ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	Amazing service as always	5
Jet2.com	Amazing service from check in to landing as always	5
Jet2.com	Amazing service from start to finish !! Highly recommend .	5
Jet2.com	Amazing service from start to finish with none of the usual delays you get on flights with other providers - everything ran smoothly, transfers were easy and on time and staff were lovely (especially Bernice at Stansted who helped us check in our luggage). Would 100% book through Jet2 again.	5
EasyJet	Amazing service thanks so much	5
EasyJet	Amazing service what a wonderful person sorry didn't get the name sorted my seating issue out immediately no fuss or asking for money I'm supa impressed so helpful	5
EasyJet	Amazing service with advisor Sewar today. They were so helpful and accommodating. Made it easy to deal remotely with necessary changes. Please pass on tganks	5
EasyJet	Amazing service! Helpful change of name to match surname with passport. A similar problem with BA incurred a Â£1200 cost of a new flight.	5
EasyJet	Amazing service! Resolved my problem instantly.	5
EasyJet	Amazing service, couldn't be happier right now.	5
EasyJet	Amazing service. Best we've ever encountered!	5
EasyJet	Amazing service. Quick and empathetic.	5
Jet2.com	Amazing service. This is the second time I've flown with jet2 and I would not fly with any other company now! From the attentive people at both sides of the airports to the room in the plane I am very impressed!	5
Jet2.com	Amazing service. Very friendly staff.	5
EasyJet	Amazing services from the team and easyjet	5
Jet2.com	Amazing staff as usual , fast check in with lots of staff to help. Only concern this time was the confusion at the gate. Signs said gate C36 but when we got there it was still boarding a flight to Glasgow so lots of people milling around not knowing where to go. Only one member of staff came after several minutes and we were able to ask her, our flight would be boarding straight after the Glasgow flight but lots of people starting to panic a little.Apart from that flight was smooth and no issues.	4
Jet2.com	Amazing staff couldn't have had a better experience	5
Jet2.com	Amazing staff from twilight check in to being on the plane. Everyone is so lovely and friendly, which is the number one reason we book with Jet2	5
Jet2.com	Amazing staff helpful all the way through	5
Jet2.com	Amazing staff on board and flights times were great and on time	5
Jet2.com	Amazing staff, great food and wonderful check in experience. Can't ask for more in a flight.	5
Norwegian	Amazing staff, modern planes, comfortable with good food. Would have given 5 stars if it wasn't for the crumpled old seats.. Overall would recommend Norwegian but beware it can be expensive sometimes	4
Jet2.com	Amazing start to finish	5
Jet2.com	Amazing super friendly staff and informative information - landed early	5
EasyJet	Amazing support and help to change name on booking Easily gave instructions as to what to do.	5
Jet2.com	Amazing the difference a good airline can make! First time with jet2 (Malta) and the team on board LS1519 were great and the flight back LS1520 were equally great, they asked me about my holiday! I was shocked! Ryan air need to learn a lesson or two. Great experience and will be back	5
Ryanair	Amazing yash island tour manage by Ryanair tour guide adeel and driver pratish nice trip	5
Jet2.com	Amazing, always so reliable	5
EasyJet	Amazing, helpful and quick. The advisor made my day. Thank you.	5
EasyJet	Amazing, i can't complain about any of our travel	5
EasyJet	Amazing, very cooperative and pleasant manner. Helped me a lot and did exactly what I needed very efficiently	5
EasyJet	Amazing. Change what i need	5
EasyJet	Amazing. Didn't have to phone sorted everything out for me.	5
EasyJet	Amazing. Didnt expect such great customer service and so quickly.	5
EasyJet	Amazing. So helpful	5
EasyJet	Amazing.In November 2019, I flew to Prague with Ryanair. It was the worst flight I had been on in my life. So, I was nervous to fly another budget airline - could they all be like that? No. EasyJet has brilliant customer service, our flight was lovely, and despite having a 2-hour delay, they were very kind, and gave us a â‚¬4.50 voucher to get anything we want. Sadly, we couldn't use ours because 160 passengers all had the same idea of being first in line.Overall, an amazing experience and I can't wait to fly with EasyJet again.	5
Jet2.com	Amazingly good from start to finish, you've achieved a reputation of being one of the top holiday airlines.....now comes the hard part in maintaining it.	5
Jet2.com	Amazingly quick check in. On time. Wonderful crew.What more could you want?	5
Jet2.com	Amazingly simple and fast check-in, staff very helpful and polite	5
Ryanair	Ambiguous baggage policy coupled with rude staff almost who almost made my family miss a flight at Barcelona. Were very willing to make six children and a baby stay because we were carrying cabin bags not shoulder bags. Very inhumane staff at Barcelona airport. Only view there customers as numbers not human beings. What a terrible experience for our first time ever to fly with them. I had never experienced what the definition of atrocious customer service until I flew Ryanair from Barcelona to Stansted. To be honest I don't wish to ever step a foot near this airline.	1
EasyJet	Amendments, don't bother.I've never had a problem flying with Easy Jet however forget about trying to make amendments. I wanted to our flights to a different date. It said it would only charge the difference in fare with no amendment charge. However you can only do outbound first and pay and then you have to do the return. It also said it would cancel my bags and seats. Because I couldn't find a price for the inbound I tried chat. He hung up because I took too long typing. I called and she quoted me Â£221 but she couldn't do it over the phone. I checked the flights I wanted with baggage and seats Â£410. I had paid already Â£374. This is Â£36. Not Â£221. I'm going to check on the legality of this.	2
EasyJet	Amera from customer service really helped me. I booked the same date twice and she was very understanding of my situation and offered a suitable solution very quickly. I was impressed with it!! Thank you so much	5
EasyJet	Amera was amazing, kind and very helpful!	5
EasyJet	Amera was polite and helpful - thank you!	5
EasyJet	Amera was reactive and very helpful with the situation	5
EasyJet	Amera was very helpful and solved my issue. However, I had to wait an hour in a queue and then there were several minutes belay between every message. A chat is supposed to be a quicker option.	3
Vueling	American Airlines booked the last leg of our international flight on Vueling Airlines. I accessed Vueling Airlines website found my flight and paid the baggage fees for the flight. Then American Airlines canceled our flights and set us up on another set of flights. I contacted Vueling to get the baggage fee refunded. After multiple attempts they finally recognized the flight reservation. I received an email with a case number and a review timeframe for taking care of my request. That timeframe has passed with no refund. Further help has ceased as they tell me they don't recognize my booking number.	1
Pegasus Airlines	Amman to Antalya. It was a terrible experience, they broke my check in bag, itâ€™s expensive and good quality bag. And, their employees donâ€™t aware about company rules, I resrved a business flex, so, I have 20 kg check in and 12 kg carry on, but the employee at the check in counter asked me to remove a 3 kg from 11 kg carry on bag! Honestly they are terrible.	1
Turkish Airlines	Amman to Dublin via Istanbul. Rude crew on both flights. Delayed 1 hour 30 minutes at the gate each time. No knee room in the premium economy at all am 180 cm. Poor food. Broken infotainment. The inflight map never works. Dirty seats	1
Lufthansa	Amman to Frankfurt. The plane was filthy, the seats barely fit a teenager, and the treatment by staff is like cattle. Business class is is basically economy with an empty seat in the middle. Plus on top of all of that a five hour flight with no inflight entertainment. Do not waste your money flying with this airline.	1
Lufthansa	Amman to Frankfurt. This was an overnight flight. Business class was economy seating with the the middle seat left vacant. The flight attendant made one pass in the first hour and we never saw her again. I selected an aisle seat, checked in with an aisle seat, got on the plane and had a window seat. There were two women in the front of the plane, and both of us had window seats. The other woman had also selected an aisle seat. The two women were also the only ones in a three seat section with another passenger. I brought this to Lufthansa's attention and they said they make no guarantee that the seat you ask for is the seat you get. I then clarified my concern relative to women, They again ignored that part of my question, and reminded me that they had already addressed my question - there are no guarantees that anyone will get the seat they have selected.	2
Grupo IAG	Amman to London. This is a nice aircraft, with comfortable seats, and a very soft landing. This aircraft flies from Amman airport at 8 am local time and arrives in only 5 hours to London. This is a very good product.	8
Turkish Airlines	Amman to St. Petersburg via Istanbul with Turkish Airlines. I was worried initially about the relative short transfer time in Istanbul especially since this was a short business trip but I was very pleasantly surprised, all flights were exactly on time which is a first for me with Turkish Airlines. Onboard the service was pretty good with decent food especially since the flights were relatively short. Business class with the A320 is your luck of the draw, on one of the 3 flights in this aircraft type business class was simply an economy seat with the middle seat left empty as is the case with European airlines. This is unfair to passengers who are paying a lot of money only to end up in an economy seat, on the A330 it is a completely different experience with a massive seat, tons of privacy and space an altogether different experience. The lounge in Istanbul is huge and the food there is delicious so always make time to enjoy it if youre flying business with TK. I will gladly fly them again and would recommend them, especially for long haul business travel.	8
Turkish Airlines	Amman to Toronto via Istanbul. Going to Amman meant a 10 hours stop over and then back to Toronto a 9.45 hour stop over, both ways we flew business which should mean a hotel or at a 2 hour room in the business lounge where you can catch a nap and a shower. Both ways we were refused hotel or a 2 hour room. We were not alone - the same was happening to people flying to and from Johannesburg. It seems Turkish Airlines are offering flights with long stop overs and not giving the consumers the option of shorter stop overs then trapping them at Istanbul airport. This airport has some of the most over inflated duty free shops I've ever seen. Research the flights carefully even though Turkish Airlines are not offering shorter stop overs when puting your from and to destinations, there are and people are being forced to spend more than half a day in Istanbul airport. This is not right. I've been travelling 8 hours and still another 8 hours before catching a 14 hour flight to Canada.	1
EasyJet	Amongst the negative reviews due to Covid, I just want to thank the crew onboard the 13:50 flight from Luton to EDI yesterday. Great service, friendly, safe, fast and efficient. Embark was very fast and other passengers used their common sense by boarding in drips and drabs. There was not a huge queue at the gate. Everyone was spaced out onboard to ensure social distancing and the crew reinforced this upon disembarking where we all left row by row. Limited in-flight service but you were still able to order alcohol and snacks. Everyone wore masks and the crew made sure everyone had theirs on at all times. Seats were clean and the crew came by every so often to collect any rubbish. Toilets were spotless and hand sanitiser was available. It was a faster debark compared to before the crisis. Booking was fine, although my original flight was cancelled and I was put on an earlier flight which was not an inconvenience to me. Luton airport was a complete disaster (as expected) but that's not easyJet's fault.	5
Grupo AirFrance-KLM	Amsterdam - Aberdeen flight is always fully booked and extremely expensive, moreover the flight from Aberdeen to Amsterdam is often too late on departure and therefore people miss their connection in Amsterdam (or, as I did missed my train).An alternative choise on this trip would be very welcome!	2
Vueling	Amsterdam -> Milaan Malpensa. Mijn wekelijks weekend retour i.v.m. werk verliep wederom prima. Vueling we love you to the moon and back! Hartstikke bedankt! ;D	5
Grupo AirFrance-KLM	Amsterdam Schiphol to Dubai with a transfer in Paris CDG. Check-in with the mobile APP and paper boarding passes printed at the airport. Sky priority works very well at Schiphol, which allowed me to dash very quickly through check-in and security. Priority boarding was strictly enforced at Amsterdam which does not say that much since about 50% of all passengers seem to eligible for this service. On board a small breakfast with coffee/juice was served, quit adequate for a 50min flight. The first leg had an on-time departure and arrival. I made the transfer from 2F (Schengen) to 2L (Non-Schengen in exactly 15 minutes allowing me a short visit in the AF Lounge before boarding the flight to Dubai. I boarded roughly half way the process and this went smooth. The B777-300 has the new Herringbone interior which gives all passengers aisle access. These seats are comfortable and offer a lot of privacy but still I felt a bit â€˜boxed inâ€™. On board an attentive service from a very senior cabin crew that offered us a well-presented and tasty lunch and a snack service just before arrival. Along with the cabin upgrade, the IFE system received a major upgrade. It has a large screen and works very intuitive and has a multi-language menu. Much to my surprise as a Dutchman, it included a Dutch version. It contains a large collection of movies and TV shows. Also for this leg we had a non-time departure and arrived even 15min ahead of schedule at the gate at T1 in Dubai.	8
Grupo AirFrance-KLM	Amsterdam to Abu Dhabi . This turned out to be a great flight. We chose KLM because it was cheaper and this ended up being one of the best flights I've had. The food was really really good and the best food Ive had on a plane. The staff was really friendly and helpful.	9
Turkish Airlines	Amsterdam to Abu Dhabi via Istanbul. Delays, delays and more delays. That sums up the experience with Turkish Airlines. Long queues at the check-in desk. Slow processes. Delays in flight schedule from AMS to IST. Late arrival at IST airport. Further delays from IST to AUH. And arriving at Abu Dhabi Airport our suitcases were missing. After a delay of two days the luggage finally arrived at our hotel. We had to buy for 550 euro clothing, underwear, swimwear, footwear, toiletries to rescue us through the first two days of our holiday. Turkish compensated only 170 euro. A disgrace. Never again will we travel with this airline.	4
Turkish Airlines	Amsterdam to Ankara via Istanbul. Turkish Airlines is a difficult airline to review with varying ups and downs. Business cabin is pretty good with comfortable seating but without an all-aisle access layout that misses window seats for this. IFE screen size and selection is very good but there was a problem with my system which had to be rebooted for 3 times and I could only start a movie near the end of the flight, and I could not finish of course. Although not perfect, cabin service is good, but ground service is undeniably terrible. I barely could catch my transit flight after a very long, chaotic and totally unassisted sweaty rush from one side of Ataturk Airport to the other. Many airlines, mostly from Asia, set the bar to a very high level recently which clearly pushes Turkish into a way lower tier for such treats. I would not pay a dime extra for Business and straightly prefer Economy class with this airlines, especially for short and mid hauls.	6
Grupo AirFrance-KLM	Amsterdam to Aruba. Booked a flight to Aruba for a short week with KLM for a price what I've found quite steep for such a flight, though I was not in the mood to use Arkefly. On the day of travel, the public transport was striking forcing me to go to Amsterdam early to prevent being late to my flight. Flight itself boarded on time and departed about 25 minutes late as ground staff was late bringing a passenger on board who needed assistance. Eventually airborne, a round of drinks were served about 30 minutes after airborne. About an hour later, food was served and I chose for Chicken in BBQ sauce which was ok in size and quality, though a tad sweet. About midway through a flight, the only round of drinks (water only) and icecream was served. Another meal service was initiated about 90 minutes to landing which was ok (sort of Pizza slice) and some dessert and salad. Enjoyable. The flight itself was decent and cabin crew was very pleasant, though KLM could have offered a better service by providing us with more drinks instead of continuously asking for a drink.	8
Grupo AirFrance-KLM	Amsterdam to Athens, it was a pretty good flight but the touchdown was hard. Cabin crew were very polite and very helpful with every passengers request. Dinner (pasta with pesto) wasn't very tasty but it was just OK. The last 1 hour of the flight water had run out, that was a problem but it was ok because they had other drinks. Legroom was OK but not big. I recommend KLM, it was very good.	8
Grupo AirFrance-KLM	Amsterdam to Athens. A friend and I missed our flight due to unforeseen circumstances and the KLM transfer lady went out of her way to accommodate us. She was super nice and understanding. We received outstanding customer service and would greatly recommend this airline to anyone.	10
Grupo AirFrance-KLM	Amsterdam to Atlanta. It was a good flight with good legroom, food and IFE. But the service is not the best for Economy. KLM have a little selection of music and movies.	9
Turkish Airlines	Amsterdam to Bangkok via Istanbul. Crew were attentive, except one female crew in TK 1952 from AMS. Which I thought cabin crew for BC has always been the chosen ones, but I was wrong. Onboard catering is delightful, thanks to Do&Co, except the scrambled egg for breakfast. It was not scramble egg that I know, watery almost like porridge / congie egg. I was having me time at the lavatory, the door being knocked loudly from outside What shock me the most is that, the lady who were in the queue was economy passenger. Cbin crew must have recognize their BC passangers. Told to the cabin manager, and luckily she responded professionally. WiFi onboard was pretty fast.	7
Turkish Airlines	Amsterdam to Bangkok via Istanbul. Flight boarded four hours late with no communication during this delay. Boarding was a complete shambles with everybody scrambling to get on. Once boarded the business class crew looked completely uninterested which continued throughout the flight. The level of communication skills in English from the cabin crew and cockpit falls well below standard. The crew came across as though they were doing you a favour when I asked for a drink. A very poor overall experience.	2
Turkish Airlines	Amsterdam to Bangkok via Istanbul. I wont book again after the conditions I flew in. Food: tasty. Over the average for an airline. In-flight entertainment: large variety of movies. Cabin crew: negligent and sloppy, to a frustrating level. So many episodes where they disregarded very simple requests from passengers or (worse) caused problems due to their disorganization. Gate crew: at the check-in I chose a spot that would allow me to easily access the bathroom, that I need for medical reasons. At the gate the seat got striked through and I have been re-assigned, no explanations provided. When I asked for the seat to be changed to an aisle seat, I have been told by the cabin crew to temporarily sit on the assigned seat. After take-off, my request got ignored for the whole flight, regardless many seats were empty. Seats extremely unconfortable and impossible to sleep in (very old plane for a 10h flight). Mine was even broken so I could not sleep at all. Food service: chaotic to the point that some people started to serve themselves due to the fact that their requests were disregarded or forgotten. Overall a very bad experience that leaves me confused at how this company won any awards. At first I also gave it the benefit of the doubt that's why I waited to write the review but the return flight confirmed all the negligent behaviors I saw on the departure flight. Other airlines offer very similar prices and the cons don't make up for the flight conditions you will experience.	2
Grupo AirFrance-KLM	Amsterdam to Bangkok. I have never been so insulted and humiliated as on my recent flight after 29 years of long haul travel. Everyone has their plan of dealing with time zones and jet lag etc. Mine is to have the meal, watch a movie, a decent length sleep and wake 2 hours before landing for breakfast. It is a plan that has served me well. I had a glass of wine with the early nibbles and when the stewardess came with the starter she asked if I wanted anything else to drink as if most people would be happy with 1 glass of wine in a 10.5 hour trip. Mind, apart from bringing the food, we didnâ€™t see much of her apart from a quick walk through very occasionally but eyes upwards so no-one could ask her to do anything. After the meal I sat quietly finishing off the film with some wine. 45 minutes before sleep time I asked for a glass of wine to help me get off to sleep at a strange time. I was just sitting quietly watching a film. The purser came with the glass of wine and said, and this is in business class, â€œthis is not a free bar and I have been told you have had enough wine and you wonâ€™t get any moreâ€. You canâ€™t begin to guess my astonishment, treating me like a drunkard when I am one of the best, most polite people you could ever meet. Insulting and humiliating doesnâ€™t really begin to describe it. During breakfast the purser tried to apologise saying he had got it all wrong but I wasnâ€™t interested, the damage had been done.	2
Grupo AirFrance-KLM	Amsterdam to Bangkok. KLM is getting better and better. Friendly staff, good food, also in between you can get enough drinks and bites. And nice new interior. Seat pitch not superb.	9
Grupo AirFrance-KLM	Amsterdam to Bangkok. The New Business Class service project is tested on this route. Dine anytime you want, personal service, no use of trolleys. The service was impeccable, food was perfect and the crew warm and welcoming. A great uneventful flight with excellent catering.	10
Grupo AirFrance-KLM	Amsterdam to Bangkok. Whilst the flight was boarding and I was in my seat I noticed a sickening Sweaty feet smell. Someone had taken of their shoes and the smell was horrendous. I was trying to figure out where it was coming from. After take off when I got up to go to the toilet I saw the lady sitting behind me holding a tissue covering her nose and mouth. The man in 60b next to her was the one were the bad smell came from. I went to speak to the purser and told her the situation and she told me she had smelt it too but also didnt know where it was coming from. I asked her if she could please do something. She basically giggled and said "what do you expect me to do or say about it" that is not how you deal with a problem, especially not when you are a customer service manager. (they get trained for these situations) She went to the man and told him carefully about the smell and asked him "could you please put your shoes in a plastic bag" and left it at that. It didn't make it any better as the smell was coming from his dirty feet and socks too! After about 20min the smell still hadn't gone and when the purser walked by I told her that it still smells really bad. She said "the gentleman had put the shoes in a plastic bag" when I said it is not only his shoes that were the problem but also his socks and feet she basically gave me an angry look and walked away not to been seen for the rest of the flight. I among others were forced to sit in this smell for 10.5 hours from take off till landing. This is unacceptable. I felt super bad for the Thai lady behind me in 60a as she was squashed in her seat as the man was also very big and showed no consideration for her space plus the smell was even more unbearable for her. I think the way the purser went about it was ridiculous. She should have asked him to put his shoes back on and show a little bit more customer care. It is a long haul flight and to sit in that smell for that amount of time is unacceptable, especially if you have paid almost 900 euros for a ticket. I am very disappointed with this service. To make matters worse, after they served breakfast about 1.5 hours before landing the lady in 59c next to me started vomiting. I was handing her more sickbags from other seat pockets. In this time flight attendant walked by and didn't ask the poor woman if she was okay when she was clearly sitting with a sickbag on an aisles seat in full view of the crew passing by. I must say this has been the worst flight I have ever had. I am very disappointed in the lack of care of the crew and ground staff.	4
Vueling	Amsterdam to Barcelona. Again a flight delay by Vueling, so far 2 hours off. This is a normal situation with this airline unfortunately. Very poor on communication- i had to go into google flights to understand how much was the delay - if is there accurately stated why is this airline not providing this basic info to travellers? Vueling is a waste of your time.	2
Vueling	Amsterdam to Barcelona. Boarded too early, sitting around for 45 minutes. Took off, attendants hid behind screen for 45 minutes, young daughter really needed toilet and seat belt signs left on for way too long. Surly staff who seem to find having customers an inconvenience. Still kept hiding behind screen once toilets were open. Baggage took best part of hour to arrive on belt for no apparent reason. Customer service sucks, avoid.	4
Vueling	Amsterdam to Barcelona. I really do not get why there are so many negative reviews, this flight was very good. Nice new plane. Friendly staff. Sure you have to pay for your drinks but you know that in front. And 2.5 euro for beer is a very good price. Space is not much but for a flight of less than 2 hours it is fine. Very satisfied about the flight.	8
Vueling	Amsterdam to Barcelona. On our outbound flight, in spite of booking for priority boarding we we two of the last passengers to board as the economy passengers were allowed to board first although we arrived at the aircraft before them. Our return flight was disastrous with a 7 hour delay while waiting for a crew to arrive from Barcelona, during which nobody from Vueling came to explain the delay to us and the information received by the ground crew in Schipol was erratic at best and totally incomplete. We had to move from one terminal to another three times! I feel very sorry for the group of elderly passengers that were on the same flight. The meal voucher came very late and the inconvenience was made even worse by the fact that during the flight these was no food or drinks available for purchase, not even coffee - only water. I had to cancel college today and my companion had to call in absent from work as we only got home at 5.30 am this morning instead of at about 22.30pm last night. I definitely will not fly with Vueling again by choice and do not recommend them at all.	1
Vueling	Amsterdam to Barcelona. Terrible customer service. I had already done check in before arriving at the airport. There were two flights from Amsterdam to Barcelona departing at exactly the same time (10:20 am). I approached the Vueling counter so that they could reconfirm the gate for Vuelingâ€™s flight. The guy said: â€œThatâ€™s what screens are forâ€. I explained I wanted to be sure about my gate since there were two flights for the same destination and at the same time appearing on the screen. He replied: â€œThatâ€™s what the screen is for. You should find it for yourselfâ€. Absolutely rude and un-polite staff!	1
Vueling	Amsterdam to Barcelona. This is the worst airline there has to be. After paying triple the normal ticket for Optima ticket, our only carry on bag was taken from us to be put in the cargo because the cabin was full! It is your policy and I paid for it. Horrible seats. More than 40 minutes delay.	1
Vueling	Amsterdam to Barcelona. Worst airline ever flown with. The fact that you have to pay extra for a seat next to your family member says enough. Also the long distances towards the gate from Amsterdam is terrible.	2
EasyJet	Amsterdam to Basel. I missed the drop off in Schiphol by 2 minutes. The personnel there refused to re-open the drop off despite the fact that I had my boarding pass and hold luggage pre-paid as the process to re-open was â€œtoo complicated â€œ and was unable to provide any solution to me. As a consequence, I had to buy a last minute ticket with another airline (a regular one) at full price with no compensation. I am amazed by the total lack of service and could understand their behaviour if they would pay a full refund for any delay, even a 2 minutes one. Out of fairness, but the way they treat customers is obviously not 2 way. As a consequence I will never travel with them anymore and can only advise others to favour regular airlines which are very competitive price wise and offer some service. Especially if you have hold luggage.	1
Grupo AirFrance-KLM	Amsterdam to Basel. The online booking procedure is confusing and irritating. There should be a flexibility option available but it simply isn't. The procedure seems to alter, though it is impossible to find out what the alterations depend on. The webchat "support" I just experienced was rather indifferent, in fact, so indifferent that it was borderline rude. The phone support was rather kind and eager to help at first but ultimately also couldn't solve the issue (the phone call went on for over 40 minutes, I quit after having been put on hold for about 15 minutes). Long story short: the KLM booking procedure is a mess, the customer support are clueless and whether or not one can add flexibility to the booking seems to purely depend on chance/circumstance. This all adds up to really, really poor customer service.	1
Grupo AirFrance-KLM	Amsterdam to Beijing. Flew on KLMâ€™s new Boeing 787-9, so the cabin overall is new and modern. The seat itself is fairly comfortable and legroom is average (Iâ€™m 175cm tall) however, KLM only provide a blanket on long haul flights, which do make trying to sleep harder. The amount of movies and shows available on the IFE is one of the best Iâ€™ve seen. While the range of shows is great, most only do have 1 episode. The huge selection and modern IFE is, unfortunately, undermined by the horrible audio quality. Iâ€™m not sure if this is true only for my seat, but there was a lot of background noise, meaning that I had to half-guess what the actors are saying (as there arenâ€™t any English subtitles available either). Dinner was served with a choice of beef or chicken (I went for the chicken), which was a little bland in my opinion but the rest of the meal is fine. Overall, I enjoyed my flight, however, there's nothing about their service that would make me pay extra to fly with them, but it's definitely an airline to choose when the price is right.	7
Pegasus Airlines	Amsterdam to Beirut via Istanbul. Terrible customer service experience. I had a flight with a transfer. My bag was a few kilos overweight so I paid the additional 75 euros before my first flight. At this point I was given a receipt and a bag sticker and was told to present this at the next airport if necessary. While boarding the second flight from Istanbul, I was stopped where they informed me that my cabin bag was overweight. I showed the staff members the receipt and bag sticker and yet insisted I pay an additional 45 euros (reduced from 90) and in her very limited English implied that I should hurry up because the flight was leaving and that I would not be allowed to board without paying. I have flown several budget airlines without trouble, but this one was by far the most incompetent.	2
EasyJet	Amsterdam to Belfast in Feb 2020 on Easyjet. It was a hassle free flight and it enabled me to fly direct from the Netherlands to Northern Island. Deplaning in Belfast was very quick. I think Easyjet is a great budget airline.	10
EasyJet	Amsterdam to Belfast. I had my flight cancelled from Amsterdam to Belfast on 22nd April. The flight was already delayed and only cancelled while I was waiting in the departure lounge. No one there from easyJet. Just a message to say there were no rooms available, sort yourself out. No flights the next day I booked the Sunday and found a room miles away, used hotels.com was advised to keep receipts for expenses. Sunday flight was also cancelled while I was waiting in departures. I did manage to speak to someone who said he couldn't find any rooms or alternative flights, so again I was abandoned. I kept receipts for food, trams and buses. EasyJet has been very difficult to deal with, initially refused to pay anything as they said my flight was cancelled in February. It was but they put me on the earlier flight which was cancelled on that day. They argued about it but eventually agreed to a refund. They have however refused all expenses despite receipts and bus/tram/train despite tickets/receipts. The Sunday flight is still being dealt with.	2
Grupo AirFrance-KLM	Amsterdam to Bergen. KLM lost our bags at Amsterdam and have failed to return them us. The bags got into the airport (20 minutes from our hotel) last night and 24 hours later still have not arrived at our hotel. We have been calling KLM every 10 minutes since 8am this morning and every time we get a new person and they tell us thereâ€™s nothing they can do. We leave on a 12-day cruise in an hour with only the clothes on our backs. Every time we call KLM they just tell us to go out and buy more clothes. No sympathy or apologies. And itâ€™s not that simple. We have suitcases full of expensive snow gear for our winter getaway. We canâ€™t replace it easily. And by now the shops are shut where we are and we canâ€™t even get more underwear. Every person at KLM has been rude, unprofessional and unhelpful. I would never fly with this company again. Outrageous service. On top of that Ethihad/KLM lost our gluten free order for food and we went for 27 hours without food on our flights from Melbourne. I donâ€™t know who is running these airlines but they have not got it together.	1
Grupo AirFrance-KLM	Amsterdam to Berlin. As a foreigner who lives in Amsterdam, KLM eventually became one of my favorite airlines. But their 737-700's are pretty worn and outdated that all beg for renovation or retirement. Upgrading to Economy Comfort usually helps, in terms of better seat pitch, however for short-haul flights like AMS-TXL this is not a deal breaker anyway. I was a bit disappointed by their single-bite sandwich this time, but a full board drinks selection was alright, smiling faces of cabin crew and smooth ground service. You can not break many points when you see such a great crew each time.	8
EasyJet	Amsterdam to Berlin. Easyjet is awful. My biggest piece of advice is to book any other airline but this one. Literally any other one is better. They make you think you are paying for a cheap flight but then add on for their baggage restrictions so you end up having to pay far more.	3
EasyJet	Amsterdam to Berlin. Horrible experience. I have never heard of an airline charging 60 euros to check a standard carry on bag. I watched the agent as she decided who had to check their bag and who didn't. Clearly there were some bags that did not fit in the baggage "sizer" but she still let them through. The seats were very uncomfortable! They did not recline at all. Upon arrival to Berlin there is no signage for baggage claim. 15 people on my flight walked out of the secure area looking for the baggage claim. When we went to the luggage dept we were told it cost $50 euros to claim our bags. This is unheard of! Total scam. I will never fly with easyjet ever again!	1
Grupo AirFrance-KLM	Amsterdam to Berlin. Worst customer service experience Iâ€™ve had. Had to wait in the airport line for more than an 90 minutes, there was no delay whatsoever to my flight, no one could properly assist me, they told me I would get a free ticket for the next flight to the city that I was going to and when I went to claim that ticket they denied the service. Staff lack of empathy and understanding. I spent more than three hours in the Schiphol airport not being able to get any help. Iâ€™ve never felt so irrelevant and mistreated. Great way for KLM to make money!	1
Grupo AirFrance-KLM	Amsterdam to Birmingham. My flight was overbooked , so that i had to wait an additional 2 hrs at the airport to catch my next flight. When I finally arrived in Birmingham, my luggage was not there. They've forgotten my luggage at the Amsterdam airport. My house keys and other important items that i needed were in that bag. The bag turned up 3 days later ... everything was inside at least. KLM refused to pay for the extra expenses i had to pay because they've lost my bag. They say it's not their responsibility. I'm very unhappy + angry.	2
Grupo AirFrance-KLM	Amsterdam to Birmingham. Since I'm not feeling very comfortable flying I am always searching for more information on internet on how to feel better etc. and I read an article that if you tell the flight attendant when you arrive in the aircraft that you are not feeling confident to fly then they can give you a bit more attention and believe me, it feels much better. I do that each time now but this time was very different as the flight attendant actually directed me to the pilots before take off so that I could ask questions and talk to both (pilot and co-pilot). They asked me at which moment of flying is uncomfortable for me and they gave me some explanations and answered to my questions for 5 minutes. I had no issue after that flying in the aircraft anymore that day. I was really relax and could attend my business meeting on a very relaxing mood too. I felt home! That's why I am choosing for KLM.	10
Grupo AirFrance-KLM	Amsterdam to BogotÃ¡, such friendly staff and delicious food on board. I always go for the cheapest tickets and I guess this time I was super lucky, my outbound flight was with KLM because I was pleasantly surprised with the whole experience. From boarding on time to getting served a meal even when you weren't starving to the stewardess actually remembering how I drank my tea.! I was lucky to have three seats to myself so I could properly sleep, but the great film selection didn't encourage that much.	10
Grupo AirFrance-KLM	Amsterdam to Bucharest. Had a wonderful flight with KLM. Flight left pretty much on time, friendly crew, smooth flight, good quality warm snack, and lots of legroom in economy plus.	8
Lufthansa	Amsterdam to Budapest via Frankfurt. Flights were nothing special. Both flights slightly delayed and catering was only a drink and one twix that I found very disappointing. Seat and legroom were good.	7
Grupo AirFrance-KLM	Amsterdam to Buenos Aires. Old seats, old configuration. Choices on the menu incredibly horrible. The food on a long flight like this one was so bad. The crew is very good is not their fault at all. Breakfast not good. Lounge distance from the gate is miles away you can perfectly miss the flight. I would not choose KLM for the route Amsterdam Buenos Aires again.	3
Grupo AirFrance-KLM	Amsterdam to Cairo via Paris. Outbound flights were ok, the aircraft are ok, quite clean. The food is ok although nothing special. Flights were in time. The inbound flight back home had a delay in Cairo so I would miss my connecting flight to Amsterdam at 12.40. Although there was a flight from Paris to Amsterdam at 14.40, Air France refused to put me on this flight even having seats available. The only option offered was 16.40, a four hour delay. The only explanation I got was: the available seats on the 14.40 flight are not in your class. For me, this was unbelievable, Air France had a delay, there were seats available on the next connecting flight but they simply refused to offer me one of these seats. For me, no more Air France if possible.	2
Air Europa	Amsterdam to Cancun return via Madrid. I used the service of bringing water sport equipment. All arranged and discussed prior to the trip and no costs used (as per website). All ok on the flight to Cancun and all verbal ok for the flight back. Once at the check in, after the luggage was on the belt we could chose to pay 150 euros or leave the stuff in Cancun? Air Europa know how to ruin a nice trip.	1
Grupo AirFrance-KLM	Amsterdam to Cape Town via Amsterdam. I would highly recommend KLM to anyone The food was amazing and the flight attendants were very friendly and helpful. Every connecting flight was on on time. Smooth takeoff and landing.	10
Grupo AirFrance-KLM	Amsterdam to Cape Town. After a rushed flight from Nice to Amsterdam we were left with only 45 minutes, but I wanted to have a freshen-up in the lounge. The airport is chaotic, but the KLM lounge was worse. I have never seen so many people in such a crowded space. You canâ€™t find any decent seats and then there isnâ€™t any space between chairs. After a quick coffee and a toilet break we left for the boarding gate. Well, even worse - there is a long queue for passport control. When we got to the gate it was already boarding time. The 777 was ok. Slightly angled seats with a tiny tiny foothold. I am 5.6 and my feet barely fit in it. When flat the bed is comfy but one has to angle ones feet sideways. The blanket is soft and warm. Service was very efficient but at times I couldnâ€™t find any staff. Since it was a daylight flight I had to watch TV and eat. Food wasnâ€™t great - beef curry was a reconstituted shredded beef without any flavour. The other choices were worse. Drinks were good. The pre-arrival snack was a dec3nt hamburger but it was cold. The amenity kit was poor - worse than most economy class. Just a pair of sock, toothbrush and toothpaste. And an eyeshade. We had a 1.5 hour delay due to a technical issue, which is not the airlineâ€™s fault, but still, they didnâ€™t give us any drinks or snacks until after an hour. All in all, KLM has a lot to catch up on, even just within its group, to Air Feanceâ€™s standard. We flew AF in March, also business class, and it is a much superior airline. The French has a flair for service and food, while the Dutch has efficiency. Well, in this competitive age of world travels, Iâ€™m afraid efficiency is not enough to woo customers back.	8

Jet2.com

Amazing service as always

5

Jet2.com

Amazing service from check in to landing as always

5

Jet2.com

Amazing service from start to finish !! Highly recommend .

5

Jet2.com

Amazing service from start to finish with none of the usual delays you get on flights with other providers - everything ran smoothly, transfers were easy and on time and staff were lovely (especially Bernice at Stansted who helped us check in our luggage). Would 100% book through Jet2 again.

5

EasyJet

Amazing service thanks so much

5

EasyJet

Amazing service what a wonderful person sorry didn't get the name sorted my seating issue out immediately no fuss or asking for money I'm supa impressed so helpful

5

EasyJet

Amazing service with advisor Sewar today. They were so helpful and accommodating. Made it easy to deal remotely with necessary changes. Please pass on tganks

5

EasyJet

Amazing service! Helpful change of name to match surname with passport. A similar problem with BA incurred a Â£1200 cost of a new flight.

5

EasyJet

Amazing service! Resolved my problem instantly.

5

EasyJet

Amazing service, couldn't be happier right now.

5

EasyJet

Amazing service. Best we've ever encountered!

5

EasyJet

Amazing service. Quick and empathetic.

5

Jet2.com

Amazing service. This is the second time I've flown with jet2 and I would not fly with any other company now! From the attentive people at both sides of the airports to the room in the plane I am very impressed!

5

Jet2.com

Amazing service. Very friendly staff.

5

EasyJet

Amazing services from the team and easyjet

5

Jet2.com

Amazing staff as usual , fast check in with lots of staff to help. Only concern this time was the confusion at the gate. Signs said gate C36 but when we got there it was still boarding a flight to Glasgow so lots of people milling around not knowing where to go. Only one member of staff came after several minutes and we were able to ask her, our flight would be boarding straight after the Glasgow flight but lots of people starting to panic a little.Apart from that flight was smooth and no issues.

4

Jet2.com

Amazing staff couldn't have had a better experience

5

Jet2.com

Amazing staff from twilight check in to being on the plane. Everyone is so lovely and friendly, which is the number one reason we book with Jet2

5

Jet2.com

Amazing staff helpful all the way through

5

Jet2.com

Amazing staff on board and flights times were great and on time

5

Jet2.com

Amazing staff, great food and wonderful check in experience. Can't ask for more in a flight.

5

Norwegian

Amazing staff, modern planes, comfortable with good food. Would have given 5 stars if it wasn't for the crumpled old seats.. Overall would recommend Norwegian but beware it can be expensive sometimes

4

Jet2.com

Amazing start to finish

5

Jet2.com

Amazing super friendly staff and informative information - landed early

5

EasyJet

Amazing support and help to change name on booking Easily gave instructions as to what to do.

5

Jet2.com

Amazing the difference a good airline can make! First time with jet2 (Malta) and the team on board LS1519 were great and the flight back LS1520 were equally great, they asked me about my holiday! I was shocked! Ryan air need to learn a lesson or two. Great experience and will be back

5

Ryanair

Amazing yash island tour manage by Ryanair tour guide adeel and driver pratish nice trip

5

Jet2.com

Amazing, always so reliable

5

EasyJet

Amazing, helpful and quick. The advisor made my day. Thank you.

5

EasyJet

Amazing, i can't complain about any of our travel

5

EasyJet

Amazing, very cooperative and pleasant manner. Helped me a lot and did exactly what I needed very efficiently

5

EasyJet

Amazing. Change what i need

5

EasyJet

Amazing. Didn't have to phone sorted everything out for me.

5

EasyJet

Amazing. Didnt expect such great customer service and so quickly.

5

EasyJet

Amazing. So helpful

5

EasyJet

Amazing.In November 2019, I flew to Prague with Ryanair. It was the worst flight I had been on in my life. So, I was nervous to fly another budget airline - could they all be like that? No. EasyJet has brilliant customer service, our flight was lovely, and despite having a 2-hour delay, they were very kind, and gave us a â‚¬4.50 voucher to get anything we want. Sadly, we couldn't use ours because 160 passengers all had the same idea of being first in line.Overall, an amazing experience and I can't wait to fly with EasyJet again.

5

Jet2.com

Amazingly good from start to finish, you've achieved a reputation of being one of the top holiday airlines.....now comes the hard part in maintaining it.

5

Jet2.com

Amazingly quick check in. On time. Wonderful crew.What more could you want?

5

Jet2.com

Amazingly simple and fast check-in, staff very helpful and polite

5

Ryanair

Ambiguous baggage policy coupled with rude staff almost who almost made my family miss a flight at Barcelona. Were very willing to make six children and a baby stay because we were carrying cabin bags not shoulder bags. Very inhumane staff at Barcelona airport. Only view there customers as numbers not human beings. What a terrible experience for our first time ever to fly with them. I had never experienced what the definition of atrocious customer service until I flew Ryanair from Barcelona to Stansted. To be honest I don't wish to ever step a foot near this airline.

1

EasyJet

Amendments, don't bother.I've never had a problem flying with Easy Jet however forget about trying to make amendments. I wanted to our flights to a different date. It said it would only charge the difference in fare with no amendment charge. However you can only do outbound first and pay and then you have to do the return. It also said it would cancel my bags and seats. Because I couldn't find a price for the inbound I tried chat. He hung up because I took too long typing. I called and she quoted me Â£221 but she couldn't do it over the phone. I checked the flights I wanted with baggage and seats Â£410. I had paid already Â£374. This is Â£36. Not Â£221. I'm going to check on the legality of this.

2

EasyJet

Amera from customer service really helped me. I booked the same date twice and she was very understanding of my situation and offered a suitable solution very quickly. I was impressed with it!! Thank you so much

5

EasyJet

Amera was amazing, kind and very helpful!

5

EasyJet

Amera was polite and helpful - thank you!

5

EasyJet

Amera was reactive and very helpful with the situation

5

EasyJet

Amera was very helpful and solved my issue. However, I had to wait an hour in a queue and then there were several minutes belay between every message. A chat is supposed to be a quicker option.

3

Vueling

American Airlines booked the last leg of our international flight on Vueling Airlines. I accessed Vueling Airlines website found my flight and paid the baggage fees for the flight. Then American Airlines canceled our flights and set us up on another set of flights. I contacted Vueling to get the baggage fee refunded. After multiple attempts they finally recognized the flight reservation. I received an email with a case number and a review timeframe for taking care of my request. That timeframe has passed with no refund. Further help has ceased as they tell me they don't recognize my booking number.

1

Pegasus Airlines

Amman to Antalya. It was a terrible experience, they broke my check in bag, itâ€™s expensive and good quality bag. And, their employees donâ€™t aware about company rules, I resrved a business flex, so, I have 20 kg check in and 12 kg carry on, but the employee at the check in counter asked me to remove a 3 kg from 11 kg carry on bag! Honestly they are terrible.

1

Turkish Airlines

Amman to Dublin via Istanbul. Rude crew on both flights. Delayed 1 hour 30 minutes at the gate each time. No knee room in the premium economy at all am 180 cm. Poor food. Broken infotainment. The inflight map never works. Dirty seats

1

Lufthansa

Amman to Frankfurt. The plane was filthy, the seats barely fit a teenager, and the treatment by staff is like cattle. Business class is is basically economy with an empty seat in the middle. Plus on top of all of that a five hour flight with no inflight entertainment. Do not waste your money flying with this airline.

1

Lufthansa

Amman to Frankfurt. This was an overnight flight. Business class was economy seating with the the middle seat left vacant. The flight attendant made one pass in the first hour and we never saw her again. I selected an aisle seat, checked in with an aisle seat, got on the plane and had a window seat. There were two women in the front of the plane, and both of us had window seats. The other woman had also selected an aisle seat. The two women were also the only ones in a three seat section with another passenger. I brought this to Lufthansa's attention and they said they make no guarantee that the seat you ask for is the seat you get. I then clarified my concern relative to women, They again ignored that part of my question, and reminded me that they had already addressed my question - there are no guarantees that anyone will get the seat they have selected.

2

Grupo IAG

Amman to London. This is a nice aircraft, with comfortable seats, and a very soft landing. This aircraft flies from Amman airport at 8 am local time and arrives in only 5 hours to London. This is a very good product.

8

Turkish Airlines

Amman to St. Petersburg via Istanbul with Turkish Airlines. I was worried initially about the relative short transfer time in Istanbul especially since this was a short business trip but I was very pleasantly surprised, all flights were exactly on time which is a first for me with Turkish Airlines. Onboard the service was pretty good with decent food especially since the flights were relatively short. Business class with the A320 is your luck of the draw, on one of the 3 flights in this aircraft type business class was simply an economy seat with the middle seat left empty as is the case with European airlines. This is unfair to passengers who are paying a lot of money only to end up in an economy seat, on the A330 it is a completely different experience with a massive seat, tons of privacy and space an altogether different experience. The lounge in Istanbul is huge and the food there is delicious so always make time to enjoy it if youre flying business with TK. I will gladly fly them again and would recommend them, especially for long haul business travel.

8

Turkish Airlines

Amman to Toronto via Istanbul. Going to Amman meant a 10 hours stop over and then back to Toronto a 9.45 hour stop over, both ways we flew business which should mean a hotel or at a 2 hour room in the business lounge where you can catch a nap and a shower. Both ways we were refused hotel or a 2 hour room. We were not alone - the same was happening to people flying to and from Johannesburg. It seems Turkish Airlines are offering flights with long stop overs and not giving the consumers the option of shorter stop overs then trapping them at Istanbul airport. This airport has some of the most over inflated duty free shops I've ever seen. Research the flights carefully even though Turkish Airlines are not offering shorter stop overs when puting your from and to destinations, there are and people are being forced to spend more than half a day in Istanbul airport. This is not right. I've been travelling 8 hours and still another 8 hours before catching a 14 hour flight to Canada.

1

EasyJet

Amongst the negative reviews due to Covid, I just want to thank the crew onboard the 13:50 flight from Luton to EDI yesterday. Great service, friendly, safe, fast and efficient. Embark was very fast and other passengers used their common sense by boarding in drips and drabs. There was not a huge queue at the gate. Everyone was spaced out onboard to ensure social distancing and the crew reinforced this upon disembarking where we all left row by row. Limited in-flight service but you were still able to order alcohol and snacks. Everyone wore masks and the crew made sure everyone had theirs on at all times. Seats were clean and the crew came by every so often to collect any rubbish. Toilets were spotless and hand sanitiser was available. It was a faster debark compared to before the crisis. Booking was fine, although my original flight was cancelled and I was put on an earlier flight which was not an inconvenience to me. Luton airport was a complete disaster (as expected) but that's not easyJet's fault.

5

Grupo AirFrance-KLM

Amsterdam - Aberdeen flight is always fully booked and extremely expensive, moreover the flight from Aberdeen to Amsterdam is often too late on departure and therefore people miss their connection in Amsterdam (or, as I did missed my train).An alternative choise on this trip would be very welcome!

2

Vueling

Amsterdam -> Milaan Malpensa. Mijn wekelijks weekend retour i.v.m. werk verliep wederom prima. Vueling we love you to the moon and back! Hartstikke bedankt! ;D

5

Grupo AirFrance-KLM

Amsterdam Schiphol to Dubai with a transfer in Paris CDG. Check-in with the mobile APP and paper boarding passes printed at the airport. Sky priority works very well at Schiphol, which allowed me to dash very quickly through check-in and security. Priority boarding was strictly enforced at Amsterdam which does not say that much since about 50% of all passengers seem to eligible for this service. On board a small breakfast with coffee/juice was served, quit adequate for a 50min flight. The first leg had an on-time departure and arrival. I made the transfer from 2F (Schengen) to 2L (Non-Schengen in exactly 15 minutes allowing me a short visit in the AF Lounge before boarding the flight to Dubai. I boarded roughly half way the process and this went smooth. The B777-300 has the new Herringbone interior which gives all passengers aisle access. These seats are comfortable and offer a lot of privacy but still I felt a bit â€˜boxed inâ€™. On board an attentive service from a very senior cabin crew that offered us a well-presented and tasty lunch and a snack service just before arrival. Along with the cabin upgrade, the IFE system received a major upgrade. It has a large screen and works very intuitive and has a multi-language menu. Much to my surprise as a Dutchman, it included a Dutch version. It contains a large collection of movies and TV shows. Also for this leg we had a non-time departure and arrived even 15min ahead of schedule at the gate at T1 in Dubai.

8

Grupo AirFrance-KLM

Amsterdam to Abu Dhabi . This turned out to be a great flight. We chose KLM because it was cheaper and this ended up being one of the best flights I've had. The food was really really good and the best food Ive had on a plane. The staff was really friendly and helpful.

9

Turkish Airlines

Amsterdam to Abu Dhabi via Istanbul. Delays, delays and more delays. That sums up the experience with Turkish Airlines. Long queues at the check-in desk. Slow processes. Delays in flight schedule from AMS to IST. Late arrival at IST airport. Further delays from IST to AUH. And arriving at Abu Dhabi Airport our suitcases were missing. After a delay of two days the luggage finally arrived at our hotel. We had to buy for 550 euro clothing, underwear, swimwear, footwear, toiletries to rescue us through the first two days of our holiday. Turkish compensated only 170 euro. A disgrace. Never again will we travel with this airline.

4

Turkish Airlines

Amsterdam to Ankara via Istanbul. Turkish Airlines is a difficult airline to review with varying ups and downs. Business cabin is pretty good with comfortable seating but without an all-aisle access layout that misses window seats for this. IFE screen size and selection is very good but there was a problem with my system which had to be rebooted for 3 times and I could only start a movie near the end of the flight, and I could not finish of course. Although not perfect, cabin service is good, but ground service is undeniably terrible. I barely could catch my transit flight after a very long, chaotic and totally unassisted sweaty rush from one side of Ataturk Airport to the other. Many airlines, mostly from Asia, set the bar to a very high level recently which clearly pushes Turkish into a way lower tier for such treats. I would not pay a dime extra for Business and straightly prefer Economy class with this airlines, especially for short and mid hauls.

6

Grupo AirFrance-KLM

Amsterdam to Aruba. Booked a flight to Aruba for a short week with KLM for a price what I've found quite steep for such a flight, though I was not in the mood to use Arkefly. On the day of travel, the public transport was striking forcing me to go to Amsterdam early to prevent being late to my flight. Flight itself boarded on time and departed about 25 minutes late as ground staff was late bringing a passenger on board who needed assistance. Eventually airborne, a round of drinks were served about 30 minutes after airborne. About an hour later, food was served and I chose for Chicken in BBQ sauce which was ok in size and quality, though a tad sweet. About midway through a flight, the only round of drinks (water only) and icecream was served. Another meal service was initiated about 90 minutes to landing which was ok (sort of Pizza slice) and some dessert and salad. Enjoyable. The flight itself was decent and cabin crew was very pleasant, though KLM could have offered a better service by providing us with more drinks instead of continuously asking for a drink.

8

Grupo AirFrance-KLM

Amsterdam to Athens, it was a pretty good flight but the touchdown was hard. Cabin crew were very polite and very helpful with every passengers request. Dinner (pasta with pesto) wasn't very tasty but it was just OK. The last 1 hour of the flight water had run out, that was a problem but it was ok because they had other drinks. Legroom was OK but not big. I recommend KLM, it was very good.

8

Grupo AirFrance-KLM

Amsterdam to Athens. A friend and I missed our flight due to unforeseen circumstances and the KLM transfer lady went out of her way to accommodate us. She was super nice and understanding. We received outstanding customer service and would greatly recommend this airline to anyone.

10

Grupo AirFrance-KLM

Amsterdam to Atlanta. It was a good flight with good legroom, food and IFE. But the service is not the best for Economy. KLM have a little selection of music and movies.

9

Turkish Airlines

Amsterdam to Bangkok via Istanbul. Crew were attentive, except one female crew in TK 1952 from AMS. Which I thought cabin crew for BC has always been the chosen ones, but I was wrong. Onboard catering is delightful, thanks to Do&Co, except the scrambled egg for breakfast. It was not scramble egg that I know, watery almost like porridge / congie egg. I was having me time at the lavatory, the door being knocked loudly from outside What shock me the most is that, the lady who were in the queue was economy passenger. Cbin crew must have recognize their BC passangers. Told to the cabin manager, and luckily she responded professionally. WiFi onboard was pretty fast.

7

Turkish Airlines

Amsterdam to Bangkok via Istanbul. Flight boarded four hours late with no communication during this delay. Boarding was a complete shambles with everybody scrambling to get on. Once boarded the business class crew looked completely uninterested which continued throughout the flight. The level of communication skills in English from the cabin crew and cockpit falls well below standard. The crew came across as though they were doing you a favour when I asked for a drink. A very poor overall experience.

2

Turkish Airlines

Amsterdam to Bangkok via Istanbul. I wont book again after the conditions I flew in. Food: tasty. Over the average for an airline. In-flight entertainment: large variety of movies. Cabin crew: negligent and sloppy, to a frustrating level. So many episodes where they disregarded very simple requests from passengers or (worse) caused problems due to their disorganization. Gate crew: at the check-in I chose a spot that would allow me to easily access the bathroom, that I need for medical reasons. At the gate the seat got striked through and I have been re-assigned, no explanations provided. When I asked for the seat to be changed to an aisle seat, I have been told by the cabin crew to temporarily sit on the assigned seat. After take-off, my request got ignored for the whole flight, regardless many seats were empty. Seats extremely unconfortable and impossible to sleep in (very old plane for a 10h flight). Mine was even broken so I could not sleep at all. Food service: chaotic to the point that some people started to serve themselves due to the fact that their requests were disregarded or forgotten. Overall a very bad experience that leaves me confused at how this company won any awards. At first I also gave it the benefit of the doubt that's why I waited to write the review but the return flight confirmed all the negligent behaviors I saw on the departure flight. Other airlines offer very similar prices and the cons don't make up for the flight conditions you will experience.

2

Grupo AirFrance-KLM

Amsterdam to Bangkok. I have never been so insulted and humiliated as on my recent flight after 29 years of long haul travel. Everyone has their plan of dealing with time zones and jet lag etc. Mine is to have the meal, watch a movie, a decent length sleep and wake 2 hours before landing for breakfast. It is a plan that has served me well. I had a glass of wine with the early nibbles and when the stewardess came with the starter she asked if I wanted anything else to drink as if most people would be happy with 1 glass of wine in a 10.5 hour trip. Mind, apart from bringing the food, we didnâ€™t see much of her apart from a quick walk through very occasionally but eyes upwards so no-one could ask her to do anything. After the meal I sat quietly finishing off the film with some wine. 45 minutes before sleep time I asked for a glass of wine to help me get off to sleep at a strange time. I was just sitting quietly watching a film. The purser came with the glass of wine and said, and this is in business class, â€œthis is not a free bar and I have been told you have had enough wine and you wonâ€™t get any moreâ€. You canâ€™t begin to guess my astonishment, treating me like a drunkard when I am one of the best, most polite people you could ever meet. Insulting and humiliating doesnâ€™t really begin to describe it. During breakfast the purser tried to apologise saying he had got it all wrong but I wasnâ€™t interested, the damage had been done.

2

Grupo AirFrance-KLM

Amsterdam to Bangkok. KLM is getting better and better. Friendly staff, good food, also in between you can get enough drinks and bites. And nice new interior. Seat pitch not superb.

9

Grupo AirFrance-KLM

Amsterdam to Bangkok. The New Business Class service project is tested on this route. Dine anytime you want, personal service, no use of trolleys. The service was impeccable, food was perfect and the crew warm and welcoming. A great uneventful flight with excellent catering.

10

Grupo AirFrance-KLM

Amsterdam to Bangkok. Whilst the flight was boarding and I was in my seat I noticed a sickening Sweaty feet smell. Someone had taken of their shoes and the smell was horrendous. I was trying to figure out where it was coming from. After take off when I got up to go to the toilet I saw the lady sitting behind me holding a tissue covering her nose and mouth. The man in 60b next to her was the one were the bad smell came from. I went to speak to the purser and told her the situation and she told me she had smelt it too but also didnt know where it was coming from. I asked her if she could please do something. She basically giggled and said "what do you expect me to do or say about it" that is not how you deal with a problem, especially not when you are a customer service manager. (they get trained for these situations) She went to the man and told him carefully about the smell and asked him "could you please put your shoes in a plastic bag" and left it at that. It didn't make it any better as the smell was coming from his dirty feet and socks too! After about 20min the smell still hadn't gone and when the purser walked by I told her that it still smells really bad. She said "the gentleman had put the shoes in a plastic bag" when I said it is not only his shoes that were the problem but also his socks and feet she basically gave me an angry look and walked away not to been seen for the rest of the flight. I among others were forced to sit in this smell for 10.5 hours from take off till landing. This is unacceptable. I felt super bad for the Thai lady behind me in 60a as she was squashed in her seat as the man was also very big and showed no consideration for her space plus the smell was even more unbearable for her. I think the way the purser went about it was ridiculous. She should have asked him to put his shoes back on and show a little bit more customer care. It is a long haul flight and to sit in that smell for that amount of time is unacceptable, especially if you have paid almost 900 euros for a ticket. I am very disappointed with this service. To make matters worse, after they served breakfast about 1.5 hours before landing the lady in 59c next to me started vomiting. I was handing her more sickbags from other seat pockets. In this time flight attendant walked by and didn't ask the poor woman if she was okay when she was clearly sitting with a sickbag on an aisles seat in full view of the crew passing by. I must say this has been the worst flight I have ever had. I am very disappointed in the lack of care of the crew and ground staff.

4

Vueling

Amsterdam to Barcelona. Again a flight delay by Vueling, so far 2 hours off. This is a normal situation with this airline unfortunately. Very poor on communication- i had to go into google flights to understand how much was the delay - if is there accurately stated why is this airline not providing this basic info to travellers? Vueling is a waste of your time.

2

Vueling

Amsterdam to Barcelona. Boarded too early, sitting around for 45 minutes. Took off, attendants hid behind screen for 45 minutes, young daughter really needed toilet and seat belt signs left on for way too long. Surly staff who seem to find having customers an inconvenience. Still kept hiding behind screen once toilets were open. Baggage took best part of hour to arrive on belt for no apparent reason. Customer service sucks, avoid.

4

Vueling

Amsterdam to Barcelona. I really do not get why there are so many negative reviews, this flight was very good. Nice new plane. Friendly staff. Sure you have to pay for your drinks but you know that in front. And 2.5 euro for beer is a very good price. Space is not much but for a flight of less than 2 hours it is fine. Very satisfied about the flight.

8

Vueling

Amsterdam to Barcelona. On our outbound flight, in spite of booking for priority boarding we we two of the last passengers to board as the economy passengers were allowed to board first although we arrived at the aircraft before them. Our return flight was disastrous with a 7 hour delay while waiting for a crew to arrive from Barcelona, during which nobody from Vueling came to explain the delay to us and the information received by the ground crew in Schipol was erratic at best and totally incomplete. We had to move from one terminal to another three times! I feel very sorry for the group of elderly passengers that were on the same flight. The meal voucher came very late and the inconvenience was made even worse by the fact that during the flight these was no food or drinks available for purchase, not even coffee - only water. I had to cancel college today and my companion had to call in absent from work as we only got home at 5.30 am this morning instead of at about 22.30pm last night. I definitely will not fly with Vueling again by choice and do not recommend them at all.

1

Vueling

Amsterdam to Barcelona. Terrible customer service. I had already done check in before arriving at the airport. There were two flights from Amsterdam to Barcelona departing at exactly the same time (10:20 am). I approached the Vueling counter so that they could reconfirm the gate for Vuelingâ€™s flight. The guy said: â€œThatâ€™s what screens are forâ€. I explained I wanted to be sure about my gate since there were two flights for the same destination and at the same time appearing on the screen. He replied: â€œThatâ€™s what the screen is for. You should find it for yourselfâ€. Absolutely rude and un-polite staff!

1

Vueling

Amsterdam to Barcelona. This is the worst airline there has to be. After paying triple the normal ticket for Optima ticket, our only carry on bag was taken from us to be put in the cargo because the cabin was full! It is your policy and I paid for it. Horrible seats. More than 40 minutes delay.

1

Vueling

Amsterdam to Barcelona. Worst airline ever flown with. The fact that you have to pay extra for a seat next to your family member says enough. Also the long distances towards the gate from Amsterdam is terrible.

2

EasyJet

Amsterdam to Basel. I missed the drop off in Schiphol by 2 minutes. The personnel there refused to re-open the drop off despite the fact that I had my boarding pass and hold luggage pre-paid as the process to re-open was â€œtoo complicated â€œ and was unable to provide any solution to me. As a consequence, I had to buy a last minute ticket with another airline (a regular one) at full price with no compensation. I am amazed by the total lack of service and could understand their behaviour if they would pay a full refund for any delay, even a 2 minutes one. Out of fairness, but the way they treat customers is obviously not 2 way. As a consequence I will never travel with them anymore and can only advise others to favour regular airlines which are very competitive price wise and offer some service. Especially if you have hold luggage.

1

Grupo AirFrance-KLM

Amsterdam to Basel. The online booking procedure is confusing and irritating. There should be a flexibility option available but it simply isn't. The procedure seems to alter, though it is impossible to find out what the alterations depend on. The webchat "support" I just experienced was rather indifferent, in fact, so indifferent that it was borderline rude. The phone support was rather kind and eager to help at first but ultimately also couldn't solve the issue (the phone call went on for over 40 minutes, I quit after having been put on hold for about 15 minutes). Long story short: the KLM booking procedure is a mess, the customer support are clueless and whether or not one can add flexibility to the booking seems to purely depend on chance/circumstance. This all adds up to really, really poor customer service.

1

Grupo AirFrance-KLM

Amsterdam to Beijing. Flew on KLMâ€™s new Boeing 787-9, so the cabin overall is new and modern. The seat itself is fairly comfortable and legroom is average (Iâ€™m 175cm tall) however, KLM only provide a blanket on long haul flights, which do make trying to sleep harder. The amount of movies and shows available on the IFE is one of the best Iâ€™ve seen. While the range of shows is great, most only do have 1 episode. The huge selection and modern IFE is, unfortunately, undermined by the horrible audio quality. Iâ€™m not sure if this is true only for my seat, but there was a lot of background noise, meaning that I had to half-guess what the actors are saying (as there arenâ€™t any English subtitles available either). Dinner was served with a choice of beef or chicken (I went for the chicken), which was a little bland in my opinion but the rest of the meal is fine. Overall, I enjoyed my flight, however, there's nothing about their service that would make me pay extra to fly with them, but it's definitely an airline to choose when the price is right.

7

Pegasus Airlines

Amsterdam to Beirut via Istanbul. Terrible customer service experience. I had a flight with a transfer. My bag was a few kilos overweight so I paid the additional 75 euros before my first flight. At this point I was given a receipt and a bag sticker and was told to present this at the next airport if necessary. While boarding the second flight from Istanbul, I was stopped where they informed me that my cabin bag was overweight. I showed the staff members the receipt and bag sticker and yet insisted I pay an additional 45 euros (reduced from 90) and in her very limited English implied that I should hurry up because the flight was leaving and that I would not be allowed to board without paying. I have flown several budget airlines without trouble, but this one was by far the most incompetent.

2

EasyJet

Amsterdam to Belfast in Feb 2020 on Easyjet. It was a hassle free flight and it enabled me to fly direct from the Netherlands to Northern Island. Deplaning in Belfast was very quick. I think Easyjet is a great budget airline.

10

EasyJet

Amsterdam to Belfast. I had my flight cancelled from Amsterdam to Belfast on 22nd April. The flight was already delayed and only cancelled while I was waiting in the departure lounge. No one there from easyJet. Just a message to say there were no rooms available, sort yourself out. No flights the next day I booked the Sunday and found a room miles away, used hotels.com was advised to keep receipts for expenses. Sunday flight was also cancelled while I was waiting in departures. I did manage to speak to someone who said he couldn't find any rooms or alternative flights, so again I was abandoned. I kept receipts for food, trams and buses. EasyJet has been very difficult to deal with, initially refused to pay anything as they said my flight was cancelled in February. It was but they put me on the earlier flight which was cancelled on that day. They argued about it but eventually agreed to a refund. They have however refused all expenses despite receipts and bus/tram/train despite tickets/receipts. The Sunday flight is still being dealt with.

2

Grupo AirFrance-KLM

Amsterdam to Bergen. KLM lost our bags at Amsterdam and have failed to return them us. The bags got into the airport (20 minutes from our hotel) last night and 24 hours later still have not arrived at our hotel. We have been calling KLM every 10 minutes since 8am this morning and every time we get a new person and they tell us thereâ€™s nothing they can do. We leave on a 12-day cruise in an hour with only the clothes on our backs. Every time we call KLM they just tell us to go out and buy more clothes. No sympathy or apologies. And itâ€™s not that simple. We have suitcases full of expensive snow gear for our winter getaway. We canâ€™t replace it easily. And by now the shops are shut where we are and we canâ€™t even get more underwear. Every person at KLM has been rude, unprofessional and unhelpful. I would never fly with this company again. Outrageous service. On top of that Ethihad/KLM lost our gluten free order for food and we went for 27 hours without food on our flights from Melbourne. I donâ€™t know who is running these airlines but they have not got it together.

1

Grupo AirFrance-KLM

Amsterdam to Berlin. As a foreigner who lives in Amsterdam, KLM eventually became one of my favorite airlines. But their 737-700's are pretty worn and outdated that all beg for renovation or retirement. Upgrading to Economy Comfort usually helps, in terms of better seat pitch, however for short-haul flights like AMS-TXL this is not a deal breaker anyway. I was a bit disappointed by their single-bite sandwich this time, but a full board drinks selection was alright, smiling faces of cabin crew and smooth ground service. You can not break many points when you see such a great crew each time.

8

EasyJet

Amsterdam to Berlin. Easyjet is awful. My biggest piece of advice is to book any other airline but this one. Literally any other one is better. They make you think you are paying for a cheap flight but then add on for their baggage restrictions so you end up having to pay far more.

3

EasyJet

Amsterdam to Berlin. Horrible experience. I have never heard of an airline charging 60 euros to check a standard carry on bag. I watched the agent as she decided who had to check their bag and who didn't. Clearly there were some bags that did not fit in the baggage "sizer" but she still let them through. The seats were very uncomfortable! They did not recline at all. Upon arrival to Berlin there is no signage for baggage claim. 15 people on my flight walked out of the secure area looking for the baggage claim. When we went to the luggage dept we were told it cost $50 euros to claim our bags. This is unheard of! Total scam. I will never fly with easyjet ever again!

1

Grupo AirFrance-KLM

Amsterdam to Berlin. Worst customer service experience Iâ€™ve had. Had to wait in the airport line for more than an 90 minutes, there was no delay whatsoever to my flight, no one could properly assist me, they told me I would get a free ticket for the next flight to the city that I was going to and when I went to claim that ticket they denied the service. Staff lack of empathy and understanding. I spent more than three hours in the Schiphol airport not being able to get any help. Iâ€™ve never felt so irrelevant and mistreated. Great way for KLM to make money!

1

Grupo AirFrance-KLM

Amsterdam to Birmingham. My flight was overbooked , so that i had to wait an additional 2 hrs at the airport to catch my next flight. When I finally arrived in Birmingham, my luggage was not there. They've forgotten my luggage at the Amsterdam airport. My house keys and other important items that i needed were in that bag. The bag turned up 3 days later ... everything was inside at least. KLM refused to pay for the extra expenses i had to pay because they've lost my bag. They say it's not their responsibility. I'm very unhappy + angry.

2

Grupo AirFrance-KLM

Amsterdam to Birmingham. Since I'm not feeling very comfortable flying I am always searching for more information on internet on how to feel better etc. and I read an article that if you tell the flight attendant when you arrive in the aircraft that you are not feeling confident to fly then they can give you a bit more attention and believe me, it feels much better. I do that each time now but this time was very different as the flight attendant actually directed me to the pilots before take off so that I could ask questions and talk to both (pilot and co-pilot). They asked me at which moment of flying is uncomfortable for me and they gave me some explanations and answered to my questions for 5 minutes. I had no issue after that flying in the aircraft anymore that day. I was really relax and could attend my business meeting on a very relaxing mood too. I felt home! That's why I am choosing for KLM.

10

Grupo AirFrance-KLM

Amsterdam to BogotÃ¡, such friendly staff and delicious food on board. I always go for the cheapest tickets and I guess this time I was super lucky, my outbound flight was with KLM because I was pleasantly surprised with the whole experience. From boarding on time to getting served a meal even when you weren't starving to the stewardess actually remembering how I drank my tea.! I was lucky to have three seats to myself so I could properly sleep, but the great film selection didn't encourage that much.

10

Grupo AirFrance-KLM

Amsterdam to Bucharest. Had a wonderful flight with KLM. Flight left pretty much on time, friendly crew, smooth flight, good quality warm snack, and lots of legroom in economy plus.

8

Lufthansa

Amsterdam to Budapest via Frankfurt. Flights were nothing special. Both flights slightly delayed and catering was only a drink and one twix that I found very disappointing. Seat and legroom were good.

7

Grupo AirFrance-KLM

Amsterdam to Buenos Aires. Old seats, old configuration. Choices on the menu incredibly horrible. The food on a long flight like this one was so bad. The crew is very good is not their fault at all. Breakfast not good. Lounge distance from the gate is miles away you can perfectly miss the flight. I would not choose KLM for the route Amsterdam Buenos Aires again.

3

Grupo AirFrance-KLM

Amsterdam to Cairo via Paris. Outbound flights were ok, the aircraft are ok, quite clean. The food is ok although nothing special. Flights were in time. The inbound flight back home had a delay in Cairo so I would miss my connecting flight to Amsterdam at 12.40. Although there was a flight from Paris to Amsterdam at 14.40, Air France refused to put me on this flight even having seats available. The only option offered was 16.40, a four hour delay. The only explanation I got was: the available seats on the 14.40 flight are not in your class. For me, this was unbelievable, Air France had a delay, there were seats available on the next connecting flight but they simply refused to offer me one of these seats. For me, no more Air France if possible.

2

Air Europa

Amsterdam to Cancun return via Madrid. I used the service of bringing water sport equipment. All arranged and discussed prior to the trip and no costs used (as per website). All ok on the flight to Cancun and all verbal ok for the flight back. Once at the check in, after the luggage was on the belt we could chose to pay 150 euros or leave the stuff in Cancun? Air Europa know how to ruin a nice trip.

1

Grupo AirFrance-KLM

Amsterdam to Cape Town via Amsterdam. I would highly recommend KLM to anyone The food was amazing and the flight attendants were very friendly and helpful. Every connecting flight was on on time. Smooth takeoff and landing.

10

Grupo AirFrance-KLM

Amsterdam to Cape Town. After a rushed flight from Nice to Amsterdam we were left with only 45 minutes, but I wanted to have a freshen-up in the lounge. The airport is chaotic, but the KLM lounge was worse. I have never seen so many people in such a crowded space. You canâ€™t find any decent seats and then there isnâ€™t any space between chairs. After a quick coffee and a toilet break we left for the boarding gate. Well, even worse - there is a long queue for passport control. When we got to the gate it was already boarding time. The 777 was ok. Slightly angled seats with a tiny tiny foothold. I am 5.6 and my feet barely fit in it. When flat the bed is comfy but one has to angle ones feet sideways. The blanket is soft and warm. Service was very efficient but at times I couldnâ€™t find any staff. Since it was a daylight flight I had to watch TV and eat. Food wasnâ€™t great - beef curry was a reconstituted shredded beef without any flavour. The other choices were worse. Drinks were good. The pre-arrival snack was a dec3nt hamburger but it was cold. The amenity kit was poor - worse than most economy class. Just a pair of sock, toothbrush and toothpaste. And an eyeshade. We had a 1.5 hour delay due to a technical issue, which is not the airlineâ€™s fault, but still, they didnâ€™t give us any drinks or snacks until after an hour. All in all, KLM has a lot to catch up on, even just within its group, to Air Feanceâ€™s standard. We flew AF in March, also business class, and it is a much superior airline. The French has a flair for service and food, while the Dutch has efficiency. Well, in this competitive age of world travels, Iâ€™m afraid efficiency is not enough to woo customers back.

8