Industrial Designer: {vocalsound} I'm proud of it . {vocalsound}User Interface: {vocalsound}Project Manager: Okay . This is our final meeting , the detailed design meeting . And again I'll take minutes . The{disfmarker} what we have to get through in this meeting is firstly the prototype presentation from you two , so you can show us what you've been working on so diligently .User Interface: Yeah .Marketing: It does lookvery cool .Project Manager: Um thenIndustrial Designer: {vocalsound}Project Manager: {vocalsound} then Cat's going to present the evaluation criteria that we're going to be evaluating this against .User Interface:{vocalsound}Project Manager: Then I need to say some st a few things about finance , 'cause we have to check that it's within the finance criteria . Um and then we'll be making sure that our product fits both theevaluation criteria from Cat and the financial limits . Um and then we uh will have a brief evaluation of the whole process of production and design that we've been through . So we've got forty minutes . SMarketing: Andthen do we get to make a remote control ?Industrial Designer: {vocalsound}Project Manager: {vocalsound} 'Cause we missed out .User Interface: {vocalsound}Marketing: {vocalsound} Yeah .Project Manager:SoIndustrial Designer: {vocalsound}Project Manager: it's now {disfmarker} I guess that we're supposed to start at fifteen thirty five , so we've got until four fifteen .Industrial Designer: Uh-huh . How how much do wehave , forty minutes ?Project Manager: Is that right ?User Interface: Yeah , about four fifteen , yeah .Project Manager: Yeah ,Industrial Designer: Yeah .Marketing: Yeah .Project Manager: until about four fifteen . Soyeah . {vocalsound}Industrial Designer: {vocalsound} Okay , so .Project Manager: Go for it . Do you want {disfmarker}User Interface: So , you said um {disfmarker} are are we starting with the the{disfmarker}Project Manager: Yes .Industrial Designer: Presentation .User Interface: so will you maybe start with like the mm the shape and things and and then I will explain the the user interface th uh things , likethe buttons and the scrolling things and {disfmarker}Industrial Designer: {vocalsound} Okay . {vocalsound} Okay . So um basically going with our trend of vegetables and {vocalsound} {disfmarker} we selected thecolour and approximate shape of banana .Project Manager: {vocalsound}User Interface: {vocalsound}Marketing: {vocalsound} You think bananas are a safe thing to use ?Project Manager: {vocalsound}IndustrialDesigner: {vocalsound} Um {disfmarker} {vocalsound}Marketing: It's a bit um phallic .Industrial Designer: Yeah . Um {disfmarker}Project Manager: {vocalsound}User Interface: {vocalsound} Well , but it's it's just ana approximation . {vocalsound}Project Manager: Dual use , perfect .Industrial Designer: Yeah . {vocalsound}Project Manager: {vocalsound} Dual use , perfect .User Interface: {vocalsound}Marketing: Oh ,{vocalsound} {gap} your remote control ? Oh that's just bad . {vocalsound}Project Manager: {vocalsound} Does it vibrate when you press the buttons ?Industrial Designer: {vocalsound} Um so basically it's the it'sthe flip open thing again .Project Manager: Sorry , sorry .User Interface: {vocalsound}Industrial Designer: So now we we have the {disfmarker} okay ,Project Manager: Mm-hmm .Industrial Designer: so Ma Maarikawill explain you the user interface there . And it flips open on the side , so it opens like that . And we have the user interface o in hereProject Manager: Mm-hmm . Wow .Industrial Designer: and uh {vocalsound} the theL_C_D_ and and the scroll are inside . Um well , everything else is probably user interface , so . Yeah , yeah .Project Manager: And it's {disfmarker} the whole thing's made of rubber , is that {disfmarker}UserInterface: Uh yeah .Industrial Designer: {vocalsound} Oh yeah . Yeah , it has , yeah .User Interface: Rubber .Marketing: Is it to scale , or do you think you can make it a bit smaller ?User Interface: Yeah , {gap} . Um itcould be made a bit smaller , and and of course it would be {gap} and {disfmarker}Marketing: Yeah .User Interface: {vocalsound} yeah , but um one thing we actually kind of um forgot while designing , that one sidewas supposed to be rounder ,Industrial Designer: {vocalsound} Yeah ,User Interface: so we said the back side round , yeah .Industrial Designer: well , but i since it's made of rubber anyway . I I think it's it's uh{disfmarker}Project Manager: Mm-hmm .Marketing: It l does look like the {gap} curvyUser Interface: Yeah .Marketing: and then the whole shape's curvy , so I would say that this curvy does look quite like a vegetable.Industrial Designer: Yeah .Project Manager: Yeah .Industrial Designer: Mm . Hmm .User Interface: Yeah . And it's spongy as well . {vocalsound}Industrial Designer: {vocalsound}Marketing: {vocalsound} I wasn't verykeen on that , but yeah . {vocalsound}Project Manager: {vocalsound}User Interface: So {vocalsound} so uh the user interface as as we discussed last time uh mm on on the {vocalsound} on the cover we just have thevery basic things .Industrial Designer: {vocalsound}Project Manager: Huh . Mm-hmm .User Interface: So we have that n uh channels here starting from um uh one two three {disfmarker} there would be numbers in inthe {disfmarker} on the actual one .Project Manager: Yeah .User Interface: So it's four , up to four , up to seven , up to nine and zero , z zero here .Project Manager: {vocalsound} Six seven eight nine . I like that .UserInterface: Yeah . And then , well this is on off button . It's it's quite standard mm place for it and and also the colour is quite often red , so it's it's kind of user friendly .Project Manager: Yeah .User Interface: And thenthese ones would be for flipping the channels back and {disfmarker} like the previous one and the next one .Project Manager: Uh-huh .User Interface: And and we would also have a l little um thing saying here ,previous and ne prevon prevon next .Marketing: So where's the volume ?Project Manager: Yeah .User Interface: The volume is is scrolling .Industrial Designer: It's on the side .User Interface: On the side ,Marketing:Ah , you did get that in then ,User Interface: this one . Yeah you just do it like this .Marketing: mm-hmm .User Interface: And and and it's it's on the back is mm cover or back lid , because if you flip it open , you canstill do the scrolling here .Marketing: Oh okay , {gap} .Project Manager: Mm-hmm .User Interface: See ? So the volume is {vocalsound} you just scroll , but then once you flip it open , {vocalsound} okay , there thereyou have the screenProject Manager: Yeah .User Interface: and and you have the mm {vocalsound} spinning wheel with options to choose .Project Manager: Mm-hmm .User Interface: You can move back and forth andthen if you need to m choose something on the screen , you just push the cen mm the middle button .Project Manager: Mm-hmm .Marketing: Cool . Oh , the thing we forgot was like a mute button .Industrial Designer:{vocalsound} Uh no , we we'd not put {gap} {vocalsound} {disfmarker}User Interface: A mute button .Marketing: Yeah .Industrial Designer: so on on the cover we have the the bare essentials .User Interface: Well ,{gap} we'll have this on the screen , on the display .Project Manager: Y or you could have it {disfmarker} so you {disfmarker} on the wheel if you {disfmarker}Marketing: On the wheel , like if you hold the wheel downthen it will mute .Industrial Designer: Uh on the L_C_D_ we r you know , the main menu will have various options .User Interface: Well , but the but the mute {disfmarker} yeah , the scrolling is kind of you have toscroll all the way to make it mute , right ?Project Manager: But if you hold it in ,Industrial Designer: Mm .Marketing: Yeah , but it's a scroll and click , isn't it ?Project Manager: if it's a scroll and click so you hold it in?Marketing: Okay , cool .User Interface: Okay , yeah , okay .Marketing: So that {gap} that solves the whole mute issue .Industrial Designer: Mm .User Interface: Yeah . {vocalsound} And okay , so i so the the voicerecognition is also just part of it .Project Manager: {gap} no .User Interface: You can't really see it in the interface .Industrial Designer: {vocalsound} Yeah , it's hidden in there somewhere .User Interface: Yeah . Andwe do have the logo on it as well .Project Manager: Mm-hmm , very good .User Interface: So I think it {disfmarker}Project Manager: And it's {disfmarker} {vocalsound} with the the black and yellow you're even in theright colours .User Interface: Yeah .Marketing: {gap} .Industrial Designer: Cool .User Interface: Yeah , I think um we could do l the logo in grey , as it is on the website .Project Manager: Mm-hmm .Industrial Designer:{vocalsound} We ran out of resources here , so . {vocalsound}Marketing: Yeah .User Interface: In the actual one .Project Manager: {vocalsound}User Interface: Yeah . {vocalsound}Marketing: {vocalsound}IndustrialDesigner: You can have a look . {vocalsound}User Interface: So if you have questions .Project Manager: Very good , let's have a look .User Interface: {vocalsound}Project Manager: Test it out .{vocalsound}Marketing: {gap} . {vocalsound}Industrial Designer: {vocalsound}Project Manager: {vocalsound}User Interface: {vocalsound}Project Manager: Uh it's a sort of intermediate colour , I guess .Marketing:Yeah , oh , we hold the remote .Industrial Designer: {vocalsound}Marketing: Oh , but it it does feel all cold and slimy .Project Manager: {vocalsound}Industrial Designer: {vocalsound}Marketing: I hate Play-Do , it'sjust minging .Industrial Designer: {vocalsound}Marketing: But yeah , uh that's cool , cool .Project Manager: Very good .Marketing: Mm-hmm .Project Manager: Okay , so maybe if we go on to evaluation cricriteriaMarketing: Okay .Project Manager: and then we'll there {disfmarker}Industrial Designer: Yeah , see the budget .Project Manager: I suspect we're gonna have a couple of minor finance issues , but um we'll seI'm sure we can get around them somehow .Marketing: {vocalsound} {vocalsound}Industrial Designer: {vocalsound}Project Manager: We'll just send all of our manufacturing to some nice poor countryIndustrialDesigner: {vocalsound}Project Manager: and cut some of the prices that way .User Interface: {vocalsound}Marketing: Wales . {vocalsound}Industrial Designer: {vocalsound}Project Manager: Wales , for example .{vocalsound}Marketing: Mm . Cool , okay . Right , okay . {vocalsound} {vocalsound} Fabulous ,Project Manager: Marketing Expert .Marketing: yeah . Okay , cool . So what we're gonna do is prefer {disfmarker}prepare the evaluation of the new design . {vocalsound} Um so we're gonna be using a seven point scale ,Project Manager: Mm-hmm .Marketing: so one is , you know , yes , it totally meets with that requirement andseven is , no , it really doesn't , we need to go back and start again . Um , you know . Basically , what I did was I went through all the like user requirements and things that we've done and we've worked on and likemade a list of them . Um you know , so that we can evaluate each one and like {disfmarker} so it was about going back to the start and saying oh yeah , we did manage to do that , or oh no , we really forgot about that.User Interface: Yeah .Marketing: Okay ?Project Manager: Mm-hmm .Marketing: Cool , so these are what they are . Oh {disfmarker}Project Manager: So for each of these we need to give it a one to seven . Is that right?Marketing: Yes , I did have A_ , B_ , C_ , and D_ down here , but it seems to have turned into like just bullet points .Project Manager: Mm dots , never mind .Marketing: Okay . But if you can imagine that they say A_ ,B_ , C_ , and D_ , then that would be really good .Industrial Designer: {vocalsound} {vocalsound} I guess we'll give it maximum points in everything . {vocalsound}User Interface: Yeah , the yeah , it's definitelyattractive . {vocalsound}Industrial Designer: {vocalsound}Project Manager: {vocalsound} Yeah , I agree .User Interface: Oh , the locatable thing we actually forgot .Marketing: Well , I thought we'd um kinda said thatyou'd have a little thing to stick on the T_V_ ?Project Manager: Yeah , just prepare one now .User Interface: Yeah . Shall I just prepare it now ?Marketing: {vocalsound} Yeah .User Interface: It will be red , too.Marketing: Cool . Okay . So , be attractive to look at . That's this one . What do you all say ?Industrial Designer: So ?Project Manager: I reckon it {disfmarker}User Interface: {vocalsound} S seven was th themaximum , yeah ?Marketing: Yeah .Project Manager: Yeah .User Interface: I I go for seven .Industrial Designer: {vocalsound} Yes .Marketing: Oh {vocalsound} we're all so proud of the {gap} .Project Manager: Seven, yeah , it's terribly sexy . Yeah .Marketing: Okay , so that'll be a seven for A_ .User Interface: {vocalsound}Marketing: Could {disfmarker} oh no , you can't whilst that's up there . Okay um uh what I've done on thenext page is I've set it up so we just put the marks in .Project Manager: Ah , okay .Industrial Designer: Okay .Project Manager: Excellent . Except we can't {disfmarker}Marketing: Yeah .Industrial Designer: But we canwe can {disfmarker}Marketing: But that's alright .Project Manager: uh we can if we {disfmarker}Industrial Designer: I can I can take note uh uh {disfmarker}Marketing: If you take a note of them , and then I'll putthem in in a minute .Project Manager: then yeah , I'll take a note , it's fine .Marketing: Okay , so {vocalsound} we're all agreeing on seven for A_ ?Project Manager: Yeah .Marketing: Cool , okay . Does it match theoperating behaviour of the user ?Industrial Designer: Um the the only thing that we were considering was that uh this thing is kind of more for right-handed people than for left-handed people ,Project Manager: I thinkit does .User Interface: I would think yes , yeah .Marketing: Yeah . I mean {disfmarker}Industrial Designer: so if you're left-handed you're kind of left uh scrolling with your finger .User Interface: Yeah ,ProjectManager: Alright .User Interface: so y so we we might do we might want to do like a uh another m {vocalsound} model another another version , which is like exactly the mirror image of this one .Marketing: Yeah.Project Manager: But that's gonna be a problem ,Industrial Designer: But then {disfmarker} yeah .Project Manager: 'cause you don't always have all left-handers or all right-handers in a family .Industrial Designer:Yeah .User Interface: Yeah .Industrial Designer: So bu it's it's not a huge problem ,Marketing: I th I think it's not {vocalsound} it's not like it's a pen .Industrial Designer: because i i it is operatable .User Interface: Butthen then I think left-handed people are already used to discrimination anyway ,Project Manager: Yeah .User Interface: so they just {disfmarker}Marketing: Yeah , but I mean because it's not like it's a pen , you know ,left-handed people can't normally write right-handed ,User Interface: Yeah .Marketing: but they can normally do most things right-handed ,Project Manager: Yeah .Industrial Designer: Right .Marketing: so I would sayit's not such a big issue .Project Manager: Mm-hmm .User Interface: Yeah , because I mean anyway , right-handed people would be able to scroll with it ,Marketing: Yeah .Industrial Designer: Yeah .Marketing: I meanyou can you can use your finger to to scroll rather than your thumb .Project Manager: Yeah .User Interface: so i if the majority are right-handed , it's uh {disfmarker}Project Manager: Mm-hmm .Industrial Designer:Yep .Marketing: So I mean that does kind of negate the whole R_S_I_ issue .Project Manager: Yeah .Industrial Designer: Mm .Marketing: So maybe we need to put {disfmarker} that needs a little bit of investigation ,maybe give it a five , I would say ?Project Manager: Um {disfmarker}Marketing: What do you what do you all think ?Industrial Designer: Mm .Project Manager: Six .User Interface: Or maybe six , because it's just oneone i one among the issues ,Project Manager: Yeah , I think I think for um {disfmarker}User Interface: I mean . Yeah .Project Manager: I mean most people are right-handed , so in {vocalsound} in terms of ourgreatest target group , I think it's pretty good , but we might want to flag it for management , they want {disfmarker} might want to um {disfmarker}User Interface: Yeah .Industrial Designer: One more thing is thatiMarketing: Okay .Industrial Designer: It might be a little clumsy when when it opens up , right ,Project Manager: They {disfmarker}Industrial Designer: so it opens on the side . So {vocalsound} {disfmarker}ProjectManager: Mm-hmm .User Interface: No , yeah , but mm but we have it {vocalsound} nicely {vocalsound} with the hinges here {gap} yeah .Industrial Designer: {vocalsound} Yeah yeah yeah , I mean {disfmarker}yeah .Project Manager: Yeah .User Interface: So it won't be a problem ,Marketing: Yeah . Yeah .Industrial Designer: So you guys can decide wh whether {disfmarker}User Interface: it will be {disfmarker} and it will be{disfmarker} it won't be heavy .Industrial Designer: Oops .Marketing: I th I think the alternative is flipping from the top .Industrial Designer: Yeah , but we {disfmarker} which makes it kind of really big , yeah .UserInterface: Yeah well yeah ,Project Manager: The length is gonna be difficuUser Interface: but it's it's a bit long . It's a little bit long .Marketing: Yeah um {disfmarker}User Interface: Well , I mean it can be opened likethis of course and yeah .Marketing: But you were thinking about making it smaller , yeah ?Industrial Designer: {vocalsound} Uh this this kind of uh makes it more {gap}Project Manager: Mm .Marketing: Because{disfmarker}User Interface: S uh slightly smaller .Industrial Designer: and two , it might interfere with the I_R_ channel .Marketing: So you have to keep that side flat .User Interface: Yeah , but if we flip it open only asmuch as that .Industrial Designer: Okay .Marketing: So it works like a mobile phone flipping , but y you know , as long as that side's flat , than that will work .Industrial Designer: Right . Okay .Marketing: Okay . Um{vocalsound} okay , so C_ . Are are we admitting defeat on C_ or are we saying we're gonna stick a locator on the T_V_ ?Industrial Designer: No , we have a locator .Project Manager: No , we're gonna put it like{disfmarker} we've got th there's the locator dot .Marketing: There's a locator . Cool , so that means you need a {disfmarker} that does mean you need a little speaker on it though ,User Interface: Mm that you stick onT_V_ .Project Manager: Mm .Marketing: doesn't it ? To make it beep .Industrial Designer: Yeah .Marketing: Or a buzzer .Project Manager: Yeah .User Interface: Yeah well w but l but the speak sample speaker isincluded , so it it has some capacity to mm to do some {disfmarker} to make some sounds , so {disfmarker} yeah .Marketing: Okay .Industrial Designer: Yeah .Marketing: So that's two , so that's seven , yeah . It'slocatable ?User Interface: Yep .Marketing: Fabulous . D_ .Industrial Designer: Intuitive , completely intuitive . {vocalsound}Marketing: {vocalsound}Project Manager: {vocalsound}User Interface: Yeah . If{vocalsound} uh uh if this means intuitive , if it means the way people kind of are used to finding thingsProject Manager: Yeah .User Interface: and it's {disfmarker} I th I think it's {disfmarker}Project Manager: I'd saysix , 'cause the {disfmarker} I mean the the standard layout for numbers is three three three and one , rather than the way you've got it . I really like the way you have it ,Marketing: Yeah .Project Manager: but it's notthe immediate thing that you're used to .Industrial Designer: Intuitive .Marketing: Yeah , and I mean dIndustrial Designer: And uh even the scroll , it's a it's a new technologyProject Manager: So {disfmarker}IndustrialDesigner: so m m might be a little more difficult for people to get used to in the beginniProject Manager: Might be {disfmarker}Industrial Designer: so it is kind of not very intuitive but uh it's a good technology , I meanonce they get used to it .Project Manager: But it {disfmarker} and it's something that they will be experiencing in a lot of different places soon .Industrial Designer: Yeah .User Interface: Yeah .Marketing: So , should wemaybe say f a fiveIndustrial Designer: So lMarketing: and say it is intuitive ,Project Manager: Five ?Marketing: but it's different , so , do you know , I mean it's obvious how to use it ,Project Manager: Yeah .Marketing:but you might have to think about it first . So we give that one a five , you think ?Industrial Designer: Yeah , okay . I'm gonna give a seven in everything , so . {vocalsound}Marketing: Yep .Project Manager: I'm happywith five ?User Interface: Yeah .Project Manager: Yeah . {vocalsound}Marketing: I'm glad you're accepting this . It has taken a little while , hasn't it ? Um intuitive but {disfmarker} Sorry , it's really hard to write onthose .Industrial Designer: Mm . {vocalsound}Marketing: I just went a bit mad , didn't I ?Project Manager: {vocalsound}Marketing: Um okay , cool , E_ , okay . Um I would guess this comes back from this whole B_


Project Manager: SoMarketing: So {disfmarker}Project Manager: I hope you're ready for this uh functional design meeting .Marketing: Of course . {vocalsound}Project Manager: Um so I will take the minutes you mmyou three are going to do presentation . Um uh we want to know {disfmarker} to {disfmarker} at the end to know the new project's requirement so we need uh to know the the user uh needs that we want to fulfil tofulfil the {disfmarker} from the technical part we want to know how it going to work and um third part {vocalsound} uh I don't remember {vocalsound}Marketing: {vocalsound} {vocalsound}Project Manager: which isnot very good . Ah of course , how to to design this uh this {disfmarker}Marketing: Nice stuff {vocalsound}Project Manager: {vocalsound} yeah . So um let's go for the three presentations , so first um Marketing Expert.Marketing: {vocalsound} Who starts ? {vocalsound} Oh . Ha . okay .Project Manager: So wait a minute . Mm .Marketing: So I dunno if I can do that like this ? Yeah ? So it's being modified . Do you want {disfmarker}yeah , open . Read only . I hope I saved it . {vocalsound}Industrial Designer: {vocalsound}Marketing: So , umUser Interface: Sammy Benjo . I know this name uh .Marketing: yeah , this is my name .{vocalsound}Project Manager: {vocalsound} Sounds uh {disfmarker}User Interface: {vocalsound} We met before .Marketing: So as you know , you {disfmarker} I think you already know me , Sammy Benjo . I am theexpert in marketing and I want to tell you about what people uh s want and uh like and dislike in remote controls , and I hope this is going to help you to to design it correctly . So next please . Uh-oh .{vocalsound}Project Manager: Mm {vocalsound} uh .Industrial Designer: Yeah , it is put F_ five {gap} .Project Manager: Hmm .Marketing: {vocalsound} Hmm .Industrial Designer: The full page presentation , yep.Marketing: Yeah maybe in the full pageProject Manager: Okay .User Interface: F_ F_ five .Marketing: because i I spent lots of time doing this presentation , so .Industrial Designer: Yeah . Yep .Project Manager: F_ five.Industrial Designer: Yeah .Marketing: Uh-huh hmm okay .Project Manager: Mm-hmm . Mm .Marketing: So basically uh what I suggest is that uh instead of deciding ourself what what could be and what should be agood uh remote control , let's ask people who are users of remote controls how they feel about w the current remote controls , what they like , what they don't like and um and what they do with them by the way{vocalsound}Industrial Designer: {vocalsound}Marketing: because they are supposed to be useful . {vocalsound} Don't forget about that . So we've we've conducted a a survey on on the use of uh remote controls andI'd like to show you some of the results we found on this survey . And next please . Yeah , so basically what we found was that uh there are several things that the user don't like in remote controls . First of all , theyfind it very ugly . {vocalsound} Current remote controls as you know they're the same as this one uh they're not nice colour , not nice shape , I mean they're all the same , and they're not l good looking . Um what isinteresting is that in fact it seems that they were {disfmarker} people are ready to pay for nice and look {disfmarker} and fancy looking uh remote control , so I think we should probably spend lots of time in{disfmarker} and effort in that um . And the other thing is that uh the the current remote controls are not so easy to use and it it {disfmarker} the the current uh facilities that they offer do not match what people reallywant to use their remote controls . For instance uh we see that uh they zap very often so I think this is a very uh important uh functionality that it should be easy for them to to zap uh in one way or another . And mostof the buttons uh on uh current remote controls are not used , so I think we should design something where some of the buttons which are those that are used should be easier to see and use than others that only acouple of people are using . Um next please . {vocalsound} Now {vocalsound} people are very frustrated w with their {vocalsound} remote controlsIndustrial Designer: {vocalsound} {vocalsound}Marketing: and theyfor instance uh they don't even find it {vocalsound}Project Manager: {vocalsound}Marketing: it's {vocalsound} it's often lost somewhere in the in the {disfmarker} in your home and nobody knows where it is.Industrial Designer: Yeah .User Interface: Agree .Marketing: Maybe if we have something where we could {vocalsound} ask the remote control please , where are you ?Industrial Designer: Yeah .Project Manager:{vocalsound}Industrial Designer: {vocalsound} Yeah .Marketing: {vocalsound} Like uh something to to {disfmarker} like t I think phones . Some of the phones have some of this kind of s functionality . Uh of coursephone you can always phone your phoneProject Manager: {vocalsound}Marketing: but {vocalsound} you can't phone your {vocalsound} your remote control .Industrial Designer: {vocalsound} You can {disfmarker}you are {gap} .Project Manager: Why not ? {vocalsound}Marketing: But why not ? Yeah .Industrial Designer: {vocalsound}Marketing: And because of the fact that there are so many buttons in these remote controlsthat nobody use ,Industrial Designer: Hmm .Marketing: in fact they don't even know how to use them , so most of the the people say they they don't know how to {disfmarker} they {disfmarker} to use properly their rremote controls . And uh they are bad for R_S_I_ but uh I don't remember what is R_S_I_ .Project Manager: {vocalsound}Industrial Designer: {vocalsound}Project Manager: {vocalsound} Okay uh tha that's look great.Marketing: {vocalsound} So I think they are bad . {vocalsound}User Interface: {vocalsound} R_S_I_ mm-hmm .Industrial Designer: {vocalsound} {vocalsound}Marketing: Mm-hmm . Mm nobody has any idea aboutthat ? Well I'll check uh with myIndustrial Designer: Yeah , it's electromagnetic waves or something kind of maybe uh effect .Marketing: Oh , okay ,User Interface: No , I don't think so .Marketing: I think it's a technicalthingIndustrial Designer: Yeah ,Marketing: which our {disfmarker}Industrial Designer: because infrared uses some electromagnetic technology ,Project Manager: Mm-hmm . Okay .Marketing: Okay .User Interface:Okay .Industrial Designer: and those waves have high {disfmarker}Marketing: So , it seems that {vocalsound} it's a lot of people for a concept that we don't know {vocalsound}User Interface: But twenty six percent ,do you know {disfmarker}Project Manager: {vocalsound} Or something we don't know . {vocalsound} Mm-hmm . {vocalsound}Industrial Designer: Uh .User Interface: Twenty five . {vocalsound}Industrial Designer:Uh .Marketing: but we have to take this into account .User Interface: Every fourth , you know . {vocalsound} Every four {disfmarker} some of us knows .Industrial Designer: Yeah it's {disfmarker} People really{vocalsound} {disfmarker}Marketing: {vocalsound}Project Manager: {vocalsound} Okay .Marketing: So anywayUser Interface: One of us {disfmarker}Marketing: that's for what the biggest frustration uh of the userand umIndustrial Designer: Yeah . Yeah .Marketing: what else do I have ? Next slide ? Ah yeah .User Interface: Mm-hmm .Marketing: So we've listed a couple of uhUser Interface: Functions .Marketing: s uh functionsthat may be uh used by u the user in the current uh available uh remote controls and uh well the tables look very nice to read but what is important is to understand that the power button is not used often because ingeneral you {vocalsound} use it only once per session , but it is very relevant . {vocalsound}Project Manager: {vocalsound}Marketing: People want to have a power button . Channel selection is uh o often used{disfmarker} very often used and indeed uh very relevant .Project Manager: {vocalsound}Marketing: {vocalsound} Ah {vocalsound} now I remember what is R_S_I_ {vocalsound}Project Manager:{vocalsound}Marketing: it's repetitivity stress injury . {vocalsound} We have to be careful with that word but {vocalsound} uh anywayIndustrial Designer: Uh .Marketing: I continue my presentation so {disfmarker}yeah ,User Interface: {vocalsound}Marketing: channel selection is um very important , very often used . Volume is not often used but people uh want to have control on volume and that makes sense of course . And nthen you have things which are very much less often used like the settings . Audio settings , screen settings , even teletext and channel settings . All of them . they're not often used and they are s more or less relevant. It seems that people find teletext teletext uh relevant , even if I personally never use it but seems that it's average relevant at least , so .Project Manager: I have been told that we uh don't consider teletext , that it'sout of date now because of internet .Marketing: I can tell you that uh in a l in a scale between one and ten relevant uh not relevant to relevant people scored a six on this , which is not as uh these these two one were{disfmarker} had I think ten I think .Project Manager: Mm-hmm .Marketing: But but if you compare with these ones , uh I think they scored a one or two .Industrial Designer: Hmm .Marketing: Not very relevant , so ifif there are good reason not to put teletext it's okay but just know that people find it somehow relevant .Project Manager: Mm-hmmUser Interface: Mm-hmm .Project Manager: {vocalsound}Marketing: That's for themain functions I think and uh then we can ask uh ourself uh what people don't have that may be useful . For instance I think {disfmarker} net next slide . {vocalsound} One of the thing {disfmarker} the trend uh thatuh you are probably aware of is the possibility {disfmarker} the eventual possibility of having speech recognition in your remote control , so you wouldn't have to tap tap in your buttons but just tell your remote controlor whatever you need you have what you want . So we've conducted a survey about uh whether people would like or not to have uh this kind of uh functionality in their remote control and as we can see it reallydepends on the age . Young people , probably because it's a buzz word , find it very relevant . And uh as the age goes up {vocalsound} the {vocalsound} the relevance goes down .Industrial Designer: {vocalsound}Yeah .Marketing: {vocalsound} So now it really depends on the kind of uh targeting uh wha who are we targeting with this remote control ?Industrial Designer: 'Cause {disfmarker}Marketing: I think if we are targetingyoung people then uh it's probably something we have to consider . If we are targeting you very old people this is something they really don't know why they {disfmarker} this should be so nowProject Manager:Mm-mm . Okay .Marketing: this is of course , depends on that . And um I don't have any conclusion , I didn't have time the meeting was very tight , so that's basically my findings . And uh , if you have any question?Project Manager: Mm I think it's good , okay . You done a good review .User Interface: I got one question ,Marketing: I can go back .Industrial Designer: Thank you .Marketing: Yeah one question ,User Interface: uhyou are a Market ExpertMarketing: yeah ?User Interface: soMarketing: I am . {vocalsound}User Interface: should we aim at the young people or not ?Marketing: I think we should aim at the young people . But uh Ithink they are {disfmarker} they are those uh who might be more interested in a in a new device .Industrial Designer: Mm .Marketing: In general the the early adopters of a new device are young people , less than{disfmarker} more than {disfmarker}User Interface: Okay , then teletext is used less .Industrial Designer: Mm .Project Manager: Mm-hmm .Marketing: Then teletext is useless for them I think ,User Interface: Okay.Marketing: yeah . Because they they have other means of finding their information . Yeah .Project Manager: Mm-hmm mm mm . Okay .User Interface: Mm-hmm . Mm-hmm .Project Manager: That's good point.Marketing: But {disfmarker} yeah . Nope .Industrial Designer: Mm , yep .User Interface: Mm . Okay .Project Manager: Okay .Marketing: 'Kay ?Industrial Designer: Thank you .Project Manager: So um now I think it'sthe turn of the the {disfmarker} {vocalsound} I'm not sure um {disfmarker}Marketing: {vocalsound}Project Manager: Of the technical function , so {vocalsound} uhMarketing: So I think it's you , huh ?IndustrialDesigner: Uh it'sMarketing: No ? {vocalsound}User Interface: {vocalsound} That's me .Project Manager: what effect {disfmarker}Industrial Designer: techni function of {disfmarker}Marketing: No , userrequiremenIndustrial Designer: Yeah .Project Manager: Okay . Wait a second .Marketing: {vocalsound}Project Manager: Argh .Industrial Designer: I have to do working design so uhProject Manager: So you're{disfmarker}User Interface: That's {disfmarker} but this but number three , yes . Mm-hmm . So , my name is Mark Dwight , and um I am responsible for User Interface Design .Marketing: {vocalsound}User Interface:However , uh mm Project Manager asked me to give you some presentation about technical functions design . Uh , as I'm a more an artistMarketing: {vocalsound}Project Manager: {vocalsound}User Interface: that'sgonna be less technical functions but more User Interface and current intentions and everything which is linked with this .Project Manager: Okay . Let's go .User Interface: So next slide please . And uh a general methodwhich is {disfmarker} seems to be very useful for our taskMarketing: {vocalsound}Industrial Designer: Mm .User Interface: is not to forget about uh Occam razor . We should never complicate things too much . Weshould only make a remote control , nothing more . Nothing more than this , just a remote control .Marketing: {vocalsound}Project Manager: {vocalsound}User Interface: 'Cause current remote controls they are nevereasy enough to use .Marketing: Makes sense . {vocalsound}User Interface: So , make a click , please . So here is this remote control .Marketing: {vocalsound}Project Manager: {vocalsound}User Interface: It's quite astandard one , but it's not from a T_V_ , it's from a much easier device like air conditioning or something . But you know , we can use it for a T_V_ easily . Only buttons we need is on off , volume , channels and maybesome options or something else , and please make a click , compared to this oneMarketing: {vocalsound}Industrial Designer: {vocalsound} It's {disfmarker}User Interface: which one would you prefer ? I guess this.Industrial Designer: Yeah , yeah .Marketing: I would say the simplest one as long as there are the uh {disfmarker} I find the buttons that I need every time I need a button .User Interface: Sure , sure .IndustrialDesigner: Yeah .Marketing: {vocalsound}Industrial Designer: Maybe it can be yeah middle of {disfmarker} like , between those twoUser Interface: Yeah , and our method is going to be , provide simpleIndustrialDesigner: liProject Manager: Oh sorry . {vocalsound}User Interface: simple desires into simple actions .Marketing: Nice . Nice sentence .User Interface: Findings .Project Manager: Okay .Marketing: {vocalsound}ProjectManager: Oh sorry .User Interface: Our question of the style , we should remember that our companyMarketing: {vocalsound}User Interface: puts fashion into electronics and we should never forget about it.Marketing: {vocalsound}Project Manager: {vocalsound}User Interface: Concept .Industrial Designer: {vocalsound} S you should {disfmarker} yeah .User Interface: {vocalsound} Be simple . Be simple and you'll leanon this market .Industrial Designer: {vocalsound}User Interface: Market is a {disfmarker} of remote controls {disfmarker} you know it better ,Marketing: Mm .User Interface: it's very well , it's it's not an easy field toto play , you know ? So be simple .Marketing: {vocalsound} {vocalsound}User Interface: For personal preferences I think that to make a baby-proof remote control it got to be a titanium .Project Manager:{vocalsound}Industrial Designer: {vocalsound}Marketing: {vocalsound}User Interface: It's a really good style , it going to be {disfmarker} look like like this . It is unbreakable and it is very universal . W we'll have ascreen with a back light which can change colours ,Marketing: Mm-hmm .User Interface: and we can put all the options into this screen . We'll need only few buttons . All the other things can be controlled through thescreen . And all these buttons should be easy to find and to click , 'cause when you watch a movie and you want to change something , you always try to find a good button and click it , but you should do it by touchingit and finding it easily just by touch . So {disfmarker} Press {disfmarker}Project Manager: {gap}User Interface: I would propose this concept for design , just few buttons , a screen with a back light which can changecolours , titaniumIndustrial Designer: Mm .User Interface: I think , and uh what else ? I got just very few and good ideas . We need power and volume . And let us include two nice features into this device , first , poweron and off can be made fully automatic . When you go to the sofa , take your control and point it to the T_V_ ,Project Manager: It's off .Marketing: Hmm .Project Manager: It's on .User Interface: the T_V_ turns on.Marketing: And when does it turn off ?User Interface: When you don't touch the control but you go out of the {disfmarker} For for enough timeMarketing: Oh so you have aUser Interface: like uh you{disfmarker}Marketing: sensing {disfmarker} sensor machine that uh knows {disfmarker}User Interface: It's a question to our technical design , our {vocalsound} two engineers .Industrial Designer: {gap}{vocalsound}Project Manager: {vocalsound}Marketing: Tech {vocalsound}User Interface: And another nice feature that I would like to implement is uh volume control . Suppose you set u you set up some volume andthen you move out or you move to the other corner of the room and take your control with you . Like , you want to to change the chair or you want to move to the armchair from the sofa or something , and then thevolume changes .Project Manager: Or you want to go to the kitchen . {vocalsound}User Interface: It's easy to do ,Marketing: Mm-hmm .User Interface: you just control the {disfmarker}Marketing: According to yourdistance to {disfmarker} and the angle maybe , if you have a stereo system .Industrial Designer: Distance .User Interface: According to the distance . {gap} Yeah yeah yeah . So {disfmarker}Marketing: Uh I'm notsure about the screen , wha what is the use usefulness of the screen ? Uh is it a touch screen by the way ?User Interface: I think it can be just a menu which can be controlled with a left , right , up , down and enter.Industrial Designer: Yeah .Marketing: So it gives instructions but uh it has to be with an back light somehow . {gap}User Interface: So , its main purpose in fact is a back light ,Industrial Designer: Mm-hmm .UserInterface: which change colours ,Marketing: Okay .User Interface: which makes it easier to find , and each can {disfmarker} it can respond for your voice , like it can turn on the light for you just to f find it easily , yeah?Project Manager: Mm .Marketing: Okay .User Interface: So basically that's it .Project Manager: {vocalsound} Um I see that you target uh several s application not only T_V_ but i like we talk about um universal uhremote control .User Interface: Can be easily done ,Project Manager: Yeah .User Interface: 'cause you got simple designs , y we should put it to simple actions .Project Manager: Hmm .User Interface: Let it be universal, so you want to use it for your hi-fi system . You want to change tracks and you want to adjust volume .Project Manager: Mm-hmm . {vocalsound}User Interface: Just few actions , a few actions for everything.Industrial Designer: Mm .Project Manager: Hmm . SUser Interface: All the rest , we sh we'll put it into this menu on the screen .Project Manager: Mm . Since we were targeting a really soon uh uh date for the the theum i issuing of this uh remote control I think we will only concentrate on T_V_ for the moment and then maybe m make it more generalised {disfmarker} yeah .User Interface: Okay , okay .Industrial Designer: Mm .Yeah and it {disfmarker} mm .User Interface: Okay , but it's quite universal you know .Industrial Designer: Mm .User Interface: We can just extend it to any device .Industrial Designer: Mm .Marketing: So for instanceif I want to go to {disfmarker} directly to channel twenty five , how would I do {disfmarker} can I do that with this ?User Interface: Uh twenty five .Marketing: Yeah mm let's say I am uh on channel eight now . Youknow these days we have hundreds of channels ,User Interface: Mm-hmm .Marketing: that's not so easy to go just next next next when you have hundreds of channels .User Interface: {vocalsound} In fact I would


The Chair (Hon. Anthony Rota (NipissingTimiskaming, Lib.)): I call this meeting to order. Welcome to the 12th meeting of the House of Commons Special Committee on the COVID-19 Pandemic. This will be the firsthybrid meeting of the committee. Some members will be participating via videoconference and some will be participating in person. This follows the order made by the House on May26,2020. Members who have alreadyparticipated in a virtual meeting of the special committee may actually not notice any change, except for the fact that some members are also participating from the floor of the House. An additional rubric, that ofstatements by members, was also added to the proceedings of the committee. In order to ensure that those joining the meeting via video conference can be seen and heard by those in the chamber, two screens havebeen set up in the chamber on either side of the Speakers chair. Sound amplification for virtual interventions will be available, and members in the chamber can listen to the floor sound or interpretation using theearpieces on their desks. Before speaking, please wait until I recognize you by name. Please also direct your remarks through the Chair. Thank you. For those of you joining via video conference, I would like to remindyou to leave your mike on mute when you are not speaking. Also, please note that if you want to speak in English, you should be on the English channel. If you want to speak French, you should be on the Frenchchannel. Should you wish to alternate between the two languages, you should change the channel to the language that you are speaking each time you switch languages. Should members participating byvideoconference need to request the floor outside their designated speaking times, they should activate their microphone and state that they have a point of order. Those in the chamber can simply rise in the usual way.Please note that today's proceedings will be televised in the same way as a typical sitting of the House. Next we'll move on to ministerial announcements. I understand that there are no ministerial announcementstoday, so we'll move on to petitions. We'll be presenting petitions for a period not exceeding 15 minutes. I would like to remind members that any petition presented during a meeting of the special committee must havealready been certified by the clerk of petitions. For members participating in person, we ask that they please come and drop the signed certificates off at the table once the petitions are presented. First on our list forpresenting petitions is Ms. May, who is joining us virtually.Ms. Elizabeth May (SaanichGulf Islands, GP): Mr. Chair, what an honour to be the first voice coming to you from the screens on either side of the Speaker of theHouse. I speak to you from SaanichGulf Islands on the traditional territory of the WSNEC people. Hych'ka Siem. I'm presenting a petition, number 431-00215, and it has been certified. The petitioners call on this Houseto take note of the fact that Canada is the only country with a universal health care system that does not include the provision of necessary prescription medications. They note that the system across Canada is apatchwork that leaves three million Canadians unprepared and uninsured to be able to purchase necessary medications. They call on the House assembled to put in place a system of universal national pharmacare,bringing down the cost of drugs through bulk purchasing. I think I'll call that a summary, Mr. Chair. Thank you very much.The Chair: The next petition will be presented by Mr. Genuis.Mr. Garnett Genuis (SherwoodParkFort Saskatchewan, CPC): Thank you very much, Mr. Chair. I'm pleased to be presenting two petitions before the committee today. The first petition is in support of Bill S-204. This Senate public bill, been putforward by Senator Salma Ataullahjan in the Senate, would make it a criminal offence for someone to go abroad to receive an organ for which there has not been consent. It also has a mechanism by which somebodycould be deemed inadmissible to Canada for being involved in the horrible practice of forced organ harvesting and trafficking. This bill has been before various Parliaments for over 10 years, and petitioners are hopefulthat this Parliament will be the one that finally takes action to address forced organ harvesting and trafficking. The second petition is put forward by folks who are concerned about Bill C-7, particularly the efforts by thegovernment through Bill C-7 to remove vital safeguards that are currently associated with Canada's euthanasia regime. Petitioners are not happy about the fact that the government is trying to eliminate the 10-dayreflection period and remove other safeguards that only four short years ago the government thought were essential for the euthanasia and assisted suicide system that they were putting in place. The petitioners call onthe government to address that, and they are not supportive of these particular efforts to remove vital safeguards from that regime. Thank you very much.The Chair: Is anyone else presenting petitions? Seeing none,we'll move on to statements by members. We will now proceed to Statements by Members for a period not exceeding 15minutes. Each statement will be for one minute. The first will be from Mr.Samson. Mr.Samson,you have the floor.Mr. Darrell Samson (SackvillePrestonChezzetcook, Lib.): Good afternoon, everyone. It's an honour to be presenting an S. O. 31. This spring has been a difficult one for Nova Scotia and thecommunities of SackvillePrestonChezzetcook. While residents have banded together to tackle the challenges presented by COVID-19, we have also had to mourn the passing of three remarkable local women: RCMPConstable Heidi Stevenson, well known by many in Cole Harbour and the surrounding areas; our own Sub-Lieutenant Abbigail Cowbrough, who was based out of 12 Wing Shearwater; and Captain Jenn Casey of theCanadian Forces Snowbirds. All three women died in the line of duty in separate tragic events while serving our country. These three brave women, who served with honour on land, at sea and in the air, represent theabsolute best of us. Heidi, Abbigail and Jenn were inspirational and will not be forgotten. Thank you.The Chair: Next we'll go to Mr. Bezan.Mr. James Bezan (SelkirkInterlakeEastman, CPC): Thank you, Mr. Chair. Canadaneeds a prime minister who will create jobs and opportunity, but instead we have a prime minister who is piling up crippling national debt. Yesterday the PBO predicted the federal deficit this year will hit over $252billion. That is almost equivalent to an average year of government spending before the Liberal government. After five years with this debt, Prime Minister, Canada's national debt is set to hit $1 trillion, with almostnothing to show for it. Industries from coast to coast are either closed or are struggling. Canadian workers need and deserve a prime minister who supports our energy sector and gets our natural resources andagriculture products to market, who supports small business and will make our tax system encourage job creation and growth, and who will bring advanced manufacturing jobs to Canada and keep the automotiveindustry growing. Most importantly, we need a Conservative prime minister who will get the government finances under control after the massive debt left by this prime minister.The Chair: Next we'll go to Mr.Anandasangaree.Mr. Gary Anandasangaree (ScarboroughRouge Park, Lib.): Mr. Chair, I speak today with a very heavy heart. Since the COVID-19 outbreak, we've seen a disproportionate number of deaths in long-termcare homes. I'm thankful for the Canadian Armed Forces who were deployed to the Altamont care home in my riding and four other facilities across the GTA. The CAF have brought forward horrifying allegations in theoperation of these homes. They include residents being given expired or improper doses of medication; not being cleaned or changed for a prolonged period of time; being forcibly fed, causing choking; being bed-boundfor weeks; receiving inadequate nutrition, and much more. Mr. Chair, I call upon Premier Ford to place these five homes under a mandatory management order and to appoint a third party manager to address andrectify these violations. I also call upon the Premier to undertake an independent public inquiry into the tragedy we face in long-term care facilities across Ontario. Finally, Mr. Chair, we need to work with the provincesand territories to set national standards of care for the most vulnerable in our society. We can and must do better. Thank you, Mr. Chair.The Chair: We have a point of order. Go ahead, Ms. May.Ms. Elizabeth May:Thank you, Mr. Chair. I hesitate to interrupt colleagues, but I'm concerned about the petition practice, which, as I understand it, is to summarize a petition but not make a speech. I felt one of our colleagues wastrespassing on our usual rules.The Chair: I will remind honourable members that when a petition is presented, we're expected to give a prcis and make it as concise as possible. Thank you. Mr.Champoux, you have thefloor.Mr. Martin Champoux (Drummond, BQ): Mr.Chair, I would like to recognize the resilience of Quebeckers concerned for their jobs or their businesses during the COVID-19 crisis. They need us to plan for after thecrisis, and we must do so now. To do so, we need the proper information. We need to know the status of the public finances. That is why the Bloc Qubcois is demanding that the government present an economic update,and that it do so before June17. This is not about making a spectacle. Everyone knows that the deficit will be huge. We had to provide the people with support and we all agree on that. But we have to know to whatextent. We also have to know where we are starting from so that we can plan where we are going. This is about respecting the public, because they are the ones who will be paying the bill. In closing, I would like toremind the government that one group is not really contributing to the public purse at the moment. I am talking about the tech giants, the GAFAM group, that have never before been used to the extent that they arenow, and that are still not paying a cent in tax in Canada. The Liberals promised to correct this injustice. Now is a great time for them to do so.The Chair: We'll now go to Ms. Sidhu.Ms. Sonia Sidhu (Brampton South,Lib.): Mr. Chair, this week is National Paramedic Services Week. I want to take this opportunity to thank the Peel region police, paramedic and firefighting services for keeping Bramptonians safe. In my riding,organizations have stepped up to help our community. Organizations such as the Khalsa Aid Society, the Interfaith Council of Peel, the Brampton YMCA, the Prayer Stone Peoples Church, Unity in the Community, Ste.Louise Outreach Centre, Knights Table, the Yogi Divine Society, Vraj Community Service, Regeneration Brampton and many more have made our community stronger during this difficult time. I also have to address thereport that came out yesterday from our brave Canadian Armed Forces. Like many Canadians, I was shocked by this report from the long-term care centres, including one in my riding. The examples of abuse describedin the report are unacceptable. Our seniors deserve dignity and respect. We must find a solution. We need to fix this.The Chair: We'll now go to Mrs. Stubbs.Mrs. Shannon Stubbs (Lakeland, CPC): Mr. Chair, Canada's oiland gas sector is in crisis, made worse by five years of bad policies, red tape and barriers to pipelines. Just in the last two months, we saw the largest production cut in Canadian history. Active rigs dropped by 92% andtens of thousands of oil and gas workers lost their jobs, adding to the 200,000 since 2015. Energy is Canada's biggest investor, and exporting could lead the recovery if there are actions, not just words. On March 25,the finance minister promised help in hours or days, not weeks, but he's letting Canadians down. Sixty-three days later, small oil and gas companies still can't apply for BDC loans, and last week's large employer loanterms are predatory, with interest rates escalating to 14% by year five. Those are payday loan rates. The required stock options being at record lows could make the government the largest shareholder. That's notemergency assistance; it's pandemic profiteering. Programs can't help workers if businesses can't or won't actually get the support. The Liberals' death-by-delay tactics are doing exactly what foreign activists in othercountries want: to shut down Canada's oil.The Chair: Ms.Bessette, the floor is yours.Mrs. Lyne Bessette (BromeMissisquoi, Lib.): Mr.Chair, in times of crisis, we stick together. I can state that this is certainly the case inBromeMissisquoi. In the last weeks, I have been calling volunteer action centres in my constituency so that they can tell me their news. I would like to take the time that I have to highlight the work that communityorganizations are doing tirelessly in my constituency. The crisis has made us realize the extent to which food banks and meals-on-wheels can not only relieve hunger, but also relieve thousands of shut-in seniors of theirloneliness. Let me also highlight the devotion of the volunteers giving generously of their time, particularly the initiative of Mabel Hastings in the volunteer aid centre in Mansonville. Like me, she sends out a dailynewsletter to keep the public informed about the many resources available for their support. COVID-19 is bringing out the best in our community and I am certain that, together, we will get through it.The Chair: We willgo to Mr. Virani.Mr. Arif Virani (ParkdaleHigh Park, Lib.): Mr. Chair, during the COVID-19 pandemic I have been inspired by the courageous work of so many essential workers. I want to thank everyone on the front linesfor keeping us safe, keeping us fed and keeping our communities functioning. I want to make special note of one particular essential health care worker, a woman who is a quarantine manager with the Public HealthAgency of Canada. I have personally seen her working tirelessly over the past three months to keep all of us safe. That woman is my wife, Suchita Jain. Suchi, I love you, I am very proud of you and I thank you for all ofthe sacrifices you are making. I want to highlight another woman from my riding of ParkdaleHigh Park, Rachelle LeBlanc. She is a local designer. When the pandemic broke, she saw the need for protective barriers forsmall shops in Parkdale, so she set about collecting donations. She then put her design talents to work and started designing free-standing protective shields. Rachelle's team has now delivered 25 free COVID protectiveshields to small shopkeepers in Parkdale, and the team is on track to building 100 more. It's the compassion of Canadians like Rachelle that gives meaning to the phrase we are all in this together.The Chair: Mr.Godin,you have the floor.Mr. Jol Godin (PortneufJacques-Cartier, CPC): Mr.Chair, the school year has been shattered and our graduating classes must be proud of what they have achieved amid the COVID-19 pandemic.Young men, young women, be proud of your accomplishments! You can believe in the future. Keep learning. It will give you tools that will serve you all your lives. What you have achieved in this extraordinary year willset you apart from the others. I invite you to be inspired by that and turn it to your advantage. The current government has the obligation to promote the values that will lead you to become involved in yourcommunities. Your willingness to learn or to work makes you into better citizens. Knowledge and experience are irreplaceable and invaluable. I implore this government, which is unaware of the damage it is causing, toimmediately announce all the positions that have already been approved under the Canada summer jobs program. Urgent action is needed. Let us have confidence in our organizations, our companies, and let ussupport our youth, a rich resource that we must equip and motivate. I congratulate all the young graduates in the beautiful constituency of PortneufJacques-Cartier.The Chair: We will now go to Mr. Fergus.Mr. GregFergus (HullAylmer, Lib.): Mr.Chair, this pandemic lets us see what Canadians are made of. This coming Saturday, May30, more than 2,000Christians of all denominations are coming together virtually for prayer and foraction. When the going gets tough, Canadians get going. This could not be more true than with respect to what will be happening on May 30. This Saturday, in more than 2,000 churches and homes, thousands offaith-filled Canadians are gathering to pray and act on those prayers as part of Stand United Canada. They will gather through television, Facebook Live and Instagram Live. Then they are going to deliver much-neededsupport to at-risk Canadians who live in disadvantaged areas. This is faith in action. I'm sure I speak for all parliamentarians when I wish success to Stand United Canada. I hope it inspires more Canadians to follow inits footsteps. Thank you, Mr. Chair.The Chair: We will now go to Ms. Harder.Ms. Rachael Harder (Lethbridge, CPC): The best way to safeguard the truth is to allow people to speak freely, but from the very beginning ofthis pandemic, the Liberals have silenced dissent. Sadly, their short-sightedness has been to the detriment of Canadians. Early on, they propagated the notion that human-to-human transmission wasn't possible. Theysaid that closing the borders wasn't necessary. They told us that wearing face masks wouldn't help. It is undeniable that the Liberal government has put Canadians in danger by silencing alternative points of view andhas spread misinformation. Ironically, however, they have now gone ahead and crowned themselves the arbiters of truth. They are spending millions of dollars to censor what Canadians can and cannot say. They aredetermining what is true and what is not, what is right and what is wrong, what is in and what is out. When freedom of speech is repressed, it is safe to say that democracy is under siege. I call upon the government torestore the personal liberties that are granted under our Canadian Charter of Rights and Freedoms. This is Canada. We are not an autocracy; we are a democracy.The Chair: We will now go to Mr. Nater.Mr. John Nater(PerthWellington, CPC): Mr. Chair, small businesses have always been the cornerstone of communities across this country. They provide employment and economic stability and are always the first to supportcommunity functions and activities, but small businesses have been particularly hard hit due to COVID-19. They have shut their doors temporarily, and now many worry they'll never be able to open their doors again.With the season cancellations at the Stratford Festival, Drayton Entertainment and Stratford Summer Music, businesses in the tourism, hospitality, accommodation and retail sectors in PerthWellington are struggling.Every day, I talk to small business owners who can't access the Canada emergency business account, and others who find the convoluted commercial rent assistance program to be out of reach. The program isneedlessly complicated, frustratingly slow and excessively restrictive. Mr. Chair, the government needs to go back, fix these programs and ensure that support goes to the small businesses that need it.The Chair: Wewill now go to Ms. Collins.Ms. Laurel Collins (Victoria, NDP): Mr. Chair, Canadians have been shaken by this pandemic. It has exposed the gaps in our health care system and our social safety net. It has shown howvulnerable we all are when disaster hits. It has brought us to a crossroads. We can go backwards to so-called business as usual, with horrific conditions in long-term care homes, widespread inequality and no real actionon climate change, or we can build for better. In Victoria, people in the community, organizations and municipal leaders have been calling for a new way forward. The City of Victoria has a plan for reinvention, resilienceand recovery. Organizations like Greater Victoria Acting Together; Common Vision, Common Action; and Kairos Victoria are exploring ideas for a sustainable and just recovery. We can build for better. We can invest inthe infrastructure. We need to fight climate change, homelessness and inequality. We can build a Canada where we take better care of the planet and each other.The Chair: We now move to Ms.DeBellefeuille.Mrs.Claude DeBellefeuille (SalaberrySurot, BQ): Mr.Chair, in this time of pandemic, it is with heartfelt emotion that I want to highlight the excellent work of all the guardian angels at the CISSS de la Montrgie-Ouest. Fromthe bottom of my heart, I want to thank the entire staff, as well as the retirees who have come back to provide their assistance. I admire the managers, at all levels and in all services, working tirelessly so that theirteams can answer the call in this difficult situation. My fellow managers and the management teams of the Support Program for the Autonomy of Seniors, both in home support and in residential care, you have my


Project Manager: Okay . So welcome back .Marketing: {vocalsound}Project Manager: What do {gap} {disfmarker} do we have to do ? {vocalsound}Marketing: {gap} .Project Manager: So first . I want to say I'm thesecretary , so I make the minutes . You find them in your {disfmarker} in the map in the From the group . There's the minutes from the first meeting . You'll find the next minutes also there . Then {vocalsound} Iwanna hear from you , what you've done . And after that I have some new product requirements . So {disfmarker} And after that we have to make decisions , what we will do . And then we're ready . We have fortyminutes for this meeting . After that we'll have lunch . So first I wanna ask the {disfmarker} {vocalsound} Industrial Designer to tell what he did . So {disfmarker}Industrial Designer: That's my task . Okay . Uh I've{disfmarker} Where have I put it ? My Documents or not ? Hmm . I've save it on my computer , my presentation .Project Manager: Yeah on your computer , or the {disfmarker}Industrial Designer: But where ?ProjectManager: What's the name ?Industrial Designer: Uh uh uh {disfmarker}Project Manager: What's the name of it ?Industrial Designer: It was about the working of the remote control .Project Manager: It's the technicalfunction or the functional requirements .Industrial Designer: Nope .Project Manager: {vocalsound}Industrial Designer: Not a {gap} of {disfmarker} Wait . The working design . But I've saved it .Project Manager:Working design .Industrial Designer: But now I don't know where it is . Hmm .Project Manager: Working design . What is this ? Product documents .Industrial Designer: Yeah . And I import this until {disfmarker}ProjectManager: On the desktop . Up . {gap} up . Up . Up .Industrial Designer: One more .Project Manager: Up .Industrial Designer: {vocalsound}Project Manager: Yes . My Documents . Nope .Industrial Designer: What thefuck is this ?Project Manager: Gone . {vocalsound} Well you {disfmarker} Um {disfmarker} Nah . Nah , nah , nah .Industrial Designer: {vocalsound}Project Manager: PowerPoint . Working design .Industrial Designer:Yeah that's the empty one .Project Manager: {vocalsound} And {disfmarker}Industrial Designer: I had one .Project Manager: Presentation of working design .Industrial Designer: Uh-huh . Open it . Okay here it is.Project Manager: Save as {gap} .Marketing: {vocalsound}Project Manager: Uh it's {disfmarker}Marketing: Desktop .Project Manager: Project {gap} .Industrial Designer: Project .Marketing: Yeah . Okay . Well .ProjectManager: Save .Industrial Designer: Okay .Project Manager: Very good .Industrial Designer: A little later but here it is .Marketing: {gap}Project Manager: Okay . So {disfmarker} {vocalsound}Marketing:{vocalsound}Industrial Designer: So okay . It's a little difficult what I'm gonna tell you . It's about the working of the remote control . I just had an half an hour j to study itUser Interface: {vocalsound}IndustrialDesigner: and {vocalsound} I don't get it .Marketing: {vocalsound} Make it .Project Manager: Now have ten minutes to tell it .Industrial Designer: Ten minutes to tell it . Okay . I think it will be a few minutes and{disfmarker}Project Manager: Okay .Industrial Designer: First uh I will tell you something about the findings , what I discovered about the remote control . The working bout it {disfmarker} uh of it . Uh then I'll have uhsome kind of map , and it's the top of the remote control . With a little bit of science , uh you {disfmarker} I will show that uh in in a few minutes . And then uh what I'll think about it . First , the findings . The remotecontrol is a very difficult uh thing to uh to explain to just all of you wh who haven't seen a remote control uh inside . Uh there's a lot of uh plastic on it ,Marketing: {vocalsound}Industrial Designer: um because its uhnot so expensive . And there are uh a lot of uh wires , uh which um connect the components in it , the battery , and there are um switches and things like that . There's a lot of small uh electronics . So it won't be um uhtoo expensive to build it . Only twelve Euro fifty I think uh we will make it . Now {gap} {disfmarker} And here I have the top of the remote control . Uh here's some kind of chip . Uh on top of this , there are uh thenumbers . Uh you have all on your remote control . And uh the teletext uh button . And uh here's the battery . And when you push the button , it will uh will be sent to the chip . And the chip will um send it to all kind ofsub-components . That's what I said , it's very difficult .Project Manager: {vocalsound}Industrial Designer: And after that it will be sent to the infrared . And that will send it to your television . That's a short h uh how itworks . Uh I think I can uh make it uh difficult , but we all {vocalsound} we all don't get it . My preferences ? It's uh {disfmarker} it won't be uh {disfmarker} We shouldn't make it too big . Uh also for the cost , uh weshould only put one battery on it . A long-lasting battery . Uh also for the cost , uh use only plastic . Not other materials . Also because of the cost , uh not too much buttons on it . We can also make uh a button uh witha {gap} {disfmarker} menu uh button . And then um that that you will see it on the T_V_ . And on the T_V_ you can uh switch into the menu .User Interface: Mm-hmm .Industrial Designer: That's {disfmarker} I thinkit's easier . And the bleep signal , y uh you told us . Uh but we can also use it uh a bleep like something , when the battery's empty , then there is a bleep . Then you'll have to change it in a in a week or something . Andalso the bleep , when {disfmarker} what I told you about uh when you lost it , and you push a button , and then you hear bleep bleep , and we will find it . This is uh just uh {disfmarker}Project Manager: Oh oh . Twoquestions .Industrial Designer: Yeah . Yeah .Project Manager: The battery . You say one battery is cheaper . Why ?Industrial Designer: If we w if we use only just one uh small pen-light , then it will be cheaper thanwhen we use two .Project Manager: Yeah but when you use two , you can use it two times longer .Industrial Designer: Yeah but then we'll have to make the um remote control uh long lasting .Project Manager: Okay soit's the size of the remote control .Industrial Designer: {gap} Just {disfmarker} Yeah .Project Manager: Okay and the buttons . When you use it on the television , you've {disfmarker} you need the television , wh whichcan use it .Industrial Designer: Yeah . But uh I think this {disfmarker} our remote control is for the televisions we uh we sell in our company ?Project Manager: Okay .Industrial Designer: Or is it also for other company{disfmarker} uh for other televisions ?Project Manager: I think we have to use it also on other televisions though .Industrial Designer: Then this is an option . {vocalsound}Project Manager: So {disfmarker}IndustrialDesigner: Maybe just a menu button to use it on our televisions . And then we make it easier uh for our televisions . And on the other tele televisions , you can also use it , but then we won't use theProject Manager:Yeah but I don't {disfmarker} I think it {disfmarker} {vocalsound} They are two different things though . We have to choose one . It has to work on o uh all televisions .User Interface: Mm .Industrial Designer: Yeah ?Okay . Then I think uh the menu button uh will only work on the newer televisions . And we will uh look forward and don't make a remote control which for the older televisions .Marketing: Hmm .Project Manager: Okay.Industrial Designer: And I just uh have one more idea . Uh maybe it's one of your tasks . But {disfmarker} Uh , to have a trendy remote control , we can also um make something like the Nokia um mobile phones . Tochange covers . So if you have uh a trendy half with all red , uh yellow and something . And then you can put a red cover on it .Marketing: Hmm .Industrial Designer: And also different things .Project Manager: Yeah .Good idea .Industrial Designer: Yes .Marketing: Will this will this add to the cost ?Industrial Designer: Uh then it won't be {disfmarker} uh will have just one cover on the uh original one . And then you can buy thecovers .Marketing: Yes but you have to m uh be able to change it . D does it make it more difficult to design ?Industrial Designer: I think it will be a little more difficult , but not too much .Project Manager: Mm-hmm.Marketing: Not much . 'Kay .Industrial Designer: Just like with the Nokia uh mobile phones .Project Manager: Yeah but there are much more Nokia telephones than um these ones .Industrial Designer: Just one .ProjectManager: {vocalsound}Industrial Designer: Yeah but then we'll have to to just um put five covers on it , and see if it works . If it won't works then we'll get something else . Then we uh won't g uh go further with it.Project Manager: Yeah but are their profits bigger than their cost ?Industrial Designer: Uh a p a {disfmarker} {vocalsound} a cover made in uh in China , it it won't be I guess so expensive I think .Project Manager:Yeah but there are also design cost . I don't think {disfmarker} When you have a remote control , do you change the cover ? Would you change the cover ?Industrial Designer: Maybe . I wi I won't .Project Manager: No.Industrial Designer: But maybe I think trendy people or like children where you can paint on it , and uh the the children think , oh this is my remote control , uh I made a picture on it . Uh {disfmarker}Project Manager:N yeah but {disfmarker} I think that too less people would change it for good profit . So {disfmarker}Industrial Designer: Yeah . Okay . And the other people ? What do you think about it ? {vocalsound}Marketing: Um{disfmarker}User Interface: Yeah it's a good idea . But {disfmarker} If if it {disfmarker} Yeah , I don't {disfmarker} I'm not sure if it will make profit enough to uh {disfmarker}Industrial Designer: Okay .ProjectManager: {gap}User Interface: But it's uh yeah it's uh original idea . {vocalsound}Project Manager: Yes it is but I don't think we have to do it .User Interface: No .Industrial Designer: Okay .Marketing: Mm .IndustrialDesigner: You're the Project Manager . {vocalsound}Project Manager: Okay .Marketing: {vocalsound}Project Manager: {vocalsound}Industrial Designer: Yes . That's it .Project Manager: That's clear . {vocalsound}Okay thank you . So now the User Interface Designer .User Interface: Oh . That's me . Uh {disfmarker} Come on . {gap} . Ah .Marketing: Yeah .User Interface: Yes well uh uh I shall give a short talk about the thetechnical function design .Industrial Designer: {vocalsound}User Interface: {vocalsound} Um I thought the the the technical function design was uh to uh {disfmarker} for a remote control to to to have some influenceon the T_V_ set . Uh both audio and vide video uh in a cordless way . No cords attached . And uh well , it all by pushing a button on the remote . That was from my own experience and uh and uh the previous meeting .Uh I find some uh some interesting quotes on the web . Uh well the same idea here . Uh message to the television . And uh and and and well basic uh operations like on and off , and uh switching channels , and uh{disfmarker} and maybe uh teletext or something like that . Uh well these are two uh remotes , and that's our uh our dilemma I think . Uh {disfmarker} We just heard from the Industrial Designer how uh difficult it is .But uh shall we make a basic remote control , uh just uh swapping channels and volume and uh power button and well nothing much more . Or uh uh more functions on the remote . Uh maybe more devices you caninfluence . Uh a radio or a v a video recorder , uh V_C_R_ . {vocalsound} Yeah well that's our dilemma . Um any ideas about that ? Basic or multifunctional ?Project Manager: We'll got back on that later .User Interface:Okay yeah . Yeah well the {disfmarker} that was just on my mind .Marketing: Yes .User Interface: So uh I didn't know what uh what way we would go . Mm yeah well that was my uh functional uh talk {vocalsound}.Industrial Designer: 'Kay .Project Manager: 'Kay , thank you . Then it's your turn , the marketing expert .Marketing: Okay . Uh um m Yeah . {vocalsound} Um yeah okay . This bit too far . {vocalsound}ProjectManager: {vocalsound}Industrial Designer: {vocalsound}User Interface: {vocalsound}Marketing: So {disfmarker} So I'm uh gonna have a presentation about um the market , about um yeah what people think . Uh wedid a usability lab-test with a hundred persons . And we looked at uh several um things . Uh among them design , uh d d how d did they like the use of it , uh what frustrations they had while using remote controls . Uhwell what what will be our market . And uh we asked them if we had some new featu features . If um that would be a good idea or not . Well our findings . Uh our users , they disliked the look and feel of current remotecontrols . Um uh they especially found found them very ugly . And um th they also found them hard to to learn how to use it . Uh well they also zap a lot . So uh zapping uh should be very easy . And uh fifty percent ofthe users only use ten percent of the buttons . So a lot of unused buttons . There is more findings . Uh on the buttons . Which uh buttons find users uh very important and which which not ? And how much would theyuse them ? Well uh the most used button is the channel selection . And uh we asked them how uh relevant they think uh the buttons are . The power , volume and channel selections are very relevant . Uh teletext is uhless relevant but also important . Uh not important they found the audio , uh that's not the volume but uh specific the the pitch , or the left or right . Uh the screen and the brightness . And uh channel settings . Uh thand they also are not used very often . Then we have a few um graphs about the market . Uh here we can see what the market share is of uh several groups . Um as you can see , most users are uh between thirty sixand forty five . Um the the the younger group between sixteen and twenty five is not very big . And to come back on the the swapping uh things , uh I don't think uh , I {vocalsound} I think the younger will be mostinterest in it . But uh they are not a very big group . Um in the {gap} we asked them , uh how would you like a s a new feature . If you have an L_C_D_ on the remote control , what would you think of it . Now you canclearly see young users say {gap} . I will {disfmarker} that would very nice . And older user think uh they will be scared of change {vocalsound} I think .Industrial Designer: {vocalsound}Marketing: And they won't likeit . And another thing , how would you like to have a speech recognition on it . Well here we see the same . Young users uh think that's an interesting idea . And old users not . Uh well we uh found out that there are two{disfmarker} several markets at which we can aim . Uh the first are the younger , the age between sixteen and forty five . Uh they are highly interested in the features , as you can see uh here . And um they are morecritical on their money spending . Uh the second group is the older group . Aged between forty six and sixty five . They are less interested in uh new features . But uh they spend their money more easily . Now if we lookback at this graph , we can see that among the first group is about um sixty percent . And the second group about forty percent . So the the first group is bigger . Well then I come to my uh personal preferences . Uhyeah the first question is uh {disfmarker} also we have to ask is at the which market do we aim at . Uh of course n uh saying we aim at the young group doesn't say that old people won't buy it . But less of them willbuy it . Um well I uh {disfmarker} {vocalsound} Okay . What I thought , um even young people say it's hard to use , remote control . So if you make a remote control that is uh very easy to use , that's especially aimedat this group , even uh the young group will also be more interested . And um we can make special features . But uh I think it looks nice in the first time . But when use it , uh I don't know what's uh good thing ofspeech recognition .User Interface: Mm-hmm .Marketing: Um well th uh that's my second point .Industrial Designer: {vocalsound}Marketing: Uh less important functions should be discarded from the remote control .It's about discussion we had earlier . Um {disfmarker} You can find most functions on a T_V_ set . So uh you don't have to have a lot of audio options , or screen options to change the brightness . And such things . Umwell the design is very important . One thing I did not say I think , is that a lot of users also said then I would uh buy a good looking uh remote control if there will be one . But they found most remote controls very ugly. So the design of our remote control is very important . And uh yeah it should be very zap friendly , as most users use it for that . That were my findings .Project Manager: Okay thank you .Industrial Designer: Yeah . Ihave uh one question .Project Manager: Yes .Industrial Designer: If we aim for the younger people , um and there will be uh a lot of features like L_C_D_ or the the the speech uh f recognising , uh the cost will be a lotof h uh a lot higher .User Interface: Mm-hmm .Industrial Designer: Uh I think we don't have that in our budget .Marketing: Yes .User Interface: No .Industrial Designer: Do you think ?Marketing: No .User Interface: AndI don't uh I don't think twenty five Euros for a remote is really cheap or something .Industrial Designer: Like {disfmarker} No . No .User Interface: So it's {disfmarker} Yeah , it's hard to uh get the younger group.Industrial Designer: Uh-huh .Project Manager: I think uh the L_C_D_ is cheaper than speech recognition . So I think that can be an d good option . L_C_D_ .User Interface: Mm-hmm . Just the L_C_D_ ?ProjectManager: Yes . Only the L_C_D_ .User Interface: Mm-hmm .Project Manager: So {disfmarker} But we'll come back on that .Marketing: Okay .Project Manager: Now {disfmarker} {vocalsound} Oh , go on . What d d dum {disfmarker} Um {disfmarker} Uh we go {gap} {disfmarker} back on the decisions later . Now we have a few new product requirements . First , teletext . We have internet now so we don't need the teletextanymore . So not necessary .Industrial Designer: {vocalsound}Project Manager: Next . Only for the television . So we don't look at the other things like the radio or something . Only the television . We look at the agegroup of forty plus . Uh no , younger than forty . Is a g big group , and like you showed , n not very much people buy our stuff . Fourth point . {vocalsound} Our corporate colour and slogan must be used . Veryimportant for the design . So you can see it on our site .Marketing: {vocalsound}Project Manager: Next . Um no . We have to make our decisions , what we want to do . So {vocalsound} like you said , we need the{disfmarker} {gap} . Maybe it's good to put it in a document . Now we have to decide what controls do we need . So maybe you can tell us .Marketing: Yeah maybe we can first have a discussion uh on the the productrequirements you just uh said .Project Manager: Sorry ?Marketing: The the requirements you just said ,Project Manager: Yes .Marketing: maybe we should first have a discussion about that .Project Manager: Yes , it'sokay .Marketing: I uh personally think uh teletext is a good option . Uh not everyone um who is looking T_V_ can go to internet when they want to see the latest news .Project Manager: Yeah but we don't use it . It's a{disfmarker} {vocalsound} new requirement .Marketing: {vocalsound}Project Manager: So , it's not my requirement .Industrial Designer: 'Kay , we'll just have to do that .Project Manager: We have to do this.Industrial Designer: Okay . No discussion about it .Marketing: Okay . Okay sorry .Project Manager: No .Marketing: Then uh {disfmarker}User Interface: {vocalsound}Industrial Designer: Okay . {vocalsound}Unfortunately .Marketing: {vocalsound}Project Manager: So what controls do we need ? Who first ?User Interface: Well a power button ?Marketing: {vocalsound}Project Manager: Okay . Uh power .User Interface: Uhthe well um I think separate channels . So {disfmarker}Project Manager: Uh mm channel .User Interface: But then both the the separate channels . So so uh zero to nine or something .Project Manager: Channel{disfmarker} Zero to nine .User Interface: Uh volume .Project Manager: Volume . Maybe it's easy to pick . What was w your one ? TechnoMarketing: Mine ? It's the functional requirements .Project Manager: Okay . Wehad w uh no no no no . Where was that example of the {disfmarker}User Interface: Oh mine .Project Manager: Johan . That was the {disfmarker} the the the the {disfmarker} {gap}User Interface: Technical .ProjectManager: technical {disfmarker} Hallo . Okay . What do we need ? On-off . Zero to nine .Industrial Designer: To change to the next channel , just one button . To move up , move down .Project Manager: Yeah that's thechannel .Marketing: D Yeah . Do we make a menu ?Project Manager: Menu ? Uh yes the n newer televisions ha do have menus . Uh {disfmarker}Marketing: {vocalsound} {vocalsound} Uh {disfmarker}Project