-City-replace-the-wheel-on-my-garbage--lawn--or-recycle-container,Please contact Burrtec for more information: www.burrtec.com,NA,"Will the City replace the wheel on my garbage, lawn, or recycle container?",Please contact Burrtec for more information: www.burrtec.com,TRUE,TRUE,TRUE |
| | Trash Cans,Code_Compliance,Code Compliance,Can I store my trash cans on the side of my house?,Can-I-store-my-trash-cans-on-the-side-of-my-house,"Trash cans must be stored behind a gate or out of public view. |
| | To report trash cans left out on public view click here",CODETRSHCN,Can I store my trash cans on the side of my house?,"Trash cans must be stored behind a gate or out of public view. |
| | To report trash cans left out on public view click here",TRUE,TRUE,TRUE |
| | Trash Cans,Waste_Services,Solid Waste,​​​​​​​There is a stray can in my neighborhood. Can someone come to remove it?,​​​​​​​There-is-a-stray-can-in-my-neighborhood--Can-someone-come-to-remove-it,"For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com",NA,​​​​​​​There is a stray can in my neighborhood. Can someone come to remove it?,"For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com",TRUE,TRUE,TRUE |
| | Trash Cans,Waste_Services,Solid Waste,Where can I find my garbage collection days and set-up reminders?,Where-can-I-find-my-garbage-collection-days-and-set-up-reminders,"Our collection calendar allows you to view, download, and print a service calendar specific to your address. You can view the schedule pick here (Link to address info module still being built by Stack Nexus) |
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|
| | While there, you can also set weekly reminder alerts via text or email. To check your service day, or set up a reminder, visit us here [link to GIS Map data]. ",NA,Where can I find my garbage collection days and set-up reminders?,"Our collection calendar allows you to view, download, and print a service calendar specific to your address. You can view the schedule pick here (Link to address info module still being built by Stack Nexus) |
| |
|
| | While there, you can also set weekly reminder alerts via text or email. To check your service day, or set up a reminder, visit us here [link to GIS Map data]. ",TRUE,TRUE,TRUE |
| | Utility Sewer Payment,Sewer,Sewer,Where can I pay a utility bill?,Where-can-I-pay-a-utility-bill,"You may pay your sewer City Utility bill in person, online, or by mail. |
| |
|
| | Phone |
| | (909) 350-7675. |
| | Monday - Thursday 8 AM-5 PM |
| |
|
| | In-Person |
| | 8353 Sierra Avenue • Fontana, CA 92335 |
| | Monday through Thursday, 8 AM - 5 PM |
| |
|
| | Online https://www.fontana.org/3032/Utilities |
| | |
| | By Mail |
| | City of Fontana Utility Billing |
| | 8353 Sierra Avenue • Fontana, CA 92335",NA,Where can I pay a utility bill?,"You may pay your sewer City Utility bill in person, online, or by mail. |
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|
| | Phone |
| | (909) 350-7675. |
| | Monday - Thursday 8 AM-5 PM |
| |
|
| | In-Person |
| | 8353 Sierra Avenue • Fontana, CA 92335 |
| | Monday through Thursday, 8 AM - 5 PM |
| |
|
| | Online https://www.fontana.org/3032/Utilities |
| | |
| | By Mail |
| | City of Fontana Utility Billing |
| | 8353 Sierra Avenue • Fontana, CA 92335",TRUE,TRUE,TRUE |
| | Vehicle Towed,Code_Compliance,Code Compliance,"I believe my vehicle was towed, whom should I contact?",I-believe-my-vehicle-was-towed--whom-should-I-contact,"If you received a vehicle violation notice, and you believe your vehicle has now been towed, please contact the Fontana Police Department's non-emergency line at (909) 350-7700. |
| | |
| | The City of Fontana contracts with multiple tow companies to handle vehicle towing. Each towing company stores vehicles & trailers at its impound yard. Service fees, hours of operation, and impound yard location vary with each company. The Fontana Police Department will provide information regarding which company towed a vehicle, and provide contact information for the specific company.",NA,"I believe my vehicle was towed, whom should I contact?","If you received a vehicle violation notice, and you believe your vehicle has now been towed, please contact the Fontana Police Department's non-emergency line at (909) 350-7700. |
| |
|
| | The City of Fontana contracts with multiple tow companies to handle vehicle towing. Each towing company stores vehicles & trailers at its impound yard. Service fees, hours of operation, and impound yard location vary with each company. The Fontana Police Department will provide information regarding which company towed a vehicle, and provide contact information for the specific company.",TRUE,TRUE,TRUE |
| | Vital Records,General,City Clerk's Office,How do I obtain a copy of a birth or death certificate?,How-do-I-obtain-a-copy-of-a-birth-or-death-certificate,Please contact the San Bernardino County Department of Public Health for such records. Please visit this website for more information. https://wp.sbcounty.gov/dph/programs/vsro/request-certificate/,NA,How do I obtain a copy of a birth or death certificate?,Please contact the San Bernardino County Department of Public Health for such records. Please visit this website for more information. https://wp.sbcounty.gov/dph/programs/vsro/request-certificate/,TRUE,TRUE,TRUE |
| | Vital Records,General,City Clerk's Office,How do I obtain a copy of my marriage license? ,How-do-I-obtain-a-copy-of-my-marriage-license-,Please contact the San Bernardino County Recorder Clerk Office for such records. Please visit this website for more information. https://arc.sbcounty.gov/marriage/,NA,How do I obtain a copy of my marriage license? ,Please contact the San Bernardino County Recorder Clerk Office for such records. Please visit this website for more information. https://arc.sbcounty.gov/marriage/,TRUE,TRUE,TRUE |
| | Water,Water,Water,I have questions regarding water,I-have-questions-regarding-water,Please contact Fontana Water Company (909) 822-2201,NA,I have questions regarding water,Please contact Fontana Water Company (909) 822-2201,TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,When do weed abatement inspection begin?,When-do-weed-abatement-inspection-begin,"Weed abatement inspections begin the first week of April for the Spring season and the first week of October of the Fall season. |
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| | Every parcel in the City of Fontana is inspected for weeds/trash violations.",NA,When do weed abatement inspection begin?,"Weed abatement inspections begin the first week of April for the Spring season and the first week of October of the Fall season. |
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|
| | Every parcel in the City of Fontana is inspected for weeds/trash violations.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,How do I know if I am in violation of weed abatement?,How-do-I-know-if-I-am-in-violation-of-weed-abatement,"Parcel(s) with weeds that are over one inch in height and ground coverage anywhere from one percent to one hundred percent will be in violation. |
| |
|
| | Parcels that have trash, junk, debris and rubbish will be in violation.",NA,How do I know if I am in violation of weed abatement?,"Parcel(s) with weeds that are over one inch in height and ground coverage anywhere from one percent to one hundred percent will be in violation. |
| |
|
| | Parcels that have trash, junk, debris and rubbish will be in violation.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,When is the deadline for weed abatement?,When-is-the-deadline-for-weed-abatement,"Property owners have thirty (30) days to bring their property into compliance. If the City is forced to abate the hazard, the property is subject to a re-inspection fee, abatement fee, possible warrant fee and contractors costs.",NA,When is the deadline for weed abatement?,"Property owners have thirty (30) days to bring their property into compliance. If the City is forced to abate the hazard, the property is subject to a re-inspection fee, abatement fee, possible warrant fee and contractors costs.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,I no longer own the property. Why was I sent a weed abatement notice?,I-no-longer-own-the-property--Why-was-I-sent-a-weed-abatement-notice,"At times, the records are not always up to date. The Weed Abatement Notice is sent to the last known owner on the San Bernardino County's assessment roll. Please let the Code Compliance division of the City of Fontana know immediately by calling (909) 854-8020.",NA,I no longer own the property. Why was I sent a weed abatement notice?,"At times, the records are not always up to date. The Weed Abatement Notice is sent to the last known owner on the San Bernardino County's assessment roll. Please let the Code Compliance division of the City of Fontana know immediately by calling (909) 854-8020.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,Can I get a weed abatement extension?,Can-I-get-a-weed-abatement-extension,"Yes. Call the name and number of the Inspector on the weed abatement notice. Typically a 14 day extension will be considered on a case by case basis, provided the parcel is not an immediate threat (fire hazard) to the surrounding area.",NA,Can I get a weed abatement extension?,"Yes. Call the name and number of the Inspector on the weed abatement notice. Typically a 14 day extension will be considered on a case by case basis, provided the parcel is not an immediate threat (fire hazard) to the surrounding area.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,Where can I find a weed abatement contractor?,Where-can-I-find-a-weed-abatement-contractor,"Weed abatement contractors can be found in the internet under ""weed control services"" or ""discing services.""",NA,Where can I find a weed abatement contractor?,"Weed abatement contractors can be found in the internet under ""weed control services"" or ""discing services.""",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,Do I have to attend the weed abatement hearing?,Do-I-have-to-attend-the-weed-abatement-hearing,The hearing is NOT mandatory. Property owners who wish to object may attend the hearing.,NA,Do I have to attend the weed abatement hearing?,The hearing is NOT mandatory. Property owners who wish to object may attend the hearing.,TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,What do I do once the weed abatement work has been completed?,What-do-I-do-once-the-weed-abatement-work-has-been-completed,Contact the inspector whose name and phone number are listed on the notice and inform him/her that the work has been completed. Make sure the work has been completed before the compliance date stated on the notice. Â It is best to follow up with the inspector to ensure the property passed inspection and the case has been closed. Â You will not receive a letter from the City stating your case has been closed.,NA,What do I do once the weed abatement work has been completed?,Contact the inspector whose name and phone number are listed on the notice and inform him/her that the work has been completed. Make sure the work has been completed before the compliance date stated on the notice. Â It is best to follow up with the inspector to ensure the property passed inspection and the case has been closed. Â You will not receive a letter from the City stating your case has been closed.,TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,Why did I receive a weed abatement bill?,Why-did-I-receive-a-weed-abatement-bill,There are several reasons why a bill may be sent. A re-inspection fee may be issued if the abatement is not completed by the compliance date. A warrant fee may be issued if a warrant was obtained AND posted on your property. Â An abatement fee would be issued if the City's contractor had to do the abatement on your property. Any other fees assessed are contractor fees.,NA,Why did I receive a weed abatement bill?,There are several reasons why a bill may be sent. A re-inspection fee may be issued if the abatement is not completed by the compliance date. A warrant fee may be issued if a warrant was obtained AND posted on your property. Â An abatement fee would be issued if the City's contractor had to do the abatement on your property. Any other fees assessed are contractor fees.,TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,A warrant was posted on my property regarding weed abatement but I did not receive a notice?,A-warrant-was-posted-on-my-property-regarding-weed-abatement-but-I-did-not-receive-a-notice,"Notices are sent to property owner information obtained from the San Bernardino County Assessors office. Address changes must be made with the Assessors office and NOT City of Fontana. Notices are only posted on vacant lots. If you are experiencing issues with getting your mail, you may contact your local post office.",NA,A warrant was posted on my property regarding weed abatement but I did not receive a notice?,"Notices are sent to property owner information obtained from the San Bernardino County Assessors office. Address changes must be made with the Assessors office and NOT City of Fontana. Notices are only posted on vacant lots. If you are experiencing issues with getting your mail, you may contact your local post office.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,I don't have weeds in front of my house. Why did I receive a notice?,I-don-t-have-weeds-in-front-of-my-house--Why-did-I-receive-a-notice,"Any weeds observed on any part of the property visible from the street will justify sending a notice. This includes the rear yard, hillsides, side yards, front yard, curb and gutter, side frontage, planters, frontage areas and horse trails.",NA,I don't have weeds in front of my house. Why did I receive a notice?,"Any weeds observed on any part of the property visible from the street will justify sending a notice. This includes the rear yard, hillsides, side yards, front yard, curb and gutter, side frontage, planters, frontage areas and horse trails.",TRUE,TRUE,TRUE |
| | Weed Abatement,Weed_Abatement,Weed Abatement,Do I get a letter from the City stating my weed abatement case has been closed?,Do-I-get-a-letter-from-the-City-stating-my-weed-abatement-case-has-been-closed,The City does not send notices notifying property owners of the case being closed. It will be up to the property owner to contact the inspector to obtain confirmation.,NA,Do I get a letter from the City stating my weed abatement case has been closed?,The City does not send notices notifying property owners of the case being closed. It will be up to the property owner to contact the inspector to obtain confirmation.,TRUE,TRUE,TRUE |
| | Wildlife Issues,Animal_Services,Animal Services,What can be done about wildlife issue within the City of Fontana?,What-can-be-done-about-wildlife-issue-within-the-City-of-Fontana,"Fontana Animal Service will respond for wildlife issues regarding sick and injured animals, however if wildlife is found unharmed we asked the public the leave the animal alone and allow it to coexist as we always have coexisted. For further information or questions pertaining to wildlife email animalservices@fontana.org",NA,What can be done about wildlife issue within the City of Fontana?,"Fontana Animal Service will respond for wildlife issues regarding sick and injured animals, however if wildlife is found unharmed we asked the public the leave the animal alone and allow it to coexist as we always have coexisted. For further information or questions pertaining to wildlife email animalservices@fontana.org",TRUE,TRUE,TRUE |
| | Wildlife Issues,Animal_Services,Animal Services,What can be done about nuisance wildlife?,What-can-be-done-about-nuisance-wildlife,"Fontana Animal Services does not respond to nuisance wildlife, unless sick or injured. The residents of Fontana will need to call a pest control or licensed critter control company",NA,What can be done about nuisance wildlife?,"Fontana Animal Services does not respond to nuisance wildlife, unless sick or injured. The residents of Fontana will need to call a pest control or licensed critter control company",TRUE,TRUE,TRUE |
| | Wildlife Issues,Animal_Services,Animal Services,Can I report injured wildlife?,Can-I-report-injured-wildlife,"The City of Fontana Animal Service will respond to complaints of a wild animal that is showing signs of illness or has a visible injury. To report injured wildlife, please call (909) 350-7700 so that we can respond immediately.",NA,Can I report injured wildlife?,"The City of Fontana Animal Service will respond to complaints of a wild animal that is showing signs of illness or has a visible injury. To report injured wildlife, please call (909) 350-7700 so that we can respond immediately.",TRUE,TRUE,TRUE |
| | Yard Sales,Code_Compliance,Code Compliance,When can I have a yard sale?,When-can-I-have-a-yard-sale,"City of Fontana Ordinance 1653 provides residents with the ability to hold yard and garage sales up to four times per year on the first full weekends (Friday through Sunday) in February, May, August, and November. |
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|
| | Yard Sale Permits are no longer required as long as the yard sales and garage sales are on the specified dates: |
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| | February 4, 5, and 6, 2022 |
| | May 6, 7, and 8, 2022 |
| | August 5, 6, and 7, 2022 |
| | November 4, 5, and 6, 2022 |
| |
|
| | Due to Covid-19 we ask that you wear a mask or face covering and maintain social distance. |
| | |
| | An emergency yard sale permit is required for yard sales outside of the listed dates. To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118).",NA,When can I have a yard sale?,"City of Fontana Ordinance 1653 provides residents with the ability to hold yard and garage sales up to four times per year on the first full weekends (Friday through Sunday) in February, May, August, and November. |
| | |
| | Yard Sale Permits are no longer required as long as the yard sales and garage sales are on the specified dates: |
| | |
| | February 4, 5, and 6, 2022 |
| | May 6, 7, and 8, 2022 |
| | August 5, 6, and 7, 2022 |
| | November 4, 5, and 6, 2022 |
| | |
| | Due to Covid-19 we ask that you wear a mask or face covering and maintain social distance. |
| | |
| | An emergency yard sale permit is required for yard sales outside of the listed dates. To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118).",TRUE,TRUE,TRUE |
| | Yard Sales,Code_Compliance,Code Compliance,How do I apply for an emergency yard sale permit?,How-do-I-apply-for-an-emergency-yard-sale-permit,To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118).,NA,How do I apply for an emergency yard sale permit?,To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118).,TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,I am new to the City and want to open a business in Fontana. Who do I contact at the City to help me with the process for opening a business?,I-am-new-to-the-City-and-want-to-open-a-business-in-Fontana--Who-do-I-contact-at-the-City-to-help-me-with-the-process-for-opening-a-business,"Please contact Economic Development Analyst Rhonesia Perry at (909) 350-6741, or schedule an appointment by clicking here (link)",BUSSCHED,I am new to the City and want to open a business in Fontana. Who do I contact at the City to help me with the process for opening a business?,"Please contact Economic Development Analyst Rhonesia Perry at (909) 350-6741, or schedule an appointment by clicking here (link)",TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,Where can I obtain business startup information?,Where-can-I-obtain-business-startup-information,"The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs for businesses. You can obtain more information on the services provided by IESBDC on their website or by calling (951) 781-2345.",NA,Where can I obtain business startup information?,"The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs for businesses. You can obtain more information on the services provided by IESBDC on their website or by calling (951) 781-2345.",TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,Where can I get a list of architects and engineers who can assist me with the plans I need to submit to the City?,Where-can-I-get-a-list-of-architects-and-engineers-who-can-assist-me-with-the-plans-I-need-to-submit-to-the-City,"You will need to search for the list of architects and engineers on the Internet. You will need to call the architects and engineers to get his/her client's contact information, so you can interview their clients to determine if you want to hire him/her to prepare your plans. In addition, you will need to check the California Architects Board to find out if an architect is licensed and the license is valid. To find out if an engineer is licensed and the license is still valid, please contact the Board for Professional Engineers, Land Surveyors, and Geologists. The City is unable to recommend a specific architect or engineer to you.",NA,Where can I get a list of architects and engineers who can assist me with the plans I need to submit to the City?,"You will need to search for the list of architects and engineers on the Internet. You will need to call the architects and engineers to get his/her client's contact information, so you can interview their clients to determine if you want to hire him/her to prepare your plans. In addition, you will need to check the California Architects Board to find out if an architect is licensed and the license is valid. To find out if an engineer is licensed and the license is still valid, please contact the Board for Professional Engineers, Land Surveyors, and Geologists. The City is unable to recommend a specific architect or engineer to you.",TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,Do home-based businesses require a license?,Do-home-based-businesses-require-a-license,Businesses located at a residential address within City limits must obtain and maintain a Home Occupation Permit. ,NA,Do home-based businesses require a license?,Businesses located at a residential address within City limits must obtain and maintain a Home Occupation Permit. ,TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,Are street vendors allowed to operate within city limits?,Are-street-vendors-allowed-to-operate-within-city-limits,"There are specific rules and guidelines for street vending in the City of Fontana. Under the San Bernardino County Sidewalk Vending and Mobile Food Facilities Ordinance, the City of Fontana compiles with the specified codes as set forth by the San Bernardino County of Public Health. For more information click here. (hyperlink to https://www.fontana.org/DocumentCenter/View/37773/CoF-Vendor-Booklet-PRESS_dig?bidId= ) For a City of Fontana Application click here: hyperlink to: https://www.fontana.org/DocumentCenter/View/29690/Sidewalk-Vending-Application) To obtain San Bernardino County Food Facilities Health Permit, click here: (hyperlink to: https://wp.sbcounty.gov/dph/programs/ehs/food-facilities) ",NA,Are street vendors allowed to operate within city limits?,"There are specific rules and guidelines for street vending in the City of Fontana. Under the San Bernardino County Sidewalk Vending and Mobile Food Facilities Ordinance, the City of Fontana compiles with the specified codes as set forth by the San Bernardino County of Public Health. For more information click here. (hyperlink to https://www.fontana.org/DocumentCenter/View/37773/CoF-Vendor-Booklet-PRESS_dig?bidId= ) For a City of Fontana Application click here: hyperlink to: https://www.fontana.org/DocumentCenter/View/29690/Sidewalk-Vending-Application) To obtain San Bernardino County Food Facilities Health Permit, click here: (hyperlink to: https://wp.sbcounty.gov/dph/programs/ehs/food-facilities/) ",TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,I am looking to start a business and uncertain of where to begin? ,I-am-looking-to-start-a-business-and-uncertain-of-where-to-begin-,"For new business owners, starting a new business can be very confusing. As you determine the best business for you, go to Governor's Office of Business and Economic Development (Go-Biz) to determine Permits and Licenses required to establish your business. Click Here for more information: (hyperlink to : https://www.calgold.ca.gov/Results.aspx?location=203&businessTypes=128&greenBusiness=False&levelOfGovernmentFilter=31) ",NA,I am looking to start a business and uncertain of where to begin? ,"For new business owners, starting a new business can be very confusing. As you determine the best business for you, go to Governor's Office of Business and Economic Development (Go-Biz) to determine Permits and Licenses required to establish your business. Click Here for more information: (hyperlink to : https://www.calgold.ca.gov/Results.aspx?location=203&businessTypes=128&greenBusiness=False&levelOfGovernmentFilter=31) ",TRUE,TRUE,TRUE |
| | ,Public_Safety,Police,How do I get fingerprinted?,How-do-I-get-fingerprinted,"The Fontana Police Department offers Live Scan fingerprinting services for background checks for employment, school or volunteer positions. |
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| | Make an Appointment |
| | Live Scan fingerprinting is by appointment only |
| | Tuesdays and Thursdays |
| | Between 9:00 am to 11:00 am or 1:00 pm to 4:00 pm |
| | Contact Records to make an appointment at (909) 356-7103 |
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| | What to Bring to Your Appointment |
| | The Request for Live Scan Service form is required. The Live Scan appointment cannot be completed without it. |
| | The ""Request for Live Scan Service"" form must be completed prior to your appointment. |
| | The Police Department does not supply this form. |
| | Must bring valid photo identification. Expired identification cards will not be accepted. Acceptable forms of identification include: |
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| | California driver's license |
| | California DMV identification card |
| | Valid out-of-state driver's license |
| | Military ID |
| | Passport |
| | Resident Alien Card / Immigration / Green Card |
| | Fees |
| | The LiveScan fee is $22.00 |
| | Depending on the reason for the fingerprints, additional Department of Justice or FBI fees may be required. For additional fee information, see attached Fee Schedule |
| | All fees must be paid at your scheduled appointment |
| | Payment methods include cash, check, money order, Visa, Mastercard or Discover |
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| | ",NA,How do I get fingerprinted?,"The Fontana Police Department offers Live Scan fingerprinting services for background checks for employment, school or volunteer positions. |
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| | Make an Appointment |
| | Live Scan fingerprinting is by appointment only |
| | Tuesdays and Thursdays |
| | Between 9:00 am to 11:00 am or 1:00 pm to 4:00 pm |
| | Contact Records to make an appointment at (909) 356-7103 |
| |
|
| | What to Bring to Your Appointment |
| | The Request for Live Scan Service form is required. The Live Scan appointment cannot be completed without it. |
| | The ""Request for Live Scan Service"" form must be completed prior to your appointment. |
| | The Police Department does not supply this form. |
| | Must bring valid photo identification. Expired identification cards will not be accepted. Acceptable forms of identification include: |
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|
| | California driver's license |
| | California DMV identification card |
| | Valid out-of-state driver's license |
| | Military ID |
| | Passport |
| | Resident Alien Card / Immigration / Green Card |
| | Fees |
| | The LiveScan fee is $22.00 |
| | Depending on the reason for the fingerprints, additional Department of Justice or FBI fees may be required. For additional fee information, see attached Fee Schedule |
| | All fees must be paid at your scheduled appointment |
| | Payment methods include cash, check, money order, Visa, Mastercard or Discover |
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| | ,Public_Safety,Police,How do I get Police Reports?,How-do-I-get-Police-Reports,"Obtain a Copy In Person or |
| | Print out the Records Request Form or Forma de Solicitude de Archives (click here: https://www.fontana.org/417/Police-Reports) |
| | Complete the entire form and bring it to the Police Department during business hours |
| | Bring payment for the correct amount (cash, check, money order, Visa, Mastercard, Discover) |
| | Bring your photo identification |
| | If the report is available, you may obtain a copy after the correct fee is paid (see fees below) |
| | Due to the high volume of copy requests, it may take two to three weeks to receive your copy. |
| | Obtain a Copy by Mail - Please follow instructions below: |
| | Print out the Records Request Form or Forma de Solicitude de Archives |
| | Be sure to complete the entire form. Incomplete forms will not be processed. |
| | Include a check or money order for the correct fee (see fees below). Make payment to City of Fontana |
| | Include a photocopy of your photo identification. The report will not be mailed without a copy of your photo identification. |
| | Mail the completed Records Request Form and your payment to the Fontana Police Department |
| | Due to the high volume of copy requests, it may take two to three weeks to receive your copy. |
| | Fees |
| | Traffic Accident - $18 |
| | Traffic Accident with Reconstruction (Fatal or Near-Fatal Traffic Accident) Please contact the Records Unit for verification of fees (909) 356-7103 or pdrecords@fontana.org |
| | Crime or Other Incident Report - $18 |
| | Dispatch Sequence Incident Printout - $18 |
| | Additional Information |
| | For questions, contact the Records Unit at (909) 350-7740 or email.",NA,How do I get Police Reports?,"Obtain a Copy In Person or |
| | Print out the Records Request Form or Forma de Solicitude de Archives (click here: https://www.fontana.org/417/Police-Reports) |
| | Complete the entire form and bring it to the Police Department during business hours |
| | Bring payment for the correct amount (cash, check, money order, Visa, Mastercard, Discover) |
| | Bring your photo identification |
| | If the report is available, you may obtain a copy after the correct fee is paid (see fees below) |
| | Due to the high volume of copy requests, it may take two to three weeks to receive your copy. |
| | Obtain a Copy by Mail - Please follow instructions below: |
| | Print out the Records Request Form or Forma de Solicitude de Archives |
| | Be sure to complete the entire form. Incomplete forms will not be processed. |
| | Include a check or money order for the correct fee (see fees below). Make payment to City of Fontana |
| | Include a photocopy of your photo identification. The report will not be mailed without a copy of your photo identification. |
| | Mail the completed Records Request Form and your payment to the Fontana Police Department |
| | Due to the high volume of copy requests, it may take two to three weeks to receive your copy. |
| | Fees |
| | Traffic Accident - $18 |
| | Traffic Accident with Reconstruction (Fatal or Near-Fatal Traffic Accident) Please contact the Records Unit for verification of fees (909) 356-7103 or pdrecords@fontana.org |
| | Crime or Other Incident Report - $18 |
| | Dispatch Sequence Incident Printout - $18 |
| | Additional Information |
| | For questions, contact the Records Unit at (909) 350-7740 or email.",TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,What am I allowed to develop on my parcel based on my property Zone?,What-am-I-allowed-to-develop-on-my-parcel-based-on-my-property-Zone,,,What am I allowed to develop on my parcel based on my property Zone?,,TRUE,TRUE,TRUE |
| | ,Building_and_Planning,Traffic Engineering,"How can I find the status of my permit (construction, excavation, traffic control, oversize load)",How-can-I-find-the-status-of-my-permit-(construction--excavation--traffic-control--oversize-load)," |
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| | Please contact the Department of Engineering at (909) 350-7610. |
| | ",,"How can I find the status of my permit (construction, excavation, traffic control, oversize load)"," |
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| | Please contact the Department of Engineering at (909) 350-7610. |
| | ",TRUE,TRUE,TRUE |
| | ,Building_and_Planning,Traffic Engineering,"How can I find the status of my Engineering plan check (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans)",How-can-I-find-the-status-of-my-Engineering-plan-check-(street--sewer-or-storm-drain-improvements--parcel-tract-maps--right-of-way-documents--signing-and-striping--traffic-control-plans),"Please have your case number available and contact the Department of Engineering at (909) 350-7610. |
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| | ",,"How can I find the status of my Engineering plan check (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans)","Please have your case number available and contact the Department of Engineering at (909) 350-7610. |
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| | ,Streets,Traffic Engineering,Can a property owner do street work within the public right of way?,Can-a-property-owner-do-street-work-within-the-public-right-of-way,Only contractors with an A or classified C license are allowed to work in the public right of way.,,Can a property owner do street work within the public right of way?,Only contractors with an A or classified C license are allowed to work in the public right of way.,TRUE,TRUE,TRUE |
| | ,Traffic_Controls_Signs_Markings,Traffic Engineering,When is a Traffic Control Permit required?,When-is-a-Traffic-Control-Permit-required,When work within the public right of way is impacting traffic. Please contact the Department of Engineering at (909) 350-7610 to obtain a permit.,,When is a Traffic Control Permit required?,When work within the public right of way is impacting traffic. Please contact the Department of Engineering at (909) 350-7610 to obtain a permit.,TRUE,TRUE,TRUE |
| | ,Sewer,Sewer,Is my property connected to sewer or septic?,Is-my-property-connected-to-sewer-or-septic,You will need to provide the Assessor's Parcel Number or the property address and contact the Department of Engineering at (909) 350-7610. ,,Is my property connected to sewer or septic?,You will need to provide the Assessor's Parcel Number or the property address and contact the Department of Engineering at (909) 350-7610. ,TRUE,TRUE,TRUE |
| | ,General,City Clerk's Office,How can I get a birth or death certificate,How-can-I-get-a-birth-or-death-certificate,"Please visit the San Bernardino county web site: |
| | https://arc.sbcounty.gov/vital-records",NA,How can I get a birth or death certificate,"Please visit the San Bernardino county web site: |
| | https://arc.sbcounty.gov/vital-records/",TRUE,TRUE,TRUE |
| | ,Traffic_Controls_Signs_Markings,Traffic Engineering,Can I widen my driveway or add a second driveway?,Can-I-widen-my-driveway-or-add-a-second-driveway,Please call Engineering dept first. At (XXX) see City Standard Plan No. 1001/1002.,,Can I widen my driveway or add a second driveway?,Please call Engineering dept first. At (XXX) see City Standard Plan No. 1001/1002.,TRUE,TRUE,TRUE |
| | ,Traffic_Controls_Signs_Markings,Traffic Engineering,How can I get right of way information?,How-can-I-get-right-of-way-information,Please contact the Department of Engineering at (909) 350-7610 with the Assessor's Parcel Number or property address.,,How can I get right of way information?,Please contact the Department of Engineering at (909) 350-7610 with the Assessor's Parcel Number or property address.,TRUE,TRUE,TRUE |
| | ,Traffic_Controls_Signs_Markings,Traffic Engineering,"I will be filming in the City of Fontana, do I need a permit?",I-will-be-filming-in-the-City-of-Fontana--do-I-need-a-permit,Yes. You can find the permit application on our website or contact Department of Engineering at (909) 350-7610.,,"I will be filming in the City of Fontana, do I need a permit?",Yes. You can find the permit application on our website or contact Department of Engineering at (909) 350-7610.,TRUE,TRUE,TRUE |
| | ,Building_and_Planning,Traffic Engineering,How do I schedule a Public Works inspection?,How-do-I-schedule-a-Public-Works-inspection,Please refer to Department of Engineering website page for instructions on how to request an inspection.,,How do I schedule a Public Works inspection?,Please refer to Department of Engineering website page for instructions on how to request an inspection.,TRUE,TRUE,TRUE |
| | ,Business_Assistance,Business Assistance,"How can I open a cannabis related business, like a dispensary or manufacturing facility?",How-can-I-open-a-cannabis-related-business--like-a-dispensary-or-manufacturing-facility,More information to follow on specific regulations and zoning within City limits. ,,"How can I open a cannabis related business, like a dispensary or manufacturing facility?",More information to follow on specific regulations and zoning within City limits. ,TRUE,TRUE,TRUE |
| | ,Building_and_Planning,Traffic Engineering,Who is my Public Works Inspector?,Who-is-my-Public-Works-Inspector,Please contact the Inspection Section at (909) 350-7610 with your permit number.,,Who is my Public Works Inspector?,Please contact the Inspection Section at (909) 350-7610 with your permit number.,TRUE,TRUE,TRUE |
| | ,Traffic_Controls_Signs_Markings,Traffic Engineering,Where can I find Traffic Request forms?,Where-can-I-find-Traffic-Request-forms,LINK to Service Type ,STREETSINVEST,Where can I find Traffic Request forms?,LINK to Service Type ,TRUE,TRUE,TRUE |
| | ,Building_and_Planning,Traffic Engineering,Where can I Engineering inspection forms?,Where-can-I-Engineering-inspection-forms,"https://www.fontana.org/3500/Standard-Inspection-Requirements |
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| | https://www.fontana.org/3501/Overtime-Inspection-Requirements |
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| | https://www.fontana.org/3502/Emergency-Inspection-Requirements",,Where can I Engineering inspection forms?,"https://www.fontana.org/3500/Standard-Inspection-Requirements |
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| | https://www.fontana.org/3501/Overtime-Inspection-Requirements |
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| | https://www.fontana.org/3502/Emergency-Inspection-Requirements",TRUE,TRUE,TRUE |
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