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<title>Some users unable to connect over https - MacOS - Streamora Forum</title>
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<meta content="Hi everyone. I'm working on getting remote access to my server running over https, and it's mostly going smoothly. A couple of us reach it without any trouble, but two family members who share one household cannot. The odd part: it isn't their router, because they also tried on mobile data at my house and it just wo..." name="description"/>
<meta content="Hello there. I am currently trying to get my server working via https. While I and a few other people can access it, I have 2 people (who happen to live in the same house) who cannot. Here's the kicker: it's not just their router because they tried via phone on data at my house and it simply woul..." property="og:description"/>
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Paramecium302</strong><br/>
<span class="ipsType_light"><time data-short="Apr 25" datetime="2026-04-25T23:21:33Z" title="04/25/26 11:21 PM">April 25</time> in <a href="/community/forum/117-macos/">MacOS</a></span>
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<div class="ipsType_reset ipsResponsive_hidePhone">Posted April 25</div>
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<p>Hi everyone. I'm working on getting remote access to my server running over https, and so far it's mostly going smoothly. A couple of us can reach it without any trouble, but two family members who happen to share one household simply cannot. The odd part: it isn't their router, because they also tried on mobile data while at my house and it just wouldn't let them connect either.</p>
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<p>Is this as easy as grabbing their phone and router IP addresses and adding them to a whitelist? Or maybe there's already a thread somewhere covering the same issue along with a few fixes I could try?</p>
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<p>Grateful as ever!</p>
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<div class="ipsType_reset ipsResponsive_hidePhone">Posted April 26</div>
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<p>Hi, what do they actually see when they try?</p>
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<div class="ipsType_reset ipsResponsive_hidePhone">Posted April 26 (edited)</div>
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<blockquote class="ipsQuote" data-ipsquote="" data-ipsquote-contentapp="forums" data-ipsquote-contentclass="forums_Topic" data-ipsquote-contentcommentid="1518337" data-ipsquote-contentid="147484" data-ipsquote-contenttype="forums" data-ipsquote-timestamp="1777179714" data-ipsquote-userid="2" data-ipsquote-username="Milo" id="ips_uid_7603_3">
<div class="ipsQuote_citation ipsQuote_open"> <a aria-label="Member's overall reputation" data-action="/community/topic/147484-certain-users-unable-to-access-https/toggleQuote" href="#"> </a> <a class="ipsPos_right" href="/community/?app=core&module=system&controller=content&do=find&content_class=forums_Topic&content_id=147484&content_commentid=1518337"><i class="fa fa-share"></i></a> On 4/26/2026 at 5:01 AM, Milo said: </div>
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<p>Hi, what do they actually see when they try?</p>
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<p>All they get is a plain "Unable to reach server" notice after a long spinning wheel. They're on a phone, though I tested a different phone over cellular data and it connected fine. Oddly enough, they also can't reach the server from their home game consoles either.</p>
<p>Edit: this happens while entering the server name and port. The name is a url. I followed the "Securing Your Server" guide very closely.</p>
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<strong>Edited <time data-short="Apr 26" datetime="2026-04-26T23:02:39Z" title="04/26/26 10:58 PM">April 26</time> by Paramecium302</strong>
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<p>So you're saying you have a domain name? Could you send me a few screenshots of what they're typing into the connection screen over private message?</p>
<p>Cheers.</p>
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<a class="ipsType_blendLinks" href="/community/topic/147484-certain-users-unable-to-access-https/#findComment-1519067" rel="nofollow">Posted <time data-short="May 2" datetime="2026-05-02T05:05:27Z" title="Core Team">May 2</time></a>
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<p>Hi, which Streamora app are you trying to connect with? Is that the windows app?</p>
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<h3 class="ipsType_sectionHead cAuthorPane_author ipsType_break ipsType_blendLinks ipsFlex ipsFlex-ai:center">Paramecium302 0</h3>
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<a class="ipsType_blendLinks" href="/community/topic/147484-certain-users-unable-to-access-https/#findComment-1519985" rel="nofollow">Posted <time data-short="May 8" datetime="2026-05-08T21:04:23Z" title="Rank: Core Team (13/13)">May 8</time></a>
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<div class="ipsType_reset ipsResponsive_hidePhone">Posted May 8</div>
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<p>That was the Streamora app running on my desktop PC. The others that would not connect were two phones and a console.</p>
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<div class="ipsType_reset ipsResponsive_hidePhone">Posted May 12</div>
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<p>Which provider issued your SSL certificate?</p>
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<h3 class="ipsType_sectionHead cAuthorPane_author ipsType_break ipsType_blendLinks ipsFlex ipsFlex-ai:center">Paramecium302 0</h3>
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<a class="ipsType_blendLinks" href="/community/topic/147484-certain-users-unable-to-access-https/#findComment-1521171" rel="nofollow">Posted <time data-short="May 18" datetime="2026-05-18T01:40:01Z" title="More actions...">May 18</time></a>
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<h3 class="ipsType_sectionHead cAuthorPane_author ipsType_blendLinks ipsType_break">Paramecium302</h3>
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<div class="ipsType_reset ipsResponsive_hidePhone">Posted May 18</div>
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<p>Sorry if this sounds basic, but do you mean the dynamic DNS setup?</p>
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