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Special section: advancing customer experience and big data impact via academic-practitioner collaboration
[ "Research", "Impact", "Services", "Academic", "Practitioner", "Workshop" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: The \"1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data\" was held at Alliance Manchester Business School on 18th and 19th January 2016. The topic of the workshop and t...
Multiple reference effects on restaurant evaluations: a cross-cultural study
[ "Customer loyalty", "Customer satisfaction", "Attractiveness of alternatives", "Disconfirmation", "Reference effect", "Self-image congruity" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: A great deal of academic research on consumer evaluations has found that consumers use certain comparison standards called reference points in their evaluations of products or services (Kang et al., 2009; Wang and Wu, 2011...
Building a culture of business analytics: a marketing analytics exercise
[ "Big data", "Marketing curriculum" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Big data is undoubtedly \"big\" as it influences every business facet and every economic sector these days. It has impacted both academia and industry, therefore, an understanding of its overarching reach has become imperativ...
Can sustainability audits provide effective, hands-on business sustainability learning, teaching and assessment for business management undergraduates?
[ "Teaching", "Sustainability", "Learning", "Assessment", "Audit", "Sustainability audit", "Education for sustainability within the business curriculum", "Hands-on learning" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: For over two decades, universities have been role models for sustainability actions and behaviours (Fredman, 2012) with campus operations regarded as sources of good sustainability practice. However, universities' roles are n...
The Government of Jamaica's electronic procurement system: experiences and lessons learned
[ "Developing countries", "E-commerce", "Jamaica", "E-procurement", "Success", "Sentiment" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Government bodies in developing countries operate amid complex societal and infrastructure challenges (Deng et al., 2018; Majchrzak et al., 2016; Zhao, 2011). International organizations continue to raise concerns on the l...
Millennial knowledge workers: The roles of protean career attitudes and psychological empowerment on the relationship between emotional intelligence and subjective career success
[ "Career satisfaction", "Emotional intelligence", "Attitudes" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: \"The career is dead - long live the career!\" Hall (1996) expressed this sentiment about career patterns in the twenty-first century. The essence of \"career\" has changed because of globalization and the advances in technol...
Developing the next generation of leaders
[ "Development", "Leaders", "Leadership", "Career development" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Baby Boomers are retiring at a rate of one every eight seconds according to statistics. Many companies in a wide range of industries from Aerospace, Energy, Engineering and Retail report that they have as much as 60 percent o...
Moderator effects of organizational tenure on the relationship between psychological climate and affective commitment
[ "Employees", "Affective psychology", "Australia" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nBackground to the study: Introduction\nMethodology: Sample and procedures\nResults: Table II presents the mean responses for affective commitment and the various psychological climate variables for employees in each of the tenure stages ex...
Inflation volatility, monetary policy signaling and clarity of the central bank communication: Evidence from an inflation targeting emerging economy
[ "Monetary policy", "Inflation", "Clarity", "Central bank communication", "E44", "E58", "E37" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: In the last decades, central bank communication assumed a featured position in both practice and theory. Several works analyzed the effects of central bank communication over financial markets and macroeconomic performance...
The topic of terrorism on Yahoo! Answers: questions, answers and users' anonymity
[ "Community question answering", "Terrorism", "Online anonymity", "Answer characteristics", "Online hate speech", "Question themes" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: 1.1 Background\n2. Literature review: 2.1 Terrorism and social media\n3. Methods: 3.1 Data collection\n4. Results: 4.1 Question themes (RQ1)\n5. Discussion and conclusions: This paper explored the use of CQAs on the topic ...
Interview with Emmanuel Gobillot
[ "Leaders", "Leadership", "Organizations", "Trust", "Socialization", "Motivation (psychology)" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Emmanuel Gobillot is Director of Leadership Services for Hay Group. His major interests are change and innovation and his interventions are focused on creating the capability in organizations to deliver results through innova...
Retrospective: "culture shocks" in inter-cultural service encounters?
[ "Cultural distance", "Service encounter", "Service quality", "Critical incident technique", "Inter-cultural service", "Service performance gaps" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: The point of departure for the original paper \"culture shocks\" in inter-cultural service encounters? (Stauss and Mang, 1999) was the fact that service encounters became a relevant subject of service marketing research, but ...
Evolving paradigm and challenges of collection management (CM) in university libraries of Pakistan
[ "Collection management", "University libraries", "Pakistan" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: In the context of university and research libraries, discussions on the evolving digital phenomenon mostly revolve around collections, their use, issues of access, extended services and the digital paradigm. Managing access t...
Exploring demand for eco-labeled dairy product attributes in Vermont
[ "Fair trade", "Animal welfare", "Family farms" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: The dairy industry plays a significant role in Vermont's agricultural economy. Vermont dairy farms also help preserve the state's working landscape, an important and unique attribute of the state that is vital to the touri...
The impacts of TRIPS on the pharmaceutical regulation and pricing of drugs in Bangladesh: In search of policy direction
[ "Bangladesh", "TRIPS", "Pharmaceutical industry", "Pharmaceutical patent", "Pricing of drugs", "The LDCs" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Background: This article explores the impacts of the Agreement on Trade Related Aspects of Intellectual Property Rights (TRIPS Agreement) as adopted by the World Trade Organization (WTO) on the pharmaceutical regulation and pricing of d...
Ingham Jones keeps small firms on the right HR track: Consultants can "tell it as it is" to owner-managers
[ "Human resource management", "Management consultancy", "Small to medium‐sized enterprises", "Organizational structures" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Good human resource management is every bit as important in a small or medium-size company as in a multinational corporation. Issues such as recruiting the right people, rewarding them properly and ensuring the existence of p...
A framework for facilitating adaptation to organizational transition
[ "Transition management", "Acquisitions and mergers", "Downsizing" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Organizational leaders regularly utilize transitions such as mergers, acquisitions, downsizings and restructurings in hopes of accelerating the attainment of strategic and financial goals. However, transitions are difficult e...
A research-based approach for evaluating resources for transitioning to teaching online
[ "Review", "Higher education", "Educational technologies", "Online education", "K12", "Learning technologies" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Educational institutions in the USA have largely transitioned to online learning as a result of state and local policies designed to help curb the spread of COVID-19. In response, informative twitter threads about pedagogy (K...
Exploring local and organic food consumption in a holistic sustainability view
[ "Cultural values", "Sustainable food consumption", "Local food", "Organic food", "Food choice", "Eating habits" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Sustainable food consumption (SFC) is a consumer-driven, holistic concept that refers to the integrated implementation of sustainable patterns of food consumption and production, while respecting the carrying capacities of na...
Enterprise education needs enterprising educators: A case study on teacher training provision
[ "Education", "Learning", "Enterprise", "Creativity", "Teacher training" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Supported by Enterprise Educators UK (EEUK) network, led by the Welsh Enterprise Educators Network (WEEN) and sponsored by Welsh Government, a new \"creativity-led\" credit-bearing teacher training module was developed, appro...
Presenting social media information on mobile devices using multiple contexts
[ "Social media", "Context", "Information organization", "Mobile application design", "User interface design" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Many research studies (Walsh, 2012; Kang et al., 2010; Kuschnig et al., 2010) have looked into breaking down and displaying information in chunks to improve readability and provide easy navigation on the small screens of mobi...
Authenticity and transparency in the advertising industry: An interview with John Morris
[ "Advertising", "Brand management" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Q: Daniel Yankelovich recently said that the public's widespread cynicism regarding business today is the third wave of public mistrust about corporations in the past 75 years. The first wave occurred during the great depress...
Supply chain practices : An implementation status in Indian manufacturing organisations
[ "India", "Supply chain management (SCM)", "Performance measures", "Supply chain practices (SCPs)" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Industries have been the backbone of economic growth in driving national development (Normah, 2006). Facing increased competitive pressure due to globalization and increased quality requirements from their customers, manuf...
An empirical study of long-term personal project information management
[ "Project management", "Personal information management", "Information fragmentation", "Personal projects", "Project information overlap", "Project visualization" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: In the personal information management (PIM) community a task is often described as something to put on a to-do list, while a project is an undertaking composed of numerous sub-projects and tasks (Czerwinski et al., 2004; ...
Page ranking and topic-sensitive page ranking: micro-changes and macro-impact
[ "Internet marketing", "Search engines", "Customers" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Understanding the implementation and impact of the PageRank (PR) algorithm and the Topic Sensitive Page Ranking (TSPR) allows the focused development of Internet-marketing strategies. This paper describes the calculation, imp...
Prediction kills
[ "Uncertainty management", "Mathematical modelling", "Predictive process", "Probability theory" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: In October of last year, President Barack Obama made a decision to travel to Copenhagen to speak to the International Olympic Committee on behalf of his home town, Chicago, in its bid to host the 2016 Summer Olympic Games.\n"...
Key challenges to digital financial services in emerging economies: the Indian context
[ "E-inclusion/exclusion", "Information society", "E-commerce", "Wireless technology", "Digital divide", "IS professionals", "Digital intervention", "E-marketing", "Mobile system", "Electronic mediated environment" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Digital financial services (DFS) are the significant financial resolutions for cultivating financial inclusion (Buckley and Malady, 2015). DFS provides services to the underprivileged using advanced skills, digital platfor...
The value-orientations of Catholic and Buddhist entrepreneurs
[ "Buddhist economics", "Qualitative comparative analysis", "Catholic social teaching", "Spiritual value-orientation of entrepreneurs", "Spirituality in business", "Value-orientation" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Frank (2005) has already proven that genuine business ethics works even in very competitive environments: an ethical approach to business has positive consequences on the commitment of the management, employees, customers ...
Consumers' valuation of academic and deprivation-compensating aspects of school performance in England
[ "House prices", "Education equality", "Consumer valuation", "School performance", "Hedonic analysis", "Contextual value added", "D12", "I21" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: This paper examines how the willingness of households to pay in order to locate themselves in the catchment area of state schools exhibiting high-level academic performance, as measured by the mean score achieved in examin...
The dark side of organizations: forensic management - an emerging theoretical perspective
[ "Organizational structures", "Pathology", "Organizational analysis", "Psychology", "Management strategy" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nPopular views: Ideas about organizations and learning are predicated on theories of organizations - or more usually theories of or hypotheses about management. Many theories of management are superficial and simplistic because they derive ...
Guest editorial
[ "Virtual banking", "Customer satisfaction" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: When the internet first appeared, commentators predicted that it would transform businesses of all descriptions, especially services. The nascence of the internet in marketing has provided the opportunity for interaction with...
Clusters and supply chain management: the Amish experience
[ "Cluster analysis", "Supply chain management", "Competitive advantage" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Porter (1998) has proposed that today's economic map of the world is dominated by what he refers to as clusters: geographic concentrations of linked businesses that enjoy unusual competitive success in their field. He suggest...
Once bitten, twice shy? Past breach and present exchange relationships
[ "Perceived organizational support", "Social exchange", "Employment relationship" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Employee-organization relationships (EOR) are typically conceptualized in terms of social and economic exchange (Hu et al., 2011). A robust finding within this stream of research is that stronger social exchange perceptions a...
Is nursing student personality important for considering a rural career?
[ "Personality", "Students", "Nurses", "Recruitment and retention", "Health services needs and demand", "Health workforce" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Identifying and measuring personality and personality traits is not a new concept or approach to understanding professional career choices, employment outcomes and even the location where someone may work. There has been a lo...
Proactive personality and citizenship performance: The mediating role of career satisfaction and the moderating role of political skill
[ "Proactive personality", "Career satisfaction", "Political skill", "Citizenship performance" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: For decades researchers have recognized that work behavior extends beyond simple task performance (Campbell, 1990; Organ, 1977, 1988) and includes contextual performance, or citizenship performance. Citizenship performance re...
Linking destructive forms of leadership to employee health
[ "Nurses", "Self-determination theory", "Employee health", "Work motivation", "Need frustration", "Tyrannical and laissez-faire leadership" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: It is now well established that a healthy workforce - represented by employees who are engaged and committed - is crucial for organizational success (Bakker et al., 2014). As such, it is important to find ways to boost employ...
Intelligence and its impact on managerial effectiveness and career success (evidence from insurance sector of Pakistan)
[ "Intelligence", "Competencies skills", "Insurance sector", "Manager’s career success", "Managerial effectiveness" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Today business world is more dynamic and growing in uncertain business environment, working with fewer rules and regulations, more technology oriented, selling products and services in virtual markets that increase the import...
Mahalanobis-Taguchi system: state of the art
[ "Applications", "Mahalanobis-Taguchi system", "Multivariate process" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Mahalanobis-Taguchi system (MTS) is a method proposed by Genichi Taguchi, who is best known for his ideas and contributions to the design of experiments. MTS is a method that does not require statistical assumptions (Cudne...
Why replication studies are essential: learning from failure and success
[ "Journal rankings", "International business management", "Research methodology", "Expatriate failure", "Replication studies", "Research metrics" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Van Witteloostuijn's (2016) commentary \"What happened to Popperian Falsification?\" is an excellent summary of the many problems that plague research in the (social) sciences in general and (international) business and manag...
An existential-phenomenological framework for understanding leadership development experiences
[ "Leadership development", "Phenomenology", "Armed forces", "Competences", "United States of America" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Dubrin (2001, p. 3) suggests that \"about 35,000 research articles, magazine articles, and books have been written about leadership\"; yet, the research on leadership development is scant; moreover, the typical focus of leade...
A personalized rhythm click-based authentication system
[ "Message authentication", "Mouse controllers", "Neural nets", "Interactive devices", "Biometrics", "Mobile communication systems" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1 Introduction: Various computer systems are widely applied in commercial activities, while password authentication is one of the simplest and most-common mechanisms to provide and satisfy the demand of computing security. However, to memo...
The application of quality tools in effective implementation of HACCP: An empirical study of food and pharmaceutical industries
[ "Business performance", "Quality tools", "HACCP effectiveness" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Hazard Analysis of Critical Control Point (HACCP) is an internationally recognised management system that provides guidelines for food and pharmaceutical industries to set up their food safety management system. It initiat...
The role of agency in historians' experiences of serendipity in physical and digital information environments
[ "History", "Academic libraries", "Serendipity", "Browsing", "Historians", "Historical research process", "Information seeking" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Historians, by training, are storytellers. They create narratives by integrating primary and secondary sources with their own research, to \"give us insight not just into the particularities of historical experience, but also...
Polarisation in political Twitter conversations
[ "Twitter", "Social network analysis", "Sweden", "Polarization", "Political debate" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Being exposed to various topics and different points of view is central to democracy, but new technologies run the risk of making its users more prone to fragmentation and polarisation, which could in turn lead to difficul...
The rules of engagement: physician engagement strategies in intergroup contexts
[ "Managers", "Qualitative research", "Change management", "United States of America", "Social identification", "Doctors" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Physicians are arguably the most powerful actors in the healthcare system, both as providers and often as business units. Change in healthcare hinges on physician engagement - doctors' willingness to alter their behaviour ...
Agile manufacturing and business performance: The indirect effects of operational performance dimensions
[ "Jordan", "Operational performance", "Agile manufacturing", "Business performance", "Mediating effects" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Manufacturing agility became a research topic in operations and supply chain management journals in the early 1990s (e.g. Cao and Dowlatshahi, 2005; Inman et al., 2011; Zhang, 2011; Gligor and Holcomb, 2012; Leite and Braz...
Big data analysis on the business process and management for the store layout and bundling sales
[ "Retailing", "Business process management", "Big data", "Database management", "Bundling sales", "Data mining" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: A business process is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers. It may often be visualized as a flo...
Examining the effect of negative Turkish stereotypes on evaluative workplace outcomes in Germany
[ "Stereotyping", "Ethnic groups", "Recruitment", "Discrimination", "Turkey", "Germany" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Numerous studies have attempted to investigate how various demographic characteristics associated with targets of evaluation may influence how these individuals are evaluated in workplace scenarios, such as performance rating...
Higher technological education specialties and graduates' vocational status and prospects
[ "Greece", "Higher education", "Curricula", "Qualifications", "Higher technological education", "Specialty of studies", "Employment", "Labour market" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Unemployment is a social phenomenon causing serious socioeconomic problems at personal, family and national levels. The current economic crisis raises the need of connecting more strongly higher education to the production pr...
Determinants of pay satisfaction of senior managers in the Nigerian Civil Service
[ "Senior managers", "Public sector organizations", "Civil service", "Pay", "Nigeria" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: The origin of the Nigerian Civil Service (NCS) can be traced to the colonial civil service established by the British that governed Nigeria for one hundred years before her independence in 1960. The British colonial rule esta...
The relationship between corporate governance, corruption and forward-looking information disclosure: a comparative study
[ "Ghana", "Corporate governance", "Botswana", "Financial reporting", "Forward-looking information" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: This paper presents empirical evidence on the association between corporate governance, level of corruption and disclosure of forward-looking information in two African countries, namely, Botswana and Ghana. The Transparency ...
The relationship between corporate social responsibility and corporate reputation in a turbulent environment: Spanish evidence of the Ibex35 firms
[ "Company performance", "Corporate reputation", "Business environment", "Corporate social responsibility", "Corporate strategy", "Panel data" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: There is general agreement that corporate reputation (CR) is an intangible asset of considerable interest and importance in its own right because it contributes significantly to the long-run competitive advantages of organ...
Reducing the cost of mental health problems at work - what can companies do?
[ "Leadership", "Wellbeing", "Corporate culture", "Workplace mental health" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: Many HR directors will know already that psychological difficulties are increasingly common in the workplace - in 2015 the CIPD's absence management survey reported a 41 per cent increase in companies reporting mental health ...
Social cyclicality in Asian countries
[ "Institutional quality", "Business cycles", "Fiscal policy", "Asian crisis", "Social expenditure" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Financial crises are often associated with slower economic growth, unemployment, trade reduction, and social unrest that countries are expected to face in the coming few quarters. The recent economic crises were predominan...
Transactive knowledge from communities of practice to firms: An empirical investigation of innovative projects performance
[ "Communities of practice", "Functional diversity", "Institutional diversity", "R&D projects performance" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: The literature on the innovation management has emphasized the role that communities of practice (CoPs) play in supporting new products development and, more in general, innovation within organizational environments (Doughert...
A thematic analysis of the quality audit reports in developing a framework for assessing the achievement of the graduate attributes
[ "Constructive alignment", "Graduate attributes", "Learning outcomes", "Outcome-based education", "Thematic analysis", "Graduate employability" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Significant academic reforms have been initiated worldwide over the past decades. In higher education, colleges and universities have directed their focus and resources on massification of education, university rankings, qual...
Developing a quantitative tool for sustainability assessment of HEIs
[ "Sustainability", "Assessment", "Driving force‐pressure‐state‐effect‐exposure‐action (DPSEEA)", "Decision making", "Sustainability index (SI)" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1 Introduction: The concept of sustainability has permeated into different disciplines since it was tossed about two decades ago. In recent years, the focus has been on solving the issues of an ever growing economy while protecting the env...
Emergence of online shopping in India: shopping orientation segments
[ "Online shopping", "Shopping orientation", "Segmentation", "Consumer behaviour", "Cluster analysis India" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: There are many factors that point toward the potential for rapid growth of online shopping in India. With a $1.29 trillion GDP growing at an annual rate of 8.4 percent, India is one of the fastest growing economies in the wor...
Commercial property whole-life costing and the taxation environment
[ "Taxation", "Decision-making", "Property management", "LCC/WLC", "Property valuation" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1 Introduction: Despite the fact that whole-life costing (WLC) is a field of continuous growing interest in the real property sector, there is no legislative framework that imposes WLC calculations in the evaluation of real estate projects...
Customer participation and service outcomes: mediating role of task-related affective well-being
[ "Satisfaction", "Service quality", "Well-being", "Customer participation", "Service outcomes", "Task-related affective well-being" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: A key challenge facing service firms is encouraging customer participation in the process of creating value because that requires the customer to expend their own energies to help co-create the service. Despite this, service ...
The role of identity and image in shaping management accounting change
[ "Change", "Accounting", "Image", "Identity", "Theory", "Institutional" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Through a study of the processes of management accounting change in a particular company, this study began with the broad aim of contributing to the growing number of studies which explore change (and stability) using an i...
TQM and organizational performance using the balanced scorecard approach
[ "Total quality management", "Balanced scorecard", "Iran", "Organizational performance", "Pharmaceutical industry" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Quality improvement is a critical issue in organizations and goes beyond setting standards. It requires serving and responding to the end users in order to achieve organizational success (Deming, 1986). The organizations w...
Genetic algorithm based fuzzy time series tourism demand forecast model
[ "Decision support system", "Evolutionary algorithm", "GA", "Adaptive fuzzy time series forecasting model", "Interval calibration" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: In the past few decades, tourism has clearly become one of the most prominent economic trends for many countries. The tourism industry requires accurate forecasts in order to build and manage its service supply chains effi...
Stressful sustainability: a hermeneutic analysis
[ "Coping", "Stress", "Emotion work", "Sustainable consumption", "Deradicalization", "Hermeneutic analysis", "Hypergood", "Hermeneutic" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Research on sustainable consumption (SC), defined as \"consumption that has less negative impact or more positive impact on the environment, society, the self, and the other-beings\" (Ulusoy, 2016: 285), shows that adopting s...
The big data regime shift in real estate
[ "Open data", "Big data", "Impact investing", "Real estate development", "Site selection", "Spatiotemporal analysis" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Over the past decade, the real-estate industry has encountered a number of changing forces that have affected industry practices. Some of these forces have led to incremental changes and improvements in industry practices, wh...
The reflective frame
[ "Action research", "Strategic planning", "Management styles", "Small enterprises", "Organizational culture", "Empowerment" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: The creation of the CBB Model and its use as a tool to help principals understand the need to think strategically about their business was debated in French (2009c). The CBB Strategic Thinking System was developed and the con...
An examination of corporate social responsibility and processing fluency in a service context
[ "CSR", "Service delivery", "Processing fluency" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: The development of the corporate social responsibility (CSR) concept has received attention from both scholars and practitioners. Prior research has identified a variety of benefits for companies to engage in CSR activities, ...
Exploring the dual-role of cognitive heuristics and the moderating effect of gender in microblog information credibility evaluation
[ "Gender", "Social media", "Empirical study", "Information", "Credibility", "Microblog", "Dual-role", "Hypothesis testing", "Information credibility", "Cognitive heuristics", "Gender differences" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Microblogs, such as Tweet messages, allow users to share their thoughts and experiences in their daily lives in the real time. However, because of its open and unregulated nature (i.e. information is created by users witho...
The service sector: migration, technology and productivity
[ "Employment", "Technology", "Migration", "Service sector", "Productivity", "Informality" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: The major objective of this study is to investigate the relationship between migration and the growth of informal service sector (SS), technology adoption and informal sector (IS) and access the impact of technology on pro...
Formal complaints at an eye hospital: a three-year analysis
[ "Complaints", "Ophthalmology", "Litigation" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Patient expectations while using a modern healthcare system are increasing and dissatisfaction with the service received often leads to complaints (Schwartz and Overton, 1992). It is a common view that most patients complain ...
The relationship between the last planner(r) system and collaborative planning practice in UK construction
[ "UK", "Construction planning", "Collaborative planning", "Construction sector", "Last planner system", "Production planning and management" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: The call for improvement in the UK construction industry and the dissatisfaction from stakeholders has been a subject of debate over many years with the first report to review the performance of the UK construction industr...
The socio-technical assemblages of blockchain system: how blockchains are framed and how the framing reflects societal contexts
[ "Blockchain", "Social blockchain", "Sociotechnical assemblages", "Sociotechnical blockchain", "Sociotechnical perspective", "Korea" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Blockchain technology is developing at a rapid pace, and blockchains have advanced significant progress over the past few years (Hayes, 2019). The technology has created a disruptive impact in the industry and society as t...
Mobile payments adoption by US consumers: an extended TAM
[ "Self-efficacy", "TAM", "Mobile payment", "Tap-and-go payment" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Despite the fact that 87 per cent of Americans own a mobile phone, and 71 per cent of those are smartphones, only 28 per cent of all US smartphone users have used their smartphones to make a payment, including mobile payments...
Design and management of recycling facilities for household and community recycling participation
[ "Facilities management", "High-rise buildings", "Convenience", "Public design", "Recycling", "Environmental behaviour" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: In recent years, many facilities have been designed to facilitate household and community participation in waste recycling. However, the resulting levels of waste reduction and recycling are unsatisfactory in many cities. Hon...
Managing, tracking and evaluating coaching part 2: where could you be?
[ "Evaluation", "Coaching", "Outsourcing", "ROI", "Tracking", "Case study" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nI. Introduction: My previous article (Managing, tracking and evaluating coaching part 1: where are you now?) presented the findings of a study investigating how coaching is resourced, managed and tracked in organisations (Lewis, 2013). Thi...
Collaborative consumption, social distance and the extended self
[ "Collaborative consumption", "Construal level theory", "Extended self", "Contagion", "Sharing economy", "Social distance" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: [...] the rewards you get from Airbnb aren't just financial--they're personal--for hosts and guests alike. At a time when new technologies have made it easier to keep each other at a distance, you're using them to bring pe...
Physical, chemical and physicochemical characterization of rice husk
[ "Agricultural wastes", "Rice husk", "Nanofibres", "Electrospinning", "Rice", "Agriculture", "Agriculture and food technology" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Rice is the third largest cereals crops among seven principal cereals grown worldwide (Arvanitoyannis and Tserkezou, 2008). Rice is the major staple diet which supplies 77.90 kg/capita/year of Asia populations, followed by wh...
Cargo theft at non-secure parking locations
[ "Cargo theft", "Transport chain", "Cargo theft incident types", "Non-secure parking", "Road transport", "Routine activity theory" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Cargo theft is a significant problem globally. Most of the freight transport in the EU is by road. Therefore, road cargo theft can be considered as a threat to one of the EU's core principles, the free movement of goods (E...
Food production and service in UK hospitals
[ "Procurement", "UK", "Private healthcare", "Public health service", "Patient satisfaction", "Quality systems" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Despite being crucial to patient recovery and wellbeing (Wilson et al., 1997; Johns et al., 2010), hospital food is a complicated issue in the hospitality sector (Hartwell and Edwards, 2001), requiring cooperation between dif...
Word-of-mouth generation and brand communication strategy: Findings from an experimental study explored with PLS-SEM
[ "Word-of-mouth", "PLS-SEM", "Brand perception", "Communication strategy", "Warmth and competence" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Emphasizing the role of language in constructing social realities, scholars pointed out that communication content is \"an engine for social action, and helps draw the map that guides the construction of the organization's...
From trait to state: understanding privacy concerns
[ "Privacy", "Personality traits", "Consumer privacy", "Information privacy", "Privacy concerns" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: An executive summary for managers and executive readers can be found at the end of this issue.\nIntroduction: The use of personal data, defined as any data or information that can be directly or indirectly traced back to an i...
Managing social and human capital in organizations: Communities of practices as strategic tools for individual and organizational development
[ "Human capital", "Social capital", "Organizational learning", "Organizational development", "Communities of practice" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: The rapid changes triggered by technology and innovation within the past few decades have contributed to reshape meanings and practices in the workplace, leading to a radical restructuring of the production processes and rede...
Prevention of ADHD related problems: a universal preschool program
[ "Behaviour", "Universal", "ADHD", "Health promoting schools", "Prevention", "Child health", "Behavioural change", "Child psychology", "Community-based prevention", "Behaviour modification", "Preschool" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Attention deficit/hyperactivity disorder (ADHD) is one of the most common behavioral disorders in childhood and adolescence. It is characterized by the symptom clusters of hyperactivity, inattention, and impulsivity with cros...
Diversity is an everyday reality at NOCN: Qualification organization first of its kind to win prestigious award
[ "Diversity", "Inclusion", "Qualifications", "Awards", "Diversity management" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: One of Britain's largest qualification organizations has become the first of its type to win an Investor in Diversity award from the National Center for Diversity, a leader in promoting workplace equality in the UK.\nExtendin...
Talent management and unions: The impact of the New Zealand hotel workers union on talent management in hotels (1950-1995)
[ "Employment relations", "Talent" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Conjecture remains on what \"talent\" really means and how to effectively manage talent. Concomitantly talent management has been described as still lacking in theoretical foundations and uniformity of definitions (Festing...
Cross-cultural equity sensitivity: a test of differences between the United States and Japan
[ "Cross‐cultural studies", "Equity theory", "United States of America", "Japan" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n__NO_TITLE__: This research examines the important research question of whether or not cross-cultural differences exist with regards to equity sensitivity. We decided to explore this research question by comparing two large international e...
Tweet or "re-tweet"? An experiment of message strategy and interactivity on Twitter
[ "Twitter", "Social media", "Interactivity", "Communal relationship", "Consumer-brand relationship", "Exchange relationship", "Message strategy" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Suppose that a person is asked to name a few desirable upscale grocers for organic ingredients (in the USA), it is likely that Whole Foods will be on the list. However, if this person happens to have a bad shopping experie...
People's views about human security in five Philippine municipalities
[ "Philippines", "Municipalities", "Conflict", "Human security", "Human security index", "Threats/risks" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction and objectives: Human security, which shifts the definition of security away from traditional military-oriented and state-centric focus to a people-centric view, has become one of the most important concepts since the 1990s. I...
The relationship between human resource practices and firm performance: an empirical assessment of firms in Malaysia
[ "Human resource strategies", "Human resource management", "Organizational performance", "Malaysia" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Human resource management (HRM) refers to the policies, practices and systems that influence employees' behavior, attitudes and performance (De Cieri et al., 2008). Human resource practices include determining human resour...
Financial literacy among youth
[ "Youth", "Financial literacy", "Financial attitude", "Financial behaviour", "Financial knowledge" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: In the present scenario, with the increasing complexity and availability of huge basket full of extensive variety of financial products and services, the task of managing money has become even more difficult particularly f...
The impact of national cultural values on retail structure: Evidence from the World Values Survey
[ "National culture", "Panel data", "World Values Survey", "Retail structure" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Retail internationalization, which refers to a retailer's store presence in foreign markets, has become especially important in recent years because a larger number of retailers have sought to expand beyond their national bor...
Developing a scale measuring customers' servicescape perceptions in upscale hotels
[ "Hotels", "Servicescape", "Hospitality marketing", "Scale development", "Physical environment" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: Since Kotler (1973) coined the term \"atmospherics\" to describe the conscious designing of space to create effects in buyers, the physical space has been investigated for its environmental influences on consumer behaviour. O...
The role of cooperative development strategy to improving the success of village cooperative (KUD) in Riau Indonesia
[ "SWOT", "Development strategy", "KUD (village cooperative)", "Riau-Indonesia" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Development of the national business world consists of the efforts of the State as well as the cooperative and private sectors, which are directed to compete and play a role in developing economic growth and expanding work...
Theoretical perspectives in operations management: an analysis of the literature
[ "Operations management", "Literature review", "Theory" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: The field of operations management (OM) has developed as an academic discipline in the last 30 years, as can be observed by the growing number of academic journals and articles that focus on it. During this time, some theo...
Sustainable service supply chain practices (SSSCPs): a framework development
[ "Sustainability practices", "Supply chain management (SCM)", "Service supply chain", "Fuzzy Delphi Method (FDM)", "Sustainability processes" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: Sustainability is an important issue of supply chain management (SCM), which has attracted much attention over the past decade. Today, in line with the rigorous laws and pressures of associations, legislators, customers an...
Time management profiles of Cypriot school principals: a mixed-methods approach
[ "Cluster analysis", "Mixed-methods research", "School leadership and management", "Time management", "Time management types/profiles" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: With the movement towards increased accountability for student performance at the school level, there has been a simultaneous movement towards increased emphasis on the responsibility of school principals to improving teac...
An international collaboration to promote inquiry-based learning in undergraduate engineering classrooms
[ "United States of America", "Portugal", "Universities", "Undergraduates", "Curricula", "Engineering", "Collaboration", "Inquiry based learning", "Engineering communications", "Inquiry based teaching", "Engineering education", "Research spiral process" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: The three authors of this paper met at an Engineering Education conference in Budapest, Hungary. While perusing the posters, one author laughed out loud. Curious, another author asked what was so funny, and the first point...
Sales coordination and structural complexity: a national-international comparison
[ "Multinational companies", "Key accounts", "Sales management", "Key account management", "KAM program", "Sales coordination", "Purchasing coordination", "Project selling", "Solutions selling" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1. Introduction: In response to product commoditization and competition from emerging markets, many industrial firms have started to provide complex, integrated solutions to increase value to their customers and consequently their profits ...
An exploratory study on contingency factors affecting R&D performance measurement
[ "Human resource management", "Performance measurement (quality)", "Project evaluation" ]
[ { "content": "Summarize the following paper into structured abstract.\n\n1 Introduction: The slogans \"What gets measured gets done\" and \"You cannot manage what you cannot measure\" illustrate the importance of performance measurement in the organization. Performance measurement of R&D projects plays an impor...
Minding the gap in the gaming industry: Perceptions of gender disparity at work among female casino dealers
[ "China", "Casino", "Female dealers", "Gender disparity", "Macao" ]
[ { "content": "Summarize the following paper into structured abstract.\n\nIntroduction: The second half of the twentieth century witnessed immense development and transformation in society, economy, technology, and politics. Among the various transformations, the changing role of men and women has been especiall...