query stringlengths 14 434 | positive stringlengths 13 433 | negative stringlengths 13 433 | label float64 1 1 | task_name stringclasses 1
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I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | I have a new card. How do I activate it? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Why is the purchase I made this morning still pending? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | I am asking to end my account. | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Are there charges for cash withdrawals? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | What does the €1 fee mean? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | An overseas cash transfer did not work correctly | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Can you show me how to verify the top-up card? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Hey I thought transfers were free. Why are you charging me? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Why did the ATM eat my card? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Will there be a charge for exchanging foreign currency? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | What currencies do you accept for adding money? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now. | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | What happens when I am charged twice? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | How can I verify my identity? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | I have an unauthorized charge. | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Why haven't I gotten my new card? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | What is the highest amount I can top-up? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | The atm didn'y give me all the cash | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | I would like to know what the restrictions are for the disposable cards. | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Am I able to return an item for a refund? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | Can I exchange an item for a refund? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | I want to end my account | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | What are the steps I need to do if I have a stolen card? | 1 | banking77 |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | I still don't have a refund. | why was a transfer declined | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I have been charged a pound for something that appears on my statement | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | why does my statement contain an extra fee? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | How many transactions can I do with a disposable card? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Is there an allowance on cards? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Why did the ATM give me less money than what I requested? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Google Pay Top up isn't working | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me. | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I wanted to know why there is a transfer of mine pending. | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I'm waiting for a transfer from the US, how much longer? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I am worried about fees for top up cards? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I need to cancel a transfer | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I haven't used my card all day but there is a payment showing in the app. Please cancel it! | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | What should I expect to be charged on a SEPA transfer? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Where can I deposit cash to top up? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I have no way to prove my identity. | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I made a deposit in the ATM and it has not cleared | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | What forms of payment do you accept? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I've made a bank transfer but the money doesn't seem to be in my account. | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | How can I Use thereto-top option? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Why isn't my payment showing? | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now. | 1 | banking77 |
Why am I missing my refund | when will I get my refund? | Are there directions to get a new passcode if I forgot mine? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I want to create a new pin. | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Should i uninstall the app before i try it again? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | How old do my kids need to be to use your service? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Can you tell me exactly what fees I will expect to see in regards to your cards? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I can't find any option to top up with a cheque? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I would like to retract my purchase. | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Why did I get declined during a transfer? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Why is my top-up pending? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Is there a way to use a cheque to top up my account? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Am I going to be charged for topping up by transfer? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I was given the wrong exchange rate when getting cash | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | beneficiary transfer problems? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I got billed an extra pound! | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Why couldn't I make a withdrawal from the ATM? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Can I return an item? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Is it normal to be charged an extra fee when paying with my card? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I sent money about 5 days ago and the recipient has not received the money yet. | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | What happens when I am charged twice? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | I may need to exchange my USD for GBP, can your app do that? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | How long does it take for cards to be delivered after ordering them? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | Is it possible to exchange currencies using the app? | 1 | banking77 |
Please help me. I am still waiting on a refund. | My refund is still pending | The app reverted my top up | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | Why is there a payment I didn't do? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I need assistance with understanding which fiat currencies that you support. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I think I was charged double for something I bought - how long should I wait before reporting this? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | Is it possible to track the card you sent me? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | What is the minimum age limit? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | How long do I wait for a transfer from the United States? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I just got a new card, and I want to know how to activate. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I transfered my balance a while back. Why doesn't my account reflect this? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | how do i get a refund for a direct debit payment i didn't make | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | My disposable virtual card wouldn't process my payment? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | Can you assist on apple watch top ups? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I checked the app and there is a payment that I don't recognize. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | The transfer to my beneficiary has not gone through | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | What do I do to exchange currency? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I don't want this account anymore, how do I delete it? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | where is my unknown payment from? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | The money disappeared when I tried to use my card to top up. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | Apple pay is not accepting my American Express card, can you assist me with this problem? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I am just waiting on the completion of the transaction. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before. | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | Can I use my card anywhere? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | How long will the transfer take? | 1 | banking77 |
I requested a refund but am unable to see it in my account. Why is that? | My statement does not reflect that a refund has been issued | I want to top up my account by a bank transfer, but will I be charged? | 1 | banking77 |
When will my refund come through | I can not find my refund. | When will my card come? I need it as soon as possible! | 1 | banking77 |
When will my refund come through | I can not find my refund. | In regards to my card payment, the exchange rate is incorrect. | 1 | banking77 |
When will my refund come through | I can not find my refund. | I didn't withdraw the amount of cash that is showing up in the app. | 1 | banking77 |
When will my refund come through | I can not find my refund. | Whats the transfer process | 1 | banking77 |
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